eTelecare Global Solutions
Industry: Business process outsourcing company
DescriptioneTelecare Global Solutions, Inc, was a provider of complex business process outsourcing solutions. eTelecare Global Solutions provides outsourced service through voice, email, and chat for companies in such industries such as consumer electronics, telecommunications, financial services, travel, and media. Founded: 1999 Number of employees: 13,400+ (2008) Subsidiaries: AOL Member Services Philippines, Inc., Founders: Derek Holley, Jim Franke Parent organizations: Stream Global Services, Convergys Netherlands Investments B.V. Headquarters: Philippines, Quezon City, Philippines, Manila, Philippines
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eTelecare Global Solutions Employees
Onetech Solution, LLC May 2007 - Present
eTelecare Global Solutions June 2005 - May 2007
Superfresh Market June 2000 - October 2004
Skills
Customer Service, SDLC, Project Management, Microsoft Office, Microsoft Excel, Process Improvement, Team Building, Visual Studio, Inventory Management, Microsoft Word, Teamwork, Outlook, Troubleshooting, Time Management, Customer Satisfaction
Education
Art Institute of Philadelphia 1994 — 1998
Computer Animation
T-Mobile June 2014 - Present
Sprint January 2011 - May 2014
eTelecare Global Solutions June 2006 - June 2007
American Eagle Outfitters October 2005 - June 2006
Skills
Telecommunications, Wireless, Solution Selling, Direct Sales, VoIP, Mobile Devices, Managed Services, Account Management, Unified Communications, IP, Sales Management, Sales Operations
Education
Everest University-South Orlando 2012 — 2014
Associate's degree, Small Business Administration/Management
United States Air Force 2010 - 2013
eTelecare Global Solutions March 2004 - April 2010
Education
Community College of the Air Force 2011 — 2013
Electronic Systems Technology, IT
Eminent SEO May 2014 - Present
Eminent SEO February 2014 - May 2014
eTelecare Global Solutions June 2000 - November 2009
Skills
Microsoft Excel, Microsoft Office, Keyword Research, SEO, Blogging, Google Adwords, Hootsuite, Google Analytics, Social Media, WordPress, link scrubbing, Landing Page..., SEM, CRM, Email Marketing, Social Media Marketing
Education
Glendale Community College
Psychology and Business
Scottsdale Community College
Business Certificate, Business Administration and Management, General
The Goodyear Tire & Rubber Company October 2013 - Present
TEKsystems January 2013 - September 2013
Kaplan University October 2011 - January 2013
Kaplan University October 2009 - September 2011
eTelecare Global Solutions January 2003 - September 2009
WBS Interactive February 2001 - December 2002
Z-Tel/Directel/IDRC/Promark One January 1990 - January 2001
Telecom USA January 1988 - January 1990
MCI January 1984 - January 1988
Skills
Admissions, Start-ups, Enrollment Management, Student Recruiting, Management, Strategic Planning, Staff Development, Leadership Development, Call Center, Student Financial Aid, Team Building, Coaching, Leadership, Strategy, Operations Management, Student Affairs, Mergers, Facilities Management, Adult Education, Vendor Management, Customer Service, Recruiting, Customer Satisfaction, Telecommunications, Human Resources, Call Centers, Project Management, Sales, Budgets, Training, Business Planning, Team Leadership, Organizational..., Time Management, CRM, Outsourcing, Marketing, Cross-functional Team..., Business Strategy, Program Management, Sourcing, Enterprise Software, P&L Management, Process Improvement, Business Process..., Consulting
Education
Drake University 1979 — 1983
Bachelor of Science; Bachelor of Fine Arts, Business Management; Speech Communication
ZombieChickenTaco December 2008 - Present
LoveRags July 2005 - December 2010
LoveRags/ZombieChickenTaco December 2008 - June 2009
ADEX / Lucent December 2007 - January 2008
Dell Twin Falls Idaho. September 2007 - December 2007
DellCall Center TSR Gold September 2007 - December 2007
Robert Half/ Phelps Dodge May 2007 - July 2007
Dell XPS Hardware October 2006 - June 2007
eTelecare Global Solutions June 2006 - June 2007
eTelecare June 2006 - May 2007
Skills
Troubleshooting, Computer Hardware, Software Documentation, Windows, Windows 7, Servers, Software Installation, Technical Support, Active Directory, Technical Writing, Security, Team Building, Hardware, Game Art
Education
Collins College 2000 — 2002
Occupational study of animation
Collins College
Associates
Berkshire Hathaway HomeServices Arizona Properties July 2007 - Present
Skillsoft - formerly Thomson NETg October 2006 - November 2007
Thomson NETg May 2005 - October 2006
Golden Retriever Systems July 2004 - May 2005
eTelecare Global Solutions 2003 - 2004
Skills
SQL, Web Development, ASP.NET, Wordpress, Project Management, Joomla, Consultative Selling..., Leadership, Strategy, Buyer Representation, Real Estate, WordPress, Management, Real Estate Economics, Business Process, Real Estate Transactions, Web Applications, Buyers, Seller Representation, Sellers
Education
Arizona State University - W. P. Carey School of Business 1999 — 2003
Bachelor of Science in Computer Information Systems, Computer Information Systems
Doublewide Network May 2014 - Present
Southwest Institute of Healing Arts September 2013 - Present
InsideOut Life Coach June 2008 - Present
Integrous Business Solutions June 2008 - Present
eTelecare Global Solutions June 2006 - June 2008
eTelecare Global Solutions June 2005 - June 2006
MCI 1994 - 2002
Skills
International Adoption, Coaching, Transformational Life..., Transition, Adoption, Self-healing, Self-awareness, Self-discovery, Vendor Management, Life Coaching, Self-esteem, Call Centers, Sales, Training Delivery, Training
Education
Southwest Institute of Healing Arts 2008 — 2008
Certification Transformation Life Coaching Program, Life Coaching
Arizona State University
Symantec July 2012 - Present
First Call Resolution, LLC July 2011 - July 2012
Dish Network July 2008 - July 2010
AT&T October 2007 - July 2008
eTelecare Global Solutions 2006 - 2007
Skills
Windows Server, Microsoft Exchange, Operating Systems, Technical Support, Red Hat Linux, TMG, Integration, Enterprise Software, System Deployment, Software Installation
Education
Anthem College-Phoenix 2004 — 2005
Associate of Science (AS), Network and Internet Security
Nomura Securities October 2013 - Present
Ernst & Young LLP USA May 2012 - November 2013
Capital One(contractor) December 2011 - May 2012
JP Morgan Chase(Contractor) March 2011 - January 2012
Asian Institute of Management August 2008 - February 2010
eTelecare Global Solutions May 2009 - July 2009
Infosys September 2005 - August 2008
Skills
Capital Markets, Credit Risk, Program Management, Investment Banking, Business Analysis, Management Consulting, Consulting, Strategy, Risk Management, Business Development, Analytics, Finance, Testing, Analysis, Banking, Management, Financial Services, Business Process, Core Banking..., Business Transformation, Trade Supply Chain, Business Process..., Portfolio Management, Business Process Design, Project Delivery, Solution Architecture, Business Process..., Process Improvement, Project Management, Data Analysis, Mergers, Information Technology, Enterprise Architecture, Business Requirements, Gap Analysis, Trading, Requirements Analysis, Business Strategy, SDLC, IT Strategy
Education
Asian Institute of Management 2008 — 2010
MBA, General Management
Visvesvaraya Technological University 2001 — 2005
Bachelor of Engineering (B.E.), Mechanical Engineering
Hewlett-Packard November 2006 - Present
eTelecare Global Solutions 2004 - 2005
Skills
ITIL, IT Service Management, Service Delivery, Technical Support, Service Desk, Sla, Problem Management, Training, Service Level Agreements, Consulting, Time Management, Troubleshooting, Windows 7, Operating Systems, Windows XP, Computer Hardware, Incident Management, Hardware, System Administration, Vendor Management, Management, Customer Satisfaction, SLA
Education
Centro Escolar University 2000 — 2004
Bachelor of Science (BS), Computer Science and Information Technology
My Computer Works August 2014 - October 2014
GoDaddy October 2013 - November 2013
Capgemini January 2012 - August 2012
Intel Corporation August 2010 - November 2011
Avnet February 2010 - July 2010
Apple October 2009 - January 2010
AT&T August 2008 - March 2009
Avnet November 2007 - December 2007
eTelecare Global Solutions November 2006 - October 2007
2Wire April 2006 - October 2006
Skills
Linux, Linux Kernel, SCSI, RAID, Storage, Red Hat Linux, Oracle Enterprise Linux, CentOS, Perl, Process Automation, Bash, Shell Scripting, FCoE, iSCSI, SAN, VMware ESX, Xen, Oracle VM Server, Oracle VM, VirtualBox, VMware
Education
Estrella Mountain Community College 2008 — 2010
Red Hat Accademy, 4.0 GPA
Estrella Mountain Community College 2006 — 2008
Associate of Science, Mathematics, 3.5 GPA
Revana July 2014 - Present
Revana March 2014 - July 2014
Revana February 2012 - May 2014
Revana February 2012 - February 2013
Revana November 2009 - August 2011
eTelecare Global Solutions November 2008 - July 2009
City of Scottsdale November 2003 - May 2006
Skills
Call Centers, Microsoft Office, Sales, Salesforce.com, Training, Coaching, Training Delivery, Employee Training, Leadership Development, Team-oriented, Motivated self-starter, Process Improvement, Solution Implementation, Management, Customer Experience, Instructional Design, Team Management, Leadership, Time Management, Reporting & Analysis, Marketing Strategy, Quality Management, Quality Assurance, Highly Dedicated, Team Leadership, Customer Satisfaction, CRM, Program Management, Analysis, Team Building, Consulting, Technical Training, Cross-functional Team..., Project Management, Interviews, Sales Process, Organizational..., Account Management, Performance Improvement, Organizational..., Troubleshooting, BPO, Supervisory Skills, E-Learning, Performance Management, SharePoint, Software Documentation, Customer Retention, Customer Service, Workshop Facilitation
Education
Arizona State University 2010 — 2014
Bachelor of Science (BS), Industrial and Organizational Psychology
Mesa Community College 2008 — 2010
Associate's degree, Educational Psychology
Allison+Partners July 2015 - Present
Burson-Marsteller June 2013 - July 2015
Child and Family Guidance Center January 2013 - June 2013
Matador PR Group (Pro-Bono Project) January 2012 - May 2013
Nick Chavez Beverly Hills/PPI, Inc November 2009 - January 2013
Rock Promotions LLC/CGI Inc August 2007 - October 2009
Freelance October 2001 - November 2007
eTelecare Global Solutions January 2007 - August 2007
Skills
Press Releases, Public Relations, Blogging, Social Media, Event Planning, Social Networking, Web Design, Photoshop, Marketing, Advertising, Digital Marketing, Cision, Radian6, Media Relations, Pitching Media, Social Media Marketing, Graphic Design, Strategic Public..., Event Management, Crisis Management, Pitch Letters, Adobe Creative Suite, Dreamweaver, SEO, Microsoft Office, Social Media Measurement, Celebrity Outreach, Mobile Marketing, Pitching Stories, Biography, Illustrator, CSS, HTML, Microsoft Word, Social Media Strategist, Celebrity Management, Celebrity, PSAs, Writing, Video News Releases, Computer Hardware, Computer Network..., Microsoft Excel, Meltwater, Analytics, Digital Media
Education
California State University-Northridge
Bachelor’s Degree, Journalism Public Relations
Valley Metro RPTA February 2011 - Present
Valley Metro RPTA December 2011 - December 2014
Bank of America February 2009 - June 2010
Vanguard 2010 - 2010
Vanguard 2010 - 2010
Vanguard 2010 - 2010
eTelecare Global Solutions June 2005 - February 2009
Skills
Customer Service, Transportation, Logistics, Training, Outlook, Budgets, Project Planning, Microsoft Office, Microsoft Excel, Troubleshooting
Education
Kaplan University 2010 — 2012
Master’s Degree, Project Management
D'Youville College 1998 — 2002
Bachelor's degree, Business/Commerce, General
D'Youville College 1998 — 2002
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services
Teachscape July 2012 - Present
Stream Global Services July 2010 - January 2012
Stream Global Services February 2008 - June 2010
eTelecare Global Solutions March 2006 - January 2009
AOL February 2005 - March 2006
Skills
Call Centers, Customer Retention, Customer Service, Troubleshooting, Training, Team Leadership, Microsoft Office, Management, Technical Support, Project Management, Call Center, Customer Experience, Quality Assurance, Software Documentation, Team Management, Customer Satisfaction, Problem Solving, Process Improvement, Account Management, Project Implementation, JIRA, Salesforce.com
Education
Angeles University Foundation 2000 — 2004
Bachelor of Science (B.S.), Computer Science
Broadcore August 2008 - Present
eTelecare Global Solutions November 2005 - March 2008
Advanced Contact Solutions, Inc. May 2004 - July 2005
Education
Centro Escolar University 1996 — 2000
Optometry, Doctor of Optometry
Laguna College 1992 — 1996
EMC May 2013 - Present
Unisys November 2012 - May 2013
Fujitsu April 2009 - May 2011
Hewlett-Packard Japan February 2008 - March 2009
J-SYS Philippines Inc. January 2005 - December 2007
eTelecare Global Solutions April 2003 - October 2004
Skills
Java, SCCM, VMware Workstation, C++, PL/SQL, Windows, C, HTML + CSS, WISE Package Studio 7, SMS Administrator..., CA IT Client Manager
Education
University of Utah 2012 — 2012
(Continuing Education), Java Programming Language I & II
Bulacan State University 1998 — 2003
Bachelor of Science, Computer Engineering
HUNKS ORLANDO EVENTS INC May 2015 - Present
Aon Hewitt August 2014 - Present
Capital One October 2013 - August 2014
JPMorgan Chase January 2009 - October 2013
GE Capital June 2006 - September 2008
eTelecare Global Solutions June 2004 - June 2006
Skills
Customer Service, Sales, Team Management, Employee Training, Time Management, Customer Satisfaction, Leadership, Public Speaking, Social Networking, Event Planning
Education
Brooks College 1999 — 2001
Associate of Arts (AA), Fashion Merchandising
Fife High School 1995 — 1999
Fashion merchandising
Cable ONE March 2014 - Present
Cable ONE Business May 2013 - March 2014
Cable One April 2010 - May 2013
Rescuecom October 2009 - April 2010
eTelecare Global Solutions October 2006 - March 2009
Skills
CCNP Certified, DHCP, TCP/IP, XP, Windows 7, BMC Remedy, Windows Server, Cisco IOS, Computer Hardware, CCNA, OSPF, Windows XP, EIGRP, RIP, Windows 2000, STP, RSTP, VTP, PVST+, 802.1q, Windows Server 2000, Windows Server 2003, Windows Vista, Amdocs, Sigma, Cisco Certified, Routers, VPN, LAN-WAN
Education
Collins College 2004 — 2007
PC/Network Technology
PSG Global Solutions 2008 - Present
Oak Knoll Capital February 2008 - Present
eTelecare Global Solutions January 2004 - February 2008
McKinsey and Company September 2002 - December 2003
McKinsey & Company June 2001 - August 2001
Skills
Entrepreneurship, Management Consulting, Business Development, Mergers, Due Diligence, Finance, Start-ups, Operations Management, New Business Development, Business Strategy, Strategy, BPO, Strategic Planning, Sales, Performance Management, Consulting, Talent Acquisition, Marketing, Change Management, Negotiation, Outsourcing, CRM, Management, Business Process..., Leadership, Applicant Tracking..., Recruiting, Mergers & Acquisitions, Sourcing
Education
The University of Chicago - Booth School of Business 2000 — 2002
IMBA, Entrepreneurship, Strategy, Finance
Duke University 1996 — 1998
MS, Computational Mechanics
Indian Institute of Technology, Madras 1992 — 1996
Bachelor of Technology
Greenbox Loans, Inc. October 2014 - Present
American Condenser & Coil LLC October 2007 - May 2014
IBM Solutions Delivery April 2006 - September 2007
Traders Vision International Marketing March 2004 - March 2006
eTelecare Global Solutions April 2000 - February 2001
Skills
Troubleshooting, Windows Server, Servers, Windows, Hardware, Windows 7, Network Administration, Active Directory, Computer Hardware, IT Management, Citrix Metaframe, Antivirus, IT Outsourcing, Citrix, Operating Systems, System Administration, Business Analysis, Photoshop, Switches, XP, DNS, DHCP, Microsoft Office, Group Policy, HP, Computer Repair, Software Project..., IT Strategy, Computer Maintenance, Business Systems, MS Office Suite, MS Office Automation, VBA, SQL Server, Peachtree, Quickbooks, Windows Server 2003, Network Architecture, IT Solutions, Solution Architecture, Digital Photography, Photo Editing, Spiceworks Setup and..., windows server 2008, Citrix Certified..., Excel, Word, Routers, LendingQB, Microsoft SQL Server
Education
De La Salle University 1998 — 2003
BSBA-CA, Business Management, Computer applications, Business Analysis
Don Bosco Technical Institute 1989 — 1998
Automotive Technology, Automotive Technology
Not currently employed April 2013 - Present
Prudential Financial May 2010 - April 2013
Matrix Absence Management November 2009 - May 2010
Arizona Cardinals April 2000 - November 2009
eTelecare Global Solutions June 2008 - June 2009
Universal Technical Institute May 2006 - June 2008
CN-tec 2002 - 2005
Skills
Employee Relations, Recruiting, Coaching, Training, Human Resources, Employee Benefits, Policy, Outlook, Management, Deferred Compensation, New Hire Orientations, Strategy, Time Management, Personnel Management, Leadership Development
Education
Arizona State University
Liberal Arts and Sciences, General Studies and Humanities
Angel Computer Network Services November 2013 - Present
Net2EZ Managed Data Centers February 2012 - November 2013
Wireless Zone November 2008 - February 2012
Fry's Electronics April 2007 - July 2008
eTelecare Global Solutions February 2006 - September 2006
GameStop April 2005 - February 2006
Skills
SQL, Troubleshooting, Technical Support, Microsoft Office, Windows, C#, Project Management, System Administration, Databases, Microsoft Excel, HTML, Software Installation, Network Architecture, Load Balancing, Network Security, Networking, Firewalls, Application Delivery..., Virtualization, Cloud Computing
Education
DeVry University 2008 — 2011
BS, Computer Science with a focus on Database Administration
University of Advancing Technology 2004 — 2008
Computer Games and Programming Skills
Brookdale Community College 2002 — 2004
Computer Science, Prerequisites
Tyco Security Products November 2013 - Present
Tyco Security Products July 2012 - October 2013
Aditya Birla Minacs September 2010 - March 2012
Siemens IT Solutions Inc. 2008 - 2010
Siemens Inc 2006 - 2010
eTelecare Global Solutions 2004 - 2006
Skills
Technical Support, Call Centers, Troubleshooting, Customer Satisfaction, BPO, Customer Service, Windows 7, Computer Hardware, Customer Experience, Service Delivery
Education
Technological Institute of the Philippines 1995 — 1998
Bachelor of Science, Electronics and Communications Engineering
University of Santo Tomas
Imperial Fire and Casualty Insurance Co. June 2013 - Present
El Centro College September 2012 - Present
M & F Western Products April 2011 - April 2013
Peltier Nissan June 2009 - January 2010
Suddenlink Communications 2009 - 2010
eTelecare Global Solutions 2008 - 2009
Intuit 2007 - 2008
Stream Global Services 2000 - 2003
Skills
Customer Service, Microsoft Word, Team Building, Microsoft Office, Cisco Networking, Windows XP Pro, Windows & Mac operating..., Outlook, Windows 7, Training, Sales, Process Improvement, Inventory Management, Negotiation, Management, PowerPoint, Leadership, Sales Operations, Strategic Planning, Sales Management, Microsoft Excel, Windows Vista, PC Hardware/Software, TCP/IP protocols, EIGRP, Ticketing Systems, Troubleshooting, Networking, Technical Support, Help Desk Support, XP, Operating Systems, Software Installation, Call Centers, Hardware, Windows, CRM, Social Networking, Routers, CCNA, Hardware Installation, Computer Hardware..., Virus Removal, Microsoft Windows 98, Google Chrome, Computer Hardware, Office 2010, Hardware Support, Lotus Notes, Microsoft Exchange
Education
El Centro College 2012 — 2013
Cisco Certified Network Associate, Cisco, 4.0 GPA
Tyler Junior College 2009 — 2010
Associate's, General Studies
Wylie high school 1992 — 1995
High School Diploma, General Studies
Gan Yaffa Preschool August 2012 - Present
East Greenbush Window Coverings March 2012 - August 2012
Page Private School June 2009 - December 2011
VCA Engineers, Inc. November 2007 - January 2009
eTelecare Global Solutions June 2005 - June 2007
STI Academy Gradeschool June 2003 - June 2005
Augustinian Abbey School June 2002 - May 2003
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Data Entry, Inventory Management, Event Planning, Office Administration, Retail, Administrative..., Time Management, Social Media, Office Management
Education
Glendale Community College 2009 — 2011
Child Development, Early Childhood Education and Teaching
University of Santo Tomas 1998 — 2002
Bachelor of Arts (B.A.), Political Science and Government
Global Capacity May 2015 - Present
Self-employed December 2014 - May 2015
Cox Communications November 2012 - December 2014
Cox Communications September 2007 - November 2012
Guerrilla Marketing Strategies July 2007 - September 2007
eTelecare Global Solutions August 2005 - July 2007
Sprint August 2003 - August 2005
Circuit City August 1998 - August 2003
Skills
Brand Management, Sales Operations, Customer Acquisition, Marketing, Media Planning, Multi-channel Marketing, Customer Retention, Corporate Communications, Digital Marketing, Marketing Communications, Sales, Project Management, Internal Communications, Inbound Marketing, Customer Insight, Direct Response, Customer Segmentation..., Agency Relationship..., Online Advertising, Corporate Events, Creative Services, Increasing ROI, Advertising Research, Integrated Marketing, Call Centers, Incentive Programs, Media Production, Creative Content..., Traditional Media, Grassroots Marketing, Segmentation, Strategy, Advertising, Media Buying, Marketing Strategy, Brand Development, Event Planning, Event Management, Employee Recognition, Campaign Management, Social Media Marketing, Direct Marketing, Email Marketing, Retail, Creative Direction, Telecommunications, Vendor Management, SEO
Education
Arizona State University, W. P. Carey School of Business 2007 — 2009
MBA
Universidad Torcuato di Tella
Study Abroad, ASU, International Business
University of Central Florida 2001 — 2003
BSBA, Marketing
HomeSmart International July 2005 - Present
eTelecare Global Solutions July 2000 - January 2005
ProMark One September 1988 - September 1996
Skills
Real Estate, Short Sales, REO, Relocation, Single Family Homes, Residential Homes, Investment Properties, Buyer Representation, First Time Home Buyers, Condos, Investors, Property, Loans, Sellers, Foreclosures, New Home Sales, Real Estate Transactions, Listings, Referrals, Luxury, Vacation Homes, SFR, Real Property, Buyers, Selling, Relocation Buyers, Sales
Education
Thunderbird School of Global Management 1987 — 1988
Masters, International Management
Colorado College 1979 — 1983
Bachelor of Arts, International Political Economy
Ramapo High School
Express Scripts September 2011 - Present
Direct Alliance Corp January 2011 - July 2011
Sears Holdings Corporation June 2010 - December 2010
Nissan Motor Co., Ltd. December 2009 - June 2010
eTelecare Global Solutions January 2009 - July 2009
Stingley Inc June 2008 - October 2008
Hollywood Video March 2007 - December 2007
Education
Southwest Instuitute of Healing Arts 2010 — 2011
Diploma, Massage/Reiki/Hypnotherapy, Pass
Estrella Mountain Community College 2007 — 2008
n/a, Culinary/Hospitality Management, 3.5
Jennie Robin Art August 2011 - Present
Kikay By Jenn February 2007 - Present
Hinduja Global Solutions Inc., March 2003 - September 2006
eTelecare Global Solutions July 2001 - September 2001
Linksys March 2001 - July 2001
Education
AMA University 1997 — 2001
BS Computer Engineering
Ateneo de Naga University 1997 — 1997
BS Computer Engineering
Miriam College 1996 — 1997
AB Communication Arts
Condusiv Technologies May 2012 - Present
Century Skilled Nursing Care October 2009 - May 2012
Eminence Global Enterprise 2009 - 2010
24/7 Customer April 2009 - October 2009
Dell International Svcs Philippines January 2005 - May 2009
DELL Inc. January 2008 - April 2009
eTelecare Global Solutions January 2003 - December 2004
PITON-StratOne 2004 - 2004
Skills
Windows Server, Technical Support, Troubleshooting, System Administration, VPN, Software Documentation, Windows, Databases, Active Directory, Dell Computers, Computer Hardware, Hardware, XP, Servers, Microsoft Exchange, Call Centers, System Deployment, TCP/IP, Operating Systems, Management, Vendor Management, Wireless Networking, VMware, Windows XP, Help Desk Support
Education
Batangas State University 1997 — 2001
Bachelor of Industrial Technology, Computer Engineering Technology/Technician
University of Santo Tomas 1995 — 1997
Bachelor of Science (BS), Biology/Biological Sciences, General
Phoenix Internet July 2015 - Present
Grand avenue broadband May 2006 - Present
Virtus Communications September 2013 - January 2014
eTelecare Global Solutions May 2006 - May 2007
US Navy December 1997 - March 2006
Aegis Training & Readiness Center January 2004 - January 2006
US Navy January 1997 - January 2006
Skills
Troubleshooting, Software Installation, Computer Hardware, Computer Maintenance, Windows 7, Laptops, Computer Repair, Wireless Networking, Multimeter, Operating Systems, Windows, Hardware, Technical Support, Servers, Firewalls, Networking, Windows XP, Web Development, A+ Certified, Customer Satisfaction, Network Administration, XP, Data Processing, Microsoft Office, Customer Service
Education
DeVry University 2010 — 2013
DeVry University 2010 — 2013
Bachelors Degree, Network Communications Management
DeVry University 2010 — 2013
Bachelors Degree, Network Communications Management
Bank of America August 2014 - Present
Gatestone & Co. January 2013 - November 2013
eCoast October 2011 - November 2012
JPMorgan Chase January 2006 - August 2010
eTelecare Global Solutions July 2005 - December 2005
GoDaddy.com September 2003 - December 2003
Skills
Call Center, Blogging, Customer Service, Call Centers, Sports, Public Relations, Photoshop, Web Content, Sales Prospecting, Closing Sales, Building and..., Team Leadership, Energetic team player, Lead Generation, B2B, Social Networking, Negotiation, Skip Tracing, Cold Calling, Contact Management, Team Building, Coaching, Social Media Marketing, Advertising, Management, Sales, Time Management, Business Development, Email Marketing, Salesforce.com, Online Marketing, Online Advertising, Customer Retention, Direct Sales, Facebook, CRM, Account Management, Marketing Strategy, Contract Negotiation, Marketing Communications, Digital Marketing, Voice Over, Social Media
Education
Phoenix College 2003 — 2012
Specs Howard School of Broadcast Art 1998 — 1998
Oakland Community College 1996 — 1997
Mental Health
Harrison High School 1991 — 1995
Arizona State University
OneSource Consulting July 2013 - Present
Anikanov.com December 2006 - July 2013
Avaya January 2006 - December 2006
Clientterra / InterBusinessTelekom March 2005 - December 2005
eTelecare Global Solutions January 2001 - March 2005
Hansol Electronics October 1997 - August 1998
Dorling Kindersley August 1996 - March 1997
Eli Lilly May 1994 - July 1996
IBM April 1993 - May 1994
IBM August 1991 - March 1993
Skills
call center operations, social media for..., customer management, BPO, Telecommunications, Contact Centers, Outsourcing, Call Center, Customer Experience, Vendor Management, CRM, Customer Management, Process Improvement, Inbound Marketing, Management, Workforce Management, Social Media, IVR, Project Management, Business Process..., Change Management, Call Centers, CTI, ACD, Customer Retention, Project Planning, Performance Management, Avaya, Customer Satisfaction, Business Strategy, Call Logging, Quality Assurance, Service Delivery, Strategy, Business Development, Business Process, Program Management, Business Planning, Mobile Devices, Leadership, Analytics, Account Management
Education
California State University-Hayward - School of Business and Economics 1998 — 2000
MBA, Strategic Management, Marketing
Direct Energy April 2013 - Present
Stream Global Services October 2009 - February 2013
eTelecare Global Solutions August 2007 - October 2009
Skills
Employee Relations, Talent Acquisition, Applicant Tracking..., Onboarding, Employee Engagement, Performance Management, HRIS, Recruiting, Human Resources, Talent Management, Benefits Administration
Education
Arizona State University 2003 — 2007
Bachelor of Arts, Communications
Matrix Medical Network October 2010 - March 2014
eTelecare Global Solutions November 2006 - September 2009
JDA Software November 2003 - October 2006
iPhysicianNet 2000 - 2003
IKON Office Solutions Technology Services 1995 - 2000
Education
City University of New York City College 1968 — 1972
BA, English
US Dept of Veterans Affairs March 2011 - Present
Univ of Phoenix March 2003 - Present
Wells Fargo December 2010 - March 2011
American Express October 2010 - December 2010
Arizona Public Services (APS) November 2009 - September 2010
US Airways December 2008 - October 2009
Perot Systems March 2006 - December 2008
eTelecare Global Solutions February 2005 - January 2006
Analysts International June 2004 - January 2005
eFunds 2002 - 2004
Skills
Contracting Officer..., PMP, PMO, Project Management, SDLC, Project Portfolio..., Vendor Management, IT Strategy, Government Contracting, Resource Management, Business Process..., Healthcare Information..., Software Development, Visio, Program Management, Integration, SharePoint, Process Improvement, Training, Software Documentation, Software Project..., Agile Project Management, Requirements Analysis, MS Project, Risk Management, Leadership, Project Planning, Federal Acquisition..., Contract Negotiation, Contract Management, Databases, Enterprise Software, Testing, IT Management, Information Technology, Business Analysis, Enterprise Architecture, Disaster Recovery, Requirements Gathering, Business Process, Management, Business Intelligence, ITIL, Governance, System Deployment, Security, Networking, Systems Analysis, IT Service Management, Start-ups
Education
Utah State University 1985 — 1987
MS
Brigham Young University 1974 — 1980
BS
The Kemtah Group, Inc. November 2013 - Present
Wink's Gym July 2013 - Present
Global Technology Solutions, LLC July 2013 - Present
Sandia Resort & Casino May 2013 - November 2013
Road Runner It & Business Solutions December 2012 - March 2013
Convergys January 2009 - March 2009
eTelecare Global Solutions January 2008 - March 2008
Skills
Troubleshooting, Windows 7, Windows, Active Directory, Databases, Microsoft Office, Windows XP, Help Desk Support, Computer Hardware, System Administration, Web Design, Software Documentation, Windows Server, SQL, HTML, Business Analysis, Java, Program Management, Team Leadership, PowerPoint, SharePoint, Linux, VPN, Apple, Dreamweaver, Photoshop, Web Development, WordPress, CSS, Epic Systems, CA Service Catalog, LANDesk, Service-now.com
Education
Brown Mackie College-Albuquerque 2011 — 2013
Associates, Information Technology
La Cueva High 2004 — 2006
G.E.D., General Education
National Labor Relations Board July 2014 - Present
Bureau of Engraving and Printing January 2012 - July 2014
Self-Employed March 2009 - January 2012
Untangle, Inc. October 2006 - February 2009
Advanced Data Exchange November 2005 - October 2006
Customer Value Partners February 2004 - October 2005
eTelecare Global Solutions March 2001 - January 2004
eToys April 1999 - March 2001
Convergys March 1998 - April 1999
Toshiba America Information Systems May 1997 - February 1998
Skills
SaaS, Cloud Computing, Security, Data Center, Network Security, Vendor Management, ITIL, Active Directory, Troubleshooting, Management, Information Security..., Leadership, Professional Services, Team Building, Disaster Recovery, Computer Security, Call Centers, System Administration, Analysis, Integration, Training
Education
Boston University 2009 — 2011
MS, Computer Information Systems
Texas A&M University
BS, Psychology
Insight March 2014 - Present
Insight August 2012 - Present
Direct Alliance November 2009 - May 2012
eTelecare Global Solutions March 2003 - June 2008
Skills
Cold Calling, Sales Process, Talent Acquisition, Account Management, Solution Selling, Sales, Managed Services, Salesforce.com, Sales Rep Training, Customer Service, Customer Retention, Sales Operations, Sales Presentations, Adobe Creative Suite, Adobe Creative Cloud..., Adobe Acrobat, Adobe, Recruiting, CRM, Lead Generation, Sales Management, Marketing, Management, Advertising, Call Centers, PPC, Training, Direct Sales, SaaS
Education
International Academy of Hair Design
Rio Rancho High school
Empereon Marketing June 2014 - November 2014
JPMorgan Chase May 2010 - May 2014
DIRECTV December 2008 - July 2009
DIRECTV June 2008 - December 2008
eTelecare Global Solutions February 1998 - May 2008
Skills
Workforce Management, Business Planning, Resource Management, Capacity Planning, Financial Analysis, Performance Management, Human Resources, Forecasting, Project Management, Workforce Planning, Matrix Management, Performance Reporting, Shared Services, International Business, Call Centers, BPO, Corporate Finance, Change Management, Management, Leadership, ERP, Project Planning
Education
Phoenix College 2004 — 2005
EMS & Fire Science/EMT
Scottsdale Community College
Business Administration
Arizona State University
Civil Engineering
McLane Company, Inc. May 2013 - Present
US Army April 2011 - April 2013
LA Fitness August 2009 - August 2010
Trevor G. Browne H.S. February 2009 - May 2009
Interstate Electric Co. February 2008 - April 2009
Gordon-Darby November 2006 - April 2007
eTelecare Global Solutions February 2006 - August 2006
Pep Boys May 2005 - November 2005
U-Haul International, Inc. August 2004 - May 2005
Skills
Logistics, Food Safety, Data Entry, Loss Prevention, Forklift Operator, Coaching, Team Leadership, Personal Training, Fitness Training, Food Preparation, Therapeutic Exercises, Sports Injury Management, Cryotherapy, Hydrotherapy, Electrical Stimulation, Ultrasound Therapy, Public Relations, Food Service Sanitation, Teaching, Multi Tasking, Records Management, Personnel Supervision, Public Safety, Injury Prevention, Directing Teams, Teamwork, Deliveries, Navigation, Nutrition Education, Athletic Performance, Strength & Conditioning, Flexibility Training, Muscular Endurance
Education
Arizona State University 2014 — 2016
B.S. Exercise & Wellness, Health and Physical Education/Fitness, Senior
Glendale Community College 2013 — 2014
Associate of Arts (A.A.), Exercise Science & Education, 3.2
Apollo College 2008 — 2009
Certificate, Physical Therpy Technician, 3.57
Phoenix College 2006 — 2007
Associate's degree, Computer Information Systems
Arizona State University 2004 — 2005
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering
Insperity November 2011 - Present
eTelecare Global Solutions 2006 - 2009
Alliance Data 2004 - 2007
Cox Communications 2001 - 2004
Skills
Applicant Tracking..., Talent Acquisition, Training, Onboarding, Recruiting, Customer Service, Executive Search
Education
Austin Community College
Texas Tech University
United States Navy June 2008 - October 2012
eTelecare Global Solutions November 2006 - October 2007
Ampro Home Mortgage/United Financial Mortgage July 2005 - November 2006
2Wire December 2002 - June 2005
Fry's Electronics February 2002 - October 2002
MCI Worldcom November 1998 - November 1999
MicroAge December 1998 - March 1999
PC Club August 1998 - November 1998
Skills
Windows Server, Linux, A+ Certified, Software Development, Web Development, Heat Exchangers, Boilers, Steam Turbines, Hydraulics, Pollution Control, Marine Engineering, Environmental Protection, Quality Assurance, Water Chemistry, Plant Maintenance, Plant Operations, Industrial Hygiene, Industrial Safety, Refrigeration, Industrial Gases, Cryogenics, Espresso, Margin Analysis, Profit Improvement
Education
Arizona State University West 2012 — 2014
Bachelor of Science (B.S.), Life Sciences
Arizona State University 2000 — 2002
Computer Systems Engineering
Rio Salado College 2010 — 2011
General Studies
Center for Naval Engineering 2007 — 2008
Naval Engineering
East Valley Institute of Technology 1996 — 1998
Electronics Engineering
PanJit Americas, Inc. March 2010 - Present
Stream Global Services September 2009 - March 2010
eTelecare Global Solutions November 2007 - June 2009
PanJit Americas, Inc 2002 - 2003
Primarion 2000 - 2002
Lansdale Semiconductor, Inc. 1997 - 2000
CompUSA 1996 - 1997
United Defence Land Products Division 1981 - 1994
Skills
Technical Support, Help Desk Support, Network Administration, Networking, iPhone, VPN, Active Directory, Switches, Project Management, Routers, Servers, Troubleshooting, DHCP, Cisco Technologies, Six Sigma
Education
San Jose State University 1983 — 1987
Industrial Technology/Minor Business
Evergreen Valley College 1980 — 1983
AA, Industrial Technology
San Jose City College 1981 — 1982
AA, Industrial Technology
Sage Group PLC 2013 - Present
Cisco Systems 2008 - 2013
Etelecare Global Solutions 2005 - 2008
Gap Inc. 1999 - 2002
Saks Fifth Avenue 1995 - 1999
Skills
Process Improvement, Business Process, Operations Management, Program Management, Strategy, CRM, Services Marketing, Portfolio Management, P&L Management, Customer Experience..., Business Strategy, Go-to-market Strategy, Business Transformation, Account Management, Business Development, Strategic Partnerships, Service Delivery, Outsourcing, Vendor Management, Six Sigma, Business Intelligence, Product Management, Project Management, Cross Functional Team..., Leadership, Public Speaking, Customer Experience, Strategic Planning, Forecasting
Education
W.P. Carey School of Business at Arizona State University 2002 — 2004
Master of Business Administration
Trinity College-Hartford 1991 — 1995
Bachelor of Arts, English
Brophy College Preparatory 1987 — 1991
StandardAero February 2013 - Present
Accenture June 2012 - February 2013
Insight June 2011 - February 2012
eTelecare Global Solutions 2006 - March 2011
JDA Software 2003 - 2006
ON Semiconductor June 1998 - August 2003
Skills
Talent Management, Performance Management, Succession Planning, Leadership Development, Change Management, Coaching, Employee Relations, Organizational..., Employee Engagement, Analysis, Applicant Tracking..., Career Development, Culture Change, Deferred Compensation, Employee Benefits, Employee Training, Executive Coaching, HR Consulting, HRIS, Human Resources, Leadership, Management, Management Consulting, Onboarding, Organizational Design, Organizational..., Personnel Management, Process Improvement, Program Management, Recruiting, Strategy, Strategic Planning, Talent Acquisition, Team Building, Training, Workforce Planning
Education
Cornell University
Bachelor of Science (BS), Labor and Industrial Relations
Arthur J. Gallagher & Co. June 2013 - Present
Calvert Memorial Hospital October 2012 - May 2013
Spurs Sports & Entertainment July 2008 - May 2012
US Department of the Treasury February 2008 - May 2008
eTelecare Global Solutions March 2006 - August 2007
Title Cash of New Mexico, Inc February 2004 - August 2005
CoastHills Federal Credit Union April 2001 - May 2003
Skills
Compensation Review,..., Change Management and..., HRIS Technology..., Full Cycle Recruiting..., Strategic and Budget..., Employment Law..., Reporting and Compliance, Training and..., Performance Management..., Benefits and Workers..., Employee Relations and..., Corporate Communications, Project Management, Interpersonal..., Cultural Awareness and..., Management Training and..., Problem Recognition and..., Working Knowledge of..., Management, Change Management, Training, Employee Relations, Employee Benefits, Strategic Planning, Organizational..., Coaching, Recruiting, Performance Management, Succession Planning, Sales
Education
Bellevue University 2005 — 2006
Bachelor of Science (B.S.), Human Resources Management, 3.76
NCS Group July 2014 - May 2015
ESCO Pte. Ltd. July 2012 - July 2014
Bank of America November 2010 - June 2012
JPMorgan Chase November 2009 - November 2010
eTelecare Global Solutions March 2006 - August 2009
Skills
Active Directory, Microsoft Exchange, Help Desk Support, VPN, Windows 7, Windows XP Pro, Mac OS X, LAN-WAN, TCP/IP, VMware, Blackberry Enterprise..., Citrix, VDI, Lotus Notes, SharePoint, Oracle Applications, Dell Computers, AS400 system, Software Installation, Windows XP, Novell, Sametime, eSupport, Maximo, Peregrine, Remedy Ticketing System, RSA SecurID, CMS, Digital Signage, Signage Systems, Polycom Video..., Cisco Video Conferencing
Education
AMA University 2001 — 2005
Bachelor of Science (B.S.), Information Technology
South Crest School
High School Diploma
Multi-Systems Inc. September 2015 - Present
GoDaddy July 2008 - June 2014
eTelecare Global Solutions September 2002 - June 2006
Skills
Technical Support, Project Management, Team Leadership, Analysis, Reporting & Analysis, Quality Assurance, Web Design, HTML, SQL, MSQL, Hosted Services, Email Marketing, Social Media Marketing, Networking, Forecasting, Community Outreach, Corporate Events, Charity Events, Microsoft Word, WordPress, Office 365, Account Management, CMS, FTP software, Google Webmaster Tools
Education
Colorado Technical University 2015 — 2018
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services, A
Project Challenge Military School
Comcast March 2015 - Present
Sitel November 2013 - March 2015
Inglés Individual August 2012 - September 2013
Private Classes September 2011 - August 2012
T-Mobile December 2005 - July 2011
eTelecare Global Solutions April 2004 - October 2005
Skills
Recruiting, Troubleshooting, Performance Management, Training, Operations Management, Employee Training, Competency Based..., Customer Satisfaction, Team Leadership, Strategic Planning, Sales Process, Leadership Development, Teaching, Teaching English as a..., Elementary Education, Human Resources, Networking, Staff Development, Analysis, Leadership, Team Building, Coaching
Education
Eastern New Mexico University 1997 — 2003
Bachelor's degree, Criminology
West Mesa
West Mesa
Tanga January 2015 - Present
JDA Software April 2013 - December 2014
AFS Technologies Inc. October 2012 - April 2013
eTelecare Global Solutions March 2008 - July 2009
AFS Technologies, Inc. February 2007 - March 2008
Mayo Clinic Hospital August 2006 - December 2006
Boeing May 2006 - August 2006
Education
Arizona State University - W. P. Carey School of Business 2003 — 2006
BS, Supply Chain Management, International Business Certificate
Stream Global Services August 2009 - July 2011
eTelecare Global Solutions 2006 - 2008
2Wire August 2005 - February 2006
iQor March 2005 - June 2005
Target May 2000 - March 2005
Kmart Corporation November 1998 - March 2000
Circle K October 1997 - September 1998
Skills
Network Design, Windows 7, Android Development, Java, Network Administration, Troubleshooting, Computer Hardware, Technical Support, Active Directory, Windows Server, XP, Help Desk Support, Wireless Networking, Network Security, Routers, Servers, Computer Repair, Call Center, Networking, VPN, Software Installation, A+ Certified, Laptops, TCP/IP, System Administration, Call Centers, DNS, Operating Systems, Printers, LAN-WAN, BMC Remedy, DHCP, Remote Desktop, Hardware, Windows Vista, Windows XP Pro, Windows XP
Education
Walden University 2014 — 2016
Doctor of Information Technology
Colorado Technical University 2012 — 2014
Master of Science (M.S.), Information Technology Network Management, 4.0
Colorado Technical University-Online 2010 — 2012
Bachelor of Science in Information Technology, Network Management, 3.79
Collins College 2003 — 2004
Associate of Science (A.S.), Network and System Administration/Administrator, 3.73
Madison Street Veterans Association February 2012 - Present
eTelecare Global Solutions February 2006 - January 2011
Edward J. Minkskoff June 1999 - April 2005
Office Max, Inc. September 1996 - September 1998
AZ Department of Economic Security September 1993 - February 1996
US Navy March 1989 - March 1993
Skills
Microsoft Office Suite, Outstanding Customer..., Typing 45 + WPM, Outlook, Call Center, Coaching, Microsoft Excel, Customer Satisfaction, Microsoft Word, Team Leadership, Process Improvement, Resume Writing, Team Building, Technical Recruiting, Talent Acquisition, Customer Service, Microsoft Office, Call Centers, Staff Development, Sales, Telephone Skills, Social Networking, Time Management, Analysis, Interviews
Education
AZ Opportunities and Industrial Commission 2011 — 2011
MOUS (Microsoft Office User Specialist), Microsoft Office Software
Brooks Institute of Photography 2005 — 2005
Dark Matter News August 2015 - Present
Best Buy Inc. - Geek Squad City December 2007 - April 2015
eTelecare Global Solutions 2005 - 2005
C&G Technologies 2004 - 2004
Sullivan College of Technology and Design 2003 - 2003
Skills
Networking, Information Technology, TCP/IP, Data Recovery, Windows Server, DNS, Linux, Technical Documentation, RedHat, Network Administration, Music Production, Film Editing, Technical Writing, Philosophy Of Science, VMware Workstation, Technical Training, Microsoft Office, Writing, Philosophy of Religion, Film Production, Sound mixing, Sound editing, LDAP Administration, Fedora 20, OpenSuse, Gentoo, Knoppix, Secure FTP, System Architecture, Enterprise Network..., Process Improvement, Windows XP, Windows 7, Active Directory, Computer Hardware, Hardware, Software Installation, Troubleshooting, Windows
Education
Sullivan College of Technology and Design 2001 — 2004
Associate's Degree, Computer Network Administration - June 2004
Biola University 2011 — 2011
Philosophy of Religion
UnitedHealth Group April 2012 - Present
Independent Contractor September 2014 - Present
Russelle Mcdermott's Ink June 2011 - Present
oDesk June 2011 - Present
Team Beachbody August 2013 - October 2014
St. Luke's Medical Center-Global City April 2009 - June 2011
eTelecare Global Solutions February 2003 - May 2004
Skills
Healthcare, Social Media, Hospitals, Clinical Research, Social Networking, Nursing, Event Planning, Healthcare Management, Software Documentation, Blogging
Education
Capitol Medical Center Colleges 2004 — 2007
Bachelor's Degree, Nursing
AMA University 2000 — 2003
Bachelor's Degree, Information Technology
University of the Philippines 1995 — 1998
General Education, Electrical Engineering/Education/English
Sixt rent a car US February 2014 - Present
Sixt rent a car US June 2012 - February 2014
The Cheesecake Factory March 2005 - January 2012
eTelecare Global Solutions March 2005 - December 2005
Cracker Barrel September 2002 - March 2005
The Knox Financial Group February 2002 - January 2003
Skills
Customer Service, Tourism, Car Rental, Hospitality, Staff Supervision, Team Mentoring, Leisure Travel, Interviews, Travel Management, Leisure, Sales Leadership..., Quality Assurance, Escalations Management, Business Travel, Account Management, Customer Escalation..., Mentoring Of Staff, DJ, Payroll Services, Human Resources, Corporate Actions, Global Mobility, Radio, Training, Escalation Resolution, Online Travel, Vacation, Radio Broadcasting, Commercial Radio, Live Events, Customer Satisfaction, Conversion Optimization, Partnership-building, Sales Management, Coaching Staff, Sales, Music Production, Management, Customer Retention, Hiring, Employee Training, Coaching, Payroll, Hiring Employees, Call Centers, Sales Presentations, Telephone Skills, Customer Service..., Employee Management, Project Management
Education
New Horizons Computer Learning Centers Miami 2014 — 2014
Certfication, Project Management Fundamentals
New Horizons Computer Learning Centers South Florida 2014 — 2014
Certification, Advanced Excel 2013 I, II, & III
Dale Carnegie Time Management Training 2013 — 2013
Broward College 2009 — 2013
Mass Communication/Media Studies
Convergys May 2005 - Present
eTelecare Global Solutions May 2006 - July 2007
eTelecare Global Solutions May 2005 - May 2006
Puma August 2002 - May 2005
Summerfest in Milwaukee, WI July 2001 - August 2001
Skills
Recruiting, Call Center, Customer Service, Public Speaking, Talent Acquisition, Technical Recruiting, Sourcing, Performance Management, Employee Engagement, Employee Relations, Screening, Customer Satisfaction, Customer Retention, Vendor Management, Training, BPO, Hiring, Human Resources, Management, Call Centers, Leadership, Interviews, Temporary Placement, Applicant Tracking..., Onboarding, Sales
Education
Collins College 2002 — 2005
Bachelor's Degree in Animation, art, video, drawing, animation, special effects, website design/layout
AuthorityLabs February 2013 - Present
Five9 January 2012 - February 2013
Dead Cactus Labs, LLC October 2010 - January 2012
Salt River Project September 2011 - December 2011
Envision, LLC June 2007 - May 2011
Salt River Project June 2007 - May 2011
Self Employed December 2004 - September 2010
eTelecare Global Solutions June 2005 - June 2007
Plex Systems, Inc. April 1999 - December 2004
Hinkley Cold Storage Media January 2003 - April 2004
Skills
Test Driven Development, JavaScript, ASP.NET MVC, C#, Ruby on Rails, jQuery, ASP.NET, Ruby, Microsoft SQL Server, WCF, T-SQL, Cloud Computing, User Interface Design, Continuous Integration, Windows Azure, Java, Entity Framework, API development, Node.js, HTML 5, Software Development, TDD, BDD, Bash, Git, Jenkins, System Architecture, Objective-C, C, SQL Server, Oracle, Mercurial, Python, Web Analytics, Mobile Technology, HTML5, CSS, Test Automation, Mac OS X, MaxMSP, Audio Engineering, Video Production, Publishing, Embedded Systems, Embedded C, RSpec, Amazon Web Services...
Education
Chandler-Gilbert Community College 2007 — 2008
Ferris State University 1997 — 1998
Allegis Global Solutions January 2011 - Present
CDI Corporation May 2010 - January 2011
Stream Global Services December 2007 - April 2010
eTelecare Global Solutions January 2006 - December 2007
eTelecare Global Solutions June 2004 - January 2006
eTelecare Global Solutions February 2004 - June 2004
Elite PC April 2003 - January 2004
TRIO-Services May 2002 - October 2002
Skills
Healthcare, Sourcing, Research, Customer Experience, Marketing Communications, Resume, Recruiting, Team Leadership, Human Resources, IT Recruitment, Applicant Tracking..., Project Management, Vendor Management, Talent Acquisition, Screening, Interviews, Management, Leadership, Temporary Placement, Strategic Planning, Cold Calling, Account Management, Hiring, Team Building, CRM, Marketing, Call Centers, Internet Recruiting, Training, Business Development, Strategy, Executive Search, Outsourcing, Coaching, Networking, Taleo, Consulting, Technical Recruiting, Program Management, College Recruiting, Sales, Process Improvement, Talent Management, Contract Recruitment, Onboarding, RPO, Staffing Services, Screening Resumes, Benefits Negotiation, Performance Management
Education
Arizona State University 1999 — 2003
Bachelor of Arts, Communication
Palmetto Highschool
Sterling Information Technology March 2012 - Present
Laurus Technologies June 2007 - February 2012
Global Consulting Group April 2006 - April 2007
Citigroup Business Process Solutions May 2005 - March 2006
Signium International January 2003 - March 2005
eTelecare Global Solutions June 2000 - January 2003
Skills
Talent Acquisition, Executive Search, Change Management, Vendor Management, Interviewing, Salary Negotiation, Technical Recruiting, Hiring, Screening, Sourcing, Benefits Negotiation, Recruiting, Onboarding, Interviews, Talent Management, Human Resources, Management, Strategy, SDLC, Training, HR Policies, CRM, Outsourcing, New Hire Orientations, Leadership, Business Development, Team Leadership, Business Process, Internet Recruiting
Education
Ateneo de Manila University 1996 — 2000
Bachelor of Arts, Psychology
AZ Trails Travel July 2015 - Present
Govig & Associates June 2014 - June 2015
American Express January 2010 - January 2014
Phoenix Comicon March 2013 - September 2013
eTelecare Global Solutions January 2009 - December 2009
Carlson Wagonlit Travel April 2007 - June 2008
STA Travel April 2006 - January 2007
Skills
Luxury travel, Customer Service, Consultative Selling, Travel Consultant, Hotels, Hospitality, International Travel, Leisure Travel, Business Travel, Corporate Travel, Travel Management, Sabre, Leisure, Online Travel, Sales, Selling, Marketing Strategy, Customer Satisfaction, Marketing, Tourism, Cruises, Travel Planning, Negotiation, Hospitality Industry
Education
Arizona State University
Bachelor's Degree, History and Tourism Management
Firstsource Solutions Limited May 2011 - April 2014
Firstsource Solutions Limited April 2011 - May 2011
Firstsource Solutions Limited November 2009 - April 2011
www.jobspursuit.com February 2009 - April 2009
ePLDT Ventus August 2006 - May 2008
Epixtar Philippines May 2006 - July 2006
Quality Assurance Specialist at NuComm International – Manila (now Transcom Int’l.) July 2005 - December 2005
Client Logic December 2003 - July 2004
eTelecare Global Solutions 2002 - 2004
Skills
Training, Employee Training, Soft Skills, Human Resources, Management, BPO, Leadership, Project Management, Call Center, Performance Management, Employee Engagement, Call Centers, Team Management, Quality Assurance, Outsourcing, CRM, Talent Acquisition, Talent Management, Vendor Management, Recruiting, Screening, Sourcing, Interviews, MIS, Technical Recruiting, Executive Search, Employee Relations, Performance Appraisal, HRIS, Customer Satisfaction, Business Process..., Process Improvement, Coaching, Screening Resumes, Training Delivery, HR Policies, Team Building, Team Leadership, Onboarding, Contact Centers, Organizational..., Marketing, Market Research, Business Analysis, Hiring, Analysis, Benefits Negotiation
Education
University of Perpetual Help System DALTA 1997 — 2000
B.S.C., Marketing
College of the Holy Spirit - Mendiola, Manila 1992 — 1994
B.S.C., Marketing
PAREF Woodrose School 1985 — 1990
High School Graduate
Stream Global Services January 2010 - April 2011
Stream Global Services (formerly eTelecare Global Solutions) March 2008 - January 2010
DHL Express August 2007 - February 2008
CareerTours October 2006 - May 2007
eTelecare Global Solutions March 2002 - October 2006
Phase 2 Solutions (Acquired by eTelecare Global Solutions) 2002 - 2006
Spectrum Healthcare January 2000 - March 2002
St. Louis Rams April 1996 - February 1998
Skills
Call Center, Vendor Management, Account Management, Program Management, Business Development, Project Management, Sales, Leadership Development, Contract Negotiation, International Operations, BPO, Outsourcing, Operations Management, Workforce Management, Customer Experience, Call Centers, Performance Management, Training, Management, Strategy, Process Improvement
Education
Arizona State University - W. P. Carey School of Business 2005 — 2007
MBA, International Business
Southern Illinois University, Edwardsville 1995 — 1999
BS, Business Administration - Human Resources
InterCoast College June 2015 - Present
Heald College February 2015 - April 2015
Alameda County September 2014 - November 2014
Ashley Furniture Homestores February 2014 - July 2014
CBS Interactive May 2013 - December 2013
99 Cents Only Stores January 2010 - March 2013
Coastal Training Technologies February 2008 - June 2009
TeleTech March 2007 - December 2007
eTelecare Global Solutions January 2006 - October 2006
Skills
Customer Service, CRM, Telemarketing, Call Centers, Sales Management, Data Entry, Cold Calling, Social Media Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, Proofreading, Outlook, Retail, Retail Sales, Recruiting, Training, Sales, Interviews
Education
Tomas Claudio Memorial College 2002 — 2007
Bachelor of Arts (BA), English Language and Literature
Far Eastern University 1999 — 2000
Associate's degree, Psychology
Insight September 2010 - Present
eTelecare Global Solutions July 2008 - April 2010
VistaCare 2004 - 2008
Skills
GAAP / Technical..., SEC Financial Reporting, Continuous Process..., Mergers & Acquisitions, Budgeting and..., International Business..., Internal Controls, Strategic Financial..., Accounting, Process Improvement, Analysis, Finance, Leadership, Continuous Improvement, International Sales, Financial Accounting, Financial Planning, Financial Analysis, Management, SEC Filings, Executive Management, Forecasting
Education
University of Notre Dame 2000 — 2001
Master of Arts (MA), Accounting
Arizona State University 1997 — 2000
Bachelor of Arts (BA), Finance, General
ProV International October 2014 - Present
ProV International October 2014 - Present
ProV International May 2014 - August 2014
Convergys 2010 - 2012
eTelecare Global Solutions January 2009 - December 2010
Teleperformance April 2006 - December 2009
Skills
Management, BPO, Customer Service, Resume Writing, Call Centers, Technical Support, Telemarketing, Article Submission, Customer Satisfaction, Microsoft Word, HRSmart, Customer Experience, Sales Operations, Recruiting, Technical Recruiting, Contract Recruitment, IT Recruitment, Interviews, Screening, Job Analysis, Sourcing, Staffing Services, Benefits Negotiation, Boolean Searching, Hiring, Talent Acquisition
Education
AMA University 2006 — 2008
Associate's degree, Computer Systems Networking and Telecommunications
CVS Health November 2014 - Present
Expert Global Solutions October 2012 - November 2014
Global Technology Solutions Group - GTSG July 2012 - October 2012
PayPal October 2008 - July 2012
eTelecare Global Solutions June 2007 - September 2008
Harrah's Entertainment June 2005 - March 2007
Bass Pro Shops 2007 - 2007
Safeway, Inc. 1998 - 2005
Premenos Corp / Harbinger Corp. 1994 - 1996
Skills
Data Center, Information Security, Networking, Cisco Technologies, Infrastructure, Hardware, Windows, Vendor Management, IT Management, Disaster Recovery, ITIL, IT Service Management, Avaya, Unix Operating Systems, Project Management, Capacity Planning, Enterprise Software, Unix, Enterprise Architecture, Storage Area Networks, CISSP, SDLC, Security, Integration, Active Directory, Network Security, IT Strategy, Virtualization, SaaS, System Deployment, Cloud Computing, Databases, Information Technology, Management, Linux, Leadership, PMP, Outsourcing, Business Analysis, Operating Systems, Technical Support, IT Operations, Process Improvement, Business Continuity, Servers, VMware, Network Engineering, Service Delivery, Architectures, Program Management
Education
California Polytechnic State University-San Luis Obispo
B.S., Mechanical Engineering
Carmel High School
DIRECTV August 2014 - Present
AAA MSC December 2009 - April 2012
eTelecare Global Solutions June 2008 - January 2010
University of Phoenix June 2007 - June 2008
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Telecommunications, Microsoft Office, Training, Microsoft Excel, Microsoft Publisher, Sales, Team Leadership, Team Building, Account Management, Customer Retention, Sales Process, Process Improvement, Leadership, Time Management, Coaching, Dispatching, Computer Aided Dispatch
Education
Glendale Community College 2015 — 2018
Associate's Degree, Business Administration and Management, General
Egon Zehnder April 2011 - Present
Worldwide Business Research October 2005 - April 2011
eTelecare Global Solutions April 2000 - September 2002
Citigroup April 1996 - April 2000
Skills
Market Research, Change Management, Project Management, Program Management, Team Leadership, Financial Services, Strategic Planning, Business Strategy, Strategy, CRM, Leadership, Training, Outsourcing, Product Development, Management, Start-ups, Recruiting, Talent Management, Organizational...
Education
Harvard University 2003 — 2005
Special Studies in Business Administration and Management
Ateneo de Manila University 1992 — 1996
BA, Psychology
Academic Leadership Charter School September 2013 - Present
Roosevelt Children's Center January 2013 - June 2013
Sports and Arts in Schools Foundation September 2012 - June 2013
Brightside Academy September 2011 - July 2012
Roosevelt Island Youth Program October 2009 - August 2011
NYC Department of Education February 2011 - May 2011
Stream Global Services May 2006 - July 2009
eTelecare Global Solutions December 2003 - May 2005
Skills
Teaching, Smartboard, Program Management, Lesson Planning, Capoeira, Special Education, Leadership Development, Tutoring, Team Leadership, Coaching, Instructional Design, Public Speaking, Training, Project Planning, Educational Leadership, IEP, Functional Behavior..., Elementary Education
Education
City University of New York-Hunter College 2012 — 2014
Master of Science (M.S.), Special Education and Teaching
City University of New York-Hunter College 2009 — 2011
Masters, Childhood Education
University of Asia and the Pacific 1998 — 2002
B.S., Humanities
Comcast December 2010 - Present
Comcast January 2010 - December 2010
Comcast January 2008 - January 2010
eTelecare Global Solutions September 2006 - October 2007
2Wire November 2005 - September 2006
MCI Worldcom December 2004 - November 2005
United States Air Force May 2002 - May 2004
Skills
TCP/IP, Wireless, VoIP, IP, Troubleshooting, Development Tools, Design Tools, Graphic Design, C#, JavaScript, HTML, CSS, CSS Javascript, Node.js, Server 2000-2008, Microsoft SQL Server, SQL Server Management..., MySQL, Linux, Fedora Core, IIS, PHP, XML, Perl Script, AJAX, JSON, Computer Hardware, Active Directory, Broadband, Cabling, Technical Support, Routers, Call Centers, Network Engineering, Operating Systems, Software Installation, Switches, Windows 7, Telephony, Networking, OS X, Windows, DNS, VOD, System Deployment, Windows Server, Computer Network..., Cisco Technologies, Telecommunications, Ethernet
Education
Arizona State University 2003 — 2005
Graphic Information Technology
Collins College 2001 — 2003
Associate of Science (A.S.), Computer Animation, 3.65
Burlington County College 2000 — 2000
Graphic Design
Indiana University of Pennsylvania 1998 — 2000
Fine Art / Computer Science
Penns Manor Jr/Sr High School 1993 — 1998
High School Diploma
Almac Group January 2013 - Present
LiveVox April 2011 - December 2012
LiveVox October 2009 - April 2011
eTelecare Global Solutions April 2006 - February 2009
eTelecare Global Solutions November 2003 - March 2006
eTelecare Global Solutions April 2003 - October 2003
eTelecare Global Solutions May 2002 - April 2003
Skills
Customer Relations, Planning, Accountability, Telecommunications, Vendor, Wireless, Customer Service, Call Center, Coordination, Continuous Improvement, Problem Solving, Hosted Services, Executive Coaching, Training Delivery, Training Programme..., Goal Setting, Employee Relations, Project Planning, Training, Team Building, Quality Assurance, Employee Training, CRM, Talent Management, Team Leadership, Team Management, SaaS, Telephony, BPO, Workforce Management, Sales Operations, Project Management, Call Centers, IVR, Leadership, Key Account Management, Salesforce.com, Customer Experience, Outsourcing, B2B, Process Improvement, Time Management, Customer Satisfaction, SIP, VoIP, Vendor Management, Technical Support, Management, CTI, Contact Centers
Education
De La Salle University 1998 — 2001
BSBA, Bachelor of Science and Business Administration- Major in Human Resource Management
Angtech Images Inc. June 2008 - Present
ELM Locating May 2002 - June 2008
eTelecare Global Solutions October 2006 - September 2007
Freelance Senior Technical Illustrator January 1993 - May 2002
Skills
3D Studio Max, Zbrush, Maya, Modeling, Photoshop, Character, 3D, Dreamweaver, Illustration, Texturing, Animation, Illustrator, After Effects, Lighting, Rigging, 3D animation, Graphic Design, Graphics, Concept Design, Microsoft Office, Adobe Creative Suite, UV mapping, Drawing, Premiere, Web Design, Photography, Word, PowerPoint, Art, 2D, Rendering, Low Poly Modeling, Video Editing, Character Animation, Editing, Storyboarding, Pipelines, Game Art, Character Design, Character Modeling, Computer Graphics, Visual Effects, Compositing, Digital Sculpting, Texture Painting, Max, Character Rigging, Video Games, Motion Graphics, Digital Art
Education
Collins College 2006 — 2009
B. A.
Mohawk College 1995 — 1997
A. A.
Mohawk College 1994 — 1996
A. A.
Fairview College 1992 — 1993
Certification
LegalZoom March 2008 - Present
Bank of America October 2006 - January 2008
eTelecare Global Solutions April 2005 - June 2006
Skills
MS Office Suite, Adobe Creative Suite, Computer Graphics, Conflict Resolution, Customer Service, Intellectual Property, Inside Sales, Sales Process, Griffin Hill Sales..., Six Sigma, Graphic Design, Digital Printing, Computer Hardware, Computer Maintenance, Coaching, Sports, Music Production, Music Videos
Education
Collins College 2004 — 2008
BA, Graphic Design
Katherine Gibbs School 2002 — 2004
AA, Conputer Technology
Convergys August 2012 - Present
Total Transit Inc November 2011 - August 2012
Specialty Merchandise Corporation June 2007 - December 2011
eTelecare Global Solutions April 2001 - June 2007
Skills
Call Center, Performance Management, Process Improvement, Operations Management, Vendor Management, Sales Management, Hiring, Business Management, Training, Management, Project Management, Call Centers, Leadership, Manage Client..., Offshore Management, Root Cause Problem..., Business Travel, Emotional Intelligence, Quality Assurance, Outsourcing, Customer Experience, BPO, Sales
Education
University of Phoenix 2004 — 2006
Masters
Arizona State University West 2001 — 2003
Bachelors
Arizona State University 1998 — 2001
BS
Qualcomm September 2009 - Present
eTelecare Global Solutions January 2008 - September 2009
SunRocket, Inc. July 2006 - July 2007
AOL April 1999 - July 2006
Federal-Mogul Corp. May 1996 - April 1999
Skills
Operations Management, Business Strategy, Customer Experience, Program Management, Vendor Relations, International Operations, Team Management, Budgeting, Leadership Development, Customer Satisfaction, Business Analysis, Vendor Management, Process Improvement, Outsourcing, Start-ups, Customer Retention, Call Center, Business Process..., Customer Relations, E-commerce, Contract Negotiations, Performance Management, Change Management, Telecommunications, Cross-functional Team..., Sales Operations, Strategic Planning, Customer Service, Strategy, Call Centers, Management, Leadership, CRM, Budgets, Forecasting, Organizational..., Product Management, Business Process
Education
University of South Carolina - Darla Moore School of Business 1994 — 1996
MBA, International Business
Rollins College 1991 — 1994
BA, International Relations
Bucknell University 1989 — 1991
Arizona Public Service September 2007 - Present
Valley of the Sun United Way August 2013 - November 2013
Tech One September 2007 - March 2011
eTelecare Global Solutions May 2007 - September 2007
IKEA July 2003 - March 2007
Macy’s June 2002 - July 2003
Apple Computer April 2003 - April 2003
Banner Health June 2002 - December 2002
Enterprise Technology Services 2002 - 2002
Inacom January 1999 - January 2001
Skills
Microsoft Office, Windows, Citrix, Access, ERP, Security, Hardware, Active Directory, TCP/IP, Quality Assurance, Servers, Management, Business Analysis, Technical Support, Laptops, Software Documentation, Process Improvement, Databases, Networking, Testing, Software Installation, SharePoint, Cisco Call Manager, Troubleshooting, Team Leadership, Analysis, Vendor Management, Training, IT Management, IT Operations, Integration, Information Technology, System Administration, ITIL, Business Process, Business Process..., Disaster Recovery, Call Centers, Requirements Analysis, IT Service Management, SDLC, Data Center, Leadership, Customer Service
Education
Thunderbird School of Global Management 1992 — 1993
Master of Business Administration
Baylor University 1985 — 1990
Bachelor of Business Administration (B.B.A.)
Baylor University - Hankamer School of Business 1985 — 1990
Bachelor of Business Administration
Baylor University - Hankamer School of Business 1985 — 1990
Bachelor of Business Administration (B.B.A.)
Arizona State University - W. P. Carey School of Business
Postbaccalaureate Studies
Greenvale Elementary
PC North High School
IO Data Center June 2014 - November 2014
Cox Communications November 2012 - April 2014
Arizona Diamondbacks October 2011 - July 2012
First Things First (The State of Arizona) July 2010 - October 2011
Ascent Healthcare Solutions July 2008 - December 2009
Nautilus Insurance May 2008 - July 2008
Swift Transportation February 2008 - May 2008
Ryland Group January 2007 - November 2007
Etelecare Global Solutions 2006 - 2007
Calence Inc. July 2005 - February 2006
Skills
Data Warehousing, Microsoft SQL Server, Cognos, SQL, SharePoint, Business Intelligence, ETL, Visio, PL/SQL, Oracle, Databases, Data Migration, Database Administration, Data Analysis, Data Mining
Education
San Jose State University
B.S.
De Anza College 1987 — 1989
San Diego State University-California State University
Mytek Network Solutions February 2012 - Present
Mytek Network Solutions June 2009 - March 2012
Arizona Department of Water Resources October 2008 - December 2008
Tile & Stone Accents October 2007 - October 2008
Etelecare Global Solutions October 2006 - September 2007
Skills
XenServer, Hyper-V, Exchange, Active Directory, VMware, Virtualization, VDI, Network Design, Server Architecture, Windows Server, Citrix, Servers, Powershell, DNS, System Administration, Disaster Recovery, Cisco Technologies, Data Center, SCCM, Network Security, Windows 7, VMware ESX, XP, Network Administration, VMware Infrastructure, Group Policy, Microsoft Exchange, Hardware, Xen, Windows XP
Education
Southern Adventist University 2001 — 2004
Andrews University 1997 — 2000
Axway June 2014 - Present
Convergys March 2014 - June 2014
Stream Global Services October 2009 - March 2014
eTelecare Global Solutions November 2006 - October 2009
Gap Inc. July 2005 - November 2006
Alaska Airlines July 2000 - July 2005
The Coca-Cola Company August 1995 - April 2000
Amron Blue Services July 1996 - March 2000
Skills
Six Sigma, Essbase, Business Process, Analytics, Sales Operations, Process Improvement, Forecasting, Call Center, Cross-functional Team..., Planning, Performance Management, Salesforce.com, Analysis, Excel, Data Analysis, Strategic Planning, Business Strategy, Business Intelligence, Sales Management, Business Process..., Access, Business Analysis, Strategy, Management, Leadership, CRM
Education
Colorado State University 2007 — 2009
MBA, Master of Business Administration
Arizona State University
B.S., Business Administration - Finance emphasis
BlackPoint Partners June 2007 - Present
Convergys June 2007 - Present
eTelecare Global Solutions May 2007 - December 2008
AMA Computer Learning Center October 2005 - December 2006
Bank of Commerce (Philippines) April 2004 - October 2005
Adamson University 1990 - 2005
Skills
Recruiting, Sourcing, Interviews, Leadership, Talent Acquisition, Management, Lead Generation, Networking, Customer Service, Performance Management, Online Research, Talent Management, Executive Search, Technical Recruiting, Pipeline Development, Customer Service..., Customer Experience..., Performance Analysis, Cold Calling, Data Entry, Strategy, Performance Improvement, Executive Coaching, Call Centers, outbound call, Business Coaching, Management Consulting, Temporary Placement, Permanent Placement, B2B, B2C, agency side recruiting, end to end recruiting
Education
Adamson University 2001 — 2005
BS, Computer Science
Adamson University 2001 — 2005
Bachelor's degree, Computer Science
Etelecare Global Solutions
Skills
BPO, Call Center
Education
University of Perpetual Help - Foundation for Medicine and Health Sciences 2003 — 2006
Bachelor of Science, Nursing Education
PayPal March 2011 - Present
StarTek 2010 - 2011
eTelecare Global Solutions August 2007 - July 2010
eFunds January 2002 - August 2007
Southwest Supermarkets, LLC July 2000 - December 2001
Skills
Compensation, Performance Management, Talent Acquisition, Succession Planning, HRIS, Executive Compensation, Board Presentations, International HR..., Benefits Management, HR Strategy, Employee Engagement, Deferred Compensation, Employee Benefits, Organizational..., Workforce Planning, Talent Management, Employee Relations, Organizational Design, Personnel Management, Human Resources
Education
University of Maryland College Park 1993 — 1994
Graduate Fellow, Political Science
Clark University 1989 — 1993
BA, Political Science
Workday February 2014 - Present
Identified October 2011 - February 2014
Aleph-Labs January 2010 - June 2011
Yellowasp October 2009 - January 2010
The Design People, Inc. January 2007 - October 2009
iWebmasters.com January 2006 - January 2007
eTelecare Global Solutions July 2005 - July 2006
Skills
Web Design, User Experience, User Interface, User Interface Design, Photoshop, Front-end, XHTML, Graphic Design, Interaction Design, Illustrator, Mobile Applications, Adobe Creative Suite, HTML5, jQuery, HTML 5, Art Direction, CSS, Dreamweaver, CMS, WordPress, InDesign, Photography, Advanced CSS, SEO, Typography, Jade, SASS, HAML
Education
De La Salle University - Dasmariñas 2001 — 2004
Bachelor of Science, Computer Science
AMA University 2000 — 2001
Bachelor of Science, Information Technology
HCL Technologies October 2014 - Present
Novant Health March 2014 - August 2014
CSC October 2012 - August 2013
Yuma Regional Medical Center January 2012 - February 2012
Northrop Grumman Information Systems October 2009 - August 2011
Maricopa Integrated Health System September 2009 - October 2009
Phoenix Day School for the Deaf January 2009 - February 2009
AT&T April 2008 - November 2008
State Farm Insurance October 2007 - April 2008
Etelecare Global Solutions October 2006 - September 2007
Skills
Troubleshooting, Computer Hardware, Active Directory, A+ Certified, BMC Remedy, Technical Support, Windows 7, Laptops, Norton Ghost, XP, Help Desk Support, Printers, Windows Server, Software Installation, Servers, VPN, Windows, CompTIA, Hardware, Network Administration, Computer Security, Security+, SCCM, System Deployment, Acronis, Hardening
Education
Andrews University 2000 — 2004
Bachelor of Science (B.S.), Computer Information Systems
DMB Associates January 2015 - Present
DMB Associates June 2010 - Present
Comsys September 2008 - June 2010
Comsys September 2007 - October 2008
eTelecare Global Solutions October 2006 - September 2007
Ensynch June 2006 - September 2006
Casa Blanca Community School January 2002 - May 2006
Skills
Active Directory, Servers, Networking, VMware, System Administration, Information Technology, Technical Support, Integration, Virtualization, Disaster Recovery, Windows Server, Data Center
Education
Collins College 2000 — 2001
Mountain Pointe High School 1995 — 1999
High School Diploma
PSI Services LLC January 2008 - Present
eTelecare Global Solutions February 2001 - January 2008
CaliforniaMart March 1994 - June 2000
Education
California State University-Los Angeles 1995 — 1997
MBA, Marketing
Wildflower Bread Company 2011 - Present
Limelight Networks 2010 - February 2011
eTelecare Global Solutions 2008 - 2010
Schaller Anderson 2002 - 2008
Tech USA 2001 - 2002
WhiteStone Financial Group 1999 - 2001
Arthur Andersen 1998 - 1999
Doubletree Hotel 1997 - 1998
Main Street Restaurant Group 1990 - 1997
Skills
Auditing, Payroll, Cash Management, Accounts Payable, General Ledger, SEC filings, Financial Analysis, Managerial Finance, Consolidation, CPA, Treasury, Cash Flow Forecasting, Performance Appraisal, Corporate Tax, Corporate Governance, Shared Services, Sarbanes-Oxley Act, Accounting, Management, Cash Flow, Finance, Foreign Currency..., Strategic Financial..., Internal Audit, Global Consolidation, Financial Reporting, BPO, Consolidated Financial..., Internal Controls, Corporate Communications, US GAAP, GAAP, Financial Statements
Education
Arizona State University
BS, Accounting
ASML May 2010 - Present
LifeLock May 2008 - May 2010
eTelecare Global Solutions November 2004 - May 2008
Motorola Semiconductor 1993 - 2004
Education
Arizona State University
Bachelor of Science, Accountancy
Arizona State University
Masters of Accountancy, Taxation
APL November 2009 - Present
eTelecare Global Solutions November 2006 - November 2009
PricewaterhouseCoopers August 1998 - November 2006
Coopers & Lybrand September 1997 - August 1998
Education
Brigham Young University
MACC, Accounting - Tax
OpenTech Alliance, Inc. March 2012 - Present
Trimble Navigation August 2009 - June 2012
eTelecare Global Solutions October 2008 - August 2009
e4e June 2002 - July 2008
USAF April 1983 - April 2003
Education
Community College of the Air Force
Construction Engineering
Cigna March 2014 - Present
PlumChoice December 2012 - February 2014
PlumChoice Online PC Services November 2010 - December 2012
PlumChoice Online PC Services May 2009 - November 2010
PEM Real Estate Group April 2007 - January 2008
eTelecare Global Solutions August 2006 - April 2007
2Wire December 2005 - August 2006
Wal-Mart, Inc August 2005 - December 2005
Granite Computer Solutions, Inc February 2005 - June 2005
Fry's Electronics May 2001 - February 2005
Skills
A+ Certified, Desktop Support, Security+, Laptops, Printers, Computer Hardware, Troubleshooting, Workstations, Software Installation, XP, Hardware, Computer Repair, Remote Support, Customer Service, Windows, Peripherals, Operating Systems, Microsoft Office, Windows 7, Diagnostics, Inventory Management, Wireless, Escalation, Windows Vista, Hardware Diagnostics, Technical Support, Remote Desktop, Networking, Active Directory, Help Desk Support, CompTIA, Hardware Support, Norton Ghost, VPN, Wireless Networking, Routers, DHCP, Citrix, Servers, Windows Server, Windows XP Pro, Windows XP
Education
Capella University 2015 — 2017
Bachelor of Science (B.S.), Information Technology
Glendale Community College 2008 — 2013
ABUS SR For Computer information Systems, Computer and Information Systems Security/Information Assurance
TechSkills 2007 — 2009
Certificate, N+, S+, CCNA, MCSE
Art Institute of Phoenix 2000 — 2000
Certificate, Professional Cooking
Sitel March 2009 - Present
TeleTech April 2008 - January 2009
ePLDT Ventus 2009 - 2009
eTelecare Global Solutions August 2007 - December 2007
FedEx Kinko's October 2005 - July 2007
Commission on Elections (Philippines) July 2006 - June 2007
Central Bank of the Philippines (BSP) March 2004 - February 2007
Verizon February 2000 - September 2005
Education
Ateneo de Manila University 2008 — 2009
Certificate, Business Process Outsourcing
New York University 1998 — 2002
BS, Computer Science
City University of New York
MBA, Business Administration
Nucleoware Development February 2012 - Present
DiCOM grid, Inc February 2008 - December 2011
DiCOM grid February 2008 - September 2008
eTelecare Global Solutions February 2007 - April 2008
Skills
HL7, Windows Server, Python, Start-ups, Cisco Technologies, HTML, Powershell, Microsoft Exchange, Operating Systems, Troubleshooting, Networking, Linux
Education
Collins College 2006 — 2007
Associates of Science, Network Technology
Revana July 2015 - Present
Revana February 2013 - Present
Revana January 2012 - January 2013
Stream Global Services October 2009 - September 2011
eTelecare Global Solutions October 2006 - September 2009
eTelecare Global Solutions May 2000 - September 2006
Skills
BPO, Training Needs Analysis, Market Research, Marketing, Process Management, Shared Services, Call Center, CRM, Process Improvement, Management, Business Development, Workforce Management, Contact Centers, Call Centers, Operations Management, Project Management, Account Management, Start-ups, Telecommunications, Sales, Customer Experience, Outsourcing, Team Management, Customer Satisfaction, Vendor Management, Customer Retention, Lead Generation, Inbound Marketing, Marketing Strategy, Call Center Development
Education
Ateneo de Manila University
Apollo Education Group August 2009 - Present
eTelecare Global Solutions December 2008 - July 2009
DHL January 2004 - December 2008
ARIZONA PUBLIC SERVICE January 2001 - January 2004
KnowledgeNet October 1999 - December 2000
American Express May 1998 - October 1999
Banner Health January 1994 - May 1998
Skills
Vendor Management, Process Improvement, Project Management, Change Management, Operations Management, ITIL, IT Management, Process Automation, Data Center, Disaster Recovery, Telecommunications, Program Management, Business Analysis, Windows, System Deployment, SharePoint, Business Intelligence, IT Service Management, Enterprise Architecture, IT Strategy, Leadership, PMO, Integration, Management, Cross-functional Team..., Security, Troubleshooting, IT Operations, Cloud Computing, Servers, Team Building, Service Delivery, Strategy, Information Technology, Hardware, Infrastructure, Unix, Wireless, System Administration, 24/7 Operations, Visio, High Availability
Education
California State Polytechnic University-Pomona
Bachelor of Science (B.S.)
United Airlines June 2015 - Present
EXL Service February 2009 - November 2013
Sitel March 2008 - February 2009
eTelecare Global Solutions August 2004 - February 2006
Skills
Employee Training, BPO, Employee Engagement, Human Resources, Call Center, Call Centers, Soft Skills, Training Delivery, Talent Acquisition, Sourcing, Training, Employee Relations, Team Management, Screening, Recruiting, Vendor Management, Performance Management, Talent Management, HR Policies, Customer Service, Outsourcing, Process Improvement, Coaching
Education
De La Salle University 1997 — 2000
Bachelor of Science in Computer Science, Computer Engineering
Colegio San Agustin-Makati 1993 — 1997
High School
United Methodist Homes and Services & Alliance Rehab April 2014 - Present
ePerformax Contact Centers & BPO April 2011 - January 2014
Vector BPO April 2010 - April 2011
ePerformax BPO & Contact Centers February 2008 - November 2009
ePerformax Contact Centers & BPO May 2007 - February 2008
Mactan Benito Ebuen Air Base Hospital, Cebu Philippines November 2004 - December 2006
eTelecare Global Solutions March 2004 - December 2006
Sykes 2003 - 2004
Chong Hua Rehabmedics 2003 - 2003
Skills
BPO, Six Sigma, Technical Support, Workforce Management, Customer Satisfaction, Troubleshooting, Call Centers, Management, Training, Outsourcing, Physical Therapy, Reports Analysis
Education
Southwestern University (PH) 2010 — 2011
Transitional or Post Baccalaureate Program, Physical Therapy/Therapist
Velez College 1997 — 2002
Bachelor’s Degree, Physical Therapay
SirsiDynix September 2009 - Present
Digital Technology International 2005 - 2009
eTelecare Global Solutions 2004 - 2005
Bashas 2001 - 2004
ATCi 1999 - 2001
Missionary Training Center 1997 - 1999
Skills
Testing, Windows, Quality Assurance, Training, Software Documentation, Management, Teaching, Customer Service, Analysis, Troubleshooting, Databases, Change Management, Unix, SQL, System Administration, Process Improvement
Education
Brigham Young University 1996 — 1998
Bachelors, Human Development
Brigham Young University - Idaho 1994 — 1996
Associates, Family Science
Safety Harbour Creative llc. January 2012 - October 2014
AT&T August 2009 - June 2011
Accenture June 2007 - July 2009
Citigroup Business Process Solutions Inc. August 2006 - May 2007
PacificHub Corporation July 2004 - July 2006
Epixtar October 2003 - June 2004
eTelecare Global Solutions July 2002 - September 2003
Asia Select Inc. April 2001 - June 2002
Skills
Performance Management, Outsourcing, Vendor Management, Management, BPO, Change Management, Operations Management, Call Center, Project Management, Process Improvement, Business Strategy, Call Centers, Business Analysis, Customer Satisfaction, Team Building, Business Development, Team Leadership, Telecommunications, Training, Human Resources, Program Management, Business Process, Leadership, Project Planning, CRM, Customer Service, Sales, Team Management, Customer Experience, Business Process..., Customer Retention, Cross-functional Team...
Education
De La Salle University 1997 — 2000
Bachelor of Science (B.S.), Marketing/Marketing Management, General
Assumption College 1994 — 1997
Convergys May 2014 - Present
Stream Global Services December 2009 - May 2014
eTelecare Global Solutions August 2009 - December 2009
IBM June 2002 - June 2008
American Express July 1998 - July 2002
Skills
Service Delivery, Outsourcing, Cloud Computing, Pre-sales, Sales, Requirements Analysis, Vendor Management, CRM, Software Project...
Education
Arizona State University, W. P. Carey School of Business 2014 — 2015
Logistics, Materials, and Supply Chain Management
Paradise Valley Community College 2010 — 2013
Associate in Business (AB)
eTelecare Global Solutions February 2007 - May 2009
Pinkerton Government Services October 2004 - February 2007
Securitas Security services March 2004 - October 2004
Metro Courier November 2003 - December 2003
Lumber One Construction, Inc. May 2003 - July 2003
WorldCom April 1996 - June 2002
Robert Half Technology March 1996 - April 1996
Taco Bell March 1996 - March 1996
Sykes August 1995 - December 1995
Manpower Inc. March 1995 - June 1995
Education
Collins College 2004 — 2006
Bachelor of Art, Animation, 3D Modeling
Tulsa Community College 1996 — 1997
Computer Programming, Database
Aims Community College 1992 — 1994
Computer Programming, CAD, Computer Art
Anderson University 1991 — 1992
Art
Purdue University 1988 — 1990
Engineering
CenturyLink June 2015 - Present
American Express March 2010 - May 2015
eTelecare Global Solutions January 2007 - July 2009
Manpower Inc. September 2000 - January 2007
Micron Technology February 1992 - November 1996
Skills
Talent Acquisition, Operations Management, Employee Training, Project Management, Accounting System, Applicant Tracking..., Technical Recruiting, Recruiting, Taleo, Onboarding, Talent Management, Employee Relations, Sourcing, Internet Recruiting, Human Resources, Employee Engagement, Performance Management, College Recruiting, Workforce Planning, Screening, Leadership, Management, Interviews, Personnel Management, Hiring, Staffing Services, Employee Benefits
Education
Boise State University 1997 — 1999
MBA, Business Administration
Boise State University 1988 — 1991
BBA, Business Administration
Choice Hotels International September 2015 - Present
Choice Hotels International February 2014 - September 2015
AAA Club Partners April 2012 - January 2014
AAA Member Services Company April 2010 - April 2012
AAA Member Services Company September 2009 - April 2010
eTelecare Global Solutions October 2006 - May 2009
eTelecare Global Solutions January 2007 - March 2008
eTelecare Global Solutions October 2006 - January 2007
United States Postal Service November 2004 - October 2006
Genesee County Animal Control May 2004 - September 2004
Skills
Public Speaking, Customer Service..., Avaya, Resource Management, Contract Management, Microsoft Excel, Sourcing, Behavioral Interviewing, Vendor Management, Vendor Relationships, Vendor Contracts, Vendor Audit, Technical Support..., Call Centers, Training, Leadership, Customer Satisfaction, Management, Strategy, Leadership Development, Coaching, Customer Experience, Call Center Development, Hiring, Performance Management, Team Building, Employee Relations, Contact Centers, Help Desk Support, Analysis, Technical Support, Service Delivery, Outsourcing, CRM, SharePoint, Process Improvement, Operations Management, Customer Service, Project Management, Team Leadership, BPO, Account Management
Education
Grand Canyon University 2004 — 2006
B.S., Applied Management
Mott Community College 1996 — 1997
A.A.S, Criminal Justice
AZtech Computer Services September 2009 - Present
Manpower Inc. April 2008 - December 2008
Teleworld Staffing November 2007 - February 2008
eTelecare Global Solutions May 2007 - September 2007
Avnet Technology Solutions November 2004 - May 2007
Education
Collins College 2003 — 2005
B.S., Computers/Networking
University of Advancing Technology April 2014 - Present
University of Advancing Technology April 2013 - Present
Wildflower Bread Company May 2011 - April 2013
Southwest Network January 2010 - May 2011
eTelecare Global Solutions October 2008 - January 2010
McGladrey & Pullen June 2007 - October 2008
McGladrey & Pullen September 2006 - June 2007
McGladrey & Pullen July 2005 - September 2006
Barry and Moore, PC January 2003 - July 2005
Skills
GAAP, Financial Reporting, Sarbanes-Oxley Act, Financial Analysis, SEC filings, US GAAP, Revenue Recognition, Sarbanes-Oxley, Consolidation, Financial Statements, Internal Controls, General Ledger, Auditing, CPA
Education
Arizona State University 1999 — 2002
BS, Accountancy & Computer Information Systems
Convergys March 2014 - Present
Stream Global Services October 2010 - March 2014
Stream Global Services February 2010 - October 2010
Stream Global Services January 2007 - February 2010
eTelecare Global Solutions 2005 - 2006
Skills
Outsourcing, Call Center, Customer Experience, Vendor Management, Workforce Management, BPO, Call Centers, Service Delivery, Sales, Training, Contact Centers, Customer Satisfaction, Sla, Transition Management, Offshoring, CRM, SLA, Process Improvement
Education
De La Salle University 1997 — 2001
Management of Financial Institutions, Finance, Economics
PayPal October 2010 - Present
PayPal October 2010 - Present
Stream Global Services July 2005 - December 2010
eTelecare Global Solutions 2000 - 2005
Skills
Change Management, Incident Management, Cisco, Operations Management, Call Center, ITIL, Vendor Management, Customer Service, Linux, Visio, Problem Solving, Process Improvement, Outsourcing, BPO, Offshoring, System Administration, Process Engineering, Program Management, Vendor Relations, Data Center, Troubleshooting, Customer Relations, Team Building, Servers, IT Operations, Network Administration, Administration, Windows, Windows Server, Service Delivery, Computer Hardware, IT Service Management, DHCP, Call Centers, Technical Support
Education
Arizona State University 2008 — 2011
MIS, Information Systems
Arizona State University 2001 — 2005
Bachelors, BAE
Honeywell Aerospace August 2011 - Present
Stream Global Services January 2010 - April 2011
eTelecare Global Solutions December 2007 - December 2009
FINOVA April 1997 - April 2005
Skills
Financial Reporting, Financial Analysis, Facilities Operations, Finance, Process Improvement, Microsoft Excel, Accounting, Forecasting, Project Planning, Cash Flow
Education
Arizona State University - W. P. Carey School of Business 1999 — 2001
Master of Business Administration (M.B.A.), Business Administration and Management, General
San Diego State University-California State University 1986 — 1989
Bachelor of Business Administration (B.B.A.), Accounting
Go2IT Group August 2014 - Present
Go2IT Group August 2014 - Present
eTelecare Global Solutions February 2007 - November 2008
DHL June 2005 - January 2006
Skills
Computer Hardware, Windows, Troubleshooting, Operating Systems, Linux, SQL, Microsoft SQL Server, Active Directory, Windows Server, Java, JavaScript, HTML, Requirements Analysis, Business Analysis, Servers, SDLC, Unix, XML, MySQL, Plumbing, Ceramic Tile
Education
George Mason University 2002 — 2003
none, IT
Northern Virginia Community College 2001 — 2002
A+, PC engineering
CIGNA Healthcare July 2012 - Present
CIGNA Healthcare April 2010 - February 2013
Stream Global Services March 2009 - April 2010
eTelecare Global Solutions February 2007 - March 2009
eTelecare Global Solutions March 2006 - February 2007
eTelecare Global Solutions January 2004 - March 2006
eTelecare Global Solutions March 2002 - January 2004
Chase Manhattan Corporation January 2000 - March 2002
Harkins Theatres August 1997 - May 1999
Skills
Access, Business Intelligence, Data Analysis, Process Improvement, Visio, Management, Databases, SQL, Data Warehousing, Software Development, Enterprise Software, Vendor Management, Analysis, Business Process..., Oracle, Customer Service, Call Centers, Strategic Planning, Leadership, Team Leadership
Education
Grand Canyon University 2014 — 2015
Blanchard Executive MBA
Arizona State University 2009 — 2012
Bachelor of Interdisciplinarity Studies, Business/Communication
Scottsdale Community College 2004 — 2009
Associates Degree, Administration of Justice Studies
Higher Education Loan Providers February 2008 - March 2009
MSA Solutions July 2005 - February 2008
eTelecare Global Solutions July 2003 - October 2005
Education
Collins College 2007 — 2010
BA, Game Design
McDonald's Corporation September 2011 - Present
Higher Impact January 2011 - September 2011
eTelecare Global Solutions May 2006 - August 2006
Skills
Computers, Public Relations, Events Coordination, Small Business, Religious Studies
Education
Gateway Community College 2012 — 2017
Bachelors Business Management and Administration and Communications, Business Administration and Management, General
Phoenix College 2004 — 2005
LifeLock July 2008 - Present
eTelecare Global Solutions October 2006 - July 2008
Henry & Horne, LLP July 2003 - September 2006
Education
Bowling Green State University 1997 — 2001
BSBA, Accounting
Stream Global Services January 2007 - May 2013
eTelecare Global Solutions 2007 - 2010
Skills
BPO, Call Center, Inbound, COPC, Customer Service, People Management, Customer Satisfaction, Call Centers, Computer Hardware, Contact Centers, Customer Experience, Customer Retention, Inbound Marketing, Management, Performance Management, Service Delivery, Team Management, Technical Support, Troubleshooting, VPN, Vendor Management, Windows 7, Workforce Management
Education
Central Arizona College 2003 — 2009
AAS, Microcomputer Systems Manager
Arizona State University January 2014 - Present
eTelecare Global Solutions April 2008 - September 2008
e4e January 2008 - April 2008
eTelecare Global Solutions January 2007 - August 2007
Skills
Astrophysics, Astronomy, Data Mining, Data Analysis, Physics, C, LaTeX, Planetary Science, Linux, Operating Systems, Network Administration, Technical Support, Help Desk Support, Computer Hardware, Security, Windows 7, Hardware, DNS, TCP/IP, Servers, Windows XP
Education
Arizona State University 2013 — 2015
Bachelor of Science, Earth and Space Exploration (Astrophysics)
Glendale Community College 2010 — 2013
AGEC-S, Earth and Space Exploration with a concentration in Astrophysics
Paradise Valley Community College 2010 — 2011
Computer Science
GoDaddy March 2013 - Present
Arizona Center for Germanic Cultures March 2011 - December 2014
Perceptis LLC November 2007 - February 2013
eTelecare Global Solutions September 2006 - November 2007
2Wire September 2005 - August 2006
Skills
Technical Support, Troubleshooting, Help Desk Support, Hardware, Wireless Networking, Windows, Servers, Active Directory, Windows Server, BMC Remedy, Linux, Outsourcing, Moodle, Learning Management..., Social Networking, Leadership, Windows XP, Windows 7, DNS Management, Email Hosting, Email Clients, Website Development, Website Creation, Web Hosting
Education
Arizona State University 2007 — 2007
Computer Science
Baker College of Muskegon DriverMichigan Pizza HutJune 2013 - Present
Dryer Architectural Group September 2014 - November 2014
eTelecare Global Solutions October 2007 - August 2009
Charles Fisher and Associates January 2001 - September 2007
Skills
AutoCAD, Revit, mechanical drafting, Microsoft Office, Windows 7, Vray, Maxwell Render, Luxrender, Photoshop, Poser, Daz Studio, 3D Studio Max, Architectural..., Lumion
Education
Baker College of Muskegon 2011 — 2015
Associate of Science (A.S.), Architecture and Construction Technology, 3.25
American Institute of Commerce 1987 — 1988
Certificate, Airline/Travel & Accounting
Rock Island High School
Rock Island High School
ProV International 2015 - Present
Monarch Migration & Education June 2014 - 2015
PSG Global Solutions September 2011 - February 2014
Teleperformance November 2010 - September 2011
eTelecare Global Solutions July 2008 - April 2010
Skills
Technical Recruiting, Talent Acquisition, Sourcing, Applicant Tracking..., Screening Resumes, Screening, Internet Recruiting, Benefits Negotiation, Recruiting, Contract Recruitment, Executive Search, BPO, Staffing Services, RPO, Employee Relations, Interviews, IT Recruitment, Recruitment Advertising, Talent Management, Resume Writing, Boolean Searching, Temporary Placement, Vendor Management, Permanent Placement, Employee Engagement, Temporary Staffing, Onboarding, Performance Management, Cold Calling, HRIS, Human Resources, PeopleSoft, Management, Taleo, Deferred Compensation, College Recruiting, Staff Augmentation, Employer Branding, Search, Hiring, Resume, Job Fairs, Personnel Management, HR Consulting, Job Descriptions, HR Policies, Candidate Generation, Employee Training, Behavioral Interviewing, New Hire Orientations
Education
Far Eastern University 2004 — 2008
Bachelor in Science of Nursing
Far Eastern University 2004 — 2008
Bachelors Degree in Nursing
Callgevity April 2015 - Present
Cornerstone International College April 2010 - August 2011
iTouchPoint July 2003 - June 2007
iTouchPoint July 2003 - June 2007
eTelecare Global Solutions August 2001 - June 2003
eTelecare Global Solutions August 2000 - August 2001
Skills
Human Resources, Employee Relations
Education
Ateneo de Manila University 1996 — 2000
Bachelor’s Degree, Economics
Symantec.Cloud October 2012 - Present
Ease Solutions Pte. Ltd. April 2012 - October 2012
Ease Solutions Pte. Ltd. July 2008 - April 2012
Dell 2007 - 2008
eTelecare Global Solutions 2004 - 2006
eTelecare Global Solutions 2003 - 2004
Skills
BPO, Technical Support, Troubleshooting, ITIL, Vendor Management, Customer Satisfaction, Service Delivery, Software Documentation, Active Directory, IT Service Management, Change Management, Sla, Business Process..., Incident Management, Project Management, CRM, IT Operations, Business Analysis, SDLC, Security, SharePoint, Process Improvement
Education
Ateneo de Manila University
Bachelor of Science, Management Information Systems
Technisource February 2008 - September 2011
eTelecare Global Solutions October 2007 - December 2008
Kelly Services October 2004 - October 2005
Manpower Temporary Service September 2003 - October 2004
California Micro Devices July 2002 - August 2003
Education
Western Career Institute 2012 — 2012
Network+, Network and System Administration/Administrator, 3.0
none 2001 — 2001
A+ Certification
Arizona State University 1995 — 1997
Sociology
DeVry University Phoenix 1990 — 1992
Accounting, 2.6
Tokay Hgh School
Diploma, General
BH Prop LLC May 2013 - Present
APEX September 2012 - April 2013
Excel Property Management Services, Inc January 2005 - September 2012
eTelecare Global Solutions 2001 - 2004
Skills
Lease Administration, Leases, Customer Service, Investment Properties, Property Management, Rentals, Tenant, Real Estate Economics, Real Estate Development, Management, Real Estate, Commercial Real Estate, Contract Negotiation, Strategic Planning, Real Estate Transactions, Marketing, Sales, Negotiation, Landlords, Construction Management
Education
De La Salle University 1996 — 2000
Bachelor of Science (BS), Management of Financial Institutions
Ateneo de Manila University 1984 — 1992
High School Diploma
Taco Bell October 2010 - December 2011
Collettes Cattering April 2009 - August 2010
Convergys January 2008 - April 2008
eTelecare Global Solutions February 2006 - August 2006
Money Now Check Cashing June 2005 - February 2006
Macys February 2003 - June 2005
Skills
Fast-paced, Multi Tasking, Quick Thinker, Customer Service, Money, Cash Register, Food Preparation, Organization, Eye for Details, Team Leadership, Retail, Self-driven, Challenge Driven, Open Minded, Computers, Servers, Sanitation, OCD, Call Centers, Catering, Fast Food, Typing, Reference Checking, Money Transfers, Customer Satisfaction, Passion for Success, Continuous Improvement
Education
Scottsdale Community College 2006 — 2007
General Studies
Gateway Community College 2005 — 2005
G.E.D
coronado high schoool
Adobe Equipment May 2014 - Present
Adobe Equipment June 2013 - May 2014
Christus Victor Childrens School March 2010 - March 2011
Etelecare Global Solutions March 2008 - May 2008
Skills
Customer Service, Program Management, Operating Systems, Purchasing
Education
Collins College 2006 — 2008
Associates degree of Applied Science, Computer Systems Networking and Telecommunications
Bernalillo County April 2012 - Present
eTelecare Global Solutions December 2003 - August 2006
Education
Central New Mexico Community College 2014 — 2016
Early Childhood Development
HonorHealth July 2015 - Present
John C. Lincoln Health Network December 2014 - Present
Jewish Family & Children's Service of Arizona August 2014 - October 2014
Cypress Home Care, Inc. January 2014 - August 2014
MD Home Health August 2012 - August 2012
CIGNA Voluntary January 2007 - January 2010
eTelecare Global Solutions January 2005 - January 2007
Closet World – City of Industry January 2004 - January 2005
Discover Financial Services January 1999 - January 2003
Skills
Human Resources, Employee Benefits, Customer Service, Sales, Public Speaking, Healthcare
Education
Brown Mackie College-Phoenix 2010 — 2012
Associate of Science (AS), Health/Health Care Administration/Management
SOng Marketing March 2008 - September 2012
eTelecare Global Solutions May 2006 - December 2007
eTelecare Global Solutions February 2005 - April 2006
eTelecare Global Solutions May 2004 - February 2005
eTelecare Global Solutions August 2002 - 2004
Continental Sales, Inc July 2000 - July 2002
Skills
Coaching, Management, Marketing
Education
De La Salle University 1996 — 1999
Bachelor's degree, Legal Management
Secured Servers June 2012 - September 2013
CCBill May 2008 - June 2012
eTelecare Global Solutions January 2006 - May 2008
Skills
Servers, Customer Service, Windows Server, Linux Server, VMware ESX, CentOS, Ubuntu, Debian, Computer Hardware, Hardware Diagnostics, Team-oriented, Teamwork, Hard Drives, Hardware, Automotive, Automotive Electronics, Automotive Repair, Cabling, Linux, Data Center, Windows XP
Education
Arizona Automotive Institute 1999 — 2001
Associate's degree, Automobile/Automotive Mechanics Technology/Technician
Scottsdale Community College
Currently Seeking New Role May 2012 - Present
eTelecare Global Solutions 2006 - 2007
Acoma-Canoncito-Laguna IHS September 2000 - November 2000
Education
DeVry University Phoenix 1993 — 1994
None, Electrical Engineering Technology
University of New Mexico 1980 — 1981
None, Pre-Engineering