Avaya Incorporated
Industry: Technology company
DescriptionAvaya is an American multinational technology company headquartered in Santa Clara, California, that specializes in business communications, specifically unified communications, contact center, and services. Customer service: 1 (866) 462-8292 Technical support: 1 (800) 242-2121 Billing support: 1 (800) 852-2436 Headquarters: Santa Clara, CA CEO: Jim Chirico (Oct 1, 2017–) Revenue: 3.27 billion USD (2017)Popular productsHome & Business Phones Telephone Accessories Network Cards & Adapters (function(){google.sc=google.sc||{};google.sc.init=function(b,e,n,f,p,q,r){if((b=document.getElementById(b))&&(0!=b.offsetWidth||0!=b.offsetHeight)){var h=b.querySelector("div"),k=h.querySelector("div"),c=0,g=h.scrollWidth-h.offsetWidth;if(0
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Avaya Incorporated Employees
inContact February 2015 - Present
Onepath Systems March 2014 - February 2015
Anytime Fitness September 2010 - August 2014
ConnectVIEW, LLC December 2011 - September 2012
Spanlink Communications January 2007 - May 2010
NICE Systems June 2004 - January 2007
Verint January 2003 - June 2004
Aspect Software June 2001 - January 2003
Avaya Incorporated January 1989 - June 2001
Skills
Solution Selling, Direct Sales, Unified Communications, SaaS, Account Management, Sales Management, Call Center, VoIP, Sales, New Business Development, Salesforce.com, CTI, Sales Process, Enterprise Software, Business Development, Contact Centers, Telecommunications, Professional Services, Channel, Team Building
Education
University of North Carolina at Charlotte 1985 — 1987
B.S., Business Administration
Bryan College 1983 — 1985
Elon University
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
Rensselaer Polytechnic Institute August 2007 - Present
National Center for Atmospheric Research May 2011 - September 2011
Avaya Incorporated June 2007 - August 2007
University of Colorado at Boulder May 2004 - May 2007
Agentsheets Incorporated June 2005 - June 2006
AgentSheets, Inc. 2005 - 2006
Skills
Semantic Web, OWL, RDF, SPARQL, Java, C++, PHP, Data Mining, NLP, Object Oriented Design, Workflow Software, Software Engineering, Artificial Intelligence, Machine Learning, LaTeX, Python, Human Computer..., Distributed Systems
Education
Rensselaer Polytechnic Institute 2007 — 2012
Ph.D., Information Technology / Web Science
Rensselaer Polytechnic Institute 2008 — 2011
M.S, Computer Science
University of Colorado Boulder 2003 — 2007
B.S, Computer Science
MAXIMUS September 2011 - Present
INT Technologies September 2010 - September 2011
UTDi March 2010 - August 2010
Avaya January 2000 - April 2009
Avaya Incorporated January 1996 - April 2009
Texas Health Resources 2006 - 2009
Lucent Technologies/AT&T January 1988 - January 1996
Skills
Avaya, Call Centers, Telephony, Troubleshooting, Cisco Technologies, IP, Telecommunications, ACD, Vendor Management, Integration, Avaya Technologies, Voice Mail, Routing
Education
University of North Texas 2009 — 2011
Tarrant County College
Associate of Arts
Verizon May 2012 - Present
Compuware April 2011 - April 2012
Avaya Incorporated October 2005 - April 2011
Avaya Incorporated October 2001 - October 2006
Avaya Incorporated October 1999 - October 2001
Timeplex Incorporated September 1992 - October 1999
Skills
Solution Selling, Unified Communications, Channel, SaaS, Go-to-market Strategy, Managed Services, Business Alliances, Cloud Computing, Professional Services, VoIP, Selling, Telecommunications, Outsourcing, Strategy, Enterprise Software, CRM, Strategic Partnerships, Business Development, Leadership, Analytics, Partner Management, Networking, Business Planning, Sales Management, Channel Partners, Management, Sales, Change Management, Contract Negotiation, Product Management, Salesforce.com, Strategic Planning, Vendor Management, Pre-sales
Education
City University of New York-Baruch College
M.B.A., International Finance and Economics
Institute of Management Accountants
Certified Management Accountant, CMA
Seton Hall University
B.S. in Business Administration, Finance
Seton Hall University
Post Masters Certificate, International Business
Fiserv - Digital Channels July 2013 - Present
Fiserv Electronic Payment Services (formerly BillMatrix) April 2010 - February 2013
Fiserv Electronic Payment Services (formerly BillMatrix) April 2006 - May 2011
BillMatrix Corporation (FiServ Company) October 2003 - January 2006
Avaya Incorporated January 1997 - April 2003
AT&T Wireless March 1995 - January 1997
Skills
SharePoint, Microsoft SQL Server, SDLC, Disaster Recovery, SQL, Release Management, Agile Methodologies, .NET, Database Administration, ASP.NET, Databases, Visio, Requirements Analysis, SSRS, Troubleshooting, ASP.NET MVC, HTML, SSIS, Visual Studio, Business Intelligence, Enterprise Architecture, XML, Software Documentation, Windows Server, Web Applications, Windows, Stored Procedures, Software Development, Web Services, T-SQL, Testing, Software Project..., IIS, Requirements Gathering, Microsoft Technologies, ETL, Database Design, Integration, SQL Server Management..., Relational Databases
Education
Dallas County Community College
Cisco Systems May 2013 - Present
Maine Telecommunications Users Group 2006 - Present
Tel-Networks USA February 2011 - July 2012
Tel-Networks USA February 2011 - June 2012
Avaya, Incorporated October 2001 - February 2011
Avaya Inc / Lucent Technologies January 1999 - January 2011
Avaya, Inc. October 2000 - September 2001
Lucent Technologies January 1999 - September 2000
Xylan Corporation July 1998 - January 1999
Enterasys Networks / Cabletron Systems 1996 - 1999
Skills
VoIP, Telephony, Telecommunications, SIP, Unified Communications, Avaya, Direct Sales, Channel, IP, Cloud Computing, Professional Services, Call Center, Wireless, Solution Selling, SaaS, MPLS, Managed Services, Routers, SIP Trunking, Channel Partners, Data Center, Cisco Technologies, LAN-WAN, Contact Centers, Selling, IVR, Switches, Video Conferencing, Ethernet, Network Design, Call Centers, New Business Development, Network Architecture, Unified Messaging, WAN, Sales, Enterprise Software, Co-location, Go-to-market Strategy, Start-ups, Pre-sales, Sales Operations, Routing, Telepresence, Sales Engineering, Salesforce.com, CTI, Strategic Partnerships
Education
University of New Hampshire 1991 — 1995
Bachelor's degree, Dual Major in French and International Business
University of New Hampshire 1991 — 1995
Bachelors of Arts, French and International Affairs
Ciber March 2015 - Present
Ciber October 2012 - March 2015
AT&T April 2011 - April 2012
Imagine Technologies, Inc. May 2008 - March 2011
South Shore Financial Services January 2004 - December 2007
Merrill & Associates January 2003 - December 2003
Avaya, Incorporated January 1988 - December 2002
Skills
Managed Services, Solution Selling, Telecommunications, Account Management, Direct Sales, VoIP, MPLS, Cloud Computing, Unified Communications, SaaS, Cold Calling, Salesforce.com, Co-location, Sales Management, Telephony, Business Development, Sales, Selling, New Business Development, Program Management, Networking, Customer Satisfaction, Channel Partners, Sales Process, CRM, Marketing, Wireless, Enterprise Software, Strategic Partnerships, Management, Professional Services, Vendor Management, Strategic Planning, Sales Operations
Education
California Coast University 1983 — 1987
B.S, Business Administration
Dept. Of Defense July 2011 - Present
Vatterott College February 2010 - August 2010
Goodwill Industries of Central Oklahoma March 2008 - January 2010
Paterson Dental/Dell, Inc November 2006 - October 2007
Lucent Technologies January 2003 - September 2005
Avaya, Incorporated January 2003 - September 2005
Cox Communications January 2002 - June 2002
Oklahoma Air National Guard November 1995 - November 1998
Skills
Technical Support, Computer Security, Microsoft Exchange, Program Management, Telecommunications, VoIP, Networking, Operating Systems, Call Center, TCP/IP, Hardware, Computer Hardware, SAP, Troubleshooting, Servers, Call Centers, Software Installation, Network Design, Help Desk Support, Cloud Computing, Disaster Recovery, LAN-WAN, VPN, Network Security, Security, Active Directory, IT Operations, Switches, Data Center, Virtualization, VMware, System Deployment, System Administration, Routers, Cabling, Windows, WAN, SDLC, Network Administration, Windows Server, Testing, Wireless Networking, Cisco Technologies, IT Management, Information Security, Citrix, ITIL, Cisco Routers, IP, SharePoint
Education
American InterContinental University 2010 — 2013
MIT, Computer and Information Systems Security/Information Assurance, 3.22
Southern Nazarene University 2003 — 2004
B.S, Network Management
University of Nebraska Medical Center May 2006 - Present
Creighton University January 2006 - 2007
ConAgra Foods 2003 - 2005
Avaya 2002 - 2003
Avaya 2002 - 2003
Avaya 2001 - 2002
Avaya Incorporated January 2000 - January 2001
Lucent Technologies January 1998 - January 2000
AT&T Omaha Works 1988 - 1989
Account Management January 1986 - January 1987
Education
University of Nebraska College of Medicine 2009 — 2015
PhD, Health Informatics
Creighton University
M.S. in E, Commerce
University of Nebraska at Omaha
MBA, Decision Sciences
Iowa State University 1973 — 1977
B.S, Merchandising Management
Rainstorm Tech March 2014 - Present
New Century Software June 2012 - February 2014
Penton Media May 2006 - June 2012
Avaya Incorporated May 2005 - May 2006
Colorado State University August 2004 - May 2005
Colorado State University July 2004 - May 2005
Colorado State University May 2004 - May 2005
Colorado State University August 2003 - May 2005
Colorado State University October 2002 - December 2003
Skills
C#, HTML, XML, SQL Server, C++, ASP.NET, JavaScript, Visual Studio, PHP, VB.NET, CSS, jQuery, LINQ, Subversion, T-SQL, Photoshop, MySQL, SQL, .NET, AJAX, ADO.NET, Python, IIS, WPF, Microsoft SQL Server, LogiXML, Telerik Web Controls, ArcGIS, Web Development, Web Applications, Eclipse, REST, Software Engineering, CMS, MVC, ASP.NET MVC, Integration, Web Services, HTML5, Git, Agile Methodologies, Software Development
Education
Colorado State University 2001 — 2005
Bachelors of Science, Computer Science
Colorado State University 2001 — 2005
Bachelor of Science (BS), Computer Science
Sanford-Brown College Online April 2014 - Present
International Academy of Design and Technology March 2013 - March 2014
International Academy of Design and Technology April 2008 - March 2012
International Academy of Design and Technology November 2007 - February 2008
Sanford Brown College Ground Campus August 2007 - November 2007
Colorado Technical University Online July 2006 - August 2007
Colorado Technical University August 2005 - July 2006
Colorado Technical University Online December 2004 - August 2005
Avaya Incorporated December 1996 - February 2002
Genesis International, Inc. March 1995 - December 1996
Skills
Tenacity, Corporate Recruiting, Recruiting, Student Recruiting, Behavorial Based..., ATS, Time Management, Retaining Customers, Social Networking, Sales, Team Management, Management, Leadership Development, Training, Human Resources, Admissions, Enrollment Management, Student Financial Aid, Higher Education, Customer Service, Student Affairs, Adult Education, Staff Development, CampusVue, Instructional Design, Teaching, Career Counseling, Student Counseling, Leadership, Interviews, Mentoring, Coaching, Career Development, Team Building, Resume Writing, Microsoft Office, Campus, Public Speaking, Hiring, College Recruiting, Team Leadership
Education
National Louis University 1992 — 1993
Masters of Science, Management & Business, 4.0