Resolve Corporation
Industry: IT service management company
DescriptionFounded: 1977 Subsidiaries: Resolve Mss Us, Inc., Right Choice Services, Inc.
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Resolve Corporation Employees
Millennium1 Solutions May 2013 - July 2014
D+H January 2011 - May 2013
Davis + Henderson 2008 - January 2011
Resolve Corporation 1996 - 2008
Skills
Risk Management, Process Improvement, Change Management, Business Analysis, Operations Management, Business Process..., Vendor Management, Process Engineering, Cross-functional Team..., Call Centers, ITIL, SDLC, Leadership, Six Sigma, Disaster Recovery, Business Intelligence, Business Continuity, Team Leadership, Coaching, Quality Assurance, Outsourcing, Project Portfolio..., Security, Business Process, Management, CRM, Access, Strategic Planning, Analysis, Recruiting, Integration, PMP, Team Management, IT Strategy, PMO, Software Documentation, Program Management, Resource Management, BPO, Business Continuity..., Credit Cards, Service Delivery, Workforce Management, Business Process..., Operational Excellence, Customer Experience, Business Process Mapping
Education
Humber College 1983 — 1985
Laboratory Technician
Etobicoke Collegiate 1978 — 1981
Gr 12
New Orleans Cold Storage 2015 - Present
Barrett Distribution Inc. 2012 - 2015
Noble Logistics 2011 - 2012
AmeriCold Logistics 2006 - 2011
Resolve Corporation 2003 - 2006
Smartmail Services 2000 - 2003
Neopost 1995 - 2000
National Uniform Services 1990 - June 1995
Skills
Logistics Management, 3PL, Sales, Warehouse Management, Transportation, Reverse Logistics, Logistics, Supply Chain, Transportation..., Business Development, Contract Negotiation, New Business Development, Strategic Planning, Inventory Management, Sales Management, Warehousing, Operations Management, Supply Chain Management, Leadership, LTL, Cross-functional Team..., Sales Process, International Logistics, Freight, Management, Training, Supply Chain..., Customer Service, Forecasting, Distribution Center..., Truckload, Shipping, Inventory Control
Education
Georgia State University 1980 — 1986
B.S., Criminal Justice/Psychology
HGS January 2014 - Present
Convergys January 2008 - January 2014
Contact Centre Association Nova Scotia 2012 - 2012
Resolve Corporation 2007 - 2008
CSC Corporate Domains 2004 - 2007
Register.com January 1999 - May 2004
Atlantic Business Interiors 1989 - 1990
Skills
Project Management, Account Management, B2B, Business Acumen, Entrepreneurship, Call Center, Operations Management, Outsourcing, Vendor Management, Workforce Management, Process Improvement, BPO, Team Building, Performance Management, Strategic Planning, Sales Management, Customer Experience, New Business Development, Business Development, Change Management
Education
ITI 1998 — 1998
Applied InformationTechnology, Programming
Saint Mary's University 1982 — 1986
BComm, Marketing
Millennium1 Solutions May 2013 - Present
D+H May 2011 - Present
Symcor June 2009 - February 2011
Spherion Corporation June 2008 - July 2009
NOCO Energy Corp. May 2004 - May 2008
COO, TD Waterhouse March 2003 - August 2003
Resolve Corporation August 1998 - February 2002
Skills
Administrative..., Lotus Notes, Visio, Time Management, Teamwork, Process Scheduler, PowerPoint, Budgets, Microsoft Office, Outlook, Office Administration
Education
Sheridan College
Freelance Consultant 2012 - Present
Helgeson Enterprises 2011 - 2012
Skybridge Marketing Group 2008 - 2011
Resolve Corporation 2006 - 2008
Electronic Money Order Corporation 2005 - 2006
Young America 1998 - 2004
Skills
Business Development, Sales, Sales Operations, Strategic Partnerships, Customer Retention, Leadership, CRM, Strategic Planning, Selling, Account Management, Analysis, Project Management, Marketing, Forecasting, Budgets, Marketing Strategy, Executive Leadership, Sales and Marketing..., C-Level Client..., Consultative Selling, Sales Forecasting, Competitive Research..., Startup Consulting, Building Brand Awareness, Brand Development, Strategy, Start-ups
Education
Gustavus Adolphus College
Bachelor of Arts (BA), Business and History
D+H April 2013 - Present
D+H (formerly Resolve Corporation) August 2009 - April 2013
Resolve Corporation August 2007 - August 2009
EDULINX Canada Corporation March 2006 - August 2007
EDULINX Canada Corporation December 2004 - March 2006
EDULINX Canada Corporation April 1998 - December 2004
Skills
Project Implementation, Business Process, Business Strategy, P&L Management, Change Management, Strategic Leadership, Six Sigma, Organizational..., Strategic Planning, Financial Regulation, Process Improvement, Process Engineering, Problem Solving, Quality Management, Quality Systems, Operational Excellence, SOW, MSA, Employee Engagement, Client Relationship..., Account Management, Strategy, Performance Management, Financial Services, Enterprise Software, Service Delivery, Team Leadership, CRM, Analysis, Business Analysis, Personnel Management, Quality System, Lean Manufacturing, Outsourcing, Coaching, Customer Satisfaction, Management Consulting, Leadership, Program Management, Project Management, Operations Management, Management, Customer Experience, Business Process..., Resource Management, Workforce Management, Cross-functional Team..., Risk Management, Continuous Improvement, Training
Education
York University - Schulich School of Business 2010 — 2010
Strategic Management
Bellevue University 2005 — 2007
MA, Leadership Program
Ryerson University 1997 — 2002
Business Management; International Business & Applied Computing
Archway Marketing Services January 2011 - Present
Archway Marketing Services December 2009 - January 2011
Resolve Corporation January 2006 - December 2009
Resolve Corporation January 1998 - January 2006
Skills
Pricing, Inventory Management, Account Management, Warehousing, Purchasing, Procurement, Microsoft Excel, Shipping, Time Management, Supply Chain, CRM, Customer Service, Process Improvement, Supply Chain Management, Logistics, Inventory Control, Operations Management
Education
Cuyahoga Community College 1997 — 1997
Lofranco Corriero Personal Injury Lawyers June 2014 - September 2014
Cariati Law May 2012 - May 2014
Krylov & Company January 2012 - May 2012
Brauti, Thorning & Zibarra LLP May 2011 - September 2011
Centre for Education and Training March 2009 - June 2009
Resolve Corporation March 2009 - June 2009
Musats and Associates June 2000 - June 2004
Skills
Legal Writing, Litigation, Civil Litigation, Criminal Law, Personal Injury, Trial Practice, Corporate Law, Trials, Hearings, Torts, Legal Documents, Intellectual Property, Legal Research, Pleadings, Motions, Courts, Depositions
Education
Seneca College of Applied Arts and Technology 2010 — 2011
Diploma, Law Clerk
University of Bucharest, School of Law and International Relations 1995 — 1999
B. A., Lawyer
TELUS Security Solutions November 2012 - Present
Queen's University July 2012 - November 2012
MDC Partners October 2009 - November 2012
Queen's University April 2010 - July 2010
Resolve Corporation May 2008 - October 2009
Manulife Financial August 2007 - May 2008
Manulife Financial August 2005 - August 2007
Cancer Care Ontario April 2005 - August 2005
CGI October 2004 - April 2005
Foresters 2000 - 2004
Education
University of Liverpool 2007 — 2009
MBA
Ryerson University 2002 — 2005
Certificate
George Brown College 1994 — 1997
Diploma
BMO Engineering - RGW Consulting March 2014 - Present
Loblaw Companies Limited June 2011 - April 2013
Loblaw Companies Limited April 2009 - February 2011
FM Global November 2008 - January 2009
Resolve Corporation April 2008 - August 2008
Xtranet Training January 2008 - March 2008
Bank of Montreal November 2005 - October 2006
Bank of Montreal December 2002 - October 2005
GGOF July 2001 - November 2002
Guardian Capital Group October 1999 - June 2001
Skills
ITIL, Integration, CRM, Program Management, IT Service Management, Strategy, Vendor Management, SDLC, IT Strategy, Information Technology, Change Management, Team Building, Project Delivery, Business Analysis, Operations Management, Cross-functional Team..., Process Improvement, Project Management, SharePoint, Technical Support, Leadership, IT Outsourcing, Management, Business Process..., Training, Software Documentation, Employee Training, Infrastructure, Consulting, IT Management, IT Operations, Team Leadership, VMware, Security, IT Infrastructure..., Disaster Recovery, PMP, Project Portfolio..., Incident Management, Visio, Business Process
Education
Fleming College
Electro-Mechanical Technology, Engineering, Computer Science
Fleming College
President's Choice Financial August 2013 - Present
Giesecke & Devrient June 2011 - July 2013
Giesecke & Devrient November 2008 - May 2011
Davis + Henderson/ Resolve Corporation March 2005 - October 2008
Resolve Corporation July 2001 - March 2005
Skills
EMV, NFC, Credit Cards, Project Management, PMP, Business Analysis, SDLC, Change Management, Risk Management, Vendor Management, Requirements Analysis, Migration Projects, IT Infrastructure..., Test Management, Software Documentation, Data Center, Data Migration, Software Quality..., ITIL, Outsourcing, Business Intelligence, Infrastructure..., Disaster Recovery, Requirements Gathering, Team Leadership, Program Management, Systems Analysis, Software Project..., Process Improvement, Visio, Business Requirements, Payment Systems, Enterprise Architecture, Smart Cards, Software Development, Management, Project Portfolio..., Project Delivery, Leadership
Education
Seneca College of Applied Arts and Technology
Diploma
York University
BA Hon
Traveling Palate 2014 - Present
TERRA TEAS Organic August 2012 - Present
Sherpa Strategic Solutions June 2011 - Present
Sherpa Strategic Solutions June 2011 - October 2014
Davis + Henderson January 2007 - July 2011
Resolve Corporation 2007 - 2009
Meridian Credit Union May 2004 - December 2006
Unisen / AGF Mutual Funds November 1999 - May 2004
Skills
Change Management, Word, Excel, Microsoft Office, Customer Service, Team Building, Coaching, HRIS, Employee Relations, Compliance, Organizational..., Hiring, Mentoring, Public Speaking, Leadership Development, Onboarding, Instructional Design, HR Consulting, Administration, Adult Education, Performance Management, Employee Engagement, Talent Acquisition, Compensation, Supervisory Skills, Operations Management, Interviewing, Team Leadership, Payroll, Recruitment/Retention, HR Policies, Call Center, PowerPoint, Documentation, HR Strategy, Internal Communications, Management Consulting, Training Delivery, Outlook, Recruiting, Personnel Management, Employee Training, Call Centers, Interviews, Human Resources, Strategy, Microsoft Excel, Process Improvement, Microsoft Word, Training
Education
University of New Brunswick 2011 — 2013
Health, Safety & Environmental Certification Program, Professional Designation
Mohawk College 2007 — 2008
Human Resources, HR
The University of Calgary 2004 — 2006
Organizational Development Diploma, Adult Learning, OD
CPA Canada (Chartered Professional Accountants Canada) April 2013 - Present
Mooney on Theatre June 2012 - Present
CMA Canada February 2011 - December 2013
Mara Gulens Editorial Services 2000 - 2011
Microsoft 2009 - 2009
Microsoft Home Magazine 2006 - 2009
All Languages Ltd 2003 - 2009
TorontoZinas.com 2000 - June 2007
SNC-Lavalin ProFac 2007 - 2007
Resolve Corporation 2006 - 2006
Skills
Editorial, Editing, Publications, Newsletters, Magazines, Social Media, Web Content, Writing, Communications Planning, Press Releases, Publishing, Copy Editing, Proofreading, Journalism, Storytelling, Blogging, Content Strategy, Freelance Writing, Proposal Writing, Media Relations, Corporate Communications, Content Development, Feature Articles, Content Management, News Writing, Marketing Copy, Books, Creative Writing, Translation, Magazine Articles, Online Publishing, SEO copywriting, Content Writing, Editorial Consulting, Headline Writing, Line Editing, Online Content, Online Social Networking, Web Editing, Newspaper, Non-fiction, Interviews, Web Content Management, Fact-checking, Online Journalism
Education
Stockholm University 1988 — 1990
MA
University of Toronto - Victoria University 1984 — 1988
BA
North Toronto Collegiate Institute 1980 — 1983
Davis + Henderson May 2008 - Present
Resolve Corporation April 2007 - May 2008
Resolve Corporation August 2005 - April 2007
Resolve Corporation May 2005 - August 2005
Watts Communications February 2002 - April 2004
Watts Communications February 1999 - February 2002
Skills
Technical Staff..., Budget Management, Infrastructure Planning, Business Case..., Strategic Planning, Roadmap Development, Forecasting Models, Forecasting, Vendor Management, Resource Management, Telecom Infrastructure, Process Development, Mergers, ITIL, Network+, MCP, Telecommunications, Budgets, Cisco Technologies, Microsoft Certified..., Infrastructure, Business Continuity, Network Architecture, IT Management, VMware, Disaster Recovery, Project Management, Business Case, Call Centers, Enterprise Architecture, WAN, IP, QoS, Cisco Call Manager, Integration, Active Directory, IT Service Management, VoIP, Unified Communications, System Deployment, Network Security, Networking, Telephony, IT Operations, Cisco Routers, IVR, Switches, Public Speaking, Technical Presentations, EIGRP
Education
Cisco Systems 2014 — 2014
CiscoLive 2014 - IT Management Program, IT Management
CTE Solutions 2012 — 2012
ITIL Foundations 2011, IT Service Management
Cisco Systems 2011 — 2011
UCSAO - Cisco Unified Computing System Architectural Overview
ONPHA Conference 2010 2010 — 2010
Building Great Governance, Management / Board Studies
Verint University 2010 — 2010
Driving Innovation 2010
ONPHA Conference 2009 2009 — 2009
Board Development Track (Public Housing), Social Housing
Skyline College 2009 — 2009
Cisco Unified Operations Manager / Service Manager (CUOM-SM v2)
Cisco Systems 2008 — 2008
CiscoLive 2008
Skyline Advanced Training Services 2007 — 2007
CVP Implimentation, IT
York University - Schulich School of Business 2006 — 2006
Management, Management II: Advanced Management
Abell Pest Control May 2014 - Present
Shred-it International September 2011 - February 2014
Beretta Organic Farms May 2010 - September 2011
Teleperformance July 2008 - September 2009
Hamilton Consulting 2005 - 2009
Claybrooke March 2007 - March 2008
Resolve Corporation October 1999 - October 2006
Heidelberg / Louson 1990 - 1999
Skills
Leadership, Negotiation, Process Improvement, Strategy, Change Management, SAP, Outsourcing, ERP, Team Leadership, Contract Negotiation, Strategic Planning, Employee Engagement, P&L Management, Team Building, Communication Skills, Financial Analysis, Financial Reporting
Education
CPA, CMA
Chartered Professional Accountant and Certified Management Accountant
Sheridan College
3 Year Finance Diploma, Finance and Accounting
MAXIMUS March 2012 - Present
D+H November 2010 - February 2012
Resolve Corporation August 2008 - October 2010
Education
University of Toronto 2004 — 2008
Bachelor of Science (BS), Psychology
Sheridan College 2004 — 2008
Bachelor of Arts (BA), Communication Culture and Information Technology (CCIT)
Revenue Generators 2.0 (RG2) January 2009 - Present
Resolve Corporation March 2007 - January 2009
Xerox Canada Ltd. February 2002 - May 2007
North Plains Systems . July 2001 - January 2002
Telespectrum WorldwideSept 00 – July 01 September 2000 - July 2001
SPRINT CANADA March 1999 - September 2000
ROGERS TELECOM / METRONET July 1995 - March 1999
UNITEL (AT&T) February 1992 - July 1995
Hewlett-Packard January 1989 - December 1991
Xerox June 1981 - February 1987
Skills
Account Management
Education
Kent State University 1977 — 1979
B.B.A.
GOJO Industries August 2014 - Present
GOJO Industries August 2013 - August 2014
Archway Marketing Services January 2012 - August 2013
Archway Marketing Services July 2009 - January 2012
Resolve Corporation May 2004 - July 2009
Rexel June 2003 - May 2004
Nextec 3D Technologies October 2001 - June 2003
World Distribution Services May 1996 - October 2001
Skills
Continuous Improvement, Pricing, Process Improvement, Budgeting, Financial Reporting, Accounting, Problem Solving, Transportation, Logistics, Analysis, Supply Chain, Purchasing, Cost-savings, Management, Presentations, USPS, Postal Regulations, Fulfillment Programs, Fulfillment Management, Pick & Pack, Kitting, Postal Optimization, Procurement, Sourcing, Strategic Sourcing, Operations Management, Cross-functional Team..., Budgets, Supply Chain Management, Income Statement, Strategy, Financial Analysis, 3PL, Leadership
Education
Indiana Wesleyan University 2013 — 2017
Doctor of Philosophy (PhD), Organizational Leadership
Indiana Wesleyan University 2010 — 2012
MBA, Business Administration and Management, General
Indiana Wesleyan University 2006 — 2008
BS, Accounting
Ontario Teachers' Pension Plan February 2015 - Present
Scotiabank March 2013 - February 2015
BMO Capital Markets December 2011 - March 2013
BMO April 2010 - December 2011
ADP May 2009 - April 2010
Bank of Montreal May 2008 - May 2009
Resolve Corporation December 2007 - May 2008
Roxio/Sonic Solutions 2000 - 2007
Skills
LoadRunner, QTP, SQL, Automation, Testing, Test Automation, Test Planning, Quality Assurance, User Acceptance Testing, Test Cases, Regression Testing, SDLC, Project Planning, Agile Methodologies, Requirements Analysis, XML, Load Testing, Software Project..., Business Analysis, Microsoft SQL Server
Education
Kyiv Engineering Technical Institute
Symmetrics Business Intelligence Solutions April 2005 - Present
Register.com April 2003 - March 2005
Resolve Corporation March 2002 - April 2003
Pacific Edge Software December 1999 - October 2002
Onvia April 2000 - April 2001
Tidemark January 1999 - December 1999
Cordada Group January 1998 - January 1999
AIL/TCO Systems January 1997 - January 1998
US Army November 1992 - November 1996
Skills
Business Analysis, Business Intelligence, Workforce Optimization, Technical Product..., Pre-sales, Project Management, Customer Experience..., Product Demonstration, Team Leadership, Crystal Reports, SQL, Contact Center, Training, Microsoft Excel, MS Project, Agile Methodologies, Integration, Contact Centers
Education
Bellevue College 2001 — 2002
Certificate, Information Technology Project Management
Antelope Valley High School
Rogers Communications August 2008 - Present
Rogers Communications March 2013 - August 2013
Rogers Communications June 2011 - April 2012
Metro August 2002 - January 2010
Resolve Corporation September 2007 - July 2008
Best Buy/ Future shop Online Store September 2006 - September 2007
Western Inventory Services June 2005 - December 2006
Skills
Customer Satisfaction, Telecommunications, Call Center, Customer Experience, Troubleshooting, Team Leadership, Customer Service, Provisioning, Customer Retention, Escalation, Contact Centers, Avaya, Computer Network..., Wireless, Service Delivery, Call Centers
Education
Ryerson University 2011 — 2014
Bachelor's degree, Social Work
Sheridan College 2003 — 2006
Social Work
rangle.io February 2015 - Present
Flipp November 2012 - January 2015
North Plains Systems February 2011 - 2012
Rup Jolly December 2003 - 2012
XCINO Inc March 2009 - 2011
CMIC October 2007 - February 2009
Patheon Incorporated July 2006 - July 2007
Resolve Corporation August 2005 - July 2006
Royal Bank February 2005 - August 2005
Royal Bank January 2004 - February 2005
Skills
Technical Recruiting, Strategic Consulting, HR Consulting, Compensation, Employee Relations, HRIS, Market Research, Benefits, Recruiting, HR Policies, HR Transformation, Strategic HR, KPI Reports, Marketing Strategy, Email Marketing, IT Operations, Enterprise Software, Employee Benefits, Talent Management, Management, Coaching, Team Building, Payroll, Deferred Compensation, Personnel Management, Human Resources, Performance Management, Training, Strategy, Leadership, Hiring
Education
Ryerson University 2000 — 2004
Business Commerce, Marketing & Human Resources
Ryerson University
CHRP, Human Resources
WSPS
Health & Safety
City Of Hamilton October 2014 - Present
PLASP Child Care Services January 2014 - September 2014
United States Steel Corporation April 2013 - January 2014
Foresters September 2012 - December 2012
Sunovion Pharmaceuticals Inc. October 2008 - August 2012
Resolve Corporation January 2007 - October 2008
Dion Durrell & Associates January 2006 - January 2007
CIBC Mellon July 2005 - January 2006
Brandes Investment Partners November 2002 - June 2005
Certapay May 2001 - October 2002
Skills
Vendor Management, Business Analysis, Active Directory, Windows Server, Microsoft Cluster, Network Load Balancing, Symantec Endpoint..., Batch Files, DNS management, DHCP, Network Appliance, VMware Workstation, VMware Infrastructure, VMware ESX, Cisco Call Manager, Blackberry Enterprise..., HP Proliant, ILO, vendo, Racking, SAN, System Administration, Enterprise Architecture, Lotus Domino, NetApp, Firewalls, Netbackup, Symantec Backup, Raritan, KVM Switches, Racks, Cabling, Diagrams, IP management, Barracuda Spam Firewall, Dell OpenManage
Education
Ryerson University 1989 — 1993
Western Tech
Western Tech
FirstService Residential (Ontario) January 2014 - Present
FirstService Residential Management December 2007 - Present
Resolve Corporation April 1989 - May 2007
Word for Word, Inc. March 1985 - April 1989
Bank of Nova Scotia September 1982 - March 1985
Skills
CRM, Contract Negotiation, Technology Integration, Continuous Improvement, Project Management, Strategic Planning, Project Risk, Enterprise Software, Strategy Execution, Strategic Leadership, Process Improvement, Business Development, Management, Outsourcing, Analysis, Negotiation, Operations Management, Coaching, Property Management, Customer Service, Business Analysis, Contract Management, Due Diligence, Real Estate, Executive Management, Business Strategy, Business Intelligence, Program Management, Vendor Management, Customer Satisfaction, Team Building, Budgets, Team Leadership, Business Process..., Security, Human Resources, Banking, Corporate Finance, Cross-functional Team..., Account Management, Finance, Financial Services
Education
Chartered Professional Accountants, Ontario 1985 — 1989
CMA
Ryerson University 1977 — 1980
Bachelor of Applied Arts, Social Sciences
Daryl Flood Logistics January 2014 - Present
Archway Marketing Services July 2009 - December 2009
Resolve Corporation January 2007 - June 2009
Resolve Corporation March 2005 - December 2006
Skills
Supply Chain Management, New Business Development, Account Management, Customer Relations, Strategic Planning, Sales Management, Budgeting, Process Improvement, Operations Management, Promotions, Inventory Management, Logistics, E-commerce, B2B, Budgets, Selling, Outsourcing, Cross-functional Team..., Sales, Management, Team Leadership, Marketing, Business Intelligence, Team Building, Leadership, Contract Negotiation, Customer Service, Forecasting, CRM, Business Process..., Call Centers, Business Development, Supply Chain, Strategy, Change Management, P&L Management, Sales Operations, Vendor Management, Executive Management, Strategic Partnerships, Customer Experience, Lead Generation, Solution Selling, Customer Retention, Customer Satisfaction
Education
Kenyon College 1980 — 1984
GlenOak HS 1976 — 1980
General Motors September 2011 - Present
Honeywell Aerospace June 2008 - April 2011
Canadian Blood Services June 2007 - September 2007
Resolve Corporation July 2006 - September 2006
Skills
C++, Electronics, Assembly Language, Microcontrollers, Pspice, ....................SUMM..., •Excellent analytical..., •Able to design..., •Excellent..., •Able to learn new..., •Strong leadership..., •Productive working..., ............COMPUTER/TEC..., Qt, C, Embedded C, ARM Cortex-M3, GNU Make, GNU Debugger, GUI development, Java, Matlab, Simulink, Labview, Assembly Language (PIC..., VBA, Visual Basic, HTML, JavaScript, MPLAB, Eclipse, Ladder Logic, VHDL, Electronics Workbench, Multisim, Cadence Virtuoso, NetBeans, Altera, MS Office Suite, Debugging, ARM, GCC
Education
Ryerson University 2003 — 2008
Bachelor of Engineering, Electrical Engineering
IBM April 2011 - Present
Central West Community Care Access Centre October 2010 - March 2011
Greater Toronto Airports Authority February 2010 - October 2010
Loblaw Companies August 2008 - January 2010
Resolve Corporation April 2008 - August 2008
Microsoft March 2008 - June 2008
Sun Life Financial April 2006 - March 2008
Tier-Fore Inc. January 2003 - April 2006
Pricewaterhousecoopers September 1992 - January 2001
Coopers & Lybrand Consulting 1992 - 2001
Education
Middlesex University 1986 — 1989
MBA
Haileybury School 1974 — 1979
GGY AXIS March 2008 - Present
Intelex Technologies Inc. February 2007 - November 2007
Carreg Solutions September 2005 - August 2006
Resolve Corporation April 2005 - July 2005
BlueCat Networks May 2004 - March 2005
Marketrend Interactive August 2003 - December 2003
DataMirror July 2002 - March 2003
Government of Ontario February 2002 - June 2002
IBM May 2001 - December 2001
Delano Technology July 2000 - April 2001
Skills
Technical Documentation, Technical Writing, Software Documentation, FrameMaker, Content Management, HTML, Online Help, Proposal Writing, Web Development, VBA, Microsoft SQL Server, Technical Communication, Visio, Instructional Design, Captivate, Access, RoboHelp, Manuals, Visual Basic, Web Design, Video Production, Dreamweaver, PowerPoint, Microsoft Word, Databases, Business Analysis, Graphic Design, White Papers, Adobe Creative Suite, Marketing Communications, Public Relations, Photoshop, HTML 5, Adobe Acrobat, SQL, SEO, Content Development, Information Design, Windows, Web Content Management, SDLC, Sony Vegas, Articulate Storyline, Adobe Fireworks, Google Analytics, Google Website Optimizer, Google Adwords, Google Webmaster Tools, Search Engine Submission, User Experience
Education
University of Windsor - Odette School of Business 1993 — 1995
B.Comm, Finance and Logistics
York University - Glendon College 1988 — 1992
B.A. (Hons), Economics and Philosophy
ITI Information Technology Institute 1997 — 1997
Applied Information Technologist, Diploma
Ryerson University 2006 — 2006
CISSP Exam Review
Centennial College 2013 — 2014
Certificate (in progress), SharePoint Installation, Configuration and Administration
Humber College 2010 — 2011
Certificate, Microsoft SQL Server Administration and Development
Yukon Learning 2012 — 2012
Articulate Storyline Expert, Training (3 days)
British Columbia Institute of Technology 1983 — 1985
Mechanical Engineering
York Memorial Collegiate 1976 — 1980
High School
York University - Schulich School of Business 2015 — 2015
Instructional Design
DCT Telecom Group, Inc. April 2014 - Present
Trapeze Group November 2012 - April 2014
BabySwede LLC May 2006 - November 2012
Resolve Corporation May 2002 - June 2006
Miami Systems Corporation April 2001 - January 2002
Acordia December 1999 - April 2001
Junior Achievement of Greater Cincinnati December 1996 - November 1999
Clermont Savings Bank 1990 - 1996
Bank One, Dayton, NA June 1988 - March 1990
Skills
Marketing Communications, Marketing Management, Public Relations, Event Planning, Event Management, Trade Show Management, Strategic Planning, Building Relationships, Writing, Brand Awareness, Brand Communication, Innovative Thinking, Social Media Marketing, Collateral Material..., Sales Support, Creative Problem Solving, Project Management, Email Marketing, Direct Mail, Team Oriented, Able To Multi-task, Advertising, Initiative, Marketing Strategy
Education
Bowling Green State University 1984 — 1988
BSBA, Marketing
Loblaw Companies Limited September 2013 - Present
Loblaw Companies Limited May 2011 - September 2013
Loblaw Companies Limited May 2010 - May 2011
Loblaw Companies Limited January 2010 - May 2010
Resolve Corporation June 2006 - January 2010
Skills
Business Analysis, Marketing, Pricing, Analysis, Forecasting, Project Planning, Marketing Strategy, Competitive Analysis, Inventory Management, Merchandising, Retail
Education
Ryerson University 2005 — 2009
B.Comm, Double Major: Finance and Marketing Management
Superior Propane November 2012 - Present
Agricultural Credit Corp. (formerly ACC Farmers Financial) December 2009 - October 2012
Advantage Communications Inc. March 2009 - August 2009
On-Line Support Inc. June 2008 - March 2009
Resolve Corporation August 2007 - June 2008
Veterans Affairs Canada August 2004 - November 2006
P.E.I. Eco-Net February 2003 - October 2003
Nymox Pharmaceutical February 2002 - November 2002
Canadian Journal of Diagnosis March 2001 - November 2001
Lloydminster Meridian Booster June 1999 - November 2000
Skills
Customer Service, Team Leadership, Project Management, Public Relations, Microsoft Office
Education
Holland College, Charlottetown, PE 1997 — 1999
Journalism diploma, Journalism, Diploma
Carleton University 1996 — 1997
Film/Cinema/Video Studies
Cegep de Sept-Iles 1994 — 1996
Pure and Applied Sciences
North American Direct Marketing Inc. May 2009 - Present
Resolve Corporation January 2000 - May 2009
Skills
Direct Marketing, Account Management, Direct Mail, Digital Media, Marketing Management, Customer Acquisition, Multi-channel Marketing, Marketing Strategy, Digital Marketing, Telemarketing, Database Marketing, Marketing Research, Media Planning, Marketing Communications, List Brokerage, Social Media Marketing, Customer Retention, SEO, B2B Marketing, Advertising, Analytics, Lists, B2B, PPC, Email Marketing, Co-registration, Salesforce.com, Online Advertising, Web Analytics, Online Marketing, CRM, Affiliate Marketing, Marketing, E-commerce, Campaign Management, SEM, Digital Strategy, Google Adwords, Lead Generation, Mobile Marketing, Segmentation, Integrated Marketing, Interactive Marketing
Education
Humber College
VISTAGE International May 2015 - Present
Federated Church September 2013 - September 2014
The BayGuard Group April 2010 - August 2013
Resolve Corporation. September 2005 - October 2009
VillaWare 1994 - 2005
Restaurant Developers Corp. 1984 - 1992
Skills
Team Building, Strategic Planning, Customer Relations, Account Management, Customer Service, Cost Reduction, Team Management, Leadership Development, Process Improvement, Coaching, Employee Relations, Call Center, Organizational..., Performance Management, Continuous Improvement, Change Management, Problem Solving, Business Strategy, Mentoring, Customer Satisfaction, Executive Management, Contract Negotiation, Business Planning, Public Speaking, Team Leadership, Call Centers, Operations Management, Training, Sales Management, Management, Fundraising, Leadership, B2B, Sales, Supply Chain
Education
Ashland University
BA, Marketing / Communications
D+H August 2015 - Present
D+H March 2014 - Present
D+H August 2009 - March 2014
Resolve Corporation January 2009 - August 2009
Resolve Corporation April 2007 - December 2008
Resolve Corporation March 2006 - April 2007
N5R 2005 - 2005
Moskaluk Inc. 1998 - 2005
St. Vladminir Institute 1999 - 2002
Assante Advisory Services 2000 - 2001
Skills
IT Strategy, Telecommunications, ERP, Disaster Recovery, IT Governance, Architecture, Project Management, PMO, Business Acumen, Technical Leadership, CRM, Governance, SDLC, Integration, Data Center, Enterprise Software, Management, IT Management, Outsourcing, Cross-functional Team..., IT Service Management, Business Analysis, ITIL, Change Management, IT Operations, Security, Business Continuity, Cloud Computing, Cloud Computing IaaS, Requirements Analysis, Business Intelligence, Enterprise Architecture, Virtualization, Strategy, Business Process, Vendor Management, Infrastructure, Databases, Solution Architecture, Information Technology, Data Warehousing, Leadership, Project Portfolio..., Project Planning, System Administration, Networking, PMP, Architectures, Professional Services, Project Delivery
Education
Ukrainian Free University 1992 — 2005
Doctor, Economics and Political
Ukrainian Free University 2000 — 2002
Masters, Economics and Political
Carleton University 1980 — 1984
BA, Geography
Bank of Canada October 2011 - Present
Fauser Consulting Inc. January 2001 - Present
Medical Council of Canada January 2008 - October 2011
Bank of Canada 2003 - 2008
Resolve Corporation September 2001 - September 2003
Skills
VMware ESX, Virtualization, vSphere, VMware, IIS, Firewalls, Active Directory, VMware Infrastructure, DNS, Security, Disaster Recovery, Windows Server, Cisco Technologies, Network Security, Network Architecture, Storage Area Networks, ITIL, Network Design, Servers, VPN, Hyper-V, SAN, Cisco IOS, TCP/IP, VoIP, Solution Architecture, Cluster, ColdFusion, jQuery, jQuery UI, Microsoft SQL Server, Asterisk, Trixbox, ASA, Network Administration, Enterprise Architecture, Microsoft Exchange, Data Center, Solaris, Solution Implementation, Telepresence
Education
Algonquin College of Applied Arts and Technology 2001 — 2004
Computer Engineering Technology, Computing Science
Algonquin College of Applied Arts and Technology
Computer Engineering Technology, Computer Engineering
Workplace Safety and Insurance Board (WSIB) July 2015 - Present
DESIGNCORP International 2013 - 2014
Garda World 2011 - 2013
Lifemark Health Centre 2008 - 2010
Humber College 2008 - 2008
Coach 2007 - 2008
Resolve Corporation 2002 - 2004
Skills
Customer Service, Time Management, Data Entry, Office Administration, Microsoft Word, Microsoft Office, Recruiting, Outlook, Sales, PowerPoint, Teamwork, Social Media, Administration, Clerical Work, Spanish
Education
George Brown College
Associate’s Degree, Business Administration - Human Resources
Exel April 2015 - Present
Exel May 2012 - April 2015
Real Time Sportscast July 2009 - April 2013
Kraft Foods June 2010 - August 2011
Resolve Corporation June 2008 - August 2008
Skills
C, ANSYS, AutoCAD, Autodesk, Solidworks, Minitab, Mechanical Engineering, Food Packaging, Packaging Engineering, Logistics, Supply Chain Management, Engineering, SolidWorks, Six Sigma, Cross-functional Team..., Operations Management, Process Improvement, Supply Chain
Education
University of Toronto 2007 — 2012
Bachelor of Applied Science, Mechanical Engineering
George Brown College 2010 — 2010
Metal Machining Courses, Precision Metal Working
ET Transport August 2015 - Present
ET Transport June 2015 - August 2015
Xafira Law Professional Corporation January 2015 - April 2015
LVG Auctions/Adesa Corporation August 2010 - July 2012
Schenker of Canada March 2008 - November 2009
Resolve Corporation September 2006 - March 2008
Home Depot Store October 1998 - September 2003
Noco Petroleum Head Office January 1992 - February 1994
NCR Canada Inc September 1989 - April 1990
Electronetic Systems Inc February 1989 - September 1989
Skills
Payroll, Accounts Receivable, Time Management, Customer Service, Data Entry, Accounts Payable, Contract Negotiation, Sales, Microsoft Excel, Management, Office Administration, Diary Management, Account Reconciliation, Office Management, Invoicing, Filing, Retail, Expense Reports, Receptionist Duties, Fax, Invoice Processing, Administrative..., Expenses, Legal Research, Confidentiality, Legal Writing, Spreadsheets, Executive..., Legal Documents, Administrative Law, Employment Law, Civil Rights Law, Civil Litigation, Landlord Tenant Disputes, Statutes, Bylaws, Rules Of Evidence, Contract Law, Legal System, Small Claims, Advocacy, LTB, Tribunal Practice &..., P. O. A. Provincial..., Criminal/Summary..., Ethics & Professional..., Legal Accounting, Practice..., Microsoft Office, Microsoft Word
Education
Herzing College 2014 — 2015
Diploma, Paralegal Program
Humber College 1988 — 1989
Certificate, Bookkeeping
Humber College 1984 — 1987
Diploma, General Business-Legal Assistant
Ministry of Health and Long-Term Care May 2012 - Present
Ontario Ministry of Finance February 2012 - May 2012
Sandvik Mining and Construction October 2010 - October 2011
Mosaic Sales Solutions April 2001 - September 2011
Resolve Corporation November 2008 - June 2009
Wal-Mart Stores, Inc May 2004 - September 2008
Intel May 2003 - January 2005
Ryerson University September 2002 - April 2003
First Effort Investment August 2001 - April 2003
Town Shoes & The Shoe Company June 1997 - August 2001
Skills
Internal Audit, Compliance, Risk Management, Process Improvement, Sales/Marketing, Analytics, Asset Managment, Customer Service, Disaster Recovery, Microsoft Office, Six Sigma, Financial Risk, Problem Solving, SOX 404, Governance, Leadership, Marketing Research, Visio, Business Analysis, Project Planning, Strategy, Strategic Planning, Data Analysis, Auditing, Analysis, Management, Project Management, Asset Management, Training, Business Strategy, CRM, Sales, Finance, Forecasting, Team Leadership, Banking, Business Process..., Financial Analysis, Budgets, Human Resources, Retail, SAP, Marketing, Managerial Finance, Change Management, Teamwork, Business Planning, Vendor Management, Sarbanes-Oxley Act, Team Management
Education
Global Risk Management Institute (GRMI/RIMS) 2013 — 2014
Designation, Canadian Risk Management (CRM)
University of Toronto 2013 — 2014
Certificate in Risk Management, Risk Management and Internal Controls
Exin 2009 — 2010
ITIL Certificate, IT Service Management
Ryerson University 1999 — 2003
Bachelor of Commerce, Information Technology Management
Streetsville Secondary 1994 — 1999
OSSD, Business
Private Family Foundation July 2015 - Present
CURE Foundation March 2009 - June 2015
Resolve Corporation 2007 - 2007
Various Employers 2006 - 2006
The Westin Resort & Spa, Whistler 2001 - 2005
Skills
Administrative..., Office Management, Microsoft Office, Customer Service, Computer Proficiency, Raiser's Edge, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Data Entry, Time Management, Administrative..., Project Coordination, Service Recovery, Communication, CMS, Problem Solving, Project Planning, Event Planning, Shipping & Receiving, NetCommunity, Donor Engagement, Deposits, Database Administration, Management, Hospitality, Nonprofits, Customer Satisfaction, Sales, Teamwork, Office Administration, Social Media, Training, Budgets, Telephone Skills, Event Management, Project Management, Elections, Customer Support
Education
Commission Scolaire de Montréal
Commission Scolaire de Montréal
Brock University 1994 — 1998
Bachelor of Arts (BA), Sociology
CanScribe Career College
GTA Greater Toronto Area, ON 2015 - Present
D+H 2014 - 2015
D+H 2010 - 2014
Resolve Corporation 2008 - 2010
EDULINX Canada Corporation 2002 - 2008
EDULINX Canada Corporation 2001 - 2002
EDULINX Canada Corporation 1998 - 2001
EDULINX Canada Corporation 1997 - 1998
Skills
Workforce Management, Contact Centers, Operations Management, Call Center, Management, Leadership, Team Leadership, Process Improvement, Forecasting, Customer Service, Vendor Management, Customer Experience, Call Centers, Change Management, Project Management, Financial Services, Business Analysis, Team Building, Team Management, IVR, Teamwork, Telecommunications, Capacity Planning, Contact Centre
Education
Centennial College
Call Centre Management Certificate, Call Centre Management
Toronto School of Business
Business Administration Honours Diploma, Business
Ianna Inc. September 2014 - Present
Ontario Ministry of Health and Long-Term Care March 2014 - September 2014
Cancer Care Ontario 2013 - 2014
eHealth Ontario 2012 - 2013
Community Care Information Services 2010 - 2012
Navantis 2009 - 2010
Molten 2007 - 2009
EDULINX Canada Corporation 2005 - 2007
Resolve Corporation 2003 - 2005
Winners Merchants Int. 2001 - 2003
Skills
Project Management, IT Management, Management Consulting, Business Analysis, Professional Services, SDLC, Requirements Analysis, PMP, Vendor Management, Business Process, Business Intelligence, Integration, Change Management, Analysis, Governance, Management, Risk Management, PMO, Program Management, Software Documentation, Testing, Quality Assurance, Outsourcing, ERP, MS Project, Business Process..., Project Delivery, ITIL, Requirements Gathering, SharePoint, CRM, Strategy, Project Planning, Oracle, Databases, Software Development, Microsoft SQL Server, SQL, Telecommunications, Data Center, Data Warehousing, Security, Project Portfolio..., SOA, Enterprise Software, Software Project..., Stakeholder Management, Leadership, IT Strategy, Resource Management
Education
Ulianovsk Technical University 1988 — 1996
Master of Science (M.Sc.), Aircraft Systems and Computers
Ulyanovsk Higher Civil Aviation School 1990 — 1996
Flight Engineer, Air and Space Operations Technology
Insurance Bureau of Canada August 2012 - Present
Magrathea Solutions March 2011 - Present
Government of Ontario, Ministry of Government Services November 2010 - January 2012
Davis + Henderson March 2007 - August 2010
Resolve Corporation March 2007 - July 2009
IBM Global Services May 2004 - October 2006
BBM Canada April 2001 - May 2004
Market Probe October 1999 - October 2000
Skills
ITIL, IT Service Management, Disaster Recovery, Change Management, Windows, Requirements Gathering, Process Engineering, Business Analysis, Troubleshooting, Team Building, Vendor Relations, Customer Relations, Project Coordination, Team Management, Interviewing Skills, Coaching, Negotiation, Vendor Management, Resource Management, Resource Allocation, Market Research, Hiring Personnel, Infrastructure, IT Strategy, Customer Service, Incident Management, Business Continuity, SDLC, Requirements Analysis, Project Management, SharePoint, Integration, Project Portfolio..., PMO, Networking, Leadership, IT Management, Software Documentation, Business Process, Visio, IT Operations, Business Process..., Governance, Business Requirements, Information Technology, Systems Analysis, Project Delivery, Enterprise Architecture, Business Intelligence, Software Project...
Education
Learning Tree 2013 — 2013
Sharepoint 2013 - Hands-on Introduction
Canadian Career College of IT Management/Hi-Tech Institute 2012 — 2012
Certificate, Project Management
Loyalist IT Certification 2008 — 2008
Certificate in ITIL V3, ITIL Foundations
York University - Schulich School of Business 2007 — 2007
CIM, Team Management
Ryerson University
BAA, Information Management
Winston Churchill CI
TLS inc October 2013 - December 2014
Andy Transport Inc. January 2012 - July 2013
Andy Transport Inc. May 2010 - July 2013
Resolve Corporation September 2006 - May 2008
Skills
Transportation, Logistics, Project Planning, Logistics Management, Transportation..., LTL, Operations Management, Freight, Trucking, Container, Truckload, Warehousing, Freight Forwarding, 3PL, International Logistics
Education
Loyalist College 2008 — 2010
College Diploma, Traffic, Customs, and Transportation Clerk/Technician
University of Bucharest 2001 — 2005
Bachelor's degree, Mathematics and Statistics
C.N. Emanuil Gojdu 1997 — 2001
Baccalaureat, Mathematics and Physics
Ceridian Canada Ltd. January 2008 - Present
Cushman & Wakefield February 2006 - December 2007
Resolve Corporation August 2001 - January 2006
Skills
Data Analysis, Databases, Automation, Business Intelligence, Microsoft SQL Server, CRM, Requirements Analysis, Project Management, SDLC, Disaster Recovery, Process Improvement, SharePoint, Outsourcing, Vendor Management, Requirements Gathering, Software Documentation, Business Analysis, Systems Analysis, Visio, Integration, Data Modeling, Business Process, Software Project..., Software Development, SQL
Education
Seneca College of Applied Arts and Technology 2011 — 2013
Advanced Project Management Certificate, Project Management, Honours
Seneca College of Applied Arts and Technology 2008 — 2010
Certificate, Business Studies, High Honours
Global Knowledge, Toronto 2007 — 2007
Microsoft SQL Server 2005 Adminstration
Seneca College 2001 — 2001
Oracle Production Tools (Oracle Developer)
University of Timisoara, Romania 1990 — 1995
Master of Science, Computer Science & Automation
Emanuil Gojdu High School 1986 — 1990
High School Diploma, Math and Physics
Elementary
Millennium1 Solutions March 2015 - Present
Millennium1 Solutions February 2000 - February 2015
D+H October 2005 - January 2012
Resolve Corporation March 2004 - October 2005
Watts Communications August 2000 - March 2004
Skills
Call Center, Employee Engagement, Customer Service, Coaching, Customer Relations, Change Management, Quality Assurance, Strategic Planning, Mentoring, Employee Relations, Problem Solving, Operations Management, Customer Satisfaction, Continuous Improvement, Account Management, Call Centers, Performance Management, Process Improvement, Management, Workforce Management, Contact Centers, Business Analysis, Leadership Development, Vendor Management, BPO, Business Process..., Team Management, Interviews, Customer Experience, Outsourcing, Operational Excellence, Call Center Development, CRM
Education
Nova Scotia Community College 1996 — 1998
Business Administration, Information Management, Diploma, Business Information and Technology
Algonquin College of Applied Arts and Technology
Project Management
Sobeys March 2015 - Present
Sobeys August 2010 - Present
Alberta School Boards Association October 2009 - August 2010
Energy Resources Conservation Board May 2008 - September 2009
Resolve Corporation 2007 - 2008
Citigroup 2007 - 2007
American Express 2005 - 2007
BPB North American Services 2005 - 2005
Woodbine Entertainment Group 2003 - 2005
Kraft Canada 2002 - 2003
Skills
Talent Acquisition, Onboarding, Talent Management, Employee Benefits, HRIS, Employee Relations, Personnel Management, Recruiting, Sourcing, Employee Engagement, Workforce Planning, Succession Planning, Coaching, Strategy, Organizational..., HR Policies, Applicant Tracking..., Program Management, Deferred Compensation, Employee Training, Organizational..., Hiring, Human Resources
Education
Ryerson University
Associate's degree
York University - Joseph E. Atkinson Faculty of Liberal and Professional Studies
Anderson DDB Health and Lifestyle May 2008 - Present
Resolve Corporation November 2006 - February 2008
SeaBreeze Filtration Systems September 2004 - November 2006
Teleperformance September 2003 - April 2004
Sitel 2000 - 2003
CANADIAN RED CROSS SOCIETY January 1999 - February 2000
VOXDATA, Toronto ON 1998 - 2000
PRIMERICA TRAVELERS GROUP 1997 - 1998
S&P DATA 1995 - 1997
SMART TALK NETWORK (STN) 1994 - 1995
Education
George Brown College
Business Administration
Ontario Addiction Treatment Centre (OATC) May 2015 - Present
Signature Foods January 2014 - July 2014
Rainbow foods May 2013 - November 2013
Hudson's Bay Company 2010 - 2011
Respite Care 2008 - 2010
Resolve Corporation 2008 - 2009
Saunders Farm October 2002 - October 2007
Boston Pizza 2006 - 2007
Tim Hortons 2004 - 2006
Skills
Phlebotomy, WHIMS, Cpr Certified, Supervising, Childcare, Support Workers, Determined to Succeed, Motivated self-starter, Lifelong Learning, Time Management, Data Entry, Customer Service, Microsoft Word, Capillary Puncture, Throat Cultures, Hematocrit, Glucose Testing, Albuterol, Glucose, Universal Precautions, Adult Diapers, Memory Loss, Cognitive Impairment, ESR, Centrifugation, Micropipette, H&E staining, Gram Staining, pH, Dilution, Streak Plating, Blood Pressure, Pulse, Respiration, CPI trained, Non-Violent Crisis..., CPI training, Pervasive Developmental..., Online Research, Medication..., Medical Terminology, Laboratory Skills, Bacterial Culturing, Certified EKG Technician, Bandaging, Driving License, Standards Of Practice, Mental Health Care, Cash Handling Experience
Education
Everest College 2012 — 2013
Student, Medical/Clinical Assistant
Algonquin College of Applied Arts and Technology 2008 — 2010
Developmental Services Worker
Sacred Heart High school
CanFirst Capital September 2014 - Present
Starlight Investments Ltd. August 2012 - September 2014
Transglobe Apartment REIT September 2011 - July 2012
TransGlobe Property Management Services October 2010 - August 2011
McCowan & Associates, Barrie (28 numbered companies) November 2009 - September 2010
Instorage REIT 2007 - May 2009
Resolve Corporation 2006 - 2006
Skills
Accounts Payable, Financial Reporting, Account Reconciliation, Variance Analysis, Accounting, Cash Flow, Fixed Assets, Budgets, Financial Analysis, Bank Reconciliation, Yardi Voyager, Navision, Microsoft Excel, Supervisory Skills, Employee Training, General Ledger, IFRS, Microsoft Word, PowerPoint, QuickBooks, Management, Financial Statements, Process Improvement, Payroll, Accounts Receivable, Journal Entries
Education
Certified General Accountants, Ontario 2004 — 2007
CGA, Accounting, Auditing, Taxation and Finance
The Institute of Chartered Accountants of India
Chartered Accountant (CA), Auditing, Accounting, Taxation & Finance
Bracket February 2015 - Present
Bracket July 2014 - Present
Bracket May 2011 - Present
Resolve Corporation 2008 - 2011
WBYN 107.5fm April 2002 - 2010
A2B Network, Inc. May 2006 - April 2007
Sandy Dulaney Marketing 2006 - 2007
C.S.Report, Inc. 1989 - 2005
ROVER Technlogy August 1988 - August 1989
Navistar Inc August 1987 - August 1988
Skills
Event Management, Social Media, Social Networking, PowerPoint, Vendor Management, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, Public Relations, Final Cut Pro, Clinical Trials, Administrative Office..., Communication Skills, Process Improvement
Education
Baldwin-Wallace College 1980 — 1984
Bachelor of Arts (BA), Business Marketing
University of Cincinnati 1977 — 1978
None, Broadcasting production
bv02 September 2015 - Present
Self-Employed July 2013 - Present
CGI November 2014 - September 2015
Randstad Canada September 2013 - October 2014
The Governance Network August 2013 - August 2013
Cache Consulting February 2013 - July 2013
Eagle May 2010 - February 2013
TCA Group, Canada March 2008 - April 2010
Resolve Corporation 2007 - 2008
Ottawa Carleton E-School 2006 - 2007
Education
Information Technology Institute 1999 — 2000
Nepean High School 1990 — 1995
Carleton University
Economics
Davis + Henderson August 2012 - Present
Davis + Henderson January 2011 - August 2012
Davis + Henderson October 2009 - October 2011
Resolve Corporation August 2007 - October 2009
Marsh Canada Ltd April 2007 - August 2007
EDULINX November 2002 - April 2007
Arkipelago Inc. 2001 - 2002
Sitraka Mobility 2001 - 2001
Skills
Project Management (PMP), Resource Management, Business Communications, Business Analysis, Systems Analysis, Rational Unified..., Agile Methodologies..., Microsoft SharePoint, Object Oriented Design, SQL, SharePoint, IT Service Management, SDLC, Disaster Recovery, Integration, Process Improvement
Education
Athabasca University
BMgmt, Management
Gdańsk University of Technology
Faculty of Hydrotechnology, Technical University of Gdansk
Project Management Institute
PMP
Bell March 2013 - Present
Torbar Solutions December 2010 - Present
Rogers Communications September 2012 - February 2013
Rogers Communications January 2011 - July 2012
Resolve Corporation February 2010 - November 2010
Verax Inc May 2005 - November 2010
Rogers Telecom April 2007 - December 2009
American Express eSwitch Project October 2006 - April 2007
Davis + Henderson May 2005 - October 2006
MD Space and Advanced Robotics June 1998 - May 2005
Skills
IVR, Business Requirements, PMO, Cross-functional Team..., Scope Management, Project Plans, Telecommunications, MS Project, Deliverables, Call Center, Wireless, Business Analysis, Requirements Analysis, Change Management, Process Improvement, Agile, Process Development, Waterfall, Integration, Results Oriented, Project Management, Business Process, Solution Architecture, Agile Project Management, Systems Analysis, Software Development, SDLC
Education
York University 1990 — 1995
BA, English (writing) major, Psychology minor
Corporate Training
Various IT
Humber College
Computer Science Diploma
Apple May 2015 - Present
Cohort Networks Inc. February 2009 - Present
Resolve Corporation June 2007 - February 2009
B2B Trust, Laurentian Bank of Canada April 2001 - June 2007
The CUMIS Group April 1998 - April 2001
CUFPA December 1996 - September 1999
SHL SystemHouse (EDS) December 1998 - May 1999
Skills
Information Technology, Consulting, IT Consulting, Strategy, IT Strategy, IT Management, IT Support, Apple OS X Server, Apple OS X, Apple iOS, Mobile Device Management, Enterprise Mobility, MDM, Network Management, Network Design, Enterprise Architecture, Enterprise Software, Solution Architecture, Project Management, Business Analysis, Business Process, Business Process..., Outsourcing, Vendor Management, Change Management, Management, Executive Management, Leadership, Financial Services
Education
Royal Roads University 1998 — 1999
Diploma
Malaspina University-College 1987 — 1991
Pragmatic Marketing 2008 — 2008
Certification
York University - Schulich School of Business 2000 — 2000
Certificate
York University - Schulich School of Business 2000 — 2002
Certificate
e-Zsigma 2007 — 2007
Certificate
Nanaimo District Secondary School 1984 — 1986
Diploma
DCL December 2010 - Present
Towne Allpoints Communication Inc. March 2009 - December 2010
Resolve Corporation July 2007 - January 2009
Resolve Corporation July 2002 - July 2007
DDS Distribution Services July 1993 - June 2002
Alltours 1979 - 1983
Skills
New Business Development, Business Development, Solution Selling, Strategic Partnerships, Supply Chain Management, Management, Account Management, SaaS, Logistics, Sales Management, Operations Management, Supply Chain, Leadership, Strategic Planning, Inventory Management, Outsourcing, Program Management, Marketing Strategy, Marketing, Lead Generation, Project Management, Customer Service, Sales, Process Improvement, Strategy, Sales Operations, Cross-functional Team...
Education
British Columbia Institute of Technology 1979 — 1982
Diploma, Sales and Marketing
Print Direction, Inc. June 2005 - Present
Resolve Corporation November 1999 - August 2004
Skills
Account Management, Customer Service, Digital Printing, Microsoft Office, Sales, New Business Development, Direct Mail, Marketing, Sales Management, Offset Printing
Education
Marquette University 1977 — 1982
Bachelor of Arts (B.A.)
Waukegan West High School 1975 — 1977
Northside High School of Performing Arts 1974 — 1975
Charles Lincoln Harper High School 1972 — 1974
Spencer Hill Press September 2015 - Present
QVC July 2015 - Present
Barnes & Noble, Inc. July 2015 - Present
Rovi September 2013 - July 2015
Self April 2014 - September 2014
Rovi February 2009 - September 2013
Resolve Corporation January 2009 - January 2009
Yellowbook June 2008 - November 2008
USLI September 2007 - June 2008
Schiffer Publishing May 2007 - June 2007
Skills
Writing, Editing, Proofreading, Highly detail oriented, Time Management, Deadline Driven, Customer Service, Typing, Social Media, Copy Editing, Copywriting, Feature Articles
Education
Rosemont College 2012 — 2015
Master of Arts (MA), Publishing
West Chester University of Pennsylvania 2005 — 2007
Bachelor of Arts (B.A.), English
Montgomery County Community College 2003 — 2005
Communications/Business
Plymouth Whitemarsh High School 1999 — 2003
Diploma, General
WNCS June 1998 - Present
Shared Services Canada March 2012 - Present
Department of National Defence September 2012 - August 2014
PWGSC January 2011 - May 2011
eSentire Inc. September 2010 - December 2010
Ministry of Community and Social Services March 2010 - April 2010
Ministry of Transportation August 2009 - April 2010
Ministry of Health and Long-Term Care 2009 - 2009
Resolve Corporation 2008 - 2008
Ontario Power Generation 2004 - 2005
Skills
Privacy, Security, Risk Management, Programme Governance, Information Security..., Business Continuity, Information Security, Governance, Risk Assessment, Disaster Recovery, Vulnerability Assessment, ITIL, Security Audits, PCI DSS, IT Strategy, Enterprise Architecture, Project Management, CISSP, Vendor Management, Program Management, Business Continuity..., IT Audit, Penetration Testing, National Security, Computer Forensics, Computer Security, Physical Security, PKI, Application Security, Firewalls, Data Center, ISO 27001, Security Architecture..., Security Awareness, Security Policy, COBIT, Information Technology, Identity Management, Business Process, Network Security, NIST, Cisco Technologies, CISA, IPS, Active Directory, IT Management, IT Operations, Business Analysis, Networking, Incident Management
Education
TriOS 2000 — 2001
Network Engineer Diploma
Conestoga College
Information Technology Project Management
Ontario Ministry of Transportation March 2014 - Present
TUI Student Travel January 2013 - February 2014
JP Consulting (CA), Inc. January 2011 - January 2012
Davis & Henderson June 2009 - January 2011
Resolve Corporation September 2008 - June 2009
Air Miles Rewards Program May 2007 - May 2008
Loyalty Management (AIRMILES) 2005 - May 2008
The Loyalty Group April 2005 - May 2007
Skills
Business Analysis, Management, CRM, Requirements Analysis, SDLC, PMP, Software Project..., Vendor Management, Integration, Business Intelligence, Business Process, SharePoint, Software Documentation, IT Management, Solution Architecture, Requirements Gathering, IT Strategy, Systems Analysis, Business Process..., IT Service Management, ITIL
Education
Humber College 1992 — 1996
Landis Logistics July 2008 - Present
EchoData Group October 2005 - April 2008
Aero Fulfillment Services January 2005 - November 2005
Resolve Corporation October 2003 - January 2005
DDS Harris/Resolve Corp 2000 - 2003
Impac Technology 1998 - 2000
PTS Learning Systems 1997 - 1998
Executrain of Philadelphia 1994 - 1997
Bretlin 1994 - 1996
Skills
New Business Development, Retail, Contract Negotiation, Strategic Planning, Sales Management, Logistics, Sales, E-commerce, Inventory Management, B2B, Supply Chain Management, Business Development, Operations Management, Fulfillment Services, Leadership, Account Management, Selling, Coaching, Customer Service, Team Building, Transportation, Strategy, Lead Generation, Start-ups, Strategic Partnerships, Process Improvement, Supply Chain, Forecasting, Warehousing, SaaS, Management, Sales Operations, P&L Management, Purchasing
Education
Saint Lawrence University 1985 — 1989
Bachelor's degree, Economics
Squire Patton Boggs October 2014 - Present
Squire Patton Boggs April 2007 - Present
Resolve Corporation June 2004 - April 2007
Relational Solutions 2003 - 2004
DigitalDay 2000 - 2001
Ingredient Technology 1981 - 1989
Skills
SSIS, SSRS, Business Intelligence, SQL Server, T-SQL, VB.NET, C#, SQL, Integration, Databases, SharePoint, Microsoft SQL Server, Database Design, Visio, Data Warehousing, Software Documentation, Windows Server, Business Analysis, Web Services, Software Development, Powershell, .NET, Visual Studio, IIS, ASP.NET
Education
Grand Valley State University 1972 — 1975
Just Energy August 2014 - Present
DHL December 2013 - August 2014
Thales November 2010 - November 2013
Aecon February 2010 - October 2010
Strongco January 2008 - March 2009
Resolve Corporation September 1981 - March 2006
Skills
Change Management, Mergers, Budgeting, Business Strategy, Payroll, HRIS, Business Systems..., Software Project..., Project Execution, Process Engineering, Business Process..., Problem Solving, MS Project, HR Consulting, HR Strategy, HR Policies, Personnel Management, Budgets, Project Management, Talent Management, Outsourcing, Integration, Process Improvement, Employee Relations, Employee Benefits, Team Building, Recruiting, Human Resources, Employment Law, Management, Mergers & Acquisitions, Performance Management, Coaching, Leadership, Policy, Training
Education
Conestoga College
Conestoga College
Humber College 2000 — 2002
Human Resources Management Diploma, Human Resources, Honours
Canadian Payroll Association
Payroll Management, Honours
Humber College
Accounting Diploma, Accounting
Davis + Henderson 2010 - 2011
Davis + Henderson November 2009 - August 2010
Resolve Corporation May 2007 - November 2009
Resolve Corporation May 2007 - November 2009
EDULINX Canada Corporation January 2003 - May 2009
Resolve Corporation January 2003 - May 2007
EDULINX Canada Corporation October 2001 - January 2003
Skills
Business Analysis, Project Management, Business Process, Visio, Change Management, Process Improvement, Quality Assurance, Business Process..., Forecasting, Project Planning, Team Leadership, Analysis, SQL, Requirements Analysis, Data Analysis, MS Project, Process Engineering, Crystal Reports, Operations Management, Software Documentation, ITIL, SDLC, Requirements Gathering, Business Intelligence, Software Project..., Systems Analysis, Integration, Vendor Management, PMO, Business Requirements, Agile Methodologies, Disaster Recovery, PMP, SharePoint, Project Portfolio..., User Acceptance Testing, Resource Management, IT Strategy, Project Delivery
Education
McMaster University 1989 — 1993
RBC February 2015 - Present
Bank of Montreal July 2013 - August 2014
Bank of Montreal April 2010 - December 2012
CGI April 2009 - April 2010
Resolve Corporation 2007 - 2008
TD Bank June 2006 - February 2007
IFDS 2005 - 2005
Portfolio Analytics 1990 - 1992
Skills
Requirements Gathering, Requirements Analysis, Business Analysis, Business Requirements, SDLC, User Acceptance Testing, Business Intelligence, Vendor Management, Business Process, Enterprise Architecture, PMO, Visio, Business Process..., Project Portfolio..., Software Project..., PMP
Education
Concordia University 1979 — 1984
Bachelor of Arts (B.A.), Economics
Michele Sillberg July 2011 - Present
SNC Lavalin Operations and Maintenance July 2011 - March 2012
GlaxoSmithKline August 2010 - August 2011
SNC-Lavalin Operations & Maintenance January 2009 - April 2010
Nexacor December 2007 - March 2009
Resolve Corporation May 2007 - August 2007
Canadian Breast Cancer Foundation 2006 - 2007
SNC-Lavalin ProFac September 2005 - October 2006
SNC-Lavalin ProFac January 2003 - August 2005
SNC-Lavalin ProFac May 2000 - December 2002
Skills
JD Edwards, ERP, Project Management, Process Improvement, Integration, Managerial Finance, Human Resources, Payroll, Management, Finance, HRIS, Business Process..., Business Analysis, Business Process
Education
Seneca College of Applied Arts and Technology 1984 — 1988
Certified General Accountant
Davis + Henderson July 2009 - Present
Resolve Corporation July 2007 - July 2009
EDULINX Canada Corporation October 1996 - June 2007
Education
Imperial College London 1984 — 1985
Master's degree, Computer Science
Confidential Client Department of Defense,in Twinsburg Ohio September 2008 - Present
M & M Enterprises January 1995 - Present
Agrana Foods March 2007 - May 2008
Resolve Corporation January 2007 - March 2007
BPI Information Systems January 1997 - October 2006
Sears Family Dental Center January 1996 - January 1997
National Auto Credit January 1995 - January 1996
Vanstar Computer Corp January 1993 - January 1995
U.S Navy January 1985 - January 1989
Skills
Cisco Certified, Switches, Active Directory, Cisco Technologies, Data Migration, Microsoft Exchange, CCNA, Disaster Recovery, Network Security, Security, Windows Server, Firewalls, Servers, Routers, WAN, Windows, Software Documentation, HP, Microsoft Certified..., Networking, Storage, Help Desk Support, Computer Security, Antivirus, Storage Area Networks, Infrastructure, Troubleshooting, Cisco Routers, Group Policy, Information Technology, BGP, Linux, Virtualization, Network Administration, VLAN, Citrix, VPN, DNS, SAN
Education
Massachusetts Institute of Technology 2013 — 2014
Bachelor's of Electrical Engineering , Electrical Engineering Technologies/Technicians
Cleveland State University 1989 — 1995
Electrical Engineering
In Genius Solutions Inc October 2013 - April 2014
Grey Power September 2011 - August 2013
Sundraiya Consulting Group Inc. March 2009 - September 2011
Virgin Mobile Canada April 2010 - August 2010
Resolve Corporation August 2007 - February 2009
Tranworks (Technion Communication) April 2006 - August 2007
Teleperformance Canada December 2004 - April 2005
Telespectrum Worldwide Inc October 1995 - April 2004
Webhelp.com August 2000 - October 2000
Oakland Crusaders Drum & Bugle Corps October 1990 - October 1995
Skills
Call Center, Business Management, Vendor Management, Contact Centre, Strategic Planning, Planning, Workforce Management, Customer Service, Account Management, Employee Relations, Billing, BPO, Process Improvement, Change Management, Process Engineering, Customer Experience, Outsourcing, Performance Management, Operations Management, Coaching, Customer Satisfaction, Customer Relations, Forecasting, Team Building, Mentoring, Business Strategy, Telecommunications, Sales Management, Hiring, Program Management, Budgeting, Start-ups, Contract Negotiation, Negotiation, Business Analysis, Avaya, Scheduling, Business Process, Leadership Development, People Management, Employee Engagement, B2B, Business Planning, Problem Solving, Analysis, Business Intelligence, Non-profits, Fundraising, Outbound, Inbound
Education
Ryerson University
Human Resource Management
University of Toronto
Arts & Science
D & H Corporation July 2011 - Present
Resolve Corporation April 2008 - June 2010
EDULINX Canada Corporation October 2003 - March 2008
Skills
JavaScript, C#, TFS, Unix, Database Design, Web Services, Microsoft SQL Server, Software Development, Business Analysis, Visual Studio, Java, Java Enterprise Edition, Web Development, Linux, .NET
Education
The University of Tokushima
Master, Electrical Engineering
Cost-Effective Solutions July 2014 - January 2015
Millennium1 Solutions June 2013 - December 2013
Davis + Henderson July 2009 - June 2013
Resolve Corporation March 2006 - July 2009
Business Data Services 1997 - 2006
CIBC Finance Inc. 1995 - 1997
Skills
Vendor Management, Requirements Analysis, Outsourcing, PMP, Quality Assurance, Business Analysis, IT Strategy, Business Intelligence, Business Process, SDLC, Program Management, Process Improvement, IT Management, Software Project..., MS Project, Project Management, PMO, Governance, ITIL, Integration, Business Process..., Change Management, Disaster Recovery, CRM, Software Documentation, Project Portfolio..., Risk Management, Requirements Gathering, Leadership, Systems Analysis, Resource Management, Business Requirements, User Acceptance Testing, Team Leadership, IT Service Management, Call Center, Visio, Call Centers, Project Delivery, Enterprise Architecture, Solution Architecture
Education
Sheridan College 1997 — 1998
Micro-computing, Software Development
Lord Elgin, Burlington, Ontario 1990 — 1994
High School, 12
PRESTO June 2012 - Present
Metrolinx July 2010 - June 2012
Town of Oakville August 2007 - July 2010
Canadian Tire Corporation January 2005 - August 2007
Resolve Corporation 2004 - 2005
Versaware Technologies 1999 - 2001
Digital Publishing Solutions 1999 - 2000
Digital Publishing Solutions Pte. Ltd. (Singapore) 1999 - 2000
DxTech 1997 - 1999
Skills
Business Analysis, Team Management, Program Management, Vendor Management, Project Planning
Education
Bharati Vidyapeeth 1989 — 1992
Bachelor of Engineering (BE), Industrial Engineering
Xchanging January 2009 - Present
Sricom Inc January 2005 - January 2009
Resolve Corporation 2008 - 2009
Liberty Mutual Insurance 2006 - 2008
MetLife/Travelers Insurance April 2005 - July 2006
PRRM Engg College 2000 - 2001
Skills
Oracle, Web Services, SQL, SDLC, Unix, Business Intelligence, PL/SQL, Microsoft SQL Server, J2EE Application..., Software Project..., Requirements Analysis, ETL, Data Warehousing, Java Enterprise Edition, Websphere, DB2, Business Objects, Requirements Gathering, SOA
Education
Gulbarga University 1996 — 2000
BE, Computer Science
Dalarna University
Syrian Economic Task Force October 2012 - Present
Island Recruiting, Charlottetown, Prince Edward Island May 2008 - March 2009
Resolve Corporation May 2007 - August 2008
Citizenship and Immigration Canada - Canadian Embassy August 2001 - December 2005
Takla Contracting Company January 2000 - January 2002
Skills
Financial Analysis, Accounting Research, Procedure Analysis, Team Supervision, Financial Reporting, Fixed Assets, General Ledger, Accruals, Year End Accounts, Procedural Analysis, Business Process..., Team Leadership, Management, Leadership, Team Building, Supervising, Time Management, Project Planning, Training, Teamwork
Education
Carleton University 2009 — 2010
MBA, Finance & International Business
University of Prince Edward Island 2005 — 2008
Bachelor, Business Administration
Damascus University 1997 — 2003
Commerce and Economics
Tangerine June 2013 - Present
Davis & Henderson (D+H) February 2006 - June 2013
Resolve Corporation February 2000 - March 2006
Descartes Systems Group November 1996 - February 2000
Skills
Business Intelligence, Microsoft SQL Server, SDLC, Data Warehousing, T-SQL, Databases, Disaster Recovery, SSIS, Data Modeling, .NET, Governance, Requirements Analysis, Servers, C#, Business Analysis, Visual Basic, Visio, Database Administration
Education
University of Belgrade 1985 — 1990
Bachelor of Science Degree, Computer Information Systems
OMERS May 2014 - Present
OMERS February 2007 - May 2014
OMERS January 2012 - December 2012
Resolve Corporation April 2006 - February 2007
Jason Price Chartered Accountants January 2004 - April 2004
Skills
Pensions, Defined Benefit, Employee Benefits, Process Improvement, Pension Administration, Analysis, Retirement, Benefits Administration, Accounting, Pension Funds, Financial Modeling, Microsoft Excel, Customer Service, Microsoft Office, Business Analysis
Education
Humber College 2009 — 2010
Pension Plan Administration Certificate
Humber College 2003 — 2005
Business Administration - Accounting
Saint Augustine's School, Philippines 1983 — 1994
LDM Associates Limited August 2008 - Present
LDM Consulting January 2008 - July 2008
Resolve Corporation May 2002 - July 2005
PdMain June 2001 - May 2002
LDM Consulting April 2000 - May 2001
Laser Rejuvenation Clinics March 1998 - April 2000
PwC Consulting 1997 - 1998
Bell Canada June 1995 - May 1997
Unitel Communications Inc November 1991 - May 1995
Ford Motor Company March 1988 - October 1991
Skills
Continuous Improvement, Outsourcing, Profitability, Strategic Sourcing, Process Engineering, Strategic Planning, Team Building, Change Management, Operations Management, Negotiation, Budgeting, Customer Relations, Problem Solving, Start-ups, Business Strategy, Business Planning, Business Management, Vendor Management, Account Management, P&L Management, Process Improvement, Forecasting, Cross-functional Team..., Logistics, Financial Management, Business Analysis, Analysis, Coaching, B2B, Management, Budgets, ERP, Business Development, Supply Chain, Business Process, Leadership, CRM, Executive Management, IT Strategy, Business Transformation, Project Planning, Entrepreneurship, Business Process..., Management Consulting, Recruiting, Financial Analysis, Software Documentation, Sales, Finance, Call Centers
Education
Ivey Business School at Western University 1985 — 1987
MBA
Western University 1984 — 1985
BA
Fanshawe College 1978 — 1981
Diploma
Archway Marketing Services July 2009 - Present
Resolve Corporation January 1980 - July 2009
Skills
Management, Process Improvement, RPG, Vendor Management, IBM iSeries, Warehouse Management, B2B, Data Warehousing, Business Intelligence, Business Analysis, Integration, Team Building, Project Management, Cross-functional Team..., Databases, SDLC, Account Management
Education
Indiana Wesleyan University 2005 — 2007
CIT February 2006 - Present
Resolve Corporation March 1996 - January 2006
Skills
SDLC, Application Development, SOA, Integration, Systems Analysis, Software Development, Agile Methodologies, Certified Scrum Master..., BizTalk, .NET, Portal Technologies, Vendor Finance, Loan Origination, Credit Scoring, Project Management, Software Project..., Requirements Gathering, IIS, Visio, SSRS, T-SQL, Requirements Analysis, Microsoft SQL Server, SharePoint, SSIS, Enterprise Architecture, Business Analysis, Web Services, UML
Education
Kennesaw State University 1986 — 1991
Bachelor of Science, Computer Science
Humber College
Sheridan College
Tucows August 2015 - Present
Primus Telecommunications Group, Inc. October 2011 - August 2015
Markel Insurance Co. of Canada (presently Northbridge Financial Corp.) March 2004 - June 2011
Resolve Corporation 2003 - 2004
Education
Humber College
Human Resources Management
University of Toronto
Bachelor of Arts, Political Sciences & Geography
Saddle Creek Logistics Services April 2015 - Present
Kuehne + Nagel November 2013 - Present
The Bonne Bell Company April 2011 - August 2013
interDesign, Inc. December 2009 - April 2011
Archway Marketing Services July 2009 - November 2009
Resolve Corporation January 2004 - July 2009
PolyOne January 2001 - January 2004
MARCONI SERVICES January 2000 - January 2001
Nordson Corporation January 1999 - January 2000
Nordson Corporation 1995 - 2000
Skills
Logistics, Supply Chain, Transportation, 3PL, Shipping, Warehouse Management, Distribution Center..., Freight, Procurement, Process Improvement, LTL, Truckload, Management, SAP, Logistics Management, Operations Management, Team Building, Negotiation, Supply Chain..., Customer Service, Materials Management, Pricing, Budgets, Supply Chain Management, Transportation..., Sourcing, Forecasting, International Logistics, Income Statement, Purchasing, Project Planning, Inventory Management, Export, Continuous Improvement, Import, Container, Reverse Logistics, Trucking, Inventory Control, Cross-functional Team..., Supply Chain Operations, Freight Forwarding, Customs Regulations, Fleet Management, Retail, P&L Management, Training, Order Management, Six Sigma, Leadership
Education
David N. Myers University 1994 — 1996
Bachelor Of Science, Accounting/Business
Sawyer College of Business 1987 — 1989
A.S, Accounting
D+H Limited Partnership December 2011 - Present
Global Knowledge Training September 2010 - September 2011
DCGilhooly Consulting September 2008 - October 2010
Resolve Corporation May 2007 - June 2008
EDULINX Canada Corporation 2000 - 2007
Skills
Account Management, Change Management, Strategic Planning, Risk Management, Financial Analysis, Business Analysis, Professional Services, Leadership, Outsourcing, Analysis, Cross-functional Team..., Team Building, Coaching, Budgets, CRM, Performance Management, Project Planning, Marketing Strategy, New Business Development, Strategy, Process Improvement, Operations Management, Management Consulting, Business Development, Management, Team Leadership, Business Strategy, Business Planning, Business Process..., Sales, Vendor Management, Forecasting, B2B, Sales Management, Program Management, Business Intelligence, Project Management, Team Management, Start-ups, Solution Selling, Training, Strategic Partnerships, Salesforce.com, Executive Management, Sales Process, Sales Operations, Customer Retention, Customer Experience, Call Centers
Education
University of Manitoba 1984 — 1988
B.Comm, Finance and Marketing
Resolve Corporation Quality AnalystEDULINX CANADA CORP2004 - Present
Education
Seneca College of Applied Arts and Technology 2000 — 2003
JPMorganChase January 2011 - Present
President's Choice Financial October 2009 - October 2010
Resolve Corporation October 2007 - October 2009
General Electric 2006 - 2007
Hudson's Bay Company 1993 - 2006
Skills
Process Improvement, Credit Cards, Strategic Planning, Change Management, Operations Management, Vendor Management, P&L Management, Customer Experience, Cross-functional Team..., Customer Satisfaction, Customer Service, CRM, Strategy, Banking, Call Centers, Outsourcing, Business Process..., Business Analysis, Leadership, Financial Services
Education
University of Phoenix 2004 — 2006
MBA, Management
McGill University 1978 — 1981
Bachelor of Commerce, Marketing & Finance
TD October 2014 - Present
RBC January 2013 - October 2014
Allience Data Airmile Reward Program LoyaltyOne May 2012 - October 2012
NVP Software Testing Inc. October 2011 - May 2012
Intact Financial Corporation August 2009 - March 2011
Allience Data Airmile Reward Program LoyaltyOne February 2009 - July 2009
Resolve Corporation October 2008 - February 2009
Symcor April 2008 - October 2008
CIBC July 2005 - April 2008
CGI 2004 - 2005
Skills
Test Planning, Release Management, Test Automation, Test Management, Management, Team Leadership, Project Management, Risk Management, SDLC, Leadership Mentoring, Cross-functional Team..., Budget Estimating, Project Estimation, Quality Assurance, Quality Center, Regression Testing, Strategic Planning, Human Resource Planning, Coaching, Integration Testing, QTP, Requirements Analysis, LoadRunner, Testing, System Integration..., System Testing, User Acceptance Testing, Performance Testing, Agile Testing, Visio, Agile Methodologies, Functional Testing, SoapUI, Test Strategy, Waterfall, Automation, SQL, Business Requirements, Web Applications, Manual Testing, Selenium, Scrum, Test Execution, JIRA, Bug Tracking, HP Quality Center, HP QTP
Education
QAI institution - CSTE Certified 2008 — 2016
QAI, CSTE Certified
CPS Certification-Mercury Interactive(HP) 2003 — 2003
CPS Certificate, Automation certification
Humber College 1998 — 2000
computer programming, Computer Programming certificates
MG science 1993 — 1996
Bachelor of Science (BSc), Chemistry
Alberta Health Services June 2012 - Present
Toronto East General Hospital June 2007 - July 2011
Meridian Credit Union 2004 - 2006
Resolve Corporation 2000 - 2000
Skills
PowerPoint, Coaching, Instructional Design, Leadership Development, Hospitals, Management, Healthcare Management, Critical Thinking, EMR, Team Building, Nursing, Public Health, Leadership, Change Management, Patient Safety, Cerner, Microsoft Excel, Accreditation, Public Speaking, Workshop Facilitation, Software Documentation, Microsoft Office, Healthcare, Training, EHR, Informatics, Adult Education, Healthcare Information...
Education
University of Alberta
University of Alberta
University of Toronto - Ontario Institute for Studies in Education
Dell December 2006 - April 2008
Resolve Corporation September 2006 - December 2006
Romana Bottlers July 2005 - January 2006
Education
Lyceum Northwestern University 1999 — 2004
Cleveland Clinic September 2009 - Present
Resolve Corporation May 2009 - November 2009
Avvenire Solutions June 2008 - April 2009
KeyBank November 1999 - June 2008
KeyCorp 1999 - 2008
D.P.A.I. March 1999 - November 1999
Microsoft September 1998 - March 1999
Esa Software July 1995 - September 1998
LTV Steel May 1990 - July 1995
Skills
Banking, SharePoint, Agile Methodologies, Microsoft SQL Server, Integration, Visual Basic, Leadership, COBOL, .NET, Application Architecture, Systems Analysis, TFS, C#, ASP.NET, iOS development, Mobile Applications, Systems Integration, Scrum, Epic Systems, Distributed Systems, Oracle PL/SQL..., FTP, System Testing, Medical Records, Medical Billing, Hospital Information..., Test Driven Development, Xcode, Mac OS, TCP/IP, Project Management, ETL, Device Integration, Data Interfaces, Technical Liaison, Real-time Data..., Manufacturing, E-commerce, ASP
Education
The University of Akron 1984 — 1990
B.S. Electronic Engineering Technology, Electronic Engineering Technology
Dexia Credit Local July 2008 - Present
Guest Supply April 2006 - July 2008
Resolve Corporation June 1998 - April 2006
Education
Shanghai Maritime University
Master
Soochow University (CN)
Bachelor, Mathematics
Martin-Brower 2009 - Present
Resolve Corporation 1998 - 2009
Skills
Employee Relations, Labor Relations, Collective Bargaining, Halogen, Kronos Timekeeping, Ultipro, Human Resources, Supply Chain Management, Logistics, Distribution Center..., Health & Welfare..., Benefits Administration, Greenfield Projects, Recruiting, Management, Talent Management, Customer Service, Employment Law, Statutory Compliances, Transportation, Print On Demand, Direct Mail, Direct Marketing, Third Party Vendor..., Demand Fulfillment, Workers Compensation, Compensation Structures, Pay Equity, Employment Equity, Employment Standards, Health & Safety..., Municipal Management, Dependable Team Player, Analytical Skills, Creative Problem Solving, Change Management, Applicant Tracking..., Coaching, Continuous Improvement, Deferred Compensation, Employee Benefits, Employee Engagement, Employee Training, HR Policies, HRIS, Inventory Management, Leadership, Negotiation, Onboarding, Operations Management
Education
Athabasca University 2014 — 2017
Bachelor's Degree, Human Resources and Labour Relations
HRPA 2009 — 2010
CHRL, Human Resources Management
Algonquin College of Applied Arts and Technology
Human Resources Management
Omnivex Corporation October 2008 - Present
Resolve Corporation September 1999 - October 2008
Resolve Corporation November 2006 - March 2008
Skills
Integration, C#, Business Analysis, Requirements Analysis, SDLC, Change Management, Team Leadership, Outsourcing, SQL, IT Strategy, ITIL, ASP.NET, Project Management, Microsoft SQL Server
Education
1992 — 1997
BSc, Information Technology, Mathematics
The Lowe-Martin Group January 2014 - Present
The Lowe-Martin Group July 2013 - January 2014
Lowe-Martin Group April 2012 - June 2013
Lowe Martin Group December 2008 - April 2012
Resolve Corporation January 2007 - August 2008
IKEA of Canada June 2001 - December 2006
A&W Food Services of Canada August 1989 - March 2001
Skills
Project Management, Customer Service, Strategic Planning, Operations Management, Security, Customer Satisfaction, Succession Planning, Loss Prevention, Management, Strategy, Coaching, Occupational Health, Change Management, CRM, Leadership, Process Improvement, Manufacturing, Facilities Management, Team Building, Project Planning, Team Leadership, Continuous Improvement, Training, Program Management, Performance Management
Education
Algonquin College of Applied Arts and Technology
Distribution Fullfillment Advertising Marketing 1999 - Present
Clinical Research Management, Inc. (ClinicalRM) 2014 - 2015
Clinical Research Management 2011 - 2014
Archway Marketing Services 2009 - 2011
Resolve Corporation 1999 - 2009
Haselow Marketing Communication 1994 - 1999
Skills
Accounting, Business Intelligence, Business Analysis, Budgets, Team Leadership, Leadership, Strategic Planning, Financial Analysis, Financial Reporting, Planning Budgeting &..., Process Improvement, Project Management, Business Process, Payroll, Change Management, Program Management, Microsoft Dynamics ERP
Education
Indiana Wesleyan University
Bachelor of Science, Management
Dream Unlimited June 2012 - Present
CBRE May 2008 - June 2012
Resolve Corporation June 2007 - May 2008
Rybka Smith & Ginsler Ltd (now MMM Group) December 2006 - July 2007
IBM October 2003 - September 2006
Skills
Access, Adobe Acrobat, Budgets, Databases, MS Project, Management, Microsoft Excel, Microsoft Office, Negotiation, Process Improvement, Program Management, Project Coordination, Project Management, Project Planning, Proposal Writing, Software Documentation, Strategic Planning, Time Management, Visio, Web Design
Education
George Brown College 2013 — 2014
Web Development Certificate
George Brown College 2006 — 2007
Executive Assistant Certificate
Ateneo Graduate School of Business 1998 — 1999
MBA for Middle Managers
Mapua Institute of Technology
BS Chemical Engineering, Chemical Engineering
Olondriz Memorial Academy
High School
IESO November 2013 - Present
D+H 2008 - February 2013
Resolve Corporation 2008 - 2009
SunLife 2007 - 2008
Bank of Montreal 2004 - 2007
RBC Insurance 1997 - 2004
Liberty Health 1988 - 1997
Holt Renfrew 1983 - 1989
Holt Renfrew 1983 - 1989
Skills
Business Continuity, Business Impact Analysis, Pandemic Planning, Recovery Strategies, Emergency Notification
Education
Seneca College of Applied Arts and Technology
Bachelor of Business Administration (BBA)
Sienna Senior Living April 2015 - Present
HighJump January 2014 - April 2015
Aecon June 2010 - December 2013
Resolve Corporation July 2007 - July 2010
Resolve Corporation August 2004 - June 2007
Resolve Corporation July 2003 - July 2004
Resolve Corporation March 2001 - June 2003
Resolve Corporation August 1998 - February 2001
Resolve Corporation April 1996 - June 1998
IBM Canada Ltd. 1974 - 1996
Skills
PMP, Project Management, Business Analysis, Change Management, Vendor Management, MS Project, Process Improvement, Program Management, Business Process..., PMO, Requirements Analysis, Project Planning, Project Portfolio..., Team Leadership, Requirements Gathering, Business Process..., Outsourcing, Business Requirements, Proposal Writing, Business Process Mapping, Management Consulting, BPO, SDLC, Solution Architecture, Solution Selling, Solution Development, Solution Implementation, Project Delivery, Software Project..., Resource Management, Cross-functional Team..., ERP, Business Intelligence, ITIL, Quality Assurance, Visio, Business Process, Software Documentation, Leadership, SharePoint, Enterprise Architecture, IT Management, CRM, IT Service Management, Integration, Microsoft Project, Process Engineering, Project Coordination, IT Strategy, Risk Management
Education
York University - Schulich School of Business 1999 — 2000
Master's degree, Project Management
York University 1974 — 1978
BA, Psychology
Marianopolis College 1970 — 1972
CEGEP, Liberal Arts and Sciences/Liberal Studies
Verdun High
Archway Marketing Services May 2008 - February 2010
Resolve Corporation August 2008 - July 2009
Education
Lorain County Community College 2010 — 2012
Nursing
eHealth Ontario April 2013 - Present
eHealth Ontario September 2010 - April 2013
Archway Marketing Services 2009 - September 2010
Resolve Corporation 2004 - 2009
Skills
Microsoft SQL Server, SSIS, SSRS, T-SQL, Software Documentation, Business Analysis, Business Intelligence, Data Warehousing, Project Management, SQL, Process Improvement, Database Design, Quality Assurance, Databases, Team Leadership, ITIL, .NET, VB.NET, Oracle, PL/SQL, Web Services, ASP.NET, ETL, C#, XML, Data Modeling, SDLC, Integration, Visio, Enterprise Architecture, SharePoint
Education
Huazhong University of Science and Technology
Master, Engineering
Archway Marketing Services December 2004 - Present
Resolve Corporation 2008 - 2009
The Chilcote Company 2001 - December 2004
Skills
SQL, AS400, Problem Solving
Education
ELearning course 2000 — 2001
A+ Cert, Computer PC HD/SW cert
Cuyahoga Community College
SQL
Archway Marketing Services 2010 - Present
Resolve Corporation 2008 - 2010
Human-i-Tees 2000 - 2005
Education
Hamilton College
Bachelor's Degree, Mathematics
State University of New York at New Paltz
Master's Degree, Information Technology
Now February 2012 - Present
Katz Group Canada December 2008 - April 2010
Resolve Corporation October 2007 - December 2008
Pfizer Canada Inc September 2004 - August 2006
Prudential Insurance Company January 2000 - August 2001
Skills
Accounting, Payroll
Education
Sheridan College 2007 — 2009
CPM, Payroll Administration
Irvine Valley College 1999 — 2000
Certificate, Accounting
TELUS Physician Solutions (formerly Wolf Medical) March 2011 - Present
Embla Systems, Inc. June 2010 - February 2011
Covidien March 2006 - October 2009
Resolve Corporation November 2005 - March 2006
MicroAge Canada June 2004 - October 2005
Cuso International May 2000 - November 2000
Rogers Communications June 1998 - March 2000
Taima Corporation August 1997 - May 1998
Keyin College Inc May 1994 - June 1997
Venture Graphics & Design January 1992 - March 1994
Skills
Medical Devices, Hardware Diagnostics, Cross-functional Team..., Capital Equipment, Computer Hardware, Windows, Mac, Technical Training, Software Documentation, Project Management, Business Travel, Medical Software, Help Desk Support, Employee Training, Computer Network..., Databases
Education
Central Newfoundland Regional College
Memorial University of Newfoundland
Hewlett-Packard April 2013 - Present
Hewlett-Packard November 2010 - April 2013
Resolve Corporation May 2007 - November 2010
CitiCorp Vendor Finance 2002 - 2007
Petro-Canada August 2000 - August 2002
Petro-Canada August 1997 - August 2000
Skills
Call Center, Problem Solving, Problem Analysis, Collaborative Problem..., Job Coaching, Process Improvement, process control, Financial Risk, Fraud Detection, Collections, Skip Tracing, New Business Development, Persistence, Pay Close Attention to..., Big Picture View, Committed to..., Business Relationship..., Call Centers, Finance, Business Analysis, Risk Management, Process Control, Sales Management, Analysis, Team Leadership, Forecasting, Negotiation, CRM, Financial Analysis, Business Process..., Cross-functional Team..., Channel Partners, Professional Services, Account Management, Business Alliances, HP, Direct Sales, Sales Process, Enterprise Software, Salesforce.com, SaaS, Go-to-market Strategy, Vendor Management, Sales Enablement
Education
Sheridan College 2013 — 2013
Project Management
University of Kinshasa 1989 — 1996
Business Law
Loupiots
The Standard November 2013 - Present
Merck June 2012 - November 2013
Merck January 2010 - June 2012
Schering-Plough July 2004 - January 2010
Resolve Corporation 2000 - 2004
ADP June 1999 - September 2000
Skills
Pharmaceutical Sales, CRM, Management, Sales Process, Marketing Communications, Account Management, Sales Force Development, New Business Development, Sales Management, Cardiology, Sales, Marketing Strategy, Sales Effectiveness, Customer Retention, Cross-functional Team..., B2B, Selling, Business Development, Sales Operations, Strategic Planning, Pharmaceutical Industry, Neurology, Product Launch, Endocrinology
Education
Salisbury University 1993 — 1998
Bachelors, Biology
Northern high
Loblaw Companies Limited November 2009 - Present
Resolve Corporation April 2005 - January 2009
Regal Greetings and Gifts November 1998 - April 2005
Holiday House April 1995 - October 1998
Skills
Call Center, Performance Management, Management, Team Building, Call Centers, Customer Service, Workforce Management, Analysis, Leadership, Outsourcing, Customer Satisfaction, Change Management, Customer Experience, Customer Retention, Cross-functional Team..., Business Process, Retail, Team Management, Vendor Management, CRM, Process Improvement, Team Leadership, Operations Management, Business Analysis, Business Process...
Education
Humber College 1980 — 1982
Travel and Tourism
TD July 2014 - Present
CIBC July 2012 - July 2014
CIBC September 2007 - July 2012
CGI July 2006 - September 2007
Resolve Corporation January 2005 - May 2006
Skills
Human Resources, HR Consulting, Strategic Planning, Labour Market Research, Leadership, Retail Banking, Resourcing Strategy, IT Recruitment, Advertising, Finance, Sales, Contract Recruitment, Graduate Recruitment, Marketing Strategy, Social Media Marketing, Talent Management, Talent Acquisition, Executive Search, Employee Relations, Employee Engagement, Employee Benefits, Employee Management, Employee Surveys, Employee Recognition, Onboarding, Taleo, RMS, Negotiation, Public Speaking, Microsoft Office, Presentations, Database Administration, Policy, Corporate Branding, Workshop Facilitation, Relationship Management, Strategic Recruitment..., Project Management
Education
Institute of Professional Management 2005 — 2006
Registered Professional Recruiter, (RPR)
Saint Mary's University 2000 — 2004
BA and HRM Cert., Psychology and Human Resource Management
Charels P Allen
Predictive Index Training
Predictive Index Training
PLUMBERS UNION LOCAL 55 July 2010 - Present
Mr. Rooter Plumbing September 2009 - February 2010
Safeguard Properties April 2009 - September 2009
Lawson Products June 2005 - March 2009
Resolve Corporation January 2002 - June 2005
Baldwin-Wallace College September 2000 - June 2002
Skills
Recruiting, Human Resources, Sales Operations, Customer Service, Analysis, Vendor Management
Education
Baldwin Wallace University 2000 — 2004
Bachelor of Arts, Finance, Management and Human Resource Certificate
Aviva Canada March 2011 - Present
The Dominion of Canada General Insurance Company September 2010 - March 2011
Aviva September 2009 - November 2010
Resolve Corporation June 2009 - September 2009
AVIVA/Pilot, Toronto March 2006 - June 2009
RBC Financial Group, Technology Shared Services, Mississauga, Ontario November 2005 - June 2006
CIBC (Canadian Imperial Bank of Commerce), Toronto, Ontario June 2002 - November 2005
Rogers Communications, Toronto, Ontario January 2001 - June 2002
Skills
Regression Testing, User Acceptance Testing, Quality Center, Testing, SDLC, Test Planning, Test Cases, Quality Assurance, System Testing, Test Strategy, Software Quality..., Test Automation, Performance Testing, QTP, Business Requirements, Defect Tracking, Requirements Analysis, SQL, Waterfall, Test Management, Manual Testing, Load Testing, Test Execution, Test Estimation, Integration Testing, Agile Methodologies, Agile Testing, Requirements Gathering, LoadRunner, System Integration..., Release Management, JIRA, WinRunner, Functional Testing, Mainframe, CMMI, DB2, Gap Analysis, Defect Life Cycle, Selenium, VBScript, ClearQuest, Agile & Waterfall..., Systems Analysis, RUP, Scrum, Exploratory Testing, Agile Project Management, Usability Testing, Software Testing Life...
Education
Kyiv National Taras Shevchenko University
Master’s Degree in Engineering, MANUFACTURING CONTROL AUTOMATION SYSTEMS
BMO December 2011 - Present
TD Bank Group November 2010 - December 2011
Resolve Corporation May 2007 - January 2009
EDULINX Canada Corporation 1997 - 2009
Habib Bank Limited 1978 - 1997
Skills
Banking, Call Centers, Customer Service, Coaching, Loans, Portfolio Management, Finance, Time Management, Process Improvement, Business Analysis, Team Leadership
Education
Canadian Securities Institute
CSC, Financial Securities like Stocks, Bonds
American Institute of Banking, New York 1993 — 1993
Professional Banking Ceritifitae, Banking
Karachi University 1986 — 1988
L.LB, LAW
Institute of Bankers
Banking Diploma, Banking
Karachi University 1972 — 1977
M.Sc, Statistics
Rockwell Automation August 2014 - Present
Rockwell Automation March 2010 - August 2014
Resolve Corporation August 2006 - June 2009
Archway (formerly Resolve Corporation) June 2009 - 2009
2003-2006Resolve Corporation September 2003 - August 2006
Skills
Training, Customer Satisfaction, Customer Service, Account Management, Team Building, CRM
Education
Cuyahoga Community College 2004 — 2006
Brunswick High School Applied Business 2000 — 2004
University of Phoenix
Business Management and Operations
MAXIMUS Canada February 2014 - Present
Mediamix Interactive September 2009 - February 2014
Deloitte March 2008 - September 2009
Resolve Corporation January 2006 - October 2007
Archway Marketing Services September 2003 - August 2005
Cendant Canada April 2002 - September 2003
Staples Business Depot January 1999 - April 2002
UPS January 1994 - January 1999
Skills
Leadership, CRM, Performance Management, Sales, Change Management, Business Strategy, Analysis, Customer Experience, Operations Management, Forecasting, Telecommunications, Employee Training, Call Centers, Process Improvement, Management Consulting, Program Management, Strategic Planning, Account Management, Team Building, Customer Service, Coaching, Customer Satisfaction, Management, Leadership Development, Team Leadership, Budgets, Business Planning, Training, Project Planning, Business Process..., Vendor Management, Executive Management, Outsourcing, Contact Centers
Education
Acadia University 1986 — 1991
Biology/Biological Sciences, General
Acadia University
Business and Arts
Acadia University
Bachelor of Science Degree, Biology
Department of National Defence January 2007 - Present
Algonquin College Students' Association October 2006 - December 2006
Randstad Canada June 2006 - September 2006
Resolve Corporation May 2003 - June 2005
Education
Algonquin College of Applied Arts and Technology 2005 — 2007
Computer Systems Technology, Information Technology
Resolve Corporation Sales and Marketing RepresentativeNational Geographic ChannelNovember 2003 - November 2004
NGC Network India Pvt Ltd 2003 - 2004
Education
Christ University, Bangalore 2000 — 2003
BBM, Marketing
Walmart Logistics April 2011 - Present
Supply Chain Management, a member company of Exel Logistics April 2011 - June 2014
SCM Canada 2010 - April 2011
Archway Marketing Services July 2009 - July 2010
Resolve Corporation October 2007 - July 2009
Skills
Logistics, Supply Chain Management, Warehousing, Operations Management, Inventory Management, Supply Chain, Transportation, Shipping, Warehouse Management, 3PL, Inventory Control, Process Improvement, Continuous Improvement, Procurement, Team Building, Distribution Center..., Customer Service, Logistics Management, Change Management, Customer Satisfaction, Transportation..., Reverse Logistics, Supply Chain..., Materials Management, Freight, Purchasing, Forecasting, Production Planning
Education
Michigan State University 2012 — 2012
Logistics, Materials, and Supply Chain Management
Niagara College 1991 — 1993
Nymity May 2015 - Present
Target April 2013 - April 2015
Davis + Henderson 2008 - 2013
Resolve Corporation 2005 - 2008
EDULINX Canada Corporation 2003 - 2005
Skills
Privacy Compliance, Security Compliance, Information Security..., Privacy Regulations, Data Privacy, Privacy Policies, Governance, Risk Management, CIPP, Compliance PCI, Compliance, PIPEDA, Privacy Act, Process Improvement, Vendor Management, Requirements Analysis, Change Management, Business Analysis, Program Management, Auditing, Leadership, Business Process..., Financial Risk, Risk Assessment
Education
Ryerson University
B.Comm, Accounting and Finance
Contract world April 2013 - October 2013
Live Xchange- Contract world September 2010 - November 2012
Resolve Corporation January 2005 - June 2009
Movie Gallery January 2004 - January 2007
CIBC March 2003 - August 2004
RMH April 2000 - November 2003
Connect North America January 2002 - March 2003
Skills
Customer Service, Customer Satisfaction, Call Center, Leadership, Training, Recruiting, Team Building, Coaching, Management, Cross-functional Team..., Business Process..., Customer Experience, Time Management, Problem Solving, Microsoft Office, Sales, Microsoft Excel, Mentoring, Outlook, Microsoft Word, Team Leadership, Data Entry, Forecasting, Project Planning, Credit Cards, Call Centers, Public Speaking, Performance Management, Marketing, Strategic Planning, Operations Management, Account Management, Change Management, Troubleshooting, Vendor Management, Analysis, Business Analysis, Employee Relations, Teamwork, Process Scheduler, Business Strategy, PowerPoint, Process Improvement, Project Management, Data Analysis, Supervisory Skills, Team Management, Negotiation, Leadership Development, CRM
Education
Kine Concept 1998 — 2000
Massage Therapy, Massage Therapy
University of New Brunswick 1998 — 2000
Kinesiology, Kinesology
Elser Interactive Solutions March 2005 - Present
Resolve February 2004 - March 2005
Resolve Corporation January 2003 - March 2005
Skills
Requirements Gathering, Business Analysis, SQL, Vendor Management, Project Management, CRM, Leadership, Networking, SharePoint, Program Management, XML, Team Leadership, Visio, SEO
Education
Southwestern Illinois College 2002 — 2003
Information Technology
PNR RailWorks May 2015 - Present
Archway Marketing Services 2009 - May 2015
Resolve Corporation 2006 - 2009
Sykes 1998 - 2004
Skills
ISO 9001 Lead Auditor, ISO 9001 Management..., GMP, Process Management, Supply Chain Management, Compliance Audits, Security Audits, Call Centre Management, Project Management, Procurement, Quality Management, People Management, Call Centre, Management, Customer Satisfaction, Call Centers, Quality Assurance, Analysis, Quality System, Software Documentation, Business Process, Vendor Management
Education
De La Salle University
Bachelor of Science degree in Business Administration, Computer Applications
University of Toronto
Lean Six Sigma
Allen Lund Company July 2007 - August 2009
Trinity Transport, Inc. January 2006 - July 2007
Resolve Corporation January 2005 - April 2006
DHL February 2002 - August 2004
Education
Capella University 2008 — 2011
BS, Project Management
National Logistics Services (2006) Inc. August 2015 - Present
SCI Group Inc June 2014 - August 2015
Rogers Communications May 2013 - November 2013
Archway Canada July 2009 - September 2012
Resolve Corporation April 2006 - July 2009
Watts Distribution Services Ltd. May 1990 - September 2006
Skills
Contract Negotiations, Problem Solving, Customer Service, Transportation, Logistics, Budgeting, Warehousing, Strategic Planning, Supply Chain Management, Supply Chain, Analysis, Negotiation, Continuous Improvement, Operations Management, Contract Negotiation, Coaching, Cross-functional Team..., Shipping, Excel, Word, Scheduling, Customer Satisfaction, Windows, Management, Account Management, Leadership, Strategy, 3PL, Inventory Management, Logistics Management, Team Building, Marketing, Microsoft Excel, Budgets
Education
The Investment Funds Institution of Canada 2012 — 2012
Certificate, Canadian Invetsment Funds Course, 3.4
Independant Mortgage Broker Association of Onatrio (IMBA) 2011 — 2011
Licensed Mortgage Broker
Seneca College of Applied Arts and Technology 1979 — 1982
Business Administration Degree-with Honors, Distribution and Logitics Management
AMEC July 2010 - Present
PayTrak Payroll Services March 2009 - July 2010
Endpoint Research November 2006 - July 2008
Resolve Corporation June 2003 - November 2006
Abbott Laboratories July 1999 - February 2003
Skills
SAP, Financial Reporting, Accounting, Payroll, Account Reconciliation, Accounts Receivable, Accounts Payable
Education
Academia de Studii Economice din București 1990 — 1995
Economics
Ingram Micro April 2013 - Present
Ingram Micro June 2010 - April 2013
Avis Budget Group June 2009 - June 2010
Resolve Corporation December 2007 - June 2009
International Pool & Spa April 2003 - December 2007
CUPE Local 79 April 2002 - September 2002
Skills
Employee Benefits, HRIS, Human Resources, Payroll, ADP Payroll, PeopleSoft, Training, Process Improvement
Education
Canadian Payroll Association 2008 — 2015
CPM, Payroll
Nipissing University 2000 — 2004
B.Sc. Honours; my B.Sc. Honours, Psychology; Neuroscience; Genetics
Millennium1 Solutions May 2013 - Present
Davis + Henderson July 2009 - May 2013
Resolve Corporation 1998 - 2009
GE 1996 - 1998
IBM Romania 1993 - 1996
Romania Fire Department 1991 - 1993
Skills
Disaster Recovery, Virtualization, Vendor Management, Infrastructure, VMware, Firewalls, vSphere, Cisco Nexus, Active Directory, Networking, ITIL, Visio, Business Analysis, Software Documentation, Enterprise Architecture, Switches, Servers, Requirements Analysis, High Availability, VoIP, NetApp, Business Intelligence, Cisco Technologies, Call Centers, Enterprise Software, VPN
Education
Global Knowledge 2010 — 2010
VMWARE vSphere 4 Fast Track
EMC 2009 — 2009
SAN Technologies and SAN Replication Technlogies
York University - Schulich School of Business 2006 — 2006
Project Management
Universitatea „Politehnica” din București 1986 — 1991
Bachelor, Electronics and Telecommunication
Stantec January 2015 - Present
Dessau October 2012 - January 2015
BayCADD Solutions Inc. April 2008 - October 2012
Resolve Corporation June 2004 - March 2008
Skills
Troubleshooting, Active Directory, VoIP, Cisco Technologies, Servers
Education
Carleton University 2007 — 2009
Master, Project Management
University of Ottawa
First Communications December 2010 - Present
Archway Marketing Services July 2009 - March 2010
Resolve Corporation August 2000 - July 2009
Premix, Inc. November 1988 - August 2000
Cleveland Clinic Foundation 1977 - 1986
Education
Baldwin Wallace University 1993 — 1995
MBA, Business Administration
Skills for Employment, Life and Family September 2010 - Present
Human Resources Professional Association of Peel May 2010 - Present
Rogers 2006 - 2010
Hub Financial October 2004 - June 2006
Resolve Corporation March 2003 - September 2004
The Co-operators February 2002 - March 2003
La Senza September 2000 - October 2001
The Royal Bank of Canada September 1999 - September 2000
Skills
Employee Relations
Education
McMaster University
B.A., English
Sheridan College
Post-Graduate, Human Resources
The Ottawa Citizen September 2007 - Present
Resolve Corporation December 2000 - February 2006
Royal Bank of Canada June 1989 - November 2000
Skills
Operations Management, Management, Team Building, Change Management, Project Management, Team Leadership, Customer Service, Team Management, Process Improvement
Education
Concordia University
IBM May 2011 - August 2011
IBM May 2011 - August 2011
London Police September 2010 - December 2010
Fanshawe College July 2010 - August 2010
University of Western Ontario January 2010 - April 2010
Fanshawe College September 2008 - December 2008
Resolve Corporation January 2007 - August 2007
Tripathy Co. Ltd November 2004 - November 2005
Skills
Networking, Unix, Databases, Windows, Access
Education
Fanshawe College 2008 — 2011
Computer systems Technology, computers
Algonquin College of Applied Arts and Technology
Bangalor technology Institution
MCP
NIIT
Utkal University
Information Technology and Managemnet, Network engineering
Descartes Systems Group May 2014 - Present
UPI Energy LP October 2011 - November 2013
Peel - Brampton August 2009 - March 2010
Region of Peel August 2009 - March 2010
Lavender Lane Co July 2008 - August 2009
Orangeville July 2008 - August 2009
Resolve Corporation October 2006 - July 2008
Skills
Data Entry, Customer Service, Administrative..., Microsoft Office, Time Management, Office Management, Outlook, Invoicing, Microsoft Excel, Budgets, Spreadsheets, Analysis, Account Reconciliation, Microsoft Word, PowerPoint, Telephone Skills, Accounting, Event Management, Databases, Program Management, Administration, Accounts Receivable, Bookkeeping, Access, Administrative...
Education
Georgian College 2007 — 2008
Certificate, Office Administration - General
Fleming College 2004 — 2006
Diploma, Educational Assistant
Morrison Student Legal Services June 2014 - Present
Univesity of Windsor, Faculty of Law September 2012 - Present
Windsor-Essex Bilingual Legal Clinic September 2012 - Present
Childhope Foundation Canada September 2000 - Present
United Way GenNext Ambassador Network September 2010 - August 2012
Davis + Henderson September 2008 - August 2012
McMaster University September 2011 - April 2012
Resolve Corporation July 2007 - September 2008
Connexion Emploi Canada – Mississauga, ON June 2007 - August 2008
People to People International July 2007 - July 2008
Skills
Compliance, Legal Compliance, Corporate Law, Business Process..., Research, Policy Analysis, Strategic Planning, Training, Business Process, Data Analysis, Proposal Writing, Teaching, Budgets, French, Public Speaking
Education
University of Windsor 2012 — 2015
Doctor of Law (J.D.)
McMaster University 2011 — 2012
Masters, Public Policy, International Affairs
University of Toronto 2003 — 2009
Honours Bachelor of Arts, International Affairs, Economics, French
Private September 2013 - Present
Algonquin College January 2012 - Present
Davis and Henderson, Credit Solutions Group November 2009 - November 2010
Resolve Corporation September 2006 - November 2009
Skills
Customer Experience, Data Entry, Customer Service, Teamwork, Outlook, Time Management, Patience
Education
Algonquin College of Applied Arts and Technology 2012 — 2015
Diploma, Early Childhood Education
Dawson College 1999 — 2001
Social Science
itravel2000 December 2014 - Present
Alterna Savings April 2013 - December 2014
Sears Canada January 2013 - April 2013
Sears Canada August 2011 - January 2013
D+H December 2010 - August 2011
Davis and Henderson, Credit Solutions Group June 2008 - December 2010
Resolve Corporation August 2006 - June 2008
Skills
Workforce Management, Customer Experience, Customer Service, Call Center, Time Management, Forecasting, Contact Centers, Call Centers, Team Management, CRM, Team Leadership, Analysis, Customer Satisfaction, Leadership, Operations Management, Teamwork, Coaching, Retail, Data Analysis, Management, Training, Change Management, Performance Management, Employee Training, Recruiting, Vendor Management, Team Building, Employee Relations
Education
Humber College 2008 — 2009
Diploma, Fashion Arts
Ascension
IBM November 2007 - February 2014
Resolve Corporation December 2008 - December 2011
Spring Air Sommex Corporation January 2007 - October 2007
Skills
IBM Certified Sales..., Software Development, Branch Banking, Financial Accounting, Extreme Programming, Sales, AIX, Fraud Detection, Visual Studio, IBM Certified, CRM, Solution Selling, Call Center, Team Leadership, Process Improvement, SQL, Analysis, Business Process, Call Centers, Business Analysis, Cloud Computing, Vendor Management, Enterprise Software
Education
Université du Québec en Outaouais 2003 — 2006
Bachelor, Bachelor of Business Administration
La Cite Collegiale 2001 — 2003
IT Programmer, Information Technology
CIBC April 2014 - Present
CIBC May 2010 - April 2014
CIBC July 2009 - May 2010
Resolve Corporation September 2008 - November 2008
Procor Limited August 2008 - September 2008
Omron Health Care Canada June 2007 - December 2007
Skills
Human Resources, Talent Management, HRIS, Performance Management
Education
York University 2002 — 2007
Bachelor of Arts (BA), Public Policy and Management
Sheridan College
Diploma, Human Resources Management
Home Sr. Programmer/AnalystArchway Marketing ServicesAugust 2007 - March 2014
Barnes Distribution June 2000 - August 2007
Resolve Corporation June 1998 - June 2000
DPAI July 1997 - May 1998
CMIS November 1996 - June 1997
Leader National Insurance August 1989 - November 1996
Legalsystems November 1983 - July 1989
Skills
COBOLII, RPG III, RPG IV, RPG Free, iSeries development, RPG, Program Management
Education
Otterbein College 1962 — 1964
Left after two years for my MRS degree., Psychology
James Ford Rhodes H.S. 1958 — 1962
High School Diploma, Latin and English