WorldWide Tech Services
Industry: IT service management company
DescriptionHeadquarters: Tewksbury, MA Founded: 2000 Subsidiaries: Worldwide TechServices UK Limited, Worldwide Techservices Germany Gmbh
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WorldWide Tech Services Employees
UnitedHealth Group November 2013 - Present
Genesis10 April 2013 - November 2013
Hicks Professional Group 2012 - 2012
WorldWide Tech Services 2007 - 2012
Merrill Corporation 2005 - 2007
Skills
Visual Studio, IIS, PeopleTools, PeopleSoft FSCM, PeopleCode, Java, HTML, CSS, JavaScript, Microsoft Visual Studio..., Microsoft Access, Oracle PL/SQL..., Toad, Oracle BPM, SQL Server Design Studio, SQL, Web Applications, jQuery, PL/SQL, Access, Software Documentation, Requirements Analysis, Business Analysis, Microsoft SQL Server, SDLC, DataStage 8.7, SSMS, MPWR 5.2, Unix, Oracle, Troubleshooting
Education
Metropolitan State University 2007 — 2012
Bachelor of Science (BS), Computer Science, 3.8/4.0 GPA
Brown College 2002 — 2003
Associate of Applied Science (AAS), Information and Network Technology, 3.9/4.0 GPA
WorldWide Tech Services March 2002 - Present
WorldWide Tech Services March 2002 - Present
Polaroid June 2001 - March 2002
WorldWide Tech Services March 1998 - April 2001
Dracut Appliance Center, Inc. April 1996 - March 1998
Stuarts Department Store August 1994 - September 1995
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Call Centers, Coordination, Creativity, Creative Writing, Critical Thinking, Customer Satisfaction, Customer Experience, Data Entry, Employee Training, English, Work Ethic, Phone Etiquette, Hands-on Training, Customer Oriented, Cashiering, PowerPoint, People Skills, Corel Draw, Software Documentation, Help Desk Support
Education
Sullivan and Cogliano Training Center 1996 — 1997
Computer Training
Greater Lowell Technical School 1990 — 1994
Middlesex Community College
Liberal Arts
Green Tree Servicing June 2014 - Present
Cargill July 2010 - April 2014
WorldWide Tech Services July 2010 - April 2014
UnitedHealth Technologies May 2004 - May 2010
Ingenix February 2002 - May 2004
RCM Technologies September 2001 - January 2002
3M 2001 - 2002
Allianz Life Insurance March 1998 - March 2001
Carlson Companies 1996 - 1998
MicroAge 1994 - 1995
Skills
Technical Support, Software Documentation, Help Desk Support, Troubleshooting, Remote User Support, Customer Service, Customer Satisfaction, Training, Coaching, Incident Management, Windows 7, Windows XP, Windows Vista, Windows, MS-DOS, Active Directory, System Administration, ITIL, Lotus Notes, Microsoft Office, Outlook, SharePoint, Citrix, Hardware, Computer Hardware, Desktop Computers, Laptops, Printers, Servers, Operating Systems, Data Analysis, Root Cause Analysis, Process Improvement, Management, Call Centers, Communication Skills, Bomgar, Dameware, Google Chrome, HP Service Desk, Vantive, WebEx, Antivirus, VPN, Malware Analysis, Business Analysis, Software Implementation, Quality Assurance, Knowledge-based Systems
Education
St. Cloud State University 1992 — 1995
Computer Science, General Studies
Augsburg College 1985 — 1986
Math, Science
Cambridge-Isanti High School 1981 — 1985
HS
WorldWide Tech Services February 2015 - Present
WorldWide Tech Services January 2011 - Present
WorldWide Tech Services November 2001 - Present
WorldWide Tech Services November 1994 - January 2001
Skills
Microsoft Excel, Data Analysis, Data Warehousing, Database Design, Reporting & Analysis, Access Database, HTML, Photoshop, Dreamweaver, Video Editing, Microsoft Office 2007, SAP, PowerPoint, Microsoft Word, FTP, ODBC, MySQL, FrontPage, Macromedia, Cakewalk Sonar, Avaya, Logistics, Management, Human Resources, Access, Performance Management, Process Improvement, Customer Service, Troubleshooting, Team Leadership
Education
Cambridge College 2007 — 2010
Business Administration and Management, General
Lowell High School
WorldWide Tech Services January 2013 - Present
Cablevision April 2012 - June 2012
Mithril Technology February 2011 - April 2012
Fortunoff November 1989 - May 2009
Skills
Active Directory, Windows Server, Troubleshooting, Windows, Oracle, Requirements Analysis, Computer Hardware
Education
Briarcliffe College 2009 — 2011
Associate's degree, Computer Systems Networking and Telecommunications
Accelera Solutions January 2015 - Present
Experis/Manpower Group December 2014 - January 2015
Project Leadership Associates June 2014 - November 2014
Collabera November 2013 - June 2014
WorldWide Tech Services March 2013 - September 2013
CDI Corporation January 2013 - March 2013
LAN & PC Services May 2011 - April 2012
Primary Caregiver June 2006 - November 2011
SELF February 1991 - April 2011
Verizon Wireless September 2007 - April 2008
Skills
Account Management, Pre-sales, Enterprise Software, Staff Management, IT Service Management, ITIL, Solution Selling, Systems Management, Professional Services, Project Management, Virtualization, Solution Architecture, Product Management, Business Analysis, Enterprise Architecture, Windows Server, Business Development, Unix, Windows, Integration, Windows 7, Start-ups, SharePoint, Servers, Networking, VMware, Disaster Recovery, Active Directory, Technical Support, Microsoft Exchange, Operating Systems, TCP/IP, Hardware, Linux, Windows XP, Microsoft SQL Server, Network Administration, Agile Methodologies, Solaris, CRM, Testing, Software Installation, Telecommunications, Citrix, Information Technology, Management, VPN
Education
University of New Hampshire Law 1986 — 1989
Juris Doctor, Law
Rensselaer Polytechnic Institute 1982 — 1983
Uncompleted, Computer Science Masters program
Georgetown University 1978 — 1982
B.S.B.A, Finance
Rye Country Day School, Rye, NY 1965 — 1978
High School
WorldWide Tech Services Field AssociateWorldWide Tech ServicesSeptember 2013 - Present
Pioneer Energy Services March 2013 - September 2013
Roskam Baking Co October 2012 - March 2013
G4S November 2011 - April 2012
Teachout Security Solutions June 2006 - August 2010
Skills
Dell Computers, Lenovo Certified, Computer Repair, Windows 7, STRM, Netopia, Forklift Operator, Process Improvement, Strategic Planning, Logistics, Supply Chain, Customer Service, Supervisory Skills, Transportation, Microsoft Word, Distribution Center..., Shipping, Purchasing, Inventory Management, Supply Chain Management, PowerPoint, Warehousing, Team Building, Mechanics, Windows Server, Customer Satisfaction, Oil & Gas Exploration, Oil/Gas, Oilfield, H2S, Completion, Computers, Microsoft Office, MySQL, Floorhand, Tripping pipe, Linux, Unix, Working on top drive rig, Customer Experience, Dell Certified, WIndows 8 Certified..., Windows 8 Certified..., Windows, Microsoft SQL Server, Vendor Management, Troubleshooting, Security
Education
Baker College of Flint 2012 — 2015
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance, 2.6
Baker College of Flint
Computer/Information Technology Administration and Management
Immunotec June 2015 - Present
Double Flag PC July 2011 - Present
Leetran (BOCC) February 2008 - Present
FedEx Ground March 2014 - July 2014
FedEx November 2013 - July 2014
Alorica September 2013 - October 2013
WorldWide Tech Services February 2013 - July 2013
Rinker materials/preferred materials April 2006 - February 2008
Ecolab November 2005 - April 2006
United States Marine Corps October 1996 - June 2005
Skills
Hardware Diagnostics, Office 2010, Software Installation, Linux, Active Directory, Troubleshooting, Windows 7, Windows, XP, Computer Hardware, Computer Repair, DHCP, Hardware, Technical Support, Network Administration, Networking, Windows Server, Operating Systems, Servers, Disaster Recovery, Printers, Wireless Networking, DNS, Windows Vista, A+ Certified, Microsoft Exchange, Security, Computer Security, Firewalls, Laptops, Leadership, Information Technology, Help Desk Support, Network Security, TCP/IP, Switches, VPN, Citrix, VMware, System Administration, Cisco Technologies, Cisco Routers, Databases, CCNA, Software Documentation, Ubuntu, Windows XP Pro, CompTIA A+ Certification, OS X, Virtualization
Education
Hodges University 2015 — 2016
Cybersecurity and Forensics, Computer and Information Sciences and Support Services
Southwest Florida College 2010 — 2012
AS, Computer Programming and Database Management
Immokalee high school 1993 — 1996
Lee County School District August 2012 - Present
RadioShack August 2012 - Present
Preppy for Dextas Lab Productions January 1998 - Present
WorldWide Tech Services August 2004 - September 2011
Qualxserv August 2003 - February 2011
Gap Inc./Old Navy February 2007 - May 2008
SafeBoot March 2006 - June 2006
Skills
Computer Hardware, Windows 7, Technical Support, XP, Troubleshooting, Computer Repair, Windows, Software Installation, Hardware, Microsoft Office, Laptops, Servers, Networking, Operating Systems, Help Desk Support, OS X, Printers, Network Administration, Outlook, Enterprise Software, Customer Service, A Certified, Software Documentation, Microsoft Excel, Windows Vista, Wireless Networking, Microsoft Word, PowerPoint, Computer Maintenance, Sales, Vendor Management, IT Service Management, Microsoft Exchange
Education
Florida Gulf Coast University 2000 — 2004
Liberal Arts, General Studies w/ minor in CIS
WorldWide Tech Services March 2014 - Present
PimpMyPC April 2013 - Present
Worldwide Tech Services May 2013 - March 2014
Wal-Mart November 2005 - April 2006
ProStaff May 2005 - November 2005
CS Manufacturing January 2004 - October 2004
Skills
Hardware, Solution Selling, Virtualization, Networking, Computer Hardware, Servers, Wireless Networking, Disaster Recovery, Cloud Computing, VMware, HP, Storage, Data Center, Information Technology, Network Security, XP, Windows 7, Operating Systems, Help Desk Support, Windows, Network Administration, Computer Repair, Windows Vista, Technical Support, Access, Computer Maintenance, Laptops, Routers, CompTIA, System Administration, Remote Desktop, Computer Security, Switches, LAN-WAN, CompTIA A+ Certification, Virus Removal, Antivirus, Troubleshooting, Printers, A+ Certified, Software Installation, Desktop Computers, Hardware Support, Hardware Installation, Dell Computers, Windows Server
Education
Career Quest Learning Centers Inc-Lansing 2012 — 2013
A+, .Net, Word, Access, MCTS, Information Technology
Mason Sr. High School 1979 — 1982
General Diploma, General Education and Electronics Technology
WorldWide Tech Services January 2013 - August 2015
Skills
Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Windows, Microsoft Word, Hardware, Troubleshooting, Computer Hardware, Networking, Windows 7, Operating Systems, Windows XP, VMware, Windows Server, Active Directory
Education
ITT Technical Institute-Greenville
Itt-tech Greenville sc
CompuCom April 2014 - August 2015
WorldWide Tech Services April 2012 - April 2014
Blue Cross Blue Shield of South Carolina November 2011 - March 2012
CompuCom May 2010 - November 2011
Dell 2005 - 2010
Skills
CompTIA A Certification, Call Centers, Active Directory, A Certified, Computer Repair, Computer Hardware, Windows XP, Help Desk Support, Dell Computers, Process Improvement, XP, Windows Server, Technical Support, Program Management, Team Building, Laptops, Troubleshooting, Windows 7, Windows, VMware, Hardware, Training, Operating Systems, Printers, Servers, CompTIA A+
Education
Kaplan University 2003 — 2009
Associate's degree, Computer and Information Sciences, General
Safeway December 2014 - Present
Kaiser Permanente August 2013 - November 2014
Sandia National Laboratories February 2013 - April 2013
Google June 2011 - February 2013
NVIDIA April 2012 - May 2012
WorldWide Tech Services October 2009 - November 2010
Skills
CompTIA A+ Certification, Proficient Typing Skills, Windows 7, Windows Vista, Windows XP Pro, Microsoft Office, Technical Support, Troubleshooting, Software Installation, Networking, Active Directory, Hardware, Laptops, Windows
Education
DeVry University 2008 — 2011
Associates of Networking Systems Administration
Chrysler Group LLC January 2013 - Present
WorldWide Tech Services July 2007 - January 2013
Skills
Troubleshooting, Servers, Hardware, Software Installation, Computer Hardware, TCP/IP, Technical Support, Operating Systems, Windows XP, Wireless Networking, Testing, Active Directory, VMware, Windows Server, Network Administration, Laptops, Printers, Networking
Education
Université Djillali Liabes, Sidi Bel Abbès 1993 — 1998
Master's degree, Electronics Engineering
City University of New York City College
Vectrus October 2013 - Present
Vectrus August 2012 - October 2013
Vectrus August 2011 - August 2012
WorldWide Tech Services December 2007 - April 2011
Skills
Active Directory, VMware ESX, Windows Server, Windows 7, Hardware, SCCM, Software Installation, Network Security, Windows XP, Troubleshooting, Technical Support, Security, VMware, Security+, System Administration, Backup Exec, BMC Remedy, Networking, Workstations, Exchange 2010/2007/2003, DoD, Information Assurance, Symantec Backup, McAfee, MCITP, A+ Certified, CCNA, WSUS, Windows Services, Microsoft Office, Microsoft SQL Server, HBSS, Cisco Certified, SAN, Incident Handling, Microsoft Exchange, Information Technology, Security Clearance, Active DoD Secret..., Information Security, NetApp, CCENT, Microsoft Technologies, VMware Infrastructure, GCIH, Virtualization, Lync, Hyper-V, CompTIA Security+
Education
El Camino College 2007 — 2011
Computer and Information Systems
West Torrance High School 2002 — 2006
High School Diploma
NH Public Defenders Office June 2013 - Present
BTE Entertainment November 2004 - Present
Worldwide Tech Services September 2012 - June 2013
Unisys December 2010 - September 2012
Advanced Media Services 1995 - 2003
Skills
Customer Service, English, Windows, Research, Public Speaking, Strategic Planning, Microsoft Office, Break Fix, HTML, Troubleshooting, Networking, Process Improvement, Training, VoIP, Technical Support
Education
Kaplan University 2009 — 2010
Certificate, Computer Service Technician
Johnson and Wales University 1983 — 1987
Bachelor of Science, Culinary Arts/Chef Training
WorldWide Tech Services July 2015 - Present
WorldWide Tech Services May 2013 - July 2015
WorldWide Tech Services January 2004 - May 2013
WorldWide Tech Services November 1998 - January 2004
Skills
Microsoft Excel, Call Centers, Customer Satisfaction, Training, Employee Training, Service Delivery, Management, Program Management, SharePoint, Project Management, Account Management, Leadership, Microsoft Word, Team Building, Operations Management
Education
Middlesex Community College 1997 — 1998
Greater Lowell Technical School 1993 — 1997
High School Diploma
ZOLL Medical Corporation March 2015 - Present
Signature Consultants September 2014 - January 2015
WorldWide Tech Services January 2010 - September 2014
WorldWide Tech Services May 2004 - January 2010
Connextions October 2003 - April 2004
Connextions 2000 - 2003
Outback Steakhouse January 1996 - January 2002
Skills
Office Administration, Strong verbal..., Dependable Team Player, Problem Solving, Fast learning, P&L Analysis, Data Analysis, Data management, Requirements Gathering, Service Oriented..., Network Infrastructure, Project management, Process implementation, Technical..., Collaboration Tools, Website Maintenance, Website and Portal..., QA tools, Analytical Reasoning, Diagnostic skills, Customer Service, Customer Satisfaction, Project Management, Training, Account Management, Leadership, Process Improvement, Management, Vendor Management, Talent Acquisition, Microsoft Office
Education
Barry University 1989 — 1993
Bachelor of Science
Chelmsford High School
Chelmsford High School
Apex Systems August 2015 - Present
Savannah-Chatham County Public School System November 2014 - January 2015
Modis May 2014 - August 2014
WorldWide Tech Services December 2013 - April 2014
American Red Cross October 2011 - November 2013
Computer Sciences Corporation June 2011 - August 2011
Pangeatwo May 2011 - May 2011
US Census Bureau April 2010 - June 2010
American Red Cross November 2004 - March 2010
OnForce September 2009 - December 2009
Skills
Active Directory, Networking, Windows Server, Help Desk Support, Windows 7, Microsoft Office, Windows, VoIP, Customer Service, Software Installation, Network Administration, Cabling, Spiceworks, Computer Maintenance, Information Technology, Remote Access, Ticketing, Office 365, Zendesk, Break Fixes, Help Desk Management, PC maintenance, ShoreTel, Windows 8, Windows Server 2003, Windows Server 2008, Windows XP Professional, ManageEngine
Education
Armstrong State University 2004 — 2008
Bachelor, Information Technology
Savannah Technical College 2010 — 2011
Classes, PC Repair and Networking
The McCallie School 1995 — 2000
High School Diploma
Sustainment Solutions Inc June 2013 - Present
American Science & Engineering, Inc March 2011 - June 2013
WorldWide Tech Services 2010 - 2011
Skills
Troubleshooting, Software Installation, Computer Repair, Computer Hardware, Laptops, Electronics, Windows, Unix Operating Systems, Mac OS, Linux, Software Development, iOS, Android Development, C++ Language, Java, Python, HTML 5, Unix Shell Scripting, Cisco IOS, Network Administration, Leadership, Customer Service, Microsoft Office, Sales
Education
University of Maryland University College
Bachelor's Degree, Computer Science
Howard Community College
Associate's Degree, Computer Engineering
North Penn High School
High School Diploma
PCM- @ Nationwide Children's Hospital February 2014 - Present
PCM - @ Nationwide Insurance. May 2012 - Present
WorldWide Tech Services April 2012 - May 2012
G4S Security Services February 2007 - May 2012
Insight Global January 2012 - January 2012
SmartSource Technical Staffing September 2008 - November 2008
AirNet Systems February 2002 - August 2007
Skills
Software Installation, Break Fix, laptop, Desktop Computers, Operating Systems, Windows XP Pro, Technicals, Windows, A+ Certified, Laptops, Hardware, HP, Troubleshooting, Printers, Security, Windows Vista, Windows XP, Customer Service, Computer Hardware, Management, Vendor Management
Education
DeVry University 2015 — 2019
Bachelor of Applied Science (B.A.Sc.), Computer and Information Systems Security/Information Assurance
penn foster
Graduate, 2015 Computer Information System
Advanced Computer Technologies April 2006 - Present
Business Technology, LLC November 2014 - May 2015
WorldWide Tech Services September 2014 - November 2014
US Air Force Reserve April 2003 - July 2014
East Aurora Auto Parts & Supply / NAPA July 2013 - October 2013
F/M EDM Inc. May 2010 - September 2012
Stone Transport May 2005 - August 2005
Skills
Network Administration, PC Technician, Aircraft Engines, Troubleshooting, Automotive Repair, Manufacturing, Quality Assurance, Inventory Management, Sales, Purchasing, Customer Service, Windows 7, Networking, Computer Hardware, Operating Systems, Microsoft Word, Hardware, Printers
Education
ITT Technical Institute-Getzville 2013 — 2014
Associate of Occupational Studies, Network Systems Administration, 3.54
ITT Technical Institute-Getzville 2008 — 2010
Associate of Occupational Studies, Computer and Electronics Technology, 3.71
WorldWide Tech Services May 2013 - Present
Blockbuster June 2011 - April 2013
Skills
Windows 7, Computer Hardware, Troubleshooting, Technical Support, Customer Satisfaction, Customer Service, XP, Call Centers, Computer Repair, Data Entry, Inventory Management, Help Desk Support, Microsoft Office, Access, Outlook, Windows, Active Directory, Software Installation, Time Management, Telephone Skills, System Administration, Windows XP, Lotus Notes, Software Documentation, A+ Certified, Printers, Windows Vista, Operating Systems, Laptops, Remote Desktop, Hardware, Antivirus, Windows XP Pro, Hardware Support, VPN, Desktop Computers, Networking
Education
Lincoln Technical Institute-Lowell 2012 — 2013
Network Computers Information Systems, Information Technology
Northern Essex Community College 2003 — 2003
CDL-B
Sun Lakes HOA 1 September 2013 - Present
WorldWide Tech Services February 2013 - August 2013
Cloud Blue September 2012 - February 2013
Sims Recycling Solutions June 2011 - August 2012
UltraStar Cinemas May 2010 - June 2011
Skills
Dell Computers, CompTIA A+ Certification, Active Directory, Desktop Computers, Windows 7, Lenovo Certified, Laptops, Servers, IBM Certified, Microsoft Office, Hardware, VPN, CompTIA A+ Essentials, DHCP, DNS, Linux, Customer Service, IT Strategy, Group Policy, Symantec Endpoint..., 2008 R2, VLAN, Mitel 5000, VoIP, Structured Cabling
Education
ITT Technical Institute-Indianapolis 2011 — 2013
Associate's degree, Network and System Administration/Administrator
WorldWide Tech Services August 2014 - Present
CompuCom July 2014 - Present
Bluefield College March 2013 - June 2014
Vodastra 2014 - 2014
Concord University August 2008 - January 2013
Concord University June 2008 - January 2013
Bluefield State College June 2011 - August 2011
Best Buy January 2007 - November 2008
Skills
Windows, Access, Computer Hardware, Computer Repair, Networking, Windows 7, Help Desk Support, Microsoft Office, PowerPoint, Computer Maintenance, Microsoft Word, Customer Service, Higher Education, Windows XP Pro, Microsoft Excel, Programming, Wireless Networking, Research, C++, C, Retail, Teamwork, Outlook, Photoshop, Editing, Social Media, Analysis, Facebook, Coaching, Photography, Customer Satisfaction, InDesign, Adobe Acrobat, Mac, Graphic Design, Public Relations, Time Management, Windows Deployment, Printers, IP Cameras, Audio Conferencing, Video Conferencing, Windows Remote Desktop, Active Directory, Software Installation, Technical Support, Troubleshooting, Windows Server, Android, NetBeans
Education
Bridgemont Community and Technical College 2014 — 2015
Network Engineering
Concord University 2008 — 2013
Computer and Information Systems Security/Information Assurance
Caldwell Community College and Technical Institute 2006 — 2008
High School Diploma
WorldWide Tech Services February 2010 - Present
Oxford Institute of Technology February 2007 - Present
Oxford Institute of Technology February 2007 - October 2009
Robert Half Technology January 2009 - August 2009
Century21Aces April 2001 - January 2009
Education
Citrus College 2008 — 2010
Engineering, IT Technology
Years of college 2008 — 2010
IT Technology, Engineering
K Force March 2015 - May 2015
WorldWide Tech Services November 2013 - February 2015
The Computer Merchant’s client Travelers Insurance Co. July 2013 - November 2013
TEK Systems’ clients Bailiwick, and Wells Fargo June 2013 - June 2013
Intergrated Systems Analysts June 2012 - August 2012
Twin Oaks Software Development March 2011 - May 2011
Stanadyne October 1988 - April 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Windows, Research, Outlook, HTML, Windows 7, Wireless, Operating Systems, Windows XP Pro, Windows Sercer 2008, Windows Server 2003, Desktop Support, IT Hardware Support, Windows Server, Technical Support, Computer Hardware
Education
Branford Hall Career Institute-Southington Campus 2010 — 2011
Computer Network Management, 3.51 GPA
Advantage Sales & Marketing March 2014 - Present
Labor Ready May 2013 - Present
WorldWide Tech Services June 2015 - July 2015
Express Employment Professionals April 2013 - April 2013
Tacoma Goodwill Industries October 2012 - November 2012
Tacoma Nature Center April 2011 - August 2011
Washington State Dept.of Fish and Wildlife, Minter Creek Salmon Hatchery April 2006 - May 2007
Skills
Microsoft Excel, Customer Service, Data Entry, Microsoft Word, Forklift Operator, Microsoft Office, Customer Satisfaction, Data Warehousing, Strategic Planning, Retail, Labor, Lean Warehousing, Order Processing, Order Fulfillment, Sales Order Processing, Stock Picking, Sorting, UPS Shipping, Shipping Systems, International Shipping, UPS Worldship, Microsoft SQL Server
Education
ITT Technical Institute-Seattle 2014 — 2016
Associate's degree (Network Systems Administation), Network and System Administration/Administrator
Tacoma Community College 2012 — 2012
Certificate, Warehousing and Logistics, OSHA Level 4 Forklift Certification
Peninsula High School 2004 — 2007
High School Diploma, Biology, General
FIS September 2014 - Present
Xerox April 2011 - September 2014
WorldWide Tech Services 2005 - 2011
Tenmast Software 2000 - 2005
Skills
PMP Certified, Project Management, SQL, Microsoft Office, Business Analysis, Microsoft SQL Server, Customer Service, Program Management, Change Management, Requirements Analysis, Software Development, Strategic Planning, Team Leadership, Windows, Management, Microsoft Excel, Software Project..., Software Documentation, CRM, PMP
Education
Eastern Kentucky University 2013 — 2014
Master of Applied Engineering and Technology Management, Network Security Management
Morehead State University 1992 — 1996
Bachelor of Business Administration (BBA), Computer and Information Systems Security/Information Assurance
Dyer's Computer Repair July 2013 - Present
Noble Resources Corporation March 2013 - July 2013
WorldWide Tech Services August 2012 - October 2012
CAV International 2010 - 2011
Defense Support Services August 2008 - January 2010
Defense Support Services LLC August 2008 - January 2010
United States Air Force October 2000 - January 2010
Skills
Computer Hardware, Computer Maintenance, Computer Network..., Windows 7, Microsoft Office, Automotive Repair, Mobile Devices, Windows Server, Military, Aviation, Aircraft, Aerospace, Hydraulics, Troubleshooting, Testing, Aircraft Maintenance, Maintenance & Repair, Airframe, Inspection, Maintenance Management, Pneumatics, Helicopters, Military Aviation, Security Clearance, Information Assurance, Air Force, DoD, Military Logistics, Military Experience, COMSEC, Active DoD Secret..., Military Operations, Avionics, Command, UAV, Aircraft Systems, Flight Test, Weapons, Military Training, Electronic Warfare, Force Protection
Education
Horry-Georgetown Technical College 2011 — 2012
Horry-Georgetown Technical CollegeConway SC
Essintial Enterprise Solutions February 2014 - Present
Max Marketing 360 November 2012 - Present
LoyalPages October 2012 - Present
Justin's PC Support June 2009 - Present
Barrister Global Services Network December 2013 - February 2014
Astadia May 2013 - February 2014
WorldWide Tech Services January 2013 - March 2013
Skills
Computer Repair, Website Development, Graphic Design, Social Media Marketing, Online Advertising, Email Marketing, Social Media, Digital Marketing, Social Networking, Marketing Strategy, Advertising, Web Design, Integrated Marketing, Digital Media, Strategic Partnerships, Public Relations, Strategy, Marketing, Small Business, Online Marketing, SEO, Mobile Devices, Lead Generation, Customer Service, Public Speaking, Leadership
Education
City University of New York-Baruch College 1996 — 2000
Associate's degree, Computer Science
NetCom Learning 2004 — 2005
Computer and Information Sciences and Support Services
IBM 2008 - Present
Worldwide Tech Services 2008 - 2008
Esoteric Solutions, Inc 2007 - 2008
Wisdom Beverage LLC 2004 - 2007
Skills
Windows Server, Unix, Servers, Linux, Quality Assurance, Agile Methodologies, Storage, Testing, Test Planning, Switches, Computer Hardware, Visio, SQL, Account Management, Account Representation, DHCP, DNS, High Availability..., Microsoft Visio, Microsoft Excel..., Agile Testing, Cross-functional Team..., Test Case Generation, VMware ESX, VMware vSphere, Networking
Education
East Carolina University
Bachelor's Degree, Management Information Systems, General
CROSSMARK August 2009 - Present
S & A Computer May 2008 - August 2008
Aerotek January 2008 - April 2008
WorldWide Tech Services July 2007 - January 2008
Volt Services February 2005 - June 2005
Agilent Technologies August 1997 - March 2003
Education
Heald College 2005 — 2007
AAS, Information Technology
Northwestern College
Associate in Applied Science Degree; 2004Certificate, Information Technology; Computer Networking
Fox Valley Technical College 1973 — 1975
AAS, Electronics Technology
Windstream Communications June 2015 - Present
Windstream Communications January 2014 - May 2015
Windstream Communications January 2014 - May 2015
WorldWide Tech Services November 2013 - January 2014
Lockheed Martin May 2010 - June 2013
367 TRSS January 2006 - December 2009
USAF December 2005 - November 2007
735 AMS November 2003 - November 2006
USAF December 2003 - November 2005
USAF 1997 - 2003
Skills
Technical Writing, Project Management, Training, Security Clearance, Air Force, Quality Assurance, DoD, Intelligence, Systems Engineering, Military, Integration, Aircraft, Team Leadership, Aerospace, Information Assurance, UAV, Security, Defense, Troubleshooting, Analysis, Process Improvement, Aviation, Avionics, Instructor-led Training, Military Operations, System Design, Information Technology, Aeronautics, Instructional Design, Performance Management, Quality Control, Configuration Management, Performance Analysis, Blended Learning, Distance Learning, Personnel Management, Resource Management, Cisco Routers, Network Engineering, Lighter-than-air, E-learning Development, MX-20, Fiber optics, Linux System..., Windows Server, Python, Electronic diagnosis...
Education
Embry-Riddle Aeronautical University 2005 — 2015
BS Aeronautics, Management, Safety, Aviation
Community College of the Air Force 1989 — 2009
AS, Aircraft Accessory Systems Technology
Ole Main HS
OnRamp December 2014 - Present
Dimples the Balloon Clown, INC January 1998 - Present
Frankenstein Computers & Networking May 2014 - December 2014
Texas Tech Solutions November 2013 - April 2014
Technology Service Professionals November 2011 - October 2013
The Sage Group November 2009 - November 2011
Experis IT ManpowerGroup April 2011 - June 2011
WorldWide Tech Services February 2010 - March 2011
Staples, Inc September 2009 - February 2010
Goodwill Computer Works August 2009 - February 2010
Skills
RAID and NetApp Server..., VMware, Norton Ghost, 97-2010 Microsoft..., VMware Server 2, VMware ESX 3.x, NetApp Data ONTAP 7G & 8, NetApp SnapMirror, NetApp SnapVault, iSCSI, FC, SAN, NAS, DAS, DNS, Active Directory,..., Cisco Switches/Routers, Brocade Fibre Switches, Microsoft Excel, Microsoft Publisher, DNS, Testing, Troubleshooting, Cisco Technologies, Windows 7, Microsoft Office, PowerPoint, iSCSI, Fibre Channel, NFS, SharePoint, Active Directory, Servers, VMware ESX, Windows Server, RAID, Storage, Ubuntu, Cloud Computing, Storage Area Networks, Virtualization, Cluster, Linux, Networking, Technical Support, Integration, NetApp, DHCP, System Administration, Hardware, Network Administration, TCP/IP, XP, OS X, Unix
Education
CyberTex School of Technology 2009 — 2009
Network Administrator, Computer Engineering
Mooseburger Clown Camp 2004 — 2004
B.S., Clown Arts Education
Austin Community College 1982 — 1986
Business Management
St. Edward's University 1981 — 1986
Computer Sciences Major and Minor in Business Administration
Threshold Enterprises June 2011 - Present
WorldWide Tech Services November 2007 - June 2011
Consultant Specialists, Inc. November 2006 - June 2007
Unisys 2005 - 2006
Volt Technical Resources March 2003 - June 2004
Skills
Troubleshooting, VMware, HP, Hardware, Laptops, Routers, Printers, Operating Systems, Network Administration, Firewalls, Desktop Computers, Computer Hardware, Active Directory, Windows XP, Technical Support, System Administration, Software Installation, Software Documentation, SAN
Education
Golden Gate University 2003 — 2005
Bachelor of Science (B.S.), Telecommunications Management
Heald College 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Computer Technology/Computer Systems Technology
Philips May 2010 - Present
eBryIT, Inc. November 2009 - May 2010
WorldWide Tech Services April 2007 - May 2010
Circuit City September 2003 - November 2005
Skills
Web Professional..., SQL Server, SQL, Healthcare IT, DICOM, HL7, Healthcare Information..., Microsoft SQL Server, Windows Server, Troubleshooting, Active Directory, Windows 7, Hardware, Servers, Software Installation, Software Documentation, Computer Hardware, Technical Support, XP, System Administration, Networking, Windows XP, Visio
Education
Western Governors University 2012 — 2014
B.S. I.T, Network Administration
Indian River Community College 2004 — 2007
A.A, General Education
RL Canning March 2014 - Present
WorldWide Tech Services April 2013 - Present
The Drum Studio May 2010 - March 2013
Internetwork Consultants February 1996 - April 2002
Skills
Computer Diagnostics, Computer Hardware, Computer Application..., Computer Maintenance, Computer Network..., Computer Repair, Research Project..., Lexmark Printers, Software Installation, Project Management, System Administration, Technical Writing, TCP/IP protocols, Windows Server, IP VPN, Cisco Security, Cisco Routers, Windows 7, Windows 8, Windows XP Pro, Mac OS
Education
John Wood Community College 1997 — 1999
Applied Associates, Information Technology, 4.0
ARBOR Technology Corp. December 2012 - April 2015
Apacer November 2011 - September 2012
WorldWide Tech Services January 2008 - July 2011
CyberLink May 2005 - October 2005
Skills
Troubleshooting, Computer Hardware, A+ Certified, Laptops, Norton Ghost, Testing, Desktop Computers, Windows, Hardware, Windows XP, Technical Support, Windows 7, Mac OS X, SSD, NAND Flash, Android, Windows Embedded
Education
Chabot college 2006 — 2008
National Kaohsiung First University of Science and Technology 2001 — 2003
Bachelor's degree, Management Information Systems, General
RGA Heritage Marketing December 2013 - Present
Extend Health July 2013 - December 2013
Worldwide Tech Services April 2013 - July 2013
TelVista February 2013 - April 2013
B&E Systems 2001 - June 2012
IMS Computers April 1993 - June 2001
IMS Computers 1989 - 2001
Skills
Computer Hardware, Windows XP, Vista, and 7, System configuration,..., Computer Networking, Windows, Networking, Software Installation, System Configuration, CompTIA Network+..., Direct Sales, Microsoft Office, Team Building, Customer Satisfaction, Business, Windows Server, Team Leadership, Sales, Computer Maintenance, Cisco Technologies, Printers, Computer Repair, Network Administration, System Administration, Firewalls, Security, Wireless Networking, Windows Vista, Computers, Switches, Routers, Workstations, DNS, Technical Support, DHCP, Hardware, Outlook, Network Security, Customer Service, Operating Systems, Remote Desktop, Troubleshooting, TCP/IP, CCNA, Servers, Microsoft Certified..., LAN-WAN, Active Directory, Call Centers
Education
CCI Training Center 2012 — 2013
CompTIA A+, CompTIA Network+, Computer & Network Administration
Nassau Community College 1967 — 1972
Associate in Applied Science, Business Administration
Unisys August 2013 - Present
Cascade Technologies. LLC November 2012 - Present
Sixarp LLC, Praxis Packaging March 2013 - May 2013
WorldWide Tech Services January 2013 - March 2013
Volunteer IT Support September 2012 - December 2012
Stay at Home Father July 2008 - September 2012
JD Painting & Building Services, LLC May 1999 - July 2008
The College Network September 1997 - July 1998
Skills
Computer Maintenance, Computer Proficiency, Computer Repair, CompTIA A+ Certification, Computer Hardware, Windows 7, Troubleshooting, Wireless Networking, CompTIA Network+, Network cabling, Computer building, Help Desk Support, Networking, Team Building, Customer Service, Information Technology, Laptops, Programming, Windows, Computer Building, Microsoft Office, Small Business, Network Administration, Software Installation, Technical Support, Cabling, Printers, XP
Education
Calvin College 1993 — 1997
Bachelor of Arts (B.A.), Double major: History and Religious Studies, 3.4
Calvin Theological Seminary 1998 — 2001
Master of Arts, Theology, 3.7
WorldWide Tech Services May 2015 - Present
PC’s & More January 2000 - Present
PST Computers January 2009 - January 2011
CompUSA January 2005 - January 2007
Sound Advice January 2003 - January 2004
T&G Business Products January 2000 - January 2003
Skills
Computer Repair, Windows, Troubleshooting, Computer Hardware, XP, Windows 7, Windows Server, Network Security, Microsoft Exchange, Hardware, Operating Systems, Virtualization, Customer Service, Software Installation, Software Documentation, Wireless Networking, Servers, Windows XP, Laptops
Education
New Horizons 2001 — 2002
Network +, 4.0
ATI Career Training Center-Fort Lauderdale 1998 — 2000
Associate Degree in Electronics Engineering, Electrical, Electronics and Communications Engineering, 4.0
Self-employed April 2013 - Present
WorldWide Tech Services September 2014 - Present
Germyn's Wallmaster Cleaning Service March 2014 - October 2014
PC Innovations, Inc. December 2012 - April 2013
Pace June 2012 - November 2012
Computer Nerdz February 2012 - April 2012
kgb November 2011 - December 2011
Self-employed September 2009 - November 2011
Courtsports Athletic Club August 2004 - October 2009
Lane Community College January 2009 - April 2009
Skills
Video Games, Microsoft Office, Social Media, Windows, Customer Service, Project Management, Troubleshooting, C++, Windows Server, Programming, Technical Support, JavaScript, Operating Systems, Linux, Networking
Education
Lane Community College 2004 — 2009
Associates of Applied Science
Willamette High School 1993 — 1997
High School Diploma
Foley Carrier Services February 2015 - Present
BirdDog Solutions September 2012 - February 2015
WorldWide Tech Services May 2011 - August 2011
Skills
Microsoft Excel, Financial Reporting, Team Leadership, Financial Analysis, Accounts Payable, Microsoft Office, Accounting, Customer Service, Microsoft Word, PowerPoint, Accounts Receivable, Auditing, Account Reconciliation
Education
Southern New Hampshire University 2012 — 2014
INT MBA, Accounting, 3.8
Keene State College 2008 — 2012
Bachelor of Science (B.S.), Management, 3.4
Methuen High School
Brunswick Corporation September 2011 - Present
WorldWide Tech Services March 2010 - September 2011
MAG April 2008 - June 2009
King Pin Lanes July 2008 - October 2008
PanelTek January 2006 - April 2007
Charter Communications May 2005 - January 2006
Walmart June 2002 - May 2005
Skills
Software Installation, Troubleshooting, XP, Active Directory, Operating Systems, Technical Support, Hardware, Windows 7, Windows XP, Computer Repair
Education
Lakeland College 2011 — 2012
Computer Science
Moraine Park Technical College 2002 — 2005
Insight Global, Go2IT, SmartSource, Marathon Deployment, others January 2015 - Present
Corinthian Colleges, Inc. May 2014 - December 2014
WorldWide Tech Services April 2013 - August 2014
Barbeau Enterprises May 2013 - 2014
Home July 2005 - April 2013
Saginaw Chippewa Indian Tribe March 1997 - July 2005
UPS April 1993 - June 1996
CompuAdd Computer Corp October 1990 - January 1993
Bell Distributing Co August 1989 - September 1990
Alma College July 1987 - August 1989
Skills
People Skills, Sense of Humor, Network Administration, Teaching Skills, Time Management, Management, Security, Access, Leadership, Networking, Team Leadership, Database Admin, Customer Service, Microsoft Office, PowerPoint, Teamwork, Help Desk Support, Laptop repair, Customer-focused Service, Computer Hardware, Troubleshooting, Windows, HP, Information Technology, Hardware, Operating Systems, Servers, Windows XP, Microsoft Excel, Microsoft Word, Technical Support, Windows 7, Software Installation, Network Security, System Administration, Public Speaking, Team Building, Training, Administration, Laptops, Teaching
Education
Central Michigan University 1998 — 2004
Bachelors, Business (Finance)
I.T.T. Technical Institute 1980 — 1982
A.S, Electronic Engineering
Mt. Pleasant High School 1974 — 1978
Diploma, College Prep
WorldWide Tech Services November 2011 - Present
Columbia College Chicago January 1997 - Present
Sense-Net Media January 1991 - Present
School of the Art Institute of Chicago August 2010 - July 2013
School of the Art Institute of Chicago September 2010 - 2012
Columbia College Chicago 1999 - 2008
Skills
Second Life, Virtual Worlds, OS X, Art, Video, New Media, 3D, Computer Hardware, Teaching, Research, Windows, Multimedia, Networking, Dreamweaver, Graphic Design, Web Design, Computer Graphics, Photography, Adobe Creative Suite, Video Games, Linux, Video Production, Fine Art, Maya, Drawing, Mac, Photoshop, Interactive Media, User Experience, Video Editing, Instructional Technology, Digital Photography
Education
University of Illinois at Chicago 2008 — 2010
MFA, Electronic Visualization
Columbia College Chicago 1990 — 1990
Bachelor of Art, Digital Media
SUNDERMEYER, L.L.C. January 2001 - Present
WOW! Internet, Cable & Phone June 2012 - July 2013
WorldWide Tech Services May 2011 - April 2012
Citibank September 2008 - June 2010
McCook County Treasurer July 2008 - September 2008
McCook County Assessor March 2007 - April 2008
Garrett Excavating, Inc. October 2004 - February 2007
Gateway June 1998 - June 2002
Skills
Computer Repair, Microsoft Office, Windows, Unix, Apple Macintosh, HTML + CSS, Forklift Operator, Sony Laptop Repair, LexMark Printer Repair, Computer Hardware, Computer Hardware..., Computer Maintenance, Heavy Equipment, Inventor, Fast Learner, Customer Satisfaction, Dell Desktops, Troubleshooting, Wikimedia, Software Documentation, Editing, Image Editing, Photoshop, Spreadsheets, Inventiveness, Creative Problem Solving, Mechanics, Patience, Computer Network..., Cable Television, Cable Modems, Cable Broadband, Wireless Networking, Wireless Routers, Telephony Support, Problem Solving, Creative Solutions, SharePoint, MediaWiki, Microsoft Groove, Open Office, Lync, Skype, Graphic Design, VoIP, Network Security, Access, Hardware, Windows 7, Training
Education
Dakota State University 1992 — 1999
Multimedia
WorldWide Tech Services January 2013 - Present
Worldwide TechServices July 2010 - January 2013
URANIUM DISPOSITION SERVICES, LLC (DOE) April 2009 - August 2009
ACS-EDI Gateway, Inc. Government Healthcare Solutions (Affiliated Computer Services) January 2005 - August 2007
(ACS) Affiliated Computer Services Inc. Lexington Healthcare Division November 2003 - December 2005
University of Kentucky Hospital February 1997 - June 2000
Skills
Project Management, Software Project..., Training, Leadership, Six Sigma, Business Process, SDLC, Databases, Outsourcing, Access, Disaster Recovery, Software Documentation, Vendor Management, Integration
Education
Eastern Kentucky University 1986 — 1988
BS, Industrial Education/Micro-computer Electronics
Community College 1984 — 1986
AS, Electrical Engineering
University of Kentucky 1976 — 1979
None, Physiology/Mathematics
Infotech Marketing Intl.(I.M.I.) LLC. June 2013 - Present
(I.M.I.) Infotech Marketing Intl. March 2001 - Present
WorldWide Tech Services December 2011 - May 2013
Skills
New Business Development, Computer Hardware, Customer Service, Printers, Project Management, Troubleshooting, Servers, Web Design, Time Management, Strategic Planning, Budgets, Customer Satisfaction, Team Leadership, Management, Windows, Coaching, Team Building, Small Business, Leadership, Account Management, Business Development, Training, Social Networking, Business Strategy, Marketing Strategy
Education
Brigham Young University - Idaho 2013 — 2017
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Concordia University 1978 — 1979
B Commerce
Champlain College 1974 — 1975
Social Sciences
Macdonald Cartier Memorial High 1969 — 1973
SEC V, Academic Studies
WorldWide Tech Services October 2014 - Present
Kings Bowl of America, LLC October 2013 - October 2014
Kelly Services October 2013 - November 2013
Catizone.com March 2011 - October 2013
Valenenti Electronics September 2012 - September 2013
Hewlett Packard June 2010 - September 2011
Danforth Museum February 2010 - March 2010
Framingham State College September 2009 - December 2009
Framingham State College September 2009 - December 2009
Greater Lowell Technical High School June 2008 - August 2008
Skills
Photoshop, Dreamweaver, Illustrator, Flash, Adobe Acrobat, Access, Excel, Outlook, CSS, Adobe Creative Suite, iWeb, Entourage, iPhoto, HTML, Word, Microsoft Office, PowerPoint, Windows, Operating Systems, Mac, AV, Microsoft Word, Networking, Microsoft Excel, Customer Service
Education
Middlesex Community College 2004 — 2007
Associate of Science, Information Technology
Dell Tech Direct
Certificate
Framingham State University
Bachelor of Science, Computer Science; Information Systems
WorldWide Tech Services December 2013 - Present
Dynamic Solar August 2010 - November 2012
Corbin Solar Solutions May 2010 - July 2010
AT&T Mobility March 1997 - April 2009
Comcast March 1997 - December 1998
PNC Bank August 1990 - May 1994
Summerwood Corp February 1986 - May 1994
Mellon Bank May 1989 - March 1992
Skills
Microsoft Certified..., OSHA Certified, Troubleshooting, Software Documentation, Team Building, Wireless Networking, Project Management, Telecommunications, Computer Hardware, Visio, Program Management, Team Leadership, Networking, Management, Training, Leadership, Customer Service, Entrepreneurship, Start-ups, Project Planning, Information Technology, Human Resources, Call Centers, Social Networking, Time Management, Security
Education
Maxwesll Education Group 2010 — 2010
Certificate of Completion
King's College 1992 — 1994
Bachelor's degree
Community College of Philadelphia 1988 — 1992
Associates
Father Judge High school 1984 — 1988
Diploma
iKnowtion August 2014 - Present
iKnowtion June 2014 - August 2014
WorldWide Tech Services May 2013 - August 2013
Kappa Sigma Fraternity October 2012 - April 2013
WorldWide Tech Services June 2012 - September 2012
Dunkin Donuts June 2011 - September 2011
Thunder Sports July 2009 - August 2010
LAZ Parking July 2008 - October 2008
Sudbury BAYS August 2007 - October 2007
Skills
Customer Service, Leadership, Market Research, Marketing Analytics, Marketing Strategy, Business Tools, PowerPoint, Microsoft Excel, Case Studies, Communication, Organization Skills, Sales Experience, Event Planning, Retail, Recruiting, Time-efficient, Social Media, Presentations
Education
Bentley University 2010 — 2014
Bachelor's Degree, Marketing
Lincoln - SudburyRegional High School2006- 2010 2006 — 2010
Symantec November 2012 - September 2015
Northwest Disability Management January 2004 - July 2015
WorldWide Tech Services November 2010 - November 2012
Self January 2009 - October 2010
Kforce September 2009 - November 2009
Modis June 2009 - September 2009
Kforce Technology Staffing March 2009 - April 2009
Symantec Corporation July 2006 - November 2008
En Pointe Technologies, Inc. January 2006 - April 2006
En Pointe Technologies March 2004 - December 2005
Skills
Teamwork, Troubleshooting, Servers, Windows Server, Disaster Recovery, Analysis, Customer Service, Operating Systems, Computer Hardware, Great communications..., Hardware, Backup Exec, Cisco Technologies, Networking, Technical Support, Great Personality, TCP/IP, Network Administration, Security, Veritas Storage..., Printers, Network Security, Microsoft Exchange, HP, Laptops, Windows XP, Software Installation, Telecommunications, Virtualization, Routers, Network Engineering, WAN, VMware, Management, Testing, Citrix, Data Center, ITIL, Computer Security, System Deployment, Switches, Windows, Help Desk Support, Integration, Access, System Administration, Windows 7
Education
Brigham Young University 1985 — 1990
BS, Major: Zoology: Minors: German, English
Ricks College 1983 — 1985
Associate’s Degree, GE, Biology
Diverse Tech Services July 2014 - Present
WorldWide Tech Services October 2013 - July 2014
Centurion September 2013 - October 2013
Northwestern Consolidated School Corporation November 2012 - August 2013
Skills
Windows, Computer Hardware, Troubleshooting, Operating Systems, Windows 7, VMware, Windows Server, Windows XP, Active Directory, Hardware, Help Desk Support, Printers, Networking, Laptops, Information Technology, Technical Support, Network Administration, Servers, Wireless Networking, System Administration, Computer Repair, Software Installation, Network Security
Education
Ivy Tech Community College 2013 — 2015
Associate's degree, Computer Information Technology
Tekni-Plex, Inc. February 2015 - Present
Arkema March 2013 - February 2015
CubeSmart December 2012 - March 2013
KRK Solutions January 2011 - December 2012
WorldWide Tech Services October 2007 - December 2012
New Era Tickets February 2006 - October 2007
Skills
Desktop Support, Field Work, CompTIA A+ Certification, CompTIA Network+..., DCSE, Technical Support, XP, Laptops, Windows XP, Information Technology, Hardware, Help Desk Support, Software Installation, Computer Hardware, Windows Server, VPN
Education
Albright College 2013 — 2015
Bachelor of Science (BS), Information Systems
Montgomery County Community College 2010 — 2012
Associate of Science (A.S.), Management Information Systems
ALKU June 2015 - Present
ALKU June 2014 - August 2014
Black Cow Tap & Grill May 2012 - August 2013
WorldWide Tech Services May 2012 - August 2012
Skills
Microsoft Office, Organization, Creativity, Critical Thinking, Problem Solving, Highly resourceful, Friendly Personality, Leadership, Self-driven, Motivation, Interpersonal..., Time Management, Interpersonal..., Sales Operations, Process Scheduler, Microsoft Excel, Goal Oriented, PowerPoint, Telephone Skills, Microsoft Word, Customer Service, Event Planning
Education
University of Connecticut 2012 — 2015
Communication, General
Keene State College 2011 — 2012
Freshman Studies
Worldwide TechServices October 2013 - Present
WorldWide TechServices November 2012 - October 2013
Internal Revenue Service November 2011 - November 2012
WorldWide Tech Services June 2008 - November 2011
WorldWide Tech Services April 2006 - June 2008
WorldWide Tech Services October 2004 - April 2006
Skills
Human Resources, Applicant Tracking..., Management, Recruiting, Training, Customer Service, Customer Satisfaction, Windows 7, Outlook, HRIS, Microsoft Office, Data Entry, Background Checks, Microsoft Word, Networking, Windows, System Administration, XP, Call Center, Onboarding, Team-oriented, Maintaining Strong..., Ad Hoc Reporting, E-Verify, Problem Solving, Employee Benefits, FMLA, Leave of Absence..., Open Enrollment, Sales Operations, Call Centers, Windows XP, Cold Calling, Time Management
Education
University of Pennsylvania - The Wharton School 2015 — 2017
Certfication, Employee Benefits
US Career Institute 2012 — 2013
Certification, Medical Billing and Coding, 95%
University of Phoenix 2006 — 2007
Business Administration and Management, General, 3.83
Bauder College 1994 — 1995
Fashion Merchandising, 3.5
Mary Kay Cosmetics February 2014 - Present
Fina's Friendly Tech Services February 2014 - Present
Geeks On Site February 2014 - Present
CompuCom May 2014 - April 2015
Worldwide Tech Services August 2013 - December 2013
Axelon Services Corp. May 2013 - September 2013
Gary Public Transportation Corporation October 2012 - February 2013
City of Gary 2011 - 2012
Skills
C, Java, Linux, Microsoft Office, C++, Computer Hardware, Windows, Operating Systems, Matlab, Microsoft Word, Programming, Microsoft Exchange, Visio, Networking, SQL, Ubuntu, HTML, XML, Routing, Linux System..., Troubleshooting, Databases, Access, MySQL, Information Technology, Microsoft SQL Server, CSS, Active Directory, Telecommunications, Teamwork, Routers, Hardware, XP, Windows 7, Laptops, VMware, Windows Server, IIS, Software Installation, Technical Support, TCP/IP, Network Security, Web Development, Computer Science, Visual Basic, Dell Computers, Security, LAN-WAN, Help Desk Support, Desktop Computers
Education
ITT Technical Institute-Merrillville 2011 — 2013
Associate's degree, Computer Systems Networking and Telecommunications
Kaplan University 2008 — 2010
Computer Programming
Manpower/EMC May 2014 - Present
Brockton Revocation Program YMCA brockton May 2012 - June 2014
WorldWide Tech Services February 2010 - December 2010
Skills
Troubleshooting, Windows, Multimeter, Microsoft Office, Customer Service, Technical Support, Computer Hardware, Windows 7, Active Directory, Leadership, Visio, Software Documentation, Integration, System Testing, Assembly Processes
Education
ITT Technical Institute-Norwood 2006 — 2008
Associate's degree, Electronics
Lane Community College October 2014 - Present
Geek Squad October 2013 - Present
WorldWide Tech Services July 2012 - October 2013
Corvallis School District August 2009 - October 2013
Kalmekak Community Outreach September 2010 - June 2011
Best Buy October 2005 - September 2009
Skills
Customer Service, Team Leadership, Sales, Help Desk Support, PowerPoint, Team Building, Leadership, Microsoft Office, Microsoft Excel, Software Documentation, Visio, Problem Solving, Creative, Bilingual, Promotions, Customer Relations, Excel, Virtual PC, Troubleshooting, Software Installation, Computer Hardware, Networking
Education
Lane Community College 2014 — 2016
Associate of Applied Science, Computer Network Operations, 4.15
Oregon State University 2009 — 2011
Bachelor of Science (B.S.), Business Administration
Chemeketa Community College 2005 — 2009
Associate of Science (A.S.), Business Administration
WorldWide Tech Services
Skills
Troubleshooting, Networking, Computer Hardware, Hardware, Technical Support, Project Management, Strategic Planning, Operations Management, Team Management, Change Management, Service Delivery, Employee Management, Employee Training, Vendor Management, Customer Satisfaction, IT Service Management
Education
DeVry University-California
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Mattel, Inc. April 2015 - Present
Wipro April 2015 - Present
Wipro July 2011 - Present
Mattel July 2011 - Present
WorldWide Tech Services July 2006 - July 2011
Skills
IT Management, Management, IT Service Delivery, Customer Service, Escalations Management, ITIL Process, ITIL Service Strategy, Windows XP, Windows 7, Mac OS, Mavericks, Mountain Lion, Snow Leopard, Casper, Desktop Deployment, Computer Hardware..., Software Installation, Software Troubleshooting, Software and Hardware..., Microsoft Technologies, Process Improvement, Software Documentation, Business Analysis, IT Operations, Service Level Agreements, ERP, BMC Remedy Ticketing..., Service-now.com, Active Directory, Mobile Devices, Vendor Management, Cross-functional Team...
Education
Blackhawk Technical College 1999 — 2002
Associate of Science (A.S.), Network and System Administration/Administrator
Blackhawk Technical College 1998 — 1999
Associate of Science (A.S.), Computer Technology/Computer Systems Technology
University of Wisconsin-Rock County 1997 — 1998
Various Course Work, Computer Programming
WorldWide Tech Services May 2011 - Present
Adams IT Solutions January 2009 - Present
Adams I.T. Solutions, LLC January 2009 - Present
Local I.T. Consultant December 2002 - December 2008
Skills
I.T...., SSRS, Information Technology, Microsoft Office..., Servers, Network Administration, System Administration, Networking, Integration, Troubleshooting, Technical Support, Strategy, Software Installation, Windows, Laptops, Management, Active Directory, Microsoft Exchange, Windows Server, System Deployment, DNS, Microsoft Technologies, Help Desk Support, Windows XP, IT Management, Hardware, DHCP, Antivirus, Windows 7
Education
Coleman College 1984 — 1986
Certificate, Computer Information Science
ITT Technical Institute March 2013 - Present
GSI Commerce November 2012 - January 2013
WorldWide Tech Services December 2011 - February 2012
ITT Technical Institute April 2010 - November 2010
Mac and Bob's July 2006 - January 2010
Skills
Operating Systems, Computer Software, Computer Hardware, Computer Repair, Laptops, Troubleshooting, Windows 7, Wireless Networking, XP, Software Installation, Computer Maintenance, Active Directory, Network Administration, Cabling, LAN-WAN, Microsoft Servers, Microsoft Office, Refurbishing, Microsoft Office 2010, Outlook, Server 2000-2008, Avaya IP Telephony, Servers, Windows Server, Windows XP Pro, Windows Vista, Computer Security, Computer Network..., Structured Cabling, Building Maintenance, Nonprofits, Suicide Prevention, Suicide Intervention, Visio, Computer Hardware..., Computer Information..., Human Computer..., Project Planning, Project Management, Dell Computers, DHCP, Microsoft Exchange, Cisco Technologies, Help Desk Support, Switches, VMware, Network Security, System Administration, Security, DNS
Education
ITT Technical Institute-Salem 2015 — 2016
Bachelor's Degree, Internet Systems and Cybersecurity
ITT Technical Institute-Salem 2013 — 2015
Bachelor's Degree, Project Management
ITT Technical Institute 2010 — 2012
Associate of Applied Science, Computer Network Systems, 3.3
Salem High School 2004 — 2008
High School Diploma
Nasdaq September 2015 - Present
Xceed Group April 2015 - September 2015
Insight Global March 2015 - April 2015
NYU Langone Medical Center February 2014 - February 2015
General Atlantic October 2013 - February 2014
Douglas Elliman Property Management June 2008 - October 2013
WorldWide Tech Services January 2013 - July 2013
Coldchill Aquatics June 2011 - May 2013
L.A.H.A.F International Relief Organization January 2011 - February 2011
Le Parker Meridien June 2004 - October 2005
Skills
Dance, Acting, Fitness, Creative Writing, Sports, Public Speaking, Lifestyle, Event Planning, Social Networking, Event Management, Editing, Public Relations, Entertainment, Customer Service
Education
Baruch College, City University of New York (CUNY) 2004 — 2009
Bachelor's degree, Psychology and Performing Arts
Cuny Graduate Center 2004 — 2009
Bachelor of Arts (B.A.), Criminal Justice; Psychology and Performing Arts, Cum Laude
TTM Technologies January 2013 - Present
Tree of life church June 2012 - Present
Unisys October 2011 - January 2013
WorldWide Tech Services September 2007 - January 2011
Dell September 2007 - October 2008
Skills
Troubleshooting, Windows XP, Windows 7, Microsoft Office, Software Installation, Windows, Computer Hardware, Web Design, Help Desk Support, Hardware, Laptops, Active Directory
Education
Art Institute of Pittsburgh 2011 — 2014
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design
Therm-O-Link, Inc. May 2015 - Present
Notary Public for the State of Texas April 2015 - Present
Beyond the Ash April 2014 - Present
WorldWide Tech Services April 2015 - May 2015
Vivint.Wireless August 2014 - March 2015
Cummins Inc. January 2014 - July 2014
Centerline Projects October 2005 - April 2014
Cummins Rocky Mountain September 2013 - January 2014
Cummins Rocky Mountain April 2013 - September 2013
Wrath & Gore January 2011 - August 2013
Skills
Assembly Language, Simulations, Electric Circuits, Technical Engineering, Electrical Engineering, Electronics, Matlab, Public Relations, Computer Maintenance, Pattern Recognition, Public Speaking, Physics, Electromagnetic Fields, Wireless Network Devices, Technical Writing, RF Modulation, Power Generation, Electrical Technology, Electrical Controls, Antennas, Electrical..., Switching Systems, First Aid, PowerPoint, Mechatronics, Electric Power, Circuits, Semiconductors, Team Leadership, LabVIEW, Diesel Generators, Power Distribution, Power Systems, Generators, Mathematics, Electric Motors, Data Mining, Microsoft Applications, Photovoltaics, Energy Efficiency, Energy, Quantum Mechanics, Electrical Controls..., Budget Process, Diesel Engine, PLC Ladder Logic, Motor Control, AutoCAD, SSD, PLC Siemens
Education
The University of Texas at El Paso 2005 — 2013
Bachelor of Science (B.S.), Electrical Engineering
El Paso Community College 2005 — 2010
Associate of Science (A.S.), Applied Mathematics
Burges High School 2001 — 2005
Distinguished Achievement Program
Unisys \Microsoft April 2014 - Present
WorldWide Tech Services December 2012 - April 2014
Hoogland's Computer Service January 1994 - August 2013
Prevail Resources August 2010 - December 2012
World Technology Corporation July 2007 - July 2010
Volt Technical Resources October 2006 - May 2007
Circle of Nations School August 2002 - August 2004
Skills
Printers, Technical Support, Windows 7, Dell Computers, Help Desk Support, Computer Repair, Windows XP, HP, Windows Vista, Windows XP Pro, System Deployment, iPhone, iPad, VMware, Lexmark Printers, Web Design, Microsoft Office, QuickBooks, Quicken, Customer Service, Technical Writing, Technical Documentation, Project Management, Team Leadership, Smartphones, Tablets, Amazon Kindle, XP, Lenovo Certified, Apple, Internet, TV Repair - Samsung,..., windows 8, windows 8;1, Microsof, Windows Domain, RAS, reimages, Hardware Installation, asus, Laptops, Windows 8
Education
University of Phoenix 2005 — 2007
Master Degree Information Technology emphasis Business Administration, Information Technology, 3.95
American InterContinental University 2003 — 2005
Bachelor of Applied Science (BASc), Information Technology, 4.0
North Dakota State College of Science 1998 — 2000
Associate of Arts (A.A.), MicroComputer Specialist, 3.98
Datalink April 2012 - Present
WorldWide Tech Services April 2006 - April 2012
Skills
Customer Service, Field Service, Enterprise Software, Software Troubleshooting, Storage Solutions, Help Desk Support, NetApp Filers, EMC Storage Solutions, RecoverPoint, VMware, VMware Player, Service-now.com, NetBackup, Data Domain, Computer Hardware, Computer Repair, Active Directory, Computer Maintenance, Field Installation, Field Work, Field Operations, Professional Phone..., Phone Etiquette, ITIL, Data Analysis, Microsoft Office, Troubleshooting, Red Hat Linux, Computer Hardware..., Computer Hardware..., Software Installation, Automotive Repair, Electrical..., Hardware, Technical Support, Servers, Windows Server, System Administration, Windows 7, Operating Systems, Security
Education
East Carolina University 2011 — 2012
Working on BS in Computer Science, Computer Science
Johnston Community College 1999 — 2003
Associate of Science (A.S.), Electrical and Electronics Engineering
WorldWide Tech Services April 2013 - Present
Skills
Visual Basic, Customer Service, Microsoft Office, Microsoft Excel, Project Management, Microsoft Word, Team Building, Computer Repair, tv repair, C#, PowerPoint, Transportation, Windows 8, Windows 7, Ubuntu, iOS, Computer Hardware...
Education
State University of New York College at Buffalo 2010 — 2012
Bachelor's degree, Computer Information Systems
Erie Community College 2004 — 2008
Associate's degree, Computer and Information Systems Security/Information Assurance
WorldWide Tech Services August 2009 - June 2013
Revel Entertainment September 2012 - October 2012
Hewlett-Packard February 2012 - May 2012
Qualxserv August 2009 - August 2011
TheMarkets.com 2007 - 2008
Medco March 2004 - May 2007
PartMiner 2000 - 2001
Pfizer January 2000 - October 2000
BNP Paribas 1997 - 1999
Lehman Brothers April 1998 - July 1998
Skills
Active Directory, Trading Floor, Troubleshooting, Servers, XP, Software Installation, Scripting, Operating Systems, Windows, Computer Hardware, Deployment, Administration, Data Center, Customer Relations, Hardware, System Administration, Ghosting, Project Management, Security, System Deployment, Microsoft Exchange, VPN, Unix, Windows Server, HP, Customer Service, Citrix, Network Security, Technical Support, A+ Certified, Help Desk Support, Networking, VMware ESX, Integration, Printers, Routers, DNS, Firewalls, TCP/IP, Laptops, SCCM, Antivirus, Solaris, Windows XP, Backup Exec
Education
DeVry University 1992 — 1996
Star Technical Institute 1991 — 1991
Certificate Computer Information Systems
LH Thomson August 2014 - Present
WorldWide Tech Services 2010 - 2014
TSCTI 2007 - 2010
Gunter Annex 2005 - 2007
US Air Force 1995 - 2007
Headquarters Air Force Reserve Command 2004 - January 2005
US Air Force Reserve 2003 - 2004
HQ SSG 2001 - 2003
Joint Task Force Deployment, Operation Enduring Freedom April 2002 - September 2002
HQ SSG 2000 - 2001
Skills
Project Management, Risk Management, Analysis, Public Speaking, PowerPoint, MS Project, SharePoint, Microsoft Word, Outlook, Microsoft Excel, Visio, Motivational Speaking, Information Security, Project Planning, Negotiation, Change Management, Security, Business Intelligence, Intelligence Analysis, Cross-functional Team..., Team Building, Spanish, Windows 7 Migration, System Deployment, Technical Leadership, Technical Support, Hardware Installation, Software Installation, Customer Experience, Information Technology, IT Hardware Support, Information Management, Knowledge Management, Analitical, Critical Thinking, Presentations, Problem Solving, SAP ERP, Highly articulate, Information Architecture, Metrics, Military Operations, Technical Translation, Interpretive Planning, Multi Tasking, Management, Integration, Leadership
Education
Webster University 1999 — 2000
Master of Arts, Computer Resources and Information Management
Biola University 1995 — 1998
Bachelor of Science, Computer Information Systems
Loyola Marymount University 1995 — 1998
Military Science, Reserve Officer Training Corps
Hawaii Pacific University 1993 — 1995
Associate of Management, Business Administration
Alliance Theatre Company
Acting
Beverly Hills Playhouse
Scene Study
Barrister Global Services Network June 2012 - Present
Ascena Retail Group, Inc. October 2014 - January 2015
The Go2IT Group June 2014 - June 2014
Verigent April 2014 - May 2014
WorldWide Tech Services June 2013 - November 2013
Lonewolf Information Systems Services August 1997 - October 2012
Genesis10 Inc March 2012 - April 2012
CompuCom Systems, Inc./ Walgreen's July 2011 - August 2011
ITT Corporation May 2011 - June 2011
Native Staffing / Siemens' IT Services Group February 2010 - January 2011
Skills
VPN, Network Security, Network Administration, Windows Server, Active Directory, Laptops, Microsoft Exchange, Routers, Security, Wireless Networking, Networking, Servers, Unix, Computer Security, Windows 7, Linux, Computer Hardware, TCP/IP, Firewalls, Information Security..., Network Design, Computer Forensics, VoIP, Cisco Technologies, Help Desk Support, Information Assurance, Linux System..., CEH, Computer Network..., Integration, Linux Kernel, Samba, Routing Protocols, XP, IPv6, Windows XP Professional, Sendmail, Capillary Puncture, Linux Security, Ethical Hacking, voice over IP, Network Operations, TCP/UDP, Linux server..., Quality Assurance &..., DNS management, LDAP Administration, Penetration Testing, Security Audits, Vulnerability Assessment
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Master's Degree, MSM Information Systems Management With Information Security concentration
Techskills 2008 — 2009
Certifications, Infomation Technology
ITT Technical Institute 2002 — 2005
Bachelor of Science, Information Systems Security
ITT Technical Institute 2000 — 2002
Associates of Applied Science, Computer Network Systems
Indiana University-Purdue University at Indianapolis 1997 — 1998
None, Premedical technology
US ARMY BASIC 1996 — 1996
Army Basic Training Certificate, Army Basic Combat Training
US Army Quartermaster School 1996 — 1996
military professional training certificate, petroleum engineering and logistics
Broadripple Highschool 1991 — 1995
High School Diploma, High School Diploma
WorldWide Tech Services May 2012 - Present
World Wide TechServices May 2011 - Present
BancTec January 1999 - April 2009
Skills
Program Management, Process Improvement, ITIL, Vendor Management, IT Service Management, PMP, Business Process..., Business Analysis, Call Centers, Change Management, Outsourcing, Project Management, Service Delivery, PMO, Project Delivery, SAP, Project Portfolio..., Project Planning, Team Management, Resource Management, Operations Management, Team Leadership, Software Documentation, Management, Visio
Education
Collin County Community College 2005 — 2006
Project Management
NCR Corporation March 2014 - Present
Computech Corporation September 2013 - March 2014
Care Tek January 2013 - August 2013
WorldWide Tech Services November 2004 - December 2012
OP Staffing/BEF August 2004 - September 2004
Kforce April 2004 - June 2004
BancTec August 2002 - February 2004
Skills
Hardware, Networking, Software Installation, Troubleshooting, Software, Customer Service, Computer Diagnostics, Operating Systems, Computer Hardware, HP, Servers, Computer Repair, Computer Maintenance, Computer Network..., Laser Printers, Lexmark Printers, Thermal Printers, Barcode Scanners
Education
Baker College of Owosso 1998 — 1999
Course study, Certified Novell Engineer Course, 3.0/4 GPA
Baker College of Owosso 1993 — 1996
Associate's degree, Computer Technology/Computer Systems Technology, 3.1/4.0 GPA
Corunna High School 1966 — 1970
HS Grad, Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma Program
NCR Corporation September 2015 - Present
WorldWide Tech Services September 2013 - Present
GO2IT January 2007 - September 2014
Experian 2013 - 2013
Skills
Training, Instructional Design, Staff Development, Curriculum Development, Higher Education, Technical Writing, Team Building, Curriculum Design, Teaching, Supervisory Skills, Program Management, Team Leadership, System Administration, Proposal Writing, Leadership Development, Analysis, Organizational..., Leadership, Coaching, Administration, Educational Technology, Technical Support, Software Documentation, Windows 7, Customer Service, Active Directory, Software Installation, Servers, Windows XP, Troubleshooting, Networking, Hardware, Operating Systems, Computer Hardware, Laptops
Education
Colorado Technical University 2011 — 2014
Bachelor Of Science in Information Technology
Superior Group April 2014 - Present
WorldWide Tech Services January 2012 - August 2012
Inergex December 2010 - December 2011
Skills
Computer Hardware, Microsoft Office, Windows 7, Windows XP, Active Directory, Outlook, Windows Server, Microsoft Exchange, SCCM, Help Desk Support, Technical Support, Troubleshooting, Networking, Laptops, Software Documentation, Printers, Operating Systems, Network Administration, Windows, DHCP, Wireless Networking, Information Technology, TCP/IP, System Deployment, Servers
Education
State University of New York College at Buffalo 2006 — 2008
Bachelor of Science (BS), Computer and Information Sciences and Support Services
Erie Community College 2004 — 2006
Associate of Arts and Sciences (AAS), Computer Installation and Repair Technology/Technician
Lake Street Advisors March 2014 - Present
Beck Bode Wealth Management September 2013 - December 2013
WorldWide Tech Services May 2013 - August 2013
Joe Kennedy For Congress May 2012 - August 2012
Casa Sangiolo Renovation and Construction July 2009 - September 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Teamwork, Public Speaking
Education
Bentley University 2010 — 2014
Newton North High School 2006 — 2010
WorldWide Tech Services December 2007 - Present
Worldwide TechServices December 2007 - Present
World Wide Tech Services October 2007 - Present
Fidelity Investment Company January 2007 - September 2007
Sun Island Enterprise Inc January 2003 - November 2006
Eastern Research Group January 2001 - December 2002
PAREXEL July 2000 - January 2001
KPN Corporate Market February 2000 - June 2000
Skills
Time Management, Access, Windows 7, Technical Support, Microsoft Excel, Databases, Testing, Windows Server, Troubleshooting, Analysis, System Administration, Computer Hardware, Visio, Process Improvement, Windows, Microsoft Office
Education
Northern Essex Community College
Associates Degree, Computer & Information Science
Boston University
Delta Computer Group August 2011 - Present
WorldWide Tech Services 2010 - 2011
Technisource 2005 - 2008
Skills
Managed Services, Account Management, Solution Selling, IT Service Management, Management, Infrastructure, Direct Sales, Information Technology, Networking, Hardware, Storage, Leadership, HP, Professional Services, Outsourcing, Cloud Computing, Enterprise Software, Vendor Management, Cross-functional Team..., IT Outsourcing, Cisco Technologies, SaaS, Salesforce.com, Selling, Channel, Business Development, Team Leadership, Virtualization, Entrepreneurship, Channel Partners, Sales, Partner Management, Disaster Recovery, Sales Process, Business Alliances, Data Center
Education
Kansas State University 1977 — 1984
EET
WorldWide Tech Services April 2015 - Present
Reading Bulldogs Baseball association, LLC June 2014 - July 2015
Donoghue, Barrett and Singal October 2014 - March 2015
PTC May 2014 - November 2014
Skills
Proficient with PC,..., Salesforce.com, Oracle Project..., Finance, Microsoft Excel, SAP, HRIS, Strategic Human..., Negotiation, Bookkeeping, Credit Management, GAAP, VSOE, General Ledger, Marketing, SPSS, Event Planning
Education
Bentley University 2010 — 2014
Bachelor's Degree, Business Administration and Management, General
Lynnfield High School
Prince George's County Public Schools February 2014 - Present
WorldWide Tech Services September 2013 - November 2013
HLSM LLC August 2009 - December 2012
GUARD Insurance Group June 2002 - August 2009
Skills
HTML/XML, Computer Hardware, Network Administration, Information Technology, Visual Basic, Problem Solving, Communication, Computer Repair, Team-oriented, Calculus, Statistics, Statistical Software, Customer Service, Software Documentation
Education
George Mason University 2013 — 2014
Master's Degree, Applied Information Technology, 3.77/4.00
Keystone College 2009 — 2012
Bachelor of Science (BS), Information Technology, 3.8 out of 4.0
Luzerne County Community College 1999 — 2001
Business Administration
E.L. Meyers High School 1994 — 1999
Mosaic Sales Solutions January 2011 - Present
WorldWide Tech Services August 2010 - Present
Education
Art Institute of Atlanta 2003 — 2008
BFA, Media Arts and Animation
Hoosier Park September 2012 - Present
Manpower Group September 2011 - March 2012
WorldWide Tech Services November 2010 - May 2011
Go2IT Group October 2008 - July 2010
IBM/Philips Electronics Call Center October 2008 - November 2008
eKeeper Systems, Inc. September 2007 - September 2008
Center Township Trustee's Office October 2002 - April 2007
Mainscape Landscape Maintenance Services February 1992 - January 2002
Other Employment January 1992 - January 1992
Skills
Technical Support, Troubleshooting, Help Desk Support, Active Directory, Laptops, Remote Desktop, Microsoft Office, Desktop Computers, FrontPage, Web Applications, Programming, Training, Microsoft Excel, PowerPoint, Web Design, Windows, Project Management, Windows Server, Networking, System Administration, Hardware, Computer Hardware, XP, Servers, Software Installation, Software Documentation, Security, Windows 7, Management, Windows XP, Access, Network Administration, Computer Repair, Budgets, System Deployment
Education
Ball State University 1973 — 1977
BA, Elementary Education
Hobart High School 1970 — 1973
Mayo Clinic Health System in Eau Claire August 2014 - Present
Mayo Clinic Health System in Eau Claire June 2012 - August 2014
Hospital Sisters Health System December 2005 - June 2012
WorldWide Tech Services October 2004 - September 2005
Mason Companies, Inc June 1998 - September 2004
Skills
Technical Support, Troubleshooting, Computer Hardware, Help Desk Support, Windows Server, Active Directory, Network Administration, Software Installation, System Center..., Customer Service, Meditech, Citirx, Healthcare, Healthcare Information..., Printers, Hardware, Software Documentation
Education
Chippewa Valley Technical College 1996 — 1998
Associate's degree, Computer and Information Sciences and Support Services
Intronis December 2013 - Present
WorldWide Tech Services September 2013 - November 2013
HireAlliance April 2013 - September 2013
Symphony Teleca October 2012 - April 2013
ABC Legal Services July 2011 - September 2012
ABC Legal Services January 2008 - July 2011
ABC Legal Services September 2006 - January 2008
ABC Legal Services September 2004 - September 2006
ABC Legal Services August 2001 - September 2004
Skills
Recruiting, Applicant Tracking..., Sourcing, Onboarding, Interviews, Human Resources, Background Checks, Temporary Placement, Internet Recruiting, Customer Service, Technical Recruiting, Cold Calling, Management, Account Management, Training, Investigation, Talent Acquisition, Hiring, Taleo, Temporary Staffing, New Hire Orientations, Leadership, Staffing Services, Social Networking, Permanent Placement, Screening Resumes, Team Management, Talent Management, Contract Negotiation, Screening, Corporate Recruiting, Boolean Searching, IT Recruitment, Contract Recruitment, Contract-to-hire, Direct Placement, Contract to Perm, Perm Placement, Talent Pipelining, High-volume Recruiting, Multi-Location..., Passive Candidate..., Full-life Cycle..., Customer Relations, HRIS, Start-up Environment
Education
City University of Seattle 2010 — 2012
Bachelor of Science, Business Administration
Schneider Electric April 2014 - Present
Hewlett-Packard April 2013 - April 2014
Hewlett-Packard April 2011 - April 2013
WorldWide Tech Services January 2010 - August 2011
VOLT/Microsoft July 2007 - July 2008
Birchams June 2004 - June 2007
Skills
Computer Hardware, Active Directory, Windows Server, Troubleshooting, Hardware, Operating Systems, TCP/IP, XP, Servers, Testing, Linux, Unix, VMware, SQL, RAID, Windows 7, Laptops, Network Administration, HP, A+ Certified, Perl
Education
Colorado State University 2013 — 2015
Master of Computer Science, Computer Software Engineering
Minnesota State University, Mankato 1998 — 2004
Bachelor of Science, Computer Science
Valley Wide Computer Repair Business Technology Support SpecialistSyscoSeptember 2013 - Present
WorldWide Tech Services September 2008 - Present
Skills
Small Business, Cisco Technologies, Windows, Microsoft Office, Entrepreneurship, Networking, Cloud Computing, Network Security, Troubleshooting, Security, Telecommunications, VoIP, Windows 7
Education
Western Governors University 2011 — 2014
Bachelor of Science (B.S.), Computer Science
California Lutheran University
Microsoft / Global Exp March 2014 - Present
CEM / Global Exp October 2008 - February 2014
Tectura October 2008 - May 2009
Hewlett-Packard April 2008 - October 2008
Fullscope August 2007 - March 2008
Hewlett-Packard 2007 - 2008
WorldWide Tech Services January 1993 - December 2007
SAP 2007 - 2007
InvenSense, Inc. 2006 - 2006
dotSolved Systems Inc 2005 - 2006
Skills
Microsoft Dynamics, CRM, SharePoint, Visio, SQL, Integration, ERP, Databases, Requirements Analysis, Business Analysis, Testing, Business Intelligence, Pre-sales, Oracle, Financials, Microsoft CRM, Enterprise Software, MS Project
Education
California State University-Sacramento
Boys & Girls Club of Clifton August 2014 - Present
Crystal Consulting Corporation January 2014 - March 2014
WorldWide Tech Services August 2010 - December 2013
Toys R Us March 2007 - July 2008
Toys R Us March 2003 - July 2008
Toys R Us July 2003 - October 2007
Toys R Us March 1996 - March 2003
Toys R Us April 1984 - March 2001
Skills
Dell Certified..., Sony Certified..., Hard Drive Data and..., Inventory & Asset..., Hardware & Software..., Desk side / Desktop..., Data Center Management, Diagrams / Website..., Large-Scale Audio/Video..., Microsoft Office, CorelDraw, Xara Xtreme Pro, Microsoft FrontPage &..., Adobe Photoshop, Sony Vegas, Adobe Livemotion 2, Windows 2000, XP,..., Project..., Photoshop, Corel Draw, Infrastructure..., Team Leadership, Data Center, Troubleshooting, Servers, Software Documentation, Software Installation, DNS, Vendor Management, Security, Disaster Recovery, Printers, Networking, Help Desk Support, Laptops, IBM Certified, XP, Computer Hardware, Windows 7, Routers, Operating Systems, Switches, Technical Support, Windows Server, System Deployment, Hardware, Network Administration, Windows XP
Education
Computer Processing Institute, CPI – Paramus, NJ 1983 — 1984
Cert, Electronics and Computer Electronics
Bergen Community College 1979 — 1980
COMPUTER SCIENCE
Ramapo College of New Jersey 1977 — 1978
MATH, COMPUTER SCIENCE
WorldWide Tech Services February 2013 - Present
Garbanzo Mediterranean Grill July 2012 - January 2013
StoneWerks January 2010 - June 2012
MICROS Systems, Inc. March 2007 - November 2009
MICROS Systems, Inc. 2005 - 2007
MICROS Systems, Inc. 2003 - 2005
MICROS Systems, Inc. January 2002 - January 2003
Sonoma's Bar & Grille January 1998 - January 2002
Michael's Pub January 1995 - November 1999
Skills
Software Implementation, Property Management..., Software Installation, Hands-on Training, Troubleshooting, Software Documentation, Customer Service, Hospitality, Hotels, POS, Project Management, Microsoft Office, Revenue Analysis, Computer Hardware, WebEx, CompTIA A+ Certification, DCSE, Lenovo Certified, Sony Certified, Team Leadership, Windows, Business Analysis, Organization &..., Proprietary Software, IT Solutions, Ticketing Systems, Solution Implementation, Software Solutions, Interfaces, User Interface, DOS, Databases, Restaurant Management, Technical Documentation, Remote User Support, Cisco VPN, PC Anywhere, GoToMeeting, Contract Management, Portfolio Management, Dell Computers, Dell Workstations, Time Management, Restaurants
Education
Lincoln Technical Institute 2001 — 2002
Associates, IT/Help Desk
Art Institute of Fort Lauderdale 1994 — 1994
Music & Video Business
Insperity August 2014 - Present
Insperity October 2012 - August 2014
Insperity January 2012 - October 2012
WorldWide Tech Services May 2011 - January 2012
Northland Insurance October 2005 - January 2010
Centimark March 1995 - September 2005
Skills
Construction, Transportation, Insurance, Policy, Workers Compensation, Occupational Health, Compliance, Accident Investigation, Industrial Safety, Risk Assessment, Hazard Recognition, Safety Training, Industrial Hygiene
Education
Indiana University of Pennsylvania 1990 — 1994
BS, Safety
General Mills June 2013 - Present
Twin Cities SMB Solutions LLC November 2011 - December 2013
Hennepin County Medical Center December 2012 - May 2013
Ameriprise Financial Services, Inc. May 2012 - October 2012
WorldWide Tech Services February 2012 - May 2012
Compar, Inc. June 1985 - October 2011
Skills
Customer Relationship..., Work Orders, Order Fulfillment, Customer – Vendor..., Service Level Agreements, Servers – Certified IBM..., Desktop and Laptop -..., Printers – Certified on..., Microsoft MS-DOS to..., Microsoft Windows NT to..., Microsoft Office XP,..., Installation of..., Software Installation..., Troubleshooting and..., Virus/Malware Removal, Data Backup, Data Recovery, Data Migration, Desktop Imaging and..., Online Marketing, Social Media Marketing, Hardware, Software Installation, Troubleshooting, Vendor Relations, Printers, Desktop Support, HP, XP, Windows 7, Deployment, Documentation, Computer Hardware, Hardware Diagnostics, Computer Setup, Hardware Installation, Vendors, Laser Printers, Windows Server, Laptops, Technical Support, Software Documentation, Access, VPN, Windows XP, Information Technology, Business Intelligence, System Deployment, CRM
Education
Crown College
Bachelor of Science - Summa Cum Laude, Business Management and Network Administration, 3.92 GPA
Brown College
Associates, Electronic Technology
WorldWide Tech Services April 2015 - Present
WorldWide Tech Services January 2010 - Present
Qualxserv April 2009 - July 2010
Unisys July 2005 - November 2008
THE COMPUTER MERCHANT LIMITED December 2004 - July 2005
AD-TEK ENGINEERING June 2004 - November 2004
COMPUTER SUPPORT & SERVICES February 2002 - May 2004
Skills
Servers, Technical Support, Software Installation, Networking, Operating Systems, Troubleshooting, Help Desk Support, Laptops, Disaster Recovery, Switches
Education
California Polytechnic State University-San Luis Obispo 1987 — 1993
Bachelor of Science, Industrial Technology, Quality Management, Business
California Polytechnic State University-San Luis Obispo
Bachelor of Science (BS), Industrial Technology/ Quality Management
WorldWide Tech Services August 2007 - Present
Qualxserv August 2006 - Present
IBM Global Services 2000 - 2002
SOLECTRON / Milpitas,CA - USA 1995 - 2002
Solectron 1995 - 2001
Wave Technologies 1993 - 1994
Hi Tech Computer Repair 1987 - 1989
Skills
Microsoft Office, Virtualization, Laser Printers, Windows Server, Windows, Software Installation, System Administration, Active Directory, XP, Troubleshooting, Servers, Network Administration, A+ Certified, Computer Hardware, Hardware, VMware, Windows 7, Dell Computers, OS X, Security, Laptops, Printers, Data Center, Computer Repair, Customer Service
Education
Heald College 1986 — 1998
Electronics Engineering
WorldWide Tech Services September 2010 - Present
Staples December 2007 - July 2010
Inspiritec 2005 - 2007
Skills
Computer Hardware, Computer Repair, Printers, Laptops, Windows 7, XP, Software Installation, Troubleshooting, Technical Support, Computer Maintenance, Active Directory, Hardware, Help Desk Support, Windows Server, Network Administration, Wireless Networking
Education
Harrisburg Area Community College 1993 — 1996
Camp Hill High 1980 — 1985
Zalen, LLC October 2014 - Present
NR Realestate Investor June 1999 - Present
WorldWide Tech Services June 2010 - September 2014
M3 Realty August 2009 - December 2012
Zalen Computer Services, LLC April 2011 - April 2012
RCM Technologies September 2009 - June 2010
JET BLUE AIRWAYS February 2004 - February 2009
JetBlue Airways March 2002 - February 2004
JetBlue Airways June 2001 - March 2002
FlightSafety International 1998 - 2001
Skills
Consulting, Home Repairs, Program Management, Employee Relations, Recruiting, Troubleshooting, Real Estate, Human Resources, Management, Training, Aircraft, Interviews, Strategy, Leadership, Team Building, Negotiation, Technical Recruiting
Education
Thomas Edison State College 1989 — 1991
Bachelor of Science, Applied Science & Technology
Teterboro School Of Aeronautics 1985 — 1987
A & P, Aviation Technical
PC hardware Certification NRI Schools 2001 — 2001
A+ Certification, IT
Fairleigh Dickinson University 2003 — 2004
Certificate, Human Resources
Stefanini US / Goodyear Corporate February 2015 - Present
Siemens Atos May 2011 - July 2014
WorldWide Tech Services January 2008 - September 2011
Insight January 2008 - September 2008
Central Florida Stone February 2005 - September 2008
Constat Serviços em Informática - Brazil February 2002 - December 2004
Allied Domecq January 2001 - January 2002
Skills
Security, Customer Service, Networking, Leadership, Microsoft Office, Windows 7, Windows 8, Android, iPhone, VMware, Migration Projects, Data Migration, Windows 7 Migration, IT Hardware Support, Dell Computers, Dell Workstations, Backup & Recovery..., Network Security, Software Installation, Lotus Notes, Citrix, Linux, Microsoft Applications, Microsoft Exchange, System Administration, Blackberry, Sony Computers, IBM Computers, HP Computers, Printers, Troubleshooting, Active Directory, Mobile Applications, VPN, Information Technology, Remote User Support, Service Delivery, Microsoft Excel, Strategic Planning, Servers, Windows Server, Hardware, Technical Support, Help Desk Support, Laptops, Operating Systems
Education
Universidade de Caxias do Sul-UCS 2001 — 2004
Associate's Degree, INFORMATION TECHNOLOGY
University of Caxias do Sul
Halliburton January 2014 - Present
WorldWide Tech Services January 2009 - Present
Spartan Computer Services January 2006 - December 2008
NCR Corporation September 1998 - September 2003
Skills
Laptops, Hardware, Troubleshooting, Deployment, Computer Hardware, XP, Operating Systems, A+ Certified, Printers, Storage, Windows, Active Directory, Software Installation, Servers, Windows 7, ITIL, IT Service Management, Testing, Customer Relations, Documentation, Wireless Networking, Problem Solving, Microsoft Office, Excel, Outlook, Word, PowerPoint, Process Improvement, Programming, Software Documentation, System Deployment, HP, Help Desk Support
Education
Keller Graduate School of Management of DeVry University 2008 — 2012
B.S., Technical Management
Remington College-Houston Campus 1996 — 1998
AAS, Electronics and Computer Egineering Technology
Quality Systems Solutions, Inc. June 2013 - Present
TV Repair 2012 - 2013
WorldWide Tech Services January 2008 - 2011
Skills
POS Systems, Android, iPhone, Windows 8, CCTV & IP CCTV, Windows 7, Router Configuration, TV Repair, Operating Systems, Laptops, Network Administration, Printers, Software Installation, Servers, A+ Certified, Technical Support, Hardware, Customer Service, Windows Server, Troubleshooting, VMware, Active Directory, Computer Hardware, XP
Education
DeVry University
Harrelson Family December 2011 - Present
WorldWide Tech Services June 2009 - December 2011
The Community at Lake Ridge (TCAL) September 2006 - October 2009
WorldWide Tech Services January 2009 - June 2009
BancTec April 2007 - January 2009
Fossil August 2005 - April 2007
Skills
Accounting, Accounts Payable, Accounts Receivable, Auditing, Finance, Financial Reporting, Forecasting, Internal Controls, Process Improvement, Sarbanes-Oxley Act, Teamwork
Education
East Central University 2001 — 2005
BS, Accounting
Marietta High School 1997 — 2001
Novasyte LLC May 2015 - Present
Novasyte LLC May 2015 - Present
Randstad Technologies US December 2014 - March 2015
Suna Solutions June 2014 - October 2014
The Select Group January 2013 - April 2014
WorldWide Tech Services February 2011 - January 2013
DeVry University October 2009 - June 2012
F2OnSite October 2010 - February 2011
SmartSource Technical Staffing April 2010 - October 2010
Adecco Group October 2009 - December 2009
Skills
Computer Repair, Aircraft Assembler, Youth Leader, Electro-mechanical, Software Installation, Troubleshooting, Hardware, Electronics, Computer Hardware, Aircraft Maintenance, Problem Solving, Assembly, Operating Systems, Windows, Documentation, Microsoft Office, Excel, Outlook, Word, XP, PowerPoint, Customer Relations, Team Building, Teamwork, Inventory Management, Process Improvement, Microsoft Word, Manufacturing, Software Documentation, Leadership, Program Management, Microsoft Excel, Aerospace, Project Planning, Technical Support, Training, Integration, Customer Satisfaction, Management
Education
DeVry University 2009 — 2012
Associate's Degree, Electronics and Computer Technology, 3.295
San Diego Community College District Continuing Education 2004 — 2004
none, Computer Maintenance and Repair
Cuyamaca College 1999 — 2000
Some college, Computer Information Systems
San Diego City College 1992 — 1994
Certificate of Achievement, Labor Studies
Chapman University 1985 — 1985
Some college, Computer Science
Colegio Calasanz 1979 — 1982
HS Diploma, Academic/College Prep
UAB Medicine January 2013 - June 2015
UAB Medicine May 2012 - December 2012
UAB Medicine September 2011 - May 2012
WorldWide Tech Services January 2009 - September 2011
Noel Digital Systems September 2006 - February 2007
Jibson Dynamics Engineers May 2005 - May 2006
Skills
Troubleshooting, Access, Java, Networking, HTML, SQL, Windows, Security, Team Leadership, Computer Hardware, Database Administration, Systems Analysis, Operating Systems, Software Development, ASP.NET, Linux, Microsoft SQL Server, Visual C#, Web Design, Telecommunications, Python, Web Development, CSS, Software Documentation, Security Incident...
Education
Brandeis University
Shelton State Community College
Associate's degree
University of Alabama at Birmingham
Bachelor's degree
University of Alabama at Birmingham
Master's degree
City of Nampa August 2015 - Present
BleedFree, Inc. May 2013 - Present
WorldWide Tech Services January 2015 - August 2015
HumanConcepts, a Saba Company July 2006 - June 2014
HumanConcepts January 2006 - June 2014
Skills
Salesforce.com, SaaS, Enterprise Software, CRM, Cloud Computing, Professional Services, Analytics, Management, Sales Process, Business Analysis, Consulting, Business Intelligence, Strategic Partnerships, IT Operations, IT Solutions, Network Security, Computer Hardware, Software Installation, Software Development, Computer Security, Computer Repair, Computer Science, Computer Graphics, Computer Network..., Digital Video, Digital Illustration, Digital Media, Graphic Design, Technical Support
Education
Ashworth College 2014 — 2016
Undergraduate Certificate, Computer Information Management, 3.89
Ashworth College 2015 — 2015
Career Diploma, Computer Network Security, 3.9
Global Knowledge - MS Cert Training
Archer Daniels Midland Company September 2014 - Present
Worldwide Tech Services August 2013 - August 2014
Integrated DNA Technologies December 2012 - June 2013
Lenscrafters April 2011 - April 2013
Cornell College January 2008 - May 2010
Cornell College August 2007 - May 2010
Skills
Data Analysis, Critical Thinking, Research, Microsoft Office, Editing, Chemistry, Physics, PowerPoint, Public Speaking, Tutoring, Phone Etiquette, Computer Repair, Organizational..., Equipment Maintenance, HPLC-MS
Education
Cornell College 2006 — 2010
Bachelor of Arts (BA), Physics
Procter & Gamble July 2014 - Present
WorkMarket February 2014 - July 2014
WorldWide Tech Services June 2013 - April 2014
IHS August 2010 - May 2012
IHS August 2009 - August 2010
Jerry Barker Chevrolet May 2008 - November 2008
Cingular Wireless August 2003 - October 2006
Moton Paging January 1993 - January 2003
Mercer Engineering Research Center February 1990 - October 1992
Skills
Computer Programming, Inventory Optimization, Data Capture, Human Resources, Material Analyst, Database Management, Network Security, Storage Sales, Cloud Solutions, Dell Pro Support, Indirect Sales Channels, Customer Service, Sales, Strategic Planning
Education
Jackson State University 1981 — 1986
BS, Computer Science
Northeast Highschool 1978 — 1981
General Studies
BLH Computing Solutions Software DeveloperRandstad Technologies USJanuary 2014 - March 2014
Advantage Technical Resourcing March 2012 - December 2013
WorldWide Tech Services August 2011 - March 2012
Skills
Networking, Computer Hardware, Laptops, Troubleshooting, Hardware, Computer Repair, Computer Maintenance, Windows, Windows Vista, Windows 7, Windows XP, Software Installation
Education
Cleveland State University 2012 — 2016
Bachelor's degree, Management Information Systems
Cuyahoga Community College 2005 — 2010
Associate, Information Technology
WorldWide Tech Services July 2015 - Present
Strimpfel Computer Solutions June 2006 - Present
Contingent Network Services July 2012 - July 2015
Integrated Deicing Solution, LLC October 2011 - April 2012
LSI Industries February 2011 - November 2011
Hyde & Hyde, Inc July 2008 - October 2009
The Tile Shop September 2007 - July 2008
Graham Packaging December 2002 - September 2007
Skills
Windows 7, Troubleshooting, Computer Hardware, XP, Computer Repair, Software Installation, Cabling, Operating Systems, Active Directory, Windows, Routers, TCP/IP, Linux, Microsoft Office, Subnetting, Truck Driving, Forklift Operator
Education
ITT Technical Institute-Norwood 2009 — 2012
Associate, Computer Networking Systems, 4.0
US Air Force, Holloman Air Force 1994 — 1996
Electronic Technician
Greenville County Detention Center January 2014 - Present
Costco Wholesale June 2013 - July 2013
Heart of Worship Ministries 2009 - July 2013
Amana Academy Charter School January 2013 - May 2013
US Army August 2011 - December 2012
Mosaic Sales Solutions February 2011 - April 2011
WorldWide Tech Services August 2010 - April 2011
Security Forces Inc. April 2010 - August 2010
Sepulveda Insurance Group August 2008 - April 2010
REI November 2007 - September 2008
Skills
Physical Security, Security Management, Security Operations, Surveillance, Security, Access Control, CCTV, Firearms, First Aid, Corporate Security, Security Training, Enforcement, Weapons, Photoshop, Illustrator, After Effects, Maya, 3D Studio Max, 3D Modeling, Computer Animation
Education
Art Institute of Atlanta 2003 — 2008
BFA, Media Arts and Animation
Fairview Health Services June 2015 - Present
Hewlett-Packard May 2010 - May 2015
Cargill 2007 - 2011
WorldWide Tech Services June 2009 - May 2010
Skills
Management, IT Service Management, IT Management, Windows, Troubleshooting, Cloud Computing, IT Strategy, Process Improvement, Customer Service, Team Leadership, ITIL, Data Center, Vendor Management, Integration, Business Analysis, Software Documentation, Service Delivery, Microsoft Excel, Project Management
Education
Brown College 1998 — 1999
Network Administration
Patrick Henry High School
Welcome & Bienvenidos Visitor Magazines July 2011 - July 2014
WorldWide Tech Services October 2008 - July 2011
Devcon Security 2007 - 2008
Skills
PHP, MySQL, Laravel, JavaScript, Databases, Linux, HTML, CSS, Help Desk Support, Networking, Windows 7, Windows Server, Troubleshooting, Windows XP, Active Directory, Computer Hardware, Network Administration, OS X, Servers, VMware, Microsoft SQL Server, DNS, System Administration, SharePoint, TCP/IP
Education
American Public University System 2013 — 2014
Bachelor of Science (A.S.), Web Publishing
ICare Sales and Social Service June 2012 - Present
Primerica May 2012 - Present
SA IT Services December 2013 - January 2014
Kforce Inc. November 2011 - January 2012
Technisource December 2010 - March 2011
WorldWide Tech Services March 2005 - June 2010
Automotive Marketing Consultants Inc (AMCI) April 2004 - October 2009
MyOnsiteTech.com 2007 - 2008
Skills
Computers, Automotive, Passion for Helping..., Travel, Money Management, Technical Recruiting, New Business Development, Strategic Planning, Microsoft Excel, Active Directory, Budgets, Customer Service, Project Management, XP, Account Management, Process Improvement, Management, Sales Management, Network Security, Computer Hardware, Windows Server
Education
Bucknell University 1997 — 2002
Bachelor of Science in Business Administration, minor Economics, BA Computer Science, Management
WorldWide Tech Services January 2011 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Public Speaking, Strategic Planning
Education
Central Carolina Technical College
Associate's degree, Industrial Electronics Technology/Technician
State of Utah March 2013 - Present
The Fourth Street Clinic May 2008 - Present
WorldWide Tech Services October 1997 - March 2013
Skills
Servers, Technical Support, Troubleshooting, Hardware, Software Installation, Operating Systems, Networking, Laptops, Testing, Printers, Access, Storage, Information Technology, Desktop Computers, Computer Hardware, Active Directory
Education
ITT Technical Institute-Murray 1993 — 1998
Bachelors Degree, Electronics Engineering Technology
TEKsystems April 2012 - September 2015
WorldWide Tech Services July 1999 - February 2010
Skyline Club July 1991 - February 1999
Woodland country club August 1991 - February 1993
Skills
MCSE, EPA universal, EPA 410a, Microsoft Office, Problem Solving, Process Improvement, PowerPoint, Excel, Word, Troubleshooting
Education
Fortis College-Indianapolis 2010 — 2011
Certificate, HVAC-R
Tech Skills Indianapolis 1999 — 2000
MCSE program, Microsoft Certified Systems Engineer
IU/Purdue 1983 — 1986
gemeral, 3.0
Sullivan Cogliano / CompuCom October 2014 - October 2014
Centura Healthcare / Connecting People / CompuCom February 2014 - June 2014
Sullivan and Cogliano January 2013 - February 2013
WorldWide Tech Services June 2006 - December 2012
Robert Half Technology/TAC Worldwide February 2006 - June 2006
World Financial Group, Inc January 2005 - October 2005
Pikes Peak BOCES January 2005 - May 2005
Coleman University January 2002 - May 2004
Diego Garcia July 2000 - September 2001
US Navy January 1981 - January 2001
Skills
Network Configuration, Network Security, WhatsUpGold, Cisco, Routers, Switches, CompTIA Network +, CompTIA A+, CompTIA Security +, CompTIA Server +, Active Directory, Wireless Networking, Technical Support, Help Desk Support, Software Installation, Mac OS X, Troubleshooting, Computer Hardware, XP, Dell Computers, Laptops, Networking, Microsoft Certified..., Computer Repair, Antivirus, Workstations, Windows 7, Customer Service, Printers, Windows Vista, Lexmark Printers, Dell Workstations, Lenovo Certified, Peripherals, Desktop Computers, Training, Access, Servers, Laser Printers, Hardware Support, Hardware Installation, Remote Desktop, Dell Printers, Canon Printers, TV Repair, Windows User Training, Dell Laptops, Dell Certified, Sony PC Certified
Education
Coleman College 2002 — 2004
Bachelor of Science, Computer Applications and Networks, 4.0 (4.0 scale)
WorldWide Tech Services September 2014 - February 2015
SONIFI Solutions (formerly Lodgenet) July 1998 - January 2014
Jones Vision Industries January 1998 - July 1998
Skills
Cable Television, RF design, Troubleshooting, Customer Service, Time Management, Service Level Agreements, Satellite TV, Networking, Wireless Networking, Digital TV, Dependable Team Player, Work Well Independently, Computer Hardware, Computer Maintenance, Software Installation, Mechanical Aptitude, Electrical Aptitude, Microsoft Office, Windows 7, Windows Vista, Structured Cabling, CAT 5 cabling, Technical Support, Satellite Communications, Satellite Networking, Computer Repair, Microsoft Word, Microsoft Excel, Microsoft Outlook
Education
Eastern Michigan University 1992 — 1994
Master of Business Administration (MBA), Finance, General, 3.8
University of Central Florida 1975 — 1982
Bachelor of Science (BS), Finance, General, 3.0
Charlotte Housing Authority April 2015 - Present
Vodastra Solutions June 2014 - Present
UPS January 2014 - Present
F2OnSite January 2013 - April 2014
UPS September 2013 - January 2014
Tolt Solutions June 2013 - December 2013
WorldWide Tech Services April 2013 - November 2013
Connextions May 2011 - December 2012
Skills
Active Directory, Troubleshooting, Windows Server, Windows 7, Business Analysis, Technical Support, Process Improvement, XP, Computer Hardware, Access, Microsoft SQL Server, Visio, SharePoint, SQL, Software Installation, Hardware, System Administration, Servers, Operating Systems, Windows, Testing, Security, Network Administration, Networking, Help Desk Support, Laptops, BMC Remedy, Printers, Information Technology, Network Security, Computer Repair, OS X, Routers, TCP/IP, Windows XP, Technology, Windows Vista, System Deployment, Microsoft Exchange, Computer Maintenance, HP, Wireless Networking, Computer Security, Desktop Computers, LAN-WAN, Workstations, Switches, Firewalls, IT Operations, Microsoft Technologies
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Master's Degree, Management Information Systems, General
Claflin University 2005 — 2011
BS, Finance
WorldWide Tech Services June 2013 - Present
Samsung Mobile September 2012 - November 2012
RR Donnelley June 2012 - September 2012
TSP Architects February 2009 - February 2012
Geek Squad August 2007 - April 2008
Skills
Texturing, Microsoft Office, Python, Microsoft Excel, Photoshop, Windows, Maya, Game Design, Video Games, PHP, Unity3D, Game Development, Programming, Social Media, C++
Education
The University of Texas at Dallas 2012 — 2014
Arts and Technology
Collin County Community College 2009 — 2011
University of Texas
Bachelor of Art
Self-employed July 2011 - Present
Synergy Technical Solutions Corporation July 2011 - Present
WorldWide Tech Services August 2010 - June 2011
NCO Financial Systems October 2008 - June 2009
Education
Central Piedmont Community College 2008 — 2012
Networking Technology Degree, Computer Systems Networking and Telecommunications
LAB Drafting and Design April 2007 - Present
Cape Fear Community College August 2010 - August 2014
WorldWide Tech Services March 2009 - September 2010
Goodrich Architecture June 2004 - October 2007
Tottori Prefectural Board of Education June 2000 - June 2003
Enwright Associates January 2000 - June 2000
Skills
Higher Education, Teaching, Student Affairs, Instructional Design, Adult Education, Curriculum Design, E-Learning, Instructional Technology, Curriculum Development, Distance Learning, Public Speaking, Editing, Nonprofits, Community Outreach, Research
Education
Appalachian State University 2012 — 2015
Certification, Adult Education Resource Specialist
Liberty University 2011 — 2014
Master of Divinity (M.Div.), Professional Studies
Liberty University 2008 — 2011
Master's degrees, Religious Education and Pastoral Counseling
Clemson University 1995 — 1999
Bachelor of Arts (B.A.), Architecture Design
WorldWide Tech Services July 2008 - Present
Skills
Laptops
Education
Boise State University 2000 — 2002
Associate of Arts and Sciences (A.A.S.), Computer Network Support Technology
Eastern Oregon University
WorldWide Tech Services February 2008 - Present
World Wide TechServices February 2008 - Present
Hamon Research-Cottrell January 1992 - January 2007
United States Air Force June 1971 - July 1991
Skills
Troubleshooting, A+ Certified, Field Service, Laptops, Software Installation, Technical Support, Customer Service, Printers, Servers, Windows 7, Cabling, XP, Hardware, Help Desk Support, Computer Hardware, Computer Repair, HP, Dell Computers, Windows XP
Education
Community College of the Air Force 1971 — 1991
Associate's degree, Communications
Deubrook High School
Diploma
WorldWide Tech Services January 2009 - Present
BancTec January 2000 - January 2009
Skills
Dell Certified..., Sony Certified..., Lexmark Printer..., Software Installation, Technical Support, Computer Hardware, Laptops, Printers, Hardware, HP Certified, IBM Certified, Lenovo Certified, Hardware Support, Troubleshooting, Operating Systems, XP, Windows Vista, Windows 7, Computer Repair, Desktop Computers, Workstations
Education
DePaul University
Masket services September 2014 - Present
WorldWide Tech Services August 2014 - Present
World Wide TechServices August 2014 - Present
IBM August 2003 - August 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Project Management, Sales, Team Leadership, Inventory Management, Analysis, Troubleshooting, Servers, Software Installation, Laptops, Routers, HP, Cisco Routers, System Administration, Computer Hardware, Customer Satisfaction, Leadership, Telecommunications, Windows 7, Linux
Education
ITT Technical Institute-Pittsburgh 1998 — 2000
Associate's degree, Electrical, Electronics and Communications Engineering
WorldWide Tech Services July 2013 - Present
Harvey Nash/Sungard May 2010 - June 2012
Harvey Nash 2010 - 2011
SunGard Availability Services December 2001 - December 2009
Comdisco February 1990 - December 2001
Skills
IBM Mainframe, z/OS, MVS, OSA, ESCON, VMware, VTAM, ISPF, TSO, JES2, DFD, SMS, CA1, CA7, ZEKE, DFR, ABR, RACF, SDSF, SYSPLEX, Disaster Recovery, TCP/IP, REXX, VSAM, Mainframe, ATL, Dasd, EMC Storage, VSE, VM, JCL, Vendor Management, Cloud Computing, Servers, Hardware, Business Continuity
Education
Fairleigh Dickinson University-Metropolitan Campus
Computer Processing Institute
Computer Processing Institute, Paramus, New Jersey
Certificate in Computer Operations
Fairleigh Dickinson University
Computer Science
FedEx Ground October 2007 - Present
F2OnSite August 2014 - July 2015
WorldWide Tech Services November 2013 - December 2013
United States Postal Service November 2006 - December 2006
Olsten Staffing March 2005 - December 2005
Skills
Microsoft Office, Windows, PC Hardware
Education
ITT Technical Institute-Chattanooga 2012 — 2013
Associate of Applied Science, Network Systems Administration
WorldWide Tech Services August 2014 - Present
WorldWide Tech Services October 2013 - August 2014
F2OnSite August 2012 - September 2013
Skills
Laptops, Computer Repair, Computer Hardware, Dell Computers, Software Installation, XP, Workstations, Windows 7, Operating Systems, Troubleshooting, Hardware Installation, Servers, Computer Maintenance, A+ Certified, Network Administration, Hardware, Windows XP, Antivirus, CompTIA A+
Education
Benjamin Franklin Institute of Technology 1990 — 1993
Electrical and Electronics Engineering
Restaurant.com 2011 - 2013
WorldWide Tech Services 2008 - 2011
Education
City Colleges of Chicago-Harold Washington College 2005 — 2008
WorldWide Tech Services October 2007 - Present
Blue 9 Burger July 2006 - March 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, English, Java
Education
Colorado Technical University 2013 — 2016
TSYS September 2014 - Present
TSYS August 2010 - September 2014
WorldWide Tech Services March 2006 - August 2010
Skills
Active Directory, Windows Server, VMware, Unix, Virtualization, Linux, Troubleshooting, Operating Systems, System Administration, Data Center, Security, VMware ESX, Windows, Windows XP, Citrix, Red Hat Linux, Windows 7, DNS, Disaster Recovery, Servers, Technical Support, Hardware, TCP/IP, Software Installation, Microsoft SQL Server, IIS, Networking, Network Security
Education
Columbus State University 2004 — 2005
Central High School 2001 — 2004
TEKsystems December 2014 - Present
Royalty Productions, L.L.C. March 2008 - March 2015
City of Tallahassee - Electric Utility 2014 - 2014
VSolvit 2014 - 2014
Vodastra Solutions 2014 - 2014
WorldWide Tech Services 2013 - 2014
Escambia County Corrections Bureau 2011 - 2011
Skills
Start-ups, Entrepreneurship, VB.NET, ASP.NET, C#, C++, SQL, PL/SQL, Business Analysis, T-SQL, Full SDLC, Scrum, Adobe Fireworks, PHP, HTML, UML, WordPress, MySQL, Unix, User Interface Design, Case Tools, Database Administration, Microsoft Office, Microsoft SQL Server, WebMatrix, Watir, MCSA, SharePoint..., SharePoint, Digital Media, Graphic Design, JavaScript, CMS, Agile & Waterfall..., Project Management, Web Development, Software Development, Visual Studio, Web Design, CSS, Wire Framing, Web Applications, Strategic Planning, E-commerce, Problem Solving, Debugging, Customer Service
Education
Florida Agricultural and Mechanical University
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Florida Agricultural and Mechanical University
Bachelor of Science (B.S.), Computer Information Systems
CompuCom November 2010 - Present
WorldWide Tech Services April 2010 - November 2010
The Village for Families & Children October 2008 - October 2008
Atlantic Inertial Systems, Inc. January 2008 - May 2008
BAE Systems Information Technology August 2006 - March 2007
Pioneer Valley Design Center June 2001 - June 2005
Skills
Computer Hardware, Help Desk Support, Remote Desktop, Information Technology, Desktop Administration, Desktop Computers, Network Administration, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Operating..., Windows 7, Windows XP, Windows Vista, Windows 8.1, Windows 8, Windows Server, Citrix, Citrix XenApp, CompTIA A+, SCCM, Nomad, HP Printers, Dell Computers, DHCP, XP/Vista/7, Computer Repair, VMware
Education
Branford Hall Career Institute-Springfield Campus 2007 — 2008
Associate's degree, Computer Systems Networking and Telecommunications
Springfield Technical Community College 2004 — 2006
Associate's degree, Computer Technology/Computer Systems Technology