J.D. Power and Associates
Industry: Marketing research company
DescriptionJ.D. Power is an American-based global marketing information services company founded in 1968 by James David Power III. The company conducts surveys of customer satisfaction, product quality, and buyer behavior for industries ranging from cars to marketing and advertising firms. Headquarters: Costa Mesa, California, United States Founder: J.D. Power Founded: 1968, Agoura Hills, California, United States Parent organization: XIO Group Subsidiaries: Power Information Network LLC, Executives: Dave Habiger (CEO, President),
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J.D. Power and Associates Employees
Ecommerce, Marketplaces and Fashion Retail Businesses 2012 - Present
MuckerLab 2013 - Present
Karmaloop.com 2008 - 2012
The NPD Group 2006 - 2008
J.D. Power and Associates 2004 - 2006
Skills
Conversion Optimization, Data Analysis, Web Analytics, Online Marketing, Affiliate Marketing, SEO, SEM, Behavioral Targeting, Online Advertising, Email Marketing, Mobile Marketing, Social Marketing, A/B testing, Vendor Management, Contract Negotiation, Marketing Research, Google Analytics, Strategic Partnerships, E-commerce, Marketing Strategy
Education
University of California, Los Angeles
The Pedowitz Group November 2012 - December 2013
ServiceMax June 2012 - October 2012
Bluewolf September 2010 - May 2012
Xede Consulting Group 2009 - 2010
Palace Sports & Entertainment 2007 - 2009
J.D. Power and Associates 2006 - 2007
Siemens VDO Automotive May 2005 - September 2006
Skills
Software Development, Salesforce.com, Enterprise Software, Cloud Computing, Lead Generation, CRM, Market Research, Direct Marketing, Project Management, Requirements Analysis, SaaS, Business Analysis, Consulting, Team Leadership, Salesforce.com..., Databases, Pre-sales, Business Intelligence, Sales, Training, Professional Services, Database Marketing, Analytics, Business Process, Marketing Automation, Demand Generation, Integration, Marketo, Strategy, Management Consulting, E-commerce, Software Project..., Business Process..., Force.com, Campaign Management
Education
Oakland University
JD Power, McGraw Hill Financial March 2005 - December 2013
J.D. Power and Associates January 1990 - April 2005
Unisys July 1987 - February 1990
Skills
Cross-functional Team..., Contract Negotiation, Management, Meeting Planning, Market Research, Marketing Research, Data Analysis, Analysis, Consumer Behaviour, Analytics, Competitive Analysis, Competitive Intelligence, Segmentation, Consumer Insight, Customer Insight, Travel Management, SPSS, Report Writing, CRM, Data Collection, Business Planning, Strategic Planning, Customer Satisfaction, Travel & Expense..., Market Analysis, Business Strategy, Strategy, Global Travel Management
Education
Moorpark College
Thousand Oaks High School
High School
Market Track August 2015 - Present
Competiscan February 2015 - August 2015
Productive Access, Inc April 2013 - January 2015
Productive Access, Inc December 2010 - April 2013
J.D. Power and Associates April 2007 - December 2010
Yokohama Tire Corporation October 2006 - April 2007
Honda R&D Americas, Inc January 2006 - September 2006
USC Marshall School of Business December 2005 - February 2006
Disney - Hollywood Records May 2002 - August 2004
Skills
Data Analysis, Market Research, Competitive Intelligence, Trend Analysis, Marketing Research, Competitive Analysis, mTAB, Microsoft Excel, Creative Writing, Blogging, Market Insight, Writing, Analysis, Statistics, Management, Quantitative Research, Analytics, Research, Customer Insight, Microsoft Office, Web Analytics, Social Networking, Data Mining, Online Research, Marketing, Strategic Planning, SPSS, Consumer Behaviour, Market Analysis, Focus Groups
Education
University of California, Los Angeles 2009 — 2011
Certificate in Creative Writing, Fiction
University of Southern California 2002 — 2006
Bachelors, Business Administration
CSR Group, LLC March 1998 - Present
J.D. Power and Associates June 2000 - June 2013
Mastercard International January 1995 - May 1997
Household Credit Services May 1990 - May 1995
Skills
Customer Experience, Business Transformation, Business Process..., Performance Improvement, Change Management, Organizational..., Management Consulting, Organizational Design, Process Improvement, Leadership Development, Organizational..., Performance Management, Customer Service, Customer Satisfaction, Training, Strategy, Market Research, Call Centers, Consulting, Leadership, Program Management, Employee Engagement, Cross-functional Team..., Telecommunications, Quality Assurance, Team Building, Coaching, Analysis, Human Resources, Business Strategy, Management, CRM, Data Analysis, Analytics, Vendor Management, Survey Design, Business Analysis, Segmentation, Financial Services, Contact Centers, Customer Retention, Business Process..., Outsourcing, Brand Loyalty, Executive Management, Customer Insight, Competitive Analysis
Education
Middlebury College 1974 — 1978
Philosophy and Religious Studies
SUNY Albany 1979 — 1980
Early Childhood Education and Teaching
Ford Motor Company August 2013 - Present
Ford Motor Company January 2012 - August 2013
Ford Motor Company January 2011 - January 2012
Ford Motor Company June 2008 - January 2011
Ford Motor Company April 2007 - June 2008
Ford Motor Company September 2004 - April 2007
J.D. Power and Associates September 2000 - September 2004
Education
Northwood University 1996 — 2000
BBA, Automotive Marketing / Management
PwC August 2012 - Present
Bank of America December 2010 - April 2012
the Rubicon Project August 2009 - June 2010
Radius Financial, Inc. March 2008 - December 2008
J.D. Power and Associates February 2004 - March 2008
UC Santa Barbara August 2000 - May 2003
Skills
Cross-functional Team..., Customer Satisfaction, Start-ups, Analytics, Market Research, Analysis, Leadership, Product Management, Portfolio Management, Finance, Valuation, Data Analysis, Project Management, Financial Analysis, Strategy, Budgets, Management, Financial Modeling, Sales, Competitive Analysis, Forecasting, Business Process..., Business Strategy, Business Analysis, Process Improvement, Mergers & Acquisitions
Education
University of Southern California - Marshall School of Business 2009 — 2012
MBA, Entrepreneurship/Entrepreneurial Studies
Don Quijote Madrid, Spain 2003 — 2003
Language Certification, Spanish
University of California, Santa Barbara 1999 — 2003
B.A., History
Presidio Technology Capital June 2011 - Present
Trustway Insurance Agencies/AssuranceAmerica July 2006 - June 2011
Westfield April 2005 - July 2006
J.D. Power and Associates March 2004 - April 2005
Enterprise Rent-A-Car November 2000 - March 2004
Skills
General Ledger, Great Plains Software, Bank Reconciliation, Budgets, GAAP, Financial Reporting, Fixed Assets, Variance Analysis, Account Reconciliation, Accounts Payable, Accounting, Financial Analysis, Forecasting, Financial Statements, Management, Microsoft Excel, Process Improvement
Education
San Diego State University-California State University
Bachelors, Finance
Retailigence Corporation October 2011 - Present
Retailigence Corporation April 2010 - October 2011
REI April 2009 - December 2010
Trader Joe's August 2002 - March 2009
J.D. Power and Associates February 2002 - July 2002
Retail Industry Leaders Association May 2001 - July 2001
Skills
Retail, Start-ups, Social Media, Market Research, Online Marketing, Marketing, Product Marketing, Social Media Marketing, Sales, Customer Service, Mobile Devices, Entrepreneurship, Analytics, Strategy, Business Development, Product Management, Mobile Marketing, Mobile, Sales Management, Digital Marketing, Merchandising, Retail Industry, Lead Generation, Advertising, APIs, Blogging, Customer Satisfaction, E-commerce, Inventory Management, Management, Marketing Strategy, Media Relations, POS, Mobile Applications, Retail Technology, Retail Management, Store Management, Stores, SEO, SMB, Visual Merchandising, Public Relations, Leadership
Education
Pepperdine University 1998 — 2002
BS, International Business, Marketing
LinkedIn May 2015 - Present
lynda.com November 2012 - May 2015
Xirrus February 2011 - November 2012
DLC, LLC September 2007 - February 2011
J.D. Power And Associates November 2005 - September 2007
Fox Cable Networks August 1997 - October 2005
Skills
Accounting, Management Consulting, System Implementations, Forecasting, Financial Analysis, Financial Modeling, Financial Reporting, Budget, Hyperion Enterprise, Competitive Analysis, Strategic Planning, Corporate Finance, Process Improvement, Strategic Financial..., Business Planning, Finance, Variance Analysis, Strategy, Budgets, Auditing, Business Analysis, Adaptive Planning, Host Analytics, Financial Planning, Managerial Finance, Budgeting
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2000 — 2002
MBA, Business Admin
University of California, Riverside 1989 — 1993
BS, Business Administration, Accounting Emphasis
J.D. Power July 2015 - Present
J.D. Power April 2014 - July 2015
J.D. Power and Associates December 2012 - April 2014
J.D. Power and Associates November 2011 - December 2012
American Marketing Association at Oakland University May 2011 - May 2012
American Lung Association June 2011 - September 2011
Great Lakes Tent Co April 2006 - August 2011
Oakland University's Student Congress February 2010 - May 2011
Skills
Marketing, Market Research, Industry Research, Social Media, Social Media Marketing, Brand Awareness, Public Relations, Research, Editing, Microsoft Office, SPSS
Education
Oakland University 2008 — 2012
Bachelor of Science in Business Administration, Marketing
Instantly, Inc. March 2009 - Present
Hall & Partners October 2005 - March 2009
J.D. Power and Associates January 2001 - September 2005
Skills
Customer Insight, Data Analysis, Market Research, Advertising Research, Marketing Research, Segmentation, Online Research, Competitive Analysis, Market Analysis, Primary Research, Focus Groups, Questionnaire Design, Consumer Behaviour, New Business Development, Competitive Intelligence, Quantitative Research, Marketing Strategy, Survey Design, Qualitative Research, Analytics, SPSS, Lead Generation
Education
University of California, Los Angeles 1995 — 2000
Bachelor of Arts (B.A.), Economics
Maritz Motivation Solutions May 2014 - Present
Maritz Research February 2012 - May 2014
J.D. Power and Associates December 2010 - March 2012
Global Infiniti Business Unit December 2006 - November 2010
Global Infiniti Business Unit March 2008 - December 2009
Nissan North America, Inc. August 2004 - November 2006
Nissan Motor Corporation July 2003 - July 2004
Skills
Marketing, Management Consulting, Strategy, Digital Marketing, Product Marketing, Cross-functional Team..., Product Planning, Program Management, Product Management, Automotive, Marketing Management, Market Research, Marketing Strategy, Business Development, Brand Management, Marketing Communications, Management, Competitive Analysis, Leadership, Product Development, Market Analysis, Budgets, Analytics, Team Building, Segmentation, Negotiation, Customer Insight, Marketing Research, Market Planning, Integrated Marketing
Education
University of California, Irvine 1998 — 2003
Bachelor's Degree, International Relations
Claire A Carmichael February 2014 - Present
Communication Architects January 2009 - April 2014
J.D. Power and Associates May 2006 - December 2008
J.D. Power and Associates May 2006 - March 2008
Communication Architects July 1999 - May 2006
MDI Creative January 1990 - June 1999
Ford Motor Company January 1987 - January 1990
WXYZ-TV June 1979 - June 1986
WXYZ-TV 1979 - 1986
Skills
Automotive, CRM, Training, Marketing, Management, Customer Satisfaction, Business Process..., Business Strategy, Strategic Communications, Vehicles, Event Planning, Proposal Writing, Public Speaking, Parts, Customer Retention, Strategic Planning, Writing
Education
North Dakota State University 1975 — 1978
Graduate studies, Interpersonal Communication
Minnesota State University, Moorhead 1972 — 1974
B.A., B.S., Theater Arts, Journalism, Film
Bismarck State College 1970 — 1972
A.A., Liberal Arts and Sciences/Liberal Studies
Mandan High School 1967 — 1970
High School, High School/Secondary Diploma Programs
CHG Healthcare Services April 2013 - Present
J.D. Power and Associates April 2005 - April 2013
J.D. Power and Associates April 2005 - March 2010
GfK Martin Hamblin Research 2000 - 2005
Yale University School of Medicine 1992 - 2000
Skills
Physician Recruitment, Leadership, Cross-functional Team..., Voice of the Customer, Customer Satisfaction, Customer Experience, Customer Insight, Customer Retention, Consumer Behaviour, Market Research, Primary Research, Qualitative Research, Focus Groups, Thought Leader..., pharmaceutical market..., Outcomes research, Treatment Research, Healthcare economics, Project Management, Data Collection, Call Center, Reporting & Analysis, Client Liaison, Vendor Management, P&L Responsibility, Psychological Testing, Psychological Assessment, Clinical Research, Survey Research, patient research, Consumer Insight, Call Centers
Education
Rhode Island College 1986 — 1992
M.A., Counseling & Educational Psychology, 4.0 Summa Cum Laude
University of Massachusetts Dartmouth 1982 — 1986
BA, Psychology, 3.9 Magna Cum Laude
J.D. Power and Associates November 2012 - Present
Skills
Microsoft Office, Marketing, Microsoft Excel, PowerPoint, Microsoft Word, Social Media, Customer Service, Public Speaking, Event Planning, Team Leadership, Research, Leadership, Teamwork, Social Networking, Marketing Communications, Social Media Marketing, Facebook, Data Analysis, Marketing Research
Education
Oakland University 2009 — 2014
Acquiring a dual major in Finance and Marketing and a minor in Applied Technology in Business (ATiB)
Franklin Road Christian School
Where I graduated from high school
Warner Bros. Entertainment Group of Companies April 2014 - Present
Nigro Karlin Segal & Feldstein, LLP May 2012 - April 2014
J.D. Power and Associates January 2011 - May 2012
GasPros Insurance Solutions June 2009 - December 2010
Outback Steakhouse June 2008 - August 2010
Skills
Microsoft Excel, Microsoft Access, JDE Enterprise One, Photoshop, Management, Accounting, Account Reconciliation, Auditing, Revenue Recognition, Internal Controls, Financial Analysis, Financial Reporting, Financial Accounting, Data Analysis, Process Improvement
Education
University of California, Santa Barbara 2006 — 2010
Bachelor's Degree, Business Economics with emphasis in Accounting, 3.2
University of California, Santa Barbara 2006 — 2010
Bachelor's degree, French, French Language and Literature
Universite Michel de Montagne Bordeaux III 2009 — 2009
none, French Studies, N/A
J.D. Power and Associates August 2012 - Present
Technicolor December 2010 - November 2012
Skills
Entertainment, Film, Digital Media, Broadcast, Television, Event Planning, Video Production, Video, Marketing, Event Management, Social Media Marketing, Social Networking, Digital Marketing, Press Releases, Facebook, Social Media, Online Advertising, New Media, Blogging, Management
Education
San Diego State University-California State University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Marketing and Events
Amgen, Inc. January 2013 - September 2014
OPEN, Experience Unlimited 2011 - 2012
Mattel, Inc. 2005 - 2011
J.D. Power and Associates 2002 - 2005
State Farm Insurance Company 1992 - 1999
Skills
Project Management, Cross-functional Team..., Market Research, Data Analysis, Strategic Planning, Customer Insight, Vendor Management, Analysis, Management, Leadership
Education
University of California, Irvine - The Paul Merage School of Business
Masters, Business Administration
University of California, Irvine
Bachelor of Arts, Economics; Minor, Management
Team Detroit February 2013 - Present
Team Detroit September 2009 - February 2013
J.D. Power and Associates July 2002 - July 2009
Deloitte Consulting, LLP August 2000 - July 2001
Texas Instruments 1991 - 1998
Skills
Customer Insight, Market Research, Strategy, Segmentation, Marketing Strategy, Product Management, Market Analysis, Product Development, Analytics, Marketing Research, Marketing Management, Digital Strategy, Project Management, Brand Management, Competitive Analysis, Integrated Marketing, Marketing, Digital Marketing, Omniture, Google Analytics, MRI, Kantar, Advertising, Advertising Research
Education
The University of Texas at Austin - The Red McCombs School of Business 1998 — 2000
MBA
Michigan State University 1988 — 1993
BS
RAPP LA 2015 - Present
Toyota Motor Sales 2012 - 2015
Toyota Motor Sales 2010 - 2012
Toyota Motor Sales, USA, Inc 2008 - 2010
Toyota Motor Sales 2003 - 2008
Toyota Motor Sales 2000 - 2003
Toyota Motor Sales, USA, Inc. 1999 - 1999
GfK Automotive (formerly Allison-Fisher, Inc) 1996 - 1998
J.D. Power and Associates 1995 - 1996
Skills
Market Research, Market Analysis, Automotive, Competitive Analysis, Negotiation, Strategy, Forecasting, Pricing, Management, Strategic Planning, Marketing Strategy, Product Marketing, Leadership, Marketing, Cross-functional Team...
Education
University of California, Irvine - The Paul Merage School of Business 1998 — 2000
Master of Business Administration (M.B.A.)
University of San Diego 1991 — 1995
Bachelor's Degree
BGB Advanced Resources, LLC August 2007 - Present
Special Investigative University January 2010 - December 2011
The InnovAuto Group, LLC April 2009 - December 2009
Gallup July 2006 - August 2007
Professional Association for Compliance and Ethics, LLC (PACE) June 2006 - August 2007
Evolve1 Performance Development Group, LLC January 2005 - June 2006
bgbarkis associates January 1999 - January 2005
J.D. Power and Associates April 1996 - January 1999
BMW of North America, LLC July 1989 - March 1996
Porsche Cars North America September 1985 - July 1989
Skills
Client experience..., Business Process..., ELearning, Training, Coaching, Social Learning, Mobile Learning, Management, Sales, Marketing, Retail, B2B, Project Planning, Automotive, Selling, Automotive financial..., Automotive E-Commerce, Retail Corporate..., eCommerce, E-Learning, E-Commerce
Education
The Citadel 1974 — 1978
BA, English, Business
Diebold 2014 - Present
J.D. Power and Associates 2013 - 2014
CustomerSpeak LLC 2012 - 2012
Liberty Mutual 2006 - 2012
Citi 2004 - 2006
Sears, Roebuck and Co. 2000 - 2004
Sears, Roebuck and Co. 1998 - 2000
Sears, Roebuck and Co. 1995 - 1998
Education
Saint Joseph's University - Erivan K. Haub School of Business 2002 — 2004
Master of Business Administration (M.B.A.)
University of Pittsburgh
BA, Administration of Justice
SapientNitro June 2014 - Present
Commonwealth (GSP/McCann) November 2012 - June 2014
Organic, Inc. June 2012 - November 2012
Western Creative, Inc. February 2011 - March 2012
Yuen Advertising + Design December 2009 - February 2011
J.D. Power and Associates September 2007 - December 2008
Thomson Gale July 2005 - March 2007
Integrated Marketing Systems November 2002 - June 2005
BBDO 2001 - 2002
Campbell-Ewald Advertising January 2000 - May 2001
Skills
Advertising, B2B, Direct Mail, Radio, Retail, Automotive, Brochures, Integrated Marketing, Social Media, Account Management, Brand Development, Direct Marketing, Social Media Marketing, Digital Marketing, Marketing Communications, Online Advertising, Promotions, Online Marketing, New Business Development, Marketing Strategy, Email Marketing, SEM, Customer Relations, Public Relations, SEO, Client Services, Strategic Planning, Digital Strategy, Digital Media, Interactive Marketing, Interactive Advertising, Marketing, Mobile Marketing
Education
Oakland University 1992 — 1995
Bachelor of Arts, Communications/Advertising
Oakland Community College 1990 — 1992
Associates' Degree, Communications/Advertising
J.D. Power and Associates 2006 - Present
Nissan Motor Co., Ltd. 2001 - 2005
Skills
Customer Insight, Market Research, Questionnaire Design, Marketing Research, Qualitative Research, Segmentation, SPSS, Online Research, Data Analysis, Analytics, Quantitative Research, Consumer Behaviour, Survey Design, Automotive, Market Analysis, Competitive Intelligence, Competitive Analysis, Survey Research, Primary Research, Data Collection, Questionnaires
Education
University of California, Los Angeles
BA
RADLEY & ASSOCIATES June 2002 - Present
AIG September 2013 - February 2015
AIG SunAmerica February 2012 - April 2013
Edison International April 2009 - April 2010
Kaiser Permanente IT October 2006 - October 2007
J.D. Power and Associates May 2005 - April 2006
Synarc 2003 - 2004
HEALTH NET, INC October 2000 - June 2002
WELLPOINT HEALTH NETWORKS October 1997 - June 2000
CIGNA June 1996 - October 1997
Skills
Leadership, Data Center, Disaster Recovery, Telecommunications, Security, Process Improvement, ITIL, Mergers, Strategic Planning, Program Management, Enterprise Software, Integration, Information Technology, Networking, Mergers & Acquisitions
Education
State University of New York College at Brockport
BS
The Cheesecake Factory March 2012 - Present
J.D. Power and Associates April 2007 - March 2012
Catholic Healthcare West - St. John's Regional Medical Center & St. John's Pleasant Valley Hospital December 2003 - March 2007
The Connecting Link March 2001 - December 2003
Glencoe/McGraw-Hill August 1997 - March 2001
DAVID Corporation February 1995 - March 1997
Skills
Social Media, Social Media Marketing, Public Relations, Media Relations, Marketing Communications, Market Research, Marketing, Blogging, Press Releases, Copywriting, Corporate Communications, Digital Marketing, Marketing Research, Social Networking, Marketing Strategy, Facebook
Education
University of California, Berkeley 1991 — 1994
BA, English
NSF International August 2012 - Present
J.D. Power and Associates June 2011 - July 2012
Amerisure Insurance September 2009 - June 2011
Ducker Worldwide July 2006 - April 2009
Ducker Worldwide 2005 - April 2009
Ducker Worldwide April 2000 - January 2005
Skills
Market Research, Data Analysis, Segmentation, Marketing Strategy, Marketing Research, Competitive Intelligence, Business Development, Management, Analysis, Project Management, Market Analysis, Strategic Planning, Strategy, Market Intelligence, Analytics, New Business Development, SPSS, Customer Insight, Competitive Analysis, Survey Design, Business Strategy, Marketing, Quantitative Research, Business Analysis, Consumer Behaviour, PowerPoint, Microsoft Excel, Qualitative Research, Business Analytics, Research Management, mTAB, Voice of the Customer, Strategic Consulting, B2B, Social Media, SurveyMonkey, MarketSight, Tableau
Education
Michigan State University 1995 — 1999
Bachelor of Arts with Honors, Marketing
South Haven High School
Deutsch Family Wine & Spirits July 2014 - Present
Mike's Hard Lemonade July 2011 - July 2014
iMarket, LLC December 2010 - August 2011
J.D. Power and Associates April 2010 - January 2011
MillerCoors March 2007 - August 2010
Coors Brewing Co. May 2004 - March 2007
Coors Brewing Co. January 2003 - May 2004
Coors Brewing Co. January 2001 - January 2003
Coors Brewing Co. January 1999 - January 2001
Frito Lay, Inc May 1996 - January 1999
Skills
Forecasting, Management, Market Research, Customer Insight, Sales Management, Business Development, Team Building, Key Account Management, P&L Management, Account Management, National Accounts, Market Analysis, Business Planning, Strategy, Contract Negotiation, Team Leadership, Social Media, Vendor Management, Shopper Marketing, New Business Development, Sales Operations, FMCG, Analytics, Competitive Analysis, Category Management, Contract Negotiations, Consumer Insights, Financial Planning, Financial Management, People Management, Training & Development, Consumer Products, Key Account Development, Pricing, Sales
Education
Xavier University - Williams College of Business 1994 — 1998
MBA
The Ohio State University 1977 — 1980
BA
Edwards Air Force Base August 2010 - Present
Toyota September 2008 - December 2008
J.D. Power and Associates July 2007 - August 2007
Skills
Matlab, Solidworks, Lean Manufacturing, Engineering, Catia
Education
University of Michigan 2007 — 2010
Bachelors, Mechanical Engineering
TU Berlin 2009 — 2009
N/A, Engineering
Nagoya University 2008 — 2008
N/A, Engineering
Shanghai Jiao Tong University 2007 — 2007
N/A, Engineering
Washtenaw Community College 2005 — 2006
N/A, Engineering
Kent Denver School July 2010 - Present
J.D. Power and Associates November 2009 - June 2010
J.D. Power and Associates - The McGraw Hill Companies 2008 - 2010
Umbria January 2007 - 2008
Umbria Inc. / Umbria Communications 2007 - 2008
Accenture October 2000 - January 2007
El Pomar Foundation July 1998 - June 2000
Education
Northwestern University 1994 — 1998
Kent Denver
Borapp Consulting, Inc. April 2014 - Present
Delphi Business Properties, Inc. July 2013 - May 2015
KW Commercial/ RJ Feder & Associates, Inc. November 2009 - July 2013
J.D. Power and Associates January 2008 - November 2009
JD Power and Associates 2000 - 2009
J.D. Power and Associates January 2005 - January 2008
J.D. Power and Associates April 2004 - December 2004
J.D. Power and Associates May 2000 - March 2004
Union Bank of California February 1998 - August 1998
Skills
Quantitative Research, Customer Insight, CRM, Product Development, Analysis, Management, Forecasting, Project Management, Program Management, Marketing, Segmentation, Marketing Research, Market Research, Analytics, Advertising Research, Consumer Behaviour, Automotive, Questionnaire Design, Survey Design, Competitive Analysis, Sales, Market Analysis, Focus Groups, Customer Satisfaction
Education
University of Southern California - Marshall School of Business 1998 — 2000
MBA, Marketing
University of California, Berkeley 1989 — 1993
BA, Economics
MacLaren McCann November 2012 - Present
Kneebone Inc. November 2005 - March 2012
J.D. Power and Associates January 2002 - November 2005
Consulting 2002 - 2003
Canada Life Assurance Company 2000 - 2001
Toronto Hydro 1998 - 2000
Purolator Courier 1997 - 1998
Sprint Canada 1994 - 1997
Skills
Visionary Thinking, Strategy Development, Customer Experience, Marketing Strategy, Marketing Research, Performance Measurement, Mentoring, Visionary, Process Improvement, Software Development, Marketing Communications, Business Strategy, New Business Development, Innovation, Non-profit Development, Employee Engagement, Quality, Database Design, Customer Focus, Culture, Marketing, Strategy, Fundraising, Competitive Analysis, Analytics, Management, CRM, Team Leadership, Market Research, Direct Marketing, Business Planning, Leadership, Customer Insight, Entrepreneurship, Telecommunications, Digital Marketing, Strategic Planning, Market Planning, Analysis, Customer Retention, Forecasting, Training, Business Development, Segmentation, Brand Development, Market Analysis, Brand Management
Education
Ryerson
BA, Marketing
York University - Schulich School of Business
The Mars Agency February 2012 - Present
Big Fuel Communications LLC February 2011 - February 2012
J.D. Power and Associates July 2007 - October 2010
Innovative Media August 2006 - July 2007
MSX International February 2005 - April 2006
DaimlerChrysler/ Chrysler Corporation January 1996 - February 2005
Skills
Digital Strategy, Marketing Strategy, Marketing, Social Media Marketing, Brand Management, Social Media, Automotive, Direct Marketing, Strategy, CRM, Market Planning, Marketing Management, New Business Development, Shopper Marketing, Digital Marketing, Account Management, Client Services, Superior Client Service, Cross-functional Team...
Education
Oakland University
Bachelors, Marketing
Walsh College
Masters, Business Administration
Foresight Research August 2014 - Present
Foresight Research March 1998 - August 2014
J.D. Power and Associates 1995 - 1998
Nordhaus Research 1990 - 1995
Education
Oakland University
BS
Blueprint Consulting Services February 2015 - Present
Fuhu, Inc January 2014 - October 2014
Rexter April 2013 - April 2014
Ipsos 2008 - 2013
J.D. Power and Associates 2007 - 2008
D/R Added Value 2003 - 2007
Pace Enterprises 2001 - 2002
Overseas Radio & Television August 2000 - December 2000
Launch Media June 1999 - August 1999
Skills
Quantitative Research, Marketing Research, Customer Insight, Advertising Research, Editing, Digital Marketing, Analytics, Marketing Communications, Marketing, Focus Groups, Online Research, Analysis, Research, Market Research, Survey Design
Education
University of California, Berkeley 1996 — 2000
B.A., Mass Communications
SPHS
J.D. Power and Associates August 2010 - Present
Mitsubishi Motors 2006 - 2010
Mitsubishi Motors 2003 - 2005
Mitsubishi Motors 2000 - 2002
Mitsubishi Motors 1985 - 1999
Skills
Marketing Strategy, Market Research, Competitive Analysis, Cross-functional Team..., Product Development, Strategic Planning, Sales Operations, Digital Marketing, Process Improvement, Marketing, New Business Development, Customer Insight, Advertising, Product Management, Product Marketing, Segmentation, Market Analysis, Sales, Management, Business Strategy, Strategy, Marketing Management, Start-ups, Management Consulting, Account Management, Business Intelligence, Market Planning, Marketing Research, Social Media, Integrated Marketing, Budgets, Data Analysis, Leadership, Marketing Communications, Analytics, CRM, Project Planning, Proposal Writing, P&L Management, Online Marketing, Brand Development, Business Planning, B2B, Brand Management, Analysis, E-commerce, Pricing, Business Development, Online Advertising, Strategic Partnerships
Education
University of California, Irvine - The Paul Merage School of Business 2003 — 2005
MBA, Business
Scripps College
B.A.
The NPD Group December 2014 - Present
The NPD Group January 2010 - December 2014
The NPD Group March 2008 - January 2010
J.D. Power and Associates July 2006 - September 2007
Skills
Market Research, Quantitative Research, Consumer Behaviour, Customer Insight, Strategy, Training, Marketing Research, Segmentation, Leadership, Analytics, Competitive Intelligence, Competitive Analysis, Market Analysis, Advertising Research, Communication, Team Building, Client Development, Client Services
Education
Oakland University 2003 — 2006
Bachelors of Science, Business Management
University of Phoenix 2011 — 2012
Master of Business Administration (MBA)
Patagonia January 2015 - Present
ADP 2006 - 2014
J.D. Power and Associates 2001 - 2006
Tandem Computers 1995 - 2000
Skills
SDLC, SaaS, Enterprise Software, Analytics, Requirements Analysis, Outsourcing, Vendor Management, Integration, Agile Methodologies, IT Strategy, Management, CRM, BPO, Cloud Computing, Software Project..., Leadership, Business Process, Process Improvement, Business Analysis, Business Intelligence, Project Management, Data Analysis, Data Center, Virtualization
Education
Pepperdine University, The George L. Graziadio School of Business and Management
MBA
University of California, Santa Cruz
Bachelor's degrees, Environmental Science; American History
Benefit Together February 2011 - June 2012
J.D. Power and Associates February 2001 - February 2011
Education
Trinity University 1983 — 1985
MHA, Healthcare Administration
Trinity University 1975 — 1977
MS, Clincal Psychology
Creative Media OC July 2013 - Present
Toshiba America Business Solutions January 2000 - May 2010
Toshiba America Information Systems January 1996 - December 1999
J.D. Power and Associates January 1990 - December 1992
Skills
Project Management, Proofreading, Copywriting, Marketing, Production Art, Internet Training, Market Research, Adobe Creative Suite, QuarkXPress, Microsoft Office, Inventory Management, Software, Direct Sales, Business Planning, Outlook, Program Management, Cross-functional Team..., Product Marketing, Account Management, Product Management, Microsoft Excel, Marketing Strategy, PowerPoint, Training, Leadership, Team Leadership, Team Building, Project Planning, B2B, Sales Operations, Contract Negotiation, Strategic Partnerships, Strategy, CRM, Sales Process
Education
UCLA Anderson School of Management 1983 — 1985
M.B.A., Marketing
University of California, Los Angeles 1976 — 1980
B.A., Psychology
MBM Training Services January 2005 - Present
CallSource May 2015 - Present
Beachbody March 2015 - April 2015
The Cheesecake Factory April 2014 - October 2014
The Cheesecake Factory April 2012 - January 2014
Teradata October 2011 - December 2011
Acclaro June 2011 - August 2011
J.D. Power and Associates June 2011 - August 2011
Universal Technical Institute October 2009 - February 2010
The Friedman Group September 2008 - January 2009
Skills
Instructional Design, E-Learning, Blended Learning, Performance Management, Workshop Facilitation, Captivate, Employee Training, Training
Education
Pepperdine University 2001 — 2002
MA in Educational Technology, E-learning, Training, Instructional Design
San Diego State University-California State University 1997 — 1999
Certificate in Instructional Design
J.D. Power and Associates July 2011 - Present
Volkswagen of America 2008 - July 2011
Volkswagen of America 2006 - 2008
Bentley Motors Inc. 2003 - 2006
Skills
Analytics, Automobile, Automotive, Business Development, Business Strategy, Competitive Analysis, Cross-functional Team..., Customer Insight, Customer Retention, Customer Satisfaction, Forecasting, Integrated Marketing, Marketing Strategy, Profit, Sales Operations, Strategic Planning, Team Building, Vehicles
Education
Michigan State University - The Eli Broad College of Business 2002 — 2004
EMBA
Staffordshire University 1989 — 1993
CIMA, Accounting
Trial Survey Group February 2011 - Present
IntelliShop January 2011 - Present
Cal Lutheran University September 2009 - July 2014
J.D. Power and Associates 1998 - 2010
Law Offices of Cheong & Denove 1995 - 1998
Skills
Customer Insight, Questionnaire Design, Survey Design, Marketing Research, Analytics, Market Research, Customer Experience, Marketing, Social Media, Segmentation, Qualitative Research, Quantitative Research, Advertising Research, Customer Satisfaction, Management, Project Management, Microsoft Office, Online Research, Finance, Public Speaking, Start-ups, Strategy, Focus Groups, Consumer Behaviour, Competitive Analysis, Social Media Marketing, Data Analysis, Mystery Shopping, Lead Generation, Business, Automotive, Analysis
Education
University of California, Davis - School of Law 1992 — 1995
Juris Doctor, Law
CSUN
Comfort Keepers September 2013 - Present
Merrill Lynch April 2013 - September 2013
Scottrade Financial Services January 2009 - March 2013
UBS Financial Services July 2008 - December 2008
J.D. Power and Associates June 2007 - January 2008
Skills
Series 7, Series 63, FINRA, ETFs, Uniform Combined State..., Securities, Mutual Funds, Equities, Equity Trading, Options, Fixed Income, Bonds, Wealth Management, Investments, Asset Allocation, Securities Trading, Fixed Income Trading, REITs, Financial Advisory, Trading, Derivatives, Investment Advisory, Investment Strategies
Education
Walsh College 2010 — 2012
Master of Business Administration (MBA), International Business
Oakland University 2007 — 2009
Bachelor of Science (B.S.), Finance
Maple Grove Objective, LLC November 2012 - Present
American Institutes for Research October 2009 - November 2012
Chicago Public Schools December 2006 - September 2009
J.D. Power and Associates June 2006 - December 2006
Louisiana Public Health Institute November 2004 - March 2006
Skills
Program Evaluation, Research Design, Survey Research, Quantitative Research, Survey Design, Statistics, Research, Educational Research, Public Health, Focus Groups, Policy Analysis, SPSS, Data Analysis, Strategic Planning, Early Warning Systems, Workshop Facilitation, Community Engagement, Performance Metrics, Key Metrics, Goal Setting, Logic Models, Strategic Leadership, Educational Leadership, Data Collection, Database Design, Grant Writing, Business Development, College and Career..., College Access, Postsecondary Data..., FAFSA, Longitudinal Data..., Project Management, Program Management, Management, Data-driven Decision..., School Districts, Charter Schools, Strategy
Education
The University of Chicago 2000 — 2002
Master of Public Policy, Public Policy Analysis
Saginaw Valley State University 1996 — 2000
Bachelor of Business Adminstration, Economics
Office of the Governor, North Carolina Office of State Budget & Management October 2013 - September 2015
Office of the Governor, North Carolina Office of State Budget & Management February 2013 - October 2013
State Policy Network June 2011 - January 2013
John Locke Foundation January 2005 - June 2011
Family Run and Walk November 2003 - June 2004
U.S.-Japan Business Council January 2002 - November 2003
Marubeni America Corp. 2001 - 2001
SEAF, Small Enterprise Assistance Funds January 2000 - August 2000
J.D. Power and Associates 1993 - 1998
Skills
Foreign Policy, Mental Health, Medicaid, Public Policy, Politics, Policy, Legislation, Policy Analysis, Political Science, Legislative Relations, Non-profits, Political Campaigns, Community Outreach, Fundraising, Health Policy, Public Speaking, Government, Strategy, Economics, Coalitions, Public Relations, International Relations, Grant Writing, Strategic Communications, Program Evaluation, Grassroots Organizing, Economic Development, Speech Writing, Qualitative Research, Legislative Research, Policy Research, Grants, Nonprofits, Grassroots, Strategic Planning
Education
The Johns Hopkins University - Paul H. Nitze School of Advanced International Studies (SAIS) 1999 — 2001
MA, International Relations, focus on international finance
University of Michigan 1989 — 1993
AB, Asian Studies
EIL semester abroad 1991 1991 — 1991
Pitney Bowes Software January 2014 - Present
Coyote Song 1995 - Present
CyberSource October 2012 - October 2013
McKesson Provider Technologies April 2012 - September 2012
DigitalGlobe August 2011 - March 2012
Pillar Data Systems January 2011 - July 2011
J.D. Power and Associates August 2010 - November 2010
ADP March 2010 - June 2010
Serco - North America April 2006 - October 2009
EnergyWindow 2003 - 2006
Skills
JSP, Java Enterprise Edition, Tomcat, Unix, Maven, Linux, Apache, Struts, Agile Methodologies, XML, Java, Oracle, Hibernate, Software Development, JSF, Subversion, Spring, PostgreSQL, Tapestry 5, Atlassian JIRA, EJB
Education
University of Colorado Boulder
MS (incomplete), Computer Science
University of Central Florida 1979 — 1983
BS, Mathematics
University of Central Florida
BS, Physics
Bedrosian's Tile and Stone September 2014 - Present
Guess? June 2013 - July 2014
Guess? July 2011 - June 2013
Creative Asylum March 2007 - December 2010
ESN Media July 2006 - March 2007
California Science Center April 2004 - July 2006
J.D. Power and Associates April 2002 - July 2003
Skills
Ecommerce, Marketing, Digital Media, Online Advertising, Digital Marketing, Digital Strategy, Advertising, Social Networking, Web Analytics, Email Marketing, Facebook, Google Analytics, Integrated Marketing, Content Management, E-commerce, Project Management, Web Design, Event Management, Social Media Marketing, Social Media, Brand Development, Interaction Design, Management
Education
University of California, Irvine 1999 — 2003
BA
Plano ISD July 2014 - Present
Plano ISD March 2009 - June 2014
The Real Estate Council January 2004 - March 2009
Temple Emanu-El November 2001 - January 2004
RIDDLE TECHNOLOGIES, INC November 1999 - July 2001
J.D. Power and Associates September 1996 - October 1999
Mississippi Department of Archives and History January 1995 - August 1996
PRO-MARK, INC July 1993 - January 1995
Skills
Non-profits, Event Planning, Nonprofits, Public Relations, Fundraising, Social Media, Marketing, Grant Writing, Management, Community Outreach, Event Management, Press Releases, Media Relations, Newsletters, Strategic Communications, Public Speaking
Education
Millsaps College 1989 — 1993
Bachelor of Arts, English
American Honda Motor Company, Inc. September 2012 - Present
American Honda Motor Company, Inc. December 2008 - September 2012
American Honda Motor Company, Inc. August 2008 - December 2008
American Honda Motor Company, Inc. February 2006 - August 2008
J.D. Power and Associates October 2004 - February 2006
Skills
Dealers, Marketing, Automotive, Business Planning, Customer Satisfaction, Marketing Strategy, Market Research, Marketing Communications, Sales, Direct Marketing, Japanese Language..., Automobile, Digital Marketing, Email Marketing, CRM
Education
UCLA 2014 — 2016
Information Technology Management Certificate, Information Technology
UCLA
Bachelor of Arts, Economics
UCLA
Bachelor of Arts, Japanese Studies
Pearson March 1999 - Present
BBDO November 1998 - March 1999
Market Facts, Inc. (a division of Ipsos) August 1997 - November 1998
J.D. Power and Associates June 1996 - May 1997
IBM January 1994 - August 1994
Skills
Market Research, Report Writing, Focus Groups, Data Analysis, Quantitative Research, Survey Design, Customer Insight, Project Management, Research, Budgets, Event Management, Marketing Research, Consumer Behaviour
Education
Pepperdine University, The George L. Graziadio School of Business and Management
MBA, Concentration in Marketing/Market Research
Rutgers, The State University of New Jersey-New Brunswick
BA, Political Science, Italian Language and Culture
Dynamic Healthcare Systems 2012 - Present
GlobalCare, Inc. 2008 - 2011
J.D. Power and Associates 2004 - 2007
UnitedHealth Group 2002 - 2003
Skills
Healthcare, Managed Care, Health Insurance, Medicare, Hospitals, Medicaid, Strategic Planning, Leadership, Insurance, Health Policy, Employee Benefits, New Business Development, Sales, Management, HIPAA, Business Planning, Healthcare Information..., Process Improvement, Executive Management, Healthcare Industry
Education
University of California, Irvine
BA, Psychology
University of Southern California
Management Development Program
American Insight LLC January 2000 - January 2007
J.D. Power and Associates 1998 - 2000
Bruskin-Goldring Research inc. June 1991 - January 1994
Data Development Corporation 1985 - 1991
USAF Officer August 1966 - October 1970
Skills
Automotive, Vehicles, Design of near-future..., Market Analysis, Pricing, Automobile, Design for Manufacturing
Education
University of Pennsylvania - The Wharton School 1979 — 1979
Executive MBA program
Pace University 1972 — 1974
MBA
Automatik February 2012 - Present
Training Matters April 1993 - Present
Wide variety of vendors January 1992 - Present
Mazda North American Operations February 2014 - April 2014
Lexus College University of Toyota April 1998 - September 2004
J.D. Power and Associates 1992 - 1999
Skills
Coaching, Executive Coaching, Leadership Development, Performance Improvement, Team Building, Organizational..., Culture Change, Leadership, Workshop Facilitation, Training, Product Development, Training Delivery, Management, Marketing, Change Management, Sales Management, Project Management, Public Speaking, Performance Management, Management Consulting, Program Management, Sales, Budgets, Team Leadership, Strategic Planning, Automotive, Process Improvement, Business Process..., Strategy, Customer Satisfaction, Business Development, Business Planning, Consulting, Cross-functional Team..., Operations Management, Retail, Business Strategy, Employee Training, Selling, New Business Development, Sales Process, Account Management, Customer Retention, Instructional Design, Profit, Team Management, CRM, Marketing Strategy, Negotiation, Automotive Sales...
Education
Seattle University 1970 — 1974
B.S., Military Science & Humanities
TRG Health Care Solutions June 2010 - Present
J.D. Power and Associates March 2004 - May 2010
LBA September 1992 - January 2002
Skills
Oncology, Cardiology, Orthopedic, Healthcare, Hospitals, Lung, Women's Health, Cardiothoracic Surgery, Vascular, Market Research, Strategic Planning, Analytics, Competitive Analysis, Healthcare Information..., Management Consulting, Business Strategy, Competitive Intelligence, Process Improvement, Strategic Partnerships, Start-ups
Education
Santa Clara University 1986 — 1990
BS, Economics
Cars.com January 2008 - Present
Search Engine Marketing Professional Organization (SEMPO) - Los Angeles Chapter October 2012 - Present
Yahoo! July 2007 - January 2008
Toastmasters - Powerful Voices (J.D. Power and Associates Chapter) June 2005 - June 2007
J.D. Power and Associates June 2001 - June 2007
Matters of Fact, Inc. 1999 - 2001
Skills
Online Marketing, Search Advertising, SEM, Analytics, Omniture, Business Objects, Product Management, Product Development, Market Research, Qualitative Research, Conjoint, Customer Presentations, Media Interviews, Contract Negotiations, Administration, P&L Management, Business Strategy, Marketing Strategy, Excel, PowerPoint, VBA, SQL, Microsoft Excel, Strategic Partnerships, System Administration, Competitive Analysis, Advertising, Interviews, Business Development, Online Advertising, Marketing Research, Account Management, Management, Leadership, New Business Development, Lead Generation, E-commerce, Salesforce.com, PPC, Mobile Marketing, Digital Strategy, Facebook, Google Adwords, Sales, Follow Through
Education
UCLA Anderson School of Management 2007 — 2010
MBA, Marketing and Strategy
University of California, Los Angeles
BA, International Economics, Specialization in Computing
J.D.Power and Associates December 2006 - Present
J.D. Power and Associates January 2002 - November 2006
Caltech-USC Center for Theoretical Physics January 1999 - May 2001
AmadaSoft America August 1998 - July 2000
Institute for Theoretical and Experimental Physics January 1994 - May 1996
VNIIMS January 1993 - December 1993
Skills
SAS, Predictive Analytics, Predictive Modeling, Statistical Modeling, R, Data Analysis, Analytics, Machine Learning, Quantitative Analysis, SQL, Econometrics, C++, Databases, Statistics, Mathematical Modeling, C#, Modeling, Mathematics, Quantitative Research, Physics, Agile Application..., Java, Android, Algorithms, Quantitative Analytics, Optimization, Analysis, Agile Methodologies, Data Visualization, Cloud Computing, High Performance...
Education
University of Southern California 1996 — 2002
Ph.D., Theoretical Physics & Mathematics
University of Southern California 1998 — 2001
M.S., Computer Network Security
Moscow Institute of Physics and Technology (State University) (MIPT) 1991 — 1996
B.S., Physics & Mathematics
Moscow Institute of Physics and Technology (State University) (MIPT) 1991 — 1996
B.S., Physics & Mathematics
Saatchi & Saatchi LA February 2014 - Present
Demand Media August 2012 - January 2014
J.D. Power and Associates November 2007 - August 2012
Fox Broadcasting Company February 2005 - November 2007
LegalZoom 2004 - 2005
Skills
Quantitative Research, Analytics, Audience Measurement, Market Research, Customer Insight, Segmentation, Marketing Research, Qualitative Research, Online Research, Data Analysis, Questionnaire Design, Survey Design, SPSS, Competitive Analysis, Analysis, Competitive Intelligence, Survey Research, Advertising Research, Strategy, Strategic Insights
Education
University of California, Los Angeles 1999 — 2003
Bachelor of Arts (B.A.), Mass Communication Major, English Minor
J.D. Power and Associates 2012 - 2014
J.D. Power and Associates 2005 - 2012
J.D. Power and Associates 1996 - 2005
The Lovelace Family Limited (Greeting Card & Gift Manufacturer) 1992 - 1996
Skills
Management, Market Research, Marketing Research, Event Management, Analytics, Competitive Analysis, Customer Insight, Customer Experience, Customer Satisfaction, Quantitative Research, Creative Writing, Strategy, Online Research, Customer Satisfaction..., Leadership, Segmentation, CRM, Customer Retention, Marketing Strategy, Blogging, Strategic Planning, Data Analysis, Survey Design, Market Analysis, Social Media Marketing, Time Management, Marketing, Business Strategy, Analysis, Cross-functional Team..., Social Media, Competitive Intelligence, Qualitative Research, Business Planning, Focus Groups, Lead Generation, Questionnaire Design, Performance Improvement, Product Development, Contact Center..., Employee Training, Writing, Team Leadership, Strategic Communications
Education
University of California, Santa Barbara 1986 — 1990
BA, English Language and Literature, emphasis in Creative Writing
The University of Birmingham 1988 — 1989
English Literature
University of California, Irvine
Novel Writing Curriculum, Advanced Novel Writing
University of California, Los Angeles
Certificate in Screenwriting, Screenwriting
ASR Construction January 2014 - Present
Landscape Development, Inc. March 2013 - September 2013
American Heritage Landscape LP February 2011 - February 2013
ValleyCrest Companies May 2009 - January 2011
GoEngineer, Inc October 2008 - March 2009
Canon Business Solutions, Inc October 2006 - July 2008
EEG Institute May 2003 - April 2006
J.D. Power and Associates July 2002 - May 2003
Skills
Customer Service, Proposal Writing, Cold Calling, Promotions, Account Management, Sales Management, Event Planning, Customer Relations, PowerPoint, Contract Negotiation, New Business Development, Strategic Planning, Social Media, Forecasting, Negotiation, Marketing Strategy, Problem Solving, Public Speaking, Consultative Selling, Advertising, Marketing Communications, Coaching, Salesforce.com, Team Building, Business Strategy, Budgeting, Selling, Budgets, Operations Management, Contract Management, Project Planning, Sales Operations, Customer Satisfaction, Competitive Analysis, Landscaping, Budget Monitoring, Client Development, Client Liaison, Customer Retention, Landscape Design, Landscape Maintenance, Landscape Management, Marketing, Landscape Planning, Professional Experience, Project Delivery, Project Management, Sales
Education
University of California, Santa Barbara
Bachelor of Arts, Sociology
J.D. Power and Associates November 2012 - Present
DCRealestate.com January 2012 - November 2012
National Institutes of Health January 2009 - December 2011
United States Senate August 2003 - July 2009
Skills
Management, Analysis, Program Management, Government, Strategic Planning, Strategy, Public Policy, Project Management, Leadership, Research, Policy Analysis, Community Outreach, Public Speaking, Strategic Communications, Marketing, Market Research, Analytics, Politics, Data Analysis
Education
The University of Texas at Austin 1999 — 2003
Special Olympics World Games Los Angeles 2015 February 2014 - Present
Los Angeles Consular Corps June 2012 - July 2014
OTX March 2010 - June 2011
J.D. Power and Associates August 2003 - March 2010
Skills
International Relations, SPSS, Analysis, Quantitative Research, Statistics, Management, Qualitative Research, Public Policy, Data Analysis, Research, Public Speaking, Community Outreach, Policy Analysis, Nonprofits, Report Writing, Survey Design, Event Planning
Education
University of Southern California 2012 — 2013
Master of Public Administration (MPA), Public Administration
Pepperdine University 2002 — 2004
B.S., B.A, Business Administration, Spanish
SNI Technology May 2014 - Present
J.D. Power and Associates May 2012 - November 2013
Michigan State University September 2011 - May 2012
Rampart High School July 2011 - August 2011
Graham Advertising May 2010 - August 2010
United States Soccer July 2000 - September 2009
Amway/Manpower May 2007 - July 2009
Michigan State University January 2009 - May 2009
Michigan State University January 2008 - June 2008
Skills
Microsoft Excel, Marketing Research, Microsoft Office, SPSS, Leadership, mTAB, PowerPoint, Data Analysis, Statistics, Market Research, Research, Qualitative Research, Word, Social Media, Questionnaire Design, SAS, Social Media Marketing, Technical Recruiting, Corporate Recruiting, Temporary Staffing, Executive Staffing, Permanent Staffing, Networking, Social Networking
Education
Michigan State University 2011 — 2014
MS, Marketing Research
Michigan State University 2007 — 2012
BA, Marketing
Ipsos April 2013 - Present
NAVISTAR September 2010 - October 2012
SYNOVATE March 2007 - May 2009
HEALTH NET OF CALIFORNIA April 2006 - March 2007
J.D. POWER AND ASSOCIATES May 2004 - April 2006
BMC SOFTWARE September 1999 - March 2003
J.D. POWER AND ASSOCIATES February 1997 - August 1999
ISRAELI AIR FORCE January 1989 - December 1991
Skills
Team Leadership, English, Market Penetration, Up-selling, Analysis, Project Management, Market, Competitive Intelligence, Segmentation, Marketing Research, Customer Insight, Market Research, Competitive Analysis, Market Analysis, Analytics, Market Intelligence, Quantitative Research, Positioning, Pricing, Data Analysis
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1994 — 1996
MBA, Marketing
Open University of Israel 1989 — 1993
BA, History and Political Science
Starbucks Coffee Company 2011 - Present
US Airways 2008 - 2011
Waggener Edstrom Worldwide 2004 - 2008
Overture (now Yahoo!) 2000 - 2003
Lost Dog Communications (Nissan Account) 1997 - 2000
Porter Novelli (Nissan Account) 1995 - 1997
TBWA Chiat / Day (Nissan Account) 1993 - 1995
J.D. Power and Associates February 1992 - November 1993
Nissan North America May 1991 - August 1991
Apple Computer, Inc. 1988 - 1991
Skills
Public Relations, Media Relations, Corporate Communications, Digital Strategy, Internal Communications, Crisis Communications, Executive Communications, Communication Training, Message Development, Digital Media, Leadership, Content Strategy, Messaging, Facebook, Press Releases, Social Media, Marketing Communications, Strategic Communications, Marketing Strategy, Integrated Marketing, Corporate Social..., Social Media Marketing, Digital Marketing, Copywriting, Publicity, Speech Writing, Advertising, Reputation Management, Public Affairs, Newsletters, Marketing Research, Blogging, Corporate Branding, Communications Planning, Brand Awareness, New Media, Content Development, Thought Leadership, Brand Management, Brand Development, Crisis Management, Campaigns, Social Networking, Sponsorship, Web Content, Social Media Measurement, Content Management, Spokesperson, Online Marketing, Strategic Partnerships
Education
University of Southern California 2000 — 2002
MBA
Syracuse University 1988 — 1991
BS, Public Relations
U.S. National Transportation Safety Board (NTSB)
Certificate, Airline Disaster Communications Management
Starbucks Support Center
Starbucks Coffee Master
Pacific Palisades High School 1985 — 1987
Colegio Jorge Washington
Great Place to Work Institute November 2014 - Present
Great Place to Work Institute January 2012 - Present
Great Place to Work Institute August 2010 - January 2012
Great Place to Work Institute March 2000 - August 2010
J.D. Power and Associates July 2008 - March 2010
JD Power and Associates June 2007 - July 2008
Great Place to Work Institute March 2000 - January 2007
Skills
Market Research, Management Consulting, Strategy, Management, Project Management, Leadership, Training, Analytics, Analysis, Strategic Planning, Organizational..., Competitive Analysis, CRM, Change Management
Education
San Francisco State University, College of Business 1998 — 2002
Bachelor of Science (B.S.), Business Administration and Management
Epsilon January 2015 - Present
Epsilon Targeting January 2011 - January 2015
J.D. Power and Associates 2009 - December 2010
Service By Air 2006 - 2009
Kraft Foods 1998 - 2001
ARRIS 1995 - 1998
ARRIS 1994 - 1995
Dictaphone 1992 - 1994
Skills
Marketing, Customer Satisfaction, Social Media, Social Media Marketing, Contract Negotiation, Customer Service, Competitive Analysis
Education
Texas A&M University 1988 — 1992
Bachelor, Marketing and Journalism
IMPACT Group August 2015 - Present
Independent April 2015 - August 2015
Express Scripts February 2014 - April 2015
Polaris Assessment Systems, Inc. December 2013 - February 2014
Right Management August 2013 - February 2014
Dorey-Reagan & Associates October 2013 - December 2013
CSC May 2013 - October 2013
Right Management August 2012 - August 2013
Wayne State University May 2011 - May 2013
J.D. Power and Associates June 2012 - August 2012
Skills
Talent Management, Data Analysis, SPSS, Qualitative Research, Survey Design, Organizational..., Analysis, Leadership, Psychometrics, Statistics, Microsoft Excel, Project Management, Assessment Center, Quantitative Research, Personal Development, Interviews, Market Research, Management, Psychological Assessment, Personnel Selection, Minitab, MBTI, Training, Leadership Development, Employee Engagement, Performance Management, Succession Planning, Talent Acquisition
Education
Wayne State University 2010 — 2012
Master of Arts (M.A.), Industrial and Organizational Psychology
Michigan State University 2003 — 2007
Bachelor of Arts (B.A.), Psychology
CBS Corporation January 2014 - February 2015
CBS Radio January 2013 - January 2014
CBS Radio June 2012 - December 2012
CBS Radio September 2011 - June 2012
Askar Brands November 2010 - June 2011
J.D. Power and Associates July 2010 - November 2010
Griffin Consulting September 2009 - December 2009
Skills
Digital Marketing, Social Media, Marketing Communications, Marketing, PowerPoint, Sales Presentations, Local Marketing, Web Marketing, Digital Advertising, Integrated Marketing, Market Research, Project Management, Project Coordination, Advertising, Interactive Advertising, Interactive Media, Online Advertising, Radio, Facebook, Social Networking, Social Media Marketing, Brand Development, Account Management, Marketing Research, New Media, Digital Media, Digital Strategy, Google Analytics, Media Planning, Press Releases, Media Buying, Advertising Sales, Email Marketing, Online Marketing, Mobile Marketing, Interactive Marketing, Sponsorship, Lead Generation, Direct Marketing, SEM, PPC, Radio Advertising, Relationship Marketing, Mobile Advertising, SEO, Google Adwords, Brand Awareness, Web Analytics, DoubleClick, Copywriting
Education
Oakland University 2008 — 2011
BS, Marketing
Western Michigan University 2004 — 2006
Undergraduate Degree, literature, management and mathematics
Novi High School 2000 — 2004
Bellomy Research, Inc. July 2013 - Present
J.D. Power and Associates April 2010 - June 2013
J.D. Power and Associates September 2007 - April 2010
Skills
SPSS, mTAB, Survey Design, Cross-functional Team..., Strategy, Market Research, Project Management, Qualitative Research, Quantitative Research, Data Mining, Program Management, Customer Insight, Leadership, Analytics
Education
Michigan State University 2003 — 2007
Bachelor of Science (B.S.), Marketing
officeLOCALE Inc. February 2002 - Present
J.D. Power and Associates 1998 - 2002
Skills
Digital Printing, International Shipping, FedEx, Notary Public, Shredding, Signs, Business Cards, VirtualBox, Small Business Marketing, Fingerprinting, Coworking, Video Conferencing, Conference Coordination, Copying, USPS, Architectural Drawings, Notepads, Job Scanning, Rubber Stamps, Graphic Design, Flyer Design, Banners, Laminating, Advertising, Brochures, Budgets, Coaching, Customer Service, Entrepreneurship, Email Marketing, Flyers, Graphics, Logistics, Logo Design, Management, Marketing, Marketing Strategy, Negotiation, New Business Development, Notary, Online Marketing, Passport, Posters, Print Management, Public Speaking, Retail, Sales, Sales Management, Small Business, Social Media
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1998 — 2000
MBA, International Business & Economics
Haven Hills Domestic Violence Shelter July 2014 - Present
Kaiser Permanente Medical Center June 2014 - June 2015
k9 Connection April 2014 - July 2014
Interfaith Community Shelter January 2014 - March 2014
Montecito Assisted Living January 2014 - March 2014
Southwestern Counseling Center September 2013 - March 2014
Southwestern College January 2010 - October 2013
Film • TV • Video March 2006 - January 2010
New Earth Records 2004 - 2005
J.D. Power and Associates 2002 - 2004
Skills
Mental Health Counseling, Art Therapy, Art, Graphic Design, Video, Adobe Creative Suite, Photoshop, Video Editing
Education
Southwestern College (NM)
Master's degree, Art Therapy/Counseling
University of Colorado Boulder
B.A. Fine Art
ForeSee October 2014 - April 2015
Team Detroit January 2014 - October 2014
J.D. Power and Associates February 2013 - December 2013
Market Strategies International May 2012 - February 2013
Skills
Market Research, SPSS, Data Analysis, Marketing Research, Quantitative Research, Statistics, SAS, PowerPoint, Qualitative Research, Microsoft Office, Customer Satisfaction, Marketing, Sawtooth, Factor Analysis, Logistic Regression, Custom Tables, Forecasting, Customer Insight
Education
Michigan State University 2012 — 2012
Master's of Science, Marketing Research, 3.8
The Eli Broad College of Business 2007 — 2011
Bachelor of Arts, Marketing, 3.3
J.D. Power and Associates April 2010 - Present
St. Joseph Mercy Oakland June 2009 - January 2013
Towne Mortgage Company October 2009 - April 2010
St. Joseph Mercy Oakland January 2009 - June 2009
St. Joseph Mercy Oakland January 2008 - June 2008
Skills
Marketing, Marketing Research
Education
Walsh College 2010 — 2013
MBA, Project Management
Oakland University 2003 — 2008
Bachelor of Science, Marketing
Motor & Equipment Remanufacturers Association January 2011 - Present
Original Equipment Suppliers Association May 2006 - December 2010
U.S. Auto Group 2003 - 2006
J.D. Power and Associates 2002 - 2003
PwC 2000 - 2002
Valeo 1998 - 2000
Freudenberg-NOK 1995 - 1998
NTN Bearing Corporation of America 1993 - 1995
Thomson Industries, Inc 1990 - 1993
Westinghouse Electric Company 1989 - 1990
Skills
Strategic Planning, Competitive Analysis, Automotive, Program Management, Start-ups, Business Planning, Sales, Business Strategy, Product Development, Continuous Improvement, Forecasting, Sales Management, Marketing, Cross-functional Team..., Strategy, Lean Manufacturing, Marketing Strategy, Manufacturing, Management Consulting, Integration, New Business Development, Business Development, Mergers, Operational Excellence, Six Sigma, Global Business..., Mergers & Acquisitions
Education
Michigan State University - The Eli Broad Graduate School of Management
MBA
Stony Brook University
BE, Mechanical Engineering
Stony Brook University
BA, Economics
NADA Dealer Academy
General Dealership Management
J.D. Power and Associates June 2012 - Present
Consolidated Electrical Distributors 1998 - May 2012
Great Western Bank 1991 - 1998
Skills
Visual Studio, .NET, ASP.NET AJAX, JavaScript, Microsoft BI Suite, Data Analytics, Microsoft SQL Server, Database Applications, .Net Framework, C# and C++ .Net, T-SQL Stored Procedures, Client/server, HTML/CSS, SDLC: From design to..., Data Warehousing, SQL
Education
UCSB
Bachelor of Science (BS), Applied Mathematics
DataDirect Networks April 2010 - Present
CyberSearch/Blue Rhino Group September 2009 - December 2009
Move, Inc. September 2008 - March 2009
T2 Technology Group, LLC February 2008 - September 2008
St. Jude Medical December 2003 - January 2008
J.D. Power and Associates April 1998 - August 2003
Dentsply April 1994 - June 1997
Skills
Storage, Microsoft Exchange, Windows Server, Active Directory, Disaster Recovery, Cloud Computing, Troubleshooting, Data Center, Security, Servers, Citrix, SharePoint, Hardware, System Administration, Windows 7, Storage Area Networks, Technical Support, IT Operations, Enterprise Software, Virtualization, Networking, VPN, Software Documentation, Integration, IT Service Management, Blackberry Enterprise..., IT Management, Visio, Information Technology, Windows, Infrastructure, Laptops, VMware, System Deployment, Server Administration, Hyper-V, Information Security, Operating Systems
Education
San Diego State University-California State University
BS
Ulysses S. Grant High School
Fairhaven Solutions, LLC 2000 - Present
Abercrombie & Fitch September 2014 - Present
The Home Depot July 2013 - Present
Heartland Payment Systems February 2014 - December 2014
Vantiv August 2014 - September 2014
Liberty Mutual Insurance October 2013 - December 2013
J.D. Power and Associates August 2012 - December 2013
Truven Health Analytics September 2013 - November 2013
Grange Insurance July 2012 - April 2013
The Columbus Dispatch July 2012 - September 2012
Skills
Agile Transformation..., Agile Methodologies, Scrum, SAFe, XP, Kanban, Software Development..., SDLC, Business Transformation, Process Improvement, Agile Project Management, Program Management, Project Portfolio..., Software Project..., Business Analysis, Software Development, Business Process Design, Requirements Gathering, Requirements Analysis, PMO, Business Process, Analysis, Waterfall, Enterprise Software, Strategy, Outsourcing, Project Management, Testing, PMP, RUP, Mentoring, Business Intelligence, Process Simulation, Project Planning, Change Management, Continuous Improvement, Enterprise Architecture, Process Engineering, OOP, SOA, Visio, MS Project, IT Strategy, Quality Assurance, Project Delivery, Java, Business Process..., Leadership, Agile, Process Development
Education
Wright State University 1983 — 1986
Masters, Systems Engineering, Engineering, Computer Science
Ohio Northern University 1979 — 1983
B.S. Engineering and Computer Science, Computer Science, Engineering
TEGNA, formerly Gannett January 2013 - Present
Nexant May 2011 - December 2012
Platts February 2007 - April 2011
J.D. Power and Associates May 2003 - February 2007
Pepperdine University September 1999 - April 2003
Colorado Office of Economic Development and International Trade May 2001 - August 2001
London International Program Office September 2000 - May 2001
Skills
Market Research, Competitive Analysis, Analysis, Analytics, Project Management, Management, Vendor Management, Business Strategy, Research, Report Writing, Customer Satisfaction, Editing, Market Analysis, Data Analysis, Marketing Research
Education
Pepperdine University 1999 — 2003
B.A, Organizational Communication; English history; art and music;, German history, language and culture
J.D. Power and Associates April 2011 - Present
Ipsos September 2009 - March 2011
J.D. Power and Associates May 2005 - September 2009
Skills
Data Analysis, Questionnaires, Marketing Research, Segmentation, Qualitative Research, Statistics, Strategic Planning, Primary Research, Focus Groups, Customer Insight, Research, Report Writing, SPSS, Marketing, Analytics, Quantitative Research, Questionnaire Design, Advertising Research, Survey Design, Competitive Intelligence, Market Research, Survey Research
Education
Pepperdine University 2002 — 2006
B.A., Advertising
Rhode Solutions, Inc. December 2011 - January 2013
General Motors August 2011 - December 2011
MORPACE International June 2011 - August 2011
Independent Contractor January 2011 - June 2011
J.D. Power and Associates September 2010 - December 2010
Kelly Services November 2009 - October 2010
Holly Area Schools August 2005 - June 2010
Oakland University February 1993 - 2007
Maritz Research July 1999 - December 2000
RDA Group July 1996 - July 1999
Skills
SPSS, Microsoft Office, Market Research, Quantitative Research, Qualitative Research, Survey Design, Data Analysis, Customer Insight, Report Writing, Competitive Intelligence, Research Design, Customer Satisfaction, PowerPoint, Proposal Writing, Policy Analysis, Microsoft Excel, Process Improvement, Analysis, Management, Marketing Research, Questionnaire Design, Research
Education
Oakland University 1993 — 1995
MPA, Public Administration
University of Windsor 1992 — 1993
BA, Political Science
University of Guelph 1985 — 1988
Western University
east elgin secondary school
ProQuest 2012 - Present
J.D. Power and Associates July 2006 - March 2012
Target Software December 2004 - July 2006
Forrester Research May 1998 - November 2004
Mainspring Communications 1996 - 1998
Thomson Reuters 1992 - 1996
BARRA 1989 - 1992
Skills
Vendor Relations, Architecture, Web 2.0, Linux, Due Diligence, User-centered Design, Business Intelligence, Cloud Computing, Agile, SaaS, IT Strategy, Mobile, E-commerce, Product Management, Vendor Management, Enterprise Architecture, Business Analysis, Software Development, Business Strategy, Strategic Planning, Team Leadership, Executive Management, Customer Relations, Salesforce.com, Security, Analytics, Application Development, Data Warehousing, Scrum, CIOs, Negotiation, Enterprise Software, SDLC, Software Project..., CRM, Customer Service, Agile Methodologies, Mobile Devices, IT Management, Market Research, Cross-functional Team..., ITIL, Outsourcing, Strategy, Telecommunications, Start-ups, Program Management, Professional Services, Leadership, Agile Project Management
Education
Center for Creative Leadership (CCL) 2001 — 2001
Harvard Business School - Executive Education 2000 — 2000
Middlebury College 1982 — 1986
BA, Physics
Academy Mortgage Corporation August 2015 - Present
RugStreet December 2013 - August 2015
InMaricopa February 2010 - December 2013
J.D. Power and Associates April 2008 - April 2009
J.D. Power and Associates 2000 - 2004
Skills
Survey Design, Customer Insight, Marketing Research, Quantitative Research, Advertising Research, Market Research, Competitive Intelligence, Consumer Behaviour, Segmentation, Social Media, Marketing, Questionnaire Design, Social Media Marketing, Focus Groups, Digital Marketing, Presentation Development, Market Analysis, CRM, Analytics, Primary Research, Competitive Analysis, Online Research, Survey Research, Secondary Research, Market Intelligence, Positioning, Client Services
Education
Oakland University 1994 — 1999
BS, Marketing
J.D. Power April 2014 - Present
J.D. Power and Associates April 2013 - April 2014
RDA Group November 2011 - April 2013
Amway November 2010 - November 2011
Dream Careers Inc. September 2009 - August 2010
Michigan State University August 2006 - August 2010
Hall and Partners June 2009 - August 2009
Campus Den May 2006 - August 2006
Skills
SPSS, mTAB, Microsoft Office, Adobe Creative Suite, Dreamweaver, Press Releases, Marketing, Qualitative Research, Microsoft Excel, Advertising, Microsoft Word, Quantitative Research, Research, Newsletters, Editing, Access, InDesign, Adobe Acrobat, Survey Design, Focus Groups, PowerPoint, Data Analysis, Analysis, Project Management, Customer Service, Social Media, Market Research, Teamwork, Statistics, Process Improvement, Data Collection, Marketing Research, Analytics, Customer Insight, Report Writing, Online Research, Research Design, Communication, Segmentation, Questionnaire Design, Market Analysis
Education
Michigan State University 2005 — 2010
B.A., Marketing
Michigan State University 2005 — 2010
B.A., Advertising
Added Value May 2014 - Present
J.D. Power and Associates October 2011 - May 2014
San Diego State University January 2010 - May 2011
UCSB Visual Resources Collection January 2008 - June 2009
UC Santa Barbara April 2007 - June 2009
INT 20 2008 - 2008
Skills
Quantitative Analysis, Qualitative Research, SPSS, Survey Design, Excel, PowerPoint, Microsoft Excel, Project Management, Word, Outlook, Public Speaking, Microsoft Office, Research, Data Analysis, Analysis
Education
San Diego State University-California State University 2009 — 2011
MA, Communication
University of California, Santa Barbara 2005 — 2009
BA, Art History, Communication
Google February 2011 - Present
ShopWell December 2009 - December 2010
Subway August 2007 - August 2009
Emergent Game Technologies March 2006 - May 2007
J.D. Power and Associates December 2003 - December 2005
Agilent Technologies 2000 - 2003
Skills
Microsoft Excel, PowerPoint, Cross-functional Team..., Outlook, Leadership, Human Resources, Marketing, Start-ups, Management, Project Planning, Project Management, Program Management, Public Speaking, Customer Service
Education
Saint Mary's College of California 1996 — 2000
Bachelor's, Business Administration with an Honors Concentration in Financial Services
Hillsdale High School
J.D. Power and Associates January 2010 - May 2015
The McGraw-Hill Companies 2002 - May 2015
J.D. Power and Associates (The McGraw-Hill Companies) June 2007 - December 2009
The McGraw-Hill Companies, Information and Media Segment June 2005 - May 2007
McGraw-Hill Education (Macmillan) March 2004 - May 2005
The McGraw-Hill Companies, Associate Development Program September 2002 - March 2004
Greif Consulting 2000 - 2000
Accenture (Andersen Consulting) 1994 - 2000
Skills
Strategy, Brand Management, Income Statement, Consulting, Business Development, Database Marketing, Data Analysis, Turn Around Management, Event Management, Outsourcing, Business Strategy, Mergers, Strategic Planning, Leadership, Analytics, Strategic Partnerships, Management, Segmentation, Cross-functional Team..., Market Research, Competitive Analysis, Business Process..., Program Management, Marketing Research, Customer Insight, Management Consulting, Executive Management, Business Planning, Project Management, Process Improvement, Change Management, Marketing, Competitive Intelligence, New Business Development, CRM, Product Development
Education
University of Virginia - Darden Graduate School of Business Administration 2000 — 2002
MBA
Wesleyan University 1990 — 1994
BA, East Asian Studies
Middlebury College 1992 — 1992
Japanese, Summer Immersion Language Program
The Peddie School 1986 — 1990
Sirius XM Radio Inc. 2014 - Present
Hyundai Capital America 2011 - 2014
BI Worldwide 2007 - 2011
Ingram Micro 2004 - 2007
a small business 2003 - 2004
J.D. Power and Associates 1998 - 2003
Skills
Business Intelligence, Program Management, Analytics, Management, Project Management, Marketing Research, Customer Segmentation..., Marketing Strategy, Strategic Planning, Loyalty Programs, Customer Retention, Incentives, Product Marketing, Digital Marketing, Marketing Communications, Sales, Leadership, Marketing, Sales Operations, Cross-functional Team..., Sales Management, CRM, Product Management, Strategy, Customer Acquisition, Management Consulting, New Business Development, Forecasting, Account Management, Start-ups, SaaS, Customer Satisfaction, E-commerce, Business Planning, Analysis, Business Development, Product Development, Pricing, Strategic Partnerships, P&L Management, Go-to-market Strategy, Product Launch, Marketing Management, Executive Management, Team Management, Customer Experience, Business Analysis, Vendor Management, Process Improvement, Consulting
Education
Pepperdine University 2000 — 2002
MBA - Graziadio School of Business and Management
Hyundai Motor America March 2013 - Present
Search Optics 2010 - March 2013
Imagitas Pitney Bowes 2006 - 2010
J.D. Power and Associates 2004 - 2006
Aston Martin Jaguar Land Rover 1999 - 2004
Jaguar Cars, Inc. CDI 1998 - 1999
SRS Labs, Inc. 1997 - 1998
Lexus Division Toyota Motor Sales, USA, Inc. 1994 - 1997
Lexus Division Toyota Motor Sales, USA, Inc. 1990 - 1994
Toyota Motor Sales 1986 - 1990
Skills
SEM, Digital Marketing, Advertising, P&L Management, Sales Management, Automotive, Lead Generation, Marketing Strategy, New Business Development, Social Media, Automotive OEM..., Sales Enablement, Sales Operations, Sales Presentations, Sales Process, Marketing, Marketing Management, Digital Direct Marketing, Direct Marketing, Social Media Marketing, Product Marketing, Marketing Communications, Direct Sales, Email Marketing, Online Advertising, Visionary Leadership, Leadership, P&L Financial Management, Media Planning, Advertising Planning, Brand Developement, Program Development, Strategic Planning, Business Strategy, Business Planning, Needs Analysis, Technology Integration, Project Management, Versatile Problem Solver, Problem Management, Problem Solving, Training / Development, Training, SEO, Display Advertising, Social Networking, Sales, B2B Marketing, B2B2C, Strategic Leadership
Education
San Diego State University-California State University
B.S., Business Administration Marketing
Triage Consulting Group July 2015 - Present
Triage Consulting Group September 2014 - June 2015
Triage Consulting Group August 2010 - August 2014
MarkSithi DJ Entertainment April 2006 - December 2010
Triage Consulting Group April 2010 - August 2010
Triage Consulting Group May 2007 - March 2010
Triage Consulting Group January 2008 - August 2009
Triage Consulting Group August 2005 - May 2007
A.G. Edwards & Sons, Inc. October 2003 - April 2005
J.D. Power and Associates June 2002 - July 2003
Skills
Entrepreneurship, Corporate Social..., Healthcare, College Recruiting, Data Analysis, Financial Modeling, Financial Analysis, Healthcare Consulting, Business Strategy, Competitive Analysis, Access, Market Research, Project Management, Cross-functional Team..., Strategic Planning, Research, Process Improvement, Analytics, Healthcare Information..., Business Development, Consulting, PowerPoint, Microsoft Excel, DJ, Interviews, Healthcare Reimbursement, US Healthcare, Management, Program Management, Revenue Cycle, Marketing, Finance
Education
University of California, Berkeley - Walter A. Haas School of Business 2001 — 2005
Bachelor of Science (B.S.), Business Administration, Cum laude
University of California, Berkeley 2001 — 2005
Bachelor of Arts (B.A.), Economics, Cum laude
Empiritas January 2014 - Present
AutoNation 2009 - March 2014
DealerTrack 2009 - 2009
JMsolutions 2007 - 2009
JM Family Enterprises 2007 - 2009
Reynolds and Reynolds 2005 - 2007
J.D. Power and Associates 2004 - 2005
Skills
Automotive, Customer Satisfaction, Competitive Analysis, Analytics, Salesforce.com, Account Management, Cross-functional Team..., Product Management, Strategic Planning, Team Building, Forecasting, Analysis, Process Improvement, CRM, Business Intelligence, Strategy, Automotive Aftermarket, Sales Process, Inventory Management, Retail, Business Development, Vehicles, Automobile, New Business Development, Dealers, Business Strategy, Profit, Pricing, Sales Operations, Parts, Marketing, Dealer Management, B2B, Sales Management, Operations Management, Business Planning, Selling, Customer Retention, Sales
Education
University of Florida 2014 — 2016
Master of Business Administration (MBA)
Northwood University 2000 — 2004
Bachelor's degree, Business Management and Automotive Marketing
English Program in Korea (EPIK) August 2013 - August 2014
Chandler Unified School District April 2013 - June 2013
Sequoia Elementary School March 2012 - May 2012
American Leadership Academy October 2011 - March 2012
Japan Exchange and Teaching Program(me) (JET) August 2009 - August 2011
J.D. Power and Associates August 2005 - July 2009
Ford Motor Company November 2004 - June 2005
Detroit Tigers May 2004 - October 2004
Skills
Press Releases, Media Relations, Market Research, Social Media, Organizing, Meeting Deadlines, International Education, Education, Lesson Planning, Marketing Research, Translation, Japanese, Teaching English as a..., Spanish, New Media, Video, SPSS, Editing, Survey Design, Public Speaking, Qualitative Research, Photoshop, Corporate Communications, Intercultural..., Research, Analysis, Microsoft Office, Crisis Communications, Public Relations, English, Blogging, Japanese culture, Interviews, International Relations, Journalism, Online Research
Education
Oxford TEFL 2013 — 2013
Trinity College London Certificate in TESOL, Education, Passed
Michigan State University 2000 — 2004
Bachelor of Arts, Advertising/Public Relations
MarketShare January 2015 - Present
MarketShare September 2013 - December 2014
Deloitte November 2012 - September 2013
Deloitte September 2011 - November 2012
Deloitte June 2010 - August 2010
J.D. Power and Associates July 2008 - July 2009
J.D. Power and Associates June 2007 - June 2008
J.D. Power and Associates February 2006 - May 2007
DaimlerChrysler May 2005 - February 2006
DaimlerChrysler June 2003 - May 2005
Skills
Analytics, Strategy, Business Strategy, Cross-functional Team..., Management Consulting, Segmentation, Marketing Strategy, Business Intelligence, Competitive Intelligence, Predictive Modeling, Competitive Analysis, Pricing Strategy, Business Analytics, Predictive Analytics, Pricing, Quantitative Analytics, Demand Forecasting, Pricing Analysis, Modeling, Mathematical Modeling, Business Modeling
Education
Northwestern University - Kellogg School of Management 2009 — 2011
MBA, Management & Strategy, Marketing, Managerial Economics, Analytical Consulting
University of Michigan 2003 — 2004
Master of Science (MS), Mechanical Engineering
University of Michigan 1999 — 2003
Bachelor of Science (BS), Mechanical Engineering
General Motors 2007 - Present
Power Information Network, an Affiliate of JD Power and Associates 2002 - 2007
J.D. Power and Associates 2002 - 2005
Skills
Automotive, Market Research, Data Analysis, Economics, Forecasting, Statistics, Analysis, SAS, Predictive Analytics, Econometrics, Analytics, Statistical Modeling, Financial Analysis, Predictive Modeling, Competitive Analysis, Market Analysis, Product Development, Financial Modeling, Stata
Education
Wayne State University 1996 — 2001
Ph.D, Economics
Peking University 1987 — 1991
Bachelor, Economics
J.D. Power and Associates Director Automotive Retail ResearchJ.D. Power and AssociatesMarch 2004 - Present
Morpace International 2001 - 2004
Education
Stony Brook University
Hall & Partners January 2007 - Present
J.D. Power and Associates 2005 - 2006
Skills
Advertising Research, Customer Insight, Quantitative Research, Segmentation, Consumer Behaviour, Marketing Research, Market Research, Questionnaire Design, Brand Equity, Online Research
Education
Northern Michigan University 1999 — 2004
Bachelor of Science, Economics
Princess Cruises June 2015 - Present
Princess Cruises May 2010 - June 2015
Princess Cruises August 2007 - May 2010
J.D. Power and Associates March 2007 - August 2007
J.D. Power and Associates March 2005 - March 2007
Economic Roundtable March 2003 - March 2005
Skills
Marketing Research, Market Research, Market Research Project..., Qualtrics, Google Analytics, Web Analytics, A/B Testing, Analytics, Text Analytics, Data Analysis, Analysis, Competitive Analysis, SPSS, Questionnaire Design, Research, Cruises, Survey Design, Statistics, Reporting & Analysis, Business Objects, Social Media Monitoring, Web Usability, Microsoft Office, Geography, Economic Development, Report Writing, Presentations, Customer Insights, Quantitative Research, Qualitative Research, Survey Research, Customer Insight
Education
University of California, Los Angeles 1996 — 2005
Ph.D., Economic Geography
University of California, Los Angeles 1993 — 1995
MA, Economic Geography
University of California, Los Angeles 1990 — 2003
BA, Geography
Wellpoint June 2010 - Present
Kaiser Permanente May 2008 - June 2010
J.D. Power and Associates 1997 - 2007
JD Power and Associates 1997 - 2007
Skills
Segmentation, SAS, Analytics, Data Analysis, Statistics, Data Mining, Predictive Analytics, Forecasting, Statistical Modeling, Business Intelligence, Predictive Modeling, Web Analytics, Quantitative Analysis, SQL, Modeling, Excel, Analysis, Healthcare, Optimization, Market Research, SAS programming, Business Analytics, Marketing Analytics, Database Marketing, Customer Insight, Customer Analysis
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1999 — 2000
Master, Business Administration
University of California, Santa Barbara 1995 — 1996
J.D. Power and Associates February 2012 - Present
J.D. Power and Associates January 2011 - February 2012
DLC December 2006 - January 2011
Gemstar-TV Guide November 2005 - December 2006
Skills
Financial Analysis, Financial Modeling, Financial Reporting, Analytics, Finance, Forecasting, Accounting, Analysis, Strategy, Competitive Analysis
Education
University of California, Los Angeles - The Anderson School of Management
(MBA)
University of California, Los Angeles
(B.A.)
J.D. Power and Associates - The McGraw Hill Companies 1997 - Present
J.D. Power and Associates 1997 - 2007
Skills
Competitive Intelligence, Customer Insight, Questionnaire Design, Focus Groups, Segmentation, Survey Design, Market Analysis, Online Research, Consumer Behaviour, Quantitative Research, Marketing Research, Market Research, Strategy, Data Analysis, Management, Advertising Research, Analytics, Process Improvement, Qualitative Research, Automotive, Program Management
Education
Michigan State University 1993 — 1997
BA, International Relations - James Madison College
comScore, Inc. April 2013 - Present
comScore, Inc. March 2012 - March 2013
comScore, Inc. August 2010 - March 2012
comScore, Inc. October 2007 - July 2010
J.D. Power and Associates August 2006 - September 2007
J.D. Power and Associates June 2004 - July 2006
JD Power and Associates July 2003 - May 2004
Skills
Quantitative Analysis, Quantitative Research, Qualitative Research, Survey Design, Project Execution, Client Service, Supervisory Skills, Online Research, Research Design, Time Management, Project Planning, Audience Measurement, Advertising Research, Social Media Measurement, Data Analysis, Analytics, Team Management, Teamwork, Business Development, Marketing Research, Online Advertising, Client Services, Customer Insight
Education
DePaul University 2012 — 2013
MBA, Concentration in Brand Management
Oakland University 1999 — 2004
Bachelor of Science, Marketing
UC San Diego September 1997 - Present
DAO Consulting September 2009 - May 2011
J.D. Power and Associates 2006 - 2009
GfK 2003 - 2006
Alternative & Innovative Marketing March 2002 - October 2002
Skills
Bilingual-Spanish, Research Project..., Teaching, Training & Development, Team Management, Business Intelligence, Customer Service, Data Analysis, Education, Microsoft Office, New Business Development, Organizing, Strategic Planning, Problem Solving, Qualitative Research, Research, t, u, v, Word, x, Marketing, Project Management, Strategy, Microsoft Word, Management, Market Research
Education
San Diego State University-California State University 1999 — 2003
MBA, Marketing
University of California, Santa Barbara
B.A, History and English
J.D. Power and Associates 2006 - Present
JD Power and Associates February 2006 - June 2008
Skills
Microsoft SQL Server, SDLC, SQL, Software Development, Agile Methodologies, C#, E-commerce, Web Applications, SaaS, Business Analysis, Software Project..., Web Services, Cloud Computing, Business Intelligence, Scrum, Requirements Analysis, .NET, SOA, Agile Project Management, ASP.NET, XML, Data Warehousing, Enterprise Architecture
Education
Thapar Institute of Engineering and Technology 1985 — 1987
AIM Consulting Group July 2014 - Present
VSolvIT August 2013 - July 2014
J.D. Power and Associates November 2012 - July 2013
AIA Surety May 2008 - April 2012
Countrywide August 2004 - May 2008
CALLIPSO/CNM Networks November 2000 - June 2004
Option Software Systems, Inc October 1998 - November 2000
Skills
C#, Web Applications, ASP.NET MVC, .NET, ASP.NET, JavaScript, Microsoft SQL Server, SQL, Software Design Patterns, Databases, Database Design, SSRS, jQuery, Web Services, Agile Methodologies, Scrum, Continuous Integration, TeamCity, WCF, Git, NHibernate, Unit Testing, Virtualization, VirtualBox, VMware, Java, VB.NET, SOLID Principles, SOAP, RESTful WebServices, Ruby on Rails, Jenkins, Phusion Passenger, Capistrano
Education
Western Kentucky University 1994 — 1998
Computer Science
Riverside Community College 1989 — 1992
A.A, Accounting
(USTA) United States Tennis Association February 2015 - Present
(USTA) United States Tennis Association February 2013 - February 2015
United States Tennis Association May 2007 - February 2013
Vertrue Incorporated August 2006 - October 2006
Brooks Brothers August 2003 - August 2006
ANSAC June 2002 - August 2003
J.D. Power and Associates June 2000 - June 2001
Skills
Email Marketing, PowerPoint, Excel, Social Media Marketing, Social Media, Direct Marketing, Digital Marketing, Sports Marketing, Advertising, Marketing Strategy, Marketing Communications, Facebook, Online Advertising, Marketing, Public Relations, Sports, Microsoft Office, Strategic Planning, Integrated Marketing, Online Marketing
Education
Sacred Heart University 1996 — 2000
BS, Business Administration
MarketShare September 2011 - May 2014
J.D. Power and Associates June 2007 - September 2007
Skills
Econometrics, Time Series Analysis, Analytics, Economics, Statistics, Segmentation, Consumer Behaviour, Applied Behavior..., Eviews, Analysis
Education
The Ohio State University 2009 — 2014
Doctor of Philosophy (Ph.D.), Agricultural, Environmental and Development Economics
The Ohio State University 2008 — 2009
M.A, Economics
University of California, Irvine 2005 — 2008
B.A, Quantitative Economics
Robert Bosch April 2011 - Present
Robert Bosch November 2007 - March 2011
Robert Bosch February 2004 - October 2007
Detroit Diesel November 2002 - February 2004
J.D. Power and Associates May 2001 - October 2002
Skills
Market Research, Financial Analysis, Analysis, Budgets, Business Planning, Management, Cross-functional Team..., SAP, Automotive
Education
University of Michigan-Dearborn 2005 — 2010
MBA, International Business
University of Michigan-Dearborn 1999 — 2001
BBA, Marketing
Schoolcraft College 1997 — 1999
Transfer Program
J.D. Power and Associates Director, SourcingJD Power and Associates2003 - Present
Ryder System 1987 - 2002
Skills
Marketing Research, Market Research, Sourcing, Quantitative Research, Customer Insight, Online Research
Education
University of California, Los Angeles 1975 — 1979
J.D. Power April 2014 - Present
J.D. Power and Associates October 2012 - April 2014
J.D. Power and Associates August 2011 - October 2012
Detroit One Stop Service Center (a Michigan Works! Agency) operated by Ross IES September 2010 - August 2011
Detroit One Stop Service Center (a Michigan Works! Agency) operated by Ross IES July 2010 - September 2010
Detroit One Stop Service Center (a Michigan Works! Agency) operated by Ross IES November 2009 - July 2010
Detroit Healthcare Career Center operated by Oakland University and Detroit Medical Center July 2008 - September 2009
Detroit Healthcare Career Center operated by Oakland University and Detroit Medical Center December 2007 - July 2008
Skills
Survey Design, Quantitative Research, SPSS, Program Evaluation, Survey Research, Qualitative Research, Report Writing, Data Analysis, Community Outreach, Policy Analysis, Statistics, Non-profits, Public Speaking, Data Collection, Focus Groups, Economic Development, Research Design, Fundraising, Program Development, Questionnaire Design, Quantitative Analytics, Training, Marketing Research, Market Research, Customer Insight, Research, Case Managment, Questionnaires, Analytics, Primary Research, Survey Methodology, mTAB, Career Development, Online Research, Technical Writing, Consumer Behaviour, Social Research, Editing, Teaching, PowerPoint, Literature Reviews, Secondary Research, Grants
Education
Oakland University 2008 — 2009
Certificate, Career Development Facilitator
Wayne State University 2005 — 2007
MPA, Public Administration
Western Michigan University 2003 — 2005
BS, Psychology and English
Competitive Insights January 1999 - Present
Jordan McGrath Case & Taylor June 1994 - March 1995
Saatchi & Saatchi Advertising August 1992 - November 1993
J. Walter Thompson June 1988 - August 1992
J.D. Power and Associates July 1985 - July 1986
Education
Portland State University 1974 — 1980
Masters of Science, special education
J.D. Power and Associates September 1994 - June 2015
United States Marine Corps 1980 - 2001
TechStar Corporation 1992 - 1994
Northrop Grumman Corporation 1987 - 1992
Skills
Automotive, Strategic Planning, Market Research, Analytics, Cross-functional Team..., New Business Development, Business Strategy, Process Improvement, Competitive Analysis, Marketing Strategy, Management Consulting, Project Management, Product Development, Engineering, Manufacturing, Product Management, Strategy, Program Management, Team Building, Forecasting, Business Analysis, Team Leadership, Change Management, Business Planning, Market Analysis, Business Development, Management, Start-ups, Operations Management, Leadership, Analysis, Six Sigma, CRM, Supply Chain Management, P&L Management, Executive Management, Customer Satisfaction, Business Intelligence, Sales Management, Mergers & Acquisitions, Data Analysis, Marketing, Business Process..., Segmentation, Consulting, Marketing Research, Process Engineering, mTAB, Product Marketing, Pricing
Education
The United States Naval Postgraduate School 1985 — 1985
Aviations Systems Management
University of Wisconsin-Milwaukee 1975 — 1978
Bachelor of Science, Engineering / Political Science
GfK Custom Research North America August 2011 - Present
J.D. Power and Associates March 2011 - July 2011
JD Power and Associates July 2007 - March 2011
Banana Republic 2006 - 2008
Skills
SPSS, Marketing Research, Quantitative Research, Qualitative Research, Research, Survey Design, Data Analysis, Program Management, Nonprofits, Survey Research, Focus Groups, Primary Research, Questionnaire Design, Research Design
Education
University of Michigan-Dearborn 2007 — 2009
Masters, Public Policy
University of Michigan 2001 — 2005
Bachelors, General Studies
Trinity College Dublin 2003 — 2003
Irish Literature, History, and Culture
Optum (a division of UnitedHealth Group) January 2015 - Present
Optum (a division of United Health Group) April 2010 - Present
Austin Logistics February 2009 - April 2010
Dell September 2008 - February 2009
Bank of America February 2008 - September 2008
J.D. Power and Associates June 2006 - February 2008
Skills
Medicare Advantage Risk..., Statistical Modeling, Predictive Modeling, Credit Risk management, Market Research, Data Mining, SAS, Analytics, SQL, VBA, Java, C++, Unix, Splus, R, Very large data
Education
University of California, Santa Barbara 2003 — 2006
Master's degree
University of California, Santa Barbara 2003 — 2006
Master's degree
J.D. Power and Associates November 2011 - Present
Interview SOS Resume and Career Service June 2007 - Present
PRINCESS CRUISE LINE (A SUBSIDIARY OF CARNIVAL CORPORATION) January 2011 - October 2011
SOUTHERN CALIFORNIA COLLEGE OF OSTEOPATHIC MEDICINE (SCCOM) June 2010 - December 2010
GUITAR CENTER (BAIN CAPITAL) June 2009 - October 2009
US BANK CORPORATION August 2006 - August 2008
STATE STREET CORPORATION March 2005 - August 2005
Skills
Microsoft Excel, Financial Modeling, Analytics, Business Strategy, Financial Analysis, Valuation, Strategic Planning
Education
University of California, Los Angeles - The Anderson School of Management 2008 — 2010
Master of Business Administration (MBA), Accounting and Finance
University of Chicago 1995 — 1999
Bachelor of Arts (B.A.), Economics
J.D. Power and Associates April 2012 - Present
U.S. Bancorp October 2009 - April 2012
Wachovia Bank December 2007 - June 2009
Wachovia April 1998 - June 2009
Wachovia October 2006 - July 2007
Wachovia May 2005 - October 2006
Skills
Customer Experience, Brand Loyalty, Customer Satisfaction, Customer Retention, Process Improvement, Employee Engagement, Call Center, Change Management, Customer Insight, Sales Management, Performance Management, Coaching, Business Strategy, Leadership Development, Leadership, Strategy, Business Development
Education
The University of Southern Mississippi 1978 — 1980
Bachelor of Science, Business Administration
Digital Research, Inc. 2013 - Present
Maritz Research 2007 - 2012
Hanley Wood 2006 - 2007
Lieberman Research Worldwide 2003 - 2005
J.D. Power and Associates 2000 - 2003
Travis Research 1997 - 2000
Princess Cruises 1995 - 1997
DecisionQuest 1993 - 1995
Skills
Advertising Research, Quantitative Research, Questionnaire Design, Segmentation, Customer Insight, Survey Design, Focus Groups, Analytics, Market Research, Strategic Planning, Marketing Research, Proposal Writing, Survey Research, Consumer Behaviour, Primary Research, Competitive Intelligence, Statistics, SPSS, Qualitative Research, Questionnaires, International Research, Data Collection, Brand Equity, Online Research, Market Intelligence, Secondary Research, Ethnography, Research Design, Business Insights, Consumer Insight, Mystery Shopping, CATI
Education
U.C. Berkeley
Ph.D., Sociology
UC Berkeley
M.A., Sociology
UC Berkeley
Volvo Car China August 2013 - June 2014
J.D. Power and Associates August 2010 - July 2013
TNS Research International July 2007 - July 2010
BNP Paribas / Bank of Nanjing January 2007 - April 2007
Skills
Market Research, Customer Insight, Data Analysis, Qualitative Research, Consumer Behaviour, Marketing Research, Project Management, Quantitative Research, Market Analysis, Competitive Analysis, Automotive, Analytics, Retail Consulting, Dealer Training, Business Development, Retail, Management, Dealer Operations, New Product Development, Analysis, Business Strategy, Strategy, Product Development
Education
UCLA Anderson School of Management 2014 — 2016
MBA
Wuhan University 2003 — 2007
Dual Bachelor's degree, International Economics and Trade; French Language
Université de La Rochelle 2005 — 2006
Bachelor of Business Administration (BBA), International Business Management
Children's Oncology Group March 2010 - Present
J.D. Power and Associates 2004 - March 2010
Fleetwood Enterprises 2000 - 2004
The Press of Atlantic City 1996 - 2000
South Jersey Healthcare 1992 - 1997
Skills
SQL, Microsoft SQL Server, Databases
Education
Rutgers, The State University of New Jersey-New Brunswick 1989 — 1993
B.A., Computer Science
Cigna HealthSpring April 2012 - Present
Syncada LLC October 2010 - March 2012
Deluxe Digital Studios September 2009 - October 2010
J.D. Power and Associates May 2008 - August 2009
Smith & Nephew June 2007 - April 2008
NYK Logistics May 2003 - June 2007
Chandler Reports, Inc. December 2001 - May 2003
Thunderzone, Inc. December 1999 - December 2001
Skills
Data Systems Design &..., Capacity Planning &..., Enterprise Level Server..., SQL Developer/DBA, SSMS, SSIS, TSQL, Stored Procedures, Triggers, XQuery, XML, SQL2008R2, SQL2005, SQL200064Bit/SQL2000, ETL using SSIS, TSQL,..., AGILE, SCRUM, JAD, OOP, ASP/VBScript, DHTML/HTML, FoxPro, Business..., CommVault Galaxy, Veritas NetBackup, Windows/SQL Security., Mentoring/Supervising...
Education
University of Arkansas at Little Rock 1985 — 1990
BS, Computer Science, 3.25
University of Arkansas at Little Rock 1985 — 1990
BA, Liberal Arts, 3.25
J.D. Power and Associates November 2008 - April 2014
J.D. Power and Associates June 1999 - January 2002
J.D. Power and Associates March 1994 - March 1999
Research Resources January 1990 - January 1994
Skills
mTAB, PowerPoint, Market Research, Spanish, SPSS, Microsoft Excel, Microsoft Access, Microsoft Word, Questionnaire Design, Management, Marketing, Analytics, Business Planning, Customer Satisfaction, Customer Insight, Survey Design, Quantitative Research, Data Analysis, Marketing Research
Education
Pepperdine University 1996 — 1999
MBA, Business
University of Arizona 1984 — 1989
Business, Marketing
J.D. Power March 2013 - Present
J.D. Power and Associates February 2006 - March 2013
AGIA September 2000 - February 2006
Wainwright's Jewelry October 1997 - September 2000
Skills
mTAB, Questionnaire Design, Quantitative Research, Tracking Studies, Advertising Research, Questionnaires, Survey Design, Primary Research, Customer Insight, Focus Groups, Survey Research, Qualitative Research, Business Process Mapping, Business Process Design, FMEA, SIPOC, Performance Measurement, Business Process...
Education
Ohio University 1993 — 1997
Bachelor of Science (BS), Marketing
BASF Mobile Emissions Catalysts March 2015 - Present
BASF September 2005 - Present
R L Polk May 2003 - August 2005
J.D. Power and Associates March 2000 - May 2003
Skills
Competitive Analysis, Market Research, Strategy, Market Analysis, Business Strategy, Business Planning, Strategic Planning, Marketing Research, Project Management, Analysis, Marketing, Competitive Intelligence, Analytics, Marketing Strategy, Segmentation, CRM, Data Analysis, Customer Satisfaction, Pricing
Education
Wayne State University 2004 — 2006
MBA, Marketing
Oakland University 1996 — 2000
BA, Marketing
Coldwell Banker Residential Brokerage June 2010 - Present
Hye Hokis Armenian Collectibles July 2008 - July 2012
J.D. Power and Associates March 2003 - April 2004
J.D. Power and Associates November 1999 - March 2003
Bank of America July 1996 - February 2000
Skills
Performance Management, Market Research, Marketing Research, Online Research, Succession Planning, Relocation, Real Estate, Employee Benefits, Management, Training, Strategic Planning, Sales, Referrals, Real Estate Transactions, Negotiation, Marketing, Leadership, Contract Negotiation
Education
University of California, Los Angeles 1996 — 2000
Bachelors of Arts, Psychology
Asurion 2013 - Present
J.D. Power and Associates 2012 - 2012
T-Mobile 1999 - 2012
Lovelace Health Systems 1993 - 1999
Skills
Voice of the Customer..., Customer Segmentation, Return on Investment..., Large Scale Change..., Ramp Ups, Turn Arounds, Recruitment Strategy, Steering Team..., Communication Models, Product Launch, Content Management, Training Design &..., Leadership Development, Coaching & Feedback..., KPI & Metric Development, Business Process, Benchmarking, Root Cause Analysis, Variable Compensation, Vendor Contract..., Revenue Assurance
Education
University of Phoenix 1997 — 2000
Bachelors, Business Adminstration
The University of New Mexico 1993 — 1993
Licentiate degree, Emergency Medical Technology/Technician (EMT Paramedic), 3.5
Quicken Loans November 2014 - Present
Verizon Wireless October 2014 - November 2014
Organic March 2014 - June 2014
J.D. Power and Associates August 2012 - August 2013
US Census Bureau March 2010 - June 2012
Market Strategies October 2006 - March 2010
Oakland University September 2005 - December 2006
Meijer 2000 - 2006
Skills
SPSS, Statistics, Data Analysis, Research, Program Management, Project Coordination, Training & Development, Business Analysis, Needs Analysis, Market Research, Requirements Analysis, Requirements Gathering, Requirements Management, Risk Management, Risk Mitigation, Policy Analysis, Policy Writing, Software Requirements, MS Project, Attitudinal research, Staff Training, Online Training, Training Delivery, Microsoft Office, Report Writing, Team Leadership, Cross-functional Team..., Presentation Development, Presenting Ideas, Quantitative Research, Questionnaire Design, Marketing Research
Education
Wayne State University 2006 — 2009
Master's, Industrial/Organizational Psychology
Oakland University 2002 — 2006
Bachelor's Degree, Psychology
Eisenhower High School
High School Graduate
Accenture Digital March 2014 - Present
Accenture January 2012 - March 2014
University of Michigan September 2010 - January 2012
GE Aviation January 2011 - August 2011
Rockwell Collins May 2010 - July 2010
Rolls-Royce North America May 2008 - July 2008
J.D. Power and Associates June 2007 - July 2007
Skills
Offer Development, Industry Research, Business Case..., Digital Strategy, Mobility Strategy, Internet of Things, System Implementations, Project Management, Process Improvement, Business Process, Requirements Analysis, Renewable Energy, Smart Grid, Smart Metering, Aerospace Engineering, Control Theory, Aerodynamics, Propulsion Systems, CFD, Matlab, Simulink, Hypermesh, CFX, CAD
Education
University of Michigan 2010 — 2011
M.S., Aerospace Engineering - Dynamics and Controls
University of Michigan 2006 — 2010
B.S., Aerospace Engineering
Shanghai Jiao Tong University 2007 — 2007
Mechanical Engineering
J.D. Power and Associates September 2011 - Present
JD Power and Associates October 2008 - September 2011
Education
University of Michigan - Stephen M. Ross School of Business 2009 — 2013
MBA
Michigan State University 2001 — 2005
BA, Economics
J.D. Power and Associates September 2012 - Present
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, Teamwork, Public Speaking, Statistics, Outlook
Education
Seton Hall University 2008 — 2012
Bachelor of Arts (B.A.), Classical and Ancient Studies