Crawford & Company
Crawford & Company is the world's largest independent claims management company, with more than 700 offices in 70 countries. Revenue: 1.109 billion USD (2016) Headquarters: Atlanta, Georgia, United States Subsidiaries: Crawford & Co Adjusters (UK) Ltd, CEO: Harshavardhan V. Agadi (Aug 2015–), Danielle M. Lisenbey (20 Mar 2012–), David A. Isaac (Oct 2006–)
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Crawford & Company Employees
USAA July 2001 - Present
Crawford & Company September 1995 - June 2001
Farmers Insurance April 1991 - October 1994
Skills
Insurance, Property, Business Analysis, Process Improvement, Call Centers, Relationship Management, Vendor Management, CPCU, Change Management
Education
Eastern Washington University
Chubb February 2015 - Present
Crawford & Company April 2010 - February 2015
Aviva Canada January 2006 - April 2010
Skills
Claims Management, Xactimate, Subrogation, Commercial Lines, Claim, Liability, Legal Liability, AIC, General Insurance, Commercial Insurance, Claims Handling, Claim Investigation, Insurance Adjusting, Adjustments
Education
Alliance Francaise
Career Canada College
Diploma
George Brown College
Insurance Institute of Toronto
CIP Designation
A&E Factory Service March 2014 - Present
Anadigics February 2013 - January 2014
Adecco Engineering and Technical August 2012 - November 2012
Crawford & Company November 2011 - May 2012
Self Employed January 2006 - February 2012
The Philadelphia Contributionship October 2002 - November 2005
Royal & SunAlliance Insurance 1998 - 2002
Harleysville Insurance 1985 - 1997
US Navy 1981 - 1985
Skills
Xactimate, Subrogation, Claim, Liability, Property Claims, Homeowners, Property Damage, Claims Management, Investigation, Insurance, Commercial Lines, Property & Casualty..., Casualty, Electrical Repairs, Plumbing Fixtures, Painting, Drywall, Insulation, Mechanical Aptitude, Aircraft Maintenance, Automotive Repair, Motorcycle Safety
Education
Fairleigh Dickinson University 1979 — 1981
B.S., Business Management
Raritan Valley Community College 1977 — 1979
A.A., Business Administration
Crawford & Company July 2012 - Present
FARMERS INSURANCE EXCHANGE January 2008 - July 2012
ALLSTATE INSURANCE January 2008 - November 2008
PROGRESSIVE INSURANCE October 2005 - November 2007
SCIBAL ASSOCIATES, INC September 2002 - October 2005
Sedgwick CMS October 2000 - June 2002
FLORIDA DEPARTMENT OF FINANCIAL SERVICES January 1997 - July 2000
Skills
Commercial Insurance, Claims, General Insurance, Insurance, Property & Casualty..., Liability, General Liability, Insurance Claims, Claims Management, Commercial Lines, Casualty, Litigation Management, Coverage, Customer Service, Adjusting, Property Damage, Auto Liability, Investigation, Claim, Liability Analysis, Litigation, Mediation, Claims Handling, Legal Liability, Fire Investigation, Law Enforcement..., Adjustments, Professional Liability, Subrogation, Umbrella Insurance, Workers Compensation, Arbitration, Underwriting, Casualty Claims, Claims Resolution, Casualty Insurance
Education
Florida Agricultural and Mechanical University 1984 — 1989
Bachelor of Arts Degree, Criminal Justice/Sociology
Regions Financial Corporation September 2012 - Present
Rockwood Casualty Insurance Company September 2009 - September 2012
Crawford & Company June 2004 - September 2009
Crawford & Company October 2003 - July 2005
Skills
Claims Management, Claim, Legal Liability, Liability, Property & Casualty..., Workers Compensation, Commercial Insurance, Casualty, Insurance, General Insurance, Litigation Management, Liability Analysis
Education
Falls Church High School
George Mason University
Business Management
Crawford & Company May 2015 - Present
Cigna January 2013 - January 2014
Aetna 2006 - 2012
Kemper January 1995 - 1999
Skills
Insurance, Health Insurance, Employee Benefits, Customer Service, Leadership, Microsoft Excel, Training, Claim, Underwriting, Microsoft Office
Education
Florida Atlantic University
Bachelor's degree of Science, Health/Health Care Administration/Management, A
VeriClaim, Inc. September 2014 - Present
Crawford & Company January 2012 - August 2014
Crawford & Company June 2006 - December 2011
Crawford & Company June 2002 - May 2006
Crawford & Company May 2000 - May 2002
Crawford & Company January 1994 - April 2000
Skills
Property Damage, Claims Management, Subrogation, Property Claims, Xactimate, Casualty, Liability, Legal Liability, Property, Claim Investigation, Property & Casualty..., Commercial Lines, Claims Handling, Claim, Commercial Insurance, Casualty Insurance, Property, Insurance
Education
Florida State University 1991 — 1993
Bachelor's degree, Criminology/Business
Florida Community College at Jacksonville 1988 — 1990
Associate of Arts (AA), General Studies
K12 Insight June 2012 - Present
Friends of Texas Public Schools December 2013 - Present
American Council & Exchange for School Safety (ACESS) April 2014 - Present
K12 Insight June 2010 - June 2012
Natural Standard July 2009 - September 2010
OnForce 2008 - 2009
PC Connection 2007 - 2008
Crawford & Company 1994 - 2003
Skills
Education, Business Development, Salesforce.com, Marketing Strategy, Event Planning, Social Media, Project Management, Public Speaking, Sales, Team Building, Microsoft Office, Customer Service, New Business Development, Marketing Communications, Strategic Planning, Leadership, Account Management, Sales Management, Negotiation, Team Leadership, Direct Sales, Public Relations, Marketing, CRM, Start-ups, Training, Solution Selling, Strategic Partnerships, Leadership Development, Coaching, Teaching, Staff Development, SaaS, Program Management, Social Media Marketing, Lead Generation, Operations Management, Strategy, Sales Process, Sales Presentations, Contract Negotiation, Enterprise Software, Management, Selling, Recruiting, B2B, Building Relationships, Strategic Communications, Executive Management, Sales Operations
Education
Northeastern University 1992 — 1993
Law
Fitchburg State University 1987 — 1992
BS, Sociology-Criminal Justice & Political Science
Crawford & Company July 2013 - Present
Zurich Financial Services February 2010 - July 2013
Marsh USA February 1992 - March 2010
Skills
Underwriting, Property & Casualty..., D&O, Insurance, Professional Liability, Employment Practices..., Process Improvement, Commercial Insurance, Brokers, Strategic Planning, General Insurance, Casualty, Negotiation, Commercial Lines, Legal Liability, Reinsurance, Workers Compensation, Liability, Excess, Captives, Claims Management, Directors & Officers..., Umbrella Insurance, Claim, Insurance Brokerage, Risk Management, Enterprise Risk..., Inland Marine, Financial Risk, Liability Analysis, Indemnity, Surety Bonds
Education
Emory University - Goizueta Business School 1997 — 2000
MBA, Business
University of Georgia - Terry College of Business 1988 — 1992
BBA, Risk Management and Insurance
Roswell High School
Crawford & Company September 2013 - Present
Farmers Insurance January 2010 - May 2013
AIG/21st Century Insurance April 2004 - January 2010
AIG/21st Century Insurance March 2002 - April 2004
AIG/21st Century Insurance May 2001 - March 2002
World of Science November 1999 - May 2001
Skills
Liability, Insurance, Claim Investigation, Customer Service, Liability Analysis, Legal Liability, Claims Resolution, Property Damage, Fraud, Lotus Notes, Microsoft Excel, Outlook, Databases, Property, Insurance Adjusting, Evaluation
Education
Franklin Pierce College 1995 — 1999
BA, Anthropology, minor in Biology
Crawford & Company 2013 - Present
ITT Technical Institute 2014 - Present
Georgia Institute of Technology 2009 - Present
GC Consulting Partners, LLC 2009 - Present
Crawford & Company 2010 - 2013
Fiserv 2008 - 2008
CheckFree 2005 - 2008
CheckFree Corporation 2002 - 2005
CheckFree Corporation 1999 - 2002
CheckFree Corporation 1999 - 1999
Skills
Procurement, Information Technology, Security, Call Center, Vendor Management, IT Strategy, Process Improvement, Executive Management, Risk Management, Acquisition Integration, Mergers, Business Process..., Call Centers, Strategy, ITIL, SDLC, IT Management, Mergers & Acquisitions, Integration, Program Management, Cross-functional Team..., Networking, Data Center, Leadership, Telecommunications, Outsourcing, Enterprise Software, Business Intelligence, Enterprise Architecture, Business Analysis, Management, Project Management, Governance, Consulting, Project Planning, Testing, Databases, Servers, Infrastructure, Information Security, Business Process, Disaster Recovery, Business Continuity, SaaS, Cloud Computing, Software Development
Education
Georgia Institute of Technology 1980 — 1984
B.S., Economics, Math
Georgia Institute of Technology - Georgia Tech College of Management
Go Touch Down Travel & Tours May 2015 - Present
Sedgwick October 2014 - May 2015
Crawford & Company February 2014 - September 2014
Jacobson Staffing October 2012 - October 2013
The Claims Solution August 2011 - September 2012
Access Insurance Company June 2008 - June 2011
United Automobile Insurance Co. October 2002 - May 2008
Georgia Perimeter College January 1998 - August 2001
Slade & Darnell March 1993 - July 1995
Skills
Licensed Georgia..., Licensed Georgia..., Insurance, Claim, Property & Casualty..., Liability, Personal Injury, Litigation, Claims Management, Homeowners, Claim Investigation, Legal Liability, Liability Analysis, Claims Resolution, Property Claims, Casualty, Subrogation, Casualty Insurance
Education
Florida State University
Ph.D., Literature, History and Criticism
San Jose State University
M.A., Drama/Theatre Arts
Fordham University
B.S., Liberal Arts
InfoTech International, LLC 2001 - Present
KYN - Jacksonville August 2013 - October 2014
Crawford & Company August 1999 - April 2001
The PRISM Network, Inc. March 1996 - April 2001
Skills
Business Analytics, Cloud Computing, Software Development, Executive Management, Internet Entrepreneur, Big Data, SaaS, Intellectual Property, Entrepreneurship, Sales, Construction, Start-ups, Leadership, Strategy, Competitive Analysis
Education
University of Notre Dame 1986 — 1990
BA, English with electives in Electrical Engineering
Massachusetts Institute of Technology 2015 — 2015
Professional Education - paid Online Course, Tackling the Challenges of Big Data, Successfully Completed with Grade of 100%
Stanford University 2013 — 2014
Professional Development - free Online Courses, Technology Entrepreneurship, Part 1 and 2, Statement of Accomplishment, Team Leader, with Distinction in both parts
Florida State University College of Law 1990 — 1993
Juris Doctor (J.D.), Law
None RN Case ManagerHealthtrac, Inc2004 - 2011
Crawford & Company 1994 - 2004
Skills
Healthcare, Healthcare Management, Hospitals, Microsoft Word, Customer Service, Public Speaking, PowerPoint, Microsoft Excel, Microsoft Office, Teaching, Cpr Certified, Team Building, Management, Wellness, Research, CPR Certified, Workers Compensation
Education
Erie Community College 1974 — 1976
Associate of Arts and Sciences (A.A.S.), Registered Nursing/Registered Nurse
Capstone ISG June 2011 - Present
Capstone ISG January 2009 - June 2011
GuideOne Insurance March 2004 - January 2009
Allstate 1999 - 2004
Crawford & Company 1996 - 1999
Skills
Casualty, Fraud, Liability, Claim, Commercial Insurance, Insurance, General Insurance, Legal Liability, Commercial Lines, Property & Casualty..., Property Damage, Professional Liability, Claims Management, Claim Investigation
Education
East Tennessee State University 1988 — 1992
Bachelor of Science, History and Criminal Justice
Liberty University 1987 — 1988
VeriClaim, Inc. July 2011 - Present
BarBri September 2008 - December 2010
Cunningham Lindsey, U.S April 2007 - August 2008
Crawford & Company November 2000 - April 2007
Merritt General Agency June 2000 - June 2001
Skills
Insurance, Personal Injury, Mediation, Property Damage, Courts, Claim, Liability, Claims Management, Legal Liability, Commercial Lines, Property & Casualty..., Workers Compensation, Subrogation, Commercial Insurance, Casualty, Professional Liability, General Insurance, Litigation Management, Marketing, Claim Investigation, Litigation, Liability Analysis, Casualty Insurance
Education
Florida Coastal School of Law 2008 — 2010
Juris Doctor, Family Law Certificate
Georgia Southern University 1994 — 1998
Bachelor of Arts, Philosophy, Minor in History
Crawford & Company 2011 - Present
Allstate Insurance August 2009 - August 2011
Enterprise Rent-A-Car June 2008 - August 2009
Skills
Property & Casualty..., Property Damage, Commercial Lines, Customer Service, Budgets, Insurance, Team Building, Microsoft Excel, Liability, Casualty, Commercial Insurance, Legal Liability, General Insurance, Claim, Negotiation, Claim Investigation, Property Claims
Education
Union University 2007 — 2008
Freed-Hardeman University 2003 — 2007
Bachelor's Degree, Kinesiology and Exercise Science, 2.9
Crawford & Company April 2015 - Present
Crawford & Company April 2001 - April 2015
Skills
Transportation, Inland Marine, Casualty, Legal Liability, Claim, Litigation Management, Liability, Insurance, Liability Analysis, Claims Management, Transportation Law, Freight Transportation, Marine Insurance, CPCU, AIC, Subrogation, Commercial Lines, General Insurance, ARM, PTC, Property & Casualty..., Property Damage, Claim Investigation, Casualty Insurance, Commercial Insurance, Professional Liability
Education
University of Miami School of Law 1999 — 2000
Eastern Michigan University 1995 — 1999
Bachelor of Science, Summa Cum Laude, Public Law & Government, 3.9/4.0
The Institutes
CPCU, AIC, ARM, ARM-E, PTC
First Cardinal of TX October 2014 - May 2015
Sedgwick CMS / AT&T August 2014 - September 2014
TRISTAR Insurance Group May 2012 - February 2014
Chubb Insurance April 2011 - May 2012
TRISTAR Insurance Group July 2007 - December 2010
Nova Pro January 2006 - February 2007
Hammerman and Gainer September 2005 - November 2005
Ward North America August 2000 - July 2005
AIG/CMI April 1998 - June 2000
Crawford & Company August 1994 - April 1998
Skills
Claim, Workers Compensation, Claims Management, General Insurance, Insurance, Workers' Compensation..., Litigation Management, Claim Investigation, Liability, Claims Handling, Claims Resolution, Subrogation, Accident, Health Insurance
Education
El Centro College 1994 — 1994
Workers Compensation Adjuster, Claims Examiner
Nelson Beauty College 1983 — 1984
Cosmetology, Hairdresser
Justin F. Kimball 1979 — 1983
R and T Associates May 2013 - Present
Kelly Services January 2013 - May 2013
R and T Associates October 2011 - January 2013
Saint Agnes Medical Center May 2011 - October 2012
Saint Agnes Medical Center September 2010 - May 2011
Crawford & Company 2004 - 2006
Skills
Epic Systems, Adobe Acrobat, EMR, Photoshop, Software Documentation, PowerPoint, Photography, Microsoft Excel, Outlook
Education
Fresno City College 1993 — 1996
Celtic Testing Experts, Inc. August 2008 - Present
Aaron's, Inc June 2013 - Present
QBE North America May 2010 - May 2013
Crawford & Company November 2008 - April 2010
Worksoft August 2008 - October 2008
BearingPoint May 2005 - July 2008
SYSTEMWARE September 2004 - March 2005
USA Men's Disabled Volleyball Team April 1993 - September 2004
Keane July 2001 - July 2004
Home Wireless Networks April 2000 - May 2001
Skills
Quality Assurance, Quality Center, System Testing, User Acceptance Testing, Testing, SDLC, Test Planning, Test Management, Software Quality..., Test Strategy, Requirements Analysis, Defect Tracking, Regression Testing, Manual Testing, Integration, Test Cases, Agile Methodologies, Agile Testing, SQL, Waterfall, SharePoint, Microsoft SQL Server, Integration Testing, System Integration..., Test Execution, Functional Testing, Black Box Testing, WinRunner, MS Project, ClearQuest, End-to-end Testing, Process Improvement, Toad, Test Estimation, Management, Web Testing, Scrum, Visio, Software Development..., Worksoft Certify, Ranorex, QA Automation, Version One
Education
Eastern Illinois University
Health and Physical Education
Waubonsee Community College
Associate of Science (AS), Education
The Claim Firm August 2008 - Present
Liberty Mutual Insurance 2008 - 2010
Crawford & Company 2005 - 2007
Skills
Commercial Insurance, Property & Casualty..., Claims Management, Insurance, Claim, Commercial Lines, General Insurance, Legal Liability, Casualty, Property Damage, Umbrella Insurance, Liability, Workers Compensation, Professional Liability, Liability Analysis, Inland Marine, Claim Investigation, Health Insurance, Underwriting, Flood, Reinsurance, Property Claims, Life Insurance, Litigation Management, Subrogation, Property, Employment Practices..., Water Damage
Education
Lincoln Memorial University
Master of Education (M.Ed.), Conflict Management / Dispute Resolution
East Tennessee State University
Bachelor of Science (BS), Clinical Psychology
Crawford University 2005 — 2007
Expert Certification, Property Claim Damage Specialist
Crawford University 2005 — 2007
Expert Certification, Casualty Claim Specialist
Salient Federal Solutions January 2013 - Present
The Lawton Group/Salient Federal Solutions January 2013 - Present
Secretarial Word Processing June 1994 - Present
San Diego County Regional Airport Authority November 2011 - June 2012
The Lawton Group/San Diego County Regional Airport Authority November 2011 - June 2012
ReceptionistThe Lawton Group May 2010 - October 2011
Say San Diego March 2010 - October 2011
Arena Pharmaceuticals/ The Lawton Group December 2008 - April 2009
Jacobs 2008 - 2009
Crawford & Company August 2006 - November 2006
Skills
Data Entry, Administrative..., Outlook, File Management, Process Scheduler, Microsoft Excel, Microsoft Office, Microsoft Word, Spreadsheets, PowerPoint, Fax, Office Management, Accounts Receivable, Time Management, Payroll, Administrative..., Program Management, Customer Service
Education
Everest University-Brandon 2010 — 2012
Crawford & Company April 2015 - Present
Crawford & Company July 2013 - March 2015
Crawford & Company May 2011 - July 2013
Crawford & Company May 2005 - May 2011
Crawford & Company March 1998 - May 2005
Crawford & Company March 1995 - March 1998
Crawford & Company January 1991 - March 1995
Skills
Claims Management, Insurance, Property & Casualty..., Claim, Legal Liability, Liability, Commercial Insurance, General Insurance, Subrogation, Casualty, Professional Liability, Investigation, Commercial Lines, Claim Investigation, Workers Compensation, Property Damage, Excess, Liability Analysis, Product Liability, Litigation, Brokers, Reinsurance, Health Insurance, D&O, Umbrella Insurance, Underwriting, Litigation Management, Inland Marine, Risk Management, Financial Risk, Employment Practices..., Claims Handling, Accident, Life Insurance, Settlement, Fraud, Claims Resolution, Property, Insurance Law, Adjustments, Medicare, Expert Witness, Mold Remediation, Employee Benefits, Disability Insurance, Workers' Compensation..., Casualty Insurance
Education
Shippensburg University of Pennsylvania 1986 — 1990
BS
Emory University - Goizueta Business School 2000 — 2001
CEO's Strategic Leadership Institute
Delta Associated Investigations, Inc. April 2015 - Present
Ultimate Medical Academy August 2012 - March 2015
Crawford & Company August 2003 - July 2012
Skills
Cold Calling, Candidate Generation, Hiring Practices, Career Counseling, Interviews, Temporary Placement, Curriculum Design, Leadership, College Recruiting, Higher Education, Recruiting, Staff Development, Team Building, Coaching, Career Development, Resume Writing, Leadership Development, Training, Management, Customer Service, Public Speaking, Insurance, Workers Compensation, Claims Management, Sales, Organizational..., Conflict Resolution, Employee Training, Marketing, Strategic Planning, Research, Liability, Risk Management, Account Management, Performance Management, Policy, Job Coaching, Onboarding, Process Improvement, Employee Relations, Teaching, Customer Retention, Microsoft Office, PowerPoint
Education
Florida State University 2001 — 2003
Bachelor's degree, International Relations and Affairs
St. Petersburg College 1999 — 2001
Associate of Arts (AA), General Studies
Union County Government January 2015 - Present
Wells Fargo Insurance Services July 2013 - January 2015
Union County Government 2006 - 2013
Liberty Mutual Insurance 2002 - 2006
Liberty Mutual Insurance 1997 - 2002
Crawford & Company 1995 - 1997
Skills
Workers Compensation, Liability, Policy, Risk Assessment, Government, Risk Management, Insurance, Emergency Management, Casualty, Claims Management, Property & Casualty..., Claim, Underwriting, Commercial Insurance, Strategic Planning, Investigation, Brokers, Professional Liability, Commercial Lines, Contract Review and..., Casualty Insurance, Enterprise Risk..., General Insurance, Legal Liability
Education
Florida Atlantic University
Bachelor's Degree, Computer and Information Systems
Self-employed 1995 - Present
Bright Claim Inc September 2005 - January 2012
Crawford & Company August 1999 - January 2006
Skills
Estimates, Adjusting, Home Inspections
Education
Pittsburg State University 1992 — 1996
BS, Business Management/Marketing/Administration
Fort Scott Community College 1990 — 1992
Associates Degree, Business Administration/Management
Cigna January 2014 - Present
Cox Communications November 2013 - January 2014
NCR Corporation April 2012 - August 2013
MOUNTAINSEED APPRAISAL MANAGEMENT April 2012 - April 2012
Crawford & Company November 2011 - February 2012
BBVA Compass May 2011 - November 2011
SunTrust Bank April 2008 - May 2011
American Safety Insurance September 2007 - January 2008
Harland Clarke June 2003 - May 2007
Independent Contractor January 2000 - June 2003
Skills
Process Improvement, Business Process..., Integration, Six Sigma, Business Process, Requirements Analysis, Change Management, Project Management, SDLC, Strategy, Requirements Gathering, Business Analysis, Outsourcing, Management, Leadership, SharePoint, Agile Methodologies, Software Documentation, Testing, Analytics, Vendor Management, Enterprise Software, Banking, Access, Agile Project Management, Business Intelligence, Visio, Risk Management, Project Portfolio..., PMO, Scrum, Strategic Planning
Education
Scrum Alliance 2011 — 2011
Certified Scrum Master, Agile software development framework
Scrum Alliance 2011 — 2011
Certified Product Owner, Agile software development framework
University of Phoenix 2006 — 2007
MBA
Georgia Institute of Technology 2005 — 2005
Certificate, Six Sigma Black Belt
Ohio University 1977 — 1981
BS, Microbiology
NCCI January 2014 - Present
Insurance & Financial Compliance Section, Division of Coal Mine Workers' Compensation February 2011 - January 2014
Division of Coal Mine Workers' Compensation September 2008 - February 2011
U.S. Department of Labor-Division of Energy Employees Occupational Illness Compensation August 2001 - July 2007
Crawford & Company October 2000 - August 2001
TCP July 2000 - September 2000
ABS Canon March 2000 - July 2000
State Farm Insurance March 1994 - February 2000
Enterprise Rent-A-Car May 1993 - December 1993
Skills
Commercial Insurance, Underwriting, Property & Casualty..., Insurance, Claim, Management, Claims, Process Management, Compliance, Public Speaking, Surety Bonds, Leadership, Employee Benefits, Program Management, Risk Management, Workers Compensation, Workers' Compensation..., Litigation Management, Self-Insurance, Claim Investigation, Claims Management, Liability
Education
Purdue University 1989 — 1993
BA, History
American Institute for CPCU
CPCU, Commercial
Insurance Institute of America
AU, Commercial Underwriting
Florida Agricultural and Mechanical University 1988 — 1988
West Side High
Consultant February 2015 - Present
Crawford & Company October 2013 - February 2015
Crawford & Company April 2013 - October 2013
Paul Davis National 2011 - April 2013
Cunningham Lindsey 2007 - 2011
Cunningham Lindsey 2004 - 2007
Crawford & Company 2002 - 2004
Crawford & Company 2001 - 2002
Crawford & Company 1998 - 2001
Skills
Sales Management, Strategic Planning, Insurance Claims, Commercial Insurance, Claims, Insurance, Adjusting, Process Improvement, Claims Management, Commercial Lines, Claim, Sales, Legal Liability, Adjustments, Business Process..., Account Management, Business Development, Property & Casualty..., Leadership, Executive Management, Risk Management, Management, Litigation Management, Liability, Professional Liability, Subrogation, Casualty, Workers Compensation, General Insurance, Training, Excess, Reinsurance, Negotiation, Property Damage, Brokers, Underwriting, Claim Investigation, Employee Benefits, Property Claims, Accident, Umbrella Insurance, Health Insurance, Liability Analysis, Mold Remediation, Claims Resolution, D&O, Claims Handling, Casualty Insurance
Education
Florida Atlantic University
Business Administration
Crawford & Company May 2010 - Present
Crawford & Company January 2008 - May 2010
Crawford & Company December 2004 - December 2007
Skills
Claim, Property & Casualty..., Liability, Claims Management, Insurance, Property Damage, Casualty, Commercial Lines, Legal Liability, Commercial Insurance, General Insurance, Subrogation, Claim Investigation, Property Claims, Casualty Insurance, Underwriting, Workers Compensation
Education
Endicott College 2000 — 2004
Bachelor of Science (B.S.), Business Administration and Management, General
Seapoint Farms, LLC July 2010 - Present
Telscape Communications, Inc. January 2002 - July 2010
The Brenner Group and Independent Consultant June 1999 - December 2001
MediaCom Ventures, LLC May 1997 - May 1999
ITA May 1993 - April 1997
Crawford & Company September 1991 - April 1993
Quality Food Enterprises, Inc. April 1988 - August 1991
Deloitte & Touche August 1985 - February 1988
Skills
Product Marketing, Finance, New Business Development, Leadership, Mergers & Acquisitions, Strategic Planning, Private Equity, Venture Capital, Start-ups, Debt Restructuring, Marketing Strategy, Strategic Partnerships, Forecasting, Mergers, Corporate Finance, Customer Service, Management
Education
Emory University 1981 — 1985
Travel Charge NursePsychiatric FacilityFebruary 2015 - Present
Crawford & Company May 2014 - Present
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Windows, Research, Teamwork, Customer Service, Social Media, Public Speaking, English, Healthcare, Cpr Certified, Data Entry, Time Management, Hospitals, Teaching, Healthcare Management, Patient Education, Nursing, HIPAA, CPR Certified, Medical Terminology, Clinical Research, Medicine, Patient Safety, Healthcare Information..., BLS, Hospital Medicine, EMR
Education
ECPI University 2009 — 2011
Associate of Science (A.S.), Registered Nursing, 3.8
TUI University 2007 — 2009
BSHS, Health Care Management, 3.8 GPA
BrownGreer PLC April 2012 - Present
Crawford & Company February 2012 - Present
Pilot Catastrophe Service January 2011 - Present
Advance Mortgage and Investment February 2005 - October 2010
Skills
Document Review, Litigation Support, Contract Negotiation, Negotiation, Data Entry, Policy Analysis, Event Planning, Appeals, Social Media, Analysis, Leadership, Claim, Policy, Lexis, Government
Education
Florida State University 1999 — 2003
Bachelor of Science (B.S.), Information Science/Studies
Florida State University 1999 — 2003
BS, Computer and Information Sciences and Support Services
Crawford & Company May 2015 - Present
Western University September 2012 - Present
Granite Claims Solutions May 2014 - September 2014
Town of Wasaga Beach June 2012 - August 2012
Walmart September 2011 - May 2012
Skills
Business, Leadership, Acting, Capital Markets, Stock Trading, International Travel
Education
Western University 2012 — 2016
Bachelor of Management and Organizational Studies, Specialization in Finance
European Business School Oestrich-Winkel
Crawford & Company June 2014 - Present
U.S. Bank November 2013 - June 2014
Global Payments November 2011 - November 2013
PricewaterhouseCoopers August 2010 - November 2011
United States Army January 2005 - January 2007
United States Army January 2004 - January 2005
United States Army January 2003 - January 2004
Skills
IT Audit, Internal Audit, Auditing, Sarbanes-Oxley Act, Project Management, Internal Controls, Process Improvement, Risk Assessment, Risk Management, Information Technology, Microsoft Office, Databases, Information Security, Security, Microsoft Excel, Business Process..., CISA, Computer Hardware, Business Process, Program Management, Accounting, Enterprise Risk..., Training, Sarbanes-Oxley, COBIT, SOX 404
Education
University of Alabama at Birmingham 2008 — 2010
Bachelor of Science Degree, in Accounting and in Information Systems; Forensic Accounting and IT Auditing
Embry-Riddle Aeronautical University 2005 — 2007
Associate in Science Degree, Technical Management
KPMG US September 2015 - Present
Forsyth County Finance Department April 2015 - September 2015
Crawford & Company June 2012 - October 2014
Crawford & Company June 2011 - June 2012
Crawford & Company October 2010 - June 2011
Skills
Account Reconciliation, Records Management, Microsoft Office, Data Entry, Banking, Financial Services, Volunteering, Business Process..., General Ledger, Journal Entries, Cash Management, Treasury, Data Analysis, Information Research, Task Management, Conflict Resolution, Leadership, Customer Service, Philanthropy, Community Outreach
Education
Emory University 2013 — 2013
Emory Continuing Education, Certified Treasury Professional Review Course
Keller Graduate School of Management of DeVry University
Master's degree, Accounting & Financial Management, 3.7 GPA
Mercer University
Bachelor of Arts (B.A.), Mathematics
Memorial Healthcare System 2013 - Present
Tenet Healthcare 2011 - 2013
Pediatrix Medical Group (Subsidiary of: MEDNAX) 2008 - 2011
Crawford & Company (Acquired: Broadspire) 2002 - 2007
Crawford & Company 1993 - 2002
Crawford & Company January 1996 - March 1999
Skills
Process Engineering, Healthcare Management, Recruiting, Organizational..., Physician Relations, Physician Network..., Physician Recruitment, Physician Compensation..., Mergers & Acquisitions, Financial Proforma..., Business Development, Business Process..., Global Organizational..., Contract Negotiations, Proposal Development..., Operations Management, Cross Functional Team..., Project Management, Program Management..., Invoicing, Leadership, Accounts Receivable, Cross-functional Team..., Program Management, Change Management, Process Improvement, Contract Negotiation, Healthcare, Healthcare Information..., Management, Analysis, Human Resources, Software Documentation, Business Process, Team Building, Training, Strategic Planning
Education
Nova Southeastern University 2004 — 2007
MBA, Business
Florida Atlantic University 1988 — 1996
Bachelor of Arts, International Business
Horizon Technology Resources August 2012 - Present
Crawford & Company August 2011 - August 2012
Avante Group January 2009 - July 2011
Avante Group March 2005 - January 2009
Flamingo Road Church August 2002 - March 2005
SouceStudios / Community IO August 2002 - January 2004
American Institute of Management Research October 1999 - August 2002
Exitotal.com February 2000 - April 2000
Skills
LANDesk, A+ Certified, Network Administration, Active Directory, Microsoft Office, SharePoint, Troubleshooting, Customer Service, Documentation, Hardware, Customer Relations, XP, Windows, Problem Solving, Computer Hardware, Healthcare, Desktop Support, Windows 7, Excel
Education
FasttrainClass of 2005 2005 — 2005
IT Certification, Information Technology
Full Sail University 1997 — 1999
Associate of Science, Digital Media
Crawford & Company April 1999 - Present
Keane March 2000 - March 2007
First American Real Estate Solutions May 1995 - April 1999
Skills
C#, .NET, VB.NET, XML, Databases, ASP.NET, Web Services, SDLC, Oracle, PL/SQL, Web Applications, WCF, IIS, JavaScript, Microsoft SQL Server, Web Development, SQL, SQL 2008/2005/2000, 2008 R2, Information Security, GPG, PGP, Full SDLC, Serialization, Multi-Tier Development, Visual Basic
Education
Florida Atlantic University 1992 — 1994
BS, Computer Information Systems
USA OwnerIndependent AdjusterJuly 2007 - Present
Crawford & Company June 2002 - February 2007
Mr. Insurance January 2001 - June 2002
Monico & Lukasik Investigations 1994 - 2001
State of Florida 1989 - 2001
State of Florida 1989 - 1994
Law firm of Cheek and Trotter 1988 - 1989
Office of State Attorney 9th Judicial Circuit 1984 - 1988
Walt Disney World 1978 - 1984
Skills
I am proficient in the..., Auditing, Claims Management, Investigation, Property & Casualty..., Insurance, Microsoft Office, Budgets, Claim, Liability, Negotiation, Private Investigations, Property Damage, Workers Compensation
Education
Eastern Kentucky University
Bachelor's Of Science Degree, Law Enforcement
EnablePath 2014 - Present
GNAX and GNAX Health January 2013 - July 2014
Sage Software 2012 - 2013
Crawford & Company 2010 - 2012
Michelle Hunter Marketing 2009 - 2010
City of Atlanta November 2004 - September 2009
Visiting International Faculty Program 2000 - 2004
Skills
CRM, Salesforce.com, Pardot, Eloqua, Marketing Automation, Marketing Communications, Inbound Lead Generation, Email Marketing, Social Media Marketing, SEO, Lead Generation, Integrated Marketing, Social Media, Online Advertising, Direct Marketing, Press Releases, Marketing Strategy, Public Relations, Advertising, Media Relations, Adobe Creative Suite, Product Marketing, Web Design, Graphic Design, Newsletters, Project Management, Strategy, Business Development, InDesign, Creative Direction, Management, Leadership, Digital Marketing, Corporate Communications, Photoshop, Illustrator, CSS, Flash, XHTML, HTML, Copywriting, Editing, Revenue Performance..., Viral Marketing, Corporate Branding, New Media, Online Marketing, Video Marketing, Brand Development, Marketing
Education
Eloqua University
Revenue Performance Management (RPM) Master & Eloqua Product Certification
Emmanuel College - Boston, MA
BA, Marketing Communications
Emory University
Graphic and Web Design
Howard University School of Law - Washington, DC
Woodward Academy - Atlanta, GA
Genesys April 2014 - Present
EC Sourcing December 2013 - March 2014
IBM July 2011 - November 2013
Crawford & Company August 2009 - July 2011
IBM April 1997 - May 2009
GTE Mobilnet February 1996 - March 1997
Bank South/Nations Bank/Bank of America April 1994 - February 1996
Skills
Program Management, Process Improvement, Project Management, Management, Business Development, Business Process, Leadership, Strategic Planning, Call Center, Training, Disaster Recovery, Software Development, Customer Satisfaction, Budgets, Vendor Management, Business Intelligence, Call Centers, Requirements Analysis, CRM, PMP, Business Process..., Sales Operations, Software Documentation, Networking, Business Analysis, Testing, Strategy, Consulting, Human Resources, PMO, Integration, Cross-functional Team..., Sales Process, SDLC, Team Leadership, Project Portfolio..., Change Management
Education
Furman University 1979 — 1981
Bachelor of Science, Biology
University of Alabama
Health Trac 2004 - Present
HealthTrac, Inc 1994 - Present
Crawford & Company 1994 - 2004
Vanderbilt Child & Adolescent Psychiatric Hospital 1990 - 1994
Education
Erie Community College 1974 — 1976
AAS in Nursing, Nursing
Crawford & Company December 2014 - Present
RIMS August 2004 - Present
RGA Claims Management September 2014 - December 2014
McLarens Global Claims Service August 2011 - August 2014
SYNERGENIC GROUP, LLC. June 2010 - September 2011
Commercial Loss Consulting July 2007 - July 2011
Munters 2008 - 2009
BMS Catastrophe June 2004 - December 2006
Skills
Account Management, Management, Sales, Project Management, Insurance, Contract Negotiation, New Business Development, Risk Management, Consulting, Claim, Process Improvement, Strategic Planning, Legal Liability, Claims Management, Professional Liability, Property, Property & Casualty...
Education
Elmhurst College 2008 — 2010
BA, Business Communication / Organizational Psychology
Northern Illinois University 1979 — 2004
BS, Business
Waubonsee Community College
Business
Merial April 2007 - Present
Merial, a Sanofi Company January 2001 - April 2007
iXL January 2000 - January 2001
Crawford & Company April 1999 - January 2000
Project Time & Cost March 1994 - April 1999
Skills
Cross-functional Team..., Strategic Planning, Process Improvement, Management, Team Building, Project Management, Sales Operations, Leadership, Business Development, Team Leadership, Strategy, Sales Management, Change Management, Budgets, Product Launch
Education
Georgia Institute of Technology 1986 — 1994
BCE, Civil Engineering
Georgia Southern University 1989 — 1990
Traffic Byte/West Medical May 2015 - Present
ArmandoSaysNo May 2015 - Present
The 5th Element Magazine March 2013 - Present
Vanguard Media September 2014 - January 2015
First American Financial Corporation April 2012 - November 2013
Orisue Clothing March 2012 - February 2013
CoreLogic January 2008 - April 2012
Crawford & Company March 2007 - January 2008
1st Metro Funding February 2006 - March 2007
The Boardwalk Financial Group June 2005 - January 2006
Skills
Social Media, Social Networking, Social Media Marketing, Blogging, Content Strategy, Editorial, Copywriting, Public Relations, Magazines, Facebook, Web Content, Content Management, Content Development, Editing, Publicity, Creative Writing, Publications, New Media, Newspapers, Interviews, Management, Social Media Outreach, Social Media Blogging, Content Writing, Content Curation, Fashion Styling, Styling, Account Management, Social Media Account..., Project Management, Team Management, Marketing, Fashion, Writing, Creative Direction
Education
Fullerton College 2002 — 2003
Business Administration and Management, General
Capital Region ESD #113 November 2013 - Present
Edmonds Community College January 2012 - March 2013
Sedgewick CMS January 2011 - September 2011
Washington Hospital Services January 2006 - May 2010
Safeway Risk Management April 2002 - January 2006
Crawford & Company November 1998 - April 2002
Skills
Research, Microsoft Word, Claim, Outlook, Cpr Certified, Medical Terminology, Critical Thinking, Data Entry, Filing, Time Management, Deferred Compensation, Access, Disability Claims..., Telephone Skills, Administrative..., Public Speaking, PowerPoint, Customer Service, Microsoft Excel, Healthcare, Insurance, Leadership, Claims Management, Workers Compensation, Microsoft Office, Risk Management, Strategic Planning
Education
Edmonds Community College 2012 — 2013
Health Unit Coordinator
Volunteer Income Tax Assistance and Tax Counseling for the Elderly (VITA/TCE) January 2015 - Present
Apex Financial Services, Inc. April 2013 - October 2013
Crawford & Company October 2011 - June 2012
Crawford & Company July 2008 - October 2011
Crawford & Company March 2005 - July 2008
Keane, Inc March 2000 - March 2005
Crawford & Company February 1997 - March 2000
Crawford & Company March 1993 - February 1997
Crawford & Company January 1988 - March 1993
Skills
Management, Data Analysis, Business Process, Leadership, Requirements Analysis, Budgets, Integration, Databases, Public Speaking, Microsoft Excel, Risk Management, Finance, Customer Service, Access, Sales, Team Building, Software Project..., Quality Assurance, Team Leadership, Strategy, Cross-functional Team..., Financial Analysis, Marketing, Project Planning, Business Requirements, Leadership Development, Requirements Gathering, User Acceptance Testing, Troubleshooting, Product Development, Business Development, Project Delivery, Coaching, Business Strategy, New Business Development, Negotiation, Networking, Forecasting, Microsoft Office, Strategic Financial..., Estate Planning, Personal Income Tax..., Research, Business Process..., Retirement Plan..., Cash Management, College Education..., Relationship Management, Organizational..., Analysis
Education
Emory University 2013 — 2014
Certificate Program
Southern Illinois University, Carbondale 1976 — 1981
Bachelor of Arts
Crawford & Company April 2007 - Present
Atlanta Bread Company 2003 - 2007
Elite Flooring 2002 - 2003
US Foodservice November 2001 - August 2002
Buckhead Beef December 2000 - November 2001
Renaissance Waverly Hotel January 1983 - December 2000
Skills
Salesforce.com, Akritiv Collection..., Microsoft Office, Accounts Receivable, Collections, Insurance, Invoicing, Credit, Financial Analysis, Cash Management, Forecasting, Accounting, Customer Retention, Human Resources, Financial Risk, Sales
Education
Florida State University 1976 — 1978
Bachelor of Science - Business Administration / Hotel & Restaurant Admin; Emphasis in Accounting
University of South Florida 1974 — 1976
Sedgwick September 2014 - Present
ESIS, Inc. November 2013 - August 2014
Gallagher Bassett November 2011 - November 2013
AIG November 2007 - November 2011
Crawford & Company November 2004 - November 2007
Skills
Workers Compensation, Claim, Insurance, Underwriting, Risk Management, Claims Management, Liability, Legal Liability, Property & Casualty..., Casualty, Subrogation, Claim Investigation, Employee Benefits, Workers' Compensation..., Brokers, General Insurance, Managed Care, Litigation Management, Claims Handling, Claims Resolution, Settlement, Investigation, Health Insurance, Medicare, Excess, Disability Insurance, Adjusters, Indemnity, Management, Claims Investigations, Benefits Administration, Third Party Liability, Insurance Adjusting, Customer Service, Interviews, Call Centers, Property Damage
Education
Florida Institute of Technology 2010 — 2013
Master of Business Administration (MBA), Marketing
Clayton State University 2004 — 2005
Bachelor of Applied Science (B.A.Sc.), Marketing/Marketing Management, General
Georgia Southern University 2000 — 2003
Bachelor of Science (B.S.), Information Technology
Cambridge Lakes Charter School July 2011 - Present
Sedgwick CMS July 2007 - August 2009
Liberty Mutual Insurance April 2004 - July 2007
Crawford & Company June 2000 - March 2004
The Managed HealthCare Company November 1999 - June 2000
CNA Insurance May 1993 - November 1999
International Environmental Services May 1991 - May 1993
Crawford & Company April 1990 - May 1991
Skills
Customer Service, Collaborative Leadership, Attention To Detail, Committment to company..., Interpersonal Skills
Education
Elgin Community College 2011 — 2012
Business
Roosevelt University 2006 — 2006
Human Resources
Proviso West High School 1980 — 1982
Dipolma, General Studies
Frost Negotiation, LLC December 2010 - Present
Toastmasters International July 2011 - June 2012
Toastmasters International July 2010 - June 2011
AIG October 1992 - November 2010
Toastmasters International July 2008 - June 2009
Toastmasters International July 2006 - June 2007
Toastmasters International July 2005 - December 2005
Toastmasters International July 2004 - June 2005
Toastmasters International August 2004 - May 2005
Crawford & Company February 1991 - September 1992
Skills
Mediation, Negotiation, Property & Casualty..., Public Speaking, Litigation Management, Alternative Dispute..., Training, Product Liability, Selling, Claim, Insurance, Management, Legal Liability, Liability, Leadership, Solution Selling, Litigation, Risk Management, Member of Toastmasters, Personal Injury, Impromptu Speaking, Insurance Adjusting, Claim Investigation, Civil Litigation, Casualty, Subrogation, Professional Liability, Liability Analysis, Casualty Insurance, Commercial Lines, Workers Compensation, Reinsurance, Commercial Insurance, Investigation, Adjustments, Claims Management, Sales
Education
Excelsior College
Bachelor's degree, History & Political Science, 3.7/4.0
Johnson County Community College
Engle Martin & Associates 2007 - Present
Self-employed Independent Adjuster 2005 - 2007
Allstate 2003 - 2005
Disaster Restoration 2000 - 2002
Crawford & Company 1998 - 2000
Adjustment Specialists of Colorado 1997 - 1998
Slade & Darnell Adjusters 1995 - 1997
SCS & Associates 1990 - 1995
GAB Robins 1985 - 1990
Skills
Insurance, Property Damage, Property & Casualty..., Commercial Insurance, Professional Liability, Claim, Claims Management, Subrogation, Liability, Legal Liability, Xactimate, Claim Investigation, Commercial Lines, Property Claims, Casualty, General Insurance
Education
Florida State University 1980 — 1984
Bachelor of Science (B.S.), Criminology
Multivista June 2008 - Present
Crawford & Company September 2005 - June 2008
Skills
OSHA Certified, Xactimate, Operations Management, Property & Casualty..., Software Documentation, Construction Management
Education
University of Central Florida 2003 — 2004
Master's degree, Criminal Justice/Police Science
Georgia College and State University 1999 — 2003
Bachelor's degree, Political Science and Government
Lupin Pharmaceuticals March 2013 - Present
Quintiles October 2011 - December 2012
ReachLocal November 2010 - October 2011
inVentiv Health August 2006 - October 2009
Consumer Source, Inc May 2006 - August 2006
Crawford & Company January 2000 - April 2006
Skills
Leadership, Cold Calling, Management, Negotiation, Sales, Selling, Sales Operations, Contract Negotiation, B2B, Account Management, Business Planning, Business Development, Coaching, Competitive Analysis, Cross-functional Team..., Customer Retention, Customer Satisfaction, Diabetes, Direct Sales, Endocrinology, Healthcare, Leadership Development, Product Launch, Rheumatology, Sales Management, Sales Process, Selling Skills, Time Management
Education
Fontbonne University
Masters, Business Administration
Lindenwood University
Bachelors, Business Administration
Behr Process Corporation March 2006 - Present
Crawford & Company January 2005 - 2006
Albertsons 2002 - 2005
Skills
Inventory Management, International Shipping, Logistics Management, Inventory Control, Transportation, Warehouse Management, Materials Management, Operations Management, Forecasting, Purchasing
Education
Fullerton College 1999 — 2002
AA, Business Administration
Network Medical Review, Ltd., an ExamWorks company August 2011 - Present
Reliable Review Services September 2008 - August 2011
CorVel Corporation February 1998 - September 2008
Crawford & Company November 1981 - January 1998
Skills
Workers Compensation, Claim, Insurance, Health Insurance, Training, Disability Insurance, Account Management, Case Management, Human Resources, Sales, Coaching, Employee Benefits, Medicare, Managed Care, Deferred Compensation
Education
Florida Atlantic University 1976 — 1977
M.Ed., Guidance and Counseling
University of Michigan 1972 — 1976
B.S., Ed., Physical Education and Psychology
ClaimCo Inc. 2004 - Present
Walling & Associates 1999 - 2004
Walling & Associates 1994 - 1999
Crawford & Company 1992 - 1994
Skills
Insurance, Claims Management, Property & Casualty..., Commercial Lines, Liability, Commercial Insurance, Workers Compensation, Claim, General Insurance, Professional Liability, Underwriting, Legal Liability, Umbrella Insurance, Casualty, D&O, Negotiation, Brokers
Education
Eastern Washington University
Bachelor's degree
O'Brien Agency - Farmers Insurance 2014 - Present
O'Brien Strategic Partners 2009 - Present
Herring Foundation of Hope 1999 - Present
Killer Creek Harley-Davidson 2008 - 2014
Crawford & Company 2011 - 2012
iM@ - interactive Mobile @dvertising, Inc. 2010 - 2011
Willis HRH 2008 - 2008
HRH 2002 - 2008
Hobbs Group, LLC 1999 - 2002
ExecuTrain 1991 - 1999
Skills
Lead Generation, Sales Process, Client Retention, New Business Development, Team Building, Account Management, Sales Management, Team Leadership, Insurance, Strategic Planning, Business Strategy, Marketing Strategy, Business Development, Customer Retention, Strategic Partnerships, Management, Strategy, Leadership, Change Management, Executive Management, Sales, Product Marketing, Program Management, Vendor Management, Budgets, Training, Start-ups, Marketing, CRM, Sales Operations, Contract Negotiation, Business Planning, Recruiting, Business Intelligence, Public Relations, Customer Satisfaction, Event Management, Mobile Devices, Entrepreneurship, Project Planning, Selling, Fundraising, SaaS, Salesforce.com, Management Consulting, Networking, Direct Sales, Consulting, Competitive Analysis, Cross-functional Team...
Education
Fairfield University 1974 — 1978
BS, Marketing
Fairfield College Prepartory School 1970 — 1974
Graduated 1974, College/University Preparatory and Advanced High School/Secondary Diploma Program
MCIC Vermont, LLC September 2014 - Present
Crawford & Company February 2014 - May 2015
First Advantage October 2013 - February 2014
Herschend Family Entertainment May 2013 - October 2013
Benchmark Brands August 2012 - May 2013
Assurant Specialty Property August 2010 - August 2012
Consumer Source October 2009 - July 2010
Colonial Pipeline May 2008 - July 2009
Cox Enterprises May 2007 - May 2008
SouthStar Funding 2003 - 2007
Skills
SDLC, Requirements Gathering, Business Analysis, ERP, Business Intelligence, Business Process, Software Documentation, Testing, Program Management, Requirements Analysis, Agile Methodologies, Quality Assurance, Visio, Analysis, Process Improvement, Scrum, Access, Software Project..., Databases, CRM, Cross-functional Team..., Leadership, Business Requirements, Training, E-commerce, User Acceptance Testing, Vendor Management, SharePoint, Team Building
Education
Eastern Michigan University
B.S, Public Administration
John Glenn High School-Westland MI
New York Methodist Hospital September 2013 - Present
NYU Langone Medical Center March 2010 - August 2013
NYU School of Medicine January 2009 - March 2010
AIG July 2007 - January 2009
Crawford & Company August 2004 - July 2007
Skills
Program Management, Research, Budget, Management, Insurance, Event Management, Publications Management, Website Administration, Expense Management, Presentation Development, Presentation Preparation, Document Drafting, Proposal Drafting, Budgets, Healthcare, Training, Proposal Writing, Data Analysis, Revenue Cycle, HIPAA, Epic Systems, Healthcare Information..., Hospitals, Nonprofits
Education
NYU Wagner - Robert F. Wagner Graduate School of Public Service 2010 — 2013
Masters in Public Administration, Health/Health Care Administration/Management
Georgia Institute of Technology 2001 — 2004
Bachelor's, Management & Public Policy
Brambles USA October 2014 - Present
Crawford & Company April 2014 - September 2014
CBeyond September 2013 - December 2013
InComm April 2009 - June 2013
Accretive Solutions November 2007 - January 2009
Callaway Partners February 2005 - July 2007
Saint Joseph Health Systems February 2001 - February 2003
Clarus / GEAC Computers July 1999 - November 2000
Clarus December 1997 - June 1999
AGCO July 1995 - November 1997
Skills
Sarbanes-Oxley Act, Microsoft Excel, Process Improvement, General Ledger, Accounting, Financial Reporting, Account Reconciliation, Software Documentation, Auditing, Internal Controls, Accounts Payable, Access, Forecasting, Analysis, Financial Analysis, Internal Audit, Payroll, Fixed Assets, Budgets, Cost Accounting
Education
Georgia State University 1990 — 1993
BBA Accounting, Accounting
Georgia Institute of Technology 1976 — 1977
JEB Stuart High School 1972 — 1976
Sihle Insurance Group February 2015 - Present
Heacock Insurance Group January 2014 - February 2015
Potter Holden & Company September 2007 - August 2009
AmWINS Brokerage of Georgia September 2006 - August 2007
McGriff, Seibels & Williams June 2005 - September 2006
Wood & Co. (CRC Insurance Services)(Wholesale Branch of McGriff, Seibels & Williams) February 2000 - June 2005
Fireman's Fund Insurance Company April 1998 - February 2000
Fireman's Fund Insurance Company March 1997 - April 1998
Fireman's Fund Insurance Company March 1996 - March 1997
Crawford & Company September 1993 - February 1996
Skills
Account Management, Insurance, Management, Marketing, Sales, Property & Casualty..., Selling, Strategic Partnerships, Leadership, Business Planning, Product Marketing, Professional Liability, Marketing Strategy, CNPR Certification..., Public Speaking
Education
Florida State University 1990 — 1992
BS, Economics
Polk State College 1988 — 1990
AA, General Study
Lakeland Senior High
AssuranceAmerica Corporation March 2004 - Present
Crawford & Company July 2000 - July 2001
Education
Emory University 1996 — 2000
IBM Global Business Services March 2008 - Present
The Main Street America Group August 2004 - March 2008
Zurich Insurance May 2002 - August 2004
Allstate Insurance May 2001 - May 2002
AutoNation October 1997 - February 2001
Crawford & Company January 1993 - October 1997
GAB Robins 1992 - 1993
Allstate Insurance 1989 - 1992
Skills
Business Process, Business Analysis, Process Improvement, Analysis, Management, Enterprise Software, Requirements Gathering, Leadership, Consulting, Strategy
Education
Florida Atlantic University
Liberty Mutual Insurance November 2014 - Present
Liberty Mutual Insurance December 2005 - October 2014
Liberty Mutual Insurance June 2001 - December 2005
Liberty Mutual Insurance September 1996 - June 2001
Crawford & Company January 1995 - September 1996
Paxton, Crow, Bragg, Smith & Keyser, P.A. June 1989 - December 1994
Skills
Product Liability, General Liability, Premises Liability, Auto Liability, Quality Assurance, Assault, Wrongful Death, Trucking, Coverage Analysis, Contractual Disputes, Process Improvement, Fraud Investigations, Data Analysis, Excel, Litigation, Microsoft Office, PowerPoint, Word, Hyperion, Public Liability, Legal Liability, Liability Analysis, Microsoft Word, Microsoft Excel, Property & Casualty..., Liability, Litigation Management, Commercial Insurance, Workers Compensation, Insurance, Claims Handling, Subrogation, Risk Management, Fraud, Claims Management, Analysis, Negotiation, Underwriting, Hyperion Enterprise, Claim, Commercial Lines, Brokers, Professional Liability, Claims Resolution, Casualty, Personal Injury, Employee Benefits, Reinsurance, Accident, Mediation
Education
Florida State University - College of Business 1993 — 1994
BS, Risk Management & Insurance
Jupiter High
Crawford & Company April 2015 - Present
Dell SecureWorks April 2014 - April 2015
Hewlett-Packard May 2013 - March 2014
IBM Security Services September 2011 - May 2012
IBM September 2007 - January 2012
IBM Internet Security Systems 2005 - August 2007
ChoicePoint 2004 - 2005
Harcourt 2002 - 2004
Sprint 2000 - 2002
On Command 1999 - 2000
Skills
Cisco Security, CISSP, Juniper, ITIL, Network Security, Project Management, Mobile Technology, IT Audit, Checkpoint, IPS, CCNA, IDS
Education
University of West Georgia 2011 — 2013
MBA, Business Administration and Management, General
Georgia Institute of Technology 1992 — 1997
Bachelor of Science, Materials Science & Engineering
Allendale Fairfax HS
IBM January 2014 - Present
IBM July 1998 - January 2014
The Home Depot 2002 - 2003
Crawford & Company 1985 - 1993
Skills
PMP, PMO, IT Strategy, IT Service Management, Vendor Management, MS Project, Program Management, Global Delivery, Project Delivery, Project Management, SaaS, Data Center, Management, Integration, Service Delivery, ITIL, Consulting, Software Project..., Outsourcing, Project Portfolio...
Education
Emory University 1985 — 1986
Michigan State University 1982 — 1985
Travelers Insurance Company August 2015 - Present
LaMarche Associates, Inc. September 2014 - August 2015
William Kramer Associates April 2006 - October 2013
Namnoum & Associates February 2004 - February 2006
Crawford & Company February 2001 - February 2004
Allstate January 1999 - February 2001
Wilde Renovation & Remodeling January 1996 - December 1998
Various Construction Firms July 1985 - December 1996
Skills
Property Damage, Insurance, Claims, Property & Casualty..., Insurance Claims, Liability, Adjusting, Subrogation, Coverage, Commercial Lines, Energy, Claim, Adjustments, Claims Management, Claim Investigation, Property Claims, Xactimate, Claims Handling, Liability Analysis, Legal Liability, Inland Marine, Large Loss, Casualty, Adjusters, Claims Resolution, Insurance Adjusting, Loss Adjusting, Casualty Claims, Litigation Management, Catastrophe, Claims Investigations, AIC, Auto Claims, Excess & Surplus Lines, Commercial Insurance, General Insurance, Excess, Reinsurance, Casualty Insurance
Education
Franklin & Marshall College 1979 — 1982
Economics
Loomis Chaffee 1976 — 1979
PRGX December 1994 - Present
Crawford & Company January 1992 - December 1994
Tridata, Inc February 1988 - January 1992
Genuine Parts Company April 1987 - February 1988
Tridata, Inc July 1984 - March 1987
Skills
ETL, Business Intelligence, Software Project..., T-SQL, Microsoft SQL Server, SSRS, Data Modeling, Data Warehousing, IT Management, SSIS, SDLC, Databases, Database Design, Data Integration, SQL, Data Mining, Business Objects, Analysis Services
Education
East Tennessee State University
BS, Computer Science
Fosterlane Realty Inc. February 2010 - Present
Novare Group May 2009 - February 2010
Fosterlane Managment Corp November 1994 - May 2009
BDO Seidman, LLP October 1993 - November 1994
Crawford & Company July 1991 - October 1993
Deloitte & Touche 1988 - 1991
Education
Florida Atlantic University 1986 — 1988
Master of Accounting, Accounting
University of Florida 1980 — 1984
USI Insurance Services September 2014 - Present
ACE Group April 2006 - September 2014
AIG September 2000 - April 2006
Crawford & Company September 1988 - September 2000
Skills
Workers Compensation, Claim, Property & Casualty..., Insurance, Liability, Claims Management, Risk Management, Legal Liability, Professional Liability, Ga. Work Comp Insurance..., Fla. 620 (multi-line)..., Workers' Compensation..., Brokers, Litigation, Claim Investigation, Commercial Insurance, Litigation Management, Customer Service, Casualty Insurance, Subrogation, Reinsurance, Insurance Law, Mediation, Medicare, Excess, Liability Analysis, Financial Risk, Account Management
Education
Florida State University 1979 — 1983
B.S., Multinational Business Operations (with Spanish Minor)
other
Straight Line Global January 2015 - Present
CPR Insurance Group (CPR) August 2014 - January 2015
Crawford & Company September 2012 - August 2014
Crawford & Company December 2008 - September 2012
Crawford & Company March 2006 - August 2008
Crawford & Company 2000 - 2008
Skills
Property Damage, Xactimate, Claims Management, Subrogation, Claim, Liability, Property Claims, Business Process, Operational Efficiency, Workers Compensation, Claim Investigation, Insurance, General Insurance, Property & Casualty..., Commercial Insurance, Legal Liability, Underwriting, Casualty Insurance
Education
Elon University 1998 — 2002
Keller Williams Atlantic Partners June 2015 - Present
Burn Group,LLC & Keller Williams May 2011 - Present
Coldwell Banker Vanguard Realty, Inc. February 2013 - June 2015
Intracorp August 2008 - March 2011
Broadspire Services July 2005 - July 2008
Crawford & Company 2006 - 2008
GABRobins 2003 - 2006
RSKCo 1998 - 2002
Skills
Managed Care, Workers Compensation, Claim, Insurance, Property & Casualty..., Negotiation, Commercial Insurance, Account Management, Medicare, Sales Management, Real Estate, New Business Development, Contract Negotiation, Strategic Planning, Team Building, Employee Benefits, Marketing, Health Insurance, Utilization Management, Process Improvement, Selling, Analysis
Education
Florida State University - College of Business
BS, Public Relations & Advertising
XL Catlin Insurance 1993 - Present
American Society of Safety Engineers 1986 - Present
ECS, Inc 1993 - 1999
Crawford & Company 1985 - 1993
Chubb Insurance 1980 - 1985
Skills
Risk Assessment, Risk Management, Property & Casualty..., Underwriting, Management, Auditing, Training, Insurance, Financial Risk, Program Management, Commercial Insurance, Workers Compensation, Investigation, Liability, Casualty, Environmental Awareness, Claims Management
Education
Fairleigh Dickinson University 1977 — 1979
BS, Marine Biology
Crawford & Company April 2010 - Present
CMI Management, Inc. February 2005 - February 2010
Education
George Mason University 1998 — 2004
BA, Spanish
Nationwide Insurance Group Vice PresidentSunTrust Bank2000 - 2005
Crawford & Company 1991 - 1996
Education
Georgia Institute of Technology 2000 — 2002
Masters of Science in the Management of Technology, Management
FL Sheriffs Risk Management Fund June 2012 - Present
Zurich North America October 2000 - May 2012
Zurich North America May 2002 - September 2008
Riscorp 1992 - 1994
Crawford & Company 1989 - 1992
Skills
Casualty, Reinsurance, Legal Liability, Liability, General Insurance, Commercial Insurance, Underwriting, Professional Liability, D&O, Commercial Lines, Brokers, Workers' Compensation..., Litigation Management, Claim Investigation, Claims Handling, Risk Management, Insurance, Employee Benefits, Subrogation, Workers Compensation, Claim, Claims Management, Property & Casualty..., Litigation, Health Insurance, Management
Education
Rollins College 1995 — 1996
Paralegal Studies
Southeastern College 1983 — 1985
B.A., Education
Georgetown College 1981 — 1983
Associate, History, Political Science
Crawford & Company ManagerKemper National Services1991 - 2001
Kemper Service 1991 - 2001
Skills
Disaster Recovery, Insurance, SDLC, Agile Methodologies, Data Warehousing, SQL, Microsoft Office, Integration, Microsoft SQL Server, Process Improvement, Visio, Project Management, Requirements Gathering, Requirements Analysis, Business Analysis, Vendor Management, Enterprise Architecture, Business Intelligence, Risk Management
Education
Florida Atlantic University 1985 — 1989
BSEE
Feather CaseManagement & Consulting, LLC August 2007 - Present
Crawford & Company 1991 - 2007
US Navy January 1972 - February 1992
Education
Florida Institute of Technology 1986 — 1987
MBA, Business
Stratose January 2004 - Present
Stratose 2013 - 2013
Stratose 2013 - 2013
Stratose 2013 - 2013
Coalition America 2004 - 2010
Crawford & Company June 2008 - August 2008
Xerox Global Services June 2000 - September 2004
DCI February 1999 - June 2000
Skills
Excel, Customer Service, Microsoft Office, Word, Customer Relations, Research, PowerPoint, Writing, Budgeting, Administration, Problem Solving, Event Management, Inventory Management, Editing, Windows, Strategic Planning, Negotiation, Access, Public Relations, Public Speaking, Outlook, Event Planning, Documentation, Team Building, Software Documentation, Microsoft Excel, Microsoft Word, Visio, Office Management, Recruiting, Adobe Acrobat, Inventory Control, Purchasing, Employee Benefits, Coordination, Data Center, Financial Reporting, Procurement, Budgets, System Administration, HIPAA, Healthcare, Provider Relations, Data Analysis, PPO, Medicare, Health Insurance, Managed Care, Account Management, Data Entry
Education
Faulkner University
ESIS March 2006 - Present
Summit 2005 - 2006
CompManagement, Inc. 2002 - 2005
Gallagher Bassett 2000 - 2002
Crawford & Company 1998 - 2000
Concentra Medical Centers August 1995 - September 1998
Skills
Leadership, Networking, Insurance, Workers Compensation, Claims Management, Claim, Management, Property & Casualty..., Legal Liability, Team Building, Casualty, Vendor Management, Liability Analysis, Commercial Insurance, Casualty Insurance, Commercial Lines, Employee Benefits, Liability, Brokers, Product Liability, Professional Liability, General Insurance, Litigation Management, Program Management, Underwriting
Education
University of Phoenix 2001 — 2003
MBA, Public Healthcare Management
Elizabeth City State University 1990 — 1994
BS, Biology minor Chemistry
Crawford & Company November 2013 - Present
Cunningham Lindsey January 2012 - Present
Cunningham Lindsey 2008 - January 2012
M Hayes 2005 - 2008
Crawford and Company 2002 - 2005
Crawford and Company 2000 - 2002
Skills
Claims Management, Insurance, Claim, Data Analysis, Project Management, Data Management, Property & Casualty..., Process Improvement, General Insurance, Software Documentation, Subrogation, Legal Liability, Liability, SDLC, Casualty, Commercial Lines, Property Damage, Professional Liability, Commercial Insurance, Budgets, Investigation, Litigation Management, Workers Compensation, Management, Cross-functional Team..., Reinsurance, SharePoint, Risk Management, Underwriting, Health Insurance, Financial Risk, Fraud, Employee Benefits, Life Insurance, Casualty Insurance
Education
Emory University - Goizueta Business School
Strategic Leadership
University of Louisiana at Lafayette
Master of Science (MSc)
Crawford & Company September 2013 - Present
Skills
Data Warehousing, Integration, PL/SQL, SDLC, Requirements Analysis, Requirements Gathering, Oracle, Web Applications, Databases, Java, XML, Software Project..., SOA
Education
Florida International University - College of Business 2007 — 2008
Masters, Management Information Systems
Florida International University 2002 — 2004
B.S., Computer Science
Ray Duffy Jr Photography and Video March 2012 - Present
ITT Industries March 2005 - March 2012
ITT March 2005 - March 2011
Crawford & Company February 1995 - March 2005
Skills
DoD, Aerospace, Security Clearance, Training and Other..., Military, Troubleshooting, Logistics, Project Planning, Government Contracting, Army, Defense, Air Force, Information Assurance, Military Operations, Avionics, Systems Engineering, Military Experience, Earned Value Management, Navy, Maintenance & Repair
Education
Fayetteville Technical Community College 2012 — 2014
Networking, CCNA
UOP 2010 — 2014
Master's Degree, Information Technology
Fayetteville State University 1990 — 1994
Bachelor's of Science
Crawford & Company September 2001 - Present
Skills
Claim, Claims Management, Insurance, Property & Casualty..., General Insurance, Liability, Subrogation, Customer Service, Legal Liability, Casualty Insurance, Commercial Insurance, Property Damage, Professional Liability, Negotiation, Team Building
Education
Eastern Michigan University 1995 — 1998
Crawford & Company
Skills
Claims Management, Claim, Liability, Property & Casualty..., Property Damage, Casualty, Commercial Lines, General Insurance, Subrogation, Commercial Insurance, Insurance, Claim Investigation, Claims Handling, Property Claims, Xactimate, Underwriting, Risk Management, Legal Liability, Professional Liability, Reinsurance, Negotiation
Education
Eastern Michigan University 1994 — 1998
Bachelor's of Science
Farmers Insurance July 2007 - Present
Bristol West Insurance Group July 2000 - July 2007
Allstate Insurance 1997 - 2000
Crawford & Company July 1995 - July 1997
Education
Florida International University - College of Business 1990 — 1994
Bachelor of Business Administration, Finance and International Business
Independent Catastrophe Services in Insurance Claims April 2005 - October 2008
Crawford & Company 1963 - 2001
Skills
Adjusting, Insurance Claims, Liability, Property & Casualty..., Adjustments, Subrogation, Casualty, Insurance, Claims Management, Claim, Property Damage, General Insurance, Claim Investigation, Risk Management
Education
Florida State University - College of Business 1955 — 1959
BS 1959, Business
RE/MAX du Cartier officiel January 2015 - Present
Crawford & Company August 2012 - December 2014
belairdirect / ING Canada May 2010 - October 2012
Shoppers Drug Mart September 2007 - May 2010
Skills
Customer Service, Microsoft Office, Accounting, Microsoft Excel, General Insurance, Teamwork, Insurance, Argus Modeling, Lotus Notes, Sales, CRM, Social Media, Outlook
Education
École des sciences de la gestion (ESG UQAM) 2011 — 2015
Bachelor of Business Administration (B.B.A.), Real Estate & Tourism Management
SAJE Montreal 2014 — 2014
Business Start-up
École des sciences de la gestion (ESG UQAM) 2010 — 2011
Minor, General Accounting
Autorité des marchés financiers 2010 — 2010
Personal Lines Damage Insurance License, Insurance
Bois-de-boulogne College 2007 — 2009
DEC in International Studies, Economics Geography History
Sophie-Barat 2001 — 2007
DES, Enriched program
Crawford & Company December 2014 - Present
Bank of America 2010 - May 2014
Bank of America June 2010 - August 2010
Bank of America May 2008 - August 2008
Skills
Data Analysis, Microsoft Excel, Microsoft Office, Access, Statistics, PowerPoint, Stata, Process Improvement, Management
Education
Georgia Institute of Technology 2007 — 2011
B.S., Economics
PMA Insurance Group January 2004 - Present
PMA Insurance Group May 1997 - January 2004
PMA Insurance Group April 1996 - April 1997
PMA Insurance Group January 1988 - April 1996
Crawford & Company June 1982 - December 1987
Skills
Leadership, Claims Management, Workers Compensation, Property & Casualty..., Liability, Casualty, Insurance, Claim, Commercial Insurance, Subrogation, Litigation Management, Claims Handling, Workers' Compensation...
Education
Gannon University 1978 — 1982
Politcal Science
Frank Gates Service Company February 2004 - Present
CGH Claims Service January 1998 - January 2003
Crawford & Company January 1995 - January 1998
Skills
Workers Compensation, Claims Management, Litigation Management, Data Analysis, Accounting, Financial Analysis, Customer Service, Process Improvement, Microsoft Office, Quality Assurance, Computer Information..., Problem Solving, Critical Thinking, Project Management, Team Leadership, Close Attention to..., Analytical Skills, Work Well Independently, Oral & Written..., Time Management, Multi Tasking, Civil Litigation, Account Management, Workers' Compensation...
Education
Franklin University 2010 — 2012
Masters degree, Masters of business administration, 3.97
Franklin University 2008 — 2010
BS, Business Administration, 4.0
Genesee Community College 1990 — 1992
Associates, Information Systems, 3.84
Nationwide Insurance January 1983 - May 2003
California Casualty Management Company 1977 - 1982
Crawford & Company 1972 - 1977
U.S. Coast Guard May 1968 - May 1972
Skills
Legal Liability, Property & Casualty..., Casualty, Commercial Lines, Liability, Insurance, Claim, Commercial Insurance, Liability Analysis, Property Damage, Inland Marine, Subrogation, Umbrella Insurance, Claim Investigation, General Insurance, Casualty Insurance, Claims Management
Education
Franklin Pierce College 1967 — 1968
Bachelor's degree, History
DELBARTON SCHOOL 1959 — 1963
ST. ALOYSIUS ACADEMY 1958 — 1959
OUR LADY QUEEN OF MARTYRS 1951 — 1958
Hewlett-Packard October 2014 - Present
Independent Contractor November 2012 - Present
Grady Healthcare System March 2005 - October 2006
HCA Healthcare April 2000 - February 2005
One HealthPlan Corp. February 1999 - January 2000
Crawford & Company March 1991 - January 1999
Skills
Claim, Health Insurance, Medicare, Medical Billing, Managed Care, Insurance, Workers Compensation, Hospitals, Invoicing, Policy, Medicaid, Customer Service, Medical Coding, Call Centers, Auditing, Research, Deferred Compensation
Education
Florida A&M University 1982 — 1986
B.S., Public Administration
Florida Agricultural and Mechanical University
Bachelor's degree, Public Administration
Crawford & Company August 2011 - Present
UniSource August 2009 - August 2011
Ernst & Young 2006 - 2009
Skills
Accounting, Financial Reporting, Microsoft Excel, Financial Analysis, Financial Accounting, Auditing, Microsoft Office, Budgets, Internal Controls, Microsoft Word
Education
Florida State University 2004 — 2006
Master of Business Administration (MBA), Accounting and Finance
University of South Florida
Independent Funeral Directors of Florida October 2001 - Present
Mixon & Associates August 1995 - October 2001
Colonial Insurance Company Of California January 1993 - August 1995
Crawford & Company October 1992 - November 1993
Paul T. Pietrafesa August 1987 - May 1990
Skills
Customer Relations, Bookkeeping, Association Management, Quickbooks, Word, Excel, PowerPoint, Microsoft Office, Outlook, Customer Service, Accounting, Budgeting, Administration, Accounts Payable, Payroll Processing, Accounts Receivable
Education
Florida State University - College of Business 1990 — 1992
BS, Marketing
University of South Florida 1988 — 1990
Education
St. Petersburg College 1986 — 1988
AA, Accounting
Clearwater High School 1982 — 1986
Diploma
FBC Orlando January 2010 - Present
ATN National Consult LLC January 2006 - Present
H&R Block January 1996 - Present
Crawford & Company 1996 - 2006
Skills
Tax Preparation, Preparacion de..., Tax, Payroll, Non-profits, QuickBooks, Accounts Payable, Accounting, Budgets, Leadership, Conflict Resolution, Customer Service, Bookkeeping, Team Building, Office Management, Administrative..., Customer Satisfaction, Strategic Planning, Management, Team Leadership, Financial Statements, Nonprofits, PowerPoint, Microsoft Word, Financial Reporting, Invoicing, Time Management, Business Planning, Spreadsheets, Business, Microsoft Office, Event Planning, Policy, General Ledger, Accounts Receivable, System Administration, Training, Forecasting, Account Reconciliation, Social Networking, Public Speaking, Small Business, Outlook, Administration, Financial Analysis, Microsoft Excel
Education
Florida Southern College 1996 — 2004
BS, Accounting and Finance, 3.5
St.Pius
12
Crawford & Company October 2008 - Present
Laurel Hill Golf Club July 2005 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Insurance, Negotiation, Time Management, Sales, Teamwork, Claims Management, Event Planning, Liability, Claim, Project Planning, Property, Contract Negotiation, Commercial Insurance
Education
George Mason University 2004 — 2008
Bachelor of Science (BS), Political Science and Government
Income Planners LLC June 2007 - August 2015
Pennsylvania Millers Mutual Insurance Company February 1999 - June 2001
Ohio Casualty Insurance Company November 1990 - January 1999
Crawford & Company January 1987 - November 1990
Skills
Leadership, Management, Customer Service, Marketing, Training
Education
Penn State University 1983 — 1986
Bachelor’s Degree, Business Administration and Management
Franklin Pierce University 1982 — 1982
Computer Science
Crawford & Company September 2004 - Present
Woodbridge Rehabilitation Clinic November 2001 - March 2004
Skills
Office Administration, Microsoft Excel, Microsoft Word, PowerPoint, Receptionist Duties, Accounts Payable &..., Customer Service, Data Entry, Microsoft Office, Administrative...
Education
George Brown College 2000 — 2002
Diploma, Office Administration
Federated Insurance Company of Canada June 2013 - Present
Crawford & Company July 2011 - July 2012
Education
Fanshawe College 2008 — 2010
Business Insurance
Fanshawe College 2007 — 2008
Human Services, General
Crawford & Company December 1997 - Present
Education
California State University, Dominguez Hills 1995 — 1999
Bachelor of Arts (B.A.), Behavioral Science
Fullerton College 1990 — 1997
Associate of Arts (A.A.), Liberal Studies
Crawford & Company June 2012 - Present
Newks Express Café June 2009 - May 2012
Ingersoll Rand May 2011 - August 2011
Mountain Branch January 2008 - July 2008
Education
University of Mississippi 2010 — 2012
Bachelor of Business Administration, Risk Management and Insurance
Hinds Community College 2009 — 2010
East Mississippi Community College 2008 — 2009
Capital District Physicians' Health Plan January 1996 - Present
Crawford & Company January 1992 - December 1995
GHI September 1987 - January 1992
Skills
Customer Service, Process Improvement, Microsoft Office, Strategic Planning, Project Management, Microsoft Excel, Team Building, Certified..., Access, Healthcare, Budgets, Microsoft Word, Outlook, PowerPoint, Claim, Health Insurance, Insurance
Education
Excelsior College 2011 — 2015
Associate's Degree, Administrative/Management Studies
Shenendehowa Central 1979 — 1983
HARCO National Insurance Company November 1998 - November 2012
Kemper Insurance 1996 - 1998
Alexsis Risk Management 1995 - 1996
Crawford & Company 1990 - 1995
Skills
Commercial Insurance, Property, Liability, General Insurance, Subrogation, Legal Liability, Claims Handling, Claims Resolution, Claim, Casualty, Commercial Lines, Insurance, Liability Analysis, Property Damage, Property Claims, Claim Investigation, Property & Casualty..., Accident, Adjustments, Brokers, CPCU, Claims Management, Excess, Inland Marine, Marine Insurance, Professional Liability, Personal Lines Auto, Public Liability, Underwriting, Workers Compensation, Litigation Management, Umbrella Insurance, Claims Investigations, Product Liability, Employment Practices..., Renters, Automobile Liability, Auto Claims, Casualty Claims, Insurance Adjusting, Third Party Liability, Personal Injury
Education
Roosevelt University
ABA Approved, Paralegal
Elmira College 1983 — 1987
BS, Business Administration and Management, General
Barrington High School 1980 — 1983
Elk Grove High School 1979 — 1980
HealthPlus of Michigan August 2008 - Present
HealthPlus of Michigan 2008 - 2013
Covenant HealthCare June 2005 - August 2008
Crawford & Company June 2002 - June 2005
Dow Corning June 1997 - June 2002
The Dow Chemical Company June 1992 - September 1997
A 1989 - 1992
HealthPlus of Michigan 1987 - 1988
Visiting Nurse Association 1985 - 1987
Saginaw Practical Nurse School 1981 - 1985
Skills
Certified Case Manager, Utilization Management, NCQA, Disease Management, Case Management, EHR, EMR, HEDIS, HIPAA, HMO, Health Insurance, Health Policy, Healthcare, Healthcare Consulting, Healthcare Industry, Healthcare Information..., Healthcare Management, Home Care, Hospitals, Inpatient, JCAHO, Long-term Care, Managed Care, Medicaid, Medicaid Managed Care, Medical Case Management, Medicare, Network Development, Nursing, PPO, Provider Relations, Quality Improvement, Utilization Review
Education
Ferris State University
Associate's degree, Registered Nursing/Registered Nurse
Grand Valley State University
BSN, Registered Nursing/Registered Nurse
Crawford & Company April 2010 - Present
Valley Healthcare Systems August 2009 - October 2009
Medical Express April 2009 - June 2009
Skills
Caretech Claims..., Workers Compensation, Care Coordination, Community Resources, Medical Referrals, Discharge Planning, Medical Cost Savings, Medical Case Management
Education
Elizabethtown Community and Technical College 1978 — 1980
Associate in Applied Science, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Barren County High School 1974 — 1975
High School Diploma
Tulsa Community College August 2013 - May 2015
Riggs Abney Neal Turpen Orbison & Lewis March 2010 - May 2015
United Auto Insurance January 2005 - August 2008
Windhaven Insurance September 2007 - May 2008
Aequicap Program Administrators, Inc. June 2007 - September 2007
Cambridge Integrated Services February 2001 - August 2005
Progressive Insurance September 1998 - February 2001
Crawford & Company August 1994 - August 1998
Various Southern California Law Firms September 1987 - January 1993
Skills
Litigation, Civil Litigation, Legal Research, Legal Writing, Commercial Litigation, Courts, Corporate Law, Family Law, Westlaw, Administrative Law, Trials, Legal Assistance, Mediation, Appeals, Document Review
Education
Georgetown University 1984 — 1987
Doctor of Law (J.D.), Law, 8.1/12.0
University of Oklahoma 1980 — 1984
Bachelor's degree, Political Science and Government, 3.8/4.0 high honors
Sawgrass Mutual Insurance Company July 2013 - Present
UPC Insurance January 2006 - June 2013
York STB, Inc. June 2003 - October 2005
Crawford & Company October 2001 - May 2003
Protegrity Services November 2000 - October 2001
Kemper Insurance Companiess October 1999 - November 2000
Morgan, Colling, and Gilbert, P.A. June 1994 - September 1999
Nationwide Insurance March 1980 - May 1994
Skills
Property & Casualty..., Litigation Management, First Party Property..., Third Party Liability, General Insurance, Claims Management, Municipal claims, Team-oriented, Subrogation, Mediation, Casualty Litigation, Best Practices, Coverage analysis, Process Improvement, Financial Analysis, Underwriting, Risk Management, Insurance, Casualty, Claims Handling, Liability, Claim, Legal Liability, Analysis, Casualty Insurance, Claim Investigation, Commercial Lines, Excess, Investigation, Litigation, Personal Injury, Professional Liability, Property Claims, Umbrella Insurance, Property Damage, Liability Analysis
Education
Eckerd College
Bachelor's degree, Business Administration and Management, General
University of Florida
Associate of Arts and Sciences (AAS)
HSBC July 2008 - April 2013
Crawford & Company February 2006 - March 2008
Crawford & Company February 2002 - February 2006
Crawford & Company February 2001 - February 2002
Crawford & Company February 2000 - February 2001
Crawford & Company November 1992 - February 2000
Crawford & Company May 1987 - November 1992
Education
American Management Association 1989 — 1991
Management and Sales Management Certificate, Management and Sales Management
Frostburg State University 1966 — 1969
3 years no degree, Biology, General
Crawford & Company October 2000 - Present
Data Access Worldwide February 1992 - October 2000
Transportation Casualty Insurance Company April 1989 - April 1992
Skills
SQL, Microsoft SQL Server, Insurance, SDLC, Agile Methodologies, Java, C#, Requirements Analysis, ASP.NET, .NET, Windows, XML
Education
Florida State University
Peachtree Casualty Insurance Co. May 2014 - Present
Crawford & Company August 2013 - May 2014
Access Insurance Company August 2010 - July 2013
Hertz January 2010 - August 2010
Omni Insurance April 2008 - October 2009
HMS July 2004 - November 2007
Skills
Insurance Claims..., Writing, Sales and Marketing, Member Relations /..., Insurance, Property & Casualty..., Claim, Leadership, Liability, Property Damage
Education
Jones International University 2009 — 2011
Master of Education (M.Ed.), Education
Florida State University 1990 — 1994
Bachelor of Arts (B.A.), English/Writing