Primus Knowledge Solutions
Industry: Software company
DescriptionHeadquarters: Seattle, WA Founded: 1986 Parent organization: Art Technology Group
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Primus Knowledge Solutions Employees
Software AG October 2014 - Present
Ariba, an SAP company October 2012 - October 2014
CA Technologies April 2011 - April 2012
CA Technologies Inc April 2008 - March 2011
WatchGuard 2005 - 2007
Primus Knowledge Solutions 2001 - 2005
Kana 1999 - 2001
Seagate Software (Crystal Decisions) 1997 - 1999
Novell 1995 - 1997
Canon 1993 - 1995
Skills
Business Strategy, Management, Strategic Partnerships, Direct Sales, Sales Management, Business Alliances, Channel, Sales Process, Account Management, B2B, Managed Services, Team Leadership, Marketing Strategy, Contract Negotiation, Strategic Planning, Cross-functional Team..., Negotiation, Team Building, Business Planning, Executive Management, CRM, E-commerce, Entrepreneurship, Mergers, International Sales, Competitive Analysis, SaaS, Cloud Computing, Acquisitions, Strategy, Professional Services, Mergers & Acquisitions, Solution Selling, Enterprise Software, Business Development, Go-to-market Strategy, Salesforce.com, Leadership, Master Data Management
Education
Ryerson University 1989 — 1993
BBM, Business
Trend Micro March 2015 - Present
FishNet Security (Merged with Accuvant Feb 2015) August 2014 - February 2015
Alchemy Security, LLC January 2013 - September 2014
Proficio Group August 2011 - January 2013
Technology Integration Group May 2009 - December 2010
DNF February 2007 - July 2009
Apani November 2005 - February 2007
Dell Corporation May 2004 - November 2005
Primus Knowledge Solutions May 2001 - May 2004
Skills
Lead Generation, Marketing Strategy, Sales Management, CRM software, Remote Infrastructure..., Negotiation, Strategic Planning, Salesforce.com, New Business Development, Commissioning, Strategic Selling, Miller-Heiman Strategic..., Public Speaking, Managed Services, SaaS, Storage, Go-to-market Strategy, Business Development, Sales, CRM, Strategy, Professional Services, Product Marketing, Solution Selling, Enterprise Software, Strategic Partnerships, Direct Sales, Cloud Computing, Security, Channel Partners, Sales Operations, E-commerce, Management, Start-ups, Leadership, Networking, Outsourcing, P&L Management, Network Security, Key Account Management
Education
Chapman University, The George L. Argyros School of Business and Economics 1981 — 1985
BS, Major: Marketing, Minor Economics
Robert Service High School 1978 — 1980
BS, General Studies
Chapman University
Bachelor's degree, Marketing
KIS Enterprises (through Lodestar Business Consulting) April 2006 - Present
Engenex Technologies July 2004 - April 2006
Northwest Wine Mart July 2004 - April 2006
Ste. Michelle Wine Estates February 2001 - July 2004
InfoMove June 1999 - November 2000
Cambridge Technology Partners March 1998 - May 1999
BEST Consulting March 1996 - March 1998
Primus Knowledge Solutions November 1994 - March 1996
BEST Consulting November 1993 - November 1994
Microsoft June 1990 - July 1993
Skills
Business Development, Program Management, Business Strategy, Product Management, Start-ups, Entrepreneurship, Strategy, Mobile Devices, Solution Selling, Cloud Computing, Team Leadership, CRM, Wireless, Management, Product Development, Integration, Software Development, Project Management
Education
University of Washington 2001 — 2003
MBA
University of Washington 1994 — 1995
Product Management Certificate
University of Arizona 1984 — 1990
BS in Computer Engineering
TOA Technologies December 2009 - September 2011
Inovis July 2005 - September 2009
ICM May 2002 - July 2005
Primus Knowledge Solutions June 2000 - 2002
Sales Technologies December 1986 - December 1999
Skills
SaaS, Strategy, CRM, Enterprise Software, Process Improvement, Leadership, Program Management, Professional Services, Management, Start-ups, Executive Management, Integration, Operations Management, Business Process, Business Development, Team Building, Cloud Computing, Product Management, Business Analysis, Analysis, E-commerce, Business Intelligence, Training, Project Management, Change Management, Telecommunications, Consulting, Mobile Devices
Education
Middle Tennessee State University 1971 — 1975
University of Montevallo
Applied Systems January 2013 - Present
Radiate Media (Formerly Matchbin) June 2010 - July 2012
Red Oak Marketing Group/ ThreeClix, LLC May 2001 - June 2010
Primus Knowledge Solutions August 2000 - May 2001
Servicesoft Technologies (start-up) acquired by Kana February 1999 - June 2000
Network Associates, Inc./Magic Solutions, Inc. February 1997 - February 1999
Unique Business Systems April 1992 - February 1997
Egghead Software October 1985 - March 1992
Skills
Digital Media, Social Media Marketing, Online Advertising, Enterprise Software, CRM, Lead Generation, SaaS, Solution Selling, Channel, Direct Sales, Account Management, Strategic Partnerships, Sales Enablement, Sales Management, Management, Business Development, Digital Marketing, SEO, Leadership, Sales, Sales Operations, Sales Process, Selling, Start-ups, Strategy, Cloud Computing, Cold Calling, Professional Services, Salesforce.com
Education
Governors State University 2005 — 2006
Business Administration and Management, General
Thornton College
AA, Business Adm
Alan Haight March 2013 - Present
Washington State Department of Licensing June 2011 - March 2013
Washington State Department of Licensing 2008 - 2011
Washington State Department of Licensing 2005 - 2008
Washington State Department of Licensing 2003 - 2005
Primus Knowledge Solutions 1999 - 2002
U.S. Bank 1970 - 1998
Skills
Executive Management, Strategic Partnerships, Public Sector, Strategic Planning, Program Management, Cross-functional Team..., Team Building, Product Management, Process Improvement, CRM, Change Management, Project Management, Marketing Strategy, Business Analysis, Business Development, Business Strategy, Budgets, Customer Service, Government, Leadership, Management, Management Consulting, Operations Management, Performance Management, Policy, Project Planning, Risk Management, Strategy, Training
Education
Portland State University - School of Business 1970 — 1976
Bachelor of Science, Business Administration
Gemio January 2015 - Present
EBP Technologies, LLC October 2013 - Present
Sidejar.com July 2013 - Present
UW Medicine July 2009 - Present
Urbanspoon March 2012 - February 2015
Energy Savvy April 2010 - March 2012
Jobster, Inc. April 2004 - March 2007
Primus Knowledge Solutions April 2001 - October 2001
Chase Bobko September 2000 - April 2001
Deploy November 1997 - September 1998
Skills
User Interface Design, Web Development, Program Management, Web Applications, Start-ups, Product Development, User Experience, Ruby, Ruby on Rails, CSS, Product Management, Information Architecture, User-centered Design, Usability Testing, Agile Methodologies, Software Development, jQuery, JavaScript, Usability, Agile Project Management, Scrum, User Interface, Content Management
Education
University of Colorado Boulder 1984 — 1988
BS, Engineering/Computer Science
University of Colorado Boulder 1984 — 1988
Bachelor's degree, Electrical Engineering
T-Mobile February 2014 - Present
IT Talent Finder December 2013 - Present
Cowboy College January 2012 - Present
Cowboy Logic Press January 2008 - Present
AT&T July 2006 - September 2013
Mobile Integration WorkGroup (MIW) July 2006 - May 2008
Boeing June 2005 - July 2006
Cingular Wireless March 2005 - June 2005
Primus Knowledge Solutions 2001 - 2005
ATGm (Primus) 2001 - 2004
Skills
Technical Team Builder, Program Management, Test Management, Team Building, Strategic Planning, Test Strategy, Test Planning, Process Improvement, Change Management, Customer Satisfaction, Problem Solving, Quality Center, Team Leadership, Operations Management, System Testing, Mentoring, Customer Relations, Customer Service, Product Development, Business Strategy, Planning, Cross-functional Team..., Vendor Management, Project Planning, Leadership Trainer, Software Quality..., Testing, Quality Assurance, Leadership, Test Cases, Troubleshooting, Requirements Analysis, SDLC, Agile Methodologies, Telecommunications, MS Project, Networking, Mobile Devices, Software Project..., Software Development, Test Automation, Software Documentation, Wireless, Product Management, Unix, Mobile Applications, Agile Project Management, Project Management, User Acceptance Testing, SharePoint
Education
Royal Roads University 1998 — 1999
Network Engineering Certification, Computer Sciences
Royal Roads University 1998 — 1999
Computer and Information Sciences and Support Services
Training Systems Institute 1994 — 1995
Certificate, Business Management Trainer
University of Northern British Columbia 1971 — 1972
HD Mechanical Sciences
Chermak Construction, Inc November 2013 - Present
Berkwitt Services, LLC September 2004 - October 2014
Powertech Group November 2002 - June 2004
Primus Knowledge Solutions September 2000 - June 2002
Pro2Net September 1999 - July 2000
Applied Microsystems June 1996 - September 1999
Evans Group February 1993 - June 1996
Lintas:NY March 1991 - November 1992
Backer Spielvogel Bates May 1989 - March 1991
Ammirati & Puris January 1986 - May 1989
Skills
Market Research, Business Development, Marketing Communications, CRM, Customer Service, Market Planning, Brand Architecture, Embedded Systems, Computer Security, Framing, Research, Leadership, Databases, Product Management, Marketing Strategy, Marketing, Business Strategy, New Business Development, Strategic Planning, Account Management, Advertising, Start-ups, Cross-functional Team..., Team Building, Marketing Management, Integrated Marketing, Strategic Partnerships, Strategy, Social Media Marketing, Contract Negotiation, Product Marketing, B2B, Management, Sales, Lead Generation, Enterprise Software, Project Management, E-commerce, Budgets, Entrepreneurship, Public Relations, Program Management, Sales Management, Creative Direction, Business Planning, Corporate Communications, Negotiation, Online Marketing, Marketing Research, Online Advertising
Education
Johns Hopkins Bloomberg School of Public Health
Data Science and R Programming Certification Program
Reed College
BA, English Literature
FTI Consulting November 2003 - Present
Intelligent Results October 2002 - September 2003
Siebel Systems October 2000 - October 2002
Primus Knowledge Solutions 1997 - 2000
Novell 1995 - 1996
Borland 1987 - 1995
Skills
Ringtail, Attenex, ESI Processing, SaaS, Professional Services, Consulting, Document Management, Enterprise Software, Salesforce.com, Computer Forensics, Project Management, Cloud Computing, Litigation, Document Review, Analytics, Predictive Analytics, Litigation Support, Business Development, Due Diligence, Contract Negotiation, Legal Research, Strategic Partnerships, Strategy, Intellectual Property, Business Intelligence, Legal Assistance, Records Management, Management, Account Management
Education
California State University-Long Beach 1983 — 1987
Bachelor of Science (BS), Business Administration and Management, General
KH International October 2013 - Present
ista North America October 2010 - October 2013
Synq Solutions August 2009 - October 2010
Invistics November 2004 - August 2009
Evolution Business Solutions 2001 - 2005
Careerbuilder.com August 2002 - November 2004
Primus Knowledge Solutions November 1998 - September 2002
Lanier Worldwide 1997 - 1998
Skills
Project Management, Program Management, Agile Methodologies, Microsoft SQL Server, SaaS, Scrum, SDLC, Integration, Product Management, Software Development, Enterprise Software, Business Intelligence, SharePoint, Business Analysis, C#, SQL, ASP.NET, Process Improvement, .NET, Software Project...
Education
University of Georgia - Terry College of Business 2003 — 2007
MBA, Business
The University of Georgia 1992 — 1997
BS, Computer Science
San Francisco Conservatory of Music January 2015 - Present
Partner Assist October 2013 - Present
Amazon Web Services September 2011 - August 2013
Hewlett Packard Software February 2007 - August 2011
Mercury Interactive (acquired by HP) August 2003 - January 2007
Kintana (acquired by Mercury) November 2001 - August 2003
Accenture September 2000 - October 2001
Primus Knowledge Solutions January 1998 - October 1998
Computer Associates January 1995 - December 1997
Skills
Sales Enablement, Channel, IT Governance, Project Portfolio..., Forecasting, Alliances, Business Alliances, Enterprise Software, IT Strategy, Governance, Strategy, Strategic Partnerships, Solution Selling, Product Management, Program Management, Business Planning, Partner Management, Start-ups, Strategic Alliances, Business Development, Management, Executive Management, Cross-functional Team..., SaaS, Cloud Computing
Education
Massachusetts Institute of Technology - Sloan School of Management 1998 — 2000
MBA, Strategy and Information Technology
University of Michigan
B.A., Music Performance - Viola
Lake Washington School District 2014 - Present
Concur Technologies May 2008 - August 2013
ATG/Primus 2006 - 2008
Onyx September 2005 - May 2006
Primus Knowledge Solutions August 2000 - October 2004
Morgan Stanley Dean Witter Japan Limited September 1998 - July 2000
Skills
SaaS, Business Intelligence, SQL, Quality Assurance, Professional Services, Enterprise Software, Cloud Computing, CRM, Salesforce.com, Software Quality..., Account Management
Education
University of Hawaii at Manoa
Management Information System
Towers Watson June 2012 - Present
Towers Watson January 2010 - June 2012
Consona Corporation May 2006 - December 2009
etalk April 2004 - April 2006
Primus Knowledge Solutions December 2000 - April 2004
Covansys April 1999 - December 2000
Keane June 1998 - April 1999
University of Georgia September 1995 - May 1998
Skills
Enterprise Software, Business Analysis, Project Management, SaaS, CRM, Knowledge Management, Business Intelligence, Professional Services, Cloud Computing, Program Management, Vendor Management, Requirements Gathering, Process Improvement, Call Center, Agile Methodologies, Integration, Call Centers, Business Development, Team Leadership, Solution Architecture, Sales, Management, Account Management, Product Management, Team Management
Education
The University of Georgia 1991 — 1995
Bachelor of Arts, History, Anthropology
Crestwood High School, Dunwoody, GA 1987 — 1991
Resources Global Professonals September 2014 - Present
Aventine Hill Partners, Inc. September 2012 - September 2014
United Services Automobile Association 2004 - 2011
Denise Shipp Consulting February 2004 - May 2004
Washington Mutual 2002 - 2004
Siebel Systems, Inc 2001 - 2001
Primus Knowledge Solutions 1999 - 2001
Skills
Business Transformation, Start-up Consulting, Engagement Management, Management Consulting, Change Management, Program Management, Program Development, Project Portfolio..., Project Implementation, Project Execution, Software Project..., Business Reorganizations, Process Performance..., Knowledge Management, Performance Improvement, Operational Excellence, Business Analytics, Data Management, Technology Needs..., Business Technology..., Data Mining, Predictive Modeling, Knowledge Discovery, Management, Business Process..., Project Management, Requirements Analysis, Business Process, Business, Leadership, CRM, Strategy, Strategic Planning, SDLC, Process Engineering, IT Strategy, PMO, Continuous Improvement, Six Sigma, Process Improvement, Vendor Management, Enterprise Software
Education
University of Phoenix 2002 — 2004
MBA
California State University-San Bernardino 1988 — 1992
BS
Oracle Corporation March 2011 - Present
Art Technology Group (ATG) January 2005 - February 2011
Primus Knowledge Solutions August 2000 - December 2004
Skills
Cloud Computing, Professional Services, Oracle, Enterprise Software, Enterprise Architecture, Java Enterprise Edition, SaaS, Integration, Software Project..., Software Development, Management, Solution Architecture, Business Intelligence, CRM, XML
Education
University of Arizona
B. S., Mathematics Education
University of Washington
M. Ed., Mathematics
IdentityMine February 2008 - Present
ATG September 2004 - January 2008
Primus Knowledge Solutions December 2002 - August 2004
Skills
User Experience, Usability Testing, Information Architecture, User Interface Design, Interaction Design, User-centered Design, Wireframes, User Experience Design, Heuristic Evaluation, Information Design, User Research, Wire Framing
Education
University of Washington 2004 — 2006
MSTC
Pomona College 1986 — 1990
BA
Epicor Software January 2011 - Present
Lawyer's Title Company 2003 - 2010
Primus Knowledge Solutions 2000 - 2003
Hotel Information Systems 1998 - 2000
Nextel 1996 - 1998
Federal Express 1992 - 1996
Skills
New Business Development, Sales, Sales Process, Sales Management
Education
California State University-Fullerton 1987 — 1992
BA, Communications (Radio, TV, Film)
San Diego State University-California State University 1986 — 1988
Communications (Radio, TV, Film)
Brightsquid Dental Ltd. August 2009 - Present
Big Context Corporation July 2009 - Present
NEOVIA Financial Plc. (formerly NETELLER Plc) August 2005 - June 2009
Control-F1 Corporation October 2003 - August 2005
Genelex Corporation November 2002 - October 2003
Primus Knowledge Solutions March 2001 - August 2002
Chase Bobko August 2000 - March 2001
Saltmine March 2000 - July 2000
MPL2.com October 1998 - July 2000
Skills
Product Management, Start-ups, Strategic Planning, Team Leadership, Strategic Partnerships, Product Marketing, Mergers, Entrepreneurship, New Business Development, E-commerce, Business Strategy, Team Building, Project Management, Executive Management, Business Development, Cross-functional Team..., Marketing Strategy, Strategy, Product Development, Analytics, Budgets, Business Analysis, Business Intelligence, Business Planning, Business Process, Business Process..., CRM, Change Management, Competitive Analysis, Consulting, Contract Negotiation, Human Resources, Enterprise Software, IT Management, Integration, International Business, Lead Generation, Leadership, Management, Management Consulting, Marketing, Mergers, Online Advertising, Professional Services, SaaS, Sales, Software Development, Venture Capital, Vendor Management, Training
Education
University of Calgary 1990 — 1993
LL.B, Law
University of Calgary 1982 — 1986
BSc, Molecular and Microbial
University of Calgary
MSc, Medical Science - Surgery
OPM January 2013 - Present
U.S. Office of Personnel Management (OPM) 2015 - 2015
Delta Air Lines June 2011 - December 2012
AT&T Mobility 2008 - 2009
Bank of America 2007 - 2008
Accenture Technology Solutions - Bellsouth 2006 - 2007
Accenture Technology Solutions - Bellsouth 2005 - 2005
Accenture Technology Solutions - Bellsouth 2002 - 2004
Primus Knowledge Solutions 2000 - 2001
Coca-Cola Enterprises 1999 - 2000
Skills
Test Planning, Test Management, Software Quality..., QTP, Quality Center, Manual Testing, Visual Studio, Microsoft Test Manager, Agile Methodologies, LoadRunner, Test Automation, Testing, Unix, Integration Testing, Microsoft SQL Server, Visual Basic, Oracle, Shell Scripting, VBScript, Scrum, User Acceptance Testing, SQL, Performance Testing, WinRunner, Quality Assurance, Regression Testing, JMeter, Solaris, Performance Tuning, System Testing, Test Cases, Defect Tracking, White Box Testing, Ant, Test Strategy, HP QTP, HP Quality Center
Education
Georgia State University 1996 — 1998
B.S., Computer Science, Mathematics
Clayton State College 1994 — 1996
A.S., Avionics
Clayton State College 1992 — 1994
A.S, Airframe and Powerplant
SolutionsIQ March 2012 - Present
Highline College June 2010 - Present
WDS Global June 2004 - March 2012
Unified Signal 2003 - 2004
bSquare 2002 - 2003
Primus Knowledge Solutions 1998 - 2002
Skills
Agile Methodologies, Java, XP, Pair Programming, TDD, Continuous Integration, Ruby, Linux, Scrum, Spring, Maven, Eclipse, Hibernate, Mobile Devices, Extreme Programming, Test Driven Development, JUnit, GWT, Subversion, Web Services, Coaching, Training, Java Enterprise Edition, Agile Project Management, Design Patterns, JSP, MySQL, Web Applications, SQL, Software Development, Object Oriented Design, LinkedIn Endorsements, OOP, Selenium, Ant, Web Development, Oracle, Microsoft SQL Server, JavaScript, Homebrewing, Ruby on Rails, JDBC, Unit Testing, Testing, REST, Distributed Systems, Databases, Git, Scala, Spring Framework
Education
Washington State University 1994 — 1997
B.S., Computer Science
Green River Community College 1991 — 1994
Associate of Science (A.S.), Computer Science
Lockheed Martin January 2012 - Present
Lockheed Martin May 2009 - January 2012
Lockheed Martin September 2007 - May 2009
Lockheed Martin 2005 - 2007
Lockheed Martin 2002 - 2005
Primus Knowledge Solutions 2000 - 2001
AnswerLogic 1999 - 2000
Education
University of Maryland College Park 1998 — 1999
MLS, Library Science
Bryn Mawr College 1994 — 1998
BA, Greek, Latin
Qlik January 2015 - Present
TIBCO 2013 - 2014
TIBCO 2009 - 2013
DataSynapse 2005 - 2009
Pacific Edge Software 2003 - 2005
BDNA 2002 - 2003
Primus Knowledge Solutions 1999 - 2002
Oracle 1995 - 1999
Education
Lehigh University 1985 — 1989
Bachelor of Arts (BA)
PeopleFluent August 2015 - Present
SAP America July 2006 - March 2014
SAP July 2006 - February 2014
RightAnswers 2004 - 2006
Primus Knowledge Solutions 2002 - 2004
BMC Software 1999 - 2001
SAS 1998 - 1999
ServiceCentral.com 1995 - 1998
Skills
SaaS, Enterprise Software, ERP, CRM, Cloud Computing, Solution Selling, Strategy
Education
Indiana University of Pennsylvania 1987 — 1991
Bachelor of Science (BS), Accounting
1stopmove.com September 2014 - Present
Capsilon 2012 - September 2014
The Ballagh Group 2006 - October 2012
Contactual October 2007 - November 2008
Ravenflow August 2004 - January 2006
New Channel/Live Person 2001 - 2003
Primus Knowledge Solutions 1996 - 1999
Skills
SaaS, Enterprise Software, Cloud Computing, Solution Selling, Sales Management, CRM, Lead Generation, New Business Development, Start-ups, Strategic Partnerships, Business Development, International Sales, Leadership, Business Strategy, Sales, Professional Services, Business Intelligence, Sales Process, Management, Executive Management, Salesforce.com, Channel Partners, Strategy, Sales Operations, Entrepreneurship, Product Management, Cross-functional Team..., Channel, Call Center, Direct Sales, Oracle Enterprise..., Selling, Call Centers, Product Development, Team Leadership, Program Management, OEM, Consultative Selling, Channel Management
Education
University College Dublin
Bachelor of Commerce (BCom)
AUSTIN BARNES USA May 2015 - Present
Algo AI Strategies LTD May 2015 - Present
Cyber Defense Resources / Welsh Harris Capital February 2010 - May 2015
Nucor August 2006 - February 2010
Southwest Management Group, Inc. July 2001 - August 2006
Primus Knowledge Solutions October 2000 - June 2001
NEWAGE TECHNOLOGIES November 1984 - October 2000
Conoco/Phillips January 1983 - October 1984
Conoco/Phillips January 1982 - January 1983
ConocoPhillips January 1981 - January 1982
Skills
Infragard, Marketing Strategy, Business Strategy, Business Planning, Strategic Partnerships, Business Development, Security, Product Management, Network Infrastructure, Strategic Planning, Business Intelligence, Mergers, Information Technology, Project Management, Change Management, Business Analysis, Management Consulting, Sales Process, Start-ups, Mergers & Acquisitions, Strategy, IT Strategy, New Business Development, Program Management, Leadership, Management, CRM, Data Center, Entrepreneurship, Analytics, Risk Management
Education
University of Central Oklahoma 1989 — 1991
MS, Computer Science / Marketing
University of Central Oklahoma 1978 — 1981
BS, Computer Science / Math
Dassault Systemes October 2011 - Present
Performix Inc. January 2010 - October 2011
SAP March 2008 - December 2009
Visiprise September 2006 - March 2008
Flexware Innovation June 2005 - September 2006
Hospira November 2002 - June 2005
Primus Knowledge Solutions December 1999 - May 2001
PricewaterhouseCoopers May 1998 - December 1999
Skills
Manufacturing, Supply Chain, Project Planning, Management, Leadership, Enterprise Software, Business Analysis, Program Management, Software Project..., Requirements Analysis, Business Intelligence, Integration, IT Strategy, ERP, Process Improvement, MES, PLM, Lifesciences, Consumer Package Goods, FDA GMP, Pre-sales, 21 CFR Part 11, Manufacturing..., S95, S88, Product Lifecycle...
Education
Purdue University 1995 — 1999
BS, Industrial Engineering
Factor, Inc June 2007 - Present
Flipped Startup May 2013 - December 2013
University of Washington January 2009 - June 2013
Attenex Corporation April 2001 - April 2007
Institute of Design 1992 - 2002
Primus Knowledge Solutions December 1998 - May 2000
Personal Health Connections October 1995 - June 1998
Aldus/Adobe January 1992 - October 1994
Digital Equipment Corp/Software Services September 1976 - May 1990
Skills
Knowledge Management, Usability Testing, Social Networking, Executive Management, Litigation Support, User-centered Design, Product Management, Start-ups, Management Consulting, Entrepreneurship, Natural Language..., Data Visualization, Human Computer..., Enterprise Software, User Experience, Strategy, Information Architecture, Design Thinking, Interaction Design, User Interface, Management, Product Development, Mergers & Acquisitions, Business Strategy, Project Management, Organizational..., Product Marketing, Venture Capital, Ethnography, User Research, Research Design, Marketing, Information Design, User Experience Design, Usability, Mobile Applications, Experience Design, Product Design, Rapid Prototyping, Usability Engineering, Design Strategy, User Interface Design, Task Analysis, Human Factors, Persona, Heuristic Evaluation, Contextual Inquiry, Focus Groups, Presentations
Education
Duke University 1967 — 1971
BS, Psychology
IBM January 2009 - Present
EMC (Kazeon Acquisition) June 2007 - December 2008
EVault (Acquired by Seagate/i365) May 2005 - June 2007
Enkata (ePeople Acquisition) August 2002 - May 2005
Primus Knowledge Solutions April 1999 - August 2002
PricewaterhouseCoopers May 1996 - May 1999
Jonas & Associates September 1993 - June 1996
Skills
SaaS, Professional Services, Cloud Computing, Enterprise Software, Start-ups, Strategy, Managed Services, Management, Pre-sales, Entrepreneurship, Sales Management, Leadership, Project Management, Team Management, Product Management, Account Management, Partner Management
Education
Santa Clara University 1998 — 2001
MBA, Masters Business Administration
California Polytechnic State University-San Luis Obispo 1988 — 1992
BS, Engineering
SAP November 2013 - Present
Brightlight Consulting January 2009 - October 2013
Siemens 2007 - 2009
EDS 2001 - 2007
Jamcracker 2000 - 2002
Baan 1998 - 2000
Primus Knowledge Solutions 1994 - 1998
Digital Equipment Corporation 1984 - 1994
Skills
Direct Sales, Business Intelligence, Data Warehousing, Account Management, Consulting, Professional Services, Business Development, Sales Management, Solution Selling, Business Analysis, Enterprise Software, Data Integration, Analytics, Team Leadership, Data Management, Sales Process, Data Center
Education
Suffolk University
BSBA
Suffolk University - Sawyer Business School
MBA
Whole Whale November 2014 - Present
DoSomething September 2014 - October 2014
spoonwiz.com July 2013 - February 2014
Aquinas Secondary School 2009 - 2012
modifieddigital.com 2005 - 2008
Ponape Agriculture and Trade School 2003 - 2004
Primus Knowledge Solutions 2000 - 2003
Conexant Systems 1999 - 2000
Pictorius Inc. 1994 - 1998
Skills
Software Engineering, OOP, Object Oriented Design, Web Applications, Git, Drupal, Linux, Databases, HTML, C++ Language, Apache, Programming, Testing, WordPress
Education
San Francisco State University
M.S., Computer science
University of California, Santa Cruz
B.A., Mathematics, Mandarin Chinese
Royal Commercial Corp. October 2006 - Present
Clearwire Corporation January 2005 - October 2006
Primus Knowledge Solutions April 2000 - September 2003
Wall Data Incorporated / NetManage April 1995 - April 2000
Wall Data 1995 - 2000
Microsoft Corporation April 1988 - April 1995
Skills
Retail, Business Strategy, Mergers, Real Estate, Administration, Contract Negotiation, Long Term, System Administration, Negotiation, Strategy, Budgets, Mergers & Acquisitions, Strategic Planning, Start-ups, Marketing, Entrepreneurship, Business Development, Sales, Solution Selling, Selling, Client Relations Skills, Project Management, Customer Satisfaction, Sales Management, Team Building, New Business Development, Management, Marketing Strategy, Program Management, Leadership, Small Business, Property Management, Leases, Investment Properties, Property, Disposition, Location Intelligence, Tenant Representation, Commercial Real Estate, Real Estate Transactions, Real Estate Development, Brokerage, Tenant, Landlords, Corporate Real Estate, Real Estate Economics, Land Acquisition, Investors, Lease Administration, Due Diligence
Education
Pitzer College 1982 — 1986
BA, Organizational Studies
Shorecrest High
Oracle December 2011 - Present
Actuate March 2009 - January 2012
Actuate Corp. October 2004 - February 2009
BroadVision 1999 - 2002
Primus Knowledge Solutions 1997 - 1999
CenterLine Software, Inc. 1989 - 1996
Skills
Strategic Alliances, Sales, E-commerce, New Business Development, Knowledge Management, ISV, Global Leadership, Enterprise Software, SaaS, Solution Selling, Cloud Computing, Sales Enablement, Salesforce.com, Go-to-market Strategy, Demand Generation, Start-ups, Sales Process, Business Alliances, Lead Generation, Channel, Marketing Automation, Strategy, Software Industry, Channel Partners, Executive Management, Direct Sales, Strategic Planning, Integration, Product Marketing, CRM, Strategic Partnerships, Marketing, Leadership, Partner Management, Professional Services, Sales Management, Sales Operations
Education
Bentley University
MBA
Fitchburg State University
BS
Fullscope November 2010 - Present
Alltech, Inc. May 2010 - November 2010
Next Innovation November 2004 - May 2010
Blackfire Internet Solutions, Inc. August 2001 - January 2007
Primus Knowledge Solutions March 2000 - July 2001
Dexus Technologies (formerly Salesmedia) July 1997 - March 2000
Lanier Worldwide, Inc. December 1995 - July 1997
ITI MOVATS September 1991 - December 1995
Westinghouse Instrument Service Co 1989 - September 1991
Skills
Microsoft Dynamics, Axapta, Microsoft SQL Server, SharePoint, ERP, SSRS, Software Development, SSIS, SQL, XML, ASP.NET, T-SQL, Business Analysis, X++, Business Intelligence, Software Implementation
Education
New York Institute of Technology 1983 — 1989
BS
Google May 2014 - Present
Adometry October 2008 - May 2014
Walt Disney Internet Group April 2004 - October 2008
Stone Tablet Education October 2002 - January 2007
Primus Knowledge Solutions 2001 - 2003
Sierra Online 2000 - 2001
Click2Learn.com May 1992 - May 2000
Skills
Start-ups, Management, Online Advertising, Wood, Agile Methodologies, Product Management, Analytics, Scalability, Software Development, Enterprise Software, Baseball, Product Development, Endorsements, sarcasm, SaaS, Mobile Applications, Strategic Partnerships, Cloud Computing, Strategy, Digital Strategy, Mobile Devices, Sarcasm, Digital Media, Software Engineering, Mouse Handling, Advertising, SEM, Monetization, Online Marketing, Mobile Marketing, Drinking Water, Web Analytics, Photo Editor
Education
Seattle University
Bachelor Degree, Computer Science
University of Washington
Master of Education, Educational Technology and Communications
Blue Wizard Digital June 2014 - September 2015
PopCap Games / Electronic Arts October 2012 - March 2014
PopCap Games February 2008 - October 2012
Oberon Games July 2007 - December 2007
Oberon Media July 2004 - June 2007
Primus Knowledge Solutions 2000 - 2004
Microsoft 1999 - 2000
Skills
Lua, C++, C#, Game Design, Perl, ActionScript, Flash, Scripting, Visual Studio, Video Games, Software Development, Photoshop, Perforce, User Interface, Console Games, Social Games, Casual Games, Game Programming, Game Development, Programming, Food & Beverage, Software Design, Piloting, Moose
Education
Iowa State University 1994 — 1998
BS, Computer Science
Fiserv June 2014 - Present
ThyssenKrupp IT Services April 2012 - June 2014
Homrich, Klein & Associates January 2012 - April 2012
Fundtech April 2011 - January 2012
Delta Air Lines May 2010 - April 2011
Siemens IT Solutions and Services November 2006 - April 2010
Siemens Energy & Automation June 2006 - November 2006
Affiliated Computer Services, a Xerox company August 2005 - April 2006
CipherTrust January 2003 - August 2005
Primus Knowledge Solutions December 2000 - August 2001
Skills
VMware ESX, ESXi, vCenter Server, V2V, Powershell, Virtualization, VMware Infrastructure, Data Center, Windows Server, ITIL, Active Directory, VMware, Disaster Recovery, Servers, DNS, vSphere, XP, Technical Support, Windows, DHCP, System Deployment, Server Architecture, HP, Cluster, Infrastructure, Operating Systems, System Administration, Troubleshooting, Enterprise Architecture, IT Operations, IT Service Management, High Availability, Hardware, SAN, VPN, Storage Area Networks, Windows XP
Education
Southern Polytechnic State University 1990 — 1991
Tableau Software December 2013 - Present
Facebook April 2013 - October 2013
Microsoft August 2007 - April 2013
Atlas June 2004 - August 2004
Clearsight Systems January 2002 - May 2004
Primus Knowledge Solutions July 1999 - October 2001
Kinetek Corporation December 1992 - July 1999
Calma March 1986 - June 1989
Skills
C++, C#, Java, C, XML, UML, Data Modeling, Win32, STL, Multithreading, Design Patterns, Software Development, Distributed Systems, OOAD, Agile, Scrum, Visual Studio, OOP, Windows, .NET, Object Oriented Design, Subversion, Visual C++, Software Design, Algorithms, Unix, SQL, Agile Methodologies
Education
University of Washington 1989 — 1992
M.S.
University of California, San Diego 1981 — 1985
B.A.
Microsoft June 2015 - Present
Microsoft October 2014 - June 2015
Microsoft - MSN August 2013 - October 2014
Microsoft - MSN April 2008 - August 2013
LexisNexis, Inc. May 2000 - May 2008
Primus Knowledge Solutions January 1996 - June 2000
Wall Data, Inc. September 1993 - January 1996
US Navy January 1989 - July 1993
Skills
Software Development, Integration, Software Engineering, Business Process, Agile Methodologies, Scrum, SaaS, Enterprise Software, Cloud Computing, Software Project..., Automation, Agile Project Management, Microsoft SQL Server, Distributed Systems, Scalability, Program Management, Product Management, Web Services, Unix, Mobile Applications, Software Design, Project Management, .NET, ASP.NET, C#, Visual Studio, ASP.NET MVC, Business Intelligence, AJAX
Education
Purdue University 1987 — 1988
MS, Electrical Engineering
Purdue University 1983 — 1987
BS Electrical Engineering
Talyst June 2015 - Present
Manshed Tech - Consulting Services August 2014 - June 2015
Manshed Tech - Automated Trading March 2012 - August 2014
AudienceScience June 2010 - April 2012
Disney Interactive Media Group 2007 - June 2010
Walt Disney Internet Group October 2005 - October 2007
Primus Knowledge Solutions April 1998 - September 2005
CodeFab, Inc July 1997 - March 1998
The Widget Workshop June 1995 - March 1996
Micrognosis, Inc April 1993 - June 1995
Skills
Software Engineering, Team Building, Java, Software Development, Hadoop, OOP, Distributed Systems, Agile Methodologies, Databases, Advertising, Enterprise Software, Linux, Scrum, XML, Scalability, Troubleshooting, Leadership, Recruiting, C++, User Experience, Java Enterprise Edition, Agile Project Management, Team Management, JavaScript, Management, Oracle, SDLC
Education
Carnegie Mellon University 1987 — 1992
BS, Math / Computer Science
Greens Farms Academy 1983 — 1987
Sunflower Broadband NOC ManagerThe World Company2003 - Present
Primus Knowledge Solutions 2000 - 2001
Sprint February 1999 - July 2000
Education
The University of Kansas 1981 — 1986
Business Administration
JBoss, a division of Red Hat November 2007 - Present
SourceLabs, Inc. February 2005 - November 2007
Primus Knowledge Solutions 2000 - October 2004
Trimetrix 1992 - 1993
G.D. Searle Company 1986 - August 1992
Education
University of Illinois at Urbana-Champaign 1978 — 1982
BS, Biology
Twilio Inc. November 2014 - Present
Twilio, Inc. January 2014 - November 2014
Sapienc January 2013 - January 2014
Appirio April 2011 - January 2013
VelocityMG February 2009 - March 2011
Intrepid Learning Solutions April 2005 - February 2009
Atlas March 2003 - April 2005
Microsoft April 2002 - March 2003
Primus Knowledge Solutions February 2000 - April 2002
Skills
E-Learning, Salesforce.com, Instructional Design, SaaS, Cloud Computing, Change Management, Project Management, Product Marketing, Google Apps, Software Implementation, Social Learning, Solution Architecture, Learning Environment, Business Integration, Learning Management, Instructor-led Training, Learning Management..., Needs Analysis, Blended Learning, Strategy, Enterprise Software, Agile Methodologies, CRM, Consulting, Start-ups, Management Consulting, Training, Professional Services, Leadership, Business Development
Education
Seattle University 1996 — 1997
MA, Teaching
Hampshire College 1988 — 1992
BA, Literature
Cardea Associates, Inc June 2011 - Present
Cardiac Science 1998 - 2007
Quinton Cardiology, Inc. 1998 - 2006
Quinton Inc. (now Cardiac Science) 1998 - 2006
Quinton 1994 - 2004
Primus Knowledge Solutions 1994 - 1998
Sierra Geophysics 1978 - 1993
Education
Caltech 1973 — 1978
Sprinklr June 2015 - Present
newBrandAnalytics March 2013 - May 2015
CodeRyte (now part of 3M Health Information Systems) June 2011 - March 2013
Art Technology Group (now part of Oracle) October 2004 - May 2011
Primus Knowledge Solutions November 2001 - September 2004
AnswerLogic September 1999 - October 2001
Language Analysis Systems November 1997 - September 1999
Human-Computer Interaction Laboratory, University of Maryland College Park October 1995 - October 1997
Skills
NLP, Sentiment Analysis, Natural Language..., XML, Perl, Linguistics, Search, User Interface Design, Hadoop, Machine Learning, Software Engineering, Subversion, Text Mining, Information Retrieval, Text Analytics, Agile Methodologies, Cloud Computing, Software Development, SQL, Linux, Java
Education
University of Maryland College Park
PhD, Computational Linguistics
Carnegie Mellon University
BS, Applied Mathematics / Computer Science
MedAssets June 2005 - June 2008
Primus Knowledge Solutions June 2000 - September 2001
Lanier Worldwide October 1983 - June 2000
Education
Georgia Institute of Technology 1981 — 1983
The Honest Company 2012 - Present
GMI 2007 - 2012
Getty Images, Inc 2005 - 2007
General Electric 2002 - 2005
Primus Knowledge Solutions 1998 - 2000
Sierra Online 1995 - 1998
Coopers & Lybrand 1993 - 1995
Skills
Start-ups, Investor Relations, Mergers, Financial Analysis, Financial Modeling, Strategic Financial..., Mergers & Acquisitions, Forecasting, Revenue Recognition, Business Strategy, Due Diligence, Corporate Development, Business Development, Venture Capital, Private Equity, Strategy, Executive Management, Corporate Finance, Acquisition Integration, Finance, Competitive Analysis, SEC filings
Education
University of Oregon 1989 — 1993
BS, Accounting
Nyenrode Business University 1991 — 1992
International Business Program, Economics
Changepoint February 2015 - Present
Infor August 2013 - June 2014
CA Technologies June 2010 - June 2013
Oracle Corporation 2008 - July 2010
Pacific Edge Software 1998 - 2007
Primus Knowledge Solutions 1996 - 2000
Skills
Business Intelligence, Enterprise Software, SaaS, Solution Selling, Cloud Computing, Professional Services, Salesforce.com, Software Industry, Pre-sales, Sales Enablement, Direct Sales, Go-to-market Strategy
Education
National-Louis University
MBA
University of Maryland College Park
Bachelor
Safeco Insurance 2011 - Present
Liberty Mutual Insurance 2010 - 2015
Liberty Mutual Insurance 2010 - 2015
Yes! Marketing Consulting, LLC February 2009 - March 2011
WaMu/JPMorgan Chase June 2003 - January 2009
Washington Mutual June 2003 - January 2007
Primus Knowledge Solutions 2000 - 2003
US Bank 1997 - 1999
US Bank 1981 - 1996
Skills
Marketing Communications, Market Research, B2B Marketing, P&L Management, Product Management, Competitive Analysis, Product Marketing, Marketing Strategy, Strategic Planning, Customer Experience, Banking, Analytics, Business Development, Email Marketing, Lead Generation, Leadership, Management, Marketing, Program Management, Sales, Strategic Partnerships, Strategy, Training
Education
Bainbridge Graduate Institute 2009 — 2010
Certificate Program, Business Sustainability
Pacific Coast Banking School 1995 — 1997
Banking Leadership Program
Eastern Washington University 1972 — 1979
BA, MBA, English Lit, Marketing/Statistics
Primus Knowledge Solutions EDI AnalystHealthier Resource2006 - 2007
Education
Seminole State College of Florida 1992 — 1994
Pampered Parrot: Behavior and Boarding October 2011 - Present
Herons Forever March 1989 - Present
Microsoft 1992 - 2003
Primus Knowledge Solutions 1999 - 1999
The Boeing Company 1986 - 1993
Skills
Nonprofits, Public Speaking, Fundraising, Program Management, Research, Newsletters, Training, Project Management, Media Relations, Community Outreach, Management, Marketing, Grants, Habitat Restoration, Writing, Technical Writing, Leadership, Press Releases, Team Building, Grant Writing, Land Use Issues, Communication Strategy, Networking, Animal Behavior, Animal Nutrition, Birds, Avian Ecology, Wildlife Conservation, Conservation Issues, Marketing Communications, Editing (Substantive), Strategic Planning, Web Content, Event Planning, Communication..., Animal Welfare, Pet Sitting, Editing, Volunteer Management
Education
Colorado State University
B.A., Journalism
The Cypress Group 2004 - Present
SearchAmerica 1998 - 2003
Primus Knowledge Solutions 1995 - 1997
Serving Software 1992 - 1995
Lawson Software 1989 - 1992
Skills
Marketing Communications, Copywriting, Marketing Strategy, Social Media, Marketing, Public Relations, Go-to-market Strategy, Strategy, Account Management, Press Releases, Strategic Planning, Social Media Marketing, Small Business, Lead Generation, Time Management, Website Development, Market Planning, Direct Marketing, Brand Development, Integrated Marketing, Entrepreneurship, Online Marketing, Strategic Partnerships, Online Advertising, Email Marketing, Advertising, Product Marketing, Trade Shows, B2B, B2B Marketing, Creative Direction, Social Networking, Direct Mail, Corporate Branding, Digital Marketing, SEM, E-commerce, Product Management, Newsletters, Web Analytics, Start-ups, CRM, Marketing Management, Brand Management, Salesforce.com, Multi-channel Marketing, Content Strategy, Corporate Communications, Market Research, Content Marketing
Education
Luther College 1984 — 1988
AppNexus January 2013 - Present
Morgan Stanley March 2010 - November 2012
Bloomberg June 2006 - March 2010
Art Technology Group August 2004 - June 2006
Primus Knowledge Solutions May 2001 - August 2004
Answerlogic September 2000 - May 2001
Microsoft August 1997 - August 2000
Thomson Corporation 1997 - 1997
Skills
Distributed Systems, Solaris, Sybase, Enterprise Architecture, Unix, Software Development, Enterprise Software, Java, XML, SaaS, OOP, C++, C#
Education
University of Maryland College Park 1992 — 1997
BS x 2, Computer Science, Electrical Engineering
Montgomery Blair High School 1988 — 1992
MorphoTrak, LLC July 2003 - Present
Primus Knowledge Solutions 1998 - 2001
Lawson Software 1996 - 1998
Epicor Software (formerly Platinum Software) 1993 - 1996
Price Waterhouse Coopers (formerly Coopers & Lybrand) 1989 - 1993
DistribuPro 1985 - 1987
Computer Associates, Inc 1982 - 1984
Education
Bentley University 1978 — 1982
BS, Computer Information Systems
Adobe Systems October 2010 - Present
Innovyx November 2000 - October 2010
Primus Knowledge Solutions 1999 - 2000
Oracle Corporation 1998 - 2000
Skills
Email Marketing, Online Marketing, SaaS, Segmentation, Customer Relations, Strategic Planning, Advertising, Content Management, Analytics, HTML, Account Management, Social Media, Marketing Strategy, Digital Marketing, Multi-channel Marketing, Direct Marketing, Integrated Marketing, Adobe Acrobat, Social Media Marketing, Marketing Communications, Database Marketing, Vendor Management, Digital Strategy, Interactive Marketing, Relationship Marketing, Demand Generation, Portrait Photography, Digital Photography, Photography, Environmental..., Lifestyle Photography, Senior Portraits, Family Photography, Online Advertising, Strategic Partnerships, Web Analytics, Lead Generation, B2B Marketing, Customer Service
Education
Art Institute of Pittsburgh 2012 — 2013
Portrait Photography
Central Washington University 1995 — 1998
BA, Ed, Education
Mount Si High School
Self December 2012 - Present
Search Technologies June 2010 - December 2012
CodeRyte January 2006 - June 2010
Primus Knowledge Solutions January 2001 - June 2004
Excalibur Technologies June 1996 - June 1999
Skills
Java, C/C++ STL, Perl, Natural Language..., Textual Analysis, ETL, Enterprise Search, Lucene, Solr, Machine Learning, Information Retrieval, TDD, Linux, XML, Java Enterprise Edition, XSLT, mysql, Software Development, Agile Methodologies, Managing Technical..., MySQL, Subversion, Eclipse, Software Engineering, SQL, NLP
Education
University of Michigan 1990 — 1994
BA, Computational Linguistics
Apptio August 2014 - January 2015
Zendesk 2012 - 2013
NetMotion Wireless 2008 - 2011
Primus Knowledge Solutions 1997 - 1999
Midcom Communications 1995 - 1996
Intermec Technologies 1989 - 1994
U.S. West Cellular 1987 - 1987
Hewlett-Packard 1984 - 1986
Skills
Product Development, Enterprise Software, Start-ups, SaaS, Management, Channel, Marketing, Telecommunications
Education
Stanford University Graduate School of Business
MBA
Williams College
A.B., Economics
PNC Bank, Bexley Branch January 2011 - Present
Bexley Area Chamber of Commerce December 2007 - February 2010
Primus Knowledge Solutions 2000 - 2000
EDS 1997 - 2000
WAMU 1991 - 1996
Speedy Auto Glass 1990 - 1991
MetriCor 1989 - 1990
Skills
Software Quality..., User Acceptance Testing, Troubleshooting, IRAs, Home Equity Loans, Home Equity Lines of..., Certificates of Deposit, Leadership, Customer Service, Escalation Process, Sales, Executive..., Chambers of Commerce, Non-profit..., Non-profit Volunteer, Credit, Microsoft Office, Sewing, Training, Community Outreach, Employee Benefits, Small Business, Strategic Planning, Team Building
Education
DeVry University's Keller Graduate School of Management-Ohio 2013 — 2015
currently attend, Management Information Systems and Services
Whitman College 1983 — 1987
BA, Psychology
The Cromwell Group 2002 - Present
Ventica 2000 - 2001
Primus Knowledge Solutions 1998 - 2000
Oracle Corporation 1995 - 1998
Data General 1991 - 1995
Education
Emporia State University 1961 — 1965
BS-Bus Admin, Business Administration