T-Mobile US
Industry: Wireless company
DescriptionT-Mobile US, Inc., commonly shortened to T-Mobile, is a United States-based wireless network operator whose majority shareholder is the German telecommunications company Deutsche Telekom. Its headquarters are located in Bellevue, Washington, in the Seattle metropolitan area. Customer service: 1 (877) 453-1304 CEO: John Legere (Sep 22, 2012–) Headquarters: Bellevue, WA Subsidiaries: MetroPCS Communications, Inc., iWireless,
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T-Mobile US Employees
T-Mobile US November 2004 - October 2014
metroPCS November 2004 - May 2013
AA Wireless-Solution, Inc. October 2000 - November 2004
Sprintpcs May 1997 - October 2000
Geotek Communication, Inc. January 1994 - May 1997
Education
Rutgers, The State University of New Jersey-New Brunswick 1989 — 1993
BS, Electrical Engineering
T-Mobile US May 2009 - May 2015
Skills
Wireless, Telecommunications, Customer Retention, Customer Experience, Direct Sales, Mobile Devices, Cellular Communications, Customer Satisfaction, Sales, Sales Operations, Call Centers, Mobile Communications, Retail Sales, Retail
Education
Central Connecticut State University
Tunxis Community College
Computer and Information Sciences, Programming
T-Mobile US July 2014 - Present
MetroPCS November 2012 - July 2014
The Judge Group April 2012 - November 2012
DISYS February 2012 - April 2012
The Judge Group July 2011 - February 2012
Scott-Macon Equipment November 2009 - April 2011
Link Staffing June 2009 - November 2009
Farmers Branch ISD January 2009 - June 2009
Skills
Proficient with..., Licensed professional..., Excellent communication..., Strong analytical and..., Outstanding..., Self-motivated, Ability to work well on..., Time Management, Management, Microsoft Office, Microsoft Excel, Microsoft Word, Office Management, Administration, Administrative..., Payroll, Office Administration, PowerPoint, Recruiting, Invoicing
Education
University of North Texas 2006 — 2008
Bachelor of Arts, English
T-Mobile US September 2008 - Present
Johnson Controls May 2006 - August 2008
Power Design, Inc July 2005 - April 2006
Kforce December 2003 - July 2005
Aventis Bio-Services February 2001 - October 2003
Skills
Project Management, Team Building, Contract Management, Contract Negotiation, Vendor Management, Budgets, New Business Development, Procurement, Account Management, Construction, Recruiting, Negotiation, Process Improvement, Leadership, Enterprise Software, Sales, Management, Cross-functional Team..., Customer Experience, Customer Satisfaction, Inventory Management, Customer Service, Telecommunications, Program Management, Training, Analysis, Software Documentation, Coaching, Retail, Time Management, Human Resources, Operations Management, Team Leadership, Outsourcing
Education
RMC Project Management 2011 — 2011
PMP Exam Prep Course, Project Management
Florida State University 2000 — 2002
BS, Political Science
Center for Sales and Marketing Strategy, at the Michael G. Foster School of Business, UW November 2014 - Present
T-Mobile US January 2015 - March 2015
Fudan Business Knowledge, Fudan University School of Management May 2011 - May 2014
International Executive Development Programs, Fudan University School of Management March 2010 - April 2011
Fudan University School of Management September 2007 - March 2010
Magazines of Reader's Digest (Chinese edition), Nobless, Shanghai Tatler, Bentley; FedEx's website January 2001 - December 2008
Shanghai Baosteel Group (The No.2 steel maker in the world) August 2006 - May 2007
Shanghai Daily (Shanghai's first English newspaper) July 2000 - June 2006
Skills
E-learning, IT/Business Knowledge..., Executive Programs..., Web Content, Content Management, Social Media, Research, Publications, Feature Articles, Storytelling, Market Research, Business Journalism, News Writing, Creative English Writing, Editing, Translation, Budgeting, AACSB/EQUIS Business..., Negotiation in..., Project Management
Education
University of Washington, Michael G. Foster School of Business 2014 — 2016
MBA candidate, Class of 2016
Shanghai International Studies University 1996 — 2000
BA, International Journalism
T-Mobile January 2015 - Present
T-Mobile US April 2010 - December 2014
AT&T Mobility October 2001 - April 2010
Skills
Account Management, Team Leadership, Business Development, Strategy, Management, Leadership, Direct Sales, Retail, B2B, Customer Retention, Managed Services, Sales, Wireless, Team Management, Telecommunications, GSM, Sales Management, Cellular Communications, Coaching, LTE, Mobile Devices, Customer Satisfaction, Solution Selling, Channel, Sales Operations, Professional Services, Mobile Applications, Project Planning, Mobile Technology
Education
Texas A&M University 1990 — 1995
Bachelor of Science, Industrial Distribution
Goodman Networks August 2015 - Present
Le-Vel.com August 2015 - Present
Goodman Networks May 2013 - Present
T-MOBILE U.S June 2006 - June 2012
SPRINT April 2003 - April 2006
FRANKLIN COVEY January 2001 - January 2002
Skills
Customer Satisfaction, Computer Network..., Troubleshooting, Windows 7, Windows Server, Active Directory, Networking, IP Addressing, Subnetting, Network Infrastructure, Network Infrastructure..., Routers, Network Security, A+ Certified, CompTIA Network+..., MTA, Microsoft Server..., Powershell, DNS, raspberry pi, Linux Server, Ubuntu, WSUS, Terminal Services, DFS, audrino, Android, Blackberry Enterprise..., Windows, Technical Support, Telecommunications, Wireless Networking, Blackberry, Hardware, Computer Hardware, Desktop Support, Outlook, Computer Repair, Leadership, Training, Help Desk Support, XP, System Deployment, Windows XP, Microsoft Exchange, Software Installation, TCP/IP, Switches, VPN, DHCP
Education
Collin County Community College 2012 — 2017
Bachelor of Science (BS), Computer Science
Plano East Senior High 1998 — 2000
MyComputerCareer.com
Information Technology
T-Mobile March 2012 - Present
T-Mobile US August 2007 - March 2012
T-Mobile November 2002 - August 2007
T-Mobile November 2001 - November 2002
Vodafone Romania June 1997 - November 2001
Procet October 1996 - June 1997
AMI Technologies June 1995 - October 1996
Skills
System Optimization, UMTS, RF Engineering, GSM, Actix, HSPA, TEMS, 4G, 3G, Wireless, RF, Network Optimization, Network Design, Telecommunications, WiMAX, Optimizations, Optimization, IP, Communications Audits, Computer Network..., WiFi, RAN, Network Performance, 2G, Wireless Networking, WCDMA, CDMA
Education
University of Bucharest 2000 — 2006
Master's degree
University of Electronic and Telecommunication Bucharest 1990 — 1996
Master's degree, Telecommunications Engineering
McKesson May 2014 - Present
Republic Sales & Manufacturing April 2013 - December 2013
National Envelope June 2012 - April 2013
T-Mobile US July 2010 - June 2012
Daniel Residence/Kendrick Residence May 2009 - August 2010
AT&T for the Plus Group June 2008 - April 2009
Safelite AutoGlass October 2005 - April 2008
Calltech/Teleperformance August 2003 - August 2005
Skills
Commitment to Customer..., Technical Support, Receptionist Duties, Customer-focused Service, Makeup Artistry, Cosmetics, Sales, Leading Meetings, Microsoft Office, Microsoft Excel, Microsoft Word, Troubleshooting, Networking, Customer Service, Analysis, Customer Insight, Call Centers, Customer Satisfaction, Time Management, Customer Retention, Wireless, Outsourcing, Recruiting, Telecommunications, Interviews, Customer Experience, Human Resources, Call Center
Education
Collin County Community College
Bachelor's
Columbus State Community College
Bachelor's
Healthcare Realty March 2015 - Present
Johnson Controls August 2013 - March 2015
San Diego Unified School District June 2012 - May 2013
REI May 2011 - March 2012
T-Mobile January 2010 - April 2011
T-Mobile September 2008 - January 2010
T-Mobile US April 2005 - September 2008
T-Mobile 2000 - 2005
Hollywood Entertainment 1999 - 2000
Hollywood Entertainment 1996 - 1999
Skills
Portfolio Management, Real Estate Transaction..., Operating Efficiencies, Contract Negotiations &..., Facilities Management, Lease Management, Financial Management, Contract Negotiations, Contract Management, Team Leadership, Property Management, Leasing, Real Estate, Outsourcing Management, Lease Administration, Asset Management, Energy Management, Real Estate Development, Corporate Real Estate, Supervisory Skills, Organizational..., Contract Negotiation, Asset Managment, Real Estate Transactions, Procurement, Vendor Management, Managerial Finance, Negotiation, Leases, Location Intelligence, Financial Analysis, Tenant, Leadership, Project Management, Strategic Planning, Commercial Real Estate, Management, Retail, Analysis, Sales, Budgets, Strategy, Outsourcing, Due Diligence, Finance, Cross-functional Team..., Disposition, Lease Negotiations, Real Estate Economics, Investment Properties
Education
UCSD Extension 1988 — 1989
San Diego State University-California State University 1983 — 1986
Bachelors of Science
Grossmont College 1980 — 1983
Associates Degree
T-Mobile December 2012 - Present
T-Mobile March 2012 - December 2012
Bechtel Communications, Inc April 2011 - March 2012
Consultant March 2011 - May 2011
BCI Communications Inc April 2007 - January 2011
T-Mobile U.S November 2004 - February 2007
Sagem Morpho Inc July 2000 - November 2003
Long Island Tower September 1999 - July 2000
Intelitex Inc March 1995 - December 1999
Argus Aviation Services Inc January 1987 - February 1995
Skills
Zoning, Real Estate, Leases, Property Management, Wireless, LTE, UMTS, Permitting, Telecommunications, Site Development, 4G, Vendor Management, GSM, Contract Negotiation, Negotiation, Cellular, 3G, CDMA, Team Building, WiMAX, Planning, Wireless Networking, Cellular Communications, System Deployment, Project Planning, Construction, Site Acquisition, Optical Fiber, Microwave, WiFi, Fiber Optics, RF
Education
Nassau Community College
Computer Science
T-Mobile US March 2011 - Present
T-Mobile Austria January 2011 - March 2011
T-Mobile Austria June 2008 - December 2010
T-Mobile Austria August 2007 - May 2008
WU Executive Academy 2006 - 2007
Unilever July 2004 - May 2006
Procter & Gamble 2001 - 2004
Skills
Segmentation, Product Marketing, Competitive Analysis, Cross-functional Team..., Product Management, Strategic Partnerships, Marketing Communications, Go-to-market Strategy, Research, Market Research, Strategy, Wireless, Product Launch, Mobile Devices, Business Strategy, Mobile Technology, Product Development, Mobile Marketing, Marketing, Marketing Strategy, Business Development, Product Lifecycle..., Leadership, Entrepreneurship, Marketing Management, FMCG, Brand Management
Education
Leopold-Franzens Universität Innsbruck 1996 — 2001
Master, International Business Administration
T-Mobile US November 2007 - Present
Vidiator Technology (US) Inc, a Hutchison Whampoa Company May 2000 - November 2007
DEU Computer Engineering Department January 2005 - September 2007
Skills
VoIP, Multimedia, QoS, LTE, Ethernet, Mobile Devices, Wireless, TCP/IP, RF, Cellular Communications, Core Network, IPTV, Mobile Technology, UMTS, 3G, IP, SIP, Telecommunications, GSM, Wireless Networking, MPLS, Network Design, Mobile Communications, 4G, SS7, Signaling Protocols, ePDG, DRA, IMS, VoLTE, QoE, M2M, SDN, OpenFlow, GPRS
Education
Arizona State University 1996 — 2000
Ph.D., Computer Engineering
Ashford University
Master of Business Administration (M.B.A.)
Subex Ltd February 2013 - Present
T-Mobile US October 2011 - January 2013
T-Mobile Czech Republic a.s. July 2007 - October 2011
Skills
Telecommunications..., Revenue Assurance, Telco, Telecommunications, GSM, Mobile Devices, Wireless, 3G, Billing Systems, Solution Architecture, SQL, Netezza, Teradata, PostgreSQL, QlikView, R, VBA, Business Objects, Matlab, Talend Open Studio, Statistics, Data Mining, Project Management, SAS programming, Unix, Microsoft Excel, Data Analysis, Databases, SAS, Statistical Modeling, Statistical Data..., Microsoft Office
Education
Palacký University in Olomouc 2001 — 2006
Master's Degree, Applied Mathematics
T-Mobile US June 2013 - Present
OfficeMax October 2012 - June 2013
Fundraising Resources, Inc November 2010 - October 2012
New York Business Partners November 2008 - November 2010
Richard Krutak Catering November 2003 - May 2008
Damon Industries Fruitful October 2005 - February 2007
Sysco Foodservice of Southeast Florida May 2003 - January 2005
Skills
Microsoft Office, Team Building, Sales, Public Speaking, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Outlook, Teaching, Strategic Planning, Negotiation, Direct Sales, Sales Management, Consultative Selling, Cold Calling, New Business Development, Training, Account Management, Teamwork, Team Leadership, Marketing Strategy, Coaching, Leadership Development, Hiring, Public Relations, Salesforce.com, Social Media, Marketing, Leadership, Time Management, Recruiting, Sales Operations, Social Networking, Selling, Advertising, Retail, Business Development, Management, B2B, Customer Retention, Inventory Management, Social Media Marketing, Fundraising, Sales Process, Customer Satisfaction, Sales Presentations, Market Research
Education
Johnson and Wales University 1995 — 1999
B.S, Criminal Justice
New Rochelle High School 1991 — 1995
General Studies
T-Mobile US August 2015 - Present
T-Mobile US December 2008 - Present
T-Mobile US October 2003 - September 2008
GoAmerica Communications April 2000 - June 2003
BellSouth Wireless Data March 1997 - April 2000
Skills
Team Building, Public Speaking, Wireless Solutions, Strategic Partnerships, Sales Management, Market Development, Wireless, Direct Sales, Enterprise Software, Program Management, Business Development, Strategy, Telecommunications, Solution Selling, Sales Process, Product Management, B2B, Mobile Devices, Social Media, Sales Operations, Managed Services, SaaS, Account Management, Management, Salesforce.com
Education
Fairleigh Dickinson University 1993 — 1995
MA, Corporate & Organizational Communications
LaSalle University 1987 — 1991
BA, Communications
T-Mobile US September 2013 - Present
T-Mobile U.S. - MetroPCS Business Unit May 2013 - September 2013
MetroPCS Communications, Inc. January 2002 - April 2013
PrimeCo PCS L.P. April 2000 - December 2001
PrimeCo Personal Communications L.P. July 1996 - March 2000
FoxMeyer Health Corp. December 1990 - June 1996
Texas Oil & Gas Corp. June 1983 - November 1990
Arthur Andersen & Co. July 1980 - May 1983
Skills
Sarbanes-Oxley Act, Enterprise Risk..., Sarbanes-Oxley, IT Audit, Process Improvement, Internal Audit, Internal Controls, Auditing, Risk Assessment, Risk Management, CPA, CISA, Certified Fraud Examiner, Governance, Financial Reporting, Security, Fraud, SAS70, Assurance, SEC filings, SOX 404, Financial Audits, COSO, External Audit, Business Continuity, US GAAP, GAAP
Education
Missouri State University 1977 — 1980
B.S. in Business, Information Systems, Business Management
Hendrix College 1975 — 1977
Economics & Accounting
MarketSource Inc. June 2011 - Present
MarketSource Inc. October 2005 - June 2011
T-MOBILE U.S 2004 - 2005
Verizon Wireless 2000 - 2004
Skills
Account Management, Acting, Advertising, Business Development, Customer Service, Direct Sales, Event Management, Leadership, Management, Marketing, Marketing Strategy, Microsoft Office, Mobile Devices, New Business Development, Product Management, Product Marketing, Retail, Sales, Sales Management, Sales Operations, Social Media, Social Media Marketing, Social Networking, Solution Selling, Strategic Partnerships, Team Leadership, Telecommunications, Training, Video, Wireless, Customer Satisfaction, Sales Process, B2B
Education
Houston Community College 1995 — 1996
No, Criminal Justice, 3.1
The University of Texas at San Antonio 1994 — 1995
No, Psychology, 3.2
Willowridge 1990 — 1994
Diploma, General Studies
T-Mobile US April 2010 - Present
T-Mobile, US June 2005 - July 2010
Enterprise Car Sales February 2004 - May 2005
Enterprise Rent-A-Car September 2002 - January 2004
Enterprise Rent-A-Car January 2000 - August 2002
Skills
Enterprise Software, Team Building, B2B, Networking, Negotiation, New Business Development, Sales
Education
University of California, Riverside 1994 — 1999
BA, Economics (Major), Mathematics (Minor)
Amdocs September 2014 - Present
Public Mobile May 2011 - August 2014
NetPerf Wireless April 2008 - May 2011
T-Mobile US August 2005 - March 2008
Microcell 2000 - 2005
Netcom 1998 - 2000
Skills
Telecommunications, UMTS, Wireless, IP, GSM, Team Management, 3G, LTE, GPRS, WiMAX, Network Design, Program Management
Education
HEC Montréal 2002 — 2004
MBA, Management, Finance
Institut polytechnique de Grenoble 1995 — 1998
ENG, Electrical Eng.
PREPA- Lycée Med V 1993 — 1995
T-Mobile US September 2005 - Present
Circle of Change Leadership November 2014 - Present
Harvard Innovation Symposium May 2015 - May 2015
Deutsche Telekom AG (T-Mobile Parent Company) January 2014 - July 2014
Department of Defense − Armed Forces Ent. May 2004 - December 2005
Skills
Sustainability..., Corporate Social..., Sustainability Strategy, Sustainable Marketing, Sustainability, Marketing, Strategic Planning, Spanish, Customer Retention, Cross-functional Team..., Sales Management, Telecommunications, Marketing Strategy, Direct Sales, Account Management, Operational Risk..., Entertainment Industry, Leadership, Sustainability..., Program Management, Management, CRM, New Business Development, Team Building, Sales, Analysis, P&L Management, Budgets, Social Media, Strategy, Project Management, Business Strategy, Training, Policy, Proposal Writing
Education
Harvard University 2010 — 2013
Master's degree, Sustainability and Environmental Management
Harvard University 2011 — 2011
Marketing Course, Marketing E-120: Internet Marketing Strategies - Mary Lou Roberts, PhD, Consultant.
Columbia College
Bachelor of Science in Business Administration, Business and Marketing
Harvard T.H. Chan School of Public Health 2015 — 2015
Executive Education for Sustainability Leadership
T-Mobile US November 2006 - Present
T-Mobile USA 2003 - 2006
New York City Department of Finance January 1999 - January 2000
New York City Department of Finance 1998 - 2000
Hartford Insurance Company Law Offices January 1995 - January 1998
Skills
Business Development, Public Affairs, Regulatory Affairs, Telecommunications, Wireless, Strategic Partnerships, Contract Negotiation, Program Management, Strategic Planning, Cellular Communications, Vendor Management, 4G, Mobile Devices, Zoning, Negotiation, CDMA, Project Management, LTE, Government, Policy, Cross-functional Team..., UMTS, Mobile Technology, Mobile Communications, Product Management, Integration, GSM, IP, 3G, Management
Education
Pace University School of Law
Juris Doctor, Certificate, Environmental Law
Hobart and William Smith Colleges
Bachelor of Arts, Philosophy
New York University, Wagner School of Public Service
Masters of Public Administration, M.P.A.
E.H. Carey Middle School June 2015 - Present
T - Mobile, US September 2005 - June 2015
Education
Southern Methodist University 2015 — 2017
Master of Education (M.Ed.), Secondary Education and Teaching
Baruch College, City University of New York (CUNY) 2001 — 2006
Bachelor of Arts (B.A.), Political Science and Government
T-Mobile, US November 2012 - Present
Plaino 2007 - 2012
Broadstream Communications, Inc. 2003 - 2007
Advanced Radio Telecom Corp. (ART) 1998 - 2001
US WEST 1996 - 1998
AT&T 1993 - 1996
Skills
Technology Marketing, Product Development, Product Lifecycle..., Product Marketing, Business Development, Mobile Marketing, Mobile Applications, Mobile Communications, Mobile Payments, Mobile Internet, Cloud Security, Cloud Applications, IPTV, Internet Video
Education
Thunderbird School of Global Management
MIM/MBA, International Business
University of South Florida
Bachelor of Science (BS), Finance
AT&T October 2007 - Present
AT&T June 2005 - October 2007
T - Mobile US April 2004 - June 2005
SGP Consulting May 2001 - April 2004
Burst Wireless (changed to Monet Mobile Networks) March 2000 - March 2001
Nextlink Communications (now XO Communications) December 1999 - March 2000
Nextlink Communications November 1997 - December 1999
Square D Company May 1995 - November 1997
Square D Company April 1994 - May 1995
Square D Company November 1988 - April 1994
Skills
Product Management, Go-to-market Strategy, Multi-channel Marketing, Telecommunications, Segmentation, Competitive Analysis, Demand Generation, Cross-functional Team..., Lead Generation, Mobile Devices, Channel
Education
University of Dayton 1983 — 1985
Master of Business Administration (MBA), Marketing/Marketing Management, General, 3.8
University of Kentucky 1975 — 1979
Bachelor's degree, Marketing, 3.5
T-Mobile US November 2010 - Present
Blum Capital Partners October 2010 - December 2010
East West Bank November 2009 - October 2010
United Commercial Bank June 2008 - November 2009
United Commercial Bank June 2007 - June 2008
United Commercial Bank April 2004 - June 2007
RJM Systems March 2003 - April 2004
Skills
Salesforce.com, VoIP, Solution Selling, Mobile Devices, Enterprise Software, Data Center, Xen, Disaster Recovery, Management, Managed Services, Strategy, SaaS, Networking, IP, Cloud Computing
Education
California Polytechnic State University-San Luis Obispo 1996 — 2001
T-Mobile June 2014 - Present
T-Mobile, US July 2012 - June 2014
T-Mobile, US November 2010 - July 2012
T-Mobile US February 2008 - October 2010
T-Mobile, US April 2005 - February 2008
Seattle Reproductive Medicine 2004 - 2005
K&L Gates (formerly Preston Gates & Ellis LLP) 2002 - 2004
A Grand Affaire - Fairview Club 2002 - 2002
Aramark Entertainment ~ Century Link Stadium 2002 - 2002
Aramark Entertainment (formerly Ogden Entertainment) ~ George Amphitheater 1998 - 2001
Skills
Retail, PowerPoint, Documentation, Microsoft Office, Vendor Management, Visio, Photo Shop, Samson, Vasa, Doculink, Carpe Diem, Software Documentation, Telecommunications, Cross-functional Team..., Photoshop, Team Leadership, Project Management, Training, Customer Service, Leadership, Process Improvement, Management, Program Management
Education
Allegiance 2012 — 2012
Certified VOC Professional, Voice of the Customer
The George Washington University 2007 — 2009
Associate Certification from George Washington University, Project Management
American Management Association (AMA) 2007 — 2007
Improving Your Project Management Skills: The Basics for Success, Project Management
Time Saving Solutions (TSS) 2007 — 2007
Project Management Fundamentals, Project Management
American Musical and Dramatic Academy of New York 1998 — 2000
Professional Certificate, Performance
Art Institute of Seattle 1996 — 1998
Associate Applied Arts, Music Business Management
Central Washington University 1994 — 1996
Course Study, Music Education
Capgemini August 2015 - Present
T-Mobile US June 2015 - August 2015
MUFG Americas - Union Bank May 2014 - August 2014
Education
University of California, Berkeley, Haas School of Business
Bachelor of Science (B.S.), Business Administration
Tempur Sealy International August 2014 - Present
H.J. Heinz Company January 2014 - August 2014
Parker Hannifin November 2011 - July 2013
T-Mobile U.S May 2007 - November 2011
UPS February 2011 - June 2011
AER Worldwide February 2011 - June 2011
Manos Home Care May 2007 - June 2011
Skills
Business Process, Cellular Communications, Cross-functional Team..., Engineering, Direct Sales, Forecasting, Healthcare, Industrial Engineering, Inventory Management, Leadership, Management, Microsoft Office, Mobile Devices, Product Development, Program Management, Retail, Time Management, Wireless
Education
California State University-East Bay 2006 — 2011
B.S., Engineering
California State University-East Bay 2005 — 2011
B.S, Engineering; Industrial Engineering
Novus Health Services, Inc. October 2014 - November 2014
T-MOBILE US September 2007 - June 2012
PROSTAFF/NOKIA February 2007 - January 2009
IP Communications January 2000 - January 2001
Skills
Blackberry, Edge, DS0, T1, Avaya, Voice Mail, Telecommunications, Meridian, Troubleshooting, Wireless, VoIP, UMTS, OC3, Computer Network..., Remedy Ticketing System, Telephony, 3G, GSM, Switches, Cabling, Wireless Networking, Technical Support, LTE, Cellular Communications, Unix, Call Centers, Android, Servers, 4G, CDMA, WAN, IP, Cisco Routers, Customer Experience, Network Engineering, WiFi, DSL, Networking, ATM networks, Network Design, Microsoft Exchange, Mobile Devices, Cisco Technologies, Software Installation, ISDN, Routers, LAN-WAN, Mobile Technology, Integration, Ethernet
Education
Collin County Community College 2013 — 2014
Associate of Applied Science in Health Information Management, Health Information/Medical Records Technology/Technician
Southeastern Oklahoma State University
T-Mobile US June 2012 - Present
T-Mobile USA September 2008 - June 2012
T-Mobile USA August 2006 - August 2008
T-Mobile August 2004 - August 2006
T-Mobile January 2003 - May 2004
Skills
Call Center, Customer Experience, Customer Service, Outsourcing, Cross-functional Team..., Vendor Management, Business Process, People Management, Remote Team Management, Service Operations, Procedure Design, Program Management, Troubleshooting, Collaborative Problem..., Building Relationships, Innovative Thinking, Problem Analysis, Management, Call Centers, Telecommunications, Strategy, Wireless, Coaching, Operations Management, System Deployment, Project Planning, Customer Satisfaction, Professional..., Project Management, Business Intelligence, Networking, Mobile Devices, Business Strategy, Workforce Management, Customer Retention, Strategic Planning, Cellular Communications, Technical Support, Call Center Development, CRM, Virtual Teams
Education
The University of New Mexico 1990 — 1995
T-Mobile US January 2015 - Present
GMR Marketing January 2014 - January 2015
Sacramento Kings December 2011 - February 2014
Sacramento Kings March 2010 - November 2011
California State University, Sacramento September 2008 - August 2011
Skills
Sports Marketing, Event Management, Event Planning, Marketing, Sports, Sports Management, Social Media Marketing, Email Marketing, Social Media, Marketing Communications, Sales, New Media, Digital Media, Ticket Sales, Sponsorship, Social Networking, Public Relations
Education
University of San Francisco 2009 — 2011
Master of Arts, Sport Management
California State University-Sacramento 2005 — 2007
B.A, Public Relations
Santa Rosa Junior College, Santa Rosa 2002 — 2005
Associate of Arts, Arts and Letters
Asurion September 2013 - Present
Solavei April 2012 - September 2013
T-Mobile January 2011 - April 2012
T-Mobile US September 2007 - December 2009
T-Mobile 1997 - December 2009
T-Mobile US January 2006 - August 2007
T-Mobile US February 2003 - December 2005
PRC 1997 - 2003
RC Cola 1990 - 1997
Networks, Inc. 1987 - 1990
Skills
Customer Experience, Customer Service, Workforce Management, Call Center, Avaya, Customer Retention, Call Center Development, Customer Satisfaction, Telecommunications, Contact Centers, IVR, Vendor Management, Inbound Marketing, Outsourcing, BPO
Education
Nova Southeastern University
Dräger July 2015 - Present
T-Mobile US April 2011 - July 2015
Cricket Communications December 2008 - April 2011
Lopez Negrete Communications April 2003 - April 2008
The Cartel Group April 1998 - February 2003
Skills
Strategic Planning, Multicultural Marketing, Bilingual-Spanish, Sales Management, Web Marketing, Hispanic Advertising..., National and Regional..., Marketing, Hispanic, Advertising, Cross Functional..., Leadership, Sales, Marketing Strategy, Strategy, Product Development, Market Planning, B2B, Management, Cross-functional Team..., Integrated Marketing, Marketing Communications, Customer Insight, Social Media Marketing, Digital Marketing, Product Marketing, Media Planning, Retail, Direct Marketing, Strategic Partnerships, Creative Direction, Customer Retention, Brand Management, Account Management, Team Building, Competitive Analysis, Budgets, Cross-functional..., Mobile Marketing, Multi-channel Marketing, Brand Awareness, Brand Development, Telecommunications, Relationship Marketing, Segmentation, Online Marketing, Interactive Marketing, Online Advertising, Marketing Research, Digital Strategy
Education
St. Mary's University 1993 — 1997
B.A., Multinational Organization Studies
St. Joseph High School 1989 — 1993
Amdocs May 2014 - Present
ADA Cellworks/T-Mobile January 2007 - Present
Nokia Siemens networks January 2009 - May 2014
T-Mobile US January 2007 - December 2008
T-mobile 2007 - 2007
Lexcorp/Ericsson May 2006 - October 2006
ADA cellworks April 2005 - May 2006
Nokia 2005 - 2006
ADAcellworks December 2003 - March 2005
ADA Cellwork April 2002 - November 2003
Skills
2G, 3G, Actix, Drive Test, GSM, LTE, Network Optimization, TEMS Investigation, UMTS
Education
Bachelor, Telecommunication Enginnering
T-Mobile US August 2012 - Present
ip.access 2006 - August 2012
Mycom June 2006 - September 2006
Ericsson 2001 - 2006
Motorola Canada 1999 - 2001
Motorola UK Research Lab March 1998 - August 1999
Skills
UMTS, 3GPP, 3G, RF, GSM, Edge, HSPA, LTE, WCDMA, Wireless, GPRS, IP, Telecommunications, Femtocell, Mobile Communications, SS7, 2G, 4G, HSDPA, Integration, RNC, BSS, Node B, UTRAN, SIGTRAN, HSUPA, SIP, Troubleshooting, Embedded Software, TCP/IP, VoIP, Wireless Networking, ClearCase, Wireshark, Embedded Systems, Mobile Devices, Open Source Software, RAN, WiFi, Testing, TEMS, Protocol Stacks, Network Optimization, Network Architecture, Core Network, RF Engineering, IMS DB/DC, Cellular Communications, WiMAX
Education
University of Bristol 1992 — 1996
Ph.D., Electrical and Electronic Engineering
The University of Manchester 1990 — 1992
MSC, Electrical and Electronics Engineering
University of Bristol 1987 — 1990
B.Eng., Electrical and Electronic Engineering
USHEALTH ADVISORS May 2015 - Present
T-Mobile USA 2002 - Present
T-Mobile Wireless 2002 - Present
T-MOBILE U.S 2002 - Present
West African Produce October 2012 - Present
T-Mobile July 2002 - July 2013
McDonald's Corporation, CIRCITY CITY, T-MOBILE May 1975 - June 1982
Education
George Mason University 1976 — 1978
T-Mobile US August 2013 - Present
American Express Merchant Services August 2008 - August 2013
American Treasury Mortgage October 2006 - August 2008
Equity Source Mortgage October 2000 - October 2006
First Choice Mortgage December 1997 - October 2000
Cenex Harvest States Cooperatives September 1994 - December 1997
UNITED STATES ARMY NATIONAL GUARD 1987 - 1994
Skills
Credit Cards, Consultative Selling, New Business Development, Lead Generation, B2B, Value Based Selling, Hunter, Direct Sales, Sales, Mortgage Lending, Selling, Strategic Partnerships, Sales Management, Management
Education
St. Cloud State University
Bachelor's Degree, Business Management
University of St. Thomas
Master of Business Administration (M.B.A.), Real Estate
World Financial Group (WFG) May 2013 - Present
Nationstar Mortgage October 2012 - August 2015
T-MOBILE US October 2010 - June 2012
Bank of America July 2010 - December 2010
Wal-Mart January 2005 - January 2009
Capital One Auto Finance May 2006 - August 2006
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Research, Customer Service, Public Speaking, Social Media, Customer Satisfaction, Sales, Training, Time Management, Team Building, Leadership, Management, Analysis
Education
Prairie View A&M University 2004 — 2010
Bachelor of Arts (B.A.), Political Science and Government
Houston Analytical Systems Co. June 2012 - Present
Champions Real Estate Group January 1997 - Present
T-MOBILE U.S January 2004 - September 2011
2016 Main HOA 2005 - 2008
LANDHAUS RAMSEY RESTAURANT January 2000 - January 2003
Skills
Selling, Leadership, Management, Sales, Business Development, Contract Negotiation, Sales Management, Negotiation, Strategic Planning, P&L Management, Recruiting, Operations Management, Direct Sales, Marketing, CRM, Customer Service, Budgets, Coaching, Team Management, Sales Process, Entrepreneurship, Customer Experience, Team Leadership, Sales Operations, Account Management, Positive Material..., Elemental Analysis, Alloy Analysis, Soil Sampling, Mining Exploration, Geochemistry, Artifact Analysis, X-ray spectroscopy, Particle Size Analysis, Quality Assurance, Quality Control, radiation safety..., XRF - X-Ray Flourescence
Education
University of Houston 2008 — 2011
Double Concentration MBA, Finance and International Business, 3.87
Texas Christian University
Bachelor of Science, Economics
Marine Military Academy
Greystar 2008 - 2015
T-Mobile US 2007 - 2008
Shurgard 1996 - 2007
Skills
Leases, Accounting, Property Management, Real Estate Development, Due Diligence, Budgets, Financial Analysis, Real Estate, Yardi Voyager, GAAP, Asset Management, Lease Administration, Yardi, General Ledger, Real Estate Economics, Variance Analysis, Yardi Property...
Education
Seattle University 1984 — 1988
Bachelor of Arts in Accounting
US Army June 2009 - Present
T-Mobile US July 1999 - Present
Education
Southern Wesleyan University 2011 — 2015