Blue Cross Blue Shield of MI
Industry: Nonprofit organization
DescriptionBlue Cross Blue Shield of Michigan is an independent licensee of Blue Cross Blue Shield Association. Currently it is headquartered in 600 E. Lafayette Blvd. in downtown Detroit. Headquarters: Detroit, MI Founded: 1929 Type of business: Independent Subsidiaries: Blue Care Network of Michigan, Accident Fund,
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Blue Cross Blue Shield of MI Employees
Blue Cross Blue Shield of Michigan October 2002 - Present
Blue Cross Blue Shield of MI 1984 - 2002
Skills
Public Speaking, Marketing Strategy, Employee Benefits, Benefits Administration, PeopleSoft, HRIS, Onboarding, Workers Compensation, Employee Relations, Performance Management, Insurance, FMLA, Health Insurance, Human Resources, Instructional Design, Workforce Planning, Customer Service, Workforce Management, Budgets, Strategic Planning, Outlook, Healthcare, Team Building, Health Savings Accounts, Coaching, Call Centers, Process Improvement, Leadership, Training, Customer Satisfaction, Leadership Development, Organizational..., Vendor Management, Community Outreach, Employee Training, Employee Engagement, HIPAA, Analysis, Access, Managed Care, Administrative..., Business Analysis, Business Process..., Data Analysis, Visio, Change Management, Staff Development, Program Management, Management, Administrative...
Education
Baker College of Clinton Township 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Health Information/Medical Records Technology/Technician
University of Phoenix 1996 — 1998
Master's, Organizational Management
Wayne State University 1982 — 1987
General Studies, Humanistic Studies
Doodle Home January 2013 - August 2013
Marble & Granite Works February 2011 - June 2012
Faith Christian Assembly/Pulse Youth Ministries January 2003 - January 2011
Homespun Furniture January 2010 - March 2010
Blue Cross Blue Shield of MI February 2007 - May 2009
Faith Christian Assembly January 2003 - January 2007
Advanced Financial Planning 2006 - 2007
Skills
Furniture, AutoCAD, PowerPoint, Microsoft Word, Microsoft Excel, Project Planning, Editing, Budgets, Microsoft Office, Customer Service, Outlook, Space-planning, Space planning, CAD, Sales, Process Scheduler
Education
Baker College of Allen Park 2007 — 2010
Associate, Applied Science - Interior Design
University of the Nations 2003 — 2004
Certificate of Completion, Missions Work
Mariah Manuel January 2013 - Present
5LINX Enterprises Inc. January 2011 - Present
Mariah Manuel Foundation October 2010 - Present
Blue Cross Blue Shield of MI May 2010 - Present
Blue Care Network May 2010 - December 2013
TCF Bank June 2008 - May 2010
Skills
Event Planning, PowerPoint, Non-profits, Customer Service, Microsoft Office, Microsoft Excel, Research, Public Speaking, Budgets, Time Management, Social Media, Nonprofits, Organizational..., Performance Management, Leadership Development, Outstanding..., Change Management, Diversity, Project Management, Strategic Planning, Continuous Improvement, Fundraising, Coaching, Team Building, Social Networking, Leadership, Training, Marketing, Social Media Marketing, Public Relations, Team Leadership, Event Management, Marketing Communications
Education
Eastern Michigan University 2005 — 2010
Bachelor of Science (B.S.), Public Relations and Minor in Communications
- Independent September 2015 - Present
Land O'Lakes, Inc. December 2014 - Present
OAUG(Oracle Application User Group) - OTM SIG December 2014 - Present
Land O'Lakes February 2011 - September 2015
Land O'Lakes, Inc. February 2014 - November 2014
Land O'Lakes December 2009 - February 2011
Smart Solutions Inc September 2009 - December 2009
Masco Contractor Services - Independent Consultant(Smart Solutions US Inc) December 2008 - August 2009
Advansoft International Inc January 2008 - November 2008
Blue Cross Blue Shield of MI October 2007 - December 2007
Skills
Supply Chain Management, Team Building, SQL, Supply Chain, Logistics, OTM, Oracle E-Business Suite, Technology, Start-ups, Strategic Planning, Get It Done, Cross-functional Team..., Strategic Leadership, Oracle, ERP, Project Management, Oracle Applications, Enterprise Software, Databases
Education
Wayne State University
M.S, Computer Engineering
Annamalai University
B.S, Electrical and Electronics Engineering
Citizen Schools June 2013 - Present
Citizen Schools July 2011 - May 2013
Nataki Talibah Schoolhouse of Detroit January 2011 - July 2011
University of Michigan May 2010 - December 2010
Breakthrough Collaborative June 2010 - August 2010
University of Michigan June 2009 - May 2010
Blue Cross Blue Shield of MI May 2008 - August 2008
Skills
Microsoft Office, Event Planning, Microsoft Excel, Research, Event Management, PowerPoint, Customer Service, Project Management, Microsoft Word
Education
University of Michigan - Stephen M. Ross School of Business 2007 — 2010
Bachelor of Business Administration (BBA)
INCAE Business School
E2 Group July 2014 - Present
Catamaran September 2013 - July 2014
Catamaran (formerly SXC Health Solutions) April 2011 - July 2014
The E² Group, LLC January 2009 - May 2011
American System for Advancing Senior Health March 2008 - May 2009
Blue Cross Blue Shield of MI January 2006 - February 2008
Omnicare, Inc January 2003 - January 2005
Omnicare, Inc. January 2001 - January 2003
Omnicare, Inc January 1998 - January 2001
Omnicare, Inc January 1997 - January 1998
Skills
Pharmacy Benefit..., Managed Care, Medicare Part D, Healthcare, Clinical Research, Diabetes, Disease Management, Medicare, Pharmacists, Pharmacy, Pharmaceutical Industry
Education
University of Michigan 1977 — 1982
B.S, Pharmacy
Blue Cross Blue Shield of Michigan May 2008 - Present
Blue Cross Blue Shield of Michigan December 2005 - May 2008
Blue Cross Blue Shield of Michigan November 2004 - December 2005
Blue Cross Blue Shield of MI April 2003 - November 2004
Skills
Access, Visio, Software Documentation, Data Analysis, Data Entry, Analysis, Training, Leadership, Microsoft Excel, PowerPoint, Customer Service, Healthcare, Process Improvement, Insurance, Business Analysis, HIPAA, Hospitals, SharePoint, Coordination, Spreadsheets, System Administration
Education
Baker College Center for Graduate Studies 2007 — 2009
BA, Health Care Management
Baker College of Flint 2005 — 2007
Healthcare Administration, Healthcare Administration
Home Goods September 2007 - Present
Cornerstone Leadership and Business High School February 2012 - June 2013
Oakland Community College September 2010 - November 2010
Crossroads for Youth February 2005 - February 2009
Wayne State University April 1994 - February 2005
Blue Cross Blue Shield of MI March 1976 - December 2002
Skills
Microsoft Office, Administrative Support, Customer Service, Outlook, Research
Education
Oakland Community College 2012 — 2013
Medical Insurance Specialist/Medical Biller
Detroit Business Institute
Certificate, Secretarial Sciences
Kentucky State University
Sociology
Wayne State University
Business Administration
SWEET February 2012 - Present
Blue Cross Blue Shield of Michigan October 2010 - November 2010
Blue Cross Blue Shield of MI May 2008 - November 2009
Metavance, BlueConnect February 2008 - May 2008
CORNERSTONE BENEFITS March 2007 - February 2008
Blue Cross Blue Shield of MI February 2007 - March 2007
Hantz Group October 2003 - February 2007
Education
Central Michigan University
Bachelor of Science, Health Fitness in Preventive and Rehabilitation
Blue Cross Blue Shield of Michigan April 2013 - Present
Blue Cross Blue Shield of MI January 2011 - April 2013
Blue Cross Blue Shield of MI January 2010 - January 2011
Blue Cross Blue Shield of MI January 2005 - January 2010
Blue Cross Blue Shield of MI.Southfield, MI January 2000 - January 2005
Skills
Written Communication, Teamwork, Team Management, Self Management, Self-confidence, Project Management, Process Improvement, Flexibility, Timely Decision Making, Analytical Skills, Data Analysis, Organizational..., Team Effectiveness, Presentation Design, Presentation Development, Interpersonal..., Quantitative Research, Customer Service, Customer Support, Customer Satisfaction, Customer Engagement
Education
Lawrence Technological University 2014 — 2014
Project Management Professional, Project Management
University of Phoenix 2009 — 2013
Bachelor of Business Administration (BBA), Concentration in Project Management
Birchwood Foods September 2015 - Present
Kroger Columbus Bakery January 2013 - Present
Kroger Columbus Bakery September 2012 - January 2013
BLUE CROSS BLUE SHIELD OF MI September 2008 - February 2010
Norfolk Southern June 2006 - December 2007
Ford Motor Company April 1994 - December 2005
Skills
Employee Relations, Contract Negotiation, Lean Manufacturing, Supervisory Skills, Strategic Planning, Labor Management, Union Negotiations, Production Management, Production Planning, Six Sigma, Leadership, Management, Program Management, Project Planning, Team Building, Production Managment, Negotiation, Manufacturing, Customer Service, Inventory Management, Training, Process Improvement
Education
The Citadel 1985 — 1989
Bachelor of Arts, Political Science
Jean Ribault Senior High School
Blue Cross Blue Shield of MI August 2004 - Present
Blue Cross Blue Shield of Michigan November 1997 - Present
Blue Cross Blue Shield of MI November 1997 - Present
Blue Cross Blue Shield of Michigan July 2000 - August 2004
Blue Cross Blue Shield of Michigan November 1997 - July 2000
Skills
Health Insurance, Process Improvement, HMO, PPO, Workers Compensation, Employee Benefits, Insurance, SDLC, Access, Vendor Management, Visio, Software Documentation, Employee Relations, Strategic Planning, HIPAA, Training, Project Management, Team Leadership, Leadership, Call Centers, Customer Satisfaction, Outlook, Change Management, Business Analysis, Program Management, Management, Team Building, Healthcare, Coaching, Analysis, Data Analysis, Performance Management, Medicare, Risk Management, Leadership Development, Business Process..., Organizational..., Policy, Benefits Administration, Claims Management, Managed Care, PeopleSoft, Administration, System Administration, Employee Engagement, PMP, Project Portfolio..., Workshop Facilitation, Conflict Resolution, Government
Education
Central Michigan University 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Community Development - Public Administration
Keller Williams Realty Plymouth-Canton November 2013 - Present
BenjiGates Estates LLC December 2012 - September 2014
PB Funding and Investments November 2011 - February 2014
Blue Cross Blue Shield of Michigan March 2006 - June 2012
Blue Cross Blue Shield of MI March 2006 - August 2010
Substitute Teachers Unlimited January 2002 - March 2006
U.S. Air Force Reserves June 1998 - June 2001
Skills
Customer Service, Leadership, Analysis, Microsoft Word, Microsoft Excel, Process Improvement, Quality Assurance, Real Estate, Sales, Training, Microsoft Office, Management, Public Speaking, Negotiation, Marketing, Team Building, Research
Education
Capella University 2010 — 2015
Master of Public Health (MPH), Social Behavioral Sciences
Marygrove College 2005 — 2005
Certificate, Phlebotomy Technician/Phlebotomist
Oakland University 1999 — 2002
BA, Communications/Minor in PR
Secure 24 January 2014 - Present
Secure-24 August 2013 - January 2014
Secure-24 April 2012 - August 2013
Secure-24 February 2012 - April 2012
Secure-24 August 2011 - February 2012
Blue Cross Blue Shield of Michigan January 2011 - August 2011
Blue Cross Blue Shield of MI October 2009 - January 2011
Blue Cross Blue Shield of Michigan November 2008 - October 2009
Blue Cross Blue Shield of Michigan September 2006 - November 2008
Blue Cross Blue Sheild of MI August 2005 - September 2006
Skills
Team Building, Cost Management, Leadership, Process Improvement, Integration, Team Leadership, Project Management, Vendor Management, Department Budgeting, Strategic Planning, Customer Satisfaction, Mentoring Of Staff, Capacity Planning, Forecasting, Solution Focused, Cloud Computing, Project Delivery, Budget Process, Customer Engagement, Growth Management, Staff Supervision, ITIL, Business Process, Management, Cross-functional Team..., Microsoft SQL Server, Disaster Recovery, SDLC, Active Directory, IT Strategy, Troubleshooting, Security, IT Management, Enterprise Software, Business Intelligence, IT Infrastructure..., IT Financial Management, Change Management, Servers, Virtualization, Databases, Strategy, Purchasing Negotiation, Project Planning, Analysis, Cisco Technologies
Education
Eastern Michigan University 2005 — 2010
Master
Michigan State University 1996 — 2001
B.A
Blue Cross Blue Shield of Michigan April 2015 - Present
Blue Cross Blue Shield of Michigan February 2013 - Present
Jawood December 2010 - March 2012
Blue Cross Blue Shield of Massachusetts 1992 - 2009
Blue Cross Blue Shield of Massachusetts 1987 - 1992
Blue Cross and Blue Shield Association 1985 - 1987
Blue Cross Blue Shield of MI 1974 - 1985
Skills
Vendor Management, Process Improvement, Business Analysis, Project Management, Leadership, Budgets, SDLC, HIPAA, Program Management, Visio, Healthcare Information..., Health Insurance, Data Center, Quality Assurance, Healthcare, Management, Business Process..., PMO, PMP, IT Strategy, Requirements Analysis, Software Documentation, Cross-functional Team...
Education
Northeastern University
Business Administration
Wayne County Community College
Business Administration
Grand Rapids Public Museum August 2008 - Present
Blue Cross Blue Shield of MI March 1989 - March 2008
Education
Thomas M. Cooley Law School 1983 — 1986
Michigan State University 1975 — 1979
B.A., James Madison College
Theodore Roosevelt High School 1973 — 1975
Diploma
Medical Advantage Group July 2011 - Present
Altarum October 2010 - July 2011
Blue Cottage Consulting June 2008 - October 2010
KHC 2008 - 2010
Trinity Health July 2007 - June 2008
St. Mary Mercy Hospital June 2007 - June 2008
Blue Cross Blue Shield of MI June 2006 - August 2006
Center for Value Based Insurance Design September 2005 - May 2006
Skills
Data Analysis, Leadership, Program Development, Healthcare, Process Improvement, Healthcare Management, Strategic Planning, Hospitals, Project Management, Management Consulting, Healthcare Information..., Nonprofits, Managed Care, Budgets, Strategy, EHR, Performance Improvement, Management, Healthcare Consulting, Program Management, Health Information..., Physicians, Informatics, Consulting, Six Sigma, Ambulatory, Health Policy
Education
University of Michigan 2005 — 2007
MHSA, Master's in Health Services Administration
Breakthrough Management Group 2007 — 2008
Black Belt, Six Sigma
University of Michigan 2001 — 2005
BS, Biopsychology
University of Michigan 2001 — 2005
Lean Certification, Lean in Healthcare
Greenhills School 1995 — 2001
High School Diploma, High School/Secondary Diplomas and Certificates
Horizons Comprehensive June 2008 - Present
Blue Cross Blue Shield of Michigan May 1989 - September 2009
Blue Cross Blue Shield of MI May 1989 - September 2009
Skills
Medical Billing, Professional Staffing, Applicant Tracking..., Employee Benefits, Call Center, Benefits Negotiation, College Recruiting, Internet Recruiting, Talent Acquisition, Onboarding, Staff Augmentation, Recruitment Advertising, Permanent Placement, Contract Recruitment, Executive Search, Recruiting, Screening, Background Checks, Sourcing, Taleo, Temporary Staffing, Resume Writing, Vendor Management
Education
Davenport University 1991 — 1995
Associates, Business Administration
Kaplan University
Bachelor of Science (BS), Health Services/Allied Health/Health Sciences, General
UnitedHealth Group August 2010 - Present
Blue Cross Blue Shield of MI September 2009 - July 2010
Halo Group May 2008 - March 2009
ACS October 1996 - February 2008
National Security Agency May 1987 - October 1996
Skills
SDLC, Integration, PMP, Vendor Management, XML, Business Analysis, Leadership, Change Management, MS Project, Analysis, Training, Program Management, Budgets, PMO, CRM, ITIL, SharePoint, Project Management, Strategy, Project Planning, ERP, Databases, Management, Software Development, Visio, Process Improvement, Project Portfolio..., Microsoft Project
Education
University of Maryland College Park
BS, Business
Full Sail University March 2014 - Present
BG Home and Treatment Center, INC. March 2010 - October 2011
Blue cross blue shield of MI 2008 - 2008
Education Bureau of PRC July 2004 - January 2006
Skills
Data Mining, Statistics, SAS, SPSS, Analysis, Programming, Business Intelligence, Quantitative Analytics, Machine Learning, Operations Research, R, Statistical Modeling, Data Analysis, Matlab, Research, Optimization, Algorithms, Mathematical Modeling, Simulations, Research Design, Strategy, Qualitative Research, Teaching, Science, Python, Higher Education, Microsoft Excel, Project Management, Quantitative Research, Modeling
Education
University of Central Florida 2014 — 2016
Doctor of Philosophy (Ph.D.), Industrial Engineering
Iowa State University 2013 — 2014
Master’s Degree, Industrial Engineering
Michigan State University 2006 — 2009
M.S & M.A, Statistics & Education
Beijing Normal University 2000 — 2004
B.S, Math
Biogen Idec April 2014 - Present
Eliassen Group July 2013 - February 2014
Mercer April 2013 - May 2013
Sun Life Financial April 2012 - December 2012
Workscape (ADP) May 2011 - March 2012
Bank of America January 2011 - May 2011
TJX May 2007 - June 2009
Blue cross Blue shield of MI November 2005 - April 2007
Ciber January 2005 - October 2005
Ford Motor Company November 2002 - July 2004
Skills
Project Management, Change Management, Banking, Retail, Healthcare, Financial Applications, Benefits Administration, Strategic Initiatives, Automotive, Data Warehousing, SQL, Insurance, Java, Telecommunications, SDLC, PMP, Business Analysis, Quality Assurance, Spirituality, DB2, Data Analysis, Analysis, Management, Visio, Requirements Gathering, Requirements Analysis, Vendor Management, Business Intelligence
Education
Wayne State University 2001 — 2004
MBA, FInance and marketing
Welingkar Institute of Management 1994 — 1995
PGDBM, Business Administration
Indian Institute of Technology, Bombay 1992 — 1994
MS, Aerospace Engineering, 7.5/10 GPA
G S institute of technology and science Indore (DAVV) Indore 1984 — 1989
BS, Mechanical Engineering
Junior Technical School Dhar MP 1981 — 1984
High School Diploma ., Electrical Engineering.
Keller Williams Realty Central July 2015 - Present
Grand Linen Company June 2012 - Present
Italian American Cultural Society June 2012 - May 2015
Blue Cross Blue Shield of MI June 2001 - May 2009
Delphi Environmental March 2000 - January 2001
Metro Lawn Spray Inc. January 1999 - March 2000
Rose Exterminator, Inc January 1998 - January 1999
Bartending School of America October 1990 - January 1998
Rubino Enterprises May 1986 - January 1990
Skills
Customer Service, Microsoft Excel, Microsoft Office, Benefits Administration, Accounts Receivable, Accounts Payable, Invoicing, Process Scheduler, Workshop Facilitation, Database Administration, Office Equipment, Project Management, Peachtree, Consulting, Graphs, Integration, Device Drivers, Delphi, Insurance, Data Entry, Spreadsheets, PowerPoint
Education
Macomb Community College 2001 — 2009
Business
Macomb Community College 2002 — 2007
Associates, General Business Administration
International Correspondence School
certificate, Secretarial Sciences
PC Treasures January 2015 - Present
WebOriginations September 2003 - Present
SocialLinkMart.com April 2012 - Present
LinkAdage September 2003 - Present
LinkXL October 2006 - April 2009
Blue Cross Blue Shield of MI May 1999 - August 2004
MediBank April 1998 - April 1999
Floyd Medical Center June 1997 - March 1998
Nielsen Media Research February 1984 - February 1996
Skills
Social Media Marketing, Online Marketing, SEO, Marketing Strategy, Web Development, Online Advertising, Analytics, Advertising, Marketing, Social Media, Web Analytics, SEM, Web Marketing, Competitive Analysis, PPC, Digital Marketing, Email Marketing, Strategy, E-commerce, Management
Education
Georgia State University - J. Mack Robinson College of Business 1995 — 1998
Master of Health Administration (M.H.A), Health/Health Care Administration/Management
Georgia State University - J. Mack Robinson College of Business 1995 — 1997
Master of Business Administration (M.B.A.)
Michigan State University 1978 — 1982
BA, Telecommunications
Children's Aid Society February 2014 - Present
CVS Caremark Corporation August 2012 - November 2013
Blue Cross Blue Shield of Michigan November 2010 - August 2011
Blue Cross Blue Shield of MI November 2010 - August 2011
Dean's Manor April 2008 - October 2010
Sprint November 2006 - March 2008
Skills
Health Insurance, Medicare, HIPAA, Medical Terminology, Data Entry, Outlook, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Filing, Microsoft Office 2007, Sales, Medical Billing, Payroll, Administration, Event Planning, Microsoft Office, Public Speaking, Training, Program Development, Strategic Planning, Team Building
Education
Central Michigan University 2012 — 2016
Bachelor of Arts (B.A.), Community Health Services/Liaison/Counseling
Wayne County Community College District
Crockett Technical High School 1994 — 1998
Blue Cross Blue Shield of MI January 2008 - Present
Comcast Cablevision January 1994 - January 2008
TVCN Inc January 1990 - January 1993
Skills
Health Insurance, Claim, General Insurance, Claims Management, Microsoft Office, Microsoft Excel, Employee Benefits, Microsoft Word, Medicare, PowerPoint, Team Building, Time Management, Invoicing, Healthcare, Training
Education
Oakland Community College
Business / Pharmacy
Oakland Community College
Blue Cross Blue Shield of MI April 2011 - Present
Oakland Community College December 2006 - Present
Blue Cross Blue Shield of Michigan June 2004 - Present
Detroit Board of Education September 1981 - June 1986
Skills
Leadership, Training
Education
University of Phoenix 2007 — 2010
Doctorate, Leadership and Management
Michigan First Credit Union April 2014 - Present
Northwood University March 2014 - Present
DETROIT CENTRAL CITY COMMUNITY MENTAL HEALTH January 2013 - April 2014
Oakland Community College September 2008 - January 2014
Wayne State University November 2009 - October 2012
Birmingham Public Schools January 2005 - December 2009
Wayne County Community College District June 2006 - January 2009
Central Michigan University June 2002 - August 2008
BLUE CROSS BLUE SHIELD OF MI October 2001 - January 2005
Magna Mirrors April 2000 - October 2001
Skills
Visio, Access, MS Project, Databases, Leadership, Training, Management, Visual Basic, SQL, HTML, Human Resources, .NET, Budgets, Java, Programming
Education
Colorado Technical University 2015 — 2016
Doctorate of Management, Executive Leadership
Oakland University 2000 — 2002
MBA, MIS
Wayne State University 1995 — 1999
Bachelors, MIS
Blue Cross Blue Shield of Michigan June 2013 - Present
Blue Cross Blue Shield of MI October 2010 - June 2013
Blue Cross Blue Shield of Michigan February 2006 - October 2008
Ford May 2002 - February 2006
Education
RMIT University 1996 — 1999
Master of Business Administration (MBA), 3.8
IIT Madras 1989 — 1991
Master of Technology (M.Tech.), Engineering, 3.7
University Vishweshvariya College of Engineering
Bachelor of Engineering (B.E.), Mechanical Engineering, 3.7
Blue Cross Blue Shield of Michigan October 2014 - Present
Blue Cross Blue Shield of MI September 2010 - October 2014
Blue Cross Blue Shield of Michigan October 2007 - September 2010
Blue Cross Blue Shield of Michigan October 2005 - October 2007
Blue Cross Blue Shield of Michigan September 2004 - October 2005
Blue Cross Blue Shield of Michigan June 2001 - September 2004
Skills
Health Insurance, Insurance, Employee Benefits, Medicare, Managed Care, Disability Insurance, Healthcare, Medicare Part D, Strategic Planning, Account Management, Benefits Administration, Commercial Insurance, HIPAA, Customer Service, Leadership, Training, Sales, Health Savings Accounts, Human Resources, Underwriting, Performance Management, Coaching, New Business Development, Sales Management
Education
Central Michigan University 2007 — 2010
MSA, Business Administration
Central Michigan University 1991 — 1996
Bachelor of Applied Science (B.A.Sc.)
The Andersons, Inc. March 2014 - Present
First Solar February 2011 - February 2014
First Solar January 2009 - February 2011
Blue Cross Blue Shield of MI January 2002 - December 2008
US Army 1985 - 2006
JWT 1998 - 2001
Delta Air Lines March 1996 - January 1999
Skills
Training & Development, Leadership Development, Employee Training, Management, Training, Leadership, Onboarding, Human Resources, Organizational..., Employee Engagement, Performance Management, Instructional Design, Project Planning, Change Management, Employee Relations, ADDIE, Talent Management, E-Learning, Coaching, Curriculum Design, Project Management, Customer Service, Team Building, Interviews, Training Delivery, Team Leadership, Agile Project Management, WebEx, HRIS, Program Management, Conflict Resolution, Recruiting, Talent Acquisition, Process Improvement, Staff Development, Organizational..., Strategic Planning, HR Policies, Succession Planning, New Hire Orientations
Education
Wayne State University 2008 — 2011
M. Ed. Learning & Instructional Design, Distance Education and e-Learning
Eastern Michigan University 1991 — 1996
Management, HR, Human Resource Development & Learning
CareFirst BlueCross BlueShield May 2012 - Present
Blue Cross Blue Shield of MI October 2011 - November 2012
Blue Cross Blue Shield of MI October 2008 - October 2011
Blue Cross Blue Shield of MI October 2006 - October 2008
Blue Cross Blue Shield of MI March 2005 - October 2006
Skills
WebSphere Application..., WebSphere Message Broker, WebSphere MQ, IBM HTTP Server, iPlanet Web Server, Shell Scripting, Middleware, Testing, AIX, Solaris, z/OS, SOA, Websphere, DB2, Enterprise Architecture, Oracle
Education
Michigan State University 1999 — 2003
BS, Computer Science and Engineering
Accident Fund Insurance Company of America June 2005 - January 2014
Blue Cross Blue Shield of MI 1999 - 2005
Skills
Insurance, Claim Investigation, Health Insurance, Litigation Management, Customer Service, Workers Compensation, Claims Management, Claim
Education
Davenport University 1999 — 2003
Blue Cross Blue Shield of MI July 2008 - Present
Blue Cross Blue Shield of Mi June 2001 - June 2003
Skills
Call Center, Project Management, Training, Process Improvement, SDLC, PMO, Business Process..., Business Analysis, Vendor Management, Healthcare, Business Process, Project Portfolio..., Mentoring Program...
Education
Central Michigan University 2002 — 2007
Bachelor's degree, Business Administration
Central Michigan University 2002 — 2007
Master's degree, Human Resources
Blue Cross Blue Shield of Michigan September 2014 - Present
Turtle Street Photography February 2010 - Present
Blue Cross Blue Shield of Michigan May 2008 - September 2014
Blue Cross Blue Shield of MI March 2005 - May 2008
Doner Advertising 2002 - 2003
Graduate Base 2000 - 2000
Skills
Healthcare, Managed Care, Healthcare Management, Leadership, Microsoft Excel, HIPAA, Healthcare Consulting, Medicare, Healthcare Information..., Health Insurance, Disease Management, Health Policy, Healthcare Industry, Utilization Management, Quality Improvement, HEDIS, Health Education, Informatics, Public Health, EHR, EMR, Hospitals, Medicaid, Medicare Part D, Health Care Reform, Clinical Research, Insurance, Performance Improvement, Health Promotion, Program Development, Policy, Program Evaluation, Process Improvement, Program Management
Education
University of Michigan 2003 — 2005
MSW, Community-Based Social Work
University of Michigan 1998 — 2002
BA, Psychology and Communications
Sears Holdings Corporation April 2013 - Present
Sears Holdings Corporation March 2012 - April 2013
Sears Holdings Corporation October 2009 - March 2012
Chrysler Group LLC May 2005 - December 2008
Tefen Consulting November 2004 - March 2005
Blue Cross Blue Shield of Michigan September 2001 - August 2004
Blue Cross Blue Shield of MI August 1998 - August 2001
Gentex Corporation May 1997 - September 1997
Skills
Continuous Improvement, Project Management, Six Sigma, Process Improvement, Lean Manufacturing, Business Process..., Integrated Retail, Multi-channel Retail, Strategic Leadership, Project Planning, Forecasting, Analysis, Manufacturing, Budgets, Team Management, Management, Leadership, Team Building, Product Development, Customer Service
Education
Wayne State University 1999 — 2001
MBA, Business Administration
University of Michigan 1993 — 1998
BSE, Industrial & Operations Engineering
DeWitt High School 1989 — 1993
Priority Health May 2007 - Present
Priority Health 2007 - Present
PriorityHealth 2007 - Present
Blue Cross Blue Shield of Michigan October 1984 - February 2007
BCBSM 1989 - 2007
Blue Cross Blue Shield of MI 1984 - 2007
Skills
Medicare, Customer Retention, Managed Care, Underwriting, Team Building, Health Insurance, Claim, Employee Benefits, Insurance, Sales, HIPAA, Healthcare, Benefits Design, Leadership, Strategic Planning, Account Management, Benefits Administration, Disability Insurance, Process Improvement, Business Development, Forecasting, Product Development
Education
Spring Arbor University
BA, Business
Leavenworth High School 1966 — 1970
NASCO/Insight Global November 2009 - April 2010
Blue Cross Blue Shield of MI June 2006 - October 2009
Blue Cross Blue Shield of Michigan January 2002 - June 2006
Ford Motor Company August 2000 - July 2001
City of Detroit June 1999 - August 2000
Health Alliance January 1998 - June 1999
EDS February 1992 - December 1997
Education
Central State University
Bachelor of Science, Business Administration (Finance)
pursuing Masters Degree
ITC Holdings Corp. January 2013 - Present
General Electric Aviation February 2011 - January 2013
Blue Cross Blue Shield of MI 2009 - February 2011
Blue Cross Blue Shield of Michigan July 2002 - February 2011
Wm. Beaumont Hospital 2000 - 2001
Compuware, Detroit Medical Center 1997 - 2001
Skills
Information Security, CISSP, Risk Assessment, Security, Privacy Law, FISMA, IT Audit, Financial Risk, System Administration, Policy, HIPAA, Computer Security, Information Security..., Business Continuity, Vulnerability Assessment, Data Warehousing, Risk Management, Enterprise Risk..., Governance, Disaster Recovery, CISA, Network Security, Analysis, Vendor Management, Business Intelligence
Education
Madonna University
BBA, Finance
Oakland University
MBA/MIS, Finance and Management Information Systems
Walsh College
Post-Graduate Certification, Information Assurance
OrganoGold June 2009 - Present
Blue Cross Blue Shield of MI 1984 - Present
OrGanoGold 2009 - 2010
Skills
Business Developer, Prosperity Coach, Instructional Design, Coaching, Leadership Development, Non-profits, Public Speaking, Fundraising, Nonprofits, Event Planning, Social Networking
Education
Michigan State University
Journalism
Wayne State University
Master's of Education, Instructional Technology
Macomb Community College January 2009 - Present
Blue Cross Blue Shield of Michigan September 2000 - January 2008
Blue Cross Blue Shield of MI 1978 - 2008
Macomb Community College 2003 - 2003
Blue Cross Blue Shield of Michigan January 1999 - August 2000
Blue Cross Blue Shield of Michigan January 1996 - January 1999
Skills
Leadership Development, Program Management, Process Improvement, Strategic Planning, HIPAA, Adult Education, Teaching, Employee Benefits, Budgets, Data Analysis, Healthcare, Analysis, Instructional Design, Team Building, Microsoft Office, Insurance, Organizational..., Career Development, Fundraising, Research, Employee Relations, Marketing, Policy, Change Management, Customer Service, Negotiation, Non-profits, Cost Reduction, Re-engineering, Budgeting, Problem Solving, Benefits, Administration, Staff Development, Business Intelligence, Higher Education, Event Planning, Mentoring, Coaching, Public Speaking, Customer Relations, Career Counseling, Planning, Business Process..., Strategy Development, Call Center, Program Development, Quality Assurance, Team Leadership, Business Analysis
Education
Central Michigan University 1992 — 1998
Masters, Business Administration
Northwood University 1986 — 1990
Bachelors, Business Administration
Chrysler Group LLC Manager - Product InsightsChryslerJune 2012 - September 2014
Blue Cross Blue Shield of MI June 2007 - June 2012
Business Research Group March 2002 - July 2007
MORPACE International May 2000 - March 2002
Skills
Program Management, Data Analysis, Focus Groups, Market Research, Employee Benefits, Cross-functional Team..., Competitive Intelligence, Project Management, Health Insurance, Insurance, Qualitative Research, Management, Business Analysis, Change Management, Healthcare, Segmentation, Marketing Research, Vendor Management, Process Improvement, Analytics, Leadership, Team Building, Strategic Planning, Account Management, Analysis, Quantitative Research, Business Process..., Marketing Strategy, Competitive Analysis, Strategy, Consumer Behaviour, Customer Service
Education
Oakland University
BA, Mathematics
Wayne State University
MA, Industrial/Organizational Psychology
Blue Cross Blue Shield of Michigan February 2012 - Present
Blue Cross Blue Shield of MI March 2009 - February 2012
Blue Cross Blue Shield of Michigan March 2007 - March 2009
Blue Cross Blue Shield of Michigan December 2005 - February 2007
Blue Cross Blue Shield of Michigan February 2005 - December 2005
National Systems October 2004 - February 2005
Blue Cross Blue Shield of Michigan May 2004 - October 2004
Blue Cross Blue Shield of Michigan October 1992 - May 2004
Blue Cross Blue Shield of Michigan October 1989 - October 1992
General Groups Inquiry January 1986 - October 1989
Skills
Project Management, Business Process..., Medicare Part D, Process Improvement, SDLC, PMO, HIPAA, Vendor Management, Business Analysis, Project Portfolio..., Insurance, MS Project, Program Management, Integration, SharePoint, Project Planning, Management, Analysis, Business Requirements, Visio, Requirements Analysis, Change Management, Pharmacy Benefit..., Leadership, Business Intelligence, Software Project..., Claim, IT Strategy, Budgets, Requirements Gathering, Risk Management, Cross-functional Team..., Software Documentation, Project Delivery, Resource Management, Quality Assurance, Team Leadership, Systems Analysis, User Acceptance Testing, Management Consulting, Strategic Planning, Business Strategy, Team Building, Business Transformation, Business Process, Medicare, Business Process..., Healthcare, Testing, Health Insurance
Education
Northwood University 2006 — 2008
BBA, Management
Macomb Community College 1998 — 2001
Associates of Applied Science, Business and Information Technology
Blue Cross Blue Shield of Michigan September 2001 - Present
BCBSM June 2006 - April 2012
Blue Cross Blue Shield of MI June 2006 - August 2011
Ford Motor Company February 2000 - September 2001
Health Alliance Plan September 1997 - February 2000
Skills
SDLC, Vendor Management, HIPAA, Business Analysis, Visio, Process Improvement, Requirements Analysis, IT Strategy, Requirements Gathering, SharePoint, Integration, Software Project..., Business Requirements, Resource Management, Program Management, Software Documentation
Education
Davenport University 1996 — 2000
Bachelor's degree, Management Information Systems, General, 3.0 average
Blue Cross Blue Shield of MI July 2007 - Present
Blue Cross Blue Shield of MI October 2006 - July 2007
Blue Care Network April 2005 - October 2006
Aerotek/Option One September 1998 - April 2005
Michigan State University-Department of Police and Public Safety (DPPS) August 1996 - May 1998
Skills
Human Resources, PeopleSoft, Interviews, Recruiting, Microsoft Word, Outlook, Microsoft Excel, Temporary Placement, Staffing Services, FMLA, Employee Relations, Talent Acquisition, Hiring, SharePoint
Education
Michigan State University 1996 — 1998
Bachelors, Marketing and Supply Chain Management
Lansing Community College
Liberal Arts Associates
Lansing Community College
General Education Associates
Nationwide Insurance November 2007 - Present
Nationwide Insurance December 2005 - November 2007
Blue Cross Blue Shield of MI February 2002 - October 2005
Skills
Integration, Servers, Websphere, Continuous Improvement, Process Improvement, ITIL, SSO, Project Management, WebSphere Application...
Education
Central Michigan University 1999 — 2001
BS, Computer Science, Math
Blue Cross Blue Shield of Michigan October 2009 - Present
BCBSM 2009 - Present
Blue Cross Blue Shield of MI December 2005 - October 2009
Blue Cross Blue Shield of MI December 2002 - December 2005
Blue Cross Blue Shield of Michigan December 1999 - December 2002
Blue Cross Blue Shield of Michigan June 1995 - December 1999
American Speedy Printing Centers April 1980 - June 1995
American Speedy Printing Centers, INC April 1978 - December 1980
Education
New Horizons and Oakland Community College's Business Technology Department
Oakland Community College
Blue Cross Blue Shield of Michigan April 2007 - Present
Blue Cross Blue Shield of MI August 2003 - May 2007
JC Penney Telemarketing Center June 1988 - July 1991
Skills
Insurance, Call Centers, Customer Service, Health Insurance, Microsoft Office, Healthcare, Employee Benefits, Medicare, Underwriting, Health Savings Accounts, Managed Care, HIPAA, Call Center, Process Improvement, Leadership
Education
Aquinas College 2005 — 2010
MMA, Communication
Trinity Senior Living Communities June 2009 - August 2010
Trinity Senior Living Communities July 2008 - May 2009
HCR- MANOR CARE/UNIVERSITY June 2007 - July 2008
LUTHERAN HOMES OF MICHIGAN/SAVIOR'S GRACE HOME CARE January 2006 - June 2007
BLUE CROSS BLUE SHIELD OF MI August 1997 - March 2004
Education
Madonna University - Graduate Studies
Master of Science, Hospice & Palliative Studies
Madonna University
Bachelor of Science (BS), Gerontology
North American Bancard August 2009 - June 2011
Blue Cross Blue Shield of MI March 2005 - December 2008
Blue Cross Blue Shield of MI April 2001 - March 2005
Skills
Management, Software Documentation, Recruiting, Hiring, Performance Management, Team Building, Coaching, Call Center, Call Centers, Training, Leadership, Customer Retention, Strategy, Customer Satisfaction, Data Entry, Teamwork, Interviews, Human Resources, Customer Experience, Operations Management, Project Management, Time Management, Insurance, Process Improvement, Customer Service, Leadership Development, Policy, Team Leadership, Vendor Management, Outlook, Employee Training, Employee Relations, Workforce Management
Education
Oakland Community College 2001 — 2004
Associate, Liberal Arts
Wayne State University
Blue Cross Blue Shield of MI May 2013 - September 2013
St. Clair Shores Parks and Recreation May 2011 - August 2012
89X Radio September 2010 - December 2011
Education
Wayne State University
Bachelors of Science, Business Administration; Finance
Central Michigan University
Bachelors of Science, Business Administration; General Studies