OnProcess Technology
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OnProcess Technology Employees
TechTarget January 2015 - August 2015
Covidien September 2014 - November 2014
Commonwealth Shakespeare Company August 2014 - August 2014
OnProcess Technology August 2013 - January 2014
OnProcess Technology March 2013 - August 2013
5 Wits January 2012 - August 2012
The Home Depot March 2010 - May 2011
Bridgewater State University 2005 - 2009
Skills
Customer Service, Entertainment, Data Entry, Social Media, Social Networking, Cashiering, Phone Etiquette, Sales, Creative Writing, Theatre, Microsoft Office, Facebook, Event Planning, POS, Clerical Skills, Music, Blogging, Computer-savvy, Writing, Communication, Improvisational Acting, CRM databases, Wikis, Tour Guide, Logistics, Reverse Logistics, Assets Recovery, SAP Logistics, Supply Chain Operations, Highly detail oriented, Teamwork, Call Centers, Supply Management, Inventory Management, Avaya Aura Agent Desktop, AS400 Administration, Premier, Adobe Acrobat, PDS, Ship Management, Raymark Xpert
Education
Bridgewater State College 2005 — 2009
BA, Communication Studies (Theatre)
Foxborough High School 2000 — 2005
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Elite Food Company February 2015 - June 2015
Citizens Bank February 2013 - April 2014
Citizens Bank August 2007 - February 2013
Citizens Bank August 2006 - August 2007
Speedline Technologies, Inc. 2005 - 2006
EMC 2005 - 2005
Texas Instruments, (now Sensata Technologies) 2002 - 2005
EMC Corporation 1999 - 2001
OnProcess Technology 1998 - 1999
Skills
Training, Project Management, SharePoint, Human Resources, Reporting & Analysis, Process Flow..., Learning Management..., Microsoft SQL Server, Adobe Acrobat, Business Process..., Technical Documentation, User Acceptance Testing, End User Training, Microsoft Office, Learning Quickly, iPad, iPhone, Retail Banking, Banking, Data Warehousing, InDesign, Oracle PL/SQL..., Adobe InDesign, Acrobat Forms, Qualtrics, Zoomerang, DocuShare, Forms Development, InfoPath Forms, Matrices, Quick Reference Guides, Course Material, Photoshop (beginning..., OS X, Android, Customer Service, Databases, Technical Support, Customer Experience, Team Facilitation, Organization Skills, Crystal Reports, Training & Development, E-Learning, Help Desk Support, User Experience, Team Building, Coaching, Analysis, Performance Management
Education
Rob Roy Academy-Worcester 1991 — 1992
Certificate, Cosmetology/Cosmetologist, General
Milford High School 1980 — 1984
High School Diploma
OnProcess Technology June 2015 - Present
Lumis Partners June 2015 - Present
Convergys March 2014 - May 2015
Convergys February 2012 - March 2014
Xerox October 2009 - January 2012
ACS, Inc. June 2007 - October 2009
APAC Customer Services February 1999 - September 2003
Stanford Keene December 1996 - December 1998
Bennett & Williams, Inc. April 1988 - May 1995
Skills
BPO, Competitive Analysis, Operational Excellence, CRM, Strategy, Outsourcing, Management, Team Leadership, Call Centers, Business Process, Leadership, Operational Streamlining, Account Management, Mergers, Call Center, Customer Experience, Business Development, Go-to-market Strategy, SaaS, Telecommunications, Mergers & Acquisitions, New Business Development, Process Improvement, Team Management, Solution Selling, Business Strategy
Education
Old Dominion University 1990 — 1993
Masters, Engineering Management
Ashland University 1983 — 1986
Bachelor of Science, Comprehensive Sciences
OnProcess Technology May 2015 - Present
OnProcess Technology July 2013 - April 2015
OnProcess Technology August 2012 - June 2013
OnProcess Technology May 2012 - July 2012
OnProcess Technology November 2010 - April 2012
OnProcess Technology August 2009 - October 2010
Skills
Analytics, Data Analysis, Analysis, SPSS, Supply Chain..., Access, Forecasting, Market Research, Supply Chain, Business Analysis, Business Intelligence, Process Improvement, Supply Chain Management, Logistics, Predictive Analytics, Lean Thinking, Six Sigma, Statistics, Predictive Modeling, Segmentation, Supply Chain Consulting, Business Analytics, Logistic Regression, Business Process..., Data Mining, Statistical Modeling, Customer Analysis, Linear Regression, Minitab, Quantitative Analytics, Regression Analysis, Survey Research, Leadership, Quantitative Research, Customer Intelligence, Customer Experience
Education
Boston University 2005 — 2009
Bachelor's Degree, Major: Economics, Minor: Statistical Methods
The Hill School 2002 — 2005
High School, 10 - 12
Allen-Stevenson 2000 — 2002
8 - 9
Prep for Prep 1999 — 2000
Fundtech August 2015 - Present
Apple May 2015 - August 2015
Independent Contractor March 2015 - August 2015
FactSet March 2014 - March 2015
OnProcess Technology July 2013 - February 2014
Honest Discounts June 2012 - December 2012
Revolabs September 2011 - December 2011
Skills
Social Media Marketing, HTML, C++, Marketing, Social Media, SEO, Java, Email Marketing, Sales, Data Analysis, SQL, Access, Social Networking, Search Analysis, SEM, Photoshop, Microsoft Office, Customer Service, PowerPoint, Microsoft Excel
Education
Boston College
Bachelor of Arts (B.A.), Major Economics, Minor Computer Science
Lincoln Sudbury Regional High School
OnProcess Technology June 2014 - Present
OnProcess Technology August 2013 - June 2014
Applebee's March 2010 - July 2013
Skills
Leadership, Management, Customer Service, Inventory Management, Operations Management, Customer Satisfaction, Solution Development, Pre-Sales Consulting, Process Improvement, Analytics, Cross-functional Team..., Hospitality, Training, Analysis, Restaurants, Sales, Strategic Planning, Strategy, Forecasting, Financial Analysis, Supply Chain..., Human Resources, Menu Development, Food & Beverage, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Food Safety, Team Building, Hiring, Coaching, Marketing, Profit, Budgets, Income Statement
Education
Grand Valley State University
Master of Business Administration (MBA), Business Administration and Management, General
Grand Valley State University
Bachelor of Science (B.S.), Psychology
OnProcess Technology October 2012 - Present
OnProcess Technology September 2009 - Present
Skills
Microsoft Excel, Access, ETL, FTP, EZD, Microsoft Office, Data Entry, Multi Tasking, Job Aids, Data Feeds, Logistics, Reverse Logistics, Customer Service, Customer Satisfaction, Shipping, Supply Chain, Transportation
Education
Fisher College
Milford High School
TJX February 2014 - Present
Fallon Community Health Plan March 2013 - November 2013
Boston Scientific January 2011 - February 2013
OnProcess Technology June 2008 - December 2010
Plexus Corporation September 2006 - May 2008
Electronic Data Systems October 2005 - September 2006
Electronic Data Systems January 2005 - October 2005
Skills
Business Analysis, Software Documentation, Business Process, Program Management, Process Improvement, Project Management, Call Centers, Business Development, Analytics, Visio, Vendor Management, Cross-functional Team..., Business Intelligence, Access, Business Process...
Education
Bryant University 2002 — 2006
MBA, Business
College of the Holy Cross 1998 — 2002
BA, Major: Psychology; Minor: Economics
Needham Electric Supply September 2014 - Present
Wellesley Information Services August 2009 - Present
Computershare July 2006 - January 2009
OnProcess Technology May 2004 - July 2006
Skills
Salesforce.com, SAP, Process Improvement, Account Management, Customer Service, Microsoft Office, Access, PowerPoint, Editing, CRM, NetSuite, Microsoft Excel, Program Management, Marketing, Sales, Management, Logistics, Analysis, Time Management, Training, Sales Operations
Education
Providence College 2011 — 2014
Bachelor of Science, Liberal Arts and Sciences/Liberal Studies
Community College of Rhode Island 2004 — 2011
Associate of Science, Business Administration
DigitalOcean January 2014 - Present
Fab.com August 2013 - February 2014
Fab.com February 2012 - July 2013
Fab.com October 2011 - January 2012
foursquare December 2010 - March 2011
OnProcess Technology January 2010 - November 2010
OnProcess Technology March 2008 - January 2010
OnProcess Technology September 2007 - March 2008
Skills
Business Development, Customer Satisfaction, Management, CRM, Training, Recruiting, Account Management, Sales Operations, Sales, Retail, Access, Cross-functional Team..., Product Marketing, Project Management, Salesforce.com, Entrepreneurship, Analytics, Operations Management, Start-ups, Process Improvement
Education
Babson College 2003 — 2007
Bachelor of Science, Entrepreneurship
OnProcess Technology May 2012 - July 2012
Education
Bristol Community College 2012 — 2013
Associate's degree, General Studies
Massachusetts Department of Transportation September 2014 - Present
LeapFrog Systems December 2013 - September 2014
BMC HealthNet Plan January 2013 - November 2013
Healthways July 2011 - August 2012
UMass Medical School March 2010 - July 2011
Service Employees International Union, Local 888 August 2009 - March 2010
Biogen Idec June 2007 - October 2008
Staples January 2007 - October 2008
Monster Worldwide June 2006 - June 2007
OnProcess Technology April 2004 - April 2006
Skills
CRM, Project Planning, Customer Service, Cross-functional Team..., Call Center, PMP, SDLC, Vendor Management, Project Management, Management, Integration, Sales Operations, Testing, Enterprise Software, Program Management, Call Centers, Leadership, Strategy, Process Improvement, Business Analysis, Recruiting, Databases, E-commerce, Software Development, Budgets, Business Intelligence, Telecommunications, Networking, PMO, Software Documentation, SharePoint
Education
PMI 2007 — 2007
PMP Certification
Berklee College of Music 1982 — 1986
OnProcess Technology January 2012 - Present
Lumis Partners May 2008 - January 2012
Genpact August 2002 - May 2008
United Parcel Service 2001 - 2002
PricewaterhouseCoopers 1993 - 2000
Skills
Outsourcing, Six Sigma, Supply Chain Management, Operations Management, Vendor Management, Supply Chain, Business Strategy, Program Management, Change Management, Business Development, Start-ups, Operational Excellence
Education
Indian Institute of Management, Bangalore 1991 — 1993
PGDM, Management
Jadavpur University 1986 — 1990
BE, Electronics Engineering
EMC August 2014 - Present
OnProcess Technology December 2013 - August 2014
OnProcess Technology January 2013 - November 2013
OnProcess Technology June 2012 - August 2012
Lin Analytics LLC March 2012 - June 2012
Skills
SPSS, SAS, Knime, XLMiner, Microsoft Excel, SQL, R, Data Mining, Digital Marketing, Social Media, Market Research, Statistics, Minitab
Education
Bentley College - Elkin B. McCallum Graduate School of Business 2011 — 2013
Master, Marketing Analytics, 3.77
Tianjin University of Finance and Economics 2007 — 2011
Bachelor, Financial Engineering
East Boston Neighborhood Health Center May 2014 - Present
MultiPlan November 2011 - May 2014
The Parthenon Group May 2011 - June 2011
OnProcess Technology April 2011 - June 2011
Pedipathways, Inc January 2010 - January 2011
Blockbuster January 2009 - January 2010
Philadelphia School District January 2007 - September 2007
Drexel University January 2006 - January 2007
Books Through Bars Volunteer January 2006 - January 2007
Skills
Public Speaking, Event Planning, Social Media, Healthcare, HIPAA, Healthcare Management, Provider Relations, Managed Care, Microsoft Office, Microsoft Excel, Credentialing, PowerPoint, Outlook, Microsoft Word, Process Improvement, Customer Service, Management
Education
Drexel University 2005 — 2009
Bachelor of Science, Business Administration
Drexel University - LeBow College of Business 2005 — 2009
Bachelor of Business Administration (BBA), Business/Commerce, General
Cornerstone Software April 2009 - March 2015
Workplace Systems Inc 2005 - 2008
OnProcess Technology 2002 - 2004
Skills
Compensation Structure..., Sales Compensation, Incentive Programs, Microsoft Office, Salesforce.com, Sales, Windows, Business Strategy, Sales Operations, Quality Assurance, Customer Service, Outlook, Microsoft Word, PowerPoint, Microsoft Excel, HTML, Compensation Structures, SAP, Account Management, SaaS, Incentives, Business Analysis, Leadership, Strategic Planning, Business Development, Sales Management, CRM
Education
Granite State College
Framingham High School 1997 — 2001
OnProcess Technology July 2007 - Present
T-Mobile June 2014 - October 2014
OnProcess Technology July 2007 - June 2014
MWV Multimedia Forensic Investigative Services June 2011 - June 2013
Skills
People Skills, People Development, Digital Forensics, Computer Forensics, Forensic Analysis, Forensic Accounting, Mobile Forensics, Network Forensics, Microsoft Office, EnCase, FTK, Paraben, Production Managment, Management, Program Management, Customer Service, Customer Satisfaction, Customer Insight, Dependable Team Player, Call Centers, Call Center Development, Call Center..., Organization, Communication Skills, Interviews, Key Account Management, Key Performance..., Logistics Management, Social Media, Typing, VMware, Windows, Writing, Linux, Unix, TCP/IP, Remote Access, Supervisory Skills, Social Skills, Highly responsible, Professional..., Personal Responsibility, Team Building, Team Leadership, Teamwork, Team Management, Cross-functional Team..., Team-oriented, Job Coaching, Coaching Staff
Education
Champlain College 2011 — 2014
Bachelor of Science (B.S.), Computer Forensics and Digital Investigations
Bristol Community College 2007 — 2011
Associate of Science (A.S.), Computer Forensics
Diman Regional Technical Institute 2003 — 2007
High School Diplmoa, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician
OnProcess Technology June 2007 - Present
Skills
Supply Chain..., Call Centers, Logistics, Dispatching, Triage, Business Process, Change Management, Cross-functional Team..., Inventory Management, Management, Operations Management, Process Improvement, Supply Chain, Vendor Management
Education
Community College of Rhode Island 2003 — 2006
Associate's degree, Business Administration and Management, General
Framingham State College
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Walker September 2014 - Present
Tedeschi Food Shops, Inc. November 2013 - June 2015
OnProcess Technology January 2013 - September 2014
McDonald's Corporation July 2006 - June 2013
Education
Dean College 2010 — 2014
Bachelor's Degree, Liberal Arts and Sciences, General Studies and Humanities, B
Medway High School 2006 — 2010
High School, General Studies, A
TSA March 2015 - Present
UPS October 2014 - January 2015
Beachbody March 2013 - December 2014
New England Controls March 2013 - October 2014
OnProcess Technology September 2012 - March 2013
Sprint May 2012 - July 2012
Clark's Self Defense August 2011 - January 2012
Sprint July 2009 - July 2011
St. Johns Hospital July 2008 - April 2009
Skills
Troubleshooting, Wireless, Training, Epic Systems, Process Improvement, Logistics, EHR, Telecommunications, Curriculum Design, Management, Access, Microsoft Excel, Microsoft Word, Program Management, Customer Satisfaction, Customer Service, Leadership, Project Management, Microsoft Office, Team Building, Sales
Education
Foxboro High school 1990 — 1994
Diploma, General Studies, 9-12
Evangel College 1994 — 1996
n/a, Business Management
OnProcess Technology June 2014 - Present
ACE and the Writing Center Bryant University August 2011 - May 2014
Teknor Apex Company June 2013 - August 2013
Embrace Home Loans June 2012 - January 2013
Skills
Minitab, Microsoft Excel, PowerPoint, Writing, Stata, Statistical Modeling, SAS programming, SAS E-Miner, Communication, SAS, SPSS
Education
Bryant University 2010 — 2014
Bachelor of Science (B.S.), Applied Mathematics & Statistics, 3.64
Bed Bath & Beyond 2015 - Present
Wegmans Food Markets 2014 - 2015
OnProcess Technology 2012 - 2013
Spencer Technologies 2011 - 2011
BJ's Wholesale Club 2007 - 2009
Torex Retail Americas 2006 - 2007
Brooks/Eckerd Pharmacy 2005 - 2006
Skills
Process Improvement, Project Management, Team Leadership, Business Analysis, Software Documentation, IT Service Management, E-commerce, Customer Satisfaction, Retail, Vendor Management, Business Planning, Team Building, Customer Service, Management, Access, Cross-functional Team..., Account Management, Microsoft Office, Program Management, Requirements Analysis, IBM 4690, POS, POS solutions, Store Systems, Retail Software, Retail Technology, SDLC
Education
New Horizons 2005 — 2005
Certificate, Implementing Microsoft Windows 2000 Professional and Server
Clark University 2001 — 2002
Certificate, Client/Server Programming and Web Development Certificate Program
Massachusetts Bay Community College 1998 — 2000
Associates of Science in Computer Science, Computer Science
New Horizons
OnProcess Technology April 2015 - Present
OnProcess Technology May 2014 - Present
OnProcess Technology March 2006 - May 2014
Bose March 2003 - November 2005
Skills
Reverse Logistics, Process Improvement, Six Sigma, Program Management, Supply Chain, Leadership, Supply Chain Management, Vendor Management, Operations Management, Logistics, Business Process..., Outsourcing, Supply Chain..., Business Process, Forecasting, Operational Excellence
Education
Bentley College - Elkin B. McCallum Graduate School of Business
MBA, Information Age Marketing
Shepherd University
BS, Business and Economics
i-Health July 2006 - Present
OnProcess Technology 2005 - 2006
Veterinary Hospital 2001 - 2005
Skills
Consumer Products, Product Development, Marketing Strategy, FMCG, Competitive Analysis, P&L Management, Cross-functional Team..., Customer Insight, Brand Management, Market Planning, Strategic Planning, Forecasting
Education
Holyoke Community College 1999 — 2002
Associates, Animal Science
Centage Corporation February 2014 - Present
Single Source Coaching Solutions September 2013 - Present
The Charles E. Taylor Institute of Christian Living September 2011 - Present
IDG Enterprise December 2013 - January 2014
OnProcess Technology March 2013 - September 2013
Global Technology Systems July 2012 - September 2012
Camacho Financial LLC March 2012 - July 2012
OurStage December 2010 - September 2011
Prince Lobel Telecommunications Service Group September 2008 - August 2009
John Hancock Life Insurance Company (U.S.A.) June 2006 - November 2007
Skills
Public Speaking, Dale Carnegie Training, Presentation Development, Group Presentations, New Hire Training, Operations Management, Performance Management, Employee Management, Strategic Planning, Team Building, Staff Development, Business Management, Management, Contract Negotiation, Customer Service, Sales, Microsoft Excel, Coaching
Education
Cambridge College 2003 — 2005
Master's, Management
Syracuse University 1993 — 1995
The Roxbury Latin School 1987 — 1993
Diploma, Independent School League
Blue Cod Technologies September 2013 - Present
Blue Cod Technologies November 2010 - September 2013
Blue Cod Technologies December 2009 - November 2010
OnProcess Technology September 2007 - May 2009
General Electric, Electric Insurance Company May 2003 - October 2004
General Electric, Electric Insurance January 2001 - May 2003
General Electric, Electric Insurance Company January 1997 - January 2001
General Electric, Electric Insurance January 1994 - January 1997
Skills
Visio, Program Management, Business Process..., Business Process, Insurance, Business Analysis, Process Improvement, Project Management, Call Centers, Access, Software Documentation, Management, Customer Service, Six Sigma, Microsoft Excel, Outlook, Data Analysis, CRM, Vendor Management, SDLC, P & C Licensed Agent, Client Interfacing, Call Center, PowerPoint, Microsoft Word, Financial Services, Projects, Change Management, Autotask, Client Billing
Education
Endicott College 1999 — 2004
Bachelor of Science, Business Administration and Management, General
Assabet Valley Regional Technical School
Project Management
Flash Global Logistics Inc. November 2014 - Present
Fiber Optic Center January 2014 - October 2014
OnProcess Technology October 2012 - December 2013
Skills
Product Management, Microsoft Office, Telecommunications, Management, Customer Service, Project Management, Sales, Team Leadership, Leadership, Product Marketing, Strategic Planning, Microsoft Excel, Logistics, Reverse Logistics, Logistic Support
Education
Bristol Community College 2014 — 2016
Game and Interactive Media Design
Consilink April 2015 - Present
OnProcess Technology February 2015 - April 2015
OnProcess Technology August 2013 - February 2015
Southcoast Hospitals Group October 2012 - May 2013
Skills
Project Planning, Information Technology, Access, Microsoft Project, Project Management, Microsoft Excel, Leadership, Customer Satisfaction, Enthusiasm to learn, Teamwork, Sales, Data Entry, Meditech, PowerPoint, Healthcare, Microsoft Word, Passion to Succeed, Cooperative, Passion for Helping..., Passionate about work, Operating Efficiencies, Convenience Stores, Health Information..., eCW, Pharmacy, Time Management, Risk Management, Quality Management, Operations Management, Project Coordination, Microsoft Office, MIS, Team Management
Education
University of Massachusetts Dartmouth 2009 — 2013
Bachelor's degree, Management Information Systems and Services, 3.1
Bristol Community College 2007 — 2009
Associate's degree, Business Administration, Management and Operations
Self-Published Author January 2015 - Present
Not Your Average Joe's August 2014 - Present
OnProcess Technology October 2013 - August 2014
Kent County SPCA July 2008 - October 2013
Delaware Department of Transportation January 2008 - July 2008
Dohrn Transfer Company April 2006 - November 2007
Pride Dodge 2002 - 2004
Pride Dodge 2002 - 2004
Skills
Human Resources, Budgets, Customer Service, Public Speaking, Social Media, Project Management, Social Networking, Microsoft Office, Facebook, Compensation Strategies, Compensation Review, Employee Benefits, Benefits Administration, Payroll, ADP Payroll, ADP ezLaborManager, HR Policies, Employee Handbooks, Employee Relations, Employee Engagement, Management, Public Relations, Microsoft Excel, Microsoft Word, Marketing, Online Advertising, Team Leadership, PowerPoint, Employee Orientations, Employee Recognition, Strategic Hiring, Onboarding, Personnel Management, Interviews, Time Management, Employment Law
Education
Cornell University 2011 — 2012
Professional Certificate, Human Resources
Boston University Metropolitan College 2007 — 2009
Master of Science (MS), Banking and Financial Services
American Intercontinental University, Online 2005 — 2007
Bachelor of Business Administration (B.B.A.), Operations Management, 4.0
Sacred Heart High School 1991 — 1995
High school Diploma, College Prep
Brigham and Women's Hospital January 2015 - Present
Northeastern University December 2014 - Present
New England Aquarium May 2013 - Present
Clemson University 2011 - Present
Comprehensive Psychiatric Associates 2010 - Present
OnProcess Technology May 2012 - May 2013
Skills
Health Psychology, Clinical Research, Data Analysis, SPSS, E-Prime, Microsoft Excel, PowerPoint, Poster Presentations, Literature Reviews, Manuscript Development, Subject Recruitment, Project Team Management
Education
Clemson University 2010 — 2014
BS, Psychology
Clemson University - College of Business and Behavioral Science 2010 — 2014
Bachelor's Degree, Psychology, 3.42
Doctors Plus April 2013 - Present
OnProcess Technology 2013 - 2013
Skills
Medical Coding, Medical Billing, Microsoft Office, Microsoft Excel, Microsoft Word, Health Insurance, CMS-1500, Appointment Scheduling, Electronic Filing
Education
Salter School-Fall River Campus 2012 — 2013
Certificate in Medical Coding & Billing, 3.98 GPA
OnProcess Technology June 2014 - Present
Pomeroy January 2014 - June 2014
Cognizant Technology Solutions September 2010 - January 2014
Cognizant Technology Solutions September 2006 - September 2010
AimNet Solutions 2000 - 2006
InfoVista 2000 - 2000
VWR International 1998 - 2000
Advanta 1997 - 1998
Bull 1991 - 1997
Ingersoll Rand 1988 - 1991
Skills
IT Strategy, Cloud Computing, Outsourcing, ITIL, SaaS, Solution Selling, Business Development, Information Technology, Managed Services, IT Service Management, Product Management, Information Security, Integration, EAI, IT Operations, SOA, Business Continuity, Go-to-market Strategy, IT Transformation, Security, Enterprise Architecture, SDLC, Enterprise Software, Business Alliances, Software Project..., Professional Services, Strategic Partnerships, CRM, PMP, Network Administration, Strategy, Business Process, Project Portfolio..., Business Process..., Resource Management, Business Intelligence, PMO, Requirements Analysis, Cisco Technologies, VMware, Management, Servers, Infrastructure, Storage, Networking
Education
City University of New York City College 1983 — 1984
Bachelor's Degree, Computer Science
Devry 1985 — 1988
Bachelor's Degree, Computer Science
OnProcess Technology December 2011 - Present
BNKe Solutions Inc November 2010 - November 2011
BNKe Solutions Pvt Ltd April 2002 - November 2010
Kotak Securities July 2001 - March 2002
Skills
Operations Management, Process Improvement, CRM, Management, Supply Chain, Strategy, Business Process, Vendor Management, Logistics, Project Management, Supply Chain Management, Cross-functional Team..., Outsourcing, Team Building, Team Leadership, Six Sigma, Change Management, Account Management, Business Development, Team Management, BPO, Supply Chain..., Supply Chain Consulting, Call Center, Sales Operations, Program Management, New Business Development, Sales, Business Process..., Strategic Planning, Business Strategy, Call Centers, Field Service, Project Planning, Warranty, Business Process..., Procurement, Project Delivery, Back Office, Exception Management, Data Analysis, Analytics, Operational Excellence, Service Delivery, Reverse Logistics, Warranty Management, Parts Planning, Project Transition, Solution Development, Pre-Sales Consulting
Education
Delhi University
The Assembly of God Church School
OnProcess Technology August 2015 - Present
OnProcess Technology April 2014 - August 2015
OnProcess Technology September 2011 - April 2014
OnProcess Technology February 2011 - September 2011
OnProcess Technology June 2008 - February 2011
New England Animal Medical Center January 2004 - August 2006
Skills
Logistics, Juniper, Call Centers, Cross-functional Team..., Supply Chain, Operations Management, Supply Chain Management, Outsourcing, Management, Vendor Management, Process Improvement, Leadership, Business Process, Training, Supply Chain..., Analysis, Reverse Logistics, Teamwork, Team Management, Supply Management, Sonicwall, Six Sigma, Windows, Microsoft Excel, Customer Service, CRM, Call Center, Project Management, Forecasting, Performance Management, New Business Development, Salesforce.com, Data Analysis, Program Management, Team Building, Sales, Inventory Management, Team Leadership, Outlook, Customer Satisfaction, Change Management, Account Management, Business Process..., Business Analysis, Access
Education
Dean College 2001 — 2003
Associates, Communications
Franklin High 1996 — 2000
OnProcess Technology SVP Business DevelopmentAimNet SolutionsJanuary 2001 - August 2007
Cognizant Technology Solutions September 2006 - June 2007
Alpine Computer Systems, Inc. January 1999 - January 2001
Education
Boston College - Wallace E. Carroll Graduate School of Management 1982 — 1986
The TJX Companies, Inc. April 2015 - Present
EMC September 2012 - April 2015
EMC September 2010 - September 2012
OnProcess Technology January 2008 - September 2010
OnProcess Technology May 2007 - January 2008
Coventry Health Care November 2005 - May 2007
Grand Image Inc. June 2004 - June 2005
Skills
Business Process, Business Analysis, Software Documentation, Change Management, Testing, Program Management, Project Management, Analysis, Data Analysis, Customer Service, Access, Requirements Gathering, SQL, Release Management, Requirements Analysis, Software Implementation, Business Requirements, Process Improvement, Management, Lean Sigma, Six Sigma, Project Implementation, Software Project..., Learning Management, Saba, Documentation, Analytics, Prioritisation, SDLC, User Acceptance Testing, Salesforce.com..., Leadership, CRM, Databases, Strategy, Salesforce.com, Business Process..., Cross-functional Team..., Project Delivery, Big Data, Big Data Analytics, ETL, Business Intelligence, Training, Vendor Management, Software Development, Visio, Team Leadership
Education
Southern New Hampshire University 2012 — 2016
Business Administration and Management, General
Massachusetts Institute of Technology 2014 — 2015
Big Data - Continuing Education, Big Data
Clark University 2003 — 2004
Master Certificate, Digital Multimedia & Web Design
Babson College 2013 — 2013
Art of the Possible
OnProcess Technology December 2014 - Present
GrubMarket Inc. February 2014 - September 2014
Camp Justin June 2013 - September 2013
Development Dimensions International June 2011 - September 2011
Chongqing Lummy Pharmaceutical Co., Ltd. June 2010 - September 2010
Skills
Marketing Analytics, SPSS, Market Research, Marketing, PowerPoint, Marketing Research, Microsoft Excel, Social Media, Facebook, Marketing Strategy, Microsoft Office, Event Planning, Visio, Event Management, Oracle SQL Developer, SAS Certified Base..., R, Leadership
Education
Bentley University 2012 — 2014
Master's Degree, Marketing Analytics, 3.8
Bentley University 2012 — 2014
Graduate Certificate in Business Analytics, Business Analytics
Beijing Jiaotong University 2008 — 2012
Bachelor of Business Administration in Accounting, Accounting, 3.72
Texas A&M University 2011 — 2011
exchange, Marketing, 4.0
OnProcess Technology June 2012 - Present
OnProcess Technology September 2006 - June 2012
Castle School July 2002 - January 2006
Skills
Training, Six Sigma, Process Improvement, Project Management, Coaching, Leadership, Talent Management, Analysis, Business Development, Performance Management, Change Management, Team Building, Leadership Development, Continuous Improvement, Call Centers, Operations Management, Logistics, Service Operations, Data Analysis, Cross-functional Team..., Team Leadership, Team Management, Vendor Management, Program Management, Organizational..., Management, Business Process..., Strategic Planning, Employee Relations, Business Analysis, Lean Manufacturing, Employee Engagement, Operational Excellence, Supply Chain, Organizational..., SQL, VB.NET
Education
Boston College 2004 — 2006
Masters of Arts, Psychology
University of Delaware 1997 — 2001
Bachelor of Arts, Philosophy & Political Science
Lincare Holdings, Inc November 2013 - November 2014
OnProcess Technology August 2012 - October 2013
Hello Pizza August 2011 - November 2011
Das Depot July 2011 - August 2011
PRE (Private Rehabilition Center Eppendorf) February 2008 - July 2010
TripleDoc GmbH (Medical Company) January 2009 - April 2010
Skills
Microsoft Excel, Outlook, PowerPoint, Call Centers, German, English, Microsoft Word, Teamwork, Work Well Independently, Multi Tasking, Multilingual, Computer Proficiency, Communication, Receptionist Duties, Customer Service, Highly detail oriented, Thorough Research, Always Punctual, Self-confidence, Translation, Pressure Handling
Education
Cape Cod Community College 2015 — 2017
Business Transfer, Business, A - B
Gymnasium Eppendorf 2006 — 2010
High School Diploma (Abitur), German, History, Arts and Mathematics
Outreach Coordinator/Customer Service Representative August 2013 - July 2015
Summit Retail Solutions May 2013 - August 2013
M.B.G.G Accounting January 2013 - April 2013
FMC Ice Sports November 2012 - January 2013
OnProcess Technology March 2011 - October 2012
New England February 2006 - December 2008
Kingston, MA July 2005 - September 2006
Skills
♦Exceptional..., ♦Call Center Experience, ♦Typing 65+ WPM, ♦Training/Teaching..., ♦Strong Reading &..., ♦High Information..., ♦Customer Relations..., ♦Presentation Experience, ♦CRM Software Experience, ♦Microsoft Office Suite..., ♦Strong Work Ethic, ♦Adobe Photoshop..., ♦ Picasa 3, ♦Infranview, Payroll, Process Improvement, Team Leadership, Management, Customer Service, Training, Program Management, Time Management, SharePoint, Outlook, CRM
Education
Cape Cod Community College 1999 — 2004
Associate's degree, English Writing
OnProcess Technology February 2015 - Present
OnProcess Technology December 2011 - January 2015
OnProcess Technology August 2009 - December 2011
OnProcess Technology August 2008 - August 2009
Skills
Reverse Logistics, Customer Lifecycle..., Program Management, Sales, New Business Development, Analytics, Analysis, Cross-functional Team..., Account Management, Process Improvement, Business Development, CRM, Customer Experience, Customer Satisfaction, Customer Service, Inventory Management, Operations Management, Project Management, Supply Chain, Supply Chain Management, Team Management
Education
D'Amore-McKim School of Business at Northeastern University 2012 — 2015
Master of Business Administration (MBA), Business Administration and Management, Corporate Renewal
Worcester State College 2004 — 2008
Bachelor of Science (B.S.), Mathematics
Wayfair September 2012 - Present
OnProcess Technology October 2011 - September 2012
OnProcess Technology October 2010 - October 2011
OnProcess Technology March 2008 - October 2010
Skills
Management, Microsoft Office, Six Sigma, Customer Retention, Customer Satisfaction, Project Coordination, CRM, Training & Development, People Management, MS Office Suite, Statistics, Minitab, Lean Six Sigma Green..., Client Services, Client Retention, Data Analysis, Reporting & Analysis, Customer Experience, Lean Thinking, Lean Operations, SQL, Process Improvement, Training, Call Centers, Vendor Management, Cross-functional Team..., Operations Management
Education
GCI Engineering 2012 — 2012
Green Belt Certification, Lean Six Sigma
Clark University 2002 — 2007
BA, English
Handled with Care Transitions 2005 - Present
Tufts Health Plan 2008 - 2009
OnProcess Technology 2006 - 2007
Brown Brothers Harriman & Co 2001 - 2005
Putnam Investments 1998 - 2001
Cross Country Automotive Services 1994 - 1999
Skills
Sales, Program Management, Training, Sales Management, Management, Employee Benefits, Recruiting, Strategy, Analysis, Project Planning, Software Documentation, Microsoft Office, Insurance, Change Management, New Business Development, SDLC, Business Process, Time Management, Business Analysis, Team Leadership
Education
Clark University 1984 — 1987
BA
UCLA
Tattoo 122 November 2011 - Present
Dar Bah September 2011 - Present
OnProcess Technology December 2007 - November 2008
Curry College WMLN 91.5 Radio October 2003 - July 2007
WBCN 104.1 Radio June 2006 - August 2006
WODS 103.3 Radio May 2006 - August 2006
Education
Curry College 2003 — 2007
Bachelor of Arts Degree, Communication
Holliston Vision Center December 2014 - Present
Lexus of Northborough June 2014 - December 2014
Jos. A. Bank Clothiers October 2013 - May 2014
Nanny December 2012 - July 2013
PCA October 2012 - July 2013
BNY Mellon February 2012 - July 2012
OnProcess Technology October 2010 - September 2011
Skills
Customer Service, Access, Adult CPR, Child CPR, Infant CPR, Adult First Aid, Child First Aid, Infant First Aid, Adult AED, Infant AED, Process Scheduler, Logistics, Sales, Time Management, Program Management, Data Entry, Accounting, Technical Support, Cpr Certified, Research, Call Centers
Education
Dean College
A.S., Liberal Arts
Franklin High School
Atlantic Broadband July 2015 - Present
Wireless Analytics, LLC June 2014 - June 2015
OnProcess Technology 2006 - 2013
Adelphia March 2004 - March 2006
Comcast January 2002 - March 2004
AT&T September 1998 - October 2002
Skills
Performance Management, Leadership, Team Leadership, Business Development, Management, Team Building, Call Center, Process Improvement, Operations Management, Budgets, Coaching, Project Management, Strategic Partnerships, Program Management, Integration, CRM, Customer Satisfaction, Sales, Cross-functional Team..., Marketing Strategy, Training, Contract Negotiation, Account Management, Forecasting, Customer Retention, Change Management, Strategic Planning, Vendor Management, Telecommunications, Call Centers, Customer Service, Inventory Management, Product Marketing, Start-ups, Supply Chain, Six Sigma, Business Process..., Negotiation, Business Analysis, New Business Development, Supply Chain Management, Salesforce.com, Customer Experience, Sales Management, Outsourcing, Sales Operations, Analysis, Marketing, Business Strategy, Team Management
Education
Massachusetts Institute of Technology - Sloan School of Management 2002 — 2002
Professional Certificate, Business Administration and Management
University of Colorado at Denver 1998 — 1998
Professional Certificate, Leadership Development
Dartmouth College 1983 — 1985
Master of Arts in Liberal Studies, Master of Arts in Liberal Studies
Hobart and William Smith Colleges 1972 — 1976
B.A., Liberal Arts- Sociology
Cardlytics, Inc. April 2011 - Present
Tribe Mediterranean Foods, Inc. August 2010 - April 2011
OnProcess Technology November 2009 - July 2010
CLG July 2007 - June 2009
SDE, Inc. November 2006 - July 2007
Millard Group January 2006 - November 2006
Skills
Word, PowerPoint, Access, Excel, Client Service, Social Media, Account Management, Process Development, Process Management, Data Analysis, Campaign Management, CRM software, Training & Development, Social Media Marketing, Project Coordination, SharePoint, Microsoft Excel, Project Management, CRM, Salesforce.com, Employee Training, Management, Direct Marketing, Marketing, Client Services, Strategy, Sales, Advertising, Marketing Strategy, Email Marketing, Leadership
Education
Western New England University 2003 — 2005
Bachelor of Science, Business Administration - Marketing Major
Franklin Pierce University 2001 — 2003
ConVal Regional High School 1997 — 2001
OnProcess Technology October 2013 - Present
New England Claims Service May 2009 - September 2009
Skills
Customer Service, Microsoft Excel, Logistics, Process Improvement, Customer Satisfaction, Team Leadership, Team Building, Training, Project Management, Account Management
Education
Quinsigamond Community College 2010 — 2010
Liberal Arts and Sciences/Liberal Studies
Becker College 2008 — 2010
Social Psychology
Uxbridge Highschool 2004 — 2008
High School
OnProcess Technology May 2014 - Present
Brooks Automation January 2012 - May 2014
A123 Systems August 2007 - January 2012
A123 Systems January 2006 - August 2007
Teradyne 2000 - 2006
Skills
Supply Chain Management, Supply Chain, Cross-functional Team..., Sales Operations, Business Planning, Product Development, Procurement, Management, Program Management, Forecasting, Oracle, ERP, Agile Methodologies, Continuous Improvement, Project Management, Manufacturing, Logistics, Inventory Management, Outsourcing, Project Planning, Product Management, Engineering Management, Warehousing, Supply Management, Strategic Sourcing
Education
Bentley University 2003 — 2006
Master of Business Administration (MBA), Marketing
Arizona State University 1997 — 1999
Bachelor of Science, Supply Chain Management
Warwick Valley Highschool 1991 — 1995
High School Diploma
Schmidt Market Research April 2015 - Present
evolve24 February 2014 - February 2015
Center for Marketing Technology at Bentley University September 2012 - December 2013
Autodesk June 2013 - September 2013
OnProcess Technology January 2013 - April 2013
Good Scents May 2011 - September 2011
Shoe Expert October 2010 - December 2010
Skills
Data Analytics, SQL, Google Analytics, Microsoft Excel, Tableau, Marketing Research, Social Media, Marketing, SPSS, Strategy, Analysis, Data Analysis, Microsoft Office, Social Media Marketing, Facebook, Research, Analytics, Customer Service, Marketing Strategy, Leadership, Social Networking, Team Leadership, Event Planning, Qualtrics, Focus Groups, QuickBooks, Negotiation, Primary Research, Secondary Research, Observation, JMP, Minitab, MySQL
Education
Bentley University 2012 — 2013
Master's degree, Marketing Analytics, 3.51/4
American University in Bulgaria 2007 — 2011
Bachelor of Arts in Journalism and Mass Communication; Bachelor of Business Administration, Marketing Management Concentration, 3.56/4
Radford University - College of Business and Economics 2010 — 2010
One-semester exchange program, Marketing & PR, 3.83/4
OnProcess Technology July 2013 - Present
Skills
Reporting & Analysis, Data Analysis, Lean Six Sigma, SQL, Project Management, Access, Leadership, Market Research, Microsoft Excel, Customer Service, PowerPoint, Social Media Marketing
Education
University of Massachusetts Boston 2014 — 2016
Bachelor's degree, Management Science and Information Systems, 3.95 GPA
University of Massachusetts at Amherst - Isenberg School of Management 2008 — 2013
Bachelor's degree, Hospitality Administration/Management
M Fox Design January 2014 - Present
Newton Country Day School September 2012 - Present
Liz Caan Interiors LLC April 2012 - February 2014
Lycee Lumiere September 2010 - April 2011
OnProcess Technology June 2009 - September 2010
Abeles & Associates Architects Inc. May 2008 - August 2008
Skills
French, Microsoft Office, QuickBooks, SketchUp, CAD, Shopify, Shopkeep, Photoshop, iWork, PowerPoint, Photography, Space planning, Microsoft Word, Furniture, Interior Design, Customer Service, Sketching, Management, Interior Architecture, Microsoft Excel, Space Planning, Social Media
Education
College of the Holy Cross 2006 — 2010
Bachelor of Arts (B.A.), Architecture
Universite de Strasbourg, France 2008 — 2009
OnProcess Technology June 2015 - Present
OnProcess Technology September 2014 - Present
OnProcess Technology January 2014 - Present
OnProcess Technology March 2013 - Present
Baystate Interpreters, Inc. March 2012 - Present
Worcester Polytechnic Institute August 2011 - June 2013
Shenzhen Guanghua Tongfang Enterprise Development Co., Ltd. February 2010 - July 2011
Shenzhen Dafen Yirun Co., Ltd. September 2010 - January 2011
Guangdong University of Foreign Studies Guangzhou January 2010 - January 2011
Skills
Data Analysis, SPSS, Marketing Research, Mandarin, Business Planning, Cantonese, Photoshop, After Effects, Ulead VideoStudio, STATA, Segmentation, Minitab, R, Microsoft Office, Research, Marketing, Market Research, PowerPoint, Microsoft Excel, Stata
Education
Massachusetts Institute of Technology 2013 — 2013
Design and Analysis of Experiments
Bentley University 2012 — 2013
Marketing Analytics
Worcester Polytechnic Institute 2011 — 2013
Master, Marketing & Tech Innovation
Guangdong University of Foreign Studies 2007 — 2011
Bachelor of Business Administration (B.B.A.), International Business
Bentley University Computing Services Desk August 2013 - December 2014
Sun Life Financial May 2014 - August 2014
OnProcess Technology 2013 - 2013
Skills
Microsoft Excel, Statistics, Accounting, Tutoring, Microsoft Word, SPSS, Research, Computer Hardware, Visual Basic, VBA, PowerPoint, Access, Finance, Outlook, Bloomberg, R, Maxima, Microsoft Office
Education
Bentley University
Bachelor’s Degree, Mathematics
OnProcess Technology December 2014 - Present
AES Corporation 2013 - 2014
GreenBytes 2013 - 2013
VMware 2012 - 2012
DynamicOps 2010 - 2012
Desktone, Inc. 2007 - 2009
Microsoft Corporation 2006 - 2007
Softricity, Inc. 2002 - 2006
Silverback Technologies 2000 - 2002
NetScout Systems 1998 - 2000
Skills
Enterprise Software, Cloud Computing, Demand Generation, Start-ups, Product Marketing, Lead Generation, Go-to-market Strategy, Sales Enablement, Multi-channel Marketing, Business Development, Salesforce.com, Management, Strategic Partnerships, Project Management, Application..., Strategy, Marketing Communications, Business Alliances, Product Management, Marketing, Channel Partners, Strategic Alliances, Direct Marketing, Virtualization, SaaS, Marketing Strategy, VDI, Team Leadership, Events, Leadership, Solution Selling, Messaging, Message Development, Inbound Marketing, Collateral, Cross-functional Team..., Data as a Service, Return on Investment, Partner Management, Professional Services, Marketing Automation, Sales, Thought Leadership, DaaS, Value Propositions, Channel Marketing, PR/AR, ROI, Branding & Identity, Product Launch
Education
Boston University
BS, Business Administration, Finance
EMC January 2015 - Present
EMC March 2013 - December 2014
EMC September 2012 - March 2013
OnProcess Technology October 2010 - September 2012
Samsonite February 2010 - October 2010
Skills
Analysis, SAP, Microsoft Applications, Oracle, Salesforce.com, Catalyst, Presentations, APA, MBA, Sales, Marketing, Wordpress, Customer Service, Team Management, Sales Management, Product Development, Microsoft Office, PowerPoint, Professional Services, Account Management, Business Analysis, Cloud Computing, Management, Microsoft Excel, Team Leadership
Education
Curry College 2010 — 2013
Master of Business Administration (M.B.A.)
Curry College 2006 — 2010
Bachelor of Arts (B.A.)
cerebral palsy of massachusetts May 2015 - Present
Comfort Inn March 2014 - Present
OnProcess Technology November 2007 - September 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Electronic Filing, Highly detail oriented, Teamwork
Education
Bristol Community College 2011 — 2013
Associate's degree, Health and Medical Administrative Services
Monroe College 2003 — 2005
Associate's degree, Health and Medical Administrative Services
All Covered May 2013 - December 2014
Firestone Financial 2008 - 2013
Crystalroom Technologies 2007 - 2013
OnProcess Technology 2006 - 2007
McKesson Provider Technologies 2004 - 2006
Commonwealth Financial Network 1998 - 2003
ClearStory Systems (formerly INSCI Corp.) 1996 - 1998
Stream International 1994 - 1996
Framingham State College 1993 - 1993
University of Massachusetts Lowell 1986 - 1990
Skills
Program Management, Executive Management, Internal Audit, Technology Architecture, Enterprise Systems, Technically Strong, Vendor Management, Disaster Recovery, Security, Training, Business Intelligence, IT Management, Project Management, Strategic Planning, Finance, Risk Management, Management, Team Building, Business Analysis, Windows, Leadership, Process Improvement, Negotiation, Integration, Business Process..., Budgets, CRM, Networking, Outsourcing, IT Strategy, Change Management, SaaS, Software Development, Strategy, Virtualization, Information Technology, Consulting, Cloud Computing, Software Documentation, Professional Services, Salesforce.com, Telecommunications, Business Continuity, Quality Assurance, Team Management, Citrix, Microsoft SQL Server, System Deployment, Data Center, Access
Education
Boston University Corporate Education Center 2009 — 2010
Certificate, PMBOK Based Project Management and Scoping
Brandeis University 1982 — 1987
Ph.D., Music Theory and Composition
Brandeis University 1982 — 1985
Master of Arts (M.A.), Music Theory
Harvard University 1983 — 1984
Education Exchange Program, Music Theory and Composition
California Institute of the Arts 1980 — 1982
M.F.A., Music
University of California, Santa Barbara 1977 — 1980
B.A., College of Creative Studies
Acquia September 2014 - Present
OnProcess Technology February 2014 - September 2014
OnProcess Technology August 2013 - February 2014
OnProcess Technology June 2012 - July 2013
Thayer Academy March 2012 - May 2012
Power Home Remodeling Group July 2011 - December 2011
Fidelity Investments June 2010 - August 2010
PrimeTime Lacrosse 2008 - 2010
Wilbur Painting June 2008 - August 2009
Coffee Sleeve Ads October 2007 - June 2008
Skills
Operations Management, Access, Microsoft Excel, Microsoft Office, Account Management, Creative Problem Solving, Marketing Strategy, New Business Development, KPI Reports, Data Analysis, Process Modeling, Requirements Analysis, Visio, PowerPoint, Microsoft Word, Employee Training, Social Media, SQL Server Management..., SQL
Education
Babson College 2007 — 2011
Bachelor of Science, Business Management; Entrepreneurship
Villanova University
Lean Six Sigma Green Belt - Information Technology
Villanova University
Master Certificate, Business Analysis
451 Research May 2014 - Present
Yankee Group April 2013 - May 2014
Yankee Group December 2012 - April 2013
OnProcess Technology June 2012 - December 2012
FM Global May 2011 - May 2012
Skills
Competitive Analysis, Market Research, Marketing Communications, Marketing Strategy, Data Analysis, Mobile Payments, Customer Satisfaction..., Brand Tracking, Customer Service, Microsoft Office, SharePoint, Direct Sales, Quantitative Analysis, Product Marketing, Quantitative Analytics, Analytics, Marketing, Market Analysis, Customer Satisfaction..., CRM, E-commerce, Analysis, Mobile Marketing
Education
Bryant University
Bachelor of Science, Marketing major, Communications minor, Cum Laude
North Smithfield High School
High School Diploma
Plum Direct Marketing October 2014 - Present
People, Inc. October 2013 - October 2014
People, Inc. May 2010 - October 2013
OnProcess Technology June 2009 - May 2010
Skills
Microsoft Word, Microsoft Office, Data Entry, Administrative..., Marketing, Nonprofits, Job Coaching, Resume Writing, Microsoft Excel, Case Management, Job Search Strategies, Conflict Resolution, Job Search, Interviews, Interview Preparation, Workforce Development, Mock Interviews, Career Development, Lead Generation, Direct Mail, Social Networking, Sales, Email Marketing, Social Media, Event Planning, Customer Service, Online Marketing, Advertising
Education
Bristol Community College 2011 — 2013
Human Services, General
Diman Regional Technical Institute 2004 — 2008
High School Diploma, Cooking and Related Culinary Arts, General
Bristol Community College
Certificate, Human Services - DDS
Cybex International May 2013 - Present
University of Massachusetts Amherst September 2012 - May 2013
Cybex International June 2012 - January 2013
OnProcess Technology December 2009 - January 2012
Skills
Web Design, Graphic Design, Digital Media, Adobe Creative Suite, Photoshop, Communication Design, Social Media, Social Media Marketing, Digital Marketing, Corporate Branding, Digital Publishing Suite, User Interface Design, Scene7, HubSpot
Education
University of Massachusetts, Amherst 2011 — 2013
Bachelor of Fine Arts (BFA), Bachelor's Degree with Individual Concentration (BA)
Coastal Carolina University 2009 — 2010
OnProcess Technology March 2012 - Present
Sparta Systems, Inc. May 2008 - 2011
Consulting 2005 - 2008
NMS Communications 2003 - 2005
Infinium Software 2001 - 2002
Intellution, Inc 1993 - 2000
Boston Bay Capital 1990 - 1992
Coopers & Lybrand 1986 - 1990
Education
Babson College - Franklin W. Olin Graduate School of Business 1992 — 1996
MBA
Babson College 1982 — 1986
BS, Accounting
OnProcess Technology April 2010 - October 2011
Granite Telecommunications March 2010 - April 2010
Bain Capital October 2009 - January 2010
Mercer Global Investments 2010 - 2010
ITG September 2003 - October 2009
The Macgregor Group 2003 - 2007
Biometric Security March 2002 - August 2003
Peakpoint March 2000 - March 2002
Viisage March 2000 - March 2002
L1ID - Viisage - Peakpoint October 1997 - February 2002
Skills
C#, .NET, SQL, Java, Databases, Web Services, Oracle, Agile Methodologies, Microsoft SQL Server, Requirements Analysis, Integration, Java Enterprise Edition, Scrum, SDLC, PL/SQL, Solution Architecture, ASP.NET, Visual Basic
Education
GCI Engineering 2010 — 2011
LSSGB, Lean Six Sigma Training, Design and Project Management
Northeastern University 1998 — 2001
MBA Global, Management
Northeastern University - Graduate School of Business Administration 1998 — 2001
MBA, Finance
Birla Institute of Technology and Science 1990 — 1994
MS, Engg Tech
Birla Institute of Technology and Science 1990 — 1994
Engineering Technology, Software & Information Sciences
Birla Institute of Technology and Sciences 1990 — 1994
Master of Science; Bachelor of Science, Industrial Engineering; Industrial Engineering
TRAINING PROGRAMS
D'Allessandro Corp. November 2014 - Present
Bristol Community College October 2012 - Present
Go2IT Group June 2012 - Present
Asurion July 2012 - August 2014
VIPdesk October 2010 - March 2012
OnProcess Technology February 2010 - July 2010
Century 21 Associates Realty Inc December 2008 - June 2009
Webster Bank March 1996 - March 2008
Skills
Banking, Troubleshooting, Accounts Payable, Mortgage Lending, Databases, Call Centers, Microsoft Office, Sales Operations, Windows, Windows 7, Analysis, Process Improvement, Management, Computer Hardware, XP, Web Design, Servers, HTML 5, CSS, Oracle, MySQL, SQL, QuickBooks, JavaScript, CompTIA A+ Certification, CompTIA Network+..., Adobe Design Programs, jQuery, jQuery Mobile, XHTML, Unix, Linux, PHP, Dreamweaver, Backbone.js, AJAX, Training, Sales, Customer Service, Access, Active Directory, Data Entry, Windows XP
Education
New Horizons Computer Learning Center 2009 — 2015
A+ and Network +, Comptia Certifications
Bristol Community College 2011 — 2014
Associate's degree, Computer Information Systems, 3.4
BMC Durfee High School 1988 — 1992
Diploma, Business, 12
OnProcess Technology June 2015 - Present
Bangor Savings Bank June 2012 - January 2015
Bank of America April 1999 - June 2012
Bank of America April 1999 - June 2012
Skills
Banking, Loans, Credit, Consumer Lending, Credit Analysis, Credit Risk, Cross Selling, Risk Management, Relationship Management, Credit Cards, Retail Banking, Leadership, Lines Of Credit, Customer Service, Finance, Financial Analysis
Education
Husson College 1994 — 1998
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Hermon High SChool 1989 — 1993
High School diploma, Business
OnProcess Technology December 2013 - Present
Battleship Cove February 2013 - Present
Twisted Creation January 2009 - Present
Roca, Inc. August 2012 - October 2012
Panera Bread March 2012 - August 2012
Artist for Humanity March 2012 - June 2012
Table Talk Pies September 2011 - November 2011
Skills
Filezilla, Photoshop, Illustrator, Dreamweaver, Inkscape, Flash, Fruity Loops, Microsoft Office, HTML, PHP, CSS, Banners, Interaction Design, Adobe Fireworks, WordPress, Advertising, Web Design, Adobe Creative Suite, Typography, Graphic Design, Logo Design, Packaging
Education
Bristol Community College 2012 — 2016
Associate in Fine Arts and Media, Graphic Design
North High School 2005 — 2009
High School Diploma
OnProcess Technology February 2014 - Present
OnProcess Technology February 2012 - February 2014
Environmental Fire Protection, Inc. March 2007 - August 2011
Hanson Data Systems, Inc. April 1995 - February 2007
Skills
Financial Reporting &..., Corporate Consolidation, Cash Management, Auditing, Bank Credit Relations, Sage Timberline Software, Certified Financial..., Notary Public, Peachtree, QuickBooks, Collections, Credit Management, Consolidation, Payroll, Financial Statements
Education
Assumption College
Bachelor's, Business Administration/Accounting
CARCO Group, Inc. April 2014 - June 2015
American Express June 2012 - December 2013
American Express August 2009 - June 2012
OnProcess Technology October 2006 - August 2009
DHL Express April 2003 - October 2006
Enterprise Fleet Management August 2000 - April 2003
Enterprise Rent A Car August 1997 - August 2000
Skills
Business Development, New Business Development, Account Management, Sales Process, Sales Management, Salesforce.com, Sales, Strategic Partnerships, Strategy, B2B, Relationship Management, Sales Operations, Direct Sales, Lead Generation, Cold Calling, Leadership, Team Leadership, Sales Management..., Executive Coaching, Coaching, Leadership Development, Leadership Development..., Management Development
Education
Babson College
B.S., Entrepreneurial Studies/Management
Quabbin Regional High School
Visiting Nurse Service of New York July 2014 - Present
Cross-Rhodes Management Consulting, LLC October 2012 - Present
Zipcar September 2008 - October 2012
OnProcess Technology August 2000 - October 2007
edu.com May 1999 - March 2000
Lotus Development/IBM April 1995 - April 1999
International Data Corporation 1989 - 1993
Skills
Call Center, Process Improvement, Start-ups, Vendor Management, Operations Management, Customer Experience, Operational Excellence, Net Promoter Score, Call Centers, Cross-functional Team..., Strategic Planning, BPO, Strategy, Management, Business Strategy, Performance Management, Forecasting, Coaching, Program Management, Project Management, Account Management, Analytics, CRM, Leadership, Business Analysis, Contract Negotiation, Team Building, Budgets, Customer Satisfaction, E-commerce, Outsourcing, Sales, Business Planning, Project Planning, Business Process, Customer Service, P&L Management
Education
Bethany College
BS, Mathematics
OnProcess Technology January 2011 - April 2015
Sentient Jet March 2010 - December 2010
Authoria, Inc. July 2008 - March 2009
Authoria, Inc. September 2006 - April 2008
Authoria, Inc. February 2005 - August 2006
Skills
SQL, Microsoft SQL Server, C#, .NET, XML, Visual Basic, HTML, ASP.NET, Business Analysis, SDLC
Education
Framingham State College 2000 — 2004
Bachelor's Degree, Computer Science
Milford High School 1992 — 1996
High School
Leonard Tammaro, L&D Professional July 2013 - Present
OnProcess Technology September 2012 - June 2013
LoJack Corporation July 2010 - September 2012
Quincy College - Plymouth Campus September 2009 - May 2010
Comcast October 2007 - February 2009
Comcast September 2000 - October 2007
AT&T Broadband - MediaOne August 1998 - September 2000
MediaOne June 1997 - August 1998
Continental Cablevision March 1988 - June 1997
American Cablesystems May 1984 - March 1988
Skills
Performance Management, Talent Management, Coaching, Leadership Development, Workforce Planning, Call Center, Organizational..., Organizational..., Employee Engagement, Instructional Design, Team Building, Training, Employee Relations, Human Resources, Budgets, Telecommunications, Program Management, Leadership, Call Centers, Management, Onboarding, Operations Management, Sales, Strategic Planning, Employee Training, Time Management, Process Improvement, Change Management, Recruiting, Quality Assurance, Customer Service, Customer Retention, Succession Planning, Team Leadership, Talent Acquisition
Education
Boston University 1975 — 1980
M. Ed., Ed. Media & Technology
Boston University 1971 — 1975
B.S. - Educ., English
OnProcess Technology August 2015 - Present
OnProcess Technology November 2014 - Present
OnProcess Technology January 2013 - Present
OnProcess Technology March 2015 - August 2015
MEDITECH October 2010 - November 2012
Mac-Gray Corp January 2006 - November 2010
Skills
Software Documentation, Requirements Analysis, Analysis, Vendor Management, Testing, Data Analysis, SQL, Troubleshooting, Management, Software Development, Microsoft Excel, Accounts Payable, Market Research, Sales, Access, Process Improvement, Accounting, Business Analysis, Visio, Salesforce.com, Program Management, Project Management, Microsoft Office, Customer Service, Account Management, Team Building, Training
Education
Framingham State University 2009 — 2012
Bachelors, Business and Information Technology
Massachusetts Bay Community College 2007 — 2009
Associate, Business Administration
OnProcess Technology May 2002 - Present
Education
Framingham State University
Constant Contact February 2015 - Present
Constant Contact April 2013 - January 2015
OnProcess Technology July 2012 - April 2013
Broadridge Financial Solutions May 2010 - June 2012
Comcast Cable July 2007 - December 2009
Comcast, formerly AT&T Broadband, formerly Cablevision November 1993 - December 2009
Comcast Cable 2003 - 2007
AT&T Broadband 2001 - 2003
Cablevision 1993 - 2001
Post-Newsweek Cable - United Kingdom 1992 - 1993
Skills
Call Center, Customer Retention, Coaching, Customer Satisfaction, Vendor Management, Telecommunications, Call Centers, Sales, Change Management, Strategic Planning, Talent Management, Metrics, Leadership, Account Management, Strategy, Cross-functional Team..., Team Leadership, Management, Sales Management, Negotiation, Customer Experience, Marketing, Operations Management, Team Building, Workforce Management, Customer Service, Performance Management, Salesforce.com, Project Management, Analysis, Time Management, Process Improvement
Education
Bentley University
BS, Marketing
Cisco Systems May 2012 - Present
DentaQuest June 2007 - May 2012
OnProcess Technology January 2005 - May 2007
Commex Communications January 2001 - July 2005
Agilent Technologies February 2000 - April 2001
Fidelity Investments July 1996 - December 1999
Skills
Data Extraction, Business Intelligence, Microsoft SQL Server, Analysis, Windows, Oracle HR, Relational Databases, Access, Visio, Data Analysis, Database Administration, SharePoint, Business Analysis, Software Documentation, Requirements Analysis, Visual Basic, SQL, Process Improvement, MS Project, T-SQL, Vendor Management, Testing, Requirements Gathering, Oracle, SDLC, Security, Data Warehousing, Six Sigma, Business Objects, Leadership, Software Project...
Education
Southern New Hampshire University 2008 — 2009
Global MBA, International Business, GPA: 4
Southern New Hampshire University 2005 — 2008
BSc, Business Administration [Technical Management], Magna Cum Laude: GPA 3.7
Penn Foster College, Scranton PA 1993 — 1995
Master Computer Programming, Computer Science
Bunker Hill Community College 1991 — 1992
Electronics Technolgy, Electrical and Electronics Engineering, GPA: 3.9
Globoforce June 2015 - Present
Sensata Technologies October 2014 - June 2015
Sensata Technologies April 2013 - October 2014
Sensata Technologies July 2011 - April 2013
OnProcess Technology May 2010 - July 2011
OnProcess Technology December 2007 - May 2010
Bel Power Inc 2002 - 2007
Galaxy Power Inc. 2002 - 2007
Honeywell Consumer Products 2000 - 2000
The Home Depot 1997 - 2000
Skills
Cross-functional Team..., Logistics, Customer Satisfaction, Process Improvement, Management, Six Sigma, Supply Chain, Customer Service, Operations Management, Supply Chain Management, Business Analysis, Team Building, Manufacturing, Inventory Management, Strategic Planning, Forecasting, B2B, Account Management, Start-ups, Business Strategy, Customer Relations, Problem Solving, Negotiation, Data Analysis, Change Management, Business Process, Access, Call Centers, Master Scheduling, Excel, Call Center, Lean Six Sigma, Lean Tools, Metric Development, SaaS, Leadership, Program Management
Education
Franklin Pierce University 1998 — 2000
BSBA, Business Adminastration
University of New Hampshire 1995 — 1997
Mechanical Engineering
Bose Corporation January 2014 - Present
Bose Corporation October 2012 - January 2014
OnProcess Technology January 2009 - September 2012
Fidelity Investments February 2001 - August 2008
Skills
Access, Word, PowerPoint, Excel, Customer Relations, Outlook, Administrative Support, Customer Service, Microsoft Office, Defined Benefit, Defined Contribution, Legal Research, Legal Compliance, Legal Documents, Administrative..., Microsoft Excel, Employee Benefits, Data Entry, Microsoft Word, Software Documentation, Invoicing, Human Resources, Workday, HR Policies
Education
Fisher College
Associate, Paralegal
Fisher College
Bachelor of Science (BS), Health/Health Care Administration/Management
Framingham State College
Bachelor of Science (BS), Healthcare Management
OnProcess Technology April 2015 - Present
Verizon July 2011 - January 2015
HSN September 2007 - January 2011
Sony Corporation of America October 2000 - June 2007
TVN Entertainment Corp March 1998 - February 2000
Skills
Digital Media, Interactive TV, IPTV, Start-ups, Strategic Partnerships, Marketing, VOD, B2B, Advertising, Television, Strategy, Digital Marketing, Video, Brand Management, New Media, Cross-functional Team..., Product Management, Management
Education
University of Arizona 1984 — 1986
MFA, Journalism
Arizona State University
Bachelor's, Communications and Business
Energy Federation May 2015 - Present
Kindred Spirits USA August 2014 - Present
OnProcess Technology October 2012 - May 2015
Love Pole Fitness March 2013 - March 2014
Studio 12 April 2011 - 2013
Income and Growth Solutions, LLC February 2009 - August 2010
Discover Financial Services August 2008 - October 2008
Murata Power Solutions May 2006 - October 2007
The Lewis Family July 2004 - May 2006
PFPC December 1998 - July 2004
Skills
Marketing, Training, Microsoft Excel, Customer Service, Sales, Product Promotion, Data Entry, Financial Support, Office Administration, Yoga Instruction, Children's Yoga, Microsoft Office, Microsoft Word, PowerPoint, Direct Sales, Project Management, Management, Time Management, Process Improvement, Quality Assurance, Hatha Yoga, Project Planning, Research, Logistics, Outlook, Teaching, Yoga
Education
Massachusetts TIPS Certification 2014 — 2014
TIPS Certification, Alcohol Certification
Kidding Around Yoga 2013 — 2013
Kid Yoga Certification, Yoga Teacher Training/Yoga Therapy
Revelation School of Yoga 2011 — 2012
RYT-200, Yoga Teacher Training/Yoga Therapy
Bay State College 1990 — 1991
Tourism and Travel Services Management
Norton High School 1987 — 1990
High School Diploma, Business
Central Maine Power Company October 2011 - Present
OnProcess Technology November 2010 - November 2011
OnProcess Technology August 2007 - November 2010
EFD, Inc. a Nordson Company May 2006 - August 2006
Skills
Data Analysis, Business Analysis, Market Research, Statistics, Microsoft Excel, Access, Qualitative Research, Research
Education
Bryant University 2003 — 2007
Business Administration, Marketing
Public Consulting Group November 2014 - Present
OnProcess Technology October 2010 - October 2014
Sentient Jet August 2004 - October 2010
EMC November 1999 - August 2004
Skills
SDLC, Business Intelligence, Business Process, Business Analysis, Software Development, Project Management, Management, Change Management, Leadership, Testing, Project Planning, Strategic Planning
Education
Brandeis University 1999 — 2002
MS, Software Engineering
University of Massachusetts Dartmouth 1988 — 1992
BS, Electrical Engineering
OnProcess Technology July 2013 - Present
Worcester Community Action Council, Inc. December 2004 - August 2012
United Way of Central Massachusetts 1994 - 2004
Skills
Public Relations, Community Outreach, Customer Service, Microsoft Office, Strategic Planning, Administrative..., Social Media, Outlook, Program Development, Volunteer Management, Budgets, PowerPoint, Microsoft Excel, Editing, Project Management, Public Speaking, Nonprofits, Time Management, Supervisory Skills, Management, Teamwork, Process Improvement, Team Building, Access, Event Management
Education
Anna Maria College 1987 — 1989
Business
North Brookfield High School 1984 — 1987
Diploma, Business
JD Auto and Truck March 2014 - Present
Kate Melody Photography June 2011 - Present
Melody's Gardening Service April 2006 - Present
Apollo Safety, Inc. November 2013 - February 2014
Starwood Hotels & Resorts Worldwide, Inc. February 2013 - November 2013
OnProcess Technology April 2012 - February 2013
The Home Depot May 2009 - April 2012
Skills
Cashiering, Visual Merchandising, Merchandising, Retail, Customer Service, Inventory Management, PowerPoint, Microsoft Office, Time Management, Microsoft Word, Advertising, Public Relations, Photography, Sales, Facebook
Education
Bristol Community College 2008 — 2010
Associate's degree, Multimedia
Westport High School 2004 — 2008
Diploma
Westport Middle School 2000 — 2004
Central Massachusetts Special Education Collaborative August 2012 - Present
Shriver Job Corps May 2010 - August 2012
OnProcess Technology August 2009 - April 2010
ChoicePoint (Westboro, MA) 2000 - 2001
Skills
Teaching, Microsoft Office, Tutoring, Social Media, Staff Development, Higher Education, Public Speaking, Editing, Research, Fundraising, Creative Writing, Spanish, Proofreading, PowerPoint, Classroom, Lesson Planning, Special Education
Education
Central Connecticut State University 1995 — 1998
Masters, International Relations/Language
Assumption College 1991 — 1995
Bachelor, Political Science/Philosphy
Convergence Technologies, ltd. August 2014 - Present
OnProcess Technology November 2011 - December 2012
Windstar Technologies October 2010 - December 2011
Foliage Software Systems November 2009 - September 2010
PHD, Inc. April 2008 - November 2008
Tower Bank August 2006 - March 2008
Skills
Active Directory, Microsoft SQL Server, SQL, T-SQL, Project Management, XML, C#, Microsoft Office, ASP.NET, Windows Server, Software Documentation, .NET, Software Development, Databases, SharePoint
Education
Baker College Business and Corporate Services 2003 — 2006
Bachelor, Computer Information Systems
Centage February 2015 - Present
Dynatrace January 2014 - January 2015
OnProcess Technology November 2011 - October 2013
Aberdeen Group September 2009 - October 2011
Monster June 2006 - February 2009
Suntech Efficiency Systems March 2005 - May 2006
Yellowbook September 2003 - February 2005
Legends Boston Garden July 2002 - August 2003
Skills
New Business Development, Analytics, Supply Chain..., Account Management, Management, Solution Selling, Sales, Cold Calling, SaaS, Key Account Management, Building Relationships, Sales Process, Strategic Account Growth, Qualifying Opportunities, Sales Operations, Lead Generation, CRM, Direct Sales, Strategic Partnerships, B2B, Salesforce.com, Business Development, Go-to-market Strategy, Demand Generation, Selling, Sales Management, stra, Market Analysis, key a, direct s, Cross-functional Team...
Education
American International College 1998 — 2001
Bachelor of Science in Business Administration, Marketing Major, 3.67
American University 1996 — 1998
Vistaprint October 2014 - Present
Eastern Washington University September 2013 - September 2014
Blockbuster June 2010 - June 2011
OnProcess Technology 2009 - 2009
Skills
Java, C, C++, HTML, CSS, Microsoft Office, JavaScript, PHP, phpMyAdmin, MPI, CodeIgniter, Android, Objective-C, Ghost Imaging, Shell Scripting, Linux System..., Windows System...
Education
Eastern Washington University 2013 — 2015
Masters, Computer Science
Eastern Washington University 2011 — 2013
Bachelors, Computer Science
Bellevue College 2012 — 2012
Associate in Arts and Science
Quinsigamond Community College 2009 — 2010
Bellevue Community College 2008 — 2009
Worcester State University 2006 — 2008
History, Computer Science
OnProcess Technology August 2015 - Present
OnProcess Technology November 2014 - Present
QPC October 2013 - November 2014
Forsythe March 2013 - October 2013
PlumChoice December 2008 - January 2013
cross country 2007 - 2008
Comcast November 2003 - December 2007
Verizon April 1987 - March 2001
Skills
Program Management, Cross-functional Team..., Integration, Professional Services, Project Management, Call Center, SaaS, CRM, Vendor Management, Telecommunications, Call Centers, Leadership, Team Leadership, Manage Client..., Business Development, Process Improvement, Team Building, Management, Forecasting, Product Management, Budgets, Quality Assurance, Competitive Analysis, Training, Analysis, Account Management, Software Documentation, Customer Satisfaction, Pre-sales, Requirements Gathering, Business Analysis, Operations Management, Sales, New Business Development, Outsourcing
Education
University of Phoenix 2013 — 2014
MBA, Business
Emmanuel College 1994 — 1997
BS, Business Management
Boston University 2010 — 2010
Project Management PDUs, Project Management
AlliedBarton Security Services June 2007 - Present
Boston Biomedical Consultants January 2014 - April 2014
Mac-Gray Services January 2014 - January 2014
OnProcess Technology June 2013 - September 2013
EMC April 2013 - May 2013
Beehive Federal Credit Union 2012 - 2012
Pency's Cheesesteaks (Intergraded Business Core) May 2011 - July 2011
Allegro Microsystems Inc January 2011 - April 2011
LDS Welfare Services January 2010 - April 2010
Skills
Fluent in Japanese, Strong Work Ethic, Entrepreneurial Mindset, Good Business Sense, Detail Oriented, Motivated self-starter, Quick & Eager Learner
Education
Framingham State University 2015 — 2018
Master’s Degree, Healthcare Adminstration
Brigham Young University - Idaho 2009 — 2012
Bachelor's degree, Business Management, Marketing, and Related Support Services
Pearson May 2015 - Present
Experian Data Quality July 2013 - May 2015
OnProcess Technology June 2007 - July 2013
Skills
Software Project..., Project Management, Change Management, Operations Management, Cross-functional Team..., Process Improvement, Business Process, Operational Excellence, Supply Chain, Supply Chain..., Reverse Logistics, Logistics, Supply Chain Management, Inventory Management, Supply Management, Six Sigma, Vendor Management, Leadership, Business Strategy, Management, Outsourcing, Program Management, Business Process..., Call Centers, SaaS
Education
Bryant University 2003 — 2007
Bachelor's, Business Management
Webster Public Schools August 2012 - Present
OnProcess Technology September 2009 - December 2011
Skills
Customer Service, Logistics, Microsoft Excel, Reverse Logistics, CRM, Outlook, Access, Program Management
Education
Framingham State College 2010 — 2012
Secondary Education Mathematics 8-12
Worcester State College 2005 — 2009
Bachelors, Mathematics
Bartlett High School
Starbucks September 2013 - Present
Starbucks February 2013 - September 2013
Sensata Technologies February 2011 - January 2012
OnProcess Technology January 2010 - September 2011
Jenny Craig October 2005 - June 2009
Skills
Account Management, Customer Service, Call Center, Process Improvement, Customer Satisfaction, Customer Experience, Data Analysis, Team Building, Operations Management, Call Centers, Cold Calling, CRM, Inventory Management, Sales, Salesforce.com, Management
Education
Arizona State University 2002 — 2007
Theatre for Youth
OnProcess Technology 2012 - Present
OnProcess Technology 2006 - 2012
Skills
Customer Satisfaction, Supply Chain, Management, Time Management, Supply Chain Management, Forecasting, Analysis, Manufacturing, Data Entry, Sourcing, Program Management
Education
Becker College 2000 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Burdette College 1999 — 2000
Certificate, Small Business Administration/Management
OnProcess Technology November 2010 - Present
Americom Voice and Data February 2006 - July 2010
Skills
Access, Procurement, Logistics, Sales, Customer Service, Microsoft Office, Software Installation, Customer Satisfaction, Microsoft Excel, Microsoft Word, Outlook
Education
Community College of Rhode Island 1970 — 1971
No, Electronic Technology
RI Radio and Electronics School 1968 — 1970
Certificate, Electronic Technology
RI Radio and Electronics School 1968 — 1970
Certificate, Electronic Technology
Mount St. Charles Academy 1964 — 1968
Diploma, College Prep
OnProcess Technology October 2012 - Present
T3i Group September 2009 - October 2012
Avaya August 2007 - July 2009
Avaya October 2005 - August 2007
Avaya May 2003 - September 2005
Avaya September 1999 - January 2001
Avaya September 1999 - January 2001
AT&T 1983 - 1988
Skills
Operations Management, Process Improvement, P&L Management, Business Process..., Business Transformation, Acquisition Integration
Education
Duke University - The Fuqua School of Business 1992 — 1992
Advanced Management Program
Syracuse University 1975 — 1979
BA, Political Science/Journalism
Simplex Grinnell, Tyco June 2015 - Present
The Princeton Review February 2012 - June 2015
Community Economic Development Center (CEDC) January 2010 - April 2012
OnProcess Technology January 2008 - June 2008
Fulfillment Plus January 2007 - January 2008
Education
Northeastern University - Graduate School of Business Administration 2011 — 2012
MSA, Accounting
University of Massachusetts Dartmouth 2009 — 2011
Bachelor of Science, Accounting
Bristol Community College
Associate of Arts, General Studies
Verizon April 2014 - Present
CVS Caremark Corporation October 2012 - April 2014
Community College of Rhode Island March 2011 - August 2012
OnProcess Technology July 2008 - July 2010
Skills
Customer Service, Microsoft Office, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Editing, Team Building, Team Leadership, Access, Data Entry, Instructional Design, Strategic Planning, Administration, Time Management, Software Documentation
Education
Community College of Rhode Island 2011 — 2013
2-year transfer, Psychology
Mayhew Tools September 2008 - Present
OnProcess Technology April 2005 - August 2007
PCA International March 2001 - March 2005
Education
Hallmark Institute of Photography 1998 — 1999
Photography Certificate, Photography
Mount Wachusett Community College
none, General Studies
Hess Corporation December 2011 - March 2013
OnProcess Technology August 2012 - December 2012
Picture People October 2010 - June 2011
Cumberland Farms December 2009 - June 2010
Education
Ashford University 2011 — 2014
SAI Global November 2014 - Present
OnProcess Technology May 2014 - November 2014
OnProcess Technology June 2013 - May 2014
OnProcess Technology July 2012 - June 2013
Atlantic Coffee & Provision Ltd. 2008 - 2011
Education
Babson College 2008 — 2012
Bachelor of Science, Business Management, Entrepreneurship, Marketing
Thayer Academy 2004 — 2008
theITSupportCenter, LLC April 2015 - July 2015
OnProcess Technology September 2014 - February 2015
Telenetwork August 2011 - May 2014
Round Rock Rehabilitation Center December 2010 - May 2011
Fry's Electronics July 2010 - September 2010
Skills
Customer Satisfaction, Call Centers, Technical Support, Sales, Customer Service
Education
Austin Community College 2008 — 2011
High School, English, Junior
State Street September 2014 - Present
Lei's Garden June 2008 - September 2014
OnProcess Technology June 2013 - August 2013
Pactera Technology International Ltd. September 2012 - December 2012
Bryant University August 2011 - May 2012
Skills
Mandarin, Cultural Awareness, Prezi, Microsoft Excel, PowerPoint, Cantonese, Visio, Microsoft Word, Market Research, Teamwork, Access, Analysis, Statistics, Time Management, Social Media, Social Networking, Public Speaking, Data Analysis, Leadership, Customer Service, Microsoft Office, Research
Education
Bryant University 2010 — 2014
Bachelor of Science (BS), International Business, Junior
Shanghai University of Finance and Economics 2012 — 2012
Chinese Language
Starwood Hotels & Resorts Worldwide, Inc. July 2013 - Present
Starwood Hotels & Resorts Worldwide, Inc. February 2012 - Present
OnProcess Technology February 2011 - February 2012
Walt Disney World June 1998 - September 1998
Skills
Customer Service, Customer Satisfaction, Customer Experience, Engagement
Education
Bristol Community College 1997 — 1999
Associate's degree, Theatre/Theater
Salem State University September 2012 - December 2012
OnProcess Technology April 2011 - May 2012
Skills
Customer Service, Keyboard Skills, Desktop Publishing, Solid computer skills, Software, Microsoft Office 2007, Adobe
Education
University of Massachusetts Dartmouth 2012 — 2016
Diman Regional Technical Institute 2008 — 2012
OnProcess Technology November 2011 - Present
Bose Corporation 2007 - 2011
Sears, Roebuck and Co. 2006 - 2007
Geek Squad 2003 - 2006
Skills
Supply Chain, Supply Chain Management, Logistics, Supply Chain..., Operations Management, Six Sigma, Process Improvement, Warehousing, Materials Management, Reverse Logistics, Shipping, Supply Management, Operational Excellence, Logistics Management, SAP, Cross-functional Team..., 3PL, Strategic Sourcing
Education
Assabet Valley Regional Technical School 1997 — 2001
Diploma and Certificate of Proficency in Electronics, Industrial Electronics Technology/Technician
Bernardi Automotive Group August 2014 - Present
Davio's Northern Italian Steakhouse June 2008 - Present
Gillette Staduim September 2004 - Present
OnProcess Technology May 2007 - April 2008
Education
Framingham State College
Bachelor of Arts (B.A.), Geography
OnProcess Technology January 2014 - Present
Creative Interior Plus May 2009 - November 2009
Collins Building Services, Inc. January 2009 - May 2009
Natural Organics January 2008 - May 2009
Securitas Security Services USA, Inc. April 2005 - October 2007
Allied Call Center November 2002 - January 2004
Education
Apex Technical School 2008 — 2009
Welding Technology/Welder