J.D. Power and Associates
Industry: Marketing research company
DescriptionJ.D. Power is an American-based global marketing information services company founded in 1968 by James David Power III. The company conducts surveys of customer satisfaction, product quality, and buyer behavior for industries ranging from cars to marketing and advertising firms. Headquarters: Costa Mesa, California, United States Founder: J.D. Power Founded: 1968, Agoura Hills, California, United States Parent organization: XIO Group Subsidiaries: Power Information Network LLC, Executives: Dave Habiger (CEO, President),
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J.D. Power and Associates Employees
UCLA Anderson School of Management September 2013 - June 2015
Microsoft June 2014 - September 2014
Tesla Motors February 2014 - June 2014
J.D. Power and Associates February 2013 - July 2013
CODA Automotive, Inc. November 2011 - December 2012
Noodle Education October 2010 - October 2011
GulliverGo, Inc June 2008 - October 2010
PAX - Program of Academic Exchange May 2006 - December 2007
Skills
Strategic Planning, Product Development, Social Media, Research, Entrepreneurship, Project Management, Product Launch, Data Analysis, Microsoft Excel, Product Management, Start-ups, Microsoft Office, Non-profits, Marketing, Management, Nonprofits, Leadership, Strategy, Market Research, Business Development, Analytics, Competitive Analysis, Automotive, Team Leadership
Education
London Business School 2014 — 2014
MBA International Exchange Program
University of California, Los Angeles - The Anderson School of Management 2013 — 2015
Masters in Business Administration
Yale University 2003 — 2007
BA, History
BankersHub December 2012 - Present
Graduate School of Banking at the University of Wisconsin - Madison 2013 - Present
Bstuff, LLC May 2012 - Present
JD Power and Associates October 2008 - May 2012
J.D. Power and Associates 2008 - May 2012
BAI June 2006 - October 2008
Bank Administration Institute 2006 - 2008
Cornerstone Advisors, Inc. June 2005 - June 2006
JMB Associates, Inc. November 2001 - May 2005
CEB TowerGroup 2002 - 2002
Skills
Banking, Management Consulting, Change Management, Mergers, Project Management, Product Development, Leadership, Retail, Business Strategy, Business Development, Software Development..., Strategic Planning, Business Analysis, Analytics, Process Improvement, Product Management, New Business Development, Team Building, Strategy, Management, Analysis, Mergers & Acquisitions, Business Process..., Training, Team Leadership, Forecasting, Financial Services, Sales, Project Planning, Consulting, Start-ups
Education
Cornell University - S.C. Johnson Graduate School of Management 1985 — 1987
MBA, Finance and Accounting
Saddleback College 1983 — 1985
AA, Business Administration
University of California, Irvine 1981 — 1982
BA, Social Psychology
Christ College Irvine 1978 — 1981
AA, Liberal Arts
Taiyo Pacific Partners 2001 - Present
Citibank Japan 1999 - 2001
Belron International 1997 - 1999
J.D. Power and Associates 1991 - 1997
Education
Harvard University 1985 — 1991
AB
Kyoto Center For Japanese Studies
NERA Economic Consulting September 2014 - Present
FTI Consulting February 2004 - September 2014
Cornerstone Research February 2001 - February 2004
Ernst & Young February 2000 - February 2001
KPMG July 1998 - February 2000
J.D. Power and Associates June 1996 - July 1998
Institute for Social Research - University of Michigan October 1993 - August 1996
Skills
Stata, Damages, Statistical Modeling, Business Analytics, Econometrics, Time Series Analysis, Securities, Sampling, Valuation, Forecasting, Economics, Statistics, Data Analysis, SAS, Financial Modeling, Corporate Finance, Business Valuation, Analysis, Quantitative Analytics, Capital Markets, Litigation Consulting, Risk Management, Due Diligence, Hedge Funds, Analytics, Bloomberg, Finance, Management Consulting, Forensic Analysis, Expert Witness, Financial Analysis, Data Mining, Litigation Support, Private Equity, Forensic Accounting, Intellectual Property..., Survey Design, Economic Research, Derivatives, Emerging Markets
Education
George Mason University 1999 — 2000
Econometrics and Mathematical Statistics
University of Michigan 1995 — 1996
MA, Applied Economics
University of Michigan 1991 — 1995
BA, Economics, Philosophy
London School of Economics and Political Science 1994 — 1994
Summer Abroad Program, Political Economy
Rochester School District 2008 - Present
Capital Press 1998 - 2007
Blue Mountain Community College 2006 - 2006
Walla Walla University 1991 - 2003
J.D. Power and Associates 1986 - 1987
TL Enterprises 1980 - 1986
Skills
News Writing, Travel Writing, Newsletters, Creative Writing, Editing, Fine Art
Education
California State University-Northridge 1979 — 1989
Master of Arts (M.A.)
Pacific Union College 1967 — 1969
Bachelor of Science (BS)
Walla Walla University 1964 — 1967
None.
J.D. Power June 2015 - Present
J.D. Power April 2015 - May 2015
J.D. Power April 2014 - April 2015
J.D. Power and Associates August 2012 - April 2014
J.D. Power and Associates June 2012 - August 2012
Hillsdale College Market Research Team August 2011 - December 2011
Penske Automotive Group May 2011 - September 2011
Boater's Choice May 2006 - August 2010
Skills
Online Advertising, Customer Satisfaction, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Market Research, Statistics, Marketing Research, SPSS, Time Management, Inventory Management, Microsoft Word, Outlook, Teamwork, Process Improvement, Analysis, Data Analysis, Quantitative Research, Research
Education
Hillsdale College 2008 — 2012
BA, Marketing/Management
Grosse Pointe South High School 2004 — 2008
Beaumont Health System January 2014 - Present
Crittenton Hospital Medical Center May 2011 - Present
Crossroads Pregnancy Center January 2010 - May 2011
Crittenton Hospital February 2007 - January 2010
J.D. Power and Associates September 2005 - February 2007
Skills
Nursing, BLS, Healthcare, Hospitals, Cpr Certified, EMR, HIPAA, Health Education, Healthcare Information..., Healthcare Management, Patient Education, Patient Safety, Research, Pediatrics, ACLS, Training, CPR Certified
Education
Oakland University 2009 — 2010
Bachelor of Science; Bachelor of Science, Nursing; Business Administration
Central Michigan University 2000 — 2005
Bachelor of Business Administration (B.B.A.), Marketing
Instacart March 2015 - Present
IGN Entertainment October 2012 - March 2015
IGN Entertainment July 2012 - August 2012
Comcast Converged Products January 2011 - June 2012
J.D. Power and Associates March 2010 - December 2010
Razor 360 January 2008 - May 2009
Skills
Objective-C, Java, JavaScript, jQuery, AJAX, Silverlight, HTML, Advanced CSS, ActionScript, Web Services, C#, CSS, PHP, REST, SCSS, Android
Education
Colorado State University 2005 — 2009
Applied Computer Technologies, Computer Science, Business
Judicial Council of California January 2013 - Present
United Healthcare May 2010 - July 2012
J.D. Power and Associates May 2009 - May 2010
Precept May 2005 - February 2006
sanofi-aventis July 2001 - September 2004
VTR Services February 2001 - July 2001
PwC January 2000 - March 2001
Asian Management Institute/Hamdard University/Mohammad Ali Jinnah University August 1998 - September 2000
Skills
Talent Management, Talent Acquisition, Performance Management, Balanced Scorecard, HR Metrics, Business Planning, Strategic Orientation, Organizational Design, Employee Surveys, Employee Engagement, Succession Planning, Workforce Planning, Training, Strategy, Human Resources, Recruiting, Management, Employee Relations
Education
Chapman University, The George L. Argyros School of Business and Economics 2007 — 2009
MBA, Business Management and Finance
University of California, Irvine 2004 — 2005
Certificate, HR and Organization Development
University of Cambridge 1998 — 1999
Certificate, TESL
Karachi University 1994 — 1996
Masters, Linguistics
White Heat 2006 - 2009
Elkay Plastics Co., Inc. August 2003 - January 2005
Gold's Gym International October 2000 - August 2003
J.D. Power and Associates 1999 - 2000
Skills
Sales, B2B, Account Management, Marketing Strategy, Publishing, International Sales, Sales Analysis, Product Management, Product Packaging, Client Cultivation
Education
Loyola Marymount University 2006 — 2008
Bachelor of Arts, Business Marketing
Morpace Inc. August 2010 - Present
J.D. Power and Associates July 2008 - February 2010
JD Power and Associates April 2007 - June 2008
Lear Corporation October 2000 - April 2007
Skills
Market Research, Quantitative Research, Questionnaire Design, Marketing Research, Survey Design, Advertising Research, Competitive Intelligence, Customer Insight, Segmentation, SPSS, Competitive Analysis, Consumer Behaviour, Primary Research, Brand Equity, Analytics, Market Analysis, Focus Groups, Online Research, Questionnaires, Survey Research, Qualitative Research, Market Intelligence, Customer Satisfaction...
Education
Central Michigan University 1995 — 2000
Bachelor of Science (BS), Marketing
Hong Kong International School (HKIS) 1993 — 1995
Lahser HS 1992 — 1993
Derma Sciences May 2015 - Present
The Body Shop September 2010 - Present
Cosmetica Laboratories Inc May 2011 - December 2014
Cosmetica Laboratories Inc May 2011 - June 2013
Automatic Coating Limited June 2010 - November 2010
Rogers Communication Inc. March 2009 - December 2009
J.D. Power and Associates April 2008 - January 2009
Craftsman Custom Built Shutters 2006 - 2008
Marc Anthony Cosmetics 2004 - 2006
Skills
Customer Satisfaction, Inventory Management, Retail, Market Research, Continuous Improvement, Business Planning, Project Management, Purchasing, Customer Service, Inventory Control, Account Management, Time Management, Forecasting, Merchandising, Negotiation, Product Development
Education
Centennial College 2007 — 2008
Project Management
Centennial College 2005 — 2007
Business
GfK Custom Research North America March 2010 - Present
J.D. Power and Associates 1998 - March 2010
Electronic Data Systems (EDS) 1994 - 1998
Skills
Research Design, Market Research, Analysis, Customer Relations, Survey Design, Project Management, Team Management, Vendor Management, Project Bidding, Project Budgets, Client Presentations, Statistics, Staff Development, Staff Management, Client Presentation, Marketing Research, Business Analysis, Customer Service, Quantitative Research, Advertising Research, Segmentation, Competitive Analysis, CRM, Primary Research, Consumer Behaviour, Focus Groups, Customer Insight, Survey Research, Questionnaires, Competitive Intelligence, Strategy, Brand Equity, Data Collection, Market Intelligence, Online Research, Qualitative Research, Consumer Insight, Analytics, Business Insights, Ethnography, Secondary Research, SPSS, Market Analysis, Survey Methodology, CATI, Quantitative Analytics, Factor Analysis, Data Analysis, Brand Loyalty, Questionnaire Design
Education
Michigan State University
BA, English and Psychology, 3.1 GPA on 4.0 scale
FCA US LLC December 2013 - Present
Team Detroit March 2013 - November 2013
Weber Shandwick January 2012 - March 2013
J.D. Power and Associates March 2008 - January 2012
Marketing Resource Group September 2007 - December 2007
The State News January 2006 - December 2007
Chrysler May 2007 - August 2007
Metaldyne May 2006 - August 2006
Skills
Media Relations, Press Releases, Public Relations, Corporate Communications, Social Media, Strategic Communications, Internal Communications, Crisis Communications, Editing, Facebook, Journalism, Ap Style, AP Style, Publicity
Education
University of Michigan - Stephen M. Ross School of Business 2010 — 2016
MBA
Michigan State University 2004 — 2007
BA, Journalism, public relations
Ristken Software Services September 2005 - Present
J.D. Power and Associates June 2000 - August 2005
Blue Falcon Networks May 1998 - May 2000
MValue.com November 1996 - March 1998
Nissan North America May 1995 - October 1996
Ford Motor Company May 1991 - May 1995
Skills
Automotive, Customer Satisfaction, New Business Development, Customer Retention, Sales Management
Education
Miami University 1990 — 1991
MBA, Marketing
State University of New York at Buffalo 1984 — 1987
BS, Business Management
Urban Science April 2013 - Present
Urban Science July 2011 - April 2013
Urban Science May 2009 - June 2011
J.D. Power and Associates January 2008 - November 2008
J.D. Power September 2007 - December 2007
J.D. Power May 2005 - September 2007
J.D. Power February 2004 - May 2005
J.D. Power June 2002 - February 2004
J.D. Power September 2000 - July 2002
J.D. Power May 2000 - September 2000
Skills
Automotive, Sales Process, Analytics, Market Research, Performance Management, Quality Assurance, Program Management, New Business Development, Strategy, Project Management, Data Analysis, Product Development, Analysis, Lead Management, Leadership, Client Development, Maintaining Strong..., Manage Client..., CRM, Enterprise Software, Digital Marketing, Market Analysis, Cross-functional Team..., Segmentation, Business Intelligence, Competitive Analysis
Education
Walsh College 2004 — 2006
MBA, Specialization in Economics
Central Michigan University 1997 — 2000
Bachelors, Marketing
Lockheed Martin February 2015 - Present
Molson Coors June 2013 - Present
Arcata Associates April 2011 - May 2013
Amway January 2009 - April 2011
Amway August 2007 - January 2009
Toyota Technical Center January 2007 - April 2007
J.D. Power and Associates May 2006 - August 2006
Skills
Lean Initiatives, Government Contracts, Supply Chain, Lean Manufacturing, Materials Management, Purchasing, Government Procurement, Strategic Sourcing, Six Sigma, Supply Management, Supply Chain Management, Procurement, Logistics, Aerospace, Analysis, MRP, Management
Education
Colorado State University 2011 — 2015
MBA
Central Michigan University 2003 — 2007
Bachelor of Science, Business Administration; Logistics Management and Marketing
Clear Seas Research January 2011 - Present
BNP Media January 2011 - Present
J.D. Power and Associates June 2010 - January 2011
Gongos Research June 2008 - June 2010
Gongos Research April 2007 - June 2008
ForeSee Results January 2006 - April 2007
Skills
SPSS, Quantitative Research, Qualitative Research, Online Research, Project Management, PowerPoint, Microsoft Excel, Microsoft Office, Leadership, Marketing Research, Survey Design, Insight Generation, Quantitative Analytics, Professional Mentoring, Analysis, Market Research, Data Analysis
Education
Central Michigan University 2001 — 2005
Bachelors in Business Administration, Marketing
Independent IT Consultant 2003 - Present
AMCOMP Corporation May 2002 - February 2003
J.D. Power Information Center May 2000 - March 2002
J.D. Power and Associates 2000 - 2002
Microtek Lab., Inc September 1999 - May 2000
PeopleSupport.com May 1999 - September 1999
CompuCook.com October 1998 - December 1998
HealthNet.com October 1997 - October 1998
OAO @ Jet Propulsion Lab November 1996 - September 1997
Marshall Industries November 1995 - January 1996
Education
Santa Monica College 1989 — 2009
English, Economics, Computers
City University of New York-Hunter College 1982 — 1988
BS, Computer Science & Mathematics
University of Wroclaw
MBA, Economics and Business Administration
Bank of America December 2011 - Present
J.D. Power and Associates September 2004 - January 2007
ITT Gilfillan April 2002 - July 2004
Uniscribe January 2000 - March 2002
Skills
Accounts Receivable, Management, Invoicing, Human Resources, Employee Benefits, Outlook, Accounts Payable, Microsoft Excel, Office Equipment, PowerPoint, Data Entry, Microsoft Word, Spreadsheets
Education
College of the Canyons
Associates of Arts, Business 2012
ZeroBase Energy, LLC October 2012 - Present
Rhode Solutions, Inc. February 2009 - January 2013
J.D. Power and Associates September 2007 - February 2009
Lear Corporation February 1996 - September 2007
Computer Design, Inc. September 1992 - February 1996
Skills
Product Development, Product Design, Market Research, Product Management, Product Innovation, Market Analysis, Concept Development, Customer Insight, Marketing Research
Education
College for Creative Studies 1988 — 1992
BFA, Product Design
College for Creative Studies 1988 — 1992
BFA Industrial Design, Industrial and Product Design
J.D. Power July 2015 - Present
J.D. Power and Associates May 2012 - July 2015
J.D. Power and Associates September 2010 - May 2012
Entertainment Publications May 2010 - July 2010
McDonald's May 2008 - May 2010
Entertainment Publications May 2009 - August 2009
Skills
InDesign, Market Research, Marketing, Marketing Research, SPSS, Facebook, Research, Time Management, Customer Insight, Survey Design, Management, Quantitative Research, Advertising Research, Qualitative Research, Microsoft Excel, Data Analysis, Outlook, Questionnaire Design, Online Research, Analytics, Segmentation
Education
Central Michigan University 2006 — 2010
Bachelor of Science in Business Administration, Marketing
The Steele Group, LLC February 2008 - Present
Indiana University - Kelley School of Business September 1997 - Present
Malcolm Baldrige National Quality Award March 2009 - Present
J.D. Power and Associates February 2011 - July 2013
UtiliPoint International, Inc. January 2009 - December 2010
Vertex Business Services February 2007 - September 2008
IEI Financial Services, LLC September 2004 - February 2007
Skills
Leadership, Strategic Planning, Mergers, Leadership Development, Six Sigma, Business Planning, TQM, Sales, Positioning, Entrepreneurship, CRM, Operations Management, Public Speaking, Management Consulting, Outsourcing, Business Process..., Mergers & Acquisitions, Performance Improvement, Organizational..., Change Management, Customer Service, Strategy, Performance Management, Training, Data Analysis, Business Strategy, Process Improvement, Start-ups, Cross-functional Team...
Education
Indiana University - Kelley School of Business 1985 — 1989
BS, Business Economics & Public Policy
Ford Motor Company October 2015 - Present
Ford Motor Company August 2013 - September 2015
Ford Motor Company March 2012 - August 2013
Ford Motor Company March 2011 - March 2012
Ford Motor Company April 2010 - March 2011
Ford Motor Company August 2008 - May 2010
Ford Motor Company January 2003 - August 2008
J.D. Power and Associates September 2001 - December 2002
Meadowbrook Insurance Group January 2000 - May 2001
Skills
Customer Relations, Mentoring, Event Management, Leadership Development, Business Management, Market Representation..., Sales & Marketing..., Management, Automotive, Customer Satisfaction, Vehicles, Customer Service, Market Research, Marketing, Sales, Business Planning, Business Development, Leadership, Sales Operations, New Business Development, Operations Management, Marketing Strategy, Sales Management
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2008 — 2010
MBA, Marketing Management
Wayne State University 1998 — 2002
Bachelor of Science Business Administration, Marketing
Elite Mazda February 2015 - Present
Pierquip Inc. September 2011 - December 2014
DealerTrack Canada, Inc. May 2009 - July 2011
J.D. Power and Associates June 2001 - November 2009
Skills
Trucking, Sales Management, Transportation, Sales, Account Management, LTL, Logistics, Operations Management, Transportation..., Fleet Management, Freight, Warehousing, Contract Negotiation, Team Building, Purchasing, Strategic Planning, Marketing, Business Development, Management, Inventory Management, Customer Satisfaction, Sales Operations, Forecasting, Negotiation, Pricing, Automotive, Supply Chain
Education
McGill University
Bachelor's degree, Economics
Citi January 2015 - Present
Citi June 2014 - August 2014
Hongyuan Securities March 2013 - June 2013
Citi September 2012 - January 2013
J.D. Power and Associates January 2012 - April 2012
Skills
Python, Matlab, R, Stata, C++, Excel VBA, SQL, Financial Modeling, Backtesting, Monte Carlo Simulation, Stochastic Calculus, Econometrics, Time Series Analysis, Return Attribution..., Optimization, Bloomberg Terminal, Yield Book, Locus, Fundamental Analysis, Valuation Modeling, Business Strategy, Customer Service, English, VBA, Data Analysis, Financial Analysis
Education
Cornell University 2013 — 2014
Master of Engineering (MEng), Financial Engineering
Columbia University in the City of New York 2011 — 2011
Winter Exchange Program, Accounting and Finance, Counsulting
The University of Texas at Austin 2011 — 2011
BBA International Exchange Program, Accounting and Finance
Shanghai Jiao Tong University 2009 — 2013
Bachelor of Arts (B.A.), Finance, Mathematics
J.D. Power and Associates May 2011 - Present
J.D. Power and Associates January 2008 - April 2011
J.D. Power and Associates July 2006 - December 2007
J.D.Power and Associates December 2003 - July 2006
Skills
SPSS, Quantitative Research, Marketing Research, Market Research, Questionnaire Design, Survey Design, Data Analysis, Research
Education
Grand Valley State University 1999 — 2003
Bachelor of Business Administration (BBA), Marketing
Nielsen May 2013 - Present
J.D. Power and Associates 1997 - 2004
Nordhaus Research 1996 - 1997
IRI 1994 - 1996
Skills
Customer Insight, Market Research, Quantitative Research, Marketing Research, Segmentation, Focus Groups, Competitive Intelligence, Analytics, Survey Design, Market Analysis, Competitive Analysis, Online Research, Data Analysis, Shopper Marketing, Marketing Management, Business Strategy
Education
University of Detroit Mercy 1997 — 2001
Master of Business Administration (MBA)
Michigan State University 1990 — 1994
Bachelor of Arts (BA), Marketing
T-Mobile June 2011 - Present
J.D. Power and Associates June 2004 - May 2009
Market Metrix 2009 - 2009
2004 - 2006 2004 - 2006
Warner, Time Warner Cable 2002 - 2003
STS Consulting January 2000 - January 2002
Motorcar Parts of America, Inc January 1996 - January 2000
Eisner & Company, LLP January 1993 - January 1996
Skills
Business Development, Competitive Analysis, Strategy, Analytics, CRM, Market Research, Start-ups, Management, Leadership, Sales Operations, Process Improvement, Strategic Planning, Digital Marketing, Marketing Research, Training
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2002 — 2004
MBA, Finance and Marketing
Franklin & Marshall College 1990 — 1992
BA, Accounting
University of Bombay 1985 — 1990
B.A, Finance and Marketing
Bombay Scottish 1975 — 1985
Bachelor of Commerce (B.Com.), Accounting and Finance
Health Net March 2014 - Present
Health Net January 2011 - March 2014
Blue Shield of California June 2005 - June 2010
J.D. Power and Associates 2003 - 2005
Health Net 1992 - 2002
Skills
HMO, PPO, Insurance, Healthcare, HIPAA, BPO, Health Care Reform, Project Portfolio..., Cross-functional Team..., Business Development, Operations Management, Sales Operations, Sales Management, Team Building, Business Process, Business Analysis, Healthcare Industry, Executive Management, Strategy, Vendor Management, Leadership, Health Insurance, Program Management, Managed Care
Education
Michigan State University 1976 — 1980
Bachelors, Business Adminsitration
Morpace Inc. May 2014 - Present
J.D. Power and Associates July 2012 - May 2014
J.D. Power and Associates April 2011 - July 2012
J.D. Power and Associates October 2008 - April 2011
Skills
Quantitative Research, Marketing Research, Research, Data Analysis, Market Research, Qualitative Research, Questionnaire Design, SPSS, Customer Insight, Advertising Research, Analytics, Focus Groups, Online Research
Education
Miami University 2004 — 2008
B.S., Marketing
Grant Thornton LLP March 2015 - Present
Self Employed May 2013 - March 2015
Osbourne Purdie November 2010 - May 2013
Volkswagen of America November 2010 - May 2013
Self Employed January 2009 - November 2010
J.D. Power and Associates May 2000 - December 2008
Intermodal Transportation Services (ITS) March 1999 - May 2000
Skills
Training, CRM, Program Management, Vendor Management, Leadership, Project Management, Customer Satisfaction, Team Building, Business Process, Time Management, Change Management, Logistics, Automotive, Process Improvement, Strategic Planning, Event Planning, Proposal Writing, Account Management, Market Research, Coaching, Start-ups, Recruiting, Customer Service, Learning Management..., Instructional Design, CPE Compliance
Education
Durham College
Automobile Club of Southern California March 2014 - Present
J.D. Power and Associates December 2007 - February 2014
Clear Seas Research July 2006 - November 2007
BBDO Detroit November 2005 - February 2006
J.D. Power and Associates July 2004 - November 2005
R.L. Polk and Company August 2003 - July 2004
J.D. Power and Associates October 2000 - August 2003
Skills
Customer Satisfaction, Automotive, Statistics, Economics, Customer Loyalty, Predictive Modeling, Brand Loyalty, Market Research, Survey Design, Proposal Writing, Quantitative Research, Marketing Research, Data Analysis, Analytics, SAS, Research, Market Analysis, Finance, Segmentation, Management, Customer Insight, Competitive Analysis, Management Consulting, Financial Services, Report Writing, Customer Experience, SPSS, Statistical Modeling, Competitive Intelligence, Questionnaire Design
Education
Walsh College 2004 — 2007
M.A., Economics
University of Notre Dame 1999 — 2000
Cognitive Psychology
Lake Superior State University 1995 — 1999
B.S., Psychology
J.D. Power and Associates December 2000 - Present
Navigant Consulting April 1991 - November 2000
A&C Enercom April 1988 - March 1991
Commonwealth Edison August 1981 - March 1988
Skills
Segmentation, Marketing Strategy, Market Research, Customer Insight, Product Development, Marketing Research, Questionnaire Design, Marketing, Analytics, Competitive Analysis, Survey Design, Management Consulting
Education
J L Kellogg School of Management Northwestern University 1984 — 1987
MBA, Marketing and Finance
Duke University 1977 — 1981
BSME, Energy
Fujitsu Ten Corp. of America September 2010 - Present
J.D. Power and Associates March 2005 - September 2010
Central Transport 2003 - 2004
Market Strategies (MSI) January 2001 - November 2003
Skills
Questionnaire Design, Market Research, Qualitative Research, Focus Groups, Proposal Writing, Quantitative Research, Analysis, Customer Insight, Segmentation, Survey Design, Marketing Research, Competitive Intelligence, Advertising Research, Primary Research, Market Intelligence, Questionnaires
Education
Central Michigan University 1996 — 2000
BS in BA, Marketing and Sociology
Jumpstart Automotive Group March 2014 - Present
Autoweek October 2011 - March 2014
American Marketing Association February 2011 - June 2012
ePrize June 2011 - October 2011
ePrize January 2011 - June 2011
J.D. Power and Associates December 2009 - January 2011
J.D. Power and Associates June 2007 - December 2009
J.D. Power and Associates February 2006 - June 2007
J.D. Power and Associates September 2005 - February 2006
Skills
Digital Marketing, Social Media, Email Marketing, Google Analytics, Marketing, Salesforce.com, Eloqua, Marketing Automation, Project Management, Lead Generation, Lead Management, Online Advertising, Strategy, E-commerce, Public Relations, Integrated Marketing, Online Marketing, Direct Marketing, Leadership
Education
Michigan State University 2002 — 2004
Bachelor of Science, Merchandising Management
Walsh College 2005 — 2009
M.B.A., Master of Business with specialization in Marketing
Central Michigan University 2000 — 2002
Fashion Merchandising
Utica High School
Truven Health Analytics January 2014 - Present
American BioCare, Inc. February 2011 - December 2013
Global Philanthropy Alliance June 2011 - September 2011
J.D. Power and Associates January 2011 - February 2011
Financial Services of America April 2008 - July 2008
Skills
Chinese culture, Mandarin, Research, Analysis, Business Development, Website Building, Revenue Analysis, Data Analysis, Chinese, Qualitative Research, SPSS, Stata, Microsoft Excel
Education
Kalamazoo College 2008 — 2012
Bachelor of Arts (B.A.), Business and Chinese
Capital Normal University 2010 — 2010
Study Abroad International School Program, Chinese language
J.D. Power and Associates May 2012 - Present
Standard & Poor's April 2010 - May 2012
Standard & Poor's June 2007 - March 2010
Citigroup August 2006 - June 2007
Polaris Consulting & Services Ltd September 2003 - July 2006
Polaris Consulting & Services Ltd March 2002 - September 2003
Prodapt May 2001 - March 2002
Infosys Technologies Ltd. February 2000 - May 2001
Emptek Solutions May 1996 - February 2000
Skills
SDLC, Program Management, Business Analysis, Vendor Management, Software Project..., Requirements Analysis, Project Governance, SOA, Agile Methodologies, Leadership, Integration, Cloud Computing, Software Development, Project Management, Analysis, Mobile Devices, Business Intelligence, Agile Project Management, Enterprise Architecture, Requirements Gathering, Solution Architecture, IT Management, Project Portfolio..., PMO, Data Warehousing, IT Strategy, Outsourcing, Business Process, Analytics, Management
Education
Indian Institute of Technology, Madras 1992 — 1996
B.Tech
Delhi Public School, Bhilai 1988 — 1992
High School
J.D. Power December 2014 - Present
J.D. Power March 2014 - December 2014
J.D. Power November 2013 - March 2014
JD Power and Associates - The McGraw-hill Companies December 2012 - December 2013
J.D. Power and Associates August 2011 - December 2012
J.D. Power and Associates October 2010 - September 2011
Grand Valley State University March 2009 - August 2009
Fulbright, Austrian Ministry of Education August 2007 - June 2008
Skills
German, MS Office Suite, MS Project, SPSS, Adobe Creative Suite, SQL, Microsoft Office, Data Analysis, Qualitative Research, Public Speaking, Online Research, Statistics
Education
Wayne State University 2010 — 2012
M.B.A., Master of Business Administration
Grand Valley State University 2003 — 2007
B.A., German, Writing
IES 2005 — 2005
German
University of Vienna 2005 — 2005
German
Schoolcraft College 2002 — 2003
General Studies
Sawgrass Solutions April 2007 - Present
Brimstone Consulting Group, LLC April 2007 - Present
J.D. Power and Associates April 1995 - March 2007
ArvinMeritor (formerly Rockwell Automotive) 1979 - 1995
Rockwell Automotive January 1981 - January 1989
Education
The Tuck School of Business at Dartmouth 1967 — 1969
MBA, Marketing/finance
Harvard University 1961 — 1965
BA
J.D. Power, McGraw-Hill Financial 2011 - 2014
Diversity & Inclusion, Commodities & Commercial Markets, McGraw-Hill Financial 2010 - 2013
J.D. Power 2009 - 2010
J.D. Power and Associates 2006 - 2009
J.D. Power and Associates 2001 - 2005
J.D. Power and Associates 1998 - 2000
Dow Automotive Systems 1996 - 1998
Lucas Assembly & Testing 1989 - 1996
Skills
Strategy, Market Research, Customer Insight, Analytics, Product Management, CRM, Product Development, Management, Analysis, Project Management, Project Planning, Business Strategy, Marketing Research, Automotive, Process Improvement, Data Analysis, Integrated Marketing, Omniture, Client Development, Chinese, Spanish, New Product Development, Diversity & Inclusion, Production Improvement, E-commerce, Salesforce.com, Asian Studies, Pragmatic Marketing..., Microsoft Office, mTAB, Executive Reporting, Executive Presentation..., Leadership
Education
University of Michigan-Dearborn 1987 — 1991
MBA, International Finance
Georgetown University 1983 — 1987
BSLA, Chinese Language, Asian Studies
Renaissance High School
TXT e-solutions May 2014 - Present
Molson Coors Canada May 2012 - April 2014
Vision Critical January 2010 - November 2011
Greenfield Online September 2005 - October 2009
J.D. Power and Associates February 2004 - September 2005
Canada Life April 2002 - October 2003
ITW Permatex May 1999 - August 2001
Skills
Technologically Savvy, Proactive and forward..., Superior Client Manager..., Excellent Communicator, 360° learning, training..., Market Research, Client Management, Web Project Management, Training & Development, PMP, Achieving Results, Process Improvement, Client Retention, Client Relationship..., Independent Thinker, Critical Thinking, Creative Problem Solving, Project Management, Business Analysis, CRM
Education
Georgian College 2001 — 2002
Post Grad, Research Analyst Program
Wilfrid Laurier University 1993 — 1997
B.A., Economics
St Thomas Aquinas
St Thomas Aquinas
J.D. Power and Associates October 2012 - Present
Straight Up Ventura County January 2005 - Present
Westside Children's Center October 2010 - June 2011
Westside Children's Center October 2010 - May 2011
Claremont Graduate University 2008 - 2009
Straight Up Ventura County August 2005 - September 2008
Longs Drugs 1986 - 2004
Skills
Program Evaluation, Qualitative Research, Interviews, Research, Focus Groups, Quantitative Research, Program Development, Survey Design, Curriculum Design
Education
Claremont Graduate University 2008 — 2010
MA, Organizational Behavior Studies/Evaluation
California State University Channel Islands 2006 — 2008
BA, Psychology
Ventura College 1986 — 2006
AA, Psychology
California State University, Channel Islands
Bachelor of Arts, Psychology 2008
Claremont Graduate University
Masters of Arts, Organizational Behavior and Evaluation
· Assessed and provided recommendations to UC Irvine
School; s, Behavioral and Organizational Sciences; Social Science Resource Center
RDA Group February 2014 - Present
GM (Aquent) April 2013 - February 2014
Airfoil Public Relations June 2012 - January 2013
Chrysler March 2011 - June 2012
J.D. Power and Associates January 2005 - December 2010
Cuz Enterprises September 2001 - December 2004
J.D. Power and Associates March 1998 - September 2001
Ameritech advertising services June 1994 - March 1998
Gongos Research October 1991 - June 1994
RDA Group January 1989 - October 1991
Skills
Market Research, Marketing, Retail, Customer Insight, Quantitative Research, Focus Groups, Consumer Behaviour, Competitive Intelligence, Segmentation, Marketing Research, Voice of the Customer, Advertising Research, Analytics, Strategy, Competitive Analysis, CRM, Market Analysis, Management, Marketing Strategy, Data Analysis, Qualitative Research, Analysis
Education
Albion College
BA, Economics and Management
Georgia State University
MS, Marketing
Sanli Chemical Co. 2002 - 2013
C & B Metal Corp., Ltd. May 2011 - August 2011
J.D. Power and Associates 2007 - 2009
Bank of China May 2006 - August 2006
Bank of China May 2005 - August 2005
Skills
International Business, Asian Business..., Market Research, Mandarin, Japanese, Business Planning, Marketing Strategy, Project Management, Team Management, Business Development, Financial Analysis, Doing business in Asia, Business Strategy, Marketing, CRM, Analysis, Project Planning, Management, Contract Negotiation, Strategic Planning, Sales, Sales Operations, Customer Satisfaction, Finance, Budgets, Strategy, Research, Entrepreneurship, Leadership, Competitive Analysis, Cross-functional Team..., Team Leadership, Account Management, Business Analysis, New Business Development
Education
York University - Schulich School of Business 2010 — 2012
International MBA, International Business and Entrepreneurial Studies
The Chinese University of Hong Kong 2011 — 2011
MBA, Exchange Program
関西外国語大学 / Kansai Gaidai University 2007 — 2007
Japanese Studies, Exchange Program
The University of Western Ontario 2003 — 2007
Bachelor of Management and Organizational Studies
The Antigua Group, Inc. February 2015 - Present
Arizona Public Service (APS) October 2014 - February 2015
Celgene August 2014 - October 2014
State of AZ June 2014 - August 2014
Henkel Corporation April 2014 - June 2014
Alstom Grid May 2009 - February 2014
Wrought Iron Systems August 2006 - May 2009
J.D. Power and Associates November 2004 - August 2006
Riverside Community College District July 2001 - November 2002
Mpower Communications November 1999 - June 2001
Skills
Team Leadership, Spanish, Microsoft Office, Customer Service, Administration, Outlook, Event Management, Teamwork, Time Management, Project Coordination, Access, Lotus Notes, Project Planning, Customer Satisfaction, Troubleshooting, Microsoft Project, Management, Administrative..., Project Management, Microsoft Excel
Education
East Los Angeles College
Estrella Mountain Community College
Mount San Antonio College
Business Administration and Management, General
Credit Suisse September 2014 - Present
Power Home Remodeling Group June 2014 - September 2014
ABC Warehouse September 2013 - June 2014
Quicken Loans June 2013 - August 2013
J.D. Power and Associates June 2012 - August 2012
Skills
Leadership, Microsoft Excel, Sales, Research, Customer Satisfaction, Teamwork, Time Management, Social Networking, Public Speaking, Financial Analysis, Strategic Planning, Team Leadership, Inventory Management, Social Media, Marketing
Education
Central Michigan University 2010 — 2014
Bachelor of Science in Business Administration (BSBA), Finance
Metropolitan State University of Denver May 2013 - April 2014
Collective Intellect November 2009 - September 2010
J.D. Power and Associates April 2007 - August 2009
US Bank August 2004 - April 2005
Skills
Speech Writing, Social Media, International Political..., International..., International Relations, Political Campaigns, Political Philosophy, Public Policy, Development Economics, Strategic Leadership, Social Networking, Government, Leadership, Customer Service, Marketing Research, Public Speaking, CRM, Social Media Marketing, Market Research, Salesforce.com
Education
University of Denver 2014 — 2016
Bachelor of Arts (BA), International/Global Studies, Senior
Metropolitan State College of Denver 2012 — 2014
Bachelor of Arts (BA), Political Science, Sophomore
3p Consulting Group June 2015 - Present
Methode Electronics January 2015 - March 2015
J.D. Power and Associates January 2002 - December 2014
DENSO 2005 - 2006
Allison Fisher 2000 - 2001
Skills
Strategic Planning, Product Marketing, International Sales, Strategy, Market Research, Business Intelligence, Change Management, Automotive, Customer Satisfaction, Customer Insight, Segmentation, Marketing Research, Analytics, Market Analysis, Competitive Intelligence, Focus Groups, Survey Design, Account Management, New Business Development, Business Strategy, Marketing Strategy, Product Development, Business Development, CRM, Team Building, Program Management, Thought Leadership, Competitive Analysis, Relationship Management, Statistics, Continuous Improvement, Sales, Project Management
Education
Oakland University 1998 — 1999
Bachelor's Degree, Marketing/Marketing Management, General
Miami University 1995 — 1998
International Marketing
TTG August 2014 - Present
Mozido December 2013 - February 2014
DSHS - Central Office July 2013 - December 2013
AMD April 2012 - July 2013
Independent Consultant June 2011 - October 2011
AT&T July 2001 - March 2011
Haden Inc. 1999 - 2001
J.D. Power and Associates August 1998 - October 1999
Data Communications 1995 - 1999
Delphi 1991 - 1993
Skills
Cross-functional Team..., Program Management, Project Management, Vendor Management, Leadership, Training, Management, Business Process..., Process Improvement, Customer Service, Business Development, Human Resources, Team Leadership, Customer Satisfaction, Product Development, Analysis, Operations Management, Software Documentation, Business Analysis, Strategic Planning, Outsourcing, Consulting, Visio, Budgets, Team Building, Contract Negotiation, Employee Engagement, Marketing, Competitive Analysis, Product Management, CRM, Change Management, Strategy, Account Management, Logistics, Continuous Improvement, Project Planning, Troubleshooting, Business Planning, Mergers & Acquisitions, Team Management, Organizational..., Internal Communications, Business Strategy, Strategic Partnerships, Disaster Recovery, Contract Management, Microsoft Excel, SharePoint, PowerPoint
Education
Oakland University 1996 — 1999
Bachelor of Science, Human Resource Development
Macomb Community College 1990 — 1996
Associate's Degree, General Studies
WilmerHale May 2015 - Present
Harvard Law School September 2013 - Present
J.D. Power and Associates September 2012 - July 2013
Paul, Weiss, Rifkind, Wharton & Garrison LLP June 2010 - September 2012
China Daily / Shanghai Star June 2008 - August 2008
BusinessWeek Magazine June 2007 - August 2007
Skills
LiveNote, Westlaw, Document Review, Legal Research, Courts, Chinese, Microsoft Word, Internet, Research, Contract Management, Legal Writing
Education
Harvard Law School 2013 — 2016
Doctor of Law (JD)
University of Pennsylvania 2006 — 2010
BA, History
Moser Consulting August 2008 - Present
Association for Software Testing 2008 - December 2013
Wlasuk, Delporte, and Davis September 2006 - August 2008
Fusion Alliance April 2006 - September 2006
Schawk Digital Solutions July 2001 - April 2006
J.D. Power and Associates 2000 - 2000
Skills
Testing, Test Automation, Exploratory Testing, Quality Assurance, Quality Center, Performance Testing, Databases, SharePoint, System Testing, Agile Methodologies, Software Development, Test Planning, Requirements Analysis, Software Quality..., SDLC, HP Performance Center, HP Unified Functional..., HP Quick Test..., HP LoadRunner, HP Application..., LoadRunner, Black Box Testing, User Acceptance Testing, Test Management, HP Quality Center
Education
DePaul University 2004 — 2005
Master of Science, Information Systems
Taylor University 1998 — 2001
Bachelor of Science, Business Systems
We Are Social April 2013 - Present
J.D. Power and Associates March 2010 - April 2013
Lafarge June 2008 - June 2009
Level 3 Communications July 2006 - February 2008
St Julien Hotel & Spa January 2005 - July 2006
Skills
Market Research, Social Media, Marketing Strategy, Analytics, Consumer Insight, Quantitative Research, Qualitative Research, Social Listening, Analysis, Market Analysis, Brand Development, Digital Media, Strategic Insights, Facebook, Omniture, Marketing, Social Media Marketing, Customer Insight
Education
University of Colorado at Denver
MBA
French Culinary Institute
Grand Diplôme, Classic Culinary Arts
Hofstra University
BBA, Marketing
Union College 1998 — 1999
Campbell-Ewald July 2000 - July 2008
American Express Financial Advisors November 1999 - July 2000
J.D. Power and Associates August 1998 - November 1999
EDS February 1997 - August 1998
Skills
Strategy, CRM, Market Research, Digital Strategy, Leadership, Strategic Planning, Marketing, Cross-functional Team..., Advertising, Management, Integrated Marketing, Digital Media, Budgets, Online Advertising, Digital Marketing, Digital Photography
Education
Wayne State University 1999 — 2003
MBA, Marketing and MIS
Michigan State University 1994 — 1996
Bachelor of Arts, International Studies
Central Michigan University 1992 — 1994
Convergys April 2012 - Present
Marketing Evolution November 2010 - 2012
GfK Custom Research October 2009 - October 2010
J.D. Power and Associates 2006 - 2009
J.D. Power and Associates 2005 - 2006
J.D. Power and Associates 2004 - 2005
J.D. Power and Associates 1999 - 2004
Skills
Customer Insight, Sales Management, Contract Negotiation, Brand Management, Project Management, Strategic Planning, Business Development, Account Management, Market Research, Marketing Analytics, Retail, Leadership, Strategy, Analysis, Marketing Strategy, Consulting, CRM, Customer Satisfaction, Community Organizing, Community Engagement, Analytics, Product Development, Management, Competitive Analysis, Salesforce.com
Education
University of San Diego 2009 — 2011
Master's Degree, Global Leadership
Loyola Marymount University
Bachelor of Science, Biology
SEPHORA March 2015 - Present
BLT Communications, LLC November 2013 - January 2015
Ayzenberg Group April 2011 - April 2013
Boys and Girls Clubs of America July 2008 - March 2011
Coro Center for Civic Leadership August 2007 - May 2008
J.D. Power and Associates August 2005 - August 2007
Skills
Project Management, Leadership, Advertising, Account Management, Technical Product..., Digital Marketing, Social Media, Creative Services, Client Services, Management, Production Management, Production Planning, Marketing Communications, Nonprofits, Market Research, Marketing, Program Development, Content Strategy, Online Advertising, Strategy
Education
Carnegie Mellon University 2008 — 2010
Masters, Public Policy and Arts Management
Pepperdine University 2001 — 2005
BA, International Studies: Intercultural Communications; Marketing
MVHS
U.S. Nuclear Regulatory Commission March 2007 - Present
The Art Institutes 2001 - 2007
J.D. Power and Associates 1998 - 2001
AutoNation 1997 - 1999
AutoNation, Inc. 1996 - 1997
Skills
Media Coverage, Crisis Communications, Media Relations, Internal Communications, Speech Writing, Public Affairs, Spokesperson, Strategic Communications, Social Media, Press Releases, Communications Planning, Public Relations, Crisis Management, Editing, Message Development, Publications, Publicity, Newsletters, Corporate Communications, Reputation Management, Politics, Web Content, Public Policy, Communication Training
Education
University of Central Florida 1989 — 1993
M.A.
Florida International University 1990 — 1991
University of South Florida 1983 — 1987
Bachelor of Arts and Letters
Academy of the Holy Names 1982 — 1983
High School Diploma
Buchholz High School 1979 — 1982
High School
Gemini Industries Inc September 2009 - Present
J.D. Power and Associates 2002 - 2008
Hauser Inc. 1999 - 2002
Skills
Accruals, Financial Reporting, Accounting, General Ledger, Account Reconciliation, Journal Entries, Internal Controls, Accounts Payable, Accounts Receivable, Financial Analysis, Fixed Assets, Auditing, Bank Reconciliation, Cost Accounting, Ad Hoc Reporting, Intercompany..., Intercompany Accounts, Solution Implementation, Foreign Currency..., Procure-to-Pay, Financial Accounting, Cost Variance Analysis, Project Accounting, Bookkeeping, GAAP, Sarbanes-Oxley Act, JDE Enterprise One, JDE One World, Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Dynamics NAV, DocStar, Microsoft Office..., Great Plains Software, Lawson General Ledger, Microsoft Excel, Purchasing, Purchase Order Finance, Purchase Orders, Purchase Ledger, Purchase Requisitions, Purchasing Processes, Purchase Price...
Education
University of Southern California 2006 — 2007
Los Angeles Pierce College 2000 — 2005
PricewaterhouseCoopers August 2008 - Present
J.D. Power and Associates 2005 - 2007
WCMU Public Broadcasting 2004 - 2005
Lear Corporation 2002 - 2004
Education
Central Michigan University 2001 — 2005
BAA
Adams High School
Guitar Center August 2014 - Present
J.D. Power and Associates August 2005 - July 2014
mPRm Public Relations June 2000 - January 2003
Cheryl Hirsch Communications January 1998 - May 2000
Skills
Media Relations, Special Events, Public Relations, Social Media, Event Planning, Press Releases, Marketing Communications, Editing, Writing, Corporate Communications, Event Management, Blogging, Publicity, Social Networking, Marketing Research, Facebook, Market Research, Marketing, Community Outreach, Social Media Marketing, Digital Media, Strategic Communications, Automotive
Education
California State University-Northridge 1999 — 2000
B.A., Journalism / Public Relations
AutoLoop March 2015 - Present
J.Hilburn October 2014 - Present
Contact At Once! January 2014 - July 2014
Independent Consultant May 2010 - December 2013
DMEautomotive March 2013 - September 2013
Digital Air Strike November 2011 - February 2013
Who's Calling Inc. November 2005 - September 2009
J.D. Power and Associates March 2005 - July 2005
Kia Canada Inc August 2004 - January 2005
Michelin July 2000 - March 2004
Skills
Sales Process, CRM, Customer Retention, Account Management, Sales, Strategy, Selling, Marketing, B2B, Sales Management, Automotive, Marketing Strategy, New Business Development, Customer Satisfaction, Team Leadership, Leadership, Direct Marketing, Email Marketing, Product Management, Retail, Training, Cold Calling, Management, Salesforce.com, Lead Generation, Sales Operations, Business Development, Competitive Analysis, Online Advertising, Product Marketing, Selling Skills, Forecasting, Advertising, Sales Skills Training, Building Relationships, Automotive industry..., Solution Selling, Automotive Sales..., Customer Service, Digital Marketing
Education
HEC Montréal 1993 — 1996
Bachelor Degree, Retail Marketing
Campus Notre-Dame-de-Foy 1990 — 1993
Associate, Fashion Marketing
TPC Management August 2015 - Present
MotorTrend Audio January 2014 - Present
Vogelheim Ventures November 2008 - Present
DrivingSales.com October 2009 - Present
RyanTech Cloud Services October 2012 - Present
Digital Air Strike August 2011 - December 2012
IntelliChoice.com November 2009 - August 2011
J.D. Power and Associates January 2005 - November 2008
Kelley Blue Book 1985 - 2005
Wings Aloft, Lake Union Air, FAA 1978 - 1983
Skills
Automotive, Digital Marketing, Business Development, Competitive Analysis, Vehicles, Social Media, E-commerce, Public Speaking, Leadership, Strategy, Pricing, Conference Production, Engaging Public Speaker, Start-ups, Networking, Thought Leadership, Vehicle Remarketing, Media Commentary, Alternative Fuels, Introduction..., CRM, B2B
Education
Gonzaga University 1974 — 1978
Economics
Marin Catholic High School 1970 — 1974
LoJack Corporation February 2011 - Present
Veritas Automotive and Machinery July 2006 - Present
Trilogy January 2010 - March 2015
J.D. Power and Associates January 2007 - March 2010
Daimler Chrysler January 2001 - July 2006
Chrysler Group Global Electric Motorcars, LLC January 2000 - January 2006
DaimlerChrysler January 2000 - January 2001
Daimler Chrysler January 1998 - January 2000
Chrysler Group LLC January 1997 - January 1998
Chrysler Group LLC January 1995 - January 1997
Skills
Automotive Technology, Automotive Sales, Automotive Distribution, Automotive, Vehicles, Customer Satisfaction, Competitive Analysis, Automobile, Profit, Pricing, Customer Retention, Management, Leadership, Analytics, Automotive Aftermarket, Sales, Marketing, Budgets
Education
University of Maryland College Park 1970 — 1976
Bachelor's Degree, Business
Duke University
AMP
Harvard University
AMP
J.D. Power and Associates October 2010 - Present
J.D. Power and Associates 2007 - October 2010
American Packaging Corporation 2000 - 2007
Skills
Customer Satisfaction, Salesforce.com, Customer Relations, Event Planning, Outlook, Research, PowerPoint, Account Management, Word, Budgeting, Excel, Lead Generation, Problem Solving, Microsoft Office, Marketing Materials, Event Management, Forecasting, Planning, Team Building, Marketing, Sales Process, Project Planning, Continuous Improvement, Change Management
Education
Central Michigan University
MSA, Master of Science in Administration
Central Michigan University
Bachelor of Science in Public Administration/Minor in Community Development
USTA Foundation June 2012 - Present
J.D. Power and Associates June 2011 - August 2011
Houghton Mifflin Harcourt June 2010 - August 2010
Skills
Word, SPSS, PowerPoint, Excel, Social Media, SAS, SAP, Microsoft Excel, Sales, Customer Service, Social Networking, Microsoft Word, Community Outreach, Event Planning, Social Media Marketing, Leadership, Microsoft Office
Education
Elon University - Martha and Spencer Love School of Business 2008 — 2012
B.S., Marketing, Psychology
Market Strategies International February 2014 - Present
Market Strategies June 2013 - February 2014
Market Strategies March 2011 - May 2013
J.D. Power and Associates February 2008 - March 2011
JD Power and Associates September 2006 - February 2008
JD Power and Associates August 2005 - July 2006
Oakland Community College September 2004 - August 2005
Skills
Quantitative Research, Survey Methodology, Consumer Behaviour, Analytics, Market Analysis, Competitive Analysis, Key Driver Analysis, Churn, Insight Generation, Project Management, Operational Efficiency, Cost Efficiency, Telecommunications, Financial Services, Client Co-ordination, Survey Design, Advertising Research, Questionnaire Design, Marketing Research, Data Analysis, Primary Research, Market Research
Education
The University of Georgia 2008 — 2009
Principles of Marketing Research Certification, Market Research
Central Michigan University 2000 — 2004
Bachelor of Science, Psychology/Sociology (Minor: Business Administration)
J.D. Power and Associates 2007 - Present
Education
Oakland University
Master of Business Administration (MBA), International Business
Michigan State University 2002 — 2006
B.A., Marketing
MegaPath Inc. August 2011 - Present
Tek Systems February 2010 - August 2010
Peak Virtual Accounting March 2010 - May 2010
United Law Group September 2008 - June 2009
RSoftware123 2009 - 2009
CareMore Health Plan 2002 - 2008
J.D. Power and Associates 1995 - 1997
Skills
C#, VB.NET, SQL Server
Education
Irvine Valley College 2008 — 2009
Harvey Mudd College 1988 — 1992
B.S., Mathematics
J D Power and Associates April 2011 - Present
J D Power and Associates October 2007 - March 2011
J.D. Power and Associates April 2006 - October 2007
Deloitte September 1999 - September 2002
J D Power and Associates June 1996 - September 1999
ORG-MARG 1994 - 1995
Education
Symbiosis institute of Management Studies 1992 — 1994
MBA, Marketing
College of Engineering Pune 1988 — 1992
Bachelor of Engineering, Mechanical
St. Joseph's High School
TicketNetwork February 2015 - Present
CIGNA September 2010 - January 2015
Hasbro.com June 2009 - April 2010
Shopzilla.com/BizRate.com February 2006 - February 2009
BizRate.com/Shopzilla.com October 2003 - February 2006
Bizrate.com October 1999 - October 2003
J.D. Power and Associates November 1996 - October 1999
debis Marketing Services 1996 - 1996
Skills
Product Development, Product Marketing, Marketing Strategy, Segmentation, User Experience, Competitive Analysis, Customer Experience, Marketing, Digital Media, A/B testing, Agile Project Management, Content Management, Marketing Communications, Process Improvement, Vendor Management, Online Marketing, Quality Assurance, Business Analysis, Forecasting, Business Strategy, Program Management, Requirements Gathering, E-commerce, Analytics
Education
Graziadio School of Business and Management, Pepperdine University 1995 — 1997
Master of International Business
European Business School Oestrich-Winkel 1995 — 1996
MIB
Syracuse University 1989 — 1993
Bachelor of Arts
Connexity, Inc.(Bizrate Insights) August 2015 - Present
Bizrate Insights, a division of Shopzilla, Inc. April 2013 - August 2015
Bizrate Insights, a division of Shopzilla, Inc. April 2008 - April 2013
Shopzilla April 2008 - April 2013
Bizrate Insights, a division of Shopzilla, Inc. May 2007 - April 2008
Bizrate Insights, a division of Shopzilla, Inc. May 2006 - April 2007
Bizrate Insights, a division of Shopzilla, Inc. May 2004 - May 2006
College Bound April 2002 - April 2004
J.D. Power January 2000 - April 2002
J.D. Power and Associates 1997 - January 2000
Skills
Customer Insight, Analytics, E-commerce, Web Analytics, Omniture, Sales, Account Management, A/B testing, Online Advertising, Sales Process, Online Marketing, Surveying, Data Analysis, Salesforce.com, Questionnaire Design, Strategy
Education
Loyola Marymount University 1996 — 2000
Bachelor of Business Administration (B.B.A.), Business, Cum Laude
Back Office Support Systems December 2013 - Present
CITADEL Systems, Inc. December 2013 - Present
Urban Science December 2012 - December 2013
Deloitte August 2012 - December 2012
J.D. Power and Associates June 2011 - August 2012
Ford Motor Company March 2008 - June 2011
J.D. Power and Associates August 2006 - March 2008
Ford Motor Company June 2004 - August 2006
Doner August 2002 - August 2003
Skills
Product Development, Automotive, Integrated Marketing, Customer Relations, Strategy Development, Customer Service, Strategy, Team Building, Advertising, CRM, Strategic Planning, Management, Project Management, Market Research, Competitive Analysis, Customer Satisfaction, Marketing, B2B, Marketing Communications, Product Marketing, Retail, Leadership, Sales, Marketing Strategy, Account Management, Training, Sales Process, Market Analysis, Cross-functional Team...
Education
Northwestern University
MS, Integrated Marketing Communications
Marquette University
BA, Advertising and Marketing
University Liggett School
University of Michigan June 2012 - Present
Documentation Center of Cambodia July 2011 - Present
United States Government Accountability Office (GAO) May 2010 - July 2010
J.D. Power and Associates April 1994 - April 2004
Valeo Automotive April 1993 - March 1994
ASMAR Shipbuilding and Docking Company January 1992 - August 1992
Skills
Program Management, Nonprofits, Policy Analysis, Fundraising, Human Rights, Research, Public Policy, Strategic Planning, Non-profits, New Business Development, Proposal Writing, Public Speaking, Salesforce.com, Event Planning, Public Relations, Spanish, Survey Design, Strategic Partnership..., Federal Grants..., Collaborative Leadership, Project Portfolio..., Grant Writing, Report Writing, Strategic Consulting, Forecasting, Editing, Budget Development, Budget Management, Budget Analysis, Writing, Marketing, Analysis, Data Analysis, Leadership, Market Research, Management
Education
University of Michigan, Gerald R. Ford School of Public Policy 2009 — 2011
Master of Public Policy, Public Policy
Indiana University - Kelley School of Business 1987 — 1991
Bachelor of Science, Marketing
General Motors - contracted through Aquent August 2009 - Present
CJI Research January 2009 - Present
J.D. Power and Associates March 2007 - November 2008
Foresight Research April 1998 - March 2007
Nordhaus Research June 1994 - March 1998
Skills
Marketing Research, Quantitative Research, Market Research, Advertising Research, Online Research, Data Analysis, Data Collection, Survey Design, Primary Research, SPSS, Questionnaire Design, Statistics, Report Writing, Survey Research, Research, Customer Satisfaction, Analysis, Project Management, Automotive, Marketing, Customer Insight, Analytics, Segmentation, Competitive Intelligence
Education
Central Michigan University
BSBA, Business Administration / Marketing
Oakland University
Bachelor of Science, Psychology
General Motors March 2015 - Present
General Motors July 2014 - March 2015
General Motors March 2013 - July 2014
Aquent LLC @ GM July 2011 - March 2013
Aquent LLC @ GM February 2008 - July 2011
J.D. Power and Associates February 2006 - February 2008
Skills
Market Research, Analytics, Marketing Research, Business Planning, Competitive Analysis, Market Analysis, Customer Insight, Forecasting, Segmentation, Competitive Intelligence, Data Analysis, Leadership
Education
Central Michigan University 2000 — 2005
BSBA, Marketing/Advertising
Dealertrack Technologies January 2013 - Present
J.D. Power and Associates September 2005 - October 2010
Waterworks 2002 - 2005
Paris Ceramics 1999 - 2002
Accenture 1996 - 1998
Skills
Market Research, Customer Satisfaction, Account Management, Strategic Planning, Retail, Customer Insight, Salesforce.com, Cross-functional Team..., Team Building, Marketing, Marketing Research, PowerPoint, Management, CRM, Leadership, Analysis
Education
Saint Mary's College of California 1994 — 1996
Bachelor of Science, Business
Foothill College 1992 — 1994
Business
University of Arizona 1991 — 1992
J.D. Power and Associates January 2004 - Present
Education
California State University-Northridge 2000 — 2003
Engrain 2014 - Present
Starz Entertainment 2013 - 2014
J.D. Power and Associates 2013 - 2013
Cactus Marketing Communications 2011 - 2012
Cactus Marketing Communications 2009 - 2012
Karsh\Hagan 2008 - 2009
Karsh\Hagan 2007 - 2008
Karsh\Hagan 2006 - 2007
Colorado State University 2004 - 2006
Skills
Advertising, Integrated Marketing, Digital Marketing, Social Media Marketing, Marketing Communications, Social Media, Online Advertising, Email Marketing, Outdoor Advertising, Interactive Marketing, Creative Strategy, Account Management, Creative Direction, Marketing Strategy, Facebook, Interactive Advertising, Strategy, Market Research, Brand Development, Marketing, Digital Strategy, Online Marketing
Education
Colorado State University 2002 — 2006
Bachelor of Science (B.S.), Business Administration and Management, General
Rangeview High School
Subaru of America March 2009 - Present
J.D. Power and Associates September 2006 - March 2009
ADP Dealer Services January 2006 - September 2006
General Motors Corporation 1993 - January 2006
Education
Keller Graduate School of Management 1995 — 1998
MBA, Business
Central Michigan University 1989 — 1992
BS, BS
INOAC Interiors Systems 2014 - Present
LMC Automotive November 2011 - 2013
J.D. Power and Associates November 2008 - November 2011
Irvin Automotive October 1994 - February 2008
Metrovision May 1988 - October 1994
Skills
Strategic Planning, Forecasting, Business Development, Market Research, Competitive Analysis, Automotive, Management, Program Management, Market Analysis, Business Planning, Strategy, Analytics, Business Strategy, Sales, Cross-functional Team..., Analysis, Pricing, Marketing Research, Marketing Strategy, Segmentation, CRM, Customer Insight, Data Analysis
Education
Walsh College of Accountancy and Business Administration 1999 — 2001
Master of Science (MS), Managment
Lawrence Technological University 1987 — 1992
BA, Business Administration
Schoolcraft College 1983 — 1988
Associate of Arts (AA), Culinary Arts/Chef Training
Apple March 2014 - Present
Apple October 2010 - March 2014
Data Systems Worldwide, Inc. June 2007 - April 2008
Canyon Information Systems February 2006 - June 2007
Emdeon Practice Services August 2005 - February 2006
J.D. Power and Associates October 2004 - August 2005
Hewlett-Packard June 2001 - October 2004
Compaq Computers 2001 - 2002
McKibben Communications 1998 - 2001
Skills
Leadership, Troubleshooting, Technical Support, Training, Networking, OS X, Public Speaking, Team Leadership, Digital Video, Enterprise Software, Windows 7, Mac OS X, Apple, Photography, Social Media Marketing, Social Media, Photoshop, Computers, Mac OS X Server, iOS, RAID, WiFi, TCP/IP, iPhone Support, iPad Support, Social Networking, Supervisory Skills, Macintosh Hardware, Macintosh Applications, Routing, Apple Certified, Apple Remote Desktop, Apple Software, iWork, Help Desk Support, Technical Documentation, Microsoft Office, Lightroom, Apple Aperture, Windows Server, Customer Support, Team Management, DNS, DNS Server, Data Backup Solutions, Call Centers, Microsoft Certified..., Servers, Cloud Computing, SEO
Education
Los Angeles Pierce College
Associate of Arts (A.A.), Liberal Arts and Sciences
Granada Hills High School
High School Diploma (California High School Certificate of Proficiency), General Studies
TD Bank March 2010 - Present
J.D. Power and Associates 2007 - April 2010
ICOM 2006 - 2007
LCBO 2002 - 2006
Goldfarb 2000 - 2001
Skills
Marketing Research, Customer Insight, Quantitative Research, Consumer Behaviour, Research, Segmentation, SPSS, Qualitative Research, Survey Design, Market Research, Focus Groups, Analytics, Online Research, Questionnaire Design
Education
University of Toronto 1989 — 2005
Georgian College 1998 — 1999
RAP, Research Analyst
Verint-Systems March 2013 - Present
J.D. Power June 2004 - March 2013
J.D. Power and Associates April 2006 - March 2008
J.D. Power and Associates June 2004 - April 2006
Trotta Associates February 2002 - June 2004
Accenture April 2001 - June 2001
Accenture: FXall (Goldman Sachs Client Group) New York, NY February 2001 - April 2001
Accenture: FleetBoston Financial Boston MA October 2000 - February 2001
Accenture: Vanguard Malvern, PA June 2000 - October 2000
Accenture: Morgan Stanley New York, NY February 2000 - June 2000
Skills
Customer Insight, Market Research, Product Management, CRM, Competitive Analysis, Marketing Research, Analytics, Segmentation, Quantitative Research, Business Strategy, Competitive Intelligence, Product Development, New Business Development, Strategy, Business Development, Marketing, Market Analysis, Salesforce.com, Analysis, Management, Leadership, Financial Services, Customer Satisfaction, Budgets, Sales, Banking, Strategic Planning, Project Planning, Vendor Management, Customer Experience, Enterprise Software, Cross-functional Team..., Training, Business Analysis, Management Consulting, Data Analysis
Education
Carnegie Mellon University - Tepper School of Business 1997 — 1999
Masters of Business Administration (MBA), Strategy, Finance and Operations Management
University of Illinois at Urbana-Champaign 1988 — 1993
Bachelor of Science in Chemical Engineering, Engineering
Ferrari Service of Bedford January 1982 - Present
J.D. Power and Associates October 2010 - November 2010
JD Power and Associates September 2007 - October 2007
Ride-Away October 2005 - May 2006
JD Power and Associates 2000 - 2006
PDI January 2002 - February 2002
Visual In-Seitz, Inc. 1994 - 1999
Infiniti of Rochester 1992 - 1994
Village Imports January 1978 - January 1992
Skills
Business Process..., Customer Satisfaction, Customer Experience..., Process Improvement, Customer Retention, Expense Management, Automotive, Customer Experience, Customer Relations, Continuous Improvement, Problem Solving, Customer Service, Change Management, Automobile, Product Development, Business Strategy, Training, Entrepreneurship, Analysis, Coaching, Budgets, Vehicles, Sales, Marketing, Business Planning, Profit, Cross-functional Team..., Team Building, Strategy, Retail, Operations Management, Automotive Aftermarket, Automotive Engineering, Parts, Dealers, Leadership Development, Competitive Analysis, Motorsports, Management, Management Consulting, Racing, Business Process
Education
Cornell University
BS, Electrical Engineering
Rochester Institute of Technology
BSEE, Electrical/Mechanical Engineering
Bank of America September 2014 - Present
Bank of America June 2012 - January 2014
The Walt Disney Company February 2011 - May 2011
The Walt Disney Company February 2008 - February 2011
The Walt Disney Company June 2007 - January 2008
NBC October 2006 - January 2007
J.D. Power and Associates June 2005 - October 2006
Skills
Marketing, Analytics, Project Management, Brand Management, Cross-functional Team..., CRM, Online Marketing, Forecasting, Online Advertising, Budgets, Market Research, Social Media Marketing, Management, Marketing Strategy, Digital Marketing, Microsoft Excel, Marketing Communications, Time Management, Leadership, Email Marketing
Education
California State University-Northridge 2009 — 2011
MBA, Management
California State University-Northridge 2001 — 2007
BS, Business Administration with concentration in Marketing
J.D. Power and Associates
Skills
SPSS, Market Research, Survey Research, Questionnaire Design, Data Analysis, Customer Satisfaction, Budgeting, Qualitative Research, Online Research, Research Design, Focus Groups, Quantitative Research
Education
Thunderbird School of Global Management 1997 — 1999
Jacksonville University 1986 — 1990
B.A., Mass Communications and Business
J.D. Power August 2015 - Present
MacKenzie Corporation August 2013 - July 2015
J.D. Power and Associates April 2012 - August 2013
J.D. Power and Associates October 2010 - April 2012
J.D. Power and Associates January 2008 - October 2010
J.D. Power and Associates June 2006 - January 2008
Colby and Partners April 2004 - May 2006
Skills
Market Research, SPSS, Survey Design, Quantitative Research, Analysis, Data Analysis, Primary Research, Questionnaire Design, Marketing Research, Survey Research, Qualitative Research, Analytics, Project Management, Customer Insight, Segmentation, Advertising Research, Consumer Behaviour, Competitive Intelligence, IBM SPSS Data..., mTAB, Online Research, Business Process Mapping, Change Management, Performance Metrics, Six Sigma, Focus Groups, Research Design, Quantitative Analytics, Market Intelligence, Data Collection, Competitive Analysis, Consumer Insight, Questionnaires, SIPOC, FMEA, Continuous Improvement, Performance Measurement, Statistics, R/RStudio, Market Analysis, Customer Analysis, Management, Microsoft Excel, VBA
Education
Institute of Business Administration 1999 — 2002
BBA
Principle Research & Consulting Group September 2014 - Present
Millward Brown January 2011 - March 2014
Time Inc. June 2003 - January 2011
J.D. Power and Associates April 2001 - February 2003
Skills
Quantitative Analytics, Customer Insight, Marketing Research, Research Design, Advertising Research, Consumer Behaviour, Telecommunications, Segmentation, Research, Advertising, Focus Groups, FMCG, Brand Equity, Mobile Devices, Questionnaire Design, Quantitative Research, Analysis, Social Networking, Marketing Strategy, Market Research, Digital Media, Qualitative Research, Mentoring
Education
Kent State University 1994 — 1999
M.A., Ph.D., Experimental Psychology
Penn State University 1991 — 1992
B.A., Psychology
Reverence Home Health and Hospice May 2013 - Present
St. John Providence Health System May 2011 - January 2014
St. John Providence Health System August 2010 - May 2011
St. John Health System April 2007 - January 2011
J.D. Power and Associates May 2004 - April 2007
Skills
Emergency Room, Nursing, Healthcare Management, Emergency Nursing, Hospitals, Inpatient, Healthcare, Patient Safety, HIPAA, Performance Improvement, Healthcare Information..., Telemetry, Medical/Surgical, Managed Care, Patient Advocacy
Education
Oakland Community College 2009 — 2011
Associates of Science, Nursing
Central Michigan University 2000 — 2004
Bachelor's of Science in Business Administration, Marketing
J.D. Power and Associates
Skills
Market Research, Customer Insight, Microsoft Excel, Product Development, Automotive, Market Analysis, Segmentation, Process Improvement, Microsoft Office, Marketing Research, Cross-functional Team..., Competitive Analysis, Business Planning, Customer Satisfaction, Kaizen, Analytics
Education
University of Michigan - Stephen M. Ross School of Business 1991 — 1995
Cornell University 1986 — 1990
B.S., Mechanical Engineering
J.D. Power and Associates Senior ManagerJD Power and Associates1998 - Present
Skills
Marketing Research, Customer Insight, Survey Research, Automotive, Advertising Research, Product Development, Survey Design, Segmentation, Focus Groups, Customer Satisfaction, Consumer Behaviour, Qualitative Research, Data Analysis, Questionnaire Design, Quantitative Research, Competitive Intelligence, Market Intelligence, Strategic Planning, Marketing Strategy, Project Management, Market Analysis, Cross-functional Team..., Market Research, Analytics, Online Research, Competitive Analysis
Education
Central Michigan University 1992 — 1998
Silgan Containers March 2015 - Present
Amgen March 2014 - Present
Amgen May 2011 - May 2013
Corp PCS July 2008 - June 2011
Countrywide Bank January 2007 - July 2008
J.D. Power and Associates March 2004 - January 2007
JBL Professional September 1998 - March 2004
Harman International January 1998 - January 1999
Axiom September 1997 - September 1998
VALLEY INDUSTRY & COMMERCE ASSOCIATION (VICA) March 1996 - September 1997
Skills
SharePoint, Concur, Cognos, Project Management, Software Documentation
Education
Los Angeles Valley College 2012 — 2019
Business Administration and Management, General
J.D. Power and Associates 2012 - Present
J.D. Power and Associates 2008 - 2012
Gongos Research 2006 - 2008
ForeSee Results 2002 - 2006
Kenny Industrial 2000 - 2002
Skills
Quantitative Research, Segmentation, Survey Design, Customer Insight, Analytics, Primary Research, Consumer Behaviour, Marketing Research, Competitive Intelligence, Data Analysis, Management, Market Research, Marketing Strategy
Education
Eastern Michigan University
J.D. Power April 2015 - Present
Team Detroit October 2013 - April 2015
J.D. Power and Associates April 2013 - October 2013
J.D. Power and Associates January 2011 - April 2013
J.D. Power and Associates February 2008 - January 2011
Skills
Market Research, Questionnaire Design, Quantitative Research
Education
Central Michigan University 2003 — 2007
Great Clips January 2004 - Present
Nestle USA 2005 - 2006
Hall & Partners 2002 - 2004
J.D. Power and Associates 2000 - 2002
VF Jeanswear 1997 - 2000
NOP World 1995 - 1997
Skills
Customer Insight, Demand Planning, Franchising, Team Building, Strategic Planning, Sales Management, Small Business, Inventory Management, Franchise Consulting, Competitive Analysis
Education
University of Connecticut 1996 — 1997
Masters, Marketing Research
1990 — 1994
Bachelors, International Business
Bond Brand Loyalty May 2013 - September 2014
Empathica August 2012 - April 2013
Associate Marketing International October 2008 - August 2012
J.D. Power and Associates September 2006 - July 2008
The NPD Group 1985 - 2004
Skills
Market Research, Customer Insight, Marketing Research, Consumer Behaviour, Strategic Planning, Competitive Analysis, Analytics, Marketing Strategy, Market Analysis, Business Strategy, Strategy, Online Research, Segmentation, Competitive Intelligence, Management, Marketing, New Business Development, Business Development, Sales
Education
Kingston University 1973 — 1977
BA Hons Business, Economics and Business
McKinsey & Company September 2014 - Present
J.D. Power and Associates January 2012 - August 2014
J.D. Power and Associates October 2005 - February 2012
J.D. Power and Associates May 2010 - December 2010
J.D. Power Asia Pacifc Inc April 2001 - September 2005
Skills
Client relationship..., Global Business..., Team Leadership, Project Management, Process Improvement, Consulting, Business Development, Global Operations, Automotive, Market Research, Product Development, Customer Satisfaction, Data Analysis, Leadership, Japanese Language..., Spanish (native speaker), Business Strategy, Management, Segmentation, Sales, Vehicles, Competitive Analysis, Market Analysis, Strategy, Marketing Strategy, Client Liaison
Education
Hitotsubashi University 1999 — 2000
Master's Degree, International Relations and Economics
Universidad Catolica de Cordoba 1991 — 1997
Bachelor of Arts, Political Science
FIAT USA 2013 - Present
Mazda North American Operations January 2011 - June 2011
Hyundai Motor America 2007 - 2010
J.D. Power and Associates 2006 - 2007
Ford Motor Company May 1995 - June 2003
Ford Motor/Lincoln Mercury Division 1995 - 2003
Skills
Automotive, Sales, Sales Process, Customer Satisfaction, Customer Retention, Customer Service, Business Strategy, Business Process..., Sales Operations, Inventory Management, Marketing, Automobile, Vehicles, Competitive Analysis, Automotive Aftermarket, Profit, Operations Management, Retail
Education
Michigan State University 1987 — 1994
Bachelor of Science (BS), Liberal Arts and Sciences/Liberal Studies
J.D. Power and Associates 1999 - Present
Robert Half International July 1998 - July 1999
Skills
Salesforce.com, Deltek, JD Edwards, Market Research, Online Research, PowerPoint, Email Marketing, Brand Equity, Questionnaire Design, Cross-functional Team..., Quantitative Research, CRM, SPSS, Microsoft Excel, Forecasting, Marketing Research, Qualitative Research, Survey Design, Access, Social Networking, Customer Experience, Outlook, Focus Groups, Customer Insight, Process Improvement, Marketing, Proposal Writing, Advertising Research, Customer Retention, Social Media, Analytics, Consumer Behaviour, Pricing, Analysis, Event Planning, Marketing Strategy, Survey Research, Segmentation, Data Analysis, Customer Satisfaction, Report Writing, Time Management, Market Analysis, Web Analytics, Facebook, Lead Generation, Budgets, Competitive Analysis, Data Collection, Statistics
Education
Macomb Community College
Marketing, Business Administration
J.D. Power and Associates 2000 - Present
GMAC Insurance April 1995 - September 2000
Skills
Data Analysis, Market Research, Survey Design, Focus Groups, Management, Analysis, Online Research, Segmentation, Data Collection, Analytics, Quantitative Research, Statistics, Marketing Research, Program Management, Research, Proposal Writing, Competitive Analysis, Report Writing, Process Improvement, SPSS, Customer Insight, Qualitative Research, Marketing, Market Analysis, Competitive Intelligence
Education
Macomb Community College 1996 — 1998
Accounting
ChannelVantage April 2012 - Present
ChannelVantage December 2009 - April 2012
ChannelVantage April 2009 - December 2009
J.D. Power and Associates 2003 - 2005
Skills
Automotive, SQL, Market Analysis, Training, Automotive industry..., Microsoft office:..., Forecasting, Client Counseling, Process Improvement, Problem Solving
Education
University of Michigan-Dearborn
General Studies - Consumer behavior, Concentration: Business, Communication, Psych
Henry Ford Community College
Associate's degree, Business Administration and Management and Science
Ford Motor Company March 2014 - Present
Allegis Group Services April 2012 - March 2014
MOTOR Information Systems May 2011 - April 2012
J.D. Power and Associates May 2011 - December 2011
Motor Information Systems May 2010 - May 2011
ZF Services North America May 2009 - April 2010
Decision Development Inc February 2008 - May 2009
Skills
Data Analysis, Market Research, SharePoint, Microsoft Excel, Salesforce.com, Microsoft Office, Business Objects, Business Process, Reporting & Analysis, SPSS, SAP, Program Implementation, Beeline, Business Analysis, PowerPivot, Qualitative Research, Quantitative Research, Tableau, Data Visualization, Visio, Customer Service, Analysis, Project Management
Education
Loyola University Chicago 2007 — 2009
B.A, Marketing
M&T Bank January 2004 - Present
R.L. Polk and Company 2000 - 2002
J.D. Power and Associates 1997 - 2000
EDS 1994 - 1997
Skills
Market Research, Data Analysis, Segmentation, Training, Research, Marketing, Marketing Research, Quantitative Research, Statistics, Leadership, Strategy, Customer Satisfaction, Sales, Analysis, Vendor Management, New Business Development, Competitive Analysis, Analytics, Customer Experience, CRM, Retail, Competitive Intelligence, Customer Insight, Market Analysis, Marketing Strategy, Banking, Customer Retention, Business Analysis, Cross-functional Team..., Business Development, Product Management, Forecasting, Survey Design, Business Strategy, Customer Acquisition, Salesforce.com, Marketing Management, Pricing, Direct Marketing, Focus Groups, Call Centers, Product Marketing, Business Planning, Financial Services, Customer Satisfaction..., Advertising Research, Customer Analysis, Strategic Planning, Predictive Modeling, Market Planning
Education
Central Michigan University 1989 — 1994
BSBA, Marketing and Hospitality Services
Bond Brand Loyalty June 2014 - Present
Bond Brand Loyalty November 2010 - Present
J.D. Power and Associates February 2008 - November 2010
Home Hardware April 2004 - June 2005
Skills
Marketing Research, Market Research, Customer Insight, Consumer Behaviour, Quantitative Research
Education
McMaster University 2005 — 2007
MBA, Marketing, Operations
J.D. Power and Associates January 2012 - Present
J.D. Power and Associates October 2005 - January 2012
Skills
mTAB, Questionnaire Design, Quantitative Research, Focus Groups, Qualitative Research, Customer Insight, Online Research, Data Collection, SPSS, Marketing Research, Market Research, Data Analysis, Statistics, Survey Design, Questionnaires
Education
Michigan State University 2001 — 2005
Bachelor of Arts (B.A.), Managerial Advertising
Ford Motor Company November 2013 - Present
Ford Motor Company November 2010 - November 2013
JATO Dynamics July 2008 - November 2010
General Motors February 2008 - June 2008
American Cycle and Fitness May 2007 - May 2008
J.D. Power and Associates October 2006 - May 2007
Borders June 2002 - October 2006
Skills
Automotive, Market Research, Competitive Analysis, Pricing, Retail, Forecasting, Vehicles, Product Development, Sales, Marketing, Marketing Research, Microsoft Excel, Purchasing, Customer Satisfaction, Management, Customer Service
Education
Oakland University 2008 — 2009
MBA, Marketing
Eastern Michigan University 2003 — 2007
BBA, Marketing
EORM for JDS Uniphase December 2012 - May 2014
Volt for National Semiconductor/ Texas Instruments March 2010 - August 2012
J.D. Power and Associates 2008 - 2008
DTE Energy 2007 - 2007
Skills
Facilities Management, AutoCAD, Sustainability, LEED, Training, Project Management, HTML, MS Project, Project Planning, Google Sketchup, SAP
Education
Oakland University 2007 — 2009
B.A., Integrative Studies, 3.63
University of Michigan 2004 — 2006
Cognitive Science
Foothill College
Age of Learning, Inc. / ABCmouse.com August 2015 - Present
Carter Comics November 2013 - September 2015
Core Performance September 2013 - November 2013
J.D. Power and Associates January 2009 - March 2013
Take-Two Interactive Software, Inc. 2007 - 2008
THQ 2006 - 2007
Skills
Quality Assurance, SDLC, Test Cases, Agile Methodologies, Quality Center, Customer Service, Manual Testing, Waterfall, Test Planning, Scrum, Testing, Regression Testing, Software Quality..., Agile Methodolgy, Data Analysis, Mobile Testing, Xbox 360, PS3, JIRA, Wii, Agile Testing, Rally
Education
Los Angeles Pierce College 2008 — 2008
Multimedia Design
Leeward Community College
Disney Interactive Media Group August 2011 - Present
MySpace October 2010 - June 2011
Comcast Entertainment Group April 2008 - October 2010
NPOWR Digital Media, Inc. March 2007 - April 2008
Red Bull North America December 2006 - April 2007
J.D. Power and Associates August 2004 - December 2006
J.B. Oxford & Company April 1996 - August 2004
Skills
Servers, Windows, Unix, VMware, Linux, Linux System..., Active Directory, MySQL, JavaScript, Network Administration, Web Services, Puppet, DNS, Project Management, Networking, System Administration, Nagios, Apache, Web Development, PHP, Solaris
Education
Chapman University 1999 — 2003
B.S., Computer Information Systems
Irvine Company September 2015 - Present
Hotel Irvine April 2014 - September 2015
Hotel Irvine November 2013 - March 2014
J.D. Power and Associates May 2012 - July 2013
Pinkberry Ventures, Inc August 2011 - May 2012
Pinkberry Ventures, Inc April 2011 - August 2011
Skills
Market Research, Leadership, Marketing, Research, Training, Public Speaking, Analytics, PowerPoint, Management, Entrepreneurship, Event Planning, Start-ups, Business Development, Strategy, Human Resources, Sales, Time Management, Microsoft Excel, Microsoft Office
Education
Chapman University 2007 — 2009
B.A., Economics
Golden West College 2005 — 2006
Frequency Marketing January 1993 - January 1995
J.D. Power and Associates January 1992 - January 1993
MATRIXX Marketing May 1990 - November 1991
Education
Miami University 1986 — 1990
BS, Marketing
J.D. Power and Associates October 2011 - Present
J.D. Power and Associates 2006 - October 2011
J.D. Power and Associates 2005 - 2006
J.D. Power and Associates 2001 - 2004
Skills
Microsoft Excel, Customer Satisfaction, Analysis, Data Analysis, Analytics
Education
Illinois Wesleyan University
Bachelor of Fine Arts (B.F.A.)
Bovitz, Inc. August 2014 - Present
Bovitz, Inc. August 2012 - August 2014
Hall & Partners April 2012 - August 2012
Hall & Partners March 2009 - April 2012
Hall & Partners May 2005 - March 2009
J.D. Power and Associates June 2000 - May 2005
Skills
Advertising Research, Customer Insight, Social Media, Quantitative Research, Consumer Behaviour, Focus Groups, Marketing Research, Segmentation, Market Research, Questionnaire Design, Consumer Insight, Survey Design, Brand Equity, Brand Development, Brand Loyalty, Research Design, Marketing Strategy, Marketing Communications, Integrated Marketing, Copy Testing, Customer Satisfaction...
Education
California State University-Northridge 1996 — 2000
Business, Emphasis in Marketing
Old School...
Hospice of Dayton January 2014 - November 2014
LexisNexis February 2013 - December 2013
Nationwide Insurance December 2007 - February 2012
General Motors 2007 - 2007
General Motors 2005 - 2007
General Motors 2004 - 2005
General Motors 2003 - 2004
General Motors 2000 - 2003
J.D. Power and Associates 1997 - 2000
EDS Group 1995 - 1997
Skills
Cross-functional Team..., International Business, Strategic Analysis, Strategic Planning, Staff Development, Dealing with Ambiguity, Process Development, Process Improvement, Distribution, Staff Mentoring, Business Planning, Business Management, Budgeting & Cost..., Coaching, Business Process..., Project Planning, Management, Change Management, Leadership, Team Leadership, Forecasting, Data Analysis, Analysis, Operations Management, Competitive Analysis, Budgets, Team Building, Analytics, Strategy, Business Strategy, New Business Development, Process Simulation, Product Marketing, Segmentation, Product Development, Sales Management, Market Research, Marketing, Finance, Marketing Strategy, Customer Insight
Education
University of Detroit Mercy 2003 — 2005
MBA, Business Administration and Management, General
Central Michigan University
Bachelor of Science, Business Administration, Hospitality Service Administration
J.D. Power and Associates March 2012 - Present
Project: WorldWide September 2004 - March 2012
Skills
Financial Analysis, Financial Reporting, Accounting, Managerial Finance, Internal Controls, Auditing, Budgets, Business Analysis, Strategy, Business Strategy, JD Edwards, Forecasting, Business Development, Strategic Planning, Account Management
Education
Michigan State University
bs, Accounting
J.D. Power and Associates October 2004 - Present
Campbell-Ewald May 2002 - October 2004
The Center for Charter Schools at Central Michigan University January 2002 - May 2003
Education
Central Michigan University 1999 — 2003
Bachelor of Science (BS), Interpersonal and Public Communication
East West Bank June 2015 - Present
Automobile Club of Southern California October 2005 - December 2006
J.D. Power and Associates August 2004 - September 2005
Education
Loyola Marymount University 2002 — 2004
Master of Business Administration (M.B.A.), Marketing and Management
University of California, Riverside 1995 — 1999
Bachelor of Arts (B.A.), Political Science and Government