ACS/ Xerox
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ACS/ Xerox Employees
Quality Business Machines January 2010 - Present
Raleys 2008 - 2010
ACS-Xerox February 2002 - March 2006
Skills
Computer Hardware, Field Service, Hardware, Computer Repair, Operating Systems, Software Installation, Windows 7, Technical Support, Windows XP, Troubleshooting
Education
Heald College 2006 — 2008
AS, Computer Technology
Enterprise Rent-A-Car June 2015 - Present
Forman Mills December 2013 - Present
Acs xerox November 2012 - July 2013
Skills
Facebook, Customer Service, Illustrator, Microsoft Word, Social Media, Microsoft Office, PowerPoint, Microsoft Excel, Social Networking, Event Planning, Photography, Event Management, Teamwork, Time Management, Teaching, Windows, Leadership, Data Entry, English, Sales, Inventory Management, Mac, Customer Satisfaction, Data Analysis, Market Research, Public Speaking, Research, Retail
Education
Frostburg State University 2011 — 2015
Frostburg State University 2011 — 2015
Bachelor of Business Administration (B.B.A.)
DFW Communications, Inc. November 2012 - Present
ACS- Xerox April 2008 - October 2012
Day Wireless Systems April 2007 - April 2008
Fayette County EMS February 2005 - April 2008
Public Safety Services/Centex Communications October 1998 - March 2007
Austin-Travis County Emergency Medical Services August 1998 - February 2005
Hopkins County EMS October 1994 - August 1998
Life Star EMS August 1993 - August 1996
Life Line EMS June 1990 - June 1992
Plains Communications September 1986 - June 1990
Skills
Microwave Links, Land Mobile Radio, Wireless Broadband, Antennas, VoIP, Motorola 7.X, Motorola Smatnet, Motorola Hardware, P25, CET-USMSS, CET-WCM, Certified Service..., Certified Customer..., APCO-Public Safety..., CETsr-R56, Certified Anritsu Line..., FCC License, Motorola Gold Elite, MotoTrbo, Vertex, Emergency Services, Emergency Lighting, Emergency Vehicle..., EMS Management, Point to Point, Point to Multipoint, Wireless, Microwave, Telecommunications, RF, Wireless Networking, Public Safety, Integration, Mobile Devices, Account Management, Management, Software Installation
Education
Penn Foster College 2007 — 2008
Telecommunications Technician, Electrical, Electronics and Communications Engineering
American Technical Institute 1995 — 1996
Ele, Electronics Technology/Technician
Vernon Regional Jr College 1992 — 1992
Criminal Justice, Police Academy
Amarillo College 1988 — 1989
Paramedic, Emergency Medical Technology/Technician (EMT Paramedic)
GE Healthcare January 2015 - Present
The Stowe Group March 2014 - January 2015
HCA, West Florida Hospital June 2013 - March 2014
HCA, West Florida Hospital August 2012 - June 2013
HCA, Gulf Coast Medical Center August 2010 - August 2012
HCA, North Florida Division IT&S April 2008 - August 2010
Florida State University, London Study Centre June 2007 - February 2008
Florida Department of State, Division of Library and Information Services May 2006 - May 2007
ACS, Xerox January 2006 - May 2006
American Water December 2004 - December 2005
Skills
Access, Process Improvement, Healthcare, Software Documentation, Data Analysis, Troubleshooting, Meditech, CPOE, PatientKeeper Portal, McKesson HPF, Active Directory, Microsoft Office, Web Design, Hospitals, NPR Report Writing, Project Management, HTML, CSS, Outlook, OneNote, Microsoft Excel, MS Project, BMC Remedy, SharePoint Designer, OCLC Connexion, Blackboard, Healthcare Information..., EHR, EMR, SharePoint, HIPAA, Databases, Disaster Recovery, Quality Assurance, Visio, Training
Education
Escambia High School
Diploma
Columbia Southern University 2012 — 2016
Master of Business Administration (MBA), Project Management
Florida State University 2006 — 2009
BS, Information Technology
Pensacola Junior College 2003 — 2005
AA, General Studies
University of West Florida 1998 — 2002
Education
ACS XEROX January 2013 - March 2013
Target June 2005 - January 2013
Winn Dixie Stores March 1994 - June 2005
Revco Pharmacy January 1991 - March 1994
Skills
Knowledge of and..., Strong Knowledge of PDX..., Exceptional patient..., Analytical ability to..., Pharmacy, Compounding, Managed Care, Medication Therapy..., Community Pharmacy, Certified Immunizer, Clinical Pharmacy, Patient Counseling, Pharmacy Practice, Pharmaceutical Industry, Immunization, Healthcare, Pharmacists, Medicare Part D, AS400 system, MedHok system
Education
University of Wyoming 1987 — 1990
Bachelor of Science (BS), Pharmacy
Midland Lutheran College 1984 — 1987
Glynlyon Inc. September 2014 - Present
EDMC August 2013 - July 2014
EDMC September 2011 - August 2013
ACS August 2010 - August 2011
ACS Xerox August 2009 - August 2010
Skills
Public Speaking, Higher Education, Student Affairs, Admissions, Student Financial Aid, Staff Development, Microsoft Office, Management, Data Analysis, Coaching, Leadership
Education
Argosy University-Phoenix Online Division 2012 — 2014
Working towards BA, Business Administration and Management, General, GPA 3.94
Onondaga Community College 1988 — 1990
Associate's Degree, Business/Corporate Communications, Graduated with honors
Ultradent Products, Inc. November 2014 - Present
Northwest Research, Inc. September 2013 - November 2014
Northwest Research, Inc. December 2010 - February 2013
Salt Lake Community College August 2009 - December 2010
ACS Xerox June 2009 - August 2009
Macy's November 2008 - March 2009
Skills
Programming, Research, Linux, Java, Project Management, JavaScript, Microsoft Excel, PowerPoint, Microsoft Word, MySQL, Software Development, Process Improvement
Education
Salt Lake Community College 2008 — 2009
General Studies
Hunter High School 2005 — 2008
High School Diploma
QTS Realty Trust June 2012 - Present
Savvis January 2010 - June 2012
Deloitte Consulting January 2008 - January 2010
ACS Xerox January 2005 - January 2008
Affiliated Computer Services, Inc June 2001 - July 2005
Systems and Computer Technology Corporation (SCT) July 1998 - June 2001
Hewlett Packard June 1997 - August 1997
Skills
Cloud Computing, Hybrid Cloud, Private Cloud, Cloud Security, Business Development, Enterprise Architecture, IT Strategy, Integration, IaaS, SaaS, Sales Management, Sales Engineering, Go-to-market Strategy, Disaster Recovery, Data Center, Virtualization, Business Strategy, Outsourcing, Security, Management, Product Management, Managed Services, Enterprise Software, Strategy, Telecommunications, PaaS, Program Management, Infrastructure, Software Development, Professional Services, Business Intelligence, Leadership, Business Alliances, Solution Selling, Pre-sales, Storage, Vendor Management, IT Outsourcing, Strategic Partnerships, Salesforce.com, Channel Partners, IT Service Management
Education
The University of Memphis 2002 — 2005
MBA
Bucknell University 1994 — 1998
Bachelor's Degree
CHS
Stewart Lender Services October 2012 - November 2013
acs Xerox February 2012 - May 2012
Interactive Response Technologies, (IRT) August 2009 - July 2011
Randall Foods, Inc. September 2007 - April 2009
Skills
Call Centers, Customer Service, Microsoft Office, Customer Satisfaction, Social Media, Customer Experience, Troubleshooting, Microsoft Excel, HTML, Microsoft Word, Social Networking, Time Management, Customer Retention, Teamwork, Windows 7, Outlook, Data Entry, Telephone Skills, Retail, Access, Team Leadership, Process Improvement, Problem Solving
Education
Lamar High School 2003 — 2007
Diploma
Houston Community College
ACS-Xerox August 2012 - April 2013
Clark County School District February 2012 - June 2012
TelePacific Communications October 2011 - January 2012
Education
The University of Hong Kong 1999 — 2001
Master of Science (MSc), Computer Science, Distinction
The University of British Columbia 1978 — 1981
Bachelor of Applied Science (BASc), Electrical and Electronics Engineering, 3.5
Anthem blue cross September 2015 - Present
Sutter Physician Services September 2012 - September 2015
ACS Xerox October 2011 - August 2012
Skills
Medical Billing, Medical Assisting, Customer Service, Receptionist Duties, Office Administration, Office 2010, Computers
Education
Colorado Technical University-Online 2012 — 2013
Bachelor of Applied Science (BASc), no concentration
Western Career College 2010 — 2011
Medical assistant, Medical Insurance Specialist/Medical Biller
HP Enterprise Services July 2012 - Present
ACS Xerox January 2012 - July 2012
DIRECTV August 2009 - January 2012
GEICO August 2003 - August 2009
Skills
Health Insurance, Customer Retention, Outlook, Call Centers, Management, Insurance, Customer Service, Sales, Customer Satisfaction, Microsoft Office, Salesforce.com, Marketing, Microsoft Word, Microsoft Excel, Account Management, Team Leadership, Troubleshooting, Technical Support, Analysis, Data Entry, Process Improvement, Data Analysis, Technical Documentation, Resume Writing, Creative Writing, Social Media Blogging, Blogger, Customer Experience, Training, Leadership, Team Building, CRM
Education
Tidewater Community College 2008 — 2009
General Studies
Tuscaloosa County High School 1996 — 1999
High School Diploma
Stoner Servers November 2010 - Present
Alpine Access October 2013 - August 2014
ACS-Xerox June 2013 - October 2013
natomas auto body November 2008 - April 2009
jiffy lube April 2008 - August 2008
Skills
Automotive, Problem Solving, Product Development, Continuous Improvement, Manufacturing, Strategic Planning, Programming, 3D animation, Electrical, Diagnostics, Web Development, Web Design, Java, JavaScript, XML, HTML, Networking, Wireless Networking, Graphic Design, Computer Diagnostics, Plumbing, Cat5, Routers, Mac OS, Windows, Linux, Photoshop, Zbrush, 3D Coat, Unity3D, Maya, After Effects, C++, Android, Android Development, Mobile Applications, Computer Repair, Guitarist, Piano Playing, Bass Guitar, OS X
Education
Universal Technical Institute of California Inc 2007 — 2009
Certificate, Automobile/Automotive Mechanics Technology/Technician
WellPoint August 2013 - Present
ACS Xerox September 1998 - Present
acs-xerox September 1998 - August 2013
Skills
Event Planning, Photography, Customer Service, Fundraising, Public Relations, Office Administration, Project Planning, Event Management, Negotiation, Accounting, Social Networking, Management, Training, Microsoft Office, Time Management, Staff Development, Higher Education, Data Entry, Public Speaking, Project Management, Microsoft Word, PowerPoint, Nonprofits, Program Management
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Master of Public Administration (MPA), Non-Profit/Public/Organizational Management
Ball State University 1993 — 1995
Bachelor of Arts (BA), Telecommunications- corporate media
Broad Ripple High School 1987 — 1991
Diploma, General Studies
Ivy Tech Community College
Certificate, Event Management
Nike January 2013 - June 2015
ACS Xerox May 2010 - December 2012
ACS Xerox May 2010 - December 2012
Circuit City August 2005 - March 2009
Skills
Troubleshooting, Windows, Microsoft Excel, Call Centers, Computer Hardware, Customer Satisfaction, OS X, Sales, Team Leadership, Technical Support, Customer Service, Process Improvement, Windows 7, Business Analysis, Management, Quality Assurance, iOS, SQL, Windows XP, Mac OS X, Project Management, Team Management, XP, Time Management, Telecommunications, ACMT Certification, iOS Troubleshooting, Mac OS X Troubleshooting, Windows Troubleshooting, Software Documentation, Testing, Wireless Networking, ADUC, Casper, JAMF, Virus Removal, Active Directory..., Microsoft Exchange
Education
Oregon Institute of Technology 1998 — 1999
Computer Science, Computer Software Engineering, Sophomore
ACS - Xerox August 2013 - Present
Skills
Theatre, Performing Arts, Acting, Stage, Music, Singing
Education
Eastern Kentucky University 2007 — 2011
Bachelor of Arts (B.A.), Theatre and English
United States Postal Service November 2012 - Present
ACS Xerox January 2012 - March 2013
United States Postal Service March 2012 - April 2012
ACS, a Xerox Company January 2012 - March 2012
Aon Hewitt/Spherion September 2011 - February 2012
Aon Hewitt Woodlands September 2011 - January 2012
ACS XEROX Company 2011 - 2012
Royal Home Care June 2006 - February 2011
US Department Of Commerce April 2010 - June 2010
Primerica November 2009 - February 2010
Skills
Computer Programming, Data Entry, Outstanding Customer..., Transportation, Computer Hardware..., Clerical Skills, Cash Management, Financial Analysis, C++, C, Java, Oracle, Microsoft Office, SQL, Wireless Networking, Network Programming
Education
Texas Southern University 2002 — 2011
Bachelor of Science (B.S.), Computer Science
Texas Southern University 2002 — 2009
Bachelor of Science, Computer Science
Charles H Milby HS 1999 — 2002
Texas Southern University
Borden Dairy Company December 2013 - Present
Borden Dairy Company September 2013 - December 2013
Borden Dairy Company July 2013 - September 2013
EKU Center for the Performing Arts August 2011 - May 2013
ACS, Xerox May 2012 - August 2012
Skills
Business Management, Human Resource..., Quality Assurance, Quality Control, Laboratory Skills, Dairy, Dairy Products, Laboratory, Food Safety, Food Technology
Education
Eastern Kentucky University 2009 — 2013
Bachelor's degree in Business Administration (BBA), Business Management: Human Resource option
McKesson Medical Surgical September 2014 - Present
McKesson Medical Surgical April 2011 - September 2014
ACS - Xerox May 2010 - April 2011
Capital One April 2009 - April 2010
CarMax December 2006 - August 2008
McKesson Medical Surgical October 2003 - April 2006
Circuit City September 1999 - September 2003
Skills
Business Analysis, Data Analysis, Access, Quality Assurance, Analytics, Financial Reporting, Management, Process Improvement
Education
Strayer University 2011 — 2017
Bachelor's Degree, Bachelor of Science in Information Systems Concentration in Database Management
University of Madras 1981 — 1984
Bachelor's degree, Economics
Strayer University (VA)
Diploma, Accounting, A
Sunshine child care academy June 2014 - Present
Allegany County Board of Education February 2014 - Present
Frostburg State University August 2012 - August 2013
N/A March 2012 - August 2012
ACS Xerox May 2011 - February 2012
Garrett College July 2010 - May 2011
The Scotts Miracle-Gro Company January 2007 - February 2010
Skills
Curriculum Design, Teaching, Curriculum Development, Lesson Planning, Classroom Management, Educational Technology, Differentiated..., Literacy, Instructional Technology, Smartboard, Language Arts, Early Childhood..., Social Studies, Microsoft Word, Social Media, Microsoft Excel, Technology Integration, Microsoft Office, Program Development, PowerPoint, Event Planning, Community Outreach, Special Education, Educational Leadership, Elementary Education, Classroom, Staff Development
Education
Frostburg State University 2011 — 2013
Bachelor of Science (B.S.), Early Childhood/Elementary Education
Garrett College 2010 — 2011
Associate of Arts (A.A.), Elementary Education and Teaching
Southern Garrett High School 1995 — 1999
Merit Diploma, Art/Art Studies, General
University of Kentucky March 2012 - Present
University of Kentucky March 2011 - March 2012
ACS- Xerox April 2011 - December 2011
Skills
Administrative..., Advertising, Nail Care, Marketing Communications, Customer Service, Close Attention to..., Student Administration, Accounts Payable, Supply Ordering, Workshop Facilitation, Training Facilitation, Program Facilitation, Marketing Strategy, Marketing Research, Marketing..., Marketing Management, Meeting Planning, Meeting Scheduling, Coordinate Meetings, Coordinate Events, Captivate, Adobe Design Programs, Microsoft Office, Program Development, Grant Writing
Education
Fayetteville State University 2006 — 2010
Bachelor of Arts (BA), Communications
Fayetteville Technical Community College 2004 — 2005
Xerox June 2014 - Present
ACS Xerox June 2012 - May 2014
Red Ventures January 2009 - January 2010
Quality ABX September 2004 - June 2008
Skills
Team Leadership, Microsoft Excel, Microsoft Office, Customer Service, Call Centers, Microsoft Word, Social Media, PowerPoint, Leadership, Training, Gestión de cuentas, Process Improvement, Gestión de proyectos
Education
Universidad Galileo 2004 — 2007
Tecnico en Comunicacion y Diseño, Diseño gráfico y Comunicacion
ACS - Xerox December 2009 - Present
Dovens Consulting April 2008 - December 2009
SAVVIS Inc. April 2004 - March 2008
Cable & Wireless USA 1998 - 2004
Skills
ITIL, Service Delivery, Program Management, IP, Management, Data Center, Integration, Business Analysis, Telecommunications, Cloud Computing, Strategy, Product Management, Project Planning, Networking, Cross-functional Team..., Project Management, Start-ups, Leadership, CRM, Product Development, Team Management, Team Building, Business Development, Team Leadership, Strategic Partnerships, Enterprise Software, SaaS, Vendor Management, Management Consulting, Mobile Devices, Outsourcing, Professional Services, Security, IT Strategy, Managed Services, VoIP, Wireless, Infrastructure, Network Architecture, Solution Selling, Unified Communications
Education
Eindhoven University of Technology 1900 — 1900
Doctoral
Kellogg Company April 2015 - Present
Germanna Community College August 2007 - Present
Washington Adventist University May 2012 - Present
FTC December 2010 - Present
Capella University 2011 - Present
ACS Xerox November 2013 - April 2015
Professional Solutions Delivered, LLC February 2013 - October 2013
Jacobs Technology August 2008 - October 2012
SRA International October 2006 - August 2008
EDO Corporation January 2006 - October 2006
Skills
Requirements Analysis, Information Assurance, Systems Engineering, DoD, Security Clearance, Program Management, Strategic Planning, Analysis, Government, Military, Project Management, Leadership, Command, Integration, National Security, IT Management, Operational Planning, Defense, Military Operations, Navy, Government Contracting, Military Experience, Intelligence Analysis, Logistics, Organizational..., Top Secret, Risk Management, Security, Cross-functional Team..., Security+, Computer Security, Proposal Writing, Army, Project Planning, Information Security, Homeland Security, Force Protection, Intelligence, Weapons, Tactics, Policy, Counterterrorism, Training, Leadership Development, Instructor-led Training, Information Technology, Vulnerability Assessment, Emergency Management, Air Force, Physical Security
Education
Capella University 2011 — 2016
(2016) PhD in Information Technology, Project Management, GPA: 4.0
NDU 2004 — 2006
DoD certification, Information Assurance, DoD Chief Information Officer
Naval Postgraduate School 1995 — 1997
MS, Information Technology Management
Florida State University 1981 — 1985
Bachelor of Science (B.S.), Biological Sciences
Florida Agricultural and Mechanical University 1981 — 1985
Minor in Military Science, Military Science and Operational Studies
Wolfson Sr. High 1979 — 1981
High School Diploma
ACS-Xerox December 2011 - Present
Texas Instruments May 2011 - July 2011
Defense & Aerospace Integrators April 2010 - May 2011
IBM Global Business Services April 2007 - April 2009
Education
The University of Texas at Dallas 2010 — 2011
MBA, Project Management Program Master's Certificate
University of Louisiana at Lafayette
Computer Science
Qualfon/Center Partners March 2015 - Present
Chipotle Mexican Grill December 2014 - February 2015
Sutton Law, P.C. March 2014 - July 2014
McDonalds UAE May 2013 - November 2013
McDonalds UAE October 2012 - December 2012
Patco Electrical Services, Inc. June 2011 - August 2011
ACS Xerox August 2010 - January 2011
United Way of Central Oklahoma March 2010 - March 2010
Love's Travel Stop January 2009 - May 2009
E-Z Mart October 2008 - December 2008
Skills
Invoicing, Data Entry, Telephone Skills, Customer Service, Microsoft Excel, Microsoft Office, Time Management, Microsoft Word, PowerPoint, Filing, Call Centers, 10 Key, Fax, Phone Etiquette, Windows, HTML, CSS, Outlook, Cashiering, Multi-line Phone, Administrative..., Internet Explorer
Education
Community College of Denver 2013 — 2016
Associate of Arts and Sciences (AAS) (in progress), Paralegal Studies
Front Range Community College 2012 — 2012
In Progress, Paralegal Studies
Pagosa Education Center 1998 — 2001
High School Diploma, General Education
Dell July 2013 - Present
ACS-Xerox April 2013 - July 2013
Michelin 2000 - 2010
McJunkin Red Man Corporation September 1989 - February 1999
Skills
Microsoft Office, Computer Network..., Network Security, Cisco IOS, Cisco Routers, Computer Hardware, Computer Repair, Visual Basic, Troubleshooting, Networking, Windows XP, XP, Operating Systems, Technical Support, Wireless Networking, Customer Service
Education
Murray State College 2011 — 2012
Associate of Science (A.S.), Computer Science
Southern Oklahoma Technology Center 2010 — 2012
Vocational Degree, Network Systems Technician/Network Security Professional
Healdton High School 1981 — 1985
East Central University
acs xerox Provide customer service,answering phones,light compuer work,resolving customer issuesstate schoolbrenham state supported living centerMarch 2011 - July 2012
lockwood bailbonds September 2008 - March 2010
Skills
Customer Service, Customer Satisfaction, Coordination, Organization, Bilingual, Multitasking Skills, Social Listening, ActiveX, Microsoft Office
Education
Houston Community College
Jackson Hewitt December 2010 - Present
JACKSON HEWITT TAX SERVICES December 2009 - April 2013
ACS, Xerox April 2011 - June 2012
AVAMERE NURSING HOME September 2011 - February 2012
PACIFIC DISTRIBUTION March 2011 - June 2011
Oakridge Manor I&II April 2007 - May 2009
SPANAWAY LUMBER September 2000 - June 2004
7-11 February 1999 - August 2003
Skills
Customer Service, Store Management, Visual Merchandising, Merchandising, Retail, Microsoft Office, QuickBooks, Project Management, Sellers, Quality Management, Inventory Management, Financial Accounting, Accounts Payable
Education
PIERCE COLLEGEPUYALLUPWA - WASHINGTONUNITED STATES 1999 — 1999
High School Diploma
University of Phoenix
ATOS-NA Batch and MonitoringFreelancingSelf EmployedDecember 1999 - Present
ACS-Xerox May 2012 - June 2015
Precision Task Group December 2008 - May 2012
OPESNET Corp October 2007 - August 2008
West Central Net June 2006 - October 2007
Technical Mercenary February 2005 - June 2006
Data Management Inc February 2003 - February 2005
Skills
Linux, Network Administration, Electronics, Servers, Remote Desktop, VPN, Antivirus, Windows Server, z/OS, BMC Remedy, Netcool, Data Center, Cisco Certified, System Administration, TCP/IP, Networking, Operating Systems, Firewalls, Cisco Technologies, Troubleshooting, Unix, Disaster Recovery
Education
Western Governors University 2010 — 2013
IT Security
Texas State Technical College 1998 — 2003
NET, Computer/Networking Electronics Technology
Spur ISD 1995 — 1997
HS Diploma
ACS XEROX February 2014 - April 2014
GOODWILL INDUSTRIES September 2013 - October 2013
Xerox 2006 - 2011
Monroe Community College June 2005 - June 2006
Skills
Computer Science, HTML, Turbo C++ 4.5, Document Management, Document Imaging, GBC Binding, Glue Binding, Laminating, Xerox Printers, Copiers, Irfanview Image Editor, Xerox Quality Control..., Index Plus ver.4.0, Polgroup Workflow File..., Printers, Data Entry, Scanners, Computer Hardware, Quality Assurance, Digital Imaging, Print Management, Network+, XP, Troubleshooting, Content Management, Windows 7, Windows Server, Windows XP Pro, Software Installation, Microsoft Office 2007, Access, Excels
Education
Monroe Community College 2004 — 2006
Associate's degree, Computer and Information Systems Security/Information Assurance
Blue Cross Blue Shield of Louisiana August 2015 - Present
ACS - Xerox January 2013 - August 2015
The Home Depot/Home Depot.com August 2011 - October 2012
The Home Depot/Home Depot.com July 2008 - October 2012
The Home Depot/Home Depot.com July 2008 - October 2012
The Home Depot/Home Depot.com July 2007 - July 2008
The Home Depot/Home Depot.com December 2004 - July 2008
Richards Honda February 2004 - July 2004
Skills
Customer Satisfaction, Customer Retention, Team Building, Process Improvement, Customer Service, Microsoft Office, Multi-channel Retail, Customer Engagement, Business Relationship..., People Development, Customer Management, Lead Management, Analysis, Customer Experience, Leadership, Management, Outlook, Team Leadership, Training, Sales, Business Process, Inventory Management, Call Centers, Employee Training, Cross-functional Team..., Forecasting, Time Management, Performance Management, Social Media, Business Process..., Visio, Employee Relations, Recruiting, Coaching, Data Entry, Project Management, Human Resources, PowerPoint, Six Sigma, Microsoft Excel, Cold Calling, Marketing
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1998 — 2003
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Troy NY Department of Public Utilities March 2013 - Present
Northwest Regional Planning Commission February 2012 - March 2013
Consumer Directed Choices, Inc. May 2011 - February 2012
ACS Xerox August 2011 - January 2012
Empire Wine June 2010 - January 2011
Wilbur Smith Associates January 2010 - June 2010
Capital District Transportation Committee July 2009 - January 2010
Village of Menands May 2008 - July 2009
The Hudson Group January 2008 - April 2008
Southern New Hampshire Regional Planning Commission May 2007 - August 2007
Skills
Regional Planning, Land Use Planning, Urban Planning, Transportation Planning, GIS, Environmental Planning, Land Use, ArcGIS, Urban Design, Comprehensive Planning, Urban, Zoning, Economic Development, Sustainability, Community Development, Policy Analysis, Environmental Impact..., SketchUp, Environmental Awareness, Local Government
Education
University at Albany, SUNY 2006 — 2009
MRP, Regional Planning
University of New Hampshire 2002 — 2006
BA, Geography
Bellevue College June 2013 - June 2015
Bellevue College June 2013 - June 2015
ACS Xerox July 2012 - October 2012
Skills
T-SQL, Microsoft SQL Server, Customer Service, Technical Support, Microsoft Excel, Microsoft Word, C#, ASP.NET, ADO.NET, SQL Server Analysis..., SQL Server Reporting..., SQL Server Integration..., Tableau, HTML / HTML5, CSS, JavaScript, Data Mining, Accounting, Database Design, Relational Data Modeling, Business Intelligence, Analytics, Problem Solving, Multidimensional..., Data Warehousing, OLAP Cube, Object Oriented..., MS Excel Pivot Tables
Education
Bellevue College 2013 — 2015
Associate's Degree, Information Systems, Current GPA 3.9
School of Business & Economics, Seattle Pacific University 2001 — 2006
Bachelor of Arts, Busines Administration, Cumulative GPA 3.1
Deseret Industries June 2014 - Present
Desert Industries June 2014 - Present
ACS-Xerox July 2011 - December 2012
Adecco Group February 2006 - December 2007
Kelly Services September 2004 - January 2005
Northern Electric December 1999 - September 2004
Skills
Accounting, Payroll, Account Reconciliation, Bookkeeping, General Ledger, Journal Entries, Accounts Receivable, Bank Reconciliation, Microsoft Excel, Expenses, Microsoft Office, Spreadsheets, Data Entry, Microsoft Word, 10 Key, QuickBooks, Invoicing, Filing
Education
Salt Lake Community College
Associate’s Degree, Accounting
LifePoint Hospitals July 2013 - August 2015
Lifespan April 2013 - July 2013
Massachusetts Peer Review Organization February 2013 - June 2013
ACS Xerox December 2010 - January 2013
Independent Contractor January 2007 - October 2012
Northeast Health Care System August 2008 - March 2010
Comprehensive Health Services, Inc. - CHSi January 2009 - December 2009
Caritas Christi Health Care May 2004 - July 2007
Eclipsys Corporation April 1999 - May 2003
Boston Children's Hospital February 1997 - April 1999
Skills
Epic Systems, Cerner, Meditech, Eclipsys, CPOE, Healthcare Information..., EMR, Ambulatory, EHR, Healthcare, Informatics, HIPAA, Software Implementation, Hospitals
Education
Lesley College
Bachelor of Science (BS)
Northeastern University
core requisites for Masters in Engineering Degree
Publications authored or coauthored include Journal of Cardiovascular Surgery, Maternal Child Medici
Frostburg State University 2014 - Present
ACS Xerox June 2010 - May 2014
Western Maryland Animal Hospital April 2008 - June 2009
Skills
Plant Identification, GIS, Watershed Management, wildlife habitat..., Wildlife Management, environmental science, Forest Ecology, Using chainsaw: bore..., Calculating tree value, Project Learning Tree, Environmental Education, Field experience with..., Laboratory Safety, Ability to use various..., Bacterial culturing, preperation of plates,..., microscopy, Microbiology, Gardening, Land Use, Agriculture, Sustainable Farming, Crop and Field Rotation, Veterinary Medicine, Animal Husbandry, Animal behavior and..., Horse Training, Dog training, Animal Physiology, Equestrian multiple..., Plant Illustration, can operate ATV and...
Education
Frostburg State University 2014 — 2016
Bachelor's degree, Ethnobotany
University of Maryland College Park 2004 — 2007
Bachelor's degree, Pre-Veterinary Studies and Agricultural Science
Midway College 2003 — 2004
Bachelor's degree, Horse Husbandry/Equine Science and Management
Allegany College of Maryland 2002 — 2003
Associate's degree, General Studies
Sound Physicians May 2015 - Present
Grant and Weber Revenue Cycle & Receivables Management October 2012 - April 2015
Providence Health & Services March 2010 - September 2012
ACS-Xerox June 1997 - November 2009
Skills
Healthcare, Program Management, Change Management, Hospitals, Management, Healthcare Consulting, Strategic Planning, EHR, Healthcare Management, Training, Leadership, EMR, Project Management, Epic Systems, Healthcare Industry, Business Process..., Medical Billing, Operations Management, Call Centers, Offshoring, Customer Service, Data Analysis, Vendor Management, Visio, Collections, Operating Budgets
Education
University of Puget Sound
FREELANCE July 2015 - Present
Yahoo March 2013 - July 2015
Disney July 2011 - March 2013
Leo Burnett April 2010 - July 2011
Brdhll 2008 - 2010
Young & Rubicam April 2009 - June 2009
ACS: Xerox March 2008 - May 2009
Skills
Advertising, Film, Art Direction, Creative Direction, Concept Development, User Experience, Imagination, Animation, Typography, Creative Strategy, Adobe Creative Suite, Brand Development, User Interface Design, Motion Graphics, Charming Snakes, Saving Orphans, Interactive Advertising, Art, Graphic Design, Layout, Branding & Identity, Graphics, Interaction Design, Integrated Marketing, Corporate Identity, Illustration, Copywriting, InDesign, Visual Communication, Web Design, Experience Design, Information Architecture, Storyboarding, After Effects, Logo Design, Flash, Digital Strategy, Brochures, Digital Media, Interactive Marketing, User Experience Design, Mac, Corporate Branding, Illustrator
Education
Brigham Young University
Communications, Advertising, Design, Business
IBM Interactive Experience September 2014 - Present
CSC GBS America SAP Practice November 2013 - July 2014
CyberSearch September 2012 - September 2013
SRA International November 2011 - September 2012
PwC June 2010 - November 2011
11th Hour Search LLC 2008 - 2010
ACS Xerox June 2008 - September 2008
BearingPoint 2006 - 2008
CEMCO 1995 - 2003
Skills
Top Secret Clearance -..., Oracle, Talent Acquisition, Public Sector, Sourcing, CRM, Applicant Tracking..., Technical Recruiting, Financials, Screening, Benefits Negotiation, SAP, Recruiting, PeopleSoft, Oracle AR, TurboGears
Education
Ramapo College of New Jersey
Triton College
Journalism
University of Illinois at Chicago
History
Beatbrokerz January 2012 - Present
Rapbeats.net February 2011 - Present
Dynamic Records/ Assertive Labels January 2005 - Present
Virtue Inc. March 2008 - April 2009
ACS Xerox September 2006 - June 2007
Skills
Music, Songwriting, Music Production, Composition, Recording, Music Industry, Studio Recording, Music Education, Singing, Band, Songs, Piano, Music Theory, Marketing Strategy, Entertainment, Entrepreneurship, Enterprise Architecture, Mass Communication, Mass Employment, Small Business, Networking, Negotiation, Media Relations, Creative Writing, Customer Service
Education
University of Houston-Downtown 2010 — 2014
Bachelor's Degree, Liberal Arts and Sciences/Liberal Studies, B
Houston Community College 2003 — 2007
Associate's Degree, Business Administration and Management, General, B
Capital One November 2013 - Present
Xerox April 2011 - June 2013
ACS/ Xerox July 2006 - December 2011
Police Benevolence Association February 2006 - July 2006
Skills
MS Office Suite ·..., Account Management, System Administration, Non-profits, Data Entry, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Team Building, PowerPoint, Sales, Sales Management, Public Speaking, Social Media, New Business Development, Negotiation, Coaching, Outlook, Marketing Strategy, Marketing, Networking, Nonprofits, Human Resources, Employee Benefits, Insurance, Call Centers, Training
Education
Los Angeles Valley College 1993 — 1995
Health Services/Allied Health/Health Sciences, General
Verisys Corporation August 2013 - December 2013
ACS Xerox June 2003 - August 2013
Ephraim Elementary School January 2003 - April 2003
Ballard Medical August 2002 - December 2002
Target June 2001 - August 2001
Skills
Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, PowerPoint, Time Management, Teamwork, OS X, Adobe Acrobat, Analysis, Data Analysis, Quality Assurance, Team Building, Critical Thinking
Education
Salt Lake Community College 2004 — 2007
Associate of Science (A.S.), General Studies
Snow College 2001 — 2003
General Studies
Open Gate Community Church of the Nazarene June 2008 - Present
Kelly Connect September 2013 - February 2014
ACS xerox February 2013 - September 2013
Dish Network April 2012 - October 2012
Hardy Irrigation 1989 - September 1994
Skills
Music, Music Theory, Music Supervision, Crisis Counseling, Situational Leadership, encouragement, Blues, Discipleship, Preaching, Theology, Biblical Studies, Religion, Jazz, Pastoring, Discipleship Training, Homiletics, Church Administration, Church Growth
Education
El Paso Community College 1986 — 1989
Associates of Applied Science, Automotive Technology
The University of Texas at El Paso 1984 — 1986
none, Music (jazz guitar major)
Irvin High School, El Paso, Tx, 79924 1979 — 1983
high school
FulcrumWay January 2014 - Present
Thru April 2013 - 2013
Fiserv May 2005 - 2013
Fiserv 2005 - 2009
ACS/ Xerox 2002 - 2005
Skills
ITILF Certifications, V3 Foundation, Business Analysis, SharePoint, Process Improvement, SDLC, Requirements Analysis, Product Management, E-commerce, Marketing, Cross-functional Team..., Account Management, Agile Methodologies, Visio, Quality Assurance, Analysis, Business Process..., ITIL, Solution Selling, Testing, MS Project, Strategic Planning, Business Intelligence, Change Management, Software Documentation, Databases, Project Management, Software Project..., Management, Database Design, Team Leadership, SaaS, Data Modeling, Project Planning, CRM, Risk Management, Telecommunications, Program Management, Requirements Gathering, Outsourcing, Vendor Management, Enterprise Architecture, Business Development, IT Management, Software Development, Leadership, Strategy, Go-to-market Strategy, IT Strategy, Business Strategy
Education
University of Phoenix 2004 — 2006
Bachelor of Science (BS), Marketing/Marketing Management, Minor in English
Acs-xerox April 2012 - Present
Harris Corporation May 2009 - April 2012
TidalTV 2008 - 2008
LRW Digital, Inc. 2006 - 2008
Catalyst IT Services 2004 - 2004
NCO Financial Systems 2000 - 2003
Mind Over Machines 1998 - 2000
Skills
ASP.NET, .NET, C#, SQL Server, Agile, jQuery, LINQ, Entity Framework, ASP.NET MVC, Agile Methodologies, IIS, Visual Studio, XML, Microsoft SQL Server, JavaScript, TFS, Software Development, Object Oriented Design, WCF, T-SQL, OOP, SOA, Web Services, VB.NET, ADO.NET, Design Patterns
Education
Санкт-Петербургский Государственный Университет 1986 — 1992
Bachelor of Science (BS), Computer Science
Saint Petersburg State Institute of Technology (Technical University) 1986 — 1991
BS, Computer Science
CIG July 2013 - Present
cig 2013 - Present
cig 2013 - Present
cig July 2013 - Present
ACS Xerox September 2005 - December 2012
ACS Transport Solutions September 2005 - December 2012
ACS Transport system 2006 - 2009
acs transport system 2006 - 2009
logica CMG October 2003 - May 2005
Wipro Infotech Ltd 2002 - 2004
Skills
Database Administration, Oracle, PL/SQL, Unix, Management, Microsoft SQL Server, Databases, SQL, Performance Tuning, Data Warehousing, ITIL, Requirements Analysis, SDLC, IT Strategy, Software Project..., Solution Architecture, ETL, Integration, Business Intelligence, Solaris, Vendor Management, ERP, Oracle Applications, Disaster Recovery, Enterprise Architecture
Education
Sri Venkateswara University 1984 — 1987
Access Healthcare Services Pvt Ltd November 2012 - Present
Wipro Technologies January 2010 - January 2012
CSC 2008 - 2010
ACS - Xerox 2002 - 2008
Perot Systems - Dell 1989 - 2002
EDS / Hewlett-Packard 1983 - 1989
Skills
Service Delivery, Managed Services, Vendor Management, Outsourcing, IT Outsourcing, Change Management, BPO, Strategic Planning, Business Analysis, Business Development, Business Planning, Business Process..., Business Transformation, CRM, Cloud Computing, Data Center, Forecasting, Global Delivery, IT Management, IT Operations, IT Service Management, IT Strategy, ITIL, Integration, Leadership, Management, Offshoring, P, PMO, Pre-sales, Program Management, Strategy, Team Building, Telecommunications
Education
Southeast Missouri State University 1981 — 1983
Xerox June 2014 - Present
ACS, Xerox April 2011 - June 2012
EDS October 1996 - April 2011
Skills
ITIL
Education
Temple University 1982 — 1984
2.5 years, Electrical Engineering
US Energy Services January 2011 - Present
Georgia Information Technologies, Inc. January 2009 - Present
MetLife 2006 - Present
Jefferies May 2013 - December 2014
ExxonMobil March 2011 - April 2013
Travelers February 2011 - July 2011
Fiserv August 2009 - March 2011
ACS Xerox 2010 - 2011
Johnson & Johnson February 2009 - May 2010
AT&T September 2007 - August 2009
Skills
Software Development, ITIL, Solution Architecture, BMC Remedy, Configuration Management, IT Strategy, IT Service Management, Requirements Analysis, Integration, SDLC, Incident Management, IT Management, CMDB, Enterprise Architecture, IT Operations, Service Delivery, Pre-sales, Service Desk, Software Project..., Service Management, Problem Management, PMP, Business Process, Release Management, Resource Management, Project Portfolio...
Education
University of Medicine and Dentistry of New Jersey 2003 — 2005
Postdoctoral Scientist, Oncology and Cancer Biology, A+
IICT, Mumbai (UDCT) 1993 — 1998
PhD, Chemical Sciences
University of Mumbai 1993 — 1998
Doctor of Philosophy (PhD), Chemistry, Recovery of Nuclear Materials, Extraction, A+
ACS, Xerox October 2008 - Present
Turbine Games March 2008 - September 2008
Adecco/ CVS June 2004 - March 2008
Dial A Tech 2001 - 2004
Education
Community College of Rhode Island 2012 — 2015
Incomplete, Computer and Information Sciences and Support Services
KAtherine Gibbs 2000 — 2001
Certificate, Networking and Information Services
IBM 2013 - Present
ACS Xerox October 2011 - March 2013
The Kemtah Group, Inc. September 2010 - October 2011
Binary Visions March 2007 - March 2008
Skills
Business Process..., Change Management, Project Management, Business Process..., IT Service Management, Business Process, Business Intelligence, Vendor Management, Business Analysis, MS Project, Management, Software Project..., PMO, Disaster Recovery, IT Strategy, Information Technology, Requirements Analysis, IT Operations, Strategic Planning, Process Improvement, ITIL, Integration, Team Management, Visio, SDLC, Program Management, IT Management, SharePoint, Team Building, Resource Management, ERP, PMI, Telecommunications, Data Center, Account Management, Information Security, IT Solutions, Project Planning, Requirements Gathering, Six Sigma, Enterprise Architecture, Data Warehousing, Databases, Cross-functional Team..., Software Development, Risk Management, Software Documentation, Team Leadership, PMP, Project Portfolio...
Education
Northwestern University 1977 — 1979
Mars March 2010 - Present
Mars October 2008 - April 2010
ACS/ Xerox July 2007 - September 2008
Law Office of Charles Shabsels February 2003 - October 2006
Skills
Employee Benefits, Financial Analysis, Auditing, Accounting, Tax, Finance, Deferred Compensation, Management, Project Management, Databases, SAP, Process Improvement, Analysis, Business Process..., Data Analysis, Talent Management, Change Management
Education
Liberty University 1997 — 2001
Bachelor, Business
ACS Xerox August 2012 - Present
Hilton Reservations Worldwide October 2006 - August 2012
Volunteers of America April 2005 - August 2005
On Giant Shoulders 2001 - 2005
Skills
Customer Service, Administration, Employee Relations, Word, Microsoft Office, PeopleSoft, Documentation, Data Entry, Call Center, Spreadsheets, Coaching, Telephone Skills, Outlook, Counseling, Interviewing, Team Building, Policy, Non-profits, PowerPoint, Community Outreach, Research, HRIS, Mentoring, Onboarding, Performance Management, Hiring, Event Planning, Compliance, Leadership Development, Customer Relations, Microsoft Word, Recruiting
Education
University of Phoenix 2009 — 2010
M/PS, Psychology
University of Phoenix 2004 — 2007
MBA, Human Resources
University of Louisiana at Lafayette 1985 — 1989
BS, Home Economics-Interior Design
Bunim Murray Productions May 2013 - Present
Maxum Petroleum, Inc. February 2012 - May 2013
ACS/ Xerox June 2011 - February 2012
Sunrider International June 2008 - March 2011
Healthcare Enterprise Group/ SunMed USA November 2004 - June 2008
Skills
Variance Analysis, Corporate Finance, Outlook Soft, SAP, MAS200, Oracle Financial, FSG, Hyperion Essbase, JD Edwards, SunSystems, MS Excel Pivot Tables, Microsoft Excel, Microsoft Access, Visio, SQL, SPSS, QuickBooks, Financial Reporting, Trending analysis, Financial Modeling, Budgeting, Forecasting, Analysis, Consolidation, Accounts Receivable, Pricing, Accounting, Cash Flow, VBA, Great Plains Software, FRx Report Designer, Financial Statements, Finance, General Ledger, Revenue Recognition, Mergers & Acquisitions, Sarbanes-Oxley Act, Cost Accounting, Process Improvement, Budgets
Education
University of Southern California 2003 — 2004
Master's degree, Public Policy and Management, 3.7
The Hertz Corporation 2012 - Present
ACS - Xerox 2012 - 2012
Konica Minolta Business Solutions U.S.A., Inc. 2012 - 2012
Party City September 2004 - June 2010
The Great Atlantic & Pacific Tea Company October 2000 - September 2004
Fleet Bank January 1990 - September 2001
Skills
Vendor Management, Process Improvement, Project Management, Cross-functional Team..., Business Analysis, Integration, Program Management, Leadership
Education
The George Washington University 1997 — 1998
Master Certification, IT Project Management
Montclair State University
BS, Business
Regional Finance Corp March 2013 - Present
Continental Credit June 2011 - February 2013
ACS Xerox November 2010 - June 2011
SecurCare Self Storage September 2009 - September 2010
Love's Travel Stops September 2007 - September 2009
Globe Life And Accident Insurance Company September 2006 - September 2007
Hejtmanek Insurance Agency July 2006 - July 2007
Eagle Global Logistics May 2006 - July 2006
Bureau of Reclamation April 2005 - May 2006
International Medical Group (IMG) January 2005 - March 2005
Skills
Accounting, Accounts Payable, Accounts Receivable, Account Reconciliation, Microsoft Excel, Retail, Financial Analysis, Auditing, Customer Service, Cash Flow, Invoicing, Inventory Management, Data Entry, Finance, Outlook, Microsoft Word, PeopleSoft, Teamwork, 10 Key, Risk Management, Microsoft Office, Training, Access, Sales, Social Media, Customer Satisfaction, Coaching
Education
Rogers State College 1989 — 1991
Associates Degree, General Education
Oologah/Talala High School 1984 — 1989
General Education
Austin Community College
None, Dental Hygiene/Hygienist
BCBSNC May 2014 - Present
Walgreens January 2012 - May 2012
Omaha Steaks December 2011 - January 2012
ACS-XEROX May 2011 - October 2011
Cumberland County DSS October 2010 - December 2010
North Carolina Central University September 2002 - December 2007
Skills
Management, Retail, Fax, Sales, Data Entry, Office Equipment, Customer Service, Outlook, Telephone Skills, Access, Microsoft Office, PowerPoint, Microsoft Excel, Scanners, Microsoft Word, Public Speaking
Education
Wake Technical Community College 2012 — 2014
Associate's In Applied Sciences Degree, Cosmetology, Barber/Styling, and Nail Instructor
North Carolina Central University 2002 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Nach Xpressions June 2009 - Present
HEINEKEN 2012 - 2014
Diageo 2010 - 2012
ACS-XEROX 2007 - 2009
Initech Systems 2007 - 2007
Aon Hewitt 2006 - 2006
Brother International Corporation 2002 - 2006
Skills
SAP, SAP R/3, ERP, Business Intelligence, Business Analysis, SAP Netweaver, SAP Implementation, SAP BI, SAP MM, Project Management, Data Validation, Customer Relations, Microsoft SQL Server, SAP CRM, SAP SD Module, Master Data, SAP BW, Cognos, TM1, SDLC, Business Process..., User Acceptance Testing, Data Management, Cross-functional Team..., End User Training, SAP HR, Problem Solving, Data Migration, SharePoint, Mainframe, Sybase, Visual Basic, Nuview, E-Learning, Queries, Data Warehousing, RICEF, Process Management, Long-term Customer..., Team Management, SAP ERP
Education
Montclair State University 1998 — 2002
Business School- BA, Double Major in MIS and Marketing
MAXIMUS March 2009 - Present
ACS, Xerox 2006 - 2007
Skills
Data Analysis, User Acceptance Testing, Crystal Reports, Microsoft Excel, SQL, Performance Management, Performance Improvement
Education
Penn State University 2001 — 2006
Bachelor's Degree, Finance, General
Xerox October 2011 - Present
ACS Xerox October 2011 - March 2012
Symcor LP August 2008 - September 2011
SunTrust Bank April 1985 - August 2008
Skills
CISSP, Disaster Recovery, Vendor Management, ITIL, Information Security, Security, IT Management, Business Continuity, Outsourcing, Business Analysis, IT Strategy, SDLC, PMP, IT Service Management, Governance, Enterprise Architecture, Data Center
Education
Mercer University 1985 — 1987
BA, Religion, Psychology
Mercer University
Bachelor's degree, Religion and Psychology
Acs - Xerox July 2010 - Present
PayPal April 2009 - July 2010
Web Transaction Services July 2007 - January 2009
Technische Universität Darmstadt January 2006 - April 2007
SAP October 2004 - September 2005
Capcom AG December 2000 - December 2002
Skills
Java, Web Services, Software Development, XML
Education
Technische Universität Darmstadt / Technical University Darmstadt 2001 — 2007
Master of Science (MS), computer Sciences
Technische Universität Darmstadt
Ingram Micro June 2011 - Present
CompuCom November 2010 - June 2011
ACS XEROX 2002 - 2010
Ingram Micro 1998 - 2002
Ingram Micro June 1995 - December 1998
Liken and Manpower Temporary Services July 1994 - June 1995
Michael's Stores August 1993 - July 1994
Fleet Services Corporation June 1985 - August 1993
Sheridan Systems August 1983 - May 1985
Skills
Troubleshooting, Telecommunications, Call Center, System Administration, Hardware, Call Centers, Customer Service, ITIL, Account Management, Disaster Recovery, Process Improvement, Operating Systems, Software Installation, Switches, VoIP, Visio, Servers, Security, Software Documentation, Virtualization, IT Operations, Cisco Technologies, Windows, IT Service Management, Computer Hardware, System Deployment, Information Technology, Data Center, Technical Support, IT Management, Integration, Networking
Education
Medaille College 2004 — 2008
Bachelor's, Business Administration
Bryant & Stratton
Micro Computer Systems Diploma
Comdata August 2013 - Present
Legal Intake Professionals December 2009 - August 2013
New Trend Marketing 2009 - 2010
ACS Xerox 2006 - 2009
Skills
Training, Strategic Planning, Microsoft Office, Recruiting, Call Centers, Workforce Management, Vendor Management, Customer Retention, Change Management, Contact Centers, CRM, Coaching, Telecommunications, Business Process..., Process Improvement, Team Leadership, Team Building, Forecasting, Customer Experience, Outsourcing, Leadership Development, Call Center Development, Customer Satisfaction
Education
Universidad de Puerto Rico
Associate of Arts (A.A.), Business/Corporate Communications
University of Phoenix
Bachelor of Science (B.S.), Criminal Justice Administration
ASCAP August 2013 - Present
ACS Xerox March 2013 - July 2013
TESCH Global February 2012 - November 2012
Information Builders March 2011 - January 2012
Wireless Generation January 2006 - February 2010
Radian Asset ManagementNYC December 2001 - October 2006
Zeborg 2000 - 2001
Information Builders 1989 - 2000
Skills
XML, Oracle, ETL, PL/SQL, SQL, T-SQL, Business Intelligence, Hadoop, Access, Data Warehousing, Microsoft SQL Server, DB2, Enterprise Software, Sybase, MySQL, Databases, Database Design, Enterprise Architecture, Visual Studio, Perl, SOA, JavaScript, Business Objects
Education
Cloudera U. 2013 — 2013
Certified Apache Hadoop Developer, Apache Hadoop/MapReduce
Arizona State University 1983 — 1986
BS, Computer Science
ACS Xerox September 2010 - April 2015
The EXPERTS Bench September 2009 - September 2010
Naval Undersea Warfare Center September 2009 - September 2010
IBM – Johnson and Johnson - Insight Global February 2009 - August 2009
EDS - Naval Undersea Warfare Center May 2008 - January 2009
US Army April 2003 - April 2008
Skills
Active Directory, Windows 7, VMware, VMware Workstation, Linux, Windows XP Pro, Ubuntu, DHCP, XP, LANDesk, Linux System..., Mac OS, iPhone, iPad, Apache, Microsoft Office, Windows XP, Server Administration, Technical Support, VPN, FreeBSD, MySQL, Samba, FreeNAS, HTML, Databases, Meditech, Troubleshooting, Bash, Debian, CentOS, Software Installation, Citrix, Red Hat Linux, Networking, Windows Batch, Norton Ghost, Hardware, Help Desk Support, Oracle VM, Symantec Norton Ghost, GParted
Education
University of Rhode Island 1995 — 1998
Bachelor's degree, History with a Minor in MIS
University of Rhode Island 1995 — 1997
Bachelor of Arts, History
Community College of Rhode Island 1990 — 1994
Associate of Arts (A.A.)
Community College of Rhode Island 1988 — 1994
Associate of Arts, General Studies
Henry Schein January 2014 - Present
Teleperformance January 2012 - January 2014
PacifiCorp June 2008 - December 2011
ACS Xerox January 2008 - June 2008
ACS Xerox May 2006 - December 2007
ACS Xerox February 2004 - May 2006
Rich Products Corporation December 2001 - August 2003
Rich Products Corporation September 2000 - December 2001
Skills
Finance, Financial Analysis, Financial Reporting, Pricing, Financial Modeling, Leadership, Variance Analysis, Forecasting, Strategic Financial...
Education
St. Bonaventure University 1997 — 2000
Master of Business Administration (MBA)
St. Bonaventure University 1997 — 2000
Bachelor's degree, Accounting
Reindeer Auto Relocation April 2014 - Present
ACS Xerox July 2013 - January 2014
Scotty's Brewhouse, Inc. January 2012 - August 2013
Failsafe Canada March 2012 - August 2012
Vancoe Environmental January 2000 - February 2012
Ruby Tuesday June 2008 - December 2011
Hanover College September 2006 - December 2007
Russell Publishing June 2007 - August 2007
Lauth Property Group May 2006 - August 2006
Skills
Data Entry, Event Planning, Microsoft Office, Time Management, Adapting New Procedures, Speaking to the Public, Entertaining People, Relating to the Public, Counseling/Consulting..., Overseeing Operations, Teaching/Instructing/Tra..., Preparing Written..., Developing a Climate of..., Editing Work, Confronting Other People, Promoting Events, Raising Funds, Supervising Employees, Serving Individuals, Encouraging Others, Reporting Information, Motivating Others, Conducting Meetings, Interacting with People..., Taking Independent..., Meeting New People, Selling Ideas, Resolving Conflicts, Delegating..., Persuading Others, Organizing Files, Writing for Publication, Social Networking, Nonprofits, Marketing, Social Media, Leadership, Public Relations, Team Building, Public Speaking, PowerPoint, Microsoft Word, Microsoft Excel, Graphic Design, Sales, Facebook, Strategic Planning, Windows, Social Media Marketing, Telephone Skills
Education
Ball State University 2008 — 2010
Marketing/Organizational Communications, Marketing, Public Relations, Creative Writing
Hanover College 2006 — 2008
English Literature, Political Science
Ivy Tech Community College 2005 — 2006
Business Administration, General Studies
Apple / ACS / Xerox November 2011 - Present
Acs xerox November 2011 - Present
rapid pc repair August 2011 - Present
Rapid PC Repair June 2011 - Present
CompUSA February 2011 - June 2011
CompUSA December 2010 - January 2011
Audio Video Supply July 2008 - September 2008
Education
Cal State
Palomar College
Information Technology
Palomar College
Information Technology, General Studies
ACS XEROX Company December 2012 - Present
ACS XEROX December 2011 - December 2012
Skills
Software Documentation, SharePoint, Business Analysis, Requirements Analysis, Visio, Business Process, Customer Service
Education
Richard Stockton College of New Jersey 2006 — 2010
Bachelor's degree, Psychology
ACS-Xerox August 2011 - Present
Legends Hospitality May 2010 - February 2011
NOVO 1 September 2009 - February 2010
FTGU Medical April 2009 - May 2009
Skills
Microsoft Office, Cash Handling, Food Service, Lytec, ICD-9, CPT
Education
Concorde Career Institute-Arlington 2009 — 2009
Medical Coding and Billing, Medical Insurance Coding Specialist/Coder
Looking for New Opportunities September 2013 - December 2013
ACS-Xerox June 2012 - August 2013
Eastman Kodak Company 2004 - 2009
NexPress Solutions/Eastman Kodak Co. 2002 - 2004
Skills
Strong system aptitude, Proven customer..., Major focus on problem..., Experienced at process..., Kowledge of Mfg. Supply..., Created procedures as..., Knowledge of SAP, Managed..., Daily report capture..., Provided training to..., Participated in a mini..., Processed orders for..., Daily Invoice mailed to..., Established NexVault at..., Master Data set-up and..., Coordinated day-to-day..., Forecasting and..., Coordinated with all..., Implemented process to..., Improved..., Reduced overall..., Insured timely..., Problem Solving, Deliveries, Customer Service, Purchasing, SAP, Sales, Forecasting, Training, Supply Chain, Inventory Management, Cross-functional Team..., Customer Satisfaction, Account Management, Project Planning, Team Building, Budgets, Strategic Planning, Six Sigma, Operations Management, Leadership, Team Leadership, Troubleshooting, Product Management, B2B, Quality Assurance, Continuous Improvement, Manufacturing, Software Documentation
Education
Monroe Community College 1984 — 1986
Associate of Arts and Sciences (A.A.S.), Spanish Language
Gates Chili High School
ACS Xerox May 2009 - April 2010
Wells Fargo Bank February 1999 - July 2006
Wells Fargo July 2004 - March 2006
Speeds Road One Towing September 1996 - November 1998
Skills
Customer Service, Call Center, Customer Satisfaction, Team Leadership, Sales, Customer Retention, Training, Time Management, Team Building, Outlook, Inventory Management, Customer Experience, Data Entry, Employee Training, Call Centers
Education
Prairie View A&M University 1985 — 1990
Bachelor's Degree, Marketing
Oatridge security Group March 2014 - Present
Walmart November 2013 - June 2014
ACS-Xerox March 2013 - September 2013
Elite Marketing Group April 2012 - January 2013
Skills
Social Media Marketing, Marketing, Sales, Advertising, Social Media, Social Networking, Account Management, Marketing Communications, Integrated Marketing, Facebook, Marketing Strategy, Direct Marketing, Customer Service, Lead Generation, Email Marketing, Event Planning, Online Advertising, Event Management
Education
Butte College 2011 — 2012
Computer science
Paradise Senior High 2005 — 2009
Self-employed February 2000 - Present
ACS-Xerox November 2010 - June 2012
Skills
Business, Customer Service, Microsoft Excel, Internet, Keyword Research, Leadership, Microsoft Office, Microsoft Word, Organization, Writing
Education
Texas Southern University 1963 — 1967
Bachelor of Arts (B.A.), Psychology
R3 Remarketing November 2013 - February 2014
ACS Xerox August 2013 - November 2013
Yurts of America October 2012 - January 2013
Interactions Corporation July 2011 - February 2012
Target 2012 - 2012
US Army January 2010 - January 2011
Meijer April 2005 - October 2009
Skills
Microsoft Excel, Customer Service, Customer Support, Time Management, Customer Satisfaction, Leadership, Microsoft Word, Computers, Typing, Call Center, Warehousing, Hand Tools, Power Tools, Wood Shop, Packing, Shipping, Stock Picking, Order Picking, Banding, Pallet Jack, Palletizing, Painting, Landscaping, Computer Hardware, Computer Hardware..., Stocking
Education
Quality Drivers 2013 — 2013
Class A CDL, Truck and Bus Driver/Commercial Vehicle Operator and Instructor
U.S. Army 2010 — 2011
Nodal Network Systems Operator and Maintainer, Private First Class
ITT Technical Institute-Indianapolis 2007 — 2009
Associate's degree, Computer Drafting and Design
Westfield High School 2003 — 2007
US Security Associates June 2014 - Present
Aaron Manor December 2013 - May 2014
ACS Xerox May 2012 - February 2013
Sutherland Global Services January 2009 - January 2012
Skills
Telecommunications, Troubleshooting, Call Centers, Customer Service, VoIP, Team Leadership, Project Management, Wireless, Management, IP, Microsoft Office, Service Delivery, Customer Satisfaction, Team Management, Process Improvement, Account Management
Education
Niagara University 1993 — 1995
Bachelor's of Science, Hotel/Motel Administration/Management
Monroe Community College 1991 — 1993
Associate's in Applied Science, Food Service Administration
acs-xerox October 2012 - Present
Skills
Data Entry, Call Processing, SQL, Microsoft Office, Project Management, Customer Service, Team Leadership, Microsoft Excel
Education
University of Arizona 2011 — 2015
English Dockside 2014 - Present
Hu Hot December 2011 - January 2013
ACS- Xerox July 2011 - October 2011
Old Chicago Restaurants April 2008 - August 2008
ICT March 2005 - March 2006
Skills
Customer Service..., Servers, Roughly 60 WPM, Organization, Always Punctual
Education
Pikes Peak Community College 2013 — 2013
Certificate, Medical Insurance Coding Specialist/Coder
Mitchell High School 1997 — 2001
Best Buy March 2013 - Present
ACS Xerox August 2012 - January 2013
Target March 2012 - June 2012
Skills
Customer Service, Cashiering, Cash Register, Cash Handling Experience
Education
El Paso Community College 2013 — 2017
n/a, Radiologic Technology/Science - Radiographer
New Mexico State University 2006 — 2007
No Degree, Photography
Liberty Tax Service October 2014 - Present
acs, xerox January 2013 - August 2013
Skills
Microsoft Office, Sales, Microsoft Word, Customer Service, Leadership, Training
Education
Oklahoma City Community College
ACS-XEROX 2005 - Present
Skills
Requirements Analysis, SDLC, Project Management, Integration, Program Management, SQL
Education
Texas State University 1978 — 1982
Texas State University 1978 — 1982
Bachelor of Applied Science (BASc), Business Administration and Management, General