Chapters Inc
Industry: Superstore company
DescriptionChapters Inc. is a Canadian big box bookstore banner owned by Indigo Books and Music. Formerly a separate company competing with Indigo, the combined company has continued to operate both banners since their merger in 2001. Customer service: 1 (800) 832-7569 Parent organization: Indigo Books and Music Headquarters: Toronto, Canada Founder: Lawrence N. Stevenson Founded: 1995, Toronto, Canada CEO: Heather Reisman (Feb 4, 2001–)
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Chapters Inc Employees
Mindful Explorers Before and After School Care August 2013 - Present
Sensual Farming February 2013 - Present
Vertical Veggie Farms 2010 - Present
Blush Lane Organic Market May 2013 - September 2014
TD 1999 - 2003
Chapters Inc November 1996 - April 1999
Hillhurst Sunnyside Community Association June 1994 - August 1995
Calgary Parks & Recreation November 1990 - June 1994
Skills
Green, Public Speaking, Sustainability, Writing, Permaculture, Leadership, Research, Garden, Public Relations, Strategic Communications, Volunteer Management, Fundraising, Community Outreach, Social Entrepreneurship, Nonprofits, Customer Service, Social Media, Community Development, Event Planning, Teaching, Event Management, Strategic Planning
Education
The University of Calgary 1991 — 1992
Bachelor of Education (B.Ed.), Social Studies; Minor: Health Education, 1 of 2 years completed
University of Calgary 1987 — 1991
Bachelor of Arts (BA), Religious Studies and Applied Ethics; Minor: Psychology
Self-employed 2002 - Present
Véhicule Press 2010 - Present
Canadian Notes & Queries 2010 - Present
Indigo 2000 - 2001
Chapters Inc. 1997 - 2000
Chapters Inc. 1996 - 1997
Chapters Inc. 1995 - 1996
Nicholas Hoare Ltd. 1989 - 1994
Time of Your Life Inc. 1988 - 1989
Skills
Writing, Editing, Research, Copy Editing, Radio Documentary, Copywriting, Teaching, Publishing, Script-writing, Literary History, Literature, Books, Creative Writing, Proofreading, Journalism, Ghostwriting, Editorial, Social Media, Public Speaking
Education
Concordia University 1983 — 1987
Bachelor of Arts (B.A.), English Language and Literature/Letters
CEGEP - John Abbott College 1979 — 1982
D.E.C. - Social Studies
Scotiabank October 2014 - Present
CKNW Orphan's Fund June 2013 - Present
Xerox Global Services July 2012 - September 2014
Bank of Montreal May 2007 - July 2012
American Express January 2004 - June 2006
CIBC, eComm Strategies January 2001 - January 2004
Chapters Online (now Indigo Chapters) November 1996 - January 2001
Chapters Inc. 1996 - 2001
Skills
Payments, Portfolio Management, Cards, Customer Relations, Banking, Relationship Management, Business Development, New Business Development, Business Process..., Supply Chain..., Payment Industry, Risk Management, Sales, Customer Service, E-commerce, Sales Management, Finance, Process Improvement, Management Consulting, Credit Cards, Strategic Planning, Financial Services, Strategy, Credit
Education
British Columbia Institute of Technology
HCDSB September 2010 - Present
Chapters Inc. 1999 - 2001
Insight Books May 1986 - 1989
Skills
Child Development, Lesson Planning, Early Childhood..., Childcare, Early Childhood..., Early Childhood Literacy, Preschool, Parent Education, Literacy, Elementary Education, Special Education, Classroom Management, Behavior Management, Parent Communication, Differentiated..., Smartboard, Language Arts, Classroom, Early Intervention, Reading Intervention
Education
Sheridan College 2009 — 2010
ECE, Early Childhood Education
University of Toronto Mississauga 1991 — 1993
BA, Crime and Deviance
LPSS 1985 — 1990
Carleton University
DavidFilax.com July 2012 - Present
CIT Financial Ltd May 2000 - Present
Elections Canada March 2011 - October 2011
Canadian Red Cross Society Call Centre January 2000 - May 2000
Chapters Inc October 1999 - January 2000
OpenWide International / Air Tours April 1999 - September 1999
Chapters Inc October 1997 - April 1999
SuperCentre October 1989 - February 1998
VideoFlicks August 1994 - September 1995
Kingpin Comics and Collectibles October 1992 - November 1994
Skills
Accounts Receivable, Customer Relations, Excel, Risk Management, Administration, Credit, Microsoft Office, Financial Analysis, Financial Reporting, Customer Service, Teamwork, Problem Solving, Analysis, Word, Outlook, Process Improvement, Negotiation, PowerPoint, Business Process..., Banking, Event Management, Team Leadership, Data Analysis, Documentation, Contract Management, Accounts Payable, Loans, Spanish, Change Management, Forecasting, Research, Inventory Management, Team Building, Funding, Reconciliation, Planning, Cash Flow, Account Reconciliation, Billing, Time Management, Compliance, Cash Management, Policy, Invoicing, Business Analysis, Supervisory Skills, Vendor Management, Customer Satisfaction, Spreadsheets, Team Management
Education
The Long Ridge Writer’s Group 1993 — 1994
Long Fiction Writers Certification, Long Ficition Writing / Creative Writing
National Institute of Broadcasting 1994 — 1995
Certified Broadcaster, Broadcasting
McMaster University 1997 — 1998
Engineering and Physics Proficiency Certification, Psychology, Engineering and Physics
Bartending School of Ontario 2001 — 2002
Bartending Certification, Bartending
OpenWide International Marketing Program, UK 1998 — 1999
Diploma of International Marketing and Presentation, Marketing and Communications
George Brown College 1995 — 1997
Architechual Technologist, AutoCAD, Communications and Psychology
Trillium Gift of Life, Ministry of Health and Long Term Care August 2014 - Present
Cardiac Care Network December 2010 - August 2014
Cardiac Care Network of Ontario January 2008 - August 2014
Indigo 1999 - 2006
Chapters Inc. 1999 - 2001
Recruiter Inc. 1996 - 1999
Skills
SQL Server, Crystal Reports, Business Intelligence, SSRS, Business Objects, SQL, T-SQL, Database Design, Data Warehousing, PL/SQL, Stored Procedures, Database Administration, Microsoft SQL Server, Databases, Data Analysis, HTML, Requirements Gathering, C#, Business Intelligence..., ASP.NET, Data Management, Dashboard, .NET, SSIS, Access, Business Process, Visual Studio, Visio, Oracle, SDLC, SAP BW, ETL, Systems Analysis, Enterprise Architecture, Environmental Awareness, Analysis, Business Analysis, SharePoint, XML, Requirements Analysis, Quality Assurance, IT Strategy, Business Requirements, Web Intelligence, Integration, Data Quality, Data Governance, Software Documentation, Enterprise Software, Master Data Management
Education
Queen's University 1988 — 1994
B.Sc.E., Electrical Engineering, Computer Option
TD December 2012 - Present
DBActions July 2000 - Present
ING DIRECT Canada July 2005 - August 2012
Ministry of Transportation February 2005 - June 2005
Ministry of Community and Social Services May 2002 - January 2005
Professional Engineers Ontario September 2001 - April 2002
Loblaw Companies Limited September 2000 - August 2001
PROTECTAIR October 1999 - August 2000
CHAPTERS INC. January 1998 - September 1999
BFC CONSTRUCTION GROUP November 1995 - January 1998
Skills
Hadoop Admin, Oracle, Oracle Databases, Performance Tuning, Oracle PL/SQL, Oracle SQL, Oracle Enterprise..., Oracle RMAN, Oracle Automation, Oracle Advanced..., Oracle Advanced Auditing, Data Encryption, Data Conversion, Oracle Designer, Unix, Netbackup, Tivoli TSM, Disks Architecture, Windows, PL/SQL, SQL, Architecture, Databases, TSM, RMAN, Disaster Recovery, Microsoft SQL Server, AIX, Solaris, Unix Shell Scripting, Data Warehousing, ETL, Linux, Erwin, Encryption, SQL Tuning, HP-UX, Data Migration, Weblogic, Architectures, WebLogic, IBM AIX, Oracle Database, Shell Scripting
Education
Universitatea din București 1974 — 1980
Bachelor of Science (BSc), Physical Sciences
Colegiul National Sf. Sava, Bucuresti 1969 — 1973
Baccalaureat Lycee, Physical Sciences
Cadillac Fairview Corporation Limited May 2011 - Present
Virgin Mobile Canada/Bell Mobility January 2010 - May 2011
Virgin Mobile Canada January 2008 - January 2010
Starbucks Coffee Canada 2004 - 2008
Starbucks Coffee Canada 2002 - 2004
Indigo/Chapters March 2001 - September 2001
Chapters Inc April 1999 - March 2001
Chapters Inc. September 1998 - April 1999
Toys R Us January 1994 - September 1998
Toys R Us January 1993 - January 1994
Skills
Leadership, People Development
Education
ICSC University of Shopping Centres
College of Development and Redevelopment
Richard Ivey School of Business 2011 — 2011
Strategic Foundations - April 2011
Richard Ivey School of Business 2010 — 2010
Financial Analysis - December 2010
Queens University School of Business 2006 — 2006
Strategic Thinking - June 2006
Newcastle upon Tyne Polytechnic 1985 — 1988
BA, Government and Public Policy
Real Interactive December 2014 - Present
Armstrong Partnership July 2010 - August 2014
Draftfcb April 2009 - June 2010
Digital Cement March 2007 - March 2009
Corus Entertainment Inc., Kids Can Press August 2005 - October 2006
Elsevier Canada November 2002 - August 2005
League of Canadian Poets September 2001 - September 2002
Publishing Online - eBooks January 2000 - January 2001
Association of Canadian Publishers January 1999 - January 2000
Chapters Inc. January 1998 - January 1999
Skills
Advertising, CRM, Strategic Thinking, Publishing, Digital Strategy, Online Marketing, Marketing Strategy, Social Media, Strategy, E-commerce, Integrated Marketing, Digital Marketing, B2B, Marketing, Strategic Planning, Email Marketing, Business Development, Management, Direct Marketing, Creative Direction, Leadership, Mobile Marketing, Interactive Marketing, Interactive Advertising, Relationship Marketing, Digital Media, Brand Development, Creative Strategy, Marketing Communications, Content Strategy, Social Media Marketing, Press Releases
Education
Interactive Advertising Bureau of Canada 2011 — 2011
IAB Canada Intensive One-Day Course In Social Media Marketing
Interactive Advertising Bureau of Canada 2011 — 2011
IAB Canada Intensive One-Day Course In Mobile Marketing
University of Toronto 2004 — 2004
Marketing: An Introduction
Ryerson University 1994 — 1995
Copy Editing for Books, Journals and Reports
University of Toronto 1994 — 1995
Post Graduate English
Concordia University 1989 — 1993
BA, English
BlackBerry October 2010 - Present
UFA Co-operative Ltd 2004 - 2010
Chapters Inc 1997 - 2003
Skills
Performance Management, Employee Engagement, Change Management, Succession Planning, Talent Management, Organizational..., Workforce Planning, Organizational..., Organizational Design, Onboarding, Human Resources, HRIS, Deferred Compensation, Program Management, Personnel Management, HR Policies
Education
University of Cagary 2007 — 2011
Masters of Education, Adult and Workplace Learning
University of Guelph
Bachelor's Degree, Psychology
Callisto Capital CEOPep BoysMay 2003 - August 2006
Chapters Inc 1994 - 2001
Bain & Company 1983 - 1993
Skills
Management, Team Building, Business Strategy, Retail, Mergers & Acquisitions, Team Leadership, Marketing Strategy, Strategy, Mergers, Strategic Planning, Financial Analysis, Negotiation, Change Management, Corporate Finance, Sales, Leadership, Sales Management, Financial Modeling, Leadership Development, Business Planning
Education
Harvard Business School 1982 — 1984
MBA
Royal Military College of Canada/Collège militaire royal du Canada 1973 — 1978
Honours Economics and Commerce
Women's Executive Network (WXN) October 2014 - Present
Nascent Digital October 2013 - January 2014
Nascent Digital October 2012 - September 2013
Vortex Connect February 2012 - September 2012
Colgate Palmolive August 2001 - December 2006
Chapters Inc. January 2001 - July 2001
Chapters Inc. July 1999 - December 2000
Skills
Employee Benefits, HRIS, Deferred Compensation, Human Resources, Recruiting, Employee Engagement, Talent Management
Education
Humber College 1998 — 1999
Human Resource Management Diploma
The University of Western Ontario 1995 — 1998
Bachelor of Arts, Psychology
Jacqueline Gross & Associates January 2000 - December 2010
Harlequin May 1999 - November 1999
Chapters Inc January 1995 - May 1999
Coles the Book January 1990 - January 1995
Skills
Digital Marketing, Social Media Marketing, SEO, Retail, E-commerce, Marketing Strategy, CRM, Social Media, B2B, Marketing Communications, Market Research
Education
University of Toronto 2010 — 2011
Ryerson University
Commerce
Pep Boys 2003 - 2008
Chapters Inc 1993 - 2001
Bain & Company 1989 - 1993
Education
University of Pennsylvania - The Wharton School 1985 — 1989
Danier Leather 2002 - 2009
Chapters Inc. 1997 - 2002
Bollum's Books 1995 - 1997
Skills
Sales, Sales Management, Merchandising, Retail, Entrepreneurship, New Business Development, Management, Trade Shows, E-commerce, Strategic Planning, Marketing, Leadership, Team Leadership, Social Media, Marketing Communications
Education
University of Guelph
IndustriOS Software Inc August 2005 - Present
Chapters Inc. August 1989 - March 2001
Skills
Crystal Reports, Microsoft SQL Server, SQL, Unix, Software Project..., Databases, ERP, ITIL, Service Delivery, Business Analysis, Windows 2000 - 2008..., Windows 2000 - Windows 7, Microsoft Exchange, Pervasive Database, Microsoft Office
Education
Memorial University of Newfoundland 1981 — 1982
Accounting and Finance
District Vocational School 1979 — 1981
General Accounting
Roncalli High 1976 — 1979
Completed High School
Tin Knockers Custom Ltd August 2015 - Present
Plan Group 2011 - August 2015
Plan Group June 2007 - April 2011
Scholar's Choice 2000 - 2002
Chapters Inc 1996 - 2000
Skills
Word, PowerPoint, Excel, Outlook, MS Project, Jonas, Accubid & Change Order, Microsoft Word, Project Management, Recruiting, Employee Training, Employee Engagement, New Hire Orientations, New Hire Paperwork, Mentoring New Hires, Customer Service, Time Management, Team Building, Cross-functional Team..., Team Management, Innovation, Communication Skills, Conducting Interviews, Information Extraction, Warehouse Management, PMI Trained, CAPM, Contract Management, Process Scheduler, Project Coordination, Microsoft Excel, Microsoft Project, Construction, Contract Negotiation
Education
PMI 2011 — 2012
CAPM Certification, Project Management
Global Knowledge 2014 — 2014
Risk Management
Durham College 2010 — 2011
Project Management
Durham College 2008 — 2009
Certification, Construction PM and Estimating
Seneca College of Applied Arts and Technology