Health Care Service Corporation (HCSC)
Industry: Managed care company
DescriptionHealth Care Service Corporation is a not-for-profit corporation health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975. Headquarters: Chicago, IL CEO: Paula Steiner Number of employees: 22,000 Chief information officer: Steve Betts Subsidiaries: Blue Cross and Blue Shield of Texas, SVPs: Michael Frank (Tri-state Plans), Steve Betts, Eric Feldstein, Nazneen Razi
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Health Care Service Corporation (HCSC) Employees
UnitedHealth Group December 2014 - Present
Health Care Service Corporation (HCSC) July 2014 - October 2014
AIM Specialty Health September 2005 - July 2014
AT&T January 1999 - September 2004
IBM April 1997 - November 1998
Skills
Claim, Pharmacy, Healthcare, Process Improvement, Project Portfolio..., SDLC, Vendor Management, Healthcare Information..., Program Management, PMO, Project Management, Business Analysis, Strategic Planning, Visio, Budgets, Management, Business Process..., PMP, Cross-functional Team..., IT Strategy, HIPAA, Change Management, Strategy
Education
Western Governors University 2010 — 2015
BS, Business Management
Stevens Institute of Technology 2000 — 2002
Master's Certificate, Project Management
Columbia College
Business Management
Health Care Service Corporation (HCSC) July 2008 - Present
Health Care Service Corporation/ BlueCross BlueShield 2008 - Present
JPMorgan Chase March 2005 - January 2008
Skills
Microsoft Office, Customer Service, Insurance Claims, Mortgage Servicing, Insurance, Risk Management, Call Centers, Claim, Underwriting, Banking, Microsoft Excel, Health Insurance, Process Improvement, Leadership, General Insurance, Strategic Planning, Team Building, Microsoft Word
Education
Illinois State University 2000 — 2004
Bachelor of Science (BS), Public Relations, Advertising, and Applied Communication
Vistar Technologies, Inc June 2007 - Present
Health Care Service Corporation (HCSC) August 2000 - June 2007
Blue Cross Blue Shield of Illinois August 1995 - August 2000
Gleason, McGuire and Shreffler November 1993 - August 1995
Skills
Program Management, Leadership Management, SDLC, Vendor Management, PMP, Project Portfolio..., Process Improvement, PMO, Business Analysis, Visio, Requirements Analysis, Business Process..., Resource Management, Requirements Gathering, Software Project..., Web Based Software, MS Project, Project Status Reporting, Agile Leadership, Project Management Plan, Budget Monitoring, Budget Reconciliation, Job Estimating, Communications..., Requirements Management, Database Applications, Healthcare, Data Warehousing, Leadership, Management, Enterprise Architecture, IT Strategy, Insurance Industry, Insurance, Project Management, Business Process, Analysis, Business Intelligence, Software Documentation
Education
Loyola University of Chicago 1989 — 1991
BBA, Business Marketing and Philosophy
University of Miami - School of Business 1988 — 1989
Business
Health Care Service Corporation (HCSC) August 2005 - Present
CheckFree corp. (Now Fiserv)Aurora, Illinois January 1997 - August 2005
Skills
Process Improvement, Six Sigma, Project Management, Business Process..., Black Belt, Lean Tools, Root Cause Analysis, Process Analysis, Lean Operations, MOST® Maynard Operation..., RPI* - Rapid Process..., ICMI (Incoming Calls..., Development Dimensions..., Microsoft Visio, Minitab, Witness Systems, iGrafx Process, IEX systems, Design for Six Sigma..., Coaching, Program Management, DMAIC, Customer Service
Education
Lewis University
Bachelor of Arts (B.A.), Political Science and Government
Health Care Service Corporation (HCSC) May 2010 - Present
Designs by Sandra Dee 2002 - 2011
Liberty Mutual 2000 - 2005
Skills
Managed Care, Healthcare, Certified Case Manager, Medical Terminology, Cpr Certified, Utilization Management, Clinical Research, Disease Management, Disability Management, Public Speaking, Treatment, Case Managment, Customer Service, Team Building, Microsoft Office, Program Development, Leadership, PowerPoint, Staff Development, Workers Compensation, Case Management
Education
Triton College 1977 — 1981
Associate's degree
Niles East High School 1971 — 1975
Health Care Service Corporation (HCSC) December 2013 - March 2014
Healthcare Heroes of El Paso March 2008 - July 2012
United States - Mexico Border Health Commission September 2006 - March 2008
Indian Health Service August 2002 - July 2006
Skills
Healthcare/Public..., Cross-functional Team..., Technical Analysis, Organizational..., Critical Thinking, Best Practices, Strategic Planning, Process Improvement, Counseling/Coaching/Ment..., Project Development, Clinical Research, Evaluation, Strategic Partnerships, Patient Reported..., Quality Patient Care, Multi-cultural team..., Behavioral Health, Program Administration, Grant Writing, Federal Grants..., Project Management, Preventive Medicine, Population Based..., Patient Education, Health Promotion, Epidemiology, Community Health, Public Health, Health Education, Prevention, Program Evaluation, Program Development, Grants, Healthcare Management, Leadership, EHR, Health Equity, EMR, Healthcare Information..., Hospitals, Medicine, Medicaid, Global Health, Healthcare
Education
Walden University 2009 — 2013
Doctor of Philosophy (PhD), Public Health - Community Health Practice/Preventive Medicine, 4.0
The University of Texas Health Science Center at Houston 1999 — 2002
Master of Public Health (MPH), Public Health - Health Promotion/Human Behavior, 4.0
The University of Texas at El Paso 1996 — 1998
Bachelor of Science (BS), Health Sciences - Community/International Health
Health Care Service Corporation (HCSC) September 1969 - Present
Skills
Health Insurance, Managed Care, PPO, Insurance, Claim, Healthcare, HIPAA, Benefits Administration, Compliance, Call Center
Education
Dallas Baptist University
Bachelor's degree, Business Administration and Management, General
University of Phoenix
Master of Arts (M.A.), Organizational Management
Health Care Service Corporation (HCSC) January 2008 - Present
Blue Cross and Blue Shield of Texas April 2006 - January 2008
Blue Cross and Blue Shield of Texas September 2002 - April 2006
Blue Cross and Blue Shield of Texas January 1997 - September 2002
Skills
Forecasting, producer compensation, sales incentives, Program Management, Budgets, Incentives, Leadership, Management, Strategic Planning, Project Management, Project Planning, Training, Employee Benefits, Strategy, Managed Care, Marketing
Education
University of Texas at Dallas - Naveen Jindal School of Management 1996 — 1999
MS, Organizations and Strategy
Abilene Christian University 1989 — 1993
BBA, Management
Health Care Service Corporation (HCSC) March 2006 - Present
Skills
Health Insurance, Benefits Interpretation, Claim Investigation, Claims Handling, Texas Facility Pricing, Manual Calculations, Medical Records, Medical Terminology, Oral & Written..., HIPAA, Strategic Planning, Process Improvement, Insurance, Hospitals, Healthcare, Customer Service, Budgets
Education
DeVry University-Illinois 2004 — 2005
College of DuPage
Associates (Pending), Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Health Care Service Corporation (HCSC) March 2015 - Present
Northwestern Memorial Hospital June 2013 - March 2015
Northwestern Memorial Hospital September 2011 - June 2013
Smart Resources March 2011 - September 2011
SNI Companies February 2010 - October 2010
Vandercook College of Music - IIT June 2004 - October 2009
Arthur Andersen, LLP February 2001 - April 2002
Skills
Accounts Receivable, Accounts Payable, Project Coordination, Research, Leadership, Time Management, Outlook, Access, Event Planning, PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Office Management, Administration, Software Documentation, Customer Service, Invoicing, Healthcare, Employee Relations, Process Improvement, Teamwork, PeopleSoft, Editing, Data Analysis, Training, Team Building, HIPAA, Nonprofits
Education
Roosevelt University 1999 — 2003
Bachelors of Professional Studies, Business/Human Resources
Health Care Service Corporation (HCSC) April 2015 - Present
Kolak Consulting January 2014 - April 2015
Anthem September 2000 - November 2013
Kolak Consulting 1999 - 2000
Specialty Care Systems 1995 - 2000
Rush University 1985 - 1999
Cardiac Alliance, Inc 1990 - 1995
Skills
Medicare, Healthcare Management, Healthcare, Managed Care, Leadership, Disease Management, EHR, Insurance, Health Insurance, Employee Benefits, HIPAA, Cross-functional Team..., Utilization Management, Process Improvement, Health Policy, Medicaid, Quality Improvement, Team Building, Case Managment, Clinical Research, Healthcare Information..., Healthcare Industry, Provider Relations, Strategic Planning, Program Management, Healthcare Consulting, Management
Education
Benedictine University
MSN, Nursing
Madonna HS
Rush University
Arrow Electronics November 2013 - May 2014
Health Care Service Corporation (HCSC) October 2012 - February 2013
Emerson August 2011 - October 2011
Lockheed Martin Information Technology/NRC February 2006 - August 2007
McKesson September 2005 - December 2005
WellPoint February 2004 - August 2005
BlueCross BlueShield of Florida August 2003 - December 2003
GeneralCologne Re October 2002 - March 2003
Halliburton January 2001 - February 2002
MarketOrder.com October 2000 - December 2000
Skills
Java Enterprise Edition, Web Services, Oracle, XML, Hibernate, Information Security, MySQL, Flex, SOA, Java, Enterprise Architecture, UML, AJAX, Linux, Spring, SQL, SOAP, Spring Framework, Integration
Education
University of Maryland College Park 1985 — 1991
Ph.D., Physics
Northwestern University Xian China 1977 — 1981
Bachelor of Science (BS), Phyiscs
Axis Group February 2014 - Present
McTurnan & Associates June 2008 - February 2014
T-Mobile September 2013 - December 2013
CA Technologies January 2011 - December 2013
Analyte Health January 2012 - April 2012
Health Care Service Corporation (HCSC) September 2011 - December 2011
iContact November 2010 - July 2011
Model Metrics ***We are now Salesforce.com!! September 2010 - December 2010
Vibes Media 2008 - 2010
Diamond Management & Technology Consultants April 2007 - June 2008
Skills
Technology Strategy..., Strategy Development, Customer Analytics, Technology..., Product Strategy, Product Management, Road Maps, Financial Systems..., Predictive Analytics, CRM, Consulting, IT Strategy, Strategy, Customer Analysis, Cross-functional Team..., Executive Management, Management Consulting, Technology Product..., Analytics, Mobile Technology, Salesforce.com, SaaS, Enterprise Software, Cloud Computing, Professional Services, Business Strategy, Management
Education
Indiana University - Kelley School of Business 2003 — 2005
MBA, Finance, Strategy
Emory University 1990 — 1994
B.A., Political Science, History
Health Care Service Corporation 2010 - 2012
Health Care Service Corporation (HCSC) 2007 - 2009
HCSC - Blue Cross Blue Shield of Illinois 2002 - 2007
Motorola 1990 - 2002
Skills
Project Management, Software Development, Siebel, SDLC, PMO, Project Portfolio..., PMP, Vendor Management, Program Management, Business Analysis, Process Improvement, Visio, Business Process..., IT Strategy, Software Project...
Education
Western Kentucky University 1975 — 1977
Master of Business Administration (MBA)
The Ohio State University 1965 — 1969
Bachelor of Arts (B.A.), Business/Commerce, General
Health Care Service Corporation (HCSC) December 2014 - Present
Health Care Service Corporation (HCSC) February 2013 - December 2014
Health Care Service Corporation (HCSC) July 2011 - February 2013
West Monroe Partners July 2007 - July 2011
Cintas Corporation May 2006 - August 2006
Skills
Process Improvement, PMO, Project Management, Business Intelligence, Training, Strategic Planning, Business Process..., SDLC, Strategy, Analysis, CRM, SharePoint, Integration
Education
Miami University 2003 — 2007
Bachelor of Science, Management and Marketing
Alliant Credit Union 2015 - Present
HEALTH CARE SERVICE CORPORATION (HCSC) 2014 - 2015
HEALTH CARE SERVICE CORPORATION (HCSC) 2007 - 2014
INCISENT TECHNOLOGIES, INC. 2007 - 2007
TRANSUNION, LLC 2003 - 2007
Skills
Quality Center, Testing, SDLC, User Acceptance Testing, Software Quality..., QA Strategy, Test Plans, Cost Reduction, Creative Problem Solving, Test Case..., Process Reengineering, Defect Management, Efficiency Improvements, Test Automation, Performance Metrics, Team Leadership, Evaluating New..., Training & Development, Project/Team Turnarounds, Requirements Analysis, Visio, Requirements Gathering, Business Analysis, HP Quality Center, Agile Methodologies, Software Project..., System Testing, Test Planning, SQL, Integration, Quality Assurance, Software Development, Defect Tracking
Education
University of Illinois at Urbana-Champaign 2009 — 2010
Masters of Education, E-Learning
Columbia College Chicago 2003 — 2008
BA, Music, Liberal Arts
Health Care Service Corporation (HCSC) August 2013 - Present
HCSC December 2011 - August 2013
HCSC, Health Care Services Corporation September 2006 - December 2011
Health Care Service Corporation 2006 - 2010
CNA Insurance 2002 - 2004
Anexsys 1995 - 2000
Skills
Certified Project..., Business Analyst, Human Resource Manager, Certified Project..., Program Management, SDLC, PMP, Change Management, Business Intelligence, Leadership, PMO, Process Improvement, Project Portfolio..., Quality Assurance, Strategy, Vendor Management, Management, Project Management, Information Technology
Education
Roosevelt University 1999 — 2002
Masters, Information Systems
Health Care Service Corporation (HCSC) November 2012 - Present
Motorola Solutions, Nokia Siemens Networks April 1997 - September 2012
Skills
System Architecture, Systems Engineering, Product Development, Cross-functional Team..., Program Management, Software Development, Business Process..., Process Improvement, Software Project..., Management, Project Management, Leadership, Integration, Analysis, Telecommunications, Project Planning, Requirements Analysis, SDLC, Strategic Planning, Business Analysis, Budgets, Team Leadership, Business Development, Risk Management, Strategy, Quality Assurance, Network Architecture
Education
Massachusetts Institute of Technology 2013 — 2015
MITExecutive Program, •Solving Complex Business Problems •Big Data •Essential Law for Executives •Strategy & Operation
Northwestern University 2005 — 2008
Master of Engineering Management, Strategic Mgmt, Financial Mgmt, Project/Process Mgmt, Organization and Leadership
University of Cincinnati 1995 — 1997
Master, Computer Techconology and Multimedia Design
Beijing Institute of Technology
Bachelor of Science, Optical and Electrical Engineering
Health Care Service Corporation (HCSC) August 2014 - Present
PNC September 2011 - July 2014
PNC July 2010 - August 2011
PNC May 2005 - June 2010
National City Bank October 2003 - May 2005
National City Bank June 2002 - August 2002
National City Bank June 2001 - August 2001
Education
University of Mount Union 1999 — 2003
Bachelor of Science, Computer Science and Media Computing
Health Care Service Corporation (HCSC) July 2012 - Present
Health Care Service Corporation (HCSC) June 2009 - Present
Allstate Investments, LLC February 2006 - March 2009
Allstate Insurance Company 1987 - 2008
Allstate Investments, LLC February 2004 - February 2006
Allstate Insurance Company January 2001 - February 2004
Allstate Insurance October 1995 - January 2001
Allstate Insurance Company 1987 - 1999
Allstate Insurance January 1995 - October 1995
Allstate Insurance December 1992 - January 1995
Skills
Financial Modeling, Mergers, Corporate Finance, Forecasting, Strategy, Mergers & Acquisitions, Internal Audit, Portfolio Management, Competitive Analysis, Insurance, Finance, Investments, Leadership, Business Process..., Analysis, Valuation, Business Planning, Financial Reporting
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
MBA, Finance
University of Illinois at Urbana-Champaign
B.S., Accountancy
GoHealth Insurance Corporation 2013 - Present
Olivet Nazarene University 2005 - Present
Health Care Service Corporation (HCSC) 2011 - 2013
Chicago Career Tech 2010 - 2010
City of Chicago 2007 - 2008
After School Matters 2006 - 2007
Chicago Mathematics and Science Academy 2004 - 2005
Chicago Public Schools 1998 - 2003
MCI WorldCom 1990 - 1998
Skills
Program Management, Training, Process Improvement, Management, Project Management, Nonprofits, Budgets, Team Building, Fundraising, Team Leadership, Staff Development, Business Development, Procurement, Grant Administration, Forecasting, Strategic Planning, Contract Negotiation, Non-profits, Business Process..., Community Outreach, Public Speaking, Research, Risk Management, Leadership Development, PowerPoint, Teaching, Grants, Higher Education, Program Development, Event Planning
Education
DeVry University
Project Management Certificate, Project Management
Loyola University of Chicago
BA, Accounting
Roosevelt University
MBA, Training and Organizational Development
Health Care Service Corporation (HCSC) September 2001 - Present
Health Care Service Corporation September 2001 - Present
HCSC September 2001 - Present
HCSC 2001 - Present
SSD Learning & Development September 2001 - February 2004
Northeastern Illinois University January 2003 - May 2003
3Com May 2000 - April 2001
Northeastern Illinois University May 2000 - April 2001
John Nuveen September 1999 - January 2000
John Nuveen Corporation September 1999 - January 2000
Skills
Captivate, Instructional Design, Blended Learning, ADDIE, Adult Education, E-learning, ILT, Lectora, Learning Management..., Training, E-Learning, Learning Management, Program Management
Education
Northeastern Illinois University 1997 — 1999
M.A., HRD, (Instructional Design, Adult Learning)
Northeastern Illinois University 1993 — 1997
B.A., English & Secondary Education
Northeastern Illinois University
M.A, Human Resource Development; Instructional Design/Adult Education
Northeastern Illinois University
B.A. Education, Secondary English
AF Trani Consulting April 2012 - Present
Health Care Services Corp.(HCSC) June 2008 - April 2012
Health Care Service Corporation (HCSC) June 2008 - April 2012
Dearborn National Companies June 2008 - April 2012
AF Trani Consulting May 2006 - June 2008
YouDecide, Inc. June 2006 - April 2007
MetLife February 1970 - May 2006
Skills
Group Benefits, Disability Insurance, Health Insurance, Employee Benefits, Term Life Insurance, Voluntary Benefits, Health Savings Accounts, Insurance, Benefits Administration, Property & Casualty..., Leadership, Management, Healthcare, Retirement, Underwriting, Sales, Medicare, Fixed Annuities, Accident, Life Insurance, Managed Care, Critical Illness, Long-term Care, Group Insurance, Brokers, Reinsurance, Long Term Care Insurance, Claim
Education
University of Michigan Business School 1999 — 2000
Executive Program, Marketing
Baruch College, City University of New York (CUNY) 1967 — 1971
BBA, Accounting, Business Management
The QTI Group March 2015 - Present
Health Care Service Corporation (HCSC) July 2013 - March 2015
DayNine Consulting, Inc. February 2013 - July 2013
DayNine Consulting, Inc. November 2012 - February 2013
DayNine Consulting, Inc. April 2012 - November 2012
Mercer Human Capital Consulting October 2011 - April 2012
Mercer Human Capital Consulting June 2010 - October 2011
QTI Consulting September 2009 - May 2010
Wisconsin School of Business: Management & Human Resources Deaprtment September 2009 - May 2010
Wisconsin School of Business Career Center August 2009 - May 2010
Skills
Human Resources, Strategy, Recruiting, Employee Benefits, Management, Talent Management, Personnel Management, Data Analysis, Management Consulting, Program Management, Consulting
Education
University of Wisconsin-Madison - School of Business 2006 — 2010
Bachelor of Business Administration, Management & Human Resources
ESCP Europe 2009 — 2009
Study Abroad, Business
Evive Health April 2013 - Present
HCSC January 2011 - April 2013
Health Care Service Corporation (HCSC) July 2007 - December 2010
Destiny Health July 2003 - June 2007
Destiny Health August 2001 - July 2003
WellPoint May 1991 - August 2001
Skills
Strategy, Analytics, Change Management, Disease Management, Health Insurance, Healthcare, Management, Account Management, Healthcare Management, Insurance, Integration, Business Strategy, Vendor Management, Process Improvement, Managed Care
Education
Southwest Minnesota State University 1982 — 1986
BA - Mathematics, Computer Science (Minor); Business Management (Emphasis)
Health Care Service Corporation (HCSC) 2011 - Present
AHIP April 2006 - October 2011
Centers for Medicare & Medicaid Services 2001 - 2006
National Institute of Standards and Technology 1994 - 2001
University of Wisconsin June 1992 - December 1994
Wisconsins State Legislature 1983 - 1992
Skills
Health Policy, Policy, Medicaid, Medicare, Managed Care, Health Insurance, Healthcare Information..., Policy Analysis, Healthcare Management, Public Policy, Medicare Part D, Government, Strategic Planning, Legislative Relations
Education
The George Washington University
ABD, Public Policy
University of Wisconsin-Madison
Masters, Business Adminstration
University of Wisconsin-Madison
BS, Education - Behavioral Disabilities
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas October 2013 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas October 2012 - October 2013
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2011 - October 2012
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2011 - September 2011
Health Care Service Corporation (HCSC) February 2007 - February 2011
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2003 - February 2007
Accenture July 2002 - February 2003
Accenture 2000 - 2003
Accenture December 2001 - July 2002
Education
University of Iowa 1995 — 2000
B.B.A, MIS, Finance
UHC-VHA NewCo August 2015 - Present
Health Care Service Corporation (HCSC) April 2010 - Present
Health Care Service Corporation (HCSC) April 2009 - March 2010
Youngsoft Inc July 2003 - March 2009
Blue Cross Blue Shield of Michigan March 2005 - August 2007
TSYS March 2004 - March 2005
Enterprise Rent-A-Car June 2003 - February 2004
Skills
Data Science, Analytics, Data Mining, Regression Analysis, EDA (Exploratory Data..., Machine Learning, Data Preparation, Time Series Analysis, Agile methodology in..., R, SPSS, Mpdel Building, Business Intelligence, Data Warehousing, Enterprise Architecture, SOA, Software Project..., Requirements Analysis, Agile Methodologies, Linear and Nonlinear..., Pre-sales, Java Enterprise Edition, Software Development, Program Management, Java, SQL, Solution Architecture, Vendor Management, Business Analysis, Web Services, SDLC, PL/SQL, XML
Education
The University of Chicago 2014 — 2015
Master of Science (MSc), Analytics
Indian Institute of Technology, Roorkee 1989 — 1993
Bachelor's degree, Electrical Engg
Netarhat School
12th Std., High School
Health Care Service Corporation (HCSC) February 2014 - Present
Tellabs November 2012 - January 2014
Tellabs Operations Inc October 2009 - November 2012
Tellabs Operations Inc October 2004 - October 2009
SmartSource (contracted through Akibia) March 2004 - October 2004
IT Consultant - Self Employed June 1999 - March 2004
FuseWerx LTD November 2001 - April 2002
Searchline, Inc 1998 - 1998
Skills
SCCM, Active Directory, Windows 7, Windows Server, Troubleshooting, XenDesktop 5, XenApp 6.5, Citrix, Servers, VMware, VMware ESX, Outlook, Microsoft Office, Virtualization, Microsoft Exchange, DNS, Windows, Desktop Support, Hardware, Microsoft Lync 2010, Technical Support, Laptops, System Deployment, Microsoft SQL Server, DHCP, Windows XP Professional, Printers, Disaster Recovery, Cisco Technologies, Routers, LAN-WAN, TCP/IP, Switches, BMC Remedy, Networking, Citrix Metaframe, Wireless Networking, SharePoint, VPN
Education
DeVry University 1996 — 2001
Bachelor of Science, Computer Information Systems
Health Care Service Corporation (HCSC) May 2010 - Present
Discount Tire Company November 2009 - May 2010
Aurora Country Club April 2009 - October 2009
Skills
Customer Service, Insurance, Microsoft Excel, Leadership, Microsoft Office, Process Improvement, Access, PowerPoint, Microsoft Word, Team Building, Team Leadership
Education
University of Iowa 2004 — 2008
Bachelor of Business Administration (B.B.A.), Marketing
Kirkwood Community College 2004 — 2005
Health Care Service Corporation (HCSC) March 2014 - Present
Health Care Service Corporation (HCSC) December 2005 - March 2014
AT&T September 2000 - November 2005
CompBenefits September 1998 - August 2000
CompBenefits September 1997 - September 1998
CompBenefits September 1996 - September 1997
CompBenefits May 1995 - September 1996
CompBenefits June 1994 - May 1995
Skills
Leadership Development, Leadership, ITIL, IT Management, IT Service Management, IT Operations, Process Improvement, Process Design, Operations Management, Team Leadership, Team Building, Cross-functional Team..., Team Management, Project Management, Metrics, Metrics Reporting, Dashboard Metrics, Performance Metrics, Service Level Management, Department Budgeting, Strategic Planning, Health Insurance, Life Insurance, Account Management, Service Level Agreements
Education
Moraine Valley Community College
Associate of Arts and Sciences (AAS), Information Technology