Hinduja Global Solutions
Industry: Business company
DescriptionHinduja Global Solutions is an Indian pure play business and service provider headquartered in bangalore, and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy. It has over 40000 loopemployees worldwide with a large employee base in India. Headquarters: Bengaluru, India Parent organization: Hinduja Group Founded: 2000 Subsidiaries: HGS Mena FZ-LLC, HGS Canada Inc.,
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Hinduja Global Solutions Employees
Vodastra Technologies February 2015 - Present
Infinity Corp. July 2011 - Present
Hinduja Global Solutions September 2007 - October 2013
Skills
Customer Service, Customer Satisfaction, Customer Retention, Retail, Sales, Business Development, Management, Technical Support
Education
Strayer University-Maryland 1996 — 1998
Certification, Computer Systems Networking
Sauk Valley Community College 1993 — 1995
Computer and Information Systems Security/Information Assurance
Eyefinity August 2015 - Present
Phoenix-Coach.com September 2014 - Present
Volt Workforce Solutions September 2014 - August 2015
The Digital Store September 2013 - September 2014
RadarProduct.com March 2010 - September 2013
Hinduja Global Solutions November 2011 - June 2013
CATERPILLAR INC., Logistics May 2011 - October 2011
SECURITAS INC December 2008 - July 2010
McDonald's Corporation February 2006 - May 2009
APPLIED PHYSICS INC June 2007 - September 2008
Skills
Training, Management, Leadership, Sales, Customer Service, Customer Experience, Customer Satisfaction, Windows, Sales Management, Team Building, Call Centers, Public Relations, Coaching, Welding, Team Management, Strategic Planning, Blueprint Reading, Adaptation, BPO, Team Leadership, Marketing Strategy, Account Management, Microsoft Programs:..., Windows Operating..., Fast Learner, Highly Adaptable, Business Planning, Small Business, Highly Ambitious, Success Driven, Marketing, Process Improvement, New Business Development, Microsoft Excel, Fork Truck Experience, welding experience, Small Business Marketing, B2B, Business Development, Microsoft Office, Time Management, Inventory Management, Social Networking, CRM, Advertising, Budgets, Social Media Marketing, Social Media
Education
Illinois Central College 2010 — 2013
Pursuing degree, Business Administration and Logistics
Farmington Central High School 2004 — 2008
High School Diploma, General Study
Hinduja Global Solutions June 2015 - Present
Hinduja Global Solutions April 2013 - Present
The University of Texas at El Paso February 2008 - April 2013
Skills
Data Analysis, Quality Assurance, Statistics, Team Leadership, Testing, Microsoft Excel, PowerPoint, Customer Service, Access, Training, Analysis, Program Management, Teamwork, Time Management, Software Documentation, Customer Satisfaction, Process Improvement
Education
The University of Texas at El Paso 2006 — 2010
Bachelor of Arts (B.A.), Psychology
The University of Texas at El Paso 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Hinduja Global Solutions 2012 - 2013
Kroger October 2009 - March 2012
Skills
Microsoft Word, Microsoft Excel, Telephone Skills, Customer Service, Customer Retention, Word Processing, Schedules, Supervisory Experience, Cash Management, Billing Systems, Invoicing
Education
Illinois Central College 2012 — 2015
Computer and Information Sciences and Support Services
Randstad Technologies US December 2013 - Present
Randstad Technologies US September 2012 - November 2013
Hinduja Global Solutions May 2007 - August 2012
Skills
Call Centers, Workforce Management, Technical Support, Customer Satisfaction, Customer Service, Troubleshooting, Vendor Management, Software Documentation, Training, Process Improvement, Management
Education
Illinois Central College 2005 — 2009
Associate of Arts and Sciences (AAS)
Controlled Chaos Media and Marketing October 2013 - Present
AHF Productions April 2012 - Present
AHF Productions May 1999 - Present
FirstLight Federal Credit Union April 2014 - November 2014
Hinduja Global Solutions May 2013 - February 2014
ADP August 2010 - December 2011
Skills
ADP Payroll, Mac, Digital Photography, Videography, Video Editing, Music Production, Photoshop, Ableton Live, Fruity Loops, Acid Pro, Computer Hardware, Computer Repair, Customer Service, Microsoft Office, Windows, Windows Mobile, Android, Network Administration, Social Networking, Sony Vegas, Public Relations, Event Photography, Event Videography, Lightroom, Canon, Integration, Time & Attendance, Remote User Support, Social Media, Social Media Marketing, Captivate, Live Meeting, OS X, Video Production, Dreamweaver, FTP, Web Design, WordPress, Hands-on Training, Photography, Nikon, Adobe Creative Suite, Image Editing, YouTube, Hardware Support, Windows 7, Help Desk Support, iPad, Remote Desktop, Facebook
Education
The University of Texas at El Paso 1999 — 2002
El Paso Community College 1999 — 1999
Caterpillar Logistics Inc. - Kelly Services February 2014 - Present
Hinduja Global Solutions July 2012 - July 2013
Northwoods Community Church January 2011 - December 2012
American Red Cross - Adecco Group 2012 - July 2012
Heritage Bank of Central Illinois November 2008 - April 2010
H & R Block December 2008 - April 2009
Skills
General Ledger, Accounts Payable, Accounts Receivable, Account Reconciliation, program coordinator, SAP, ADP Payforce, QuickBooks, Microsoft Technologies, Budget Process, Federal Grants..., Branch Banking, Remote Deposit Capture, Meet Deadlines, Multi Tasking, US GAAP, GAAS, EDGAR, Affiliate Member of..., Accounting Standards..., Organization &..., Situational Leadership, Great Plains Software, Accruals
Education
University of Illinois Springfield 2010 — 2012
Bachelors, Major-Accounting & Minor-Management Information Systems, 3.78
Illinois Central College 2005 — 2010
Kforce at Redapt June 2015 - Present
Hinduja Global Solutions June 2013 - May 2015
Vodacom D.R.Congo 2004 - 2005
Skills
Information Technology
Education
Illinois State University 2008 — 2013
Bachelor of Applied Science (B.A.Sc.), Computer Systems Networking and Telecommunications
Heartland Community College 2006 — 2007
Institut Supérieur De Techniques Appliquées 1998 — 2001
Associate's Degree, Electronic / Radio Transmission
Kelly Services March 2013 - Present
Express Employment Professionals August 2012 - March 2013
Hinduja Global Solutions June 2010 - August 2012
Skills
Recruiting, Applicant Tracking..., Staffing Services, Temporary Placement, Human Resources, Contract Recruitment, Technical Recruiting, Administrative..., Talent Acquisition, Interviews, Data Entry, Employee Relations, Screening Resumes, Onboarding, Permanent Placement
Education
Illinois Central College 2012 — 2014
Accounting
Hinduja Global Solutions September 2013 - Present
Avon May 2011 - May 2014
Hinduja Global Solutions May 2012 - September 2013
Exelon Energy Corp October 2011 - December 2011
Ruby Tuesday's May 2011 - November 2011
Kelly Services October 2010 - May 2011
State Farm Insurance Companies September 2004 - May 2010
Skills
Microsoft Office, Teamwork, Typing, Team Leadership, Training, Policy, Outlook, Insurance, Customer Service, Clerical Skills, Management, Interviews, Microsoft Word, Microsoft Excel, Employee Relations, PowerPoint, Coaching, Performance Management, Time Management, Data Entry, Community Outreach, Call Centers, Claim, Human Resources, Leadership, Team Building, Access, Recruiting, Leadership Development, Software Documentation
Education
Lincoln College Normal 2010 — 2012
Bachelors of Business, Business Administration
Heartland Community College 2003 — 2009
Associates of Liberal Arts, General Studies
BHS 1999 — 2003
high school diploma
Pan Pacific Electronics May 2009 - Present
Rosetta Stone May 2009 - December 2014
Micro Power Electronics (now Electrochem Solutions, Inc.) March 2007 - March 2009
Hinduja Global Solutions October 2004 - March 2006
Skills
Customer Service, CRM, Team Management, Team Leadership, Customer Satisfaction, Process Improvement
Education
De La Salle University 1997 — 2000
Bachelor of Science (BS), Entrepreneurship/Entrepreneurial Studies
L&T Technologies, USA September 2013 - Present
Geometric Americas Inc. January 2011 - May 2013
Geometric Ltd. October 2007 - January 2011
Schneider Electric India (P) Ltd., Bangalore November 2006 - October 2007
Hinduja Global Solutions May 2003 - July 2006
Satyam Computer Services Limited March 2000 - May 2003
TAFE - Tractors and Farm Equipment Limited March 1997 - March 2000
Skills
Product Lifecycle..., Engineering, Project Management, Six Sigma, Program Management, PDM, Requirements Analysis, Global Delivery, Pre-sales, SDLC, Product Design, Automotive, Lean Manufacturing, Manufacturing, Risk Management, PMP, Continuous Improvement, Software Project..., Team Building, Cross-functional Team...
Education
Madurai Kamaraj University 1995 — 1998
MBA, Marketing Research
GTTC, Anna University, India 1994 — 1995
Post diploma (Advanced) in Die & Tool Design, Design of Press tools, molds, Jigs, Fixtures and Gauges.
Madurai Kamaraj University, India 1989 — 1993
BE, Mechanical Engineering
Hinduja Global Solutions August 2014 - Present
Hinduja Global Solutions April 2014 - August 2014
Red Lobster LLC January 2010 - October 2013
Student Painters November 2012 - September 2013
ABB December 2007 - August 2010
Skills
Cold Calling, Marketing, Microsoft Office, PowerPoint, Organizational Behavior, Recruiting, Microsoft Excel, Employee Training, Sales, Management, Time Management, Customer Satisfaction, Customer Service, Teamwork, Leadership, Team Building, Microsoft Word, Social Networking, Operations Management, Outlook, Entrepreneurship, Business Analysis, Critical Thinking, Data Analysis, Sales Operations
Education
University of Missouri-Saint Louis 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Saint Louis Community College-Meramec 2006 — 2011
Associate of Arts, Business Administration and Management, General
Hinduja Global Solutions June 2011 - December 2013
Hinduja Global Solutions October 2009 - May 2011
AFFINA August 2007 - September 2009
AFFINA March 2005 - July 2007
AFFINA May 1999 - February 2005
Skills
Workforce Management, Customer Experience, Outsourcing, BPO, Inbound Marketing, Account Management, Business Development, Call Center, Employee Engagement, Vendor Management, Contact Centers, Team Leadership, Team Management, Service Delivery, Training, Customer Satisfaction, IVR, Performance Management, Call Centers, Process Improvement, Customer Retention, Customer Service, Telemarketing, Management, CRM, Offshoring, Talent Acquisition, Operations Management, Team Building, Call Center Development, Transition Management, Process Excellence, Business Process..., Contact Center..., Telecommunications
Education
Illinois State University 1983 — 1987
Bachelor of Arts (BA), Marketing / Business Administration
Spalding Institute 1979 — 1983
Hinduja Global Solutions October 2014 - Present
HS & Partners Consulting September 2012 - Present
Suzlon Energy Ltd February 2008 - August 2012
Hewitt Associates January 2005 - August 2007
Motorola Inc, Personal Communications Sector December 2003 - November 2004
Motorola Inc, Global Telecom Communications Sector August 2002 - December 2003
Motorola Inc, North America Sales and Distribution February 1999 - August 2002
Skills
Succession Planning, Performance Management, Talent Management, Employee Relations, Organizational..., Employee Engagement, Talent Acquisition, Workforce Planning, Deferred Compensation, Organizational..., Organizational Design, Onboarding, Change Management, HRIS, Human Resources, Leadership Development, Coaching, Training, Personnel Management, Process Improvement, Executive Coaching, Leadership, HR Consulting, Recruiting, Executive Search, Payroll, HR Policies, Technical Recruiting, Management, Strategy, Performance Improvement, Labor Relations, Program Management, Employee Benefits, HR Transformation, Strategic HR, Benefits Administration, Performance Appraisal, Sourcing, Applicant Tracking..., Compensation & Benefit, Consulting, Culture Change, Career Development, Employee Training, Operations Management, Executive Pay, Interviews, Project Planning
Education
The University of Texas at Dallas 2004 — 2006
Masters, Management and Administration
University of North Texas
B.S, Industrial Technology
Indianapolis Toy Company June 2014 - Present
Finish Line June 2013 - October 2013
Hinduja Global Solutions November 2012 - June 2013
McDonald's Corporation June 2012 - November 2012
Gordmans Distribution Center August 2011 - April 2012
Universal Adcom March 2009 - July 2011
Education
MacMurray College 2003 — 2004
Certificate
MacMurray College 2002 — 2004
Certificate
Hinduja Global Solutions September 2012 - June 2014
Kindred Healthcare April 2012 - October 2012
Lofton Staffing Services September 2009 - March 2012
itsQuest Inc. February 2005 - January 2008
Skills
Recruiting, Human Resources, Coaching, Employee Benefits, Interviews, Management, Negotiation, Onboarding, Strategic Planning, Temporary Placement, Policy, Staffing Services, Cold Calling, Organizational..., Talent Management, Employee Engagement, Sourcing, Marketing, Screening, Personnel Management, HR Consulting, Workforce Planning, Internet Recruiting, College Recruiting, Customer Service, Process Improvement
Education
The University of Texas at El Paso
Bachelor Business, Business Management
Blackhawk Engagement Solutions August 2014 - Present
Hinduja Global Solutions May 2013 - August 2014
Applebee's February 2010 - May 2013
Delta Veterinary Clinic of Sikeston May 2012 - August 2012
Rend Lake College May 2009 - August 2011
Skills
Customer Service, Highly Organized &..., Communication Skills, Large Animal Experience, Detail Oriented, Sales Operations, Office Management, Time Management, Filing, Telephone Skills
Education
Southeast Missouri State University 2011 — 2013
Bachelor of Science, Agribusiness/Animal Science
Rend Lake College 2009 — 2011
Associate of Arts and Sciences (AAS), Pre-Veterinary Studies
Hinduja Global Solutions April 2015 - Present
Pekin Insurance as a Temporary Employee September 2014 - November 2014
Osf Home Care May 2014 - July 2014
Proctor Hospital August 2012 - May 2013
Proctor Hospital 2012 - 2013
HCH Administration, Inc August 2005 - February 2012
Skills
Insurance, Accounting, Medicare, Medical Terminology, Employee Benefits, Customer Service, Invoicing, Data Entry, HIPAA, Medicaid, Medical Billing, Healthcare, Medical Records, Hospitals, Outlook, Troubleshooting, Windows
Education
Illinois Central College
Social Work
Peoria Heights High School
Hinduja Global Solutions September 2012 - June 2013
Per Mar Security Services 2013 - 2013
Skills
Sales, Library, Food Service, Customer Service
Education
Illinois Central College
Aegis Limited June 2015 - Present
Hinduja Global Solutions 2013 - 2015
VXI Global Solutions, Inc. 2009 - 2013
Protocol Integrated Direct Marketing - now an EGS-APAC Company 2003 - 2006
Precision Response Corporation 1996 - 2003
IBM 1983 - 1993
Skills
Call Center, Outsourcing, CRM, Workforce Management, BPO, Telemarketing, Process Improvement, Call Centers, Executive Management, Contact Centers, Customer Satisfaction, Inbound Marketing, Sourcing, Recruiting, Business Development, Management, Account Management, Team Building, Lead Generation, Mergers & Acquisitions, Training, Customer Experience, Call Center Development, Operations Management, Marketing, Team Management, Team Leadership, Financial Services, Sales, Employee Engagement, Professional Services, Talent Acquisition, Coaching, B2B, Business Analysis, Telecommunications, Performance Management, Service Delivery, Offshoring, Salesforce.com, Quality Assurance, Vendor Management, Leadership, Change Management, Technical Recruiting, New Business Development, Customer Retention
Education
Wharton School of Business - Executive Management 1986 — 1988
Central Michigan University 1979 — 1983
B.S in B.A, Marketing, Information Systems
The Center for Prevention of Abuse January 2014 - Present
Imajenation Photography and Graphic Design 2010 - Present
AlignLife Chiropractic and Natural Health Center January 2013 - January 2014
Hinduja Global Solutions November 2012 - January 2014
Robert Morris University, Chicago, IL 2013 - 2013
Jeffrey Alans January 2012 - August 2012
Hinduja Global Solutions Inc., August 2011 - December 2011
Buffalo Wild Wings August 2010 - July 2011
The Olive Garden February 2010 - August 2010
Dave and Busters July 2009 - December 2009
Skills
Photography, Photoshop, Graphic Design, Proficient in InDesign, Illustrator, Framing, Carpentry, Customer Service, Sales Support, Clerical Skills, Data Entry, Microsoft Office, Time Management, Adobe Creative Suite, InDesign, Facebook, Sales, Digital Photography, Typography, Newsletters, Human Resources, Microsoft Excel, PowerPoint, Microsoft Word, Portrait Photography, Editing, Mac, Public Speaking, Logo Design, Teamwork, Customer Satisfaction, Outlook, Advertising, Social Networking, Social Media, Payroll, Marketing Strategy, Employee Relations, Employee Benefits, Creative Writing, Telephone Skills, Image Editing, Web Design, Motion Graphics, Marketing
Education
Robert Morris College 2011 — 2014
Bachelor's Degree, Graphic Design
Robert Morris College 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Illinois Central College 2008 — 2011
Associate of Arts and Sciences (A.A.S.), Graphic Design
Stefanini 2015 - Present
Hinduja Global Solutions 2013 - 2014
Sutherland Global Services 2009 - 2013
Quatrro (Auxicogent) 2007 - 2009
SLK Global 2006 - 2007
GE Capital 1997 - 2005
BNY Mellon 1995 - 1997
PNC Financial Services 1990 - 1995
ADP 1986 - 1990
Skills
Outsourcing, CRM, Business Development, BPO, Service Delivery, Vendor Management, Offshoring, Management, SaaS, Leadership, Financial Services, Call Centers, Management Consulting, Finance, Investments, Lead Generation, Business Process..., Strategy, Business Transformation, Team Management, Sales Prospecting, Commercial Leasing, Commercial Lending, Solution Selling, Client Services, P&L Management, Direct Sales, Strategic Planning, Contract Negotiation, Pricing Strategy, Introducing New Products, New Service Introduction, Strategic Account..., Strategic Account Growth, Sales Presentations, Needs Assessment, Employment Contracts, Relationship Management, Quotas, Business Travel, Technical Presentations, Cross-functional Team..., Product Marketing, Marketing Strategy, Trade Shows, Technical Sales..., Written Communication, Consultative Selling, Salesforce.com, Strategic Communications
Education
Duquesne University, MBA 1993 — 1995
Master of Business Administration (M.B.A.), Finance Marketing
Duquesne University 1982 — 1986
Bachelor's Degree, Information Systems
First United Methodist Church, Peoria IL May 2015 - Present
Olive Garden March 2014 - Present
Club Demonstration Services 2012 - 2014
Hinduja Global Solutions 2011 - 2012
Skills
Cross-cultural..., Computer Graphics, Global Customer Service, Mastery of Microsoft..., Exceptional Listener, Analytical Skills, Adaptive Learning, Goal Driven, Innovative Problem..., Teamwork, Flexible, Dedicated, Reliability, Brand Loyalty, Energetic Leader, Customer Service, Microsoft Office, Public Speaking, PowerPoint, Event Planning, Microsoft Word
Education
Olivet Nazarene University 2013 — 2015
Bachelor of Science (B.S.), Marketing with Commercial Graphics Concentration
Illinois Central College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Health Career Professions
Hinduja Global Solutions September 2014 - July 2015
Skills
Team Leadership, Public Speaking, Social Networking, Research, Social Media, Team Building, Analysis, Leadership, Strategic Planning, Ethical Hacker, Computer Maintenance, Singing, Basketball, Critical Thinking, Spontaneity, Entrepreneurship, Teamwork, Windows, Data Analysis, Access, Time Management, Teaching, PowerPoint, Microsoft Word, English, Microsoft Excel, HTML
Education
NRI Institute of Technology 2010 — 2014
Engineer's Degree, Electronics and Communications Engineering, C
NRI Academy 2008 — 2010
INTERMEDIATE, Mathematics, A
BHASHYAM Public School 2007 — 2008
High School, SSC, First Class
Mississippi College 2015 — 2017
Master’s Degree, Computer Science
UnitedHealth Group January 2015 - Present
Self-Employed Gardener June 2014 - Present
Cost Plus World Market November 2014 - January 2015
Hinduja Global Solutions August 2014 - September 2014
Major Trading Inc. April 2013 - March 2014
College of DuPage June 2009 - August 2013
Examiner.com February 2012 - October 2012
Abercrombie & Kent August 2011 - August 2012
Detritus E-Zine January 2009 - January 2012
Mount Washburn March 2011 - August 2011
Skills
Proposal Writing, Creative Writing, Editing, Data Entry, Switchboard Operator, Cashiering, Resume Writing, Written & Verbal..., Highly detail oriented, Microsoft Word, Microsoft Excel, Time Management, Academic Tutoring, Microsoft Office, Sales Operations, Corporate Communications, International Trade, Horticulture, Online Marketing, Online Services, Merchant Services, Event Planning
Education
College of DuPage 2007 — 2010
AAS, Travel & Tourism
Technology Center of DuPage 2006 — 2007
Landscape Design & Management
Hinduja Global Solutions April 2013 - Present
Texas Army National Guard October 2003 - Present
Apon technology March 2013 - March 2013
Mountain View Healthcare October 2011 - February 2012
Skills
Computer Repair, Network Administration, Linux System..., Microsoft Servers, Security Clearance, Arduino, Linux Desktop, Microsoft Office 2007, HTML, Therapeutic..., Communication, Military Experience, Artillery, Mental Health, Troubleshooting, MySQL, Parenthood, Logical Thinker, Robotics, Modems, DSLAM, Home Networking, Video Games, Relaxation, Deep Tissue Massage, Computer Proficiency, Computer Security, Geek Culture, Cartoons, Cisco Technologies, Information Technology, Technology Integration, Critical Thinking, Flow Charts, Data Analysis, Six Sigma, Outlook Express, Computer Hardware, Security, Software Installation, Networking, DNS, CompTIA, Security, Security+, A+ Certified, Windows Vista, Windows XP Pro, Help Desk Support, Hardware Installation
Education
Western Technical College 2011 — 2013
Associates, Computer and Information Systems Security/Information Assurance
Anamarc College-El Paso 2010 — 2010
Certified, Certified Nurses Assistant
Hinduja Global Solutions September 2014 - Present
The UPS Store October 2008 - September 2014
Amazing Pet Expos May 2013 - December 2013
IHOP April 2006 - August 2010
Skills
PowerPoint, Customer Service, Social Media, Teamwork, Public Speaking, Public Relations, Media, Microsoft Publisher, Communication, Social Networking, Facebook, Marketing Communications, Time Management
Education
University of Missouri-Saint Louis 2010 — 2013
Liberal studies, Communication and Media Studies
Southeast Missouri State University 2008 — 2010
Texas Department of Public Safety January 2013 - Present
Mary Kay Inc. July 2011 - Present
YMCA August 2010 - November 2012
Illinois State Police Investigations January 2012 - August 2012
Hinduja Global Solutions 2012 - 2012
Skills
Typing, Microsoft Excel, Microsoft Word, Telecommunications, Biochemistry, Molecular Biology, Internet, Microsoft Office, Mathematics, PowerPoint, Problem Solving, XP, Windows
Education
Southern Illinois University, Edwardsville 2008 — 2012
Bachelor of Science (B.S.), Biology, General
Carmi White County High School 2004 — 2008
Nordion July 2015 - Present
Canadian Tire December 2014 - July 2015
Bioniche Life Sciences October 2013 - February 2014
Hinduja Global Solutions August 2013 - October 2013
Loyalist College May 2012 - May 2013
The Home Depot Canada June 2009 - July 2011
Skills
Chemistry, Quality Control, Water Quality, Wet Chemistry, Analytical Chemistry, Chemical Instrumentation, Conductivity, TOC, Water Sampling, Mathematical Analysis, Good Manufacturing..., Microsoft Excel, Solvent Extraction, Laboratory Skills, Laboratory Safety, Inorganic Chemistry, Titration, Atomic Absorption, Gas Chromatography, HPLC, Customer Service, Laboratory, Microsoft Office, GMP, Calibration, Teamwork, PowerPoint, Time Management, Microsoft Word, Research, Leadership, Team Leadership, Testing
Education
Loyalist College 2010 — 2013
Chemical Engineering Technologist, Biosciences, 88% overall GPA
Carleton University 2008 — 2010
Hinduja Global Solutions 2014 - 2015
NexTraq 2012 - 2014
Snelling 2011 - 2012
Clear Blue Coolers, Inc. 2010 - 2011
Cbeyond 2008 - 2010
Skills
Sales, Sales Presentations, Telemarketing, Cold Calling, Salesforce.com, Account Management, B2B, Customer Retention, Sales Operations, Direct Sales, Recruiting, Sales Management, New Business Development, Business Development, Sourcing, Management
Education
Kennesaw State University 2003 — 2007
B.A., History
Steak n Shake 2010 - 2014
Hinduja Global Solutions April 2013 - December 2013
Skills
I'm a very hard worker..., I'm a people person., I dedicate my full...
Education
Illinois Central College 2014 — 2014
G.ED
Illinois Central College 2014 — 2014
Hinduja Global Solutions December 2013 - January 2015
Hinduja Global Solutions October 2013 - December 2013
DIRECTV Latin America May 2000 - April 2010
Skills
Team Leadership, Call Centers, Customer Service, Training, Customer Satisfaction, Coaching, Leadership, Process Improvement, Vendor Management, Troubleshooting, Time Management
Education
Hawkeye Community College 2012 — 2016
CEFCU 2012 - Present
Hinduja Global Solutions 2007 - 2011
First American Title 2001 - 2003
American Investment Bank 1999 - 2001
Skills
Microsoft Office, Customer Service, Communication, Speech Writing, Creative Writing, Accounts Receivable, Payroll, Federal Reserve, Loan Closings, Escrow, Credit, Customer Satisfaction
Education
Illinois Central College 2013 — 2015
Accounting
Unity Point Methodist Rheumatology August 2014 - Present
Robert Morris University, Chicago, IL January 2014 - Present
Thornton Township Food Pantry May 2014 - July 2014
Hinduja Global Solutions May 2010 - July 2012
Skills
Medical Assisting, Medical Terminology, Cpr Certified, Vital Signs, Nonprofits, Public Speaking, EKG, Medical Records, Phlebotomy, Data Entry, Critical Thinking, Community Outreach, Appointment Scheduling, Microsoft Word, BLS, Microsoft Office, Customer Service, HIPAA, AED, First Aid, Filing, Team-oriented, Elder Care, Creative Writing, Research, PowerPoint, Databases, Time Management, Telephone Skills, Venipuncture, Medical Coding, Leadership, Marketing, Customer Satisfaction, Communication
Education
Robert Morris University - Illinois 2013 — 2014
Medical/Clinical Assistant
Hinduja Global Solutions September 2011 - December 2012
Omega Healthcare Management Services Private Limited January 2011 - August 2011
Education
Bangalore University 2007 — 2009
Master of Science (MS), Zoology
Bangalore University 2004 — 2007
Bachelor of Science (BS), Chemistry, Botany & Zoology
COUNTRY Financial® July 2015 - Present
COUNTRY Financial® October 2013 - July 2015
Hinduja Global Solutions September 2011 - October 2013
Hinduja Global Solutions Inc., May 2011 - September 2011
S.A.T.T. Enterprises May 2010 - August 2010
Skills
SPSS, Tableau, Minitab, Business Objects, Data Analysis, Statistics, Microsoft Excel, Research, Microsoft Office, Market Research, Analysis, Analytics, Customer Satisfaction, PowerPoint, Teamwork, Team Management, Microsoft Word, Access, Change Management, Outlook, Six Sigma, CRM, QuickBooks, Databases, Siebel, Insurance, Operational Excellence
Education
Bradley University 2008 — 2011
Bachelor of Science (B.S.), Actuarial Science - Mathematics, Minor in Business Studies
The Digital Store September 2015 - Present
The Digital Store August 2013 - September 2015
Hinduja Global Solutions August 2012 - July 2013
Caterpillar Inc. January 2011 - August 2012
Skills
Sales, Customer Service, Team Building, Retail, Leadership, Direct Sales, Customer Satisfaction, Inventory Management
Education
Naugatuck Valley Community College 2009 — 2011
Undergraduate, Business, Management, Marketing, and Related Support Services
Western Connecticut State University 2008 — 2009
Criminal Justice/Law Enforcement Administration
Naugatuck High School 2004 — 2008
High School Diploma
Hinduja Global Solutions July 2014 - Present
EPAM Systems November 2013 - June 2014
Infosys April 2011 - August 2013
Infosys January 2007 - March 2011
Cognizant Technology Solutions November 2004 - January 2007
Forrester Research 2002 - 2005
LexisNexis February 2001 - February 2002
Skills
Contract Negotiation, Analyst Relations, Team Management, Management, Thought Leadership, Industry Analyst..., Strategic Partnerships, Messaging, Strategy, Competitive Analysis, Competitive Intelligence, Consulting, Management Consulting, Knowledge Sharing, Integrated Marketing, Marketing Communications, Leadership, Outsourcing, Integration, Program Management, Cloud Computing, Project Management, Business Process, Strategic Communications, CRM, Strategic Influence, Business Development
Education
Brandeis University 1986 — 1990
BA
Bunge June 2013 - Present
Bunge April 2012 - May 2013
Monsanto February 2011 - January 2012
Hinduja Global Solutions July 2010 - February 2011
Nestle Purina Pet Care Company March 2005 - October 2009
Skills
Customer Experience, Customer Oriented, Experienced Sales..., Microsoft Office, Sales Management, Procurement, Customer Service, Account Management
Education
Southeast Missouri State University 2005 — 2009
Agri-Business
Gulliver's Travel September 2013 - Present
Hinduja Global Solutions April 2013 - September 2013
Barmuda Companies August 2012 - January 2013
Barmuda Companies August 2011 - January 2013
Skills
Hospitality, Food & Beverage, Bartending, Meeting Planning, Event Management, Event Planning, Customer Service, Food Service, Public Relations, Microsoft Office, Social Media, Sales, Marketing, Leadership, Social Media Marketing, Travel Planning, Leisure Travel, Travel Arrangements
Education
University of Northern Iowa 2011 — 2013
Bachelor of Science (B.S.), Social Studies Teacher Education, Non-teaching
Northern State University 2003 — 2007
Bachelor of Arts (B.A.), History
Hinduja Global Solutions November 2010 - Present
Skills
Soft Skills, Training Delivery, Employee Engagement, Performance Management, BPO, Performance Appraisal, Coaching, Training, Team Management, Strategic HR, Training Needs Analysis, Workforce Management, Transition Management, Leadership, Talent Acquisition, HRIS, Employee Relations, HR Policies, Call Centers, HR Consulting, Recruiting, Talent Management
Education
Eureka College 2005 — 2008
Bachelor of Arts (B.A.), English Language and Literature, General
Hinduja Global Solutions June 2014 - September 2014
RuffaloCODY September 2010 - March 2014
Pioneer Foods June 2006 - August 2006
Skills
Social Media Outreach, Community Outreach, Volunteer Recruiting, Volunteer Management, Social Networking, Community Service, Youth Mentoring, YouTube, Community Organizing, Press Releases, Google Docs, Journalism, Microsoft Office, Telecommunications
Education
Central College 2010 — 2014
Bachelor's degree, Sociology, 2.56
Columbus High Scool 2006 — 2010
High School Diploma, 2.98
Hinduja Global Solutions April 2013 - November 2014
Avon Representative 2013 - 2014
Bank of America 2010 - 2013
Time Warner Cable September 2007 - February 2010
AppleOne August 2007 - January 2008
Skills
Customer Service, 10 Key, Microsoft Word, Microsoft Excel, Microsoft Office, Tax Returns, Mortgage Servicing, Telecommunications, Organization, Troubleshooting, Telephone Skills, Teamwork, Time Management, Salesforce.com, Training, Customer Experience, PowerPoint, Lotus Notes, Outlook, Spreadsheets, Customer Retention, Office Management, Office Administration, Management, Leadership, Data Entry, Customer Satisfaction, Call Centers, Sales, Invoicing
Education
Hopkinsville Community College 2004 — 2004
Hinduja Global Solutions 2013 - Present
PETCO Animal Supplies, Inc. June 2009 - March 2013
PETCO Animal Supplies, Inc. December 2005 - May 2009
PETCO Animal Supplies, Inc. February 2002 - December 2005
PETCO Animal Supplies, Inc. June 2000 - February 2002
PETCO Animal Supplies, Inc. July 1999 - June 2000
PETCO Animal Supplies, Inc. July 1998 - July 1999
National Vision Associates January 1995 - July 1998
The Buckle September 1991 - January 1995
Bicknell Gubernatorial Campaign September 1993 - August 1994
Skills
Leadership, Cross-functional Team..., Management, Retail, Thought Leadership, Call Centers, Customer Experience, Outsourcing, Team Building, Training, Project Management, E-commerce, Program Management, Customer Service, Customer Satisfaction, Achieving Results, Team Leadership, Public Speaking, Strategic Planning, Process Improvement, Change Management, Vendor Management, Sales, Negotiation, Building Relationships, Analytics, Sales Management, Recruiting, Human Resources, Project Planning, Strategy
Education
Fort Hays State University 1989 — 1993
Bachelor of Arts (B.A.), Communication and Media Studies
Hinduja Global Solutions September 2012 - Present
Loyola University Chicago Dept. of Fine & Performing Arts August 2007 - May 2012
The Urban League March 2011 - May 2011
Lakeside Community Development Corporation August 2010 - December 2010
Skills
Microsoft Excel, Microsoft Office, Microsoft Power Point, Oracle SQL, Data Mart Modeling, Customer Service, Sales, Effective Communicator, Organizational Skills, Strong Mathematical...
Education
Loyola University Chicago 2007 — 2012
B.B.A., Information Systems and Operations Management
Hinduja Global Solutions March 2008 - September 2013
AFFINA April 2002 - March 2008
Spencer Gifts, Inc April 2001 - April 2002
County Market (Niemann Foods) March 2001 - July 2001
ShopKo Stores, Inc. April 1998 - April 2001
Dick Blick January 1999 - May 1999
Illinois State University - Dept of Health, Physical Education, & Recreation January 1998 - December 1998
Jacks (Penn-Daniels) August 1995 - January 1998
Skills
BPO, Operating Systems, Technical Support, Performance Management, Team Management, Computer Hardware, Customer Satisfaction, Change Management, Customer Service, Troubleshooting, Leadership, Time Management, Call Centers, Sales, Vendor Management
Education
Western Illinois University 2014 — 2017
Bachelor of Science (B.S.), Engineering
Black Hawk College 2014 — 2015
Carl Sandburg College 2010 — 2014
Associate of Science (A.S.)
Midstate College 2003 — 2003
Computer and Information Science
Illinois State University 1997 — 1998
Galesburg High School 1993 — 1997
UL January 2015 - Present
Trinity Charities 2013 - Present
Hinduja Global Solutions 2013 - January 2015
Baay Events January 2006 - December 2014
Hinduja Global Solutions Inc., 2012 - 2013
SAP April 2008 - December 2009
Marriott International January 2006 - April 2009
Marriott International 2005 - 2006
Skills
Marketing, Event Management, Business Networking, Marketing Strategy, Event Planning, Account Management, Sales, Vendor Management, Time Management, Marketing Communications, Sales Operations, Leadership, Project Planning, Strategic Planning, Strategy, Social Media, Project Management, Social Media Marketing, Budgets, Entrepreneurship, Business Development, CRM, Lead Generation, Marketing Research, Contract Negotiation, Customer Service, New Business Development, Market Research, Social Networking, Marketing Management, Online Marketing, Direct Marketing
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
MBA, Management
PMP Certification
The University of Texas at Arlington
BBA, Marketing
M & M Recycling March 2013 - Present
Hinduja Global Solutions October 2012 - April 2013
ELCCI Early Learning Center March 2007 - February 2012
Skills
Shipping, International &..., Packing, Listing Services, Management, Customer Service, Strategic Planning, Negotiation, Leadership, Microsoft Office, New Business Development, Marketing, Budgets, Training
Education
Midstate College 2009 — 2011
Business Administration
Maximum Processing, Inc. June 2015 - Present
Office of Instructional Technology May 2014 - May 2015
Southeast Missouri State University August 2013 - May 2014
Hinduja Global Solutions May 2013 - August 2013
UniGroup, Inc (temporary employee through Randstad US) June 2012 - August 2012
54th Street Grill &Bar August 2010 - August 2011
Skills
Programming, C++, C#, Python, Microsoft Office, Microsoft Word, Microsoft Excel, HTML
Education
Southeast Missouri State University 2011 — 2015
Bachelor of Science (BS), Computer Science
Marshal Group LLC September 2014 - Present
Hinduja Global Solutions January 2012 - Present
Conway Freight June 2014 - September 2014
Skills
Social Media..., Administrative..., Office Administration, Data Entry, Administrative Work, Interviews, Marketing, Leadership, Microsoft Excel, Team Building, Public Speaking
Education
Southern New Hampshire University 2014 — 2017
Bachelors of Business, Operation and Project Management
Illinois Central College 2009 — 2015
Associate of Science (A.S.), Business Administration and Management, General
Hinduja Global Solutions October 2013 - Present
National American University October 2012 - October 2013
Sears Holdings Corporation September 2008 - November 2012
Northwestern Mutual June 2011 - December 2011
Skills
Customer Service, Outlook, Microsoft Word, Data Entry, Customer Satisfaction, Sales, Time Management, PowerPoint, Teamwork, Marketing, Retail, Microsoft Excel, Facebook, Public Speaking, Market Research, Microsoft Office, Event Management, Telephone Skills, Project Planning, Communication, Coaching, Leadership, Process Scheduler, Data Analysis, Team Leadership, Leadership Development, Management, Social Media, Social Networking, Training, Recruiting, Advertising, Visual Merchandising, Public Relations, Interviews
Education
Lindenwood University 2014 — 2015
Master of Business Administration (M.B.A.), Human Resources Management, 3.75
Southeast Missouri State University - Harrison College of Business 2007 — 2011
Bachelor’s Degree, Business Administration- Management, 3.2 / 4.0
Rosati-Kain High School August 2015 - Present
BarnesCare January 2014 - October 2014
World Affairs Council of St. Louis June 2014 - August 2014
Hinduja Global Solutions September 2013 - December 2013
Clayton Early Childhood Center July 2012 - August 2013
St. Thomas More Newman Center August 2012 - March 2013
Bed Bath & Beyond June 2010 - July 2012
Skills
French, Public Speaking, English, Microsoft Office, International Relations, Intercultural..., Data Entry, Social Networking
Education
Saint Louis University 2015 — 2017
Master of Arts (M.A.), French Language and Literature
Webster University 2014 — 2016
Master of Arts (M.A.), Secondary Education and Teaching
University of Missouri - Columbia 2010 — 2013
Bachelors, French and International Studies
Université de Haute Bretagne, Rennes 2 2012 — 2012
B1 French Language Proficiency, French Language and Literature, Junior
Hinduja Global Solutions March 2005 - March 2015
AFFINA 2000 - 2005
AFFINA 1996 - 2000
Ruppman Marketing Techologies 1993 - 1996
Red Fox Grocery 1988 - 1994
Ruppman Marketing Technologies 1992 - 1993
Skills
Customer Satisfaction, Call Centers, Operations Management, Process Improvement, Customer Experience, Customer Service, Leadership, Team Building, Vendor Management, Workforce Management, Outsourcing, Account Management, CRM, Business Process..., Training, Strategic Planning, Project Management, Six Sigma, Program Management, Leadership Development, Quality Assurance, Business Analysis, Performance Management, Budget Management
Education
Illinois Central College 1992 — 1993
Business Administration
Peoria Manual High 1987 — 1990
College/University Preparatory and Advanced High School/Secondary Diploma Program
Hinduja Global Solutions 2015 - Present
SilverSky July 2013 - 2015
The Client Whisperer May 2011 - July 2013
Bazaarvoice April 2010 - May 2011
SilverSky (formerly Perimeter/USA.NET) January 2004 - January 2009
iReadyWorld January 2000 - January 2004
Skills
Negotiation, Conflict Resolution, Client Communications, Problem Solving, Product Strategy, E-commerce, Social Marketing, Start-ups, Analytics, SEM, Sales Presentations, Account Management, Cloud Computing, Consultative Selling, Team Leadership, Client Services, Thought Leadership, Customer Experience, Business Strategy, SaaS, Salesforce.com, B2B, Sales Support, Vendor Management, Social Networking, SEO, Social Media Marketing, Strategic Partnerships, Leadership, Strategy, Sales Operations, Integration, Sales, Management, Managed Services, Enterprise Software, Process Improvement, Business Process, Management Consulting, Sales Management, Security, Selling, CRM, Program Management, Solution Selling, Customer Satisfaction, Product Management, Customer Retention, Business Development, Executive Management
Education
ECPI College of Technology
Associates Degree, Network Security
Hyles Anderson College
Masters, Education - Administration
Hinduja Global Solutions November 2014 - Present
Sitel December 2010 - November 2014
Sitel (post merger with ClientLogic) September 2007 - December 2010
Sitel (post merger with ClientLogic) January 2007 - September 2007
SITEL Corporation January 2003 - January 2007
SITEL Corporation September 1997 - January 2003
New Horizons January 1996 - September 1997
Skills
Marketing, Strategy, Digital Marketing, Customer Experience, Outsourcing, Product Management, CRM, Lead Generation, BPO, Business Development, Leadership, Management, Process Improvement, Contact Centers, Call Center, B2B, Sales Operations, Microsoft Excel, Customer Satisfaction, Offshoring, Team Management, Customer Retention, Microsoft Word, Sales, Team Leadership, PowerPoint, Business Intelligence, Business Process..., Marketing Strategy, Solution Selling, New Business Development, Strategic Planning, Project Planning, Call Center Development, Customer Service, B2B Marketing, Team Building, Public Relations, Social Media Strategy, Global Sourcing, Offshore Outsourcing, Demand Generation, Online Lead Generation, Web Marketing Strategy, Marketing Communications, Marketing Budget, Social Media, Product Development, Marketing Mix, Call Centers
Education
Hastings College 1992 — 1996
BA
Confidential August 2013 - Present
SoftHQ Inc March 2011 - July 2013
Hinduja Global Solutions June 2009 - February 2011
Education
Rajasthan Vidyapeeth 2004 — 2007
Bachelor of Science (BSc) computers, Nellore, A
Hinduja Global Solutions April 2015 - Present
Casey's General Stores, Inc. September 2014 - April 2015
Tremont Grade School September 2013 - June 2014
Casey's General Stores, Inc. November 2012 - November 2013
Subway August 2007 - July 2012
Walt Disney World June 2010 - January 2011
Skills
Cashiering, Time Management, Customer Service, Inventory Management, Cash Register, Food Service, Data Entry, Cash Handling Experience, Microsoft Word, Microsoft Office, PowerPoint, Teamwork, Customer Satisfaction, Microsoft Excel, Phone Etiquette, Telephone Skills, Inventory Control, Retail, Restaurants, Restaurant Management
Education
Full Sail University 2014 — 2017
Bachelor's Degree, Graphic Design, A 3.50
Tremont High School 2007 — 2009
High School Diploma
Hinduja Global Solutions July 2014 - Present
Citi March 2014 - July 2014
Southeast Missouri State University January 2011 - December 2013
The International Companies June 2013 - July 2013
Skills
Agribusiness, Agriculture, Business, Communication Skills, Diversity Training, Customer Experience, Computers, Diversity, Data Entry, Student Leadership, Student Development, Research, Goal Oriented, Student Affairs, Plant Identification, Farms, Horticulture, Sales, Customer Service, PowerPoint, Public Speaking, Teamwork, Time Management, Leadership, Management, Microsoft Excel, Microsoft Office, Microsoft Word
Education
University of Missouri-Columbia 2015 — 2017
Master’s Degree, Agriculture Education
Southeast Missouri State University 2010 — 2013
Bachelor's degree, Agribusiness/Agricultural Business Operations, 3.8
Hinduja Global Solutions April 2015 - Present
HGS July 2013 - April 2015
RedRock Leadership 2012 - 2013
Meeks International (Now Thomas, Ferguson, Howell) 2010 - 2012
Cox Target Media 2005 - 2010
Gibbs Law Firm 2002 - 2005
Pensacola Christian College 1998 - 2002
Skills
Lead Generation, New Business Development, Sales, Marketing Strategy, Business Development, Sales Presentations, Management, Strategy, CRM, Strategic Planning, Marketing, Salesforce.com, Global Business..., Leadership, Social Selling, Social Media, Training, Team Building, Social Media Marketing, Corporate Communications, Sales Strategy, Budgets, Media Relations, Email Marketing, Leadership Development, Digital Marketing, Public Relations, Strategic Partnerships, Public Speaking, Online Marketing, Direct Marketing, Advertising, Entrepreneurship, Small Business, Social Networking, Direct Mail, Event Planning, Leadership Trainer, Marketing Management, Event Management, Business Strategy, Branding Initiatives, Marketing Communications, Client Services, Executive Positioning, Account Management, Analysis, Customer Service
Education
Regent University 2000 — 2003
MBA
Pensacola Christian College 1994 — 1998
BS, Management
Mezlan (Pacific Shoe Corporation) April 2015 - Present
Coach September 2014 - April 2015
Hinduja Global Solutions January 2014 - June 2014
Substitute Teacher (EPISD, AUSD, AEA-SDUSD 2007 - 2013
The University of Texas at El Paso August 2004 - 2010
Skills
Traditional Darkroom, Biliingual (English &..., Retail Sales, Customer Satisfaction, Internet Troubleshooting, Technical Support, Customer Service, Archival Framing..., Higher Education
Education
The University of Texas at El Paso
B.A., Philosophy
Pepperidge Farm June 2013 - Present
Hinduja Global Solutions May 2011 - May 2013
Skills
Market Research, SPSS, Social Media Marketing, Social Media, Microsoft Excel, Data Analysis, Marketing Strategy, Research, PowerPoint, Survey Design, Marketing Research, Microsoft Word, Public Speaking, Excel, Survey Research, Statistics, Business Intelligence, Survey Methodology, Qualitative Research, Program Management, Multivariate Analysis, Qualtrics, Radian6, Social Networking, Public Relations
Education
University of Colorado at Denver 2013 — 2016
Master of Science (MS), Marketing Research, 3.68/4.0
Bradley University 2008 — 2012
Bachelor of Science, Marketing; Social Media, 3.58/4.0
Hinduja Global Solutions December 2014 - Present
Skills
Management, Performance Management, Recruiting, Employee Engagement, Team Management, Training, Employee Relations, Talent Acquisition, Human Resources, Vendor Management, Process Improvement
Education
Illinois College 2004 — 2008
Bachelor's degree, Management and Organizational Leadership
Cornerstone Housing for Women June 2015 - Present
Fido Solutions May 2013 - Present
Algonquin College September 2013 - June 2015
Cornerstone Women's Housing September 2014 - April 2015
Hinduja Global Solutions August 2012 - March 2013
Skills
Sales, Photography, Positive Personality, Customer Service, Writing, Public Speaking, Big Picture View, Technical Support, Telecommunications, Time Management, Teamwork, Customer Retention
Education
Algonquin College of Applied Arts and Technology 2013 — 2015
Diploma in Social Service Work, Social Service Worker
Fellowes High School 2008 — 2012
Hinduja Global Solutions October 2013 - Present
Wells Fargo January 2013 - October 2013
City of Marshalltown, Iowa January 2011 - December 2012
Skills
Critical Thinking, Customer Service, Loan Servicing, Human Resources, Business Intelligence, Phone Etiquette, Recruiting, Interviews, Analysis, Auditing
Education
University of Northern Iowa 2012 — 2014
Bachelor's Degree, Accounting and Economics
Marshalltown Community College 2010 — 2012
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Chariton High School 2007 — 2010
High School, General Studies
Illinois CancerCare March 2015 - Present
Hinduja Global Solutions September 2010 - March 2015
Humana April 2011 - August 2012
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2008 - August 2010
Education
Ashford University 2015 — 2019
Healthcare Administration
Lincoln Land Community College
Hinduja Global Solutions April 2014 - March 2015
SWIRE April 2009 - November 2013
Alcone Marketing Group 2008 - 2009
Real Mex Restaurants 2007 - 2007
PETCO Animal Supplies, Inc. 1998 - 2007
Advantica Restaurant Group 1996 - 1998
Skills
Integrated Marketing, Brand Loyalty, Team Building, Forecasting, Marketing Strategy, Brand Development, Strategy, New Business Development, Cross-functional Team..., Management, Advertising, Marketing Communications, Account Management, Marketing, Leadership, Retail, Business Strategy, Digital Marketing, Strategic Planning, Direct Marketing, Sales, Online Marketing, Online Advertising
Education
California State University-Fullerton
BA, Communication, Public Relations
Hinduja Global Solutions February 2006 - Present
Kmart Corporation February 2004 - February 2005
Skills
Call Centers, Customer Service, Customer Retention, Customer Insight, Microsoft Office, Quality Auditing, Process Improvement, Employee Training, Leadership, Project Management, Employee Learning &..., Quality Assurance, Social Media, Interpersonal..., Client Presentation, Training & Development, Internal Audit, Sales, Sales Management, ISO 9001, Business Initiatives
Education
Illinois Central College
Communication, General
Spoon River College
Art/Art Studies, General
Tyler Technologies March 2014 - Present
Peoria County Government February 2013 - March 2014
City of Peoria, Illinois January 2013 - February 2013
Hinduja Global Solutions July 2012 - January 2013
CVS Health July 2010 - June 2012
Skills
Recruiting, Invoicing, Filing, Data Entry, Administration, Communication
Education
Illinois Central College 2010 — 2013
Associate’s Degree, English Language and Literature, General, 3.6 GPA
Pekin Community High School 2006 — 2011
High School, General Studies, 3.8 GPA
Hinduja Global Solutions March 2015 - Present
Hinduja Global Solutions Inc., May 2011 - March 2015
Skills
Technical Support, Environmental Policy, Economics, Benefits Negotiation, Market Research, Testing, Networking, Software Installation, Renewable Energy Policy, Public Policy, Environmental Studies, Financial Analysis, Renewable Energy, Data Analysis, Data Entry, Project Management, Managing Project Budgets, Operations Research, Conflict Resolution, Microsoft Technologies, Appleworks, LibreOffice, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Customer Recovery, Customer Satisfaction
Education
Illinois State University 2008 — 2011
Bachelor of Science (B.S.), Renewable Energy Economics & Public Policy, Environmental Studies
Illinois Central College 2006 — 2008
Associate of Arts and Sciences (AAS), Computer Science, Graphic Design
WeGreenlight December 2014 - Present
WeGreenlight June 2012 - December 2014
Hinduja Global Solutions June 2011 - June 2012
The Design People October 2009 - June 2011
Designblue Manila January 2008 - October 2009
Skills
Account Management, Advertising, BPO, Business Development, CRM, Digital Marketing, Marketing, New Business Development, Online Advertising, SEO, Web Development, Digital Strategy, Start-ups, Strategy, Salesforce.com, Social Media Marketing, Social Media, Business Strategy, User Interface Design, Web Project Management, Copywriting, E-commerce, Lead Generation, Online Marketing, Strategic Partnerships, Digital Media, Web Analytics, Entrepreneurship, PPC, Email Marketing, Market Research, User Experience, SaaS, Brand Development, Project Management, Marketing Communications, Marketing Research, Web Design, Marketing Strategy, Team Management, Outsourcing, Brand Management, Executive Management, Creative Direction, Analytics, Strategic Planning, Management Consulting, Management, Product Management, Google Adwords
Education
Ateneo de Manila University 1996 — 2001
BA in Interdisciplinary Studies Psychology and Communications track, Major in Psychology and Communications
WaterOne 2015 - Present
American Color Imaging September 2014 - June 2015
Three Rivers FS June 2011 - June 2015
Mudd Advertising January 2014 - September 2014
Wartburg College Writing Reading Speaking Lab December 2011 - December 2013
Wartburg College Knightcallers August 2010 - December 2013
Hinduja Global Solutions June 2013 - September 2013
Education
The University of Kansas 2015 — 2017
Master of Public Administration (M.P.A.), City Management and Arts Management
Wartburg College 2010 — 2013
Bachelor of Arts (B.A.), Applied Music- Saxophone, 3.67
The Climate Corporation August 2015 - Present
The Climate Corporation September 2014 - August 2015
Hinduja Global Solutions February 2013 - August 2014
University of Missouri January 2010 - December 2012
Top Producers Search Firm, Inc. June 2012 - August 2012
University of Missouri August 2011 - May 2012
Premium Retail Services May 2011 - July 2011
Auction Merchandise Source October 2007 - June 2011
Skills
Customer Service, Microsoft Office, Social Media, Facebook, Program Management, Time Management, PowerPoint, Event Management, Communication, Marketing Communications, OS X, Windows, Recruiting, Leadership, Dropbox, Public Speaking, Sales, Microsoft Word, Logistics, iWork, Adobe Acrobat, Google Docs, iCal, Parallels, Apple Safari, iPhone, iPad, Outlook, Mac Mail, iOS, SharePoint, Salesforce.com
Education
University of Missouri-Columbia 2009 — 2012
Bachelor, General Studies Emphasis in Business, Communications, and Sociology
Missouri State University 2008 — 2009
Lafayette High School 2004 — 2008
Webatron January 2014 - Present
Hinduja Global Solutions July 2013 - December 2013
State Farm Insurance June 2012 - February 2013
AT&T May 2008 - February 2012
Skills
Information Technology, Customer Service, Sales, Computer Hardware, Computer Repair, Networking, Technical Support, Troubleshooting, Windows, Laptops, Software Installation, Outlook, Customer Support, Computer Maintenance, Windows Server, Windows 7, Windows XP, Network Administration, Servers, Call Centers, Software Documentation, Help Desk Support, Microsoft Office, Network Security, Active Directory, IT Service Management, VPN, DNS, Switches, IT Management
Education
Computer Career Center a division of Vista College 2012 — 2014
Associate's degree, Network and System Administration/Administrator
Santa Teresa High School 1996 — 2000
Diploma, General Studies
ITT Technical Institute-Indianapolis
Bachelor of Applied Science (B.A.Sc.), Information Systems and Cybersecurity
Conversants INC July 2015 - Present
Collaborate solutions February 2014 - Present
Nicoinfo systems March 2012 - January 2014
Hinduja Global Solutions February 2011 - February 2012
Skills
Benefits Negotiation, Outsourcing, Recruiting, Vendor Management, Talent Acquisition, BPO, Screening, Team Management, Technical Recruiting
Education
Jawaharlal Nehru Technological University 2004 — 2008
B-Tech, Electronics & Communication Engineering, A
Home Bound Healthcare February 2012 - January 2015
Hinduja Global Solutions June 2009 - January 2012
Skills
Office Administration, Relationship Building, Customer Service, Time Management, Organizational..., Data Entry, Medical Records, Financial Statements, Great attention to..., Team Building, Project Management, Pitching Ideas, Enter data into..., Skilled Multi-tasker, Microsoft Office, Telephone Skills, Human Resources, Invoicing, Office Equipment, Problem Solving, Spreadsheets, Marketing, Administrative..., Organizational..., Training, Healthcare Management, Office Management
Education
Illinois Central College 2008 — 2011
Working towards A.S. for Health Information Management, Social Work / Health Information Management, 60 credits completed
ShieldApps 2014 - 2014
Eric Key Consulting 2013 - 2014
Hinduja Global Solutions 2011 - 2013
NewGen Business Solutions, Inc. 2008 - 2009
TigerDirect 2008 - 2008
Skills
Leadership, Strategic Planning, Team Building, Management, Process Improvement, Training, Operations Management, Sales, Inside Sales, Salesforce.com, Customer Service, Marketing, Microsoft Office, Project Management, Public Speaking, Business Strategy, New Business Development, Lead Generation, Healthcare Information..., Call Centers, Cold Calling, Telemarketing, Broadcast Television, Radio Broadcasting, Computer Hardware, Computer Software..., Phone Etiquette, Mobile Phone Apps, Forecasting, US GAAP, Healthcare
Education
Ashford University
Master of Business Administration (M.B.A.), Project Management, 3.7
Ashford University
Master's Degree, Organizational Management, 3.79
Western Illinois University
Bachelor's Degree, Broadcast Journalism
Advanced Technology Services June 2012 - Present
Hinduja Global Solutions June 2011 - June 2012
Hinduja Global Solutions March 2002 - June 2011
PAR A Dice Riverboat Casino 1998 - 2001
Best Buy 1996 - 1998
Skills
Operations Management, Team Building, Team Management, Microsoft Word, Microsoft Excel, Customer Service, Training, Process Improvement, Customer Satisfaction, Social Media, Public Speaking, Sales, Troubleshooting, Leadership, Management
Education
California State University, Fresno
Criminal Justice/Safety Studies
West Hills College Coalinga
Criminal Justice/Police Science
[x]cube LABS January 2015 - Present
Hinduja Global Solutions October 2012 - January 2014
Deloitte U.S. India offices August 2010 - September 2012
Skills
Business Development, Leadership, CRM, Business Analysis, Enterprise Software, Team Leadership
Education
Osmania University 2010 — 2012
Master of Business Administration (M.B.A.), Human Resources Management and Services
Stant USA Corporation September 2014 - Present
Lake Innovative Group Inc October 2013 - September 2014
Hinduja Global Solutions October 2011 - July 2013
Hinduja Global Solutions May 2011 - October 2011
Skills
Process Improvement, Team Management, Performance Management, Customer Satisfaction, Management, Call Centers, Service Delivery, Training, Business Process..., CRM, Employee Relations, Employee Engagement, Quality Assurance, Software Documentation, Team Leadership, Customer Service, Team Building, Continuous Improvement, Sales
Education
Brookville High School 1988 — 1989
Ashford University
Indiana University East
General Dynamics Information Technology October 2014 - Present
Hinduja Global Solutions June 2014 - August 2014
HP Enterprise Security Services October 2012 - December 2013
Xerox July 2012 - October 2012
AT&T November 2008 - March 2012
GC Services September 2007 - November 2008
WSI December 2006 - September 2007
EchoStar Corporation August 2005 - December 2006
DAN'S BIRKENSTOCK FOOTPRINTS August 1986 - August 2005
Skills
Pedorthist, Photography, Call Center, Telecommunications, Customer Satisfaction, Troubleshooting, Avaya, Customer Service, Wireless, T1, Customer Experience, Vendor Management, Customer Retention, DSL, Sales, Technical Support, Immigration and..., Call Centers, Leadership, Management, New Business Development, Software Documentation, CRM, Strategy, Training, Market Research, Team Building, Sales Operations, Marketing, Team Leadership, Start-ups, Process Improvement, Microsoft Office, Microsoft Excel
Education
University of Phoenix 2009 — 2012
BSB/M, Business Management, 3.2 GPA
University of PhoenixBusiness Management 2009 — 2012
Bachelor of Science in Business Management, Business Administration, Management and Operations, 3.22
New York College of Podiatric Medicine 1996 — 1996
Pedorthis, Podiatrics, A
New Mexico State University 1983 — 1985
General Studies, 3.2
New Mexico State University 1982 — 1985
Hinduja Global Solutions 2011 - Present
Hinduja Global Solutions (HGS) April 2011 - December 2013
Towers Perrin May 2002 - September 2009
Skills
Records Management, Customer Service, Mailroom Operations, Data Entry, Invoicing, Technical Support, Public Relations, File Management, Software Documentation, Access, Outlook, Administrative..., Telephone Skills, Call Centers, Administration
Education
Sanford-Brown College 1994 — 1996
Associate's degree, Administrative Assistant and Secretarial Science, General, 2.8
Fox Senior High, Arnold, MO
Aramark Uniform Services October 2014 - Present
VCA Advanced Specialty Center June 2014 - September 2014
IUSM-LARC September 2012 - June 2014
Hinduja Global Solutions 2012 - 2012
Skills
Pets, Veterinary, Veterinary Medicine, Animal Welfare, Client Education, Animal Husbandry, Animal Work
Education
Harrison College-Indianapolis 2009 — 2011
Associate of Science (AS), Veterinary Technology
Butler University 2004 — 2008
Bachelor's degree, Finance, General
Steak n Shake June 2012 - Present
Hinduja Global Solutions May 2011 - August 2011
Skills
Computers, Food Service, Cashiers, Customer Service
Education
Midwest Technical Institute-East Peoria 2011 — 2011
east peoria community high 2004 — 2008
high school diploma, general
IU School of Medicine October 2013 - Present
IU School of Medicine March 2012 - October 2013
Hinduja Global Solutions September 2011 - March 2012
Skills
Research, Data Analysis, Microsoft Word, Customer Service, Teamwork, Training
Education
Indiana University - Kelley School of Business 2003 — 2005
Bachelor of Business Management, Management
Hinduja Global Solutions September 2012 - Present
Hinduja Global Solutions September 2012 - Present
Pearl Buick GMC May 2012 - July 2012
Afni April 2011 - April 2012
GameStop August 2008 - April 2011
Education
Western Illinois University 2007 — 2009
Bachelor of Science (B.S.), Law Enforcement & Justice Administration
Illinois Central College 2004 — 2007
Associate of Science (AS), Criminal Justice/Law Enforcement Administration
Pronto Insurance March 2013 - Present
Time Warner Cable January 2012 - September 2012
Hinduja Global Solutions December 2010 - January 2012
Skills
Insurance, Property & Casualty..., General Insurance, Casualty, Liability, Health Insurance, Underwriting, Claim, Legal Liability, Professional Liability, Workers Compensation, Claims Management, Sales, Sales Management, Employee Benefits, Customer Service, New Business Development, Marketing, Team Building, Management
Education
El Paso Community College
Wheeled Coach Industries, LLC September 2013 - Present
Hinduja Global Solutions November 2009 - September 2013
Xpac November 2004 - July 2009
Target November 2000 - February 2005
Partners 2000 September 2003 - November 2004
Skills
Employee Relations, Team Building, Human Resources, Workforce Management, Talent Acquisition, Customer Satisfaction, Employee Engagement, Collaborative Problem..., Performance Management, Negotiation, SPHR, People Skills, Conflict Resolution, Team-oriented, Operations Management, Professional..., Call Centers, FMLA, Personnel Management, New Hire Orientations, Temporary Placement, Management, Onboarding, Training, Recruiting, Customer Service, Customer Experience, Talent Management, Process Improvement
Education
Eastern Illinois University 1997 — 2002
Bachelor of Science, Business; Business Management; Human Resources
Hinduja Global Solutions July 2013 - August 2014
Fleetmatics April 2013 - July 2013
NexTraq October 2011 - January 2013
New Advantage Corp 2010 - 2011
Skills
Sales, Salesforce.com, B2B, Social Media, Social Media Marketing, Training, Leadership, Product Management, Cold Calling, New Business Development, Hunter, Product Demonstration, Building Relationships, GoToMeeting, Technology, Microsoft Office, Process Improvement, Management, SaaS, CRM, Sales Operations, Lead Generation, Solution Selling, Direct Sales, Sales Presentations, Strategic Partnerships, Business Development, Sales Process, Account Management, Customer Retention, Outsourcing, Selling, Customer Experience, Customer Satisfaction
Education
Barry University
Business Administration and Management, General
Pasco-Hernando Community College
General Studies
Hinduja Global Solutions December 2014 - Present
Hinduja Global Solutions July 2014 - December 2014
S-Data Solutions October 2010 - December 2013
GENPACT LLC 2009 - 2010
GENPACT LLC 1995 - 2010
GECIS 2002 - 2004
Skills
BPO, Call Center, Six Sigma, Customer Service, Outsourcing, Offshoring, Operations Management, Vendor Management, P&L Management, Customer Experience, Customer Satisfaction, People Management, Team Management, Business Management, Process Engineering, Process Improvement, P&L, Customer Relations, Service Delivery, Business Process..., Change Management, Team Building, Business Strategy, Account Management, Performance Management, Call Centers, Management, Shared Services, Program Management, Business Analysis, Team Leadership, Transition Management, Leadership, Business Transformation, Business Intelligence, Operational Excellence, Workforce Management, Start-ups, Business Process..., Talent Management, Integration, Cross-functional Team..., Contact Centers, Process Excellence, Business Process, CRM, Outsourcing Management, Sla, Inbound Marketing, Re-engineering
Education
Instituto Tecnológico de Ciudad Juárez 1991 — 1995
Industrial Engineering in Production
Hinduja Global Solutions September 2014 - Present
KFC September 2013 - September 2014
Ministry of Government Services May 2013 - April 2014
Georgian College April 2013 - May 2013
Georgian College January 2013 - April 2013
Cognizant Technology Solutions November 2010 - August 2012
Skills
Microsoft SQL Server, ASP.NET, JavaScript, XML, .NET, DB2, C#, SDLC, Java, jQuery, Software Project..., HTML 5, PHP, CSS3, Mainframe, SQL
Education
Georgian College 2012 — 2014
Computer Programmer
Jawaharlal Nehru Technological University
Bachelor of Engineering (B.E.), Electronics and Instrumentation Engineering, A
Narayana Junior College
Intermediate, MPC, A
United States Army Reserve September 2014 - Present
Hinduja Global Solutions July 2014 - September 2014
CARLS JR RESTAURANTS April 2012 - February 2014
Skills
Military, Leadership, Security Clearance, Microsoft Office, Military Experience, Public Speaking, Military Operations, Army, Microsoft Excel, DoD, ArcGIS, Analyst Notebook, Persistence, Reliability, Time Management
Education
Military Intelligence Basic Officer Leadership Course 2014 — 2015
Military Intelligence, General
The University of Texas at El Paso 2010 — 2014
Bachelor of Multidisciplinary studies, Multi-/Interdisciplinary Studies, General
Stefanini February 2015 - Present
Hewlett-Packard December 2014 - Present
Hinduja Global Solutions December 2012 - Present
ESET July 2010 - November 2012
National University January 2010 - August 2010
USMC 2010 - 2010
NMCI September 2009 - November 2009
Navy Marine Corp September 2009 - November 2009
Petco July 2009 - August 2009
Walked Sprint July 2009 - August 2009
Skills
Windows, Malware Analysis, Active Directory, Antivirus, Microsoft Office, Computer Security, Help Desk Support, Troubleshooting, System Administration, Network Security, ASP.NET, IT Asset Management, C#, Windows Server, VMware, Microsoft SQL Server, Norton Ghost, Technical Support, Network Administration, A+ Certified, Windows XP, Networking, Information Technology
Education
Ashford University 2010 — 2013
BA in Information Systems, Information Technology
Kirkwood Community College 2002 — 2004
Associates, Information Technology
Kirkwood Community College 2002 — 2004
to 2004Associate of Applied Science, Information Technology; General Education including Macintosh
Cedar Falls High School 2000 — 2002
diploma, Gen Ed
Renaissance Club Sport May 2015 - Present
Fairview General Hospital June 2013 - October 2014
Sitel Philippines October 2011 - September 2012
Telus Inuternational February 2011 - September 2011
Hinduja Global Solutions February 2009 - March 2010
Fairview General Hospital September 2008 - January 2009
Education
Our Lady of Fatima University
Bachelor of Science, Nursing
Mapua Institute of Technology
Bachelor of Science, Industrial Engineering
Hinduja Global Solutions May 2013 - Present
Strategic Business Insight January 2007 - Present
Wipro Technologies January 2010 - August 2012
Accenture June 2007 - January 2009
EDS May 2000 - December 2006
EDS Canada 2003 - 2006
Xerox Corporation 1989 - 2000
Skills
Business Strategy, Growth, Executive Management, Management Consulting, Business Transformation, Outsourcing, M+A, P+L Management, Team Building, Restructuring, Strategic Planning, Offshoring, BPO, Financial Services, Management, Strategy, Change Management, Business Development, Mergers & Acquisitions, Go-to-market Strategy, Vendor Management, Integration, Program Management, Organizational..., Talent Management, Leadership, Consulting, IT Strategy, Process Improvement, CRM, Sales Management, Business Planning, Competitive Analysis, P&L Management, Direct Sales, Service Delivery, Analytics, New Business Development, Human Resources, Business Process..., Managed Services, Executive Coaching, Strategic Partnerships, Operations Management, B2B, Analysis, Start-ups, Coaching, Sales, Business Analysis
Education
Saint Mary's University 1985 — 1989
Bachelor of Commerce, Marketing
Wipro Technologies March 2012 - Present
Hinduja Global Solutions February 2010 - March 2012
HGSL March 2008 - April 2010
Symphony Services July 2007 - March 2008
WNS - NTrance Customer Services Pvt. Ltd. May 2006 - July 2007
AXA Business Services 2003 - 2006
Patni Computer Systems March 2002 - August 2003
Skills
Pre-sales, Transitions, Operations Management, Outsourcing, Business Development, Business Process..., CRM, Service Delivery, Management, Vendor Management, Team Management, Business Analysis, Strategic Planning, BPO, Program Management, Performance Management, Cross-functional Team..., Analysis, Business Process
Education
URAC 2010 — 2010
Credentialing Accreditation Standards, Health Insurance
Indian Institute of Management, Bangalore 2006 — 2007
EGMP, General Management
CII - Chartered Insurance Institute 2004 — 2005
FPC1 and FPC 2, Life Insurance and Pensions Administration
Graphic Era 1994 — 1995
Certificate Course in Productivity Tools, Miscrosoft Applications
Scholars Home 1991 — 1993
CBSE - XII, PCMB
Calero Software 2012 - 2015
Hinduja Global Solutions 2009 - 2011
Cox Communications 2008 - 2009
Cincinnati Bell Telephone 1998 - 2007
Cincinnati Bell 1998 - 2007
Cincinnati Bell 1998 - 2007
Cincinnati Bell 1998 - 2007
Skills
Management Consulting, Strategic Planning, Telecommunications, Leadership, Management, Program Management, Business Strategy, Change Management, Project Management, Process Improvement, Continuous Improvement, Call Centers, Call Center Development, Team Development, Operations Management, Talent Developer, Process Consulting, Directors, Six Sigma, Lean Six Sigma, Customer Experience..., Customer Experience..., Outsourcing, Microsoft Office, Salesforce.com, Phone System..., Technology Integration, Technology Needs..., Vendor Management, Cross-functional Team..., Account Management, Sales Management, CRM, Strategy, Training
Education
Thomas More College 1999 — 2001
MBA, Business Administration and Management, General
Xavier University 1990 — 1995
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Hewlett-Packard April 2008 - Present
Hewlett Packard June 2005 - June 2008
Hewlett-Packard February 2003 - June 2005
Hinduja Global Solutions December 2001 - February 2003
Dell International January 2001 - December 2001
FirstRing India Private Limited February 2000 - January 2001
Information Technology Park Limited February 1998 - February 2000
Sterling Holiday Resorts Ltd December 1990 - February 1998
Education
Bharathiar University 1987 — 1990
Bachelor's in Commerce, Business Management, Commerce, Economics & Accountig
Delta Faucet Company September 2015 - Present
Delta Faucet Company August 2014 - Present
Hinduja Global Solutions October 2013 - August 2014
Hinduja Global Solutions Inc., June 2000 - October 2013
Peoria Park District 1991 - 2000
EDG Enterprises 1989 - 1991
Skills
Organizational..., Performance Management, Talent Acquisition, Leadership Development, Coaching, Call Centers, Training, Strategic Planning, Employee Engagement, Program Management, Leadership, Customer Service, Recruiting, Human Resources, Process Improvement, Employee Training, Vendor Management, Employee Relations, Interviews, Executive Coaching, Team Building
Education
Pennsylvania State University 1984 — 1988
B.S.
Wells Fargo October 2014 - Present
Accenture May 2011 - September 2014
LCS January 2007 - April 2011
Cartel Consulting Inc September 2005 - December 2006
Hinduja Global Solutions September 2001 - December 2003
GDR Software Limited August 1999 - August 2001
Skills
Business Analysis, Vendor Management, Requirements Analysis, SDLC, Resource Management, Software Project..., Management Consulting, Outsourcing, Pre-sales, Program Management, Business Process..., Team Management, Service Delivery, PMP, Business Process Design, Business Intelligence, Project Management, CRM, SOA, Project Portfolio...
Education
Glasgow Caledonian University 2004 — 2005
MSc, Masters in Information Systems
Bangalore University 1996 — 1999
BSc, Mathematics, Economics, Statistics
Hinduja Global Solutions August 2013 - Present
TransCentra, Inc. February 2010 - August 2013
Regulus February 2010 - December 2010
First Tennessee Bank August 2002 - February 2010
Adecco Employment Services November 1996 - September 2002
Skills
Employee Relations, Onboarding, Human Resources, Recruiting, HRIS, Deferred Compensation, Talent Acquisition, Talent Management, Applicant Tracking..., College Recruiting, Employee Benefits, Performance Management, Management, Training
Education
Benedictine University
Leanin' Tree Greeting Cards June 2013 - Present
Hinduja Global Solutions April 2008 - Present
Leanin' Tree Greeting Cards May 2002 - November 2007
Marian Heath 2003 - 2006
Blue Mountain Arts June 2003 - November 2005
That Cool Shop October 1999 - March 2003
Bill Riggins Promotions, Inc./Crafter's Marketplace February 1991 - October 1999
Education
Illinois Central College 1981 — 1997
Continuing, Business / Art
Alorica November 2013 - Present
Hinduja Global Solutions June 2012 - November 2013
Modern Marketing Concepts November 1999 - June 2012
Skills
Account Management, Lead Generation, Direct Marketing, New Business Development, Social Media Marketing, Strategic Planning, Marketing, Product Marketing, Sales Operations
Education
Broome Community College
Associate of Arts and Sciences (AAS), Marketing/Marketing Management, General
Caleres, Inc. March 2014 - Present
Hinduja Global Solutions Inc., October 2012 - March 2014
Hinduja Global Solutions Inc., February 2011 - October 2012
Hinduja Global Solutions September 2008 - February 2011
Elite Property Management March 2000 - September 2008
Skills
Agriculture, Bookkeeping, Business Analysis, Business, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Office Management, QuickBooks, Sales Support Tools, Management, Leadership, Training, Coaching, CRM, Process Improvement, Outlook, Employee Training, Call Centers, Negotiation, Databases, Operations Management, Analysis, Project Management, Cross-functional Team..., Customer Satisfaction, Forecasting, Team Leadership, Time Management, Team Building, Retail
Education
WGU Missouri 2014 — 2015
B.S. Business Management, Business management
St. Louis Community College 1998 — 2003
Associates in Art Business Administration, Business Administration and Management, General
Missouri State University 1997 — 1998
Business administration, Business Administration and Management, General
Hinduja Global Solutions September 2010 - Present
Skills
Microsoft Excel, Accounting, Microsoft Word, Microsoft Office, Customer Service
Education
University of Illinois Springfield 1989 — 1998
Bachelor of Arts (B.A.), Accounting
Illinois Central College 1981 — 1983
Associate of Science (A.S.), Administrative Assistant and Secretarial Science, General
Maritz July 2015 - Present
Hinduja Global Solutions January 2014 - June 2015
Hinduja Global Solutions June 2013 - January 2014
Target April 2004 - June 2013
Skills
Customer Service, Training, Supervisory Skills, Multi Tasking, Project Planning, Team Leadership, Leadership, Microsoft Excel, Employee Training, Inventory Management, Public Speaking, Teamwork, Customer Satisfaction, Time Management, Microsoft Word, Outlook, Data Entry, Retail, Process Improvement, Marketing, Strategic Planning, Budgets, Sales
Education
University of Missouri-Saint Louis 2009 — 2011
Master of Business Administration (MBA), Business Administration and Management, General, 3.71
Maryville University of Saint Louis 1998 — 2002
Bachelor of Arts (B.A.), Mass Communication/Media Studies, 3.1
Adayana September 2013 - Present
Hinduja Global Solutions March 2011 - August 2013
Hinduja Global Solutions January 2010 - March 2011
Hinduja Global Solutions March 2006 - January 2010
Skills
Process Improvement, Call Centers, Customer Experience, Customer Satisfaction, Performance Management, Operations Management, BPO, Leadership, Workforce Management, Team Management, Vendor Management, Outsourcing, Business Process..., Employee Engagement, Process Excellence, Offshoring, Transition Management, Contact Centers
Education
Iowa State University 2001 — 2005
Bachelor of Arts (BA)
Erie Insurance Group March 2015 - Present
Bankers Life December 2014 - February 2015
Hinduja Global Solutions October 2013 - November 2014
Skills
Customer Service, Customer Satisfaction, Team Building, Process Improvement
Education
Illinois State University 2005 — 2008
Master of Science (MS), Cognitive Science
Illinois State University 2001 — 2005
Bachelor of Applied Science (BASc), Psychology
Geneva High School 1998 — 2001
High School Degree, College Prep
Walgreens August 2012 - June 2013
Hinduja Global Solutions November 2011 - August 2012
The Home Depot April 2011 - June 2011
Caterpillar Inc. December 2010 - January 2011
Skills
Customer Satisfaction
Education
College of DuPage 2009 — 2011
Welding, Welding, CAD and Machine Shop
Hinduja Global Solutions August 2012 - February 2014
Bank of Baroda January 2012 - March 2012
Indian Bank April 2011 - May 2011
Skills
Microsoft Office, Management, Leadership, Training, Accounting, Finance, Healthcare, Banking, Citrix
Education
Ethiraj College For Women 2010 — 2012
Master of Business Administration (MBA), Finance and Systems
Ethiraj College For Women 2007 — 2010
Bachelor of Arts (B.A.), Tourism and Travel Services Management
Caterpillar Inc. October 2011 - Present
MATCOR Metal Fabrication August 2011 - October 2011
SC2 Services, Inc. June 2011 - August 2011
Hinduja Global Solutions June 2010 - April 2011
Kohl's Department Stores May 2010 - May 2010
Kroger April 2009 - March 2010
Skills
Assembly Processes, CNC Machine, Quality Control, Customer Service, Forklift Operator, Cashiering, Manufacturing, People Skills, Charismatic Leadership, Superior Work Ethic, Microsoft Office, Lotus Notes, Goal Oriented, Leadership, Fast Learner
Education
Illinois Central College 2010 — 2011
Candidate for Associate's Degree of Applied Sciences, Law Enforcement
Limestone Community High School 2005 — 2009
High School Diploma, General Education
Buck Consultants at Xerox May 2015 - Present
Hinduja Global Solutions May 2014 - April 2015
Hinduja Global Solutions July 2013 - May 2014
Skills
Strong Analytical Skills, General Problem Solving, Highly Dedicated, Discipline, Goal Oriented, Dependable Team Player, Microsoft Technologies, Public Speaking, Social Media, Analytical Skills, Customer Service, Microsoft Excel
Education
Webster University 2009 — 2011
Bachelor of Arts (B.A.), Mathematics
Saint Louis Community College-Meramec 2007 — 2009
Associate of Arts (AA), General Studies
Hinduja Global Solutions June 2014 - July 2015
Johnson Controls May 2010 - March 2014
Johnson Controls December 1998 - May 2010
Skills
HVAC Terminology, Medical Terminology, Multi-tasking Skills, Problem Solving,..., Customer Service..., Time Management, Certified Nursing..., Business Process..., Leadership, Process Scheduler, Interviews, Customer Service, Invoicing
Education
Concordia University-Wisconsin 2002 — 2010
Bachelor's degree, Communication and Management - Minor Human Resource
Hinduja Global Solutions October 2014 - December 2014
Epic June 2013 - October 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Training, Research, Sales, Photoshop, HTML, Windows, English, Interviews, Residential Homes
Education
Midwest Technical Institute-East Peoria 2015 — 2015
Certified Medical Assistant, Medical/Clinical Assistant
Richwoods High school 2009 — 2013
High school diploma, general education
Ocwen Financial Corporation November 2012 - Present
GMAC Mortgage February 2012 - November 2012
Hinduja Global Solutions November 2011 - February 2012
Education
Northeast Iowa Community College-Calmar
University of Northern Iowa
Hinduja Global Solutions May 2012 - March 2015
Skills
Customer Service, Call Centers, Customer Satisfaction, Team Management, Management, Process Improvement, Training, Customer Experience, Team Leadership
Education
Ashford University 2013 — 2016
Human Resource Management, Human Resource Management
Hinduja Global Solutions June 2012 - Present
Skills
Customer Service, Data Entry, Call Centers, Professional Mentoring, Troubleshooting
Education
Illinois Central College 2009 — 2012
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 3.0
Pekin Insurance June 2014 - Present
Pekin Insurance May 2013 - June 2014
Hinduja Global Solutions June 2008 - October 2013
East Peoria School District 86 September 2012 - December 2012
Pekin School District 108 September 2011 - May 2012
Skills
Windows 7, Windows XP, Computer Hardware, XP, Access, Visio, Dell Computers, Hyper-V, Windows Server 2008 R2, Microsoft Excel, Microsoft Access, Microsoft Exchange, Adobe DreamWeaver CS6, Active Directory, Putty, Network Administration, Crystal Reports, Avaya, PowerPoint, Lync, Microsoft Word
Education
Illinois Central College 2009 — 2013
Associates in Applied Science, Network and System Administration/Administrator, 3.41
Franklin University
Short Stop Food & Liquor September 2014 - Present
SpringHill Suites by Marriott July 2014 - Present
Hinduja Global Solutions August 2012 - July 2014
Convergys December 2011 - August 2012
Education
Sandhills Community College 2015 — 2017
Associate of Arts and Sciences (AAS), Hospitality Administration/Management
Hinduja Global Solutions April 2008 - Present
McDonald's Corporation October 2003 - April 2008
Education
Kirkwood Community College 2011 — 2013
Associate's degree, Business Administration and Management, General
Hinduja Global Solutions June 2013 - Present
Illinois State University January 2007 - Present
Education
Illinois State University 2008 — 2013
Bachelor of Science (B.S.), Network and Telecommunications Management.
Hinduja Global Solutions March 2013 - Present
Education
Bellevue University 2012 — 2014
Bachelor of Science, Human Resource Management
Illinois Central College 2007 — 2010
Maryland Live Casino February 2015 - Present
Harrahs Philadelphia Casino and Racetrack July 2012 - January 2015
Hinduja Global Solutions September 2013 - September 2014
Skills
Management, Customer Satisfaction
Education
Grambling State University 2011 — 2015
Master's degree, Communication and Media Studies
Abington Senior High School 2010 — 2011
High School Diploma
State Farm Bank November 2012 - December 2013
Hinduja Global Solutions April 2012 - September 2012
Thomas L Cardella August 2011 - February 2012
GC Services 2008 - 2011
Skills
Bilingual, Easily Adaptable
Education
International Business College 2003 — 2004
Computer Repair Technician
Bowie High School 1999 — 2003
Prairie Hills Assisted Living March 2013 - Present
Hinduja Global Solutions October 2012 - January 2013
KSoft May 2012 - August 2012
Skills
Medication..., Customer Service, Cashiering, Heavy Equipment..., Computers, Data Entry, Microsoft Word, Microsoft Office, Microsoft Excel, Healthcare
Education
Hawkeye Community College 2011 — 2014
In Progress of Practical Nursing Certificate, Practical Nursing, Vocational Nursing and Nursing Assistants
Waterloo East High School 2002 — 2006
General Highschool Diploma, General Education
Hinduja Global Solutions March 2014 - Present
Peoria Public Schools District 150 2006 - 2012
Peoria SportService April 2001 - September 2011
Skills
Customer Service, Typing, Microsoft Excel, Microsoft Word, Problem Solving, Work Ethic, Dependable Team Player, People Skills, Microsoft Office, Data Entry
Education
Midstate College 2012 — 2014
Diploma, Office Assistant
TRI-COUNTY CHILD AND FAMILY DEVELOPMENT COUNCIL, INC. August 2014 - Present
ABM Industries February 2014 - August 2014
Hinduja Global Solutions October 2012 - April 2013
Isle of Capri Casino May 2012 - October 2012
CBE Group October 2011 - May 2012
Skills
Customer Service, Customer Service..., Customer Retention, Customer Support, Outbound Training, Inbound Marketing, Debt Settlement, Debt, Call Centers, Sales, Cashiers, Telephone Skills, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Copying, printing, Windows, Windows 7, Forms Processing, Correspondences, General Office Skills, Typing, Early Childhood..., Working With Children, Child Development, Childcare
Education
Hawkeye Community College 2015 — 2016
Associate's degree, Early Childhood Education and Teaching
Alabama State University 2008 — 2010
Early Childhood Education and Teaching
Oak Park High School 2004 — 2008
High School Diploma, Regular/General High School, 9th-12th
Hinduja Global Solutions December 2013 - Present
Education
Kaplan College-El Paso 2011 — 2013
Associate of Science (A.S.), Computer Networking Technology
Hinduja Global Solutions June 2011 - Present
Festo April 2007 - July 2010
Education
Lindenwood University 2013 — 2015
Bachelor of Business Administration (BBA)
OSF HealthCare July 2012 - Present
Hinduja Global Solutions March 2007 - July 2012
Skills
Medical Terminology, Medical Billing, Financial Assistance, Customer Service, Health Insurance, Billing Process, Epic Systems, HIPAA compliant, Patient Relations
Education
Midstate College 2013 — 2017
Bachelor of Arts (BA), Law and Social Justice
Canton High School 2002 — 2006
High School Diploma
Hinduja Global Solutions April 2013 - Present
HGS March 2000 - Present
HGS October 1999 - March 2000
Pizza Hut August 1996 - October 1999
Skills
Call Centers, Customer Service, Team Management, Management, Customer Satisfaction, Training, Team Leadership, Operations Management, Process Improvement, Recruiting, The “Fred” Factor, Stress in the Workplace, Interviewing New..., “Diet” Six Sigma, Holding a Difficult..., eSCM, Terror Threat Handling, Attend Global...
Education
University of Iowa Roy J. and Lucille A. Carver College of Medicine 1994 — 1994
National Certification, CPR, Passed
Hawkeye Community College 1991 — 1992
Emergency Medical Technician - Basic, Emergency Care Attendant (EMT Ambulance)
Eldora-New Providence High School 1966 — 1976
Hinduja Global Solutions July 2013 - March 2014
Gordmans August 2012 - March 2013
Five Guys Enterprises January 2012 - August 2012
The Odyssey Country Club June 2009 - June 2012
Education
Prairie State College 2010 — 2014
Associate of Science (A.S.), Pre-Medicine/Pre-Medical Studies
Hinduja Global Solutions August 2008 - Present
Peoria Park District August 2001 - August 2002
Education
St. Ambrose University
Hgs LLC July 2005 - November 2012
Hinduja Global Solutions 2005 - 2012
Afni, Inc. November 1998 - June 1999
Foster & Gallagher January 1995 - November 1998
Skills
Customer Service, Sales, Excellent customer..., Professional Mentoring, Training & Development, Social Media, Cashiering, Online Marketing, Online Advertising, Online Research
Education
Illinois Central College
General Business; Business, Marketing and Communications
Midstate College
Business Administration; Business Administration and Organizational Development
Caterpillar Inc. June 2014 - Present
Caterpillar Inc. April 2012 - June 2014
Hinduja Global Solutions September 2008 - April 2012
Sealing Agents and Affiliated Companies June 2005 - September 2008
Skills
Invoicing, Bookkeeping, Accounting, Accounts Receivable, Microsoft Excel
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master's of Accounting and Financial Management, Accounting and Finance
Clearwater Christian College 1997 — 2000
Bachelor's Degree, Elementary Education and Teaching
Hinduja Global Solutions July 2009 - Present
Hinduja Global Solutions July 2009 - Present
Education
Illinois State University 2007 — 2009
Bachelor's degree, Human Resources