Experience
Verde Energy USA  September 2015 - Present
Whaley Energy Consulting LLC   June 2012 - August 2015
GenSolutions LLC   December 2012 - January 2014
Vertex Business Services   2010 - June 2012
Whaley Energy Consulting, LLC   February 2005 - May 2010
Direct Energy  June 2001 - July 2004
TXU  1999 - 2000
El Paso  1995 - 1999

Skills
Contract Negotiation, Commodity Markets, Energy, Natural Gas, Risk Management, Mergers & Acquisitions, Strategic Planning, Energy Industry, Financial Analysis, Outsourcing, Business Process..., Change Management, Contract Management, Financial Modeling, Commodity, Forecasting, Business Intelligence, Business Analysis, Business Transformation, Program Management, Process Improvement, Strategy, Business Development, Leadership, Vendor Management, Project Management, Energy Conservation, Management Consulting, Team Leadership, Business Planning, Renewable Energy, Smart Grid, Procurement, Executive Management, Energy Markets, Business Strategy, Energy Management, Operations Management, Business Process, Call Centers, Management, CRM, BPO, Electricity, Team Building, Analysis, Start-ups, Project Planning, New Business Development, Performance Management

Education
The University of Texas at Austin   1977 — 1981
Bachelor's degree, Business Administration - Petroleum Land Management

The University of Texas at Austin   1977 — 1981
BBA, Petroleum Land Management

Experience
NAVIS  January 2015 - Present
Vertex Business Services   November 2010 - January 2015
Les Schwab Tire Centers  September 2001 - November 2010
ORCOM Solution   September 1998 - September 2001

Skills
Java, Web Services, REST, JSON, Business Analysis, Agile Methodologies, SDLC, Requirements Analysis, SQL, Software Development, XML, C#, Integration, Vendor Management, Oracle, GWT, Scrum, RPG Free, iSeries development, Ant, Git, Software Design

Education
University of Phoenix   2004 — 2006
Bachelor of Science, Information Technology, 3.86 of 4.0

San Diego State University-California State University   1988 — 1991
Associate's degree, Business Administration and Management, General

Experience
Progressive Insurance  October 2013 - Present
City of Arlington  December 2011 - February 2013
Vertex Business Services   July 2010 - August 2011
Integrated Alliance, L.P.   February 2009 - August 2010

Skills
Access, Microsoft Excel, Microsoft Office, Data Analysis, Data Entry, Outlook, PowerPoint, Customer Service, Microsoft Word, Analysis, Customer Satisfaction, Visio, Teamwork, Time Management, Process Improvement, Leadership, Telephone Skills

Education
The University of Texas at Arlington   2008 — 2013
Business Administration, International Business-Spanish

The University of Texas at Arlington - College of Business   2008 — 2013
Business, International Business

Mesquite High School   2004 — 2008
Diploma, General

Experience
Vertex Business Services   October 2012 - Present
Vertex Business Services   April 2012 - September 2012
Vertex Business Services   October 2011 - March 2012
Vertex Business Services   July 2010 - September 2011
Vertex Business Services   June 2008 - June 2010
Alliance Data  February 2005 - August 2008
Alliance Data  October 2002 - January 2005
Alliance Data  December 1999 - September 2002
Electronic Data Systems  January 1999 - November 1999
Coopers & Lybrand  1994 - 1996

Skills
Financial Analysis, General Ledger, Process Improvement, Forecasting, Financial Reporting, Accounting, Human Resources, Benefits Management, Benefits Administration, 401k, Project Management, Business Process Mapping, PeopleSoft, Payroll, Performance Management, Mergers, Management, Finance, Budgets, Sarbanes-Oxley Act, Recruiting, Employee Relations, Account Reconciliation, Access, Talent Management, Talent Acquisition, Personnel Management, Business Process..., Integration, Employee Benefits, Essbase, Business Process, Variance Analysis, HR Transformation, HRIS, Onboarding, Deferred Compensation, PMP, ADP Payroll, Income Statement, Succession Planning, Applicant Tracking..., Training, SaaS, HR Policies, Labor Relations, Employee Training, Analysis, Internal Audit, Leadership

Education
The University of Texas at Austin   1994 — 1998
Business, Accounting and Finance

Experience
CA Technologies  May 2015 - Present
RZS IT Consulting   September 2009 - Present
Vertex Business Services   September 2011 - December 2014
Rent-A-Center  June 2010 - August 2011
Perot Systems  October 2008 - September 2009
Perot Systems  January 2001 - October 2008
Perot Systems  August 1996 - January 2001

Skills
IT Service Management, Agile, Scrum, OOAD, Object Oriented Design, Continuous Integration, Iterative, SDLC, UML, IT Management, Enterprise Architecture, Business Process, Software Project..., Team Leadership, Agile Project Management, ITIL, Application Development, Agile Methodologies, Software Development, .NET, Microsoft SQL Server, Leadership, Integration, SOA, Project Management, Analysis, Business Intelligence, Solution Architecture, Vendor Management, SharePoint, IT Strategy, Business Analysis, PMP, Requirements Gathering, Leadership Development, Organizational..., Strategic Consulting, Management, Process Improvement

Education
University of Louisiana at Lafayette   1983 — 1995
MSCS, MBA, BS, Computer Science, Business Administration, Finance, Marketing

Carey College, Colombo, Sri Lanka   1968 — 1981
GCE A/L Science

Experience
Cabelas Inc  February 2015 - Present
Vertex Business Services   June 2012 - February 2015
Aflac  September 2010 - September 2011
Regional West Medical Center  June 2007 - November 2009

Skills
Microsoft SQL Server, SQL, IBM iSeries, Business Analysis, User Acceptance Testing, System Testing, Test Cases, Manual Testing, Regression Testing, Small Business, Analytics, Accounting, SDLC

Education
University of Nebraska at Kearney

University of Phoenix online

Experience
Tata Consultancy Services  2013 - Present
Vertex Business Services   2012 - 2013
Aricent  2010 - 2012
HP  2008 - 2010
First Data Corporation  2005 - 2008
CPqD  2000 - 2005
LHS Communications  1997 - 2000
Saville (now CSG)   1994 - 1997

Skills
Budget, Sales Management, P&L Responsibility, Accounting, Marketing Strategy, Telecommunications, Utility Industry, Professional Services, Outsourcing, Software Licensing, SaaS, Media and Entertainment, CIS, ERP, Leadership, Business Intelligence

Education
Robert Morris University   1993 — 1995
MBA, Management and Marketing

University of Alberta   1987 — 1991
Bachelor of Commerce, Accounting

Experience
Xerox Business Services  August 2014 - Present
HR Select   February 2014 - Present
NA  October 2013 - June 2014
Vertex Business Services   November 2012 - September 2013
Brinker International  2012 - November 2012
Lucas Group  July 2011 - August 2012
Dal-Tile  2009 - July 2011
e-metier, Inc.   March 2003 - September 2009
ettain Group, LLC.   August 1998 - March 2003
Aerotek/Onsite Commercial   1996 - 1998

Skills
Tremendous relationship..., Ability to identify and..., Strong HR network, Recruiting, Executive Search, Sourcing, Human Resources, Process Improvement, Networking, Talent Acquisition, Talent Management, Applicant Tracking..., Leadership, Management, College Recruiting, Temporary Placement, Screening Resumes, Hiring, Screening, Outsourcing, Analysis, Budgets, Building Relationships, Business Planning, Coaching, Contract Negotiation, Customer Service, Employee Relations, Entrepreneurship, Forecasting, HRIS, Interviews, Negotiation, Onboarding, Operations Management, Program Management, Sales, Sales Operations, Six Sigma, Strategic Planning, Strategy, Technical Recruiting, Training, Vendor Management, Relationship Building

Education
Kaplan University
BS, Business Administration

University of Central Florida - College of Business Administration

Experience
NTT DATA Corporation  June 2014 - Present
Unisys  November 2013 - June 2014
Infosys  March 2013 - October 2013
Vertex Business Services   February 2011 - February 2013
HP Enterprise Services  January 2003 - March 2011
HP Enterprise Services  2000 - 2003
HP Enterprise Services  1993 - 2000
HP Enterprise Services  1985 - 1993

Skills
Outsourcing, IT Service Management, Applications Management, Offshoring, Utilities Industry, Sales Support Tools, Sales Operations, Sales Process, Sales Presentations, IT Outsourcing, Contact Centers, Application Lifecycle..., IT Strategy, Process Improvement, CRM, Business Process, Business Process..., Business Transformation, Enterprise Software, Solution Architecture, Vendor Management, Cross-functional Team..., ITIL, Management, Consulting, ERP, Business Development, Governance, Strategic Partnerships, Leadership, BPO, Project Management, SaaS, Pre-sales

Education
Missouri School of Science and Technology
Bachelor of Arts (BA), English

University of Missouri-Rolla
Bachelor's degree, English, Mechanical Engineering

Experience
Tall Timbers Pizza Hut and BottleCap Alley   September 2012 - Present
Jewels by Park Lane  February 2012 - Present
Vertex Business Services   January 2012 - August 2012

Skills
Marketing Strategy, Strategic Planning, Customer Service, Microsoft Office, Team Building, Human Resources, Recruiting, Sales, Payroll, Public Speaking, Administrative..., Inventory Management, Microsoft Word, Mentoring, Employee Relations, Retail, Management, Social Networking, Leadership, Accounts Payable, Budgets, Training, Vendor Management, Microsoft Excel, Leadership Development, Marketing, Performance Management, Event Planning, Team Leadership, Coaching, PowerPoint, Process Scheduler, Purchasing, Data Entry

Education
Northwood University-Texas
Bachelor of Business Administration (B.B.A.), Magna Cum Laude

Experience
Federal Reserve Information Technology  January 2012 - Present
M+M Financial Consulting LLC   2008 - December 2011
Vertex Business Services   2008 - 2009
CAE  2002 - 2008
Nortel Networks  2000 - 2002
BDO Dunwoody LLP, Chartered Accountants   1994 - 2000

Skills
M&A experience, Cash Flow, Financial Planning, Mergers, Forecasting, Financial Reporting, Process Improvement, Strategy, Start-ups, Budgets, Accounting, Restructuring, Auditing, Analysis, Strategic Planning, Finance, Leadership, Private Equity, ERP, Strategic Financial..., Mergers & Acquisitions, Corporate Finance, Six Sigma, Training, Financial Analysis, Managerial Finance, Financial Modeling, Risk Management

Education
Southern Methodist University - Cox School of Business   2007 — 2009
MBA, Finance

University of Toronto - University of Trinity College   1990 — 1994
Bacheor of Commerce, Finance & Economics

Experience
Vertex Business Services   June 2012 - Present
Bad Boy Furniture   February 2012 - June 2012
BreezeMaxWeb (CA) Ltd.   November 2011 - February 2012
Jewel Arts Advertising L.L.C.   January 2011 - September 2011
Manchester Advertising and Publishing L.L.C.   January 2007 - December 2010
Extreme Advertising L.L.C   April 2004 - December 2006
New Robinson Tours and Travel Pvt.Ltd   January 2000 - January 2001

Skills
Merchandising, Online Marketing, Sales Management, Marketing Management, Print Production, Digital Printing, Self Driven, Customer Relations, Account Management, New Business Development, Exhibition Management, Problem Solving, Event Management, Graphic Design, Retail Design, Visual Merchandising, Customer Service

Education
EMDI Institue of Media and Communication   2008 — 2009
Diploma in Advertising and Media

Mumbai University   2001 — 2003
Bachelor of Commerce, Economics

Experience
Starwood Hotels & Resorts Worldwide, Inc.   March 2015 - Present
Starwood Hotels & Resorts Worldwide, Inc.   May 2011 - March 2015
Vertex Business Services   August 2008 - April 2011
Cadbury Schweppes  2006 - 2008
Cadbury Schweppes  2004 - 2006
Cadbury Schweppes  2003 - 2004
Epic Records  1997 - 2000
Elektra Records  1995 - 1997

Skills
Software Documentation, Consulting, Employee Relations, Talent Management, Continuous Improvement, Employee Engagement, Performance Management, HRIS, Leadership, Human Resources, Organizational..., Change Management, Recruiting, Deferred Compensation, Training, HR Policies, Employee Benefits, Interviews, Management, Onboarding

Education
Penn State University

Experience
SeatonHill   November 2009 - Present
Vertex Business Services   April 2013 - August 2013
Vertex Business Services   January 2012 - March 2013
Trinity Industries  December 2001 - February 2009
Dave & Buster's   November 1994 - December 2001
Sfuzzi, Inc.   April 1992 - November 1994
KPMG Audit  January 1976 - April 1992
KPMG  1976 - 1992

Skills
Management, Change Management, Investments, Leadership, Corporate Finance, Internal Controls, Finance, Cash Management, Accounting, Financial Reporting, Mergers & Acquisitions, Auditing, Fixed Assets, SEC filings, Accounts Receivable, Business Development, General Ledger, Financial Modeling, Sarbanes-Oxley Act, Outsourcing, Program Management, Accounts Payable, Mergers, Payroll, Strategic Financial..., Acquisition Integration, Financial Analysis, Executive Management, Forecasting, Organizational Culture, Sarbanes-Oxley, Tax, Due Diligence, CPA, GAAP, Treasury, Revenue Recognition, US GAAP, Private Equity

Education
Texas Tech University - Rawls College of Business   1971 — 1975
BBA, Accounting

Experience
EY  May 2014 - Present
Five Point Partners  2010 - 2014
Vertex Business Services   2008 - April 2010
Alliance Data  2004 - 2008
Capstone Consulting  2002 - 2004
Excelergy  2000 - 2002
Navigant  1992 - 2000
Commonwealth Edison  1987 - 1992

Skills
Integration, IT Strategy, Business Process..., Process Improvement, Vendor Management, Program Management, Change Management, Project Management, Enterprise Software, Business Analysis, Smart Grid, Outsourcing, Business Development, Management Consulting, Business Transformation, Requirements Analysis, SDLC, Business Process, Team Leadership, CRM, Account Management, Business Strategy, Team Building, Enterprise Architecture, Business Intelligence, Strategic Planning, Energy, SQL, PMO, Strategy

Education
Northwestern University - Kellogg School of Management   1989 — 1992
MBA, Finance & Decision Sciences

Northwestern University   1983 — 1987
BSEE

The Principia

Experience
DeKalb Community Service Board  June 2013 - Present
Vertex Business Services   May 2014 - June 2014
MATRIX Resources (DeKalb Community Service Board)   November 2012 - June 2013
WCCI  October 2006 - November 2012
WCCI  March 2004 - October 2006
WCCI  April 1999 - March 2004

Skills
Technical Training, Technical Writing, Customer Service, Customer Relations, Documentation, Business Analysis, Business Process, Coaching, Team Building, Strategic Planning, Project Management, Software Documentation, Training, Analysis, Leadership, Databases, Instructional Design, SharePoint, Quality Assurance, Program Management, Project Planning, Management, CRM, Requirements Analysis, Vendor Management, Team Leadership, Data Analysis, Process Improvement, Marketing, Outsourcing, Leadership Development

Education
Minneapolis Community and Technical College   1992 — 1994

University of Minnesota-Twin Cities   1990 — 1992

Central High School   1987 — 1989
Diploma

Experience
Vertex Business Services   February 2013 - Present
Bluelynx Media   August 2012 - January 2013
RealPage, Inc.   February 2009 - August 2012
The Staubach Company  October 2002 - February 2009

Skills
Benefits Administration, ADP Payroll, Human Resources, Payroll, Ultipro, Ceridian, HRIS, PeopleSoft, Employee Benefits, Onboarding

Education
University of North Texas   1994 — 1998
BBA, Business Administration

Experience
Kroger  January 2015 - Present
Rockfish Interactive  January 2014 - September 2014
Rockfish  February 2012 - January 2014
Rockfish  November 2011 - February 2012
Drew Overbeck   March 2011 - November 2011
Vertex Business Services   May 2009 - March 2011
Jones the Florist  December 2004 - June 2008
Convergys  February 2000 - November 2004
Iacono Productions  March 1998 - January 2000
Madison Park Productions   1994 - 1998

Skills
Marketing Strategy, Marketing Communications, Social Media, Copywriting, Analytics, Direct Marketing, Integrated Marketing, Online Advertising, Creative Direction, Lead Generation, Marketing, Advertising, Product Development, Cross-functional Team..., Event Planning, Press Releases, Photography, SEO, Public Relations, Strategy, New Business Development, E-commerce, Business Planning, Client Counseling, Project Management, Sales, Website Development, Video, Direct Mail, Digital Strategy, Leadership, PPC, CRM, Email Marketing, Graphic Design, Digital Marketing, Strategic Planning, Management, B2B, Sales Process, Team Leadership, Newsletters, Budgets, Social Media Marketing

Education
Miami University   1989 — 1993
Bachelor of Science, Mass Communication - Media Management

St. Xavier High School   1985 — 1989
High School

Experience
Bowhead Manufacturing Technology   August 2015 - Present
Vertex Business Services   February 2013 - February 2015
Quality Systems Innovation   April 2011 - February 2013
L-3 Communications  March 2008 - January 2011
Northrop Grumman Corporation  2003 - March 2008
Fujitsu Network Communications  1993 - 1998

Skills
Root Cause Analysis, Six Sigma, Quality Auditing, ISO9001:2008..., Performance Metrics, Quality Texas Baldrige..., CAPA System Development, Continuous Improvement, Iso 9000, Baldrige Examiner, Quality Assurance, Quality System, Quality Management, CAPA, Process Improvement, Manufacturing, Process Engineering, ISO, Engineering, Failure Analysis, SPC, Testing, Training, Value Stream Mapping, Kaizen, TQM, Lean Manufacturing, Quality Control, DMAIC, AS9100, Cross-functional Team..., Operational Excellence, FMEA, Auditing, ISO 13485, Supplier Quality, Risk Management, Process Simulation, 5S, Black Belt, Manufacturing..., Green Belt, Manufacturing Operations, Manufacturing..., Engineering Management, Aerospace, Design of Experiments, Business Process Mapping, ISO 14001, Minitab

Education
The University of Texas at Dallas   1987 — 1996
MSES Masters of Science in Engineering Science, Electronic Manufacturing

Lewisville High School   1960 — 1964

Experience
CenturyLink Technology Services (formerly Savvis)   July 2012 - Present
Vertex Business Services   September 2011 - July 2012
Cognizant Technology Solutions  July 2010 - September 2011
HP Enterprise Services (previously EDS)   January 2008 - July 2010
Alcatel-Lucent  2006 - 2008
Lucent  2000 - 2006
KPMG Consulting, LLC  1998 - 2000
CTX International  1988 - 1998

Skills
BPO, Customer Relations, Outsourcing, New Business Development, Complex Sales, Value-based Selling, Territory Planning, CRM software, Identifying New..., IT Outsourcing, Professional Services, Managed Services, IT Service Management, P&L, SLA, Alliances, Business Transformation, Contract Negotiations, Business Alliances, CRM, Cross-functional Team..., Contract Negotiation, Sales Operations, Selling, Cloud Computing, Product Management, Strategy, Solution Selling, Strategic Partnerships, Pre-sales, Telecommunications, Business Development, IT Strategy, Program Management, Management, Sales Process, Customer Service, Leadership, Change Management, Executive Management, Team Leadership, Sales, SaaS, Mergers & Acquisitions, Go-to-market Strategy, Channel Partners, Vendor Management, Start-ups, Consulting, Enterprise Software

Education
Providence College   1982 — 1986
BS

Experience
Vertex Business Services   March 2014 - Present
Taste of Jazz Cheesecakes and More   March 2013 - Present
JazzBoyz Events and More   January 2012 - Present
Scott & White Healthcare  May 2012 - May 2013
S2G-Support Services Group  July 2010 - April 2012
T-Mobile  June 2005 - January 2006

Skills
Healthcare, Hospitals, Healthcare Information..., Customer Service, HIPAA, Vital Signs, Outlook, Wedding Coordinating, Cpr Certified, Front Office, Gift Baskets, Charge Entry, Baking, Receptionist Duties, Cheesecakes, Office Management, Event Planning, Typing, Appointment Scheduling, Call Center, Patient Safety, Music Consulting, Medicare, Call Centers, Data Entry

Education
Temple College   2012 — 2014
Registered Nursing/Registered Nurse

Experience
Trace3  July 2011 - Present
Vertex Business Services   July 2009 - July 2011
Accenture  April 2005 - July 2009
DIRECTV  October 2000 - April 2005
DIRECTV  October 2000 - April 2005
Drapers Rossmoor Inc.   October 1998 - October 2000

Skills
Program Management, Project Management, Process Improvement, Leadership, Manage Client..., Professional Services, Management Consulting, C Level Selling, IT Strategy, Management, Consulting, CRM

Education
ITIL - Version 3 Foundation Certified   2012 — 2012

Pepperdine University, The George L. Graziadio School of Business and Management   2000 — 2002
MBA, Business/Management

Goshen College   1995 — 1997
BA, Management/International Business

   1992 — 1994
economics

Experience
Sitel  July 2013 - Present
Vertex Business Services   November 2011 - June 2013
Vertex Business Services   April 2011 - June 2013
Vertex Business Services   December 2009 - July 2011
Vertex Business Services   January 2004 - February 2010
First Revenue Assurance a Vertex Business Services Company   2006 - 2008
Alpine Access  January 2002 - January 2006
Innov8 Solutions   2001 - 2002
Ryder TRS  1999 - 2001
TeleTech  1995 - 1999

Skills
Vendor Management, Process Engineering, BPO, Contract Negotiations, M&A experience, Business Turnaround, Global Sourcing, Global Management, Organizational..., Business Optimization, Virtualization, Strategic Sourcing, P&L Management, Executive Management, PMO, Collections Management, Solutions Development, Transition Management, Strategic Consulting, Cross-functional Team..., Project Manager..., PMO set-up, Project Management, Business Process..., Business Process..., Solution Development, Outsourcing, Strategy, Program Management, Integration, Business Development, Team Building, Leadership, Management, Strategic Partnerships, Business Strategy, Contract Negotiation, Business Transformation, Change Management, Contact Centers, Budgets, Customer Experience, Start-ups, Recruiting, Coaching, Process Improvement, Operations Management, Mergers & Acquisitions, Service Delivery, Stakeholder Management

Education
University of Denver - Daniels College of Business   2010 — 2011
Master of Business Administration (MBA), Global Business Management

Experience
Dustex Systems  July 2015 - Present
ALLIED CORROSION INDUSTRIES, INC  October 2014 - July 2015
Vertex Business Services   March 2012 - October 2014
Virginia Wesleyan College  August 2010 - May 2011

Skills
Typing, Data Entry, Microsoft Office, Office Equipment..., Time Management, Organization

Education
Virginia Wesleyan College   2010 — 2011
Bachelor of Arts (B.A.), English Literature

Oglethorpe University   2007 — 2009

Experience
Karlee  July 2013 - August 2015
Vertex Business Services   May 2011 - June 2013
Mighty Media, LP   May 2010 - May 2011
S.O. 2000, LC   August 2004 - May 2010
Boy Scouts Troup 351   January 2000 - June 2008
Asset Backed Solutions LLC/Red Capital Markets   April 1999 - October 2003
FirstPlus Financial  April 1998 - April 1999
NCHES   August 1996 - April 1998

Skills
Microsoft Office, Microsoft Excel, PowerPoint, Project Management, Customer Service, Call Center, Administrative..., Social Media, Social Media Marketing, Process Scheduler, Adobe Acrobat, Outsourcing, Leadership, Training, Call Centers, Access, Human Resources, Management, Marketing, Outlook, Microsoft Word, Administrative...

Education
Tyler Junior College   1991 — 1993
Civil Law

Miss Wade's Fashion Merchandising College   1986 — 1989
Fashion Design and Textiles

Quitman High School   1982 — 1986
Diploma

Experience
City of Garland  April 2013 - Present
The For a Day Foundation   February 2010 - January 2014
Data Paradigm  February 2012 - April 2013
Vertex Business Services   October 2010 - February 2012
Briggs Equipment  October 2009 - July 2010
Briggs Equipment  May 2009 - October 2009
The StoneEagle Insurance Group   August 2006 - October 2008
Jo'Ann Fabrics and Crafts  March 2000 - August 2006
Southwestern Company  May 2003 - August 2003

Skills
Data Analysis, Access, Visio, Microsoft Excel, MS Project, PowerPoint, HTML, Technical Writing, XML, IBM iSeries, Oracle, Auditing, PL/SQL, Windows Vista, Business Analysis, Requirements Gathering, Quality Assurance, SDLC, Software Documentation

Education
Southern Methodist University   2002 — 2006
Bachelor of Arts, Sociology

Southern Methodist University   2002 — 2006
Bachelor of Arts, Psychology

North Central Texas College   2005 — 2005
Certificate, EMT-B

Experience
Livada Orphan Care   November 2014 - Present
ETC  June 2009 - May 2014
Vertex Business Services   May 2005 - April 2009
JPMorgan Chase  2000 - 2005

Skills
Financial Analysis, Process Improvement, Financial Reporting, Budgeting, Budget Preparation, Forecasting, Microsoft Office, Training & Development, PeopleSoft, Hyperion, Essbase, Variance Analysis, Trend Analysis, General Ledger..., Ad Hoc Reporting, Month End Close, Account Reconciliation, Finance, Auditing, Leadership, Internal Controls, Management, Budgets, Payroll, Hyperion Enterprise, General Ledger, Analysis

Education
Prairie View A&M University   1996 — 2000
BBA, Accounting

Experience
AT-Tech  January 2013 - October 2013
Superior Group  December 2011 - August 2012
CoreLogic  July 2011 - December 2011
Vertex Business Services   February 2011 - July 2011
CB Richard Ellis  May 2010 - September 2010
MDI Group  October 2007 - February 2009
MMC Group  April 2007 - September 2007
Stevens Transport  July 2006 - September 2007
Spherion Professional Services  December 2002 - February 2006

Skills
Telecommunications, SharePoint, Negotiation, Microsoft Office, Employment Law, New Hire Orientations, Job Fairs, Project Management, Project Managers, Marketing, Call Center, Interviews, BPO, Coaching, Job Coaching, New Business Development, Project Planning, Customer Retention, Sales, Infrastructure, Management Consulting, Operations Management, Business Intelligence, Team Management, Contract Negotiation, Candidate Generation, Customer Service, Quality Assurance, Building Relationships, Succession Planning, Resume, Information Technology, Leadership, Outsourcing, Organizational..., Networking, Business Process..., Strategic Planning, Program Management, ERP, Team Building, Recruitments, Corporate Recruiting, Business Analysis, Graduate Recruitment, Consulting, SAP, Behavioral Interviewing, Change Management, Team Leadership

Education
University of North Texas   2001 — 2005

Stephen F. Austin State University   1999 — 2001

DeSoto High School   1995 — 1999

Experience
COSERV  September 2011 - Present
VERTEX BUSINESS SERVICES   June 2010 - September 2011
MY IT SOLUTIONS   February 2009 - June 2010
MELONIE PARK PDO   August 1999 - May 2003
MELONIE PARK CHURCH   August 1999 - May 2000
DALLAS INDEPENDENT SCHOOL DISTRICT  January 1990 - January 1995

Skills
Project Management, PMP..., Event Planning, Teaching, 2 Texas..., Microsoft Office, Quickbooks, Organizing, Art, Fundraising, Project Planning, Planning, Team Building, Blogging, Painting, Community, Excel, Education, Lesson Planning, Customer Service, Customer Relations, Outlook Express, Typing 70 WPM, Troubleshooting, Leadership Development, Microsoft Word, Microsoft Excel, Time Management, Public Speaking, System Administration, Budgets, Teaching, Administration, Office Management, Outlook, Data Entry, Artistic Abilities, Sales, Strategic Planning

Education
Texas Tech University   1985 — 1989
BS Deaf Education, Education

Newman Smith High School   1981 — 1985
Graduate

Experience
Advanced Technology Group (atg)   February 2015 - Present
Vertex Business Services   September 2008 - February 2015
Alliance Data  January 2006 - August 2008
Orcom Solutions (acquired by Alliance Data)   July 2001 - December 2005
First Health Network   October 1999 - April 2001
3M Health Care  September 1997 - August 1998

Skills
User Interface, User Interface Design, User Experience, Business Analysis, Business Requirements, Requirements Gathering, Requirements Analysis, User Acceptance Testing, Use Case Analysis, Functional Requirements, Agile Methodologies, Mockups, Wireframes, Software Consulting, Photoshop, Dreamweaver, GUI, Client Facing Skills, Customer Liason, Database Queries, SQL, xml, CSS, Information Architecture, Team Leadership, Medical Information..., Utility Industry, Cross-functional Team..., Cross-cultural Teams, Enterprise Software, User Scenarios, XML

Education
University of Amsterdam   1994 — 1998
Master of Science (M.Sc.), cum laude, Medical Information Science

Experience
The University of Iowa Health Care  October 2013 - Present
University of Iowa Pomerantz Career Center  September 2011 - May 2013
Hy-Vee  May 2012 - August 2012
Vertex Business Services   June 2011 - August 2011

Skills
PowerPoint, Social Media, Resume Writing, Event Planning, Time Management, Public Speaking, Marketing, Student Development, Microsoft Excel, Microsoft Office

Education
University of Iowa - Henry B. Tippie College of Business   2009 — 2013
B.B.A., Entrepreneurial Management, Junior

Experience
Infometrix, Inc.   April 2014 - Present
Vertex Business Services   July 2008 - October 2013
Alliance Data  May 2000 - July 2008
Eddie Bauer  August 1990 - April 2000

Skills
SQL, SDLC, Visio, Software Development, Databases, Requirements Analysis, Agile Methodologies, Business Intelligence, DB2, Data Warehousing, SharePoint, Integration

Education
Rensselaer Polytechnic Institute   1970 — 1971

Experience
Vertex Business Services   January 2015 - Present
Independent Contractor  July 2014 - January 2015
HCL Technologies, Applications Business Unit   January 2014 - July 2014
HCL AXON  March 2013 - January 2014
HCL AXON  August 2011 - March 2013
HCL AXON  March 2009 - August 2011
TMG Consulting, Inc.   January 2008 - February 2009
KB Ventures, LLC   December 2004 - January 2008
Indus International  2002 - 2004
SCT / Indus International   1997 - 2004

Skills
Business Analysis, Quality Assurance, Business Process..., Training, Business Process, Strategy, Requirements Analysis, IT Strategy, Marketing, ERP, Business Transformation, CRM, Solution Architecture, Business Development, Pre-sales, SAP, Enterprise Software, Integration, Management Consulting, Business Intelligence, Outsourcing, Professional Services, Program Management

Education
Pennsylvania State University, University Park   1992 — 1997
BS, Finance and International Business

Experience
Xerox  October 2014 - Present
CSC  May 2012 - October 2014
Hewlett-Packard  July 2011 - May 2012
Vertex Business Services   January 2010 - April 2011
Accenture  2004 - February 2010
Cap Gemini Ernst & Young  January 1986 - September 2003

Skills
Mergers & Acquisitions, ERP, Professional Services, Management Consulting, Outsourcing, Consulting, Strategy, Leadership, IT Outsourcing, P&L Management, Sales, IT Strategy, New Business Development, Change Management

Education
University of Bradford   1984 — 1985
MBA, OR and Corporate Finance

University of Bradford   1979 — 1983
B.Eng, Chemical Engineering

Experience
Taulia Inc.  October 2014 - Present
International Technological University (ITU)   August 2014 - Present
SAP  January 2013 - October 2014
SAP  September 2010 - December 2012
Southwest Airlines  April 2010 - September 2010
Puget Sound Energy  March 2010 - April 2010
Vertex Business Services   November 2009 - April 2010
Pinellas County Utilities  November 2009 - April 2010
City of Toledo  December 2009 - January 2010
City of Dallas  June 2007 - November 2009

Skills
ABAP, SAP Netweaver, SAP, ERP, SAP HR, SAP Implementation, SAP R/3, IDOC, SAP Portal, WebDynpro, SAPScript, SAP IS-U, Team Leadership, Software Development, ABAP Web Dynpro, Requirements Analysis, SAP Workflow, SAP IS-H/IS-H*MED, SAP Development, Software Engineering, Java, BAPI, ALV, Dialog Programming, Performance Tuning, Adobe LiveCycle Designer, ECC, SRM, RFC, Smartforms, SAP SRM, SAP Master Data..., Solution Architecture, Software Project..., Project Implementation, Adobe Forms, ESS/MSS, Floor-Plan Manager (WDA..., SAP ERP, IDoc

Education
The University of Texas at Dallas   2006 — 2008
MSc, Software Engineering

University of Alabama in Huntsville   2006 — 2006
n/a, Software Engineering

King Fahd University (KFUPM)   1997 — 2001
BS, Computer Science

King Fahd University (KFUPM)   1996 — 2001
BS, Computer Engineering

California State University - Chico   2000 — 2000
n/a, Communication Skills

Experience
Upbring  December 2013 - Present
OneVoice Central Texas   2015 - 2015
OneVoice Central Texas   2015 - 2015
SilverKare, Inc.   June 2013 - December 2013
PhaseWare, Inc.   March 2013 - August 2013
PhaseWare, Inc.   September 2012 - March 2013
Orange Hippo   January 2011 - June 2011
Vertex Business Services   June 2010 - January 2011
PathBuilder   October 2009 - June 2010
CAS Partners/Riverstone Residential   January 2009 - August 2009

Skills
Email Marketing, Social Media Marketing, Copywriting, Social Media, Online Advertising, Advertising, Public Relations, Marketing Communications, Account Management, Marketing, Strategic Communications, Strategic Partnerships, Product Marketing, Press Releases, Integrated Marketing, Online Marketing, Media Relations, Proposal Writing, Facebook, Marketing Strategy, Digital Media, Internal Communications, Direct Marketing, Corporate Communications, New Media, Newsletters, Brand Development, Creative Writing, Google Analytics

Education
University of North Texas   1999 — 2001
Bachelor of Arts

Richland Community College   1998 — 1999

Experience
Xlibris  October 2011 - Present
Valtech  May 2009 - November 2009
Vertex Business Services   February 2009 - May 2009
Valtech  February 2005 - February 2009
XTERA Communications  February 2002 - December 2002
Fujitsu Network Services  July 2000 - December 2001
MCI Systemhouse  January 1998 - July 2000
Xerox  1995 - 1996

Education
The University of Texas at Dallas   1998 — 2000
MS degree

National Institute of Technology Warangal   1989 — 1993
Bachelors of Technology

Cotton College, Guwahati Assam   1987 — 1989
Higher Secondary

Experience
Epsilon  January 2013 - Present
Epsilon  July 2011 - January 2013
Epsilon  August 2010 - July 2011
VERTEX NORTH AMERICA   2010 - August 2010
Vertex Business Services   2007 - August 2010
Perot Systems  November 1995 - November 2007

Skills
Project Delivery, Vendor Management, PMO, Agile Methodologies, SDLC, PMP, Software Project..., Process Improvement, Business Analysis, ITIL, IT Strategy, Global Delivery, Program Management, Project Management, Visio, Requirements Analysis, Project Portfolio..., Integration, Business Process...

Education
Texas Woman's University   1979 — 1982

Experience
Actively Seeking New Opportunities  July 2014 - Present
GL Solutions  July 2013 - July 2014
GL Solutions  March 2013 - July 2013
GL Solutions  January 2011 - March 2013
Vertex Business Services   March 2007 - December 2010
Alliance Data Systems  March 2006 - March 2007
Sears, Lloyd Center   January 2000 - January 2002
Sears, Lloyd Center   January 1999 - January 2000
Sears, Bend   January 1997 - January 1999

Skills
Agile, Scrum, Test Planning, Test Management, User Acceptance Testing, Testing, Sales Management, Sales, Operations Management, Process Improvement, Retail, Project Planning, Team Building, SDLC, Management, Team Management, Budgets, Analysis, Integration, Training, SQL, Strategy, Software Development, System Testing, Business Analysis, Agile Methodologies

Education
Oregon State University   1975 — 1978
Bachelor of Science (BS), Liberal Arts and Sciences/Liberal Studies

Oregon State University
Bachelor of Science, Liberal Arts

Experience
Frontier Communications  September 2015 - Present
Southwest Airlines  September 2014 - December 2014
Energy Future Holdings  September 2013 - August 2014
PepsiCo  October 2012 - September 2013
Vertex Business Services   August 2011 - July 2012
Sunrai Consulting Group   January 2005 - August 2011
STARPOWER Management   January 2005 - July 2011
Southern Dallas Task Force   2009 - 2009
Mbala & Williams, PLLC   January 2003 - December 2005
Law Offices of Raymond Mbala   November 1999 - December 2002

Skills
Contract Negotiation, Contract Management, Intellectual Property, Software Licensing, Technology Contracts, Contract Disputes, Services Agreements, Sales Contracts, Compliance Matters, Legal Management, Commercial Contracting, Commercial Matters, Buy-sell Agreements, Distribution Agreements, Content Licensing, Consulting Agreements, Marketing, Licensing, Compliance, Outsourcing, Service Level Agreements, Distribution Strategies, Commercial Litigation, Dispute Resolution, Leadership, Management, Strategic Planning, New Business Development, Executive Management, Corporate Law, Consulting, Analysis, Management Consulting, Negotiation, Due Diligence, Proposal Writing, Business Development, Budgets, Recruiting, Finance, Procurement, Mergers & Acquisitions, Strategy, Legal Writing, Risk Management, Cross-functional Team..., Talent Management, SaaS, SAP, Government

Education
Southern Methodist University   1996 — 1998
Juris Doctor, Law

Southern Methodist University Dedman School of Law   1996 — 1998
Doctor of Law (J.D.), Intellectual Property Law

Texas Southern University—Thurgood Marshall School of Law   1995 — 1996

University of North Texas   1992 — 1995
BA, Psychology

Xavier University of Louisiana   1990 — 1992
Biology/Psychology

Skyline Career Development Center

Experience
Vertex Business Services   February 2010 - Present
Vertex Business Services   March 2006 - June 2010
ADS  2006 - 2007
Adea Solutions - Project Verizon   2004 - 2006
Verizon  2004 - 2006
Societe Generale  2000 - 2002
Deutsche Bank  1999 - 2000
NIIT  1996 - 1998

Skills
SDLC, IT Strategy, Requirements Analysis, Business Analysis, Agile Methodologies, PL/SQL, Software Project..., C#, Vendor Management, Integration, ASP.NET, SQL, SOA, Requirements Gathering, Software Development, Business Process..., Oracle, SharePoint, Microsoft SQL Server, Enterprise Architecture, WCF, Web Services, Unix, Visio, ITIL, .NET, Business Intelligence, XML

Education
National Institute of Information Technology   1992 — 1995

Osmania University   1990 — 1993
Bachelor of Science, Electronics

Experience
United Healthcare Student Resources  September 2014 - Present
Tyler Technologies  June 2013 - August 2014
Zix Corporation  November 2011 - May 2013
RealPage, Inc.   March 2010 - November 2011
Vertex Business Services   February 2008 - March 2010
Alliance Data Systems  February 2007 - February 2008
Countrywide  March 2006 - September 2006
NEC  August 2004 - March 2006
Signalogic   2001 - 2003

Skills
Agile Methodologies, SDLC, Testing, Quality Assurance, Integration, Requirements Gathering, Software Documentation, User Acceptance Testing, Business Analysis, SQL, XML, Test Cases, Test Planning, .NET, C#, Requirements Analysis, Software Development

Education
The University of Texas at Dallas   2003 — 2006
MS, Software Engineering

The University of Texas at Dallas   2000 — 2003
BS, Computer Science

Experience
Insight Global  October 2015 - Present
Vertex Business Services   December 2011 - October 2014
Bank of America  April 2009 - December 2010
Countrywide  2005 - March 2009
AdvancePCS  2000 - 2004
KPMG  1998 - 2000
Stream International  1994 - 1998

Education
Louisiana Tech University   1988 — 1993
BS, Management Information Systems

Ruston High School   1984 — 1988

Experience
Vertex Business Services   2008 - Present
Alliance Data  December 1999 - 2008
PrimeCo Personal Communications, LLP   1995 - 1999

Education
San Francisco State University, College of Business   1985 — 1989
Bachelor of Science, Business Administration: Accounting

Experience
Cognizant Technology Solutions  March 2015 - Present
Infosys Lodestone  October 2014 - February 2015
Tata Consultancy Services  December 2013 - October 2014
IBM  July 2010 - December 2013
Vertex Business Services   June 2009 - July 2010
Axon Solutions  July 2008 - June 2009
HCL-Axon  2008 - June 2009
Sun Microsystems  2004 - 2008
Deloitte  2002 - 2004
PricewaterHouse Coopers LLP  1998 - 2004

Skills
Enterprise Architecture, Program Management, SAP, Oracle Applications, Hardware, IT Business Management, IT Strategy, Business Transformation, Business Process..., Outsourcing, ERP, Business Process, Business Analysis, Business Intelligence, Management Consulting, Oracle Enterprise..., Microsoft SQL Server, Problem Solving, Troubleshooting, Change Management, New Business Development, Management, Open Systems..., Enterprise Software, Hardware Architecture, Systems Analysis, CRM, Virtualization, Oracle, Global IT Operations, Leadership, IT Operations Management, Requirements Analysis, Data Center, Cloud Computing, Integration, Pre-sales, Solution Architecture, Professional Services, SaaS, Information Technology, Databases, Vendor Management, IT Management, PMO, Business Development, IT Outsourcing, Disaster Recovery, IT Service Management, Project Portfolio...

Education
LeTourneau University   1993 — 1995
MBA, Management

LeTourneau University   1991 — 1993
BA, Management

Experience
Vertex Business Services   June 2014 - Present
NBIS  November 2012 - May 2014
Park Management Group  August 2006 - October 2012
Phoenix Crane Rental Company   February 2005 - August 2006
ADP  December 2004 - February 2005
Aon Hewitt  July 2002 - November 2004

Skills
Employee Relations, Recruiting, Employee Benefits, FMLA, Human Resources, Payroll, Ceridian, Personnel Management, Ceridian Payroll System, ADP Payroll, Coaching, Progressive Discipline, COBRA, Open Enrollment, Training, ADP HRB, Unemployment Claims, 401k, Benefits Administration, Section 125 Plans, Talent Acquisition, Onboarding, Full-life Cycle..., FLSA, Employee Handbooks, Employee Engagement, Compensation & Benefits..., Interviews

Education
Santa fe Catholic

University of Central Florida
Bachelor of Arts, Organizational Communication

Experience
Vertex Business Services   October 2008 - Present
Hilton Reservations Worldwide  May 2007 - October 2008
RadioShack  July 2005 - August 2008

Skills
IVR, Requirements Analysis, Call Centers, Microsoft SQL Server, Customer Satisfaction, Visio

Education
Stephen F. Austin State University   2002 — 2007
Bachelors, Computer Science

Experience
Vertex Business Services   September 1996 - March 2015
Gadabout Serene Adventures   June 2004 - December 2012
Orcom Solutions  1996 - 2003

Skills
Business Analysis, Requirements Analysis, Call Centers, IBM iSeries, Business Process..., Visio, Change Management, Process Improvement, SharePoint, Training, SQL, Microsoft Excel, Vendor Management, Integration, Customer Service, SDLC, Program Management, Project Management, Call Center

Education
Linfield College-Adult Degree Program
Business

Experience
Teleperformance  January 2014 - Present
Vertex Business Services   January 2008 - September 2013
Alliance Data  July 2001 - July 2008
Associates  1996 - 1998

Skills
Outsourcing, Business Process..., Management, Program Management, Call Center, Process Improvement, Vendor Management, Customer Experience, BPO, Account Management, CRM, Business Process, Service Delivery, Sales Operations, Business Development, Call Centers, Business Analysis, Proposal Writing

Education
Southeastern Oklahoma State University   1976 — 1979
BS, Psychology

Experience
PwC  February 2014 - Present
Five Point  May 2010 - January 2014
Vertex Business Services   June 2008 - July 2010
InterCall  2005 - 2008
Sprint  2003 - 2005
Sprint  1999 - 2003
Best Computer Consultants   1994 - 1999
Patni Computer Systems  1991 - 1994

Skills
SDLC, Utilities Consulting, Business Analysis, Project Management, Project Coordination, Database Engineering, Oracle, Oracle CC&B, Data Conversion, Integration, Solution Architecture, Software Project..., Requirements Analysis, Business Intelligence, SQL, Software Development, Database Design, Business Process..., Agile Methodolgy, Business Process, Business Process Design, Data Warehousing, Data Modeling, Databases

Education
University of Kansas - Graduate School of Business   1997 — 2000
MBA, Information Technology

Maharashtra Institute of Technology   1986 — 1990
BE, Computer Engineering

Experience
Trainer Accounting and Consulting, PLLC   December 2014 - Present
United Surgical Partners International, Inc  October 2011 - December 2014
United Surgical Partners International  August 2011 - October 2011
Vertex Business Services   February 2010 - August 2011
Deloitte & Touche  January 2005 - February 2010
General Solutions   June 2003 - December 2004

Skills
SEC filings, Financial Reporting, Accounting, Sarbanes-Oxley Act, Financial Analysis, Auditing, Internal Controls, US GAAP, Sarbanes-Oxley, Financial Accounting, General Ledger, GAAP, Financial Modeling, Forecasting, Managerial Finance, Internal Audit, CPA, IFRS, Mergers, Variance Analysis, QuickBooks, Quicken, SAP, Oracle Applications, Microsoft Dynamics, Cognos, Hyperion HFM, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, External Audit, Revenue Recognition, Mergers & Acquisitions, SEC Filings

Education
Texas Lutheran University   1998 — 2003
BBA, Accounting

Texas Lutheran University   1998 — 2003
BA, International Business

Texas Lutheran University   1998 — 2002
BA, Spanish

Experience
Concentra  June 2012 - Present
First Command Financial Planning  August 2011 - June 2012
Vertex Business Services   April 2011 - July 2011
American College of Emergency Physicians  February 2010 - February 2011
Strategic Edge Communications  February 2008 - December 2009

Skills
Microsoft SQL Server, C#, ASP.NET, SSRS, Business Intelligence, .NET, Microsoft CRM, SharePoint, CRM, T-SQL, SQL, SSIS, WCF, IIS, Business Analysis

Education
University of Missouri-Kansas City
Masters

Experience
Vertex Business Services   August 2014 - Present
Vertex Data Science  June 2013 - July 2014
Mahindra Satyam  July 2011 - July 2012
Motorola Solutions  November 2010 - March 2011
PS  April 2010 - September 2010
LH  October 2009 - January 2010
TX  April 2009 - September 2009
Wyvil Systems Inc.  February 2008 - March 2009

Skills
SAP IS-U, SD, SAP ERP, SAP Implementation, SAP Utilities SME, ISU..., Data Migration, Integration, Master Data, Training, Functional..., SAP R/3, Invoicing, Business Process, SAP CRM, Requirements Analysis, SAP SD, SAP

Education
Osmania University   1998 — 2000
M.Sc, Mathematics and Computer Science

Osmania University   1994 — 1995
PGDCA, PG Diploma in Computer Applications

Experience
JGC Consulting   June 2014 - Present
Vertex Business Services   November 2013 - June 2014
Independent  February 2013 - November 2013
Virtusa  February 2010 - February 2013
ConVista Consulting  January 2008 - February 2010
Alliance Data  January 2007 - December 2007
Sapient  June 2006 - December 2006
Alliance Data  March 2006 - June 2006
Accenture  July 2000 - March 2006
LA Army National Guard  1987 - 1995

Skills
SAP, SAP R/3, Business Process, Business Analysis, ERP, ABAP, Requirements Analysis, Business Process Design, Integration, SAP Implementation, Blueprinting, SAP FI-CA, SAP IS-U, Data Migration, SAP ERP, SD, Requirements Gathering

Education
Louisiana State University
BA, Political Science

Experience
Gutwein Appraisal Services   April 2014 - Present
Gutwein Appraisal Services   March 2013 - March 2014
Vertex Business Services   August 2008 - March 2013
Alliance Data  December 2004 - August 2008

Skills
BPO, Outsourcing, Call Centers, Workforce Management, Vendor Management, CRM, Offshoring, Business Process..., Business Analysis, Contact Centers, IT Outsourcing, Process Improvement

Education
Purdue University   1983 — 1986
Agricultural Economics

Experience
Cox Communications  June 2015 - Present
Zahdoo LLC   October 2014 - June 2015
Vertex Business Services   October 2011 - February 2014
Cox Communications  January 2008 - December 2010
Cox Communications  June 2004 - January 2008
Cox Communications  June 1999 - June 2004
Cox Communications  June 1998 - June 1999
Alcatel-Lucent  June 1996 - June 1998

Skills
SDLC, Business Analysis, Cross-functional Team..., Integration, Process Improvement, Project Management, Business Process, Management, Software Documentation, Telecommunications, Strategic Planning, SharePoint, Six Sigma, Change Management, Leadership, Call Centers, Program Management, Team Building, Software Development, Vendor Management, PMP, Customer Service, Budgets, Forecasting, Analysis, Requirements Gathering, Training, QTP, Selenium Testing, Quality Center, Test Cases, Manual Testing, Business Requirements, Telecommunications..., Employee Relations

Education
Mercer University - Stetson School of Business and Economics   2007 — 2009
MBA, Business

Northside High School

Southern Polytechnic State University
B.S., Management

Experience
Airgas USA, LLC  February 2014 - Present
Airgas USA, LLC  December 2012 - February 2014
Vertex Business Solutions   October 2012 - December 2012
Vertex Business Services   September 2010 - October 2012
Ryla Teleservices, Inc  April 2010 - September 2010
Assurant Solutions  October 2006 - June 2009
Byram Healthcare Inc   April 2005 - June 2006

Skills
Customer Service, Accounts Receivable, Accounts Payable, Data Entry, Account Reconciliation, SAP, Microsoft Excel, Customer Retention, Office Administration, 10 Key, Avaya, Tax Preparation, Pay Close Attention to..., Windows 7, Financial Statements, Monthly Close Process, Supervisory Skills, Team Leadership, JD Edwards

Education
Norwalk Community College   1995 — 1997
Accounting and English

Sacred Heart University   1991 — 1993
Accounting

Experience
Inergi LP/Cap Gemini   March 2015 - Present
Vertex Business Services   May 2014 - March 2015
Vertex Business Services   May 2013 - May 2014
Vertex Business Services   May 2011 - May 2013
Vertex Business Services   April 2001 - May 2011
Hydro One  August 1999 - April 2001

Skills
Customer Experience, Customer Service, Process Improvement, Change Management, Business Process..., Business Analysis, SAP CRM, Instructional Design, Team Leadership, Coaching, Quality Assurance, Outsourcing, Call Centers, Vendor Management, BPO, Business Process, Business Transformation

Education
University of Toronto at Scarborough
B.A., Geography

Seneca College of Applied Arts and Technology
Diploma, Parks, Recreation and Leisure Facilities Management

Experience
Vertex Business Services   June 2015 - Present
Intel Security  November 2014 - May 2015
FleishmanHillard  May 2014 - August 2014
Texas Instruments  January 2013 - May 2013
University of Texas at Dallas  January 2012 - April 2012

Skills
Human Resources, HR Information Systems, SAP, PeopleSoft, I-9 Compliance, Microsoft Excel, Spanish, French, Recruiting, Interviews, Microsoft Office, Time Management, Teamwork, Research, Self Driven, Leadership, PowerPoint, Communication

Education
The University of Texas at Dallas   2011 — 2015
Bachelor of Science (B.S.) Business Administration, Concentation in Organizational Behavior and Human Resources Management

Tecnológico de Monterrey
Study Abroad, International Business

Lycée Privé Émilie de Rodat
High School, L'enseignement en Série Littéraire: 1ère (L): Toulouse, France

Experience
PerfXions Salon   2015 - Present
CardPayment Solutions  March 2012 - September 2014
Vertex Business Services   April 2012 - September 2012
ER Solutions  September 2010 - January 2012
Circle K  March 2009 - March 2010

Skills
Accounting, Microsoft Excel, Microsoft Office, Financial Analysis, Project Management, Customer Service, Strategic Planning, Risk Management, PowerPoint, Banking, Investments, Microsoft Word

Education
North Georgia Technical College   2003 — 2006
Associate's degree, Accounting

Experience
Self-employed  2009 - Present
Vertex Business Services   March 2007 - May 2008
H&R Block  January 2006 - April 2007

Skills
Communication, Computer Proficiency, Customer Service, Organizational..., Writing, Typing, Editing, Teamwork

Education
NMHU
Bachelor's degree, Psychology

University of Hawaii at Hilo

Experience
Kohl's Department Stores  September 2014 - Present
Vertex Business Services   May 2008 - September 2014
Alliance Data  2004 - 2008
Chase  January 2002 - June 2004

Skills
12+ years of customer..., Excellent Management..., Detail-oriented problem..., Hard working, able to..., Outstanding training..., Able to work..., Knowledge of Human..., Experience coaching /..., Ability to handle..., Ability to run reports,..., Ability to write..., Extensive Knowlege..., Leadership, Management, Process Improvement, Call Centers, Training, Team Management, Quality Assurance, Coaching, Interviews, Customer Service, Customer Experience, Onboarding, Performance Management, Human Resources, Sales, Project Management, Customer Satisfaction

Education
Richland Community College   2002 — 2005

Experience
Valtech  May 2009 - November 2009
Vertex Business Services   February 2009 - May 2009
Valtech  February 2005 - February 2009
Xtera Communications  February 2002 - December 2002
Fujitsu Network Communications  July 2000 - January 2002
MCI Systemhouse  January 1998 - June 2000
Verizon  June 1997 - January 1998
Romac International  February 1997 - June 1997
Hughes Software Systems  November 1996 - February 1997
Xerox Delhi Software Center   February 1995 - November 1996

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML

Education
The University of Texas at Dallas   1998 — 2000
Master of Science (MS), Telecommunications Engineering

National Institute of Technology Warangal   1989 — 1993
Bachelor of Technology (BTech), Computer Science and Engineering

Experience
Community Care Inc  2015 - Present
Vertex Business Services   June 2013 - Present

Education
Penn State University   2011 — 2014

California University of PA   1986 — 1991