The Loyalty Group
LoyaltyOne, Co. provides loyalty marketing services to enterprises in retail, financial services, grocery, petroleum retail, travel, and hospitality sectors globally. Headquarters: Toronto, Canada Parent organization: Alliance Data CEO: Bryan Pearson (2006–) Number of employees: 1,500 Founded: 1991 Subsidiaries: Precima, Inc, Brand Loyalty International B.V., Brand Loyalty Group B.V.,, AIRMILES for Social Change
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The Loyalty Group Employees
Global Growth Fund (an OCC Initiative) July 2008 - Present
Boardwalk International Advisors Inc. February 2006 - Present
Ontario Chamber of Commerce March 2005 - March 2010
Bell Canada September 2001 - February 2006
The Loyalty Group 1999 - 2001
Royal Trust / RBC Financial Group 1989 - 1999
Williams & Wilson Limited 1985 - 1989
Skills
Business Planning, Operations Management, Advisory Boards, Merger andAcquisitions, Business Intelligence, Team Building, Leadership Mentoring, Strategic Planning, Technology..., Change Management, Mergers, Strategy Development, Start-ups, Telecommunications, Channel Management, Business Strategy, Management Consulting, Vendor Management, Team Leadership, Strategy, Mergers & Acquisitions, CRM, Project Management, Marketing Strategy, Public Relations, Integrated Marketing, Management, Leadership, Channel Partners, Product Management, Program Management, Business Development, Marketing, Strategic Partnerships, Sales, Direct Marketing, Consulting, B2B, Product Development, Analytics, Budgets, Professional Services, Executive Management, Email Marketing, Cross-functional Team..., Business Analysis, Lead Generation, Integration, Competitive Analysis, Coaching
Education
Ivey Business School at Western University 1981 — 1985
Honours BA
Seeking a Rewarding Career 2014 - Present
Sao Miguel Sandwiches September 2013 - August 2014
Bear Creek Golf and Country Club 2012 - 2013
Strongco 2010 - 2012
Execulink Telecom 2009 - 2010
Four Seasons Sunrooms 2008 - 2008
Osprey Media LP 2004 - 2008
Ontario Energy Group 2002 - 2004
The Loyalty Group 1995 - 2002
Skills
Administration, Budgets, Purchasing, Sales, Customer Satisfaction, Supervisory Skills, New Business Development, Inventory Management, Microsoft Word, Strategic Planning, Time Management, Training, Public Speaking, Project Management, Account Management, Event Planning, Social Media, Recruiting, Teamwork, Operations Management, Outlook, Contract Management, Human Resources, Office Management, Data Entry, PowerPoint, Marketing Strategy, Change Management, Negotiation, Accounting, Business Development, Sales Management, Team Leadership, Program Management, Customer Service, Team Building, Office Administration
Education
Fanshawe College 2014 — 2015
Dietary Aide, Dietetics/Dietitian
Seneca College of Applied Arts and Technology 1991 — 1993
Business Administration and Management, General
Warner Bros. Entertainment Group of Companies March 2015 - Present
Warner Bros. Entertainment Group of Companies November 2012 - March 2015
Ryan Herco Flow Solutions August 2011 - October 2012
YWCA of Glendale October 2009 - July 2010
The Loyalty Group August 2007 - May 2008
Tetra Tech September 2004 - December 2006
Jet Propulsion Laboratory July 1999 - June 2003
Jet Propulsion Laboratory May 1998 - July 1999
Skills
Visio, Lotus Notes, Microsoft Excel, Pivot Tables, Photoshop, Access, Outlook, Presentation Development, Hyperion Enterprise, SharePoint, Desktop Publishing, Donor Perfect, Microsoft Office, MS Office Suite, Adobe Creative Suite, Crystal Reports, Report Writing, Web Design, Human Resources, Notary Public, Clarity, SAP, Resource Hub, Concur, Expense Reports, Travel Arrangements, Newsletter Production, Internal Audit, Bookkeeping, Proofreading
Education
Glendale Community College
Computer Science
Equifax Canada December 2012 - Present
Intact Insurance June 2010 - December 2012
Intact Insurance January 2008 - May 2010
Totem 2005 - 2008
The Loyalty Group 2000 - 2005
Bank of Montreal May 1996 - May 2000
Skills
Analytics, Database Marketing, Customer Insight, Segmentation, Predictive Modeling, SAS, Customer Experience, Data Mining, Customer Analysis, Consulting, Business Analysis, Business Strategy, Strategy, Statistical Modeling, Data Analysis, Brand Development, Marketing, Business Intelligence, Strategic Planning, Predictive Analytics, CRM
Education
McMaster University 1990 — 1996
BSc, MSc, Statistics
Streamlife® February 2005 - Present
Flo Collection Inc. January 2010 - Present
Professional Organizers in Canada November 2008 - August 2009
Bell Aliant December 2006 - January 2008
Bell Canada 2005 - 2006
Bell Canada 2002 - 2003
Bell Canada 2000 - 2001
BT Japan Telecom Joint Venture 1999 - 1999
The Loyalty Group 1996 - 1997
unitel / AT&T Canada 1994 - 1996
Skills
Public Speaking, Marketing, Product Development, Spokesperson, Product Demonstration, Internal Communications, Staff Development, Coaching, Entrepreneurship, Time Management, Small Business, Strategic Planning, Leadership, Management, Strategy, Training, Marketing Strategy, Sales
Education
McMaster University
B Sc
Wilfrid Laurier University
Diploma
RSA Canada November 2013 - Present
RSA Canada November 2011 - November 2013
BluMont Capital May 2010 - August 2011
BluMont Capital January 2009 - May 2010
BluMont Capital July 2004 - January 2009
The Loyalty Group 2002 - 2004
Equant 2001 - 2002
Skills
Marketing Strategy, Direct Marketing, Product Marketing, Lead Generation, Digital Marketing, Media Relations, Strategy, Brand Management, Marketing Communications, Integrated Marketing, Marketing Research, Marketing Management, Marketing, Market Planning, B2B, Entrepreneurship, Leadership, Management
Education
University of Guelph 1994 — 1998
Bachelor of Applied Science
Arbor Memorial Services June 2004 - Present
The Loyalty Group 1997 - 2004
Skills
Customer Service, Team Leadership, Microsoft Office, Public Speaking, Event Planning, Microsoft Excel, Budgets, Project Planning
Education
Sheridan College
Travel & Tourism
Seneca College May 2015 - Present
CCG Consulting May 2010 - Present
CAA South Central Ontario May 2007 - May 2010
CIBC June 2003 - January 2006
The Loyalty Group February 2000 - January 2003
fONOROLA Inc. 1997 - 1998
American Express 1992 - 1997
Skills
Marketing Strategy, Marketing Communications, Strategic Planning, Database Marketing, Cross-functional Team..., Online Marketing, Direct Marketing, Loyalty Marketing, Segmentation, Customer Acquisition, Integrated Marketing, Analytics, Customer Insight, Multi-channel Marketing, Brand Development, Business Strategy, Brand Management, Product Marketing, Marketing, Marketing Management, Digital Marketing, Campaign Management, CRM, Strategy, Strategic Partnerships, Product Management
Education
The University of Western Ontario - Richard Ivey School of Business 1986 — 1988
MBA
University of Alberta
BComm, Marketing
Crysdale & Company January 2005 - Present
Print Audit February 2011 - January 2012
Print Audit June 2010 - February 2011
ComplyWorks Ltd. November 2008 - June 2010
NGRAIN March 2007 - September 2008
Automated Benefits Inc. January 2005 - December 2006
The Loyalty Group March 2004 - November 2004
GE Capital November 2001 - March 2004
Monitor Group July 2000 - August 2001
Archer Enterprise Systems January 1996 - June 1998
Skills
Product Management, Team Building, Performance Improvement, Market Entry, Business Process..., Strategic Planning
Education
Ivey Business School at Western University 1998 — 2000
MBA, General Management
Queen's University 1986 — 1991
BA (Honours), Philosophy, Computer Science
Aeroplan 2009 - 2012
La Vie En Rose 2005 - 2009
The Loyalty Group 2003 - 2005
Yves Rocher 2002 - 2003
Yves Rocher 1998 - 2002
Skills
Relationship Marketing, Direct Marketing, Integrated Marketing..., Customer Acquisition, Customer Retention, Retail Marketing, Marketing Communications, Communication Skills, Sales Promotion, Team Management, Photo Shoot Production, E-commerce, e-mail marketing, Social Media, Creative Direction, Email Marketing, Marketing, Leadership, Loyalty Programs, Communication marketing, Marketing direct, Directeur artistique, Marketing intégré, Publicité, Marketing par e-mail, Marketing digital, Marketing relationnel, Integrated Marketing, Réseaux sociaux, Stratégie marketing, Management
Education
Université de Sherbrooke 1992 — 1995
B.A.A, Marketing
CERAM Sophia Antipolis 1995 — 1995
Session études à l'étranger, Marketing
TD January 2013 - Present
Rosbank September 2012 - December 2012
Bank of Montreal July 2009 - January 2012
GSM Enterprises July 2008 - July 2009
BMO Financial Group August 2007 - July 2008
Dresdner Bank AG February 2007 - August 2007
TD Bank February 2004 - January 2007
Bank of Montreal February 2002 - February 2004
The Loyalty Group February 2001 - January 2002
EXSYNC May 2000 - January 2001
Skills
Erwin, Data Warehousing, DB2, Business Intelligence, Database Design, SDLC, Business Analysis, ETL, PL/SQL, Unix, Data Modeling, Databases, Informatica, SQL, Sybase, Software Project..., OLAP, Requirements Gathering, SQL Server, Banking, Visio, Unix Shell Scripting, Cognos, Business Requirements, PMP, Change Management, Shell Scripting, Data Analysis, Solution Architecture, Enterprise Architecture, Data Warehouse..., Oracle, Data Integration, Requirements Analysis, Data Migration, Dimensional Modeling, SOA, Business Objects, Master Data Management, Data Marts, SSIS, Teradata, Data Quality
Education
Российский Государственный Университет Нефти и Газа им. И.М. Губкина (бывшая Московская Государственная Академия Нефти и Газа) 1981 — 1987
Bachelor of Science (BS)
PYR Software June 2011 - Present
Dow Jones March 2010 - June 2011
The Loyalty Group September 2004 - March 2010
Metavante 2000 - 2004
Johnson Controls 1996 - 1996
Software Scanvec Amiable Inc. 1992 - 1995
Skills
Java Enterprise Edition, ATG, Agile Methodologies, Weblogic, Spring, Tomcat, JUnit, SOA, Java, CVS, JSP, JBoss Application Server, Hibernate, Web Services, Websphere, Ant, Eclipse, WebSphere
Education
Ufa State Petroleum Technological University
CIBC June 2012 - Present
Rogers Communications March 2011 - November 2011
British Columbia Lottery Corporation 2008 - 2010
Indigo Books & Music 2008 - 2008
Citibank 2006 - 2008
AIR MILES Reward Program 1996 - 2006
COLLOQUY 2001 - 2003
The Loyalty Group June 1996 - October 1999
Skills
Strategy, Loyalty Marketing, Segmentation, Direct Marketing, Analytics, Retail, CRM, Management, Cross-functional Team..., Business Intelligence, Start-ups, Database Marketing, Digital Marketing, Financial Services, Marketing, Customer Insight
Education
Queen's University 1992 — 1996
University of Mannheim
Betriebswirtschaftlehre (business)
Shred-it October 2011 - October 2012
Shred-it May 2011 - September 2011
Export Packers Co. Ltd. September 2006 - January 2008
The Loyalty Group June 2003 - November 2005
Technion Communications December 2001 - June 2003
Equifax April 2000 - December 2000
AT & T July 1998 - April 2000
Skills
Customer Service, Team Building, Human Resources, Training, Leadership, Coaching, Time Management, System Administration, Recruiting, Employee Orientations, Call Center, Payroll, Performance Management, Onboarding, Employee Relations
Education
Humber College 2007 — 2009
Certification in Human Resources, Human Resources
Hotel Managment School Les Roches 1989 — 1992
Diploma in Hotel Managment, Hospitality
Humber College
Human Resources Information Systems
Squareknot (previously "Direct Antidote") September 2002 - Present
kpm designs 1998 - Present
LoyaltyOne, Inc. 2005 - 2007
The Loyalty Group 2002 - 2005
Montana Steele Advertising Inc. 2000 - 2002
Skills
Adobe Acrobat, Adobe Creative Suite, Art Direction, Brochures, Digital Marketing, Direct Marketing, Graphic Design, Graphics, InDesign, Logo Design, Online Advertising, Photoshop, Typography, Web Design, Illustrator, Layout
Education
Sheridan College 1994 — 1998
Diploma of Fine Arts, Graphic Design
Ivey Business School at Western University 2008 — 2008
FCB November 2013 - January 2015
DAC Group November 2011 - November 2013
Global Media and Technology Organizations January 2011 - November 2011
Bentall LP February 2008 - July 2010
Aon Consulting 2006 - 2007
The Loyalty Group 2005 - 2006
D&B 2003 - 2005
ING Direct 1998 - 2003
University Health Network 1997 - 1999
PPG Industries 1994 - 1997
Skills
Talent Management, Organizational Design, Coaching, Human Resources, Payroll, Personnel Management, Labor Relations, Talent Acquisition, Employer Branding, Succession Planning, Employee Relations, HRIS, Leadership, HR Consulting, Leadership Development, Mergers & Acquisitions, Employee Benefits, Performance Management, Training, Strategic Planning, Management, Recruiting, Strategy, Program Management, Organizational..., Onboarding, Change Management, Employee Training, Deferred Compensation, Executive Coaching, Workforce Planning, Organizational...
Education
Queen's University 2000 — 2001
MIR, Industrial Relations
Concordia University 1988 — 1990
BA, Arts
Vanier CEGEP 1986 — 1987
DEC, Commerce
Human Resources Professionals Association
Cerfified Human Resources Executive (CHRE)
Bayshore Home Health June 2013 - Present
Kelly Services February 2011 - February 2013
Kelly Services June 2002 - February 2011
The Loyalty Group June 2000 - March 2002
North Direct Response 1997 - 1999
Skills
Recruiting, Staffing Services, Talent Acquisition, Temporary Staffing, Cold Calling, Interviews, CRM, Human Resources, Applicant Tracking..., Management, Hiring, Performance Management, Account Management, Sourcing, Executive Search, Technical Recruiting, Permanent Placement, Contract Recruitment, Temporary Placement, Internet Recruiting, Negotiation, Employee Relations, Sales, Job Fairs, Screening, Screening Resumes, Onboarding, College Recruiting, Networking, New Hire Orientations, Benefits Negotiation, Talent Management, Employer Branding, Resume Writing, Recruitment Advertising, Interview Preparation, Industrial Sector, IT Recruitment, Workforce Planning, Staff Augmentation, Building Relationships, Behavioral Interviewing, Leadership, HRIS, Employee Engagement, HR Consulting, Job Coaching, Employee Training, Benefits Administration, RPO
Education
Seneca College of Applied Arts and Technology 1994 — 1997
Human Resources Administation
Youzus November 2014 - Present
Shoppers Drug Mart December 2012 - November 2014
Manulife Financial October 2011 - December 2012
momstown Markham April 2011 - April 2012
McCarthy Tetrault June 2010 - November 2010
Reed Exhibitions February 2008 - November 2009
Mayhew September 2006 - November 2007
The Loyalty Group 2003 - 2007
National Event Management June 2005 - August 2006
Skills
Communications, Relationship Management, Coordination, Administration, Marketing Communications, Microsoft Office, Event Management, Social Media Marketing, Social Networking, Problem Solving, Project Planning, Production Planning, Marketing, RFP, Public Relations, Relationship Marketing, Sponsorship, Business Development, Editing, Graphic Design, Digital Media, Integrated Marketing, Newsletters, Time Management
Education
George Brown College 2004 — 2005
Certificate
Humber College 2001 — 2004
Diploma
Flexera Software March 2012 - Present
McDonald's Corporation December 2010 - March 2012
Ministry of Ontario August 2008 - October 2010
IBM Canada Ltd. April 2006 - May 2008
The Loyalty Group June 2004 - February 2006
Allstate Insurance Inc July 2000 - April 2004
Ameritech January 1998 - June 2000
Skills
MSI, Softgrid, SCCM, Windows 7, Active Directory, Software Installation, InstallShield, Operating Systems, Workstations, Application Packaging, Servers, Altiris, VBScript, SMS, Orca, Deployment, VMware, XP, Group Policy, Visual Basic, Software Distribution, Windows, Scripting, Quality Assurance, Application..., WMI, App-V, Hardware, Networking, System Deployment, Security, Windows Server, Microsoft Exchange, DNS, Technical Support, Unix, Troubleshooting, TCP/IP, Software Documentation, Citrix, Testing, Hyper-V, Powershell, Wise Installer, Virtualization, Help Desk Support, VMware ESX, SQL, Windows Vista, Enterprise Architecture
Education
DeVry Institute of Technology 2000 — 2004
BS, Computer Science
N.E.D. University of Engg. & Tech 1990 — 1994
BS, Computer Science
CIBC July 2007 - December 2013
The Loyalty Group April 2001 - September 2005
Nortel Networks April 1997 - December 2000
Education
Ryerson University 1991 — 1995
Bachelor of Technology (B.Tech.), Computer Science
AB SCIEX July 2006 - Present
MDS Analytical Technologies 2006 - Present
MDS Analytical Technologies (former MDS Sciex) 2006 - 2008
The Loyalty Group May 2005 - July 2006
United Technology Solutions May 2002 - April 2005
EuropeLoan Bank February 2000 - January 2002
Europeloan Bank 2000 - 2002
Skills
Agile, TDD, C#, Java, XML, Design Patterns, SQL Server, J2EE, Test Driven Development, Software Design, Agile Methodologies, Web Services, .NET, Software Development, Java Enterprise Edition, Software Project..., AJAX, ASP.NET, SDLC, OOP, Microsoft SQL Server
Education
Self Improvement Program
Bell January 2015 - Present
Bell Canada January 2005 - December 2014
RBC 2012 - 2014
RBC 2012 - 2014
The Loyalty Group November 2003 - January 2005
The Loyalty Group November 1997 - November 2003
Skills
Telecommunications, Cisco Call Manager, VoIP, Cisco Technologies, Troubleshooting, Software Documentation, IVR, Contact Centers, Cisco VoIP, IP, Avaya, Call Centers, SDLC
Education
Cisco Networking Academy 2013 — 2014
CCNP Voice Certification, Information Technology, Professional
Ryerson University 1989 — 1993
Telecommunication
Bouygues Building Canada October 2013 - Present
Moriyama + Teshima 2012 - May 2013
Maxine Wiedel Consulting 2009 - 2012
Felix Global Corp. 2009 - 2012
Bank of Montreal 2005 - 2008
Bank of Montreal 2001 - 2005
The Loyalty Group 1997 - 2001
Skills
Performance Management, Change Management, Organizational..., Employee Relations, Personnel Management, Talent Management, Employee Training, Human Resources, Recruiting, Workforce Planning, Call Centers, Career Counseling, Leadership, Program Management, Leadership Development, CRM, Coaching, Succession Planning, Management, Training, HR Consulting, Strategy, Employee Engagement, Strategic Planning, Employee Benefits, Deferred Compensation, Onboarding, Organizational..., Interviews, Talent Acquisition, Time Management, Hiring, Organizational Design, HRIS, Resume Writing, Workshop Facilitation, Career Development, Conflict Resolution, Job Coaching, Sourcing, Business Strategy, HR Policies, Applicant Tracking..., New Hire Orientations, Career Management, Technical Recruiting, Executive Coaching, Employer Branding, Executive Search, Job Descriptions
Education
BMO Institute For Learning
Management Leadership Program
BMO Institute For Learning
HR Professional Development Program
Coach Training Alliance
CTA Certified Coach
Ryerson University
BAA, Information & Administrative Management
University of Toronto
Certificate in Personnel & Industrial Relations
University of Toronto
Certificate in Training & Development
Direct Point Group, Inc. November 2014 - Present
Wunderman, Toronto May 2011 - March 2014
Wunderman Toronto May 2008 - April 2011
Wunderman Toronto February 2007 - April 2008
Wunderman, Toronto December 2005 - January 2007
The Loyalty Group October 2003 - November 2005
Skills
Direct Marketing, Integrated Marketing, Relationship Marketing, Digital Strategy, Digital Marketing, CRM, Analytics, Email Marketing, Interactive Marketing, Advertising, Creative Direction, Creative Strategy, Direct Mail, Interactive Advertising, Marketing, Marketing Communications, Marketing Strategy, Multi-channel Marketing
Education
Mount Saint Vincent University 1999 — 2003
BBA, Marketing
Ministry of Government Services January 2009 - Present
CCSI CompuCom October 2008 - December 2008
CyberBahn November 2007 - September 2008
RBC Insurance 2007 - 2007
Avanade 2005 - 2007
The Loyalty Group July 2001 - June 2005
Kaunas University of Technology Computer Center 1992 - 2000
Skills
IIS, Servers, SDLC, Microsoft SQL Server, Enterprise Architecture, Requirements Analysis, Solution Architecture, Software, Solaris, Infrastructure, Linux, Microsoft Exchange, Oracle, Agile Methodologies, Virtualization, IT Strategy, Data Center, Databases, AIX, ITIL, Troubleshooting, IT Service Management, Active Directory, Enterprise Software, System Deployment, SharePoint, VMware, Integration, DB2, IT Management, Unix, SQL, Disaster Recovery, Networking, SOA, PMP
Education
Kaunas University of Technology 1991 — 1997
BSc, Computers
Mediscan Staffing Services July 2007 - Present
It Works Global September 2012 - Present
US Bank 2006 - 2007
The Loyalty Group 2005 - 2006
Smith Barney 2004 - 2005
AIMCO May 2003 - December 2004
Skills
Human Resources, Marketing, Outlook, Healthcare, Microsoft Word, Coaching, Customer Service, Contract Negotiation, Communication, Microsoft Office, Microsoft Excel, Social Media Marketing, Recruiting, Management, Strategy, Sales, Leadership, Executive Level..., Executive..., Public Relations
Education
Utah State University 2009 — 2011
Bachelor's degree, Communication Sciences and Disorders, General
Burlington High School
California State University-Northridge
Bachelor of Business Administration (B.B.A.), Business Administration concentration in Real Estate
Dummit Photography January 2013 - Present
Filmbox Studio January 2011 - Present
Delicious Vinyl April 2010 - Present
The Loyalty Group September 2008 - July 2009
Skills
Video, Photography, photo booth, Film, Graphic Design, Photoshop, Music, Photos, Creative Direction, Logic Pro, Sound, Recording
Education
ArtCenter College of Design 2003 — 2006
BFA, Art emphasis in photography
Rochester Institute of Technology 2002 — 2003
CWT Concierge August 2008 - Present
British Airways January 2005 - December 2005
The Loyalty Group October 1996 - October 2003
Skills
Travel Management, Leisure Travel, Tourism, Leisure, Business Travel, Tour Operators, Cruises
Education
Seneca College of Applied Arts and Technology 1985 — 1987
Diploma, Travel
DFW International Airport October 2008 - Present
REAL Software Systems September 2007 - September 2008
The Loyalty Group September 2005 - April 2007
Kingfood Enterprises (Restaurant Franchise Company) February 2003 - June 2005
Procter & Gamble June 2000 - July 2002
Skills
Project Management, Leadership, Airlines, Strategic Planning, Data Analysis, Marketing Strategy, Product Management, Marketing Communications, Marketing, Business Development, Team Building, Business Strategy, Product Marketing, Product Development, Strategy, Management, Negotiation, Advertising, Performance Management
Education
University of Texas at Dallas - Naveen Jindal School of Management 2002 — 2004
MBA, Organizational Strategy
The University of Texas at Austin 1996 — 2000
BBA, Marketing
Save the Children Canada April 2009 - May 2014
Plan International Canada, Inc. January 2005 - April 2009
Bell Mobility 1998 - 2005
Bell Canada 1998 - 2005
American Express 1996 - 1998
The Loyalty Group 1993 - 1996
Skills
Direct Marketing, Fundraising, Marketing Communications, Marketing Strategy, Email Marketing, Strategic Planning, Non-profits, Digital Marketing, Integrated Marketing, Direct Mail, Advertising, Direct Response..., Telemarketing, Customer Acquisition, Strategic Communications, Multi-channel Marketing, Market Research, Mobile Marketing, Social Networking, Marketing Research, Event Management, Brand Development, Analytics, Lead Generation, Campaign Management, Nonprofits, Marketing, Online Advertising, Budgets, Brand Management, Database Marketing, Internal Communications, Product Marketing, Management, Volunteer Management, Marketing Management, Segmentation, B2B Marketing, New Business Development, Strategy, Market Planning, Loyalty Marketing, Leadership, Copywriting, Newsletters, Digital Strategy, Online Marketing, Philanthropy, Business Strategy, Relationship Marketing
Education
Ryerson University 1989 — 1993
Bachelor of Business Management, Marketing
Noteworthy Wines April 2011 - Present
Bottree Digital Services January 1998 - June 2013
Starcom MediaVest Group 2008 - 2008
The Loyalty Group October 2003 - January 2006
MindShare World Canada October 2002 - October 2003
Dunedain Multimedia 1999 - 2000
E*TRADE Financial Corporation 1996 - 1999
E*TRADE Financial Corporation 1996 - 1999
Skills
Online Advertising, Digital Strategy, Digital Marketing, Digital Media, Advertising, New Business Development, digital policy..., Wine, Wine Law, Wine Tasting, Wine Tours, Wine Lists, New Media, Event Management, Media Buying, Blogging, Marketing, Online Marketing, Market Planning
Education
Carleton University 1988 — 1991
BA, Economics
Carleton University 1987 — 1991
Bachelor of Arts Honours, Economics
Sir Robert Borden
Rivet September 2009 - Present
Rivet October 2008 - September 2009
FCB Direct July 2006 - October 2008
Anderson DDB Health and Lifestyle June 2005 - June 2006
FCB Direct June 2000 - June 2005
The Loyalty Group 1997 - 2000
Skills
Direct Marketing, Email Marketing, Marketing Strategy, Integrated Marketing, Digital Marketing, B2B, Account Management, Database Marketing, Digital Strategy, Advertising, Relationship Marketing, Loyalty Marketing, Direct Mail, Customer Acquisition, Segmentation, B2B Marketing, People Management, New Business Development, Social Media, Customer Relations, Analytics, Strategic Planning, CRM, Marketing Communications, Campaign Management, Direct Response, Loyalty Programs, Strategy, Marketing, Lead Generation, Management
Education
Dalhousie University 1995 — 1997
MBA, Marketing, Managment Information Systems (M.I.S.)
Western University 1990 — 1994
BA, English Lit. - Classics
Concierge Services February 2007 - Present
Dale's Concierge Services January 2006 - Present
The Loyalty Group 1997 - 2005
The Loyalty Group - AIRMILES February 1996 - September 2004
AIRMILES (The Loyalty Group) 1996 - 2004
LoyaltyOne 1996 - 2004
Canadian Airlines 1983 - August 1999
Wardair Canada/Canadian Airlines 1983 - 1995
Skills
Coaching, Performance Management, Leadership, Employee Engagement, Training, Customer Service, Organizational..., Executive Coaching, Workshop Facilitation, Succession Planning, Employee Relations, Human Resources, Talent Management, Team Leadership, Leadership Development, Organizational..., Personnel Management, Conflict Resolution, Management, Team Building, Strategic Planning, Employee Training, HR Policies, Training Delivery, Call Centers, Management Consulting, Talent Acquisition, Interviews, Strategy, Process Improvement, Change Management, HR Consulting, Onboarding, Recruiting, Personal Development, Program Management, Vendor Management, Customer Experience, Labor Relations, Organizational Design, Job Evaluation, CRM
Education
Centennial College 1977 — 1979
Graduate, Travel and Tourism
Leaside High School, Centennial College
Ontario Ministry of Transportation March 2014 - Present
TUI Student Travel January 2013 - February 2014
JP Consulting (CA), Inc. January 2011 - January 2012
Davis & Henderson June 2009 - January 2011
Resolve Corporation September 2008 - June 2009
Air Miles Rewards Program May 2007 - May 2008
Loyalty Management (AIRMILES) 2005 - May 2008
The Loyalty Group April 2005 - May 2007
Skills
Business Analysis, Management, CRM, Requirements Analysis, SDLC, PMP, Software Project..., Vendor Management, Integration, Business Intelligence, Business Process, SharePoint, Software Documentation, IT Management, Solution Architecture, Requirements Gathering, IT Strategy, Systems Analysis, Business Process..., IT Service Management, ITIL
Education
Humber College 1992 — 1996
Red Hat May 2010 - Present
iRise January 2009 - May 2010
Avenue A Razorfish September 2006 - December 2008
SilverBirch Studios September 2005 - September 2006
dthree February 2004 - June 2005
The Loyalty Group November 2001 - January 2004
Skills
Java, J2EE, JBoss, Java Enterprise Edition, Ant, Gradle, JBoss Application Server, JBoss EPP, Spring, Hibernate, Struts, JBoss Seam, SSO, Maven, Oracle, DB2, PostgreSQL, MySQL, Spring Framework
Education
Algoma University 2000 — 2001
BA
Carleton University 1993 — 1997
BA
Government of Ontario March 2009 - Present
BMO Nesbitt Burns 2008 - 2009
Sony 2007 - 2008
The Loyalty Group May 2006 - July 2006
Education
Humber College 2005 — 2006
University of Toronto - New College 2000 — 2004
Honours, Political Science, History
TD Bank Group 2003 - Present
Equity Rewards September 2000 - November 2002
The Loyalty Group May 1999 - September 2000
Skills
Direct Marketing, Integrated Marketing, Marketing Communications, Digital Marketing, Relationship Management, Marketing, Marketing Strategy, Banking, Strategy, CRM, Segmentation
Education
Seneca College of Applied Arts and Technology 1982 — 1985
Razorfish April 2015 - Present
Freelance April 2014 - Present
Critical Mass September 2006 - April 2014
The Loyalty Group December 2001 - September 2006
Maclaren McCann Interactive May 1999 - December 2001
Ross Roy Communications April 1998 - October 1999
Skills
Interactive Advertising, Digital Strategy, Direct Mail, Advertising, Integrated Marketing, Creative Direction, Creative Strategy, Copywriting, Digital Marketing, Interactive Marketing, Content Strategy, Strategy, Mobile Marketing, Social Media Marketing, Online Advertising, User Experience, Brand Development, Digital Media, Social Media, SEO, Marketing, Email Marketing, Marketing Communications, Storytelling
Education
Humber College
Certificate, Media Copywriting
York University
BA, English
LoyaltyOne August 2011 - Present
LoyaltyOne April 2011 - August 2011
LoyaltyOne 2010 - 2011
LoyaltyOne 2009 - 2010
The Loyalty Group (AIR MILES Reward Program) 2005 - 2008
The Loyalty Group 2003 - 2005
The Loyalty Group 2001 - 2003
Playdium Corporation 2000 - 2001
Air Miles 1998 - 2000
Consumers Gas 1993 - 1998
Skills
Segmentation, Marketing, Direct Marketing, Integrated Marketing, Loyalty Marketing, Management, Database Marketing, Analytics, Digital Marketing, Customer Insight, Team Building, Team Leadership, Collaborative Problem..., Retail Marketing, Client Services, Client Development, Solution Selling
Education
Ryerson University 1989 — 1993
Bachelor of Business, Marketing
Kids Photography Academy December 2013 - Present
Visual Hues Photography January 2007 - Present
The Loyalty Group July 1999 - December 2006
Education
University of Calgary 1989 — 1994
Bachelor of Commerce, Tourism of Hospitality
SunTrust Bank July 2010 - Present
SunTrust Bank January 2004 - July 2009
HSBC January 2003 - January 2004
The Loyalty Group January 2000 - January 2003
CIBC December 1997 - January 2000
Education
University of Toronto 2000 — 2001
Master, Statistics
Beijing Normal University 1990 — 1994
Bachelor
TPMG Capital June 2006 - Present
Morgan Stanley August 2004 - May 2005
American Express September 2002 - July 2004
The Loyalty Group 1996 - 2000
Education
London Business School 2002 — 2002
IEP2002, Business
The University of Chicago Booth School of Business 2000 — 2002
MBA, Strategy, Finance
Ivey Business School at Western University 1993 — 1995
HBA, Business
IBM Canada Ltd. October 2011 - February 2013
Loblaw Companies Limited July 2008 - October 2011
The Investment Dar November 2004 - April 2008
The Loyalty Group July 2004 - October 2004
GE Capital February 2001 - May 2004
Skills
AIX, Unix Shell Scripting, Operating Systems, System Administration, RMAN, Data Warehousing, Disaster Recovery, Clustering, Performance Tuning, High Availability, Replication, Business Intelligence, SQL Server, Database Administration, Unix, SQL, Database Design, HP-UX, PL/SQL, Solaris, Capacity Planning, Security, Integration, Databases, Linux, Windows, Troubleshooting, Change Management, Database Management, SDLC, Shell Scripting, ITIL, Oracle RAC, Data Migration, Oracle Enterprise..., Deployment, Netbackup, Patch Management, Oracle Applications, SQL*Plus, SQL Tuning, Oracle SQL, SAN, Oracle Administration, OLAP, Log Shipping, Server Architecture, Red Hat Linux, Grid Control, Production Support
Education
Minufiya University 1987 — 1992
CPP Investment Board July 2014 - Present
The Loyalty Group June 2008 - July 2014
Davis + Henderson December 2001 - June 2008
Sybase Inc May 1998 - December 2000
the People's Bank of China July 1995 - May 1998
Skills
Oracle, Databases, Software Design, Sybase, Data Modeling, Data Warehousing, Performance Tuning, ETL, Unix, SQL Tuning, SDLC, Oracle RAC, Solaris, Disaster Recovery, Database Design
Education
Shanghai Jiao Tong University 1991 — 1995
Bachelor's degree, Electronic Engineering
International Financial Data Services 2010 - Present
Psion Teklogix October 2007 - April 2010
Real Matters 2010 - 2010
ASECO Integrated Systems September 2002 - June 2007
Head2Head 2007 - 2007
The Loyalty Group June 2000 - June 2002
Transcontinental Distribution 1998 - 1999
Skills
Strategic Planning, Talent Management, Employee Engagement, Organizational..., Performance Management, Succession Planning, ADP Payroll, SuccessFactors, Halogen, Employee Relations, Talent Acquisition, Human Resources
Education
Sheridan College
Certificate, Human Resource Management
University of the West Indies, St. Augustine Campus
BSc., Management Studies
The Loyalty Group March 2006 - December 2007
Education
University of Belgrade
BlackBerry September 2013 - Present
Research In Motion December 2010 - Present
ESI Canada June 2008 - December 2010
Express Scripts June 2008 - December 2010
Airmiles, Alliance Data September 1999 - March 2008
The Loyalty Group 1999 - 2008
loyalty 1999 - 2008
AIR MILES Reward Program 1999 - 2008
CIBC May 1993 - September 1999
ACML 1990 - 1999
Skills
Disaster Recovery, ITIL, Quality Assurance, SDLC, Team Leadership, Business Continuity, Project Planning, Operational Risk..., Vendor Management, PMP, Visio, Business Analysis, Integration, Project Management, Oracle, Software Development, Testing, Project Portfolio..., Management, Databases, Security, Leadership, Requirements Analysis, Systems Analysis, Software Project..., IT Strategy, IT Management, IVR, Program Management, Process Improvement, Requirements Gathering, Enterprise Architecture
Education
College of Geographic Sciences 1983 — 1984
Scientific Computer Programming, Computer Science
Saint Mary's University 1977 — 1981
DipEng, Engineering, Math
The Loyalty Group Director, Planning & Financial AnalysisAir Miles Reward Program1993 - Present
Skills
Loyalty Marketing, Financial Analysis, Analytics
Education
Ryerson University 1990 — 1993
Bell Canada September 2013 - Present
Bell Canada 2015 - 2015
Bell Canada 2015 - 2015
Bell June 2009 - September 2013
Bell September 2007 - June 2009
Bell Canada September 2002 - September 2007
The Loyalty Group February 2000 - September 2002
Skills
Analytics, Database Marketing, Direct Marketing, Integrated Marketing, Customer Retention, Marketing Research, Digital Marketing, Vendor Management, Product Management, Customer Insight, Marketing Management, Multi-channel Marketing, Marketing Strategy, Loyalty Marketing, Market Research, Product Marketing, Customer Experience, Competitive Analysis
Education
Dalhousie University 1998 — 2000
MBA, Marketing
The University of Western Ontario 1996 — 1998
Bachelor of Arts, Psychology
Hudson's Bay Company 2006 - Present
Paton Publishing 1998 - December 2012
The Loyalty Group 2001 - 2006
AmoebaCorp 1998 - 2006
Young Drivers of Canada 2000 - 2000
YTV 1996 - 2000
Skills
Copywriting, Proofreading, Copy Editing
Education
George Brown College 2005 — 2005
Copywriting I & Copywriting II
Conestoga College 1997 — 1997
Certification, Business Management
University of Waterloo 1992 — 1996
Bachelor, English Literature
SuperClubs February 2010 - July 2010
Leisure Business August 2008 - October 2009
LA Weightloss June 2007 - July 2008
The Loyalty Group March 2000 - November 2006
Education
City University of New York City College
Engineering
World Vision 2013 - Present
World Vision 2007 - 2012
Peel District School Board 2005 - 2007
The Loyalty Group January 2001 - October 2002
Skills
Data Analysis, Research, Proposal Writing, Digital Analytics -..., Qualitative Research, Public Speaking, Marketing Communications, Strategic Planning, Marketing Strategy, Marketing, Training, Microsoft Office, Fundraising, Leadership, Non-profits, Project Management, Market Research, Event Management, Strategy, Marketing Research, Advertising, Customer Service, Nonprofits, Budgets, Management, Microsoft Excel, Teaching, New Business Development, Forecasting, Digital Marketing, Web Analytics, Analysis, Market Analysis
Education
The University of British Columbia 2014 — 2015
UBC/DAA Award of Achievement Program
Griffith University 2004 — 2005
M. Teach, Education
Wilfrid Laurier University 1997 — 2001
B.B.A, Business
Corix Utilities Inc. February 2011 - Present
Covenant House Vancouver October 2010 - November 2010
JPMorgan Chase 2004 - 2010
The Loyalty Group 2002 - 2002
Skills
Talent Acquisition, Human Resources, Succession Planning, Recruiting, HRIS, Project Planning, Performance Management, Negotiation, Employee Benefits, Talent Management, Employee Engagement, Sourcing, HR Policies, Management, Employee Relations, Interviews, Hiring, Leadership, Leadership Development, Employee Training, Onboarding, Coaching, Training, Applicant Tracking..., Benefits Administration, Personnel Management, New Hire Orientations, Job Fairs, Deferred Compensation, Labor Relations, Workforce Planning
Education
University of Toronto - Woodsworth College 2002 — 2002
British Columbia Institute of Technology
Squareknot Agency December 2011 - Present
Direct Antidote January 2011 - December 2011
Direct Antidote 2007 - 2010
The Loyalty Group 2004 - 2007
The Loyalty Group 2002 - 2004
AIM Trimark Investments 1999 - 2001
Skills
HTML emails, CSS, Graphic Design, Responsive Email Design, Adobe Creative Suite, Process Automation, Email Marketing, Logo Design, Typography, Web Development, Wordpress, HTML, Graphics
Education
Seneca College of Applied Arts and Technology 1996 — 1999
Graphic Design
Alpine Insurance & Financial Inc September 2005 - Present
The Loyalty Group 1998 - 2000
Skills
Insurance, Umbrella Insurance, Renters, Professional Liability, Marketing Strategy, Leadership Development, Strategic Planning, Public Speaking, ATV, Change Management, Project Management, Organizational...
Education
The University of Calgary 1989 — 1994
Bachelor of Commerce, Tourism Concerntration
The University of Western Ontario 1988 — 1989
Brion Energy April 2014 - Present
Brion Energy November 2011 - Present
Husky Energy August 2008 - November 2011
Fluor Canada Ltd. December 2005 - July 2008
Mark's Work Wearhouse July 2005 - December 2005
The Loyalty Group May 2000 - July 2005
Skills
Contract Negotiation, Procurement, Petroleum, Energy, Gas, EPC, Oil & Gas, Management, Project Management, Contract Management, Oil & Gas Industry, Engineering
Education
University of Calgary 1994 — 1999
Bachelor of Commerce, Marketing
Cadillac Fairview January 2013 - June 2013
Rexnord March 2012 - April 2012
The Loyalty Group July 2010 - August 2010
Prudential Financial February 2007 - March 2010
Benix & Co December 2009 - January 2010
Toyota Financial Services June 2006 - August 2006
Skills
SAP, AS400 system, Great Plains Software, QuickBooks, Oracle Applications, Simply Accounting, Accpac, Tamil, Business English, Hindi, Urdu, Supervising, Mentoring, Coaching, Financial Analysis, Sage, Auditing, Financial Reporting, Accounting, Cash Flow, Account Reconciliation, Analysis, Finance, Financial Statements, Budgets, Invoicing, Management, Variance Analysis, Accounts Payable, Accounts Receivable, Internal Controls, Budgeting, Microsoft Excel, Financial Accounting
Education
Madurai Kamaraj University 1980 — 1984
Bachelor of Commerce (B.Com.), Accounting and Finance
Precise ParkLink April 2014 - Present
Bank of Montreal May 2011 - April 2014
Carlson Marketing April 2007 - January 2009
Yellow Pages Group / Groupe Pages Jaunes – Canada March 2005 - April 2007
The Loyalty Group 2000 - 2005
Skills
Team Leadership, Customer Service, Customer Experience, Call Centers, Coaching, Customer Satisfaction, Time Management, Account Management, Leadership, Analysis, Management, CRM, Process Improvement, Teamwork, Project Management
Education
Seneca College of Applied Arts and Technology
Sir Winston Churchill Secondary School