inContact Company
Industry: Software company
DescriptionHeadquarters: Salt Lake City, Utah, United States CEO: Paul Jarman (Jan 2005–) Founder: Paul Jarman Founded: 1997, Bluffdale, Utah, United States Subsidiaries: Uptivity Inc., AC2 Solutions, Inc., MyACD Inc, Parent organization: NICE Systems Ltd.
inContact List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at inContact. You can filter them based on skills, years of employment, job, education, department, and prior employment.
inContact Salaries. You can even request information on how much does inContact pay if you want to. Learn about salaries, pros and cons of working for inContact directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
509 inContact employees in database. Find out everything there's to know about inContact employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
inContact Employees
Employee
Years
Job
Industry
David Bassett David Bassett's inContact Experience May 2015 - Present
Job Sr. Director, Quality Assurance at inContact
Industry Telecommunications
Experience
inContact May 2015 - Present
NETGEAR April 2011 - March 2015
Netgear August 2010 - March 2015
ARRIS March 2000 - August 2010
Home Wireless Networks Inc December 1998 - March 2000
Skills
Automation, Testing, Quality Assurance, Integration, VoIP, IPTV, DOCSIS, IP, ODM management, Topgrading, SDLC, Security, Agile Methodologies, Customer Relations, Continuous Improvement, Theory of Constraints, Talent Acquisition, Management, Mentoring, ISO 9000, Overseas Experience, Sanity Testing, Process Improvement, OSI Model, TCP/IP, Capex, Software Architecture, TCL, Python, Presentation Skills, Embedded Software, SNMP, Embedded Systems, Engineering, Telecommunications, PacketCable, Unix, Test Automation, Debugging, WiFi, Cable Modems, Wireless, Software Development, Ethernet
Education
Brigham Young University 1987 — 1992
Bachelor of Science (BS), Electrical & Computer Engineering
inContact May 2015 - Present
NETGEAR April 2011 - March 2015
Netgear August 2010 - March 2015
ARRIS March 2000 - August 2010
Home Wireless Networks Inc December 1998 - March 2000
Skills
Automation, Testing, Quality Assurance, Integration, VoIP, IPTV, DOCSIS, IP, ODM management, Topgrading, SDLC, Security, Agile Methodologies, Customer Relations, Continuous Improvement, Theory of Constraints, Talent Acquisition, Management, Mentoring, ISO 9000, Overseas Experience, Sanity Testing, Process Improvement, OSI Model, TCP/IP, Capex, Software Architecture, TCL, Python, Presentation Skills, Embedded Software, SNMP, Embedded Systems, Engineering, Telecommunications, PacketCable, Unix, Test Automation, Debugging, WiFi, Cable Modems, Wireless, Software Development, Ethernet
Education
Brigham Young University 1987 — 1992
Bachelor of Science (BS), Electrical & Computer Engineering
Paul Butterfield Paul Butterfield's inContact Experience November 2012 - September 2014
Job Director of Customer Success at Identifix, Inc.
Industry Computer Software
Experience
CustomerCentric Selling February 2015 - Present
General Electric September 2014 - March 2015
inContact November 2012 - September 2014
inContact June 2011 - December 2012
Intuit May 2009 - June 2011
TigerDirect.com May 2008 - May 2009
ContentWatch March 2007 - April 2008
Novell, Inc. January 2006 - November 2006
Software Plus May 2004 - January 2006
Microsoft September 2001 - May 2004
Skills
Sales Management, Sales Process, Channel Partners, channel, SaaS, Channel, Microsoft Licensing, Customer Centric Selling, Software Solution Sales, Solution Selling, Lead Generation, Enterprise Software, Direct Sales, Customer Satisfaction, Sales Organization..., Partnership-building, Software Sales..., Business Development, Selling, Strategy, Software Industry, Outsourcing, Account Management, Strategic Partnerships, Professional Services, Go-to-market Strategy, Resellers, Partner Management, Sales Operations, Sales, Salesforce.com, Demand Generation, Leadership, Program Management, Channel Sales, Sales Enablement, CRM, B2B, Cloud Computing, Business Alliances, Marketing, Multi-channel Marketing, Business Planning, Mobile Devices, Managed Services, Management, Sales Presentations, Complex Sales, Product Launch, Product Management
Education
Brigham Young University 1982 — 1988
European Studies, Economics
CustomerCentric Selling February 2015 - Present
General Electric September 2014 - March 2015
inContact November 2012 - September 2014
inContact June 2011 - December 2012
Intuit May 2009 - June 2011
TigerDirect.com May 2008 - May 2009
ContentWatch March 2007 - April 2008
Novell, Inc. January 2006 - November 2006
Software Plus May 2004 - January 2006
Microsoft September 2001 - May 2004
Skills
Sales Management, Sales Process, Channel Partners, channel, SaaS, Channel, Microsoft Licensing, Customer Centric Selling, Software Solution Sales, Solution Selling, Lead Generation, Enterprise Software, Direct Sales, Customer Satisfaction, Sales Organization..., Partnership-building, Software Sales..., Business Development, Selling, Strategy, Software Industry, Outsourcing, Account Management, Strategic Partnerships, Professional Services, Go-to-market Strategy, Resellers, Partner Management, Sales Operations, Sales, Salesforce.com, Demand Generation, Leadership, Program Management, Channel Sales, Sales Enablement, CRM, B2B, Cloud Computing, Business Alliances, Marketing, Multi-channel Marketing, Business Planning, Mobile Devices, Managed Services, Management, Sales Presentations, Complex Sales, Product Launch, Product Management
Education
Brigham Young University 1982 — 1988
European Studies, Economics
Gavin Gustafson Gavin Gustafson's inContact Experience May 2014 - Present
Job Communications Manager at inContact
Industry Public Relations and Communications
Experience
inContact May 2014 - Present
Systems Made Simple April 2011 - May 2014
Paraben Corporation December 2007 - August 2010
Paraben Corporation December 2007 - August 2010
Wells Fargo & Co March 2006 - November 2007
Comcast Corporation January 2000 - November 2005
Skills
Media Relations, Corporate Communications, Press Releases, Social Media, Event Management, Blogging, Email Marketing, Sales, Strategic Planning, Facebook, SEO, Project Management, Marketing, Advertising, B2B, Public Relations, Event Planning, Strategic Communications, Competitive Analysis, Management, Newsletters, Crisis Communications, WordPress, Customer Service, Trade Shows, Training, Social Networking, Social Media Marketing, Research, Marketing Communications, Leadership, Creative Writing, Customer Satisfaction, Editing, Marketing Strategy, Content Management, Copywriting, Technical Writing, Salesforce.com, Internal Communications, Proposal Writing, Online Advertising, Fundraising, Online Marketing, Team Management, Integrated Marketing, Public Speaking, Microsoft Office, Digital Marketing, Strategy
Education
Utah Valley University 2007 — 2011
BA, Communications - Public Relations
Colorado State University 1998 — 2000
Landscape Architecture
WHATCOM COMMUNITY COLLEGE
Associates of Arts
inContact May 2014 - Present
Systems Made Simple April 2011 - May 2014
Paraben Corporation December 2007 - August 2010
Paraben Corporation December 2007 - August 2010
Wells Fargo & Co March 2006 - November 2007
Comcast Corporation January 2000 - November 2005
Skills
Media Relations, Corporate Communications, Press Releases, Social Media, Event Management, Blogging, Email Marketing, Sales, Strategic Planning, Facebook, SEO, Project Management, Marketing, Advertising, B2B, Public Relations, Event Planning, Strategic Communications, Competitive Analysis, Management, Newsletters, Crisis Communications, WordPress, Customer Service, Trade Shows, Training, Social Networking, Social Media Marketing, Research, Marketing Communications, Leadership, Creative Writing, Customer Satisfaction, Editing, Marketing Strategy, Content Management, Copywriting, Technical Writing, Salesforce.com, Internal Communications, Proposal Writing, Online Advertising, Fundraising, Online Marketing, Team Management, Integrated Marketing, Public Speaking, Microsoft Office, Digital Marketing, Strategy
Education
Utah Valley University 2007 — 2011
BA, Communications - Public Relations
Colorado State University 1998 — 2000
Landscape Architecture
WHATCOM COMMUNITY COLLEGE
Associates of Arts
Jonathan Hardy's inContact Experience May 2015 - Present
Job HR Analyst at inContact
Industry Human Resources
Experience
inContact May 2015 - Present
PayPal August 2014 - May 2015
Jonathan Hardy Photography January 2011 - August 2014
Expressworks International January 2014 - April 2014
Amazon September 2013 - December 2013
Marriott School of Management, BYU September 2013 - December 2013
eBay Inc September 2012 - August 2013
Brigham Young University April 2010 - April 2013
The Church of Jesus Christ of Latter-day Saints December 2007 - December 2009
Skills
Leadership, Public Speaking, Human Resources, Microsoft Office, Training, Management, Teaching, PowerPoint, Talent Management, Microsoft Word, Customer Service, Research, Microsoft Excel, Social Media, Photoshop, Organizational..., Eagle Scout, Dreamweaver, Telephone Skills, Sewing, Bowtie, Awesomeness, Cookies
Education
Brigham Young University 2010 — 2014
Bachelor's Degree, Human Resources Management and Services, 3.41
Inglemoor High School
Inglemoor High School
inContact May 2015 - Present
PayPal August 2014 - May 2015
Jonathan Hardy Photography January 2011 - August 2014
Expressworks International January 2014 - April 2014
Amazon September 2013 - December 2013
Marriott School of Management, BYU September 2013 - December 2013
eBay Inc September 2012 - August 2013
Brigham Young University April 2010 - April 2013
The Church of Jesus Christ of Latter-day Saints December 2007 - December 2009
Skills
Leadership, Public Speaking, Human Resources, Microsoft Office, Training, Management, Teaching, PowerPoint, Talent Management, Microsoft Word, Customer Service, Research, Microsoft Excel, Social Media, Photoshop, Organizational..., Eagle Scout, Dreamweaver, Telephone Skills, Sewing, Bowtie, Awesomeness, Cookies
Education
Brigham Young University 2010 — 2014
Bachelor's Degree, Human Resources Management and Services, 3.41
Inglemoor High School
Inglemoor High School
Anya Allen Anya Allen's inContact Experience November 2014 - Present
Job Associate Software Integration Engineer II at inContact
Industry Computer Software
Experience
inContact November 2014 - Present
Overstock.com February 2014 - August 2014
MonaVie November 2013 - December 2013
Inksoft September 2010 - August 2013
Ben Allen Photography April 2004 - August 2012
John Richins Realtor January 2008 - December 2008
Casa Bonita Rental Homes March 2003 - April 2004
Property Management Resources 2002 - 2003
Office Team 1999 - 2002
Reliance Commercial Construction Services 1999 - 1999
Skills
Property Management, Administrative..., Office Management, Computer Systems..., Agile Project Management, Microsoft Visual Studio..., HTML, CSS, SQL, Java, JavaScript, PHP, VB.NET, SDLC, Scrum, ERP, CRM Integration, Infusionsoft, Salesforce.com, JIRA, Screenflow Modeling, Wireframes, Prototype, GUI development, B2B, SaaS, UML Tools, DFD, Use Cases and User..., MS Office, Technical Support..., Adobe Development..., Uservoice, RDBMS, Relational Databases, Data Analysis, Solution Implementation, Development Software, Efficiency, Productivity Software, Quick Study, Office Administration, Real Estate, Data Entry, Spreadsheets, Executive Support, Invoicing, Outlook, Confidentiality, Calendars
Education
Troy University 2011 — 2013
B.S, Applied Computer Science
Pima Community College 2001 — 2003
A.A., Associate, General Studies
Desert Institute of the Healing Arts 2000 — 2000
Massage Therapy Certificate, Massage Therapy
Brigham Young University 1998 — 1999
General
inContact November 2014 - Present
Overstock.com February 2014 - August 2014
MonaVie November 2013 - December 2013
Inksoft September 2010 - August 2013
Ben Allen Photography April 2004 - August 2012
John Richins Realtor January 2008 - December 2008
Casa Bonita Rental Homes March 2003 - April 2004
Property Management Resources 2002 - 2003
Office Team 1999 - 2002
Reliance Commercial Construction Services 1999 - 1999
Skills
Property Management, Administrative..., Office Management, Computer Systems..., Agile Project Management, Microsoft Visual Studio..., HTML, CSS, SQL, Java, JavaScript, PHP, VB.NET, SDLC, Scrum, ERP, CRM Integration, Infusionsoft, Salesforce.com, JIRA, Screenflow Modeling, Wireframes, Prototype, GUI development, B2B, SaaS, UML Tools, DFD, Use Cases and User..., MS Office, Technical Support..., Adobe Development..., Uservoice, RDBMS, Relational Databases, Data Analysis, Solution Implementation, Development Software, Efficiency, Productivity Software, Quick Study, Office Administration, Real Estate, Data Entry, Spreadsheets, Executive Support, Invoicing, Outlook, Confidentiality, Calendars
Education
Troy University 2011 — 2013
B.S, Applied Computer Science
Pima Community College 2001 — 2003
A.A., Associate, General Studies
Desert Institute of the Healing Arts 2000 — 2000
Massage Therapy Certificate, Massage Therapy
Brigham Young University 1998 — 1999
General
Jarin Stevens's inContact Experience September 2013 - January 2015
Job VP, Customer Success at ObservePoint
Industry Information Technology and Services
Experience
ObservePoint January 2015 - Present
inContact September 2013 - January 2015
inContact September 2013 - July 2014
Adobe February 2011 - September 2013
Allegiance Inc. August 2008 - February 2011
ADP February 2006 - August 2006
Novell October 2002 - February 2005
Novell November 1999 - October 2002
Skills
SaaS, Enterprise Software, Project Management, Analytics, Salesforce.com, Cloud Computing, Customer Experience, Account Management, Lead Generation, E-commerce, Service Delivery, Digital Marketing, Solution Selling, Strategy, Professional Services, Product Management, Business Development, Management, Web Analytics, CRM, Program Management, Email Marketing, Demand Generation, Product Marketing, Strategic Partnerships, Training, Marketing
Education
University of Utah - David Eccles School of Business 2004 — 2006
MBA, Business Administration and Management, General
Utah Valley University 1996 — 2000
BS, General Business
Brigham Young University - Idaho 1994 — 1996
AS, General Studies
ObservePoint January 2015 - Present
inContact September 2013 - January 2015
inContact September 2013 - July 2014
Adobe February 2011 - September 2013
Allegiance Inc. August 2008 - February 2011
ADP February 2006 - August 2006
Novell October 2002 - February 2005
Novell November 1999 - October 2002
Skills
SaaS, Enterprise Software, Project Management, Analytics, Salesforce.com, Cloud Computing, Customer Experience, Account Management, Lead Generation, E-commerce, Service Delivery, Digital Marketing, Solution Selling, Strategy, Professional Services, Product Management, Business Development, Management, Web Analytics, CRM, Program Management, Email Marketing, Demand Generation, Product Marketing, Strategic Partnerships, Training, Marketing
Education
University of Utah - David Eccles School of Business 2004 — 2006
MBA, Business Administration and Management, General
Utah Valley University 1996 — 2000
BS, General Business
Brigham Young University - Idaho 1994 — 1996
AS, General Studies
Rajeev Shrivastava Rajeev Shrivastava's inContact Experience June 2015 - Present
Job Chief Strategy Officer at inContact
Industry Computer Software
Experience
inContact June 2015 - Present
Goombal February 2013 - Present
Independent Advisory Services January 2015 - June 2015
Rackspace, the #1 Managed Cloud Company April 2013 - December 2014
Satmetrix Systems March 2009 - April 2013
SupportSoft Inc. March 2007 - February 2009
BeVocal June 2005 - March 2007
Siebel Systems June 2003 - June 2005
VirtualSoft Systems Ltd June 1998 - August 2001
GT Associates May 1998 - August 2001
Skills
SaaS, Product Management, Enterprise Software, Product Marketing, Strategy, Go-to-market Strategy, CRM, Leadership, Business Strategy, Marketing Strategy, Strategic Partnerships, Cloud Computing, New Business Development, Negotiation, Customer Experience..., Business Development, Analytics, Marketing Automation, Net Promoter Score, E-commerce, P&L Accountability, Social Media, Telecommunications, Start-ups, SEO, Salesforce.com, Sales, Business Alliances, Product Launch, Competitive Analysis, Corporate Development, Marketing, Management, B2B, Segmentation, Entrepreneurship, General Management, Venture Capital, Executive Management, Sales Enablement, Big Data, Solution Selling, P&L Management, Mergers & Acquisitions, Strategic Alliances
Education
University of Pennsylvania - The Wharton School 2001 — 2003
MBA, Finance & Strategy
Delhi College of Engineering 1992 — 1996
BE, Civil Enginering
Sardar Patel Vidyalaya
inContact June 2015 - Present
Goombal February 2013 - Present
Independent Advisory Services January 2015 - June 2015
Rackspace, the #1 Managed Cloud Company April 2013 - December 2014
Satmetrix Systems March 2009 - April 2013
SupportSoft Inc. March 2007 - February 2009
BeVocal June 2005 - March 2007
Siebel Systems June 2003 - June 2005
VirtualSoft Systems Ltd June 1998 - August 2001
GT Associates May 1998 - August 2001
Skills
SaaS, Product Management, Enterprise Software, Product Marketing, Strategy, Go-to-market Strategy, CRM, Leadership, Business Strategy, Marketing Strategy, Strategic Partnerships, Cloud Computing, New Business Development, Negotiation, Customer Experience..., Business Development, Analytics, Marketing Automation, Net Promoter Score, E-commerce, P&L Accountability, Social Media, Telecommunications, Start-ups, SEO, Salesforce.com, Sales, Business Alliances, Product Launch, Competitive Analysis, Corporate Development, Marketing, Management, B2B, Segmentation, Entrepreneurship, General Management, Venture Capital, Executive Management, Sales Enablement, Big Data, Solution Selling, P&L Management, Mergers & Acquisitions, Strategic Alliances
Education
University of Pennsylvania - The Wharton School 2001 — 2003
MBA, Finance & Strategy
Delhi College of Engineering 1992 — 1996
BE, Civil Enginering
Sardar Patel Vidyalaya
Jamie Morningstar Jamie Morningstar's inContact Experience January 2009 - April 2011
Job Agile Software Product Manager
Industry Computer Software
Experience
Qualtrics May 2014 - Present
Mozy by EMC April 2011 - May 2014
inContact January 2009 - April 2011
inContact September 2009 - August 2010
Move Networks July 2007 - January 2009
The Generations Network 2006 - July 2007
The Generations Network 2004 - 2006
Dynix 2001 - 2004
American Electronic Warfare Associates 1999 - 2001
Skills
Software Development, Product Management, Agile Methodologies, SaaS, Scrum, Program Management, User Experience, Go-to-market Strategy, Marketing Strategy, C++, Leadership, Microsoft SQL Server, Strategy, Management, Cross-functional Team...
Education
Brigham Young University 2005 — 2007
MBA
St. Mary's College of Maryland 1997 — 2001
BA
Qualtrics May 2014 - Present
Mozy by EMC April 2011 - May 2014
inContact January 2009 - April 2011
inContact September 2009 - August 2010
Move Networks July 2007 - January 2009
The Generations Network 2006 - July 2007
The Generations Network 2004 - 2006
Dynix 2001 - 2004
American Electronic Warfare Associates 1999 - 2001
Skills
Software Development, Product Management, Agile Methodologies, SaaS, Scrum, Program Management, User Experience, Go-to-market Strategy, Marketing Strategy, C++, Leadership, Microsoft SQL Server, Strategy, Management, Cross-functional Team...
Education
Brigham Young University 2005 — 2007
MBA
St. Mary's College of Maryland 1997 — 2001
BA
Jeremy Wright Jeremy Wright's inContact Experience June 2006 - March 2008
Job Manager, Digital Marketing Renewals at Adobe
Industry Marketing and Advertising
Experience
Adobe December 2014 - Present
Adobe April 2013 - Present
OrangeSoda August 2011 - April 2013
OrangeSoda November 2010 - August 2011
OrangeSoda July 2008 - November 2010
inContact June 2006 - March 2008
Skills
Sales Management, Hardworking, Mentoring, Sales Process, Negotiation, Training, Leadership, Lead Management, Goal Setting, Solution Selling, SEO, PPC, SEM, Small Business Online..., Sales Prospecting, Consultative Sales..., Consultative Sales..., Sales, Online Marketing, Google Analytics, Salesforce.com, Online Advertising, Lead Generation, Web Analytics, Management, Account Management, Email Marketing, SaaS, Customer Acquisition, Team Management
Education
Brigham Young University 2002 — 2004
Marketing and Advertising
Adobe December 2014 - Present
Adobe April 2013 - Present
OrangeSoda August 2011 - April 2013
OrangeSoda November 2010 - August 2011
OrangeSoda July 2008 - November 2010
inContact June 2006 - March 2008
Skills
Sales Management, Hardworking, Mentoring, Sales Process, Negotiation, Training, Leadership, Lead Management, Goal Setting, Solution Selling, SEO, PPC, SEM, Small Business Online..., Sales Prospecting, Consultative Sales..., Consultative Sales..., Sales, Online Marketing, Google Analytics, Salesforce.com, Online Advertising, Lead Generation, Web Analytics, Management, Account Management, Email Marketing, SaaS, Customer Acquisition, Team Management
Education
Brigham Young University 2002 — 2004
Marketing and Advertising
Adria Milewski Adria Milewski's inContact Experience January 2011 - July 2011
Job Sales & Marketing Professional
Industry Information Technology and Services
Experience
Dyn September 2015 - Present
Cisco January 2014 - August 2015
Acronis July 2012 - January 2014
Park City Rental Properties July 2011 - August 2012
inContact January 2011 - July 2011
Propeller Media Works April 2008 - March 2009
Stowe Mountain Resort 2008 - 2009
Skills
Email Marketing, Account Management, Solution Selling, Marketing, Online Marketing, Online Advertising, Customer Service, Salesforce.com, Social Networking, Lead Generation, CRM, Marketing Strategy, Channel Partners, Cloud Computing, Social Media, Social Media Marketing, Blogging, Event Planning, Marketing Communications, Advertising, Market Research, Graphic Design, Google Adwords, Google Analytics, Event Management, Digital Marketing, Channel Sales, Facebook
Education
University of Utah 2009 — 2012
Bachelor of Science, Business Management, Arts Technology
Champlain College 2007 — 2009
Multimedia & Graphic Design
Dyn September 2015 - Present
Cisco January 2014 - August 2015
Acronis July 2012 - January 2014
Park City Rental Properties July 2011 - August 2012
inContact January 2011 - July 2011
Propeller Media Works April 2008 - March 2009
Stowe Mountain Resort 2008 - 2009
Skills
Email Marketing, Account Management, Solution Selling, Marketing, Online Marketing, Online Advertising, Customer Service, Salesforce.com, Social Networking, Lead Generation, CRM, Marketing Strategy, Channel Partners, Cloud Computing, Social Media, Social Media Marketing, Blogging, Event Planning, Marketing Communications, Advertising, Market Research, Graphic Design, Google Adwords, Google Analytics, Event Management, Digital Marketing, Channel Sales, Facebook
Education
University of Utah 2009 — 2012
Bachelor of Science, Business Management, Arts Technology
Champlain College 2007 — 2009
Multimedia & Graphic Design
Tyler Wilhite's inContact Experience February 2015 - Present
Job Recruiting Coordinator at inContact
Industry Human Resources
Experience
inContact February 2015 - Present
inContact November 2014 - February 2015
inContact July 2013 - November 2014
Chrysalis Inc March 2011 - July 2013
Chrysalis Inc August 2010 - March 2011
America First Credit Union June 2008 - March 2011
Utah State University August 2006 - May 2008
iboats.com May 2007 - September 2007
Utah Valley University October 2003 - April 2004
Skills
I-9 Compliance, E-Verify, Payroll, Employment Law, FMLA, Employee Benefits, PeopleTrak, Filing, Customer Service, Drug Testing, Training, Psychology, Microsoft Office, Microsoft Excel, 10 Key, Data Entry, Organization, Multitasking, Conflict Resolution, Benefits Administration, Onboarding, Interviews, Management, Recruiting, Microsoft Word, Human Resources, Project Management
Education
Brigham Young University 2006 — 2010
Bachelor's degree, Psychology
UVSC 2003 — 2004
General Studies
inContact February 2015 - Present
inContact November 2014 - February 2015
inContact July 2013 - November 2014
Chrysalis Inc March 2011 - July 2013
Chrysalis Inc August 2010 - March 2011
America First Credit Union June 2008 - March 2011
Utah State University August 2006 - May 2008
iboats.com May 2007 - September 2007
Utah Valley University October 2003 - April 2004
Skills
I-9 Compliance, E-Verify, Payroll, Employment Law, FMLA, Employee Benefits, PeopleTrak, Filing, Customer Service, Drug Testing, Training, Psychology, Microsoft Office, Microsoft Excel, 10 Key, Data Entry, Organization, Multitasking, Conflict Resolution, Benefits Administration, Onboarding, Interviews, Management, Recruiting, Microsoft Word, Human Resources, Project Management
Education
Brigham Young University 2006 — 2010
Bachelor's degree, Psychology
UVSC 2003 — 2004
General Studies
Karen Fredrich's inContact Experience January 2012 - June 2013
Job Director, Implementations and Product Management at CallTower
Industry Telecommunications
Experience
CallTower March 2015 - Present
CallTower September 2014 - Present
CallTower February 2014 - Present
CallTower September 2013 - February 2014
inContact January 2012 - June 2013
Integra Telecom October 2010 - December 2011
Integra September 2007 - January 2011
Integra Telecom June 2000 - September 2007
JD Services 2000 - 2000
Teltrust, Inc 1998 - 2000
Skills
Customer Service, Teamwork, Telecommunications, MPLS, T1, VoIP, SIP, Data Center, Ethernet, Telephony, Vendor Management, Salesforce.com, IP, NOC, Turn-up, Routers, Routing, Cisco Technologies, Switches, Troubleshooting, Network Design, Networking, Co-location, SaaS, Cloud Computing, Contact Center..., Operations Management, ITIL, IT Management, IT Operations, Unified Communications, SIP Trunking, Call Centers, WAN, Managed Services, LAN-WAN, Management, IVR, Leadership, Broadband, Network Architecture, Network Engineering, Optical Fiber, Professional Services, VPN, Avaya, Training, Customer Satisfaction, Integration, Call Center...
Education
Columbia College 2003 — 2006
BA
Personalized Training Academy 1992 — 1993
Travel and Tourism Certification
Gelnhausen Berufsschule 1990 — 1992
CallTower March 2015 - Present
CallTower September 2014 - Present
CallTower February 2014 - Present
CallTower September 2013 - February 2014
inContact January 2012 - June 2013
Integra Telecom October 2010 - December 2011
Integra September 2007 - January 2011
Integra Telecom June 2000 - September 2007
JD Services 2000 - 2000
Teltrust, Inc 1998 - 2000
Skills
Customer Service, Teamwork, Telecommunications, MPLS, T1, VoIP, SIP, Data Center, Ethernet, Telephony, Vendor Management, Salesforce.com, IP, NOC, Turn-up, Routers, Routing, Cisco Technologies, Switches, Troubleshooting, Network Design, Networking, Co-location, SaaS, Cloud Computing, Contact Center..., Operations Management, ITIL, IT Management, IT Operations, Unified Communications, SIP Trunking, Call Centers, WAN, Managed Services, LAN-WAN, Management, IVR, Leadership, Broadband, Network Architecture, Network Engineering, Optical Fiber, Professional Services, VPN, Avaya, Training, Customer Satisfaction, Integration, Call Center...
Education
Columbia College 2003 — 2006
BA
Personalized Training Academy 1992 — 1993
Travel and Tourism Certification
Gelnhausen Berufsschule 1990 — 1992
Brandon Hsieh, CISA, CISM's inContact Experience April 2010 - February 2011
Job Technology Compliance Lead at Fastly
Industry Internet
Experience
Fastly May 2014 - Present
Myriad Genetics August 2012 - May 2014
American Express February 2011 - August 2012
inContact April 2010 - February 2011
Ernst & Young May 2006 - April 2010
ReboundAIR September 2005 - April 2006
Skills
IT Audit, Information Technology, Internal Audit, CISA, Information Security, Security, SAS70, Sarbanes-Oxley Act, Auditing, Analysis, Internal Controls, Process Improvement, ISO 27001, IT Strategy, SSAE 16, Software Documentation, Information Security..., Sarbanes-Oxley, COBIT
Education
Brigham Young University 2002 — 2006
Bachelor of Science (BS), Management Information Systems, General
Fastly May 2014 - Present
Myriad Genetics August 2012 - May 2014
American Express February 2011 - August 2012
inContact April 2010 - February 2011
Ernst & Young May 2006 - April 2010
ReboundAIR September 2005 - April 2006
Skills
IT Audit, Information Technology, Internal Audit, CISA, Information Security, Security, SAS70, Sarbanes-Oxley Act, Auditing, Analysis, Internal Controls, Process Improvement, ISO 27001, IT Strategy, SSAE 16, Software Documentation, Information Security..., Sarbanes-Oxley, COBIT
Education
Brigham Young University 2002 — 2006
Bachelor of Science (BS), Management Information Systems, General
Malik Gore Malik Gore's inContact Experience February 2013 - May 2014
Job Telecommunications Engineer
Industry Telecommunications
Experience
Jive Communications, Inc June 2014 - Present
inContact February 2013 - May 2014
Iron Bow Technologies December 2011 - February 2013
Mozy March 2010 - November 2010
XanGo 2007 - 2009
Skills
CCNA, Cisco Telepresence, Cisco UCS, CompTIA A+ Certification, CompTIA Network+, Servers, VMware, Active Directory, Windows Server, Data Center, Network Security, VMware ESX, Microsoft Exchange, DNS, Cisco Technologies, Technical Support, Software Installation, Information Security, Computer Security, IP, Windows, Windows 7, Networking, VoIP, Computer Hardware, Cloud Computing, Leadership, Wireless Networking, Network Administration, CompTIA A+, Telecommunications, Linux, Cisco Nexus, Troubleshooting, Security, TCP/IP, Microsoft SQL Server, Virtualization, Management, IT Management, Customer Service, OS X
Education
Utah Valley University 2006 — 2007
Computer Science
Metropolitan Career Center Computer Technology Institute 2004 — 2006
Associate of Science (A.S.), Computer Science
Jive Communications, Inc June 2014 - Present
inContact February 2013 - May 2014
Iron Bow Technologies December 2011 - February 2013
Mozy March 2010 - November 2010
XanGo 2007 - 2009
Skills
CCNA, Cisco Telepresence, Cisco UCS, CompTIA A+ Certification, CompTIA Network+, Servers, VMware, Active Directory, Windows Server, Data Center, Network Security, VMware ESX, Microsoft Exchange, DNS, Cisco Technologies, Technical Support, Software Installation, Information Security, Computer Security, IP, Windows, Windows 7, Networking, VoIP, Computer Hardware, Cloud Computing, Leadership, Wireless Networking, Network Administration, CompTIA A+, Telecommunications, Linux, Cisco Nexus, Troubleshooting, Security, TCP/IP, Microsoft SQL Server, Virtualization, Management, IT Management, Customer Service, OS X
Education
Utah Valley University 2006 — 2007
Computer Science
Metropolitan Career Center Computer Technology Institute 2004 — 2006
Associate of Science (A.S.), Computer Science
Marilyn Sparks MSHR, SPHR Marilyn Sparks MSHR, SPHR's inContact Experience January 2013 - May 2015
Job Strategic Human Resource Business Partner who focuses on people and business success
Industry Human Resources
Experience
inContact January 2013 - May 2015
LDS Employment Resource Services November 2011 - January 2013
K'nowbe Works, LLC. July 2012 - September 2012
Wells Fargo Bank September 2006 - August 2010
Citibank September 2002 - September 2006
Skills
Employee Relations, Employee Engagement, Kindness, Friendly Personality, Problem Solving, Organizational Design, Conflict Resolution, Leadership Development, Talent Management, Employer Branding, Coaching, Employment Law..., Performance Management, Training, Applicant Tracking..., Sales, Personnel Management, Employee Benefits, HR Consulting, Technical Recruiting, Leadership, Employment Law, Interviews, Workforce Planning, Management, Career Development, Customer Service, Recruiting, Start-ups, FMLA, Nonprofits, Team Building, Strategic Planning, Organizational..., Employee Training, Organizational..., Process Improvement, Human Resources, Talent Acquisition, Change Management, Onboarding, Training & Development, Consulting
Education
Brigham Young University
Bachelor of Science, Family Resource Management Studies, 3.82
Utah State University - Jon M. Huntsman School of Business
Master of Social Science, Human Resource Administration, 3.84
inContact January 2013 - May 2015
LDS Employment Resource Services November 2011 - January 2013
K'nowbe Works, LLC. July 2012 - September 2012
Wells Fargo Bank September 2006 - August 2010
Citibank September 2002 - September 2006
Skills
Employee Relations, Employee Engagement, Kindness, Friendly Personality, Problem Solving, Organizational Design, Conflict Resolution, Leadership Development, Talent Management, Employer Branding, Coaching, Employment Law..., Performance Management, Training, Applicant Tracking..., Sales, Personnel Management, Employee Benefits, HR Consulting, Technical Recruiting, Leadership, Employment Law, Interviews, Workforce Planning, Management, Career Development, Customer Service, Recruiting, Start-ups, FMLA, Nonprofits, Team Building, Strategic Planning, Organizational..., Employee Training, Organizational..., Process Improvement, Human Resources, Talent Acquisition, Change Management, Onboarding, Training & Development, Consulting
Education
Brigham Young University
Bachelor of Science, Family Resource Management Studies, 3.82
Utah State University - Jon M. Huntsman School of Business
Master of Social Science, Human Resource Administration, 3.84
Corey Freebairn Corey Freebairn's inContact Experience 2004 - 2005
Job Trusted Global Technology Team Member
Industry Computer Software
Experience
Microsoft Corporation May 2011 - Present
Bombadil Enterprises, Inc. May 2010 - Present
Microsoft Corporation May 2006 - 2010
Microsoft Corporation May 2006 - September 2007
inContact 2004 - 2005
AVT (Applied Voice Technology) 1996 - 2001
Captaris 1996 - 2001
Canopy Technologies, Inc. 1990 - 1995
WordPerfect Corporation September 1988 - December 1994
Skills
Private Pilot, Adult Scout Leader, Insignificant Golfer, Automobile Restoration..., Apprentice Electrician, Solution Selling, SaaS, Strategy, Enterprise Software, Strategic Partnerships, Analysis, Automobile, Product Management, Management, Adults, Creative Direction, Start-ups, Cloud Computing, Telecommunications, Strategic Planning, Leadership, Entrepreneurship, Sales Process, Professional Services, Selling, Sales Operations, Sales Management, Managed Services, Sales, Go-to-market Strategy, Contract Negotiation, Training, CRM, Business Development, Program Management, Consulting, Sales Enablement, Project Management, Marketing, Cross-functional Team...
Education
University of Phoenix 1995 — 1997
MBA
Brigham Young University 1982 — 1987
BA
Brigham Young University 1981 — 1986
AA
Foothill High School 1977 — 1981
Diploma
C. E. Utt Junior High School 1975 — 1977
San Juan Elementary (aka Marjorie Veah Elementary) 1974 — 1975
Park View Elementary School 1973 — 1974
Red Hill Elementary School 1968 — 1973
Microsoft Corporation May 2011 - Present
Bombadil Enterprises, Inc. May 2010 - Present
Microsoft Corporation May 2006 - 2010
Microsoft Corporation May 2006 - September 2007
inContact 2004 - 2005
AVT (Applied Voice Technology) 1996 - 2001
Captaris 1996 - 2001
Canopy Technologies, Inc. 1990 - 1995
WordPerfect Corporation September 1988 - December 1994
Skills
Private Pilot, Adult Scout Leader, Insignificant Golfer, Automobile Restoration..., Apprentice Electrician, Solution Selling, SaaS, Strategy, Enterprise Software, Strategic Partnerships, Analysis, Automobile, Product Management, Management, Adults, Creative Direction, Start-ups, Cloud Computing, Telecommunications, Strategic Planning, Leadership, Entrepreneurship, Sales Process, Professional Services, Selling, Sales Operations, Sales Management, Managed Services, Sales, Go-to-market Strategy, Contract Negotiation, Training, CRM, Business Development, Program Management, Consulting, Sales Enablement, Project Management, Marketing, Cross-functional Team...
Education
University of Phoenix 1995 — 1997
MBA
Brigham Young University 1982 — 1987
BA
Brigham Young University 1981 — 1986
AA
Foothill High School 1977 — 1981
Diploma
C. E. Utt Junior High School 1975 — 1977
San Juan Elementary (aka Marjorie Veah Elementary) 1974 — 1975
Park View Elementary School 1973 — 1974
Red Hill Elementary School 1968 — 1973
Kim DiBenedetto's inContact Experience May 2005 - August 2009
Job Guest Relations at Disneyland
Industry Entertainment
Experience
Disneyland June 2011 - Present
inContact May 2005 - August 2009
Express Tel January 1995 - May 2005
ThriftyTel January 1993 - January 1995
Skills
Accounting, Entertainment, Event Planning, Event Management, Film, Facebook, Human Resources, Microsoft Office, Operations Management, Public Relations, Office Administration, Office Management, Social Media, Social Networking, Telephony, Television
Education
Cypress College 1983 — 1985
Associate of Arts (AA), Elementary Education and Teaching
Sunny Hills High School 1979 — 1983
High School Dipolma, Educational Leadership and Administration, General
Disneyland June 2011 - Present
inContact May 2005 - August 2009
Express Tel January 1995 - May 2005
ThriftyTel January 1993 - January 1995
Skills
Accounting, Entertainment, Event Planning, Event Management, Film, Facebook, Human Resources, Microsoft Office, Operations Management, Public Relations, Office Administration, Office Management, Social Media, Social Networking, Telephony, Television
Education
Cypress College 1983 — 1985
Associate of Arts (AA), Elementary Education and Teaching
Sunny Hills High School 1979 — 1983
High School Dipolma, Educational Leadership and Administration, General
Luke Butterfield Luke Butterfield's inContact Experience August 2011 - Present
Job NOC Analyst / Night Lead
Industry Information Technology and Services
Experience
inContact August 2011 - Present
Freedom Networks, LLC May 2007 - August 2011
US Army March 2004 - May 2007
Skills
Project Management, Leadership, Public Speaking, Cloud Computing, Enterprise Software, SaaS, Virtualization, VoIP, Solution Selling, Salesforce.com, Managed Services, Process Improvement, Telecommunications, Vendor Management, Visio, Storage Area Networks, Business Analysis, Customer Service, Security Clearance, XML, Army, Direct Sales, Network Security, Firewalls, Troubleshooting, Strategy, Cisco Technologies, Networking, Management, Servers
Education
Stevens-Henager College-Murray 2009 — 2012
Bachelor's of Science, Business Administration
Broward College 2001 — 2002
Business Admin, Business and Criminal Justice
inContact August 2011 - Present
Freedom Networks, LLC May 2007 - August 2011
US Army March 2004 - May 2007
Skills
Project Management, Leadership, Public Speaking, Cloud Computing, Enterprise Software, SaaS, Virtualization, VoIP, Solution Selling, Salesforce.com, Managed Services, Process Improvement, Telecommunications, Vendor Management, Visio, Storage Area Networks, Business Analysis, Customer Service, Security Clearance, XML, Army, Direct Sales, Network Security, Firewalls, Troubleshooting, Strategy, Cisco Technologies, Networking, Management, Servers
Education
Stevens-Henager College-Murray 2009 — 2012
Bachelor's of Science, Business Administration
Broward College 2001 — 2002
Business Admin, Business and Criminal Justice
Hope Good Hope Good's inContact Experience July 2014 - Present
Job
Industry Information Technology and Services
Experience
inContact July 2014 - Present
Uptivity December 2011 - July 2014
Uptivity September 2011 - December 2011
The Echo Group July 2010 - September 2011
The Dot Net Factory October 2007 - January 2010
Now Software January 2007 - September 2007
Now Software July 2005 - December 2006
Fidelity Investments June 2003 - June 2005
Fidelity Investments January 2001 - January 2003
Fidelity Investments June 2000 - January 2001
Skills
Helping Clients Succeed, Building Relationships, Customer Experience, Customer Retention, Sales, Salesforce.com, SugarCRM, Customer Oriented, Strengthening Client..., Account Management, Process Improvement, CRM, Leadership, SaaS, Sales Process, Telecommunications, Sales Management, Customer Service, Enterprise Software, Solution Selling, Customer Satisfaction, Management, Call Centers, Channel Partners, VoIP, Sales Operations, Cloud Computing, Direct Sales, Cold Calling, Vendor Management, Unified Communications, Managed Services, Professional Services, Product Management, Strategic Partnerships, Product Marketing, Sales Presentations, New Business Development, Networking, Selling, Start-ups, Team Leadership, Outsourcing, Contact Centers, Lead Generation, Workforce Management, Strategy, E-commerce, Training
Education
Miami University 1995 — 1998
Bachelor of Arts
The Loomis Chaffee School 1991 — 1994
Falmouth 1990 — 1994
Boston Architectural College
Certificate
Denison University 1994 — 1995
inContact July 2014 - Present
Uptivity December 2011 - July 2014
Uptivity September 2011 - December 2011
The Echo Group July 2010 - September 2011
The Dot Net Factory October 2007 - January 2010
Now Software January 2007 - September 2007
Now Software July 2005 - December 2006
Fidelity Investments June 2003 - June 2005
Fidelity Investments January 2001 - January 2003
Fidelity Investments June 2000 - January 2001
Skills
Helping Clients Succeed, Building Relationships, Customer Experience, Customer Retention, Sales, Salesforce.com, SugarCRM, Customer Oriented, Strengthening Client..., Account Management, Process Improvement, CRM, Leadership, SaaS, Sales Process, Telecommunications, Sales Management, Customer Service, Enterprise Software, Solution Selling, Customer Satisfaction, Management, Call Centers, Channel Partners, VoIP, Sales Operations, Cloud Computing, Direct Sales, Cold Calling, Vendor Management, Unified Communications, Managed Services, Professional Services, Product Management, Strategic Partnerships, Product Marketing, Sales Presentations, New Business Development, Networking, Selling, Start-ups, Team Leadership, Outsourcing, Contact Centers, Lead Generation, Workforce Management, Strategy, E-commerce, Training
Education
Miami University 1995 — 1998
Bachelor of Arts
The Loomis Chaffee School 1991 — 1994
Falmouth 1990 — 1994
Boston Architectural College
Certificate
Denison University 1994 — 1995
Dede Davis Dede Davis's inContact Experience February 2015 - Present
Job Channel Manager at inContact
Industry Information Technology and Services
Experience
inContact February 2015 - Present
Onepath Systems March 2014 - February 2015
Anytime Fitness September 2010 - August 2014
ConnectVIEW, LLC December 2011 - September 2012
Spanlink Communications January 2007 - May 2010
NICE Systems June 2004 - January 2007
Verint January 2003 - June 2004
Aspect Software June 2001 - January 2003
Avaya Incorporated January 1989 - June 2001
Skills
Solution Selling, Direct Sales, Unified Communications, SaaS, Account Management, Sales Management, Call Center, VoIP, Sales, New Business Development, Salesforce.com, CTI, Sales Process, Enterprise Software, Business Development, Contact Centers, Telecommunications, Professional Services, Channel, Team Building
Education
University of North Carolina at Charlotte 1985 — 1987
B.S., Business Administration
Bryan College 1983 — 1985
Elon University
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
inContact February 2015 - Present
Onepath Systems March 2014 - February 2015
Anytime Fitness September 2010 - August 2014
ConnectVIEW, LLC December 2011 - September 2012
Spanlink Communications January 2007 - May 2010
NICE Systems June 2004 - January 2007
Verint January 2003 - June 2004
Aspect Software June 2001 - January 2003
Avaya Incorporated January 1989 - June 2001
Skills
Solution Selling, Direct Sales, Unified Communications, SaaS, Account Management, Sales Management, Call Center, VoIP, Sales, New Business Development, Salesforce.com, CTI, Sales Process, Enterprise Software, Business Development, Contact Centers, Telecommunications, Professional Services, Channel, Team Building
Education
University of North Carolina at Charlotte 1985 — 1987
B.S., Business Administration
Bryan College 1983 — 1985
Elon University
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
Kenneth Schreiner Kenneth Schreiner's inContact Experience February 2014 - May 2014
Job Sr. Associate Deployment Analyst at Workday
Industry Information Technology and Services
Experience
Workday May 2015 - Present
Workday May 2014 - April 2015
inContact February 2014 - May 2014
Qazztek, LLC September 2013 - December 2013
Vivint January 2012 - August 2013
CLEARLINK 2011 - 2012
The Church of Jesus Christ of Latter-day Saints July 2009 - June 2011
Skills
Teamwork, Public Speaking, Leadership, Time Management, Problem Solving, Customer Satisfaction, Editing, Statistics, Survival Analysis, Data Analysis, R, Sales, Enterprise Software, Customer Service
Education
Brigham Young University 2008 — 2014
Bachelor of Science (BS), Statistics. Minor: Business, Mathematics
Workday May 2015 - Present
Workday May 2014 - April 2015
inContact February 2014 - May 2014
Qazztek, LLC September 2013 - December 2013
Vivint January 2012 - August 2013
CLEARLINK 2011 - 2012
The Church of Jesus Christ of Latter-day Saints July 2009 - June 2011
Skills
Teamwork, Public Speaking, Leadership, Time Management, Problem Solving, Customer Satisfaction, Editing, Statistics, Survival Analysis, Data Analysis, R, Sales, Enterprise Software, Customer Service
Education
Brigham Young University 2008 — 2014
Bachelor of Science (BS), Statistics. Minor: Business, Mathematics
Jay Clark Jay Clark's inContact Experience May 2014 - Present
Job Channel Marketing for inContact
Industry Marketing and Advertising
Experience
inContact May 2014 - Present
SilverGrass Marketing October 2012 - Present
Shared Marketing Services August 2003 - March 2013
Shared Marketing Services, Inc. July 2001 - August 2003
Vortus Interactive 1999 - 2001
LPC Group 1995 - 1999
Skills
Online Advertising, SEO, Direct Marketing, Multi-channel Marketing, Marketing, B2B, Strategy, New Media, Email Marketing, Digital Marketing, Marketing Communications, Marketing Strategy, Direct Mail, Digital Media, User Experience, CRM, Database Marketing, Advertising, Integrated Marketing, WordPress, Account Management, Creative Direction, Online Marketing, Web Analytics, Public Relations, Marketing Management, Social Media Marketing, Interactive Marketing, Brand Management, Mobile Marketing, Digital Strategy, Brand Development, Cross-functional Team..., SEM, Copywriting, Brand Awareness
Education
University of Nebraska-Lincoln 1986 — 1990
BA, English
College of DuPage 2002 — 2004
Spanish Language
inContact May 2014 - Present
SilverGrass Marketing October 2012 - Present
Shared Marketing Services August 2003 - March 2013
Shared Marketing Services, Inc. July 2001 - August 2003
Vortus Interactive 1999 - 2001
LPC Group 1995 - 1999
Skills
Online Advertising, SEO, Direct Marketing, Multi-channel Marketing, Marketing, B2B, Strategy, New Media, Email Marketing, Digital Marketing, Marketing Communications, Marketing Strategy, Direct Mail, Digital Media, User Experience, CRM, Database Marketing, Advertising, Integrated Marketing, WordPress, Account Management, Creative Direction, Online Marketing, Web Analytics, Public Relations, Marketing Management, Social Media Marketing, Interactive Marketing, Brand Management, Mobile Marketing, Digital Strategy, Brand Development, Cross-functional Team..., SEM, Copywriting, Brand Awareness
Education
University of Nebraska-Lincoln 1986 — 1990
BA, English
College of DuPage 2002 — 2004
Spanish Language
J Weis's inContact Experience December 2011 - May 2013
Job Principal Business Intelligence Analyst
Industry Information Technology and Services
Experience
Oracle June 2013 - Present
Rekh & Datta June 2013 - May 2014
inContact December 2011 - May 2013
AMD July 2011 - November 2011
BMC Software November 2010 - July 2011
Apparition, Perfect Pitch Marketing, Sonance Studios, Six Gun Lover Records, wattmonkey February 2009 - November 2010
Solar Community Network December 2008 - February 2009
Sun Microsystems November 2007 - July 2008
Sun Microsystems January 2005 - November 2007
Texas Fair Trade Coalition January 2006 - June 2007
Skills
Mindfulness, Meditation, Hatha Yoga, Marketing Automation, Business Intelligence, Program Management, Demand Generation, Management, Marketing Strategy, Eloqua, Marketing Operations, Lead Generation, Analytics, Project Management, Lead Management, Analysis, Cross-functional Team..., Cloud Computing, B2B Marketing, Online Marketing, Change Management, Lead Scoring, Database Marketing, Business Process..., Project Coaching, Human Rights, Aquatic Toxicology, Mist Netting, Napping, Electrofishing, Tree Identification, SFDC, Customer Experience..., Contact Management, Revenue Forecasting, Citizen Science, Seining, Theatre of the Oppressed, Improvisation, Pipeline Building, Project Documentation, Account Based Marketing, MS Dynamics, Opportunity Management, Increasing Revenue, Driving Revenue, Generating Revenue, Growing Revenue, Revenue Performance..., CRM
Education
St. Edward's University 1989 — 1995
BA
Austin Community College 1988 — 1989
AAS In Renewables in 2010
Oracle June 2013 - Present
Rekh & Datta June 2013 - May 2014
inContact December 2011 - May 2013
AMD July 2011 - November 2011
BMC Software November 2010 - July 2011
Apparition, Perfect Pitch Marketing, Sonance Studios, Six Gun Lover Records, wattmonkey February 2009 - November 2010
Solar Community Network December 2008 - February 2009
Sun Microsystems November 2007 - July 2008
Sun Microsystems January 2005 - November 2007
Texas Fair Trade Coalition January 2006 - June 2007
Skills
Mindfulness, Meditation, Hatha Yoga, Marketing Automation, Business Intelligence, Program Management, Demand Generation, Management, Marketing Strategy, Eloqua, Marketing Operations, Lead Generation, Analytics, Project Management, Lead Management, Analysis, Cross-functional Team..., Cloud Computing, B2B Marketing, Online Marketing, Change Management, Lead Scoring, Database Marketing, Business Process..., Project Coaching, Human Rights, Aquatic Toxicology, Mist Netting, Napping, Electrofishing, Tree Identification, SFDC, Customer Experience..., Contact Management, Revenue Forecasting, Citizen Science, Seining, Theatre of the Oppressed, Improvisation, Pipeline Building, Project Documentation, Account Based Marketing, MS Dynamics, Opportunity Management, Increasing Revenue, Driving Revenue, Generating Revenue, Growing Revenue, Revenue Performance..., CRM
Education
St. Edward's University 1989 — 1995
BA
Austin Community College 1988 — 1989
AAS In Renewables in 2010
Chuck MacDermott's inContact Experience February 2015 - Present
Job Technical Support Engineer II at InContact
Industry Telecommunications
Experience
inContact February 2015 - Present
Alliance Data November 2014 - January 2015
Bendix King January 2013 - October 2014
Sprint Nextel August 2012 - December 2012
Apple March 2012 - August 2012
CBD Talent January 1988 - March 2012
Verizon Wireless February 2006 - September 2011
Sam Goody September 2002 - August 2003
CD Warehouse 1994 - 1995
Skills
Music, Telecommunications, Acting, Customer Service, Troubleshooting, Typing, Stage Lighting, Computer Repair, Computer Literate, Computer Maintenance, A+ Certified, Computer Security, CDMA, GSM, Windows Networking, Home Networking, Wireless Networking, Internet, Soft Skills, GPRS, Blackberry, Blackberry Enterprise..., Microsoft Office, Microsoft Technologies, Email Management, Email Solutions, Android, iPhone, Windows Mobile, Windows, WiFi, LTE, WiMAX, BMC Remedy, Technical Support, Social Networking, Mobile Devices, Management, Training, Networking, Wireless, Public Speaking, Call Centers, Leadership, Microsoft Excel, Sales, Customer Experience, VoIP, Customer Satisfaction, Team Leadership
Education
American Academy of Dramatic Arts 1991 — 1992
Acting, Musical Theatre
Cloud County Community College 1987 — 1991
Theatre, Musical Theatre
St Joseph's on the Rio Grande 1985 — 1987
Diploma, College Prep
Menaul High school 1984 — 1986
inContact February 2015 - Present
Alliance Data November 2014 - January 2015
Bendix King January 2013 - October 2014
Sprint Nextel August 2012 - December 2012
Apple March 2012 - August 2012
CBD Talent January 1988 - March 2012
Verizon Wireless February 2006 - September 2011
Sam Goody September 2002 - August 2003
CD Warehouse 1994 - 1995
Skills
Music, Telecommunications, Acting, Customer Service, Troubleshooting, Typing, Stage Lighting, Computer Repair, Computer Literate, Computer Maintenance, A+ Certified, Computer Security, CDMA, GSM, Windows Networking, Home Networking, Wireless Networking, Internet, Soft Skills, GPRS, Blackberry, Blackberry Enterprise..., Microsoft Office, Microsoft Technologies, Email Management, Email Solutions, Android, iPhone, Windows Mobile, Windows, WiFi, LTE, WiMAX, BMC Remedy, Technical Support, Social Networking, Mobile Devices, Management, Training, Networking, Wireless, Public Speaking, Call Centers, Leadership, Microsoft Excel, Sales, Customer Experience, VoIP, Customer Satisfaction, Team Leadership
Education
American Academy of Dramatic Arts 1991 — 1992
Acting, Musical Theatre
Cloud County Community College 1987 — 1991
Theatre, Musical Theatre
St Joseph's on the Rio Grande 1985 — 1987
Diploma, College Prep
Menaul High school 1984 — 1986
Jackson Stephens Jackson Stephens's inContact Experience May 2014 - Present
Job Experienced IT Professional, PMP Certified
Industry Information Technology and Services
Experience
inContact May 2014 - Present
A Plus Benefits June 2007 - March 2014
Ernst & Young (EY) May 2004 - June 2007
Ubix April 2003 - May 2004
J. Reuben Clark Law School, Brigham Young University April 2002 - May 2004
Self-employed June 1995 - May 2004
J. Reuben Clark Law School, Brigham Young University March 2001 - April 2002
BYU Department of Religious Education January 2000 - March 2001
Skills
Information Technology, Information Systems, IT Management, IT Strategy, Project Management, System Administration, Network Administration, Information Security, IT Audit, Business Process..., IT Service Management, Business Analysis, Databases, Windows Server, Presentation Design, Creative Solutions, Highly detail oriented, Document Management, Operating Systems, IT Operations, Business Process..., User Experience, Training, Writing, Technical Writing, Copy Editing, Help Desk Support, Desktop Publishing
Education
Brigham Young University 2002 — 2004
Master's Degree, Information Systems Management, 4.0/4.0
Brigham Young University 1999 — 2002
Bachelor of Science (BS), Business Management with Information Systems Emphasis, 3.99/4.0
inContact May 2014 - Present
A Plus Benefits June 2007 - March 2014
Ernst & Young (EY) May 2004 - June 2007
Ubix April 2003 - May 2004
J. Reuben Clark Law School, Brigham Young University April 2002 - May 2004
Self-employed June 1995 - May 2004
J. Reuben Clark Law School, Brigham Young University March 2001 - April 2002
BYU Department of Religious Education January 2000 - March 2001
Skills
Information Technology, Information Systems, IT Management, IT Strategy, Project Management, System Administration, Network Administration, Information Security, IT Audit, Business Process..., IT Service Management, Business Analysis, Databases, Windows Server, Presentation Design, Creative Solutions, Highly detail oriented, Document Management, Operating Systems, IT Operations, Business Process..., User Experience, Training, Writing, Technical Writing, Copy Editing, Help Desk Support, Desktop Publishing
Education
Brigham Young University 2002 — 2004
Master's Degree, Information Systems Management, 4.0/4.0
Brigham Young University 1999 — 2002
Bachelor of Science (BS), Business Management with Information Systems Emphasis, 3.99/4.0
Aaron Dominguez Aaron Dominguez's inContact Experience October 2014 - Present
Job QM Operations Analyst at inContact
Industry Computer Software
Experience
inContact October 2014 - Present
inContact July 2013 - Present
Annex Recording April 2009 - Present
inContact November 2012 - July 2013
inContact July 2011 - November 2012
T-Mobile February 2006 - March 2007
Spring Mobile September 2003 - February 2006
Skills
Audio Engineering, Sound Design, SaaS, Troubleshooting, Studio Recording, Business Intelligence, Business Analytics, Audio Post Production, Salesforce.com, Music Production, Pro Tools, Cloud Computing, Telecommunications, Team Management, Customer Service, Sales, Sound Editing, Account Management, Live Sound, Audio Editing, Customer Experience, Teamwork, Technical Support, Training, Rock, Pianist, CRM, Call Centers, Logic Pro, Drums, Composition, Songwriting, Communication, Written Communication, Lead Generation, Music Industry, Recording, Sound, Task Management, Conflict Resolution, Development of Sales, Internet Troubleshooting, Management, Team Leadership, Leadership, Customer Satisfaction
Education
Conservatory of Recording Arts and Sciences 2008 — 2009
Technical Degree, Audio Engineering and Production
Lone Peak High School 2000 — 2002
G.E.D., General Education
inContact October 2014 - Present
inContact July 2013 - Present
Annex Recording April 2009 - Present
inContact November 2012 - July 2013
inContact July 2011 - November 2012
T-Mobile February 2006 - March 2007
Spring Mobile September 2003 - February 2006
Skills
Audio Engineering, Sound Design, SaaS, Troubleshooting, Studio Recording, Business Intelligence, Business Analytics, Audio Post Production, Salesforce.com, Music Production, Pro Tools, Cloud Computing, Telecommunications, Team Management, Customer Service, Sales, Sound Editing, Account Management, Live Sound, Audio Editing, Customer Experience, Teamwork, Technical Support, Training, Rock, Pianist, CRM, Call Centers, Logic Pro, Drums, Composition, Songwriting, Communication, Written Communication, Lead Generation, Music Industry, Recording, Sound, Task Management, Conflict Resolution, Development of Sales, Internet Troubleshooting, Management, Team Leadership, Leadership, Customer Satisfaction
Education
Conservatory of Recording Arts and Sciences 2008 — 2009
Technical Degree, Audio Engineering and Production
Lone Peak High School 2000 — 2002
G.E.D., General Education
Joe Peck Joe Peck's inContact Experience September 2010 - September 2011
Job Sr. Technical Recruiter at Intel Corporation seeking Camera and Imaging Engineers in Santa Clara, CA | @JoePeckTech
Industry Staffing and Recruiting
Experience
Intel Corporation July 2015 - Present
Leaders in Technical Recruiting & Talent Acquisition 2015 - Present
Melaleuca:The Wellness Company June 2014 - February 2015
Hewlett-Packard November 2011 - June 2014
inContact September 2010 - September 2011
eBay May 2010 - September 2010
Boart Longyear December 2009 - February 2010
Intel June 2005 - October 2009
Skills
Recruiting, Sourcing, Management, Strategy, Talent Management, Leadership, Human Resources, Talent Acquisition, Temporary Placement, Training, Internet Recruiting, Technical Recruiting, Networking, Project Management, Interviews, Sales, Software Development, Start-ups, Hiring, Java, Scrum, Marketing, Product Management, Program Management, Screening Resumes, Professional Services, JavaScript, Customer Service, Integration, Sales Management, Software Engineering, Cold Calling, .NET, Wireless, Sales Operations, Time Management, Competitive Analysis, Permanent Placement, Committed to..., Java Enterprise Edition, PHP, C++, Full SDLC, Full-life Cycle..., Product Development
Education
Acadia University 1987 — 1991
BCS, Computer Science
Intel Corporation July 2015 - Present
Leaders in Technical Recruiting & Talent Acquisition 2015 - Present
Melaleuca:The Wellness Company June 2014 - February 2015
Hewlett-Packard November 2011 - June 2014
inContact September 2010 - September 2011
eBay May 2010 - September 2010
Boart Longyear December 2009 - February 2010
Intel June 2005 - October 2009
Skills
Recruiting, Sourcing, Management, Strategy, Talent Management, Leadership, Human Resources, Talent Acquisition, Temporary Placement, Training, Internet Recruiting, Technical Recruiting, Networking, Project Management, Interviews, Sales, Software Development, Start-ups, Hiring, Java, Scrum, Marketing, Product Management, Program Management, Screening Resumes, Professional Services, JavaScript, Customer Service, Integration, Sales Management, Software Engineering, Cold Calling, .NET, Wireless, Sales Operations, Time Management, Competitive Analysis, Permanent Placement, Committed to..., Java Enterprise Edition, PHP, C++, Full SDLC, Full-life Cycle..., Product Development
Education
Acadia University 1987 — 1991
BCS, Computer Science
Joe Milner Joe Milner's inContact Experience July 2015 - Present
Job Manager Enterprise PMO at inContact
Industry Computer Software
Experience
inContact July 2015 - Present
inContact April 2013 - July 2015
Caradigm: a Microsoft GE Healthcare company September 2011 - April 2013
Motorola Solutions December 2008 - September 2011
Alpha Bay Corporation December 2006 - December 2008
Motorola Solutions December 2004 - December 2006
Skills
Software Project..., Agile Project Management, Project Planning, Project Coordination, Team Leadership, Cross-functional Team..., International Project..., Software Lifecycle, Software Lifecycle..., PMP, SQL, Testing, Process Improvement, Scrum, SDLC, Integration, Microsoft SQL Server, Agile Methodologies, Software Development, Databases, Technical Leadership, Enterprise Software, Software Documentation, Requirements Analysis, Visual Studio, Project Management, Product Management, Software Design, Software Engineering, Visio, Enterprise Architecture, Program Management, Cloud Computing, Business Intelligence, SaaS
Education
University of Utah - David Eccles School of Business
MBA
Brigham Young University
BS, Computer Science
Project Management Institute (PMI)
Project Management Professional (PMP)
Scrum Alliance
Certified Scrum Professional (CSP), Certified ScrumMaster (CSM)
inContact July 2015 - Present
inContact April 2013 - July 2015
Caradigm: a Microsoft GE Healthcare company September 2011 - April 2013
Motorola Solutions December 2008 - September 2011
Alpha Bay Corporation December 2006 - December 2008
Motorola Solutions December 2004 - December 2006
Skills
Software Project..., Agile Project Management, Project Planning, Project Coordination, Team Leadership, Cross-functional Team..., International Project..., Software Lifecycle, Software Lifecycle..., PMP, SQL, Testing, Process Improvement, Scrum, SDLC, Integration, Microsoft SQL Server, Agile Methodologies, Software Development, Databases, Technical Leadership, Enterprise Software, Software Documentation, Requirements Analysis, Visual Studio, Project Management, Product Management, Software Design, Software Engineering, Visio, Enterprise Architecture, Program Management, Cloud Computing, Business Intelligence, SaaS
Education
University of Utah - David Eccles School of Business
MBA
Brigham Young University
BS, Computer Science
Project Management Institute (PMI)
Project Management Professional (PMP)
Scrum Alliance
Certified Scrum Professional (CSP), Certified ScrumMaster (CSM)
Christopher Pfaff's inContact Experience November 2012 - March 2013
Job Cloud Infrastructure Architect at Amazon
Industry Information Technology and Services
Experience
Amazon January 2015 - Present
EMC March 2013 - November 2014
inContact November 2012 - March 2013
Zions Bancorporation February 2011 - November 2012
Zions Bancorporation November 2008 - February 2011
Skills
Microsoft Technologies, VMware, HP Server Hardware, SCCM, Exchange 2010/2007/2003, Active Directory, VMware SRM, Windows 2008/2003, VMware Capacity Planner, VMware ESX, HP EVA, HP Blade, QlikView, Hyper-V, HP, Security, Servers, DNS, Disaster Recovery, Storage, Virtualization, SAN, Windows Server, Networking, Data Center, Cloud Computing
Education
Boston University 2013 — 2015
Master of Science (MS), Computer Information Systems
HUNTER HIGH
Amazon January 2015 - Present
EMC March 2013 - November 2014
inContact November 2012 - March 2013
Zions Bancorporation February 2011 - November 2012
Zions Bancorporation November 2008 - February 2011
Skills
Microsoft Technologies, VMware, HP Server Hardware, SCCM, Exchange 2010/2007/2003, Active Directory, VMware SRM, Windows 2008/2003, VMware Capacity Planner, VMware ESX, HP EVA, HP Blade, QlikView, Hyper-V, HP, Security, Servers, DNS, Disaster Recovery, Storage, Virtualization, SAN, Windows Server, Networking, Data Center, Cloud Computing
Education
Boston University 2013 — 2015
Master of Science (MS), Computer Information Systems
HUNTER HIGH
Doug Smith Doug Smith's inContact Experience June 1998 - July 2006
Job President and CEO at Vital Access Corporation
Industry Medical Devices
Experience
Vital Access Corporation April 2008 - Present
Zerorez July 2006 - April 2008
inContact June 1998 - July 2006
HealthRider May 1992 - June 1998
Skills
Entrepreneurship, Mergers & Acquisitions, FDA, Product Development, Medical Devices, Business Strategy, Start-ups, Healthcare, Strategic Planning, Sales Management, Business Development, Team Building, Strategy, New Business Development, Marketing Strategy, Cross-functional Team..., Commercialization, R&D, ISO 13485, Negotiation, Venture Capital, Market Development, Sales, Marketing
Education
Brigham Young University 1987 — 1993
Interntational Relations
San Clemente High School 1983 — 1987
Vital Access Corporation April 2008 - Present
Zerorez July 2006 - April 2008
inContact June 1998 - July 2006
HealthRider May 1992 - June 1998
Skills
Entrepreneurship, Mergers & Acquisitions, FDA, Product Development, Medical Devices, Business Strategy, Start-ups, Healthcare, Strategic Planning, Sales Management, Business Development, Team Building, Strategy, New Business Development, Marketing Strategy, Cross-functional Team..., Commercialization, R&D, ISO 13485, Negotiation, Venture Capital, Market Development, Sales, Marketing
Education
Brigham Young University 1987 — 1993
Interntational Relations
San Clemente High School 1983 — 1987
Madelyn Webster Ryan's inContact Experience November 2014 - Present
Job Partner Manager at inContact
Industry Telecommunications
Experience
inContact November 2014 - Present
Interactive Intelligence January 2014 - October 2014
Ball State for MAC August 2011 - May 2014
Indianapolis Sport, Fitness and Hobby Show May 2012 - June 2012
Skills
Event Planning, Marketing, Sports, Social Media, Management, Facebook, Public Speaking, Social Networking, Communication, Event Management, Social Media Marketing, Marketing Communications, Quick & Eager Learner, Visuals, Hardwork, Discipline, Leadership, Social Network..., Sales
Education
Ball State University 2011 — 2014
Bachelor of Science (BS), Communications Studies
Brownsburg High School 2007 — 2011
inContact November 2014 - Present
Interactive Intelligence January 2014 - October 2014
Ball State for MAC August 2011 - May 2014
Indianapolis Sport, Fitness and Hobby Show May 2012 - June 2012
Skills
Event Planning, Marketing, Sports, Social Media, Management, Facebook, Public Speaking, Social Networking, Communication, Event Management, Social Media Marketing, Marketing Communications, Quick & Eager Learner, Visuals, Hardwork, Discipline, Leadership, Social Network..., Sales
Education
Ball State University 2011 — 2014
Bachelor of Science (BS), Communications Studies
Brownsburg High School 2007 — 2011
Josh Howe Josh Howe's inContact Experience 2008 - 2008
Job Training, Development, and eLearning Guru, Instructional Designer, Project Manager
Industry Professional Training & Coaching
Experience
HARMAN International July 2014 - Present
SkyWest Airlines November 2010 - July 2014
inContact 2008 - 2008
Nu Skin Enterprises 2006 - 2007
Nu Skin Enterprises 2004 - 2006
Skills
Training, Performance Management, Leadership, CRM, Organizational..., Personnel Management, Project Management, Talent Management, Business Analysis, Employee Training, Management, Employee Relations, Interpersonal..., Goal Oriented, Team Building, Leadership Development, Instructional Design, Employee Engagement, Team Management, Team Leadership, Call Centers, Project Planning, Time Management, E-Learning, Human Resources, Instructor-led Training, Process Improvement
Education
University of Utah - David Eccles School of Business 2007 — 2009
MBA, Organizational Behavior, Strategic Management
Brigham Young University 1998 — 2002
BS, Management
HARMAN International July 2014 - Present
SkyWest Airlines November 2010 - July 2014
inContact 2008 - 2008
Nu Skin Enterprises 2006 - 2007
Nu Skin Enterprises 2004 - 2006
Skills
Training, Performance Management, Leadership, CRM, Organizational..., Personnel Management, Project Management, Talent Management, Business Analysis, Employee Training, Management, Employee Relations, Interpersonal..., Goal Oriented, Team Building, Leadership Development, Instructional Design, Employee Engagement, Team Management, Team Leadership, Call Centers, Project Planning, Time Management, E-Learning, Human Resources, Instructor-led Training, Process Improvement
Education
University of Utah - David Eccles School of Business 2007 — 2009
MBA, Organizational Behavior, Strategic Management
Brigham Young University 1998 — 2002
BS, Management
Don Sherwood Don Sherwood's inContact Experience May 2014 - Present
Job Software Release Engineering and Management
Industry Information Technology and Services
Experience
inContact May 2014 - Present
inContact April 2009 - May 2014
the Geek i Am 2005 - 2009
Inforia 1998 - 2008
Skills
Visual Studio, C#, Portuguese, Technical Leadership, TFS, Microsoft SQL Server, .NET, Scrum, ASP.NET, Web Applications, WCF, Agile Methodologies, Cloud Computing, XML, Software Development, Software Project..., Cello, Symphony, Emergency Management, ASP.NET MVC, SQL, SOA, WPF, Enterprise Software, LINQ, REST, Software Engineering, OOP, Subversion, Object Oriented Design, SOAP, Agile Project Management
Education
Colorado State University 1995 — 1996
Computer Science
Brigham Young University 1991 — 1994
Music Education
inContact May 2014 - Present
inContact April 2009 - May 2014
the Geek i Am 2005 - 2009
Inforia 1998 - 2008
Skills
Visual Studio, C#, Portuguese, Technical Leadership, TFS, Microsoft SQL Server, .NET, Scrum, ASP.NET, Web Applications, WCF, Agile Methodologies, Cloud Computing, XML, Software Development, Software Project..., Cello, Symphony, Emergency Management, ASP.NET MVC, SQL, SOA, WPF, Enterprise Software, LINQ, REST, Software Engineering, OOP, Subversion, Object Oriented Design, SOAP, Agile Project Management
Education
Colorado State University 1995 — 1996
Computer Science
Brigham Young University 1991 — 1994
Music Education
Carmen Campos, MBA, ITIL Carmen Campos, MBA, ITIL's inContact Experience January 2013 - March 2014
Job ITIL Standard Specialist ► Continual Service Improvement Manager at Rio Tinto
Industry Information Technology and Services
Experience
Rio Tinto March 2014 - Present
inContact January 2013 - March 2014
INTERMOUNTAIN HEALTH CARE (IHC) February 2012 - January 2013
INTERMOUNTAIN HEALTH CARE (IHC) July 2011 - February 2012
INTERMOUNTAIN HEALTH CARE (IHC) June 2010 - June 2011
Goldman Sachs (Archgate Consulting) October 2009 - January 2011
AT&T May 2004 - December 2008
Hewlett-Packard (AKA- EDS) January 1999 - May 2004
Skills
Project Management, Problem Solving, Technical Support, Data Center, Business Analysis, Healthcare Information..., Visio, Process Improvement, Networking, Software Documentation, VMware, BMC Remedy, Active Directory, ITIL Certified, Teamwork, Track Record Of..., Computer Network..., hospital information..., Avaya IP Telephony, Time Management, Organizational..., Deliverables, Business process..., Microsoft Office expert, Excellent time..., Ability to work in a..., Change Management, Data Analysis, System Deployment, Building Relationships, Software Installation, ITIL, service management, ITIL Lifecycle, IT concepts..., Analyzes Problem..., Proven strategic..., Cloud-based, Problem solving and..., Training, Management, Leadership, Cloud Computing, Technical Documentation, Salesforce.com, Service Operation, RCA, Service Improvement..., Business Process, Call Centers
Education
Keller Graduate School of Management of DeVry University 2009 — 2010
MBA, Business
Arbor University
BACHELOR of ARTS, Management Organization
Davenport University
ASSOCIATE of SCIENCE, Microcomputers / Networking
Rio Tinto March 2014 - Present
inContact January 2013 - March 2014
INTERMOUNTAIN HEALTH CARE (IHC) February 2012 - January 2013
INTERMOUNTAIN HEALTH CARE (IHC) July 2011 - February 2012
INTERMOUNTAIN HEALTH CARE (IHC) June 2010 - June 2011
Goldman Sachs (Archgate Consulting) October 2009 - January 2011
AT&T May 2004 - December 2008
Hewlett-Packard (AKA- EDS) January 1999 - May 2004
Skills
Project Management, Problem Solving, Technical Support, Data Center, Business Analysis, Healthcare Information..., Visio, Process Improvement, Networking, Software Documentation, VMware, BMC Remedy, Active Directory, ITIL Certified, Teamwork, Track Record Of..., Computer Network..., hospital information..., Avaya IP Telephony, Time Management, Organizational..., Deliverables, Business process..., Microsoft Office expert, Excellent time..., Ability to work in a..., Change Management, Data Analysis, System Deployment, Building Relationships, Software Installation, ITIL, service management, ITIL Lifecycle, IT concepts..., Analyzes Problem..., Proven strategic..., Cloud-based, Problem solving and..., Training, Management, Leadership, Cloud Computing, Technical Documentation, Salesforce.com, Service Operation, RCA, Service Improvement..., Business Process, Call Centers
Education
Keller Graduate School of Management of DeVry University 2009 — 2010
MBA, Business
Arbor University
BACHELOR of ARTS, Management Organization
Davenport University
ASSOCIATE of SCIENCE, Microcomputers / Networking
Matt Broschinsky Matt Broschinsky's inContact Experience August 2011 - September 2012
Job Business Architect/Configuration Consultant Team Lead at Workfront
Industry Computer Software
Experience
Workfront September 2015 - Present
Workfront July 2014 - August 2015
AtTask, Inc. January 2014 - July 2014
AtTask, Inc. September 2012 - December 2013
inContact August 2011 - September 2012
inContact November 2008 - July 2011
UCN January 2008 - October 2008
Sunglasses Only November 2005 - November 2007
UCN 2005 - 2006
Low Book Sales August 2005 - November 2005
Skills
SaaS, CRM, Leadership, Salesforce.com, Sales, Training, Professional Services, Solution Selling, Solution Implementation, Project Management, Project Portfolio..., Customer Satisfaction, Management, Customer Retention, Customer Experience, Sales Process, Strategic Partnerships, Customer Service, Marketing, Product Development, Product Management, Cloud Computing, Product Marketing, Account Management, Team Management, Enterprise Software, Direct Sales, Team Building, B2B, Strategy, Team Leadership, Channel Partners, Call Centers, Call Center, Telecommunications
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
MBA, Marketing/eCommerce
DeVry University 2009 — 2010
BS - Technical Management, Marketing
Utah State University 2000 — 2004
Workfront September 2015 - Present
Workfront July 2014 - August 2015
AtTask, Inc. January 2014 - July 2014
AtTask, Inc. September 2012 - December 2013
inContact August 2011 - September 2012
inContact November 2008 - July 2011
UCN January 2008 - October 2008
Sunglasses Only November 2005 - November 2007
UCN 2005 - 2006
Low Book Sales August 2005 - November 2005
Skills
SaaS, CRM, Leadership, Salesforce.com, Sales, Training, Professional Services, Solution Selling, Solution Implementation, Project Management, Project Portfolio..., Customer Satisfaction, Management, Customer Retention, Customer Experience, Sales Process, Strategic Partnerships, Customer Service, Marketing, Product Development, Product Management, Cloud Computing, Product Marketing, Account Management, Team Management, Enterprise Software, Direct Sales, Team Building, B2B, Strategy, Team Leadership, Channel Partners, Call Centers, Call Center, Telecommunications
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
MBA, Marketing/eCommerce
DeVry University 2009 — 2010
BS - Technical Management, Marketing
Utah State University 2000 — 2004
Dan Wolfgram Dan Wolfgram's inContact Experience September 2014 - September 2015
Job Strategic WFO Specialist
Industry Computer Software
Experience
Aspect Software September 2015 - Present
inContact September 2014 - September 2015
ClearView Live August 2013 - September 2014
Milwaukee Electric Tool June 2012 - March 2013
Milwaukee Electric Tool September 2010 - June 2012
Milwaukee Electric Tool October 2008 - September 2010
Milwaukee Electric Tool July 2008 - October 2008
Techtronics Industries January 2008 - July 2008
Skills
Competitive Analysis, Product Marketing, Cross-functional Team..., Product Development, Product Launch, Sales Operations, Sales, Market Planning, Leadership, Consumer Products, Key Account Management, Marketing, Marketing Management, Product Management, Account Management, Pricing, Salesforce.com, Sales Engineering
Education
Auburn University 2003 — 2007
Bachelor of Science in Business Administration
Aspect Software September 2015 - Present
inContact September 2014 - September 2015
ClearView Live August 2013 - September 2014
Milwaukee Electric Tool June 2012 - March 2013
Milwaukee Electric Tool September 2010 - June 2012
Milwaukee Electric Tool October 2008 - September 2010
Milwaukee Electric Tool July 2008 - October 2008
Techtronics Industries January 2008 - July 2008
Skills
Competitive Analysis, Product Marketing, Cross-functional Team..., Product Development, Product Launch, Sales Operations, Sales, Market Planning, Leadership, Consumer Products, Key Account Management, Marketing, Marketing Management, Product Management, Account Management, Pricing, Salesforce.com, Sales Engineering
Education
Auburn University 2003 — 2007
Bachelor of Science in Business Administration
B. Scott Jaffa B. Scott Jaffa's inContact Experience 2014 - 2015
Job Technical Program Manager at L3 Communications
Industry Defense & Space
Experience
L-3 Communications November 2009 - Present
inContact 2014 - 2015
inContact 2014 - 2015
SPAWAR June 2003 - November 2009
Knowligent LLC July 2001 - June 2003
Skills
Program Management, Software Engineering, Earned Value Management, Engineering Management, Requirements Management, Government Contracting, Security Clearance, DoD, Aerospace, Product Management, SaaS, Business Intelligence, Software Development..., Software Development..., Programming Languages, Databases, Proposal Writing, PMP, Project Management, Requirements Analysis, Analysis, Integration, Cross-functional Team..., System Design, Agile Methodologies, Project Planning, Risk Management, System Architecture, Systems Engineering, Contract Management, Information Assurance, Defense, Engineering, Software Development
Education
San Diego State University-California State University 2005 — 2008
Master of Business Administration (MBA), Business Administration and Management, General
Brigham Young University 1998 — 2003
Bachelor of Science (BS), Computer Science
L-3 Communications November 2009 - Present
inContact 2014 - 2015
inContact 2014 - 2015
SPAWAR June 2003 - November 2009
Knowligent LLC July 2001 - June 2003
Skills
Program Management, Software Engineering, Earned Value Management, Engineering Management, Requirements Management, Government Contracting, Security Clearance, DoD, Aerospace, Product Management, SaaS, Business Intelligence, Software Development..., Software Development..., Programming Languages, Databases, Proposal Writing, PMP, Project Management, Requirements Analysis, Analysis, Integration, Cross-functional Team..., System Design, Agile Methodologies, Project Planning, Risk Management, System Architecture, Systems Engineering, Contract Management, Information Assurance, Defense, Engineering, Software Development
Education
San Diego State University-California State University 2005 — 2008
Master of Business Administration (MBA), Business Administration and Management, General
Brigham Young University 1998 — 2003
Bachelor of Science (BS), Computer Science
Brianne Swanson Brianne Swanson's inContact Experience June 2012 - March 2014
Job Independent Curriculum Developer/ Instructional Designer
Industry Education Management
Experience
inContact June 2012 - March 2014
CollegeAmerica February 2011 - July 2012
BYU 2008 - February 2011
Wasatch Journal Media June 2007 - November 2008
Skills
Instructional Technology, Distance Learning, E-Learning, Educational Technology, Instructional Design, Adult Education, Curriculum Development, Project Management, Curriculum Design, Staff Development, Technical Writing, Higher Education, Captivate
Education
University of Utah 2008 — 2010
Masters
Brigham Young University 2000 — 2007
inContact June 2012 - March 2014
CollegeAmerica February 2011 - July 2012
BYU 2008 - February 2011
Wasatch Journal Media June 2007 - November 2008
Skills
Instructional Technology, Distance Learning, E-Learning, Educational Technology, Instructional Design, Adult Education, Curriculum Development, Project Management, Curriculum Design, Staff Development, Technical Writing, Higher Education, Captivate
Education
University of Utah 2008 — 2010
Masters
Brigham Young University 2000 — 2007
Granville Schmidt, PSM, PSD's inContact Experience April 2014 - July 2015
Job Co Founder & Chief Technology Officer at Seamless Contacts
Industry Computer Software
Experience
Seamless Contacts - The World's Best Sales Leads May 2015 - Present
inContact April 2014 - July 2015
StartUpGrowthExpert.com July 2014 - March 2015
Tipplii, Inc. November 2012 - November 2014
Uptivity July 2013 - April 2014
Adena Health System 2011 - July 2013
Invizible Oz, LLC February 2010 - November 2012
Adena Health System June 2009 - 2011
Freelance 2008 - 2010
VA Medical Center 2009 - 2009
Skills
C#, Objective-C, Ruby on Rails, JavaScript, Web Services, WPF, SQL, Microsoft SQL Server, ASP.NET, ASP.NET MVC, iOS development, jQuery, jQuery Mobile, HTML 5, Windows, Android Development, Cloud Computing, CoffeeScript, SASS, Ruby, Team Leadership, Business Planning, Consulting, Business Process..., Business Analysis, CSS, Software Development, Mobile Applications, Networking, VB.NET, Agile Methodologies, Web Applications, SaaS, HTML, MySQL, Databases, Technical Support, PHP, SOA, .NET, SDLC, Visio, OS X, Windows Server, Software Documentation, Visual Basic, Integration, SharePoint, Unix, Programming
Education
University of Illinois Springfield
Computer Science
Mountain State University 2010 — 2012
Computer Science
Shawnee State University 2009 — 2010
Computer Engineering
Pickaway Ross Joint Vocational School District 2007 — 2009
Networking
Seamless Contacts - The World's Best Sales Leads May 2015 - Present
inContact April 2014 - July 2015
StartUpGrowthExpert.com July 2014 - March 2015
Tipplii, Inc. November 2012 - November 2014
Uptivity July 2013 - April 2014
Adena Health System 2011 - July 2013
Invizible Oz, LLC February 2010 - November 2012
Adena Health System June 2009 - 2011
Freelance 2008 - 2010
VA Medical Center 2009 - 2009
Skills
C#, Objective-C, Ruby on Rails, JavaScript, Web Services, WPF, SQL, Microsoft SQL Server, ASP.NET, ASP.NET MVC, iOS development, jQuery, jQuery Mobile, HTML 5, Windows, Android Development, Cloud Computing, CoffeeScript, SASS, Ruby, Team Leadership, Business Planning, Consulting, Business Process..., Business Analysis, CSS, Software Development, Mobile Applications, Networking, VB.NET, Agile Methodologies, Web Applications, SaaS, HTML, MySQL, Databases, Technical Support, PHP, SOA, .NET, SDLC, Visio, OS X, Windows Server, Software Documentation, Visual Basic, Integration, SharePoint, Unix, Programming
Education
University of Illinois Springfield
Computer Science
Mountain State University 2010 — 2012
Computer Science
Shawnee State University 2009 — 2010
Computer Engineering
Pickaway Ross Joint Vocational School District 2007 — 2009
Networking
Charles Steinmetz's inContact Experience October 2014 - Present
Job Presales Engineer (WFO) at inContact
Industry Computer Networking
Experience
inContact October 2014 - Present
ZOOM International June 2012 - September 2014
ZOOM International - Software (WFO) November 2010 - June 2012
Cisco January 2008 - June 2010
Cisco Systems November 2005 - January 2008
Spectrum Communications November 1999 - November 2002
Skills
Channel Partners, Cisco Technologies, Unified Communications, VoIP, Enterprise Software, Pre-sales, Contact Centers, Cloud Computing, Network Design, Business Development, Telephony, Solution Selling, Software Industry, Managed Services, Speech Analytics, Channel, Cisco Call Manager, Management, Quality Management, Multi-channel Marketing, SaaS, Sales Management, Software Sales, Business Intelligence, Analytics, WFO, WFM, inContact, Uptivity, Verint
Education
Colorado Technical University 2005 — 2006
BSBA, Information Technology Concentration
inContact October 2014 - Present
ZOOM International June 2012 - September 2014
ZOOM International - Software (WFO) November 2010 - June 2012
Cisco January 2008 - June 2010
Cisco Systems November 2005 - January 2008
Spectrum Communications November 1999 - November 2002
Skills
Channel Partners, Cisco Technologies, Unified Communications, VoIP, Enterprise Software, Pre-sales, Contact Centers, Cloud Computing, Network Design, Business Development, Telephony, Solution Selling, Software Industry, Managed Services, Speech Analytics, Channel, Cisco Call Manager, Management, Quality Management, Multi-channel Marketing, SaaS, Sales Management, Software Sales, Business Intelligence, Analytics, WFO, WFM, inContact, Uptivity, Verint
Education
Colorado Technical University 2005 — 2006
BSBA, Information Technology Concentration
Travis Lafleur Travis Lafleur's inContact Experience 2008 - 2010
Job VP of Engineering at uGenius
Industry Financial Services
Experience
uGenius December 2010 - Present
uGenius April 2010 - December 2010
inContact 2008 - 2010
UCN 2006 - 2008
Skills
C#, Business Process..., Software Development, Management, Product Management, Team Building, SDLC, Cross-functional Team..., Training, SaaS, Call Centers, Telecommunications, Agile Methodologies, Requirements Analysis, Scrum, .NET, Architecture, AJAX, Visual Studio, Microsoft SQL Server, Testing, ASP.NET, Customer Satisfaction, Agile Project Management, WCF, XML, Business Strategy
Education
BYU-Idaho 1996 — 1999
uGenius December 2010 - Present
uGenius April 2010 - December 2010
inContact 2008 - 2010
UCN 2006 - 2008
Skills
C#, Business Process..., Software Development, Management, Product Management, Team Building, SDLC, Cross-functional Team..., Training, SaaS, Call Centers, Telecommunications, Agile Methodologies, Requirements Analysis, Scrum, .NET, Architecture, AJAX, Visual Studio, Microsoft SQL Server, Testing, ASP.NET, Customer Satisfaction, Agile Project Management, WCF, XML, Business Strategy
Education
BYU-Idaho 1996 — 1999
Mark Studer Mark Studer's inContact Experience June 2014 - March 2015
Job Owner at Studer Consulting, LLC
Industry Information Technology and Services
Experience
JadeTrack November 2014 - Present
ContactUS Communications December 2012 - Present
Studer Consulting, LLC August 2004 - Present
inContact June 2014 - March 2015
CallCopy Inc. March 2008 - June 2014
Teleperformance November 1999 - March 2008
Deloitte 1995 - 1999
US Army June 1988 - June 1991
Skills
Process Improvement, Forecasting, Call Center, Managerial Finance, Workforce Management, Financial Reporting, Sarbanes-Oxley Act, Negotiation, Auditing, Change Management, Management, Call Centers, Business Analysis, Strategy, Budgets, Outsourcing, Performance Management, Start-ups, Strategic Planning, Executive Management, Leadership, Vendor Management, Analysis, Business Process..., Salesforce.com, Strategic Financial..., Finance, Operations Management, Team Building, Business Process, Business Strategy, Business Planning, CRM, Mergers & Acquisitions
Education
The Ohio State University 1991 — 1995
BSBA, Accounting
Capital University - School of Management 2002 — 2004
Master of Business Administration (MBA)
JadeTrack November 2014 - Present
ContactUS Communications December 2012 - Present
Studer Consulting, LLC August 2004 - Present
inContact June 2014 - March 2015
CallCopy Inc. March 2008 - June 2014
Teleperformance November 1999 - March 2008
Deloitte 1995 - 1999
US Army June 1988 - June 1991
Skills
Process Improvement, Forecasting, Call Center, Managerial Finance, Workforce Management, Financial Reporting, Sarbanes-Oxley Act, Negotiation, Auditing, Change Management, Management, Call Centers, Business Analysis, Strategy, Budgets, Outsourcing, Performance Management, Start-ups, Strategic Planning, Executive Management, Leadership, Vendor Management, Analysis, Business Process..., Salesforce.com, Strategic Financial..., Finance, Operations Management, Team Building, Business Process, Business Strategy, Business Planning, CRM, Mergers & Acquisitions
Education
The Ohio State University 1991 — 1995
BSBA, Accounting
Capital University - School of Management 2002 — 2004
Master of Business Administration (MBA)
Devin Mills Devin Mills's inContact Experience July 2015 - Present
Job Team Manager Verticals SMB at InContact
Industry Internet
Experience
inContact July 2015 - Present
inContact August 2014 - Present
inContact January 2014 - October 2014
inContact August 2011 - December 2013
Intuit October 2009 - August 2011
Infopia September 2008 - June 2009
Imergent October 2004 - March 2008
eBay 2001 - 2003
Skills
Sales Management, Territory Planning, Sales Pipeline..., SaaS, Software Solutions, Cloud Computing, E-commerce, Selling, Leadership, Salesforce.com, Customer Experience, Enterprise Software, Account Management, Direct Sales, Unified Communications, Business Development, Channel Partners, Strategic Partnerships, B2B, Call Centers, Solution Selling, Forecasting, Sales Operations, Customer Retention, Management, CRM, Sales Process, Lead Generation, Telecommunications, Sales, Team Management, Multi-channel Marketing, Team Leadership, Team Building, Strategy, Customer Service, Training, Start-ups
Education
Brigham Young University 2001 — 2005
Business Management / Economics
Pleasant Grove High
University of Phoenix
inContact July 2015 - Present
inContact August 2014 - Present
inContact January 2014 - October 2014
inContact August 2011 - December 2013
Intuit October 2009 - August 2011
Infopia September 2008 - June 2009
Imergent October 2004 - March 2008
eBay 2001 - 2003
Skills
Sales Management, Territory Planning, Sales Pipeline..., SaaS, Software Solutions, Cloud Computing, E-commerce, Selling, Leadership, Salesforce.com, Customer Experience, Enterprise Software, Account Management, Direct Sales, Unified Communications, Business Development, Channel Partners, Strategic Partnerships, B2B, Call Centers, Solution Selling, Forecasting, Sales Operations, Customer Retention, Management, CRM, Sales Process, Lead Generation, Telecommunications, Sales, Team Management, Multi-channel Marketing, Team Leadership, Team Building, Strategy, Customer Service, Training, Start-ups
Education
Brigham Young University 2001 — 2005
Business Management / Economics
Pleasant Grove High
University of Phoenix
Jim Tanner Jim Tanner's inContact Experience November 2009 - September 2011
Job SaaS Marketing and Strategy
Industry Computer Software
Experience
Verint September 2011 - Present
inContact November 2009 - September 2011
Unisys January 2008 - January 2009
Unisys September 2003 - January 2008
Realm Business Solutions April 2001 - September 2003
Novell, Inc. May 1998 - May 2001
Fountain Technologies 1997 - 1999
WordPerfect Corporation January 1987 - December 1996
Skills
Global Management, Strategic Alliances, Market Research, Business Development, Entrepreneurship, Marketing, Business Planning, CRM, Telecommunications, Strategy, Product Management, SaaS, Go-to-market Strategy, Integration, Business Alliances, Program Management, Professional Services, Sales Management, Enterprise Software, Team Building, Product Marketing, Leadership, Management, Sales, Solution Selling, Cloud Computing, Networking, Strategic Partnerships, Start-ups, Lead Generation, Salesforce.com, Channel Partners, Demand Generation, Cross-functional Team..., New Business Development, Sales Process, Managed Services
Education
Brigham Young University
BS
Verint September 2011 - Present
inContact November 2009 - September 2011
Unisys January 2008 - January 2009
Unisys September 2003 - January 2008
Realm Business Solutions April 2001 - September 2003
Novell, Inc. May 1998 - May 2001
Fountain Technologies 1997 - 1999
WordPerfect Corporation January 1987 - December 1996
Skills
Global Management, Strategic Alliances, Market Research, Business Development, Entrepreneurship, Marketing, Business Planning, CRM, Telecommunications, Strategy, Product Management, SaaS, Go-to-market Strategy, Integration, Business Alliances, Program Management, Professional Services, Sales Management, Enterprise Software, Team Building, Product Marketing, Leadership, Management, Sales, Solution Selling, Cloud Computing, Networking, Strategic Partnerships, Start-ups, Lead Generation, Salesforce.com, Channel Partners, Demand Generation, Cross-functional Team..., New Business Development, Sales Process, Managed Services
Education
Brigham Young University
BS
Michael Flint, CPA Michael Flint, CPA's inContact Experience June 2008 - November 2009
Job Consulting CFO at Preferred CFO
Industry Telecommunications
Experience
Preferred CFO August 2015 - Present
CallTower March 2013 - August 2015
Schiff Nutrition International December 2009 - March 2013
inContact June 2008 - November 2009
Ernst & Young October 2000 - June 2008
Skills
Finance, Accounting, Forecasting, Financial Analysis, Controllership Functions, Financial Reporting, Mergers & Acquisitions, SEC filings, Financial Audits, Sarbanes-Oxley Act, Internal Controls, Auditing, Revenue Recognition, Due Diligence, Internal Audit, Sarbanes-Oxley, Cash Management
Education
Brigham Young University 1995 — 1998
Masters
Preferred CFO August 2015 - Present
CallTower March 2013 - August 2015
Schiff Nutrition International December 2009 - March 2013
inContact June 2008 - November 2009
Ernst & Young October 2000 - June 2008
Skills
Finance, Accounting, Forecasting, Financial Analysis, Controllership Functions, Financial Reporting, Mergers & Acquisitions, SEC filings, Financial Audits, Sarbanes-Oxley Act, Internal Controls, Auditing, Revenue Recognition, Due Diligence, Internal Audit, Sarbanes-Oxley, Cash Management
Education
Brigham Young University 1995 — 1998
Masters
Michelle Truksa Michelle Truksa's inContact Experience November 2006 - November 2007
Job Sr. SQA Engineer
Industry Information Services
Experience
Zions Bancorporation August 2013 - Present
Aviacode March 2013 - May 2013
OC Tanner April 2008 - March 2013
Achieve Global Inc. November 2007 - October 2010
inContact November 2006 - November 2007
Farm Bureau Financial Services April 2001 - August 2006
Skills
Test Automation, Test Planning, Executing Test Plans, Testing, SDLC, Integration, Requirements Analysis, SQL, Load Testing, Manual Testing, JIRA, Test Strategy, Java, Mobile Applications, Black Box Testing, Agile Project Management, Web Services, Oracle, Bugzilla, Project Management, PL/SQL, Eclipse, Agile Testing, Visual Studio, Subversion, Web Testing, SOA, Test Driven Development, System Testing, SharePoint, Management, HTML, Databases, Agile Methodologies
Education
Westminster College 2009 — 2011
In process MBA, Business and Finance
Brigham Young University 1991 — 1998
BA, Sociology, Humanities, History
Zions Bancorporation August 2013 - Present
Aviacode March 2013 - May 2013
OC Tanner April 2008 - March 2013
Achieve Global Inc. November 2007 - October 2010
inContact November 2006 - November 2007
Farm Bureau Financial Services April 2001 - August 2006
Skills
Test Automation, Test Planning, Executing Test Plans, Testing, SDLC, Integration, Requirements Analysis, SQL, Load Testing, Manual Testing, JIRA, Test Strategy, Java, Mobile Applications, Black Box Testing, Agile Project Management, Web Services, Oracle, Bugzilla, Project Management, PL/SQL, Eclipse, Agile Testing, Visual Studio, Subversion, Web Testing, SOA, Test Driven Development, System Testing, SharePoint, Management, HTML, Databases, Agile Methodologies
Education
Westminster College 2009 — 2011
In process MBA, Business and Finance
Brigham Young University 1991 — 1998
BA, Sociology, Humanities, History
David Duggar David Duggar's inContact Experience January 2003 - Present
Job Billing Analyst at UCN, Inc
Industry Telecommunications
Experience
inContact January 2003 - Present
I-Link Communications February 1999 - December 2002
Skills
Customer Experience, Salesforce.com, SaaS, Call Centers, Cloud Computing, Call Center, Process Improvement, Telecommunications, Microsoft SQL Server
Education
Brigham Young University 1977 — 1983
inContact January 2003 - Present
I-Link Communications February 1999 - December 2002
Skills
Customer Experience, Salesforce.com, SaaS, Call Centers, Cloud Computing, Call Center, Process Improvement, Telecommunications, Microsoft SQL Server
Education
Brigham Young University 1977 — 1983
Graham Allen Graham Allen's inContact Experience December 2013 - Present
Job Sr Director of Product Management at inContact
Industry Computer Software
Experience
inContact December 2013 - Present
Convergys October 2008 - November 2013
Intervoice, Inc. 2005 - September 2008
Polycom August 2004 - October 2005
Polycom January 2004 - September 2005
Voyant Technologies October 1999 - January 2004
United States Air Force October 1997 - October 1999
United States Air Force June 1993 - October 1997
Skills
Business Development, CRM, Budgets, Business Alliances, Call Centers, Cloud Computing, Competitive Analysis, Creative Direction, Cross-functional Team..., Customer Retention, Customer Satisfaction, Enterprise Software, Go-to-market Strategy, Integrated Marketing, Integration, Leadership, Management, Manufacturing, Marketing, Marketing Communications, Outsourcing, P&L Management, Portfolio Management, Pre-sales, Product Development, Product Launch, Product Management, Product Marketing, Program Management, Project Portfolio..., Requirements Analysis, Requirements Gathering, SaaS, Sales, Solution Selling, Strategic Partnerships, Strategic Planning, Strategy, Team Building, Team Management, Telecommunications, Thought Leadership, Unified Communications, Vendor Management, VoIP, Start-ups, Mobile Devices
Education
Chapman University, The George L. Argyros School of Business and Economics 1995 — 1997
MBA
United States Air Force Academy 1990 — 1993
BS
Raytown South High School 1986 — 1989
Graduate
inContact December 2013 - Present
Convergys October 2008 - November 2013
Intervoice, Inc. 2005 - September 2008
Polycom August 2004 - October 2005
Polycom January 2004 - September 2005
Voyant Technologies October 1999 - January 2004
United States Air Force October 1997 - October 1999
United States Air Force June 1993 - October 1997
Skills
Business Development, CRM, Budgets, Business Alliances, Call Centers, Cloud Computing, Competitive Analysis, Creative Direction, Cross-functional Team..., Customer Retention, Customer Satisfaction, Enterprise Software, Go-to-market Strategy, Integrated Marketing, Integration, Leadership, Management, Manufacturing, Marketing, Marketing Communications, Outsourcing, P&L Management, Portfolio Management, Pre-sales, Product Development, Product Launch, Product Management, Product Marketing, Program Management, Project Portfolio..., Requirements Analysis, Requirements Gathering, SaaS, Sales, Solution Selling, Strategic Partnerships, Strategic Planning, Strategy, Team Building, Team Management, Telecommunications, Thought Leadership, Unified Communications, Vendor Management, VoIP, Start-ups, Mobile Devices
Education
Chapman University, The George L. Argyros School of Business and Economics 1995 — 1997
MBA
United States Air Force Academy 1990 — 1993
BS
Raytown South High School 1986 — 1989
Graduate
Shane Wright's inContact Experience June 2010 - March 2011
Job Technical Consultant at Domo
Industry Financial Services
Experience
Domo July 2015 - Present
Symantec March 2011 - July 2015
inContact June 2010 - March 2011
Vision Bankcard September 2007 - March 2010
Hewlett-Packard May 2007 - December 2007
DDRS July 2005 - August 2006
American Ecology 2003 - 2005
walnut creek cdrom 1993 - 1995
Skills
Strategic Planning, Management, Leadership, Financial Analysis, Strategy, Business Strategy, Microsoft Excel, Cross-functional Team..., Process Improvement, Analysis, Microsoft SQL Server, T-SQL
Education
Brigham Young University 2006 — 2008
Master of Business Administration (MBA)
Brigham Young University - Idaho 2000 — 2002
BS, Accounting
Dublin High School
Domo July 2015 - Present
Symantec March 2011 - July 2015
inContact June 2010 - March 2011
Vision Bankcard September 2007 - March 2010
Hewlett-Packard May 2007 - December 2007
DDRS July 2005 - August 2006
American Ecology 2003 - 2005
walnut creek cdrom 1993 - 1995
Skills
Strategic Planning, Management, Leadership, Financial Analysis, Strategy, Business Strategy, Microsoft Excel, Cross-functional Team..., Process Improvement, Analysis, Microsoft SQL Server, T-SQL
Education
Brigham Young University 2006 — 2008
Master of Business Administration (MBA)
Brigham Young University - Idaho 2000 — 2002
BS, Accounting
Dublin High School
Mike Perry Mike Perry's inContact Experience March 2004 - September 2013
Job VP Telecommunications & Networking at Five9
Industry Computer Software
Experience
Five9 September 2013 - Present
inContact March 2004 - September 2013
inContact March 2004 - February 2011
inContact Inc. (formerly UCN) March 2004 - April 2010
McLeod USA September 2002 - March 2004
McLeod USA August 1999 - September 2002
Access Long Distance June 1998 - August 1999
Access Long Distance June 1997 - June 1998
Access Long Distance June 1995 - June 1997
Skills
Scrum, Call Center, Telecommunications, Cloud Computing, Training, SaaS, Enterprise Software, Management, Product Management, Cross-functional Team..., Call Centers, Team Building, Leadership, Strategic Planning, Professional Services, Team Leadership, IVR, Telephony, CRM, Account Management, VoIP, Salesforce.com, Vendor Management
Education
Utah State University 1990 — 1991
MBA, Business Management
Brigham Young University 1987 — 1990
BS, Business Management
Five9 September 2013 - Present
inContact March 2004 - September 2013
inContact March 2004 - February 2011
inContact Inc. (formerly UCN) March 2004 - April 2010
McLeod USA September 2002 - March 2004
McLeod USA August 1999 - September 2002
Access Long Distance June 1998 - August 1999
Access Long Distance June 1997 - June 1998
Access Long Distance June 1995 - June 1997
Skills
Scrum, Call Center, Telecommunications, Cloud Computing, Training, SaaS, Enterprise Software, Management, Product Management, Cross-functional Team..., Call Centers, Team Building, Leadership, Strategic Planning, Professional Services, Team Leadership, IVR, Telephony, CRM, Account Management, VoIP, Salesforce.com, Vendor Management
Education
Utah State University 1990 — 1991
MBA, Business Management
Brigham Young University 1987 — 1990
BS, Business Management
Mike Wiseman Mike Wiseman's inContact Experience January 2015 - Present
Job Optimizing Your Contact Center in the Cloud
Industry Consumer Goods
Experience
inContact January 2015 - Present
The Grantwell Program at Brigham Young University August 2013 - May 2014
Sunshine Heroes Foundation March 2014 - April 2014
Brigham Young University August 2012 - April 2014
Make-A-Wish America June 2013 - September 2013
1-800 CONTACTS September 2011 - August 2012
1-800 CONTACTS January 2008 - October 2011
Brigham Young University September 2006 - April 2011
1-800 CONTACTS April 2008 - July 2008
Italy Milan Mission January 2004 - February 2006
Skills
Customer Service, Advertising, Outlook, Team Leadership, Market Research, Leadership, Access, Social Media Marketing, Event Planning, Team Building, Editing, Photoshop, Marketing, Account Management, Budgets, Strategic Planning, Public Relations, Nonprofits, Teamwork, Negotiation, Analysis, Spreadsheets
Education
Brigham Young University 2012 — 2014
Master's Degree, Public Administration
Brigham Young University 2006 — 2011
Bachelor's Degree, Communications, 3.58 Undergraduate GPA
Dixie State College 2003 — 2004
Jordan High School 2000 — 2003
3.85 GPA
inContact January 2015 - Present
The Grantwell Program at Brigham Young University August 2013 - May 2014
Sunshine Heroes Foundation March 2014 - April 2014
Brigham Young University August 2012 - April 2014
Make-A-Wish America June 2013 - September 2013
1-800 CONTACTS September 2011 - August 2012
1-800 CONTACTS January 2008 - October 2011
Brigham Young University September 2006 - April 2011
1-800 CONTACTS April 2008 - July 2008
Italy Milan Mission January 2004 - February 2006
Skills
Customer Service, Advertising, Outlook, Team Leadership, Market Research, Leadership, Access, Social Media Marketing, Event Planning, Team Building, Editing, Photoshop, Marketing, Account Management, Budgets, Strategic Planning, Public Relations, Nonprofits, Teamwork, Negotiation, Analysis, Spreadsheets
Education
Brigham Young University 2012 — 2014
Master's Degree, Public Administration
Brigham Young University 2006 — 2011
Bachelor's Degree, Communications, 3.58 Undergraduate GPA
Dixie State College 2003 — 2004
Jordan High School 2000 — 2003
3.85 GPA
Joe Giammanco's inContact Experience January 2015 - Present
Job VP/SalesCloud Advocate and Contact Center Veteran assisting Contact Center Leaders with complex technology decisions
Industry Telecommunications
Experience
inContact January 2015 - Present
inContact July 2014 - January 2015
inContact July 2011 - July 2014
Syntellect Enghouse Interactive August 2001 - July 2011
Aspect Communications 1998 - 2001
Lucent (Avaya) Technologies - Octel Messaging Division 1994 - 1998
octel 1994 - 1998
Simon and Schuster 1984 - 1993
Skills
iPhone, Word, Excel, Salesforce.com, Outlook, PowerPoint, Direct Sales, Sales Process, Microsoft Excel, Microsoft Word, Sales, Contract Negotiation, SaaS, Cloud Computing, New Business Development, Sales Management, Unified Communications, Telecommunications, Team Leadership, Team Building, Professional Services, Channel Partners, Strategy, Sales Operations, VoIP, Selling, Customer Experience, Business Process..., IVR, Marketing, Product Management, Managed Services, Integration, Business Development, Customer Retention, Contact Centers, Budgets, Solution Selling, Customer Satisfaction, Account Management, Workforce Management, Management, Lead Generation, Call Centers, CTI, Vendor Management, Leadership, Enterprise Software, Telephony, ACD
Education
Customer Centric Selling Coach 2014 — 2014
Certification, Selling Skills and Sales Operations
Customer Centric Selling Certification 2013 — 2013
Certification, Selling Skills and Sales Operations
DePaul University 2003 — 2013
BS, Business Administration, Honors
inContact January 2015 - Present
inContact July 2014 - January 2015
inContact July 2011 - July 2014
Syntellect Enghouse Interactive August 2001 - July 2011
Aspect Communications 1998 - 2001
Lucent (Avaya) Technologies - Octel Messaging Division 1994 - 1998
octel 1994 - 1998
Simon and Schuster 1984 - 1993
Skills
iPhone, Word, Excel, Salesforce.com, Outlook, PowerPoint, Direct Sales, Sales Process, Microsoft Excel, Microsoft Word, Sales, Contract Negotiation, SaaS, Cloud Computing, New Business Development, Sales Management, Unified Communications, Telecommunications, Team Leadership, Team Building, Professional Services, Channel Partners, Strategy, Sales Operations, VoIP, Selling, Customer Experience, Business Process..., IVR, Marketing, Product Management, Managed Services, Integration, Business Development, Customer Retention, Contact Centers, Budgets, Solution Selling, Customer Satisfaction, Account Management, Workforce Management, Management, Lead Generation, Call Centers, CTI, Vendor Management, Leadership, Enterprise Software, Telephony, ACD
Education
Customer Centric Selling Coach 2014 — 2014
Certification, Selling Skills and Sales Operations
Customer Centric Selling Certification 2013 — 2013
Certification, Selling Skills and Sales Operations
DePaul University 2003 — 2013
BS, Business Administration, Honors
Jonathan Quan Jonathan Quan's inContact Experience May 2015 - Present
Job Sr. Internal Auditor at inContact
Industry Financial Services
Experience
inContact May 2015 - Present
Academy Mortgage Corporation January 2014 - January 2015
Rock-Tenn Company March 2013 - September 2013
Coca-Cola Refreshments October 2012 - March 2013
The Coca-Cola Company May 2007 - October 2012
Carter September 2006 - May 2007
Skills
Internal Audit, Internal Controls, Compliance, General Accounts, Sarbanes-Oxley, Transportation Finance, Manufacturing Operations, Sarbanes-Oxley Act, GAAP, Cost Accounting, Financial Analysis, US GAAP, Financial Reporting, Auditing, Financial Modeling, Process Improvement, Business Process..., External Audit, Variance Analysis, IT Audit, Financial Accounting, General Ledger, Accounting, Forecasting, Financial Audits, SAP, Budgets, Accounts Receivable, Inventory Valuation, Accounts Payable, SOX 404, Cash Management, Enterprise Risk..., Financial Statements, Account Reconciliation, Journal Entries, Management, Analysis, Corporate Finance, Consolidation, MS Excel Pivot Tables, Outlook, COSO, Business Process, Revenue Recognition, Finance, Risk Assessment, Data Analysis, Quality Auditing, Leadership
Education
Kennesaw State University 2003 — 2007
Bachelor of Science (BS), Accounting and Finance
Brigham Young University - Idaho 2000 — 2003
Associate of Science (A.S.), Business Administration and Management, General
Bonneville High School
inContact May 2015 - Present
Academy Mortgage Corporation January 2014 - January 2015
Rock-Tenn Company March 2013 - September 2013
Coca-Cola Refreshments October 2012 - March 2013
The Coca-Cola Company May 2007 - October 2012
Carter September 2006 - May 2007
Skills
Internal Audit, Internal Controls, Compliance, General Accounts, Sarbanes-Oxley, Transportation Finance, Manufacturing Operations, Sarbanes-Oxley Act, GAAP, Cost Accounting, Financial Analysis, US GAAP, Financial Reporting, Auditing, Financial Modeling, Process Improvement, Business Process..., External Audit, Variance Analysis, IT Audit, Financial Accounting, General Ledger, Accounting, Forecasting, Financial Audits, SAP, Budgets, Accounts Receivable, Inventory Valuation, Accounts Payable, SOX 404, Cash Management, Enterprise Risk..., Financial Statements, Account Reconciliation, Journal Entries, Management, Analysis, Corporate Finance, Consolidation, MS Excel Pivot Tables, Outlook, COSO, Business Process, Revenue Recognition, Finance, Risk Assessment, Data Analysis, Quality Auditing, Leadership
Education
Kennesaw State University 2003 — 2007
Bachelor of Science (BS), Accounting and Finance
Brigham Young University - Idaho 2000 — 2003
Associate of Science (A.S.), Business Administration and Management, General
Bonneville High School
Matthew K Toyn's inContact Experience August 2015 - Present
Job Attorney
Industry Law Practice
Experience
inContact August 2015 - Present
Solo Practice October 2014 - Present
Bartlett & Webster June 2014 - July 2014
Mann Hadfield & Thorne May 2013 - August 2013
First District Court of Utah May 2012 - August 2012
DTM 2011 - 2011
Premier Mentoring 2007 - 2008
Skills
Sales, Contract Negotiation, Customer Service, Leadership, Marketing, Negotiation, Entrepreneurship, Small Business, Public Speaking, Social Media, Training, Litigation, Management, Public Relations, Real Estate, Strategic Planning, Legal Writing, Legal Research
Education
Creighton University School of Law 2011 — 2014
Juris Doctor, Law
Utah State University 2002 — 2010
Bachelors of Science, Business
inContact August 2015 - Present
Solo Practice October 2014 - Present
Bartlett & Webster June 2014 - July 2014
Mann Hadfield & Thorne May 2013 - August 2013
First District Court of Utah May 2012 - August 2012
DTM 2011 - 2011
Premier Mentoring 2007 - 2008
Skills
Sales, Contract Negotiation, Customer Service, Leadership, Marketing, Negotiation, Entrepreneurship, Small Business, Public Speaking, Social Media, Training, Litigation, Management, Public Relations, Real Estate, Strategic Planning, Legal Writing, Legal Research
Education
Creighton University School of Law 2011 — 2014
Juris Doctor, Law
Utah State University 2002 — 2010
Bachelors of Science, Business
Jeff Carter's inContact Experience April 2014 - August 2015
Job Sr. Product Designer at Infusionsoft
Industry Design
Experience
Infusionsoft August 2015 - Present
inContact April 2014 - August 2015
AtTask, Inc. December 2012 - April 2014
SolutionStream September 2009 - December 2012
Zeit Company May 2008 - September 2009
Blue 32 Design September 2003 - May 2008
Zions Bank May 2003 - December 2003
Skills
User Experience, User Interface, Photoshop, CSS, Interaction Design, User Interface Design, User-centered Design, Adobe Creative Suite, HTML, Web Design, Illustrator, Design Strategy, Concept Design, Concept Development, Design Thinking, Information Architecture, Mobile Design, Usability Testing, Experience Design, User Experience Design, HTML 5, SaaS, Axure, Wireframes, Contextual Inquiry, User Research, Sketching
Education
Brigham Young University
BFA, Industrial Design
Weber State University
Associates, Graphic Design
Infusionsoft August 2015 - Present
inContact April 2014 - August 2015
AtTask, Inc. December 2012 - April 2014
SolutionStream September 2009 - December 2012
Zeit Company May 2008 - September 2009
Blue 32 Design September 2003 - May 2008
Zions Bank May 2003 - December 2003
Skills
User Experience, User Interface, Photoshop, CSS, Interaction Design, User Interface Design, User-centered Design, Adobe Creative Suite, HTML, Web Design, Illustrator, Design Strategy, Concept Design, Concept Development, Design Thinking, Information Architecture, Mobile Design, Usability Testing, Experience Design, User Experience Design, HTML 5, SaaS, Axure, Wireframes, Contextual Inquiry, User Research, Sketching
Education
Brigham Young University
BFA, Industrial Design
Weber State University
Associates, Graphic Design
Steve Townsend Steve Townsend's inContact Experience January 2015 - April 2015
Job Vice President Engineering
Industry Computer Software
Experience
Instructure May 2015 - Present
inContact January 2015 - April 2015
inContact November 2012 - December 2014
Veracity Solutions July 2011 - November 2012
Novell October 2008 - June 2011
Novell November 2005 - October 2008
Novell June 2002 - November 2005
Novell July 2001 - May 2002
Intel January 1997 - June 2001
WordPerfect 1992 - 1994
Skills
Systems Management, Agile Methodologies, Business Acumen, Team Building, SaaS, Identity Management, Quality Assurance, Product Management, Software Development, Entrepreneurship, Strategic Partnerships, Management, Linux, Strategy, Software Project..., Security, Scrum, Leadership, Energetic Self-Starter, Software Engineering, Cloud Computing, Enterprise Software, Executive Performance, Team Leadership, Deliver Results, Product Development, Architecture, Business Process, Virtualization, Go-to-market Strategy, Business Intelligence, Collaboration, Strategic Planning, Architectures, Integration, Training, Start-ups, Sales, Quality Results, Program Management, Process Improvement, IT Strategy
Education
Brigham Young University 2009 — 2011
MBA, Business Administration
Brigham Young University 1990 — 1994
BS, Computer Science
Instructure May 2015 - Present
inContact January 2015 - April 2015
inContact November 2012 - December 2014
Veracity Solutions July 2011 - November 2012
Novell October 2008 - June 2011
Novell November 2005 - October 2008
Novell June 2002 - November 2005
Novell July 2001 - May 2002
Intel January 1997 - June 2001
WordPerfect 1992 - 1994
Skills
Systems Management, Agile Methodologies, Business Acumen, Team Building, SaaS, Identity Management, Quality Assurance, Product Management, Software Development, Entrepreneurship, Strategic Partnerships, Management, Linux, Strategy, Software Project..., Security, Scrum, Leadership, Energetic Self-Starter, Software Engineering, Cloud Computing, Enterprise Software, Executive Performance, Team Leadership, Deliver Results, Product Development, Architecture, Business Process, Virtualization, Go-to-market Strategy, Business Intelligence, Collaboration, Strategic Planning, Architectures, Integration, Training, Start-ups, Sales, Quality Results, Program Management, Process Improvement, IT Strategy
Education
Brigham Young University 2009 — 2011
MBA, Business Administration
Brigham Young University 1990 — 1994
BS, Computer Science
Irind Cocoli Irind Cocoli's inContact Experience April 2015 - Present
Job Internal Auditor Intern at inContact
Industry Accounting
Experience
inContact April 2015 - Present
inContact 2015 - Present
Guru's Cafe December 2011 - December 2014
VanLadyLove June 2014 - August 2014
American Liberty Insurance Company May 2012 - July 2012
Marketware December 2010 - May 2011
Skills
Financial Accounting, Microsoft Excel, PowerPoint, Account Reconciliation, Journal Entries, Microsoft Office, Budgets, Microsoft Word, Public Speaking, Microsoft Dynamics GP, QuickBooks, Finance, Research, Learn New Software...
Education
Brigham Young University 2009 — 2014
Accounting
Brigham Young University - Marriott School 2009 — 2014
Bachelor of science , Accounting
inContact April 2015 - Present
inContact 2015 - Present
Guru's Cafe December 2011 - December 2014
VanLadyLove June 2014 - August 2014
American Liberty Insurance Company May 2012 - July 2012
Marketware December 2010 - May 2011
Skills
Financial Accounting, Microsoft Excel, PowerPoint, Account Reconciliation, Journal Entries, Microsoft Office, Budgets, Microsoft Word, Public Speaking, Microsoft Dynamics GP, QuickBooks, Finance, Research, Learn New Software...
Education
Brigham Young University 2009 — 2014
Accounting
Brigham Young University - Marriott School 2009 — 2014
Bachelor of science , Accounting
Brian Silverman Brian Silverman's inContact Experience April 2011 - August 2012
Job Chief Executive Officer, Qounter
Industry Computer Software
Experience
BTAP Advisory Services January 2012 - Present
:Qounter March 2015 - Present
inContact April 2011 - August 2012
Raising Two Teens Full Time at Home February 2008 - March 2011
Five9 (IPO 2014) January 2003 - January 2008
Sitraka Software (Sold to Evergreen Software) 1998 - 2001
JetForm (sold to Adobe) 1993 - 1998
Zanthe Information Systems (Sold to Sterling Software) January 1990 - January 1993
Hewlett-Packard 1985 - 1990
Skills
International Expansion, Enterprise Software, Start-ups, SaaS, Salesforce.com, Cloud Computing, Professional Services, New Business Development, Marketing Automation, Analytics, Call Center, Solution Selling, PaaS, Mobile Applications, Strategic Partnerships, Customer Experience, Account Management, Executive Management, Sales Management, Business Strategy, Business Development, Demand Generation, Mergers, Business Intelligence, BPO, CRM, Sales Enablement, Cross-functional Team..., Leadership, Lead Generation, Marketing, Strategic Planning, Project Management, Program Management, Global Business..., Entrepreneurship, Direct Sales, Outsourcing, Product Management, Agile Methodologies, Call Centers, Mergers & Acquisitions, Management, Financial Services, Go-to-market Strategy, Sales Process, Software Industry, Sales, Strategy, Mobile Devices
Education
McGill University 1979 — 1981
BA, Organizational Psychology/Marketing Management
Dawson College
Liberal Arts, Psychology
wagar high school
BTAP Advisory Services January 2012 - Present
:Qounter March 2015 - Present
inContact April 2011 - August 2012
Raising Two Teens Full Time at Home February 2008 - March 2011
Five9 (IPO 2014) January 2003 - January 2008
Sitraka Software (Sold to Evergreen Software) 1998 - 2001
JetForm (sold to Adobe) 1993 - 1998
Zanthe Information Systems (Sold to Sterling Software) January 1990 - January 1993
Hewlett-Packard 1985 - 1990
Skills
International Expansion, Enterprise Software, Start-ups, SaaS, Salesforce.com, Cloud Computing, Professional Services, New Business Development, Marketing Automation, Analytics, Call Center, Solution Selling, PaaS, Mobile Applications, Strategic Partnerships, Customer Experience, Account Management, Executive Management, Sales Management, Business Strategy, Business Development, Demand Generation, Mergers, Business Intelligence, BPO, CRM, Sales Enablement, Cross-functional Team..., Leadership, Lead Generation, Marketing, Strategic Planning, Project Management, Program Management, Global Business..., Entrepreneurship, Direct Sales, Outsourcing, Product Management, Agile Methodologies, Call Centers, Mergers & Acquisitions, Management, Financial Services, Go-to-market Strategy, Sales Process, Software Industry, Sales, Strategy, Mobile Devices
Education
McGill University 1979 — 1981
BA, Organizational Psychology/Marketing Management
Dawson College
Liberal Arts, Psychology
wagar high school
Esther Hayden Esther Hayden's inContact Experience March 2008 - September 2009
Job Managing Editor at 4Life Research
Industry Writing and Editing
Experience
4Life Research March 2010 - Present
inContact March 2008 - September 2009
MountainStar Healthcare 2005 - 2008
Salt Lake Theological Seminary 2003 - 2005
Skills
Newsletters, Technical Writing, Editing, Proofreading, Press Releases, Marketing, Advertising, Web Content, Blogging, Creative Writing, Copywriting, Copy Editing, Magazines, Social Networking, Marketing Strategy
Education
Cornerstone University 1999 — 2003
Bachelor of Arts (BA), English/Communications
4Life Research March 2010 - Present
inContact March 2008 - September 2009
MountainStar Healthcare 2005 - 2008
Salt Lake Theological Seminary 2003 - 2005
Skills
Newsletters, Technical Writing, Editing, Proofreading, Press Releases, Marketing, Advertising, Web Content, Blogging, Creative Writing, Copywriting, Copy Editing, Magazines, Social Networking, Marketing Strategy
Education
Cornerstone University 1999 — 2003
Bachelor of Arts (BA), English/Communications
Tara McLoughlin, PMP's inContact Experience January 2015 - Present
Job Project Management, Application Administration, Development
Industry Consumer Services
Experience
inContact January 2015 - Present
Uptivity October 2009 - January 2015
Affinion Group April 2001 - February 2009
Bank One Credit Company October 1999 - September 2000
Remarketing Services of America (Fiserv) January 1996 - May 1999
American General Finance April 1991 - April 1995
Skills
Call Center, Vendor Management, Process Improvement, Project Management, Customer Satisfaction, PMO Development, PMP, Information Technology, Customer Experience, Workforce Management, CRM, Business Process, MS Project, Salesforce.com, Requirements Analysis, Team Management, Team Building, Contact Centers, Business Analysis, Business Process..., Call Centers, Training, Enterprise Software, Cross-functional Team..., Leadership, Management, Six Sigma, SharePoint, Team Leadership, Analysis, Managed Services, Disaster Recovery
Education
Colorado Technical University 2010 — 2015
Bachelor of Information Technology - Software Systems Engineering, CIT - Software Engineering
Columbus State Community College 2009 — 2010
No, MIS/Project Management
KB Institute of Technology 2001 — 2001
Certifications, A+, Windows 2000 Network Administration
University at Buffalo 1989 — 1990
Aeronautical/Aerospace Engineering Technology/Technician
inContact January 2015 - Present
Uptivity October 2009 - January 2015
Affinion Group April 2001 - February 2009
Bank One Credit Company October 1999 - September 2000
Remarketing Services of America (Fiserv) January 1996 - May 1999
American General Finance April 1991 - April 1995
Skills
Call Center, Vendor Management, Process Improvement, Project Management, Customer Satisfaction, PMO Development, PMP, Information Technology, Customer Experience, Workforce Management, CRM, Business Process, MS Project, Salesforce.com, Requirements Analysis, Team Management, Team Building, Contact Centers, Business Analysis, Business Process..., Call Centers, Training, Enterprise Software, Cross-functional Team..., Leadership, Management, Six Sigma, SharePoint, Team Leadership, Analysis, Managed Services, Disaster Recovery
Education
Colorado Technical University 2010 — 2015
Bachelor of Information Technology - Software Systems Engineering, CIT - Software Engineering
Columbus State Community College 2009 — 2010
No, MIS/Project Management
KB Institute of Technology 2001 — 2001
Certifications, A+, Windows 2000 Network Administration
University at Buffalo 1989 — 1990
Aeronautical/Aerospace Engineering Technology/Technician
Keith Kreuz's inContact Experience August 2007 - January 2010
Job English Teacher (ESL/EFL) Spanish/Español Market Research and Business Management
Industry Education Management
Experience
English Teacher - Profesor de Inglés January 2010 - Present
inContact August 2007 - January 2010
First Data Corporation December 2003 - May 2007
Skills
Spanish, English, ESL, Teaching, Market Research, Management, Strategic Planning, Business Strategy, Marketing Strategy, Blogging, Project Management, Public Speaking, CRM, Analysis
Education
BridgeTEFL 2011 — 2011
TEFL Master Diploma, Teaching English as a Foreign Language
Abilene Christian University 1986 — 1988
Master of Arts
Lipscomb University 1985 — 1986
Bachelor of Arts
English Teacher - Profesor de Inglés January 2010 - Present
inContact August 2007 - January 2010
First Data Corporation December 2003 - May 2007
Skills
Spanish, English, ESL, Teaching, Market Research, Management, Strategic Planning, Business Strategy, Marketing Strategy, Blogging, Project Management, Public Speaking, CRM, Analysis
Education
BridgeTEFL 2011 — 2011
TEFL Master Diploma, Teaching English as a Foreign Language
Abilene Christian University 1986 — 1988
Master of Arts
Lipscomb University 1985 — 1986
Bachelor of Arts
Bik Lee Bik Lee's inContact Experience January 2015 - Present
Job Sr. Manager, Global Technical Success at inContact
Industry Computer Software
Experience
inContact January 2015 - Present
inContact July 2014 - January 2015
inContact June 2013 - June 2014
inContact January 2013 - June 2013
PDS Inc. February 2012 - January 2013
MarketStar September 2006 - October 2011
Novell January 2005 - September 2006
Novell April 2000 - January 2005
iMall 1998 - 2000
Excite@Home 1998 - 2000
Skills
New Business Development, Alliances, Sales Operations, Operations Management, Service Delivery, Customer Relations, Business Planning, Strategic Planning, Account Management, Team Leadership, Business Strategy, Contract Negotiation, Customer Service, Business Development, Business Alliances, Management, B2B, Program Management, CRM, Strategic Partnerships, Project Management, Sales, Marketing Strategy, Leadership, Recruiting, Pro-active Leader, Drive Results, Partnerships, Customer Success, Energetic Self-Starter, Technical Services, Technical Service..., Dynamic Speaker, Driven By Results, Enterprise Software, Direct Sales, Strategy, Marketing, Sales Process, Solution Selling, Consulting, Call Centers
Education
University of Utah - David Eccles School of Business 2003 — 2005
M.B.A.
Brigham Young University 1989 — 1992
Bachelors, Spanish
inContact January 2015 - Present
inContact July 2014 - January 2015
inContact June 2013 - June 2014
inContact January 2013 - June 2013
PDS Inc. February 2012 - January 2013
MarketStar September 2006 - October 2011
Novell January 2005 - September 2006
Novell April 2000 - January 2005
iMall 1998 - 2000
Excite@Home 1998 - 2000
Skills
New Business Development, Alliances, Sales Operations, Operations Management, Service Delivery, Customer Relations, Business Planning, Strategic Planning, Account Management, Team Leadership, Business Strategy, Contract Negotiation, Customer Service, Business Development, Business Alliances, Management, B2B, Program Management, CRM, Strategic Partnerships, Project Management, Sales, Marketing Strategy, Leadership, Recruiting, Pro-active Leader, Drive Results, Partnerships, Customer Success, Energetic Self-Starter, Technical Services, Technical Service..., Dynamic Speaker, Driven By Results, Enterprise Software, Direct Sales, Strategy, Marketing, Sales Process, Solution Selling, Consulting, Call Centers
Education
University of Utah - David Eccles School of Business 2003 — 2005
M.B.A.
Brigham Young University 1989 — 1992
Bachelors, Spanish
Susan Graham Levy's inContact Experience April 2013 - May 2014
Job Senior Customer Success Manager at Aria Systems
Industry Telecommunications
Experience
Aria Systems June 2014 - Present
inContact April 2013 - May 2014
Wheelhouse Enterprises May 2011 - October 2011
Aeroplan June 2008 - January 2010
Primus Telecommunications Canada July 2006 - November 2007
RSC Telecom Solutions/MTS Allstream Alliance Partner August 2005 - June 2006
MTSAllstream/AT&T Canada/ACC Telenterprises January 1994 - June 2004
Call Net Telecommunications/Sprint Canada (currently Rogers Communications) 1986 - 1992
Skills
Lead Generation, Call Center, Sales Management, B2B, Customer Relations, Customer Satisfaction, Telecommunications, Team Leadership, Customer Service, B2C, Performance Metrics, Mentoring, CRM, Strategy, Contract Negotiation, Strategic Partnerships, Enterprise Software, Call Centers, Account Management, Leadership, SaaS, Direct Sales, Management, Sales Operations, Sales Process, Team Management, VoIP, Team Building, Sales, Unified Communications, Customer Experience, Customer Retention, Salesforce.com, Performance Management, Training, Selling, Solution Selling, Coaching
Education
Dawson College
Associates, Social Sciences
Aria Systems June 2014 - Present
inContact April 2013 - May 2014
Wheelhouse Enterprises May 2011 - October 2011
Aeroplan June 2008 - January 2010
Primus Telecommunications Canada July 2006 - November 2007
RSC Telecom Solutions/MTS Allstream Alliance Partner August 2005 - June 2006
MTSAllstream/AT&T Canada/ACC Telenterprises January 1994 - June 2004
Call Net Telecommunications/Sprint Canada (currently Rogers Communications) 1986 - 1992
Skills
Lead Generation, Call Center, Sales Management, B2B, Customer Relations, Customer Satisfaction, Telecommunications, Team Leadership, Customer Service, B2C, Performance Metrics, Mentoring, CRM, Strategy, Contract Negotiation, Strategic Partnerships, Enterprise Software, Call Centers, Account Management, Leadership, SaaS, Direct Sales, Management, Sales Operations, Sales Process, Team Management, VoIP, Team Building, Sales, Unified Communications, Customer Experience, Customer Retention, Salesforce.com, Performance Management, Training, Selling, Solution Selling, Coaching
Education
Dawson College
Associates, Social Sciences
Lance Redford Lance Redford's inContact Experience August 2011 - May 2015
Job Director of Solution Engineering
Industry Computer Software
Experience
Corvisa May 2015 - Present
inContact August 2011 - May 2015
Infor January 2009 - August 2011
UCN January 2008 - January 2009
inContact, Inc. October 2007 - January 2008
Fiserv 2003 - 2007
CUSA Technologies 1998 - 2007
Franklin Templeton (Bank & Trust) 2002 - 2004
Franklin Templeton Bank 2001 - 2002
Skills
Salesforce.com, Networking, Lead Generation, Management, SaaS, CRM, Cloud Computing, Customer Satisfaction, Solution Selling, Professional Services, Process Improvement, Strategic Partnerships, Account Management, Sales Process, Enterprise Software, Telecommunications, Call Center, Sales, Direct Sales, Call Centers, Sales Enablement, Product Management, Problem Solving, Sales Operations, Channel, Demand Generation, Selling, Go-to-market Strategy, Software Industry, Managed Services, Start-ups, Product Marketing, Channel Partners, Pre-sales, Strategy, VoIP, Sales Management, Training, Leadership, Unified Communications, Team Leadership
Education
Brigham Young University 1990 — 1992
Bacherlor of Arts, Communications
Brigham Young University - Idaho 1986 — 1989
Associate Degree in Arts and Sciences, General Studies
Corvisa May 2015 - Present
inContact August 2011 - May 2015
Infor January 2009 - August 2011
UCN January 2008 - January 2009
inContact, Inc. October 2007 - January 2008
Fiserv 2003 - 2007
CUSA Technologies 1998 - 2007
Franklin Templeton (Bank & Trust) 2002 - 2004
Franklin Templeton Bank 2001 - 2002
Skills
Salesforce.com, Networking, Lead Generation, Management, SaaS, CRM, Cloud Computing, Customer Satisfaction, Solution Selling, Professional Services, Process Improvement, Strategic Partnerships, Account Management, Sales Process, Enterprise Software, Telecommunications, Call Center, Sales, Direct Sales, Call Centers, Sales Enablement, Product Management, Problem Solving, Sales Operations, Channel, Demand Generation, Selling, Go-to-market Strategy, Software Industry, Managed Services, Start-ups, Product Marketing, Channel Partners, Pre-sales, Strategy, VoIP, Sales Management, Training, Leadership, Unified Communications, Team Leadership
Education
Brigham Young University 1990 — 1992
Bacherlor of Arts, Communications
Brigham Young University - Idaho 1986 — 1989
Associate Degree in Arts and Sciences, General Studies
Daniel Bethke's inContact Experience August 2014 - November 2014
Job Consultant at Booz Allen Hamilton
Industry Accounting
Experience
Booz Allen Hamilton June 2015 - Present
Eastern Idaho Entrepreneurial Center January 2015 - April 2015
Investment Society - BYU Idaho September 2014 - April 2015
LDS Philanthropies September 2013 - April 2015
inContact August 2014 - November 2014
Integrated Core Practicum - BYU Idaho January 2014 - April 2014
Skills
Leadership, Microsoft Excel, Business Development, Time Management, Analytics, Team Leadership, Access, Internal Audit, Teamwork, Public Speaking, Product Management, Financial Analysis, Quality Control, Account Management, Leadership Development, Government Consulting, Management Consulting
Education
Brigham Young University - Idaho 2013 — 2015
Bachelor of Science (B.S.), Business Finance, 3.85 major gpa, 3.25 cumulative gpa
Booz Allen Hamilton June 2015 - Present
Eastern Idaho Entrepreneurial Center January 2015 - April 2015
Investment Society - BYU Idaho September 2014 - April 2015
LDS Philanthropies September 2013 - April 2015
inContact August 2014 - November 2014
Integrated Core Practicum - BYU Idaho January 2014 - April 2014
Skills
Leadership, Microsoft Excel, Business Development, Time Management, Analytics, Team Leadership, Access, Internal Audit, Teamwork, Public Speaking, Product Management, Financial Analysis, Quality Control, Account Management, Leadership Development, Government Consulting, Management Consulting
Education
Brigham Young University - Idaho 2013 — 2015
Bachelor of Science (B.S.), Business Finance, 3.85 major gpa, 3.25 cumulative gpa
Manuel Rietzsch's inContact Experience May 2006 - June 2011
Job Demand Marketer specializing in enterprise demand, lead nurturing, and sales and marketing alignment
Industry Marketing and Advertising
Experience
Pluralsight May 2014 - Present
MarketStar June 2011 - April 2014
inContact May 2006 - June 2011
Won-Door Corporation February 2001 - May 2006
Sommer GmbH September 1996 - June 1999
Skills
Lead Generation, Demand Generation, Product Marketing, Email Marketing, SaaS, Marketing Strategy, Direct Marketing, Business Development, B2B Marketing, Marketing Automation, Call Center, Competitive Analysis, B2B, SEO, Lead Management, Integrated Marketing, Marketing, Sales Operations, Go-to-market Strategy, Marketing Research, Cloud Computing, German, Market Research, Content Marketing, Sales Enablement, CRM, Trade Shows, Channel Partners, Product Launch, CAD, Content Strategy, Messaging, Channel Marketing, Sales Support, Multi-channel Marketing, Lead Nurturing, PPC, Marketing Management, Google Adwords, Pardot, Marketo, Eloqua, Inbound Marketing, Positioning, Lead Development
Education
Weber State University 2001 — 2006
BA, Business Management and Marketing
Staatl. Berufsschule Naila 1996 — 1999
Berufsausbildung, Architectural Drafting and Architectural CAD/CADD
Pluralsight May 2014 - Present
MarketStar June 2011 - April 2014
inContact May 2006 - June 2011
Won-Door Corporation February 2001 - May 2006
Sommer GmbH September 1996 - June 1999
Skills
Lead Generation, Demand Generation, Product Marketing, Email Marketing, SaaS, Marketing Strategy, Direct Marketing, Business Development, B2B Marketing, Marketing Automation, Call Center, Competitive Analysis, B2B, SEO, Lead Management, Integrated Marketing, Marketing, Sales Operations, Go-to-market Strategy, Marketing Research, Cloud Computing, German, Market Research, Content Marketing, Sales Enablement, CRM, Trade Shows, Channel Partners, Product Launch, CAD, Content Strategy, Messaging, Channel Marketing, Sales Support, Multi-channel Marketing, Lead Nurturing, PPC, Marketing Management, Google Adwords, Pardot, Marketo, Eloqua, Inbound Marketing, Positioning, Lead Development
Education
Weber State University 2001 — 2006
BA, Business Management and Marketing
Staatl. Berufsschule Naila 1996 — 1999
Berufsausbildung, Architectural Drafting and Architectural CAD/CADD
Jonathan Judd - Actively seeking new opportunity's inContact Experience September 2009 - September 2010
Job Head of Channels, North America at NewVoiceMedia
Industry Computer Software
Experience
NewVoiceMedia August 2014 - Present
LiveOps July 2013 - August 2014
8x8, Inc. October 2010 - June 2013
inContact September 2009 - September 2010
CVS Caremark June 2008 - August 2009
H&R Block May 2007 - June 2008
Henry Schein May 2005 - December 2007
Rexnord 2004 - 2005
Kohl's Department Stores 2002 - 2004
WOW! Internet, Cable & Phone 2001 - 2002
Skills
Channel Management, Strategic Partnerships, Sales Management, Call Center, P&L Management, Contract Negotiations, Customer Experience, Sales Support, Sales Operations, Vendor Management, Contract Negotiation, Channel Partners, CRM, Operations Management, Team Management, Business Strategy, Cloud Computing, Salesforce.com, SaaS, Product Management, Management, Business Development, Start-ups, Enterprise Software, Recruiting, Call Centers, Integration, Training, Marketing, Strategy, Team Leadership, B2B, E-commerce, Account Management, New Business Development, Cross-functional Team..., Product Development, Leadership, Outsourcing, Solution Selling, Selling, Customer Satisfaction, Sales, Sales Process, Telecommunications, Business Networking, Lead Generation, Unified Communications, Direct Sales, Partner Management
Education
University of Phoenix 1995 — 1996
Bachelors Business Management, Business Management
Brigham Young University 1985 — 1990
Business Management
NewVoiceMedia August 2014 - Present
LiveOps July 2013 - August 2014
8x8, Inc. October 2010 - June 2013
inContact September 2009 - September 2010
CVS Caremark June 2008 - August 2009
H&R Block May 2007 - June 2008
Henry Schein May 2005 - December 2007
Rexnord 2004 - 2005
Kohl's Department Stores 2002 - 2004
WOW! Internet, Cable & Phone 2001 - 2002
Skills
Channel Management, Strategic Partnerships, Sales Management, Call Center, P&L Management, Contract Negotiations, Customer Experience, Sales Support, Sales Operations, Vendor Management, Contract Negotiation, Channel Partners, CRM, Operations Management, Team Management, Business Strategy, Cloud Computing, Salesforce.com, SaaS, Product Management, Management, Business Development, Start-ups, Enterprise Software, Recruiting, Call Centers, Integration, Training, Marketing, Strategy, Team Leadership, B2B, E-commerce, Account Management, New Business Development, Cross-functional Team..., Product Development, Leadership, Outsourcing, Solution Selling, Selling, Customer Satisfaction, Sales, Sales Process, Telecommunications, Business Networking, Lead Generation, Unified Communications, Direct Sales, Partner Management
Education
University of Phoenix 1995 — 1996
Bachelors Business Management, Business Management
Brigham Young University 1985 — 1990
Business Management
James Holmes's inContact Experience October 2014 - Present
Job Increasing Loyalty and Cutting Cost through SaaS Contact Center Systems Powered by inContact
Industry Computer Software
Experience
inContact October 2014 - Present
Complete XRM, Inc February 2014 - October 2014
WJ Bradley Mortgage Capital August 2012 - September 2013
Wells Fargo Home Mortgage December 2011 - August 2012
Chase May 2010 - December 2011
Envision Lending, Republic Mortgage, Citywide Home loans August 2006 - May 2010
Ingenix 1998 - 2006
Harman Music Group January 1990 - January 1998
Skills
Contact Centers, SaaS, Customer Experience, Account Management, Leadership, Sales, Marketing, Business Development, Management, New Business Development, Negotiation, Customer Satisfaction, Sales Process, Team Building, Project Management, Salesforce.com, Finance, Selling, Direct Sales, Marketing Strategy, Sales Management, Cold Calling, Customer Service, Training, Strategic Planning, Program Management, Process Improvement, Mortgage Lending, Customer Retention, Coaching, Recruiting, Loans, Sales Operations, Analysis, Social Networking
Education
Brigham Young University 1985 — 1989
Bachelors of Fine Art, Industrial and Product Design
Utah Valley Community College 1983 — 1985
Associate of Applied Science, Drafting and Design Technology/Technician, General
inContact October 2014 - Present
Complete XRM, Inc February 2014 - October 2014
WJ Bradley Mortgage Capital August 2012 - September 2013
Wells Fargo Home Mortgage December 2011 - August 2012
Chase May 2010 - December 2011
Envision Lending, Republic Mortgage, Citywide Home loans August 2006 - May 2010
Ingenix 1998 - 2006
Harman Music Group January 1990 - January 1998
Skills
Contact Centers, SaaS, Customer Experience, Account Management, Leadership, Sales, Marketing, Business Development, Management, New Business Development, Negotiation, Customer Satisfaction, Sales Process, Team Building, Project Management, Salesforce.com, Finance, Selling, Direct Sales, Marketing Strategy, Sales Management, Cold Calling, Customer Service, Training, Strategic Planning, Program Management, Process Improvement, Mortgage Lending, Customer Retention, Coaching, Recruiting, Loans, Sales Operations, Analysis, Social Networking
Education
Brigham Young University 1985 — 1989
Bachelors of Fine Art, Industrial and Product Design
Utah Valley Community College 1983 — 1985
Associate of Applied Science, Drafting and Design Technology/Technician, General
Eric Dupuis Eric Dupuis's inContact Experience March 2014 - November 2014
Job Full stack IT Architect and Engineer
Industry Computer Software
Experience
Wolters Kluwer Health November 2014 - Present
inContact March 2014 - November 2014
ADP AdvancedMD October 2011 - March 2014
ADP AdvancedMD August 2010 - September 2011
ADP AdvancedMD February 2008 - July 2010
AdvancedMD Software February 2003 - January 2008
Dollar Financial Group March 2002 - February 2003
The Profit Recovery Group/Wescara freight technologies July 2001 - March 2002
Mortgage Flex/Maxim Group March 2001 - June 2001
Flying J June 1999 - February 2001
Skills
Visual Studio, C#, .NET, VB.NET, Scrum, Windows, Agile Methodologies, XML, VMware, Visual Basic, Active Directory, Software Development, Web Services, Databases, Microsoft SQL Server, Web Applications, IIS, SQL
Education
Weber State University 1996 — 1998
Computer Science
Antelope Valley College 1992 — 1995
Computer Science
Wolters Kluwer Health November 2014 - Present
inContact March 2014 - November 2014
ADP AdvancedMD October 2011 - March 2014
ADP AdvancedMD August 2010 - September 2011
ADP AdvancedMD February 2008 - July 2010
AdvancedMD Software February 2003 - January 2008
Dollar Financial Group March 2002 - February 2003
The Profit Recovery Group/Wescara freight technologies July 2001 - March 2002
Mortgage Flex/Maxim Group March 2001 - June 2001
Flying J June 1999 - February 2001
Skills
Visual Studio, C#, .NET, VB.NET, Scrum, Windows, Agile Methodologies, XML, VMware, Visual Basic, Active Directory, Software Development, Web Services, Databases, Microsoft SQL Server, Web Applications, IIS, SQL
Education
Weber State University 1996 — 1998
Computer Science
Antelope Valley College 1992 — 1995
Computer Science
Shannon Gunter Shannon Gunter's inContact Experience April 2013 - June 2014
Job
Industry Telecommunications
Experience
Enghouse Interactive June 2014 - Present
Enghouse Interactive June 2014 - Present
inContact April 2013 - June 2014
Enghouse Interactive June 2011 - July 2012
Syntellect, Inc May 2000 - May 2011
Noble Systems January 1998 - January 2000
Aspect Communications January 1997 - January 1998
IAT January 1995 - January 1997
TELS Corporation January 1985 - January 1995
Skills
IVR, Unified Communications, SaaS, CTI, Solution Selling, Enterprise Software, Contact Centers, Telephony, CRM, Call Center, Channel, VoIP, Channel Partners, Sales Management, Direct Sales, Business Development, ACD, Sales Operations, Leadership, Go-to-market Strategy, Vendor Management, IP, Managed Services, Wireless, Management, Call Centers, Telecommunications, Cloud Computing, Salesforce.com, Workforce Management, Product Management, SIP, Pre-sales, Speech Recognition, Sales, Cisco Technologies, Professional Services, Contract Negotiation, Healthcare Information..., Sales Process, Selling, Solution Architecture, Contact Centre..., Mobile Devices, Partner Management, Business Alliances, Account Management, Software Industry, Customer Retention, SIP Trunking
Education
Capella University 2000 — 2002
MBA, Organizational Management; Information and Communications Technology
Capella University 1992 — 1995
MBA, Communication Technology
University of Phoenix 1989 — 1992
BA, Management
University of Phoenix
B.A. Arts in Management Degree, Marketing
Enghouse Interactive June 2014 - Present
Enghouse Interactive June 2014 - Present
inContact April 2013 - June 2014
Enghouse Interactive June 2011 - July 2012
Syntellect, Inc May 2000 - May 2011
Noble Systems January 1998 - January 2000
Aspect Communications January 1997 - January 1998
IAT January 1995 - January 1997
TELS Corporation January 1985 - January 1995
Skills
IVR, Unified Communications, SaaS, CTI, Solution Selling, Enterprise Software, Contact Centers, Telephony, CRM, Call Center, Channel, VoIP, Channel Partners, Sales Management, Direct Sales, Business Development, ACD, Sales Operations, Leadership, Go-to-market Strategy, Vendor Management, IP, Managed Services, Wireless, Management, Call Centers, Telecommunications, Cloud Computing, Salesforce.com, Workforce Management, Product Management, SIP, Pre-sales, Speech Recognition, Sales, Cisco Technologies, Professional Services, Contract Negotiation, Healthcare Information..., Sales Process, Selling, Solution Architecture, Contact Centre..., Mobile Devices, Partner Management, Business Alliances, Account Management, Software Industry, Customer Retention, SIP Trunking
Education
Capella University 2000 — 2002
MBA, Organizational Management; Information and Communications Technology
Capella University 1992 — 1995
MBA, Communication Technology
University of Phoenix 1989 — 1992
BA, Management
University of Phoenix
B.A. Arts in Management Degree, Marketing
Jeannie Hatch Jeannie Hatch's inContact Experience October 2014 - Present
Job Dedicated Provisioner at inContact
Industry Computer Software
Experience
inContact October 2014 - Present
inContact September 2013 - October 2014
Electric Lightwave / Integra Telecom September 2000 - September 2013
3D Communications / IKON Technology Services April 1993 - September 2000
Skills
Telecommunications, Salesforce.com, SaaS, Call Centers, Enterprise Software, Project Coordination, Administrative..., Receptionist Duties, Fine Art, Photography, Order Management, Order Processing, Account Management, Customer Oriented, Time Management, Customer Service, Customer Experience, Telephony, VoIP, MPLS, Wireless, Unified Communications, T1, IP
Education
duCret School of Arts 1985 — 1986
Diploma, Commercial / Fine Art
Salt Lake Community College
inContact October 2014 - Present
inContact September 2013 - October 2014
Electric Lightwave / Integra Telecom September 2000 - September 2013
3D Communications / IKON Technology Services April 1993 - September 2000
Skills
Telecommunications, Salesforce.com, SaaS, Call Centers, Enterprise Software, Project Coordination, Administrative..., Receptionist Duties, Fine Art, Photography, Order Management, Order Processing, Account Management, Customer Oriented, Time Management, Customer Service, Customer Experience, Telephony, VoIP, MPLS, Wireless, Unified Communications, T1, IP
Education
duCret School of Arts 1985 — 1986
Diploma, Commercial / Fine Art
Salt Lake Community College
Mark Tylka Mark Tylka's inContact Experience January 2015 - Present
Job Implementation Manager at inContact
Industry Telecommunications
Experience
inContact January 2015 - Present
Xerox BPO for Verizon Wireless August 2013 - September 2014
MALT Enterprise July 2010 - July 2013
Discover Financial Services October 1997 - July 2010
Phillips 66 September 1989 - September 1997
United States Air Force February 1978 - May 1983
Skills
Contact Center..., Contact Centers, Workforce Management, Quality Management, Training Management, Employee Training, Management, Customer Service, Creative Services, PowerPoint, Social Media Marketing, Team Leadership, Leadership, Customer Experience, Start-ups, Recruiting, Marketing, Call Centers, Customer Retention, Process Improvement, Team Building, Training, Vendor Management, Coaching, Project Management, CRM, SaaS, Business Development, Strategic Planning, Business Analysis
Education
Brigham Young University 1983 — 1986
Minot State College 1982 — 1983
Computer Science
inContact January 2015 - Present
Xerox BPO for Verizon Wireless August 2013 - September 2014
MALT Enterprise July 2010 - July 2013
Discover Financial Services October 1997 - July 2010
Phillips 66 September 1989 - September 1997
United States Air Force February 1978 - May 1983
Skills
Contact Center..., Contact Centers, Workforce Management, Quality Management, Training Management, Employee Training, Management, Customer Service, Creative Services, PowerPoint, Social Media Marketing, Team Leadership, Leadership, Customer Experience, Start-ups, Recruiting, Marketing, Call Centers, Customer Retention, Process Improvement, Team Building, Training, Vendor Management, Coaching, Project Management, CRM, SaaS, Business Development, Strategic Planning, Business Analysis
Education
Brigham Young University 1983 — 1986
Minot State College 1982 — 1983
Computer Science
Sheldon Cousino, PMP Sheldon Cousino, PMP's inContact Experience February 2015 - Present
Job Project Manager at inContact
Industry Information Technology and Services
Experience
inContact February 2015 - Present
JPMorgan Chase April 2014 - January 2015
Sogeti USA LLC May 2011 - March 2014
Quick Solutions August 2009 - May 2011
Ashland Inc April 1998 - December 2008
NiSource January 1988 - April 1998
Northwest Ohio Regional Information System (NORIS) June 1984 - December 1988
U.S. Air Force September 1972 - April 1980
Skills
Project Management, Data Integration, SharePoint, SDLC, ETL, Business Analysis, Management, Linux, SQL, Integration, Business Process..., Business Process, Agile Methodologies, Software Development, Cross-functional Team..., Requirements Gathering, Program Management, Testing, Project Planning, Analysis, Strategy, Management Consulting, Leadership, Databases
Education
Bowling Green State University 1980 — 1984
BS, Business Administration - MIS
inContact February 2015 - Present
JPMorgan Chase April 2014 - January 2015
Sogeti USA LLC May 2011 - March 2014
Quick Solutions August 2009 - May 2011
Ashland Inc April 1998 - December 2008
NiSource January 1988 - April 1998
Northwest Ohio Regional Information System (NORIS) June 1984 - December 1988
U.S. Air Force September 1972 - April 1980
Skills
Project Management, Data Integration, SharePoint, SDLC, ETL, Business Analysis, Management, Linux, SQL, Integration, Business Process..., Business Process, Agile Methodologies, Software Development, Cross-functional Team..., Requirements Gathering, Program Management, Testing, Project Planning, Analysis, Strategy, Management Consulting, Leadership, Databases
Education
Bowling Green State University 1980 — 1984
BS, Business Administration - MIS
Trevor Berard Trevor Berard's inContact Experience July 2015 - Present
Job Cloud Connectivity Engineer at inContact
Industry Telecommunications
Experience
inContact July 2015 - Present
CallTower February 2014 - July 2015
Veracity Networks November 2013 - February 2014
Integra Telecom November 2012 - October 2013
Integra Telecom September 2011 - November 2012
Integra Telecom September 2010 - September 2011
Integra Telecom March 2007 - September 2010
Verizon June 2003 - December 2006
JT Communications March 2001 - May 2003
Skills
MPLS, DSL, Ethernet, Fiber Optics, Telephony, T1, Telecommunications, WAN, Troubleshooting, Broadband, Network Design, SIP, Managed Services, Call Centers, Wireless, Technical Support, IP, Switches, Cisco Technologies, Customer Service, VoIP, SIP Trunking, DWDM, LAN-WAN, Co-location, Unified Communications, Optical Fiber, Project Management, TDM, Metro Ethernet, SDH, Frame Relay, Computer Network...
Education
California State University-Northridge
B.A., Sociology, Counseling and Interviewing: Work Settings/Criminology and Corrections
inContact July 2015 - Present
CallTower February 2014 - July 2015
Veracity Networks November 2013 - February 2014
Integra Telecom November 2012 - October 2013
Integra Telecom September 2011 - November 2012
Integra Telecom September 2010 - September 2011
Integra Telecom March 2007 - September 2010
Verizon June 2003 - December 2006
JT Communications March 2001 - May 2003
Skills
MPLS, DSL, Ethernet, Fiber Optics, Telephony, T1, Telecommunications, WAN, Troubleshooting, Broadband, Network Design, SIP, Managed Services, Call Centers, Wireless, Technical Support, IP, Switches, Cisco Technologies, Customer Service, VoIP, SIP Trunking, DWDM, LAN-WAN, Co-location, Unified Communications, Optical Fiber, Project Management, TDM, Metro Ethernet, SDH, Frame Relay, Computer Network...
Education
California State University-Northridge
B.A., Sociology, Counseling and Interviewing: Work Settings/Criminology and Corrections
Aaron Clifton's inContact Experience February 2015 - Present
Job Software Implementation Manager
Industry Information Technology and Services
Experience
inContact February 2015 - Present
Cityworks Azteca Systems, Inc. March 2013 - January 2015
Utah Valley University November 2012 - March 2013
Brigham Young University August 2009 - April 2012
Skills
ArcGIS, Microsoft Office, Data Analysis, Databases, Technical Writing, GIS, Editing, ESRI, Microsoft SQL Server, Software Implementation..., Project Management, Software Implementation, Technical Training, Qualitative Research, Reporting & Analysis, Curriculum Development, Computer Hardware, Computer Maintenance, Korean, Troubleshooting, Amazon EC2, ENVI, InDesign, Learning Management..., Basic XML, Basic HTML, Customer Service, Intelligence Analysis, Communication, Training, Management, Spatial Analysis, SQL, Leadership
Education
Brigham Young University 2009 — 2012
Bachelor of Science (BS), Geography and Geospatial Intelligence, 3.91
Utah State University 2005 — 2006
inContact February 2015 - Present
Cityworks Azteca Systems, Inc. March 2013 - January 2015
Utah Valley University November 2012 - March 2013
Brigham Young University August 2009 - April 2012
Skills
ArcGIS, Microsoft Office, Data Analysis, Databases, Technical Writing, GIS, Editing, ESRI, Microsoft SQL Server, Software Implementation..., Project Management, Software Implementation, Technical Training, Qualitative Research, Reporting & Analysis, Curriculum Development, Computer Hardware, Computer Maintenance, Korean, Troubleshooting, Amazon EC2, ENVI, InDesign, Learning Management..., Basic XML, Basic HTML, Customer Service, Intelligence Analysis, Communication, Training, Management, Spatial Analysis, SQL, Leadership
Education
Brigham Young University 2009 — 2012
Bachelor of Science (BS), Geography and Geospatial Intelligence, 3.91
Utah State University 2005 — 2006
Dean Harmon, PMP's inContact Experience June 2015 - Present
Job Director, Enterprise Operations PMO at inContact
Industry Computer Software
Experience
inContact June 2015 - Present
inContact September 2013 - Present
FamilySearch February 2012 - September 2013
Control4 June 2011 - February 2012
Novell November 2008 - May 2011
Novell, Inc. November 2002 - November 2008
Volera April 2001 - November 2002
Excite@Home November 1999 - April 2001
Novell October 1998 - November 1999
Novell 1996 - 1998
Skills
Scrum, Key Account Management, Product Management, Software Project..., Project Portfolio..., Integration, Strategy, IT Management, Leadership, Cross-functional Team..., Team Building, Program Management, Project Management, Software Development, Linux, E-commerce, Security, Cloud Computing, Management, Enterprise Software, Product Development, Budgets, SaaS, Account Management, PMP, Agile Project Management, Quality Assurance, Engineering Management, Agile Methodologies, SDLC, Business Intelligence, Software Engineering, Vendor Management, Requirements Analysis
Education
Project Management Institute 2007 — 2010
PMP, Project Management
Brigham Young University 1987 — 1993
Bachelor of Science, Management of Information Systems
inContact June 2015 - Present
inContact September 2013 - Present
FamilySearch February 2012 - September 2013
Control4 June 2011 - February 2012
Novell November 2008 - May 2011
Novell, Inc. November 2002 - November 2008
Volera April 2001 - November 2002
Excite@Home November 1999 - April 2001
Novell October 1998 - November 1999
Novell 1996 - 1998
Skills
Scrum, Key Account Management, Product Management, Software Project..., Project Portfolio..., Integration, Strategy, IT Management, Leadership, Cross-functional Team..., Team Building, Program Management, Project Management, Software Development, Linux, E-commerce, Security, Cloud Computing, Management, Enterprise Software, Product Development, Budgets, SaaS, Account Management, PMP, Agile Project Management, Quality Assurance, Engineering Management, Agile Methodologies, SDLC, Business Intelligence, Software Engineering, Vendor Management, Requirements Analysis
Education
Project Management Institute 2007 — 2010
PMP, Project Management
Brigham Young University 1987 — 1993
Bachelor of Science, Management of Information Systems
Pamela Shull Pamela Shull's inContact Experience January 2015 - Present
Job Director, Channel Programs Business Development, Strategic Alliances
Industry Computer Software
Experience
inContact January 2015 - Present
Hearsay Social May 2014 - December 2014
Salesforce ExactTarget Marketing Cloud May 2012 - May 2014
Salesforce.com September 2011 - May 2012
ADP November 2008 - August 2011
American Independent Marketing, Inc. May 2007 - October 2008
American Independent Marketing, Inc. January 2003 - May 2007
American Independent Marketing, Inc. May 1995 - January 2003
Skills
Basho / Kensei..., Public Speaking, MS Office Suite, Salesforce.com, Concur, Business Development, Account Management, Cloud Computing, Solution Selling, SaaS, Digital Marketing, Email Marketing, CRM, Enterprise Software, Microsoft Office, Strategy, Sales Process, Sales Operations, Selling, Competitive Analysis, Professional Services, Sales, Leadership, Management
Education
Central Washington University 1993 — 1995
Bachelors of Science, Business Administration, Marketing
inContact January 2015 - Present
Hearsay Social May 2014 - December 2014
Salesforce ExactTarget Marketing Cloud May 2012 - May 2014
Salesforce.com September 2011 - May 2012
ADP November 2008 - August 2011
American Independent Marketing, Inc. May 2007 - October 2008
American Independent Marketing, Inc. January 2003 - May 2007
American Independent Marketing, Inc. May 1995 - January 2003
Skills
Basho / Kensei..., Public Speaking, MS Office Suite, Salesforce.com, Concur, Business Development, Account Management, Cloud Computing, Solution Selling, SaaS, Digital Marketing, Email Marketing, CRM, Enterprise Software, Microsoft Office, Strategy, Sales Process, Sales Operations, Selling, Competitive Analysis, Professional Services, Sales, Leadership, Management
Education
Central Washington University 1993 — 1995
Bachelors of Science, Business Administration, Marketing
Bryan Merrell, PMP Bryan Merrell, PMP's inContact Experience August 2013 - September 2014
Job Senior Specialist Project Initiation at Rio Tinto
Industry Information Technology and Services
Experience
Rio Tinto September 2014 - June 2015
inContact August 2013 - September 2014
Refreshing Employment September 2012 - August 2013
Mrs. Fields Famous Brands October 2007 - August 2012
BKM Inc 2006 - 2007
Timpanogos Technologies January 2005 - January 2006
ARKONA, A DEALERTRACK COMPANY January 2004 - January 2005
ARTCO (US), INC., SUBSIDIARY OF TAYLOR CORPORATION January 1998 - January 2004
Skills
RPG, SQL, DB2, JavaScript, XML, Microsoft SQL Server, Programming, Software Development, Linux, AJAX, OS/400, PHP, T-SQL, Databases, IBM iSeries, Presenter, ERP, Disaster Recovery, Visual Basic, CRM, Project Management, Microsoft Office, Management, Process Improvement, Team Building, Cloud Computing, Strategic Planning, SaaS
Education
Brigham Young University - Idaho 1991 — 1998
AAS, Information Systems
Rio Tinto September 2014 - June 2015
inContact August 2013 - September 2014
Refreshing Employment September 2012 - August 2013
Mrs. Fields Famous Brands October 2007 - August 2012
BKM Inc 2006 - 2007
Timpanogos Technologies January 2005 - January 2006
ARKONA, A DEALERTRACK COMPANY January 2004 - January 2005
ARTCO (US), INC., SUBSIDIARY OF TAYLOR CORPORATION January 1998 - January 2004
Skills
RPG, SQL, DB2, JavaScript, XML, Microsoft SQL Server, Programming, Software Development, Linux, AJAX, OS/400, PHP, T-SQL, Databases, IBM iSeries, Presenter, ERP, Disaster Recovery, Visual Basic, CRM, Project Management, Microsoft Office, Management, Process Improvement, Team Building, Cloud Computing, Strategic Planning, SaaS
Education
Brigham Young University - Idaho 1991 — 1998
AAS, Information Systems
Henry St. Andre Henry St. Andre's inContact Experience March 2010 - Present
Job Trust Office Director at inContact
Industry Telecommunications
Experience
inContact March 2010 - Present
Cloud Security Alliance 2011 - 2011
UCN 2008 - March 2010
inContact 2008 - 2009
I-link Incorporated 2000 - 2003
Teltrust 1998 - 2000
One-2-One Communications 1984 - 1992
Skills
SIP, SS7, T1, Cloud Security, DS3, Telecommunications..., Cloud Computing, VoIP, DC Power, Telecommunications, SaaS, IVR, Networking, Messaging, System Architecture, Network Design, Call Centers, Computer Network..., Ethernet, Telephony, MPLS, Integration, Operating Systems, Business Analysis, Network Security, TDM, Contact Centers, Product Management, Unified Communications, Wireless, Professional Services, IP, Managed Services, Data Center, Network Architecture, Enterprise Software
Education
Arizona State University 1979 — 1983
Electrical Engineering
Arizona State University 1979 — 1983
Electrical Engineering Technologies/Technicians
inContact March 2010 - Present
Cloud Security Alliance 2011 - 2011
UCN 2008 - March 2010
inContact 2008 - 2009
I-link Incorporated 2000 - 2003
Teltrust 1998 - 2000
One-2-One Communications 1984 - 1992
Skills
SIP, SS7, T1, Cloud Security, DS3, Telecommunications..., Cloud Computing, VoIP, DC Power, Telecommunications, SaaS, IVR, Networking, Messaging, System Architecture, Network Design, Call Centers, Computer Network..., Ethernet, Telephony, MPLS, Integration, Operating Systems, Business Analysis, Network Security, TDM, Contact Centers, Product Management, Unified Communications, Wireless, Professional Services, IP, Managed Services, Data Center, Network Architecture, Enterprise Software
Education
Arizona State University 1979 — 1983
Electrical Engineering
Arizona State University 1979 — 1983
Electrical Engineering Technologies/Technicians
David Tupper David Tupper's inContact Experience December 2014 - Present
Job Technical Support Engineer II at inContact
Industry Telecommunications
Experience
inContact December 2014 - Present
Provide Commerce June 2013 - December 2014
Hollywood Casino September 2012 - June 2013
RGBSI Contracting at Arvin Meritor May 2012 - September 2012
Central Ohio Primary Care Physicians March 2010 - April 2012
J. P Morgan Chase 1995 - 2008
Skills
Integration, Process Improvement, VMware, Windows Server, Software Documentation, Vendor Management, Active Directory, Disaster Recovery, Troubleshooting, Computer Hardware, Networking, Software Installation, Technical Support, Hardware
Education
Capital University 1981 — 1987
BA, Chemistry Education
inContact December 2014 - Present
Provide Commerce June 2013 - December 2014
Hollywood Casino September 2012 - June 2013
RGBSI Contracting at Arvin Meritor May 2012 - September 2012
Central Ohio Primary Care Physicians March 2010 - April 2012
J. P Morgan Chase 1995 - 2008
Skills
Integration, Process Improvement, VMware, Windows Server, Software Documentation, Vendor Management, Active Directory, Disaster Recovery, Troubleshooting, Computer Hardware, Networking, Software Installation, Technical Support, Hardware
Education
Capital University 1981 — 1987
BA, Chemistry Education
Troy Plott Troy Plott's inContact Experience December 2014 - Present
Job
Industry Telecommunications
Experience
inContact December 2014 - Present
Interactive Intelligence April 2009 - December 2014
Vonage April 2008 - February 2009
Fifth Third Bank November 2005 - April 2008
American Express 1999 - 2005
Prudential Financial 1997 - 1999
AT&T 1996 - 1997
Wachovia 1993 - 1996
Skills
Workforce Management, Call Center, Contact Centers, IEX, Call Centers, IVR, Customer Experience, CRM, Operations Management, Unified Communications, Workforce Planning, Vendor Management, Management, Business Analysis, Telephony, Leadership, SaaS, Team Building, Salesforce.com, BPO
Education
Bridgewater College 1989 — 1993
Bachelor of Science, Business Administration
inContact December 2014 - Present
Interactive Intelligence April 2009 - December 2014
Vonage April 2008 - February 2009
Fifth Third Bank November 2005 - April 2008
American Express 1999 - 2005
Prudential Financial 1997 - 1999
AT&T 1996 - 1997
Wachovia 1993 - 1996
Skills
Workforce Management, Call Center, Contact Centers, IEX, Call Centers, IVR, Customer Experience, CRM, Operations Management, Unified Communications, Workforce Planning, Vendor Management, Management, Business Analysis, Telephony, Leadership, SaaS, Team Building, Salesforce.com, BPO
Education
Bridgewater College 1989 — 1993
Bachelor of Science, Business Administration
John Sientz John Sientz's inContact Experience March 2013 - Present
Job Staff Implementation Manager, Professional Services, at inContact
Industry Telecommunications
Experience
inContact March 2013 - Present
Convergys 1999 - 2012
Packard Bell NEC 1992 - 1999
Skills
BPO, Call Center, Outsourcing, Offshoring, Contact Centers, Service Delivery, Workforce Management, IVR, Solution Architecture, Vendor Management, Sla, Transition Management, Telecommunications, Process Improvement, Customer Experience, RFP, Inbound Marketing, Pre-sales, Business Process..., CRM, Call Centers, Solution Selling, Team Management, IT Outsourcing, Customer Satisfaction, Project Management, Program Management, Management, Strategy, Business Process, Professional Services, Leadership
Education
Cornell University
A.B., History, Government
inContact March 2013 - Present
Convergys 1999 - 2012
Packard Bell NEC 1992 - 1999
Skills
BPO, Call Center, Outsourcing, Offshoring, Contact Centers, Service Delivery, Workforce Management, IVR, Solution Architecture, Vendor Management, Sla, Transition Management, Telecommunications, Process Improvement, Customer Experience, RFP, Inbound Marketing, Pre-sales, Business Process..., CRM, Call Centers, Solution Selling, Team Management, IT Outsourcing, Customer Satisfaction, Project Management, Program Management, Management, Strategy, Business Process, Professional Services, Leadership
Education
Cornell University
A.B., History, Government
James Noah's inContact Experience January 2013 - February 2015
Job SaaS Market Advisor at Goldman
Industry Computer Software
Experience
Goldman February 2015 - Present
inContact January 2013 - February 2015
Verint (GMT aquisition) September 2011 - April 2013
GMT Corp. January 2006 - November 2011
Interactive Intelligence January 2004 - December 2006
Verint-Systems 2001 - January 2004
Hewlett-Packard August 1995 - November 2000
Skills
Solution Selling, Enterprise Software, Business Development, Unified Communications, Strategy, Sales Messaging, Sales Management, Presentations, Call Center, Salesforce.com, Analytics, Call Centers, Sales, Leadership, Cloud Computing, Professional Services, Program Management, Management, Contact Centers, SaaS, Team Building, Sales Operations, Entrepreneurship, Strategic Partnerships, Lead Generation, CRM, Sales Process, Direct Sales, Telecommunications, Account Management
Education
Kellogg Executive Education 2013 — 2014
Business, International Business
Texas 1988 — 1993
Business Administration, International Business
Goldman February 2015 - Present
inContact January 2013 - February 2015
Verint (GMT aquisition) September 2011 - April 2013
GMT Corp. January 2006 - November 2011
Interactive Intelligence January 2004 - December 2006
Verint-Systems 2001 - January 2004
Hewlett-Packard August 1995 - November 2000
Skills
Solution Selling, Enterprise Software, Business Development, Unified Communications, Strategy, Sales Messaging, Sales Management, Presentations, Call Center, Salesforce.com, Analytics, Call Centers, Sales, Leadership, Cloud Computing, Professional Services, Program Management, Management, Contact Centers, SaaS, Team Building, Sales Operations, Entrepreneurship, Strategic Partnerships, Lead Generation, CRM, Sales Process, Direct Sales, Telecommunications, Account Management
Education
Kellogg Executive Education 2013 — 2014
Business, International Business
Texas 1988 — 1993
Business Administration, International Business
Justin Sorensen, CAPM Justin Sorensen, CAPM's inContact Experience October 2014 - Present
Job Project Manager, Product at inContact
Industry Computer Software
Experience
inContact October 2014 - Present
inContact October 2010 - September 2014
inContact September 2008 - October 2010
Skills
SaaS, IVR, Call Centers, Customer Experience, Contact Centers, ACD, Professional Services, Telephony, Customer Satisfaction, CRM, Salesforce.com, Networking, Telecommunications, Unified Communications
Education
Arizona State University 2015 — 2016
Master of Information Management, Information Management
University of Utah - David Eccles School of Business 2002 — 2005
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
inContact October 2014 - Present
inContact October 2010 - September 2014
inContact September 2008 - October 2010
Skills
SaaS, IVR, Call Centers, Customer Experience, Contact Centers, ACD, Professional Services, Telephony, Customer Satisfaction, CRM, Salesforce.com, Networking, Telecommunications, Unified Communications
Education
Arizona State University 2015 — 2016
Master of Information Management, Information Management
University of Utah - David Eccles School of Business 2002 — 2005
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Jeff Walpole Jeff Walpole's inContact Experience April 2014 - May 2015
Job Global Partner Programs at Symantec
Industry Marketing and Advertising
Experience
Symantec May 2015 - Present
inContact April 2014 - May 2015
Speed of Sound Band 2013 - 2015
SOS Entertainment 2013 - 2015
Speed of Sound Band 2013 - 2015
Henry Schein January 2012 - November 2013
Canon USA May 2009 - April 2012
Canon USA April 1987 - May 2011
Novell March 2006 - October 2008
BMC Software April 1998 - August 2003
Skills
Channel, Go-to-market Strategy, Multi-channel Marketing, Solution Selling, Product Marketing, Business Alliances, Strategic Partnerships, Demand Generation, Sales Enablement, Channel Partners, Product Management, Sales, B2B, Selling, Account Management, New Business Development, E-commerce, Marketing, Competitive Analysis, Direct Sales, Strategy, Sales Operations, Product Development, Lead Generation, Program Management
Education
Brigham Young University - Hawaii 1976 — 1981
Bachelor's degree, Business Administration and Management, General
Weber State University
General, Marketing/Marketing Management, General
Symantec May 2015 - Present
inContact April 2014 - May 2015
Speed of Sound Band 2013 - 2015
SOS Entertainment 2013 - 2015
Speed of Sound Band 2013 - 2015
Henry Schein January 2012 - November 2013
Canon USA May 2009 - April 2012
Canon USA April 1987 - May 2011
Novell March 2006 - October 2008
BMC Software April 1998 - August 2003
Skills
Channel, Go-to-market Strategy, Multi-channel Marketing, Solution Selling, Product Marketing, Business Alliances, Strategic Partnerships, Demand Generation, Sales Enablement, Channel Partners, Product Management, Sales, B2B, Selling, Account Management, New Business Development, E-commerce, Marketing, Competitive Analysis, Direct Sales, Strategy, Sales Operations, Product Development, Lead Generation, Program Management
Education
Brigham Young University - Hawaii 1976 — 1981
Bachelor's degree, Business Administration and Management, General
Weber State University
General, Marketing/Marketing Management, General
Mark Ervin Mark Ervin's inContact Experience 2010 - 2014
Job Director Channel Sales at Corvisa
Industry Computer Software
Experience
Corvisa 2014 - Present
Corvisa 2014 - 2015
inContact 2010 - 2014
Launch Sales and Marketing LLC 2010 - 2010
Namaste Capital April 2006 - 2010
First National Bank 2008 - 2009
Altiris 2005 - 2006
Handango 2001 - 2002
Iomega Corporation June 2000 - October 2001
Iomega Corporation March 1999 - June 2000
Skills
Strategic Partnerships, SaaS, CRM, New Business Development, Strategy, Enterprise Software, Sales Management, Multi-channel Marketing, Product Marketing, Sales Enablement, Go-to-market Strategy, Call Centers, Start-ups, Marketing, Salesforce.com, Cloud Computing, Lead Generation, Business Development, Sales, Channel, Management, Product Management, Direct Sales, Social Media Marketing, Selling, Sales Process, Professional Services, Leadership, Channel Partners, B2B, Solution Selling, Competitive Analysis, Strategic Planning, Team Leadership, Marketing Communications, Integrated Marketing, Demand Generation, Consulting, Business Planning, Sales Presentations, Partner Management, Training, Account Management, Vendor Management, Business Alliances, Team Management, Sales Operations, Marketing Automation, Executive Management, Forecasting
Education
Southern Methodist University - Cox School of Business 2002 — 2004
MBA, Marketing
Brigham Young University 1989 — 1993
BA, Advertising, Marketing
Corvisa 2014 - Present
Corvisa 2014 - 2015
inContact 2010 - 2014
Launch Sales and Marketing LLC 2010 - 2010
Namaste Capital April 2006 - 2010
First National Bank 2008 - 2009
Altiris 2005 - 2006
Handango 2001 - 2002
Iomega Corporation June 2000 - October 2001
Iomega Corporation March 1999 - June 2000
Skills
Strategic Partnerships, SaaS, CRM, New Business Development, Strategy, Enterprise Software, Sales Management, Multi-channel Marketing, Product Marketing, Sales Enablement, Go-to-market Strategy, Call Centers, Start-ups, Marketing, Salesforce.com, Cloud Computing, Lead Generation, Business Development, Sales, Channel, Management, Product Management, Direct Sales, Social Media Marketing, Selling, Sales Process, Professional Services, Leadership, Channel Partners, B2B, Solution Selling, Competitive Analysis, Strategic Planning, Team Leadership, Marketing Communications, Integrated Marketing, Demand Generation, Consulting, Business Planning, Sales Presentations, Partner Management, Training, Account Management, Vendor Management, Business Alliances, Team Management, Sales Operations, Marketing Automation, Executive Management, Forecasting
Education
Southern Methodist University - Cox School of Business 2002 — 2004
MBA, Marketing
Brigham Young University 1989 — 1993
BA, Advertising, Marketing
Julian Critchfield Julian Critchfield's inContact Experience January 2014 - Present
Job
Industry Computer Software
Experience
inContact January 2014 - Present
GE Healthcare October 2011 - January 2014
Micro Focus April 2010 - September 2011
Oracle June 2004 - March 2010
Dynix September 2000 - June 2004
Dynix September 2000 - June 2004
HotData April 1999 - September 2000
NewTek October 1996 - March 1999
WordPerfect, Novell, Microsoft & Folio Corp August 1988 - October 1996
Microsoft 1995 - 1996
Skills
Agile Methodologies, Architectures, Board of Director..., Budgets, Business Development, Business Intelligence, Business Strategy, Cloud Computing, Engineering, Enterprise Software, Executive Management, Integration, Leadership, Management Consulting, SDLC, Software Engineering, SaaS, Start-ups, Software Development, Management, Project Management, Product Development, SOA, Product Management, Project Planning, Quality Assurance, Oracle, IT Strategy, Strategy, Consulting, Mobile Devices, Strategic Partnerships, Program Management, Analytics, CRM, Software Project..., Cross-functional Team..., Professional Services, Networking, Enterprise Architecture, Security, Information Technology, Vendor Management, Go-to-market Strategy, Solution Selling, Scrum, Architecture, Human Resources, Java, P
Education
California Coast University 1999 — 2000
MBA, Business
Brigham Young University 1984 — 1990
BS, Computer Science
inContact January 2014 - Present
GE Healthcare October 2011 - January 2014
Micro Focus April 2010 - September 2011
Oracle June 2004 - March 2010
Dynix September 2000 - June 2004
Dynix September 2000 - June 2004
HotData April 1999 - September 2000
NewTek October 1996 - March 1999
WordPerfect, Novell, Microsoft & Folio Corp August 1988 - October 1996
Microsoft 1995 - 1996
Skills
Agile Methodologies, Architectures, Board of Director..., Budgets, Business Development, Business Intelligence, Business Strategy, Cloud Computing, Engineering, Enterprise Software, Executive Management, Integration, Leadership, Management Consulting, SDLC, Software Engineering, SaaS, Start-ups, Software Development, Management, Project Management, Product Development, SOA, Product Management, Project Planning, Quality Assurance, Oracle, IT Strategy, Strategy, Consulting, Mobile Devices, Strategic Partnerships, Program Management, Analytics, CRM, Software Project..., Cross-functional Team..., Professional Services, Networking, Enterprise Architecture, Security, Information Technology, Vendor Management, Go-to-market Strategy, Solution Selling, Scrum, Architecture, Human Resources, Java, P
Education
California Coast University 1999 — 2000
MBA, Business
Brigham Young University 1984 — 1990
BS, Computer Science
Alfredo M Serrano Alfredo M Serrano's inContact Experience January 2013 - January 2014
Job Information Technology and Services / Cloud Computing Technology / Cloud Content Enterprise Services
Industry Information Technology and Services
Experience
CenturyLink Business September 2014 - Present
inContact January 2013 - January 2014
Airband Communications February 2008 - January 2013
BlueNote Networks January 2005 - January 2008
Skills
SIP, Cisco, Managed Services, SIP Trunking, Enterprise Architecture, VoIP, Telephony, IP, Wireless, Hosted Services, Internet Services, MPLS, Telecommunications, Consultative Selling, Network Design, WAN, LAN/WAN, Switches, Unified Communications, Account Management, Sales Engineering, Product Management, Cisco Technologies, Selling, LAN-WAN, VPN, SaaS, Cloud Computing, Call Center, Integration, Co-location, Enterprise Software, IP PBX, Video Conferencing, Data Center, Solution Selling, T1, Networking, TDM, Service Delivery, Metro Ethernet, Optical Fiber, Long Distance, Computer Network..., Fiber Optics, CDMA, Wireless Networking, PRI, Professional Services, Channel Partners
Education
Cal State Fullerton 1980 — 1986
Bachelor's degree
CenturyLink Business September 2014 - Present
inContact January 2013 - January 2014
Airband Communications February 2008 - January 2013
BlueNote Networks January 2005 - January 2008
Skills
SIP, Cisco, Managed Services, SIP Trunking, Enterprise Architecture, VoIP, Telephony, IP, Wireless, Hosted Services, Internet Services, MPLS, Telecommunications, Consultative Selling, Network Design, WAN, LAN/WAN, Switches, Unified Communications, Account Management, Sales Engineering, Product Management, Cisco Technologies, Selling, LAN-WAN, VPN, SaaS, Cloud Computing, Call Center, Integration, Co-location, Enterprise Software, IP PBX, Video Conferencing, Data Center, Solution Selling, T1, Networking, TDM, Service Delivery, Metro Ethernet, Optical Fiber, Long Distance, Computer Network..., Fiber Optics, CDMA, Wireless Networking, PRI, Professional Services, Channel Partners
Education
Cal State Fullerton 1980 — 1986
Bachelor's degree
Emmanuel De'Mzee Emmanuel De'Mzee's inContact Experience August 2008 - Present
Job Database Administrator at inContact
Industry Computer Software
Experience
inContact August 2008 - Present
Skills
XML, Oracle, T-SQL, Databases, Microsoft SQL Server, Linux, JavaScript
Education
Brigham Young University - Idaho 1999 — 2004
BS, Computer Information System
inContact August 2008 - Present
Skills
XML, Oracle, T-SQL, Databases, Microsoft SQL Server, Linux, JavaScript
Education
Brigham Young University - Idaho 1999 — 2004
BS, Computer Information System
Dave Ericson's inContact Experience 2002 - August 2003
Job VP Operations at Sling TV
Industry Information Technology and Services
Experience
Sling TV July 2014 - Present
EchoStar Corporation December 2010 - Present
DISH Digital July 2012 - July 2014
Move Networks December 2009 - December 2010
Move Networks Inc. March 2006 - December 2009
Brigham Young University March 2005 - March 2006
Brigham Young University November 2003 - March 2005
inContact 2002 - August 2003
I-Link Inc. 2000 - 2002
I-Link Inc. 1998 - 2000
Education
Brigham Young University
Bachelor's degree, Broadcast Media Management
Sling TV July 2014 - Present
EchoStar Corporation December 2010 - Present
DISH Digital July 2012 - July 2014
Move Networks December 2009 - December 2010
Move Networks Inc. March 2006 - December 2009
Brigham Young University March 2005 - March 2006
Brigham Young University November 2003 - March 2005
inContact 2002 - August 2003
I-Link Inc. 2000 - 2002
I-Link Inc. 1998 - 2000
Education
Brigham Young University
Bachelor's degree, Broadcast Media Management
'Sunny' Hemant Gosain's inContact Experience August 2011 - February 2014
Job Chairman of the Board & CEO, Omniquo, Inc
Industry Computer Software
Experience
PRO Unlimited April 2015 - Present
University of Arkansas March 2015 - Present
Omniquo, inc March 2014 - Present
Purplista January 2014 - Present
Ambivo, Inc July 2011 - Present
Eweclid, Inc. September 2012 - Present
inContact August 2011 - February 2014
Compiere, Inc March 2007 - July 2011
Oracle September 1998 - March 2007
Oracle June 1997 - September 1998
Skills
Enterprise Software, Integration, Project Planning, Web Applications, SaaS, Strategic Partnerships, Product Management, Start-ups, ERP, Strategy, Cloud Computing, Software Project..., Management, Product Development, Software Development, Business Intelligence, Data Center, Business Development, Agile Methodologies, Analytics, Mobile Devices, Mergers & Acquisitions, Go-to-market Strategy, IT Strategy, CRM, Cross-functional Team..., Business Alliances, E-commerce, Mobile Applications, Professional Services, Outsourcing, Executive Management, Product Marketing, Big Data, Enterprise Architecture, Program Management
Education
University of Arkansas at Fayetteville 1994 — 1995
MBA
Delhi College of Engineering 1989 — 1993
Bachelors
PRO Unlimited April 2015 - Present
University of Arkansas March 2015 - Present
Omniquo, inc March 2014 - Present
Purplista January 2014 - Present
Ambivo, Inc July 2011 - Present
Eweclid, Inc. September 2012 - Present
inContact August 2011 - February 2014
Compiere, Inc March 2007 - July 2011
Oracle September 1998 - March 2007
Oracle June 1997 - September 1998
Skills
Enterprise Software, Integration, Project Planning, Web Applications, SaaS, Strategic Partnerships, Product Management, Start-ups, ERP, Strategy, Cloud Computing, Software Project..., Management, Product Development, Software Development, Business Intelligence, Data Center, Business Development, Agile Methodologies, Analytics, Mobile Devices, Mergers & Acquisitions, Go-to-market Strategy, IT Strategy, CRM, Cross-functional Team..., Business Alliances, E-commerce, Mobile Applications, Professional Services, Outsourcing, Executive Management, Product Marketing, Big Data, Enterprise Architecture, Program Management
Education
University of Arkansas at Fayetteville 1994 — 1995
MBA
Delhi College of Engineering 1989 — 1993
Bachelors
Jonathan Brinson's inContact Experience February 2015 - May 2015
Job
Industry Telecommunications
Experience
VoltDelta July 2015 - Present
inContact February 2015 - May 2015
Coordinated Systems, Inc. 2012 - February 2015
Adtech Global Solutions 2011 - 2011
Verint Systems (Witness Actionable Solutions) 2006 - 2011
Witness Systems 2000 - 2006
Skills
Call Center, VoIP, Avaya, Workforce Management, Customer Relations, Telecommunications, Enterprise Software, Account Management, New Business Development, Telephony, CTI, Customer Service, IVR, Call Centers, ACD, Troubleshooting, Integration, SIP, Salesforce.com, Strategic Partnerships, Solution Selling, Cloud Computing, Managed Services, SaaS, Direct Sales, Professional Services, Management, Channel Partners, B2B, Contact Centers, Sales, Wireless, Data Center, Unified Communications, Call Logging, Pre-sales, MPLS, Sales Engineering, SIP Trunking, Video Conferencing, Unified Messaging, Co-location, Go-to-market Strategy, IP, Hosted Services, Cisco Technologies, WAN, Sales Process, Software Industry, Networking
Education
Brenau University 1996 — 1998
MBA, General Business
University of Georgia - Terry College of Business 1990 — 1994
Bachelor of Business Administration (BBA), Management Information Systems, General
VoltDelta July 2015 - Present
inContact February 2015 - May 2015
Coordinated Systems, Inc. 2012 - February 2015
Adtech Global Solutions 2011 - 2011
Verint Systems (Witness Actionable Solutions) 2006 - 2011
Witness Systems 2000 - 2006
Skills
Call Center, VoIP, Avaya, Workforce Management, Customer Relations, Telecommunications, Enterprise Software, Account Management, New Business Development, Telephony, CTI, Customer Service, IVR, Call Centers, ACD, Troubleshooting, Integration, SIP, Salesforce.com, Strategic Partnerships, Solution Selling, Cloud Computing, Managed Services, SaaS, Direct Sales, Professional Services, Management, Channel Partners, B2B, Contact Centers, Sales, Wireless, Data Center, Unified Communications, Call Logging, Pre-sales, MPLS, Sales Engineering, SIP Trunking, Video Conferencing, Unified Messaging, Co-location, Go-to-market Strategy, IP, Hosted Services, Cisco Technologies, WAN, Sales Process, Software Industry, Networking
Education
Brenau University 1996 — 1998
MBA, General Business
University of Georgia - Terry College of Business 1990 — 1994
Bachelor of Business Administration (BBA), Management Information Systems, General
Remington Roylance's inContact Experience April 2015 - Present
Job Knowledge Specialist at inContact
Industry Internet
Experience
inContact April 2015 - Present
eBay August 2011 - April 2015
Enterprise Rent-A-Car June 2010 - July 2011
U.S. Census Bureau April 2010 - May 2010
Overstock.com May 2008 - February 2010
Skills
Knowledge Management, KCS, Salesforce Knowledge, Oracle Knowledge, HTML, Dreamweaver, Writing, JIRA, Organization Skills, Leadership, High Level Of Accuracy, Requirements Gathering, SQL, Databases, Confluence, Microsoft Office
Education
Brigham Young University
Bachelor of Science, Information Systems
inContact April 2015 - Present
eBay August 2011 - April 2015
Enterprise Rent-A-Car June 2010 - July 2011
U.S. Census Bureau April 2010 - May 2010
Overstock.com May 2008 - February 2010
Skills
Knowledge Management, KCS, Salesforce Knowledge, Oracle Knowledge, HTML, Dreamweaver, Writing, JIRA, Organization Skills, Leadership, High Level Of Accuracy, Requirements Gathering, SQL, Databases, Confluence, Microsoft Office
Education
Brigham Young University
Bachelor of Science, Information Systems
Maura Olszanskyj's inContact Experience May 2013 - January 2015
Job Software Architect at Steton
Industry Computer Software
Experience
Steton January 2015 - Present
inContact May 2013 - January 2015
Caradigm May 2012 - May 2013
Thomson Reuters 2002 - 2012
Evans & Sutherland 1998 - 2002
Onyx Graphics 1996 - 1998
Microsoft 1991 - 1996
Skills
C#, .NET, LINQ, WCF, WPF, XML, XSD, Web Services, OData, C++, C, COM, MFC, Windows Server 2008, Windows Server 2003, Powershell, JavaScript, ActionScript, Agile, Scrum, Continuous Integration, Subversion, Agile Methodologies, Software Design, Software Engineering, Software Development, JQuery, ASP.NET, Object Oriented Design, User Interface, SDLC, REST, SQL, XSLT, jQuery, HTML 5, HTML5
Education
Dartmouth College 1987 — 1991
Bachelor of Arts (B.A.), Dual major in Computer Science and Mathematics and minor in Economics, Summa cum Laude
Steton January 2015 - Present
inContact May 2013 - January 2015
Caradigm May 2012 - May 2013
Thomson Reuters 2002 - 2012
Evans & Sutherland 1998 - 2002
Onyx Graphics 1996 - 1998
Microsoft 1991 - 1996
Skills
C#, .NET, LINQ, WCF, WPF, XML, XSD, Web Services, OData, C++, C, COM, MFC, Windows Server 2008, Windows Server 2003, Powershell, JavaScript, ActionScript, Agile, Scrum, Continuous Integration, Subversion, Agile Methodologies, Software Design, Software Engineering, Software Development, JQuery, ASP.NET, Object Oriented Design, User Interface, SDLC, REST, SQL, XSLT, jQuery, HTML 5, HTML5
Education
Dartmouth College 1987 — 1991
Bachelor of Arts (B.A.), Dual major in Computer Science and Mathematics and minor in Economics, Summa cum Laude
Ken Falk's inContact Experience May 2014 - Present
Job Product Manager at inContact
Industry Telecommunications
Experience
inContact May 2014 - Present
Uptivity September 2013 - May 2014
Uptivity November 2009 - September 2013
CallCopy Inc. May 2007 - November 2009
Teleperformance USA September 1999 - May 2007
Skills
Call Center, VoIP, Solution Design, Telecommunications, Network Infrastructure, Management, Call Centers, Solution Architecture, Cisco Technologies, Contact Centers, SaaS, Avaya, Troubleshooting, Unified Communications, Vendor Management, Workforce Management, Visio, Business Development, Telephony, IVR, Cloud Computing, Solution Selling, Technical Support, Servers, Switches, Enterprise Software, CRM, Integration, CTI, ACD, Customer Experience, Call Logging, Managed Services, Salesforce.com, Product Management
Education
Columbus State Community College 2003 — 2003
The Ohio State University 1998 — 1999
inContact May 2014 - Present
Uptivity September 2013 - May 2014
Uptivity November 2009 - September 2013
CallCopy Inc. May 2007 - November 2009
Teleperformance USA September 1999 - May 2007
Skills
Call Center, VoIP, Solution Design, Telecommunications, Network Infrastructure, Management, Call Centers, Solution Architecture, Cisco Technologies, Contact Centers, SaaS, Avaya, Troubleshooting, Unified Communications, Vendor Management, Workforce Management, Visio, Business Development, Telephony, IVR, Cloud Computing, Solution Selling, Technical Support, Servers, Switches, Enterprise Software, CRM, Integration, CTI, ACD, Customer Experience, Call Logging, Managed Services, Salesforce.com, Product Management
Education
Columbus State Community College 2003 — 2003
The Ohio State University 1998 — 1999
Russell O'Brien's inContact Experience February 2015 - Present
Job District Sales Manager at inContact
Industry Computer Software
Experience
inContact February 2015 - Present
Oracle January 2013 - February 2015
Oerlikon 2002 - 2012
DISC 2001 - 2002
KAO/Zomax 1998 - 2000
Panasonic Disc Services Corp 1997 - 1998
Del Mar Avionics 1994 - 1997
United States Air Force 1984 - 1989
Skills
Vendor Management, Operations Management, Manufacturing, Product Management, Product Development, International Sales, Sales Process, Direct Sales, Sales, Process Improvement, Customer Service, Management, Project Planning, Strategic Planning, Strategy, Business Strategy, New Business Development, Contract Negotiation, Account Management, Sales Operations, Key Account Management, Training, CRM, Leadership, Sales Management, Project Management, Cloud Computing, Lead Generation, Business Development, SaaS, Cross-functional Team..., Product Marketing, Salesforce.com, Strategic Partnerships, Enterprise Software, Start-ups, B2B, Competitive Analysis, Solution Selling, Channel Partners, Team Leadership
Education
California State University-Dominguez Hills 2004 — 2008
MBA, Business Administration and Management, General
California Polytechnic State University-San Luis Obispo 1989 — 1992
BS, Environmental Science
inContact February 2015 - Present
Oracle January 2013 - February 2015
Oerlikon 2002 - 2012
DISC 2001 - 2002
KAO/Zomax 1998 - 2000
Panasonic Disc Services Corp 1997 - 1998
Del Mar Avionics 1994 - 1997
United States Air Force 1984 - 1989
Skills
Vendor Management, Operations Management, Manufacturing, Product Management, Product Development, International Sales, Sales Process, Direct Sales, Sales, Process Improvement, Customer Service, Management, Project Planning, Strategic Planning, Strategy, Business Strategy, New Business Development, Contract Negotiation, Account Management, Sales Operations, Key Account Management, Training, CRM, Leadership, Sales Management, Project Management, Cloud Computing, Lead Generation, Business Development, SaaS, Cross-functional Team..., Product Marketing, Salesforce.com, Strategic Partnerships, Enterprise Software, Start-ups, B2B, Competitive Analysis, Solution Selling, Channel Partners, Team Leadership
Education
California State University-Dominguez Hills 2004 — 2008
MBA, Business Administration and Management, General
California Polytechnic State University-San Luis Obispo 1989 — 1992
BS, Environmental Science
Jeff Canter's inContact Experience November 2014 - Present
Job SVP, Services
Industry Computer Software
Experience
inContact November 2014 - Present
inContact May 2014 - October 2014
Uptivity September 2011 - May 2014
CallCopy Inc. January 2006 - September 2011
Teleperformance 1997 - 2004
Skills
Unified Communications, Sales, Sales Management, Management, Telecommunications, VoIP, Leadership, Call Center, Avaya, CRM, Call Centers, Enterprise Software, Solution Selling, Salesforce.com, Vendor Management, Team Leadership, Telephony, Contact Centers, Workforce Management, SaaS, Managed Services, Strategic Partnerships
Education
Capital University 1994 — 1999
Computer Science
inContact November 2014 - Present
inContact May 2014 - October 2014
Uptivity September 2011 - May 2014
CallCopy Inc. January 2006 - September 2011
Teleperformance 1997 - 2004
Skills
Unified Communications, Sales, Sales Management, Management, Telecommunications, VoIP, Leadership, Call Center, Avaya, CRM, Call Centers, Enterprise Software, Solution Selling, Salesforce.com, Vendor Management, Team Leadership, Telephony, Contact Centers, Workforce Management, SaaS, Managed Services, Strategic Partnerships
Education
Capital University 1994 — 1999
Computer Science
Ben Miller's inContact Experience May 2014 - June 2015
Job Senior Vice President Sales, Americas at NewNet Communication VoltDelta OnDemand
Industry Information Technology and Services
Experience
NewNet Communication Technologies June 2015 - Present
inContact May 2014 - June 2015
Interactive Intelligence March 2011 - May 2014
Sensory Technologies December 2009 - February 2011
Double Take Software September 2002 - December 2009
Iron Mountain Records Management January 2002 - September 2002
Monster July 1999 - January 2002
Pitney Bowes November 1997 - June 1999
CNN May 1996 - October 1997
Skills
SaaS, Channel, Lead Generation, Managed Services, Product Marketing, Team Management, Channel Creation, Channel Programs, Channel Expansion, Business Strategy, Cloud Computing, Unified Communications, Salesforce.com, Virtualization, Channel Sales, Product Management, Go-to-market Strategy, Sales Process, Enterprise Software, Business Development, Start-ups, Channel Partners, Strategy, Sales Management, Management, Strategic Partnerships, Professional Services, Sales, Leadership, Solution Selling, Selling, Business Alliances, Direct Sales, CRM, Sales Operations, Partner Management, Sales Presentations, International Sales, Hosted Services, Partner Development, Software Industry, Sales Enablement, Marketing Strategy, Demand Generation, Strategic Alliances, Marketing, Program Management, Account Management, Multi-channel Marketing, Storage
Education
Ball State University 1992 — 1996
Bachelor's degree, Business/Corporate Communications
NewNet Communication Technologies June 2015 - Present
inContact May 2014 - June 2015
Interactive Intelligence March 2011 - May 2014
Sensory Technologies December 2009 - February 2011
Double Take Software September 2002 - December 2009
Iron Mountain Records Management January 2002 - September 2002
Monster July 1999 - January 2002
Pitney Bowes November 1997 - June 1999
CNN May 1996 - October 1997
Skills
SaaS, Channel, Lead Generation, Managed Services, Product Marketing, Team Management, Channel Creation, Channel Programs, Channel Expansion, Business Strategy, Cloud Computing, Unified Communications, Salesforce.com, Virtualization, Channel Sales, Product Management, Go-to-market Strategy, Sales Process, Enterprise Software, Business Development, Start-ups, Channel Partners, Strategy, Sales Management, Management, Strategic Partnerships, Professional Services, Sales, Leadership, Solution Selling, Selling, Business Alliances, Direct Sales, CRM, Sales Operations, Partner Management, Sales Presentations, International Sales, Hosted Services, Partner Development, Software Industry, Sales Enablement, Marketing Strategy, Demand Generation, Strategic Alliances, Marketing, Program Management, Account Management, Multi-channel Marketing, Storage
Education
Ball State University 1992 — 1996
Bachelor's degree, Business/Corporate Communications
Aaron Neal's inContact Experience September 2014 - Present
Job Technical Success Manager at inContact
Industry Information Technology and Services
Experience
inContact September 2014 - Present
LDS church March 2014 - September 2014
StorageCraft Technology Corporation August 2011 - March 2014
LANDesk Software January 2011 - August 2011
Landesk Software October 2010 - February 2011
LANDesk Software January 2009 - October 2010
North Country CHC April 2005 - January 2009
American Association of Colleges for Teacher Education 2005 - 2007
Community health care 2003 - 2007
Skills
Technical Support, Active Directory, SaaS, Virtualization, Windows Server, Troubleshooting, Cloud Computing, Linux, Microsoft SQL Server, System Deployment, Disaster Recovery, Project Management, Storage, Security, Program Management, Hardware, VMware, Process Improvement, Enterprise Software, Servers, Data Center, Network Security, IT Service Management, Operating Systems, Management, Professional Services, Networking
Education
City University of Seattle 2001 — 2004
BS, Computer Systems
inContact September 2014 - Present
LDS church March 2014 - September 2014
StorageCraft Technology Corporation August 2011 - March 2014
LANDesk Software January 2011 - August 2011
Landesk Software October 2010 - February 2011
LANDesk Software January 2009 - October 2010
North Country CHC April 2005 - January 2009
American Association of Colleges for Teacher Education 2005 - 2007
Community health care 2003 - 2007
Skills
Technical Support, Active Directory, SaaS, Virtualization, Windows Server, Troubleshooting, Cloud Computing, Linux, Microsoft SQL Server, System Deployment, Disaster Recovery, Project Management, Storage, Security, Program Management, Hardware, VMware, Process Improvement, Enterprise Software, Servers, Data Center, Network Security, IT Service Management, Operating Systems, Management, Professional Services, Networking
Education
City University of Seattle 2001 — 2004
BS, Computer Systems
Sarah Udy-Hegvik's inContact Experience September 2013 - May 2015
Job Management Professional specializing in Professional Services, Project Management, & Business Consulting
Industry Computer Software
Experience
EMC May 2015 - Present
inContact September 2013 - May 2015
NICE Systems October 2008 - September 2013
Zions Bancorporation August 2007 - October 2008
Skills
Business Analysis, Performance Management, Performance Analysis, Performance Improvement, Performance Metrics, Business Management, Business Strategy, Business Intelligence, Analytics, Voice of the Customer, Quality Management, Quality Assurance, Customer Interaction..., Process Development, Process Optimization, Customer Experience, Customer Insight, Customer Feedback, Problem Solving, Problem Analysis, Root Cause Analysis, Strategic Communications, Management, Call Centers, Analysis, Business Process..., Vendor Management, Project Management, Team Building, Training, Visio, Enterprise Software, Process Simulation, Integration, Contact Centers, Business Transformation, Requirements Gathering, Consulting, Service Delivery, Business Process, CRM, Strategic Planning, Workforce Management, CTI, IVR, Cross-functional Team..., Outsourcing, ACD, Pre-sales, SaaS
Education
Webster University 2012 — 2014
Master of Arts (M.A.), Management and Leadership, 3.94
Columbia College 2004 — 2008
Bachelor of Science (B.S.), Business Administration
Judge Memorial Catholic High School 1994 — 1999
High School Diploma
EMC May 2015 - Present
inContact September 2013 - May 2015
NICE Systems October 2008 - September 2013
Zions Bancorporation August 2007 - October 2008
Skills
Business Analysis, Performance Management, Performance Analysis, Performance Improvement, Performance Metrics, Business Management, Business Strategy, Business Intelligence, Analytics, Voice of the Customer, Quality Management, Quality Assurance, Customer Interaction..., Process Development, Process Optimization, Customer Experience, Customer Insight, Customer Feedback, Problem Solving, Problem Analysis, Root Cause Analysis, Strategic Communications, Management, Call Centers, Analysis, Business Process..., Vendor Management, Project Management, Team Building, Training, Visio, Enterprise Software, Process Simulation, Integration, Contact Centers, Business Transformation, Requirements Gathering, Consulting, Service Delivery, Business Process, CRM, Strategic Planning, Workforce Management, CTI, IVR, Cross-functional Team..., Outsourcing, ACD, Pre-sales, SaaS
Education
Webster University 2012 — 2014
Master of Arts (M.A.), Management and Leadership, 3.94
Columbia College 2004 — 2008
Bachelor of Science (B.S.), Business Administration
Judge Memorial Catholic High School 1994 — 1999
High School Diploma
Curtis Sharp, CPA's inContact Experience February 2013 - Present
Job Accounting Director at inContact
Industry Telecommunications
Experience
inContact February 2013 - Present
ZARS Pharma, a Nuvo Research Company March 2008 - February 2013
ZARS Pharma July 2006 - March 2008
Ixia January 2005 - June 2006
Ixia September 2000 - January 2005
PricewaterhouseCoopers September 1997 - September 2000
Skills
Internal Controls, Financial Reporting, SEC Reporting, SOX Compliance, Strategic Planning, Budgeting, US GAAP, Cash Flow, SEC filings, Accounts Receivable, Budgets, Sarbanes-Oxley Act, Auditing, Fixed Assets, GAAP, Revenue Recognition, Forecasting, Accounting, General Ledger, SEC Filings
Education
Brigham Young University 1995 — 1997
inContact February 2013 - Present
ZARS Pharma, a Nuvo Research Company March 2008 - February 2013
ZARS Pharma July 2006 - March 2008
Ixia January 2005 - June 2006
Ixia September 2000 - January 2005
PricewaterhouseCoopers September 1997 - September 2000
Skills
Internal Controls, Financial Reporting, SEC Reporting, SOX Compliance, Strategic Planning, Budgeting, US GAAP, Cash Flow, SEC filings, Accounts Receivable, Budgets, Sarbanes-Oxley Act, Auditing, Fixed Assets, GAAP, Revenue Recognition, Forecasting, Accounting, General Ledger, SEC Filings
Education
Brigham Young University 1995 — 1997
Anita Stock's inContact Experience June 2011 - January 2012
Job Sr. Associate Director of Strategic Analytics & Systems at Boehringer Ingelheim
Industry Pharmaceuticals
Experience
Boehringer Ingelheim May 2015 - Present
Boehringer-Ingelheim March 2014 - May 2015
Boehringer Ingelheim July 2012 - March 2014
Boehringer Ingelheim January 2012 - July 2012
inContact June 2011 - January 2012
CenturyLink May 2010 - June 2011
CenturyLink July 2009 - May 2010
Embarq January 2008 - October 2009
Embarq May 2006 - November 2006
Sprint October 2000 - May 2006
Skills
Process Improvement, Call Center, Vendor Management, Telecommunications, Cross-functional Team..., Training, Leadership Development, Call Centers, Leadership, Management, Business Process..., Operations Management, Change Management, Program Management, SDLC, Strategy, Analysis, Start-ups, Team Building, Sales Operations, Business Development
Education
Rockhurst University 2014 — 2015
Certificate in Data Science and Business Intelligence
Baker University 2002 — 2004
Masters of Business Administration, Finance
Boehringer Ingelheim May 2015 - Present
Boehringer-Ingelheim March 2014 - May 2015
Boehringer Ingelheim July 2012 - March 2014
Boehringer Ingelheim January 2012 - July 2012
inContact June 2011 - January 2012
CenturyLink May 2010 - June 2011
CenturyLink July 2009 - May 2010
Embarq January 2008 - October 2009
Embarq May 2006 - November 2006
Sprint October 2000 - May 2006
Skills
Process Improvement, Call Center, Vendor Management, Telecommunications, Cross-functional Team..., Training, Leadership Development, Call Centers, Leadership, Management, Business Process..., Operations Management, Change Management, Program Management, SDLC, Strategy, Analysis, Start-ups, Team Building, Sales Operations, Business Development
Education
Rockhurst University 2014 — 2015
Certificate in Data Science and Business Intelligence
Baker University 2002 — 2004
Masters of Business Administration, Finance
Chris Sargent's inContact Experience July 2015 - Present
Job Manager, Sales Enablement at inContact
Industry Computer Software
Experience
inContact July 2015 - Present
inContact April 2014 - July 2015
Hewlett-Packard January 2011 - January 2014
STEALTHbits Technologies 2014 - 2014
Quest Software September 2009 - January 2011
Cardon Outreach 2004 - 2007
Skills
SaaS, Sales Management, Account Management, Solution Selling, Virtualization, Marketing, Enterprise Software, Leadership, Direct Sales, Training, Salesforce.com, Sales Process, Cloud Computing, Management, Strategic Partnerships, Channel Partners, CRM, Lead Generation, Sales Operations, Sales, Business Development
Education
Brigham Young University 2006 — 2007
General Studies
inContact July 2015 - Present
inContact April 2014 - July 2015
Hewlett-Packard January 2011 - January 2014
STEALTHbits Technologies 2014 - 2014
Quest Software September 2009 - January 2011
Cardon Outreach 2004 - 2007
Skills
SaaS, Sales Management, Account Management, Solution Selling, Virtualization, Marketing, Enterprise Software, Leadership, Direct Sales, Training, Salesforce.com, Sales Process, Cloud Computing, Management, Strategic Partnerships, Channel Partners, CRM, Lead Generation, Sales Operations, Sales, Business Development
Education
Brigham Young University 2006 — 2007
General Studies
Brady Lamprecht's inContact Experience September 2008 - June 2009
Job Network Engineer / Architect
Industry Computer Networking
Experience
AT&T Global Services April 2012 - Present
Epsilon January 2012 - March 2012
Xirrus November 2009 - December 2011
Voyage 4 June 2009 - September 2009
inContact September 2008 - June 2009
Solve IT October 2007 - July 2008
Equinox IT Services October 2006 - September 2007
Nortel Networks June 2006 - September 2006
Brigham Young University April 2005 - September 2006
Skills
CCNP, CWNA, Cisco IOS, WiFi, Data Center, Networking, Troubleshooting, Network Architecture, OSPF, Routing
Education
Brigham Young University 2005 — 2009
Bachelors, Information Technology
AT&T Global Services April 2012 - Present
Epsilon January 2012 - March 2012
Xirrus November 2009 - December 2011
Voyage 4 June 2009 - September 2009
inContact September 2008 - June 2009
Solve IT October 2007 - July 2008
Equinox IT Services October 2006 - September 2007
Nortel Networks June 2006 - September 2006
Brigham Young University April 2005 - September 2006
Skills
CCNP, CWNA, Cisco IOS, WiFi, Data Center, Networking, Troubleshooting, Network Architecture, OSPF, Routing
Education
Brigham Young University 2005 — 2009
Bachelors, Information Technology
Mac Wilson's inContact Experience August 2014 - Present
Job Cloud Contact Center advocate focused on enhancing customer experience and business agility, while reducing costs
Industry Computer Software
Experience
inContact August 2014 - Present
Club V November 2012 - June 2014
Gold Medal Squared, Inc November 2011 - October 2012
Executive Networks September 2011 - October 2011
LDS Church June 2010 - August 2010
Brigham Young University January 2010 - June 2010
Wilson Works Construction April 2007 - May 2009
University of Utah December 2005 - April 2006
Imergent Technologies February 2005 - December 2005
USA Volleyball May 1999 - August 2004
Skills
Sales, Data Analysis, Research, Public Speaking, Strategy, Market Research, Training, Leadership Development, Spanish, Leadership, PowerPoint, Team Building, Management, Entrepreneurship, Organizational..., Program Management, Human Resources, Organizational Behavior, Microsoft Office, Microsoft Excel, Employee Relations, Marketing, Analysis, Coaching, Project Management, Budgets
Education
Brigham Young University 2009 — 2011
MBA, Empasis in Organizational Behavior and Human Resources
Brigham Young University 1994 — 2001
BS, Psychology
inContact August 2014 - Present
Club V November 2012 - June 2014
Gold Medal Squared, Inc November 2011 - October 2012
Executive Networks September 2011 - October 2011
LDS Church June 2010 - August 2010
Brigham Young University January 2010 - June 2010
Wilson Works Construction April 2007 - May 2009
University of Utah December 2005 - April 2006
Imergent Technologies February 2005 - December 2005
USA Volleyball May 1999 - August 2004
Skills
Sales, Data Analysis, Research, Public Speaking, Strategy, Market Research, Training, Leadership Development, Spanish, Leadership, PowerPoint, Team Building, Management, Entrepreneurship, Organizational..., Program Management, Human Resources, Organizational Behavior, Microsoft Office, Microsoft Excel, Employee Relations, Marketing, Analysis, Coaching, Project Management, Budgets
Education
Brigham Young University 2009 — 2011
MBA, Empasis in Organizational Behavior and Human Resources
Brigham Young University 1994 — 2001
BS, Psychology
Raju Pusapati's inContact Experience July 2013 - Present
Job Software Architect & Manager Engineering at inContact
Industry Information Technology and Services
Experience
inContact July 2013 - Present
Delek US Holdings April 2013 - June 2013
Camping World and Good Sam July 2012 - March 2013
Hospital Corporation of America November 2011 - June 2012
Motorola April 2009 - November 2011
Insuresocket LLC. February 2006 - October 2008
ACS, a Xerox Company 2005 - 2006
Excel Resources 2003 - 2004
Skills
SQL, Microsoft SQL Server, Web Services, XML, Software Development, C#, .NET, SDLC, Agile Methodologies, WCF, SOA, Integration, ASP.NET, Scrum, JavaScript, Visual Studio, Java, Oracle, IIS, Architecture, Databases, Web Services API, SFDC, Windows Azure, ASP.NET MVC, Cloud Computing, Testing, Solution Architecture, Enterprise Software, Architectures, Business Analysis, REST
Education
Western Governors University 2010 — 2012
Master of Business Administration (MBA), Business Administration, IT Management, 98%
Bangalore University 1989 — 1994
Bachelors, Computer Science and Technology
inContact July 2013 - Present
Delek US Holdings April 2013 - June 2013
Camping World and Good Sam July 2012 - March 2013
Hospital Corporation of America November 2011 - June 2012
Motorola April 2009 - November 2011
Insuresocket LLC. February 2006 - October 2008
ACS, a Xerox Company 2005 - 2006
Excel Resources 2003 - 2004
Skills
SQL, Microsoft SQL Server, Web Services, XML, Software Development, C#, .NET, SDLC, Agile Methodologies, WCF, SOA, Integration, ASP.NET, Scrum, JavaScript, Visual Studio, Java, Oracle, IIS, Architecture, Databases, Web Services API, SFDC, Windows Azure, ASP.NET MVC, Cloud Computing, Testing, Solution Architecture, Enterprise Software, Architectures, Business Analysis, REST
Education
Western Governors University 2010 — 2012
Master of Business Administration (MBA), Business Administration, IT Management, 98%
Bangalore University 1989 — 1994
Bachelors, Computer Science and Technology
Patricia Murphy's inContact Experience November 2007 - April 2009
Job Office Manager at SilverVue, Inc. | Healthcare Software for Case Managers and Transitional Care
Industry Hospital & Health Care
Experience
SilverVue, Inc. June 2015 - Present
Trust Company of America August 2012 - Present
Symantec October 2009 - June 2012
inContact November 2007 - April 2009
Zero Gravity Corporation April 2006 - October 2007
Affiliated Computer Services September 2004 - March 2006
Bonneville International April 2003 - July 2004
Levi Strauss & Co. October 2002 - March 2003
The Venetian May 1999 - September 2002
BMC Software September 1996 - March 1999
Skills
Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Event Planning, Wordperfect, FrontPage, Travel Planning, Numeric, Administrative..., Customer Service, Research, Sales, Budgets
Education
Brigham Young University 1978 — 1980
B.S., Education
Brigham Young University - Idaho 1977 — 1978
Associates, Education
SilverVue, Inc. June 2015 - Present
Trust Company of America August 2012 - Present
Symantec October 2009 - June 2012
inContact November 2007 - April 2009
Zero Gravity Corporation April 2006 - October 2007
Affiliated Computer Services September 2004 - March 2006
Bonneville International April 2003 - July 2004
Levi Strauss & Co. October 2002 - March 2003
The Venetian May 1999 - September 2002
BMC Software September 1996 - March 1999
Skills
Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Event Planning, Wordperfect, FrontPage, Travel Planning, Numeric, Administrative..., Customer Service, Research, Sales, Budgets
Education
Brigham Young University 1978 — 1980
B.S., Education
Brigham Young University - Idaho 1977 — 1978
Associates, Education
Nathan Child's inContact Experience September 2014 - Present
Job Staff Implementation Manager at inContact
Industry Management Consulting
Experience
inContact September 2014 - Present
Pinnacle Quality Insight October 2013 - April 2014
Pinnacle Quality Insight June 2010 - October 2013
ADP Lemco, Inc December 2007 - July 2008
Corbeau USA July 2006 - June 2007
Berrett Pest Control December 2000 - April 2004
Skills
Process Improvement, Cross-functional Team..., Data Analysis, Leadership, Business Strategy, Competitive Analysis, Strategic Planning, Project Management, Spanish, Strategy, Market Research, Entrepreneurship, Organizational..., Training, Team Building, Leadership Development, Analytics, Management, Operations Management, Team Leadership, Sales, Marketing, Sales Operations, Analysis, Account Management, Negotiation
Education
Brigham Young University 2008 — 2010
Master of Business Administration (MBA), Operations
University of North Texas
Bachelor of Business Administration (BBA), Entrepreneurial and Small Business Operations
inContact September 2014 - Present
Pinnacle Quality Insight October 2013 - April 2014
Pinnacle Quality Insight June 2010 - October 2013
ADP Lemco, Inc December 2007 - July 2008
Corbeau USA July 2006 - June 2007
Berrett Pest Control December 2000 - April 2004
Skills
Process Improvement, Cross-functional Team..., Data Analysis, Leadership, Business Strategy, Competitive Analysis, Strategic Planning, Project Management, Spanish, Strategy, Market Research, Entrepreneurship, Organizational..., Training, Team Building, Leadership Development, Analytics, Management, Operations Management, Team Leadership, Sales, Marketing, Sales Operations, Analysis, Account Management, Negotiation
Education
Brigham Young University 2008 — 2010
Master of Business Administration (MBA), Operations
University of North Texas
Bachelor of Business Administration (BBA), Entrepreneurial and Small Business Operations
Jossy Swain's inContact Experience August 2015 - Present
Job Technical Success Manager
Industry Telecommunications
Experience
inContact August 2015 - Present
Aspect Software September 2005 - January 2015
Rockwell Automation April 1983 - September 2005
Skills
Call Centers, Call Center, Troubleshooting, ACD, Training, Telephony, Account Management, Team Leadership, Direct Sales, Team Building, Vendor Management, Telecommunications, System Administration, Leadership, Product Management, Solution Selling, VoIP, Customer Service, Management, Strategic Planning, Cloud Computing, Technical Support
Education
Coleman College 1981 — 1982
Associate of Science (A.S.), Computer Electronics
Gettysburg College 1973 — 1977
BA, Psychology
inContact August 2015 - Present
Aspect Software September 2005 - January 2015
Rockwell Automation April 1983 - September 2005
Skills
Call Centers, Call Center, Troubleshooting, ACD, Training, Telephony, Account Management, Team Leadership, Direct Sales, Team Building, Vendor Management, Telecommunications, System Administration, Leadership, Product Management, Solution Selling, VoIP, Customer Service, Management, Strategic Planning, Cloud Computing, Technical Support
Education
Coleman College 1981 — 1982
Associate of Science (A.S.), Computer Electronics
Gettysburg College 1973 — 1977
BA, Psychology
Scott Aaron's inContact Experience September 2008 - July 2014
Job Senior Sales Engineer at Workfront (formerly AtTask)
Industry Computer Software
Experience
Workfront, Inc. July 2014 - Present
inContact September 2008 - July 2014
inContact September 2008 - July 2014
Skills
Management, Sales, Salesforce.com, Cloud Computing, SaaS, Process Improvement, Sales Engineering, Telecommunications, Leadership, Enterprise Software, Sales Process, Sales Management, Call Centers, Solution Selling, Customer Experience, New Business Development, Team Building, Channel, Professional Services, Workforce Management, Account Management, Team Leadership, CRM, Product Marketing, Business Development, Contact Centre..., Customer Satisfaction
Education
Brigham Young University 1977 — 1980
Bachelors of Science, Business Management
Workfront, Inc. July 2014 - Present
inContact September 2008 - July 2014
inContact September 2008 - July 2014
Skills
Management, Sales, Salesforce.com, Cloud Computing, SaaS, Process Improvement, Sales Engineering, Telecommunications, Leadership, Enterprise Software, Sales Process, Sales Management, Call Centers, Solution Selling, Customer Experience, New Business Development, Team Building, Channel, Professional Services, Workforce Management, Account Management, Team Leadership, CRM, Product Marketing, Business Development, Contact Centre..., Customer Satisfaction
Education
Brigham Young University 1977 — 1980
Bachelors of Science, Business Management
Ian Apperson's inContact Experience October 2013 - Present
Job Implementation Manager at inContact
Industry Computer Software
Experience
inContact October 2013 - Present
First National Bank of Layton May 2012 - September 2013
Estes Express Lines July 2009 - June 2012
American Express November 2006 - July 2009
Bluffdale City Fire Department June 2007 - June 2009
American Express January 2005 - November 2006
American Express June 2002 - January 2005
American Express January 2002 - June 2002
American Express June 1997 - June 1999
Skills
Customer Service, Access, Excel, Credit, SQL, Word, PowerPoint, Mac, Consumer Lending, Small Business Lending, Analysis, Financial Risk, Microsoft Excel, Microsoft Word, Banking, Management, Training, Account Management
Education
Columbia College Current 2010 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Columbia College 2011 — 2014
Associate of Science (AS), Business Administration and Management, General
Tooele Applied Technical College2004 2003 — 2004
Firefighter certification
Columbia College 2014 — 2015
Bachelor's Degree, Management Information Systems, General
Columbia College 2014 — 2015
Bachelor’s Degree, Management Information Systems, General, Graduated with Honors
inContact October 2013 - Present
First National Bank of Layton May 2012 - September 2013
Estes Express Lines July 2009 - June 2012
American Express November 2006 - July 2009
Bluffdale City Fire Department June 2007 - June 2009
American Express January 2005 - November 2006
American Express June 2002 - January 2005
American Express January 2002 - June 2002
American Express June 1997 - June 1999
Skills
Customer Service, Access, Excel, Credit, SQL, Word, PowerPoint, Mac, Consumer Lending, Small Business Lending, Analysis, Financial Risk, Microsoft Excel, Microsoft Word, Banking, Management, Training, Account Management
Education
Columbia College Current 2010 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Columbia College 2011 — 2014
Associate of Science (AS), Business Administration and Management, General
Tooele Applied Technical College2004 2003 — 2004
Firefighter certification
Columbia College 2014 — 2015
Bachelor's Degree, Management Information Systems, General
Columbia College 2014 — 2015
Bachelor’s Degree, Management Information Systems, General, Graduated with Honors
Patrick Hansen's inContact Experience March 2014 - Present
Job Cloud Contact Center Specialist – Reducing TCO while improving the customer experience!
Industry Telecommunications
Experience
inContact March 2014 - Present
Genesys April 2012 - March 2014
CenturyLink November 2004 - March 2012
MCI Worldcom June 1989 - April 2004
MCI - Government Markets 1989 - 2004
Skills
VoIP, Solution Selling, Managed Services, Telephony, Unified Communications, Channel, Call Center, Selling, SaaS, Direct Sales, MPLS, Telecommunications, Salesforce.com, Call Centers, Professional Services, CRM, Sales
Education
California State University, Fresno 1985 — 1988
BS, Business Administration/Marketing
inContact March 2014 - Present
Genesys April 2012 - March 2014
CenturyLink November 2004 - March 2012
MCI Worldcom June 1989 - April 2004
MCI - Government Markets 1989 - 2004
Skills
VoIP, Solution Selling, Managed Services, Telephony, Unified Communications, Channel, Call Center, Selling, SaaS, Direct Sales, MPLS, Telecommunications, Salesforce.com, Call Centers, Professional Services, CRM, Sales
Education
California State University, Fresno 1985 — 1988
BS, Business Administration/Marketing
Kendall Croft's inContact Experience 2013 - Present
Job Electrical Engineer Professional with an MBA
Industry Electrical/Electronic Manufacturing
Experience
inContact 2013 - Present
Skills
Microsoft Office, Manufacturing, Microsoft Excel, Product Development, C
Education
Westminster College
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
Brigham Young University 2002 — 2004
Bachelors of Science, Electrical Engineering
inContact 2013 - Present
Skills
Microsoft Office, Manufacturing, Microsoft Excel, Product Development, C
Education
Westminster College
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
Brigham Young University 2002 — 2004
Bachelors of Science, Electrical Engineering
Aaron Bayles's inContact Experience June 2013 - Present
Job at
Industry Hospital & Health Care
Experience
inContact June 2013 - Present
Intermountain Healthcare March 2006 - June 2013
Northrop Grumman Corporation November 1999 - March 2006
Skills
Project Management, Hospitals, Medical Devices, Healthcare, Process Improvement, Salesforce.com, CRM, SaaS, Call Centers, Team Building, Troubleshooting, Customer Service, Account Management, Biomedical Engineering, Clinical Research, Cross-functional Team..., Customer Experience, Data Analysis, Healthcare Information..., Leadership, Management, Quality Assurance, Software Documentation, Team Leadership, Testing
Education
University of Phoenix 2011 — 2013
Bachelor of Science (B.S.), Business, 3.65
Weber State University 2001 — 2004
Associate of Arts and Sciences (A.A.S.), Electrical, Electronic and Communications Engineering Technology/Technician, 3.7
DeVry University Phoenix 1997 — 1999
Associate of Science (A.S.), Electronics, 3.8
inContact June 2013 - Present
Intermountain Healthcare March 2006 - June 2013
Northrop Grumman Corporation November 1999 - March 2006
Skills
Project Management, Hospitals, Medical Devices, Healthcare, Process Improvement, Salesforce.com, CRM, SaaS, Call Centers, Team Building, Troubleshooting, Customer Service, Account Management, Biomedical Engineering, Clinical Research, Cross-functional Team..., Customer Experience, Data Analysis, Healthcare Information..., Leadership, Management, Quality Assurance, Software Documentation, Team Leadership, Testing
Education
University of Phoenix 2011 — 2013
Bachelor of Science (B.S.), Business, 3.65
Weber State University 2001 — 2004
Associate of Arts and Sciences (A.A.S.), Electrical, Electronic and Communications Engineering Technology/Technician, 3.7
DeVry University Phoenix 1997 — 1999
Associate of Science (A.S.), Electronics, 3.8
Sriman Chavakula's inContact Experience April 2013 - Present
Job Sr QA Engineer at inContact
Industry Computer Software
Experience
inContact April 2013 - Present
Caradigm August 2012 - March 2013
GE Healthcare January 2011 - July 2012
Ovid Technologies April 2007 - January 2011
Ovid Technologies February 2006 - March 2007
British Telecom Professional Services March 2005 - January 2006
Microsoft November 2004 - March 2005
Tata Consultancy Services September 2001 - October 2004
Cummins Inc. July 2001 - September 2001
Tata Consultancy Services December 2000 - July 2001
Skills
SQL, Agile Methodologies, Scrum ,Virgo, Python,..., SDLC, XML, Agile Project Management, Oracle, PL/SQL, Databases, Business Analysis, Software Project..., Web Services, C# ,Java, Perl, XML,..., Test Planning
Education
Andhra University 1992 — 1996
BE, Mechanical Engineering
inContact April 2013 - Present
Caradigm August 2012 - March 2013
GE Healthcare January 2011 - July 2012
Ovid Technologies April 2007 - January 2011
Ovid Technologies February 2006 - March 2007
British Telecom Professional Services March 2005 - January 2006
Microsoft November 2004 - March 2005
Tata Consultancy Services September 2001 - October 2004
Cummins Inc. July 2001 - September 2001
Tata Consultancy Services December 2000 - July 2001
Skills
SQL, Agile Methodologies, Scrum ,Virgo, Python,..., SDLC, XML, Agile Project Management, Oracle, PL/SQL, Databases, Business Analysis, Software Project..., Web Services, C# ,Java, Perl, XML,..., Test Planning
Education
Andhra University 1992 — 1996
BE, Mechanical Engineering
Navid Seyedmatin's inContact Experience January 2015 - Present
Job
Industry Computer Software
Experience
inContact January 2015 - Present
Skills
Programming, HTML, Software Development, C++, Matlab, Web Development, Microsoft Office, Teamwork, C#, JavaScript, Web Applications, .NET, Customer Service, Time Management, Windows, CSS, Java, Mobile Applications, Data Analysis, Teaching, C, ASP.NET, jQuery, Object Oriented Software, Ruby on Rails, Git, Linux, Visual Studio, AJAX, Eclipse, Troubleshooting, Event Planning, Agile Application..., Angular.js, SQL, Active Directory, Android, Powershell scripting
Education
The Ohio State University 2011 — 2014
Computer Science & Engineering, Software
Cincinnati State Technical and Community College 2009 — 2011
Associate of Science, Associate of Science
inContact January 2015 - Present
Skills
Programming, HTML, Software Development, C++, Matlab, Web Development, Microsoft Office, Teamwork, C#, JavaScript, Web Applications, .NET, Customer Service, Time Management, Windows, CSS, Java, Mobile Applications, Data Analysis, Teaching, C, ASP.NET, jQuery, Object Oriented Software, Ruby on Rails, Git, Linux, Visual Studio, AJAX, Eclipse, Troubleshooting, Event Planning, Agile Application..., Angular.js, SQL, Active Directory, Android, Powershell scripting
Education
The Ohio State University 2011 — 2014
Computer Science & Engineering, Software
Cincinnati State Technical and Community College 2009 — 2011
Associate of Science, Associate of Science
David Coles, PMP, MBA's inContact Experience January 2004 - February 2005
Job IT Project Manager at Coventry Health Care
Industry Hospital & Health Care
Experience
Coventry Health Care July 2006 - Present
HealthCare Insight February 2005 - June 2006
inContact January 2004 - February 2005
HK Systems (Automation/Material Handling Systems) September 1984 - November 1999
Skills
SDLC, Requirements Gathering, Visio, SharePoint, Business Requirements, Business Process, Quality Assurance, Integration, Quality Center, Change Management, Program Management, Project Portfolio..., Project Management, SQL, Business Analysis, Disaster Recovery, IT Management, Requirements Analysis, Solution Architecture, Software Documentation, PMP, MS Project, Waterfall, Software Development, Business Process..., Database Design, Crystal Reports, Software Project..., Data Warehousing, Vendor Management, Testing, Databases, IT Strategy, Oracle, ITIL, PMO, Systems Analysis, Process Improvement, Mainframe, Data Modeling, DB2, Enterprise Architecture, Scrum, Business Intelligence, Release Management, User Acceptance Testing, Resource Management, COBOL, Agile Methodologies, Microsoft SQL Server
Education
Brigham Young University
Bachelor of Science (B.S.), Computer/Information Technology Administration and Management
University of Santa Clara
Master of Business Administration (MBA), Business and Project Management
Coventry Health Care July 2006 - Present
HealthCare Insight February 2005 - June 2006
inContact January 2004 - February 2005
HK Systems (Automation/Material Handling Systems) September 1984 - November 1999
Skills
SDLC, Requirements Gathering, Visio, SharePoint, Business Requirements, Business Process, Quality Assurance, Integration, Quality Center, Change Management, Program Management, Project Portfolio..., Project Management, SQL, Business Analysis, Disaster Recovery, IT Management, Requirements Analysis, Solution Architecture, Software Documentation, PMP, MS Project, Waterfall, Software Development, Business Process..., Database Design, Crystal Reports, Software Project..., Data Warehousing, Vendor Management, Testing, Databases, IT Strategy, Oracle, ITIL, PMO, Systems Analysis, Process Improvement, Mainframe, Data Modeling, DB2, Enterprise Architecture, Scrum, Business Intelligence, Release Management, User Acceptance Testing, Resource Management, COBOL, Agile Methodologies, Microsoft SQL Server
Education
Brigham Young University
Bachelor of Science (B.S.), Computer/Information Technology Administration and Management
University of Santa Clara
Master of Business Administration (MBA), Business and Project Management
Leonard Chalk's inContact Experience July 2014 - Present
Job Senior Software Engineer at Uptivity
Industry Outsourcing/Offshoring
Experience
inContact July 2014 - Present
PROAI July 2007 - Present
Cass Information Systems May 2013 - July 2014
PCCW Teleservices July 2010 - May 2013
PNC October 2008 - July 2010
Micro Resources September 1998 - July 2007
Skills
C#, ASP.NET MVC, XML, VMware, LINQ, Microsoft SQL Server, Java, JavaScript, JSON, WCF, WPF, WF, Neural Networks, Rules Engines, Artificial Intelligence, Prolog, TDD, DirectX, Robot Programming, Genetic Algorithms, Genetic Programming, Business Rules, Rule-based Systems
Education
The Ohio State University 1994 — 1999
BS, Computer Engineering
Sinclair Community College 1992 — 1994
Associate of Science (AS), Mechanical Engineering
Defense Language Institute 1988 — 1989
Korean Studies
inContact July 2014 - Present
PROAI July 2007 - Present
Cass Information Systems May 2013 - July 2014
PCCW Teleservices July 2010 - May 2013
PNC October 2008 - July 2010
Micro Resources September 1998 - July 2007
Skills
C#, ASP.NET MVC, XML, VMware, LINQ, Microsoft SQL Server, Java, JavaScript, JSON, WCF, WPF, WF, Neural Networks, Rules Engines, Artificial Intelligence, Prolog, TDD, DirectX, Robot Programming, Genetic Algorithms, Genetic Programming, Business Rules, Rule-based Systems
Education
The Ohio State University 1994 — 1999
BS, Computer Engineering
Sinclair Community College 1992 — 1994
Associate of Science (AS), Mechanical Engineering
Defense Language Institute 1988 — 1989
Korean Studies
Collette Brennan's inContact Experience August 2015 - Present
Job Intern HR Analyst at inContact
Industry
Experience
inContact August 2015 - Present
Education
Brigham Young University 2012 — 2017
Business Management, Organizational Behavior/Human Resources
inContact August 2015 - Present
Education
Brigham Young University 2012 — 2017
Business Management, Organizational Behavior/Human Resources
Hewlett-Packard
SAP
Symantec
Intuit
HP
salesforce.com
Bloomberg LP
Autodesk