Fidelis Care
Industry: Insurance company
DescriptionFidelis Care is a New York-based health insurance company. Formed in 1993, Fidelis Care serves more than 1.7 million New York residents. It is a subsidiary of Centene Corp. CEO: Father Patrick J. Frawley (Jul 2012–) Headquarters: United States of America Parent organization: Centene Corporation Founded: 1993 Staff: 4550 (est.) Subsidiary: Better Health Plan Inc
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Fidelis Care Employees
Assurex Health March 2015 - Present
Acupath Laboratories Inc. November 2013 - March 2015
Siemens Healthcare August 2007 - April 2009
Bristol-Myers Squibb Medical Imaging March 2003 - March 2007
Wyeth Pharmaceuticals 1999 - 2003
Fidelis Care 1996 - 1998
Skills
Insurance, Sales, Healthcare, Business Planning, Medicare, Negotiation, CRM, Passion for Helping..., Building Strong..., Needs Analysis, Dependable Team Player, Prospecting Skills, Understanding Customer..., Exceptional Customer..., Caring, Honest, Medicare Options, Dlivering Strategic..., Diagnostic Healthcare..., Relationship Manager, Negotiation Skills, Medicare Specialist, Health payor..., Managed Care Contracting
Education
Long Island University, C.W. Post Campus 1982 — 1986
Bachelor of Science (BS), Marketing
People Inc. June 2014 - Present
Catholic Charities Buffalo 2012 - Present
Fidelis Care 2000 - 2011
Skills
Outlook, Healthcare, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Administrative..., Nonprofits, Management, Office Administration, Case Managment, Event Planning, Administration, Telephone Skills, Social Networking, Time Management, Leadership Development, Sales, Critical Thinking, Microsoft Office 2007, Call Centers, Facebook, SPSS, Customer Satisfaction, HIPAA, Managed Care, Insurance, Medicaid, Health Insurance, Leadership, Team Building
Education
Hilbert College
Conflict Resolution, Human Services, General
New Directions Youth and Family Services July 2014 - Present
Wilmington Trust an affiliation of M&T bank September 2013 - July 2014
Bank of America March 2011 - June 2013
Crisis Services February 2011 - November 2011
Sunoco January 2008 - March 2011
FIDELIS CARE March 2003 - August 2007
Denny's January 2001 - January 2004
Command Perforance Styling Salons December 1993 - September 1999
Skills
Training, Leadership, Public Relations, Sales, Healthcare, Case Managment, Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Outlook, Data Entry, Time Management, Customer Satisfaction, Data Analysis, Teamwork, Access, Team Leadership, Analysis, Insurance, Process Improvement, Marketing, Team Building, Banking, Coaching, Risk Management, Fundraising, Nonprofits, Social Services, Management
Education
State University of New York at Buffalo 2007 — 2011
BA, Interdisciplinary Social Sciences
University of New York at Buffalo 2007 — 2011
Bachelor of Science (BS), Interdisiplinary Social Sciences
Medaille College 2003 — 2005
HHS
Kenmore East Senior High 1982 — 1986
Regents, Music and nursing
Fidelis Care February 2014 - Present
TEKsystems January 2014 - February 2014
Sitel November 2011 - January 2014
National Action Financial Services March 2008 - November 2011
Skills
MCSE 2003, Windows Server, Citrix, DNS, VMware ESX, Enterprise Software, VMware, VMware Certified..., Active Directory, Cisco Technologies, Servers, HP Proliant, vSphere, Dell PowerEdge Servers, VMware Infrastructure, Windows, VMware vSphere
Education
ITT Technical Institute-Getzville 2006 — 2008
Associate's degree, Computer Network Systems
Fidelis Care November 2013 - Present
Sodexo October 2011 - November 2013
Sodexo October 2008 - October 2011
Sodexo Remote Sites December 2006 - October 2008
USDA National Finance Center March 2006 - December 2006
Bellwether Technology Corporation January 2006 - March 2006
Skills
Cisco Technologies, Data Center, Switches, Network Security, Security, Network Architecture, Network Administration, IPSec, Juniper, Cisco IOS, Networking, Routers, Servers, F5 BigIP, Troubleshooting, Routing, Network Infrastructure, DHCP, Network Engineering, Technical Support, Riverbed, ITIL, Netscaler, Cisco Nexus, VSS, DNS, Aruba Wireless, BGP, OSPF, Palo Alto Firewalls, Change Management, WAN, Vendor Management, Infrastructure, Disaster Recovery, VirtualBox, Computer Security, CCNA, Network Design, FreeBSD, GNS3, VMware ESX, Virtualization, Switching, Strong Host Model, Routing Policy Database, Anycast Gateway, FHRP Isolation, MPLS
Education
Herzing University-Kenner 2005 — 2007
Associate of Science (A.S.), Computer Network Technology, GPA: 3.86
Fidelis Care April 2015 - Present
Sister's of Charity Hospital September 2011 - Present
Community Health Systems November 2013 - October 2014
Community Health Systems February 2013 - September 2013
Partners HealthCare 2013 - 2013
Intellect Resources September 2012 - October 2012
Preferred Solutions July 2012 - August 2012
Community Health Systems March 2012 - May 2012
CareFusion December 2005 - January 2012
ettain group 2011 - 2012
Skills
Computer Repair, Customer Service, Healthcare Information..., EHR, HIPAA, Epic Systems, EMR, Software Documentation, Troubleshooting, Healthcare, Software Implementation, Hospitals, Hands-on Training, Help Desk Support, GoLive, Clinical Research, Nursing, Citrix, CPOE, Cerner, Pharmacy, Ambulatory, Informatics
Education
Buffalo State College 1999 — 2002
Bachelor of Science, Computer Information Systems
Erie Community College 1997 — 1999
A.S., General Studies
Fidelis Care September 2015 - Present
Elmira College September 2013 - Present
Self Employed September 2011 - Present
Fidelis Care NY April 2012 - September 2015
Mothers and Babies Perinatal Network July 2009 - April 2012
JCPenney May 2005 - October 2009
Susquehanna Valley School District September 2008 - May 2009
Skills
Emergency Management, Program Management, Medicaid, Health Insurance, Disaster Recovery, Strategic Planning, Employee Relations, Social Media, Sales Presentations, Marketing Communications, Research, HIPAA, Press Releases, Crisis Management, Operations Management, Team Leadership, Community Outreach, Community Development, Public Speaking, Marketing, Leadership, Training, Sales, Management, Microsoft Office, Nonprofits, PowerPoint, Event Planning, Customer Service
Education
Elmira College 2010 — 2012
Masters, Emergency and Disaster Preparedness, Health Services Management
Wilkes University 2004 — 2008
Bachelors, Political Science, History, Women's Studies
Fidelis Care March 2015 - Present
Fidelis Care March 2014 - March 2015
US Army 2007 - August 2013
Franklin & Marshall College Library September 2003 - May 2007
Skills
Project Management, Customer Service, Information Technology, Documentation, Proficiency in French..., Computer Proficiency, Lotus Notes, Citrix, Microsoft Office, Microsoft Excel, Army, Visio, Troubleshooting
Education
Franklin & Marshall College 2003 — 2007
Bachelor of Arts (B.A.), International/Global Studies
Fidelis Care June 2015 - Present
MVP Health Care 2005 - June 2015
MVP Health Care 2004 - 2005
MVP Health Care 2002 - 2004
MVP Health Care 2000 - 2002
University at Albany 1990 - 2000
Skills
Healthcare, SDLC, Business Requirements, Process Improvement, Requirements Gathering, PMP, PMI, Project Planning, Visio, PMO, Information Technology, Management, Project Management, Change Management, MS Project, Program Management, Requirements Analysis, Six Sigma, Software Documentation, Business Analysis, HIPAA, Project Delivery, ICD-10, Healthcare Information..., Business Process..., Vendor Management, Disaster Recovery, Project Portfolio..., Software Project..., Integration, IT Management, Business Process, Quality Assurance, Resource Management, Business Intelligence, Systems Analysis, IT Strategy, Business Process..., Software Implementation, Cross-functional Team..., Data Warehousing, ITIL, User Acceptance Testing, Enterprise Architecture, IT Service Management, Process Engineering, Health Insurance
Education
The Sage Colleges-Sage Graduate School 1980 — 1983
MS, Public Administration (Health Administration Minor)
Ithaca College 1974 — 1978
BS, Health Administration
Fidelis Care February 2015 - Present
Hypnotherapy center for anxiety, stress, wellness, and weight loss January 2013 - Present
Private Practice- Rachel Heller, LCSW September 2011 - Present
OHEL Children's Home and Family Services January 2013 - February 2014
Ohel Children’s Home and Family Service January 2009 - January 2013
Ohel Long Island Services January 2009 - January 2011
Tempo Group-Outpatient Substance Abuse Clinic January 2008 - January 2009
Skills
psychotherapy, Weight Loss Coaching, Addiction Recovery, Food Addiction, Program Development, Group Therapy, social skills workshops, Adolescent Therapy, Psychotherapy, Adolescents, Mental Health, Treatment, Psychology, Stress Management, Family Therapy, Mental Health Counseling, Therapeutic Crisis..., Social Services, Crisis Intervention, Community Outreach, Clinical Supervision, DBT, Mindfulness, Chemical Dependency, Trauma Therapy, Parent Education, CBT, Prevention, Google Groups, Therapists, Post Traumatic Stress, Behavioral Health, Case Management, Clinical Research, Interventions, Life Transitions
Education
NYU Silver School of Social Work
Masters of Social Work, Clinical/Medical Social Work
New York University 2006 — 2008
Advanced Training, Substance abuse treatment
Brooklyn College
BA, Psychology
Fidelis Care May 2011 - Present
Fidelis Care October 2009 - April 2011
Fidelis Care October 2006 - October 2009
Excellus BCBS 2001 - 2006
Skills
Process Engineering, Six Sigma, Document Scanning, Requirements Gathering, Business Analysis, Visio, Process Improvement, Team Leadership, Problem Solving, Product Management, Business Process..., Business Process, Business Process Design, Requirements Analysis, Business Requirements, Microsoft Office, Systems Analysis, Healthcare Information..., HIPAA, Business Intelligence, Information Technology, Software Documentation, Lean Manufacturing, IT Strategy, Full SDLC, User Acceptance Testing, System Integration..., Bug Tracking, Business Process..., SharePoint, Analysis, SDLC
Education
State University of New York College at Buffalo 1998 — 2001
Industrial Engineering, Manufacturing, Process Engineering, Statistical Quality Control, Six Sigma, Lean Manufacturing, TQM
Erie Community College 1997 — 1998
Business Administration, TQM, Marketing, Quantitative Business Methods
Pearl Carroll & Associates May 2013 - Present
Greater Allegany County Chamber of Commerce March 2013 - Present
WILLCARE May 2012 - Present
Fidelis Care February 2010 - May 2012
UPS November 2009 - December 2009
Greater Allegany County Chamber of Commerce May 2009 - September 2009
Houghton College May 2004 - May 2009
CITGO Petroleum May 2006 - May 2007
Skills
Human Resources, Recruiting, Business Development, Business Strategy, Public Relations, Direct Marketing, News Writing, Creative Writing, Editing, Press Releases, Direct Sales, Sales Leads, Sales Presentations, Sales Process, Marketing Strategy, Integrated Marketing, Market Research, Marketing Communications, Local Marketing, Public Speaking, Customer Retention, Customer Service, Customer Support, Long-term Customer..., Building Relationships, Entrepreneurship, Managerial Finance, Strategic Planning
Education
Liberty University 2010 — 2013
Masters of Business Administration, Human Resources
Houghton College 2005 — 2009
Bachelor of Arts, Communications - Integrated Marketing
Houghton Academy 2001 — 2005
Fidelis Care May 2012 - Present
Skills
Healthcare, Healthcare Information..., Vendor Management, Lotus Notes, Hospitals, Process Improvement, SQL, Team Leadership, Analysis, Microsoft Excel, Provider Relations, Customer Service, Microsoft Office, HMO, Health Insurance
Education
Monroe College-New Rochelle
Business Administration, Management and Operations
Blue Cross and Blue Shield of Louisiana October 2014 - Present
Lindsay Lakomy December 2008 - Present
Fidelis Care January 2012 - October 2014
Hector Wine Company July 2013 - July 2014
GC Marketing Services June 2013 - May 2014
Macy's June 2010 - May 2014
Amy Wilston Promotions January 2010 - May 2014
Empire State Carpenters June 2009 - January 2012
Take Back The Night Foundation 2008 - 2011
Macy's October 2008 - June 2010
Skills
Change Management, Contract Negotiation, Managed Care, Brand Awareness, Business Analysis, Customer Service, Health Insurance, Marketing, Account Management, Sales, Marketing Strategy, Social Media, Healthcare, Leadership, Employee Benefits, Event Management, Public Relations, Team Building, Training, Event Planning, Social Media Marketing
Education
Ithaca College 2003 — 2008
BS, Communication Management and Design; Women's Studies, Corporate Communications
Watkins Glen High School
Fidelis Care December 2014 - Present
Synacor June 2013 - September 2014
Buffalo State College November 2008 - June 2013
SABAH, Skating Athletes Bold at Heart September 2007 - November 2008
Skills
Content Management, Content Strategy, Email Marketing, Social Media Marketing, Communications..., Integrated Marketing, Public Relations, Marketing Communications, Event Planning, Newsletters, Press Releases, Marketing, Event Management, Social Media, Strategy, E-commerce, Strategic Planning, SEO, Facebook, Media Relations, Strategic Communications, Blogging, Copywriting, Social Networking, Program Management, Corporate Communications, Digital Marketing
Education
Oxford University 2011 — 2012
Master of Arts (M.A.), Integrated Marketing Communication
St. Bonaventure University 2011 — 2012
M.A., Integrated Marketing Communication
State University of New York College at Buffalo 2005 — 2007
B.A., Public Communication
Erie Community College 2003 — 2005
A.S., Communication and Media Arts
Sumitomo Mitsui Banking Corporation February 2015 - Present
Fidelis Care June 2013 - February 2015
Continuum Health Partners July 2008 - June 2013
Revival Home Health Care April 2007 - July 2008
Skills
Human Resources, Employee Benefits, Recruiting, New Hire Orientations, Interviews, Management, FMLA, Benefits Administration, Performance Management, Policy, Payroll, Employee Relations, PeopleSoft, HRIS, Internet Recruiting
Education
Florida International University 2002 — 2005
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Nassau Community College
Psychology
Fidelis Care November 2014 - Present
Matrix Imaging Solutions March 2014 - November 2014
Algonquin Studios June 2012 - February 2014
Lancaster Country Club April 2004 - October 2012
Skills
ASP.NET, Microsoft SQL Server, JavaScript, VB.NET, T-SQL, IIS, .NET, Visual Studio, XSLT, AJAX, Database Design, SQL, Visual Basic, Web Services, XML, jQuery
Education
State University of New York College at Buffalo 2010 — 2012
Bachelor's degree, Computer and Information Systems
Niagara County Community College 2007 — 2010
Associate's degree, Digital Communication and Media/Multimedia
Erie County Community College 2005 — 2007
Associate's degree, General Studies
Macy's April 2012 - Present
Best Fresh December 2012 - September 2014
Fidelis Care December 2012 - April 2013
Sheraton LaGuardia East Hotel September 2011 - January 2012
Crystal Cave INC August 2008 - December 2011
Skills
Communication, Organization, Hotels, Customer Service, Public Relations, Healthcare, QuickBooks, Microsoft Office, Account Management, Event Planning, PowerPoint, Marketing, Teamwork
Education
CUNY New York City College of Technology 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Hospitality Administration/Management
Long Island Business Institute 2006 — 2009
Associate's Degree, Accounting and Business/Management
UnitedHealthcare Community Plan NY July 2015 - Present
Cognolink Limited March 2015 - Present
ValueOptions, Inc.® August 2014 - July 2015
ValueOptions, Inc.® August 2014 - August 2014
Fidelis Care November 2013 - August 2014
Hofstra University July 2010 - November 2013
North Shore University Hospital March 2009 - November 2013
Mount Sinai School of Medicinethe outfield January 2007 - February 2009
Queens Hospital Center July 2006 - February 2009
The Zucker Hillside Hospital August 2001 - July 2006
Skills
integrated Care, Psychiatry, Treatment, Mental Health, Medical Education, Healthcare, Managed Care, Medicine, Healthcare Management, Healthcare Information..., Program Development, Health Insurance, Pharmaceutical Medicine, Performance Improvement, Health Education, Quality Management
Education
University of Pennsylvania 1991 — 1995
Doctor of Medicine (M.D.), Medicine
Hofstra University 2010 — 2014
Master of Business Administration (M.B.A.), Health Services Management, With Distinction
Mount Sinai Hospital 1995 — 1999
Psychiatry Residency Program
University of Pennsylvania 1987 — 1991
Bachelor of Arts (B.A.), History
Fidelis Care May 2015 - Present
Geob Design April 2011 - May 2015
Edelman March 2002 - April 2011
JPMorgan Chase November 1992 - October 2001
Skills
Integrated Marketing, Creative Direction, Corporate Communications, Brand Development, Creative Strategy, Strategic Communications, Concept Development, Copywriting, Graphic Design, Art Direction, Marketing Communications, Digital Strategy, Content Strategy, Branding & Identity, Corporate Branding, Project Management, PowerPoint, Photography, Keynote, Social Media, Presentations, Printers, Web Design, Video Production, Video Editing, Motion Graphics
Education
Loyola Marymount University
Bachelor of Arts (B.A.), Communication Arts
The NPD Group February 2015 - Present
Fidelis Care March 2014 - February 2015
Citi 2013 - 2014
Citi 2010 - 2013
Citi 2007 - 2010
Citi 2005 - 2007
Accountemps January 2005 - May 2005
Fisher-Price January 2003 - October 2004
Skills
Business Analysis, Business Requirements, Project Delivery, Banking, Visio, Bilingual, Microsoft Office, Collaborative Problem..., Bookkeeping, Customer Service, General Ledger, Key Performance..., Leadership, Problem Solving, Strategic Planning, Asset Managment, Data Analysis, Idea Generation, Invoicing, Continuous Improvement, Goal Oriented, Credit Risk, Credit Analysis, Databases, Process Improvement, Access, Financial Analysis, Account Reconciliation, Internal Controls, Management
Education
Medaille College 2010 — 2012
Master's degree, Business Administration
Buffalo State College 2004 — 2006
Bachelor of Business Administration (B.B.A.), International Business
Erie Community College 2002 — 2004
Associate of Arts and Sciences (A.A.S.), Business Administration; Business Administration
•Colegio Vocacional Monseñor Sanabria 1996 — 1998
Accounting Associate, Accounting
Derrick Corporation September 2014 - March 2015
WILLCARE 2015 - 2015
Fidelis Care November 2013 - February 2014
D'Youville College July 2011 - August 2012
Delaware North Companies September 2009 - July 2011
United States Army November 2004 - July 2009
Skills
Public Speaking, PowerPoint, Administration, Leadership Development, Microsoft Office, Research, Higher Education, Administrative..., Staff Development, Outlook, Data Entry, Microsoft Word, PeopleSoft, Sourcing, Coordinating Events, Recruiting, Auditing, Interviews, Master Scheduling, Employee Training, Training, Hiring, Human Resources, Administrative..., Customer Service
Education
D'Youville College 2011 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Erie Community College 2009 — 2011
Associate's degree, Business Administration and Management, General, GPA 3.79
Fidelis Care November 2014 - Present
Independence Care System May 2013 - October 2014
NYC Health and Hospitals Corporation May 2011 - April 2013
NYC Health and Hospitals Corporation July 2009 - August 2011
NYC Health and Hospitals Corporation March 2004 - September 2008
Lincoln House Outreach February 2003 - February 2004
US Robotics April 1991 - August 1995
Skills
Social Services, Behavioral Health, Psychotherapy, Mental Health, Group Therapy, Family Therapy, Adolescents, Crisis Intervention, Treatment, CBT, Case Managment, Mental Health Counseling, Addiction Recovery, Clinical Research, Clinical Supervision, Community Outreach, Co-occurring Disorders, Dual Diagnosis, Healthcare, Healthcare Management, Motivational..., Program Development, Psychiatry, Psychosocial, Interventions, Anger Management, Case Management, Home Care, Medicaid, Inpatient
Education
Columbia University School of Social Work 1999 — 2001
Master of Science (M.S.), International & Social Welfare
Loyola University of Chicago 1995 — 1999
Bachelor of Arts (B.A.), Theology/Theological Studies
Ackerman Institute for the Family 2003 — 2005
Family Therapy/Counseling
Fidelis Care November 2014 - Present
Weinberg Campus October 2012 - November 2014
Americoast, LLC April 2011 - October 2012
Respiratory Services of WNY January 2010 - March 2011
The Exigence Group November 2006 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PALS, Facets, Pacwin, Pacware, Lexis Nexis, Brightree, PowerPoint, Sales
Education
Niagara County Community College 2008 — 2008
Certificate of Completion, Small Business Entrepreneurship Training
Manhattanville College 1999 — 2003
BA, Political Science and Government
Newfane High School 1994 — 1999
High School, Regents, Merit, Liberal Arts and Sciences/Liberal Studies
Fidelis Care May 2014 - Present
Fidelis Care New York November 2012 - May 2014
HealthNow New York Inc. August 2007 - October 2012
United States Army Reserve June 1979 - May 2008
Bausch & Lomb March 2001 - August 2007
Skills
Leadership, Training, PeopleSoft, Vendor Management, Business Analysis, Process Improvement, Project Management, Personnel Management, HRIS, Business Process..., Strategy, IT Strategy, Integration, Cross-functional Team..., IT Management, Performance Management, HR Software, IT Service Management, Human Resources, Strategic HR, HR Transformation, HR Policies, SDLC, Management
Education
Medaille College
Bachelor of Science (BS), Business Administration
Fidelis Care August 2014 - Present
Fidelis Care May 2013 - August 2014
Greatbatch, Inc. June 2011 - May 2013
Greatbatch, Inc. March 2008 - June 2011
Skills
Networking, Cisco Technologies, WAN, Routing, Troubleshooting, Security, Cisco IOS, Telecommunications, Cisco Wireless, Wireless Networking, Switches, VPN, Cisco VPN, Network Security, Technical Support, DHCP, Cisco Security, Network Architecture, LAN-WAN, Routers, QoS, Cisco Routers, Cisco Routing and..., Root Cause Analysis, Wireshark, Data Center, Network Engineering
Education
DeVry University 2006 — 2010
Associates, Network Systems Administration
Fidelis Care October 2014 - Present
Amida Care September 2013 - September 2014
New York University February 2012 - August 2013
Sauti Yetu / NYU 2012 - 2013
EmblemHealth June 2012 - September 2012
UNICEF September 2011 - December 2011
UNICEF May 2011 - August 2011
Development Alternatives 2009 - 2011
Networking of Enterprising Educational Ventures 2008 - 2008
UNICEF 2007 - 2007
Education
New York University 2011 — 2013
Masters in Public Administration, Non Profit Management, 3.85
Jamia Milia Islamia University, New Delhi 2004 — 2006
Masters in Arts, Sociology
Miranda House, University of Delhi 2001 — 2004
Bachelor of Arts, Sociology
Fidelis Care 2012 - Present
MVP Healthcare July 2007 - June 2011
Bailey, Haskell & LaLonde August 1998 - July 2007
Skills
Workers Compensation, Health Insurance
Education
Mohawk Valley Community College 1986 — 1988
AAS, Business Management
Fidelis Care 2014 - Present
Euel A. Corbin Brain Cancer Foundation, Inc January 2012 - Present
UnitedHealthcare February 2009 - January 2013
MEDCO HEALTHCARE SOLUTION October 2006 - January 2008
AIM HEALTHCARE SERVICE February 2003 - October 2006
Mercy College January 2000 - January 2003
Skills
Project Management, Healthcare, Analysis, Access, Process Improvement, Outlook, Leadership
Education
Seton Hall University 2011 — 2014
Master of Public Administration (MPA)
Mercy College 2000 — 2003
BS, Health Service Management
Westchester County College
EMT Training Course
New Rochelle High school
Seton Hall University- South
Master of Public Administration
Fidelis Care 2014 - Present
UnitedHealth Group 2005 - 2013
UnitedHealth Group 2001 - 2005
UnitedHealth Group 1995 - 2000
Skills
Managed Care, Program Management, Project Management, Strategic Planning, Cross Functional Team..., Customer Service, Business Process..., Cross Functional..., Organization, Network Contracting, Collaboration, Result Oriented, Team Leadership, Leadership, Strategy, Process Improvement, Training, Management, Healthcare, Health Insurance, Medicare, Healthcare Industry
Education
Le Moyne College
Bachelor of Arts (BA)
Fidelis Care August 2015 - Present
Kaleida Health April 2007 - August 2015
Skills
Inpatient, Critical Care, Acute Care, Nursing, BLS, ICU, Medical/Surgical, ACLS, Telemetry, Patient Safety, Emergency Room, Hospitals, Healthcare, Medical-Surgical, Medication..., PALS, Healthcare Management, IV
Education
Daemen College
Bachelor’s Degree, Registered Nursing/Registered Nurse
Niagara County Community College 1988 — 1992
Associate’s Degree, Registered Nursing/Registered Nurse
Fidelis Care April 2000 - December 2013
US Navy June 1988 - June 1992
Skills
Microsoft Office, Microsoft Word, Windows, Leadership, Building Services
Education
Kingsborough Community College 1992 — 1994
Associate of Arts and Sciences (AAS), Radio and Television Broadcasting Technology/Technician
NEW YORK CITY TECHNICAL COLLEGE, Brooklyn, New York,
Liberal Arts &Science
Healthfirst May 2013 - Present
Healthfirst February 2012 - May 2013
Healthfirst April 2006 - February 2012
Fidelis Care August 2004 - November 2005
Skills
New Business Development, Business Process, Health Insurance, Healthcare Information..., Sales, Healthcare Management, Microsoft Office, Account Management, HIPAA, Microsoft Excel, PowerPoint, Marketing Communications, Leadership, Program Management
Education
Johnson and Wales University 2000 — 2004
Bachelor of Applied Science (BASc), Marketing
Fidelis Care 2014 - Present
Sodexo 2001 - September 2014
Motorola 1996 - 2001
Skills
Quality Assurance, Test Planning, SDLC, Software Documentation, Quality Center, Software Quality..., Regression Testing, Manual Testing, User Acceptance Testing, Testing, Agile Methodologies, Test Management, System Testing, Business Requirements, Requirements Gathering, Test Strategy, Agile Project Management, Requirements Analysis, Scrum, Defect Tracking, CMMI, Test Cases, Visio
Education
Medaille College 1999 — 2001
Bachelor of Science (BS), Computer Science
Fidelis Care September 2013 - Present
Family Choice of New York December 2012 - September 2013
Supportive Medical Partners February 2012 - December 2012
Blue Cross Blue Shield WNY December 2009 - January 2012
SEHZ Inc September 2009 - December 2009
Kaleida Health May 1993 - July 2009
Kaleida Health - Buffalo General Hospital May 1993 - July 2009
Roswell Park Cancer Institute May 1992 - May 1993
Skills
Certified Case Manager, Microsoft Office, Microsoft Word, Microsoft Excel, ACLS, Medical-Surgical, Critical Care, Inpatient, Vital Signs, Medicaid
Education
NCCC 1989 — 1992
Associate degree Applied Science, Major Nursing
Niagara County Community College 1989 — 1992
S, Nursing
Ach Bishop High School 1976 — 1980
High school diploma, regents math
Arch Bishop Carroll High School 1976 — 1980
NYS Regents Diploma, Business Administration and Management, General, Math
M&T Bank June 2015 - Present
M&T Bank February 2015 - June 2015
Fidelis Care July 2014 - November 2014
Delaware North Companies January 2014 - July 2014
Delaware North Companies May 2012 - February 2014
Delaware North Companies August 2011 - May 2012
Delaware North Companies December 2009 - August 2011
Independent Health, Williamsville March 1997 - July 2009
Skills
Active Directory, VMware, DNS, Security, Windows, SMTP, Linux, CompTIA, Antivirus, Unix, Novell Netware, CCNA, Groupwise, Checkpoint, Postfix, Resource Allocation, Citrix, Windows Server, Troubleshooting, Servers, Hardware, Routers, Networking, HP, Virtualization
Education
Erie Community College 2008 — 2010
Cisco Networking Academy
Buffalo State College
BS, Computer Information Systems
Fidelis Care April 2015 - Present
Fidelis Care November 2012 - April 2015
Visiting Nurse Regional Health Care System January 2011 - May 2012
Visiting Nurse Service of NY March 2005 - June 2010
Visiting Nurse Service of NY February 2002 - March 2005
Skills
Data Entry, Outlook, Customer Service, PowerPoint, Marketing, Appointment Scheduling, Administrative..., Community Outreach, Microsoft Excel, Marketing Communications, Teamwork, Public Speaking, Spanish, Healthcare, Managed Care, Business Development, Microsoft Word, Research, Marketing Strategy, HIPAA, Microsoft Office, Team Building, Training, Leadership, Health Insurance, Medicare, Insurance, Medicaid, Lotus Notes
Education
El Puente Academy 1996 — 1999
High School Diploma, General Studies
LaGuardia Community College
Liberal Arts and Sciences, General Studies and Humanities
Young at Heart Pharmacy July 2015 - Present
Eli Lilly and Company August 2013 - June 2015
US Army - Camp Atterbury January 2013 - August 2013
Walgreens September 2012 - December 2012
Walgreens August 2008 - September 2012
J/P Haitian Relief Organization January 2012 - January 2012
SUNY Downstate Medical Center October 2011 - October 2011
Walgreens June 2011 - September 2011
Daiichi Sankyo, Inc. July 2011 - July 2011
Fidelis Care June 2011 - June 2011
Skills
Medication Therapy..., Clinical Research, Pharmacy, PowerPoint, Business Process..., Pharmaceutical Industry, Clinical Trials, Healthcare, Microsoft Office, Microsoft Excel, Google Docs, Pharmacists, Public Speaking, Research, Basic Photoshop, Internet Research, Adobe Creative Suite, Teaching, Hospitals, Leadership, Analysis, Online Research, Cpr Certified, Social Media, Microsoft Word, Pharmacy Practice, Outlook
Education
LIU Brooklyn 2006 — 2012
Pharm.D
PCB Piezotronics June 2014 - Present
Fidelis Care July 2012 - June 2014
PCB Piezotronics November 2011 - July 2012
HSBC Bank USA, N.A. 2005 - 2011
Synergy Global Solutions 2001 - 2005
Skills
VMware ESX, Cluster, High Availability, Infrastructure, Windows, Enterprise Architecture, VMware, Virtualization, Windows Server, Active Directory, Servers, HP, VMware Infrastructure, vSphere
Education
Erie Community College 1993 — 1996
Fidelis Care April 2015 - Present
Alternate Staffing November 2010 - Present
SeniorBridge December 2012 - April 2015
Skills
Nursing, Healthcare, Healthcare Management, Home Care, BLS, Medical/Surgical, Patient Safety, Critical Care, Hospitals, Patient Advocacy, Patient Education, EMR, Managed Care, Healthcare Information..., Cpr Certified
Education
CUNY New York City College of Technology 2007 — 2012
Bachelor's degree, Registered Nursing/Registered Nurse
CUNY New York City College of Technology 2007 — 2011
Bachelor's degree, Registered Nursing/Registered Nurse
Visiting Nurse Service of New York March 2013 - October 2014
Fidelis Care January 2008 - February 2013
Fidelis Care March 2007 - January 2008
Skills
I am Bilingual :..., •Innovative problem..., •Exceptional listener..., •Able to give accurate..., •Proficient with MS..., •Highly detail..., Customer Service, Community Outreach, Data Entry, Employee Benefits, Insurance, Medicaid, Healthcare, HIPAA, Health Insurance, Healthcare Industry, Leadership, Long-term Care, Managed Care, Management, Marketing, Medicare, Program Management, Sales, Team Building, Strategic Planning, Training
Education
University of Guayaquil 1987 — 1992
Bachelor's degree, Chemical Engineering, Chemical Engineer
Humber College
ESL
Fidelis Care January 1998 - February 2015
Skills
Medicare, Medicaid, Health Insurance, Managed Care, HIPAA, Healthcare, Healthcare Management, Insurance, Claim, Hospitals, Microsoft Excel, Customer Service, Leadership
Education
Katharine Gibbs School 1986 — 1987
Certificate, Scretarial Sciences and Office Management
UnitedHealth Group June 2013 - Present
UnitedHealth Group June 2013 - Present
Nova Healthcare October 2011 - February 2013
Fidelis Care 2013 - 2013
Skills
Hospitals, Healthcare Management, Healthcare, BLS, Nursing, Medical/Surgical, Acute Care, Inpatient, Patient Safety
Education
Daemen College
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Trocaire College
Associate of Arts and Sciences (A.A.S.), Registered Nursing/Registered Nurse
National Air Cargo February 2013 - Present
Fidelis Care March 2006 - December 2012
Fidelis Care September 2002 - March 2006
Transamerica 1994 - 2002
Skills
Healthcare Information..., Process Improvement, Healthcare Management, SDLC, Medicaid, Information Technology, IT Management, IT Strategy, Software Implementation, Visio, Integration, Data Analysis, HIPAA, Troubleshooting, Health Insurance, Informatics, Vendor Management, Healthcare, Testing, Disaster Recovery, Management, Data Center, Business Analysis, Leadership, Software Documentation, Network Security
Education
State University of New York College at Buffalo 1986 — 1988
Bachelor of Science (B.S.), Management Information Systems
Erie Community College 1984 — 1986
Associate of Science (A.S.), Information Systems
Fidelis Care September 2013 - Present
VillageCare March 2012 - August 2013
New York City Health and Hospitals Corporation 2011 - 2012
HTMS 2010 - 2011
Touchstone Health HMO Inc. 2008 - 2010
Comprehensive Care Management Corporation, a member of the Beth Abraham Family of Services 2008 - 2008
MetroPlus Health Plan 1999 - 2007
Massachusetts Behavioral Health Partnership 1996 - 1999
MHMA 1993 - 1996
Tri-City Mental Health and Retardation Center 1991 - 1994
Skills
Managed Care, Healthcare, EHR, Medicaid, Medicare, Informatics, Program Management, Healthcare Management, Utilization Management, HIPAA, Healthcare Information..., Provider Relations, Disease Management, Healthcare Consulting, Quality Improvement, Health Insurance, Hospitals, Credentialing, Health Policy, EMR, Process Improvement, Insurance
Education
New York University 2000 — 2005
Screenplay Writing Program
University of Nebraska-Lincoln 1986 — 1989
Clinical Psychology
Saint Michael's College 1982 — 1986
BA, Psychology
BlueCross BlueShield of Western New York August 2014 - Present
BlueCross BlueShield of Western New York May 2013 - August 2014
Fidelis Care March 2012 - May 2013
Fidelis Care September 2010 - March 2012
Redline Recovery Services, LLC August 2009 - September 2010
iQor May 2008 - June 2009
Skills
Health Insurance, Microsoft Office, Customer Service, Healthcare, Provider Relations, Member Services, Administration, Data Entry, Excel, Google, Internet Explorer, Firefox, Team Leadership, Supervisory Skills, Coaching, Typing, Listening Skills, Staff Development, Staff Training, Documentation, Lotus Notes, Insurance Claims, Collections, Insurance, Social Media, Non-profits, Newsletters, Organizing, PowerPoint, YouTube, Call Center, Medicaid, Microsoft Word, Claims Resolution, Facebook, CPT, HIPAA, ICD-9, Claim, Healthcare Management, Quality Assurance, Telephone Skills, PPO, HMO, Social Networking, Affordable Care Act, Project Management, Leadership, Positive Team Player, Public Speaking
Education
Erie Community College 2008 — 2010
AA, Liberal Arts and Social Sciences
State University of New York College at Buffalo 2005 — 2008
Bachelor of Science (B.S.), Social Sciences
Fidelis Care August 2014 - Present
Fidelis Care NY May 2012 - August 2014
HealthNow New York Inc. December 2009 - May 2012
Kaleida Health May 2008 - December 2009
Education
Niagara County Community College 2006 — 2008
Associate's degree, Registered Nursing/Registered Nurse
State University of New York College at Buffalo
Bachelor of Science (BS), Sociology
Erie County June 2014 - Present
Fidelis Care March 2013 - 2014
La Dolce Vita Caffe' & Bistro August 2005 - December 2012
1472 and 1474 Hertel Avenue August 2005 - December 2012
HSBC Mortgage Center April 2005 - August 2005
Rotech Healthcare November 2003 - November 2004
Independent Health August 2001 - November 2003
TeleTech Verizon Select Services, Inc March 1998 - June 2001
Delaware North Companies May 1996 - November 1997
Sport City Grill by Jim Kelly August 1993 - February 1996
Skills
Management, Leadership, Customer Service, Operations Management, Recruiting, Marketing, Coaching, Employee Training, Human Resources, Microsoft Office, Microsoft Excel, Sales, Call Centers, Budgets, Microsoft Word, PowerPoint, Training, Restaurant Management, Restaurants, Restaurant Reviews, Small Business, Bookkeeping, Payroll, Food & Beverage, HR Policies, Hospitality Management, HIPAA, Interviews, Inspection, Negotiation, Social Networking, Quality Assurance, Social Media, Typing, Employee Relations, Inventory Management, Inventory Control, Performance Management, Teamwork, Team Management, Staff Development, Time Management, Customer Satisfaction, Advertising, Leadership Development, Event Planning, Outlook, Public Speaking, Forecasting, Marketing Strategy
Education
Medaille College 1989 — 1993
Bachelor's Degree, Business Administration and Management, General
Cardinal O Hara High School 1985 — 1989
Diploma, Business
Fidelis Care May 2015 - Present
AJHC March 2010 - May 2015
Skills
BLS, ACLS, Critical Care, Hospitals, ICU, CPR Certified, Program Development, Clinical Research, Nonprofits, Healthcare Management, Public Health
Education
Monroe Community College
Associate of Arts and Sciences (AAS), Nursing Education
Roberts Wesleyan College
Bachelor of Applied Science (BASc), Registered Nursing/Registered Nurse
Partners in Care, Corp. August 2012 - Present
Sandy's Group Daycare LLC January 2008 - Present
Sandy's Group Daycare center April 2005 - Present
MetroPlus Health Plan April 2005 - October 2011
Fidelis Care January 1999 - April 2006
Skills
Early Childhood..., Teaching, Child Development, Childcare, Customer Service, Staff Development, Early Childhood..., Cpr Certified, Healthcare, Home Care, Mental Health, Nursing, First Aid, Team Leadership, Preschool, Management, Case Management, Elder Care, Training
Education
Humber College 1985 — 1989
Masters in Nursing. Degree in Detox , Rehabilitation, Mental health, Practical Nursing, Vocational Nursing / rehabilitation
Humber College 1985 — 1989
Master's degree nursing, Practical Nursing, Vocational Nursing and Nursing Assistants
Fidelis Care Nurse consultantVisiting Nurse Service of New YorkJune 2012 - Present
Visiting Nurse Service of New York June 2012 - Present
Skills
Registered Nurse –..., IV pumps and Dosage..., IV certification, Preceptor training for..., UAS, SAAM. MLTC.OASIS...., Case management..., Medicare, Home Care, Healthcare, Hospitals, IV, Case Management, Medicine, Nursing, Medicaid, Clinical Research
Education
Excelsior College
Master’s Degree, Health/Health Care Administration/Management
Stonebridge Pharmacy April 2015 - Present
Fidelis Care November 2013 - April 2015
CVS Pharmacy July 2009 - November 2013
Skills
Pharmacy, Pharmaceutical Industry, Pharmaceutical Sales, Science, Pharmacy Automation, Healthcare, Customer Service, Clinical Research, Hospitals, HIPAA, Pharmacists, Pharmacology, Diabetes, Medicare
Education
CUNY Hostos Community College 2006 — 2008
Associate of Science (A.S.), Biology/Biological Sciences, General
Constructive - Solutions May 2015 - Present
Fidelis Care March 2014 - February 2015
NYSAPP February 2013 - March 2014
PMI Buffalo December 2013 - 2014
Superior Group/Delaware North Companies June 2012 - February 2013
Colley's Pools May 2010 - June 2012
Bureau Veritas Consumer Products Services April 2009 - June 2010
ValueCentric, LLC October 2005 - March 2008
SunLync, LLC March 2004 - October 2005
Skills
Project Management, Vendor Management, Leadership, Process Improvement, Training, Management, Team Management, Business Analysis, Project Planning, Software Documentation, Information Technology, Change Management, Agile Project Management, Strategic Planning, Quality Assurance, Integration, Project Portfolio..., Visio, Team Leadership, Negotiation, Time Management, Customer Service, Process Scheduler, IT Management, MS Project, Resource Management, Requirements Analysis, SharePoint, PMP, Program Management, Customer Relations, Problem Solving, Conflict Resolution, SDLC
Education
Medaille College 2002 — 2004
Bachelors, Business Administration
ITT Technical Institute 2000 — 2002
Associates Degree, Computer Networking Systems
Fidelis Care September 2014 - Present
Fidelis Care April 2013 - August 2014
Cheuk W Lau, MD Pediatric August 2011 - July 2012
Skills
Customer Service, Administrative..., Telephone Skills, Online Research, Event Planning, Outlook, Appointment Scheduling, Time Management, Data Entry, Mandarin, Cantonese, Marketing Communications, Marketing Strategy, Health Insurance, Medicaid Managed Care, Access
Education
Kingsborough Community College 2009 — 2012
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Visiting Nurse Service of New York April 2012 - Present
Fidelis Care January 1999 - June 2011
Punongbayan & Araullo-Grant Thorton Global November 1995 - July 1997
Skills
General Ledger, Financial Analysis, Accounts Receivable, Accounts Payable, Medicare, QuickBooks, Budgets
Education
State University of New York Empire State College 2013 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
Far Eastern University 1979 — 1982
Bachelor’s Degree, Accounting
Pace University
Fidelis Care August 2014 - Present
Fidelis Care July 2012 - August 2014
Fidelis Care January 2009 - June 2012
Skills
Microsoft Word, Microsoft Excel, Management, Microsoft Office, Research, PowerPoint, Sales, Leadership, Training, Photoshop, English, Process Improvement, Windows, Outlook, Marketing
Education
Erie Community College
Associate's degree, Criminal Justice/Police Science
Fidelis Care September 2013 - Present
Concentrix June 2013 - September 2013
Xerox June 2006 - December 2012
Unisys 2004 - 2006
Unisys 2002 - 2004
Unisys 2000 - 2002
Unisys December 1996 - June 2000
Skills
Team Leadership, PMP, Business Process..., Service Delivery, Change Management, IT Service Management, Call Centers, Requirements Gathering, Business Process, Program Management, Resource Management, Enterprise Software, Localization, Help Files, Employee Training, Reporting Metrics, Siebel, Telematics, Troubleshooting, Vendor Management, Project Management, Software Documentation, Cross-functional Team..., Training, OnBase Report Services, Customer Satisfaction, Leadership, CRM
Education
Rochester Institute of Technology
Bachelor of Science (B.S.), Technology Marketing & Distribution
Monroe Community College
Associate of Applied Science, Electrical Engineering Technology
M&T Bank June 2013 - Present
Liazon April 2012 - May 2013
HealthNow New York Inc. December 2011 - April 2012
HealthNow New York Inc. April 2009 - December 2011
Independent Health December 2007 - March 2009
EMS Healthcare Informatics February 2007 - December 2007
Univera Healthcare October 2004 - February 2007
Fidelis Care May 2002 - October 2004
Fidelis Care January 2000 - May 2002
Skills
Microsoft Office, Management, Leadership, SDLC, Agile & Waterfall..., Business Analysis, Business Intelligence, Enterprise Architecture, Healthcare Information..., Information Technology, IT Project & Program..., Process Improvement, Analysis, Business Requirements, Requirements Gathering, Software Documentation, Project Management, Vendor Management, Requirements Analysis
Education
State University of New York College at Buffalo 1992 — 1994
Bachelor of Arts (B.A.), Communication
Niagara County Community College 1990 — 1992
Associate of Arts and Sciences (AAS), Theatre Arts
Fidelis Care June 2015 - Present
Gross Polowy May 2014 - Present
Primary Financial Services October 2013 - May 2014
Bank of America November 2007 - June 2013
Spencer Gifts October 2005 - October 2007
Buffalo & Erie County Public Library August 2001 - January 2007
Skills
Risk Management, Banking, Loans, Loss Mitigation, Loan Servicing, Foreclosures, Legal Support Services, AS400 system, FileNet, Oracle, LPS Desktop, Microsoft Office, Time Management, Analysis
Education
University at Buffalo 2014 — 2016
Master's Degree, Library and Information Science
SUNY Canton 2010 — 2013
Bachelor of Technology (BTech), Legal Studies, General
Erie Community College
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science
Public Consulting Group November 2013 - Present
Fidelis Care June 2012 - November 2013
Enterprise Rent-A-Car September 2011 - June 2012
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, Training, Public Speaking, Analysis, Customer Service, Marketing, Marketing Strategy, Marketing Communications, New Business Development, Process Improvement, Social Media Marketing, Team Building
Education
State University of New York at Albany 2009 — 2011
Bachelor's Degree, Psychology
Siena College 2008 — 2009
Psychology
Fulton-Montgomery Community College 2006 — 2008
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Brightpoint Health March 2015 - Present
Fidelis Care January 2014 - March 2015
AXA Equitable January 1999 - December 2013
CMP Media February 1997 - December 1998
Career Blazers Learning Center August 1996 - February 1997
Olsten Kimberly Quality Care January 1996 - August 1996
Skills
Employee Relations, Performance Management, Benefits Administration, Compensation, Team Building, Executive Coaching, Change Management, Organizational Design, Strategic Communications, Program Management, Process Improvement, Leadership, Training, Onboarding, Employee Engagement, Deferred Compensation, Human Resources, Recruiting, Talent Management, Talent Acquisition, Strategy, Organizational..., Management, Vendor Management, Employee Benefits, Personnel Management
Education
Dowling College
MBA, Business Management
SUNY Old Westbury
BA, Sociology
Fidelis Care February 2014 - Present
Fidelis Care July 2013 - February 2014
Fidelis Care November 2004 - July 2013
Skills
Lotus Notes, Visio, HIPAA, Access, Microsoft Word, Troubleshooting, Process Automation, Process Improvement, Batch Processing, Requirements Analysis, Software Documentation, Microsoft Excel, Microsoft Office, Customer Service, Windows, PowerPoint, Windows XP, HTML, Windows 7, Information Technology, IT Operations, Testing, SQL
Education
ITT Technical Institute-Getzville 2001 — 2003
Associate's degree, Software applications and programming
GE Asset Management September 2015 - Present
RR Donnelley Financial October 2012 - June 2015
Goldman Sachs February 2012 - September 2012
HSBC Securities September 2011 - February 2012
PECO Pallet, Inc. October 2009 - September 2011
GE Capital June 2009 - October 2009
Acuity Capital Management, LLC March 2007 - April 2009
GlobeOp Financial Services February 2006 - March 2007
Fidelis Care October 2005 - February 2006
Mercy College July 2001 - October 2005
Skills
Bonds, FX, Fixed Income, Accounting, Hedge Funds, Asset Management, Compliance, Financial Reporting, Options, Excel, Financial Analysis, Equities, Bloomberg, PowerPoint, Microsoft Office, Due Diligence, Corporate Finance, Fluent in Spanish, Fund Of Funds, XBRL, Trade Reconciliation, Investments, Trading, Account Reconciliation, Microsoft Excel, FX Options, Valuation, Finance
Education
Mercy College 2001 — 2004
Master of Business Administration, Finance
Mercy College 1999 — 2001
Bachelor's Degree, International Relations and Affairs, 3.9
North Carolina Wesleyan College 1997 — 1999
Food Service, Tourism and Hotel Management
Kingston College High School 1988 — 1994
Diploma
Fidelis Care September 2015 - Present
Crystal Springs Medical January 2012 - September 2015
Skills
Microsoft Office, Medical Billing, Employment Law, Business Strategy, Employee Learning &..., Conflict Resolution, Healthcare Industry, Healthcare Management
Education
Niagara University 2013 — 2015
Bachelor’s Degree, Human Resources Management and Services, 3.53
Niagara County Community College 2011 — 2012
Associate’s Degree, Business Administration and Management, General
Niagara County Community College 2005 — 2007
Associate’s Degree, Hospitality Administration/Management
Kaiser Permanente March 2015 - Present
Fidelis Care April 2014 - February 2015
New York University October 2013 - October 2014
Motivated Action Through Community Health Outreach October 2011 - May 2014
Kaiser Permanente June 2013 - August 2013
City of New York June 2012 - August 2012
The Lavin Agency January 2011 - June 2012
Skills
Editing, Public Relations, Research, Journalism, Public Speaking, Nonprofits, Community Outreach, Health Policy, International Relations, Leadership, Public Health
Education
NYU 2012 — 2014
Masters of Public Administration, Health Policy and Management
Northwestern University 2004 — 2008
Bachelors of Science, Journalism, French
The Wilson Dog Paddle February 2012 - Present
Niagara Hospice 2006 - Present
Fidelis Care May 2000 - Present
Fidelis Care NY May 2000 - October 2012
Partners Health Plans 1998 - 2000
Skills
Healthcare, Marketing, Strategic Planning, Customer Service, Program Management, Managed Care, Insurance, Event Planning, Process Improvement, Coaching, Leadership, Team Building, Health Insurance, Marketing Strategy, Data Analysis, Public Speaking, Fundraising, Event Management, Community Outreach, PowerPoint, Medicaid, Microsoft Word, Team Leadership, Sales, Public Relations, Nonprofits, Government, Volunteer Recruiting, Community Engagement, Sales Presentations, Group Therapy, Grief Counseling, Pet Therapy, Medicare, Training, Leadership Development, HIPAA, Microsoft Office, Social Media, Social Networking, Microsoft Excel, Program Development
Education
Genesee Community College 1990 — 1992
Associates, Social Work
Milton CAT March 2015 - Present
First Niagara Bank November 2009 - February 2015
First Niagara Risk Management, Inc. - Captive Group November 2009 - February 2015
Monroe Tractor & Implement Co. January 2008 - November 2009
Fidelis Care December 2006 - November 2007
Skills
Territory Development, Customer Service, Marketing, Risk Management, Sales, Insurance, Commercial Insurance, Underwriting, Property & Casualty..., Brokers, Workers Compensation, General Insurance, Professional Liability
Education
Le Moyne College 2000 — 2005
Bachelor of Business Administration (B.B.A.), Marketing
Fidelis Care April 2015 - Present
MVP Health Care March 2015 - April 2015
MVP Health Care February 2004 - February 2015
St. Clare's Hospital December 2000 - March 2004
Skills
Data Analysis, Access, Business Analysis, Process Improvement, Project Management, SQL, Visio, SDLC, Requirements Analysis, Microsoft Office, Quality Improvement, Hedis Reporting, Healthcare, HIPAA, Troubleshooting, Databases, Business Intelligence, Requirements Gathering
Education
Hudson Valley Community College 1999 — 2002
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Burnt Hills 1995 — 1999
Fidelis Care January 2014 - Present
LogistiCare July 2012 - December 2013
Totsy July 2011 - November 2011
Aon January 2007 - July 2008
Education
Nassau Community College 2004 — 2011
Associate's degree, Commercial and Advertising Art
Fidelis Care January 2015 - Present
Brown & Toland Physicians May 2014 - August 2014
Nova Healthcare March 2013 - November 2013
Upstate NY Poison Control Center December 2010 - March 2013
Women and Childrens Hospital, Buffalo April 1996 - December 2010
Travelers October 2009 - March 2010
Women's and Children's Hospital of Buffalo, NY February 2007 - September 2007
Niagara Renal Center November 1995 - April 1996
Artificial Kidney Center November 1994 - November 1995
Mount Saint Marys Hospital June 1989 - November 1994
Skills
Certified Specialist in..., Certified End of Life..., Nursing, Hospitals, Healthcare, Inpatient, Patient Safety, Acute Care, Medical/Surgical, Mental Health, Dialysis, Patient Advocacy, Phlebotomy
Education
Niagara County Community College 1990 — 1993
AAS, Registered Nursing/Registered Nurse
Fidelis Care November 2010 - Present
Affinity Health Plan September 2004 - November 2010
WellCare February 2000 - September 2004
Education
Monroe College
Fidelis Care November 2013 - Present
M&T Bank July 2008 - November 2013
M&T Bank July 2006 - July 2010
Skills
Active Directory, Security Management, Microsoft, Server Administration, Legal Compliance, Regulatory Requirements, Economic Regulation, Regulatory Analysis, Federal Regulations, Policy Writing, ITIL, CISSP, Information Security..., Business Continuity, Computer Security, Regulations, Business Analysis, Disaster Recovery, Security, Risk Management, Vendor Management
Education
Hilbert College 2003 — 2006
BS, Economic Crime Investigation, 3.86
Erie Community College 2002 — 2004
Computer Information Systems
Fidelis Care September 2015 - Present
Weight Watchers September 2014 - September 2015
Johnson & Johnson June 2014 - September 2014
Express Scripts 2007 - 2014
Verizon Wireless 2005 - 2007
Merrill Lynch 2000 - 2005
Skills
Healthcare, Healthcare Information..., IT Project Leadership, Project Management, Project Management Plan, Technical Writing, Requirements Analysis, Healthcare Management, Access, Software Documentation, Management, Leadership, SDLC, Team Building, Quality Assurance, Visio, Training, Process Improvement, Vendor Management, Cross-functional Team..., Requirements Gathering, HIPAA, Business Process..., Analysis, Business Analysis, Business Requirements, Business Process, CRM, SQL, Project Delivery, User Acceptance Testing, Agile Methodologies, Databases, Data Modeling
Education
Montclair State University
Master's degree, Human Services, General
University of Delaware
Bachelor of Arts (BA), Psychology & Philosophy
City of New York, Administration for Children's Services April 2014 - Present
The Honorable Richard Lee Price - Bronx County Supreme Court, Criminal Division January 2013 - May 2013
Nassau County District Attorney August 2012 - December 2012
The Honorable Steven Gold of the United States District Court for the Eastern District of New York May 2012 - August 2012
Asian American Legal Defense and Education Fund December 2011 - May 2012
Hofstra University School of Law September 2011 - May 2012
Kings County District Attorneys Office September 2011 - December 2011
Warren County District Attorney's Office June 2011 - August 2011
Fidelis Care June 2008 - July 2009
Adirondack Community College September 2007 - May 2008
Education
Hofstra University School of Law 2010 — 2013
J.D, 2013
University of Delaware 2004 — 2008
B.A, Psychology2008
Fidelis Care June 2014 - Present
WellCare August 2011 - February 2014
Spring Youth Baseball January 2010 - January 2014
Albany Community Action Partnership April 2011 - November 2012
Tully Rinckey PLLC June 2010 - August 2011
Baker Public Relations (2008 - 2009) November 2008 - May 2010
ACAP 2008 - 2009
Bowl New England July 2006 - July 2008
Regent Communications Co., Inc March 2002 - January 2006
Tele-Media Communications, Inc. March 1996 - February 2002
Skills
Marketing Strategy, Press Releases, Public Speaking, Leadership, Fundraising, Digital Marketing, Strategic Communications, Newsletters, Public Relations, Event Management, Management, Copywriting, Marketing, Media Relations, Community Outreach, Editing, Publicity, Event Planning, Broadcast, Television, Radio, Training, Entertainment, Budgets
Education
Minot State University 1981 — 1986
Bachelor of Arts
Excellus BCBS February 2015 - Present
Fidelis Care September 2013 - January 2015
Monroe Plan for Medical Care March 2005 - September 2013
Strong Memorial Hospital August 2003 - December 2004
Cayuga Medical Center at Ithaca May 1998 - July 2003
Skills
Nursing, Medicaid, Health Insurance, Healthcare Management, Healthcare, Healthcare Information..., Insurance, Hospitals, Case Managment, Provider Relations, Utilization Management, Medicaid Managed Care, Disease Management, Case Management, Medicare, Healthcare Consulting, HIPAA, Health Policy, Healthcare Industry, HMO, NCQA, Quality Improvement, Health Care Reform, Physician Relations, Certified Case Manager, Medical Coding, Medical Case Management, Managed Care, Process Improvement, Leadership, Management, Team Building
Education
SUNY Brockport 2007 — 2009
BS, Health Care Administration
Finger Lakes Community College 1992 — 1994
AAS, RN
M&T Bank June 2015 - Present
Seton Hospitals August 2014 - May 2015
Texas Department of State Health Services June 2014 - July 2014
Travis County Clerks Office December 2013 - February 2014
Citi 2001 - 2013
NYS Army National Guard February 1993 - September 2004
Compaq June 2000 - June 2001
Fidelis Care June 1998 - March 2000
Skills
MCSE Windows Server 2012, Excellent client..., Windows 7, Windows Server, Active Directory, Troubleshooting, Servers, Disaster Recovery, System Deployment, Software Installation, Enterprise Software, Helpdesk Support, Leadership Development, Operating Systems, Technical Support, Network Administration, Infrastructure, IT Management, Hardware, IT Operations, ITIL, VMware, System Administration, Data Center, Security, IT Service Management, Citrix, Virtualization, Information Technology, ePO McAfee SME, Business Continuity, Vendor Management, SharePoint, Integration, IT Strategy, Enterprise Architecture, Unix, Service Delivery, Networking, Software Documentation, Process Improvement, Group Policy, Help Desk Support
Education
Regis University 2002 — 2003
Computer and Information Sciences and Support Services
Niagara County Community College 1998 — 2000
Associate of Arts and Sciences (AAS), Computer Science, 3.72 GPA
Erie Community College 1989 — 1990
60 Hrs. required for New York State Police candidacy., Criminal Justice/Law Enforcement Administration, 3.5 GPA
State University of New York College at Brockport 1983 — 1984
Bachelor of Business Administration (BBA), Business
Fidelis Care June 2008 - Present
Fidelis Care June 2008 - Present
Cablevision October 2007 - June 2008
Caldwell Toyota September 2000 - October 2007
Education
DeVry University 1995 — 1997
Electronics Technology/Technician
NewYork-Presbyterian Hospital September 2012 - Present
Fidelis Care March 2004 - August 2012
McAfee, Inc. August 2002 - March 2004
Borland Software (Segue Software) November 2000 - July 2002
Luminant August 1999 - November 2000
Skills
SQL, Requirements Gathering, Business Analysis, Business Intelligence, Security, Team Building, Data Analysis, Customer Relations, Analysis, Software Development, Strategic Planning, SDLC, IIS, Process Improvement, Access, HTML, XML, Crystal Reports, Sybase IQ, Software Quality..., Visual Basic, PeopleSoft, Microsoft SQL Server, Customer Service, Sybase, Quality Assurance, Software Documentation, Requirements Analysis, Systems Analysis, Data Warehousing, IT Management, Software Project..., Performance Testing, Problem Solving, TCP/IP, XP, Firewalls, SQL Server, Sybase ASE, Test Automation, Secure FTP, Databases, Integration, Database Design, ETL, Business Objects, Windows XP, Data Modeling
Education
Fordham University - Graduate School of Business Administration
MBA, Information Systems
State Polytechnical Academy
BS, Computer Science
Fidelis Care September 2015 - Present
Fidelis Care January 2014 - September 2015
Computer Task Group 2003 - January 2014
Computer Task Group January 2005 - January 2008
Computer Task Group January 2003 - January 2005
EDS Group January 2003 - December 2003
Time Warner Cable January 2001 - January 2003
CompUSA January 2000 - January 2001
ClientLogic January 1997 - January 2000
Skills
Voice Mail, Servers, System Administration, Cabling, Active Directory, VM, Avaya, Computer Hardware, SharePoint, Windows Server, Windows, DNS, Provisioning, Switches, XP, WAN, Troubleshooting, Hardware, PBX, Remedy, Windows Server 2003, Software Installation, DHCP, TCP/IP, Desktop Support, Avaya System Platform, MOC, VMware, Red Hat Linux, CentOS, Avaya One-X Mobile, Avaya One-X Comunicator, Avaya Client Enablement..., Avaya Application..., Avaya Communication..., H.323, SIP, Unified Communications, Media Gateways, LSP, VPN, Firewalls, QoS, NAT, Android, iOS, Windows Phone, IEEE 802.11, Technical Support, Boy Scouts
Education
Erie Community College 1992 — 1994
Business Administration and Management, General
Fidelis Care February 2015 - Present
Rue Fraklin 2010 - February 2015
VoIP Supply 2005 - 2008
Skills
VoIP, Solution Selling, Telecommunications, Sales, New Business Development, Sales Management, Direct Sales, Cloud Computing, Business Development, IP, Account Management, Sales Process, Sales Operations, Channel Partners, Team Leadership, Telephony
Education
D'Youville College 2011 — 2014
Nursing, Registered Nursing/Registered Nurse
Erie Community College 1999 — 2001
Associate of Arts and Sciences (A.A.S.), Opticianry/Ophthalmic Dispensing Optician
Fidelis Care February 2014 - Present
Maimonides Medical Center April 2009 - February 2014
New York Presbyterian Hospital 2006 - March 2009
Skills
Managed Care, Healthcare, Treatment, Utilization Management, Clinical Research, Mental Health, Program Development, Psychiatry, Hospitals, Healthcare Management, Case Management, Leadership, Public Speaking, Research
Education
New York University 1997 — 1998
Master's, Social Work
Rhode Island College 1990 — 1994
CohnReznick LLP June 2015 - Present
Fidelis Care October 2012 - May 2015
Access Staffing September 2011 - September 2012
Price Your Jobs LLC April 2008 - September 2011
Winstons Staffing February 2008 - March 2011
Forrest Solutions Group January 2005 - June 2007
Robert Half International 2007 - 2007
JPMorgan Chase June 2002 - April 2004
JPMorgan Chase February 1997 - 2000
Skills
Recruiting, Human Resources, Business Development, Talent Acquisition, Talent Management, Executive Search, Technical Recruiting, Employee Relations, Performance Management, Sourcing, Internet Recruiting, Resume Writing, Coaching, Vendor Management, Applicant Tracking..., Screening Resumes, Training, Change Management, Organizational..., Account Management, Personnel Management, Employee Training, Workforce Planning, Strategy, Permanent Placement, Networking, Career Counseling, College Recruiting, Management, Leadership, Onboarding, Employee Engagement, Temporary Placement, Interviews, Payroll, PeopleSoft, HRIS, HR Policies, Contract Recruitment, Employee Benefits, Hiring, Succession Planning, Screening, Benefits Negotiation, New Hire Orientations, Taleo, Benefits Administration, Consulting
Education
LIU Brooklyn 1999 — 2001
MS, HR Management
NOITU Trust Fund December 2010 - Present
Fidelis Care July 2005 - October 2010
Health Plus 1999 - 2005
ChoiceCare Long Island 1987 - 1995
Skills
HIPAA, Healthcare Information..., EDI, Medicaid, Healthcare, Managed Care, Business Analysis, Medicare, Process Improvement, Health Insurance, Information Technology, Visio
Education
Long Island University, C.W. Post Campus 1976 — 1980
Master of Business Administration (MBA), Management Information Systems, General
Fidelis Care March 2014 - Present
Fidelis Care 2002 - Present
Lactalis American Group 2001 - 2002
Bureau Veritas 1998 - 2001
Sorrento Lactalis 1988 - 1998
Skills
Project Management, Business Analysis, Process Improvement, Team Building, Leadership, Change Management, Team Leadership, Vendor Management, IT Management, Strategic Planning, Program Management, Healthcare, IT Strategy, Business Intelligence, Business Process..., Integration, SDLC, Information Technology, Testing, Disaster Recovery, SharePoint, Requirements Gathering, Visio, Management, HIPAA, Healthcare Information..., Health Insurance
Education
Medaille College
Phipps Houses Services March 2008 - January 2009
Fidelis Care New York 2000 - 2008
Fidelis Care 2000 - 2008
St. Vincent's Catholic Medical Center December 1984 - September 2000
Skills
Benefits Administration, Change Management, Deferred Compensation, Customer Service, Employee Benefits, Employee Relations, HIPAA
Education
Fordham University 1973 — 1977
Barnard School for Girls
Rural/Metro Corporation 2015 - Present
Family Choice of New York 2012 - 2014
Fidelis Care 2006 - 2012
Univera Healthcare / Excellus BCBS 2002 - 2006
The Buffalo News 2000 - 2001
The White Directory Publishers (The Talking Phone Book) 1994 - 2000
L.M. Berry & Company 1988 - 1992
Skills
Marketing, Public Relations, Managed Care, Direct Marketing, Medicaid, Strategic Planning, Healthcare, Health Insurance, Healthcare Management, Leadership, Management, Process Improvement, Program Management, Sales, Advertising, Insurance, Customer Service, Human Resources
Education
Medaille College 2010 — 2012
MBA
State University of New York College at Buffalo
Bachelor's Degree, Business, Minor in Economics
New York State Department of Health February 2012 - July 2014
New York State Department of Health June 2011 - February 2012
New York State Department of Health April 2008 - June 2011
Health Net 2004 - 2008
Fidelis Care January 2001 - August 2004
HIP 1985 - 2000
Skills
Provider Relations, Health Insurance, Utilization Management, Managed Care, Medicare, Medicaid, HIPAA, Healthcare, Healthcare Management, Program Management, Health Policy, Management, Healthcare Industry, Healthcare Information..., Healthcare Consulting, Project Management, Quality Improvement, Process Improvement, Case Managment, Public Health, Employee Benefits, EMR, Informatics, Strategic Planning, Hospitals, Program Development, Leadership, Insurance, Medicine, EHR, Nonprofits, Physician Relations, Claim, Physicians, Contract Negotiation, Network Development, HMO
Education
University of Rochester 1975 — 1979
MEd, Public Administration
Nazareth College 1969 — 1973
BA, History
Scranton/Wilkes-Barre RailRiders 2015 - Present
GRIFFIN HAMERSKY P.C. July 2015 - August 2015
Fidelis Care March 2015 - June 2015
Bank of New York Mellon January 2015 - March 2015
Citi Habitats 2013 - 2015
The Law Offices of Tony Harwood 2014 - 2014
Philips Nizer LLP 2013 - 2013
The Port Authority of New York and New Jersey 2012 - 2013
Weichert Realtors 2012 - 2013
Tom Hesser Nissan 2010 - 2012
Skills
Legal Research, Legal Writing, Litigation, Customer Service, Westlaw, Document Review, Litigation Support, Legal Assistance, Microsoft Office, Intellectual Property, Courts, Real Estate, Personal Injury, Negotiation, Trials, Microsoft Excel, Employment Law, Product Liability, Research, Public Speaking, Fundraising, Contract Management, Adobe Acrobat, Spanish, Database Administration, Web Site Production, Accounting System, Assets Recovery, PACER, Immigration Law, Civil Litigation, Depositions, Government, Outlook, Corporate Law, Commercial Litigation, Bankruptcy, Mediation, Alternative Dispute..., Appeals, Criminal Law, Class Actions, Legal Issues, International Law, Dispute Resolution, Pleadings, CRM Databases, Archtics Ticketing..., Sales, Corporate Sales...
Education
Fordham University 2001 — 2005
Bachelor of Arts, Political Science and Spanish, 3.2 GPA
Universidad de Sevilla 2004 — 2004
Bachelor of Arts (B.A.), Political Science and Spanish
Scranton Preparatory School 1997 — 2001
Diploma, Political Science and Government, 3.5 GPA
CareSource July 2014 - Present
Fidelis Care February 2013 - June 2014
FIDELIS CARE June 2003 - February 2013
Kaleida Health November 2002 - June 2003
Univera Health Care 1998 - 2002
MedE America January 1997 - April 1998
Buffalo General Hospital 1995 - 1997
Skills
Healthcare IT, EDI, HIPAA Transactions, Facets, HIPAA, Healthcare Information..., HL7, Healthcare, Visio, Managed Care, Process Improvement, Business Analysis, Medicaid, Provider Relations, Healthcare Management, Management, Healthcare Industry, Leadership, Health Insurance, Claim, Software Documentation, Troubleshooting, Revenue Cycle, SDLC, Insurance, EHR
Education
State University of New York College at Buffalo 1991 — 1995
BA, Business Admin
Erie Community College 1987 — 1991
Associate, Business Administration
Fidelis Care June 2015 - Present
Palladian Health, LLC June 2013 - June 2015
Palladian Health, LLC March 2012 - June 2013
Palladian Health, LLC March 2011 - March 2012
Palladian Health, LLC January 2010 - March 2011
BlueCross BlueShield of WNY July 2005 - October 2009
ClientLogic 1999 - 2003
Skills
Healthcare, HIPAA, Managed Care, Healthcare Information..., Health Insurance, Healthcare Management, Process Improvement, Leadership, Team Building, Outlook, Insurance, Access, Data Analysis, Policy, Management, Customer Service, PowerPoint, Microsoft Excel, Public Speaking, Microsoft Word, Training, Project Management, Strategic Planning, Time Management, Employee Benefits, Human Resources, Software Documentation
Education
D'Youville College 2013 — 2015
Masters, Health Services Administration
Niagara University 1993 — 1997
Bachelor of Fine Arts (BFA), Theatre/English
Recruiting Sub-Station East New York May 2014 - Present
U.S. Marine Corps, Recruiting Station NY April 2013 - Present
Wounded Warrior Detachment Hawaii November 2010 - December 2012
New York City Health and Hospitals Corporation March 2008 - May 2011
U.S Marine Corps (2nd Battalion, 25th Marines) May 2008 - June 2009
Fidelis Care March 2007 - March 2008
U.S Marine Corps (1st Battalion, 25th Marines) December 2005 - December 2006
Skills
Customer Service, Event Planning, Healthcare, Marketing, Community Outreach, Leadership, Military, Policy, Leadership Development, Public Speaking, Training, Program Management, Team Building, Process Improvement, Command, Team Leadership, Recruiting, Security Clearance, Operations Management, Organizational..., Microsoft Office, Nonprofits, Public Relations, Social Networking, Six Sigma
Education
Wayland Baptist University 2011 — 2012
Health/Health Care Administration/Management, 4.0 GPA
Laguardia Community College 2007 — 2008
Business Administration, 3.6 GPA
Fidelis Care January 2014 - Present
Fidelis Care NY 2010 - January 2014
The Home Depot Inc April 2009 - April 2010
The Home Depot May 2008 - March 2010
Selected Accomplishments (at Home Depot) November 2007 - April 2008
home depot 2002 - 2008
home depot 2000 - 2008
Skills
Employee Relations, Human Resources, Performance Management, Leadership
Education
New York Institute of Technology 2006 — 2008
Masters, Human resource management and labor relations
New York Institute of Technology
Bachelor, Communication Arts
New York Institute of Technology
Master of Science, Human Resource Management and Labor Relations
FleishmanHillard March 1997 - Present
Fidelis Care January 1995 - February 1997
Skills
Media Relations
Education
University of Phoenix 2014 — 2016
Bachelor's degree, Health/Health Care Administration/Management
University of Phoenix 2007 — 2009
Associate's degree, Criminal Justice/Police Science
Katharine Gibbs School 1988 — 1989
Certificate, Information Processing & Executive Secretarial Studies
Fortis January 2005 - Present
Fortis Bank 2005 - Present
Aztec Services Group January 1999 - January 2004
Fidelis Care January 1997 - January 1999
Salant Corporation January 1995 - January 1997
Education
Iona College 1962 — 1972
BA/MBA, English/Marketing
CareSource January 2014 - Present
TMG Health August 2013 - January 2014
Fidelis Care April 2012 - May 2013
Independent Health February 2010 - April 2012
MVP Health Care May 2009 - February 2010
Meritain Health April 2008 - January 2009
Electronic Management Services, Inc April 1996 - April 2008
Computer Task Group April 1994 - January 1996
Fisher-Price May 1992 - April 1994
Cardinal Health Systems November 1986 - February 1992
Education
Houghton College
B.S, Organizational Management
Erie Community College
A.A.S, Data Processing
Comptek Technical Training Center
Fidelis Care November 2012 - Present
Fidelis Care November 2012 - Present
Fidelis Care November 2012 - Present
Education
King's College
ValueOptions, Inc.® February 2014 - Present
Fidelis Care June 2010 - February 2014
MHN June 2004 - June 2010
Skills
Managed Care
Education
New School University
CASAC, ALCOHOL AND SUBSTANCE ABUSE
New York University
LMSW, SOCIAL WORK
New York University
FELLOWSHIP, PSYCHOANALYSIS
Syracuse University
BA, SOCIOLOGY
Ms. Media Management January 2013 - Present
Fidelis Care 2013 - Present
Radio Disney June 2010 - September 2013
CDPHP July 2011 - August 2012
CDPHP September 2009 - July 2011
Walt Disney World May 2004 - June 2009
G.O.A.T. Magazine July 2008 - February 2009
Albany International Airport Authority February 2000 - June 2004
Skills
Writing, Social Media Marketing, Marketing Communications, Social Networking, Public Relations, Editing, Event Planning, Event Management, Facebook, Social Media, Customer Service, Microsoft Office, Blogging, Public Speaking, Microsoft Word, PowerPoint, Microsoft Excel, Non-profits, Nonprofits, Fundraising, Management, Entertainment, Time Management, Online Marketing, Press Releases, Outlook, Training, Creative Writing, Newsletters, Marketing, Volunteer Management, Advertising, Leadership, Community Outreach, Media Relations, Publicity, Research, Email Marketing
Education
Full Sail University 2010 — 2011
Master of Sciences, Entertainment Business/Sports Management
University of Central Florida 2006 — 2008
Bachelor of the Arts, Mass Communications/English; Writing/Social & Behavioral Sciences
Fidelis Care June 2015 - Present
Blue Cross Blue Shield of Western New York September 2009 - May 2015
UnitedHealth Group August 2007 - July 2009
Skills
Health Insurance, Provider Relations, Microsoft Word, Microsoft Excel, Public Speaking, Risk Management, Credentialing, Medical Terminology, Microsoft Office, Customer Service
Education
State University of New York at Buffalo - School of Management 1999 — 2001
Business Administration and Management, General
Erie Community College 1993 — 1996
Associates' Degree, Business Administration
Mount Sinai Beth Israel November 2014 - Present
Fidelis Care March 2014 - October 2014
EMBLEM HEALTH October 2012 - March 2014
HIP/EMBLEMHEALTH January 2004 - December 2012
Value Options January 2012 - October 2012
Magellan Behavioral Health January 2001 - January 2004
MHN 1998 - 2000
PROJECT RETURN FOUNDATION January 1997 - January 1998
KESSLER HOME HEALTH SERVICES January 1989 - January 1996
ANCORA PSYCHIATRIC HOSPITAL January 1988 - January 1996
Skills
Microsoft Excel, PowerPoint, Microsoft Office, Customer Service, Microsoft Word, English, Outlook, Case Management, Healthcare, Mental Health, Social Services, Clinical Research, Crisis Intervention, Therapists, Family Therapy, Behavioral Health, Medicaid, Medicare, Managed Care, Inpatient, Developmental..., Chemical Dependency, Elder Care, Utilization Management, Psychiatry, Training
Education
New York University 1985 — 1987
msw, social work
Fidelis Care April 2011 - September 2014
Clearwire July 2010 - November 2010
Verizon Wireless August 2003 - March 2010
circuit city May 1998 - August 2003
Skills
Customer Retention, Customer Service, Team Building, Leadership, Marketing, Sales, Customer Satisfaction, Account Management, Training, Program Management, Leadership Development, Management, Healthcare, Public Speaking, Managed Care, Coaching, Microsoft Office, Process Improvement, Health Insurance
Education
Nassau Community College 2007 — 2009
Fidelis Care April 2015 - Present
BlueCross BlueShield of Western New York June 2014 - April 2015
BlueCross BlueShield of Western New York June 2013 - June 2014
Nova Healthcare Administrators, Inc. July 2012 - June 2013
Independent Health January 2011 - July 2012
Mt. Saint Mary's Hospital March 2010 - December 2010
Greenfields Health and Rehabilitation Center August 2007 - September 2010
Skills
Utilization Management, Managed Care, Nursing, HIPAA, Healthcare Management, Quality Improvement, BLS
Education
D'Youville College 2005 — 2008
Bachelors of Science, Nursing
Fidelis Care June 2014 - Present
SODEXO July 2004 - June 2014
WNYCS June 2000 - March 2004
Skills
SharePoint, Active Directory, Operations Management, Microsoft Exchange, Vendor Management, System Administration, Security, Disaster Recovery, Project Management, Windows Server, Change Management, Team Leadership, Strategic Planning, Team Building, Business Analysis, Microsoft SQL Server, Data Center, SDLC, Facilities Management, Troubleshooting, Process Improvement, Management, IT Management, Microsoft Technologies, ITIL, VMware, Program Management, Integration, Business Intelligence, Virtualization, ERP, Blackberry Enterprise..., Visio, Cloud Computing, Citrix, Requirements Analysis, IT Strategy, Software Documentation, Group Policy, Databases, IT Operations, Windows, VPN, Project Planning, MS Project, Enterprise Architecture, DHCP, Information Technology, Networking, IT Service Management
Education
Comptia A+
A+, Comptia A+
Comptia Security +
Security +, Comptia Security +
Erie Community College
Computer Information Systems
Microsoft - MCSE
MCSE + Security, Microsoft Certified systems Engineer
Fidelis Care March 2015 - Present
Odd Fellow & Rebekah Rehabilitation & Health Care Center, Inc. March 2011 - March 2015
Odd Fellow & Rebekah Rehabilitation & Health Care Center, Inc. April 2003 - March 2015
Education
Franklin University
Bachelor's degree, Information Technology
Niagara County Community College
Associate's degree, Business Administration and Management, General
Fidelis Care December 2012 - Present
Skills
Health Insurance, Managed Care, Insurance
Education
La Salle University 1990 — 1995
Business Adom., Administration
Fidelis Care February 2014 - Present
API Heat Transfer March 2013 - November 2013
USA Bird Supply August 2011 - March 2013
Alliance Contracting LLC July 2009 - August 2011
Essex Homes of WNY May 2005 - July 2009
Birdair, Inc. May 1999 - September 2003
Richard A Hutchens & Associates November 1992 - November 1999
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Budgets, Project Management, Outlook, Customer Service, Contract Management, MS Project, Administrative..., AutoCAD, Office Management
Education
SUNY at Buffalo 1989 — 1992
Biology, General
Erie Community College
Chemistry
Fidelis Care May 2015 - Present
FIDELIS CARE September 2012 - May 2015
Fidelis Care NY January 2010 - August 2012
Mercy Hospital September 1986 - September 2003
Independent Health August 2000 - May 2003
NORTH AMERICAN HEALTH PLANS December 1999 - July 2000
Skills
HIPAA, Requirements Gathering, Access, Understands basic..., CPT and ICD-9 coding..., Claims Resolution, Health Insurance, Prior Authorization, Medicare/Medicaid..., DRG, APC, HMO, CPT, Healthcare Industry, Insurance, Medical Billing, Provider Relations, Analysis, ICD-9, Medicaid, Medicare, Healthcare, Managed Care, Claim
Education
Erie Community College 1990 — 1992
Associates Degree Liberal Arts & Sciences/Humanities
Fidelis Care February 2015 - Present
Amedisys Home Health & Hospice October 2014 - February 2015
US Renal Care September 2011 - April 2014
WILLCARE October 2010 - August 2011
Willcare April 2010 - October 2010
DaVita January 2006 - April 2010
Skills
Nursing, Home Care, Healthcare Management, Hospitals, Healthcare, Medicare, BLS, Nursing Education, Patient Education, Case Managment, Healthcare Information..., Quality Improvement, Dialysis, Home Hemodialysis, Disease Management, Medical Terminology, HIPAA, Medicaid, Managed Care, EMR, Healthcare Consulting, Physician Relations, Patient Advocacy, EHR, Patient Safety, Medical Records, Software Documentation, Medication..., Revenue Cycle, Medical/Surgical, Healthcare Industry, Ambulatory, Inpatient, IV, Utilization Management, Elder Care, Phlebotomy, Medical Coding, Health Education, Cerner, Infection Control, Diabetes, Hemodialysis, Cpr Certified, Direct Patient Care, Registered Nurses, Patient Outcomes, Process Improvement, ICD-9, JCAHO
Education
SUNY Empire State College 2011 — 2015
Bachelor's degree, Nursing
Erie Community College 1998 — 2001
Associates Degree, Nursing
Medina Senior High School 1984 — 1989
Regents Diploma, Business
Fidelis Care July 2012 - Present
Skills
Sales, Sales Management, Marketing, Insurance, Salesforce.com, Direct Sales, Cold Calling, Customer Retention, Account Management, Lead Generation
Education
East Stroudsburg University of Pennsylvania
Fidelis Care June 2014 - Present
Osmose Holdings Inc March 2013 - June 2014
Personal Computers, INC March 2010 - March 2013
Personal Computers, INC February 2009 - March 2010
Personal Computers, INC May 2008 - February 2009
Voss Manufacturing, Inc December 2005 - May 2008
Skills
Wireless Networking, Troubleshooting, Citrix, Microsoft Exchange, Networking, Windows Server, Technical Support, XP, Active Directory, VMware, Windows XP, Virtualization, Servers, Help Desk Support, Software Installation
Education
ITT Technical Institute-Getzville
Associates of Applied Science, Computer Network Systems
Fidelis Care April 2013 - Present
The Children's Hospital of Philadelphia June 2010 - March 2013
Bequest Group Inc. February 2000 - May 2010
KPMG LLP April 1998 - January 2000
Skills
Application Development..., Change and Release..., Technology & End-User..., Process Reengineering, Key Client Relationships, Resource Forecasting, Evaluation & Testing, Project Management, Regulatory Compliance, Integrations & Virtual..., Technology & Business..., Business Process..., ERP, Vendor Management, Integration, Management, SDLC, Software Project..., Telecommunications, PMP, Software Development, Solution Architecture, SaaS, Leadership, PeopleSoft, Business Process, Testing, Quality Assurance, Enterprise Architecture, Program Management, Business Analysis, Requirements Analysis, Data Warehousing, Business Intelligence, IT Strategy, PMO, Business Process..., Training, Databases, IT Management, Requirements Gathering, Visio, Oracle, Crystal Reports, Process Improvement, Information Technology, Project Portfolio...
Education
Punjabi University 1991 — 1994
Master of Computer Applications (MCA), Computer Science
GMN College 1988 — 1991
Bachelor's degree (B.Sc), Science
Kendriya Vidyalaya
Independent Health Insurance April 2015 - Present
Fidelis Care December 2012 - August 2014
Jewish Familly Services of WNY February 2007 - December 2012
Skills
Microsoft Office, Management, Healthcare, Healthcare Management, Healthcare Information..., Hospitals, Leadership, Home Care, HIPAA, Managed Care, Nursing, Medicine, Long-term Care, Patient Safety
Education
D'Youville College 2003 — 2006
Master's Degree, Community Health Nursing, Management Track
University of NY @ Buffalo 1978 — 1981
Bachelor's Degree, Registered Nursing/Registered Nurse
Fidelis Care 2007 - Present
Amherst Pediatric Associates 1987 - 2007
Education
Niagara County Community College 1995 — 1998
Associate of Science (AS), Registered Nursing/Registered Nurse
WellPoint - Amerigroup April 2012 - Present
Safe Space NYC October 2010 - October 2012
The Child Center of NY April 2007 - April 2012
The Child Center of NY January 2006 - December 2010
Amerigroup March 2006 - March 2007
Fidelis Care March 2003 - March 2006
NYS Office Of Mental Health - QCPC February 2001 - March 2003
New York City Department of Education - CSD 25 March 1995 - February 2001
Skills
NYS Licensed Clinical..., Case Managment, Psychotherapy, Crisis Intervention, Family Therapy, Behavioral Health, Clinical Supervision, Therapists, Group Therapy, Social Services, Mental Health Counseling, Motivational..., Mental Health, Adolescents, CBT, Treatment, Program Development, Board Certified Case..., Community Outreach, Program Evaluation, Case Management
Education
New York University 1999 — 2000
Master of Social Work (M.S.W.), Clinical/Medical Social Work
Talladega College 1990 — 1994
Bachelor's degree, Social Work
Fidelis Care February 2014 - Present
Nova Healthcare Administrators, Inc. August 2012 - January 2014
Independent Health February 2009 - August 2012
Education
Erie Community College 2013 — 2015
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
Erie Community College 2009 — 2011
Associate of Arts and Sciences (AAS), General Studies
State University of New York at Buffalo 1999 — 2003
Bachelor of Arts (BA), French Language and Literature
AlphaCare of New York, Inc. September 2013 - November 2013
Fidelis Care September 2009 - April 2013
Fidelis Care 2002 - 2013
Fidelis Care April 2002 - September 2009
Quovadx, Inc Advica Health Resources October 2000 - October 2001
Advica Health Resources May 1998 - October 2001
NYLCare Health Plans - Jackson Heights December 1994 - April 1998
Programs Medicare/Medicaid December 1994 - April 1998
NYLCare Health Plans of New York December 1994 - April 1998
NYLCare Health Plans of New York December 1994 - April 1998
Skills
Leadership, Business Operations, Communication Skills, Customer Oriented, Operating Budgets, Human Resources, Management, Call Centers, Program Management, Training, Strategy, Analysis, Customer Service, Marketing, Budgets, Telecommunications, Medicare, Insurance, Healthcare, Employee Benefits, Medicaid
Education
Fisk University 1983 — 1989
Master of Arts degree, Sociology
Fisk University 1983 — 1987
Bachelor of Arts, Political Science and Psychology
Fidelis Care March 2014 - Present
RegionCare March 2012 - March 2013
Bellvue Hospital September 2007 - July 2009
Collins IV care September 2004 - June 2007
Skills
Pharmacology, Pharmacy, Pharmacokinetics, Infusions, Pharmacists, Home Infusion, Hospital Pharmacy, Patient Safety, Medication Therapy..., Ambulatory Care, Patient Education, Patient Counseling, Pharmacy Automation, Immunization, Clinical Pharmacy, Clinical Pharmacology
Education
Massachusetts College of Pharmacy and Health Sciences 2006 — 2008
Doctor of Pharmacy (Pharm.D.)
Saint John's University 1996 — 2001
Bachelor of Pharmacy (B.Pharm.)
Fidelis Care February 2015 - Present
WellCare May 2011 - February 2015
Fidelis Care April 2008 - May 2011
Dept. of Public Welfare February 2002 - April 2008
Skills
Health Insurance, Insurance, Managed Care, Sales, Account Management, Medicare, Employee Benefits, Sales Management, Customer Service, Cold Calling, Direct Sales
Education
King's College
Bachelor of Arts (B.A.), Elementary Education and Teaching
Fidelis Care January 2015 - Present
Education
Keller Graduate School of Management of DeVry University 2014 — 2015
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Wellcare Inc. September 2012 - November 2013
Humana Inc. June 2006 - July 2011
Humana Inc. June 2005 - June 2006
Fidelis Care November 2001 - June 2005
Capital Health Plan March 2001 - November 2003
Blue Cross of Northeastern Pennsylvania June 1997 - March 2001
Pacificare/FHP March 1996 - June 1997
Community Health Network August 1994 - March 1996
Skills
Medicaid, Fixed Annuities, Dentistry, Policy, Time Management, Administrative..., Insurance, Outlook, Claim, Medicare, Strategic Planning
Education
Florida State University
History, 3.5
Rowan University
Bachelor's degree, Social Studies Teacher Education, 3.15
Fidelis Care August 2014 - Present
Williamsville Central Schools May 2014 - Present
Jewish Community Center of Greater Buffalo May 2013 - Present
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Research, Sales, Healthcare, Team Building, Training
Education
Erie Community College 2014 — 2014
Emergency Medical Services Certification
Mercyhurst University 2010 — 2014
Fidelis Care January 2013 - Present
Skills
Communication Skills, Compassion, Highly detail oriented, Positive Personality, Patient Advocacy, Health Insurance, Women's Health, Behavioral Health, Substance Use Disorders
Education
Erie Community College 2002 — 2005
Associate of Science (AS), Registered Nursing/Registered Nurse
Fidelis Care June 2014 - Present
Fidelis Care June 2014 - September 2014
Erie County February 2004 - April 2007
Skills
Recruiting, Sourcing,...
Education
Medaille College 1996 — 2000
Bachelor of Science (BS), Psychology and Human Resources
Pella Care January 2014 - Present
Fidelis Care 2012 - 2013
Fidelis Care 2010 - 2012
Skills
Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Data Entry, Team Building, Administrative..., Budgets, Spreadsheets, Documentation, Administration, Medicaid, Healthcare, Training, Medicare, Office Management, Time Management, Process Improvement, Invoicing
Education
Metropolitan College of New York 2002 — 2005
Bachelor of Arts (B.A.), Human Services, General