Amex Bank of Canada
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Amex Bank of Canada Employees
Amex Bank of Canada May 2014 - August 2015
Environment Canada January 2014 - March 2014
IBM Platform Computing July 2010 - July 2013
Skills
Corporate Law, Customer Service, Windows, Office Administration, English, Intellectual Property, Regulatory Filings, Legal Research, Streamlining Operations, Bookkeeping, Bank Reconciliation, Managing Accounts, Call Center..., Legislative Policy, Legal Compliance, Record Retention, Receptionist Duties, Legal Documents, Spreadsheets, Expense Management, Inventory Control, Web Content Management, Electronic Filing, Travel Arrangements, Meeting Scheduling, Cross Functional Team..., File Management, Contract Management, Database Administration
Education
Seneca College of Applied Arts and Technology
Legal Assistant Diploma
Amex Bank of Canada July 2014 - Present
Amex Bank of Canada September 2009 - July 2014
American Express Canada February 2008 - September 2009
American Express Canada July 2006 - February 2008
Amex Bank of Canada May 2005 - July 2006
Skills
Project Management, Leadership, Management, Business Analysis, Change Management, Strategy, Business Communications, Process Improvement, Customer Experience
Education
Bishop's University
Bachelor of Arts (B.A.), Social Sciences
Visa Canada March 2012 - Present
American Express February 2010 - March 2012
Amex Bank of Canada 2005 - 2010
Skills
Relationship Management, Loyalty Programs, Financial Services, Loyalty Marketing, Customer Acquisition, Product Management, Call Centers, Database Marketing, CRM, Analytics, Credit Cards, Business Development, Strategic Partnerships, Credit, Payments
Education
Insurance Institute of Canada 1990 — 1997
CAIP, Insurance
University of Guelph 1985 — 1990
BA, Psychology
Woburn CI 1980 — 1985
Maritz Travel Company/American Express 2009 - 2013
American Express Business Travel 2006 - 2009
American Express Business Travel 2000 - 2005
Amex Bank of Canada 1999 - 2000
American Express Business Travel 1996 - 1999
American Express Business Travel 1994 - 1996
American Express Corporate Services July 1992 - 1994
Imperial Oil 1990 - 1992
Skills
Leadership, Transformational..., Public Relations, Contract Negotiation, Strategy, Sales, Business Strategy, Management, Employee Engagement, CRM, Vendor Management, Customer Service, Marketing, Travel Management, Account Management, Team Leadership, Risk Management, Strategic Partnerships, Hotels, Analysis, Budgets, Incentives, Business Travel, Event Management, Trade Shows, Business Development
Education
Seneca College
Trent University
University of Nova Scotia
American Express January 2013 - Present
American Express December 2011 - December 2012
Amex Bank of Canada August 2007 - December 2011
Skills
Quality and Data..., Coaching, Problem Solving, Data Analysis, Documentation, Quality Center, User Acceptance Testing, Regression Testing, Process Improvement, Test Automation, Credit Cards, Customer Relations, Customer Service, Excel, PowerPoint, Microsoft Office, Lotus Notes, Word, Analysis, Software Documentation, Customer Satisfaction, Microsoft Excel, Financial Services, Call Centers, Risk Management, Microsoft Word, Banking, Customer Experience, Business Analysis, Business Process...
Education
University of Karachi
Bachelor of Arts
Investors Group Financial Services Inc. February 2011 - Present
Vision 2000 Travel Group March 2008 - January 2011
Amex Bank of Canada 1987 - 2005
Skills
Wealth Management, Retirement Planning, Insurance, Financial Advisory, Strategic Financial..., Retirement, Financial Planners, Coaching, Management, Team Building, Investment Advisory, Wealth, Mutual Funds, Strategy, Estate Planning, Investment Strategies, Pensions, Investments, Financial Services
Education
IFSE Institute
Finance and Financial Management Services
Canadian Institute of Travel Counsellors
Travel and Tourism
Humber College
Diploma, Travel and Tourism
I.E. Weldon S. S. Lindsay
Britton Management Profiles Inc. May 2013 - Present
BeautiControl February 2004 - February 2013
Amex Bank of Canada February 1987 - February 2004
Skills
Wellness Coaching, Workshop Facilitation, Consulting, Health Education, Leadership, Instructional Design, Training, Entrepreneurship, Situational Leadership, Event Planning, Sales, Direct Sales, Small Business Marketing, Result Oriented, Personal Effectiveness, Change Management, Skin Care, Spa, Cosmetics, Coaching, Process Improvement, Strategic Planning, Nutritional Counseling, Leadership Development, Nutrition Education, Health, Marketing, Nutrition, Team Building, Executive Coaching, Performance Management
Education
Ryerson University
Workforce Development and Training
NARFE premier Federal Credit Union October 2013 - Present
National City Bank March 2011 - August 2011
Amex Bank of Canada January 2004 - August 2005
Skills
Customer Service, Microsoft Excel, Banking, Outlook, Lotus Notes, Microsoft Office, Microsoft Word, Accounting, PowerPoint, Time Management, Cash Management, Retail Banking, Accounts Receivable, QuickBooks, Sales
Education
Northern Virginia Community College 2011 — 2013
Amex Bank of Canada September 2013 - Present
Amex Bank of Canada May 2011 - August 2013
Amex Bank of Canada November 2009 - May 2011
Amex Bank of Canada November 2007 - November 2009
Katz Group Canada Ltd. February 2005 - October 2007
Katz Group Canada Ltd. 2004 - 2005
Skills
Loyalty Programs, Customer Acquisition, Customer Experience, Direct Marketing, Loyalty Marketing, Strategy, Event Management, Segmentation, Analytics, Marketing, Direct Mail, Digital Marketing, CRM, Leadership, Relationship Management, Project Management, Social Media, Sponsorship, Database Marketing
Education
Ryerson University 2005 — 2008
Bachelor of Commerce, Marketing Management Major, Communications Minor
Centennial College 2000 — 2003
Diploma, Business Administration - Marketing
Amex Bank of Canada May 2014 - Present
Amex Bank of Canada June 2011 - Present
American Express March 2010 - May 2011
Frank T. Ross & Sons Ltd. June 2008 - March 2010
Canadian Tire March 2007 - May 2008
General Motors January 2006 - August 2006
University of Guelph/University Guelph-Humber September 2005 - December 2005
Canadian Standards Association May 2005 - August 2005
General Motors Service Parts and Operations May 2004 - December 2004
Skills
Advertising, Marketing, Microsoft Office, Content Management, Budgets, Market Planning, Public Speaking, Online Advertising, Analytics, Cross-functional Team..., Digital Marketing, Direct Marketing, Interactive Marketing, Leadership, Management, Marketing Communications, Marketing Strategy, Online Marketing, Product Management, Project Management, Strategy
Education
University of Guelph 2002 — 2006
B.Comm
F. M. Heard P. S. 1996 — 2001
Sinclair Secondary School
Honours Bachelor of Commerce
Ink Monkeys January 2014 - Present
Amex Bank of Canada May 2010 - Present
American Express May 2010 - June 2011
Reddy's Physio Rehab Inc August 2009 - March 2010
Drake International 2010 - 2010
Royal Bank of Canada May 2008 - July 2009
Wellsfargo 2008 - 2009
Royal bank of cananda 2006 - 2007
Skills
Customer Service, Time Management, Sales, Project Management, Management, Banking, Coaching, Marketing, Relationship Management, Team Leadership
Education
Seneca College of Applied Arts and Technology 2006 — 2008
Business administration, Business
BMO Financial Group June 2011 - April 2014
American Express November 2006 - June 2011
Amex Bank of Canada November 1999 - October 2006
PricewaterhouseCoopers 1998 - 1999
Rogers 1991 - 1998
Hudson's Bay Company 1985 - 1991
Skills
Credit Cards, Banking, Merchant Services, Relationship Management, Payments, Customer Experience, Financial Services, Marketing, Strategic Planning, Pricing, Business Development, Credit, Sales, Management, Financial Analysis, Analytics, Business Analysis, Negotiation, Portfolio Management, Risk Management, Strategy, CRM, Finance, Strategic Partnerships, Leadership, Business Strategy
Education
York University - Schulich School of Business 2007 — 2007
Compass 35 Leadership Program
George Brown College 1988 — 1991
Graphic Arts, Art Hisotry
Notre Dame high school
Notre Dame high school
St. Maria Goretti
Amex Bank of Canada November 2013 - Present
Amex Bank of Canada April 2011 - October 2013
Amex Bank of Canada November 2007 - May 2011
Citicorp Diners Club March 1995 - April 2007
Citigroup 1995 - 2007
SABRE Travel Information Network April 1993 - February 1995
SABRE Travel Network September 1991 - April 1993
American Airlines SABRE February 1989 - September 1991
American Airlines SABRE July 1988 - February 1989
Unity Travel January 1986 - June 1988
Skills
Business Development, Contract Negotiation, Project Management, Customer Service, Credit Cards, Relationship Management, Financial Services, Account Management, B2B, New Business Development, Payments, Business Strategy, Management, Leadership, Selling, Sales Management, CRM, Solution Selling
Education
Ryerson University 1980 — 1983
Rogers Communications September 2011 - Present
American Express April 2008 - April 2011
American Express Business Travel 2004 - 2008
American Express Business Travel August 2005 - March 2006
Amex Bank of Canada 2002 - 2004
American Express Business Travel 2000 - 2002
Voxdata 1999 - 2000
Skills
Workforce Management, Staffing Analysis, Call Center Development, Outsourcing Management, Call Center, Customer Experience, Change Management, Process Improvement, Vendor Management, Business Transformation, BPO, Relationship Management, Business Process..., Outsourcing, Strategic Planning, Project Management, Call Centers, Business Analysis, Management, Strategy, Contact Centers, CRM, Service Delivery, Leadership, Enterprise Software
Education
York University - Schulich School of Business 2005 — 2006
Distinguished Leadership University
Concordia University 1993 — 1995
Dawson College 1990 — 1992
American Express January 2014 - Present
Amex Bank of Canada May 2010 - Present
American Express February 2012 - January 2014
American Express September 2008 - January 2012
American Express May 2003 - August 2008
Skills
Credit Cards, Analysis, Analytics, Business Analysis, Banking, Business Relationship..., CRM, Call Center, Corporate Finance, Cash Management, Credit, Credit Analysis, Credit Risk, Customer Acquisition, Financial Services, Loyalty Marketing, Loyalty Programs, Payments, Portfolio Management, Relationship Management, Strategic Partnerships, Strategy, Customer Experience, Risk Management
Education
Queen's University
Bachelor of Commerce (B.Com.)
York University - Schulich School of Business
Master of Business Administration (MBA)
Amex Bank of Canada January 2011 - Present
TELUS Communications www.telus.com 2005 - December 2010
Herbert Smith 1998 - 2005
Skills
Privacy Law, IT law, Corporate Law, Corporate Governance, Intellectual Property, Litigation, Licensing, Commercial Litigation, Dispute Resolution, Legal Advice, Joint Ventures, Mergers & Acquisitions
Education
University of London 1998 — 2000
LLM, Computers and Communications Law
College of Law, London 1996 — 1998
CPE, LPC, Law
University of Guelph 1991 — 1995
BA Hons, Geography and French
Vancouver Coastal Health Technical Specialist, TelecommunicationsLiberty HealthMay 2001 - June 2002
Minacs Worldwide August 2000 - May 2001
Amex Bank of Canada 1999 - 2000
AlphaNet Telecom Inc. 1996 - 1999
Education
Laurentian University/Université Laurentienne 1992 — 1995
Political Science
Amex Bank of Canada August 2011 - May 2013
JPMorgan Chase March 2011 - August 2011
JPMorgan Chase September 2008 - March 2011
JPMorgan Chase April 2006 - September 2008
Speigel Sohmer 2003 - 2006
Skills
AML, Compliance, Banking, Policy
Education
Université de Montréal 2005 — 2006
Certificat en droit, Law
McGill University 1999 — 2002
B.Mus, Performance
Marianopolis College 1997 — 1999
D.E.C., Professional Music
Royal West Academy 1992 — 1997
American Express September 2005 - Present
Amex Bank of Canada 2005 - Present
Citigroup Diners Club 1999 - 2005
Diners Club Int'l January 1998 - June 2004
Citicorp Diners Club 1999 - 2004
Skills
Credit Cards, Electronic Payments, Payment Card Processing, Debit Cards, Payments, Acquiring, Cards, Risk Management, Merchant Services, Call Centers, Cross Selling, Strategy, Payment Systems, Mobile Payments, Relationship Management, Customer Experience, E-payments, Financial Services, CRM, Loyalty Programs, Business Development, Customer Acquisition, Loyalty Marketing, Payment Gateways, Strategic Partnerships, EMV, Transaction Processing, Mobile Commerce, Gift Cards, Business Relationship..., NFC, Segmentation
Education
University of Ottawa 1991 — 1994
BA PHIL, Philosophy
University of Ottawa 1990 — 1993
Bachelor of Arts (BA) Honours, Philosophy
Intact Financial Corporation August 2014 - Present
Intact Insurance April 2011 - August 2014
ING DIRECT Canada 2006 - 2009
Air Miles 2002 - 2006
American Express 2002 - 2006
Amex Bank of Canada 2002 - 2006
Skills
Brand Development, Direct Marketing, Marketing Communications, Marketing Strategy, Advertising, Digital Marketing, Marketing
Education
The University of Western Ontario 1998 — 2002
The University of Western Ontario - Richard Ivey School of Business 1998 — 2002
Honors Business Administration (HBA), Marketing
Amex Bank of Canada April 2014 - Present
American Express January 2013 - March 2014
Amex Bank of Canada August 2007 - January 2013
Amex Bank of Canada November 2005 - August 2007
Skills
Business Analysis, Business Process..., Credit Cards, Customer Experience, Relationship Management, Vendor Management, Process Improvement, Change Management, Banking, Six Sigma, Call Centers, SDLC, Management, PMO, Financial Services, Outsourcing, Project Portfolio..., Risk Management, Project Management, Leadership
Education
Ryerson University
Project Management
American Express Global Business Travel July 2014 - Present
American Express January 2013 - Present
Amex Bank of Canada December 2008 - December 2012
American Express February 2004 - December 2008
American Express February 2002 - February 2004
American Express July 2000 - February 2002
American Express Europe Ltd July 1996 - June 2000
Skills
Business Development, Strategy, CRM, Negotiation, Relationship Management, Financial Services, Strategic Partnerships, Credit Cards, Leadership, New Business Development, Customer Acquisition, Merchant Services, Marketing, Direct Marketing, Selling, Marketing Strategy, Sales, B2B, Customer Experience, Customer Retention, Product Management, Account Management, Banking, Payments, Vendor Management, Call Centers, Loyalty Marketing, Analytics, Loyalty Programs, Cross-functional Team..., Electronic Payments, Salesforce.com, Credit, Sales Management, Mobile Payments, Segmentation, Debit Cards, Payment Card Processing
Education
Chartered Institute of Marketing 1994 — 1997
William Penn, Rickmansworth
Thomson Reuters February 2015 - Present
Scotiabank September 2013 - February 2015
RBC May 2013 - August 2013
IBM Canada December 2010 - December 2012
IBM Canada Ltd. April 2008 - November 2010
TD Bank Group January 2008 - April 2008
Bank of Montreal January 2003 - December 2004
Amex Bank of Canada January 2000 - December 2002
Amex Bank of Canada January 1998 - January 2000
Skills
Project Management, SDLC, MS Project, Management, CRM, PMP, Business Analysis, Business Process..., SharePoint, Vendor Management, Software Documentation, Requirements Analysis, Quality Assurance, Telecommunications, Procurement Management, PMO, Data Center, Project Portfolio..., Change Management, Program Management
Education
Humber College 1999 — 2001
Project Management
York University 1985 — 1990
BA - Economics, Economics
Riverdale Collegiate
Thomson Reuters July 2009 - Present
Amex Bank of Canada November 2002 - July 2010
Xerox Canada Limited January 1999 - January 2002
IKON Office Solutions January 1997 - January 1999
IKON Office Solutions January 1992 - January 1997
Skills
Business Acumen, Negotiation, Leadership, Channel, B2B, Account Management, New Business Development, Sales Management, Sales Process, Business Development, Customer Retention, Lead Generation, Direct Sales, Marketing Strategy, Coaching, Business Strategy, Strategic Planning, Key Account Management, Marketing, Sales, Cross-functional Team..., Online Advertising, Cold Calling, Strategy, Strategic Partnerships, Customer Satisfaction, Solution Selling, Management, Training, Budgets, CRM, Analysis, Sales Operations, Salesforce.com, Sales Presentations, Customer Service, Time Management
Education
Saint Mary's University 1986 — 1991
BComm, Marketing
St. Mikes 1979 — 1985
Western Union Business Solutions April 2015 - Present
Moody's Analytics November 2014 - Present
CryptoMill Technologies 2006 - Present
Seaforth Financial Inc. (part of BroadGrain) May 2012 - May 2014
AMEX Bank of Canada August 2009 - November 2011
OANDA April 2009 - July 2009
RBC Capital Markets April 1997 - March 2009
Scotiabank March 1996 - September 1996
Bank of America Canada April 1991 - March 1996
Belgian Air Force - Air Commando Defense Group November 1986 - August 1987
Skills
Sales coaching, Creative Development, Revenue focused, FX, Business Strategy, Customer Relations, Cash Management, Trading, New Business Development, Sales Management, Product Management, E-commerce, Compliance, Salesforce.com, Bilingual, FX Options, Customer Service, Business Coaching, Banking, Entrepreneurship, Negotiation, Financial Services, Portfolio Management, Risk Management, Sales, Business Development, Vendor Management, Financial Markets, Creative Direction, Relationship Management, CRM, Payments, Capital Markets, Treasury Management, Executive Management, Hedging, Commercial Banking, Credit, Currency, Strategy, Foreign Exchange, Financial Risk, Leadership, Management, FX Hedging
Education
Europacollege / College of Europe 1985 — 1986
Master's degree, European Economics
York University - Glendon College 1981 — 1984
Honours BA, Political Science/ Economics
Universite Catholique de Louvain - Belgium 1978 — 1980
Bachelor's degree, Economics
D+H September 2014 - Present
American Express March 2012 - December 2013
Amex Bank of Canada November 2003 - December 2013
American Express November 2003 - March 2012
CGI 2002 - 2003
Cognicase 2001 - 2002
United System Solutions 1998 - 2001
Faneuil Group 1997 - 1998
Faneuil Group 1996 - 1997
Banff Designs 1995 - 1996
Skills
Sales, New Business Development, Business Development, Business Analysis, Credit Cards, Vendor Management, Project Planning, Relationship Management, Analytics, Strategy, Business Strategy, Change Management, Financial Services, Strategic Planning, Leadership, Banking, CRM, Strategic Partnerships, Account Management, Program Management
Education
Queen's University 1989 — 1993
Changepoint Corporation February 2014 - Present
Compuware Corp May 2004 - January 2014
Changepoint Corporation 1999 - May 2004
Amex Bank of Canada 1992 - 1999
Imperial Oil Ltd 1988 - 1992
Skills
Agile Methodologies, Testing, Enterprise Software, Software Development, Integration, Visual Studio, Enterprise Architecture, SaaS, Software Project..., Scrum, Web Applications, Cloud Computing, SQL, Software Quality..., Requirements Analysis, SDLC, Databases, .NET, Pre-sales, Web Services, Professional Services, ASP.NET, C#, T-SQL, Microsoft SQL Server
Education
Queen's University 1984 — 1988
Bachelor in Applied Science, Electrical Engineer
Amex Bank of Canada June 2011 - Present
Amex Bank of Canada August 2005 - June 2011
American Express June 2004 - August 2005
American Express September 2003 - June 2004
Bank of Bermuda / First e-Commerce Data Services August 2000 - April 2003
Skills
AML, OFAC, KYC, Risk Management, Sanction, Regulations, Audit, Project Management, Quality Assurance, Business Analysis, Systems Analysis, Operational Risk..., Financial Risk, Anti Money Laundering, Banking, Auditing
Education
St. Lawrence College 1988 — 1991
Business Administration / Information Systems
High Park Dog Walks and High Park Cat Sitting October 2013 - Present
Dell Canada December 2007 - April 2012
Dell Canada December 2005 - October 2007
ClientLogic Canada 2000 - 2005
Amex Bank of Canada 1996 - 2000
Skills
Adult Education, Instructor-led Training, Classroom Instruction, Performance Consulting, Coaching, Learning Styles, Feedback, Curriculum Design, Curriculum Development, Process Development, Training Skills, Software Training, Blended Learning, Customer Service, Sales, Technical Support, Salesforce.com, Needs Analysis, Organizational Learning, Change Management, Team Building, Retail, Call Center, MBTI, Problem Solving, Supervisory Skills, Negotiation, Microsoft Office, Customer Satisfaction, Training, Call Centers, SharePoint, Budgets, Project Management, Data Analysis, Soft Skills, Training Delivery, Employee Training, Performance Management, Customer Experience
Education
Ryerson University 1997 — 2000
Training and Development Certificate Program - 8 courses, Adult Learning
York University 1990 — 1995
Arts - Honours, French & Spanish
Universite Canadienne en France 1992 — 1993
Courses contributed to Bachelor of Arts Degree - Honours, French Language and Literature
University of Toronto
Amex Bank of Canada January 2009 - December 2014
American Express January 1995 - December 2008
Skills
Relationship Management, Credit Cards, Account Management, Financial Services, Payments, Strategic Partnerships, Electronic Payments, B2B, Customer Acquisition, New Business Development, Cards, Mobile Payments, Payment Systems, Payment Solutions, Expense Management, Cross Selling, Travel Management, Business Travel, Performance Benchmarking
Education
Independent Courses
Internal Courses
Sheridan College
Travel Counselling
Private Company August 2014 - Present
SuccessFactors, An SAP Company May 2013 - August 2014
Concur Technologies March 2011 - May 2013
Amex Bank of Canada June 2008 - September 2010
Groupe Encore ITS September 2004 - May 2008
Openface Internet 2000 - 2002
Skills
Account Management, Salesforce.com, Strategic Partnerships, New Business Development, Business Development, Cold Calling, Negotiation, Selling, Management, Solution Selling, B2B, Sales Operations, Marketing Strategy, Relationship Management, Sales Process, Sales Management, Sales, SaaS, Business Intelligence, Direct Sales, Lead Generation, Enterprise Software, Sales Presentations
Education
Concordia University 2002 — 2004
MBA, Management
McGill University 1994 — 1998
B. Sc., Physiology
Athol Murray college of notre-dame 1993 — 1994
Saskatchewan High School Diploma
Seminaire saint-francois
Seminaire saint-francois
Citi November 2014 - Present
Citi September 2012 - October 2014
Citi November 2011 - August 2012
American Express July 2010 - October 2011
School of Accounting & Finance, University of Waterloo November 2008 - June 2010
American Express April 2007 - June 2010
Amex Bank of Canada April 2007 - June 2010
American Express December 2002 - March 2007
American Express May 2000 - November 2002
American Express August 1999 - April 2000
Skills
Credit Cards, Financial Analysis, Financial Modeling, Forecasting, Financial Services, Corporate Finance, Risk Management, Financial Risk, Cross-functional Team..., Investment Banking, Portfolio Management, Credit Risk, Relationship Management, Credit, Finance, Valuation, Mergers & Acquisitions, Strategic Financial..., Strategy, Capital Markets, Banking, Analytics, Business Process..., Business Analysis, Business Strategy, Due Diligence, Executive Management, Financial Planning
Education
Columbia University - Columbia Business School 1997 — 1999
MBA, Finance
Northwestern University 1990 — 1994
BS, Industrial Engineering
OECM 2011 - Present
Aviva Canada July 2010 - April 2012
Amex Bank of Canada June 2004 - January 2009
Amex Bank of Canada June 1999 - May 2004
Consumers Gas Company January 1983 - February 1998
Go Vacations February 1988 - January 1991
Skills
Project Planning, Financial Reporting, Accounting, Auditing, Budgeting, Forecasting, Business Transformation, Budgets, Process Improvement, Analysis, Cross-functional Team..., Risk Management, Business Process..., Financial Analysis, Mergers & Acquisitions, Insurance, Management, Leadership, Strategy, Finance, Policy, Outsourcing, Strategic Financial...
Education
Seneca College of Applied Arts and Technology
Diploma, Accounting, Finance, Audit
Various Ontario Universities
CMA
Amex Bank of Canada September 2004 - Present
Trancontinental PLM July 2001 - September 2004
Harlequin Enterprises January 1994 - February 1999
Skills
Procurement, Credit Cards, Banking, Analytics, Loyalty Programs, Cross-functional Team..., Management, Financial Services, Marketing Strategy, Leadership, Sales, Marketing, Direct Marketing, CRM, Project Management, Strategy, Relationship Management, Advertising, Direct Mail
Education
Seneca College of Applied Arts and Technology
Business Administration
Aeroplan November 2005 - Present
TD Shareholder Services August 2000 - May 2003
Amex Bank of Canada August 1996 - February 2000
Skills
Call Center, Process Improvement, Customer Experience, Account Management, Analysis, Forecasting, Customer Service, CRM, Vendor Management, Workforce Management, Employee Engagement, Business Strategy, Recruiting, Call Centers, Operations Management, Selling, Project Management, Service Delivery, Change Management, Negotiation, Program Management, Team Management, Business Planning, Microsoft Office, Strategy, Business Analysis, Loyalty Programs, Credit Cards, Strategic Planning, Coaching, Marketing Strategy, New Business Development, Outsourcing, Cross-functional Team..., Customer Retention, B2B, Budgets, Management, Sales, Solution Selling, Leadership, Team Building, Customer Satisfaction, Sales Management, Salesforce.com, Team Leadership, Business Development, Product Development
Education
Concordia University 1979 — 1983
BA, Political Science, History
Montreal West High School 1971 — 1975
Sec V
Leave of absence January 2014 - Present
407 ETR March 2012 - Present
GE Money October 2007 - January 2011
Cineplex Entertainment February 2006 - May 2007
Amex Bank of Canada 1995 - 2005
American Express 1995 - 1998
Skills
Process Improvement, Product Development, Management, Business Analysis, Project Management, Change Management, Business Requirements, Team Leadership, Cross-functional Team..., Relationship Management, Requirements Analysis, Requirements Gathering, Collaboration, Problem Solving, Vendor Management, Customer Satisfaction, Strategy, Call Centers, Customer Service, Risk Management, Business Process..., Operations Management
Education
Dawson College 1976 — 1979
Social Science, Social Sciences
Amex Bank of Canada August 2015 - Present
Infrastructure Ontario February 2011 - Present
Equifax Canada May 2008 - 2015
Ontario Realty Corportation June 2006 - July 2011
Ontario Realty Corporation 2005 - 2011
CIBC May 1999 - June 2003
Skills
Risk Management, Credit, Strategic Planning, New Business Development, Business Strategy, Analytics, Credit Cards, Management Consulting, Business Analysis, Team Building, Credit Risk, Business Development, Financial Analysis, Strategy, Financial Risk, Portfolio Management, Banking, Financial Services, Mergers & Acquisitions, Executive Management, Small Business..., Finance, Business Planning
Education
Institute of Corporate Directors 2006 — 2006
ICD.D, Board governance
The University of Western Ontario - Richard Ivey School of Business 1991 — 1993
Master of Business Administration (MBA)
Liliane Coté traduction, rédaction et révision July 2006 - Present
RBC Services financiers March 2002 - July 2006
Amex Bank of Canada September 1994 - December 2001
Air Canada 1977 - 1994
Skills
Marketing Communications
Education
HÉC et Publicité-Club 1988 — 1989
Certificat en relations publiques, Programme des professionnels de la communication
1972 — 1975
Baccalauréat, Traduction
CEGEP Saint-Laurent 1970 — 1972
DEC, Études hispaniques
Université McGill
Business Writing
City of Toronto June 2013 - Present
City of Toronto September 2011 - May 2013
President's Choice Financial September 2010 - August 2011
Amex Bank of Canada December 2003 - July 2010
Amex Bank of Canada April 1999 - November 2003
Lyreco Office Products March 1997 - February 1999
Philips Electronics June 1996 - February 1997
Skills
Accounting, Financial Analysis, Strategic Financial..., Forecasting, Budgets, Finance, Leadership, SAP, Analysis, Customer Service, Management, Microsoft Excel
Education
York University - Schulich School of Business 1994 — 1996
MBA, Finance
Institute of Chartered Accountants in England and Wales 2010 — 2010
Certificate, IFRS
University of London 2003 — 2008
LLB, Commercial Law
Certified General Accountant of Ontario 1998 — 1998
CGA, Accounting and Finance
University of Toronto - Woodsworth College 1991 — 1992
BA, Commerce
The Hong Kong Polytechnic University 1986 — 1989
Professional Diploma, Company Secretaryship and Administration
Centennial College 2001 - Present
TELUS Communications 2004 - 2010
Amex Bank of Canada 1996 - 2003
Telcom Research, Burlington 1994 - 1995
Education
University of Toronto 2003 — 2004
E-Commerce
Centennial College 2002 — 2003
Certificate, With Honors, Teacher of Adults
University of Belgrade 1983 — 1985
Master of Science, Electrical & Computer Engineering
University of Belgrade 1972 — 1977
Bachelor of Science, Electrical & Computer Engineering
American Express October 2011 - Present
Amex Bank of Canada October 2006 - Present
Skills
Relationship Management, Account Management, Financial Services, Salesforce.com, B2B, Selling, Call Centers, Strategy, Customer Retention, Credit Cards, CRM, Strategic Partnerships, Sales, Vendor Management
Education
Laurentian University/Université Laurentienne 1978 — 1982
Bachelor of Arts, Economics
Softchoice 2005 - 2010
IBM Canada Ltd. 2002 - 2005
Amex Bank of Canada 1998 - 2001
Skills
Team Leadership, Business Analysis, Project Management, Account Management, Process Improvement, CRM, Strategy, Cloud Computing, Business Development, Leadership, Analysis, Vendor Management, Management, Salesforce.com, Solution Selling
Education
Seneca College of Applied Arts and Technology 1997 — 2000
Marketing Administration
Honda financial services November 2009 - Present
UNESCO April 2009 - Present
Amex Bank of Canada September 2008 - July 2010
Education
University of Oxford 2010 — 2012
Masters, Political Science
Amex Bank of Canada June 2014 - Present
Scotiabank November 2012 - June 2014
Scotiabank November 2011 - November 2012
Scotiabank January 2010 - November 2011
Scotiabank July 2007 - January 2010
BMO Financial Group June 2004 - June 2007
BMO Financial Group June 2002 - June 2004
Skills
Liquidity Risk, Market Risk, Financial Risk, SQL, Microsoft Office, Financial Modeling, Process Improvement, Bancware ALM5, Bancware BDI, MS Office Suite, INEA, Financial Reporting, Financial Forecasting, Financial Analysis, Result Oriented, Databases, alm, Interest Rate Risk..., MD&A, Financial Statements, Financial Audits, Derivatives, Retail Banking, Financial System..., Basel III, Capital Management
Education
University of Ottawa / Université d'Ottawa
Bachelor of Commercial
WFG October 2008 - Present
WFG October 2008 - Present
Occa Consumer Debt Relief November 2007 - July 2013
Decor Flowers & Things October 2005 - January 2008
Amex Bank of Canada September 1993 - October 2004
Skills
Investments, Due Diligence, Financial Services, Mortgage Banking, Banking, Auditing, Refinance, Risk Management, Loan Origination, Accounting, Credit, Vendor Management
Education
University of Nueva Caceres
Bachelor's degree, Elementary Education and Teaching
Rexel Canada Electrical Inc. 2015 - Present
Amex Bank of Canada 2012 - 2014
Maple Leaf Foods Inc. 2006 - 2012
Sun Life Financial 2005 - 2006
Skills
Variance Analysis, Accounting, Forecasting, Process Improvement, Financial Reporting, Internal Controls, Financial Analysis, Sarbanes-Oxley Act, Account Reconciliation, Managerial Finance, Financial Accounting, Cash Flow, Cash Management, Auditing, IFRS, Strategic Financial..., Financial Planning
Education
City University of Hong Kong
Bachelor's degree (Honours), Accounting and Finance
Amex Bank of Canada Project Leader - Design EngineeringAmerican Express2006 - Present
Skills
Business Analysis, SDLC, User Acceptance Testing, Process Improvement, Business Process..., Requirements Analysis, Software Project..., Change Management, Test Management, Credit Cards, Banking, Customer Experience, Management, PMO, Project Portfolio..., Project Management
Education
University of Jammu
Master of Business Administration (MBA), Finance
MKU
Master of Computer Applications (MCA), Computer Technology/Computer Systems Technology