Humana Company
Industry: Managed care company
DescriptionHumana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. As of 2014 Humana had over 13 million customers in the U.S., reported a 2013 revenue of US$41.3 billion, and had 51,600 employees. Headquarters: Louisville, Kentucky, United States Number of employees: 41,146 (2018) August 18, 1961; 57 years ago (as Extendicare Inc.); Louisville, Kentucky, U.S CEO: Bruce D. Broussard (Jan 1, 2013–) Subsidiaries: Health Value Management, Inc.,
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Humana Employees
Atlanta Interventional Institute August 2005 - Present
Humana June 1999 - August 2005
Skills
Management, EHR, Sales, Hospitals, Customer Service, Account Management, Clinical Research, Team Building, Sales Management, Training
Education
Saint Leo University 2010 — 2011
North Metro Technical College 2009 — 2010
Diploma - Medical Office, Healthcare
Norton Healthcare March 2015 - Present
Humana August 2014 - December 2014
Alabama Sports Hall of Fame August 2013 - November 2013
Altour International Inc June 2013 - August 2013
University of Louisville June 2013 - August 2013
Glen Oaks Country Club May 2013 - August 2013
Skills
Microsoft Office, Public Speaking, Social Media, Microsoft Excel, Customer Service, Social Networking, Leadership, Facebook, PowerPoint, Marketing
Education
Samford University 2010 — 2014
Bachelor's Degree, Business Management
Samford University 2010 — 2014
Bachelor of Science, Business Administration; Business Management
CAL
Health Integrity, LLC June 2014 - Present
Aetna December 2011 - June 2014
Coventry Health Care February 2008 - December 2011
AchieveGlobal January 2005 - February 2006
American Administrative Group June 2002 - February 2006
Humana May 1998 - April 2000
Humana 1999 - 2000
Skills
Training, Leadership Development, Organizational..., Instructional Design, Instructor-led Training, Workshop Facilitation, Program Management, Call Centers, Employee Training, Human Resources, Management, Staff Development, Quality Assurance, Employee Relations, Process Improvement, Strategic Planning, Fraud Detection, Medicare Part D, Medicare Part C, Managed Care, Insurance
Education
University of the Incarnate Word 2010 — 2013
Bachelor of Arts (B.A.), Organizational Development and Human Resources, Cum Laude
San Antonio College 2009 — 2010
Certification, Training and Development
Texas State Technical College 1994 — 1995
Automotive Technology
United States Department of Veterans Affairs September 2015 - Present
Commonwealth of Kentucky October 2014 - Present
Kentucky Department of Veterans Affairs June 2015 - Present
Commonwealth of Kentucky November 2013 - May 2014
Commonwealth of Kentucky October 2012 - November 2013
Humana August 2010 - July 2012
USDA February 2003 - January 2010
US Army July 1978 - October 2001
Skills
Process Improvement, Call Centers, Claim, Business Analysis, SharePoint, Microsoft Office, Administartion, Office Management, File Management, Customer Service, Office Administration, Administration, Training, Time Management, Process Scheduler, Human Resources, Personnel Management, Management, Program Management, Leadership Development, Data Entry, Community Outreach, Nonprofits, Leadership, Team Building, Government, Fundraising, Research, Public Speaking, Organizational..., Event Planning, Policy, Communication, Teaching, Temporary Placement
Education
Saint Leo University 2003 — 2008
Bachelor of Arts (BA), Human Resources Management/Personnel Administration, General
Humana April 2014 - Present
MCCI of Texas April 2012 - April 2014
Humana April 1996 - March 2012
Skills
HIPAA, Disease Management, Case Management, Utilization Management, Healthcare Management, Healthcare, Health Insurance, Medicare, Managed Care, Leadership, Quality Improvement
Education
Northwest Vista
Science
San Antonio College
National Audit Services January 2007 - Present
Aetna June 2003 - December 2006
Humana July 1987 - May 2003
Skills
Customer Service, Hospitals, Healthcare, Data Entry, Software Documentation, Process Improvement, Insurance, Data Analysis, Health Insurance, Healthcare Management, Medicare, Healthcare Information..., Medical Billing
Education
Rowan-Cabarrus Community College
Humana July 2010 - Present
Skills
Utilization Management, Discharge Planning, Quality Management, Icd - 9, Managed Care, Healthcare, Nursing, Utilization Review, Medicare, Acute Care, Quality Improvement, Inpatient, Medical Case Management, Healthcare Management, School Boards, Telecommuting, Healthcare Information..., Healthcare Consulting, HIPAA, Healthcare Industry, Disease Management, Case Management, Training, Medical Coding, Leadership, Team Building
Education
Des Moines University-Osteopathic Medical Center 2012 — 2017
Health/Health Care Administration/Management
Saint Francis Medical Center College of Nursing 1988 — 1990
BSN, Nursing
Truman State University 1987 — 1988
Nursing
Illinois Central College 1985 — 1986
Personal Touch Ins. & Benefits, LLC March 2009 - Present
Humana September 2005 - March 2009
UPS Supply Chain Solutions June 2000 - October 2003
Skills
Customer Service, Team Building, Insurance, Small Business, Strategic Planning, Coaching, Health Insurance, Life Insurance, Marketing Strategy, Marketing
Education
St. Mary's College of California 2001 — 2003
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
United Benefit Advisors (UBA) 2014 - Present
Trustmark Voluntary Benefit Solutions 2013 - 2014
Healthbox (www.healthbox.com) 2012 - 2013
Florida Blue 2011 - 2013
Humana Inc. 2008 - 2011
Humana 2005 - 2008
Humana Inc. 2000 - 2005
Humana 1998 - 2000
Michelin 1993 - 1998
United States Navy 1988 - 1993
Skills
Health Care Reform, Employee Benefits, Insurance, Strategy, Product Innovation, Cross-functional Team..., Healthcare, Business Strategy, Strategic Planning, Program Management, Process Improvement, Strategic Partnerships, Product Lifecycle..., Product Development, Product Marketing, Project Management, Business Model..., Entrepreneurship, Mergers, Health Insurance, Disability Insurance, Critical Illness, Social Media, Mergers & Acquisitions, Strategic Thinking, Life Insurance, Operations Management, Acquisition Integration, Innovation Management, Thought Leadership, Design Thinking, Innovation Development, Customer Engagement, Start-up Ventures, Acquisitions, Exchange Connectivity, Accident Insurance, Start-ups, Analytics, Leadership, Business Development, Change Management, Management, Marketing, Marketing Strategy
Education
University of Louisville 1997 — 2000
MBA
Graduate Level Engineering Courses 1988 — 1989
Naval Nuclear Power School, Engineering
Samford University 1985 — 1987
BS, Math, Computer Science
Amgen January 2015 - Present
Amgen May 2013 - December 2014
Amgen March 2009 - May 2013
Humana May 2006 - March 2009
Blue Cross and Blue Shield of Alabama June 2004 - May 2006
Skills
Managed Care, Pharmacy Benefit..., Pharmaceutical Sales, Business Development, Pharmacy, Oncology, Rheumatology, Pharmaceutical Industry, Health Insurance, Hospital Sales, Medicare Part D, Medicaid, Account Management, Diabetes, Nephrology, Healthcare, Cardiology
Education
Samford University 1998 — 2004
Pharm.D., Pharmacy
Deublin Company April 1996 - Present
Grant Thornton LLP 1995 - 1996
Humana 1995 - 1996
J Muller International Bridge 1989 - 1990
Domino's Pizza 1987 - 1989
American Envelope Company (CC Industries, Inc.) 1985 - 1987
Skills
Microsoft Office, Outlook, Microsoft Excel, Lean Manufacturing, Manufacturing, Microsoft Word, Strategic Planning, Project Management, Financial Reporting
Education
Saint Mary's College
BBA, Accounting and Finance
InnerChange: Trusted Residential Therapy 2015 - Present
Humana May 2013 - July 2015
Humana January 2010 - May 2013
Humana April 2008 - January 2010
BMC - Building Materials and Construction Services 2006 - 2007
Skills
Project Management, Volunteer Coordination, SharePoint..., Process Improvement, Team Leadership, Associate Engagement, Associate Health and..., Research, Marketing Strategy, Health Insurance, Administrative..., Office Management, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, SharePoint, Employee Benefits, Benefits Administration, Medicare, Access, Visio, Data Entry, HIPAA, Lotus Notes
Education
University of Utah 2014 — 2016
Bachelor's Degree, Social Work
Salt Lake Community College
Associate's Degree, Social Work
Humana August 2014 - Present
Illinois Central College December 2011 - Present
St Paul Baptist Church June 2008 - Present
Uniquely Designed Gift Baskets and Boxes January 2008 - Present
Peoria City/County Health Department June 2012 - August 2014
Methodist Medical Center February 2011 - September 2011
Mckesson Health Solutions March 2008 - January 2011
OSF Saint Francis Medical Center December 2001 - March 2008
Skills
Nursing, Nursing Homes, Nursing Education, Healthcare, Mental Health, Community Health, Case Management, Cancer, Breast Cancer, Case Managment, Healthcare Management, Medical Terminology, Faith-based, Health Education, Breast Cancer Research, Healthcare improvement, Public Health, Hospitals, Medicine, Patient Education, Wellness, Inpatient, Cpr Certified, Coaching, Home Care, Healthcare Information..., Clinical Research, Nonprofits, Community Outreach, Behavioral Health, Informatics, Epic Systems, Surgery, Public Speaking, Health Promotion, Grants, Child Mental Health, Medicare, Program Development, EMR, Grant Writing, Treatment, ACLS, Teaching, Fundraising, Leadership, Social Services, CPR Certified
Education
Peoria Area Chamber of Commerce Community Leadership School (CLS) 2014 — 2014
Registered Nursing/Registered Nurse
Saint Francis Medical Center College of Nursing 2006 — 2008
Bachelor of Science (BSN), Nursing Science
Methodist School of Nursing 1993 — 1996
Diploma, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Humana October 2014 - Present
Booz Allen Hamilton October 2007 - October 2014
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Customer Service, Project Management, Strategic Planning, Budgets, English, Management, Outlook, PowerPoint, Project Planning, Research, Windows, Access, Analysis, Data Analysis, Defense, DoD, Government, HTML, Leadership, National Security, Program Management, Operational Planning, Security Clearance
Education
Saint Bonaventure University 1990 — 1994
Bachelor’s Degree, History
E.J.'S Barbeque January 2008 - Present
Humana August 2012 - August 2013
Cox Radio January 2010 - June 2010
Skills
Innovative thinker,..., Fitness, Leadership, Discipline, Health Insurance, Health, Self-starter, Self-driven, Youth Empowerment, Empowerment, Enthusiasm to learn
Education
University of Central Florida 2006 — 2014
Bachelor of Science (BS), Interpersonal Organizational Communication
Saginaw Valley State University 2007 — 2008
Outdoor Network - USA May 2012 - Present
Superbike Toy Store, LLC July 2005 - October 2012
Humana December 2000 - October 2005
AmeriLife Group LLC August 1997 - November 2000
Skills
Retail, Social Media Marketing, E-commerce, Marketing Strategy, Email Marketing, Market Planning, Sales Management, Team Building, Event Management, Budgets, Public Relations, Strategic Planning, Social Networking, Trade Shows, Product Marketing, Marketing Management, B2B, Brand Development, Online Marketing, Customer Service, Inventory Management, Marketing Communications, Online Advertising, Direct Marketing, Product Development, Promotions, Training, Management, Recruiting, Hiring Practices, Training & Development, Human Resources
Education
Saint Leo University 2015 — 2017
Master of Business Administration (MBA), Human Resources Management and Services
HRCI 2015 — 2015
Professional Designation, PHR, Professional in Human Resources
Mediation Training Institute 2015 — 2015
Certificate, Conflict Resolution in the Workplace
Indian River State College 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Organizational Management
Maine Revenue Services May 2013 - Present
Spinnaker Financial LLC January 2012 - Present
UnitedHealthcare December 2010 - January 2013
UnitedHealthcare November 2007 - December 2010
Humana August 2005 - November 2007
Bravo Health April 2005 - August 2005
AmeriChoice April 2001 - April 2005
AmeriChoice May 1999 - April 2001
SEI Investments September 1997 - May 1999
PFPC May 1995 - September 1997
Skills
Health Insurance, Medicare Supplements, Medicare Part D, Insurance Agents, Brokers, Long Term Care, Medicare, Member of AICPA, Fund Accounting, Long-term Care
Education
Sotheby's institute of Art 2013 — 2013
Art as an Alternative Investment, Alternative Investments
University of Phoenix-Philadelphia Campus 2005 — 2007
MBA, Management
Rutgers University – Camden 1991 — 1995
BS, Accounting
Humana January 2015 - Present
BNY Mellon January 2013 - January 2015
BNY Mellon May 2011 - December 2012
The Bank of New York June 2009 - June 2011
Skills
Financial Analysis, Accounting, Finance, Analysis, Financial Statements, Microsoft Excel, Financial Reporting, Microsoft Office, PowerPoint, Internal Audit, Budgets, Account Reconciliation, GAAP, Data Analysis, Process Improvement, Forecasting, Accounts Payable, Corporate Finance, Journal Entries, Securities, Relationship Building, Persuasion, Collaborative Problem..., Consulting, Persistence, Articulation, Change Management, Organizational Change..., Organizational Design, Process Optimization
Education
Saint Vincent College 2005 — 2009
Bachelor of Science, Finance
Carlow University 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
Bankers Financial Corporation July 2015 - Present
Acceptance Insurance February 2015 - July 2015
Direct General Auto Insurance January 2014 - February 2015
Mercury Insurance January 2013 - January 2014
Sunbelt Staffing June 2012 - January 2013
Progressive Insurance August 2011 - April 2012
Humana July 2009 - March 2010
MetLife 2005 - 2008
Skills
Employee Relations, Applicant Tracking..., College Recruiting, Technical Recruiting, Talent Acquisition, Vendor Management, Staffing Services, Recruiting, Temporary Placement, Employee Benefits, Healthcare, Leadership, Training, Sales, Human Resources, Interviews, Management, Benefits Administration, Insurance, Time Management, Team Building, Performance Management, Workers Compensation, Employee Training, Process Improvement, Coaching, Payroll, Leadership Development, Call Centers, Account Management, Health Insurance, Building Relationships, Claim, Property
Education
Saint Leo University 2013 — 2015
Master of Business Administration (M.B.A.)
Saint Leo University 2009 — 2012
Bachelor's degree, Business and Accounting
Hillsborough Community College
Humana April 2002 - Present
Merrill Lynch and Prudential Securities 1998 - 2002
Salomon Brothers 1992 - 1998
Skills
Risk Management, Health Insurance, Managed Care, Strategic Planning, Insurance, Financial Analysis, Leadership, Medicare, Process Improvement, Training, Sales Management, Public Speaking, Sales, Finance, Marketing, Long-term Care, Medicaid, Budgets, Strategy, Disability Insurance, Provider Relations, HMO, Marketing Strategy, Employee Benefits, New Business Development, Healthcare, Health Savings Accounts, Medicare Part D, PPO, Health Policy, Network Development, Healthcare Industry, Disease Management, Utilization Management, HIPAA, Brokers, Life Insurance, Healthcare Consulting, Claim, Term Life Insurance, Pharmacy Benefit..., Underwriting, Physicians, Whole Life, Workers Compensation, Fixed Annuities, Physician Relations
Education
Saint Leo University 1993 — 1995
MBA, Business
Saint Leo University 1986 — 1990
BA, Public Administration
Humana June 2015 - Present
Humana 2006 - May 2015
InScope Corp 2003 - 2006
Raven Technology October 2001 - February 2003
American Management Services, Inc March 1999 - October 2001
Prudential 1990 - 1999
Skills
Digital Strategy, Mobile Technology, Social Media, Software Project..., SDLC, Product Management, Business Analysis, Project Management, Strategic Planning, Strategy, Process Improvement, Start-ups, Leadership, Enterprise Architecture, Vendor Management, Entrepreneurship, Management, Business Intelligence, IT Strategy, Performance Management, IT Management, PMP, Cross-functional Team..., Project Portfolio..., Program Management, Integration, SharePoint, PMO, Consulting, Requirements Gathering, Business Process..., Business Process, Agile Project Management
Education
Rutgers Graduate School of Management 1991 — 1995
MBA, Strategic Management
Rutgers College 1983 — 1987
BA, Economics
Blue Cross Blue Shield Association October 2010 - Present
Humana 2008 - 2010
Scheck & Siress May 2001 - April 2008
Skills
Medicaid, Insurance, Strategy, Healthcare, Medicare, Healthcare Consulting, Health Insurance, Healthcare Industry, Managed Care, Process Improvement, Management, Strategic Planning
Education
Roosevelt University 2003 — 2005
MBA
HORAN September 2014 - Present
Hauser Insurance Group October 2012 - September 2014
Aetna September 2009 - October 2012
Humana January 2009 - September 2009
Humana July 2006 - January 2009
Humana June 2005 - July 2006
Skills
Employee Benefits, Insurance, Account Management
Education
Samford University 2000 — 2004
Bachelor of Arts (B.A.), Communication and Media Studies
University of Florida July 2014 - Present
Saint Leo University June 2012 - July 2014
Corinthian Colleges, Inc. April 2010 - June 2012
Humana May 2008 - April 2010
Academic Financial Services January 2006 - April 2008
Skills
Student Financial Aid, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Financial Aid..., Microsoft Word, Title IV, Grants, Leadership, Team Leadership, Management, Teamwork, Close Attention to..., English, Windows, Research, Outlook, Public Speaking, Strategic Planning, Editing, Social Media Marketing, Quality Improvement, Data Entry, Financial Analysis, Event Planning, Social Media, Compliance, General Ledger, HIPAA, Organization, Advertising, Expense Reports, Purchasing
Education
Saint Leo University 2012 — 2014
Bachelor's Degree, Business Administration: Management
Saint Leo University 2010 — 2012
A.A, Liberal Arts
Anthem, Inc. October 2014 - Present
EKG Consulting May 2010 - Present
Anthem, Inc. December 2011 - October 2014
American Diabetes Association June 2012 - December 2012
Anthem, Inc. January 2009 - December 2011
Humana September 2006 - December 2008
Job News April 2005 - September 2006
First Choice Solutions June 2004 - March 2005
Dyno Nobel ASA September 2001 - May 2004
Dyno Nobel ASA January 2001 - September 2001
Skills
Training, Program Management, Change Management, Project Management, Leadership, Management, Strategy, PMP, Strategic Planning, Coaching, Software Documentation, Performance Consulting, Recruiting, Process Improvement, Training Delivery, Healthcare, Analysis, Budgets, Team Management, Six Sigma, Leadership Development, Team Leadership, Team Building, Budgeting, Documentation, SAP, Employee Training, Strategic Communications, Talent Management, Portfolio Management, Diversity & Inclusion
Education
The George Washington University 2014 — 2016
Master of Science (MS)
Westminster College 2000 — 2001
Bachelors
Salt Lake Community College 1996 — 1999
Associates
Hunter High School
Humana August 2014 - Present
New York Life Insurance Company 2013 - August 2014
Kforce April 2013 - June 2013
Total Quality Logistics September 2012 - April 2013
Tau Kappa Epsilon Fraternity 2004 - 2013
Aeropostale June 2012 - September 2012
The Buckle November 2011 - June 2012
APAC Customer Services January 2011 - October 2011
Motoralex, S.A. March 2009 - December 2010
Saint Leo University October 2004 - April 2008
Skills
Access, Word, Excel, Outlook, HTML, Retail, Sales Management, Team Leadership, Store21 POS, Supply Chain, 3PL, Logistic Support, Sales, Freight Brokerage, Microsoft Word, Microsoft Excel, Time Management, Customer Service, Business Development, Cold Calling, Call Centers, Customer Satisfaction, Spanish, Inventory Management, Team Building, Lead Generation, Social Networking, Microsoft Office, Account Management, Telephone Skills, Recruiting, Teamwork, Networking, Operations Management, Logistics, Leadership, Strategy, Forecasting
Education
CMS 2000 — 2004
Saint Leo University 2004 — 2008
Bachelor of Science (BS), Computer Information Systems
Saint Leo University 2004 — 2008
Bachelor of Arts, International Hospitality and Tourism
Saint Leo University 2004 — 2008
Bachelor of Science, Computer Information Systems
Florida Blue July 2013 - Present
Humana August 2009 - July 2013
Saint Leo University August 2006 - May 2009
Skills
Advertising, Customer Satisfaction, Customer Service, Insurance, Public Speaking, Sales, Time Management, Facebook, Community Outreach, Nonprofits, Training, Healthcare, Leadership, Medicare, Medicare Advantage, Medicare Part D, PowerPoint, Microsoft Excel, Microsoft Office, Event Planning, Team Building, Fundraising
Education
Saint Leo University 2012 — 2013
Master of Business Administration (MBA), Health Care Management
Saint Leo University 2005 — 2009
Bachelor's, Biology, Chemistry
Humana December 2013 - Present
Northwestern Mutual April 2012 - November 2013
Skills
Retirement Planning, Disability Insurance, Long-term Care, Long Term Care Insurance, Life Insurance, Strategic Financial..., Fixed Annuities, Finance, Series 6, Series 63, Securities, Investments, Insurance
Education
St. Mary's College of California 2011 — 2012
Masters, Finance, Financial Analysis and Investment Management
St. Mary's College of California 2006 — 2010
BS, Business Administration
EBSCO 2012 - 2013
Humana February 2009 - July 2011
Doulos August 2005 - August 2008
Education
Samford University
Bachelor of Science (B.S.)
Humana May 2014 - Present
Humana June 2012 - May 2014
Aon Hewitt June 2011 - December 2011
Aetna August 2008 - January 2011
Aetna June 2006 - August 2008
Aetna June 1995 - June 2006
PCA Health Plans (acquired by Humana) March 1995 - June 1995
Medco Behavioral Health (acquired by Magellan Health Services) October 1994 - March 1995
Cigna April 1988 - October 1994
Pasadena Independent School District January 1987 - January 1988
Skills
Employee Benefits, Strategy, Account Management, Health Insurance, Insurance, CRM, Strategic Planning, Leadership, Selling, Managed Care, Medicare, HMO, Health Savings Accounts, Management, Healthcare, Contract Negotiation, Sales, Process Improvement, Training, COBRA, Life Insurance, Sales Process, Sales Management, Negotiation, Coaching, Vendor Management, Strategic Consulting, Team Building, Customer Satisfaction, Project Management, Business Strategy, Health Care Reform, Consultative Selling, Exchanges, Disability Insurance, Brokers, Recruiting, Analysis, Employee Training, Mentoring, Contract Negotiations, Strategy Development, Benefits Design, Retiree Benefits, Product Management, Employee Wellness...
Education
University of North Texas 1989 — 1990
University of Houston 1987 — 1987
Sam Houston State University 1983 — 1986
BBA
Humana September 2014 - Present
Spectra Management November 2013 - September 2014
Humana August 2011 - November 2013
Beehive Insurance Agency, Inc. December 2010 - August 2011
Altius Health Plans May 2006 - December 2010
Skills
Insurance, Health Insurance, Customer Service, Employee Benefits, Leadership, Microsoft Office, Microsoft Excel, Public Speaking, Healthcare, Access, Team Building, Time Management, PowerPoint, Strategic Planning, Voluntary Employee..., Enrollment Services, Sales Presentations, Sales, Medicare, Training
Education
Westmister College 2012 — 2014
Bachelor's Degree, Business Administration and Management, General
Salt Lake Community College 2003 — 2008
Associate of Science (A.S.), General Studies
Transplant Strategies, Inc May 1997 - 2005
Humana February 1987 - April 1997
Humana September 1984 - February 1987
Skills
Nursing, Healthcare, Hospitals, Healthcare Management, Critical Care, Inpatient, Acute Care, Pediatrics, Physicians, Medicine, Managed Care, Case Management, Ambulatory Care, Physician Relations, Healthcare Consulting
Education
KY Baptist Hospital School of Nursing
RN
St. Joseph's College (ME)
Bachelor of Science (BS), Health/Health Care Administration/Management
Humana June 2014 - Present
Louisville Martial Arts July 2009 - Present
LEAP Digital Agency June 2012 - May 2014
Strategic Communications August 2011 - July 2012
Local SEO Shop August 2011 - June 2012
ParkCity.us April 2011 - October 2011
River Bend Winery August 2009 - March 2011
University of Louisville August 2008 - April 2009
Skills
SEO, Digital Marketing, E-commerce, Social Media Marketing, SEM, Digital Strategy, Social Media, Online Advertising, Online Marketing, Marketing, PPC, Mobile Marketing, Entrepreneurship, Facebook, Google Analytics, Marketing Strategy, Content Strategy, Leadership, Public Relations, Advertising, Management, Integrated Marketing, Market Research, Small Business, Direct Marketing, Analytics, Web Analytics, Business Development, Web Marketing, Social Media Measurement, Lead Generation, Strategy, Web Design, Writing, Copywriting, Blogging, E-commerce Consulting, Start-ups, Digital Media, Brand Development, Business Planning, Healthcare Industry, Web Services API
Education
Rutgers Graduate School of Education 2015 — 2017
Master’s Degree, Biomedical Informatics
University of Louisville 2006 — 2009
Psychology, Behavioral Analysis, 3.34
University of Louisville 2006 — 2009
English, Composition, 3.52
Apex Healthcare Strategies, LLC April 2013 - Present
ValueOptions November 2011 - April 2013
CIGNA Healthcare June 2007 - November 2011
UnitedHealth Group July 2004 - May 2007
Humana January 2000 - May 2004
Total Orthopedic Care August 1999 - January 2000
Skills
Hospitals, Managed Care, Healthcare, Healthcare Management, Medicaid, Medicare, HIPAA, Healthcare Information..., Health Insurance, Utilization Management, Revenue Cycle, Health Policy, Physicians, Informatics, Healthcare Consulting, Credentialing, Behavioral Health..., Long-term Care, Accreditation, Performance Improvement, Strategic Planning, Practice Management, Quality Improvement, Physician Relations, Network Development, Healthcare Industry, Provider Relations, EHR, HMO
Education
Saint Joseph's University 1997 — 1998
Master's degree, Health/Health Care Administration/Management
Wilkes University 1989 — 1993
Bachelor of Science (BS), Biology, General
The Bank of San Antonio Insurance Group February 2015 - Present
Employee Benefits and Communications Company June 2013 - February 2015
Allstate 2010 - 2013
Humana June 2004 - September 2010
Benefit Planners / Fiserv 1990 - 2004
DL Baker Security 1984 - 1985
DL Baker Security 1984 - 1985
Skills
Insurance, Underwriting, Property & Casualty..., Brokers, New Business Development, Health Insurance, Disability Insurance, Accident, Salesforce.com, Retirement Planning, Medicare, Risk Management, Commercial Insurance, Workers Compensation, Account Management, Fixed Annuities, Health Savings Accounts, Employee Benefits, Direct Sales, Claim, Healthcare, Process Improvement, Long-term Care, Customer Service, Life Insurance, Team Building, Managed Care, Sales, Business Development, Sales Management, Selling, Benefits Administration, Sales Process, Term Life Insurance, Strategic Planning
Education
San Antonio College
Lockheed Martin/Wyle/NASA-JSC February 1997 - Present
ERC/Jacobs January 2005 - February 2007
Lockheed Martin February 1997 - January 2005
Humana 1992 - 1997
Skills
Space Systems, Quality Assurance, Aerospace, Spacecraft, Systems Engineering, Engineering Management, Safety Engineering, System Safety, Root Cause Analysis, Ergonomics, Safety Management..., Configuration Management, Requirements Management, Engineering, Inspection, Industrial Hygiene, Project Planning, Occupational Health, Supervisory Skills, Testing, Process Improvement, System Design, Security Clearance, Hazard Analysis, Software Documentation, Microsoft Excel, Program Management, Human Factors, Operations Management, Integration, Fault Tree Analysis, ISO, PowerPoint, Continuous Improvement, AutoCAD, Manufacturing, Quality Management, Project Engineering, Emergency Management, Auditing, Simulation, Safety Management, Scheduling, Planning, Safety Analysis, Risk Mitigation, Hazard Recognition, MS Project, DoD, Process Scheduler
Education
University of Houston-Clear Lake 2006 — 2010
BS, Enviromental Science
San Jacinto College 2006 — 2008
Enviromental Science
The University of Texas at San Antonio 1984 — 1992
BS, Architecture
San Antonio College 1984 — 1990
AS, Architecture
The University of Texas at Austin 1984 — 1985
Architectural Engineering
Edison HS 1980 — 1984
PODS April 2014 - Present
PODS April 2013 - Present
Maxim Healthcare Services June 2012 - March 2013
PSCU Financial Services June 2011 - February 2012
Florida Currency Exchange August 2008 - April 2010
Humana 2006 - 2007
Medco July 2002 - February 2006
Skills
Call Centers, Data Entry, Customer Service, Customer Satisfaction, Employee Benefits, Telephone Skills, Software Documentation, Outlook, Process Scheduler, Marketing, Editing, Managed Care, Microsoft Word, Healthcare, Filing, Microsoft Office, Web Chat, Fiat Currency, Training, Team Building, Sales
Education
Saint Leo University 1998 — 1999
None, Biology
Schuchat Cook & Werner May 2003 - Present
Humana Military Healthcare Services July 1998 - July 2000
HealthPartners January 1998 - July 1998
Humana Military Healthcare Services January 1996 - January 1998
Humana July 1991 - August 1991
Skills
Employee Benefits, ERISA, Litigation, Training, Legal Research, Health Law, Courts
Education
Saint Louis University School of Law 2000 — 2003
Juris Doctorate, Law
University of Kentucky 1992 — 1995
B.A., History
Saint Xavier High School 1988 — 1992
LION™ - The Authentic & Original Open Network™ September 2015 - Present
Primerica January 2014 - Present
A&B Insurance and Financial January 2013 - June 2014
Humana June 2010 - 2013
Skills
Insurance, Life Insurance, Sales, Customer Service, Term Life Insurance, Universal Life, Health Insurance, Whole Life, Long Term Care Insurance, Disability Insurance, Fixed Annuities, Long-term Care, Marketing Strategy, Public Speaking, Health Savings Accounts, Negotiation, Commercial Insurance, Professional Liability, Legal Liability, Umbrella Insurance, Brokers, Medicare, Medicare Part D, Workers Compensation, Property & Casualty..., English, Bilingual-English/Spanis..., Liability, Sales Management, Teaching, Editing, Homeowners, Casualty, Marketing, Cold Calling, Customer Retention, Casualty Insurance, Advertising Sales, Sales Process, Triathlon, Team Building, Account Management, Advertising, Management
Education
Saint Leo University 2003 — 2006
Bachelor of Arts (B.A.), Political Science and Government
Hillsborough Community College 2000 — 2003
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
U.S. Army DENCOM August 2014 - Present
Wells Fargo Bank October 2011 - August 2014
Rackspace Hosting August 2009 - October 2011
Rackspace Hosting August 2009 - October 2011
Wachovia May 2001 - August 2009
Humana December 1995 - May 2001
Skills
Disaster Recovery, IIS, SharePoint, System Deployment, System Administration, SDLC, Data Center, Servers, Enterprise Architecture, ITIL, Security, VMware, Virtualization, Cloud Computing, Active Directory, Vendor Management, Network Administration, Operating Systems, IT Management, DNS, Windows Server, Microsoft Exchange, Citrix, Firewalls, VMware ESX, Agile Project Management, Scrum
Education
Northwest Vista College 2009 — 2011
Assoc in Applied Science/Computer Forensics
Microsoft 2008 — 2008
Powershell: Manage Windows and more
New Horizons 2003 — 2004
Intro to .NET and Windows Server 2003
American Management Assoc. 2000 — 2000
Project Management and Business Systems Development
San Antonio College 1999 — 2000
Networking/Unix
West Valley College 1990 — 1990
General Education
Cedar Valley Community College 1981 — 1982
Recording Engineering
Bayer July 2015 - Present
University of Kentucky HealthCare March 2015 - April 2015
Humana December 2014 - January 2015
Rite Aid December 2012 - January 2015
Lexington Compounding Pharmacy October 2014 - December 2014
Ephraim McDowell Health September 2014 - October 2014
University of Kentucky HealthCare August 2014 - September 2014
Eli Lilly and Company June 2014 - July 2014
Kindred Healthcare May 2014 - June 2014
Kroger June 2012 - December 2012
Skills
Patient Counseling, Medication Therapy..., Pharmacists, Pharmacy, PowerPoint, Immunization, Microsoft Excel, Pharmacy Automation, Customer Service, Microsoft Office, Pharmacokinetics, Marketing, Microsoft Word, Compounding, Public Speaking, Time Management, Team Management, Biochemistry, Business Planning, Lean Six Sigma, Strategic Planning
Education
University of Kentucky 2011 — 2015
Doctor of Pharmacy (PharmD)
University of Kentucky 2012 — 2015
Master of Business Administration (MBA)
University of Kentucky 2007 — 2011
Bachelor of Science (B.S.), Biology
Rutgers University-New Brunswick 2015 — 2017
Pharmaceutical Industry Fellowship Certificate
Humana September 2014 - Present
Citi May 2010 - August 2014
2Wire April 2009 - April 2010
Wachovia Global Securities Lending December 2008 - April 2009
Altex Computers & Electronics, LTD. May 2007 - November 2008
Skills
Active Directory, Information Technology, Microsoft Excel, Troubleshooting, Windows Server, Technical Support, VPN, Windows XP, Disaster Recovery, SharePoint, Cloud Computing, Unix, Data Center, Windows, Customer Service, Team Building, Virtualization, XP, Help Desk Support, Windows 7, DNS, VMware, Citrix, Web Development, Servers, Linux, FTP, Microsoft Office, SDLC, Blackberry Enterprise..., Computer Hardware, HTML, Microsoft Exchange, CSS
Education
San Antonio College
Odyssey Behavioral Healthcare, Inc June 2015 - Present
Elements Behavioral Health August 2013 - April 2015
The Right Step, Part of the Family of Treatment Centers of Elements Behavioral Health October 2012 - April 2015
Springstone, Inc. November 2011 - October 2012
Humana September 2004 - November 2011
Ardent Health Services May 1999 - September 2004
BHC, Ardent, UHS 2002 - 2004
Charter Medical Corporation December 1997 - June 1999
PIA , NME, Charter Behavioral Healthcare August 1986 - December 1997
Skills
Healthcare, Healthcare Management, healthcare sales and..., training and coaching, Medicare, Marketing Strategy, Coaching, Leadership, Training, Strategic Planning, Business Development, Managed Care, Team Building, Sales, Process Improvement, Employee Benefits, Insurance, Hospitals, New Business Development, Budgets, Behavioral Health, Healthcare Consulting, Fundraising, Healthcare Information..., Health Insurance, Physician Relations, Community Outreach, Healthcare Industry, Marketing, Medicaid, Management, Mergers & Acquisitions, Revenue Cycle, Clinical Research, Leadership Development
Education
Southern Baptist Theological Seminary 1985 — 1989
MDiv
Samford University 1981 — 1985
BA
Associated Physicians, LLP May 2015 - Present
AdvoCare March 2015 - Present
Humana May 2014 - February 2015
Laura Buick-GMC, Inc. January 2013 - February 2014
Laura Buick-GMC, Inc. July 2011 - December 2012
Hollywood Tan February 2008 - August 2011
Skills
Customer Service, Medical Terminology, Microsoft Office, Telephone Manner, Microsoft Word, Microsoft Excel, Inventory Management, Sales, Telephone Skills, PowerPoint, Team Building, Ordering Office Supplies, Billing Process, Titling, Licensing, Telephone Reception, Sales Process, Sales Operations, AMPS, Practice Fusion, Data abstraction, Abstraction, Public Speaking, Healthcare Information..., Time Management, Training, HIPAA, Management, Leadership, Social Media
Education
Southwestern Illinois College 2011 — 2013
Associates in Applied Science with a Certificate in Health Information Technology, Health Information Technology
Saint Louis University 2008 — 2010
General Studies
Triad High School 2004 — 2008
High School Diploma
Humana April 2013 - November 2014
Humana September 2010 - February 2013
General Electric October 2008 - July 2009
General Electric January 2007 - October 2008
General Electric September 2004 - October 2007
General Electric October 2000 - September 2004
Electronic Data Systems May 1994 - October 2000
Skills
Six Sigma, SDLC, Process Improvement, Project Management, ITIL, Integration, Outsourcing, CRM, Vendor Management, Change Management, Management, Leadership, Business Process..., Program Management, Cross-functional Team..., IT Strategy
Education
Saginaw Valley State University 1989 — 1994
Bachelors, Management, Computer Science
Holiday Retirement October 2010 - Present
Humana August 2005 - October 2010
Education
San Antonio College 1998 — 2001
Radio, Television, and Digital Communication
University of Massachusetts, Amherst
General Mills June 2015 - Present
General Mills July 2013 - Present
General Mills May 2012 - August 2012
Humana December 2008 - July 2011
State Farm Insurance September 2007 - June 2008
State Farm Insurance June 2007 - August 2007
Time Warner Cable May 2005 - August 2005
Skills
Financial Modeling, Quantitative Analytics, Cross-functional..., Innovator, Technology, Positive Energy, Team Leadership, Financial Analysis, Finance, Corporate Finance, Forecasting, Marketing
Education
University of Wisconsin-Madison - School of Business 2011 — 2013
MBA, Corporate Finance and Investment Banking
University of Wisconsin-Madison - School of Business 2006 — 2008
Bachelors, Finance, Investment, and Banking
Saint Louis University 2003 — 2005
Finance and Economics
Marquette University High School 1999 — 2003
Licari Health Insurance & Benefits, LLC July 2015 - Present
Humana May 2014 - June 2015
Humana May 2011 - May 2014
City of Meridian May 2008 - April 2011
Desert Sun Newspaper January 2005 - December 2007
The Orange County Register December 1996 - February 2001
Skills
Medicare, Insurance, Health Insurance, Member Relations, Provider Relations, Healthcare, Life Insurance, Customer Service, Office Management, Telephone Skills, Office Administration, Outlook, Data Entry, Administrative..., Office Equipment, Lotus Notes, Travel Arrangements, Public Speaking, Microsoft Office, Calendars, Community Outreach, File Management, Budgets, Spreadsheets, Fax, Human, Problem Solving, Sales, Marketing
Education
Saddleback College 1994 — 1997
Liberal Arts and Sciences/Liberal Studies
Ocean View High School 1990 — 1994
Humana June 2014 - Present
Ceridian September 2013 - December 2013
Ceridian October 2012 - September 2013
Ceridian 2005 - October 2012
Ceridian 2003 - 2005
Ceridian 2002 - 2003
Ceridian 2000 - 2002
HealthEast October 1999 - May 2000
Wabasha County Social Services July 1996 - October 1999
Skills
Account Management, Training, Management, Coaching, Employee Benefits, Leadership, EAP, Project Management, Marketing Communications, Wellness, Sales, Strategic Planning, Sales Process, Recruiting, Salesforce.com, Sales Presentations, Call Centers, Team Building, Customer Retention, New Business Development, Customer Satisfaction, Selling, Lead Generation, Sales Operations, Human Resources, Talent Management, Business Development, SaaS, CRM, Performance Management, Program Implementation, Customer Service, Creative Writing, Social Media Marketing, Organizational..., Organizational..., Employee Engagement, Consulting, Contract Negotiation
Education
Saint Mary's University of Minnesota 1996 — 1999
M.A., Counseling and Psychological Services
Minnesota State University, Winona 1992 — 1995
Bachelor, Psychology
GlaxoSmithKline November 2014 - Present
Humana December 2013 - November 2014
Capital Bank May 2013 - August 2013
Skills
Customer Service, Documentation, Administrative..., Management, Databases, Outlook, Finance, Healthcare, Project Management, Account Management, Accounting, Pharmaceutical Industry, Strategic Planning, Marketing Strategy, Social Media Marketing, Social Networking, Microsoft Word, WordPress, Microsoft Excel, Microsoft Exchange
Education
Saint Augustine’s University 2009 — 2014
Bachelor of Applied Science (BASc), Computer and Information Systems Security/Information Assurance
Saint Augustine’s University 2009 — 2014
Degree, Computer Information Systems
Red Curve Solutions July 2014 - Present
PG Long Floorcovering, LLC December 2012 - September 2013
Netflix May 2010 - December 2012
James Street Inn October 2004 - May 2007
Humana October 2005 - October 2006
Skills
Performance Metrics, Call Center, Microsoft Office, Customer Experience, Call Centers, Customer Service, Customer Satisfaction, Technical Support, Time Management, Management, Payroll, Process Improvement
Education
Salem State University 2014 — 2014
Accounting Certificate, Accounting
Northwest Film Center 2008 — 2010
Film/Cinema/Video Studies
University of Wisconsin-Green Bay 2000 — 2005
Bachelor's degree, Business Administration and Management, General, 3.5 GPA
Humana May 2012 - Present
Highland Clinic 2008 - 2012
Highland Clinic 2001 - 2006
Skills
Health Insurance, Insurance, Employee Benefits, Medicare, Disability Insurance, Life Insurance, SDLC, Business Analysis, Underwriting, Process Improvement, Managed Care, Claim, Brokers, Term Life Insurance, Requirements Gathering
Education
Rose State College 2003 — 2005
Associate Degree, Registered Nursing/Registered Nurse
Northwestern State University, Natchitoches, Louisiana
Associate Degree, Office administration
Rasmussen College May 2012 - Present
Rasmussen College May 2011 - May 2012
Rasmussen College July 2008 - May 2011
Humana November 2005 - July 2008
School Specialty, Inc. May 2004 - October 2005
Skills
Training, Staff Development, Student Affairs, Public Speaking, Distance Learning, Learning Management..., Community Development, Recruiting, Organizational..., Onboarding, Talent Management, Adult Education, Marketing, Higher Education, Admissions
Education
Saint Xavier University 2011 — 2013
Master's degree, Curriculum and Instruction
University of Wisconsin-Stevens Point 2001 — 2005
Bachelor of Arts (B.A.), Writing, General
Humana August 2009 - Present
The Horton Group July 2006 - August 2009
Skills
Insurance, Health Insurance, Brokers, Underwriting, Life Insurance, General Insurance, Term Life Insurance, Umbrella Insurance, Employee Benefits, Marketing
Education
Saint Xavier University 2002 — 2006
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
ADP April 2014 - Present
ADP April 2012 - April 2014
SHPS May 2010 - April 2012
Humana September 2008 - May 2010
Ceridian February 1998 - July 2008
SMC3 January 1991 - February 1998
EC Corporation 1987 - 1990
ProQuest Information and Learning January 1986 - October 1986
Skills
Business Analysis, Technical Writing, Proposal Writing, Desktop Publishing, Help Desk Management, Online Help Development, RoboHelp, Microsoft Office, SQL, Oracle, Leading Meetings, Group Presentations, Product Demonstration, System Testing, User Acceptance Testing, Defect Tracking, Troubleshooting, Problem Solving, Requirements Gathering, Requirements Management, Software Requirements, System Requirements, Requirements..., Agile, Agile Testing, Agile Project Management, Agile Methodologies, Software Documentation, Business Process, Visio, Cross-functional Team...
Education
University of Louisville 1984 — 1987
English, Education
Saint Louis University 1979 — 1983
Bachelor's Degree, English Language and Literature, General
St. Xavier High School 1975 — 1979
Humana May 2013 - Present
Humana November 2012 - May 2013
Humana March 2012 - November 2012
Symbii Home Health and Hospice October 2011 - March 2012
Humana November 2008 - October 2011
Humana December 2007 - November 2008
INTERMOUNTAIN HEALTH CARE January 1996 - December 2007
Education
Westminster College
BS, Business Management
Salt Lake Community College
Associates of Science, General Studies
LC BUSINESS SOLUTIONS December 2008 - Present
JP MORGAN CHASE BANK October 2007 - December 2008
New York Life Insurance Company September 2006 - October 2007
Humana February 2006 - August 2006
INFORMATION RESOURCES, Inc August 2003 - August 2005
Information Resources Inc. March 2001 - August 2003
Information Resources Inc. October 1999 - March 2001
HEWLETTPACKARD COMPANY June 1996 - August 1999
Skills
Teaching, Training Delivery, Online Marketing, Direct Sales
Education
Rutgers Graduate School of Management 1994 — 1998
Master, Business Administration
Rutgers University-New Brunswick 1991 — 1995
Bachelor of Arts, Communication
USAA March 2014 - Present
Whataburger Restaurants February 2013 - March 2014
Whataburger Restaurants April 2009 - January 2013
Whataburger Restaurants February 2007 - April 2009
Whataburger Restaurants August 2005 - February 2007
Whataburger Restaurants March 2003 - August 2005
Diabetex of Texas, LLC June 2001 - February 2003
Humana February 1999 - June 2001
Coastal Plains Community MHMR Services April 1997 - February 1999
Local CPA Firms August 1994 - April 1997
Skills
Business Intelligence, CPM, Business Analysis, Budgeting, Software Implementation, Microstrategy, Business Planning, Decision Support, Longview, Dashboards, Performance Management, Performance Measurement, Performance Analysis, CPA, Accounting, Analysis, Project Planning, Project Implementation, CGMA, Budgets, Financial Analysis, Project Management, ERP, Leadership, Dashboard, Franchising, Income Statement, Team Leadership, P&L, Management
Education
Saint Louis University 1984 — 1988
BS Business Administration, Accounting
Cozen O'Connor January 2013 - Present
Fox Rothschild LLP April 2009 - January 2013
Eckert Seamans September 2008 - April 2009
Synnestvedt & Lechner LLP September 2006 - August 2008
Humana 2000 - 2002
Skills
Intellectual Property, Legal Research, Docketing, Trademarks, Prosecution, Patents, Litigation Support, Document Review, Patent Applications, Litigation, Legal Writing, Trademark Infringement, Trials, Patent Prosecution, Patent Litigation, Westlaw, Legal Assistance, Copyright Law
Education
Gloucester County College 2005 — 2006
Certificate, Paralegal Stdies
Rutgers University – Camden 2004 — 2006
BA, Criminal Justice
Humana July 2008 - Present
Tampa Bay Insurance Group April 2007 - July 2008
Hyde Park Insurance Services September 2005 - April 2007
USAA November 1998 - September 2005
Education
Saint Leo University 2005 — 2008
MBA, Business Administration
University of South Florida
BA
LISI March 2010 - Present
Humana April 2009 - March 2010
Mutual of Omaha October 2005 - October 2008
MetLife June 2001 - October 2005
Skills
Health Insurance, Employee Benefits, Underwriting, Life Insurance, Brokers, Disability Insurance, Health Savings Accounts, Healthcare, New Business Development, Insurance, Sales, Term Life Insurance, Group Medical, Group Insurance, Health Care Reform
Education
Saint Mary's College of California 1997 — 2001
Bachelor of Science and Business Administration, Business
Humana March 2014 - Present
Humana January 2013 - March 2014
Humana September 2011 - January 2013
Brown Mackie College July 2010 - September 2011
RecoverCare LLC November 2008 - May 2010
Conti and Sons May 2006 - August 2006
Audubon Country Club June 2005 - September 2005
Skills
Customer Service, Sales, Cold Calling, Account Management, Healthcare, Building Relationships, Coaching, Health Insurance, Sales Operations, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Analysis, Access, Process Improvement, Operations Management, Financial Analysis, Business Analysis, Clinical Research, HIPAA, Business Strategy, Relationship Management, Analytics, Healthcare Management
Education
Bellarmine University 2013 — 2015
Master of Business Administration (MBA)
Saint Louis University 2005 — 2008
Business, Marketing
Trinity High School 2000 — 2004
CYNTELL VENTURESLLC July 2014 - Present
AAA of Texas June 2015 - Present
CYNTELL VENTURESLLC dba Cyntell Medical Supply October 2013 - Present
CYNTELL VENTURESLLC dba Creactive Kids November 2012 - Present
USAA June 2014 - June 2015
Humana June 2013 - November 2013
Nationwide Insurance June 2009 - December 2012
Skills
Sales, Customer Service, Marketing, Leadership, Team Building, Finance, Coaching, Training, Business Analysis, Analysis
Education
The University of Texas at San Antonio 2001 — 2006
Business Administration and Management, General
San Antonio College
Humana April 2010 - Present
Wells Fargo Bank May 1997 - February 2010
Vangent, Inc. November 2009 - 2010
Edward Blank Associates / IQI January 1985 - March 1997
CCI January 1982 - February 1985
Skills
Training, Scripting, Business Coaching, Call Center, Quality Assurance, Workforce Management, Process Improvement, Vendor Management, Customer Experience, Coaching, Project Management, Data Analysis, Customer Service, Operations Management, Six Sigma, Sales, Program Management, Change Management, Cross-functional Team..., Business Analysis, Team Building, Business Development, CRM, Leadership, Management, Team Leadership, Call Centers, Strategic Planning, B2B, Sales Management, Outsourcing, Customer Satisfaction, Customer Retention
Education
Saint Peter's University 1980 — 1984
BS, Business Management
Humana May 2014 - Present
Humana July 2008 - July 2014
InterWest Insurance April 2006 - August 2008
Skills
Health Insurance, Employee Benefits, Life Insurance, Underwriting, Disability Insurance, Insurance, Brokers, Account Management, Property & Casualty..., Sales, Benefits Administration, Coaching, Long-term Care, Training, Term Life Insurance, Workers Compensation, Customer Service
Education
St. Mary's College of California 1998 — 2002
Bachelor of Arts (BA), American Government and Politics (United States)
Humana October 2011 - Present
St Mark's Hospital October 2009 - July 2011
Molina Healthcare May 2003 - June 2008
Skills
NCQA, Medical/Surgical, Healthcare Management, Managed Care, Medicaid Managed Care, Medicare Advantage
Education
Kaplan College and University 1996 — 1997
Life Care Planner, Nursing
Salt Lake Community College 1990 — 1995
AAs, Registered Nursing/Registered Nurse
Humana June 2012 - Present
Humana January 2008 - June 2012
The Home Depot Call Center 2006 - 2008
The Home Depot 2006 - 2008
Education
Rutgers University – Camden 1997 — 2003
Humana April 2009 - Present
MetLife 2001 - 2005
Education
Saint Mary's College of California 1997 — 2001
WellCare Health Plans September 2015 - Present
Humana July 2009 - September 2015
Humana Europe August 2007 - July 2009
Humana May 2004 - August 2007
Humana June 2002 - May 2004
State of Delaware February 1989 - June 1999
Skills
Team Building, Training, Healthcare Information..., Health Insurance, HIPAA, Healthcare, Documentations, Medicare, EMR, EHR, Insurance, Medicaid, Clinical Research, Strategy, Healthcare Industry, Nursing, Health Policy, Managed Care, Healthcare Consulting
Education
Salisbury University 1983 — 1985
BSN
Humana March 2013 - Present
Florida Hospital Ormond Memorial May 2006 - March 2013
United Healthcare September 2001 - November 2005
Skills
Nursing, BLS, ACLS, Inpatient, Critical Care, Hospitals, Acute Care, Patient Safety, PALS, Medical/Surgical, ICU, EMR, Healthcare, Cerner, Healthcare Management
Education
Waynesburg College 1989 — 1991
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Salem International University 1986 — 1989
Humana March 2007 - Present
Humana October 2004 - March 2007
Norton Healthcare May 2001 - October 2004
M. D. Anderson Cancer Center June 2000 - May 2001
Education
Saint Louis University 1997 — 2000
MBA/ MHA
University of Louisville 1993 — 1997
Bachelor, Biology
Sage Software Service Delivery ManagerCGS2011 - 2011
Humana 2006 - 2007
Capital One 1995 - 2004
Chase Manhattan Corporation 1989 - 1995
Skills
Project Management, Human Resources, Process Improvement, Business Intelligence, Analysis, Leadership, Management, Agile Methodologies, Sage, Outsourcing, Vendor Management, SDLC, Crystal Reports, Team Management, Workforce Management, CRM, Change Management, Software Implementation, Strategy, Call Center, Quality Assurance, Call Centers, Software Project..., Technical Support, Business Analysis, Salesforce.com, SaaS, Enterprise Software, Business Process, Integration, Team Leadership, Cloud Computing, ERP, Software Documentation
Education
Saint Leo University 1987 — 1991
Ingenix Consulting November 2009 - Present
Humana December 2007 - October 2009
AIM Healthcare 2004 - 2007
Education
Saint Xavier University 2008 — 2009
MBA, Healthcare Administration
University of Illinois at Urbana-Champaign 2000 — 2004
Humana October 2012 - Present
LifeSynch/Humana November 2010 - October 2012
Lifesynch/Corphealth October 2000 - November 2010
CIGNA Behavioral Health October 1998 - October 2000
Alliance of Behavioral Providers September 1997 - October 1998
Skills
Microsoft Office, Customer Relations, Excel, Problem Solving, Team Leadership, Business Requirements, Word, Account Management, Business Analysis, Benefits Administration, Benefits Plan Design, Customer Service, Microsoft Excel, SharePoint, Team Building, Project Management, Requirements Gathering, MS Project, Coaching, Process Improvement, Employee Benefits, Microsoft Word, Change Management, Managed Care, Training
Education
Sam Houston State University 1993 — 1997
Bachelor of Science, Health Education; Minor in Sociology
Humana August 2012 - Present
Humana August 2008 - July 2012
Humana Inc. June 2008 - December 2009
Naval Reserve 2008 - 2009
Joint Interagency Task Force South November 1998 - March 2008
Skills
Employee Benefits, Strategic Planning, New Business Development, Leadership, Team Leadership, Healthcare, Project Management, Sales, Public Speaking, Microsoft Office, Military, Insurance, Security, Team Building, Financial Analysis, Business Development, Process Improvement, Analysis, Program Management, DoD, Military Operations, CRM, Management, Strategy, Training, Health Insurance, Account Management, Leadership Development, Risk Management, Customer Service, Medicare, Life Insurance, Disability Insurance, Managed Care, Underwriting
Education
University of Florida 1992 — 1996
Bachelor of Arts (B.A.), Criminal Justice, 3.4
Saint Leo University 2008 — 2012
Bachelor of Science (BS), Business Administration and Management, General, 3.9
Navy Nuclear Power School 1998 — 2000
AA, Nuclear Science
Humana September 2007 - Present
USAF October 2001 - October 2006
Skills
Temporary Placement, Onboarding, Applicant Tracking..., Training, Benefits Administration, HRIS, Workforce Planning, Recruiting, Healthcare, Talent Acquisition, Technical Recruiting, College Recruiting, Employee Relations, Employee Benefits, Taleo, Talent Management, Human Resources, Internet Recruiting
Education
Saint Leo University 2005 — 2007
B.A., Human Resources
Humana July 2010 - Present
Humana Inc. January 2006 - July 2010
Humana Inc. 2002 - 2009
United States Marine Corps May 1970 - October 2000
Private Health Care Systems 1991 - 1999
Private Healthcare Systems 1991 - 1998
Skills
Medicare, Managed Care, Health Insurance, Leadership, Management, Employee Benefits, Medicare Part D, Account Management, Disability Insurance, Training, Sales Management, New Business Development, Life Insurance, Insurance, Marketing, Term Life Insurance, Strategy, Network Development, Long-term Care, Healthcare, Team Building, Marketing Strategy, Health Savings Accounts, Underwriting, Sales, Process Improvement, Selling, Fixed Annuities, Customer Service, Medicaid, Claim, HIPAA, Business Development, Strategic Planning, Healthcare Industry
Education
Rush University 1979 — 1981
Master of Science (M.S.), Health Systems Management
University of Southern California 1977 — 1978
No degree, Health Systems Management
John Carroll University 1966 — 1970
Bachelor of Arts (BA), English Language and Literature/Letters
Humana October 2010 - Present
Humana May 2007 - October 2010
Gold Coast Plastic Surgery May 2006 - May 2007
BSN Medical August 2003 - April 2006
Skills
Health Insurance, Medicare, Employee Benefits, Healthcare, Provider Relations, Healthcare Management, Account Management, Team Building, Network Development, Product Launch, Healthcare Industry, Sales, Sales Operations, Managed Care, Insurance, HIPAA, Management, Process Improvement, Leadership
Education
Saint Xavier University 2002 — 2005
Masters, Management
University of Illinois at Urbana-Champaign 1998 — 2002
Bachelors, International & Consumer Ecomonics
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas December 2014 - Present
Saint Felicitas Parish January 1994 - Present
Advocate Health Care May 1998 - December 2014
Archdiocese of Chicago December 2007 - May 2014
Humana January 1990 - May 1998
Education
Catholic Theological Union 2005 — 2014
M. Div, Theology
Saint Xavier University 2003 — 2007
BA, Religious Studies
Thornwood High School 1987 — 1989
Elizabeth Seton 1985 — 1987
Our Lady of Hungary
Xavier University of Louisiana
Master of Divinity (M.Div.), Theology/Theological Studies
Humana March 2011 - Present
Dallas Metrocare Services May 2009 - March 2011
Salisbury University August 2005 - May 2006
ChildrenFirst July 2004 - August 2005
Dorchester Youth Services September 2004 - May 2005
Education
Salisbury University 2005 — 2006
MSW, Social Work
Salisbury University 2001 — 2005
BASW, Social Work
Aetna June 2014 - Present
Humana September 2011 - May 2014
Humana February 2008 - October 2012
Skills
Employee Benefits, Disability Insurance, Underwriting, Health Insurance, Insurance, Health Savings Accounts, Managed Care, Medicare, Leadership, Accident, Life Insurance, Long-term Care, Brokers, Account Management, Healthcare, Term Life Insurance, COBRA, Claim, Critical Illness, Group Medical, HMO, Health Policy, Long Term Care Insurance, Medicaid, Medicare Part D, Provider Relations, Self-funded, Small Business, Whole Life, Workers Compensation, Group Insurance
Education
Saint John's University 1989 — 1993
BD Becton Dickinson & Company November 2014 - Present
FCE Benefit Administrators August 2013 - February 2014
FCE Benefit Administrators February 2011 - August 2013
Interior Trade Cartel 2009 - 2010
AIM Healthcare April 2005 - May 2007
Coventry Health Care March 1995 - March 2005
Humana 1984 - 1995
Skills
•Negotiate and..., •Develop strategic..., •Customer Service and..., Health Insurance, Medicare, Healthcare, HIPAA, Provider Relations, Healthcare Industry, Program Management, PPO, Management, HMO, Employee Benefits, Process Improvement, Team Building, Benefits Administration, Insurance, Training, Strategic Planning, Employee Relations
Education
University of the Incarnate Word 2007 — 2010
San Antonio College 1984 — 1986
Associate of Applied Science (A.S.), Medical/Clinical Assistant
Humana April 2014 - Present
San Diego Yacht Club July 2013 - January 2014
Fred Finch Youth Center February 2006 - October 2013
Outback Steakhouse 2000 - 2006
Skills
Social Services, Crisis Intervention, Mental Health, Adolescents, Group Therapy, Child Development, Non-profits, Therapeutic Crisis..., Interventions, Treatment, Behavioral Health, Developmental..., At-risk, Counseling Psychology, Behavior Modification, Self-esteem, Child Advocacy, Autism Spectrum..., Stress Management, Behavior Management, Post Traumatic Stress, Individual Counselling, Cpr Certified, Mindfulness, Trauma Therapy, Nonprofits, Child Welfare, Staff Supervision, Dual Diagnosis, Life Transitions, Youth Programs, Life Skills, Crisis Counselling, Supervision, Crisis, Group Work, Applied Behavior..., Young People, Youth Engagement, Childcare, Adolescent Therapy, Youth Leadership, Case Management, Mental Health Counseling, Training
Education
Saginaw Valley State University 1999 — 2005
BSW, Social Work
Humana June 2014 - Present
Humana November 2013 - June 2014
Humana January 2010 - November 2013
Humana March 2008 - January 2010
Blue Cross Blue Shield of Delaware January 2005 - March 2008
IBM January 2000 - January 2005
CIGNA April 1981 - January 2000
Skills
Process Improvement, Visio, Business Intelligence, Business Requirements, SDLC, Requirements Gathering, SQL, Business Analysis, Insurance, IT Strategy, Data Warehousing, Business Process..., Enterprise Architecture, Health Insurance, Software Project..., SharePoint, Requirements Analysis, IT Management, User Acceptance Testing, Databases, Systems Analysis, PL/SQL, ITIL, Software Documentation, Business Process, Solution Architecture, Project Portfolio..., Data Modeling, Integration, Agile Methodologies, PMP, SOA, PMO, Vendor Management, Database Design, ETL, DB2, Microsoft SQL Server
Education
Rutgers, The State University of New Jersey-Camden 1982 — 1987
Bachelor of Applied Science (B.A.Sc.), Information Technology
HUMANA March 2011 - Present
Memorial Hermann Hospital September 2010 - December 2010
Sam Houston State University August 2005 - December 2010
Skills
Type 38 wpm, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Office 2007, Call Center
Education
Sam Houston State University 2005 — 2010
Bachelor of Science (B.S.), Health and Wellness, General
Humana June 2014 - Present
KPMG September 2008 - July 2014
WWPV 88.7 FM September 2007 - May 2008
Skills
Strategic Consulting, Management Consulting, Business Process..., Business Analysis, IT Strategy, Business Transformation, Change Management, SDLC, Governance, Information Technology, Information Security, Process Improvement, Business Intelligence, Health Insurance..., Professional Services, Business Integration, Software Implementation, Internal Controls, Business Strategy, Strategy, Consulting
Education
Saint Michael's College 2004 — 2008
BS, Computer Science
The Roxbury Latin School 1998 — 2004
United Health Care ConsultantHumana2004 - 2008
humana 2004 - 2008
humana 2004 - 2008
Education
Roosevelt University 2001 — 2004
MBA, Finance
Humana March 2011 - Present
Humana March 2007 - March 2011
Dynamics Research February 2004 - February 2007
US Air Force March 1996 - February 2004
Skills
SDLC, SharePoint, Visio, Microsoft SQL Server, Agile Methodologies, Requirements Analysis, Software Project..., PMP, C#, ASP.NET, XML, Business Analysis, .NET, JavaScript, Software Development
Education
Saint Leo University
BS Computer Information Systems
Troy University
MS Management
Humana November 2012 - Present
Special Operations Electro-Optics June 2010 - March 2012
PTC November 2009 - June 2010
Skills
Product Development, Engineering, Technical Documentation, Optical Engineering, Leadership, Management, Software Documentation, Procurement, Supply Chain Management
Education
Rose-Hulman Institute of Technology 2005 — 2009
Bachelor of Science, Optical Engineering
Cigna November 2014 - Present
CIGNA Behavioral Health January 2013 - November 2014
CIGNA Behavioral Health March 2012 - January 2013
People Incorporated May 2011 - August 2012
CIGNA Behavioral Health October 2010 - March 2012
Volunteers of America of Minnesota January 2010 - August 2010
Humana July 2007 - August 2008
Brown County Sexual Assault Center October 2007 - July 2008
Skills
Crisis Intervention, Mental Health, Chemical Dependency, Training, Curriculum Design, Adult Education, Curriculum Development, Employee Surveys, Psychology, Counseling, Microsoft Office, Psychotherapy, Critical Thinking, Problem Solving, Health Insurance, Conflict Resolution, Employee Management, Integrity, WebEx, NetMeeting, Lync
Education
University of Wisconsin-Stout 2014 — 2014
Graduate Certificate, Instructional Design, 4.0
Saint Mary's University of Minnesota 2008 — 2010
Master of Arts (M.A.), Counseling and Psychological Services, 4.0 GPA
University of Wisconsin-La Crosse 2004 — 2006
Bachelor of Science (B.S.), Psychology
University of Wisconsin-Fox Valley 2001 — 2003
Associate of Arts (A.A.), Psychology
Medical Card System Inc. February 2015 - Present
Humana July 2011 - February 2015
Colegio Administradores Servicios de Salud 2003 - 2015
Colegio Administradores Servicios de Salud 2003 - 2015
American Health Medicare July 2007 - July 2011
Morovis Community Health Center October 2006 - April 2007
Fresenius Medical Care April 2004 - October 2006
Humana November 1998 - April 2004
Skills
Reconciliation, Medicare, Health Insurance, Healthcare, Healthcare Management, Financial Analysis, Data Analysis, Insurance, HIPAA, Process Improvement, Operations Management, Excel, Budgeting, PowerPoint, Word, Outlook, Managed Care, Medicaid, Health Policy, Finance, Medicare Part D, Healthcare Industry, Physician Relations, Analysis, Provider Relations, HMO, Disease Management, Revenue Cycle, Account Reconciliation, Microsoft Excel
Education
UPR - Medical Sciences Campus 2003 — 2005
MHSA, Health Services Administration
UPR - Rio Piedras Campus 1993 — 1998
BA, Accounting & Finance
Rutgers University-New Brunswick 1997 — 1997
Summer Program in American Languages
Verizon May 2012 - May 2014
Xerox April 2010 - May 2012
Humana April 2006 - April 2010
AT&T October 2005 - April 2006
Nokia February 2003 - August 2005
Skills
PL/SQL, ORACLE, WEBLOGIC, WEBSPHERE, JavaScript, SPRING 3.0, HIBERNATE 3.0, EJB3, RESTFULL WEBSERVICES, XML, JQUERY, Hibernate, EJB, Web Services, Integration, HTML5, CSS3, AJAX, JASON, XSLT, UNIX, IBM BRMS, TOMCAT, JAX-WS, JMS, IBM MQ SERIES, Agile Methodologies, Microsoft SQL Server, Java, JSP, SDLC, Servlets, JUnit, AXIS2, GITHUB, MAVEN, ANT, Databases, Java Enterprise Edition, Struts, JBoss Application Server, JDBC, Database Design, Scrum, Design Patterns, Angular.js, Node.js, Express.js, WODM, ILOG JRULES
Education
Ruhr-Universität Bochum 2002 — 2005
COMPUTATIONAL ENGINEERING, COMPUTATIONAL ENGINEERING, 2
Verizon Telematics, Inc. July 2013 - Present
SunGard Availability Services June 2009 - March 2013
SunGard Availability Services December 2007 - June 2009
VeriCenter, Inc. (Now SunGard Availiability Services) May 2006 - December 2007
Humana June 2005 - December 2005
Procter & Gamble - Iams Dayton May 1997 - February 2005
Skills
Visio, ITIL, Software Documentation, Process Improvement, Troubleshooting, Call Centers, Call center start-up, Call Center Development, Customer Service, Incident Management, Quality Auditing, Work Instructions, Quality Process..., Training, PowerPoint, Access, Microsoft Word, Microsoft Excel, Data Entry, 10 Key, Managing Database, Access Database, Performance Reporting, Ad Hoc Reporting, Process Management, Quality Assurance, Management, Technical Support
Education
Saint Leo University 2014 — 2017
Bachelor’s Degree, Business Administration and Management - Minor in Project Management
Swiss Re November 2014 - Present
Aetna January 2014 - October 2014
Coventry Health Care November 2006 - December 2013
Humana March 1999 - November 2006
CNA May 1998 - March 1999
CNA June 1994 - May 1998
Skills
Underwriting, Insurance, Health Insurance, Health Plans, Reinsurance, Commercial Insurance, Employee Benefits, General Insurance, Brokers
Education
Saint Xavier University 1986 — 1990
Bachelor of Science, Finance
JPMorgan Chase November 2013 - Present
JPMorgan Chase February 2012 - November 2013
JPMorgan Chase June 2011 - January 2012
JPMorgan Chase September 2010 - May 2011
Humana August 2008 - August 2010
HSBC March 2008 - August 2008
Ace Mortgage Funding January 2008 - March 2008
HSBC November 2005 - September 2007
HSBC May 2004 - October 2005
HSBC November 2001 - April 2004
Skills
Health Insurance, Insurance, Call Centers, Sales, Account Management, Medicare, Life Insurance, Customer Service, Disability Insurance, Customer Retention, Employee Benefits, Direct Sales, Sales Management, Underwriting, Mortgage Lending, Credit, Loans, Loss Mitigation, Training, Leadership, Mortgage Underwriting, Credit Analysis, Consumer Lending, Real Estate, Finance, Loan Modifications, Mortgage Banking, Refinance, Loan Origination, Process Improvement, Financial Analysis, FHA, Credit Cards, Investments, Residential Mortgages, Analysis, Financial Risk, Funding, Selling, Relationship Management, Collections, Banking, Default, Cross Selling, Retail Banking, Financial Services, Management
Education
University of Phoenix 2004 — 2005
Bloomingdale High School 1996 — 1999
High School Diploma
Saint Leo University
Accounting
Humana June 2014 - Present
Humana May 2012 - June 2014
Aetna April 2007 - May 2012
Aetna August 2005 - March 2007
WellCare 2004 - 2005
ComPsych 1999 - 2004
Advocate Health Care March 1998 - March 1999
Advocate Health Care December 1996 - February 1998
Thorek Memorial Hospital May 1994 - November 1996
Skills
healthcare, healthcare industry, Credentialing, Contract Negotiations, Managed Care, Provider Relations, Network Development, Provider Contracting, Health Insurance, Contract Negotiation, Healthcare Industry, Healthcare, Process Improvement, HIPAA, Medicaid, Health Policy, Medicare, HMO, Medicare Part D, Healthcare Consulting, Revenue Cycle, Healthcare Reimbursement, PPO
Education
Roosevelt University
Bachelor's degree, Organizational Leadership
University of Illinois at Chicago
Protective Life Insurance Company May 2014 - Present
self employed January 2013 - Present
Allianz Life Insurance Company of North America January 2013 - Present
North American Company for Life and Health December 2012 - Present
Great September 2012 - Present
Jackson National Life January 2012 - Present
Humana August 1998 - Present
BCBS June 1985 - Present
Prudential Insurance May 1983 - 2012
Skills
Retirement Planning, Fixed Annuities, Retirement, Mutual Funds, Life Insurance, Wealth Management, Strategic Financial..., Disability Insurance, Insurance, Series 63, Investments, Investment Advisory, Finance
Education
Roosevelt University 2006 — 2008
Bachelor of Professional studies, Financial Services, 3.8
The American College 1993 — 1996
Chartered Life Underwriter (CLU), Insurance
Akademia Rolniczo-Techniczna 1976 — 1980
Bachelor of Science (B.S.), Science
Humana September 2013 - Present
WELLCARE HEALTH PLANS, INC August 2011 - August 2013
HEALTH CARE OPTIONS HOME HEALTH & HOSPICE January 2006 - January 2011
FEMA January 2005 - January 2006
GULF STREAM INTERNATIONAL January 2005 - October 2005
Skills
Wellness, Microsoft Excel, Customer Service, Public Speaking, Microsoft Word, PowerPoint, Fitness, Social Media, Strategic Planning, Healthcare, Event Planning, Management, Community Outreach, Nonprofits, Marketing, Public Relations, Teaching, Fundraising
Education
Salem International University 2010 — 2012
Master of Business Administration (M.B.A.), Health Care Management
Marshall University 1981 — 1995
Bachelor of Arts, Marketing
South Point High School
College/University Preparatory and Advanced High School/Secondary Diploma Program
Humana May 2015 - Present
Humana July 2012 - February 2015
Humana March 2011 - July 2012
Fifth Third Bank 2008 - March 2011
Fifth Third Bank 2005 - 2008
JPMorgan Chase 2003 - 2005
Intel 2000 - 2003
Education
Rutgers, The State University of New Jersey-New Brunswick
B.A., Information Systems
Humana January 2012 - Present
IASIS Healthcare September 2004 - January 2012
Education
Salt Lake Community College 2007 — 2009
Salt Lake Community College
Baycare 2005 - Present
Humana 2011 - 2012
Baycare Behavioral Health 2009 - 2010
Skills
Healthcare, Customer Service, Social Services, Coordination, Counseling Psychology
Education
University of Phoenix-West Florida Campus 2010 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
Saint Leo University 2008 — 2010
Bachelor of Arts (BA), Psychology
Humana August 2011 - March 2012
Anthem Blue Cross April 2001 - January 2011
Anthem Blue Cross September 1991 - March 2001
Skills
Provider Relations, Data Analysis, Provider Education, Medical Insurance, Network Contracting, Healthcare provider..., Provider Network..., Joint Operations..., Leading Meetings, Process Improvement, Subject Matter Experts, Cross-functional Team..., Claims Management, Resolve Issues, Curriculum Development, Training Delivery
Education
St. Mary's College of California
Bachelor of Arts (B.A.), Organizational Leadership
The Coca-Cola Company March 2013 - Present
Asset Acceptance January 2011 - July 2012
Humana July 2010 - December 2010
Ford Motor Credit Company January 2002 - March 2010
Skills
Business Development, Staff Development, Bookkeeping, Budget, Team Building, Business Planning, Business Intelligence, Business Process..., Leadership, Loss Prevention, Quality Auditing, PowerPoint, Microsoft Office
Education
Saint Leo University 2009 — 2015
Stone Oak Methodist Health System September 2012 - Present
SW General Hospital September 2010 - September 2012
Humana September 2002 - March 2005
Skills
Healthcare Management, Hospitals, Patient Safety, Nursing, Healthcare, Managed Care, Fetal Monitoring, Maternal-Child Health, Provider Relations, Newborn Care, NRP, BLS, ACLS
Education
San Antonio College
Associate's degree, Registered Nursing/Registered Nurse
Texas State University-San Marcos
Bachelor's degree, Health/Health Care Administration/Management
Southern Illinois Healthcare Foundation September 1993 - December 2007
Humana August 1990 - July 1993
Skills
Health Education, Medicine, Event Planning, Fundraising, Strategic Planning, Research
Education
Saint Louis University 1980 — 1983
Physician Assistant -Certified, Primary Care Medicine
Wellesley College 1971 — 1975
Bachelor of Arts (B.A.), Sociology / Anthropology
Humana September 2013 - Present
Hosting.com December 2006 - July 2013
Rose-Hulman Institute of Technology September 2004 - November 2006
neoteric hovercraft, inc. May 2004 - March 2006
Skills
Virtualization, Microsoft SQL Server, Load Balancing, Powershell, C#, Solution Architecture, HA Solutions, SRM 5.0, vCenter Server, VCP 3.5, VCP 4, ASP.NET AJAX, Data Center, Linux System..., Servers, CentOS, VCP4-DCV, Nagios, VMware ESX, High Availability, Red Hat Linux, DNS, Server Architecture, Debian, Apache, VMware Infrastructure, Bash, SAN, Cloud Computing, VMware, Disaster Recovery, Windows Server
Education
Rose-Hulman Institute of Technology 2000 — 2004
Bachelor of Science (BS), Computer Science
Humana June 2014 - Present
Humana January 2011 - June 2014
Humana May 2007 - January 2010
Skills
Business Analysis, Health Insurance, Requirements Gathering, Insurance, Process Improvement, SDLC, Requirements Analysis, Management, Business Process..., Project Management, Analysis, Risk Management, Visio, Business Requirements
Education
Rutgers University 1983 — 1987
bachelors, Computer Science
Rutgers University – Camden
Bachelor of Applied Science (B.A.Sc.), Computer Science
Humana December 2013 - Present
Arrow Child & Family Ministries, Inc. March 2013 - December 2013
Behavioral Health Associates, Inc November 2012 - April 2013
Lutheran Social Services of the South September 2010 - October 2012
Circles Of Care July 2007 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Texas A&M University-Corpus Christi 1996 — 1999
Master's degree, Educational Psychology
Sam Houston State University 1991 — 1993
Bachelor of Science (BS), Criminal Justice and Corrections
Humana March 2013 - Present
VIP Car Wash, Vehicle Care Systems, PDQ of The Rockies February 2011 - January 2013
Vechicle Care Systems, LLC July 2007 - February 2011
Skills
Outlook, Calendaring, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Spreadsheets, Accountability, Agenda Development, Appointment Scheduling, Team Building, Leadership Development, Cross-functional Team..., Team Leadership, Teamwork, Conference Organization, Conference Coordination, Event Planning, Event Management, Travel Management, Expense Management, Project Management, Personal Development, Customer Relations, Dispute Resolution, Business Strategy, Management, Supervisory Skills, QuickBooks, Payroll, Accounts Payable, Accounts Receivable, Account Reconciliation, Employee Engagement, Human Resources, Hospitality, Customer Service, CRM, Inventory Management, Quality Control, Health Insurance
Education
Wasatch Career Institute 1986 — 1989
Office Management, Office Management and Supervision with Business/Office Automation Technology and Data Entry, Honors
Salt Lake Community College 1982 — 1983
Certificate of Completation, Perioperative/Operating Room and Surgical Nurse/Nursing, Honor Roll
Humana January 2011 - Present
Lutheran Social Services of WI & Upper MI January 2000 - January 2011
Lutheran Social Services of WI & Upper MI February 1997 - February 2003
Ingraham Volunteers February 1991 - November 1993
Education
University of Southern Maine 1990 — 1992
Sociology and Psychology
Saint Anselm College 1986 — 1989
Nursing
Optum August 2015 - Present
Cigna HealthSpring November 2013 - August 2015
Molina Healthcare , Illinois February 2013 - October 2013
Concentra Primary Care May 2012 - February 2013
Centene coorporation, Illinicare June 2011 - May 2012
Humana 2006 - 2008
Humana 2006 - 2008
Humana 2006 - 2008
Skills
Certified Case Manager, Medicare, Nursing, Medicaid, Case Management, Inpatient, Home Care, Managed Care, Patient Advocacy, Patient Education, Medical/Surgical, HIPAA, Patient Safety, Healthcare Management, Acute Care, Healthcare
Education
Northern Illinois University 1985 — 1989
BSN, Registered Nursing/Registered Nurse
Saint Francis Medical Center College of Nursing 1981 — 1984
diploma, Registered Nursing/Registered Nurse
St. Francis Medical Center, School of Nursing, Peoria, IL 1981 — 1984
Diploma Nursing, Registered Nursing/Registered Nurse