Verizon Wireless
Industry: Telecommunications company
DescriptionVerizon Wireless is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless is the largest wireless telecommunications provider in the United States. The company is headquartered in Basking Ridge, New Jersey. Headquarters: New York City, New York, United States Parent organization: Verizon Communications Number of locations: 2,330 owned retail stores Network types: LTE, Code-division multiple access Subsidiaries: Alltel, Claro Puerto Rico,
Verizon Wireless List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Verizon Wireless. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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42,581 Verizon Wireless employees in database. Find out everything there's to know about Verizon Wireless employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Verizon Wireless Employees
Verizon Wireless October 2008 - May 2014
Verizon Wireless October 2006 - October 2008
Skills
Wireless, Telecommunications, Cellular Communications, Customer Retention, Call Centers, Troubleshooting, Customer Experience, Customer Satisfaction, Customer Service, Mobile Devices, Team Leadership, VoIP
Education
Robert Morris University 2002 — 2013
Bachelor's degree, Information Science/Studies
Center Area High School 1993 — 1997
Fifth Third Bank September 2015 - Present
BMO Harris Bank December 2014 - September 2015
Chase July 2012 - December 2014
Target January 2010 - July 2012
Verizon Wireless January 2008 - January 2010
Target June 2005 - December 2008
Skills
Loss Prevention, Retail, Accuracy and attention..., Bilingual- Fluent in..., Ability to make..., 3D Studio Max, Illustrator, Photoshop, Sales, Proficient in Microsoft..., Retail Banking, business banking, Supervisory Skills, Employee Training, Asset Protection, Credit Cards, Customer Satisfaction, Cash Management, Financial Risk, Investigation, Event Planning, Analysis, Loans, Teamwork, Security, Training, Team Building, Data Entry, Customer Service, Leadership, Banking, Team Leadership, Coaching, Microsoft Office
Education
Robert Morris College 2013 — 2016
Bachelor of Business Administration (B.B.A.), Concentration in Management
ITT Technical Institute 2005 — 2007
Associates of Applied Science in Computer, Multimedia Concentration, 3.2
Verizon Wireless January 2013 - April 2014
Verizon Wireless April 2012 - January 2013
Verizon Wireless October 2011 - April 2012
Verizon Wireless December 2010 - October 2011
Pierce and Associates September 2005 - October 2006
Property Insight November 2002 - September 2005
Skills
Customer Service, Technical Support
Education
Robert Morris University - Illinois
Bachelor's Degree, Business Administration and Management, General
Verizon Wireless May 2013 - Present
Enova International December 2012 - May 2013
AT&T September 2009 - March 2011
US Department of Homeland Security-TSA August 2002 - April 2008
Skills
Employee Relations, Interviews, Human Resources, Applicant Tracking..., Outlook, Office Administration, Administration, Sourcing
Education
Robert Morris College 1997 — 1999
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Triton College 1991 — 1992
Proviso East
Interactive One September 2015 - Present
Hearst Digital Media February 2015 - September 2015
WebMD November 2013 - February 2015
Microsoft May 2013 - November 2013
CMP Group January 2013 - February 2013
Ad Council of Rochester October 2012 - December 2012
RIT College Activities Board August 2011 - May 2012
Verizon Wireless June 2010 - August 2010
The College Driver March 2010 - May 2010
The Brodsky Organization July 2008 - November 2008
Skills
Social Media, Advertising, Email Marketing, Marketing Strategy, Public Relations, Customer Service, Marketing Research, Microsoft Office, Online Marketing, Press Releases, Time Management, Event Planning, Illustrator, Google Analytics, Photoshop, Windows, Blogging, OS X, Adobe Creative Suite, SEO, PowerPoint, Proposal Writing, DoubleClick, Freewheel, Vindico, MediaMind, Atlas, Salesforce.com, Customer Relations, Basic HTML, Creative Writing, CRM, Strategic Marketing..., Mac OS X, Tumblr, WiX, Yield Management, AdBook by Fattail, DFP, DFA
Education
Rochester Institute of Technology 2011 — 2012
MS, Communication and Media Technologies, Marketing
Rochester Institute of Technology 2007 — 2011
BS, Advertising and Public Relations Concentrations: Marketing, Sociology
Brooklyn Technical High School 2003 — 2007
NYS Advanced Regents Diploma, Civil Engineering
ADEX September 2013 - Present
Bisk Education September 2011 - September 2013
PERFORMANCE HONDA OF WESLEY CHAPEL July 2011 - September 2011
Best Buy November 2007 - August 2011
Verizon Wireless January 2011 - June 2011
Portrait Innovations August 2010 - January 2011
RCSD East High School 2010 - 2010
Sears Holdings Corporation June 2006 - September 2007
Friendly Ice Cream Corporation November 2005 - June 2006
Wilson Farms September 2004 - August 2005
Skills
Teaching, Customer Satisfaction, Security, Team Leadership, Management, Sales, B2B, Training, Curriculum Design, Customer Service, Teacher Training, Leadership, CRM, Recruiting, Time Management, PowerPoint, Microsoft Excel, Program Management, Strategy, Coaching
Education
Roberts Wesleyan College 2009 — 2010
a Masters; Dual Certification, Education; General and Special Education; teaching
UNIVERSITY AT BUFFALO 2006 — 2009
Bachelors, History; Economics and Political Science
Jeff's Auto Glass May 2014 - Present
Verizon Wireless January 2014 - Present
Verizon Wireless April 2013 - December 2013
Verizon Wireless February 2012 - April 2013
Delta Air Lines August 2010 - February 2012
Skills
Great communications..., Account Management, Prioritize Workload, Telecommunications, Billing Systems, Telecommunications..., Technical Support
Education
Robert Morris University 2008 — 2010
Communication, General
Canon-McMillan High School 2004 — 2008
General Studies
Black Knight Financial Services July 2014 - Present
ServiceLink (formerly LSI Appraisal) Panel Management March 2012 - July 2014
LSI Appraisal Management April 2008 - March 2012
LSI May 2005 - April 2008
LSI November 2002 - May 2005
Verizon Wireless March 2002 - November 2002
Sony Music March 1998 - September 2000
RPS August 1993 - March 1998
Skills
Customer Satisfaction, Training, Software Documentation, Management, CRM, Customer Service, Cross-functional Team..., Recruiting, Human Resources, Analysis, Networking, Coaching, Troubleshooting, Time Management, Sales
Education
Robert Morris University 1991 — 1993
Bachelor of Science, Business Administration; Marketing
Contract Assignments November 2012 - August 2013
Landis+Gyr February 2011 - July 2012
Exide Technologies July 2010 - November 2010
Verizon Wireless 2005 - 2010
Contract Assignments June 2002 - August 2005
American Fibers and Yarns Company February 1999 - April 2002
IMNET Systems 1994 - 1998
Skills
Office Administration, Microsoft Office, Meeting Planning, Meet Deadlines, Travel Planning, Expense Reports, Receptionist Duties
Education
Robert Morris University
Verizon Wireless
Skills
Account Management, B2B, Call Centers, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, LTE, Marketing, Mobile Devices, Mobile Technology, Product Management, Product Marketing, Sales, Sales Management, Sales Operations, Salesforce.com, Solution Selling, Telecommunications, Wireless
Education
Robert Morris University
Master of Business Administration (MBA)
MarketSource July 2014 - Present
BDS Marketing April 2014 - July 2014
MarketStar October 2012 - October 2013
Carphil's Help February 1997 - October 2012
Cellular Connection February 2010 - June 2010
Cricket Communications February 2009 - August 2009
T-Mobile September 2007 - April 2008
Verizon Wireless January 2007 - September 2007
AT&T July 2005 - May 2006
U.S. Cellular November 2003 - April 2005
Skills
Account Management, Brand Awareness, Customer Satisfaction, Merchandising, Sales, Training, B2B, Customer Service, Retail, Customer Experience, Cold Calling, Customer Retention, Direct Sales, Event Planning, Product Marketing, Sales Management, Sales Operations, Sales Presentations, Sales Process
Education
Westwood College-Dupage 2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections, 3.77 GPA
Robert Morris College 1998 — 1999
Associate's degree, Business Administration and Management, General, 2.5 GPA
Neovia Logistics August 2014 - Present
Menlo Worldwide Logistics June 2009 - Present
Verizon Wireless 2013 - 2014
PCC CHURCH October 1987 - September 2013
Livingston International April 2004 - July 2008
Skills
3PL, Warehousing, Warehouse Management, Transportation..., Logistics Management, Logistics, Transportation, Shipping, LTL, Distribution Center..., Freight, Freight Forwarding, Truckload
Education
bloom trail HS 1984 — 1988
Robert Morris College
Crown Castle June 2014 - Present
Verizon Wireless August 2002 - May 2014
OSI Outsourcing Inc. June 1996 - July 2002
Skills
Call Centers, Telecommunications, Customer Experience, Team Leadership, Managed Services, Team Building, Data Entry, Leadership, Networking, Customer Retention, Customer Satisfaction, Troubleshooting, Customer Service, Human Resources, Interviews, Positive Energy, Salesforce.com, Training, Vendor Management
Education
Strayer University 2013 — 2015
Master of Business Administration (MBA), Human Resources Management and Services
Robert Morris University 2009 — 2012
Bachelor of Science (BS), Organizational Leadership
Horizon Pharma plc July 2013 - Present
Verizon Wireless April 2007 - April 2013
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, Training, Customer Service, Team Leadership, Team Building, Customer Satisfaction, Inventory Management, Sales Management, Outlook, Account Management, Pharmaceutical Industry, Sales Operations
Education
Robert Morris University 1999 — 2003
Bachelor's degree, Business Management/Finance
Verizon Wireless January 2008 - May 2014
Verizon Wireless February 2003 - January 2008
Verizon Wireless December 2001 - February 2003
Adelphia Business Solutions December 1998 - January 2001
AT&T May 1997 - June 1998
AT&T May 1996 - May 1997
AT&T May 1988 - May 1996
Skills
Telecommunications, Call Centers, Business Operations, Logistical Planning, Project Coordination, Project Management, Administrative..., Customer Service, Facility Development, Personnel Selection, Interviewing Skills, Budgets, Visual Communication, Oral & Written..., Vendor Relationships, Time Management, Organization, Customer Experience, Customer Retention, Wireless, Process Improvement, Management, Microsoft Office
Education
Robert Morris University
Bachelor of Science (BS), Business Administration and Management, General
Verizon Wireless March 2013 - Present
Verizon Wireless January 2010 - March 2013
Verizon Wireless January 2007 - December 2009
Verizon Wireless January 2006 - December 2006
Verizon Wireless September 2004 - December 2005
Skills
Wireless Networking, CompTIA A+ Certification, Communication Skills, Computer Network..., Employee Training, Hardware, Networking, Operating Systems, Process Improvement, Project Management, Technical Support, Time Management, Troubleshooting, Call Centers, Laptops, Network Engineering, Routers, Customer Experience, Customer Retention, Customer Satisfaction, Management, Mobile Devices
Education
Robert Morris University 2005 — 2006
Master of Science (M.S.), Information Technology
Robert Morris University 2001 — 2005
Bachelor of Science (B.S.), Information Technology
Liberty Mutual Insurance June 2014 - Present
Liberty Mutual Insurance October 2013 - June 2014
Liberty Mutual Insurance April 2012 - October 2013
Verizon Wireless September 2010 - April 2012
Skills
Selling, Cold Calling, Insurance, Account Management, Small Business, Life Insurance, Customer Service, Sales Management, Sales, Direct Sales, Marketing, Customer Retention, Customer Satisfaction
Education
Roberts Wesleyan College 2006 — 2010
Bachelor of Science (B.S.), Business Administration
Aetna November 2013 - Present
Coventry Health Care January 2012 - November 2013
Mckesson Automation June 2008 - January 2012
Pittsburgh Force September 2008 - January 2010
Verizon Wireless February 2005 - January 2008
Wal-Mart June 1998 - July 2000
Skills
Customer Service, Call Center, Billing, Outlook, Business Analysis, Microsoft Office, Visual Basic, MUMPS, SQL, Call Centers, Visio
Education
Robert Morris University 2011 — 2013
Master of Human Resource Management, HR
Robert Morris University Moon 2007 — 2009
Master of Science, Organizational Leadership
Robert Morris University Moon 2000 — 2004
B.S, Information Science; Computer Information Science
Verizon Wireless January 2012 - Present
HP/Talisman Energy November 2011 - December 2011
LANTek July 2011 - November 2011
MCMC LLC Corp August 2007 - May 2011
Armstrong Group of Company's March 2007 - August 2007
Contractor - AEC Group November 2006 - March 2007
Allegheny Financial Group June 2004 - November 2006
Skills
Microsoft Exchange, Servers, Windows Server, Microsoft SQL Server, Networking, Troubleshooting, Windows 7, Windows XP, Technical Support, Software Installation, Active Directory, SQL
Education
International Academy of Design and Technology
Associate
New Horizons - Learning Centers
Robert Morris University
Bachelor Degree, Business Communication and Information Systems
Southwest Hotel Management April 2014 - Present
Concord Hospitality Enterprises May 2013 - October 2013
Concord Hospitality Enterprises May 2012 - May 2013
Verizon Wireless May 2007 - July 2010
Skills
Customer Satisfaction, Customer Service, Inventory Management, Sales, Sales Management, Hospitality, Hospitality Management, Hotels, Food, Customer Retention, Food, Hiring
Education
Robert Morris University 2015 — 2017
Bachelor of Science (B.S.), Business Administration with Concentration in Hospitality and Tourism
Verizon March 2014 - Present
Verizon Wireless May 2013 - July 2014
Verizon Wireless November 2010 - May 2013
Verizon Wireless November 2008 - November 2010
Verizon Wireless April 2006 - November 2008
Skills
Change Management, Selling, Positioning, Team Building, Technology, Troubleshooting, Motivation, Presentations, Wireless Networking, Wireless Data
Education
Robert Morris University 2004 — 2008
Information systems and communications, Computer and Information Sciences and Support Services
Computer Tech 1999 — 2000
Certificate in LAN admin, Computer Systems Networking and Telecommunications
Instructional Council November 2013 - Present
Gail Borden Library November 2012 - Present
Verizon Wireless October 2002 - April 2006
Skills
Assist with Display Set..., Running Errands, Backup for Copy Center, Assist/Independently..., Call Center Customer..., Microsoft Office, Customer Service, Fundraising, Event Planning, Microsoft Word, Outlook, Telephone Skills, Process Improvement, Leadership, Social Media, Public Speaking, Social Networking, Administration, Call Centers, Software Documentation
Education
Robert Morris College 1997 — 2000
Associate of Arts and Sciences (A.A.S.), Graphic Design and Multimedia Arts
Verizon Wireless June 2012 - Present
Motorparts of Michigan LLC May 2011 - Present
The Christian Manifesto December 2007 - Present
Cogito Credo March 2011 - 2011
Rochester College August 2005 - December 2008
Skills
Editing, Blogging, Creative Writing, Press Releases, Public Speaking
Education
Rochester College 2011 — 2013
Master's, Religious Education
Rochester College 2005 — 2010
BA, Christian Ministry
Rochester College 2005 — 2010
BS, History
CooperVision February 2014 - Present
OneStream Networks December 2010 - February 2014
Clearwire March 2010 - November 2010
Verizon Wireless June 2008 - March 2010
Verizon Wireless April 2005 - June 2008
Verizon Wireless 1998 - 2006
Sprint May 1995 - March 1998
Cellualr One 1994 - 1995
Skills
Microwave, Ethernet, Wireless, Telecommunications, CDMA, Optical Fiber, Switches, 4G, Cellular Communications, Computer Network..., LTE, Program Management, DWDM, IP, T1, Networking, VoIP, LAN-WAN, Troubleshooting, Network Design, Network Engineering, Security, Unified Communications, Telephony, Fiber Optics, SIP, Managed Services, DSL, Wireless Networking, WAN, WiMAX, Routing, MPLS
Education
Roberts Wesleyan College 2009 — 2010
Bachelor of Science; 2010, Organizational Management
Empire State College 1994 — 1994
Associates of Science, Liberal Arts
Eastridge High School 1981 — 1985
Leslie Transportation Group, LLC October 2013 - Present
Concentra February 2013 - September 2013
CW Inc November 2011 - January 2013
Express Business Services, LLC d.b.a. Freedom Wireless March 2011 - October 2011
AT&T October 2009 - February 2011
Verizon Wireless March 2006 - September 2009
Verizon Wireless July 2002 - February 2006
MCI WorldCom December 2001 - July 2002
Skills
Sales Operations, Sales, CRM, Customer Satisfaction, Cold Calling, Negotiation, Networking, Customer Service, Wireless, Time Management, Insurance, Credit, Customer Retention, Sales Process, Customer Experience, Direct Sales, Account Management, B2B, Sales Management, Solution Selling
Education
Waynesburg College 2010 — 2012
MBA, Business, 3.63
Robert Morris University 2005 — 2009
B.S, Professional Communication and Information Systems
Microsoft August 2015 - Present
Cisco Systems August 2010 - August 2015
Verizon Wireless June 2009 - May 2010
Rochester Institute of Technology December 2008 - May 2009
Cisco Systems March 2008 - August 2008
Skills
Networking, CCNA, Cisco IOS, Network Design, Troubleshooting, Cisco Technologies, Network Engineering, Wireless Networking
Education
Rochester Institute of Technology 2006 — 2010
BS, Applied Networking & System Administration, Communications
American Efficient July 2014 - November 2014
Portables Unlimited March 2013 - December 2013
T-Mobile February 2010 - August 2012
T-Mobile USA October 2008 - February 2010
T-Mobile October 2008 - January 2010
T-Mobile May 2007 - September 2008
T-Mobile November 2005 - April 2007
Verizon Wireless August 2004 - October 2005
QuickPage Communications January 2004 - July 2004
Skills
Wireless, Customer Retention, Sales Operations, Sales Management, Sales Process, Customer Satisfaction, Direct Sales, Account Management, Customer Experience, Telecommunications, Mobile Technology, Mobile Devices, Training, Team Building, Sales Presentations, Selling, Sales
Education
Robert Morris University 2010 — 2012
Currently enrolled, Organizational Studies
Pennsylvania State University 2001 — 2002
B.A, Psychology
University of Pittsburgh 1998 — 1999
Baldwin High School
Verizon Wireless April 2014 - Present
Verizon Wireless October 2012 - March 2014
Verizon Wireless June 2011 - October 2012
Skills
Training, Wireless, Leadership, Telecommunications, Direct Sales, Customer Service, Account Management, Project Management, Sales Management, Customer Retention, Sales Process, Organizational..., Customer Experience, Customer Satisfaction, Employee Training, Cold Calling, VoIP, Call Center, Sales Operations, Leadership Development, Solution Selling, Mobile Devices, Needs Analysis, Retail, Vendor Management, Call Centers, Coaching, Instructor-led Training, Team Building, Product Management, Performance Management, Employee Relations, Onboarding, Cellular Communications, B2B, Process Improvement, Program Management, Team Leadership, Cross-functional Team..., Training Delivery, Quotas, M2M, Management, Strategic Planning, Recruiting, Sales, Change Management, 4G, EVDO, Selling
Education
Roberts Wesleyan College 2003 — 2005
Masters in Strategic Leadership, Organizational Management, Leadership
EdisonLearning July 2012 - Present
EdisonLearning September 2010 - July 2012
Robert Half Technology March 2010 - September 2010
Sanford Brown Institute September 2004 - July 2009
Aetna September 2002 - December 2003
United States Army Reserve May 1989 - March 2003
Verizon Wireless December 2001 - August 2002
Management Science Associates December 1999 - May 2001
UPMC October 1994 - December 1999
Reesebrothers 1992 - 1993
Skills
Microsoft Office, Outlook, SQL, Teamwork, XP, Technical Writing, Voice Over, User Interface Design, Service Desk, Script Editing, Software Training, Transportation, Requirements Gathering, Active Directory, User Management, Client Services, Documentation, Business Analysis, Military, Healthcare, Curriculum Development, Software Documentation, E-Learning, Microsoft Excel, Teaching, Training, Instructional Design, Microsoft Word, Software Development, Troubleshooting, Scrum, Certified Scrum Master...
Education
University of Pittsburgh 1998 — 2001
MS, Information Sciences
Robert Morris University 1985 — 1989
BS, Business Administration (Transportation Management)
Langley High School 1980 — 1984
Stango and Associates Inc July 2003 - Present
HireQuest August 2001 - April 2003
Verizon Wireless February 1999 - March 2001
Education
Rochester Institute of Technology 1993 — 1997
Engineering, Science
Urban League of Rochester June 2013 - Present
Urban League of Greater Rochester June 2012 - June 2013
Paychex September 2010 - August 2012
United Way of Greater Rochester October 2007 - August 2010
Verizon Wireless August 2006 - September 2007
Buffalo Bisons 2006 - 2006
Skills
Marketing, Nonprofits, Community Outreach, Recruiting, Management, Training, Marketing Communications, Sales, Leadership, Customer Service, Analysis, Account Management, Research, Program Management, Supervisory Skills, Event Planning, Public Speaking
Education
Roberts Wesleyan College
Masters of Science, Marketing
University at Buffalo
Bachelor's, Communication
Remedy Intelligent Staffing November 2014 - Present
Aerotek May 2013 - August 2014
Kaiser Siding and Roofing January 2013 - April 2013
Adecco Employment Services, Recruitment Center of Excellence June 2011 - January 2013
Verizon Wireless 2008 - 2011
Skills
Applicant Tracking..., Onboarding, Customer Service, Technical Recruiting, Recruiting, Interviews, Customer Satisfaction, Talent Acquisition, Management, Employee Relations, Leadership, Temporary Staffing, Cold Calling, College Recruiting, Sourcing, PeopleSoft, Human Resources, Internet Recruiting, Team Building, Budgets, Screening, Temporary Placement, Contract Recruitment, Hiring, Training, Benefits Negotiation, Screening Resumes, Staffing Services, Resume Writing, Permanent Placement, Business Development, Background Checks, RPO, Executive Search, Job Fairs, Consulting
Education
Roberts Wesleyan College 2005 — 2011
Masters, Theology
University at Albany, SUNY 2000 — 2004
BA, Political Science
School Without Walls
Cavanaugh & Associates, P.A. April 2015 - Present
Herff Jones August 2012 - April 2015
The Education Center October 2006 - April 2012
Travel Media Group September 2001 - October 2006
Verizon Wireless March 1996 - September 2001
Crown American Hotels 1993 - 1996
Skills
Advertising, Training, Account Management, Sales Management, Marketing Strategy, Sales, Market Planning, Customer Service, Advertising Sales, Social Media Marketing, Marketing, Email Marketing, Trade Shows, Online Advertising, B2B
Education
Robert Morris University 1980 — 1985
BA, Marketing
Robert Morris University 1980 — 1985
Bachelor of Arts (B.A.), Marketing
PNC February 2013 - Present
PNC November 2011 - February 2013
PNC Financial Services September 2010 - November 2011
Verizon Wireless January 2009 - September 2010
Verizon Wireless August 2005 - January 2009
Verizon Wireless August 2002 - August 2005
Verizon Wireless November 2001 - August 2002
Skills
Vendor Management, Software Documentation, Visio, Analysis, Project Management, Leadership, Training, CRM, Business Process, MS Project, Management, Testing, PMP, Operations Management, Recruiting, Customer Service, Microsoft Excel, User Acceptance Testing, Call Centers, PowerPoint, Business Intelligence, Business Analysis, SDLC, Banking, Strategy, Business Requirements, Systems Analysis, Process Improvement
Education
Villanova University 2005 — 2006
Certification, PMP
Robert Morris University 2003 — 2004
MBA
University of Pittsburgh 1997 — 2001
B.S.B.A., Marketing
Verizon Wireless 2013 - Present
Verizon Wireless January 2007 - May 2013
Collections etc January 2003 - March 2005
RR Donnelley March 2002 - August 2002
Skills
Spanish-speaking, Supervisory Skills, Sales, Sales Management, Customer Service, Help Desk Support, Desktop Application..., Microsoft Office, Employee Training, Development Of Employees, Highly motivated..., Multi Tasking, Work in A Fast Paced..., Team Management, Tech Savy, Mobile Technology, Telecommunications, Wireless, Mobile Devices, Customer Experience, Customer Retention, Sales Operations, Customer Satisfaction, Direct Sales, Account Management, Sales Process, Solution Selling, Networking, Troubleshooting, Cellular Communications, Management, Cold Calling, Team Leadership, Leadership, B2B, Team Building, Inventory Management, Time Management, Coaching, VoIP, Routers, Switches, Training
Education
Robert Morris University - Illinois 2015 — 2017
Bachelor of Technology (B.Tech.), Computer Systems Networking and Telecommunications
Robert Morris College 2001 — 2003
Verizon Wireless January 2013 - Present
AT&T Mobility 2008 - 2012
Skills
Proficient Communicator, Proficient in Microsoft..., Sales Operations, Customer Service, Six Sigma, Total Quality Management, Mobile Technology, Project Management, Adobe Acrobat, OPUS operating system, Leadership Development, Team Leadership, Product Marketing, Telecommunications, Customer Retention
Education
DePaul University 2009 — 2012
Bachelor of Commerce (B.Com.), Entrepreneurship, Business Management
Robert Morris College 2007 — 2009
Associate of Science (AS), Business Administration and Management, General
Robert Morris University - Illinois
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Oak Hill Marketing-Napleton Automotive Group February 2014 - June 2015
Proven Business Systems 2012 - January 2014
Verizon Wireless January 2003 - March 2012
Skills
Marketing, Customer Service, Sales, Sales Management, Management, Team Building, B2B, Retail, Time Management, Project Planning, Strategic Planning, Customer Satisfaction, Training, New Business Development, Cold Calling, Direct Sales, Microsoft Office, Social Media, Account Management, Pricing, Solution Selling, Inventory Management, Sales Process, Selling, Negotiation, Team Leadership, Leadership, Customer Retention, Program Management, Marketing Strategy, Salesforce.com, Sales Operations, Microsoft Excel
Education
Saint Xavier University 2011 — 2011
MBA, Marketing, Management
Robert Morris University - Illinois 2008 — 2010
BBA, Management
Verizon Wireless November 2014 - Present
Verizon Wireless February 2013 - October 2014
Verizon Wireless November 2010 - February 2013
Muir Omni Graphics April 2010 - March 2011
Galesburg's Chamber of Commerce November 2009 - February 2010
Country Club June 2008 - September 2009
Red Zin August 2007 - May 2008
Longhorn Steakhouse May 2005 - June 2007
Olive Garden February 2003 - May 2005
Skills
Customer Service, Leadership, Management, Microsoft Office, Account Management, Sales, Sales Management, Telecommunications, Marketing, Team Leadership, Customer Retention, Time Management, Sales Operations, Networking, Wireless, Team Building, Direct Sales
Education
Robert Morris University - Illinois 2008 — 2009
Business Management, Business administration, Marketing, Advertising
AXIOM Sales Force Development, Inc. January 2013 - Present
Empowered Girls Alliance 2015 - 2015
ROC_ATD 2015 - 2015
AXIOM Sales Force Development, Inc. August 2010 - December 2012
Verizon Wireless September 2005 - August 2010
Verizon Wireless June 2004 - September 2005
Verizon Wireless March 2002 - June 2004
Verizon Wireless June 2001 - March 2002
Verizon Wireless August 2000 - June 2001
Frontier Communications June 1999 - August 2000
Skills
Sales Skills Training, Customer Service..., Performance Measurement, Mentoring, Performance Management, Curriculum Development, Performance Consulting, Cross-functional Team..., Performance Improvement, Business Process..., Program Implementation, Leadership Development, Sales Leadership..., Selling Skills, Project Management, Training, Program Management, Instructor-led Training, Instructional Design, Needs Analysis, Team Building, Process Improvement, Coaching, Management, Training Delivery, Leadership, Workshop Facilitation, Blended Learning, Call Centers, Employee Training, Customer Satisfaction, Customer Retention, Employee Relations, CRM, Learning Management, Consulting, Organizational..., Executive Coaching, Sales, Enterprise Software, Analysis, Software Documentation, Time Management, B2B, Sales Operations, Interviews, E-Learning, Technical Training, Sales Process, Customer Experience
Education
St. John Fisher College 2011 — 2013
MS, OL/HRD
Rochester Institute of Technology 2010 — 2011
MBA courseware
Syracuse University 1999 — 2001
n/a, MSW
State University of New York College at Brockport 1995 — 1999
BS, Criminal Justice & History
West Corporation August 2013 - Present
Self Employed July 2010 - Present
Verizon Wireless September 2007 - July 2010
ManpowerGroup October 2004 - August 2007
Skills
Accounts Payable, Microsoft Office, Office Equipment, Accounts Receivable, Payroll, Data Entry, Spreadsheets, QuickBooks, Outlook, Customer Service, Accounting, Invoicing, PeopleSoft, Inventory Management, Call Center, Customer Satisfaction, Account Reconciliation, Microsoft Excel, Access, Office Management, Budgets, Bookkeeping, General Ledger, Time Management, Supervisory Skills, Administration
Education
Robert Morris University 2006 — 2008
Bachelor of Business Administration, Management
Robert Morris University 2004 — 2006
Associate in Applied Science, Business Administration
CDK Global (formerly ADP Dealer Services) July 2015 - Present
CDK Global (formerly ADP Dealer Services) December 2013 - July 2015
Verizon Wireless December 2012 - December 2013
Verizon Wireless March 2011 - December 2012
Verizon Wireless February 2010 - February 2011
Verizon Wireless September 2009 - February 2010
Verizon Wireless December 2006 - September 2009
Verizon Wireless August 2008 - September 2008
Verizon Wireless May 2005 - December 2006
Best Buy April 2004 - February 2005
Skills
Sales, New Business Development, Direct Sales, Wireless, Solution Selling, Strategy, Selling, Sales Process, Account Management, Management, Customer Retention, Sales Operations, Cold Calling, Telecommunications, B2B, Salesforce.com, Mobile Devices, Sales Management, Sales Presentations, Customer Satisfaction, M2M, Unified Communications, Qualifying Prospects, Managed Services, Channel, Automotive, Software Sales, CRM
Education
Robert Morris University 2002 — 2007
Master of Science; Bachelor, Science, 3.5
City Colleges of Chicago October 2013 - Present
Hyatt Place March 2012 - April 2013
Robert Morris University, Chicago, IL November 2010 - February 2011
Madden Communications July 2005 - April 2007
Sams Club August 2004 - February 2005
Verizon Wireless July 2002 - July 2003
worldcom wireless January 2002 - June 2002
Ameritech November 2000 - October 2001
CarMax January 2000 - December 2000
Skills
Customer Service, Telecommunications, Hotels, Microsoft Word, Microsoft Excel, PowerPoint, Windows, Outlook, Knife Skills, Retail, Customer Satisfaction, Customer Retention, Customer Support, Wireless, Food, Troubleshooting, Menu Development, Food & Beverage, Restaurants
Education
Robert Morris College 2009 — 2011
Associate of Arts and Sciences (AAS), Culinary Arts/Chef Training
Verizon Wireless December 2013 - Present
U.S. Cellular August 2009 - December 2013
U.S. Cellular April 2008 - August 2009
Skills
Customer Satisfaction, Wireless, Sales, Cellular Communications, Customer Retention, Direct Sales, Cold Calling, Customer Experience, Quotas, Telecommunications, Sales Process, Sales Operations, Mobile Devices, Retail, Team Leadership, M2M, B2B, Solution Selling, Selling
Education
Robert Morris College 2011 — 2013
Business
LA Fitness February 2014 - Present
Basking Ridge, NJ March 2012 - January 2013
Oticon Inc February 2012 - October 2012
Verizon Wireless 2001 - 2009
Skills
Account Management, Cross-functional Team..., Project Management, Sales Management, Sales Operations, Product Management, Product Development, Product Marketing, Medical Devices, Customer Experience, Direct Sales, Process Improvement, Competitive Analysis, Customer Retention, Leadership, Management, Telecommunications, Team Building, Vendor Management, Wireless, Mobile Devices, Sales, Team Leadership, Solution Selling, Customer Service, Training
Education
Robert Morris University 2002 — 2004
Business Administration and Management, General
Robert Morris University 2002 — 2003
Business Administration and Management, General
Verizon Wireless 2012 - Present
Verizon Wireless June 2010 - December 2011
Verizon Wireless June 2008 - June 2010
Skills
Wireless, Wireless Networking, Blackberry, Telecommunications, Customer Satisfaction, A+ Certified, Troubleshooting, VoIP, Computer Hardware, Cisco, Customer Relations, Disaster Recovery, Remote Data Capture, Fleet Optimization, Apple, Tablets in the workplace, Tank Monitoring, Creating New Revenue..., 4G, B2B, Sales, Customer Service, Cisco Technologies
Education
Rochester Community and Technical College 2003 — 2005
Business Management
Lewiston Altura High School 1998 — 2003
J.P. Morgan April 2014 - Present
Bank of America July 2011 - April 2014
Merrill Lynch October 2009 - July 2011
Origin Digital (an Accenture company) 2008 - 2009
Time Inc. Interactive 2008 - 2008
ROO 2007 - 2008
Ramsoft Systems Inc 2006 - 2008
Rapidigm 2004 - 2006
Verizon Wireless 2000 - 2004
Skills
Management, Vendor Management, Web 2.0, Projects, Portfolio Management, Program Management, SDLC, MS Project, Project Management, PMO, Software Development, CRM, Scrum, Team Management, Business Analysis, Software Project..., IT Strategy, Business Intelligence, Project Portfolio..., Requirements Analysis, Agile Methodologies, Enterprise Architecture
Education
Rochester Institute of Technology 1999 — 2000
MS, IT
Modis August 2014 - Present
Verizon Wireless August 2010 - September 2013
Verizon Wireless October 1998 - September 2013
Skills
Project Management, Microsoft Office, Event Management, Budgets, Operations Management, Call Centers, Telecommunications, Cellular Communications, Customer Experience, Customer Satisfaction, Wireless, Call Center, Project Planning, Management, Training, Team Leadership, Team Building, Sales Operations, Customer Retention
Education
University of Phoenix 2007 — 2008
Associate of Arts (AA), Accounting, 4.0
Roberts Wesleyan College 1992 — 1995
Bachelor's degree, Music
Iberdrola USA July 2014 - Present
Sentry Group May 2012 - June 2014
Verizon Wireless 2005 - April 2012
Chamber of Commerce 2010 - 2010
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Team Leadership, Staff Development, Project Management, Team Management, Workflow Management, Blogging, Creative Writing, Marketing, Leadership, Social Networking, Time Management, Team Building, Microsoft Word, Social Media
Education
Roberts Wesleyan College 2009 — 2010
Bachelor's, Organizational Management, 3.86
Monroe Community College
Associate of Science (A.S.), Liberal Arts and Sciences
West Side Community Services April 2015 - Present
Concordia Place May 2011 - Present
1199SEIU Training and Upgrading Fund October 2014 - April 2015
After School Matters October 2010 - June 2014
Center on Halsted September 2008 - October 2010
Monroe Community College July 2007 - July 2008
Quincy Tax Service January 2005 - July 2008
Verizon Wireless September 2005 - July 2006
Rochester Institute of Technology June 2001 - September 2005
Skills
Grants, Training, Program Development, Community Outreach, Youth Development, Nonprofits, Leadership, Community Development, Strategic Communications, Program Evaluation, Research, Mental Health, Public Speaking, Higher Education, Positive Youth..., Teaching, Youth Programs, Social Networking, Social Media, Program Facilitation, Resource Management, Interviews, Volunteer Management, Grant Writing, Young Adults, Adult Education, Instructional Design, Event Planning
Education
State University of New York College at Brockport 2004 — 2006
MPA, Non-Profit Management
Rochester Institute of Technology 2000 — 2004
Bachelors, Business Administration
Dunkin' Brands July 2014 - Present
7-Eleven June 2012 - Present
Northeast Retail Services 2010 - June 2012
Verizon 2004 - 2010
Verizon 1999 - 2005
Verizon Wireless 1995 - 1999
Skills
Real Estate, Retail, Selling, Customer Service, Inventory Management, Store Management, Contract Negotiation, Real Estate Development, Merchandising, Customer Satisfaction, Direct Sales, Customer Retention, Negotiation, Sales Management, Sales, Location Intelligence, Management, Budgets, Strategy, Real Estate Economics
Education
Rochester Institute of Technology
TCS October 2011 - Present
Flower City Printing December 2009 - September 2011
Homedata Rochester Inc September 2007 - November 2009
Verizon Wireless 2006 - 2006
Polo Ralph Lauren 2004 - 2005
Skills
Windows, Disaster Recovery, Juniper, QoS, RHEL, Servers, VMware, System Administration, Active Directory, Network Security, Network Administration, Windows Server, Virtualization, Linux
Education
Rochester Institute of Technology 2003 — 2007
BS, Network, Security and Systems Administration
Verizon Wireless June 2014 - Present
Verizon Wireless May 2013 - June 2014
Verizon Wireless September 2012 - May 2013
Verizon Wireless April 2012 - September 2012
Verizon Wireless 2010 - April 2012
Skills
RF, RF design, Microsoft Word, Wireless, Microsoft Office, Telecommunications, LTE, Process Improvement, Mobile Devices, Cellular Communications, 4G
Education
Rochester Institute of Technology 2003 — 2008
BS, Applied Mathematics
CVS Health May 2015 - Present
CVS Health June 2014 - May 2015
Verizon Wireless October 2011 - May 2014
Verizon Wireless August 2007 - October 2011
Verizon Wireless September 2005 - August 2007
Verizon Wireless November 2003 - September 2005
Verizon Wireless October 2002 - November 2003
City of Pittsburgh December 2001 - August 2002
Payless ShoeSource January 2001 - December 2001
Town of Bethlehem July 1999 - January 2001
Skills
Customer Service, Wireless, Team Building, Customer Relations, Interviews, Recruiting, Call Centers, Invoicing, Training, Process Improvement, Management, Quality Assurance, Troubleshooting, Leadership, Telecommunications, Firearms, Billing, Strategic Planning, Supervisory Skills, Job Coaching, Microsoft Office, Computer Proficiency, Career Development..., Employee Recognition, Reporting & Analysis, Corrective Actions, Performance Improvement, Great Motivator, Cost Control, Sales Management, Sales Process, Customer Experience, Customer Satisfaction, Team Leadership, Mobile Devices, Cross-functional Team..., Technical Support, Networking, Account Management
Education
Robert Morris University 2007 — 2011
M.S., Communications / Information Systems
Robert Morris University 2004 — 2007
B.S., Communications / Information Systems
Profile High School 1986 — 1989
College Preparitory Diploma, Math/science
Cardigan Mountain School 1982 — 1986
Diploma, Middle / High School, 6th - 9th
Verizon November 2012 - October 2014
Verizon Vodafone Enterprise Services May 2011 - November 2012
Verizon Wireless September 2002 - May 2011
AT&T 2001 - 2002
AirTouch Paging February 2001 - October 2001
Verizon Wireless Messaging Services May 2000 - February 2001
Verizon Wireless Messaging Services June 1999 - May 2000
Verizon Wireless Messaging Services December 1988 - May 1999
Skills
Wireless, Solution Selling, Telecommunications, Direct Sales, M2M, Mobile Devices, Product Management, Unified Communications, B2B, Customer Retention, Product Marketing, Customer Experience, Sales, Leadership, Cross-functional Team..., Cold Calling, Sales Operations, Managed Services, Selling, Account Management, VoIP, Call Centers, Vendor Management, Sales Process, Customer Satisfaction, Strategic Partnerships, SaaS, Cloud Computing, Salesforce.com, Professional Services, Channel Partners, Sales Management, Management, Leadership Development, Business Analytics, Social Selling, Digital Media
Education
Robert Morris University 1984 — 1986
BSBA, Business Administration
Scotia Glenville High School
Trib Total Media April 2015 - Present
Republic Services February 2013 - January 2015
Waste Management 2011 - 2012
Verizon Wireless 2004 - 2009
AT&T September 1984 - October 2002
Skills
Account Management, Management, Customer Service, Direct Sales, Sales Management, Sales Process, Sales Operations, Customer Retention, Leadership, Process Improvement, Salesforce.com, Team Building, Outside Sales, Contract Negotiation, Forecasting, Budgets, Customer Satisfaction, Sales Presentations, Recycling, Waste, Solid Waste, Key Account Development, Sales, Strategic Planning, Mobile Communications, Corporate Communications, Call Center Development, CRM Databases, New Business Development
Education
Robert Morris University
Bank of America 2014 - Present
Verizon Wireless 2011 - 2014
Skills
Customer Service, Sales, Project Management, Sales Management, Financial Analysis, Employee Relations, Training, Human Resources, Time Management, Customer Retention, People Management, Direct Sales, Cold Calling, Account Management, Finance, Sales Operations, Credit, Leadership, Solution Selling, Employee Training, Management, Team Building, Customer Satisfaction, Microsoft Office
Education
Roberts Wesleyan College 2012 — 2014
Masters of Science in Strategic Leadership
State University of New York College at Geneseo 2006 — 2010
Bachelor of Arts in Spanish
H.J. Heinz Company June 2014 - May 2015
Verizon Wireless October 2005 - May 2014
Verizon Wireless May 2003 - October 2005
Skills
Call Center, Account Management, Telecommunications, Wireless, Customer Service, Microsoft Excel, Microsoft Acess, Visual Basic, C++, COBOL, Power Point, Call Centers, Project Management, Networking, Troubleshooting, Analysis, Access, Program Management, Mobile Devices, Customer Satisfaction, Management, PowerPoint, Customer Retention, Sales
Education
Robert Morris University 2014 — 2015
Master of Science (M.S.), Data Analytics
University of Phoenix 2002 — 2005
Bachelor Degree in Applied Science, Computer Information Technology
Verizon Wireless September 2003 - Present
verizon Wireless 2000 - 2003
Verizon Wireless 1998 - 2000
Radio Shack 1986 - 1998
Skills
Microsoft Excel, Microsoft Word, Microsoft Exchange, Captivate, Camtasia, RoboHelp, PowerPoint, Adobe Acrobat, SnagIt, Photoshop, Red Dot, Instructor-led Training, Training Delivery, Customer Retention, Wireless, RedDot, Telecommunications, Curriculum Design, Customer Satisfaction, Curriculum Development, Training, Customer Service, Sales, Blended Learning, Needs Analysis, Instructional Design, Performance Consulting, Learning Management, Learning Management..., Employee Training, Technical Training, E-Learning, Call Centers, Software Documentation, Leadership Development, Customer Experience, Technical Writing, Staff Development, Adult Education, Training Facilitation, Workshop Facilitation, Management, ADDIE, Coaching, Career Development, Emotional Intelligence, Organizational..., Performance Improvement, Performance Management, Hands-on Training
Education
Robert Morris University 1985 — 2010
BS, Organizational Studies
Robert Morris University 1985 — 2010
Bachelor of Applied Science (BASc), Organizational Behavior Studies
American Eagle Outfitters March 2013 - Present
Verizon Wireless October 2012 - March 2013
Verizon Wireless April 2010 - October 2012
Verizon Wireless December 2008 - April 2010
Verizon Wireless September 2006 - December 2008
Verizon Wireless January 2004 - September 2006
Skills
Team Management, Campaign Planning, Consumer Insights, Business Development, Teradata, Account Management, Mobile Devices, Marketing Management, Strategy, Competitive Analysis, Market Planning, Process Improvement, Call Centers, Online Marketing, B2B, Vendor Management, Direct Marketing, Marketing, Product Marketing, Marketing Strategy, Analytics, Customer Insight, Campaign Plans, Cross-functional Team..., Data Analysis, CRM, Email Marketing, Team Leadership, Market Research, Forecasting, Digital Marketing, Analysis, Integrated Marketing, SDLC, Telecommunications, E-commerce, Business Analysis, Customer Experience, Customer Retention, Product Management, Tableau, Enterprise Software, Leadership, Multi-channel Marketing, Strategic Partnerships, B2B Marketing
Education
Robert Morris University 2004 — 2006
MS, Information Systems Management
Robert Morris University 1999 — 2002
BSBA, Marketing
Verizon Wireless November 2001 - Present
Skills
Sales Operations, Wireless, Telecommunications, 4G, Call Centers, M2M, Team Leadership, Mobile Devices, Customer Satisfaction, Quotas, Customer Retention, Selling, Cold Calling, LTE, Sales Process, Direct Sales, Managed Services, Solution Selling, Sales Management, Strategic Partnerships, Cellular Communications, Customer Service, Mobile Technology, Unified Communications, Sales, Contract Negotiation, Troubleshooting, Sales Presentations, VoIP, B2B, Account Management, CDMA, Wireless Networking, Leadership, Customer Experience
Education
Saint John Fisher College 2004 — 2007
Bachelor of Business Administration (BBA), 3.5
Roberts Wesleyan College 1996 — 1998
Bachelor of Business Administration (B.B.A.)
Verizon Wireless
Skills
Call Centers, Customer Service
Education
Liberty University 2008 — 2012
Bachelor of Science (BS), Multi/Interdisciplinary Studies
Liberty University 2008 — 2009
Associate's degree, Psychology
Rochester College 2006 — 2009
associates, Liberal Art
Bio-Rad Laboratories June 2013 - Present
BioExpress March 2006 - June 2013
Verizon Wireless October 2002 - November 2005
Education
Robert Morris University 1995 — 2000
BA, Corporate Communications
CGI November 2014 - Present
Verizon Wireless July 2014 - November 2014
Delaware North Companies May 2007 - December 2010
Skills
Customer Service, Microsoft Office, Hospitality, Management, Microsoft Excel, Event Management, Sales, Event Planning, Microsoft Word, Leadership
Education
Roberts Wesleyan College 2008 — 2009
Caledonia Mumford High School 2004 — 2008
High school degree
BNY Mellon October 2014 - Present
BNY Mellon Women's Initiative Network May 2013 - Present
BNY Mellon December 2013 - October 2014
BNY Mellon Wealth Management May 2012 - December 2013
Citizens Bank April 2010 - April 2012
Verizon Wireless November 2009 - April 2010
Citizens Bank June 2007 - November 2009
Skills
Data Analysis, Process Improvement, Customer Service, Strategic Planning, Leadership, Coaching, Microsoft Excel, Team Leadership, Public Speaking, Organizational Behavior, Leadership Development, Team Building, Change Management, Project Management, Program Facilitation, Training, SharePoint, WebEx
Education
Robert Morris University 2012 — 2015
Master of Business Administration (M.B.A.)
Robert Morris University 2012 — 2015
Master's Degree, Human Resources
William & Mary 2002 — 2006
BA, Religious Studies, Anthropology
911 Emergency Telecom Company (911 ETC) November 2014 - Present
Link Computer Corporation April 2014 - August 2014
Verizon Wireless June 2005 - March 2014
Skills
Telecommunications, Unified Communications, Enterprise Mobility, Account Management, Business Development, Wireless, Strategic Sales Plans, Contract Negotiation, M2M, Direct Sales, Cold Calling, Customer Retention, Solution Selling, Managed Services, Sales Process, Salesforce.com, Enterprise Software, SIP, VoIP
Education
Robert Morris University
Bachelor's Degree, Marketing
Panasonic June 2002 - Present
Panasonic June 2002 - Present
Panasonic June 2002 - Present
WorldCom Wireless January 2001 - January 2002
Verizon Wireless January 1998 - January 2001
Skills
Management, Project Planning, Sales, Project Management, Access, New Business Development, Technical Support, Sales Operations, Customer Service, Forecasting, Competitive Analysis, Cross-functional Team..., Direct Sales, Telecommunications, Consumer Electronics, Networking, Retail, Product Marketing, Solution Selling, Call Centers, Microsoft Excel, Team Leadership, Training, Account Management, Strategic Partnerships, Channel, Sales Management, Team Building, Troubleshooting, Process Improvement, Channel Partners, Product Management
Education
Robert Morris College 1998 — 2000
Associates, Computer Science
FedEx Services September 2010 - Present
LSI, Inc. May 2009 - September 2009
KMA Manufacturing LLC June 2008 - October 2008
Verizon Wireless February 2005 - April 2007
Skills
Process Improvement, Customer Satisfaction, Call Centers, Customer Service, Team Building, Account Management, Customer Retention, Logistics, Troubleshooting, Software Documentation, Training, Outlook, Sales, Team Leadership, Customer Experience, Salesforce.com, Leadership, Sales Operations, Transportation, Access
Education
Robert Morris University 1998 — 2003
B.S.B.A, Business Management
Center high school
verizon wireless July 2010 - Present
Skills
Customer Retention, Direct Sales, Sales Operations, Customer Satisfaction, Sales
Education
Robert Morris University - Illinois 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Computer Systems Networking and Telecommunications
Verizon Wireless July 2009 - Present
Verizon Wireless December 2003 - June 2009
Verizon Wireless January 2002 - December 2003
Verizon Wireless May 2001 - January 2002
Verizon Wireless April 2000 - May 2001
Bell Atlantic Mobile May 1996 - April 2000
Skills
Wireless, Telecommunications, 4G, Cellular Communications, Customer Experience, Customer Retention, Mobile Technology, Management, Sales Operations, VoIP, CDMA, Mobile Devices, Call Centers, Strategic Partnerships, Cross-functional Team..., LTE, Direct Sales, Solution Selling, Vendor Management, Product Management
Education
Robert Morris University
Bachelor of Science (BS), Economics
Automatic Data Processing November 2009 - Present
Citi Residential Lending March 2005 - April 2009
Verizon Wireless January 2004 - March 2005
Education
Robert Morris University - Illinois 2008 — 2010
BBA, Business Administration
The Wirbicki Law Group February 2015 - Present
SapientNitro February 2013 - Present
ADP February 2012 - February 2013
Verizon Wireless September 2009 - January 2012
Verizon Wireless September 2008 - September 2009
Linebarger Goggan Blair & Sampson, LLP February 2007 - March 2008
Robert Morris College January 2007 - March 2007
Robert Morris College April 2006 - June 2006
Skills
Troubleshooting, Active Directory, Networking, Customer Service, Windows Server, Windows XP, Blackberry, Help Desk Support, Microsoft Office, Operating Systems, Switches, HTML, Printers, Cisco Call Manager, Mac & PC platforms, Cisco Routers, McAfee Antivirus, RSA Security, VMware, VDI, iPhone Support, Windows Mobile, Android, Cisco VoIP, ht, Cisco IP Telephony..., Windows 7, Virtual PC, Citrix, Technical Support, Hardware, System Deployment, Wireless Networking, Laptops, Group Policy, Routers, Management, Cisco Technologies, Windows, CompTIA A, VPN, WAN
Education
Robert Morris College 2004 — 2007
Bachelor of Applied Science (BASc), Computer Systems Networking and Telecommunications
Robert Morris University - Illinois 2004 — 2007
Bachelor of Applied Science (BASc), System, Networking, and LAN/WAN Management/Manager
Verizon Data Services June 2015 - August 2015
Calero Software June 2013 - May 2015
Verizon Wireless June 2014 - August 2014
Evan Reichard January 2008 - April 2013
Auricle Wireless June 2010 - August 2012
Skills
HTML, Linux, Windows, Networking, Network Administration, Computer Hardware, TCP/IP, Windows Server, Virtualization, VMware ESX, Computer Repair, Powershell, Python, Java, Network Security, Troubleshooting, CSS, Data Recovery, Computer Security
Education
Rochester Institute of Technology 2012 — 2015
Bachelor of Science (BS), Information Technology
Rockland Community College 2010 — 2012
Associate of Arts and Sciences (AAS), Cyber Security
Verizon Wireless July 2000 - July 2013
Robert Morris University August 1990 - June 1996
Skills
Telecommunications, Wireless, Call Centers, Customer Experience, VoIP, Customer Retention, Troubleshooting, Customer Satisfaction, Mobile Devices, LTE, Cellular Communications, IP, Management, Customer Service, Leadership, Budgets, Team Leadership, Microsoft Office, Direct Sales, Sales, Sales Management, Account Management
Education
Robert Morris University 1984 — 1990
Bachelor of Science (BS), Management/Quanitative Mathmatics
Pizza Joe's 2011 - 2014
Verizon Wireless September 2004 - March 2011
Wireless Zone June 2006 - December 2006
Skills
English Teaching, Teaching Reading, Teaching Writing, Creative Writing..., Pedagogy, Educational Technology, Online Tutoring, Telecommunications, Cellular Communications, Retail Sales, Management, Writing, Marketing, Sales, Research, Customer Service, Microsoft Office, Customer Experience, Customer Satisfaction
Education
Robert Morris University 2015 — 2019
Master's of Science, Instructional Leadership in Education
Robert Morris University 2011 — 2015
Secondary Education Teacher Certification, Secondary Education and Teaching, 3.85
Thiel College 2000 — 2004
Bachelor's Degree, English Language and Literature/Letters
Ambridge Area High School 1996 — 2000
Verizon Wireless January 2012 - Present
Verizon Wireless August 2007 - April 2012
Verizon Wireless May 2004 - August 2007
University at Buffalo - Admissions December 2003 - April 2004
Education
Rochester Institute of Technology 2010 — 2011
Executive MBA
State University of New York at Buffalo 1998 — 2004
B.S., Computer Engineering
Doubletree by Hilton October 2013 - Present
Prospera Hospitality March 2012 - August 2012
Verizon Wireless 2007 - 2010
Education
Robert Morris University
Sport Management
quigley
Verizon Wireless September 2008 - Present
Verizon Wireless February 2004 - September 2008
Verizon Wireless June 2002 - February 2004
Irish Spring Horse Farm 1999 - 2002
Skills
Telecommunications, SQL, XML, JavaScript, Java, Software Development, Web Services, Troubleshooting, Databases, SDLC, Integration, Business Analysis, Team Leadership, Analysis, Project Management, Visio, Call Centers, Wireless Networking, Data Analysis, Process Improvement, Mobile Technology, Program Management, Customer Experience, Product Management, Customer Satisfaction, Vendor Management, IP, Cross-functional Team..., M2M, Customer Retention, Solution Selling, 4G, Direct Sales, Unified Communications, Leadership
Education
Robert Morris University 2008 — 2011
Master's degree, Computer and Information Systems Security/Information Assurance
Penn State University 1979 — 1983
Bachelor's degree, Rehab & Vocational Education
Verizon Wireless February 2014 - Present
Verizon Wireless November 2012 - 2014
Time Messenger & Trucking September 2008 - November 2012
BMO Harris Bank June 2008 - July 2010
AT&T Mobility May 2004 - September 2007
AT & T Mobility August 2003 - May 2004
AT & T Mobility October 1997 - August 2003
Skills
Customer Service, Telecommunications, Surveillance, Technical Support, Call Centers, Networking, Problem Solving, Customer Satisfaction, Troubleshooting, Customer Retention, Management, Microsoft Office, Invoicing, Team Leadership
Education
University of Phoenix 2013 — 2014
Master of Business Administration (MBA), Human Resources Management and Services
Robert Morris College 2003 — 2006
Bachelor of Science; Graduate, Business Administration
La-Z-Boy Furniture Galleries March 2013 - Present
Verizon Wireless November 2008 - February 2013
Magnatag Visible Systems July 2005 - October 2008
Visual Horizons 2004 - July 2005
Skills
Office Management, Customer-facing, Customer-focused, Customer Satisfaction, Sales, Call Center, Microsoft Applications, Filing, Computer-related, Friendly Personality, Always Punctual, Highly Detailed, Multi-tasked, Highly Organized &..., Ordering Office Supplies, Front Office Support, Administrative Office..., Shipping, Multi-line Phone
Education
Roberts Wesleyan College 1998 — 2002
Bachelor of Arts (B.A.), Sociology
Verizon Wireless March 2008 - Present
Education
Robert Morris University 2011 — 2014
Bachelor of Business Administration (BBA), Business Management
Computer Tech 1995 — 1997
Associate's degree, Information Technology
Raymond Management Company July 2013 - Present
Verizon Wireless September 2006 - June 2012
Go Wireless 2012 - 2012
Skills
Retail Sales, Retail, Sales, Customer Satisfaction, Store Management, Merchandising, Store Operations, Loss Prevention, Inventory Management, Sales Operations, Customer Retention, Inventory Control, Customer Experience, Visual Merchandising, Profit, Direct Sales, Cold Calling
Education
Wabasha-Kellogg High School 1996 — 1999
Rochester Community and Technical College
Business Administration and Management, General
Verizon Wireless November 2010 - Present
Verizon Wireless March 2010 - November 2010
Verizon Wireless January 2009 - March 2010
Verizon Wireless January 2008 - January 2009
Skills
Employee Development ..., Project Management, Management, Sales and Revenue..., Team Supervision, Team Moral Builder, Customer Service, Graphic Design, Macromedia Dreamweaver..., Wireless Technologies, Adobe Suite, Adobe Photoshop and..., Adobe Creative Suite, Customer Retention, Sales, Sales Operations, Call Centers
Education
Robert Morris College 2005 — 2008
Bachelor of Arts (B.A.), Graphic Design
Verizon Wireless April 2009 - Present
Concentrix Corporation June 2003 - April 2009
Education
Roberts Wesleyan College 1995 — 1999
Bachelor of Science (BS), Biology, General
Verizon Wireless March 2002 - Present
Skills
Customer Service, Long-term Customer..., Billing Systems, Customer Satisfaction, CompTIA A+ Certification, Contract Management, Net Promoter Score, Cross-functional..., Strategy Implementation, Data Analysis, Cognos, SQL, Microsoft Office, Microsoft Excel, Access, Analysis, Report Writing, Quarterly Reporting, Quarterly Reviews, Customer Oriented, Customer Support, Customer Engagement, Managed Services, Product Training, Troubleshooting, Voice of the Customer, Computer Science
Education
Robert Morris University 2010 — 2013
Bachelor of Science (B.S.), Computer and Information Sciences, General
Verizon Wireless June 2014 - Present
Education
Rochester Institute of Technology 2002 — 2006
Bachelor of Science (B.S.)