Experience
TOMRA Sorting Recycling (TITECH)   2014 - 2014
Automotive  2006 - 2013
Qualxserv   February 1995 - April 2002
Qualxserv   January 1995 - 2002
Wang Laboratories  1995 - 2001

Skills
Hardware, Networking, Printers, Windows, Ethernet, Dell Computers, Scanners, ATM Networks, ITIL, Integration, IT Service Management, Troubleshooting, Servers, Service Management, Technical Support, Cisco Technologies, Telecommunications, Unix, TCP/IP, Field Service, Security, Pre-sales, WAN, CompTIA A, Software Installation, Computer Hardware, Management, Windows XP, Software, Windows Server, Active Directory, Wireless Networking, HP, Operating Systems, Switches, VPN, Software Documentation, System Deployment, Network Administration, VMware

Education
Heald College-San Jose   1994 — 1996
Associate of Science (AS) Associate (AA), ELECTRONICS/COMPUTER SCIENCE

Wyotech-Fremont   1993 — 1994
ASE, Automotive

Cupertino High school   1989 — 1993

Experience
World IT Solutions (WITSLLC)   April 2015 - Present
Qualxserv   August 2007 - March 2011
All Dunn Right Networking   May 2003 - March 2006
• Coastalnet (ISP);   January 2001 - June 2001
CompUSA  May 1995 - June 1998

Skills
Technical Support, Hardware, Troubleshooting, Computer Repair, CompTIA A+, Dell Computers, Call Centers, Software, Databases, Computer Hardware

Education
Franciscan University of Steubenville   2000 — 2002
Computer Information Science

Experience
BMO Financial Group  January 2010 - Present
Qualxserv   January 2009 - May 2009
BMO Financial Group  January 2008 - May 2009
BancTec  January 2001 - January 2009
United States Postal Service  January 1995 - January 2001

Skills
Active Directory, Workstations, Computer Hardware, Servers, Printers, Software Installation, Remote Troubleshooting

Education
Indiana Wesleyan University   2013 — 2015
Bachelor of Science (B.S.), Business Information Systems

Indiana Wesleyan University   2010 — 2013
Associate of Science (A.S.), Computer Information Technology

Experience
Conway Medical Center  July 2011 - Present
Plantation Federal Bank/Plantation Financial Corp.   March 2007 - July 2011
Qualxserv   July 2005 - March 2007

Skills
Hardware, Switches, Networking, Active Directory, Disaster Recovery, Troubleshooting, Healthcare Information..., VMware, Data Center, VMware ESX, Citrix, Software Installation, Servers, IIS, System Administration, DNS, Cisco IOS, EMC Storage, SAN, Cisco Technologies, IT Management, Network Security, Microsoft Exchange, Microsoft SQL Server, vSphere, XP, Process Improvement, Windows Server, Leadership, Virtualization, Windows 7, Storage Area Networks, Strategic Planning, DHCP, Security, Microsoft Office, Network Administration

Education
Midlands Technical College   1996 — 1998
IT, LAN Systems Networking Management

South Columbus   1991 — 1995

Experience
Kaiser Permanente  June 2015 - Present
Kaiser Permanente via Kforce Inc   September 2014 - June 2015
99 Cents Only Stores  September 2013 - December 2013
99 Cents Only Stores  April 2012 - September 2013
The Coffee Bean & Tea Leaf  October 2011 - November 2011
CyberDefender  November 2010 - June 2011
Circuit City  October 2007 - November 2008
Qualxserv   June 2007 - October 2007

Skills
CompTIA A+ Certification, CompTIA Network+..., Troubleshooting, Software Installation, Hardware, Help Desk Support, Laptops, Windows, Norton Ghost, Customer Satisfaction, Windows 7, A+ Certified, Active Directory, XP, SAP, Computer Hardware, BMC Remedy, Windows Vista, Remote Desktop, Microsoft Exchange, Windows XP, Technical Support, Network Administration, Customer Service

Education
New Horizons   2009 — 2010
Network+ Certification, Junior Windows Server 2008 Administrator

DeVry University-California   2007 — 2008
Network and Communications Management

Experience
Bluepoint Solutions  July 2015 - Present
GreatCall  March 2013 - July 2015
GreatCall  July 2012 - March 2013
GreatCall  August 2010 - July 2012
Cox Communications  October 2005 - September 2009
Cox Communications  October 2003 - October 2005
Qualxserv   April 2003 - October 2003
United States Marine Corps  August 1997 - August 2001

Skills
PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Microsoft Office, Troubleshooting, Analysis, Leadership, Team Leadership, Windows, Outlook, Project Management, Training, Military, Security Clearance, Logistics, Integration, Technical Support, Testing, Computer Hardware, Networking, Software Quality..., Quality Assurance, Agile Methodologies, Wireless, SQL, Scrum, Call Centers, Mobile Devices, Process Improvement, Telecommunications, Software Documentation, Android, Customer Experience

Education
ITT Technical Institute-San Diego   2001 — 2003
Associate's degree, Computer Systems Networking and Telecommunications

Experience
Qualxserv   2009 - Present
BC Internation, CA.   March 2006 - October 2009

Skills
HP, Windows 7, Laptops, Windows Server, Hardware, Software Installation, Technical Support, Network Administration, Norton Ghost, Computer Hardware, XP, Servers

Education
Cypress College   2006 — 2008
Hardware support, CIS, B+/A-

Long Beach City College   1989 — 1995
n/a, General Studies

Experience
Hernandez IT Services, Inc.   August 2013 - Present
SambaSafety  October 2013 - August 2015
California Correctional Health Care Services  September 2008 - October 2013
Kelly IT Resources  March 2007 - September 2008
Qualxserv   December 2005 - March 2007
Unisys  November 2005 - February 2007
Geeks On Call  September 2005 - November 2005
Independent Consulting  November 2002 - September 2005
C-Tech Systems   February 2001 - November 2002
CompUSA  September 2000 - February 2001

Skills
Information Technology, Databases, Database Design, Web Hosting, Troubleshooting, Database Administration, Business Intelligence, Network Administration, Database Security, Active Directory, VoIP, IP PBX, DHCP, DNS, System Administration, Firewalls, IT Service Management, Networking, IT Outsourcing, IT Management, IT Operations, IT Solutions, Windows Server, Virtualization, Windows, Linux, IIS, Visual Studio, Microsoft SQL Server, WinSCP, SharePoint, VMware, Cisco Technologies, AIX, Team Foundation Server, Microsoft SQL Server..., Drupal, WordPress, CSS, XML, Windows Client, Hyper-V

Education
American River College   2003 — 2005
Associate's Degree, Computer Network Management

Experience
Denali Advanced Integration  December 2014 - Present
Microsoft  April 2014 - December 2014
Skookum Contract Services  April 2010 - March 2014
Geek Squad  November 2007 - August 2010
Qualxserv   November 2007 - April 2010

Skills
Group Policy, Troubleshooting, Active Directory, System Administration, Windows Server, Microsoft Exchange, DHCP, Windows 7, VMware ESX, Citrix, DNS, Lync Server 2010, Barracuda Spam Filter, Kaspersky Antivirus, Solarwinds, Xerox Printers, Cable Management, A+ Certified, Dell PowerEdge Servers, Computer Hardware, Servers, Outlook, Technical Support, Software Installation, Laptops, Antivirus, Dell Computers, Windows Vista, Blackberry Enterprise..., VPN, Workstations, Printers, Help Desk Support, Wireless Networking, Remote Desktop, Windows XP Pro, Blackberry, Norton Ghost, Customer Service, Hardware, Dell Workstations, Windows Phone, Windows XP

Education
Bates Technical College   2005 — 2007
Associate's degree, Advanced Technology & Computer Sience

Experience
Driveline Retail Merchandising  January 2015 - Present
Crossmark  2009 - Present
Field Nation  June 2013 - Present
Barrister Global Services Network  August 2008 - Present
S & A Computer   May 2008 - August 2008
Aerotek  January 2008 - April 2008
Qualxserv   August 2007 - January 2008
Volt  February 2005 - June 2005
Hewlett-Packard / Agilent Technologies  1997 - 2003
Hewlett-Packard  May 1979 - August 1997

Skills
Customer Service, Computer Hardware, Electronics, Microsoft Office, Merchandising, Network Administration, Network Security, Sales, Networking, Troubleshooting, Training, Team Building, Hardware

Education
Heald College-Roseville   2005 — 2007
Associate of Arts and Sciences (AAS), Information Technology

Northwestern College   2003 — 2004
Certificate, Computer Networking

Class A and C, US Navy
Certification, Advanced Electronics / Communication Electronics

Fox Valley Technical College
Associate of Arts and Sciences (AAS), Electronics Technology

Harper College
Certificate, Logistics, Materials, and Supply Chain Management

Hewlett-Packard Company
Certification, ISO 9000 Procedures

Experience
Snom Technology   August 2014 - June 2015
Russound  July 2012 - June 2014
VXi Corporation  August 2010 - July 2012
Nora Systems, Inc.   June 2009 - June 2010
Hellodirect/GNNetcom   July 2003 - January 2009
Qualxserv   May 1999 - July 2003

Skills
Customer Service, VoIP, Customer Satisfaction, Technical Support, Troubleshooting, Telecommunications, CRM, Windows 7, Leadership, Microsoft Office, Call Centers, Windows, Microsoft Word, Call Center, Outlook, HTML, Coaching, Software Documentation, Sales Operations, Customer Relations, Logistics, Research, Scheduling, Computer Hardware, XP, SAP Implementation, Microsoft Excel, Process Scheduler, Order Processing, Excel, SAP, Problem Solving, Word, Sales Support, Documentation, Bluetooth, Silverstripe

Education
Johnson State College   1991 — 1993
Bachelors, Hotel/Hospitality Business Admin

Johnson & Wales University   1986 — 1988
Associates, Culinary Arts

Experience
GE Appliances  August 2005 - Present
Qualxserv   January 2000 - January 2004

Skills
Data Analysis, Matlab, R&D, Product Development, Lean Manufacturing, Labview, Cross-functional Team..., Manufacturing, Design of Experiments, Pro Engineer, Continuous Improvement, Process Improvement, Microsoft Excel, Consumer Products, Statistics, Microsoft Office, Root Cause Analysis, Sales Management, Sales, Strategic Planning, Testing, Project Management, Test Equipment

Education
ITT Technical Institute-Louisville   1998 — 2000
Bachelor of Applied Science (BASc), Electrical and Electronics Engineering

Bullit East High School   1993 — 1997

Experience
Hewlett-Packard  October 2014 - Present
HCL Hewlett Packard  July 2012 - Present
HP Enterprise Services  August 2011 - Present
TEKsystems  March 2009 - November 2011
Qualxserv   October 2006 - February 2009
Centerbeam Inc.  November 2006 - January 2007
United Parcel Service (UPS)   January 2001 - August 2006
National Rehabilitation Hospital  August 2002 - January 2003
Physiotherapy Associates/ Stryker   August 2001 - August 2002
GTECH Networks   August 2000 - December 2001

Skills
Data Center, Computer Hardware, Servers, Security, Network Security, Program Management, Windows 7, Troubleshooting, Databases, Networking, Software Installation, IT Service Management, HP, Management, IT Operations, IT Management, System Administration, Active Directory, Laptops, Network Administration, Incident Management, Information Technology, Service Delivery, Security, Team Leadership, Hardware, Disaster Recovery

Education
ITT Technical Institute   2004 — 2006
Computer Electronics Engineering Technology

Hampton University   1997 — 1999
Physical Therapy/ Biology

Experience
Warrior Marketing Group   March 2012 - Present
Insight Global  September 2009 - January 2012
Thinking Pictures   March 2009 - September 2010
Robert Half Technology  June 2008 - September 2010
Adecco Technical  December 2008 - October 2009
American Consulting group, Inc.   December 2008 - March 2009
Qualxserv   April 2008 - December 2008
Fix My PC!   May 2007 - June 2008
CompUSA  August 2005 - May 2007

Skills
A+ Certified, Laptops, Desktop Support, Software Installation, Computer Hardware, Social Media Marketing, Mobile Marketing, Technical Support, Troubleshooting, Servers, XP, Networking, Norton Ghost, Hardware, Network Administration, Help Desk Support, Windows Server, Cisco Technologies, Computer Repair, Active Directory, Linux, Wireless, Windows 7, Information Technology, Microsoft Exchange, Time Management, Software Documentation, System Administration, Windows XP, Marketing Strategy, Small Business, Windows Vista, Customer Satisfaction, Outlook, Sales, Management, Dell Computers, OS X, Customer Service, Consulting, Windows XP Pro, Microsoft Certified..., VoIP, Citrix, VMware, Social Media, HP, Remote Desktop, SharePoint, Training

Education
Grand Rapids Community College   2003 — 2004
Certification, Automotive Engineering Technology/Technician

Devry   1991 — 1994

Ottawa Hills High   1985 — 1989

Experience
Tufts University  February 2015 - Present
Tufts University  October 2011 - February 2015
Tufts University  August 2010 - October 2011
Coventry Healthcare  August 2007 - August 2010
Qualxserv   September 2005 - October 2007

Skills
Access, Data Analysis, Testing, Business Objects, Cross-functional Team..., Business Process, Microsoft Excel, Budgets, PeopleSoft, SAP, nVision, Tidal, SQL, Excel, Toad for Analysis, Budget Analysis, Axiom, Higher Education, Higher Education..., Interpersonal Skills

Education
University of Massachusetts at Lowell   1999 — 2001
BS, MIS & Marketing

Northeastern University
Associate of Engineering, Computer Engineering Technology

Experience
Software Support Analyst   May 2014 - Present
Pharos Systems International  July 2010 - May 2014
Oak Ridge National Laboratory  March 2009 - July 2010
Qualxserv   March 2008 - March 2009
Holrob   October 2007 - June 2008
One Stop PC Repair   May 2007 - October 2007
Knoxville Recycling Coalition   2007 - 2007
Idearc Media  2006 - 2007
Idearc Media  2006 - 2007
Comcast  2004 - 2006

Skills
Windows & Mac operating..., Windows Server, Troubleshooting, Cisco Technologies, Servers, Windows, Technical Support, Networking, Microsoft Exchange, VPN, Hardware, Managed Print Services, Network+, A+, Windows 7, Microsoft SQL Server, Testing, Network Administration, Databases, Active Directory

Education
State University of New York College at Oswego   1995 — 1998
BS, Marketing

Onondaga Community College   1994 — 1997
AS, Humanities

Pellissippi Tech

Experience
VersaLogic Corporation  January 2008 - Present
Hynix Semiconductor Manufacturing of America   December 2005 - January 2007
Single Source Solutions (S3)   May 2003 - July 2004
Systech Retail Systems  January 2001 - April 2003
Qualxserv   January 1998 - February 2001

Skills
CompTIA A+ Certification, DCSE, Dell Certified..., DCSE, Dell Certified..., Compaq, Compaq Desktop..., Hughes Nework Systems..., Lumonics Corporation,..., Electronics Technician..., Microsoft Office Xp, Microsoft Office, Microsoft Excel, Microsoft Word, Corel Office, DOS commands, Basics of Unix, Cisco Routers, Cisco Routing &..., POS, Laser Welding, Oscilloscope, Spectrum Analyzer, LAN-WAN, CAT5 Punch Tools, Channel Master &..., IBM Utilities, Barcode Scanners, Test Equipment, Technical Documentation, Troubleshooting, Servers, Soldering, Equipment Maintenance, Computer Hardware, Operating Systems, Hardware, Technical Support, Antivirus, Electrical..., Workstations, Electronics, Laptops, Printers, Debugging, XP, Equipment Repair, Software Installation, Hardware Support, Electronics Technology, PCB design, Computer Repair, Semiconductors

Education
Lane Community College   1996 — 1996
Certification, Zinger Miller Training, Team Effectiveness

Phoenix Institute of Technology   1986 — 1988
AA Degree, Advanced Electronics Technology

Experience
Sanger Unified School District  November 2014 - Present
Lagniappe Pharmacy Service   September 2011 - May 2014
Cancer Care Associates  June 2007 - September 2011
Qualxserv   March 2007 - June 2007
Educational Employees Credit Union  November 2003 - February 2007

Skills
Technical Support, Healthcare Information..., Process Improvement, Troubleshooting, System Administration, Laptops, Hardware, Printers, Operating Systems, Networking, HL7, Access

Education
California State University, Fresno   1998 — 2002
BA, Philosophy

Fresno City College   1988 — 1998
A.S, Social Science

Experience
Silicon Valley Information Systems   March 2014 - Present
Infortrend  December 2013 - March 2014
OCLARO (Former Opnext)   January 2012 - December 2013
Promise Technology  March 2008 - May 2011
Qualxserv   March 2006 - March 2008
WTW Group, Inc. dba Help Desk Computers   February 2003 - March 2007
Barracuda Networks  February 2006 - February 2006
Dial Sound Data Systems   January 2005 - January 2006
Milestone Technology   2003 - 2003

Skills
Windows 7, Windows XP Professional, Windows Server 2003, Norton Ghost, Desktop Support, Pre-sales Technical..., Wireless Networking, Mac OS X, iPod, iPhone, iSCSI, Fiber Optics, NAS, DAS, RAID, Lenovo, Metal Fabrication, Soldering, HTML, Laptops, Software Installation, SAN, Storage, Computer Hardware, Hardware, Troubleshooting, Operating Systems, Storage Area Networks, Workstations, Cabling, Computer Repair, Antivirus, Citrix, Visual Basic, Windows Server, Technical Support, XP, OS X, Network Administration, Networking, Windows XP, Microsoft Exchange, Printers, Windows, Firewalls, Help Desk Support

Education
ITT Technical Institute   2002 — 2004
Associates, Computer Network Systems

Cañada College   1999 — 2001
Studied Web design, C+ programming

Experience
CenturyLink  February 2015 - Present
Apex Systems  July 2014 - January 2015
TailWind Voice and Data  December 2012 - April 2013
Xora, Inc.   August 2011 - August 2012
Xora, Inc.   July 2010 - August 2011
NCC Global Service, LLC   July 2008 - March 2010
Qualxserv   July 2007 - July 2008
Minnesota Computers  May 2006 - May 2007
WALSER CHEVROLET   September 2003 - March 2006
IBM PRINTING SYSTEMS  January 1998 - January 2003

Skills
Customer Satisfaction, Salesforce.com, Problem Solving, Technical Support, Remote Troubleshooting, Field Operations, Business Support..., Microsoft Office, Microsoft Excel, WebEx, GPS Tracking, Field Force Management, Telephone Skills, Computer Hardware, GPS, Customer Service, Product Management, SaaS, Wireless, Mobile Devices, Cloud Computing, Vendor Management, NetSuite, SharePoint, Telephony, Billing Process, Invoicing, Call Centers, Enterprise Software, Solution Selling, Sales, Time Management, Sales Operations, Hardware, Software Installation, Telecommunications, VoIP, Product Development, Cross-functional Team..., Account Management, Team Leadership, CRM, Process Improvement, Visio, Direct Sales, Customer Retention, Software Documentation, Troubleshooting, Networking, Professional Services

Education
Minnesota State University, Mankato   1976 — 1980
BS, Business Administration

Experience
Qualxserv   October 2007 - June 2008
SHI International Corporation   June 2007 - April 2008
The Life Christian Church  January 2007 - October 2007
New Jersey Institute of Technology  2005 - 2006

Education
New Jersey Institute of Technology   2003 — 2007
BS, Science, Technology, and Society

Experience
POS Remarketing Group  July 2010 - Present
Qualxserv   May 2008 - March 2009
NASC / ADT / TYCO   June 2005 - May 2008
Circuit City  March 2000 - June 2005
Circuit City  October 1994 - March 2000

Skills
Alarm Systems, Security, Troubleshooting, Cabling, Switches, Computer Hardware, Routers, Software Installation, CCTV, Hardware, A+ Certified

Education
Kingsborough Community College   2009 — 2009
Certification, BPI Certified Professional

Strayer University   1999 — 2002
BS Degree, Computer Information System

ODU ICTS Operation Bootstrap   1998 — 1998
Certificate, Certificate of Completion in the MCSE v4.0

Computer Learning Center   1996 — 1997
AA Degree, Computer Systems Networks and Hardware Technology

Experience
Beltway Industries (Parent company of Tradequip Services & Marine)   April 2015 - Present
Tradequip Services and Marine (Subsidiary of Beltway Industries)   July 2011 - April 2015
Knight Transportation, Inc.   August 2010 - July 2011
Knight Transportation, Inc.   August 2008 - July 2011
Knight Transportation, Inc.   November 2007 - August 2010
Knight Transportation, Inc.   July 2009 - July 2010
Knight Transportation, Inc.   January 2006 - July 2009
QualxServ   October 2005 - January 2006
CEC Entertainment, Inc.   April 2002 - October 2005
Arizona State University  September 2000 - May 2001

Skills
Lotus Notes, Windows Server 2003, XP, Microsoft Office Xp, RIM, Security+, Sametime, Blackberry Enterprise..., Software Installation, Servers, Troubleshooting, Computer Hardware, Windows, Active Directory, Microsoft Office, System Administration, Windows Server, TCP/IP, Windows Server 2008, Operating Systems, Customer Service, Windows 7, DHCP, DNS, Desktop Support, Blackberry, Problem Solving, Microsoft Exchange, Cisco Call Manager, System Deployment, Laptops, Technical Support, Virtualization, Lync Server 2010, Networking, VMware, Cisco Technologies, Lotus Domino, Software Documentation, Disaster Recovery, Microsoft Technologies, Hyper-V, IBM iSeries, Data Center, Printers, Security, Powershell, Group Policy, Firewalls, Microsoft SQL Server

Education
Interface Technical Training   2011 — 2011
Certificate of Completion, Powershell Training

CorpInfo Services   2007 — 2007
Certificate of Completion, IBM Lotus Domino 8.x Administrator

New Horizons Computer Learning Center   2004 — 2005
Network Systems and Security Professional

Arizona State University   1997 — 2001
Bachelor's Degree, Electronics Engineering Technology - Microelectronics

Experience
Utility Partners of America  April 2013 - Present
Self-employed  June 2009 - Present
United Online  June 2011 - May 2012
Fast-teks On-Site Computer Services  April 2010 - October 2010
The Charmer Sunbelt Group - Empire Merchants North   August 2008 - March 2010
University at Albany - School of Public Heath   2010 - 2010
Qualxserv   August 2007 - August 2008
IT Solutions  2005 - 2007

Skills
Social Media Marketing, Social Media, Marketing Strategy, Facebook, Public Relations, Event Management, Brand Awareness, Social Networking, Guerrilla Marketing, Microsoft Office, Direct Marketing, Customer Service, Web Design, Leadership, Training, Market Research, Troubleshooting, Technical Support, Integrated Marketing, Software Documentation, Online Marketing, Windows 7

Education
SUNY Albany   2009 — 2011
Bachelor of Arts (B.A.), Psychology, 3.1

Hudson Valley Community College   2006 — 2007
Associate in Applied Science, Computer Information Systems: System and Network Administration, 3.87

Experience
Palmetto Engineering and Consulting, LLC.   July 2009 - January 2013
Qualxserv   April 2009 - July 2009

Skills
Troubleshooting, Google Earth, Windows, ArcInfo, MapInfo, ArcMap, Microsoft Office, Mathematics, DCSE (Dell Certified...

Education
Greenville Technical College   2013 — 2013
Mechatronics Certificate, Electrical, Mechanical, Pneumatics and PLCs, 4 Modules, first 2 modules completed

Greenville Technical College   2009 — 2010
Associate of Science (A.S.), Computer Technology, 4.0

Experience
Melaleuca:The Wellness Company  April 2000 - Present
Lifetouch Publishing  September 2003 - June 2010
Qualxserv   September 1998 - April 2002
Lifetouch National School Studios  June 1993 - May 1998
Lifetouch  January 1990 - June 1993

Skills
Sales Management, Sales, Customer Service, Direct Sales, Account Management, Training, Sales Operations, Publishing, New Business Development, Budgets, Sales Force Development, Office Management, Customer Relations, Territory Management, Salesforce.com, Team Building, Management, Marketing, Marketing Strategy, Leadership, Sales Process, Customer-focused Service, Public Speaking, Recruiting, Administrative, Event Management, Homeopathy, Healing, Operations Management, botanicals, Wellness, Alternative Medicine, Nutritional Medicine

Education
Minnesota State University, Mankato   1984 — 1989
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services

University of Minnesota   1984 — 1989
Bachelor, Science Management & Marketing

Experience
DIRECTV  April 2010 - Present
DIRECTV  April 2010 - April 2010
DIRECTV  March 2009 - April 2010
Qualxserv   May 2008 - March 2009
ADT Security Services  April 2005 - May 2008
Circuit City  March 2002 - April 2005
Pacific Bell  March 1999 - March 2002
Circuit City  October 1991 - March 1999

Education
American River College   1997 — 1999
Basic Electronics

Fontana High School   1988 — 1991
Diploma, College Prep Courses

Experience
Raytheon  September 2009 - Present
Hawaii Center For Advanced Communications   June 2007 - January 2010
Northrop Grumman  July 2004 - March 2006
Qualxserv   June 2003 - July 2004

Skills
Radar, Antennas, Labview, Sensors, Signal Processing, Matlab, Electromagnetics, Integration, Circuit Design, Agilent ADS, Analog Circuit Design, Simulations, C++, Visual Basic, VHDL, Feko, HFSS, xFDTD, Electronics, Defense, Antenna Design, Software Development, Computer Architecture, Computational Modeling, Satellite Systems, ISR, Failure Analysis, RF, Test Automation, System Testing, System Architecture, RF troubleshooting, Numerical Simulation, Numerical Analysis, Process Improvement, Six Sigma, Characterization, Earned Value Management, Testing, Fortran, C, SPICE, Python

Education
University of Hawaii at Manoa   2006 — 2009
MS, Electrical Engineering/Electrophysics

Illinois Institute of Technology   1998 — 2002
BS, Computer Engineering

Mililani High School   1994 — 1998

Experience
GTRI/RTL-Veterans Affairs Contract   September 2014 - Present
FMH Memorial   March 2014 - June 2014
USMRMC   July 2013 - November 2013
MedStar Health  April 2013 - July 2013
Tactics Hardware   August 2012 - March 2013
Raytheon Intelligence and Information Systems  March 2010 - August 2012
Qualxserv   December 2008 - March 2010
Technisource  June 2008 - July 2008

Skills
Executive Communications, Conference Management, Conference Organisation, Conference Coordination, Blackberry, Conflict Resolution, Conflict Management, XP, Software Installation, Event Management, Windows XP, Training, Software Documentation, Troubleshooting, Technical Support, Help Desk Support, Hardware, Laptops, SCCM, Computer Security, Information Technology, Dell Computers, Security Clearance, A Certified, BMC Remedy, Windows 7, Windows XP Pro, Microsoft Exchange, Desktop Computers, Active Directory, Military, Computer Hardware, System Deployment, Wireless Networking, Norton Ghost, Printers, Routers, Process Improvement, Networking, Security, VMware, Customer Service, Integration, Technical Training, Government, Strategic Planning

Education
Northern Virginia Community College
Computer Service Technician

Northern Virginia Community College   2010 — 2010
Certification, Windows 7 technician

Fairfax County Adult Education
Linux +, Red Hat, Cent OS, Ubuntu

Experience
Double Take Fashions   January 2013 - Present
TELEHOUSE America  January 2012 - Present
Positive Impact LLC   January 2004 - Present
BAM Sales LLC   March 2010 - December 2012
Verizon  April 2009 - October 2009
Verizon  April 2008 - April 2009
Qualxserv   August 2007 - April 2008
Star City Sportswear, Inc.   November 1998 - November 2006
Star City Sportswear, Inc.   October 1988 - November 1998
Je T'Aime LTD   June 1982 - October 1988

Skills
Troubleshooting, Networking, Microsoft Office, Access, Management, Software Installation, Computer Hardware, Technical Support, Help Desk Support, Microsoft Excel, Operating Systems, Routers, Windows, IT Operations, Customer Satisfaction, Outlook, Hardware, Call Center, Wireless Networking, Hardware Installation, QuickBooks, Turbo Tax, Personal Income Tax..., Fashion

Education
City University of New York-College of Staten Island   2004 — 2008
B.S. (Magna Cum Laude), Computer Information Systems

City University of New York-College of Staten Island   2000 — 2004
A.A.S. (Magna Cum Laude), Business-Accounting

Experience
CS  March 2013 - July 2013
Exit 41 Inc.   October 2009 - December 2011
Qualxserv   April 2006 - December 2008
Verizon  December 1996 - April 2005

Skills
Operations Management, Microsoft Office, Management, Call Center, Customer Service, Call Centers, System Administration, Customer Satisfaction, Microsoft Excel, Sales, Account Management, IT Management, IT Operations Management, Cashiering, Cash Handling Experience, Message Taking, Grasp New Concepts..., Work Without Supervision, Knowledge-hungry Learner, Interact with All..., Work Independently with..., Handle Multiple..., Highly-organized, Computer-literate..., Client Follow-up, Administrative Office..., Phone Coverage, Phone Manner, Professional Phone..., Written & Verbal..., Adapting to New..., Adaptable to Changes, Resourceful..., Microsoft Word, Troubleshooting, Outlook, Quality Assurance, Lotus Notes, Networking, Data Entry, Computer Hardware, Windows, PowerPoint, Data Analysis, Social Networking, Technical Support, Windows 7, SAP, XP, New Business Development

Education
Northern Essex Community College   1990 — 1991
Some college classes, Graphic Design

North Andover High School   1986 — 1990
Diploma, General Studies

Experience
MassMutual Financial Group  October 2011 - Present
Insurance Center of New England Inc.  August 2005 - August 2011
QualxServ   June 2004 - July 2005
Noble Hospital  September 2003 - June 2004
Advance Auto Parts  September 2002 - June 2004
AirFlyte Inc.   March 2000 - August 2002
United States Air Force  March 1980 - March 2000

Skills
Experienced with..., Experienced with..., Experienced with..., Experienced with..., Experienced with..., Experienced with..., Experienced with VMWare..., Experienced with..., Familiar with Fortinet..., Familiar with Microsoft..., Familiar with APC..., Active Directory, Servers, Windows Server

Education
Branford Hall Career Institute   2003 — 2003
Computer and Information Sciences and Support Services

Westfield State College   2002 — 2002
Computer Science, 3.0

Flight Safety International   2000 — 2000
Cessna Citation 500 Series Maintenance Initial

Community College of the Air Force   1980 — 2000
Associate of Applied Science in Aircraft Maintenance, Multiple

Texas State Technical College   1999 — 1999
Air Frame & PowerPlant Certificate, Certified

The University of Texas at San Antonio   1996 — 1997
Philosophy

Western Oklahoma State College   1989 — 1989
Non-Declared

Neosho County Community College   1978 — 1979
Non-Declared

Experience
Team Detroit  April 2012 - February 2015
Yahoo!  January 2012 - April 2012
IBM Global Services  July 2010 - April 2012
Organic  December 2007 - March 2010
IDN-Hardware Sales Inc   December 2006 - March 2007
OtterBase  August 2006 - September 2006
Organic  December 2005 - July 2006
Qualxserv   September 2005 - December 2005
Event Solutions International  July 2005 - October 2005
GSS Global Service Solutions   September 2000 - April 2005

Skills
Active Directory, XP, Microsoft Office, Windows 7, Windows, Laptops, Windows Server, Technical Support, OS X, Mac OS X, Apple Remote Desktop, Sophos, Safeguard, Blackberry, Norton Ghost, Windows XP Professional, Backup Exec, iPhone, Android, ActiveSync, BMC Remedy, Dameware, Software Installation, Printers, Workstations, Desktop Support, Computer Hardware, Troubleshooting, Hardware, Windows Server 2003, TCP/IP, Blackberry Enterprise..., Remedy, Antivirus, A+ Certified, Casper, Mac OS X Server, Data Migration, Adobe Creative Suite, Local Area Network, Networking, Help Desk Support, Software Documentation, Cisco Technologies, System Deployment, Windows XP

Education
Oakland University   1992 — 1994
Computer Sceince

Macomb Community College   1989 — 1991
Electronic, Computer Science, Associates

Experience
Lenovo  October 2014 - Present
IBM  March 2013 - Present
Genband  November 2012 - March 2013
Cisco Systems  September 2012 - November 2012
Independant  December 2011 - August 2012
General Dynamics  October 2009 - November 2011
Qualxserv   November 2008 - October 2009
United States Marine Corps  July 2003 - November 2007
Board of Education  February 1998 - July 2003

Skills
CompTIA A+ Certification, CompTIA Network+..., CompTIA Security+..., DCSE, Lenovo Certified, Lexmark Printers, Toshiba, HP, IBM Certified, Notary Public, Lean Six Sigma Green..., CompTIA, Six Sigma, Active Directory, Servers, Windows 7, Troubleshooting, Network Security, Data Center, TCP/IP, XP, Disaster Recovery, Software Installation, Operating Systems, Computer Hardware, Windows Server, Switches, Cisco Technologies, Routers, Unix, IP, VMware, Storage, Program Management, Networking, Project Management, Technical Support, Solaris, Windows, Virtualization, Security, VoIP, Laptops, Printers, Hardware, Linux, Wireless Networking, Group Policy, VPN, Cisco IOS

Education
New Horizons   2012 — 2013
Certifications, MCSE, Linux +, and CCNA

Coastal Community College   2007 — 2008

John Jay College of Criminal Justice   1995 — 2000
Bachelor of Arts (B.A.), Computer and Information Systems Security/Information Assurance, 3.6

Experience
Comcast  June 2014 - Present
Comcast  February 2009 - Present
Comcast  November 2005 - February 2009
Qualxserv   1999 - 2002

Skills
Coaching, Performance Management, Vendor Management, Team Building, Broadband, Call Center, Direct Sales, Telecommunications, Sales Management, Customer Satisfaction, Sales Operations, Account Management, Cold Calling, VoIP, Telephony, Wireless, B2B, Sales, Customer Retention, Telemarketing, Team Leadership, Sales Process, New Business Development, Customer Service, Call Centers, Salesforce.com, Solution Selling, Selling, Cable Television, Managed Services, Strategic Partnerships, Customer Experience, Networking, Cross-functional Team..., Sales Presentations, Product Marketing, Management, Leadership, Marketing

Education
Bay Path College
Associate's degree, Executive Business Management

Experience
Work Market  November 2011 - Present
71st Medical Group   April 2010 - Present
Barrister Global Services Network  November 2009 - Present
Oklahoma Computer Repair   May 2003 - Present
Oklahoma Computer Repair   May 2003 - Present
PC SOS 247   November 2010 - January 2011
Field Solutions LLC, and OnForce Inc.   November 2010 - 2011
Qualxserv   June 2010 - December 2010
BancTec  June 2010 - December 2010
Gurus2go  June 2006 - November 2008

Skills
A+ Certified, ATM networks, Unix, Computer Hardware, Troubleshooting, Windows, Operating Systems, Hardware, Access, Testing, Active Directory, Desktop Support, XP, TCP/IP, Software Installation, Linux, Routers, Windows Server, Servers, Windows 7, System Administration, Laptops, Security, Microsoft Office, Printers, Network Administration, Switches, HP, HTML, Outlook, Customer Service, VPN, Windows Server 2003, Customer Relations, DHCP, Problem Solving, Word, Excel, Administration, Help Desk Support, Microsoft Word, Accountability, Computer Repair, Microsoft Excel, Technical Support, Computer Security, Antivirus, Wireless Networking, Windows Vista, Windows XP

Education
Ashworth University   2006 — 2012

ITT Technical   2009 — 2010
Information Systems, Networking

Experience
United States Department of Defense  September 2014 - Present
Computer Science Corporation  January 2012 - September 2014
HP Enterprise Services  June 2005 - January 2012
Innovative Technology Services (ITS) Corporation   February 2004 - June 2005
Qualxserv   August 2003 - February 2004
US Navy  September 1983 - September 2003

Skills
Exemplary Customer..., Network Security, Experienced Trainer, Server Administration, Desktop Computers

Education
Columbia College   2014 — 2016
Bachelor of Business Administration (BBA)

Skagit Valley College   1998 — 2002
Associate's degree, Computer Infomation Systems, 3.90

Auburn University   1977 — 1979
Engineering

Experience
Black Knight Financial Services  July 2014 - September 2014
Circular Reason Technologies LLC   January 2005 - September 2014
DiscoverTec  June 2010 - January 2014
iVenture Solutions, Inc.   November 2006 - April 2010
Qualxserv   September 2006 - October 2006
Vinco, Inc.   January 1999 - April 2006

Skills
Microsoft Exchange, Windows Server, IIS, Networking, Active Directory, VMware, Network Administration, Data Center, Servers, Virtualization, SharePoint, Windows, Computer Hardware, Cisco Technologies, Microsoft SQL Server, Information Technology, Customer Service, Wireless Networking, Cloud Computing, Troubleshooting, System Administration, Switches, SQL, HTML, Microsoft Office, Operating Systems, Citrix, Network Security, Firewalls, Microsoft Technologies, IT Operations, Cluster, Linux, Laptops, Network Architecture, Computer Security, VMware Infrastructure, Security, Infrastructure, CMS, Citrix XenServer

Education
Florida Community College at Jacksonville   2006 — 2008
AA, General Studies, 3.15

Allen D. Nease High School   1993 — 1997
High School, 4.0

Experience
Abington Memorial Hospital  June 2007 - Present
Qualxserv   August 2006 - June 2007

Skills
Software Documentation, Computer Hardware, Troubleshooting, Visio, Outlook, Healthcare Information..., Process Improvement, SharePoint, Customer Service, Access, Windows, Healthcare, Microsoft Office, Project Management, Data Analysis, Citrix Metaframe, Citrix, Symantec Endpoint..., Malwarebytes, Wireless Networking, Lenovo Certified, Dell Computers, Groupwise, Windows Server, Ubuntu, Windows 7, Windows Vista, Microsoft Windows 98, Windows 2000, Windows XP Pro, Technical Documentation, Technical Writing, Teaching, Mentoring, Team Leadership, Laptops, Active Directory, Technical Support, Software Installation, Hardware, System Administration, Microsoft Exchange, HIPAA, Training, Windows XP

Education
Computer Training.edu   2006 — 2007
Diploma, Network and System Administration/Administrator, B+

University of Richmond School of Law   1983 — 1986
JD, Law

Moravian College   1979 — 1983
BA, Criminal Justice

Experience
Whole Foods Market  September 2013 - Present
Citizens Financial Group, Inc  September 2010 - July 2013
The Weston Company LLC   October 2004 - September 2010
Qualxserv   July 2004 - October 2004
Monroe Home Improvement   August 1998 - May 2004
JCSI Corporate Staffing  July 2001 - December 2001

Skills
Recruiting, Relationship Management, Networking, Financial Recruiting, Qualifying Prospects, Creative Problem Solving, Market Research, Market Analysis, Reliability, Dynamic Communicator, Contract Negotiating, Social Networking, Telephone Skills, Cold Calling, Client Prospecting, Deal Closure, Highly detail oriented, Passion for Success, Strategic Leadership, Conducting Interviews, Mock Interviews, People Skills, Face to Face Sales, Social Media Marketing, Marketing, Customer Service, Hiring, Banking, Sales, Finance, Corporate Finance, Credit

Education
Newbury College   1995 — 1997
Associates

Cambridge College

Waltham High School
Diploma

Experience
WorldWide Tech Services  August 2009 - June 2013
Revel Entertainment  September 2012 - October 2012
Hewlett-Packard  February 2012 - May 2012
Qualxserv   August 2009 - August 2011
TheMarkets.com  2007 - 2008
Medco  March 2004 - May 2007
PartMiner  2000 - 2001
Pfizer  January 2000 - October 2000
BNP Paribas  1997 - 1999
Lehman Brothers  April 1998 - July 1998

Skills
Active Directory, Trading Floor, Troubleshooting, Servers, XP, Software Installation, Scripting, Operating Systems, Windows, Computer Hardware, Deployment, Administration, Data Center, Customer Relations, Hardware, System Administration, Ghosting, Project Management, Security, System Deployment, Microsoft Exchange, VPN, Unix, Windows Server, HP, Customer Service, Citrix, Network Security, Technical Support, A+ Certified, Help Desk Support, Networking, VMware ESX, Integration, Printers, Routers, DNS, Firewalls, TCP/IP, Laptops, SCCM, Antivirus, Solaris, Windows XP, Backup Exec

Education
DeVry University   1992 — 1996

Star Technical Institute   1991 — 1991
Certificate Computer Information Systems

Experience
Peckham, Inc.   March 2012 - Present
Information Innovators Inc. (Triple-i)   December 2009 - April 2012
Saginaw Chippewa Indian Tribe  January 2006 - February 2009
Qualxserv   August 2005 - January 2006
Column Technologies  December 2004 - February 2005

Skills
Laptops, Active Directory, Printers, Hardware, Software Installation, DNS, DHCP, Servers, XP, Antivirus, Computer Hardware, Windows, Desktop Support, Windows 7, Technical Support, Network Administration, Network Security, Security, Help Desk Support, VMware, Windows Server, Software Documentation, Microsoft Exchange, Switches, Windows XP, Wireless Networking, Networking, Troubleshooting

Education
Michigan Career & Technical Institute   2002 — 2004
Two-year Certificate, Office Automation

Central Michigan University   2001 — 2001
None, History

Delta College   1999 — 2001
None, History

Experience
WillTec Computer Forensics   December 2005 - Present
SmartSource Technical Staffing  July 2010 - July 2010
City of Portland  April 2008 - October 2008
Qualxserv   May 2007 - March 2008
Alaska Airlines  July 1998 - May 2007
Zwald Transport, Inc.   May 2004 - June 2005

Skills
Active Directory, Disaster Recovery, Data Recovery, Data Forensics, Data Governance, Windows 7, Windows Vista, Ubuntu, Wordpress, Netgear, Linksys, A+ Certified, Network Security, System Administration, Network Administration, Microsoft Office, Printers, Desktop Support, Tablet PC, Android, Laptops, OSI Model, Desktop Administration, Filezilla, Troubleshooting, Time Management, Customer Experience, FTK

Education
University of Phoenix   2008 — 2010
BS, Information Technology / Information Systems Security

Charter College-Anchorage   1997 — 1999
N/A, Computer Science / Networking

Experience
http://www.fieldnation.com/LarryPugh   June 2012 - Present
Express Personnel Services  May 2012 - May 2015
Adecco Office & Industrial   March 2007 - August 2007
Aerotek Commercial Staffing  August 2006 - March 2007
Contemporary Personnel Services   May 2006 - August 2006
Ram Industries  April 2005 - May 2006
Contemporary Personnel   December 2004 - April 2005
Adecco Employment Services  April 2004 - December 2004
Qualxserv   September 2003 - March 2004
East Penn Manufacturing  February 2001 - September 2003

Skills
Field Technicians

Education
Pace Institute   1995 — 1996
Certificates, Computer Science

Maranatha College   1986 — 1991
Bachelor of Science (B.S.), Philosophy/Ministries, 2.8 GPA

North Monco Vo-Tech School   1976 — 1978
2yrs. (Not complete), Electrical Construction

Experience
Dignity Health  April 2012 - Present
Mantech International Corporation  February 2011 - April 2012
ITT Systems  October 2010 - January 2011
Olgoonik Logistics LLC  January 2010 - October 2010
US Army/US Army Reserve  July 1999 - August 2010
Qualxserv   January 2007 - March 2009

Skills
Linux, Microsoft Office 2007, Military Experience, Desktop Computers, Active Directory, Troubleshooting

Education
Sacramento City College
Associate of Science (A.S.), Information Processing

Sacramento City College
Associate in Arts, Business Administration

American River College
Certificate of Achievement, Microcomputer Applications

United States Army Signal Center   1999 — 2000
Signal Affiliation, Signal Support Systems Specialist

United States Army
Diploma, Army Basic Instructor Course, Small Group Instructor Course

Experience
E & J Logistics   April 2015 - Present
Speedway Super America  March 2015 - April 2015
Advanced Technology Recycling  August 2014 - February 2015
ITT Technical Institute  December 2013 - February 2014
Qualxserv   October 2007 - January 2010

Skills
Network Administration, Computer Repair, Microsoft Management..., Computer Hardware, Networking, Windows 7, Windows XP, Wireless Networking, Software Installation, Laptops, Active Directory, DNS Server, DHCP, Servers 2008-2013, Linux, Windows Vista, Printers, Windows XP Pro, Hardware, Routers, Computer Maintenance, LAN-WAN, Group Policy, Operating Systems, Cabling, Microsoft Exchange, Hardware Support, Technical Support, VPN, Servers, Server Administration, Windows Server, DNS, Desktop Computers, TCP/IP, Switches, Hardware Installation, Troubleshooting, Home Networking, Windows 2000, VMware, WAN, VMware Workstation, Workstations, System Administration, Dell Computers, Microsoft Windows 98, Microsoft Office 2003, Router Configuration, Software

Education
ITT Technical Institute-Wyoming   2012 — 2014
Associate's Degree, Networking system Administration, 3.59GPA

Experience
Savvis Communications  April 2012 - Present
SAVVIS  January 2006 - April 2012
Qualxserv   October 2002 - November 2005
Manpower Professional, Lemoore, CA   March 2002 - October 2002
Frontier Chevrolet & Pontiac, Oak Harbor, WA   April 2001 - February 2002
US Navy  February 1993 - August 2000

Skills
Data Center, Cloud Computing, Product Management, Managed Services, SaaS, Account Management, Strategic Planning, Cloud Applications, Cloud Security, Private Cloud, Cloud Storage, Hybrid Cloud, Cloud Computing IaaS, Enterprise Software, Product Development, Security, Integration, Networking, Servers

Education
Grantham University   2007 — 2008
Business Administration, Management and Operations

Columbia College   2005 — 2007
Business Administration, Management and Operations

Experience
ERA-Yes!   February 2003 - Present
Qualxserv   January 1999 - May 2009
Church Athletic Association   2001 - 2009

Skills
Laptops, Real Estate, Outlook, Word, Excel, Rentals, Property Flipping, Microsoft Excel, Customer Service, Microsoft Word, Short Sales, Mortgage Lending, Real Estate Transactions, Selling, Management, Sales

Education
Azusa Pacific University   2010 — 2012
Digital Teaching and Learning M.A. Ed, Teaching, Master of Arts

Azusa Pacific University   2010 — 2012
Single Subject Teaching Credential, Physics, K-12

California State University-San Bernardino   1998 — 2002
Health Administration, Health

Experience
NC Auto Racing Hall Of Fame   November 2013 - Present
Sona BLW Precision Forge  March 2008 - September 2013
ADC  November 2004 - April 2007
Qualxserv   October 2002 - November 2004
Cedars Foods   November 1994 - December 2001
Wang Labs  June 1982 - May 1994
Wang Laboratories  1982 - 1994

Skills
Program Management, Continuous Improvement, Payroll, Kaizen, Supply Chain, Microsoft Word, Supply Chain Management, General Ledger, ISO, Balance Sheet, Manufacturing, Quality Management, Automotive, 5S, Cross-functional Team..., Negotiation, Team Building, Human Resources, Purchasing, Managerial Finance, Income Statement, Finance, Inventory Management, Journal Entries, New Business Development, Mergers & Acquisitions, Operations Management, Business Planning, Process Engineering, Physical Inventory, Lean Manufacturing, Management, Six Sigma, Customer Service

Education
Bryant University   1974 — 1978

Experience
Boeing  January 2008 - Present
Aviation Technology Group  February 2005 - December 2007
Qualxserv   December 2003 - June 2004
Spirit Aviation Service   August 2001 - August 2002
Sharp Aviation   June 2001 - August 2001
Boeing  May 1999 - December 2000
Boeing Commercial Airplanes  October 1997 - May 1999
BF Goodrich Aerospace  January 1992 - October 1997
Dee Howard  January 1991 - January 1992
Tramco  May 1988 - January 1991

Education
Community College of Aurora

Experience
Floating Hat Events   February 2014 - Present
PAML  September 2005 - Present
DataPro Solutions, Inc.   2004 - 2005
Qualxserv   1981 - 2004

Skills
PMP, Agile Project Management, Process Improvement, Agile Methodologies, PMO, HL7, Scrum, Business Analysis, SharePoint, Project Management, HIPAA, Six Sigma, Program Management, Software Development, Software Project..., Microsoft SQL Server, Test Driven Development, EMR, MS Project, Healthcare Information..., Visio, Integration, Software Documentation, Quality Assurance, Project Planning, Cross-functional Team..., SDLC, Project Portfolio..., Change Management, Team Leadership, Testing, Software Implementation, Disaster Recovery, IT Strategy, Analysis, Vendor Management, Troubleshooting, SQL, Leadership, Access, EHR, Data Analysis, Team Building, Management, IT Management, Healthcare, Business Process..., Business Process, Business Intelligence, Requirements Analysis

Education
Eastern Washington University   1990 — 1992
Bachelor's degree, Business Administration and Management, General

Experience
Qualxserv   September 2008 - Present
Smart Source USA  April 2008 - Present

Education
Grossmont College   2010 — 2014
Associate's degree, Computer and Information Sciences and Support Services

San Diego Mesa College   2005 — 2008

Experience
Contractor with Alexander Group   IT Systems EngineerMicrospec CorporationAugust 2015 - Present
Contractor with Alexander Technology Group   April 2015 - Present
Alexander Technology Group - KACE Administrator UMass Lowell   April 2015 - July 2015
Johnson O'Hare  July 2014 - March 2015
Sterilite Corporation  May 2006 - July 2014
Atlantic Associates  December 2005 - May 2006
Atlas Glen-mor Oil Company   August 2003 - December 2004
Qualxserv   June 2003 - December 2003
US Navy  November 1982 - May 2003

Skills
Help Desk Support, Software & Hardware..., Windows XP/7 Pro..., Microsoft Office..., Outlook 2003/7/10, Active Directory, System Administration, MS Exchange 2007/10..., Dell KACE Systems, Dell Desktops, Dell PowerEdge Servers, Dell Laptops, Acer Laptops, HP Laptops, EMC Avamar Backup, Fortinet Fortimail, Kronos WFC..., TrendMicro OfficeScan /..., VMware Workstation, VMware Server, HP Printers, Dell Printers, Konica Minolta Color..., Intermec Label Printers, Zebra Label Printers, DataMax Label Printers, Digital Signage, ASE Certified, Hydraulic Systems Repair, Linux server..., Pneumatic Systems Repair, Power Generation..., Gasoline Engine Repair, Diesel Engine Repair, Heavy Equipment Repair, Air Conditioning Repair, Technical Writing, Technical Instructor, Supervisory Experience, Management Experience, Cisco Nexus, Troubleshooting, Dell Computers, Management

Education
Columbia College   1997 — 1998
BA

City University of Seattle   1986 — 1989
AA

Experience
Actively Seeking Employment in technical support   Field Service EngineerSMSJune 2006 - October 2013
Volt Technical Services  March 2006 - June 2006
Qualxserv   February 2006 - June 2006
Getronics  October 2005 - January 2006
Kforce  June 2005 - September 2005
Stream International  June 2002 - September 2004
Neutron Star   April 1996 - June 2002

Skills
Troubleshooting, Windows Server, Computer Hardware, Active Directory, Printers, XP, Windows 7, Microsoft Exchange, Servers, Networking, Dell PowerEdge Servers, TCP/IP, Network Administration, System Administration, Software Documentation, Operating Systems, Testing, Cisco Technologies, HP, A+ Certified, Storage, OS X, Microsoft Technologies, Microsoft SQL Server, Data Center, Disaster Recovery, Help Desk Support, IT Service Management, IT Operations, Call Centers, Virtualization, Technical Writing, HP Proliant, Network Security, Security, SQL, Integration, Databases, Storage Area Networks, Sun, EMC Storage, Linux, HP Server Hardware, NetApp, Solaris, Dell Computers, SAN

Education
Oregon Polytechnic Institute   1994 — 1996
AAS, Computer Aided Drafting & Design

Olympic College   1991 — 1992

Experience
Institute for Transfusion Medicine  August 2007 - Present
Evenings in Quarantine: The Zombie Opera   October 2010 - October 2011
Pittsburgh Savoyards   June 2004 - June 2012
Institute for Transfusion Medicine  August 2006 - September 2007
Qualxserv   August 2003 - August 2006
Nauticom Internet Services  1998 - 2001

Skills
Troubleshooting, Linux, Windows Server, Computer Hardware, Active Directory, Windows 7, HTML, Security, Network Security, PHP, MySQL, Web Design, Software Documentation, System Administration, Databases, DNS, Unix, Networking, Java, Access, Software Installation, Information Security, Patch Management, Computer Security, Vulnerability Management, Security Patch..., Vulnerability Scanning, Technical Support, Vulnerability Assessment, Disaster Recovery

Education
University of Pittsburgh   2006 — 2011
BS, Information Science, Specialization in Networking and Security

Community College of Allegheny County   1995 — 1998
Associate's degree, Information Science/Studies

Experience
Melendez Business Consultants   July 2008 - Present
Qualxserv   January 1999 - July 2008
New World Technologies   December 1997 - December 1998

Skills
Team Building, Process Improvement, Operations Management, Public Speaking, Customer Relations, Strategic Planning, Change Management, Problem Solving, Business Analysis, Financial Management, Program Development, English, Program Management, Team Leadership, Coaching, Mentoring, Budgeting, Negotiation, Vendor Management, Cross-functional Team..., P&L Management, Business Strategy, P&L, Team Management, Planning, Process Engineering, Customer Service, Cost Reduction, Research

Education
Lesley University
Management, Business

Experience
WorldWide Tech Services  April 2015 - Present
WorldWide Tech Services  January 2010 - Present
Qualxserv   April 2009 - July 2010
Unisys  July 2005 - November 2008
THE COMPUTER MERCHANT LIMITED   December 2004 - July 2005
AD-TEK ENGINEERING   June 2004 - November 2004
COMPUTER SUPPORT & SERVICES   February 2002 - May 2004

Skills
Servers, Technical Support, Software Installation, Networking, Operating Systems, Troubleshooting, Help Desk Support, Laptops, Disaster Recovery, Switches

Education
California Polytechnic State University-San Luis Obispo   1987 — 1993
Bachelor of Science, Industrial Technology, Quality Management, Business

California Polytechnic State University-San Luis Obispo
Bachelor of Science (BS), Industrial Technology/ Quality Management

Experience
CSC - Computer Sciences Corporation  May 2015 - Present
Freeport-McMoRan Copper & Gold Inc.   June 2012 - December 2014
Cablevision  2009 - 2012
Qualxserv   October 2008 - August 2009
Hunt Galleries   2004 - 2008

Skills
SQL, Microsoft SQL Server, Active Directory, Windows Server, Windows, XP, Troubleshooting, Computer Hardware, Operating Systems, Servers, Windows 7, System Deployment, Microsoft Exchange, VMware, Customer Service

Education
Charter Oak State College   2013 — 2015
Bachelor's degree, Computer/Information Technology Administration and Management

Appalachian State University   1997 — 2003
N/a

Catawba Valley Community College

Experience
CBE, Inc.   March 2010 - March 2013
qualxserv   2008 - 2009
ADT/Tyco  June 2005 - May 2008
circuit city  October 1999 - May 2005

Education
Harper College   2013 — 2016
Associate’s Degree, Computer Science

Experience
AC Coy  September 2009 - March 2010
West Telemarketing  November 2007 - January 2008
Northwest Tricounty Intermediate Unit 5   January 2007 - May 2007
Qualxserv   July 2006 - November 2006

Education
Triangle Tech   2008 — 2009
AST, Maintenance Electricity

Gannon University   2000 — 2004
Management Information Systems

Experience
Raytheon Company  2009 - Present
Qualxserv   December 2005 - September 2009
Hewlett-Packard  2009 - 2009

Education
Colorado Technical University   2007 — 2008
Master of Science, Electrical Engineering

Experience
Wheel N Ride Transport Inc.   September 2012 - Present
Qualxserv   May 2008 - March 2009
ADT Security Services  April 2005 - May 2008
Circuit City Stores Inc  November 2000 - April 2005
University of California  October 1983 - November 2000

Education
National Training Institute   2000 — 2000
Telecommunication/Hardware&software

Adamson University   1976 — 1977
Commerce (Marketing)

Saint Anthony School   1972 — 1976
High School

Experience
Primoris Services Corporation  June 2012 - Present
Primoris Services Corporation  July 2010 - May 2012
WorldWide Tech Services  January 2010 - November 2010
Qualxserv   March 2009 - January 2010
BancTec  October 2008 - March 2009
Lakeshore Funding  September 2006 - August 2008
Charter Funding  February 2006 - August 2006
TDF Financial Services   January 2004 - January 2006
Banctec  1994 - 2004
Recognition Equipment Inc.  October 1987 - June 1994

Skills
Customer Service, Troubleshooting, Vendor Management, Strategic Planning, Telecommunications, Account Management, Salesforce.com, Wireless, Sales Management, Cloud Computing, Direct Sales, Solution Selling, Lead Generation, RFI, Software Installation, Active Directory, Personnel Management, Network Administration, Network Security, Networking, Wireless Networking, Technology, Information Technology, Mobile Technology, Mobile Communications, Social Media, Customer Satisfaction, Customer Retention, Customer Support, Microsoft Exchange, Sarbanes-Oxley, Enterprise Software, Technical Support, Managed Services, Help Desk Support, Disaster Recovery, System Administration, Data Center, Project Management, VMware

Education
Control Data Institute   1987 — 1987
Certificate

Orange Coast College   1984 — 1986

Bolsa Grande High School   1980 — 1984

Experience
HP Enterprise Services  November 2005 - Present
HP  November 2005 - October 2011
Qualxserv   2002 - 2005

Skills
Security+, System Deployment, Information Assurance, Project Delivery, IT Operations, CompTIA, IT Management, Security, Project Management, Software Installation, Troubleshooting, Computer Hardware, XP, Network Administration, Network Security, IT Service Management, Requirements Analysis, Technical Support, Windows Server, Active Directory, System Administration, Integration, PMP, Windows 7, ITIL, Computer Security, BMC Remedy, Disaster Recovery, Data Center, Service Delivery, HP, Information Technology, Windows XP, Incident Management, Vendor Management, IT Strategy, Servers, Enterprise Architecture, SharePoint, Software Documentation, Help Desk Support, Cisco Technologies, IT Outsourcing, Cloud Computing, VMware, Virtualization

Education
Oxnard College   2000 — 2002
Associate of Arts (A.A.), Business Administration and Management, General

Experience
Avi Food Systems Inc  August 2015 - Present
Regional Income Tax Agency  February 2015 - July 2015
Beacon Hill Staffing Group  July 2014 - February 2015
Talmer Bank and Trust - Formerly First Place Bank   August 2009 - June 2014
Talmer Bank and Trust - Formerly First Place Bank   August 2009 - June 2014
Qualxserv   March 2009 - June 2009
SAIC  September 2008 - February 2009
Self-employed  January 2008 - August 2008
Dell, Inc  February 2008 - March 2008

Skills
TCP/IP, Citrix, Windows XP Pro, Windows 7, Windows Vista, Ubuntu, Linux, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, Windows Server 2003, Windows Server 2008, iPhone Support, Android, Blackberry, Java, Cabling, HTML, XHTML, JavaScript, Network Security, Remedy Ticketing System, Bomgar, Wireless Networking, Home Networking, Business Networking, IP Phones, Windows Server, Microsoft Office, Active Directory, Networking, Backup Exec

Education
Kaplan University   2005 — 2007
AAS, Computer Information Systems

Experience
Bonita Unified School District  June 2000 - Present
Qualxserv   September 1997 - June 2000

Skills
XP, Laptops, Windows 7, Microsoft Excel, Dell Computers, Windows 8, iOS, OS X, Hardware, Outlook, PowerPoint, Project Management, Visio, Microsoft Word, Printers, Access, Operating Systems, End User Training, Inventory, Computer Hardware, Troubleshooting, Customer Service, Windows

Education
Azusa Pacific University   2011 — 2013
Master of Business Administration (MBA)

Azusa Pacific University
B.S., Management Information Systems

California State University-Los Angeles

Mt. San Antonio College

Experience
Field Solutions, LLC  October 2011 - Present
Barrister Global Services Network Inc   April 2007 - Present
Pacific Business Technologies   February 2010 - April 2011
Adecco Technical  July 2006 - March 2007
Holy Innocents School   September 2002 - June 2006
Qualxserv   July 1999 - July 2002

Education
Fullerton College

Experience
Dell  June 2013 - Present
Comm-Works  July 2012 - June 2013
Sears Holdings Corporation  April 2010 - July 2012
WWTS  July 2004 - April 2010
Qualxserv   March 2003 - December 2003
Networks Plus Tech Group   May 2002 - February 2003

Skills
Professional..., Service Delivery, Client Service, Vendor Relations, Employee Management, Employee Engagement, Training, Project Management, Team Leadership, Vendor Management, Applicant Tracking..., Financial Services, Operations Management, Recruiting, Client Services, Sales, Customer Service, Leadership, Management

Education
Colorado Technical University-Online   2010 — 2011
Bachelor of Science (B.S.), Business Administration/Project Management

Colorado Technical University-Online   2008 — 2010
Associate of Science (A.S.), Business Administration, Management and Operations

Experience
Qualxserv   2008 - 2009
IBM Power Systems   1999 - 2008

Skills
Teamwork, System Administration, Networking, Customer Service, Leadership

Education
Nassau Community College
Health and Physical Education/Fitness

The Chubb Institute, New York, NewYork

Experience
NYC Department of Education  March 2007 - Present
Qualxserv   2004 - 2007

Skills
Curriculum Design, Curriculum Development, Educational Technology, Educational Leadership, Classroom, Computer Repair, Information Technology, Computer Forensics, Computer Security, Computer Network..., Network Security

Education
Monroe College
Bachelor of Business Administration in Computer Information System

Pace University
Master of Science (MS), Computer Science and Information Systems

Experience
Digital Realty  January 2014 - Present
Digital Realty  April 2009 - January 2014
Centex Homes  2005 - 2008
Qualxserv   August 2004 - February 2005
US Navy  October 1996 - August 2001

Skills
Data Center, Troubleshooting, Servers, Active Directory, Disaster Recovery, Hardware, Cisco Technologies, Software Installation, Budgets

Education
Heald College-Concord   2003 — 2004
Associate's Degree, Computer Networking

Heald College-Concord   2001 — 2003
Associate's Degree, Computer Technology

Experience
University of Mississippi Medical Center  September 2010 - Present
Qualxserv   August 2009 - September 2010

Skills
Proficiency in Hands on..., Programming,..., Microsoft Word, Excel;..., CompTIA A+ Certification

Education
Hinds Community College   1997 — 2000
Associate's degree, Graphic Design

Forest Hill High School   1994 — 1997

Experience
Internal Revenue Service  June 2014 - Present
Social Security Administration  July 2011 - June 2014
U.S. Census Bureau   September 2007 - January 2011
Department of the Navy  September 2005 - August 2007
Qualxserv   March 2004 - September 2005
United States Marine Corps  January 1999 - July 2003

Skills
Customer Service, Active Directory, Windows 7, Microsoft Office, Microsoft Word, Microsoft Excel, Blackberry, MMC, WSUS, TCP/IP, Backup Exec, Management, Leadership, Wiping/Imaging, Inventory Accuracy, Security Clearance, Policy, Government

Education
University of Massachusetts Lowell   1992 — 1994
Bachelor's degree, Linguistics

Long Beach City College   1990 — 1992
Associate of Arts (A.A.), General Education