Experience
WOW! Mobile Boutique   June 2015 - Present
WIND Mobile  November 2014 - June 2015
BLACKS  October 2012 - October 2014
Virgin Mobile Canada   March 2008 - August 2011

Skills
Mobile Devices, Sales, Computer Proficiency, Sales Management, Sales Process, Mobile Technology, Mobile Internet, Customer Service, Management, Telecommunications, Customer Experience, Customer Satisfaction, Team Leadership, Retail, Customer Retention, Direct Sales, Vendor Management, Time Management, Store Management, Mobile Communications

Education
Algonquin College of Applied Arts and Technology   2012 — 2012
Culinary Arts/Chef Training

Carleton University

Experience
EnStream LP  May 2015 - Present
SecureKey Technologies Inc  October 2011 - February 2015
Virgin Mobile Canada   July 2009 - August 2011
Digit Wireless   January 2008 - June 2009
TELUS  2001 - 2007
Clearnet  1995 - 2001
Bell Mobility  1993 - 1995
MetaLink Communications   1989 - 1993
Bell Northern Research  1986 - 1989

Skills
Mobile Payments, Mobile Devices, Product Management, Wireless, Mobile Technology, Business Development, Strategic Partnerships, New Business Development, Product Development, Telecommunications, Strategy, Start-ups, Product Marketing, Mobile Applications, Management, Leadership, Go-to-market Strategy, Cross-functional Team..., Business Planning, Team Leadership, Business Strategy, Program Management, Competitive Analysis, Strategic Planning, Marketing Strategy, Vendor Management, Marketing, Solution Selling

Education
McGill University   1984 — 1986
M. Eng., Electrical Engineering (Honors)

McGill University   1981 — 1984
B. Eng., Electrical Engineering

Experience
Massey Walton Energy Systems Inc.   August 2015 - Present
Speed-XM  September 2015 - Present
Inventa  August 2015 - August 2015
Inventa  April 2015 - July 2015
Humber Students' Federation (Humber College)   August 2014 - May 2015
East End Community Health Centre   June 2014 - August 2014
Humber Students' Federation (Humber College)   August 2012 - August 2014
EB Games  August 2012 - June 2014
Virgin Mobile Canada   November 2009 - July 2012
Circumference Technology Services, Inc.   August 2008 - October 2009

Skills
Technology, Retail Sales, Customer Service, Administrative Work, Computer Hardware, Time Management, Customer Satisfaction, Data Entry, Teamwork, Team Leadership, Retail, Customer Experience, Sales, Merchandising, Social Networking, Microsoft Office, Critical Thinking, Leadership, Social Media, Customer Support, Cashiering, Social Skills, POS, Visual Merchandising, People Skills, Computer Repair, Office Administration, Customer Retention, Public Speaking, Loss Prevention, Management, Team Building, PowerPoint, Microsoft Word, Team Management, Microsoft Excel, Telephone Skills, Coaching, Research, Troubleshooting, Inventory Management, Windows 7, Training, Administration, Analysis, Human Resources, Project Planning, Event Planning, Marketing, Team-oriented

Education
Humber College   2012 — 2015
Advanced Diploma, Co-Op, Business Administration

Dalhousie University   2010 — 2011
Bachelor of Arts (B.A.), Political Science and Government

St. Paul's High School   1999 — 2005
High School Diploma, 89

Experience
Erin Dodge Chrysler Ltd   January 2015 - Present
Toastmasters International  September 2014 - Present
Virgin Mobile Canada   March 2013 - September 2014
Toronto Star  April 2009 - September 2009
McDonald's Corporation  April 2008 - March 2009

Skills
Marketing Communications, Market Research, Online Marketing, Direct Marketing, Sales Promotion, Business Writing, Marketing Management, Product Development, Strategy Formulation, Dimensions of..., Social Media Marketing, Innovation Management

Education
Humber College   2011 — 2013
Business Marketing, Marketing

Lincoln M. Alexander   2005 — 2009
High School Diploma, Business, Management, Marketing, and Related Support Services

Experience
Bell  April 2015 - Present
Virgin Mobile Canada   October 2012 - Present
H&R Block  February 2011 - April 2014
Burnaby Board of Trade  January 2012 - April 2012
H&R Block  January 2011 - May 2011
Compusoft   January 2010 - December 2010
Nikkei Senior Housing   2006 - 2006

Skills
Account Reconciliation, Time Management, Auditing, Leadership, Customer Service, Sales, Payroll, Financial Reporting, Invoicing, Employee Benefits, Finance

Education
British Columbia Institute of Technology   2014 — 2015
CPA

Simon Fraser University   2006 — 2011
Bachelor's Degree, Economics

Experience
The Doppelganger   April 2013 - Present
Legend3D  October 2014 - May 2015
Seneca College of Applied Arts and Technology  September 2011 - May 2014
Securitas  June 2013 - April 2014
Virgin Mobile Canada   March 2011 - December 2012

Skills
Character Animation, Texturing, Animation, Computer Animation, Zbrush, 3D, 3D Modeling, Compositing, Drawing, Film, Video Games, Maya, Flash Animation, Photoshop, Toon Boom, Storyboarding, Digital Painting, After Effects, Art, Painting, Layout, Premiere, Traditional Animation, Flash, Visual Effects, Illustration, Modeling, Softimage, XSI, Digital Illustration, Eyeon Fusion, Rendering, Digital Compositing, Character Designs, Computer Graphics, Video Editing, Nuke, Sketching, Sculpture

Education
Seneca College of Applied Arts and Technology   2011 — 2014
Bachelor's Degree, Animation

Centre NAD   2007 — 2008
3D Animation And Visual Effects for Film and TV, 3D Animation And Visual Effects for Film and TV Diploma

Universidad de Los Andes   1998 — 2005
Computer Science

Experience
Virgin Mobile Canada   September 2013 - Present
Seniors Come Share Society   May 2014 - August 2014
The Source  October 2012 - September 2013
The Source  June 2012 - October 2012
The Source  May 2010 - June 2012
Best Buy Canada  September 2009 - January 2010

Skills
Merchandising, Sales, Customer Satisfaction, Customer Service, Store Management, Teamwork, Sales Process, Leadership, Business Development, Retail, Sales Management, Social Media, Wireless, Staff Training, Payroll, Recruiting, Management, P&L Management, Time Management, Team Building, Team Management, Training, Forecasting, Customer Experience, Inventory Management, Marketing, Marketing Communications, Fundraising, Marketing Strategy, Social Media Marketing, Digital Marketing, Online Marketing, Marketing Agency

Education
Kwantlen Polytechnic University   2014 — 2016
Bachelors of Business Administration, Marketing Management

Kwantlen Polytechnic University   2009 — 2013
Diploma, Marketing Management

British Columbia Institute of Technology / BCIT   2008 — 2009

Experience
Virgin Mobile Canada   June 2011 - Present
Beacon of Hope for Afghan Children Society   March 2006 - Present
Surrey Ice-creme Inc.   March 2007 - August 2012

Skills
Marketing, Social Media Marketing, E-commerce, Selling Skills, Graphic Design, Team Management, Music Production, Web Design, Management, Online Marketing, Customer Service, eMarketer, Customer Oriented, Outcome focused, Business Understanding, Social Media, Sales

Education
Kwantlen University College   2011 — 2015
Marketing Management

byrne creek

Experience
The Goodyear Tire & Rubber Company  June 2015 - Present
MarketSource Inc.  September 2014 - June 2015
Dealer Tire Canada  April 2011 - September 2014
Virgin Mobile Canada   April 2007 - April 2011
Michelin North America  April 2001 - April 2007

Skills
Coaching, Team Management, Training, Employee Relations, Change Management, Organizational..., Team Leadership, Leadership Development, Management, Team Building, Leadership, Executive Coaching, Workforce Management, Process Improvement, Employee Engagement, Project Management, Customer Service, Business Analysis, Project Planning, Training Delivery, Account Management, Sales, Customer Retention, Retail, Sales Management, Marketing, Merchandising, Operations Management, Negotiation, Sales Operations, New Business Development, Selling, Customer Satisfaction, Sales Process, Logistics, Automotive, B2B, Solution Selling, Business Development, Cross-functional Team..., Competitive Analysis, Business Planning, Key Account Management, Marketing Strategy, Direct Sales, Inventory Management, Time Management, Customer Experience, Recruiting, Strategic Planning

Education
Case Western Reserve University - Weatherhead School of Management   2013 — 2015
Management Study

Concordia University   1998 — 2001
Bachelor of Arts (B.A.), Applied human science

Loyala Montreal   1990 — 1995
secondary 5 diploma, Public speaking

Experience
Bell Canada  August 2014 - August 2015
Virgin Mobile Canada   February 2011 - May 2014
Ultramar  2010 - 2011
SOGEP - Société de Gestion d'Équipements Publics   2007 - 2009

Skills
Sales, Customer Service, Merchandising, Telecommunications, French, Customer Experience, Team Leadership, Account Management, Customer Retention, Customer Satisfaction, COSO Framework, COSO ERM, Call Centers, Time Management, Teamwork, Forecasting, Direct Sales, Retail, Training, Wireless, Mobile Devices, Employee Training, Data Entry, Accounting, Internal Control..., Operations Management, Leadership, Management, Inventory Management, Sales Operations, Strategy

Education
École des sciences de la gestion (ESG UQAM)   2012 — 2015
Bachelor of Business Administration (B.B.A.), CPA-CMA

Sungkyunkwan University   2013 — 2013
Exchange student

Dawson College   2009 — 2012
DEC, Business/Commerce, General

Collège Notre-Dame du Sacré Coeur   2004 — 2009
High School Diploma

Experience
Virgin Mobile Canada   March 2010 - Present
DOXIM  September 2007 - March 2009
Buzz Interactive   April 2007 - September 2007

Skills
Web Design, Web Development, Front-end Development, Digital Marketing, Social Media Marketing, Online Advertising, Email Marketing, User Experience, Front-end, User Interface Design, New Media, Teamwork, Interaction Design, Digital Strategy, Marketing, Information Architecture, Microsoft Office, Social Media, Marketing Communications

Education
University of Toronto   2005 — 2009
HBA, New Media and Human Geography

Seneca College of Applied Arts and Technology   2004 — 2005
Diploma, Digital Media Arts

Experience
Gensler  November 2013 - Present
SDI Interior Design & Project Coordination   July 2011 - October 2013
Hoops Sports Bar & Grill   August 2009 - March 2012
Absolutely Inc   May 2011 - September 2011
Virgin Mobile Canada   March 2007 - June 2008

Skills
Interior Design, InDesign, Photoshop, AutoCAD, Microsoft Office, Sketching, 3D Studio Max, Adobe Creative Suite, Illustrator, Rendering, 3D rendering, Mac OS X, Visual Merchandising, Space planning, Concept Design, Drawing, Revit, AutoCAD Architecture, Space Planning, 3D Rendering

Education
Ryerson University   2008 — 2012
Bachelor's of Interior Design (BID), Interior Design

Experience
Virgin Mobile Canada   Monitored consultants in various lines of businesses within Virgin Mobile.
Technion Communications Corp.   October 2004 - August 2007

Skills
Workforce Management, Avaya, Call Center, Customer Experience, Telecommunications, Quality Assurance, Vendor Management, Team Leadership, Process Improvement, Performance Management, Employee Engagement, Coaching, Training, Customer Service, Project Planning, Analysis, Microsoft Office

Education
George Brown College

Experience
The Gibson Group Inc.   October 2013 - Present
CBRE  February 2013 - September 2013
Virgin Mobile Canada   April 2011 - August 2012

Skills
Customer Service, Social Media, Project Management, Event Photography, Communication, Event Management, Promotions, Public Speaking, Public Relations, Social Networking, Microsoft Office, Time Management, Pharmaceutical Marketing, Meeting Planning, Medical Meetings, Pharmaceutical Industry, Digital Photography, Proofreading, Professional Relations, Medical Terminology, Medical Education, Healthcare Industry, Media Buying, Media Planning, Budget Monitoring, Continuing Medical..., Conference Logistics, Print Production...

Education
Seneca College of Applied Arts and Technology   2014 — 2016
French Language Skills, French Studies

TEFL Cambridge   2013 — 2013
TEFL, Teaching English as a Second or Foreign Language/ESL Language Instructor

University of Guelph   2005 — 2009
Bachelor's degree, Communication and Media Studies

Humber College   2005 — 2009
Diploma, Image Arts

Experience
Drechsel Business Interiors  December 2014 - Present
G.L. Smith Planning + Design Inc   September 2014 - November 2014
Karen Kayne Interior Design   June 2014 - August 2014
Gluckstein Design   June 2013 - June 2014
Academy of Design   October 2011 - June 2014
Braveheart Building   May 2013 - October 2013
David Steingart Chartered Accountant Corporation   February 2010 - September 2011
Virgin Mobile Canada   September 2008 - March 2011
Amity/ AEON   April 2007 - October 2007

Skills
Accounting, Microsoft Office, Customer Service, Time Management, Teamwork, Customer Experience, Customer Retention, Leadership, Project Management, AutoCAD, Adobe Creative Suite, Interior Design, Photoshop, PowerPoint, Retail, Team Leadership, Sales

Education
Academy of Design at RCC Institute   2011 — 2013
Interior Design Degree, Interior Design

Dalhousie University   2002 — 2006
B-COMM, International Business

Experience
Cogeco Cable  January 2012 - Present
PrecisionIT Incorporated   2015 - 2015
Canada Top Jobs   2013 - 2014
Canada Top Jobs   2013 - 2014
Canada Top Jobs   2013 - 2014
Rogers Communications  August 2010 - January 2012
Virgin Mobile Canada   November 2009 - August 2010
Sigma Systems  August 2007 - November 2009
International Turnkey Systems  February 2005 - June 2007
HEAT Information Technology   January 2000 - February 2005

Skills
Operations Management, Systems Analysis, Software Development, Telecommunications, Requirements Analysis, User Acceptance Testing, Billing, Provisioning, Open Source Software, Invoicing, Software Project..., Business Analysis, Solution Architecture, PL/SQL, SQL, Testing, Oracle, Analysis, Visio, Business Requirements, UML, VoIP, Microsoft SQL Server, Integration, SOA, SDLC, MS Project, Problem Management, Project Planning, System Deployment, Java Enterprise Edition, CRM, Databases, PMP, Business Process, Requirements Gathering, Vendor Management, ITIL, Business Intelligence, Team Management, Unix, Change Management, Enterprise Architecture, Agile Methodologies, Data Warehousing, PMO, IT Strategy, IT Service Management, SharePoint, Data Modeling

Education
Humber College   2012 — 2012
Certificate, Computer Systems Analysis, Certificate

University of Toronto   2004 — 2005
(OCP) Oracle certified developer, Data Modeling/Warehousing and Database Administration, (OCP) Oracle certified developer

University of Toronto - University College   1995 — 1999
Bachelor of Science in Communications and Electronics, Computer Science

Experience
FIS - Fidelity Information Services  February 2015 - Present
Deloitte Canada / Canadian Imperial Bank of Commerce (CIBC)   February 2014 - January 2015
TD Bank Group  July 2013 - February 2014
The Tramore Group  April 2013 - June 2013
TD Bank Group  April 2012 - March 2013
JP Morgan Chase Card Services Canada   March 2010 - March 2012
Loblaw Companies  January 2009 - February 2010
Virgin Mobile Canada   November 2007 - December 2008
Bank of Montreal  August 2007 - October 2007
Cancer Care Ontario  May 2007 - July 2007

Skills
Program Management, Project Management, Portfolio Management, Telecommunications, Data Warehousing, Business Intelligence, PMO, Project Delivery, Retail, Vendor Management, PMP, SDLC, Project Portfolio..., Process Improvement, Project Planning, IT Strategy, Integration, Credit Cards, Cross-functional Team..., Software Project..., IT Management, MS Project, Resource Management, Management Consulting, Management, Requirements Gathering, Project Management..., Planning, Strategic Planning, Change Management, Wireless, Banking, Public Sector, Finance, People Management, Project Implementation, Consultancy, Software Development, Leadership, Testing, Business Process, Business Analysis, Requirements Analysis, Business Requirements, Enterprise Architecture, Solution Architecture, ITIL, Visio, Outsourcing, Information Technology

Education
McMaster University   2002 — 2005
Master's Certificate in Project Management

American Academy of Project Management   2010 — 2010
Certified International Project Manager, CIPM

University of Toronto   1983 — 1986
Bachelor of Science - BSC, Computer Science and Mathematics - Double Major

Experience
Workopolis  April 2012 - January 2014
Consulting/Contracts   September 2010 - March 2012
Globalive Wireless (Wind Mobile)   September 2009 - March 2010
Virgin Mobile Canada   May 2004 - September 2009
Bell Distribution Inc  February 2003 - May 2004
Bell Canada  September 2001 - January 2003
Bell Mobility  1998 - 2001
Mobility Canada   1996 - 1998
Bell Mobility  1990 - 1995
St. Michael's Hospital   1988 - 1990

Skills
Forecasting, Mergers, Financial Analysis, Project Planning, Strategic Planning, Business Strategy, Telecommunications, Vendor Management, Mergers & Acquisitions, Executive Management, Cross-functional Team..., Business Planning, Team Leadership, Budgets, Contract Negotiation, Strategy, Change Management, Finance, Business Process..., CRM, Start-ups, Competitive Analysis, Business Development, Strategic Partnerships, Business Analysis, Management, Leadership, Process Improvement, Managerial Finance

Education
Institute of Chartered Accountants of Ontario
Chartered Accountant

McMaster University   1981 — 1985
Bachelor of Commerce, Bachelor of Commerce

Experience
George Brown College  April 2013 - Present
George Brown College  June 2011 - February 2015
Virgin Mobile Canada   September 2008 - June 2011
Bell Canada  October 2005 - September 2008
Bell Sympatico  September 2001 - May 2005
Sympatico   September 2001 - May 2005
INNOVISION IMAGE CONSULTANTS   May 1998 - June 2004
QUEENS PARK  May 2001 - September 2001
BELLWOOD HEALTH SERVICES  April 2000 - April 2001
SPRINT CANADA  June 1998 - April 2000

Skills
Social Media, Telemarketing, Integrated Marketing, Segmentation, Marketing Communications, Market Planning, Mobile Marketing, Direct Mail, Creative Development, Direct Marketing, Digital Marketing, Social Media Marketing, Marketing Management, Customer Experience, Database Marketing, Marketing Strategy, Online Marketing, Email Marketing, Brand Development, Customer Retention, Promotions, Advertising, Campaign Management, Digital Strategy, Cross-functional Team..., Vendor Management, Team Leadership, Strategic Planning, Facebook, Budget Management, Strategy Development, Online Advertising, Strategy, CRM, Product Management, Marketing, Market Research, Analytics, Leadership, Mobile Devices, Lead Generation, Multi-channel Marketing, Management, Project Management, Strategic Partnerships

Education
Canadian Marketing Association   2012 — 2012
Professional Marketing Certificate, Digital Marketing

2007AARM INTERNATIONAL   2007 — 2007
B.CRM Certification, Customer Relationship Management

International Academy of Design   1996 — 1997
yes, Graphic Design

York University - Joseph E. Atkinson Faculty of Liberal and Professional Studies   1991 — 1995
BAS, Marketing

York University   1990 — 1995
Bachelor, Administrative Studies

Dante Alighieri Academy   1985 — 1990

Experience
CNIB  February 2015 - Present
CNIB  April 2013 - Present
Kinark Child and Family Services  August 2011 - April 2013
Durham College  May 2011 - August 2011
Epilepsy Durham Region   January 2011 - May 2011
Virgin Mobile Canada   2008 - 2009

Skills
Social Media, Feature Writing, Writing For The Web, Editing, Blogging, InDesign, Facebook, Brochures, Event Planning, Internal Communications, Non-profits, Photoshop, Wordpress, Customer Service, Video Editing, Microsoft Office, Feature Articles, Nonprofits, WordPress, Public Relations, Media Relations, Corporate Communications, Newsletters

Education
Durham College   2009 — 2011
Advanced Diploma, Public Relations

Centennial College   2006 — 2007
Journalism

Experience
Technological Arts Inc.   October 2014 - Present
Get Melted Cafe   April 2014 - October 2014
Virgin Mobile Canada   October 2012 - January 2014
Unitas Community Health and Safety Services   November 2011 - January 2013
Darin's Desk: Virtual Office Assistance & Concierge Services   October 2011 - September 2012
MCC Toronto Depression Initiative   May 2011 - May 2012
George Brown College  October 2009 - April 2011
Student Association (George Brown College)   January 2010 - September 2010
UNION CREATIVE LTD   May 2009 - August 2009
Lenovo  July 2006 - March 2009

Skills
Public Speaking, Administrative..., Anti-Oppressive Practice, Customer Relations..., Computer Literate, Community Networking, Active Listening, Events Coordination, Interpersonal Skill, Paraphrasing, Volunteer Management, Staff Management, Time Management, Diversity & Inclusion, Workshop Facilitation, CRM, Team Building, Social Media, Microsoft Office, Conflict Resolution, Training, Event Management, Customer Service

Education
Trent University   2013 — 2016
Honours Bachelor of Arts, Sociology

Ryerson University   2011 — 2013
Certificate, French Proficiency, A

George Brown College   2009 — 2011
Diploma, Community Worker Program, A

Humber College   2001 — 2003
Diploma, Radio Broadcasting, B

Experience
Allstate Canada  May 2014 - Present
IBM  March 2011 - November 2013
IBM  November 2009 - March 2011
Ryerson University  May 2006 - June 2009
Career Development and Employment Centre   2007 - 2009
Virgin Mobile Canada   December 2005 - December 2008
Ryerson University  2006 - 2007

Skills
Account Management, Team Leadership, Project Management, Business Analysis, Customer Service, Training, Process Management, Responsiveness, Customer Satisfaction, Process Improvement, Troubleshooting, Cloud Computing, Team Building, Business Process, Management, CRM, Leadership, Time Management, Sales, Analysis, Program Management, Teamwork, Vendor Management, Databases, Solution Selling, Telecommunications, Human Resources, Business Intelligence, SaaS, Salesforce.com, Enterprise Software, Business Development, Direct Sales, Strategy, Business Process..., Call Centers

Education
Ryerson University   2004 — 2009
B.Comm, Business, IT Management, Finance

Experience
Virgin Mobile Canada   July 2012 - Present
Association of Registered Graphic Designers  2011 - Present
Broad Reach Communications   November 2010 - Present

Skills
Advertising, Art Direction, Graphic Design, Print Production, Web Design, HTML, CSS, Motion Graphics, Brochures, Graphics, Layout, Logo Design, Posters, Visual Communication

Education
Humber College   2006 — 2009
Advanced Diploma, Graphic Design

George Brown College   2005 — 2006
Art and Design Foundation Certificate

Experience
Starbucks  August 2015 - Present
Starbucks  February 2015 - August 2015
Target  September 2013 - February 2015
Indigo  September 2013 - February 2014
Medicine Hat Mavericks Baseball Club   June 2012 - August 2012
Virgin Mobile Canada   May 2011 - September 2011
Toys R Us  August 2007 - September 2011

Skills
Personal Training, Sports Injuries, Sports Nutrition, Sports Coaching, Sales, Management, Barista Training, Coaching, Teamwork, Retail, Store Management, Store Operations, New Store Openings, Team Leadership, Team Building, Vendor Relations, Vendor Management, SAP, Workforce Management

Education
Canisius College   2010 — 2013
Bachelor of Science (B.S.), Physical Education Teaching and Coaching, 3.62 GPA

Niagara County Community College   2009 — 2011
Associates Degree, Physical Education and Health, 3.92 GPA

Experience
Maple Leaf Sports & Entertainment  July 2006 - Present
Virgin mobile  January 2011 - November 2011
Virgin Mobile Canada   January 2011 - October 2011

Skills
Microsoft Office, Teamwork, Customer Satisfaction, Leadership, Social Media, Security, Customer Experience, Investigation, Call Centers, Customer Retention, Corporate Security, Security Training, Security Operations, Executive Protection, Physical Security, Surveillance, Close Protection, Loss Prevention, Private Investigations, Access Control, Team Leadership, Personal Security, Customer Service, Event Management

Education
Howard University   1995 — 2001

Experience
Cadillac Fairview Corporation Limited   May 2011 - Present
Virgin Mobile Canada/Bell Mobility   January 2010 - May 2011
Virgin Mobile Canada   January 2008 - January 2010
Starbucks Coffee Canada  2004 - 2008
Starbucks Coffee Canada  2002 - 2004
Indigo/Chapters   March 2001 - September 2001
Chapters Inc  April 1999 - March 2001
Chapters Inc.  September 1998 - April 1999
Toys R Us  January 1994 - September 1998
Toys R Us  January 1993 - January 1994

Skills
Leadership, People Development

Education
ICSC University of Shopping Centres
College of Development and Redevelopment

Richard Ivey School of Business   2011 — 2011
Strategic Foundations - April 2011

Richard Ivey School of Business   2010 — 2010
Financial Analysis - December 2010

Queens University School of Business   2006 — 2006
Strategic Thinking - June 2006

Newcastle upon Tyne Polytechnic   1985 — 1988
BA, Government and Public Policy

Experience
Genuine Bakery   January 2014 - Present
Parmalat Canada  September 2012 - December 2013
Parmalat Canada  March 2011 - September 2012
Parmalat Canada  February 2009 - February 2011
Virgin Mobile Canada   July 2006 - January 2008

Skills
Account Management, Sales Management, Forecasting, Coaching, Sales, Leadership, Marketing, Inventory Management, Marketing Strategy, Management, Retail, New Business Development

Education
McMaster University   2001 — 2005
BA, Social Sciences

Bishop Ryan

Experience
Virgin Mobile Canada   October 2008 - November 2010
Bell Canada  March 2005 - July 2008
Bell Mobility  March 2002 - April 2005
Nortel Networks  May 1997 - February 2002

Education
Ivey Business School at Western University   1980 — 1982
MBA

University of Manitoba   1973 — 1977
BSC Hnrs

Experience
Merriam School of Music  July 2013 - Present
Virgin Mobile Canada   June 2014 - January 2015
Humber College Recording Studio   September 2012 - April 2014
National Academy of Music Mississauga   June 2012 - September 2012
Music Fundamentals   January 2010 - December 2010

Skills
Music, Singing, Microsoft Office, Microsoft Excel, HTML, Piano, Microsoft Word, Music Theory, Music Education, Music Production, Editing, PowerPoint, Research, Public Speaking, Recording, Teaching

Education
Recording Arts Canada   2015 — 2016
Sound and Music Recording

Humber College   2010 — 2014
Bachelor's degree, Music

University of Toronto   2009 — 2010
Political Science and Government

Experience
Ontario Teachers Insurance Plan  August 2013 - Present
Ontario Teachers Insurance Plan  February 2013 - August 2013
Virgin Mobile Canada   November 2012 - July 2013
Waterloo Region District School Board  August 2012 - December 2012
RJ McCarthy LP  July 2004 - October 2012
Randstad Engineering  May 2012 - August 2012

Skills
Retail, Customer Service, Event Planning, Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Social Networking, Research, Payroll, Public Speaking, Inventory Management, Time Management, Teamwork, Recruiting, HRIS, Data Entry, Employee Relations, Human Resources, Interviews, Sales, Training, Policy, Leadership, New Hire Orientations, Marketing

Education
Conestoga College   2010 — 2011
Post-Graduate Human Resources Management Certificate, 3.79

Brock University   2006 — 2009
Bachelor of Arts (B.A.) Political Science, Minor in History

Glenview Park Secondary School   2001 — 2005
Ontario Secondary School Diploma

Experience
Answerplus   January 2010 - Present
Thyssenkrupp Elevator Canada   2010 - Present
Kenilworth Publishing   June 2007 - December 2009
Virgin Mobile Canada   December 2006 - June 2007
TigerTel/UTR   April 2004 - December 2006
Tigertel/UTR   May 2004 - April 2005
Tigertel/UTR   January 2002 - April 2005
Universal TeleResponse   January 1999 - January 2002
Universal TeleResponse   January 1995 - January 1999
Universal TeleResponse   January 1992 - January 1995

Skills
Call Center, Inbound Marketing, Human Resources, Troubleshooting, Teamwork, Customer Experience, Telecommunications, Coaching, Team Leadership, Operations Management, Process Improvement, IVR, Leadership Development, Change Management, Performance Management, Team Building, Project Management, Strategic Planning, Business Strategy, Customer Satisfaction, Project Planning, Call Centers, Customer Service, Analysis, Account Management, CRM, Contact Centers, Management, Workforce Management, Leadership, Strategy, Recruiting, Business Development, Sales, Sales Operations, Training, Sales Process, Networking, Customer Retention, Time Management, Quality Assurance, Call Center Development, Forecasting, Outsourcing, Business Process, Vendor Management, Talent Management, Team Management, Wireless, Sales Management

Education
Ryerson University   1988 — 1991
Media Arts, Film, Photography

Ryerson University   1986 — 1989
Arts Diploma, Film; Photography, Semiotics, Art History, French

BealeArt   1986 — 1987
Fine Arts Program, Film and Photography Major; Film, Photography, Painting, Art History

Western University   1985 — 1986
Arts

Western University   1984 — 1985
Psychology; Philosophy, French, English Literature

Experience
Canadian Wireless Trade Show   December 2010 - Present
Virgin Mobile Canada   June 2009 - December 2010
Loblaw Companies Limited  June 2007 - June 2009

Skills
Cross-functional Team..., Sales, Telecommunications, Marketing, Management, Retail, Sales Management, Product Marketing, Account Management, Product Management, New Business Development, Leadership, Wireless, Mobile Devices, B2B, Direct Sales, Strategic Partnerships, Selling, Mobile Marketing, Marketing Strategy, Customer Experience, Competitive Analysis, Sales Operations, Team Building, Start-ups, Strategy, Business Development, Public Relations, Copywriting, Technical Writing, Purchasing, Lead Generation, Product Development, Product Launch, International Sales, Customer Retention, Budgets, Mobile Communications, Mobile Technology, Digital Marketing, Market Planning, E-commerce, Sales Process, Brand Management, CRM, Marketing Management, Solution Selling, Direct Marketing, Channel Partners, Team Leadership

Education
University of Guelph   2004 — 2007
BBA Honours, Marketing

Humber College   2003 — 2007
Bachelor's Degree, Business Administration

University of Toronto   2009 — 2009
Retail Management and Merchandising

Experience
TEKsystems  September 2015 - Present
TEKsystems  July 2013 - Present
Future Shop  July 2012 - May 2013
Randstad  May 2012 - July 2012
Virgin Mobile Canada   July 2011 - May 2012

Skills
Interpersonal Skill, Creativity, Group Dynamics, Perseverance, Situational Leadership, Work in A Fast Paced..., Social Networking, Social Sciences, Interviews, Microsoft Office, Sales, Customer Service, Teamwork, Leadership, Team Leadership, Customer Satisfaction, Telecommunications, Human Resources, Recruiting, Direct Sales, Training, Team Management, Information Technology, Agile Methodologies

Education
Concordia University   2010 — 2013
Bachelor of Arts (B.A.), Human Relations

Champlain College, Saint-Lambert, Qc.   2007 — 2009
Associate of Arts (A.A.), Film/Video/Communications

Experience
Actress / Filmmaker  June 2010 - Present
Writer  September 1998 - Present
Sony  November 2014 - March 2015
Montreal Gazette  October 2014 - January 2015
Virgin Mobile Canada   July 2010 - July 2014
Lev Promotions   June 2010 - July 2014
Microsoft  November 2013 - January 2014
Short Film  October 2013 - October 2013
My Guys   September 2013 - September 2013
BODANDCHRISTENSEN   April 2012 - April 2013

Skills
Improvisation, Comedy, Acting, Short Films, Art, Publicity, Dialects, Drama, Shakespeare, Plays, Voice Acting, Stage, Theatre, Performing Arts, Voice Over, Entertainment, Commercials, Film, Creative Writing, On-camera, Music, Musical Theatre, Improvisational Comedy, Music Videos, Character Actor, Television, Storytelling, Feature Films, Fundraising, Screenwriting, Sketch Comedy, Directing, Casting, Independent Film, Film Production, Festivals, Singing, Video Production, Producing, Dance, Writing, Documentaries, Modeling, Video

Education
Formation D'Acteurs R.I.D. Acting School   2014 — 2015
Semester Guaduation, Acting and Script Analysis, Professional

The Second City Training Centre   2009 — 2010
Humour, Improvisation

Humber College   2006 — 2006
Acting for Film and Television

Champlain Saint Lambert   2002 — 2004
Social Sciences & Psychology

Experience
Virgin Mobile Canada   September 2012 - Present
The Kettle Society   January 2014 - January 2014
Canadian Cancer Society  April 2012 - April 2013

Skills
Customer Service, Social Media, Teamwork, Team Leadership, Time Management, Microsoft Excel, PowerPoint, Microsoft Office, Sales, Research, Public Speaking, Microsoft Word, Leadership, Customer Satisfaction, Strategic Planning, Higher Education, Editing, Job Coaching, Leadership Development, Analytics, Employee Engagement, New Hire Orientations, Social Networking, Training

Education
Simon Fraser University   2013 — 2015
Bachelor of Business Administration (BBA), Double Concentration in Human Resources and Marketing

Langara College   2010 — 2013
Commerce Diploma, Business/Commerce, General

Experience
JetBlue Airways  September 2015 - Present
CauseForce  July 2014 - Present
DANICA Makeup & Lashes   September 2013 - Present
Adecco Employment Services  2013 - 2014
Alternacare Inc.   2012 - 2013
FOCUS Highschool   October 2012 - December 2012
Virgin Mobile Canada   May 2011 - May 2012
Magnolia silver Jewellery Group   2010 - 2011
Danier Leather  August 2009 - November 2010
Sears Canada  April 2007 - August 2008

Skills
Teamwork, Customer Service, Interviewing Skills, Interpersonal..., People Skills, Human Relations, Visual Merchandising, Recruiting, Interpersonal..., Customer Relations, Organizational..., Organizational..., Microsoft Office, Interviews, Listening Skills, MS Office Suite, SEO, Program Facilitation, Problem Solving, Multi Tasking, Multilingual, Organization, Beauty Industry, Makeup Artistry, Eyelash Extensions, Cosmetology, Fashion, Retail, Retail Sales, Merchandising

Education
Xtreme Lashes® Canada
Eyelash Extensions - Training and Certification

Académie Édith Serei   2013 — 2014
Certificate, Makeup Artistry and Psychofigurism

Concordia University   2009 — 2012
B.A., Major in Human Relations

Dawson College   2004 — 2008
D.E.C. (CEGEP Diploma), Social Sciences

Experience
AquaTerra Corporation  April 2014 - Present
AquaTerra Corporation  April 2012 - April 2014
Vidéotron  May 2011 - April 2012
Virgin Mobile Canada   2010 - 2011

Skills
Customer Service, Customer Satisfaction, Sales, Coaching, Customer Relations, Direct Sales, Training, Teamwork, Customer Retention, Microsoft Office, Sales Support Tools, Microsoft CRM, Leadership

Education
Dawson College   2009 — 2010
Business/Commerce, General

Experience
Scotiabank  October 2014 - Present
Scotiabank  October 2013 - Present
Concordia University  September 2008 - September 2012
Concordia University  June 2009 - September 2009
Virgin Mobile Canada   September 2005 - September 2009

Skills
Matlab, Statistics, Monte Carlo Simulation, SAS, R, Research, Mathematica, Quantitative Analytics, Quantitative Finance, LaTeX, Mathematical Modeling, Statistical Modeling, Numerical Analysis, Maple, Data Mining, Fortran, VBA, Applied Mathematics, Management, Operations Research, SAS programming, Stochastic Calculus, Analysis, Probability, Leadership, Optimization, Financial Modeling, Time Series Analysis, University Teaching, Econometrics, C++, Probability Theory, Algorithms, Stata, Machine Learning, Stochastic Processes, Training, Pattern Recognition, Eviews, Calculus, Linear Programming, Numerical Simulation, Econometric Modeling, CPLEX, Neural Networks, Access, Mathematical Programming, Signal Processing, Linear Algebra, Artificial Intelligence

Education
Concordia University   2010 — 2012
Master's degree, FINANCIAL MATHEMATICS

Concordia University   2009 — 2010
Minor, ANALYTICAL ECONOMICS

Concordia University   2006 — 2010
Bachelor's degree, PURE AND APPLIED MATHEMATICS

Experience
MultiView  July 2014 - Present
Serious Business Group   August 2011 - Present
Match Marketing Group  January 2009 - December 2012
Best Buy Canada  July 2010 - August 2010
Direct Energy  May 2009 - August 2009
Virgin Mobile Canada   September 2007 - November 2008

Skills
Market Research, Research, Social Media, Social Media Marketing, Teamwork, Marketing, Microsoft Office, PowerPoint, Microsoft Excel, Android, Event Planning, Business Strategy, Mobile Applications, Technology Product..., Marketing Communications, Marketing Strategy, Customer Service, Team Leadership, Advertising, Online Marketing, Project Management

Education
Carleton University   2008 — 2013
Honours Bachelor of Commerce (B.Com.), Marketing and Psychology

Experience
Xentrax Contact Centre Solutions   2015 - Present
SENSUS Communication Solutions Inc.   2011 - 2015
Virgin Mobile Canada   2007 - 2010

Skills
Video Conferencing, VoIP, Unified Communications, Telephony, Headsets, Recording, Quality Control, Call Center, Training, IP PBX, Analog, SMS, Enterprise..., PRI, PBX, ShoreTel, NICE Call Recording, Jabra, Plantronics, Polycom, LifeSize Video..., Nortel, Avaya phones, Account Management, Direct Sales, Telecommunications, Solution Selling, Call Centers, Sales, Channel Partners, Managed Services, Business Development, CRM

Education
HEC Montreal
Marketing Management

Experience
Virgin Mobile Canada   August 2014 - Present
TELUS  November 2010 - May 2014
Best Buy Canada  March 2009 - November 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking

Education
Bluefield Highschool   2002 — 2005

Carleton University
Bachelor's degree, Psychology

Experience
Perkins+Will  February 2015 - Present
Perkins+Will  May 2014 - January 2015
Black & McDonald Limited  January 2013 - May 2014
The Law Society of Upper Canada  February 2009 - July 2012
Virgin Mobile Canada   May 2008 - January 2009

Skills
Compensation, Employment Law, Administration, Outlook, Interviewing, Performance Management, Data Analysis, Interviews, Employee Relations, Employee Benefits, HRIS Database Management, HRIS Implementation, Employee Surveys, Total Rewards, HRIS, Deferred Compensation, Policy, Onboarding, Recruiting, Payroll, New Hire Orientations, Human Resources, Training, Succession Planning, Compensation & Benefit, Hiring, Employee Training, System Administration, Management, Coaching, Benefits Administration, Budgets, Time Management, Change Management, IT Recruitment, Policy Analysis, Environmental Awareness, Health Insurance, Wellness, Budget Process, Employee Engagement, Employee Management, Performance Improvement, Key Performance..., Career Development, succe, Management Coaching, Personnel Management, Talent Management, HR Policies

Education
George Brown College   2007 — 2010
Human Resources Management, Human Resources Management/Personnel Administration, General

Experience
Rogers Communications  March 2015 - Present
TD Bank Group  July 2011 - Present
TD  March 2014 - June 2014
Research In Motion  June 2007 - September 2011
Scotiabank  November 2009 - June 2010
Rogers Communications Inc.  February 2007 - May 2007
Wellnx Life Sceinces Inc.  April 2006 - January 2007
Subaru  June 2005 - March 2006
Virgin Mobile Canada   January 2005 - June 2005
KiSS 92.5, Z103.5, Flow 93.5, CHFI, 680 News, Corus Entertainment   1997 - 2004

Skills
Copywriting, Web Content Management, Content Strategy, User Experience, Optimizations, Radio Broadcasting, Radio Advertising, Voice Over, Social Media, Writing, Creative Work, Creative Direction, Internal Communications, SEO, Editing, Marketing, Marketing Strategy, Publishing, Proofreading, Web Content, Radio, Digital Media, Content Management

Education
York University
Anthropology

Seneca College of Applied Arts and Technology   1995 — 1997
Broadcasting

York Mills Collegiate

York Mills Collegiate

York Mills Collegiate

Experience
Great-West Life  January 2015 - Present
Virgin Mobile Canada   January 2014 - January 2015
Bell  December 2012 - January 2014
Virgin Mobile Canada   June 2011 - December 2012
Bell Mobility  July 2010 - June 2011
Bell Canada  February 2009 - June 2010
Bell  November 2005 - February 2009
Compusmart Solutions   1998 - 2005

Skills
Customer Experience, Customer Service, Retail, Accountability, Sales Management, Hiring, Coaching, Inventory Management, Wireless, Time Management, Team Building, Performance Management, Team Management, POS, Problem Solving, Team Leadership, Scheduling, Teamwork, Customer Satisfaction, Negotiation, New Business Development, Recruiting, Sales, Selling

Education
Concordia University   2005 — 2011
BA, Political Science

Experience
Rexquist Group Inc.   December 2012 - Present
The Canadian Depository for Securities Limited (CDS)   August 2011 - December 2012
Virgin Mobile Canada   November 2010 - July 2011
Mahindra Satyam  2006 - 2010

Skills
PeopleSoft, PeopleTools, PeopleCode, Requirements Gathering, SDLC, SQR, Crystal Reports, XML Publisher, PeopleSoft Financial, SSIS, Production Support, SAP BPC, PL/SQL, Microsoft SSIS, Data Migration, ERP, Requirements Analysis, Oracle, Data Warehousing, Peoplesoft FSCM, Integration, Integration Broker, XML Integration, XML

Education
Punjab Technical University   2003 — 2006
Bachelor of Technology (B.Tech.), Information Technology

Thapar Polytechnic,Patiala   2000 — 2003
3 Yr Diploma in Computer Engineering, Computer Science

Experience
Critical Mass  October 2013 - Present
MacLaren McCann  April 2013 - October 2013
MacLaren McCann  April 2012 - October 2013
Virgin Mobile Canada   March 2011 - April 2012
Sonic Boom Creative Media  June 2009 - February 2011
Kaboose Inc.  March 2009 - May 2009
Element 42   July 2006 - March 2009

Skills
jQuery, Cross-browser..., JavaScript, ASP.NET, C#, iOS development, User Experience, Front-end, HTML 5, User Interface Design, CSS, CSS3, OpenFrameworks, C++, Web Development, HTML, XHTML, User Interface, Node.js

Education
Concordia University   2003 — 2007
B.A., Political Science

Experience
Bell  June 2015 - Present
Bell  January 2013 - Present
Virgin Mobile Canada   March 2009 - January 2013
Calendar Club  October 2009 - January 2010
Spirit Halloween  July 2009 - October 2009

Skills
Retail, Telecommunications, Telephony, Technology, Customer Experience, Mechanics, Management, Sales Management, Sales, Direct Sales, Cash Management, Floor Management, Team Leadership, Customer Service, Time Management, Retail Sales, Teamwork, Social Media, Customer Satisfaction

Education
everest college ottawa   2010 — 2011
Diploma, Dental Assisting/Assistant

Algonquin College of Applied Arts and Technology
Business, Management, Marketing, and Related Support Services

Experience
Bonnie Staring   January 2005 - Present
Virgin Mobile Canada   August 2014 - February 2015
Rogers Content Solutions   July 2008 - February 2014
Elevate Magazine  2005 - 2014
Tourism Toronto  2004 - 2006
ICE  1997 - 2001

Skills
Writing, Proofreading, Fact-checking, Editing, Copywriting, Content Development, Newsletters, Journalism, Blogging, Content Strategy, Press Releases, Freelance Writing, Corporate Communications, Marketing Communications, Web Content, Workshops, Copy Editing, Magazines, Creative Writing, Brochures, Publications, Publishing, Books, Content Management, Fiction, Contests, Novels, Fiction Writing, Feature Articles, Online Journalism, Marketing Copy, Newspapers, Web Content Management

Education
Humber College   2002 — 2003
Comedy Writing and Performance

Seneca College of Applied Arts and Technology   1988 — 1990
Creative Advertising & Broadcasting Diploma, Copywriting

Experience
McKesson Canada  March 2014 - Present
Groupe Pharmacie Jean Coutu   April 2012 - Present
SOS Tutoring  February 2014 - August 2014
Concordia University  September 2012 - April 2013
Concordia University - fORGione Chemistry and Medicinal Chemistry Research Group   May 2012 - August 2012
Virgin Mobile Canada   June 2010 - September 2011
Best Buy Canada  April 2008 - September 2009
Sears Canada  June 2008 - September 2008
A.B.C. Inc.   June 2005 - May 2007

Skills
Military Experience, Military Leadership, First Aid, Online Marketing, Marketing Strategy, Team Leadership, Leadership Development, Cross-functional Team..., Logistics Management, Laboratory Research, Laboratory Experience, Laboratory Techniques, Laboratory Analysis, Report Writing, Speech Writing, Public Speaking, Conference Speaking, Event Planning, Event Management, Event Marketing, Employee Counseling, Student Counseling, Humanitarian Affairs, Human Rights, Laboratory, NMR spectroscopy, Gas Chromatography, Organic Chemistry, Synthetic Organic..., Sales Presentations, Teamwork, Sales, NMR, Customer Service, HPLC, PowerPoint, Time Management

Education
Concordia University   2015 — 2017
Graduate Diploma Business Administration, Business, Management, Marketing, and Related Support Services

Concordia University   2009 — 2012
BSc, Biochemistry

CEGEP - John Abbott College   2006 — 2009
DEC, Science

Experience
Virgin Mobile Canada   April 2015 - Present
Freelance Design  August 2007 - Present
Bell  September 2014 - April 2015
Bell  February 2014 - September 2014
Virgin Mobile Canada   September 2013 - February 2014
The Sequence Group  August 2008 - July 2010

Skills
Photoshop, After Effects, InDesign, Project Management, Graphic Design, Adobe Creative Suite, Photography, Animation, Premiere, Web Design, Motion Graphics, Creative Problem Solving, Interaction Design, Advertising, Illustration, Social Media, Art Direction, Film

Education
Ivey Business School at Western University
Bachelor's Degree, Honours Business Administration (HBA)

Vancouver Film School
Diploma with Honors in Digital Design, Motion Design, Print Design, Interactive Design

Western University
Social Sciences

Experience
Ryerson University  June 2013 - Present
Higher Technology Solutions  2010 - Present
Ryerson University  January 2009 - June 2013
Workers Safety and Insurance Board   October 2008 - January 2009
Virgin Mobile Canada   June 2006 - April 2008
Oracle  March 2001 - May 2006
Peoplesoft  2001 - 2006

Skills
PMP, PeopleTools, PeopleSoft, Integration, PeopleSoft CRM, Business Requirements, Requirements Gathering, ERP, Software Implementation, SDLC, Testing, Software Development, PeopleCode, Solution Architecture, Project Delivery, Business Analysis, Higher Education, Application Development, Project Planning, Project Estimation, Effort Estimation, Leadership, Staff Mentoring, Leading People, Pentaho, Business Intelligence

Education
Ryerson University   2015 — 2017
Certificate in Data Analytics, Big Data, and Predictive Analytics

Ryerson University   2011 — 2012
Professional Achievement in Management

University of Toronto   2007 — 2008
PMP Certification

Information Technology Institute   1997 — 1998
Post-Graduate Diploma in Applied Information Technology (AIT)

The University of Western Ontario   1993 — 1997
Bachelor of Arts

Experience
Virgin Mobile Canada   March 2011 - Present
Virgin Mobile Canada   December 2009 - March 2011
Virgin Mobile Canada   November 2008 - November 2009
World Journal  2005 - 2006
Swire Coca-Cola Beverage Ltd   2003 - 2005

Skills
Marketing Strategy, Competitive Analysis, Segmentation, Marketing Communications, Market Research, Market Analysis, Customer Insight, Business Strategy, Integrated Marketing, Strategy, Product Management, Marketing, Strategic Planning, Customer Experience, Marketing Research, Market Planning, Pricing Strategy, Product Marketing, Brand Management, Cross-functional Team...

Education
York University - Schulich School of Business   2006 — 2008
MBA

National Chengchi University
BA

Experience
In Genius Solutions Inc   October 2013 - April 2014
Grey Power  September 2011 - August 2013
Sundraiya Consulting Group Inc.   March 2009 - September 2011
Virgin Mobile Canada   April 2010 - August 2010
Resolve Corporation  August 2007 - February 2009
Tranworks (Technion Communication)   April 2006 - August 2007
Teleperformance Canada  December 2004 - April 2005
Telespectrum Worldwide Inc  October 1995 - April 2004
Webhelp.com   August 2000 - October 2000
Oakland Crusaders Drum & Bugle Corps   October 1990 - October 1995

Skills
Call Center, Business Management, Vendor Management, Contact Centre, Strategic Planning, Planning, Workforce Management, Customer Service, Account Management, Employee Relations, Billing, BPO, Process Improvement, Change Management, Process Engineering, Customer Experience, Outsourcing, Performance Management, Operations Management, Coaching, Customer Satisfaction, Customer Relations, Forecasting, Team Building, Mentoring, Business Strategy, Telecommunications, Sales Management, Hiring, Program Management, Budgeting, Start-ups, Contract Negotiation, Negotiation, Business Analysis, Avaya, Scheduling, Business Process, Leadership Development, People Management, Employee Engagement, B2B, Business Planning, Problem Solving, Analysis, Business Intelligence, Non-profits, Fundraising, Outbound, Inbound

Education
Ryerson University
Human Resource Management

University of Toronto
Arts & Science

Experience
Workopolis  2012 - 2014
Xplornet Communications  2009 - 2012
Virgin Mobile Canada   2005 - 2009
Right To Play  January 2005 - November 2005
Sony of Canada  1996 - 2005
Digital Equipment Corporation  1988 - 1996
Clarkson Gordon   1982 - 1988

Skills
Financial Analysis, Forecasting, Budgets, Financial Reporting, Process Improvement, Business Strategy, Strategic Financial..., Finance, Accounting, Strategic Planning, Sarbanes-Oxley Act, Team Building, Financial Accounting, Analysis, Business Analysis, Accounts Receivable, Microsoft Excel, Competitive Analysis, Business Planning, Negotiation, Account Reconciliation, Leadership, Team Leadership, Strategy, Business Process, Business Process..., Vendor Management, Telecommunications, Auditing, Change Management, Business Intelligence

Education
Institute of Chartered Accountants of Ontario   1986 — 1986
CA

King's University College   1978 — 1982
BA, Economics

Experience
Bell  December 2011 - Present
Toyota Canada Inc.  September 2011 - November 2011
Virgin Mobile Canada   June 2007 - September 2011
Grupo Quanam - Mexico   October 2005 - May 2007
SAT Project   October 2005 - May 2007
Profuturo AFP - External Consultant   May 2004 - September 2005
BellSouth - Peru   May 2002 - May 2004

Skills
Business Analysis, Business Intelligence, Business Process, CRM, Change Management, Data Warehousing, Databases, ERP, Enterprise Architecture, Human Resources, Integration, Oracle, PL/SQL, PeopleCode, PeopleSoft, PeopleTools, Requirements Analysis, SDLC, SQL, SQR, Software Development, Software Project..., Solution Architecture, Telecommunications, Unix, User Acceptance Testing, Visio

Education
University of Waterloo   2011 — 2013
Master, Management Sciences

Pontificia Universidad Católica del Perú   1997 — 2002
Computer Engineering

Experience
Procom  October 2014 - August 2015
Ontario Ministry of Government Services  January 2013 - November 2013
Johnson & Johnson Health Care Systems Inc.   September 2011 - April 2012
ADP  January 2011 - September 2011
American Express  January 2008 - December 2010
Sun Life Financial &York University   September 2006 - December 2007
Virgin Mobile Canada   January 2006 - August 2006
Legal Aid Ontario  October 2004 - January 2006
Supreme Custom Built Shutters   July 2002 - September 2004
Rogers Communications  June 2000 - July 2002

Skills
Requirements Gathering, PeopleSoft, Business Analysis, Vendor Management, SDLC, Integration, Payroll, Project Delivery, Requirements Analysis, Testing, Business Intelligence, Management, Team Leadership, Business Process..., Software Project..., Business Process

Education
Seneca College of Applied Arts and Technology   1986 — 1989

Experience
Bell Mobilty   November 2012 - Present
Bell Mobility  February 2011 - October 2012
Virgin Mobile Canada   2010 - 2011
Bell Mobility  2009 - 2009
Bell Canada  May 2005 - December 2008

Skills
Telecommunications, Wireless, LTE, Mobile Devices, Customer Experience, Business Analysis, Cross-functional Team..., Business Strategy, Customer Retention, Strategy, Competitive Analysis, New Business Development, Marketing Strategy, Account Management, Team Building, Sales Management, Leadership, Product Management, Solution Selling, Project Planning

Education
McMaster University   1999 — 2002
MBA, Strategic Marketing and Management of Innovation and New Technology

McMaster University   1995 — 1999
Hon. B.A, Geography

Experience
Orbit Group Partners   July 2014 - Present
Small business  May 2006 - Present
Virgin Mobile Canada   May 2012 - June 2014
GlaxoSmithKline  August 2011 - May 2012
United Synagoue Day School   May 2009 - September 2009

Skills
GSM, TCP/IP, BMC Remedy, asp.net, IIS, SQL Server, Tableau, Omniture, Google Analytics, Tortoise SVN, Linux, HTML, Analytics Canvas, HP Openview, Control M, Toad, Citrix, Oracle CRM, PeopleSoft, CGI, System Administration, Web Marketing, Troubleshooting, ASP.NET, Network Administration, Computer Hardware, Software Documentation, Analytics, Oracle, XP, Microsoft SQL Server, Telecommunications, Problem Management, Web Applications, Web Development, Operating Systems, Visio, Active Directory, SharePoint, Windows Server

Education
Centennial College
Bachelor of Applied Information Sciences, Computer and Communication Networking

MMHS

MMHS

University of Guelph
Honours Bachelor, Computing

Experience
Globalive Wireless   March 2009 - Present
Virgin Mobile Canada   June 2004 - October 2007
St. Joseph Communications  November 1997 - June 2004
Magna International  1988 - 1997

Education
Brock University   1982 — 1986
B.A., and Post Graduate Diploma, Human Resources Management, Psychology, Human Resources

Experience
TD  January 2014 - Present
Strathroy Middlesex General Hospital Foundation   December 2013 - January 2014
FHR Technologies   May 2013 - November 2013
IBM @ TD Financial Group   October 2012 - February 2013
CIBC Mellon  April 2012 - July 2012
Mackenzie Financial Corp.   October 2011 - December 2011
Canadian Tire Corporation  August 2010 - September 2011
Quinte Healthcare, Belleville, Ontario   February 2010 - July 2010
Toronto Police Service  June 2009 - September 2009
Virgin Mobile Canada   March 2009 - May 2009

Skills
Microsoft Exchange, VMware, SCCM, VMware ESX, Citrix Metaframe, VMware Server, VMware Infrastructure, SMS, Windows 3.1, Windows 2008, Citrix Presentation..., Citrix XenApp, ESXi, IIS, Active Directory, Microsoft SQL Server, Troubleshooting, System Administration, System Integration..., Large Scale Deployments, Hardware Deployments, Project Planning, Technical Support, IT Hardware Support, Server upgrade and..., Server Consolidation, Network Engineering, Network & Systems, Directory Services, VMware Cloud, Ghost Imaging, Citrix Xen Desktop, Server Virtualization, VDI, Microsoft Cluster, High Availability..., SQL Clustering, P2V, V2V, V2P, P2P, vCenter Server, VMotion, Storage Virtualization, DRS, DPM, HA, FT, Cisco Technologies

Education
Mehran University of Engineering and Technology Jamshoro   1991 — 1999
 B.E, Electronics Engineering

Experience
Vertica Resident Services  September 2014 - Present
University Health Network (Toronto Rehab Institute)   January 2012 - Present
Syncapse  July 2011 - December 2011
Syncapse  February 2011 - July 2011
Virgin Mobile Canada   September 2009 - February 2011
Virgin Mobile  September 2009 - June 2010
Nike Canada Corp.  November 2005 - September 2009
Nike Golf Canada  2008 - 2009
Magna International  September 2002 - November 2005
University Health Network  October 2000 - August 2002

Skills
Healthcare, Telecommunications, Technology, Sportswear, Automotive, Talent Management, Change Management, Employee Relations, Performance Management, Succession Planning, Recruiting, Employee Benefits, HR Policies, Human Resources, Leadership Development, Organizational..., Strategy, Talent Acquisition

Education
Queen's University   1993 — 1996
LLB, Law

Wilfrid Laurier University
Bachelor of Arts (B.A.), Business and Economics

Experience
British Columbia Securities Commission  June 2012 - Present
Research In Motion  May 2011 - April 2012
Virgin Mobile Canada   April 2009 - May 2011
Bell ExpressVu  September 2006 - April 2009
EDS Group  April 2004 - August 2006

Skills
Project Delivery, Software Project..., Vendor Management, Business Case, Program Management, Project Planning, Cross-functional Team..., Agile, Telecommunications, IT Management, Wireless, Team Leadership, Agile Methodologies, PMO, SDLC, Strategy, Integration, Business Intelligence, Business Analysis, Testing, Leadership, Resource Management, PMP, Project Portfolio..., Requirements Analysis, Business Process, Business Process..., IT Strategy, Business Requirements, System Deployment

Education
Schulich School of Business   2007 — 2011
Masters Certificate in Project Management

Productivity Point International   1997 — 1998
Information Technology Professional

McMaster University   1992 — 1995
BA, English

Experience
Bell  June 2012 - Present
Virgin Mobile Canada   March 2005 - September 2011
Cineplex Entertainment  2004 - 2005
Famous Players (Viacom)   1997 - 2004
Pepsi-Cola Canada Beverages   1992 - 1997
J.Walter Thompson  1990 - 1992

Skills
Telecommunications, Wireless, Customer Experience, Mobile Devices, Product Marketing, Strategic Planning, Cross-functional Team..., Business Strategy, Sales Operations, Direct Sales, Vendor Management, Team Building, Business Development, Strategy, Management

Education
Queen's University

Experience
Sony  July 2013 - Present
Mosaic Sales Solutions  April 2012 - July 2013
Aurum Group   October 2010 - October 2011
Motorola Mobile Devices  January 2010 - July 2010
Mosaic/Microsoft   July 2009 - December 2009
Virgin Mobile Canada   October 2007 - July 2009
Fido Solutions  March 2005 - September 2007
Fido Solutions  September 2006 - July 2007
Fido Solutions  March 2006 - September 2006
Fido Solutions  September 2004 - March 2006

Skills
Telecommunications, Sales Operations, Sales, Sales Management, Customer Service, Management, Leadership, Coaching, Selling, Merchandising, Cross-functional Team..., Teamwork, Retail, Marketing, Training, Marketing Strategy, Customer Retention, CRM, Team Leadership, Team Building, Direct Sales, Business Development, Inventory Management, Sales Process, Negotiation, Employee Training, Mobile Devices, Time Management, Account Management

Education
British Columbia Institute of Technology
Bachelor's of Business Administration

British Columbia Institute of Technology / BCIT   2001 — 2003
Diploma

Langara College

Simon Fraser University - 8888 University

Experience
KANETIX  January 2015 - Present
Virgin Mobile Canada   May 2014 - May 2015
Humber College  2010 - 2014
Mcclungs Magazine  September 2012 - May 2013
Sugar Tart   January 2012 - February 2012
Beverley Abramson   May 2010 - July 2010
Uncharted Sounds Inc.   June 2009 - June 2010

Skills
Social Media, Photoshop, Creative Direction, Studio Photography, Microsoft Word, Digital Photography, Event Planning, Sales Operations, Retail Sales

Education
Humber College   2012 — 2015
Advanced Diploma, Public Relations

Humber College   2009 — 2012
Diploma, Creative Photography

Experience
Bennett Jones LLP  December 2006 - Present
Virgin Mobile Canada   February 2005 - November 2007
Osler, Hoskin & Harcourt LLP   March 1999 - February 2005

Skills
Legal Assistance

Education
Seneca College of Applied Arts and Technology   2006 — 2008
Human Resources Diploma, Human Resources Management/Personnel Administration, General

Seneca College of Applied Arts and Technology   1996 — 1998
Court & Tribunal Agent Program (Paralegal), Paralegal

Seneca College of Applied Arts and Technology   1994 — 1996
Legal Assistant, Legal Administrative Assistant/Secretary

Experience
Canadian Tire  June 2015 - Present
Canadian Tire  February 2012 - June 2015
Canadian Tire  May 2011 - August 2011
Canadian Tire  September 2010 - December 2010
Canadian Tire  January 2010 - April 2010
Virgin Mobile Canada   February 2008 - June 2008

Skills
Active Directory, XP, Troubleshooting, SCCM, Group Policy, Windows, Deployment, Computer Hardware, Windows 7, VMware, Incident Management, Windows Server, MS Office Suite, TCP/IP, Documentation, User Acceptance Testing, Orca, Software Installation, Cisco, MSI, System Deployment, Microsoft Technologies, Citrix, Networking, Windows XP, Cisco Technologies

Education
Centennial College   2008 — 2011
Technologist, Computer Systems Technology – Networking

satec @ W.A. Porter   2004 — 2008