Discover Financial Services
Industry: Financial services company
DescriptionDiscover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International. Customer service: 00 1 801-902-3100 Headquarters: Riverwoods, Illinois, United States CEO: Roger C Hochschild Subsidiaries: Diners Club International, Discover Bank,
Discover Financial Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Discover Financial Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Discover Financial Services Salaries. You can even request information on how much does Discover Financial Services pay if you want to. Learn about salaries, pros and cons of working for Discover Financial Services directly from the past employees.
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7,110 Discover Financial Services employees in database. Find out everything there's to know about Discover Financial Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Discover Financial Services Employees
University of Utah Health Sciences - Employment September 2013 - Present
Spiral Solutions and Technologies, Inc. January 2010 - August 2013
Verizon Wireless May 2004 - January 2010
Discover Financial Services October 2003 - April 2004
Skills
Project Management, Customer Service..., Product Line Management, Microsoft Office, Training, Business Analysis, Windows Sharepoint..., Product Managers, Communication Skills, PMP, Technical Support, Customer Retention, Team Building, Requirements Analysis, Business Process..., Leadership, Management, Security Clearance, Agile Methodologies, Customer Experience, Process Improvement, SharePoint, Marketing, Account Management, Call Centers, Line Management, Customer Satisfaction
Education
University of Phoenix 2010 — 2012
Master of Business Administration (MBA), Technology Management, 3.8
University of Phoenix 2008 — 2010
Bachelor of Science, Business Management
Discover Financial Services December 2010 - Present
Severstal NA November 2008 - November 2010
United Airlines June 2007 - November 2008
DTE Energy April 2005 - June 2007
Ford Motor Company December 2000 - March 2005
Delphi August 1998 - December 2000
Skills
•Lean Six Sigma Master..., Training, Portfolio Management, Process Improvement, Six Sigma, Lean Manufacturing, Credit Cards, Banking, Continuous Improvement, Credit, Team Building, Strategic Planning, Manufacturing, Kaizen, Business Process..., Cross-functional Team...
Education
University of New Haven 1995 — 1998
Master's degree, Dual: Industrial Engineering/ Business Administration
University of New Haven 1989 — 1993
Bachelor's degree, Industrial Engineering
United World College of the Atlantic 1984 — 1986
International Baccalaureate, General Studies
South Sanpete School District September 2013 - Present
Discover Financial Services May 2012 - Present
Discover Card April 2011 - February 2013
Skills
Sales, Customer Service, Finance
Education
Weber State University 2011 — 2013
Secondary Education and Teaching
University of Phoenix 2007 — 2009
Associate's degree, Psychology
Utah State University-Regional Campuses and Distance Education
Bachelor of Education (BEd), Elementary Education and Teaching
Discover Financial Services January 2013 - Present
Discover Financial Services October 2011 - January 2013
Discover Financial Services March 2007 - August 2011
Discover Financial Services September 2005 - March 2007
Discover Financial Services October 2004 - September 2005
Skills
Database Marketing, Segmentation, Credit Cards, Analytics, Direct Marketing, Marketing Analytics, Financial Services, Customer Acquisition, Customer Experience, Loyalty Marketing, Relationship Management, Cross-functional Team..., Email Marketing, Marketing Strategy, Integrated Marketing, Project Management, Process Improvement, Direct Mail, CRM, Web Analytics, Competitive Analysis, Loyalty Programs, Strategy, Leadership, Strategic Planning, Multi-channel Marketing, Strategic Partnerships, Predictive Modeling, Product Management, Marketing, Customer Retention, Interactive Marketing, Customer Insight, Digital Marketing, E-commerce, Call Centers
Education
University of Phoenix 2001 — 2003
MA, Organizational Management
University of Utah 1998 — 2001
BA, German
University of Utah 1998 — 2001
BA, English
Discover Financial Services August 2014 - Present
Discover Financial Services April 2013 - August 2014
Discover Financial Services June 2011 - April 2013
Discover Financial Services January 2011 - June 2011
Citibank March 2004 - February 2011
University of St. Thomas-Houston September 2003 - March 2004
College of Lake County February 2001 - September 2003
Trinity International University July 1997 - January 2001
Skills
Strategic Planning, Leadership, Operational Activities, Relationship Management, Project Management, Strategic Roadmaps, Team Leadership, Team Building, Sales Management, Cross-functional Team..., Customer Service, Salesforce.com, Marketing, Coaching, Business Development, Management, Strategy, Budgets, Training, Banking, Project Planning, CRM, Time Management, Risk Management, Process Improvement, Finance, Financial Analysis, Vendor Management, Business Analysis
Education
University of Notre Dame - Mendoza College of Business 2010 — 2010
Graduate Certificate, Management & Leadership
Western Illinois University 1986 — 1989
Bachelor of Business, Finance
Discover Financial Services March 2014 - Present
Discover Financial Services July 2012 - July 2014
Discover Financial Services July 2012 - March 2014
Robinson Community Learning Center September 2009 - May 2012
Rafferty Capital Markets June 2011 - August 2011
Skills
Project Management, Software Project..., Process Improvement, Business Strategy, Core Banking, Internet Banking, Retail Banking
Education
University of Notre Dame 2008 — 2012
Bachelor of Arts (B.A.), Economics and English, Cum Laude
Belmont Village December 2013 - Present
St. Joseph's Outpatient Surgery Center January 2012 - December 2013
United Surgical Parterns, Inc. 2007 - 2010
Discover Financial Services April 1999 - April 2007
Discover Financial Services April 1991 - January 1999
Skills
Credit Cards, Management, Accounts Receivable, Customer Service, Leadership, Process Improvement, Training, Employee Training, Employee Benefits, Human Resources, Payroll, Accounting, Call Centers, Employee Relations, Performance Management, Vendor Management, Team Building
Education
University of Phoenix 2002 — 2004
MOAM, Organizational Management
University of Phoenix 1998 — 2002
BS, Business Management
Discover Financial Services July 2013 - Present
Discover Financial Services June 2012 - June 2013
Wells Fargo May 2011 - May 2012
Wells Fargo Bank, N.A. June 2010 - May 2011
Wells Fargo September 2008 - June 2010
Skills
Customer Service, Workflow Analysis, Data Analysis, Microsoft Office, Coaching, Staff Training, System Testing, System Integration..., Process Improvement, Productivity Improvement, Legal Compliance, Operations Research, Research, Client Services, Timeliness, Confidentiality, Investments, Operations, Internal Audit, Audit
Education
University of North Carolina at Charlotte 2004 — 2008
Bachelor of Arts, Antrhopology
University of North Carolina at Charlotte 2004 — 2008
Bachelor of Arts (B.A.), Cultural Anthropology
NextCare Urgent Care February 2014 - July 2015
Take Charge America, Inc. April 2013 - February 2014
Money Management International September 2012 - April 2013
Neighborhood Housing Services April 2012 - September 2012
Take Charge America, Inc. 2010 - 2012
Take Charge America, Inc. 2009 - 2010
RDB Management and Construction 2008 - 2009
RDB Management and Construction 2007 - 2008
Discover Financial Services 1998 - 2007
Skills
NICE, Microsoft Office, PowerPoint, Word, Excel, Project Coordination, Project Manager, Outlook, Credit Counse, Avaya, Supervisory Skills, Supervisory Experience, Public Speaking, Customer Service, Housing Counseling, Contact Center..., Budgeting, Merchant Services, Microsoft Excel, Nonprofits, Microsoft Word, Team Leadership, Quality Assurance, Team Building, Coaching, Process Scheduler, Program Management, Human Resources, Budgets, Performance Management, Training, Customer Satisfaction, Management, Time Management, Leadership, Credit, Accounting, Call Centers, Auditing, Process Improvement, Customer Retention, Employee Training, Project Management, Analysis, Strategic Planning, Customer Experience, Operations Management
Education
University of Phoenix 2001 — 2005
Bachelor of Science (B.S.), Business Management
RHR International January 2014 - Present
Council on Tall Buildings and Urban Habitat October 2012 - June 2013
CliftonLarsonAllen August 2000 - September 2012
Anchor Bank October 1999 - August 2000
Discover Financial Services April 1994 - October 1998
Skills
Professional Services, Operational Excellence, Quality Assurance, Business Meetings, Project Planning, Project Coordination, Corporate Events, Training Facilitation, Development & delivery..., Employee Management, Microsoft Word, Microsoft Excel, MS Excel Pivot Tables, Adobe Acrobat, PowerPoint, Outlook, Operations Management, Facilities Management, Vendor Management, Financial Modeling, Billing Systems, Capital Budgeting, Internal Audit, Financial Reporting, Executive Support, Process Improvement, Training, Budgets, Human Resources, Forecasting, Leadership, Project Management, Management
Education
University of Phoenix 1996 — 1998
MBA, Business Administration
Millersville University of Pennsylvania 1988 — 1992
Bachelor of Arts (BA), Psychology
Millville High School
LifeScape Premier January 2012 - Present
Discover Financial Services 2011 - 2011
Arizona Part-Time Professionals, Inc DBA 10 til 2, The Part-Time Placement Service July 2007 - 2011
Metris Companies 1999 - 2002
Discover Financial Services LLC 1989 - 2001
Skills
Social Media Marketing, Social Networking, Staffing Services, Brand Development, Public Relations, Marketing Management
Education
University of Phoenix
Business Management
Priority Health May 2014 - Present
Exel October 2013 - February 2014
MedBen March 2013 - August 2013
MedBen April 2012 - March 2013
Discover Financial Services June 2011 - March 2012
Kroger June 2008 - July 2011
Skills
Customer Service, Management, Health Insurance, Employee Benefits, Call Centers, Customer Satisfaction, Microsoft Excel, Data Entry, Collections, Sales, Medicare Advantage
Education
University of Phoenix 2013 — 2016
Bachelor of Science (BS), Health Care Administration/Health Management, 2.60
Johnstown Monroe High School 2004 — 2008
High School Diploma
Vanguard October 2014 - Present
Vanguard April 2011 - October 2014
State of Minnesota September 2007 - June 2010
Discover Financial Services January 1998 - June 2006
Skills
Outlook, Lotus Notes, Microsoft Excel, Access, PowerPoint, Microsoft Word, PeopleSoft, Customer Service, Data Entry, Spreadsheets, Event Planning, Visio, Office Management, Time Management, Call Centers, Employee Relations, Financial Services, Leadership, Mutual Funds, Process Improvement, Relationship Management, Training
Education
University of Phoenix
Bachelor of Science (BS), Business Administration and Management, General
ActiveForever.com October 2013 - Present
ActiveForever.com January 2011 - March 2014
Maricopa County July 2010 - January 2011
Discover Financial Services December 2009 - July 2010
Richmond American Homes 2006 - 2007
Richmond American Homes 2004 - 2006
Richmond American Homes October 2002 - 2004
The Omni Group of Companies May 2002 - October 2002
Cendant 2001 - 2002
Cendant 1995 - 2001
Skills
Customer Service, Retail, Training, Copywriting, E-commerce SEO, E-commerce Optimization, Content Development, Social Networking, Human Resources, Land Development, E-commerce, Inventory Management, Online Retail, Employee Training, Time Management, Customer Satisfaction, Event Planning, Public Relations, Process Improvement, Microsoft Excel
Education
University of Phoenix 2010 — 2012
Associate of Arts (AA), Business, 3.75
Discover Financial Services July 2000 - May 2012
Skills
Teamwork, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Customer Satisfaction, Multitasking Skills, Telecommunications, Medical Terminology, Medical Billing, Medicare, Kronos Timekeeping
Education
University of Nebraska-Lincoln 1969 — 1973
Bachelor's degree, Business Family and Consumer Sciences/Human Sciences
Discover Financial Services January 2000 - Present
Bank One June 1985 - December 2000
Skills
SDLC, Project Management, Vendor Management, Process Improvement, Business Analysis, Team Building, Training, Risk Management, Call Centers, Access, Analysis, Customer Service, Change Management, Management
Education
University of Pennsylvania
Liberal Arts
Cartwright School District October 2012 - Present
Take Charge America, Inc. June 2009 - April 2012
Arizona Department of Economic Security 2008 - 2009
Take Charge America, Inc. 2007 - 2008
Discover Financial Services 1995 - 2007
Skills
Customer Service, Call Center, Non-profits, Credit Counseling, Public Speaking, Staff Supervision, Leadership Development, Microsoft Office, PowerPoint, Coaching, Time Management, Employee Training, Team Building, Quality Assurance, Microsoft Excel, Outlook, Training, Strategic Planning, Call Centers, Supervisory Skills, Human Resources, Team Leadership, Employee Relations, Teamwork, Customer Satisfaction, Adult Education, Process Scheduler, Management, Nonprofits, Microsoft Word, Leadership, Staff Development, Budgets, Recruiting, Research, Data Analysis, Performance Management, Organizational..., Process Improvement, Curriculum Design, Instructional Design, Community Outreach
Education
University of Northern Iowa
Bachelor of Arts (BA), Education
University of Phoenix July 2009 - Present
CarMax February 2007 - May 2008
Discover Financial Services May 2005 - October 2007
Impact Marketing March 2003 - June 2005
Citicorp Diners Club October 2001 - January 2003
Skills
Client Counseling, Sales, Administrative..., Enrollment Services, Microsoft Office, Project Coordination, Project Management, Program Management, Data Analysis, Research, Analysis, Customer Service, PowerPoint, Forecasting, Marketing, Leadership, Coaching, Team Building, Training, Public Speaking
Education
University of Phoenix 2014 — 2016
Master of Arts (M.A.), Health Services Administration
University of Phoenix 2010 — 2013
Bachelor's degree, Psychology
Discover Financial Services September 2013 - Present
Pier One Imports August 2012 - November 2013
Macy's March 2012 - February 2013
Richemont July 2011 - July 2011
Altair Global Relocation March 2008 - February 2009
Skills
Customer Service, Microsoft Office, Social Networking, Event Planning, Social Media, Strategic Planning, Onboarding, Employee Relations, HRIS, Human Resources, Recruiting, New Hire Orientations, Sales Management, Marketing Strategy, PeopleSoft, Benefits Administration, Succession Planning, Performance Management, Deferred Compensation, College Recruiting, Labor Relations, Taleo
Education
University of Phoenix 2009 — 2013
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
American Express July 2008 - July 2011
Discover Financial Services October 2005 - January 2008
Skills
Credit Cards, Cards, Payments, Call Center, Customer Experience, Payment Services, Compliance, Cross Selling, Lotus Notes, Online Payments, Loyalty Marketing, Product Development, Training, E-payments, Management, Call Centers, Customer Retention, Sales, Relationship Management, Marketing, Employee Benefits
Education
University of North Carolina at Greensboro 2009 — 2013
Psychology, Business, Psychology
Discover Financial Services 2010 - Present
Discover Financial Services 2010 - Present
Discover Network 2004 - Present
Discover Card 2000 - Present
Discover Financial Services April 1996 - April 2000
Discover Financial Services June 1991 - April 1996
Centra Corp March 1983 - February 1985
Skills
Payment Card Processing, Negotiation, Payments, Credit Cards, Debit Cards, Electronic Payments, Mobile Payments, Banking, Payment Systems, Cards, Training, Business Analysis, Financial Services, Management, Risk Management, Relationship Management, Call Centers, Credit, SDLC, Merchant Services, Project Planning, Vendor Management, Portfolio Management, Project Portfolio..., Process Improvement, Analytics
Education
University of Phoenix 1995 — 2000
Business Management
OptumHealth Bank June 2013 - Present
Discover Financial Services August 2001 - June 2013
Skills
Leadership, Coaching, Microsoft Word, Public Speaking, Mentoring, Excel, Word, Leadership Development, Reporting & Analysis, SQL
Education
University of Phoenix 2006 — 2009
Bachelor of Science, Marketing and Business Management
Stevens-Henager College of Business-Provo 1988 — 1989
Accounting
LenderLive August 2015 - Present
Discover Financial Services August 2012 - Present
HSBC March 2010 - August 2012
HSBC December 2007 - April 2010
HSBC Mortgage Services September 2005 - December 2007
CUNA Mutual Mortgage Corporation January 2004 - September 2005
Union Planters Bank February 2003 - December 2003
Merrill Lynch Credit Corporation 1992 - 2000
PricewaterhouseCoopers 1989 - 1992
Skills
Banking, Financial Modeling, Valuation, Financial Services, Securitization, Mortgage Banking, Financial Analysis, Mortgage Lending, Accounting, Analysis, Auditing, Budgets, CPA, Credit Risk, Derivatives, Finance, Financial Risk, Forecasting, Hedging, Internal Audit, Investment Banking, Loans, Portfolio Management, Strategic Financial..., Strategic Planning, Structured Finance
Education
University of North Florida - College of Business Administration 1986 — 1988
Bachelor of Business Administration (BBA), Accounting
PNC August 2014 - Present
University of Notre Dame August 2012 - May 2014
Discover Financial Services June 2013 - August 2013
Skills
International Trade, Letters of Credit, International Sales, Prospect Research, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Public Speaking, Leadership, Data Analysis, Customer Service, Time Management
Education
University of Notre Dame 2010 — 2014
Finance
Pelican Worldwide January 2014 - April 2014
Gulf Parcel Service April 2012 - January 2014
Gulf Parcel Service April 2011 - October 2011
US Courier & Logistics 2010 - 2011
genox transportation 2009 - 2010
Poolsure 2007 - 2009
Stevens Transport 2004 - 2006
ACS Systech Integrators 2003 - 2004
Discover Financial Services 2002 - 2003
PageNet 1999 - 2002
Skills
Team Building, Process Improvement, Inventory Management, Logistics, Management, Customer Satisfaction, Leadership, Account Management, Negotiation, Team Leadership, Collections, Payroll, Client Billing, LTL, Truckload, Budgets, Trucking, Operations Management, Fleet Management, Dispatching, Transportation..., DOT regulations, 3PL, DOT Compliance, Freight Transportation, Truck, Shipping, Freight, Transportation
Education
University of Phoenix 2008 — 2010
Associates, Business
Road Master 2004 — 2004
Technical License, CDL
Discover Financial Services April 2015 - Present
HSBC October 2010 - September 2013
HSBC June 2009 - October 2010
HSBC October 2006 - June 2009
HSBC March 2006 - October 2006
HSBC October 2002 - March 2006
HSBC September 2001 - October 2002
Skills
AML Bank/Compliance..., Bank and Loan Quality..., Web Content Management, Consumer and Product..., PowerPoint/..., Web Project Management, Group Project Management, Bank Audits, Financial Audits, Banking, Management, Financial Services, Due Diligence, Mortgage Lending, Risk Management, Loans, Finance, Auditing, Credit Risk, Consumer Lending, Credit, AML, Financial Risk, Process Improvement
Education
University of Phoenix 2007 — 2009
Master of Business Administration (M.B.A.), Marketing
University of Phoenix 2004 — 2006
Bachelor's degree, Business Administration, Management and Operations
Discover Financial Services September 2014 - Present
Discover Financial Services May 2014 - September 2014
Discover Financial Services June 2006 - April 2014
Discover Financial Services August 2002 - May 2006
Inforte Corp May 2000 - March 2002
Discover Financial Services August 1996 - May 2000
Skills
Requirements Gathering, Software Development, SDLC, Business Analysis, Information Technology, Software Project..., Web Applications, Business Process..., Project Planning, Process Improvement, Financial Services, IT Solutions, Web Project Management, PCI DSS, Certified Project..., Test Planning, Business Technology, IT Project Lifecycle, Agile Methodologies, Application Development, Business Communications, Project Implementation, Agile Project Management, Mobile Wallets
Education
University of Notre Dame 1992 — 1996
Mendoza College of Business - Bachelor of Business Administration (B.B.A.), Management Information Systems
Healthesystems October 2011 - Present
SCF Arizona July 2005 - September 2011
CIGNA Healthcare July 1996 - July 2005
Discover Financial Services July 1994 - July 1996
Skills
Employee Benefits, Insurance, Claims Management, Employee Relations, Project Management, Customer Service, Workers Compensation, Performance Management, Training, Strategy, Healthcare, Data Analysis, Team Building, Management, Claim, Benefits Administration, Account Management
Education
University of Phoenix 2008 — 2011
Bachelor of Science, Business- Administration
Discover Financial Services December 2010 - Present
@Properties April 2006 - December 2012
Advocate Illinois Masonic Medical Center September 2009 - December 2010
First Data 1987 - 2005
PSCU Financial Services August 1998 - March 1999
Education
University of Nebraska at Omaha
Discover Financial Services March 2014 - Present
Discover Financial Services February 2012 - March 2014
KPMG July 2010 - March 2012
Grant Thornton October 2006 - July 2010
Stout Risius Ross November 2004 - October 2006
Ernst & Young, LLP 2001 - 2004
Skills
Financial Statement..., Business Valuation, Financial Analysis, Financial Modeling, Valuation, Financial Reporting, Accounting, Due Diligence, Corporate Finance, SEC filings, GAAP, US GAAP, Cash Flow, Mergers & Acquisitions, Private Equity, Business Strategy, Finance, Restructuring, Risk Management, Investments
Education
University of Notre Dame - Mendoza College of Business 2001 — 2002
MS, Accountancy
University of Wisconsin-Madison 1995 — 2000
Bachelor of Science, Economics & German
Farmers Insurance Group of Companies December 2012 - Present
Washington County Community Corrections June 2010 - November 2011
Fred Meyer March 2006 - August 2009
Discover Financial Services November 2002 - January 2006
Skills
Training, Customer Service, Public Speaking, Microsoft Office, Team Building, Account Management, Team Leadership, Microsoft Excel, Coaching, Leadership, Strategic Planning, Social Networking, Outlook
Education
University of Phoenix 2009 — 2011
Masters, Business Administration
University of Phoenix 2003 — 2006
Bachelors of Science, Criminal Justice Administration
Misys October 2015 - Present
Automated Financial Systems, Inc. (AFS) May 2012 - May 2015
Discover Financial Services March 2012 - May 2012
First Tennessee Bank March 2010 - November 2011
TowerGroup April 2008 - July 2009
BenchMark Consulting International 2005 - 2008
S1 Corporation 2002 - 2005
Bank One 1983 - 2002
Skills
Analysis, Banking, Business Analysis, Business Continuity, Business Strategy, Change Management, Commercial Banking, Commercial Lending, Competitive Analysis, Consulting, Financial Services, IT Strategy, Leadership, Management, MS Project, Management Consulting, Negotiation, Outsourcing, Policy, Process Improvement, Program Management, Project Management, Project Planning, Requirements Analysis, SDLC, Strategy, Vendor Management, CRM, Enterprise Software, Product Management, Strategic Planning, Team Leadership, Testing
Education
University of Notre Dame - Mendoza College of Business 1977 — 1979
MBA, Marketing
University of Notre Dame 1973 — 1977
BA, Psychology
Abbot Pennings High School 1969 — 1973
Discover Financial Services January 2011 - Present
Citi May 2001 - December 2010
Eden Street Software 2000 - 2001
Augusta State University 1995 - 2000
Skills
Loans, Relationship Management, Financial Services, Credit, Sales, Strategic Planning, Training, Banking, Credit Cards, Credit Analysis, Customer Service, Salesforce.com, Selling, Cross Selling, Customer Retention, Finance, Business Development, Call Centers, Portfolio Management, Leadership, Risk Management
Education
University of North Carolina at Charlotte 1985 — 1989
B.A., Business Administration, minor in Economics
WageWorks September 2013 - Present
K Scott Life August 2012 - Present
Red Door Haven 2015 - 2015
Red Door Haven 2014 - 2015
WageWorks 2012 - 2013
Humana August 2008 - June 2012
Humana July 2008 - July 2010
Outreach Cinema August 2007 - July 2008
Discover October 1994 - June 2007
Discover Financial Services 1994 - 2007
Skills
Training & Development, Sales Management, Client Retention, Call Center, Sales, Training, Management, Account Management, Customer Retention, Call Centers, Employee Training, Financial Services, Team Leadership, Leadership, Recruiting, Employee Benefits, Customer Service, Human Resources, Talent Acquisition, Insurance, Team Building, Coaching, Customer Experience, Life Insurance, Leadership Development, Cold Calling, Health Insurance, Hiring, Benefits Administration, Business Planning, Employee Relations, Marketing, CRM, Time Management, Strategic Planning, Budgets, Project Management, Sales Process, Process Improvement, Vendor Management, Performance Management
Education
University of Phoenix 2004 — 2006
MBA, Busness Admin, Marketing
University of Phoenix 2004 — 2006
Masters, Business Administration
Horizon High School 1986 — 1990
Raymore-Peculiar High School 1986 — 1990
Discover Network January 2015 - Present
Discover Network July 2012 - December 2014
Discover Network November 2006 - July 2012
Discover Network August 2004 - October 2006
Discover Financial Services September 1999 - August 2004
CompUSA January 1999 - September 1999
CompUSA January 1998 - January 1999
CompUSA January 1997 - January 1998
CompUSA January 1996 - January 1997
Parisian February 1991 - September 1995
Skills
Strategic Partnerships, New Business Development, Team Building, Sales Management, Strategic Planning, Contract Negotiation, Program Management, Solution Selling, Direct Sales, Sales Operations, Executive Management, Product Management, Business Strategy, Coaching, Sales Presentations, Training & Development, Partner Relationship..., Marketing Management, Team Leadership, Customer Service, Project Portfolio..., International Relations, Project Planning, Goal Development, Sales Trainings, Budgeting, Budget Management, Budget Tracking, Volunteer Organization, Creative Strategy, Business Intelligence, International Business, Team Management, Team Oriented, Personal Development, Consultative Selling, strategic selling, Training Delivery, Customer Presentations, Goal Oriented, Inventory Management, Inventory Control, Financial Management, Financial Analysis, Financial Reporting, Executive Development, Compliance Management, Virtual Office, Corporate Events, Mobile Commerce
Education
University of North Florida - College of Business Administration 1984 — 1988
BS, Business Management
Terry Parker High School 1980 — 1982
Discover Financial Services 2012 - Present
Notre Dame Media Relations Dept. September 2009 - May 2012
National Electronics Warranty Corp. June 2011 - August 2011
Preferred Insurance Services, Inc. June 2010 - August 2010
Deloitte Leadership Conference April 2010 - July 2010
Peterson's Ice Cream Depot March 2007 - August 2009
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Excel, Acess, Pivot Tables, Oracle Discoverer, TM1, Customer Service, Leadership, Agile Project Management, Teradata SQL, Product Development, Marketing Analytics, Relationship Management
Education
University of Notre Dame - Mendoza College of Business 2009 — 2012
University of Notre Dame 2008 — 2012
Finance
GoEngineer August 2013 - Present
GoEngineer February 2007 - September 2013
Discover Financial Services September 2001 - February 2008
Skills
Account Management, Solution Selling, Cold Calling, Salesforce.com, Sales, Enterprise Software, Sales Operations, Sales Process, B2B, Sales Management, Customer Service, Channel Partners, Product Development, Cloud Computing, Pre-sales, Team Leadership, Product Management, Team Building, Product Launch, Marketing, Go-to-market Strategy, CRM, Negotiation, Selling, Management, Product Marketing, NetSuite, Product Lifecycle..., Document Management, Business Development, Software Industry, Professional Services, Leadership, Start-ups, Demand Generation, Sales Presentations, Lead Generation, Channel Sales, SaaS, Key Account Management, Strategic Partnerships, Lead Development, Customer Satisfaction, Strategy, Online Advertising, Training, Qualifying Prospects, Contract Negotiation, Strategic Planning, Marketing Strategy
Education
University of Phoenix 2004 — 2007
Bachelor's degree, Finance, General
University of Phoenix 2003 — 2007
Finance, Business Finance and Credit
Discover Financial Services July 2015 - Present
BMO Harris Bank August 2014 - July 2015
PayPal October 2011 - August 2014
PayPal March 2008 - October 2011
American National Bank June 2006 - March 2008
Skills
Fraud, E-payments, Payments, Compliance, Anti Money Laundering, Bank Secrecy Act, Risk Management, E-commerce, Policy, Financial Risk, Fraud Detection, Operational Risk, Financial Services, Financial Regulation, Credit Cards
Education
University of Nebraska at Omaha 2007 — 2011
Bachelor of Science (B.S.), Business Administration and Management, General
VA Hospital Prescott Arizona September 2010 - Present
Scottsdale Community College April 2008 - September 2010
Performance Software November 2007 - May 2008
Discover Financial Services 2000 - 2005
United States Marine Corps December 1989 - November 1993
Skills
Disaster Recovery, IT Management, IT Strategy, Information Technology, Active Directory, VMware, Security, Program Management, SharePoint, Help Desk Support, Project Management, Business Analysis, Vendor Management, Data Center, IT Operations, Enterprise Architecture, Cloud Computing, Windows Server, Process Improvement, Enterprise Software, Citrix, Networking, Servers, Troubleshooting, Microsoft Exchange, Technical Support, Integration, VoIP, VPN, Network Design, Infrastructure, Switches, Computer Security, Telecommunications, SDLC, Leadership, Microsoft Technologies, Management, Network Engineering, IT Infrastructure..., Hardware, Strategy, SAN, WAN, Cisco Technologies, ITIL, System Administration, Network Administration, Windows, Visio
Education
University of Phoenix 2008 — 2011
Masters, Information Technology
MarketStar Hewlett-Packard May 2015 - Present
MarketStar Hewlett-Packard May 2013 - Present
Canon Solutions America January 2013 - May 2013
Water Consulting January 2010 - January 2013
Konica Minolta Business Solutions U.S.A., Inc. October 2011 - December 2012
Hewlett-Packard (HP) May 2006 - May 2009
MarketStar Hewlett-Packard Contract May 2003 - May 2006
MarketStar- Hewlett-Packard Contract November 1999 - May 2003
Internet Connect Inc June 1998 - November 1999
Discover Financial Services August 1996 - June 1998
Skills
Project Management, Direct Sales, Business Development, Solution Selling, Pre-sales, Account Management, New Business Development, Sales Operations, B2B, Quality Improvement, Lean Six Sigma, Indirect Channel Sales, Sales Presentations, Enterprise Content..., SaaS, HP, Management, Customer Engagement, Sales, Sales Management, Team Leadership, Managed Print Services, Partner Management, Key Account Management, Strategy, Management Consulting, Training, Consulting, Business Relationship..., Customer Satisfaction, Training Delivery, Software Consulting, Sales Process, Cloud Computing, Professional Services, Salesforce.com, Channel Partners, Strategic Partnerships, Enterprise Software, Managed Services, CRM, Document Management, Go-to-market Strategy, Software Industry, Vendor Management, Selling, Lead Generation, Leadership, Team Building, Customer Service
Education
Western Governors University 2011 — 2015
Bachelor of Science (BS), Sales and Sales Management
University of Phoenix 2007 — 2010
AAIT, Information Technology
Discover Financial Services September 2014 - February 2015
CVS Caremark May 2011 - May 2014
Sammons Financial Group Member Companies December 2008 - November 2010
Zurich North America August 2005 - December 2008
Skills
Financial Risk, Insurance, Process Improvement, Management, Property, Risk Management, Underwriting, Anti Money Laundering, Leadership, Team Building, Policy, Financial Services, Risk Assessment
Education
University of Nebraska-Lincoln
Bachelor's degree, Industrial and Organizational Psychology
Discover Financial Services July 2012 - Present
Education
University of Notre Dame - Mendoza College of Business 2008 — 2012
Bachelor of Business Administration (BBA), Finance, General
University of Notre Dame - Mendoza College of Business
Bachelor of Business Administration (BBA), Finance
Discover Financial Services 2013 - Present
Discover Financial Services 2010 - 2013
Discover Financial Services 2008 - 2009
Boston Consulting Group 2004 - 2008
Salomon Smith Barney 1998 - 2001
Skills
Strategy, Management Consulting, Mergers, Business Transformation, Operations Management, Business Process..., Innovation Management, Customer Experience, Investment Banking, Collections, Call Center, Marketing Strategy, Talent Management, Fraud Investigations, Deposits, Credit Card Processing, Six Sigma Black Belt, Acquisition Integration, Six Sigma, Innovation, Credit Cards, Call Centers, Mergers & Acquisitions, Operational Risk, Business Analysis, Cross-functional Team..., Business Development, Business Strategy, Strategic Planning, Change Management, Executive Management, Analysis, Project Management, Financial Services, Financial Analysis, COSO Framework, Compliance, Risk Management, Enterprise Risk..., Management, Financial Modeling, Due Diligence, Enterprise Software
Education
University of Pennsylvania - The Wharton School 2002 — 2004
MBA
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1994 — 1998
BSBA
St. Mary's College
Cambridge International Examinations - A Levels
SIM Partners February 2015 - Present
SIM Partners January 2014 - February 2015
Discover Financial Services August 2013 - January 2014
Skills
HTML, SEO, CSS, JavaScript, Google Adwords, Google Analytics, Social Media, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Access, Project Management, Facebook, Program Management, Public Speaking, Marketing, Management, Data Analysis, Research
Education
University of Notre Dame 2009 — 2013
Bachelor of Arts, Computer Applications, American Studies
John Cabot University
Rome, Italy
Loyola Academy 2005 — 2009
Discover Financial Services May 2015 - August 2015
Morrissey Hospitality Companies May 2014 - August 2014
Skills
Research, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Customer Service, Social Media
Education
University of Notre Dame 2012 — 2016
University of Notre Dame 2012 — 2016
Bachelor of Business Administration (B.B.A.), Finance
PULSE May 2015 - Present
Discover Financial Services August 2012 - Present
HSBC October 1995 - August 2012
HSBC January 1995 - January 2000
Hewlett-Packard July 1987 - August 1993
Skills
Credit Cards, Credit, Process Improvement, Financial Risk, PeopleSoft, Lotus Notes, Operations Management, Financial Analysis, Business Analysis, Change Management, Performance Management, Banking, Forecasting, Microsoft Excel, Due Diligence, Account Reconciliation, Loans, Risk Management, PowerPoint, Project Management, Management, Program Management, Financial Services
Education
University of Phoenix 2013 — 2014
Master of Business Administration (MBA), Marketing
University of Phoenix 2011 — 2013
Master of Management, Organizational Leadership
University of Phoenix 2007 — 2011
Bachelor's of Science, Management
Discover Financial Services March 2014 - Present
CHERYL&CO/1800FLOWERS.COM December 2009 - December 2013
THE OHIO STATE UNIVERSITY: DEPARTMENT OF UROLOGY June 2010 - August 2010
WESTERVILLE PARKS AND RECREATION June 2009 - August 2009
Skills
Geographic Information..., Spanish, Microsoft Office, Microsoft Excel, Microsoft Word, Close Attention to..., Dependable Team Player, Success Driven, Communication Skills, Writing, Creativity, Knowledge-hungry Learner, Competitive, Teamwork, Onboarding, Leadership
Education
University of Oklahoma 2009 — 2013
B.A. ENVIRONMENTAL SUSTAINABLITY, Environmental sustainability
UNIVERSIDAD DE BELGRANO
Spanish Language and Literature
PONTIFICIA UNIVERSIDAD CATOLICA DEL PERU
Spanish Language and Literature
Discover Financial Services February 2015 - Present
Discover Financial Services April 2014 - February 2015
North Community Bank August 2013 - March 2014
Fiserv July 2011 - June 2013
Dell September 2002 - July 2011
Skills
Training, Software Documentation, Team Building, Customer Service, Process Improvement, Insurance, Banking, Account Management, Troubleshooting, Project Management, Software Implementation, Business Analysis, Technical Support, Financial Services, Analysis, FraudGuard, ChexSystems, Corillian, Microsoft SQL Server, Fundtech (GFX), Director/Nautilus, Remote Deposit Capture
Education
University of Nebraska-Lincoln 2005 — 2009
Bachelor's Degree, Criminal Justice, Minor: Psychology
Black Turtle Services June 2013 - Present
CR England March 2013 - May 2013
C3/CustomerContactChannels, Inc. August 2010 - March 2013
Vangent, Inc. 2010 - 2010
Discover Financial Services February 2001 - May 2009
Sound Concepts, UT 1999 - 2001
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Contact Centers, Operations Management, Vendor Management, Customer Experience, Offshoring, Inbound Marketing, Process Improvement, Customer Satisfaction, Performance Management, Service Delivery, Call Center Development, Team Leadership, Budgets, Training, Quality Assurance, Customer Retention, Account Management, Hiring, Management, Employee Engagement, Leadership, Cross-functional Team..., CRM, Human Resources, Team Building, Program Management, Customer Service, Team Management, Business Analysis, Telecommunications, Sales Management, Coaching, Recruiting, Business Process...
Education
University of Phoenix-Utah Campus
Bachelor of Business Administration (BBA), Business Administration and Management, General
Juarez Stake Academy, Chihuahua Mexico 1988 — 1995
High School Diploma
University of Phoenix May 2015 - Present
Apollo Group November 2011 - May 2015
Consumer Cellular, Inc. August 2011 - October 2011
D&G Concepts Inc. June 2011 - August 2011
Discover Financial Services November 2006 - November 2009
Skills
Call Centers, Training, Customer Service, Troubleshooting, Leadership, SharePoint, Technical Support, Process Improvement, Software Documentation, PeopleSoft, Microsoft Office
Education
University of Phoenix 2014 — 2015
Master of Business Administration (M.B.A.)
University of Phoenix 2012 — 2013
Bachelor of Science, Health Administration/Health Information Systems
Leverage Agency August 2014 - Present
Discover Financial Services September 2013 - August 2014
Discover Card May 2010 - September 2013
Discover Financial Services March 2008 - February 2011
Discover Financial Services October 2006 - March 2008
United Airlines June 2004 - September 2006
United Airlines September 2003 - June 2004
United Airlines August 2000 - September 2003
United Airlines January 1998 - July 2000
United Airlines August 1995 - December 1997
Skills
Public Speaking, Business Development, Analytics, Competitive Analysis, Joint Ventures, Project Management, Segmentation, Marketing Strategy, Business Strategy, Strategic Partnerships, Strategic Planning, Global Alliances, Email Marketing, Mergers & Acquisitions, Strategy, Management, Financial Services, Direct Marketing, Integrated Marketing, CRM, Marketing Communications, Marketing, Product Management, Product Development, Program Management, Marketing Research, Market Research, Customer Insight, Team Leadership, Market Planning, SEO, Budgets, Customer Experience, Training, Sales
Education
University of Nebraska 1994 — 1995
MBA, marketing strategy / international business
Saint Olaf College 1989 — 1993
BA, economics / political science
Primm Valley Resort May 2014 - Present
Discover Financial Services 2012 - 2013
Dillards April 2012 - September 2012
Westland Elementary, Jordan School District September 2011 - November 2011
Operating Engineers #3 Federal Credit Union May 2007 - September 2011
Ensign Federal Credit Union November 2005 - April 2007
Walmart February 1998 - November 2005
Skills
Retail, Consumer Lending, Banking, Customer Service, Credit Counseling, Credit Analysis, Merchandising, Training
Education
University of Phoenix 2009 — 2011
Master of Arts, Elementary Education and Teaching
University of Phoenix 2004 — 2008
Bachelors of Science, Business Management and Marketing
Discover Financial Services June 2014 - Present
DayBlink Consulting June 2013 - August 2013
Notre Dame Football Operations August 2012 - January 2013
Healthwin Nursing Home June 2011 - December 2012
Perly Elementary School January 2009 - January 2010
Hollister Company May 2009 - July 2009
Skills
Skilled in Microsoft..., Microsoft Word, PowerPoint, Time Management, Teamwork, Healthcare, Microsoft Excel, Teaching, Sales, Microsoft Office, Public Speaking, Leadership, Research, Data Analysis, Spanish, Fundraising, Access, Event Planning, Social Media, Facebook, Community Outreach, Social Networking, Outlook, Nonprofits, Market Research, Marketing
Education
University of Notre Dame 2010 — 2014
Bachelor of Business Administration (BBA), Finance, General
University of Notre Dame 2010 — 2014
University of Notre DameNotre 2010 — 2014
Bachelor of Business Administration, Finance
NCAA Athletics University of Notre Dame Football
NCAA Athletics University of Notre Dame Football Team
University of Notre Dame
Bachelor of Business Administration, Finance
Nationstar Mortgage June 2013 - Present
Discover Financial Services January 2008 - June 2013
Skills
Loans, Credit Risk, Leadership, Management, Mortgage Banking, Customer Service, Change Management, Training, Banking, Forecasting, Risk Management, Strategic Planning, Mortgage Lending, Team Leadership, Strategic Financial..., Sales, Team Building, Coaching, New Business Development, Project Management, Business Development, Financial Analysis, Sales Management, Employee Training, Credit, Finance, Program Management, Account Management, Customer Experience, Strategy, Compliance, Process Improvement, Business Process..., REO, Short Sales, Asset Management, Negotiation
Education
University of North Carolina at Charlotte 1996 — 1999
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Discover Financial Services March 2015 - Present
Discover Financial Services August 2012 - May 2015
United Airlines June 2011 - August 2012
McGraw-Hill Higher Education November 2009 - June 2011
Pepboys April 2005 - April 2008
Comcast Cable January 2006 - August 2006
Skills
Customer Service, Technical Support, Microsoft Office, Technical Recruiting, Internet Recruiting, Troubleshooting, Customer Satisfaction, Applicant Tracking..., Recruiting, Account Management, Human Resources, Onboarding, Talent Acquisition, Microsoft Excel, Outlook, Employee Relations, Sales, Access, Project Management, Computer Hardware, Call Centers, Help Desk Support, Training, Windows 7, Management, Technical Analysis, Software Documentation
Education
University of Notre Dame 2002 — 2003
Computer Science
Clayton State University 2007 — 2009
Secondary Education
Home Smart Real Estate March 2011 - Present
Discover Financial Services April 1997 - November 2012
Skills
First Time Home Buyers, Sellers, Buyer Representation, Real Estate, Short Sales, Relocation, Single Family Homes, Listings, New Home Sales, Investment Properties, REO, Residential Homes, Sales, Foreclosures, Investors, Referrals
Education
University of Phoenix
Business
Discover Financial Services May 2015 - Present
Discover Financial Services March 2011 - May 2015
Discover Financial Services September 2008 - March 2011
Discover Financial Services June 1999 - September 2008
Move.com July 2006 - March 2007
Skills
Firewalls, DHCP, DNS, Data Center, Load Balancing, Disaster Recovery, Network Administration, VMware, Cisco, Unix, TCP/IP, Virtualization, Active Directory, WAN, Linux, LAN/WAN, IT Operations, Network Security, Troubleshooting, Security, Windows, Switches, Architecture, Business Continuity, Server Architecture, VMware ESX, Routers, Enterprise Architecture, Windows Server, Windows Server 2003, System Administration, Servers, Operating Systems, Apache, IIS, LAN-WAN, Cisco Technologies, VPN, Cloud Computing, CISSP, Information Security, ITIL, IT Management, SharePoint, Information Security..., Computer Security, PCI DSS, SAN, Network Architecture, CCNA
Education
Western Governors University 2011 — 2013
Master of Science, Information Security and Assurance
University of Phoenix 2001 — 2004
Bachelor of Science, Information Technology
Discover Financial Services 2014 - Present
First American 2010 - 2014
Geoffrey Stiller, M.D 2008 - 2010
Transnation Title 2004 - 2008
Skills
Soft Pro, SOL, FAST,..., Management, Project Management, Payroll, Human Resources, Administration, Microsoft Excel, Sales, Customer Service, Account Reconciliation, Payments, Notary Public
Education
University of Oregon
Discover Financial Services 2012 - Present
LendingTree Loans 2007 - 2012
LendingTree Loans 2004 - 2007
Franklin Financial Group 2003 - 2004
HSBC Household Credit Services 2002 - 2003
GE Capital / Colonial Pacific Leasing 2001 - 2001
Skills
Mortgage Lending, Analytics, Management, Risk Management, Loans, Loan Origination, Credit, Financial Analysis, Portfolio Management, Banking, Finance, Financial Modeling, Mortgage Banking, Capital Markets, Credit Analysis, Commercial Lending, Financial Services, Forecasting, Marketing Strategy, Underwriting, Credit Risk, Financial Risk, Secondary Market, Microsoft Excel, Thomson Reuters Eikon, PowerPivot, Leadership, Microsoft Office
Education
Discover Financial Services - High Potential Leadership Program 2013 — 2014
University of Oregon
BS, Finance, Marketing, Communications
Discover Financial Services January 2014 - Present
Discover Financial Services February 2010 - January 2014
Discover Financial Services January 2009 - February 2010
Discover Financial Services August 2006 - January 2009
Discover Financial Services February 2004 - August 2006
Zeborg, Inc 2000 - 2004
Mitchell Madison Group 2000 - 2000
Skills
Analytics, Business Process..., Credit Cards, Risk Management, Six Sigma, Strategy, Business Analysis, Financial Modeling, Financial Analysis, Portfolio Management, Banking, Leadership, Management, Process Improvement, Project Management, Consulting, Business Strategy, Cross-functional Team..., Analysis, Financial Services, CRM
Education
University of Pennsylvania 1996 — 2000
Bachelors, Economics and South Asia Regional Studies
Medicity April 2013 - Present
EMC January 2012 - April 2013
Overstock.com September 2010 - November 2011
Overstock.com October 2009 - November 2010
Overstock.Com November 2006 - October 2009
ARUP Laboratories February 2005 - November 2006
Discover Financial Services February 1997 - February 2005
Skills
ETL, Agile Methodologies, Data Modeling, Business Analysis, Requirements Analysis, SQL, Data Warehousing, Visio, Business Objects, Microsoft SQL Server, Agile Project Management, Scrum, SDLC, Software Project..., Business Intelligence, Systems Analysis, Data Analysis, Software Documentation, Analytics, Requirements Gathering, Dress for Success, Mastering, Facebook, Personality, Humor, Punk, Project Management, Teradata, E-commerce, Business Requirements, Cross-functional Team..., Access, Analysis, User Stories, Certified Scrum Master..., Certified Scrum Product..., Collaboration, Collaborative Leadership, Database Design, Security, Food & Beverage
Education
University of Phoenix 2003 — 2005
Discover Financial Services June 2015 - Present
PayPal Media Network September 2012 - April 2015
PayPal August 2003 - September 2012
PayPal January 2006 - April 2007
PayPal April 2005 - January 2006
PayPal February 2004 - April 2005
Skills
Analytics, Management, Process Improvement, Analysis, E-commerce, Call Centers, Risk Management, Payments, Project Management, Product Management
Education
University of Nebraska at Omaha 2011 — 2011
Project Management
University of Nebraska-Lincoln 1997 — 2002
Bachelors of Science Business Administration, Management
Mansfield College, Oxford University 2001 — 2001
International Economics
Discover Financial Services June 2014 - Present
Discover Financial Services June 2008 - May 2014
Citigroup 2003 - 2008
Citigroup 2001 - 2003
Associates First Capital 1999 - 2001
Skills
Credit Cards, Finance, Financial Services, Financial Risk, Basel II, Predictive Modeling, Banking, Credit Analysis, Risk Analytics, Credit Risk, Payments, Operational Risk, Portfolio Management, Loans, Risk Management, Credit, CRM, Financial Analysis, Predictive Analytics, Financial Modeling, Management, SAS, Analytics, Operational Risk..., Enterprise Risk..., Credit Scoring, Market Risk, Retail Banking, Executive Management, Statistical Modeling, Fraud, Relationship Management, Debit Cards, Quantitative Analytics, Underwriting, Corporate Finance, Segmentation
Education
University of Pennsylvania - The Wharton School 1988 — 1992
Discover Financial Services July 1995 - Present
Skills
Change Management, Performance Management, Employee Engagement, Vendor Management, Employee Benefits, Employee Relations, Process Improvement, Strategic Planning, Project Management, Marketing Communications, Leadership, Coaching, Human Resources, Team Leadership, Business Process..., Communication Training, Budgets, PeopleSoft, Organizational..., Strategy
Education
University of Phoenix 2006 — 2008
Master of Business Administration, Business
University of Wisconsin-Green Bay 1987 — 1991
Bachelor's degree, Economics
DP Customs June 2011 - Present
American Express October 2008 - May 2011
Sallie Mae September 2007 - October 2008
Discover Financial Services 1992 - 2007
Skills
Credit Cards, Credit, Credit Risk, Loans, Credit Analysis
Education
University of Phoenix 2001 — 2004
BSBM, Business Management
CSAA Insurance Group January 2014 - Present
CSAA Insurance Group June 2006 - December 2013
Discover Financial Services December 1994 - June 2006
Skills
Performance Consulting, Instructional Design, Training, Call Centers, Instructor-led Training, Call Center, Process Improvement, Visio, Needs Analysis, Vendor Management, Coaching, Leadership Development
Education
University of Phoenix
Business
Discover Financial Services March 1996 - Present
Education
University of Phoenix 2006 — 2009
Business Management - Bachelor Degree, Business
Arizona Federal Credit Union December 2014 - Present
JPMorgan Chase October 2013 - Present
JPMorgan Chase June 2010 - October 2013
JPMorgan Chase February 2009 - June 2010
Cox Communications January 2007 - December 2008
Cox Communications December 2004 - January 2007
Discover Financial Services 1994 - 2004
Skills
Call Center, Process Improvement, Vendor Management, Customer Service, Customer Experience, Change Management, Team Building, Project Management, Cross-functional Team..., Leadership, Performance Management, Coaching, PeopleSoft, Team Leadership, Leadership Development, Dialer Management, Cross Functional..., Call Centers, Visio, Analysis, Customer Retention, Access, Time Management, Troubleshooting, Software Documentation, Business Analysis, Security, Strategic Planning, Networking, Management, Training, Collections, Program Management, Customer Satisfaction, Employee Benefits, CRM, Credit Cards, Strategy, Executive Management, Operations Management, Technical Support, Sales, Account Management, Employee Relations, Human Resources, Risk Management, Budgets, Telecommunications, Recruiting, Employee Training
Education
University of Northern Iowa 1982 — 1987
BA, Communications
Toycarrier May 2008 - Present
Hawkins Group November 2005 - November 2012
ToyCarriers, Inc. 2008 - 2010
Discover Financial Services May 2002 - April 2005
Skills
Data Center, Service Delivery, Integration, Change Management, Service Desk, Management, Start-ups, Vendor Management, Risk Management, Process Improvement, Business Analysis, Project Management, Financial Analysis, Program Management, Banking, Compliance, Peregrine, Business Intelligence, Strategic Planning, Management Consulting
Education
North Carolina School of the Arts 1986 — 1990
BFA, Lighting, Sound, TV, FIlm, Theatre Arts
North Carolina School of the Arts
Bachelor of Fine Arts (BFA), Directing and Theatrical Production
Discover Financial Services Vice PresidentDiscover Card2002 - Present
Metris Companies 2000 - 2001
Skills
Financial Services, Credit Cards, Vendor Management, Credit, Call Centers, Customer Experience, Relationship Management, Process Improvement, Business Analysis, Call Center, Consumer Lending, Onboarding, Strategic Planning, Credit Risk, Analytics, Banking
Education
University of Phoenix
MBA, Business Administration
Discover Financial Services May 2015 - Present
Discover Financial Services June 2011 - May 2015
Discover Financial Services 2008 - 2011
Discover Financial Services May 2007 - May 2008
Discover Financial Services May 2006 - May 2007
Discover Financial Services July 2001 - May 2006
Discover Financial Services July 1999 - July 2001
Discover Financial Services July 1996 - July 1999
Discover Financial Services January 1996 - July 1996
Qwest 1994 - 1996
Skills
Fraud, Credit Cards, Credit, Banking, Financial Risk, Consumer Lending, Mortgage Lending, Electronic Payments, Risk Management, Credit Risk, Payments, Financial Services, Due Diligence, Insurance, Call Center, Relationship Management, Financial Analysis, Analysis, Customer Service, Microsoft Excel, Operational Risk, Cards, Process Improvement, Business Analysis, Operational Risk..., Team Leadership, Management, Finance, Leadership, Portfolio Management
Education
University of Phoenix 2004 — 2008
Bachelor of Science (BS), Business Administration
Experian Marketing Services October 2009 - Present
Discover Financial Services December 2002 - February 2009
Education
University of Notre Dame - Mendoza College of Business 1996 — 1998
MBA, Marketing
Villanova University 1991 — 1994
BA, Political Science
Discover Financial Services September 2010 - Present
Discover Financial Services May 2009 - September 2010
Discover Financial Services May 2003 - May 2009
Discover Financial Services August 2000 - May 2003
Skills
SDLC, Process Improvement, Visio, Project Management, Disaster Recovery, IT Management, SQL, Financial Services, Payments, Data Center, Business Continuity, Microsoft Office, Team Building, Banking, Management, Leadership, Access, Troubleshooting, Technical Support, Coaching, Credit Cards, Business Analysis, Telecommunications, Vendor Management, Call Centers, Information Technology, Unix, Software Documentation, SharePoint, IT Strategy, Project Portfolio..., Testing
Education
University of Phoenix 2008 — 2009
Masters, Information Systems
Guaranteed Rate August 2015 - Present
Discover Financial Services April 2012 - Present
Harris Teeter December 2010 - April 2012
Wachovia, A Wells Fargo Company November 2009 - March 2011
Bank of America February 2009 - October 2009
LendingTree 2007 - 2008
Transamerica 2001 - 2005
Skills
Data Warehousing, Business Intelligence, Databases, SSIS, SSRS, ETL, T-SQL, Data Modeling, Microsoft SQL Server, SDLC, Analysis Services, SharePoint
Education
University of North Carolina at Wilmington 1994 — 1995
Elementary Educatoin Teaching Certification, Elementary Education and Teaching
University of North Carolina at Charlotte 1990 — 1992
Bachelor's Degree, History
Discover Financial Services 2011 - Present
PULSE October 2004 - June 2011
AIM Investments November 1997 - May 2004
State Farm Insurance Companies May 1992 - June 1995
Skills
Recruiting, Organizational..., Interviews, Human Resources, Deferred Compensation, Talent Management, Personnel Management, Temporary Placement, Team Building, Management, College Recruiting, Payroll, Training, Onboarding, Policy
Education
University of Nevada-Las Vegas
Communications
Discover Financial Services 2010 - Present
Education
University of Notre Dame
AB, Modern and Classical Languages
Ethan Lord Jewelers April 2008 - Present
Discover Financial Services February 2007 - April 2008
Morgan Stanley August 2004 - February 2007
BearingPoint August 2000 - July 2004
Skills
Project Management, Business Strategy, Strategic Planning, Marketing Strategy, New Business Development, Sales Management, Management Consulting, Marketing, Retail, E-commerce, CRM, Strategy, Competitive Analysis, Sales, Product Development, Account Management, Management, Customer Service
Education
University of Notre Dame 1996 — 2000
Bachelor of Arts, Business Administration, Computer Programming and Sociology
Discover Financial Services October 1995 - February 2014
Army and Air Force Exchange Service July 1991 - June 1995
British Staff Office July 1987 - 1991
Exclusive Mobel June 1982 - July 1987
Skills
Recruiting, Call Center, Onboarding, Talent Acquisition, Benefits Administration, Employee Relations, HRIS, Deferred Compensation, Employee Benefits, Succession Planning, HR Policies, PeopleSoft, Talent Management, Employee Engagement, Performance Management, FMLA, Employment Law, Human Resources, Workforce Planning, Conflict Resolution, Applicant Tracking..., Resume Writing, Interviews, Management, Internet Recruiting, Job Fairs, Leadership, New Hire Orientations, Job Descriptions, Recruitment Advertising, Taleo, College Recruiting, Employee Training, Screening Resumes, Career Development, Staffing Services, Hiring, Screening, Technical Recruiting, Call Centers, Personnel Management, Temporary Staffing, Benefits Negotiation, Executive Search, Contract Recruitment, Temporary Placement, Sourcing
Education
University of Phoenix 2005 — 2009
BA, Human Resource and Business Management, 3.86
Suffolk Civic College UK 1970 — 1972
AA, Accounting, 4.0
Society of Human Resource Management
PHR, Human Resources Management and Services
Discover Financial Services 2010 - Present
Royal Family, LLC July 2007 - July 2009
Aspen Homes Development, Inc September 2002 - July 2007
Aspen Village Homeowner's Association July 2000 - January 2003
Prudential Financial June 2002 - September 2002
Iomega Corporation May 1999 - January 2002
Skills
Budgets, Accounting, Finance, Management, Microsoft Excel, QuickBooks, Customer Service, Cash Flow, Accounts Payable, Account Reconciliation, MySQL, SAS, Teradata, Mobius, Tableau, Analysis, Financial Analysis, Financial Reporting, Leadership, Process Improvement
Education
Utah State University
B.S, Finance
Ricks College (BYU Idaho)
A.A.S, International Business
University of Phoenix
M.B
Discover Financial Services December 2012 - Present
Discover Financial Services August 2011 - December 2012
Discover Financial Services June 2010 - August 2011
Discover Financial Services August 2008 - June 2010
Discover Financial Services June 2007 - July 2008
University of Notre Dame 2005 - 2007
Ernst & Young 2002 - 2005
Skills
Financial Analysis, Banking, Process Improvement, Product Development, Digital Marketing, Web Project Management, Customer Experience, SEO, SEM, Strategic Planning, Online Marketing, Strategy, Financial Services, Marketing, Cross-functional Team..., Business Development, Leadership, Analysis, Mergers & Acquisitions, Program Management, New Business Development
Education
University of Notre Dame - Mendoza College of Business 2006 — 2007
MBA, Strategy, Finance
University of Notre Dame 1999 — 2003
BA, Accounting & Theology
KDC Columbus December 2014 - Present
Manufacture November 2011 - August 2014
Discover Financial Services February 2004 - July 2009
DHL December 1994 - January 2004
Skills
Recruiting, Employee Relations, Employee Benefits, New Hire Orientations, Training, HRIS, Onboarding, Performance Management, Applicant Tracking..., Coaching, Talent Management, Talent Acquisition, Human Resources, Team Building, Process Improvement, Customer Service, Employee Engagement, Workforce Planning, Change Management, Policy, Management, Personnel Management, Interviews, Benefits Administration, Deferred Compensation, Succession Planning, Leadership, Contract Negotiation, Organizational..., Leadership Development, Microsoft Office, HR Policies, Strategy, Hiring, Project Management, Payroll, Employee Training, Strategic Planning, Public Speaking, FMLA, Project Planning, PeopleSoft, Customer Relations, Microsoft Excel, Executive Management, Budgets, College Recruiting, Research, Event Planning
Education
University of Phoenix
Bachelor of Arts (BA), Human Resource/Business Management
Time Warner Cable June 2014 - Present
BCBSNC October 2012 - June 2014
Home Depot January 2010 - October 2012
Comcast Communications February 2009 - December 2009
Discover Financial Services April 2007 - January 2009
JP Morgan Chase October 2006 - March 2007
Capital One January 2006 - August 2006
University of New Orleans 2003 - 2005
Skills
Teradata, ETL, Data Warehousing, Ab Initio, Data Modeling, DB2, Unix Shell Scripting, Data Warehouse..., Oracle, Unix, Pentaho, PL/SQL, Business Intelligence
Education
University of New Orleans
MS, Computer Science
Parallon Business Performance Group May 2014 - Present
Parallon Business Performance Group September 2013 - May 2014
Scott & White Healthcare January 2012 - August 2013
Parallon Business Performance Group March 2007 - January 2012
HCA Shared Services, Houston TX November 2004 - March 2007
Discover Financial Services 1991 - 2003
Skills
Revenue Cycle, Managed Care, HIPAA, Healthcare Information..., Healthcare Management, Healthcare, Meditech, JCAHO, Epic Systems, Revenue Cycle Management, Healthcare Consulting, Physician Relations, Nursing, Hospitals, CPOE, Medical Billing, Practice Management, EHR, Physicians, EMR, ICD-9, Medical Terminology, Medicare, Healthcare Industry, Medicaid, Leadership, Cerner, Informatics, Acute Care, Inpatient, Patient Safety, Medical Coding, Critical Care, CPT, Health Insurance
Education
University of Phoenix-Utah Campus 1993 — 1995
Bachelor of Business Administration (BBA)
eBay Inc October 2010 - Present
Discover Financial Services September 2000 - November 2010
CANYON CREEK DESIGN AND FURNISHINGS INC 2005 - 2009
Skills
Customer Relations, Business Strategy, Vendor Management, Operations Management, Negotiation, Team Building, Customer Service, Account Management, Sales, Strategic Planning, Business Development, Sales Operations, Recruiting, Finance, Start-ups, Strategy, Team Management, E-commerce, Management, Customer Retention, Customer Satisfaction, Coaching, Salesforce.com, Team Leadership, Sales Management, Leadership, Project Planning, Business Analysis, Customer Experience, Marketing Strategy, Organizational..., Performance Management, Online Marketing, Contract Negotiation, Marketing, CRM, Process Improvement, Talent Acquisition, Strategic Partnerships, Lead Generation, Analytics, B2B, Cross-functional Team..., Project Management, New Business Development, Microsoft Excel
Education
University of Phoenix
BACHELORS OF SCIENCE, BUSINESS ADMINSTRATION2005
Discover Financial Services July 2011 - Present
Motorola June 2010 - August 2010
Skills
Data Analysis, Financial Analysis, Financial Modeling, Microsoft Office, PowerPoint, Analysis, Microsoft Excel, Analytics
Education
University of Notre Dame 2007 — 2011
Discover Financial Services April 2015 - Present
Discover Financial Services May 2014 - April 2015
Discover Financial Services July 2013 - June 2014
Discover Financial Services July 2012 - June 2013
Discover Financial Services July 2011 - July 2012
University of Notre Dame August 2010 - July 2011
Merill Lynch Global Wealth Management September 2010 - December 2010
US Representative Mark Kirk & Kirk for Senate Campaign May 2008 - November 2010
Skills
Strategy, Integrated Marketing, New Business Development, Multicultural Marketing, Leadership, Change Management, National Account..., Financial Modeling, Strategic Communications, Strategic Partnerships, Forecasting, Business Development, Management, Marketing, Program Management, Fundraising, Strategic Planning, Recruiting, Finance, Financial Analysis, Microsoft Excel, Social Media
Education
University of Notre Dame 2007 — 2011
Bachelor of Arts, Economics and Political Science
University of Notre Dame - London Program 2010 — 2010
Minor - International Business, British & European Politics and Economic Policies
Discover Financial Services July 2014 - Present
Discover Financial Services May 2013 - October 2013
CITGO Petroleum August 2007 - November 2011
Weyerhaeuser August 2005 - August 2007
Skills
Process Optimization, Strategy, Data Analysis, Project Engineering, Root Cause Analysis, Problem Solving, Budget Setting, Regulatory Documentation, Customer Experience, Driving Results, Data-driven Decision..., Leadership, Operations Management, Training Co-ordination, Oil/Gas, Refinery, Chemical Engineering, Refining, HAZOP, Engineering, Energy, Cost Saving Initiatives, Cross-functional...
Education
University of Notre Dame - Mendoza College of Business 2012 — 2014
Master of Business Administration (M.B.A.), Business Analytics
University of Oklahoma 2000 — 2005
Bachelor of Science (BS), Chemical Engineering & Material Science
Apria Healthcare February 2014 - Present
The Results Companies August 2012 - September 2013
Xerox January 2010 - July 2012
CDR Associates LLC January 2007 - January 2010
Xerox January 2006 - January 2007
Discover Financial Services January 1996 - January 2006
Skills
Call Center Development, BPO, Employee Relations, Call Center, Workforce Management, Leadership, Strategy, Call Centers, Strategic Planning, Outsourcing, Vendor Management, Management, Contact Centers, Training, Customer Experience, Inbound Marketing, Customer Retention
Education
University of Phoenix
Bachelors of Science, Business Management
American School of Guatemala August 2014 - Present
PGA TOUR June 2009 - August 2014
PGA TOUR August 2011 - August 2013
PGA TOUR May 2009 - July 2011
Discover Financial Services May 2008 - August 2008
Skills
Event Planning, Sports, Sponsorship, Sports Marketing, Social Media Marketing, Public Relations, Marketing Communications, Media Relations
Education
University of Pennsylvania - The Wharton School 2005 — 2009
BSc Economics, Marketing, Communications
Wolfson High School 2001 — 2005
Discover Financial Services January 2015 - Present
Sallie Mae March 2014 - January 2015
PwC September 2013 - December 2013
Reco industries July 2012 - September 2012
University of New Haven February 2012 - May 2012
Barclays Bank May 2009 - March 2011
Skills
Excel, Microsoft Office, Business Strategy, Market Analysis, Financial Analysis, Statistical Modeling, Business Analysis, Financial Audits, Corporate Finance, Financial Statement..., Microsoft Excel
Education
University of New Haven 2011 — 2012
MBA, finance
University of New Haven
certificate in accounting, Accounting
Makerere university business school
bachelor of international business
Discover Financial Services September 2015 - Present
Geometry Global January 2015 - September 2015
Geometry Global January 2013 - December 2014
G2 Worldwide December 2010 - December 2012
G2 Worldwide June 2010 - November 2010
Skills
Integrated Marketing, Marketing Communications, Account Management, Advertising, Financial Services, G/L Reconciliations, Revenue Recognition, Marketing Strategy
Education
University of Northern Iowa
Finance: Financial Services
Discover Financial Services 2010 - Present
Citi Student Loan Corporation 2005 - 2009
Celltech Pharmaceuticals 2003 - 2005
Daylight Software 1998 - 2002
Cabletron Systems 1996 - 1998
MicroArts Creative Agency 1994 - 1995
Skills
SQL, JavaScript, HTML, CSS, Visual Basic, Microsoft Office, Visual Studio, VBA, C#, Web Applications, Database Design, Microsoft SQL Server
Education
University of New Hampshire 1988 — 1993
Bachelor of Fine Arts (B.F.A.), Painting
Discover Financial Services May 2015 - Present
Discover Financial Services May 2015 - Present
C3 Connect September 2010 - Present
Skills
Customer Service, Microsoft Word, Microsoft Office, Ten Key, Microsoft Excel, Windows 7, Teamwork, Call Centers, Data Entry, Team Leadership, PowerPoint, Telephone Skills
Education
University of Phoenix 2003 — 2006
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
SLCC 1992 — 1998
Associate's degree, General Studies
Discover Financial Services 2014 - Present
Family Partners, LLC March 2014 - Present
Wells Fargo June 2011 - May 2013
Chase June 2006 - August 2009
University of Phoenix February 2006 - June 2006
Family Christian 2004 - 2004
Bank of America May 1998 - May 2003
Skills
Bilingual-English/Spanis..., Notary Public, Series 6, Gold Coast Real Estate..., Consumer Lending, Loan Origination, Commercial Lending, Mortgage Banking, Small Business Lending, Finance, Leadership, Mortgage Lending, Residential Mortgages, Portfolio Management, Sales, Home Equity Loans, Home Equity Lines of..., Credit Analysis, Commercial Banking
Education
University of Phoenix
Bachelor of Science (BS), Accounting and Finance
Western International University 2008 — 2009
Bachelor's degree
Discover Financial Services September 2008 - Present
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Communication Skills, Lotus Notes, Peer Development, Adaptability, Personal Responsibility, Positivity, Team-oriented, Self Management
Education
University of Phoenix 2012 — 2014
Currently enrolled, Bachelors in Accounting
Fortune 500 Brokerage Firm 2013 - Present
Discover Financial Services September 2012 - December 2013
Marshall BankFirst March 2005 - April 2009
Education
University of Phoenix 2009 — 2011
Bachelor's Degree, Human Resources Management/Personnel Administration, General, 3.86
Litchfield Elementary School District August 2012 - May 2015
Tolleson Union High School District July 2011 - June 2012
L. Thomas Heck Middle School August 2011 - May 2012
Discover Financial Services May 2007 - June 2009
Education
University of Phoenix 2012 — 2014
Master of Education in Adult Education/Adult Training, Curriculum and Instruction, Training and Development
University of Phoenix 2009 — 2012
Bachelor of Education (B.Ed.) in Elementary Education, Theory and research in elementary instructional methods, curricula, and assessment tools
Discover Financial Services August 2013 - Present
Education
University of Phoenix 2011 — 2016
Associate’s Degree, psychology