Rogers Communications Inc.
Industry: Telecommunications company
DescriptionRogers Communications Inc. is a Canadian communications and media company. It operates particularly in the field of wireless communications, cable television, telephone, and Internet connectivity with significant additional telecommunications and mass media assets. The company is headquartered in Toronto. Headquarters: Toronto, Canada CEO: Joe Natale (19 Apr 2017–) Revenue: 14.14 billion CAD (2017) Subsidiaries: Rogers Wireless, Fido Solutions, Chatr,
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Rogers Communications Inc. Employees
Insurance Corporation of British Columbia January 2015 - Present
FortisBC September 2014 - December 2014
FortisBC October 2012 - September 2014
Aritzia December 2012 - February 2013
FortisBC August 2011 - October 2012
Rogers Communications August 2010 - August 2011
Rogers Communications Inc June 2009 - August 2010
Rogers Communications Inc August 2008 - August 2010
Rogers Communications Inc June 2006 - August 2008
STERLING SHOES INC December 2005 - June 2006
Skills
Call Center, Training, Management, Process Improvement, Change Management, Team Leadership, Coaching, Customer Service, Customer Experience, Quality Assurance, Sales, Negotiation, Performance Management, Program Management, Call Centers, Human Resources, Employee Training, Customer Satisfaction, Leadership
Education
Simon Fraser University 2014 — 2016
Human Resources Management Certificate
The University of British Columbia 2014 — 2014
KWANTLEN POLYTECHNIC UNIVERSITY 2003 — 2007
Marketing Management Diploma
Rogers Communications April 2010 - Present
Rogers Communications Inc April 2010 - Present
Rogers Communications Inc March 2008 - April 2010
Rogers Communications Inc April 2006 - March 2008
Rogers - Rogers Communications Inc July 2004 - April 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, Negotiation, Editing, MS Visio, Management
Education
Seneca College of Applied Arts and Technology
Diploma, Legal Assistant
Bell January 2015 - Present
Bell Canada December 2007 - Present
Rogers Communications Inc. 1998 - 2007
Sprint Canada 1998 - 2004
Skills
Solution Selling, Telecommunications, Unified Communications, Wireless, Managed Services, MPLS, VoIP, Direct Sales, Account Management, Customer Experience, Sales Management, Sales Process, B2B, Wireline, Telephony, Call Centers, Call Center, IP, SaaS, Cloud Computing, IaaS, Salesforce.com, SIP Trunking, Data Centre Architecture, Contact Centers, LTE, Project Management, Contract Negotiation, Forecasting, Microsoft Technologies, SAP, Citrix, Sales Presentations, Cisco VPN, HP Server Hardware, Sales, Enterprise Software, Mobile Devices, Strategic Partnerships, Data Center, Channel Partners, Customer Retention, Selling, CRM, Go-to-market Strategy, Professional Services, Vendor Management, SIP, Management, Partner Management
Education
Sheridan College
Marketing
Rogers Communications Inc. April 2005 - Present
Simon Fraser University 2008 - Present
Capital Procom January 2005 - December 2008
Nortel Networks January 1999 - May 1999
Octopus Wireless 1999 - 1999
Skills
Telecommunications, Wireless, LTE, UMTS, Python, HSPA, Data Analysis, GSM, Public Speaking, Mentoring, Wireless Networking, Mobile Devices, Networking, Cellular Communications, RF, Leadership, RF Engineering, Teaching, Product Development, Electronics
Education
Simon Fraser University 1997 — 2004
Bachelor in Applied Science, Systems Engineering, School of Engineering Science
Cross Country Home Services January 2014 - Present
Liberty Power August 2013 - January 2014
ADT November 2012 - August 2013
JM Family Enterprises October 2011 - November 2012
National Institutes of Health July 2010 - March 2012
Florida Department of Transportation December 2009 - July 2010
Cardinal Health July 2006 - December 2009
Telus Mobility 2004 - 2006
Rogers Communications Inc. 2001 - 2004
Amdocs 1998 - 2001
Skills
ITIL, IT Service Management, Wireless Solutions, SDLC, Business Requirements, Programming, System Design, Configuration Management, Requirements Analysis, Software Project..., Systems Analysis, Software Development, Unix, Agile, Business Analysis, UML, IT Management, Cross-functional Team..., Process Improvement, Business Process..., SOA, Team Leadership, Enterprise Architecture, Agile Methodologies, Testing, Integration, Visio, Databases, Scrum, Oracle, .NET, Cloud Computing, Web Services, Enterprise Software, Quality Assurance, Project Management, SharePoint, PMO, Software Documentation, Analysis, System Architecture, Telecommunications, Visual Basic, Web Applications, Business Intelligence, Java, PMP, Agile Project Management, Requirements Gathering, Object Oriented Design
Education
Tel Aviv University 1988 — 1991
B.S.
Simon Fraser University June 2013 - Present
Change Catalyst August 2015 - October 2015
IABC/BC August 2014 - July 2015
Connoisseur De La Vie May 2010 - December 2014
IABC/BC September 2011 - June 2013
Willis Energy Services May 2011 - April 2013
Leysin American School in Switzerland January 2008 - December 2009
Vancouver Aquarium September 2005 - December 2007
Rogers Communications Inc. 2004 - 2005
Skills
Social Media, Event Management, Project Management, Program Management, Internal Communications, Strategic Communications, Professional Mentoring, Leadership, Marketing Communications, Coaching, Panel Moderator, Social Media..., Web Content Management, Corporate Communications, Marketing, Change Management, Social Media Marketing, Brand Development, Marketing Strategy, Intercultural..., Team Management, Budgets, Recruitment and Training, Program Development, Integrated Marketing, Process Improvement, Usability, Digital Media Metrics..., Brand Orientation, Employee Engagement, Public Speaking, Change Management..., Workflow Design, Program Evaluation, Intercultural..., Events Management, Budget Management, Social Entrepreneurship
Education
Simon Fraser University
B.A., Communication
Simon Fraser University
Certificate, Teacher of English as a Second Language (TESL)
IBM September 2009 - Present
IBM November 2009 - July 2011
Rogers Communications Inc. January 2004 - November 2009
Rogers Communications Inc. November 2000 - January 2004
Rogers Communications Inc. October 1998 - December 2000
Skills
Problem Solving, Customer Service, Customer Satisfaction, Customer Retention, Coaching, Pay Close Attention to..., Reports, ITIL Process, Problem Management, Major Incident..., Root Cause Problem..., Organizational..., Software Documentation, ITIL, Incident Management, Service Delivery, Telecommunications, Team Leadership, Process Improvement, Call Centers, PMP, Customer Experience, Time Management, Vendor Management, Troubleshooting, Sla, Wireless, Technical Support, Integration, PMO, Management, IT Service Management
Education
Seneca College of Applied Arts and Technology 1991 — 1994
Diploma, Business Administration
TC Media February 2014 - Present
TC Media February 2012 - February 2014
Rogers Communications Inc. September 2009 - February 2012
Bell March 2004 - January 2009
Bell Mobility May 2003 - September 2003
Skills
Marketing, Relationship Management, Project Management, Mobile Devices, Mobile Marketing, Customer Experience, Telecommunications, Wireless, Multi-channel Marketing, CRM, Sales, Product Marketing, Account Management, Strategic Partnerships, Digital Marketing, Entrepreneurship, Cross-functional Team..., B2B, Competitive Analysis, Solution Selling, New Business Development, Online Advertising, Business Development, Marketing Communications, Digital Strategy, Lead Generation, Email Marketing, Call Center, Social Media Marketing, Vendor Management, Customer Acquisition, Online Marketing, Strategy, Salesforce.com, Sales Presentations, Sales Operations, Marketing Strategy, Marketing Management, Integrated Marketing, E-commerce, Direct Sales, Web Analytics, Digital Media, Customer Retention, Call Centers, Analytics, Direct Marketing, Sales Process, Product Management, Management
Education
Sheridan College
University of Toronto
Arbonne International LLC March 2014 - Present
GO Transit February 2014 - Present
GO Transit June 2011 - February 2014
Rogers Communications Inc. December 2007 - June 2011
Magnate Engineering August 2006 - December 2007
Skills
Data Management, Internal Audit, Quality Control, Interpersonal..., Leadership, MS Project, Project Coordination, Team Leadership, Budgets, UMTS, Rollout, AutoCAD, Telecommunications, Engineering, Project Management, Project Planning, Wireless, Procurement
Education
University of Toronto 2009 — 2010
Certificate, Project Management
Sheridan College 2003 — 2006
Diploma, Architectural Technology
BC Safety Authority October 2014 - Present
Vidigami Media, Inc. October 2013 - May 2015
Aegis Mobility Inc. January 2012 - October 2014
Rogers Communications Inc. July 2010 - January 2012
Cityfone Telecommunications Inc. November 2001 - July 2010
Plus International Corporation October 2000 - October 2001
NetNation Communications Inc. March 2000 - September 2000
KPMG January 1995 - March 2000
Skills
Mobile Applications, Wireless, Mobile Devices, Start-ups, Enterprise Software, Entrepreneurship, Leadership, Marketing, Mergers & Acquisitions, Customer Support, Finance, Business Development, Strategic Planning, Financial Modeling, Business Strategy, Financial Reporting, Product Management, Negotiation, Customer Relations
Education
CA Institute 2008 — 2008
CFO Leadership Program
University of Illinois at Urbana-Champaign 2001 — 2001
CPA, Accounting
Institute of Chartered Accountants 1996 — 1999
CA, Accounting
Simon Fraser University 1992 — 1998
Bachelor, Business Administration
Wine & Spirits Education Trust 2011 — 2011
WSET Advanced Certificate, Wine & Spirits, Pass with Merit
N/A Sr. Project Manager-
Bank of America December 2013 - January 2014
Mid size consulting firm November 2012 - March 2013
Canadian Institute for Health Information October 2010 - April 2012
Rogers Communications Inc. 2009 - 2010
T4G Limited 2008 - 2008
CIBC 2004 - 2008
ING April 2003 - February 2004
Bearingpoint 2000 - March 2003
BDO Dunwoody LLP 1999 - 2000
Skills
SDLC, IT Strategy, Vendor Management, PMO, Project Portfolio..., PMP, Software Project..., CMMI, Agile Methodologies, Business Intelligence, Project Delivery, Requirements Analysis, Architecture, Governance, Solution Architecture, Microsoft SQL Server, Data Warehousing, Management, Business Analysis, MS Project, Business Process, Requirements Gathering, SharePoint, Resource Management, Software Documentation, Software Development, CRM, Program Management, Architectures
Education
Saint Lawrence College 1993 — 2006
College Diploma, Business Administration - Information Systems Development
Rogers Communications Inc. 2007 - Present
Skills
Telecommunications, Customer Retention, Team Leadership, Mobile Devices, Wireless, VoIP, Employee Engagement, Technical Leadership, IP, Call Center, Customer Experience, Team Building, Call Centers, Management, Broadband, Vendor Management, Cross-functional Team..., Process Improvement
Education
Seneca College of Applied Arts and Technology
Seneca College of Applied Arts and Technology
IABC Waterloo June 2015 - Present
BlackBerry June 2015 - Present
International Association of Business Communicators (IABC) July 2013 - June 2015
BlackBerry November 2010 - June 2015
IABC Waterloo July 2011 - July 2013
Birchall & Associates Public Relations April 2010 - May 2010
Rogers Communications Inc July 2006 - January 2009
Enterprise Rent-A-Car 1994 - 2003
Skills
Media Relations, Internal Communications, Strategic Communications, Event Planning, Social Media, Employee Engagement, Blogging, Project Management, Speech Writing, Executive Presentations, Research, Marketing Communications, Media Skills Training, New Product Release, Crisis Communications, Corporate Image..., Reputation Management, Corporate Communications, Strategy, Leadership, Press Releases, Corporate Branding, Copywriting, Social Media Marketing, Publicity, Public Relations, Social Networking, Newsletters, Public Speaking, Digital Marketing, Content Strategy, Integrated Marketing, Corporate Blogging, Thought Leadership, Communications Planning, Editing, Brand Development, Creative Strategy, Capacity Building, Cross-functional Team..., Content Management, Communication Training, Content Development, Interviews, Web Content Management, Web Content, Corporate Social..., Facebook, Crisis Management
Education
Sheridan College
Post-graduate Certificate, Corporate Communications
Stratford Central Secondary School
Wilfrid Laurier University
Bachelor of Arts, Communication Studies, minor in English
Rogers Communications October 2013 - Present
TIFF September 2012 - Present
Experienced Management Professional February 2012 - October 2013
Rogers TV January 2013 - August 2013
Rogers Communications January 2011 - February 2012
Rogers October 2008 - December 2010
Rogers Communications Inc. March 2007 - October 2008
Rogers Communications Inc. July 2001 - March 2007
Rogers Communications July 1999 - July 2001
Rogers Communications June 1998 - June 1999
Skills
Telecommunications, Call Center, Customer Experience, Account Management, Customer Satisfaction, Customer Service, Customer Retention, Sales, Team Building, Talent Acquisition, Sales Management, Vendor Management, Wireless, Team Leadership, Coaching, Mobile Devices, Performance Management, Building Relationships, Team Management, B2B, Recruiting, Management, Negotiation, Relationship Management, Customer Support, Sales Operations, Call Centers, Direct Sales, Cross-functional Team..., Talent Management, Interviews, CRM, Social Media, Training, Business Development, Leadership, Sales Process
Education
Seneca College of Applied Arts and Technology 1979 — 1981
Diploma in Radio & Television Broadcasting, Radio & Television Broadcasting
Agincourt Collegiate Institute 1976 — 1979
9 and 10
Albert Campbell Collegiate Institute
11, 12, and 13
Skechers August 2015 - Present
Skechers July 2015 - Present
Banana Republic November 2012 - April 2015
Pottery Barn Kids Williams-Sonoma, Inc. June 2011 - October 2012
Rogers Communications Inc. January 2003 - June 2011
Bluenotes Ltd. May 2000 - January 2003
Interwest Restaurants Ltd. 1999 - 2000
Starbucks Coffee Company 1992 - 1997
Skills
Retail, Management, Recruiting, Training, Customer Experience, Performance Management, Visual Merchandising, Inventory Control, Store Management, Budgets, Customer Service, Employee Engagement, Fashion, Inventory Management, Loss Prevention, Merchandising, P, Sales, Store Operations
Education
The University of British Columbia 1991 — 1994
BSc, Education
2KIL4 Contracting September 2012 - Present
Meridian Credit Union November 2010 - March 2011
Rogers Communications Inc. July 2005 - July 2010
Skills
Retail, Accounting, Invoicing, Customer Service, Financial Analysis, Sales, Budgets, Business Analysis, Strategic Planning, MS Project, Microsoft Excel, Microsoft Office, Troubleshooting
Education
Seneca College of Applied Arts and Technology 2008 — 2010
N/A, Accounting
CIBC June 2015 - Present
Meridian Credit Union May 2013 - December 2014
Davis + Henderson January 2011 - April 2013
Rogers Communications Inc. 1995 - 2010
Rogers Communications Inc. 2006 - 2009
Rogers Communications Inc. 2003 - 2006
Rogers Communications Inc. 2000 - 2003
Skills
Workshop Facilitation, Strategic Planning, Relationship Management, Customer Experience, Sales, Cross-functional Team..., Program Management, Needs Analysis, Training, Management, Leadership Development, Telecommunications, Training Delivery, Leadership, Strategy, Team Management, Project Management, Human Resources, Call Centers, Talent Management, Team Building, Performance Management, Vendor Management, Change Management, Instructional Design, Sales Management, Employee Engagement, Coaching, Team Leadership, Employee Training, Business Process..., Process Improvement, ADDIE, Organizational..., Organizational..., Time Management, Learning Management, Blended Learning, Succession Planning, Captivate, Performance Consulting, Employee Relations, Onboarding, Instructor-led Training, Talent Acquisition, CRM
Education
Langevin Learning Services
Certified Professional Training Manager / Director
Seneca College of Applied Arts and Technology
Vision Critical July 2014 - Present
DHL Express August 2010 - March 2013
DHL Express May 2005 - August 2010
SoftSolutions January 2003 - May 2005
Shoppers Drug Mart January 2002 - January 2003
Rogers Communications Inc. January 2001 - January 2002
SummitNet Computers January 1996 - December 2000
Skills
IT Management, Digital Marketing, Virtual Teams, Team Leadership, Change Management, ITIL, Vendor Management, Team Management, Project Management, Logistics, Business Analysis, Operations Management, IT Service Management, Process Improvement, Cross-functional Team..., Supply Chain Management, Business Process..., Supply Chain, Business Intelligence, Project Planning, Customer Service, Call Centers, Management, Business Development, Leadership, Telecommunications, E-commerce, New Business Development, Budgets, Program Management, Networking, Information Technology, Strategy
Education
Seneca College of Applied Arts and Technology 1998 — 2001
CS, Computer Programming & Analysis with a Database Design Specialist
CIBC April 2013 - Present
Bank of Montreal December 2011 - April 2013
MTS Allstream January 2011 - December 2011
Rogers Communications Inc. 2005 - 2010
Sprint Canada 2003 - 2005
ADC 1994 - 2003
Saville Systems 1994 - 2003
Skills
Vendor Management, Telecommunications, PMP, SDLC, PMO, Integration, Business Analysis, Solution Architecture, Project Delivery, ITIL, Project Portfolio..., Project Management, IT Strategy, Software Project..., Resource Management, Enterprise Architecture, Wireless, Program Management, Cross-functional Team..., Team Leadership, Cloud Computing, Change Management, Service Delivery, Visio, Process Improvement, MS Project, Data Center, Relationship Management, Infrastructure, Disaster Recovery, SharePoint, Business Intelligence, Software Development, Virtualization, Enterprise Software, Strategy, Management, Leadership, Unix, Databases, Project Planning, Business Process, Architecture, IT Service Management, Windows Server, Governance, IT Operations, Outsourcing, Analytics, Business Transformation
Education
Seneca College of Applied Arts and Technology 1991 — 1994
Computer Programming and Analysis, Computer Programming
Regina Pacis 1986 — 1991
St Roch 1981 — 1987
Elementary School, Grade JK-8
BMO January 2012 - Present
IBM Canada Ltd. September 2011 - May 2012
Loblaw Companies Limited September 2011 - December 2011
eHealth Ontario August 2010 - 2011
eHealth Ontario April 2009 - July 2010
Smart Systems for Health Agency April 2008 - March 2009
CIBC Mellon October 2007 - March 2008
Biovail April 2007 - September 2007
HP January 2006 - March 2007
Rogers Communications Inc. July 2000 - December 2005
Skills
SCCM, SCOM, BEM, VMware, SAN, Windows Server, Active Directory, SharePoint, IIS, HP Openview, NetIQ AppManager, Dell OpenManage, BladeLogic, Tealeaf, Altiris, Tivoli, Citrix, BMC Patrol, Wily Introscope, TIBCO HAWK, BMC BBSA, BMC BPPM, IBM Tivoli, System Deployment, Systems Management, Netcool, TIBCO
Education
The University of British Columbia 1990 — 1992
Graduated Studies, Electrical Engineering
Redknee September 2013 - Present
BlackBerry Limited (formerly Research In Motion Ltd) November 2009 - August 2013
Rogers Communications Inc. 2005 - 2009
Sprint Canada Inc. 2002 - 2005
Legal Aid Ontario 2001 - 2002
Skills
Legal Writing, Intellectual Property, Legal Research, Contract Negotiation, Litigation, Employment Law, Privacy Law, Negotiation, Legal Assistance, Vendor Management, Team Leadership, Licensing, Trademarks
Education
Seneca College of Applied Arts and Technology 1999 — 2000
Court & Tribunal Agent, Paralegal
York University 1994 — 1999
Hons BA, Law & Society/Political Science
Brother Andre CHS
City of Toronto July 2014 - Present
City of Toronto May 2013 - July 2014
Aramark Canada March 2011 - April 2012
Certa Pro Painters Inc May 2010 - November 2010
Sheraton Parkway Hotel and Conference Centre April 2008 - September 2010
Children's Aid Foundation June 2009 - September 2009
Taxavers October 2007 - June 2009
Rogers Communications Inc. November 2005 - August 2007
The Grand Hotel and Suites September 2002 - September 2005
Skills
Onboarding, Outlook, Recruiting, Human Resources, Performance Management
Education
Seneca College of Applied Arts and Technology 2009 — 2010
Human Resources Management Graduate Certificate
Seneca College of Applied Arts and Technology
Payroll Compliance Practitioner
Seneca College of Applied Arts and Technology
Adult Education and Staff Training Certification
The Skating Lab Inc. January 2011 - Present
vupoint systems ltd. December 2009 - January 2011
Schooley Mitchell Telecom Consultants November 2006 - November 2009
Bell Mobility 2007 - 2009
Rogers Communications Inc. September 1997 - September 2004
Pitney Bowes January 1980 - January 1987
Skills
Building Relationships, Customer Experience, Sales, Wireless, Management, Telecommunications, New Business Development, Solution Selling, Strategic Partnerships, Sales Operations, Direct Sales, B2B, Salesforce.com, Account Management, Negotiation, Cold Calling, Sales Management
Education
Sheridan College 1974 — 1977
diploma 3 year, Sales and Marketing
Deloitte Canada August 2013 - Present
Deloitte Canada February 2011 - August 2013
Rogers Communications Inc. July 2009 - February 2011
eBay Inc. June 2008 - June 2009
Colorado Group March 2004 - November 2007
Christopher Levingston & Associates March 2001 - April 2002
Skills
Recruiting, HRIS, Performance Management, Change Management, Sourcing, Team Management, Employee Relations, Team Leadership, Process Improvement, Project Management, Talent Acquisition, Coaching, Human Resources, Management Consulting, Strategic Planning, Technical Recruiting, Business Development, Business Analysis, Accounting, Team Building, Leadership, Applicant Tracking..., Interviews, Training
Education
Southern Cross University 2002 — 2007
Bachelor of Business Administration, Human Resource Management with Minor in Marketing
Southern Cross University 2002 — 2007
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Rogers Communications December 2014 - Present
Rogers Communications October 2011 - November 2014
Rogers Communications Inc. February 2010 - October 2011
Rogers Communications Inc. September 2008 - February 2010
Rogers Communications Inc. July 2007 - August 2008
Rogers Communications Inc. January 2006 - July 2007
Network Security Solutions (NSS), Kuala Lumpur, Malaysia May 2005 - August 2005
Morgan Stanley Capital International (MSCI) 2001 - 2003
Siebel Systems 2000 - 2001
NIIT 1999 - 2000
Education
University of Toronto - Rotman School of Management 2003 — 2005
MBA
Webster University 1997 — 1998
BA
Shri Ram College of Commerce 1994 — 1997
BA (Honours)
Mayo College, Ajmer, Rajastan 1990 — 1994
The Health Institute March 2015 - Present
S1 Training and Conditioning April 2009 - Present
Sears Home Services February 2012 - June 2014
Arvato Digital Services September 2009 - February 2010
VMC October 2007 - January 2009
Rogers Communications Inc. 2003 - 2007
Lavalife 1999 - 2001
Telespectrum 1925 - 1926
Skills
Leadership, Management, Event Management, Web Design, Graphic Design, Customer Experience, Call Centers, Workforce Management, Coaching, Entrepreneurship, Team Leadership, Team Building, Project Management, Customer Service, Operations Management, Call Center, Process Improvement, Performance Management, Business Process..., Time Management, Social Media Marketing, Training, Quality Assurance, Vendor Management, Telecommunications, Event Planning
Education
Seneca College of Applied Arts and Technology
Deloitte Canada July 2015 - Present
Deloitte Canada April 2013 - July 2015
Moneris Solutions January 2013 - April 2013
Moneris Solutions July 2011 - January 2013
Rogers Communications May 2011 - July 2011
Rogers Communications Inc. July 2010 - May 2011
Valley City Architectural Furniture March 2004 - January 2010
B2B Trust January 2003 - March 2004
Skills
HRIS, Employee Relations, Employee Engagement, Onboarding, Performance Management, Management, HR Policies, Workforce Planning, Succession Planning, Talent Acquisition, Leadership, Job Evaluation, Talent Management, Interviews, Applicant Tracking..., Deferred Compensation, Employee Benefits, Human Resources, Compensation & Benefit, Recruiting, Employment Law, New Hire Orientations, Policy
Education
University of Toronto 2009 — 2010
MIRHR, Human Resources & Industrial Relations
University of Toronto
Hons. BA, Employment Relations; Criminology
Sheridan College 2002 — 2003
Post-Graduate Certificate, Human Resource Management
Accenture September 2015 - Present
York University November 2012 - September 2015
OPTIMUS SBR January 2011 - December 2012
Rogers Communications Inc. January 2009 - December 2010
Industry Labs January 2004 - December 2008
Impaqta Consultancy Co. March 2001 - December 2003
IBM January 1995 - January 2001
Skills
Time Management, Planning, Teamwork, Change Management, Project Management, Strategic Planning, Project Planning, Process Improvement, Management Consulting, Cross-functional Team..., Strategy, Management, Organizational..., Analysis, Process Engineering, Team Building, Banking, Business Planning, Telecommunications, Business Analysis, Program Management, Integration, Sales, Team Leadership, Coaching, Performance Management, Leadership, Training, Team Management, Consulting, Marketing, Business Process..., CRM, Workshop Facilitation, Vendor Management, Marketing Communications, Business Strategy, Business Development, Business Process, Business Intelligence, Executive Management, Business Process..., Project Portfolio..., PMP, IT Strategy, PMO, Risk Management, Business Transformation, Outsourcing, Governance
Education
University of Toronto 2009 — 2012
M. Ed, Adult Education and Community Development
Sheffield Hallam University 2000 — 2004
MBA, Management Consultancy
Rogers Communications August 2013 - Present
Rogers Communications August 2012 - August 2013
Rogers Communications May 2010 - August 2012
Rogers Communications Inc. April 2004 - May 2010
Skills
Consulting, Coaching, Customer Service, Funnel Management, Account Management, Management, Motivating People, Client Relationship..., Presentation Skills, Time Management, Solution Selling, Proposal Coordination, Prospecting, Project Management, Telecommunications, B2B, Direct Sales, Call Centers, Customer Experience, CRM, Wireless, Sales Management, Customer Retention, Business Development, Customer Satisfaction, Negotiation, Proposal Writing, Sales, Mobile Devices, Sales Process, Sales Presentations, Team Leadership, Selling, VoIP, New Business Development, Cold Calling, Sales Operations, Unified Communications, Salesforce.com, Strategic Partnerships, Product Management, SaaS, Professional Services, Channel Partners, MPLS, Lead Generation, Mobile Technology, Key Account Management, Cross-functional Team..., M2M
Education
Saint Lawrence College 1999 — 2001
Computer Networking and Technical Support
Vancouver Coastal Health February 2010 - Present
Physician Health Program April 2010 - April 2011
Copeman Healthcare Centre February 2009 - December 2009
Rogers Communications Inc. 2008 - 2009
MCL Motor Cars 2006 - 2008
Education
The University of British Columbia 1982 — 1986
BSN, Nursing
Sun Media March 2007 - Present
Rogers Communications Inc. October 2005 - November 2007
Skills
Advertising, Advertising Sales, Broadcast, Copy Editing, Customer Service, Digital Media, Digital Strategy, Editing, Layout, Marketing Communications, Newspaper, Newspapers, Online Advertising, Research, Social Media, Social Media Marketing
Education
Southern Alberta Institute of Technology 2003 — 2005
Diploma, Radio Broadcasting
Southern Alberta Institute of Technology 1999 — 2001
Diploma, Business Administration - General Management
The Hospital for Sick Children August 2011 - Present
CGI September 2010 - August 2011
Rogers Communications Inc. October 2005 - September 2010
Hewitt Associates August 2004 - September 2005
Scotiabank August 2000 - August 2004
Skills
Workforce Planning, HRIS, Talent Management, Deferred Compensation, Performance Management, Employee Relations, Recruiting, Human Resources, Talent Acquisition, HR Policies, Onboarding, Employee Engagement, Succession Planning, PeopleSoft, Benefits Administration, Applicant Tracking..., Employee Benefits, New Hire Orientations, Leadership Development, Employment Law, Training, Policy, Change Management, Labor Relations, Time Management, HR Consulting, Interviews, Technical Recruiting, Personnel Management
Education
Sheridan College 2008 — 2010
Human Resources Management Certificate, Human Resources Management
University of Toronto at Scarborough 1997 — 2000
Bachelor of Arts (BA), Sociology and Economics
Human Resources Professional Association
CHRP Candidate, Human Resources
JUST EAT July 2015 - Present
Metroland May 2014 - July 2015
Metroland October 2012 - May 2014
Metalworks Institute of Sound & Music Production March 2012 - October 2012
The Scene inTO May 2011 - July 2012
Rogers Communications Inc. June 2008 - March 2012
Entertainment One May 2011 - August 2011
Skills
Adobe Creative Suite, Web Design, HTML, Wordpress, Drupal, Social Media, Google Analytics, Google Adwords, Campaign Tracking, Web Analytics, Email Marketing, SEO, E-commerce, WordPress, Blogging, Facebook, Marketing, Marketing Communications, Social Media Marketing
Education
University of Toronto Mississauga 2007 — 2011
BA (Honours), Communication Culture & Information Technology, Professional Writing & Communication
Sheridan College 2008 — 2011
Certificate, Digital Communication
Rogers Communications Inc February 2007 - Present
Ericsson Canada Inc. August 2004 - February 2007
IQ-Ludorum Software (Canada) Ltd March 2003 - June 2004
Compañía Anónima Ericsson de Venezuela, Caracas 2002 - January 2003
Compañía Anónima Ericsson de Venezuela, Caracas 2001 - 2002
Compañía Anónima Ericsson de Venezuela, Caracas July 2000 - 2001
Ericsson Canada Inc. January 1988 - July 2000
Skills
Telecommunications, Integration, Mobile Devices, Wireless, IP, Project Management, CRM, Management, Leadership, Disaster Recovery, Networking, Budgets, GSM, Core Network, Vendor Management, Professional Services, System Deployment, 3G, Cellular Communications, Cross-functional Team..., VoIP, LTE, Network Engineering, Computer Network...
Education
Sheridan College 1985 — 1988
Technologist, Electronics Engineering Technology
ITWF Inc. September 2014 - Present
Zita Associates Inc. January 2014 - August 2014
Sheridan College May 2010 - December 2013
RBC September 2012 - September 2013
RBC May 2012 - September 2012
RBC January 2012 - April 2012
Grameenhaat January 2008 - August 2010
2010Mazda Car September 2009 - March 2010
Rogers Communications Inc May 2001 - July 2001
Canatrade Inc January 2000 - January 2001
Skills
SQL, Small Business, Social Networking, Java, HTML, XML, PHP, JavaScript, Software Development, CSS, Databases, Systems Analysis, ASP.NET, .NET, Microsoft SQL Server, Linux, AJAX, Access, Active Directory, HTML 5, MySQL, Networking, System Administration, Technical Support, Visio, Visual Basic, Windows, Operating Systems, Objective-C, JSTL, JSF, JSON, JSP, Android Development, iOS development, Visual C#, OS X, HTML5, Microsoft Office, Time Management, Customer Service, Team Leadership, Leadership, Teamwork, Web Development, Oracle, C#, Programming, Testing, Android
Education
Sheridan College 2011 — 2014
Software Development and Network Engineering
Sheridan College 2010 — 2013
Software Development and Network Engineering
Herzing College 1999 — 2001
Chittagong University 1990 — 1993
Bachelor's degree, Political Science and Government
Rogers Communications Inc. April 2005 - November 2010
Fido Solutions May 1998 - March 2005
The Sports Authority May 1995 - 1998
Office Depot 1994 - May 1995
Zellers April 1988 - May 1994
Skills
Performance Management, Team Leadership, Coaching, Sales Management, Account Management, Customer Satisfaction, Business Development, Sales Process, Store Management, Recruiting, Forecasting, Sales Operations, Sales, Training, Retail, Customer Service, Management, Selling, Time Management, Marketing, Cross-functional Team..., Negotiation, Business Planning, Merchandising, Budgets, Operations Management, Entrepreneurship, Customer Experience, Direct Sales, Customer Retention
Education
RCI Learning 2008 — 2010
Certificate in "Managing Matters"
eCornell 2008 — 2010
Certificate in Executive Leadership
Seneca College of Applied Arts and Technology
Business Management
TD November 2011 - Present
Perfections April 2006 - Present
DIRECT SERVICE NETWORK LTD March 2010 - March 2011
ROGERS COMMUNICATIONS INC July 2007 - March 2010
SHOPPER'S DRUG MART May 2006 - December 2006
Education
Sheridan College 2006 — 2010
Business Administration Marketing Diploma, Marketing
UXBRIDGE COLLEGE
Solved IT Solutions October 2009 - Present
Rogers Communications Inc. April 2005 - October 2009
Quantum Management Services August 2004 - April 2005
Canadian Imperial Bank of Commerce May 2002 - August 2002
Canadian Imperial Bank of Commerce September 2001 - December 2001
Toromont Industries Limited January 2001 - April 2001
Skills
Business Analysis, Visio, SQL, Microsoft SQL Server, Oracle, Unix, MySQL, JavaScript, Visual Basic, .NET, Perl, AJAX, Linux, Requirements Analysis, Apache, Shell Scripting, PHP, Requirements Gathering, Access, Troubleshooting, HTML, Network Administration, Database Administration, Databases, Tomcat, JSP, Solaris, PL/SQL, IIS, Integration, SDLC, Agile Methodologies, Web Services, XML, Weblogic, SharePoint, Systems Analysis, Cognos, ETL, Architecture, Microsoft Exchange, Java, Operating Systems, Business Intelligence, ITIL, C#, Business Requirements, Windows Server, Crystal Reports, Testing
Education
Sheridan College 1999 — 2002
Diploma, Computer Science
Central Peel Secondary School 1995 — 1998
Diploma, Computer Science
Pacific Union Realty Inc. September 2012 - Present
Sutton Centre Realty/VMG Project Marketing October 2010 - Present
WorldSmart Communication August 2006 - Present
Lycatel March 2009 - August 2009
Call Select Inc. July 2004 - July 2006
Rogers Communications Inc. April 2003 - June 2004
Times Telecom April 2002 - March 2003
GT Group Telecom June 2000 - March 2002
Skills
Telecommunications, Real Estate, Business Development, Team Leadership, Strategic Planning, Sales Management, Project Management, Investment Properties, Negotiation, Business Analysis, Databases, Budgets, Leadership, Risk Management
Education
The University of British Columbia 2010 — 2015
National Association of REALTORS® 2014 — 2014
Certified Management Accountants Society of British Columbia 2009 — 2012
CMA Designation
St. John Ambulance 2009 — 2009
Certificate
Vancouver Community College 2001 — 2003
Certificate
Simon Fraser University 1995 — 2000
BA
Shared Network Canada June 2015 - Present
LandSquared October 2009 - Present
Equivalent Average Inc. June 2012 - Present
Rogers Communications Inc. March 2009 - October 2009
Lypp March 2007 - January 2009
Gaboogie February 2007 - February 2008
Shift Networks Inc. May 2006 - February 2007
Connectus Direct Inc. December 2003 - November 2005
SANDGLASSAIR 2001 - 2003
JAWZ Inc. 1999 - 2001
Skills
Entrepreneur, Mobile Devices, Marketing, Consulting, Professional Services, Start-ups, Project Management, Analytics, Entrepreneurship, Management, Enterprise Software, Business Development, Mergers & Acquisitions, CRM, Telecommunications, Salesforce.com
Education
The University of British Columbia 1997 — 1999
MA, Geography
University of Oxford 1993 — 1996
BA, Geography
EMC July 2014 - Present
EMC July 2008 - June 2014
Siemens Canada Limited March 2007 - July 2008
Exchange Solutions Inc. March 2005 - March 2007
Rogers Communications Inc. June 1999 - March 2005
Sprint Canada February 1998 - June 1999
The Ian Martin Group December 1996 - February 1998
Skills
Strategic HR, Employee Relations, Organizational..., Talent Acquisition, Human Resources, Change Management, M&A, Talent Management, Performance Management, Coaching, Recruiting, Succession Planning, Employee Benefits, Leadership, Strategy, Employer Branding, HR Policies, Deferred Compensation, Leadership Development, Management, Policy, Talent Development, Strategic Partnerships, Operational HR, Employment Law, Mergers & Acquisitions, Sales Compensation, Divestitures, Personnel Management, Workforce Planning, Program Management, SuccessFactors, PeopleSoft, employment standards, Human Rights, Employment Equity, Diversity, Onboarding, Employee Engagement, Executive Compensation..., Pay Equity, Workplace Safety
Education
Sheridan College 1995 — 1996
Post-Diploma, Human Resource Management
University of Waterloo 1994 — 1995
BA, Psychology (Individual and Group Counselling)
University of Waterloo 1990 — 1994
BA, History (American)
Shared Services Canada January 2013 - Present
Public Service Alliance of Canada February 2009 - September 2009
EDS / Bank of America account September 2006 - September 2008
Aviva Canada September 2004 - September 2006
Toronto District School Board November 2001 - September 2002
Rogers Communications Inc. January 2001 - July 2001
Vodafone Czech Republic a.s. (Oskar) February 2000 - November 2000
Rogers Communications Inc. December 1997 - December 1999
Contour Telecom Management December 1996 - December 1997
Rogers Communications Inc. July 1996 - December 1996
Skills
Call Center, Ivr, Move Management, Voice Mail, ACD, Wiring, Telecommunications, Budgeting, Business Analysis, Planning, MS Project, IVR, Call Centers, Budgets, Project Planning, Training, Telephony, Service Delivery, VoIP, Vendor Management, Troubleshooting, Wireless, Integration, Contact Centers, Data Center, Cisco Technologies, Unified Communications, PMP, Managed Services, Project Management, SDLC, Program Management
Education
Sheridan College 1993 — 1994
Telecommunications Certification
Sheridan College 1992 — 1993
Computer Programmer Diploma
CBRE April 2015 - Present
CBRE January 2012 - April 2015
Booz & Company May 2010 - January 2012
Wolfrox Partners L.P. July 2009 - May 2010
Rogers Communications Inc. February 2009 - July 2009
Vertex Business Services (acquired division from Alliance Data) July 2008 - February 2009
Alliance Data October 2005 - July 2008
Green Mountain Energy Company October 2002 - November 2005
USPowerSolutions November 1999 - July 2002
Fidelity Investments 1997 - 1999
Skills
IT Strategy, Organizational Design, Strategy, Process Simulation, Critical Thinking, Vendor Management, Change Management, Leadership, Business Process..., Process Engineering, Business Analysis, Enterprise Architecture, Business Process, Program Management, Governance, E-commerce, Mergers & Acquisitions, Process Improvement, Business Strategy, Information Technology, Product Management, Strategic Planning, Outsourcing, Team Building, Team Leadership, Analytics, SDLC, Project Management, Business Planning, Project Portfolio..., Management, Enterprise Software, Entrepreneurship, Product Development, Business Intelligence, Professional Services, Management Consulting, Integration, Cross-functional Team...
Education
Southern Methodist University - Cox School of Business 2008 — 2010
MBA
University of Massachusetts at Lowell 1990 — 1993
Electrical Engineering
Power Travelers April 2015 - Present
HMD Home Solutions January 2010 - Present
Rogers Communications Inc. 2005 - 2009
Nortel Networks 1999 - 2004
Skills
Investors, Investment Properties, Program Management, Negotiation, Wireless, Contract Negotiation, Contract Management, Cross-functional Team..., Strategic Planning, Cloud Computing, Telecommunications, Optical Network, SaaS, PaaS, IOT, Project Management, Data Center, RFP Generation, Bid Preparation, Product Management, Vendor Management, Team Leadership, Business Development, Management, IP, MPLS, Technology Pre-Sales, Property, Real Estate, Residential Homes, Real Estate Transactions
Education
The University of British Columbia 1997 — 1999
Master of Business Administration (M.B.A.), Advanced Technology Management
Sharif University of Technology
Bachelor's Degree, Chemical Engineering
Stanford University
Stanford University
Stanford University
TELUS February 2014 - Present
The Acquisition Group Enterprises September 2012 - February 2014
TELUS October 2011 - August 2012
TELUS January 2007 - October 2011
Shaw Communications November 2000 - November 2006
Rogers Communications Inc. April 2000 - November 2000
Computer City 1996 - 1999
Indigold Software 1994 - 1996
Skills
Direct Sales, Sales Operations, Sales, Telecommunications, Sales Management, Account Management, Leadership, Marketing, Marketing Strategy, Team Leadership, Customer Experience, Training, Key Account Management, Management, Retail, Market Research, Selling, Call Centers, Salesforce.com, Strategy, Strategic Partnerships, Customer Service, New Business Development, Business Strategy, Sales Presentations, Event Planning, Call Center, Budgets, Trade Shows, Business Development, Mobile Devices, Channel Partners, Customer Retention, Sales Leads, Cross-functional Team..., Customer Satisfaction, Sales Process, Product Management, Product Launch, Wireless, Product Marketing, Competitive Analysis, CRM, Go-to-market Strategy, Salesforce.com..., Mobile Device Management, Salesforce Training, Salesforce.com..., Salesforce.com..., Salesforce.com...
Education
Simon Fraser University
Engineering Science
Tucows October 2012 - Present
Rogers Communications June 2011 - October 2012
Rogers Communications December 2010 - June 2011
Rogers Communications Inc. July 2010 - December 2010
Rogers Communications Inc. July 2007 - July 2010
Rogers Communications April 2006 - July 2007
Skills
Course Design, Job Aids, Web-based Training, ADDIE, WBT, SCORM, Authoring Tools, Learning Styles, ILT, Captivate, Lectora, Needs Analysis, E-learning Development, Course Development, Instructional Design, Adult Education, Training Delivery, Training & Development, Online Training, Simulation Software, Telecommunications, Wireless Services, Retail Management, Retail, Telecommunication..., Learning Management..., Learning Management, Store Management, Employee Training, E-Learning, Wireless, Training, Performance Management
Education
Seneca College of Applied Arts and Technology
Adult Education & Staff Training Certificate, Adult Education, 4.0
University of Toronto Mississauga
BA, History & Politics
The Weather Network April 2014 - December 2014
The Weather Network June 2012 - March 2014
Research In Motion May 2011 - April 2012
Rogers Communications December 2009 - May 2011
Rogers Communications Inc. December 2006 - November 2009
Rogers Communications Inc. May 2006 - November 2006
Rogers Communications Inc. August 2004 - October 2006
Rogers Communications Inc. May 2001 - July 2004
Skills
Product Management, Business Development, Management, Mobile Content..., Product Marketing, Mobile Entertainment, Mobile Applications, New Product..., Business Strategy, Business Case, Performance Metrics, Financial Analysis, Customer Experience, Telecommunications, Product Launch, Competitive Analysis, Strategy, Wireless
Education
Western University 1992 — 1996
BSc, Environmental Science & Biology
Sheridan College 1995 — 1996
Post-Graduate Diploma, Environmental Control
Ontario chiropractic association January 2010 - Present
TD 2008 - 2009
TD 2008 - 2009
Rogers Communications Inc. November 1995 - May 2008
Rogers Communications Inc. 1995 - 2008
Skills
Event Management, Customer Service, Event Planning, Research, Project Coordination
Education
Loyola Catholic Secondary School
Sheridan College
Rogers Communications February 2014 - Present
Rogers Communications November 2010 - Present
Child Space Daycare 2013 - 2014
Rogers Communications Inc. November 2009 - June 2011
Rogers Communications Inc. August 1999 - December 2009
Skills
Customer Experience, Telecommunications, Business Case, Call Center, Wireless, Product Management, Operations Management, Cross-functional Team..., Customer Satisfaction, Process Improvement, Call Centers, Team Leadership, VoIP, Vendor Management, Customer Retention, Product Marketing, Contact Centers, GSM, Mobile Technology, Leadership, Mobile Devices, Broadband, Change Management, IP, Strategy, Management, Project Management, LTE, Service Delivery
Education
Seneca College of Applied Arts and Technology
Rogers Communications April 2013 - Present
Rogers Communications August 2010 - April 2013
Rogers Communications Inc. May 2010 - August 2010
Best Buy Canada September 2005 - May 2010
Skills
Talent Acquisition, Employer Branding, Talent Management, Recruiting, New Hire Orientations, Taleo, Human Resources, Sourcing, Employee Engagement, Leadership, Screening Resumes, Screening, Temporary Placement, PeopleSoft, Job Descriptions, Management
Education
Seneca College of Applied Arts and Technology 2007 — 2010
Human Resources Management
Chris Federico Video Editing September 2009 - Present
Rogers Communications Inc. September 1997 - Present
Skills
Broadcast, Avid Media Composer, Video Production, HD Video, Video Editing, Video, Broadcast Television, Dvd, Entertainment, Radio, Documentaries, Avid, DVD, Editing, Television, Videography, Storytelling
Education
Southern Alberta Institute of Technology 1993 — 1995
CTSR, Television Broadcast / Film Production
Southern Alberta Institute of Technology 1993 — 1995
C.T.S.R. (Cinema, Television, Stage and Radio)
Blake, Cassels & Graydon LLP April 2011 - Present
Corus Entertainment May 2010 - September 2010
Astra Zeneca September 2008 - March 2010
Rogers Communications May 2008 - September 2008
Rogers Communications Inc May 2007 - May 2008
Rogers Communications November 2006 - April 2007
Computer Guru January 2006 - September 2006
Megahurtz January 2001 - January 2002
Skills
BMC Remedy, ITIL, VPN, Process Improvement, Knowledge Management, Incident Management, Resource Management, Change Management, Help Desk Support, Customer Service, Windows, Document Management, Program Management, Active Directory, XP, Troubleshooting, Servers, Technical Support, Windows XP, Information Technology, Networking
Education
Sheridan College
Telus Mobility 2007 - Present
TELUS February 2007 - September 2011
TELUS Communications 2007 - September 2011
Rogers Communications Inc. 2001 - 2007
Whalen for Rogers Communications 1996 - 1998
Skills
Telecommunications, Contract Negotiation, Sales Management, Vendor Management, Management, LTE, Wireless, Project Management, Mergers & Acquisitions, Team Leadership, Negotiation, CRM, Strategic Planning, Project Planning, Cellular Communications, Real Estate, RF, CDMA, Contract Management, Government, Customer Service, New Business Development, Team Building, Change Management, Account Management, Business Development, Program Management, Cross-functional Team..., Strategy, UMTS, 4G, Leadership, Budgets, Analysis, EVDO, Mobile Devices, Business Planning, Business Strategy, Sales, iDEN, Solution Selling, Direct Sales, Selling, RF Engineering, Microwave, Product Marketing, Product Management, WiMAX, Process Improvement, Operations Management
Education
Southern Alberta Institute of Technology
William Aberhart Sr. High, Calgary
Parrish & Heimbecker, Limited January 2011 - Present
The Kirwin Group October 2008 - June 2011
Allied Research International - Cetero Research October 2003 - October 2008
Riptown.com Media February 2007 - May 2007
Allied Research International Inc 2003 - 2007
Rogers Communications Inc. 2001 - 2003
Spectrum Investments February 2001 - June 2002
Skills
Performance Management, Employee Relations, Policy, Compensation, HR Consulting, Talent Acquisition, Interviewing, Talent Management, Mentoring, Coaching, HRIS, Sourcing, Employee Engagement
Education
Sheridan College 2000 — 2001
HR Post Grad, Human Resources
Wilfrid Laurier University 1996 — 2000
BA, Sociology
Rogers Communications Inc. May 2010 - Present
Social Media Group October 2009 - June 2010
Freelance Integrated Marketing Communications - Social Media Consultant. September 2009 - October 2009
HOLMES AND LEE April 2007 - November 2008
Dell Will Customs Brokers October 2001 - April 2007
Skills
Digital Media, Integrated Marketing, Brand Development, Advertising, Online Advertising, Social Media Marketing, Digital Marketing, Digital Strategy, Marketing, CRM, Social Media, Leadership, Project Management, Management, Marketing Communications
Education
St. Clair College 2004 — 2007
Three Year - Ontario College Advanced Diploma, Intergrated Marketing Communications
Rogers Communications Inc. October 2005 - Present
Rogers Communications August 2000 - October 2005
Rogers Communications November 1995 - August 2000
Canada Trust April 1990 - September 1995
Skills
PMP, Vendor Management, SDLC, Telecommunications, PMO, Integration, Project Portfolio..., Software Project..., Project Delivery, ITIL, Wireless, Resource Management, Disaster Recovery, Outsourcing, IT Service Management, Risk Management, Program Management, Process Improvement, Business Process, Enterprise Architecture, Security
Education
The George Washington University 1999 — 1999
Received Master Certificate, Project Management
New Brunswick Community College 1982 — 1985
Business Technology, Data Processing
Pitney Bowes Inc. 2008 - Present
Rogers Communications Inc. 2006 - 2008
CIBC 2004 - 2005
Citi Cards Canada 2002 - 2004
Sodexo Canada 1997 - 2002
Compass Group Canada 1991 - 1997
Skills
Performance Management, Deferred Compensation, Employee Engagement, HRIS, Talent Management, Employee Relations, Onboarding, Employee Benefits, Talent Acquisition, Succession Planning, HR Policies, Workforce Planning, Human Resources, Recruiting, Incentive Programs, Organizational..., HR Consulting, Change Management, Applicant Tracking..., Organizational..., Leadership, Labor Relations, Strategy, Vendor Management, Organizational Design, Management, Benefits Administration, Payroll, HR Transformation, Personnel Management, Compensation & Benefit, Executive Pay, Job Evaluation, Program Management, PeopleSoft, Compensation Structures, New Hire Orientations, Job Descriptions, Benefits Negotiation, Employer Branding, College Recruiting, Job Analysis, Sales Compensation, Taleo, Hiring, Salary, Leadership Development, Technical Recruiting, Strategic HR, Interviews
Education
University of Liverpool
Master of Science, Global Human Resources Management
Sheridan College
Post-Graduate Certificate, Human Resources Management
Simon Fraser University
Bachelor of Applied Science (B.A.Sc.), Kinesiology
Rogers Communications October 2010 - Present
Rogers Communications Inc 2007 - 2010
Rogers Communications 2003 - 2007
Rogers Communications Inc. 2002 - 2003
Rogers Communications Inc. November 1999 - 2002
Symantec 1999 - November 1999
Skills
Customer Experience, VoIP, Call Centers, Call Center, Workforce Management, Telecommunications, Technical Support, Contact Centers
Education
Sheridan College 1995 — 1998
CST, Computer science tech
communicate public relations 2012 - Present
Canadian Tire March 2010 - July 2012
Rogers Communications Inc. September 2009 - November 2009
Rogers Wireless March 2006 - September 2009
TELUS March 2004 - March 2006
Government of Ontario 1998 - 2003
Skills
Reputation Management, Corporate Communications, Media Relations, Internal Communications, Speech Writing, Public Relations, Strategic Communications, Communications Planning, Press Releases, Crisis Communications, Marketing Communications, Spokesperson, Communication Training, Message Development, Digital Media, Public Affairs, Crisis Management, Social Media
Education
Simon Fraser University
B.A., Political Science, English, Canadian Studies
CityXpress Ltd. January 2014 - Present
CityXpress Ltd. October 2011 - December 2013
Rogers Communications Inc. 2009 - 2009
Future Shop May 2008 - September 2008
The Group Connect Ltd. September 2003 - October 2007
Franklin Covey Canada 2000 - 2003
Skills
Java, C++, JavaScript, Software Development, HTML, CSS, Project Management
Education
The University of British Columbia 2006 — 2009
B.Sc., Computer Science
Rondebosch Boys High School
Elections Ontario July 2013 - December 2014
eHealth Ontario 2009 - 2013
Rogers Communications Inc. 2000 - 2007
The Shopping Channel, a division of Rogers Communications Inc. 1994 - 2000
Skills
Human Resources, Personnel Management, Onboarding, HRIS, Employee Relations, Leadership, Talent Acquisition, Employee Benefits, Succession Planning, Recruiting, Employee Engagement, Program Management, Talent Management, Performance Management
Education
Human Resources Professional Association of Ontario 2007 — 2009
Human Resources
Human Resources Professional Association of Ontario
CHRP - maintained the CHRP from 2009 to 2012, Human Resources
Seneca College of Applied Arts and Technology
Diploma, Business Admin, in Tourism and Hotel Management
Rogers Communications Inc. July 2005 - Present
Education
Kwantlen University College 1995 — 1997
Diploma, Business Administration and Marketing
Simon Fraser University 1993 — 1995
Cornell University
Executive Leadership and Business Leadership Skills
Nextech, Inc. March 2012 - Present
Alcatel-Lucent November 2010 - May 2012
Rogers Communications Inc. March 2010 - May 2010
Prodapt February 2009 - March 2010
Bell Canada May 2005 - November 2008
Pacific Crest Technology October 2007 - April 2008
Pacific Crest Technology July 2007 - April 2008
Bell Canada (formerly Group Telecom) January 2002 - May 2005
Bell Canada (formerly Group Telecom) December 2000 - December 2001
Group Telecom 1999 - 2001
Skills
SQL, Telecommunications, Software Documentation, Analysis, Quality Assurance, Troubleshooting, Solution Architecture, Software Development, Project Management, Testing, Databases, PL/SQL, Solution Design, System Testing, Business Requirements, Oracle, Metasolv M6
Education
Seneca College of Applied Arts and Technology 2011 — 2012
Recognition of Achievement, Oracle Application Developer
Seneca College of Applied Arts and Technology 2011 — 2012
Recognition of Achievement, Oracle Database Administration
Rokstad Power November 2014 - Present
Ledcor Technical Services June 2012 - September 2013
Ledcor Technical Services April 2011 - June 2012
Rogers Business Solutions December 2007 - January 2011
Rogers Communications Inc. 2005 - 2007
Sprint Canada 2002 - 2005
Metronet Communications 1998 - 2002
Telrad 1998 - 2002
Jewish Community Centre of Greater Vancouver 1990 - 1995
Skills
Wireless, Telecommunications, Solution Selling, VoIP, Team Leadership, IP, Contract Negotiation, Mentoring, Vendor Management, Direct Sales, Managed Services, Customer Satisfaction, Change Management, Telephony, Sales Operations, Strategic Planning, Culture Change, CRM, Account Management, Leadership, Team Building, Process Improvement, Business Strategy, Cross-functional Team..., Management, Strategic Partnerships, Operations Management, Product Management, Customer Experience, Call Centers, Customer Service, Customer Retention, Integration, Business Development, Program Management, Strategy, Project Planning, Business Process..., Continuous Improvement, Mobile Devices, Start-ups, Team Management, Project Management, Networking, SaaS, Human Resource..., Leadership Development
Education
Simon Fraser University
Rogers Communications Inc. August 2009 - Present
Primus Canada July 2007 - January 2009
Primus Telecommunications Canada Inc. July 2007 - January 2009
Xspedius Communications / Time Warner March 2004 - February 2005
Skills
Telecommunications, Managed Services, MPLS
Education
Syracuse University
Mathematics and Physics
Bronx High School of Science
J9 Technologies / Axxiome May 2015 - Present
First Canadian Title February 2011 - April 2015
Toyota Motor Manufacturing Canada May 2010 - February 2011
CIBC June 2009 - April 2010
Rogers Communications Inc. August 2008 - June 2009
Greater Toronto Airports Authority January 2005 - August 2008
Toyota Canada 2001 - 2005
AT&T Canada September 2000 - May 2002
Commerx February 2000 - September 2000
Skills
HP Openview, ITIL, CMDB, HP-UX, Unix, BSM, SiteScope, NNMi, Storage Essentials, HP, Telecommunications, Infrastructure, Enterprise Architecture, Architecture, Firewalls, Solution Architecture, Technical Support, Data Center, IT Service Management, VMware Infrastructure, Virtualization, VMware, High Availability, IT Management, Vendor Management, Systems Management, IT Operations, Integration, SDLC, Architectures, Disaster Recovery, Active Directory, SAN, IT Strategy, System Deployment, VMware ESX, Servers, Solaris, Windows Server, Incident Management, Management, Business Continuity, Linux System...
Education
Sheridan College 1993 — 1996
Business Administration, Accounting
TTC 2012 - Present
ADG Netcom Consulting ltd 1998 - Present
Rogers Shared Operations 2008 - 2009
Toronto transit commission 2008 - 2009
ttc 2005 - 2006
Capgemini Consulting 2005 - 2006
Rogers Communications Inc. 1999 - 2001
Skills
Enterprise Architecture, Project Management, Document Management, IT Cost Optimization, Financial Systems, Shared Services, IT Strategy, Governance, Infrastructure, Solution Architecture, Cloud Computing, Integration, Architecture, Business Requirements, Architectures, Data Center, Disaster Recovery, Enterprise Software, IT Management, IT Service Management, Information Technology, Leadership, Management, Program Management, Project Portfolio..., Security, Technical Architecture
Education
Technion - Israel Institute of Technology
Master of Science, Engineering
Shaw Communications December 2013 - Present
Shaw Communicatons December 2011 - November 2013
Shaw Communications March 2009 - February 2012
SHAW September 2004 - February 2009
Rogers Communications Inc. June 1995 - January 2001
Skills
Telecommunications, Strategic Planning, Business Analysis, Cross-functional Team..., Customer Experience, Direct Marketing, Customer Retention, Management, New Business Development, Customer Satisfaction, Business Development, Product Management, Account Management, Strategic Partnerships, Contract Negotiation, Marketing
Education
Simon Fraser University 1987 — 1989
Bachelor of Applied Science (B.A.Sc.), Communication and Media Studies
University of Alberta 1983 — 1986
Bachelor of Arts (B.A.), Economics
Rogers Communications Inc May 2003 - Present
MainNet Communication LTD 2001 - 2002
Amdocs Inc 1995 - 2000
Skills
Agile Methodologies, Business Analysis, Integration, PMP, SDLC, Software Project..., Telecommunications, Telecommunications..., Vendor Management, Wireless, Solution Architecture, Unix
Education
Tel Aviv University 1992 — 1996
BSc, Computer Science
Hickory Dickory Decks December 2014 - Present
PNG Electronics and Marine July 2013 - Present
W3 Solutions December 2011 - July 2013
ENDEAVOUR SALES January 2007 - December 2011
ROGERS COMMUNICATIONS INC August 2003 - August 2007
INGRAM MICRO CANADA December 2002 - July 2003
SAMSUNG ELECTRONICS CANADA INC January 1997 - January 2002
SHIPLEY INC January 1994 - January 1997
Toshiba of Canada January 1987 - January 1994
Skills
Sales Management, Account Management, Team Building, Channel, Retail, Pricing, Manufacturing, Market Analysis, Sales Process, Business Development, Integrated Marketing, Competitive Analysis, Key Account Management, Sales Operations, Product Marketing, Program Management, Wireless, Product Launch, B2B, Cross-functional Team..., Product Management
Education
Franklin Covey 2006 — 2006
Sheridan College 1977 — 1980
Diploma, Business Administration
Lawrence Park
OTHS
Diploma
Precima, a LoyaltyOne solution 2014 - Present
LoyaltyOne 2013 - Present
Sears Canada June 2013 - December 2013
Sears Canada May 2012 - July 2013
WWF-Canada May 2011 - May 2012
Rogers Communications Inc. 2010 - 2010
SIRIUS Satellite Radio (Canada) October 2006 - September 2009
Macdonald Dettwiler and Associates 2003 - 2005
Macdonald Dettwiler and Associates 2003 - 2004
Education
University of Toronto - Rotman School of Management 2009 — 2011
MBA
Simon Fraser University
BBA
CIBC September 2014 - Present
CIBC September 2010 - Present
Samsung Electronics Canada, Inc. August 2008 - September 2010
Rogers Communications Inc. 2007 - 2008
Rogers Communications Inc. 2005 - 2007
Sprint Canada Inc. 2001 - 2005
Sprint Canada Inc. 2000 - 2001
Ontario Science Centre 1999 - 2000
The Medicine Group 1998 - 1999
Skills
Marketing, Relationship Marketing, Marketing Communications, Marketing Management, Direct Marketing, Strategic Partnerships, Market Planning, Product Marketing, Event Management, B2B, Marketing Strategy, Digital Marketing, Customer Experience, Account Management, CRM, Social Media Marketing, Brand Awareness, Email Marketing, Integrated Marketing, Strategy, Corporate Communications
Education
Sheridan College 1985 — 1987
Hospitality Management
RBC August 2013 - Present
ING DIRECT Canada April 2011 - August 2013
Rogers Communications June 2009 - April 2011
Rogers Communications Inc. March 2008 - June 2009
Rogers Communications Inc. January 2005 - March 2008
Skills
Campaign Management, SAS, Integrated Marketing, Direct Marketing, Analytics, Data Mining, Social Media, Customer Experience, Segmentation, Business Intelligence, Database Marketing, Web Analytics, Product Marketing, CRM, Multi-channel Marketing, Analysis, Marketing Communications
Education
Seneca College of Applied Arts and Technology 2000 — 2003
Diploma with Honours, Computer Programming and Analysis
York University 1995 — 2000
Honours Degree, Kinesiology and Health Science
Rogers Communications May 1997 - Present
Rogers Communications February 2011 - October 2011
Rogers Communications Inc. 1995 - March 2011
Rogers July 2005 - July 2010
Sprint Canada 1997 - 2001
Skills
Telecommunications, Customer Experience, Team Leadership, Customer Satisfaction, Vendor Management, PMP, Call Centers, Business Analysis, Wireless, Integration, Product Management, Project Delivery, Business Process..., Program Management, Process Improvement, Cross-functional Team..., Service Delivery
Education
Seneca College of Applied Arts and Technology
Business Administration Diploma, Business Administration and Management, General
Seneca College of Applied Arts and Technology
SapientNitro August 2015 - September 2015
Ontario Ministry of Labour July 2014 - December 2014
SapientNitro April 2014 - June 2014
Rogers Communications January 2011 - April 2012
Rogers September 2011 - March 2012
Rogers Communications Inc. March 2009 - December 2010
Rogers Communications March 2009 - September 2009
HOOPLAH January 2009 - February 2009
Virtusa 2003 - 2008
Skills
Knowledge Management, Semantics, Sharepoint 2010, Enterprise Content..., Content Strategy, Compliance Audits, Business Change..., Training & Development, Proposal Writing, Content Management, Quality Assurance, Information Architecture, Research, Business Process, Change Management, SharePoint, Instructional Design, Employee Training, Technical Writing, Integration, Testing, Stakeholder Engagement
Education
Manchester Metropolitan University
BSc (Hons), Information Systems
The Manchester Metropolitan University
Rogers Communications April 2012 - Present
Rogers December 2009 - March 2012
Rogers Communications Inc. August 2007 - December 2009
UTStarcom May 2003 - May 2007
Skills
Segmentation, Data Mining, Analytics, SAS, Business Intelligence, Predictive Analytics, Telecommunications, Time Series Analysis, Data Analysis, SQL, Market Research, Database Marketing, Predictive Modeling, Social Network Analysis, Teradata Data Warehouse, Microstrategy, Cognos, Social Media Marketing, Project Management, Product Marketing, Business Analytics, Requirements Analysis, Statistical Modeling
Education
The University of British Columbia 2001 — 2003
MASC, Communication Engineering
Shanghai Jiao Tong University
Bachelor's degree
Deloitte September 2015 - Present
CoreNet Global October 2012 - Present
Ontario Ministry of Government and Consumer Services January 2015 - September 2015
Service Ontario December 2013 - January 2015
Infrastructure Ontario June 2011 - December 2013
Rogers Communications Inc. 2009 - 2011
Celebrity Realty 2005 - 2007
Skills
Corporate Real Estate, Real Estate, Negotiation, Asset Management, Portfolio Management, Financial Analysis, Contract Negotiation, Financial Modeling, Leases, Customer Relations, Budgeting, Strategic Planning, Dispositions, Real Estate Transactions, Market Analysis, Market Research, Contract Management, Excel, Real Estate Finance, Real Estate Economics, Asset Managment, Due Diligence, Customer Service, Real Estate Development, Budgets, Disposition, Investment Properties, Property Management, Leadership, Lease Administration, Investments
Education
York University - Schulich School of Business 2014 — 2014
Masters Certificate in Public Management
CoreNet Global 2011 — 2011
MCR, Masters of Corporate Real Estate
Suffolk University 2007 — 2008
M.Ed, Curriculum Studies
University of Toronto - University College 2001 — 2005
Hon.BA
Walmart June 2014 - Present
Mobilicity September 2009 - May 2014
Rogers Communications Inc. March 2009 - August 2009
Sirius Satellite Radio February 2005 - March 2009
Bell Canada 2004 - 2006
Skills
Customer Experience, Telecommunications, Product Marketing, Merchandising, Vendor Management, Product Management, Mobile Devices, Retail Marketing, Direct Sales, Advertising, Wireless, Customer Satisfaction, Customer Service, Project Management, Multi-channel Marketing, Sales Management, Customer Retention, Team Leadership, Account Management, B2B, Competitive Analysis, Sales Operations
Education
Sheridan College
Business Marketing
Rogers Communications Inc. October 2009 - Present
Vivosonic Inc. February 2006 - October 2009
Digitaltest - Germany 1996 - 2006
Skills
SDLC, Project Management, Product Development, Program Management, Software Development, PMP, Business Analysis, Testing, Management, Software Documentation, Requirements Analysis, Software Project..., Telecommunications, Vendor Management, Integration
Education
The American University in Cairo 1992 — 1996
Computer Science
Rogers Communications Inc. August 2009 - Present
Rogers Communications Inc. June 2006 - August 2009
Education
University of Toronto 2006 — 2006
Diploma in, E-Commerce & Internet Development
South Gujarat University 1992 — 1993
Diploma, Computer Science & Technologies
South Gujarat University 1989 — 1991
Bachelor of, Science (Physics)
Seneca College of Applied Arts and Technology January 2004 - Present
Nationwide Appraisal Services September 2013 - May 2014
Circle of Care October 2012 - September 2013
HOOPP - Healthcare of Ontario Pension Plan January 2010 - October 2012
JobStart April 2008 - September 2012
Economic Planning Board for Ontario July 2009 - December 2011
Ontario Securities Commission 2004 - 2009
Seneca College of Applied Arts and Technology 2005 - 2007
LoyaltyOne - AIRMILES 2003 - 2004
Rogers Communications Inc. 1999 - 2002
Skills
Talent Management, Talent Acquisition, Labor Relations, Employee Engagement, Change Management, Employee Relations, Leadership, Interviews, Performance Management, Succession Planning, Program Management, Leadership Development, Team Building, Coaching, Social Networking, Strategy, Recruiting, Social Media, Personnel Management, Human Resources, Employee Benefits, Policy, Organizational..., Organizational Design, Workshop Facilitation, Deferred Compensation, Strategic Planning, Organizational..., Onboarding, Workforce Planning
Education
University of Toronto - Ontario Institute for Studies in Education 2009 — 2011
ACC in progress - Alder International, Executive Coach, Team Coach and Life Coach
University of Windsor
Certification in ADR, Alternative Dispute Resolution (ADR)
Seneca College of Applied Arts and Technology 2001 — 2002
CHRM, HR Management (honours)
HRPA
CHRP, Certified Human Resources Professional
PointClickCare December 2013 - Present
PointClickCare September 2010 - November 2013
Rogers Communications Inc. January 2010 - September 2010
Rogers Communications Inc. November 2008 - November 2009
Bell Canada 2005 - 2008
Amdocs 2001 - 2002
Amdocs 1999 - 2001
Amdocs 1996 - 1999
Skills
Test Planning, Testing, User Acceptance Testing, Software Quality..., Quality Assurance, Quality Center, SDLC, Test Management
Education
Tel Aviv University
BA, Computer Science and Education
SAP September 2015 - Present
Schneider Electric January 2014 - July 2015
F4 Solutions Inc. June 2013 - November 2013
Rogers Communications Inc. July 2009 - June 2013
LIPSO July 2008 - October 2008
SIDR (Société Immobilière du Département de la Réunion) July 2007 - October 2007
CHD Centre Hospitalier Felix Guyon July 2005 - September 2005
Skills
Linux, Windows, CentOS, MySQL, Apache, Nagios, Cacti, F5 BigIP, Amazon Web Services..., Nginx, Networking, Linux System...
Education
SUPINFO - The International Institute of Information Technology 2004 — 2009
Master, Computer Science
Docucomm Document Management Solutions May 2010 - Present
Reliance Protectron September 2008 - June 2010
Rogers Communications Inc. March 2001 - June 2007
Pantry Shelf Food Corporation March 1992 - January 2001
Skills
Solution Selling, Direct Sales, Managed Services, Sales Process, Telecommunications
Education
Sheridan College 1989 — 1992
Business Admin
True North Labour Inc. January 2015 - Present
CBC/Radio-Canada November 2010 - September 2014
Skysix Cinefilm January 2009 - January 2014
Rogers Communications Inc. February 2009 - November 2011
Les Productions Charbonneau May 2008 - September 2008
Productions Blaise March 2003 - September 2007
Skills
Bilingual English-French, Broadcast Television, Critical Thinking, Complex problem solving, Judgement and decision..., Project Management, Active listening, Progress Monitoring, Operations and system..., Project Planning, MS Project, Risk Management, Project Scope..., Stakeholder Management, Stakeholder Engagement, Quality Management, Communication Skills, Leadership, Teamwork, Conflict Resolution, Camera Operating, Video Production, Film Production, Video Editing, Graphic Design, Fundraising, Time Management, Team Building, Team Leadership, Strategic Leadership, Team Management, Microsoft Office, Project Team Management, Broadcast, French, Communication, Customer Service, Management, Television, Social Media
Education
The University of British Columbia 2013 — 2013
Certificate in Project Management, Project Management
La Cité Collégiale 2006 — 2008
Associate's degree, Television Production
Université du Québec à Montréal 2003 — 2005
Étudiant libre, Film Studies
Rogers Communications Inc. October 2008 - Present
Bell Canada February 1988 - August 2008
Skills
Telecommunications, VoIP, Integration, Project Delivery, Call Center, Vendor Management, Business Analysis, Solution Architecture, Requirements Analysis, PMP, Change Management, Project Management, Wireless, Mobile Devices, Project Portfolio..., Team Leadership, Cross-functional Team..., Service Delivery
Education
The George Washington University - School of Business
Project Mgmt, Project/Program Management
Xplornet Communications Inc. July 2014 - Present
Xplornet Communications Inc. July 2013 - Present
Rogers Communications Inc. July 2009 - March 2013
Ontario Products & Promotions April 2008 - April 2009
Bell Monitoring Services Inc November 2006 - April 2008
Bell Canada April 2005 - November 2006
Bell Canada January 2000 - March 2005
INSTORE FOCUS INC January 1997 - January 1999
Skills
Direct Sales, Cross-functional Team..., Direct Marketing, Marketing Strategy, Sales, Customer Service, CRM, Marketing Communications, Sales Management, Management, Customer Retention, Customer Experience, Marketing, Leadership, Product Development, Training, Call Centers, E-commerce, Multi-channel Marketing
Education
Sheridan College
Business & Administration
CBC/Radio-Canada November 2013 - Present
CBC/Radio-Canada May 2013 - November 2013
Canadian Broadcasting Corporation March 2010 - May 2013
Rogers Communications Inc. October 2007 - December 2009
Rogers Communications Inc. July 2007 - October 2007
Intelysis August 2006 - July 2007
Skills
Employee Engagement, Talent Acquisition, Talent Management, Recruiting, Onboarding, Applicant Tracking..., Employee Relations
Education
Seneca College of Applied Arts and Technology 2006 — 2007
Human Resources Management Certificate with Honours, Human Resources Management
York University
BA, Business and Society - Labour Relations and Sociology
Rogers Communications August 2014 - Present
Rogers Communications July 2011 - August 2014
Rogers Communications January 2011 - July 2011
Rogers Communications Inc. December 2008 - February 2011
Rogers Communications March 2008 - December 2008
Rogers Communications October 2005 - March 2008
Rogers Communications February 2004 - October 2005
Rogers Communications June 2000 - February 2004
Skills
Customer Experience, Business Transformation, Organizational Analysis, Organizational Change, Impact Analysis, Change Management, Strategic Planning, Management, Leadership, Employee Engagement, Training, Call Centers, Store Management, Product Management, Organizational Needs..., Critical Thinking, Business Strategy, Customer Experience..., Retail Management, Leading People, Business Change..., People Management, Call Center, Cross-functional Team..., Business Process..., Business Planning, Tactical Planning, Sales Management, Sales, Vendor Management
Education
PROSCI 2011 — 2011
Prosci Certification
Sheridan College 2008 — 2009
Project Management Certificate, Project Management
FAO June 2015 - Present
Ritchie Bros. Auctioneers June 2013 - Present
Rogers Communications Inc. August 2010 - June 2013
CGI April 2010 - September 2010
Wendys International September 2009 - June 2010
Cyma sys 2005 - 2010
MARTA (Metropolitan Atlanta Rapid Transit Authority) 2007 - 2009
Skills
PL/SQL, Oracle E-Business Suite, Oracle Applications, Oracle Reports, Oracle SQL, ERP, Oracle Discoverer, Unix, Unix Shell Scripting, Requirements Analysis, Performance Tuning, Oracle HR, BI Publisher, OA Framework, Oracle Financials, Financials, OBIEE, XML Publisher, Gap Analysis, JDeveloper, Oracle, Oracle Forms, SQL Loader, Order Management, Accounts Payable, GL, SQL Tuning, Payroll, Requirements Gathering, SOA, Data Migration, Toad, Oracle SQL Developer, Shell Scripting
Education
Texas A&M University-Commerce 2005 — 2006
Masters, Management Science
Rogers Communications February 2009 - Present
Rogers Communications Inc. February 2006 - February 2009
Education
Sheridan College
TD Bank Group May 2011 - Present
Rogers Communications Inc. July 2009 - May 2011
CATS Tanzania LTD August 2007 - January 2008
CATS Tanzania Ltd April 2006 - August 2007
Skills
SQL, Microsoft Office, Customer Service, Customer Retention, Technical Support, Information Technology, Training Delivery, Java, Programming, Business Writing, Computer Science, HTML, Windows 2000, Windows XP Pro, Windows Vista, Assembly Language, C++ Language, Edge, Management, SDLC, Analytical Skills, Database Administration, Supervisory Experience, Highly detail oriented, Time Management, Communication Skills, Employee Training
Education
State University of New York College at Plattsburgh 2001 — 2004
computer science, computer science
Institute of Management and Technology 1997 — 1999
Higher National Diploma, Information System
OptiNumerz April 2003 - Present
Cisco Systems June 2012 - Present
Cisco 2012 - 2014
Rogers Communications Inc. February 2011 - March 2012
Rogers Inc. November 2009 - February 2011
Rogers Communications July 2009 - November 2009
Rogers Communications May 2005 - July 2009
Telus Mobility July 2004 - May 2005
Bell February 2004 - July 2004
T-Mobile October 2003 - February 2004
Skills
Agile Methodologies, System Testing, Testing, Quality Assurance, Test Automation, Perl, Telecommunications, Test Planning, Quality Center, SDLC, Regression Testing, SQL, Unix, Integration, Software Documentation, Business Analysis, HP Quality Center, Management, Project Management, Manual Testing, Databases, Software Quality..., Requirements Analysis, Test Cases, Oracle, Scrum, Mobile Devices, User Acceptance Testing, Business Process, Analysis, Agile Testing, Software Development
Education
Texas A&M University 1997 — 1998
Master of Business Administration (MBA), MIS
University of Chittagong 1990 — 1995
Master of Business Administration (MBA), Accounting
Shoppers Drug Mart Specialty Health Network June 2015 - Present
Canadian Tire November 2012 - April 2015
Edward Jones August 2011 - June 2012
Bayer CropScience January 2008 - December 2010
Bayer HealthCare December 2003 - December 2007
Rogers Communications Inc. August 1999 - September 2002
Skills
Human Resources, Employee Relations, HRIS, Performance Management, Talent Management, Employee Engagement, Recruiting, Personnel Management, HR Policies, Employee Benefits, Interviews, Training, Management, Employment Law, Coaching
Education
York University
B.A, Art/Art Studies, General
Sheridan College
Diploma, HR Management
Richmond School of Commerce
Diploma, Paralegal
BARBARA YOUNG INSURANCE AGENCY - STATE FARM October 2010 - January 2012
CROWN WALLPAPER AND FABRICS October 2008 - June 2009
Rogers Communications January 1997 - February 2000
Rogers Communications Inc. January 1997 - March 1998
CANTEL AT&T INC January 1996 - January 1997
BELL MOBILITY CELLULAR PLUS CENTRE September 1993 - January 1996
Skills
Sales Management, Marketing Strategy, Business Development, Marketing, Sales Process, Forecasting, Account Management, Customer Service, Sales Presentations, Customer Satisfaction, Employee Relations, Performance Management
Education
Sheridan College 1987 — 1990
Diploma, Business Business Administration - Marketing Diploma
North Park Secondary
Virgin Mobile Canada 2005 - Present
TeleTech April 1999 - May 2003
Rogers Communications Inc. 1996 - 1998
Skills
Customer Experience, Vendor Management, Team Leadership, Telecommunications, Workforce Management, Contact Centers, Call Center, PeopleSoft, Call Centers, Billing Systems, User Acceptance Testing
Education
Seneca College of Applied Arts and Technology 1990 — 1994
Busines Administration
Rogers Communications Inc. August 2013 - Present
Rogers Communications 2006 - 2012
Rogers Communications 2010 - 2011
Rogers Communications 2006 - 2011
Sprint Canada September 2000 - June 2006
Skills
Telecommunications, Call Center, Avaya, Business Analysis, Business Process..., Call Centers, Change Management, Contact Centers, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, IP, IVR, Integration, MPLS, Management, Operations Management, Outsourcing, Process Improvement, Program Management, Project Delivery, Project Management, Service Delivery, Strategy, Team Leadership, Telephony, Vendor Management, Wireless, Workforce Management, VoIP, Unified Communications, Team Management, Mobile Devices
Education
Seneca College of Applied Arts and Technology 1996 — 1998
Resource Engineering
York University 1992 — 1996
CIBC February 2014 - Present
CIBC November 2010 - February 2014
Rogers Communications Inc. August 2008 - October 2010
CIBC February 2006 - August 2008
CIBC May 2007 - November 2007
CGI December 2004 - February 2006
Skills
Change Management, Incident Management, ITIL Certified, CCNA, Project Coordination, Unix, Sybase SQL Anywhere, Microsoft SQL Server, Database Administration, TCP/IP, Windows, CompTIA A+ Certification, ITIL, Service Desk, Technical Support
Education
Sheridan College 1999 — 2002
Systems Analyst
TMX Group September 2014 - Present
TMX Group February 2014 - September 2014
TMX Group October 2010 - February 2014
Rogers Communications Inc. January 2009 - October 2010
Rogers Communications Inc. January 2007 - January 2009
Rogers Communications Inc. August 2006 - December 2006
Skills
Analytics, Business Analysis, Financial Modeling, Financial Analysis, Business Intelligence, Business Strategy, Financial Reporting, Telecommunications, Analysis, Data Analysis, Capital Budgeting, Accounting, Microsoft Excel, Strategic Planning, Finance, Business Planning
Education
IFSE Institute 2014 — 2014
Diploma
The University of British Columbia 2001 — 2006
B. Comm with Honours
CFA Institute
Level 3 Exam, completed
Rogers Communications Inc.
Skills
Business Analysis, Troubleshooting, Telecommunications, TCP/IP
Education
Seneca College of Applied Arts and Technology
Sun Media August 2013 - Present
Metro Vancouver January 2012 - July 2013
Metro Vancouver September 2010 - December 2011
Rogers Communications Inc. July 2008 - August 2010
Skills
Social Media Marketing, Marketing Communications, Email Marketing, Marketing Strategy, Social Networking, Customer Service, Direct Sales, Marketing, Advertising, Digital Marketing, Market Research, Online Advertising, Social Media, Sales, Online Marketing, Management
Education
The University of British Columbia / UBC 2006 — 2010
Bachelor of Commerce (BCom), Marketing
Rogers Communications Inc. August 2011 - Present
DigitalThiru Photographer January 2002 - Present
Skills
Telecommunications, Call Centers, Wireless, Troubleshooting, VoIP, IP, GSM, Telephony, Switches, Avaya, Vendor Management, Technical Support, LTE, Customer Experience, Integration
Education
Seneca College of Applied Arts and Technology
CPA, Computer Programming
West Toronto Collage
CGI April 2010 - Present
Rogers Communications Inc. July 2007 - February 2010
Sun Life Financial March 1997 - July 2007
Skills
Requirements Gathering, Requirements Analysis, Business Analysis, SDLC, Scrum, Business Requirements, Software Project..., PMP, Integration, Enterprise Architecture, Weblogic, Solution Architecture, PMO, Systems Analysis, Agile Methodologies, Vendor Management, Software Development, IT Strategy, SOA
Education
Seneca College of Applied Arts and Technology 1994 — 1998
Diploma in Computer Analysis & Programming (High Honors), Computer Programming
University of Mumbai 1982 — 1985
Master of Science Degree - Specialization in Plasma Physics, Physics
Rogers Communications Inc. May 2010 - Present
Sony Electronics June 2008 - May 2010
Hewitt Associates November 2005 - June 2006
K.Mac & Associates Marketing Inc. November 2005 - December 2005
Education
Seneca College of Applied Arts and Technology 2007 — 2009
Diploma in Computer Graphics Design and Layout
York University - Joseph E. Atkinson Faculty of Liberal and Professional Studies 2001 — 2005
B.A.S. Specialized Honours in Marketing
Rogers Wireless March 2015 - Present
Rogers Communications Inc. February 2007 - February 2015
DMC Stratex 2002 - 2003
GCEL 1985 - 2000
Skills
Wireless, Project Management, Telecommunications, LTE, PMP, 3G, GSM, UMTS, Vendor Management, Cellular Communications, Transmission, CDMA, Project Delivery, GPRS, HSPA, Mobile Devices, IP, Rollout, WiMAX, VAS, RF, Microwave, 4G, VoIP, BSS, SS7, WCDMA, Computer Network..., 2G, Ethernet, RAN, SIP, DWDM, Fiber Optics, Network Design, SDH, Core Network, Integration, Optical Fiber, Managed Services, MPLS, Edge, Network Optimization, Broadband, ATM networks, Project Planning
Education
The Maharaja Sayajirao University of Baroda 1980 — 1984
Bachelor of Engg
CPD Canada July 2013 - December 2014
Rogers Communications Inc. 2001 - 2012
Rogers Communications 1999 - 2001
Rogers Communications 1994 - 1999
Baskin Robbins 1984 - 1994
Skills
Telecommunications, Multi-channel Marketing, Customer Experience, Product Marketing, Channel Optimization, Product Management, Purchase Management, Team Leadership, Vendor Management, Wireless, Retail, Strategic Partnerships, Mobile Devices, Strategic Leadership, Cross-functional Team..., Distribution Strategies, B2B, Sales Management, Go-to-market Strategy, Inventory Management, Negotiation, Process Improvement, Marketing, Marketing Strategy, Selling, Product Launch, Sales Operations, Merchandising, Competitive Analysis, Sales, Direct Sales, Customer Retention
Education
Simon Fraser University
PMAC
Keyano College
Journeyman Partsman
Allstream June 2013 - March 2015
Rogers Communications March 2011 - November 2012
Rogers Communications Inc. October 2006 - March 2011
MTS Allstream May 2005 - October 2006
Allstream August 2000 - May 2005
AT&T Canada November 1999 - August 2000
AT&T Canada May 1998 - November 1999
CNCP Telecommunications June 1985 - September 1990
Skills
Provisioning, Computer Network..., Telecommunications, Wireless, Switches, VoIP, MPLS, Management, Software Documentation
Education
Seneca College of Applied Arts and Technology 1988 — 1991
Diploma, Aviation and Flight Technology
Seneca College of Applied Arts and Technology 1981 — 1983
Diploma, Electronics Engineering Technician - Communications
RBC Royal Bank April 2010 - Present
Rogers Communications April 2002 - April 2010
Rogers Communications Inc. 2002 - 2010
Skills
Unix, Oracle, SDLC, Requirements Gathering, SQL, Requirements Analysis, Business Analysis, Microsoft SQL Server, PL/SQL, Solution Architecture, XML, Visio, Enterprise Architecture, Software Development, Java Enterprise Edition, Business Intelligence
Education
South China University of Technology 1994 — 1997
Master of Engineering (MEng), Computer Engineering
South China University of Technology 1990 — 1994
Bachelor of Engineering (BEng), Computer Science
Rogers Communications Inc. October 2006 - Present
Skills
Customer Service, Team Leadership, Sales, Microsoft Office, Call Centers, Customer Satisfaction, Leadership, Microsoft Excel, Customer Experience
Education
Sheridan College
Sheridan College
Criminal Justice and Corrections
Rogers Communications Inc. January 2009 - Present
CHUM Television February 2007 - April 2007
Education
Sheridan College 2004 — 2007
Media Arts, Media Arts
Rogers Communications Inc. August 2006 - Present
Rogers Wireless August 2000 - July 2006
China Telecom May 1997 - May 2000
Education
South China University of Technology
Rogers Communications Inc. August 1989 - Present
Rogers August 1989 - Present
Skills
IEX, IVR, eWFM, Call Center, Telecommunications, Call Centers, Contact Centers, Workforce Management, Capacity Planning, Customer Experience, Customer Satisfaction, Project Management, Project Planning, Team Leadership, Call Routing, ACD, Avaya, Program Management, Process Improvement, Vendor Management, Outsourcing, Cross-functional Team..., Wireless, Call Center Development, Project Delivery, Avaya Technologies, Service Delivery, Management, VoIP
Education
St. Clair College
Rogers Communications Inc. May 2014 - Present
Rogers Communications Inc. May 2005 - May 2014
Rogers Communications Inc. February 2001 - May 2005
Rogers Communications Inc. January 1999 - February 2001
Rogers Communications Inc. February 1998 - January 1999
Skills
Telecommunications, Call Centers, Wireless, Customer Experience, VoIP, IP, Troubleshooting, Team Leadership, Vendor Management, Telephony, Computer Network..., Customer Satisfaction, Team Building, Management, Call Center, Project Management, Cisco Technologies
Education
Seneca College of Applied Arts and Technology 1992 — 1995
Certificate, Marketing
Nubase Technologies 1998 — 1998
MCSE, Network and System Administration/Administrator
Rogers Communications Inc. 2010 - Present
Indigo September 2003 - January 2010
Skills
Customer Satisfaction, Call Centers, Customer Service, Customer Experience, Microsoft Office, Telecommunications, Troubleshooting, Process Improvement, Wireless, Microsoft Word
Education
Sheridan College 1990 — 1991
Classica Animation
Bell High School 1983 — 1988
OAC
Rogers Communications Inc. January 2009 - October 2013
RBC Insurance 2007 - 2009
Credit Valley Hospital 1993 - 2009
skyservice Lifeguard 1997 - 2000
Skills
Telemetry, Call Center, CPOE, Healthcare, Software Documentation, Team Leadership, Protocol, Customer Service, Critical Thinking, Cpr Certified, Process Improvement, Healthcare Information..., EMR, HIPAA, Health Education, Telephone Skills, AED, First Aid, ACLS, Nursing
Education
Sheridan College 1989 — 1993
Nursing Diploma, Registered Nursing/Registered Nurse
Weston 1985 — 1989
IT specialist. February 1987 - Present
Auto Trader,Canada August 2012 - July 2013
Rogers Communications Inc May 2010 - August 2011
Skills
Requirements Gathering, Business Analysis, User Stories, Functional..., Business Requirements, BRD, User Acceptance Testing, Agile, Requirements Analysis, Use Case Analysis, Waterfall, SDLC, RUP, Requirements Management, Gap Analysis, Business Process Design, Systems Analysis, Scrum, Business Process, Process Modeling, Agile Project Management, Functional Design, Stakeholder Management, Data Modeling, Application Design, Visio, UML, Business Objects, Documentation, Process Mapping, Business Intelligence, Software Project..., Process Engineering, Data Warehousing, Project Management, Testing, Quality Assurance JAD..., Product Requirements, SQL, SharePoint, Project Plans, Test Planning, Software Development..., Data Conversion, Business Case, BPMN, Product Owner Product..., ITIL, Telecommunications..., UI UX Information...
Education
Kingston University, United Kingdom
BSc HONS, Computer Science.
Project Management Institute
PMI-ACP, Agile Certified Practitioner, Proficient
Sheffield Hallam University
Masters, IT Management
Wing Chun Jing Jung Association
PMI
ACP, Proficient