RMH Teleservices
Industry: Company
DescriptionHeadquarters: Horsham, PA Founded: 1983 Parent organizations: TRANSWORLD SYSTEMS INC, Subsidiaries: NCO Customer Management Ltd, People also search for: NCO Group, NCO Financial Systems Inc,
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RMH Teleservices Employees
Knapp Medical Center April 2007 - Present
Rio Hondo ISD November 2002 - April 2007
RMH Teleservices June 2001 - September 2002
Skills
Citrix, Active Directory, Citrix Metaframe, vSphere, Cisco Technologies, VMware, Virtualization, Windows Server, Microsoft SQL Server, Terminal Services, Microsoft Exchange, Healthcare Information..., Networking, Servers, Technical Support, System Deployment, Security, Network Administration, Disaster Recovery, Network Security, Firewalls, VMware ESX, VPN, DNS, Switches, Data Center
Education
Texas State Technical College 2001 — 2004
ToonUps January 2001 - Present
RMH Teleservices March 1983 - September 1998
Skills
Social Media, Social Media Marketing, Strategic Planning, Online Advertising, Digital Media, Marketing Strategy, Graphic Design, Product Development, New Business Development, Strategic Partnerships, Team Management, Team Building, Business Strategy, Microsoft Office, Product Management, Online Marketing, Start-ups, Facebook, Marketing Communications, Video Games, E-commerce, Strategy, Management, Due Diligence, Entrepreneurship, Social Games, Contract Negotiation, Digital Marketing, Leadership, Negotiation, Business Planning, Mergers & Acquisitions, Monetization, Virtual Worlds, Game Design, Interactive..., Digital Distribution, Casual Games, Mobile Games, MMO, Online Gaming, Game Mechanics, Computer Games, Gameplay, Xbox 360, Viral Marketing
Education
Central High School 1963 — 1967
St. Joseph's University
Transamerica October 2012 - Present
Transamerica February 2011 - October 2012
AEGON Direct Marketing Services January 2008 - February 2011
AEGON Direct Marketing Services January 2007 - January 2008
AEGON Direct Marketing Services July 2005 - January 2007
Telestar Communications 2001 - 2005
RMH Teleservices 1997 - 2001
Inter-Media Marketing 1995 - 1997
Skills
Insurance, New Business Development, Customer Service, Underwriting, Process Improvement, Performance Management, Banking, Relationship Management, Account Management, Vendor Management, Risk Management, Financial Services, Life Insurance, Call Centers, Employee Benefits
Education
Shippensburg University of Pennsylvania
West Virginia University
Willacy County January 2007 - Present
Willacy County August 2003 - December 2006
RMH Teleservices June 2001 - December 2002
Skills
Government, Budgeting, Administration, Planning, Problem Solving, Budgets, PowerPoint, Time Management, Microsoft Excel, Payroll, Public Speaking, Office Management, Microsoft Office, Strategic Planning, Nonprofits, Project Planning, Policy, Analysis
Education
University of Phoenix 2013 — 2014
Bachelor's of Science in Accounting, Accounting and Finance
University of Phoenix 2010 — 2012
Associate of Arts with a concentration in Information Technology, Computer and Information Sciences and Support Services
Raymondville High School 1997 — 2000
Lakewood 2007 - Present
HSBC 2006 - 2007
HSBC January 2003 - January 2006
RMH Teleservices 2001 - 2003
Calling Solutions 1999 - 2001
Ticketmaster 1998 - 1999
Skills
Leadership Development, Public Speaking, Event Planning, Strategic Planning, Team Leadership, Customer Service, Social Media Marketing, Coaching, Project Management, Microsoft Office, Leadership, Process Improvement, Recruiting, Start-ups, Sales, Business Development, Nonprofits, Training, Team Building, Community Outreach, Volunteer Management, Organizational..., Public Relations, Management, Budgets, Project Planning, Call Centers, Teaching, Program Management, Staff Development, Marketing Strategy, Spanish, Program Development, Strategy, Marketing Communications, Microsoft Word, PowerPoint, Microsoft Excel, Employee Relations, Operations Management, Sales Management, Business Strategy, Supervisory Skills, Marketing
Education
The University of Texas at El Paso
UTEP
J Barbour & Sons Ltd September 2014 - Present
Lilly Pulitzer April 2011 - March 2014
Skirt September 2007 - November 2010
Rue Coco Floral Design April 2002 - August 2007
RMH Teleservices March 1994 - February 2002
Skills
Retail Sales, Retail Marketing, Retail Category..., Floral Design, Interior Design, Account Management, Marketing, Styling, Merchandising, Entrepreneurship, Management, Public Relations, Training, Time Management
Education
Saint Joseph's University 1989 — 1993
Bachelor of Science (BS), Psychology
NJ CAR April 2015 - Present
Rue Insurance September 2011 - April 2015
ECBM February 2004 - September 2011
One Beacon Insurance Group 2002 - 2004
Caliper Management 2001 - 2002
RMH Teleservices 2000 - 2001
New Jersey Manufacturers Insurance Company 1998 - 2000
Skills
Property & Casualty..., Liability, Professional Liability, Commercial Insurance, Legal Liability, Liability Analysis, Claims Management, Risk Analysis, Workers Compensation, D&O, Inland Marine, Analysis, Umbrella Insurance, Risk Financing, Loss Prevention, Commercial Real Estate, Commercial Property and..., General Liability, Auto Liability, Job Hazard Analysis, Loss Mitigation, Loss Analysis, Program Management, Emergency Management, Job Safety, Disaster Preparedness, Commercial Property, Umbrella, Insurance, Risk Management, Underwriting, General Insurance, Casualty Insurance, Claim, Management, Brokers
Education
Arizona State University
BA, Psychology
Pennsbury
University of Phoenix
MBA
Shields Business Solutions Inc March 2015 - April 2015
AlliedBarton Security Services August 1999 - March 2015
RMH Teleservices July 1997 - September 1999
Skills
Background Checks, Customer Service, New Hire Orientations, College Recruiting, Applicant Tracking..., Interviews, Job Fairs, Physical Security, Temporary Placement, Team Building, Hiring, Onboarding, Human Resources, Employee Relations, Job Descriptions, Taleo, Recruiting, FMLA, Security Management, Training, Strategic HR, Exit Interviews, Corporate Recruiting, Corporate Security, Private Investigations, Behavioral Interviewing, Sourcing, EEO, I-9 Compliance, iCIMS, Access Control, Surveillance, Emergency Management, Security Operations, Security Training, CCTV, Executive Protection, Security, Leadership, Loss Prevention
Education
Community College of Philadelphia
Architecture
TELUS May 2013 - Present
PeerNetBC October 2012 - Present
TELUS May 2012 - May 2013
TELUS July 2007 - May 2012
TELUS July 2003 - June 2007
RMH Teleservices August 2002 - June 2003
TELUS September 2000 - September 2001
Skills
Marketing Strategy, Marketing Management, IT Management, Financial Management, Operations Management, Software Development, Cross-functional Team..., Software Project..., Managerial Finance, Team Leadership, Leadership, Analysis, Strategy, Management, Project Management, Project Planning
Education
Queen's University 2010 — 2011
Executive MBA, Business Administration
Simon Fraser University 1999 — 2003
BSc, Computer Science
Encore Health Resources October 2013 - Present
Encore Health Resources January 2011 - Present
Greencastle Associates Consulting April 2001 - January 2011
RMH Teleservices July 1999 - April 2001
United States Air Force June 1988 - July 1999
Skills
Business Development, Strategic Planning, Project Management, Leadership, Program Management, Training, Security, Team Building, Team Leadership, Change Management, Budgets, Sales, Process Improvement, Project Planning, Healthcare, Management Consulting, Human Resources, Cross-functional Team..., Analysis, Vendor Management, Operations Management, Strategy
Education
Temple University - Fox School of Business and Management 2006 — 2008
MBA
United States Air Force Academy 1984 — 1988
BS
Fanshawe College September 2009 - Present
Fanshawe College September 2005 - Present
Foresite Design November 2007 - December 2011
Zelinka Priamo Ltd 2008 - 2008
Management of Abandoned Aggregate Properties Program (MAAP) June 2003 - September 2005
RMH Teleservices 2001 - 2002
Autodata Solutions 1999 - 2000
Skills
Landscape Design, Urban Design, Land Use Planning, Landscape Architecture, Urban Planning, Graphic Design, Design Visualization, SketchUp, E-on Vue, Adobe Creative Suite, Teaching, Training, Sketchbook Pro, Twilight Render, Shaderlight, LumenRT
Education
The University of Western Ontario 2007 — 2013
PhD, Urban Development (Urban Geography)
University of Guelph 2002 — 2005
MLA, Landscape Architecture
The University of Western Ontario 1992 — 1996
BFA, Fine Arts and Comparative Literature
PrinciplesGroup July 2004 - Present
RMH Teleservices 2003 - 2004
AT&T 1977 - 2003
Skills
SAP, Project Governance, Change Management, Outsourcing, Call Center, Telecommunications, Governance, Business Process, Program Management, Strategic Planning, Business Process..., Vendor Management, Product Development, Optimization, Visio, Business Analysis, Operations Management, Organizational..., Management Consulting, Process Improvement, ERP, Business Intelligence, Re-engineering, Supply Chain Management, Telecommunications..., Strategy, Cross-functional Team..., Start-ups, CRM, Analytics, Leadership, Integration, Call Centers, Management, Supply Chain, Executive Management, Software Design, New Business Development, Organizational Design, Business Transformation, Process Engineering, Project Portfolio..., PMO, Business Process..., Sales, Consulting, Project Management, IT Strategy, Professional Services, Strategic Partnerships
Education
Fairleigh Dickinson University 1983 — 1985
MBA, Finance & Management
Lehigh University - College of Business and Economics 1973 — 1977
BS, Finance
Solstice Analytics Inc. July 2014 - Present
Bank of America Merrill Lynch July 2005 - May 2014
Credit Suisse First Boston November 2004 - July 2005
SunGard October 2003 - November 2004
RMH Teleservices December 2002 - October 2003
Database Solutions March 1999 - December 2002
ADP November 1997 - February 1999
Peerless Technologies Ltd. November 1994 - October 1997
Skills
Trading Systems, Sybase, Derivatives, FX Options, Options, Fixed Income, Equities, Capital Markets, Equity Derivatives, Risk Management, Investment Banking, Electronic Trading, SDLC, Swaps, Credit Derivatives, Low Latency, SOA, Equity Trading, Market Data, WCF, Market Risk, Quantitative Finance, Trading, FX trading, Interest Rate..., Structured Products, Bloomberg, Financial Markets
Education
University Of North Bengal 1989 — 1993
Bachelor's Degree, Electrical Engineering, 1st Class
South Point High School 1974 — 1986
Secondary
U.S. Computer Corporation April 2013 - Present
DynCorp International April 2011 - October 2012
TSA November 2003 - May 2011
RMH Teleservices June 2001 - August 2003
Mci February 2000 - June 2001
Argosy Casino January 1995 - January 1998
US Army January 1987 - January 1993
Skills
Security Clearance, CompTIA A+ Certification, CompTIA Network+..., CompTIA Security+..., HAM Radio Technician..., SQL, Visio, Troubleshooting, Security, Technical Support, Windows 7, XP, Access, Software Installation, Analysis, Leadership, Hardware, Computer Security, Security+, Computer Hardware, A+ Certified, DoD, Network Security, Military, Computer Repair, Information Security, Help Desk Support, Windows Vista, Laptops, Printers, System Administration, Information Technology, Training, CompTIA, Windows XP
Education
The University of South Dakota 1993 — 1995
Criminal Justice/Psychology
Elk Point, South Dakota
Hugh School Diploma, Advanced Education
Microsoft November 2014 - Present
Adecco Staffing, USA March 2013 - Present
Edwin Watts Golf March 2012 - Present
Hyatt Hill Country Golf Club October 2006 - December 2012
Ramada January 2005 - September 2006
Valley Baptist Health System 2004 - 2006
Marble Slab Creamery May 2003 - December 2004
RMH Teleservices 2001 - 2001
Skills
Visual Merchandising, Golf Equipment, Computer Network..., Operations Management, Product Management, Golf, Customer Service, Inventory Management, Marketing, Training, Sales Operations, Budgets, Purchasing, Bilingual, Leadership, Merchandising, Microsoft Office, Receiving, Managing Database, Microsoft Excel, Microsoft Word, Outlook, Distribution Center..., Event Management, Event Planning, Management, Sales
Education
University of Texas at Brownsville 2009 — 2011
B.A.A.S. Applied Business Technology, Management
Texas State Technical College 2002 — 2004
A.A.S. Network Information Management, IT/Computer Networking
TMG Health March 2015 - Present
Amerihealh Caritas family of companies March 2013 - March 2015
Sykes June 2004 - February 2013
American Express September 2002 - July 2004
RMH Teleservices December 1999 - September 2002
TeleSpectrum Worldwide/ Reich Group September 1994 - December 1999
Skills
Microsoft Office, Strategic Planning, Customer Retention, Business Analysis, Change Management, Cross-functional Team..., Training
Education
Cabrini College 1990 — 1994
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
TE Connectivity June 2014 - Present
Armstrong World Industries April 2011 - May 2014
TE Connectivity December 2007 - April 2011
Amazon.com January 2007 - December 2007
Lockheed Martin October 2000 - January 2007
EGS Electrical Group October 1998 - October 2000
RMH Teleservices January 1996 - October 1998
Skills
Talent Management, Workforce Planning, Employee Relations, HRIS, Personnel Management, Succession Planning, Deferred Compensation, Organizational..., Employee Engagement, Performance Management, Human Resources, Change Management, Policy, HR Policies, Leadership Development, Temporary Placement, Organizational..., Leadership, Benefits Administration, Labor Relations, Talent Acquisition, Onboarding, Management, Process Improvement
Education
University of Scranton 1997 — 2000
MS, Human Resource Management
Kutztown University of Pennsylvania 1991 — 1995
BS, Psychology/Social Work
CLEAR Wireless Internet Houston Sales ManagerProLease2008 - 2010
Hair Club for Men and Women 2007 - 2008
Dixie Staffing 2006 - 2007
CCC Interactive 2004 - 2006
RMH Teleservices 2002 - 2004
Education
Art Institute of Houston
Aflac February 2013 - Present
Market Connect Group 2007 - 2011
Independent Contractor 2008 - 2010
Southern Living at HOME 2003 - 2009
Susquehanna/Patriot Bank 1999 - 2002
Sheraton Valley Forge Hotel 1998 - 1999
Sydmor Staffing Group 1995 - 1999
RMH Teleservices 1996 - 1996
Skills
Employee Benefits, Human Resources, Recruiting, Training, Benefits Administration, Employee Relations, Insurance, Health Insurance, Disability Insurance, Interviews, Management, Sales, Strategic Planning, Sales Operations, Succession Planning, Customer Service, Performance Management, Leadership, Cold Calling, Workers Compensation, New Hire Orientations, Payroll, Hiring, Screening, Career Development, Temporary Placement, Life & Health Insurance..., Voluntary Employee..., Supplemental Health, Building Relationships, Life Insurance, Term Life Insurance, Whole Life, Client Presentation, Client Development
Education
Philadelphia University 1990 — 1994
BS, Business Administration
Notre Dame High School
Rumble Energy May 2011 - August 2014
Pencross Financial 2009 - 2009
Freelance, Team Everest 2008 - 2009
Lenscrafters May 2005 - December 2007
Western University January 2005 - May 2005
Rmh Teleservices January 2002 - July 2002
GrowthExperts Inc August 2001 - December 2001
Skills
Renewable Energy, Social Media, Project Management, Sustainability, Time Management, Strategic Planning, Project Planning, Research, Contract Management, Purchasing, Project Coordination, Team Leadership, Microsoft Word, Accounts Payable, Leadership, Public Speaking, HTML, Premium Financing, Negotiation, Communication, Web Design, Management, Analysis
Education
Western University 2003 — 2008
Bachelor of Science, Biochemistry, Psychology
Kwantlen Polytechnic University 2002 — 2003
General Studies
Vancouver Island University 2001 — 2001
General Studies
Retired and enjoying Life. June 2012 - Present
Self June 2012 - Present
TD Bank Group April 2011 - June 2012
TD Bank America's Most Convenient Bank March 2003 - April 2011
RMH Teleservices February 1998 - April 2002
Skills
Customer Service, Customer Satisfaction, Team Leadership, Staff Development, Personnel Management, Mentoring, Leadership Development, Communication Skills, Performance Management, Human Resources, PeopleSoft, Six Sigma, Call Center, Motivation, Social Skills, People Skills, Spanish, Bilingual, Social Networking, Social Media, Call Centers, Training, Customer Experience
Education
Rowan College at Burlington County 2011 — 2011
Certification, Human Resources Certification
Rutgers, The State University of New Jersey-Newark 1994 — 1996
East Side High School 1990 — 1994
G-Global Business Portal February 2015 - Present
Rmh Teleservices June 2008 - October 2014
Paging Network, Inc. February 2002 - September 2008
Skills
Personnel Management, Human Resources, HRIS, Performance Management, Employee Relations, Talent Acquisition, Labor Relations, Performance Appraisal, Organizational Design, Organizational...
Education
The University of Dallas 1998 — 2001
Bachelor of Commerce (B.Com.), Human resources management
Computer Sciences Corporation August 2004 - Present
Aon January 2002 - August 2004
RMH March 1997 - January 2002
RMH Teleservices March 1997 - January 2002
Unbound Studios June 1999 - March 2000
NJ Health & Fitness Center June 1996 - March 1997
Skills
Management, Testing, Telecommunications, Disaster Recovery, Leadership, Unified Communications, Call Center, ACD, System Administration, Outsourcing, Software Installation, Cisco Technologies, Switches, CTI, Call Centers, Network Design, Contact Centers, Data Center, Vendor Management, Enterprise Software, Telephony, VoIP, Service Delivery
Education
CSC Institute 2001 — 2002
Client/Server & Web Development
Art Institute of Philadelphia 1998 — 2000
Web Design & Administration
Rowan College at Burlington County 1996 — 1998
Biology
Nielsen April 2015 - Present
West Corporation October 2011 - April 2015
West Direct, LLC July 2007 - November 2009
Optima Staffing & Employment Services August 2006 - July 2007
West Corporation November 2003 - July 2005
West Corporation March 2003 - November 2003
RMH Teleservices February 2001 - October 2002
T-Mobile 2001 - 2002
Skills
Recruiting, Customer Service, Interviews, Human Resources, Training, Call Centers, Hiring, Coaching, Cold Calling, Management, Leadership, Payroll, Applicant Tracking..., College Recruiting, Team Building, Employee Relations, Sales, Job Fairs, Microsoft Office, Personnel Management, Team Leadership, Job Descriptions, Onboarding, Temporary Placement, HR Policies, Operations Management, AAP, EEO, Talent Acquisition, Quality Assurance, Organizational..., Employee Benefits, Interviewing, PeopleSoft, Call Center Development, Supervisory Skills, Business Ethics, Marketing, Corporate Communications, Office Administration, Customer Acquisition, Corporate Recruiting, Temporary Staffing, Staffing Services, Background Checks, Performance Management, I-9 Compliance
Education
The University of Texas at San Antonio 2011 — 2014
BBA, Human Resource Management
Texas State Technical College 2008 — 2011
Certificate of Completion, General Education Core Curriculum
Harlingen High School South
State Street September 2013 - Present
Pershing, a BNY Mellon company May 2010 - July 2013
Penn Mutual 2006 - 2009
Taylor Nelson Sofres Telecoms 2005 - 2006
T. Rowe Price 2004 - 2005
Comcast Cable 2003 - 2004
RMH Teleservices 2003 - 2003
SEI 2003 - 2003
Skills
Management, Access, Financial Analysis
Education
Clemson University 1999 — 2003
Bachelor of Science (B.S.), Economics and Quantitative Analysis
McEntire Trucking December 2007 - April 2012
Time Warner June 2007 - July 2007
Dillards January 2007 - April 2007
RMH Teleservices October 2001 - May 2002
Skills
Typing Speed: 45-50 wpm, Proficient with..., Great with deadlines..., Excellent written and..., Able to handle multiple..., Able to pick up new..., Data Entry, Customer Service
Education
The University of Texas at San Antonio 1999 — 2000
Midlands Technical College
BS, Programming
Wilmington Trust January 2001 - Present
Pacifico Lincoln Mercury December 1999 - January 2001
Home Buyers Counsel April 1997 - December 1999
RMH Teleservices 1991 - 1997
American Teleresponse 1989 - 1991
Skills
Document review for..., Coordination of annual..., Administration of ILIT,..., Discretionary review,..., Reconcilement and..., Foundation Disbursements, Administration of IRA...
Education
University of Phoenix
Bachelor's Degree, Business / Finance
Cannon Financial
Graduate Trust I, II, III
Upper Darby Senior High School 1987 — 1991
Polley Associates
Real Estate Sales and Fundamentals
PopHealthCare (formerly Educerus Healthcare) March 2013 - Present
MMI Group October 2007 - January 2013
ICT Group Inc. October 2002 - October 2007
RMH Teleservices December 1995 - October 2001
Trumps Castle Casino Hotel June 1992 - November 1995
Skills
Sales Management, Multicultural Marketing, Direct to Consumer, Direct Mail Campaigns, Consumer Healthcare, Database Marketing, Marketing Operations, Consumer Marketing, B2B Marketing Strategy, Direct Marketing, Inbound Marketing, CRM, BPO, Vendor Management, Outbound Marketing, Call Center, Outsourcing, Workforce Management, Call Center Development, Telemarketing, Customer Retention, Contact Centers, Customer Acquisition, Multi-channel Marketing, IVR, Lead Generation, Account Management, Outsourcing Management, Offshoring, Business Development, Leadership, Management, Training, Financial Services, Telecommunications, Avaya, Quality Assurance, Recruiting, Program Management, Lead Management, Cross Selling, Insurance, Credit Cards, Operations Management, B2B, Customer Service..., Salesforce.com, Medicare, Segmentation, Contact Center...
Education
Niagara University 1983 — 1987
BA English and Communications, Communications and Marketing
Aldine Independent School District July 2009 - June 2012
The Hive Strategic Marketing October 2007 - May 2009
Toledo's Landscaping September 2000 - May 2009
RMH Teleservices June 2003 - June 2004
Skills
Multitasker, Community Relations, Entrepreneurship..., Public Relations, Entrepreneurship, Advertising, Strategy, Teaching, Event Planning, Spanish, Leadership, Social Media, Community Outreach, Social Networking, Fundraising, Social Media Marketing, Event Management, Community Development, Marketing Communications
Education
University of Houston 2005 — 2009
Bachelor's Degree, Public Relations
Caesars Entertainment Corporation August 2008 - Present
Caesars Entertainment Corporation May 2006 - August 2008
RMH Teleservices April 1999 - November 2005
Skills
Forecasting, Optimization, Revenue Analysis, Campaign Management, Sales, Customer Service, Strategic Planning, Management, Training, Strategy
Education
University of Nevada-Las Vegas
Hospitality Administration/Management
The Catalysis Group November 2005 - Present
DNSO 1997 - Present
Prudential Northwest Properties 2006 - 2010
Affiliated Computer Solutions, Inc. 2005 - 2006
ACS Inc. November 2004 - November 2005
BSA 1997 - 2005
NCO Group 2001 - November 2004
RMH Teleservices 2002 - 2004
Equal Net Corp 1994 - 1997
AT&T 1982 - 1994
Skills
Real Estate, Residential, Selling, Business Planning, Residential Homes, Sales Presentations, Real Estate Transactions, Short Sales, Management, Strategy, Team Building, Leadership, Sellers, First Time Home Buyers, Investment Properties, Contract Negotiation, Investors, Sales, Foreclosures, Marketing, Negotiation, Relocation, REO, Single Family Homes
Education
Southern Methodist University 1979 — 1982
MFA, Public Relations
Purdue University 1971 — 1975
BS, Radio and TV and Speed Education
Sokolis Group June 2003 - Present
Prudential Real Estate Affiliates 1991 - 1993
RMH Teleservices 1989 - 1991
Skills
Financial Services, Recruiting, Project Coordination, Strategic Planning, Project Planning, Business Development, Management, Program Management, Fuel, Process Improvement, Leadership, Negotiation, Contract Negotiation, Marketing, Customer Service, Sales, Team Building, New Business Development, Sales Management, Strategy
Education
Kutztown University of Pennsylvania 1984 — 1988
Bachelor, English
UBC - An Express Scripts Company September 2009 - Present
Gigamoto Technology Partners December 2004 - September 2009
Northrop Grumman Corporation September 2004 - December 2004
Merck April 2004 - September 2004
RMH Teleservices December 2002 - April 2004
Skills
Software Project..., Agile Methodologies, Program Management, Web Services, SharePoint, SOA, Requirements Gathering, Business Analysis, .NET, Software Development, Project Management, Full SDLC, REMS, Scrum, Management, Strategic Thinking, Agile Project Management, Technical Writing, 21 CFR Part 11, HIPAA, Product Development, Product Management, SaaS, ALM, Enterprise Software, SDLC, IT Strategy, Strategic Partnerships, CRM, Process Improvement, Requirements Analysis, Business Intelligence, Solution Architecture, Cross-functional Team..., Leadership
Education
East Stroudsburg University of Pennsylvania
Bachelor of Science, Computer Science
Starbucks September 2014 - Present
Starbucks May 2012 - September 2014
Thomson Reuters October 2006 - May 2012
Hewitt Associates February 2006 - September 2006
G2 Worldwide (Formerly Refinery, Inc) September 2004 - February 2006
RMH Teleservices June 2002 - September 2004
ConsultNet 1999 - 2002
Skills
Recruiting, Talent Acquisition, Program Implementation, Screening, Sourcing, Social Media, Leadership, Management, CRM, Training, Interviews, Consulting, Employee Benefits, Employee Relations, Online Advertising, Hiring, Internet Recruiting, Talent Management, Temporary Placement, Onboarding, Time Management, Workforce Planning, Human Resources, SDLC
Education
Colorado State University 1990 — 1994
BS, Liberal Arts
JP Morgan Chase November 2004 - June 2007
Telespectrum September 2002 - 2004
TeleSpectrum Worldwide 2002 - 2004
Providian Financial 2001 - 2002
RMH Teleservices 1995 - 2000
RMH Teleservices (Now a part of NCO Group) 1995 - 2000
RMH 1995 - 2000
Education
University of Delaware
RJMetrics April 2015 - Present
TD January 2008 - April 2015
Classic Images, LLC November 2006 - December 2007
Steamfitters UA Local 420 February 2004 - October 2006
Best Buy June 2001 - October 2002
MCI Worldcom June 2000 - June 2001
RMH Teleservices July 1996 - January 1998
Skills
Strategic Planning, Customer Service, Marketing, Public Speaking, Project Management, Mortgage Lending, Coaching, Sales, Financial Analysis, Microsoft Office, Event Planning, Loans, Management, CRM, Analytics, Entrepreneurship, Leadership
Education
Hampton University 1998 — 2003
Bachelor of Science (B.S.), Finance
Willingboro High School 1996 — 1998
Ausenco September 2007 - May 2013
BC Hydro March 2008 - December 2010
DNA Design May 2005 - December 2005
RMH Teleservices January 2004 - September 2004
Skills
Project Management, Microsoft Excel, PowerPoint, Microsoft Word, Data Analysis, AutoCAD, Microsoft Office, Project Planning, Consulting, Strategic Planning, Electrical Engineering, MS Project
Education
The University of British Columbia 2004 — 2007
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering
HCR ManorCare January 2015 - Present
UC Santa Cruz June 2014 - October 2014
Monterey County Department of Social Services February 2014 - June 2014
ManpowerGroup February 2013 - February 2014
Kissito Healthcare Yuma AZ March 2010 - March 2012
Freedom Communications February 2008 - December 2008
Venturi Partners February 2006 - February 2008
RMH Teleservices February 2001 - February 2003
...and company February 1998 - 2001
Nordstrom 1996 - 1998
Skills
Marketing, Marketing Strategy, Strategic Planning, New Business Development, Sales, Lead Generation, Advertising, Business Development, Recruiting, Management, Training, B2B, Direct Marketing, Social Media, Public Relations, Negotiation, Account Management, Analysis, Budgets, Business Strategy, CRM, Contract Negotiation, Customer Retention, Customer Service, Customer Satisfaction, Digital Marketing, Email Marketing, Entrepreneurship, Event Management, Event Planning, Healthcare, Human Resources, Interviews, Leadership, Market Analysis, Market Planning, Market Research, Marketing Communications, Marketing Management, Microsoft Office, Networking, Nonprofits, Non-profits, Program Management, Online Advertising, Public Speaking, Sales Management, Selling, Social Media Marketing, Project Management
Education
American Intercontinental University 2002 — 2006
BS, BA
Severn Trent Services April 2012 - Present
Bentley Systems February 2008 - April 2012
Unisys June 2004 - February 2008
RMH Teleservices 2000 - 2003
Bank One 1999 - 2001
First USA 1997 - 1999
MRJ 1996 - 1998
Naviant 1996 - 1998
National Semiconductor 1989 - 1996
Skills
Vendor Management, Management, Integration, Data Migration, Program Management, IT Strategy, Leadership, ITIL, IT Management, VMware, Business Analysis, Customer Service, Network Architecture, Microsoft SQL Server, Infrastructure, Software Development, Change Management, Information Technology, Enterprise Architecture, Cloud Computing, Windows, CRM, IT Service Management, Business Intelligence, IT Operations, Virtualization, System Administration, Databases, Troubleshooting, SaaS, Business Process..., Security, Requirements Analysis, Data Center, Software Documentation, Disaster Recovery, Enterprise Software, Business Process, SharePoint, ERP, Outsourcing, Project Management, Professional Services, Strategy, Consulting, Software Project...
Education
University of Maine 1988 — 1989
Bachelor of Science, Computer Science, Bachelor of Science, Computer Science
US Coast Guard Academy 1985 — 1988
Thomas Jefferson University Hospitals May 2012 - Present
Iron Mountain January 2010 - July 2012
CheapTrips.com June 2008 - November 2009
NCO Group January 2000 - April 2008
RMH Teleservices January 1990 - January 2008
NCO Group July 1995 - October 2000
NCO Group January 1990 - July 1995
Skills
Customer Relations, Process Improvement, Call Center, Customer Service, Performance Improvement, Hiring, Customer Experience, Team Building, Leadership, Recruiting, CRM, Strategy, Salesforce.com, Call Centers, Operations Management, Management, Customer Satisfaction, Customer Retention, Program Management, Telecommunications, Outsourcing, BPO, Strategic Planning, Account Management, Vendor Management, Project Management
Education
La Salle University 1981 — 1985
BS, Management/Marketing
LaSalle University 1981 — 1985
Bachelor of Science, Management/Marketing
PricewaterhouseCoopers September 2004 - June 2014
Cendant Mortgage October 2002 - August 2004
RMH Teleservices October 2000 - August 2002
RMH-Teleservices March 1997 - October 2000
RMH-Teleservices November 1994 - March 1997
Skills
Management, Business Process..., Process Improvement, Outsourcing, IT Strategy, Business Transformation, Business Analysis, Management Consulting, Vendor Management, Project Management, Change Management, Strategy, Business Strategy, Call Center, Call Centers, Business Process, Leadership, Analysis
Education
Community College of Philadelphia 1973 — 1975
NA, Business, Management, Marketing, and Related Support Services
Germantown High 1970 — 1973
Diploma, Magnet Program
Independent August 2010 - Present
DaVita February 2004 - August 2010
American College of Physicians 2000 - 2004
RMH Teleservices 1996 - 1998
Skills
Leadership Development, Organizational..., Coaching, Recruitment/Retention, Employee Relations, Change Management, Culture Building, Organizational Culture, Healthcare, Process Improvement, Team Building, HR Consulting, Public Speaking, Succession Planning, Management, Training, Leadership, Performance Management, Recruiting, Employee Benefits, Human Resources, Interviews, Personnel Management, Team Leadership, Onboarding
Education
Cedar Crest College 1991 — 1995
BA, English
Salem Central 1987 — 1991
Chubb Insurance June 2014 - Present
MMI Group, Inc. April 2001 - June 2014
RMH Teleservices 1994 - 2001
Skills
Direct Marketing, Customer Retention, New Business Development, Customer Acquisition, Management, Account Management, Marketing Strategy, Employee Management, Training, Process Improvement, Business Development, Vendor Management, CRM, Call Centers, Financial Services, Sales Management, Lead Generation, Employee Engagement, Strategic Planning, Customer Experience, Strategy, Telemarketing, Product Management, Multi-channel Marketing, Database Marketing, Analytics, Marketing, B2B, Strategic Partnerships, Partnership Marketing, Inbound Marketing, Segmentation, Sales
Education
Albright College
QVC May 2013 - Present
QVC February 2001 - Present
Pfizer May 2000 - January 2001
RMH Teleservices February 1996 - April 2000
Skills
Business Intelligence, Microsoft SQL Server, Testing, Web Services, Software Project..., Software Development, Performance Tuning, Mentoring, Java Enterprise Edition, DB2, Agile Methodologies, LoadRunner, System Design, Performance Testing, Business Analysis, Business Process, Enterprise Architecture, Enterprise Software, Oracle, Performance Test..., SDLC, SQL, Java, Solution Architecture, Visual Basic
Education
Universidad Nacional Pedro Henríquez Ureña 1986 — 1991
Computer Eng, Computers
San Pio X - Dominican Republic
Penn Tank Lines October 2010 - Present
Penn Tank Lines June 2007 - October 2010
RMH Teleservices May 2002 - June 2003
RMH Teleservices January 1999 - May 2002
RMH Teleservices January 1998 - January 1999
RMH Teleservices July 1997 - January 1998
Inter-Media Marketing July 1996 - July 1997
Inter-Media Marketing May 1996 - July 1996
Inter-Media Marketing April 1995 - May 1996
Inter-Media Marketing July 1994 - April 1995
Skills
Windows Server, Active Directory, Windows 7, System Administration, Troubleshooting, DHCP, DNS, Firewalls, TCP/IP, Disaster Recovery, System Deployment, Security, Networking, Blackberry Enterprise..., Customer Service, Backup Exec, Servers, Information Technology, IT Management, Network Administration, VMware, Virtualization, Hyper-V, XP, Computer Hardware, Vendor Management, Windows Server 2008, Windows Server 2003, Management, Windows Server 2012
Education
Immaculata University 1997 — 2002
Bachelors, Dual Major: Information Technology & Psychology
The Concept School 1987 — 1988
High School Diploma
Eden Prairie High School 1984 — 1987
Hay Group January 2015 - Present
Hay Group October 2012 - January 2015
Hay Group September 2007 - October 2012
Berkadia Commercial Mortgage LLC January 2005 - September 2007
Hay Group October 2003 - January 2005
Hay Group October 2000 - October 2003
Hay Group March 1999 - October 2000
RMH Teleservices June 1997 - March 1999
Skills
Performance Management, Talent Management, Employee Engagement, Organizational..., Organizational..., HR Consulting, Human Resources, Incentive Programs, Benchmarking, Leadership Development, Employee Relations, Job Analysis, Project Management, Training Delivery, Training, Vendor Management, Deferred Compensation, Personnel Management
Education
La Salle University - School of Business Administration 2000 — 2005
Masters, Human Resources
Shippensburg University of Pennsylvania 1993 — 1997
BA, Human Resources
Day & Zimmermann October 2013 - Present
CDI Corporation September 1999 - January 2012
CDI Corporation September 1999 - January 2001
RMH Teleservices January 1998 - September 1999
RMH Teleservices January 1998 - January 1999
Towers Perrin April 1996 - December 1997
NOBEL EDUCATION DYNAMICS June 1995 - April 1996
Raytel Medical Corporation May 1993 - June 1995
Skills
Employee Benefits, Benefits Administration, Human Resources, Deferred Compensation, HRIS, Leadership, Training, Management, Vendor Management
Education
Centenary College 1984 — 1988
BS, Business Management
wayne valley
DMI (Digital Management, Inc.) February 2015 - Present
CompuCom February 2013 - February 2015
Unisys March 2008 - February 2013
United Communications Group 2006 - 2008
Intelsat 2002 - 2006
AOL 2001 - 2002
RMH Teleservices 1999 - 2001
Bell Atlantic International Wireless 1995 - 1999
Scott Paper Company 1989 - 1995
Coopers & Lybrand August 1984 - May 1987
Skills
Managerial Finance, Finance, Outsourcing, Auditing, Process Improvement, BPO, Business Intelligence, Sarbanes-Oxley, Financial Modeling, Business Process..., Business Transformation, Hyperion Enterprise, Analysis, Sarbanes-Oxley Act, Financial Analysis, Internal Controls, SaaS, Revenue Recognition, Mergers & Acquisitions, PMP, Due Diligence, Cash Management, Management, Start-ups, IT Strategy, Financial Reporting, Governance, IT Outsourcing, Internal Audit, Business Process, Program Management, Professional Services, Business Strategy, Change Management, Shared Services, Acquisition Integration, Mergers, Business Development, IT Management, Strategic Planning, Cross-functional Team..., Budgets, Integration, Cloud Computing, Forecasting, Project Portfolio..., PMO, US GAAP, Team Leadership, Consolidation
Education
University of Pennsylvania - The Wharton School 1987 — 1989
Master of Business Administration (M.B.A.), Finance, General
University of Pennsylvania - The Lauder Institute 1987 — 1989
Master's Degree, Latin American Studies
University of Pennsylvania - The Wharton School 1980 — 1984
Bachelor's Degree, Accounting
Taylor Made for You September 2013 - Present
The Calmer Life Errand Service 2009 - 2011
Provident Bank 2007 - 2009
Provident Bank 2004 - 2007
Bank of America (Exult Recruiting Solutions) 2003 - 2004
Slomins Home Security 2001 - 2002
RMH Teleservices 1998 - 2000
Creative Training and Motivational Services 1995 - 1998
Skills
Performance Management, Banking, Coaching, Leadership Development, Team Building, Talent Acquisition, Talent Management, Change Management, Customer Service, Sales, Strategic Planning, Project Management, Loans, Retail, Vendor Management, Training, Sales Management, Process Improvement, Mortgage Lending, Human Resources
Education
Virginia Commonwealth University 2011 — 2014
Bachelor of Science (B.S.), Kinesiology and Exercise Science, Junior
Peirce College 1992 — 1994
John Tyler Community College
Funeral Service and Mortuary Science
PointClear May 2015 - Present
Heraeus Noblelight LLC November 2013 - May 2015
Venadar October 2012 - November 2013
PointClear 2005 - October 2012
Home September 2000 - December 2004
RMH Teleservices August 1999 - September 2000
Irving Oil Limited November 1993 - September 1999
Skills
Lead Generation, Demand Generation, Business Development, Sales, New Business Development, SPIN Selling, Solution Selling, Cold Calling, C Level Selling, Market Research, Strategic Partnerships, Sales Operations, Marketing Strategy, B2B, Training, Account Management, Sales Management, Sales Process, Management, Email Marketing, B2B Marketing, Selling, Leadership, SaaS, Direct Sales, Market Analysis, CRM, Strategy, Marketing, Salesforce.com, Customer Acquisition, Lead Management, Enterprise Software, Customer Retention, Online Support, Professional Services, Cloud Computing, Trade Shows, Marketing Communications, Start-ups, Pull Marketing, Live Chat, Sales Presentations, Product Marketing, Competitive Analysis, Call center start-up, Call Center Management, Colocation, Managed Services, Service Level Agreements
Education
University of New Brunswick
BA, English, Psychology
Université Laval
Francais pour Non Francophones, French
Saint John High
Saint John High
Genesis HealthCare April 2012 - Present
Verizon 2004 - 2010
Towers Perrin February 1999 - July 2000
RMH Teleservices 1993 - 1999
Skills
Visio, SQL, Technical Support, Business Analysis, Windows 7, Software Documentation, Windows, Databases, Data Center, Help Desk Support, Troubleshooting
Education
Saint Joseph's University 1989 — 1993
B.S, Information Systems
Saint Joseph's University 1989 — 1993
Bachelor of Science (B.S.), Information Technology
RMH Teleservices November 2001 - August 2004
Education
Fanshawe College 1995 — 1997
Diploma, Computer Programming
Land 'N' Sea August 2014 - Present
Bell Industries December 2007 - July 2014
Bell Industries February 2006 - December 2007
BW Consulting July 2002 - February 2006
COPC March 2003 - August 2005
RMH Teleservices March 1997 - June 2002
AT&T June 1983 - February 1997
Skills
Process Improvement, Business Process..., Six Sigma, CRM, Operations Management, Call Center, Customer Experience, Customer Satisfaction, Leadership, Executive Management, Program Management, Management, Business Development, BPO, Change Management, Team Leadership, Business Process, Business Intelligence, Salesforce.com, Negotiation, Cross-functional Team..., Telecommunications, Sales, Service Delivery, Solution Selling, Account Management, Cloud Computing, Strategic Partnerships, Managed Services, Start-ups, Lead Generation, Training, Data Center, ITIL, Performance Management, Business Analysis, Strategy, Workforce Management, Contact Centers, Enterprise Software, Team Management, Team Building, Sales Operations, Consulting, IT Strategy, Sales Process, Call Centers, Vendor Management, Outsourcing, Offshore Outsourcing
Education
University of North Florida 1984 — 1986
MBA
UnityPoint Health - St. Luke's September 2001 - Present
St. Luke's Health System January 2001 - Present
RMH Teleservices September 1993 - June 2000
Skills
Employee Benefits, Employee Relations, Human Resources, Talent Management, Recruiting, Onboarding, Performance Management, Customer Service, HRIS
Education
Bellevue University
BS, Management of Human Resources
Bellevue University
BS, Management of Human Resources
Western Iowa Tech Community College
Accounting and Office Support Diploma
Western Iowa Tech Community College
Human Resource Management
Schaffer Sound Productions July 2008 - Present
Dechert LLP February 2003 - July 2008
Comcast November 2001 - January 2003
RMH Teleservices 1990 - 2002
RMH Teleservices 1990 - 2002
RMH Teleservices 1990 - 2002
Nylcare 1997 - 1998
Skills
Event Planning, Customer Service, Social Media, Event Management, Employee Benefits, Public Relations, Social Media Marketing, Public Speaking, Marketing, Microsoft Office, Microsoft Excel, Budgets, PowerPoint, Strategic Planning, Project Management, Nonprofits, Social Networking, Recruiting, Microsoft Word, Outlook, Fundraising, Contract Negotiation, Training, Editing
Education
Temple University 1990 — 1995
Risk Management and Insurance
Bonner
Renegade Automation July 2011 - Present
Blackstone Systems LTD July 2003 - October 2009
Digital Image Solutions September 2003 - July 2006
RMH Teleservices February 2001 - May 2002
Skills
Technical Support, Management, Networking, Team Management, Sales, Customer Service, B2B, Databases, Microsoft Office, Coaching, Cloud Computing, Telecommunications, Project Management, Product Management, Program Management, Solution Selling, Strategic Planning, Security, Vendor Management, Project Planning, Process Improvement, Change Management, Analysis, IT Management, Troubleshooting, IT Service Management, Cross-functional Team..., Training, Integration
Education
University of Texas at Brownsville 2010 — 2011
Masters, Business Administration, 3.5
University of Phoenix 2006 — 2009
Bachelor, Business Administration
University of Phoenix 2006 — 2009
Bachelor, Management Information Systems, General, 3.49
Bruni High School 1994 — 1998
Diploma, Valedictorian
Winter Haven Hospital March 2015 - Present
Winter Haven Hospital July 2012 - Present
Univeristy of South Florida November 2011 - Present
DACCO, Inc. February 2012 - July 2012
Winter Haven Hospital August 2011 - July 2012
Verizon Wireline/Alorica December 2008 - February 2012
Coca Cola Enterprises October 2006 - June 2008
Coca Cola Enterprises June 2003 - October 2006
Coca Cola Enterprises April 2002 - June 2003
RMH Teleservices February 2002 - July 2002
Skills
Customer Service, Customer Satisfaction, Psychology, PowerPoint, Word, Excel, Mental Health Counseling, Discharge Planning, Spanish, Access, Group Therapy, Group Presentations, Supervisory Skills, Large Group Facilitation, Psychotherapy, Psychological Assessment, Microsoft Word, Research, Leadership, Microsoft Excel, Sales, Stress Management, Mental Health, Self-esteem, Motivational..., Behavioral Health, CBT, Adolescents, Crisis Intervention, Interventions, Case Managment, Conflict Resolution, Family Therapy, Therapists, Counseling Psychology, Individual Counselling, Plannning, Treatment, Career Counseling, Program Development, Dual Diagnosis, Community Outreach, Chemical Dependency, Case Management, Workshop Facilitation
Education
Nova Southeastern University 2010 — 2012
Master of Science, Mental Health
University of South Florida 2003 — 2005
BA, Psychology
Whole Foods Market November 2013 - Present
Whole Foods Market April 2011 - Present
Harlingen Consolidated Independent School District October 2004 - April 2011
RMH Teleservices May 2001 - August 2001
Skills
Technical Support, Network Administration, Operating Systems, Windows, OS X, Social Media, Microsoft Office, Outlook, Windows 7
Education
University of Texas at Brownsville 2002 — 2004
Bachelor of Applied Arts and Sciences, Computer Systems Management, History, Government, Sociology
Texas State Technical College 2001 — 2002
Associates Degree, Computer Systems Management Technology
Atlantic Homestores Inc November 2006 - Present
Irving Oil Ltd 2005 - 2007
Kileel Developments Ltd 2004 - 2005
Purchasing Partners 1990 - 2004
RMH Teleservices 1996 - 2003
Skills
Strategic Planning, Merchandising, Inventory Management, Public Speaking, Vendor Management, Customer Satisfaction, Analysis, Training, Team Management
Education
Acadia University
SMU, Halifax, NS
BA, Political Science