Portfolio Recovery Associates
Industry: Debt collection company
DescriptionPRA Group, Inc. or PRA, is a publicly traded debt buyer based in Norfolk, Virginia. PRA was listed in the Federal Trade Commission's " Report on the Debt Buying Industry as one of the largest debt buyers in the US. PRA was among the top five debt buyers in the FTC Report. Headquarters: Virginia CEO: Steven D Fredrickson (1996–) Number of employees: 5,700 (globally) Subsidiaries: Portfolio Recovery Associates, LLC, AK Nordic AB,
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Portfolio Recovery Associates Employees
Portfolio Recovery Associates August 2014 - Present
Pearle Vision November 2013 - February 2014
Smashburger February 2011 - November 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Social Media, Public Speaking, English, Windows, Time Management
Education
The College of New Jersey 2009 — 2014
Bachelor of Arts (B.A.), Psychology
Tarrant County College 2012 — 2012
Caliber Home Loans September 2015 - Present
Personnel Resource Consultants April 2015 - September 2015
Portfolio Recovery Associates, Inc. December 2013 - October 2014
Kitchen Fair International May 2013 - December 2013
Capital One Bank June 2011 - January 2013
Portfolio Recovery Associates July 2009 - March 2011
Consolidated Resorts June 2008 - June 2009
Westgate Resorts 2007 - 2007
West Asset Management 2007 - 2007
Academy Collection Services 2004 - 2007
Skills
Customer Service, Process Improvement, Call Center, Recruiting, Employee Training, Vendor Management, Management, Call Centers, Coaching, Talent Management, Training, Outsourcing, Performance Management, Team Building, Leadership, Onboarding, Talent Acquisition, Human Resources, Employee Engagement, Team Leadership, New Hire Orientations, Applicant Tracking..., Employee Relations
Education
University of Nevada-Reno
Portfolio Recovery Associates February 2015 - Present
The Cottage on Dixie June 2014 - January 2015
Skills
Microsoft Office, PowerPoint, Microsoft Word, Social Media, Microsoft Excel, Teamwork, Event Planning, Leadership, Facebook, Photoshop, Editing, Marketing, Critical Thinking, Matlab, Team Leadership, Social Networking, Event Management, Photography, Teaching, Sales, Advertising, Management, Strategic Planning, Project Management, Time Management, Windows, Research, Fundraising
Education
Governors State University 2013 — 2015
Bachelor of Science (B.S.), Business Administration and Management, General
Marian Catholic H.S. 2006 — 2010
Portfolio Recovery Associates March 2009 - Present
Sterling Home Retention January 2009 - March 2009
WaMu 2006 - 2009
Citicards 2003 - 2005
Skills
MS Project, Vendor Management, SQL, SharePoint, Windows, System Administration, Training, Leadership, Avaya, Avaya Communication..., Avaya AES, CMS, Custom CMS Development, NICE Call Recording, Microsoft SQL Server, Oracle, Oracle SQL Developer, Outlook
Education
Florida Community College at Jacksonville
University of North Florida - College of Business Administration
Pro Tempts Legal Temporary Agency April 2012 - Present
New York Life Insurance Company 2012 - Present
Temena G. Wilson, ESQ. November 2010 - April 2012
Portfolio Recovery Associates May 2007 - November 2010
GE July 2004 - May 2007
Primerica January 2001 - July 2004
Verizon Communications November 1996 - January 2001
Bank of America November 1993 - November 1996
Education
Old Dominion University 2006 — 2012
Bachelors of Science, Sociology and Criminal Justice; Sociology; Criminal Justice
AmSher Collection Agency May 2013 - Present
Portfolio Recovery Associates July 2006 - February 2013
Portfolio Recovery Associates, Inc. May 2005 - July 2006
Skills
Call Centers, Customer Service, Leadership, Process Improvement, Operations Management, Risk Management, Team Building, Financial Analysis, Analysis, Finance, Business Analysis
Education
Norfolk State University 1991 — 1993
pursing Bachelor Degree, Business Administration, Management and Operations
PRA Group (Nasdaq: PRAA) February 2015 - Present
Portfolio Recovery Associates July 2014 - February 2015
St. Jude Children's Research Hospital February 2014 - June 2014
TEKsystems February 2013 - January 2014
Williams-Sonoma, Inc. October 2011 - December 2013
Kidsland Child Care Center December 2009 - October 2011
Black & Decker February 2002 - November 2009
Kirkland's, Inc. May 2000 - January 2002
Skills
Citrix Meta frame XP..., Implementing and..., MS Exchange, Managing and..., Technical Support, Laptops, PKMS, Laser Printers, Thermal Printers, Active Directory, RF devices, Microsoft Office
Education
Jackson Community College 2011 — 2013
Associates of Applied Science, Computer Technology/Computer Systems Technology
Apria Healthcare May 2010 - Present
Apria Healthcare May 2010 - Present
E Auto Sales December 2008 - May 2012
United States Postal Service May 2008 - May 2010
Colonial Supplemental Insurance/ United American Insurance Company September 2006 - January 2009
Portfolio Recovery Associates July 2007 - May 2008
UT Family Practice January 2001 - November 2005
Southwest January 1999 - January 2001
Skills
Data Entry, Time Management, Customer Service, Software Documentation, Process Improvement, Interviews, Training, HIPAA, ICD-9, Medical Billing, Medical Coding, Healthcare, Quality Assurance, Quality Control, Medical Terminology, 10 Key, Auditing, Lotus Notes, Management, Employee Training, Human Resources, A/R collections, Telephone Skills, Coaching, Accounts Receivable, Call Centers, Quality Management, Staff Supervision, Account Management, Accounts Payable &...
Education
Union University 2009 — 2010
Bachelor, Organizational Leadership
Jackson State Community College 2004 — 2006
Associate of Science (AS), Accounting
Bethel University, College of Professional Studies
Bethel University, College of Professional Studies
ECPI University January 2015 - Present
Wellpoint Anthem November 2012 - October 2014
Priority Wire & Cable January 2012 - November 2012
Centura College July 2011 - January 2012
Portfolio Recovery Associates August 2010 - July 2011
CMA-CGM (America) LLC May 2008 - May 2010
AvalonBay Communities September 2007 - May 2008
HSBC October 2005 - September 2007
Skills
Finance, Invoicing, Accounting, Analysis, Account Reconciliation, Customer Service, Training, Microsoft Office, Management, Financial Reporting, Variance Analysis, Time Management, Internal Controls, Internal Audit, Accounts Payable, PowerPoint, Microsoft Excel
Education
Regent University 2014 — 2016
Master of Arts (M.A.), Organizational Leadership
Tidewater Community College
Certificate, Acquisition and Procurement
Hampton University 2001 — 2005
Bachelor of Science (B.S.), Finance, General
Annas March 2013 - May 2014
Hope in home care November 2012 - January 2013
Portfolio Recovery Associates May 2011 - September 2011
Weston Dairy Mart January 2008 - November 2008
Topekas October 2006 - May 2007
Skills
Servers
Education
Bethel High School
Graduate
Thomas Nelson Community College
Portfolio Recovery Associates, Inc. February 2014 - Present
Portfolio Recovery Associates (NASDAQ: PRAA) February 2010 - February 2011
Portfolio Recovery Associates February 2008 - February 2010
Xerox Corporation May 2005 - February 2008
Skills
Financial Analysis, Financial Modeling, Risk Management, Analysis, Strategic Planning, Acquisitions, Leadership, Process Improvement, Portfolio Management, Mergers & Acquisitions
Education
The College of William and Mary - The Mason School of Business 2009 — 2012
MBA, Business Administration and Management, General
William & Mary 2001 — 2004
BBA, Business Administration
Stewart and lending April 2014 - Present
Pionear Recruiting July 2013 - Present
aqua lounge April 2012 - November 2013
guardus security October 2012 - March 2013
Swanson Security Services January 2011 - August 2012
Valiant Security Protective Service April 2009 - October 2011
PORTFOLIO RECOVERY ASSOCIATES April 2008 - October 2008
Radisson Hotel June 2007 - April 2008
US Navy May 2000 - August 2006
Skills
Security, Enforcement, Training, Police, Surveillance, Criminal Justice, Microsoft Office, Security Operations, Policy, Criminal Investigations, Private Investigations, Combat, Physical Security, Military Training, Microsoft Word, Personnel Security, Firearms, Counterterrorism, Homeland Security, Interrogation, Crime Prevention, Skip Tracing, Gang Prevention, Law Enforcement..., Patrol, Mortgage Banking, PowerPoint, Small Boat Operations, Rigging, Collections, Youth Mentoring, Financial Analysis, military banking, SCRA benefits associate
Education
Bryant and Stratton College 2012 — 2014
Bachelor of Applied Science, Criminal Justice
EVEREST COLLEGE 2010 — 2012
Associate of Applied science, Criminal Justice
Fidelis Asset Management May 2012 - Present
CKS Financial August 2010 - February 2013
Cks Financial a Cdyne Corporation August 2010 - February 2013
Portfolio Recovery Associates November 2009 - July 2010
CSTO Inc January 2008 - November 2009
VITO Inc January 2008 - November 2009
portsmouth police department January 2001 - December 2008
Portsmouth Police Dept January 2001 - December 2007
Skills
Recoveries, FDCPA, FCRA, Credit, Debt Settlement, Skip Tracing, Creditors' Rights, Credit Cards, Bankruptcy, Judgment Collections, Fraud, Uniform Commercial Code, Litigation, Contract Negotiation, Portfolio Management, Legal Research, Civil Litigation, Call Center, Mediation, Enforcement Of Judgments
Education
Norfolk State University 2009 — 2010
Paralegal Services, Paralegal Services
Kee Business College 1999 — 2001
Medical, Medical/Clinical Assistant
PORTFOLIO RECOVERY ASSOCIATES August 2015 - Present
Sylvia lang tax office January 2014 - Present
SMM designs January 2013 - Present
Locbit June 2015 - August 2015
St. John of the Cross Parish June 2010 - August 2015
Bennett's bookkeeping service August 2014 - January 2015
Cuyamaca College January 2011 - May 2011
Skills
Photoshop, Editing, Illustrator, InDesign, Photography, Brochures, Microsoft Office, Event Planning, Microsoft Word, PowerPoint, Microsoft Excel, Social Media, Facebook, Advertising
Education
San Diego State University-California State University 2012 — 2015
Bachelor's degree, Art-Graphic Design
Grossmont College 2010 — 2012
Design and Applied Arts
Birmingham Police 2015 - Present
Portfolio Recovery Associates June 2013 - Present
Sterne Agee June 2012 - November 2012
Wells Fargo Home Mortgage June 2010 - June 2012
C Jack Properties LLC September 2009 - November 2009
Skills
•Microsoft Office,..., •Accounting System..., •Tax Wise Accounting..., Finance, Management, Accounting, Credit, Leadership, QuickBooks, Account Reconciliation, Sales, Customer Service, Financial Analysis
Education
Miles College 2005 — 2010
Miles College, Accounting and Business Administration
Miles College 2005 — 2010
Bachelor’s Degree, Dual Major: Accounting & Business Admin
IBM July 2015 - Present
AOC Solutions January 2014 - June 2014
AOC Solutions June 2011 - December 2013
PORTFOLIO RECOVERY ASSOCIATES June 2009 - August 2009
Skills
Data Analysis, Python, R, Tableau, SAS, SPSS, Microsoft Excel, SQL, Finance, Internal Controls, Microsoft Visio, Risk Management, Financial Analysis, Performance Reporting, Stata, Predictive Analytics
Education
The University of Texas at Austin - Red McCombs School of Business 2014 — 2015
Master of Science (M.S.), Business Analytics
University of Virginia 2007 — 2011
B.A., Economics
Hunter Warfield November 2013 - June 2015
Asset Acceptance October 2012 - October 2013
Asset Acceptance April 2011 - September 2012
Portfolio Recovery Associates August 2003 - April 2011
National Asset Management August 1998 - August 2003
Skills
Team Building, Coaching, Cold Calling, Hiring, Leadership Development, Interviews, Leadership, Outsourcing, Management, Call Centers, Strategic Planning, Process Improvement, Analysis, Sales, Sales Management, Banking, Vendor Management, Training, Onboarding, Recruiting, Outlook, Business Analysis, Accounts Receivable, Operations Management, Financial Analysis, Portfolio Management, Budgets, Financial Services, Customer Service, Business Development, Mortgage Lending, PeopleSoft, Team Leadership, Customer Satisfaction, Credit Risk, Forecasting, Time Management, Risk Management, Strategy, Human Resources, Loss Mitigation, Executive Management, Collections, Performance Management, Change Management, Negotiation, Microsoft Excel, Business Process...
Education
George Mason University 1991 — 1996
Public Administration
Brussels American 1988 — 1989
Ontario Systems August 2015 - Present
National Credit Adjusters January 2013 - July 2015
Asset Acceptance May 2011 - January 2013
Portfolio Recovery Associates July 2008 - May 2011
Revenue Discovery Systems A wholly owned subsidiary of PRA January 2007 - July 2008
Skills
Collections, Business Process..., Performance Management, Portfolio Performance..., Project Management, Strategic Planning, Negotiation, Performance Auditing, Communication, Business Relationship..., Compliance, Sales, Training, Executive Management, Finance, Credit, Time Management, Credit Cards, Analytics, Credit Analysis, Debt Settlement, Vendor Management, Management, Outsourcing, Loans, Portfolio Management, Financial Services, Loss Mitigation, Debt Management, Process Improvement, Financial Analysis, Credit Risk, Analysis, Relationship Management, Marketing, Forecasting, Auditing, Leadership, Risk Management, Financial Risk
Education
Owens Community College 1999 — 2000
Anthony Wayne High School 1994 — 1998
Marketing
Portfolio Recovery Associates November 2012 - Present
trg tech 2011 - October 2012
NCO Customer Management, Inc. October 2010 - February 2011
Skills
Microsoft Office,..., Call Centers, Customer Service, Outlook, Management, Troubleshooting, Leadership, Time Management, Applicant Tracking..., Microsoft Word, Program Management, Talent Acquisition
Education
Strayer University 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration/ Healthcare
Thomas Nelson Community College 2004 — 2009
Associate's degree, Social Sciences
Woodside High School 1999 — 2003
Diploma, High School/Secondary Diplomas and Certificates, 12
Horizon BCBSNJ September 2010 - August 2013
Portfolio Recovery Associates October 2006 - August 2008
Touched with Care February 2005 - June 2007
Bank of America January 2005 - April 2006
JC Penney July 2005 - December 2005
Farm Fresh December 2003 - April 2004
Skills
Customer Satisfaction, Health Insurance, Managing Accounts, Networking, Orginization, Quality Assurance
Education
Norfolk State University
Bachelor of Science (B.S.), Multi/Interdisciplinary Studies
Wards Corner Beauty Academy-Norfolk 2003 — 2004
Certificate of Completion, Cosmetology/Cosmetologist, General
L-3 Flight International March 2011 - Present
Landmark Property Management June 2011 - November 2011
Portfolio Recovery Associates April 2007 - November 2009
Labor Finders of Virginia June 2004 - February 2007
Skills
Customer Service, Leasing, Collections Manager, Customer Service..., Asst & Branch..., Administrative Work, Coaching & Development, Training, Customer Complaint..., Staff Motivation, Team Builder
Education
Hampton University 1993 — 2000
Bachelor of Arts (BA), Sociology
Piedmont Hills High 1989 — 1993
High School, Advanced Honors Diploma
PORTFOLIO RECOVERY ASSOCIATES April 2015 - Present
TheLittleClinic August 2012 - Present
Parallon June 2014 - April 2015
Lightway Cleaning Services May 2012 - January 2014
Walmart April 2010 - August 2012
Signature Nephrology Group March 2012 - March 2012
Popeye's Louisiana Kitchen January 2009 - January 2010
Skills
Vital Signs, Phlebotomy, injections, Cpr Certified, Customer Service, Cashiering, HIPAA, OSHA, Autoclave, Centrifugation, Medical Billing, Medical Education, Microsoft Word, Phone Etiquette
Education
Kaplan Career Institute 2011 — 2012
Diploma, Medical/Clinical Assistant
Kaplan Career Institute-Nashville 2011 — 2012
Medical/Clinical Assistant
Medical Assistant 2011 — 2012
ServiceLink LoanCare Servicing August 2012 - Present
Sprint Nextel January 2010 - December 2011
Coleman & Associates June 2007 - October 2009
Super K-Mart Store January 2007 - May 2009
Lillian Vernon September 2003 - December 2007
Portfolio Recovery Associates October 2005 - December 2006
NCO Financial Systems, Inc. March 2004 - October 2005
Housing Works, Inc. December 2000 - October 2002
Covenant House New York December 1996 - December 2000
Skills
Customer Service, Microsoft Office, Excel, Call Center, Word, Billing, Windows, Data Entry, Typing, Teamwork, Administration, Cold Calling, Non-profits
Education
Stratford Career Institute 2008 — 2010
Diploma, Medical Billing/Medical Office Assistant
CUNY Bronx Community College 1971 — 1973
Liberal Arts and Sciences/Liberal Studies
Charles Evans Hughes High School 1968 — 1971
Diploma, General Studies
Capital One, formerly ING DIRECT September 2011 - Present
YWCA Delaware June 2014 - Present
GoPicnic June 2010 - August 2010
Portfolio Recovery Associates May 2008 - July 2009
Peace Corps February 2006 - March 2008
Goodell, DeVries, Leech & Dann, LLP 2003 - 2005
Skills
Leadership, Marketing Strategy, Management, Negotiation, Business Strategy, Strategic Planning, Spanish
Education
Northwestern University - Kellogg School of Management 2009 — 2011
MBA, Finance, Marketing
University of Maryland Baltimore 2000 — 2003
Juris Doctor, Law
Tennessee State University 1996 — 1999
Bachelor of Science, Agricultural Business
Fannie Mae September 2014 - Present
Portfolio Recovery Associates, Inc. November 2012 - Present
Portfolio Recovery Associates September 2009 - November 2012
Systems & Services Technologies June 2001 - September 2009
Skills
Database Design, SDLC, Agile Methodologies, Microsoft SQL Server, Visio, SQL, Oracle, Requirements Analysis, Databases, Business Analysis, Software Documentation, Call Center, T-SQL, Informatica, Business Process Design, Data Conversion, Data Quality, Technical Data Analysis, PL/SQL, Exadata, Batch Programming, Data Integration, Leading Development..., Development Management, ETL, SharePoint
Education
Missouri Western State University 1997 — 2001
Bradley-Morris, Inc. October 2010 - Present
Portfolio Recovery Associates June 2009 - August 2010
B&D Marine and Industrial Boilers March 2007 - March 2009
OLSTEN STAFFING AGENCY August 2005 - November 2005
US Navy January 2000 - January 2005
Skills
Military, Military Recruiting, Security Clearance, Recruiting, Technical Recruiting, Resume Writing, Screening Resumes, Applicant Tracking..., Talent Acquisition, Benefits Negotiation, Sourcing, Military Experience, Interview Preparation, Team Building, Executive Search, Career Counseling, Military Operations, Training, Defense, Leadership Development, DoD, Personnel Management, Operational Planning, Navy, Employee Training, Human Resources, Organizational..., Employee Relations, Leadership, Army, Hiring, Interviews, Military Training, Job Fairs, Intelligence Analysis, Supervisory Skills, Top Secret, National Security, Command, Intelligence, Government Contracting, Force Protection, Internet Recruiting, Onboarding, Government
Education
Troy University
Associate of Science, Business Administration
Troy University
Bachelor of Science, Business Administration; General Management
Diebold 2013 - Present
Portfolio Recovery Associates February 2012 - April 2013
Lincoln Heritage Insurance January 2012 - August 2012
H&R Block December 2011 - April 2012
Wachovia September 2008 - August 2010
Skills
Communications..., Self-motivated, Negotiation skills, Flexible, Adaptable to Changes, Dependable Team Player, Fast learner, Computer technical..., Highly Reliable, Sales, Insurance, Close Attention to..., Analytical Skills, Time Management, Social Skills, Interpersonal..., Payments, Critical Thinking, Alarm Systems, People Skills, Telephone Skills, People-oriented, Banking, Call Centers, Team Leadership, Business, Negotiation, Customer Service, Microsoft Excel, Risk Management, Team Building, Leadership, Management, Process Improvement, Finance, Microsoft Office, Public Speaking
Education
University of Alabama at Birmingham 2014 — 2017
Bachelor of Arts (B.A.), Psychology, 3.4
Lawson State Community College-Birmingham Campus 2006 — 2008
Associate of Arts (AA), Psychology, 3.8
City of Virginia Beach, VA November 2011 - Present
Vacamas Programs For Youth, Inc. June 2003 - Present
Portfolio Recovery Associates September 2010 - December 2010
Dillards July 2007 - August 2010
Skills
Youth Development, Youth Mentoring, Youth Ministry, Customer Service, Volunteering, Hip Hop, Spoken Word, Sales, Music, Leadership, Project Planning, Creative Writing, Youth Work, Nonprofits, Fundraising
Education
Norfolk State University 2008 — 2009
Social Work
Hampton University 2004 — 2006
Broadcast Journalism
Oscar F. Smith High School 2002 — 2004
Eagle Bay Mortgage July 2014 - Present
Cavalier Mortgage Group January 2009 - July 2014
Portfolio Recovery Associates September 2007 - June 2008
US Mortgage April 2007 - July 2007
New Century Mortgage / Home 123 April 2003 - April 2007
Conseco Finance Servicing Corp September 1996 - April 2003
Household Recovery Services November 1993 - August 1996
Skills
Loans, Mortgage Lending, Contract Negotiation, VA loans, FHA, Strategic Planning, Real Estate, Refinance, Leadership, Mortgage Banking, Loan Origination, Investment Properties, Sales, Reverse Mortgages, Mortgage Underwriting, VA Loans, Credit
Education
Kingsborough Community College 1979 — 1981
Associate of Art (A.A), Liberal Arts
Portfolio Recovery Associates, Inc. December 2011 - Present
PORTFOLIO RECOVERY ASSOCIATES 2011 - 2015
Regions Bank January 2009 - November 2011
NCO Group September 2004 - January 2009
NCO Group August 2003 - September 2004
NCO Group January 2003 - August 2003
NCO Group June 2002 - January 2003
Childrens Crisis Treatment Center January 1995 - June 1999
Children's Crisis Treatment Center January 1995 - October 1998
Hope College 1993 - 1994
Skills
Customer Service, Coaching, Process Improvement, Leadership Development, Vendor Management, Team Building, Performance Management, Recruiting, Team Leadership, Employee Relations, Change Management, Onboarding, Banking, Leadership, Operations Management, Microsoft Office, Training, Talent Management, Risk Management, Human Resources, Interviews, Management, Program Management, Talent Acquisition, Policy, Employee Training, Call Centers, New Hire Orientations, Public Speaking, Hiring, Employee Engagement
Education
Hope College 1990 — 1995
PSY/SOC, Counseling and Social Work
Southern Normal 1986 — 1990
CDYNE Corporation June 2008 - Present
CDYNE Corporation May 2006 - June 2008
Portfolio Recovery Associates November 2005 - April 2006
Corel Corporation February 2000 - November 2005
Agfa April 1999 - October 1999
Skills
Software Development, Agile Methodologies, C#, Web Services, Visual Studio, Software Design, .NET, C++, Web Applications, Programming, Software Engineering, XML, JavaScript, Scrum, Software Project..., Web Development, Architecture, Architectures, SQL, SDLC, SOA, Enterprise Architecture, Agile, Mobile Applications, CSS, Java Enterprise Edition, UML, Object Oriented Design, OOP, Microsoft SQL Server, XAML, WPF, NETMF, jQuery, Subversion, ASP.NET, Requirements Analysis
Education
Novosibirsk State University (NSU) 1991 — 1995
B.Sc., Mechanics and Applied Mathematics
Specialized Scientific Study Center for physics, mathematics, chemistry and biology education of NSU 1989 — 1991
DOMA Technologies, LLC August 2015 - Present
ManpowerGroup March 2014 - March 2015
Portfolio Recovery Associates July 2014 - December 2014
Old Dominion University May 2012 - August 2012
A-1 Personnel of Houston, Inc. April 2011 - July 2011
Legal Aid Society of Eastern Virginia April 2010 - July 2010
US Navy July 2004 - August 2008
Skills
Legal Research, Westlaw, Legal Writing, Legal Assistance, Lexis, Microsoft Word, Criminal Law, Microsoft Office, PowerPoint, Litigation, Courts, Microsoft Excel, Research, Civil Litigation, Legal Documents, Public Speaking, Customer Service, Document Review, Family Law, Trials, Notary Public
Education
Old Dominion University 2011 — 2015
Bachelor's of Science, Criminal Justice
Bryant & Stratton College 2009 — 2011
Associates of Applied Science, Paralegal Studies
Portfolio Recovery Associates January 2014 - Present
The University of Tennessee at Martin August 2013 - Present
Trenton Pawn an Sales September 2010 - April 2013
Bradley's Computer Repair February 2011 - April 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking
Education
Union University 2014 — 2016
Bachelor's degree, Social Work, Junior
University of Tennessee at Martin 2013 — 2014
Bachelor of Science (B.S.), Social Work, Junior
Dyersburg State Community College 2011 — 2013
transfer student, Social Work
Atlantic Bay Mortgage Group April 2015 - Present
Dominion Enterprises July 2011 - February 2015
Synigent Technologies August 2010 - July 2011
Gannett Media Technologies International August 2010 - July 2011
Portfolio Recovery Associates June 2009 - May 2010
Dominion Enterprises. August 2006 - February 2009
Foundation to Support Animal Protection August 2005 - August 2006
Carl-Son Builders March 2002 - August 2005
WSMU 1999 - 2000
Skills
CSS, JavaScript, HTML 5, Web Development, PHP, User Interface Design, User Experience, Web Design, Web Services, Mobile Web Design, C#, User Interface..., Object Oriented CSS, Semantic HTML, HTML, SEO, responsive web design, Java, Android, Selenium Testing, Automated Software..., .NET, SQL, ASP.NET, Agile Methodologies, AJAX, jQuery, MySQL, OOP, XML
Education
Old Dominion University - College of Business and Public Administration 2001 — 2006
Bachelor of Science in Business Administration (BSBA), Information Technology
Portfolio Recovery Associates May 2009 - Present
David M. Greenbaum, P.A. 2009 - 2010
Steven J. Gutter, P.A. October 2007 - December 2008
Blatt, Hasenmiller, Leibsker & Moore, PLLC May 2003 - June 2007
Skills
Litigation, Legal Writing
Education
Wayne State University Law School 1999 — 2002
Juris Doctor, Law
University of Michigan 1997 — 1999
B.A., Philosophy
Portfolio Recovery Associates June 2014 - Present
Embassy Suites October 2010 - September 2013
Protective Life November 1998 - July 2002
Department of Conservation June 1996 - October 1998
Department of Revenue March 1994 - June 1996
Skills
Data Entry, Microsoft Office, Fax, Copy Editing, Clerical Duties, Clerical Skills, Document Scanning, Sales Support, Hospitality, Outlook, Event Planning, Microsoft Word, PowerPoint, Customer Service, Microsoft Excel, Bookkeeping, Telephone Skills, Administrative..., Spreadsheets, Multi-line Phone, Receptionist Duties, Filing, OnQ, Leadership, Hospitality Industry, Management
Education
Stillman College 1985 — 1987
BS, Computer Science/Business Admin
University of Alabama 1980 — 1981
Portfolio Recovery Associates November 2012 - Present
Octapharma Plasma, Inc. August 2012 - November 2012
JCPenney March 2008 - August 2012
Education
Adult Learning Center 2012 — 2012
Pharmacy Technician/Assistant
AMA University 2004 — 2007
Bachelor of Science (B.S.), Computer Science
Field Nation January 2011 - Present
Jewish Child Care Association March 2013 - September 2013
Insight Global 2013 - 2013
Insight Global 2013 - 2013
Insight Global 2013 - 2013
Kelly Services May 2012 - September 2012
iYogi Technical Services 2011 - 2012
Alpine Access August 2010 - October 2011
Target Discount Store October 2009 - January 2010
Portfolio Recovery Associates February 2008 - October 2009
Skills
Desktop Support, Customer Service, Billing Systems, Retail Systems, as400, IBM iSeries, XP, Microsoft Exchange, Hardware, Technical Support, Active Directory, Servers, Retail
Education
Clark University 2001 — 2002
PC Repair, PC Repair
Columbia Junior College of Business 1993 — 1995
Associates Degree in Computer Science, Information Technology
Portfolio Recovery Associates July 2012 - 2015
Department of Defense May 2011 - August 2011
Hughes Oliphant June 2004 - August 2010
westminster seminary 2006 - 2010
Taco Bell June 2003 - August 2003
Skills
Editing, Public Speaking, writing, Copywriting, Proofreading, Research, French language, Administrative..., Teaching, Bible teaching, Customer Service, Special Education, Academic Writing, Scholarly Research, Writing, Higher Education, Critical Thinking, Blogging
Education
Regent University 2010 — 2014
Master’s Degree, Master of Education
Calvin College
Bachelor of Arts, Philosophy and English
Westminster Theological Seminary
MAR, Theology 2010
Metro Solutions Inc. April 2015 - Present
Bridgeforce April 2013 - March 2015
Portfolio Recovery Associates 2008 - 2013
Washington Mutual 2006 - 2008
Bank of America 2005 - 2006
Bank of America 2002 - 2005
Bank of America 2001 - 2002
Bank of America 1999 - 2001
Bank of America 1997 - 2001
Bank of America 1995 - 1997
Skills
Leadership, Call Centers, Strategy, Banking, Performance Management, Credit, Operations Management, Change Management, Team Building, Risk Management, Training, Vendor Management, Financial Services, Leadership Development, Business Process..., Six Sigma, Start-ups, Strategic Planning, Mortgage Lending, Human Resources, Credit Cards, Customer Satisfaction, Business Analysis, Customer Service, Portfolio Management, Budgets, Loans, Coaching, Program Management, Financial Analysis, Outsourcing, Negotiation, Team Leadership, Business Strategy, Time Management, Financial Risk, Analytics, Integration, Internet Banking, Organizational..., Employee Relations, Hiring, Managing multiple..., Mergers, Compliance, Networking, Bilingual Communications, Managerial Finance, Multi-channel Retail, Project Management
Education
University of Phoenix 2000 — 2003
Thomas Jefferson Prep
Hobson Business Solutions January 2009 - Present
Dae Print & Design April 2010 - September 2014
Chesapeake Government Health Services October 2012 - December 2012
Atlantic Heating and Cooling Service, Inc. November 2008 - April 2010
HRSHRM January 2007 - December 2009
United Jewish Federation of Tidewater January 2008 - August 2008
Portfolio Recovery Associates January 2007 - August 2007
Fareed and Company January 1999 - June 2004
Operation Smile August 1997 - January 1999
THE Finance Company 1992 - 1995
Skills
Human Resources, Full-Charge Bookkeeping, Employee Relations, Benefits Administration, Payroll, Onboarding, Talent Acquisition, Performance Management, Employee Benefits, Recruiting, Talent Management, Project Management
Education
Old Dominion University 2000 — 2003
BSBA, Management with concentration in HR
Portfolio Recovery Associates March 2007 - Present
Anchor Receivables Management September 2005 - February 2007
Skills
Strategic Planning, Marketing, Organizational...
Education
Auburn University 1995 — 2000
BA, Economics & German
CGS June 2011 - Present
Tennessee Technological University September 2010 - May 2011
Portfolio Recovery Associates September 2008 - August 2010
Skills
PowerPoint, Microsoft Office, Customer Service, Teamwork, Windows 7, Photoshop, Data Analysis
Education
Tennessee Technological University 2010 — 2011
Bachelors of Science, Management Information Systems
Tennessee Technological University 2003 — 2008
Bachelors of Science, Marketing
COLLEGE ACTIVITESTennessee Technological University
Bachelor of Science, Marketing
Tennessee Technological University
Bachelor of Science, Management Information Systems
Signature - An Independent Family Office March 2012 - Present
Portfolio Recovery Associates October 2011 - March 2012
Sterling Capital Management LLC October 2010 - November 2011
BB&T Asset Management, Inc January 2007 - January 2009
Virginia Investment Counselors January 2002 - January 2007
Virginia Investment Counselors, Inc January 1999 - January 2002
Bank of America January 1990 - January 1993
Skills
Financial Services
Education
Old Dominion University
Bachelor of Science in Business Administration, Finance
Pender & Coward, P.C. March 2015 - Present
Portfolio Recovery Associates May 2013 - March 2015
Skills
Legal Research, Legal Writing, Collections, Garnishments, Liens, Bankruptcy, Real Estate, FDCPA, Legal Assistance, Customer Service, Debt Settlement, Microsoft Office, Public Speaking, Civil Litigation, Management, Finance, Team Building, Courts, Banking, Microsoft Excel
Education
Virginia Wesleyan College 2014 — 2016
Bachelor's degree, Political Science and Government
Tidewater Community College 2004 — 2006
General Studies
Centura College-Virginia Beach 2002 — 2004
Associate of Arts and Sciences (AAS), Legal Assistant/Paralegal
Kempsville High 1998 — 2001
Pragmatics, Inc. June 2015 - August 2015
STG Inc. May 2014 - June 2015
STG Inc. May 2014 - June 2015
TEKsystems May 2013 - July 2013
Infragistics April 2010 - January 2013
The Law Firm of Hutchens, Senter, and Britton March 2009 - April 2010
Robert Half Technology December 2008 - January 2009
Robert Half Technology September 2008 - October 2008
Portfolio Recovery Associates October 2006 - September 2008
SetFocus July 2006 - September 2006
Skills
C#, WCF, LINQ, ASP.NET, .NET, T-SQL, ADO.NET, VB.NET, Web Services, JavaScript, Microsoft SQL Server, CSS, ASP.NET MVC, AJAX, jQuery, Agile Methodologies, WinForms, Visual Studio, WPF, Silverlight, XML, ASP.NET AJAX, NUnit, Databases, Web Development, DHTML, JSON, Test Driven Development, XNA, Product Design, C++, Design Patterns, Service Oriented..., XAML, XSLT, SQL Server Management..., OpenGL, N-tier, Object Oriented Design, Performance Tuning, Continuous Integration, DirectX, Application Architecture, Software Development, Web Applications, TFS, Electrical Engineering, Arduino
Education
SetFocus 2006 — 2006
C# Master's Program, .NET
University of North Carolina at Pembroke 2001 — 2006
Bachelor Science, Computer Science
PORTFOLIO RECOVERY ASSOCIATES October 2013 - December 2014
Bank of America January 2006 - May 2012
QVC October 2001 - January 2004
Skills
Customer Service, Microsoft Office, Sales, Management, Leadership, Strategic Planning, Account Management, Sales Management, Marketing
Education
Granby High School 1990 — 1994
Diploma, various
Tidewater Community College
Customer Service Support/Call Center/Teleservice Operation
endpoint Clinical August 2014 - Present
IMS Health August 2012 - June 2014
VoiceNectar May 2012 - June 2012
IT Consulting March 2012 - April 2012
Iteon Consulting March 2012 - April 2012
VoiceNectar 2012 - 2012
Socratic Technologies September 2009 - June 2011
ImmigrationTracker November 2006 - April 2008
Visual Illusions June 2006 - September 2006
Portfolio Recovery Associates April 2004 - April 2006
Skills
ASP.NET, C#, XML, Subversion, Apache, Operating Systems, Software, VB.NET, Web Services, DotNetNuke, Subsonic, Encryption, Windows 7, .NET
Education
UC Berkeley 2011 — 2013
Certificate, UNIX/Linux System Administration
ECPI University 1999 — 2001
A.A.S., Computer Programming
Independent Recording Artist January 2009 - Present
Credit Acceptance February 2014 - September 2014
Portfolio Recovery Associates June 2013 - February 2014
adidas February 2012 - September 2012
Skills
Music, Music Production, Entertainment, Art, Music Theory, Recording, Music Industry, Pro Tools, Songwriting, Studio Recording
Education
Full Sail University 2012 — 2016
Music Production Bachelor, Music History, Literature, and Theory
Full Sail University 2012 — 2016
Bachelor of Arts (BA), Music Theory and Composition
IBNX Radio Network June 2015 - Present
BEentertained Magazine June 2015 - Present
Chartway Federal Credit Union April 2014 - May 2015
Taylor Bend Family YMCA October 2012 - May 2015
Portfolio Recovery Associates May 2012 - August 2012
Gap Inc./Old Navy November 2009 - January 2012
Skills
Blogger, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Data Entry, Retail Sales, Operations Management, Creative Writing, Critical Thinking, Film Editing, Interviews, Advertising, Broadcast Television, Broadcast Journalism, Web Design, Social Media Blogging, Social Networking, Customer Experience, Facebook, Leadership, Management, Sales, Social Media, Time Management
Education
Norfolk State University 2013 — 2015
Bachelor's Degree, Mass Communication/Media Studies, 3.5
Tidewater Community College 2010 — 2013
Social Science
GEICO January 2012 - Present
QVC, Inc September 2010 - Present
Portfolio Recovery Associates April 2011 - December 2011
Bank of America May 2007 - October 2009
American Express June 2004 - May 2007
Lowe's Home Improvement May 2000 - July 2006
Skills
Call Center, Customer Service, Microsoft Excel, Applicant Tracking..., Onboarding, Sales, Microsoft Office, Coaching, PeopleSoft, Microsoft Word, Recruiting, PowerPoint, Access, Call Centers, Customer Satisfaction, Human Resources, Management
Education
University of North Carolina at Greensboro 2004 — 2008
Bachelor of Science, Economics
University of North Carolina at Charlotte 1999 — 2001
ROCKY MOUNT SENIOR HIGH 1996 — 1999
Diploma
State Farm June 2014 - Present
Portfolio Recovery Associates June 2013 - June 2014
Childrens Hospital October 2011 - April 2012
Subway April 2008 - December 2011
Skills
Data Entry, Social Networking, Customer Service, Microsoft Office, Microsoft Excel, Management, Conflict Resolution, Clerical Skills, Sales, Project Planning, Collaborative Problem..., Microsoft Word, Flexibility, Organization, Versatility, Unbiased, Communication, Insurance Billing, Debt Collection, PowerPoint, Time Management, Event Planning, Team Building, Customer Satisfaction, Strategic Planning, Critical Thinking, Teamwork, Outlook, Telephone Skills, Account Management, Community Outreach, Windows, Research, Marketing, HIPAA, Nonprofits, Social Media, Editing
Education
University of Alabama at Birmingham 2006 — 2012
Bachelor's degree, Community Health Education
Wilcox Central High School 2002 — 2006
Bryant & Stratton College September 2012 - Present
Massage Envy Spa July 2014 - November 2014
Michael’s Arts & Crafts July 2012 - March 2013
Bryant & Stratton College May 2012 - July 2012
Bryant & Stratton College March 2011 - May 2012
Minnie A. Stiff Pediatrics March 2012 - April 2012
Portfolio Recovery Associates August 2010 - March 2011
NCO Group March 2008 - March 2009
Skills
Microsoft Word, Microsoft Publisher, PowerPoint, Microsoft Excel
Education
Bryant & Stratton College
AS, Medical Assistant
Bryant & Stratton College
BS, Health Services Administration
Portfolio Recovery Associates June 2009 - May 2015
Skills
Customer Service, Leadership, Process Improvement, Team Building, Operations Management, Financial Analysis, Vendor Management, Teamwork, Performance Management, Coaching, Management, Human Resources, Temporary Placement
Education
Tidewater Community College 2015 — 2017
Business Administration, Management and Operations
Taylor Law, PLLC February 2014 - Present
Portfolio Recovery Associates November 2012 - May 2013
Citi July 2001 - January 2012
Skills
Banking, Risk Management, Credit Cards, Process Improvement, Management, Operations Management, Credit, Loans, Retail Banking, Mortgage Lending, Credit Analysis, Credit Risk, Portfolio Management, Financial Risk, Legal, Collections, Assets Recovery, Project Management, Leadership, Call Centers, Finance, Team Building, Customer Service, Analysis, Internal Audit, Compliance Management, Legal Compliance, Coaching, Staff Development
Education
University of Louisville 2015 — 2017
Master of Business Administration (M.B.A.), Organizational Leadership
Gateway Community and Technical College 2007 — 2008
Operations Management and Supervision
Northern Kentucky University 1994 — 1999
Registered Nursing/Registered Nurse
Maxim Healthcare Services June 2014 - Present
Maxim Healthcare Services June 2014 - Present
Portfolio Recovery Associates December 1999 - November 2013
Harris Publishing June 1992 - September 1999
Montgomery Ward Telemarketing March 1985 - June 1992
Skills
Full-cycle Recruiting, Talent Acquisition, Recruitment/Retention, Background Checks, Applicant Tracking..., Hiring, Interviewing, Call Center, Compliance, Sourcing, Vendor Management, Coaching, Team Building, Recruiting, Temporary Placement, Onboarding, College Recruiting, HRIS, Internet Recruiting, Temporary Staffing, Employee Training, Job Fairs, Screening Resumes, Staffing Services, Leadership, Screening, Job Descriptions, Business Networking, Call Centers, New Hire Orientations, SDLC, PeopleSoft, Interviews, Payroll, Career Counseling, Employee Relations, Technical Recruiting, Talent Management, Workforce Planning, Resume Writing, Employee Benefits, Human Resources, Succession Planning, Deferred Compensation, Benefits Administration, Taleo, Executive Search, FMLA, Performance Management, Training
Education
Paul D Camp Community College
Studies, Law Enforcement and Corrections
Portfolio Recovery Associates, Inc. January 2013 - Present
Portfolio Recovery Associates January 2013 - Present
Skills
Event Planning, Account Management, Customer Service, Leadership, Marketing, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Sales, Training, Time Management, Outlook, Customer Satisfaction, Team Building
Education
The University of Memphis 2009 — 2014
Bachelors in Professional Studies, Health/Health Care Administration/Management
Toastmasters International July 2015 - Present
Electric Motor & Contracting Company June 2011 - Present
CACI November 2008 - February 2011
Dataline Consulting Services May 2007 - July 2008
Portfolio Recovery Associates January 2006 - March 2007
Liberty Tax Service October 2004 - February 2006
ROH January 1999 - October 2004
ROH 1999 - 2004
Tidewater Community College August 2003 - December 2003
Skills
SQL Server, Visual Studio, C#, T-SQL, SQL, MySQL, Software Development, Programming, Document Management, Troubleshooting, Documentation, .NET, ASP.NET, TFS, WPF, Databases, OOP, Database Design, HTML, Windows, Microsoft SQL Server, Software Documentation, Web Applications, NUnit, Entity Framework, Oracle, Unit Testing, SSIS, Architectures, Integration
Education
ECPI University 1997 — 1998
Associate of Arts, Applied Science, and Computer Programming
N3 March 2015 - Present
Robert Winstn - Marketing & Consulting 2014 - Present
Cbeyond - now a Birch Company 2013 - 2014
AT&T June 2010 - February 2013
Portfolio Recovery Associates January 2007 - April 2010
Sprint April 2004 - December 2006
Skills
Sales, Management, CRM, Marketing, Account Management, Salesforce.com, Customer Service, Social Media Marketing, Microsoft Office
Education
Norfolk State University
Bachelor of Business Administration (B.B.A.), Marketing
Glasser & Glasser, PLC April 2013 - Present
Tidewater Community College February 2012 - Present
Portfolio Recovery Associates March 2012 - August 2012
Harris Connect July 2002 - October 2011
Harris Connect August 2004 - April 2005
Skills
Database Management, Editing and Proofing, Project Management, Computer Repair, Software Installation, Setting up small..., Testing & Process..., Effective..., Client Support and..., Memory Upgrade, Hardware Installation, Trouble..., Microsoft Office Suite, Microsoft SQL Server..., Oracle Developer, PL/SQL, Access, Database Admin, Databases, Microsoft Office, Microsoft SQL Server, Software Documentation, Technical Support, Business Analysis, Integration, Microsoft Excel, SDLC, SQL
Education
Norfolk State University 2001 — 2005
BS, Computer Science
Tidewater Community College
Cert., SQL
BayPort Credit Union June 2015 - Present
Portfolio Recovery Associates July 2014 - April 2015
Sierra Lobo Inc October 2012 - June 2014
Stinger Ghaffarian Technologies (SGT) May 2011 - June 2012
Booz Allen Hamilton October 2010 - May 2011
Analytical Services and Materials, Inc. (AS&M) August 2005 - October 2010
Skills
PHP, MySQL, Apache, Computer Forensics, Penetration Testing, Red Hat Linux, Iptables, System Administration, Malware Analysis, Intrusion Detection, Network Security, Information Security..., CISSP, GCFA, GWAPT, Vulnerability Assessment, HTML, CSS, Ethical Hacking, Security, XML, Security Audits, Computer Security, Linux, Vulnerability Management, Web Application Security, Application Security, Perl, Social Engineering, SQL, Network Forensics, IDS, Security Assessments, Vulnerability Scanning, Forensic Analysis, Web Development, Nessus, Information Assurance
Education
ECPI College of Technology 1995 — 1997
AAS, Computer Electronics Technology
Thomas Nelson Community College
Portfolio Recovery Associates, Inc. 2012 - Present
Portfolio Recovery Associates October 2009 - January 2012
Oakton Courts Condominium Association II 2005 - 2010
Allstate Insurance Company July 2003 - September 2009
Skills
SDLC, Requirements Analysis, Agile, Visio, Vendor Management, IT Management, MS Project, Business Analysis, Business Intelligence, Excel, Agile Methodologies, Microsoft Excel, Analysis, Testing, Requirements Gathering, SharePoint, Software Development
Education
Northwestern University 2008 — 2010
MSIT, Information Technology
DePaul University 2001 — 2003
BS, Information Systems
Portfolio Recovery associates October 2013 - February 2015
portfolio recovery associates group 2013 - 2015
J&L Teamworks May 2008 - August 2013
J&L Teamworks May 2008 - July 2013
Mid-America Accounts Control Bureau October 2005 - March 2008
CST May 2003 - September 2005
Spark Communications (Aegis Media) April 1999 - April 2003
Education
Crowder College
MO, GED; General
chester county school system August 2014 - Present
H&R Block 2014 - Present
Portfolio Recovery Associates October 2014 - January 2015
Henderson Health And Rehab February 2013 - April 2014
Henderson Health & Rehab/Chester County Nursing Home May 2003 - April 2014
Skills
Communication, Organization, Event Planning, Project Planning, Computers, MDS 3.0, LTC, Role Model, Medical Terminology, Written & Verbal..., Leadership, Negotiation, Typing, Telephone Skills, Interpersonal Skill, be/act as a role model, Organized Multi-tasker, train/motivate others, Organizational..., Make/Buy Decisions, conflict-resolution and..., Make Things Happen, Daily Reports, Activities of Daily..., Respect, Vital Signs, Trust, Clean Rooms, Free from harm, Problem Solving, Time Management, Elder Care, Compassion, Medical Billing, Process Scheduler, Caregiving
Education
Jackson State Community College 2003 — 2013
N/A yet, General Studies, 3.2 overall GPA
Alliance HealthCare Services July 2015 - Present
PORTFOLIO RECOVERY ASSOCIATES August 2012 - August 2013
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Sales
Education
Union University 2012 — 2015
Master's degree, Social Work
Lane College 2008 — 2012
Bachelor of Science (BS), Sociology
Diamond Resorts International® October 2012 - Present
EPS June 2011 - October 2012
Diamond Resorts International® September 2010 - April 2011
KMB Enterprises March 2009 - December 2010
Portfolio Recovery Associates May 2010 - September 2010
Wyndham Worldwide August 2006 - January 2009
NEXTEL August 2000 - October 2005
MCI Worldcom January 1996 - February 2000
Skills
Sales, Customer Service, Leadership, Hospitality, Marketing, Marketing Strategy, Public Relations, Media Relations, Event Management, Management, Executive Networking, Corporate Communications, Social Media Marketing, Press Releases, Strategic Communications, Marketing Communications, Crisis Communications, Event Planning, Online Marketing, Online Advertising, Team Building
Education
Christopher Newport University 2002 — 2004
Bachelors, Mass Communications, 3.4 GPA
Christopher Newport University
Professional Writing Minor
Pier 1 Imports June 2015 - Present
Haus of Jaz March 2012 - Present
ABNB Federal Credit Union 2013 - 2015
portfolio recovery associates October 2012 - March 2013
Bank of America April 2005 - November 2011
Skills
Customer Service, Cash Handling, Customer Satisfaction, Referrals, Team Building, Teller Operations, Marketing, team, Computer Proficiency, Typing, Observation, learning, interior decorating, Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Time Management, Customer Relations, Interpersonal Skills, Communication
Education
Old Dominion University - College of Business and Public Administration 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Tidewater Community College
Associate of Science (A.S.), Business Administration and Management, General
New York & Company December 2014 - Present
New York & Company December 2013 - December 2014
New York & Company March 2013 - December 2013
Portfolio Recovery Associates May 2012 - July 2012
Forever 21 May 2011 - February 2012
Forever 21 December 2010 - May 2011
Charlotte Russe November 2008 - November 2010
LoanCare Servicing Center, Inc October 2008 - November 2008
LoanCare Servicing Center, Inc July 2005 - October 2008
Skills
Customer Service, Management, Windows, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Research, Outlook, Public Speaking, Retail, Sales, Merchandising, Visual Merchandising, Teamwork, Communication, Marketing, Data Entry, Retail Sales, Fashion, Apparel, Store Operations, Driving Results, Window Displays, Loss Prevention, Store Management, Time Management
Education
Bryant & Stratton College 2013 — 2016
Network Technology, Network Technology
Lake Taylor High School 2002 — 2006
General Studies with Tech Prep Seal
BrownGreer PLC March 2012 - Present
Sixty Plus Elder Law Clinic September 2010 - April 2011
Duby & Associates PLC May 2010 - August 2010
Portfolio Recovery Associates January 2008 - March 2008
Norfolk Juvenile Court June 2006 - May 2007
Skills
Legal Writing, Litigation, Class Actions, Courts, Corporate Law, Civil Litigation, Intellectual Property, Legal Research, Estate Planning, Business Planning, Preparation of Wills, Risk Management, Legal Compliance, Claims Administration, Document Review, Collections, Elder Law, Litigation Support, Family Law, Immigration Law, Westlaw, LexisNexis
Education
Thomas M. Cooley Law School 2008 — 2011
Juris Doctor (J.D.), Business & International Law
Old Dominion University 2003 — 2007
Bachelor’s Degree, Political Science/Government and Criminology
PORTFOLIO RECOVERY ASSOCIATES March 2015 - Present
Skills
Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Management, Customer Service, Leadership Development, Program Management, Team Leadership
Education
Palomar College 2013 — 2015
Enterprise Rent-A-Car April 2014 - Present
Crescent Bank & Trust June 2012 - February 2014
Portfolio recovery& associates October 2009 - June 2012
Carnection May 2008 - June 2009
Park Cities Dodge Pre Owned June 2007 - May 2009
Absolute Hyundai June 2005 - June 2007
US Navy December 1998 - June 2005
Skills
Credit Analysis, Loans, Finance, Credit, Consumer Lending, Credit Risk, Portfolio Management, Banking, Commercial Banking
Education
Kaplan University-Davenport Campus 2008 — 2012
Bachelor of Business Administration (B.B.A.), Finance, General
Strayer University
Master of Business Administration (M.B.A.), Accounting and Finance
Strayer University October 2014 - Present
Tidewater Community College January 2014 - Present
Tokpa Consulting LLC June 2013 - Present
NAVSEA June 2010 - Present
e-Crime Bureau® March 2013 - May 2013
Old Dominion University January 2010 - June 2010
Portfolio Recovery Associates, Inc. June 2009 - August 2009
Portfolio Recovery Associates June 2009 - August 2009
Old Dominion University August 2008 - May 2009
U. S Navy December 2004 - September 2008
Skills
CMA, Supervising, Aviation, FAR, Business Strategy, Matlab, Certified Internal..., CIA, CFE, Military, Mergers, Data Analysis, Certified Fraud Examiner, Budgets, Government Contracting, Internal Audit, Accounting, Access, Training, Management, Auditing, Internal Controls, Finance, Operations Management, Financial Analysis, Mergers
Education
Old Dominion University 2008 — 2010
Master of Business Administration (MBA), Finance/Econ Valuation
Old Dominion University 2008 — 2010
MBA, Master's of Business Administration; Finance
Saint Leo University 2005 — 2008
Bachelor of Art, Business Administration; Accounting
TruGreen LandCare December 2012 - Present
LA Fitness August 2009 - November 2012
Portfolio Recovery Associates April 2009 - September 2009
Service Partners January 1997 - January 2009
Service Partners January 1999 - January 2006
Service Partners January 1997 - January 1999
Skills
Sales Management, Branch Management, Inside Sales, Outside Sales, Customer Service, Employee Wellness..., Wellness, Sales, Inventory Management, Marketing Strategy, Customer Satisfaction, Operations Management, Account Management, Manufacturing, Fitness, Athletics, Sports, Call Center, Leadership, Recruiting, Customer Retention, Cold Calling, Team Building, New Business Development, Training
Education
John C Calhoun State Community College 1997 — 1997
BUISNESS
University of Tennessee-Knoxville 1994 — 1997
Business, Management, Marketing, and Related Support Services
North Side High School
General Studies
NA June 2011 - Present
Wells Fargo Bank, NA November 2010 - June 2011
Wells Fargo Bank 2009 - 2011
Wells Fargo Financial December 2009 - November 2010
Wells Fargo Financial November 2009 - November 2010
Portfolio Recovery associates August 2007 - December 2009
montgomery & associates November 2004 - November 2007
Skills
Sales, Customer Retention, Customer Satisfaction, Collections, Negotiation, Payments, Financial Analysis
Education
Bethel University
Bachelor of Science, Management
Jackson State Community College
Organizational Development; Registered Nursing Program
Lambuth University
Business Administration, Management and Operations
Lambuth University
Bachelor of Business, Business Administration
www.JazzisToyPalace.com October 2012 - Present
Regions Financial Corporation April 2011 - February 2012
FDCPA April 2011 - February 2012
Portfolio Recovery Associates, Inc. June 2010 - January 2011
Portfolio Recovery Associates June 2010 - January 2011
Stoner Hill Elementary April 2008 - May 2008
Wal-Mart July 2007 - August 2007
Skills
Typing, Ten Key, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Lotus Notes, Customer Service
Education
Centenary College of Louisiana 2006 — 2010
Health & Exercise Science
Centenary College of Louisiana
Bachelor of Science, Health and Exercise Science; Health and Exercise Science
Mattress Firm January 2011 - Present
Portfolio Recovery Associates May 2008 - May 2010
Portfolio Recovery Associates, Inc. February 2008 - April 2008
C.H. Robinson Worldwide August 2007 - December 2007
Mr. Munchies June 2006 - August 2006
The Frullati Café May 2005 - May 2006
Flavors of Florence September 2004 - May 2005
Cinemark Movie Theatre May 2003 - June 2004
Skills
Microsoft Excel, Microsoft Word, Outlook, Access, Customer Service, Customer Acquisition, Data Warehousing, Data Analysis, Sales Management, Sales, Inventory Management, Organization, Training, Training Material..., Logistics, Analysis
Education
University of North Texas 2003 — 2007
B.B.A, Entrepreneurship
Portfolio Recovery Associates, Inc. July 2013 - Present
Portfolio Recovery Associates September 2011 - July 2013
Portfolio Recovery Associates, Inc. April 2007 - September 2011
Portfolio Recovery Associates, Inc. October 2002 - April 2007
Portfolio Recovery Associates, Inc. May 2002 - October 2002
Portfolio Recovery Associates, Inc. September 2000 - May 2002
Picus Communications May 2000 - September 2000
Skills
Payroll, Payroll Taxes, General Ledger, SOX, HRIS, Payroll Processing, ADP, ADP Payroll, Multi-state Payroll, Excel, Accounting, Auditing, Vendor Management, Microsoft Excel, Sarbanes-Oxley Act, Multi-State Sales Tax, Deferred Compensation, Employee Benefits, Account Reconciliation, Human Resources, PeopleSoft, Process Improvement, Leadership, Management, Time Management, Accounts Payable, Applicant Tracking..., Benefits Administration, Outlook, Budgets, Accounts Receivable, Performance Management, Onboarding, Recruiting, Administrative..., Training, New Hire Orientations, Talent Acquisition, Hiring, Internal Controls, Employee Relations, Finance, Policy, Compensation, FMLA, Mergers, HR Policies, Financial Analysis, Financial Accounting, Financial Reporting
Education
Averett University 2004 — 2006
Bachelors, Business Administration
Northeastern State University 1982 — 1984
Accounting
Oklahoma State University 1981 — 1982
Accounting
ScottHulse, P.C. September 2012 - Present
Holt Babington Mynatt P.C. February 2011 - September 2012
Dwyer & Stringham, LLC September 2010 - February 2011
The Dwyer Law Firm, LLC October 2009 - September 2010
Darrell M. Harding Attorney At Law, PLC May 2008 - May 2009
Portfolio Recovery Associates September 2007 - December 2008
Skills
Legal Research, Legal Writing, Civil Litigation, Estate Planning, Litigation, Commercial Litigation, Courts, Westlaw, Mediation, Corporate Law, Hearings, Business Transactions, Licensing, Trusts, Wills
Education
Regent University School of Law 2006 — 2009
J.D.
Texas A&M University 2002 — 2006
B.A., Political Science, Communications
Synchrony Financial August 2015 - Present
Consultant January 2013 - August 2015
18 Capital LLC February 2012 - January 2013
InSolve Capital, LP an affiliate of Starwood Capital Group 2010 - January 2012
Portfolio Recovery Associates February 2009 - April 2010
JP Morgan March 2008 - February 2009
Bear Stearns February 1997 - March 2008
Skills
Risk Management, Portfolio Management, Financial Analysis, Strategic Planning, Integrity, Team Management, Management, Finance, Business Development, Banking, Financial Services, Executive Management, Mergers & Acquisitions, Process Improvement, Strategy, Vendor Management, CRM
Education
Boston University 1992 — 1996
B.A., Economics
Fiserv February 2011 - Present
Fiserv June 2006 - February 2011
Portfolio Recovery Associates March 2004 - June 2006
Avatech Solutions September 2002 - November 2003
Skills
Process Improvement, Vendor Management, Strategic Planning, Analytics, Web Services, Microsoft Office, Copywriting, CISSP, Virtualization, VMware, VMware ESX, VMware Infrastructure, VCP3, VCP 4, Microsoft Certified..., Linux, CompTIA, CompTIA Network+, CompTIA A+ Certification, CompTIA Network+..., Network Security, IT Security Policies, IT Security Operations, Penetration Testing, Hacking, Ethical Hacker, Reverse Engineering, Computer Security
Education
Old Dominion University 1998 — 2003
Bachelor of Science (BS), Information Technology
Old Dominion University - College of Business and Public Administration 1998 — 2003
Bachelor of Science (BS), Information Technology
Portfolio Recovery Associates August 2007 - Present
Hewlett-Packard (formerly Knightsbridge) July 2006 - July 2007
Fair Isaac (formerly Braun Consulting) June 2000 - June 2006
Ernst & Young LLP July 1997 - June 2000
Skills
Business Intelligence, Data Warehousing, ETL, SDLC, Informatica, Data Warehouse..., Data Integration, Data Modeling, Enterprise Architecture, Business Analysis, Data Management, Database Design, Integration, Teradata, Requirements Analysis
Education
Northern Illinois University - College of Business 1993 — 1997
Bachelor's degree
Portfolio Recovery Associates January 2009 - Present
Alliance Data October 1999 - December 2008
Skills
Call Center, Vendor Management, Process Improvement, SDLC
Education
The Ohio State University 1990 — 1995
Portfolio Recovery Associates May 2006 - May 2008
Education
Miami University 1978 — 1982
Boardman High School
Time Warner Cable August 2008 - Present
Portfolio Recovery Associates March 2006 - August 2008
Sentara Healthcare February 2005 - March 2006
Amerigroup Corporation August 2003 - February 2005
Dollar Tree Stores, Inc February 1999 - April 2003
Skills
Troubleshooting, Avaya, Telecommunications, CCNA, VoIP, Call Centers, Switches, Telephony, Cisco Technologies, WAN, IP, Ethernet, LAN-WAN, Network Design, Computer Network...
Education
Old Dominion University 1994 — 1997
Central Michigan University 1988 — 1990
Portfolio Recovery Associates April 2006 - Present
Skills
Call Center, Account Management, Cold Calling, Financial Services, Customer Service, Sales, Sales Operations, Sales Management, New Business Development, Customer Satisfaction, Leadership, Recruiting, Call Centers, Negotiation, Lead Generation, Training, Selling, Process Improvement, PowerPoint, Operations Management, Microsoft Excel, Marketing Strategy, Coaching, Business Development, Management, Marketing, Team Building
Education
Old Dominion University 2003 — 2004
norfolk collegiate 1998 — 2003
Advanced studies diploma
Federated Investors February 2012 - Present
Beacon Hill April 2011 - March 2012
Institute for Transfusion Medicine December 2008 - April 2011
Portfolio Recovery Associates May 2006 - December 2008
pitt ohio express 2004 - 2006
three rivers health January 2002 - January 2004
PNC Financial Services Group June 2000 - January 2002
Skills
Data Warehousing, Database Administration, SQL, Microsoft SQL Server, Business Intelligence, Database Design, Oracle SQL, Business Analysis, Databases, VB.NET, Web Services, HTML, Access, PL/SQL, Software Development, T-SQL, Data Modeling, SSIS, Oracle, ASP.NET, SharePoint, SSRS, C#, Visio, SDLC, Disaster Recovery
Education
Pennsylvania State University-Erie Campus 1995 — 2000
Bachelor of Science (B.S.), Management Information Systems, General
Amerigroup Corporation September 2011 - Present
Portfolio Recovery Associates May 2007 - August 2011
Best Buy September 2004 - July 2006
Skills
Oracle, Visio, Microsoft SQL Server, Agile Methodologies, T-SQL, Database Design, SQL
Education
ECPI College of Technology 2005 — 2007
Associate, Computer and Information Science
Portfolio Recovery Associates Vice President, Bankruptcy OperationsResurgent Capital ServicesOctober 2003 - February 2007
Sears June 1968 - May 2003
Education
University of Florida 1966 — 1968
Real Estate and Marketing
CYSTIC FIBROSIS PHARMACY August 2012 - Present
Portfolio Recovery Associates December 2007 - July 2008
Business Furniture Inc March 2001 - July 2003
business furniture, inc 2001 - 2003
beck, weiss 2001 - 2001
Skills
Bookkeeping, Data Entry, Human Resources, Invoicing, Outlook
Education
Union County College 2001 — 2003
Physical Therapy
Portfolio Recovery Associates October 2008 - Present
USF May 2007 - September 2008
Professional Hospitality Resources 2003 - 2006
L-3 Communications Integrated Systems 2001 - 2002
Education
Northeastern University 1995 — 1997
Accounting
PRA August 2008 - Present
Portfolio Recovery Associates 2008 - Present
Target May 1995 - August 2008
Target Financial Services 2000 - 2008
Skills
SQL, Call Centers, Avaya Technologies, Program Management, Troubleshooting, Strategy, Process Improvement, Team Leadership, Analysis, Microsoft SQL Server, Oracle, Technical Support, Avaya
Education
University of Minnesota Duluth 1994 — 1994
Business Management
Northwood University 1991 — 1993
Business Management
Portfolio Recovery Associates, Inc. July 2015 - Present
Portfolio Recovery Associates May 1999 - October 2014
Portfolio Recovery Associates, Inc. May 1999 - October 2014
Portfolio Recovery Associates, Inc. May 1999 - October 2014
Wal-Mart Inc August 1992 - March 1998
Skills
Employee Relations, Human Resources, Onboarding, Performance Management, Succession Planning, Interviews, Recruiting, Applicant Tracking..., Employee Benefits, Talent Management, Temporary Placement, Talent Acquisition, HRIS, Workforce Planning, Employee Engagement, New Hire Orientations, Deferred Compensation, Benefits Administration, Organizational..., Employee Relations..., Criminal Background...
Education
strayer University 2013 — 2014
Bachelor's degree, Employment Law
Oral Roberts University
Associate's degree, Theology/Theological Studies
Virginia Beach Convention and Visitors Bureau November 2014 - Present
Virginia Beach Convention and Visitors Bureau August 2014 - November 2014
City of Virginia Beach November 2011 - July 2014
NatraLawn of America March 2011 - January 2013
Norfolk Public Schools January 2009 - November 2011
Portfolio Recovery Associates February 2008 - January 2009
Portfolio Recovery Associates, Inc. March 2003 - February 2008
Norfolk Public Schools September 2000 - March 2003
Norfolk Public Schools December 1995 - September 1998
Skills
Curriculum Development, Call Center, Educational Technology, Training & Development, Sales Management, Offshoring, Achieve Global Certified, Franklin Covey, CompTIA A+ Certification, Mac OS X, Windows XP Professional, SharePoint, AV, Android, iOS, iPad, iPhone, iMovie, Rugby, Wrestling, Call Centers, Employee Training, Team Building, Human Resources, XP, Windows XP, Training, Sales, Recruiting, Onboarding, Leadership Development, Coaching, OS X, Staff Development, Public Speaking, Interviews, Organizational..., Employee Relations, Hiring, Customer Service, Teaching, Adult Education, Process Improvement, New Hire Orientations, Analysis, Outlook, Instructor-led Training, Curriculum Design, Talent Management, Management
Education
Norfolk State University 1994 — 1995
MAT, Education
Mary Washington College 1990 — 1994
BA, Dramatic Arts
Flash Global Logistics Inc. May 2012 - August 2014
Portfolio Recovery Associates January 2010 - September 2011
Schindler Elevator Corporation January 2009 - June 2009
Lions Clubs International March 2007 - August 2008
Larson Juhl June 2004 - December 2006
Heritage Travelware 1999 - 2004
Skills
Global Logistics, Freight, Transportation, Shipping, 3PL, Warehousing, Logistics, Receiving, Contract Negotiation, Ocean, Air Freight, Intermodal, Transportation..., Import/Export, Contract Logistics, Logistics Management, TMS, Negotiation, Procurement, International Logistics, Purchasing, Inventory Management, Supply Chain Management, Warehouse Management, WMS, Carrier Management, LTL, Truckload, Lean Logistics, P&L, Inventory Control, Operations Management, Budgeting, Supply Chain, Continuous Improvement, Team Building, Process Improvement, Materials Management, Customer Service, Cost Reduction, Planning, Contract Management, Reverse Logistics, Problem Solving, Trucking, Strategic Sourcing, Contract Negotiations, Supplier Management, Import, SAP
Education
DePaul University
Bachelors, Commerce, Business
COMMUNICATIONS TEST DESIGN, INC October 2011 - Present
The Experts, Inc. September 2009 - August 2011
MTS TECHNOLOGIES, INC November 2005 - August 2008
PORTFOLIO RECOVERY ASSOCIATES January 2003 - November 2005
ALLIED SIGNAL/HONEYWELL January 1998 - July 2001
US Navy July 1976 - July 1996
Skills
XP, Windows 7, Desktop Support, Software Installation, Microsoft Operating..., Windows XP Professional, Printers, Windows, Troubleshooting, Security, Servers, Active Directory, Help Desk Support, System Administration, Network Administration, Technical Support, DHCP, Computer Hardware, Databases, Switches, DNS, Operating Systems, Networking, Linux, Hardware, Network Security, Unix, Access, System Deployment, Firewalls, Laptops, TCP/IP, Routers, VPN, Microsoft Exchange, Windows Server, VMware, Disaster Recovery, Network Engineering, Cisco Technologies, Wireless Networking, CCNA, A+ Certified, Windows XP
Education
Old Dominion University 1997 — 2002
B.S, Computer Science
Tidewater Community College 1994 — 1999
A.S, Computer Science
Portfolio Recovery Associates February 2008 - Present
Skills
Creditors' Rights, Civil Litigation, Bankruptcy, Litigation, Legal Research, Courts, Trials, Appeals
Education
Regent University School of Law 1999 — 2002
Juris Doctor, Law
Old Dominion University 1995 — 1999
Bachelor of Science, Biology
Portfolio Recovery Associates, Inc. December 2003 - Present
Portfolio Recovery Associates December 2003 - January 2009
Education
The College of William and Mary - Marshall Wythe Law School 1986 — 1989
J.D., Law
University of Mary Washington 1982 — 1986
B.A., Political Science
Matte' & C0. Consultants to Business & Governments January 2009 - Present
Centura College January 2013 - April 2014
Portfolio Recovery Associates January 2007 - June 2009
IBM February 1997 - January 2007
The Dial Corp 1993 - 1997
Pfizer Pharmaceuticals 1977 - 1994
Skills
Deferred Compensation, Talent Acquisition, Talent Management, Performance Management, Onboarding, Employee Relations, Recruiting, HRIS, Workforce Planning, Organizational..., Interviews, Human Resources, Leadership Development, College Recruiting, Employment Law
Education
College of the Holy Cross
Fordham University School of Law
JD, Employment Law
MacLean Power Systems September 2013 - Present
Portfolio Recovery Associates January 2009 - September 2012
Kirkland's, Inc. 2007 - 2009
Crossing Place Apartment Complex 2004 - 2007
Skills
Help Desk Support, Call Centers, Active Directory, Windows XP, Windows 7, Troubleshooting, Technical Support, Computer Hardware, Windows Server, SharePoint, Citrix, VMware, System Administration, Microsoft Exchange, Software Installation, Operating Systems, Networking
Education
ITT Technical Institute-Knoxville 2004 — 2006
Associate of Science (AS), Computer Systems Networking and Telecommunications
The Robert Allen Group June 2005 - February 2009
Portfolio Recovery Associates December 1998 - October 1999
TCM Corporation December 1996 - December 1998
NATIONSBANK March 1996 - November 1996
Grand Furniture Company August 1992 - March 1996
Skills
Troubleshooting, Customer Service, Radiography, Art, Leadership, Accounting, Microsoft Word, Furniture, Patient Education, Sales, Human Resources, Dentistry, Strategy, Call Centers, X-ray
Education
Greenville Technical College 2010 — 2013
Associate of Science (AS), Dental Hygiene/Hygienist, 3.9
Greenville Technical College 2009 — 2013
Associate's degree, Dental Hygiene/Hygienist, 3.9 GPA
Newark School ofFine & Industrial Arts 1982 — 1985
Associates, Graphic Design/Fine Arts
Ecolab August 2009 - Present
Portfolio Recovery Associates 2006 - 2008
Education
University of Minnesota-Twin Cities
UAB Medicine August 2014 - Present
Portfolio Recovery Associates June 2007 - August 2014
Skills
Budgeting, Vendor Management, Windows, Active Directory, Telephone Skills, Customer Relations, Call Center, Computer Hardware, Troubleshooting, SharePoint, Research, IT Management, Administration, Problem Solving, MS Project, Visual Studio, Security, Project Management, Cisco Technologies, System Administration, Software Documentation, Customer Service, Citrix, Call Centers, Networking, Windows Server, Disaster Recovery, Access, Group Policy, Visio, VMware, Network Administration, VMware ESX, Team Leadership, Virtualization, Process Improvement, DNS, Analysis, Dell PowerEdge Servers, Training, CCNA, Telecommunications, DHCP, Windows 7, Microsoft Certified..., Windows XP, Technical Support, Business Intelligence, Requirements Analysis, VMware Infrastructure
Education
Herzing University-Birmingham 2007 — 2013
Bachelor of Applied Science (BASc), Computer Science
University of Alabama 2000 — 2005
Bachelor's degree, Psychology
Portfolio Recovery Associates DirectorIBM1997 - 2006
Education
Fordham University School of Law
JD, Employment Law
Portfolio Recovery Associates Group ControllerDominion Enterprises2002 - 2006
Education
University of Virginia Darden School of Business 1984 — 1986
MBA, Finance
Emerson College 1977 — 1981
BFA, Costume Design
Balbec Capital LP, an affiliate of Starwood Capital Group May 2010 - Present
Portfolio Recovery Associates May 2009 - April 2010
JP Morgan March 2008 - February 2009
Bear Stearnsnew November 2006 - March 2008
Skills
Portfolio Management, Risk Management, Asset Managment, Banking, Vendor Management, Process Improvement, Due Diligence, Negotiation, New Business Development, Business Strategy, Credit Cards, Chapter 13 Bankruptcy, Bankruptcy, Customer Satisfaction, Asset Management, Credit, Loans, Financial Analysis, Management, Financial Services
Education
Siena College 2002 — 2006
B.S. Economics, Economics
Capital One November 2010 - Present
Portfolio Recovery Associates May 2009 - November 2010
American Express 2008 - May 2009
Bank of America May 1998 - May 2008
Skills
Leadership, Management, Project Management, Strategic Planning, Strategy
Education
University of Phoenix 2012 — 2015
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
California State University-Northridge 1996 — 1998
Business Administration and Management, General
Francisco Bravo Medical Magnet High School 1992 — 1996
Diploma
Portfolio Recovery Associates December 2003 - Present
Skills
Strategic Communications, Media Relations, Crisis Communications
Education
The College of William and Mary - Marshall Wythe Law School 1986 — 1989
Doctor of Law (J.D.)
Mary Washington College 1982 — 1986
Bachelor of Arts (B.A.), Political Science
Frank W. Cox High School 1980 — 1982
Wells Fargo Home Mortgage November 2011 - April 2013
Wells Fargo Home Mortgage May 2011 - November 2011
Portfolio Recovery Associates September 2007 - May 2011
Anchor Receivable Management September 2007 - March 2008
W.S. Badcock Corporation March 2007 - September 2007
Astralloy Steel Products, Inc. April 2005 - December 2005
Skills
Talent Management, Succession Planning, Employee Engagement, Recruiting, Talent Acquisition, Organizational..., Human Resources, HRIS, Learning Management..., Consumer Lending, Customer Service, Loans, Mortgage Lending, Team Building, Training, Underwriting, Banking, Credit, Management, Leadership, Credit Analysis
Education
DeVry University-Georgia 2005 — 2006
Business Administration
Southern University of Baton Rouge, Louisiana 1993 — 1994
Self-Employed January 2012 - Present
Nixon, CPA September 2009 - March 2011
Portfolio Recovery Associates November 2008 - September 2009
Georgia-Pacific LLC July 2005 - June 2008
Education
Tulane University - A.B. Freeman School of Business 2004 — 2005
MACCT, Accounting
Lipscomb University 1996 — 2000
BS, Biology
Portfolio Recovery Associates 2014 - Present
Portfolio Recovery Associates, Inc. 2009 - Present
Skills
Business Analysis, SQL, Requirements Analysis, SDLC, Microsoft SQL Server, Oracle, Vendor Management, Project Management, Business Intelligence, Java, Process Improvement, Windows
Education
Roosevelt University 2004 — 2006
BS, Finance
McHenry County College 2001 — 2002
Sonoco November 2013 - Present
Portfolio Recovery Associates November 2006 - November 2013
Bobrick Washroom Equipment 2004 - 2006
Horace Mann 1998 - January 2003
Quebecor World 1989 - 1997
Education
University of Arkansas 1985 — 1988
Animal Science
McAngus Goudelock & Courie April 2012 - Present
Shapiro & Ingle, LLP November 2010 - March 2012
Huron Consulting Group August 2009 - November 2010
Portfolio Recovery Associates January 2009 - May 2009
Campus Crusade for Christ June 2008 - July 2008
U.S. District Court Judge Walter D. Kelley (E.D. Va.) September 2007 - March 2008
U.S. Magistrate Judge Wallace Dixon (M.D.N.C.) May 2007 - August 2007
North Carolina State Senator Jim Forrester May 2006 - August 2006
Rick Hendrick Chevrolet of Durham May 2003 - August 2003
Skills
Civil Litigation, Property Law, Workers Compensation, Hearings, Legal Research, Legal Writing, Intellectual Property, Courts, Mediation
Education
Regent University School of Law 2006 — 2009
Juris Doctor, Law
Appalachian State University 2002 — 2006
B.S., Political Science, Pre-Law
Southeast Raleigh High School
South University December 2010 - Present
Lexolution July 2010 - December 2010
South University March 2010 - December 2010
Portfolio Recovery Associates November 2008 - September 2009
Portfolio Recovery Associates October 2004 - October 2008
Portfolio Recovery Associates October 2003 - October 2004
British Commonwealth World Sector Corporation January 1998 - May 2003
CACI, Inc. 1994 - 1997
The Washington D.C. Church of Christ 1992 - 1997
U.S. Army, Office of the Judge Advocate General 1991 - 1991
Skills
Legal Research, Legal Writing, Risk Management, Non-profits, Dispute Resolution, Corporate Law, Insurance, Customer Service, Training, Creditors' Rights, Litigation, Nonprofits, Commercial Litigation
Education
University of Cambridge 2000 — 2000
On-Line Certificate Program, Risk Management
University of Richmond School of Law 1988 — 1991
Juris Doctor, Law
Temple University 1984 — 1988
Bachelor of Arts in English & Minor in Political Science, English & Political Science
Reliant-Technologies, LLC August 2014 - Present
Portfolio Recovery Associates March 2007 - August 2014
Skills
Active Directory, Windows Server, VMware, Backup Exec, Symantec Security, Barracuda Spam Filter, Exchange 2010/2007/2003, Windows 7, SOX Compliancy, CompTIA Network+..., Disaster Recovery, Dell PowerEdge Servers, Microsoft Exchange, VMware ESX, DNS, Microsoft SQL Server, SharePoint, Network Administration, Network Security, Servers, System Administration, Security, Customer Service, Computer Security
Education
Old Dominion University 2003 — 2005
BSBA, Network Administration
Kohl's Department Stores March 2014 - Present
Exeter Finance Corp October 2012 - January 2014
Global Acceptance Credit Company January 2012 - August 2012
Global Acceptance Credit Company December 2008 - January 2012
US Army Active/National Guard June 2001 - June 2009
Portfolio Recovery Associates July 2007 - December 2008
Global Acceptance Credit Company February 2005 - July 2007
Skills
Customer Service, Microsoft Office, Supervisory Skills, Negotiations, Account Management, Accounts Receivable, Analysis, Auditing, Banking, Budgets, Business Development, Call Centers, Coaching, Contract Negotiation, Credit, Credit Cards, Customer Satisfaction, Employee Relations, Finance, Financial Analysis, Forecasting, Interviews, Inventory Management, Leadership, Leadership Development, Loans, Management, Microsoft Excel, Microsoft Word, Negotiation, Operations Management, Outlook, Performance Management, Policy, Portfolio Management, PowerPoint, Process Improvement, Program Management, Quality Assurance, Recruiting, Risk Management, Sales, Sales Management, Sales Operations, Salesforce.com, Strategic Planning, Team Building, Team Leadership, Time Management, Training
Education
Mountain View College
Portfolio Recovery Associates July 2014 - Present
BrownGreer PLC March 2012 - August 2013
Hire Counsel March 2012 - November 2012
Henrico County Public Schools August 2008 - January 2012
Skills
Legal Research, Legal Writing, Public Speaking, Editing, Research, Document Review, Courts, Software Documentation, Training, Westlaw, Policy, Mediation, Nonprofits, Government, Appeals, Criminal Law, Community Outreach
Education
Regent University School of Law 2001 — 2005
Juris Doctor, Law
Texas A&M University 1999 — 2000
Master of Science, Educational Human Resource Development
NAVY EXCHANGE SERVICE COMMAND (NEXCOM) June 2014 - December 2014
Portfolio Recovery Associates January 2014 - January 2014
T. Parker Host March 2013 - July 2013
Dominion Enterprises May 2011 - August 2011
Skills
SQL, Oracle PL/SQL..., SQL Server Management..., Visual Studio, Unix Shell Scripting, ASP.NET, C#
Education
Tidewater Community College 2012 — 2013
Career Studies Certificate
Virginia Commonwealth University - School of Business 2007 — 2011
Bachelor of Science (B.S.)
Ashley Furniture Homestore July 2015 - Present
Birmingham Business Writing by Jim Eiland July 2015 - Present
Portfolio Recovery Associates November 2012 - August 2014
E.A. Renfroe Through Advantage Staffing December 2011 - February 2012
Wachovia/Well's Fargo Through Aerotek Staffing June 2011 - December 2011
Skills
Adobe Photoshop, Microsoft Excel, Microsoft Outlook, Microsoft Word, Sales (4 Years), Customer Service(5 Yrs.), Call Center (5 Yrs.), Collections (5 Yrs.), Proven Sales Record, Strong Communicator, Great with Computers, Skilled on the Phone, Multitasks Well, Punctual, Perfect Attendance, Can Work Any Shift, Excellent People Skills
Education
University of Alabama at Birmingham 1994 — 1997
M.A., English
Samford University 1984 — 1988
Certification in Middle School Math (Grades 4-8), Mathematics
University of Alabama at Birmingham 1977 — 1981
B.A., English
Hall Automotive Group August 2010 - December 2012
Goldrush August 2007 - July 2010
Portfolio Recovery Associates January 2005 - July 2007
Skills
Sales Management, Sales, Team Building, Inventory Management, Account Management, Customer Service, Profit, Income Statement, Franchise Consulting, Selling Skills, Strategic Leadership, Customer Retention, Tactical Planning, Executive Management, Retail, Profit Maximization, Forecasting, Product Diversification, P&L Responsibility, Loss Prevention, P&L
Education
Strayer University (VA) 2013 — 2014
Bachelor's Degree, Purchasing, Procurement/Acquisitions and Contracts Management, 3.5
PJA School for Paralegal Studies 1991 — 1991
Certified Paralegal, General Practice, 3.75
Valley Forge Military Academy & College 1987 — 1989
Associate of Science (AS), Business Administration and Management, General
Xerox Services September 2012 - Present
Portfolio Recovery Associates February 2011 - September 2012
New York Times October 2010 - December 2010
Army Air Force Exchange June 2010 - September 2010
U.S. Census Bureau April 2009 - March 2010
Center for Applied Research And Public Policy Norfolk State University May 2009 - July 2009
Cox Auto Trader May 2005 - January 2009
Navy Exchange Service Command July 1987 - July 2003
Skills
Organization, Collective Bargaining, System Administration, Training, Employee Benefits, Access, Customer Service, Microsoft Excel, PowerPoint, Team Building, Coaching, Organizational..., Talent Acquisition, Team Leadership, Microsoft Word, Office Management, Time Management, Social Networking
Education
Capella University 2013 — 2016
Doctorate, Strategic Innovation and Leadership
Strayer University (DC) 2010 — 2012
Masters, MBA/Human Resources, 3.8
Norfolk State University 2008 — 2012
Masters, Urban Affairs/Human Resources, 3.9
Norfolk State University 2006 — 2008
Bachelor, Sociology
Tidewater Community College 2004 — 2006
Associates, Criminal Justice
PORTFOLIO RECOVERY ASSOCIATES June 2014 - Present
Chase May 2007 - November 2013
Citi March 2001 - May 2007
Option One Mortgage 1993 - 1997
Skills
Credit Analysis, Account Reconciliation, Brand Management, Collections, Credit, Credit Management, Mortgage Banking, Mortgage Servicing, Risk Management, Loans, Process Improvement, Default, Loss Mitigation, Loan Servicing, Consumer Lending, Financial Risk, Banking, Financial Services, Residential Mortgages, Credit Cards, Credit Risk, Finance, Loan Origination, Underwriting, Portfolio Management, Financial Analysis, Call Centers, Mortgage Lending, Relationship Management, FHA, Mortgage Underwriting, Lines Of Credit
Education
California State University-Sacramento 1980 — 1983
Bachelor of Science (B.S.), Criminal Justice and Corrections
San Joaquin Delta College 1978 — 1981
Associate of Arts (AA), Business Administration and Management, General, B
God Is In The Details Too January 2012 - Present
ResCare HomeCare January 2006 - January 2015
Christian Leaders Hampton Roads January 2013 - May 2013
Bon Secours Health System January 2006 - January 2007
Ross Stores, Inc. January 2006 - January 2007
Portfolio Recovery Associates January 2005 - December 2005
TJ Maxx February 2002 - November 2002
Darden's Electric March 1996 - September 1998
Approved Mortgage January 1997 - January 1998
Mary Jane Bakery 1998 - 1998
Skills
Negotiation, Strategic Planning, Public Speaking, Microsoft Office, PowerPoint, Outlook, Certified Debt Collector, CNA, medical terminology, Educational Psychology, Budgets, Photoshop, Spanish (limited..., Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Editing, DCJS certified armed..., Team Building, Project Management, Social Media, Event Planning, Marketing, Healthcare, Entrepreneurship, Cpr Certified, Elder Care, Home Care, Leadership, Data Entry, Patient Advocacy, Human Resources, Hospitals, Training, Compassion, Leadership Development, Direct Patient Care, Caregiving, Time Management, Marketing Strategy, Social Networking, Teamwork, Preventive Medicine, Data Analysis, Medical Technology, Clinics, Healthcare Industry
Education
Thomas Nelson Community College 2007 — 2011
Associate of Science (A.S.), Science
Old Dominion University 1998 — 1999
Biology/Biological Sciences, General
Portfolio Recovery Associates October 2013 - Present
Education
Tidewater Community College 2010 — 2012
Accountemps August 2013 - Present
Portfolio Recovery Associates October 2008 - June 2012
The Lee Group July 2008 - October 2008
PEMCCO August 2005 - July 2008
Skills
Payroll, Employee Relations, Human Resources, New Hire Orientations, Onboarding, ADP Payroll, ADP ReportSmith, ADP E-Time, Garnishments, Bookkeeping, Employee Benefits, HRIS, Invoicing, Microsoft Office, QuickBooks, PeopleSoft, Accounts Payable, Accounts Receivable, Terminations, Auditing, Training, Management
Education
Tidewater Community College 1996 — 1997
Business Administration and Management, General
Zaken Corporation February 2012 - Present
Regions Financial Corporation April 2011 - February 2012
Portfolio Recovery Associates June 2010 - January 2011
Skills
Adobe Software, 10 Key, Microsoft Office, Microsoft Works, Excel, Telecommunications, Teamwork, Retail, PowerPoint, Customer Service, Leadership Development, Coaching, Banking
Education
Centenary College of Louisiana 2006 — 2010
Health and Exercise Science
PORTFOLIO RECOVERY ASSOCIATES January 2014 - April 2015
IBEX Global July 2012 - April 2013
Fresh Pride 2011 - 2012
Skills
Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Leadership, Public Speaking
Education
Bryant & Stratton College-Hampton 2014 — 2015
Associate’s Degree, Medical/Clinical Assistant
Portfolio Recovery Associates October 2010 - June 2011
Portfolio Recovery Associates, Inc. March 2009 - June 2011
Bay Auto Wholesales May 2006 - October 2008
Bay Auto Wholesales May 2006 - October 2008
Express Check Advance October 2004 - May 2006
Express Check Advance October 2004 - May 2006
Skills
Typing
Education
Strayer University FL 2012 — 2014
Florence-Darlington Technical College
Associates of Science Diploma
Marion High School
Diploma
Marion Vocational Center
Ashford University
Associates of Business 2007
ITT Technical College
Criminal Justice
Strayer University
Quantem Aviation Services August 2007 - Present
Portfolio Recovery Associates January 2009 - January 2012
Amerigroup January 2006 - January 2008
Virginia Career Institute January 2005 - January 2006
Skills
Office Administration, Customer Service, Warehousing, Microsoft Office, Medical Billing, medical coding, Cpr Certified, Supervising, Bulk Mailing, Mailroom Operations, Data Entry, Problem Solving, Business Aviation, Managing Database, Packing, Pallet Jack, Forklift Operator, Research, Conflict Resolution, Palletizing, Sorting, Food Packaging, Team Leadership, Accurate Record Keeping, Front Office, Access
Education
Fortis College-Norfolk 2004 — 2005
Certified Medical Office Specialist, Medical Office Assistant/Specialist, 3.8
Tidewater Community College 1998 — 1999
General Studies
Nansemond River High School 1992 — 1994
Vocational Diploma, Cosmetology/Cosmetologist, General
American Heart Association
Virginia Career Institute
Young Williams PC September 2012 - Present
Portfolio Recovery Associates September 2011 - September 2012
TitleMax July 2010 - August 2011
Skills
Customer Service, Microsoft Office, Public Speaking, Microsoft Excel, Research, Microsoft Word, Leadership, Management, Strategic Planning, PowerPoint
Education
Bethel College (TN) 2007 — 2008
Perry County High School 2003 — 2007
Avis Budget Group/Hertz DTAG August 2011 - Present
Wilson County Medical January 2004 - June 2013
Portfolio Recovery Associates October 2006 - March 2009
Skills
Customer Satisfaction, Training, Call Centers, Access, Inventory Management
Education
Tidewater Community College 2012 — 2015
Sutherland Global Services June 2014 - Present
Portfolio Recovery Associates June 2013 - February 2014
Sutherland Global Services April 2012 - December 2012
GEICO May 2007 - March 2012
U.S. Coast Guard September 1988 - May 2007
Skills
Insurance, Customer Service, Property & Casualty..., Customer Satisfaction, Sales, General Insurance
Education
DeVry University 2013 — 2015
Portfolio Recovery Associates October 2013 - Present
ARS National Services March 2011 - August 2013
Skills
Customer Service, Collections, Data Entry, Proofreading, Skip Tracing, Microsoft Excel, W, Microsoft Word, Outlook, VIP, Accounts Receivable
Education
University of Phoenix 2012 — 2014
Master's of Science, Public Administration
University of Phoenix 2010 — 2012
Bachelor of Science (BS), Criminal Justice and Corrections
PORTFOLIO RECOVERY ASSOCIATES March 2013 - August 2015
Genesis Health Clubs November 2014 - April 2015
Education
Hutchinson Community College 2014 — 2015
Getting credits to transfer, Accounting, Sophmore