Nationwide Credit, Inc.
Industry: Company
DescriptionHeadquarters: Tempe, AZ Founded: 1947 Parent organizations: Ocwen, Altisource Portfolio
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Nationwide Credit, Inc. Employees
Southeastern Institute June 2015 - Present
Prognosis Health Information Systems July 2012 - January 2013
McKesson August 2011 - July 2012
KDOVE Billing and Consults April 2006 - August 2011
Lash Group April 2005 - April 2006
Pardee Hospital July 2003 - August 2005
Phoenix Health Care Management Services, Inc. April 2002 - July 2003
Nationwide Credit, Inc. September 2000 - April 2002
Cigna Healthcare August 1999 - September 2000
United States Air Force November 1987 - March 1994
Skills
HIPAA, Software Documentation, Medical Billing, Healthcare, Invoicing, SDLC, ICD-9, Medicaid, Medicare, Hospitals, Revenue Cycle, Healthcare Information..., EHR, EMR, Healthcare Management, Healthcare Consulting, Medical Terminology, Medical Coding, CPT, Customer Service, Medical Records, Microsoft Office, Process Improvement, Training, Physicians, Health Information..., Health Insurance, Access, Leadership
Education
Rasmussen College 2015 — 2017
Bachelor’s Degree, Health Information/Medical Records Administration/Administrator
South Piedmont Community College 2014 — 2015
Professional Medical Coding & Billing Program, Professional Coding
Rasmussen College 2013 — 2015
Associate’s Degree, Health Information/Medical Records Technology/Technician
Catawba Valley Community College 2011 — 2011
Health Information Technology/Software Support Specialist (HIT Program), Implementation
Ashworth University 2004 — 2005
Medical Billing Diploma, Medical Billing
Urec September 2014 - Present
Nationwide Credit, Inc. November 2013 - September 2014
casa grande parks and recreation April 2007 - August 2014
Skills
Customer Service, Microsoft Office, Microsoft Word, Retail, PowerPoint, Time Management, Teamwork, Customer Satisfaction, Merchandising, Event Planning, Leadership, Microsoft Excel, Visual Merchandising, Communication, Sales, Public Speaking
Education
University of Wisconsin-Stout 2012 — 2015
Central Arizona College 2010 — 2012
Associate of Arts (A.A.)
Landmark College August 2009 - May 2010
Nationwide Credit, Inc. March 2008 - December 2008
The Bon Ton Stores Inc. December 2004 - February 2008
Holiday Inn Arena November 2005 - May 2006
Skills
Marketing Strategy, Social Media Marketing, Google Analytics, Research, Time Management, SEO, SEM, Event Management, Project Planning, Marketing Communications, Small Business, Photoshop, InDesign, Illustrator, Microsoft Office, Telephone Skills, Event Planning, Public Speaking, HTML, CSS, jQuery, PHP, MySQL, Data Entry, Sales, Retail, Access
Education
Monroe Community College 2011 — 2011
Rochester Institute of Technology 2010 — 2011
Landmark College 2008 — 2010
Associate in Arts
Broome Community College
Shutterfly Inc. September 2015 - Present
Wells Fargo July 2014 - March 2015
Nationwide Credit, Inc. July 2013 - July 2014
Square Foot Gardening Foundation July 2012 - April 2013
Virginia Museum of Fine Arts May 2011 - September 2011
Calvin Coolidge Memorial Foundation August 2011 - August 2011
University of Manchester 2010 - 2010
Brigham Young University September 2007 - April 2009
The National Center for Jewish Cultural Arts September 2007 - October 2007
Skills
History, Customer Service, Microsoft Excel, Social Media, Research, Microsoft Works, Cashiering, Filing, Museum Collections, Marketing, Data Entry, Museums, 10 Key, Time Management, Editing, Shorthand, Dependable Team Player, Goal-oriented..., Mentoring, Call Centers, Collections, Organization, Close Attention to..., Nonprofits, Microsoft Office, Event Planning, Leadership, Public Speaking, PowerPoint
Education
The University of Manchester 2009 — 2010
Master of Arts, Art Gallery and Museum Studies
Brigham Young University 2004 — 2009
Bachelor of Arts, History
Mohawk Industries October 2014 - Present
HSS Staffing Solutions April 2012 - October 2014
Prosys Information Systems September 2007 - August 2011
Worldwide Collections, LLC. February 2003 - July 2007
Nationwide Credit, Inc. September 2000 - February 2003
Skills
FRx, Revenue Recognition, General Ledger, Sarbanes-Oxley Act, SEC filings, Great Plains Software, Microsoft Dynamics SL, Account Reconciliation, Accounts Receivable, Microsoft Dynamics GP, Bankruptcy (363 Sale), Cash Flow Forecasting, Workers Compensation, Management Due Diligence, Treasury Management, Budget Management, Asset Based Lending, Accounts Payable, MD&A, Accounting, Auditing, SEC Filings, Budgets, Financial Analysis, Leadership, Management, Financial Reporting, Forecasting, Payroll
Education
Barry University 1996 — 1999
BS Accounting, Accounting
Nationwide Credit, Inc. September 2013 - Present
Alstate Process Service June 2013 - September 2013
Skills
Sculpture, Photoshop, Art, Fine Art, Microsoft Office, Drawing, Graphic Design, Painting, Contemporary Art, Sketching, Art History, Creative Writing, Visual Arts, Photography, Mac, Illustration, Adobe Creative Suite
Education
State University of New York at Binghamton 2009 — 2013
Bachelor of Arts (B.A.), Fine Arts- Sculpture
MicroBilt Corporation July 2014 - Present
ZestFinance December 2013 - July 2014
United Recovery Systems LP April 2011 - November 2013
Nationwide Credit, Inc./Altisource August 2005 - December 2010
Nationwide Credit, Inc. September 2001 - August 2005
Nationwide Credit, Inc. June 1998 - September 2001
Nationwide Credit Inc./First Data Corp. 1996 - 1998
Nationwide Credit, Inc./ACB Companies 1994 - 1996
Nationwide Credit, Inc./ACB Companies 1985 - 1994
Education
Grand Canyon University 2008 — 2010
MS, Leadership
Arizona State University 1992 — 1998
BS, Management
Jewels by Park Lane February 2015 - Present
Mary Kay Inc. February 2013 - Present
Lachman & Gorton September 2010 - Present
Nationwide Credit, Inc. 2004 - January 2009
Skills
Telephone Skills, Outlook, Microsoft Word, Filing, Microsoft Excel, Time Management
Education
Broome Community College
Associate of Arts and Sciences (AAS), Elementary Education and Teaching
Broome Community College
Associate of Arts and Sciences (AAS), Pre-Nursing Studies
Nationwide Credit, Inc. May 2012 - March 2013
Wells Fargo July 2005 - May 2011
HomEq October 2004 - July 2005
The Hartford May 2004 - September 2004
Franklin Templeton Investments June 2000 - May 2004
Skills
Customer Service, Analysis, Microsoft Excel, Microsoft Office, Finance, Process Improvement, Microsoft Word, PowerPoint, Time Management, Access, Call Centers, Accounting, Banking, Leadership, Financial Analysis, Policy, Risk Management, Software Documentation, Healthcare, Strategic Planning, Research, Invoicing
Education
California State University-Sacramento
Sacramento City College
Associate of Arts (A.A.), Business/Commerce, General
City of Tempe March 2012 - Present
Nationwide Credit, Inc. July 2011 - March 2012
United States District Court Office of CJA Supervising Attorney May 2008 - November 2008
Paralegal: Self Employed 2004 - 2008
Education
California Southern Law School 1996 — 1999
Juris Doctor (J.D.)
California Coast University
Bachelor's Degree, Business Administration and Management, General
University of California, San Diego 1976 — 1979
Hemet High 1972 — 1976
High School
ACMR Solutions May 2014 - October 2014
FAMS. February 2010 - February 2014
FAMS January 2009 - February 2010
REMAX Real Estate September 2005 - January 2009
FAMS April 2004 - September 2005
Nationwide Credit, Inc. October 2003 - April 2004
Nationwide Credit, Inc. April 2001 - October 2003
Nationwide Credit, Inc. December 1995 - April 2001
Nationwide Credit, Inc. May 1995 - December 1995
Skills
Process Improvement, Operations Management, Team Building, Risk Management, Call Centers, Vendor Management, Coaching, Leadership, Strategic Planning, Management, Forecasting, Analysis, Team Leadership, Training, Executive Management, Customer Service, Performance Management, Budgets
Education
Bethune-Cookman University 1990 — 1994
Bachelor's degree, Management & Marketing Emphasis
Twin Tier Home Health September 2015 - Present
UHS Hospitals October 2013 - Present
UHS Senior Living at Ideal January 2005 - October 2013
Nationwide Credit, Inc. March 2003 - January 2005
Skills
Oral & Written..., Typing, Computers, Microsoft Office, Medical Office..., Data Entry, Multi-line Phone, Teamwork, Customer Service, Receptionist Duties, Healthcare, Medical Terminology, EMR, HIPAA, Medicine, Microsoft Excel
Education
Elmira Business Institute 2012 — 2014
Associates Degree, Occupation Studies
21st Century Insurance November 2009 - Present
Nationwide Credit, Inc. March 2008 - November 2009
Microdyne outsourcing August 2007 - March 2008
Combined Insurance January 2007 - January 2008
Manleys Mighty Mart August 2006 - January 2007
Vector Marketing May 2006 - August 2006
Reliable Market June 2005 - July 2006
Skills
Customer Satisfaction, Sales, Customer Service, Sales Management, Property & Casualty..., Accounting, Outstanding people..., Training, Sales Rep Training, Insurance, Underwriting, Typing, Time & Attendance, Motivated self-starter, Motivational Speaking, Microsoft Office, Microsoft Excel, Microsoft Word, AS400 system, Skip Tracing, Team Leadership, Time Management, Christian Ethics, Networking, Professional Phone..., Teamwork
Education
Elmira Business Institute 2009 — 2011
Associate's degree, Accounting, Deans list
Susquehanna Valley Highschool 2002 — 2006
Regents High school Diploma, General Studies
Gannett Central New York Media September 2012 - Present
Gannett Central New York Media February 2011 - September 2012
Gannett Central New York Media September 2007 - February 2011
Gannett Central New York Media June 2006 - September 2007
Nationwide Credit, Inc. 2005 - 2006
Big Foote's 2002 - 2005
Skills
Marketing, Advertising, Graphic Design, Photoshop, InDesign, Illustrator, Layout, Supervisory Skills
Education
Bloomsburg University of Pennsylvania 1999 — 2003
Bachelor's degree, Graphic Design
Bank of America July 2014 - Present
Bank of America October 2013 - July 2014
Bank of America December 2011 - October 2013
Bank of America December 2005 - December 2011
Nationwide Credit, Inc. June 2004 - June 2005
WorldCom October 2001 - October 2002
Skills
Process Improvement, Call Centers, Microsoft Office, Team Building, Customer Service, Finance, Management, Negotiation, Strategic Planning, Credit, Banking, Credit Analysis, Mortgage Banking, Credit Cards, Risk Management, Leadership
Education
American InterContinental University 2007 — 2008
Master of Business Administration (M.B.A.), Accounting and Finance
North Carolina A&T State University 1997 — 2001
Bachelor of Science (B.S.), Marketing
Cornell Univesrity-College of Human Ecology October 2008 - Present
Cornell University Hospital for Animals May 2007 - October 2008
Visions Federal Credit Union May 2003 - May 2007
Rynone Manufacturing Corp May 2002 - May 2003
Nationwide Credit, Inc. 1999 - 2002
Skills
Customer Service
Education
State University of New York Empire State College 2014 — 2015
Bachelor's Degree, Human Development
Alfred State College - SUNY College of Technology 1996 — 1999
AAS Maketing
Candor High School 1990 — 1996
State University of New York Empire State College
Bachelor's Degree, Human Development
Walmart July 2013 - Present
Broome Community College February 2012 - May 2012
Broome Community College January 2011 - May 2011
Nationwide Credit, Inc. March 2008 - February 2010
Skills
Photoshop, HTML, Dreamweaver, Microsoft Word, Web Design
Education
Broome Community College 2010 — 2013
Associate of Science (A.S.), Marketing/Marketing Management, General
Broome Community College 2010 — 2012
Business Information Management
Broome Community College 2005 — 2007
Communications Media Arts
Nationwide Credit, Inc. May 2008 - Present
Skills
Mortgage Lending, Refinance
Education
Broome Community College 2013 — 2017
Radiologic Technology/Science - Radiographer
Convergent Outsourcing Incorporated May 2014 - Present
Moody, Jones, Ingino and Morehead P.A. August 2007 - May 2014
Nationwide Credit, Inc. 2005 - 2007
Skills
Analysis, Management, Notary Public, Skip Tracing, Legal Documents, Wordperfect, Lexis, Credit, Outlook, Accounts Receivable, Legal Research, Invoicing, Litigation, Civil Litigation, Personal Injury, Document Review, Data Entry, Leadership, Supervisory Skills, Tactical Operations, Operations Management
Education
Broward College 2008 — 2013
Bachelor of Applied Science (B.A.Sc.), Operations Management and Supervision
Schoolcraft College 2003 — 2008
Associates, Business Adminstration
New York City Police Department July 2015 - Present
New York City Police Department Office of the Deputy Commissioner of Public Information May 2015 - June 2015
New York City Police Department July 2014 - September 2014
FOX40 News October 2013 - May 2014
Nationwide Credit, Inc. January 2013 - May 2013
New York City Police Department June 2012 - August 2012
Skills
Public Speaking, Event Planning, Final Cut Pro, Editing, Social Media, Student Outreach, Fundraising, PowerPoint, Youth Mentoring, Customer Service, Community Outreach, Performing Arts, Advertising, Hosting, Microsoft Word, Non-profit Volunteer, Retail, Coordinating Events, Report Writing, News Writing, Online Research
Education
State University of New York at Binghamton 2011 — 2015
Bachelor of Arts (BA), English Literature and Rhetoric, 3.4
Nationwide Credit, Inc. September 2014 - Present
Lowe's Home Improvement March 2012 - Present
JPMorgan Chase January 2012 - Present
Skills
Retail, Visual Merchandising, Merchandising, Retail Sales, Sales, Inventory Management, Planograms, Customer Service, Inventory Control, Customer Satisfaction, Profit, Process Scheduler
Education
Broome Community College 2006 — 2008
Associate of Arts and Sciences (AAS), Quality Control Technology/Technician
Exel Americas 2013 - Present
Morehouse College January 2011 - December 2012
Zoo Atlanta January 2001 - December 2010
ResCare, Inc. January 1999 - December 2000
Nationwide Credit, Inc. June 1994 - December 1998
County Sanitation Districts of Los Angeles County December 1990 - February 1994
Skills
Leadership, Talent Acquisition, Performance Management, Employee Relations, HRIS, Employee Benefits, Benefits Administration, Management, Organizational..., Recruiting, Personnel Management, Deferred Compensation, Onboarding, Human Resources, Workforce Planning, Succession Planning, Talent Management, Strategic Planning, Employment Law, Training, PeopleSoft, Strategic HR, New Hire Orientations, Payroll, Policy, Employee Engagement, Employee Handbooks, HR Policies, Job Descriptions, FMLA
Education
California State Polytechnic University-Pomona 1984 — 1988
Bachelor of Science, Business Administration
Nationwide Credit, Inc. May 2014 - Present
Professional Bureau of Collections November 2013 - April 2014
Summit Funding, Inc. October 2012 - October 2013
Skills
Customer Satisfaction, Microsoft Word, Customer Service, PowerPoint, Team Building, Cash Register, Finance, Marketing, Social Media, Leadership, Mortgage Servicing, Photoshop, Microsoft Excel, Retail, Food Service, Facebook, Creative Writing, Invoicing, Food, Food & Beverage, Training, Supervising, Cold Calling, Outlook, Cash Flow, Books, Internet, Food Safety, Food Quality, Twitter, Writing, Youth Ministry, Educational Leadership, Educational Research, Microsoft Outlook, Collections, Outbound Calling, Inbound Calling, Skip Tracing, FDCPA, PABX, Mortgage Banking
Education
CSU Sacramento 2009 — 2012
Bachelor of Arts (B.A.), English Language and Literature, General
Galt High School 2000 — 2004
High School Diploma- General Ed.
Cosumnes River College
Consumer Financial Protection Bureau July 2014 - Present
LiveVox 2008 - June 2014
Fidelis Recovery Solutions, Inc. February 2008 - January 2013
Fidelis Recovery Solutions June 2006 - February 2008
Asset Management Outsourcing, Inc. 2004 - 2006
United Recovery Systems, LP 2003 - 2004
Nationwide Credit, Inc. 2001 - 2003
Nationwide Credit, Inc. 1999 - 2001
First Data Corporation June 1996 - June 1999
American Creditors Bureau 1989 - 1996
Skills
Call Center, Credit, Operations Management, Strategic Planning, Forecasting, Team Building, New Business Development, Process Improvement, Team Leadership, Portfolio Management, Risk Management, Vendor Management, IT Outsourcing, Outsourcing, BPO, Sales Management, Executive Management, Negotiation, Management, Financial Services, Credit Cards, Account Management, Leadership, Loans, Compliance Management..., Business Strategy, Business Analysis, Business Development, Contract Negotiation, Call Centers, Salesforce.com, Banking, Sales, CRM, Direct Sales, Enterprise Software, Solution Selling, Strategic Partnerships, SaaS, Product Management, Cross-functional Team..., Customer Retention, Team Management, Entrepreneurship, Mergers & Acquisitions, Telecommunications, Analytics, Marketing, Customer Experience, Start-ups
Education
Kennesaw State University - Michael J. Coles College of Business 1999 — 2003
BBA, Finance
The University of Kansas 1977 — 1982
Kennesaw State University - Michael J. Coles College of Business
Master of Business Administration (MBA), 4.0
Rockhurst High School
BeautifulOnesAtlanta 2006 - Present
Nationwide Credit, Inc. 2002 - 2003
Yellow Book USA 1998 - 2000
Skills
Service Orientation, Customer Satisfaction, Office Administration, Operational Excellence, Management, Microsoft Office, People-oriented, Consultation, Manage Client..., Entrepreneurship, Business Process..., Process Excellence, People Skills, Business Development, Business Strategy, Process Improvement, Project Coordination, Project Planning, Customer Service, Business Process, Business Intelligence, Team Leadership, Training, Critical Thinking, Design Thinking, Beauty Industry, Sales, Editing, Editorial, Copy Editing, Idea Generation, Business Ideas, Thinking Outside The Box, Quick Thinker
Education
Kennesaw State University - Michael J. Coles College of Business
Bachelor of Business Administration (B.B.A.), Business Management and Entrepreneurship
Empire Beauty School-Kennesaw 2005 — 2006
Certified Master of Cosmetology, Cosmetology Arts & Sciences
Modern Marketing Concepts June 2012 - Present
Nationwide Credit, Inc. July 2008 - June 2012
Advantage Sales & Marketing March 2010 - March 2012
Anderson Merchandisers June 2011 - January 2012
HP Hood July 2008 - October 2010
Skills
Selling, Medical Devices, Sales, Customer Service, Account Management, Marketing, Market Research, Marketing Strategy, New Business Development, Sales Presentations, Competitive Analysis, Product Marketing, Contract Negotiation, Customer Retention, Market Planning, Market Analysis, Customer Satisfaction, Inventory Management, Nursing, Healthcare, Retail
Education
Binghamton University - School of Management 2008 — 2012
Bachelors in Science, business administration management with a concentration in marketing
Broome Community College 2006 — 2007
Associate, Business Administration Management
Noregon Systems, Inc. November 2007 - Present
MedCoSolutions 2013 - 2014
AIG - United Guaranty Corporation February 2010 - November 2011
ConvaTec January 2009 - November 2009
Caribbean Transportation Services - A FedEx Co. April 2002 - January 2009
Nationwide Credit, Inc. April 1998 - February 2000
Replacements, Ltd. October 1994 - April 1998
Randolph County Mental Health June 1988 - October 1994
Skills
Employee Relations, Performance Management, HRIS, Benefits Administration, Organizational..., Human Resources, Employment Law, Employee Training, Project Management, Deferred Compensation, Onboarding, Succession Planning, Talent Management, Talent Acquisition, HR Policies, Contract Recruitment, Employee Referral..., SuccessFactors, Temporary Placement, Payroll, Training, Management, Employer Branding, Interviews, Personnel Management, Recruiting, Leadership, New Hire Orientations, Performance Appraisal, Strategy, HR Consulting, Employee Engagement, Hiring, Employee Benefits, FMLA, PeopleSoft, Job Descriptions, Compensation & Benefit, Workforce Planning, Employee Handbooks, Networking
Education
Asheboro High School
High School Diploma
Bible Missionary College
Bachelor's Degree
Cornell University
Various Courses of Study
Indian River Charter High School July 2014 - Present
Indian River Charter High School August 2013 - April 2014
School District of Indian River County February 2013 - April 2014
Indian River County Library System March 2012 - March 2013
New York State Electric & Gas December 2010 - July 2011
Law Office of Burr & Reid October 2009 - December 2010
Nationwide Credit, Inc. August 2007 - August 2009
Skills
Customer Service, Tutoring, Teaching, Lesson Planning, Classroom, Curriculum Development, Algebra, Instructional Design, Teacher Training, Mathematics
Education
Binghamton University 2004 — 2010
BA, Spanish
Nationwide Credit, Inc. April 2011 - Present
Community Options Inc August 2009 - April 2011
Office of Learning Services September 2007 - May 2009
Littlepage Dining Hall September 2004 - May 2009
Research Foundation of State University of New York June 2006 - August 2007
Skills
Caring, Enthusiastic, Reliable, Independence, Flexibility, Capable, Dependable, Organization, Eager, Enthusiasm to learn, Helpful, Intelligence, Learning Quickly, Loyal, Motivation, Optimistic, Patience, Persistence, Highly resourceful, Responsible, Self-confidence, Self-discipline, Thorough, Versatility, First Aid, Cpr Certified, CMA, Customer Service, Analysis, Problem Solving, Communication, Teaching, Listener
Education
Elmira Business Institute 2010 — 2012
Associate of Science (AS), Medical Assisting, 3.94
SUNY Oswego 2004 — 2009
Bachelor of Arts (BA), Psychology and Philosophy, 3.13
SourceHOV October 2013 - July 2014
Nationwide Credit, Inc. February 2013 - September 2013
Skills
Software Documentation, Data Entry, Microsoft Office, Customer Service, Visio, Access, Microsoft Excel, Team Leadership, Microsoft Word, PowerPoint, HTML, Leadership
Education
Broome Community College 2014 — 2016
Associate of Science (A.S.), Physical Therapy Assistant
Virginia Western Community College
Nashville Dental Inc. August 2002 - Present
Nationwide Credit, Inc. September 2000 - August 2002
Spencer Gifts 1991 - 1993
Fashion Bug 1989 - 1991
Skills
Sales, Sales Operations, Customer Service, Sales Management, Direct Sales
Education
Belmont University 1987 — 1989
Business Administration and Management, General
Milton Hershey School 1983 — 1987
H.E.R.O. - Fashion Design and Merchandising
Louis Arthur Partnership LLC May 2004 - Present
Delta Career Education Corporation May 2014 - August 2015
Nationwide Credit, Inc. February 2013 - May 2014
Build Your Business Consulting Services March 2012 - February 2013
Pearson North America August 2012 - October 2012
Pearson Education April 2011 - February 2012
MedAire October 2010 - February 2011
Vangent, Inc. March 2010 - August 2010
University of Phoenix August 2002 - March 2010
Cytec Engineering Materials March 2001 - September 2001
Skills
Management, Team Building, Coaching, Quality Assurance, Quality Auditing, Call Centers, Customer Service, Customer Retention, Customer Satisfaction, Conflict Resolution, Troubleshooting, Social Networking, Document Management, Technical Support, Online Survey Design, Project Management, Software Documentation, Technical Documentation, Blogging, Strategy, Event Planning, Avaya CMS Supervisor..., Copywriting, Marketing, Online Marketing, Proofreading, Copy Editing, Salesforce.com, Securities Brokerage..., ISO 9001:2008 Document..., Problem Solving, Web Design, Web Content, QuickBooks, Windows Operating..., WebEx, Conflicts, HTML scripting, Android, OS X, Drawing, Thoroughbred Bloodlines, NICE VoIP Interaction..., Oracle Applications, CompTIA Network+, Subject Matter Expert, Mac OS X
Education
University of Phoenix 2008 — 2011
Bachelors, Management/Marketing
California Polytechnic State University-San Luis Obispo 1980 — 1980
Animal Sciences
Center for Employment Opportunities January 2012 - Present
21st Century Insurance December 2010 - January 2012
Nationwide Credit, Inc. October 2010 - December 2011
AIG December 2008 - March 2010
Skills
Sales Support, Salesforce.com, Licensed Property and..., Customer Service, Human Services, Social Services, Non-profits, Sales Operations
Education
Davis College 2003 — 2006
Counseling Psychology
Chautauqua Lake Central School 2000 — 2003
Peggy Murrah and Associates October 2010 - Present
Dover Online Business Managers November 2006 - Present
SunTrust Bank April 2005 - December 2005
Charter Communications April 2002 - October 2004
SunTrust Bank November 1997 - January 2001
Nova Information Systems September 1993 - January 1997
Nationwide Credit, Inc. September 1992 - September 1993
Skills
Infusionsoft, Email Marketing, CRM, Training, Autoresponders, Affiliate Management, Affiliate Marketing, Online Business..., Project Management, Policies and Procedures..., Business Strategy, Web Design, Online Product Launches, WordPress, Social Media, Social Networking, Facebook, Twitter, LinkedIn, Online Advertising, Newsletters, PowerPoint, Constant Contact, Microsoft Office, Customer Service, Event Planning, YourMembership.com, Online Marketing
Education
American Intercontinental University 1999 — 2001
Bachelor's degree, Information Technology
A Wireless Solution LLC August 2012 - Present
Upstate Merch August 2011 - Present
Truth By Blood Agency May 2011 - Present
Save Our Scene Productions May 2010 - Present
The Harteck August 2011 - November 2012
General Revenue Corporation August 2009 - December 2010
General Revenue Corporation August 2009 - December 2010
Nationwide Credit, Inc. January 2008 - August 2009
Nationwide Credit Inc January 2008 - August 2009
BGI December 2006 - September 2007
Skills
Event Planning, Event Management, Event Marketing, Event Execution, Live Events, Entertainment, Talent Booking, Artist Booking, Entertainment Booking, Market Planning, Live Sound, Artist Management, Artist Development, Artist Relations, Artist Representation, Promoting Events
Education
Elmira Business Institute 2011 — 2013
Associates, Accounting
Broome Community College
Elmira Business Institute
Paper Alternative Solutions October 2012 - Present
Potholes In My Blog March 2011 - April 2015
Potholes Music December 2013 - August 2014
JPMorgan Chase July 2012 - October 2012
Nationwide Credit, Inc. August 2010 - February 2011
Viva Radio April 2009 - May 2010
SOURCECORP December 2009 - April 2010
Skills
Social Networking, Social Media, Microsoft Office, Social Media Marketing, Microsoft Word, Blogging, Microsoft Excel, Creative Writing, WordPress, Research, Copywriting, Press Releases, Advertising, Online Marketing
Education
Broome Community College 2005 — 2008
Binghamton High School 2001 — 2005
Bee Fly DEEsign July 2009 - Present
Nationwide Credit, Inc. November 2008 - January 2009
Bridgewater Center for Rehabilitation October 2003 - June 2004
Skills
Photography, Drawing, Color Selection, Styling, Typing, CNA, Computer Repair, Computer Maintenance, Oil Painting, Advertising Sales, Online Advertising, Jewelry Design, Jewelry Making, Skateboarding, Bicycle, Carpentry, Painting
Education
Broome Community College 2002 — 2002
Human Services, General
Windsor Central High School 1993 — 1997
Diploma
Social Security Administration May 2015 - Present
Social Security Administration September 2009 - May 2015
Nationwide Credit, Inc. June 2009 - September 2009
Binghamton University January 2008 - May 2009
Binghamton University October 2007 - May 2009
Skills
Microsoft Excel, Contract Management, Social Media, Microsoft Office, Analysis, Leadership, Research, Public Speaking, Microsoft Word, Customer Service, Accounting, Access, Policy, PowerPoint, Time Management
Education
Binghamton University - School of Management 2007 — 2009
MBA, Finance and Supply Chain Management
Binghamton University 2004 — 2007
BA, History
Elmira Business Institute January 2014 - Present
Elmira Business Institute June 2013 - January 2014
Nationwide Credit, Inc. January 2013 - June 2013
United Methodist Homes March 2007 - January 2013
Education
York College of Pennsylvania 2010 — 2012
Bachelor of Science (BS), Business Administration and Marketing
Broome Community College 2008 — 2010
Associate of Science (AS), Business Administration
Nationwide Credit, Inc. 2007 - Present
Skills
Job Coaching, Customer Service, Call Centers, Training, Staff Development, Client Relations Skills, Problem Solving, Research, High Level Of..., Service Levels, Productivity, Supervisory Skills, Performance Improvement, Performance Management, Performance Measurement, Leadership Development
Education
Broome Community College
Associate of Science (A.S.), Business Administration and Management, General
Friday Harbor House Of Jerky June 2013 - Present
Friday Harbor House Of Jerky May 2013 - Present
Lineback & Associates January 2007 - Present
Smith-Western Co. July 2001 - October 2005
Nationwide Credit, Inc. September 1999 - October 2001
Atlasta.net 1998 - 2001
ServiceMaster of Seattle August 1996 - September 1999
Skills
New Business Development, Business Analysis, Business Strategy, Marketing Strategy, Strategic Planning, Project Management, Team Building, Management Consulting, Mentoring, Process Improvement, Direct Sales, Service Contract Sales, Contract Negotiation, Sales Presentations, Sales Operations, Sales Management, IT Sales, Microsoft Office, Sales, Management, Customer Service, Budgets, Marketing, Account Management, Leadership, Team Leadership, Training, Business Development, Negotiation, Operations Management, Event Management, Leadership Development, Strategy, Small Business, Trade Shows, Event Planning, Time Management, Entrepreneurship, Microsoft Excel, Social Media, Business Planning, Analysis
Education
Seattle University 1993 — 1996
Bachelor of Arts (B.A.), Business Administration, Management and Operations, 3.5
University of Southern Indiana 1991 — 1993
General Studies
Ball State University 1990 — 1993
Music Performance, Music General
FJ Reitz 1987 — 1990
FJ Reitz High School 1986 — 1990
Diploma, Music
Nationwide Credit, Inc. January 2013 - Present
Stones Gifts & Collectables February 2012 - January 2013
Super Fun Games September 2011 - February 2012
THQ October 2010 - September 2011
The UPS Store June 2009 - October 2010
Concierge April 2007 - May 2008
Marine Terminals Corporation April 2007 - May 2008
Skills
Data Entry, Customer Service, Retail, Microsoft Word, Flexibility, Learning Quickly, Team-oriented, Multi Tasking
Education
Collins College 2008 — 2009
Associate of Arts (AA), Graphic Design
De Anza High School
High School Diploma
Advocate Consulting, LLC October 2012 - February 2013
SCIenergy, Inc. September 2011 - May 2012
HCL Expense Management Services Inc. May 2010 - February 2011
Wendy's Arby's Group October 2006 - February 2010
Verizon Business January 2006 - October 2006
Nationwide Credit, Inc. October 2004 - April 2006
OSI 2000 - 2004
Outsourcing Solutions, Inc. March 1998 - June 2000
First Data Corporation May 1995 - April 1998
coin financial systems 1983 - 1992
Skills
Vendor Management, Telecommunications, Technical Support, System Deployment, Mobile Computing, Procurement, Expense Management, Data Center, Call Center, Process Improvement, Cisco Technologies, Program Management, Project Management, Team Leadership, Disaster Recovery, Call Centers
Education
Kennesaw State University 1979 — 1982
Electronic technology
Modell's Sporting Goods September 2012 - Present
Brooklyn College January 2012 - May 2015
Price Chopper Supermarkets June 2006 - September 2012
Nationwide Credit, Inc. 2011 - 2012
Broome Community College September 2010 - April 2011
Skills
PowerPoint, Acting, Customer Service, Editing, Microsoft Word, Public Speaking, Teaching, Microsoft Office, Creative Writing, Data Entry, Facebook, Social Networking, Time Management, Teamwork, Telephone Skills, Cashiering, QuickBooks, Sales, Retail, Cash Handling Experience, People Skills
Education
Brooklyn College 2012 — 2015
Bachelor’s Degree, Public Accounting/Finance and Business Management
Broome Community College 2008 — 2011
Associate’s Degree, Liberal Arts
Nationwide Credit, Inc. January 2010 - Present
Nationwide Credit, Inc. January 2010 - Present
Skills
Finance, Credit, Training, Mortgage Lending, Customer Retention
Education
Broome Community College
Racial Injustice Socially Eradicated (R.I.S.E) January 2015 - Present
National Lawyers Guild May 2015 - Present
Self-employed August 2013 - Present
U.S. House of Representatives May 2015 - August 2015
Sports & Arts in Schools Foundation July 2013 - August 2013
Caribbean Student Association at Binghamton University May 2012 - May 2013
Nationwide Credit, Inc. July 2012 - September 2012
Student Association of Binghamton University February 2012 - May 2012
Caribbean Student Association at Binghamton University May 2011 - May 2012
Grocery Tree LLC October 2011 - April 2012
Skills
Public Speaking, Community Outreach, Nonprofits, Teaching, Microsoft Office, Research, Editing, Staff Development, Legal Research, Legal Writing, Litigation, MAC OS & Windows, Adobe Photoshop, Adobe Acrobat, Fundraising, Event Planning, Constituent Services
Education
Brooklyn Law School 2014 — 2017
State University of New York at Binghamton 2009 — 2013
Bachelor of Arts (B.A.), Philosophy, Politics, & Law / Sociology / Immigration Studies
Techniweld December 2006 - Present
Assembly of God World Missions December 2003 - December 2006
Nationwide Credit, Inc. January 1990 - October 2006
Skills
Portfolio Management, Strategic Planning, Inventory Management, Sales, New Business Development, Sales Management, Retail, Microsoft Word, Operations Management, PowerPoint, Marketing, Process Improvement, Credit Management, Budgets, Management, Contract Negotiation, Payroll, Customer Satisfaction, Team Leadership, Office Management
Education
Georgia Perimeter College 1984 — 1985
COMPUTER PROGRAMMING, BASIC PROGRAMMING
Clearwater Christian College 1976 — 1977
MRS DEGREE, English Language and Literature, General
Cuyahoga Community College July 2014 - Present
Cuyahoga Community College October 2013 - June 2014
Workforce Institute of Lorain County July 2010 - October 2013
Nationwide Credit Corporation July 2007 - December 2008
Nationwide Credit, Inc. April 2000 - June 2007
Nationwide Credit, Inc. December 2006 - May 2007
Skills
Organizational..., Recruiting, Marketing Strategy, Business Development, Project Management, Sales, Staff Retention, Training, Staff Development, Research, Funding, Microsoft Office, Bilingual, Resume Writing, Coaching, Operations Management, Workforce Development, Customer Service, Team Building, Performance Management, Leadership Development, Leadership, Call Centers, Management, Process Improvement, Team Leadership, Program Management, Time Management, Customer Retention, Budgets, Strategy, Customer Satisfaction, Analysis, Community Outreach, Fundraising, Employee Relations, Hiring, Nonprofits, Networking, Government, Interviews, Job Search, Outlook, Event Planning, Community Development, Public Speaking, Grants, Volunteer Management, Human Resources, Grant Writing
Education
Liberty University 2014 — 2016
Master’s Degree, Human Services Counseling
Tiffin University 2010 — 2012
Bachelor, Business Administration, Management and Operations, 3.9
Cayuga Economic Development Agency June 2013 - Present
Syracuse University August 2012 - June 2013
SyracuseCoE Center for Sustainable Community Solutions August 2012 - June 2013
Syracuse Center of Excellence September 2010 - August 2012
DIAL Africa June 2011 - August 2011
Nationwide Credit, Inc. March 2009 - July 2010
Americorps September 2008 - March 2009
BCS, Inc December 2006 - August 2008
YMCA September 2007 - May 2008
Berkshire South Regional Community Center October 2005 - May 2006
Skills
Policy Analysis, Grant Writing, SPSS, Research, Non-profits, Community Outreach, Program Evaluation, Stata, International..., Public Speaking, Event Planning, Grants, Qualitative Research, Economic Development, Nonprofits, Public Policy
Education
Syracuse University - Maxwell School of Citizenship and Public Affairs 2010 — 2012
Master's degree, Economics
Syracuse University - Maxwell School of Citizenship and Public Affairs 2010 — 2012
Master's degree, International Relations
Syracuse University - Maxwell School of Citizenship and Public Affairs 2010 — 2012
Certificate of Advanced Study, Conflict Resolution
Drew University 2006 — 2008
Bachelor's degree, Economics
Bard College at Simon's Rock 2004 — 2006
AA, Liberal Arts
Nationwide Credit, Inc. May 2012 - Present
Weis Markets April 2011 - May 2012
Carrols Corporation January 2006 - August 2006
Skills
Customer Service, Cashiering, Cashiers, Call Centers, Customer Satisfaction, Customer Experience, Customer Support, Food, Food Service, Food Safety, Food Preparation, Catering, Grocery, Music Education, Customer Oriented
Education
Broome Community College 2006 — 2008
Associate's degree, Communications
Chenango Valley High School 2002 — 2006
High School Diploma
Space Coast Credit Union January 2012 - March 2014
US Army Reserve October 2010 - July 2011
Mass Mutual April 2010 - November 2010
Pratt Financial Group October 2009 - October 2010
Nationwide Credit, Inc. July 2008 - February 2009
Wachovia, A Wells Fargo Company July 2005 - April 2008
Skills
Credit Counseling, Banking, Fundraising, Public Speaking, Customer Service, Strategic Financial..., Program Management, Strategic Planning, Management, Budgets, Portfolio Management, Analysis, Marketing, Microsoft Office, Microsoft Word, Small Business, Finance
Education
Florida International University 2003 — 2010
Finance
RGP - Resources Global Professionals August 2011 - August 2013
Grady Health System February 2011 - July 2011
Girl Scouts of Greater Atlanta, Inc. November 2008 - December 2009
Nationwide Credit, Inc January 2004 - November 2007
Nationwide Credit, Inc. January 1999 - December 2003
Nationwide Credit, Inc. September 1997 - December 1998
Federated Systems Group (Macy's System and Technology Group) August 1996 - August 1997
Federated Department Stores - Rich's / Lazarus / Goldsmith's Division 1994 - July 1996
Skills
Benefits Design, Employee Benefits, HRIS, Human Resources, Change Management, Personnel Management, Mergers, Employee Relations, Onboarding, Talent Management, Talent Acquisition, Organizational..., Deferred Compensation, Succession Planning, Leadership Development, Employee Engagement, PeopleSoft, Workforce Planning, Process Improvement, Recruiting, Strategic Planning, Coaching, Applicant Tracking..., Benefits Administration
Education
Georgia State University - J. Mack Robinson College of Business 1999 — 2001
MBA, Business
Georgia State University 1970 — 1975
BS, Spanish
Visions Federal Credit Union April 2010 - Present
Nationwide Credit, Inc. May 2008 - April 2010
Walmart February 2006 - December 2008
Skills
Banking, Customer Service, Credit, Loans, Retail Banking, Financial Analysis, Microsoft Word, Finance, Mortgage Lending, Credit Analysis, Microsoft Excel, ATM Maintenance, Check Imaging
Education
Broome Community College 2015 — 2017
Associate’s Degree, Individual Studies, 4.0
Binghamton High School 2001 — 2005
High School, Honors/Regents High School/Secondary Diploma Program
Nationwide Credit, Inc. May 2008 - November 2008
Community Options, Inc. February 2006 - May 2008
Education
Ashford University 2014 — 2015
Associate's degree, organizational business management
Elmira Business Institute 2013 — 2014
certificate, medical reimbursement billing and coding
zConnect May 1999 - April 2015
Rivercliff Lutheran Church May 2007 - May 2011
CMA Consulting, Inc. January 2001 - May 2004
Nationwide Credit, Inc. September 1996 - January 2001
Harland September 1990 - September 1996
UGA Police September 1986 - September 1990
Skills
Cloud Computing, Strategic Planning, Vendor Management, Project Management, SaaS, Linux, Program Management, Integration, Product Development, New Business Development, Telecommunications, Business Analysis, Business Development, Management Consulting, Business Strategy, Information Technology, Marketing Strategy, Start-ups, Management, Managed Services, Web Hosting, Troubleshooting, Software Development, Leadership
Education
Concordia Seminary 2011 — 2015
Master of Divinity (M.Div.), Theology/Theological Studies
Georgia State University 1990 — 1992
Bachelor of Arts (B.A.), Political Science, Computer Information Systems (double major)
The University of Georgia 1986 — 1990
Criminal Justice, Political Science
Advance Auto Parts July 2014 - Present
Advance Auto Parts June 2013 - July 2014
Walmart March 2010 - December 2012
Securitas August 2008 - March 2010
Microdyne L3 December 2007 - March 2008
Nationwide Credit, Inc. October 2005 - December 2007
Skills
Typing, Customer Service, Retail Sales Experience, Technical Support, Telecommunications, Surveillance, Incident Reporting
Education
Broome Community College 2004 — 2007
Associates Degree, Computer Information Systems, In Progress
Whitney Point Central School 1991 — 2004
New York State Regent Diploma
Focus Receivables Management 2010 - 2012
Nationwide Credit, Inc. October 2004 - August 2009
Skills
Credit, Financial Services, Financial Analysis, Risk Management, Debt Management, Credit Analysis, Credit Risk, Call Center, Cash Management, Customer Service, Accounting, Accounts Receivable, Debt Settlement, Financial Reporting, Microsoft Excel, Process Improvement
Education
Kennesaw State University 2005 — 2011
Bachelor of Science (B.Sc.), Human Services, Case Manager
Southwest Tennessee Community College 2002 — 2004
Associate's degree, Nursing Generic Track
Lorain County Court of Common Pleas October 2013 - Present
City of Oberlin January 2008 - Present
Oberlin Fire Department December 2008 - December 2013
TeleTech August 2007 - June 2010
Nationwide Credit, Inc. 2000 - 2002
Skills
Call Center, Human Resources, Management, Recruiting, Talent Management, Training, Troubleshooting, BPO, Account Management, Call Centers, Personnel Management, Leadership
Education
Fort Valley State University 1992 — 1996
University System of Georgia March 2013 - Present
University System of Georgia May 2012 - February 2013
Kennesaw State University January 2008 - May 2012
Nationwide Credit, Inc. October 2003 - January 2008
Education
Clemson University
MBA
Michigan State University
B.A., Personnel Administration
Optimal Insights Consulting, Inc. May 2010 - Present
Sound Enterprises September 2008 - April 2010
Ocwen Financial Solutions June 2007 - September 2008
Nationwide Credit, Inc. July 2000 - June 2007
MBNA June 1998 - April 2000
Valensi Rose, PLC May 1996 - June 1998
Education
The University of Memphis—Cecil C. Humphreys School of Law 1982 — 1985
Juris Doctor, Law
Middle Tennessee State University 1981 — 1982
B.S., Psychology, English, Political Science
Andrews University 1979 — 1981
English
Duke Energy September 2014 - November 2014
Duke Energy October 2013 - April 2014
DTL Strategy September 2012 - February 2013
Cummins Inc. 2007 - 2011
Booz Allen, SERCO, et al. 2003 - 2007
Nationwide Credit, Inc. 2001 - 2003
Allied Automotive Group 1999 - 2001
Lockheed Martin 1996 - 1999
US Navy 1974 - 1994
Skills
Organizational..., Performance Management, Leadership Development, Change Management, Talent Management, Training, Process Improvement, Strategy, Succession Planning, Human Resources, Strategic Planning, Leadership, Employee Training, Workshop Facilitation, Management, Coaching, Onboarding, Program Management, Performance Improvement, Organizational..., Project Management, Six Sigma, Business Process..., Consulting, Organizational Design, Culture Change, Management Consulting, Team Management, Management Development, Career Development, Team Leadership, Analysis, Executive Management, HR Policies, Workforce Planning, Employee Engagement, HR Strategy, Mentoring, Talent Development, Vendor Management, Learning Management, Needs Analysis, Continuous Improvement, Career Development..., Training Needs Analysis
Education
Kennesaw State University 2000 — 2003
Master of Business Administration (M.B.A.), plus electives concentration in HR Mgt. & Dev.
Central Michigan University
MA, HR Management & Supv.
United States Naval Academy
BS, German
innRoad September 2014 - Present
Power Home Remodeling Group January 2014 - August 2014
Nationwide Credit, Inc. May 2013 - August 2013
B.A.S.A.R. (Brothers and Sisters Against Rape) May 2012 - August 2012
Ultimate Sound Disc Jockeys (USDJ's) May 2011 - August 2011
The 100 Blacks in Law Enforcement May 2010 - August 2010
Skills
Research, Microsoft Office, PowerPoint, Public Speaking, Microsoft Word, Microsoft Excel, Teaching, Customer Service, Windows, HTML, Editing, Outlook, Photoshop, Strategic Planning, English, Social Media, Budgets, Event Planning, Community Outreach, Negotiation, Government, Sales
Education
State University of New York at Binghamton 2009 — 2013
Bachelor of Arts (BA), Political Science and Government
Rochester Institute of Technology August 2014 - January 2015
Clinton Community College January 2014 - May 2014
Nationwide Credit, Inc. June 2013 - August 2013
Tech Showcase June 2011 - August 2012
OTG Management August 2010 - February 2011
Skills
Microsoft Office, Project Planning, Computer Hardware, Information Systems, Communication Skills, Situational Leadership, Computer Science, Computer Network..., Storyboarding, Story Structure, iWork, Project Management, Leadership Development, iMovie, Visual Basic, HTML 5, PL/SQL, Customer Service, Microsoft Word, PowerPoint, Microsoft Excel, Public Speaking, Social Media
Education
Rochester Institute of Technology 2014 — 2017
B.A, Management Information Systems and Services, Junior
Clinton Community College 2012 — 2014
Associate of Science (A.S.), Computer Information Systems
John Jay College of Criminal Justice 2009 — 2009
Computer and Information Sciences and Support Services
iQor January 2011 - Present
Nationwide Credit, Inc. December 2001 - October 2010
Liberty Mutual Insurance January 1999 - January 2001
Skills
Call Centers, Process Improvement, Workforce Management, BPO, Customer Service, Team Leadership, Audit Cordinator..., File and Account..., Production and..., Administration, Operations Management, Offshoring, Critical Thinking, Regulatory Compliance..., Quality Assurance..., Negotiation and Complex..., Judgment and Decision...
Education
Art Institute of Phoenix
Associate's degree
Armada Labs & PayLine Direct May 2013 - Present
Meridian Management Solutions April 2007 - February 2013
Universal Fidelity LP May 2005 - March 2007
Nationwide Credit, Inc. April 2003 - March 2005
GE Card Services 2000 - 2003
Sears, Roebuck and Co. 1998 - 2000
Skills
Operational and..., Productivity and Cost..., Contact Centers..., Mergers & Acquisitions, Business Development..., Financial Services, BPO, Leadership Development, Executive Management, Risk Management, Credit Cards, Credit, Outsourcing, Call Centers, Consulting, Business Development, Finance, Loss Mitigation, Portfolio Management, Leadership, Loans, Strategic Planning, Management, Recruiting, Negotiation, Product Management, Vendor Management, Process Improvement, CRM, Banking, Six Sigma, Analytics, Strategy, New Business Development, Financial Analysis, Business Strategy, Start-ups, Team Building, Management Consulting, Business Process..., Analysis, Operations Management, Team Leadership, Training, Business Planning, Business Analysis, Forecasting, Contract Negotiation, Sales, Customer Service
Education
Long Island University, C.W. Post Campus 1984 — 1987
Bachelor of Arts (B.A.), Finance
St johns university 1988 — 2013
Master of Business Administration (MBA), Executive Management
Reality Purge Gaming March 2015 - Present
McLane Company, Inc. February 2014 - Present
Vast Gamer January 2009 - March 2015
Willow Run Foods, Inc. September 2012 - February 2014
Nationwide Credit, Inc. March 2009 - April 2012
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Management, Sales, PowerPoint, Training, Leadership, Research
Education
Broome Community College 2007 — 2010
BCT Consulting October 2004 - Present
Nationwide Credit, Inc. January 2001 - April 2004
US Navy September 1997 - September 2000
Skills
Security, Troubleshooting, Cisco Technologies, Servers, WAN, Switches, Windows, Network Administration, Microsoft Office, Network Security, Routers, Windows Server, Active Directory, VPN, Computer Hardware, Operating Systems, Hardware, Firewalls, Network Engineering, Deployment, Planning, Coordination, Customer Relations, Customer Service, Mobile, Small Business, Desktop Support, Cisco, System Administration, Routing, VMware ESX, Analysis, Software Installation, Access, Databases, Telecommunications, VMware, Dell PowerEdge Servers, Cisco Firewall Security, Linux, Networking, VMware vSphere, Microsoft Exchange, Windows 7
Education
Saisoft Cisco CCNA Security 2015 — 2015
Networking security with Cisco devices.
Veeam Online Academy 2015 — 2015
Certified Veeam, Veeam 8 Backup and Recovery fundamentals.
Saisoft Cisco CCNP Routing and Switching 2014 — 2015
System, Networking, and LAN/WAN Management/Manager
Cisco Learning Network 2013 — 2015
CCP(DATA CENTER),CCNA (DATA CENTER), CCNP, Advanced Network Engineering
VMWare 2013 — 2013
VMware Data Center Virtualization Fundamentals
RJM Consulting 2012 — 2012
VMWare Administration
Heald College 2005 — 2006
CCNA, Cisco
Contemporary Services Corporation - CSC August 2005 - Present
Kelly Connect/Apple Inc. September 2013 - April 2014
JLC Productions December 2010 - October 2012
Turner Sports February 2009 - February 2011
Turner Broadcasting System January 2005 - January 2011
Turner Broadcasting System May 2003 - January 2005
GE Capital/Commercial Direct February 2002 - March 2003
GE Capital/Commercial Direct September 2000 - February 2002
Nationwide Credit, Inc. September 1999 - February 2000
NYC DEPT OF SOCIAL SERVICES January 1994 - January 1999
Skills
Broadcast, Management, Advertising, Microsoft Office, Training, Marketing, Strategy, Television, Analysis, Customer Service, Video, Cross-functional Team..., Process Improvement, Building Relationships, Team Leadership, Social Media
Education
Kaplan University 2012 — 2014
Masters of Science in Managment, Organizational Design & Development, 3.86
State University of New York at New Paltz 1988 — 1992
BA, Communication Audio/Video Production
Claflin University 1987 — 1988
N/A, General
RTGoffice August 2014 - Present
CT Investments,LLC May 1996 - Present
RFS Partners, LLC October 2010 - November 2014
Nationwide Credit, Inc. 1994 - 1996
Lemann & Lemann 1991 - 1993
Love's Travel Stops 1989 - 1991
Goldman Investments 1984 - 1988
Skills
Tax Preparation, QuickBooks, Small Business, Partnership Taxation, Financial Reporting, Financial Accounting, CPA, Financial Statements, Financial Analysis, Strategic Financial..., Business Advisory, Due Diligence, Finance, Financial Planners
Education
Eastern Kentucky University
Bachelor's degree, Marketing and Fashion Design
University of Central Oklahoma
Bachelor's degree, Accounting
GreenSky® September 2015 - Present
Aaron's, Inc 2011 - September 2015
Aaron's, Inc 2010 - 2011
Aaron's, Inc 2006 - 2010
CIBA Vision 2006 - 2006
Nationwide Credit, Inc. 2004 - 2005
Nationwide Credit, Inc. 2002 - 2004
Skills
Auditing, Financial Audits, Operations Audit, Accounts Receivable, Presentations, Training, Team Leadership, Risk Assessment, Compliance Management, Data Analysis, Process Improvement, Research, Creative Solutions, Exception Based..., Business Analysis, Financial Risk, Internal Audit, Risk Management, Business Process
Education
Columbus State University
Bachelor’s Degree, Finance and Economics
Macy's July 2015 - Present
Macy's June 2012 - Present
Hollister Co. January 2014 - February 2015
Abercrombie & Fitch August 2013 - January 2014
Roberson Museum and Science Center January 2013 - December 2013
JPMorgan Chase July 2012 - August 2013
Roberson Museum and Science Center August 2012 - January 2013
Ground Flow Communications, Inc. June 2012 - June 2012
Nationwide Credit, Inc. April 2011 - April 2012
Village of Endicott Board of Trustees May 2011 - July 2011
Skills
Microsoft Word, Teamwork, Microsoft Excel, Training, Public Speaking, Human Resources, Social Media Marketing, PeopleSoft, Supporting Others, Event Planning, Customer Service, Filing, Writing, People Skills, Research, Program Management, teaching/instructing/tra..., Delegation, Lotus Notes, Interviews, Management, Computer Literate, Technical Writing, interacting with people..., delegating..., coordinating..., writing..., handling detail work, prioritizing work, auditing financial..., being thorough, speaking to the public, handling complaints, enforcing rules and..., developing a climate of..., negotiating/arbitrating..., History of Art, curatorial projects, Architectural History, Onboarding, Hiring Employees, Taleo, Microsoft Office, PowerPoint, Social Media, Leadership, Community Outreach
Education
State University of New York at Binghamton 2006 — 2011
Art History and Humanities, Architectural and Urban History
International Baccalaureate 2002 — 2006
SuperShuttle November 2014 - Present
Nationwide Credit, Inc. August 2014 - November 2014
Senior Gleaners, Inc December 2013 - September 2014
Professional Edge Series & Hillsdale Career Center 2013 - 2014
Professional Edge Series & Hillsdale Career Center 2013 - 2014
Professional Edge Series & Hillsdale Career Center 2013 - 2014
AT&T 1996 - 2012
Skills
Call Centers, Telecommunications, Computer Network..., Microsoft Excel, Troubleshooting, Customer Satisfaction, Computer Hardware, VoIP, Software Documentation, Customer Service, Multi Tasking, Filing, Crew Scheduling, Locksmithing, Sewing, Digital Imaging, Bookkeeping, Deposits, Banking, Accepting Responsibility, Payments, Cash Receipts, Data Entry, Team Building, Training, Program Management, Project Management, Microsoft Word
Education
Professional Edge 2013 — 2014
Le Cordon Bleu 2013 — 2013
Certificate of Completion, Cooking and Related Culinary Arts, General
American Home Inspectors Training 2012 — 2012
Certificate of Completion, Locksmithing
Horizon 2012 — 2012
Certificate of Completion, Microsoft 2007
Telecommunications and Energy Brokerage September 2012 - Present
Platinum Recovery Services August 2005 - November 2009
Nationwide Credit, Inc. January 2000 - January 2002
Skills
Microsoft Office, Customer Service, Microsoft Excel, Financial Analysis, Banking, Strategic Planning, Risk Management, Investments, Business Analysis, Microsoft Word, Project Management, PowerPoint, Energy Deregulation, Telecommunications, Residual Income, Leadership
Education
American River College 2007 — 2010
Accounting
Eagle Point High School 1996 — 2000
H&R Block December 2014 - Present
Express Scripts November 2014 - Present
Nationwide Credit, Inc. April 2012 - October 2014
H & R Block December 2010 - April 2014
Nursing Professional Experience January 2003 - October 2011
City of Mesa June 2011 - September 2011
Skills
Microsoft Office, MS Office Suite, Outlook, Customer Service, Access, Reception, Call Center, OnContact CRM, CRM software, Confidentiality, HIPAA, Typing, Filing, Time Management, PowerPoint, CRM, Microsoft Excel, Multi Tasking, Problem Solving, Peachtree, Healthcare, Call Centers, Teamwork, Microsoft Word, Social Networking, Data Entry, Accounts Receivable, Telephone Skills, Software Documentation, Accounting, Human Resources, Employee Benefits, Payroll, Accounts Payable, Administrative..., Office Management, PeopleSoft, Leadership, Supervisory Skills, Program Management, Process Improvement, Team Building, Administration, Budgets, Customer Satisfaction, Quality Assurance, Process Scheduler
Education
Keller Graduate School of Management of DeVry University 2013 — 2016
Master of Public Administration (MPA)
DeVry University Phoenix 2010 — 2013
BSTM
Lexington Law Firm September 2015 - Present
Green Tree Servicing March 2012 - July 2015
Nationwide Credit, Inc. 2007 - 2011
Rescue Debt Solutions 2008 - 2009
Encore Capital Group 2002 - 2006
Encore Capital Group 2002 - 2006
Skills
Banking, Process Improvement, Team Building, Strategic Planning, Performance Management, Microsoft Word, Mortgage Lending, Management, Policy Writing, Legal Compliance, CFPB, Training, Training Delivery, Development & delivery..., Procedure Manuals, Change Management, Human Resources, Sales, Vendor Management
Education
Western International University 2013 — 2016
Business Administration, Management and Operations
Bowling Green State University 1981 — 1982
Communications -Radio/TV/Film
Binghamton Mets March 2013 - Present
Cornell University October 2011 - June 2013
Nationwide Credit, Inc. June 2011 - September 2011
Erie Seawolves Baseball January 2010 - September 2010
Nationwide Credit, Inc. November 2007 - June 2009
Erie Seawolves Baseball January 2007 - September 2007
Skills
Box Office Management, Customer Service, Event Management, Finance, Operations, Sales, Marketing, Ticketing, Sports, Sports Management, Accounts Receivable, Microsoft Office, Database Management, Pagemaker, Accounts Payable, FileMaker, ProVenue, University Tickets, TicketReturn, Athletics
Education
California University of Pennsylvania 2009 — 2010
Master of Science, Sport Management Studies; Intercollegiate Athletics Administration, 3.69
University of Pittsburgh 2002 — 2006
Bachelor of Science, Sport and Recreation Management
Aflac March 2014 - Present
The Parking Spot 2014 - 2015
The Parking Spot 2014 - 2015
The Parking Spot 2014 - 2015
Nationwide Credit, Inc. May 2012 - July 2012
Hitrude Realty December 1995 - May 2012
Skills
Property Management, Real Estate, Leases, Rentals, Investment Properties, Residential Homes, Apartments, Tenant, Lease Administration, Sellers, Landlord, Short Sales, Single Family Homes, Foreclosures, First Time Home Buyers, Disposition
Education
Dutchess Community College 1985 — 1987
Stay at Home Mom November 2007 - Present
First Ohio Banc & Lending 2001 - 2007
Allied Mortgage Group, INC July 2001 - December 2001
Nationwide Credit, Inc. November 1994 - July 2001
Skills
Extensive experience..., Successfully built..., Experience using..., Exceptional..., Goal Oriented, Organizational..., Proven ability to work...
Education
Ohio State Beauty Academy 1988 — 1990
Basic Skills and Developmental/Remedial Education
St. Peters High School
Basic Skills and Developmental/Remedial Education
DeVry University June 2010 - Present
DeVry University July 2011 - January 2012
Macys Credit Customer Service December 2008 - December 2009
Nationwide Credit, Inc. February 2007 - September 2008
Sears Technical Support October 2006 - September 2007
Skills
Visio, Customer Service, Microsoft Office, AS400, Negotiation, Telephone Skills, Outlook, Access, PowerPoint, Word, Excel, Problem Solving, Mentoring, Data Analysis
Education
DeVry University 2009 — 2012
Bachelors of Science Business Administration, Project Management
Virtual Business Affiliates 2008 - Present
Amazing WL Ltd. Company 2007 - Present
Zion Hill Baptist Church 2006 - Present
GNLD International July 1994 - Present
Nationwide Credit, Inc. November 1999 - August 2008
Captial Credit, Inc./OSI - Jacksonville, Florida 1982 - 1999
OSI formerly Capital Credit 1982 - 1999
Skills
Coaching, Team Building, Strategic Planning, Leadership Development, Change Management, Training, Process Improvement, Project Management, Performance Management, Leadership, Operations Management, Management Consulting, Public Speaking, Program Management, Management, Onboarding, Call Center, Employee Relations, Team Leadership, Business Analysis, Call Centers, Vendor Management, Customer Service, Budgets, Human Resources, Business Development, Entrepreneurship, Recruiting, Strategy, Negotiation, New Business Development, Sales, CRM, Account Management, Business Planning, Business Strategy, Employee Training, Analysis, Start-ups
Education
Kennesaw State University
Robert E Lee
University of Florida
University of North Florida
University of South Alabama
Noble Systems October 2007 - Present
Nationwide Credit, Inc. February 2001 - October 2007
Melita International 1999 - 2001
American General Finance February 1994 - January 1999
Skills
Call Center, Vendor Management, Telecommunications, VoIP, Outsourcing, Process Improvement, IT Management, IVR, Team Leadership, Telephony, SaaS, Cloud Computing, Unified Communications, Contact Centers, CRM, Disaster Recovery, Professional Services, Networking, Integration, Call Centers, Leadership, Customer Experience, Data Center, Solution Selling, Service Delivery, Enterprise Software
Education
Kennesaw State University 1998 — 1998
Web Deveolpment
Ivy Tech Community College 1992 — 1996
Computer Science, Bussiness, Economics, Technology, Accounting
University of Southern Indiana 1992 — 1996
North High School 1988 — 1990
High School, Accounting and Computer Science
HCA Healthcare / Parallon Business Performance Group September 2013 - Present
Hollis Cobb Associates October 2011 - July 2013
HSI Financial Services, LLC / Phoenix Healthcare Management Services March 2001 - August 2011
Nationwide Credit, Inc. July 1996 - March 2001
Sumner County Schools August 1994 - July 1996
Greenwood County School August 1990 - July 1993
Skills
Revenue Cycle Management, Revenue Cycle, Strategic Planning, Medical Billing, Practice Management, Physicians, Process Improvement, Managed Care, Medicaid, Healthcare Information..., HIPAA, Healthcare, Healthcare Management, EHR, Healthcare Industry, Healthcare Consulting, Medicare, Hospitals
Education
Lander University 1986 — 1990
BME, Vocal Music and Education
East Coast Bible College 1985 — 1986
John Barbieri State Farm Insurance April 2011 - Present
Southern Tier Young Professionals June 2014 - Present
Travelers April 2009 - April 2011
AIG February 2006 - April 2009
Nationwide Credit, Inc. August 2001 - February 2006
Skills
Insurance, Property & Casualty..., Commercial Insurance, Disability Insurance, Sales, Umbrella Insurance, Term Life Insurance, Customer Service, Training, Life Insurance, Microsoft Office, Leadership, Casualty, Claim, Health Insurance, Licensed Property &..., Underwriting, Computer Proficiency, Phone Skills, Licensed Life & Health..., Social Media Marketing, Social Media, Customer Retention, General Insurance, Permanent Life Insurance, New Business Development, Whole Life, Homeowners, Commercial Lines, Liability, Accident, Long-term Care, Universal Life, Property Damage, Renters, Inland Marine, Marine Insurance, Social Networking, Long Term Care Insurance, Coaching, Twitter, Facebook, Customer Satisfaction, Call Centers, Social Media Integration, Social Media Advertising, Social Media Strategist
Education
Broome Community College 1997 — 1999
Associate of Science (A.S.), Business Adimistration
JCCA - Jewish Child Care Association October 2012 - August 2014
Freshfields Bruckhaus Deringer LLP (Update Legal) September 2012 - October 2012
Willkie Farr & Gallagher LLP (Thru Global Employment Solutions) December 2011 - January 2012
Baker & Hostetler LLP April 2010 - July 2010
Weil Gotshal and Manges January 2006 - April 2010
Update Legal at Weil Gotshal and Manges January 2006 - May 2006
Update Legal at Debevoise and Plimpton LLP August 2005 - December 2005
Urban Ballet Theater January 2005 - July 2005
Nationwide Credit, Inc. November 2000 - May 2004
Skills
Westlaw, Courts, Human Resources, Immigration Law, Trials, Bankruptcy, Lexis, Administrative..., Legal Research, Microsoft Excel, Editing, Corporate Governance, Corporate Law, Hearings, Microsoft Word, Document Review
Education
Keller Graduate School of Management of DeVry University 2011 — 2015
Master's Degree, Masters in Business Administration with concentration in Human Resources Management, 3.6
State University of New York at Binghamton 2000 — 2005
Bachelor of Arts, Philosophy Politics and Law
Blue Data International, Inc. 2005 — 2005
Paralegal Certificate, Paralegal Certificate
Pathfire - A DG FastChannel Company October 2006 - April 2009
Arby's Restaurant Group February 2006 - October 2006
Nationwide Credit, Inc. March 1997 - June 2005
VeriFone, Inc. March 1995 - March 1997
Intergraph March 1993 - March 1995
Skills
Executive Management, Management, Budgets, Forecasting, Finance, Financial Analysis, Strategic Planning, Business Process..., Analysis, Outsourcing, Leadership, Process Improvement, Start-ups, Strategic Partnerships, Cross-functional Team..., Project Planning, Sales Operations, Strategy, Business Development, Financial Modeling
Education
Duke University - The Fuqua School of Business 1983 — 1985
MBA
Boston College 1981 — 1981
BA
St. Sebastian's 1971 — 1977
Nationwide Credit, Inc. May 2013 - Present
Capital One May 2011 - May 2013
Capital One September 2009 - May 2011
Capital One June 2003 - September 2009
Capital One January 2002 - May 2003
Deloitte Consulting 2000 - 2001
Standard Chartered Bank 1997 - 2000
Skills
Portfolio Management, Credit, Valuation, Loans, Risk, Financial Risk, Business Strategy, Analytics, Management, Banking, Business Planning, Credit Risk, Financial Services, Loss Mitigation, Process Improvement, Mortgage Lending, Program Management, Risk Management, Retail Banking, Vendor Management, Strategy, Financial Modeling, Due Diligence, Business Process, Team Management, Credit Cards, Leadership, Product Management
Education
Indian Institute of Management, Lucknow 1995 — 1997
MBA, General Management
Georgia Institute of Technology 1991 — 1995
MS, Aerospace Engr
Osmania University 1987 — 1991
BS, Mechanical Engg
Kendriya Vidyalaya 1975 — 1987
High School, High School
Ernst & Young LLP August 2003 - June 2006
Horn Murdock Cole November 2001 - April 2003
Nationwide Credit, Inc. June 1998 - December 2000
GTE Wireless January 1994 - May 1998
Education
Georgia State University - J. Mack Robinson College of Business 1996 — 1997
M.S., Computer Information Systems
Santa Monica College 1986 — 1992
A. A., Computer Information Systems
Pepperdine University, The George L. Graziadio School of Business and Management 1988 — 1990
M.B.A., Business and Management
University of California, Los Angeles 1966 — 1972
B.A., Linguistics
Snippet Publishing April 2011 - Present
Hedwig Village Police Department April 2010 - January 2011
AIG August 2003 - February 2009
Beirne, Maynard & Parsons, LLP October 2001 - July 2002
US ARMY February 1999 - August 2001
Woodfill & Pressler LLP October 1996 - January 1999
Nationwide Credit, Inc. July 1994 - September 1996
SALLIE MAE July 1991 - July 1994
Skills
Litigation, Start-ups, Management, Blogging, Licensing, Strategic Planning, Insurance, Employee Benefits, Microsoft Excel, Retirement, Account Management, Customer Service, Finance, Legal Writing
Education
Houston Community College 2009 — 2010
Law Enforcement Certificate, Law Enforcement
Houston Baptist University 2004 — 2006
MBA
Florida State University 1988 — 1993
B.S., Political Science
InterContinental Hotels Group March 2004 - Present
IHG August 2010 - February 2014
IHG 2004 - 2009
Top Job Staffing 2004 - 2007
AC Nielsen 2000 - 2004
Nationwide Credit, Inc. 1992 - 2001
Skills
Resorts, Marketing Strategy, E-commerce, Customer Service, Event Management, Sales, Strategic Planning, Hospitality, Revenue Analysis, Business Analysis, Hotels, Event Planning, Hospitality Management, Team Leadership, Hotel Management, Project Management, Analytics, Team Building, Yield Management, Sales Management, Hospitality Industry, Tourism, Budgets, Management, Food & Beverage, Front Office, Leadership, Forecasting, Customer Satisfaction, Pre-opening, Account Management, Operations Management, Trade Shows, Hotel Booking, Leisure, Training, Property Management..., Lodging, Meeting Planning, Online Travel, Opening Hotels, Guest Service Management, Rooms Division, Opera, Travel Management, Business Travel, Micros, Concierge Services, Delphi, Reservation
Education
Georgia State University
AMO Recoveries Vice President - Business DevelopmentAsset Management Outsourcing, Inc.2008 - Present
OSI Collection Services March 2002 - May 2007
Nationwide Credit, Inc. 1984 - 1996
ACB Business Services 1984 - 1996
American Creditors Bureau, Inc. 1984 - 1995
Education
Baldwin Wallace University
Columbian Financial Group September 2014 - Present
Binghamton University August 2012 - Present
Stafkings August 2013 - September 2014
Nationwide Credit, Inc. May 2010 - January 2013
Houghton College August 2006 - May 2008
Houghton College August 2005 - May 2008
Houghton College December 2004 - May 2008
Skills
Matlab, Microsoft Office, Customer Service, Excel, Word, Problem Solving, Pro Tools, HTML, LaTeX, Troubleshooting, Microsoft Word, Microsoft Excel
Education
Houghton College 2004 — 2008
BA, Mathematics
Genesee Valley Boces 2002 — 2004
Electronics and computer technology
Keshequa High School 2000 — 2004
Georgia Ovarian Cancer Alliance January 2010 - Present
Asset Management Professionals April 2008 - March 2010
Allied Global Holdings August 2005 - April 2007
Nationwide Credit, Inc. June 2004 - July 2005
Nationwide Credit, Inc. September 2003 - June 2004
Turner Broadcasting September 2002 - March 2003
Nationwide Credit, Inc. September 2001 - October 2002
Nationwide Credit, Inc. September 1999 - September 2001
Experian 1995 - 1999
Skills
Budgets, Strategic Partnerships, Project Planning, Negotiation, Sales, Customer Service, Financial Services, Portfolio Management, Team Building, Process Improvement, Strategic Planning, Operations Management, Invoicing, Account Management, Call Center, Credit, Start-ups, Forecasting
Education
Alma College 1976 — 1978
Business
Swartz Creek High School 1972 — 1976
NCI, Inc. August 2012 - Present
Nationwide Credit, Inc. August 2012 - Present
Logistics Management Institute August 2010 - September 2012
Logistic Management Institute September 2010 - September 2011
Northrop Grumman Information Systems November 2004 - September 2009
Northrop Grumman November 2004 - September 2009
Northrop Grumman January 2004 - September 2009
US Navy August 1972 - September 2002
Naval Healthcare Support Office January 2000 - January 2002
US Navy 1972 - 2002
Skills
DoD, Navy, Security Clearance, Military, Emergency Management, Employee Relations, Curriculum Development, Program Management, Leadership Development, Mentoring, Supervisory Skills, Organizational..., Team Building, Staff Development, Change Management, Process Improvement, Administration, Public Speaking, Performance Management, Troubleshooting, Counseling, Team Leadership, Strategic Planning, Problem Solving, Coaching, Project Planning, Software Documentation, Command, Army, Defense, Organizational..., Management, Strategy, Instructional Design, Government, Instructor-led Training, Human Resources, Policy, Proposal Writing, Training Delivery, Employee Training, Technical Training, ADDIE, Technical Writing, Needs Analysis, Learning Management, Blended Learning, Hands-on Training, Development & delivery...
Education
Excelsior College 1990 — 1991
B.S. Liberal Arts, Sociology
Excelsior College 1990 — 1991
B.S, Liberal Arts
Wesley Spectrum Services Behavioral Specialist ConsultantFamily Behavioral Resources2004 - Present
Nationwide Credit, Inc. June 2003 - May 2004
Education
Binghamton University 1999 — 2004
MA, Cognitive Psychology
Saint Vincent College 1995 — 1999
BS, Psychology
Southeastern Data Cooperative September 2011 - Present
Southeastern Data Cooperative March 2010 - September 2011
Huron Consulting Group 2007 - 2009
Callaway Partners / Huron Consulting May 2004 - April 2008
Blue Cross Blue Shield 2003 - 2004
Aramark Uniform Services 2001 - 2003
PageNet 1997 - 1998
Nationwide Credit, Inc. 1994 - 1997
Skills
Accounting, Corporate Finance, Managerial Finance, Budgets, Internal Controls, Finance, Six Sigma, Management, Financial Reporting, Program Management, Auditing, Financial Analysis, Sarbanes-Oxley Act, Project Planning, Process Improvement, Strategic Planning, Forecasting, Software Documentation, SEC filings, Restructuring, Leadership, GAAP, Risk Management, Integration, SEC Filings, Analysis, Due Diligence, Business Analysis, Business Process..., Financial Accounting, General Ledger, Change Management, Project Management
Education
Kennesaw State University 1997 — 1999
MBA, Accounting
Kennesaw State University
BA, Business Administration / Accounting
Regional Recovery Services, Inc. January 2013 - Present
CB USA, Inc. October 2006 - December 2012
Nationwide Credit, Inc. October 1991 - April 2005
Skills
Credit, Call Center, Loans, Mortgage Lending, Portfolio Management, Management, Debt Settlement, Banking, New Business Development, Risk Management, Accounts Receivable, Credit Analysis, Credit Cards, Financial Risk, Financial Services, Analysis, Retail, Operations Management, Call Centers, Leadership, Credit Risk, Business Development, Finance, Customer Service, Executive Management, Strategic Planning, Vendor Management, Financial Analysis, Loss Mitigation, Process Improvement, Team Building, Insurance
Education
Jefferson Community College 1989 — 1990
None, Business Administration
TMS
US Army January 2010 - January 2014
Phillips & Cohen Associates, Ltd. March 2008 - November 2009
Zakheim & Associates March 2007 - March 2008
Nationwide Credit, Inc. September 2004 - March 2007
Skills
Military, Team Leadership, Security Clearance, Army, Leadership, Military Operations, Sales, Military Experience, Microsoft Excel, Customer Satisfaction, Communication, PowerPoint, COMSEC, Risk Management, Customer Service, Accounting, Security, Strategy, Program Management, Command, Microsoft Office
Education
Nova Southeastern University 2012 — 2015
Bachelor’s Degree, Psychology, 3.80
Broward College 2006 — 2011
Associate’s Degree, Psychology, 3.8
Green Tree Servicing January 2012 - Present
Nationwide Credit, Inc. December 2006 - February 2012
HealthcareOne December 2005 - December 2006
Angelic Grove 2004 - 2006
Skills
Customer Service, Coaching, Risk Management, Account Management, Team Building, Sales, Supervisory Skills, Training, Management, Vendor Management, Budgets, Operations Management, Strategic Planning, Process Improvement, Analysis
Education
California Institute of the Arts 1999 — 2003
BFA, Art
Broome-Tioga BOCES May 2008 - Present
AIG December 2005 - May 2008
Nationwide Credit, Inc. August 2001 - December 2005
Skills
Requirements Analysis, Analysis, Business Process, Requirements Gathering, Team Leadership, Management, Business Requirements, ITIL, Project Coordination, Strategic Planning, Software Documentation, PRINCE2, Access, IT Management, Financial Services, Resource Management
Education
Binghamton University 2000 — 2003
BA, Studio Art / Graphic Design
SUNY Potsdam 1999 — 2000
Art Education
Broome Community College 1997 — 1999
AS, Studio Art / Computer Graphics
USC School of Medicine, Div. of Geriatrics October 2012 - June 2013
Gwinnett County Government February 2007 - January 2012
Risk Management Alternatives July 2001 - January 2006
Nationwide Credit, Inc. February 1997 - March 2001
Office Depot Regional Office April 1995 - February 1997
Skills
Benefits Administration, Human Resources, Team Building, Project Management, Report Writing, Analytical Skills, HRIS, PeopleSoft, ADP Payroll, Process Improvement, Employee Benefits, Deferred Compensation, Vendor Management, Talent Acquisition, Employee Relations, Payroll, Performance Management, Training, Onboarding, Workforce Planning, Applicant Tracking..., SAP, Policy
Education
Jackson State University 1982 — 1987
BS, Management and Marketing
McKesson Pharmacy Systems & Automation January 2005 - Present
McKesson Information Solutions October 1997 - December 2004
Nationwide Credit, Inc. March 1997 - October 1997
Skills
Litigation, Strategy, Management, Business Development, Negotiation, Intellectual Property, Privacy Law, Corporate Law, Corporate Governance, Marketing, Licensing, Mergers & Acquisitions, Government, Commercial Litigation, Mediation
Education
Pace University School of Law 1987 — 1990
JD, Law
Babson College 1983 — 1987
B.S., Finance/Investments
Fresenius Medical Care December 1999 - Present
Fresenius Medical Care March 1999 - December 1999
Sales Staffers 1997 - 1998
Nationwide Credit, Inc. 1995 - 1997
Alliance Collections affiliated with Yankee Alliance 1990 - 1995
Skills
Benefit Administration, Benefits, Customer Relations, Employee Benefits, Benefits Administration, Management, Customer Service, Human Resources, Process Improvement, Team Building, Performance Management, Employee Relations, Onboarding, Deferred Compensation, Talent Acquisition, FMLA, Applicant Tracking..., PeopleSoft, ADP Payroll
Education
Franklin Pierce University 1999 — 2003
Bachelor of Science, Business Management/Human Resource Management
Northern Essex Community College 1976 — 1977
Liberal Arts
Lawrence High School 1972 — 1976
1-800-GOT-JUNK? May 2013 - Present
1-800-GOT-JUNK? April 2011 - May 2013
Nationwide Credit, Inc. February 2007 - July 2009
The Brick February 2006 - October 2006
West Corporation August 2005 - October 2005
Skills
Customer Satisfaction, Sales, Customer Service, Event Planning, Logistics
Education
Camosun College 2006 — 2007
AES 2006 - 2008
Security Mutual Life July 2002 - April 2006
Nationwide Credit, Inc. April 1999 - April 2002
Education
Excelsior College 2009 — 2010
Nationwide Credit, Inc. November 2014 - Present
GC Services June 2013 - September 2014
GC Services March 2008 - June 2013
GC Services December 2004 - March 2008
GC Services November 2002 - December 2004
GC Services March 2000 - November 2002
GC Services July 1997 - March 2000
Skills
Workforce Management, Call Center, Billing, Debt Collection, Operations Management, Customer Service, Quality Assurance, Performance Management, Outsourcing, Customer Satisfaction, Skip Tracing, Hiring, Coaching, Call Centers, Recruiting, Vendor Management, Project Management, Telecommunications, Human Resources, Credit, Training, Invoicing, Process Improvement, Customer Retention, Leadership
Education
Baker University 1985 — 1989
Bachelor of Arts (BA), History
Department of Economic Security/Division of Developmental Disabilities February 2011 - Present
Nationwide Credit, Inc. 2007 - 2010
United States Navy November 1998 - October 2007
Skills
Team Leadership, Operations Management, Defense, Navy, Security Clearance, Process Improvement, Military, Legal Assistance, Team Building
Education
Grand Canyon University 2011 — 2014
Master's Degree, Licensed Professional Counselor
University of Phoenix 2004 — 2007
Master of Management Degree, Business, Management, Marketing, and Related Support Services
Philadelphia Institute 2004 — 2005
A.A., Litigation Management/Paralegal
Clarion University of Pennsylvania 1983 — 1987
Bachelor of Science, Psychology
BILL COLLECTOR May 2010 - Present
MILIKEN & MICHAELS April 1996 - May 1999
Nationwide Credit, Inc. February 1992 - April 1996
Skills
social engineering, Customer Service, Social Engineering, Credit, Call Centers, Banking, Financial Services, Credit Cards
Education
Cabrillo College 1979 — 1981
ADMIN OF JUSTICE
Drake
Portfolio Recovery Associates, Inc. December 2011 - Present
Portfolio Recovery Associates, Inc. September 2010 - December 2011
Maximum Security July 2007 - March 2010
Nationwide Credit, Inc. March 2003 - October 2004
Skills
Accounting, Security, Training, Analysis, Process Improvement, Research, Risk Management, Software Documentation, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Problem Solving, Data Entry
Education
Broome Community College 2008 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Self Employed November 2012 - Present
Navy Federal Credit Union January 2013 - Present
Pro Lettering, LLC May 2007 - November 2012
Nationwide Credit, Inc. June 2006 - February 2007
Skills
Music Production, Music Technology, Voice Over, Graphic Design, Training & Development, Customer Service, Research, Microsoft Office
Education
Broome Community College 2005 — 2006
Audio Engineering, 3.4 GPA
Sedgwick March 2013 - Present
Enterprise Rent-A-Car November 2011 - March 2013
Enterprise Rent-A-Car August 2010 - November 2011
Nationwide Credit, Inc. June 2008 - August 2010
Skills
Customer Service, Sales, Customer Satisfaction, Microsoft Office, Microsoft Excel, Account Management, Microsoft Word, PowerPoint, Team Building, Outlook, Marketing, Customer Retention, Cold Calling, Leadership, Time Management, Team Leadership, Strategic Planning, Negotiation, Inventory Management, Salesforce.com, Insurance, Claim, Workers Compensation
Education
Binghamton University 2005 — 2010
Bachelor of Arts, Biology
Homeq Loan February 2009 - October 2010
Nationwide Credit, Inc. September 2008 - February 2009
Nationwide Credit Inc September 2008 - February 2009
Chase Home Finance February 2007 - March 2008
Chase Home Finance February 2007 - March 2008
Arch Home Loans December 2004 - January 2007
Homefunds Direct February 2003 - December 2004
Household International December 1996 - October 2002
Household International December 1996 - October 2002
Education
Heald College 2009 — 2011
Medical Office Admin
Nationwide Credit, Inc. June 2011 - June 2013
Gatestone & Co. ( Formerly Collectcorp) November 2002 - April 2011
Education
Arizona State University
Bachelor of Arts (BA), Political Science and Government
Convergent Outsourcing Inc. February 2015 - Present
Convergent July 2013 - Present
Focus Receivables Management August 2008 - July 2013
Nationwide Credit, Inc. 2006 - 2008
Nationwide Credit, Inc. 2001 - 2006
Skills
Credit Cards, Training & Development, Results Oriented, Credit Analysis, Strategic Planning, Workforce Management, Management, Executive Management, Financial Services, Finance, Credit Risk, Portfolio Management, Budgets, Skip Tracing, Financial Analysis, Banking, Collections, Outsourcing, Goal Oriented, Call Centers, Training, Customer Retention, Mortgage Lending, Cash Management, Leadership, Loss Mitigation, Vendor Management
Education
Florida Atlantic University 2001 — 2004
Business Administration, Management and Operations
Bleier & Cox, APC September 2012 - Present
Gurstel Chargo PA October 2007 - December 2011
Law Offices of Bleier & Cox April 2003 - February 2007
Risk Management Alternatives, Inc. June 2000 - April 2003
Law Offices of Bleier & Cox September 1998 - August 1999
Nationwide Credit, Inc. March 1996 - August 1998
Messerli & Kramer June 1977 - October 1995
Skills
Software Documentation, Customer Service, Microsoft Excel, SharePoint, Legal Writing, Legal Research, Troubleshooting, Mediation, Research, Microsoft Word, Leadership, Analysis, Management, Legal Assistance, Litigation, Public Speaking
Education
Century College
Technical degree, Legal Office
Rio Salado College
CITY ON A HILL United Methodist Church June 2014 - Present
City On A Hill United Methodist Church December 2010 - Present
Nationwide Credit, Inc. February 1997 - May 2001
Skills
Microsoft Office, Microsoft Excel, Public Speaking, Community Outreach, Customer Service, Volunteer Management, Event Planning
Education
Liberty University 2013 — 2016
Master of Arts (M.A.): Professional Counseling, Professional Counseling
Liberty University 2010 — 2014
Psychology, Christian Counseling, 4.0
Nationwide Credit, Inc. August 2012 - Present
AZGiveCamp 2009 - Present
Marix Servicing, LLC January 2009 - June 2012
Cox Communications March 2006 - January 2009
The Arizona Republic June 2005 - March 2006
Pueblo Grande Museum Auxiliary 2001 - 2005
MCI Corporation 1993 - 1995
Skills
Writing, Word, Customer Service, PowerPoint, Microsoft Office, Training, Adult Education, Editing, Copywriting, Copy Editing, Camtasia, Airlines, credit bureau reporting, Social Media, Volunteer Management, Content Managed Websites, Marketing Communications, Notary Public, Non-profits, Project Management, Process Management, Ap Style, AP style writing, Business Journalism, Broadcast Journalism, Web Content, Coaching, Microsoft Word, Event Planning, Nonprofits, Software Documentation, Team Building, Employee Training, Vendor Management
Education
Arizona State University 1987 — 1991
BA, Broadcast Operations
Broome-Tioga BOCES January 2014 - Present
Nationwide Credit, Inc. July 2013 - July 2013
Time Warner Cable June 2005 - December 2011
Warner Cable January 2006 - January 2011
Warner Cable January 2005 - January 2006
Nationwide Credit, Inc. April 2002 - June 2005
NationWide Credit, Inc January 2003 - January 2005
NationWide Credit, Inc January 2002 - January 2003
Ames Department Store May 2000 - July 2000
Skills
type 50 to 60 wpm, Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Call Center, Outlook, Training, Employee Relations, Sales, Accounting
Education
University of Phoenix Online 2013 — 2015
Bachelor’s Degree, Psychology, 4.0
Binghamton University 2012 — 2013
Bachelor’s Degree, Psychology, 3.0
AIU Online University 2004 — 2005
Associate’s Degree, Business, 3.87
Chenango Valley High School 1996 — 2000
High School, NYS Regents, 3.0
Nationwide Credit, Inc. July 2013 - Present
GMAC Mortgage December 2009 - June 2013
GMAC Mortgage May 2009 - September 2009
Joanna Pulcini Literary Management May 2007 - September 2007
Skills
Loans, Credit Risk, Financial Analysis, Portfolio Management, Finance, Assets Recovery, Call Center, Financial Services, Customer Service, Financial Modeling, Microsoft Excel, Strategic Financial...
Education
Bryn Mawr College
Bachelor of Arts (B.A.)
Central High School
Saint Joseph's University
The Conrad Agency March 2012 - Present
Town of Vestal, NY April 2007 - April 2012
Northwestern Mutual 2011 - 2012
Nationwide Credit, Inc. November 1999 - April 2007
Skills
Team Building, Coaching, Strategic Planning, Team Leadership, New Business Development, Sales, Management, Employee Benefits, Health Insurance, Insurance, Account Management, Disability Insurance, Accident, Sales Management, Term Life Insurance, Customer Satisfaction, Budgets, Long-term Care, Negotiation, Human Resources, Sales Operations, Life Insurance, Recruiting, Fixed Annuities, Whole Life, Finance, Brokers, Long Term Care Insurance, Small Business
Education
Wilkes University 1992 — 1994
Windsor 1988 — 1992
Broome Community College
LA/AS
Collections February 2007 - Present
Collections March 2009 - February 2011
Nationwide Credit, Inc. March 2002 - February 2007
Skills
Collections, Customer Service, Call Centers, Management, Finance, Leadership, Training, Access
Education
Volunteer State Community College 2000 — 2002
Kennesaw State University 1996 — 1997
Nationwide Credit, Inc. January 2000 - Present
International Paper August 1984 - December 1998
Skills
Operations Management, People Skills, Collections, Data Analysis, Troubleshooting, Schedules, Workforce Management, Risk Management, Microsoft Office, Call Centers, Customer Satisfaction, Management, Team Building, Process Improvement, Training, Team Leadership
Education
Ridley-Lowell School of Business 1999 — 2000
Pro Lettering May 2008 - Present
Trans World Entertainment September 2008 - May 2009
Nationwide Credit, Inc. June 2006 - February 2007
Skills
Microsoft Office, Image Editing, Music Industry, Computer Technology, Customer Service, Data Entry, Machine Embroidery, French, History
Education
Broome Community College 2005 — 2006
No Degree, Music, Business, Chemistry
Office of the Comptroller of the Currency June 2006 - Present
St. John's University August 2004 - June 2006
Nationwide Credit, Inc. July 2002 - June 2004
Skills
Banking, Credit Risk, Capital Markets, Risk Management, Compliance, Credit, Financial Risk, Credit Analysis, Loans, Financial Statement..., Finance, Interest Rate Risk..., Investments, Liquidity Risk, ALM, Financial Reporting, Enterprise Risk...
Education
Saint John's University 2004 — 2006
Master of Business Administration (M.B.A.), Finance
Binghamton University 2000 — 2003
Bachelor of Science (B.S.), Financial Economics
Greenville Central
Regents Honors Diploma
BendixKing June 2015 - Present
BendixKing August 2013 - Present
ENSCO, Inc. 2010 - August 2013
Nationwide Credit, Inc. September 2009 - September 2010
Skills
Software Development, C, C++, DO-178B, Software Verification, Embedded Software, Linux, Perl, LDRA, Eclipse, Java, SDLC, HTML, Embedded Systems, OOP, MySQL, Unix, Tortoise SVN, Software Design, ClearCase, SEAL Standard, Software Testing, Testing, Software Engineering
Education
Binghamton University 2005 — 2011
Bachelor of Science (B.S.), Computer Science
SUNY Institute of Technology 2003 — 2005
MESH 1999 — 2003
High School
Harrison Dining Hall September 2012 - Present
Jeremiah’s Tavern June 2012 - October 2012
Nationwide Credit, Inc. August 2011 - December 2011
Texas Roadhouse June 2008 - August 2011
Texas Roadhouse June 2008 - August 2011
Tully’s July 2006 - June 2008
Skills
Kitchen, Food Preparation, Customer Service, Communication, Team Leadership, Experienced Trainer, Time Management, Fast-paced
Education
SUNY Brockport 2011 — 2013
Bachelor of Science (BS), Health/Health Care Administration/Management, 3.57
Broome Community College 2009 — 2011
Associate of Science (AS), Business Administration and Management, General
Twin Tier Imaging Systems May 2006 - Present
MeadWestvaco August 2004 - January 2005
Nationwide Credit, Inc. August 2001 - May 2004
MicroTrend Computer Corp May 1995 - July 2001
QVF Process Systems May 1994 - December 1994
Steuben (Corning Inc.) March 1992 - March 1994
Skills
Printers, Troubleshooting, Photocopier, Computer Hardware, Hardware, Software Installation, Technical Support, Windows XP, Operating Systems, Networking, TCP/IP, Documentation, Windows, Software
Education
Corning Community College 1991 — 1992
Associate of Science (AS), Computer Science
Corning Community College 1989 — 1990
Associate of Arts and Sciences (AAS), Computing Graphics Technology (CAD/CAM)
Corning Community College 1981 — 1984
Associate of Arts and Sciences (AAS), Data Processing
City of Binghamton Fire Department May 2014 - Present
United Health Services May 2013 - Present
NY Air National Guard February 2008 - Present
Nationwide Credit, Inc. May 2013 - December 2013
Allied Barton Security Services May 2012 - March 2013
Skills
Firefighting, Computer Proficiency, EMT, Technical Rescue, Telecommunication..., Information Security, Hazmat Tech, Technical Support, Professional, NIMS, Fire Management, Security, Emergency Services, Rescue, CBRN, Military, Emergency Medical
Education
Broome Community College 2015 — 2016
Emergency Medical Technology/Technician (EMT Paramedic)
Onondaga Community College 2009 — 2010
Associate in Applied Science (A.A.S.), Fire Protection Technology
Broome Community College 2010 — 2010
Emergency Medical Technician - Basic
Louis F. Garland Fire Academy 2008 — 2008
Firefighter I & II, Fire Protection
Chenango Valley Senior High School 2004 — 2008
US Navy June 2009 - April 2014
Nationwide Credit, Inc. 2007 - 2008
Education
Ventura College 2014 — 2016
Associate of Science (A.S.), Automotive Engineering Technology/Technician
Elmira Business Institute 2008 — 2009
General Business Certificate, Accounting
Summit Surgical Specialist 2008 - 2013
United States Postal Service 2006 - 2008
Belk 2005 - 2006
Nationwide Credit, Inc. 2005 - 2006
New York State Unified Court System 2000 - 2004
Education
City University of New York-John Jay College of Criminal Justice
B.S. Criminal Justice
Family Daycare June 2014 - Present
Advance Auto Parts July 2004 - Present
YMCA September 2012 - June 2014
RGIS April 2004 - July 2004
Nationwide Credit, Inc. January 2004 - July 2004
Skills
Childcare, Experience Working with..., Social Services, Cpr Certified, Youth Mentoring, First Aid, Cashiering, Social Skills, Data Entry, Compassion, Phone Etiquette, Youth Development, Child Development, Staff Supervision, People Skills, Cash Register, People-oriented
Education
Kaplan University 2010 — 2012
Bachelor of Science (BS), Human Services: Child and Family Welfare
Chenango Forks Central Schools 1990 — 2002
Local Diploma, Liberal Arts and Sciences, General Studies and Humanities
Excelsior College January 2014 - December 2014
Plexicomm Internet Solutions August 2014 - November 2014
Nationwide Credit, Inc. December 2012 - July 2013
Broome County Department of Social Services Accounting Department March 2009 - February 2010
Google September 2008 - November 2008
AMC Theatres June 2003 - August 2007
Skills
Information Technology, Information Security, Personnel Management, Information Assurance, Operational Risk..., Facilities Management, Accounts Payable, MySQL, Networking, Network Security, Network Administration, Operating Systems
Education
Excelsior College 2014 — 2014
Bachelor's Degree, Information Technology (with focus on Information Security), 4.0 GPA at Excelsior College
Broome Community College 2012 — 2013
Associate's Degree, Computer Science - Individual Studies, 3.86 GPA
Broome Community College 2010 — 2012
Associate of Applied Science, Computer Security and Forensics, 3.90 GPA
Money Management International 2011 - 2014
Nationwide Credit, Inc. 2009 - 2010
Skills
Case Managment, Collections, Skip Tracing, FDCPA, National Foundation for..., Accurint, Independence, Siebel, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Outlook, Customer Service, Advocacy, Loan Processor, Mitigation Strategies
Education
Gateway Community College 1997 — 1998
General Studies
Kohl's Department Stores August 2014 - Present
Nationwide Credit, Inc. July 2011 - August 2013
Education
Broome Community College 2005 — 2008
Liberal Arts and Sciences/Studio Art
State University of New York College at Oneonta 2003 — 2005
Fashion/Apparel Design
vestal high school 1999 — 2003
Diploma
Nationwide Credit, Inc. August 2014 - Present
Xerox April 2012 - May 2014
Nationwide Credit, Inc. October 2009 - November 2010
US Army July 2007 - April 2009
Skills
Customer Service, Team Building/Leadership, Client/Vendor Relations, Data Entry/Accuracy, Relationship Building, Billing & Collections, Virtual Administrative..., Administrative Support, Record/File Maintenance, Upselling Techniques, General Accounting, Staff Training/Coaching, Team Collaboration, Inbound Calls, Outbound Calls, Product Knowledge, Complex Problem Solving
Education
Kaplan University 2013 — 2017
Bachelor of Science in Accounting, Emphasis in Forensic Accounting, 3.6
Binghamton High school
Rod Sterling School of Arts
Visual Arts