Experience
Biogen Idec  March 2014 - Present
Janitronics Building Services   December 2011 - Present
American Tower  July 2013 - January 2014
The CCS Companies   September 2010 - September 2011

Skills
Troubleshooting, Windows 7, Call Centers, Hardware, Customer Service, Help Desk Support, Teamwork, Public Speaking, Time Management

Education
Cambridge College   2013 — 2014

Year Up Cambridge College   2013 — 2014
Cisco IT Essentials Certification, Information Technology

Experience
Information Technology Systems  August 2013 - Present
Professional Offices   October 2003 - Present
The CCS Companies   January 2010 - April 2013
Weathervane Seafoods  September 2006 - April 2010
CTG, Inc.   August 2001 - August 2003
Solu-Soft Inc.   October 1999 - June 2001
Law Offices of William Sheridan   October 1991 - September 1999
Raytheon  June 1985 - May 1991

Skills
Customer Service, Applicant Tracking..., Access, Time Management, Program Management, Sales, Databases, HTML, Call Centers, Microsoft Excel, Training, Microsoft Word, Lotus Notes, Invoicing, Visual Basic, Vendor Management, System Administration, Finance, Technical Support, Manufacturing, C, Team Leadership

Education
University of Massachusetts at Lowell   1991 — 2013
Computer / Web Programming

Merrimack College   1981 — 1985
BSEE, Electrical Engineering

Experience
Medtronic  April 2013 - Present
Medtronic  December 2012 - April 2013
Tiger Air Freight, Inc. & Air Freight Express   April 2012 - July 2012
Primeway Federal Credit Union  January 2009 - December 2011
Swarovski  October 2007 - May 2010
The CCS Companies   October 2006 - August 2007

Skills
Accounts Receivable, PeopleSoft, Customer Service, Training, Payroll, Recruiting, Employee Relations, Management, Time Management, Leadership, Salesforce.com, Sales Operations, Employee Benefits, Analysis, Onboarding

Education
University of Charleston   2013 — 2013
B.A., Human Resource Management, Human Resources Management

Mountain State University   2011 — 2012
Human Resource Management

Houston Community College   2009 — 2011
A.A.S, Human Resource Management Specialist; Human Resource Management

CUNA (Credit Union National Association

Experience
PC Connection  April 2012 - Present
PC Connection  October 2011 - April 2012
BJ's Wholesale Club, Inc.   April 2007 - January 2011
EDS @ Stop and Shop   March 2004 - April 2007
The TJX Companies, Inc  July 2002 - March 2003
AdvizeX Technologies  May 2002 - July 2002
Alliance Consulting  November 1999 - May 2001
The CCS Companies   July 1999 - November 1999
Hills Department Stores  November 1996 - July 1999

Skills
Disaster Recovery, ITIL, Change Management, Network Operations, Computer Operations, Service Desk, IT Management, IT Operations, Vendor Management, IT Service Management, Service Delivery, Managed Services, Computer Hardware, Outsourcing, Program Management, Team Leadership, Troubleshooting, Project Planning, Data Center, Leadership, Microsoft Exchange, Hardware, Security, Sla, IT Strategy, Operating Systems, Project Management, Team Management, Computer Network..., Information Technology, Servers, Management, Software Documentation, Visio, Cross-functional Team..., Technical Support, SDLC, Business Analysis, Testing, Cloud Computing, Strategy, Integration, Help Desk Support, HP, Cisco Technologies, Quality Assurance, Software Installation, E-commerce, Infrastructure, Coaching

Education
Quincy College
Associate Science, Computer Science

Control Data Institute
Certificate, Computer Technology

Experience
Lancope  September 2014 - Present
Sophos  November 2011 - October 2013
The CCS Companies   January 2009 - November 2011
The CCS Companies   June 2007 - December 2008

Skills
Solution Selling, Lead Generation, Security, Salesforce.com, SaaS, Account Management, Enterprise Software, Sales, Professional Services, Sales Process, Cloud Computing, Cold Calling, Channel Partners, Software Industry, Selling, CRM, Strategic Partnerships, Direct Sales, Sales Operations, Managed Services, Customer Retention, Sales Enablement, Key Account Management, Sales Growth, Strategic Sales, Major Accounts, Building Customer..., Building Relationships, Storage, Information Security, Partner Management, Demand Generation, Complex Sales, Creative Sales, Forecasting, Virtualization, B2B, Channel Sales, Sales Presentations, Customer Satisfaction, Leadership, Management

Education
Bentley University   2003 — 2007
Bachelor of Science (BS), Finance/Accounting

Experience
Commonwealth of Massachusetts  July 2013 - Present
MAXIMUS  May 2008 - June 2013
The CCS Companies   October 2006 - February 2008

Skills
Customer Service, Microsoft Office, Medical Billing, Health Insurance

Education
American International College   2006 — 2008
Associate's degree, Medical Insurance Specialist/Medical Biller

Experience
United Liquors - A Division of Martignetti Companies   May 2013 - Present
Hub International  September 2010 - May 2013
The CCS Companies   May 2008 - August 2010

Skills
Brokers, Account Management, Casualty, Customer Service, Employee Benefits, General Insurance, Insurance, Liability, Microsoft Office, Professional Liability, Property & Casualty..., Sales, Umbrella Insurance, Underwriting, Workers Compensation, Casualty Insurance

Education
UMass Boston   2008 — 2011
BA, Psychology

University of Massachusetts Boston   2008 — 2011
Bachelor of Arts (B.A.), Psychology

Experience
Direct Capital Corporation  September 2014 - Present
EquipmentEngine Financial Services Company, LLC   February 2010 - August 2014
Direct Capital Corp.  June 2004 - February 2010
The CCS Companies   April 1997 - June 2004

Skills
Asset Managment, Portfolio Management, Credit, Negotiation, Banking, Process Improvement, Management, Team Leadership, Payment Card Processing, Marketing, Commercial Lending, Transportation, Asset Based Lending, Loans, Call Center, Loan Servicing, Accounting, Storage, Tax, Financial Services, Credit Analysis, Financial Analysis, Finance, Risk Management, Asset Management, Due Diligence, Funding, Call Centers, Business Development

Education
University of New Hampshire   1999 — 2001

Hesser College   1999 — 2000

Experience
Niederman, Stanzel & Lindsey   December 2001 - Present
The CCS Companies   November 1998 - November 2001

Skills
Writing Skills, Problem Solving, Process Improvement, Financial Analysis, Compliance, Customer Relations, Training & Development, Commercial Litigation, Consumer Law, Creditors' Rights, Credit Cards, Insurance Law, Subrogation, Litigation, Civil Litigation, Debt Collection, Continuous Improvement, Change, Account Management, Pleadings, Bankruptcy, Document Review, Litigation Support, Trials, Legal Documents, Debt Settlement, Courts, Wordperfect, Skip Tracing, Legal Writing, Mediation, FDCPA, PACER, Legal Discovery, ECF, Cite Checking, Trial Exhibits, Motions, Docketing, Interrogatories, CaseMap, Bluebook, Document Drafting, Personal Injury..., Small Claims, Legal Research, Employee Training, Alternative Dispute..., Wills

Education
Southern New Hampshire University   2003 — 2008
Bachelor's Degree, Social Sciences; Pre Law

Experience
UnitedHealth Group  October 2013 - Present
The CCS Companies   2007 - 2012
Barlo Vision   2006 - 2007
NTI Data Products   2005 - 2006
Windham Professionals  2004 - 2005
The Law Offices of Richard J Boudreau   2001 - 2004
Future Electronics  1997 - 2001

Skills
Collections/Customer..., Client Liason and..., Sales and Collections..., Negotiations, Employee Relations, Policy Introduction and..., Management, Negotiation, Customer Service, Account Management, New Business Development, Sales, Skip Tracing, Customer Satisfaction, Strategic Planning, Operations Management, Call Centers, Coaching, Risk Management, Process Improvement, Banking, Insurance, Credit, Performance Management, Business Development, Team Building, Finance, Microsoft Office, Mergers & Acquisitions, Forecasting, Analysis, Loans, Portfolio Management, Leadership, Outlook, Vendor Management, Team Leadership, Credit Analysis, Training, Executive Management, Financial Analysis, Accounts Receivable, Loss Mitigation, Business Analysis, Recruiting, Sales Management, Customer Retention, Time Management, Credit Cards, Budgets

Education
Newbury College   1994 — 1998
Associate of Arts (AA), Business Administration and Management, General, 3.7

Experience
Align Spine Chiropractic & Wellness   November 2010 - Present
The CCS Companies   December 2010 - December 2011

Skills
Chiropractic, Sciatica, Headaches, Spine, Nutritional Counseling, Pain, Wellness, Supplements, Auto Accidents, Neck Pain, Back Pain, Sports Injuries, Myofascial Release, Rehabilitation, Manual Therapy, Pain Management, Holistic Health, Low Back Pain, Health, Musculoskeletal, Healthcare, Treatment, Chronic Pain, Nutrition, Athletes, Trigger Point Therapy, Healing, Graston Technique, Wellbeing, Whiplash, Injury, Stress, Spinal Decompression, Sports Medicine, Pregnancy, Migraine, Fibromyalgia, Pediatrics, Alternative Medicine, Injury Prevention, Arthritis, Shoulder, Personal Injury, Shoulder Pain, Injury Rehabilitation, TMJ, Natural Health, Stretching, Prevention, Clinical Nutrition

Education
New York Chiropractic College   2007 — 2010
DC, Chiropractic

University of Hartford   2003 — 2007
BS, Health Sciences

Experience
Digital Lumens  July 2015 - Present
Digital Lumens  April 2014 - June 2015
Digital Lumens  January 2013 - April 2014
Digital Lumens  October 2011 - January 2013
The CCS Companies   November 2009 - October 2011
The CCS Companies   May 2008 - November 2009
MassMutual Financial Group  June 2007 - May 2008

Skills
Salesforce.com, Cold Calling, New Business Development, Account Management, Lead Generation, Solution Selling, Sales, Customer Service, Team Building, Sales Management, Start-ups, Strategic Partnerships, Microsoft Office, Strategic Planning, Team Leadership, Microsoft Excel, Leadership, Training, Coaching, Market Research, Program Management, Marketing, Management, Business Development, Operations Management, Sales Operations, Direct Sales, Contract Negotiation, Forecasting, Sales Process, CRM, Negotiation, Product Marketing, Customer Retention, Strategy, Networking, Marketing Strategy, Business Planning, Business Strategy, Selling, Cross-functional Team..., Competitive Analysis, Analysis

Education
Southern New Hampshire University   2013 — 2015
Master of Business Administration (MBA), Leadership, 3.82

Merrimack College   2005 — 2008
BS, Economics, Business - Finance

Alvrine High School   1999 — 2003
HS Diploma

Experience
Green Leads, LLC  January 2013 - Present
Green Leads, LLC  August 2012 - January 2013
The CCS Companies   July 2011 - August 2012

Skills
Cold Calling, Lead Generation, Account Management, Sales, Customer Service..., Salesforce.com, New Business Development, Sales Management, Solution Selling, Recruiting, Call Centers, Team Leadership, Interviews, Human Resources, Customer Retention, Email Marketing

Education
Hesser College   2000 — 2002

Experience
The Student Loan Experts   February 2011 - Present
Preferred Financial Services  May 2010 - February 2011
The CCS Companies   September 2008 - May 2010
Windham Professionals  March 2006 - April 2008

Education
Northeastern University

Experience
Glens Falls Hospital  August 2015 - Present
Glens Falls Hospital  April 2015 - July 2015
Opera Saratoga  September 2014 - April 2015
College of St. Joseph in Vermont  February 2012 - August 2014
The Hyde Collection  March 2008 - September 2011
The Childress Group, LLC   January 2004 - March 2008
The CCS Companies   December 1998 - January 2004
The Daniel and Henry Co.   August 1987 - November 1998

Skills
Fundraising, Special Events, Volunteer Management, Non-profits, Donor Relations, Customer Relations, Stewardship, Individual Giving, Event Management, Volunteering, Customer Service, Nonprofits, Grants, Marketing, Strategic Planning, Grant Writing, Social Networking, Philanthropy, Sales, Social Media, Program Management, Public Relations, Event Planning, Public Speaking, Staff Development, Annual Giving, Program Development, Community Outreach

Education
Connecticut College   1976 — 1980
BA, Government

Experience
Liberty Mutual Insurance  April 2015 - Present
The CCS Companies   August 2012 - April 2015
Peoples Penetecostal Assembly [Church]   June 2009 - February 2013
Granite Telecommunications  January 2012 - March 2012
Boston Financial Data Services  September 2011 - November 2011
UMass Dartmouth  September 2009 - May 2011

Skills
Analysis, Data Analysis, Troubleshooting, Data Entry, Call Centers, Invoicing, New Business Development, Mutual Funds, Microsoft Exchange, Internal Audit, Tax, Microsoft Excel, Financial Analysis, Access, Microsoft Office, Microsoft Word, Customer Service, Teamwork, Social Media, Research, Accounting, Public Speaking, Time Management

Education
University of Massachusetts Dartmouth   2008 — 2011
Bachelor's degree, Finance, General

Experience
Booker Software  August 2015 - Present
Booker Software  May 2015 - Present
Booker Software  May 2013 - May 2015
Michael C. Fina  November 2011 - May 2013
The CCS Companies   June 2009 - November 2011
The CCS Companies   June 2008 - June 2009
LiveWire Mobile, Inc.   June 2007 - June 2008
Bentley University  September 2006 - June 2008

Skills
Salesforce.com, Time Management, Project Management, Data Analysis, Close Attention to..., Customer Service, Process Improvement, Managing Project Budgets, Account Management, Positive Team Player, Exceeding Expectations, Global Strategy, Training, Process Orientation, Client Focus, Cross-functional Team..., Microsoft Excel, Delivering projects on..., Communication, Product Management, Management, Adaptability, Organization, Rally, Microsoft Office

Education
Bentley University   2004 — 2008
BS, Marketing, Psychology

Experience
LegalShield, Independent Associate  February 2015 - Present
The CCS Companies   December 2013 - June 2015
Centene Corporation  March 2013 - September 2013
Chiro One Wellness Centers  August 2012 - March 2013
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas   September 2011 - February 2012
Atlas Development Corporation  April 2011 - June 2011
African American Leadership Organization (AALO); Northridge   June 2010 - June 2011
Health Career Connection  February 2010 - August 2010

Skills
Healthcare, Customer Service, Health Education, Public Speaking, HIPAA, PowerPoint, Community Outreach, Nonprofits, Research, Data Analysis, Microsoft Excel, Microsoft Word, Program Development, Health Promotion, Leadership, Outlook, Process Improvement, Team Building, Microsoft Office, Training, Grant Writing, Public Health, Recruiting, Epic Systems, Meditech, Human Resources

Education
Joseph Business School   2014 — 2015
Business-Entrepreneurship

Cal State University-Northridge   2004 — 2010
B.A African American Studies Social Science Behavoir

California State University-Northridge   2004 — 2010
B.A African American Studies, Public Health and Social Services

Experience
The CCS Companies   July 2014 - Present
Great Bay College Bookstore   August 2012 - July 2014
Great Bay Community College  January 2014 - May 2014
Great Bay Community College  August 2013 - January 2014
The Loft Outlet  June 2012 - November 2012
Lori's Gifts  June 2011 - May 2012
Hair Excitement  November 1995 - September 2010

Skills
Selling, Customer Service, Cold Calling, Customer Relations, Sales Management, Cash Handling, Team Building, Technical Training, Advertising, Receptions, Management, Sales, Marketing, Inventory Management

Education
Great Bay Community College   2011 — 2014
Associate's Degree, Associate in Science of Management, 3.43 GPA

Experience
The Massachusetts Eye and Ear Infirmary  March 2014 - Present
Stella & Dot  March 2013 - Present
Brigham and Women's Hospital  May 2012 - December 2012
Nelson Mullins Riley & Scarborough LLP  October 2010 - May 2012
University of Massachusetts Amherst  September 2008 - May 2009
The CCS Companies   May 2008 - August 2008
Milford Federal Savings & Loan Association   June 2003 - August 2005

Skills
Grant Writing, Fundraising, Research, Non-profits, Event Planning, Social Media, Public Speaking, Microsoft Office, Community Outreach, PowerPoint, Microsoft Excel, Public Relations, Customer Service, Photography, Nonprofits, Volunteer Management, Facebook, Editing

Education
Northeastern University   2011 — 2013
Master of Science, Non-Profit Management

University of Massachusetts, Amherst   2005 — 2009
Bachelor of Arts, Art History

Experience
Unemployed  Currently unemployed. Currently seeking employment in a high paste environmentLab. TechnicianCharles River Laboratories2011 - 2013
The CCS Companies   2009 - 2011

Skills
Laboratory Technicians, FDCPA, Cleaning, Accurate Record Keeping

Education
Middlesex Community College   2006 — 2008
Criminal Justice

Experience
Mid-Cape Home Centers  September 2011 - Present
Ropes & Gray LLP  July 2010 - May 2012
The CCS Companies   January 2009 - October 2010
CGI Employee Benefit Systems; Dell Amusement   June 2008 - January 2009
United States Department of Defense  September 2003 - July 2007

Skills
Forecasting, Financial Analysis, Analysis, Process Improvement, Strategy, CRM, Analytics, Project Management, Microsoft Excel, Budgets, Management, Program Management, Risk Management, Project Planning, Strategic Planning, Team Building, Finance, Accounting

Education
University of New Hampshire -- Peter T. Paul College of Business and Economics   2007 — 2008
MBA, Information Science

University of Vermont   1999 — 2003

Experience
EMERSON COLLEGE  June 2013 - Present
HARVARD UNIVERSITY  May 2000 - February 2013
THE CCS COMPANIES   April 1998 - April 2000

Skills
Financial Modeling, Financial Analysis, Data Analysis, Analysis, Financial Reporting, Microsoft Excel, PeopleSoft, Finance, Accounts Receivable, Strategic Financial..., Managerial Finance, Forecasting, Financial Planning, Policy, Project Planning

Education
Harvard University Administrative Fellows Program   2012 — 2013

Solano Community College   1997 — 1997
Medical Insurance Billing

The Philippine Women's University
Bachelor of Science (BS), Tourism and Business Administration

Experience
State Street  June 2013 - Present
State Street  October 2007 - June 2013
Element Productions & Poundcake (Feature Motion Picture)   August 2009 - December 2009
Brockton Rox & Kalamazoo Kings Professional Baseball   May 2008 - July 2009
Communispace Corporation  June 2006 - August 2006
The CCS Companies   June 2005 - August 2005
TD Bank  June 2003 - January 2005

Skills
Securities, Loans, Financial Services, Operations Management, Microsoft Excel, Microsoft Office, Microsoft Word, Access, Outlook

Education
Emory University   2003 — 2007
Bachelors, Economics

Experience
Standard Welding Supply   March 2013 - Present
Woods Hole Dental Associates   June 2012 - February 2013
The CCS Companies   August 2008 - June 2012
American Medical Response  April 2003 - September 2008
Blue Cross Blue Shield of Massachusetts  November 2000 - May 2008

Skills
Microsoft Office, Excel, PowerPoint, Word, Quality Assurance, Training & Development, Bilingual-Spanish, Outlook, Documentation, Data Entry, Teamwork, Customer Service, Coaching, Employee Relations, Accounting, Invoicing, Employee Benefits, Process Improvement, Payroll, Team Building, Performance Management, Recruiting, Sales, Vendor Management, Accounts Payable, Financial Analysis, Insurance, Microsoft Excel, Microsoft Word, Troubleshooting

Education
Cape Cod Community College   2005 — 2007
Paramedic Program

Northeastern University   2002 — 2002
Emergency Medical Technician

Experience
MBA Seeking new Opportunity   August 2015 - Present
WNHN-LP FM 94.7   January 2013 - Present
Siemens Water Technologies / Evoqua Water Technologies LLC - Source One Technical   March 2013 - March 2015
Osram Sylvania Inc  February 2009 - March 2013
Sylvania Lighting Services  February 2009 - March 2013
The CCS Companies   March 2008 - February 2009
Dianne's Home Daycare   January 1999 - March 2007
Smith & Nephew  1992 - 1999
Peerless Electric/Gem Peerless Electric   January 1988 - March 1992
East Coast Lumber Building Supply Co   1985 - 1988

Skills
Accounts Receivable, Finance, Forecasting, Customer Service, Microsoft Excel, Management, Microsoft Office, Training, Accounts Payable, Microsoft Word, PowerPoint, Credit, Budgets, Process Improvement, Negotiation, Accounting, Account Management, SAP, Invoicing, Leadership, Financial Analysis, Sales, Payroll, Account Reconciliation, Analysis, Team Building, Sales Management, Collections, Outlook, Access, Policy, AS400 system, Salesforce.com, SharePoint, SAP CRM, Program Management, Pricing, Insurance, Coaching, Adobe Creative Suite, Strategic Planning, Public Speaking, Social Media, Risk Management, Sarbanes-Oxley Act, Cash Flow, Financial Reporting, Social Media Marketing, Social Networking, Event Planning

Education
Franklin Pierce University   2006 — 2010
MBA, Management/Leadership

Franklin Pierce College   1990 — 1994
Bachelors degree Cum Laude, Business Administration, Management and Operations

Salem High School
Business Administration and Management, General

Salem High School

Experience
The Phoenix House   January 2015 - Present
Advanced Patient Advocacy  January 2013 - September 2014
The Arpin Group   June 2008 - January 2013
The CCS Companies   October 2005 - December 2007
The CCS Companies   October 2000 - October 2005
TradeSafe.com   April 2000 - August 2000
RBS Citizens Bank  April 1999 - March 2000
BOSCH BRAKING SYSTEMS (South Bend Enginering/R&D facility)   December 1997 - December 1998

Skills
Organizational..., Leadership Development, Succession Planning, Talent Management, Talent Acquisition, HRIS, Talent Development, Compensation, Coaching, Policy, Change Management, Team Building, Process Improvement, Strategic Planning, Conflict Resolution, Compliance, Mentoring, Benefits, Onboarding, Hiring, Customer Service, Employee Engagement, Insurance, Mergers, Customer Relations, Problem Solving, Negotiation, Payroll, Budgeting, Outlook, Administration, Employee Benefits, Employment Law, Business Strategy, Team Leadership, Organizational Design, HR Policies, Vendor Management, Interviewing, Benefits Administration, Excel, Microsoft Office, Start-ups, Sales Management, Microsoft Excel, Recruiting, Interviews, Deferred Compensation, Training, Personnel Management

Education
Massachusetts School of Law   1993 — 1996
Law

Rhode Island College   1989 — 1992
B.A., European History & Secondary Education

Bryant University
SPHR Certification Program, Human Resources

Seekonk High School

Experience
Bell and Williams Associates   March 2008 - Present
The CCS Companies   March 2005 - February 2008
Windham Professionals  January 1994 - February 2005

Skills
Call Centers, Account Management, Salesforce.com, Financial Services, New Business Development, Team Building, Executive Management, Strategic Planning, Vendor Management, Process Improvement, Credit, Management, Customer Service, SaaS, Team Leadership, Marketing, CRM, Finance, Customer Retention, Business Development, Banking, Leadership, Strategy, Portfolio Management, Outsourcing, Risk Management, Strategic Partnerships, Forecasting, Lead Generation, Negotiation, Solution Selling, Business Strategy, Loans, Training, Direct Sales, Sales Operations, Asset Based Lending, Relationship Management, Commercial Lending, Selling, Loss Mitigation, Credit Unions, Sales Process, Business Relationship..., Contract Negotiation, Due Diligence, Customer Experience, Customer Satisfaction, Asset Management, Sales

Education
Boston College
BA, English

Boston College
Bachelor of Arts (B.A.), English Language and Literature, General

Experience
Beacon Health Options  March 2015 - Present
The CCS Companies   April 2013 - March 2015
The CCS Companies   June 2004 - 2013
United Staffing Systems - NYC   February 2000 - December 2003
New York Daily News  January 1993 - February 2000
US News & World Report  January 1993 - February 2000
Fast Company  January 1993 - February 2000
Atlantic Monthy Magazine   January 1993 - February 2000
Boston Properties  1989 - 1993

Skills
Talent Acquisition, Recruiting, Applicant Tracking..., Employee Relations, Onboarding, Executive Search, Talent Management, HRIS, Performance Management, College Recruiting, Sourcing, Temporary Placement, CRM, Leadership, Human Resources

Education
Baruch College, City University of New York (CUNY)   1993 — 1995

Newbury College   1989 — 1992

Experience
Bishop's Legacy Restaurant   March 2015 - Present
Charlie's Pub   March 2015 - April 2015
Chili's  July 2014 - January 2015
The Advocator Group  May 2012 - March 2013
Circles  April 2012 - May 2012
The CCS Companies   June 2009 - April 2012
Bath & Body Works  October 2008 - January 2010
AIMCO  February 2009 - April 2009
Citizens Energy Oil   January 2009 - January 2009
Deluxe Corporation  June 2007 - December 2008

Skills
Typing, Filing, Microsoft Office, Outlook, Training, Telephone Skills, Access, Social Networking, Call Center, Teamwork, Team Building, Insurance

Education
Middlesex Community College   2009 — 2009
Associate, Arts; human services

Pasco-Hernando Community College   1999 — 2005
Associate in Arts Degree with a, liberal arts

Hernando High School   1995 — 1999
diploma

Experience
The CCS Companies   July 2015 - Present
The CCS Companies   September 2014 - July 2015

Skills
Customer Service, Store Management, Team Leadership, Collaborative Problem..., Multi-task & Handle..., Organization Skills, Exceeding Customer..., Exceed Sales Goals, Self-directed Learning

Education
Ashford University   2014 — 2016
Bachelor's degree, Education

Northern Essex Community College   2009 — 2012
Associate of Science (A.S.), Elementary Education and Teaching

Experience
Beth Israel Deaconess Medical Center  August 2005 - Present
Retail Store Systems  June 2003 - July 2005
New England Institute of Technology  2002 - 2005
The CCS Companies   April 2004 - December 2004
Care New England  October 2001 - April 2003
Butler Hospital  September 1988 - September 2001

Skills
Linux, Disaster Recovery, XML, Unix, Visio, Apache, HTML, Data Center, Databases, Firewalls, Software Documentation, MySQL, Software Development, SQL, Microsoft SQL Server, C, AIX, Windows Server, VMware ESX, High Availability, Operating Systems, Ensemble, Caché, Large Systems..., EMC Storage, PostgreSQL, RHEV, Unix Shell Scripting, Troubleshooting, Network Load Balancing, System Configuration, System Monitoring, Mentoring, Workstations, 6502 Assembly, Vendor Relationships, Coaching Staff, Written & Oral..., Customer Oriented, Healthcare Information..., Information Systems..., Enterprise Information..., Infrastructure Capacity..., Healthcare Information..., Vulnerability Assessment, System Administration, Project Management, Information Technology, Process Improvement, HIPAA

Education
New England Institute of Technology   2001 — 2002
BS, Computer Programming

New England Institute of Technology   1983 — 1984
AS, Computer Programming

Classical High School   1979 — 1983
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program

Experience
The CCS Companies   June 2014 - Present
OnBrand24  November 2013 - April 2014
Domino's Pizza  March 2011 - September 2013
Office Team  August 2013 - August 2013

Skills
Cashiering, Food Service, Restaurant Management, Customer Service, Cash Register, Food Preparation, Microsoft Word, Teamwork, Telephone Skills, Sales, 10 Key, Proficient Typing Skills, Inventory Management, Inventory Control, People Skills, Clerical Skills, Customer Experience, Fast-paced, Data Entry, Restaurants

Education
University of Maine   2005 — 2009
No, Psychology

Dover high   2001 — 2005
diploma, Psychology

Experience
By Appointment Only, Inc. (BAO)   November 2014 - Present
By Appointment Only, Inc. (BAO)   July 2014 - November 2014
By Appointment Only, Inc.   November 2012 - July 2014
By Appointment Only, Inc.   August 2010 - October 2012
The CCS Companies   November 2007 - August 2010
The CCS Companies   2006 - 2007
Lowell Public Schools  January 2004 - June 2006

Skills
Customer Service, Training, Project Management, Quality Assurance, Process Improvement, Account Management, Coaching, Solution Selling, Call Centers, Sales Operations, Market Research, Program Management, New Business Development, Analysis, Strategy, Cross-functional Team..., Business Development, Customer Satisfaction, Management, Sales Process, Lead Generation, Customer Follow-up

Education
University of Massachusetts Lowell   2001 — 2004
M. Ed, Elementary Education

University of Massachusetts Lowell   1995 — 1998
BSBA, Marketing & Management

Experience
Seeking New Opportunity  August 2015 - Present
William Gallagher Associates  October 2014 - April 2015
H.J. Knight International Insurance Agency, Inc.   May 2012 - October 2014
NorthStar Insurance   June 2010 - May 2012
The CCS Companies   November 2008 - September 2010
Vantage Graphics   January 2008 - November 2008
Northampton District Court Probation Office   February 2007 - May 2007

Skills
Account Management, Social Media, Lead Generation, CRM, Public Relations, Sales, Financial Services, Marketing Strategy, Microsoft Excel, Social Networking, Insurance, Banking, Accounting, Business Development, Customer Service, Leadership, Management, Marketing, New Business Development, Property, Salesforce.com, Time Management

Education
University of Massachusetts, Amherst   2003 — 2007
Bachelor of Arts (B.A.)

Experience
The CCS Companies   June 2012 - Present
Nutricap Labs  February 2012 - May 2012
COPEAC a Division of IMM Interactive  September 2011 - December 2011
Likeable Media  January 2011 - May 2011
Follett Higher Education Group  July 2006 - February 2011
Saint Anselm College  June 2009 - August 2009

Skills
Social Media, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Event Management, Outlook, Customer Satisfaction, Event Planning, Social Media Marketing, Facebook, Market Research, Time Management, Email Marketing, Google Analytics, Online Marketing, CRM, Adobe Audition, Photoshop, Illustrator, InDesign, Adobe Creative Suite, Adobe Au, Marketing Research, Lead Generation, Salesforce.com, Product Marketing, API, Product Management, Inventory Management, Online Advertising, Excel, Word, Windows 7, PC, Personal Management, Online Research, Twitter, Tumblr, Retail, Retail Management, Group Work, Customer Support, Windows Vista, Client Relations Skills, Dreamweaver

Education
Art Institute of Pittsburgh   2013 — 2014
Digital Design Diploma

Hofstra University   2008 — 2012
Master of Business Administration (MBA), Marketing

Trinity High School   2004 — 2008

Experience
AIS  October 2013 - Present
Boston Heart Diagnostics  March 2013 - October 2013
Brainshark  August 2012 - March 2013
AIS  December 2010 - August 2012
The CCS Companies   July 2008 - December 2010
OneBeacon Insurance  July 2007 - July 2008
Discover-Re  December 2004 - July 2007
Bayer  June 2003 - November 2004
Sourceone Inc. (CT)   March 2001 - May 2003
Salisbury Associates Medical Practice Management Corporation  September 1997 - March 2001

Skills
Microsoft SQL Server, Visual Studio, VB.NET, Databases, C#, Visual Basic, ASP.NET, Software Development, Tortoise SVN, TFS, jQuery, Javascript, SSRS

Education
University of Massachusetts Lowell   1992 — 1997
BSBA, Management Information Systems

Experience
Bain Capital  December 2012 - June 2014
Brandeis University  August 2012 - December 2012
Momenta Pharmaceuticals  November 2010 - September 2011
Perceptive Informatics  April 2008 - October 2009
The CCS Companies   June 2004 - April 2008
Needham Park & Recreation   January 2001 - January 2003

Skills
Active Directory, XP, Windows 7, Windows Server, TCP/IP, VPN, Technical Support, Hardware, Microsoft Office, Process Improvement, Outlook, Help Desk Support, Customer Service, Troubleshooting, LANDesk, iPhone, iPad, OS X, Altiris Deployment..., iOS, Norton Ghost, Microsoft Exchange, VoIP, Blackberry Enterprise..., Collaboration, Technical Writing, HTML, Computer Hardware

Education
Bentley University   2004 — 2008
Computer Information Systems and Management

Needham High School   2000 — 2004

Experience
EMC  July 2010 - Present
Flatout Motorsports   August 2007 - December 2009
The CCS Companies   April 2007 - August 2007
The CCS Companies   January 2007 - April 2007
EMC  2003 - April 2006
EMC  2000 - 2003
Callaway Cars, Inc  1998 - 2000
Toys R Us  1995 - 1998

Skills
Storage, Brocade Fibre Switches

Education
Nichols College   1990 — 1995
BSBA, General Business

Experience
The David Bell Foundation   January 2012 - Present
Blue Cross Blue Shield of Massachusetts  January 2015 - Present
Blue Cross Blue Shield of Massachusetts  January 2011 - February 2015
The CCS Companies   February 2010 - December 2010
Blue Cross and Blue Shield  July 2008 - March 2009
EDM Real Estate   June 2006 - March 2007
Computershare  June 2006 - August 2006

Skills
Insurance, Health Insurance, Underwriting, Process Improvement, Leadership, Data Analysis, Marketing, Healthcare, Financial Analysis, Employee Benefits, Access, PowerPoint, Microsoft Office, Public Speaking, Customer Service, Analysis, Health Savings Accounts, Medicare, Sales, Claim, Managed Care, Outlook, Risk Management, Team Building, Group Insurance, HMO, Management, Project Management

Education
University of Rhode Island   2005 — 2008
Bachelor's Degree, Finance

Clarion University of Pennsylvania   2003 — 2005
Finance / Real Estate

Experience
Homesite Insurance  November 2013 - Present
The CCS Companies   July 2012 - September 2013
Insurers World / Home Entertainment Distributors  July 2007 - June 2012
J. Jill Group  July 2005 - July 2007
SmartTime Software  August 1996 - July 2005
J Baker  August 1990 - August 1995
Morse Shoe  August 1985 - August 1990

Education
University of Massachusetts, Amherst
Bachelor of Business Administration (B.B.A.), Marketing

Experience
PRISYM ID   September 2015 - Present
PRISYMID   March 2012 - August 2015
Bridge Technical Solutions  December 2011 - March 2012
American Student Assistance  June 2008 - December 2011
enLabel Global Services  January 2008 - June 2008
The CCS Companies   December 2005 - December 2007
Sensitech  July 2004 - July 2005
Sensitech  February 2001 - July 2004

Skills
Process Engineering, PMP, Visio, Program Management, Agile, Change Management, Customer Relations, Process Improvement, MS Project, Problem Solving, Cross-functional Team..., Vendor Management, Team Leadership, Scrum, SDLC, Project Portfolio..., Coaching, Agile Methodologies, Project Management, PMO, Software Project..., Business Process..., Management, Enterprise Software, Leadership, Strategy, Supply Chain, SharePoint, Professional Services, IT Strategy

Education
Massachusetts Institute of Technology - Sloan School of Management   2010 — 2011
Executive Certificate, Management & Leadership

University of Massachusetts Lowell   1987 — 1991
Bachelor's Degree

Experience
The CCS Companies   October 2010 - Present
Bristol yacht club  2011 - 2014
Bristol yacht club  2011 - 2014
State Street Bank & Trust  March 2003 - June 2009
WRQ,Inc (now Attachmate)   August 2000 - September 2002
Heroix  January 1999 - August 2000
Computer Associates  August 1996 - January 1999

Skills
Negotiation, Vendor Relations, Procurement, Vendor Management, RFP, Strategic Sourcing, Process Improvement, Cross-functional Team..., Outsourcing, Business Analysis, Analysis, Strategic Planning, Risk Management, Budgets, Management, Leadership, Team Leadership, Sourcing, Supply Management, Business Intelligence, Business Process, Enterprise Software, Mergers & Acquisitions, Integration, ERP, Business Process...

Education
International Yacht Restoration School   2009 — 2010
Certificate

Boston University   2002 — 2003

Bryant University   1979 — 1982
BSBA

Taunton High School

Taunton High School

Taunton High School

Experience
The CCS Companies   January 2008 - Present

Education
Bryant University   2001 — 2005

Experience
The CCS Companies   1995 - Present

Skills
Vendor Management, Team Building, Troubleshooting, Call Centers, SQL, Process Improvement, Windows Server, Microsoft SQL Server, Microsoft Excel, Call Center, Business Analysis, Team Leadership

Education
University of New Hampshire -- Peter T. Paul College of Business and Economics   1989 — 1995

Experience
Cox Communications  December 2012 - Present
Cox Communications  April 2008 - December 2012
Mystic Aquarium & IFE   January 2007 - March 2008
National Corporate College Consultants   July 2005 - January 2007
The CCS Companies   2003 - 2005

Skills
Essbase, Budgets, Segmentation, SQL, College Recruiting, Six Sigma, Microsoft Excel, Call Center, Data Analysis, Process Improvement, Financial Analysis, Forecasting, Business Analysis, Call Centers

Education
South University   2001 — 2003

Springfield Technical Community College   1996 — 2001
Associates, Accounting

Experience
The CCS Companies   July 2011 - Present
Lumigent Technologies  October 2010 - June 2011
The CCS Companies   June 2006 - October 2010
SoundBite Communications  May 2003 - June 2006
SoundBite Communications  February 2001 - April 2003

Skills
Certified SCRUM Product..., Solution Selling Sales..., Product Management, Product Development, Pre-sales, Competitive Analysis, Product Strategy, Solution Selling, Account Management, Strategy, Product Marketing, Training, Sales, Enterprise Software, Cloud Computing, Quality Assurance, Management, SaaS

Education
University of Massachusetts at Lowell   2011 — 2015
Master's degree, Business Administration and Management, General

University of Massachusetts at Lowell   2007 — 2010
Bachelors of Science, Information Technology

University of Massachusetts at Lowell   1995 — 1999
Bachelors of Science, Marketing and Management

Experience
Alliance HealthCare Services  February 2015 - Present
The CCS Companies   September 2006 - February 2015
The White Stone Group  September 2001 - September 2006
Xpedior  February 1998 - July 2001
Lason  July 1987 - February 1998

Skills
SaaS, Business Development, Team Building, CRM, Leadership, Strategic Planning, Healthcare Information..., Process Improvement, Selling, Healthcare, Outsourcing, Call Centers, Management, Product Management, Sales, New Business Development, Strategy, Strategic Partnerships, Account Management, Executive Management, Solution Selling, Start-ups

Education
Northern Illinois University
BA, Business; Minor, Foreign Language

Experience
Public Consulting Group  September 2012 - Present
John Hancock Life Insurance Company (U.S.A.)   December 2011 - September 2012
Mueller Systems  February 2010 - December 2011
Invacare Supply Group  November 2009 - February 2010
The CCS Companies   February 2009 - July 2009
MFS Investment Management  September 2000 - January 2009
Merrimack Paper Company   1997 - 1999

Skills
ASP.NET, Microsoft SQL Server, .NET, VBScript, VSS, Visual Basic, Oracle, T-SQL, PL/SQL, Visual Studio, IIS, VB.NET, XML, Web Services, AJAX, C#

Education
Saint Petersburg University of Transport
MS, Electrical Engineering/Computer Science

Experience
Syneron Candela  December 2011 - Present
Candela Corporation  August 2008 - January 2012
Candela Corporation  December 2006 - August 2008
RNK Communications  May 2005 - November 2007
EMC  February 2006 - December 2006
The CCS Companies   February 2005 - March 2006

Skills
Electronics, Troubleshooting, Manufacturing, Oscilloscope, PCB design, Testing, Engineering, Software Documentation, Product Development, Test Equipment, FDA, ISO, Design Control, Validation, Medical Devices, PCB Design, Quality System

Education
Northeastern University   2013 — 2014
BSMET, Mechanical Engineering Technology, Power and Alternative Energy Systems

Northeastern University   2008 — 2012
BSEET, Electrical Engineering Technology, Magna Cum Laude

ITT Technical Institute   2004 — 2006
Associate, Specialized Science Technology Degree

Louis D. Brandeis   2000 — 2004

Experience
Alfa K, LLC   October 2009 - Present
First National Bank of Omaha  April 2008 - October 2009
The CCS Companies   June 2007 - January 2008
The Bank of New York  October 2006 - May 2007
The Bank of New York  February 2003 - October 2006
The Bank of New York  January 1996 - February 2003
The Bank of New York  October 1992 - January 1996

Skills
Banking, Consumer Lending, Call Centers, Loan Servicing, Credit Risk, Insurance, Management, Program Management, Credit Cards, Loans, Financial Services, Mortgage Lending, Customer Service, Credit, Business Analysis, Forecasting, Portfolio Management, Analysis, New Business Development, Loan Origination, Process Improvement, Strategy, SDLC, Outsourcing, Budgets

Education
University of Delaware   1981 — 1984
Business and Criminal Law

University of Delaware
ABA Graduate, Bankcard Management

Experience
LeadBridge  March 2012 - Present
Andover Historical Society  June 2013 - September 2013
Haverhill Historical Society   June 2010 - September 2012
Sales Recruiters Inc.   January 2011 - September 2011
The CCS Companies   2009 - 2011
Morgan Exteriors   2009 - 2009
Xtra Effort Solutions   2007 - 2009

Skills
Museums, Collections Management, Archives, Catalog Management, Cataloging, Curatorial, Museum Studies, Archival, Research, Non-profits, Microsoft Office, Contact Management, Market Research, Lead Generation, Account Management, Online Research, Museum Collections, Management, History, Nonprofits, CRM, Foosball, Sales, Interviews, Recruiting, Training

Education
Tufts University   2012 — 2013
Post-Baccalaureate Graduate Certificate, Museum Studies, GPA: 3.7

University of Massachusetts at Lowell   2002 — 2007
BA, History

Salem High School   1999 — 2002

Experience
American Career Institute  October 2011 - Present
The CCS Companies   October 2011 - December 2011
Kaspersky Lab  April 2007 - May 2010
Self Employed Computer Cinsultant   July 2002 - April 2007
Eastern Nazarene College  March 1989 - June 2002
Eastern Nazarene College  March 1989 - June 2002
Eastern Nazarene College  1989 - 2002

Skills
Medical Coding, Medical Billing, MS Office Suite, Windows 7, Windows XP Professional, Macintosh OS X, Medisoft

Education
American Career Institute-Braintree   2010 — 2011
Certificate, Medical Coding and Billing

Eastern Nazarene College   1980 — 1985
Bachelor of Arts, Computer Science

Experience
CCS  January 2004 - Present
The CCS Companies   2004 - Present
Alliance One  December 1995 - November 2004
BWS   December 1983 - November 1994

Skills
Sales Management, Product Marketing

Education
Temple University
Associate, Socialogy

Experience
Madison Resources   January 2011 - Present
The CCS Companies   October 2003 - November 2010
Boston College  January 1987 - September 2003

Skills
Payroll, Invoicing, General Ledger, Accruals, Journal Entries, Bank Reconciliation, Financial Statements, GAAP, Balance, Financial Reporting, Cost Accounting, Auditing, Insurance, Finance, Customer Service, Accounting, Microsoft Office, Outlook, Microsoft Excel, Employee Relations, Account Management, Human Resources, Sourcing, Microsoft Word

Education
Boston College   2000 — 2001
Certificate through the Leadership for Change Program

Boston College   1996 — 1999
Master's degree, Business Administration and Management, General

Boston College   1991 — 1995
BS, Business

Experience
The Outsource Group  March 2012 - Present
The Law Office of Patrick Tracy   April 2007 - April 2011
The CCS Companies   April 2004 - April 2007
The CCS Companies   April 1999 - April 2004
Katharine Gibbs School  February 1981 - January 1997

Skills
Process Improvement, Forecasting, Team Building, Accounting, Strategic Planning, Customer Service, Budgeting, Organizational..., Analysis, Accounts Receivable, Business Strategy, Administration, Financial Analysis, Financial Reporting, Team Leadership, Leadership Development, Program Management, Operations Management, Employee Relations, Change Management, Business Process..., Cash Management, Start-ups, Executive Management, Performance Management, Policy, Insurance, Business Analysis, Business Planning, Business Management, Customer Relations, Documentation, Financial Planning, Operations, Quality Assurance, Troubleshooting, Business Process, Problem Solving, Call Center, P&L, Financial Management, Cost Reduction, Time Management, Budget Management, Hiring, Customer Retention, Profit, Planning, Customer Satisfaction, Coaching

Education
Bentley College   1977 — 1982
Computer Information System, Accounting

Katharine Gibbs School   1980 — 1980
Certification, Options Program

Fontbonne Academy   1973 — 1977

Experience
The CCS Companies   August 2012 - Present
Life Plans Inc.   January 2012 - June 2012
Granite Telecommunications  September 2011 - January 2012
Winchester Country Club  June 2010 - August 2010

Skills
Microsoft Office, Typing, Attention To Detail, Time Management, Internet, Able To Multi-task, Organized, Written and Verbal..., Customer Service, Access, Accounting, Data Entry, Invoicing, Microsoft Excel, PowerPoint, Software Documentation, Teamwork, Troubleshooting

Education
University of Massachusetts Dartmouth   2005 — 2011
Bachelors of Science, Operations Management

Woburn Memorial High School   2001 — 2005
General Education

Experience
Carbonite  September 2012 - Present
TD Bank Group  2009 - 2012
The CCS Companies   January 2009 - November 2009
BFG Communications  June 2006 - July 2008

Skills
Banking, Personal Banking, Consumer Lending, Lines Of Credit, Home Equity Lines of..., Retail Banking, Deposits, Credit, Teller Operations, Call Centers, Customer Satisfaction, Customer Service, Automotive Collision...

Education
Nashville Auto Diesel College Inc   2003 — 2005
Auto Collision and Repair dIploma, Autobody/Collision and Repair Technology/Technician

Poland regional High School   1998 — 2002
High School Diploma, General Studies

Experience
The Advocator Group  April 2013 - Present
The CCS Companies   August 2007 - April 2013
Comcast Cable  November 2000 - May 2007

Skills
Administrative..., Call Centers, Coaching, Customer Retention, Customer Service, Process Improvement, Quality Assurance, Program Management, Sales, Software Documentation, Training, Customer Satisfaction

Education
Greater Lowell Technical School

Hesser College

Experience
The CCS Companies   February 2006 - Present
Rehah and Pain Management   April 2004 - November 2005
Massachusetts General Hospital  February 1998 - March 2004

Skills
Medical Billing, Accounts Receivable, Office Management, Data Entry, Training, Call Centers, Claim, Management, Invoicing, Insurance, Employee Benefits, Performance Management, Human Resources, Leadership, Medical Records, Accounts Payable, Customer Service, Microsoft Excel, Payroll, Healthcare, Problem Solving, Process Improvement, HIPAA

Education
Suffolk University
Certificate in Community Health and Health Center Management, Business Administration and Management, General