Experience
JRG  January 2012 - Present
Cross Country Home Services   January 2006 - October 2008
Interactive Response Technologies  January 2004 - January 2006

Skills
Business Process, Customer Service, Quality Assurance, Strategic Planning, Team Leadership, Leadership, Management, Performance Management, Sales, Entrepreneurship, Team Building, Public Speaking, Project Management, Online Marketing, Business Development, Social Networking, Account Management, Online Advertising, Marketing Strategy, Event Management, Strategy, Marketing, Social Media Marketing, Start-ups, Insurance, Business Strategy, Marketing Communications, Public Relations

Education
Walden University
Master of Business Administration (MBA), Banking, Corporate, Finance, and Securities Law

Walden University   2008 — 2010
Bachelors, Communications / Marketing

Miami Dade College   2002 — 2004
Associates in Science, Music and Management

Experience
Cross Country Home Services   June 2015 - Present
Cross Country Home Services   May 2012 - June 2015
Sears Holdings Corporation  September 2009 - May 2012
Motorola  May 1995 - September 2009
Motorola  June 2005 - October 2007
Motorola  March 2003 - May 2005

Skills
Process Improvement, Strategy, Leadership, Six Sigma, Operations Management, Management, Forecasting, Customer Satisfaction, Cross-functional Team..., Vendor Management, Outsourcing, Program Management, Financial Reporting, Service Management, Project Planning, Managerial Finance, Telecommunications, Product Development, P&L Management, Customer Experience, Call Centers, Analysis, Business Process..., Executive Management, Business Strategy, Product Management, Business Planning, Team Building, Business Analysis, Vendor Relations, Cost Reduction, Spend Management, Inventory Management, Procurement, Project Portfolio..., Pricing, Strategic Planning, Competitive Analysis, Team Leadership, Business Development, Budgets, Marketing, Change Management, Contract Negotiation, Supply Chain, Customer Service, Training

Education
Florida International University
Masters, Finance

University of Maryland Baltimore County
Bachelors

Experience
Chattahoochee Technical College  January 2014 - Present
K-Source   May 2013 - Present
Fulfillment Strategies International   October 2012 - January 2013
Cross Country Home Services   April 2012 - August 2012
Tri-County Technical College  August 2011 - July 2012
U.S. Census Bureau   April 2010 - July 2010

Skills
Marketing, Team Leadership, Team Building, Social Networking, Data Analysis, Sales, Strategic Planning, Research, Budgets, Outlook, Employee Training, Social Media, Project Management, Human Resources, Recruiting

Education
Chattahoochee Technical College   2014 — 2015

Experience
Cross Country Home Services   February 2011 - June 2014
Cross Country Home Services   February 2011 - June 2014
Bethesda Hospital  March 2010 - February 2011
Bethesda Health  June 2009 - February 2011
Florida International University  September 2008 - April 2009
Vista BMW and Mini Dealership   May 2007 - August 2007

Skills
30- 50 wpm, Software Documentation, Data Entry, Human Resources, Time Management, Leadership, Training, Management, Microsoft Excel, Microsoft Word, Problem Solving, Microsoft Office

Education
Florida International University   2007 — 2009
Bachelor of Arts Degree, Liberal Studies

Broward College   2005 — 2007
Associates of Arts Degree, Marketing Management

Experience
ccsh   April 2006 - Present
Cross Country Home Services   April 2006 - Present
Waste Management  November 1999 - November 2004

Skills
Certificates in..., Customer Retention, Customer Satisfaction, Customer Service, CRM, Team Building, Training, Leadership, Call Centers, Microsoft Office

Education
Baruch College   1992 — 1996
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services, 2.9

Ardenne high school

Experience
South Motors Group  June 2015 - Present
A.M. Best Company   April 2012 - December 2014
Aetna  September 2009 - April 2012
Pan-American Life Insurance Group  March 2008 - June 2009
Todd Green International   January 2007 - March 2008
Aon Consulting  January 2006 - January 2007
AIG  September 2002 - January 2006
Cross Country Home Services   October 2001 - September 2002
Interpublic Group - KBA Marketing   May 1999 - April 2001
Assurant Solutions (Formerly American Bankers Insurance Group)   February 1993 - April 1999

Skills
Insurance, Sales Management, Health Insurance, Strategic Planning, Life Insurance, Marketing, Product Development, Team Building, Sales, Product Management, Risk Management, Brokers, Business Development, Reinsurance, Negotiation, Budgeting, Analysis, Compliance, International..., Executive Management, Business Planning, Employee Benefits, Budgets, Management, New Business Development, Underwriting, Business Strategy, Account Management, Leadership

Education
Barry University
MBA, Marketing

University of Miami
BBA, Finance

Experience
Cross Country Home Services   2014 - Present
Focus Holdings/MacNeill Group, Inc.   May 2013 - November 2013
OfficeTeam  2011 - 2013
2012 Food Network South Beach Wine and Food Festival   October 2011 - April 2012
2011 Food Network South Beach Wine and Food Festival   February 2011 - February 2011
Wyndham Vacation Ownership  August 2009 - April 2010
Wyndham Vacation Ownership  March 2007 - August 2009
Wyndham Vacation Ownership  August 2006 - March 2007
BWIA West Indies Airways  May 2004 - May 2006

Skills
Hospitality Management, Hospitality, Event Management, Staff Management, Office Administration, Office Etiquette..., Customer Service, Time & Attendance, Team Leadership, Coaching Staff, Hospitality Industry, Time Management, Management, Interviews, Human Resources, Data Entry, Training

Education
Nova Southeastern University   2013 — 2015
Master of Business Administration (MBA), Human Resources Management

Florida International University   2010 — 2012
Bachelors of Science, Hospitality Management, 3.95

Broward College   2007 — 2010
Associate in Arts, Hospitality Administration, 3.85

Experience
Cross Country Home Services   March 2013 - Present
Cross Country Home Services   November 2009 - Present
First Data Corporation  August 2007 - December 2009
e-metier, Inc.   August 2004 - August 2007

Skills
Talent Management, Talent Acquisition, Human Capital Management, Taleo, Kenexa, PeopleSoft, Abra, Sourcing, Executive Search, Vendor Management, Interviewing, Onboarding, Candidate Assessment, Candidate Generation, Talent Assessment, Sourcepoint, Resumix, Brassring, Interviews, Business Development, SourcePoint, Recruiting, Human Resources, Personnel Management, Leadership, Strategy, Employer Branding, Management, Succession Planning, Team Building, Process Improvement, Employee Benefits, College Recruiting, Performance Management, Applicant Tracking..., Start-ups, Training, Employee Relations, Contract Recruitment, HRIS, Sales, Organizational Design, Deferred Compensation, Screening Resumes, Technical Recruiting, Employee Training, Hiring, Benefits Administration, Workforce Planning, Employee Engagement

Education
Florida Atlantic University   1998 — 2004
BA, Communication

Experience
Gemaire Distributors  July 2010 - Present
Cross Country Home Services   2000 - 2008
Service America Enterprise, Inc.   June 1995 - April 1998

Skills
Account Management, Inventory Management, Key Account Management, Forecasting, Pricing, New Business Development, Management, P&L, Leadership, HVAC, Contract Negotiation, Customer Service

Education
Atlantic Technical Center   1981 — 1983
Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician

Experience
Barnes and Nobles  January 2015 - Present
Cross Country Home Services   November 2006 - May 2013
First Data Merchant Services  March 2006 - September 2006
Quality Specialist   August 2005 - March 2006
The Answer Group (TAG)   November 2003 - November 2004

Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Microsoft Powerpoint, SQL, QuickBooks, Windows, Windows Vista, Windows Mobile, PowerPoint, Outlook, Call Centers, Customer Service, Data Entry, Insurance, Customer Satisfaction, Customer Retention

Education
Florida Atlantic University   2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, Minor Business Law

Broward College   2003 — 2006
Associate of Arts (A.A.), Accounting

Experience
Haven Hospice  June 2015 - Present
Carbonxt   April 2014 - May 2015
Haven Hospice  July 2010 - April 2014
Martin Professional   May 2006 - July 2010
Cross Country Home Services   January 2001 - March 2009

Skills
Accounting, Accounts Payable, Auditing, Financial Reporting, GAAP, Internal Controls, Account Reconciliation, General Ledger, Microsoft Excel, Budgets, Fixed Assets, Accruals, Analysis, Finance, Forecasting, Microsoft Office

Education
Barry University
Bachelor's degree, Accounting

Saint Leo University
Master's degree, Accounting

Experience
Cross Country Home Services   November 2013 - Present
Nationwide Laboratory Services  October 2011 - September 2013
Pensacola Christian College  July 2007 - July 2011
Pensacola Christian College  June 2000 - June 2007

Skills
SQL, PL/SQL, RMAN, C#, Oracle, HTML, Oracle RAC, Linux, Databases, Database Design, .NET

Education
Oracle University   2010 — 2011
Oracle Certified Professionsal (OCP), Oracle Databases, Certified

Pensacola Christian College   1996 — 2000
Bachelor of Science (B.Sc.), Computer Science, Deans List

Experience
The City of Hallandale Beach   June 2015 - Present
PMI South Florida Chapter  January 2014 - Present
PMI South Florida Chapter  2014 - 2014
Cross Country Home Services   April 2013 - 2014
UPS Logistics Technologies  June 2008 - February 2013
Liberty Travel  May 2006 - April 2008
Jacmel Jewelry, INC.   November 1998 - May 2006

Skills
Troubleshooting, Systems Analysis, Strategic Planning, Scheduling, Databases, Database Design, Patch Management, Disaster Recovery, Oracle Portal, Oracle E-Business Suite, SQL, Oracle Applications, HP-UX, Perl, RMAN, Linux, Solaris, Oracle Enterprise..., Oracle RAC, Oracle Application..., Performance Tuning, System Administration, Database Administration, Windows, Grid Control, OID, Oracle Financials, PL/SQL, Oracle SQL, Oracle Release 12..., Oracle SQL Developer, SDLC, Oracle, Requirements Analysis, Business Intelligence

Education
Columbia University in the City of New York   1995 — 1997
Technical, Computer

Experience
ADT  August 2015 - Present
FPL Energy Services  September 2014 - August 2015
FPL Energy Services  August 2009 - September 2014
AccuData Integrated Marketing  February 2009 - August 2009
Cross Country Home Services   January 2007 - February 2009
Cross Country Home Services   February 2004 - January 2007
Nixon  May 2002 - February 2004
N.E.W. Customer Service Companies, Inc   December 1998 - May 2002
N.E.W. Customer Service Companies, Inc   October 1997 - December 1998
Various organizations  January 1989 - May 1997

Skills
Cross-functional Team..., Strategy, Product Management, Business Development, Product Marketing, Direct Marketing, Analytics, Business Planning, Contract Negotiation, Leadership, Management, Product Development, Team Building, Customer Retention, Segmentation, Business Acumen, Integrated Marketing, Lead Generation, New Business Development, Account Management, Process Improvement, Business Strategy, Strategic Partnerships, Business Process..., Client Services, Product Launch, Financial Services, Marketing Strategy, Database Marketing, Six Sigma, Big Data, Financial Modeling, Vendor Management, Predictive Analytics, CRM, Strategic Planning

Education
Nova Southeastern University - Huizenga School of Business
Bachelor of Science (BS)

Nextera University
Certified Six Sigma DMAIC Green Belt

George Mason University   1981 — 1986

Experience
DaVita  December 2011 - Present
Rewards Network  May 2008 - November 2011
Cross Country Home Services   July 2005 - May 2008
UnitedHealth Group  July 2003 - February 2005
Applied Card Systems  October 1998 - August 2001

Skills
Employee Benefits, Strategy, Management, Customer Service, Team Building, Customer Satisfaction, Sales, Salesforce.com, Human Resources, Microsoft Office, Time Management, Accounting, Account Management, Interviews, Call Center, Payroll, Leadership, Process Improvement, Call Centers

Education
Temple University   1991 — 1992
Architecture

Community College of Philadelphia   1990 — 1992
AA Architecture, transfer

Experience
Office Depot  April 2015 - Present
Norwegian Cruise Line  September 2014 - January 2015
Innovent Solutions  January 2014 - August 2014
Open English  August 2013 - January 2014
Carnival Cruise Lines  January 2013 - August 2013
Cross Country Home Services   July 2012 - January 2013
Kaplan University  May 2006 - May 2010
International Institute of Business Analysts (IIBA)   May 2006 - January 2010
American Express  August 2002 - October 2004
American Express  August 2002 - April 2004

Skills
Higher Education, PL/SQL, Agile Methodologies, Business Analysis, MS Project, Microsoft SQL Server, Scrum, SQL, Software Development, Project Management, Visio, SharePoint, User Acceptance Testing, Databases, Software Documentation, Business Requirements, JavaScript, .NET, E-Learning, Web Applications, Access, Microsoft Office, Data Modeling, ASP.NET, Microsoft Excel, T-SQL, Waterfall, PowerPoint, Microsoft Word, Requirements Gathering, Project Planning, SDLC, Sitecore, IT Strategy, Enterprise Architecture, PMO, Quality Assurance, Analysis, Systems Analysis, Cross-functional Team..., Requirements Analysis, Change Management, C#, Zuora, Salesforce.com..., CRM, UML, Technical Design, Automation, Functional Requirements

Education
Florida International University   1994 — 1998
Bachelor of Science, Management Information Systems

Florida International University   1994 — 1998
Bachelor's degree, Management Information Systems, General

kaplan university

Experience
Bayview Asset Management, LLC  October 2015 - Present
Pristine Pressure Washing   May 2009 - Present
VP Realty Group Inc.   November 2013 - Present
Cross Country Home Services   July 2013 - October 2015
Correct Craft  April 2013 - June 2013
HTH Worldwide  October 2008 - April 2013
HTH Worldwide  February 2009 - June 2009
HTH Worldwide  September 2008 - February 2009
Aegon Group   January 2008 - September 2008

Skills
Technical Support, Blackberry Enterprise..., Remote Desktop, VoIP, Norton Ghost, Remote User Support, Spiceworks, SEO, HTML, OS X, Terminal Services, WSUS, A+ Certified, Windows Server 2003 &..., Microsoft Office Suite..., Active Directory 2003 &..., Domain Controllers, Microsoft Exchange 2003..., Symantec Backup Exec..., Symantec Endpoint..., HP ProCurve Switch, Real VNC, DameWare 9, Webex (Citrix), Windows 95, 98, 2000,..., Mac OS X Lion, Mac iOS 5 & 6, Mandriva Linux, MaaS360, VMware Workstation 8, VMware vSphere 5.1, McAfee Gateway &..., Data Recovery, VMware Fusion, JIRA, Active Directory, Citrix, Computer Hardware, Domain Controller, Customer Service, Microsoft Exchange, Networking, RealVNC, Troubleshooting, Servers

Education
CompTia A+ Certificate   2011 — 2011

Liberty University   2005 — 2009
Bachelor of Science, Computer Management Information Systems

Experience
Perry Ellis International  August 2008 - Present
World Fuel Services  May 2006 - July 2008
Cross Country Home Services   January 2000 - April 2006
AutoNation  February 1999 - December 1999

Skills
Oracle E-Business Suite, OA Framework, BI Publisher, Web Services, Oracle PL/SQL..., Oracle Reports, Oracle HR, J2EE Application..., Oracle Approvals..., Oracle Workflow Builder, PL/SQL, XML Publisher, Business Process, Oracle Applications

Education
Pontificia Universidad Católica Madre y Maestra   1987 — 1992
Bachelor of Applied Science (B.A.Sc.), Computer Science

Experience
Acupuncture Advantage   June 2011 - Present
Acupuncture Advantage   June 2011 - Present
Cross Country Home Services   2000 - 2004
Cendant  1990 - 2000
CENDANT MARKETING SERVICES INC.   1990 - 2000

Skills
Acupuncture, Wellness, Alternative Medicine, Health, Infertility, Pain Management, Holistic Health, Pain, Energy Healing, Nutrition, Nutritional Counseling, Headaches, Healing, Meditation, Reiki, Stress Management, Yoga, Healthcare, Stress, Treatment, Chinese Herbal Medicine, Traditional Chinese..., Fertility, Allergy, Herbal, Homeopathy

Education
Eastern Connecticut State University
BS

New England School of Acupuncture
MAOM, Acupuncture & Chinese Herbal Medicine

Simsbury High School

Western Connecticut State University
MBA

Experience
Cross Country Home Services   June 2014 - Present
Sweet and Twisted Party Bar   November 2013 - Present
AeroTurbine, Inc.   November 2012 - June 2014
Emory University The Task Force for Global Health   May 2011 - October 2012
Streamlite  October 2010 - April 2011
American Heart Association  January 2008 - June 2010
The Talmadge Group  September 2007 - February 2008
American Heart Association  July 2007 - January 2008
American Heart Association  February 2007 - January 2008
Office Depot  July 2006 - December 2006

Skills
Interviewing, Payroll, Benefits, Teamwork, Mentoring, Employee Relations, Analytical Skills, Employee Benefits, Interviews, HRIS, Employee Engagement, Employee Training, Human Resources, PeopleSoft, Personnel Management, Recruiting, New Hire Orientations, Leadership, Customer Service, FMLA, Temporary Placement, Policy, Training, Management, Time Management, ADP Payroll, Job Descriptions, Benefits Administration, Program Management, Onboarding, Performance Management, Talent Acquisition

Education
Florida Gulf Coast University   2002 — 2006
BS, Business Management

Experience
Cross Country Home Services   April 2015 - Present
SimplexGrinnell  October 2012 - December 2014
SimplexGrinnell  April 2004 - September 2012
DHL  April 2003 - April 2004
Spherion  June 1999 - April 2003

Skills
Strategy, Forecasting, Budgets, Process Improvement, Strategic Planning, Financial Analysis, Management, Team Building, Microsoft Excel, Project Management, Leadership, Financial Reporting, Sarbanes-Oxley Act, Accounting, Analysis, Project Planning, Customer Service, Change Management, Pricing

Education
Florida Atlantic University
MBA, International Business

Florida International University
Bachelor of Science (B.S.), Accounting

Experience
Global Response  July 2012 - Present
Sears, Roebuck and Co.   October 2012 - May 2013
Cross Country Home Services   May 2011 - June 2012
Interactive Response Technologies, (IRT)   September 2010 - February 2011
Top Dog Travel   June 2010 - July 2010
Caribbean Cruise Lines  March 2008 - July 2010

Skills
Management, Complaint Management, Customer Satisfaction, Administrative..., Customer Service, Team Leadership, Microsoft Office, Customer Relations, Customer Retention, Customer Experience, Order Fulfillment, Data Entry, Project Management, Team Building, Microsoft Excel, Microsoft Word, Employee Training, Credit Cards, Email, Customer Support, Sales Operations, Sales, Problem Solving, Retail, Retail Sales

Education
Broward College   2006 — 2008
Business Administration and Management, General

Coral Springs High School   2002 — 2006

Experience
Cross Country Home Services   2014 - Present
Cablevision  February 2014 - November 2014
Garlock Sealing technologies  August 2013 - January 2014
KeyBank  May 2012 - July 2013
Aetna  January 2011 - April 2012

Skills
SQL, Microsoft Office, PL/SQL, Windows, Microsoft Word, Java, PowerPoint, Oracle Applications, JavaScript, Business Analysis, Sales Management, Requirements Analysis, Oracle E-Business Suite, SDLC, SOA, Testing, Oracle HR, Oracle, XML

Education
Jawaharlal Nehru Technological University   2003 — 2007
Bachelor's degree, Electrical and Electronics Engineering, 65%

Sri chaitanya Juniour college   2001 — 2003
Mathematics, Physics, Chemistry, Mathematics

Experience
Alorica  May 2015 - Present
Convergys  July 2013 - May 2015
Cross Country Home Services   January 2013 - June 2013
Orlando Sentinel  February 2010 - August 2012
Influent  January 2010 - February 2010
TMS Health  September 2008 - October 2009
Influent  October 2006 - September 2008
Americall Group, Inc.   September 2004 - January 2007
Teleperformance  2004 - 2006
RMH/NCO   2002 - 2003

Skills
Call Center, BPO, Telemarketing, Workforce Management, Customer Experience, Customer Satisfaction, Customer Retention, Operations Management, Inbound Marketing, Vendor Management, Call Center Development, Process Improvement, Account Management, Management, Training, Coaching, Call Centers, Change Management, Program Management, Customer Service, CRM, Telecommunications, Time Management, Outsourcing, Leadership, Performance Management, Project Management, Business Development, Business Process..., Cross-functional Team..., Team Building, Team Leadership, Team Management, Employee Training, Lead Generation, Recruiting, Strategy, Sales Management, Quality Assurance, Sales Operations

Education
Bellevue University   2014 — 2018

Bellevue University

Experience
Cross Country Home Services   July 2014 - Present
Pharmaceutical Associates, Inc.   January 2012 - July 2014
Dollar General Corporation  April 2006 - January 2012
Orlando Regional Healthcare  February 2004 - February 2006
Orlando Regional Healthcare  June 2002 - February 2004
Orlando Regional Healthcare  July 1999 - June 2002

Skills
Succession Planning, Employee Relations, HRIS, Talent Acquisition, New Hire Orientations, Talent Management, Labor Relations, Performance Management, Benefits Administration, College Recruiting, Human Resources, Recruiting, Workforce Planning, Deferred Compensation, Employee Benefits, Onboarding, Employment Law, Leadership Development, Temporary Placement, FMLA, Applicant Tracking..., HR Policies, Employee Engagement, Personnel Management, Hiring, Taleo, Union Avoidance, Management, Training, Interviews, Leadership, Team Building, Employee Training, Organizational..., Process Improvement, Coaching

Education
American Public University   2012 — 2014
Bachelor's degree, Business Administration and Management, General

Limestone College   2009 — 2013
Business Administration & Human Resource Management, Human Resources

Fletcher Senior High   1980 — 1983

Experience
The Crexent Business Centers  March 2006 - Present
Cross Country Home Services   March 2005 - March 2006
Claire's Accessories  August 1998 - February 2005

Skills
Executive Suites, Virtual Office, Real Estate, Sales, Team Building, Selling, Customer Service, Property Management, Marketing, Event Planning, Serviced Office, Entrepreneurship, Event Management, Video Conferencing, Facilities Management, Microsoft Office, Office Management, Multi Tasking, Customer Retention, Digital Photography, Leases, Time Management

Education
Florida Atlantic University   2003 — 2007
Bachelor of Applied Science (B.A.Sc.), Secondary Education

Broward Community College   2000 — 2003
Associate of Arts (A.A.), English/Language Arts Teacher Education

Experience
Convergys  May 2014 - Present
Rira Irish Pub  April 2014 - May 2014
Nutra Manufacturing  January 2014 - March 2014
Cross Country Home Services   April 2013 - December 2013
Anderson University (SC)   August 2008 - March 2013
CVS Caremark Corporation  February 2011 - May 2012
Fuddruckers  November 2007 - February 2011

Skills
Event Planning, Microsoft Excel, Research, Higher Education, Social Networking, Time Management, Outlook, Team Building, Customer Service, Leadership, Teaching, Music

Education
Anderson University (SC)   2008 — 2012
Bachelor of Music, Music Performance, General

Experience
General Motors  September 2015 - Present
Cross Country Home Services   November 2014 - Present
TracFone Wireless  September 2013 - Present
Decker’s Outdoor Corporation  January 2012 - May 2012
Integra Life Sciences,  November 2010 - May 2011
AB Sciex  February 2010 - October 2010
Cisco  March 2009 - January 2010
Fujitsu Network Communications  June 2008 - February 2009
Beckman Laboratories   November 2007 - May 2008
Office Depot  April 2007 - October 2007

Skills
Oracle E-Business Suite, Oracle SOA Suite, Oracle Financials, Core Java, XML Publisher, Oracle Reports, Oracle Developer 2000, Oracle SQL, Workflow, OA Framework, SQL, Oracle, Oracle Applications, PMP, Solution Architecture, Data Migration, Integration, Pre-sales, Software Project...

Education
Doctor Babasaheb Ambedkar Marathwada University   1999 — 2001
MASTERS, Computer Science

Acharya Nagarjuna University   1996 — 1999
Graduate, Computer Science

Sri Venkateswara Bala Kuteer   1982 — 1994
X, X

Experience
Cross country home services   May 2015 - Present
Benchmark Brands  July 2005 - February 2015
Aero Nova   May 2003 - June 2004
United States Air Force  October 1980 - February 2003

Skills
Customer Service, Apparel, Management, Microsoft Excel, Microsoft Office, Team Building, Call Centers, Customer Satisfaction, Team Leadership, Process Improvement

Education
Frostburg State University   1978 — 1979

Experience
Philly.com  December 2012 - Present
A Prom To Remember   November 2011 - Present
Cross Country Home Services   2011 - 2012
Republic Services Inc  2008 - 2011
Republic Services Inc  2006 - 2011
Office Depot  2005 - 2006
Office Depot  2004 - 2005
CSC  2004 - 2004
Independent Contractor  2002 - 2004
Sapient  1999 - 2002

Skills
PMP, JIRA, Visio, MS Project, SharePoint, Agile Methodologies, Microsoft SQL Server, Crystal Reports, RAD, Information Architecture, Certified Project..., Software Development..., Training, Software, UML, Documentum, Rational XDE, Requirements Analysis, SDLC, Integration

Education
Carnegie Mellon University   1993 — 1997
Bachelor of Science

Bishop Eustace Prep   1989 — 1993

Moorestown Friends   1985 — 1989

Experience
iYOUSE Inc   April 2014 - Present
Trimble Public Safety Inc.   August 2012 - April 2014
Cross Country Home Services   August 2011 - February 2012
Metropolis Technologies, Inc   February 2011 - August 2011
Nova Southeastern University  September 2004 - August 2009
Broward County Public Schools  September 2001 - June 2003

Skills
MS Project, Microsoft Office, Salesforce.com, Windows, Microsoft SQL Server, Software Development, Windows Server, XML, JavaScript, SQL, IIS, Active Directory, VMware, Java, SharePoint, CSS, HTML, Visual Studio, Linux, Tenrox

Education
Nova Southeastern University   2003 — 2010
BS, Computer Informations System

Experience
NPS6Sigma Fusion Consulting   January 2014 - Present
Cross Country Home Services   February 2011 - September 2013
CIGNA  January 2007 - November 2010
CIGNA Dental  December 2004 - December 2006
CIGNA Dental  December 1997 - December 2004
Olsten Staffing Services  April 1996 - December 1997
PRC, LLC  November 1994 - April 1996
SKynet Worldwide Express  January 1994 - November 1994
American Express, TRS  July 1984 - December 1993
American Express, Latin American Division   1990 - 1993

Skills
Process Improvement, Quality Assurance, Quality Management, Net Promoter Score, Six Sigma, Operations Management, Continuous Improvement, Change Management, Call Center, Business Process..., Cross-functional Team..., Customer Satisfaction, Program Management, Team Building, Strategic Planning, Process Engineering, Customer Experience, Analytics, Team Leadership, Customer Service, Customer Retention, Strategy Execution, Call Centers, CRM, Project Management, Vendor Management, Insurance, Employee Benefits, Leadership, Business Analysis, Sales, Account Management, Outsourcing, Business Development, Coaching, Performance Management, Budgets, Analysis, Training, Management, Integration, Business Process, Forecasting, Start-ups, Data Analysis, Human Resources, Project Planning, Employee Engagement, Marketing, Sales Operations

Education
Broward Community College   1981 — 1983
Associate of Arts (A.A.)

University of West Florida   1983 — 1984

Experience
NextEra Energy Resources  September 2014 - Present
NextEra Energy Resources  June 2011 - September 2014
Proformative  October 2010 - May 2013
INTECH Investment Management LLC (a Janus Capital Group Company)   July 2004 - June 2011
Cross Country Home Services   February 2004 - June 2004
Ocwen Financial Corporation  August 2002 - February 2004
Ocwen Financial Corporation  August 2001 - August 2002

Skills
Budgeting, Strategic Planning, Business Process..., Data Modeling, Accounting, Valuation, Financial Analysis, Financial Reporting, Forecasting, Process Improvement, Excel, Financial Modeling, Cognos, Business Objects

Education
Isenberg School of Management, UMass Amherst   2009 — 2012
MBA, Business Administration

Baker College Business and Corporate Services   2006 — 2009
BA, Accounting

University of Central Florida - College of Business Administration   1997 — 2000
BA, Finance

University of Massachusetts, Amherst   1996 — 1997
n/a, Economics

Wayne Hills High School   1992 — 1996

Experience
WHS New Life   April 2014 - Present
Vysion Technology Solutions   August 2013 - Present
CLEAResult  March 2009 - September 2012
Cross Country Home Services   September 2006 - March 2009
Allied Utility Network   1999 - 2006
A&C Enercom  1988 - 1999
Enercom   1984 - 1989
Equifax  1981 - 1984
Borgo Sisters School   1974 - 1979

Skills
Business Development, Product Development, Training, Energy Efficiency, Energy Management, Energy, Renewable Energy, Program Management, Strategic Planning, Energy Audits, Energy Conservation, Project Management, Team Building, Business Strategy, Budgets, Process Improvement, Marketing Strategy, New Business Development, CRM, Operations Management, Start-ups, Strategy, Project Planning, Leadership, Wine, Wine Tasting, Energy Policy, Management, Contract Management, Natural Gas, Sustainable Energy, Marketing, Alternative Energy, Manufacturing, Sustainability

Education
Franklin University   1997 — 1999
B.S. Finance & Marketing, Marketing Finance

Experience
Cross Country Home Services   April 2011 - Present
Teleperformance: Americall Group Inc. / Marcom   November 2000 - January 2011
Mutual Funds Magazine, Time Inc., Inst. For Econometric Research   July 1989 - November 2000
Windsor Total Video   1983 - 1988

Skills
Vendor Management, Account Management, Leadership, Program Management, Operations Management, Process Improvement, Performance Management, Management, Customer Satisfaction, Call Center, Customer Experience, Inbound Marketing, Team Building, Insurance, Call Center Development, Customer Retention, Coaching, Financial Services, Direct Marketing, Training, Workforce Management, Lead Generation, Sales Management, Publishing, Call Centers, BPO, Outsourcing, CRM, Business Process..., Strategy, P&L Management, Cross-functional Team..., Analytics, Team Leadership, Business Development, Software Documentation, Team Management, Avaya, Client Services, Database Marketing, Telemarketing, Multi-channel Marketing, Salesforce.com, Telecommunications, SaaS, Recruiting, Employee Benefits, Business Analysis, Networking, Customer Engagement

Education
Barry University   2005 — 2006
Master of Science (M.S.), Special Education and Teaching

City University of New York-Queens College   1979 — 1983
Bachelor of Arts (B.A.), Communication and Media Studies

Experience
IBM  June 2013 - Present
Cross Country Home Services   December 2011 - June 2013
Ingersoll Rand Security Technologies  February 2011 - December 2011
Amway  July 2010 - January 2011
SonoSite  August 2009 - July 2010
Herbalife  June 2008 - July 2009
COMEX PAINTS   July 2007 - May 2008
AFL  July 2007 - July 2007
VMSI  May 2006 - December 2006
Fujitsu Consulting  November 2005 - May 2006

Skills
Manufacturing, Telecommunications, Retail, Government, POS, Oracle E-Business Suite, Oracle Applications, ERP, Order Management, Business Intelligence, Business Analysis, Oracle, Business Process, Solution Architecture, Software Documentation, CRM, Process Improvement, SDLC, Project Management, Agile Methodologies, Testing, Analysis

Education
Institute of Cost and Works Accountants of India - ICWAI   1994 — 1997
Intermediate

Osmania University-Badruka College of Commerce and Arts   1994 — 1997
Bachelors

BVBPS

BVBPS

Experience
Sunbelt Rentals  June 2015 - Present
Sunbelt Rentals  July 2014 - July 2015
Sunbelt Rentals  April 2013 - July 2014
7-Eleven  August 2012 - March 2013
UltraPet   September 2010 - October 2012
Cross Country Home Services   April 2010 - September 2010
U.S. Census Bureau -- Census Coverage Management   March 2010 - May 2010

Skills
Customer Service, Invoicing, Account Reconciliation, Accounts Receivable, Microsoft Office, Peachtree, Office Administration, PowerPoint, Budgets, QuickBooks, Public Speaking, Social Media, MS Excel Pivot Tables, Employee Training, Facebook, Website Management, Twitter, Proofreading, Logistics, Sales Order Processing, Database Administration

Education
Keller Graduate School of Management of DeVry University   2010 — 2012
Masters, Accounting and Financial Management

University of Washington   2004 — 2008
Bachelor of Arts, Economics, Sociology

Experience
Cross Country Home Services   February 2012 - Present
Automotive Management Services, Inc   May 2005 - February 2012
American International Group (AIG)   August 2003 - May 2005
First Floridian Insurance Company   April 1999 - August 2003
Herzfeld & Rubin, P.A.   October 1997 - April 1999

Skills
Litigation, Claims, Defense, Commercial Litigation, Employment Law, Arbitration, Personal Injury, Legal Research, Mediation, Liability, Product Liability, Litigation Management, Construction Law, Corporate Governance, Civil Litigation, Legal Issues, Claim, Risk Management

Education
Nova Southeastern University—Shepard Broad Law Center
JD

Florida Bar

United States District Court, Southern District of Florida

District of Columbia Bar

Franklin & Marshall College   1987 — 1991
BA, English

Experience
BankUnited  January 2014 - Present
BankUnited  January 2013 - January 2014
BankUnited  September 2012 - January 2013
Liberty Power  June 2011 - August 2012
Self  January 2011 - August 2012
Cross Country Home Services   July 1999 - May 2011
NCCI Holdings, Inc  November 1997 - July 1999
Prudential health Care  March 1997 - November 1997
NCCI Holdings, Inc  December 1994 - March 1997
Computer Horizons  August 1994 - November 1994

Skills
Business Intelligence, Data Warehousing, SDLC, Data Modeling, Oracle, Databases, Systems Analysis, PL/SQL, Database Design, End User Training, OBIEE, Analysis, Software Documentation, Software Development, Relational Databases, Agile Methodologies, Data Integration, Dimensional Modeling, Unix, Workshop Facilitation, CRM, Management, SSRS, Data Reconciliation, Hyperion Reports, AtTask Project...

Education
Florida Atlantic University   1996 — 1999
Master in Business Administration

Universidad Simón Bolívar   1981 — 1987
Bachelor of Science

Experience
Citrix  May 2014 - Present
Epitome Enterprises, Inc.   December 2013 - Present
JM Family Enterprises, Inc.   August 2013 - May 2014
Florida Department of Transportation  August 2011 - August 2013
Office Depot  June 2010 - July 2011
Assurant Solutions  December 2009 - June 2010
Liberty Power  January 2009 - November 2009
Cross Country Home Services   March 2008 - January 2009
Education Connection  2009 - 2009
Broadspire  May 2005 - March 2008

Skills
SharePoint, Requirements Analysis, Software Documentation, Program Management, Management, Business Analysis, Integration, Vendor Management, CRM, Business Intelligence, Requirements Gathering, Change Management, Project Management, Operations Management, Analysis, Testing, Quality Assurance, Databases, SQL, Process Improvement, Troubleshooting, Systems Analysis, Call Centers, Business Process, Oracle, User Acceptance Testing, Disaster Recovery, Six Sigma Yellow Belt, Interpersonal Skill, Telelogic DOORS, Six Sigma

Education
IASSC
Certified Six Sigma Yellow Belt

Keller Graduate School   2012 — 2017
M.I.S. Certificate, Information Systems

University of Phoenix   2012 — 2017
M.M.I., Organizational Management

Broward College   2014 — 2014
24 PDU, Fundamentals of Supervision and Management

Broward College   2014 — 2014
24 PDU, Six Sigma Total Quality Applications

Nova Southeastern University   1993 — 1997
B.S., Psychology, Communications

Boyd H. Anderson High School   1989 — 1993
Diploma, International Baccalaureate

Experience
Cross Country Home Services   August 2008 - Present
First Data  2000 - July 2008
Grove Worldwide  1997 - 1999
Grove Europe Ltd   1996 - 1999

Skills
Onboarding, Talent Management, Deferred Compensation, Employee Relations, Talent Acquisition, Performance Management, Succession Planning, HRIS, Organizational..., Human Resources, HR Policies, Leadership Development, Employee Benefits, Workforce Planning, Benefits Administration, Recruiting, Employee Engagement, Labor Relations, Team Building, Employment Law, Change Management, PeopleSoft, New Hire Orientations, Training, Leadership, Process Improvement, Coaching, Organizational Design, Hiring, FMLA, College Recruiting, Employee Training, Personnel Management

Education
Clemson University   1992 — 1994
Master's degree, Human Resources Development

Clemson University   1988 — 1992
Bachelor's degree, Business Administration and Management, General

Experience
American Express  June 2015 - Present
Cross Country Home Services   July 2012 - Present
Truven Health (Formerly Thomson Reuters Healthcare)   December 1999 - July 2012
Thomson Medstat (The Medstat Group)   October 1994 - December 1999

Skills
Microsoft SQL Server, Subversion, Visual Studio, Unix, Databases, JavaScript, SQL, Eclipse, Web Applications, XML

Education
Nova Southeastern University   2004 — 2008
MS, Computer Information Systems

Penn State University   1984 — 1988
B.S., Mathematics

Experience
Benihana  August 2014 - Present
IBM  November 2013 - August 2014
Citrix  November 2012 - November 2013
GENERAL CABLES / PDIC   January 2012 - July 2012
C3/CustomerContactChannels, Inc.   August 2011 - December 2011
Cross Country Home Services   May 2011 - August 2011
Online Vacation Center  March 2010 - January 2011
Southeast Frozen Foods  March 2009 - March 2010
Dream Destinations Travel   July 2002 - February 2009
Gogo.com   April 2000 - June 2002

Skills
Active Directory, VMware, Disaster Recovery, Cisco Technologies, Avaya, Data Center, Switches, Networking, Firewalls, Servers, Routing, LAN-WAN, Routers, VPN, MPLS, Citrix, IT Operations, Security, Telecommunications, Troubleshooting, Unix, Linux, Technical Support, Load Balancing

Education
Boston University   1993 — 1995
Management Information Systems

University of Colorado at Boulder
Computer Science

Experience
Cross Country Home Services   September 2007 - December 2009
CHS Electronics  1997 - 2000

Skills
Strategic Financial..., Financial Modeling, Financial Reporting, Financial Analysis, Managerial Finance, Cash Management, Forecasting, Cash Flow, Account Reconciliation, Consolidation, Financial Planning

Education
Barry University   1991 — 1993
MBA, Finance

Florida International University
BA, Finance and International Business

Experience
Cross Country Home Services   August 2011 - Present
PRC  October 2002 - July 2011
PRC  1998 - 2002
PRC  1995 - 1998
Rent A Center  August 1994 - October 1995
Meldisco  1990 - 1993

Skills
Call Center, Modular Messaging, VoIP, Avaya, ACD, Avaya PBX, CTI, Telecommunications, CMS, Vendor Relations, AES, Telephony, PBX, Call Routing, Vendor Management, Call Recording, Contact Centers, Disaster Recovery, Workforce Management, Routing, IVR, Call Logging, System Administration, Unified Communications, Voice Mail, Microsoft Exchange, Active Directory, Troubleshooting, Call Centers, Help Desk Support, System Deployment, Software Installation, Cabling, Enterprise Software, LAN-WAN, Infrastructure, Service Delivery, Inbound Marketing, IT Management, Avaya Technologies

Education
Florida Memorial College   1988 — 1991
B.S., Business Administration

South Broward   1982 — 1986

Experience
Velcro USA Inc.  August 2006 - Present
TracFone Wireless  April 2006 - August 2006
World Fuel Services  October 2005 - March 2006
Cross Country Home Services   January 2000 - August 2005
Micros Systems  May 1999 - December 1999
Ayushakti Ayurveda   January 1998 - May 1999

Skills
Oracle E-Business Suite, Manufacturing, Requirements Analysis, ERP, Oracle Applications, Project Management, Hospitality, Process Improvement, Telecommunications, SDLC, Management, CRM, Oracle, Cross-functional Team..., Business Process, Enterprise Architecture

Education
Massachusetts Institute of Technology   2011 — 2011
Understanding and Solving Complex Business Problems, Business Administration and Management, General

Suffolk University   2009 — 2011
Executive MBA

Colorado State University   2003 — 2004
Project Management

University of Mumbai   1988 — 1991
Associate's degree, Computer Engineering

Experience
Rural/Metro Corporation  2014 - Present
Bank of America  2013 - 2013
Cross Country Home Services   2013 - 2013
DIRECTV  2012 - 2013
Staples  2009 - 2012
QCI  2009 - 2009
Kaiser Permanente  2008 - 2009
Western Union  2006 - 2008
Equitec  2005 - 2006
American Express  2004 - 2005

Skills
SDLC, Data Warehousing, ETL, SSIS, Business Requirements, Business Analysis, Requirements Gathering, Business Intelligence, Visio, Data Integration, SAS, Unix, SQL, Pentaho, Apache, TSO, JCL, T-SQL, SAS programming, Data Modeling, Reports, Programming, Stored Procedures, Teradata, DB2, SharePoint, Requirements Analysis, Perl, Disaster Recovery, Databases, Linux, COBOL, Microstrategy, VBScript, Microsoft SQL Server, Shell Scripting, MySQL, Data Analysis, Enterprise Architecture, Oracle, Crystal Reports, Analytics, JavaScript, Access, SOA, Scrum, Agile Methodologies, Visual Basic, Software Documentation, ASP

Education
Metropolitan State University of Denver   1988 — 1992

Green Mountain High School   1978 — 1982

Experience
RCCL  May 2011 - Present
Cross Country Home Services   2005 - 2011
IFX Networks  2000 - 2003
EDS  1998 - 2000

Skills
Business Process..., Process Improvement, Project Management, Business Analysis, SDLC, Vendor Management, Team Building, SharePoint, Visio, Integration, PMP, Cross-functional Team..., Program Management, Change Management, Disaster Recovery, Management, Business Intelligence

Education
Florida Atlantic University

Experience
Cross Country Home Services   2015 - Present
Sharp Electronics Corporation  1991 - 2014
NAVCO  July 1989 - September 1991
United States Navy  July 1983 - July 1989

Skills
Account Management, Reliability Engineering, Product Management, Consumer Electronics, Product Launch, Product Development, Program Management, Business Development, Leadership, Strategic Partnerships, Competitive Analysis, Process Improvement, Vendor Management, New Business Development, Strategic Planning, Operations Management, Team Building, Team Leadership, Management Consulting, Project Management, Strategy, P&L Management, Management, Marketing Strategy, Key Account Management, Sales Operations, CRM, Call Centers, Marketing Management, Sales, Channel Partners, Business Planning, Sales Process, Customer Satisfaction, Executive Management, Contract Negotiation, Income Statement, Go-to-market Strategy, Customer Experience, Retail, SaaS, Major Accounts, Warranty, Employee Management, Photoshop, Digital Photography, B2B, Cross-functional Team..., Budgets, Direct Sales

Education
University of Phoenix   2013 — 2015
Bachelors of Science - Management, (Strategic Human Resource Management / Organizational Development), 4.0

Lewis University
Business Management, Organizational Behavior, 4.0

Joliet Junior College   2003 — 2006
Associates of Science - Computer Science, Management Information Systems, 4.0

Joliet Junior College   2012 — 2013
Professional Photographer Certification Program, (Photography, Lighting, Digital Art)

Experience
Cross Country Home Services   September 2000 - April 2009

Skills
Financial Reporting, Accounting, Financial Analysis, Budgeting, Compliance, Risk, Forecasting, Strategic Planning, Risk Management, Insurance, Business Planning, Process Improvement, Analysis, GAAP, Financial Management, Cash Flow, Financial Planning, P&L Management, Financial Accounting, Cash Management, Financial Modeling, Mergers, Team Building, Audit, Pricing, Contract Negotiation, General Ledger, Problem Solving, Accounts Receivable, Balance, Corporate Finance, Accounts Payable, Mentoring, Documentation, Due Diligence, Reconciliation, Executive Management, Performance Management, Enterprise Risk..., Data Analysis, Internal Audit, Variance Analysis, Financial Control, Board Presentations, Financial Systems..., Cash Flow Forecasting, Account Reconciliation, Consolidation, Cash Flow Management, US GAAP

Education
Roosevelt University   1974 — 1976
Master of Science (M.S.), Accounting

Illinois State University   1967 — 1972
Bachelor of Science (B.S.), Business Administration and Management, General

Experience
Toshiba America Medical Systems  January 2015 - Present
BIC Graphic USA  May 2014 - January 2015
Granite Services (Owned by GE)   March 2011 - May 2014
Cross Country Home Services   October 2010 - February 2011
Hosted Solutions  June 2010 - October 2010
Oracle  April 2009 - May 2010
Oracle  October 2007 - April 2009
Oracle  October 2001 - October 2007
Walmart.com  June 2004 - June 2005
Motorola  January 2000 - July 2001

Skills
Oracle RAC, Performance Tuning, Databases, Software Installation, Linux, Oracle E-Business Suite, RMAN, Grid Control, SQL

Education
University of Florida   1998 — 1999
MS, Computer Information Science and Engineering

University of Florida   1996 — 1999
MS, Electrical and Computer Engineering

PSG College of Technology   1986 — 1990
BE, Electrical and Electronic Engineering

Experience
Cross Country Home Services   June 2015 - Present
Deloitte Consulting  May 2013 - June 2015
Sonoco  September 2011 - April 2013
Beckman Coulter  July 2010 - September 2011
Masco BCG  January 2009 - June 2010
Hewlett-Packard  April 2007 - January 2008
GEHC  March 2004 - March 2007

Skills
Oracle Applications, BI Publisher, ERP, Business Analysis, Consulting, Oracle, Oracle E-Business Suite, Oracle Reports, Order Management, PL/SQL, Requirements Analysis, SDLC, SOA, SQL, Business Process, Business Intelligence, Business Process..., IT Strategy

Education
Babasaheb Ambdekar Technological University   1999 — 2003
BTech, Electonics & Telecommunication

Atomic Energy Central School

Atomic Energy Central School

Atomic Energy Central School

Atomic Energy Central School

Experience
McKesson  July 2015 - Present
Bank of America  February 2010 - Present
Cross Country Home Services   September 2012 - November 2012

Skills
Vendor Management, SDLC, Integration, Microsoft SQL Server, Requirements Analysis, ITIL, Databases, Servers, Data Center, Unix, Business Analysis, Software Project..., Agile Methodologies, Software Development, Testing, Management, Requirements Gathering

Education
International Technological University   2007 — 2008
Masters in Computer science, Data Processing and Data Processing Technology/Technician

Experience
Cross Country Home Services   May 2015 - Present
Cross Country Home Services   January 2015 - April 2015
Insight Global  December 2014 - April 2015
Momentum Consulting Corporation  May 2013 - October 2014
Tyco Integrated Security  March 2014 - September 2014
JM Family Enterprises, Inc.   May 2013 - February 2014
2Checkout.com  December 2011 - May 2013
Abbott Laboratories  April 2011 - November 2011
Information Control Corporation  May 2010 - November 2011
Huntington National Bank  March 2011 - April 2011

Skills
ETL, Data Warehousing, Business Intelligence, Microsoft SQL Server, Netezza, Datastage, SQL, Oracle, Teradata, Data Modeling, SDLC, Dimensional Modeling, DB2, Unix, Agile Methodologies, Informatica, Databases, Requirements Gathering, XML

Education
Bowling Green State University   2004 — 2008
Computer Science, Software Development, Database Design, Web Development, Astronomy, Music, Band

Bellevue Senior High School   2000 — 2004

Experience
Office Depot  January 2006 - Present
Air Jamaica Vacations  August 2002 - November 2006
Roadhouse Grill, Inc  October 2001 - August 2002
Gerald Stevens, Inc  April 2000 - October 2001
Boca Resorts Inc   May 1997 - April 2000
Cross Country Home Services   January 1995 - January 1997
Alliance Entertainment Corporation  January 1994 - January 1995
Coca -Cola Bottling Company  January 1992 - January 1994
World Bank/IMF Federal Credit Union   January 1988 - January 1992

Skills
Corporate Finance, Forecasting, Program Management

Education
American University
MBA, International Finance, International Finance;

Experience
Traci Lynn Fashion Jewelry  April 2014 - Present
District 58 Toastmasters  July 2013 - June 2014
Charter Communications  December 2012 - December 2013
Cross Country Home Services   January 2011 - August 2012
Jones & Jones, LLC Attorneys at Law   December 2007 - April 2010
TeleTech  September 2002 - October 2007

Skills
Office Management, Clerical Skills, Data Entry, Typing, Customer Service, Communication Skills, Leadership, Proofreading, Problem Solving, Employee Training, Customer Satisfaction, Sales, Public Speaking, Time Management

Education
CUNY Hostos Community College   1981 — 1983
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

Mabel Dean Bacon Vocational High School   1977 — 1981
Certificate in Dental Office Assisting, Dental Assisting/Assistant

Experience
Brown & Brown Insurance  September 2013 - Present
Customer Service and Operations Leader   January 2013 - August 2013
Cross Country Home Services   February 2012 - December 2012
Cross Country Home Services   October 2001 - February 2012
Cross Country Home Services   June 2000 - October 2001
Assurant Solutions  May 1988 - June 2000

Skills
Call Center, Insurance, Team Building, Process Improvement, Vendor Management, Cross-functional Team..., Customer Satisfaction, Strategic Planning, Risk Management, Service Delivery, Product Management, Customer Experience, Customer Service, Coaching, Contract Negotiation, Business Planning, Negotiation, Business Strategy, Management, Training, CRM, Leadership, Budgets, Call Centers, Customer Retention, Strategy, Corporate Branding, Account Management, Six Sigma, Program Management, Change Management, Quality Assurance, Recruiting, Business Process..., Talent Management, Operations Management, Outsourcing, Performance Management, Business Development, Team Leadership, P&L Management, Business Analysis, Workforce Management, Analysis, Sales Management, Purchasing, Forecasting, Continuous Improvement, Analytics, Claim

Education
The National Alliance for Insurance Education & Research   2013 — 2014
Certified Insurance Counselor (CIC Designation)

Barry University
Bachelor of Science (BS), Business Administration, Cum Laude

Experience
Leaders in Tax Compliance Planning Miami/Fort Lauderdale Area   2013 - Present
Cross Country Home Services   December 2008 - Present
H&R Block  January 2008 - April 2013
Self employed  January 2003 - April 2013

Skills
Individual Returns, Tax Returns, Tax Research, US Tax, Efiling, E-file, Sole Proprietors, Tax Advisor, Financial Planners, Tax Accounting, Finance, Income Tax, IRS, Tax, Tax Compliance, Cash Flow, Auditing, Accounting, General Ledger, Financial Planning

Education
Nova Southeastern University   2008 — 2012
Masters in taxation, Taxation

University of Puerto Rico   1998 — 2003
Bachelor of Business Administration (B.B.A.), Accounting

Experience
Cross Country Home Services   November 2011 - Present
PNC Financial Services Group  April 2010 - November 2011

Skills
Informatica, SDLC, Testing, Data Warehousing, COBOL, ETL, Requirements Analysis, Business Intelligence, User Acceptance Testing, Requirements Gathering, Data Modeling, Oracle, SQL, Business Analysis, DB2, SSIS, XML, Agile Methodologies, Systems Analysis

Education
Osmania University   1998 — 2001
Masters, Computers

Experience
Tyco  November 2014 - Present
Florida Atlantic University  September 2014 - December 2014
Gemaire Distributors  August 2009 - November 2014
Noble Financial  February 2014 - October 2014
Cross Country Home Services   August 2012 - September 2012

Education
CFA Institute   2015 — 2016
2016 Level III Candidate in the CFA Program

Florida Atlantic University   2012 — 2014
Master of Science (MSc), Economics, Finance Specialization

Florida Atlantic University   2011 — 2013
Master of Business Administration (MBA), International Business

Florida Atlantic University   2004 — 2006
Bachelor of Business Administration (BBA), Finance, General

Experience
Cross Country Home Services   February 2015 - Present
Cross Country Home Services   October 2009 - January 2015
Cross Country Home Services   January 2006 - October 2009
Cross Country Home Services   May 1999 - January 2006
Mount Sinai Medical Center Miami Beach  January 1998 - May 1999

Skills
Oracle E-Business Suite, Business Intelligence, Data Integration, Agile & Waterfall..., ITIL v3 Foundations..., Change Management, Project Management, Process Improvement, Databases, SDLC, Oracle, Business Analysis, Vendor Management, BI Strategy, Exadata

Education
Florida International University
Bachelor of Business Administration (BBA), Management Information Systems

Experience
Cross Country Home Services   February 2011 - Present
Popkin and Rosaler   November 2010 - January 2011
Broward Sheriff's Office (BSO)   April 2001 - July 2007

Education
Florida Atlantic University
Bachelor of Business Administration (BBA), Accounting