Alorica Company
Industry: Company
DescriptionHeadquarters: Irvine, California, United States CEO: Andy Lee (1999–) Founded: 1999 Subsidiaries: Precision Response Corporation,
Alorica List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Alorica. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Alorica Salaries. You can even request information on how much does Alorica pay if you want to. Learn about salaries, pros and cons of working for Alorica directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
2,179 Alorica employees in database. Find out everything there's to know about Alorica employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Alorica Employees
Employee
Years
Job
Industry
Jeffrey Kunold Jeffrey Kunold's Alorica Experience February 2015 - Present
Job Toys "R" Us Canada Tier 2 Associate at Alorica
Industry Telecommunications
Experience
Alorica February 2015 - Present
West Corporation January 2008 - February 2015
First Data Corporation January 1998 - February 1999
Education
Metropolitan Community College 1999 — 2007
Associate in Applied Science, Computer Technology with Honors
Metropolitan Community College 1999 — 2004
Associate in Applied Science, Microcomputer Technology
The University of Nebraska at Omaha 1989 — 1996
Bachelor of General Studies, Computer Science
The University of Nebraska-Lincoln 1982 — 1988
B.S.B.A., Finance
Alorica February 2015 - Present
West Corporation January 2008 - February 2015
First Data Corporation January 1998 - February 1999
Education
Metropolitan Community College 1999 — 2007
Associate in Applied Science, Computer Technology with Honors
Metropolitan Community College 1999 — 2004
Associate in Applied Science, Microcomputer Technology
The University of Nebraska at Omaha 1989 — 1996
Bachelor of General Studies, Computer Science
The University of Nebraska-Lincoln 1982 — 1988
B.S.B.A., Finance
Keldon Brown Keldon Brown's Alorica Experience May 2010 - August 2014
Job Life Partners with Kimberly Brown at We Care & We Share!
Industry
Experience
We Care & We Share! February 2014 - Present
Alorica May 2010 - August 2014
RYLA Inc. 2008 - 2014
RYLA Inc. 2008 - 2014
RYLA Inc. 2008 - 2014
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Team Leadership, Coaching, Employee Training, Sales, Social Media
Education
Liberty University 2014 — 2016
Brainerd High School Chattanooga, TN 1986 — 1989
High School diploma
We Care & We Share! February 2014 - Present
Alorica May 2010 - August 2014
RYLA Inc. 2008 - 2014
RYLA Inc. 2008 - 2014
RYLA Inc. 2008 - 2014
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Team Leadership, Coaching, Employee Training, Sales, Social Media
Education
Liberty University 2014 — 2016
Brainerd High School Chattanooga, TN 1986 — 1989
High School diploma
Daniel Frampton's Alorica Experience September 2005 - December 2012
Job Owner and CEO at Excellent Health Group LLC
Industry Financial Services
Experience
Excellent Health Group LLC December 2014 - Present
PHP Agency LLC, People Helping People May 2014 - Present
Regions Health Group December 2012 - December 2013
Alorica September 2005 - December 2012
Skills
Personal Development, Leadership Development, Financial Analysis, Financial Advisory, Strategic Financial..., Operations Management, Sales, Network Marketing..., People Skills, Public Speaking, Business Networking, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Budgets, Face to Face Sales, PowerPoint, English, Windows, Research, Outlook, Photoshop, Leadership, Team Building, Public Relations, Event Management, Management, Social Media, Financial Planning, Social Networking, Marketing Strategy
Education
Miami Dade College 1995 — 1997
Associate of Science (A.S.), Computer Science
South Dade Highschool 1991 — 1994
Associate of Science (A.S.), Computer Science
Excellent Health Group LLC December 2014 - Present
PHP Agency LLC, People Helping People May 2014 - Present
Regions Health Group December 2012 - December 2013
Alorica September 2005 - December 2012
Skills
Personal Development, Leadership Development, Financial Analysis, Financial Advisory, Strategic Financial..., Operations Management, Sales, Network Marketing..., People Skills, Public Speaking, Business Networking, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Budgets, Face to Face Sales, PowerPoint, English, Windows, Research, Outlook, Photoshop, Leadership, Team Building, Public Relations, Event Management, Management, Social Media, Financial Planning, Social Networking, Marketing Strategy
Education
Miami Dade College 1995 — 1997
Associate of Science (A.S.), Computer Science
South Dade Highschool 1991 — 1994
Associate of Science (A.S.), Computer Science
Timothy Fransioli Timothy Fransioli's Alorica Experience March 2004 - September 2006
Job Website/ Database Administrator at IAGC
Industry Oil & Energy
Experience
International Association of Geophysical Contractors (IAGC) January 2009 - April 2014
R Systems May 2008 - August 2008
R Systems September 2006 - May 2008
Alorica March 2004 - September 2006
Skills
AutoCAD, Microsoft Office, Adobe Creative Suite, Microsoft Exchange, Windows XP Pro, Windows 2000, Windows Server, NAV, Siebel 7.x, Orca, Dreamweaver, Computer Hardware, Routers, Hubs, Seismology, Petroleum, Databases, Earth Science, Energy, Geology, Data Management, Oil/Gas, Geophysics, Upstream, Mineral Exploration, Corporate Website..., Windows
Education
Lone Star College System 2014 — 2014
AutoCAD
International Association of Geophysical Contractors (IAGC) January 2009 - April 2014
R Systems May 2008 - August 2008
R Systems September 2006 - May 2008
Alorica March 2004 - September 2006
Skills
AutoCAD, Microsoft Office, Adobe Creative Suite, Microsoft Exchange, Windows XP Pro, Windows 2000, Windows Server, NAV, Siebel 7.x, Orca, Dreamweaver, Computer Hardware, Routers, Hubs, Seismology, Petroleum, Databases, Earth Science, Energy, Geology, Data Management, Oil/Gas, Geophysics, Upstream, Mineral Exploration, Corporate Website..., Windows
Education
Lone Star College System 2014 — 2014
AutoCAD
Marilyn Murphy Marilyn Murphy's Alorica Experience May 2014 - November 2014
Job Software Tester at ADD STAFF, Inc. (Client: Ent Federal Credit Union)
Industry Information Technology and Services
Experience
ADD STAFF, Inc. March 2015 - Present
Alorica May 2014 - November 2014
Apex Systems April 2013 - May 2013
IIC May 2012 - January 2013
Northrop Grumman May 2007 - December 2011
TechLink Systems December 2005 - March 2006
MCI Worldcom April 1995 - March 2001
Skills
Test Automation, Acceptance Testing, Quality Center, Test Planning, Integration Testing, SDLC, Testing, Regression Testing, Quality Assurance, System Testing, Test Cases, C#, Microsoft SQL Server, Java, Web Applications, Manual Testing, User Acceptance Testing
Education
Loyola University Chicago 1988 — 1994
B.A., Communication
ADD STAFF, Inc. March 2015 - Present
Alorica May 2014 - November 2014
Apex Systems April 2013 - May 2013
IIC May 2012 - January 2013
Northrop Grumman May 2007 - December 2011
TechLink Systems December 2005 - March 2006
MCI Worldcom April 1995 - March 2001
Skills
Test Automation, Acceptance Testing, Quality Center, Test Planning, Integration Testing, SDLC, Testing, Regression Testing, Quality Assurance, System Testing, Test Cases, C#, Microsoft SQL Server, Java, Web Applications, Manual Testing, User Acceptance Testing
Education
Loyola University Chicago 1988 — 1994
B.A., Communication
Yanitze M. Font Yanitze M. Font's Alorica Experience June 2013 - Present
Job Sr Payroll Operations Manager at Alorica
Industry Financial Services
Experience
Alorica June 2013 - Present
Alorica January 2012 - June 2013
Legacy PRC, LLC. October 2007 - December 2011
PRC, LLC December 2000 - September 2007
Lord Jay Inc. July 1996 - December 2000
Skills
Team Leadership, Kronos, HRIS, ADP Payroll, Payroll, PeopleSoft, Employee Benefits, Employee Relations, Call Center, Performance Management, Benefits Administration, Human Resources, Onboarding, Microsoft Excel, Microsoft Word, Oracle SQL, Oracle Applications, Ceridian, Deferred Compensation, Talent Acquisition, HR Policies, BPO, Applicant Tracking..., Recruiting, Vendor Management, Workforce Management, Outsourcing, Tax, Process Improvement, Training, Workforce Planning, New Hire Orientations, Change Management, Accounting, Payroll Taxes, FMLA, ADP ReportSmith, Multi-State Sales Tax, College Recruiting, Taleo, Employee Training, Internet Recruiting, Personnel Management, Interviews, Temporary Placement, Employee Engagement, Succession Planning, Talent Management, Hiring, Benefits Negotiation
Education
Nova Southeastern University 2010 — 2015
Finance
Miami Dade College 1997 — 1999
Business
Alorica June 2013 - Present
Alorica January 2012 - June 2013
Legacy PRC, LLC. October 2007 - December 2011
PRC, LLC December 2000 - September 2007
Lord Jay Inc. July 1996 - December 2000
Skills
Team Leadership, Kronos, HRIS, ADP Payroll, Payroll, PeopleSoft, Employee Benefits, Employee Relations, Call Center, Performance Management, Benefits Administration, Human Resources, Onboarding, Microsoft Excel, Microsoft Word, Oracle SQL, Oracle Applications, Ceridian, Deferred Compensation, Talent Acquisition, HR Policies, BPO, Applicant Tracking..., Recruiting, Vendor Management, Workforce Management, Outsourcing, Tax, Process Improvement, Training, Workforce Planning, New Hire Orientations, Change Management, Accounting, Payroll Taxes, FMLA, ADP ReportSmith, Multi-State Sales Tax, College Recruiting, Taleo, Employee Training, Internet Recruiting, Personnel Management, Interviews, Temporary Placement, Employee Engagement, Succession Planning, Talent Management, Hiring, Benefits Negotiation
Education
Nova Southeastern University 2010 — 2015
Finance
Miami Dade College 1997 — 1999
Business
Myrtha Aiumu Myrtha Aiumu's Alorica Experience April 2013 - July 2013
Job Tax Auditor I at Florida Department of Revenue
Industry Accounting
Experience
ML&P Corporation December 2013 - July 2015
Florida Department of Revenue 2015 - 2015
Chase July 2013 - November 2013
Alorica April 2013 - July 2013
US Army April 2009 - January 2011
New Jerusalem Baptist Church 2007 - 2008
AIG June 2006 - August 2007
Skills
Data Analysis, Procurement, Purchasing, Customer Service, Updating, Record Maintenance, Reviews, Headcount Reporting, Staffing Metrics, Employee Database..., Team Building, Training
Education
Keller Graduate School of Management of DeVry University 2012 — 2016
Master of Accounting and Financial Management, concentration in Certified Fraud Examiner, 3.76
Rutgers, The State University of New Jersey-New Brunswick 2004 — 2008
Bachelor’s Degree, Management, 3.2
ML&P Corporation December 2013 - July 2015
Florida Department of Revenue 2015 - 2015
Chase July 2013 - November 2013
Alorica April 2013 - July 2013
US Army April 2009 - January 2011
New Jerusalem Baptist Church 2007 - 2008
AIG June 2006 - August 2007
Skills
Data Analysis, Procurement, Purchasing, Customer Service, Updating, Record Maintenance, Reviews, Headcount Reporting, Staffing Metrics, Employee Database..., Team Building, Training
Education
Keller Graduate School of Management of DeVry University 2012 — 2016
Master of Accounting and Financial Management, concentration in Certified Fraud Examiner, 3.76
Rutgers, The State University of New Jersey-New Brunswick 2004 — 2008
Bachelor’s Degree, Management, 3.2
Francesca Pisano's Alorica Experience 2013 - 2013
Job Philosopher, Professional Confidant and Plant Assassin
Industry Museums and Institutions
Experience
Precision Design LLC August 2014 - Present
Alorica 2013 - 2013
Torrid April 2008 - June 2012
Skills
Customer Service, Customer Satisfaction, Sales, Organization, Microsoft Word, Social Media, Microsoft Excel, PowerPoint, Visual Arts, Drawing, Painting, Writing, Visual Merchandising, Photoshop, Illustrator, Fashion
Education
Kennesaw State University 2007 — 2013
Bachelor of Arts (BA), Art History
Kennesaw State University 2007 — 2013
Bachelor of Arts (B.A.), Art History
Precision Design LLC August 2014 - Present
Alorica 2013 - 2013
Torrid April 2008 - June 2012
Skills
Customer Service, Customer Satisfaction, Sales, Organization, Microsoft Word, Social Media, Microsoft Excel, PowerPoint, Visual Arts, Drawing, Painting, Writing, Visual Merchandising, Photoshop, Illustrator, Fashion
Education
Kennesaw State University 2007 — 2013
Bachelor of Arts (BA), Art History
Kennesaw State University 2007 — 2013
Bachelor of Arts (B.A.), Art History
Jahn-Paul Mazotas Jahn-Paul Mazotas's Alorica Experience 1996 - 2001
Job Guest Solutions Support Specialist at Carnival Cruise Lines
Industry Information Technology and Services
Experience
Carnival Cruise Lines May 2013 - Present
Credomatic Of Florida Inc April 2010 - April 2011
Total Merchant Services April 2009 - April 2010
Royal Caribbean Cruises, Ltd. 2001 - 2006
Alorica 1996 - 2001
Skills
Customer Service, Social Networking, Leadership, Marketing, Microsoft Office, Sales Operations, Sales Leads, Sales Management, Hospitality, Travel Planning, Travel Arrangements, Travel Agency, Business Travel, Telecommunications, Information Systems, Team Building, Social Media Marketing, Sales, Entrepreneurship, Event Planning, Spanish, Online Marketing, Training, Event Management, Networking, Strategic Planning, Management
Education
Miami Dade College 2009 — 2015
in the process part time, Computer and Information Sciences and Support Services
Carnival Cruise Lines May 2013 - Present
Credomatic Of Florida Inc April 2010 - April 2011
Total Merchant Services April 2009 - April 2010
Royal Caribbean Cruises, Ltd. 2001 - 2006
Alorica 1996 - 2001
Skills
Customer Service, Social Networking, Leadership, Marketing, Microsoft Office, Sales Operations, Sales Leads, Sales Management, Hospitality, Travel Planning, Travel Arrangements, Travel Agency, Business Travel, Telecommunications, Information Systems, Team Building, Social Media Marketing, Sales, Entrepreneurship, Event Planning, Spanish, Online Marketing, Training, Event Management, Networking, Strategic Planning, Management
Education
Miami Dade College 2009 — 2015
in the process part time, Computer and Information Sciences and Support Services
Joshua Beaver's Alorica Experience February 2014 - Present
Job AT&T Certified Trainer at Alorica, Terre Haute
Industry Political Organization
Experience
Alorica February 2014 - Present
Alorica January 2014 - February 2014
Alorica July 2013 - January 2014
Keuka College August 2011 - March 2013
Keuka College August 2010 - March 2013
Keuka College August 2010 - March 2013
Keuka College August 2009 - May 2011
Keuka College August 2009 - May 2010
Skills
Training, Student Affairs, Troubleshooting, Higher Education, Public Speaking, Event Planning, Nonprofits, Networking, Social Media, Editing, Program Development, Research, Microsoft Office, Leadership, Staff Development, Grant Writing
Education
Keuka College 2009 — 2013
Bachelor of Science (B.S.), Political Science and History
Alorica February 2014 - Present
Alorica January 2014 - February 2014
Alorica July 2013 - January 2014
Keuka College August 2011 - March 2013
Keuka College August 2010 - March 2013
Keuka College August 2010 - March 2013
Keuka College August 2009 - May 2011
Keuka College August 2009 - May 2010
Skills
Training, Student Affairs, Troubleshooting, Higher Education, Public Speaking, Event Planning, Nonprofits, Networking, Social Media, Editing, Program Development, Research, Microsoft Office, Leadership, Staff Development, Grant Writing
Education
Keuka College 2009 — 2013
Bachelor of Science (B.S.), Political Science and History
Cephas Idan Cephas Idan's Alorica Experience May 2014 - Present
Job Engineering Manager at BVM Corporation
Industry Mechanical or Industrial Engineering
Experience
BVM Corporation July 2014 - Present
Alorica May 2014 - Present
The Energy Center, KNUST August 2008 - Present
Alorica February 2013 - May 2014
Kwame Nkrumah University of Science & Technology, Kumasi March 2009 - February 2013
Consar Civil Engineering Company Ltd August 2012 - October 2012
Nottinghamshire Fire and Rescue Service October 2007 - July 2008
Nottingham Trent University June 2006 - June 2007
Nottingham Trent University September 2001 - June 2006
Nottingham Trent University October 2001 - December 2003
Skills
Research, Renewable Energy, Sustainability, Sustainable Development, Strategic Planning, Environmental Awareness, Matlab, Project Management, AutoCAD, GIS, Engineering, Microsoft Office, Analysis, Climate Change, Project Planning, Policy Analysis, Science, Teaching, Energy, CAD/CAM, ANSYS, Finite Element Analysis, CFD, Programming, Manufacturing, Pro Engineer, Machine Design, Solidworks, Continuous Improvement, Inventor, Solid Edge, CAD, Mathematical Modeling, Heat Transfer, Modeling, Stress Analysis, Mechanical Engineering, C++, Simulations, Statistics, Solar Energy, Data Analysis, AutoCAD Mechanical, Hydraulics, Materials Science, Sustainable Energy, Testing, Teamwork, Solid Modeling, Troubleshooting
Education
The Nottingham Trent University 1999 — 2005
Doctor of Philosophy (Ph.D.), Manufacturing Eng/Construction Management
Kwame Nkrumah' University of Science and Technology, Kumasi 1993 — 1998
Bachelor's Degree, Mechanical Engineering
BVM Corporation July 2014 - Present
Alorica May 2014 - Present
The Energy Center, KNUST August 2008 - Present
Alorica February 2013 - May 2014
Kwame Nkrumah University of Science & Technology, Kumasi March 2009 - February 2013
Consar Civil Engineering Company Ltd August 2012 - October 2012
Nottinghamshire Fire and Rescue Service October 2007 - July 2008
Nottingham Trent University June 2006 - June 2007
Nottingham Trent University September 2001 - June 2006
Nottingham Trent University October 2001 - December 2003
Skills
Research, Renewable Energy, Sustainability, Sustainable Development, Strategic Planning, Environmental Awareness, Matlab, Project Management, AutoCAD, GIS, Engineering, Microsoft Office, Analysis, Climate Change, Project Planning, Policy Analysis, Science, Teaching, Energy, CAD/CAM, ANSYS, Finite Element Analysis, CFD, Programming, Manufacturing, Pro Engineer, Machine Design, Solidworks, Continuous Improvement, Inventor, Solid Edge, CAD, Mathematical Modeling, Heat Transfer, Modeling, Stress Analysis, Mechanical Engineering, C++, Simulations, Statistics, Solar Energy, Data Analysis, AutoCAD Mechanical, Hydraulics, Materials Science, Sustainable Energy, Testing, Teamwork, Solid Modeling, Troubleshooting
Education
The Nottingham Trent University 1999 — 2005
Doctor of Philosophy (Ph.D.), Manufacturing Eng/Construction Management
Kwame Nkrumah' University of Science and Technology, Kumasi 1993 — 1998
Bachelor's Degree, Mechanical Engineering
Natasha Burgos Natasha Burgos's Alorica Experience February 2014 - January 2015
Job Bartender
Industry Food & Beverages
Experience
Whole Foods Market March 2015 - Present
Alorica February 2014 - January 2015
OG Organo Gold Coffee October 2013 - December 2014
Macy's July 2013 - December 2013
Pollo Tropical October 2010 - June 2013
Andy Frain Services October 2010 - November 2012
Skills
Customer Service, Time Management, Teamwork, Data Entry, Cashiering, Retail, Food Service, Creative Writing, Telephone Skills, Microsoft Word, PowerPoint, Social Networking, Customer Satisfaction, Team Building, Sales
Education
Drink Academy 2015 — 2015
Bartending/Bartender
Miami Dade College 2010 — 2014
Mass Communication/Media Studies
Whole Foods Market March 2015 - Present
Alorica February 2014 - January 2015
OG Organo Gold Coffee October 2013 - December 2014
Macy's July 2013 - December 2013
Pollo Tropical October 2010 - June 2013
Andy Frain Services October 2010 - November 2012
Skills
Customer Service, Time Management, Teamwork, Data Entry, Cashiering, Retail, Food Service, Creative Writing, Telephone Skills, Microsoft Word, PowerPoint, Social Networking, Customer Satisfaction, Team Building, Sales
Education
Drink Academy 2015 — 2015
Bartending/Bartender
Miami Dade College 2010 — 2014
Mass Communication/Media Studies
Brandi Milton's Alorica Experience July 2013 - Present
Job Customer Service Professional at Alorica (formally PRC)
Industry Outsourcing/Offshoring
Experience
Hampton Inn suites December 2013 - Present
Alorica July 2013 - Present
Alorica (formally PRC) November 2006 - Present
CNC Access, Inc July 2005 - December 2006
Nexlinxx June 2003 - August 2004
Skills
Customer Service, Medical Education
Education
Miller-Motte College-Wilmington 2010 — 2012
Associate's degree, Electronic Medical Records
Jacksonville High School 1999 — 2002
Academic, General Sstudy
Hampton Inn suites December 2013 - Present
Alorica July 2013 - Present
Alorica (formally PRC) November 2006 - Present
CNC Access, Inc July 2005 - December 2006
Nexlinxx June 2003 - August 2004
Skills
Customer Service, Medical Education
Education
Miller-Motte College-Wilmington 2010 — 2012
Associate's degree, Electronic Medical Records
Jacksonville High School 1999 — 2002
Academic, General Sstudy
Nicholas Katsaras Nicholas Katsaras's Alorica Experience March 2014 - Present
Job Enterprise Systems Engineer at Alorica
Industry Information Technology and Services
Experience
Alorica March 2014 - Present
Y Group November 2010 - January 2014
Euro Interiors 2011 - 2013
CONQUEST TECHNOLOGY SERVICES February 2010 - November 2010
MTN Satellite Communications July 2009 - November 2009
BT Global Services May 2008 - August 2008
ACS September 2007 - January 2008
BT INS 2008 - 2008
OmniComm December 2006 - April 2007
DATACORP March 2006 - December 2006
Skills
Microsoft Exchange, Sonicwall, ASA, 2008 R2, Active Directory, VMware, Cisco Technologies, Disaster Recovery, Virtualization, Data Center, Windows Server, Citrix, VMware View, DFS, NetApp, SMTP, PIX, Servers, VMware ESX, Technical Support, Software Installation, Firewalls, WAN, Citrix Metaframe, Network Administration, VPN, Blackberry Enterprise..., IIS, vSphere, Integration, Microsoft SQL Server, Backup Exec, System Administration, Hyper-V, Networking, Operating Systems, Windows, Security, Troubleshooting, Network Security, SAN, Hardware, Linux, VMware Infrastructure, Windows 7, System Deployment, Storage, SharePoint, Infrastructure, Cluster
Education
Miami Dade Community College 1993 — 2001
School for Advanced Studies 1993 — 1996
Miami Dade College 1992 — 1996
Alorica March 2014 - Present
Y Group November 2010 - January 2014
Euro Interiors 2011 - 2013
CONQUEST TECHNOLOGY SERVICES February 2010 - November 2010
MTN Satellite Communications July 2009 - November 2009
BT Global Services May 2008 - August 2008
ACS September 2007 - January 2008
BT INS 2008 - 2008
OmniComm December 2006 - April 2007
DATACORP March 2006 - December 2006
Skills
Microsoft Exchange, Sonicwall, ASA, 2008 R2, Active Directory, VMware, Cisco Technologies, Disaster Recovery, Virtualization, Data Center, Windows Server, Citrix, VMware View, DFS, NetApp, SMTP, PIX, Servers, VMware ESX, Technical Support, Software Installation, Firewalls, WAN, Citrix Metaframe, Network Administration, VPN, Blackberry Enterprise..., IIS, vSphere, Integration, Microsoft SQL Server, Backup Exec, System Administration, Hyper-V, Networking, Operating Systems, Windows, Security, Troubleshooting, Network Security, SAN, Hardware, Linux, VMware Infrastructure, Windows 7, System Deployment, Storage, SharePoint, Infrastructure, Cluster
Education
Miami Dade Community College 1993 — 2001
School for Advanced Studies 1993 — 1996
Miami Dade College 1992 — 1996
Larry Costanzo Larry Costanzo's Alorica Experience February 2012 - July 2012
Job Senior Business Analyst at Hacienda
Industry Information Technology and Services
Experience
Hacienda Executive Suits January 2014 - Present
Assurant Solutions September 2013 - December 2013
Hacienda Executive Suits August 2012 - September 2013
Alorica February 2012 - July 2012
Electronic Repair Center September 2011 - February 2012
B.C. Software September 2009 - August 2011
PHH Corporation (formerly FirstFleet) January 2004 - September 2009
Franklin Templeton Investments January 2008 - December 2008
Miami-Dade County Public Schools 2005 - 2007
Ryder System, Inc. 2005 - 2005
Skills
Sarbanes-Oxley Act, Business Analysis, Project Management, Program Management, Business Intelligence, Quality Assurance, Risk Management, SQL, Process Improvement, Databases, SDLC, Software Documentation, Requirements Analysis, Team Leadership, Testing, Strategic Planning, Management, Access, Agile Methodologies, Microsoft SQL Server, Analysis, ERP, Software Project..., MS Project, CRM, Code of Federal..., Scrum, User Stories, Use Case, HIPAA, EDI, Microsoft Office, Visio, Visual Basic, Project Planning, SAP, ETL, .NET, Change Management, Business Process, System Administration, Healthcare Information..., Technical Support, Call Centers, Security, ASC X12, Gap Analysis, Vendor Management, Unix, Leadership
Education
University of Miami 1981 — 1983
BA, Poltical Science
Miami Dade College 1979 — 1981
AA, Political Science
Florida Atlantic University 2013 — 2013
Project Management Professional (PMP)
Hacienda Executive Suits January 2014 - Present
Assurant Solutions September 2013 - December 2013
Hacienda Executive Suits August 2012 - September 2013
Alorica February 2012 - July 2012
Electronic Repair Center September 2011 - February 2012
B.C. Software September 2009 - August 2011
PHH Corporation (formerly FirstFleet) January 2004 - September 2009
Franklin Templeton Investments January 2008 - December 2008
Miami-Dade County Public Schools 2005 - 2007
Ryder System, Inc. 2005 - 2005
Skills
Sarbanes-Oxley Act, Business Analysis, Project Management, Program Management, Business Intelligence, Quality Assurance, Risk Management, SQL, Process Improvement, Databases, SDLC, Software Documentation, Requirements Analysis, Team Leadership, Testing, Strategic Planning, Management, Access, Agile Methodologies, Microsoft SQL Server, Analysis, ERP, Software Project..., MS Project, CRM, Code of Federal..., Scrum, User Stories, Use Case, HIPAA, EDI, Microsoft Office, Visio, Visual Basic, Project Planning, SAP, ETL, .NET, Change Management, Business Process, System Administration, Healthcare Information..., Technical Support, Call Centers, Security, ASC X12, Gap Analysis, Vendor Management, Unix, Leadership
Education
University of Miami 1981 — 1983
BA, Poltical Science
Miami Dade College 1979 — 1981
AA, Political Science
Florida Atlantic University 2013 — 2013
Project Management Professional (PMP)
Luke Edscorn Luke Edscorn's Alorica Experience November 2012 - January 2015
Job Customer Service Representative at Accelerate Learning, Inc.
Industry Telecommunications
Experience
Accelerate Learning, Inc. June 2015 - Present
Vitex Systems January 2015 - May 2015
Alorica November 2012 - January 2015
Alorica January 2012 - December 2012
Alorica November 2010 - January 2012
Skills
Customer Service, Computer Hardware, Computer Repair, Cloud Computing, Automotive Repair, Microsoft Office, Small Business, Photoshop, Digital Photography, Software Installation, Technical Support, Call Centers, Team Management, Troubleshooting, Windows 7, Inventory Management, Windows, Time Management, Management, Help Desk Support, Customer Satisfaction, XP, Team Building, Training, Windows XP, Avaya
Education
WyoTech 2005 — 2006
Associates of Science, Business Administration and Management, General, 3.8
Mount Wachusett Community College 2005 — 2005
Certificate, Automotive Engineering Technology/Technician, 3.6
Nashua Community College 2004 — 2004
Human Development and Family Studies, General, 3.6
Home School 1994 — 2004
Manchester Community College 2003 — 2003
Automotive Engineering Technology/Technician, 3.8
Accelerate Learning, Inc. June 2015 - Present
Vitex Systems January 2015 - May 2015
Alorica November 2012 - January 2015
Alorica January 2012 - December 2012
Alorica November 2010 - January 2012
Skills
Customer Service, Computer Hardware, Computer Repair, Cloud Computing, Automotive Repair, Microsoft Office, Small Business, Photoshop, Digital Photography, Software Installation, Technical Support, Call Centers, Team Management, Troubleshooting, Windows 7, Inventory Management, Windows, Time Management, Management, Help Desk Support, Customer Satisfaction, XP, Team Building, Training, Windows XP, Avaya
Education
WyoTech 2005 — 2006
Associates of Science, Business Administration and Management, General, 3.8
Mount Wachusett Community College 2005 — 2005
Certificate, Automotive Engineering Technology/Technician, 3.6
Nashua Community College 2004 — 2004
Human Development and Family Studies, General, 3.6
Home School 1994 — 2004
Manchester Community College 2003 — 2003
Automotive Engineering Technology/Technician, 3.8
Maria L. Hernandez Maria L. Hernandez's Alorica Experience August 1998 - April 2014
Job
Industry Financial Services
Experience
BCA Financial Services, Inc. February 2015 - Present
Assurance Management Group April 2014 - December 2014
Alorica August 1998 - April 2014
Skills
Management, PowerPoint, Sales, Leadership, Training, Microsoft Office, Microsoft Excel, Microsoft Word, English, Outlook, Team Leadership, Customer Service, Teamwork, Marketing, Time Management
Education
University of Florida 2014 — 2016
Bachelor's degree, Business Administration and Management, General
Miami Dade College 2011 — 2013
Associate of Arts (A.A.), Accounting
BCA Financial Services, Inc. February 2015 - Present
Assurance Management Group April 2014 - December 2014
Alorica August 1998 - April 2014
Skills
Management, PowerPoint, Sales, Leadership, Training, Microsoft Office, Microsoft Excel, Microsoft Word, English, Outlook, Team Leadership, Customer Service, Teamwork, Marketing, Time Management
Education
University of Florida 2014 — 2016
Bachelor's degree, Business Administration and Management, General
Miami Dade College 2011 — 2013
Associate of Arts (A.A.), Accounting
Michelle Mallard's Alorica Experience 2010 - 2012
Job Healthcare Health Services at CHRISTUS Health
Industry Information Technology and Services
Experience
CHRISTUS Health May 2013 - Present
Department of Veterans Affairs May 2005 - Present
Alorica 2010 - 2012
Skills
Customer Service, Call Center, Technical Support, ICD-9 coding, Medicare, ICD-9, Call Centers, Training, Medical Coding, HIPAA, EMR, Informatics, ICD-10
Education
Liberty University
Health Information Technology, Medical
CHRISTUS Health May 2013 - Present
Department of Veterans Affairs May 2005 - Present
Alorica 2010 - 2012
Skills
Customer Service, Call Center, Technical Support, ICD-9 coding, Medicare, ICD-9, Call Centers, Training, Medical Coding, HIPAA, EMR, Informatics, ICD-10
Education
Liberty University
Health Information Technology, Medical
Erica Chirchir Erica Chirchir's Alorica Experience February 2009 - April 2011
Job Senior Settlement Analyst at First Data Corporation
Industry Financial Services
Experience
Alliant CPA Group, LLC January 2014 - October 2014
The 410 Bridge January 2014 - September 2014
ProCore Solutions April 2011 - June 2012
Alorica February 2009 - April 2011
Skills
Customer Service, Teamwork, Call Centers, PowerPoint, Time Management, Customer Satisfaction, Microsoft Excel, Microsoft Office, Data Entry, Troubleshooting, Team Leadership, Outlook, Microsoft Word, Process Improvement, Leadership, Windows, Coaching, Management, Employee Relations, Inventory Management, Training, Team Building, Software Documentation, Lotus Notes, Accounting, QuickBooks, Lotus, AS400 system, IEX Total View, PeopleSoft
Education
Kennesaw State University 2010 — 2014
Bachelor of Business Administration (BBA), Accounting and Business/Management
Université Laval / Laval University 2013 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Alliant CPA Group, LLC January 2014 - October 2014
The 410 Bridge January 2014 - September 2014
ProCore Solutions April 2011 - June 2012
Alorica February 2009 - April 2011
Skills
Customer Service, Teamwork, Call Centers, PowerPoint, Time Management, Customer Satisfaction, Microsoft Excel, Microsoft Office, Data Entry, Troubleshooting, Team Leadership, Outlook, Microsoft Word, Process Improvement, Leadership, Windows, Coaching, Management, Employee Relations, Inventory Management, Training, Team Building, Software Documentation, Lotus Notes, Accounting, QuickBooks, Lotus, AS400 system, IEX Total View, PeopleSoft
Education
Kennesaw State University 2010 — 2014
Bachelor of Business Administration (BBA), Accounting and Business/Management
Université Laval / Laval University 2013 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Robert Hosier's Alorica Experience July 2003 - June 2006
Job Vice President Design Engineering
Industry Executive Office
Experience
The Numina Group September 2013 - Present
Sears Holdings Corporation April 2011 - September 2013
Sears Holdings Company February 2009 - June 2011
Sears Holdings Corporation July 2006 - February 2007
Alorica July 2003 - June 2006
DecisionOne May 2000 - August 2003
Ingram Micro February 1993 - May 2000
Jostens March 1987 - February 1993
Skills
Process Improvement, CRM, Leadership, Supply Chain, Management, Logistics, Coaching, Supply Chain..., Cross-functional Team..., Operations Management, Inventory Management, Income Statement, Strategic & Operations..., Multi-site Management, Third Party Vendor..., National Distribution..., Supply & Value Chain..., Lean Manufacturing, Business Finance, Capital Appropriation, Financial & Business..., Plant & Facilities..., Capacity Planning &..., Business & Market..., Reengineering, Customer Relations and..., Regulatory Affairs, Strategic Alliances, Investor & Banking..., Inventory & Assets..., Project Planning and..., Cost, Budget & Internal..., Multiple P&L..., Processes &, Process & Proceedures..., Contract & Agreement..., Logistics & Distribution, Labor & Union Relations, High Performance Team..., Continuous Improvement, Business Analytics, Multi Tasking, Results Oriented, Motivation, P&L, Team Leadership, Call Centers
Education
Millikin University 1978 — 1981
BSIE, Industrial Engineering
Bishop McNamara High School 1975 — 1979
General Business , Business Administration and Management, General
The Numina Group September 2013 - Present
Sears Holdings Corporation April 2011 - September 2013
Sears Holdings Company February 2009 - June 2011
Sears Holdings Corporation July 2006 - February 2007
Alorica July 2003 - June 2006
DecisionOne May 2000 - August 2003
Ingram Micro February 1993 - May 2000
Jostens March 1987 - February 1993
Skills
Process Improvement, CRM, Leadership, Supply Chain, Management, Logistics, Coaching, Supply Chain..., Cross-functional Team..., Operations Management, Inventory Management, Income Statement, Strategic & Operations..., Multi-site Management, Third Party Vendor..., National Distribution..., Supply & Value Chain..., Lean Manufacturing, Business Finance, Capital Appropriation, Financial & Business..., Plant & Facilities..., Capacity Planning &..., Business & Market..., Reengineering, Customer Relations and..., Regulatory Affairs, Strategic Alliances, Investor & Banking..., Inventory & Assets..., Project Planning and..., Cost, Budget & Internal..., Multiple P&L..., Processes &, Process & Proceedures..., Contract & Agreement..., Logistics & Distribution, Labor & Union Relations, High Performance Team..., Continuous Improvement, Business Analytics, Multi Tasking, Results Oriented, Motivation, P&L, Team Leadership, Call Centers
Education
Millikin University 1978 — 1981
BSIE, Industrial Engineering
Bishop McNamara High School 1975 — 1979
General Business , Business Administration and Management, General
Denise Wiemann Denise Wiemann's Alorica Experience March 2011 - April 2012
Job Sr. Accountant at Kaiser Permanente
Industry Plastics
Experience
Kaiser Permanente March 2015 - Present
FPPS Facilities Planning & Program Services, Inc August 2014 - March 2015
Polymer Logistics September 2012 - April 2014
Cleveland Golf / Srixon USA July 2012 - July 2012
Alorica March 2011 - April 2012
E. Fitzgerald, Inc August 2008 - January 2011
Richmond American Homes April 2007 - August 2008
K. Hovnanian Homes January 2006 - April 2007
Prestige/Frontier Homes October 2005 - January 2006
Cadden & Fuller March 2005 - October 2005
Skills
General Ledger, Forecasting, Financial Reporting, Payroll, Variance Analysis, Analysis, Account Reconciliation, Accounts Payable, Accounting, Auditing, Leadership
Education
DeVry University's Keller Graduate School of Management-California 2011 — 2014
Master of Business Administration (M.B.A.), Accounting and Business/Management, 3.70
University of Phoenix 2001 — 2005
Bachelor's Degree, Accounting, 3.0
Kaiser Permanente March 2015 - Present
FPPS Facilities Planning & Program Services, Inc August 2014 - March 2015
Polymer Logistics September 2012 - April 2014
Cleveland Golf / Srixon USA July 2012 - July 2012
Alorica March 2011 - April 2012
E. Fitzgerald, Inc August 2008 - January 2011
Richmond American Homes April 2007 - August 2008
K. Hovnanian Homes January 2006 - April 2007
Prestige/Frontier Homes October 2005 - January 2006
Cadden & Fuller March 2005 - October 2005
Skills
General Ledger, Forecasting, Financial Reporting, Payroll, Variance Analysis, Analysis, Account Reconciliation, Accounts Payable, Accounting, Auditing, Leadership
Education
DeVry University's Keller Graduate School of Management-California 2011 — 2014
Master of Business Administration (M.B.A.), Accounting and Business/Management, 3.70
University of Phoenix 2001 — 2005
Bachelor's Degree, Accounting, 3.0
Mark Gendron Mark Gendron's Alorica Experience July 2013 - October 2013
Job Highly successful sales person with over 20 years of experience.
Industry Internet
Experience
HealthFair November 2013 - Present
Alorica July 2013 - October 2013
Northpoint Technology Group September 2012 - June 2013
Windstream Communications March 2004 - March 2012
Agency for Workforce Innovation September 2001 - October 2003
Jalpak International June 1988 - May 2001
U.S. Navy September 1984 - September 1988
Skills
NNTP, Major Account..., IDNs, Building C-Level..., Vertical Search, Security Sales, Traffic Monetization, Internet Products, Virtual Currency, Ad Targeting, Membase, Phing, Right Media, Toll Free, BigTable, Colo, Account Mapping, Away3D, Conversion Tracking, AIDC, Cloud Applications, Content Delivery
Education
University of Maryland 1984 — 1987
Bachelor of Arts (B.A.), Business Administration and Management, General
Miami Dade College 1981 — 1983
Associate of Arts (AA), Psychology
HealthFair November 2013 - Present
Alorica July 2013 - October 2013
Northpoint Technology Group September 2012 - June 2013
Windstream Communications March 2004 - March 2012
Agency for Workforce Innovation September 2001 - October 2003
Jalpak International June 1988 - May 2001
U.S. Navy September 1984 - September 1988
Skills
NNTP, Major Account..., IDNs, Building C-Level..., Vertical Search, Security Sales, Traffic Monetization, Internet Products, Virtual Currency, Ad Targeting, Membase, Phing, Right Media, Toll Free, BigTable, Colo, Account Mapping, Away3D, Conversion Tracking, AIDC, Cloud Applications, Content Delivery
Education
University of Maryland 1984 — 1987
Bachelor of Arts (B.A.), Business Administration and Management, General
Miami Dade College 1981 — 1983
Associate of Arts (AA), Psychology
Michelle Tims's Alorica Experience August 2011 - December 2011
Job Human Resources/ Public Relations at Weir Environmental L.L.C.
Industry Environmental Services
Experience
Weir Environmental L.L.C. October 2012 - Present
Louisiana Bucket Brigade April 2012 - October 2012
Alorica August 2011 - December 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Teaching, Public Speaking, Negotiation, Editing, Social Networking, Administration, Social Media, Teamwork, Community Outreach, Facebook, Social Media Marketing, Organizational..., Administrative..., Sales
Education
Louisiana Tech University 2007 — 2011
Bachelor of Arts (BA), Sociology
Weir Environmental L.L.C. October 2012 - Present
Louisiana Bucket Brigade April 2012 - October 2012
Alorica August 2011 - December 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Teaching, Public Speaking, Negotiation, Editing, Social Networking, Administration, Social Media, Teamwork, Community Outreach, Facebook, Social Media Marketing, Organizational..., Administrative..., Sales
Education
Louisiana Tech University 2007 — 2011
Bachelor of Arts (BA), Sociology
Alexis Payne Alexis Payne's Alorica Experience January 2014 - Present
Job Experienced Director of Operations, Higher Education Management and Call Center Manager
Industry Education Management
Experience
Edward Jones April 2015 - Present
Alorica January 2014 - Present
University of Phoenix November 2013 - Present
University of Phoenix March 2010 - October 2012
University of Phoenix February 2008 - February 2010
FedEx Office September 2006 - May 2009
Skills
Enrollment Management, Admissions, Student Financial Aid, Retaining Customers, Student Recruiting, Adult Education, Career Development, Higher Education, Career Counseling, Campus, Staff Development, Resume Writing, Instructional Design, Public Speaking, Academic Administration, Teaching, Student Affairs, Distance Learning, Academic Advising, Higher Education..., Higher Education..., CampusVue, E-Learning, Curriculum Development, Student Development, Strategy, Employee Training, Customer Retention, Leadership, Team Leadership
Education
University of Phoenix 2008 — 2009
Master of Business Administration (MBA), Business Administration
Lincoln University (MO) 2000 — 2005
Bachelor of Science (BS), Business Administration
Edward Jones April 2015 - Present
Alorica January 2014 - Present
University of Phoenix November 2013 - Present
University of Phoenix March 2010 - October 2012
University of Phoenix February 2008 - February 2010
FedEx Office September 2006 - May 2009
Skills
Enrollment Management, Admissions, Student Financial Aid, Retaining Customers, Student Recruiting, Adult Education, Career Development, Higher Education, Career Counseling, Campus, Staff Development, Resume Writing, Instructional Design, Public Speaking, Academic Administration, Teaching, Student Affairs, Distance Learning, Academic Advising, Higher Education..., Higher Education..., CampusVue, E-Learning, Curriculum Development, Student Development, Strategy, Employee Training, Customer Retention, Leadership, Team Leadership
Education
University of Phoenix 2008 — 2009
Master of Business Administration (MBA), Business Administration
Lincoln University (MO) 2000 — 2005
Bachelor of Science (BS), Business Administration
Nia Akong's Alorica Experience August 2013 - December 2013
Job Personal Trainer at Youfit Health Clubs, Inc.
Industry Health, Wellness and Fitness
Experience
Youfit Health Clubs, Inc. January 2014 - Present
Alorica August 2013 - December 2013
Kennesaw State University October 2009 - August 2013
Youth Empowerment through Learning, Leading, and Serving January 2013 - May 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, High Organizational..., Time Management, Stress Management, Oral & Written..., Critical Thinking, Social Media, Sales
Education
Kennesaw State University 2008 — 2013
Bachelor of Science (BS), Human Services
Youfit Health Clubs, Inc. January 2014 - Present
Alorica August 2013 - December 2013
Kennesaw State University October 2009 - August 2013
Youth Empowerment through Learning, Leading, and Serving January 2013 - May 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, High Organizational..., Time Management, Stress Management, Oral & Written..., Critical Thinking, Social Media, Sales
Education
Kennesaw State University 2008 — 2013
Bachelor of Science (BS), Human Services
Alan Peterson's Alorica Experience March 2015 - Present
Job Network Controller at Alorica
Industry Information Technology and Services
Experience
Alorica March 2015 - Present
West Corporation November 2014 - March 2015
Hertz February 2014 - December 2014
West Corporation July 2010 - January 2014
Rave Motion Pictures May 2009 - June 2010
Skills
Ruby on Rails, Ruby, HTML, JavaScript, Technical Support, Heroku, Github, CSS, Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Troubleshooting, Telecommunications, Telephony
Education
Interface Web School 2014 — 2014
Certificate of Completion, Web Programming/Development
Metropolitan Community College 2008 — 2012
Alorica March 2015 - Present
West Corporation November 2014 - March 2015
Hertz February 2014 - December 2014
West Corporation July 2010 - January 2014
Rave Motion Pictures May 2009 - June 2010
Skills
Ruby on Rails, Ruby, HTML, JavaScript, Technical Support, Heroku, Github, CSS, Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Troubleshooting, Telecommunications, Telephony
Education
Interface Web School 2014 — 2014
Certificate of Completion, Web Programming/Development
Metropolitan Community College 2008 — 2012
Juliet Davis Juliet Davis's Alorica Experience November 2010 - March 2011
Job Computer Savvy & Dedicated
Industry Consumer Goods
Experience
American Girl August 2012 - January 2013
eFollett August 2012 - November 2012
Krispy Kreme May 2011 - August 2012
Alorica November 2010 - March 2011
The Original Pancake House February 2010 - November 2010
Education
Miami Dade College 2010 — 2014
Vocational Training, International Business & Nursing
Robert Morgan Educational Center 2005 — 2009
Highschool Dipolma, Hospitality Administration/Management
American Girl August 2012 - January 2013
eFollett August 2012 - November 2012
Krispy Kreme May 2011 - August 2012
Alorica November 2010 - March 2011
The Original Pancake House February 2010 - November 2010
Education
Miami Dade College 2010 — 2014
Vocational Training, International Business & Nursing
Robert Morgan Educational Center 2005 — 2009
Highschool Dipolma, Hospitality Administration/Management
Celeste Nunley Celeste Nunley's Alorica Experience October 2012 - December 2012
Job HR Staffing Analyst
Industry Staffing and Recruiting
Experience
Staffmark January 2015 - Present
Prestige Staffing January 2014 - Present
GCB Services May 2013 - November 2013
Ranstad and Aerotek December 2012 - April 2013
Alorica October 2012 - December 2012
Ryla Teleservices currently known as Alorica August 2009 - November 2012
Skills
Call Centers, Troubleshooting, Process Improvement, Team Leadership, Microsoft Office, Customer Retention, Public Speaking, Technical Support, Windows 7, Training, Microsoft Word, Microsoft Excel, Windows, Customer Service, Analysis, Outlook, Account Management, Computer Hardware, Leadership, Management, Team Building, Coaching
Education
Langston University
Staffmark January 2015 - Present
Prestige Staffing January 2014 - Present
GCB Services May 2013 - November 2013
Ranstad and Aerotek December 2012 - April 2013
Alorica October 2012 - December 2012
Ryla Teleservices currently known as Alorica August 2009 - November 2012
Skills
Call Centers, Troubleshooting, Process Improvement, Team Leadership, Microsoft Office, Customer Retention, Public Speaking, Technical Support, Windows 7, Training, Microsoft Word, Microsoft Excel, Windows, Customer Service, Analysis, Outlook, Account Management, Computer Hardware, Leadership, Management, Team Building, Coaching
Education
Langston University
Jourdyn Lawrence's Alorica Experience October 2009 - July 2012
Job MSPH Candidate at University of South CarolinaColumbia
Industry Research
Experience
SEAUS September 2015 - Present
Clayton State University May 2015 - July 2015
Clayton State University July 2014 - April 2015
Serpas Restaurant April 2013 - August 2014
Ann Taylor September 2012 - January 2013
Alorica October 2009 - July 2012
Kroger September 2006 - July 2008
Skills
Fashion, Social Networking, Customer Service, PowerPoint, Microsoft Office, Social Media, Microsoft Word, Photography, Photoshop, Facebook, Microsoft Excel, Modeling, Magazines, Research, Teamwork, Eclipse, Statistics, Technical Writing, Organic Chemistry, Biology, Problem Solving, Presentations, Public Speaking, Data Entry
Education
University of South Carolina-Columbia 2015 — 2017
Master’s Degree, Epidemiology
Clayton State University 2012 — 2015
Bachelor’s Degree, Biology, 3.61
Kennesaw State University 2008 — 2012
Biology
SEAUS September 2015 - Present
Clayton State University May 2015 - July 2015
Clayton State University July 2014 - April 2015
Serpas Restaurant April 2013 - August 2014
Ann Taylor September 2012 - January 2013
Alorica October 2009 - July 2012
Kroger September 2006 - July 2008
Skills
Fashion, Social Networking, Customer Service, PowerPoint, Microsoft Office, Social Media, Microsoft Word, Photography, Photoshop, Facebook, Microsoft Excel, Modeling, Magazines, Research, Teamwork, Eclipse, Statistics, Technical Writing, Organic Chemistry, Biology, Problem Solving, Presentations, Public Speaking, Data Entry
Education
University of South Carolina-Columbia 2015 — 2017
Master’s Degree, Epidemiology
Clayton State University 2012 — 2015
Bachelor’s Degree, Biology, 3.61
Kennesaw State University 2008 — 2012
Biology
Joey Skinner's Alorica Experience May 2011 - Present
Job Assistant Production Manager at Alorica
Industry Information Technology and Services
Experience
Alorica May 2011 - Present
Wood Personnel Services February 2010 - May 2011
Cinram October 2009 - December 2009
National Pen June 2008 - April 2009
Jostens March 2005 - May 2008
Wal-Mart Distribution January 2005 - March 2005
Calsonic Kansei April 2004 - November 2004
Ingram Book Company August 1997 - April 2004
Skills
Strategic Planning, Product Management, Computer/Technical..., Creative Problem Solving, Employee Scheduling, Good Communication..., Staff training and..., Fast Learner, Inventory Control
Education
Middle Tennessee State University 1997 — 2001
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Forrest High School 1994 — 1997
Honors Diploma, Basic Skills and Developmental/Remedial Education
Alorica May 2011 - Present
Wood Personnel Services February 2010 - May 2011
Cinram October 2009 - December 2009
National Pen June 2008 - April 2009
Jostens March 2005 - May 2008
Wal-Mart Distribution January 2005 - March 2005
Calsonic Kansei April 2004 - November 2004
Ingram Book Company August 1997 - April 2004
Skills
Strategic Planning, Product Management, Computer/Technical..., Creative Problem Solving, Employee Scheduling, Good Communication..., Staff training and..., Fast Learner, Inventory Control
Education
Middle Tennessee State University 1997 — 2001
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Forrest High School 1994 — 1997
Honors Diploma, Basic Skills and Developmental/Remedial Education
Marcus Plez's Alorica Experience September 2012 - May 2013
Job Logistics Operator at Embraer US
Industry Airlines/Aviation
Experience
Embraer US June 2013 - Present
Alorica September 2012 - May 2013
Aero Hardware & Supply September 2008 - August 2009
Steak n Shake February 2006 - July 2008
Skills
Microsoft Office, Customer Service, Troubleshooting, Logistics, Sales, SAP, Supervisory Skills, Process Improvement, Project Management, Purchasing, Project Planning, Forecasting, Negotiation, Training, Analysis, Strategic Planning, Six Sigma, Coaching, Marketing, QuickBooks, Inbound Marketing, Shipping, Social Media, Interpersonal..., Team Leadership
Education
Miami Dade College 2012 — 2014
Barbara Goleman
Barbara Goleman
Embraer US June 2013 - Present
Alorica September 2012 - May 2013
Aero Hardware & Supply September 2008 - August 2009
Steak n Shake February 2006 - July 2008
Skills
Microsoft Office, Customer Service, Troubleshooting, Logistics, Sales, SAP, Supervisory Skills, Process Improvement, Project Management, Purchasing, Project Planning, Forecasting, Negotiation, Training, Analysis, Strategic Planning, Six Sigma, Coaching, Marketing, QuickBooks, Inbound Marketing, Shipping, Social Media, Interpersonal..., Team Leadership
Education
Miami Dade College 2012 — 2014
Barbara Goleman
Barbara Goleman
Ricky Morrow III Ricky Morrow III's Alorica Experience April 2014 - Present
Job Integration Specialist at M2 Technology
Industry Information Technology and Services
Experience
Alorica April 2014 - Present
M2 Technology January 2010 - Present
Nestle Nutrition North America July 2012 - January 2014
University Cap and Gown April 2010 - July 2012
Skills
Computer Repair, Computer Maintenance, Computer Hardware, Windows, Operating Systems, Android, Mac OS, iOS, Ubuntu, Wireless Networking, Microsoft Office, Open Office, Libre Office, Cheesecake, Malware Analysis, Printers, Soldering, SMT (surface mount..., Technical Support, Troubleshooting, Disassembly, Assembler, Electronics, Network Security, Remote Desktop, Software Installation
Education
Northern Essex Community College 2010 — 2011
Computer Software: Applications
Middlesex Community College 2008 — 2009
Computer Software & Networking Technology
Whittier Regional Vocational Technical High School 2005 — 2008
High School Diploma, Electronics/Robotics
Alorica April 2014 - Present
M2 Technology January 2010 - Present
Nestle Nutrition North America July 2012 - January 2014
University Cap and Gown April 2010 - July 2012
Skills
Computer Repair, Computer Maintenance, Computer Hardware, Windows, Operating Systems, Android, Mac OS, iOS, Ubuntu, Wireless Networking, Microsoft Office, Open Office, Libre Office, Cheesecake, Malware Analysis, Printers, Soldering, SMT (surface mount..., Technical Support, Troubleshooting, Disassembly, Assembler, Electronics, Network Security, Remote Desktop, Software Installation
Education
Northern Essex Community College 2010 — 2011
Computer Software: Applications
Middlesex Community College 2008 — 2009
Computer Software & Networking Technology
Whittier Regional Vocational Technical High School 2005 — 2008
High School Diploma, Electronics/Robotics
Adam W. Wahl Adam W. Wahl's Alorica Experience April 2011 - July 2012
Job CoOwner, Natural Operations LLC
Industry Retail
Experience
Natural Operations LLC October 2013 - Present
Alorica April 2011 - July 2012
Alorica February 2005 - March 2011
Alorica October 2004 - February 2005
Skills
BPO, Call Centers, Telecommunications, Contact Centers, Customer Satisfaction, Operations Management, Project Management, Outsourcing, Program Management, Process Improvement, SDLC, Call Center, Vendor Management, Team Leadership, Workforce Management, Training, Leadership, Performance Management, Management, Customer Experience, CRM
Education
Kirkwood Community College
Scott Community College
Natural Operations LLC October 2013 - Present
Alorica April 2011 - July 2012
Alorica February 2005 - March 2011
Alorica October 2004 - February 2005
Skills
BPO, Call Centers, Telecommunications, Contact Centers, Customer Satisfaction, Operations Management, Project Management, Outsourcing, Program Management, Process Improvement, SDLC, Call Center, Vendor Management, Team Leadership, Workforce Management, Training, Leadership, Performance Management, Management, Customer Experience, CRM
Education
Kirkwood Community College
Scott Community College
Ahmed Farah Ahmed Farah's Alorica Experience June 2010 - January 2011
Job BI QA Analyst at HealthStream
Industry Information Technology and Services
Experience
HealthStream August 2015 - Present
EFT Source January 2015 - July 2015
Asurion January 2013 - December 2014
Arbor Healthcare March 2012 - November 2012
NAMT July 2010 - August 2011
Alorica June 2010 - January 2011
Asurion July 2009 - July 2010
Asurion July 2009 - June 2010
Skills
Microsoft Office, Visual Basic, Visio, Microsoft Excel, Data Analysis, Customer Service, Access, Quality Control, Windows, HIPAA, SQL, Outlook, Programming, Visual Studio, Databases, HTML, CSS, C#, Software Testing Life..., ETL, Informatica Powercenter
Education
Middle Tennessee State University
BBA, Information Systems
HealthStream August 2015 - Present
EFT Source January 2015 - July 2015
Asurion January 2013 - December 2014
Arbor Healthcare March 2012 - November 2012
NAMT July 2010 - August 2011
Alorica June 2010 - January 2011
Asurion July 2009 - July 2010
Asurion July 2009 - June 2010
Skills
Microsoft Office, Visual Basic, Visio, Microsoft Excel, Data Analysis, Customer Service, Access, Quality Control, Windows, HIPAA, SQL, Outlook, Programming, Visual Studio, Databases, HTML, CSS, C#, Software Testing Life..., ETL, Informatica Powercenter
Education
Middle Tennessee State University
BBA, Information Systems
Aaron Bahls Aaron Bahls's Alorica Experience July 2010 - May 2011
Job Talent Miner and Cultivator Senior Recruiter, Human Resources at Ruffalo Noel Levitz
Industry Nonprofit Organization Management
Experience
Ruffalo Noel Levitz November 2012 - Present
RuffaloCODY May 2011 - November 2012
Alorica July 2010 - May 2011
CRST July 2007 - July 2010
Skills
Technical Recruiting, College Recruiting, Professional Networking, Community Engagement, Sourcing, Social Networking, Social Media, Corporate Recruiting, Branding, Employer Branding, Employee Engagement, Job Fairs, Interviewing, Group Presentations, College Relations, Recruitment Advertising, Negotiation, Full-cycle Recruiting, Internet Recruiting, Talent Acquisition, Recruitment/Retention, Resume Writing, Applicant Tracking..., Hiring, Salary Negotiation, Career Counseling, Screening, Creative Sourcing, Staff Development, Interviews, New Hire Orientations, Training, Recruiting, Career Development, Management, Onboarding, Temporary Placement, Networking, Employee Relations, Temporary Staffing, Contract Recruitment, Staffing Services, Cold Calling, Workforce Planning, Talent Management, Lead Generation, Employee Training, Job Search Strategies, Benefits Administration, Screening Resumes
Education
University of Iowa 2004 — 2006
Bachelor of Arts, English
Kirkwood Community College
Ruffalo Noel Levitz November 2012 - Present
RuffaloCODY May 2011 - November 2012
Alorica July 2010 - May 2011
CRST July 2007 - July 2010
Skills
Technical Recruiting, College Recruiting, Professional Networking, Community Engagement, Sourcing, Social Networking, Social Media, Corporate Recruiting, Branding, Employer Branding, Employee Engagement, Job Fairs, Interviewing, Group Presentations, College Relations, Recruitment Advertising, Negotiation, Full-cycle Recruiting, Internet Recruiting, Talent Acquisition, Recruitment/Retention, Resume Writing, Applicant Tracking..., Hiring, Salary Negotiation, Career Counseling, Screening, Creative Sourcing, Staff Development, Interviews, New Hire Orientations, Training, Recruiting, Career Development, Management, Onboarding, Temporary Placement, Networking, Employee Relations, Temporary Staffing, Contract Recruitment, Staffing Services, Cold Calling, Workforce Planning, Talent Management, Lead Generation, Employee Training, Job Search Strategies, Benefits Administration, Screening Resumes
Education
University of Iowa 2004 — 2006
Bachelor of Arts, English
Kirkwood Community College
Audrey James's Alorica Experience February 2011 - November 2014
Job Director of Client Relations at Interface Network Systems
Industry Information Technology and Services
Experience
Interface Network Systems December 2014 - Present
GLG Councils August 2014 - Present
Consultant October 2010 - Present
Alorica February 2011 - November 2014
AllRegs/Mortgage Resource Center September 2004 - October 2010
Norwest Bank January 1997 - January 2004
Wachovia Bank January 1993 - January 1997
Skills
Mortgage Banking, Sales, CRM, Business Analysis, Management, Strategic Planning, Customer Retention, Strategic Partnerships, Advertising, Training, E-commerce, Financial Services, Budgets, Product Development, Program Management, Business Development, Strategy, Marketing, Product Management, Consulting, Small Business, Executive Management, Market Research, Business Strategy, Account Management, Start-ups, Online Marketing, Process Improvement, Lead Generation, Selling, Team Leadership, Salesforce.com, Leadership, B2B, Insurance, Business Planning, New Business Development, Entrepreneurship, Marketing Strategy, Team Management, SaaS, Sales Management, Online Advertising, Team Building, Vendor Management, Finance, Business Process..., Change Management, Credit, Management Consulting
Education
Louisiana State University 1980 — 1984
BA, Business Administration
University of Louisville
Master of Business Administration (MBA), General Sales, Merchandising and Related Marketing Operations
Interface Network Systems December 2014 - Present
GLG Councils August 2014 - Present
Consultant October 2010 - Present
Alorica February 2011 - November 2014
AllRegs/Mortgage Resource Center September 2004 - October 2010
Norwest Bank January 1997 - January 2004
Wachovia Bank January 1993 - January 1997
Skills
Mortgage Banking, Sales, CRM, Business Analysis, Management, Strategic Planning, Customer Retention, Strategic Partnerships, Advertising, Training, E-commerce, Financial Services, Budgets, Product Development, Program Management, Business Development, Strategy, Marketing, Product Management, Consulting, Small Business, Executive Management, Market Research, Business Strategy, Account Management, Start-ups, Online Marketing, Process Improvement, Lead Generation, Selling, Team Leadership, Salesforce.com, Leadership, B2B, Insurance, Business Planning, New Business Development, Entrepreneurship, Marketing Strategy, Team Management, SaaS, Sales Management, Online Advertising, Team Building, Vendor Management, Finance, Business Process..., Change Management, Credit, Management Consulting
Education
Louisiana State University 1980 — 1984
BA, Business Administration
University of Louisville
Master of Business Administration (MBA), General Sales, Merchandising and Related Marketing Operations
ESTHER SHARPE-MOORE ESTHER SHARPE-MOORE's Alorica Experience June 1999 - August 2011
Job RECORDSCLERK/DATA INPUT SPEC. II at South Dade Senior
Industry Writing and Editing
Experience
South Dade Senior February 1998 - Present
Miami Dade County Public Schools February 1998 - Present
Alorica June 1999 - August 2011
Skills
My area of expertise is...
Education
BEAUTY SCHOOLS OF AMERICA 2010 — 2011
COSMETOLOGY LICENSE
Lindsay Hopkins Technical Center
General Education Diploma(GED), English Major
MDC-HOMESTEAD CAMPUS
Miami Dade College
Exceptional Student Education / English Literature
South Dade Senior February 1998 - Present
Miami Dade County Public Schools February 1998 - Present
Alorica June 1999 - August 2011
Skills
My area of expertise is...
Education
BEAUTY SCHOOLS OF AMERICA 2010 — 2011
COSMETOLOGY LICENSE
Lindsay Hopkins Technical Center
General Education Diploma(GED), English Major
MDC-HOMESTEAD CAMPUS
Miami Dade College
Exceptional Student Education / English Literature
Jason Nutter Jason Nutter's Alorica Experience March 2009 - April 2009
Job Bus Monitor at USD 383 Transportation
Industry Writing and Editing
Experience
USD 383 Transportation October 2012 - Present
Keating and Associates April 2012 - April 2012
Alorica March 2009 - April 2009
WAL-MART August 2008 - February 2009
Gumbys pizza August 2007 - May 2008
Skills
Inventory Management, Customer Service, Microsoft Office, Word, PowerPoint, Creative Writing, Access, Excel, Logo Design
Education
Manhattan Area Technical College 2009 — 2012
Business Administration, Business
Patch American High School 1998 — 1999
General Education, Nonspecific
Rock Creek Jr./Sr. High School 1995 — 1998
General Education, Nonspecific
USD 383 Transportation October 2012 - Present
Keating and Associates April 2012 - April 2012
Alorica March 2009 - April 2009
WAL-MART August 2008 - February 2009
Gumbys pizza August 2007 - May 2008
Skills
Inventory Management, Customer Service, Microsoft Office, Word, PowerPoint, Creative Writing, Access, Excel, Logo Design
Education
Manhattan Area Technical College 2009 — 2012
Business Administration, Business
Patch American High School 1998 — 1999
General Education, Nonspecific
Rock Creek Jr./Sr. High School 1995 — 1998
General Education, Nonspecific
Tiffany Rinehart Tiffany Rinehart's Alorica Experience June 2012 - September 2012
Job Server at Lime fresh mexican grill
Industry Food & Beverages
Experience
Lime fresh mexican grill January 2012 - Present
Alorica June 2012 - September 2012
Burger King Corporation January 2009 - November 2011
Education
Keiser University-Ft Lauderdale 2012 — 2014
Associate of Arts (AA), Business Administration and Management, General
Robert Morgan Educational Center 2007 — 2011
High school diploma
Lime fresh mexican grill January 2012 - Present
Alorica June 2012 - September 2012
Burger King Corporation January 2009 - November 2011
Education
Keiser University-Ft Lauderdale 2012 — 2014
Associate of Arts (AA), Business Administration and Management, General
Robert Morgan Educational Center 2007 — 2011
High school diploma
Shelly Washington, SSGB Shelly Washington, SSGB's Alorica Experience 2009 - 2011
Job EDI Developer at SAP
Industry Information Technology and Services
Experience
SAP February 2011 - Present
Alorica 2009 - 2011
ProCore Solutions 2004 - 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, XML, EDI ANSI X12, EDIFACT, EDI, Unix, Lynx, Clientele- CRM, IVR Configuration, Management, Six Sigma
Education
University of Miami - School of Business 1992 — 2006
Kennesaw State University
Business Administration, Management and Operations
SAP February 2011 - Present
Alorica 2009 - 2011
ProCore Solutions 2004 - 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, XML, EDI ANSI X12, EDIFACT, EDI, Unix, Lynx, Clientele- CRM, IVR Configuration, Management, Six Sigma
Education
University of Miami - School of Business 1992 — 2006
Kennesaw State University
Business Administration, Management and Operations
Samantha Manedoum's Alorica Experience November 2010 - August 2012
Job Medic US ARMY
Industry Nonprofit Organization Management
Experience
Language Line Services November 2012 - Present
Trent Graphics August 2012 - September 2012
Alorica November 2010 - August 2012
Alorica Inc November 2010 - August 2012
Kennesaw State University May 2010 - July 2012
Afriland First Bank Douala, Cameroon August 2007 - July 2008
Skills
Call Center, Avaya, Telecommunications, Troubleshooting, Workforce Management, Customer Experience, Customer Satisfaction, Technical Support, ACD, Contact Centers, IEX Total View, Telephony
Education
Kennesaw State University 2009 — 2012
Bachelor of Arts, International Affairs
saker baptist college 2000 — 2007
Language Line Services November 2012 - Present
Trent Graphics August 2012 - September 2012
Alorica November 2010 - August 2012
Alorica Inc November 2010 - August 2012
Kennesaw State University May 2010 - July 2012
Afriland First Bank Douala, Cameroon August 2007 - July 2008
Skills
Call Center, Avaya, Telecommunications, Troubleshooting, Workforce Management, Customer Experience, Customer Satisfaction, Technical Support, ACD, Contact Centers, IEX Total View, Telephony
Education
Kennesaw State University 2009 — 2012
Bachelor of Arts, International Affairs
saker baptist college 2000 — 2007
Evelyn Grider Evelyn Grider's Alorica Experience November 2011 - April 2013
Job Licensed Life Insurance agent at Primerica and Legal Secretary
Industry Law Practice
Experience
Primerica Insurance Company August 2011 - Present
Custom Built Personal Training April 2013 - June 2014
Alorica November 2011 - April 2013
Kelly Services - Contract Work for -Landrum & Friduss February 2011 - March 2011
Thomas F. Egan, PA December 2009 - March 2010
Richard M Mogerman, PA April 2009 - September 2009
McKenney & Froelich August 1999 - February 2009
Skills
WordPerfect, Word, Quickbooks, Typing, Billing, Legal Research, Bankruptcy, Criminal Law, Commercial Litigation, Outlook, Compliance, Administration, Administrative Support, Excel, Insurance, Microsoft Office, Data Entry, PowerPoint, Accounts Receivable, Real Estate, Litigation, Policy, Customer Service, Payroll, Supervisory Skills, Accounting, Employment Law, Research, Contract Negotiation, Government, Scheduling, Accounts Payable, Mediation, Litigation Support, Intellectual Property, Workers Compensation, Office Management, Employee Relations, Problem Solving, Administrative..., Microsoft Excel, Trials, QuickBooks, Wordperfect, Invoicing, Civil Litigation, Training, Appeals, Personal Injury, Depositions
Education
Kennesaw State University - Michael J. Coles College of Business 2012 — 2017
Accounting and Business/Management, 3.00
DeVry University 2010 — 2011
Accounting
Kennesaw State University 1993 — 1999
none, Policital Science
Kennesaw State University 1994 — 1995
Certificate, Paralegal
Primerica Insurance Company August 2011 - Present
Custom Built Personal Training April 2013 - June 2014
Alorica November 2011 - April 2013
Kelly Services - Contract Work for -Landrum & Friduss February 2011 - March 2011
Thomas F. Egan, PA December 2009 - March 2010
Richard M Mogerman, PA April 2009 - September 2009
McKenney & Froelich August 1999 - February 2009
Skills
WordPerfect, Word, Quickbooks, Typing, Billing, Legal Research, Bankruptcy, Criminal Law, Commercial Litigation, Outlook, Compliance, Administration, Administrative Support, Excel, Insurance, Microsoft Office, Data Entry, PowerPoint, Accounts Receivable, Real Estate, Litigation, Policy, Customer Service, Payroll, Supervisory Skills, Accounting, Employment Law, Research, Contract Negotiation, Government, Scheduling, Accounts Payable, Mediation, Litigation Support, Intellectual Property, Workers Compensation, Office Management, Employee Relations, Problem Solving, Administrative..., Microsoft Excel, Trials, QuickBooks, Wordperfect, Invoicing, Civil Litigation, Training, Appeals, Personal Injury, Depositions
Education
Kennesaw State University - Michael J. Coles College of Business 2012 — 2017
Accounting and Business/Management, 3.00
DeVry University 2010 — 2011
Accounting
Kennesaw State University 1993 — 1999
none, Policital Science
Kennesaw State University 1994 — 1995
Certificate, Paralegal
Ivan Figuereo Ivan Figuereo's Alorica Experience June 2014 - Present
Job Ivan C. (Glass Quill)
Industry Information Technology and Services
Experience
Alorica June 2014 - Present
Ivan C. Writes January 2012 - Present
Waste Pro USA October 2013 - June 2014
Tatu Sushi Restaurant October 2012 - December 2012
FAU Audio Visual Dept. August 2010 - January 2011
Interactive Response Technologies August 2008 - February 2009
Small Parts Inc August 2007 - January 2008
Precision Response Corporation April 2006 - September 2007
Skills
Microsoft Office, Customer Service, Photoshop, Marketing, Social Networking, Social Media Marketing, Writing, Email Marketing, Social Media, Editing, Online Marketing, Blogging, Facebook, Event Planning, Marketing Communications, Marketing Strategy, Management, Sales, SEO, Public Speaking, Microsoft Excel, Advertising, PowerPoint, Online Advertising, Account Management, Customer Satisfaction, Direct Marketing, Digital Marketing, New Business Development, Leadership, Training, Team Leadership, Strategic Planning, Retail, Cold Calling, Event Management, Google Analytics, Recruiting, Team Building, Web Design, Web Analytics, Market Research, E-commerce, Microsoft Word, CRM, Time Management, Direct Sales, Business Development, Analytics, SEM
Education
Florida Atlantic University 2009 — 2012
B.A., Public Communication
Miami Dade College 2007 — 2009
Associate of Arts (AA), Mass Communication/Media Studies
Alorica June 2014 - Present
Ivan C. Writes January 2012 - Present
Waste Pro USA October 2013 - June 2014
Tatu Sushi Restaurant October 2012 - December 2012
FAU Audio Visual Dept. August 2010 - January 2011
Interactive Response Technologies August 2008 - February 2009
Small Parts Inc August 2007 - January 2008
Precision Response Corporation April 2006 - September 2007
Skills
Microsoft Office, Customer Service, Photoshop, Marketing, Social Networking, Social Media Marketing, Writing, Email Marketing, Social Media, Editing, Online Marketing, Blogging, Facebook, Event Planning, Marketing Communications, Marketing Strategy, Management, Sales, SEO, Public Speaking, Microsoft Excel, Advertising, PowerPoint, Online Advertising, Account Management, Customer Satisfaction, Direct Marketing, Digital Marketing, New Business Development, Leadership, Training, Team Leadership, Strategic Planning, Retail, Cold Calling, Event Management, Google Analytics, Recruiting, Team Building, Web Design, Web Analytics, Market Research, E-commerce, Microsoft Word, CRM, Time Management, Direct Sales, Business Development, Analytics, SEM
Education
Florida Atlantic University 2009 — 2012
B.A., Public Communication
Miami Dade College 2007 — 2009
Associate of Arts (AA), Mass Communication/Media Studies
Harold Lile Harold Lile's Alorica Experience June 2010 - Present
Job Universal Service Executive for AT&T account services
Industry Computer Networking
Experience
Alorica June 2010 - Present
Deeb Realty January 2011 - August 2014
J.K. Door Service Inc March 1998 - April 2007
Wendy's Famous February 1992 - March 1998
McDonald's April 1986 - February 1992
Skills
Customer Service, Team Leadership, Training, Microsoft Excel, Microsoft Office, First Time Home Buyers, Relocation, Short Sales, Time Management, Outlook
Education
Metropolitan Community College 2007 — 2010
Metropolitan Community College 2007 — 2010
Associates degree/Information Technology, Information Technology
Alorica June 2010 - Present
Deeb Realty January 2011 - August 2014
J.K. Door Service Inc March 1998 - April 2007
Wendy's Famous February 1992 - March 1998
McDonald's April 1986 - February 1992
Skills
Customer Service, Team Leadership, Training, Microsoft Excel, Microsoft Office, First Time Home Buyers, Relocation, Short Sales, Time Management, Outlook
Education
Metropolitan Community College 2007 — 2010
Metropolitan Community College 2007 — 2010
Associates degree/Information Technology, Information Technology
Demozsion Martin-Bush Demozsion Martin-Bush's Alorica Experience January 2014 - October 2014
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
WellStreet Urgent Care October 2014 - Present
WellStreet Urgent Care October 2014 - Present
Alorica January 2014 - October 2014
Chick-fil-A Corporate January 2014 - March 2014
Sign It & Seal It Mobile Notary April 2010 - November 2012
Hewlett-Packard 2011 - 2012
Skills
Customer Service
Education
Long Beach City College 2013 — 2015
Associate's degree, Agricultural Engineering, Freshman
WellStreet Urgent Care October 2014 - Present
WellStreet Urgent Care October 2014 - Present
Alorica January 2014 - October 2014
Chick-fil-A Corporate January 2014 - March 2014
Sign It & Seal It Mobile Notary April 2010 - November 2012
Hewlett-Packard 2011 - 2012
Skills
Customer Service
Education
Long Beach City College 2013 — 2015
Associate's degree, Agricultural Engineering, Freshman
S. Maurisa Jones S. Maurisa Jones's Alorica Experience February 2013 - August 2013
Job Freelance Writer at SISTERS Magazine
Industry Writing and Editing
Experience
SISTERS Magazine August 2012 - Present
Alorica February 2013 - August 2013
English Academy July 2011 - January 2012
LiveOps December 2009 - September 2010
Skills
Culinary Skills, Creative Writing, Teaching, Learning Management
Education
Miami Dade College 2013 — 2015
English Language and Literature/Letters
Robert Morgan Educational Center
High School/Secondary Diplomas and Certificates
SISTERS Magazine August 2012 - Present
Alorica February 2013 - August 2013
English Academy July 2011 - January 2012
LiveOps December 2009 - September 2010
Skills
Culinary Skills, Creative Writing, Teaching, Learning Management
Education
Miami Dade College 2013 — 2015
English Language and Literature/Letters
Robert Morgan Educational Center
High School/Secondary Diplomas and Certificates
Jason Dikhounphiphet Jason Dikhounphiphet's Alorica Experience May 2013 - August 2013
Job Product Control Analyst at GENCO
Industry Higher Education
Experience
GENCO August 2014 - Present
Middle Tennessee State University January 2012 - May 2014
Alorica May 2013 - August 2013
Skills
Computers, Automotive, Customer Service, IT Operations, Waiting, Microsoft Office, Online Gaming, Windows, Laptops, Desktop Computers, Software, Computer Repair, Windows 7, Time Management, Access, PowerPoint, HTML, Public Speaking
Education
Middle Tennessee State University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Computer and Information Sciences, General
GENCO August 2014 - Present
Middle Tennessee State University January 2012 - May 2014
Alorica May 2013 - August 2013
Skills
Computers, Automotive, Customer Service, IT Operations, Waiting, Microsoft Office, Online Gaming, Windows, Laptops, Desktop Computers, Software, Computer Repair, Windows 7, Time Management, Access, PowerPoint, HTML, Public Speaking
Education
Middle Tennessee State University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Computer and Information Sciences, General
Llilyam (Lily) Mesa's Alorica Experience May 2002 - Present
Job Corporate Compensation Specialist at Alorica
Industry Human Resources
Experience
Alorica May 2002 - Present
Alorica, Inc. (PRC, LLC) June 2008 - November 2010
PRC, LLC September 2007 - June 2008
PRC, LLC September 2005 - September 2007
PRC, LLC May 2002 - September 2005
Florida Department of Transportation November 2001 - April 2002
Miami Marriott Dadeland January 2000 - October 2001
Radisson Plaza Hotel & Suites July 1998 - July 1999
Continental Farms, Ltd. November 1994 - November 1997
Skills
HRIS, Onboarding, Benefits Administration, Workforce Planning, Employee Relations, Applicant Tracking..., Performance Management, Call Centers, Outsourcing, Deferred Compensation, BPO, Talent Acquisition, Recruiting, HR Policies, Vendor Management, FMLA, Employer Branding, Process Improvement, Taleo, College Recruiting, Employee Benefits, Workforce Management, Employee Engagement, Human Resources, Internet Recruiting, New Hire Orientations, Talent Management, Customer Satisfaction, Leadership, Personnel Management, Hiring, Interviews, Screening, Call Center, Succession Planning, Team Building, Customer Service, Training, PeopleSoft, Payroll, Employee Training, Labor Relations, Kronos, Temporary Placement, Job Fairs, HR Consulting, Performance Appraisal, Windows, Microsoft Office, Oracle Applications
Education
Miami Dade College 1984 — 2000
Miami Coral Park Senior High School 1982 — 1984
High School
Alorica May 2002 - Present
Alorica, Inc. (PRC, LLC) June 2008 - November 2010
PRC, LLC September 2007 - June 2008
PRC, LLC September 2005 - September 2007
PRC, LLC May 2002 - September 2005
Florida Department of Transportation November 2001 - April 2002
Miami Marriott Dadeland January 2000 - October 2001
Radisson Plaza Hotel & Suites July 1998 - July 1999
Continental Farms, Ltd. November 1994 - November 1997
Skills
HRIS, Onboarding, Benefits Administration, Workforce Planning, Employee Relations, Applicant Tracking..., Performance Management, Call Centers, Outsourcing, Deferred Compensation, BPO, Talent Acquisition, Recruiting, HR Policies, Vendor Management, FMLA, Employer Branding, Process Improvement, Taleo, College Recruiting, Employee Benefits, Workforce Management, Employee Engagement, Human Resources, Internet Recruiting, New Hire Orientations, Talent Management, Customer Satisfaction, Leadership, Personnel Management, Hiring, Interviews, Screening, Call Center, Succession Planning, Team Building, Customer Service, Training, PeopleSoft, Payroll, Employee Training, Labor Relations, Kronos, Temporary Placement, Job Fairs, HR Consulting, Performance Appraisal, Windows, Microsoft Office, Oracle Applications
Education
Miami Dade College 1984 — 2000
Miami Coral Park Senior High School 1982 — 1984
High School
Joyce Todd-Guerra, SPHR Joyce Todd-Guerra, SPHR's Alorica Experience September 2012 - Present
Job Director of Corporate Benefits at Alorica
Industry Human Resources
Experience
Alorica September 2012 - Present
The Continental Group May 2011 - September 2012
JTG, LLC April 2007 - May 2011
Granite Services September 2005 - April 2007
Platinum Equity 2000 - 2005
Philips March 1998 - April 1999
Skills
Employee Benefits
Education
Metropolitan State University of Denver 1979 — 1987
Alorica September 2012 - Present
The Continental Group May 2011 - September 2012
JTG, LLC April 2007 - May 2011
Granite Services September 2005 - April 2007
Platinum Equity 2000 - 2005
Philips March 1998 - April 1999
Skills
Employee Benefits
Education
Metropolitan State University of Denver 1979 — 1987
Cydney Avery Cydney Avery's Alorica Experience June 2012 - November 2012
Job Entreprenuer
Industry Consumer Services
Experience
PBD Worldwide June 2015 - Present
Iconic Travel Atl February 2015 - Present
Treasure Box Beauty Consultants November 2013 - Present
Ranstad July 2014 - February 2015
State Farm July 2014 - February 2015
First-Step Staffing Inc. October 2013 - May 2014
Hampton June 2013 - September 2013
Hampton February 2013 - June 2013
Alorica June 2012 - November 2012
Skills
Customer Service, Data Entry, Sociology, Time Management, Telephone Skills, Critical Thinking, PowerPoint, Microsoft Office, Outlook, Microsoft Word, Social Networking, Phone Etiquette, Customer Satisfaction, Loss Prevention, Microsoft Excel, Facebook, Cashiering, Retail, Training, Hospitality, Teamwork, Sales, Clerical Skills
Education
Argosy University Atlanta 2014 — 2015
Master of Public Health (MPH), Public Health
Liberty University 2012 — 2013
Master's degree, Human Services, Marriage and Family Counseling
University of West Georgia 2007 — 2012
Bachelor of Science (BS), Sociology
PBD Worldwide June 2015 - Present
Iconic Travel Atl February 2015 - Present
Treasure Box Beauty Consultants November 2013 - Present
Ranstad July 2014 - February 2015
State Farm July 2014 - February 2015
First-Step Staffing Inc. October 2013 - May 2014
Hampton June 2013 - September 2013
Hampton February 2013 - June 2013
Alorica June 2012 - November 2012
Skills
Customer Service, Data Entry, Sociology, Time Management, Telephone Skills, Critical Thinking, PowerPoint, Microsoft Office, Outlook, Microsoft Word, Social Networking, Phone Etiquette, Customer Satisfaction, Loss Prevention, Microsoft Excel, Facebook, Cashiering, Retail, Training, Hospitality, Teamwork, Sales, Clerical Skills
Education
Argosy University Atlanta 2014 — 2015
Master of Public Health (MPH), Public Health
Liberty University 2012 — 2013
Master's degree, Human Services, Marriage and Family Counseling
University of West Georgia 2007 — 2012
Bachelor of Science (BS), Sociology
DFrancia Alceus's Alorica Experience 2011 - 2012
Job
Industry Accounting
Experience
Alorica 2011 - 2012
Rocket Learning July 2009 - February 2011
Church's Chicken December 2007 - December 2008
Skills
Microsoft Word, Microsoft Excel, Internet, Microsoft Office, Customer Service, Call Center, Cashiering
Education
Miami Dade College 2007 — 2009
Associate of Arts (A.A.), Accounting
Hialeah Miami Lakes Senior High 2003 — 2007
Alorica 2011 - 2012
Rocket Learning July 2009 - February 2011
Church's Chicken December 2007 - December 2008
Skills
Microsoft Word, Microsoft Excel, Internet, Microsoft Office, Customer Service, Call Center, Cashiering
Education
Miami Dade College 2007 — 2009
Associate of Arts (A.A.), Accounting
Hialeah Miami Lakes Senior High 2003 — 2007
Jesse Rodriguez Jesse Rodriguez's Alorica Experience March 2014 - Present
Job Senior Client Services Manager at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica March 2014 - Present
Alorica May 2011 - February 2014
Access Direct August 2008 - April 2011
Skills
Call Centers, Management, Customer Experience, Program Management, Customer Satisfaction, Leadership, Account Management, Operations Management, Telecommunications, Process Improvement, BPO, Performance Management, Sales, CRM, Customer Retention, Outsourcing
Education
Kirkwood Community College
Associates of Arts Degree
Alorica March 2014 - Present
Alorica May 2011 - February 2014
Access Direct August 2008 - April 2011
Skills
Call Centers, Management, Customer Experience, Program Management, Customer Satisfaction, Leadership, Account Management, Operations Management, Telecommunications, Process Improvement, BPO, Performance Management, Sales, CRM, Customer Retention, Outsourcing
Education
Kirkwood Community College
Associates of Arts Degree
Eric Chéran Gibson Eric Chéran Gibson's Alorica Experience September 2013 - March 2014
Job Digital and Video Film Production
Industry Media Production
Experience
YesVideo February 2015 - April 2015
Alorica September 2013 - March 2014
LTM April 2005 - July 2013
D dot Films November 2010 - March 2012
MRB, LLC 2010 - 2011
Sprint/Nextel 2006 - 2008
NEXTEL 2000 - 2006
US Army January 1996 - January 2000
Skills
Telecommunications, Network Engineering, Graphic Design, Poetry, Troubleshooting, Photography, Wireless, Switches, Video Production, Video, Camera, Non-linear Editing, Sound, Final Cut Pro, Directing, Television, Videography, Film Production, Multimedia, Technical Support, Video Editing, Short Films, Theatre, Acting, Creative Writing, Post Production, Cinematography, Media Production, Commercials, Security, Voice Over, Voice Acting, Producing, Film, Screenwriting, Comedy, Radio, Independent Film
Education
The Art Institute of Washington 2009 — 2011
Associates of Arts
Middle Tennessee State University 1992 — 1996
Frankfurt American High School
YesVideo February 2015 - April 2015
Alorica September 2013 - March 2014
LTM April 2005 - July 2013
D dot Films November 2010 - March 2012
MRB, LLC 2010 - 2011
Sprint/Nextel 2006 - 2008
NEXTEL 2000 - 2006
US Army January 1996 - January 2000
Skills
Telecommunications, Network Engineering, Graphic Design, Poetry, Troubleshooting, Photography, Wireless, Switches, Video Production, Video, Camera, Non-linear Editing, Sound, Final Cut Pro, Directing, Television, Videography, Film Production, Multimedia, Technical Support, Video Editing, Short Films, Theatre, Acting, Creative Writing, Post Production, Cinematography, Media Production, Commercials, Security, Voice Over, Voice Acting, Producing, Film, Screenwriting, Comedy, Radio, Independent Film
Education
The Art Institute of Washington 2009 — 2011
Associates of Arts
Middle Tennessee State University 1992 — 1996
Frankfurt American High School
Angelina Pierce Angelina Pierce's Alorica Experience June 2011 - August 2011
Job Pharmaceutical Sales Representative at Publicis Touchpoint Solutions
Industry Pharmaceuticals
Experience
Publicis Touchpoint Solutions December 2014 - Present
Catholic Clinical Consultants May 2014 - November 2014
Family Foundations Early Head Start August 2012 - December 2013
Lock Haven University August 2008 - May 2012
Alorica June 2011 - August 2011
Housing Authority City of Pittsburgh June 2010 - August 2010
McKeesport Renzie Park June 2009 - August 2009
Skills
SPSS, Microsoft Office, Excel, Certified Volunteer..., Psychology, Student Services, Student Development, PowerPoint, Higher Education, Kangaroo Care Certified, Certified Pediatric CPR, Customer Service, Management, Case Management, Microsoft Excel, Event Planning, Communication, Student Affairs
Education
Lock Haven University of Pennsylvania 2007 — 2012
BA, Psychology
Publicis Touchpoint Solutions December 2014 - Present
Catholic Clinical Consultants May 2014 - November 2014
Family Foundations Early Head Start August 2012 - December 2013
Lock Haven University August 2008 - May 2012
Alorica June 2011 - August 2011
Housing Authority City of Pittsburgh June 2010 - August 2010
McKeesport Renzie Park June 2009 - August 2009
Skills
SPSS, Microsoft Office, Excel, Certified Volunteer..., Psychology, Student Services, Student Development, PowerPoint, Higher Education, Kangaroo Care Certified, Certified Pediatric CPR, Customer Service, Management, Case Management, Microsoft Excel, Event Planning, Communication, Student Affairs
Education
Lock Haven University of Pennsylvania 2007 — 2012
BA, Psychology
Lelia Baker Lelia Baker's Alorica Experience March 2011 - Present
Job Service Manager Alorica
Industry Telecommunications
Experience
Alorica March 2011 - Present
Skills
VoIP, Wireless, Call Centers, Managed Services, MPLS, Troubleshooting, Vendor Management, Ethernet, Switches, Mobile Devices, TCP/IP, Customer Experience, Customer Satisfaction, Service Delivery, Routers, Team Leadership, Customer Service, LTE, Networking, Account Management, Product Management, Project Management, Technical Support, T1, LAN-WAN, Wireless Networking, VPN, Management, Telecommunications, Unified Communications, Leadership, Data Center, Program Management, Cloud Computing, Integration
Education
Bellevue University 2014 — 2015
Bachelor of Business Administration (B.B.A.)
Clarkson College 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), R.N Labor and Delivery
Metropolitan Community College 2006 — 2010
Business Administration and Management, General
Alorica March 2011 - Present
Skills
VoIP, Wireless, Call Centers, Managed Services, MPLS, Troubleshooting, Vendor Management, Ethernet, Switches, Mobile Devices, TCP/IP, Customer Experience, Customer Satisfaction, Service Delivery, Routers, Team Leadership, Customer Service, LTE, Networking, Account Management, Product Management, Project Management, Technical Support, T1, LAN-WAN, Wireless Networking, VPN, Management, Telecommunications, Unified Communications, Leadership, Data Center, Program Management, Cloud Computing, Integration
Education
Bellevue University 2014 — 2015
Bachelor of Business Administration (B.B.A.)
Clarkson College 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), R.N Labor and Delivery
Metropolitan Community College 2006 — 2010
Business Administration and Management, General
Jocquel Wilson Jocquel Wilson's Alorica Experience July 2010 - November 2011
Job Solution Specialist at Verizon
Industry Telecommunications
Experience
Verizon Wireless May 2014 - Present
Gap Inc./Banana Republic September 2012 - May 2014
Alorica July 2010 - November 2011
Classic Cadillac November 2009 - March 2010
Dan Vaden Chevrolet April 2007 - October 2009
Skills
Business Planning, Business Intelligence, Financial Analysis, People Skills, Time Management, Leadership, Microsoft Excel, Training, Sales Management, Team Building, Customer Service, Sales, Marketing Strategy, Negotiation, Pricing, Team Leadership, Account Management
Education
Kennesaw State University - Michael J. Coles College of Business 2011 — 2015
Bachelor of Business Administration (B.B.A.), Accounting
Savannah Technical College 2005 — 2008
Associate's degree, Accounting
Verizon Wireless May 2014 - Present
Gap Inc./Banana Republic September 2012 - May 2014
Alorica July 2010 - November 2011
Classic Cadillac November 2009 - March 2010
Dan Vaden Chevrolet April 2007 - October 2009
Skills
Business Planning, Business Intelligence, Financial Analysis, People Skills, Time Management, Leadership, Microsoft Excel, Training, Sales Management, Team Building, Customer Service, Sales, Marketing Strategy, Negotiation, Pricing, Team Leadership, Account Management
Education
Kennesaw State University - Michael J. Coles College of Business 2011 — 2015
Bachelor of Business Administration (B.B.A.), Accounting
Savannah Technical College 2005 — 2008
Associate's degree, Accounting
Guillermo Sanjurjo Guillermo Sanjurjo's Alorica Experience June 2013 - Present
Job Tele Sales Rep RCN CAble at Alorica
Industry Marketing and Advertising
Experience
Education Dynamics June 2013 - Present
Alorica June 2013 - Present
Florida Technical College - Pembroke Pines Campus January 2012 - August 2012
Florida Career College - Miami Campus January 2012 - March 2012
Sanford Brown Instutute December 2010 - January 2012
Beauty Schools of America® June 2009 - December 2010
Florida Career College December 2007 - June 2009
Wyndham Vacation Ownership May 2007 - December 2007
Aventura Limousine December 2005 - April 2006
Oceania Cruises March 2004 - December 2005
Skills
Social Media, Higher Education, Event Planning, Customer Service, Staff Development, Social Networking, Training, Marketing, Microsoft Office, Leadership Development, PowerPoint, Social Media Marketing, Leadership, Microsoft Excel, Public Relations, Research, Event Management, Admissions, Team Building, Microsoft Word, Business Development, Recruiting, Interviews, Enrollment Management, Call Centers
Education
Miami Dade College 1982 — 1984
Associate of Science (A.S.), Business Administration and Management, General
Education Dynamics June 2013 - Present
Alorica June 2013 - Present
Florida Technical College - Pembroke Pines Campus January 2012 - August 2012
Florida Career College - Miami Campus January 2012 - March 2012
Sanford Brown Instutute December 2010 - January 2012
Beauty Schools of America® June 2009 - December 2010
Florida Career College December 2007 - June 2009
Wyndham Vacation Ownership May 2007 - December 2007
Aventura Limousine December 2005 - April 2006
Oceania Cruises March 2004 - December 2005
Skills
Social Media, Higher Education, Event Planning, Customer Service, Staff Development, Social Networking, Training, Marketing, Microsoft Office, Leadership Development, PowerPoint, Social Media Marketing, Leadership, Microsoft Excel, Public Relations, Research, Event Management, Admissions, Team Building, Microsoft Word, Business Development, Recruiting, Interviews, Enrollment Management, Call Centers
Education
Miami Dade College 1982 — 1984
Associate of Science (A.S.), Business Administration and Management, General
Devin Palmer's Alorica Experience October 2008 - December 2008
Job Student at Lindenwood University
Industry Retail
Experience
Nordstrom June 2014 - December 2014
Elite Staffing Inc February 2014 - June 2014
Champs Sports April 2013 - June 2013
Dick's Sporting Goods September 2012 - March 2013
Walmart August 2010 - October 2010
Best Buy February 2010 - May 2010
Alorica October 2008 - December 2008
Delaware North May 2006 - April 2007
Skills
Customer Service, Retail
Education
Lindenwood University 2013 — 2014
Bachelor of Arts (BA), Broadcast Journalism
Saint Louis Community College-Forest Park 2009 — 2012
Associate of Arts (AA), General Studies, 2.6
Nordstrom June 2014 - December 2014
Elite Staffing Inc February 2014 - June 2014
Champs Sports April 2013 - June 2013
Dick's Sporting Goods September 2012 - March 2013
Walmart August 2010 - October 2010
Best Buy February 2010 - May 2010
Alorica October 2008 - December 2008
Delaware North May 2006 - April 2007
Skills
Customer Service, Retail
Education
Lindenwood University 2013 — 2014
Bachelor of Arts (BA), Broadcast Journalism
Saint Louis Community College-Forest Park 2009 — 2012
Associate of Arts (AA), General Studies, 2.6
Kenneth Martin II's Alorica Experience August 2012 - January 2013
Job Professional Customer Service Agent and Internal Marketing Specialest
Industry Marketing and Advertising
Experience
The Home Depot March 2014 - Present
Bastion Church May 2015 - July 2015
Reality Dreams Marketing August 2011 - January 2014
TruGreen LandCare January 2013 - May 2013
Alorica August 2012 - January 2013
TEKsystems May 2012 - August 2012
Office Depot May 2011 - February 2012
Middle Georgia College January 2008 - May 2011
Skills
Marketing, Sales, Market Research, Customer Service, Retail, Call Centers, Human Resources, Market Analysis, Databases, Small Business, Social Media Marketing, Strategic Planning, Microsoft Office, Event Planning, Time Management, Public Speaking, PowerPoint, Strategy, Microsoft Excel, Microsoft Word, Teamwork, Lead Generation, Social Networking, Account Management, Networking, B2B, Management, Leadership, Team Building, Research, Marketing Strategy, Training, Team Leadership, Social Media, Event Management, Outlook, Facebook, Inventory Management, Advertising, Higher Education, Project Planning, Fundraising, CRM, Marketing Communications, Sales Management, Customer Satisfaction, Strategic Partnerships, Customer Retention, New Business Development, Sales Operations
Education
Kennesaw State University - Michael J. Coles College of Business 2011 — 2012
Marketing
Middle Georgia College 2007 — 2011
AS, Computer Science, Business Administration
The Home Depot March 2014 - Present
Bastion Church May 2015 - July 2015
Reality Dreams Marketing August 2011 - January 2014
TruGreen LandCare January 2013 - May 2013
Alorica August 2012 - January 2013
TEKsystems May 2012 - August 2012
Office Depot May 2011 - February 2012
Middle Georgia College January 2008 - May 2011
Skills
Marketing, Sales, Market Research, Customer Service, Retail, Call Centers, Human Resources, Market Analysis, Databases, Small Business, Social Media Marketing, Strategic Planning, Microsoft Office, Event Planning, Time Management, Public Speaking, PowerPoint, Strategy, Microsoft Excel, Microsoft Word, Teamwork, Lead Generation, Social Networking, Account Management, Networking, B2B, Management, Leadership, Team Building, Research, Marketing Strategy, Training, Team Leadership, Social Media, Event Management, Outlook, Facebook, Inventory Management, Advertising, Higher Education, Project Planning, Fundraising, CRM, Marketing Communications, Sales Management, Customer Satisfaction, Strategic Partnerships, Customer Retention, New Business Development, Sales Operations
Education
Kennesaw State University - Michael J. Coles College of Business 2011 — 2012
Marketing
Middle Georgia College 2007 — 2011
AS, Computer Science, Business Administration
Jon Hymes Jon Hymes's Alorica Experience October 2004 - July 2007
Job Professional Recruiter
Industry Education Management
Experience
Deltak Edu July 2009 - Present
Employer Resources International April 2008 - June 2009
Robert Half International July 2007 - March 2008
Alorica October 2004 - July 2007
Skills
Salesforce Training, Salesforce.com..., Sales Management, Conflict Resolution, Conflict Management, Professional Mentoring, Job Coaching
Education
Lewis University 2011 — 2013
MA Organizational Leadership, Training & Development, 3.8
West Virginia University 1999 — 2003
Bachelor of Arts, Psychology/Communication
Deltak Edu July 2009 - Present
Employer Resources International April 2008 - June 2009
Robert Half International July 2007 - March 2008
Alorica October 2004 - July 2007
Skills
Salesforce Training, Salesforce.com..., Sales Management, Conflict Resolution, Conflict Management, Professional Mentoring, Job Coaching
Education
Lewis University 2011 — 2013
MA Organizational Leadership, Training & Development, 3.8
West Virginia University 1999 — 2003
Bachelor of Arts, Psychology/Communication
Steven Smith Jr Steven Smith Jr's Alorica Experience July 2006 - November 2006
Job Assistant Service Manager
Industry Automotive
Experience
The Goodyear Tire & Rubber Company November 2006 - Present
Alorica July 2006 - November 2006
The Goodyear Tire & Rubber Company July 2004 - July 2006
Ajilon Consulting December 2003 - April 2004
Prince Telecom May 2001 - June 2003
Skills
Troubleshooting, Customer Service, Customer Satisfaction, Computer Hardware, Lotus Notes, Windows, Microsoft Office, Team Leadership, Customer Retention, Windows 7, Technical Support, Computer Repair, Automotive Repair, Automotive Aftermarket, Warranty, Software Installation, ASE Certified, Dealer Management, Automobile, Vehicles, Team Building, Sales, Management, Continuous Improvement
Education
The Cittone Institue 2003 — 2003
certificate, Computer and Information Sciences and Support Services, 3.8
Lincoln Technical Institute-Philadelphia 1993 — 1993
Automotive, Automobile/Automotive Mechanics Technology/Technician, 3.7
The Goodyear Tire & Rubber Company November 2006 - Present
Alorica July 2006 - November 2006
The Goodyear Tire & Rubber Company July 2004 - July 2006
Ajilon Consulting December 2003 - April 2004
Prince Telecom May 2001 - June 2003
Skills
Troubleshooting, Customer Service, Customer Satisfaction, Computer Hardware, Lotus Notes, Windows, Microsoft Office, Team Leadership, Customer Retention, Windows 7, Technical Support, Computer Repair, Automotive Repair, Automotive Aftermarket, Warranty, Software Installation, ASE Certified, Dealer Management, Automobile, Vehicles, Team Building, Sales, Management, Continuous Improvement
Education
The Cittone Institue 2003 — 2003
certificate, Computer and Information Sciences and Support Services, 3.8
Lincoln Technical Institute-Philadelphia 1993 — 1993
Automotive, Automobile/Automotive Mechanics Technology/Technician, 3.7
Nastassia Auguiste Nastassia Auguiste's Alorica Experience March 2014 - May 2015
Job Sales and Customer Service
Industry Writing and Editing
Experience
Alorica March 2014 - May 2015
Centel Media October 2013 - January 2014
Switchboard of Miami, Inc. December 2012 - June 2013
Media Service January 2011 - June 2011
Strong Women Strong Girls September 2010 - June 2011
Miami Book Fair International November 2009 - November 2010
miff March 2010 - March 2010
fortune 500 corps July 2009 - August 2009
Center for Community Involvement August 2008 - July 2009
Miami International Film Festival October 2008 - November 2008
Skills
Editing, Photoshop, Microsoft Excel, Data Entry, Final Cut Pro, Wordpress, Content Management, Content Writing, Online Journalism, Journalism, Customer Service, Creative Writing, Event Planning, WordPress, Training, Marketing
Education
Miami Dade College 2008 — 2010
AA, Journalism and Mass Communication
Miami Dade College
BA, Film, Television and Digital Production
Alorica March 2014 - May 2015
Centel Media October 2013 - January 2014
Switchboard of Miami, Inc. December 2012 - June 2013
Media Service January 2011 - June 2011
Strong Women Strong Girls September 2010 - June 2011
Miami Book Fair International November 2009 - November 2010
miff March 2010 - March 2010
fortune 500 corps July 2009 - August 2009
Center for Community Involvement August 2008 - July 2009
Miami International Film Festival October 2008 - November 2008
Skills
Editing, Photoshop, Microsoft Excel, Data Entry, Final Cut Pro, Wordpress, Content Management, Content Writing, Online Journalism, Journalism, Customer Service, Creative Writing, Event Planning, WordPress, Training, Marketing
Education
Miami Dade College 2008 — 2010
AA, Journalism and Mass Communication
Miami Dade College
BA, Film, Television and Digital Production
Evidio Alex Irizarry Evidio Alex Irizarry's Alorica Experience June 2005 - Present
Job Service Desk Tier II Analyst
Industry Information Technology and Services
Experience
Alorica June 2005 - Present
Alorica June 2008 - June 2012
Alorica August 2006 - June 2008
Skills
BPO, Program Management, SharePoint, Visio, CRM, Operations Management, Norton Ghost, Security, DHCP, CTI, Outsourcing, Oracle, Switches, Call Center, Microsoft Exchange, SDLC, Software Project..., Unix, Computer Hardware, XP, Vendor Management, SSIS, Linux, Workforce Management, Contact Centers, Citrix, SSRS, Process Improvement, Telecommunications, Microsoft Office, SQL, Technical Support, Visual Basic, Help Desk Support, Windows, Operating Systems, Windows 7, Business Analysis, PL/SQL, Sla, Active Directory, Project Planning, VMware, Troubleshooting, Firewalls, Software Documentation, Servers, Networking, PMP, Service Delivery
Education
Miami Dade College 2003 — 2006
AA -- Science, Computer Science
North Miami Beach Senior High 1998 — 2002
Alorica June 2005 - Present
Alorica June 2008 - June 2012
Alorica August 2006 - June 2008
Skills
BPO, Program Management, SharePoint, Visio, CRM, Operations Management, Norton Ghost, Security, DHCP, CTI, Outsourcing, Oracle, Switches, Call Center, Microsoft Exchange, SDLC, Software Project..., Unix, Computer Hardware, XP, Vendor Management, SSIS, Linux, Workforce Management, Contact Centers, Citrix, SSRS, Process Improvement, Telecommunications, Microsoft Office, SQL, Technical Support, Visual Basic, Help Desk Support, Windows, Operating Systems, Windows 7, Business Analysis, PL/SQL, Sla, Active Directory, Project Planning, VMware, Troubleshooting, Firewalls, Software Documentation, Servers, Networking, PMP, Service Delivery
Education
Miami Dade College 2003 — 2006
AA -- Science, Computer Science
North Miami Beach Senior High 1998 — 2002
Steven Cheeseman Steven Cheeseman's Alorica Experience December 2009 - September 2011
Job Senior Site Director at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions September 2011 - Present
Alorica December 2009 - September 2011
Stream Global Services September 2007 - October 2009
Stream Global Services October 2005 - September 2007
Symantec Corporation February 2003 - March 2004
Symantec Corporation November 2001 - February 2003
Symantec Corporation January 2000 - November 2001
Symantec Corporation May 1995 - January 2000
Symantec Corporation July 1993 - May 1995
Skills
Call Center, Leadership, Outsourcing, Telecommunications, Service Delivery, Customer Experience, Training, Human Resources, Management, Process Improvement, BPO, Call Centers, Technical Support, Workforce Management, P&L Management, Negotiation, Customer Satisfaction, Operations Management, Team Building, Vendor Management, Recruiting, Avaya, Performance Management, Six Sigma, Contact Centers, Customer Service, Change Management, CRM, Coaching, Avaya Technologies
Education
University of Oregon
Bachelor of Science (B.S.), Business Administration
Lane Community College
Associate's Degree, Computer Programming
Expert Global Solutions September 2011 - Present
Alorica December 2009 - September 2011
Stream Global Services September 2007 - October 2009
Stream Global Services October 2005 - September 2007
Symantec Corporation February 2003 - March 2004
Symantec Corporation November 2001 - February 2003
Symantec Corporation January 2000 - November 2001
Symantec Corporation May 1995 - January 2000
Symantec Corporation July 1993 - May 1995
Skills
Call Center, Leadership, Outsourcing, Telecommunications, Service Delivery, Customer Experience, Training, Human Resources, Management, Process Improvement, BPO, Call Centers, Technical Support, Workforce Management, P&L Management, Negotiation, Customer Satisfaction, Operations Management, Team Building, Vendor Management, Recruiting, Avaya, Performance Management, Six Sigma, Contact Centers, Customer Service, Change Management, CRM, Coaching, Avaya Technologies
Education
University of Oregon
Bachelor of Science (B.S.), Business Administration
Lane Community College
Associate's Degree, Computer Programming
Monique Gillis Monique Gillis's Alorica Experience February 2014 - June 2014
Job Customer Rep/Specialist
Industry Telecommunications
Experience
Cherokee County 911 July 2014 - June 2015
Alorica February 2014 - June 2014
Ruffalocody/Kennesaw State University August 2012 - August 2013
Harveys Supermarkets November 2011 - June 2012
Education
Middle Georgia State University 2010 — 2012
Associate of Arts (A.A.), Theatre/Theater
Kennesaw State University
Bachelor of Arts (B.A.), Theatre and Performace Studies
Cherokee County 911 July 2014 - June 2015
Alorica February 2014 - June 2014
Ruffalocody/Kennesaw State University August 2012 - August 2013
Harveys Supermarkets November 2011 - June 2012
Education
Middle Georgia State University 2010 — 2012
Associate of Arts (A.A.), Theatre/Theater
Kennesaw State University
Bachelor of Arts (B.A.), Theatre and Performace Studies
Thomas Flesher Thomas Flesher's Alorica Experience June 2013 - Present
Job Software Analyst at Alorica
Industry Information Technology and Services
Experience
Alorica June 2013 - Present
West Corporation September 2012 - June 2013
West Corporation August 2006 - September 2012
West Corporation October 2000 - August 2006
West Corporation November 1999 - October 2000
Skills
VB.NET, Microsoft SQL Server, .NET, ASP.NET
Education
Metropolitan Community College 2010 — 2014
Associate’s Degree, Information Technology
Alorica June 2013 - Present
West Corporation September 2012 - June 2013
West Corporation August 2006 - September 2012
West Corporation October 2000 - August 2006
West Corporation November 1999 - October 2000
Skills
VB.NET, Microsoft SQL Server, .NET, ASP.NET
Education
Metropolitan Community College 2010 — 2014
Associate’s Degree, Information Technology
Ronnie Cardenas Ronnie Cardenas's Alorica Experience February 2007 - February 2014
Job Quality Assurance Representative
Industry Telecommunications
Experience
UnitedHealth Group September 2014 - Present
AT&T February 2014 - September 2014
Alorica February 2007 - February 2014
Alorica June 2006 - February 2007
Skills
Microsoft Excel, Microsoft Word, Outlook, PowerPoint, NICE Call Recording, Verint, Bilingual, Quality Assurance, Software Quality..., Quality Auditing, Calibration, Coaching, Training, Call Centers, Process Improvement, Customer Satisfaction, Customer Experience, Customer Service, Performance Management, Sales, Team Leadership, Team Building
Education
Miami Dade College 2014 — 2016
Associate of Science (A.S.), Criminal Justice/Police Science
UnitedHealth Group September 2014 - Present
AT&T February 2014 - September 2014
Alorica February 2007 - February 2014
Alorica June 2006 - February 2007
Skills
Microsoft Excel, Microsoft Word, Outlook, PowerPoint, NICE Call Recording, Verint, Bilingual, Quality Assurance, Software Quality..., Quality Auditing, Calibration, Coaching, Training, Call Centers, Process Improvement, Customer Satisfaction, Customer Experience, Customer Service, Performance Management, Sales, Team Leadership, Team Building
Education
Miami Dade College 2014 — 2016
Associate of Science (A.S.), Criminal Justice/Police Science
Dustin McLaughlin's Alorica Experience October 2014 - December 2014
Job Information Technology Professional
Industry Information Technology and Services
Experience
Intermedia April 2015 - Present
Golden Retriever Rescue of Atlanta December 2014 - Present
Support.com January 2015 - April 2015
A Moment In Time Photography, LLC. March 2014 - March 2015
Alorica October 2014 - December 2014
Pocket Rocket Guide October 2013 - March 2014
ANT Online September 2013 - March 2014
Miller Zell September 2009 - June 2013
Integrated Broadband Systems, Inc. August 2008 - May 2009
First Pharmacy December 2007 - July 2008
Skills
Servers, Networking, Technical Support, XP, Troubleshooting, Software Installation, Microsoft Exchange, Help Desk Support, Active Directory, Windows XP, Operating Systems, Routers, Laptops, OS X, Windows, Windows Vista, Workstations, Desktop Computers, Computer Hardware, Wireless Networking, Customer Service, Hardware, Hardware Support, Dell Computers, VMware, Windows XP Pro, Computer Repair, Wireless, Printers, Windows 7, Information Technology, Remote Desktop, Photography, Event Photography, Photo, DNS, iOS, TCP/IP, Cabling, VMware Workstation, Adobe Acrobat, Remote Access, Antivirus, VPN, DHCP, LAN-WAN, HP, Switches, Microsoft Office, Management
Education
Kennesaw State University 2015 — 2017
Bachelor of Technology (B.Tech.), Computer Software Engineering
University of Phoenix 2014 — 2015
Bachelor of Science in Information Technology, Advanced Software Developer Certificate
Georgia Highlands 2005 — 2007
Associate's degree, Computer Science
Woodland High School 2001 — 2005
High School Diploma
Intermedia April 2015 - Present
Golden Retriever Rescue of Atlanta December 2014 - Present
Support.com January 2015 - April 2015
A Moment In Time Photography, LLC. March 2014 - March 2015
Alorica October 2014 - December 2014
Pocket Rocket Guide October 2013 - March 2014
ANT Online September 2013 - March 2014
Miller Zell September 2009 - June 2013
Integrated Broadband Systems, Inc. August 2008 - May 2009
First Pharmacy December 2007 - July 2008
Skills
Servers, Networking, Technical Support, XP, Troubleshooting, Software Installation, Microsoft Exchange, Help Desk Support, Active Directory, Windows XP, Operating Systems, Routers, Laptops, OS X, Windows, Windows Vista, Workstations, Desktop Computers, Computer Hardware, Wireless Networking, Customer Service, Hardware, Hardware Support, Dell Computers, VMware, Windows XP Pro, Computer Repair, Wireless, Printers, Windows 7, Information Technology, Remote Desktop, Photography, Event Photography, Photo, DNS, iOS, TCP/IP, Cabling, VMware Workstation, Adobe Acrobat, Remote Access, Antivirus, VPN, DHCP, LAN-WAN, HP, Switches, Microsoft Office, Management
Education
Kennesaw State University 2015 — 2017
Bachelor of Technology (B.Tech.), Computer Software Engineering
University of Phoenix 2014 — 2015
Bachelor of Science in Information Technology, Advanced Software Developer Certificate
Georgia Highlands 2005 — 2007
Associate's degree, Computer Science
Woodland High School 2001 — 2005
High School Diploma
Lea Hodges Lea Hodges's Alorica Experience April 2015 - July 2015
Job Have you heard of that crazy wrap thing?
Industry Health, Wellness and Fitness
Experience
It Works! Global September 2015 - Present
Self-employment June 2009 - Present
Alorica April 2015 - July 2015
J.C.Penneys November 2014 - January 2015
Little Caesars Pizza June 2014 - August 2014
Education
Miami Dade College 2015 — 2017
Associate of Arts (A.A.), Health Services Administration
Mavericks Charter High School 2014 — 2015
High School Diploma, Finance, General
It Works! Global September 2015 - Present
Self-employment June 2009 - Present
Alorica April 2015 - July 2015
J.C.Penneys November 2014 - January 2015
Little Caesars Pizza June 2014 - August 2014
Education
Miami Dade College 2015 — 2017
Associate of Arts (A.A.), Health Services Administration
Mavericks Charter High School 2014 — 2015
High School Diploma, Finance, General
Austin Nielsen's Alorica Experience July 2015 - Present
Job Service Dispatch Costco Concierge Service Alorica
Industry Consumer Services
Experience
Alorica July 2015 - Present
Alorica June 2015 - July 2015
Future Technical Staffing Solutions June 2014 - June 2015
Rich Dad Education June 2013 - April 2015
Lunarscope Enterprise November 2010 - September 2014
Comcast March 2012 - June 2013
Gamestop October 2011 - June 2012
CiCi's Pizza August 2011 - February 2012
UPS August 2011 - January 2012
Skills
Customer Service, Sales, Sales Process, Siebel, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Microsoft Project, Adobe Creative Suite, Web Design, CCNA, A++, Computer Hardware, Computer Proficiency, Computer Science, Computer Security, Computer Repair, Cyber-security, Hyper-V, Intel, AMD64, Automotive, Automotive Repair, Troubleshooting, Computer Hardware..., Internet Services, Laptops, Tablets, IP Phones, Cisco Technologies, Avaya IP Telephony, Cisco Call Manager, Electronic Trading, Electronics, Management, Team Building, Leadership, Customer Satisfaction, Team Leadership, Telecommunications, Call Centers, Training
Education
Penn State University 2015 — 2020
Bachelor of Arts (B.A.), Law & Society, Pending
Lee County High Tech Center North 2012 — 2013
CCNA Certification, Cisco Certified Network Associate
Lee County High Tech Center North 2012 — 2013
Microsoft Office Certification, Office 2007 Certification
Lee County High Tech Center North 2010 — 2011
Certification A+, PC Support Services
Island Coast High School 2007 — 2011
High School Diploma, General Studies, 3.9 GPA
Alorica July 2015 - Present
Alorica June 2015 - July 2015
Future Technical Staffing Solutions June 2014 - June 2015
Rich Dad Education June 2013 - April 2015
Lunarscope Enterprise November 2010 - September 2014
Comcast March 2012 - June 2013
Gamestop October 2011 - June 2012
CiCi's Pizza August 2011 - February 2012
UPS August 2011 - January 2012
Skills
Customer Service, Sales, Sales Process, Siebel, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Microsoft Project, Adobe Creative Suite, Web Design, CCNA, A++, Computer Hardware, Computer Proficiency, Computer Science, Computer Security, Computer Repair, Cyber-security, Hyper-V, Intel, AMD64, Automotive, Automotive Repair, Troubleshooting, Computer Hardware..., Internet Services, Laptops, Tablets, IP Phones, Cisco Technologies, Avaya IP Telephony, Cisco Call Manager, Electronic Trading, Electronics, Management, Team Building, Leadership, Customer Satisfaction, Team Leadership, Telecommunications, Call Centers, Training
Education
Penn State University 2015 — 2020
Bachelor of Arts (B.A.), Law & Society, Pending
Lee County High Tech Center North 2012 — 2013
CCNA Certification, Cisco Certified Network Associate
Lee County High Tech Center North 2012 — 2013
Microsoft Office Certification, Office 2007 Certification
Lee County High Tech Center North 2010 — 2011
Certification A+, PC Support Services
Island Coast High School 2007 — 2011
High School Diploma, General Studies, 3.9 GPA
Chadel S. Robles's Alorica Experience October 2014 - Present
Job "Real success is finding your lifework in the work that you love."
Industry Human Resources
Experience
Alorica October 2014 - Present
210Church July 2014 - Present
Community Bible church October 2009 - Present
USAA April 2013 - April 2014
West Corporation October 2011 - March 2013
West Corporation July 2009 - October 2011
West Corporation November 2008 - July 2009
West Corporation September 2008 - November 2008
AirTran Airways May 2008 - September 2008
West Corporation August 2007 - May 2008
Skills
Bilingual-Spanish, Social Media, Leadership Development, Leadership, Team Building, Customer Service, Interviews, Human Resources, Microsoft Office, Recruiting, Public Speaking, PowerPoint, Strategic Planning, Team Leadership, Marketing Strategy, Non-profits, Community Outreach, Call Center, Employee Training, Administrative..., Microsoft Excel, Microsoft Word, Public Relations, Social Networking, Event Management, Talent Acquisition, Spanish, Fundraising, Conflict Resolution, Management, Project Planning, Training, Time Management, Call Centers, Employee Relations, Program Management, Nonprofits, Policy, Coaching, Talent Management, Organizational..., Resume Writing, Hiring, College Recruiting, Performance Management, Applicant Tracking..., Onboarding
Education
Universidad Interamericana de Puerto Rico 2001 — 2003
McNeese State University 2000 — 2001
Washington Marion
Alorica October 2014 - Present
210Church July 2014 - Present
Community Bible church October 2009 - Present
USAA April 2013 - April 2014
West Corporation October 2011 - March 2013
West Corporation July 2009 - October 2011
West Corporation November 2008 - July 2009
West Corporation September 2008 - November 2008
AirTran Airways May 2008 - September 2008
West Corporation August 2007 - May 2008
Skills
Bilingual-Spanish, Social Media, Leadership Development, Leadership, Team Building, Customer Service, Interviews, Human Resources, Microsoft Office, Recruiting, Public Speaking, PowerPoint, Strategic Planning, Team Leadership, Marketing Strategy, Non-profits, Community Outreach, Call Center, Employee Training, Administrative..., Microsoft Excel, Microsoft Word, Public Relations, Social Networking, Event Management, Talent Acquisition, Spanish, Fundraising, Conflict Resolution, Management, Project Planning, Training, Time Management, Call Centers, Employee Relations, Program Management, Nonprofits, Policy, Coaching, Talent Management, Organizational..., Resume Writing, Hiring, College Recruiting, Performance Management, Applicant Tracking..., Onboarding
Education
Universidad Interamericana de Puerto Rico 2001 — 2003
McNeese State University 2000 — 2001
Washington Marion
Taylor Belcher's Alorica Experience November 2010 - May 2012
Job Department of Homeland Security
Industry Law Enforcement
Experience
TSA March 2014 - Present
Ameriguard Security January 2013 - March 2014
Spirit Halloween August 2013 - November 2013
Spirit Halloween August 2012 - November 2012
Alorica November 2010 - May 2012
Martinizing Dry Cleaning July 2008 - July 2010
Red Robin July 2007 - July 2008
Skills
Customer Service, Retail Sales, Retail, Sales, Cashiering, Customer Satisfaction, Loss Prevention, Microsoft Word, Outlook, Microsoft Office, Call Centers, Customer Experience, PowerPoint, Telephone Skills, Customer Retention, Facebook, Social Networking, Teamwork, Cash Register, Multi-line Phone, Cash Handling Experience, Merchandising, Troubleshooting, Ten Key, General Office Skills, Time Management
Education
Liberty University 2015 — 2016
Bachelor of Applied Science (BASc), Criminal Justice/Forensics
Heald College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
TSA March 2014 - Present
Ameriguard Security January 2013 - March 2014
Spirit Halloween August 2013 - November 2013
Spirit Halloween August 2012 - November 2012
Alorica November 2010 - May 2012
Martinizing Dry Cleaning July 2008 - July 2010
Red Robin July 2007 - July 2008
Skills
Customer Service, Retail Sales, Retail, Sales, Cashiering, Customer Satisfaction, Loss Prevention, Microsoft Word, Outlook, Microsoft Office, Call Centers, Customer Experience, PowerPoint, Telephone Skills, Customer Retention, Facebook, Social Networking, Teamwork, Cash Register, Multi-line Phone, Cash Handling Experience, Merchandising, Troubleshooting, Ten Key, General Office Skills, Time Management
Education
Liberty University 2015 — 2016
Bachelor of Applied Science (BASc), Criminal Justice/Forensics
Heald College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Crystal Castleberry's Alorica Experience December 2011 - March 2012
Job Social Media and Writing Intern at Nao Media
Industry Marketing and Advertising
Experience
Nao Media June 2015 - Present
Snelling Staffing December 2014 - January 2015
Pioneer Marketing Research, Inc. September 2014 - October 2014
The Home Depot September 2012 - April 2013
Alorica December 2011 - March 2012
Family Dollar October 2010 - May 2011
Family Dollar June 2007 - September 2010
Chick-fil-A April 2006 - July 2006
Skills
Customer Service, Time Management, Management, Microsoft Office, Teamwork, Troubleshooting, Call Centers, Market Research, Social Media, Interpersonal..., Managerial Experience, Organization, Lync, Sales, Leadership, Public Speaking, Marketing, Microsoft Excel, Social Networking
Education
Kennesaw State University 2012 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of West Georgia 2006 — 2011
Bachelor of Business Administration (B.B.A.), Marketing
Nao Media June 2015 - Present
Snelling Staffing December 2014 - January 2015
Pioneer Marketing Research, Inc. September 2014 - October 2014
The Home Depot September 2012 - April 2013
Alorica December 2011 - March 2012
Family Dollar October 2010 - May 2011
Family Dollar June 2007 - September 2010
Chick-fil-A April 2006 - July 2006
Skills
Customer Service, Time Management, Management, Microsoft Office, Teamwork, Troubleshooting, Call Centers, Market Research, Social Media, Interpersonal..., Managerial Experience, Organization, Lync, Sales, Leadership, Public Speaking, Marketing, Microsoft Excel, Social Networking
Education
Kennesaw State University 2012 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of West Georgia 2006 — 2011
Bachelor of Business Administration (B.B.A.), Marketing
Clay Lane Clay Lane's Alorica Experience March 2015 - Present
Job Customer Service Executive for AT&T
Industry Consumer Services
Experience
Alorica March 2015 - Present
West Corporation April 2014 - March 2015
AseraCare December 2013 - February 2014
Syngenta August 2013 - December 2013
Skills
Customer Service, Qualitative Research, Research, Communication, Computers, Organization, Team Leadership, Supervisory Skills, Networking, HIPAA
Education
University of Nebraska at Omaha 2010 — 2012
Bachelor of Science (B.S.), Industrial and Organizational Psychology
Metropolitan Community College
Associate of Arts and Sciences (AAS), General Studies
Alorica March 2015 - Present
West Corporation April 2014 - March 2015
AseraCare December 2013 - February 2014
Syngenta August 2013 - December 2013
Skills
Customer Service, Qualitative Research, Research, Communication, Computers, Organization, Team Leadership, Supervisory Skills, Networking, HIPAA
Education
University of Nebraska at Omaha 2010 — 2012
Bachelor of Science (B.S.), Industrial and Organizational Psychology
Metropolitan Community College
Associate of Arts and Sciences (AAS), General Studies
Anthony Brooks's Alorica Experience February 2009 - January 2015
Job Workforce Manager at Home Depot
Industry Retail
Experience
The Home Depot January 2015 - Present
Alorica February 2009 - January 2015
Skills
Workforce Management, Call Center, Avaya, Process Improvement, Customer Satisfaction, Operations Management, Customer Service, Vendor Management, Call Center Development, Team Building, BPO, Performance Management, Coaching, Troubleshooting, IEX, Team Leadership, Customer Experience, Inbound Marketing, Process Scheduler, Strategic Planning, Contact Centers, Management, Data Analysis, Training, Customer Retention, Recruiting, Avaya Technologies, CRM, Call Centers, ACD, Outsourcing
Education
Kennesaw State University 2003 — 2005
B.S., Mathematics
United States Military Academy at West Point 1999 — 2002
Mathematics
The Home Depot January 2015 - Present
Alorica February 2009 - January 2015
Skills
Workforce Management, Call Center, Avaya, Process Improvement, Customer Satisfaction, Operations Management, Customer Service, Vendor Management, Call Center Development, Team Building, BPO, Performance Management, Coaching, Troubleshooting, IEX, Team Leadership, Customer Experience, Inbound Marketing, Process Scheduler, Strategic Planning, Contact Centers, Management, Data Analysis, Training, Customer Retention, Recruiting, Avaya Technologies, CRM, Call Centers, ACD, Outsourcing
Education
Kennesaw State University 2003 — 2005
B.S., Mathematics
United States Military Academy at West Point 1999 — 2002
Mathematics
Christopher Eastman Christopher Eastman's Alorica Experience August 2012 - January 2013
Job Level I Represntative
Industry Information Technology and Services
Experience
CrossCom National April 2015 - Present
Destroyer X Productions April 2014 - Present
Best Buy June 2014 - May 2015
TEKsystems November 2014 - April 2015
Cavalry Portfolio Services August 2014 - November 2014
Best Buy August 2013 - June 2014
Target February 2013 - August 2013
Alorica August 2012 - January 2013
The GuRuStu Group January 2012 - April 2012
Wal-Mart Stores, Inc. March 2008 - March 2012
Skills
HTML, XHTML, HTML5, PHP, Web Development, Adobe Photoshop, Adobe Dreamweaver, Computer Building, Avid Studio, Photoshop, Computer Hardware..., Computer Software..., Adobe Photoshop..., Digital Photography, Microsoft Office, Customer Service, Social Media, WordPress, Technical Support, Computer Hardware, CSS, Windows 7, Web Design
Education
Langston University 2006 — 2012
Bachelor of Business Administration, Management Information Systems
Tulsa Community College 2004 — 2009
Associate of Applied Science, Web Design Specialist
Tulsa Community College 2000 — 2003
Associate of Arts, Liberal Arts
Glenpool High School 1997 — 2001
High School Diploma, High School/Secondary Diplomas and Certificates, 12
CrossCom National April 2015 - Present
Destroyer X Productions April 2014 - Present
Best Buy June 2014 - May 2015
TEKsystems November 2014 - April 2015
Cavalry Portfolio Services August 2014 - November 2014
Best Buy August 2013 - June 2014
Target February 2013 - August 2013
Alorica August 2012 - January 2013
The GuRuStu Group January 2012 - April 2012
Wal-Mart Stores, Inc. March 2008 - March 2012
Skills
HTML, XHTML, HTML5, PHP, Web Development, Adobe Photoshop, Adobe Dreamweaver, Computer Building, Avid Studio, Photoshop, Computer Hardware..., Computer Software..., Adobe Photoshop..., Digital Photography, Microsoft Office, Customer Service, Social Media, WordPress, Technical Support, Computer Hardware, CSS, Windows 7, Web Design
Education
Langston University 2006 — 2012
Bachelor of Business Administration, Management Information Systems
Tulsa Community College 2004 — 2009
Associate of Applied Science, Web Design Specialist
Tulsa Community College 2000 — 2003
Associate of Arts, Liberal Arts
Glenpool High School 1997 — 2001
High School Diploma, High School/Secondary Diplomas and Certificates, 12
Rebecca Warg Rebecca Warg's Alorica Experience April 2014 - Present
Job Corporate Trainer Associate for American Express at Alorica
Industry Apparel & Fashion
Experience
Alorica April 2014 - Present
RW Boutique July 2009 - Present
Skills
Customer Service, Marketing, Strategic Planning, Marketing Strategy, Leadership, Business Development, Social Networking, Sales, Public Speaking, Social Media, training, call center, call center compliance, corporate tra, american express
Education
Lenoir-Rhyne College
Master of Science
Saint Leo University
Biology/Psychology
St Petersburg High School
Alorica April 2014 - Present
RW Boutique July 2009 - Present
Skills
Customer Service, Marketing, Strategic Planning, Marketing Strategy, Leadership, Business Development, Social Networking, Sales, Public Speaking, Social Media, training, call center, call center compliance, corporate tra, american express
Education
Lenoir-Rhyne College
Master of Science
Saint Leo University
Biology/Psychology
St Petersburg High School
David J. Price David J. Price's Alorica Experience May 2005 - August 2007
Job Branch Manager at Advanced Customer Services
Industry Telecommunications
Experience
Advanced Customer Services July 2012 - Present
MPDirect December 2007 - July 2012
Alorica May 2005 - August 2007
Citi 2000 - 2005
JPMorgan Chase 1989 - 2000
Skills
Operations Management, Recruiting, Sales Management, Executive Reporting, Team Leadership, Inbound Marketing, Outbound Marketing, Customer Retention, Program Management, Training, Management, Leadership, Call Centers, Human Resources, Team Building, Sales, Customer Satisfaction, Customer Service, CRM
Education
Laguardia Community College 1988 — 1989
Business Administration and Management, General
Advanced Customer Services July 2012 - Present
MPDirect December 2007 - July 2012
Alorica May 2005 - August 2007
Citi 2000 - 2005
JPMorgan Chase 1989 - 2000
Skills
Operations Management, Recruiting, Sales Management, Executive Reporting, Team Leadership, Inbound Marketing, Outbound Marketing, Customer Retention, Program Management, Training, Management, Leadership, Call Centers, Human Resources, Team Building, Sales, Customer Satisfaction, Customer Service, CRM
Education
Laguardia Community College 1988 — 1989
Business Administration and Management, General
JaQuita Johnson JaQuita Johnson's Alorica Experience October 2013 - January 2014
Job Student at Life University
Industry Health, Wellness and Fitness
Experience
Wilkins Research Services May 2015 - June 2015
Alorica October 2013 - January 2014
Three-13 Salon, Spa & Boutique March 2013 - September 2013
Life University January 2012 - June 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Telephone Skills, Public Speaking, Filing, Fax, Data Entry, Outlook, Research, Social Media, CPR Certified, Leadership
Education
Life University 2011 — 2014
Exercise Science
Middle Tennessee State University 2009 — 2011
None, Exercise science
Wilkins Research Services May 2015 - June 2015
Alorica October 2013 - January 2014
Three-13 Salon, Spa & Boutique March 2013 - September 2013
Life University January 2012 - June 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Telephone Skills, Public Speaking, Filing, Fax, Data Entry, Outlook, Research, Social Media, CPR Certified, Leadership
Education
Life University 2011 — 2014
Exercise Science
Middle Tennessee State University 2009 — 2011
None, Exercise science
Jessica Jakoubek's Alorica Experience March 2010 - February 2013
Job Client Services Specialist
Industry Hospitality
Experience
LimoLink June 2013 - Present
Alorica March 2010 - February 2013
GE Capital October 2008 - September 2009
Yellowbook February 2008 - October 2008
Ross Marketing May 2007 - February 2008
Infinity Contact October 2005 - January 2007
Skills
Microsoft Office, Data Entry, Training, Instructor-led Training, Sales, Sales Process, Small Business, Microsoft Excel, Management, Reports, Kronos Timekeeping, Quality Assurance, Development & delivery..., Problem Solving, Needs Analysis, Job Aids, Adult Learning Theory, Quick Reference Guides, PowerPoint, Spreadsheets, Graphs, Employee Relations, Time Management, Interviews, Customer Retention, Customer Satisfaction, Customer Experience, Account Management, Customer Service
Education
University of Iowa 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General, Junior
Kirkwood Community College 2009 — 2012
Associate of Science (A.S.), Business Administration and Management, General
George Washington High School 2000 — 2004
High School Diploma, General Studies
LimoLink June 2013 - Present
Alorica March 2010 - February 2013
GE Capital October 2008 - September 2009
Yellowbook February 2008 - October 2008
Ross Marketing May 2007 - February 2008
Infinity Contact October 2005 - January 2007
Skills
Microsoft Office, Data Entry, Training, Instructor-led Training, Sales, Sales Process, Small Business, Microsoft Excel, Management, Reports, Kronos Timekeeping, Quality Assurance, Development & delivery..., Problem Solving, Needs Analysis, Job Aids, Adult Learning Theory, Quick Reference Guides, PowerPoint, Spreadsheets, Graphs, Employee Relations, Time Management, Interviews, Customer Retention, Customer Satisfaction, Customer Experience, Account Management, Customer Service
Education
University of Iowa 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General, Junior
Kirkwood Community College 2009 — 2012
Associate of Science (A.S.), Business Administration and Management, General
George Washington High School 2000 — 2004
High School Diploma, General Studies
Gibel Zarzuela Gibel Zarzuela's Alorica Experience December 2010 - Present
Job Floor Manager at Sprint
Industry Wireless
Experience
Sprint June 2013 - Present
Sprint June 2013 - Present
Alorica December 2010 - Present
Alorica December 2010 - Present
Skills
Customer Service, Management, Customer Satisfaction, Call Centers, Sales, Customer Experience, Customer Retention, Team Leadership, Team Building, Training
Education
Keiser University-Ft Lauderdale
Sprint June 2013 - Present
Sprint June 2013 - Present
Alorica December 2010 - Present
Alorica December 2010 - Present
Skills
Customer Service, Management, Customer Satisfaction, Call Centers, Sales, Customer Experience, Customer Retention, Team Leadership, Team Building, Training
Education
Keiser University-Ft Lauderdale
Ismael Pineda Solis's Alorica Experience January 2008 - January 2013
Job Bilingual (English and Spanish) Professional
Industry Insurance
Experience
ColibriumDirect June 2013 - February 2015
Aon Integramark January 2013 - June 2013
Alorica January 2008 - January 2013
RYLA Inc. June 2008 - August 2008
LA DOLCE VITA January 2007 - January 2008
Skills
Customer Satisfaction, Call Centers, Coaching, Management, Customer Service, Spanish, Workforce Management, Avaya, Customer Experience, Contact Centers, English, Employee Training, Customer Retention, Call Center Development, Performance Management, IVR, Training, Team Leadership, Interviews, Outsourcing, Inbound Marketing, Bilingual-Spanish, Training & Development, Customer Relations, Process Improvement, Leadership, Time Management, Team Building, Recruiting, Employee Relations, Teamwork, IEX, CRM, Licensed Life & Health...
Education
Kennesaw State University 2003 — 2007
Bachelor of Science, Political Science
Rome High School 1999 — 2002
High School Diploma, College Preparatory
ColibriumDirect June 2013 - February 2015
Aon Integramark January 2013 - June 2013
Alorica January 2008 - January 2013
RYLA Inc. June 2008 - August 2008
LA DOLCE VITA January 2007 - January 2008
Skills
Customer Satisfaction, Call Centers, Coaching, Management, Customer Service, Spanish, Workforce Management, Avaya, Customer Experience, Contact Centers, English, Employee Training, Customer Retention, Call Center Development, Performance Management, IVR, Training, Team Leadership, Interviews, Outsourcing, Inbound Marketing, Bilingual-Spanish, Training & Development, Customer Relations, Process Improvement, Leadership, Time Management, Team Building, Recruiting, Employee Relations, Teamwork, IEX, CRM, Licensed Life & Health...
Education
Kennesaw State University 2003 — 2007
Bachelor of Science, Political Science
Rome High School 1999 — 2002
High School Diploma, College Preparatory
Gregory Patton's Alorica Experience August 2004 - July 2008
Job Senior Recruiter at Hunt Patton & Brazeal
Industry Management Consulting
Experience
Hunt, Patton & Brazeal, Inc. August 2008 - Present
Alorica August 2004 - July 2008
Hunt, Patton & Brazeal, Inc. August 1998 - May 2004
Skills
Technical Recruiting, Recruiting, Business Development, Mergers & Acquisitions, Upstream, Energy, Organizational..., Oil & Gas Industry, Engineering, Petroleum, Energy Industry, Human Resources, Management Consulting, Acquisitions, Sales, Downstream Oil & Gas, Internet Recruiting, Offshore Drilling, Strategic Planning, Talent Acquisition, Executive Search, Contract Negotiation, Sourcing, Contract Management, Gas, Management, Mergers, Oil/Gas, Market Research, Screening, EPC, Cold Calling, Process Engineering, New Business Development, Procurement, Team Leadership, Executive Management, Operations Management, Strategy, Petrochemical, Training, Negotiation, Interviews, Temporary Placement, Contract Recruitment, Start-ups, Natural Gas, Pipelines, Subsea Engineering, Quality Assurance
Education
Metropolitan State University of Denver 1999 — 2003
CIS/CMS
University of Houston, C.T. Bauer College of Business
University of Houston
Hunt, Patton & Brazeal, Inc. August 2008 - Present
Alorica August 2004 - July 2008
Hunt, Patton & Brazeal, Inc. August 1998 - May 2004
Skills
Technical Recruiting, Recruiting, Business Development, Mergers & Acquisitions, Upstream, Energy, Organizational..., Oil & Gas Industry, Engineering, Petroleum, Energy Industry, Human Resources, Management Consulting, Acquisitions, Sales, Downstream Oil & Gas, Internet Recruiting, Offshore Drilling, Strategic Planning, Talent Acquisition, Executive Search, Contract Negotiation, Sourcing, Contract Management, Gas, Management, Mergers, Oil/Gas, Market Research, Screening, EPC, Cold Calling, Process Engineering, New Business Development, Procurement, Team Leadership, Executive Management, Operations Management, Strategy, Petrochemical, Training, Negotiation, Interviews, Temporary Placement, Contract Recruitment, Start-ups, Natural Gas, Pipelines, Subsea Engineering, Quality Assurance
Education
Metropolitan State University of Denver 1999 — 2003
CIS/CMS
University of Houston, C.T. Bauer College of Business
University of Houston
Dee Howe Dee Howe's Alorica Experience May 2005 - April 2013
Job Accounting Associate at ProtoType Consultants Inc
Industry Accounting
Experience
ProtoType Consultants Inc December 2014 - Present
Alorica May 2005 - April 2013
Children's Corner April 2003 - March 2005
GC Services May 1999 - December 2002
Auto Shine November 1998 - May 1999
Skills
Microsoft Excel, Customer Experience, Customer Service, Microsoft Word, Training, Workforce Management, Payroll, Data Entry, Telemarketing, Call Centers, Inbound Marketing, Customer Satisfaction, Telecommunications, Avaya, Childcare, Communication, Friendly Personality, Learning Quickly, Kronos Timekeeping, Oracle Applications, Computer Proficiency, Multi Tasking, Life Insurance, Administrative Work, Customer Retention, Cashiering, Clerical Skills, Administrative..., Cash Register, Outlook, Filing, 10 Key, Customer Service..., QuickBooks, Accounting
Education
Kirkwood Community College 2013 — 2015
Associate's degree, Accounting, 3.67/4.0
Kirkwood Community College 2013 — 2014
Associate's degree, Accounting
ProtoType Consultants Inc December 2014 - Present
Alorica May 2005 - April 2013
Children's Corner April 2003 - March 2005
GC Services May 1999 - December 2002
Auto Shine November 1998 - May 1999
Skills
Microsoft Excel, Customer Experience, Customer Service, Microsoft Word, Training, Workforce Management, Payroll, Data Entry, Telemarketing, Call Centers, Inbound Marketing, Customer Satisfaction, Telecommunications, Avaya, Childcare, Communication, Friendly Personality, Learning Quickly, Kronos Timekeeping, Oracle Applications, Computer Proficiency, Multi Tasking, Life Insurance, Administrative Work, Customer Retention, Cashiering, Clerical Skills, Administrative..., Cash Register, Outlook, Filing, 10 Key, Customer Service..., QuickBooks, Accounting
Education
Kirkwood Community College 2013 — 2015
Associate's degree, Accounting, 3.67/4.0
Kirkwood Community College 2013 — 2014
Associate's degree, Accounting
Lisa Laabouki Lisa Laabouki's Alorica Experience June 2014 - Present
Job Customer Serivce Representative at Alorica
Industry Hospital & Health Care
Experience
Alorica June 2014 - Present
opportunities March 2012 - Present
Chamberlin Edmonds 2007 - 2012
Lamon & Stern, Inc. February 2000 - May 2005
Skills
Administrative Assistant, Customer Service, Typing 70 wpm, Willing to learn new..., Team Player, Professional, Courteous, Handle Confidential..., Training
Education
Mansfield University of Pennsylvania 1986 — 1990
Bachelor of Science (B.S.), Mass Communications
Mansfield University of Pennsylvania 1986 — 1990
Bachelor's degree, Mass Communication/Media Studies
Alorica June 2014 - Present
opportunities March 2012 - Present
Chamberlin Edmonds 2007 - 2012
Lamon & Stern, Inc. February 2000 - May 2005
Skills
Administrative Assistant, Customer Service, Typing 70 wpm, Willing to learn new..., Team Player, Professional, Courteous, Handle Confidential..., Training
Education
Mansfield University of Pennsylvania 1986 — 1990
Bachelor of Science (B.S.), Mass Communications
Mansfield University of Pennsylvania 1986 — 1990
Bachelor's degree, Mass Communication/Media Studies
Omarys Naranjo's Alorica Experience July 2007 - August 2013
Job Corporate and Leisure Travel Consultant at Ecuatours Planet
Industry Executive Office
Experience
Ecuatours Planet October 2013 - Present
Alorica July 2007 - August 2013
PRC December 2006 - 2007
PRC February 1999 - July 2006
Ecuatours Travel Agency September 1995 - February 1999
Skills
Workforce Management, Performance Management, Employee Relations, Call Center, Call Centers, Payroll, CRM, BPO, Customer Experience, Management, Training, Coaching, Employee Benefits, Kronos, Leadership, Team Building, Contact Centers, Avaya, Applicant Tracking..., Human Resources, Team Leadership, Recruiting, Inbound Marketing
Education
Miami Dade College 1992 — 1995
Miami Senior High School 1988 — 1992
High School Diploma
Ecuatours Planet October 2013 - Present
Alorica July 2007 - August 2013
PRC December 2006 - 2007
PRC February 1999 - July 2006
Ecuatours Travel Agency September 1995 - February 1999
Skills
Workforce Management, Performance Management, Employee Relations, Call Center, Call Centers, Payroll, CRM, BPO, Customer Experience, Management, Training, Coaching, Employee Benefits, Kronos, Leadership, Team Building, Contact Centers, Avaya, Applicant Tracking..., Human Resources, Team Leadership, Recruiting, Inbound Marketing
Education
Miami Dade College 1992 — 1995
Miami Senior High School 1988 — 1992
High School Diploma
Dean Smart, PHR, SHRM-CP Dean Smart, PHR, SHRM-CP's Alorica Experience September 2012 - September 2013
Job Actively pursuing Human Resource Manager role in a dynamic environment
Industry Human Resources
Experience
KNAPP Logistics Automation Inc. September 2013 - September 2015
Alorica September 2012 - September 2013
IBM (contractor) April 2003 - March 2011
IBM (contractor) June 1998 - April 2003
Skills
Payroll, Human Resources, ADP Payroll, Applicant Tracking..., Employee Relations, Management, Employee Benefits, New Hire Orientations, Recruiting, Training, Employment-based..., Strategic Planning, Budget Management, Forecasting, Analysis, Sourcing, Auditing, SAP, Inventory Management, PowerPoint, Team Leadership, Workforce Planning, Coaching, Performance Management, Talent Management, Revenue Assurance, Variance Analysis, Fraud Detection, Acquisition Integration, Procurement, SOX Compliancy, SAP ERP, Financial Metrics, Purchasing Management, Process accessment and..., Onboarding, Interviews, Leadership
Education
Middle Georgia Technical College 2011 — 2013
Accounting Diploma, Accounting, 3.8
Kennesaw State University
Human Resources Management PHR/SPHR, Human Resources Management and Services
KNAPP Logistics Automation Inc. September 2013 - September 2015
Alorica September 2012 - September 2013
IBM (contractor) April 2003 - March 2011
IBM (contractor) June 1998 - April 2003
Skills
Payroll, Human Resources, ADP Payroll, Applicant Tracking..., Employee Relations, Management, Employee Benefits, New Hire Orientations, Recruiting, Training, Employment-based..., Strategic Planning, Budget Management, Forecasting, Analysis, Sourcing, Auditing, SAP, Inventory Management, PowerPoint, Team Leadership, Workforce Planning, Coaching, Performance Management, Talent Management, Revenue Assurance, Variance Analysis, Fraud Detection, Acquisition Integration, Procurement, SOX Compliancy, SAP ERP, Financial Metrics, Purchasing Management, Process accessment and..., Onboarding, Interviews, Leadership
Education
Middle Georgia Technical College 2011 — 2013
Accounting Diploma, Accounting, 3.8
Kennesaw State University
Human Resources Management PHR/SPHR, Human Resources Management and Services
Joseph Toombs Everfield's Alorica Experience November 2010 - April 2011
Job Dual Degree Human Resources Management and Behavioral Science Professional with 10 years of Management Experience
Industry Human Resources
Experience
AlphaStaff March 2013 - Present
Select Staffing April 2012 - March 2013
J.Everfield Consulting October 2009 - July 2012
Alorica November 2010 - April 2011
Sears Holdings Corporation November 2007 - August 2008
Walgreens May 2007 - August 2007
Chamberlain Hrdlicka August 2000 - August 2005
Lex Reprographics March 1999 - August 2000
IKON Document Services February 1998 - March 1999
Skills
Recruiting, Performance Management, Employment Law, Human Resources, Training, Sourcing, Management, Leadership, Employee Benefits, Strategy, Coaching, Customer Service, Program Management, Interviews, Time Management, Project Management, Onboarding
Education
Oglethorpe University 2008 — 2010
Bachelors, Behavioral Science and Human Resources Management
University of Oxford 2009 — 2009
Business, Behavioral Science
Louisiana State University 2007 — 2008
Human Resources Management
Southern University and Agricultural and Mechanical College at Baton Rouge 2006 — 2007
Business Management
Wossman High School
AlphaStaff March 2013 - Present
Select Staffing April 2012 - March 2013
J.Everfield Consulting October 2009 - July 2012
Alorica November 2010 - April 2011
Sears Holdings Corporation November 2007 - August 2008
Walgreens May 2007 - August 2007
Chamberlain Hrdlicka August 2000 - August 2005
Lex Reprographics March 1999 - August 2000
IKON Document Services February 1998 - March 1999
Skills
Recruiting, Performance Management, Employment Law, Human Resources, Training, Sourcing, Management, Leadership, Employee Benefits, Strategy, Coaching, Customer Service, Program Management, Interviews, Time Management, Project Management, Onboarding
Education
Oglethorpe University 2008 — 2010
Bachelors, Behavioral Science and Human Resources Management
University of Oxford 2009 — 2009
Business, Behavioral Science
Louisiana State University 2007 — 2008
Human Resources Management
Southern University and Agricultural and Mechanical College at Baton Rouge 2006 — 2007
Business Management
Wossman High School
Andrew Sanders Andrew Sanders's Alorica Experience November 1999 - April 2003
Job Accounts Payable Associate II at Baptist Health South Florida located in Miami, Florida
Industry Hospital & Health Care
Experience
Baptist Health South Florida located in Miami, Florida August 2008 - Present
Target August 2003 - April 2007
Alorica November 1999 - April 2003
Skills
PeopleSoft, Accounts Receivable, Hospitals, Accounts Payable, Outlook, Customer Service, Customer Retention, Customer Acquisition, Personnel Supervision, PowerPoint, Consumer Electronics, Crew Scheduling, Customer Service..., Customer Service..., Account Reconciliation, Account Management, Process Improvement, Time Management, Budgets, Human Resources, Analysis, Invoicing, Call Centers, Healthcare, Financial Reporting, Employee Benefits, Accounting, Microsoft Excel, Management, Microsoft Word, HIPAA, Revenue Cycle, Software Documentation, Financial Analysis
Education
Miami Dade College 2014 — 2015
Associate's Degree, Pre-Medicine/Pre-Medical Studies
Miami Killian Sr. High 1999 — 1999
Baptist Health South Florida located in Miami, Florida August 2008 - Present
Target August 2003 - April 2007
Alorica November 1999 - April 2003
Skills
PeopleSoft, Accounts Receivable, Hospitals, Accounts Payable, Outlook, Customer Service, Customer Retention, Customer Acquisition, Personnel Supervision, PowerPoint, Consumer Electronics, Crew Scheduling, Customer Service..., Customer Service..., Account Reconciliation, Account Management, Process Improvement, Time Management, Budgets, Human Resources, Analysis, Invoicing, Call Centers, Healthcare, Financial Reporting, Employee Benefits, Accounting, Microsoft Excel, Management, Microsoft Word, HIPAA, Revenue Cycle, Software Documentation, Financial Analysis
Education
Miami Dade College 2014 — 2015
Associate's Degree, Pre-Medicine/Pre-Medical Studies
Miami Killian Sr. High 1999 — 1999
William Fishburn William Fishburn's Alorica Experience July 2014 - Present
Job Client Services at Alorica
Industry Consumer Services
Experience
Alorica July 2014 - Present
Self-employed March 2013 - Present
Publix December 2013 - May 2014
Providence Health Insurance May 2011 - March 2012
Prince William County Public Schools June 2007 - July 2008
Skills
Bilingual Communications, Microsoft Office, Public Speaking, Creative Writing, Music Production, Leadership
Education
Kennesaw State University 2011 — 2015
Bachelor’s Degree, Business Administration and Management, Entreprenuership, Senior
Brentsville District High School
Advanced Diploma
Alorica July 2014 - Present
Self-employed March 2013 - Present
Publix December 2013 - May 2014
Providence Health Insurance May 2011 - March 2012
Prince William County Public Schools June 2007 - July 2008
Skills
Bilingual Communications, Microsoft Office, Public Speaking, Creative Writing, Music Production, Leadership
Education
Kennesaw State University 2011 — 2015
Bachelor’s Degree, Business Administration and Management, Entreprenuership, Senior
Brentsville District High School
Advanced Diploma
Bradley Schweitzer Bradley Schweitzer's Alorica Experience September 2012 - April 2013
Job Retail Sales Team Lead at ASICS America
Industry Retail
Experience
ASICS America Retail Sales Team LeadASICS AmericaOctober 2014 - Present
ColibriumDirect March 2013 - March 2014
Applebee's January 2013 - February 2014
Alorica September 2012 - April 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, English, Windows, Laboratory, Chemistry, Outlook, Leadership, Mathematics, Problem Solving, Public Speaking, Retail, Inventory Management
Education
Kennesaw State University 2010 — 2015
Bachelor of Science (B.S.), Chemistry, 3.17 (Major Class G.P.A.)
Forest Hills Central High School 2004 — 2008
High School Diploma, College Preparation
ASICS America Retail Sales Team LeadASICS AmericaOctober 2014 - Present
ColibriumDirect March 2013 - March 2014
Applebee's January 2013 - February 2014
Alorica September 2012 - April 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, English, Windows, Laboratory, Chemistry, Outlook, Leadership, Mathematics, Problem Solving, Public Speaking, Retail, Inventory Management
Education
Kennesaw State University 2010 — 2015
Bachelor of Science (B.S.), Chemistry, 3.17 (Major Class G.P.A.)
Forest Hills Central High School 2004 — 2008
High School Diploma, College Preparation
Brad Williams Brad Williams's Alorica Experience September 2012 - March 2013
Job National Recruiting Manager at HealthCare Scouts, Inc.
Industry Staffing and Recruiting
Experience
HealthCare Scouts, Inc. March 2014 - Present
Valencia College April 2013 - February 2014
Alorica September 2012 - March 2013
Verizon Wireless December 2010 - July 2012
Skills
Training, Recruiting, Customer Service, Coaching, Healthcare, Cold Calling, Management, Sales, Marketing, Customer Retention, Microsoft Office, Interviews, Leadership, Following Up, Data Entry, Call Centers, Conflict Resolution, Sales Management, Social Media Marketing, Social Media, Escalation Resolution, Reports, Mentoring
Education
Limestone College 2006 — 2010
BS, Sports Management, Business Management, and Marketing
HealthCare Scouts, Inc. March 2014 - Present
Valencia College April 2013 - February 2014
Alorica September 2012 - March 2013
Verizon Wireless December 2010 - July 2012
Skills
Training, Recruiting, Customer Service, Coaching, Healthcare, Cold Calling, Management, Sales, Marketing, Customer Retention, Microsoft Office, Interviews, Leadership, Following Up, Data Entry, Call Centers, Conflict Resolution, Sales Management, Social Media Marketing, Social Media, Escalation Resolution, Reports, Mentoring
Education
Limestone College 2006 — 2010
BS, Sports Management, Business Management, and Marketing
Benjamin Ware Benjamin Ware's Alorica Experience March 2013 - Present
Job Shareholder at City Fitness / Receiving Team Lead at Alorica
Industry Import and Export
Experience
City Fitness September 2014 - Present
Alorica March 2013 - Present
Aspen Heights May 2013 - September 2013
Pei Wei Asian Diner January 2012 - October 2012
R&R Moving, LLC. January 2011 - January 2012
Skills
Warehousing, Packaging, Construction, Landscaping, Business Administration, Marketing, Social Media, Microsoft Office, Fitness Training, Fitness, Management, Manual Labor, Shipping & Receiving, Twitter, Leadership, Cross-functional Team..., Project Planning, Customer Service
Education
Middle Tennessee State University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
City Fitness September 2014 - Present
Alorica March 2013 - Present
Aspen Heights May 2013 - September 2013
Pei Wei Asian Diner January 2012 - October 2012
R&R Moving, LLC. January 2011 - January 2012
Skills
Warehousing, Packaging, Construction, Landscaping, Business Administration, Marketing, Social Media, Microsoft Office, Fitness Training, Fitness, Management, Manual Labor, Shipping & Receiving, Twitter, Leadership, Cross-functional Team..., Project Planning, Customer Service
Education
Middle Tennessee State University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Aleisha Franco-Udotong's Alorica Experience August 2014 — Present
Job Coordinator
Industry Information Technology and Services
Experience
Alorica August 2014 — Present
schnieder logistics 2010 — 2012
Skills
Call Centers, Troubleshooting, Customer Service, Data Entry, Customer Satisfaction, Technical Support, BPO, Team Leadership, Customer Retention, Process Improvement
Education
Kennesaw State University 2015 — 2017
Bachelor of Business Administration (B.B.A.), Computer and Information Sciences and Support Services
Alorica August 2014 — Present
schnieder logistics 2010 — 2012
Skills
Call Centers, Troubleshooting, Customer Service, Data Entry, Customer Satisfaction, Technical Support, BPO, Team Leadership, Customer Retention, Process Improvement
Education
Kennesaw State University 2015 — 2017
Bachelor of Business Administration (B.B.A.), Computer and Information Sciences and Support Services
Dieppa Brenda's Alorica Experience September 1997 - Present
Job Director of Finance at Alorica
Industry Financial Services
Experience
Alorica September 1997 - Present
Alorica August 1996 - Present
Skills
Forecasting, Budgets, Finance, Call Centers, BPO, Management, Vendor Management, Business Process..., Process Improvement, CRM, Operations Management, Customer Satisfaction, Outsourcing, Customer Experience, Performance Management
Education
Miami Dade College 1982 — 1985
Alorica September 1997 - Present
Alorica August 1996 - Present
Skills
Forecasting, Budgets, Finance, Call Centers, BPO, Management, Vendor Management, Business Process..., Process Improvement, CRM, Operations Management, Customer Satisfaction, Outsourcing, Customer Experience, Performance Management
Education
Miami Dade College 1982 — 1985
Adam Nierenberg's Alorica Experience 2013 - Present
Job Recruting Specialist at Alorica
Industry Telecommunications
Experience
Alorica 2013 - Present
Skills
Mortgage Lending, Coaching, Residential Homes, Sales, Customer Service, Sales Management, Account Management, Team Building, Public Speaking, Marketing, Team Leadership, Management, Leadership, Strategic Planning, B2B, Program Management, Interviews, Entrepreneurship, Business Development, Contract Negotiation, Selling, Recruiting, Training, Cold Calling, Start-ups, New Business Development, Customer Retention, Sales Process
Education
Manhattanville College 1992 — 1993
Certificate, ABA Approved Paralegal Studies
City University of New York-Queens College
BA, Communication Arts and Science
Alorica 2013 - Present
Skills
Mortgage Lending, Coaching, Residential Homes, Sales, Customer Service, Sales Management, Account Management, Team Building, Public Speaking, Marketing, Team Leadership, Management, Leadership, Strategic Planning, B2B, Program Management, Interviews, Entrepreneurship, Business Development, Contract Negotiation, Selling, Recruiting, Training, Cold Calling, Start-ups, New Business Development, Customer Retention, Sales Process
Education
Manhattanville College 1992 — 1993
Certificate, ABA Approved Paralegal Studies
City University of New York-Queens College
BA, Communication Arts and Science
Shaun McGovern's Alorica Experience October 1999 - Present
Job Toll Free Vendor Supervisor at Alorica
Industry Telecommunications
Experience
Alorica October 1999 - Present
Skills
-Strong Communication,..., - Strong technical and..., -A track record of..., -Experience in..., -Technical..., -15 + years’..., -13 + years’..., -Managed and routed an..., -Experience with SQL..., -Understanding of SIP..., -Managed configuration..., -Work with various..., -Responsible for..., -Provided 24/7 365 on..., Call Centers, Vendor Management, Telecommunications, Customer Experience, Customer Satisfaction, Program Management, IVR, Process Improvement, Account Management
Education
Metropolitan Community College
Alorica October 1999 - Present
Skills
-Strong Communication,..., - Strong technical and..., -A track record of..., -Experience in..., -Technical..., -15 + years’..., -13 + years’..., -Managed and routed an..., -Experience with SQL..., -Understanding of SIP..., -Managed configuration..., -Work with various..., -Responsible for..., -Provided 24/7 365 on..., Call Centers, Vendor Management, Telecommunications, Customer Experience, Customer Satisfaction, Program Management, IVR, Process Improvement, Account Management
Education
Metropolitan Community College
Cory Long's Alorica Experience April 2009 - Present
Job Director, Client Operations at Alorica
Industry Consumer Services
Experience
Alorica April 2009 - Present
ShopNBC April 2007 - April 2009
West Corporation December 1999 - February 2007
Skills
Customer Experience, Workforce Management, Account Management, Call Centers, Analysis, Management, Customer Satisfaction, IVR, Process Improvement, Outsourcing, BPO, CRM, Contact Centers, Customer Retention
Education
Metropolitan Community College 2006 — 2009
Business, Accounting/Business
Alorica April 2009 - Present
ShopNBC April 2007 - April 2009
West Corporation December 1999 - February 2007
Skills
Customer Experience, Workforce Management, Account Management, Call Centers, Analysis, Management, Customer Satisfaction, IVR, Process Improvement, Outsourcing, BPO, CRM, Contact Centers, Customer Retention
Education
Metropolitan Community College 2006 — 2009
Business, Accounting/Business
Steve Blessner's Alorica Experience 2015 - Present
Job Programmer Analyst
Industry Information Technology and Services
Experience
Alorica 2015 - Present
West Corporation January 2013 - July 2015
First Data Resources September 2012 - December 2012
Pro Copy August 2006 - September 2010
Image Capture Engineering August 2006 - July 2007
Image Capture Engineering June 2005 - August 2006
Skills
Document Management, Litigation Support, EDRMS, Document Review, Customer Service, Hardware, Management, Technical Support, Cloud Computing, Servers, Software, Enterprise Software, Microsoft SQL Server, Active Directory, Professional Services, Access, Databases, Solution Selling, Consulting, Document Imaging, Software Development, Project Management, Computer Forensics
Education
Metropolitan Community College
Computer Science / Information Technology
Alorica 2015 - Present
West Corporation January 2013 - July 2015
First Data Resources September 2012 - December 2012
Pro Copy August 2006 - September 2010
Image Capture Engineering August 2006 - July 2007
Image Capture Engineering June 2005 - August 2006
Skills
Document Management, Litigation Support, EDRMS, Document Review, Customer Service, Hardware, Management, Technical Support, Cloud Computing, Servers, Software, Enterprise Software, Microsoft SQL Server, Active Directory, Professional Services, Access, Databases, Solution Selling, Consulting, Document Imaging, Software Development, Project Management, Computer Forensics
Education
Metropolitan Community College
Computer Science / Information Technology
John Mishler-Tomshany's Alorica Experience July 2005 - July 2007
Job IT Support Technician at ALL Consulting
Industry Information Technology and Services
Experience
ALL Consulting September 2014 - Present
Search Engine December 2008 - July 2014
ONEOK 2008 - July 2014
Gabrielson Marketing July 2007 - October 2008
Alorica July 2005 - July 2007
Skills
Vendor Management, Information Technology, Active Directory, Troubleshooting, Customer Service, Technical Support, SharePoint, Microsoft Office, Networking, Service Desk, Team Leadership, Windows Server, Visio
Education
Kenyon College 1985 — 1987
Branson 1975 — 1985
ALL Consulting September 2014 - Present
Search Engine December 2008 - July 2014
ONEOK 2008 - July 2014
Gabrielson Marketing July 2007 - October 2008
Alorica July 2005 - July 2007
Skills
Vendor Management, Information Technology, Active Directory, Troubleshooting, Customer Service, Technical Support, SharePoint, Microsoft Office, Networking, Service Desk, Team Leadership, Windows Server, Visio
Education
Kenyon College 1985 — 1987
Branson 1975 — 1985
Marquis Wadley's Alorica Experience October 2010 - November 2012
Job Professional Software Trainer/Document Imaging Manager
Industry Computer Software
Experience
CACI International Inc October 2013 - Present
Delta Air Lines November 2012 - Present
United States Army Reserve September 2010 - Present
LA Fitness August 2002 - Present
Alorica October 2010 - November 2012
Bowne December 1996 - July 2008
US Army June 1984 - August 1990
Skills
Management, Troubleshooting, Time Management, Employee Training, Microsoft Office, Proofreading, Fitness, Fitness Training, Personal Training, Strength Training, Public Speaking, Invoicing
Education
Mercer University 1980 — 1984
BA, English
CACI International Inc October 2013 - Present
Delta Air Lines November 2012 - Present
United States Army Reserve September 2010 - Present
LA Fitness August 2002 - Present
Alorica October 2010 - November 2012
Bowne December 1996 - July 2008
US Army June 1984 - August 1990
Skills
Management, Troubleshooting, Time Management, Employee Training, Microsoft Office, Proofreading, Fitness, Fitness Training, Personal Training, Strength Training, Public Speaking, Invoicing
Education
Mercer University 1980 — 1984
BA, English
Don Vanover's Alorica Experience May 2007 - August 2008
Job Contractor at DCI
Industry Computer Networking
Experience
DCI August 2008 - Present
Alorica May 2007 - August 2008
Education
Middle Tennessee State University
DCI August 2008 - Present
Alorica May 2007 - August 2008
Education
Middle Tennessee State University
Mary (Doria) Anderson's Alorica Experience February 2014 - Present
Job RealTime Workforce Analyst at Alorica
Industry Telecommunications
Experience
Alorica February 2014 - Present
Alorica March 2012 - February 2014
Buzzy Seeds, Inc. December 2009 - December 2010
Modis June 2009 - December 2009
The Home Depot 2006 - 2009
The Home Depot 2005 - 2006
Skills
Cross-functional Team..., Inventory Management, Training, Access, Purchasing, Logistics, Analysis, Retail, Time Management, Project Planning, Customer Service, Merchandising, Pricing, Invoicing, Teamwork, Call Centers, Manufacturing, Warehousing, Databases, Accounts Payable, Account Management, Account Reconciliation, Accounting, Administration, Administrative..., Budgets, Coaching, Customer Satisfaction, Data Entry, Distribution Center..., Finance, Forecasting, Inventory Control, Leadership, Management, Microsoft Excel, Negotiation, Onboarding, Operations Management, Outlook, Performance Management, Process Improvement, Process Scheduler, Product Development, Program Management, SAP, Sales, Sales Management, Sales Operations, Sales Presentations
Education
Mercer University - Stetson School of Business and Economics 2003 — 2005
BBA, Business
University of South Carolina-Columbia
General
Alorica February 2014 - Present
Alorica March 2012 - February 2014
Buzzy Seeds, Inc. December 2009 - December 2010
Modis June 2009 - December 2009
The Home Depot 2006 - 2009
The Home Depot 2005 - 2006
Skills
Cross-functional Team..., Inventory Management, Training, Access, Purchasing, Logistics, Analysis, Retail, Time Management, Project Planning, Customer Service, Merchandising, Pricing, Invoicing, Teamwork, Call Centers, Manufacturing, Warehousing, Databases, Accounts Payable, Account Management, Account Reconciliation, Accounting, Administration, Administrative..., Budgets, Coaching, Customer Satisfaction, Data Entry, Distribution Center..., Finance, Forecasting, Inventory Control, Leadership, Management, Microsoft Excel, Negotiation, Onboarding, Operations Management, Outlook, Performance Management, Process Improvement, Process Scheduler, Product Development, Program Management, SAP, Sales, Sales Management, Sales Operations, Sales Presentations
Education
Mercer University - Stetson School of Business and Economics 2003 — 2005
BBA, Business
University of South Carolina-Columbia
General
paul shamansky's Alorica Experience November 2011 - June 2012
Job Vice President /Site LeaderOptum
Industry Outsourcing/Offshoring
Experience
Alorica November 2011 - June 2012
United Health Care April 2007 - January 2011
Sitel April 1997 - April 2007
Skills
Call Center, Customer Experience, BPO, Customer Satisfaction, Metrics, Outsourcing, Vendor Management, Process Improvement, Call Centers, Call Center Development, Service Delivery, Customer Retention, Contact Centers
Education
Marshall University
Alorica November 2011 - June 2012
United Health Care April 2007 - January 2011
Sitel April 1997 - April 2007
Skills
Call Center, Customer Experience, BPO, Customer Satisfaction, Metrics, Outsourcing, Vendor Management, Process Improvement, Call Centers, Call Center Development, Service Delivery, Customer Retention, Contact Centers
Education
Marshall University
Daniel Drews, CPA's Alorica Experience April 2013 - Present
Job Director of Commercial Operations at Alorica
Industry Telecommunications
Experience
Alorica April 2013 - Present
Level 3 Communications October 2011 - January 2013
Level 3 Communications April 2007 - October 2011
Level 3 Communications October 2004 - April 2007
Level 3 Communications March 2004 - October 2004
KPMG October 2002 - March 2004
Raymond F. Wager, CPA, P.C. June 1996 - October 2002
Skills
Financial Modeling, Forecasting, Margin Assurance, Financial Analysis, Variance Analysis, Customer Relations, Financial Reporting, Revenue Recognition, Accounting, Sarbanes-Oxley, Internal Controls, Auditing, US GAAP, Hyperion Enterprise, Risk Management
Education
Le Moyne College 1992 — 1996
Bachelor of Science, Accounting
Alorica April 2013 - Present
Level 3 Communications October 2011 - January 2013
Level 3 Communications April 2007 - October 2011
Level 3 Communications October 2004 - April 2007
Level 3 Communications March 2004 - October 2004
KPMG October 2002 - March 2004
Raymond F. Wager, CPA, P.C. June 1996 - October 2002
Skills
Financial Modeling, Forecasting, Margin Assurance, Financial Analysis, Variance Analysis, Customer Relations, Financial Reporting, Revenue Recognition, Accounting, Sarbanes-Oxley, Internal Controls, Auditing, US GAAP, Hyperion Enterprise, Risk Management
Education
Le Moyne College 1992 — 1996
Bachelor of Science, Accounting
Felichia Wright's Alorica Experience January 2013 - April 2013
Job Business Sales Consultant
Industry
Experience
CenturyLink Business April 2014 - Present
Sprint April 2013 - October 2013
Alorica January 2013 - April 2013
Alorica May 2011 - January 2013
UCF Alumni Association August 2009 - September 2010
Greater Orlando Actor's Theatre 2009 - 2010
Greater Orlando Actor's Theatre 2009 - 2010
Breakthrough Theatre 2009 - 2009
Skills
Microsoft Office, Creative Writing, Script-writing, Acting, Hosting Events, Sales, Strategic Planning, Charismatic Leadership, Oral & Written..., Customer Service, Networking, Directing Talent, Film Production, Casting, Recruiting, Leadership, Event Management, Event Planning, Social Networking, Microsoft Excel, Management, Public Speaking, Social Media, PowerPoint
Education
University of Central Florida 2005 — 2014
Theatre/Theater, Mass Communications, Education
Loyola University New Orleans
Loyola University New Orleans
CenturyLink Business April 2014 - Present
Sprint April 2013 - October 2013
Alorica January 2013 - April 2013
Alorica May 2011 - January 2013
UCF Alumni Association August 2009 - September 2010
Greater Orlando Actor's Theatre 2009 - 2010
Greater Orlando Actor's Theatre 2009 - 2010
Breakthrough Theatre 2009 - 2009
Skills
Microsoft Office, Creative Writing, Script-writing, Acting, Hosting Events, Sales, Strategic Planning, Charismatic Leadership, Oral & Written..., Customer Service, Networking, Directing Talent, Film Production, Casting, Recruiting, Leadership, Event Management, Event Planning, Social Networking, Microsoft Excel, Management, Public Speaking, Social Media, PowerPoint
Education
University of Central Florida 2005 — 2014
Theatre/Theater, Mass Communications, Education
Loyola University New Orleans
Loyola University New Orleans
Joyce Whiting's Alorica Experience November 2011 - February 2014
Job Analyst/Programmer at Alorica
Industry Information Technology and Services
Experience
Alorica November 2011 - February 2014
Verizon June 1997 - September 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, HTML, Access, Software Documentation
Education
Kirkwood Community College 1994 — 1997
Computer Programming
Alorica November 2011 - February 2014
Verizon June 1997 - September 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, HTML, Access, Software Documentation
Education
Kirkwood Community College 1994 — 1997
Computer Programming
Anais Herrera's Alorica Experience December 2013 - May 2014
Job Customer Service Representative
Industry Telecommunications
Experience
Alorica December 2013 - May 2014
TWO MEN AND A TRUCK® April 2013 - May 2013
Old Navy October 2011 - January 2012
Floor & Decor May 2011 - September 2011
NurseCare November 2007 - April 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Receptionist Duties, Administrative Work, Communication Skills, Secretarial Skills, Spanish
Education
Miami Dade College
Associate's Degree, English/Language Arts Teacher Education
Alorica December 2013 - May 2014
TWO MEN AND A TRUCK® April 2013 - May 2013
Old Navy October 2011 - January 2012
Floor & Decor May 2011 - September 2011
NurseCare November 2007 - April 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Receptionist Duties, Administrative Work, Communication Skills, Secretarial Skills, Spanish
Education
Miami Dade College
Associate's Degree, English/Language Arts Teacher Education
Bryan Whitmill's Alorica Experience January 2013 - Present
Job Customer service specialist
Industry Wireless
Experience
Alorica January 2013 - Present
TJ Maxx April 2012 - December 2012
CenturyLink January 2011 - January 2012
Xpress Cash August 2007 - April 2010
Le Ritz Hotel April 2005 - July 2007
Qualfon/Center Partners July 2003 - May 2005
Barneys New York June 2000 - October 2002
Circus Of Books August 1999 - June 2000
IASTE local 99 February 1998 - August 1998
Hampton Inn Hotel August 1997 - August 1998
Skills
Holistic Health
Education
THINK 2006 — 2010
ThetaHealing Institute of Knowledge, Certificate of Science and ThetaHealing Master
Los Angeles Trade Technical College 2000 — 2001
Fashion/Apparel Design
Otis College of Art and Design 1998 — 2000
Bachelor of Fine Arts (B.F.A.), Painting
Alorica January 2013 - Present
TJ Maxx April 2012 - December 2012
CenturyLink January 2011 - January 2012
Xpress Cash August 2007 - April 2010
Le Ritz Hotel April 2005 - July 2007
Qualfon/Center Partners July 2003 - May 2005
Barneys New York June 2000 - October 2002
Circus Of Books August 1999 - June 2000
IASTE local 99 February 1998 - August 1998
Hampton Inn Hotel August 1997 - August 1998
Skills
Holistic Health
Education
THINK 2006 — 2010
ThetaHealing Institute of Knowledge, Certificate of Science and ThetaHealing Master
Los Angeles Trade Technical College 2000 — 2001
Fashion/Apparel Design
Otis College of Art and Design 1998 — 2000
Bachelor of Fine Arts (B.F.A.), Painting
Tina Magnan's Alorica Experience January 2007 - July 2012
Job Compensation & Benefits Manager at Saint Leo University
Industry Education Management
Experience
Saint Leo University February 2013 - Present
Saint Leo University July 2012 - February 2013
Alorica January 2007 - July 2012
ACCENT Marketing 1999 - 2005
Education
Michigan State University 1989 — 2004
Saint Leo University February 2013 - Present
Saint Leo University July 2012 - February 2013
Alorica January 2007 - July 2012
ACCENT Marketing 1999 - 2005
Education
Michigan State University 1989 — 2004
Shaniqua Shay Clark's Alorica Experience August 2011 - September 2012
Job Client Relations Specialist at Home Owners Network
Industry Consumer Services
Experience
Home Owners Network March 2015 - Present
Convergys September 2013 - November 2013
Alorica August 2011 - September 2012
Skills
Microsoft Office, Customer Service, Call Centers, Data Entry, Telephone Skills, Time Management, Teamwork, Windows 7, Sales, Customer Experience, Negotiation, Administrative..., Client Relations, Client Services, Marketing Strategy, Referral Development, Salesforce.com
Education
Kennesaw State University 2013 — 2013
Administrative Professional Certificate, Administrative and Meeting & Event Planning
Home Owners Network March 2015 - Present
Convergys September 2013 - November 2013
Alorica August 2011 - September 2012
Skills
Microsoft Office, Customer Service, Call Centers, Data Entry, Telephone Skills, Time Management, Teamwork, Windows 7, Sales, Customer Experience, Negotiation, Administrative..., Client Relations, Client Services, Marketing Strategy, Referral Development, Salesforce.com
Education
Kennesaw State University 2013 — 2013
Administrative Professional Certificate, Administrative and Meeting & Event Planning
Dianca Jones's Alorica Experience May 2012 - July 2012
Job Sr. Fraud Analyst Back Office at Bank of America
Industry Computer & Network Security
Experience
Bank of America October 2014 - Present
Bank of America January 2014 - October 2014
Bank of America November 2012 - January 2014
Sanofi July 2012 - November 2012
Alorica May 2012 - July 2012
Fiserv November 2011 - April 2012
Foothills Correctional Institute April 2010 - August 2011
Skills
Crisis Management, De-escalation Techniques, Therapeutic Protective..., •Electronic Payment..., Customer Service, Microsoft Office, Fraud, Public Speaking, Event Planning, Management, Leadership, Security, Financial Risk, Analysis, Training, Social Media
Education
Utica College 2015 — 2017
Masters, Cyber Security (Computer Forensics)
Lees-McRae College 2005 — 2009
Bachelor, Criminal Justice
Bank of America October 2014 - Present
Bank of America January 2014 - October 2014
Bank of America November 2012 - January 2014
Sanofi July 2012 - November 2012
Alorica May 2012 - July 2012
Fiserv November 2011 - April 2012
Foothills Correctional Institute April 2010 - August 2011
Skills
Crisis Management, De-escalation Techniques, Therapeutic Protective..., •Electronic Payment..., Customer Service, Microsoft Office, Fraud, Public Speaking, Event Planning, Management, Leadership, Security, Financial Risk, Analysis, Training, Social Media
Education
Utica College 2015 — 2017
Masters, Cyber Security (Computer Forensics)
Lees-McRae College 2005 — 2009
Bachelor, Criminal Justice
Debra Joyner, M.B.A.'s Alorica Experience May 2013 - July 2013
Job Certified Accounts Payable Specialist/Avon Independent Sales Representative (www.youravon.com/djoyner)/Open Networker
Industry Accounting
Experience
Accountemps (Paragon Trailer Center) February 2014 - May 2014
Wellstar Health System/Randstad September 2013 - October 2013
Alorica May 2013 - July 2013
Alorica April 2013 - May 2013
Honey Baked Ham Company March 2013 - March 2013
Not employed January 2010 - February 2013
Walmart November 2008 - January 2010
Coca Cola Company (The Mergis Group) September 2008 - October 2008
Skills
ADP, Ceridian, Clarus,..., IRCS, JD..., MAS90, Meditech, MHC,..., Oracle, Peachtree,..., Peachtree, Microsoft Excel, Microsoft Word, Mas 90, Lotus 123, Recruiting, Management, Data Entry, Process Improvement, Invoicing, Payroll, Time Management, Budgets, Employee Relations, Retail, Analysis, PeopleSoft, Customer Service, Sales, Outlook, Team Building, Customer Satisfaction, Team Leadership, Accounts Receivable, Sourcing, Leadership, Training, Human Resources, Accounting, Networking, Accounts Payable
Education
Alabama A&M University 1985 — 1987
MBA, Business Administration and Management, General
Miles College 1983 — 1985
Bachelor's of Science, Business Administration and Management, General
Accountemps (Paragon Trailer Center) February 2014 - May 2014
Wellstar Health System/Randstad September 2013 - October 2013
Alorica May 2013 - July 2013
Alorica April 2013 - May 2013
Honey Baked Ham Company March 2013 - March 2013
Not employed January 2010 - February 2013
Walmart November 2008 - January 2010
Coca Cola Company (The Mergis Group) September 2008 - October 2008
Skills
ADP, Ceridian, Clarus,..., IRCS, JD..., MAS90, Meditech, MHC,..., Oracle, Peachtree,..., Peachtree, Microsoft Excel, Microsoft Word, Mas 90, Lotus 123, Recruiting, Management, Data Entry, Process Improvement, Invoicing, Payroll, Time Management, Budgets, Employee Relations, Retail, Analysis, PeopleSoft, Customer Service, Sales, Outlook, Team Building, Customer Satisfaction, Team Leadership, Accounts Receivable, Sourcing, Leadership, Training, Human Resources, Accounting, Networking, Accounts Payable
Education
Alabama A&M University 1985 — 1987
MBA, Business Administration and Management, General
Miles College 1983 — 1985
Bachelor's of Science, Business Administration and Management, General
Latecia Glover's Alorica Experience October 2012 - Present
Job ASSUMPTION OF LIABILITY REP at Alorica
Industry Food & Beverages
Experience
Alorica October 2012 - Present
Compass Group North America January 2011 - Present
Education
Kennesaw State University
Alorica October 2012 - Present
Compass Group North America January 2011 - Present
Education
Kennesaw State University
Andre Eaton's Alorica Experience July 2011 - November 2011
Job Organizing Assistant at A & W Foreclosures
Industry Human Resources
Experience
A & W Foreclosures January 2012 - Present
Alorica July 2011 - November 2011
FedEx Express April 2011 - September 2011
IRT Money Mutual, Time Life June 2010 - November 2010
Timeshare Market Pro November 2009 - April 2010
Broward County Fair February 2008 - August 2008
Wendys International February 2008 - August 2008
Pines Lake Elementary June 2007 - August 2007
Burger King Corporation June 2006 - June 2007
Skills
Really Good With Numbers, Fast Learner, ONE OF A KIND
Education
Miami Dade College 2009 — 2013
none, Criminal Justice/Law Enforcement Administration
Everglades High School 2006 — 2009
Diploma, High school
A & W Foreclosures January 2012 - Present
Alorica July 2011 - November 2011
FedEx Express April 2011 - September 2011
IRT Money Mutual, Time Life June 2010 - November 2010
Timeshare Market Pro November 2009 - April 2010
Broward County Fair February 2008 - August 2008
Wendys International February 2008 - August 2008
Pines Lake Elementary June 2007 - August 2007
Burger King Corporation June 2006 - June 2007
Skills
Really Good With Numbers, Fast Learner, ONE OF A KIND
Education
Miami Dade College 2009 — 2013
none, Criminal Justice/Law Enforcement Administration
Everglades High School 2006 — 2009
Diploma, High school
Ann Buschur's Alorica Experience 2012 - 2012
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Alorica 2012 - 2012
Assurant Solutions April 2010 - September 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Typing, Scanners, Copies, Multi-line Phone
Education
Everest 2010 — 2011
Diploma, Medical Insurance Specialist/Medical Biller
Lorain County Community College 2004 — 2010
Associate of Applied Business, Computer/Information Technology Administration and Management
Alorica 2012 - 2012
Assurant Solutions April 2010 - September 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Typing, Scanners, Copies, Multi-line Phone
Education
Everest 2010 — 2011
Diploma, Medical Insurance Specialist/Medical Biller
Lorain County Community College 2004 — 2010
Associate of Applied Business, Computer/Information Technology Administration and Management
hannah bock's Alorica Experience March 2012 - Present
Job sales customer service at Alorica
Industry Telecommunications
Experience
Alorica March 2012 - Present
White House Black Market March 2010 - March 2012
john allen poe p.a January 2010 - January 2011
Skills
Customer Service, Computer Hardware, Sales Management
Education
Miami Dade College
hialeah miami lakes
Alorica March 2012 - Present
White House Black Market March 2010 - March 2012
john allen poe p.a January 2010 - January 2011
Skills
Customer Service, Computer Hardware, Sales Management
Education
Miami Dade College
hialeah miami lakes
Charlene Closs - Cook's Alorica Experience November 2013 - Present
Job Customer Service Representative at Alorica
Industry Transportation/Trucking/Railroad
Experience
Alorica November 2013 - Present
Two Men and a Truck 2011 - Present
Henderson Country Club March 2009 - June 2011
Skills
Trucking, Transportation, Customer Service, Sales, Truckload, Freight, Logistics, Shipping, Operations Management, Transportation..., Sales Management, Truck, Account Management, Logistics Management, Warehousing, Inventory Management, Team Building, Microsoft Office, New Business Development
Education
Kennesaw State University 2013 — 2014
Certified Medical Office Administration,, Medical Office Assistant/Specialist/ Medical Billing and Coding
American InterContinental University (AIU) 2007 — 2009
Business, Business Administration
Vance Senior High School 1984 — 1987
High school diploma, General Studies
Alorica November 2013 - Present
Two Men and a Truck 2011 - Present
Henderson Country Club March 2009 - June 2011
Skills
Trucking, Transportation, Customer Service, Sales, Truckload, Freight, Logistics, Shipping, Operations Management, Transportation..., Sales Management, Truck, Account Management, Logistics Management, Warehousing, Inventory Management, Team Building, Microsoft Office, New Business Development
Education
Kennesaw State University 2013 — 2014
Certified Medical Office Administration,, Medical Office Assistant/Specialist/ Medical Billing and Coding
American InterContinental University (AIU) 2007 — 2009
Business, Business Administration
Vance Senior High School 1984 — 1987
High school diploma, General Studies
Dusti Crispin's Alorica Experience December 2012 - December 2013
Job Agent at Alorica
Industry Retail
Experience
Alorica December 2012 - December 2013
The Home Depot April 2008 - September 2012
The Home Depot 2008 - 2012
Skills
Cashiering, Loss Prevention, Store Management, Retail, Merchandising, Visual Merchandising, Retail Sales, Inventory Management, Inventory Control, Customer Service, Customer Satisfaction, Planograms, Store Operations, Big Box, Cash Register
Education
Kennesaw State University 2011 — 2012
NA, General Studies
Granite Hill High School
Alorica December 2012 - December 2013
The Home Depot April 2008 - September 2012
The Home Depot 2008 - 2012
Skills
Cashiering, Loss Prevention, Store Management, Retail, Merchandising, Visual Merchandising, Retail Sales, Inventory Management, Inventory Control, Customer Service, Customer Satisfaction, Planograms, Store Operations, Big Box, Cash Register
Education
Kennesaw State University 2011 — 2012
NA, General Studies
Granite Hill High School
Kelly Moreland's Alorica Experience April 2009 - July 2010
Job Technical Writer/Document Technician at Nutra Manufacturing
Industry Pharmaceuticals
Experience
Nutra Manufacturing November 2010 - Present
Alorica April 2009 - July 2010
IES January 2006 - March 2009
Skills
Quality Assurance, Microsoft Office, Team Leadership, Customer Service, Leadership, Cross-functional Team..., Project Management, Training, Management, Process Improvement, SharePoint, Microsoft Excel, Sop, Quality Control, Troubleshooting, Microsoft Word, PowerPoint, FDA, Continuous Improvement, Manufacturing
Education
Midlands Technical College 1994 — 1996
Associate's degree, Business Administration and Management, General
Nutra Manufacturing November 2010 - Present
Alorica April 2009 - July 2010
IES January 2006 - March 2009
Skills
Quality Assurance, Microsoft Office, Team Leadership, Customer Service, Leadership, Cross-functional Team..., Project Management, Training, Management, Process Improvement, SharePoint, Microsoft Excel, Sop, Quality Control, Troubleshooting, Microsoft Word, PowerPoint, FDA, Continuous Improvement, Manufacturing
Education
Midlands Technical College 1994 — 1996
Associate's degree, Business Administration and Management, General
Keshon Major's Alorica Experience June 2013 - October 2013
Job Salesperson at Central Florida Direct
Industry Law Practice
Experience
Central Florida Direct March 2015 - Present
One Touch Direct December 2013 - March 2015
Alorica June 2013 - October 2013
T-Mobile March 2006 - July 2009
Expert Marketing October 2003 - March 2006
Publix Super Markets December 2002 - July 2003
Skills
Microsoft Office 2008..., Microsoft Excel, Love to Cook, Access, Microsoft Word, Teamwork, Microsoft Office, PowerPoint, Windows, Outlook
Education
University of South Florida 2009 — 2013
Criminology
Miami Dade College 2006 — 2009
Associate of Arts (A.A.), Criminal Justice/Law Enforcement Administration
Central Florida Direct March 2015 - Present
One Touch Direct December 2013 - March 2015
Alorica June 2013 - October 2013
T-Mobile March 2006 - July 2009
Expert Marketing October 2003 - March 2006
Publix Super Markets December 2002 - July 2003
Skills
Microsoft Office 2008..., Microsoft Excel, Love to Cook, Access, Microsoft Word, Teamwork, Microsoft Office, PowerPoint, Windows, Outlook
Education
University of South Florida 2009 — 2013
Criminology
Miami Dade College 2006 — 2009
Associate of Arts (A.A.), Criminal Justice/Law Enforcement Administration
akivia francis's Alorica Experience January 2012 - April 2012
Job Student at Miami Dade College
Industry Hospitality
Experience
Macy's November 2012 - March 2013
charlotte russe August 2012 - October 2012
Alorica January 2012 - April 2012
Education
Miami Dade College 2012 — 2015
miami southridge senior high school 2006 — 2011
Macy's November 2012 - March 2013
charlotte russe August 2012 - October 2012
Alorica January 2012 - April 2012
Education
Miami Dade College 2012 — 2015
miami southridge senior high school 2006 — 2011
Craig Weinkauf's Alorica Experience August 2008 - August 2011
Job Process Management
Industry Hospital & Health Care
Experience
Apria Healthcare August 2014 - August 2015
Apria Healthcare May 2014 - August 2014
Integrated DNA Technologies 2011 - 2013
Alorica August 2008 - August 2011
Skills
Quality Assurance, Biotechnology, Customer Experience, HPLC, Analysis, Molecular Biology, Team Building, Call Centers, Team Leadership, Vendor Management, CRM, HPLC-MS, Manage Client..., Project Management, Program Management, Sales Management, Staff Development, Strategic Planning, Customer Service, Employee Training, Telecommunications, Quality Management, Training Management, COPC Certified...
Education
Metropolitan State University 2003 — 2008
Bachelor of Arts (B.A.), Biology, General
Apria Healthcare August 2014 - August 2015
Apria Healthcare May 2014 - August 2014
Integrated DNA Technologies 2011 - 2013
Alorica August 2008 - August 2011
Skills
Quality Assurance, Biotechnology, Customer Experience, HPLC, Analysis, Molecular Biology, Team Building, Call Centers, Team Leadership, Vendor Management, CRM, HPLC-MS, Manage Client..., Project Management, Program Management, Sales Management, Staff Development, Strategic Planning, Customer Service, Employee Training, Telecommunications, Quality Management, Training Management, COPC Certified...
Education
Metropolitan State University 2003 — 2008
Bachelor of Arts (B.A.), Biology, General
Stephanie Lupercio's Alorica Experience March 2011 - May 2011
Job Customer Service Rep. at Stream Global Services
Industry Outsourcing/Offshoring
Experience
Stream Global Services May 2012 - Present
Walmart June 2011 - May 2012
Alorica March 2011 - May 2011
Skills
Bilingual-English/Spanis..., Typing, Cashiering, Customer Service
Education
Los Angeles City College
N/A, Liberal Arts and Sciences/Liberal Studies
Western Iowa Tech Community College
N/A, Liberal Arts and Sciences/Liberal Studies
Stream Global Services May 2012 - Present
Walmart June 2011 - May 2012
Alorica March 2011 - May 2011
Skills
Bilingual-English/Spanis..., Typing, Cashiering, Customer Service
Education
Los Angeles City College
N/A, Liberal Arts and Sciences/Liberal Studies
Western Iowa Tech Community College
N/A, Liberal Arts and Sciences/Liberal Studies
Philip Bidwell's Alorica Experience August 2013 - Present
Job Customer Service Representative at Alorica
Industry Entertainment
Experience
Alorica August 2013 - Present
Brunswick Zone XL September 2011 - August 2013
Skills
Microsoft Word, Social Media, Customer Satisfaction, Customer Service, Call Centers, Microsoft Office, Microsoft Excel
Education
Kennesaw State University 2008 — 2013
Bachelor of Arts (B.A.), Modern Language and Culture
Alorica August 2013 - Present
Brunswick Zone XL September 2011 - August 2013
Skills
Microsoft Word, Social Media, Customer Satisfaction, Customer Service, Call Centers, Microsoft Office, Microsoft Excel
Education
Kennesaw State University 2008 — 2013
Bachelor of Arts (B.A.), Modern Language and Culture
Jerry Rash's Alorica Experience April 2009 - September 2009
Job Taxi Driver at Taxi 4 Less
Industry Transportation/Trucking/Railroad
Experience
Taxi 4 Less September 2012 - Present
Child Development Center March 2010 - September 2010
Alorica April 2009 - September 2009
Skills
Petroleum, Operations Management, Shipping, Forklift Operator
Education
Milwaukee Area Technical College 1990 — 1991
Not Applicable, Data Processing
Taxi 4 Less September 2012 - Present
Child Development Center March 2010 - September 2010
Alorica April 2009 - September 2009
Skills
Petroleum, Operations Management, Shipping, Forklift Operator
Education
Milwaukee Area Technical College 1990 — 1991
Not Applicable, Data Processing
Richard Lee Estes's Alorica Experience February 2011 - Present
Job Senior Service Readiness Analyst at Alorica
Industry Information Technology and Services
Experience
Alorica February 2011 - Present
Alorica March 2010 - Present
Leslie's Poolmart, Inc. February 2009 - October 2009
Fort Myers Toyota August 2007 - February 2008
Skills
Technical Support, Creative Writing, Writing, Sales, Sales Management, Microsoft Excel, Microsoft Office, phpMyAdmin
Education
Kettering University 2004 — 2006
Business Administration and Management, General
Moore High School 2001 — 2004
Alorica February 2011 - Present
Alorica March 2010 - Present
Leslie's Poolmart, Inc. February 2009 - October 2009
Fort Myers Toyota August 2007 - February 2008
Skills
Technical Support, Creative Writing, Writing, Sales, Sales Management, Microsoft Excel, Microsoft Office, phpMyAdmin
Education
Kettering University 2004 — 2006
Business Administration and Management, General
Moore High School 2001 — 2004
Jerome McNeil's Alorica Experience 2011 - 2013
Job Helpdesk/Networking
Industry Computer & Network Security
Experience
Conquest Technology Services Corp September 2014 - Present
Alorica 2011 - 2013
Skills
Customer Service, Call Centers, Management, Customer Satisfaction, Leadership, Training, Team Management, Team Leadership, Process Improvement, Outsourcing, Team Building, Account Management, Microsoft Word, Performance Management, Recruiting, PowerPoint, Coaching
Education
Miami Dade College 2014 — 2016
Associate of Science (A.S.), Computer Science
Texas A&M University 1997 — 1999
Bachelor's degree, Accounting
Conquest Technology Services Corp September 2014 - Present
Alorica 2011 - 2013
Skills
Customer Service, Call Centers, Management, Customer Satisfaction, Leadership, Training, Team Management, Team Leadership, Process Improvement, Outsourcing, Team Building, Account Management, Microsoft Word, Performance Management, Recruiting, PowerPoint, Coaching
Education
Miami Dade College 2014 — 2016
Associate of Science (A.S.), Computer Science
Texas A&M University 1997 — 1999
Bachelor's degree, Accounting
Bryan Pennington's Alorica Experience March 2014 - April 2015
Job Sales
Industry Hospitality
Experience
Alorica March 2014 - April 2015
Marriott International February 2014 - May 2014
FirstService Residential January 2014 - March 2014
Trump National Doral, Miami June 2012 - July 2013
Marriott International December 2009 - June 2012
Skills
Hospitality, Front Office, Hospitality Industry, Micros, Hotels, Hospitality Management, Revenue Analysis, Property Management..., Rooms Division, Yield Management
Education
Ronald Reagan Doral Senior High 2005 — 2009
High School DIploma, General Education (Advanced Science, and Mathematics)
Miami Dade College
Pending Degree, American Sign Language (ASL)
Alorica March 2014 - April 2015
Marriott International February 2014 - May 2014
FirstService Residential January 2014 - March 2014
Trump National Doral, Miami June 2012 - July 2013
Marriott International December 2009 - June 2012
Skills
Hospitality, Front Office, Hospitality Industry, Micros, Hotels, Hospitality Management, Revenue Analysis, Property Management..., Rooms Division, Yield Management
Education
Ronald Reagan Doral Senior High 2005 — 2009
High School DIploma, General Education (Advanced Science, and Mathematics)
Miami Dade College
Pending Degree, American Sign Language (ASL)
Shanta Hall-Oshodi's Alorica Experience July 2014 - Present
Job Sales Representative/Customer Service Representative at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica July 2014 - Present
Assurant Solutions January 2008 - July 2014
Altegra Health April 2011 - January 2014
Skills
Typing, Customer Satisfaction, Customer Experience, At Multitasking, Make Things Happen, Knowledge Base, Performance Motivation, Sales Motivation, Team Motivation, Time Management, Follow-through Skills, Microsoft Word
Education
Miami Dade College 2014 — 2015
Miami Southridge Senior high 1999 — 2012
Diploma, General Studies
Alorica July 2014 - Present
Assurant Solutions January 2008 - July 2014
Altegra Health April 2011 - January 2014
Skills
Typing, Customer Satisfaction, Customer Experience, At Multitasking, Make Things Happen, Knowledge Base, Performance Motivation, Sales Motivation, Team Motivation, Time Management, Follow-through Skills, Microsoft Word
Education
Miami Dade College 2014 — 2015
Miami Southridge Senior high 1999 — 2012
Diploma, General Studies
Lea Davenport's Alorica Experience August 2015 - Present
Job Medical Practice Professional
Industry Medical Practice
Experience
Alorica August 2015 - Present
Penslow Medical Center 2010 - 2015
Jo-Ann Stores, LLC. April 2009 - June 2010
Steve and Barry's University Sportswear October 2006 - January 2009
Rocky Point Urgent Care May 2005 - July 2006
Skills
Medical Terminology, Phlebotomy, Injections, EMR, Laboratory Skills, Customer Service, Quality Patient Care, Patient Education, Typing, Organization Skills, Time Management, Data Entry, Cashiering, Microsoft Word, Microsoft Office, Telephone Skills, Healthcare, Windows
Education
Miller-Motte College-Wilmington 2008 — 2009
Associates of Applied Science, Allied Health and Medical Assisting Services, 4.0
Pender High School 2001 — 2006
HS Diploma
Alorica August 2015 - Present
Penslow Medical Center 2010 - 2015
Jo-Ann Stores, LLC. April 2009 - June 2010
Steve and Barry's University Sportswear October 2006 - January 2009
Rocky Point Urgent Care May 2005 - July 2006
Skills
Medical Terminology, Phlebotomy, Injections, EMR, Laboratory Skills, Customer Service, Quality Patient Care, Patient Education, Typing, Organization Skills, Time Management, Data Entry, Cashiering, Microsoft Word, Microsoft Office, Telephone Skills, Healthcare, Windows
Education
Miller-Motte College-Wilmington 2008 — 2009
Associates of Applied Science, Allied Health and Medical Assisting Services, 4.0
Pender High School 2001 — 2006
HS Diploma
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY