eGain Communications
Industry: Software company
DescriptioneGain Corporation is a customer engagement cloud solutions company, traded on the NASDAQ. It is best known for its suite of knowledge-powered software applications, used by omnichannel contact centers, customer service organizations and digital business teams. Headquarters: Sunnyvale, CA Founded: 1997 Subsidiaries: Exony Limited, Inference Corp, Verix Software, Founders: Ashutosh Roy, Gunjan Sinha
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eGain Communications Employees
Twilio, Inc. July 2013 - Present
eGain Communications June 2012 - July 2013
Radiologists Without Borders April 2012 - December 2012
Consolidated Foam, Inc. June 2011 - May 2012
Pathways: A Woman's Way Home February 2012 - March 2012
Skills
Graphic Design, Logo Design, Adobe Creative Suite, Illustration, Typography, Posters, Illustrator, InDesign, Packaging, Photoshop, Web Design, Photography, Branding & Identity, Dreamweaver, Screen Printing, User Interface, User Experience Design, User Research, User Interface..., CSS3, HTML 5, HTML emails, CSS, Rapid Prototyping, User Experience, User Interface Design, User-centered Design, Presentation Design, Informatics, Information Design, information system..., Semantics, Visual Design, Visual Identity Design, Wireframes, Collateral, Interaction Design, Art Direction, Layout, Graphics, Brochures, Flyers, CMS
Education
University of Illinois at Urbana-Champaign 2007 — 2011
BFA, Graphic Design
Adlai E. Stevenson High School 2003 — 2007
High School Diploma, High School/Secondary Diplomas and Certificates
Coursera
Independent Coursework
Eventus Solutions Group April 2015 - Present
General Dynamics Information Technology November 2013 - March 2015
eGain Communications June 2012 - November 2013
Oracle January 2010 - May 2012
RightNow Technologies January 2010 - January 2012
Toastmasters International October 1992 - October 2011
Pitney Bowes / Group 1 Software December 1995 - December 2008
USinternetworking July 2000 - November 2000
ULLICO August 1993 - December 1995
Electronic Engineering & Sales, Inc. March 1991 - August 1992
Skills
CRM, SaaS, Enterprise Software, Cloud Computing, Customer Service, Leadership, Project Management, Business Development, Program Management, Management, Account Management, Analysis, Project Planning, Business Process, Consulting, Cross-functional Team..., Salesforce.com, Software Project..., Team Building, Business Intelligence, Negotiation, Change Management, Building Relationships, Business Process..., Budgets, Team Leadership, B2B, Social Media, Organizational..., Product Management, Creative Problem Solving, Business, Strategic Partnerships, Self Service, Leadership Development, Speech, Customer Satisfaction, Analytics, KCS, Sales Process, Customer Retention, Process Improvement, CRM software, Web Self Service, Business Reorganizations, Relationship Cultivation, Mentoring, Communication Written, Communication Verbal, Knowledge Management
Education
University of Phoenix 2007 — 2010
Bachelor's Degree, Business Management
Takoma Academy 1982 — 1984
High School, General
Smart Ear March 2015 - Present
Citywealth June 2014 - Present
Intero Real Estate Services 2003 - Present
The Sun Valley Rice Company, LLC April 2014 - Present
In Case of Emergency Standard a Division of About The Kids Foundation December 2010 - Present
Pension Benefit Information January 2009 - September 2010
Intero Real Estate Services June 2003 - January 2010
eGain Communications January 1998 - January 1999
Memec 1996 - 1999
Wyle Electronics January 1994 - January 1996
Skills
Marketing, Real Estate, Strategic Partnerships, Start-ups, Marketing Strategy, Selling, Business Development, Luxury, New Business Development, Lead Generation, Market Analysis, Entrepreneurship, Social Media, Real Estate Transactions, Negotiation, Strategic Planning, Sales, Product Marketing
Education
University of Oxford - Said Business School
Women's Studies
University of Oxford - Said Business School
Blinds.com (Home Depot) 2014 - Present
Hewlett-Packard August 2013 - May 2014
Synechron October 2011 - August 2013
Synechron November 2009 - October 2011
Synechron March 2007 - October 2009
eGain Communications April 2005 - March 2007
Skills
Business Analysis, Visio, Business Process..., Defining Product..., Product Requirement..., Requirements Gathering, Requirements Analysis, Test Management, Test Planning, Test Automation, System Testing, LoadRunner, QTP, Performance Testing, Project Management, Software Project..., PMP, Selenium, Agile Methodologies, Manual Testing, Test Cases, JIRA, CodedUI, CUIT, CSTE, Wire Framing, Mockups, Project Planning, Performance Testing..., MS Project, Snag It, Performance Improvement, Usability Testing, Customer Analysis, Quality Management, Scrum, Agile Project Management, HP QTP
Education
University of Pune 2000 — 2004
BE, Eectronics and Telecommunication
Enkata April 2013 - April 2015
Equilibrium 2009 - 2013
Socialtext 2007 - 2009
Insite Technology Associates 2001 - 2007
eGain Communications 1998 - 2001
NCR Corporation, CA (formerly Pansophic Systems), Infor (formerly JBA International) 1985 - 1997
Skills
Enterprise Software, SaaS, Solution Selling, CRM, Account Management, Management, Leadership, Start-ups, Strategy, Direct Sales, Sales, Salesforce.com, Lead Generation, Business Development, Selling, Sales Management, Strategic Partnerships, Product Management, Go-to-market Strategy, E-commerce, Pre-sales, Business Process..., Sales Process, Software Industry, Professional Services, Cloud Computing, Sales Operations, Predictive Analytics
Education
University of Illinois at Urbana-Champaign
Bachelor's Degree
Freddie Mac May 2014 - Present
Cisco April 2013 - May 2014
IBM December 2006 - February 2013
Hexaware Technoloies Inc 2003 - 2006
eGain Communications April 2001 - December 2003
Skills
Equities, Order Management, Business Analysis, Requirements Gathering, Fidessa, Financial Services, Solution Architecture, Business Intelligence, Derivatives, Trading, Banking, Investment Banking, SDLC, Project Management, Requirements Analysis
Education
University of Mumbai 1999 — 2001
MBA, FINANCE
University of Mumbai - V.J.T.I 1994 — 1998
BE
Peninsula Sports Inc. December 2012 - Present
eGain Communications May 2011 - December 2012
NorthwestWAN September 2008 - March 2011
Alarmpoint Systems November 2007 - August 2008
Cemaphore Systems December 2003 - August 2004
Hello Direct February 2002 - August 2003
Plantronics January 1997 - January 2001
Cabletron Systems March 1993 - November 1996
FLA. Orthopedics February 1992 - March 1993
Lanier Worldwide March 1990 - July 1991
Skills
Customer Service, Business Development, Negotiation, Microsoft Office, Enterprise Software, Microsoft Excel, PowerPoint, Outlook, Sales, Microsoft Word, Research, Editing, Strategic Planning, Social Media, Cold Calling, Lead Generation, Solution Selling, Salesforce.com, Sales Process, Teaching, Photoshop
Education
University of Idaho 1981 — 1986
Business Marketing, Business, Management, Marketing, and Related Support Services
S&P Capital IQ June 2011 - Present
S&P (Standard & Poor's) July 2008 - May 2011
Prudential Financial February 2006 - June 2008
eGain Communications December 2003 - January 2006
Skills
Weblogic, Agile Methodologies, Hibernate, Struts, Spring, Java Enterprise Edition, Java, Oracle, SDLC, Web Services, Business Analysis, PL/SQL, Requirements Analysis, JSP, SOA, Tomcat, Software Project..., Unix
Education
University of Pune 1999 — 2003
BE, Computer
UnboundID Corp. May 2013 - Present
Oracle October 2011 - May 2013
Rightnow Technologies (acquired by Oracle) October 2011 - March 2012
InQuira (acquired by Oracle) September 2010 - October 2011
Consona Corporation CRM (Onyx CRM, Knova KM, SupportSoft) April 2007 - February 2010
Surgient Inc. December 2005 - April 2007
Onyx Software July 2002 - December 2005
eGain Communications August 1999 - July 2002
Computer Associates January 1997 - August 1999
Baxter International Inc. October 1990 - December 1997
Skills
Business Management, Customer Relations, Knowledge Management, Process Improvement, Planning, Customer Experience, Sales Management, Cross-functional Team..., Strategy, Professional Services, Project Planning, Management, Enterprise Software, Customer Service, Mergers & Acquisitions, Strategic Planning, Cloud Computing, CRM, Selling, Marketing, Team Leadership, Start-ups, SaaS, Sales Operations, Solution Selling, Sales Process, Go-to-market Strategy, Leadership, Opportunity..., Sales, Pre-sales, Integration, Mobile Devices, Business Intelligence, Business Development
Education
University of North Texas 1984 — 1988
BBA
Villanova University
Masters Certificate
RightAnswers, Inc. October 2014 - Present
eGain Communications April 2010 - September 2014
Baynote October 2009 - April 2010
Knova Software December 2004 - October 2009
Verity (Currently Autonomy) 2002 - 2005
Sonexis 1999 - 2001
S1 Corporation 1999 - 2001
Pegasystems 1995 - 1998
FileTek 1990 - 1995
Skills
CRM, Return on Investment, Content Management, Customer Service, Financial Services, Business Process..., SaaS, Enterprise Software, Cloud Computing, Professional Services, Sales Management, Strategic Partnerships, Product Management, Call Centers, Sales Operations, Strategy, Leadership
Education
University of Illinois at Chicago
Business
IDeaS Revenue Optimization August 2007 - Present
Egain Communications April 2006 - July 2007
Viglen Computers September 2004 - October 2005
Skills
Automation, Manual Testing, Testing, ISEB, ISTQB, Test Automation, Agile Methodologies, Test Planning, Software Quality..., Unix, Quality Center, SQL, Regression Testing, QTP, Test Management, Quality Assurance
Education
University of Pune 1998 — 2002
BE, Electrical, First Class
Dun & Bradstreet December 2011 - Present
Experian November 2009 - December 2011
Premiere Global Services January 2007 - May 2008
RightNow Technologies October 2005 - January 2007
eGain Communications 2003 - 2005
Remedy Corporation February 2001 - October 2002
Siebel Systems February 2000 - January 2001
Dun & Bradstreet January 1985 - January 2000
D&B 1985 - 2000
Skills
Solution Selling, Leadership, Team Leadership, Salesforce.com, CRM, Cloud Computing, Strategy, Sales, Sales Process, Lead Generation, SaaS, Business Development, Analytics, Account Management, Management
Education
University of Oregon 1979 — 1983
BS
Beaverton High School
Jasper Technologies, Inc February 2015 - Present
Arista Networks, Inc. September 2013 - December 2014
Shutterfly February 2013 - August 2013
eGain Communications October 2009 - February 2013
ALZA Corporation January 2007 - September 2009
Scios Inc September 2003 - December 2006
ATC Group Services Inc April 1998 - June 2003
Skills
Payroll, Human Resources, Finance, Employee Benefits, Employee Relations, Onboarding, Deferred Compensation, ADP Payroll, Account Reconciliation, Management, Mergers & Acquisitions, Mergers, Analysis, Leadership, General Ledger, Sarbanes-Oxley Act
Education
American Payroll Associaton 2003 — 2012
Certificate, Payroll, Certificate
University of Phoenix 2008 — 2009
Individual, Human Resources
University of Massachusetts at Lowell 1991 — 1997
Associate of Arts (AA), Manegerial Accounting
The REAL Insurance Lady May 2005 - Present
Student Nurse January 2010 - December 2010
NTR October 2008 - April 2009
AIPA, LLC 2005 - 2008
Acacia Group 2002 - 2005
Alta Vista 2001 - 2001
eGain Communications 2000 - 2001
Lawson Software 1998 - 2000
Contract Consultant 1996 - 1998
Microsoft Corporation 1992 - 1996
Skills
Salesforce.com, Solution Selling, Professional Services, Strategy, Customer Service, New Business Development, SaaS, Start-ups, Enterprise Software, Negotiation, Business Development, Management, Program Management, CRM, Sales, Project Management, Account Management, Change Management, Sales Process, Team Leadership, Leadership, Sales Management, Selling
Education
University of Houston-Victoria 2010 — 2010
Bachelors of Science, Nursing, Nursing
University of North Texas
BBA, Marketing
eGain Communications September 2012 - Present
Convergys 2010 - 2011
Merced Systems 2009 - 2010
ATS Inc (Aspect Software Sales Agency) 2007 - 2009
Verizon Business - specialized services March 2005 - August 2007
NCR 2003 - 2005
Data Return 2000 - 2003
Micron Electronics 1997 - 2000
Skills
Solution Selling, Software Solutions, Workforce Management, SaaS, Call Center, Channel, Customer Experience, Unified Communications, Sales Compensation, Complex Sales, Major Accounts, Software Sales, Enterprise Solutions, Technology Solutions, Managed Services, Executive Reporting, Prospects, Consultative Selling, Partner Relationships, Enterprise Software, Business Solutions, Account Management, Channel Management, Key Account Management
Education
University of Minnesota-Twin Cities 1992 — 1997
BS
Mounds View
GoApps Software September 2011 - Present
DELL September 2009 - January 2010
Borland November 2007 - July 2009
eGain Communications June 2005 - April 2006
Skills
Agile Methodologies, Software Development, Testing, Integration, Hibernate, Quality Assurance, Mobile Applications, Databases, Java, Scrum, XML, Eclipse, SQL, C++, Java Enterprise Edition, Embedded Systems
Education
University of Pune 2004 — 2005
PGDCM, Computer Science
University of Pune 2001 — 2004
BSc, Electronics
Zuora January 2013 - May 2014
SLAC National Accelerator Laboratory September 2012 - December 2012
eGain Communications May 2012 - October 2012
University of San Diego October 2010 - December 2011
Euro-Pro June 2011 - August 2011
Capgemini March 2008 - July 2010
Infosys Technologies Limited July 2007 - January 2008
Dropbox 2007 - 2008
Skills
Java, J2EE, Spring, Hibernate, Oracle SQL, SharePoint, Business Analysis, Business Strategy, Corporate Finance, Supply Chain..., Financial Analysis, Supply Chain Management, Business Management, Spring Roo, JPA, Salesforce.com, Subscription, Billing Systems, Apex Programming, Enterprise Software, CRM, Oracle, Cloud Computing, Leadership, JavaScript
Education
University of San Diego 2010 — 2012
Full Time MBA
St. Peter's Engineering College 2003 — 2007
Bachelor of Engineering (B.Eng.)