Arrow Systems Integration
Industry: Company
DescriptionFounded: 1974 Parent organization: ConvergeOne Holdings Subsidiaries: Cross Telecom, STI LayerX, Inc, Communication Management Services, Inc., layerX Technologies Inc.
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Arrow Systems Integration Employees
Unify April 2015 - Present
Arrow Systems Integration March 2013 - March 2015
ShoreTel September 2010 - March 2013
Avaya October 2009 - September 2010
Avaya 2002 - 2009
Skills
Channel Sales, Channel Partners, Sales Management, Unified Communications, Managed Services, Solution Selling, Channel, Cloud Computing, Salesforce.com, Sales Process, Management, SaaS, Go-to-market Strategy, Telecommunications, Wireless, Telephony, Direct Sales, Enterprise Software, Recruiting, VoIP, Co-location, SIP Trunking, Account Management, Sales Operations
Education
Seton Hall University
Bachelor of Science, Marketing
Arrow Systems Integration May 2015 - Present
Infor February 2014 - May 2015
Landscape Perfections Inc. 2007 - 2014
Wicked Club Crawls March 2013 - May 2013
Skills
Process Scheduler, Project Planning, Management, Team Leadership, Customer Service, Project Management, Budgets, Sales, SaaS, Business Development, Business Strategy, Marketing, Cold Calling, PowerPoint, Leadership, Time Management, Microsoft Office, Microsoft Excel, Teamwork, CRM
Education
St. Cloud State University - Herberger Business School 2007 — 2013
Bachelor of Science (B.S.) in Marketing, Business, and Management
Farmington High School
Arrow Systems Integration December 2013 - Present
Digital River Education Services, Inc. June 2013 - October 2013
Academic Superstore, a Digital River Education Services, Inc. Business October 2012 - May 2013
Shanghai Bistro April 2012 - September 2012
Infinity Retail Solutions, Inc., dba DirecTV June 2011 - April 2012
Pappy's & TK Steakhouse May 2009 - June 2011
The Gambler May 2009 - October 2009
Erickson Oil Co, Inc., dba Freedom September 2008 - July 2009
Warners Outdoor Solutions June 2008 - August 2008
Sunsets Restaurant May 2005 - July 2007
Skills
Cloud Computing, Direct Sales, Enterprise Software, Team Leadership, SaaS, Customer Service, Marketing Strategy, Social Media Marketing, VMware, Solution Selling, Salesforce.com, Virtualization, Microsoft Office, Data Center, Adobe Creative Suite, Telecommunications, Sales Process, Microsoft, Software Quality..., VMware Solutions, Communication Skills, Adobe, LinkedIn, Entrepreneurship, VoIP, Cloud Applications, Server Virtualization, Software-Defined..., Enterprise IT Strategy, VCP5-DCV, Avaya Solutions, Microsoft Lync, Mobility Strategy, Enterprise Unified..., Microsoft Solutions, SynapS3 ucCloud, Communication Technology, Voice and Data..., Video Collaboration, Contact Center Solutions, Telecommunications..., Telecommunication..., Wireless Mobility, Avaya IP Telephony, Telephony, Telecommunication..., Unified Communications, Telecommunication..., Wireless Communications..., Avaya IP Office
Education
Southwest Minnesota State University 2007 — 2011
Bachelor's of Science, Marketing
Woodbury Senior High School 2003 — 2007
State of Minnesota High School Diploma
Arrow Systems Integration January 2015 - Present
Arrow S3 November 2010 - Present
Consolidated Communications September 2005 - November 2010
SBC 2004 - 2006
Executone Information Systems 1992 - 2002
Skills
Telecommunications, Telephony, VoIP, Solution Selling, Account Management, SIP, Call Center, MPLS, IP, New Business Development, Sales Management, Customer Satisfaction, Unified Communications, Sales, LAN-WAN, WAN, Wireless, Data Center, Avaya, Consulting, T1, Direct Sales, Professional Services, Call Centers, IVR, SIP Trunking, Managed Services, Channel Partners, Ethernet, Contact Centers, Enterprise Software, SaaS, Cloud Computing, Salesforce.com, Lync, Voice, IP PBX, Avaya Technologies
Education
Southern Illinois University, Carbondale 1985 — 1989
B.S., Marketing
Arrow Systems Integration March 2015 - Present
e-Cycle LLC June 2013 - March 2015
InterCall September 2003 - May 2013
Skills
Audio Conferencing, Webinars, Unified Communications, Video Conferencing, Solution Selling, UC, Consultative Selling, Salesforce.com, WebEx, Cloud Computing, Key Account Management, Account Management, Cisco, Contract Negotiation, New Business Development, SaaS, Channel Partners, Selling, Managed Services, Cisco Technologies, Direct Sales, Sales
Education
University of Iowa 1996 — 2000
B.B.A., Finance
Arrow Systems Integration July 2013 - Present
Arrow Systems Integration January 2012 - July 2013
Cross Telecom January 2010 - January 2012
Cross Telecom August 2007 - January 2010
Barnes & Noble College Booksellers August 2002 - August 2007
Skills
Sales Presentations, Webinars, Technical Writing, Technical Presentations, Project Management, Avaya, Business Meetings, Unified Communications, Unified Messaging, Collaboration Solutions, Enterprise Mobility, Video Conferencing, Telephony, Voice Mail, SIP, IP, Telecommunications, Professional Services, VoIP, Solution Selling, MPLS, Pre-sales, TDM, SIP Trunking, Sales Engineering, H.323, Lync, Avaya Communication..., Hosted Services, CTI, Lync Server 2010, Managed Services, Cabling, Ethernet, ISDN, IVR, Switches, IP PBX, Avaya Aura, Channel Partners, WAN, Modular Messaging, Contact Centers, Mobile Devices, ACD
Education
University of Central Florida 2002 — 2007
BSBA, Management of Information Systems
Arrow Systems Integration February 2007 - Present
Transcom Enhanced Services January 2001 - February 2007
Alcatel-Lucent May 1997 - January 2001
Verizon April 1994 - March 1998
Rockwell Collins May 1984 - March 1988
Skills
Telecommunications, Cloud Computing, Virtualization, VMware, Storage, Integration, Data Center, SQL, PL/SQL, Product Management, Requirements Analysis, Unix, SS7, VoIP, MPLS, MPLS Networking
Education
The University of Texas at Arlington
Bachelor's degree, Electrical and Electronics Engineering
Arrow Systems Integration June 2015 - Present
Arrow S3 November 2006 - June 2015
American Writers & Artists Inc. 2015 - 2015
Lang's Mill Textiles November 2004 - March 2008
Shared Technologies June 2003 - November 2004
Allegiance Telecom June 2000 - July 2003
Worldcom January 2002 - June 2002
MCI Worldcom September 1997 - December 2001
Nortel 1995 - 1997
Nothern Telecom 1983 - 1997
Skills
Financial Analysis, Acquisition Integration, Process Improvement, Strategic Planning, Pricing Analysis, Budgets, Telecommunications, Executive Reporting, Marketing, Metrics Reporting, Project Management, Website Creation, Small Business Online..., Management, Program Management, Sales, Strategy, Business Strategy, Vendor Management, Mergers & Acquisitions, Analysis, Business Planning, Contract Negotiation, Finance, SaaS, Accounting, Cross-functional Team..., Managerial Finance, Forecasting, Product Marketing, Marketing Strategy, Leadership, Business Process..., Strategic Financial..., Product Management, Start-ups, Team Building, Salesforce.com, Business Analysis, Call Centers, Operations Management, Business Development, Strategic Partnerships, Business Intelligence, Sales Operations, Professional Services, Unified Communications
Education
Mississippi State University 1984 — 1986
MBA, Marketing
Mississippi State University 1982 — 1984
BPA, Accounting
East Central Community College 1980 — 1982
AA, Business
Arrow Systems Integration May 2014 - Present
Arrow S3 December 2009 - Present
Nortel February 2007 - December 2009
Nortel July 1983 - February 2007
Skills
Unified Communications, VoIP, Unified Messaging, Contact Centers, Avaya Aura, Microsoft Technologies, Avaya, SIP, Telephony, Software Development, TDM, SIP Trunking, Voice Mail, ISDN, Channel Partners, Networking, LAN-WAN, IP, T1, Sales Engineering, H.323, Ethernet, Video Conferencing, Telecommunications, MPLS, ACD, Wireless, CTI, Managed Services, Session Border..., IVR, Product Management, Lync Server 2010, Servers, Unix, Lync, Cloud Computing, Pre-sales
Education
Arizona State University 1978 — 1982
Bachelors Computer Science, Computer science, mathematics, electrical engineering
Arrow Systems Integration September 2004 - Present
Shared Technologies 2004 - 2011
Skills
Sales Engineering, VoIP protocols SIP, Avaya IP Telephony, Avaya Communication..., Nortel, Contact Center..., Telephony, Avaya, Call Centers, VoIP, Unified Communications, Unified Messaging, Enterprise Software, Channel Partners, SIP, Managed Services, Solution Selling
Education
Kutztown University of Pennsylvania 1978 — 1981
Bachelor of Arts (B.A.), Psychology
Perkiomen Valley High School
Source, Inc. June 2014 - Present
NACR December 2013 - May 2014
Source, Inc. October 2012 - December 2013
Arrow Systems Integration March 2008 - October 2012
Source, Inc. April 2004 - March 2008
Avaya Platinum BP November 2003 - April 2004
Avaya (Lucent) January 1999 - November 2002
USCENTCOM January 1991 - December 1998
Skills
VoIP, Avaya, Telephony, IVR, IP, Telecommunications, ISDN, Switches, Routers, CCNA, ACD, Juniper, Troubleshooting, Modular Messaging, Cabling, MPLS, Unified Communications, Avaya IP Telephony, Avaya Communication..., Avaya Technologies, Managed Services, SIP, Solution Selling, Cisco Technologies, Call Centers, Wireless, Ethernet, SIP Trunking, Contact Centers
Education
Collin County Community College 2007 — 2008
Microsoft
National American University 1998 — 2000
AAS, PC Support / Microsoft MCSE
Arrow Systems Integration 2013 - Present
Avaya Government Solutions (formally Nortel) 2008 - 2013
Nortel Government Solutions 1998 - 2008
United States Air Force Air National Guard 1987 - 1998
Skills
Unified Communications, Telecommunications, VoIP, SIP, Sales Engineering, Wireless, Avaya, Ethernet, IP, Managed Services, LAN-WAN, Information Assurance, DIACAP, Information Security, Unified Messaging, Cloud Computing, Telephony, ATM networks, Integration, Switches, Network Design, Cisco Technologies, WAN, Networking, Network Architecture, VPN, Solution Selling, Network Security, Routers, Firewalls, Security, IVR, MPLS, Data Center, Virtualization, Network Administration, Troubleshooting, Channel Partners, Routing, Professional Services, Video Conferencing, Contact Centers, ISDN, Channel Partner..., Team Building, Voice Networking, Video Networking, Data Network, Enterprise Systems..., Talent Management
Education
Tusculum College
Bachelor of Science
Arrow Systems Integration June 2010 - Present
Optus Inc August 1996 - July 2009
Skills
Account Management, Solution Selling, Key Account Management
Education
Parsons School of Design
Arrow Systems Integration January 2014 - Present
Avaya 2011 - 2013
Avaya 2005 - 2011
Comm-Works 2003 - 2005
Norstan Communications 1998 - 2003
Gartner 1993 - 1998
Skills
Unified Communications, Negotiation, Strategy, Global Business..., Branding & Identity, VoIP, Solution Selling, Sales Management, Channel, Contact Centers, Telecommunications, Direct Sales, Call Center, New Business Development, Account Management, Avaya, Vendor Management, CTI, Call Centers, Selling, Managed Services, CRM, Channel Partners, Professional Services, Enterprise Software, Avaya Technologies, Business Development, Telephony, Team Management, Strategic Partnerships, Networking, Management, SaaS
Education
University of Minnesota - Carlson School of Management 1988 — 1993
BS - Marketing, Minor in Italian
University of Saint Thomas
Executive MBA, Business Administration and Management
Villanova University
2 Day Executive Program, Strategic Finance
City of Dallas February 2013 - Present
Arrow Systems Integration May 2006 - February 2013
Chapal Zenray January 2005 - May 2006
Skills
Telecommunications, Telephony, Project Management, Unified Communications, Managed Services, VoIP, Procurement, Solution Selling, Business Development, Vendor Management, SIP, Avaya, Negotiation, Wireless, Video Conferencing, Analysis, Sales Operations, Customer Service, Purchasing, IP, Data Center, Channel Partners, Call Centers, Cabling, Purchasing Processes, Product Management, Buyers, Account Management, CRM, Cisco Technologies, Cloud Computing, Contact Centers, Customer Satisfaction, Cross-functional Team..., Forecasting, Contract Negotiation, Direct Sales, Integration, Management, Process Improvement, Networking, Professional Services, SIP Trunking, SaaS, Salesforce.com, Selling, Strategic Partnerships, Troubleshooting, Vendor Relationships, Purchase Management
Education
The University of Texas at Dallas 2000 — 2004
Bachelors of Science in Business Administration, Managment Information System
Richland College 1995 — 1999
Associate Degree, Science
Arrow Systems Integration January 2014 - Present
Integration Partners September 2013 - January 2014
Microsoft September 2009 - September 2013
BT July 2008 - September 2009
NWN Corporation December 2006 - July 2008
MTI Information Technologies September 2005 - December 2006
BB&T July 2005 - September 2005
Biovail 2003 - 2004
Organon 2000 - 2003
Skills
Unified Communications, Lync Server 2010, Virtualization, Data Center, Cloud Computing, Lync, Cisco Technologies, Microsoft Technologies, Disaster Recovery, VoIP, Enterprise Architecture, Active Directory, SharePoint, Cisco Call Manager, VMware, Windows Server, Microsoft Exchange, Pre-sales, SaaS, Managed Services, Network Architecture, SIP, Solution Architecture, SAN, Enterprise Software, Architecture, System Deployment, Networking, Telephony, Technical Support, Servers, Integration, Hyper-V, Network Security, Office 365, Professional Services, Security, TCP/IP, Architectures, Solution Selling, Consulting, Strategic Partnerships, Go-to-market Strategy, Management, Vendor Management, IT Strategy, Telecommunications, Channel Partners, IP, Product Management
Education
Bloomfield College
Bachelor's degree
Global CTI Group September 2015 - Present
Arrow Systems Integration November 2013 - June 2015
VNS April 2010 - September 2013
VOX Network Solutions 2009 - 2012
Accela, Inc February 2007 - April 2010
BandTel February 2006 - February 2007
XO Communications 2000 - 2003
AT&T Global Business Communications Services 1994 - 1998
Skills
VoIP, Unified Communications, IP, Cloud Computing, Managed Services, Telephony, SaaS, Wireless, Enterprise Software, Telecommunications, Data Center, Solution Selling, Avaya, Networking, Business Development, Professional Services, Product Management, Contact Centers, Telecommunications..., Customer Service, Selling, Sales Process, Security, SIP, IP PBX, Video Conferencing, Unified Messaging, Partner Management, Territory Management, Value Propositions, Call Centers, Call Center, Direct Sales, MPLS, Cisco Technologies, Channel Partners, Account Management, Management, Strategic Partnerships, Salesforce.com, Strategy, SIP Trunking, Leadership
Education
California State University-Fullerton
Arrow Systems Integration October 2011 - March 2015
Siemens 1993 - 2010
IBM Corporation 1984 - 1993
Skills
Telecommunications, Solution Selling, Unified Communications, VoIP, Managed Services, Wireless, Telephony, Channel Partners, Sales Engineering, SaaS, SIP, Direct Sales, Account Management, Call Centers, Sales Process, Cross-functional Team..., Contact Centers, Sales Operations, B2B, Digital Photography, Event Photography, Videography, Video Production, Video Editing, Audio Engineering, Audio Mixing
Education
Continuing Education - Arrow 2011 — 2015
Continuing Education - Siemens/Unify Academy for Professional Training Instructor-Led 2000 — 2010
Continuing Education - Siemens/Unify Academy for Professional Training e-Learning 2000 — 2010
Texas A&M University 1978 — 1983
BS, Engineering Technology
Arrow Systems Integration January 2015 - Present
Arrow Systems Integration May 2011 - January 2015
Lifestyle Family Fitness December 2010 - May 2011
ABC Fine Wine & Spirits April 2007 - August 2008
InBev September 2006 - November 2006
Starbucks Coffee Company May 2003 - August 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, Social Media, PowerPoint, Marketing Strategy, Strategic Planning, Outlook, Public Speaking, Management, Microsoft Word, Project Management, Team Leadership, Call Centers, Training, Leadership, Marketing, Analysis, Sales
Education
Rollins College - Crummer Graduate School of Business 2008 — 2010
MBA, Management
University of Central Florida 2003 — 2007
BS, Marketing
Arrow Systems Integration September 2014 - Present
SoftLayer, an IBM Company April 2014 - September 2014
Arrow S3 June 2013 - April 2014
Npaq Solutions November 2008 - November 2013
Arrow S3 September 2004 - May 2013
FedEx June 2004 - September 2004
Allegiance Telecom January 2000 - June 2004
Nortel Networks January 1998 - January 2000
IBM June 1997 - January 1998
Education
The University of Texas at Austin 1995 — 1997
BS, Computer Science
Arrow Systems Integration June 2010 - Present
LiquidSpoke, Inc. February 2009 - January 2010
Quatro Systems, Inc. February 2008 - November 2008
MTM Technologies 2003 - 2008
Ricoh Business Systems February 2000 - May 2003
Skills
Unified Communications, VoIP, Solution Selling, Managed Services, Telephony, Professional Services, Virtualization, SIP, SIP Trunking, New Business Development, Avaya, Cloud Computing, Contact Centers, Video Conferencing, Customer Satisfaction, IT Strategy, Consultative Approach, Cisco Technologies, Sales Presentations, Business Strategy, Customer Retention, IT Solutions, Business Analysis, Audio Conferencing, Business Process..., Business Applications, International Sales, Customer Service, Microsoft Technologies, Sales Growth, Value Based Selling, Strategic Thinking, Healthcare Information..., Healthcare, C-Level Sales, C-Level Relationships, Value Selling, Return on Investment, Technology Alignment, Business Alignment, Profit Improvement, Customer Focus, Solution Provider, Total Cost of Ownership, Collaboration, healthcare solutions, meaningful use, Trusted Advisor, Strategy Alignment, Internet of Things
Education
University of Delaware 1995 — 2000
Downingtown High School 1992 — 1995
Pickering Valley Elementary
Arrow Systems Integration March 2014 - Present
Center for Professional Development @ ITT Technical Institute November 2012 - February 2014
Rocket 55 April 2012 - October 2012
SUPERVALU September 2011 - March 2012
Institute for Athletes June 2011 - September 2011
Rocket 55 May 2010 - June 2011
American Cancer Society September 2009 - May 2010
Skills
SEO, Email Marketing, Blogging, Copywriting, Photoshop, InDesign, Social Media, Writing, Eloqua, Dreamweaver, SEO copywriting, Illustrator, B2B Marketing, Advertising, WordPress, Microsoft Office, Constant Contact, HTML emails, Sitefinity, Joomla, Email Automation, Email Campaign Planning, Web Content, Corporate Blogging, Salesforce.com, Hootsuite, Drip Marketing, Corporate Events, GoToWebinar, MyEmma, Website Updating, Social Media Marketing
Education
Drake University 2007 — 2011
BA, Creative Advertising and English
St. Louis Park Senior High School 2003 — 2007
Arrow Systems Integration September 2009 - Present
Network Dynamics March 2009 - September 2009
Nortel Networks September 2006 - February 2009
Nortel Networks January 2003 - September 2006
Nortel Networks January 2000 - January 2003
Bell Northern Research May 1998 - January 2000
Nortel Networks January 1995 - May 1998
Nortel Networks October 1984 - January 1995
United Technologies Building Systems January 1982 - September 1984
Skills
SIP, VoIP, Unified Communications, IP, Telecommunications, Wireless, Telephony, ISDN, Avaya, TDM, Switches, H.323, Cisco Technologies, Network Design, SIP Trunking, MPLS, Ethernet, Routing, SS7, LAN-WAN, TCP/IP, QoS, IVR, Routers, ACD, Contact Centers, Managed Services, WAN, Video Conferencing, Network Architecture, Unified Messaging, ATM networks, Sales Engineering, Technical Support, Networking, Call Centers, IP PBX, System Deployment, CCNA, OSPF, Wireless Networking, Data Center, VPN, Network Engineering, Cloud Computing, Cabling, Cisco IOS, Cisco Call Manager, Telepresence, Voice Mail
Education
Kentucky College of Technology 1980 — 1981
AAE
Ivy Tech Community College 1978 — 1979
Arrow Systems Integration July 2003 - Present
Skills
Process Improvement, Microsoft Office, Telephony, Program Management, Project Management, Unified Communications, VoIP, Managed Services, Telecommunications
Education
University of Maryland University College
UMUC, Human Resources Management/Personnel Administration
Arrow Systems Integration November 2003 - Present
CCC Technologies 2001 - 2003
Avaya,Lucent, AT&T 1982 - 2001
Skills
VoIP, Avaya, SIPTrunking, Telecommunications, Network Infrastructure..., Unified Communications, Contact Centers, Telephony, SIP, Sales Engineering, CTI, IVR, Avaya Technologies
Education
University of Illinois at Chicago
Bachelor of Applied Science (B.A.Sc.)
Arrow Systems Integration September 2005 - Present
Accenture 2002 - 2005
Avaya 2000 - 2002
Avaya 1998 - 2000
Lucent Technologies / Avaya 1993 - 1998
AT&T 1989 - 1993
Skills
VoIP, Unified Communications, Avaya, Telephony, Managed Services, Telecommunications, Solution Selling, SIP, Project Management, Business Process..., Contact Centers, Sales Process, Vendor Management, T1, Training, IVR, Call Centers, Video Conferencing, Program Management, Integration, ACD, Cloud Computing, IP, Wireless, Customer Satisfaction, Channel Partners, Pre-sales, Professional Services, Cisco Technologies, Product Management, Enterprise Software, SaaS, Sales Engineering, Virtualization
Education
Indiana University of Pennsylvania 1977 — 1981
Bachelor's degree
Arrow Systems Integration November 2006 - Present
Plano ISD December 2007 - January 2013
Skills
Microsoft Office, Classroom Management, Communication Skills, Organized Multi-tasker, Dependable Team Player, Telephone Skills, Critical Thinking, Positive Team Player, Oral, Elementary Education, People-oriented, Enthusiasm to learn, Classroom, Team-oriented, Highly detail oriented, Customer Satisfaction, Training, Outlook, Early Childhood..., Salesforce.com, Microsoft Excel, Inventory Management, Team Leadership, Customer Service, Telecommunications, Teamwork, Telephony, VoIP, Managed Services, Invoicing, Wireless, Call Centers
Education
The University of Texas at Dallas 2005 — 2007
Bachelors of Interdisciplinary Studies, Elementary Education and Teaching
Collin County Community College 2001 — 2005
Associate of Arts (A.A.)
Texas A&M University-Commerce
Master's degree, Early Childhood Education and Teaching
Arrow Systems Integration April 2008 - Present
Skills
IP Office Certified, Unified Communications, Microsoft Lync and..., Solution Selling, VoIP, Avaya, Telecommunications, Managed Services, Telephony, SIP, CRM, Call Centers, Sales, Direct Sales, Wireless, Management, Account Management, Avaya Technologies, IP, Cloud Computing
Education
University of Minnesota-Twin Cities 1994 — 1997
B.S., Nutrition/Chemistry
Inver Hills Community College 1991 — 1994
A.A., General
Simley High School
Simley High School
Arrow Systems Integration January 2015 - Present
New York Life Insurance Company June 2015 - Present
Crexendo Business Solutions October 2014 - December 2014
Coyote Logistics May 2012 - October 2014
Stephen M. Ross School of Business August 2009 - May 2013
Red Frog Events May 2011 - August 2011
Appollo Systems Inc. April 2010 - September 2010
Cady Handyman Services May 2008 - September 2009
Skills
Sales, Marketing, Customer Service, Social Media, Facebook, Microsoft Office, Event Planning, Social Media Marketing, PowerPoint, Market Research, Microsoft Excel, Social Networking, Marketing Communications, Event Management, Public Speaking, Microsoft Word, Spanish, Marketing Strategy, Research, Competitive Analysis, Leadership
Education
University of Michigan - Stephen M. Ross School of Business 2009 — 2013
Bachelors in Business Administration, Marketing and Sales
Breck High School 2005 — 2009
High School Diploma
Arrow Systems Integration July 2014 - Present
Skills
Team Leadership, Research, Public Speaking, Critical Thinking, Marketing, Customer Service, Coaching, Communication, Market Research, CAD, Organization, Self-starter, Writing, New Business Development, Sales
Education
University of Manitoba 2009 — 2011
Bachelor of Arts (B.A.), History
The University of British Columbia 2007 — 2010
BA, History
Edmonds Community College 2005 — 2006
Associate of Arts (AA), General Studies
Arrow Systems Integration January 2014 - Present
Self-Employed January 1995 - Present
Arrow S3 April 2011 - May 2013
Cross Telecom April 2007 - April 2011
Cross Telecom June 2005 - April 2007
Lucent Technologies/Expanets February 1998 - January 2004
African & Afro-American Studies, UNC-CH November 1989 - May 1997
African & Afro-American Studies, UNC-CH November 1989 - May 1997
Skills
Telecommunications, Call Center, Technical Writing, VoIP, Training, Project Management, Vendor Management, Visio, Customer Service, Messaging, Networking, Wireless, System Administration, Call Centers, Editing, Books, Avaya, Troubleshooting, Management, Process Improvement, Process Flow..., Documenation, Technical Support, Program Management, Telephony, Team Leadership, Testing, Salesforce.com, Leadership, Access, Enterprise Software, Customer Satisfaction, Cross-functional Team..., SharePoint, CRM, Coaching, Consulting, Sales
Education
University of North Carolina at Chapel Hill 1984 — 1996
B.A., M.I.S.
Plymouth High School
Arrow Systems Integration April 2013 - Present
Shared Technologies 2006 - August 2010
Skills
Telecommunications, VoIP, Call Centers, Program Management, Wireless, Contract Negotiation, Account Management, IP, Operations Management, Management, Cloud Computing, SIP, Avaya, Enterprise Software, ACD, Telephony, Customer Satisfaction, Managed Services, Unified Communications, LAN-WAN, Contact Centers, Ethernet, Product Management, Vendor Management, Professional Services, Cabling, T1, Strategic Partnerships, Solution Selling, Cross-functional Team..., ISDN, CRM, MPLS, Sales Engineering, Data Center, IVR, SIP Trunking, Unified Messaging, Channel Partners, IP PBX, Switches, CTI, Cisco Technologies, Hosted Services, WAN, Video Conferencing, Co-location, Frame Relay, SaaS, Optical Fiber
Education
Texas A&M University 1974 — 1978
Bachelor of Science (B.S.), Engineering Technology
Arrow Systems Integration June 2009 - Present
Arrow S3 2011 - 2014
Cross Telecom June 2009 - May 2011
Avaya October 2000 - June 2009
Avaya 2001 - 2009
Lucent Technologies / Avaya 1995 - 2000
AT&T September 1974 - 1995
Skills
Avaya, Telephony, ACD, Contact Centers, Unified Communications, IVR, Network Engineering, Escalation, VoIP, Voice Mail, Inbound Marketing, Quote, CTI, SIP Trunking, Managed Services, Switching, Information Systems, Selling, Telecommunications, Call Centers, SIP, Unified Messaging, Video Conferencing, IP, Solution Selling, LAN-WAN, T1, Program Management, ISDN, Ethernet, H.323, Professional Services, Hosted Services, IP PBX, Telepresence, TDM, Avaya IP Telephony, MPLS, Call Logging, Sales Engineering, WAN, Call Center, Cabling, Avaya Technologies, Co-location, Wireless, Sales, Channel Partners, Collaboration Solutions
Education
University of Illinois at Urbana-Champaign 1970 — 1974
Elementary Education and Teaching
Arrow Systems Integration January 2012 - Present
Cross Telecom June 2011 - December 2011
Cross Telecom May 2006 - January 2009
Avaya January 2005 - May 2006
Expanets 2003 - 2004
Avaya January 2000 - March 2002
Alcatel-Lucent September 1997 - January 2002
CD Warehouse 1993 - 1994
AT&T January 1992 - May 1993
AT&T September 1988 - August 1992
Skills
Avaya, IP, WAN, Switches, Routers, Telephony, Troubleshooting, VoIP, Unified Communications, Servers, Wireless, Managed Services, Direct Sales, Enterprise Software, Account Management, Call Centers, Channel Partners, Virtualization, Data Center, SIP, Network Security, Professional Services, MPLS, Cabling, Pre-sales, IVR, Networking, Cloud Computing, CTI, Telepresence, SIP Trunking, Hosted Services, Ethernet, Network Architecture, Cisco Technologies, Sales Engineering, Routing, Solution Selling, T1, ACD, Video Conferencing, LAN-WAN, Contact Centers, SaaS, Telecommunications, Integration, Network Design, Vendor Management, Avaya Technologies
Education
Colorado State University 1981 — 1983
Bachelor of Science (BS), Psychology
Arrow Systems Integration March 2009 - Present
Shared Technologies February 2006 - April 2009
Shared Technologies February 2006 - April 2009
nextiraone 1989 - 2007
Williams Communications 1992 - 2006
Skills
VoIP, Telecommunications, Computer Network..., ISDN, Avaya, Frame Relay, Telephony, ATM networks, Project Management, Call Center, Managed Services, Unified Communications, SDH, Program Management, WAN, Routing, Switches, Pre-sales, IP, Wireless, SIP, Video Conferencing, ACD, Strategy, Voice Mail, Call Centers, Process Improvement, CTI, Technical Support, Ethernet, Networking, IVR, Optical Fiber, Solution Selling, Management, T1, Professional Services, Contact Centers, Data Center, SIP Trunking, Vendor Management, LAN-WAN, TDM, Network Design, Sales Engineering, MPLS, Integration, MS Project, Cabling, Routers
Education
The Ohio State University 1974 — 1978
Arrow Systems Integration January 2013 - Present
Arrow S3 May 2011 - January 2013
Cross Telecom September 2006 - May 2011
Lawson Software October 2000 - September 2006
Apogee Enterprises, Inc. April 1998 - September 2000
Air Products and Chemicals 1981 - 1998
Ingersoll Rand 1976 - 1981
Skills
Strategic Partnerships, Executive Management, Financial Analysis, Financial Modeling, Corporate Finance, Business Operations, Acquisition Integration, Mergers & Acquisitions, Strategic Planning, Cross-functional Team..., Strategy
Education
Lehigh University 1982 — 1985
MBA
The College of New Jersey 1974 — 1978
Bachelor of Science (B.S.), Accounting/Finance
Arrow Systems Integration January 2015 - Present
Arrow S3 January 2012 - December 2014
Arrow S3 April 2008 - December 2011
Cross Telecom August 2005 - April 2008
National Grid January 2003 - August 2005
Avaya January 2001 - January 2003
Welch Allyn February 1985 - January 2001
Skills
Avaya, APDS - Unified..., APDS - Avaya Data..., VoIP, SIP, SIP Trunking, Contact Center, UC, Mobility Solutions, Unified Messaging, Unified Communications, Solution Architecture, Contact Centers, Telecommunications, Solution Selling, Sales Engineering, Pre-sales, Managed Services, IVR, Direct Sales, ACD, Enterprise Software, CTI, Solutions Marketing, TDM, Hosted Services, Call Logging, Leadership, Professional Services, Telephony, IP PBX, Wireless, WAN, T1, Channel Partners, ISDN, Video Conferencing, Networking, Cisco Technologies, IP, Call Centers, Network Architecture, Data Center, H.323, Cloud Computing, SaaS, Voice Mail, Switches, MPLS, LAN-WAN
Education
Syracuse University 1987 — 1992
State University of New York College at Potsdam 1980 — 1984
Bachelor of Arts, Computer Science
Arrow Systems Integration 2005 - Present
Cross Telecom May 2005 - June 2006
Metsys a SEBESTA BLOMBERG division December 2001 - May 2005
TechRepublic.com February 2000 - May 2001
Metsys Engineering, Inc. September 1994 - January 2000
Skills
Call Centers, Call Center, Telecommunications, Project Management, VoIP, Customer Service, Process Improvement, Managed Services, Vendor Management, Unified Communications, ACD, Account Management, Avaya, Wireless, Video Conferencing, Troubleshooting, Training, Telephony, Team Leadership, T1, Solution Selling, Salesforce.com, Sales Operations, Sales, SaaS, SIP Trunking, SIP, Project Planning, Program Management, Professional Services, Marketing, Management, IVR, IP, Direct Sales, Data Center, Customer Satisfaction, Contact Centers, CRM, Cloud Computing
Education
University of Northern Iowa 1986 — 1991
BA, General Studies
University of Northern Iowa 1986 — 1991
Bachelor of Arts (B.A.), General Studies
Arrow Systems Integration June 1999 - Present
Arrow S3 page 1999 - 2013
Shared Technologies 1999 - 2008
Williams Communications 1986 - 1999
WilTel Communications 1986 - 1999
Skills
VoIP, Unified Communications, Avaya, SIP, Telecommunications, Telephony, Unified Messaging, ACD, Managed Services, IP, Switches, Customer Oriented, Nortel Meridian, Sales, Contact Centers, Long-term Customer..., Solution Selling, TDM, IVR, Ethernet, SIP Trunking, CTI, MPLS, LAN-WAN, QoS, SS7, Wireless, ISDN, Hosted Services, WAN, Voice Mail, IP PBX, Sales Engineering, Video Conferencing, Call Centers, Cisco Technologies, Co-location, Cabling
Education
Rowan University 1967 — 1969
Glassboro State College
Arrow Systems Integration January 2007 - May 2015
Westcon March 2006 - January 2007
SourceOne, Inc. September 1998 - November 2005
United States Army August 1989 - November 1991
Skills
Unified Communications, Solution Selling, Channel, Managed Services, VoIP, Channel Partners, Telecommunications, Account Management, Telephony, Avaya, SaaS, IVR, Sales Operations, New Business Development, Cloud Computing, Data Center, MPLS, Cisco Technologies, SIP, Professional Services, IP, Go-to-market Strategy, Integration, Sales Management, Call Centers, Contract Negotiation, Sales Presentations, Team Leadership, CTI, Demand Generation, Lead Generation, B2B, WAN, Cross-functional Team..., Business Development, Outsourcing, SIP Trunking, Business Alliances, Ethernet, Pre-sales, Contact Centers, Product Management, Business Strategy, Sales Process, Salesforce.com, Strategy, CRM, Consulting, Security, Wireless
Education
Northwest Nazarene University 1998 — 1999
MBA, Business Administration and Management
Boise State University 1992 — 1995
BBA, Business Administration and Management
Arrow Systems Integration September 2013 - Present
Freelance / Graphic Design Services 2008 - Present
Penton Media, Inc. January 2005 - February 2013
Proex Portrait Studio August 1998 - October 2006
The Statesman newspaper 2003 - 2004
Skills
Magazines, Adobe Creative Suite, Layout, QuarkXPress, InDesign, Art Direction, Newsletters, Adobe Acrobat, Brochures, Logo Design, Graphics, Illustrator, Direct Mail, Advertising, Image Manipulation, Publications, Art, Flyers, Photography, Graphic Design, Posters, Marketing, Trade Shows
Education
University of Minnesota-Duluth 2000 — 2004
Bachelor of Fine Arts (BFA), Graphic Design
New York University 2002 — 2002
Summer Publishing Institute
University of Wisconsin, River Falls 2000 — 2001
Journalism–News Editorial Emphasis
Arrow Systems Integration October 2011 - Present
Cross Telecom January 2007 - October 2011
SunTrust Bank 1997 - 2006
Skills
Telecommunications, Avaya, VoIP, Unified Communications, Telephony, CTI, IP, Contact Centers, Managed Services, IVR, SIP Trunking, SIP, ACD, MPLS, Cloud Computing, Channel Partners, Wireless, Solution Selling, Unified Messaging, Video Conferencing, Ethernet, Call Centers, WAN, Data Center, Professional Services, Avaya Technologies
Education
The University of Georgia 1981 — 1986
Bachelor of Science, Computer Science
Arrow Systems Integration May 2011 - Present
Cross Telecom January 2007 - May 2011
ACT May 2001 - January 2007
Skills
Integration, VoIP, Unified Communications, Telephony, Telecommunications, Managed Services, Avaya, SIP, IP, Wireless, Call Centers, IVR, Contact Centers, Solution Selling, SIP Trunking
Education
The Ohio State University 1989 — 1994
Bachelor of Science (B.S.), Industrial Technology Education
Interactive Intelligence May 2015 - Present
Arrow Systems Integration January 2015 - April 2015
Arrow Shared Solutions and Services, Inc. (Arrow S3) January 2014 - January 2015
Arrow Shared Solutions and Services, Inc. (Arrow S3) October 2011 - January 2014
Cross Telecom April 2010 - October 2011
Avaya December 2009 - April 2010
Nortel February 2003 - December 2009
Nortel May 2000 - December 2002
Nortel March 1986 - April 2000
Education
University of Minnesota-Twin Cities
Bachelor of Mathematics
NACR March 2015 - Present
Arrow Systems Integration June 2013 - March 2015
National Cable Technicians December 2012 - May 2013
Presidio Networked Solutions May 2008 - December 2012
Avaya August 2000 - May 2008
Milner Voice & Data April 1995 - August 2000
Skills
Unified Communications, Avaya, Contact Centers, Telephony, Telecommunications, VoIP, Solution Selling, Channel, Managed Services, SIP Trunking, Wireless, SIP, Call Centers, Data Center, IVR, Professional Services, Enterprise Software, Go-to-market Strategy, Business Development, Leadership, LAN-WAN, Account Management, MPLS, Cloud Computing, Channel Partners, Pre-sales, Telepresence, Direct Sales, Video Conferencing, Co-location, IP, Ethernet, WAN, Cisco Technologies, Strategic Partnerships, Salesforce.com, CTI, ACD, Business Alliances, Sales Engineering, Sales, Sales Process, Virtualization, Networking, Selling, Storage, Network Design, Partner Management, Channel Sales, Sales Enablement
Education
Averett University 1991 — 1993
MBA, Marketing
Radford University 1980 — 1986
BS, Finance
Arrow Systems Integration October 2013 - Present
Loffler Companies September 2012 - October 2013
Cross Telecom Corporation / Arrow S3 December 2004 - June 2012
Olsen Thielen Technologies September 2003 - November 2004
Wirsbo / Uponor HSDNA January 2001 - September 2003
Olsen Thielen Technologies May 2000 - January 2001
MRP, Inc. / Kewill November 1994 - May 2000
Skills
IT Management, IT Operations Management, IT Infrastructure..., IT Project Leadership, Leadership, ERP, CRM, Business Process..., IT Project..., Client Relations Skills, Great Plains Software, Project Management, VoIP, SharePoint, Integration, Oracle E-Business Suite, Avaya, Cloud Computing, CTI, Business Intelligence, Business Analysis, Telephony, SSRS, Unified Communications, Microsoft SQL Server, SQL, SIP Trunking, SIP, Enterprise Software, Managed Services, Salesforce.com, Data Center, Telecommunications, SaaS, ITIL, Management, Professional Services, Consulting, Network Architecture, Cisco Technologies, IT Operations, Information Technology, Solution Architecture, Disaster Recovery, Virtualization
Education
Iowa State University 1987 — 1992
BS, Physics
Arrow Systems Integration May 2011 - Present
Arrow Electronics December 2008 - May 2011
Self-Employed July 2001 - April 2010
Arrow Electronics July 2000 - November 2008
Arrow Electronics June 2006 - September 2006
Qwest November 1999 - March 2000
Skills
Citrix, Information Technology, VMware, Citrix Metaframe, Servers, vSphere, VMware ESX, Active Directory, VMware Infrastructure, Computer Hardware, VDI, Disaster Recovery, Virtualization, Windows Server, System Administration, IT Operations, Process Improvement, Server Architecture, DNS, Cisco Certified, Rackwise, DCIM, VMware SRM, Hardware, Cisco UCS, Cisco Technologies, NetApp, EMC Storage, Microsoft Exchange, Switches, System Deployment, Integration, Troubleshooting, Technical Support, Network Security, Infrastructure..., Infrastructure, Software Installation, WAN, Data Center, Enterprise Software, Networking, ITIL, Storage, Enterprise Architecture, Cloud Computing, Network Administration, LAN-WAN
Education
Texas A&M University-Corpus Christi 1992 — 1996
B.S., Applied Kinesiology
King High School 1985 — 1988
Arrow Systems Integration February 2012 - Present
Avaya 2004 - 2010
Expanets 2000 - 2004
Bell Labs Lucent Technologies 1997 - 2000
AT&T Global Services 1987 - 1997
Skills
Converged Communications, Unified Communications, VoIP, sip, IVR, CTI, Contact Centers, Call Center, Avaya, Nortel, NEC, Firewalls, SBC, Telecommunications, SIP, Telephony, Account Management, Solution Selling, Call Centers, IP, MPLS, Managed Services, Channel Partners, Professional Services, Unified Messaging, SIP Trunking, Cloud Computing, Data Center, Sales Operations, Wireless, Networking, SaaS, Salesforce.com, Strategic Partnerships, Direct Sales, CRM, Sales
Education
Long Island University, C.W. Post Campus 1982 — 1986
Bachelor of Science (BS), Business Administration and Management
Arrow Systems Integration February 2009 - Present
Avaya October 2006 - November 2008
Avaya January 2006 - September 2006
Avaya July 2002 - December 2005
Avaya May 1998 - June 2002
May Department Stores September 1995 - May 1998
Skills
Strategic Planning, Contract Negotiation, Project Management, Team Management, Unified Communications, Selling, Managed Services, Account Management, Sales Operations, Customer Service, Business Development, Sales, Vendor Management, Strategy, Professional Services, SaaS, Sales Management, Leadership, Telecommunications, Direct Sales, Customer Satisfaction, Solution Selling, New Business Development, Call Centers, Channel Partners, Cloud Computing
Education
Saint Joseph's University 1991 — 1995
B.S., Management
General Mills June 2013 - Present
Arrow Systems Integration October 2010 - May 2013
Voice & Data Networks Inc November 2005 - October 2010
US Army March 1997 - October 2005
Skills
IP, Enterprise Software, ATM networks, IVR, WAN, Managed Services, Cisco Technologies, CTI, T1, Contact Centers, Video Conferencing, Wireless, Wireless Networking, Voice Mail, Data Center, Network Design, Cisco Call Manager, SNMP, Unified Communications, VoIP, Telephony, Networking, Switches, Telecommunications, Avaya Technologies, Call Centers
Education
South Saint Paul Senior High 1989 — 1993
Inver Hills Community College
Shared Technologies an Arrow Company February 2000 - Present
Arrow Systems Integration, Inc. February 1999 - Present
Arrow Systems Integration February 1999 - Present
Skills
Telecommunications, Supply Chain Management, Avaya, Solution Selling, Supply Chain, Telephony, VoIP, Account Management, Vendor Management, Managed Services, Channel Partners, SIP, Contact Centers, MPLS, Call Centers, Customer Satisfaction, Wireless, Process Improvement, Sales Process, Switches, Unified Communications, International Sales, Vendor Relationships, Contract Negotiation, IP, SIP Trunking, Avaya Technologies, Ethernet, Hosted Services, LAN-WAN, IP PBX, CTI, IVR, Cloud Computing, Professional Services, ACD, Sales Engineering, Video Conferencing, T1, WAN, ISDN, Data Center, TDM, Cabling, Direct Sales, Logistics, Cisco Technologies
Education
Slippery Rock University of Pennsylvania 1977 — 1979
Arrow Systems Integration September 2013 - Present
RJS Software Systems April 2013 - September 2013
VMware **(Acquired Shavlik)** December 2010 - January 2013
Metro Sales January 2010 - December 2010
Absolute! I.T. Services January 2009 - August 2009
Skills
Salesforce.com, Renewals, Upselling, Teamwork, Goal Oriented, Microsoft Office 2007, Up-selling, Technical Demonstrations, Quota Achievement, Team Leadership, Sales, Direct Sales, Software Industry, Training, Storage, Sales Operations, Sales Enablement, Virtualization, VMware, Enterprise Software, Solution Selling, Account Management, Sales Process, Professional Services, Lead Generation
Education
Minnesota State University, Mankato 2006 — 2008
B.S., Marketing, Sports Management
Dale Carnegie
Arrow Systems Integration February 2015 - Present
Verigent June 2014 - February 2015
Avaya October 1985 - May 2014
United States Marine Corps 1982 - 1985
Skills
Routers, Avaya, Troubleshooting, Software Installation, Servers, Switches, Voice Mail, VoIP, Unified Communications, Service Delivery, Telephony, ISDN, Networking, Ethernet, IP, Avaya Technologies, Telecommunications, Field Service, IP PBX, SIP, Network Technology, Server Administration
Education
University of Maryland University College 2001 — 2006
Bachelor of Science, Computer and Information Science