VIPdesk Company
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VIPdesk Employees
Penny Renee Designs April 2012 - Present
Penny Renee Designs April 2012 - Present
Mary Jane Rackley & Co PLLC January 2013 - May 2013
Tupelo Deals October 2008 - 2013
Regions Financial Corporation May 2011 - October 2011
North MS Medical Center September 2010 - June 2011
ActionLink June 2010 - April 2011
VIPdesk 2008 - 2008
North Mississippi Medical Clinics May 1990 - December 1999
Thomas Harris Law Firm 1985 - 1986
Skills
Social Networking, Social Media Marketing, Social Media, Public Speaking, Facebook, Blogging, Online Marketing, Customer Service, SEO, WordPress, Event Planning, Blogger, Editing, Creative Writing, Copywriting, Public Relations, Online Advertising, Web Content, Marketing, Newsletters, Email Marketing, Data Entry, Small Business
Education
Itawamba Community College 1995 — 2011
One Year Certificate, Computer Programming
Houston High School 1981 — 1985
Uber July 2015 - Present
LifeBanc January 2011 - Present
Cleveland Clinic February 2004 - Present
LiveOps January 2010 - September 2011
VIPdesk August 2010 - January 2011
Skills
Office Management,..., Medical Terminology, EMR, Hospitals, Healthcare, Nursing, Healthcare Management, BLS, Patient Safety, Epic Systems, Healthcare Information..., ACLS, Clinical Research, Inpatient
Education
Beaumont School for Girls
Cuyahoga Community College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Indiana Wesleyan University
Bachelor of Science (B.S.), Business Management, Finance and Organizational Management
Yours and Mine ARE Ours October 2012 - Present
VIPdesk October 2012 - Present
VIPdesk March 2008 - April 2012
National City Bank 1999 - 2002
Skills
Management Experience, Word, Excel, Outlook,..., Cash transactions, Effective communicator..., Ownership, tracking,..., 10-Key/7164 Keys Per..., Type 75 wpm, Meet deadlines, Planning & implementing..., Proven sales ability, Problem solving skills, Proficient RightNow CRM, Sales, Management, Training, Call Centers, Outlook, Customer Retention, Project Planning, Typing, Access, Microsoft Excel, Customer Experience, Customer Service, Cash, Employee Relations, Leadership, Microsoft Office, PowerPoint, Customer Satisfaction, Team Building, Windows, Retail, Data Entry, Telephone Skills, CRM, Team Leadership, Microsoft Word, Teamwork, Process Improvement, Operations Management, Process Scheduler, Social Networking, Software Documentation, Inventory Management, Banking, Recruiting, Performance Management, Account Management
Education
COTC
The Ohio State University
Bassett Furniture Industries, Inc. July 2013 - Present
Versace USA January 2007 - July 2013
VIPdesk April 2004 - January 2005
Rosewood Hotels & Resorts September 2001 - April 2004
Skills
Visual Merchandising, Merchandising, Fashion, Styling, Retail, Window Displays, Store Management, Sales, Inventory Management, Store Operations, Customer Service, Microsoft Excel, Training, Luxury Goods, New Store Openings, POS, Retail Sales, Microsoft Office, Event Planning, Recruiting, Apparel, Loss Prevention, Hiring, Shoes, Product Knowledge, Interior Design
Education
Dallas County Community College 2006 — 2007
Virginia Beach City Public Schools 2001 - Present
VIPdesk July 2011 - November 2011
Personal Touch Home Care February 2007 - June 2011
Skills
Public Speaking, Onboarding, Interviews, Recruiting, Human Resources, Microsoft Excel, Resume Writing, Leadership, Training, Staff Development, Leadership Development, Outlook, Coaching, Customer Service, Employee Relations, Hiring, Organizational..., Time Management, Management, Temporary Placement, Data Entry, Higher Education, Fundraising
Education
Longwood College 1978 — 1983
Bachelor's degree, Biology, General
Edward Jones July 2013 - Present
Southside Christian Church February 2011 - June 2013
VIPdesk December 2009 - February 2011
Kentucky Soaps & Such February 2006 - July 2009
Chess King, HC Prange, Elder Beerman, Charming Shoppes April 1984 - March 1989
Skills
Office Management, Administrative..., Customer Service, Retail Category..., Retail Sales, Retail Marketing, Owner-managed businesses, QuickBooks, College Recruiting, Financial Aid..., Office Administration, Management, Spreadsheets, Business Development, Administrative..., Program Management, Leadership
Education
National Business College 1989 — 1990
Associate's degree, Administrative Assistant and Secretarial Science, General
Huntington Junior College 1982 — 1983
Administrative Assistant and Secretarial Science, General
Huntington School of Beauty Culture-Main Campus 1981 — 1982
Cosmetology Licence
Fort Gay High School 1976 — 1981
VIPdesk October 2010 - Present
Classico Seating August 1997 - October 2010
Skills
Travel Agent, Phone Skills, Telecommunications, Customer Service, Customer Relations, Social Networking, Youth Work, Sales Support, Telephone Skills, Sales Operations, Call Center, Customer Satisfaction, Call Centers, Microsoft Word, Outlook, Microsoft Office, Sales, Customer Retention, Microsoft Excel, Data Entry, Customer Experience, Facebook, Accounting, Inventory Management, Retail
Education
Ivy Tech Community College 1986 — 1987
Medical Assitant
Career Quest
Travel Agent
Caston High School
Accounting
General Dynamics Information Technology February 2014 - Present
Bombardier Aerospace March 2012 - February 2014
Newman University August 2010 - December 2011
VIPdesk April 2010 - June 2010
Friends University September 2005 - May 2010
Convergys Corporation August 2007 - February 2010
Productive Solutions, LLC November 2005 - March 2009
Accenture April 2007 - August 2007
Boeing October 2000 - November 2005
ViaLogik July 2000 - October 2000
Skills
Employee Relations, Event Planning, Recruiting, Organizational..., Applicant Tracking..., Affirmative Action, Human Resources, Leadership Development, Employee Engagement, Onboarding, Talent Acquisition, Coaching, College Recruiting, Benefits Administration, HR Policies, New Hire Orientations, Employee Benefits, Resume Writing, Staff Development, Policy, Technical Recruiting, Career Counseling, Sourcing, Program Management, Management, HR Consulting, Communication, Deferred Compensation, Personnel Management, Training, Temporary Placement, Hiring, Internet Recruiting, Leadership, Workforce Planning
Education
William Howard Taft University 2010 — 2011
Doctor of Law (J.D.)
Capella University 2002 — 2004
MBA, Leadership w/HR emphasis, 3.82
Friends University 2000 — 2002
BS, e-Commerce Mgmt, 3.4
The University of Texas at El Paso 1995 — 1995
Certificate, Paralegal, 4.0
Goddard High School 1987 — 1989
Kimberly Stegall Law Firm June 2015 - Present
Rabb & Associates November 2014 - May 2015
Mediation Clinic August 2012 - May 2013
6th Judicial Circuit of Alabama April 2012 - August 2012
6th Judicial Circuit of Alabama January 2012 - April 2012
Susan Lyons, Ira Drayton Pruitt, Sr. Professor of Law May 2011 - August 2011
Law Office of Sarah K February 2007 - January 2008
Austin-American October 2006 - February 2007
VIPdesk April 2006 - September 2006
Cool River Café July 2000 - January 2006
Skills
Legal Research, Legal Writing, Research, Public Speaking, Editing, Preparation of Wills, Probate Law, Estate Planning
Education
University of Alabama School of 2010 — 2013
Juris Doctor, Law
The University of Texas at Austin 2002 — 2005
Bachelor of Arts, Ancient History
Kent Marketing Group February 2014 - Present
Convergys October 2011 - May 2013
VIPdesk March 2010 - April 2012
Skills
Customer Experience, Marketing, Customer Service, Customer Satisfaction, Customer Retention, Sales, CRM, Market Research, Marketing Strategy, Marketing Communications, Account Management, Email Marketing, Time Management, Online Marketing, Retail, Leadership, Management, Team Management
Education
Bauder College 2014 — 2015
Associate's degree- candidate, Fashion Merchandising
Millennial Services February 2015 - Present
IMMI July 2013 - March 2014
VIPdesk February 2013 - March 2013
NEW Corp August 2012 - November 2012
VIPdesk August 2011 - August 2012
Southern Global April 2011 - May 2011
Bankers Conseco Life Insurance Company August 2003 - February 2005
Skills
Customer Service, Customer Satisfaction, Customer Service-Email, Customer Service-Chat, Customer Retention, Customer Experience, Telephone Skills, Microsoft Office, Work From Home, Type 45+ wpm, Microsoft Excel, Access, Phone Skills, Phone Etiquette, Avaya IP Telephony, Proficient with Instant..., Email, Outlook, Microsoft Word, PowerPoint, Windows, Clerical Skills
Education
Ivy Tech Community College 2009 — 2012
Associate’s Degree, General Studies, 3.75
Elwood Community High School 1992 — 1993
Diploma, College Prep math/science
Aspire Lifestyles (formerly VIPdesk) September 2012 - Present
Jacksonville Historic Naval Ship Association August 2012 - October 2013
VIPdesk July 2010 - August 2012
VIPdesk October 2006 - July 2010
Aspire Lifestyles (formerly VIPdesk) August 2000 - October 2006
Fisher Island Club May 2000 - July 2000
Fisher Island Club February 1996 - May 2000
Fisher Island Club August 1994 - February 1996
Bill Hansen Catering September 1992 - January 1995
Grand Bay Hotel February 1993 - July 1994
Skills
Problem Solving, Excel, Hotels, Budgeting, Scheduling, Call Center, Customer Relations, Customer Service, Hospitality, Operations Management, Outlook, Team Building, Process Improvement, Word, PowerPoint, Event Planning, Coaching, Microsoft Office, Customer Satisfaction, Research, Planning, Public Speaking, Team Management, Writing, Quality Assurance, Teamwork, New Business Development, Online Marketing, CRM, Budgets, Call Centers, Customer Experience, Management, Microsoft Excel, Process Scheduler, Project Planning, Program Management, Marketing, Event Management, Microsoft Word
Education
Florida International University
Masters, Hotel and Restaurant Management
Florida International University
Master of Science, Hotel and Restaurant Management, Hotel, Motel, and Restaurant Management
Orange County Convention Center March 2011 - Present
VIPDesk August 2009 - March 2011
AMI Global Meetings Solutions, Inc. October 2009 - February 2011
Universal Orlando CityWalk Restaurant and Concert Venue April 2006 - March 2009
Walt Disney Travel Company June 1982 - April 2006
The Walt Disney Company 1991 - 2006
Skills
Hotels, Restaurants, Parties, Hospitality, Event Planning, Tourism, Event Management, Trade Shows, Corporate Events, Hospitality Management, Hospitality Industry, Customer Service, Management, Sales, Time Management, Meeting Planning, Catering, Resorts, Food, Revenue Analysis
Education
Alfred State College - SUNY College of Technology 1977 — 1979
AAS, Business Administration, Marketing
Painted Post West High 1974 — 1977
Regents High School Diploma, Business Administration and Management, General
VIPdesk November 2010 - July 2011
Motherhood Maternity August 2004 - October 2008
Skills
Outgoing, dependable,..., team player, strong..., proficient in all..., Digital Photography,..., Adobe Creative Suite..., Digital Image..., Photographic Design...
Education
The Art Institute of Pittsburgh-Online Division 2009 — 2013
Associate's degree, Photography, 3.81
VIPdesk September 2003 - Present
Education
Oberlin College 1982 — 1987
BA, History
Veltig Consulting February 2013 - Present
Aqua Maestro November 2014 - August 2015
USA Parking System February 2014 - February 2015
Direct Interactions January 2013 - May 2014
Traveler's Rest Bed & Breakfast March 2005 - December 2012
Arise Virtual Solutions Inc. September 2006 - November 2010
VIPdesk March 2004 - July 2006
InterContinental Hote 2001 - 2003
Signature Worldwide July 2000 - September 2001
lastminute.com January 2000 - July 2000
Skills
Hospitality, Hotels, Customer Satisfaction, Training, Customer Service, Leadership, Tourism, Hospitality Management, Management, Team Building, Coaching, Resorts, Training Delivery, Revenue Analysis, Hotel Booking, Front Office, French, Instructor-led Training, Entrepreneurship, Property Management..., Sales, Leisure, Time Management, AS400 system, System Testing, Small Business, Process Management, Hotel Management, Food & Beverage, Instructional Design, Software Quality..., Menu Development, Human Resources, Operations Management, Restaurants, Inventory Management, Catering, Employee Training, Restaurant Management, Travel Management, Accounts Receivable, Yield Management, Event Management, Pre-opening, Hiring, POS, Wine, Food, Valet Parking Services, Formation
Education
University of the Witwatersrand 1980 — 1983
Bachelor, Hotel Management
University of the Witwatersrand 1980 — 1983
Hotel Management, Hotel, Motel, and Restaurant Management
Damelin 1982 — 1982
Diploma, Public Relations/Image Management
Emmarentia Primary
Primary School Education/7 years, Primary School
Krugersdorp High/5 Years
Matriculated/University Entrance, English, Afrikaans, History, Geography, Math
Disola Development December 2012 - Present
Keller Williams Realty February 2011 - July 2011
VIPdesk August 2010 - October 2010
Hendrick Automotive Group May 2010 - June 2010
IDC February 2001 - May 2009
Skills
Customer Service, Microsoft Office, Sales Support, Customer Relations, Problem Solving, Supervisory Skills, Administration, Administrative Work, Sales Operations, Market Research, Customer Satisfaction, Sales, Account Management
Education
Centenary College
A.A, Equine Science
LATEAM, LLC November 2012 - Present
VIPdesk August 2010 - April 2013
Avon 2011 - 2011
1800flowers.com September 2007 - August 2010
Nationwide Insurance June 1988 - May 1991
Skills
NASD Series 6, Brick and Mortar and..., Team Building and..., Time Management, Customer Service, Call Center, Customer Relations, Team Building, Strategic Planning, Excel, PowerPoint, Word, Outlook, Access, Coaching, Problem Solving, Operations Management, Sales Management, Microsoft Office, Mentoring, Retail, Process Scheduler, Microsoft Word, Microsoft Excel, Leadership, Customer Satisfaction, Call Centers, Data Entry, Public Speaking, Negotiation, Training, Training Delivery, Leading Meetings, Energetic Leader, Pro-active Leader, Multi-tasked, Highly Organized &..., Customer-focused Service, Customer Experience, Management, Customer Retention, Workforce Management, Teamwork, Recruiting, Employee Relations, Direct Sales, Telephone Skills, Performance Management, Account Management, Analysis
Education
Franklin University 1985 — 1986
Accounting
Mifflin High 1980 — 1984
College Prep Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
VinSolutions / Cox Automotive February 2014 - Present
Faith Accompli June 2000 - Present
Franck Barfety Studios August 1995 - Present
eTech Parts January 2011 - September 2013
Molle Volkswagen of Kansas City May 2006 - December 2010
VIPdesk March 2004 - March 2006
AT&T May 2001 - October 2001
eScout.com January 2001 - April 2001
Sprint September 2000 - January 2001
Osborn Group, Inc. March 2000 - September 2000
Skills
E-commerce, HTML 5, CSS, Mobile Applications, WordPress, Mobile Devices, SEO, iPhone, Google Apps, JavaScript, iOS, Entrepreneurship, iOS development, iPad, Marketing, New Business Development, Sales, Computer Hardware, OS X, WooCommerce, E-newsletter, CSS 3, PSD to Wordpress, Google Adwords, Wholesale iPhone Parts, QuickBooks, HTML5, iOS Development
Education
Washburn University 1989 — 1995
Bachelor of Business Administration (B.B.A.), Marketing, Languages
Johnson County Community College 1999 — 2000
Continuing Education, Programming, HTML
Monster Steamer Inc September 2011 - Present
VIPdesk September 2010 - September 2011
Bank of America September 2004 - July 2010
Aqua Beachwear March 2003 - November 2004
Skills
Customer Service, Customer Relations, Customer Satisfaction, Sales, Banking, Store Management, Data Entry
Education
MiraCosta College 2012 — 2014
Associate's Degree, Business Administration and Management, General
University of Hawaii at Hilo 1997 — 2000
Waiakea High School 1994 — 1997
Southern New Hampshire University October 2014 - Present
Professional Development Resources, Inc. July 2012 - Present
Professional Development Resources July 2012 - Present
Angela Edwards of Angela's Backlinks October 2010 - June 2011
VIPdesk June 2000 - December 2010
VIPDesk.com June 2000 - December 2010
Humana Health Care January 1997 - January 1998
AT&T Universal Card Services January 1990 - January 1997
Skills
Article Marketing, Internet Marketing, Affiliate Marketing, SEO, SEO copywriting, SEM, Customer Service, Marketing, Online Marketing, Blogging, Web Marketing, Facebook, Web 2.0, Social Media, Strategy, Web Analytics, WordPress, Search, Google Adwords, E-commerce, PPC, Google Analytics, Keyword Research, SMO, Link Building, Social Media Marketing
Education
Southern New Hampshire University 2014 — 2015
Marketing
AA Lansing Community College 2005 — 2007
Associate's degree, Computer Science
Lansing Community College 2002 — 2005
Associate of Arts (AA), Computer and Information Sciences and Support Services
VIPdesk November 2012 - Present
Affiliated Computer Services August 2002 - June 2004
Education
Chemeketa Community College 2010 — 2013
Hospitality Management, Tourism and Travel Services Management
Southwestern Community College 1993 — 1994
Medical Assistant
American Support December 2013 - Present
U-Haul International, Inc. February 2013 - January 2014
Transact Commercial Furnishings April 2009 - April 2012
Novo Business Designs, Inc May 2005 - November 2011
VIPdesk 2008 - 2011
Concert Architectural Interiors August 2007 - February 2008
Bontempi/ Influence Design February 2007 - August 2007
Offices Made... April 2006 - February 2007
R/T Operations, Inc. d/b/a Offices Made... 2006 - 2007
Bretford October 1997 - May 2005
Skills
Space-planning, AutoCAD, Interior Design, Furniture, Microsoft Office, Space planning, Interior Architecture, Rendering, Project Management, Furnishings, New Business Development, Manufacturing, Submittals, Cabinetry, Drawing, Residential Homes, Project Planning, Sales, Sales Management, CAD, Custom Furniture, Sketching, Account Management
Education
Triton-College 2001 — 2004
Design/Engineering
Art Institute of Pittsburgh
Only4youfinds Boutique December 2014 - Present
Red Lips Studio January 2014 - Present
C.J's Virtual Assistance February 2012 - Present
Red Lips Food Studio December 2013 - June 2015
Southern Art Charms December 2014 - April 2015
oDesk February 2012 - March 2014
Whiteside Law Firm August 2012 - June 2013
VIPdesk June 2009 - May 2012
Pai Industries January 2006 - February 2009
Gwinnett County Government January 1995 - November 2004
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Outlook, Sales, Spreadsheets, Data Entry, Marketing, Call Centers, Telephone Skills, Customer Satisfaction, English, Windows, Office Management, Filing, Administrative..., Call Center, Skype, Email Etiquette, Web Chat, Typing, Computer-savvy, Dropbox, Accounts Payable, Accounts Receivable, Invoicing, Legal Documents, Composition, Media, Citrix, Cisco Technologies, Magento, Virtual Teams, Virtual Assistance, Office Administration, Open Minded, Social Media Marketing, Freelance Writing, Freshbooks, E-Learning, Research, Salesforce.com, Online Research, Management, Human Resources, Administrative..., Social Networking, Facebook
Education
John C Calhoun State Community College 2010 — 2010
ongoing adult studies, Certificate of completion, 3.9
The School of the Art Institute of Chicago 1978 — 1980
none, Art/Art Studies, General
Metro United Business College
General Business, Business Administration and Management, General, 3.4
Rochville University
Associate's degree, Paralegal, 4.0
College Nannies and Tutors August 2014 - Present
S&T Fraternity Management January 2014 - August 2014
Mercantile Systems Inc. October 2012 - July 2013
VIPdesk June 2009 - August 2011
O/E Learning 2006 - 2008
LeverageLife LLC (Formerly FamilyCare Inc.) 2003 - 2006
Family Care Inc. 1997 - 2003
Skills
Account Management, Customer Service, Event Planning, Event Management, PowerPoint, Microsoft Excel, Microsoft Word, Social Media Marketing, Microsoft Office, Training, Team Building, Social Media, Customer Satisfaction, Program Management, Management
Education
Diablo Valley College
General Ed and Business
Monte Vista High School
Diploma, General Studies
HMS March 2015 - Present
Jason Kimball August 2014 - Present
Aspire Lifestyles formerly VIPdesk January 2014 - July 2014
VIPdesk May 2012 - January 2014
VIPdesk March 2010 - May 2012
Oklahoma City Community College 2008 - 2010
Convergys March 1998 - June 2007
Skills
E-Learning, Virtual Training, Training, Coaching, Adult Learning Theory, ADDIE, Public Speaking, Leadership Development, Instructional Design, Instructional Technology, Instructor-led Training, Blended Learning, Learning Management, Rapid e-learning..., Professional..., PowerPoint, Call Centers, Teaching, Learning Management..., innovative thinker, Curriculum Innovation, Distance Learning, Curriculum Development, Virtual Teams, Virtual Office, Adobe Captivate, Lectora Snap Empower, Classroom, Curriculum Design, Staff Development, Performance Consulting, Captivate, Training Delivery, Organizational..., Employee Training, Team Building, Leadership, Program Management, Performance Management, Talent Management, Project Management, Organizational...
Education
University of Oklahoma
Bachelor of Arts (BA), Administrative Leadership
Miss Millennia Magazine LLC May 2011 - Present
TrueAbility® June 2014 - April 2015
McCombs Automotive Team February 2012 - June 2014
vipdesk September 2010 - January 2012
Associated Content November 2006 - October 2011
Examiner.com May 2010 - January 2011
Hidden in Plain Sight Fashion show January 2010 - April 2010
Skills
Blogging, Social Media, Editing, Marketing, Leadership, Social Media Marketing, Online Advertising, Proofreading, Publishing, Management, PowerPoint, Sales, Online Marketing, Event Planning, Facebook, Magazines, Social Networking, Email Marketing, Microsoft Word, Advertising, SEO, WordPress, Time Management, Content Strategy, Web Content, Digital Media, Entrepreneurship, SEO copywriting, Digital Marketing, Content Development, New Media, Google Analytics, SEM, Online Writing, Access, Copywriting, Press Releases, Newsletters, Outlook Express, Outlook, Content Management, Editorial, Fashion, Copy Editing, AP Style, Journalism, Writing
Education
Bowling Green State University 2006 — 2010
Bachelors of Science, Apparel Merchandising and product development
Fashion Institute of Technology 2008 — 2009
Associates degree, Textile development and marketing
UVA Health System March 2015 - Present
J.Crew February 2013 - March 2015
Genworth Financial August 2012 - February 2013
ManpowerGroup March 2012 - August 2012
Babcock & Wilcox October 2009 - July 2010
VIPdesk July 2009 - December 2009
Skills
Employee Relations, Recruiting, Human Resources, Talent Acquisition, New Hire Orientations, Performance Management, Talent Management, Applicant Tracking..., Organizational..., HRIS, Onboarding, Employee Benefits, Training, Temporary Placement, Customer Service, Personnel Management, Interviews, College Recruiting, Benefits Administration, Conflict Resolution, Leadership, Leadership Development
Education
Liberty University 2011 — 2013
Master of Business Administration (M.B.A.), Human Resources Management
Liberty University 2007 — 2010
Bachelor of Science (B.S.), Human Resource Management, Marketing
Infopoint Virtual Solutions September 2009 - Present
CoWorx Staffing Services August 2014 - January 2015
Textbroker International February 2011 - January 2015
H&R Block December 2013 - April 2014
LexisNexis October 2012 - March 2013
Advanstar Communications 2013 - 2013
VIPdesk September 2010 - October 2011
Skills
Blogging, Social Networking, Editing, Writing, Social Media, Typing, Freelance Writing, Graphic Design, Web Design, SEO, Sales, Editorial, Facebook, Marketing, Entrepreneurship, Newsletters, Publishing, Customer Service, Public Speaking, Social Media Marketing, Online Marketing, Management, Advertising, Creative Writing, Microsoft Office, Copywriting, Email Marketing, Public Relations, Microsoft Word, Event Planning, Microsoft Excel, PowerPoint, Online Advertising, Time Management, WordPress, Marketing Communications, Proofreading
Education
Penn Foster College 2012 — 2016
Bachelor of Science (B.S.), Business Management
Art Institute Online 2003 — 2005
Certification, Multimedia/Web Design
Holy Family Academy 1999 — 2003
High School Diploma
Moore College of Art and Design
D Fine Arts; BFA, Digital Photography
MailChimp September 2014 - Present
MailChimp May 2014 - September 2014
Green Worldwide Shipping, LLC November 2012 - May 2014
Star Asia October 2011 - October 2012
VIPdesk August 2009 - August 2011
American Roadhouse November 2007 - November 2009
achoo! ALLERGY & AIR Products, Inc January 2007 - June 2007
Philips Consumer Electronics January 2006 - September 2006
American Trends Corp. January 2005 - December 2005
CompBenefits August 2004 - January 2005
Skills
Microsoft Excel, Microsoft Office, Customer Service, Sales, Inventory Management, PowerPoint, Event Planning, Outlook, Social Media, Strategic Planning, Microsoft Word, Retail, Negotiation, Project Management, Account Management, Operations Management, Management, Data Entry, Accounting, Fundraising, Logistics, Social Networking, Shipping, Sales Management, Team Building, Budgets, Marketing, Social Media Marketing, QuickBooks, Marketing Strategy
Education
Indiana University Bloomington 2000 — 2001
Journalism
Druid Hills High School 1997 — 2000
VIPdesk August 2010 - Present
ACD Direct October 2008 - June 2011
Westat January 2009 - October 2010
ARAMARK July 2002 - March 2006
Daniels Lawn Service September 1999 - October 2004
Korn/Ferry International August 2001 - May 2002
MERCURI AND ASSOCIATES, INC. September 1999 - August 2001
Micellaneous Positions January 1994 - September 1999
Skills
Bilingual, Transcribing, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Outlook, Microsoft Publisher, Microsoft Access, Call Center, Cold Calling, Data Entry, Spreadsheet Development, Call Centers, Office Management, PowerPoint, Spreadsheets, Customer Satisfaction, Accounts Payable, Team Building, Leadership, Time Management, Accounts Receivable, Administrative..., Marketing, Management, Sales, Interviews, Invoicing, Teamwork, Accounting, Operations Management, Nonprofits, Employee Training, Employee Benefits, Telephone Skills, Access, Insurance, Training
Education
Thomas Edison State College 2012 — 2013
BSBA, Business Administration in General Management
Mercer County Community College 2000 — 2001
Assciates in Applied Science, General Business
Beautifly Pure LLC May 2014 - Present
Lionbridge February 2011 - February 2014
VIPdesk August 2010 - February 2012
Lourdes Beauty Salon March 2002 - November 2004
Skills
hair stylist, Lifestyle, Management, Beauty Industry, call center, customer service, Time Management, Styling, Fashion, Blogging, Social Media, Direct Sales, Cosmetology, Skin Care, Cosmetics, Personal Care, Spa, Skin Care Products, Hair Salon, nail tech, Gel Nails, Candles
Education
University of Phoenix 2008 — 2010
Associate, Financial Services
Instituto de Banca Y Comercio 2002 — 2004
Master, Cosmetology
Northwest Tennessee Workforce Board/Dyersburg State Community College July 2014 - Present
Northwest Tennessee Workforce Board/Dyersburg State Community College February 2012 - June 2014
Northwest Tennessee Workforce Board/Dyersburg State Community College January 2010 - January 2012
VIPdesk November 2009 - February 2010
Regions Financial Corporation September 2005 - January 2009
Skills
Workforce Development, Customer Service, Interviews, Community Outreach, Policy, Higher Education, Accounting, Case Managment, Leadership Development, Career Development, Banking, Student Financial Aid, Organizational..., Staff Development, Program Development, Invoicing, Workshop Facilitation, Fundraising, Job Search Strategies, Microsoft Excel, Microsoft Word, Outlook, Grants, Monitoring Services, Scholarship, Cash Balance, Cash Handeling, Training, Career Counseling, Public Speaking, Nonprofits
Education
The University of Memphis 2013 — 2015
Bachelor's Degree, Business Administration and Management, General
Strayer University-Tennessee 2009 — 2011
Associate of Arts (AA), Information Systems
Ripley High School
High School
DBC PR+New Media July 2010 - Present
JCG Public Relations February 2009 - June 2010
Quintessentially July 2008 - January 2009
VIPdesk August 2006 - June 2008
Brandywine Realty Trust June 2005 - August 2005
Time Out New York June 2004 - August 2004
Skills
Media Relations, Public Relations, Corporate Communications, Social Media, Facebook, Social Networking, Event Management, Event Planning, Blogging, Press Releases, Strategic Communications, Marketing, Marketing Communications, Marketing Strategy, Public Speaking, Publicity, Crisis Communications, Fashion, Internal Communications, Copywriting
Education
Syracuse University - Martin J. Whitman School of Management 2002 — 2006
Bachelor of Science, Marketing
Wyoming Seminary College Preparatory School 1999 — 2002
HawaiiUSA Federal Credit Union September 2012 - August 2014
Discover Hawaii Tours July 2011 - February 2012
VIPdesk October 2010 - July 2011
Keller Williams Realty Olympia June 2009 - January 2010
Hyatt Regency Waikiki May 2008 - December 2008
Skills
Online Marketing, Marketing, Social Media, Customer Service, Social Media Marketing, Marketing Strategy
Education
University of Hawaii - College of Business Administration 2003 — 2006
Bachelor of Business Administration (BBA), Management
Kahuku High School 2000 — 2003
VIPdesk October 2012 - Present
Toyota Motor Sales September 1978 - June 2006
Education
University of Phoenix 1985 — 1990
Bachelor of Science (BS), Business Administration and Management, General, A
Belhaven University August 2012 - Present
Belhaven University May 2011 - Present
Axia College of the University of Phoenix May 2008 - August 2012
VIPdesk Connect March 2009 - March 2012
VIPdesk November 2006 - March 2009
GE Money February 2004 - January 2006
GE Money June 2003 - February 2004
GE Money May 1999 - June 2003
GE Money November 1996 - May 1999
Skills
Customer Service, Accounting, E-Learning, Microsoft Office, Call Center, Advisor, Call Centers, Software Documentation, Social Networking
Education
Grand Canyon University 2013 — 2016
Doctorate of Philosophy with an Emphasis in Cognition and Instruction
University of Phoenix 2003 — 2005
Master of Arts, Organizational Management
DeVry University 1999 — 2003
Bachelors of Science, Information Systems
Mapi Group December 2012 - Present
VIPdesk October 2007 - April 2012
ACS, a Xerox Company April 2005 - September 2007
ACS, a Xerox Company April 2005 - September 2005
Skills
Coaching, Customer Experience, Operations Management, Quality Assurance, Call Centers, Vendor Management, Management, Call Center, Outsourcing, Team Leadership, Process Improvement, Workforce Management, Program Management, Customer Service, Training, Team Building, Avaya, BPO, Customer Retention, Visio, Customer Satisfaction, MS Project, CMS, Requirements Analysis, Performance Management, Strategic Planning, Microsoft Office, Business Strategy, Social Media, Six Sigma, CRM, MS Office Suite, Microsoft Visio..., eWorkforce Management, I3 Interaction Client, Oracle CRM, Chat and..., eLearning Center, UltraSelect, Clinical Research, Project Management, Clinical Trials, Clinical Supervision, Cross-functional Team..., Cross Functional Team..., Electronic Data..., Quality Auditing, Quality Improvement, Clinical Research..., Clinical Research..., Account Management
Education
University of North Carolina at Asheville 1998 — 2002
Bachelor of Science, Computer Science, 16
University of North Carolina at Chapel Hill 1998 — 2002
Bachelor’s Degree, Computer Science
VIPdesk February 2011 - Present
Education
Quinnipiac University
BA, physiological psychology and experimental design
VIPdesk May 2009 - March 2011
Jones Lang LaSalle 2005 - 2008
Johnson Fain 2002 - 2004
Delta Air Lines 2000 - 2002
Skills
Proficient in Microsoft..., Access, Excel, Outlook, PowerPoint, Word, Microsoft Visio and..., Adobe Creative Suite, Microsoft SharePoint..., Maintaining client..., Various online research..., Typing (55-60 wpm), Microsoft Word, Client, Time Management, Customer Service, Project Management, Training, Microsoft Excel, Event Planning, Management, Budgets, Human Resources, Leadership
Education
Georgia State University
BA, French Commerce, Business Management
Marietta High School
D'Allessandro Corp. November 2014 - Present
Bristol Community College October 2012 - Present
Go2IT Group June 2012 - Present
Asurion July 2012 - August 2014
VIPdesk October 2010 - March 2012
OnProcess Technology February 2010 - July 2010
Century 21 Associates Realty Inc December 2008 - June 2009
Webster Bank March 1996 - March 2008
Skills
Banking, Troubleshooting, Accounts Payable, Mortgage Lending, Databases, Call Centers, Microsoft Office, Sales Operations, Windows, Windows 7, Analysis, Process Improvement, Management, Computer Hardware, XP, Web Design, Servers, HTML 5, CSS, Oracle, MySQL, SQL, QuickBooks, JavaScript, CompTIA A+ Certification, CompTIA Network+..., Adobe Design Programs, jQuery, jQuery Mobile, XHTML, Unix, Linux, PHP, Dreamweaver, Backbone.js, AJAX, Training, Sales, Customer Service, Access, Active Directory, Data Entry, Windows XP
Education
New Horizons Computer Learning Center 2009 — 2015
A+ and Network +, Comptia Certifications
Bristol Community College 2011 — 2014
Associate's degree, Computer Information Systems, 3.4
BMC Durfee High School 1988 — 1992
Diploma, Business, 12
EZ Tubs, LLC July 2010 - Present
VIPdesk March 2006 - March 2008
IBM November 1976 - June 2005
Education
Central Michigan University 1992 — 1997
MS, Administration
East Carolina University 1968 — 1972
BA, Psychology
The Creekside Cook December 2012 - Present
GardenStalking.com January 2012 - July 2014
DessertStalking.com January 2010 - July 2014
dlynz.com October 2007 - December 2012
VIPdesk July 2010 - June 2012
OnPoint Advocacy April 2006 - May 2010
VIPdesk September 2008 - January 2009
Skills
Writing, Editing, Photography, Blogging, Social Media, HTML, Social Networking, Food, Cooking, Web Content, Food Writing, Magazines, Freelance Writing, Recipes, Editorial, Baking, Copywriting, Facebook, Newsletters, Food Photography, Feature Articles, Publishing, WordPress, Copy Editing, Content Development, Content Strategy, Journalism, Social Media Marketing, New Media, Creative Writing, SEO
Education
HTML Writers Guild 1999 — 2003
Web design, graphics, javascript, CSS, XHTML
Genesee Community College 2000 — 2001
Web Design, HTML, CSS
Broome Community College 1999 — 1999
Graphic Design, Web Graphics
Owego Free Academy 1969 — 1973
Walt Disney World January 2014 - Present
Convergys December 2010 - October 2013
VIPdesk June 2008 - June 2010
Massey Services November 2005 - March 2008
Broder Bros., Co. July 2003 - November 2005
PRC July 1998 - April 2003
First Data Merchant Services July 1989 - July 1998
Avis Rent A Car 1985 - 1989
Skills
Call Center, Customer Satisfaction, Leadership, Forecasting, Workforce Management, Customer Service, Operations Management, Team Building, Account Management, Customer Experience, Process Improvement, Inbound Marketing, BPO, Coaching, Vendor Management, Call Centers
Education
Suffolk County Community College 1982 — 1983
Business
Grumman Data Systems Institute 1982 — 1982
Comput Ops, Computer Operations
ICUC Moderation Services, Inc. January 2009 - October 2012
Loma Linda University Medical Center July 2007 - February 2008
VIPdesk 2004 - 2007
Loma Linda University 2001 - 2003
Symantec 1997 - 2000
Skills
Microsoft Office, Help Desk Support, Online Help, Online Moderation, Social Media, Social Media Outreach, French, Spanish, Dutch, Product Support, Databases, Facebook, Twitter, Social Networking, Content Strategy, Social Media Measurement, Social Media Marketing, Digital Marketing, Community Management, Training, Blogging, Management, JavaScript, CSS, HTML5, Content Management
Education
Free Code Camp 2015 — 2016
Full Stack Web Development
Free Code Camp
Crafton Hills College
Institut catholique de Paris
University of California, Riverside
Apple June 2013 - Present
Monroe #1 BOCES March 2013 - June 2013
Lionbridge Technologies September 2012 - March 2013
VIPdesk October 2011 - March 2012
VIPdesk November 2008 - September 2011
Rochester Software Associates May 2005 - May 2006
Rochester Software Associates March 2001 - May 2005
Xerox January 1999 - March 2001
Xerox October 1997 - January 1999
Skills
Team Leadership, Product Management, Requirements Analysis, Windows, Project Management, Microsoft Office, Customer Satisfaction, Account Management, Troubleshooting, Quality Assurance, Unix, Process Improvement, Customer Experience, Sales, Team Building, Customer Service, Call Centers, Social Networking, Telecommunications, Training, Software Documentation, Management, Cross-functional Team..., Customer Retention, Sales Operations, Leadership, Marketing, CRM, System Administration, Teamwork
Education
Brown University 1984 — 1988
B.A., Cognitive Science
VIPDesk September 2002 - Present
Renaissance Tokyo February 1999 - July 2002
Arribas Brothers Japan March 1998 - March 1999
Tepco Electric Company January 1993 - January 1999
Sun Press Newspapers June 1982 - December 1983
Tour Companion March 1979 - March 1982
Skills
Hotels, Hospitality, Tourism, Customer Service, Event Planning, Microsoft Word, Travel Planning, Concierge Services, PowerPoint, Marketing, Microsoft Excel, Customer Satisfaction, Social Media, Microsoft Office, Public Speaking
Education
The University of Texas at Austin 1972 — 1977
Bachelor of Science (B.S.), Education, Journalism, French
Université Paul Valèry 1975 — 1976
CERAVUM certificate, French Language
JF Kimball 1969 — 1972
VIPdesk February 2008 - Present
Robert Half Technology February 2007 - February 2008
GDH Consulting September 2006 - February 2007
VIPdesk 2007 - 2007
DocSoft May 2005 - September 2006
Education
University of Central Oklahoma 2002 — 2005
Wake Technical Community College March 2011 - February 2015
VIPdesk July 2008 - June 2013
Catholic Relief Services February 2005 - June 2008
Level 3 Communications January 2001 - August 2002
Skills
Windows 7, Active Directory, Technical Support, Help Desk Support, Windows Server, Troubleshooting, Project Management, Network Administration, System Administration, Windows, Microsoft Office, Call Centers, Customer Service, Software Documentation, SharePoint, Access, Desktop Virtualization, Windows 8
Education
The Johns Hopkins University
USAA August 2013 - Present
VIPdesk January 2010 - Present
Ecommerce January 2007 - March 2010
Army National Guard November 2000 - November 2005
Skills
Financial Analysis, Banking, Notary, Customer Service, Customer Satisfaction, Customer Service..., Computer Hardware, Call Centers, Online Help, Tech Support Help Desk, Computer Repair, Databases, Outlook, PHP, Windows 7, Microsoft Excel, Microsoft Word, MySQL, Windows, Microsoft Office, PowerPoint, Software Installation, Windows Server, Network Security, Technical Training, VoIP, Google Docs, Word, Excel, Google Adwords, phpMyAdmin, PHP Applications, Windows Server 2003, Interaction Client .NET..., Mail Server, WordPress, Cisco VPN, Network Administration, Servers, Networking
Education
University of Phoenix 2014 — 2015
Bachelor's degree, Business, Management, Marketing, and Related Support Services, 3.68
Hopkinsville Community College 2000 — 2011
A.A.S., Networking - Microsoft Track
Murray State University 1997 — 2008
The Langley School April 2004 - Present
VIPdesk July 2001 - 2004
FutureNext, Inc. June 2000 - July 2001
Boland Services, Inc. August 1998 - June 2000
First Union National Bank August 1996 - June 1997
Skills
Accounting, Budgets, Finance, Financial Analysis, Nonprofits, Public Speaking, Management
Education
University of Maryland College Park 1991 — 1996
Independent September 2013 - Present
Nordstrom June 2008 - January 2013
AOL Time Warner February 2006 - October 2006
VIPdesk December 2001 - February 2006
FitzGerald Communications June 2000 - December 2001
Skills
Marketing, Account Management, Business Strategy, Customer Service, Building Relationships, Marketing Communications, Retail, Business Development, Project Management
Education
University of Colorado Boulder - Leeds School of Business 2006 — 2008
MBA, Marketing & Real Estate
University of Delaware 1996 — 2000
BSBA, Marketing
Central Bucks East 1992 — 1996
Mereata August 2010 - Present
Knight Sky, LLC - Satellite Solutions & Strategies February 2006 - January 2011
JGT Networks August 2002 - February 2006
VIPdesk June 2000 - August 2002
COMSAT Laboratories October 1996 - June 2000
Price Waterhouse Management Consultants May 1993 - March 1996
Skills
Program Management, Telecommunications, Integration, Business Strategy, Product Management, Wireless, Strategic Planning, Strategic Partnerships, New Business Development, Cisco Technologies, Management, Business Development, Marketing, Strategy, Start-ups
Education
University of Maryland College Park 1998 — 2001
Business Administration
University of Maryland College Park 1991 — 1996
Bachelor of Science (B.S.), Behavioral and Social Science, English Literature
University of Tübingen 1993 — 1993
Certificate, German
Montgomery College 1989 — 1992
Associate of Arts (A.A.), Political Science and Government
Author November 2008 - Present
VIPdesk September 2005 - September 2008
Education
University of Nairobi 1982 — 1985
Wells Fargo January 2013 - Present
Wells Fargo November 2011 - January 2013
Wells Fargo August 2009 - November 2011
VIPdesk November 2006 - April 2009
VIPdesk May 2004 - June 2006
VIPdesk June 2003 - May 2004
Delta Air Lines May 2000 - December 2002
Skills
Customer Satisfaction, Call Center, Call Centers, Customer Experience, Customer Retention, Customer Service, Management, Training, Leadership, Team Building, Outlook, Performance Management, Teamwork, Hospitality, Financial Services
Education
Portland State University
English, German
Safeco Insurance September 2014 - Present
Thriae Jewelry September 2011 - Present
Lighthouse Christian Center March 2013 - October 2013
VIPdesk November 2011 - March 2013
Kelly Services for Eddie Bauer February 2012 - April 2012
VIPdesk 2007 - 2011
H&R Block October 2004 - August 2010
A Mommy's Luv December 2001 - July 2008
Success National Bank September 1998 - March 2001
Bank of America June 1996 - September 1998
Skills
Budgets, Team Building, Customer Service, Process Improvement, Microsoft Excel, Call Center, Retail, Outlook, Microsoft Word, Microsoft Office, PowerPoint, Data Entry, Customer Experience, Customer Satisfaction, Windows, Call Centers, Event Planning, Sales, Telephone Skills, Office Management, Account Management, Marketing, Management, Training, Time Management, Inventory Management
Education
University of Phoenix 1998 — 2002
The Advisor Center March 2014 - Present
Sprint October 2012 - December 2013
VIPdesk October 2008 - October 2012
sanofi-aventis August 1998 - October 2007
Skills
Microsoft Office, Microsoft Word, Process Improvement, PowerPoint, Public Speaking, Team Building, Windows 7, Microsoft Excel, Customer Service, Photoshop, Event Planning, Training, Leadership Development, Project Management
Education
Roosevelt University 2000 — 2002
Bachelor of Arts, Sociology and Psychology
Northern Illinois University
Keystone Professional Services, Inc May 2007 - Present
VIPdesk 2007 - 2012
Skills
Customer Experience, Call Center, Concierge Services, Call Centers, Customer Service
Education
Thomas College 1998 — 2000
VIPdesk September 2012 - May 2013
Black & Veatch November 2001 - October 2002
Black & Veatch May 1998 - September 2002
Amadeus May 1993 - March 1998
Skills
Strategic Planning, Marketing Strategy, Customer Service, Product Development, Microsoft Office, Customer Satisfaction, Retail, Operations Management, Process Improvement, Training
Education
Washburn University 1987 — 1990
Elementary Education and Teaching, Court Reporting
University of Kansas 1986 — 1987
Business Administration and Management, Education
Friends University
Bachelor of Science (BS), Information Technology
Nordstrom August 2014 - Present
JPMorgan Chase October 2013 - Present
VIPdesk October 2012 - June 2013
arden b November 2007 - April 2009
Skills
Social Media Marketing, Social Media, Marketing, Facebook, Social Networking, Retail, Event Planning, Marketing Strategy, Advertising, Sales, Merchandising, Event Management, Customer Service, Online Marketing, Blogging, Strategic Planning
Education
Cherry hill west
Strayer University-Pennsylvania
VIPdesk 2009 - 2012
Skills
Customer Service, Outlook, PowerPoint, Windows, Customer Satisfaction, Microsoft Word, Call Center, Microsoft Office, Team Building, Microsoft Excel, Sales, Data Entry, Event Planning, Telephone Skills, Marketing, Social Media
Education
Concordia University Chicago 1988 — 1994
BA, Psychology, Biology
Proviso West High School
Proviso West High School
Proviso West High School
Proviso West High School
Western Placer County Dept of Education November 2008 - Present
New Concepts in Marketing October 2008 - Present
Blockbuster September 2008 - Present
NEW Writing Services August 2008 - Present
HappyClean Housekeeping 2010 - 2010
VIPdesk September 2007 - July 2008
Education
Brigham Young University 1998 — 2000
BS, Fashion Merchandising
Interstate Hotels & Resorts 2015 - Present
IPA Family, LLC 2015 - 2015
Miraval Arizona 2014 - 2015
Aspire Lifestyles 2010 - 2014
VIPdesk 2005 - 2010
Westin La Paloma 2001 - 2004
Renaissance Seattle 1999 - 2001
MarQueen Hotel and Inn at Queen Anne 1994 - 1999
Princess Cruises 1992 - 1994
Skills
Customer Service, Call Centers, Event Planning, Customer Satisfaction, Team Building, Strategic Planning, Public Speaking, Coaching, Event Management, Hospitality, Call Center, Social Networking, Tourism, Management, Training, Sales
Education
University of Oklahoma 1985 — 1989
BA, Journalism
Yukon High School 1981 — 1985
Officer Candidate School-State of Oklahoma
Innospec Fuel Specialties LLC April 2014 - Present
Uncommon Solutions Inc October 2012 - April 2014
Adams County Housing Authority August 2011 - October 2012
Mission Critical Systems March 2010 - August 2011
U.S. Figure Skating March 2008 - April 2010
Arapahoe Credit Union January 2007 - January 2008
vipdesk 2004 - 2006
THE ORKAND CORPORATION May 2001 - February 2004
Primus telecom 2000 - 2001
SKF CONDITION MONITORING June 1999 - July 2000
Skills
Windows, Technical Support, Customer Service, Microsoft Office, Symantec Endpoint..., Active Directory, Antivirus, Help Desk Support, Microsoft SQL Server, VPN, Social Media, Servers, DNS, DHCP, Microsoft Exchange, VMware, Network Administration, Firewalls, Symantec Antivirus, Windows 7, Network Security, Citrix, SharePoint, Virtualization, Networking, Integration, Hyper-V, Backup Exec, Group Policy, Norton Ghost
Education
Strayer University 2003 — 2005
MS, Management of Information Systems
Alliant International University-San Diego Scripps Ranch 1996 — 2000
BS, International Business Administration
American Express April 2012 - Present
Lighthouse Grafix and Embroidery June 2006 - Present
VIPdesk October 2006 - March 2012
JP Morgan August 1986 - August 1997
Education
City University of New York City College
AAS, Graphic Arts and Advertising Technology
Arise Virtual Solutions Inc. January 2015 - Present
Bright House Networks September 2012 - July 2014
VIPdesk August 2008 - September 2012
American Express September 2001 - June 2008
American Express October 1998 - August 2001
Skills
Call Centers, Customer Retention, CRM, Vendor Management, Customer Experience, Leadership, Call Center Management, Driving Results, Sales, Client Management, Vendor Relationships, Relationship Management, Project Management, Leading People, Marketing, Six Sigma, Program Management, Management, Customer Service
Education
Nova Southeastern University
Master of Business Administration (MBA)
Florida State University
Bachelor of Science (BS), Education
CashStar January 2015 - Present
Commission Junction September 2012 - December 2014
Cartera August 2011 - June 2012
VIPdesk April 2001 - April 2011
Circles January 2000 - January 2001
STARWOOD HOTELS AND RESORTS January 1996 - January 1999
Deloitte & Touche Consulting June 1994 - November 1996
Skills
New Business Development, Sales Management, Marketing Strategy, Business Development, Sales, CRM, Strategic Planning, Team Building, Negotiation, Training, Management, Account Management, Event Planning, Product Marketing, Strategic Partnerships, Marketing, Program Management, Product Management, Customer Acquisition, Lead Generation, Salesforce.com
Education
Boston University 1992 — 1996
BS and BS, Education and Hotel & Restaurant Management
Babson College - Franklin W. Olin Graduate School of Business 1991 — 1993
MBA, International Business
CU*South 2012 - Present
CU*SOUTH 2011 - 2012
West Corporation 2010 - 2011
CU*Answers 2008 - 2010
VIPdesk 2006 - 2007
Target Corporation 2005 - 2006
Pepsi Bottling Company 2004 - 2005
International Cup/Soller, 2003 - 2004
Masterfoods 2001 - 2003
Master Foods 1999 - 2001
Skills
Project Management, Microsoft Office, Microsoft Excel, Troubleshooting, Technical Support, Operations Management, Logistics, Quality Assurance, Enterprise Resource..., Six Sigma, Customer Service, Call Center Operations, Long-term Customer..., Process Improvement, Performance Management, Change Management, Account Management, Staff Development
Education
American InterContinental University 2005 — 2007
Master of Business Administration (MBA), Business Administration / Human Resources
Livingstone College 1989 — 1993
Bachelor of Science (BS), Biology, General
South Lake Social March 2015 - Present
Beach Hill Restaurant October 2013 - Present
Inhale October 2013 - Present
Denmark Enterprises July 2012 - Present
Luxe Travel, LLC July 2012 - Present
oDesk Freelancer January 2012 - Present
Geeks on the Go Repair April 2012 - December 2013
VIPdesk November 2006 - December 2011
Skills
Training Delivery, Call Center, Customer Service, Training, Virtual Training, Blended Learning, Learning Management, Call Centers, E-Learning, Team Building, Sales, Coaching, Marketing, Customer Satisfaction, Performance Management, Social Networking, Leadership, Instructor-led Training, Customer Retention, Customer Experience, Outlook, Microsoft Word, PowerPoint, Leadership Development, Social Media, Travel Writing, Writing
Education
Grand Valley State University 1998 — 2001
Bachelor of Arts (B.A.), Broadcast Journalism
VIPdesk January 2007 - Present
nterAct Resource Management June 2006 - January 2007
Sulky of America September 2005 - May 2006
MBNA America March 2002 - August 2005
Genesys Conferencing January 2000 - March 2002
A2H Productions January 2000 - January 2002
Education
Auburn University at Montgomery
Bachelor of Arts, Mass Communication
NEW ASURION April 2013 - Present
Teletech October 2012 - January 2013
VIPdesk December 2009 - October 2011
VIPdesk November 2009 - October 2011
Skills
Data Entry, Telephone Skills, Customer Satisfaction, Customer Service..., Customer Experience, Outlook, Customer Retention, Interpersonal..., Online Research, Call Centers, Access, Satellite Communications, Customer Service, Technical Support, Remote Troubleshooting, Time Management, Teamwork
Education
Everett Community College 2009 — 2010
Transcription, Medical Transcription
Aspire Lifestyles July 2013 - Present
Aspire Lifestyles November 2012 - July 2013
VIPdesk October 2006 - November 2012
VIPdesk Connect June 2004 - October 2006
Tommy Nobis Center 2002 - 2004
Skills
Customer Service, Team Building, Customer Satisfaction, Customer Experience, Training, Coaching, Leadership, Management, Operations Management, Process Improvement, Customer Retention, Project Planning, Call Centers, CRM, Outlook, Recruiting, Sales, Leadership Development, Account Management, Team Leadership, Retail, Strategic Planning, Performance Management, Marketing Strategy, Process Scheduler, Team Management, New Business Development, Strategy, Inventory Management, Marketing, Sales Management, Budgets
Education
Harvard Extension School 2013 — 2015
Certificate, Strategic Management
New England College 1983 — 1987
International Administration, Economics
VIPdesk August 2011 - Present
Xerox Services March 2008 - August 2011
Banc One Mortgage Corp March 1994 - December 1995
Skills
Microsoft Office, Customer Service, Coaching, Change Management, Microsoft Excel, Team Building, PowerPoint, Performance Management, Microsoft Word, Training, Employee Relations, Process Improvement, Leadership Development, Customer Satisfaction, Call Centers, Leadership
Education
Alice Lloyd College 1987 — 1991
Bachelor of Arts (BA), Business Administration
Belfry High School 1983 — 1987
Veolia Environmental Services January 2015 - Present
BusinessPlans, Inc. August 2010 - January 2015
VIPdesk July 2006 - August 2010
Dayton Area Board of REALTORS 1991 - 1994
Dayton Area Board of REALTORS 1991 - 1994
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Marketing, Microsoft Office, Outlook, Event Planning, Social Media, Social Networking, Facebook, Budgets, Sales, QuickBooks, Customer Service, Public Speaking
Education
Indiana Wesleyan University 2013 — 2015
Master of Business Administration (MBA), Accounting
Wright State University 1988 — 1993
Bachelor, Accounting
VIPdesk Independent SchedulerGfKApril 2013 - Present
Merry Maids April 2007 - October 2008
Skills
Call Center, Outlook, Problem Solving, Word, Outstanding Customer..., Data Entry, Sales Process
Education
Georgia State University 2002 — 2006
Bachelor of Science, Psychology
VIPdesk September 2011 - Present
West at Home April 1989 - September 2010
LiveOps February 2005 - August 2010
Skills
Speech, Telecommunications, Customer Service, Call Center, Outlook, Customer Relations, Word, PowerPoint, Telephone Skills, Problem Solving, Microsoft Office, Account Management, Social Media, Excel, Inventory Management, Data Entry, Customer Satisfaction, Team Building, Public Relations, Writing, Windows, Negotiation, Public Speaking, Social Networking, Teamwork, Supervisory Skills, Scheduling, Hiring, Retail, Troubleshooting, Online Marketing, Sales Management, Time Management, Call Centers, Event Management, Sales, Leadership, Microsoft Word, Customer Retention, Microsoft Excel
Education
Colorado Technical University-Online 2010 — 2011
criminal justice
Jones International University 2009 — 2010
business communications
Apple November 2012 - Present
VIPdesk November 2011 - June 2012
Verizon February 2000 - March 2009
Skills
Management, Office Administration, Call Centers, Customer Satisfaction, Customer Service, Sales, Finance, Invoicing, Call Center
Education
Metropolitan College of New York 2001 — 2005
Associates, Human Services
VIPdesk November 2012 - May 2014
Keystone Homes June 2009 - August 2012
Wachovia, A Wells Fargo Company August 2009 - June 2010
Skills
PowerPoint, Customer Service, Microsoft Office, Real Estate, Microsoft Excel, Marketing
Education
Auburn University 2005 — 2009
International Business, Marketing, Spanish, Supply Chain
VIPdesk Customer Service and sales for phone, email, and Chat.$
Skills
Customer Service, Customer Satisfaction, Sales, Marketing, Customer Experience, Customer Retention, Call Center, Event Planning, Marketing Strategy, Management, Outlook, Team Leadership
Education
Penn Foster Career School 2012 — 2014
Small Business Management, A
VIPdesk October 2012 - August 2013
VIP DESK January 2007 - January 2012
Instructor 2007 - 2012
HILLS/AMES DEPARTMENT STORES –DISTRIBUTION CENTER January 1998 - January 1999
Hills Department Stores January 1996 - January 1999
STAR BANK January 1995 - January 1996
National City Bank January 1993 - January 1995
BROOKS FASHIONS January 1990 - January 1993
Skills
Virtual Call Center, Experienced Trainer, Windows, Microsoft Excel, Mac products experience, Call Center, Call Centers, Customer Service, Customer Satisfaction, Training, Sales, Microsoft Word, Customer Retention, Outlook, Customer Experience, Mac, Data Entry, Telephone Skills, Team Building, Retail, Coaching, Inventory Management, Management
Education
University of South Carolina, Columbia SC 1987 — 1990
Bachelor of Science, Retail Management
University of South Carolina-Columbia 1987 — 1990
Bachelor of Science (B.S.), Retail Management
Stack June 2012 - Present
VIPdesk May 2010 - March 2012
Skills
Books, Proofreading, Copy Editing, Blogging, Creative Writing, Publishing, Advertising, Magazine Articles, Freelance Writing, Journalism, Web Content, Literature, Press Releases, Publications, Feature Articles, Copywriting
Education
Ashworth College 2014 — 2014
Billing and Coding Specialist, Medical Billing and Coding
Conlin Hallissey Travel School
AltaStaff - a boutique staffing agency December 2012 - Present
Aon Hewitt August 2012 - December 2012
VIPdesk September 2011 - September 2012
Skills
Sales, Training, Customer Service, Leadership, Call Centers, Data Entry, Outlook, Customer Satisfaction, Microsoft Excel, Time Management
Education
University of Phoenix 2004 — 2009
Bachelor of Applied Science (BASc), Finance, General
VIPdesk February 2010 - August 2012
Skills
Child Development, Experience Working with..., Fine Art, Painting, Drawing, Photoshop, Digital Photography, Positive Team Player, Child Advocacy, Customer Service, Customer Satisfaction
Education
Utica College 2012 — 2014
Bachelor of Science (BS), Psychology-Child Life / Concentration in Child Studies, Senior
Mohawk Valley Community College 2000 — 2002
Associate of Arts and Sciences (AAS), Graphic Communications