Discover Financial Services
Industry: Financial services company
DescriptionDiscover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International. Customer service: 00 1 801-902-3100 Headquarters: Riverwoods, Illinois, United States CEO: Roger C Hochschild Subsidiaries: Diners Club International, Discover Bank,
Discover Financial Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Discover Financial Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Discover Financial Services Salaries. You can even request information on how much does Discover Financial Services pay if you want to. Learn about salaries, pros and cons of working for Discover Financial Services directly from the past employees.
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7,110 Discover Financial Services employees in database. Find out everything there's to know about Discover Financial Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Discover Financial Services Employees
NJ Army National Guard September 2015 - Present
New York City Law Department September 2015 - Present
City of Newark June 2014 - Present
United States Attorney's Office April 2015 - May 2015
The Honorable Michelle Hollar-Gregory Superior Court-Civil Division January 2014 - April 2014
Rutgers Child Advocacy Clinic August 2013 - December 2013
Kings County District Attorneys Office May 2013 - August 2013
Discover Financial Services August 2011 - July 2012
North Carolina State Bureau of Investigation January 2011 - April 2011
Skills
Criminal Justice, Public Speaking, Microsoft Office, Customer Service, Criminal Law, Microsoft Excel, PowerPoint, Leadership, Microsoft Word, Research, Event Planning
Education
Rutgers University School of Law - Newark 2012 — 2015
Doctor of Law (J.D.)
East Carolina University 2007 — 2011
Bachelors, Criminal Justice, Business
It Works Global May 2014 - Present
Basic Research February 2012 - Present
Discover Financial Services May 2011 - September 2011
Skills
Relationship Management, Sales, Direct Sales, Account Management, Sales Process, Cold Calling, Customer Retention, Sales Management, Sales Operations, Sales Presentations, Marketing, Marketing Strategy, Microsoft Excel, Team Building, Customer Service, Leadership, Team Leadership
Education
Eagle Gate College-Murray 2009 — 2010
Dental assisting diploma, Dentistry
Randstad Technologies US 2014 - Present
JR Custom Painting 2013 - 2014
Discover Financial Services 2012 - 2013
Discover Financial Services 2009 - 2012
Discover Financial Services 2000 - 2009
GE Capital - Auto Financial Services 1998 - 2000
Discover Financial Services 1997 - 1998
IBM - Advantis 1994 - 1997
Skills
Vendor Management, SDLC, CRM, Change Management, Strategy, Team Building, Call Centers, Business Analysis, Management, Enterprise Software, Salesforce.com, Business Process, Leadership, Software Documentation, Information Technology, Risk Management, Disaster Recovery, Relationship Management, Strategic Planning, Negotiation, Training, System Administration, Credit Cards, IT Management, Software Development, Business Development, Networking, Cross-functional Team..., Process Improvement, Business Intelligence, IT Strategy, Financial Services, Visio, Infrastructure..., P&L Responsibility, Call Center, Project Management, Marketing, Finance, Sales, Executive Management, Business Process..., Program Management, Analytics, Outsourcing, Analysis, Resource Management, Integration, Project Portfolio...
Education
University of Notre Dame - Mendoza College of Business 2009 — 2010
MBA, Master of Business Administration
University of Notre Dame - Mendoza College of Business 2008 — 2008
Executive Certificate in Leadership and Management
Elmhurst College 2006 — 2008
B.A., Information Technology
Discover Financial Services April 2015 - Present
gyro January 2015 - Present
The Onion October 2013 - November 2014
NRT Southeast/Coldwell Banker April 2013 - September 2013
NRT Southeast/Coldwell Banker August 2011 - March 2013
MVP Holdings August 2008 - July 2011
Tampa Bay Buccaneers April 2005 - July 2008
St. Louis Rams July 2004 - March 2005
Tampa Bay Buccaneers March 2003 - February 2004
Tampa Bay Buccaneers August 2002 - March 2003
Skills
Media Relations, Interview Preparation, Press Conferences, Marketing Communications, Marketing Strategy, Social Media Strategist, Operations Management, Web Site Editing, Building Brand Awareness, Press Releases, Public Relations, Crisis Communications, Media Skills Training, Social Media, Media Communications, Blogging, Corporate Communications, Pitching Media, Advertising
Education
Eastern Illinois University 1998 — 2002
Bachelor of Arts
Marist High School
theSkimm August 2015 - Present
Management Leadership for Tomorrow May 2014 - Present
Indiana University Bloomington August 2013 - Present
General Mills June 2015 - August 2015
Live Further May 2015 - June 2015
Revelry Dresses January 2014 - December 2014
Google August 2014 - August 2014
Discover Financial Services May 2014 - August 2014
Bank of America June 2012 - August 2012
Boys & Girls Clubs of Southern Nevada June 2012 - August 2012
Skills
Non-profit Volunteer, Peer Tutoring, Volunteer Recruiting, Non-profit Leadership, Jazz Dance, Ballroom Dance, Ballet, Tap, Woodburning, Culinary Skills, Vocalist, Lyricist, Creative Writing, Speech Writing, Report Writing, Sketching, Digital Sketching, Violin, Sewing, Clothing Design, Interior Design, Construction, Special Education..., Research, Market Research, Event Planning, Event Management, Community Outreach, Communication, Spanish, Leadership, Social Media, Marketing, Public Relations, PowerPoint, Presentation Skills, Microsoft PowerPoint
Education
Indiana University - Kelley School of Business 2012 — 2016
Bachelor’s Degree, Entrepreneurship and Corporate Innovation, International Business, & Marketing, 3.68/4.00
ESADE Business & Law School 2015 — 2015
Bachelor’s Degree, Exchange Program BBA
Green Valley High School 2008 — 2012
High School, International Baccalaureate Diploma, 3.86
Discover Financial Services December 2014 - Present
Mathematics, Statistics and Computer Science Department, UIC January 2014 - August 2014
University of Illinois at Chicago August 2008 - May 2013
Department of Economics, UIC June 2010 - August 2010
University of Illinois at Chicago August 2007 - May 2008
Skills
Statistics, Time Series Analysis, Econometrics, SAS, Regression Analysis, Data Mining, PowerPoint, Stata, Data Analysis, Quantitative Analytics, R, SPSS, Analysis, Teaching, Economics, Statistical Modeling, Research
Education
University of Illinois at Chicago 2013 — 2014
Master's Degree, Statistics
University of Illinois at Chicago 2007 — 2009
Master's Degree, Economics
University of Illinois at Chicago 2009 — 2013
PhD Candidate, Master of Arts (MA), Economics
Eastern Illinois University 2006 — 2007
Economics, 4.0
Discover Financial Services March 2012 - Present
VIVA USA INC June 2011 - March 2012
JPMorgan Chase 2005 - 2011
AT&T Global Services 1999 - 2004
IBM Global Services 1997 - 1999
Sears Technology Services - ADVANTIS 1986 - 1997
Skills
Change Management, Project Management, Problem Management, IT Service Management, Vendor Management, Management, ITIL, SDLC, IT Management, Data Center, Program Management, Disaster Recovery, Integration, MS Project, SharePoint, Technical Support, Requirements Analysis, Process Improvement, Quality Assurance, Business Analysis, Software Documentation, SQL, Windows, Risk Management, Team Leadership, Call Centers, Networking, Leadership, Business Intelligence, Software Project..., Visio, IT Strategy, Enterprise Architecture, Business Process..., PMO, Operating Systems, Service Delivery, Project Portfolio..., PMP, Business Process, IT Operations, Incident Management, Outsourcing, Requirements Gathering, Project Delivery, Resource Management, Information Technology, Security, IT Outsourcing, Business Requirements
Education
Eastern Illinois University 1975 — 1979
Batchelors, Pyschology & Speech Communications
Discover Financial Services May 2015 - Present
Discover Financial Services January 2015 - Present
Discover Financial Services September 2013 - Present
Discover Financial Services December 2009 - September 2013
Republic Media August 2002 - May 2009
Air Force Reserve March 2003 - January 2009
Volt Services Group August 2001 - April 2002
1-Jobs.Com / Northwest High Tech Expo January 2000 - February 2001
Multiple Zones 1999 - 2000
Skills
Process Improvement, Process Development, Data Analysis, Survey Design, Market Research, Marketing Strategy, Solutions Development, Account Management, Resource Allocation, Logistics Planning, Presentation Development, Sales Presentations, Call Center, Media Strategy, Advertising Sales, Sales Support, Program Management, Call Centers, Business Analysis, Management, Analytics, Analysis, Project Management
Education
Eastern Washington University 1994 — 1997
BA, Domestic Public Administration
Keller Graduate School of Management of DeVry University
Project Management
Discover Financial Services October 2014 - Present
University of Michigan April 2014 - May 2014
Colby Community College March 2013 - May 2013
Professional Educational Services Group January 2004 - February 2013
Eastern Michigan University September 2011 - April 2012
Eastern Michigan University January 2010 - November 2011
Skills
Higher Education, Curriculum Design, Conflict Resolution, Critical Thinking, Technology Integration, Student Affairs, Academic Advising, Student Development and..., Active Listening Skills, Decisive Decision-Making, Student Motivation, Career Counseling, Student Development, Academia, Admissions, Customer Service, Public Speaking
Education
Eastern Michigan University 2010 — 2012
MASTERS OF ARTS, EDUCATIONAL LEADERSHIP
Baker College 2003 — 2006
Bachelor's Degree, Computer Science
Discover Financial Services April 2015 - Present
Orbitz Worldwide January 2014 - April 2015
Avaya October 2010 - February 2012
Avaya labs February 2010 - September 2010
Skills
SIP, Linux, Core Java, C#, Shell Scripting, Win32 API, ActiveX, RPM, MS VC++, DirectShow, DirectX, WCF Services, WPF Development, Tortoise SVN, Windows, Eclipse, .NET, Python, Com, Inno Setup, AQtime, C, WCF, Unix, Perl, Programming, HTTP, SOAP, XML, Web Services, Design Patterns, Object Oriented Design, Debugging
Education
Illinois Institute of Technology 2013 — 2013
Master's degree, Information Technology and Management, 3.9 GPA
Fergusson College 2008 — 2010
Masters, Computer Science
Discover Financial Services May 2015 - August 2015
Emory Infant and Child Lab August 2014 - May 2015
Park District of Highland Park June 2013 - August 2014
Skills
PowerPoint, Microsoft Word, Illustrator, Microsoft Excel, InDesign, Photoshop, SPSS, Marketing, Leadership, Weebly
Education
Emory University - Goizueta Business School 2013 — 2017
BBA, Concentration: Marketing; Double Major: Psychology
Deerfield High School 2009 — 2013
hhgregg July 2013 - Present
Discover Financial Services April 2013 - Present
Discover Card March 2013 - Present
Walmart May 2008 - February 2013
Steve & Barry's October 2004 - January 2005
Skills
Customer Service, Microsoft Technologies, Merchandising, Cashiering, Windows 7, Loss Prevention, Retail Sales, Retail, Telephone Skills, Customer Experience, Microsoft Excel, Call Centers, Social Networking, Facebook
Education
Hocking College 2005 — 2008
Accounting and Business/Management
Eastland-Fairfield Career and Technical Schools 2004 — 2006
Certificate of Completion, Animation, Interactive Technology, Video Graphics and Special Effects
Discover Financial Services Accounts Receivable ClerkMMRG-Barnet Dulaney Perkins Eye CenterMay 2014 - June 2014
Skills
Account Management, Relationship Management, Financial Services, Sales, Sales Management
Education
Erie Community College 1989 — 1991
did not, Graphic Design
West Seneca West Senior High 1969 — 1972
diploma, D.E.C.A.
FIS September 2014 - Present
Fidelity National Information Services July 2013 - August 2014
Rocky Mountain Mortgage Company October 2010 - July 2013
FIS February 2009 - August 2010
Kronos October 2007 - February 2009
Colonial Bank April 2007 - July 2007
SW Florida Community Bancorp, Inc. December 2003 - March 2007
Teleperformance March 2003 - December 2003
Discover Financial Services September 1996 - March 2003
Skills
Customer Service, Time Management, Microsoft Office, Administration, Problem Solving, Process Improvement, Project Management, Outlook, SharePoint, Workforce Management, Strategic Planning, Financial Analysis, Credit Cards, PeopleSoft, Team Building, Training, Customer Satisfaction, Financial Services, Team Leadership, Program Management, Finance, Management, Banking, Business Analysis, Account Management, Analytics, Vendor Management, Software Implementation, Software Documentation, Call Center, Analysis, Microsoft Excel, Payments, Budgets, Access, Credit, Change Management, System Administration, Relationship Management, Lotus Notes, Visio, Risk Management, Payment Card Processing, Kronos, Recruiting, Debit Cards, Call Centers, Accounts Payable, Quality Assurance, Business Process
Education
El Paso Community College 2010 — 2013
Accounting Coursework
University of Phoenix 2009 — 2010
Accounting Coursework
Edison Community College 2005 — 2007
Finance Coursework
Discover Financial Services April 2005 - Present
Skills
Credit Cards, Credit Risk, Credit, Risk Management, Portfolio Management, Business Analysis, Banking, Vendor Management, SDLC, Analytics, Financial Analysis, Process Improvement, Debit Cards, Financial Modeling, Relationship Management, Payments, Predictive Modeling, Call Center, Retail Banking, Financial Risk, Enterprise Risk..., Internal Controls, Sarbanes-Oxley Act
Education
Eastern Illinois University
Bachelor of Science (BS), Accounting
iProspect August 2015 - Present
iProspect July 2014 - July 2015
iProspect April 2012 - July 2014
iProspect August 2011 - April 2012
iProspect November 2010 - August 2011
Discover Financial Services March 2010 - November 2010
Discover Financial Services July 2008 - March 2010
Discover Financial Services July 2007 - July 2008
Discover Financial Services May 2006 - August 2006
Skills
PPC, Online Advertising, Display Advertising, Online Marketing, Google Adwords, SEO, Email Marketing, Marketing Communications, Competitive Analysis, Marketing Strategy, Digital Marketing, Strategy, Marketing
Education
Erikson Institute 2011 — 2014
Master's in Child Development
University of Illinois at Urbana-Champaign - College of Business 2003 — 2007
Bachelor, Business Administration/Marketing
Discover Financial Services March 2015 - Present
Red Fuse Communications May 2014 - January 2015
CRK Calvin Klein January 2013 - May 2013
Fashion Institute of Technology 2009 - 2013
Rachel Ray Talk Show August 2012 - December 2012
Rebecca Minkoff LLC September 2011 - January 2012
Givaudan Fine Fragrances January 2011 - May 2011
Ray Laks Honda January 2007 - October 2008
Skills
Social Media, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Social Media Marketing, Facebook, Advertising, Teamwork, HTML, Trend Analysis, Fashion, Marketing
Education
Fashion Institute of Technology 2009 — 2013
Bachelor of Science (BS), Advertising Marketing Communications
Fashion Institute of Technology, State University of New York 2009 — 2013
Bachelors, Science; Advertising and Marketing Communications
Discover Financial Services May 2012 - Present
JPMorgan Chase September 2004 - May 2012
American Education Services (AES) / PHEAA November 2000 - September 2004
American Education Services (AES) / PHEAA September 1997 - November 2000
American Education Services (AES) / PHEAA August 1995 - September 1998
Skills
Consultive Selling, Solution Selling, Territory Planning, Salesforce.com, Account Management, New Business Development, Business Relationship..., Territory Analysis, Managing Expectations, Sales Process, Relationship Development, Critical Thinking, Highly Analytical, Strategic Planning, Proactivity, Product Development, Client Relationship..., Supervisory Skills, Team Leadership, Independent, Work From Home, Brand Awareness, ROI Accountability, Client Engagement, Sales Management, Customer Negotiations, Pricing Negotiation, Client Retention, Sales Presentations, Customer Presentations, Presentation Development, Public Speaking, Outstanding Customer..., Discovery, Time Management, Budget Management, Value Selling, Market Planning, Business Intelligence, Relationship Management, Sales Operations, Customer Service, Customer Retention, Negotiation, Business Development, Loans, Banking, Student Financial Aid, Telecommuting, Risk Management
Education
Elizabethtown College 1989 — 1994
B.A., Political Science
Saint Rose High School 1985 — 1989
High School, College Prepatory
Discover Financial Services, Inc. February 2009 - Present
Discover Financial Services March 2005 - February 2009
Skills
SQL, Web Development, PHP, XML, HTML, JavaScript, CSS, Perl, Enterprise Software, Business Analysis, Vendor Management, Process Improvement, Business Intelligence, Data Warehousing, Requirements Analysis, IT Management, Disaster Recovery
Education
Eastern Washington University 1980 — 1983
BBSI dba Strategic Staffing October 2013 - February 2014
Teleperformance, USA August 2012 - September 2013
Larry H. Miller Dealerships July 2012 - July 2012
Spherion April 2012 - June 2012
C3/CustomerContactChannels, Inc. September 2011 - April 2012
Progrexion March 2011 - June 2011
Xerox October 2009 - February 2011
Teleperformance, USA December 2010 - December 2010
Discover Financial Services March 2008 - September 2009
Country Inn & Suites by Carlson Bountiful, UT March 2008 - June 2008
Skills
Microsoft Excel, Microsoft Word, Photoshop, Illustrator, 10 Key
Education
Eagle Gate College-Layton 2004 — 2006
Associate of Science (A.S.), Graphic Design
Taylorsville High School 1996 — 1999
High school Diploma, Required
Discover Financial Services August 2012 - December 2013
PetSmart May 2012 - August 2012
Emporia State University Recreation Center September 2009 - May 2012
Skills
Personal Training, Training, Teaching, Fitness, Marketing
Education
Emporia State University 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Health Promotion
Casa Blanca Golf Course April 2014 - July 2014
Ulmers - True Value October 2012 - April 2014
Discover Financial Services April 2008 - September 2012
Skills
Account Management, Call Center, Relationship Management, Vendor Management, Customer Experience, Analytics, Banking, Customer Retention, Process Improvement, Risk Management, Business Analysis, Cross-functional Team..., CRM, Management, Sales, Customer Satisfaction, Strategy, Leadership, Team Building, Forecasting, Training, Team Leadership, Performance Management, Analysis, Call Centers, Operations Management, Pricing, Recruiting, Retail, Competitive Analysis, Time Management, Coaching, Business Development, Credit Cards, Data Analysis, Merchant Services, Payment Card Processing, Finance, Debit Cards
Education
Western Goveners University 2011 — 2014
Bachelor of Applied Science (BASc), Business Administration and Management, General
Everest University-Tampa 2008 — 2011
Associate of Science (AS), Paralegal
St. Alexius Medical Center November 2014 - Present
Claremont Extended Healthcare August 2014 - November 2014
CSI Technologies August 2008 - January 2013
Discover Financial Services May 1986 - September 1992
Skills
Microsoft Office, Microsoft Excel, Management, Leadership, Public Speaking, Healthcare, Microsoft Word, Project Management, Program Management, Nursing, Research, Hospitals
Education
Purdue University Calumet 2014 — 2016
Bachelor's Degree, Registered Nursing/Registered Nurse
Harper College 2010 — 2014
Associate's Degree, Nursing
Harrington Institute 1983 — 1985
BA, Interior Design
Emory University - Goizueta Business School 1976 — 1980
BBA, Management Science
Discover Financial Services August 2013 - Present
Fifth Third Bank April 2011 - August 2013
ABN AMRO Bank December 2005 - January 2009
Skills
SAS programming, SAS, Predictive Modeling, Segmentation, Process Improvement, Data Analysis, SPSS, Credit Risk, Analysis, Analytics, Risk Management, Data Mining
Education
University of Cincinnati College of Business 2009 — 2011
MS, Quantitative Analysis
University of Durham 2004 — 2005
MS, International Money; Finance and Investment; Financial Data Analysis
Discover Financial Services May 2013 - Present
Bright Horizons, College Coach Div 2012 - 2013
JP Morgan Chase 2007 - 2012
Thomson Peterson's 2001 - 2006
New Mexico Student Loans 2001 - 2002
Skills
Public Speaking, Higher Education, Student Financial Aid, Staff Development, Strategic Planning, Marketing, Management, Coaching, Enrollment Management, Budgets, Leadership, Customer Service, Community Outreach, Strategy, Nonprofits, Leadership Development, Sales Operations, Grant Writing, Academia, Program Development, Admissions, Student Affairs, Training, Event Planning
Education
Emerson College 1962 — 1969
BS/MS, Communications
Emerson College
BS, MS, Broadcast Journalism
Centric Consulting June 2013 - Present
Currently seeking new opportunities February 2013 - June 2013
Nicor Gas September 2010 - February 2013
Nicor Gas June 2007 - August 2010
Discover Financial Services March 2005 - June 2007
Eddie Bauer February 2002 - February 2005
Sears April 1995 - January 2002
Safety-Kleen Corp. 1987 - 1995
Skills
SDLC, COBOL, Oracle, DB2, Unix, Business Analysis, Integration, CICS, SQL, Analysis, Requirements Analysis, Mainframe, Visio, IT Management, Project Management, VSAM, Leadership, Cross-functional Team..., Process Improvement, SharePoint, Testing, CRM, Business Intelligence, Endeavor, JCL, MS Project, Data Warehousing, Access, Databases, Resource Management, Vendor Management, PMP, Enterprise Architecture, Requirements Gathering, Disaster Recovery, Cross Functional Team..., Project Coordination, Team Management, Communication, Project Planning, Software Documentation, Crystal Reports, PMO, Software Project..., ETL, Data Modeling, ITIL, WebSphere MQ, Systems Analysis, MTM
Education
Elgin Community College
AAS, Computer Programming
Northern Illinois University
BS, Computer Science
Discover Financial Services December 2014 - Present
Discover Financial Services June 2012 - December 2014
JP Morgan Chase March 2010 - June 2012
JP Morgan Chase October 2008 - March 2010
Bank of America July 2007 - October 2008
Bank of America (Formerly LaSalle Bank, ABN AMRO) January 2005 - July 2007
Bank of America (Formerly LaSalle Bank, ABN AMRO) February 2004 - January 2005
Skills
Computer Information..., Systems Analysis, Business Analysis, Business Requirements, User Acceptance Testing, Systems Modeling, Quality Assurance, Systems Administration, Project Management, Visio, Microsoft Office Suite, SQL, Oracle, Process Improvement, Applications Coding, Data Analysis, IVR, Reporting, Credit Cards, Banking Applications..., Leadership, Planning, Troubleshooting, Banking, Financial Services, Access, Analysis, Microsoft Office, Relationship Management, Requirements Gathering
Education
Roosevelt University 2005 — 2007
MBA, Computer Information Systems
Eastern Illinois University 2000 — 2003
B.Sc Business, Computer Information Systems
Friedrich - List - Schule Ulm, Germany
Degree in Business (kaufmännische Abschluss. IHK), Business
Discover Financial Services July 2015 - Present
Composites One June 2014 - October 2014
Nexeo Solutions, LLC June 2013 - June 2014
Nexeo Solutions, LLC April 2011 - May 2013
Ashland Inc 2007 - 2011
BMW Financial Services 1996 - 2006
Skills
Credit Analysis, Supervisory Skills, Credit Risk, Credit, Quality Assurance, Report Writing, Reporting & Analysis, CRM, Process Improvement, Analysis, SAP, SAP BW, Regression Testing, Lean Six Sigma, Lines Of Credit, Leadership, Management, Customer Service, Team Building, Microsoft Office, Financial Analysis, Accounting, Microsoft Excel, Public Speaking
Education
University of Phoenix 2002 — 2004
Master of Business Administration (MBA), eBusiness
Eastern Michigan University 1991 — 1996
Bachelor of Business Administration (BBA), Marketing
Jane Hamley Wells July 2015 - Present
Discover Financial Services September 2013 - Present
UHC August 2012 - January 2013
Schawk September 2010 - March 2012
Greenleaf Media January 2010 - September 2010
Cinquino+co May 2009 - August 2009
Bachrach Menswear April 2008 - November 2008
Phillips Van Heusen February 2005 - April 2008
Skills
Illustrator, Concept Development, InDesign, Catalogs, Packaging, Advertising, Image Manipulation, Direct Mail, Photoshop, Web Design, Dreamweaver, Flash, Art, POS, Graphics Software, Marketing, Editing, Art Direction, Corporate Identity, Graphic Design, Graphics
Education
The School of the Art Institute of Chicago 2011 — 2011
Certificate Program, Web Design
Fashion Institute of Technology 2003 — 2004
AAS, Graphic Design
Polytechnic University 1999 — 2002
BS, Computer Science
Grainger March 2014 - Present
Hilton Worldwide 2009 - 2014
Discover Financial Services 2006 - 2009
Accenture January 2004 - May 2006
Realization Technologies April 2000 - December 2003
McKinsey & Co January 1997 - March 2000
Skills
Strategy, Big Data, Line Management, Customer Loyalty, Marketing, Analytics, Customer Insights, Direct Marketing, CRM, Management Consulting, Customer Insight, Relationship Marketing, Brand Loyalty, P&L Management, Start-ups, Marketing Strategy, Management, Leadership, Segmentation, Entrepreneurship, Business Strategy, Sales, Digital Marketing, Business Development, Public Relations, Advertising, Brand Management, Loyalty Programs, Customer Acquisition, Business Intelligence, Marketing Research, Strategic Partnerships, Competitive Analysis, Digital Analytics, Data Governance, Operations Management, Customer Retention, Product Management, E-commerce, Web Analytics, Marketing Management, Consulting, Market Analysis, Lead Generation, Multi-channel Marketing, Change Management, Online Marketing, Database Marketing, Customer Experience, Market Research
Education
University of Iowa 1991 — 1996
PhD, Marketing/Statistics
Faculty of Management Studies - University of Delhi 1986 — 1988
MBA
Indian Institute of Technology, Delhi 1982 — 1986
B Tech
Google August 2015 - August 2015
Colgate Palmolive June 2015 - August 2015
Discover Financial Services May 2014 - August 2014
Junior Achievement of New Jersey June 2013 - August 2013
Skills
Leadership, Marketing, Time Management, Microsoft Excel, Spanish, Sales, Event Management, Program Management, Social Media, Customer Service, Social Networking, Team Management, Retail
Education
Indiana University - Kelley School of Business 2012 — 2016
Bachelor's Degree, Marketing, Sales and Business Analytics
ESADE Business & Law School
Bachelor's Degree, Marketing, 4.0
Marlboro High School 2008 — 2012
Discover Financial Services December 2014 - Present
Discover Financial Services March 2014 - April 2015
Allstate October 2013 - March 2014
Allstate January 2013 - October 2013
Allstate Insurance Co. May 2012 - December 2012
Vaya Group September 2008 - March 2012
Leadership Capital Partners October 2006 - March 2007
Skills
Coaching, Leadership Development, Performance Management, Talent Management, Leadership, Employee Training
Education
Elmhurst College
Masters, Business Administration
Elmhurst College
Masters of Arts, Industrial/Organizational Psychology
Oakland University
Bachelors of Arts, Psychology
Waterway Guide June 2006 - Present
Alexander Samuels Realty Group LLC January 1998 - Present
Skipper Bob Publications January 2009 - January 2010
SPS Payment Systems 1988 - 1999
Dean Witter 1985 - 1988
Discover Financial Services 1985 - 1988
Sears, Roebuck and Co. 1963 - 1985
Skills
Strategic Planning, Budgets, Customer Service, Microsoft Excel, Accounting, Microsoft Word, Bookkeeping, Microsoft Office, Financial Analysis, PowerPoint, Accounts Payable, Public Speaking, Due Diligence, Team Building, Accounts Receivable, Small Business, Process Improvement, Outlook, Project Management, Technical Writing, Yachting, Property Management, Internet, Operating Systems, Leadership, Financial Reporting, Retail, Social Networking, New Business Development, Account Management, Sailing, Time Management, Business Planning, Training, Boat
Education
Fairleigh Dickinson University
BS, Accounting, Business Mgt
University of Illinois at Urbana-Champaign
CPA, Accounting
W.W. Grainger August 2011 - Present
Grainger August 2009 - July 2011
Discover Financial Services September 2004 - May 2009
DoubleClick, Inc. March 2003 - August 2004
FMP Direct, Inc. September 1998 - March 2003
Skills
Cross-functional Team..., E-commerce, Marketing, Integrated Marketing, Database Marketing, Direct Marketing, SAP, Project Management, Creative Direction, Management, Business Process, Analytics, Email Marketing, B2B, Competitive Analysis, Product Management, Leadership, Account Management
Education
Ferris State University 1992 — 1997
Bachelor of Science, Marketing
Midland High School
Northern Trust Bank July 2015 - Present
J.P. Morgan June 2015 - July 2015
Eternity Bros. Transportation Inc February 2014 - April 2015
Discover Financial Services July 2013 - December 2013
Charles Schwab September 2012 - March 2013
North Carolina State University August 2010 - May 2012
Greenhawk Corporation June 2011 - August 2011
VIPCAR Global LLC July 2008 - August 2010
RTI International (through Greene Resources) February 2009 - August 2009
CMP June 2007 - June 2008
Skills
Financial Analysis, Multicultural..., Corporate Development, International..., Consultancy, PowerPoint, Excel, Derivatives, Firm Valuation, Global Strategy, Strategic Alliances, SAP FI, Data Analysis, Financial Modeling, Business Analysis, Financial Accounting, Private Equity, Restaurant Management, Equity Research, Microsoft Excel, Valuation, SAP, Process Improvement, Business Process..., Leadership, Corporate Finance, Analysis, Finance, Mergers & Acquisitions, Management, Economics, Budgets, Program Management, Managerial Finance, Visio, Consulting
Education
North Carolina State University 2010 — 2012
MBA, Financial Management and Supply Chain
East Carolina University 2005 — 2007
MA, International Studies
International Christian University (Kyiv) 1998 — 2003
BBA, Management
MILP 1997 — 1999
Discover Financial Services January 2015 - Present
Discover Financial Services September 2013 - January 2015
Skills
Banking, Call Centers, Credit, Customer Service, Leadership, Management, Microsoft Excel, Process Improvement, Project Management
Education
Glendale Community College 2012 — 2014
Associate of Arts (AA), Audio Production Technologies
Eastern Arizona College 2011 — 2012
Generals, Generals
Morenci High School 2009 — 2012
The Mars Agency April 2014 - August 2015
The Mars Agency July 2012 - April 2014
Aimia Inc November 2011 - July 2012
Comcast June 2010 - November 2011
GlobalHue September 2007 - November 2009
AAA August 2004 - September 2007
Discover Financial Services 2000 - 2004
Direct Buy August 1999 - July 2000
Skills
Marketing Strategy, Strategic Partnership..., Loyalty Marketing, Project Management, Client Relationship..., Marketing Management, Event Marketing, Sponsorship Development, CRM, Event Planning, Direct Marketing, Shopper Marketing, Account Management, Customer Acquisition, Cross-functional Team..., Advertising, Leadership, Integrated Marketing, Direct Mail, Marketing Communications, Customer Retention, Sponsorship, Strategy, Marketing, Partnerships, Management, Digital Marketing
Education
Florida Institute of Technology 2009 — 2011
M.B.A., Marketing
University of Michigan 1994 — 1999
B.A, English Language and Literature
Central High School of Philadelphia 1990 — 1994
Visa May 2011 - Present
PULSE EFT Association March 2006 - April 2011
Discover Financial Services December 1998 - April 2011
Our Lady of Perpetual Help 1994 - April 2011
Discover Network 2005 - 2006
Discover Financial Services October 2000 - January 2005
Discover Financial Services January 1999 - September 2000
On-line Financial Services Inc. January 1998 - December 1998
On-line Financial Services Inc. March 1997 - December 1997
Cash Station May 1995 - March 1997
Skills
Credit Cards, Payments, Product Management, Mobile Payments, Payment Systems, Electronic Payments, Debit Cards, Forecasting, Management, Start-ups, Credit, Analytics, Relationship Management, Merchant Services, Vendor Management, Transaction Processing, Cross-functional Team..., Cards, CRM, Financial Services, Leadership, Product Development, Payment Card Processing, Program Management, Acquiring, E-payments, Portfolio Management, Analysis, Executive Management, Integration
Education
Eastern Illinois University 1971 — 1975
BA, English; Teacher Certification
AmeriSave Mortgage Corporation August 2015 - Present
Discover Financial Services June 2012 - August 2015
Lending Tree Loans March 2011 - June 2012
SurePoint August 2010 - March 2011
Skills
Underwriting, Certified Mortgage..., Credit Analysis, Loans, Financial Analysis, Leadership, USDA, Process Improvement, First Time Home Buyers, Coaching, Real Estate, Investment Properties, Sales, Mortgage Lending, Customer Service, Financial Forecasting, Mortgage Servicing, Strategic Planning, Mortgage Banking, FHA, Banking, Finance, Refinance, Time Management, Workshop Facilitation, Risk Management, Residential Mortgages, Credit, Human Resources, Training, VA loans, FHA financing, Mortgage Underwriting, Loan Origination, Consumer Lending, Loss Mitigation
Education
United States Marine Corps 2005 — 2010
Active Duty Officer, Leadership, Diversity, Communication
Embry-Riddle Aeronautical University 2005 — 2009
Aeronautical Science, Flight, Psychology, Business
Allstate Insurance, The Golden Insurance Group June 2015 - Present
Discover Financial Services April 2014 - November 2014
Allstate Insurance March 2009 - April 2014
Discover Financial Services 2014 - 2014
Allstate Financial April 2008 - March 2009
Allstate Insurance March 2002 - February 2008
Accenture February 1999 - September 2001
Andersen Consulting February 1998 - February 1999
CARA Corporation January 1997 - February 1998
Skills
Leadership, Change Management, Start-ups, Human Resources, Insurance, Property & Casualty..., Life Insurance, General Insurance, Process Improvement, Leadership Development, Health Insurance, Training, Business Process...
Education
Georgia State University 1995 — 1996
MS, Human Resource Development
Emory University 1991 — 1995
BA, Religion
Merchant e-Solutions August 2015 - Present
Discover Financial Services January 2015 - August 2015
Discover Financial Services July 2013 - December 2014
Skills
Market Research, Analytics, Social Media, Strategy, Marketing, International Business, International Marketing, Global Strategy, Global Business..., Spanish, Modern Standard Arabic, Egyptian Colloquial..., Hindi, Entrepreneurship, Business Strategy, Business Development, Data Analysis
Education
University of Southern California 2009 — 2013
B.S., Business Administration; Minor in Dance, Minor in Middle Eastern Studies
ESADE Business School 2011 — 2011
International Business, Brand Management
Discover Financial Services December 2014 - Present
Popular Community Bank March 2002 - December 2014
American Bar Association January 2001 - February 2002
McCullum Associates, Inc. October 1995 - December 2000
Skills
Bilingual-English/Spanis..., Executive..., Customer Service, Event Planning, Research, Outlook, Sales, Spreadsheets, Administrative..., Editing, Sales Presentations, Life & Health Insurance..., PowerPoint
Education
Elgin Community College 1996 — 1998
Some College, Business Administration and Management, General
Jones Metropolitan High School 1992 — 1996
High School, General Studies
Discover Financial Services March 2015 - Present
Skills
Manual QA testing, GUI Testing, Backend testing, QTP, SQL, XML, Quality Center, Regression Testing, SDLC, Automated Software..., Software Testing Life..., test case design, front end testing, Microsoft Office, HTML, Blackbox testing, Test Cases, VBScript, HP QTP, HP Quality Center
Education
Eastern Michigan University 2003 — 2006
Bachelors Degree
Schoolcraft College 2000 — 2002
Associates in Science
Freelance July 2013 - Present
Need a Notary December 2012 - Present
Discover Financial Services December 2008 - April 2010
D.E.M.O. June 2005 - February 2008
Skills
Customer Service, Notary Public, Microsoft Word, Team Building, Sales, Microsoft Office, Microsoft Excel, PowerPoint, Public Speaking, Marketing, Data Entry, Training, Inventory Management, Retail, Signing Agent, Entertainment, Social Media, Social Networking, Leadership, Event Management, Fundraising, Marketing Strategy, Event Planning, Social Media Marketing
Education
El Camino College 2012 — 2013
Business Administration and Management, General
West Los Angeles College
Business Administration and Management, General
Collabera January 2015 - Present
CIty of West Chicago May 2013 - Present
Allstate January 2013 - January 2015
Apex Systems June 2012 - January 2013
Discover Financial Services October 2010 - July 2012
Collins Consulting November 2009 - August 2010
United Airlines February 2006 - August 2008
Household International April 2001 - September 2003
GE Capital, Auto Financial Services June 1996 - January 2001
Skills
Process Improvement, Management, Vendor Management, SDLC, Team Building, Program Management, Business Analysis, PMO, Project Management, Change Management, Project Portfolio..., Visio, PMP, Business Process..., Cross-functional Team..., SharePoint, Risk Management, Six Sigma, MS Project, Human Resources, IT Strategy, Project Planning, Integration, Requirements Analysis, Software Project..., Budgets, Software Documentation, Training, Enterprise Software, Business Process, Disaster Recovery, Analysis, Information Technology, Resource Management, Requirements Gathering, IT Management, Team Leadership, CRM, ITIL, IT Service Management, Enterprise Architecture, Project Delivery, Business Intelligence, Agile Methodologies
Education
Elmhurst College 1976 — 1980
B.S., Management, Economics, Marketing
PAi April 2014 - Present
PAi April 2012 - April 2014
PAi March 2008 - April 2012
Discover Financial Services January 2007 - March 2008
Associated Bank January 2005 - January 2007
Ameriprise Financial July 2004 - February 2005
Skills
Employee Relations, Talent Management, Performance Management, Onboarding, Employee Benefits, Benefits Administration, Recruiting, Talent Acquisition, Succession Planning, Applicant Tracking..., College Recruiting
Education
University of Wisconsin-Green Bay 1997 — 2000
Bachelor's, Business Management w/HR emphasis
Edgewood College 1993 — 1995
Discover Financial Services April 2014 - Present
Free lance September 2008 - Present
Free lance September 2008 - Present
C.A.S Music Productions, LLC May 2011 - September 2013
Family Dollar July 2012 - June 2013
Sabella Recording Studios March 2012 - May 2012
Five Towns College September 2011 - May 2012
FYE 2006 - 2008
Skills
Recording, Music Production, Audio Post Production, Sound Editing, Pro Tools, Audio Engineering, Professional Audio, Audio Editing, Mastering, Microsoft Word, Microsoft Excel, Microsoft Office, Mixing, Sound Mixing, Logic Pro, Final Cut Pro, Sound Design, Band
Education
Five Towns College 2008 — 2012
Bachelor's degree, Business Management & Audio Technology
Five Towns College 2008 — 2012
Bachelor's degree, Business Managment
Instant E-Training March 2011 - Present
Sears Holdings Corporation January 2010 - March 2011
Discover Financial Services July 2007 - March 2010
iEmployee March 2005 - June 2007
Pacific Time November 2003 - January 2005
Skills
Social Media Marketing, Email Marketing, Relationship Marketing, PPC, Team Building, Business Strategy, SEM, SEO, Brand Management, Lead Generation, Google Adwords, E-commerce, Marketing Strategy, Online Marketing, Marketing Research, Public Relations, B2B, Market Research, Marketing Communications, Social Media, Web Marketing, Digital Marketing, Strategy, Web Design, Advertising, Direct Marketing, Keyword Research, Marketing, Mobile Marketing, Business Development, Digital Strategy, Google Analytics, Web Analytics
Education
Eckerd College 1997 — 2000
B.A., International Business & Marketing
Estrella Mountain Community College September 2013 - December 2014
Discover Financial Services February 2009 - June 2010
State of Arizona April 2007 - March 2008
CVS Pharmacy November 2004 - March 2007
Skills
Customer Service, Typing, Professional Phone..., Microsoft Office, Microsoft Excel, Microsoft Word, Social Networking, Facebook, Twitter, Google Chrome, Administrative..., Retail, Collections, Data Entry, 10 Key, Face-to-face..., Leadership, Communication
Education
Estrella Mountain Community College 2013 — 2015
Associate of Arts (AA), Associate in General Studies (AGS), General Studies for transfer
Discover Financial Services May 2015 - Present
Gold Canyon September 2011 - Present
Total Wine & More February 2013 - April 2015
It's A Grind Coffee House April 2012 - December 2012
Pier 1 Imports September 2011 - April 2012
Daron Halle Chiropractic May 2006 - February 2010
Starbucks April 2004 - May 2006
Target September 2000 - December 2004
Skills
Team Building, Customer Service, Retail, Organizational..., Communication, Experienced Trainer, Time Management, Interpersonal Skills, Problem Solving, Team Motivation, Creative, Recruiting, Sales, Group Presentations, Marketing, Event Management, Coaching, Public Relations, Social Networking
Education
Estrella Mountain Community College 2010 — 2011
Business
eBay February 2015 - Present
eBay Inc September 2012 - January 2015
Discover Financial Services May 2011 - September 2012
Industrial and Commercial Bank of China July 2010 - April 2011
Skills
SAS, SQL, Analytics, Market Research, Analysis, Data Analysis, Financial Modeling, VBA, Data Modeling, FRM (Financial Risk..., Corporate FP&A, Risk Analytics, Product Analytics
Education
East China Normal University 2006 — 2011
Bachelor, International Finance
East China Normal University 2006 — 2010
Bachelor, Mathematics
Discover Financial Services February 2013 - Present
Junior Achievement of Chicago July 2012 - February 2013
Junior Achievement of Chicago July 2011 - July 2012
Junior Achievement of Chicago January 2010 - July 2011
Save A Star Drug Awareness Foundation October 2009 - January 2010
Skills
Recruiting, Non-profits, Community Outreach, Training, Management, Volunteer Management, Fundraising, Program Development, Grant Writing, Event Planning, Public Speaking, Leadership, Program Management, Strategic Planning, Research, Advertising, Budgets, Nonprofits, Public Relations, Spanish, Leadership Development, Marketing Strategy, Team Building, Marketing
Education
Penn State University 2012 — 2012
Certificate in Managerial Effectiveness
Eastern Illinois University 2005 — 2009
B.A., Political Science, International Relations
University of Virginia
Semester at Sea
Universidad de Veritas
Spanish Language and Literature
Student February 2013 - Present
Discover Financial Services April 2012 - February 2013
LendingTree November 2010 - March 2012
Skills
Microsoft Office, Loan Origination, Finance, Mortgage Banking, Banking, FHA, Credit Analysis, Loans, Investment Properties, Mortgage Lending, Real Estate, USDA, Underwriting, Financial Analysis, Credit, Refinance, Residential Mortgages, First Time Home Buyers
Education
Flinders University 2013 — 2015
Master's degree, Maritime Archaelogy
University of Kentucky 2005 — 2010
BA/BA, Political Science/History
Discover Financial Services June 2014 - Present
Discover Financial Services February 2013 - June 2014
Discover Financial Services February 2012 - February 2013
Crate & Barrel July 2010 - February 2012
Abbott Laboratories June 2009 - August 2009
State Farm Insurance May 2008 - August 2008
Skills
Microsoft Office, Lotus Notes, Organizational Structure, Russian, Direct Marketing, Cross-functional Team..., Web Marketing, Analytics, Email Marketing, Integrated Marketing, Direct Mail, Campaign Management, Digital Marketing, Creative Development, Creative Strategy, Facebook, Marketing, Online Marketing, CRM, Social Media Marketing, Multi-channel Marketing, Strategy, Sales, Marketing Communications, Creative Direction, Interactive Marketing, Segmentation, Customer Acquisition, Advertising, Brand Management, Marketing Research, Lead Generation, Market Planning, Marketing Strategy, Online Advertising, Market Research, Web Analytics, Database Marketing, E-commerce, Customer Retention, Management, Mobile Marketing, Google Analytics, PPC, Sales Operations, SEM, Digital Strategy, Marketing Management, Competitive Analysis, Product Marketing
Education
Northwestern University 2012 — 2014
Masters, M.S. Integrated Marketing Communications
Eastern Illinois University 2006 — 2010
Bachelors, Marketing
Cole-Parmer July 2015 - Present
Confidential Assignments September 2014 - July 2015
Discover Financial Services September 2013 - September 2014
United Holding of USA, LLC/United Accounting and Tax March 2011 - May 2013
Cobalt Finance June 2007 - June 2010
DSC Logistics February 2006 - June 2007
Navistar Inc September 1999 - February 2006
Navistar Inc September 1997 - September 1999
Klayman & Korman LLC December 1994 - June 1997
Bernard A. Affetto & Co January 1992 - December 1994
Skills
Coaching, Visio, Accounting, Payroll, Quickbooks, JD Edwards, Manufacturing, Distribution, Logistics, Excel, Organizational..., Budget Analysis, Leasing, Commercial Banking, Loan Documentation, Financial Analysis, Financial Accounting, Financial Reporting, Auditing, Internal Audit, Process Improvement, SOX, Property Tax, Federal Tax, State Taxation, PeopleSoft, General Insurance, Consolidated Reporting, Budgets, Analysis, Sarbanes-Oxley Act, Financial Statements, Internal Controls, General Ledger, Cash Management, Finance, CPA, Sarbanes-Oxley, Risk Management, Financial Audits, Tax Preparation, Variance Analysis, GAAP, Account Reconciliation, Consolidation, Revenue Recognition, Hyperion Enterprise, Cash Flow, Tax Accounting, Employee Benefits
Education
Elmhurst College 1988 — 1992
BS, Accounting
Elmwood Park HS
WA Department of Social & Health Services May 2013 - Present
BW Enterprises, LLC 2007 - January 2014
Prestige Financial Services, Inc. December 2011 - November 2012
Discover Financial Services January 2010 - December 2011
Progressive Insurance 2003 - 2007
Skills
Financial Analysis, Budgets, Team Building, Insurance, Management, Leadership, Negotiation, Credit Analysis, Liability Analysis, Policy Analysis
Education
Washington State University - College of Business and Economics 1998 — 2000
BA, Human Resources & Business Management
Eastern Washington University 2002 — 2002
MBA, Business Administration, Management and Operations
Discover Financial Services December 2012 - Present
Discover Financial Services August 2012 - December 2012
Discover Financial Services January 2012 - August 2012
Discover Financial Services May 2011 - December 2011
Habitat for Humanity September 2010 - May 2011
PRSSA September 2010 - May 2011
The Agency August 2010 - May 2011
The Agency August 2010 - May 2011
Discover Financial Services May 2010 - August 2010
Doudna Fine Arts Center January 2010 - May 2010
Education
Eastern Illinois University 2007 — 2011
Bachelor of Arts, Communication Studies; Public Relations & Advertising Minor
Discover Financial Services September 2014 - Present
Discover Financial Services July 2010 - Present
Discover Financial Services May 2008 - October 2010
Discover Financial Services December 2006 - May 2008
Discover Financial Services November 2005 - December 2006
MBNA July 2005 - November 2005
MBNA April 2004 - July 2005
MBNA September 2003 - April 2004
MBNA November 2002 - September 2003
MBNA January 2002 - November 2002
Skills
Process Improvement, Leadership, Management, CRM
Education
Emerson College 1994 — 1998
BFA, Performing Arts
Notre Dame Prep 1990 — 1994
Zions Bancorporation March 2011 - Present
Snelling November 2007 - December 2008
Discover Financial Services October 2004 - October 2006
Skills
Customer Service, Management, Temporary Placement, Talent Acquisition, Cross-functional Team..., Salesforce.com, Process Improvement, Financial Services, Call Centers, Human Resources, Employee Benefits, Banking, Customer Retention, Strategic Planning, Team Motivation, Delegation, Purchasing Negotiation, Client Relations, Cross-training, Collaborative Problem..., Strategic Thinking, Critical Thinking, Leadership, Microsoft Excel, Training, Team Building
Education
University of Phoenix 2010 — 2012
Bachelor's Degree, Global Business Management
Fashion Institute of Design & Merchandising 2006 — 2007
Product Development
Salt Lake Community College 2002 — 2004
Associate's Degree, Cosmetology/Cosmetologist, General
Discover Financial Services July 2005 - January 2010
PricewaterhouseCoopers June 1998 - July 2003
Skills
Financial Analysis, Business Strategy, Financial Modeling, Process Improvement, Business Analysis
Education
The University of Texas at Austin - Red McCombs School of Business 2003 — 2005
MBA
Florida State University - College of Business 1994 — 1998
Bachelor, Management Information Systems
ESADE Business & Law School 2005 — 2005
Lake Forest Academy December 2014 - Present
Arlington Industries February 1998 - November 2014
Elek-Tek, Inc. 1997 - 1997
Discover Financial Services 1996 - 1997
Follett Higher Education Group 1995 - 1996
Skills
Cloud Computing, Disaster Recovery, Network Security, Virtualization, Cisco Technologies, IT Operations, Information Technology, IT Service Management, Network Design, Active Directory, IT Management, Enterprise Software, VoIP, Windows Server, WAN, VPN, Data Center, Microsoft Technologies, SaaS, Security, Networking, Salesforce.com, Firewalls, Management, Unified Communications, DNS, Network Administration, Storage, System Administration, VMware, Amazon Web Services..., Cisco IOS, Servers, Vendor Management, Microsoft Exchange, Project Management, Strategic Planning
Education
Eastern Illinois University
Bachelor's Degree
Discover Financial Services December 2000 - Present
JPMorgan Chase August 1984 - October 1999
Skills
Credit Cards, Risk Analytics, Payments, Payment Card Processing, Electronic Payments, Financial Risk, Analytics, Project Management, Fraud
Education
Elgin Community College 1985 — 1987
Associates in Science, Accounting
Discover Financial Services September 2012 - Present
Discover Financial Services December 2005 - October 2012
Discover Financial Services April 2000 - December 2005
MBNA March 1993 - April 2000
COIN Financial Systems, Ltd 1988 - 1991
Skills
Enterprise Architecture, IT Strategy, SDLC, Business Analysis, Analytics, Information Technology, Credit Cards, Risk Management, Data Warehousing, Process Improvement, Financial Services, Vendor Management, Banking, Infrastructure, Project Management, Business Intelligence, Strategy, Portfolio Management, Disaster Recovery, Data Modeling
Education
Emory University - Goizueta Business School 1990 — 1992
MBA, Finance/Marketing
Emory University - Goizueta Business School 1983 — 1987
Guaranteed Rate August 2015 - Present
Discover Financial Services September 2012 - August 2015
Carlisle & Gallagher Consulting Group October 2008 - September 2012
LendingTree August 2000 - October 2008
DIMON International 1998 - 2000
Skills
SDLC, Analytics, Process Improvement, Business Intelligence, E-commerce, Project Management, Business Analysis, Software Project..., Product Management, CRM, Agile Methodologies, Requirements Analysis, Enterprise Software, Management Consulting, Strategy, Databases, Enterprise Architecture, Leadership, Program Management, Management, Vendor Management, Business Process..., IT Strategy
Education
East Carolina University 1994 — 1999
BSBA, Management Information Systems
Discover Financial Services June 2013 - Present
Discover Financial Services January 2012 - June 2013
Pattern Recognition July 2009 - February 2012
Kaleidoscope June 2007 - July 2009
Chicago Python Users Group (ChiPy) 2008 - 2009
University of Illinois at Chicago August 2005 - May 2007
University of Illinois at Chicago May 2000 - May 2005
University of Illinois at Chicago's Electronic Visualization Laboratory 2000 - 2005
Acutherm 1998 - 2000
Skills
Linux, MySQL, PHP, Java, Software Development, CSS, jQuery, SQL, Web Development, Web Applications, Databases, Windows, Troubleshooting, Distributed Systems, C, OpenGL, Operating Systems, JavaScript, HTML, Programming, OS X, Web Services, Computer Science, Shell Scripting, Machine Learning, Apache, Research, Software Design, Software Documentation, Microsoft Office, Mobile Applications, User Interface Design, Python, SAS programming, Teradata, SAS, Data Mining, XML, C++, AJAX
Education
Indiana University Bloomington 2009 — 2012
Certificate, Instructional Systems Technology
University of Illinois at Chicago 2000 — 2005
Master of Science, Computer Science
Elmhurst College 1995 — 2000
Bachelor of Science, Computer Science
J.P. Morgan February 2015 - Present
Discover Financial Services June 2013 - February 2015
viaPeople, Inc. September 2007 - July 2012
The Chicago School of Professional Psychology August 2007 - December 2010
Wonderlic, Inc. June 2005 - May 2007
Experian Marketing Services June 1999 - May 2004
Skills
360 Feedback, Succession Planning, Executive Coaching, Performance Management, Talent Management, Leadership Development, Project Management, Training, Employee Surveys, Facilitations, 9 Box, Career Path Planning, Facilitators, Organizational..., Human Resources, High Potential Programs, Communications Planning, Coaching, Leadership, Employee Engagement, Management, Organizational..., Consulting
Education
The Chicago School of Professional Psychology 2002 — 2004
Master of Arts, Industrial/Organizational Psychology
Elmhurst College 1995 — 1999
BS, Business Management
General Dynamics Infomation Technology October 2014 - Present
General Dynamics Information Technology October 2014 - Present
University of Phoenix February 2010 - October 2014
CSK Auto December 2007 - August 2009
Discover Financial Services 1986 - 2007
Skills
Employee Relations, Affirmative Action, Employee Engagement, HR Policies, Performance Management, Union Avoidance, Talent Management, Benefits, Partnering, Grievances, PeopleSoft, Policy, Conflict Resolution, ADP, Management Development, Feedback, Employee Benefits, Coaching, Employment Law, Investigations, Compliance, Special Projects, Change Management, Onboarding, Human Resources, Recruiting, ADP Payroll, HRIS, Deferred Compensation, Benefits Administration, Training, Succession Planning, Labor Relations, New Hire Orientations, Talent Acquisition, FMLA, College Recruiting, Interviews, Hiring, Career Development, Employee Training, Job Descriptions, Personnel Management, Organizational..., Applicant Tracking..., Taleo, Resume Writing, Temporary Placement, Leadership, Team Building
Education
Farmingdale State College
Discover Financial Services July 2013 - Present
Discover Financial Services July 2012 - Present
Discover Financial Services September 2010 - August 2012
JP Morgan Chase March 2001 - September 2010
JPMorgan Chase 2001 - September 2010
SubmitOrder.Com February 1999 - March 2000
Skills
Human Resources, Temporary Placement, New Hire Orientations, Applicant Tracking..., Onboarding, Talent Acquisition, Workforce Planning, Talent Management, HRIS, Employee Relations, Employee Engagement, Recruiting
Education
Franklin University 2002 — 2004
BS, Human Resources
Eastern Michigan University 1994 — 1998
BS, Organization Communication
BMO Financial Group January 2015 - Present
BMO Financial Group April 2014 - January 2015
Discover Financial Services December 2013 - March 2014
North Community Bank October 2009 - November 2013
ABN AMRO 2005 - May 2009
Hillshire Brands 2004 - 2005
SunGard Financial Systems 2000 - 2004
MF Global 1994 - 2000
Skills
Regulatory Risk, Regulatory Reporting, Credit Analysis, Credit Control, Interest Rate Risk..., Information Security..., Loan Modifications, Financial Modeling, Process Modeling, Internal Audit, Compliance Audits, IT Audit, Accounts Receivable, Internal Controls, AML, Accounting, Auditing, Financial Risk, Operational Risk..., Fraud, CISA, Sarbanes-Oxley Act, Quality Auditing, Financial Analysis, Portfolio Management, Capital Markets, Securities, Information Security, Regulations, Commercial Banking, Financial Reporting, Credit Risk, Asset Management, Enterprise Risk..., Banking, Risk Management, Credit, Operational Risk, Loans, Management, Treasury Management, Compliance
Education
Keller Graduate School of Management of DeVry University 1988 — 1991
MBA, Accounting
Florida Atlantic University 1980 — 1984
BBA, Finance
Discover Financial Services April 2014 - Present
Discover Financial Services May 2011 - April 2014
Discover Financial Services March 2010 - May 2011
Discover Financial Services May 2008 - March 2010
Discover Financial Services September 2006 - May 2008
Kraft 2004 - 2006
Glenview State Bank 2001 - 2006
Skills
Management, Marketing Communications, Leadership, Payments, Credit Cards
Education
Lake Forest Graduate School of Management 2007 — 2009
MBA
Elmhurst College 2002 — 2004
Bachelor of Science, Marketing
First Direct Lending March 2015 - Present
Discover Financial Services December 2013 - February 2015
Discover Home Loans June 2012 - December 2013
LendingTree, LLC 2007 - June 2012
HLC Escrow February 2003 - September 2007
E*TRADE Financial 2001 - 2003
Skills
Mortgage Banking, Loan Origination, Residential Mortgages, Mortgage Lending, FHA, Banking, Loans, Credit, Refinance, Financial Services, Management, Finance, Sales, Escrow, Real Estate
Education
El Camino College 1994 — 1997
Discover Financial Services January 2015 - Present
Discover Financial Services January 2014 - December 2014
Discover Financial Services August 2011 - December 2013
Discover Financial Services November 2007 - August 2011
ETA/Cuisenaire 2006 - 2007
Quill October 1996 - December 2005
Skills
Database Marketing, Cross-functional Team..., E-commerce, Budgeting, Marketing Strategy, Direct Marketing, Segmentation, SEO, Direct Mail, Multi-channel Marketing, Account Management, Business Analysis, Campaign Management, CRM, Analytics
Education
Eastern Illinois University
Bachelor's degree
Discover Financial Services March 2011 - Present
Discover Financial Services January 2011 - August 2011
Citibank March 1993 - December 2010
Skills
Onboarding, HRIS, Talent Acquisition, Applicant Tracking..., Employee Relations, Human Resources, Talent Management, Employee Benefits, Deferred Compensation, PeopleSoft, Succession Planning, Recruiting, Employee Engagement, Workforce Planning
Education
Finger Lakes Community College
Associate's degree
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas October 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma, Texas & Montana September 2011 - Present
Health Care Services Corporation (Blue Cross Blue Shield of IL, TX, NM, OK) May 2004 - September 2011
Discover Financial Services 1999 - 2001
Kemper Insurance 1990 - 1999
Skills
Enterprise Architecture, IT Strategy, Vendor Management, Solution Architecture, Business Process..., SDLC, Integration, Architecture, PMO, Analytics, Project Portfolio..., Business Analysis, Governance, Process Improvement, Software Project..., Consulting, Strategy, Business Process, Requirements Analysis, PMP, Business Intelligence, ITIL, Program Management, Agile Methodologies, IT Management, SOA, Cloud Computing, Cross-functional Team..., Outsourcing, Architectures, CRM, Resource Management, Disaster Recovery, Enterprise Software
Education
Eastern Illinois University 1986 — 1990
Bachelor of Science (BS), Computer/Information Technology Administration and Management
Wheeling High School 1982 — 1986
Mapleleaf Cabinets, Inc. August 2014 - Present
Gartner Productions 2008 - Present
Metcom Studios 2006 - Present
Park City Entertainment, Inc. 2004 - 2006
Discover Financial Services 1999 - 2004
Skills
Budgeting, Customer Service, Risk Management, Customer Relations, Team Building, Microsoft Office, Coaching, Excel, Promotions, Strategic Planning, Accounting, Advertising, Analysis, Budgets, Business Planning, Contract Negotiation, Financial Reporting, Leadership, Management, Marketing, Microsoft Excel, Microsoft Word, Negotiation, Payroll, Performance Management, Process Improvement, Social Media, Team Leadership
Education
Florida Atlantic University 1979 — 1980
Taxation
Westminster College 1976 — 1978
Bachelor of Science (BS), Business Administration, Management and Operations
senior level 2012 - Present
Discover Financial Services 2012 - 2013
Household International 1988 - 2012
HSBC 1988 - 2012
Skills
Operational Risk, KYC, Financial Risk, Consumer Lending, Corporate Governance, Mortgage Lending, Enterprise Risk..., RESPA, Loan Servicing, Process Improvement, Risk Management, Change Management, Leadership, Finance, Loans, Credit, Operational Risk..., Team Building, Relationship Management, Banking, Executive Management, Portfolio Management, Financial Services, Fraud, Credit Risk, Credit Cards
Education
Eastern Illinois University 1981 — 1986
Masters, Communication
Eastern Illinois University 1981 — 1986
Masters, Communication
Mercer September 2013 - Present
Discover Financial Services February 2011 - September 2013
IBM Global Services May 2007 - February 2011
Allstate Insurance Company September 2002 - May 2007
Alaris Consulting 2000 - 2002
OfficeMax 1995 - 2000
Skills
Needs Analysis, Instructional Design, Diversity & Inclusion, Curriculum Design, Training, Leadership Development, Learning Management, Instructor-led Training, E-Learning, Blended Learning, Captivate, Training Delivery
Education
Northern Illinois University
M.S. Ed., Instructional Technology
Eastern Illinois University
B.S. Ed., Elementary Education
Grainger December 2007 - Present
Office Max 2006 - 2007
Discover Financial Services February 1994 - August 2006
SunTrust Bank 1992 - 1994
Skills
Account Management, B2B, Solution Selling, Key Account Management, Sales Presentations, Sales, New Business Development, Sales Process, Cold Calling, Direct Sales, Selling, Sales Management, Customer Retention, Key Account Development, Salesforce.com, Sales Operations, Contract Negotiation, Pricing
Education
Elgin Community College 2006 — 2006
Associate's degree, Business Administration and Management, General
University of Nebraska at Omaha
50 credit hours, Business Administration and Management, General
Ballenger Realty April 2005 - Present
Hand and Tanner Financial Group, Inc. April 2009 - Present
Beaufort County Association of Realtors 2005 - Present
Keller Willams Realty 2007 - 2009
Discover Financial Services June 1989 - November 2003
Skills
Real Estate, Sellers, Buyer Representation, First Time Home Buyers, Referrals, Sales, Relocation, Short Sales, Marketing, Customer Service, Foreclosures, Selling, Listings, Residential Homes, Listing Homes, Move Up Buyers, Relocation Buyers, Seller Representation, Strategic Selling
Education
Elgin Community College 1970 — 1973
Discover Financial Services May 2013 - Present
Discover Financial Services August 2006 - Present
Allstate September 1999 - March 2006
Skills
SDLC, Cross-functional Team..., Visio, Management, Process Improvement, Business Analysis, Project Management, Vendor Management, Requirements Analysis, Software Project..., PMP, Requirements Gathering, PMO, Business Intelligence, Project Portfolio...
Education
Florida Agricultural and Mechanical University 1996 — 1999
BS, Computer Information Systems
Jill Musso Freelance Design March 2010 - Present
HIP Advertising May 2005 - March 2010
DISCOVER FINANCIAL SERVICES 2000 - 2005
Discover Card 2000 - 2005
Skills
Advertising, Direct Mail, Creative Strategy, Marketing, Creative Direction, Direct Marketing, Integrated Marketing, Adobe Creative Suite, Brochures, Graphic Design, Art Direction, Corporate Identity, Typography, Corporate Branding
Education
Eastern Illinois University 1996 — 2000
BFA, Art/Graphic Design
New Trier High School District October 2010 - Present
Discover Financial Services January 1993 - January 2009
Discover Financial Services 1993 - 2009
Washington National Insurance Co 1983 - 1991
Education
Eastern Illinois University
Bachelor of Science, Mathematics
Bank of America January 2014 - Present
Bank of America June 2012 - January 2014
Bank of America September 2010 - May 2012
Discover Financial Services June 2010 - August 2010
Phillips & Cohen Associates April 2009 - April 2010
Bank of America 2008 - 2009
Bank of America February 2008 - August 2008
Bank of America March 2002 - February 2008
MBNA November 2001 - March 2002
MBNA December 2000 - November 2001
Education
East Tennessee State University 1992 — 1995
Unionville High School class of 92' 1988 — 1992
AbbVie June 2015 - Present
Walgreens April 2013 - June 2015
Walgreens August 2014 - May 2015
Walgreens September 2012 - March 2015
Walgreens (via Apex Systems Inc) March 2012 - March 2013
Walgreens (via Apex Systems Inc) October 2011 - March 2012
Bank of America March 2010 - October 2011
Bank of America (Rose International) November 2009 - March 2010
Discover Financial Services June 2008 - July 2009
Discover Financial Services December 2006 - June 2008
Skills
PMP, PMO Management, Project Portfolio..., Process Improvement, Business Analysis, Program Management, Agile & Waterfall..., SDLC, Salesforce.com, Demand Management, Cross-functional Team..., Vendor Management, Change Management, Analysis, Management, PowerPoint, Customer Service, Banking, Credit Cards, Personal Loans, Strategic Planning, Requirements Analysis, Project Planning, Vendor Relations, Quality Assurance, RFP, Visio, Credit, Documentation, MS Project, Business Continuity, Contract Negotiation, Process Engineering, Business Management, Payments, Administration, Product Launch, Testing, Compliance, Product Development, IVR, Excel, Word, Payment Industry, Payment Processing, ACH, Workflow, Planview, SharePoint, Outlook
Education
Project Management Institute (PMI) 2008 — 2008
Certificate, Certified Project Management Professional (PMP)
Elmhurst College 2001 — 2005
BSA, Business Administration, Managerial Communication, Cum Laude with 3.68 GPA
The US Army John F. Kennedy Special Warfare Center and School 1994 — 1994
Military Occupational Specialty, Civil Affairs
Discover Financial Services January 2015 - Present
Discover Financial Services January 2014 - Present
Discover Financial Services January 2013 - Present
Discover Financial Services 2006 - 2013
Accenture 2005 - 2006
Goldberg, Persky & White 2002 - 2005
Accenture 1998 - 2001
Skills
PMO, Project Management, Payment Card Processing, Business Process, Requirements Analysis, Process Improvement, SDLC, Financial Services, Payments, Credit Cards, Business Analysis, Consulting, Requirements Gathering, Integration, Payment Systems, Electronic Payments, User Acceptance Testing, Project Delivery, Software Implementation, Solution Architecture, Project Portfolio..., Vendor Management, Payment Industry, Information Technology, Banking, Software Project..., Acquiring, Cards, Payment Services, PCI DSS, Payment Gateways, Portfolio Management, Resource Management, IT Management, Agile Methodologies
Education
Duquesne University 1997 — 1998
MBA
Duquesne University 1993 — 1997
B.S.B.A., Accounting
Tangerine Promotions 2011 - 2012
Discover Financial Services 2002 - 2009
Discover Financial Services May 2004 - May 2007
Discover Financial Services May 2002 - June 2004
Raue Center For The Arts September 2001 - May 2002
Skills
Recruiting, Purchasing, Marketing, Vendor Contracts, Program Management, Cross-functional Team..., Time Management, Sales, Budgets, Fundraising, Customer Service
Education
Oakton Community College 1977 — 1978
Certificate, Secretarial Science
Elgin Community College
Paralegal
Oakton Community College
Discover Financial Services May 2001 - July 2009
Associate Commerce Solutions May 1999 - May 2001
Skills
Access, Software Documentation, Unix, Analysis, Mainframe, Testing
Education
Eastern Illinois University 1990 — 1999
B.S.B, Computer Management
Righeimer Martin & Cinquino, P.C. September 2014 - Present
Iowa Law Review April 2013 - April 2014
Discover Financial Services May 2013 - August 2013
The University of Iowa August 2012 - August 2013
Cook County Circuit Court June 2012 - August 2012
Anthropologie October 2010 - April 2011
Ketchum Public Relations June 2010 - August 2010
Atlanta Dream May 2009 - September 2009
JCrew May 2008 - August 2008
Skills
Public Relations, Research, Data Analysis, Sales, Statistics, Qualitative Research, PowerPoint, Microsoft Excel, Legal Research, Legal Writing, Microsoft Office, Public Speaking, Social Media, Analysis, Nonprofits, Financial Modeling
Education
University of Iowa College of Law 2011 — 2014
Doctor of Law (J.D.)
Emory University - Goizueta Business School 2006 — 2010
Bachelor of Business Administration (B.B.A.)
Visa February 2013 - Present
Discover Financial Services March 2010 - February 2013
Discover Financial Services July 2008 - March 2010
Discover Financial Services October 2006 - June 2008
First Midwest Bank April 2003 - September 2006
Northern Trust Company July 2001 - April 2003
Northern Trust Company May 1990 - June 1998
Skills
Financial Services, Product Management, Credit Cards, New Business Development, Relationship Management, Credit, Electronic Payments, Portfolio Management, Debit Cards, Payment Card Processing, Banking, Merchant Services, Payments, Vendor Management, B2B, Gift Cards, Business Development, Program Management, Business Analysis, Strategy, Sales, Strategic Partnerships, Management, Cross-functional Team...
Education
Lake Forest Graduate School of Management
M.S, Business Administration
Lake Forest Graduate School of Management 1988 — 1990
Masters Business Adminstration, Management
Eastern Illinois University 1984 — 1987
Bachelor of Science, Finance
Eastern Illinois University
B.A, Science; Finance
Verizon Wireless May 2014 - Present
Discover Financial Services September 2013 - March 2014
Tallahassee Community College August 2006 - July 2013
Gadsden County Schools District February 2012 - May 2013
Skills
Community Outreach, Public Speaking, Event Planning, Higher Education, Nonprofits, Research, Fundraising, Teaching, Staff Development, Microsoft Office, Grant Writing, Social Media, PowerPoint, Public Policy, Editing, Program Development, Microsoft Excel, Time Management, Program Evaluation, Budgets, Volunteer Management, Policy Analysis
Education
Northcentral University 2014 — 2016
Master of Education (M.Ed.), Educational Leadership and Administration, General
Florida A&M University 2008 — 2013
Bachelor of Science (B.S.), Political Science and Government
WeSolve Consulting LLC February 2014 - Present
Living Word Christian Center 2002 - 2013
Goldman Sachs (Chicago) 1999 - 2002
Goldman Sachs 1997 - 1999
Discover Financial Services 1995 - 1997
Skills
Business Analysis, Financial Management, Auditing, Year End Accounts, Microsoft Excel, Managerial Finance, Accounting, Project Planning, Strategic Financial..., Management, Payroll, Finance, Budgets, Leadership Development, Financial Analysis, Internal Controls, Process Improvement, Start-ups, Employee Benefits, Strategy, Strategic Planning, Nonprofits, Training, Leadership, Due Diligence, Coaching, Entrepreneurship, Risk Management, Team Leadership, Team Building, Forensic Accounting, Cash Management, Change Management
Education
University of Chicago Graduate School of Business
MBA
Florida Agricultural and Mechanical University
Bachelors, Accounting
Heartland Payment Systems July 2007 - Present
Discover Network 1998 - 2007
Discover Financial 1998 - 2007
Discover Financial Services 1998 - 2007
Skills
CRM, Payment Card Processing, Account Management, Relationship Management, Banking, Cold Calling, Customer Service, Sales Process, New Business Development, Direct Sales, Selling, Credit Cards, Risk Management, Sales Management, Sales, Customer Experience, Vendor Management, Electronic Payments, Merchant Services, Customer Retention, Financial Services, Business Analysis, Credit, Strategic Partnerships
Education
Edinboro University of Pennsylvania 1980 — 1988
Associate's degree - accounting, Business Administration and Management, General
Discover Financial Services July 2006 - Present
Skills
Teradata, Ab Initio, Unix Shell Scripting
Education
Northern Illinois University 2002 — 2004
Bachelor of Science, Applied Computer Science
Elgin Community College 2000 — 2003
Associates, Computer Science
IGS Energy September 2015 - Present
Victoria's Secret February 2015 - September 2015
Discover Financial Services March 2012 - February 2015
JP Morgan Chase October 2006 - March 2012
Skills
Business Analysis, SQL, Teradata, SAS, Unix, Microsoft Excel, Access, SharePoint, Visio, Business Objects, Data Warehousing, Databases, Requirements Gathering, Requirements Analysis, Microsoft SQL Server, Crystal Reports, ETL, Database Design, SSIS, Visual Basic, SSRS, Business Intelligence, VBA, Tableau
Education
Ohio University 2013 — 2014
Master's degree, Financial Economics
Evangel University 2002 — 2005
Bachelor's degree, Bible/Biblical Studies
Discover Financial Services August 2013 - Present
Northern Illinois University, Digital Convergence Lab April 2012 - August 2013
Discover Financial Services May 2012 - August 2012
Jewel-Osco June 2007 - April 2012
Target November 2006 - February 2007
Skills
C#, PHP, HTML, Databases, MySQL, SQL, Microsoft Kinect, ETL, Unix Shell Scripting, Teradata, JavaScript, C++, XNA, Gesture Recognition, Java, Android, Unity3D, Assembly Language, Python, COBOL, Tableau, Project Management, Agile Application...
Education
Northern Illinois University 2013 — 2015
Masters of Science, Computer Science
Northern Illinois University 2011 — 2013
Bachelor of Science (B.S.), Computer Science
Elgin Community College 2009 — 2011
A.S., Computer Science
KEMBA Financial Credit Union August 2011 - Present
Discover Financial Services August 2008 - June 2011
National City Mortgage June 2004 - February 2008
Education
Everest University-Jacksonville 2009 — 2012
Associates, Paralegal
Sinclair Community College
GC Services 2010 - 2010
Discover Financial Services October 2007 - July 2008
Skills
Microsoft Word, Microsoft Office, Verbal De-escalation, Communication Skills, Organization, Problem Solving, Multi-line Phone, Phone Skills, Sales
Education
Everest University-North Orlando 2008 — 2009
Diploma, Medical/Clinical Assistant
Ohio State School of Cosmetology-Columbus 2003 — 2005
Diploma, Cosmetology/Cosmetologist, General
Four Pegs Beer Lounge May 2014 - Present
Givhan and Mitchell Realtors December 2013 - Present
US Army August 2005 - Present
Discover Financial Services January 2008 - September 2013
Skills
Process Improvement, Leadership, Team Leadership, Risk Management, Customer Service, Training, Management, Team Building, Analysis, Operations Management, Call Centers, Microsoft Excel, Microsoft Office, Program Management, Access
Education
Embry Riddle Aeronautical University-Worldwide
Technical Management, Business Administration and Management, General
Discover Financial Services 1997 - 2009
Education
Fitchburg State College
Heartland Payment Systems July 2007 - Present
Discover Financial Services November 1998 - June 2007
PNC Bank March 1978 - November 1998
Skills
Banking, Credit, Relationship Management, Loans, Portfolio Management, Merchant Services, Electronic Payments, Credit Cards, Financial Services, Payments, Payment Card Processing, Financial Analysis, Credit Analysis, Gift Cards, Management
Education
Edinboro University of Pennsylvania 1982 — 1990
Associate's degree, Accounting
Discover Financial Services 2012 - Present
Thomas Compliance Associates 2010 - 2012
AMCORE Bank 2006 - 2010
Skills
Banking, Compliance Operations, Compliance, OFAC, AML, Bank Secrecy Act, USA PATRIOT Act, Actimize, PATRIOT Officer, PRIME, AML Manager, Fraud, KYC, Credit Cards, Operational Risk..., Operational Risk, Payments, Financial Services, Enterprise Risk..., Prime, Credit Risk, Financial Risk
Education
Elgin Community College