COPC Company
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COPC Employees
Employee
Years
Job
Industry
Nishit Jhaveri Nishit Jhaveri's COPC Experience January 2015 - Present
Job Hospiatlist at COPC
Industry Hospital & Health Care
Experience
COPC January 2015 - Present
Sound Physicians October 2009 - December 2014
Mount Carmel Health System 1998 - 2003
Skills
Experience in..., Hospitals, EMR, Medicine, Healthcare, Board Certified, Healthcare Management, Clinical Research, Healthcare Information..., Internal Medicine, Patient Safety
Education
K E M Hospital, Seth Gordhandas Sunderdas Medical College 1987 — 1993
Bachelor of Medicine, Bachelor of Surgery (MBBS)
COPC January 2015 - Present
Sound Physicians October 2009 - December 2014
Mount Carmel Health System 1998 - 2003
Skills
Experience in..., Hospitals, EMR, Medicine, Healthcare, Board Certified, Healthcare Management, Clinical Research, Healthcare Information..., Internal Medicine, Patient Safety
Education
K E M Hospital, Seth Gordhandas Sunderdas Medical College 1987 — 1993
Bachelor of Medicine, Bachelor of Surgery (MBBS)
Peter Bloom Peter Bloom's COPC Experience 1996 - 2011
Job Customer Experience
Industry Consumer Services
Experience
Aegis Communications 2011 - Present
COPC 1996 - 2011
University at Buffalo 1995 - 1996
Stackpole International 1990 - 1995
Mercer Management Consulting 1980 - 1990
Skills
Strategic Planning, Start-ups, New Business Development, Management Consulting, Business Strategy, Marketing Strategy, Leadership Development, Operations Management
Education
Harvard Business School 1978 — 1980
Master of Business Administration (MBA)
University of Massachusetts, Amherst 1974 — 1978
Bachelor's degree, Political Science and Economics
Aegis Communications 2011 - Present
COPC 1996 - 2011
University at Buffalo 1995 - 1996
Stackpole International 1990 - 1995
Mercer Management Consulting 1980 - 1990
Skills
Strategic Planning, Start-ups, New Business Development, Management Consulting, Business Strategy, Marketing Strategy, Leadership Development, Operations Management
Education
Harvard Business School 1978 — 1980
Master of Business Administration (MBA)
University of Massachusetts, Amherst 1974 — 1978
Bachelor's degree, Political Science and Economics
Jerry Farmer Jerry Farmer's COPC Experience 2007 - 2013
Job Facility Scheduler/Company Trainer For Cemplex Group
Industry Construction
Experience
COPC 2007 - 2013
Safety Management Systems November 2003 - January 2007
Shell Oil Company October 1980 - October 2003
Skills
Training Delivery, H2S, T&T Commentary Driving..., Well Control, ICS 700, ICS 200, Instructor-led Training, Safety, Drilling, Onshore, Training, Environmental Awareness, Project Planning, Offshore Drilling, Occupational Health, Inspection, Construction, Incident Command, Energy, Supervisory Skills, Team Building, Safety Management..., Petroleum, Oil, Leadership, Gas, Completion
Education
San Juan School of Energy 2007 — 2009
Certificate, Occupational Safety and Health Technology/Technician, 4.0
Taft College 1982 — 1984
Associate of Arts and Sciences (A.A.S.), Environmental Science
COPC 2007 - 2013
Safety Management Systems November 2003 - January 2007
Shell Oil Company October 1980 - October 2003
Skills
Training Delivery, H2S, T&T Commentary Driving..., Well Control, ICS 700, ICS 200, Instructor-led Training, Safety, Drilling, Onshore, Training, Environmental Awareness, Project Planning, Offshore Drilling, Occupational Health, Inspection, Construction, Incident Command, Energy, Supervisory Skills, Team Building, Safety Management..., Petroleum, Oil, Leadership, Gas, Completion
Education
San Juan School of Energy 2007 — 2009
Certificate, Occupational Safety and Health Technology/Technician, 4.0
Taft College 1982 — 1984
Associate of Arts and Sciences (A.A.S.), Environmental Science
Kristin Ungar Kristin Ungar's COPC Experience November 2006 - September 2008
Job Hands On CFO
Industry Printing
Experience
PrintGlobe, Inc. December 2012 - Present
CLEAResult Consulting January 2009 - June 2012
COPC November 2006 - September 2008
Palladium Group February 2005 - October 2006
Balanced Scorecard Collaborative June 2000 - February 2005
Norwich Corporation June 1992 - June 2000
Skills
CMA, Accounting, Forecasting, Cash Management, Auditing, Finance, Consulting, Banking, Financial Reporting, Mergers, Financial Analysis, Budgets, Strategic Planning, Managerial Finance, Process Improvement, Financial Modeling, Strategic Financial..., Sarbanes-Oxley Act, Business Strategy, Business Planning
Education
Chaminade University of Honolulu 1989 — 1990
MBA, Tax
Alfred University 1985 — 1989
Bachelor of Science (BS), Accounting
PrintGlobe, Inc. December 2012 - Present
CLEAResult Consulting January 2009 - June 2012
COPC November 2006 - September 2008
Palladium Group February 2005 - October 2006
Balanced Scorecard Collaborative June 2000 - February 2005
Norwich Corporation June 1992 - June 2000
Skills
CMA, Accounting, Forecasting, Cash Management, Auditing, Finance, Consulting, Banking, Financial Reporting, Mergers, Financial Analysis, Budgets, Strategic Planning, Managerial Finance, Process Improvement, Financial Modeling, Strategic Financial..., Sarbanes-Oxley Act, Business Strategy, Business Planning
Education
Chaminade University of Honolulu 1989 — 1990
MBA, Tax
Alfred University 1985 — 1989
Bachelor of Science (BS), Accounting
Shantalle Stanford Shantalle Stanford's COPC Experience December 2011 - Present
Job Accounts Payable Specialist
Industry Outsourcing/Offshoring
Experience
COPC December 2011 - Present
Skills
Accounting, Customer Service
Education
University of Phoenix
Bachelors, Business Management
COPC December 2011 - Present
Skills
Accounting, Customer Service
Education
University of Phoenix
Bachelors, Business Management
Rick Zayas Rick Zayas's COPC Experience February 2011 - October 2012
Job Senior Consultant at Propoint Solutions
Industry Management Consulting
Experience
Propoint Solutions September 2013 - Present
Propoint Solutions November 2012 - August 2013
COPC February 2011 - October 2012
Master Counsel Technologies, LLC January 2010 - January 2011
Blue Cross Blue Shield of North Carolina 2008 - 2009
Blue Cross Blue Shield of North Carolina 2005 - 2008
Blue Cross Blue Shield of North Carolina 2001 - 2005
Blue Cross Blue Shield of North Carolina 2000 - 2001
Customer Operations Performance Center 1998 - 2000
ClientLogic 1997 - 1998
Skills
Process Improvement, Operations Management, Change Management, Project Management, Cross-functional Team..., Quality Assurance, Quality Management, Performance Management, Leadership, Program Management, Training, Strategy, Business Process, Call Centers, Outsourcing, Management, Strategic Planning, Customer Satisfaction, ITIL, Analysis, Leadership Development, Business Process..., Coaching, Contract Negotiation
Education
Syracuse University - Martin J. Whitman School of Management
Bachelor of Science, Operations Management
Propoint Solutions September 2013 - Present
Propoint Solutions November 2012 - August 2013
COPC February 2011 - October 2012
Master Counsel Technologies, LLC January 2010 - January 2011
Blue Cross Blue Shield of North Carolina 2008 - 2009
Blue Cross Blue Shield of North Carolina 2005 - 2008
Blue Cross Blue Shield of North Carolina 2001 - 2005
Blue Cross Blue Shield of North Carolina 2000 - 2001
Customer Operations Performance Center 1998 - 2000
ClientLogic 1997 - 1998
Skills
Process Improvement, Operations Management, Change Management, Project Management, Cross-functional Team..., Quality Assurance, Quality Management, Performance Management, Leadership, Program Management, Training, Strategy, Business Process, Call Centers, Outsourcing, Management, Strategic Planning, Customer Satisfaction, ITIL, Analysis, Leadership Development, Business Process..., Coaching, Contract Negotiation
Education
Syracuse University - Martin J. Whitman School of Management
Bachelor of Science, Operations Management
Shelly Robertson Shelly Robertson's COPC Experience October 2010 - February 2012
Job Quality, Customer Experience and Contact Center Executive
Industry Retail
Experience
various companies June 2012 - January 2013
COPC October 2010 - February 2012
Citrix Online April 2009 - August 2010
Genesys Conferencing April 2006 - December 2008
Genesys Conferencing January 2003 - April 2006
Genesys Conferencing January 2002 - December 2002
Genesys Conferencing September 2001 - January 2002
Genesys Conferencing June 2000 - September 2001
Vialog Group Communications May 1999 - June 2000
Vialog Group Communications August 1998 - April 1999
Skills
Customer Experience, Customer Relations, Call Center, Customer Satisfaction, Quality Assurance, Sales Operations, Team Leadership, Acquisition Integration, Business Strategy, Account Management, Project Planning, Project Implementation, Project Execution, P&L responsibility, Client Service, Client Development, Client Retention, Client Acquisition, Client Relationship..., Client Engagement, Executive Management, Six Sigma, Process Improvement, Process Development, Process Management, SaaS, Telecommunications, Multimedia, Collaboration Tools, Technical Management, B2B services, Business Process..., BPO, Customer Service
Education
Georgetown University - The McDonough School of Business 2005 — 2007
MBA, International Executive MBA Program
University of Chicago 1989 — 1993
Bachelor of Arts (B.A.), History
various companies June 2012 - January 2013
COPC October 2010 - February 2012
Citrix Online April 2009 - August 2010
Genesys Conferencing April 2006 - December 2008
Genesys Conferencing January 2003 - April 2006
Genesys Conferencing January 2002 - December 2002
Genesys Conferencing September 2001 - January 2002
Genesys Conferencing June 2000 - September 2001
Vialog Group Communications May 1999 - June 2000
Vialog Group Communications August 1998 - April 1999
Skills
Customer Experience, Customer Relations, Call Center, Customer Satisfaction, Quality Assurance, Sales Operations, Team Leadership, Acquisition Integration, Business Strategy, Account Management, Project Planning, Project Implementation, Project Execution, P&L responsibility, Client Service, Client Development, Client Retention, Client Acquisition, Client Relationship..., Client Engagement, Executive Management, Six Sigma, Process Improvement, Process Development, Process Management, SaaS, Telecommunications, Multimedia, Collaboration Tools, Technical Management, B2B services, Business Process..., BPO, Customer Service
Education
Georgetown University - The McDonough School of Business 2005 — 2007
MBA, International Executive MBA Program
University of Chicago 1989 — 1993
Bachelor of Arts (B.A.), History
Brent Jernigan Brent Jernigan's COPC Experience January 2011 - Present
Job Senior Consultant at COPC Inc.
Industry Outsourcing/Offshoring
Experience
COPC Inc. March 2014 - Present
COPC January 2011 - Present
Teleperformance July 2010 - December 2010
Teleperformance October 2004 - December 2010
Calltech, Inc. January 1996 - December 1996
American Red Cross 1990 - 1995
Skills
Call Center, Customer Experience, Outsourcing, COPC, Customer Satisfaction, Business Process..., Workforce Management, Process Improvement, Operations Management, BPO, Performance Improvement, Performance Management, Customer Service, Quality Management, Quality Assurance, Change Management, Training, Vendor Management, Six Sigma, Team Management, Management, Call Centers, Business Process, Data Analysis, Program Management, Contact Centers, Inbound Marketing, CRM, Recruiting, Process Management, Operational Excellence, Service Delivery, Team Leadership, Customer Retention, Cross-functional Team..., Coaching, Business Analysis, Management Consulting, Leadership
Education
The Ohio State University 1982 — 1987
BFA, 3.5 GPA
Pleasant High School 1978 — 1982
COPC Inc. March 2014 - Present
COPC January 2011 - Present
Teleperformance July 2010 - December 2010
Teleperformance October 2004 - December 2010
Calltech, Inc. January 1996 - December 1996
American Red Cross 1990 - 1995
Skills
Call Center, Customer Experience, Outsourcing, COPC, Customer Satisfaction, Business Process..., Workforce Management, Process Improvement, Operations Management, BPO, Performance Improvement, Performance Management, Customer Service, Quality Management, Quality Assurance, Change Management, Training, Vendor Management, Six Sigma, Team Management, Management, Call Centers, Business Process, Data Analysis, Program Management, Contact Centers, Inbound Marketing, CRM, Recruiting, Process Management, Operational Excellence, Service Delivery, Team Leadership, Customer Retention, Cross-functional Team..., Coaching, Business Analysis, Management Consulting, Leadership
Education
The Ohio State University 1982 — 1987
BFA, 3.5 GPA
Pleasant High School 1978 — 1982
Gayle Lash Gayle Lash's COPC Experience August 1998 - April 2000
Job Internet Marketing & Customer Experience Consultant
Industry Management Consulting
Experience
Lash Internet Marketing 2008 - Present
WSI Internet Consulting 2008 - 2010
E-LOAN, Inc. February 2003 - January 2008
County of Marin, California 2002 - 2003
US Communications Corp. 2000 - 2002
COPC August 1998 - April 2000
TeleSpectrum Worldwide, Inc. June 1996 - July 1998
MCI March 1988 - June 1996
Information Insight October 1985 - March 1988
AT&T December 1975 - October 1985
Skills
Internet Marketing, Customer Experience..., Executive Consultant, Customer Retention, Customer Loyalty, Customer Service, Customer Satisfaction, Project Coordination, Online Reputation..., Social Media Consulting, Social Media Marketing, Google Analytics, Content Managed Websites, SEO copywriting, Call Center Development, Call Center..., Brand Loyalty, Web Marketing, Project Management, Social Media Advertising, Social Media Measurement, Development & delivery..., Public Speaking, PPC, Business Process..., Management, Customer Experience, Web Analytics, Small Business, Marketing, Training, Start-ups, Leadership, Analytics, SEO, Strategy, Blogging, Email Marketing
Education
Massachusetts Institute of Technology
University of Toledo
Lash Internet Marketing 2008 - Present
WSI Internet Consulting 2008 - 2010
E-LOAN, Inc. February 2003 - January 2008
County of Marin, California 2002 - 2003
US Communications Corp. 2000 - 2002
COPC August 1998 - April 2000
TeleSpectrum Worldwide, Inc. June 1996 - July 1998
MCI March 1988 - June 1996
Information Insight October 1985 - March 1988
AT&T December 1975 - October 1985
Skills
Internet Marketing, Customer Experience..., Executive Consultant, Customer Retention, Customer Loyalty, Customer Service, Customer Satisfaction, Project Coordination, Online Reputation..., Social Media Consulting, Social Media Marketing, Google Analytics, Content Managed Websites, SEO copywriting, Call Center Development, Call Center..., Brand Loyalty, Web Marketing, Project Management, Social Media Advertising, Social Media Measurement, Development & delivery..., Public Speaking, PPC, Business Process..., Management, Customer Experience, Web Analytics, Small Business, Marketing, Training, Start-ups, Leadership, Analytics, SEO, Strategy, Blogging, Email Marketing
Education
Massachusetts Institute of Technology
University of Toledo
Mark Conwell, PHR Mark Conwell, PHR's COPC Experience December 2005 - January 2008
Job Experienced Human Resources Professional
Industry Human Resources
Experience
Franklin University April 2011 - Present
Aetna Building Maintenance September 2014 - October 2014
Robinson Investments, Ltd. July 2013 - August 2014
Human Resources Association of Central Ohio April 2011 - September 2013
ODW Logistics, Inc. July 2011 - July 2013
Fiserv January 2008 - July 2011
COPC December 2005 - January 2008
U.S. Army June 1997 - September 2006
Better Opportunities for Single Soldiers, U.S. Army April 1999 - June 2001
Skills
Recruiting, Employee Relations, Strategic Planning, Training, Organizational..., Logistics, HR Policies, New Hire Orientations, Interviews, Change Management, Employee Training, Resume Writing, Applicant Tracking..., Talent Acquisition, Onboarding, Employee Benefits, Employee Engagement, Talent Management, Leadership Development, Performance Management, Career Development, HRIS, Coaching, Team Building, Human Resources, Temporary Placement, Sourcing, Executive Search, Leadership, Deferred Compensation, Personnel Management, Management, Time Management, Payroll, College Recruiting, Workforce Planning, Succession Planning, Benefits Administration
Education
Keller Graduate School of Management of DeVry University 2012 — 2016
Master of Human Resource Management, Human Resource Management
Franklin University 2006 — 2010
Bachelor of Science, Human Resource Management
Franklin University April 2011 - Present
Aetna Building Maintenance September 2014 - October 2014
Robinson Investments, Ltd. July 2013 - August 2014
Human Resources Association of Central Ohio April 2011 - September 2013
ODW Logistics, Inc. July 2011 - July 2013
Fiserv January 2008 - July 2011
COPC December 2005 - January 2008
U.S. Army June 1997 - September 2006
Better Opportunities for Single Soldiers, U.S. Army April 1999 - June 2001
Skills
Recruiting, Employee Relations, Strategic Planning, Training, Organizational..., Logistics, HR Policies, New Hire Orientations, Interviews, Change Management, Employee Training, Resume Writing, Applicant Tracking..., Talent Acquisition, Onboarding, Employee Benefits, Employee Engagement, Talent Management, Leadership Development, Performance Management, Career Development, HRIS, Coaching, Team Building, Human Resources, Temporary Placement, Sourcing, Executive Search, Leadership, Deferred Compensation, Personnel Management, Management, Time Management, Payroll, College Recruiting, Workforce Planning, Succession Planning, Benefits Administration
Education
Keller Graduate School of Management of DeVry University 2012 — 2016
Master of Human Resource Management, Human Resource Management
Franklin University 2006 — 2010
Bachelor of Science, Human Resource Management
Danielle Cloud Danielle Cloud's COPC Experience June 2012 - Present
Job Patient Care Coordinator/ Orthotic Fitter Assistant
Industry Medical Devices
Experience
COPC June 2012 - Present
Golds Gym September 2010 - Present
Carolina Soccer Club May 2012 - July 2014
PAC Fitness Institute March 2010 - September 2010
Skills
Athletics, Sports Injuries, Performance Enhancement, Strength Training, Exercise Physiology, Personal Training, Fitness Training, Fitness, Weight Training, Sports Nutrition, Athletic Training, Strength & Conditioning, Cardio, Athletic Performance
Education
California University of Pennsylvania 2008 — 2009
Masters, Performance enhancement with a concentration in injury prevention
California University of Pennsylvania 2004 — 2008
Bachelors, Athletic Training
COPC June 2012 - Present
Golds Gym September 2010 - Present
Carolina Soccer Club May 2012 - July 2014
PAC Fitness Institute March 2010 - September 2010
Skills
Athletics, Sports Injuries, Performance Enhancement, Strength Training, Exercise Physiology, Personal Training, Fitness Training, Fitness, Weight Training, Sports Nutrition, Athletic Training, Strength & Conditioning, Cardio, Athletic Performance
Education
California University of Pennsylvania 2008 — 2009
Masters, Performance enhancement with a concentration in injury prevention
California University of Pennsylvania 2004 — 2008
Bachelors, Athletic Training
Vicente Cereijo's COPC Experience January 2004 - January 2006
Job VP of Training and Quality at Alorica
Industry Telecommunications
Experience
Alorica July 2010 - Present
PRC January 2006 - July 2010
COPC January 2004 - January 2006
Crone January 2001 - January 2004
Convergys January 1995 - January 2000
Skills
Training, Quality Assurance, Six Sigma, Quality Management, Performance Improvement, Analytics, Workforce Management, Call Centers, BPO, Contact Centers, Call Center Development, Customer Experience, Vendor Management, Outsourcing, Process Improvement, Performance Management, Customer Satisfaction, Inbound Marketing, Operations Management, CRM
Education
University of Central Florida 1995 — 1997
Valencia College 1992 — 1994
Alorica July 2010 - Present
PRC January 2006 - July 2010
COPC January 2004 - January 2006
Crone January 2001 - January 2004
Convergys January 1995 - January 2000
Skills
Training, Quality Assurance, Six Sigma, Quality Management, Performance Improvement, Analytics, Workforce Management, Call Centers, BPO, Contact Centers, Call Center Development, Customer Experience, Vendor Management, Outsourcing, Process Improvement, Performance Management, Customer Satisfaction, Inbound Marketing, Operations Management, CRM
Education
University of Central Florida 1995 — 1997
Valencia College 1992 — 1994
Sheila Curr's COPC Experience January 2008 - June 2009
Job Head of Healthcare Vertical,Business Development, Sales and Strategy Healthcare at Concentrix
Industry Outsourcing/Offshoring
Experience
Concentrix November 2013 - Present
StarTek May 2011 - November 2013
CCIS Consulting, Inc. June 2009 - April 2011
COPC January 2008 - June 2009
Convergys Corporation August 2004 - November 2007
Daksh January 2002 - December 2004
Sitel 2000 - 2001
Sykes 1997 - 2000
Unisource 1993 - 1995
Skills
Large Account Sales, Executive Level..., Sales Management, International Sales, Sales Process, Process Development, New Business Development, Business Strategy, Executive Management, Management Consulting, Contract Negotiations, Consultancy, Financial Risk, Consultants, Sales, Business Development, Process Improvement, Start-ups, Contract Negotiation, Telecommunications, Team Management, Operations Management, Negotiation, Strategic Planning, BPO, Process Simulation, Strategy, Leadership, Management, Outsourcing, Marketing Strategy, Business Analysis, Business Process..., Call Center, Customer Satisfaction, Business Planning, Cross-functional Team..., Program Management, CRM, Team Building, Product Management, Change Management, Vendor Management, Account Management, Team Leadership, Strategic Partnerships, Forecasting, Customer Experience, Coaching, Performance Management
Education
Le Moyne College 1983 — 1985
Bus.Admin
Concentrix November 2013 - Present
StarTek May 2011 - November 2013
CCIS Consulting, Inc. June 2009 - April 2011
COPC January 2008 - June 2009
Convergys Corporation August 2004 - November 2007
Daksh January 2002 - December 2004
Sitel 2000 - 2001
Sykes 1997 - 2000
Unisource 1993 - 1995
Skills
Large Account Sales, Executive Level..., Sales Management, International Sales, Sales Process, Process Development, New Business Development, Business Strategy, Executive Management, Management Consulting, Contract Negotiations, Consultancy, Financial Risk, Consultants, Sales, Business Development, Process Improvement, Start-ups, Contract Negotiation, Telecommunications, Team Management, Operations Management, Negotiation, Strategic Planning, BPO, Process Simulation, Strategy, Leadership, Management, Outsourcing, Marketing Strategy, Business Analysis, Business Process..., Call Center, Customer Satisfaction, Business Planning, Cross-functional Team..., Program Management, CRM, Team Building, Product Management, Change Management, Vendor Management, Account Management, Team Leadership, Strategic Partnerships, Forecasting, Customer Experience, Coaching, Performance Management
Education
Le Moyne College 1983 — 1985
Bus.Admin
Mohan Thirugnanam's COPC Experience November 2012 - Present
Job Hospitalist at COPC
Industry Hospital & Health Care
Experience
COPC November 2012 - Present
Medone Hospital Physicians 2007 - October 2012
Riverside Methodist Hospital 2004 - 2007
Skills
Internal Medicine
Education
University of Cincinnati College of Medicine 2000 — 2004
MD, Medicine
The Ohio State University 1998 — 2000
MS, Biophysics
Case Western Reserve University 1994 — 1998
BS, Biochemistry
COPC November 2012 - Present
Medone Hospital Physicians 2007 - October 2012
Riverside Methodist Hospital 2004 - 2007
Skills
Internal Medicine
Education
University of Cincinnati College of Medicine 2000 — 2004
MD, Medicine
The Ohio State University 1998 — 2000
MS, Biophysics
Case Western Reserve University 1994 — 1998
BS, Biochemistry
Philip R. Sachs's COPC Experience January 1996 - December 2001
Job President, AltaCima Group
Industry Management Consulting
Experience
AltaCima Group 2001 - Present
COPC January 1996 - December 2001
CSC Index 1995 - 1996
EDS Management Consulting Services 1994 - 1996
Deloitte Consulting 1984 - 1994
Skills
Process Improvement, Business Process..., Customer Experience, Management Consulting, Change Management, Business Analysis, Business Strategy, Business Transformation, Consulting, Cross-functional Team..., Customer Satisfaction, IT Strategy, Leadership, Management, Program Management, Project Planning, Start-ups, Strategic Planning, Strategy, Vendor Management
Education
Syracuse University - Martin J. Whitman School of Management 1982 — 1984
Master of Business Administration, Finance and Marketing
Boston University
Bachelor of Arts
AltaCima Group 2001 - Present
COPC January 1996 - December 2001
CSC Index 1995 - 1996
EDS Management Consulting Services 1994 - 1996
Deloitte Consulting 1984 - 1994
Skills
Process Improvement, Business Process..., Customer Experience, Management Consulting, Change Management, Business Analysis, Business Strategy, Business Transformation, Consulting, Cross-functional Team..., Customer Satisfaction, IT Strategy, Leadership, Management, Program Management, Project Planning, Start-ups, Strategic Planning, Strategy, Vendor Management
Education
Syracuse University - Martin J. Whitman School of Management 1982 — 1984
Master of Business Administration, Finance and Marketing
Boston University
Bachelor of Arts
Helen Galus's COPC Experience 2002 - 2002
Job Manager, Customer Care Quality at United Healthcare
Industry Insurance
Experience
United Healthcare January 2007 - Present
HealthNow New York Inc. 1986 - 2006
COPC 2002 - 2002
Blue Cross and Blue Shield of Western New York 1986 - 1992
Skills
Call Centers, Customer Service, Call Center, Health Insurance, Medicare, Vendor Management, Data Analysis, Insurance, HIPAA, Software Documentation, Employee Benefits, Leadership
Education
State University of New York at Buffalo - School of Management
BS, Business Management
United Healthcare January 2007 - Present
HealthNow New York Inc. 1986 - 2006
COPC 2002 - 2002
Blue Cross and Blue Shield of Western New York 1986 - 1992
Skills
Call Centers, Customer Service, Call Center, Health Insurance, Medicare, Vendor Management, Data Analysis, Insurance, HIPAA, Software Documentation, Employee Benefits, Leadership
Education
State University of New York at Buffalo - School of Management
BS, Business Management
Jesse Rendon's COPC Experience April 2008 - May 2010
Job Controller
Industry Information Services
Experience
Trusource Labs November 2014 - Present
Privately Owned Company May 2010 - Present
COPC April 2008 - May 2010
Migrant Clinicians Network 2007 - 2008
Omnilife USA, Inc. July 2001 - October 2007
EduCare 1993 - 1998
Education
St. Edward's University 2007 — 2009
BBA/MBA, Accounting
Trusource Labs November 2014 - Present
Privately Owned Company May 2010 - Present
COPC April 2008 - May 2010
Migrant Clinicians Network 2007 - 2008
Omnilife USA, Inc. July 2001 - October 2007
EduCare 1993 - 1998
Education
St. Edward's University 2007 — 2009
BBA/MBA, Accounting
Elaine Zimmermann's COPC Experience April 2008 - September 2013
Job Tedone Associates
Industry Management Consulting
Experience
Tedone Associates LLC October 2014 - Present
COPC April 2008 - September 2013
SNET/SBC/ATT April 1966 - March 2001
AT&T 1966 - 2001
Skills
Customer Service, Strategic Planning, Call Center, Microsoft Office, Marketing, Microsoft Excel, Inventory Management, Team Building, Telecommunications, Training, Human Resources, Public Relations, Microsoft Word, PowerPoint, Event Planning, Public Speaking, Team Leadership, Coaching, Retail, Management, Project Management, Negotiation, Nonprofits, Sales Management, Research, Process Improvement
Education
Eastern Connecticut State University 1965 — 1968
2 year, Education/Business
Tedone Associates LLC October 2014 - Present
COPC April 2008 - September 2013
SNET/SBC/ATT April 1966 - March 2001
AT&T 1966 - 2001
Skills
Customer Service, Strategic Planning, Call Center, Microsoft Office, Marketing, Microsoft Excel, Inventory Management, Team Building, Telecommunications, Training, Human Resources, Public Relations, Microsoft Word, PowerPoint, Event Planning, Public Speaking, Team Leadership, Coaching, Retail, Management, Project Management, Negotiation, Nonprofits, Sales Management, Research, Process Improvement
Education
Eastern Connecticut State University 1965 — 1968
2 year, Education/Business
Kinsey Brady's COPC Experience January 2008 - December 2008
Job Epic Implementation Lead Analyst at Rex Healthcare
Industry Hospital & Health Care
Experience
Rex Healthcare January 2013 - Present
Rex Healthcare April 2011 - Present
Novant Health March 2010 - April 2011
COPC January 2008 - December 2008
Allscripts May 2006 - January 2008
Skills
Healthcare Information..., EHR, HIPAA, EMR
Education
East Carolina University - College of Business 2005 — 2007
Master of Business Administration (M.B.A.)
East Carolina University - College of Business 2001 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Rex Healthcare January 2013 - Present
Rex Healthcare April 2011 - Present
Novant Health March 2010 - April 2011
COPC January 2008 - December 2008
Allscripts May 2006 - January 2008
Skills
Healthcare Information..., EHR, HIPAA, EMR
Education
East Carolina University - College of Business 2005 — 2007
Master of Business Administration (M.B.A.)
East Carolina University - College of Business 2001 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Claudia Amell's COPC Experience
Job Assitant Controller at COPC
Industry Accounting
Experience
COPC
Skills
Accounting, Tax, QuickBooks, Financial Analysis, Corporate Tax, General Ledger, GAAP, Financial Reporting, Process Improvement, Accounts Payable, Payroll, Cash Flow, Internal Controls, Account Reconciliation, Auditing, Budgets, Invoicing, Financial Accounting, SEC filings, Forecasting
Education
University of Central Florida 1995 — 2001
Bachelor of Business Administration (BBA)
Purdue University Calumet 1992 — 1994
COPC
Skills
Accounting, Tax, QuickBooks, Financial Analysis, Corporate Tax, General Ledger, GAAP, Financial Reporting, Process Improvement, Accounts Payable, Payroll, Cash Flow, Internal Controls, Account Reconciliation, Auditing, Budgets, Invoicing, Financial Accounting, SEC filings, Forecasting
Education
University of Central Florida 1995 — 2001
Bachelor of Business Administration (BBA)
Purdue University Calumet 1992 — 1994
Bob Berwanger's COPC Experience March 2003 - August 2005
Job .
Industry Wholesale
Experience
Land 'N' Sea August 2014 - Present
Bell Industries December 2007 - July 2014
Bell Industries February 2006 - December 2007
BW Consulting July 2002 - February 2006
COPC March 2003 - August 2005
RMH Teleservices March 1997 - June 2002
AT&T June 1983 - February 1997
Skills
Process Improvement, Business Process..., Six Sigma, CRM, Operations Management, Call Center, Customer Experience, Customer Satisfaction, Leadership, Executive Management, Program Management, Management, Business Development, BPO, Change Management, Team Leadership, Business Process, Business Intelligence, Salesforce.com, Negotiation, Cross-functional Team..., Telecommunications, Sales, Service Delivery, Solution Selling, Account Management, Cloud Computing, Strategic Partnerships, Managed Services, Start-ups, Lead Generation, Training, Data Center, ITIL, Performance Management, Business Analysis, Strategy, Workforce Management, Contact Centers, Enterprise Software, Team Management, Team Building, Sales Operations, Consulting, IT Strategy, Sales Process, Call Centers, Vendor Management, Outsourcing, Offshore Outsourcing
Education
University of North Florida 1984 — 1986
MBA
Land 'N' Sea August 2014 - Present
Bell Industries December 2007 - July 2014
Bell Industries February 2006 - December 2007
BW Consulting July 2002 - February 2006
COPC March 2003 - August 2005
RMH Teleservices March 1997 - June 2002
AT&T June 1983 - February 1997
Skills
Process Improvement, Business Process..., Six Sigma, CRM, Operations Management, Call Center, Customer Experience, Customer Satisfaction, Leadership, Executive Management, Program Management, Management, Business Development, BPO, Change Management, Team Leadership, Business Process, Business Intelligence, Salesforce.com, Negotiation, Cross-functional Team..., Telecommunications, Sales, Service Delivery, Solution Selling, Account Management, Cloud Computing, Strategic Partnerships, Managed Services, Start-ups, Lead Generation, Training, Data Center, ITIL, Performance Management, Business Analysis, Strategy, Workforce Management, Contact Centers, Enterprise Software, Team Management, Team Building, Sales Operations, Consulting, IT Strategy, Sales Process, Call Centers, Vendor Management, Outsourcing, Offshore Outsourcing
Education
University of North Florida 1984 — 1986
MBA
Celie Smith's COPC Experience Assistant Professor/Head Athletic TrainerSUNY Oneonta1979 - 1992
Job Certified Orthotist at COPC
Industry Management Consulting
Experience
COPC Assistant Professor/Head Athletic TrainerSUNY Oneonta1979 - 1992
Education
Springfield College
COPC Assistant Professor/Head Athletic TrainerSUNY Oneonta1979 - 1992
Education
Springfield College