Experience
Expedia CruiseShipCenters   May 2015 - Present
Synapse Product Development  March 2012 - April 2014
GE Aviation  November 2007 - October 2010
Naverus, Inc.   November 2007 - October 2010
Naverus, Inc.   January 2005 - October 2010
Coinstar  1995 - 2005
Coinstar  1995 - 2005
ITAA  1992 - 1995
Lutheran Volunteer Corps  1990 - 1992

Skills
NetSuite, OpenAir, Program Management, Process Improvement, Business Process, Management, Integration, Technical Leadership, Cross-functional Team..., Product Management, Software Development, IT Management, Systems Analysis, Operations Management, Business Process..., Leadership, Business Development, Scope Management, Start-ups, Business Analysis, Software Project..., Team Leadership, CRM, SDLC, Six Sigma, Business Intelligence, Change Management, ERP, Management Consulting, Agile Project Management, Strategy, Software Documentation, Cloud Computing, Project Management, Agile Methodologies, SharePoint, IT Strategy, Project Portfolio..., PMO, Vendor Management, Enterprise Software, PMP, SaaS, Project Planning

Education
University of Washington, Michael G. Foster School of Business   2002 — 2003
Certificate Program in Project Management

Ball State University   1983 — 1988
BS, Business Education, Environmental Studies

Experience
Cannaviri Laboratories Ltd   February 2015 - Present
Artillery Labs   April 2012 - Present
Wildflower Marijuana Inc.   March 2014 - March 2015
SocialFollows   April 2012 - October 2013
Wonton Media Inc   November 2010 - June 2012
Expedia CruiseShipCenters   January 2010 - February 2011
Twisted Circuit   January 2009 - January 2011

Skills
Marketing, Strategic Planning, Project Management, Online Advertising, Operational Excellence, Web Development, Social Media, Marketing Strategy, Leadership, SEO, Email Marketing, Website Development, Social Media Marketing, Web Analytics, E-commerce, Social Networking, SEM, Google Analytics, PPC, Web Design, Graphic Design, Facebook, Google Adwords, Demand Generation, Marketing Automation, Customer Insight, Customer Intelligence, Entrepreneurship, Lead Generation, Advertising, Affiliate Marketing, CRM, User Interface Design, Start-ups

Education
British Columbia Institute of Technology   2009 — 2010
SR MGMT, New Media Design and Web Development

Mount Royal University   2004 — 2008
BA, English, Sociology

Experience
Expedia CruiseShipCenters   February 2010 - Present
BCAA  March 1996 - December 2009
Carlson Wagonl   January 1989 - February 1996

Skills
Specialist in the..., Tourism, Cruises, Online Travel, Travel Management, Leisure Travel, Vacation, Tour Operators, Business Travel, Leisure

Education
BCIT
Marketing Communications Diploma

Burnaby North
High School Diploma

Experience
Brinkerhoff Environmental Services, Inc.   April 2015 - Present
Expedia CruiseShipCenters   November 2012 - Present
The Bright Acre   August 2013 - March 2015
Surgent Construction, LLC   January 2008 - April 2011

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Sabre, Master Builder

Education
Rutgers University   2011 — 2012
Tourism and Travel Services Management

Katherine Gibbs School   1990 — 1992
Associate of Arts and Sciences (A.A.S.), Hotel, Motel, and Restaurant Management

Experience
Expedia CruiseShipCenters   February 2007 - Present
Kinetix Media Communications   2006 - 2007

Skills
Email Marketing, Online Advertising, SEO, Web Analytics, Lead Generation, Interactive Marketing, Social Media, PPC, CRM, Inbound Marketing, SEM, Digital Strategy, Online Marketing, Marketing Automation, Project Management

Education
University of British Columbia   2008 — 2009
Web Analytics

British Columbia Institute of Technology   2004 — 2006
Bachelor of Business Administration (BBA), Marketing Communications

Art Institute of Vancouver   2002 — 2004
Interactive Media Design & Development

Experience
Expedia CruiseShipCenters   July 2011 - Present
OneOC (Formerly Volunteer Center Orange County)   2008 - Present
Saddleback College  2010 - 2013
The Orange County Register  1981 - June 2011
OCR Magazines   April 1999 - January 2002
The Orange County Register  April 1992 - April 1999
Golden West Publishing   March 1989 - April 1992

Skills
Product Development, Teaching, Strategic Planning, Public Speaking, Transformational..., Public Relations, Blogging, Editing, Marketing, Social Media, Tourism, Travel, Newspapers, Journalism, Creative Writing, Nonprofits, Copy Editing, Integrated Marketing, Strategy, Training, Event Management, Entrepreneurship, Travel Planning

Education
California State University-Long Beach   1975 — 1980
BA

Mater Dei High School   1971 — 1975
Honors diploma

University of California, Irvine - The Paul Merage School of Business
MBA

Experience
ARC The.Hotel  July 2014 - Present
Expedia CruiseShipCenters   April 2013 - June 2014
Delta Hotels  October 2011 - May 2012
Fairmont Hotels & Resorts  2005 - 2011
Amca - Royal Caribbean International, Celebrity Cruises & Azamara Club Cruises   2001 - 2005

Skills
Hospitality, Hotel Management, Hospitality Management, Hospitality Industry, Rooms Division, Resorts, Front Office, Hotels, Pre-opening, Micros, Tourism, Customer Service, Event Management, Leadership, Team Building

Education
Algonquin College of Applied Arts and Technology

Experience
Expedia CruiseShipCenters   January 1996 - Present
Expedia Cruise Ship Centers  January 1996 - Present

Skills
Cruises, Vacation, Leisure Travel, Tourism, Travel Management, Honeymoons, Travel Planning, Resorts, Hotels, Leisure, Hospitality, Hotel Booking, Online Travel, Disney, Adventure Travel, Incentive Travel, Business Travel, Travel Technology, Tour Operators

Education
College of Du Page   1994 — 1995
Tourism and Travel Services Management

St. Cloud State University   1975 — 1976

Drake University   1974 — 1975

Experience
Domino's Pizza Canada   December 2014 - Present
Expedia CruiseShipCenters   September 2011 - Present
SETTLER'S GREEN PUBLIC SCHOOL   September 2004 - Present
PDSB  March 2014 - October 2014
Personal Touch Matchmaking   September 2009 - August 2013
Welcome Wagon  January 2007 - September 2007
YORK WEST SENIOR CITIZENS CENTRE   February 2006 - March 2007

Skills
Event Planning, Advertising, Sales, Newsletters, Customer Service, Program Management, Social Networking, Event Management, Social Media, Marketing, Coaching, Public Speaking, Social Media Marketing, Online Marketing, Small Business, Marketing Strategy, Team Building, Blogging, Entrepreneurship, Leisure Travel, Photography, Sports Coaching, Community Organizing, Travel Planning, Real Estate, Fundraising, Sellers, Government

Education
Fleming College   1998 — 1999
Correctional Worker

Experience
Stevie's A to Z   May 2000 - Present
AB Accounting   March 2015 - October 2015
TechnoSolutions, Corp.   December 2013 - February 2015
Expedia CruiseShipCenters   May 2013 - December 2013
Beacon Rock Estate Sales, LLC   July 2012 - November 2013
Goof Proof Services, LLC   May 2007 - March 2010
Chrome Systems  January 2004 - December 2006
NEC Electronics Inc.  April 1990 - July 1992

Skills
Quality Assurance, Writing, Customer Service, Public Relations, Public Speaking, Microsoft Office, Word, Customer Relations, Online Marketing, Technical Writing, Event Management, eBay, Theatre, Performing Arts, Web Content, Copy Editing, Proofreading, Black Box Testing, Blogging, Social Networking, Antiques, Collectibles, Estate Sales, Ebay Sales, Craigslist, Start-ups, Microsoft Word, Online Advertising, Social Media Marketing, Management, Leadership, Assistant Directing, Strategic Planning, Sales, Software Documentation, Selling, B2B, Nonprofits, Cruises, Travel Sales

Education
California Polytechnic State University-San Luis Obispo   1983 — 1986
B.S., Agricultural Education/Business

Sierra College   1981 — 1983
AS, Agricultural Science

Experience
Amos Media  January 2015 - Present
Expedia CruiseShipCenters   September 2013 - Present
Bankrate, Inc.   January 2013 - January 2015
Crain Communications  July 2011 - October 2012
Penton Media  October 1999 - July 2011
Bacon's Information (now Cision)   May 1997 - September 1999
DONTECH (now Dex)   May 1995 - April 1997

Skills
Proficient in Microsoft..., Microsoft Word, Outlook, Email Marketing, Digital Marketing, Advertising, Magazines, B2B, Direct Mail, Press Releases, Graphic Design, Online Marketing, CRM, Sales, Advertising Sales, New Media, Publishing, Publications, Digital Media, Integrated Marketing, Editorial, Trade Shows, Online Advertising, Salesforce.com, Account Management

Education
Bradley University
Bachelor of Science (BS), Graphic Design/Photography

Columbia College Chicago
Journalism-Broadcast

Experience
Invent Now, National Inventors Hall of Fame   August 2015 - Present
U.S. Bank   January 2014 - Present
Strayer University  2013 - 2013
FormATECH Exhibits  2012 - 2013
Expedia CruiseShipCenters   2010 - 2012
Amsco School Publications  2006 - 2012
Brush High School  2008 - 2010
Life Skills Centers  2003 - 2006
Cefaratti Group  2001 - 2003

Skills
Marketing, Advertising, Social Media, Sales, Training, Selling, Sales Presentations, Communication Training, Trade Shows, Content Development, Publishing, Football, Brand Management, Email Marketing, Strategic Partnerships, Team Leadership, Marketing Strategy, Coaching, Teaching, Presenter, Content Management, New Business Development, Newsletters, Sales Operations, Customer Retention, Salesforce.com, Experience in the..., Highly adept at..., A great public speaker..., Excellent listening..., Exceptional..., Understands the role..., Very skilled at working..., Understands how to..., Outstanding level..., Highly anticipatory in..., A comprehensive..., Detailed oriented while..., Experienced coach with..., Comprehensive knowledge..., Able to manage all..., Extensive experience in..., Diligent, detailed and..., A "people person" who..., Able to work on..., Excels at demonstrating..., Very good at making..., Understands that..., Presentations, counter terrorism

Education
Kent State University   1996 — 2001
Bachelor of Arts (B.A.), Interpersonal Communication

Lakewood

Experience
Providence Health & Services  September 2014 - Present
Expedia CruiseShipCenters   March 2012 - Present
Providence Health & Services  October 2013 - September 2014
Providence Health & Services  June 2012 - October 2013
Providence Health & Services  March 2010 - June 2012
Princess Cruises & Tours  February 2007 - February 2010
Princess Cruises & Tours  May 2004 - February 2007

Skills
Employee Benefits, Leaves Of Absence, Policy, Background Checks, Performance Appraisal, HRIS, Lawson, ADP, Auditing, Retirement Plans, Employee Handbooks, Employee Recognition, Employee Surveys, Multi-site, ADP Payroll, Applicant Tracking..., Benefits Administration, Coaching, FMLA, HR Policies

Education
Baker College Online   2007 — 2010
Bachelor of Business Administration, Concentration in Human Resource Management

Edmonds Community College   1987 — 1989
Associates, Arts and Science

Experience
Expedia CruiseShipCenters   June 2014 - Present
Odyessy/TCI   May 2014 - Present
US Army  January 2014 - April 2014
National Guard Bureau  June 2013 - January 2014
U.S. Army   November 2009 - June 2013
US Army  June 2007 - November 2009
US Army  February 2007 - May 2007
US Army  June 2006 - February 2007
US Army  June 2005 - May 2006
US Army  May 2004 - June 2005

Skills
Army, Operational Planning, National Security, Special Operations, Intelligence, Military, Military Operations, Government, Security Clearance, DoD, Military Experience, Defense, Intelligence Analysis, Command, Force Protection, Logistics Management, Strategic Planning, Homeland Security, NIMS, Top Secret

Education
American Military University   2005 — 2014
Master's degree, Homeland Security

Oakland City University   1996 — 1998
Bachelor of Science (BS), Organizational Management

Experience
Expedia CruiseShipCenters   March 2015 - Present
Yokohama Tire (Canada) Inc.   August 2011 - June 2014
Springboard Capital Inc.   December 2010 - April 2013
Toyo Tires Canada Inc.   October 2005 - August 2011
Coca-Cola Enterprises  January 2010 - February 2010
Diageo  March 2004 - August 2004
Cadbury plc.  June 2003 - March 2004

Skills
Sponsorship, Brand Management, Social Media, Sports Marketing, Motorsports, Marketing Strategy, Relationship Marketing, Marketing, Marketing Communications, Marketing Management, Brand Awareness, Social Media Marketing, Sales, Budgets, B2B, Media Relations, Integrated Marketing, Leadership, New Business Development, Market Planning, Brand Development, Direct Marketing, Online Marketing, Sales Management, Email Marketing, Competitive Analysis, Trade Shows

Education
Royal Roads University   2004 — 2005
Bachelors of Commerce in Entrepreneurial Management, Entrepreneurship

British Columbia Institute of Technology   2001 — 2003
Diploma of Technology, Marketing Management, Sales, Marketing

Canadian Tourism College   1999 — 2000
Diploma, Tourism and Travel Services Management

Experience
Expedia CruiseShipCenters   2015 - Present
Imagination Technologies  2014 - 2015
Imagination Technologies  2012 - 2014
Sony Electronics  2011 - 2012
Amazon.com  2010 - 2011
Sony Pictures Entertainment  2007 - 2010
Sony Pictures Entertainment  2006 - 2007
Walt Disney Home Entertainment  2005 - 2006
Warner Home Video  2005 - 2005
Warner Home Video  2002 - 2005

Skills
Channel Marketing, Channel Programs, Partner Negotiation, Partner Selection, Market Opportunity..., Pricing Negotiations, Multi-channel Retail, Product Management, Consumer Electronics, Channel, Contract Negotiation, Team Building, Multi-channel Marketing, Negotiation, Strategic Partnerships, Business Development, Account Management, Channel Partners, Cross-functional Team..., Product Marketing, Competitive Analysis, Strategy, Sales Operations, Marketing Strategy, B2B

Education
Loyola Marymount University
MBA

University of California, Santa Barbara
BA

Experience
Red Robin Restaurants Of Canada, Ltd.   January 2015 - Present
Red Robin  January 2010 - Present
Expedia CruiseShipCenters   February 2014 - February 2015

Skills
Food & Beverage, Restaurants, Teamwork, Customer Service, Hospitality Management, Social Networking, Hospitality, Microsoft Office, Microsoft Word, Administration, Food, Tourism, Hospitality Industry, Microsoft Excel, Food Safety

Education
Douglas College   2010 — 2013
Certificate, Tourism and Travel Services Management

Experience
Dassault Systemes  April 2008 - Present
Expedia CruiseShipCenters   July 2007 - April 2008
BlueRealm Solutions, Inc.   November 2006 - July 2007
Fincentric Corporation  July 2000 - October 2006

Skills
Documentation, Software Documentation, Technical Documentation, MadCap Flare, Agile Methodologies, RoboHelp, Technical Writing, Online Help, Software Development, SnagIt, Technical Communication, Visio, SharePoint, Requirements Gathering, XML, Single Sourcing, Release Notes

Education
Simon Fraser University   2001 — 2003
Certificate, Technical Communication

British Columbia Institute of Technology   1998 — 2000
Diploma, Computer Systems Technology

The University of British Columbia   1994 — 1998
BA, Sociology

Experience
Expedia CruiseShipCenters   August 2015 - Present
One World Travel Solutions Pvt. Ltd.   September 2013 - December 2014
InterContinental Hotels Group  June 2012 - August 2013
InterContinental Hotels Group  April 2010 - May 2012
Benz Travel Ltd. London   August 2008 - November 2009
Lama Group of Companies L.L.C, Dubai, UAE   January 2008 - June 2008
Vertex Customer Service Management Pvt. Ltd, New Delhi, India   September 2005 - March 2007
Onkar Infotech Pvt. Ltd, New Delhi, India   December 2002 - September 2005

Skills
Customer Satisfaction, Management, CRM, Team Management, Operations Management, Business Development, Sales Operations, Training, Account Management, Sales Management, Direct Sales, Customer Service, International Business, Travel Management, Leadership, Sales, Negotiation, Hospitality, Sales Process, Customer Relations, Business Process, Amadeus, Leisure, Strategy, Sales Support, Business Management, Teamwork, Time Management, Operations, Opening New Locations

Education
University of Bedfordshire   2010 — 2011
Masters in Science, International Business & Management, B +

Delhi University   2003 — 2006
Bachelor's, Commerce

Indian International Trade Center, New Delhi, India   2003 — 2004
Diploma, International & Domestic Travel & Tourism Management

Experience
Home  January 2015 - Present
Beaconsfield Yacht Club   September 2011 - January 2015
Propak-MFP   February 2010 - March 2011
Expedia CruiseShipCenters   2011 - 2011
Bombardier Aerospace  May 2006 - January 2010

Skills
Aerospace, Program Management, Process Improvement, Aircraft, Lean Manufacturing, Strategy, MS Project, Project Planning, Six Sigma, Continuous Improvement, Contract Negotiation, Cross-functional Team..., Change Management, Procurement, Analysis, Proposal Writing, Supply Chain Management, Contract Management, Operations Management

Education
Concordia University
Business

Dorval High

Experience
Clearly.ca  November 2014 - Present
Coastal Contacts Inc.  June 2010 - Present
Coastal Contacts Inc.  October 2009 - Present
Expedia CruiseShipCenters   February 2009 - July 2009
Vancity  November 2005 - August 2007
Citibank  November 2004 - February 2005
Qantas (Flight Catering Department)   July 2004 - October 2004
Vancity  May 2003 - September 2003

Skills
Marketing Communications, Social Media Marketing, Social Media, Marketing Strategy, Online Advertising, Email Marketing, Digital Marketing, Direct Marketing, Public Relations, Corporate Communications, Strategic Planning, Advertising, Marketing

Education
British Columbia Institute of Technology   2007 — 2009
Diploma, Marketing Management -- Communications

British Columbia Institute of Technology   2007 — 2009
Marketing Management, Communications

McGill University   2000 — 2004
B.A., Psychology and Anthropology

Experience
Expedia CruiseShipCenters   March 2012 - Present
Magical Moments Travel   2003 - Present

Skills
CLIA Accredited Cruise..., Disney Specialist..., Hawaii Specialist, Tour Operators, Tourism, Travel Management, Business Travel, Car Rental, Adventure Travel

Education
BYU

BYU-Idaho

Experience
Expedia CruiseShipCenters   July 2009 - Present
Global Travel  December 2008 - June 2009
Blue Sky Tours Hawaii   June 2005 - June 2008
Northwest Airlines  1982 - February 2005

Skills
Current board member..., Princess..., Princess Academy-Alaska..., Cruises, Leisure, Travel Management, Groups, Business Travel, Advertising Sales, Google Groups, Marketing Strategy, Airlines, Tourism, Trade Shows, Management, Sales, Resorts, Leisure Travel, Email Marketing, Incentive Travel, Vacation, Travel Planning, Tour Operators, Adventure Travel, Sabre, Budgets, Incentives, Hotels, Event Management, Revenue Analysis, Hotel Booking, Online Travel, Hospitality, Negotiation, CRM, Pricing, Luxury, Hospitality Industry, Car Rental, Hospitality Management, Meeting Planning, Weddings

Education
Fresno City College
2-years, Business Administration

Fresno High School
Graduate, General

Highline Community College
Airline Marketing and Management, Airline Industry

Experience
Expedia CruiseShipCenters   November 2012 - Present
Coldwell Banker Best Realty  2010 - Present
City of Ridgecrest  1998 - Present
City of Ridgecrest  1998 - Present

Education
Louisiana State University   1978 — 1979

Experience
Expedia CruiseShipCenters   November 2010 - Present
IMAGE PHOTO SERVICES  November 2008 - April 2009
Image Photo Services - partner with Royal Caribbean, Disney, Celebrity Cruises and other cruiselines   January 2000 - 2009

Skills
Purchasing, Editing, Product Development, Project Management, Leisure Travel, Leisure, Cruises, Tourism, Luxury, Vacation, Hospitality, Family Reunions, Leadership, Resorts, Hotels, Adventure Travel, Sales, Sales Management, Tour Operators, Customer Service, Photography, Travel Management, Business Travel, Recruiting, Time Management, Hospitality Industry, Event Management, Weddings, Business Development, Cruise Lines, Honeymoons, Travel Planning, Incentive Travel

Education
Concordia University   1995 — 1998
Fine Arts, Bachelor

Experience
Expedia CruiseShipCenters   February 2010 - Present
WebMD  August 2003 - February 2013
WebMD  June 2000 - August 2003
WebMD  September 1999 - June 2000

Skills
Content Strategy, Digital Media, Digital Strategy, Content Management, Content Development, New Media, Web Project Management, Information Architecture, Rich Media, User Experience, Web Video, Online Publishing, Technical Project..., Program Management, Project Management, MS Project, Visio, DART for Advertisers, Atlas AdManager, SharePoint, Performance Metrics, Staff Development, Training, Critical Thinking, Strategic Planning, Project Planning, Event Planning, HTML, Digital Marketing, Web Content, SEO, Travel Planning, Cruises, Luxury Cruise, Group Cruises, River Cruises, Leisure Travel, Travel Arrangements, Adventure Travel, Travel Writing, Blogging, Creative Direction, Omniture, Web Content Management, Web Analytics, CMS

Education
Georgia State University   1995 — 1997
Bachelor of Arts, Journalism

SWD High School

Experience
Expedia CruiseShipCenters   June 2012 - Present
The Implementation Company   March 2011 - Present
HR Professional  March 2010 - March 2011
Lowe"s Home Improvement  May 2007 - March 2010
IKEA  January 2002 - May 2007
As Seen on TV   November 2000 - January 2002
Laura Secord  1996 - 2002
Toys R Us  1994 - 1996
Tip Top Tailors  1981 - 1995
Jack Frasers   1993 - 1994

Skills
Business Planning, Customer Service, Budgeting, Small Business, Customer Relations, Team Building, Employee Relations, Training, Coaching, Budgets, Executive Coaching, Talent Management, Employee Benefits, Sales, Team Management, Business Strategy, Strategic Planning, Recruiting, Merchandising, CRM, Leadership, Hiring, Time Management, Human Resources, Business Development, Retail, Program Management, Performance Management, Management, Management Consulting, Analysis, Marketing, Strategy

Education
Humber College   1989 — 1993
Diploma, Human Resources

University of Waterloo   1976 — 1979
BSc, Science

Newtonbrook SS   1973 — 1976

Becoming a Consultant seminar

Experience
Expedia CruiseShipCenters   June 2009 - Present
North Island Publishing Ltd.   2001 - 2007
St. Joseph Media  1998 - 2001

Skills
Cruises, Vacation, Leisure Travel, Leisure, Adventure Travel, Travel Management, Tourism, Business Travel, Travel Planning, Honeymoons, Incentive Travel, Tour Operators, Hotel Booking, Hotels, Online Travel, Resorts

Education
George Brown College   2007 — 2008
Diploma, Pastry Arts

Centennial College   1996 — 1997
Diploma, Publishing

York University   1992 — 1996
Bachelor of Arts, English, History

Experience
Expedia CruiseShipCenters   2014 - Present
NC Hospitality Education Foundation   2003 - 2012
NC Restaurant and Lodging Association   2002 - 2012

Skills
Interim Executive, Strategic Planning, Organizational..., Non-profits, Volunteer Management, Operational Turnaround, Start-ups, Board Governance, Financial Analysis, Trade Associations, Nonprofits, Fundraising, Policy, Leadership, Event Planning, Marketing, Management, Public Speaking, Entrepreneurship, Budgets, Marketing Strategy, Association Management, Marketing Communications

Education
Cornell University   1980 — 1983
B.S., Hotel Administration

Experience
Expedia CruiseShipCenters   July 2008 - Present
Relay for Life snoqualmie   2009 - 2014
Premier, Inc.   1996 - 2008

Skills
Purchasing, Healthcare, Hospitals, Supply Chain, Analysis, Strategic Planning, Budget, Coaching, Contract Management, Operations Management, Budgets, Change Management, Process Improvement, Contract Negotiation

Education
Alma College   1971 — 1972
n, Elem.Ed

Experience
Expedia CruiseShipCenters   January 2014 - Present
Self Employed - Consulting and Public Speaking   November 2005 - December 2013
JDF Associates  August 2002 - November 2005
Stockhausen, Inc.   January 2000 - August 2002
Vallen Safety Supply Co   October 1988 - December 1999

Skills
Sales Professional, Client Relationship..., Sales Skills Training, Sales Management, Sales, Purchasing, Operations Management, Territory Management, Inventory Control, New Business Development, Customer Service, Sales Force Development, Selling Skills, Selling, Sales Operations, CRM, B2B, Recruiting, Sales Process, Contract Negotiation, Management, Cold Calling, Account Management, Team Building, Direct Sales, Training, Marketing Strategy, Key Account Management, Strategic Planning, Leadership, Pricing, Sales Presentations, Budgets, Customer Retention, Customer Satisfaction, National Accounts, P&L Management, Salesforce.com, Outside Sales, Inventory Management, Forecasting, Negotiation, Solution Selling, Trade Shows, Business Development, Manufacturing, Retail, Product Marketing, Marketing, Competitive Analysis

Education
Liberty University   2011 — 2016
Bachelor of Science, Religion/Religious Studies

University of Alabama at Birmingham   1990 — 1991
Marketing

Gadsden State Community College   1982 — 1985
Associate of Arts, Music Education

Experience
Expedia CruiseShipCenters   March 2015 - Present
Accenture  March 2012 - March 2015
Accenture  March 2009 - March 2012
Nokia  April 2005 - September 2008
Nokia  June 2001 - April 2005

Skills
Business Analysis, Windows Server, Process Development, Troubleshooting, Analysis, Documentation, Software Project..., IT Management, Project Implementation, ITIL, PMP, Vendor Management, Service Delivery, IT Service Management, Change Management, Process Improvement, SAP, Incident Management, Project Planning, Requirements Analysis, ERP, Testing, Supply Chain Management, Planning, Project Delivery, Service Management, Operating Systems, SQL Server, UML, SAP R/3, Quality Assurance, Integration, Databases, Release Management, Software Development, Deployment, Cross-functional Team...

Education
British Columbia Institute of Technology   2012 — 2015
Associate's Degree, Applied Database Administration and Design

Harbin Institute of Technology   1993 — 1997
Bachelor, Electronics & Telecommunications

Experience
Trezhar Bokses   March 2010 - Present
Expedia CruiseShipCenters   February 2009 - May 2012
Cruise West  June 1993 - June 2008
Renaissance Cruises, Inc  January 1991 - June 1993
Yacht Ship Cruise Lines   May 1990 - May 1991
Hyatt Regency  May 1989 - April 1991
Exploration Cruise Lines   January 1983 - January 1988

Skills
Cruises, Food & Beverage, Transportation, Teamwork, Hospitality, Hotels, Tourism, Vacation, Luxury, Hospitality Industry, Customer Service, Customer Relations, Administration, Hotel Management, Microsoft Office, Restaurants, Food, Inventory Management, Purchasing, Leisure Travel, Recruiting, Incentive Travel, Marketing Strategy, Travel Management, Resorts, Supervisory Skills, Operations Management, Training, Leisure, Management, Event Management, System Administration, Trade Shows, Budgets, Sales, Incentives

Education
Seattle Central College   1981 — 1981
Certification of Completion

George Brown College   1969 — 1970

Toccoa Falls High School   1968 — 1969
Diploma

Stony Brook School for Boys   1967 — 1968

St.Andrews High School   1956 — 1966

Experience
Expedia CruiseShipCenters   November 2008 - Present
Expedia CruiseShipCenters   May 2005 - October 2008
1to1 Cruises Inc   May 2000 - April 2005
Mark Anthony Group  March 1998 - February 1999

Skills
Cruises, Direct Marketing, Team Leadership, SEO, P&L Management, Project Management, Interactive Marketing, E-commerce, CRM, Marketing, Integrated Marketing, Tourism, Online Advertising, Leisure Travel, Strategic Planning, Team Building, Leisure, Trade Shows, Sales, Marketing Strategy, Business Development, Event Management, Online Marketing, Vacation, Franchising, Franchise Sales, Strateg, Business Strategy, Brand Development, Brand Management, Social Media Marketing, Proj, Public Speaking, Public Relations, Email Marketing, Travel Management, Incentives, Marketing Communications, Business Travel, Travel Planning, Tour Operators, Incentive Travel, Hospitality, Online Travel, Sabre, Hotels, Adventure Travel, Resorts, Destination Marketing, Market Planning

Education
IFA - Institute of Certified Franchise Executives   2013 — 2015
CFE - Certified Franchise Executive, Franchising and Franchise Operations, International Expansion

Simon Fraser University   2005 — 2005
IT Project Management Certificate

Simon Fraser University   1999 — 2001
BBA, Marketing

Kwantlen University College   1996 — 1998
Business Administration

Experience
Expedia CruiseShipCenters   November 2007 - Present
Let Them Fly   September 1983 - Present
Weight Watchers Canada  January 1998 - October 2010
Weight Watchers Canada  January 1999 - November 2008

Skills
Vacation, Cruises, Fundraising, Tourism, Leadership, Public Speaking, Leisure Travel, Travel Planning, Hospitality, Sales, Leisure, Business Travel, Incentive Travel, Travel Management, Adventure Travel, Customer Service, Event Management

Education
Centennial College   1976 — 1978
Business Administration, Law

Experience
Expedia CruiseShipCenters   August 2009 - Present
Expedia CruiseShipCenters   2009 - 2013
Jackpots Arcade   January 2009 - August 2009
Dunkin's Diamonds  June 2006 - May 2008

Skills
PowerPoint, Outlook, Microsoft Excel, Data Entry, Invoicing, Customer Service, Sales, Training, Accounting, Hospitality, Event Planning, Event Management, Travel Planning, Customer Satisfaction, Management, Travel Management

Education
Bryant College   1990 — 1992
Certificate, Micro Computers, A

Canton High School   1966 — 1970
Diploma, Business

Experience
Expedia CruiseShipCenters   May 2014 - Present
Kwik Lok Corporation   November 2012 - October 2014

Skills
Microsoft Word, Customer Service, Microsoft Office, Customer Satisfaction, Teamwork, Continuous Improvement, Event Planning, Sales, Social Networking, Team Leadership

Education
Conestoga College   2015 — 2018
Legal Administrative Assistant/Secretary

Experience
Expedia CruiseShipCenters   May 2015 - Present
___________   September 2000 - Present

Skills
Microsoft Excel, Microsoft Word, Research, Sales, Training, Analysis, PowerPoint, Credit, Microsoft Office, Customer Service, Risk Management, Budgets, Strategic Planning, Negotiation, Project Planning, Windows, Event Planning, Project Management, Leadership, Public Speaking, Outlook

Education
Fashion Institute of Technology   1985 — 1987
Associate of Science (A.S.), Textile Technology

Lycée Jacques Callot, Nancy France   1983 — 1984
N/A, Exchange Student/ 1 year

Experience
Expedia CruiseShipCenters   November 2012 - Present

Skills
Cruises, Vacation, Leisure Travel, Honeymoons, Tourism, Travel Planning, Travel Management, Business Travel, Leisure, Adventure Travel, Tour Operators, Incentive Travel, Cruise Lines, Online Travel, Travel, Hotels, Hospitality

Education
Black Hawk College
Travel, Tourism and Hospitality Program

Western Illinois University
Bachelor of Education (B.Ed.), Elementary Education and Teaching

Experience
Expedia CruiseShipCenters   July 2010 - Present
ESF-15 Volunteer   2005 - 2015
ESF-15 Volunteer   2005 - 2015
Holiday Cruises & Tours   August 2012 - November 2012
Aflac  October 2009 - April 2011
Walgreens, 2004-2009   December 2004 - October 2009
Wal-Mart  January 1999 - January 2004
Centel Classic Breakfast   January 1988 - January 1992
Muscular Dystrophy   January 1986 - January 1987

Skills
Customer Service, Sales, Cruises, Tourism, Social Networking, Marketing, Event Management, Social Media, Social Media Marketing, Public Relations, Team Building, Management, Strategic Planning

Education
Ashworth College
Medical Records

Career Development Inst
Pharmacy Technician/Assistant

Keiser College
Medical/Clinical Assistant

North Florida Community College
Business/Computer

Experience
Expedia CruiseShipCenters   May 2013 - Present
White Glove Cruise Division   April 2012 - May 2013
Oceania Cruises  July 2011 - January 2012
Park West Gallery  2005 - 2010
Maple Leaf Brewery   2001 - 2004

Skills
Human Resources, Sales Operations, Event Management, Tourism, Hospitality, Cruises, Hotels, Hospitality Industry, Hospitality Management, Leisure Travel, Business Travel, Travel Management, Sales, Vacation, Event Planning, Leisure, Customer Service, Marketing Strategy, Marketing, Team Building, Social Media Marketing

Education
Fitchburg State College   1994 — 1996
Secondary Education and English Literature

Springfield Technical Community College   1990 — 1992
Registered Nursing/Registered Nurse

Experience
The Art of Productions Inc.   April 2015 - Present
Expedia CruiseShipCenters   April 2012 - Present
Ivy Bar and Kitchen   May 2014 - August 2014
A.H. Wilkens Auctions and Appraisals   October 2013 - February 2014
Brooks Brothers  July 2013 - January 2014
York Region Youth Outreach Association   March 2013 - May 2013
Brock University  October 2010 - January 2011

Skills
PowerPoint, Teamwork, Customer Service, Event Management, Hospitality, Event Planning, Sales, Social Networking, Tourism, Social Media, Marketing, Customer Satisfaction, Retail, Social Media Marketing, Facebook, Public Relations, Time Management, Marketing Communications, Account Management, Fundraising, Advertising, Marketing Strategy, Microsoft Word, Microsoft Office, Microsoft Excel

Education
Western University   2014 — 2015
Continuing Studies Diploma, Arts Management

Brock University   2008 — 2012
Studies in Arts and Culture Concentration in Curatorial Studies, Art History, Criticism and Conservation

Sheridan College   2007 — 2008
Certificate in Art Fundamentals

Christ the King Secondary School

Experience
Scotiatrust   June 2014 - Present
Expedia CruiseShipCenters   October 2010 - Present
Scotiatrust   February 2013 - June 2014
Scotiabank  August 2011 - February 2013
Scotiabank  January 2009 - August 2011
Scotiabank  October 2006 - January 2009
Scotiabank  April 2004 - October 2006
Scotiabank  August 2001 - April 2004

Skills
Retail Banking, Mortgage Lending, Residential Mortgages, Mutual Funds, Investments, Relationship Management, Retirement Planning, Wealth, Estate Planning, Banking, Retirement, High Net Worth..., Wealth Management..., Wealth Management, Financial Services, Cross Selling, Cash Management, Securities, Investment Strategies, Risk Management, Savings, Credit, Personal Finance, Consumer Lending, KYC, Refinance, Customer Service, Debt Management, Loans, Financial Risk, Fixed Income, Asset Management, Funding, Investment Advisory, Financial Planning

Education
Canadian securities institute   2013 — 2016
MTI designation, Estate and Trust

Canadian securities institute   2008 — 2016
PFP Designation, Financial Planning and Services

Kwantlen University College   2001 — 2004
Associate of Arts (AA), Geography

Tamanawis secondary school   1996 — 2001
High school diploma

Experience
Expedia CruiseShipCenters   January 2014 - Present
Brothers Bar and Grill South Bend   October 2011 - April 2013
O'rourkes Public House  July 2010 - November 2011
Ruth's Chris Steak House  August 2007 - August 2010

Skills
Restaurants, Restaurant Management, Food & Beverage, Bartending, Hospitality, Food Service, Menu Development, Catering, Micros, Food, Hospitality Management, Customer Service, Time Management, Customer Satisfaction, Inventory Management, Food Safety, Cooking, Event Planning, Sales, Microsoft Office, Travel, Business Travel, Travel Planning, Leisure Travel, Travel Arrangements, Adventure Travel, Tourism, Family Vacations, Disney Vacations, Vacation, Vacation Rental, Travel Agency, Certified Travel..., Cruises, Group Cruises, River Cruises, Luxury Cruise, Birthday Parties, Corporate Events, Church Events, Coordinating Events, Airline Reservations, Car Rental, Railway, Leisure, Web Services, Inclusive Resorts, Golf Resorts, Ski Resorts, Resorts

Education
Indiana University South Bend   1996 — 2002
Business/Mass Communications-Public Relations

Ball State University   1995 — 1996
Elementary Education/ Business

Saint Joseph's high school south bend   1991 — 1995

Experience
Expedia CruiseShipCenters   January 2014 - Present
Ladner Cruise and Travel Centre   January 2012 - January 2014
Princess Cruises  October 2007 - December 2009
Princess Cruises, Cunard Line   May 2004 - May 2007
Princess Cruises  May 2001 - May 2004
Renaissance Cruises  January 2000 - April 2001
Granville Entertainment   November 1997 - January 2000
Princess Tours and Princess   May 1995 - May 1998

Skills
Business Development, Training, Analysis, Hotels, Cruises, Microsoft Office, Coaching, Supervisory Skills, Revenue Analysis, Process Scheduler, Microsoft Word, Recruiting, Tourism, Sales, Lotus Notes, Management, Marketing Management, Microsoft Excel, Hospitality Industry, Tour Operators, Marketing, Vacation, Sales Management, Hospitality, Budgets, Customer Satisfaction, Event Management, Food & Beverage, Resorts, Leisure Travel, Hospitality Management, Event Planning, Customer Service, Restaurants, Travel Management, Leisure, Corporate Branding, Hotel

Education
BCIT   1997 — 1998

Tourism Training Institute   1994 — 1994
Diploma, Business Management in Tourism

Pacific Rim Institute of Tourism   1992 — 1993
Business Management, Tourism and Travel Services Marketing Operations

Douglas College   1989 — 1991
Physical Education and Political Science Courses

Experience
Expedia, Inc.   May 2013 - Present
Expedia CruiseShipCenters   June 2011 - May 2013
Expedia CruiseShipCenters   April 2008 - June 2011
Detheory Development Inc.   April 2007 - September 2009
Sage  February 2008 - April 2008
MaxIntegration Technologies   June 2006 - March 2007

Skills
Visual Studio, Visio, NetBeans, Object Oriented Design, C#, VB.NET, Java, MySQL, Crystal Reports, Telerik, ASP.NET, AJAX, HTML, CSS, JavaScript, jQuery, XML, Microsoft SQL Server, Eclipse, MVC, HTML 5, CSS3, TFS, SOAP, .NET, JSON, Databases, IIS, Web Applications, VSS

Education
CDI College   2006 — 2007
Programmer Analyst Diploma, Information Technology

Experience
DoubleTree Suites by Hilton at Walt Disney World   June 2015 - Present
Expedia CruiseShipCenters   February 2014 - Present
Pegasus Transportation  August 2014 - June 2015
USHEALTH Advisors  October 2012 - August 2014
HSA for America and MediGap Advisors   March 2011 - October 2012
Sheraton Safari Hotel and Suites   December 2009 - June 2011
Integrity Financial Services, Inc.   January 2010 - January 2010
Apex Lending, Inc.   July 2005 - December 2009
Grosvenor Resort/Regal Sun   1998 - 2005
Gaylord Palms Resort and Convention Center  February 2002 - February 2004

Skills
Fixed Annuities, Business Coaching, Term Life Insurance, Health Insurance, Life Insurance, Accident, Health Savings Accounts, Insurance, Sales, Long-term Care, Small Business, Sales Management, Employee Benefits, Disability Insurance, Brokers, Leadership, Cold Calling, Marketing, Critical Illness, Training, Team Building, Whole Life, Medicare, General Insurance, Underwriting, Universal Life, Property & Casualty..., Commercial Insurance, Retirement Planning, Mortgage Lending, Retirement, Strategic Financial..., Investments, Wealth, Licensed Life, Coaching, Marketing Strategy, Hotels, Finance, Sales Presentations, Email Marketing, Individual Health..., Long Term Care Insurance, Mortgage Marketing, Meeting Planning, Hospitality, Hospitality Management, Hospitality Industry

Education
Greenville College   1980 — 1984
BA, Social Work/Spanish

Experience
Expedia CruiseShipCenters   February 2015 - Present
Telus Mobility  May 2006 - Present

Skills
Team Leadership, Telecommunications, Project Management, New Business Development, Sales Management, Troubleshooting, Customer Experience, Customer Satisfaction, Call Centers, Account Management, Leisure Travel, Travel Planning, Cruises

Education
Concordia University
Business, Management, Marketing, and Related Support Services

Experience
Cruises Inc.  August 2013 - Present
Foundation Insurance of Florida, LLC  March 2015 - Present
ReStockIt.com  August 2012 - March 2015
Expedia CruiseShipCenters   September 2010 - August 2012
MetLife  June 2010 - August 2010
Northwestern Mutual  August 2009 - April 2010

Skills
Social Media, Customer Service, Marketing, Online Advertising, Sales, Tourism, Social Media Marketing, Facebook, Social Networking, Email Marketing, Marketing Strategy, Online Marketing, Event Management, Advertising, Leadership

Education
Florida State University - College of Business   2006 — 2010
B.S., Finance & Real Estate

Experience
Expedia CruiseShipCenters   August 2011 - Present
Canadian Tire  March 2014 - January 2015
Department of National Defence  June 2009 - July 2012
Public Safety Canada - Sécurité publique Canada   November 2007 - May 2009
Department of National Revenue and Natural Resources   2004 - 2007
Department of National Defence  2001 - 2007
Hon. Allan Rock's Office   2003 - 2004
Denis' Catering   1993 - 2001

Skills
Hospitality Management, Retail and Food..., Travel Planning, Travel Arrangements, Office Administration, Office Management, Customer Service, Public Relations, Event Management, Government, Hospitality, Event Planning, Sales, Time Management, Public Policy, Management, Tourism, Team Building, Policy Analysis, Social Media, Leadership, Marketing, Hotels

Education
Algonquin College of Applied Arts and Technology   1986 — 1988
Culinary Arts/Chef Training

Experience
Ramos Holdings Ltd.   December 2013 - May 2015
Expedia CruiseShipCenters   November 2008 - December 2013
Thomas Cook  January 2007 - October 2008
Cruiseshipcenters  2000 - 2007
All Clean Service Ltd.   1984 - 2006
NRS Block Bros Realty   1986 - 1992

Skills
Cruises, Sales, Leisure Travel, Vacation, Team Leadership, Tourism, Training, Marketing, Incentive Travel, Management, Customer Service, Leisure, Incentives, Business Travel, Leadership, Travel Management, Tour Operators, Hotels, Sabre, Event Management, Resorts, Travel Planning, Marketing Strategy, Revenue Analysis, Trade Shows, Team Building, Sales Management, Business Development

Education
Capilano University   1983 — 1985
a.a.s., Business/Marketing

Capilano University, North Vancouver, BC   1983 — 1985
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services

Experience
ACC Entertainment (Sand Art)   August 2014 - Present
InterContinental Hotels Group  November 2013 - Present
Imperial Hotel Management College   January 2013 - Present
Expedia CruiseShipCenters   September 2013 - August 2014
Renaissance Vancouver Harbourside Hotel   February 2013 - May 2013
Kempinski Hotels  June 2010 - August 2011
Rixos   August 2005 - November 2006
Intercontinental Almaty Hotel   June 2001 - March 2003
InterContinental Hotels Group  April 1998 - June 2001
Hilti  2001 - 2001

Skills
Social Media, Microsoft Office, Public Relations, PowerPoint, Public Speaking, Microsoft Word, Event Planning, Facebook, Photoshop, Research, Microsoft Excel, Editing, Social Networking, French, InDesign, Leadership, Marketing, Spanish, Event Management, Team Leadership, Customer Satisfaction, Social Media Marketing, Project Management, Sales, Customer Service, Teamwork, Market Research, Budgets, Marketing Communications, Strategic Planning, Hospitality, English, Negotiation, Marketing Strategy, Tourism, Project Planning, Outlook, Time Management, Hotel Management, Opera, Hotel Booking, Rooms Division, Training, Hotels, Management, Micros, Front Office, Hospitality Industry, Hospitality Management, Property Management...

Education
Imperial Hotel Management College   2013 — 2014
Advance Diploma in Hospitality Management, Hospitality Management

Ankara Üniversitesi   2006 — 2007
TOMER, Turkish Language and Literature

Almaty Central Asian University   2004 — 2006
Bachelor's degree, Finance and Economics

Almaty Technical Institute   1997 — 2001
BA in Tourism & Cultural Studies, Tourism and Travel Services Management

Experience
Samaritan's Purse Canada  May 2012 - Present
Power to Change Ministries  April 2007 - May 2012
Expedia CruiseShipCenters   June 2004 - April 2007

Skills
Event Management, Social Media, Event Planning, Marketing Communications, Public Relations, Social Media Marketing, Marketing, Advertising, Social Networking, Fundraising, Nonprofits, Editing, Strategic Communications, Newsletters, Corporate Communications, Community Outreach, Email Marketing

Education
British Columbia Institute of Technology   2001 — 2003
Diploma of Technology, Marketing Management (Communications)

Experience
Expedia CruiseShipCenters   February 2015 - Present
chase bank  November 2004 - January 2015

Skills
Management, Team Building, Sales Management, Customer Service, Leadership, Sales, New Business Development, Marketing, Microsoft Excel, Strategic Planning, Public Speaking, Coaching, Budgets, Leadership Development, Retail, Microsoft Office, Loans, Mortgage Lending, Credit, Banking, Social Media

Education
Central State University, Edmond, Ok   1980 — 1986
Business Administration and Management, General

College of Business   1980 — 1986

Experience
Expedia CruiseShipCenters   January 2012 - Present
CFRA - Chum Radio Ottawa   January 2005 - Present
Better Business Bureau  2005 - 2012

Skills
Event Management, Social Media, Event Planning, Public Relations, Social Media Marketing, Strategic Communications, Marketing Strategy, Advertising, Blogging, Copywriting, Video Production, Marketing, Tourism, Online Marketing, Facebook, SEO, Entertainment, Media Relations, Public Speaking, Digital Marketing, Marketing Communications, Social Networking, Fundraising, Press Releases, Radio, Web Design, Editing, Television, Customer Service, Online Advertising, Broadcast, Photography, Video, Journalism, Corporate Communications, Strategic Planning, Email Marketing, Creative Writing, Trade Shows, Radio Host, Digital Media, New Media, Publicity, Media Planning, Radio Producing, Broadcast Journalism, Radio Broadcasting, Copy Editing, Radio Advertising, Multimedia

Education
Algonquin College of Applied Arts and Technology   1978 — 1980
Broadcasting, Radio and Television

Merivale High School

Experience
Expedia CruiseShipCenters   January 2014 - Present
Ivy Tech Community College  December 2009 - Present
HFF, Inc.   August 2000 - Present
Ball State University  November 2008 - June 2012
Ball State University  October 2006 - November 2008
Ball State University  August 1996 - October 2006

Skills
Higher Education, Microsoft Office, Teaching, Research, PowerPoint, Staff Development, Event Planning, Microsoft Excel, Data Analysis, Analysis, Distance Learning, Program Management, Management, Access, Administration, Leadership

Education
Ball State University - CCIM   2005 — 2008
MS, Information and Communication Sciences

Ball State University - College of Business   2000 — 2004
Bachelor of Science, Business Information Technology

Experience
Expedia CruiseShipCenters   March 2014 - Present
Online Resources  2004 - 2006

Education
HACC, Central Pennsylvania's Community College   1997 — 2000
Associates, Business

Experience
Expedia Cruise Ship Centers  February 2015 - Present
Expedia CruiseShipCenters   February 2015 - Present
Humber College  September 2012 - April 2014

Skills
Basic fast-Sanitation..., Teamwork, Microsoft Office, PowerPoint, Time Management, Social Media, Microsoft Word, Research, Microsoft Excel, Event Planning, Public Speaking, Customer Service, Photoshop, Critical Thinking, Event Management, Teaching

Education
Humber College   2012 — 2014
Hospitality Management

University of Chittagong
Master of Commerce in Management

Experience
Expedia CruiseShipCenters   June 2003 - Present
Ministry of the Attorney General  June 1992 - Present
Mininstry of the Attorney General   June 1990 - Present

Skills
Administrative..., Legal Writing, Legal Research, File Management, Event Planning, Public Speaking, Office Management, Research, Outlook, Office Administration, Editing, Litigation, Courts

Education
DeVry Institute of Technology   2000 — 2003
Diploma, Computer Systems Networking and Telecommunications

Devry College of applied Arts & Technology (Mississauga) Ontario
Computer Systems Networking and Telecommunications

Experience
Expedia CruiseShipCenters   August 2012 - Present
Rethink Communications  March 2011 - August 2012
Verita Strategy Group   September 2009 - August 2012
Phillips, Hager & North   September 2010 - February 2011
BCIT  August 2009 - July 2010
BCIT  March 2006 - September 2008

Skills
Web Applications, Web Development, C#, ASP.NET MVC, Microsoft SQL Server, jQuery, Requirements Analysis, JavaScript, T-SQL, Communication, MySQL, AJAX, SQL, Problem Solving, ASP.NET, PHP, Visual Studio, HTML 5, LINQ, .NET, XML, CSS, HTML, XHTML, Business Intelligence, AngularJS

Education
British Columbia Institute of Technology   2008 — 2009
Full-time Certificate of Technology, Software System Development

British Columbia Institute of Technology   2005 — 2006
Full-time BCIT/Industry Partnership Certificate, Office Administrator with Technology Program

Pusan National University   1996 — 2002
Bachelor, Economics - International Trade

Experience
Expedia CruiseShipCenters   June 2012 - Present

Skills
Travel Management, Vacation, Hospitality Industry, Resorts, Leisure, Revenue Analysis, Hotel Management, Hospitality Management, Tour Operators, Incentive Travel, Online Travel, Adventure Travel, Marketing Strategy, Marketing, Social Media Marketing, Customer Service, Social Networking, Event Planning, Team Building, Sales, Event Management

Education
College of the Ozarks

College of the Ozarks

Experience
Sunset Grill - Red Deer   2013 - Present
Microtel Inn and Suites - Red Deer   2013 - Present
Expedia CruiseShipCenters   2008 - Present
Tim Hortons  March 2000 - 2013

Skills
Cruises, Tourism

Education
York University - Osgoode Hall Law School   1993 — 1996

Brock University   1989 — 1993
Bachelor of Business Administration, Finance

Brock University   1985 — 1989
Bachelor of Business Economics

West Park SS   1975 — 1979

Experience
Self Employed  January 2013 - Present
Expedia CruiseShipCenters   September 2012 - Present
Durham Region Local Training Board   September 2004 - April 2013
Canadian Training Institute - CTI   January 2004 - September 2004
Durham Region Unemployed Help Centre   1998 - 2004

Skills
Career Counseling, Resume Writing, Research, Budgeting, Administration, Event Management, Budgets, Nonprofits, Resume, Event Planning, PowerPoint, Coaching, Training, Time Management, Community Outreach, Team Building, Social Media, Social Networking, Microsoft Word

Education
Durham College   2004 — 2005
Certificate, Teaching and Training Adults

Experience
Avon  January 2015 - Present
Florida State College at Jacksonville  March 2014 - Present
Expedia CruiseShipCenters   July 2012 - Present
Purdue University  July 2007 - March 2014

Skills
PowerPoint, Social Media, Research, Public Speaking, Prezi, Leadership, Event Planning

Education
Kansas State University   2007 — 2010
Graduate Certificate in Academic Advising, Academic Advising, 4.0

University of South Florida   2002 — 2005
Master of Arts, Elementary Education and Teaching

Saint Joseph's College Rensselaer, IN   1991 — 1995
Bachelor of Arts (B.A.), Mass Communication/Media Studies

Experience
Flight Centre USA - discountcruises.com   June 2010 - Present
Expedia CruiseShipCenters   March 2010 - May 2010
Image Photo Services  March 2004 - September 2009
Starboard Cruise Services  September 1981 - May 2003

Skills
Purchasing, Retail Management, Merchandising, Operations Management, Customer Service, Employee Relations, Hiring, Staff Development, Accountability, Retail, Inventory Management, Luxury, Team Leadership, Store Management, Training, Recruiting, Cruises, Employee Training, Leadership, Sales, Income Statement, Loss Prevention, Profit, E-commerce, Hospitality, Human Resources, P&L, Management

Education
Florida International University   1980 — 1981
Bachelor of Science, Travel and Tourism

Experience
Expedia CruiseShipCenters   Business AnalystCIBCMarch 1981 - December 2006
Fire & Life Insurance   August 1971 - December 1980

Skills
Cruises, Honeymoons, Leisure Travel, Vacation, Travel Insurance, Business Travel, Travel Management, Car Rental, Leisure, Tour Operators, Incentive Travel, Adventure Travel, Sabre, Tourism, Online Travel, Travel Planning, Family Reunions, Hotel Booking, Hotels, Airline Reservations

Education
Centennial College

County High School

Experience
Stirling Sotheby's International Realty  1996 - Present
Expedia CruiseShipCenters   June 2001 - Present
The first F.A. Orlando   1988 - 1993
Bankers Trust  1972 - 1988

Skills
Banking Operations, Real Estate, Travel Planning, Negotiation, Selling, Core Banking, Luxury, Investment Properties, Rentals, ABR, Short Sales, Condos, Sellers, Single Family Homes, First Time Home Buyers, Online Marketing, REO, Property Management, Marketing, Sales, Residential Homes, New Home Sales, Investors, Vacation Homes, Foreclosures, Buyers

Education
Bronx Community College

CUNY Bronx Community College
Accounting and Finance

Experience
Expedia CruiseShipCenters   2011 - Present
Coral Sands Travel   April 2008 - March 2011

Skills
Cruises, Travel Management, Honeymoons, Tour Operators, Travel Insurance, Car Rental, Business Travel, Vacation, Leisure Travel, Ticketing, Leisure, Online Travel, Sabre, Tourism, Hospitality, Incentives, Airline Reservations, Incentive Travel, Travel Agency, Apollo, Travel Planning, Disney, Resorts, Adventure Travel, Hotel Booking, SNG Certified..., Travel Technology, Event Management, Luxury, Hotels, Airline Ticketing, Google Groups, Sustainable Tourism, Amadeus, Holidays, Event Planning, Online Marketing, Destination Marketing, Corporate Events

Education
Colorado Technical University   2014 — 2015
Bachelor of Business Administration (BBA), With Consecration in Business Development

Colorado Technical University   2012 — 2014
Associates of Science in Business Administration, Business Administration, GPA Upon Graduation was a 3.60

Thomson Education Direct   2004 — 2006
Diploma, Tourism and Travel Services Management

Experience
Expedia CruiseShipCenters   May 2012 - Present
Rosemary Heights Seniors Village   October 2008 - Present
Willow Manor   July 2009 - September 2010

Skills
Cruises, Travel Planning, Tourism, Hotels, Vacation, Hospitality, Leisure Travel, Adventure Travel, Incentive Travel, Tour Operators, Resorts

Education
Kwantlen University College

Experience
Millenium Construction & Design Inc   August 2014 - Present
First Student Canada  September 2010 - July 2014
Expedia CruiseShipCenters   February 2008 - January 2011
Canadian Tire  October 2004 - December 2007
Manitoulin Transport  January 1999 - February 2000
Great Lakes Power   1996 - 1998
Canadian Bushplane Heritage Museum   May 1995 - June 1996
Heart & Stroke Foundation  September 1994 - May 1995
Cornerstone Properties  January 1994 - September 1994
Chrisam Sales   October 1992 - January 1994

Skills
Transportation, Public Transport, Customer Service, Truckload, Microsoft Office, Office Administration, Bookkeeping, Marketing Communications, Advertising, Fundraising, Small Business, Marketing

Education
Laurentian University - Algoma University College   1986 — 1989
Bachelor of Arts (B.A.), Economics

Sault College of Applied Arts and Technology   1985 — 1986
One Year Diploma with Honours, Business Administration and Management, General

CASS High School

Experience
Expedia CruiseShipCenters   August 1988 - Present
WorkSafeBC  September 1979 - February 2013
Bank of Montreal  1975 - 1979

Skills
Customer Service, Negotiation, Budgets, Strategic Planning, Team Building, Coaching, Business Analysis, Tourism, Cruises, Business Planning, Marketing Strategy, Leadership, Entrepreneurship, Event Management, Travel Management, Marketing, Hospitality, Hotels

Education
British Columbia Institute of Technology / BCIT   1973 — 1975
Accounting and Finance

Capilano College   1973 — 1974
Business Administration and Management, General

Windermere HS   1968 — 1971

Experience
Cruise Planners American Express   June 2013 - Present
Expedia CruiseShipCenters   January 2009 - June 2013
Costa Cruise Lines North America  January 2000 - 2009
Premier Cruises/Dolphin Cruise Line   January 1993 - January 2000

Skills
Sales, Tourism, Sales Management, Cruises, Travel Management, Leisure Travel, Business Travel, Leisure, Team Building, Hotels, Vacation, Tour Operators, Amadeus

Education
Bridgewater State University

Experience
Expedia CruiseShipCenters   May 2008 - Present
Fasano Associates   January 2006 - January 2009
Keepers Staffing Agency   March 2006 - June 2006
Petsmart Waldorf   January 2004 - April 2006

Skills
Hospitality, Travel Planning, Data Entry, Customer Service, Cruises, Tourism, Travel Management, Human Resources, Training, Vacation, Project Planning, Adventure Travel, Sabre, Business Travel, Leisure Travel

Education
University of Maryland University College
Bachelor of Science, Business Administration

College of Southern Maryland
Associate of Science, Business Administration