Asurion Company
Industry: Company
DescriptionAsurion, LLC is a privately held company based in Nashville, Tennessee that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. In 2014, the company operated in 14 countries and had 49 offices with 17,000 employees serving 280 million consumers. Headquarters: Nashville, Tennessee, United States Number of employees: 17,000 Founded: 1994, Silicon Valley, California, United States Area served: World Subsidiaries: Soluto, ServiceBench, Inc., Parent organization: NEW Asurion Corporation
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Asurion Employees
Asurion August 2015 - September 2015
Visa May 2015 - August 2015
Williams-Sonoma, Inc. January 2015 - May 2015
Amazon.com June 2010 - October 2014
GoDaddy.com July 2009 - June 2010
GoDaddy.com January 2007 - July 2009
Prudential 2005 - 2007
America West Airlines October 2004 - September 2006
Activate 2000 - 2001
DocuTouch January 2000 - September 2000
Skills
Interaction Design, Program Management, Product Development, CRM, Cross-functional Team..., Project Management, User Experience, Usability Testing, Usability, User Research, Information Architecture, HTML, User Experience Design, Web Applications, User Interface, E-commerce, Web Standards, User Interface Design, Card Sorting, Wireframes, Graphic Design, User-centered Design, Axure, Heuristic Evaluation
Education
University of Nevada-Reno 1994 — 1998
State Farm Insurance December 2012 - Present
Asurion October 2011 - Present
UK STUDENT NEWS NETWORK January 2011 - May 2011
OFFICE OF THE MAYOR (KARL DEAN) May 2008 - August 2008
Skills
Property & Casualty..., News Writing, Communication, Video Editing, Videography, Final Cut Pro
Education
University of Kentucky 2006 — 2011
Bachelor of Arts (B.A.), Broadcast Journalism
Asurion January 2012 - Present
Asurion January 2012 - February 2014
Army National Guard February 2009 - February 2014
Skills
Team Building, Microsoft Office, Army, Military Operations, Security Clearance, Microsoft Excel, Microsoft Word, Military Experience, Project Management, Hunting, Operational Planning, MS Project, Symantec Endpoint..., PowerPoint, Microsoft Exchange, Criminal Justice, Military Training, Team Leadership, Team Management, Project Planning, Briefing, Communication, Social Media, Scuba Diving, Boating, SharePoint, Microsoft Project, Risk Analysis, Enterprise Risk..., Resource Management, Metrics, Information Security, Reporting, Leadership, Management, Security
Education
University of Mississippi 2007 — 2012
Bachelor of Science (B.S.), Criminal Justice/Homeland Security
Loudoun County High School 2004 — 2007
Asurion April 2015 - Present
Asurion April 2013 - April 2015
UnitedHealth Group November 2012 - April 2013
London Borough of Barnet May 2011 - April 2012
Excel Solicitors November 2010 - April 2011
E E OGBORU & ASSOCIATES December 2009 - November 2010
Fischbein Saxon Ltd October 2007 - February 2010
Mc Donalds December 2001 - July 2007
Barant & Co Solicitors August 2003 - May 2007
Skills
Negotiation, Employment Law, Management, Litigation, Legal Advice, Contract Negotiation, Customer Service, Corporate Law, Legal Research, Teamwork, Microsoft Office, Microsoft Excel, Commercial Litigation, Public Relations, Legal Writing, Training, Business, Criminal Law, Real Estate, Research, PRO: Designing,..., SQL Server Management..., IIS, PRTG, OPNET, JMon, Nagios, CA Spectrum, xTraction, JBoss Application Server, Linux, Project Management, Networking
Education
The Nigerian Law School 2008 — 2009
Barrister at Law (BL)
Oxford Institute of Legal Practice 2006 — 2007
Pgd Legal Practice
University of Hertfordshire 2003 — 2006
BA
Asurion June 2013 - Present
Asurion May 2011 - June 2013
Asurion August 2005 - May 2011
Space Center Houston January 1999 - August 2003
Skills
Data Analysis, Investigations, Microsoft Office, Process Improvement, Fraud Detection, Cross-functional Team..., Program Management, Analysis, Private Investigations, Management, Accurint, Social Media..., Loss Prevention, Internal & External..., Operations Management, Call Centers, Analytics, Leadership, Six Sigma, Budgets, Fraud, Human Resources, Risk Management
Education
Virginia Commonwealth University 2003 — 2005
MS, Criminal Justice
University of Houston-Clear Lake 2000 — 2003
BA, Mathematics
Synechron January 2013 - August 2015
Synechron January 2013 - July 2015
Asurion 2012 - 2015
Synechron Technologies Pvt Ltd March 2012 - December 2012
Artizens August 2011 - January 2012
Skills
ASP.NET, SQL, Microsoft SQL Server, XML, C, .NET, Visual Basic, HTML, IIS, Incident Management, Windows Server, Insurance, ITIL v3 Foundations..., PRTG, OPNET, Software Configuration..., Jenkins, Release Management, Red Hat Linux, RHCE, Manual Testing, Application Support, Web Applications, MySQL, Requirements Analysis, Agile Methodologies, CSS
Education
University of Maryland Baltimore County 2015 — 2017
Master of Science (M.S.), Information Science/Studies
A.I.S.S.M.S. COE , PUNE 2006 — 2011
B.E., Engineering
M.S.M.E School 2002 — 2004
S.S.C, General
Financial advisor firm April 2010 - Present
Asurion September 2005 - April 2010
Opis Management Resources March 2003 - August 2005
Skills
Health Insurance, Disability Insurance, Long-term Care
Education
University of Maryland University College 1992 — 1996
Bachelor of Applied Science (BASc), Business Administration and Management, General
Risk Management Consultant November 2013 - Present
eSecuritel July 2011 - November 2013
eSecuritel LLC 2008 - July 2011
Asurion 2004 - 2007
HCA 2003 - 2004
United Parcel Service, Inc. 2001 - 2002
Skills
Process Improvement, Call Center, Financial Analysis, Vendor Management, Forecasting, Fraud, Property & Casualty..., Underwriting, Risk Management, Risk Analysis, Operational Risk..., Project Management, Access, Insurance, Call Centers, Cross-functional Team..., Account Management, Analytics, SQL, Strategy, Operations Management, Business Analysis, Financial Risk, Financial Modeling, Leadership, Analysis, Auditing, Management, Strategic Financial..., Business Process..., Mergers & Acquisitions
Education
University of Louisville 1998 — 2002
Bachelor's of Science in Business of Administration, Accounting
Asurion September 2013 - Present
Teknolutions January 2004 - January 2015
Salesforce April 2010 - June 2013
Yodlee June 2008 - February 2009
Robert Half Technology 2008 - 2008
MBH Architects 2004 - 2008
Techknowlynx Corporation October 2001 - October 2002
Charles Schwab 1995 - 2001
Skills
Powershell, Cloud Computing, System Administration, SaaS, Project Management, Enterprise Software, Windows, VMware, Program Management, IT Management, Linux, Windows 7, Integration, Security, Salesforce.com, SQL, Windows Server, Management, Remote User Support, Troubleshooting, Help Desk Support, Customer Service, Requirements Analysis, Technical Support, VPN, Active Directory, Leadership, Virtualization, Consulting, Disaster Recovery, ITIL, Information Technology, Networking, IT Operations, Team Leadership, Microsoft SQL Server, SharePoint, Business Analysis, Mobile Devices, Servers, Outlook, Network Administration, Macintosh hardware, Data Center, Strategy, Vendor Management, Cisco Technologies, Microsoft Exchange, System Deployment, Laptops
Education
University of New Haven 1986 — 1990
BS, Business Administration
Asurion July 2014 - Present
Asurion February 2011 - June 2014
Wipro Gallagher Solutions, Inc. February 2001 - February 2011
eCampus.com October 1999 - February 2001
Turner Construction Company January 1999 - July 1999
Roth Young Temporaries August 1998 - December 1998
Walt Disney World June 1997 - January 1998
Skills
Quality Assurance, Testing, Software Quality..., Quality Center, Test Planning, Regression Testing, SQL, SDLC, Agile Methodologies, Test Automation, Agile Testing, System Testing, Visio, Software Documentation, Microsoft SQL Server
Education
Denver Technical College 1999 — 1999
Certification, Network Administration
University of Kentucky 1994 — 1998
BA, Arts Administration, Business
Asurion February 2014 - Present
Best Buy July 2009 - February 2014
Best Buy July 2007 - July 2009
Best Buy May 2005 - July 2007
Best Buy 2003 - 2005
Best Buy 2001 - 2003
Skills
Cross Functional..., New Store Openings, People Development, Performance Management, Retail, Organizational Agility, Cross Functional Team..., New Store Planning, New Store Set Up, Microsoft Office, Strategic Planning, Employee Training, Operations Management, Retail Fixtures, Marketing Strategy, Merchandising, Vendor Management, Training, Business Development, Store Management, Sales, CRM, Customer Experience, Management, P&L Management
Education
University of Minnesota-Duluth
Bachelor of Business Administration (B.B.A.), Marketing
Nissan North America 2011 - Present
Various 1999 - Present
Towe & Associates, Inc. 2010 - 2011
Asurion 2009 - 2010
Harpeth Financial Services d/b/a Advance Financial 2005 - 2008
The Window Doctor and Atlas Home Improvements 2000 - 2005
Skills
Novatime, Human Resources, Recruiting, Employee Relations, Interviews, HRIS, PeopleSoft, Payroll, Training, Benefits Administration, Taleo, Project Management, Talent Acquisition, Leadership, New Hire Orientations, Outlook, Applicant Tracking..., Microsoft Office, Microsoft Excel, Microsoft Word, Software Project..., Management, HTML, Manufacturing, Process Improvement, Organizational..., Employee Benefits, HRIS Database Management, ADP ezLaborManager, Photoshop, Operations Management, System Administration, Cold Calling, ADP Payforce, Viewpoint, PowerPoint
Education
University of Michigan 1998 — 2004
Bachelor's, Business Administration
Asurion 2008 - Present
Harrah's Entertainment May 2000 - June 2008
Skills
SDLC, Process Improvement, Business Analysis, Project Management, Software Project..., Program Management, Leadership, Agile Methodologies, Requirements Analysis, Cross-functional Team..., Team Leadership, Visio, Direct Sales, People Management, People Development, Operations Management
Education
University of Mississippi - School of Business Administration 1996 — 2000
Bachelor of Business Administration (BBA), Management Information Systems, General
Financial Peace University
Asurion September 2013 - Present
Baptist Physicians Lexington September 2012 - August 2013
Baptist Health Lexington May 2009 - August 2013
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, QuickBooks, Bookkeeping, Accounting, Customer Service, Event Planning, Access, Event Management, Financial Accounting, Non-profits, Time Management, Public Speaking, Social Media, Photoshop, Data Analysis
Education
University of Kentucky 2012 — 2013
Bachelor of Business Administration (BBA), Finance, Departmental Honors
University of Kentucky 2008 — 2012
Bachelor of Science (BS), Accounting
Lafayette High School 2004 — 2008
Pre- College Curriculum
Asurion October 2013 - March 2014
Great Falls Park and Rec June 2013 - September 2013
Skills
American Sign Language, Airport Codes, FAR's, Geography, Sabre, Leisure Travel, Travel Writing, Travel Theory, Public Speaking, Cpr Certified, AED Certified, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Caregiving, Recording, Fax over IP, Receptionist Duties, Waitressing, Customer Satisfaction, Power Electronics, Electronic Fixing
Education
The Travel Academy 2014 — 2014
Certificate- Travel and Tourism Professional, Tourism and Travel Services Management
University of Montana 2012 — 2013
Deloitte July 2015 - Present
NICE Systems January 2015 - July 2015
HealthTrust Purchasing Group January 2014 - January 2015
Asurion July 2012 - January 2014
Acxiom October 2010 - July 2012
Acxiom February 2006 - October 2010
Skills
Analytics, Database Marketing, Email Marketing, SQL, Visio, HTML, Digital Marketing, XML, CRM, JavaScript, Project Management, Microsoft SQL Server, Business Intelligence, E-commerce, Management, Business Analysis
Education
University of North Carolina at Asheville 1999 — 2004
Bachelor of Arts (B.A.), Multimedia Arts
Asurion May 2015 - Present
FirstComp January 2011 - May 2015
FirstComp May 2008 - January 2011
FirstComp May 2007 - May 2008
University of Nebraska August 2006 - December 2007
Inter-American Development Bank June 2005 - July 2006
Skills
Insurance, Business Analysis, Risk Management, Financial Modeling, Analysis, Financial Analysis, Data Analysis, Process Improvement, Analytics, Strategic Planning, Forecasting, Strategy, Business Process..., Portfolio Management, Business Strategy, Microsoft SQL Server, Management, Customer Service, Leadership, Finance, Property & Casualty..., Microsoft Office, Sales, Microsoft Excel
Education
University of Nebraska-Lincoln 2006 — 2008
MBA, Finance, General
Susquehanna University 2001 — 2005
BS, Global Management
American Cooperative School
Cigna-HealthSpring March 2015 - Present
Asurion January 2013 - February 2015
Asurion October 2012 - January 2013
Morgan Keegan April 2011 - December 2011
W. Andrew Yarbrough Attorney at Law 2005 - 2009
Skills
Leadership, Business Analysis, Technical Analysis, Technical Documentation, Web Analytics, Microsoft Office, Microsoft SQL Server, Communication, IT Strategy, Typing, Adobe, Web Content, Filing, Agile Methodologies, Agile & Waterfall..., Certified Scrum Master..., Scrum, JIRA, Confluence, Troubleshooting, Customer Service
Education
University of North Alabama 2010 — 2012
Master of Business Administration (M.B.A.), Finance, General, 3.91
University of Mississippi 2006 — 2009
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services, 3.37
CenturyLink December 2006 - Present
CenturyLink 2005 - Present
Asurion January 2005 - December 2006
Asurion/lockline 2005 - 2006
AT&T September 1990 - October 2004
Skills
Project Management, Employee Training, Marketing, Vendor Management, Call Centers, Wireless, VoIP, Cross-functional Team..., Managed Services, Program Management, Process Improvement, Microsoft Excel
Education
University of Missouri-Kansas City 1988 — 2004
Bachelor of Arts (B.A.), Psychology
Asurion July 2015 - Present
Steve Madden March 2015 - July 2015
YP September 2014 - February 2015
Caesars Entertainment Corporation February 2014 - May 2014
Marshall Retail Group March 2013 - March 2014
Wicked Creative August 2013 - November 2013
88.1 KCEP June 2013 - August 2013
Wendoh Media May 2012 - August 2012
Skills
Microsoft Office, Microsoft Word, Photoshop, Illustrator, Avid, Social Media Marketing, Social Media, Graphic Design, Public Relations, PowerPoint, Organization, Editing, Writing, Creativity, Customer Service, Email Marketing, Facebook, Creative Writing, Advertising, AP Style, Journalism, InDesign, Retail, Sales, Digital Media, Video Editing, Mac, Media Relations, Time Management, Fashion, Adobe Creative Suite, Social Networking
Education
University of Nevada-Las Vegas 2009 — 2014
Bachelor of Arts (B.A.), Journalism
S&C June 2015 - Present
Asurion March 2014 - November 2014
TTIAZ November 2012 - March 2014
Alorica 2004 - 2012
Technion Communications 1996 - 2001
US Navy 1981 - 1991
Skills
Operations Management, Transportation, Logistics, Warehousing, Transportation..., Supply Chain Management, Logistics Management, 3PL, Supply Chain, Process Improvement, Freight, Shipping, Call Centers, Training, Management, Team Building, Customer Experience, Performance Management, CRM, Vendor Management, Customer Satisfaction, Outsourcing, Team Leadership, Recruiting, Coaching, Leadership, Program Management, Customer Retention, Customer Service, Workforce Management, Strategic Planning
Education
University of Maryland University College 1985 — 1987
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Asurion August 2013 - Present
Tempur Sealy International February 2011 - August 2013
Wraser Pharmaceutical August 2009 - August 2010
Energizer December 2006 - May 2008
Sony Electronics November 2004 - November 2006
Skills
Territory Mgmt, Sales Growth, Training Leadership, Acct Mgmt, Strategic Customer..., Time Management, Pharmacueticals, Cold Calling, New Business Development, Consumer Goods, Consultative Selling..., Sales Force Development, Sales Management, Sales Operations, Sales, Retail, Marketing Strategy, Account Management, Customer Service, Sales Process, Team Building
Education
University of Missouri-Saint Louis 2001 — 2003
Bachelor's Degree, Bachelor of Science in Business Administration with a Double Major - Marketing/Management
Thermo Fisher Scientific November 2014 - Present
Right Now DVD March 2009 - October 2014
Asurion 2007 - 2009
Dell 2004 - 2007
Dell 2003 - 2004
Dell 1999 - 2003
Hallmark Cards 1990 - 1997
Skills
Forecasting, Process Improvement, Financial Analysis, Pricing, Financial Modeling, Business Process..., Cross-functional Team..., Finance, Business Strategy, Business Analysis, Strategic Planning, Strategic Financial..., Financial Controlling, Corporate Budgeting, Controlling Budgets, Financial Variance..., Budgets, Management, Analysis, Leadership, Financial Reporting, Corporate Finance, Analytics, Pricing Strategy, Strategy, Business Planning, P&L Management, Managerial Finance, Operations Management, Team Leadership, Team Building, Access, Data Analysis, Team Management, Variance Analysis, Financial Forecasting, Accounting, Project Planning, Sales, Contract Negotiation, Insurance, Negotiation, P&L, Executive Management, Competitive Analysis, New Business Development, Start-ups
Education
University of Kansas - Graduate School of Business 1994 — 1997
MBA, Finance
University of Missouri-Columbia 1985 — 1989
BA, Mathematics
Asurion January 2015 - Present
Asurion November 2013 - December 2014
Sabre Airline Solutions October 2009 - November 2013
Travelocity November 2005 - September 2009
NIIT Technologies October 2004 - October 2005
NIIT Technologies July 1999 - September 2004
Skills
Global Delivery, Test Management, Program Management, Project Management, Business and Strategic..., Client Relationship, Multi-site Team..., Vendor Management, IT Operations Management, Airlines, IT and Business Strategy, Global Sourcing, CRM, Team Management, Requirements Analysis, Software Development, Software Project..., Management, Agile Methodologies, Business Process, Quality Assurance, SDLC, Project Delivery, Testing, Cross-functional Team..., Agile Project Management, Solution Architecture, Scrum, PMP, Test Automation, Process Improvement, Project Planning, SaaS, Resource Management, SOA, Strategy, Enterprise Software, Change Management, E-commerce, IT Strategy, Leadership, Requirements Gathering, Outsourcing, Cloud Computing
Education
University of Mumbai
Bachelor of Engineering (B.Tech), Computer Science
Asurion September 2012 - Present
Verizon Wireless January 2008 - August 2012
Skills
Project Management, Strategic Planning, Telecommunications, Microsoft Office, Account Management, Analysis, Business Analysis, CRM, Call Center, Call Centers, Change Management, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Data Analysis, Employee Relations, Forecasting, Inventory Management, Management, Networking, Operations Management, Outlook, Process Improvement, Program Management, Quality Assurance, Project Planning, Sales, Sales Management, Team Building, Salesforce.com, Team Leadership, Team Management, Teamwork, Training, Vendor Management, Wireless, Coaching, Leadership, Troubleshooting
Education
University of Iowa
Bachelor's degree, Biology, General
L&T Infotech July 2013 - Present
Asurion June 2011 - Present
Larsen & Toubro Infotech August 2005 - Present
L&T Infotech August 2005 - Present
L&T Infotech August 2009 - July 2011
Qualcomm May 2010 - May 2011
Fusion One 2009 - 2010
Nokia January 2008 - June 2009
Qualcomm CDMA technologies August 2005 - March 2006
Skills
Mobile Applications, Test Automation, Quality Center, System Integration..., Test Estimation, Test Management, QTP, Test Planning, Test Strategy, Defect Tracking, Agile Testing, Test Cases, LoadRunner, Performance Testing, Regression Testing, End-to-end Testing, Testing Tools, Waterfall, System Testing, WinRunner, Integration Testing, Manual Testing, Location Based Services, Content Management, Software Quality..., Shell Scripting
Education
University of Madras 2001 — 2004
Bachelor's degree, Electrical and Electronics Engineering, First Grade
Bhashyam Public School 1997 — 1998
High School
St.Ignatius 1989 — 1996
High School
Asurion August 2014 - Present
Cable One 2012 - April 2014
Cable ONE May 2012 - August 2012
Fletcher Music November 2004 - December 2011
Skills
Music Industry, Music Education, Music Theory, Direct Sales, Sales Management, Selling, Business Development, Call Centers, B2B, Salesforce.com, Account Management, Sales, Customer Satisfaction
Education
Training to You
IT
University of Michigan 1973 — 1978
B.S., Zoology, Math
Asurion February 2014 - Present
Samsung Electronics America March 2013 - September 2014
Samsung Electronics America April 2007 - February 2014
Panasonic USA 2006 - 2007
Panasonic USA 2000 - 2006
Skills
Consumer Electronics, Product Support, Digital Content..., Corporate Social Media, Knowledge Management, Email/Live Chat..., Training, Knowledge-based Systems, Product Management, User Experience, Mobile, Web Analytics, Competitive Analysis, Vendor Management, Online Marketing, Email Marketing, Web Project Management, Customer Experience, Cross-functional Team..., Information Architecture, Omniture, Marketing Management, Mobile Devices, Product Launch, Content Management, Integrated Marketing, Marketing Strategy, User Interface, Social Media, SEO, Web Development, B2B, Multi-channel Marketing, Salesforce.com, Lead Generation, Digital Marketing, SEM, E-commerce, Product Planning, Demand Generation, Content Strategy, Digital Media, Strategic Partnerships, Product Marketing, Usability Testing, Marketing Communications, Go-to-market Strategy, Product Development, Google Analytics, Mobile Marketing
Education
University of Maine 1993 — 1998
BS, Business Administration - Marketing
Asurion June 2012 - Present
Xanders Consulting Services May 2011 - June 2012
CB Richard Ellis January 2009 - March 2011
Wickes Furniture Company July 2006 - October 2008
Charter One Bank / Royal Bank of Scottland September 2000 - June 2006
Skills
Corporate Real Estate, Facilities Management, Real Estate, Budgets, Construction, Construction Management, Management, Strategic Planning, Leases, Project Management, Team Building, Contract Management, Procurement, Real Estate Transactions, Change Management, Leadership, Process Improvement, Location Intelligence, Contract Negotiation, Lease Negotiations, Retail, Entitlements, Selling, Real Estate Development, Property Management, Space planning, Value Engineering, Process Scheduler, Shopping Centers
Education
University of Illinois at Urbana-Champaign
BSAS, Architecture
University of Illinois at Urbana-Champaign
Graduate School, Lighting Design & Energy Management
Asurion 2012 - Present
YWCA of Nashville & Middle Tennessee May 2011 - May 2012
YWCA of Nashville & Middle Tennessee March 2010 - May 2011
YWCA of Nashville & Middle Tennessee March 2008 - March 2010
Trim Sailing - Sports Marketing Firm, Florence, Italy November 2007 - December 2007
Skills
Social Media, Media Relations, Event Planning, Project Planning, Strategic Planning, Public Relations, Strategic Communications, Graphics, Customer Service, Logo Design, Newsletters, Leadership, Microsoft Office, Public Speaking, Management, Process Improvement, Fundraising, Microsoft Excel
Education
University of North Carolina at Chapel Hill 2003 — 2007
B.A., Journalism and Mass Communications; Sequence; Graphics
Asurion July 2015 - Present
APAC Customer Services April 2014 - June 2015
APAC Customer Services October 2013 - April 2014
American Income Life Insurance Company November 2012 - June 2013
Market source August 2011 - November 2012
Apple Retail May 2010 - February 2011
Computer Village April 2007 - May 2010
Aegis Mortgage 2005 - 2007
First Tech June 2002 - April 2005
Computer Village 2002 - 2005
Skills
Microsoft Office, Retail Sales, Sales Management..., Customer Satisfaction, Time Management, Sales Leadership..., Employee Training, Apple OS, Technology Integration, Technology Management, iOS, Mobile Device Management, Retail, Sales, Project Management, Sales Operations, Sales Management, Management, Web Design, Training, Merchandising, Entrepreneurship, Sales Presentations, Direct Sales, Small Business
Education
University of Minnesota-Twin Cities
History, History and English
Genesys November 2013 - Present
Pegasystems March 2010 - November 2013
Genesys June 2008 - March 2010
Asurion January 2006 - June 2008
lock\line March 2003 - January 2006
Genesys 2000 - 2003
DST Systems 1994 - 2000
Skills
Telephony, IVR, CTI, Call Centers, Genesys, CRM, Contact Centers, Unified Communications, Microsoft SQL Server, Telecommunications
Education
University of Missouri-Columbia 1986 — 1990
BS, Computer Science
MEA NEA September 2015 - Present
Measure Consumer Perspectives August 2012 - Present
Humana April 2011 - June 2015
Lexmark International April 2008 - December 2010
Diverge September 2006 - May 2008
ACCENT July 2005 - July 2006
Asurion 2002 - 2004
E*TRADE 1999 - 2002
Coca-Cola 1998 - 1999
Coca-Cola 1996 - 1998
Skills
Marketing Strategy, Marketing, Marketing Communications, Marketing Management, Cross-functional Team..., Product Marketing, Brand Management, Advertising, Brand Development, Direct Marketing, Strategy, Marketing Research, Business Development, Integrated Marketing, Segmentation, Leadership, Business Strategy, Digital Marketing, Management, Online Marketing, Strategic Planning, Social Media, Competitive Analysis, Social Media Marketing
Education
Wake Forest University - Babcock Graduate School of Management
MBA, Marketing
University of Kentucky
B.A. Journalism-Advertising Concentration Program, Journalism/Advertising
Addepar October 2014 - Present
Asurion September 2013 - October 2014
Intuit 2011 - September 2013
HP July 2009 - May 2011
Yahoo October 2000 - December 2008
eGroups May 2000 - September 2000
OneList Corp August 1999 - May 2000
Skills
Hadoop, Scalability, Perl, Agile Methodologies, Software Engineering, Java, Distributed Systems, REST, Linux, Unix, Web Services, MySQL, SQL, C++
Education
University of Michigan 1985 — 1992
Ph. D., Computer Science and Engineering
Asurion December 2014 - Present
Asurion July 2012 - November 2014
Asurion January 2011 - July 2012
Wells Fargo Bank July 2010 - December 2010
Wells Fargo Bank May 2010 - August 2010
Wells Fargo Bank October 2008 - May 2010
Cognizant Technology Solutions May 2005 - October 2008
Airports Authority of India 2003 - 2004
Skills
TOGAF, REST, TIBCO, SOA, JMS, ESB, WSDL, EAI, Enterprise Architecture, Technical Leadership, SOAP, Weblogic, Web Services, JDBC, Middleware, XML, XSD, XPath, Struts, PL/SQL, TIBCO Rendezvous, Hawk, SSL, TIBCO EMS, Core Java, Software Integration, Servlets, Eclipse, TIBCO BusinessWorks, TIBCO SpotFire, TIBCO Adapters, TIBCO BusinessStudio, Integration Patterns, TIBCO BusinessEvents, XSLT, BPMN, XML Schema, TIBCO iProcess, Integration, Java Enterprise Edition, SDLC, Agile Methodologies, Architecture, Enterprise Software, API Management, Orient DB
Education
University of Madras 2000 — 2004
Bachelor of Engineering (B.E.)
Asurion July 2013 - December 2013
Redbox July 2011 - May 2012
Avis Budget Group August 2010 - May 2011
Finish Line August 2007 - June 2009
Skills
Experienced Sales..., Top-notch Customer..., Managing Associates, Training, Professional Phone..., Multi-tasked, Business Efficiency, Leadership
Education
The Illinois Institute of Art-Schaumburg 2012 — 2014
Bachelor of Fine Arts (B.F.A.), Interior Design, 3.95 GPA
Westwood College-O'Hare Airport 2011 — 2011
Bachelor of Business Administration (B.B.A.), Accounting and Finance, 3.8 GPA
University of Illinois at Chicago 2009 — 2010
Bachelor of Applied Science (B.A.Sc.), Kinesiology and Exercise Science, 2.0 GPA
Arlyn W Johnson CPA August 2015 - Present
Great Falls Rescue Mission January 2015 - August 2015
Asurion May 2014 - August 2015
Great Falls Rescue Mission 2012 - 2015
Mongolian BBQ August 2013 - May 2014
Van's IGA East 2007 - 2013
University of Great Falls 2008 - 2008
University of Great Falls 2008 - 2008
University of Great Falls 2007 - 2008
University of Great Falls 2007 - 2007
Skills
Microsoft Word, Microsoft Excel, Efficient completion, QuickBooks Pro, Proofreading, Outlook, PowerPoint, Pegasystems PRPC, Blue Streak bustiness..., Data Entry
Education
University of Great Falls 2005 — 2011
Bachelor of Science- Business Administration, Business Administration, GPA 3.36
Asurion March 2011 - April 2015
Quanta Manufacturing January 2008 - December 2009
Jabil Global Services October 2005 - November 2007
Target Corporation March 2004 - September 2005
Skills
Continuous Improvement, Supply Chain Management, Leadership, Inventory Management, Six Sigma, Training, SAP, ISO, Human Resources, Manufacturing, Root Cause Analysis, Value Stream Mapping, Management, Team Building, Process Improvement, Lean Manufacturing, Forecasting
Education
University of Louisville 1996 — 2001
Bachelor of Science, Justice Administration
Bowling Green High School
Villanova University
Asurion August 2012 - Present
Fullscope January 2012 - August 2012
Taylor Farms November 2010 - February 2012
Fresh Express June 2004 - October 2011
Rackley Systems Inc. June 2002 - May 2004
Skills
Axapta, Business Analysis, Business Intelligence, Continuous Improvement, Cross-functional Team..., DRP, Demand Forecasting, Demand Planning, ERP, Forecasting, IBM iSeries, Inventory Management, Logistics, MRP, Management, Manufacturing, Process Improvement, Procurement, Product Development, Project Management, Project Planning, Sourcing, Supply Chain, Supply Chain Management, Talent Management, Team Building, Troubleshooting, Visio, Warehouse Management, Warehousing
Education
University of North Alabama 1997 — 2002
BA, Computer Information Systems
Crawford & Company July 2014 - Present
Birch (formally Cbeyond) 2010 - July 2014
Asurion 2008 - 2009
E*TRADE Financial 1999 - 2008
Verizon (formally MCI Telecommunications) 1988 - 1999
Skills
Driving Operational..., Contact Center..., Management, Process Improvement, Cisco Technologies, Leadership, Project Planning, Enterprise Software, Disaster Recovery, Integration, Telecommunications, Data Center, Business Process, Managed Services, Vendor Management, Program Management
Education
University of Iowa
Asurion July 2013 - Present
Asurion December 2012 - July 2013
Asurion August 2009 - November 2012
Asurion September 2007 - August 2009
US Air Force September 1998 - September 2007
Skills
Operations Management, Program Management, Human Resources, Leadership, Process Improvement, Call Centers, Team Leadership, Change Management, Customer Satisfaction, Cross-functional Team..., Team Building, Business Process..., Vendor Management, Project Management, Customer Service, Training
Education
University of Maryland University College 2001 — 2004
Masters, Human Resource Management
University of Iowa 1994 — 1998
Bachelor of Arts, History
MEDHOST April 2015 - Present
Cigna-HealthSpring July 2014 - February 2015
Asurion October 2010 - July 2014
Synechron July 2008 - October 2010
Cybage July 2006 - June 2008
Aztecsoft February 2004 - June 2006
Infosys Technologies Ltd July 2003 - January 2004
Skills
Quality Center, Manual Testing, Test Cases, Functional Testing, Regression Testing, Defect Tracking, Agile Methodologies, Software Quality..., System Testing, Requirements Gathering, Requirements Analysis, Scrum, Business Requirements, SQL, Usability Testing, Testing, Quality Assurance, Business Analysis, HP Quality Center
Education
Hindustan College of Engineering 1998 — 2002
B.E., Computer Science
University of Madras 1998 — 2002
Bachelor of Engineering (B.E.), Computer Science
Asurion October 2012 - December 2013
Alliance Health Networks August 2011 - June 2012
Ancestry.com June 2008 - August 2011
Travel Studios (Sabre-Holdings) January 2007 - June 2008
Sabre Labs (Sabre-Holdings) July 2006 - January 2007
Travelocity (Sabre-Holdings) July 2004 - July 2006
University of Michigan 2002 - 2003
Allen Communication 1998 - 2001
Salt Lake Community College 1999 - 1999
Skills
User Experience, Social Networking, User-centered Design, Interaction Design, Information Architecture, User Interface, Social Media, Experience Design, Human Computer..., Internet, User Interface Design, Usability Testing, User Research, Usability, Creative Strategy, Mobile Applications, Creativity, Wireframes, Strategy, User Experience Design, Usability Engineering, Wire Framing, Card Sorting, Contextual Inquiry, Persona, Heuristic Evaluation
Education
University of Michigan 2001 — 2003
Master of Science in Information, Human-Computer Interaction
Houston Museum of Natural Science March 2011 - Present
n/a-freelance-myself only September 2009 - Present
Houston Style Magazine January 2009 - July 2009
Asurion January 2006 - July 2009
Sears & Roebuck store October 1996 - January 2006
Sears, Customer Service March 2005 - August 2005
Education
Art Institute of Houston 2007 — 2009
Associates in Graphic Design, Graphic Design
University of Houston-Downtown 1997 — 2006
Bachelors; BBA, Business Administration; General Business
Meteorix July 2015 - Present
CSC May 2014 - July 2015
Asurion October 2013 - May 2014
The University of Kansas February 2013 - September 2013
Motorola Mobility April 2009 - February 2013
Motorola Mobility March 2007 - April 2009
Artiko Chef. October 2006 - March 2007
Ingersoll Rand April 2006 - October 2006
UMKC August 2003 - April 2006
Skills
Software Quality..., Integration Testing, Manual Testing, Python, Test Automation, User Acceptance Testing, Test Planning, Scrum, Agile Testing, Unit Testing, Project Planning, Project Management, Marketing, Requirements Gathering, Business Analysis, Software Development, Test Cases, SDLC, Software Project..., Agile Project Management, Agile Methodologies, Testing, Requirements Analysis, Release Management, Integration, Web Applications, System Testing, Regression Testing, Test Management, UML, Bugzilla, Eclipse, Quality Assurance, Business Process, ClearQuest, JIRA, Quality Center, Visio, Waterfall, Unix, SQL, Oracle, Perl, XML, Subversion, Software Engineering, Selenium, Software Design, Shell Scripting, Android
Education
University of Missouri-Kansas City 2010 — 2013
Master of Business Administration (M.B.A.)
University of Missouri-Kansas City 2003 — 2008
Bachelors
Asurion June 2015 - Present
Asurion May 2012 - Present
Asurion October 2010 - May 2012
Clearwire August 2009 - October 2010
Clearwire August 2009 - April 2010
Asurion March 2007 - May 2009
CDW November 2004 - February 2007
CDW November 2004 - August 2006
Skills
Relationship Management, Sales Growth, Selling, Financial Services, New Business Development, Sales, Marketing, Management, Sales Operations, Account Management, Cross-functional Team..., Customer Satisfaction, Process Improvement, Retail, Training, Sales Management, Solution Selling, Direct Sales, Leadership
Education
University of Missouri-Columbia 2000 — 2004
BSBA
University of Missouri-Columbia
Bachelor of Science in Business Administration
Canadian Consulate General December 2013 - Present
Global Experiences August 2012 - December 2013
Au Pair Paris 2011 - 2012
Shelton Interactive 2011 - 2011
Austin Community College 2011 - 2011
Paul Parsons, P.C. 2010 - 2011
Public Strategies, Inc. 2008 - 2009
Lone Star College 2005 - 2007
Asurion 2004 - 2005
Skills
Public Relations, Spanish, Facebook, Marketing Communications, PowerPoint, Public Speaking, Social Media Marketing, Leadership, Management, Press Releases, Research, Strategy, Customer Service
Education
University of Houston 2006 — 2008
Bachelor of Arts (B.A.), Public Relations/Image Management
University of Houston 2006 — 2008
Bachelor of Arts (B.A.) , Public Relations/Image Management
Asurion March 2013 - April 2015
Xerox November 2012 - February 2013
Macy's October 2011 - January 2012
New Element - Atlanta Events July 2011 - August 2011
Skills
Customer Service, Call Centers, Troubleshooting, Technical Support, Customer Satisfaction, Team Leadership, Microsoft Office, Customer Experience, Sales, Microsoft Excel
Education
University of Houston-Downtown 2014 — 2016
In progress, Interdisciplinary Studies.
Reliant Energy June 2015 - Present
Primary Services November 2014 - Present
Primary Services March 2013 - November 2014
Primary Services December 2011 - March 2013
Asurion March 2004 - December 2011
Walmart September 2001 - March 2004
Skills
Sales Management, IVR, Exit Interviews, Etalk, Hiring, Sourcing, Talent Acquisition, Organizational..., Management, Human Resources, Recruiting, Customer Service, Leadership, Performance Management, Team Building, Team Leadership, Employee Relations, Training, Vendor Management, New Hire Orientations, Program Management, Operations Management, Interviews, Onboarding, Strategic Planning, Project Management
Education
University of Houston-Downtown 2013 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Asurion December 2013 - Present
Asurion November 2012 - December 2013
PharMerica June 2012 - November 2012
General Electric April 2011 - May 2012
TVA Investment Challenge January 2012 - April 2012
Education
University of Kentucky 2008 — 2012
B.S, Finance & Economics
duPont Manual / YPAS 2004 — 2008
Goodman Industries December 2014 - Present
Juniper Networks January 2012 - May 2014
HR Solutions Now LLC 2007 - 2012
Delek US Holdings, Inc. 2009 - 2010
Asurion January 2004 - September 2007
Dell Computer Systems 2000 - 2004
Whirlpool Corporation 1987 - 2000
Education
University of Illinois at Urbana-Champaign
BS
University of Illinois at Urbana-Champaign
MBA
Sprint November 2014 - Present
Asurion November 2010 - November 2013
True North June 2007 - January 2010
Meridias Capital January 2006 - October 2006
INVESTools October 2003 - September 2005
SandStar June 1999 - October 2003
U.S. Army April 1995 - April 1999
Skills
German, Sales Management, Team Leadership, Public Speaking, Call Center, Account Management, Training Delivery, Call Centers, Leadership Development, Entrepreneurship, Sales, Selling, Coaching, Sales Process, Wireless, Team Building, Training, Strategic Planning, Start-ups, Analysis, New Business Development, Performance Management, Employee Relations, Time Management, Management, Leadership, Customer Service
Education
University of Phoenix 2004 — 2006
MBA
Utah Valley University 1999 — 2003
BA
University of Maryland 1997 — 1998
General Studies
Orem High School
Diploma
Asurion May 2015 - Present
Asurion September 2013 - May 2015
NFIB November 2011 - September 2013
NASBA January 2008 - November 2011
HealthSpring March 2004 - January 2008
Vanderbilt-Ingram Cancer Center April 2002 - March 2004
Skills
Team Management, Cross-functional Team..., Agile Project Management, PHP, jQuery, JavaScript, C#, VBScript, Wordpress, Graphic Design, Adobe Photoshop, Technical Documentation, HTML5, CSS, SharePoint, MySQL, Microsoft Office, SQL Server, PostgreSQL, Ext JS, Programming, Problem Solving, Systems Analysis, Business Analysis, Apache, Red Hat Linux, Web Design, Web Development, Web Services, Web Analytics, Google Analytics, Twitter, Facebook, Blogging, Mobile Applications, Software Development, Scrum, SQL, HTML, Photoshop, Microsoft SQL Server, Databases, Project Management, REST, WordPress, T-SQL, Process Improvement, Visio, XML, Leadership
Education
University of Louisiana at Lafayette 1990 — 1992
Mass Communications
Asurion January 2008 - Present
Skills
Customer Service, Microsoft Office, Leadership, Team Leadership, Project Management, Microsoft Excel, Sales, Process Improvement, Team Building, Telecommunications, Training, Customer Satisfaction, Troubleshooting, Operations Management, Call Centers, Vendor Management, Program Management, Cross-functional Team..., Coaching, Public Speaking, Time Management, Outlook, Strategy, Business Analysis, Mobile Devices, HTML
Education
University of North Alabama 2003 — 2007
Music Education
New Albany High School 1999 — 2003
Asurion February 2015 - Present
Asurion April 2013 - Present
Asurion April 2012 - March 2013
RR Donnelley October 2005 - April 2012
Pennsylvania Highlands Community College August 2006 - January 2008
RR Donnelley October 2002 - October 2005
RR Donnelley October 2000 - January 2002
United States Air Force January 1998 - October 2000
Skills
Leadership, SDLC, Enterprise Architecture, Solution Architecture, Business Architecture, IT Strategy, Databases, Agile Methodologies, Project Management, Management, Process Modeling, Requirements Analysis, Architectures, Enterprise Software, Architecture, Business Analysis, Vendor Management, Quality Assurance, Integration
Education
University of Maryland University College 1998 — 2001
MS, Computer Systems Management
University of Maryland 1996 — 1998
BS, Information Systems Management
AT&T May 2014 - Present
Advanced Professional Consultants August 2010 - March 2014
Ricoh USA April 2007 - July 2010
Asurion October 2006 - April 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Administrative..., Office Management, PowerPoint, Spreadsheets, Office Administration, Telephone Skills, Training, Team Building
Education
University of Houston-Downtown
In Progress, Interdisciplinary Studies
Logan's Roadhouse June 2015 - Present
Logan's Roadhouse May 2014 - May 2015
Asurion January 2013 - May 2014
KPMG Nashville January 2011 - January 2013
KPMG US January 2011 - January 2013
Nissan Motor Company 2011 - 2013
Skills
CPA, Corporate Tax, Tax Accounting, General Ledger, Bookkeeping, State Tax, Financial Reporting, US GAAP, Accounting
Education
University of Mississippi 2009 — 2010
Master of Accountancy, Accountancy, 3.5
University of Mississippi 2005 — 2009
Bachelor, Accountancy, 3.9
Quality Systems, Inc. October 2009 - Present
Asurion May 2008 - October 2009
Asurion Insurance Services January 2006 - May 2008
lock\line, LLC. December 2004 - January 2006
Skills
Consultative Selling, Call Center, Process Improvement, Cross-functional Team..., Account Management, Selling, Marketing, SaaS, Call Centers, Sales Process, Sales, Project Management, Management, Salesforce.com, Sales Operations, Customer Satisfaction
Education
University Of Missouri 2000 — 2004
Bachelor of Science, Business Administration; Marketing
University of Missouri-Columbia 2000 — 2004
BSBA, Marketing
Blue Springs High School
Alliant Insurance Services September 2015 - Present
Aon Risk Solutions September 2013 - September 2015
Beecher Carlson March 2011 - September 2013
Beecher Carlson July 2008 - February 2011
Asurion June 2007 - September 2007
Education
University of Maryland College Park 2005 — 2008
American Studies, Minor Jewish Studies, Concentration Communication
Grindr March 2015 - Present
Rockwell Collins June 2011 - March 2015
Asurion December 2010 - June 2011
MShift January 2010 - November 2010
Sytosoft Corporation May 2009 - December 2009
Cisco Systems January 2008 - April 2009
Touchstone Technologies January 2007 - December 2007
Skills
Bugzilla, Regression Testing, Integration, QoS, Shell Scripting, Selenium, Cisco Technologies, Linux, Test Planning, Requirements Analysis, Software Quality..., Agile Methodologies, Program Management, Perl
Education
University of New Haven 2005 — 2007
M.S., Electrical and Electronics Engineering
M.D. Science College 2000 — 2004
Bachelor of Science (B.S.), Mathematics
Asurion October 2012 - Present
Asurion January 2008 - September 2012
PharMerica April 2005 - January 2008
Tata Consultancy Services March 2004 - January 2008
Kumaran Systems July 2003 - March 2004
Skills
Quality Center, Testing, Software Quality..., Requirements Gathering, Defect Tracking, Test Planning, QTP, Test Automation, SDLC, Test Cases, VSS, Agile & Waterfall..., Software Project..., Atlassian JIRA, SQL, Test Estimation, Agile Methodologies, Automated Software..., Regression Testing, Test Management, Agile Testing, Test Strategy, System Testing, WinRunner, Web Testing, User Acceptance Testing, Performance Testing, Integration Testing, Axapta, Functional Testing, End-to-end Testing, System Integration..., SoapUI, LoadRunner, VBScript, Black Box Testing, TFS, Waterfall, Scrum, Requirements Analysis, Software Testing Life..., Toad, Test Automation..., Microsoft CRM, UAT coordination, HP Quality Center, Microsoft Dynamics AX
Education
University of Madras 1998 — 2001
Master of Computer Applications (M.C.A.), Computer Science
Asurion Customer Service RepAsurionApril 2005 - Present
lock\line 2004 - 2007
bossler-hix 2004 - 2005
dst systems 2004 - 2005
h&r block 2003 - 2004
Nelson-Atkins Museum of Art 2000 - 2002
Barton Protective Services 1999 - 2000
accustaff peoplesystems 1997 - 1998
Skills
SQL, Call Center, Customer Service, Teaching, Team Building, Account Management, Management, Microsoft Office, Event Planning, Research, Sales, Nonprofits, Microsoft Excel, Training, Social Networking, PowerPoint, Coaching, Microsoft Word, Recruiting, Program Management, Call Centers, Access
Education
University of Missouri-Kansas City 1987 — 2000
B.A., Communication Studies
Penn Valley Community College 1983 — 1987
A.A., music
Asurion October 2014 - Present
Nike September 2013 - February 2015
OfficeMax July 2011 - September 2013
Ridgewood High School May 2009 - July 2011
Wilbur Wright College May 2008 - August 2010
We Are Music May 2007 - August 2009
Ridgewood High School August 2007 - May 2009
Skills
Microsoft Office, Customer Service, OS X, Sales, Windows, Computer Engineering, Sales Management, Outlook, Photoshop, Public Speaking, Event Planning, PowerPoint, Store Management, Windows Vista, Retail, Computer Hardware, CompTIA Network+..., Computer Network..., Computer Software, Computer Repair, Adobe Creative Suite, Research, Editing, Photography, Teaching, Team Leadership, Computer Maintenance, Leadership
Education
The Learning Center - Technology Training Center 2014 — 2014
Certificate Of Achievement
University of Illinois at Chicago 2011 — 2014
Ridgewood High School 2007 — 2011
Diploma
Tadeusz Koszciuszki (Polish School) 1999 — 2010
Diploma
USDA September 2014 - Present
Asurion February 2010 - August 2014
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
University of Madras 1993 — 1996
Master's Degree, Master Of Computer Application
venkatesh.sankaran
Asurion February 2012 - Present
N.E.W. Customer Service Companies, Inc February 2006 - April 2012
N.E.W. Customer Service Companies, Inc February 2006 - November 2011
DVM Resources June 2004 - January 2006
VERISIGN April 2002 - June 2004
Skills
Customer Service, Call Center, Product Management, Account Management, Customer Satisfaction, Business Management, Customer Experience, Vendor Management, Management, Cross-functional Team..., Call Centers, Sales, Customer Retention, Product Marketing, Strategic Partnerships, Competitive Analysis, Outsourcing
Education
Computer Learning Center
Network Engineering Management, MCSE
University of Maryland College Park 1991 — 1996
B.S., Animal Science
Red Hat May 2015 - Present
Pivotal Software, Inc. June 2014 - May 2015
Booz Allen Hamilton September 2011 - June 2014
Asurion May 2005 - September 2011
University of Missouri January 2003 - May 2005
Skills
Enterprise Architecture, PaaS, OpenShift, SOA, Software Engineering, Business Process..., Software Development, Integration, C#, Software Sales, Microsoft SQL Server, Cloud Foundry, Agile Methodologies, Agile Project Management, SDLC, Product Management, Web Services, System Architecture, SQL, Security, Software Project..., Business Development, Big Data, Database Design, .NET, Proposal Writing, Scrum, SOAP, PMP, Java, Proposal Leadership, Government Contracting, Agile, SQL Server, HTML, TIBCO, ASP.NET, Distributed Caching, Offshore Software..., Offshore Management, REST, SharePoint, Hadoop, Electronic Payment..., Cloud Storage, Cloud Analytics, Software Architectural..., Greenplum, JBoss
Education
University of Missouri-Kansas City College of Business 2006 — 2008
MBA, Finance
University of Missouri-Columbia 2000 — 2005
BS, Computer Science
Asurion February 2015 - Present
Asurion Japan Holdings GK October 2013 - Present
Asurion October 2012 - October 2013
Asurion June 2010 - October 2012
Asurion February 2008 - May 2010
Asurion May 2005 - February 2008
Pepsi Cola North America and PBG January 2000 - November 2004
Pepsi Cola North America and Pepsi Bottling Group May 1997 - December 1998
Skills
Cross-functional Team..., Process Improvement, Strategic Planning, Start-ups, Training, Strategic Partnerships, Product Management, Business Process..., Analysis, Strategy, Supply Chain, Supply Chain Management, Business Analysis, Forecasting, Mergers & Acquisitions, Competitive Analysis
Education
University of North Carolina at Chapel Hill 1998 — 1999
Ph.D Student, Operations, Technology, and Information Management
Vanderbilt University - Owen Graduate School of Management 1995 — 1997
MBA, Operations and Accounting
Vanderbilt University 1989 — 1994
BA, Economics
St. Louis Country Day School
MICDS
Asurion July 2012 - Present
Asurion November 2009 - July 2012
Capital One January 2005 - August 2009
Capital One 2002 - 2004
Capital One 2001 - 2003
Capital One 1999 - 2001
AT&T American Transtech 1993 - 1995
AT&T Universal Card Services (now a division of Citigroup) 1990 - 1993
Citibank 1988 - 1990
Skills
Vendor Management, Process Improvement, Operations Management, Change Management, Outsourcing, Strategic Planning, Leadership, Project Management, Negotiation, Call Center, Credit Cards, Customer Experience, Team Performance, Financial Services, Cross-functional Team..., Relationship Management, Business Process..., Program Management, Business Development, Customer Service, Call Centers, Start-ups, Telecommunications, Contract Negotiation, Management, Budgets, Customer Retention
Education
University of Florida - Warrington College of Business Administration 1993 — 1996
MBA
University of Nebraska-Lincoln 1981 — 1985
B.S.
Asurion 2012 - Present
Discover Financial Services 2008 - 2012
A.T. Kearney 2006 - 2008
Dell May 2005 - August 2005
Capital One Financial 1999 - 2004
Skills
Forecasting, Marketing, BPO, Regulations, Credit Card Fraud, Financial Services, Strategy, Credit Cards, Pricing, Management Consulting, Analysis, Segmentation, Pricing Strategy, Thought Leadership, Strategic Consulting
Education
University of Michigan - Stephen M. Ross School of Business 2004 — 2006
MBA
University of Michigan - Stephen M. Ross School of Business 1995 — 1999
BBA
Asurion June 2011 - Present
Asurion June 2011 - Present
Pacific Gas and Electric Company May 2010 - June 2011
Pacific Gas and Electric Company March 2008 - May 2010
Pacific Gas and Electric Company December 2006 - January 2008
Childrens Hospital Los Angeles January 2005 - June 2006
Skills
Data Analysis, Agile Methodologies, Business Requirements, Software Development, Requirements Gathering, Product Management, Database Design, Leadership, Product Development, Product Launch, Team Leadership, Customer Experience, Mobile Devices, Strategic Planning, Mobile Applications, Business Process..., User Experience, Web Applications, Analysis, Data Modeling, Strategy, Android, Product Design, iOS, Go-to-market Strategy, Team Building, Roadmap
Education
University of Southern California 2004 — 2006
Masters
University of Mumbai 2000 — 2004
Bachelors
Asurion February 2014 - Present
eBusiness Design December 2012 - Present
LocalJoe January 2012 - December 2012
eBusiness Design June 2009 - April 2012
eBusiness Design May 2006 - May 2009
eBusiness Design October 2003 - April 2006
eBusiness Design March 2001 - October 2003
eBusiness Design April 2000 - February 2001
Tata Infotech Ltd August 1997 - April 2000
Education
University of Mumbai 1993 — 1997
Bachelor of Engineering (BEng), Computer Engineering
Asurion SupervisorEDS1997 - 2001
Skills
Process Improvement, Cross-functional Team..., Vendor Management, Call Center
Education
University of Illinois at Urbana-Champaign 1993 — 1995
MBA, Marketing
University of Illinois at Urbana-Champaign - College of Business 1993 — 1995
State of Tennessee March 2012 - Present
Asurion May 2011 - February 2012
IP Design Group June 2004 - May 2011
Alvine Engineering 2003 - 2004
Alvine and Associates 2002 - 2003
Nebraska Public Power District 1997 - 2000
Skills
Data Center, Engineering, Project Management, Integration, HVAC, Telecommunications, Architecture, Vendor Management, Project Planning, AutoCAD, Team Leadership, Construction, Program Management, IT Operations, IT Management, IT Service Management, ITIL, Management, Networking, System Administration
Education
University of Nebraska at Omaha 2002 — 2006
MSTE, Telecommunications Engineering
University of Nebraska-Lincoln 1997 — 2002
BSEE, Electrical Engineering
Asurion 2014 - Present
Healthways 2012 - 2014
Human Genome Sciences 2011 - 2012
Human Genome Sciences 2009 - 2011
Human Genome Sciences 2007 - 2009
FBR Capital Markets May 2007 - August 2007
Human Genome Sciences 2003 - 2007
NIH 2001 - 2002
Skills
Financial Modeling, Biotechnology, Strategic Financial..., Strategic Planning, Data Analysis, Financial Analysis, Forecasting, Business Planning, Valuation, Business Strategy, Manufacturing, Process Engineering, Corporate Finance, Pharmaceuticals, Life Sciences, Budgeting, Healthcare, Leadership, Business Development, Team Leadership, Mergers & Acquisitions, Licensing, Healthcare Information..., Strategy, Cross-functional Team...
Education
University of Maryland - Robert H. Smith School of Business
Master of Business Administration (M.B.A.), Finance, General
University of Maryland College Park
Bachelor’s Degree, Bioengineering and Biomedical Engineering
Our Lady of Good Counsel High School
Asurion August 2011 - Present
Asurion January 2008 - April 2010
SCORE! Educational Centers February 2007 - January 2008
Club Monaco January 2006 - January 2007
Abercrombie & Fitch July 2004 - December 2005
Education
University of Missouri-Columbia 2000 — 2004
BS, Agricultural Education, Leadership and Communication
Sprint Nextel January 2007 - Present
Sprint 2007 - Present
Sprint 2010 - 2014
Sprint 2010 - 2014
Paige Technologies 2006 - 2007
Asurion 2004 - 2006
Sprint PCS January 2000 - January 2004
Midwest Center For Nonprofit Leadership (UMKC) January 1996 - January 2000
Skills
Business Intelligence, Telecommunications, Database Design, Microsoft SQL Server, Database Administration, ETL, Software Documentation, SQL, System Architecture, Oracle, Disaster Recovery, T-SQL, Databases, SDLC, .NET
Education
University of Missouri-Kansas City
Master's Degree, Public Administration
University of Missouri-Kansas City
Bachelor of Arts, English
Merkle July 2015 - Present
Asurion June 2007 - January 2015
Holcim Ltd. 2006 - 2007
JDSU/Acterna 2004 - 2006
JD Edwards 1996 - 2002
Skills
Cross-functional Team..., Business Analysis, Process Improvement, Requirements Analysis, Business Intelligence, Program Management, Business Process..., SDLC, Business Process, Project Management, JD Edwards, Finance, Leadership, Integration, Management, ERP, Change Management, Training, Enterprise Software, Software Project..., Vendor Management, Strategy
Education
University of Maryland College Park
Bachelor of Science (B.S.), Accounting and Finance
Peak 10 January 2014 - Present
Peak 10 August 2011 - January 2014
Mount Juliet Christian Academy December 2008 - June 2012
Dell Computer July 2007 - December 2008
Dell Computer 2006 - 2007
Asurion 2001 - 2003
Dell Computer July 1998 - August 2002
Dell Computer 1999 - 2002
Cracker Barrel 1995 - 1998
Skills
Data Center, Servers, Troubleshooting, Microsoft Exchange, Network Administration, Hardware, Technical Support, Computer Hardware, Software Installation, Microsoft Certified..., Information Technology, Management, Disaster Recovery, Active Directory, Storage, Networking
Education
Western Kentucky University 1985 — 1990
BA, Computer Science and Journalism
University of London 1985 — 1985
Asurion March 2014 - Present
N.E.W. Customer Service Companies, Inc August 2011 - Present
N.E.W. Customer Service Companies, Inc 2010 - August 2011
N.E.W. Customer Service Companies, Inc 2006 - 2009
N.E.W. Customer Service Companies, Inc 2005 - 2006
French Country Living 2002 - 2004
Skills
Cross-functional Team..., Accounting, Pricing, Forecasting, Program Management, Management, Process Improvement, Financial Analysis, Vendor Management
Education
University of Maryland - Robert H. Smith School of Business
MBA, Finance
University of Virginia
BA, Economics & Psychology
Asurion August 2010 - Present
The Sports Authority August 2009 - February 2010
Circuit City Stores, Inc. February 2006 - January 2009
Whirlpool Corporation January 2005 - January 2006
Victoria's Secret March 2003 - January 2005
Intel 1997 - 2003
Bureau of Labor Statistics 1990 - 1995
Skills
P&L Management, Forecasting, P&L, Financial Analysis, Financial Modeling, Analytics, Financial Management, Team Leadership, Budget Management, Business Strategy, Cross-functional Team..., Strategic Analysis, Profitability, Financial Planning, Business Planning, Budgeting, Strategic Planning, Financial Forecasting, Business Modeling, Analysis, Business Analysis, Income Statement, Budgets, Strategic Financial..., Management, Leadership, Managerial Finance, Finance, Strategy, Business Intelligence, Marketing, Competitive Analysis
Education
University of Michigan - Stephen M. Ross School of Business 1995 — 1997
MBA, Finance, Corporate Strategy
University of Michigan 1986 — 1990
BA, Economics, Political Science
Lapeer West Senior High
Lapeer West Senior High
Quixey January 2015 - Present
Asurion February 2014 - January 2015
Asurion November 2009 - January 2014
L&T Infotech Ltd. August 2004 - November 2009
Hungama.com February 2004 - July 2004
St. Angelos Computers Ltd June 2001 - January 2004
Skills
Java, C, C++, WAP, WML, WMLScript, Android, iOS development, J2ME, SQL, Visual Basic, Visual C++, C#, HTML, DHTML, JavaScript, ASP, JSP, Servlets, Crystal Reports, Oracle 8i-11g, BREW, Windows Mobile, XML, JSON, SyncML, Software Project..., Agile Methodologies, SDLC, Mobile Applications, Software Development, Requirements Analysis, Web Services, Java Enterprise Edition, JUnit, Maven, Bamboo, Clover, Eclipse, Tomcat, Scrum, Android Development, Spring, Core Java, JIRA, Wireless, Subversion, Design Patterns, Ant, Software Design
Education
University of Mumbai 1997 — 2000
BSC, Mathematics
St. Francis D'Assis Junior College 1995 — 1996
HSC, Science
Our Lady Of Remedy High School 1985 — 1995
SSC, School
Asurion January 2008 - Present
Junction Solutions January 2006 - January 2008
Hubbell Lighting 2004 - 2006
Enterprise Rent-a-Car 2001 - 2004
Horizon Consulting 1998 - 2001
Education
University of Missouri-Rolla 1990 — 1994
Pappas Restaurants, Inc. March 2013 - Present
Accudata Systems December 2011 - March 2013
Trico Marine Group July 2009 - November 2011
Astoundry April 2007 - June 2009
Asurion 2001 - 2007
Methodistcare June 1999 - January 2001
Phoenix Energy Services 1996 - 1999
Computer City 1993 - 1996
Skills
Management, Business Intelligence, Networking, Data Center, Project Management, Vendor Management, Change Management, Integration, IT Management, Cloud Computing, Security, Project Planning, Leadership, IT Strategy, SDLC, Strategic Planning, Program Management, IT Service Management, VMware, Virtualization
Education
University of Houston 1988 — 1992
Sharp BancSystems, Inc. February 2014 - Present
Healthcare Computer Corporation November 2012 - February 2014
GameStop April 2010 - November 2012
Leprechaun, LLC March 2008 - April 2010
Pier 1 Imports April 2006 - March 2008
Asurion December 2004 - April 2006
Stewart Title September 2003 - December 2004
Asurion May 2002 - September 2003
Conchango Texas September 1999 - May 2002
Interliant January 1997 - September 1999
Skills
SQL, Agile Methodologies, Software Development, .NET, Integration, ASP.NET, C#, TFS, XML, Business Analysis, Product Management, Microsoft SQL Server, SSRS, SharePoint, T-SQL, Amazon Web Services..., ASP.NET MVC
Education
University of Houston 1990 — 1994
BA, Management Information Systems
Asurion January 2012 - Present
Asurion August 2009 - January 2012
Gibson Guitar March 2007 - August 2009
Chaco, Inc August 2005 - March 2007
Chaco, Inc August 2003 - August 2005
Skills
Business Analysis, Microsoft Dynamics, Management, Project Management, Product Development, Product Management, Product Marketing, ERP, Business Intelligence, Integration, Requirements Gathering, Vendor Management, Training, SQL, SDLC, Process Improvement, Microsoft SQL Server, Testing, Cross-functional Team...
Education
University of Maryland University College 1999 — 2003
Bachelor of Science (B.S.), Computer and Information Sciences
Asurion Account ExecutiveAsurionJanuary 2011 - Present
Skills
Account Management, Telecommunications, Business Development, Customer Retention, Sales Management, Solution Selling, Sales Process, Leadership, Cross-functional Team..., Direct Sales, Sales, Sales Operations, Management, Strategic Planning, Customer Satisfaction
Education
University of Missouri-Columbia 2000 — 2006
MBA-Marketing, Business
University of Missouri-Columbia, College of Business 2000 — 2006
CompIntelligence April 2015 - Present
CompIntelligence November 2013 - March 2015
CompIntelligence July 2013 - October 2013
Kansas City Power & Light March 2012 - June 2013
CAE January 2011 - February 2012
The Carlyle Group May 2010 - January 2011
Asurion July 2007 - May 2010
FedEx Inc. May 2004 - July 2007
Lowe's Home Improvement March 2000 - May 2004
Skills
Essbase, FDM, Hyperion Planning, PeopleSoft, Smartview, Hyperion HFM, Hyperion Financial..., Hyperion EPM, OneStream XF, Hyperion, Financial Reporting, Consulting
Education
University of Louisville 1994 — 1999
Bachelor's degree, Accounting
Trinity High School 1989 — 1993
WEX Inc. (NYSE: WEX) September 2014 - Present
Asurion September 2011 - September 2014
Juggernaut Interactive May 2011 - September 2011
CSG Interactive Messaging April 2009 - May 2011
Prairie Interactive Messaging January 2008 - October 2009
West Corporation 1996 - 2007
West Interactive 1996 - 2007
Skills
Call Center, Strategy, Mobile Devices, Business Strategy, Product Management, IVR, Call Centers, Leadership, Management, SaaS, Business Development, New Business Development, Process Improvement, Program Management, CTI, Salesforce.com, Solution Selling, Software Development, Cross-functional Team..., Analytics, Account Management, Telephony, Telecommunications, Vendor Management, Contact Centers, Customer Experience, Speech Recognition, Enterprise Software
Education
University of Nebraska at Omaha 1986 — 1989
Asurion August 2012 - Present
BrassCraft (A Masco Company) May 2009 - August 2012
Lake Arrowhead Resort and Spa July 2006 - May 2009
Gemstone Hotels & Resorts, LLC July 2006 - May 2009
Liberty Hardware (A Masco Company) June 2005 - July 2006
Target July 2004 - June 2005
American Casino & Entertainment Properties December 2001 - July 2004
Skills
Labor Relations, Employee Relations, Human Resources, Safety Management, Employee Engagement, HR Consulting, OSHA, Human Resource..., Organizational..., Performance Improvement, Performance Management, HR Policies, Coaching, Escalation Resolution, EEO Investigations, EEOC, FMLA, ADA compliance, Benefits, Workplace Assessment, Leadership Development, Workers Compensation, Workplace Safety, Talent Acquisition, HRIS, Employee Benefits, Leadership, Management
Education
University of Nevada-Las Vegas 1997 — 1999
Bachelor of Science (BS)
Anthem April 2015 - Present
Vanderbilt University Medical Center July 2014 - January 2015
Asurion November 2013 - July 2014
Asurion April 2013 - November 2013
American Red Cross January 2010 - March 2013
American Red Cross February 2007 - January 2010
Tappe Construction November 2005 - October 2006
Skills
SharePoint, Microsoft Office, Microsoft Excel, Training, Volunteer Management, Cross-functional Team..., WebEx, Minitab, Six Sigma, Software Documentation, NetMeeting, Business Process..., Management, Analysis, Program Management, Excel, Process Improvement, Quality Companion..., Minitab Software, Pilgrim Software -..., JMP
Education
University of Northern Iowa 2000 — 2002
M.A., Audiology
University of Minnesota-Twin Cities 1996 — 2000
B.A., Speech and Hearing Science
NU High School 1992 — 1996
High school diploma
Direct Energy January 2015 - Present
Asurion April 2002 - January 2015
Asurion March 2009 - April 2011
Conchango August 2000 - March 2002
Education
University of Houston-Downtown 1994 — 1999
BS-CS, Computer Science
Asurion June 2009 - Present
The Homestead October 2008 - May 2009
OfficeMax March 2007 - May 2009
Access One, Inc. September 2005 - February 2007
Skills
Account Management, Solution Selling, New Business Development, Direct Sales, Sales, Contract Negotiation, Sales Process, Team Building, Strategic Planning, Customer Retention, Customer Service, Leadership, Team Leadership, Sales Presentations, Networking, Strategic Partnerships, Selling, Competitive Analysis, Sales Operations, Business Development, Marketing
Education
University of Iowa 2001 — 2005
Bachelor's, Journalism and Mass Communications
Asurion August 2009 - Present
Palm September 2007 - June 2009
Sprint - Nextel 2005 - 2007
Sprint February 2004 - November 2005
Verizon Wireless March 2003 - February 2004
Sprint PCS January 2001 - January 2003
UMass Lowell January 1999 - January 2002
Skills
Marketing, Sales, Social Media Integration, Account Management, Training, Solution Selling, Social Media Marketing, Program Management, Wireless, Business Planning, Management, Strategic Planning
Education
Southern New Hampshire University 2007 — 2012
Master of Science (M.S.)
University of Massachusetts at Lowell 1998 — 2002
Bachelor of Science
S2Tech November 2014 - Present
Asurion April 2010 - October 2014
Affiliated Computer Services August 2008 - April 2010
MedSolutions May 2006 - August 2008
Community Health Systems September 2005 - April 2006
MedSolutions November 2001 - September 2005
HealthStream July 2000 - November 2001
FOCUS Healthcare May 1999 - July 2000
Skills
Healthcare Information..., SDLC, Process Improvement, Project Management, Data Analysis, Business Process, User Acceptance Testing, Leadership, Business Requirements, Visio, HIPAA, System Testing, Business Analysis, Requirements Gathering, Requirements Analysis, ETL, Business Intelligence, Database Design, SQL, Testing, IT Management, Analysis, Cross-functional Team..., Agile Methodologies, Product Management
Education
University of Miami 1994 — 1996
MM, Music Business
West Virginia University 1989 — 1994
BM, Music Education
Asurion September 2004 - Present
Skills
Cross-functional Team..., Management, Call Centers, Vendor Management, Product Management, Process Improvement, Business Process..., Business Analysis, Program Management, CRM, Strategy, Leadership, Telecommunications, Business Process, SDLC, Analytics, Business Intelligence, Customer Service, Project Management
Education
University of Missouri-Columbia, College of Business 2001 — 2004
B.S., Marketing
Asurion August 2011 - July 2013
Sun Microsystems 2001 - 2010
Sun Microsystems 2000 - 2001
Sun Microsystems 1991 - 1999
Education
University of Maryland College Park 1982 — 1987
Bachelors, Computer Science
University of Massachusetts, Amherst
Masters, Computer Science
Asurion August 2015 - Present
The Advisory Board Company April 2015 - August 2015
First Acceptance Corporation March 2012 - October 2014
Philips Healthcare February 2010 - March 2012
Flawless Events June 2000 - December 2010
Defender Direct December 2008 - September 2009
Conrad Indianapolis 2006 - 2008
Skills
Event Management, Customer Service, Management, Budgets, Vendor Management, Meeting Planning, Organizational..., Administrative..., Event Planning, Employee Relations, Outlook, Heavy Calendaring, Training, Travel Management, Customer Satisfaction, Leadership, Human Resources, Multi Tasking, Calendaring, Team Building, Time Management, PowerPoint, Microsoft Excel, Visio
Education
University of Louisville 1993 — 1997
I.U.P.U.I. 1987 — 1991
Asurion August 2002 - Present
TEKsystems August 1998 - June 2002
Skills
Cross-functional Team..., Process Improvement, Vendor Management, Talent Acquisition, Program Management, Applicant Tracking..., Technical Recruiting, Business Analysis, New Business Development
Education
University of Missouri-Columbia 1994 — 1998
UL Workplace Health and Safety April 2013 - Present
Asurion July 2012 - April 2013
Mars Petcare March 2011 - June 2012
Mars Petcare November 2008 - March 2011
KeyBank June 2005 - April 2008
First Marblehead January 2005 - May 2005
First Marblehead May 2004 - December 2004
First Marblehead Education Resources September 2002 - April 2004
Edfinancial Services August 2001 - September 2002
Skills
Forecasting, Finance, Analysis, Financial Modeling, Accounting, Business Development, Sales, Data Analysis, Financial Analysis, PowerPoint, Variance Analysis, Pricing, Leadership, Marketing, Portfolio Management, Excel, Word, Outlook, Monthly Close, SaaS, Microsoft Excel
Education
University of Massachusetts, Amherst 1997 — 2001
Bachelor of Science (BS), History
Institute for American Universities 2000 — 2000
Economics
Ascension Health Information Services July 2010 - July 2011
Beazer Homes January 2010 - July 2010
Asurion February 2009 - October 2009
TopDown Consulting January 2007 - May 2008
Linium 2008 - 2008
Answerthink Consulting January 2004 - December 2006
ThinkFast Consulting April 2002 - April 2003
Intuit 1992 - 1996
Education
University of Maryland College Park 1979 — 1982
BA, History
Asurion March 2009 - Present
Money Management International September 2007 - October 2008
Education
University of Houston 1997 — 1999
N/A, Hospitality, Business
Asurion Insurance Services January 2009 - April 2012
Asurion Insurance Services October 2004 - January 2009
Asurion April 2003 - October 2004
Asurion Insurance Services October 2001 - April 2003
Chevron Energy Solutions 1998 - 2001
TeleCheck 1991 - 1999
Skills
Call Center, Vendor Management, Customer Experience, Management, Workforce Management, Customer Satisfaction, Operations Management, Cross-functional Team..., Telecommunications, Call Centers, Outsourcing, Program Management, Customer Service, Leadership, Sales, Business Process..., Coaching, Business Analysis, Training, Process Improvement, Team Leadership, Team Building, Project Management
Education
University of Houston
UnitedHealth Group July 2015 - Present
US Airways August 2013 - July 2015
EDMC January 2013 - July 2013
Scottsdale Insurance Company July 2012 - December 2012
Cigna Healthcare March 2012 - July 2012
Asurion December 2011 - March 2012
Tech Finder 2010 - 2011
Tech Finder 2010 - 2011
Skills
MySQL, HTML, SQL, Microsoft SQL Server, XML, Business Intelligence, Microsoft CRM, ADXstudio, Microsoft TFS, CSS, Salesforce RTM, Rational Team Concert, Rational Requirement..., SDLC Methodology, Agile Methodologies, System Testing, MS Project, HP ALM, SAS, Pencil, iRise, Gherkin, CampusVue, Software Documentation, Requirements Gathering, Quality Center, SDLC, Analysis, Business Analysis, Business Process, HP Quality Center, Microsoft Project, Vendor Management, Visio
Education
University of Mumbai 1995 — 1999
Bachelor of Engineering (BEng), Computer Science
Premier Dealer Services August 2015 - Present
Asurion January 2013 - December 2014
The Warranty Group November 2000 - December 2012
Aon 1985 - 2000
Resource Group 1985 - 1998
Skills
Property & Casualty..., Insurance Law, Insurance, Enterprise Risk..., Strategic Planning, General Insurance, Underwriting, Operations Management, Process Improvement
Education
University of Illinois at Chicago 1980 — 1984
BS, Business
University of Illinois at Chicago 1980 — 1984
BS, Quantitative Methods
Sprint October 2012 - Present
Asurion September 2011 - October 2012
PlattForm Advertising April 2010 - September 2011
Geneva Roth Companies January 2007 - April 2010
Sprint 2002 - 2006
MedManage Systems December 2000 - May 2002
Pointshare Corporation August 2000 - November 2000
Vastera April 2000 - August 2000
IMR 1999 - 2000
The Segal Company 1998 - 1999
Education
University of Madras 1991 — 1994
Master of Computer Applications
RSUI Group, Inc. April 2014 - Present
Asurion March 2012 - March 2014
Credit Suisse August 2003 - September 2011
Merrill Lynch August 1998 - August 2003
Education
University of Michigan 1987 — 1992
B.S, Computer Science
Asurion July 2010 - June 2013
Asurion June 2010 - July 2012
Skills
Vendor Management, Call Centers, Management, Cross-functional Team..., Operations Management, Process Improvement, Six Sigma, Program Management, Software Documentation, Business Process..., Training, Project Management, Strategy, Testing
Education
Aquinas College 2007 — 2009
Bachelors, Business Administration
University of Montevallo 1982 — 1987
BA, English
University of Montevallo
LPL Financial January 2014 - Present
Bank of America August 2013 - January 2014
Frontier Communications November 2009 - July 2013
Asurion October 2006 - November 2009
BearingPoint January 2005 - September 2006
Satyam Computer services Limited 2003 - 2005
Skills
SDLC, PL/SQL, Requirements Analysis, Software Project..., Integration, Telecommunications, Business Analysis, Agile Methodologies, Solution Architecture, Oracle, Business Intelligence, SQL, Vendor Management, PMP, Software Development, Project Management, Data Warehousing, Data Warehouse..., Informatica, Enterprise Software, Architectures, Enterprise Architecture, Architecture
Education
University of Madras 2000 — 2003
Masters in Computer Application, Computer Science
St. Joseph's School
RevSite.com May 2015 - Present
mHelpDesk March 2014 - May 2015
Asurion July 2007 - March 2014
Attention 2 Detail June 2001 - June 2005
Atlantic Coast Airlines May 2000 - August 2000
Skills
Customer Satisfaction, Cross-functional Team..., Account Management, Business Development, Sales Management, Sales, Customer Experience, Call Center, Retail, Team Building, Customer Service, New Business Development, Product Management, Team Leadership, Strategic Planning, Coaching, Product Marketing, Microsoft Office, Competitive Analysis, Time Management, Marketing, Recruiting, Call Centers, CRM
Education
Mary Washington College
Bachelor of Science, Business Management
Asurion September 2013 - Present
Asurion May 2012 - Present
Asurion July 2011 - Present
Northern Rock PLC September 2004 - August 2006
First Direct January 1995 - September 2004
Skills
Management, Customer Service, Time Management, Call Centers, Customer Experience, Operations Management, Process Improvement, Customer Satisfaction, Customer Retention, Contact Centers, Telecommunications, Team Leadership, Business Process..., Leadership, Performance Management, Workforce Management
Education
University of Gloucestershire 1986 — 1989
HND, business and finance
Andrew marvel high
Alief ISD August 2008 - August 2011
Hematology Oncology Associates of Houston July 2007 - August 2008
Asurion May 2005 - July 2007
Education
University of Houston-Clear Lake 2012 — 2012
Masters of Science, Counseling Psychology
University of Houston-Downtown 2007 — 2009
Bachelor of Arts (B.A.), Education
Willis February 2014 - Present
Asurion October 2011 - January 2014
Asurion June 2010 - October 2011
Calsonic Kansei Corporation May 2008 - May 2010
Skills
HRIS, Employee Relations, Deferred Compensation, Talent Acquisition, Onboarding, Employee Benefits, Training, Talent Management, Human Resources, Benefits Administration, Applicant Tracking..., Personnel Management, Succession Planning, Workforce Planning, Performance Management, Employee Engagement, HR Policies
Education
Middle Tennessee State University 2013 — 2014
Master of Business Administration (M.B.A.)
University of Michigan-Dearborn 2006 — 2008
Business Administration, Human Resources
Asurion January 2014 - Present
United Airlines November 2009 - Present
Florida Blue September 1997 - November 2009
Florida Blue January 1992 - August 1997
AT&T January 1991 - December 1991
Advanced Systems & Designs January 1987 - December 1991
Ford Motor Company January 1985 - January 1987
CooperVision July 1982 - December 1985
General Motors June 1981 - June 1982
Skills
Software Development, Agile Methodologies, Enterprise Software, E-commerce, Data Center Migration, Leadership, Infrastructure, Implementing Mergers, Architecture, CRM, Testing, Servers, System Deployment, Test Automation, Integration, Enterprise Architecture, SOA, Data Center
Education
University of Michigan 1977 — 1981
Bachelor's degree, Computer Engineering