FIDO SOLUTIONS INC
Industry: Cellular company company
DescriptionFido Solutions Inc. is a Canadian cellular telephone service provider owned by Rogers Communications. Customer service: 1 (514) 933-3436 Parent organization: Rogers Communications Headquarters: Montreal, Canada Founded: December 1996 Revenue: 1.02 billion CAD Subsidiary: Cityfone
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FIDO SOLUTIONS INC Employees
Videotron April 2011 - Present
Canassistance September 2009 - November 2010
Fido Solutions Inc. April 2005 - January 2009
Fido Solutions October 2000 - April 2005
Fido Solutions November 1998 - October 2000
Microcell Solutions 1997 - 2000
Skills
Coaching, Team Leadership, Leadership, Management, Training, Quality Assurance, Call Centers, Competency Management, Human Resources, Leadership d'équipe, Customer Experience, Telecommunications, DES, Télécommunications, Formation, Team Management, Gestion d'équipe, Real Time Monitoring, Performance Management, Teamwork, Wireless, Workforce Management, Training Delivery, Employee Training, Mergers & Acquisitions, Customer Service, Change Management, Workforce Planning, Customer Satisfaction, Employee Relations, Employee Engagement, Business Analysis, French, Talent Acquisition, Customer Retention, Coordination, Organizational..., Recrutement, Opérations, Evaluation, Planification..., Centres d'appel, Expérience client, Service client
Education
Université de Montréal - HEC Montréal 2014 — 2016
Certificat, Leadership organisationnel
Université du Québec à Montréal 1991 — 1994
BAC, Education
37-2 May 2011 - Present
Hay Group February 2007 - May 2011
TELUS Corporation Inc. May 2006 - February 2007
Fido 2005 - April 2006
Fido Solutions Inc 2005 - 2006
Université de Montréal March 2003 - October 2004
Watson Wyatt April 2001 - October 2002
Bell Canada/BCE 1997 - 2001
Skills
Compensation, Executive Compensation, Human Capital Management, Mergers, Performance Management, HR Strategy, Strategic Planning, Organizational Design, Management Consulting, Deferred Compensation, Executive Pay, Personnel Management, Organizational..., HRIS, Human Resources, Compensation & Benefit, Employee Benefits, Mergers & Acquisitions, Management
Education
HEC Montreal 1993 — 1995
M.Sc., Human resources
HEC Montreal 1990 — 1993
B.A.A., Marketing/HR
University of Toronto November 2012 - Present
University of Toronto September 2011 - Present
National University of Rwanda May 2010 - August 2010
Fido Solutions Inc March 2009 - September 2009
InStore Focus Inc April 2008 - March 2009
Wal-Mart May 2003 - April 2008
Skills
Qualitative Research, English, Anthropology, Ethnography, Teaching, Statistics, Research, Policy Analysis, Editing, Training, Theory
Education
McGill University 2009 — 2011
Master of Arts, Anthropology/Development Studies
McGill University 2004 — 2011
Bachelor of Arts, Anthropology/African Studies
RADIO-CANADA August 2009 - Present
RADIO-CANADA March 2007 - August 2009
OMER DESERRES INC 2005 - 2007
FIDO SOLUTIONS INC 2002 - 2005
GROUPE TÉLÉCOM 2000 - 2002
VIDÉOTRON TÉLÉCOM LTÉE January 1997 - 2000
Education
UQAM 2003 — 2007
Certificat en Ressources humaines, Ressources humaines
CÉGEP MAISONNEUVE 1993 — 1996
Techniques en bureautique
COLLÈGE L'ASSOMPTION 1991 — 1993
Études collégiales en sciences humaines, Sciences humaines
HTC February 2011 - August 2015
HTC August 2010 - February 2011
Nokia Products Ltd. June 2007 - December 2010
LG Electronics Canada, Inc February 2007 - May 2007
Fido Solutions Inc January 2000 - February 2007
AT&T Wireless July 1999 - May 2000
Skills
Sales Management, Direct Sales, Wireless, Account Management, Telecommunications, Solution Selling, Sales Operations, Channel, Sales, Sales Process, B2B, Mobile Devices
Education
Barton College 1996 — 1999
Bachelor of Science, Marketing and Business Administration
Henry Wise Wood Senior High School
Groupe Dynamite December 2012 - Present
A.R. Medicom Inc. January 2011 - December 2012
La Presse August 2010 - August 2011
FIDO SOLUTIONS INC December 2008 - November 2009
Fido Solutions August 2007 - November 2008
Fido Solutions August 2004 - July 2007
Future Electronics 2003 - 2004
Future Electronics 2002 - 2003
OPTIMAL ROBOTICS January 2000 - January 2002
Skills
Forecasting, Analysis, Sales Operations, Management, Leadership, Customer Service, Inventory Management, Microsoft Excel, Call Centers, Microsoft Office, Business Analysis, Sales, Windows, Marketing, Software Documentation, Outlook, Business Intelligence, Retail, Call Center, Database Administration, OBIEE, Oracle Reports, Retail Sales Analysis, Sales Analysis, Telecommunications
Education
Delta College 2000 — 2001
Attestation of Collegial Studies, Network Administrator
Delta College 1990 — 1991
Attestation of Collegial Studies, Computerized Financial Management
ratsdeville September 2006 - Present
Ciel variable November 2007 - Present
L'Arcade, Studio Transmédia July 2014 - Present
L'art contemporain November 2013 - Present
Self 1998 - Present
DÉCOVER September 2009 - September 2014
la dixieme porte April 2007 - November 2010
AGAC October 2006 - October 2007
Fido Solutions Inc. May 1998 - March 2006
National Gallery of Canada June 1996 - September 1997
Skills
Web Editing, Communications Strategy, Customer Relations, Contemporary Art, Visual Arts, Social Media, Public Relations, Customer Service, Event Management, Media Relations, Fine Art, Strategic Communications, Blogging, Creative Direction, Magazines, Coaching, Start-up Consulting, Publishing, Adobe Creative Suite, Editing, Entrepreneurship, Project Management, Marketing Communications, Advertising, French, Photography, InDesign, Illustrator, Photoshop, Graphic Design, Curating, Art History, Creative Writing, Art Exhibitions, Blog
Education
Université de Montréal - HEC Montréal 2003 — 2004
project management
University of Ottawa 1993 — 1997
BFA, Visual Arts
Sony of Canada Ltd. - Mobile Division April 2013 - Present
Sony Mobile Communications February 2012 - April 2013
Sony Ericsson Communications International AB August 2010 - February 2012
Sony Ericsson Communications International AB June 2008 - August 2010
Fido Solutions Inc. April 2000 - June 2008
Fido Solutions October 1998 - April 2000
Skills
interpersonal skills, Innovative Problem..., Cross-functional Team..., Service Integration, Service Improvement, Incident Management, Escalation Management, Service Engineering, Project Transition, Service Coordination, Warranty Administration, Service Delivery, Incident Handling, Project Management, Telecommunications, First Article Inspection, Management, Wireless, Warranty, CRM, Call Centers, Program Management, Strategy, Product Management, Team Leadership, Sales Operations, Sales, Customer Experience, Customer Satisfaction, Team Management, Account Management, Customer Service, Mobile Devices, Sales Management, Product Marketing, Product Development, Process Improvement, Strategic Planning
Education
Sheridan College 1995 — 1996
Business Administration
Seneca College of Applied Arts and Technology 1994 — 1995
(CPA) Computer Programming and Analysis
Vidéotron January 2012 - Present
Videotron February 2009 - July 2012
Fido Solutions Inc. May 2008 - January 2009
Nurun January 2007 - May 2008
Nurun November 2001 - December 2006
Cossette Communication-Marketing September 2000 - November 2001
Ergonet 1997 - 2000
Skills
User Experience, Web Project Management, Digital Strategy, Web Analytics, Information Architecture
Education
Collège Inter-Dec
Project Management Institute (PMI)
Université de Montréal
Rogers Communications Inc. November 2009 - Present
Rogers Communication September 2007 - December 2009
Quebecor Media June 2006 - August 2007
Fido Solutions Inc 2006 - 2007
Rogers Communication July 1998 - August 2006
Skills
Supply Chain Management, Business Case, Telecommunications, Customer Experience, Forecasting, Project Management, Sales Operations, Management, Sales, Marketing, Product Management, Marketing Strategy, Business Development, Cross-functional Team..., Channel Partners, Project Planning, Call Centers, Strategy, Team Leadership
Education
Carleton University 1984 — 1987
Globalive Communications Corp. February 2013 - September 2014
The Mobile Shop May 2012 - July 2012
Mobilicity September 2009 - November 2011
Rogers Communications Inc. 2005 - 2009
Fido solutions inc 1999 - 2005
Skills
Sales Operations, Competitive Analysis, Business Development, New Business Development, Telecommunications, Sales, Management, Retail, Training, Direct Sales, Wireless, Account Management
Education
McMaster University
Ryerson University
Bachelor of Commerce (B.Com.), Economics
Telus Mobility August 2014 - Present
Fido Solutions Inc. August 2002 - June 2008
Education
McGill University 2004 — 2013
B.Comm, Marketing and Information Systems
Rogers Communications - Fido Solutions Inc. January 2007 - Present
FIDO SOLUTIONS INC August 2002 - January 2007
FIDO SOLUTIONS INC December 1998 - August 2002
Imperial Galleries Inc. January 1991 - September 1998
Skills
Call Center, Workforce Management, Customer Experience, Telecommunications, Accounting, Recruiting, Quality Assurance, Project Management, Business Analysis, Customer Retention
Education
Concordia University 1992 — 1996
Bachelor of Commence, Accounting
Marianopolis College 1989 — 1991
Commence, Accounting
O'Sullivan Colleage
Paralegal
Fido Solutions Inc. September 2009 - Present
Skills
Telecommunications, Mobile Devices, Product Management, Product Marketing, Teamwork, Social Media Marketing
Education
George Brown College 2009 — 2012
Business Marketing