Experience
Alltech Computers   May 2015 - July 2015
WorldWide Tech Services   March 2015 - May 2015
Vacation Rentals  November 2013 - April 2015
Steamboat Resort  November 2011 - April 2013
Turquoise Animal Hospital   December 2005 - April 2010

Skills
Computer Hardware..., Software Installation, Remote User Support, Computer Maintenance, Computer Repair, Computer Proficiency, Computer Hardware, Printers, Networking, Windows XP, Windows 7, Troubleshooting, Hardware, Laptops, Technical Support, Windows Server, Operating Systems, Information Technology, Security, Customer Service

Education
Laurus College   2014 — 2014
Information Technolgy

Maui Community College   2000 — 2003
General Studies

St. Anthony Jr. Senior High school   1997 — 2000
High School Dipolma

Experience
Harvard Medical School  October 2014 - Present
Penn State University  August 2010 - Present
WorldWide Tech Services   June 2012 - August 2012
Flagship Press Printing Incorporation   July 2009 - August 2011

Skills
Microbiology, Chemistry, Biotechnology, Genetics, Statistics, SDS-PAGE, Gel Electrophoresis, Agarose Gel..., PCR, Protein Purification, DNA extraction, Cell Culture, Molecular Biology

Education
Penn State University   2010 — 2014
Bachelor of Science (BS), Biotechnology

Chelmsford High School   2006 — 2010

Experience
WorldWide Tech Services   September 2014 - Present
US Army  December 2006 - June 2014

Skills
Computer Repair, Electronics Repair

Education
Trident Technical College

Experience
CIO Services  August 2014 - Present
WorldWide Tech Services   March 2013 - January 2014
WorldWide Tech Services   January 2013 - March 2013
City Year  July 2010 - March 2011
RadioShack  November 2008 - July 2010

Skills
Computer Repair, Outstanding..., Leadership, Windows, Team Leadership, Management, Program Management, Laptops, Printers, Customer Service, Project Planning, Inventory Management, Android, Sales, Wireless, Troubleshooting, Networking, iOS, Teamwork, Work Ethic, Communication Skills, Teaching, Interpersonal Skill

Education
Lincoln Land Community College   2011 — 2012
Computer Science

Lincoln Christian University   2006 — 2007
Biblical Exposition

Experience
GetOpenWater   September 2014 - Present
WorldWide Tech Services   November 2013 - September 2014
International Service Center   October 2010 - July 2014
Lincoln Christian University  August 2009 - December 2010

Skills
Troubleshooting, Computer Hardware, Technical Support, Windows 7, Software Installation, Active Directory, Operating Systems, Networking, Windows, Windows Server, IT Service Management, Storage, Service Delivery, Network Administration, Virtualization, Process Improvement, Software Documentation, Cloud Computing, Microsoft Office, Wireless Networking, TCP/IP, Project Management, CRM, Management, Help Desk Support, System Deployment, Access, Microsoft Exchange, System Administration

Education
Lincoln Christian University   2008 — 2012
Intercultural Studies, Intercultural/Multicultural and Diversity Studies

Experience
Istonish  November 2013 - Present
WorldWide Tech Services   August 2013 - November 2013
Time Warner Cable  November 2006 - August 2013
Pomeroy  2012 - 2012
CitiCards - Private Label Oil – Commercial Paper Group   July 2005 - November 2006
CitiCards - Diners Club-Club Rewards   December 2002 - July 2005
Janus Funds via Talent Tree   September 2003 - November 2003
AT&T Broadband  September 1998 - March 2002
AT&T Broadband  May 1997 - September 1998
Teletech Teleservices   March 1996 - March 1997

Skills
Routers, Troubleshooting, Technical Support, Telecommunications, IP, Broadband, VoIP, Call Centers, Software Installation, Customer Service, TCP/IP, Help Desk Support, Software Documentation, Networking, Cable Modems, Desktop Computers, Telecommunications..., Servers, Computer Repair, Switches, Network Administration, Call Center, Telephony, Desktop Deployment, Digital Cable, Audio Editing, Video Editing, Website Updating, Email, Internet, Church Media, Windows Remote Desktop, Active Directory..., Microsoft Exchange, HP Printers, Lexmark Printers, Dell Workstations, Desktop Administration, Help Desk Implementation, Microsoft Office, Outlook, Technical Documentation, Training, Windows 7, Windows 8, Apple Certified, Lenovo Certified, Autotask, ConsoleOne, Symantec Ghost

Education
Santa Rosa Junior College   1989 — 1991

Cardinal Newman Catholic High School   1986 — 1989
High School

Experience
Cerner Corporation  July 2013 - Present
Palomar Health  February 2011 - Present
Prism Pointe Technologies  August 2010 - January 2011
WorldWide Tech Services   January 2008 - August 2010
BancTec  March 1995 - January 2008

Skills
Operating Systems, Computer Repair, Windows 7, Computer Hardware, Printer Hardware, Servers, Technical Support, Help Desk Support, Software Installation, Troubleshooting, OS X, IOS, Active Directory, Windows, Network Administration, Active Directory..., Windows Server, SCCM 2012, MillenniumMobil Mobi..., Android, Hardware, Testing, Information Technology, Printers, DHCP, Laptops, DNS, VMware, VPN, Windows XP, System Administration, TCP/IP, Networking, Desktop Computers, System Deployment, Citrix, Microsoft Exchange

Education
Cal State Long Beach   1991 — 1995
Bachelor of Arts (B.A.), Graphic Design

Palomar College   1985 — 1988
Associate of Arts (A.A.), Design and Visual Communications, General

Experience
Trover Solutions  December 2013 - Present
WorldWide Tech Services   July 2013 - August 2013
Toddler an Tots   March 2013 - July 2013

Skills
Customer Service, Childcare, Cash Handling Experience, Friendly Personality, Highly responsible, Organization, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Mac, PC

Education
Spalding University   2014 — 2017
Bachelor's Degree, Accounting, sophomore

University of Louisville   2013 — 2014
Bachelor's Degree, Accounting, Freshmen

fairdale high school   2009 — 2013
High School

Experience
Sportvision  September 2015 - Present
NGK Spark Plugs (U.S.A.), Inc.   April 2014 - Present
Sport Vision   March 2013 - Present
Blue and Gold Sports   August 2013 - Present
Various Companies  June 2001 - October 2014
WorldWide Tech Services   November 2013 - April 2014
ETA international  August 2012 - October 2013
Job Corps  June 2012 - October 2013
Sensormatic  May 2006 - June 2012
National Institue of Technology   February 2002 - July 2004

Skills
Computer Hardware, Testing, Desktop Support, Curriculum Development, Network Troubleshooting, Server maintainance, Troubleshooting, Active Directory, Networking, Computer Repair, Microsoft Office, Windows, Customer Service, Hardware, Project Management, Account Management, Microsoft Excel, Cat 5e and Cat 6 UTP..., Technical Training, Resume Writing, Healthcare Information..., Social Media, Dell Certified, HP certified, Lexmark Printers, IBM Thinkpad, Software Installation, Laptops, Windows 7, A Certified, Desktop Computers, Operating Systems, CompTIA, Windows XP, System Deployment, Cabling, Technical Writing, Windows Server, TCP/IP, Access, Wireless Networking, Network, CompTIA Network, Computer Maintenance, Remote Desktop, SharePoint, Security, Technical Support, Help Desk Support, Sports Writing

Education
West Virginia University Institute of Technology   2005 — 2006
Associates Computer and Information Technology, Network and CCNA exam prep

National Institute of Technology   1999 — 2001
Associate's degree, Computer and Electronics Engineering Technology

Experience
WorldWide Tech Services   July 2014 - October 2014
Dillards  January 2009 - October 2013
Outback Steakhouse  April 2006 - January 2009
US Navy  October 1997 - January 2002

Skills
Windows 7, Customer Service, Computer Hardware, Malware Removal, Spyware Removal, Windows 2000, Windows Vista, Subnetting, Windows XP, MS-DOS, Wireless Networking, Laptops, Microsoft Excel, TCP/IP protocols, Microsoft Office, Windows Server, Android, iOS, Virus Removal, SSH Client, Cisco Routers, DHCP, Network Security, Network Architecture, Data Recovery, Hard Drives, IPv4, IPv6, VMware Infrastructure, Inventory Management, Windows 8

Education
Tarrant County College   2014 — 2014
PC Repair Technician

University of Southern Mississippi   2006 — 2009
Bachelor of Business Administration (BBA)

Mississippi Gulf Coast Community College   2003 — 2006
Associate's degree

Parklane Academy   1995 — 1997

Experience
Goode Compliance International  April 2015 - Present
Kelly Services  May 2014 - March 2015
WorldWide Tech Services   August 2013 - March 2014
Tecintegra   March 2012 - April 2012
Alcatel-Lucent  November 2009 - October 2010
Alcatel-Lucent VE, 2005-2010   November 2005 - October 2009
HBO Ole Producciones VE   March 2002 - June 2003
Lucent Technologies VE   May 2000 - June 2001
Lucent Technologies  February 1998 - April 2000
Mundo Ole / VC Studios VE   October 1996 - January 1998

Skills
Telecommunications, GSM, 3G, Comunicación inalámbrica, Redes informáticas, Protocolos de Internet, Telecomunicaciones, Radiofrecuencia, Acceso múltiple por..., Wireless, Sistema global para las..., CDMA, Sistema universal de..., Pruebas, Conmutadores, LTE, Dispositivos móviles, UMTS, Solución de problemas, Testing, Gestión de proyectos, Voz por protocolo...

Education
Universidad Simon Bolivar   1988 — 2005
degree, Electronics

Universidad Simón Bolívar   1988 — 1995
Electronics Engineer

Experience
GovConnection  August 2015 - Present
PC Connection, Inc.   November 2013 - August 2015
WorldWide Tech Services   July 2011 - November 2013
WorldWide Tech Services   April 2009 - July 2011
WorldWide Tech Services   October 2007 - April 2009

Skills
Technical Support, Management, Program Management, Process Improvement, Customer Service, Customer Support, Technical Documentation, Account Management, Metrics Reporting, Technical Analysis, Team Leadership, Microsoft Office, Document Management, Technical Writing, Technical Leadership, Team Management, Oral & Written..., Microsoft Excel, Performance Metrics, Process Management, Process Optimization, Procedure Development, Customer Engagement, Account Reconciliation, Key Account Management, Billing Systems, Billing Process, Written & Oral..., Microsoft Word, Outlook Express, Manage Client..., Internal Communications, Quality Management, Administrative Work, Schedules, Long-term Customer..., Procedural Analysis, Procedural Documentation, Multi Tasking, Written Correspondence, Field Supervision, Field Training, Utilization Management, Business Analysis, Business Analytics, SAP, PowerPoint, Marketing, Marketing Strategy, Salesforce.com

Education
Nichols College

Experience
Bedford Cost Segregation, LLC  April 2015 - Present
WorldWide Tech Services   October 2012 - April 2015
PricewaterhouseCoopers, LLP  May 2008 - June 2012
Quantem Aviation Services, Inc   May 2006 - May 2008
Continental Paving Inc   May 2003 - July 2005
Lahouts Ski Shop   December 2002 - January 2005

Skills
Fixed Assets, Tax, Tax Accounting, Corporate Tax, Accounting, Tax Research, Tax Returns, GAAP, GoSystems, Tax Preparation, Income Tax, Financial Reporting, Financial Accounting, Internal Controls, US Tax, Big 4, Partnership Taxation, Financial Analysis, Microsoft Office, US GAAP, International Tax, VAT, Tax Advisory, PowerPoint, Management, Preparation, Sales Tax, Indirect Taxation, Variance Analysis, Sales & Use Tax

Education
Southern New Hampshire University   2010 — 2011
Graduate Certificate, Forensic Accounting

Southern New Hampshire University   2006 — 2008
Bachelors, Accounting

Experience
M.E.P.CAD   April 2015 - Present
WorldWide Tech Services   January 2015 - Present
Infinitek   September 2013 - Present
Infinitek   September 2013 - Present
ECM Environmental Services   June 2012 - August 2012
Dona Ana Community College  January 2009 - May 2009

Skills
Unigraphics, Teaching, Microsoft Office, Matlab, Spanish, Problem Solving, Computer Hardware, Computer Maintenance, Windows, Team Building, Independent worker, NX 6, FLUENT, Hypermesh, AutoCAD, Solidworks, MathCAD

Education
The University of Texas at El Paso   2010 — 2013
Bachelor of Science, Mechanical Engineering

The University of Texas at El Paso   2010 — 2012
Bachelor's Degree, Mechanical Engineering, Graduate

New Mexico State University   2008 — 2010

Experience
SELF EMPLOYED  2003 - Present
Arizona Public Service (APS)   February 2013 - October 2013
WorldWide Tech Services   August 2008 - November 2012
LIBERTY TAX SERVICE / CUSTOM ACCOUNTING   2003 - 2010

Skills
Microsoft Certified..., CompTIA A+ Certification, N+ Certified, Computer Hardware, Windows 7, Windows Server, Lenovo Certified, Dell Workstations, Sony Certified, Dell Certified, Malwarebytes, Software Installation, Routers, Operating Systems, DNS, Active Directory, Dell Computers, System Administration, Servers, Technical Support

Education
Tech Skills   2008 — 2009
A+ N+ MCP MS290-MS291, Computer Networking/ Network Administration

Southwest Missouri State University   1988 — 1999

Experience
Penn Medicine (University of Pennsylvania Health System)   July 2014 - Present
Main Line Health  January 2014 - July 2014
WorldWide Tech Services   September 2005 - January 2014
Prudential Financial  November 1996 - April 2005

Skills
Troubleshooting, Laptops, Computer Hardware, Windows 7, Windows XP, Windows, Printers, Customer Service, Computer Repair, TCP/IP, Testing, Hardware, Technical Support

Education
Lyndon State College   1987 — 1991
BS

Experience
MEDITECH  September 2012 - Present
Apple Retail  November 2011 - Present
AutomaTech, Inc.   April 2011 - August 2012
WorldWide Tech Services   September 2010 - May 2011
Staples  June 2010 - September 2010
Worldcolor  April 2007 - June 2010
Web Corp   1997 - 2007

Skills
Mac, Troubleshooting, Problem Solving, Hardware, Customer Service, Networking, Training, Management, Databases, Enterprise Software, Computer Hardware, Sales, Software Installation, Technical Support

Education
Sullivan and Cogliano Training Center   2010 — 2011
Microsoft A+ and Network+ Certifications, Information Technologies

University of Phoenix   2008 — 2010
Associates, IT/Networking

Experience
WorldWide Tech Services   March 1997 - Present

Skills
Training and Development, Communication, Employee Training, Staff Management, Training, Customer Satisfaction, Management, Interviews, Recruiting, Human Resources, Team Leadership, Team Management, Team Building, Leadership, Customer Retention, Account Management, Vendor Management, Program Management, IT Service Management, Process Improvement, Microsoft Office, Customer Service, Service Delivery

Education
The University of Texas at San Antonio

Experience
Hoosier Energy REC, Inc.   March 2015 - Present
Hoosier Energy REC, Inc.   February 2014 - Present
NCR Corporation  September 2013 - February 2014
WorldWide Tech Services   November 2010 - September 2013

Skills
Computer Repair, Troubleshooting, Outlook, Cisco Certified, Databases, Wireless Networking, Network Administration, Dell Computers, Active Directory, CompTIA A+ Certification, DHCP, Excellent customer..., TCP/IP, CCNA, Cisco IOS, Airwatch, Apple iOS, Android, Bomgar, Customer Service, Management, iOS, Windows 7, Windows, Hardware

Education
University of Phoenix   2011 — 2014
Bachelor of Science in Information Technology, Networking and Telecommunications

Ivy Tech Community College-Bloomington   2008 — 2011
Associate's degree, Information Technology

Experience
SAIC  December 2014 - Present
TEKsystems  March 2014 - Present
Robert Half Technology  October 2013 - March 2014
Barrister Global Services Network  December 2012 - March 2014
WorldWide Tech Services   December 2012 - October 2013
McKibbon Hotel Management  November 2009 - June 2012
Staples  July 2008 - October 2009
BancTec  May 2004 - October 2006

Skills
Computer Hardware, Help Desk Support, Customer Service, Windows, Hardware, Networking, Troubleshooting, Linux, Programming, Windows 7, Technical Support, C++, Telephone Skills, IT Hardware Support, Remote Troubleshooting, Software Development, Visual Studio, JavaScript, Security, Operating Systems, Internet Troubleshooting, C, Visual C++, HTML, Win32 API, Wireless Networking, Microsoft Office, Access, Visual Basic, Electronics, Laptops, CompTIA A+ Certification, Microsoft Word, Computer Repair, Microsoft Excel, Windows XP, Cisco IOS, Catalyst Switches

Education
Pellissippi State Community College   2006 — 2009
Associate of Arts (A.A.), Computer Science

Experience
WorldWide Tech Services   November 2011 - December 2011
First Tek Technologies Inc.   August 2011 - October 2011
WorldWide Tech Services   November 2010 - June 2011
Hewlett-Packard Company  2008 - 2010
Pomeroy IT Solutions  2003 - 2008
Tek Systems  1997 - 2003

Skills
Servers, Printers, Active Directory, Laptops, Integration, Windows, Dell Computers, Computer Hardware, Microsoft Exchange, HP, Troubleshooting, Service Delivery, Technical Support

Education
University of Central Florida   1984 — 1987
Bachelor of Science, Engineering Technology

Valencia College
Associate in Science, Electronics

Valencia College
Associate, Art

Experience
Nordstrom  June 2015 - July 2015
St. Bernard Sports  December 2014 - May 2015
The Pitch Academy   October 2014 - May 2015
Longhorn Fashions   August 2013 - May 2015
Mamie Ruth  May 2014 - December 2014
WorldWide Tech Services   May 2012 - August 2013
StyleWeek Providence  January 2012 - January 2012
American Eagle Outfitters and Aerie   March 2011 - December 2011
Markus and Leslie Boutique   February 2010 - October 2010

Skills
Time Management, Fast Learner, Facebook, Visual Merchandising, Social Media, Event Planning, Tumblr, Merchandising, Customer Service, Social Networking, Interpersonal..., Fashion, Sales, Blogging, Microsoft Excel, Retail, Microsoft Word, Styling, Photography, WordPress, Fashion Shows, Microsoft Office, PowerPoint, Public Speaking, Leadership, Marketing

Education
The University of Texas at Austin   2013 — 2015
Corporate Communcations, Concentrations in Advertising and English, Senior

University of Rhode Island   2011 — 2012
B.S., Communications and Fashion Merchandising

Chelmsford High School   2007 — 2011

Experience
Global Tel*Link  May 2015 - Present
WorldWide Tech Services   January 2015 - May 2015
Honda of America Mfg., Inc.   August 2014 - December 2014

Skills
Troubleshooting, Computer Hardware, Networking, Software Installation, Windows, Software Documentation, Technical Support, Help Desk Support, Customer Service, Computer Repair, Operating Systems, Windows 7, Windows XP, Routers, Hardware, Testing, Servers, DNS, Laptops, Microsoft Office, Printers, Microsoft Excel, Microsoft Word, Process Improvement, Wireless Networking, Network Administration, Team Leadership, Windows Server, Engineering, Telecommunications

Education
University of South Alabama
Computer Engineering

Experience
WUN Systems LLC  January 2014 - Present
Xogenous Ltd   May 2012 - January 2014
Advancing Computer Technologies   August 2007 - January 2014
WorldWide Tech Services   February 2008 - May 2012

Skills
Laptops, Computer Hardware, Printers, XP, Software Installation, Hardware, Troubleshooting, A+ Certified, Servers, Cabling, Computer Repair, Active Directory, Technical Support, Operating Systems, Microsoft Technologies, Network Engineering, Managed Services, License Management, Windows, Disaster Recovery, Windows Server, Antivirus, Routers, Firewalls, TCP/IP, Laser Printers, Remote Desktop, Virtualization, Server Administration, Security, Network Administration, Norton Ghost, LAN-WAN, HP, Network Security, VoIP, Switches, Workstations, Microsoft Exchange, DHCP, Citrix, DNS, VMware, Windows XP, Networking, Customer Service, Cloud Computing, System Administration, Cisco Technologies, Data Center

Education
University of Phoenix   2001 — 2005
Bachelor's degree, Information Technology

Experience
SunGard  August 2013 - Present
SunGard Financial Systems  August 2013 - Present
WorldWide Tech Services   2012 - 2013
Citi Group  2011 - 2012

Skills
Active Directory, Cisco VPN, Windows Server, Microsoft Office 2010, Remote Desktop, Microsoft Office 2013, Salesforce.com..., Information Security, Desktop Administration, System Administration, Network Security, Database Administration, Microsoft Office, Business Analysis, Customer Service, Teamwork, Technical Support, Software Project...

Education
Stony Brook University
Bachelor of Science (BS), Business/Managerial Economics

Experience
Shell Gas Station  July 2015 - Present
WorldWide Tech Services   2013 - 2013
PDC International Inc.   2003 - 2003
PDC International Inc.   2003 - 2003

Skills
Computer Hardware, Computer Repair, Computer Hardware..., Hardware Support, Computer Hardware..., Computer Hardware..., Computer Hardware...

Education
University of Phoenix Online   2010 — 2011
Bachelor's degree, Information Technology, 3.20

Quinnipiac University   1999 — 2004
Bachelors Of Science, Computer and Information Systems Security/Information Assurance

Experience
ANC Sports  August 2015 - Present
Geek Squad  May 2015 - Present
Bayern Brewing Inc   November 2014 - Present
Western Montana Mental Health Center  September 2014 - February 2015
WorldWide Tech Services   May 2010 - February 2014
Creative Computer   March 2008 - October 2010
Stream Global Services  October 2000 - September 2003

Skills
Troubleshooting, Hardware, Computer Hardware, Technical Support, Laptops, Networking, Software Installation, Computer Repair, Workstations, Servers, Windows 7, Windows 8, Active Directory, A+ Certified, Operating Systems, Windows Server, Help Desk Support, Software Documentation, Software Implementation, Microsoft Operating..., Operating System..., TCP/IP, Microsoft Office, Microsoft Word, Microsoft Excel, Social Media, Microsoft Exchange, Active Directory..., Network Administration, Computer Network..., Computer Maintenance, Server Management

Education
University of Hartford   1984 — 1987
None, Computer Science, Communications

University of Hartford   1984 — 1987
None, Computer Science

Experience
WorldWide Tech Services   October 2014 - Present
Le Wireless   September 2010 - Present
Fry's Electronics  October 2014 - March 2015
United States Marine Corps  May 2006 - January 2014

Skills
Databases, Network Administration, Laptops, Computer Network..., Microsoft Operating..., Microsoft Office, Microsoft Technologies, Xbox 360, PS3, Handheld Devices, Culinary Skills, Culinary Management, Military Experience, Military Operations, Military Training, Technical Support, Leadership, Team Leadership, Operations Management, System Deployment, Computer Hardware, Customer Service, Hardware, Windows 7, Active Directory, Networking, Software Installation, Windows Server, Troubleshooting

Education
My Computer Career   2014 — 2014
Microsoft Technology Associate and CompTIA, IT Professional

The Art Institute of Dallas   2010 — 2014
Associate of Arts and Sciences (A.A.S.), Culinary Arts/Chef Training

Richland Community College   2005 — 2014
Associate of Science (A.S.), General Studies

Experience
WorldWide Tech Services   March 2014 - Present
EXPRESS  November 2009 - Present
WorldWide Tech Services   August 2011 - March 2014
Qualserv   September 2007 - September 2009

Skills
Customer Relations, Microsoft Office, Outlook, Access, Excel, Word, Problem Solving, Administration, PowerPoint, Windows, Customer Service, Customer Satisfaction, Team Building, Database Administration, Spanish, IT Service Management, Microsoft Word, Microsoft Excel, System Administration, Troubleshooting, Management, Retail, Training, Project Planning, Data Entry, Networking, Process Improvement, Project Management, Leadership, Program Management, Sales, Vendor Management, Onboarding, Time Management

Education
Southern New Hampshire University   2014 — 2016
Master of Business Administration (M.B.A.)

Mount Washington College   2012 — 2013
Bachelor of Business Administration (B.B.A.), International Business

Hesser College   2012 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Hesser College   2010 — 2011
Associate's degree, business administration

Experience
WorldWide Tech Services   January 2012 - January 2013
PowerSteering Software  August 2008 - January 2010

Skills
IBM/Lenovo Certified..., Dell Certified Systems..., Foundations 2010..., Troubleshooting, Microsoft Exchange, Hardware, Data Center, Visio, Microsoft SQL Server, Operating Systems, Laptops, System Administration, Sales, Software Installation, Technical Support, Project Planning, VoIP, Networking, Computer Hardware

Education
Northeastern University   2004 — 2008
Engineering, Computer

Black Sea Technical University   1996 — 2000
Associate Degree, Automotive Mechanics

Experience
WorldWide Tech Services   February 2014 - Present
Colorado Parks & Wildlife  April 2013 - November 2013
Discount Drug Mart  August 2007 - February 2013
US Forest Service  September 2011 - September 2012
National Park Service  June 2011 - September 2011
National Park Service  September 2010 - November 2010

Skills
Microsoft Office, PowerPoint, Customer Service, Microsoft Word, Microsoft Excel, Research, Data Entry, Environmental Policy, Community Outreach, Archaeology

Education
Wright State University   2006 — 2010
BFA, Fine Art

Sinclair Community College   2005 — 2009
Visual Communications

Experience
worldwide tech services   2005 - Present
Qualxserv  November 1968 - February 2009
Worldwide TechServices  1967 - 2008

Education
Northeastern University   1968 — 1975
BS, Business

Experience
Vertical Solutions, an R.L. Nelson Company   November 2014 - Present
James Boyd Associates   February 2011 - November 2014
WorldWide Tech Services   April 2008 - January 2011

Skills
MCITP, MCTS, MCP, A+ Certified, Microsoft Certified..., Network+, Windows 7, Windows XP Pro, Windows Server, Small Business Server, Exchange 2010/2007/2003, Active Directory, Microsoft Certified..., Workstations, Dell Computers, Laptops, 2008 R2, Windows XP

Education
Pittsburgh Technical Institute   2010 — 2011
Microsoft IT Professional

New Horizons Computer Learning Center   2008 — 2008
CompTIA A+, CompTIA Network+

Experience
Logentries Log Management & Real-time Analytics  February 2015 - Present
Affinnova, Inc. (acquired by Nielsen)   April 2013 - January 2015
Affinnova, Inc.   August 2011 - April 2013
WorldWide Tech Services   2007 - August 2011
SOURCECORP  2004 - 2007

Skills
Financial Analysis, Forecasting, Financial Reporting, Strategy, Finance, Analysis, Market Research, Accounts Payable, Accounting, Mergers & Acquisitions, Process Improvement, Financial Modeling

Education
Texas Tech University   2000 — 2004
Bachelor of Business Administration (B.B.A.), Accounting

Experience
Trinity United Methodist Church  July 2015 - Present
Hayes Memorial United Methodist Church   September 2011 - Present
WorldWide Tech Services   January 2011 - March 2014
The Ohio State University  September 2007 - March 2010

Skills
Troubleshooting, Windows, Public Speaking, Microsoft Office, Computer Hardware, Program Management, Security, Management, Networking, Computer Repair, Leadership, Customer Service, System Administration, Team Leadership, Training, Access, Windows 7, Visio

Education
United Theological Seminary   2011 — 2015
Master of Divinity (M.Div.)

The Ohio State University   2004 — 2009
Bachelor of Arts, Psychology

Experience
WorldWide Tech Services   November 2013 - Present
HCPCFixIT (HotNColdPCFixIT)   December 2011 - Present
Best Buy  October 2014 - January 2015
Z VRS   June 2010 - December 2011
Best Buy  October 2010 - January 2011
Rochester Institute of Technology  September 2009 - November 2009
House Ear Institute  July 2007 - August 2007

Skills
Troubleshooting, XP, Windows 7, Computer Hardware, Software Installation, Hardware, Operating Systems, VMware, OS X, Laptops, Firewalls, Printers, Windows, Data Center, Computer Repair, Routers, Visual Basic, CSS, JavaScript, Telecommunications, Electronics, Windows XP

Education
EducatedDell   2013 — 2013
DSCE, Dell Service Technician

ABCO technology   2012 — 2012
A+ certification, certification, Passed two exams.0

Rochester Institute of Technology   2005 — 2009
A.A.S, Applied Computer Technology, 3.0

Marlton School   1997 — 2005
High School Diploma, 3.6

Experience
WorldWide Tech Services   October 2013 - Present
Enterprise Rent A Car  April 2010 - September 2012
Pathfinders  November 2009 - January 2010
NCO  November 2005 - September 2009

Skills
Microsoft Excel, Microsoft Word, Typing, PowerPoint, Outlook, Talking Points, Customer Service, Customer Satisfaction, Motivation, Independence, Administrative..., International Shipping, International Logistics, Odyssey, File Management, Internet Explorer, Fax, UPS systems, Windows, Research, Views, Shipping, Messaging, Coaching, Call Center, Scanners, Graphs, Microsoft Works, Windows 2000, Spreadsheets, Microsoft Office 2007, Data Entry, Office Equipment, Printers, C++, Java, Car Rental, Life Insurance, Investigation, Search & Seizure, Office Administration, Clerical Skills, Pay Close Attention to..., Great communications..., Outstanding time..., Management, Project Management, Time Management

Education
South Florence High School   1997 — 2001
Diploma

North Carolina A&T State University
Computer Science

North Carolina A&T State University
Computer Science

Northern Virginia Community College
Computer Science

South Florence High School
Diploma

Experience
Roundball Direct   May 2012 - Present
ACS, a Xerox Company  August 2011 - April 2012
WorldWide Tech Services   2011 - August 2011

Skills
Troubleshooting, Computer Hardware, Windows, Microsoft Word, Customer Service, System Administration, Microsoft Office, XP, Research, Social Media, Software Documentation, Access, Team Leadership, Outlook, Social Networking, Leadership, Analysis, Networking, Management, Public Speaking, HTML, Technical Writing, Testing, Training, Teamwork, Team Building, Software Installation, Project Management, Process Improvement, Printers, Operating Systems, Data Analysis, Electrical..., Maintenance & Repair, Preventive Maintenance, Report Writing, Copy Editing, Text Editing, Data Entry, Information Extraction

Education
University of Kentucky   1997 — 2001
Physics

Utah Valley University   1995 — 1997
Pre-Engineering

Experience
WorldWide Tech Services   October 2013 - Present
Enterprise Rent-A-Car  February 2013 - Present
Baxter International Inc.  November 2011 - November 2012
Yoplait  February 2009 - October 2011

Skills
Lean Manufacturing, Manufacturing, Quality Control, GMP, Continuous Improvement, Troubleshooting, Process Improvement, Manufacturing Operations, Quality Assurance, Six Sigma, Supply Chain

Education
Compton Senior High School   1999 — 2002
Diploma

Los Angeles Southwest College
Associate of Science (A.S.), Computer Science

Experience
WorldWide Tech Services  

Skills
Computer Hardware, XP, Servers, Troubleshooting, Hardware, Laptops, Active Directory, Operating Systems

Education
Mercer county Community College

New Jersey Institute of Technology
BS, Computer Engineering

Experience
Worldwide Tech Services   March 2012 - Present
WorldWide Tech Services   2009 - 2011
Qualxserv  January 2000 - January 2009
Getronics  1996 - 2000
Wang Labs  1983 - 1995

Skills
Forecasting, Process Improvement, Business Analysis, Professional Services, Budgets, Financial Analysis, Vendor Management, Microsoft Excel, Call Center, Business Development, Business Strategy, Financial Reporting, Project Management, Fleet Management, Field Operations, Program Management, Cross-functional Team...

Education
University of Massachusetts at Lowell
Bachelor of Business Administration (B.B.A.), Finance, General

Experience
WorldWide Tech Services   September 2000 - Present

Skills
Process Improvement

Education
Suffolk University
Bachelor's degree

Experience
vTech Solution Inc  August 2013 - Present
Jim's Computer Services   October 2011 - Present
WorldWide Tech Services   April 2013 - August 2013
iParty  September 2004 - October 2011

Skills
Computer Repair, Networking, Computer Hardware, Computer Maintenance, Sales Management, Computer Software, Forecasting, Training, Customer Service, Troubleshooting, Team Leadership, Software, Human Resources, Leadership, Account Management, Inventory Management, Business Development, Sales, Team Building, Customer Retention, Retail, Recruiting, Process Improvement, Windows 7, Employee Training, Desktop Computers, Windows, Merchandising, Coaching, System Administration, Virus Removal, Microsoft Office

Education
CMCC   2009 — 2012
Associate of Science (A.S.) in progress, Computer Technology/Computer Systems Technology

University of Maine   1995 — 1998
Bachelor's degree, Kinesiology and Exercise Science

Westbrook High School

Experience
Atlantic Tele-Network, Inc.   September 2013 - Present
WorldWide Tech Services   March 2013 - September 2013
Sound Science   January 2008 - March 2013
OfficeMax  May 2009 - June 2010

Skills
Computer Repair, Computer Maintenance, Calculus, Servers, Hardware, Applied Mathematics, Computer Hardware, Physics, Desktop Computers, Consumer Electronics, Mathematical Analysis, Microsoft Certified..., iPhone, OS X, Help Desk Support, Windows Vista, HP, Software, Technical Support, Software Installation, Partial Differential..., Ordinary Differential..., Real Analysis, Multivariable Calculus, Fourier Analysis, Virus Removal, XP, LAN-WAN, Network Design, DNS, Linux, Wireless Networking, TCP/IP, IP, Ubuntu, Windows 7, Red Hat Linux, Cisco Technologies, Wireless, Bash, Remote Desktop, Remote Access, Shell Scripting, Troubleshooting, Server Administration, Information Technology, Windows, CDMA, PDSN, SMSC

Education
Metropolitan State University of denver   2008 — 2012
Bachelor of Science (B.S.), Mathematics

University of Colorado Boulder   2008 — 2009
Physics

Experience
HCL Technologies  April 2013 - October 2013
WorldWide Tech Services   2010 - 2012

Education
Rutgers University-New Brunswick   1995 — 2002
Bachelor of Science (B.S.), Computer Science, 3.2

Experience
WorldWide Tech Services   April 2010 - Present

Skills
Microsoft Office, Customer Service, Troubleshooting, Windows, Process Improvement, Networking, Vendor Management, Windows Server, IT Service Management, Active Directory

Education
Northern Essex Community College

Experience
Wave Systems Corp.  May 2011 - Present
WorldWide Tech Services   January 2009 - May 2011

Skills
Windows Server, Active Directory, Security, Enterprise Software, Troubleshooting, Windows 7, VMware, Technical Support, Networking, Hardware, Microsoft SQL Server, Software Testing, Software Troubleshooting, Remote Troubleshooting, Network Troubleshooting, Computer Hardware..., Scripting, Hyper-V, Customer Service, Windows 8, Windows XP, Programming, VMware vSphere, Disk Encryption, Certificate Management, Server Administration, T-SQL

Education
University of Massachusetts Lowell   2009 — 2011
Bachelor of Science (BS), Information Technology