Service Merchandise
Industry: Retail chain company
DescriptionService Merchandise was a retailer chain of catalog showrooms carrying fine jewelry, toys, sporting goods, and electronics that existed for 68 years. Ceased operations: 2002 Headquarters: Boca Raton, Florida, United States Founder: Harry Zimmerman Founded: 1934 Fate: Bankruptcy Type of business: Privately held company
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Service Merchandise Employees
Fidei Group May 2011 - Present
AssurePath LLC April 2009 - April 2011
BigHouse Systems, Inc. January 2003 - April 2009
Service Merchandise November 1993 - April 2002
Skills
VoIP, Physical Security, Sales, Security, Leadership, Disaster Recovery, Integration, Strategic Planning, Troubleshooting, Customer Service, Product Management, Marketing, Virtualization, Information Technology, Social Media Marketing, Managed Services, Professional Audio, Salesforce.com, Computer Hardware, Cloud Computing, Business Development, Project Management, Selling, New Business Development, Cisco Technologies, Sales Management, Account Management, Marketing Strategy, Network Security, Data Center, Direct Sales, Social Media, Servers, Team Building, VMware, SaaS, Customer Satisfaction, Team Leadership, Operations Management
Education
Moody Bible Institute 1999 — 2003
BA, Communications
Superior Court of California December 1995 - Present
Service Merchandise October 1987 - June 1995
Education
Meridian Community College 1982 — 1985
Certificate of completion 2 years, Administrative Assistant and Secretarial Science, General
Enterprise High School 1977 — 1982
High School Dipolma
Park Place Dealerships January 2001 - Present
Coca-Cola Enterprises February 1999 - December 2000
Coca-Cola Enterprises February 1998 - February 1999
Service Merchandise 1990 - 1992
Skills
Process Improvement, Training & Development, Organizational..., Leadership Development, Strategic Planning, Curriculum Development, Large Group Facilitation, Succession Planning, E-learning, Best Practices, Onboarding, Performance Management, Job Description Creation, E-Learning, Corporate University, Defining & Improving..., Employee Training, Training, Workshop Facilitation, Automotive, Leadership, Management, Team Building, Program Management, Business Process..., Interviews, Employee Benefits, Operations Management, Employee Relations, Continuous Improvement, Coaching, Change Management, Inventory Management, Customer Satisfaction, Conflict Resolution, Profit, Talent Management, Sales Management, Talent Acquisition, Employee Engagement, Sales Process, Negotiation, Performance Improvement, Customer Retention, Recruiting, Software Documentation, Manufacturing, Business Strategy, Human Resources, Team Leadership
Education
McMurry University 1993 — 1997
BS, Multidisciplinary Studies
Morton High School
Stuller, Inc. October 2011 - March 2013
Macy's June 2010 - October 2011
Helzberg Diamonds January 2007 - June 2009
Helzberg Diamonds January 2003 - January 2007
Helzberg Diamonds January 2000 - January 2003
Helzberg Diamonds August 1998 - January 2000
Service Merchandise June 1997 - August 1998
Montgomery Ward June 1990 - June 1997
Skills
Product Development, Supplier Negotiation, Business Analysis, Merchandising, Retail, Forecasting, Negotiation, Wholesale, Luxury Goods, Trend Analysis, Jewelry, Store Management, Sales, Jewelry Design, Purchasing, Diamonds, Inventory Control, E-commerce, Gems, Sourcing, Merchandise Planning, Visual Merchandising, Fashion, Brand Management, Watches, Trend, Pricing, Assortment, Management
Education
Miami University
BS in Home Economics and Consumer Sciences, Fashion Merchandising
Strategic Jewelry Consulting Services May 2014 - Present
Quality Gold February 2011 - May 2014
Asset Marketing Services, Inc. 2010 - 2011
Prime Direct Limited 2009 - 2010
SDC Designs 2008 - 2009
Sterling Jewelers June 1995 - May 2008
Service Merchandise 1987 - 1995
Gordon Jewelry Company 1985 - 1987
Zale Corporation 1980 - 1985
Zale Corporation 1977 - 1980
Skills
Product Development, Purchasing, Negotiation, Management, Merchandising, Jewelry, Luxury Goods, Wholesale, Retail, Inventory Management, Marketing Strategy, E-commerce, Jewelry Design, Diamonds, Sales, Strategy, Strategic Planning, Market Planning, Luxury, Product Management, Visual Merchandising, Team Building, Fashion, Leadership, Sales Management, Sourcing, Store Management, Watches, Marketing, Trend Analysis, Brand Management, Trend, Forecasting, Pricing, P&L Management, Brand Development, Trade Shows, Profit, Apparel, Gems, Merchandise Planning, Assortment, Inventory Control, Retail Buying, Private Label, P&L, Multi-channel Retail, Styling, Sales Operations, New Business Development
Education
Mansfield University of Pennsylvania
Bachelor's degree, Political Science and Government
The Redstone Group October 2003 - Present
Armstrong Marketing February 2001 - October 2003
American Family Insurance October 1997 - December 2000
Service Merchandise July 1983 - September 1997
United States Air Force May 1979 - May 1983
Skills
Team Building, Merchandising, Management, Retail, Sales, Sales Management, P&L Management, Direct Sales, Inventory Management, Sales Operations, Account Management, Leadership, Forecasting, Manufacturing
Education
Mesa Community College 1980 — 1982
Business
Northglenn High School 1976 — 1979
Diploma, General Studies
Bosch North America September 2013 - Present
Robert Bosch Corporation September 1997 - Present
Robert Bosch Corporation April 1997 - Present
Bosch North America September 2005 - September 2010
Bosch North America April 1997 - August 2005
Best Products October 1994 - October 1996
Service Merchandise March 1992 - October 1994
Skills
Administrative..., Continuous Improvement, SAP Production Planning, Process Efficiency, Process Improvement, Manufacturing, Quality Control, Quality Assurance, SPC, Management, Lean Manufacturing, Six Sigma, 5S, Kaizen
Education
Lander University 2007 — 2010
Bachelor of Business Administration (BBA), Business Administration and Management, General
Lander University 1986 — 1988
Bachelor of Business Administration (BBA), Business Administration and Management, General
Primerica March 2007 - Present
Gordon Jewelry September 1999 - September 2008
Service Merchandise August 1987 - September 1999
Skills
Investments, Leadership, Insurance, Sales, Small Business, Entrepreneurship, Time Management, Recruiting, Financial Services, Series 6, Income Protection, Business Networking, Direct Recruiting, Financial Education
Education
LeTourneau University 1984 — 1987
CSE, Computer Engineering
Quisqueya Christian School 1980 — 1984
computers
Coaching and Profesional Advisement October 2012 - Present
Rathbone Broadcast Batteries, LLC January 2010 - November 2012
Rathbone Energy January 1990 - November 2012
The Home Depot April 1986 - October 1989
Service Merchandise April 1984 - January 1986
Walmart March 1979 - January 1984
Security Finance February 1978 - March 1979
Skills
Batteries, Electronics, Renewable Energy, Electric Vehicle..., Electric Vehicles, Hybrid Batteries, Grid EV-Hybrid Battery..., HEV, R&D, Manufacturing, Product Development, Automotive, Solar Energy, Alternative Energy, Lithium-ion Batteries, Lithium Batteries, Broadcast Batteries, Electric Vehicle..., Hybrid Vehicle Battery..., Airbus Lithium Ion..., Airbus Battery..., Medical Batteries, Energy, Business Development, Battery Management..., Business Strategy, Trade Shows, Project Planning, Retail, Retail Marketing, Vendor Relationships, Retail Sales, Market Planning, Small Business, Retail Design, Retail Packaging, Vendor Managed Inventory, DOT Battery Issues, DOD on secured projects, DOD on Electrical Grids, DOE and Automotive on..., DOJ on Fair Trade..., DOJ on Fair Trade..., http://diglloyd.com/blog..., Retail Buying, Retail Merchandising, Medical Equipment Sales, Vendor Management Skills, Foremost Battery Cell..., Battery Characterization
Education
Kennesaw State University 1990 — 2020
Continued Education, Second Degree - Bachelor of Science / MBS, Continued Education, Second Degree - Bachelor of Science / MBS, 3.2 with Full Time job
Rathbone Energy 1992 — 2010
Foremost Battery Behavior Subject Matter Expert, Standards Expert, Primary and Rechargeable Battery Cells, Battery Pack Assembly, Disecting new and dead battery packs, 4.0+
Tennessee Tech Institute of Electronics Engineering 1979 — 1983
Electronics \ Electrical Engineering, Electronics \ Electrical Engineering, 3.4 with home and a full time job over one hour each way. 192 Credit Hours then
Tennessee Tech Institute of Electronics \ Electrical Continued 1979 — 1983
Bachelor of Science. Electronics Engineering 192 credit hours, Electronics \ Electrical Engineering 192 Credit Hours, 3.4
Rathbone Energy Continued
Battery Behavior Subject Matter, Training, Education of Clients and Employees, Standards, 4.0+
Lipscomb University College of Pharmacy September 2007 - Present
Freed-Hardeman University June 1999 - September 2007
Service Merchandise July 1996 - April 1999
Skills
Public Speaking, Non-profits, Community Outreach, Event Planning, Teaching, Nonprofits, Fundraising, Customer Service, Healthcare, Microsoft Word, Higher Education, Admissions, Student Development, Staff Development, Student Affairs, Volunteer Management
Education
Lipscomb University 2014 — 2016
Master of Business Administration (M.B.A.)
Lipscomb University 1991 — 1995
Bachelor of Arts (B.A.), Communications with emphasis in Public Relations; Minors: Marketing & Journalism
WireMasters January 2002 - Present
Service Merchandise June 1999 - January 2002
Bi-Lo September 1994 - May 1999
Skills
Aerospace, Purchasing, Supply Chain Management, Lean Manufacturing, Manufacturing, Contract Negotiation, Aircraft, Continuous Improvement, Electronics, Product Development, Six Sigma, MRP, Supply Management, Process Improvement, Sales, Product Management, Aviation, Operations Management, Procurement, Supply Chain, International Sales
Education
Middle Tennessee State University 1990 — 1995
Bachelor of Business Administration (B.B.A.), Office Management and Supervision
Henry Ford Academy School for Creative Studies July 2015 - Present
Southeastern High School August 2014 - July 2015
East Detroit Public Schools September 2013 - August 2014
Pontiac Academy for Excellence 2008 - 2013
The Home Depot January 2000 - November 2009
Service Merchandise March 1997 - December 1999
Johnstone Autostreams March 1995 - November 1998
Skills
Teaching, Sales Management, Management, Academic Tutoring, Peer Tutoring, Training, Sales, Outside Sales, Customer Service, Compliance, Curriculum Development, Customer Retention, Customer Engagement, Technical Writing, Creative Writing, Retail Sales, Public Speaking, Human Resources, Tutoring, Curriculum Design, Instructional Design, Employee Training, Educational Technology, E-Learning, Classroom, Lesson Planning, Teacher Training, Classroom Management, Educational Leadership, Differentiated..., Instructional Technology, Conflict Resolution, Time Management, Resume Writing, Editing, PowerPoint, Instructor-led Training, Student Affairs, Special Education, Student Development, Teamwork, Coaching, Distance Learning, Higher Education, Adult Education, Staff Development, Learning Management, Critical Thinking, Grant Writing, Needs Analysis
Education
Wayne State University 2009 — 2014
Master's degree, Educational Leadership and Administration, General
Wayne State University 2003 — 2014
BS Education, MA Educational Leadership, Secondary Education and Teaching
Macomb Community College 2000 — 2003
Associate of Arts and Sciences (AAS), Secondary Education and Teaching
Signs and Designs January 2013 - Present
Hollywood Feed March 2012 - January 2013
Hollywood Feed February 2010 - March 2012
Radio Shack February 2009 - December 2011
Office Depot April 2004 - January 2009
Harrah’s Casino Tunica February 2001 - March 2004
U.S. Army National Guard August 1997 - July 2002
Service Merchandise February 1999 - January 2001
Skills
Leadership, Team Leadership, Teaching, Team Building, Teamwork, Team Management, Cross-functional Team..., Sales, Sales Management, Management, Direct Sales, Military, Warehouse Management, Bartending, Store Remodels, Merchandising, Visual Merchandising, Strategic Planning, Strategy, Business Strategy, Strategic Communications, Communication, Internal Communications, Social Media, Social Networking, Big Box, Customer Satisfaction, Customer Service, Data Entry, Inventory Management, Pricing, Retail, Store Management, Time Management, Training
Education
Marion Military Institute 1997 — 1999
Associate of Arts Degree, Criminal Justice and Corrections, 3.6
Mangum High School 1993 — 1997
Diploma, Basic, 3.9
Foundations Recovery Network February 2015 - Present
Tractor Supply Company 2014 - January 2015
Tractor Supply Company June 2006 - 2014
Tractor Supply Company 2000 - 2006
Tractor Supply Company 1997 - 2000
HCA 1995 - 1997
Service Merchandise 1993 - 1995
Skills
Windows 7, Databases, Vendor Management, Disaster Recovery, Visio, Change Management, SDLC, Leadership, Process Improvement, Microsoft SQL Server, Sales, Cross-functional Team..., Database Administration, Customer Service, Windows Server, Computer Hardware, Inventory Control, Business Process..., Enterprise Software, SharePoint, Security, Operations Management, HIPAA, Team Building, Data Center, Management, Income Statement, IT Strategy, ITIL, Troubleshooting, Account Management, Program Management, Strategic Planning, Customer Satisfaction, Store Management, Retail, Team Leadership, Active Directory, Software Documentation, Enterprise Architecture, Warehouse Management, Inventory Management, Microsoft Office, POS, Networking, Cisco Technologies, Servers, Business Analysis, Project Management, System Administration
Education
Middle Tennessee State University
Kaplan University February 2013 - Present
First Pentecostal Church 1977 - 2014
La Leche League International January 1988 - April 1991
Service Merchandise November 1983 - January 1988
Skills
Social Networking, Research, Fundraising, Microsoft Office, Microsoft Word, Social Media, Editing, E-Learning, Windows, Learning Coach with ARVA, Customer Service
Education
Kaplan University-Davenport Campus 2012 — 2016
Mental and Social Health Services and Allied Professions
Truth College at the Rock 2005 — 2012
Certificate, Bible/Biblical Studies, Self-Improvement
Buckeye (now Calvary Academy) 1973 — 1986
High School Diploma, Mathematics, English, Social Studies, Science
Glover Financial Group, Inc September 2010 - Present
Glover Benefit Group November 2007 - Present
Shop At Home Network 2000 - 2006
Scripps Networks / Shop At Home Network 2000 - 2006
Service Merchandise 1985 - 1999
Service Merchandise 1985 - 1999
Skills
Inventory Management, Merchandising, Strategic Planning, Retirement Planning, Budgets, Retail, Microsoft Office, Team Building, Sales Management, Sales, Employee Benefits, Leadership, P&L Management, Retirement, Customer Service
Education
Middle Tennessee State University 1972 — 1976
BS, Sociology, Criminal Justice
McGavock Comprehensive High School 1969 — 1972
BS
TRULY NOLEN OF AMERICA July 2015 - Present
Jolley Associates February 2011 - April 2015
Jolley Associates June 2009 - February 2011
Smugglers’ Notch Resort October 2007 - June 2009
Alpha Transit May 1998 - July 2004
Service Merchandise October 1997 - May 1998
Skills
Customer Service, Merchandising, Sales Management, Retail, Inventory Management, Strategic Planning, Sales, Budgets, Microsoft Office, Inventory Control, Marketing, Operations Management
Education
Johnson State College 2008 — 2014
B.S, Professional Studies
People Academy High School 1989 — 1992
High School Diploma
Chelle Communications 2010 - Present
Apartment Finder January 2013 - Present
Smyrna Elementary School August 2010 - July 2012
Cravens and Associates May 2005 - August 2010
Sentinel Real Estate, Corp. 1998 - 2005
Service Merchandise 1989 - 1995
Opryland USA 1986 - 1986
Skills
Corporate Gifts, Social Media Marketing, Event Planning, Public Speaking, Marketing, Apparel, Sales, Social Media, Logo Design, Team Building, Marketing Communications, Marketing Strategy, Graphic Design, Email Marketing, Public Relations, Account Management, Event Management, Customer Service, B2B, Advertising, Sales Management, Fundraising, New Business Development
Education
Middle Tennessee State University 1985 — 1989
B.S., Mass Communications
Hickman County High School 1982 — 1985
Propio Language Services November 2014 - Present
MetLife August 2014 - November 2014
Fox/Everett, Inc. / HUB International 2012 - June 2014
Lockard & Williams Insurance Services, P.A. 2006 - 2012
Jackson County Board of Supervisors 2006 - 2006
Lockard & Williams Insurance Services, P.A. 2005 - 2006
Temple Inland Box Plant 2004 - 2005
Lockard & Williams Insurance Services, P.A. 2001 - 2004
Grand Casino, Biloxi 1999 - 2001
Service Merchandise 1996 - 1999
Skills
Employee Benefits, Insurance, Workers Compensation, Benefits Administration, Customer Service, Cafeteria Plans, Human Resources, Health Insurance, Health Savings Accounts, FMLA, Term Life Insurance, Disability Insurance, Marketing, Life Insurance, Public Speaking, Open Enrollment, Commercial Insurance, Brokers, Public Relations, Charity, Nonprofits, Logo Design, Graphic Design, Coordinating Special..., Flexible Spending..., Accident, Employee Training, Health Care Reform, Account Management, Leadership, Business Administration, Social Media, Volunteering, Group Insurance, Critical Illness, Client Relations, Personal Budgeting, Outsourcing, Video Remote..., Recruiting
Education
William Carey University 2003 — 2004
Master's degree, Business Administration
William Carey University 2001 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration, CIS
Mississippi Gulf Coast Community College 1997 — 2000
Associate's degree, Accounting and Business/Management
Moss Point High School 1993 — 1996
Kelly Services 2014 - Present
Uniting You and Who you Love 2012 - 2014
Walmart 2003 - 2005
Wal-Mart Glen Ellyn 2002 - 2003
Service Merchandise January 2001 - January 2002
Area Wireless January 2000 - January 2001
A.A.C.F. 1999 - 2000
Skills
Marriage Officiate, Hair Extensions, Healthcare, massage therapist, Hair braids, Friendship, Troubleshooting, People Skills, Telephone Skills, Report Writing, Public Speaking, Spreadsheets, Computer Literate, Computer Repair, Speech Writing, Process Improvement, Problem Solving, PowerPoint, Money Management, lawful, Hospitality, Hosted Services, Smart, Beauty, Compassion, Event Planning, Beauty Industry, Time Management, Microsoft Office, Sales, Customer Service, Microsoft Excel, Microsoft Word, Research, Social Media, Strategic Planning
Education
Potomac College-Washington 2012 — 2014
Bachelors, Business, Management, Marketing, and Related Support Services, 4.0
Open Ministry 2011 — 2012
Marriage Officiant, Marriage Officiant
L.A. College International 2009 — 2011
A.A., Health Administration
Miller-Motte Technical College-Clarksville 2004 — 2005
Certificate, Massage Therapy
2002Orange County High 1999 — 2002
High School Diploma, college courses
Five Star Quality Care 2008 - 2011
Service Merchandise 1980 - 2002
Skills
Home Care, Elder Care, Healthcare Management, Nursing, Healthcare, Hospitals, Medicare, Cpr Certified, Case Management, Patient Safety, Medicaid, Patient Advocacy, Medical Terminology, HIPAA, BLS, Clinical Research, Medication..., Patient Education, Rehabilitation, Managed Care
Education
Lipscomb University
Bachelor of Arts (B.A.), English Language and Literature, General
Amerivest Realty February 2014 - Present
Kellys Cleaning Plus August 2000 - August 2015
Bank of America February 1994 - February 2012
Service Merchandise February 1986 - January 1994
Skills
Personal Development, Coaching, Executive Coaching, Small Business, Public Speaking, Online Marketing, Strategic Planning, Entrepreneurship, Social Media, Start-ups, Business Coaching, Team Building, Event Management, Life Coaching, Time Management, Recruiting, Blogging, NLP, Customer Service, Sales Management, Sellers, Buyers, Real Estate, Vacation Homes, Foreclosures, REO, Investors, FHA, Referrals, Real Property, Single Family Homes, Short Sales, Investment Properties
Education
Middlesex Community College 1980 — 1982
Associate of Arts and Sciences (A.A.S.), Dental Hygiene/Hygienist
Verizon October 2012 - Present
Verizon 2000 - October 2012
Verizon Enterprise Solutions 1998 - September 2000
Service Merchandise November 1989 - January 1997
The Limited 1987 - 1989
Skills
Telecommunications, Direct Sales, Sales Management, Sales Process, Sales, Product Management, Call Centers, Selling, Sales Operations, Telephony, Customer Retention, Leadership, Retail, Training, Team Management, Management, Team Building
Education
Keene State College 1989 — 1993
Bachelor's Degree, Occupational Safety and Health Technology/Technician
Trinity High School 1984 — 1988
ARAMARK Healthcare December 2011 - June 2014
GE Healthcare December 2003 - August 2011
Unison Industries July 2001 - December 2003
Service Merchandise November 1997 - February 2001
US Navy July 1992 - August 1997
Skills
X-ray, Digital Imaging, MRI, Ultrasound, Nuclear Medicine, Troubleshooting, Electronics, Software Installation, Mammography, Customer Satisfaction, Field Service, Calibration, Medical Imaging, Biomedical Engineering, Medical Devices, Hardware Diagnostics
Education
ITT Technical Institute-Jacksonville 1999 — 2003
Bachelor of Science Degree, Electronics Engineering
Staples December 2000 - Present
OfficeMax August 1996 - December 2000
Service Merchandise January 1995 - August 1996
Skills
Inventory Management, Retail Management, Sales Management, Operations Management, Merchandising, Marketing & Sales, Community Development, Technology Savvy, Bi-Lingual(Spanish), Loss Prevention..., Microsoft Office, Human Resource..., Windows OS XP/Vista/Win..., Employee Development, Salesforce.com, World Class Customer..., Management Development, Hiring, Loss Prevention, Store Management, P&L Management, Personnel Management, P, Customer Service, Customer Satisfaction, Team Building, Retail, Inventory Control, Sales
Education
John C Calhoun State Community College 1992 — 1996
Butler High School 1988 — 1992
Wilson County Schools August 2005 - July 2013
Rutherford County Schools August 2004 - June 2005
Dixie Heights High School January 2001 - May 2005
Service Merchandise August 1999 - July 2000
Castner Knott August 1993 - July 1999
Draughons Junior College August 1997 - May 1999
Trans Financial Bank January 1996 - May 1997
Skills
Information Literacy, MS Office Products, Copy Editing, Writing, Research, Teaching, Microsoft Office, Bibliographic..., Teacher Training, Editing, Tutoring, Curriculum Development, Training, Customer Service, Curriculum Design, Facebook, Literature, Creative Writing, Public Speaking, Blogging, Social Media, Proofreading
Education
Middle Tennessee State University 2005 — 2007
Master's of Education, Library and Information Science
Western Kentucky University 1993 — 1996
Bachelor of Arts (BA), English and Allied Language Arts
Western Kentucky University 1989 — 1993
Master of Arts (MA), English Literature (British and Commonwealth)
naviHealth, Inc. March 2015 - Present
Emdeon April 2013 - March 2015
Emdeon January 2008 - April 2013
Spheris (now part of M Modal) November 2004 - January 2008
Dell Inc. September 2000 - November 2004
Service Merchandise September 1999 - September 2000
First American National Bank September 1998 - September 1999
American General Life Companies September 1997 - September 1998
Dana Holding Corporation March 1995 - September 1997
US Navy 1988 - 1993
Skills
Business Objects, Informatics, Business Intelligence, Forecasting, Project Planning, Performance Measurement, Analytics, Statistical Data..., Strategy, Microsoft SQL Server, Business Process..., Data Analysis, Marketing, Databases, Data Mining, SQL
Education
Lipscomb University 2011 — 2012
Master of Science (M.S.), Healthcare Informatics
University of Phoenix 2002 — 2004
M.B.A., Technology Management
Lourdes University 1993 — 1995
B.I.S., Business Administration and Management, General, 3.9
Old Navy February 2006 - Present
Starbucks 2002 - 2006
Service Merchandise 1997 - 2002
Skills
Loss Prevention, Merchandising, Retail, Store Management, Visual Merchandising, Planograms, Retail Sales, Big Box, Shrinkage, Store Operations, Inventory Control
Education
Moraine Valley Community College
Complete Medical Solutions, LLC October 2010 - Present
Complete Medical Solutions October 2010 - Present
American General Life & Accident July 2009 - July 2010
Cox Communications June 2004 - January 2009
Service Merchandise August 1977 - May 1999
Skills
Sales, Networking, Management, Healthcare, Leadership, Account Management, Telecommunications, Direct Sales, Call Centers, Sales Process, Team Leadership, CRM, Team Building, Solution Selling, Process Improvement, Customer Service, Sales Operations, Training, Customer Satisfaction, Strategic Planning, Selling, Customer Retention, Call Center, Sales Presentations, Salesforce.com, Cold Calling, Business Development, Strategic Partnerships, Customer Experience, Vendor Management, Public Speaking, Marketing, Social Media
Education
Louisiana State University 1977 — 1981
Bachelor's degree, Computer Science
Tara HIgh School Baton Rouge, LA 1975 — 1977
Olivet Nazarene University September 2014 - Present
American Lutheran Church January 2010 - Present
Self Employed May 2004 - August 2014
Bill Jacobs Joliet September 1997 - February 2009
R.A.S. Developement January 1997 - September 1997
Service Merchandise October 1983 - February 1996
Skills
Dependable Team Player, Organized self-starter, Highly responsible, Thorough in task..., Microsoft Excel, QuickBooks, Accounting, Accounts Payable, Analysis, Auditing, Bank Reconciliation, Bookkeeping, Data Entry, Journal Entries, Payroll
Education
Joliet Junior College 1996 — 1998
Associate of Science (A.S.), Accounting
Prairie State College 1980 — 1985
None - started a family, Accounting and Business/Management
Albéa Group (formerly known as Alcan Packaging Beauty) May 2011 - Present
The M&W Logistics Group, Inc. August 2009 - May 2011
APL Logistics 2004 - 2008
Logistics Insight Corporation 2003 - 2004
Goggin Warehousing 2002 - 2003
Ryder Systems Inc. 1994 - 2002
Service Merchandise 1990 - 1994
Skills
Warehousing, 3PL, Inventory Management, Operations Management, Freight, Transportation..., LTL, Transportation, Warehouse Management, Shipping, Logistics, Logistics Management, Supply Chain Management, Supply Chain, Distribution Center..., Production Planning, Supply Chain..., Continuous Improvement, Truckload, Inventory Control, MRP, Materials Management, Purchasing, International Logistics, Reverse Logistics, Supply Chain Operations, Customer Service, Strategic Sourcing, Trucking, Container, Lean Manufacturing, 5S, Operational Excellence, Customs Regulations, Kaizen, Value Stream Mapping, Procurement, Kanban, Six Sigma, Freight Forwarding, SAP, Fleet Management, Air Freight, Pricing, Process Improvement, Manufacturing..., Toyota Production System, Ocean, Forecasting
Education
Middle Tennessee State University
Capital Jet Group, Inc. May 1994 - Present
Universal Jet Trading May 1991 - May 1994
Omni Intl Jet Trading October 1984 - May 1991
Service Merchandise 1982 - 1984
Service Merchandise 1980 - 1982
Skills
Corporate Jet Sales &..., ATP Rated Pilot, Airmail Pilot - Twin...
Education
Vanderbilt University - Owen Graduate School of Management 1977 — 1979
Master of Business Administration (MBA), Finance
Milligan College
Business Administration and Management, General
Phillip Pistole, Ph.D. January 1990 - Present
Service Merchandise May 1977 - March 1987
Skills
Conflict Resolution, Marriage counseling, Mediation, Counseling Psychology, Family Therapy, Couples Counseling, Group Therapy, Therapists, Non-profits, Adolescents, Stress Management, Psychotherapy, Psychology, Crisis Intervention, Anger Management, Mental Health Counseling, Grief Counseling, Life Transitions, Addiction Recovery, Post Traumatic Stress, Behavioral Health
Education
Tennessee State University 1990 — 1993
Ph.D, Counseling Psychology
Lipscomb University 1973 — 1977
B.A., Speech, History, Education
F.H. Cann & Associates, Inc. November 2010 - Present
David Taylor & Associates, LLC November 1999 - August 2010
Whiting's Foreign & Domestic Auto 1994 - April 1998
Service Merchandise April 1992 - February 1996
GCA Technology Division January 1979 - December 1979
Boston University School of Nursing 1976 - 1979
Education
University of Massachusetts at Lowell 2001 — 2003
Accounting and Business/Management
Middlesex Community College 1999 — 2001
Associates, Business Administration
Burdett School of Business 1975 — 1976
Executive Secretarial
Ingram Book Company August 2002 - July 2010
Ingram Book Group 2002 - 2009
Service Merchandise Company June 1991 - August 2002
Service Merchandise 1991 - 2002
Middle Tennessee State University January 1995 - September 1998
Citicorp Insurance Services, Inc March 1988 - June 1991
State of Tennessee Government June 1986 - March 1988
Skills
EDI, COBOL, IBM iSeries, JCL, RPG, DB2, CICS, Visio, Business Analysis, Systems Analysis, Access
Education
Middle Tennessee State University 2003 — 2005
Nashville Tech 1982 — 1986
A.S.
Chux Trux Inc February 2012 - Present
ATC Truck Covers January 2011 - December 2011
AfterMarketer Club March 2010 - October 2010
Chux Trux Inc August 1992 - January 2010
BFI July 1998 - August 1999
Service Merchandise January 1981 - March 1993
Skills
Marketing, B2B, Online Marketing, E-commerce, Email Marketing, Leadership, Social Media, Web Marketing, Sales Management, Marketing Strategy, Social Media Marketing, SEO, Sales, Automotive Aftermarket, Retail, Competitive Analysis, New Business Development, Market Planning, Strategy, Selling, Blogging, Business Development, Marketing Management, PPC, Online Advertising, Brand Management, Inventory Control, Lead Generation, Facebook, Team Building, Trade Shows, P&L Management, Automotive, Advertising, SEM, Digital Marketing, Social Networking, Website Development, Copywriting, Link Building, Small Business, Direct Marketing, Management, Strategic Planning, Organizational..., B2B Marketing, Marketing Communications, Negotiation, Vendor Relations, Store Management
Education
Ottawa University 1994 — 2009
Business, Management, Marketing, and Related Support Services
Missouri State University 1983 — 1985
Business, Management, Marketing, and Related Support Services
Power Source Inc. November 2005 - Present
Nossi College of Art 1998 - Present
Graphics Guy June 1983 - Present
Critical Impressions February 2004 - November 2005
AVID LLC June 1999 - February 2004
Stone & Associates February 1998 - April 1999
Service Merchandise March 1989 - November 1997
Photoart October 1988 - March 1989
Skills
Art, Public Speaking, Journalism, Social Media Marketing, Marketing Communications, Public Relations, SEO, Higher Education, Layout, Portraits, Publishing, Books, InDesign, Mac, Curriculum Design, Adobe Acrobat, Publications, Brochures, Digital Imaging, Microsoft Office, Strategic Planning, Magazines, QuarkXPress, Digital Media, Pre-press, Art Direction, Logo Design, Creative Writing, Concept Design
Education
Middle Tennessee State University 1984 — 1988
BA, History, English
Middle Tennessee State University 1984 — 1988
Bachelor's degree, History
Dollar Tree Stores March 2015 - Present
Dollar Tree Stores February 2014 - March 2015
Sam's Club November 2000 - April 2012
Sam's Club April 1998 - November 2000
Service Merchandise October 1994 - April 1998
Skills
Strong communication..., Budget development and..., Marketing and..., Supply chain..., Profit and loss..., Strong merchant, Fundraising, Board Chairman..., Sustainability, Microsoft Word, PowerPoint, Microsoft Office, Customer Service, Microsoft Excel, Labor Relations, Facilities Management, @Risk, PnL Management, Recruiting, Loss Prevention, Retail, Inventory Management, Inventory Control, Visual Merchandising, Big Box, Multi-unit, Store Management, Wholesale Club Business, Grocery, Hardlines, Apparel, Driving Results, Shrinkage, Profit, Planograms, Team Building, Leadership, Multi-Unit Management, CPFR, Merchandising, Store Operations, Income Statement, District Management, New Store Openings, Sales, Merchandise Planning, Retail Sales, New Store Development, Hiring, POS
Education
Manchester Community College 1978 — 1980
Liberal Arts and Sciences, General Studies and Humanities
Coventry High School 1976 — 1977
High School Diploma, General Studies
Marsh August 2007 - Present
SunTrust Bank February 2005 - August 2007
NBC Bank May 2004 - February 2005
AmSouth Bank February 2002 - October 2003
Service Merchandise May 2000 - January 2002
Boy Scouts of America December 1998 - May 2000
Jean Conatser’s Art Studio January 1998 - December 1998
Metro Ready Mix May 1996 - January 1998
The Old Spaghetti Factory January 1994 - June 1996
Skills
Leadership, Human Resources, Customer Service, Outlook, Time Management, Microsoft Office, Training, Microsoft Word, Event Planning, Marketing, Microsoft Excel, Strategic Planning, Team Building, Event Management, PowerPoint, Budgets, Process Improvement, Public Speaking, Retail
Education
Argosy University Nashville 2010 — 2014
Psychology
University of Phoenix 2000 — 2002
Middle Tennessee State University 1992 — 1997
Mt. Juliet High School 1989 — 1992
KSS Enterprises October 2005 - May 2009
Michco Cleaning supplies July 2000 - September 2005
Bay Gas Station January 1998 - July 2000
Service Merchandise August 1997 - January 1998
21st Century Services July 1992 - August 1997
The Wellness Plan September 1996 - June 1997
Woodman Financial Resources July 1991 - July 1993
United Standards of October 1988 - July 1991
water processing equipment April 1986 - September 1988
Fuqua Homes October 1984 - April 1986
Skills
Sales, Leadership, Training, Marketing, Management, Team Leadership, Marketing Communications, Social Networking, Marketing Strategy, Retail, Time Management, Coaching, Inventory Management, Strategic Planning, Event Planning, Team Building, Sales Management, Account Management, Advertising, Social Media, B2B, Recruiting, Forecasting, Fundraising, Merchandising, Budgets, Event Management, Negotiation, Cross-functional Team..., PowerPoint, Customer Service, Microsoft Word, Leadership Development, Public Relations, Social Media Marketing, New Business Development, Contract Negotiation, Customer Satisfaction, Teamwork, Selling, Market Research, Business Planning, Trade Shows
Education
J. W. Sexton High School
Lansing Community College
Lansing Community College
Community Health Systems October 2011 - Present
AIM Healthcare October 2010 - September 2011
AIM Healthcare November 2005 - October 2010
AIM Healthcare March 2002 - November 2005
Service Merchandise May 2000 - January 2002
Service Merchandise August 1999 - May 2000
Service Merchandise September 1998 - August 1999
Skills
Access, Process Improvement, SharePoint, SQL, Data Warehousing, PowerPoint, Analysis, Data Analysis, Outlook, Microsoft Word, SQL Server Management..., Microstrategy, Healthcare Information..., HIPAA, ODBC, Data Mining, Healthcare Consulting, Project Management, Requirements Gathering, Revenue Cycle, SSRS, Software Documentation, T-SQL, FTP, Analytics, Auditing, Budgets, Business Analysis, Databases, EDI, Healthcare, Leadership, MS Project, Management, Microsoft Excel, Microsoft SQL Server, SSIS, Strategic Planning, Time Management, Training, Visio, Business Requirements, Cognos
Education
David Lipscomb High School
David Lipscomb University
Middle Tennessee State University
Florida Tile June 1998 - Present
Home Quarters Warehouse June 1994 - June 1998
Service Merchandise January 1979 - June 1994
Skills
Sales Management, Construction, Customer Relations, Building Materials, Customer Service, Purchasing, Pricing, Contract Negotiation, Retail, Budgets, Sales, Strategic Planning, Account Management, New Business Development, Sales Operations, Team Building, Negotiation, Selling, Operations Management, Marketing, Inventory Management
Education
Miami University 1970 — 1974
Bachelors, Marketing, Management
Princeton High School 1966 — 1970
Kirklands September 1996 - May 2013
Service Merchandise 1992 - 1995
Waccamaw 1990 - 1992
Lechmere 1987 - 1990
Skills
Store Management, Merchandising, Profit, Loss Prevention, Visual Merchandising, Retail, Driving Results, Store Operations, Multi-unit, Big Box, Sales, New Store Openings, Training, People Development, Hiring, District Management, Multi-Unit Management, Shrinkage, Retail Sales, Customer Experience, Inventory Control, New Store Development, Associate Development, Planograms, Income Statement, Customer Satisfaction, Team Building, Customer Service, Time Management, P&L Management, Succession Planning, Assortment, Merchandise Planning, Recruiting, Sales Operations, Inventory Management, CPFR, Customer Retention, Coaching, Employee Relations, POS, Window Displays, Performance Management, Employee Training, Forecasting, Interviews, Accountability, Process Scheduler, Trend Analysis, Leadership
Education
Mercer University
BA, Psychology
Merrill Edge June 2015 - Present
Bank of America February 2007 - March 2015
The Home Depot March 2000 - January 2007
Service Merchandise October 1996 - August 2002
Skills
Retail Banking, Banking, Customer Service, Customer Satisfaction, Management, Coaching, Operations Management, Customer Retention, Call Centers, Customer Experience, Performance Management, Credit, Retail, Leadership
Education
Johnson and Wales University 1996 — 1998
Associate Degree, Retail Management
Acadian Ambulance September 2011 - Present
TARGET CORPORATION June 2006 - April 2011
The Home Depot March 1995 - June 2006
Home Depot January 1998 - January 2000
Home Depot January 1997 - January 1998
Service Merchandise February 1992 - March 1995
Service Merchandise January 1992 - January 1995
Skills
Recruiting, Team Building, Retail, Leadership, Merchandising, Management, Training, Customer Service, Customer Satisfaction, Profit, Loss Prevention, Team Leadership, Human Resources, Store Management, Inventory Management
Education
Louisiana State University 1991 — 1996
Bachelors of science, Business Management
Louisiana State University and Agricultural and Mechanical College 1991 — 1995
Bachelor of Science, Business Management
Best Buy May 2014 - Present
The Stereo Shop February 2013 - May 2014
Sears Holdings Corporation December 2011 - February 2013
LensCrafters May 2011 - December 2011
Lowe's Home Improvement January 2008 - January 2011
Trans World Entertainment (f.y.e.) August 1995 - January 2008
Service Merchandise April 1994 - August 1995
CVS February 1990 - April 1994
Wild Wood Country Club January 1988 - January 1991
Skills
Recruiting, Retail, Operations Management, Store Management, Merchandising, Inventory Control, Leadership, Visual Merchandising, Loss Prevention, New Store Openings, Management, Marketing, Customer Satisfaction, Employee Training, P&L Management, Customer Service, Microsoft Word, Sales Management, Team Building, Driving Results, Profit, Outlook, Training, POS, Distribution Center..., Team Leadership, Event Planning, Sales Operations, Shrinkage, Purchasing, Inventory Management, Planograms, Big Box, Time Management, Coaching, Microsoft Excel, Succession Planning, Income Statement, Budgets, Hiring, Process Improvement, Process Scheduler, Customer Experience, Sales, Forecasting, Assortment, Retail Sales, Multi-Unit Management, Apparel, Pricing
Education
Monroe Community College 1991 — 1994
SB Capital Group LLC January 2015 - Present
The Sports Authority May 2009 - October 2014
Circuit City July 2002 - March 2009
Service Merchandise September 1992 - May 2002
Skills
Store Management, Performance Management, Loss Prevention, Big Box, Merchandising, Visual Merchandising, Coaching, Shrinkage, Multi-Unit Management, Retail, Inventory Control, Profit, Store Operations, Driving Results, Inventory Management, Income Statement, New Store Development, District Management, P&L Management, Customer Satisfaction, Sales, New Store Openings, Sales Management, P
Education
Moraine Valley Community College 1987 — 1990
Associates, Business, Psychology, Sociology
TN Department of Safety October 2010 - December 2013
. January 2010 - October 2010
Aspect Software March 2009 - November 2009
Aspect Communications August 1993 - March 2000
Aspect Software 1993 - 2000
Aspect Telecommunications 1993 - 2000
Service Merchandise April 1985 - August 1993
H. J. Wilson Co., Inc. January 1982 - April 1985
Skills
Telecommunications, IVR, Telephony, ACD, Integration, MS Project, Project Management, Program Management, Volunteer Management, Federal Grants..., SharePoint, Call Center, Vendor Management, Call Centers, Data Center, CRM, Cross-functional Team..., Contact Centers, Professional Services, Troubleshooting, Outsourcing, Workforce Management, System Deployment, Managed Services, Process Improvement, Disaster Recovery
Education
Louisiana State University 1971 — 1973
HSBC November 2008 - Present
HSBC May 2006 - November 2008
HSBC September 2004 - May 2006
HSBC June 2003 - September 2004
HSBC January 2002 - June 2003
HSBC November 1997 - January 2002
Service Merchandise January 1994 - November 1997
Sterling Jewelers January 1991 - January 1994
Skills
Employee Relations, WebEx, Talent Management, Employee Engagement, Call Center, Retail, Investigations, Performance Management, Succession Planning, Compliance, HR Strategy, Leadership Development, PeopleSoft, Team Building, Personnel Management, Training, HRIS, Microsoft Excel 2010, PowerPoint 2010, Private Investigations, PowerPoint, Recruiting, Leadership, Banking, Management, Call Centers, Microsoft Excel, Human Resources, Organizational...
Education
Lamar University 1986 — 1989
Ross Stores, Inc. September 2002 - Present
Service Merchandise 1996 - 2002
Skills
Store Management, Visual Merchandising, Merchandising, Loss Prevention, Big Box, Retail, Profit, Store Operations, Inventory Control, Shrinkage, Retail Sales, Apparel, New Store Openings, Customer Satisfaction, Team Building, Hiring, Associate Development, Succession Planning, Microsoft Excel, Cashiering, Merchandise Planning, Driving Results, Sales, Inventory Management, Multi-Unit Management, District Management, New Store Development, Customer Experience, CPFR, Retail Buying, Specialty Retail, Income Statement, Department Stores, People Development, Assortment, Distribution Center..., Stock Management, Fashion, Trend, Management, Window Displays, Multi-unit, POS, Customer Service, P&L Management, Trend Analysis, Multi-channel Retail, Planograms, Multi-unit Retail..., Merchandise
Education
Jacksonville State University 1992 — 1995
Health and Physical Education/Fitness
St. Petersburg College 1990 — 1992
Business Administration and Management, General
Largo High
Brandon Street Films October 2010 - Present
All Star Driver Education December 2013 - January 2015
University of Phoenix - Axia College December 2005 - June 2010
Edward Jones August 2000 - February 2003
National HealthCare Corporation December 1993 - August 2000
River Park Hospital August 1992 - December 1993
M. Lee Smith Publishers 1991 - 1992
Perdue Research 1990 - 1991
Service Merchandise 1988 - 1990
Halifax Hospital Medical Ctr 1986 - 1988
Skills
Healthcare, Long-term Care, Strategic Planning, Marketing, Marketing Strategy, Customer Service, Market Analysis, New Business Development, Finance Management, Public Speaking, Editing, Film, Social Media, Creative Writing, Film Production, Entertainment, Social Networking, Fundraising, Leadership Development, Teaching, Theatre, Video Production, Volunteer Management, Volunteering, Volunteer Recruiting, Volunteer Training, Bookkeeping, Small Business, Consulting, Microsoft Excel, Environmental Awareness, Managerial Finance, Health, Internet, Key Performance..., Microsoft Office, Nonprofits, Networking, Office Management, Promotions, Project Management, Research, University Teaching, Writing, Youth Development, Youth Mentoring, Youth Ministry, Youth Work, Corporate Social..., Advocacy
Education
Middle Tennessee State University 1988 — 1991
MBA, Finance & Marketing
University of Central Florida 1984 — 1985
BSBA, Marketing
Walmart March 2013 - Present
ALDI Stores July 2003 - March 2013
Foot Locker June 2002 - July 2003
Service Merchandise November 1993 - December 2001
Skills
Merchandising, Retail, Retail Management, Inventory Management, Hiring, Customer Service, Customer Relations, Loss Prevention, P&L Management, Team Building, Inventory Control, Coaching, Store Management, Recruiting, Sales, Management, Store Operations, Training, Leadership, Leadership Development, Selling, Sales Operations, Big Box, Team Leadership, Multi-Unit Management, Employee Training, Contract Negotiation, Business Planning, Forecasting, Time Management, Operations Management, Performance Management, Sales Management, Purchasing, Budgets, Sales Process, P&L, Cold Calling, District Management, Shrinkage, Profit, New Store Development
Education
Joliet Junior College 1991 — 1993
Business Administration., Business Administration, Management and Operations
NONE OfficerKentucky State CorrectionsMarch 2003 - April 2006
Service Merchandise October 1994 - February 2003
Skills
Disabled, Handicapped, Customer Service
Education
Jefferson Community College
Melvindale High Schoold
High School Diploma
Dollar General July 2006 - Present
Service Merchandise 1996 - 2002
Education
Middle Tennessee State University 1988 — 1992
Jackson National Life January 1995 - Present
Entre Computer 1993 - 1994
Core Technology Corporation 1990 - 1993
Service Merchandise 1984 - 1990
Skills
Video Conferencing, System Deployment, Troubleshooting, DNS, Cisco Technologies, Wireless Networking, Audio Visual Support, Polycom Video..., SMARTboard, Digital Signage, Software Documentation, AV, Audio Conferencing, Technical Support, Hardware, Unified Communications, Project Management
Education
Lansing Community College 1985 — 1987
Commercial Pilot / Instrument Rating / Flight Instructor, Aviation Flight Technologies
Spartan School of Aeronautics 1984 — 1985
Airframe and Powerplant Mechanics
Demarle at Home November 2009 - Present
SPAR Group, Inc. November 1997 - February 2009
Service Merchandise May 1989 - November 1997
Jerome Duncan Ford 1983 - 1985
Skills
Inventory Management, Budgeting, P&L, Purchasing, Sales Support, Sales Operations, Budgets, Training, Negotiation, Income Statement, Forecasting, Operations Management, Sales, Team Building, Team Leadership, Merchandising, Payroll, Process Improvement, Customer Service, Employee Relations, Program Management, Leadership, Account Management, Customer Satisfaction, Human Resources, Inventory Control, Coaching, Time Management
Education
Michigan State University 1987 — 1992
BS, Social Science
Domino's Pizza September 2013 - Present
Dollar General Corp. December 2003 - August 2013
Union Planters Bank May 1999 - December 2003
Service Merchandise December 1990 - March 1999
Skills
Wicklander-Zulawski..., Organized Retail Crime, Loss Prevention, Shrinkage, Asset Protection, Inventory Control, CCTV, Security Operations, Interrogation, Security Management, Big Box, Private Investigations, Corporate Security, Interrogation Techniques, Access Control, Surveillance, Internal Investigations, Multi-unit, Investigation, Physical Security, Security, Interviews, Multi-Unit Management, Police, Enforcement, District Management, Alarm Systems, Fraud, Homeland Security, New Store Openings, Store Operations
Education
David Lipscomb University 1985 — 1989
Bachelor of Applied Science (B.A.Sc.), Marketing/Management
Southwest Convenience Stores LLC March 2012 - Present
Southwest Convenience Stores LLC October 2011 - March 2012
Southwest Convenience Stores March 2003 - October 2011
Southwest Convenience Stores January 2002 - March 2003
Southwest Convenience Stores June 1998 - January 2002
Service Merchandise October 1991 - May 1997
Skills
Retail, Inventory Management, Forecasting, Customer Service, Vendors, Coaching, Team Building, Strategic Planning, Budgets, Microsoft Office, POS, Marketing Strategy, Assortment, IRI, Training, Inventory Control, Merchandising, Management
Education
Midland College 1985 — 1987
Business Administration and Management, General
Service Merchandise Loan OfficerC-T Waco FCUMarch 1999 - Present
Skills
Loans, Credit, Banking, Refinance, Consumer Lending, Customer Service, Team Building, Microsoft Office, Sales, Public Speaking, Leadership, Microsoft Word, PowerPoint, Account Management, Training, Marketing Strategy
Education
LaVega High school
Mclennan Community College
Murphy USA August 2013 - Present
Murphy USA March 2012 - September 2013
Northrop Grumman Corporation November 2010 - March 2012
BAE Systems 2007 - 2010
Rotary International 2004 - 2010
Adecco October 2007 - July 2008
Randstad March 1997 - February 2004
Proffitts January 1988 - January 1997
Service Merchandise 1994 - 1997
Skills
AIRS Certified Internet..., Member SHRM (Society..., Certified in Behavioral..., Certified in DISC..., Experienced Human..., Experienced Technical..., Experienced Manager and..., Experienced in..., Successful Direct and..., Successful Sales Trainer, Experience managing..., Human Resources, Management, Internet, Leadership, Sales, SHRM, Multicultural, Interviews, Project Planning, Training, Applicant Tracking..., Talent Acquisition, Recruiting, Technical Recruiting, Customer Service, Strategy, Negotiation, Contract Negotiation, Team Building, Personnel Management, Sales Operations, Sourcing, Coaching, Employee Relations, DISC, Hiring, Team Leadership, Temporary Placement, College Recruiting, Performance Management, Internet Recruiting, Contract Recruitment, Operations Management, Employee Training, Change Management, Program Management, Leadership Development, Time Management, Workforce Planning
Education
Texas A&M University 2014 — 2014
SPHR Studies, Human Resources Development
Liberty University 1984 — 1988
Communications, Print Journalism/ Broadcast
Florence Christian Schools 1980 — 1984
Wright Medical March 2015 - Present
HR Tools & Innovation, LLC 2013 - March 2015
Servicemaster 2009 - 2013
Circuit City Stores, Inc. 2007 - 2009
Circuit City Stores, Inc. 2005 - 2007
G&K Services 2000 - 2005
Toys R Us August 1997 - January 2000
Service Merchandise January 1993 - August 1997
McDonalds March 1977 - September 1993
Skills
Succession Planning, Mentoring, Retail, Negotiation, Performance Management, Labor Relations, Talent Development, Talent Acquisition, Hiring, Talent Management, Union Avoidance, Workforce Planning, Coaching, Recruiting, Employee Relations, Onboarding, Union, Change Management, Human Resources, Organizational..., Training, Team Building, Leadership, Employee Training, Management, Strategy, Personnel Management, Strategic Planning, New Business Development, Leadership Development, Employment Law, Sales Operations, HRIS, Interviews, Employee Benefits, Business Development, Cross-functional Team..., Temporary Placement, New Hire Orientations, Conflict Resolution, Employee Engagement, College Recruiting, FMLA, Benefits Administration, Policy, HR Policies, Applicant Tracking..., Organizational..., Team Management, Sourcing
Education
Lawrence Technological University 1973 — 1977
Bachelor of Science (BS), Business Administration, Management
Tantara Travel February 2015 - Present
Triple Ace Entertainment June 1997 - Present
MAXIMUS January 2011 - September 2015
L.K. Jordan & Associates August 2010 - January 2011
West Corporation August 2009 - June 2010
UnitedHealth Group November 2003 - March 2009
Smoke Signal Communucations October 2000 - February 2003
Belz Paging Superstore July 1997 - July 2000
Best Buy December 1996 - July 1997
Service Merchandise June 1996 - December 1996
Skills
Entertainment, Music Production, Event Management, Parties, Live Events, Multimedia, Microsoft Office, Filing, IEX Total View, Outlook, Mac OS, Live Sound, Sound Mixing, Sound Editing, Equipment Installation, Computer Hardware..., Software Installation, Quality Control, Data Analysis, Data Entry, Leadership, Team Leadership, Employee Training, System Administration, Administration, Customer Service, Management, Sales, Analysis, Training, Public Speaking, Event Planning, Microsoft Excel, Microsoft Word, Strategic Planning, Leadership Development, Team Building, Social Media, Social Networking, Coaching, PowerPoint, Public Relations, Marketing, Process Improvement, Research, Operations Management
Education
Wayland Baptist University 2010 — 2014
Bachelor of Applied Science (BASc), Business management
ITT Technical Institute-Houston West 1996 — 1998
Associates of Applied Science, Electronic Engineering Technology
Benchmark Education Company July 2015 - Present
MODE Transportation March 2014 - Present
McGraw-Hill Education April 2011 - April 2014
McGraw-Hill June 2004 - March 2011
McGraw Hill Financial January 1998 - May 2004
Macmillan/McGraw-Hill School Publishing Company May 1992 - December 1997
Service Merchandise February 1988 - April 1992
Federated Department Stores August 1986 - January 1988
Skills
Operational Process..., Change Management, Customer Satisfaction, Six Sigma Methodology, P&L Management, Project..., Performance Management, Continuous Improvement..., Continuous Improvement, Logistics, Six Sigma, Process Improvement, Outsourcing, Strategic Planning, Business Transformation, Budgets, Vendor Management, CRM, Business Process..., Account Management, Transportation, Transportation..., Contract Negotiation, Logistics Management, Business Analysis, Team Building, Cross-functional Team..., Program Management, Analysis, Operations Management, Supply Chain Management, Project Management, Leadership, Customer Service, Negotiation, Procurement, Inventory Management, Coaching, Business Strategy, Management, Call Centers, Team Leadership, Strategy, Project Planning, Supply Chain, Forecasting, Sales Management, Business Development, Leadership Development, Warehousing
Education
Middle Tennessee State University 1990 — 1992
MBA, Masters of Business Administration
The Ohio State University Fisher College of Business 1982 — 1986
BS, Marketing/Transportation and Logistics
Upper Arlington High School
Cummins Inc. October 2014 - Present
Cummins Inc. September 2012 - October 2014
Cummins Inc. February 2011 - September 2012
Cummins Inc. November 2008 - February 2011
Cummins Inc. December 2006 - November 2008
Cummins Inc. May 2005 - December 2006
Cummins Inc. January 2003 - May 2005
Cummins Inc. July 2001 - January 2003
Cummins July 1999 - July 2001
Service Merchandise 1997 - 1999
Skills
Accounts Payable, Oracle, Six Sigma, Leadership, Access, Analysis, Business Analysis, Business Process, Budgets, Accounting, Auditing, Management, Accounts Receivable, Finance, Internal Audit, Process Improvement
Education
Middle Tennessee State University 2007 — 2008
Master of Science (M.S.), Accounting and Information Systems, 4.0 GPA
Middle Tennessee State University 1999 — 2004
Bachelor of Business Administration (B.B.A.), Information Systems, 3.0 GPA
Huntsman January 2010 - Present
Huntsman April 1999 - December 2009
LaRoche Industries Inc. September 1992 - March 1999
Service Merchandise November 1986 - August 1992
Service Merchandise January 1985 - October 1986
Skills
Supply Chain, Logistics, Purchasing, SAP, Supply Chain Management, Inventory Management, Forecasting, Warehousing, Strategic Planning, Process Improvement, Management, Continuous Improvement, Manufacturing, Six Sigma, Change Management, Cross-functional Team..., Negotiation, Procurement, SAP Implementation, SAP SD Module, SAP MM Module, Customer Satisfaction, Customer Service, International Trade
Education
Louisiana State University 2006 — 2008
EJ Ourso College of Business --- LSU Executive Program, Management, Finance, Economics, Accounting, HR
Louisiana State University 1980 — 1984
Bachelor's degree, BS General Studies / Business
Ursuline Academy, New Orleans, LA 1976 — 1980
College Prep HS curriculum
SSA
SSA
UTMC September 2013 - Present
ProMedica Toledo Hospital 2011 - 2014
University of Toledo October 2003 - October 2013
Service Merchandise 1991 - 1994
Service Merchandise 1991 - 1994
Service Merchandise 1991 - 1994
Skills
Hospitals, Healthcare, Patient Safety, BLS, Cpr Certified, Inpatient
Education
Monroe County Community College 1992 — 1993
National Registry, Emergency Medical Technician
University of Toledo 1987 — 1992
Charter Communications May 2014 - Present
Comcast Cable March 2005 - May 2014
A T & T Broadband 2000 - 2003
Service Merchandise 1979 - 1992
Skills
Forecasting, Vendor Management, Budgets, Troubleshooting, Process Improvement, Procurement, Team Leadership, Team Building, Inventory Management, Operations Management, Purchasing, Customer Satisfaction, Cross-functional Team..., Logistics, Telecommunications, Project Management, Customer Service, Call Centers, Leadership, Warehousing
Education
Joliet Junior College
Humble Sign Co. October 2013 - Present
Self-employed May 1996 - Present
Service Merchandise August 1994 - April 1996
Rite Aid Pharmacy March 1992 - August 1994
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Budgets, Accounting, Early Childhood..., Customer Service, Management, Outlook, Access, Administration, QuickBooks, Invoicing, Payroll, Accounts Receivable, Office Management, PowerPoint, Event Planning, Inventory Management
Education
Western Governors University 2013 — 2014
Bachelor's degree, Accounting
Maysville Community and Technical College 1991 — 1994
Associate of Science (AS), Business Management
iDashboards 2014 - Present
Sprint 2013 - 2014
Sprint 2010 - 2013
Sprint Nextel 2001 - 2010
Nextel Communications 1999 - 2001
Staples 1998 - 1999
Service Merchandise 1991 - 1998
Skills
M2M, Wireless, Telecommunications, Solution Selling, Mobile Devices, Account Management, Sales Management, Strategic Partnerships, New Business Development, Cross-functional Team..., B2B, Salesforce.com, Project Management, Forecasting, Sales, Selling, Marketing, Sales Operations, Sales Process, Management, Team Leadership, Leadership, Team Building, Retail, Call Centers, Business Development, Contract Negotiation, Direct Sales
Education
Michigan State University
BS, Merchandising Management/Retailing
Wylie E. Groves High School
Eastman Credit Union 2000 - Present
Service Merchandise 1988 - 1999
Target 1981 - 1987
Gap Inc./Gap 1979 - 1981
Education
Michigan State University
Bachelor of Science, Retail Management/Textile Design
Nashville Baseball Academy February 2013 - Present
724 Communication January 2011 - Present
4C Promo 2003 - Present
American Retirement Corporation 1998 - 2003
Service Merchandise 1995 - 1998
Skills
Social Media Marketing, Advertising, Public Speaking, Marketing, Social Media, Marketing Strategy, Employee Engagement, Strategy, Public Relations, Internal Communications, Management, Publishing, Management Consulting, Training, Leadership, Budgets, Leadership Development, Business Strategy, Project Management, Project Planning, Coaching, Personnel Management, Event Management, Time Management, Entrepreneurship, Small Business, Marketing Communications, Social Networking, Fundraising, Online Marketing, Team Building, Event Planning, Strategic Planning, Recruiting, Organizational...
Education
David Lipscomb University
MHR
HP Marketing Company December 1997 - Present
Fender Musical Instruments January 1996 - December 1997
CompUSA 1995 - 1997
Service Merchandise 1992 - 1995
Skills
Audio, Video, Recording, Sound Reinforcement, Trade Shows, Sound, AV, Account Management, Audio Engineering, B2B, Channel Partners
Education
Miami Dade College 1990 — 1992
Regretfully, none, Music
State of Tennessee May 2014 - Present
Listerhill Credit Union October 2012 - March 2014
RJ Young March 2012 - August 2012
Lockstep Technology Inc. April 2010 - March 2012
Lend Lease June 2004 - March 2010
Beacon Technologies June 2003 - April 2004
HCA August 2002 - June 2003
Smart Data Strategies April 2002 - August 2002
Service Merchandise September 1998 - January 2002
Member Service Corporation March 1988 - September 1998
Skills
Strategy, Leadership, Management, Process Improvement, Project Management, Team Leadership, Enterprise Software, Strategic Planning, Telecommunications, Networking, Business Strategy, Marketing, Consulting, Customer Service, Continuous Improvement, Information Technology, Microsoft Excel, Software Installation, WAN, Disaster Recovery
Education
Middle Tennessee State University 1990 — 1995
BS, Mass Communications
Tractor Supply Company April 2013 - Present
Affinion Group August 2004 - April 2013
Universal Lighting Technologies/MagneTek June 1996 - August 2004
Service Merchandise 1988 - 1996
Skills
Human Resources..., Employee Relations, Recruiting, Toastmasters, Human Resources, Onboarding, Personnel Management, FMLA, Labor Relations, Succession Planning, HRIS, Benefits Administration, Deferred Compensation, New Hire Orientations, Workforce Planning, HR Policies, Process Improvement, Management, Global HR Leadership, Leadership
Education
Middle Tennessee State University 1987 — 1992
Master of Human Resources Management, Human Resources Management/Personnel Administration, General
Middle Tennessee State University 1981 — 1985
Bachelor of Applied Science (B.A.Sc.), Human Resources Management and Services
Waltonen Engineering November 2014 - Present
Geometric Ltd.P November 2011 - November 2014
B/E Aerospace July 2011 - November 2011
HIROTEC America, Inc. July 1995 - April 2008
Service Merchandise June 1991 - July 1995
Vyletel Buick October 1989 - June 1991
Skills
Unigraphics, CAD, Fixtures, Lean Manufacturing, Microsoft Office, Tooling, Welding, Machine Tools
Education
Macomb Community College 2011 — 2011
Designers helping Deaigners
Macomb Community College 1990 — 1994
Associate's Degree with a, Design/Engineering
FRP - Favorite Recipes Press 2004 - Present
Service Merchandise May 1985 - 2001
Education
Louisiana State University 1975 — 1978
Ingram Entertainment August 1999 - Present
Service Merchandise December 1990 - December 2001
Skills
Disaster Recovery, Mainframe, AIX, IBM Mainframe, z/OS, MVS, Red Hat Linux, Troubleshooting, IBM iSeries
Education
Middle Tennessee State University 1980 — 1981
M.S., Accounting/Information Systems
Middle Tennessee State University 1978 — 1980
BBA, Information Systems
Avionic Instruments August 2011 - Present
Taylored Services January 2011 - Present
ThrillCoaster Tours August 2004 - Present
Camo Tech July 2002 - January 2011
Medialink Worldwide Inc September 1999 - July 2002
Earlybird Messenger 1995 - 1998
Graff Pay Per View 1993 - 1996
Service Merchandise 1983 - 1988
Education
Monmouth University 2001 — 2004
State University of New York at New Paltz 1990 — 1992
BA - Accounting, Accounting
Ramapo Senior High School 1984 — 1988
Books A Million September 2010 - Present
Books A Million January 2004 - September 2010
JC Penney 2000 - 2004
Service Merchandise January 1997 - January 2000
Skills
Inventory Control, Visual Studio, Merchandising, Retail, Access, Database Systems, Strategic Planning, Business Strategy
Education
Middle Tennessee State University 1990 — 1994
BBA, Finance and Accouting
Hunt Alternatives December 1998 - Present
Hunt Alternatives December 2007 - October 2014
Hunt Alternatives, LLC September 2002 - December 2007
Office of Ambassador Swanee Hunt/Charles Ansbacher December 1998 - September 2002
American Express Business Travel 1997 - 1998
Service Merchandise 1983 - 1997
Skills
Non-profits, Fundraising, Program Management, Event Planning, Social Media, Microsoft Office, Project Management, Research, Editing, Data Analysis, System Administration, Program Development, Budgets, Event Management, Grants, Nonprofits, Training, Databases
Education
University of Massachusetts at Lowell - Manning School of Business 2013 — 2017
Bachelor of Business Administration (BBA), Business Administration
Middlesex Community College 2011 — 2013
Associate of Science (A.S.), Business Administration, 3.98
BUCEC 2001 — 2002
Client-Server Web Design certificate, Web Page, Digital/Multimedia and Information Resources Design
BlueCross BlueShield of Tennessee May 2012 - Present
Blue Cross Blue Shield of Tennessee January 2009 - May 2012
Blue Cross Blue Shield of Tennessee 2005 - December 2008
Direct General Insurance 2003 - 2005
Just Boys, Inc 2001 - 2005
Service Merchandise 1979 - 2001
Skills
COBOL, Access, Visual Basic, JCL, Unix, Java, Integration, Databases, Visio
Education
Middle Tennessee State University 1979 — 1982
BS, Information Systems
Gordon Brothers Group January 2009 - Present
Gordon Brothers Group November 2007 - Present
Dollar General 2004 - 2007
service merchandise 1993 - 2002
McCrory Stores 1986 - 1993
Skills
Retail, Merchandising, Income Statement, Profit, Business Planning, Account Management, Selling, Marketing, Competitive Analysis, Start-ups, Brand Development, Forecasting, Inventory Management, Direct Sales, Sourcing, Negotiation, P&L Management, Coaching, Management, Product Marketing, Business Strategy, Brand Management, Marketing Strategy, Sales, Cross-functional Team..., Sales Management, Strategy, Leadership, Team Building, Budgets, Strategic Planning, Operations Management, P&L, E-commerce, Strategic Partnerships, Business Development, Sales Operations, Store Management, Pricing, Mergers & Acquisitions
Education
Jackson State University 1977 — 1981
Delek US Holdings May 2010 - Present
Lattimore, Black, Morgan & Cain, P.C. 2008 - 2010
Gaylord Entertainment 2006 - 2008
HCA 2002 - 2006
Nortel Networks 2000 - 2001
Service Merchandise 1997 - 2000
Skills
Tax, Tax Research, Corporate Tax, Sales Tax, Tax Accounting, US Tax, State Tax, Use Tax, Auditing, Accounting, Tax Preparation, Property Tax, Fuel Tax
Education
David Lipscomb University 1992 — 1997
Bachelor of Science (B.S.), Professional Accountancy
KBK Design August 2010 - Present
Commonsense Media Group November 2007 - Present
TAP Publishing Company May 1998 - August 2010
Service Merchandise 1996 - 1997
Skills
Illustrator, User Interface Design, Logo Design, Adobe Creative Suite, Social Media Marketing, Team Building, Pre-press, Publishing, Customer Service, Advertising, Mac, Photoshop, Adobe Acrobat, Account Management, Marketing Strategy, Sales Management, Web Design, CSS, New Business Development, Graphic Design, Social Media, InDesign, Photography, Newsletters, WordPress, Trade Shows, Creative Direction, User Experience, QuarkXPress, Web Development, Copywriting, Graphics, HTML, Magazines, Flyers, SEO, Online Marketing, Business Cards, Catalogs, Email Marketing, Public Relations, Marketing, Book Design, Publications
Education
Middle Tennessee State University 1994 — 1996
B.A., English, Graphic Communications
University of Tennessee-Knoxville 1991 — 1993
English
Sun Graphic Signs 1999 - Present
Artist, Donna Delmas 1987 - Present
Service Merchandise 1993 - 1998
Dollar Signs of Nashville 1991 - 1993
Europa Star Casino Cruise Ship 1988 - 1989
Skills
Logo Design, Graphic Design, Graphics, Illustration, 3-D large and small, large scale art, Posters, Art, Trade Shows, Corporate Identity, Banners, Fine Art, Screen Printing, Visual Communication, Layout
Education
Louisiana Tech University 1984 — 1998
Sculpture
University of Southern Mississippi 1989 — 1991
Bachelor of Arts, Painting & Drawing
Xerox December 1988 - Present
HCA December 1987 - December 1989
Service Merchandise December 1985 - December 1987
Skills
Printers, Account Management, Consultative Selling, Customer Relations, Solution Selling, Negotiation, New Business Development, Selling, Customer Service, B2B, Direct Sales, Managed Print Services, Sales Process, Sales Management, Digital Printing, Salesforce.com, Cold Calling, Key Account Management, Document Management, Managed Services, Customer Satisfaction, Sales, Major Accounts, Customer Retention, Sales Presentations, Marketing Strategy, Cross-functional Team..., Document Imaging, Sales Operations, SaaS, Variable Data Printing, Strategic Partnerships, Outsourcing, Professional Services, Business Development, Team Leadership
Education
Louisiana State University and Agricultural and Mechanical College 1979 — 1984
Bachelor of Science, Quantitative Business Analysis & Computer Science
Linens N Things June 2002 - Present
Service Merchandise October 1979 - February 2002
Service Merchandise January 1998 - January 2000
Education
Moraine Valley Community College
Dollar General Corporation September 2012 - Present
Dollar General Corporation August 1999 - September 2012
Service Merchandise April 1999 - September 1999
Service Merchandise June 1998 - April 1999
Service Merchandise November 1992 - June 1998
Skills
Strategic Planning, Microsoft Word, Leadership, Sales, Customer Service, Inventory Management, Analysis, Access, Team Building, Public Speaking, Management, Financial Modeling, PowerPoint, Operations Management, Microsoft Office, Forecasting, Financial Analysis, Cash Management, Retail, Budgets
Education
Middle Tennessee State University 1985 — 1989
Bachelor of Science (BS), Mathematics
Ultra Diamonds February 1997 - July 2007
Service Merchandise May 1982 - February 1997
Skills
FMLA, Payroll, Interviews, Personnel Management, Management, Human Resources, Grievances, HR Policies, Customer Service, EEOC, Sales, Workers Compensation, Operations Management, Hiring, Employee Relations, Recruiting
Education
Loyola University Chicago 1991 — 1994
MSIR, Industrial Labor Relations/Human Resources
Loyola University Chicago 1982 — 1986
Bachelors of Science, Psychology & Fine Arts
Sleepy's The Mattress Professinals November 2011 - Present
Sleepy's The Mattress Professionals April 2005 - November 2011
Sam's Club 1998 - 2005
Service Merchandise 1989 - 1998
Consumer Distributing 1989 - 1989
Wohl Shoe Company 1985 - 1989
Skills
Profit, Merchandising, Retail, Store Management, Team Building, Recruiting, Employee Training, Sales, Employee Engagement, Performance Management, Key Performance..., Tactical Sales Planning, Loss Prevention, Strategic Planning, Training, Operations Management, Cross-functional Team..., Visual Merchandising, Store Operations, Management, Multi-Unit Management, Forecasting, Sourcing, P&L Management, Leadership, Customer Experience, Multi-unit, Income Statement, Retail Sales, Customer Service, Multi-channel Retail, District Management, Big Box, Sales Operations, Payroll, Inventory Management, Customer Retention, Pricing, Inventory Control, Planograms, New Store Development, Coaching, Hiring, Shrinkage, Selling, Customer Satisfaction, Sales Management, Driving Results, New Store Openings, Sales Process
Education
Johnson & Wales University 1983 — 1984
Hotel Restaurant Management
Trumbull High School 1980 — 1983
General
The Venetian January 2013 - Present
Marriott International, Inc (Lodging Industry) June 2011 - December 2012
Gaylord Entertainment October 2008 - June 2011
Gaylord Entertainment April 2006 - October 2008
Gaylord Opryland Resort & Convention Center 2002 - 2005
Service Merchandise January 2001 - April 2002
Service Merchandise April 1996 - January 2001
Skills
Budgets, Customer Service, Team Building, Operations Management, Retail, Leadership, Management, Outlook, Process Improvement, Coaching, Strategic Planning, Process Scheduler, Financial Analysis, Labor Management, Labor Management Systems, Team Leadership, Hospitality, Forecasting, Microsoft Excel, Hotels, Resorts, Hotel Management, Project Planning, Hospitality Industry, Performance Management, Yield Management, Revenue Analysis, Hospitality Management, Competitive Analysis, Negotiation, Income Statement, Revenue Forecasting, Opening Hotels, Lodging, Analysis, Property Management..., Hiring, Pre-opening, Guest Service Management, Catering, Food & Beverage, Rooms Division, Micros, Front Office, Restaurants, Convention Services, P&L
Education
Mississippi State University - College of Business and Industry 1983 — 1987
BS, Business with Emphasis on Marketing
XSP October 2006 - Present
XSP March 2002 - October 2006
XSP February 2000 - March 2002
BancTec Financial Systems August 1999 - February 2000
Service Merchandise January 1999 - May 1999
BellSouth May 1996 - December 1997
Skills
Quality Assurance, Program Management, Software Quality..., SDLC, VB.NET, Testing, Regression Testing, SQL, Requirements Analysis, User Acceptance Testing, Microsoft SQL Server, Requirements Gathering, Agile Methodologies, Quality Center, Scrum, Business Requirements, QTP
Education
University of Alabama 1995 — 1998
Bachelor's degree, Management Information Systems, General
Gadsden State Community College 1995 — 1995
La Trobe University 1994 — 1994
BS, Business
City of Manteca March 1991 - Present
Forte Music June 1987 - June 1988
Olympus Corporation May 1984 - May 1987
Service Merchandise October 1980 - June 1983
Skills
IT Management, Integration, VoIP, Disaster Recovery, WAN, IT Operations, Data Center, Servers, VMware, Active Directory, Network Security, Virtualization, Government, Teamwork, Wireless, Fiber Optic Technology, Access Control, Security, System Administration, Firewalls, Network Administration, Storage Area Networks, Cisco Technologies, Network Design, VMware Infrastructure, LAN-WAN, DNS, Microsoft Exchange, IT Service Management, Windows Server, IIS, Switches, Networking, Network Engineering, Information Technology, Network Architecture, Information Security, Cloud Computing, ITIL, Wireless Networking
Education
Modesto Junior College 1993 — 1994
Computer Programming
Ohlone College 1985 — 1985
Computers
Anthem September 2001 - Present
Anthem 2001 - Present
BlueCross BlueShield Tennessee 1997 - 2001
Service Merchandise 1987 - 1995
Skills
Medicaid, Managed Care, Clinical Research, Healthcare, Disease Management, Health Insurance, Medicare, Utilization Management, Healthcare Industry, Sales Operations, Training, Insurance, Data Analysis, Nursing, Management, Healthcare Management, Process Improvement, HIPAA, Account Management, Project Management, Customer Service, Program Management, Healthcare Information..., Case Managment, Leadership
Education
College of Saint Francis
BS, Health Care Services
Middle Tennessee State University
Nursing
University of Tennessee-Knoxville
MPH, Health Program Planning and Evaluation
Local Health Department September 2006 - Present
Inspired Touch Professional Make-Up Artistry January 2006 - Present
Zales Corpration October 1996 - August 2004
Service Merchandise September 1995 - October 1996
Education
Lamar University
NEW/Asurion July 2012 - Present
National Electronics Warranty 2001 - March 2012
OfficeMax 2002 - 2005
Service Merchandise 1995 - 2002
Service Merchandise 1985 - 1995
Service Merchandise 1979 - 1985
H.J. Wilson's 1975 - 1984
Skills
Store Operations, Merchandising, Retail, Employee Training, Profit, Income Statement, Store Management, Inventory Management, Sales Management, Team Building, Driving Results, Sales, Inventory Control, Multi-unit, Customer Satisfaction, Account Management, Visual Merchandising, Sales Operations, P&L Management, Leadership, Training, Recruiting, Loss Prevention, Customer Experience, Customer Retention, Cross-functional Team..., Hiring, Big Box, Retail Sales, P&L, Forecasting
Education
University of Louisiana at Monroe 1974 — 1975
Business Administration
Louisiana State University 1972 — 1974
Cracker Barrel Old Country Store, Inc. November 2012 - Present
Cracker Barrel Old Country Store August 2008 - November 2012
Deloitte January 1996 - March 2007
Service Merchandise 1990 - August 1995
Skills
Internal Audit, Sarbanes-Oxley Act, IT Audit, CISA, Internal Controls, Information Security, Information Security..., Auditing, Sarbanes-Oxley, Business Continuity, Management, Financial Analysis, Risk Assessment, Accounting, Process Improvement, Enterprise Risk..., PCI DSS, Risk Management, Financial Reporting, Information Technology
Education
Middle Tennessee State University 1986 — 1990
BBA, Accounting
Crye-Leike Realtors October 2005 - Present
LifeWay Christian Resources March 2004 - October 2005
Bulova January 2002 - December 2002
Service Merchandise November 1988 - January 2002
Skills
Merchandising, Real Estate, Product Development, Retail Buying, Negotiation, Analysis, Planning, Management, First Time Home Buyers, Buyer Representation, Creative Problem Solving, Relocation, New Home Sales, Sales Management, Single Family Homes, Sellers, Merchandise Planning, Sales, Team Leadership, Short Sales, Referrals
Education
Middle Tennessee State University 1978 — 1983
BBA, Management, Marketing
Ann Arbor Potters Guild February 2014 - Present
UXC Eclipse December 2013 - January 2014
Tectura February 1999 - December 2013
HCA 1995 - January 1999
Service Merchandise October 1991 - August 1995
Skills
ERP, Microsoft Dynamics, Navision, Software Project..., Software Development, Business Intelligence, Professional Services, Financials, Business Process, CRM, Enterprise Software, Accounting, Business Analysis, SSRS, SharePoint, Software Implementation, Pre-sales, Axapta, IT Management, Business Process..., Crystal Reports, Solution Selling, Microsoft SQL Server, Process Improvement, Consulting, Integration, SaaS, Supply Chain Management, C/AL, SQL, Cloud Computing
Education
Middle Tennessee State University 1988 — 1991
BS, Computer Science
Providence University
Bachelor of Arts (B.A.)
Quillin Fiber Arts April 2013 - Present
KASHED July 2005 - October 2013
Home Day Care October 1996 - May 2006
Service Merchandise 1992 - 2000
Skills
Embroidery, Shirts, Customer Service, Sewing, Social Media, Craft, Public Speaking, Retail, Social Media Marketing, Public Relations, Inventory Control, Telephone Skills, Sales, Knitwear, Merchandising, Teaching, Research, Fashion, Gifts, Uniforms, Apparel, Microsoft Excel, Logo Design, Time Management, Online Marketing, Event Planning, Teamwork, Community Outreach, Facebook, Visual Merchandising, Small Business, Fashion Design, Advertising, Online Advertising, Weaving, Textile Design, Pattern, Textiles, Team Leadership, Wovens, Social Networking, Fiber Arts, Wholesale, Knitting, Machine Embroidery
Education
Macomb Community College 1991 — 1993
Maritz Inc. June 2002 - Present
Maritz Performance Improvement 1994 - Present
Maritz/General Motors 1994 - Present
Maritz Learning 2002 - 2012
Maritz Research 1994 - 2012
Swan & Associates 1987 - 2012
Maritz for Hummer and Saturn 2002 - 2009
Maritz Inc December 1993 - June 2002
Saturn Corporation April 1989 - May 1994
Service Merchandise 1975 - 1987
Skills
Automotive, Retail, Coaching, Team Building, Management Development, Process Improvement, Change Management, Employee Engagement, Corporate Culture, Leadership Development, Customer Satisfaction, Customer Relations, Customer Service, Team Leadership, Training Delivery, Management Consulting, Supervisory Skills, Continuous Improvement, Culture Change, Customer Experience, Performance Improvement, Leadership, Organizational...
Education
Michigan State University 1972 — 1973
Macomb Community College
Friedman's Jewelers 2002 - 2008
Service Merchandise 1985 - 2001
H.J Wilson 1973 - 1985
Skills
Inventory Control, Inventory Management, Team Building, Word, Purchasing, Budgeting, Retail, Merchandising, Excel, Strategic Planning, Business Analysis, Forecasting, Planning, Problem Solving, Mentoring, Budgets, Project Planning, Loss Prevention, Profit, Customer Satisfaction, Merchandise Planning, Microsoft Excel, CPFR, Microsoft Word, Jewelry, P&L Management, Store Operations, Sales, Store Management, Multi-unit, Visual Merchandising, Luxury Goods, Income Statement, P&L, Shrinkage, Diamonds, Assortment, Customer Service, Hiring, Product Development, Process Improvement, Wholesale
Education
Louisiana State University 1969 — 1971
Master of Music, Performance
Truman State University 1966 — 1968
Master of Arts, Music Ed
Santander Bank, N.A. February 2015 - Present
RBS Citizens July 2013 - February 2015
Citizens Bank June 2011 - September 2013
Citizens Financial Group May 2010 - June 2011
Citizens Bank January 2003 - June 2009
Citizens Bank August 2003 - June 2007
Service Merchandise 1983 - 1998
Skills
Coaching, Leadership, Performance Management, Change Management, Relationship Management, Financial Services, Leadership Development, Onboarding, Team Building, Needs Analysis, Instructional Design, Business Strategy, Collaboration, Training Delivery, Retail, E-Learning, Management Development, Technical Training, Learning Management, Corporate Training, Task Analysis, Sales Management, Salesforce Training, Training, Banking, Human Resources, Program Management, Employee Training, Management, Strategy, Organizational...
Education
Marshall University 1983 — 1986
Business Administration and Management, General
Southern New Hampshire University
Bachelor's degree, Organizational Leadership
Milton High School
State of Tennessee August 2004 - Present
Harmon Group August 2005 - September 2006
The Burgundy Group, Nashville, TN 1989 - 1992
Service Merchandise July 1985 - 1989
Skills
Healthcare, Healthcare Information..., Budgets, EHR, State Government, Contract Management, Accounting, Budget Monitoring, Contract Negotiation, Business Process..., Vendor Management, Visio, Training, Management, Software Documentation, Marketing, Project Management, HIPAA, Change Management, Customer Service, Policy, Business Analysis, Health Insurance, Access, Government, Analysis, Healthcare Industry
Education
Baton Rouge Community Art 1975 — 1977
Associates, Commercial Art
Louisiana State University 1973 — 1974
Mikasa/Studio Nova February 1999 - February 2000
Service Merchandise May 1979 - March 1999
Skills
Marketing Strategy, Management, Manufacturing, Organizational..., Personal Development, Strategic Planning, Business Strategy, Retail, Product Development, Merchandising, New Business Development, Sales Management, Coaching, Team Building, Negotiation, Leadership Development, Account Management, P&L Management, Forecasting, Product Management, Product Marketing, Marketing
Education
Lipscomb University 1974 — 1978
BS - Business Management, Management Major / Economics Minor
Signs By Tomorrow Atlanta North June 2011 - Present
Signs By Tomorrow Atlanta North June 2011 - Present
NewGround 2000 - 2005
KDA Holdings Inc. 1992 - 1999
Service Merchandise 1986 - 1991
Skills
Signs, Banners, Graphics, Sales, Vehicle Graphics, Wide Format Printing, Digital Printing, Vinyl, Trade Shows, Graphic Design, Account Management, Sales Management, Decals, Logo Design, New Business Development, Color Management, Inkjet, Marketing, Direct Marketing, Offset Printing, Pre-press, Print Management, Variable Data Printing, Direct Mail, Screen Printing, Corporate Gifts, Business Cards, Labels, Packaging, Posters, Brochures, POS, Flyers, Outdoor Advertising, Brand Development, Graphic Arts, Corporate Branding, Digital Signage, B2B, Corporate Identity
Education
Kennesaw State University 1986 — 1989
Political Science and Government
University of Tulsa 1984 — 1986
North Cobb High school 1980 — 1984
St. Bartholomew Parish September 2011 - Present
St. Bartholomew Parish July 2008 - September 2011
Fidelity Investments July 1999 - December 2010
Service Merchandise October 1984 - June 1999
Skills
Investments, Retirement Planning, Educational Instruction, Hospitality, Management, Organization, 401k, Coaching, Sales, Mutual Funds, Series 63, Series 7, Retirement
Education
St. Meinrad Seminary and School of Theology 2013 — 2018
Master’s Degree, Pastoral Theology
Miami University 1980 — 1984
B.S., Elementary Education
Rental Property Owners Association Riverbend March 2013 - Present
Graybar March 2012 - Present
Palmer Apartments & Rentals 1991 - Present
Graybar Electric 1991 - March 2012
General Electric Aircraft Engines March 1985 - September 1991
Service Merchandise 1982 - 1985
NIBCO 1978 - 1982
Skills
SD, Troubleshooting, Programming, Analysis, Problem Solving, SAP, SAP R/3, Microsoft Office, Word, ERP, Team Leadership, ABAP, Management, SAP Implementation, SAP ERP
Education
Xavier University - School of Business Administration 1985 — 1989
BA, Information Systems
Ivy Tech Community College 1978 — 1980
A.A.S, Computer Science
Lightning Source March 2006 - Present
PRI 1995 - 2002
Service Merchandise 1979 - 1993
Service Merchandise 1979 - 1993
Skills
Inventory Management, Excel, Word, Print On Demand, Inventory Control, Process Improvement, Microsoft Excel, Lean Manufacturing, Manufacturing, Account Management, Troubleshooting, Distribution Center..., Operations Management, Microsoft Word, Digital Printing, Supply Chain, Team Building, Retail
Education
Foley High School
James H Faulkner State Community College
Detroit Police Department January 2015 - July 2015
Detroit Michigan Police Department July 2014 - January 2015
Detroit Police Department October 2013 - January 2015
Detroit Mi. Police Department March 2002 - October 2013
Detroit Michigan Police Department March 1998 - February 2002
Detroit Mi. Police Department July 1985 - March 1998
Service Merchandise November 1984 - July 1985
Service Merchandise April 1983 - November 1984
Montgomery Ward Co. October 1976 - March 1983
Skills
Interrogation, Criminal Investigations, Enforcement, Loss Prevention, Wicklander-Zulawski..., Interviews, Special Operations, Private Investigations, Retail, Police, Internal Investigations, Surveillance, Investigation, Physical Security, Workplace Violence, Public Safety, Security, Security Management, Fraud, Undercover, Crime Prevention, Background Checks, Homeland Security, Patrol, Executive Protection, Law Enforcement..., Firearms, Homicide Investigations, Evidence, Security Operations, Emergency Management, Crisis Management, Counterintelligence, Investigative Reporting, Community Policing, Field Training, Field Training Officer, Criminal Intelligence, Asset Protection, SWAT, Law Enforcement
Education
Eastern Michigan University 2006 — 2007
MS, Technolgy Studies-Emergency Management
Eastern Michigan School of Police Staff and Command 2003 — 2003
Michigan State University 1978 — 1980
BS, Social Science
Macomb Community College 1976 — 1978
NA, Crminal Justice
HMS Beagle July 2004 - Present
The Pointe July 2003 - April 2005
UMKC August 2001 - May 2003
Independence Public School District August 2000 - May 2001
Kinko's May 1999 - August 2000
DST Systems March 1998 - March 1999
Wyandot Mental Health Ctr Inc March 1997 - March 1998
Norrell Temporary Svc October 1996 - March 1997
Service Merchandise July 1996 - October 1996
Wyandotte Developmental Disabilities Services February 1994 - July 1996
Skills
Microsoft Excel, Teaching, Public Speaking, Customer Service, PowerPoint, English, Research, Editing, Social Media, Microsoft Word, Windows, Outlook, Writing, Creative Writing
Education
University of Missouri-Kansas City 2010 — 2015
Bachelor of Science - In Progress, Physics and Astronomy
University of Missouri-Kansas City 1998 — 2000
Bachelor of Arts, English Language and Literature, General
University of Missouri-Columbia 1991 — 1993
Bachelor of Arts (B.A.), Psychology
Metropolitan Community College-Blue River 1988 — 1991
Associate of Arts (A.A.), Psychology
Barking At The Moon Studio 2010 - Present
C. R. Gibson 1998 - 2013
Saturn Corporation 1997 - 1998
Service Merchandise 1986 - 1997
Eric Ericson and Associates 1985 - 1986
Murray Ohio Manufacturing Company 1982 - 1985
Skills
Graphic Design, Graphics, Illustration, Digital Illustration, Photoshop, Illustrator, InDesign, Art Direction, Fine Art, Typography, Layout, Art
Education
Memphis College of Art
Bachelor's Degree in Fine Art, Painting
State Farm February 2004 - Present
Service Merchandise 1997 - 2001
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Training, Negotiation, Insurance, Risk Management
Education
Middle Tennessee State University
Bachelor of Science (B.S.)
Hobby Lobby February 2013 - Present
Burlington Coat Factory August 2006 - October 2012
Kohl's Department Stores 2005 - 2006
TJ Maxx 2002 - 2005
Service Merchandise October 1998 - April 2002
Venture 1983 - 1996
Skills
Inventory Control, Coaching, Customer Satisfaction, Leadership, POS, Big Box, Expense Management, Operations Management, Training, Trend Analysis, P&L Management, Cashiering, Hiring, Inventory, Retail Category..., Sales Management, Management, Product Knowledge, Employee Training, Interviews, Retail Buying, Recruiting, Payroll, Sales, Time Management, Purchasing, CPFR, Customer Experience, Retail Marketing, New Hire Orientations, Income Statement, Internal Investigations, People Development, Trend, Multi-channel Retail, Loss Prevention, Forecasting, Styling, Human Resources, Business Operations, Customer Retention, Leadership Development, Team Leadership, Sourcing, Fashion, Data Entry, Asset Protection, Process Scheduler, Multi-unit, Multi-unit Retail...
Education
MacMurray College
AutoZone January 1997 - Present
AutoZone January 1997 - Present
Service Merchandise April 1986 - January 1997
Skills
Management, Human Resources, Customer Service, Retail, Recruiting, Training, Leadership, Team Building, Sales, Employee Relations, Benefits Administration, Safety Management..., Union Avoidance, Union Relations, Employee Benefits
Education
McNeese State University 1960 — 1965
Math, Educational Leadership and Administration, General, BA
AutoZone October 2002 - Present
Service Merchandise May 1985 - 2002
Education
Louisiana State University 1974 — 1978
BS, Criminal Justice
WIndham High School April 2013 - Present
Morningside Academy August 1996 - June 2010
Morningside Academy August 1996 - June 2010
Service Merchandise June 1990 - August 1996
First Baptist Christian School August 1990 - June 1992
Skills
Excel, Teaching, Public Speaking, Writing, Microsoft Office, PowerPoint, Customer Service, Word, History, Classroom Instruction, Psychology, Classroom, Community Outreach, Microsoft Word, Curriculum Design
Education
Indian River State CollegeJune 2009 2009 — 2009
Liberty University 1985 — 1990
BS, Psychology
Liberty University 1985 — 1990
BS, Psychology
Liberty UniversityLynchburg, Viriginia Florida Atlantic University 1985 — 1990
B.S, Psychology; Human Services/ Counseling
Limestone High school
Sedona Staffing January 2005 - May 2009
Service Merchandise November 1998 - June 2002
Skills
Retail
Education
Joliet Junior College 2002 — 2004
Certificate, Medical Coding
Heimermann Children's Choir June 2014 - Present
Williamson County Schools July 2009 - August 2013
NAIFA-Tennessee 1997 - 2006
Honest Entertainment 1995 - 1997
Benson Music Group 1991 - 1993
Brentwood Music 1988 - 1991
EMI Christian Music Group 1985 - 1987
Sound Stage Studios 1983 - 1985
Service Merchandise 1981 - 1983
Skills
Music, Entertainment, Music Industry, Copywriting, Publishing, Video, Marketing, Recording, Television
Education
Middle Tennessee State University
Bachelor of Science, Mass Communications: Advertising and Public Relations
Aig - American General Life September 2012 - Present
AIG American General Life and Accident August 1995 - Present
Service Merchandise September 1983 - May 1995
Union Planters Bank September 1982 - September 1983
Skills
Customer Service, Call Center, Process Improvement, Customer Satisfaction, Team Building, Budgets, Outlook, Coaching, Operations Management, Team Leadership, Business Continuity..., Leadership Development, Vendor Management
Education
Middle Tennessee State University 1976 — 1980
Bachelor of Business Administration (BBA), Accounting
TFPS Cardiology July 2011 - Present
MDM Cardiology Assoc. August 1991 - July 2011
Nobbe Chiropractic September 1990 - August 1991
Service Merchandise January 1990 - September 1990
Skills
Medical Billing, Microsoft Word, Data Entry, Appointment Scheduling, Office Administration, Insurance, Patient Education, Administrative..., Healthcare, Customer Service, Telephone Skills, Administration, Healthcare Management, Office Management, Invoicing, Medical Terminology, HIPAA, Accounts Receivable, Accounts Payable
Education
Miami Dade College 1980 — 1982
AS, Radio/Television Broadcasting
GRAYBAR ELECTRIC DIST. March 2007 - Present
Bed Bath & Beyond August 2005 - March 2007
Duckwall Alco January 2003 - August 2005
Harbor Freight Tools May 1999 - January 2003
Service Merchandise October 1994 - May 1999
Skills
WELDING (MIG,TIG,STICK), OILFIELD ROUSTABOUT, 12+ YEARS IN RETAIL..., Account Management, Pricing, Store Management, Sales Management, Purchasing, Customer Service
Education
MIDLAND LEE HIGH 1993 — 1995
Midland College
Lowes January 2001 - Present
Ames Department Stores October 1999 - January 2001
Service Merchandise 1976 - 1999
Skills
Big Box, Succession Planning, Store Management, Shrinkage, Visual Merchandising, Loss Prevention, Driving Results, Merchandising, Associate Development, Store Operations, New Store Development, New Store Openings, Multi-Unit Management, Team Building, Planograms, District Management, Multi-unit, Retail, Profit, Inventory Control, Recruiting
Education
Loyola University of Chicago 1980 — 1984
Bachelor of Arts and Sciences, Political Science
Homestead Gardens, Inc. April 2000 - Present
Service Merchandise May 1993 - April 2000
Skills
Merchandising, Retail, Inventory Management, Store Management, Marketing Strategy, New Business Development, Strategic Planning, Advertising, Customer Service, Marketing, Sales Operations, Budgets, Negotiation, Sales Management, Social Media Marketing, Pricing
Education
Iowa State University 1972 — 1977
IAD, marketing/managment
Harris Teeter 2013 - Present
Schnuck Markets, Inc. 1994 - 2013
Service Merchandise 1993 - 1994
Pace Warehouse 1991 - 1993
Skills
Craft Beer, Wine, Sales Management, Operations Management, Forecasting, Management, Customer Service, Merchandising, Inventory Management, Training, Marketing Strategy, Customer Satisfaction, Retail, Cross-functional Team..., Sales, Beer, Inventory Control, Pricing
Education
Lindenwood University
Bachelor's degree, Management
Lindenwood University
HCA November 2012 - Present
Healthways February 2008 - August 2011
HCA July 2005 - February 2008
Progeny Marketing Innovations May 2000 - June 2005
Textron August 1990 - February 2000
Service Merchandise August 1987 - August 1990
Education
Middle Tennessee State University 1980 — 1986
BA, BUSINESS ADMINISTRATION AND INFORMATION TECHNOLOGY
Athlon Media Group July 2013 - Present
Publishing Group of America November 2008 - July 2013
FRP - Favorite Recipe's Press 2004 - 2008
Service Merchandise 1995 - 2001
Service Merchandise 1985 - 1995
Skills
Publishing, Magazines, Creative Direction, Business Process, Copywriting, Integrated Marketing, Direct Mail, Digital Media, Advertising, Direct Marketing, Digital Marketing, Email Marketing, Digital Strategy, Art Direction, Brochures, Brand Development, Online Advertising, Newsletters, Content Strategy, Content Management, Marketing Communications, Publications, Layout, Graphic Design, Adobe Creative Suite, Pre-press, Adobe Acrobat, Multimedia, Press Checks, Editorial
Education
Louisiana State University 1975 — 1978
Bachelor of Fine Arts, Advertising
Raymour & Flanigan October 2003 - Present
Lechmere August 1992 - October 1997
Service Merchandise December 1982 - August 1992
Skills
Retail, Merchandising, Inventory Management, Customer Service, Visual Merchandising, Inventory Control, Store Management, Sales, Customer Satisfaction, Forecasting
Education
Le Moyne College 1978 — 1982
Bachelor of Arts (BA), Secondary Education and Teaching
Cassell Brothers Heating & Air February 2015 - Present
United Insurance Agencies 2012 - February 2015
Barnes & Noble 2007 - 2011
Office Depot 1995 - 2007
Service Merchandise 1990 - 1995
Skills
Community Outreach, Retail, Loss Prevention, Store Management, Staff Development, Customer Service, Leadership, Profit, Customer Satisfaction, Team Building, Visual Merchandising
Education
Greenwood High School
Lander University
History
carley's daycare April 2010 - Present
JCPenney July 2010 - September 2012
Payless ShoeSource April 1991 - April 2010
Service Merchandise September 1984 - May 1991
Skills
Multi-tasked, Customer-focused
Education
east chambers high 1979 — 1984
high school dip, General Studies
Lamar University
Actively seeking employment. May 2014 - Present
Specialist Data Solutions November 2006 - September 2013
Optimeyes - Henry Ford Health System October 2003 - September 2006
Rx Optical Laboratories, Inc. 2001 - 2003
D.O.C. - Owned now by Luxottica 1997 - 2001
Service Merchandise 1995 - 1997
CVS Caremark Corporation 1993 - 1995
Target 1990 - 1993
Skills
More than 12 years’..., Unique firsthand..., Possess solid computer..., Solid team building and..., Client Relations Skills, New Business Development, Business Strategy, Agile Methodologies, Software Quality..., Leadership, Quality Assurance, Solution Selling, Training, Direct Sales, Sales, Management, Retail, Time Management, Forecasting, Customer Service, Human Resources, Microsoft Office, Team Building, Process Improvement, Sales Management, Strategic Planning, Healthcare, Coaching, Microsoft Excel, Project Management, Public Speaking, Team Leadership, Research, Software Documentation, Marketing, Marketing Strategy, Social Media, Negotiation, Business Analysis, Inventory Management, Program Management, SQL, Budgets, Social Networking
Education
Wayne State University 1997 — 2001
Bachelor of Fine Arts (BFA), Computer Graphics Web Design, Business, Fine Art, 3.5 GPA
University of Michigan 1995 — 1997
Bachelor's Degree, Business Administration and Management, General, 3.5 GPA
Macomb Community College 1990 — 1993
Associate's Degree, Business, Management, Marketing, and Related Support Services, 3.75
Kohl's Department Stores July 2006 - Present
Big Lots April 2000 - July 2006
Service Merchandise March 1992 - March 2000
Skills
Store Management, Loss Prevention, Visual Merchandising, Merchandising, Retail, Inventory Control
Education
Miami University
Service Merchandise August 1982 - Present
David's Bridal 1999 - 2014
Lane Bryant August 1996 - September 1999
Skills
Retail, Sales, Recruiting, Inventory Management, Leadership, Microsoft Office
Education
Macomb Community College 1982 — 1987
Associate's degree, autobody dedign