Experience
BH Cosmetics  February 2015 - Present
MyLife.com  September 2011 - November 2014
Sears Holdings Corporation  March 2007 - September 2011
CSA Travel Protection   September 1999 - January 2007
Dr. Spot Carpet Care   November 1996 - September 1999
Office Depot  August 1991 - November 1996

Skills
Customer Experience, Quality Assurance, Employee Training, Customer Retention, Cross-functional Team..., Customer Satisfaction, Account Management, Strategic Planning, Workforce Planning, Vendor Relationship..., Risk Management, Business Development, CRM, Six Sigma, Inbound Lead Generation, Outbound Marketing, Vendor Management, Management

Education
Palomar College   1991 — 1999
Not Degreed, US History

Experience
Intuit  October 2014 - Present
TakeLessons.com  April 2013 - October 2014
TEKsystems  April 2012 - April 2013
CSA Travel Protection   July 2011 - March 2012
Insurance Company of the West  January 2008 - July 2011
Insurance Company of the West  August 2006 - December 2007

Skills
Tableau, Business Intelligence, Statistics, Data Analysis, Microsoft Excel, Visual Basic, Actuarial, Insurance, SQL

Education
California Polytechnic State University-San Luis Obispo   2000 — 2004
BS, Mathematics

Experience
MSC Cruises USA Inc.  May 2014 - Present
Celebrity Cruises  September 2004 - September 2011
CSA Travel Protection   1999 - 2004

Skills
Tourism, Travel Management, Cruises, Leisure Travel, Leisure, Hospitality, Revenue Analysis, Hotels, Business Travel, Resorts, Incentives, Hospitality Industry, Account Management, Marketing Communications, Sales Management

Education
California State Univ - Sacramento   1990 — 1993
MBA, Business Administration - Marketing

University of Southern California   1986 — 1989
BA, Psychology

Experience
American Society of Travel Agents  September 2010 - Present
Ensemble Travel Group  January 2008 - January 2014
CSA Travel Protection   2006 - 2008
Walt Disney Parks & Resorts, Disney Destinations, Disney Cruise Line, Walt Disney Travel Company   1997 - 2006
Hard Rock Cafe  1995 - 1997
Central Plaza Hotel   1993 - 1995
Regent International Hotels   1985 - 1987
Americantours International, ATI   1977 - 1985

Skills
Marketing, Event Planning, Public Relations, Hotels, Sales, CRM software, Sabre, Apollo, Microsoft Office, iWork, Sales Management, Incentives, Incentive Travel, Travel Management, Adventure Travel, Event Management, Account Management, Hotel Booking, CRM, Leisure Travel, Cruises, Resorts, Tourism, Vacation, Hospitality, Leisure, Trade Shows, Negotiation, Budgets, Business Travel, Tour Operators, Online Travel, Sales Operations, Leadership, Customer Service, Marketing Strategy, Management, Travel Planning, Hospitality Industry, Business Development, Training, Online Marketing, Meeting Planning, Hospitality Management, Revenue Analysis, Luxury, Destination Marketing, Yield Management, Hotel Management, Social Media

Education
Pepperdine University, The George L. Graziadio School of Business and Management   2015 — 2016
Executive MBA & Presidential/Key Executive, Business Administration, Management and Operations

Institute of Certified Travel Agents, Wellesley, MA   1998 — 2000
CTA, CTC, Tourism and Travel Services Marketing Operations

Fullerton College   1975 — 1976
Pre Veterinary Medicine

Disney University   1997 — 2008
Hospitality and Recreation Marketing Operations

Southern Nevada School of Real Estate
Certificate Real Estate, Real Estate Law, Sales, Ethics and Development

Allied Real Estate School
Certificate

Good Shepherd/Beverly Hills Catholic School
Graduated, Honor Roll, General Ed

Beverly Hills High School
Attended and transferred, Honors, General Ed

Palm Springs High School
Graduated, Honors,, General Ed

College of the Desert   1974 — 1975
Liberal Arts

Experience
UnitedHealth Group  November 2014 - August 2015
Zeeto Media  January 2011 - August 2013
Nations Valuation Services  January 2009 - January 2010
CSA Travel Protection   2003 - 2007

Skills
HTML, Social Media, Project Management, Photoshop, Customer Service, Social Media Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, E-commerce, CSS, JavaScript, jQuery

Education
San Diego State University-California State University   2015 — 2017
Bachelor's Degree, History

San Diego Mesa College   2010 — 2014
Associate's Degree, Web Development

Experience
CSA Travel Protection   October 2012 - Present
O'Ryan Plumbing Inc   February 2007 - Present
CSA Travel Protection   May 2011 - October 2012
JPMorgan Chase  May 2006 - May 2011
Pizza Hut  February 2001 - August 2005

Skills
Account Management, Sales, Insurance, New Business Development, Customer Service, Marketing, Email Marketing, Marketing Strategy, Sales Management

Education
San Diego State University-California State University   2005 — 2006
Bachelor of Business Administration (BBA), Finance and Financial Management Services

Grossmont College   2002 — 2004
Associate's degree, Marketing

Experience
HELIX Environmental Planning, Inc.   May 2014 - Present
Sharp HealthCare (Sharp Rees-Stealy Medical Centers)   November 2011 - April 2014
American Council on Exercise (ACE)   January 2011 - November 2011
American Council on Exercise (ACE)   May 2007 - January 2011
CSA Travel Protection   2005 - 2007
CALIBRE Systems  October 2002 - October 2005
CALIBRE Systems  March 2000 - September 2002
CALIBRE Systems  June 1998 - February 2000
CALIBRE Systems  September 1995 - May 1998

Skills
Social Media, Fitness, Integrated Marketing, Marketing Communications, Direct Mail, Creative Direction, Creative Briefs, Email Marketing, Web Content, Online Communications, Paid Search Strategy, SEO copywriting, Healthcare, Project Management, Marketing Management, Digital Marketing, Marketing Strategy, Online Video Marketing, Copywriting, Personal Training, Online Marketing, Leadership, Blogging, Newsletters, Product Management, Corporate Communications, Marketing, Strategic Communications, Public Relations, Advertising

Education
Radford University   1991 — 1995
Bachelor of Science (BS), Biology

Experience
Advantix Solutions Group  November 2013 - Present
Securadyne Systems  June 2011 - November 2013
Mad Marketing Group   October 2005 - June 2011
CSA Travel Protection   January 2005 - October 2005
Good Feet  December 2000 - December 2003
Nielsen Dillingham Builders  January 1998 - December 2003

Skills
Account Management, Video, Marketing, Marketing Strategy, Project Management, Copywriting, SEO, Web Design, Website Development, Graphic Design, Art Direction, CCTV, Video over IP, Access Control, Physical Security, IP Cameras, Security, Networking, Direct Sales, Fire Alarm, Security Management, Solution Selling

Education
National University   1996 — 1999
Bachelor of Arts (B.A.), Communication and Media Studies

Poway High School   1985 — 1989
General Education

Experience
Profil Institute for Clinical Research, Inc.   October 2010 - Present
Roeder Wellness Centre   June 2009 - October 2010
SAIC  January 2009 - March 2009
Interactivate Inc  August 2007 - August 2008
Corky McMillin Companies National City   July 2005 - May 2007
Caron & Stanley   January 2005 - July 2005
CSA Travel Protection   July 2003 - July 2004
California Bank & Trust  January 1999 - January 2003
Fidelity National  January 1998 - January 1999
Westpac Banking Corporation  January 1996 - January 1998

Skills
Accounting, General Ledger, Accounts Payable, Financial Reporting, Payroll, QuickBooks, Account Reconciliation, Budgets, Monthly Close Process, Year-end Close, ADP ezLaborManager, ADP ReportSmith, ADP Payroll, Small Business, Microsoft Excel, Management, Microsoft Office, PowerPoint, Customer Service, Bank Reconciliation, Accruals, Financial Analysis, Fixed Assets, Journal Entries, Finance, Invoicing, Financial Statements, Auditing, Analysis, SAP, Great Plains Software, Human Resources, GAAP, Employee Benefits, Spreadsheets

Education
Colorado Technical University, Colorado C   2007 — 2010
Bachelor of Science Business Administration, Finance

Colorado Technical University   2005 — 2007
AA, Business Administration

Sydney Institute of Technology   1991 — 1994
Associates, Accounting

Casmir Catholic College

Experience
AppleOne  August 2011 - Present
United States University  April 2012 - June 2013
Blueprint Education  July 2009 - July 2010
E-Institute   February 2008 - July 2009
Dysart School District  December 2006 - February 2008
CSA Travel Protection   April 2003 - July 2005

Skills
Risk Management, Analysis, Account Management, Process Improvement, Training, Strategic Planning, Public Speaking, Microsoft Office, Customer Service, Outlook, Employee Benefits, Classroom, Insurance, Call Centers, Management, Data Analysis, Program Management, Leadership, Project Management, Team Building

Education
National University   2012 — 2013
Master's degree, Engineering/Industrial Management, 3.0

National University   2002 — 2006
Bachelors of Science, Mathematics, 2.9

Southwestern Community College   2000 — 2002
Associates, Mathematics, 2.9

Experience
CSA Travel Protection   January 2010 - Present
CSA Travel Protection   January 2009 - January 2010
Instant Software  December 2004 - 2009

Skills
New Business Development, Marketing Strategy, Salesforce.com, Management, Tourism, Selling, Advertising, Online Marketing, Online Advertising, Marketing, Email Marketing, Account Management, Business Development, Sales, Sales Management, Social Media Marketing, Lead Generation, E-commerce

Education
San Diego State University-California State University   1975 — 1978
B.A., English

Experience
CSA Travel Protection   November 2006 - Present
Korea.com [f(x) Fan Club]   May 2013 - May 2014
FocalBox Productions   April 2013 - April 2014
AMP Music Festival   June 2012 - June 2013
Asian Cultural Festival of San Diego   March 2012 - March 2013
Krucial Element   2010 - 2010
FEDEX KINKOS  October 2005 - June 2006
Fry's Electronics  November 2001 - June 2003

Skills
Photoshop, Web Design, InDesign, Dreamweaver, Illustrator, Advertising, Marketing, Drawing, Typography, PowerPoint, Wordpress, Layout, Graphic Design, Color Theory, Digital Compositing, Microsoft Word, Email Marketing, Logo Design, Sony Acid Pro, iMovie, Blender 3D, 3D rendering

Education
Coleman College   2009 — 2011
Bachelor of Arts (BA), Computer Graphic Design

Experience
Bankers Life and Casualty  August 2011 - February 2012
CSA Travel Protection   August 2004 - June 2011
Sears Driving and Traffic Schools   June 1984 - August 2003

Skills
Oral & Written..., MS Word, MS Excel, Public Speaking, Public Relations, Business Planning, Business Process..., Typing, Teaching, Travel, Foster Care, Drive Test, Driving License, Internet, Retail, Operations Management

Education
San Diego City College   1977 — 1979
Business Administration

American Business College   1974 — 1975
Certificate, Airline ticketing and travel agent

Experience
BalaBit  May 2015 - Present
Geoview Systems   October 2014 - May 2015
Multipass Solutions   April 2014 - September 2014
PwC Hungary  December 2011 - April 2013
Lead Generation   September 2010 - November 2011
Semmelweis Innovations  February 2009 - August 2010
Parti Jewelry   April 1998 - March 2008
CSA Travel Protection   September 1996 - March 1998

Skills
Business Strategy, Strategy, CRM, Business Development, Project Management, Direct Marketing, Entrepreneurship, Management, Marketing, Marketing Communications, Marketing Strategy, Program Management, Leadership, Market Research, Team Leadership, Business Process..., Business Planning, Management Consulting, Sales, Change Management, Business Transformation, Budgets, Business Analysis, Data Analysis, IT Strategy, Start-ups

Education
University of Pécs   2001 — 2003
MSc, Finance and accounting

Alliant International University-San Diego Scripps Ranch   1995 — 1997
BS, International Business, Marketing

Shoreline Community College   1993 — 1995
AA, Business

Experience
Quick Bridge Funding  December 2013 - Present
Statistical Consultant  September 2013 - December 2013
UC Irvine  September 2011 - June 2013
Scripps Institue of Oceanography   June 2011 - August 2011
UC San Diego  December 2008 - December 2010
The Preuss School  June 2007 - March 2009
Vector Marketing  March 2006 - April 2006
CSA Travel Protection   April 2004 - May 2004

Skills
R, Statistics, SAS, Statistical Modeling, Data Analysis, SQL, Microsoft Excel, GLM, Linear Mixed Effects..., Cox Regression, Bayesian methods, Model Selection, Experimental Design, Java, WinBUGS, Matlab, Applied Mathematics, C++, Linux, Unix, Survival Analysis, Statistical Computing, Time Series Analysis, SAS programming, Logistic Regression, Probability

Education
UC Irvine   2011 — 2013
Master of Science (MS), Statistics

University of California, San Diego   2008 — 2010
BA, Applied Mathematics

La Jolla Country Day School
High School Diploma

Reed College
General Education

Experience
ServiceNow - The Enterprise IT Cloud Company  July 2013 - Present
ServiceNow, Inc.   June 2011 - July 2013
CSA Travel Protection   July 2009 - June 2011
Quest Software  August 2008 - August 2009
Akonix Systems, Inc.   August 2007 - August 2008
The Active Network  2000 - 2007
Computer Associates  August 1990 - August 2000
Platinum Technology, Inc  August 1995 - August 1997
Locus Computing Corporation  March 1990 - August 1995
GenRad, Inc  1987 - 1990

Skills
Agile, XML, Java, Linux, Perl, Agile Methodologies, Scrum, Software Development, Cloud Computing, SaaS, Enterprise Architecture, Apache, Unix, Shell Scripting, JavaScript, Ant, Microsoft SQL Server, SOA, Distributed Systems, Java Enterprise Edition, REST, Web Services, Architecture, Web Applications, Testing, Architectures, Enterprise Software, SDLC, Software Design, Software Engineering

Education
University of Massachusetts Lowell   1987 — 1992
MSCpE, Computer Engineering

University of South Florida   1982 — 1987
BSCpE, Computer Engineering

Experience
Seeking Sales and Sales Manager Positions in Medical and Insurance   September 2015 - Present
CSA Travel Protection   April 2014 - Present
Lincare Holdings, Inc  August 2004 - May 2013

Skills
Sales Operations, Sales, Cold Calling, Sales Management, Direct Sales, Account Management, Pharmaceutical Sales, Sales Presentations, Managed Care, Sales Process, Cardiology, New Business Development, Selling, Medical Devices, Marketing, Diabetes, Healthcare, Customer Service, Sales Force Development, Salesforce.com, B2B, Team Building, Capital Equipment, Product Launch, Selling Skills, Key Account Management, Market Development, Medical Sales, Leadership, Management

Education
Cypress JC,   1974 — 1976
Associate's Degree, Design and Applied Arts

Los Alamitos High Schol   1970 — 1973
High School, General Studies

California State University-Fullerton
Bachelor's Degree, Business Administration and Management, General

Experience
Marsh & McLennan Companies  April 2015 - Present
CSA Travel Protection   October 2011 - September 2014
Premier Foods  June 2011 - September 2012
The Vision of Children Foundation   April 2010 - April 2011

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Outlook, Photoshop, Public Speaking, Java, Claim, Fundraising, Research

Education
UC San Diego   2007 — 2011
BA, Economics

Experience
Moonlighting Financial   1986 - Present
CSA Travel Protection   2010 - 2011
Middle School Math Teacher (various positions)   September 1992 - August 2009
G.D. Searle (Monsanto)   September 1982 - September 1986
Price Waterhouse Coopers  June 1980 - August 1982

Skills
QuickBooks, Microsoft Excel, Microsoft Word, 10-Key

Education
Harvard University   1991 — 1992
Master of Education (M.Ed.), Education

UC Berkeley   1977 — 1980
Bachelor of Science (BS), Double: Marketing and Accounting

Experience
CSA Travel Protection   April 2014 - Present
CSA Travel Protection   September 2009 - March 2014
CSA Travel Protection   September 2009 - June 2012
It's All About The Girl   September 2008 - September 2009
CSA Travel Protection   July 2005 - November 2008
Contiki Holidays  February 1992 - March 2005

Skills
Salesforce.com, Strategic Planning, Account Management, Insurance, Direct Marketing, Product Management, New Business Development, Marketing, Business Development, Process Improvement, Visio, Sales, CRM, Product Development, Leadership, Project Management

Education
University of California, San Diego   2012 — 2014
Certificate in Project Management, Project Management, A

University of New Hampshire
BA & BS, Health Management & Policy and English Literature

Experience
Mitchell International  April 2014 - Present
American Marketing Association, San Diego Chapter   July 2009 - Present
CSA Travel Protection   August 2011 - Present
CSA Travel Protection   March 2009 - August 2011
HSBC  March 2004 - October 2008
Aspen Marketing (Newgen Results)   1998 - 2004
Thermo Electron  1996 - 1998
Jenny Craig  1989 - 1996

Skills
Budgets, Trade Shows, Loyalty Programs, ROMI, Vendor Management, Six Sigma, Business Transformation, Marketing Strategy, Direct Marketing, Email Marketing, Marketing Communications, Lead Generation, Social Media Marketing, Advertising, Product Management, Product Marketing, Market Research, Sponsorship, Social Networking, Public Relations, Leadership, Sales, Management, Marketing, Training, Sales Operations, Project Management, Product Development, Corporate Communications, Marketing Management, B2B Marketing, Market Analysis, Strategic Partnerships, Integrated Marketing, Online Marketing, B2B, Strategy

Education
University of Phoenix   2000 — 2003
BS, Business & Marketing

Experience
Pipeline Software  March 2012 - August 2014
Alpha Corporation  August 2009 - June 2011
SOALogix, Inc.   May 2005 - December 2008
LaborLogix, Inc.   2005 - 2008
HSBC - auto finance  December 2000 - February 2002
Advanta  March 2000 - December 2000
CSA Travel Protection   March 1999 - March 2000
ADP  June 1994 - December 1998
Farm & Home Savings  January 1993 - June 1994
BGM Industries   June 1991 - January 1993

Skills
Microsoft Office, Customer Relations, Customer Service, Excel, Word, Access, MS Project, PowerPoint, Outlook, Event Management, Retail, Employee Relations, salesforce.com..., Microsoft Excel, Salesforce.com, Executive Support, Administrative..., Event Planning, Microsoft Word, Program Management, Training, Salesforce.com..., Project Management, Human Resources, Sales, Project Planning, Microsoft Project

Education
Keller Graduate School of Management of DeVry University   1996 — 2000
MHRM, Human Resource Management

Missouri Southern State University   1986 — 1990
BSBA, Marketing and Management

Nevada High School   1982 — 1986

Experience
Anderson Direct & Digital  December 2014 - Present
Anderson Direct & Digital  December 2008 - December 2014
CSA Travel Protection   August 2007 - October 2008
Intuit  August 1998 - June 2007
Road Runner Sports  November 1994 - April 1998
American Golf Corporation  1997 - 1998
J.Crew  1993 - 1994
Arizona Mail Orders  1988 - 1993

Skills
Corporate Branding, Brand Architecture, Return on Investment, Direct Mail, Database Marketing, Direct Marketing, Email Marketing, B2B Marketing, Customer Acquisition, Customer Retention, Lead Generation, Marketing, E-commerce, Multi-channel Marketing, SEM, Web Analytics, Strategic Partnerships, Digital Marketing, Integrated Marketing, Advertising, Online Marketing, Online Advertising, Social Media Marketing, Interactive Marketing, Analytics, Marketing Strategy, Segmentation, Relationship Marketing, Brand Development, Digital Strategy, Campaign Management, Marketing Communications, SEO, Google Adwords, B2B, Marketing Management, Affiliate Marketing, Demand Generation, Mobile Marketing, Creative Strategy, Brand Management

Education
University of Arizona   1983 — 1987
Bachelor of Arts (BA), Marketing/Marketing Management, General

Experience
Self Employed  January 2015 - Present
The Pearl Hotel / L.W.P. Group   July 2013 - September 2014
MJE Marketing Services  September 2010 - April 2013
Self Employed  August 2007 - August 2010
CSA Travel Protection   July 2006 - April 2007
Self Employed  September 2001 - June 2006
NextLeft  January 2001 - August 2001
MJE Marketing Services  October 1995 - June 2000

Skills
Press Releases, Copywriting, Media Relations, Email Marketing, Public Relations, Marketing Communications, Newsletters, Content Management, Marketing, Web Content, Advertising, Event Management, Editing, Social Media, Publicity, Social Media Marketing, Event Planning, Entertainment, Publications, music supervision, DJ

Education
American University   1986 — 1990
Bachelor's degree, Public Relations

American University   1986 — 1990
Bachelor's degree, Sociology

San Diego State University-California State University

Experience
CSA Travel Protection   October 2014 - Present
CSA Travel Protection   November 2008 - October 2014
CSA Travel Protection   January 2007 - October 2008
CSA Travel Protection   January 2005 - January 2007

Skills
Insurance, Compliance, Travel Insurance, Marketing Compliance, Contract Management, Process Improvement, Product Development, Claims Management, Employee Management, Contractual Agreements, Department Budgeting, Ethics, Leadership, Internal Audit, Travel, Quality Assurance, Compliance Regulations, Reinsurance

Education
James Madison University - College of Business
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services

Experience
Google  August 2014 - Present
Google  April 2014 - July 2014
InsideUp  December 2012 - April 2014
House of Blues  January 2013 - May 2013
CSA Travel Protection   2011 - 2012
KFMB  August 2010 - December 2010

Skills
SEO, SEO copywriting, PPC, Research, Social Media Marketing, Copywriting, Customer Service, Blogging, Microsoft Office, Wordpress, Social Media, Project Planning, Microsoft Excel, HTML, Project Management, Trade Shows, Online Marketing, Email Marketing, Google Adwords, Facebook, Lead Generation, Web Analytics, Online Advertising, Marketing Communications, Marketing Strategy, Social Networking, WordPress, Digital Marketing, Google Analytics, Market Research, SEM, Advertising, Marketing, Web Marketing, Mobile Marketing, Affiliate Marketing

Education
San Diego State University   2008 — 2011
B.S. Degree, Business; Marketing

San Diego State University-California State University   2008 — 2011
B.S, Marketing

Experience
CSA Travel Protection   December 2009 - Present
St. Joe Towns and Resorts   January 2006 - December 2009
PGA TOUR  April 1997 - January 2006

Skills
Business Development, New Business Development, Account Management, Insurance, Lead Generation, Sales Management, Marketing Strategy, Strategy, Salesforce.com, B2B, Strategic Planning, Sales, Marketing, E-commerce, Strategic Partnerships

Education
Florida Atlantic University   2001 — 2003
Master of Business Administration (M.B.A.), International Business/Trade/Commerce

Florida State University   1988 — 1992
Bachelor's degree, Marketing/Marketing Management, General

Experience
UW Medicine  April 2015 - Present
Microsoft (Robert Half Technologies)   November 2014 - March 2015
University of California, San Diego  November 2012 - October 2014
CSA Travel Protection   August 2004 - November 2012

Skills
Systems Administration, User Interaction, Creative Problem Solving, VMware ESX, Storage, System Administration, Networking, VMware, Backup Exec, VPN, VMware Infrastructure, Linux, Technical Support, Active Directory, Troubleshooting, Disaster Recovery, Management, Microsoft Exchange, Customer Service, Databases, Microsoft Office, Switches, Project Management

Education
ITT Technical Institute-San Diego   2004 — 2009
Bachelor of Science (B.S.), Information System Security

ITT Technical Institute-San Diego   2004 — 2009
BS, Information Systems Security

Experience
Teradata  March 2014 - Present
Avadyne Health  March 2011 - August 2013
HERAE LLC   November 2006 - October 2010
CSA Travel Protection   2004 - 2006
DataQuick  2000 - 2004
FGM, Inc.   1997 - 2000
SAIC  1996 - 1997

Skills
XML, Hibernate, Java, Agile, MySQL, SQL, JavaScript, HTML, CSS, Project Management, Agile Methodologies, Databases, Business Analysis, PL/SQL, Quality Assurance, Web Development

Education
San Diego State University-California State University   1991 — 1996
BS, Computer Science

Sonoma State University
Psychology

Experience
M.H. Ross Travel Insurance Services   November 2004 - Present
Arizona American Society of Travel Agents   1996 - Present
Aviation Academy - Sky Harbor International Airport   2011 - 2011
RBC Travel Insurance   November 2003 - November 2004
CSA Travel Protection   February 1988 - October 2003
Nomad Travel & Tours   November 1981 - February 1988
SST Travel Schools   January 1983 - December 1987
Biltmore Travel, Phoenix, AZ - Originally Travel Network at Biltmore Plaza   1978 - 1983
Vasard Travel Centers   July 1975 - February 1978
American Express Travel - Philadelphia   November 1972 - July 1975

Skills
Tourism, Training, Consulting, Travel Management, Sales Management, Marketing Communications, Product Marketing, New Business Development, Sales, Customer Service, Tour Operators, Travel Insurance, Airlines, Business Travel, Online Advertising, Leisure Travel, Team Building, Retail, Strategic Planning, E-commerce, Account Management, Cruises, Online Marketing, Marketing

Education
Temple University   1969 — 1970
Master's Equivalency, Earth Science Teacher Education

Temple University   1966 — 1969
Bachelor of Arts (BA), Geology; Earth & Space Sciences

Experience
Europ Assistance USA  October 2010 - Present
CSA Travel Protection   February 2008 - December 2010
CSA Travel Protection   October 2006 - February 2008
CSA Travel Protection   November 2003 - October 2006
EDS, an HP Company  April 2003 - July 2003
EDS, an HP Company  November 2002 - April 2003
EDS, an HP Company  May 2002 - December 2002
EDS, an HP Company  April 1999 - May 2002

Skills
XML, MySQL, HTML, Hibernate, PHP, JavaScript, JSP, AJAX, DHTML, Struts, CSS, Maven, Java, SQL Server, JSTL, Web Standards, Scrum, jQuery, Apache, XHTML, Web Development, Subversion, HTML5, Linux, XP, Eclipse, Web Services, Spring, Web Applications, REST, J2EE, Agile, Tomcat, Ant, Servlets, JBoss, Android, Agile Methodologies, Java Enterprise Edition, Software Development, HTML 5

Education
Sylvan Learning Center   2000 — 2001
Certification

Northern Arizona University   1993 — 1997
Bachelors

Experience
Laura Keating Staffing Services, Inc   July 2006 - Present
SOS Staffing  2005 - 2006
CSA Travel Protection   1998 - 2005

Skills
Internet Recruiting, Full-cycle Recruiting, Direct Recruiting, Staffing Industry, Staffing Services, Screening, Recruiting, Technical Recruiting, College Recruiting, Temporary Placement, Business Development, Training, Human Resources, Industrial Sector, Applicant Tracking..., Management, Coaching, SDLC, Onboarding, Employee Benefits, Screening Resumes, Contract Recruitment, Talent Acquisition, Interviews, Employee Relations, Job Fairs, Networking, Permanent Placement, Temporary Staffing, Staff Augmentation, Customer Service, Payroll, Performance Management, Benefits Negotiation, Recruitment Advertising, HRIS, Hiring, Cold Calling, Marketing, Job Descriptions, Executive Search, Resume Writing, RPO, Sourcing, New Hire Orientations, Business Networking, Workforce Planning, Employee Training, Talent Management, Leadership

Education
Dallas HS

Lock Haven University of Pennsylvania

Experience
CSA Travel Protection   Sr. Sales Channel SupervisorNewgen Results2002 - 2005

Skills
Call Center, Account Management, Marketing Communications, Organizational..., Microsoft Excel, Salesforce.com, Call Centers, Sales Management, Team Building, Leadership, Customer Experience, Customer Satisfaction, Training, Customer Service

Education
University of San Diego   1996 — 2000

Bayside

Experience
Grand Pacific Resorts  January 2014 - Present
ResorTime   April 2013 - December 2013
Send Me on Vacation a Corporate Citizenship Charity (501) c 3   May 2011 - April 2013
CSA Travel Protection   August 2011 - December 2012
CSA Travel Protection   January 2008 - July 2011
CSA Travel Protection   June 2003 - December 2007
CSA Travel Protection   September 1999 - June 2003
Tosco Marketing Company  January 1996 - May 1999

Skills
Account Management, Business Development, Product Management, Leadership, Social Media Marketing, Strategy, Team Leadership, Marketing, Project Management

Education
California State University-Chico   1988 — 1993
Bachelor of Science (B.S.)

Experience
CSA  January 2006 - Present
CSA Travel Protection   May 2004 - December 2005

Skills
Servers, Disaster Recovery, Testing, Telecommunications, Hardware, VoIP, Management, IT Operations, Quality Assurance, Switches, New Business Development, Microsoft Technologies, Networking, Integration, Routers

Education
San Jose State University   1982 — 1986

Experience
CSA Travel Protection   May 2008 - Present
Sargent Fletcher  February 2005 - May 2008

Education
Kent State University   1999 — 2003

Experience
Illumina  February 2013 - Present
LPL Financial  August 2011 - February 2013
CSA Travel Protection   September 2010 - May 2011
Advanced Equities Financial Corporation   2008 - 2010

Skills
Visio, Microsoft SQL Server, SSIS, SQL Tuning, SDLC, T-SQL, SSRS, Disaster Recovery, SQL, Databases

Education
Pacific Graduate School of Psychology   2009 — 2015
Master of Arts (MA), Mythological Studies

University of California, San Diego   1986 — 2000
Bachelor of Arts (B.A.), Literature/Creative Writing

University of California, Los Angeles

Experience
State Farm Insurance  January 2004 - December 2004
CSA Travel Protection   October 1999 - August 2001

Education
Riverside City College   2002 — 2003
None, Photography

Grossmont College   1999 — 2001
None, Gen. Ed.

Experience
Berkshire Hathaway HomeServices California Properties  September 2014 - Present
San Diego Daily Transcript  December 2012 - September 2014
Pinnacle College  December 2012 - May 2013
Petco Animal Supplies, Inc.   October 2011 - December 2011
SysDevX/PROCON/Fleet Locate   June 2008 - September 2011
Watkins Manufacturing  August 2007 - May 2008
CSA Travel Protection   May 2003 - May 2006
MP3.com  September 1999 - November 2002

Skills
Editorial, Teamwork, Email Marketing, Advertising, Public Relations, Press Releases, Online Marketing, Blogging, Photography, Marketing, SEO, Newsletters, Media Relations, Copy Editing, Editing, Journalism, Social Media, Copywriting, Social Media Marketing, Content Management, Marketing Communications, Internal Communications, Marketing Strategy, Social Networking, SEO copywriting, Corporate Communications, Content Strategy, Entertainment, Video, Web Content, Online Advertising, New Media, Publishing, Creative Writing, WordPress, Digital Media, Google Analytics, Facebook, Digital Marketing, Newspapers, Storytelling, Publications, Strategic Communications, Web Analytics

Education
California State University-Northridge
BA, Journalism, English

Experience
LILY CHEN, CPA   October 2013 - Present
CSA Travel Protection   November 2009 - November 2011
KPMG  July 2001 - August 2003

Skills
Auditing, QuickBooks, SAP, Internal Controls, Financial Statements, Great Plains Software, Journal Entries, Payroll, US GAAP, Lacerte, Individual Tax Returns, CPA, Bookkeeping, Account Reconciliation, Leadership, Microsoft Excel, Variance Analysis

Education
San Diego State University-California State University   2006 — 2008
Master's Degree, Accounting

Experience
CSA Travel Protection   June 2012 - Present
CSA Travel Protection   May 2009 - June 2012
Fairway  2006 - 2009
Silicon Space  1999 - 2001

Skills
Agile Methodologies, SOA, Web Services, Microsoft SQL Server, XML, Leadership, Scrum, Software Development, Java

Education
Manhattanville College   1990 — 1994

Experience
LPL Financial  October 2013 - Present
LPL Financial  October 2010 - September 2013
Self Employed  May 2008 - August 2010
Self Employed  May 2008 - March 2010
CSA Travel Protection   December 2005 - May 2007
IQ Pipeline   November 2003 - August 2005
Accountemps  November 2003 - August 2005
African Aesthetics   March 2003 - March 2004
ProfitLine  December 2000 - March 2003

Skills
Microsoft SQL Server, Business Process, Access, Business Analysis, Databases, SQL, Requirements Analysis, Business Process..., Project Management, Visio, Agile Methodologies, SharePoint, SDLC, Visual Basic, VBA, Software Development, Analysis, Business Objects, Requirements Gathering, Oracle, Data Analytics

Education
Alliant International University-San Diego Scripps Ranch   2000 — 2003
MBA, Finance, Information Systems

Experience
CSA Travel Protection   February 2012 - Present
Navy Federal Credit Union  February 2011 - March 2012

Skills
Insurance, Excel, Word, PowerPoint, Customer Service, Data Analysis, Microsoft Office, Actuaries, Financial Analysis, Risk Management, P/1

Education
University of California, San Diego   2003 — 2009
BA, Mathematics/Economics

Chula Vista High School   1999 — 2003

Experience
CSA Travel Protection   July 2010 - Present
Staples  June 2008 - July 2010

Skills
Business Development, Leadership, Process Improvement

Education
San Diego State University-California State University   2006 — 2010
Management, Business Administration and Management, General

Experience
CSA Travel Protection   1999 - 2012

Skills
Scrum, Visio, Microsoft SQL Server, Agile Methodologies, XML

Education
The George Washington University
MS, Operations Research

UC Berkeley
BS, Computer Science

Experience
Torrey Pines High School  February 2013 - Present
Ramona Unified School District  January 2008 - Present
CSA Travel Protection   June 2007 - Present

Education
California State University-San Marcos   2010 — 2013
Bachelor of Science (BS), Mass Media - Communication

Palomar College   2006 — 2010