Global Contact Services
Industry: Company
DescriptionHeadquarters: North Carolina Founded: 2001
Global Contact Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Global Contact Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Global Contact Services Employees
United Realty Group September 2008 - 2012
Helping Building Wealth June 2009 - January 2011
Global Contact Services June 2009 - 2009
Realty World South Florida 2008 - 2009
AMERICALL GROUP January 2004 - February 2007
SPORTIVE INC January 2000 - December 2002
Attorney at Law May 1990 - December 1999
Skills
Selling, Negotiation, Short Sales, Condos, First Time Home Buyers, Foreclosures, Investment Properties
Education
Universidad del Zulia 1984 — 1990
LAWYER, LAW
instituto latino 1978 — 1982
high school, high school
Venezuelan Insurance
Bachelor Degree, Law
ResCare February 2014 - Present
IBEX Global September 2013 - February 2014
North Texas Tollway Authority May 2011 - July 2012
Liquidity Services Inc November 2007 - March 2011
Liquidity Services Inc. November 2006 - November 2007
Global Contact Services August 2004 - August 2006
Skills
Call Centers, Sales, Customer Service, Inventory Management, Account Management, Customer Satisfaction, Process Improvement, Payments, Operations Management, Data Entry, Time Management
Education
University of Phoenix 2014 — 2016
Master of Business Administration (MBA), Project Management
University of Phoenix 2009 — 2013
Bachelor of Science, Business Management
Oak Hill High School 2002 — 2006
Diploma, General Studies
Allegheny Surveys, Inc. July 2013 - Present
WV Office of Miners Health Safety and Training June 2009 - August 2009
West Corporation August 2007 - April 2008
Global Contact Services December 2001 - August 2003
Telespectrum Worldwide January 2001 - October 2001
De-Sta-Co Cylinders Inc August 2000 - January 2001
Telespectrum Worldwide April 1998 - October 1998
Skills
Geography, ArcGIS, Geographic Information..., DeLorme XMap, Microsoft Office, Trimble GPS, Photoshop, Cartography, GIS, Dependable Team Player, Close Attention to..., Digitization, Georeferencing, Data Mapping, ArcMap, ArcSDE, GPS, ESRI, Spatial Databases, Geomatics, Remote Sensing, Data Management
Education
Concord University 2008 — 2010
Bachelor of Arts, Geography emphasis in GIS and Cartography
Concord University 2008 — 2010
Bachelor, Art, Geography; GIS and cartography
Marshall University 2006 — 2008
Bachelor Science, Geography
Mt Hope High School 1993 — 1997
Diploma, Academic
American Consolidated Media June 2012 - Present
Global Contact Services May 2011 - June 2012
Western & Southern Financial Group July 2010 - May 2011
Columbus AIDS Task Force 1998 - 2002
Skills
Sales Operations, Prospecting Skills, Public Speaking, Solution Focused, Client Co-ordination, Charity Work, Competitive Marketing..., Co-op Advertising, Business Networking, Social Media Marketing, Cold Calling, Customer Service, Sales, Marketing, Marketing Communications, Social Media, Account Management, Recruiting, Team Building, Online Advertising, Strategic Planning, B2B, Fixed Annuities, Microsoft Office, Social Networking, New Business Development, Lead Generation, Marketing Strategy, Selling, Sales Management, Public Relations, Advertising, Brand Development, Print & Electronic..., Market Penetration, High-Impact..., Territory Expansion, Corporate Sales..., Sales Presentation..., Master of presentations, Powerful but gentle..., Professional..., Relationship-builder..., Knowledge-hungry Learner, Goal-driven leader, Telemarketing, Advertising Sales, Direct Marketing, Selling Skills, Team Leadership
Education
The University of Akron 1991 — 1995
Bachelor's of Arts, Social Work
William V. Fisher Catholic High School 1987 — 1991
College Prep, High School/Secondary Diplomas and Certificates
Ingersoll Rand January 2015 - Present
Rose International January 2013 - December 2014
Wells Fargo May 2012 - August 2012
Healthcare Management Consultants, Inc. May 2011 - August 2011
Kenan-Flagler Business School August 2010 - May 2011
FlexiConsult May 2010 - August 2010
AIESEC May 2010 - August 2010
Global Contact Services January 2009 - May 2009
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2009 — 2012
BS
Copenhagen Business School 2011 — 2012
Salisbury High School 2005 — 2009
Deft Media Solutions, LLC March 2014 - Present
SuperMedia LLC April 2013 - February 2014
Konica Minolta Business Solutions U.S.A., Inc. August 2010 - March 2013
Global Contact Services March 2009 - May 2010
Skills
Customer Service, Microsoft Office, SEO, Adobe Creative Suite, Sales Process, HTML + CSS, Web Design, Graphic Design, Web Development, Web Analytics, Web Content Optimization, Website Development, Web Content Creation, Search Engine Ranking, Search Engine Submission, Search Engine Technology, Video Production, Video Editing, Web Video, Digital Video, Internet Services, Internet Strategy, Internet Entrepreneur, Relationship Management, Building Relationships, Google Analytics, Google Adwords, Google Webmaster Tools, Google+, Social Media Marketing, Logo Design, Web Hosting, SEM, E-commerce SEO, SEOmoz, Small Business, Business Strategy, Salesforce.com, Hootsuite, Facebook Marketing, Twitter, JavaScript, Photoshop, Email Marketing, Text Marketing, Yahoo Search Marketing, Online Advertising, Online Marketing, Online Reputation..., B2B Marketing
Education
Full Sail University 2005 — 2007
Associate of Science, Digital Media
MedExpress August 2013 - Present
Etech Texas May 2013 - August 2013
Global Contact Services February 2011 - May 2013
Ticketmaster April 2010 - January 2011
Ticketmaster November 2004 - April 2010
Skills
Leadership Development, Operations Management, Problem Solving, Project Management, Customer Satisfaction, Customer Service, Development Of Employees, Employee Relations, Conflict Resolution, Performance Management, Communication, Organizational..., Process Improvement, Inbound Marketing, Account Management, Call Center Development, Sales, Sales Management, Telemarketing, Customer Experience, Outsourcing, Recruiting, Troubleshooting, BPO, Management, Retail, Team Management, Contact Centers, CRM, Team Building, Workforce Management, Training, Telecommunications, New Business Development, Customer Retention, Coaching, Strategic Planning, Public Speaking, Staff Development, Time Management, Negotiation, Teamwork
Education
West Virginia State University 1992 — 1996
BS, Communications
Ohio Dominican University 1991 — 1992
Education
Global Contact Services March 2013 - Present
Private Home September 2010 - June 2013
Intergen Health November 2008 - December 2008
Daisley II Home Care February 2008 - November 2008
Skills
Computer-savvy, Bilingual-English/Spanis..., Mathematics, Multi-tasked, Team-oriented, Fast-paced, Friendly Personality, Multi-line Phone, Phone Etiquette, Dependable Team Player, Patience, Learning Quickly, Organized Multi-tasker, Motivated self-starter, Always Punctual, Filing, Close Attention to..., Payroll, Accurate Data Entry, Highly Reliable, Highly responsible, Clerical Skills, Always Willing to Learn, Cash Handling Experience, Work Well Independently, General Office Skills, Self-driven, Handle Confidential..., Positive Personality, Hardwork, Committed to..., Highly Ambitious, Goal Oriented, Enthusiasm to learn, Self-motivated Team..., Solid computer skills, Resourceful..., Receptionist Duties, Telephone Reception, Energetic team player, Highly personable, Customer Experience, Outstanding..., Call Centers, Organization, Highly Dedicated
Education
Technical Career Institutes 2003 — 2005
Associate's degree, Computerized Accounting
Lafayette High School 1998 — 2002
High School Diploma
Access Worldwide Inc May 2010 - Present
Global Contact Services May 2009 - May 2010
Microdyne Outsourcing Inc. February 2008 - June 2008
Microdyne Outsourcing Inc. July 2006 - February 2008
Microdyne Outsourcing Inc. March 2001 - July 2006
OHI April 1997 - March 2001
Skills
Salesforce.com, Microsoft Office, Web Design, Web Development, HTML + CSS, Java, JavaScript, Call Center Management, Strengthening Client..., Workforce Management, Budgeting, Financial Forecasting, Data Analysis, Performance Management, Call Center, Leadership, Budgets, Call Centers, BPO, Customer Experience, HTML, Customer Satisfaction, Account Management, Operations Management, Forecasting, Sales, Analysis, Customer Service, Sales Operations, Human Resources, Strategy, Sales Management, Project Planning, Vendor Management, Outsourcing, Team Leadership, Process Improvement, CRM, Telecommunications, Management, Team Building, Strategic Planning, Program Management
Education
University of Phoenix 2008 — 2011
Bachelors, Information Systems, 3.94
Mandy's Daycare June 2006 - Present
Shoe Sensation, Inc. November 2010 - July 2012
A.O. Wing Agency November 2008 - May 2009
Allstate September 2007 - February 2008
Global Contact Services July 2006 - September 2007
Skills
Customer Service, Sales, Telecommunications, Administrative Office..., Filing, Computers, Cleaning, Time Management, Telephone Skills, Medical Terminology, Data Entry, Customer Satisfaction, Cpr Certified, Cashiering, Microsoft Word
Education
Ohio University-Lancaster 2011 — 2013
Master of Science In Health, Health Services Administration
Columbus State 2009 — 2011
General Studies
Carestar December 2011 - Present
Global Contact Services April 2008 - July 2010
Skills
First Aid, Cpr Certified
Education
Argosy University Phoenix 2012 — 2014
Bachelor's degree, Psychology
Fairfield Career Center 1989 — 1991
Activity Therapy, Activity Therapy
Market America October 2013 - Present
Strata Solar, LLC August 2012 - October 2013
Global Contact Services 2007 - 2011
Skills
Invoicing, Microsoft Word, Data Entry, Payroll Taxes, PowerPoint, Kronos, Multi-State Sales Tax, Auditing, Pay, Multi-state Payroll..., E-Time, Conflict Resolution, Ceridian Payroll System, Ultipro, Certified Payroll, Paychex, Strategic Planning, Training, Payroll, Process Improvement, Microsoft Excel, Customer Service, Leadership, Employee Training
Education
Gardner-Webb University 2011 — 2012
Bachelor's degree, Elementary Education and Teaching
Southern College 1996 — 1998
Associate's degree, Computer Accounting/Office System Technology
Brown Paper Tickets November 2014 - Present
jamelmalik.com November 2011 - Present
Global Contact Services March 2013 - October 2014
UncommonGoods October 2012 - December 2012
Brooklyn Botanic Garden March 2006 - October 2012
RDF Media USA September 2009 - December 2009
Jumpstart September 2007 - June 2008
Skills
Microsoft Office, Internet, Zendesk, Community Outreach, Social Media, Customer Service, Microsoft Word, PowerPoint, Microsoft Excel, Facebook, Data Entry, Outlook, Social Networking, Blogging, English, Teamwork, Access, Windows, System Administration, Adept, Event Planning, Creative Writing, Research, Theatre, Acting, Entertainment, Public Speaking
Education
Kingsborough Community College 2008 — 2010
A.A.S, Broadcasting Technology and Management, 3.4 GPA
Bishop Loughlin Memorial High School 2001 — 2005
High School Diploma
BB&T July 2014 - Present
Trendy Bride Magazine August 2013 - Present
BB&T September 2013 - April 2014
Rowanworks December 2012 - June 2013
Global Contact Services May 2008 - December 2012
WSTP Radio March 2006 - April 2008
Wal-Mart June 2007 - August 2007
Skills
Public Speaking, Microsoft Office, Outlook, Speech Writing, Radio Broadcasting, Layout, Marketing Communications, Merchandising, Retail, Video Editing, Video Production, WordPress, Customer Satisfaction, Event Planning, Newsletters, Web Design, CRM, Marketing, Customer Experience, Account Management, Market Research, Telemarketing, Photography, Inbound Marketing, Photoshop, Sales, Graphic Design, Blogging, Call Centers, Lead Generation, Facebook, Radio Production, SAP ERP, Social Networking, Online Marketing, Editing, Email Marketing, Internal Communications
Education
Gonzaga University 2009 — 2011
MA, Communication & Leadership
Catawba College 2004 — 2008
BA, Communication Arts, concentration in Sports Management
GC Services July 2013 - Present
Global Contact Services June 2011 - May 2013
Global Contact Services October 2009 - June 2011
Global Contact Services July 2008 - October 2009
Skills
Inbound Marketing, Customer Service, Call Center, Customer Satisfaction, Telemarketing, Microsoft Office, Inventory Management, Operations Management, Retail, Microsoft Excel, PowerPoint, Adobe Creative Suite, Account Management, Supervising, Marketing Communications, Management, Sales, Microsoft Word, Call Centers, Team Building, Team Leadership, Teamwork, Teaching, Team Management, Compliance, New Hire Orientations, New Hire Training, Mentoring New Hires, Strategic Planning, Staff Development, Troubleshooting, Coaching, Customer Retention, Program Management, Customer Experience, Workforce Management, Sales Management, BPO, Contact Centers, Performance Management, Process Improvement, Human Resources, CRM, Outsourcing, Call Center Development, Training, Recruiting, Vendor Management, Customer Acquisition, Hiring
Education
University of Phoenix 2012 — 2014
Associate's degree, Business Administration and Management, Generala
Ohio Center for Broadcasting 2006 — 2007
Attained credit towards the completion of a degree in broadcasting.
Buffalo High School 1990 — 1994
High school diploma
Yuma City Cab January 2013 - July 2013
Mr.Foam October 2012 - January 2013
Global Contact Services June 2012 - October 2012
Advanced Call Center Technologies March 2012 - June 2012
United States Air Force March 2006 - June 2010
Skills
Law Enforcement..., Security, Physical Security, Customer Service, Corrections, Tactical Operations, Security Clearance, Security Management, Customer Management, Forklift Operator, Commercial Driving, Military, Military Operations, Military Experience, Military Training, Police Training, Weapons Training, Weapons Handling, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Works, Weapons, Counterterrorism, Force Protection, Protection, First Responder, First Aid, Security Operations, Briefing, Firearms, Enforcement, Active DoD Secret..., Supervisory Experience, Investigation, Emergency Management, Crisis Management, Police, National Security, Command, Public Safety, Training, Training Management, Tactics, Intelligence, Military Logistics, Tactical Planning, Homeland Security, Surveillance
Education
Community College of the Air Force 2006 — 2010
Criminal Justice
Valdosta State University 2005 — 2006
Criminal justice
Georgia Southern University 2004 — 2005
Criminal Justice and Corrections
Global Contact Services March 2009 - September 2012
American Institutes for Research February 2007 - March 2009
Skills
Customer Service, Data Analysis, Microsoft Office, Microsoft Excel, Process Improvement, Operations Management, Account Management, Marketing Communications, Call Center, Strategic Planning, Customer Satisfaction, PowerPoint, Team Leadership, Troubleshooting, Performance Management, Telecommunications, Teamwork, Management, CRM, Team Building, Call Centers, Leadership, Coaching, Customer Experience, Social Networking, Training, Team Management, Project Management, Sales, Sales Management
Education
Ohio University 2000 — 2005
Bachelor of Business Administration (BBA)
Amanda-Clearcreek HS 1996 — 2000
Global Contact Services November 2010 - Present
Education
Marshall University
Wells Fargo January 2015 - Present
Wells Fargo March 2014 - January 2015
Campus Partners March 2013 - March 2014
Wells Fargo November 2011 - March 2013
Global Contact Services November 2007 - October 2011
RCS wireless Technology November 2000 - November 2007
NCWebDirect September 2000 - November 2007
Coates Communications Corporation November 1993 - November 2000
US Army September 1986 - September 1990
Skills
ASP, .NET, C#, SQL Server, TSQL, VB.NET, ADO.NET, Microsoft SQL Server, T-SQL, SSRS, SSIS, Databases, Visual Studio, ASP.NET, SQL, Visio, Web Applications, HTML, VBScript, Web Development, UML, Database Design, JavaScript, SQL Tuning, PHP, Access, Troubleshooting, Web Services, ASP.NET AJAX, TFS, SDLC, Database Administration, Software Documentation, Java, Visual Basic, Active Directory, Stored Procedures, Requirements Analysis, Software Project..., DTS, XHTML, Servers, XML, Business Intelligence, Testing, IIS, Software Development, ETL, CSS, Windows Server
Education
Kaplan University 2006 — 2008
BS, Computer Science
Davidson County Community College 1990 — 1993
Associate of Applied Science, Electronic Engineering
Global Contact Services May 2012 - January 2013
Whataburger 2013 - 2013
Skills
Organizational Skills, Multi Tasking Skills, Listening Skills, Oral & Written..., Problem Solving Skills, Computer Skills, Attention to Detail, Calm Under Pressure, Hospitality and...
Education
Kaplan University 2012 — 2014
Applied Sciences in Educational Paraprofessional, Elementary Education and Teaching
Tomball High School 2008 — 2011
Global Contact Services September 2007 - Present
International Textile Group March 2004 - December 2006
Skills
Inbound Marketing, Organizational..., BPO, Performance Management, Strategic Planning, Leadership Development
Education
North Carolina State University
BA, Economics
Strayer University April 2015 - Present
Strayer University May 2012 - Present
Apollo Education Group August 2008 - June 2011
Sears Holdings Corporation October 2006 - June 2008
Global Contact Services August 2003 - September 2005
Household Finance June 2001 - July 2003
National College of Business & Technology February 1998 - June 2001
Skills
Microsoft Office, Microsoft Project..., Windows 7, Windows Vista, Mac, APA, Recruiting, Leadership, Management, Higher Education, Employee Training, Marketing, Human Resources, Training, Coaching, Interviews, Career Counseling, Program Management, Time Management, Career Development, Data Analysis, Research, Resume Writing, Adult Education, Customer Retention, Team Building, E-Learning, Databases, Customer Service, Analysis, Strategic Planning, Leadership Development, Strategy, Organizational..., Staff Development, Enrollment Management, Instructional Design, Teaching, MS Project, Conflict Resolution, Student Affairs, Critical Thinking, Public Speaking, Student Financial Aid, Retaining Customers, Campus, Student Recruiting
Education
Keller Graduate School of Management of DeVry University 2015 — 2016
Graduate Certificate in Business Intelligence and Analytics Management (BIAM), Business Analysis
University of Phoenix 2008 — 2010
Master of Business Administration, (MBA), 3.7 GPA
Bluefield State College 1989 — 1996
Bachelor of Science in Business Administration, Concentration in Marketing Management
Hinton High School
WV Division of Rehabilitation Services October 2012 - Present
Mountain State University July 2009 - December 2012
Mountain State University January 2009 - June 2009
Mountain State University October 2003 - January 2009
Mountain State University October 2002 - October 2003
Global Contact Services March 2002 - October 2002
WVVA Television October 2000 - October 2001
WVVA Television April 1998 - October 2000
WVVA Television June 1994 - April 1998
Skills
Customer Service, Outlook, Microsoft Office, Data Entry, Spreadsheets, Event Planning, Microsoft Excel, Microsoft Word, Microsoft Publisher, Jenzabar, Salesforce.com, Student Financial Aid, Financial Aid..., Student Loans, Transcripts, Purchase Orders, Invoice Processing, Data Processing, Client Liaison, Office Equipment, Internal Communications, Communication Skills, Adaptability, Multi Tasking, Blackboard, Teamwork, Enrollment Management, Career Counseling, Office Management, Strategic Leadership, Auditing, Office Administration, Student Counseling, Credit Analysis, Public Relations, Team Leadership, Diversity Champion, Online Communications
Education
Mountain State University 2009 — 2010
Bachelor of Science (B.S.), English Language and Literature, General
Mountain State University 2005 — 2009
Bachelor of Arts (B.A.), Humanities & Fine Arts
Mountain State University 2007 — 2008
Associate of Arts (A.A.), General Studies
Academy of Careers and Technology 1993 — 1994
Certificate, Communications Technology
Mountain State University 1991 — 1994
Associate of Arts (A.A.), Broadcast Technology
Liberty Tax Service December 2013 - January 2014
Panasonic July 2012 - August 2013
Subway April 2011 - November 2011
Subway 2011 - 2011
hardees April 2010 - August 2010
Hardees April 2010 - August 2010
Walmart.com November 2009 - March 2010
Wal-Mart November 2009 - March 2010
Lifetouch National School Studios Inc October 2008 - May 2009
Global Contact Services January 2006 - March 2006
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Mac OS, Cash Register, Software Installation, Networking, Servers, Windows XP Pro, Troubleshooting, Inventory Control, Telephone Skills, Mac, Pallet Jack, Training, Customer Satisfaction, Wireless Networking, Cash Handling Experience, Sales, Hardware, Retail, Fast Food, Network Administration, Cashiering, Remote Desktop, Phone Etiquette, Laptops, Technical Support, Windows Vista, System Administration, Time Management, XP, Windows, POS, Help Desk Support, Operating Systems, Printers, Call Centers, Windows 7, Software, Food Service, Inventory Management
Education
Centura College-Chesapeake 2010 — 2014
Blue Ridge Job Corp 2005 — 2006
Certification, Computer Repair
Blue Ridge Job Corps
High school diploma; High School Diploma and G.E.D
ECPI University
NAVEX Global August 2012 - Present
Global Contact Services April 2008 - July 2012
GCSi October 2003 - July 2012
Innovative Marketing Strategies 1999 - 2002
Telespectrum 1993 - 1999
Skills
BPO, Call Center, Outbound, Inbound, Operations Management, Management Consulting, Offshore Operations, Start-ups, Start-up Consulting, Turnaround Specialist, Strategic Planning, Workforce Management, Inbound Marketing, Leadership, Process Improvement, Change Management, Telemarketing, Sales Management, Outsourcing, Telecommunications, Management, Customer Satisfaction, Offshoring, Team Building, Contact Centers, Vendor Management, Training, Team Management, Team Leadership, Strategy, Solution Selling, Salesforce.com, Sales Process, Sales Operations, Sales, Customer Retention, Executive Management, Lead Generation, New Business Development, Performance Management, Customer Experience, Call Centers, Call Center Development, Account Management, Business Development, Business Process, CRM
Education
University of Colorado at Boulder - Leeds School of Business 1985 — 1988
Bachelor of Science, Marketing
Terry Parker high
U.S. Security Associates, Inc. September 2014 - Present
Contemporary Services Company September 2012 - June 2015
Global Contact Services March 2009 - May 2009
Sears, Roebuck and Co. October 2003 - March 2006
Skills
Skilled in problem..., Always On Time, Always Willing to Learn, Positive Team Player, Dependable Team Player, ability to follow..., Trustworthy, Hardworking, Worked with management..., Provided friendly..., Displays initiative, Retail, Access, Work Ethic, Event Planning, Research, Outlook, Warehouse Management, Shipping, Program Management, Purchasing, Communication Skills, Customer Service, Management, Logistics Management, Customer Satisfaction, Fundraising, Logistics, Close Attention to..., Microsoft Word, Data Entry, Recruiting, Time Management, Strategic Planning, Inventory Control, Analysis, Team Leadership, People Skills, Training, Inventory Management, Multi Tasking, Microsoft Office, Operations Management, Supervisory Skills, Team Building, Goal Oriented, Leadership, Warehousing, Follow Directions, PowerPoint
Education
Columbus State 2012 — 2012
CLA, Logistics, Materials, and Supply Chain Management
Hocking College 1981 — 1985
AssociatesDegree, Business Administration and Management, General
Netsmart Technologies September 2015 - Present
Trend Consulting Services June 2015 - September 2015
Necco.org June 2012 - June 2015
Global Contact Services October 2010 - June 2012
Skills
Customer Service, Program Management, Microsoft Office, Microsoft Excel, Call Centers, PowerPoint, Strategic Planning, Troubleshooting, Microsoft Word, Process Improvement, Windows 7, Technical Support, Visio, Team Leadership, Access, SharePoint, Software Documentation, Training, Project Management, Nonprofits, Public Speaking
Education
Marshall University 2000 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General
Marshall University
Bachelor of Business Administration (B.B.A.), Business / Management Information Systems
Townsquare Interactive March 2014 - Present
Czuba Photography June 2005 - Present
Townsquare Interactive April 2013 - March 2014
Rowan Cabarrus Community College February 2012 - October 2013
Global Contact Services July 2009 - March 2013
Bare Bulb Marketing December 2010 - January 2013
Skills
Blogging, Email Marketing, Photography, HTML, Social Media Marketing, Wordpress, Pardot, HubSpot, Writing, Lightroom, Facebook, Twitter, Hootsuite, LinkedIn, WordPress, Online Marketing, CRM, Lead Generation, SEO, Inbound Marketing, Social Media, Online Advertising, Web Marketing, Web Design, Salesforce.com, Content Strategy, Newsletters, Graphic Design, CSS, Content Marketing, Photoshop, Illustrator, YouTube, Marketing, Logo Design, Google Analytics, Direct Mail
Education
University of North Carolina at Chapel Hill 2001 — 2006
BFA, Fine Art & Art History
Art Institute of Pittsburgh 2008 — 2009
Associates, Graphic & Web Design
SACI 2003 — 2003
Mercersburg Academy 1998 — 2001
High School Diploma
Northwood Health Systems April 2015 - Present
Northwood Health Systems May 2014 - April 2015
Teleiman, LLC June 2013 - May 2014
Global Contact Services May 2012 - November 2012
Cabelas October 2008 - March 2012
Quest Recovery and Prevention Services August 2004 - October 2008
Northwood Health Systems January 2004 - August 2005
Family Connections – Brooke Place August 2002 - January 2004
Jefferson Behavioral Health System – CARE Network November 2002 - November 2003
Orchard Park June 2002 - August 2002
Skills
Training, Quality Assurance, Public Speaking, Customer Service, Sales, Coaching, Sales Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Teamwork, Social Networking, Recruiting, Public Relations, Event Planning, Team Building, Social Media, Performance Management, Project Management, Succession Planning, Recruitment, Retention Techniques, Behavioral Management, Therapeutic Counseling, Case Management, Business Process..., Staffing & Scheduling, Mentoring & Training, Workforce Optimization, Account Management, Strategic Planning &..., Team Leadership &..., Reporting & Analytics, Call Center..., Telecommunications, Interpersonal..., Change Management, Strategic Planning, Cross-functional Team..., Marketing Communications, Sales Operations, Direct Sales, Project Planning, Project Coordination, Customer Acquisition, Customer Engagement, Customer Retention, Manage Client..., Key Account Management
Education
Ohio University 1996 — 2001
★ Bachelor of Specialized Studies, Behavioral Sciences
buckeye local
buckeye local
TLK Group September 2013 - Present
Global Contact Services April 2006 - Present
Manpower January 2000 - March 2006
ManpowerGroup January 2000 - March 2006
Fifth Third Bank January 1998 - January 2000
Skills
Coaching, Microsoft Excel, Microsoft Office, PowerPoint, System Administration, Retail, Sales, Operations Management, Team Building, Leadership, Business Planning, New Business Development, Workforce Management, Management, Cold Calling, CRM, Team Management, Insurance, Customer Experience, Outlook, Vendor Management, Team Leadership, Change Management, BPO, Account Management, Performance Management, Microsoft Word, Strategic Planning, Customer Satisfaction, Public Speaking, Negotiation, Troubleshooting, Outsourcing, Business Process..., Call Centers, Customer Retention, Employee Training, Lead Generation, Organizational..., Payroll, Process Improvement, Talent Acquisition, Telemarketing, Training, Employee Relations, Recruiting
Education
Alice Lloyd College
TLK Group, LLC October 2013 - Present
TLK Group, LLC March 2013 - September 2013
TLK Group, LLC October 2012 - March 2013
Global Contact Services August 2009 - October 2012
Global Contact Services July 2005 - August 2009
Sitel August 2001 - May 2005
Skills
Inbound Marketing, Call Center, BPO, Telemarketing, Outsourcing, Workforce Management, Customer Satisfaction, Customer Service, Operations Management, Lead Generation, Account Management, Process Improvement, Customer Experience, Performance Management, Team Management, Contact Centers, Troubleshooting, Strategic Planning, Team Leadership, Sales Management, Call Centers, Customer Retention, Management, Leadership, Sales, Talent Acquisition, Quality Assurance, Recruiting, Telecommunications, CRM, Training, Program Management, Team Building, Insurance, Call Center Development, Vendor Management, Sales Operations, Coaching, Employee Training, Human Resources
Education
Marshall University 1996 — 2001
BA, Education
Global Contact Services April 2013 - Present
Kelly Services June 2012 - September 2012
American International Group, Inc October 1997 - November 2011
Faith Colish, PC May 1990 - September 1997
Skills
Microsoft Office, Concur, e-Source, Huntington Timepiece, System Applications
Education
Seton Hall University 2000 — 2003
Master of Science (MS), Education - HR Training and Development
City University of New York-Herbert H. Lehman College 1993 — 1996
Bachelor of Arts, Office Administrative Services
Raleigh General Hospital August 2011 - Present
Global Contact Services April 2007 - August 2011
The Computer Group, LLC March 2006 - April 2007
Skills
PHP, MySQL, HTML, Dreamweaver, Web Design, Wireless Networking, Home Networking, Business Networking, Windows Server 2003, Windows Server 2008, Active Directory, DHCP, DNS, Group Policy, Windows XP Professional, Windows 7, Linux, Linux Server, Linux server...
Education
Concord University 2013 — 2017
BS, Computer Information Systems
International Academy of Design and Technology 2004 — 2006
Associates, Computer Information Management
Insurance Auto Auctions March 2014 - Present
T-Mobile January 2012 - October 2013
Global Contact Services June 2010 - March 2011
Quinn Agency 2009 - December 2010
Reliant Mortgage Company January 2008 - September 2010
Wells Fargo Financial 2005 - 2008
Aegis Lending October 2002 - August 2005
Bank of America FKA MBNA January 1997 - October 2002
Roubinek Motorsports 2000 - 2000
Skills
Mortgage Lending, Loans, Residential Homes, Real Estate, Negotiation, Customer Satisfaction, Mortgage Banking, FHA, Refinance, Loan Origination, First Time Home Buyers, Sales Management, Investment Properties, Credit, Residential Mortgages
Education
Hampden Academy 1994 — 1997
Diploma
University of Maine
Bachelors, Bachelor of Science in Financial Services
Thomson Reuters August 2013 - Present
Global Contact Services September 2001 - June 2013
Telespectrum June 1995 - September 2001
Skills
Account Management, Call Center, Project Management, Customer Experience, Analysis, Operations Management, Telemarketing, Strategic Planning, Inbound Marketing, Customer Service, Call Centers, Sales Management, Financial Services, Marketing Strategy, Management, CRM, Customer Satisfaction, Team Management, Telecommunications, Leadership, Sales, Program Management, Workforce Management, Vendor Management, BPO, Recruiting, Social Media Marketing, Coaching, Training, Salesforce.com, Contact Centers, Troubleshooting, Lead Generation, Team Leadership, Online Advertising, Marketing Communications, Process Improvement, New Business Development, Outsourcing, Call Center Development, Customer Acquisition, Customer Retention, Direct Marketing, Networking, Offshoring, Performance Management, Quality Assurance, Sales Operations, Start-ups, Strategy
Education
California State University-Fullerton 1985 — 1987
Saddleback College 1982 — 1985
Lenape 1977 — 1980
Global Contact Services 2009 - 2012
Epixtar November 2002 - June 2009
LEAD Technologies, Inc January 2001 - January 2002
AppleOne Subcontracted with Sykes September 2000 - November 2000
IBM August 1998 - July 2000
Skills
Databases, SQL, Visual Basic, Database Design, Testing, Access, Quality Assurance, Troubleshooting, Data Analysis, Disaster Recovery, Technical Support
Education
Strayer University-North Carolina 2004 — 2006
Master of Science (MS), Accounting Information Systems
Alabama State University 1993 — 1998
Bachelor of Science (BS), Computer Science
Self March 2000 - Present
Community Works Inc July 2010 - July 2011
Freightquote.com August 2009 - July 2010
Proherant March 2009 - August 2009
Bell Medical Services February 2007 - January 2009
Ruritan National June 2006 - February 2007
Cumulus Broadcasting 2005 - 2006
Global Contact Services 2003 - 2005
Skills
Purchasing, Sales Management, Account Management, Negotiation, New Business Development, Sales, Strategic Planning, Advertising, Radio, Public Speaking, Microsoft Office, Process Improvement, Marketing Strategy, Cold Calling, Customer Service, Microsoft Excel, Art, Painting, Creativity, Drawing
Education
Johnson County Community College 2009 — 2016
2010, unknown
New River Community College 2007 — 2009
n/a, Teaching
Sure Call Media/Byte Success Marketing, LLC January 2010 - December 2012
Global Contact Services January 2008 - December 2009
TeleSpectrum Worldwide, Inc. February 1992 - April 2004
Skills
Call Center, Inbound Marketing, Account Management, Customer Service, Customer Satisfaction, Lead Generation, Operations management, Mentoring, Start up operations, Team Leadership, Common Sense
Education
Catawba College 1984 — 1988
Bachelor of Arts (B.A.), Communication
Global Contact Services November 2004 - Present
Global Contact Services November 2004 - January 2012
Skills
Telemarketing, Call Center, Workforce Management, Call Centers, Recruiting, Customer Experience, Sales, Salesforce.com, Client Services, BPO, Outsourcing, Operations Management, Customer Satisfaction, Team Leadership, Insurance, Management, Inbound Marketing, Contact Centers, Customer Retention, Lead Generation, Customer Service, CRM, Team Building, Leadership, Account Management, Online Marketing, Sales Management, Call Center Development, New Business Development, Telecommunications, Team Management, Process Improvement, Offshoring, Online Advertising, Strategic Planning, Financial Services
Education
Berry College 1981 — 1985
Global Contact Services July 2001 - Present
Relais Management Group October 2000 - June 2001
Divine Interventures / Office PlanIt November 1999 - September 2000
Steelcase / Brayton International July 1997 - November 1999
Telespectrum Worldwide / SOMAR Teleservices August 1995 - July 1997
Lane Punch Corporation April 1994 - August 1995
McGladrey August 1990 - April 1994
Skills
Entrepreneurial..., Strategy Development, Business Financial..., Capital Raises, Corporate Finance, Leadership Development, Leading Change, Management, Strategy, Outsourcing, Start-ups, Entrepreneurship, Customer Service, Mergers & Acquisitions, Finance, Sales, E-commerce, Process Improvement, Capital, Operations Management, Business Development, Strategic Planning, Direct Marketing, Sales Management, Leadership, Call Centers, CRM
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1989 — 1990
Masters, Accounting
Davidson College 1985 — 1989
BA, Economics
Global Contact Services (GCS) November 2012 - Present
Global Contact Services October 2005 - October 2012
Bank of America January 2005 - October 2005
Epixtar January 2002 - October 2004
IBM 2000 - 2002
Telespectrum Worldwide 1994 - 2000
Skills
Outsourcing, Call Centers, Call Center, Process Improvement, BPO, Vendor Management, Team Management, Team Leadership, Management, Operations Management, Workforce Management, Business Process..., Troubleshooting, Leadership, Team Building, Business Analysis, Disaster Recovery, Project Management, Contact Centers, Customer Experience, CRM, Inbound Marketing, Performance Management, Telecommunications, Customer Satisfaction, Human Resources, Avaya, Training, Program Management, Business Intelligence, Offshoring, Call Center Development, VoIP, Software Documentation, Time Management, Strategic Planning, Start-ups, IT Management
Education
Point Park University 1990 — 1992
BS, Human Resource Management
Community College of Allegheny County 1988 — 1990
AAS, Technology
South Park High School
Global Contact Services 2002 - Present
Telespectrum 1997 - 2002
Skills
Call Center, Inbound Marketing, Outsourcing, Operations Management, Process Improvement, Telemarketing, Workforce Management, Customer Satisfaction, Customer Service, Troubleshooting, Call Centers, CRM, Customer Experience, Training, Contact Centers, Leadership, Telecommunications, Management, Sales, Team Leadership, Sales Management, Lead Generation, Customer Retention, Team Management, Project Management, Teamwork, Team Building, Coaching, Quality Assurance, Strategic Planning, Strategy, Microsoft SQL Server, Vendor Management, SQL, Linux, Windows, Call Center Development, Unix
Education
Rowan-Cabarrus Community College 1990 — 1993
Business/Computer Science
West Rowan High School
Global Contact Services Customer Service RepresentativeMarshall health orthopedicJanuary 2014 - Present
Global Contact Service 2009 - Present
Global Contact Center October 2008 - Present
Sitel Corporation April 2000 - October 2008
Skills
Microsoft Excel, Microsoft Word, Public Speaking
Education
Huntington Junior 2011 — 2012
Medical Coding
Marshall University 1993 — 1996
College of Education
HHS 1988 — 1992
Huntington High School 1988 — 1992
Diploma, college prep Class
YWCA Nautilus April 2015 - Present
20/20 Fit Zone January 2015 - Present
Planet Fitness August 2014 - January 2015
Tri-State Institute of Pharmaceutical Sciences July 2011 - August 2013
Global Contact Services January 2010 - September 2010
Skills
Staff Development, Leadership Development, Training, Teaching, Time Management, Coaching, Customer Service, Leadership, Microsoft Office, Team Building, Management, PowerPoint, Microsoft Excel, Recruiting, Process Improvement, Team Leadership, Personal Training, Fitness Consulting, Training & Development, Customer Satisfaction, Employee Relations, Microsoft Word, Operations Management, Event Planning, Team Management, Sports, Fitness, Social Networking, Data Entry, Fitness Training, CPR Certified, Strength Training, Human Resources, Wellness, Nutrition, Sports Nutrition, Marketing Strategy, Exercise Physiology, Writing
Education
Marshall Graduate College 2004 — 2006
Master's Degree, Human Resources Development, 4.0
Marshall University 1996 — 2003
Bachelor's Degree, Exercise Physiology, 4.0
Global Contact Services May 2009 - November 2013
Global Contact Services May 2009 - August 2013
Wake Radiology March 2004 - February 2007
Rockwell Farms September 2001 - April 2002
Skills
Marketing Communications, Lead Generation, New Business Development, Retail, Microsoft Office, PowerPoint, Market Research, Computers, Online Marketing, Online Advertising, Customer Satisfaction
Education
Catawba College 2010 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies
North Carolina State University 2003 — 2006
Communication Arts
North Carolina August 2013 - Present
Global Contact Services December 2005 - March 2013
TeleSpectrum Worldwide August 1999 - November 2005
Self Employed as PC Tech February 1999 - 2005
Stanly Community College/Rowan-Cabarrus Community College 1998 - 1999
Skills
Inbound Marketing, Outsourcing, Microsoft SQL Server, Troubleshooting, Call Center, Call Centers, .NET, Customer Experience, Telemarketing, Customer Satisfaction, CRM, Workforce Management, Contact Centers, Process Improvement, Team Management, Management, Visual Basic, JavaScript, SQL, Databases, Training, Technical Support, Unix, ASP, Software Documentation, IIS, XP, T-SQL, Hardware, Windows 7, ASP.NET, SharePoint, Visual Studio, VMware, Web Applications, VB.NET, Web Development, SDLC, Windows XP, Windows, Quality Assurance
Education
Stanly County Community College 1998 — 1999
A.A.S Degree in Information Systems; A.A.S Degree in Information Systems/Network Admin/Support Conc., Information Systems/Network Administration; Programming, GPA - 4.0
Rowan-Cabarrus Community College 1997 — 1998
Information Technology, GPA - 3.942
SCO Unix 2000 — 2000
Completed classes for SCO Unix
Stanly Community College
Introduction and Advanced Visual Basics Classes
Local Seafood Delivery LLC October 2010 - Present
Roanoke College August 2006 - May 2010
Global Contact Services June 2006 - August 2006
Skills
Event Planning, Small Business, Facebook, Social Media, Entrepreneurship, Business Development, Sales, Marketing, Advertising
Education
Roanoke College 2006 — 2010
B.B.A., Marketing
Global Contact Services March 2013 - Present
Board of Elections in the City of New York November 2012 - November 2012
Facility Merchandising Inc. August 2012 - September 2012
Columbus Initiative Program September 2006 - March 2010
Women's eNews September 2009 - December 2009
The Transcript January 2009 - May 2009
Ohio Wesleyan University January 2008 - May 2009
SUBA December 2007 - December 2008
Forest Hills Community House November 2005 - May 2006
Skills
Photography, Student Affairs, News Writing, Editing, Journalism, Public Relations, Editorial, Storytelling, Publications, Interviews, Customer Service, Copy Editing, Facebook, Creative Writing, Social Media, Blogging, Research, Public Speaking, Social Networking, Event Planning, Newsletters, Newspapers, Access
Education
Ohio Wesleyan University 2006 — 2010
B.A., Journalsim
Ohio Wesleyan University 2006 — 2010
Bachelor of Arts, Journalism
Legal Club Of America September 2008 - Present
Global Contact Services October 2008 - September 2012
Skills
Program Management, Telecommunications, Project Management, Vendor Management, PMP, Product Management, Change Management, Integration, Software Project..., Process Improvement, PMO, Cross-functional Team..., Project Planning, Business Analysis, Team Leadership, Call Centers, Outsourcing
Education
Florida State University 2007 — 2008
Business Administration and Management, General
tnt construction January 2010 - Present
global contact services March 2009 - April 2010
Skills
Construction, Contractors, Construction Management, Renovation, Carpentry, Decks, Bathrooms, Custom Homes, Residential Homes, Drywall, Flooring, Siding, Basements, Cabinetry, Restoration, Tiles, Subcontracting, Contract Negotiation
Education
Kaplan University 2010 — 2013
Associate's degree, Medical Office Management/Administration
west orange high
King's Tire Service March 2012 - Present
Global Contact Services April 2008 - March 2012
Skills
Inbound Marketing, Call Center, Customer Service, Lead Generation, Microsoft Office, Marketing Communications, Telemarketing, PowerPoint, Account Management, Customer Satisfaction, Retail, Adobe Creative Suite, Online Advertising, Microsoft Excel, HTML, Management, Public Speaking, Microsoft Word, Process Improvement, Sales, Call Centers
Education
New River Community College
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Global Contact Services 2008 - 2011
Education
New River Community College
Bose Corporation August 2013 - May 2014
We Are Prologo August 2012 - January 2013
Global Contact Services July 2011 - August 2011
Advanced Call Center Technologies January 2011 - April 2011
Skills
Computer Hardware, Computer Repair, Networking, Sales, Customer Service, Computer Science, Network Administration
Education
Centro de Estudios Superiores del Estado de Sonora 2012 — 2013
Associate's Degree, Computer Software Engineering
Arizona Western College 2010 — 2012
Information Technology
Instituto Kino 2007 — 2010
Information Technology
Raleigh and Fayette County Board of Education 2013 - Present
Southern West Virginia Community and Technical College Saulsville August 2012 - December 2012
Schewel Furniture Co., Inc. October 2011 - August 2012
Raleigh Tile & Marble, Inc. August 2011 - October 2011
Global Contact Services July 2011 - August 2011
University of Charleston September 2010 - May 2011
Capitol Business Interiors May 2010 - July 2010
Aeropostale December 2009 - January 2010
Pentree Incorporated May 2009 - August 2009
Skills
AutoCAD, Photoshop, Organizational..., Commercial Design, Residential Design, Home Staging, Painting, Receptionist Duties, Typing
Education
The University of Charleston 2007 — 2011
Bachelor of Arts (B.A.), Interior Design
The Employment Conncetion October 2008 - Present
Global Contact Services June 2008 - November 2008
Wee Care Day Nursery September 2005 - June 2008
Skills
Microsoft Office, Resume Writing, Team Building, PowerPoint, Outlook, Non-profits, Job Coaching, Sales, Job Search Strategies, Job Search, Teaching, Interview Preparation, Cover Letters, Customer Service
Education
Grand Canyon University 2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Elementary Education and Special Education, 4.0
Hocking College 2006 — 2008
N/A, Education Paraprofessional, 3.74
Duke University Hospital February 2013 - November 2013
Global Contact Services April 2010 - May 2011
Fiberon March 2008 - April 2010
Skills
Cardiovascular..., Sonography, HIPAA, Healthcare, Cardiology, Vascular, Compassion, Quality Patient Care, Patient Safety
Education
Johnston Community College 2011 — 2015
Associate’s Degree, Cardiovascular Sonography; General studies
Pfeiffer University 2002 — 2003
Psychology
Central Carolina Community College 2001 — 2002
Psychology and Criminal Justice
Global Contact Services 2010 - 2012
Skills
Sales, Highly detail oriented, Problem Solving, Outstanding time..., Mathematics, Chemistry, Learning Quickly, Efficiency
Education
Ohio University-Lancaster 2009 — 2010
Chemistry
Self-employed 2009 - Present
Global Contact Services April 2009 - January 2010
InfoCision Management Corporation March 2003 - August 2004
Skills
International Sales, Typing, design
Education
Eastfield College 1977 — 1979
Psychology
H. Grady Spruce High School 1971 — 1973
iPacesetters, LLC. November 2012 - Present
121 Direct Response July 2012 - March 2013
Global Contact Services May 2010 - July 2010
Skills
Sales, Telecommunications, Telephone Skills, Solid computer skills, Customer Service, Billing Systems, Telecommunications...
Education
Fred W Eberle Technical Center 2012 — 2012
N/A, Licensed Practical/Vocational Nurse Training