Support.com Company
Description
Support.com, Inc. is a US-based multinational computer technology corporation that provides online tech support. It is headquartered in Sunnyvale, California, California, USA. Support.com provides online computer support to consumers and home-based business across the United States and Canada via remote access. Headquarters: Redwood City, California, United States CEO: Elizabeth Cholawsky (May 2014–) Founder: Mark Pincus Founded: December 1997 Subsidiaries: SDC Software, Inc., SupportSoft India Pvt Ltd,
Support.com List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Support.com. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Support.com Salaries. You can even request information on how much does Support.com pay if you want to. Learn about salaries, pros and cons of working for Support.com directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
607 Support.com employees in database. Find out everything there's to know about Support.com employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Support.com Employees
Employee
Years
Job
Industry
Christine Young Christine Young's Support.com Experience May 2014 - December 2014
Job Freelance Musician, Audio Enginner & IT Technician
Industry Music
Experience
OBX Harmony Events May 2011 - Present
OBX Harmony March 1996 - Present
Support.com May 2014 - December 2014
Ranch Records February 2007 - October 2014
The Whalehead Club June 2010 - May 2011
Cara Magnus Celtic January 2001 - April 2007
Skills
Sound Design, Audio Engineering, Social Media, Social Media Marketing, Music Production, Music Industry, Music Education, Entertainment Industry, Songwriting, Corporate Events, Event Planning, Mastering, Artist Development, Pro Tools, Violin, Arranging, Composition, Opera, Voice, Audio Editing, Audio Mixing, Audio Post Production, Audio Design, Music Theory, Music Licensing, Artist Relations, Artist Booking, Entertainment Booking, Viola, Fiddler, Microsoft Office, Concert Production, Concert Promotion, Audio Restoration, Radio Advertising, A&R, Concerts, Film Scoring, Music, Jazz, Classical, Orchestral Music, Recording, Band, Rock, Singing, Sound, Bands, Rock Music, Poetry
Education
University of Maryland College Park 1998 — 2001
OBX Harmony Events May 2011 - Present
OBX Harmony March 1996 - Present
Support.com May 2014 - December 2014
Ranch Records February 2007 - October 2014
The Whalehead Club June 2010 - May 2011
Cara Magnus Celtic January 2001 - April 2007
Skills
Sound Design, Audio Engineering, Social Media, Social Media Marketing, Music Production, Music Industry, Music Education, Entertainment Industry, Songwriting, Corporate Events, Event Planning, Mastering, Artist Development, Pro Tools, Violin, Arranging, Composition, Opera, Voice, Audio Editing, Audio Mixing, Audio Post Production, Audio Design, Music Theory, Music Licensing, Artist Relations, Artist Booking, Entertainment Booking, Viola, Fiddler, Microsoft Office, Concert Production, Concert Promotion, Audio Restoration, Radio Advertising, A&R, Concerts, Film Scoring, Music, Jazz, Classical, Orchestral Music, Recording, Band, Rock, Singing, Sound, Bands, Rock Music, Poetry
Education
University of Maryland College Park 1998 — 2001
Crista Atchison Crista Atchison's Support.com Experience August 2015 - Present
Job Graphic Designer
Industry Design
Experience
Support.com August 2015 - Present
Mosaic September 2014 - Present
Stevens Publishing Co June 2014 - August 2014
Western Illinois University August 2013 - May 2014
Western Illinois University August 2013 - May 2014
Skills
Logo Design, Public Speaking
Education
Western Illinois University 2009 — 2014
Bachelor's Degree, Graphic Communications, Minor in Computer Science, Graduated
Spoon River College 2004 — 2007
Associates of Applied Science, Administrative Office Technology, Graduated
Support.com August 2015 - Present
Mosaic September 2014 - Present
Stevens Publishing Co June 2014 - August 2014
Western Illinois University August 2013 - May 2014
Western Illinois University August 2013 - May 2014
Skills
Logo Design, Public Speaking
Education
Western Illinois University 2009 — 2014
Bachelor's Degree, Graphic Communications, Minor in Computer Science, Graduated
Spoon River College 2004 — 2007
Associates of Applied Science, Administrative Office Technology, Graduated
Zachery Bunce Zachery Bunce's Support.com Experience January 2015 - Present
Job New Hire Mentor at Support.com
Industry Retail
Experience
Support.com January 2015 - Present
Support.com August 2014 - January 2015
WIS International November 2013 - August 2014
Walmart July 2012 - November 2013
Walmart November 2011 - June 2012
Love's Travel Stops November 2010 - November 2011
Home Depot/Your Other Warehouse May 2008 - October 2008
Target May 2007 - December 2007
Skills
Management, Forklift Operator, Inventory Management, Merchandising, Retail, Customer Service, Inventory Control, Data Entry, Customer Satisfaction, Process Scheduler, Outlook, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Team Building, Troubleshooting, Help Desk Support, Secure Remote Access, PHP, HTML, Website Development, Photoshop, IT Operations
Education
University of Phoenix 2015 — 2017
Associate’s Degree, Computer and Information Systems Security/Information Assurance
Support.com January 2015 - Present
Support.com August 2014 - January 2015
WIS International November 2013 - August 2014
Walmart July 2012 - November 2013
Walmart November 2011 - June 2012
Love's Travel Stops November 2010 - November 2011
Home Depot/Your Other Warehouse May 2008 - October 2008
Target May 2007 - December 2007
Skills
Management, Forklift Operator, Inventory Management, Merchandising, Retail, Customer Service, Inventory Control, Data Entry, Customer Satisfaction, Process Scheduler, Outlook, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Team Building, Troubleshooting, Help Desk Support, Secure Remote Access, PHP, HTML, Website Development, Photoshop, IT Operations
Education
University of Phoenix 2015 — 2017
Associate’s Degree, Computer and Information Systems Security/Information Assurance
Jessica Schneider Jessica Schneider's Support.com Experience October 2008 - April 2009
Job Vice President Global Client Services at NimbleCommerce
Industry Information Technology and Services
Experience
NimbleCommerce March 2013 - Present
NimbleCommerce August 2011 - March 2013
asknet July 2010 - July 2011
support.com October 2008 - April 2009
Sabre Holdings June 2004 - October 2008
Pantellos July 2001 - June 2002
Accenture July 1999 - June 2001
Skills
Product Management, E-commerce, SaaS, Business Strategy, Business Development, Account Management, CRM, Project Management, Enterprise Software, Strategic Planning, Product Development, Cloud Computing, Sales, Online Advertising, Management, Web Analytics, Social Media Marketing, SEO, Email Marketing, Strategy, Social Media, Business Analysis, New Business Development, Superior Client Service, Team Management, Team Leadership, Organizational..., Process Improvement, People Development, Problem Solving, Program Management, Sales Operations, Business Planning, Leadership, Marketing, Analytics, Salesforce.com, Strategic Partnerships, Integration, Sales Process, E-Commerce
Education
The University of Texas at Austin - Red McCombs School of Business 2002 — 2004
MBA, Finance, Marketing, Strategy
University of Florida - Warrington College of Business Administration 1996 — 1999
BSBA, Decision Information Science
Humboldt-Gymnasium Vaterstetten 1986 — 1995
Abitur, NA
NimbleCommerce March 2013 - Present
NimbleCommerce August 2011 - March 2013
asknet July 2010 - July 2011
support.com October 2008 - April 2009
Sabre Holdings June 2004 - October 2008
Pantellos July 2001 - June 2002
Accenture July 1999 - June 2001
Skills
Product Management, E-commerce, SaaS, Business Strategy, Business Development, Account Management, CRM, Project Management, Enterprise Software, Strategic Planning, Product Development, Cloud Computing, Sales, Online Advertising, Management, Web Analytics, Social Media Marketing, SEO, Email Marketing, Strategy, Social Media, Business Analysis, New Business Development, Superior Client Service, Team Management, Team Leadership, Organizational..., Process Improvement, People Development, Problem Solving, Program Management, Sales Operations, Business Planning, Leadership, Marketing, Analytics, Salesforce.com, Strategic Partnerships, Integration, Sales Process, E-Commerce
Education
The University of Texas at Austin - Red McCombs School of Business 2002 — 2004
MBA, Finance, Marketing, Strategy
University of Florida - Warrington College of Business Administration 1996 — 1999
BSBA, Decision Information Science
Humboldt-Gymnasium Vaterstetten 1986 — 1995
Abitur, NA
Chris Koverman Chris Koverman's Support.com Experience August 2014 - Present
Job
Industry Internet
Experience
Support.com August 2014 - Present
Citrix Systems - SaaS Division August 2010 - July 2014
Casabi 2006 - July 2010
Dulance 2004 - 2005
Clarent Corporation, Redwood City, CA 1997 - 2002
Jetstream Comm 1995 - 1997
Centigram 1989 - 1995
Skills
SaaS, Product Management, Enterprise Software, REST, Strategic Partnerships, Hadoop, Perl, System Architecture, Linux, Wireless, Technical Leadership, Spring, C++, Product Development, Agile Project Management, Big Data, Product Marketing, Ruby on Rails, Telecommunications, Amazon EC2, Architecture, Cloud Computing, Architectures, Strategy, Strategic Leadership, Technical Architecture, Integration, Cross-functional Team..., VoIP, IP, Software Design, Go-to-market Strategy
Education
UC Berkeley 1980 — 1984
Bachelor of Science (BS), Biophysics
UC Santa Cruz 1986 — 1989
Bachelor of Science (BS), Computer Science
Support.com August 2014 - Present
Citrix Systems - SaaS Division August 2010 - July 2014
Casabi 2006 - July 2010
Dulance 2004 - 2005
Clarent Corporation, Redwood City, CA 1997 - 2002
Jetstream Comm 1995 - 1997
Centigram 1989 - 1995
Skills
SaaS, Product Management, Enterprise Software, REST, Strategic Partnerships, Hadoop, Perl, System Architecture, Linux, Wireless, Technical Leadership, Spring, C++, Product Development, Agile Project Management, Big Data, Product Marketing, Ruby on Rails, Telecommunications, Amazon EC2, Architecture, Cloud Computing, Architectures, Strategy, Strategic Leadership, Technical Architecture, Integration, Cross-functional Team..., VoIP, IP, Software Design, Go-to-market Strategy
Education
UC Berkeley 1980 — 1984
Bachelor of Science (BS), Biophysics
UC Santa Cruz 1986 — 1989
Bachelor of Science (BS), Computer Science
Nicholas Scafidi Nicholas Scafidi's Support.com Experience July 2011 - October 2012
Job Owner & President Autowerx LLC
Industry Consumer Services
Experience
Autowerx Detailing May 2010 - Present
Pacific Cargo Control, Inc. November 2012 - April 2014
Support.com July 2011 - October 2012
Netflix, Inc. April 2010 - June 2011
Netbiz, Inc. August 2009 - January 2010
Ace Hardware of Gleannloch June 2007 - June 2009
La-Z-Boy Furniture Galleries August 2005 - May 2007
Home USA Furniture Warehouse April 2003 - August 2005
Footlocker, Inc. September 2001 - August 2003
Skills
Customer Satisfaction, Customer Service, Coaching, Team Building, Sales, Microsoft Office, Troubleshooting, Sales Management, Team Leadership, Training, Operations Management, Management, Marketing, Account Management, PowerPoint
Education
University of Phoenix 2009 — 2011
Foundations in Business
Marshall High School 1997 — 2001
Diploma
Autowerx Detailing May 2010 - Present
Pacific Cargo Control, Inc. November 2012 - April 2014
Support.com July 2011 - October 2012
Netflix, Inc. April 2010 - June 2011
Netbiz, Inc. August 2009 - January 2010
Ace Hardware of Gleannloch June 2007 - June 2009
La-Z-Boy Furniture Galleries August 2005 - May 2007
Home USA Furniture Warehouse April 2003 - August 2005
Footlocker, Inc. September 2001 - August 2003
Skills
Customer Satisfaction, Customer Service, Coaching, Team Building, Sales, Microsoft Office, Troubleshooting, Sales Management, Team Leadership, Training, Operations Management, Management, Marketing, Account Management, PowerPoint
Education
University of Phoenix 2009 — 2011
Foundations in Business
Marshall High School 1997 — 2001
Diploma
Donny Howard Donny Howard's Support.com Experience May 2012 - November 2014
Job IT systems
Industry Information Technology and Services
Experience
Paragon Offshore October 2014 - Present
support.com May 2012 - November 2014
Universal American March 2014 - October 2014
The Abreon Group February 2006 - August 2008
Skills
Technical Support, Computer Hardware, Troubleshooting, XP, Active Directory, Windows 7, Help Desk Support, Windows, Customer Service, SQL, Visio, Windows XP, Software Documentation, SharePoint, Windows Server, Hardware, System Administration, VMware, Microsoft Exchange, Software Installation, Servers, Team Leadership, Training, Shipping, International Shipping, Technical Writing, Documentation, Team Building
Education
University of Central Florida 2011 — 2015
Seminole State College 2012 — 2014
B.S, Computer and Information Sciences and Support Services
Seminole Community College 2008 — 2011
AA General, General- life science focus
Paragon Offshore October 2014 - Present
support.com May 2012 - November 2014
Universal American March 2014 - October 2014
The Abreon Group February 2006 - August 2008
Skills
Technical Support, Computer Hardware, Troubleshooting, XP, Active Directory, Windows 7, Help Desk Support, Windows, Customer Service, SQL, Visio, Windows XP, Software Documentation, SharePoint, Windows Server, Hardware, System Administration, VMware, Microsoft Exchange, Software Installation, Servers, Team Leadership, Training, Shipping, International Shipping, Technical Writing, Documentation, Team Building
Education
University of Central Florida 2011 — 2015
Seminole State College 2012 — 2014
B.S, Computer and Information Sciences and Support Services
Seminole Community College 2008 — 2011
AA General, General- life science focus
Darren Drake Darren Drake's Support.com Experience January 2012 - August 2012
Job Support Center Tech Lead at Leapfrog Services
Industry Information Technology and Services
Experience
Leapfrog Services April 2014 - Present
Leapfrog Services May 2013 - April 2014
Forsyth County Schools (Georgia) July 2012 - May 2013
support.com January 2012 - August 2012
Geek Squad March 2011 - July 2012
Geek Squad July 2008 - March 2011
American Honda Motor Company February 2007 - June 2008
Target February 2004 - January 2007
Skills
Computer Repair, Computer Hardware, Sales Management, Troubleshooting, A+ Certified, Laptops, Remote Desktop, XP, Technical Support, Printers, Windows Vista, Software Installation, Wireless Networking, Windows XP Pro, Windows Server, Windows 7, Wiring, Networking, Customer Service, Customer Experience, Customer Retention, Customer Oriented, Microsoft Office, Help Desk Support, Hardware Installation, Computer Maintenance, Hardware, Virus Removal, CompTIA A Certification, Hardware Support, Active Directory, Network Administration, windows 8, Enterprise Software, Server Administration, Microsoft Exchange, servers, DNS, TCP/IP, Operating Systems, VMware, VMware ESX, Blackberry Enterprise..., OS X, VPN, Windows XP, VMware Workstation, VMware View, VMware Infrastructure, System Deployment
Education
North Georgia College and State University 2006 — 2009
Computer Information Systems
Leapfrog Services April 2014 - Present
Leapfrog Services May 2013 - April 2014
Forsyth County Schools (Georgia) July 2012 - May 2013
support.com January 2012 - August 2012
Geek Squad March 2011 - July 2012
Geek Squad July 2008 - March 2011
American Honda Motor Company February 2007 - June 2008
Target February 2004 - January 2007
Skills
Computer Repair, Computer Hardware, Sales Management, Troubleshooting, A+ Certified, Laptops, Remote Desktop, XP, Technical Support, Printers, Windows Vista, Software Installation, Wireless Networking, Windows XP Pro, Windows Server, Windows 7, Wiring, Networking, Customer Service, Customer Experience, Customer Retention, Customer Oriented, Microsoft Office, Help Desk Support, Hardware Installation, Computer Maintenance, Hardware, Virus Removal, CompTIA A Certification, Hardware Support, Active Directory, Network Administration, windows 8, Enterprise Software, Server Administration, Microsoft Exchange, servers, DNS, TCP/IP, Operating Systems, VMware, VMware ESX, Blackberry Enterprise..., OS X, VPN, Windows XP, VMware Workstation, VMware View, VMware Infrastructure, System Deployment
Education
North Georgia College and State University 2006 — 2009
Computer Information Systems
Emma Wrenn Emma Wrenn's Support.com Experience June 2011 - June 2014
Job Undergraduate Research Assistant at Weimbs Polycystic Kidney Disease Lab (UCSB)
Industry Research
Experience
UW Molecular and Cellular Biology Graduate Program Undergraduate Research AssistantWeimbs Lab
support.com June 2011 - June 2014
NASA Langley Research Center June 2012 - August 2012
Peninsula Bridge Program June 2010 - August 2010
Skills
Research, Data Analysis, Science, Remote Sensing, Ecology, Management, Microsoft Excel, Photoshop, PowerPoint, Strategic Planning, ArcGIS, Basic Python
Education
University of California, Santa Barbara 2011 — 2014
Bachelor of Science, Cell/Cellular and Molecular Biology
UW Molecular and Cellular Biology Graduate Program Undergraduate Research AssistantWeimbs Lab
support.com June 2011 - June 2014
NASA Langley Research Center June 2012 - August 2012
Peninsula Bridge Program June 2010 - August 2010
Skills
Research, Data Analysis, Science, Remote Sensing, Ecology, Management, Microsoft Excel, Photoshop, PowerPoint, Strategic Planning, ArcGIS, Basic Python
Education
University of California, Santa Barbara 2011 — 2014
Bachelor of Science, Cell/Cellular and Molecular Biology
Matthew Navarrete Matthew Navarrete's Support.com Experience October 2013 - Present
Job Technical Support Representative
Industry Graphic Design
Experience
Support.com October 2013 - Present
Defender Direct 2011 - 2012
Telenetwork 2009 - 2010
ATT 2008 - 2009
Skills
Windows 7, Sales Management, Process Improvement, Account Management, Troubleshooting, Sales Operations, Team Building, Customer Service, Technical Support, Sales, Call Centers, Computer Hardware, Mathematics, CAD, Graphic Design, Web Design, Logo Design, Help Desk Support, Security, Marketing, Team Leadership, Management, Customer Satisfaction, Leadership, Training
Education
The University of Texas at El Paso 2005 — 2011
Bachelor's Degree, Graphic Design
Support.com October 2013 - Present
Defender Direct 2011 - 2012
Telenetwork 2009 - 2010
ATT 2008 - 2009
Skills
Windows 7, Sales Management, Process Improvement, Account Management, Troubleshooting, Sales Operations, Team Building, Customer Service, Technical Support, Sales, Call Centers, Computer Hardware, Mathematics, CAD, Graphic Design, Web Design, Logo Design, Help Desk Support, Security, Marketing, Team Leadership, Management, Customer Satisfaction, Leadership, Training
Education
The University of Texas at El Paso 2005 — 2011
Bachelor's Degree, Graphic Design
Brad Meredith's Support.com Experience April 2010 - July 2012
Job System Administrator at Hixardt Technologies, Inc.
Industry Computer Software
Experience
Hixardt Technologies, Inc. June 2015 - Present
Burnout Technologies August 2008 - Present
Landrum Human Resources August 2012 - June 2015
Support.com April 2010 - July 2012
Oce Printing Systems June 2000 - July 2008
Skills
Microsoft Exchange, Windows Server, Technical Support, Troubleshooting, Technical Training, Operating Systems, Windows, Help Desk Support, Remote Desktop, Software Installation, Computer Hardware, Network Design, Hardware, Antivirus, VPN, Call Centers, Active Directory, Windows 7, Laptops, Management, Wireless Networking, Software Deployment, Desktop Deployment, Network Administration, Lync Server 2010, Symantec Antivirus, SOHO Networking, Mobile Devices, Windows XP, Sales
Education
Troy University in Montgomery 2002 — 2007
Bachelors, information science and business administration
Troy University
Hixardt Technologies, Inc. June 2015 - Present
Burnout Technologies August 2008 - Present
Landrum Human Resources August 2012 - June 2015
Support.com April 2010 - July 2012
Oce Printing Systems June 2000 - July 2008
Skills
Microsoft Exchange, Windows Server, Technical Support, Troubleshooting, Technical Training, Operating Systems, Windows, Help Desk Support, Remote Desktop, Software Installation, Computer Hardware, Network Design, Hardware, Antivirus, VPN, Call Centers, Active Directory, Windows 7, Laptops, Management, Wireless Networking, Software Deployment, Desktop Deployment, Network Administration, Lync Server 2010, Symantec Antivirus, SOHO Networking, Mobile Devices, Windows XP, Sales
Education
Troy University in Montgomery 2002 — 2007
Bachelors, information science and business administration
Troy University
Tadd Nuznov Tadd Nuznov's Support.com Experience July 2011 - December 2013
Job Freelance Video Game Musician
Industry Computer Games
Experience
Freelance Video Game Musician November 2014 - Present
Primerica August 2014 - January 2015
support.com July 2011 - December 2013
Berry & Associates May 2010 - August 2010
Chick-fil-A June 1999 - August 2008
Wakefield, Beasley & Associates May 2006 - August 2006
MM Systems January 2005 - August 2005
Skills
Java, C++, SQL, C, C#, JavaScript, XML, HTML, Microsoft SQL Server, .NET, ASP.NET, Visual Studio
Education
Taylor University 2003 — 2010
Bachelor of Science, Computer Science / Systems
Taylor University 2003 — 2010
Bachelor's degree, Computer Science
Freelance Video Game Musician November 2014 - Present
Primerica August 2014 - January 2015
support.com July 2011 - December 2013
Berry & Associates May 2010 - August 2010
Chick-fil-A June 1999 - August 2008
Wakefield, Beasley & Associates May 2006 - August 2006
MM Systems January 2005 - August 2005
Skills
Java, C++, SQL, C, C#, JavaScript, XML, HTML, Microsoft SQL Server, .NET, ASP.NET, Visual Studio
Education
Taylor University 2003 — 2010
Bachelor of Science, Computer Science / Systems
Taylor University 2003 — 2010
Bachelor's degree, Computer Science
Jalil Lara Jalil Lara's Support.com Experience March 2015 - July 2015
Job Remote Services Technician en Support.com
Industry Information Technology and Services
Experience
Support.com March 2015 - July 2015
GRUMA October 2011 - December 2014
GRUMA October 2009 - June 2011
NIC Mexico March 2009 - September 2009
Skills
SAP R/3, ERP, ITIL, Windows, Microsoft Office, HP Openview, Active Directory, SQL, Planificación..., Redes informáticas, Biblioteca de..., Sistemas de..., Microsoft Windows, SAP ERP, Networking, Troubleshooting
Education
Universidad Autonoma de Baja California 2002 — 2007
Licenciatura en Informatica, Tecnología de la información
Universidad Autonoma de Baja California
Support.com March 2015 - July 2015
GRUMA October 2011 - December 2014
GRUMA October 2009 - June 2011
NIC Mexico March 2009 - September 2009
Skills
SAP R/3, ERP, ITIL, Windows, Microsoft Office, HP Openview, Active Directory, SQL, Planificación..., Redes informáticas, Biblioteca de..., Sistemas de..., Microsoft Windows, SAP ERP, Networking, Troubleshooting
Education
Universidad Autonoma de Baja California 2002 — 2007
Licenciatura en Informatica, Tecnología de la información
Universidad Autonoma de Baja California
Tina Biller's Support.com Experience August 2013 - January 2014
Job | ISP Support | Managed IT Services |
Industry Information Technology and Services
Experience
BluegrassNet July 2014 - Present
support.com August 2013 - January 2014
Honeywell July 2008 - March 2012
Charter Communications May 2007 - July 2008
Skills
Customer Service, Technical Support, Call Centers, Networking, Computer Hardware, Computer Software..., Cloud Applications, Social Media, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Quality Assurance, C++, Testing, Security, Java, Project Management, HTML, Visual Basic
Education
Sullivan University 2013 — 2016
Master's degree, Conflict Management
Sullivan University 2012 — 2013
Bachelor of Business Administration (B.B.A.), Computer and Information Sciences and Support Services, 3.5
West Kentucky Community and Technical College 2005 — 2008
Associate of Arts and Sciences (AAS), Computer Programming, 3.4
BluegrassNet July 2014 - Present
support.com August 2013 - January 2014
Honeywell July 2008 - March 2012
Charter Communications May 2007 - July 2008
Skills
Customer Service, Technical Support, Call Centers, Networking, Computer Hardware, Computer Software..., Cloud Applications, Social Media, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Quality Assurance, C++, Testing, Security, Java, Project Management, HTML, Visual Basic
Education
Sullivan University 2013 — 2016
Master's degree, Conflict Management
Sullivan University 2012 — 2013
Bachelor of Business Administration (B.B.A.), Computer and Information Sciences and Support Services, 3.5
West Kentucky Community and Technical College 2005 — 2008
Associate of Arts and Sciences (AAS), Computer Programming, 3.4
Kathy Au Yeung Kathy Au Yeung's Support.com Experience July 2013 - January 2014
Job Recruiting Coordinator at Chegg Inc.
Industry Human Resources
Experience
Chegg Inc. January 2014 - Present
support.com July 2013 - January 2014
Target May 2013 - July 2013
Target March 2012 - May 2013
Target June 2011 - March 2012
Asia Cafe June 2005 - June 2011
St. James Catholic School August 2007 - June 2010
UC Davis October 2008 - December 2008
Skills
Customer Service, Team Leadership, Training and Development, Visual Merchandising, Drive Results, Customer Relations, Talent Management, Microsoft Excel, Social Media, Time Management, Event Planning, Recruiting, Management, Training, Sales, Leadership, Microsoft Word, Human Resources, Social Networking, Applicant Tracking..., Interviews, PowerPoint, Outlook, Microsoft Office, Coaching, Teamwork, Marketing, Public Speaking
Education
University of California, Davis 2006 — 2010
Bachelor of Arts, Psychology, Minor in Human Development
Chegg Inc. January 2014 - Present
support.com July 2013 - January 2014
Target May 2013 - July 2013
Target March 2012 - May 2013
Target June 2011 - March 2012
Asia Cafe June 2005 - June 2011
St. James Catholic School August 2007 - June 2010
UC Davis October 2008 - December 2008
Skills
Customer Service, Team Leadership, Training and Development, Visual Merchandising, Drive Results, Customer Relations, Talent Management, Microsoft Excel, Social Media, Time Management, Event Planning, Recruiting, Management, Training, Sales, Leadership, Microsoft Word, Human Resources, Social Networking, Applicant Tracking..., Interviews, PowerPoint, Outlook, Microsoft Office, Coaching, Teamwork, Marketing, Public Speaking
Education
University of California, Davis 2006 — 2010
Bachelor of Arts, Psychology, Minor in Human Development
Nelson Guerrero Nelson Guerrero's Support.com Experience June 2011 - August 2011
Job IT Developer at United Airlines
Industry Information Technology and Services
Experience
United Airlines December 2013 - Present
Halliburton 2013 - December 2013
Hewlett-Packard January 2012 - March 2013
Spencer-Ogden August 2011 - January 2012
support.com June 2011 - August 2011
Texas Southern University October 2007 - May 2010
Skills
Management, Software Engineering, Software Development, Integration, Microsoft SQL Server, C#, ASP.NET, JavaScript, Databases, Testing, SQL, SDLC, .NET, Web Applications, Oracle PL/SQL..., Visual Studio, Recruiting, Visual Basic, HTML, Technical Recruiting, Team Leadership, WordPress, Business Process..., Visio, Linux, Unix, Enterprise Software, Java, Requirements Analysis, VB.NET, Programming, Web Services, SharePoint, Database Design, XML, Windows, Operating Systems, T-SQL, SQL Server, Visual C++, HTML + CSS, CCNA, Computer Science, Full-cycle Recruiting, Strategic Consulting, phpBB, Open Source Software, Joomla, Team Management, Web Development
Education
Texas Southern University
Bachelor of Science (BS), Computer Science
St. Edward's University
Bachelor of Science (BS), Computer Science
United Airlines December 2013 - Present
Halliburton 2013 - December 2013
Hewlett-Packard January 2012 - March 2013
Spencer-Ogden August 2011 - January 2012
support.com June 2011 - August 2011
Texas Southern University October 2007 - May 2010
Skills
Management, Software Engineering, Software Development, Integration, Microsoft SQL Server, C#, ASP.NET, JavaScript, Databases, Testing, SQL, SDLC, .NET, Web Applications, Oracle PL/SQL..., Visual Studio, Recruiting, Visual Basic, HTML, Technical Recruiting, Team Leadership, WordPress, Business Process..., Visio, Linux, Unix, Enterprise Software, Java, Requirements Analysis, VB.NET, Programming, Web Services, SharePoint, Database Design, XML, Windows, Operating Systems, T-SQL, SQL Server, Visual C++, HTML + CSS, CCNA, Computer Science, Full-cycle Recruiting, Strategic Consulting, phpBB, Open Source Software, Joomla, Team Management, Web Development
Education
Texas Southern University
Bachelor of Science (BS), Computer Science
St. Edward's University
Bachelor of Science (BS), Computer Science
rc carter's Support.com Experience June 2006 - September 2007
Job
Industry Internet
Experience
hyku.me August 2013 - Present
Sirqul, Inc. November 2013 - July 2014
Razoo May 2012 - June 2013
Kaboodle March 2011 - October 2011
kodakgallery.com September 2007 - March 2011
Berkely Youth Living with Disabilities 2006 - 2008
support.com June 2006 - September 2007
Gap Inc., Direct October 2003 - February 2006
Amazon July 2000 - July 2003
Microsoft October 1999 - June 2000
Skills
Strategy Development, Rapid Prototyping, User-centered Design, User Experience, E-commerce, Mobile, Product Development, Scrum, Content Management, iPhone, Retail, Agile, Product Management, Product Strategy, Information Architecture, User Interface Design, Interaction Design, Analytics, Mobile Applications, Team Building, Social Networking, Digital Media, B2C, Usability Testing, Mobile Devices, Marketing, Integration, Agile Methodologies, Omniture, Strategy, Team Leadership, Strategic Partnerships, Digital Strategy, Software Engineering, Digital Marketing, Content Strategy, Humorist
Education
University of Pennsylvania 1991 — 1994
Master of Science
University of Massachusetts 1982 — 1987
Bachelor of Science
hyku.me August 2013 - Present
Sirqul, Inc. November 2013 - July 2014
Razoo May 2012 - June 2013
Kaboodle March 2011 - October 2011
kodakgallery.com September 2007 - March 2011
Berkely Youth Living with Disabilities 2006 - 2008
support.com June 2006 - September 2007
Gap Inc., Direct October 2003 - February 2006
Amazon July 2000 - July 2003
Microsoft October 1999 - June 2000
Skills
Strategy Development, Rapid Prototyping, User-centered Design, User Experience, E-commerce, Mobile, Product Development, Scrum, Content Management, iPhone, Retail, Agile, Product Management, Product Strategy, Information Architecture, User Interface Design, Interaction Design, Analytics, Mobile Applications, Team Building, Social Networking, Digital Media, B2C, Usability Testing, Mobile Devices, Marketing, Integration, Agile Methodologies, Omniture, Strategy, Team Leadership, Strategic Partnerships, Digital Strategy, Software Engineering, Digital Marketing, Content Strategy, Humorist
Education
University of Pennsylvania 1991 — 1994
Master of Science
University of Massachusetts 1982 — 1987
Bachelor of Science
Michael Buffaloe Michael Buffaloe's Support.com Experience May 2014 - August 2014
Job IT / Customer Service Professional
Industry Information Technology and Services
Experience
Support.com May 2014 - August 2014
Sony Computer Entertainment America LLC July 2012 - April 2013
LBPCentral July 2008 - July 2012
MNRCentral July 2009 - December 2010
Skills
Community Management, Social Media, Content Strategy, Writing, WordPress, Windows XP Pro, Windows Vista, Windows 7, Mac OS, CentOS, Ubuntu, Microsoft Office 2007, Microsoft Office 2010, Photoshop, Dreamweaver, Get Satisfaction, Google Analytics, Adsense, Quantcast, CMS, vBulletin, MediaWiki, WHM, cPanel, Parallels, HTML 5, CSS3, JavaScript, jQuery, XML, PHP, SQL, HTTP, LAN-WAN, FTP, SSH, TCP/IP, Web Development, User Experience Testing, Content Creation, Content Management, Project Management, Copywriting, Team Building, Team Management, Creative Problem Solving
Education
San Jose State University 2011 — 2012
Public Relations, Communications, Freshman
Lemoore High School 2007 — 2011
High School Graduate
Support.com May 2014 - August 2014
Sony Computer Entertainment America LLC July 2012 - April 2013
LBPCentral July 2008 - July 2012
MNRCentral July 2009 - December 2010
Skills
Community Management, Social Media, Content Strategy, Writing, WordPress, Windows XP Pro, Windows Vista, Windows 7, Mac OS, CentOS, Ubuntu, Microsoft Office 2007, Microsoft Office 2010, Photoshop, Dreamweaver, Get Satisfaction, Google Analytics, Adsense, Quantcast, CMS, vBulletin, MediaWiki, WHM, cPanel, Parallels, HTML 5, CSS3, JavaScript, jQuery, XML, PHP, SQL, HTTP, LAN-WAN, FTP, SSH, TCP/IP, Web Development, User Experience Testing, Content Creation, Content Management, Project Management, Copywriting, Team Building, Team Management, Creative Problem Solving
Education
San Jose State University 2011 — 2012
Public Relations, Communications, Freshman
Lemoore High School 2007 — 2011
High School Graduate
Lars Adam Johnson Lars Adam Johnson's Support.com Experience September 2013 - October 2014
Job IT Consultant / Special Projects at Boise Paper a Division of Packaging Corporation of America
Industry Information Technology and Services
Experience
Boise Paper a Division of Packaging Corporation of America February 2015 - Present
Manpower October 2014 - February 2015
support.com September 2013 - October 2014
George's Cycles and Fitness May 2012 - September 2013
Agfa Healthcare April 2006 - May 2012
Heat and Control December 2005 - March 2006
Immagetech, Inc. February 2001 - December 2005
Ritz Camera & Image June 1997 - February 2001
Skills
DICOM, PACS, Medical Imaging, Digital Imaging, Troubleshooting, HL7, Windows Server, Servers, Medical Devices, VMware, RIS, Integration, Windows, Active Directory, Healthcare Information..., Radiology, Technical Support, Testing, TCP/IP, Operating Systems, Quality Assurance, Project Management
Education
Savannah College of Art and Design 1992 — 1995
Batchelor of Fine Arts, Photography
Boise Paper a Division of Packaging Corporation of America February 2015 - Present
Manpower October 2014 - February 2015
support.com September 2013 - October 2014
George's Cycles and Fitness May 2012 - September 2013
Agfa Healthcare April 2006 - May 2012
Heat and Control December 2005 - March 2006
Immagetech, Inc. February 2001 - December 2005
Ritz Camera & Image June 1997 - February 2001
Skills
DICOM, PACS, Medical Imaging, Digital Imaging, Troubleshooting, HL7, Windows Server, Servers, Medical Devices, VMware, RIS, Integration, Windows, Active Directory, Healthcare Information..., Radiology, Technical Support, Testing, TCP/IP, Operating Systems, Quality Assurance, Project Management
Education
Savannah College of Art and Design 1992 — 1995
Batchelor of Fine Arts, Photography
Phillip Caveness Phillip Caveness's Support.com Experience January 2010 - June 2013
Job
Industry Computer Networking
Experience
RadioShack February 2015 - March 2015
Uber August 2014 - December 2014
ZeroChaos August 2014 - December 2014
First American Payment Systems June 2014 - July 2014
817tech September 2007 - July 2014
support.com January 2010 - June 2013
RenWeb February 2009 - October 2009
Mac Churchill Acura March 2005 - September 2007
Skills
Databases, Malware Analysis, Quality Assurance, Management, LAN Switching, Routing, Cisco Networking, Wireless Networking, VoIP, Asterisk, Project Management, Web Application Firewall, Process Flow..., Team Co-ordination, Performance Metrics, Windows 7, Windows 7 Migration, Performance Appraisal, Performance Management, Disaster Recovery, Microsoft Office, Microsoft Word, Technical Support, Operating Systems, Social Networking
Education
The University of Texas at Arlington 2002 — 2004
RadioShack February 2015 - March 2015
Uber August 2014 - December 2014
ZeroChaos August 2014 - December 2014
First American Payment Systems June 2014 - July 2014
817tech September 2007 - July 2014
support.com January 2010 - June 2013
RenWeb February 2009 - October 2009
Mac Churchill Acura March 2005 - September 2007
Skills
Databases, Malware Analysis, Quality Assurance, Management, LAN Switching, Routing, Cisco Networking, Wireless Networking, VoIP, Asterisk, Project Management, Web Application Firewall, Process Flow..., Team Co-ordination, Performance Metrics, Windows 7, Windows 7 Migration, Performance Appraisal, Performance Management, Disaster Recovery, Microsoft Office, Microsoft Word, Technical Support, Operating Systems, Social Networking
Education
The University of Texas at Arlington 2002 — 2004
Lora Roberts Lora Roberts's Support.com Experience September 2013 - Present
Job Remote technical support agent at Support.com
Industry Computer Software
Experience
Support.com September 2013 - Present
Cash Bonanza Marketing September 2005 - February 2013
Convergys March 2010 - January 2012
Skills
Customer Service, Technical Support, Professional Phone...
Education
University of Phoenix 2014 — 2018
Business Administration and Management, General
Huntington North High School 1979 — 1981
Diploma, General Office Occupations and Clerical Services
Support.com September 2013 - Present
Cash Bonanza Marketing September 2005 - February 2013
Convergys March 2010 - January 2012
Skills
Customer Service, Technical Support, Professional Phone...
Education
University of Phoenix 2014 — 2018
Business Administration and Management, General
Huntington North High School 1979 — 1981
Diploma, General Office Occupations and Clerical Services
Miles Robinson Miles Robinson's Support.com Experience February 2012 - March 2012
Job Customer Service Expert
Industry Consumer Services
Experience
Ross Stores, Inc. May 2014 - Present
Leapforce December 2013 - May 2014
Denny's June 2013 - September 2013
Aerotek January 2013 - February 2013
support.com February 2012 - March 2012
Communications Center, Inc June 2008 - October 2008
The Litigation Document Group March 2008 - May 2008
The Millard Group November 2007 - January 2008
Ross Stores, Inc. November 2005 - March 2006
RGIS August 2005 - November 2005
Skills
Computers, Computer Hardware, Software, Linux, Linux System..., Windows Administration, Windows System..., Cash Handling Experience, Stocking, Customer Service, Technical Support, Data Entry, Microsoft Office
Education
Spokane Community College 2010 — 2012
Shadle Park High School 1999 — 2003
Ross Stores, Inc. May 2014 - Present
Leapforce December 2013 - May 2014
Denny's June 2013 - September 2013
Aerotek January 2013 - February 2013
support.com February 2012 - March 2012
Communications Center, Inc June 2008 - October 2008
The Litigation Document Group March 2008 - May 2008
The Millard Group November 2007 - January 2008
Ross Stores, Inc. November 2005 - March 2006
RGIS August 2005 - November 2005
Skills
Computers, Computer Hardware, Software, Linux, Linux System..., Windows Administration, Windows System..., Cash Handling Experience, Stocking, Customer Service, Technical Support, Data Entry, Microsoft Office
Education
Spokane Community College 2010 — 2012
Shadle Park High School 1999 — 2003
Diana Kucer's Support.com Experience March 2000 - March 2001
Job Marketing Leader, Strategist, and Problem Solver
Industry Computer Software
Experience
LinkedIn June 2015 - Present
LinkedIn May 2014 - Present
LinkedIn June 2012 - March 2014
Intuit January 2008 - June 2012
Medallia, Inc. June 2006 - January 2008
Ordinate Corporation / Harcourt Assessment October 2001 - June 2006
Support.com March 2000 - March 2001
GeneMachines June 1998 - March 2000
Education
Stanford University
BA
LinkedIn June 2015 - Present
LinkedIn May 2014 - Present
LinkedIn June 2012 - March 2014
Intuit January 2008 - June 2012
Medallia, Inc. June 2006 - January 2008
Ordinate Corporation / Harcourt Assessment October 2001 - June 2006
Support.com March 2000 - March 2001
GeneMachines June 1998 - March 2000
Education
Stanford University
BA
Nathan Scott Stinson Nathan Scott Stinson's Support.com Experience July 2013 - July 2014
Job Partner Support Representative at Uber
Industry Information Technology and Services
Experience
Animus Connection May 2014 - Present
Uber July 2014 - Present
Support.com July 2013 - July 2014
Staples May 2012 - May 2013
Vintage Stock April 2011 - December 2012
Juji Publishing March 2010 - December 2012
Walmart June 2010 - July 2011
Alorica May 2009 - June 2010
Skills
Computer Hardware, Computer Repair, Creative Writing, Customer Service, Information Security, IT Service Management, Microsoft Office, Mentoring, Network Administration, Windows 7, Windows XP Pro, Mac OS, Remote User Support, Team Building, Team Leadership, Windows XP, Technical Support
Education
Tulsa Community College 2010 — 2012
Information Technology
Fairborn Digital Academy 2004 — 2009
High School Diploma
Animus Connection May 2014 - Present
Uber July 2014 - Present
Support.com July 2013 - July 2014
Staples May 2012 - May 2013
Vintage Stock April 2011 - December 2012
Juji Publishing March 2010 - December 2012
Walmart June 2010 - July 2011
Alorica May 2009 - June 2010
Skills
Computer Hardware, Computer Repair, Creative Writing, Customer Service, Information Security, IT Service Management, Microsoft Office, Mentoring, Network Administration, Windows 7, Windows XP Pro, Mac OS, Remote User Support, Team Building, Team Leadership, Windows XP, Technical Support
Education
Tulsa Community College 2010 — 2012
Information Technology
Fairborn Digital Academy 2004 — 2009
High School Diploma
Jesse Hingley Jesse Hingley's Support.com Experience August 2012 - July 2013
Job IT Professional
Industry Information Technology and Services
Experience
Amherst College September 2013 - May 2014
support.com August 2012 - July 2013
UMass Amherst 2012 - 2012
Skills
Java, Windows, IT
Education
University of Massachusetts, Amherst 2008 — 2012
Bachelor's degree, Computer Science (focus in Networking)
Amherst College September 2013 - May 2014
support.com August 2012 - July 2013
UMass Amherst 2012 - 2012
Skills
Java, Windows, IT
Education
University of Massachusetts, Amherst 2008 — 2012
Bachelor's degree, Computer Science (focus in Networking)
Benjamin J Walden Benjamin J Walden's Support.com Experience May 2014 - July 2015
Job OTR Truck Driver at Earl Henderson Trucking
Industry Computer Networking
Experience
Earl Henderson Trucking August 2015 - Present
support.com May 2014 - July 2015
Subway October 2008 - May 2014
Skills
Linux, Servers, Windows Server, Software Installation, Blogging, Networking, Food Preparation, Food Service, Cashiering, ServSafe, Restaurants, Cash Register, Windows, Troubleshooting, Team Leadership, Leadership, Network Administration, Computer Hardware, Analysis, Network Security, Technical Support, Time Management, Microsoft Excel, Access, Software Documentation, Customer Service, Inventory Management, Microsoft Office, Microsoft Word, Team Building, Social Networking, Public Speaking, PowerPoint, Outlook, Active Directory, Customer Satisfaction, Windows 7, Laptops, Research, Strategic Planning, Event Planning, Firewalls, Information Technology, Problem Solving, Small Business, Coaching
Education
University of Phoenix 2013 — 2014
Associate of Arts (A.A.), Information Technology concentration in Networking
Southern Crescent Technical College 2011 — 2012
asociate's degree, networking specialist
Jackson High School 2007 — 2011
HS Diploma, Computers, English, Geometry, Algebra, Construction
Earl Henderson Trucking August 2015 - Present
support.com May 2014 - July 2015
Subway October 2008 - May 2014
Skills
Linux, Servers, Windows Server, Software Installation, Blogging, Networking, Food Preparation, Food Service, Cashiering, ServSafe, Restaurants, Cash Register, Windows, Troubleshooting, Team Leadership, Leadership, Network Administration, Computer Hardware, Analysis, Network Security, Technical Support, Time Management, Microsoft Excel, Access, Software Documentation, Customer Service, Inventory Management, Microsoft Office, Microsoft Word, Team Building, Social Networking, Public Speaking, PowerPoint, Outlook, Active Directory, Customer Satisfaction, Windows 7, Laptops, Research, Strategic Planning, Event Planning, Firewalls, Information Technology, Problem Solving, Small Business, Coaching
Education
University of Phoenix 2013 — 2014
Associate of Arts (A.A.), Information Technology concentration in Networking
Southern Crescent Technical College 2011 — 2012
asociate's degree, networking specialist
Jackson High School 2007 — 2011
HS Diploma, Computers, English, Geometry, Algebra, Construction
Aaron Rosales Aaron Rosales's Support.com Experience December 2011 - June 2012
Job Territory Sales Manager at ALLDATA
Industry Internet
Experience
ALLDATA February 2014 - Present
Alias Society May 2013 - January 2014
Orchard Valley Realtors September 2005 - May 2013
support.com December 2011 - June 2012
NetManage May 2003 - May 2005
Skills
First Time Home Buyers, Short Sales, Sellers, REO, SFR, Foreclosures, Listings, Single Family Homes, Investment Properties, Buyer Representation, Investors, Relocation, Internet Marketing ..., Event Planning, Strategic Planning, Customer Targeting, Social Media Marketing, Business to Business..., Cold-Calling, Cold Calling, Marketing Strategy, Management, Strategic Partnerships, B2B, Selling, Account Management, Online Marketing, Marketing, SaaS, Sales, Business Development, Sales Operations, New Business Development, Negotiation, Salesforce.com, Customer Service, Contract Negotiation, Sales Process, Sales Management, Social Media, Leadership, Microsoft Office, Lead Generation, Direct Sales, Team Building
Education
San Jose State University 1990 — 1993
Bachelor of Arts (B.A.), Speech Communications
De Anza Junior College 1987 — 1990
AA, Liberal Arts and Sciences/Liberal Studies
Archbishop Mitty High School 1983 — 1987
High School Diploma, General Studies
ALLDATA February 2014 - Present
Alias Society May 2013 - January 2014
Orchard Valley Realtors September 2005 - May 2013
support.com December 2011 - June 2012
NetManage May 2003 - May 2005
Skills
First Time Home Buyers, Short Sales, Sellers, REO, SFR, Foreclosures, Listings, Single Family Homes, Investment Properties, Buyer Representation, Investors, Relocation, Internet Marketing ..., Event Planning, Strategic Planning, Customer Targeting, Social Media Marketing, Business to Business..., Cold-Calling, Cold Calling, Marketing Strategy, Management, Strategic Partnerships, B2B, Selling, Account Management, Online Marketing, Marketing, SaaS, Sales, Business Development, Sales Operations, New Business Development, Negotiation, Salesforce.com, Customer Service, Contract Negotiation, Sales Process, Sales Management, Social Media, Leadership, Microsoft Office, Lead Generation, Direct Sales, Team Building
Education
San Jose State University 1990 — 1993
Bachelor of Arts (B.A.), Speech Communications
De Anza Junior College 1987 — 1990
AA, Liberal Arts and Sciences/Liberal Studies
Archbishop Mitty High School 1983 — 1987
High School Diploma, General Studies
Brian Kimball Brian Kimball's Support.com Experience May 2000 - February 2001
Job Director of Customer Solutions at FirstFuel Software
Industry Oil & Energy
Experience
California Energy Efficiency Industry Council January 2015 - Present
FirstFuel Software January 2015 - Present
Ecology Action January 2014 - December 2014
Ecology Action October 2010 - December 2013
California Public Utilities Commission May 2013 - August 2013
Ecology Action January 2005 - October 2010
iSurfTV 2001 - 2002
Support.com May 2000 - February 2001
Liberate Technologies 1998 - 2000
Taos Mountain May 1997 - June 1998
Skills
Energy Efficiency, Energy Conservation, Energy Policy, Environmental Policy, Project Management, Policy Analysis, Program Management, Renewable Energy, Energy Audits, Sustainability, Contract Negotiation, Climate Change, Environmental Awareness, Energy Management, Energy, Cleantech, Marketing, Strategic Planning, Sustainable Business, Sustainability..., Sustainable Energy
Education
Santa Clara University School of Law 2010 — 2014
Juris Doctor
University of California, Berkeley 1993 — 1997
Bachelor of Arts (B.A.)
California Energy Efficiency Industry Council January 2015 - Present
FirstFuel Software January 2015 - Present
Ecology Action January 2014 - December 2014
Ecology Action October 2010 - December 2013
California Public Utilities Commission May 2013 - August 2013
Ecology Action January 2005 - October 2010
iSurfTV 2001 - 2002
Support.com May 2000 - February 2001
Liberate Technologies 1998 - 2000
Taos Mountain May 1997 - June 1998
Skills
Energy Efficiency, Energy Conservation, Energy Policy, Environmental Policy, Project Management, Policy Analysis, Program Management, Renewable Energy, Energy Audits, Sustainability, Contract Negotiation, Climate Change, Environmental Awareness, Energy Management, Energy, Cleantech, Marketing, Strategic Planning, Sustainable Business, Sustainability..., Sustainable Energy
Education
Santa Clara University School of Law 2010 — 2014
Juris Doctor
University of California, Berkeley 1993 — 1997
Bachelor of Arts (B.A.)
Brooke Zhao Peterson Brooke Zhao Peterson's Support.com Experience May 2012 - September 2013
Job
Industry Computer Software
Experience
LG Silicon Valley Lab September 2013 - Present
support.com May 2012 - September 2013
West Valley Community Education Summer College 4 Kids Program November 2010 - May 2012
Reflect Multimedia May 2008 - May 2012
West Valley Court Reporting Site 2010 - 2010
HMT Technology Corporation 1997 - 2000
Seagate Recording Media 1996 - 1997
SRI International 1995 - 1996
Skills
HTML 5, HTML, CSS3, JavaScript, JSON, Photoshop, Illustrator, Adobe Edge, Web Development, Web Design, CSS, Wordpress, SEO, Adobe Fireworks, jQuery, Dreamweaver, Front-end, PHP, Node.js, User Interface, Google Analytics, User Interface Design
Education
Foothill College 2010 — 2012
West Valley College 2009 — 2011
A.A. In Web Design May 2011
University of Cincinnati 1990 — 1995
Ph. D.
Shanghai Jiao Tong University 1985 — 1990
B. S.
LG Silicon Valley Lab September 2013 - Present
support.com May 2012 - September 2013
West Valley Community Education Summer College 4 Kids Program November 2010 - May 2012
Reflect Multimedia May 2008 - May 2012
West Valley Court Reporting Site 2010 - 2010
HMT Technology Corporation 1997 - 2000
Seagate Recording Media 1996 - 1997
SRI International 1995 - 1996
Skills
HTML 5, HTML, CSS3, JavaScript, JSON, Photoshop, Illustrator, Adobe Edge, Web Development, Web Design, CSS, Wordpress, SEO, Adobe Fireworks, jQuery, Dreamweaver, Front-end, PHP, Node.js, User Interface, Google Analytics, User Interface Design
Education
Foothill College 2010 — 2012
West Valley College 2009 — 2011
A.A. In Web Design May 2011
University of Cincinnati 1990 — 1995
Ph. D.
Shanghai Jiao Tong University 1985 — 1990
B. S.
Jack Monroe Jack Monroe's Support.com Experience April 2014 - January 2015
Job Linux Support Technician at Granbury Solutions
Industry Information Technology and Services
Experience
Granbury Solutions June 2015 - Present
Tory Christopher Group 2009 - Present
Support.com April 2014 - January 2015
OfficeMax February 2013 - August 2013
Skills
IT Solutions, IT Service Management, CompTIA A+ Certification, Acting, Retail, Sales, Team Leadership, VoIP, Networking, Dialects, Improvisation, Technology, Customer Service, Customer Relations, Customer Support, Call Centers, Business Modeling, Remote User Support, Business Process..., Software-Package..., Shakespeare, Stage Combat, Drama, Wireless, Customer Satisfaction, Microsoft Office, Sales Management, Troubleshooting, Project Management, New Business Development, Performing Arts, Theatre, Public Speaking, Dramaturgy, Plays
Education
Paris Junior College 2014 — 2014
Network Administration, Windows Server and Citrix
Rockwall Heath High School 2012 — 2013
Mount Pleasant High School 2011 — 2012
Tarrant County College 2015 — 2016
Associate’s Degree, Network and System Administration/Administrator
Granbury Solutions June 2015 - Present
Tory Christopher Group 2009 - Present
Support.com April 2014 - January 2015
OfficeMax February 2013 - August 2013
Skills
IT Solutions, IT Service Management, CompTIA A+ Certification, Acting, Retail, Sales, Team Leadership, VoIP, Networking, Dialects, Improvisation, Technology, Customer Service, Customer Relations, Customer Support, Call Centers, Business Modeling, Remote User Support, Business Process..., Software-Package..., Shakespeare, Stage Combat, Drama, Wireless, Customer Satisfaction, Microsoft Office, Sales Management, Troubleshooting, Project Management, New Business Development, Performing Arts, Theatre, Public Speaking, Dramaturgy, Plays
Education
Paris Junior College 2014 — 2014
Network Administration, Windows Server and Citrix
Rockwall Heath High School 2012 — 2013
Mount Pleasant High School 2011 — 2012
Tarrant County College 2015 — 2016
Associate’s Degree, Network and System Administration/Administrator
Paul Vitellaro Paul Vitellaro's Support.com Experience 2013 - 2014
Job Computer Software Professional
Industry Computer Software
Experience
support.com 2013 - 2014
Skills
Technical Support, Windows XP, Computer Hardware, Operating Systems, Windows 7, Help Desk Support, Remote Troubleshooting, Internet Troubleshooting, Hardware Support, Hardware Installation, Troubleshooting, Windows, Software Installation, Customer Service, Training, Wireless Networking, Virus Removal, Computer Maintenance, Windows 8, Network Administration
Education
University of Phoenix 2010 — 2012
Associate's Degree, Information Technology, 3.88 GPA
support.com 2013 - 2014
Skills
Technical Support, Windows XP, Computer Hardware, Operating Systems, Windows 7, Help Desk Support, Remote Troubleshooting, Internet Troubleshooting, Hardware Support, Hardware Installation, Troubleshooting, Windows, Software Installation, Customer Service, Training, Wireless Networking, Virus Removal, Computer Maintenance, Windows 8, Network Administration
Education
University of Phoenix 2010 — 2012
Associate's Degree, Information Technology, 3.88 GPA
Andrew Mathias Andrew Mathias's Support.com Experience November 2011 - December 2013
Job IT Technician
Industry Information Technology and Services
Experience
Geek Squad March 2014 - Present
Support.com November 2011 - December 2013
Barrister Global Services Network September 2011 - November 2011
Belmont College November 2009 - May 2011
Skills
Computer Hardware, Malware Analysis, Cabling, Network Hardware, Network Security, Malware Removal, Ethical Hacking, Wireless Networking, Networking, Computer Software, Computer Technician, Network Technology, Customer Service, Remote Support, Computer Technical..., Windows XP, Windows Vista, Windows 7, Computer Repair, Computer Building, CISCO Networking Academy, Hardware, Operating Systems, Security, Laptops, Desktop Support, Routers, System Administration, VMware, Windows, Computer Security, Network Engineering, XP
Education
Belmont-Harrison Career Center 2007 — 2009
Diploma, PC Network/Technology
Belmont College 2009 — 2011
Non-Grad, Network Administration
University of Phoenix 2011 — 2012
Non-Grad, BSIT, Bachelors of Science in Information Technology with a concentration in Advanced Networking
Geek Squad March 2014 - Present
Support.com November 2011 - December 2013
Barrister Global Services Network September 2011 - November 2011
Belmont College November 2009 - May 2011
Skills
Computer Hardware, Malware Analysis, Cabling, Network Hardware, Network Security, Malware Removal, Ethical Hacking, Wireless Networking, Networking, Computer Software, Computer Technician, Network Technology, Customer Service, Remote Support, Computer Technical..., Windows XP, Windows Vista, Windows 7, Computer Repair, Computer Building, CISCO Networking Academy, Hardware, Operating Systems, Security, Laptops, Desktop Support, Routers, System Administration, VMware, Windows, Computer Security, Network Engineering, XP
Education
Belmont-Harrison Career Center 2007 — 2009
Diploma, PC Network/Technology
Belmont College 2009 — 2011
Non-Grad, Network Administration
University of Phoenix 2011 — 2012
Non-Grad, BSIT, Bachelors of Science in Information Technology with a concentration in Advanced Networking
Stephen Dini Stephen Dini's Support.com Experience August 2013 - Present
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Support.com August 2013 - Present
OddBunch 2013 - 2013
GameStop May 2010 - November 2011
GameStop 2010 - 2011
Wal-Mart October 2008 - July 2010
Skills
Java, JavaScript, C++, Objective-C, MySQL, Linux, HTML, CSS, Sales, Management, OS X, Windows, Troubleshooting, Databases, Android, SQL, Computer Hardware, PHP, Windows Server, IIS, Visio, Apache, Access, Web Development, Windows 7, Network Administration, Networking, Ubuntu, Visual Studio, Software Development, Unix, Operating Systems, Microsoft SQL Server, Programming
Education
Texas A&M University-Commerce 2008 — 2012
Bachelor of Science (BS), Computer Science
Spruce Creek High School 2005 — 2007
Daytona State College
General Studies; Graphic Design and IT Tracks
Support.com August 2013 - Present
OddBunch 2013 - 2013
GameStop May 2010 - November 2011
GameStop 2010 - 2011
Wal-Mart October 2008 - July 2010
Skills
Java, JavaScript, C++, Objective-C, MySQL, Linux, HTML, CSS, Sales, Management, OS X, Windows, Troubleshooting, Databases, Android, SQL, Computer Hardware, PHP, Windows Server, IIS, Visio, Apache, Access, Web Development, Windows 7, Network Administration, Networking, Ubuntu, Visual Studio, Software Development, Unix, Operating Systems, Microsoft SQL Server, Programming
Education
Texas A&M University-Commerce 2008 — 2012
Bachelor of Science (BS), Computer Science
Spruce Creek High School 2005 — 2007
Daytona State College
General Studies; Graphic Design and IT Tracks
Les Hollars Les Hollars's Support.com Experience August 2008 - March 2012
Job General Manager at Westeksys
Industry Computer Software
Experience
Westeksys March 2012 - Present
support.com August 2008 - March 2012
Lookout Services Inc July 2005 - December 2007
Rockwall Computer Company December 1997 - July 2005
The Computer Shop August 1989 - October 1997
Telos Information Systems Development May 1988 - 1989
Prior Employment January 1980 - February 1988
Skills
Enterprise Software, Troubleshooting, Call Center, Windows, Operating Systems, SaaS, Product Management, Software Documentation, Software Development, E-commerce, XP, Windows 7, Vendor Management, Computer Hardware, Team Leadership, Program Management, Customer Service, SharePoint, Hardware, Technical Support
Education
University of Maryland College Park 1984 — 1986
Computer Science
Univeristy of Maryland Far East Division 1982 — 1984
General Studies
US Navy Tech Schools 1980 — 1982
Electronics, Computers, Cryptology and Intellingence
Westeksys March 2012 - Present
support.com August 2008 - March 2012
Lookout Services Inc July 2005 - December 2007
Rockwall Computer Company December 1997 - July 2005
The Computer Shop August 1989 - October 1997
Telos Information Systems Development May 1988 - 1989
Prior Employment January 1980 - February 1988
Skills
Enterprise Software, Troubleshooting, Call Center, Windows, Operating Systems, SaaS, Product Management, Software Documentation, Software Development, E-commerce, XP, Windows 7, Vendor Management, Computer Hardware, Team Leadership, Program Management, Customer Service, SharePoint, Hardware, Technical Support
Education
University of Maryland College Park 1984 — 1986
Computer Science
Univeristy of Maryland Far East Division 1982 — 1984
General Studies
US Navy Tech Schools 1980 — 1982
Electronics, Computers, Cryptology and Intellingence
Cory Frans Cory Frans's Support.com Experience February 2015 - Present
Job Experienced IT/Broadcast/streaming media Professional
Industry Information Technology and Services
Experience
Support.com February 2015 - Present
LammTech October 2013 - January 2015
Cory Frans Consulting May 2003 - October 2013
Livestream May 2009 - April 2013
Livestream May 2009 - January 2010
GameStop June 2006 - January 2008
MacBoy February 2003 - July 2007
Skills
Streaming Media, Video Production, Digital Media, Digital Video, Web Video, Content Strategy, Video, Final Cut Pro, New Media, Live Video Streaming, System Builder, Flash, Webcasting, Media Production, Mac, Multimedia, Technical Support, Content Management, Social Media, Broadcast, Post Production, Final Cut Studio, Video Editing, Television, OS X, Microsoft Office, Desktop Application..., Live Streaming, Video Coding, Live Events, Digital Strategy, JIRA, Request Tracker, Networking, Troubleshooting, Editing, Hardware, Social Networking, Windows Server, Citrix XenApp, Citrix XenDesktop
Education
University at Buffalo 1997 — 2002
BA, Media Studies
Support.com February 2015 - Present
LammTech October 2013 - January 2015
Cory Frans Consulting May 2003 - October 2013
Livestream May 2009 - April 2013
Livestream May 2009 - January 2010
GameStop June 2006 - January 2008
MacBoy February 2003 - July 2007
Skills
Streaming Media, Video Production, Digital Media, Digital Video, Web Video, Content Strategy, Video, Final Cut Pro, New Media, Live Video Streaming, System Builder, Flash, Webcasting, Media Production, Mac, Multimedia, Technical Support, Content Management, Social Media, Broadcast, Post Production, Final Cut Studio, Video Editing, Television, OS X, Microsoft Office, Desktop Application..., Live Streaming, Video Coding, Live Events, Digital Strategy, JIRA, Request Tracker, Networking, Troubleshooting, Editing, Hardware, Social Networking, Windows Server, Citrix XenApp, Citrix XenDesktop
Education
University at Buffalo 1997 — 2002
BA, Media Studies
Stephen Rones Stephen Rones's Support.com Experience May 2012 - December 2013
Job Network Operations Center Technician at 3Points, LLC
Industry Information Technology and Services
Experience
3Points, LLC January 2014 - Present
support.com May 2012 - December 2013
ColorForge Photography May 2010 - May 2012
Panduit October 2008 - July 2011
New Horizons 2006 - 2008
City Year Greater Philadelphia 2002 - 2005
Skills
Web Design, Photography, Leadership, Photoshop, Microsoft Office, Graphic Design, Team Leadership, Social Media, Customer Service, Event Planning, Microsoft Word, Public Speaking
Education
Western Governors University 2010 — 2013
B.S. in Information Technology, Software development and web programming
University of Phoenix 2008 — 2009
A.A. in Business
3Points, LLC January 2014 - Present
support.com May 2012 - December 2013
ColorForge Photography May 2010 - May 2012
Panduit October 2008 - July 2011
New Horizons 2006 - 2008
City Year Greater Philadelphia 2002 - 2005
Skills
Web Design, Photography, Leadership, Photoshop, Microsoft Office, Graphic Design, Team Leadership, Social Media, Customer Service, Event Planning, Microsoft Word, Public Speaking
Education
Western Governors University 2010 — 2013
B.S. in Information Technology, Software development and web programming
University of Phoenix 2008 — 2009
A.A. in Business
Vikas Dharia MCP,MCTS(x4),IBM IMP, Hadoop Cert.'s Support.com Experience May 2010 - May 2011
Job Enterprise Solution Architect & Big Data Professional
Industry Computer Software
Experience
Visa April 2012 - Present
Nanosolar May 2011 - May 2012
Support.com May 2010 - May 2011
Chordiant Software July 2007 - June 2010
Microsoft January 2003 - July 2007
Skills
C#, ASP.NET, SharePoint, WCF, SQL Server 2000-2008, JavaScript, .NET, ASP.NET MVC, IIS, OOAD, Code Generation, Web Services, Design Patterns, SoapUI, Distributed Systems, Hadoop, Hive, HBase, Unit Testing, TypeMock, Microsoft SQL Server, HiveQL, PigLatin, HDinsight SDK, SDLC, Requirements Analysis, Java Enterprise Edition, Web Applications, Tableau, Maven, JSP, Spring Framework, Eclipse, Tomcat, Jenkins, Visual Studio, Integration, Software Development, Databases, MySQL, REST, Testing, Enterprise Software, Software Design, System Architecture, XML, DB2, AJAX, Enterprise Architecture, Software Engineering
Education
San Jose State University 2012 — 2016
Master of Science (M.S.), Software Engineering, A-
Visvesvaraya Technological University 1999 — 2003
Bachelors in Engineering, Computer Sciences and Engineerign
Visa April 2012 - Present
Nanosolar May 2011 - May 2012
Support.com May 2010 - May 2011
Chordiant Software July 2007 - June 2010
Microsoft January 2003 - July 2007
Skills
C#, ASP.NET, SharePoint, WCF, SQL Server 2000-2008, JavaScript, .NET, ASP.NET MVC, IIS, OOAD, Code Generation, Web Services, Design Patterns, SoapUI, Distributed Systems, Hadoop, Hive, HBase, Unit Testing, TypeMock, Microsoft SQL Server, HiveQL, PigLatin, HDinsight SDK, SDLC, Requirements Analysis, Java Enterprise Edition, Web Applications, Tableau, Maven, JSP, Spring Framework, Eclipse, Tomcat, Jenkins, Visual Studio, Integration, Software Development, Databases, MySQL, REST, Testing, Enterprise Software, Software Design, System Architecture, XML, DB2, AJAX, Enterprise Architecture, Software Engineering
Education
San Jose State University 2012 — 2016
Master of Science (M.S.), Software Engineering, A-
Visvesvaraya Technological University 1999 — 2003
Bachelors in Engineering, Computer Sciences and Engineerign
JR Dalrymple JR Dalrymple's Support.com Experience April 2008 - Present
Job Supervisor at support.com
Industry Computer Software
Experience
support.com April 2008 - Present
Isochron 2000 - 2001
Skills
Troubleshooting, Windows, Technical Support, Call Centers, Computer Hardware, Operating Systems, Windows 7, Software Documentation, HTML, Windows XP, Linux, Microsoft Office
Education
University of North Texas
Bachelor's degree, Computer Science
support.com April 2008 - Present
Isochron 2000 - 2001
Skills
Troubleshooting, Windows, Technical Support, Call Centers, Computer Hardware, Operating Systems, Windows 7, Software Documentation, HTML, Windows XP, Linux, Microsoft Office
Education
University of North Texas
Bachelor's degree, Computer Science
Craig Stermer's Support.com Experience 1999 - 2000
Job Experienced Computer Industry Executive
Industry Computer Software
Experience
Trusource Labs January 2014 - Present
Apple, Inc. September 2008 - January 2014
Motorola/Freescale Semiconductor 2004 - 2006
Matrix Alliance Consulting Group, LLC 2001 - 2004
Vignette Corp. 2000 - 2001
Support.com 1999 - 2000
Concero/PSW Technologies 1996 - 1998
Novell Inc. 1990 - 1995
MicroGate Corp. 1985 - 1990
Texas Instruments 1980 - 1986
Skills
Alliances, Professional Services, Partner Management, Contract Negotiation, Team Leadership, Cloud Computing, Team Building, Strategic Partnerships, Program Management, Enterprise Software, Integration, Channel Management, Team Management, Channel, Business Strategy, Start-ups, Strategy Development, Account Management, Customer Relations, Business Management, Sales Management, Negotiation, Enterprise Architecture, Business Alliances, Management, Leadership, Sales, Project Management, Business Development, Strategy, CRM, Customer Service, Channel Partners, Cross-functional Team..., Security, Solution Selling, Go-to-market Strategy, Product Marketing, Product Management, SaaS, Mobile Devices, Vendor Management, Salesforce.com, Business Intelligence, Pre-sales
Education
St. Edwards University
BAAS, Computer Science
Trusource Labs January 2014 - Present
Apple, Inc. September 2008 - January 2014
Motorola/Freescale Semiconductor 2004 - 2006
Matrix Alliance Consulting Group, LLC 2001 - 2004
Vignette Corp. 2000 - 2001
Support.com 1999 - 2000
Concero/PSW Technologies 1996 - 1998
Novell Inc. 1990 - 1995
MicroGate Corp. 1985 - 1990
Texas Instruments 1980 - 1986
Skills
Alliances, Professional Services, Partner Management, Contract Negotiation, Team Leadership, Cloud Computing, Team Building, Strategic Partnerships, Program Management, Enterprise Software, Integration, Channel Management, Team Management, Channel, Business Strategy, Start-ups, Strategy Development, Account Management, Customer Relations, Business Management, Sales Management, Negotiation, Enterprise Architecture, Business Alliances, Management, Leadership, Sales, Project Management, Business Development, Strategy, CRM, Customer Service, Channel Partners, Cross-functional Team..., Security, Solution Selling, Go-to-market Strategy, Product Marketing, Product Management, SaaS, Mobile Devices, Vendor Management, Salesforce.com, Business Intelligence, Pre-sales
Education
St. Edwards University
BAAS, Computer Science
Daisy Brooks's Support.com Experience January 2015 - Present
Job Motivative Visionary Sales Executive(sales growth&business devel specialist in StartUps to F500)Entrepreneurial spirited
Industry Management Consulting
Experience
Support.com January 2015 - Present
ePlanet Marketing Graphics March 2008 - December 2014
Jobfox.com Collaborative Business Solution (Online HR Software) Startup May 2007 - March 2008
FedEx Kinko's August 2003 - May 2007
Franklin Templeton Investments August 2002 - August 2004
Skills
Lead Generation, Business Development, Sales Process, Email Marketing, Account Management, Online Marketing, Selling, Management, Marketing Strategy, Salesforce.com, Public Speaking, Sales Presentations, Marketing, New Business Development, B2B, Competitive Analysis, Cold Calling, Online Advertising, Customer Acquisition, Solution Selling, Direct Sales, Budgeting, Strategic Sourcing, SPIN Sales Training, Sales Leadership..., Sales, Sales Management, Sales Operations
Education
Santa Clara University
Bachelor’s of Science in Business Administration, Marketing, Economics (minored in English Lit.)
University of Southern California
Support.com January 2015 - Present
ePlanet Marketing Graphics March 2008 - December 2014
Jobfox.com Collaborative Business Solution (Online HR Software) Startup May 2007 - March 2008
FedEx Kinko's August 2003 - May 2007
Franklin Templeton Investments August 2002 - August 2004
Skills
Lead Generation, Business Development, Sales Process, Email Marketing, Account Management, Online Marketing, Selling, Management, Marketing Strategy, Salesforce.com, Public Speaking, Sales Presentations, Marketing, New Business Development, B2B, Competitive Analysis, Cold Calling, Online Advertising, Customer Acquisition, Solution Selling, Direct Sales, Budgeting, Strategic Sourcing, SPIN Sales Training, Sales Leadership..., Sales, Sales Management, Sales Operations
Education
Santa Clara University
Bachelor’s of Science in Business Administration, Marketing, Economics (minored in English Lit.)
University of Southern California
Cat Calcagno Cat Calcagno's Support.com Experience April 2014 - Present
Job Networking Support Technician at support.com
Industry Information Technology and Services
Experience
support.com April 2014 - Present
Urbana Neighborhood Connections Center June 2012 - January 2014
UIUC Literature and Languages Library July 2012 - December 2013
Music and Performing Arts Library, University of Illinois at Urbana-Champaign July 2010 - December 2013
UIUC Business and Economics Library June 2010 - July 2012
Women's Resource Center, University of Illinois at Urbana-Champaign January 2010 - January 2012
Parkland College Library July 2009 - July 2010
Edison Middle School August 2006 - June 2007
Skills
Community Outreach, PowerPoint, Research, Higher Education, Microsoft Office, Library Reference, Library Instruction, Social Media, Cataloging, Microsoft Excel, Collection Development, Teamwork, Microsoft Word, Customer Service, HTML, CSS, Social Networking, Web Design, Blogging, Volunteer Management, Windows, Leadership, Computer Maintenance, Networking, Wireless Networking, Digital Media, JavaScript, jQuery, Accessibility, SharePoint, Database Design, TCP/IP, Subnetting, Mac OS
Education
University of Illinois at Urbana-Champaign, Graduate School of Library and Information Science 2012 — 2013
Master's degree, Library and Information Science
University of Illinois at Urbana-Champaign 2010 — 2012
Bachelor of Arts (B.A.), English Language and Literature, General
support.com April 2014 - Present
Urbana Neighborhood Connections Center June 2012 - January 2014
UIUC Literature and Languages Library July 2012 - December 2013
Music and Performing Arts Library, University of Illinois at Urbana-Champaign July 2010 - December 2013
UIUC Business and Economics Library June 2010 - July 2012
Women's Resource Center, University of Illinois at Urbana-Champaign January 2010 - January 2012
Parkland College Library July 2009 - July 2010
Edison Middle School August 2006 - June 2007
Skills
Community Outreach, PowerPoint, Research, Higher Education, Microsoft Office, Library Reference, Library Instruction, Social Media, Cataloging, Microsoft Excel, Collection Development, Teamwork, Microsoft Word, Customer Service, HTML, CSS, Social Networking, Web Design, Blogging, Volunteer Management, Windows, Leadership, Computer Maintenance, Networking, Wireless Networking, Digital Media, JavaScript, jQuery, Accessibility, SharePoint, Database Design, TCP/IP, Subnetting, Mac OS
Education
University of Illinois at Urbana-Champaign, Graduate School of Library and Information Science 2012 — 2013
Master's degree, Library and Information Science
University of Illinois at Urbana-Champaign 2010 — 2012
Bachelor of Arts (B.A.), English Language and Literature, General
D Lawrence, PMP D Lawrence, PMP's Support.com Experience April 2010 - August 2012
Job Energy Engineering (US & DS OIL) |ndustry Team Builder and Project Manager / Project Engineer
Industry Oil & Energy
Experience
SRI Technologies / GCI - General Communication, Inc. September 2012 - March 2013
Support.com April 2010 - August 2012
SRI Technologies / CH2MHILL Alaska November 2007 - July 2008
St. Edward's University August 2000 - December 2006
Prior to 1996 - Engineering Project Background in US & DS Oil/ Nuclear Energy 1979 - 1996
Skills
Negotiation, Team Building, Long-term Customer..., Computer Proficiency, Wireless Networking, Oil Industry, Project Engineering, Project Management, Project Planning, Cross-functional Team..., Computer Solutions, Cloud Computing, Computer Industry, English, Business Analysis, Wireless, Analysis, HTML, PMP, Change Management, Process Improvement, Leadership, Management, CRM
Education
Nu Solutions Consulting 2013 — 2013
3-Day In House Class, Primavera vs P6, Certificate of Attendance
PMI Anchorage Full Day AGILE Project Mgt Seminar 2008 — 2008
Cert of Attendance, Two Day INSIGHTFUL Agile Project Management training by Michael Griffiths
PMI Anchorage Full Day Project Mgt Seminar 2008 — 2008
Cert of Attendance, Neal Whittens, Let us Talk! Leadership Accountability and Professional Maturity
PMI Anchorage Full Day Project Mgt Seminar 2008 — 2008
Cert of Attendance, Neal Whittens, No Nonsense Advice for Successful Projects
PMI Austin Spring Seminar at JJ Pickle Research Center 2007 — 2007
Cert of Attendance, Advanced Risk Management (Completed)
St. Edward's University 2000 — 2006
Bachelor's Degree Computer System Management, Minor Prof. Ethics, -- Computer System Management, Ethics, Religious Studies, Anthropology, Summa cum Laude
ConsultingSolutions.Net / PM Mentors, Inc. PMI Education Provider 2005 — 2005
PMP Certification Class, PMI Project Management Professional, Class Valedictorian
St. Edward's Univ. Prof. Edu. Center 2004 — 2004
MS Classes, MS Security Clinic Hands-On Lab Applying Microsoft Security Guidance
SRI Technologies / GCI - General Communication, Inc. September 2012 - March 2013
Support.com April 2010 - August 2012
SRI Technologies / CH2MHILL Alaska November 2007 - July 2008
St. Edward's University August 2000 - December 2006
Prior to 1996 - Engineering Project Background in US & DS Oil/ Nuclear Energy 1979 - 1996
Skills
Negotiation, Team Building, Long-term Customer..., Computer Proficiency, Wireless Networking, Oil Industry, Project Engineering, Project Management, Project Planning, Cross-functional Team..., Computer Solutions, Cloud Computing, Computer Industry, English, Business Analysis, Wireless, Analysis, HTML, PMP, Change Management, Process Improvement, Leadership, Management, CRM
Education
Nu Solutions Consulting 2013 — 2013
3-Day In House Class, Primavera vs P6, Certificate of Attendance
PMI Anchorage Full Day AGILE Project Mgt Seminar 2008 — 2008
Cert of Attendance, Two Day INSIGHTFUL Agile Project Management training by Michael Griffiths
PMI Anchorage Full Day Project Mgt Seminar 2008 — 2008
Cert of Attendance, Neal Whittens, Let us Talk! Leadership Accountability and Professional Maturity
PMI Anchorage Full Day Project Mgt Seminar 2008 — 2008
Cert of Attendance, Neal Whittens, No Nonsense Advice for Successful Projects
PMI Austin Spring Seminar at JJ Pickle Research Center 2007 — 2007
Cert of Attendance, Advanced Risk Management (Completed)
St. Edward's University 2000 — 2006
Bachelor's Degree Computer System Management, Minor Prof. Ethics, -- Computer System Management, Ethics, Religious Studies, Anthropology, Summa cum Laude
ConsultingSolutions.Net / PM Mentors, Inc. PMI Education Provider 2005 — 2005
PMP Certification Class, PMI Project Management Professional, Class Valedictorian
St. Edward's Univ. Prof. Edu. Center 2004 — 2004
MS Classes, MS Security Clinic Hands-On Lab Applying Microsoft Security Guidance
Jeff Wardian Jeff Wardian's Support.com Experience June 2014 - Present
Job Client Services Technician at Support.com
Industry Computer Games
Experience
Support.com June 2014 - Present
Multiplay October 2011 - December 2013
Deer Meadows Golf Course August 2008 - August 2010
Deer Meadows Golf Course August 2008 - August 2010
Skills
Programming Languages, Logical Thinker, Markup Languages, Communication, Project Coordination, Software Project..., Social Psychology, Behavioral Neuroscience, Technical Support, Windows 7, Video Games, System Administration
Education
University of Phoenix
Bachelor’s Degree, Psychology
University of Phoenix
Associate’s Degree, Concentration in Psychology
Support.com June 2014 - Present
Multiplay October 2011 - December 2013
Deer Meadows Golf Course August 2008 - August 2010
Deer Meadows Golf Course August 2008 - August 2010
Skills
Programming Languages, Logical Thinker, Markup Languages, Communication, Project Coordination, Software Project..., Social Psychology, Behavioral Neuroscience, Technical Support, Windows 7, Video Games, System Administration
Education
University of Phoenix
Bachelor’s Degree, Psychology
University of Phoenix
Associate’s Degree, Concentration in Psychology
Steve Clarence Steve Clarence's Support.com Experience March 2015 - Present
Job Vice President of SaaS Sales at Support.com
Industry Computer Software
Experience
Support.com March 2015 - Present
Menlo Consulting July 2013 - Present
MindTouch November 2013 - March 2015
CFEngine November 2011 - September 2013
Angel.com October 2010 - November 2011
Convergys December 2004 - January 2010
Intervoice/Edify December 2004 - 2008
Global Netexchange (GNX) 2002 - 2004
Qiva, Inc 1999 - 2002
Healtheon/Web MD 1997 - 1999
Skills
Leadership, Cloud Computing, Enterprise Software, Solution Selling, SaaS, Business, Selling, Direct Sales, Strategic Partnerships, Sales Process, B2B, Management, Marketing Management, Start-ups, Mergers, Contract Negotiation, Sales, Call Centers, RFP, Management Consulting, Managed Services, New Business Development, Business Strategy, Unified Communications, Business Development, Strategy, Business Intelligence, Salesforce.com, CRM, Professional Services, Strategic Planning, Sales Management, Entrepreneurship, Software Industry, Go-to-market Strategy, Lead Generation, Product Management, Marketing Strategy, Complex Sales, Sales Operations, Channel Partners, Product Marketing, Business Alliances, Sales Enablement, Demand Generation, Telecommunications, Mobile Devices, Analytics, Partner Management, Executive Management
Education
University of California, Santa Barbara 1978 — 1982
BA, Business Economics
Matthew Davis tmobile
Support.com March 2015 - Present
Menlo Consulting July 2013 - Present
MindTouch November 2013 - March 2015
CFEngine November 2011 - September 2013
Angel.com October 2010 - November 2011
Convergys December 2004 - January 2010
Intervoice/Edify December 2004 - 2008
Global Netexchange (GNX) 2002 - 2004
Qiva, Inc 1999 - 2002
Healtheon/Web MD 1997 - 1999
Skills
Leadership, Cloud Computing, Enterprise Software, Solution Selling, SaaS, Business, Selling, Direct Sales, Strategic Partnerships, Sales Process, B2B, Management, Marketing Management, Start-ups, Mergers, Contract Negotiation, Sales, Call Centers, RFP, Management Consulting, Managed Services, New Business Development, Business Strategy, Unified Communications, Business Development, Strategy, Business Intelligence, Salesforce.com, CRM, Professional Services, Strategic Planning, Sales Management, Entrepreneurship, Software Industry, Go-to-market Strategy, Lead Generation, Product Management, Marketing Strategy, Complex Sales, Sales Operations, Channel Partners, Product Marketing, Business Alliances, Sales Enablement, Demand Generation, Telecommunications, Mobile Devices, Analytics, Partner Management, Executive Management
Education
University of California, Santa Barbara 1978 — 1982
BA, Business Economics
Matthew Davis tmobile
Ivan Pantophlet Ivan Pantophlet's Support.com Experience February 2010 - May 2011
Job Chief Technology Officer at JBI Software Inc.
Industry Information Technology and Services
Experience
JBI Software Inc. January 2015 - Present
Fantastechs September 2009 - Present
Geeks Mobile USA September 2009 - August 2011
support.com February 2010 - May 2011
Maintech June 2007 - March 2009
Decision One October 2005 - June 2007
Urban Box Office 2003 - 2005
Skills
Electronics, Soldering, Advanced SQL, Computer Hardware, Computer Repair, Computer Literate, SunOS, Sun, SunSystems, IBM Servers, Dell PowerEdge Servers, HP Proliant, Xerox, Blueprint Reading, Multimeter, Oracle, Mac OS, Cisco IOS, Troubleshooting, Joomla, System Administration, Software Installation, Wordpress, Servers, Printers, Laptops, Solaris, osCommerce, Operating Systems, Computer Maintenance, PHP, Hardware, Sun Cluster, Cabling, Test Equipment, WordPress, Cisco Technologies, DNS, Active Directory, Desktop Computers, Firewalls, Network Administration, Network Security, Networking, Router Configuration, SEO, Server Administration, Technical Support, Ubuntu, VMware
Education
University of Phoenix 2007 — 2009
United States Navy Electronics Technician Class "A" and "C" 1986 — 1987
Navy Electronics Technician 3rd Class P.O., Advanced Electronics
JBI Software Inc. January 2015 - Present
Fantastechs September 2009 - Present
Geeks Mobile USA September 2009 - August 2011
support.com February 2010 - May 2011
Maintech June 2007 - March 2009
Decision One October 2005 - June 2007
Urban Box Office 2003 - 2005
Skills
Electronics, Soldering, Advanced SQL, Computer Hardware, Computer Repair, Computer Literate, SunOS, Sun, SunSystems, IBM Servers, Dell PowerEdge Servers, HP Proliant, Xerox, Blueprint Reading, Multimeter, Oracle, Mac OS, Cisco IOS, Troubleshooting, Joomla, System Administration, Software Installation, Wordpress, Servers, Printers, Laptops, Solaris, osCommerce, Operating Systems, Computer Maintenance, PHP, Hardware, Sun Cluster, Cabling, Test Equipment, WordPress, Cisco Technologies, DNS, Active Directory, Desktop Computers, Firewalls, Network Administration, Network Security, Networking, Router Configuration, SEO, Server Administration, Technical Support, Ubuntu, VMware
Education
University of Phoenix 2007 — 2009
United States Navy Electronics Technician Class "A" and "C" 1986 — 1987
Navy Electronics Technician 3rd Class P.O., Advanced Electronics
Jill Ford (Williams) Jill Ford (Williams)'s Support.com Experience December 1999 - August 2006
Job Director of Experience Marketing at Zenoss
Industry Computer Software
Experience
Zenoss July 2015 - Present
Ford Event Marketing 2014 - Present
ProspX December 2008 - December 2014
Mirage Networks (Aquired by Trustwave) September 2006 - November 2008
Support.com December 1999 - August 2006
Tivoli Systems (Aquired by IBM) 1997 - December 1999
IntelliQuest 1993 - 1997
Skills
Lead Generation, Event Marketing, Public Relations, Direct Marketing, Start-ups, Marketing Strategy, Social Media, Marketing Communications, Enterprise Software, SaaS, Marketing Automation, Social Media Marketing, Analyst Relations, Corporate Communications, Brand Development, B2B Marketing, Email Marketing, Demand Generation, Marketing, Media Relations, Product Marketing, CRM, Online Marketing, Event Planning, Entrepreneurship, Program Management, Leadership, Management, Strategy
Education
The University of Texas 1989 — 1993
Bachelor of Journalism, Communications
Zenoss July 2015 - Present
Ford Event Marketing 2014 - Present
ProspX December 2008 - December 2014
Mirage Networks (Aquired by Trustwave) September 2006 - November 2008
Support.com December 1999 - August 2006
Tivoli Systems (Aquired by IBM) 1997 - December 1999
IntelliQuest 1993 - 1997
Skills
Lead Generation, Event Marketing, Public Relations, Direct Marketing, Start-ups, Marketing Strategy, Social Media, Marketing Communications, Enterprise Software, SaaS, Marketing Automation, Social Media Marketing, Analyst Relations, Corporate Communications, Brand Development, B2B Marketing, Email Marketing, Demand Generation, Marketing, Media Relations, Product Marketing, CRM, Online Marketing, Event Planning, Entrepreneurship, Program Management, Leadership, Management, Strategy
Education
The University of Texas 1989 — 1993
Bachelor of Journalism, Communications
Alexander Broner Alexander Broner's Support.com Experience February 2010 - October 2013
Job Onsite Technician at Barrister Global Services Network
Industry Computer Hardware
Experience
Barrister Global Services Network May 2014 - Present
BYK Project August 2011 - April 2014
support.com February 2010 - October 2013
Microsoft January 2008 - August 2009
Volt Information Sciences June 2007 - January 2008
Skills
Windows, Networking, Troubleshooting, Technical Support, Operating Systems, Windows 7, Windows XP, Software Installation, Help Desk Support, Community Organizing, Urban Planning, Transportation Planning, Bicycle Planning, Public Transport..., Pedestrian Planning, Urban Design, Site Planning, Site Plans, Land Use Planning, Land Use, Land Use Issues
Education
University of Hawaii at Manoa 2010 — 2013
Masters, Urban and Regional Planning
Barrister Global Services Network May 2014 - Present
BYK Project August 2011 - April 2014
support.com February 2010 - October 2013
Microsoft January 2008 - August 2009
Volt Information Sciences June 2007 - January 2008
Skills
Windows, Networking, Troubleshooting, Technical Support, Operating Systems, Windows 7, Windows XP, Software Installation, Help Desk Support, Community Organizing, Urban Planning, Transportation Planning, Bicycle Planning, Public Transport..., Pedestrian Planning, Urban Design, Site Planning, Site Plans, Land Use Planning, Land Use, Land Use Issues
Education
University of Hawaii at Manoa 2010 — 2013
Masters, Urban and Regional Planning
Joshua Leigh Joshua Leigh's Support.com Experience September 2008 - September 2013
Job PC Technician at Swiss Post
Industry Information Technology and Services
Experience
Swiss Post January 2014 - Present
Plum Choice September 2013 - December 2013
support.com September 2008 - September 2013
De Paul University April 2008 - June 2008
NCSBN May 2007 - February 2008
Children's Memorial Hospital February 2006 - October 2007
Skills
Information Technology, Windows, OS X, Microsoft Office, Time Management, Customer Service, Research, Public Speaking, Microsoft Excel, Photoshop, Editing, PowerPoint, Teaching, Social Media Marketing, Non-profits, Social Media
Education
University of Maine 2001 — 2005
BA, Theater
Swiss Post January 2014 - Present
Plum Choice September 2013 - December 2013
support.com September 2008 - September 2013
De Paul University April 2008 - June 2008
NCSBN May 2007 - February 2008
Children's Memorial Hospital February 2006 - October 2007
Skills
Information Technology, Windows, OS X, Microsoft Office, Time Management, Customer Service, Research, Public Speaking, Microsoft Excel, Photoshop, Editing, PowerPoint, Teaching, Social Media Marketing, Non-profits, Social Media
Education
University of Maine 2001 — 2005
BA, Theater
Greg Wrenn Greg Wrenn's Support.com Experience 2009 - Present
Job
Industry Internet
Experience
Paradigm Counsel LLP August 2015 - Present
Support.com 2009 - Present
Borland Software Corporation October 2006 - February 2009
Business Software Alliance 2006 - December 2007
Openwave Systems October 2004 - October 2006
Yahoo! Inc. June 1999 - September 2004
Adobe Systems January 1995 - June 1999
Perkins Coie LLP September 1990 - December 1994
Skills
Intellectual Property, Licensing, Corporate Governance, Litigation, Mergers, SEC reporting, Corporate Law, Commercial Litigation, Patent Litigation, Trade Secrets, Contract Negotiation, Joint Ventures, Arbitration, Civil Litigation, IT law, Dispute Resolution, Unfair Competition, Trademark Prosecution, Copyright Litigation, Due Diligence, Technology Transactions, Licensing Agreements, Securities Law, Divestitures, Internet Law, Competition Law, Technology Transfer, Intellectual Property..., Trademark Infringement, Litigation Management, Compliance, Employment Litigation, Corporate Transactions, Domain Name Disputes, Patent Strategy, Cyberlaw, Trademarks, Mergers & Acquisitions, Copyright Law, Employment Law, M&A experience, Securities Regulation, Strategic Partnerships, Software Licensing, Start-ups, Legal Compliance, International Law, Legal Advice, Privacy Law, SaaS
Education
University of California, Berkeley - School of Law 1987 — 1990
JD, Law
University of Washington 1979 — 1983
BA, Business Administration
Gonzaga Prep
Paradigm Counsel LLP August 2015 - Present
Support.com 2009 - Present
Borland Software Corporation October 2006 - February 2009
Business Software Alliance 2006 - December 2007
Openwave Systems October 2004 - October 2006
Yahoo! Inc. June 1999 - September 2004
Adobe Systems January 1995 - June 1999
Perkins Coie LLP September 1990 - December 1994
Skills
Intellectual Property, Licensing, Corporate Governance, Litigation, Mergers, SEC reporting, Corporate Law, Commercial Litigation, Patent Litigation, Trade Secrets, Contract Negotiation, Joint Ventures, Arbitration, Civil Litigation, IT law, Dispute Resolution, Unfair Competition, Trademark Prosecution, Copyright Litigation, Due Diligence, Technology Transactions, Licensing Agreements, Securities Law, Divestitures, Internet Law, Competition Law, Technology Transfer, Intellectual Property..., Trademark Infringement, Litigation Management, Compliance, Employment Litigation, Corporate Transactions, Domain Name Disputes, Patent Strategy, Cyberlaw, Trademarks, Mergers & Acquisitions, Copyright Law, Employment Law, M&A experience, Securities Regulation, Strategic Partnerships, Software Licensing, Start-ups, Legal Compliance, International Law, Legal Advice, Privacy Law, SaaS
Education
University of California, Berkeley - School of Law 1987 — 1990
JD, Law
University of Washington 1979 — 1983
BA, Business Administration
Gonzaga Prep
Lauren Crow's Support.com Experience July 2013 - October 2013
Job Student at University of Arkansas at Little Rock
Industry Information Technology and Services
Experience
Support.com July 2013 - October 2013
University of Arkansas at Little Rock September 2011 - January 2013
FJ Media September 2009 - January 2013
Skills
Microsoft Office, Project Management, Customer Service, Microsoft Excel, Microsoft Word, SQL, Leadership, HTML, PowerPoint
Education
University of Arkansas at Little Rock 2015 — 2017
Bachelor’s Degree, Business Information Systems
Support.com July 2013 - October 2013
University of Arkansas at Little Rock September 2011 - January 2013
FJ Media September 2009 - January 2013
Skills
Microsoft Office, Project Management, Customer Service, Microsoft Excel, Microsoft Word, SQL, Leadership, HTML, PowerPoint
Education
University of Arkansas at Little Rock 2015 — 2017
Bachelor’s Degree, Business Information Systems
Rebekah Coates's Support.com Experience April 2010 - December 2013
Job Senior Information Security Engineer
Industry Information Technology and Services
Experience
Blue Cross and Blue Shield of Louisiana April 2015 - Present
Lafayette General Health September 2014 - April 2015
Ochsner Health System December 2013 - September 2014
support.com April 2010 - December 2013
Michael Baker Corporation March 2007 - April 2010
FEMA September 2005 - May 2006
Skills
Windows 7, Windows, Technical Support, Windows XP, System Administration, Operating Systems, Troubleshooting, Software Documentation, Networking, SharePoint, Active Directory, Network Administration, Computer Hardware, Databases, Visio, OS X, Microsoft Office, Windows Server, Training, Servers, Hardware, Network Security, Social Networking Sites, SQL, Linux, DNS, DHCP, Java entry level, VMware vSphere, PHP entry level, Solarwinds, Information Security, Computer Network..., Security
Education
Tulane University 2011 — 2015
Bachelor of Science (BS), Computer Programming
Tulane University 2011 — 2013
Associate of Science (A.S.), Applied Computing
Blue Cross and Blue Shield of Louisiana April 2015 - Present
Lafayette General Health September 2014 - April 2015
Ochsner Health System December 2013 - September 2014
support.com April 2010 - December 2013
Michael Baker Corporation March 2007 - April 2010
FEMA September 2005 - May 2006
Skills
Windows 7, Windows, Technical Support, Windows XP, System Administration, Operating Systems, Troubleshooting, Software Documentation, Networking, SharePoint, Active Directory, Network Administration, Computer Hardware, Databases, Visio, OS X, Microsoft Office, Windows Server, Training, Servers, Hardware, Network Security, Social Networking Sites, SQL, Linux, DNS, DHCP, Java entry level, VMware vSphere, PHP entry level, Solarwinds, Information Security, Computer Network..., Security
Education
Tulane University 2011 — 2015
Bachelor of Science (BS), Computer Programming
Tulane University 2011 — 2013
Associate of Science (A.S.), Applied Computing
Gregory Schoenig, PMP, MBA, PhD Gregory Schoenig, PMP, MBA, PhD's Support.com Experience 2013 - 2014
Job Sr. Software/Systems Engineer ResearchDevelopmentIntegration, Certified Project Manager, and Business Developer
Industry Defense & Space
Experience
Virginia Tech March 2013 - Present
www.powerhop.net September 2009 - Present
USPTO August 2014 - March 2015
Support.com 2013 - 2014
BB Technical Solutions September 2007 - September 2009
SAIC August 2003 - July 2007
SRC August 2001 - August 2003
Argon ST January 1999 - August 2001
California Microwave Systems May 1998 - August 1998
LSA Photonics 1997 - 1997
Skills
Systems Engineering, C++, Testing, Integration, Program Management, System Architecture, Software Engineering, C, DoD, Embedded Systems, Java, Security, Proposal Writing, Signal Processing, VxWorks, Information Assurance, Simulations, Cloud Computing, Algorithms, Defense, Software Development, VMware, New Business Development, Project Management, Linux, Embedded Software, Radar, Perl, Digital Signal..., Earned Value Management, Requirements Analysis, Unix, Engineering Management, Requirements Management, Computer Security, Matlab, Sensors, Digital Signal..., Ethical Hacking, RedHat, Wireless, Solaris, TCP/IP, Software Project..., Network Security, Operating Systems, Technical Leadership, C4ISR, Software Design, Agile Management
Education
Virginia Polytechnic Institute and State University 2003 — 2007
Ph.D., Electrical Engineering, A
The George Washington University 2001 — 2003
M.B.A., Science, Technology, and Innovation, A
The Johns Hopkins University 2000 — 2001
M.S., Computer Science, A
The Johns Hopkins University 1999 — 2000
M.S., Electrical Engineering, A
The Johns Hopkins University 1995 — 1998
B.S., Electrical Engineering, A
Virginia Tech March 2013 - Present
www.powerhop.net September 2009 - Present
USPTO August 2014 - March 2015
Support.com 2013 - 2014
BB Technical Solutions September 2007 - September 2009
SAIC August 2003 - July 2007
SRC August 2001 - August 2003
Argon ST January 1999 - August 2001
California Microwave Systems May 1998 - August 1998
LSA Photonics 1997 - 1997
Skills
Systems Engineering, C++, Testing, Integration, Program Management, System Architecture, Software Engineering, C, DoD, Embedded Systems, Java, Security, Proposal Writing, Signal Processing, VxWorks, Information Assurance, Simulations, Cloud Computing, Algorithms, Defense, Software Development, VMware, New Business Development, Project Management, Linux, Embedded Software, Radar, Perl, Digital Signal..., Earned Value Management, Requirements Analysis, Unix, Engineering Management, Requirements Management, Computer Security, Matlab, Sensors, Digital Signal..., Ethical Hacking, RedHat, Wireless, Solaris, TCP/IP, Software Project..., Network Security, Operating Systems, Technical Leadership, C4ISR, Software Design, Agile Management
Education
Virginia Polytechnic Institute and State University 2003 — 2007
Ph.D., Electrical Engineering, A
The George Washington University 2001 — 2003
M.B.A., Science, Technology, and Innovation, A
The Johns Hopkins University 2000 — 2001
M.S., Computer Science, A
The Johns Hopkins University 1999 — 2000
M.S., Electrical Engineering, A
The Johns Hopkins University 1995 — 1998
B.S., Electrical Engineering, A
Shane Metz's Support.com Experience February 2015 - Present
Job New Hire Training Mentor at Support.com
Industry Internet
Experience
Support.com February 2015 - Present
support.com December 2012 - February 2015
Alpine Access September 2012 - December 2012
Teleflora July 2008 - August 2012
Teleflora October 2006 - July 2008
Teleflora June 2005 - October 2006
Teleflora March 2003 - January 2005
Staffmark November 2002 - March 2003
Walmart May 2002 - November 2002
Dollar Tree Stores April 2000 - April 2002
Skills
Customer Service, Escalation Resolution, Call Centers, Information Technology, Windows XP Pro, Windows Vista, Windows 7, Windows 8, Mac OS, Red Hat Linux, Fedora Core, Android, iOS, Help Desk Support, Technical Support, Technical Training, Customer Support, Software Documentation, Wireless Networking, Wireless Security, Internet Services, Marketing, Training, Microsoft Office, Microsoft Excel, Microsoft SQL Server, Software Installation, Printers, Servers, OS X, Windows XP
Education
University of Phoenix 2011 — 2013
Incomplete, Information Technology with a concentration in Advanced Networking
Westside High School 1999 — 2003
High School Diploma, General Studies
Support.com February 2015 - Present
support.com December 2012 - February 2015
Alpine Access September 2012 - December 2012
Teleflora July 2008 - August 2012
Teleflora October 2006 - July 2008
Teleflora June 2005 - October 2006
Teleflora March 2003 - January 2005
Staffmark November 2002 - March 2003
Walmart May 2002 - November 2002
Dollar Tree Stores April 2000 - April 2002
Skills
Customer Service, Escalation Resolution, Call Centers, Information Technology, Windows XP Pro, Windows Vista, Windows 7, Windows 8, Mac OS, Red Hat Linux, Fedora Core, Android, iOS, Help Desk Support, Technical Support, Technical Training, Customer Support, Software Documentation, Wireless Networking, Wireless Security, Internet Services, Marketing, Training, Microsoft Office, Microsoft Excel, Microsoft SQL Server, Software Installation, Printers, Servers, OS X, Windows XP
Education
University of Phoenix 2011 — 2013
Incomplete, Information Technology with a concentration in Advanced Networking
Westside High School 1999 — 2003
High School Diploma, General Studies
Shawn Barcus's Support.com Experience December 2014 - Present
Job At home advisor
Industry Computer Software
Experience
Support.com December 2014 - Present
Inviso June 2014 - December 2014
Best Buy March 2013 - July 2013
Jackson Hewitt November 2012 - February 2013
Protocol Global Solutions February 2012 - November 2012
Alpine Access May 2011 - December 2011
Skills
Customer Satisfaction, Technical Support, Customer Service, Troubleshooting, Computer Hardware, Networking, Windows 8, Windows 7, Adobe Photoshop, Microsoft Office, OS X, Adobe Creative Suite, Adobe Illustrator, Active Directory, Adobe InDesign, Remote Desktop, Adobe Bridge, Windows Server, Wireless Networking, Mac OS, Social Networking, Facebook, Help Desk Support, Customer Support, Information Technology, SQL, Microsoft Excel, Microsoft Word, MS Project, Point to Point, Lotus Notes, Lotus Domino, PHP, Enterprise Software, Social Skills, Windows XP Pro, VPN, Mobile Devices, Mobile Applications, Illustrator, Photoshop, Team Building, Team Leadership, Windows XP
Education
State College of Florida-Manatee-Sarasota 2013 — 2015
Associate of Science (A.S.), Graphic Design, 3.25
Osceola High School 1981 — 1985
Diploma, High School/Secondary Diplomas and Certificates
Support.com December 2014 - Present
Inviso June 2014 - December 2014
Best Buy March 2013 - July 2013
Jackson Hewitt November 2012 - February 2013
Protocol Global Solutions February 2012 - November 2012
Alpine Access May 2011 - December 2011
Skills
Customer Satisfaction, Technical Support, Customer Service, Troubleshooting, Computer Hardware, Networking, Windows 8, Windows 7, Adobe Photoshop, Microsoft Office, OS X, Adobe Creative Suite, Adobe Illustrator, Active Directory, Adobe InDesign, Remote Desktop, Adobe Bridge, Windows Server, Wireless Networking, Mac OS, Social Networking, Facebook, Help Desk Support, Customer Support, Information Technology, SQL, Microsoft Excel, Microsoft Word, MS Project, Point to Point, Lotus Notes, Lotus Domino, PHP, Enterprise Software, Social Skills, Windows XP Pro, VPN, Mobile Devices, Mobile Applications, Illustrator, Photoshop, Team Building, Team Leadership, Windows XP
Education
State College of Florida-Manatee-Sarasota 2013 — 2015
Associate of Science (A.S.), Graphic Design, 3.25
Osceola High School 1981 — 1985
Diploma, High School/Secondary Diplomas and Certificates
Tony Bartys Tony Bartys's Support.com Experience June 2014 - August 2014
Job Freelance Level Designer
Industry Computer Games
Experience
Home August 2013 - Present
Barnes & Noble October 2014 - May 2015
Support.com June 2014 - August 2014
Revana October 2013 - June 2014
Team Phobia July 2012 - March 2013
DuckPaperLizardStudio March 2012 - September 2012
Skills
Unreal Editor, UDK, CryEngine, SDK, Maya, 3ds Max, Unity, Photoshop, SAI, Sketchbook Pro, Hammer, Google Docs, Google Spreadsheets, Spreadsheets
Education
University of Advancing Technology 2011 — 2012
Game and Interactive Media Design
Home August 2013 - Present
Barnes & Noble October 2014 - May 2015
Support.com June 2014 - August 2014
Revana October 2013 - June 2014
Team Phobia July 2012 - March 2013
DuckPaperLizardStudio March 2012 - September 2012
Skills
Unreal Editor, UDK, CryEngine, SDK, Maya, 3ds Max, Unity, Photoshop, SAI, Sketchbook Pro, Hammer, Google Docs, Google Spreadsheets, Spreadsheets
Education
University of Advancing Technology 2011 — 2012
Game and Interactive Media Design
Adam Polaszewski Adam Polaszewski's Support.com Experience July 2015 - Present
Job Director of Demand Generation at Support.com
Industry Computer Software
Experience
Support.com July 2015 - Present
UpCity December 2014 - July 2015
INXPO June 2013 - December 2014
Glassdoor.com July 2011 - May 2013
CareerBuilder.com November 2004 - July 2011
Serta September 2003 - October 2004
National Power LLC August 1999 - August 2003
Skills
Email Marketing, Marketing Strategy, Lead Generation, Salesforce.com, Demand Tools (CRM..., Marketo, Integrated Marketing..., Demand Generation, Trade Show Strategy, Inbound Lead Generation, Sales Process, Live Events, Event Planning, Corporate Events, Direct Mail Campaigns, Multi-channel Campaign..., Google Analytics, Recruitment Advertising, Online Advertising, Performance Reporting, Guerrilla Marketing, Marketing Communications, Social Media Marketing, Market Research, Integrated Marketing, Strategic Partnerships, Account Management, Cold Calling, Selling, B2B, Analytics, Social Networking, B2B Marketing, Marketing, Web Marketing, Sales, CRM
Education
University of Illinois at Chicago 2002 — 2003
Minor, Small Business Consulting
University of Illinois at Chicago 2000 — 2003
BA, Management
University of Illinois at Chicago 1998 — 2003
BA, Marketing
University of Illinois at Chicago 1998 — 2003
Bachelor of Science (B.S.), Marketing & Management
Support.com July 2015 - Present
UpCity December 2014 - July 2015
INXPO June 2013 - December 2014
Glassdoor.com July 2011 - May 2013
CareerBuilder.com November 2004 - July 2011
Serta September 2003 - October 2004
National Power LLC August 1999 - August 2003
Skills
Email Marketing, Marketing Strategy, Lead Generation, Salesforce.com, Demand Tools (CRM..., Marketo, Integrated Marketing..., Demand Generation, Trade Show Strategy, Inbound Lead Generation, Sales Process, Live Events, Event Planning, Corporate Events, Direct Mail Campaigns, Multi-channel Campaign..., Google Analytics, Recruitment Advertising, Online Advertising, Performance Reporting, Guerrilla Marketing, Marketing Communications, Social Media Marketing, Market Research, Integrated Marketing, Strategic Partnerships, Account Management, Cold Calling, Selling, B2B, Analytics, Social Networking, B2B Marketing, Marketing, Web Marketing, Sales, CRM
Education
University of Illinois at Chicago 2002 — 2003
Minor, Small Business Consulting
University of Illinois at Chicago 2000 — 2003
BA, Management
University of Illinois at Chicago 1998 — 2003
BA, Marketing
University of Illinois at Chicago 1998 — 2003
Bachelor of Science (B.S.), Marketing & Management
Chad Killen Chad Killen's Support.com Experience January 2014 - March 2015
Job Apple AHA
Industry Computer Software
Experience
Apple April 2015 - Present
support.com January 2014 - March 2015
Skills
Windows, Troubleshooting, Technical Support, Operating Systems, Linux, Networking, CSS, Computer Hardware, Windows Server, Windows XP
Education
The Art Institute of Pittsburgh-Online Division 2010 — 2013
Associate's Degree, Web Design and Interactive Media, 3.9
Apple April 2015 - Present
support.com January 2014 - March 2015
Skills
Windows, Troubleshooting, Technical Support, Operating Systems, Linux, Networking, CSS, Computer Hardware, Windows Server, Windows XP
Education
The Art Institute of Pittsburgh-Online Division 2010 — 2013
Associate's Degree, Web Design and Interactive Media, 3.9
Mary J. Smith Mary J. Smith's Support.com Experience March 2015 - Present
Job Tier II Remote Service Tech at Support.com
Industry Retail
Experience
Support.com March 2015 - Present
Pinellas County Schools December 2013 - Present
The Science and Technology Innovation Center December 2011 - August 2013
ACES Tutoring September 2009 - March 2013
Starbucks Coffee Company August 2003 - September 2011
Champion-Medallion School January 2003 - August 2003
Busch’s Marketplace, Plymouth, MI: 1999-2002 June 1999 - November 2002
The Detroit Science Center May 2002 - October 2002
Skills
Mentoring, Tutoring, Customer Service, Teaching, Curriculum Design, Supervisory Skills, Word, Public Speaking, Microsoft Office, Critical Thinking, Time Management, Writing, Community Outreach, Excel, Creative Writing, Higher Education, Problem Solving, Retail, Customer Relations, Access, Team Building, Staff Development, Microsoft Word, Training, Editing, Microsoft Excel, Fundraising, Classroom
Education
St. Petersburg College 2014 — 2016
Computer Programming and Networking, Java and Javascript, 3.29
Eastern Michigan University 2001 — 2003
Elementary Education: Major-Language Arts and Minor-Applied Science Group
Schoolcraft College 1999 — 2001
Associates Degree, Liberal Arts; Arts
Plymouth Canton High School 1998 — 1999
Diploma, General Education
Support.com March 2015 - Present
Pinellas County Schools December 2013 - Present
The Science and Technology Innovation Center December 2011 - August 2013
ACES Tutoring September 2009 - March 2013
Starbucks Coffee Company August 2003 - September 2011
Champion-Medallion School January 2003 - August 2003
Busch’s Marketplace, Plymouth, MI: 1999-2002 June 1999 - November 2002
The Detroit Science Center May 2002 - October 2002
Skills
Mentoring, Tutoring, Customer Service, Teaching, Curriculum Design, Supervisory Skills, Word, Public Speaking, Microsoft Office, Critical Thinking, Time Management, Writing, Community Outreach, Excel, Creative Writing, Higher Education, Problem Solving, Retail, Customer Relations, Access, Team Building, Staff Development, Microsoft Word, Training, Editing, Microsoft Excel, Fundraising, Classroom
Education
St. Petersburg College 2014 — 2016
Computer Programming and Networking, Java and Javascript, 3.29
Eastern Michigan University 2001 — 2003
Elementary Education: Major-Language Arts and Minor-Applied Science Group
Schoolcraft College 1999 — 2001
Associates Degree, Liberal Arts; Arts
Plymouth Canton High School 1998 — 1999
Diploma, General Education
Dave Vanden Bosch Dave Vanden Bosch's Support.com Experience May 2013 - July 2014
Job Senior Site Leader at Amazon
Industry Retail
Experience
Amazon July 2015 - Present
Amazon August 2014 - July 2015
support.com May 2013 - July 2014
support.com September 2012 - May 2013
Dell 2011 - September 2012
Shaw Communications 2011 - 2011
Dell 2010 - 2011
Dell 2008 - 2010
Dell Canada 2005 - 2008
ICT Group 2002 - 2004
Skills
Customer Experience, Cross-functional Team..., Executive Management, Telecommunications, Technology..., Technology Planning, Change Management, Supply Chain Operations, Employee Engagement, Operations Management, CRM, Business Development, Management, Business Process..., Training, SaaS, Business Intelligence, Strategic Planning, Process Improvement, Coaching, Human Resources, Leadership, Six Sigma, Outsourcing, Project Management, IT Strategy, Recruiting, Integration, Talent Management, Call Centers, Start-ups, Strategy, Business Process, Team Building, Quality Assurance, Enterprise Software, Call Center, IT Service Management, Service Delivery, Team Leadership
Education
University of Guelph 1984 — 1989
Bachelor of Science in Agriculture
Amazon July 2015 - Present
Amazon August 2014 - July 2015
support.com May 2013 - July 2014
support.com September 2012 - May 2013
Dell 2011 - September 2012
Shaw Communications 2011 - 2011
Dell 2010 - 2011
Dell 2008 - 2010
Dell Canada 2005 - 2008
ICT Group 2002 - 2004
Skills
Customer Experience, Cross-functional Team..., Executive Management, Telecommunications, Technology..., Technology Planning, Change Management, Supply Chain Operations, Employee Engagement, Operations Management, CRM, Business Development, Management, Business Process..., Training, SaaS, Business Intelligence, Strategic Planning, Process Improvement, Coaching, Human Resources, Leadership, Six Sigma, Outsourcing, Project Management, IT Strategy, Recruiting, Integration, Talent Management, Call Centers, Start-ups, Strategy, Business Process, Team Building, Quality Assurance, Enterprise Software, Call Center, IT Service Management, Service Delivery, Team Leadership
Education
University of Guelph 1984 — 1989
Bachelor of Science in Agriculture
Cliff Jenkins - Security+ Certified Cliff Jenkins - Security+ Certified's Support.com Experience March 2010 - May 2012
Job CISO at SecTech
Industry Information Technology and Services
Experience
ProNet Reno April 2015 - Present
Odds On Promotions / Hole In One International October 2013 - April 2015
AT&T March 2013 - October 2013
ProNet, Reno June 2012 - March 2013
support.com March 2010 - May 2012
eSharing Corporation January 2009 - April 2009
Lockwood-Moore, Inc January 2008 - October 2008
INE, Inc January 2007 - July 2007
Western Surgical Group December 2000 - January 2007
Data Engines, Inc. / NDS Software / Homeseekers.com January 1994 - November 2000
Skills
MCDST, MCP, A+ Certified, Cisco Alumni, Security, Cisco Technologies, TCP/IP, Troubleshooting, Active Directory, Windows Server, System Administration, Operating Systems, Windows 7, Network Administration, XP, Computer Hardware, VMware, Windows, Healthcare Information..., Project Management, Microsoft Exchange, Microsoft SQL Server, DNS, DHCP, Help Desk Support, Remote Infrastructure..., Citrix Metaframe, Vulnerability Assessment, Wireless Security, Symantec Antivirus, Symantec Backup, SCO Unix, Linux System..., Mac OS, Novell Netware, DOS, CLI, Scripting, VoIP, Sonicwall, HIPAA, Break Fix, Networking, Microsoft Certified..., Wireless Networking, Routers, Software Installation, Disaster Recovery, Technical Support, Switches
Education
University of Nevada-Reno 2002 — 2019
Bachelor’s of Science, Business Administration; Information Systems
Truckee Meadows Community College 2000 — 2016
Transfer credits - Phi Theta Kappa - Associate Degree, Core and computer related, Currently at 4.0 GPA
Stanford University 2014 — 2014
Online Studies, Cryptography, Surveillance Law, 100%
ProNet Reno April 2015 - Present
Odds On Promotions / Hole In One International October 2013 - April 2015
AT&T March 2013 - October 2013
ProNet, Reno June 2012 - March 2013
support.com March 2010 - May 2012
eSharing Corporation January 2009 - April 2009
Lockwood-Moore, Inc January 2008 - October 2008
INE, Inc January 2007 - July 2007
Western Surgical Group December 2000 - January 2007
Data Engines, Inc. / NDS Software / Homeseekers.com January 1994 - November 2000
Skills
MCDST, MCP, A+ Certified, Cisco Alumni, Security, Cisco Technologies, TCP/IP, Troubleshooting, Active Directory, Windows Server, System Administration, Operating Systems, Windows 7, Network Administration, XP, Computer Hardware, VMware, Windows, Healthcare Information..., Project Management, Microsoft Exchange, Microsoft SQL Server, DNS, DHCP, Help Desk Support, Remote Infrastructure..., Citrix Metaframe, Vulnerability Assessment, Wireless Security, Symantec Antivirus, Symantec Backup, SCO Unix, Linux System..., Mac OS, Novell Netware, DOS, CLI, Scripting, VoIP, Sonicwall, HIPAA, Break Fix, Networking, Microsoft Certified..., Wireless Networking, Routers, Software Installation, Disaster Recovery, Technical Support, Switches
Education
University of Nevada-Reno 2002 — 2019
Bachelor’s of Science, Business Administration; Information Systems
Truckee Meadows Community College 2000 — 2016
Transfer credits - Phi Theta Kappa - Associate Degree, Core and computer related, Currently at 4.0 GPA
Stanford University 2014 — 2014
Online Studies, Cryptography, Surveillance Law, 100%
Laurie Jacobson Jones Laurie Jacobson Jones's Support.com Experience September 2006 - August 2008
Job Technology Executive, Operations Innovator
Industry Computer Software
Experience
East Bay Innovation Academy January 2013 - Present
Customer Zen LLC April 2012 - Present
Salesforce.com September 2010 - March 2012
Salesforce March 2008 - September 2010
Support.com September 2006 - August 2008
Embarcadero Technologies July 2005 - September 2006
PeopleSoft March 2004 - July 2005
PeopleSoft February 2001 - March 2004
PeopleSoft 2000 - 2001
PeopleSoft 1998 - 2000
Skills
Customer Success, Professional Services, Salesforce.com, Software Implementation, Quality Assurance, Enterprise Software, Call Center, SaaS, Program Management, Process Improvement, Team Building, Customer Relations, Cloud Computing, E-commerce, Product Management, Change Management, Strategic Planning, Operations Management, Business Intelligence, Cross-functional Team..., Customer Analytics, PeopleSoft, Customer Service, Customer Oriented, International Project..., Customer Satisfaction, Business Process, Leadership, Management, Strategy, CRM, IT Strategy, Call Centers, Vendor Management, Strategic Partnerships, Product Development, Customer Experience, Executive Management, Go-to-market Strategy, Outsourcing, Start-ups, Solution Selling, Sales Enablement, PaaS, People-oriented
Education
San Jose State University
BA
East Bay Innovation Academy January 2013 - Present
Customer Zen LLC April 2012 - Present
Salesforce.com September 2010 - March 2012
Salesforce March 2008 - September 2010
Support.com September 2006 - August 2008
Embarcadero Technologies July 2005 - September 2006
PeopleSoft March 2004 - July 2005
PeopleSoft February 2001 - March 2004
PeopleSoft 2000 - 2001
PeopleSoft 1998 - 2000
Skills
Customer Success, Professional Services, Salesforce.com, Software Implementation, Quality Assurance, Enterprise Software, Call Center, SaaS, Program Management, Process Improvement, Team Building, Customer Relations, Cloud Computing, E-commerce, Product Management, Change Management, Strategic Planning, Operations Management, Business Intelligence, Cross-functional Team..., Customer Analytics, PeopleSoft, Customer Service, Customer Oriented, International Project..., Customer Satisfaction, Business Process, Leadership, Management, Strategy, CRM, IT Strategy, Call Centers, Vendor Management, Strategic Partnerships, Product Development, Customer Experience, Executive Management, Go-to-market Strategy, Outsourcing, Start-ups, Solution Selling, Sales Enablement, PaaS, People-oriented
Education
San Jose State University
BA
Okera Vieira Okera Vieira's Support.com Experience January 2014 - July 2015
Job XBOX Support Technician at Sutherland Global Services
Industry Marketing and Advertising
Experience
Sutherland Global Services August 2015 - Present
support.com January 2014 - July 2015
Soft Rock March 2011 - November 2011
Starbucks Coffee Co. 2006 - 2009
Big & Tall January 2001 - January 2002
Skills
Sales, Advertising, Social Media, Social Networking, Social Media Marketing, Facebook, Project Management, Programming, New Business Development, Web Design, Web Development, Marketing, Blogging, Online Marketing, Email Marketing, WordPress, SEO, YouTube
Education
St. Petersburg College 2010 — 2016
A.S, B.A.S, Computer Programming, Specific Applications
Union County College 2000 — 2001
Certificate, Retail
Sutherland Global Services August 2015 - Present
support.com January 2014 - July 2015
Soft Rock March 2011 - November 2011
Starbucks Coffee Co. 2006 - 2009
Big & Tall January 2001 - January 2002
Skills
Sales, Advertising, Social Media, Social Networking, Social Media Marketing, Facebook, Project Management, Programming, New Business Development, Web Design, Web Development, Marketing, Blogging, Online Marketing, Email Marketing, WordPress, SEO, YouTube
Education
St. Petersburg College 2010 — 2016
A.S, B.A.S, Computer Programming, Specific Applications
Union County College 2000 — 2001
Certificate, Retail
John F Sears lll John F Sears lll's Support.com Experience February 2010 - April 2012
Job Business System Analyst at Cobb EMC
Industry Computer Software
Experience
Cobb EMC December 2014 - Present
Thompson Technologies August 2014 - Present
Apex Systems July 2012 - July 2014
Beacon Hill Staffing Group May 2012 - July 2012
Support.com February 2010 - April 2012
Ascent Services Group March 2009 - December 2009
PossibleNOW October 2008 - March 2009
Cadillac Jack January 2008 - October 2008
CompuCom August 2005 - January 2008
Skills
MS Office Suite, MS Project, Desktop Support, Project Management, Troubleshooting, Quality Assurance, CRM, SQL, Networking, Databases, Training, Computer Hardware, Visio, Software Documentation, Hardware, Microsoft SQL Server, Software Installation, Process Improvement, Active Directory, Windows Server, Vendor Management, Windows, Business Analysis, Integration, Technical Support, Microsoft Office
Education
University of Northern Colorado 1986 — 1988
Computer Science
Cobb EMC December 2014 - Present
Thompson Technologies August 2014 - Present
Apex Systems July 2012 - July 2014
Beacon Hill Staffing Group May 2012 - July 2012
Support.com February 2010 - April 2012
Ascent Services Group March 2009 - December 2009
PossibleNOW October 2008 - March 2009
Cadillac Jack January 2008 - October 2008
CompuCom August 2005 - January 2008
Skills
MS Office Suite, MS Project, Desktop Support, Project Management, Troubleshooting, Quality Assurance, CRM, SQL, Networking, Databases, Training, Computer Hardware, Visio, Software Documentation, Hardware, Microsoft SQL Server, Software Installation, Process Improvement, Active Directory, Windows Server, Vendor Management, Windows, Business Analysis, Integration, Technical Support, Microsoft Office
Education
University of Northern Colorado 1986 — 1988
Computer Science
Dale Bogardus Dale Bogardus's Support.com Experience July 2013 - January 2015
Job Mobile Technical Support at Outstanding Computer Services
Industry Information Technology and Services
Experience
Outstanding Computer Services September 2013 - Present
support.com July 2013 - January 2015
SupportSpace, Ltd. May 2011 - July 2013
Coast Guard July 2005 - July 2011
Skills
Computer Repair, Computer Hardware, Troubleshooting, Microsoft Office, Customer Service, Security, Windows 7, Inventory Management, Technical Support, Software Installation, Computer Maintenance, Network Administration, Networking, Windows, Computer Security, System Administration, XP, Malware Analysis, Spyware, Remote Access, A+ Certified, Help Desk Support, Antivirus, Laptops, Wireless Networking, Routers, Windows XP, Hardware, Virus Removal, Remote Desktop, Windows Vista, Printers, Workstations, Hardware Support, Windows XP Pro, Dell Computers, Operating Systems
Education
Southwestern Oregon Community College 2007 — 2009
Associate of Science (A.S.), Network and System Administration/Administrator
Outstanding Computer Services September 2013 - Present
support.com July 2013 - January 2015
SupportSpace, Ltd. May 2011 - July 2013
Coast Guard July 2005 - July 2011
Skills
Computer Repair, Computer Hardware, Troubleshooting, Microsoft Office, Customer Service, Security, Windows 7, Inventory Management, Technical Support, Software Installation, Computer Maintenance, Network Administration, Networking, Windows, Computer Security, System Administration, XP, Malware Analysis, Spyware, Remote Access, A+ Certified, Help Desk Support, Antivirus, Laptops, Wireless Networking, Routers, Windows XP, Hardware, Virus Removal, Remote Desktop, Windows Vista, Printers, Workstations, Hardware Support, Windows XP Pro, Dell Computers, Operating Systems
Education
Southwestern Oregon Community College 2007 — 2009
Associate of Science (A.S.), Network and System Administration/Administrator
Kenyatta Butler Kenyatta Butler's Support.com Experience March 2014 - June 2015
Job Remote Services Technician at support.com
Industry Information Technology and Services
Experience
Convergys July 2015 - Present
Support.com March 2014 - June 2015
Publix Super Markets November 2004 - October 2013
Advanced ChemDry June 2004 - October 2013
Armienti, Debellis & Whiten April 2003 - May 2004
Weber Lithography July 1989 - August 1992
Skills
Research, Public Speaking, Microsoft Office, Microsoft Word, Teaching, PowerPoint, Outlook, Microsoft Excel, Customer Service, Editing, Pizza, Ninja Skills
Education
Rasmussen College-New Port Richey 2013 — 2013
Management Information Systems, General
State University of New York College at Old Westbury 1992 — 1996
Convergys July 2015 - Present
Support.com March 2014 - June 2015
Publix Super Markets November 2004 - October 2013
Advanced ChemDry June 2004 - October 2013
Armienti, Debellis & Whiten April 2003 - May 2004
Weber Lithography July 1989 - August 1992
Skills
Research, Public Speaking, Microsoft Office, Microsoft Word, Teaching, PowerPoint, Outlook, Microsoft Excel, Customer Service, Editing, Pizza, Ninja Skills
Education
Rasmussen College-New Port Richey 2013 — 2013
Management Information Systems, General
State University of New York College at Old Westbury 1992 — 1996
Patrick Zeigler Patrick Zeigler's Support.com Experience June 2010 - August 2013
Job IT Professional
Industry Information Technology and Services
Experience
Premier Realty Group October 2012 - Present
Support.com June 2010 - August 2013
Support.com June 2010 - July 2011
Skills
Microsoft Excel, Management, Research, Microsoft Word, Microsoft Office, Business Networking, Wireless Networking, Web Design, Web Development, Visual Basic, Video Editing, Project Management, Programming, Information Technology, Microsoft SQL Server, Remote Desktop, IT Infrastructure..., Technical Support, Photoshop, HTML5, PHP, microsoft access, Networking, Databases, Help Desk Support, CRM, Database Administration, Training, Negotiation, Marketing, Sales, Customer Service, Leadership, Access
Education
University of Maine at Farmington 1998 — 1999
Computer Science / Biology
Premier Realty Group October 2012 - Present
Support.com June 2010 - August 2013
Support.com June 2010 - July 2011
Skills
Microsoft Excel, Management, Research, Microsoft Word, Microsoft Office, Business Networking, Wireless Networking, Web Design, Web Development, Visual Basic, Video Editing, Project Management, Programming, Information Technology, Microsoft SQL Server, Remote Desktop, IT Infrastructure..., Technical Support, Photoshop, HTML5, PHP, microsoft access, Networking, Databases, Help Desk Support, CRM, Database Administration, Training, Negotiation, Marketing, Sales, Customer Service, Leadership, Access
Education
University of Maine at Farmington 1998 — 1999
Computer Science / Biology
Emily Rickman's Support.com Experience July 2014 - Present
Job Vice President, Account Management at Support.com
Industry Consumer Electronics
Experience
Support.com July 2014 - Present
support.com October 2010 - June 2014
support.com January 2010 - September 2010
Circuit City March 2008 - March 2009
Circuit City March 2006 - March 2008
Circuit City November 2004 - March 2006
Circuit City November 2002 - November 2004
Cap Gemini Ernst & Young July 1999 - November 2002
Skills
Vendor Management, Strategy, Cross-functional Team..., Program Management, Product Management, Retail, Leadership, Process Improvement, Sales, Contract Negotiation, Business Strategy, Change Management, Training, Analysis, Talent Management, Communication Training, Project Management, Cross Functional Team..., Call Centers, Marketing, Customer Satisfaction, New Business Development, Marketing Strategy, Business Development, Management, Account Management
Education
Trinity University 1995 — 1999
B.S., International Business
Support.com July 2014 - Present
support.com October 2010 - June 2014
support.com January 2010 - September 2010
Circuit City March 2008 - March 2009
Circuit City March 2006 - March 2008
Circuit City November 2004 - March 2006
Circuit City November 2002 - November 2004
Cap Gemini Ernst & Young July 1999 - November 2002
Skills
Vendor Management, Strategy, Cross-functional Team..., Program Management, Product Management, Retail, Leadership, Process Improvement, Sales, Contract Negotiation, Business Strategy, Change Management, Training, Analysis, Talent Management, Communication Training, Project Management, Cross Functional Team..., Call Centers, Marketing, Customer Satisfaction, New Business Development, Marketing Strategy, Business Development, Management, Account Management
Education
Trinity University 1995 — 1999
B.S., International Business
Russell Wall Russell Wall's Support.com Experience August 2014 - Present
Job IT Contractor
Industry Information Technology and Services
Experience
Support.com August 2014 - Present
Self-employed April 2006 - Present
Netspan Inc. August 2004 - October 2005
The Small Business Authority powered by Newtek February 2005 - August 2005
Skills
3-4 years experience in..., 3-4 years experience in..., CompTIA A+ Certification, Troubleshooting, Software Installation, Networking, Integration, HTML, Windows Server, Active Directory, Windows 7, Technical Support, Routers, SAN, Remote Desktop, PHP, Computer Hardware, Servers, Windows XP, Hardware, Operating Systems, Help Desk Support
Education
Texas State Technical College Harlingen 2001 — 2004
Associate of Science (A.S.), Network Information Management
Support.com August 2014 - Present
Self-employed April 2006 - Present
Netspan Inc. August 2004 - October 2005
The Small Business Authority powered by Newtek February 2005 - August 2005
Skills
3-4 years experience in..., 3-4 years experience in..., CompTIA A+ Certification, Troubleshooting, Software Installation, Networking, Integration, HTML, Windows Server, Active Directory, Windows 7, Technical Support, Routers, SAN, Remote Desktop, PHP, Computer Hardware, Servers, Windows XP, Hardware, Operating Systems, Help Desk Support
Education
Texas State Technical College Harlingen 2001 — 2004
Associate of Science (A.S.), Network Information Management
Travis Chesnutt Travis Chesnutt's Support.com Experience November 2008 - September 2013
Job Desktop Support & SharePoint Administrator at Swift Energy Company
Industry Computer Software
Experience
Swift Energy Company March 2014 - Present
Texas PC Geeks September 2013 - March 2014
The University of Texas Health Science Center at Houston December 2013 - January 2014
Support.com November 2008 - September 2013
Community Enterprises January 2013 - March 2013
Knight Systems August 2006 - November 2008
Skills
Software Engineering, Programming, Software Design, Computer Repair, C#, C++, Javascript, Java, XNA, Visual Basic, PHP, .NET, Visual Studio, WebMatrix, Eclipse, WordPress, Drupal, SharePoint...
Education
University of Houston 2010 — 2016
Bachelor of Science (BS), Computer Science
Langham Creek High School 2000 — 2004
High School Diploma
Swift Energy Company March 2014 - Present
Texas PC Geeks September 2013 - March 2014
The University of Texas Health Science Center at Houston December 2013 - January 2014
Support.com November 2008 - September 2013
Community Enterprises January 2013 - March 2013
Knight Systems August 2006 - November 2008
Skills
Software Engineering, Programming, Software Design, Computer Repair, C#, C++, Javascript, Java, XNA, Visual Basic, PHP, .NET, Visual Studio, WebMatrix, Eclipse, WordPress, Drupal, SharePoint...
Education
University of Houston 2010 — 2016
Bachelor of Science (BS), Computer Science
Langham Creek High School 2000 — 2004
High School Diploma
Gene Breeden Gene Breeden's Support.com Experience January 2014 - September 2014
Job IT Support at Innovate Rehab & Wellness
Industry Health, Wellness and Fitness
Experience
Innovate Rehab & Wellness September 2014 - Present
Midwest Computer Teks February 2014 - Present
support.com January 2014 - September 2014
Greater Springfield Board of REALTORS June 2012 - November 2013
Tri-Lakes Board of Realtors May 2006 - May 2012
Timberland Forest Products, Inc. December 2005 - May 2006
Primary Staffing Inc. December 2004 - February 2005
Aerofil Technologies January 2004 - December 2004
Wal-Mart September 2003 - January 2004
bioMerieux 1996 - August 2002
Skills
IT Service Management, Computer Hardware, Information Technology, Mobile Technology, Computer Repair, IT Solutions, IT Operations, IT Strategy, Technical Support, Consulting, Servers, Software Installation, Security, Real Estate, Access, Management, Requirements Analysis, Troubleshooting, Windows XP, Negotiation
Education
University of Missouri-Rolla 1984 — 1989
Computer Science/Psychology
University of Missouri-Rolla 1984 — 1989
Canton R-V, Computer Science
Innovate Rehab & Wellness September 2014 - Present
Midwest Computer Teks February 2014 - Present
support.com January 2014 - September 2014
Greater Springfield Board of REALTORS June 2012 - November 2013
Tri-Lakes Board of Realtors May 2006 - May 2012
Timberland Forest Products, Inc. December 2005 - May 2006
Primary Staffing Inc. December 2004 - February 2005
Aerofil Technologies January 2004 - December 2004
Wal-Mart September 2003 - January 2004
bioMerieux 1996 - August 2002
Skills
IT Service Management, Computer Hardware, Information Technology, Mobile Technology, Computer Repair, IT Solutions, IT Operations, IT Strategy, Technical Support, Consulting, Servers, Software Installation, Security, Real Estate, Access, Management, Requirements Analysis, Troubleshooting, Windows XP, Negotiation
Education
University of Missouri-Rolla 1984 — 1989
Computer Science/Psychology
University of Missouri-Rolla 1984 — 1989
Canton R-V, Computer Science
Sean Hinkley Sean Hinkley's Support.com Experience November 2011 - December 2011
Job Sr Help Desk Analyst at Wellington Management
Industry Information Technology and Services
Experience
Northeast Permit Service 2015 - Present
Wellington Management January 2014 - Present
Wellington Management March 2013 - Present
Wellington Management August 2012 - Present
Worcester Polytechnic Institute January 2012 - 2012
support.com November 2011 - December 2011
State of Rhode Island July 2009 - September 2011
State of Rhode Island January 2006 - July 2009
Citizens Bank July 2005 - December 2005
Skills
Active Directory, Troubleshooting, Technical Support, Help Desk Support, Microsoft Exchange, Blackberry, Laptops, Printers, Software Installation, Computer Hardware, Remote Desktop, System Deployment, Information Technology, Windows 7, Microsoft Office, Disaster Recovery, XP, Windows Server, Customer Service, Windows, Blackberry Enterprise..., Outlook, Citrix, Norton Ghost, Desktop Computers, iPhone, Call Centers, Office 2010, Exchange 2010/2007/2003, Access, Mac OS, Apple Safari, iOS, Mobile Devices, Avaya Site..., Active Directory..., Batch Files, Command Prompt, DOS commands, Technical Training, Government, ServiceNow, Boxtone, Filenet, Office 2013, Word 2010, Excel 2010, Team Leadership, Employee Training, Windows 8
Education
Western Governors University 2015 — 2017
Bachelor’s Degree, BS Information Science - Secuirty
Southern New Hampshire University 2012 — 2016
BS Information Science, Cyber Security
Charles Sturt University 2013 — 2013
Certificate CISSP Prep Course, CISSP
YearUP 2005 — 2006
Certificate, General IT
Northeast Permit Service 2015 - Present
Wellington Management January 2014 - Present
Wellington Management March 2013 - Present
Wellington Management August 2012 - Present
Worcester Polytechnic Institute January 2012 - 2012
support.com November 2011 - December 2011
State of Rhode Island July 2009 - September 2011
State of Rhode Island January 2006 - July 2009
Citizens Bank July 2005 - December 2005
Skills
Active Directory, Troubleshooting, Technical Support, Help Desk Support, Microsoft Exchange, Blackberry, Laptops, Printers, Software Installation, Computer Hardware, Remote Desktop, System Deployment, Information Technology, Windows 7, Microsoft Office, Disaster Recovery, XP, Windows Server, Customer Service, Windows, Blackberry Enterprise..., Outlook, Citrix, Norton Ghost, Desktop Computers, iPhone, Call Centers, Office 2010, Exchange 2010/2007/2003, Access, Mac OS, Apple Safari, iOS, Mobile Devices, Avaya Site..., Active Directory..., Batch Files, Command Prompt, DOS commands, Technical Training, Government, ServiceNow, Boxtone, Filenet, Office 2013, Word 2010, Excel 2010, Team Leadership, Employee Training, Windows 8
Education
Western Governors University 2015 — 2017
Bachelor’s Degree, BS Information Science - Secuirty
Southern New Hampshire University 2012 — 2016
BS Information Science, Cyber Security
Charles Sturt University 2013 — 2013
Certificate CISSP Prep Course, CISSP
YearUP 2005 — 2006
Certificate, General IT
Leigh Corry Leigh Corry's Support.com Experience October 2012 - Present
Job Solutions Engineer / Personal Technology Expert at Support.com
Industry Computer Hardware
Experience
support.com October 2012 - Present
Career Solutions International March 2007 - March 2012
Smart Guys Computers October 2004 - February 2007
GameStop June 2003 - October 2004
Skills
Artistry, Graphic Design, Web Design, Network Engineering, Wireless Networking, Network Design, Wireless Network Design
Education
Valencia Community College 2010 — 2012
Computer Engineering
Seminole Community College 2005 — 2008
Associate of Arts, Graphic and Web Design
support.com October 2012 - Present
Career Solutions International March 2007 - March 2012
Smart Guys Computers October 2004 - February 2007
GameStop June 2003 - October 2004
Skills
Artistry, Graphic Design, Web Design, Network Engineering, Wireless Networking, Network Design, Wireless Network Design
Education
Valencia Community College 2010 — 2012
Computer Engineering
Seminole Community College 2005 — 2008
Associate of Arts, Graphic and Web Design
Lyndon Pohl Lyndon Pohl's Support.com Experience May 2008 - May 2009
Job Director of Sales and Marketing
Industry Consumer Goods
Experience
Eevelle March 2015 - Present
Eevelle December 2012 - Present
Non Profits August 2009 - Present
Eevelle May 2012 - December 2012
www September 2009 - May 2012
support.com May 2008 - May 2009
YourTechOnline.com (acquired by support.com) January 2007 - April 2008
YourTechOnline.com November 2003 - January 2007
MacLean Group Marketing April 2001 - November 2003
Phantom Mfg Intl January 1999 - April 2001
Skills
Online Marketing, Messaging, PPC, SEM, CPM, SEO, CPL, Web Project Management, Software Project..., Online Advertising, Business Performance..., Strategy, Lead Generation, Marketing Strategy, E-commerce, Strategic Partnerships, Marketing Management, Marketing, B2B, Brand Development, Affiliate Marketing, Business Development, Advertising, Content Strategy, Web Marketing
Education
Trinity Western University
Bachelor of Business Administration
Eevelle March 2015 - Present
Eevelle December 2012 - Present
Non Profits August 2009 - Present
Eevelle May 2012 - December 2012
www September 2009 - May 2012
support.com May 2008 - May 2009
YourTechOnline.com (acquired by support.com) January 2007 - April 2008
YourTechOnline.com November 2003 - January 2007
MacLean Group Marketing April 2001 - November 2003
Phantom Mfg Intl January 1999 - April 2001
Skills
Online Marketing, Messaging, PPC, SEM, CPM, SEO, CPL, Web Project Management, Software Project..., Online Advertising, Business Performance..., Strategy, Lead Generation, Marketing Strategy, E-commerce, Strategic Partnerships, Marketing Management, Marketing, B2B, Brand Development, Affiliate Marketing, Business Development, Advertising, Content Strategy, Web Marketing
Education
Trinity Western University
Bachelor of Business Administration
Patrick Zeigler Patrick Zeigler's Support.com Experience June 2010 - August 2013
Job Quality Assurance Analyst at Support.com
Industry Computer Software
Experience
Premier Realty Group 2013 - Present
support.com June 2010 - August 2013
support.com June 2010 - June 2011
Patrick Stracuzzi Real Estate Team, Inc October 2003 - September 2010
Skills
Integration, Networking, Quality Assurance, Marketing, Windows Server, Windows 7, Windows, CRM, iPad, Network Administration, Wireless Networking, Internal Communications, Drip Marketing, Email Marketing, Email Strategy, HTML 5, CSS, Heavy Lifting, Project Management, People Skills, TCP/IP, VoIP, Web Analytics, Data Analysis, Analytics, SEO, Technical Support, Windows XP, Management
Education
University of Maine 1997 — 1998
Computer Science / Biology
Premier Realty Group 2013 - Present
support.com June 2010 - August 2013
support.com June 2010 - June 2011
Patrick Stracuzzi Real Estate Team, Inc October 2003 - September 2010
Skills
Integration, Networking, Quality Assurance, Marketing, Windows Server, Windows 7, Windows, CRM, iPad, Network Administration, Wireless Networking, Internal Communications, Drip Marketing, Email Marketing, Email Strategy, HTML 5, CSS, Heavy Lifting, Project Management, People Skills, TCP/IP, VoIP, Web Analytics, Data Analysis, Analytics, SEO, Technical Support, Windows XP, Management
Education
University of Maine 1997 — 1998
Computer Science / Biology
Gurpreet Bal Gurpreet Bal's Support.com Experience January 2015 - March 2015
Job Sales Associate at Larry H. Miller Dealerships
Industry Food & Beverages
Experience
GD inc. August 2011 - Present
Support.com January 2015 - March 2015
Workin.com June 2014 - August 2014
Dick's Hillsboro Oregon December 2013 - April 2014
wells ave clinic November 2012 - April 2013
Subway September 2012 - April 2013
Genghis grill November 2010 - March 2013
Skills
Computer Hardware, Computer Repair, Computer Software..., Car Repair, Compliance, HIPAA, OSHA Record Keeping, Web Design, Microsoft Word, Microsoft Excel, Hand Drafting, Drawing, Photoshop, Electronics Repair, Customer Service, Sales, Microsoft Office, Customer Satisfaction, Marketing, Training
Education
Truckee Meadows Community College 2015 — 2016
Networking/Server Tech-AAS, Network and System Administration/Administrator
Truckee Meadows Community College 2010 — 2012
Associate's degree, Automobile/Automotive Mechanics Technology/Technician
University of Nevada-Reno 2007 — 2010
Under Graduate Transfered to TMCC, Mechanical Engineering
GD inc. August 2011 - Present
Support.com January 2015 - March 2015
Workin.com June 2014 - August 2014
Dick's Hillsboro Oregon December 2013 - April 2014
wells ave clinic November 2012 - April 2013
Subway September 2012 - April 2013
Genghis grill November 2010 - March 2013
Skills
Computer Hardware, Computer Repair, Computer Software..., Car Repair, Compliance, HIPAA, OSHA Record Keeping, Web Design, Microsoft Word, Microsoft Excel, Hand Drafting, Drawing, Photoshop, Electronics Repair, Customer Service, Sales, Microsoft Office, Customer Satisfaction, Marketing, Training
Education
Truckee Meadows Community College 2015 — 2016
Networking/Server Tech-AAS, Network and System Administration/Administrator
Truckee Meadows Community College 2010 — 2012
Associate's degree, Automobile/Automotive Mechanics Technology/Technician
University of Nevada-Reno 2007 — 2010
Under Graduate Transfered to TMCC, Mechanical Engineering
Oindrila Dhar Oindrila Dhar's Support.com Experience August 2013 - November 2013
Job HRIS at Cypress Semiconductor Corporation
Industry Human Resources
Experience
Cypress Semiconductor Corporation September 2015 - Present
Synaptics September 2014 - June 2015
Apple December 2013 - July 2014
support.com August 2013 - November 2013
Synaptics February 2013 - July 2013
Solix Technologies August 2010 - January 2013
CMC Ltd May 2000 - December 2001
Skills
Talent Acquisition, Employee Relations, HRIS, Onboarding, Human Resources, Recruiting, Performance Management, Talent Management, Deferred Compensation, Technical Recruiting, Applicant Tracking..., Temporary Placement, Change Management, New Hire Orientations
Education
University of California, Santa Cruz 2009 — 2010
HRM, HRM
Calcutta University 1997 — 2000
B.Com, Major in Accountancy
Cypress Semiconductor Corporation September 2015 - Present
Synaptics September 2014 - June 2015
Apple December 2013 - July 2014
support.com August 2013 - November 2013
Synaptics February 2013 - July 2013
Solix Technologies August 2010 - January 2013
CMC Ltd May 2000 - December 2001
Skills
Talent Acquisition, Employee Relations, HRIS, Onboarding, Human Resources, Recruiting, Performance Management, Talent Management, Deferred Compensation, Technical Recruiting, Applicant Tracking..., Temporary Placement, Change Management, New Hire Orientations
Education
University of California, Santa Cruz 2009 — 2010
HRM, HRM
Calcutta University 1997 — 2000
B.Com, Major in Accountancy
Lampros Liontos's Support.com Experience May 2010 — December 2013
Job Penguin Producer
Industry Telecommunications
Experience
support.com May 2010 — December 2013
Apollo Group February 2005 — December 2009
Skills
Voice Over, Technical Writing, OS X, Networking, Troubleshooting, Computer Hardware, Technical Support, Windows 7, Linux, Operating Systems, Windows, Network Administration, XP, TCP/IP, Servers, Audio Engineering, Video Editing, Help Desk Support, DNS, Software Documentation, Software Installation, System Administration, VPN, Security, Windows Vista, Professional Audio, Firewalls, DHCP, Information Technology, Windows XP, Hardware, Windows Server, Internet Security, Internet, Virus Removal, Customer Service, Customer Retention, Customer Oriented, Ubuntu
Education
Youngstown State University 2014 — 2017
Bachelor of Arts, Telecommunications Technology/Technician, 3.5
University of Phoenix 2006 — 2010
Associate of Arts (A.A.), Information Technology, 3.35
support.com May 2010 — December 2013
Apollo Group February 2005 — December 2009
Skills
Voice Over, Technical Writing, OS X, Networking, Troubleshooting, Computer Hardware, Technical Support, Windows 7, Linux, Operating Systems, Windows, Network Administration, XP, TCP/IP, Servers, Audio Engineering, Video Editing, Help Desk Support, DNS, Software Documentation, Software Installation, System Administration, VPN, Security, Windows Vista, Professional Audio, Firewalls, DHCP, Information Technology, Windows XP, Hardware, Windows Server, Internet Security, Internet, Virus Removal, Customer Service, Customer Retention, Customer Oriented, Ubuntu
Education
Youngstown State University 2014 — 2017
Bachelor of Arts, Telecommunications Technology/Technician, 3.5
University of Phoenix 2006 — 2010
Associate of Arts (A.A.), Information Technology, 3.35
Leodis Scott's Support.com Experience December 2014 - September 2015
Job Network Engineer at Computer Science Corporation
Industry Information Technology and Services
Experience
CSC September 2015 - Present
Support.com December 2014 - September 2015
Skills
Network Security, Network Design, Technical Support, Information Technology, Information Assurance, Wireless Networking
Education
University of Maryland University College 2015 — 2018
Master of Science (MS), Computer and Information Systems Security/Information Assurance
Southern Illinois University, Carbondale 2010 — 2014
Bachelor of Fine Arts (BFA), Design and Visual Communications, General
CSC September 2015 - Present
Support.com December 2014 - September 2015
Skills
Network Security, Network Design, Technical Support, Information Technology, Information Assurance, Wireless Networking
Education
University of Maryland University College 2015 — 2018
Master of Science (MS), Computer and Information Systems Security/Information Assurance
Southern Illinois University, Carbondale 2010 — 2014
Bachelor of Fine Arts (BFA), Design and Visual Communications, General
Bethany Poole Bethany Poole's Support.com Experience November 2014 - Present
Job Remote Service Technician at Support.com
Industry Writing and Editing
Experience
Support.com November 2014 - Present
Skills
Social Media, Research, Editing, Customer Service, Microsoft Office, Teaching, Blogging, Creative Writing
Education
Southwest Georgia Technical College 2011 — 2014
Associate of Arts and Sciences (AAS), Network Specialist
Support.com November 2014 - Present
Skills
Social Media, Research, Editing, Customer Service, Microsoft Office, Teaching, Blogging, Creative Writing
Education
Southwest Georgia Technical College 2011 — 2014
Associate of Arts and Sciences (AAS), Network Specialist
joseph dangler joseph dangler's Support.com Experience August 2013 - Present
Job Technical Support & Programmer at XcelData, Inc.
Industry Computer Software
Experience
XcelData, Inc. June 2015 - Present
XcelData, Inc. June 2015 - Present
Support.com August 2013 - Present
Total Site Support.com September 2013 - June 2015
Westwood College of Technology August 2009 - March 2014
Herbalife May 2013 - June 2013
A-Abbot Locksmith February 2013 - May 2013
Pacific Sales Kitchen, Bath & Electronics October 2012 - January 2013
The Coca-Cola Company May 2012 - September 2012
Krispy Kreme May 2010 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Windows, Teaching, Budgets, C++, C, Public Speaking, Editing, Strategic Planning, Java, Negotiation, Quality Assurance, Teamwork, Time Management, Team Leadership, Technical Support, Sales
Education
Westwood College-Anaheim 2009 — 2012
Taft College 2007 — 2009
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
XcelData, Inc. June 2015 - Present
XcelData, Inc. June 2015 - Present
Support.com August 2013 - Present
Total Site Support.com September 2013 - June 2015
Westwood College of Technology August 2009 - March 2014
Herbalife May 2013 - June 2013
A-Abbot Locksmith February 2013 - May 2013
Pacific Sales Kitchen, Bath & Electronics October 2012 - January 2013
The Coca-Cola Company May 2012 - September 2012
Krispy Kreme May 2010 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Windows, Teaching, Budgets, C++, C, Public Speaking, Editing, Strategic Planning, Java, Negotiation, Quality Assurance, Teamwork, Time Management, Team Leadership, Technical Support, Sales
Education
Westwood College-Anaheim 2009 — 2012
Taft College 2007 — 2009
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Joanne Kanow's Support.com Experience April 2000 - October 2000
Job Retired at Out And About
Industry Computer Software
Experience
Out And About Software Project ManagerEchelon CorporationJanuary 2001 - October 2007
Support.com April 2000 - October 2000
Lucent/Octel 1994 - 2000
VMX/OPCOM 1987 - 1994
ROLM Corporation 1976 - 1987
Education
University of California, Berkeley
Mathematics
Out And About Software Project ManagerEchelon CorporationJanuary 2001 - October 2007
Support.com April 2000 - October 2000
Lucent/Octel 1994 - 2000
VMX/OPCOM 1987 - 1994
ROLM Corporation 1976 - 1987
Education
University of California, Berkeley
Mathematics
Matt Boisen's Support.com Experience December 2009 - August 2012
Job Sr. Corporate Counsel, Sr. Director of Compliance
Industry Computer Software
Experience
Blucora August 2012 - Present
Support.com December 2009 - August 2012
Xeriton Corporation (acquired by NASDAQ: SPRT) February 2006 - December 2009
drugstore.com, inc. November 2004 - February 2006
Seattle University School of Law - Professor Gregory Silverman May 2004 - November 2004
Skills
Licensing, Intellectual Property, E-commerce, Contract Negotiation, Product Management, Legal Writing, Mergers & Acquisitions, Leadership, Due Diligence, Software Licensing, Privacy Law, Management, Analysis, Strategic Partnerships, Corporate Law
Education
Seattle University School of Law 2003 — 2006
JD
University of Washington 1998 — 2002
BA, Business - Information Systems
Blucora August 2012 - Present
Support.com December 2009 - August 2012
Xeriton Corporation (acquired by NASDAQ: SPRT) February 2006 - December 2009
drugstore.com, inc. November 2004 - February 2006
Seattle University School of Law - Professor Gregory Silverman May 2004 - November 2004
Skills
Licensing, Intellectual Property, E-commerce, Contract Negotiation, Product Management, Legal Writing, Mergers & Acquisitions, Leadership, Due Diligence, Software Licensing, Privacy Law, Management, Analysis, Strategic Partnerships, Corporate Law
Education
Seattle University School of Law 2003 — 2006
JD
University of Washington 1998 — 2002
BA, Business - Information Systems
Brian Gardner's Support.com Experience October 2010 - August 2013
Job Group Product Manager at Intuit
Industry Computer Software
Experience
Intuit November 2013 - Present
Level Up Analytics (acquired by Intuit) August 2013 - November 2013
Support.com October 2010 - August 2013
Support.com September 2007 - May 2011
Bain & Company October 2004 - August 2007
Skills
Segmentation, Cross-functional Team..., Strategic Planning, Product Management, Valuation, Competitive Analysis, Marketing Strategy, Market Analysis, Business Development, Business Strategy, Management, Strategy, CRM, Program Management, Leadership, E-commerce, Analytics, Consulting, Start-ups
Education
Stanford University 1998 — 2004
PhD, Physics
University of Toronto 1993 — 1997
Bachelor of Science (BS), Mathematics and Physics
Humberside Collegiate Institute 1988 — 1993
Intuit November 2013 - Present
Level Up Analytics (acquired by Intuit) August 2013 - November 2013
Support.com October 2010 - August 2013
Support.com September 2007 - May 2011
Bain & Company October 2004 - August 2007
Skills
Segmentation, Cross-functional Team..., Strategic Planning, Product Management, Valuation, Competitive Analysis, Marketing Strategy, Market Analysis, Business Development, Business Strategy, Management, Strategy, CRM, Program Management, Leadership, E-commerce, Analytics, Consulting, Start-ups
Education
Stanford University 1998 — 2004
PhD, Physics
University of Toronto 1993 — 1997
Bachelor of Science (BS), Mathematics and Physics
Humberside Collegiate Institute 1988 — 1993
Paul Bruso's Support.com Experience May 2008 - September 2014
Job VP of Finance at Boost Media
Industry Computer Software
Experience
Boost Media September 2014 - Present
support.com May 2008 - September 2014
TrinityWest Partners, Inc. 2006 - 2007
CA Technologies 2005 - 2006
Niku 1999 - 2005
Nasan Corporation 1997 - 1998
Skills
SaaS, Start-ups, Enterprise Software, Salesforce.com, Mergers & Acquisitions, Strategic Partnerships, Product Management, Competitive Analysis, Business Development, Cross-functional Team..., Strategic Planning, Executive Management, Business Intelligence, Analytics, Financial Modeling, Strategic Financial..., Strategy, Financial Planning
Education
University of San Francisco 1998 — 2003
MBA, Finance
University of San Diego 1993 — 1997
BBA, MBA, Finance
Boost Media September 2014 - Present
support.com May 2008 - September 2014
TrinityWest Partners, Inc. 2006 - 2007
CA Technologies 2005 - 2006
Niku 1999 - 2005
Nasan Corporation 1997 - 1998
Skills
SaaS, Start-ups, Enterprise Software, Salesforce.com, Mergers & Acquisitions, Strategic Partnerships, Product Management, Competitive Analysis, Business Development, Cross-functional Team..., Strategic Planning, Executive Management, Business Intelligence, Analytics, Financial Modeling, Strategic Financial..., Strategy, Financial Planning
Education
University of San Francisco 1998 — 2003
MBA, Finance
University of San Diego 1993 — 1997
BBA, MBA, Finance
Eric Dorsey's Support.com Experience February 2010 - Present
Job Solutions Engineer
Industry Computer & Network Security
Experience
support.com February 2010 - Present
American Radiology Services October 2006 - January 2010
International Oncology Network April 2005 - June 2006
ABSG 2005 - 2006
Education
Towson University 1978 — 1982
support.com February 2010 - Present
American Radiology Services October 2006 - January 2010
International Oncology Network April 2005 - June 2006
ABSG 2005 - 2006
Education
Towson University 1978 — 1982
Kendra Fumai's Support.com Experience October 2007 - June 2014
Job
Industry Computer Software
Experience
salesforce.com June 2014 - Present
Support.com October 2007 - June 2014
Avistar Communications December 2003 - October 2007
Xtime September 2001 - December 2003
Deloitte Consulting Group April 1996 - April 1999
Skills
Product Management, SaaS, Agile, Product Development, Product Strategy, Enterprise Software, Product Marketing, E-commerce, Start-ups, Account Management, Agile Methodologies, Strategic Partnerships, Cloud Computing, Go-to-market Strategy, Scrum, Management, CRM, Strategy, Mobile Devices
Education
University of California, Los Angeles - The Anderson School of Management 2000 — 2001
MBA
Virginia Polytechnic Institute and State University 1992 — 1996
B.S, Industrial & Systems Engineering
salesforce.com June 2014 - Present
Support.com October 2007 - June 2014
Avistar Communications December 2003 - October 2007
Xtime September 2001 - December 2003
Deloitte Consulting Group April 1996 - April 1999
Skills
Product Management, SaaS, Agile, Product Development, Product Strategy, Enterprise Software, Product Marketing, E-commerce, Start-ups, Account Management, Agile Methodologies, Strategic Partnerships, Cloud Computing, Go-to-market Strategy, Scrum, Management, CRM, Strategy, Mobile Devices
Education
University of California, Los Angeles - The Anderson School of Management 2000 — 2001
MBA
Virginia Polytechnic Institute and State University 1992 — 1996
B.S, Industrial & Systems Engineering
Daniel Tulloh's Support.com Experience January 2014 - May 2014
Job Technical Support Analyst at Fastenal
Industry Computer Software
Experience
Fastenal May 2014 - Present
support.com January 2014 - May 2014
Monopolize Social Media Inc April 2013 - May 2014
Dan is IT January 2010 - May 2014
support.com September 2013 - December 2013
Bentley Systems May 2008 - July 2009
Common Point Inc. 2004 - 2008
ShadowSupport, Inc. December 2001 - September 2003
Siemens Corporation February 2001 - December 2001
Efficient Networks, Inc. May 2000 - February 2001
Skills
Computer Music, Music Production, Video Editing, Composition, Video Production, C++, Visual Basic, Microsoft Visual Studio, Windows Server, Windows 7, Windows 8, Windows XP Pro, Troubleshooting, Internet Troubleshooting, Debugging, Computer Assembly, Computer Repair, Remote Administration, Linux, Start-ups, C, Hardware, Visual Studio, Software Installation, Web Marketing, WordPress, Unix, Servers, Web Development, Web Design, Software Engineering, OS X, SQL, Music, Networking, C#, Java, Security, System Administration, Agile Methodologies, Python, Windows, Software Development, Microsoft SQL Server, Guitar, Website Development, Technical Support, Apache, CRM, Testing
Education
Training Camp 2006 — 2006
Certified Ethical Hacker, Ethical Hacking
Unitek 2003 — 2003
MCSE, MCSA, Windows 2000
Sonoma State University 1992 — 1996
BA, Music Composition
Fremont High School 1988 — 1992
High School Diploma, Music
Fastenal May 2014 - Present
support.com January 2014 - May 2014
Monopolize Social Media Inc April 2013 - May 2014
Dan is IT January 2010 - May 2014
support.com September 2013 - December 2013
Bentley Systems May 2008 - July 2009
Common Point Inc. 2004 - 2008
ShadowSupport, Inc. December 2001 - September 2003
Siemens Corporation February 2001 - December 2001
Efficient Networks, Inc. May 2000 - February 2001
Skills
Computer Music, Music Production, Video Editing, Composition, Video Production, C++, Visual Basic, Microsoft Visual Studio, Windows Server, Windows 7, Windows 8, Windows XP Pro, Troubleshooting, Internet Troubleshooting, Debugging, Computer Assembly, Computer Repair, Remote Administration, Linux, Start-ups, C, Hardware, Visual Studio, Software Installation, Web Marketing, WordPress, Unix, Servers, Web Development, Web Design, Software Engineering, OS X, SQL, Music, Networking, C#, Java, Security, System Administration, Agile Methodologies, Python, Windows, Software Development, Microsoft SQL Server, Guitar, Website Development, Technical Support, Apache, CRM, Testing
Education
Training Camp 2006 — 2006
Certified Ethical Hacker, Ethical Hacking
Unitek 2003 — 2003
MCSE, MCSA, Windows 2000
Sonoma State University 1992 — 1996
BA, Music Composition
Fremont High School 1988 — 1992
High School Diploma, Music
Gustavo Ortlieb's Support.com Experience August 2008 - Present
Job Solutions Center Supervisor at support.com
Industry Information Technology and Services
Experience
support.com August 2008 - Present
Unisys December 2000 - August 2011
texas department of criminal justice 1998 - 1999
Skills
Troubleshooting, Help Desk Support, VMware, SaaS, Computer Hardware, SharePoint, Technical Support, Disaster Recovery, Supervisory Skills, Customer Oriented, Supervisory Experience, Staff Supervision, Quality Control, Quality Auditing, Timesheet, Productivity, Multilingual, Customer Service, Customer Support, Team Leadership, Team Management, Team-oriented, Customer Escalation..., Escalations Management, Escalation Resolution, Hardware Support, Wireless Networking, Networking, Windows 7, ITIL, Network Administration, Operating Systems, Call Centers, IT Service Management, System Deployment, Servers, Virtualization, Network Security, Unix, XP, Hardware
Education
The University of Texas at Austin 1993 — 1995
support.com August 2008 - Present
Unisys December 2000 - August 2011
texas department of criminal justice 1998 - 1999
Skills
Troubleshooting, Help Desk Support, VMware, SaaS, Computer Hardware, SharePoint, Technical Support, Disaster Recovery, Supervisory Skills, Customer Oriented, Supervisory Experience, Staff Supervision, Quality Control, Quality Auditing, Timesheet, Productivity, Multilingual, Customer Service, Customer Support, Team Leadership, Team Management, Team-oriented, Customer Escalation..., Escalations Management, Escalation Resolution, Hardware Support, Wireless Networking, Networking, Windows 7, ITIL, Network Administration, Operating Systems, Call Centers, IT Service Management, System Deployment, Servers, Virtualization, Network Security, Unix, XP, Hardware
Education
The University of Texas at Austin 1993 — 1995
Maxim Charles's Support.com Experience March 2010 - May 2011
Job System Administrator Lead Consultant Owner
Industry Information Technology and Services
Experience
Sequential Computer Solutions October 2006 - Present
Beverly Computer January 2011 - July 2012
support.com March 2010 - May 2011
Amherst Computerworks September 2003 - October 2006
Skills
Windows Server, Web Design, Windows Server 2008, Active Directory, Servers, User Interface Design, Operating Systems, Troubleshooting, Software Installation, Windows, Remote Desktop, Microsoft Office, Windows 7, Computer Hardware, Routers, Network Administration, Antivirus, XP, Wireless Networking, Microsoft Exchange, Computer Repair, Windows XP, Hardware, DNS, Technical Support, Networking, DHCP
Education
University of Massachusetts, Amherst 1995 — 2000
BS
Sequential Computer Solutions October 2006 - Present
Beverly Computer January 2011 - July 2012
support.com March 2010 - May 2011
Amherst Computerworks September 2003 - October 2006
Skills
Windows Server, Web Design, Windows Server 2008, Active Directory, Servers, User Interface Design, Operating Systems, Troubleshooting, Software Installation, Windows, Remote Desktop, Microsoft Office, Windows 7, Computer Hardware, Routers, Network Administration, Antivirus, XP, Wireless Networking, Microsoft Exchange, Computer Repair, Windows XP, Hardware, DNS, Technical Support, Networking, DHCP
Education
University of Massachusetts, Amherst 1995 — 2000
BS
Rana Naboulsi's Support.com Experience November 2007 - January 2014
Job Sr. Revenue Accountant/Analyst at JDSU
Industry Computer & Network Security
Experience
JDSU September 2014 - Present
JDSU March 2014 - September 2014
support.com November 2007 - January 2014
SupportSoft November 2006 - November 2007
SupportSoft November 2005 - November 2006
Shutterfly Inc. November 2004 - October 2005
Skills
SEC filings, Revenue Recognition, Financial Reporting, Accounting, Account Reconciliation, Professional Services, GAAP, Customer Service
Education
San Jose State University 1993 — 1996
Bachelor's degree, Accounting
JDSU September 2014 - Present
JDSU March 2014 - September 2014
support.com November 2007 - January 2014
SupportSoft November 2006 - November 2007
SupportSoft November 2005 - November 2006
Shutterfly Inc. November 2004 - October 2005
Skills
SEC filings, Revenue Recognition, Financial Reporting, Accounting, Account Reconciliation, Professional Services, GAAP, Customer Service
Education
San Jose State University 1993 — 1996
Bachelor's degree, Accounting
Barbara M. Evans's Support.com Experience August 2011 - 2014
Job Program Manager
Industry Internet
Experience
support.com August 2011 - 2014
Leverage Marketing March 2008 - August 2011
360training 2007 - 2007
Builder Homesite 2006 - 2007
Coldwell Banker United 2004 - 2006
Skills
Microsoft Excel, Online Advertising, Marketing, Online Marketing, Marketing Strategy
Education
The University of Texas at Austin
support.com August 2011 - 2014
Leverage Marketing March 2008 - August 2011
360training 2007 - 2007
Builder Homesite 2006 - 2007
Coldwell Banker United 2004 - 2006
Skills
Microsoft Excel, Online Advertising, Marketing, Online Marketing, Marketing Strategy
Education
The University of Texas at Austin
Josh Granof's Support.com Experience January 2012 - April 2014
Job Technology Entrepreneur
Industry Information Technology and Services
Experience
Support.com January 2012 - April 2014
RightHand IT August 2004 - January 2012
Performance Health Technologies September 2002 - August 2004
Skills
Early-stage Startups, Business Strategy, Microsoft Exchange, Windows Server, Active Directory, System Deployment, Cloud Computing, Virtualization, Cisco Technologies, Team Leadership, VoIP, Firewalls, Enterprise Software, Disaster Recovery, Data Center, VMware, Security, SaaS, Network Design, Managed Services, LAN-WAN, Wireless Networking, VPN, Network Security, Servers, Network Administration, WAN, Hardware, Computer Hardware
Education
University of Colorado Boulder 1998 — 2003
Bachelor of Science (B.S.), Engineering
Support.com January 2012 - April 2014
RightHand IT August 2004 - January 2012
Performance Health Technologies September 2002 - August 2004
Skills
Early-stage Startups, Business Strategy, Microsoft Exchange, Windows Server, Active Directory, System Deployment, Cloud Computing, Virtualization, Cisco Technologies, Team Leadership, VoIP, Firewalls, Enterprise Software, Disaster Recovery, Data Center, VMware, Security, SaaS, Network Design, Managed Services, LAN-WAN, Wireless Networking, VPN, Network Security, Servers, Network Administration, WAN, Hardware, Computer Hardware
Education
University of Colorado Boulder 1998 — 2003
Bachelor of Science (B.S.), Engineering
Curtis Simpson's Support.com Experience September 2013 - Present
Job Business Technology Expert at support.com
Industry Information Technology and Services
Experience
support.com September 2013 - Present
support.com January 2012 - Present
Precision Camera November 2007 - February 2011
Valley Communications August 2007 - October 2007
Smith and Wesson April 2007 - August 2007
Skills
Troubleshooting, Network Administration, Help Desk Support, Microsoft Exchange, Technical Support, CCNA, Microsoft Certified..., Information Technology, Security+, Network+, Networking, Windows, A+, Access, Microsoft Office, Computer Repair, Virus Removal, Remote Desktop, Laptops, XP, Sonicwall, Printers, Windows 7, Antivirus, Group Policy
Education
New Horizons 2007 — 2008
Certifications, IT Security
Springfield Technical Community College 2007 — 2007
Certifcations, Desktop Support Specialist
support.com September 2013 - Present
support.com January 2012 - Present
Precision Camera November 2007 - February 2011
Valley Communications August 2007 - October 2007
Smith and Wesson April 2007 - August 2007
Skills
Troubleshooting, Network Administration, Help Desk Support, Microsoft Exchange, Technical Support, CCNA, Microsoft Certified..., Information Technology, Security+, Network+, Networking, Windows, A+, Access, Microsoft Office, Computer Repair, Virus Removal, Remote Desktop, Laptops, XP, Sonicwall, Printers, Windows 7, Antivirus, Group Policy
Education
New Horizons 2007 — 2008
Certifications, IT Security
Springfield Technical Community College 2007 — 2007
Certifcations, Desktop Support Specialist
Sushil Rudranath's Support.com Experience March 2015 - Present
Job Level 2 Technician Xfinity Home at Support.com
Industry Computer Hardware
Experience
Support.com March 2015 - Present
support.com May 2014 - February 2015
Staples September 2013 - May 2014
Staples Business Depot August 2008 - September 2013
Chartered Law Firm of Aubin Wade Robinson April 2005 - September 2007
Skills
Computer Repair, Troubleshooting, HP, Customer Service, Networking, Inventory Management, Retail, Leadership, Time Management, Sales, Team Leadership, Negotiation, CompTIA A+
Education
University of Florida - Fredric G. Levin College of Law 1998 — 2001
Juris Doctor, Law
Support.com March 2015 - Present
support.com May 2014 - February 2015
Staples September 2013 - May 2014
Staples Business Depot August 2008 - September 2013
Chartered Law Firm of Aubin Wade Robinson April 2005 - September 2007
Skills
Computer Repair, Troubleshooting, HP, Customer Service, Networking, Inventory Management, Retail, Leadership, Time Management, Sales, Team Leadership, Negotiation, CompTIA A+
Education
University of Florida - Fredric G. Levin College of Law 1998 — 2001
Juris Doctor, Law
Scott Henley's Support.com Experience December 2008 - June 2012
Job Supervisor at Comcast
Industry Computer & Network Security
Experience
Comcast June 2012 - Present
Support.com December 2008 - June 2012
Hammond & Associates March 2008 - November 2008
NRCC November 2007 - March 2008
Skills
Microsoft Office, windows 8, Windows 7, Windows Vista, Windows XP Pro, Virus Removal, Remote Troubleshooting, Help Desk Support, XP, Windows, Active Directory, Technical Support, OS X, Computer Repair, Political Campaigns, Windows XP, VoIP, Troubleshooting, Telecommunications, Customer Service, Leadership, Networking, Vendor Management
Education
University of Northern Colorado 2003 — 2007
Bachelor of Arts, Economics
University of Northern Colorado 2003 — 2007
Bachelor of Arts, Political Science
Comcast June 2012 - Present
Support.com December 2008 - June 2012
Hammond & Associates March 2008 - November 2008
NRCC November 2007 - March 2008
Skills
Microsoft Office, windows 8, Windows 7, Windows Vista, Windows XP Pro, Virus Removal, Remote Troubleshooting, Help Desk Support, XP, Windows, Active Directory, Technical Support, OS X, Computer Repair, Political Campaigns, Windows XP, VoIP, Troubleshooting, Telecommunications, Customer Service, Leadership, Networking, Vendor Management
Education
University of Northern Colorado 2003 — 2007
Bachelor of Arts, Economics
University of Northern Colorado 2003 — 2007
Bachelor of Arts, Political Science
Siddig Bushara's Support.com Experience August 2010 - August 2012
Job Senior Service Engineer at Gulf Medical Co Ltd
Industry Information Technology and Services
Experience
Gulf Medical Co Ltd August 2012 - Present
support.com August 2010 - August 2012
support.com January 2008 - August 2010
OMIC December 2004 - January 2008
VidaMed, Inc August 1999 - April 2002
Skills
Operating Systems, Technical Support, XP, Troubleshooting, Vendor Management, Windows 7, Windows Server, TCP/IP, Computer Hardware, Help Desk Support, Network Administration, Windows, Microsoft SQL Server, Active Directory
Education
University of Pune 1994 — 1996
Masters, Computer Management
University of Pune 1991 — 1994
Bachelor, Business Administration
Gulf Medical Co Ltd August 2012 - Present
support.com August 2010 - August 2012
support.com January 2008 - August 2010
OMIC December 2004 - January 2008
VidaMed, Inc August 1999 - April 2002
Skills
Operating Systems, Technical Support, XP, Troubleshooting, Vendor Management, Windows 7, Windows Server, TCP/IP, Computer Hardware, Help Desk Support, Network Administration, Windows, Microsoft SQL Server, Active Directory
Education
University of Pune 1994 — 1996
Masters, Computer Management
University of Pune 1991 — 1994
Bachelor, Business Administration
Tom Oare's Support.com Experience July 2015 - Present
Job Manager Contact Center Critical Systems at Support.com
Industry Computer Software
Experience
Support.com July 2015 - Present
Support.com September 2013 - July 2015
Alorica September 2008 - September 2013
Alorica October 2004 - September 2008
DecisionOne 2002 - 2005
Skills
Vendor Management, Process Improvement, Call Center, Unix, Change Management, Program Management, BPO, Workforce Management, Coaching, Customer Experience, Call Centers, Strategic Planning, CRM, Leadership, Customer Satisfaction, Team Leadership, Training, Telecommunications, Troubleshooting, Business Process..., Technical Support, Performance Management, Service Delivery, Software Documentation, Business Analysis, Call Center Development, Cross-functional Team..., Management, Contact Centers, Outsourcing, Avaya, Employee Management, Quality Assurance, ACD, Team Building, Team Management, Database Administration, Integration, Analysis, Databases, SQL
Education
University of Phoenix 2006 — 2008
MBA, Masters of Business Administration
University of Phoenix 2004 — 2006
Bachelor's degree, Information Technology
Support.com July 2015 - Present
Support.com September 2013 - July 2015
Alorica September 2008 - September 2013
Alorica October 2004 - September 2008
DecisionOne 2002 - 2005
Skills
Vendor Management, Process Improvement, Call Center, Unix, Change Management, Program Management, BPO, Workforce Management, Coaching, Customer Experience, Call Centers, Strategic Planning, CRM, Leadership, Customer Satisfaction, Team Leadership, Training, Telecommunications, Troubleshooting, Business Process..., Technical Support, Performance Management, Service Delivery, Software Documentation, Business Analysis, Call Center Development, Cross-functional Team..., Management, Contact Centers, Outsourcing, Avaya, Employee Management, Quality Assurance, ACD, Team Building, Team Management, Database Administration, Integration, Analysis, Databases, SQL
Education
University of Phoenix 2006 — 2008
MBA, Masters of Business Administration
University of Phoenix 2004 — 2006
Bachelor's degree, Information Technology
Cathy Young's Support.com Experience September 2014 - Present
Job Senior Command Center Analyst at Support.com
Industry Information Technology and Services
Experience
Support.com September 2014 - Present
Con March 2014 - September 2014
support.com September 2013 - February 2014
support.com May 2013 - September 2013
support.com August 2011 - May 2013
support.com June 2008 - September 2011
Naval Systems Inc. September 2005 - December 2007
Intergraph April 2004 - July 2005
Resource Management Concepts, Inc. October 2002 - April 2004
Skills
Technical Support, Servers, Linux, SharePoint, Software Documentation, Troubleshooting, Hardware, System Administration, Software Installation, Security, Microsoft SQL Server, Help Desk Support, Windows, OS X, Wireless Networking, SQL, Laptops, Operating Systems, Networking, Computer Hardware, Windows XP, Windows 7
Education
University of Maryland University College 2007 — 2011
M.S., Technology Management
University of Maryland University College 2001 — 2002
B.S., Computer and Information Science
Support.com September 2014 - Present
Con March 2014 - September 2014
support.com September 2013 - February 2014
support.com May 2013 - September 2013
support.com August 2011 - May 2013
support.com June 2008 - September 2011
Naval Systems Inc. September 2005 - December 2007
Intergraph April 2004 - July 2005
Resource Management Concepts, Inc. October 2002 - April 2004
Skills
Technical Support, Servers, Linux, SharePoint, Software Documentation, Troubleshooting, Hardware, System Administration, Software Installation, Security, Microsoft SQL Server, Help Desk Support, Windows, OS X, Wireless Networking, SQL, Laptops, Operating Systems, Networking, Computer Hardware, Windows XP, Windows 7
Education
University of Maryland University College 2007 — 2011
M.S., Technology Management
University of Maryland University College 2001 — 2002
B.S., Computer and Information Science
Nathan Anastasoff's Support.com Experience April 2012 - May 2014
Job Corporate Controller at Simply Hired
Industry Accounting
Experience
Simply Hired June 2014 - Present
support.com April 2012 - May 2014
Ernst & Young July 2010 - January 2012
Ernst & Young August 2006 - July 2010
Education
University of New Hampshire -- Peter T. Paul College of Business and Economics 2001 — 2006
Masters of Science, Accounting
Simply Hired June 2014 - Present
support.com April 2012 - May 2014
Ernst & Young July 2010 - January 2012
Ernst & Young August 2006 - July 2010
Education
University of New Hampshire -- Peter T. Paul College of Business and Economics 2001 — 2006
Masters of Science, Accounting
Ken Chiang's Support.com Experience June 1999 - March 2001
Job Manager, Inside Sales Account Manager at Elekta
Industry Medical Devices
Experience
Elekta May 2010 - Present
Elekta September 2003 - April 2010
Stentor/Philips May 2001 - April 2003
support.com June 1999 - March 2001
Extensity 1997 - 1999
John Hancock Life Insurance Company (U.S.A.) 1988 - 1991
Skills
Medical Devices, Radiation Therapy, Account Management, Capital Equipment, Healthcare, Market Development, Oncology, Product Launch, Product Management, Sales, Salesforce.com, Cross-functional Team..., Healthcare Information...
Education
University of California, Berkeley 1983 — 1988
BA, Applied Mathematics
The Athenian School
Elekta May 2010 - Present
Elekta September 2003 - April 2010
Stentor/Philips May 2001 - April 2003
support.com June 1999 - March 2001
Extensity 1997 - 1999
John Hancock Life Insurance Company (U.S.A.) 1988 - 1991
Skills
Medical Devices, Radiation Therapy, Account Management, Capital Equipment, Healthcare, Market Development, Oncology, Product Launch, Product Management, Sales, Salesforce.com, Cross-functional Team..., Healthcare Information...
Education
University of California, Berkeley 1983 — 1988
BA, Applied Mathematics
The Athenian School
George Lovelace's Support.com Experience January 2010 - December 2013
Job Desktop Support Technician
Industry Internet
Experience
teleNetwork February 2014 - Present
support.com January 2010 - December 2013
Internet America July 2007 - March 2011
Verizon November 2006 - April 2007
Telvista November 2005 - November 2006
Invisible Fence 2004 - 2006
Adjusters Supply Company 1975 - 2005
Adjusters Supply Company January 1985 - January 2004
Skills
Troubleshooting, Customer Service, Windows, Telecommunications, Help Desk Support, Team Leadership, Network Security, Databases, Computer Hardware, Microsoft Office, Networking, Technical Writing, Software Installation, Technical Support, Routers, Wireless Networking, Operating Systems, Firewalls, OS X, Switches, Windows 7, Microsoft Exchange, Computer Repair, Active Directory, Network Administration, System Administration, Windows Server, Software Documentation, Wireless, Cisco Technologies, VPN, TCP/IP, Laptops, Security, DNS, Hardware, Servers
Education
North Texas State University 1968 — 1970
coursework, Advertising Art
University of North Texas 1968 — 1970
Business
Texas A&M University 1967 — 1968
Biology
Texas A&M University 1967 — 1968
Bachelor Degree, Biology
teleNetwork February 2014 - Present
support.com January 2010 - December 2013
Internet America July 2007 - March 2011
Verizon November 2006 - April 2007
Telvista November 2005 - November 2006
Invisible Fence 2004 - 2006
Adjusters Supply Company 1975 - 2005
Adjusters Supply Company January 1985 - January 2004
Skills
Troubleshooting, Customer Service, Windows, Telecommunications, Help Desk Support, Team Leadership, Network Security, Databases, Computer Hardware, Microsoft Office, Networking, Technical Writing, Software Installation, Technical Support, Routers, Wireless Networking, Operating Systems, Firewalls, OS X, Switches, Windows 7, Microsoft Exchange, Computer Repair, Active Directory, Network Administration, System Administration, Windows Server, Software Documentation, Wireless, Cisco Technologies, VPN, TCP/IP, Laptops, Security, DNS, Hardware, Servers
Education
North Texas State University 1968 — 1970
coursework, Advertising Art
University of North Texas 1968 — 1970
Business
Texas A&M University 1967 — 1968
Biology
Texas A&M University 1967 — 1968
Bachelor Degree, Biology
Paul Just's Support.com Experience November 2010 - June 2012
Job Call Center Transformational Specialist
Industry Management Consulting
Experience
The Metelak Group July 2012 - Present
support.com November 2010 - June 2012
SEI LLC November 2002 - June 2010
Bernco March 1999 - November 2002
Northern Tool + Equipment September 1997 - March 1999
Zurich North America April 1995 - August 1997
Deluxe Corporation 1983 - 1995
Skills
Call Center Development, Start-ups, Sales Operations, Strategy, Management, Leadership, Program Management, Training, Selling, Change Management, Sales, Call Centers, Customer Satisfaction, Management Consulting, Entrepreneurship, Coaching, Customer Retention, CRM, Customer Service
Education
The University of North Dakota 1979 — 1983
BS, Business Administration
The University of North Dakota 1979 — 1983
The Metelak Group July 2012 - Present
support.com November 2010 - June 2012
SEI LLC November 2002 - June 2010
Bernco March 1999 - November 2002
Northern Tool + Equipment September 1997 - March 1999
Zurich North America April 1995 - August 1997
Deluxe Corporation 1983 - 1995
Skills
Call Center Development, Start-ups, Sales Operations, Strategy, Management, Leadership, Program Management, Training, Selling, Change Management, Sales, Call Centers, Customer Satisfaction, Management Consulting, Entrepreneurship, Coaching, Customer Retention, CRM, Customer Service
Education
The University of North Dakota 1979 — 1983
BS, Business Administration
The University of North Dakota 1979 — 1983
Dan De Backer's Support.com Experience April 2010 - September 2011
Job IT Manager at Frontier Mechanical, Inc.
Industry Construction
Experience
Frontier Mechanical, Inc. November 2007 - Present
Frontier Mechanical, Inc. November 2007 - Present
support.com April 2010 - September 2011
Progressive Data Solutions 2002 - 2009
Genesys Conferencing, Inc. July 2002 - August 2005
Echostar March 2000 - July 2001
MShow.com 1996 - 2000
Skills
Security, System Administration, VPN, Firewalls, Management, Networking, Switches, Technical Support, Operating Systems, Testing, Training, Software Installation, Call Centers, Product Development, Budgets, Group Policy, Help Desk Support, Blackberry Enterprise..., Mobile Devices, Computer Security
Education
University of Colorado at Boulder 1985 — 1989
B.A., Communications
Frontier Mechanical, Inc. November 2007 - Present
Frontier Mechanical, Inc. November 2007 - Present
support.com April 2010 - September 2011
Progressive Data Solutions 2002 - 2009
Genesys Conferencing, Inc. July 2002 - August 2005
Echostar March 2000 - July 2001
MShow.com 1996 - 2000
Skills
Security, System Administration, VPN, Firewalls, Management, Networking, Switches, Technical Support, Operating Systems, Testing, Training, Software Installation, Call Centers, Product Development, Budgets, Group Policy, Help Desk Support, Blackberry Enterprise..., Mobile Devices, Computer Security
Education
University of Colorado at Boulder 1985 — 1989
B.A., Communications
Guillermo Paxton's Support.com Experience March 2010 - June 2012
Job Author of The Plaza
Industry Entertainment
Experience
No Frills Buffalo Press March 2011 - Present
support.com March 2010 - June 2012
Institute of Reading Development February 2010 - June 2010
Kent H. Landsberg March 2007 - September 2009
College Loan Corporation 2002 - 2006
Skills
Cost Reduction, Automation, Corrugated, Folding Cartons, Retail Packaging, Writing, Bilingual-Spanish, Bilingual, Networking, Storytelling, Call Centers, Published Author, Customer Service, Training, Cold Calling, Software Documentation, Social Networking, Technical Writing, Copywriting, Scripting, Facebook, Creative Writing, Blogging, Proofreading
Education
The University of New Mexico 1996 — 1999
Bachelor, Psychology
New Mexico Military Institute 1985 — 1989
No Frills Buffalo Press March 2011 - Present
support.com March 2010 - June 2012
Institute of Reading Development February 2010 - June 2010
Kent H. Landsberg March 2007 - September 2009
College Loan Corporation 2002 - 2006
Skills
Cost Reduction, Automation, Corrugated, Folding Cartons, Retail Packaging, Writing, Bilingual-Spanish, Bilingual, Networking, Storytelling, Call Centers, Published Author, Customer Service, Training, Cold Calling, Software Documentation, Social Networking, Technical Writing, Copywriting, Scripting, Facebook, Creative Writing, Blogging, Proofreading
Education
The University of New Mexico 1996 — 1999
Bachelor, Psychology
New Mexico Military Institute 1985 — 1989
Mari Malone's Support.com Experience October 2011 - December 2013
Job CNA at Tabatha Healthcare
Industry Information Technology and Services
Experience
Currently Unemployed CNATabatha HealthcareJune 2013 - Present
support.com October 2011 - December 2013
Community Connections Inc April 2006 - October 2011
Skills
VMware, Agile Methodologies, Malware Analysis, Cloud Computing, iSCSI, SaaS, TCP/IP, Linux, Enterprise Software, Integration, Hardware, Operating Systems, Security
Education
Southeast Community College 2012 — 2015
ADN
Currently Unemployed CNATabatha HealthcareJune 2013 - Present
support.com October 2011 - December 2013
Community Connections Inc April 2006 - October 2011
Skills
VMware, Agile Methodologies, Malware Analysis, Cloud Computing, iSCSI, SaaS, TCP/IP, Linux, Enterprise Software, Integration, Hardware, Operating Systems, Security
Education
Southeast Community College 2012 — 2015
ADN
Aveek Roy's Support.com Experience June 2011 - October 2013
Job Technical Support Engineer at Schneider Electric
Industry Information Technology and Services
Experience
Schneider Electric October 2013 - Present
support.com June 2011 - October 2013
teleNetwork Inc September 2005 - October 2006
Skills
Wonderware Indusoft, Embedded Systems, Technical Support, Industrial Control, Malware Removal, Python, SCADA, HMI, Embedded Software, Modbus, Microsoft SQL Server, Oracle Siebel, Microsoft Dynamics, Vbscript, SQL, x86 Assembly, HTML, CSS, PHP, JavaScript, Java, C++, Github, Linux, Windows Server, Windows CE, Windows Embedded, Mac OS, Android, iOS, Autoruns, Process Explorer, Remote Access, VirtualBox, VMware, Microsoft Office, Outlook, Wireless Networking, Networking, Customer Service, EtherNet/IP, Twincat, OPC UA, CAN, BACnet, PostgreSQL, Active Directory, Wireshark
Education
The University of Texas at Austin 2004 — 2010
Schneider Electric October 2013 - Present
support.com June 2011 - October 2013
teleNetwork Inc September 2005 - October 2006
Skills
Wonderware Indusoft, Embedded Systems, Technical Support, Industrial Control, Malware Removal, Python, SCADA, HMI, Embedded Software, Modbus, Microsoft SQL Server, Oracle Siebel, Microsoft Dynamics, Vbscript, SQL, x86 Assembly, HTML, CSS, PHP, JavaScript, Java, C++, Github, Linux, Windows Server, Windows CE, Windows Embedded, Mac OS, Android, iOS, Autoruns, Process Explorer, Remote Access, VirtualBox, VMware, Microsoft Office, Outlook, Wireless Networking, Networking, Customer Service, EtherNet/IP, Twincat, OPC UA, CAN, BACnet, PostgreSQL, Active Directory, Wireshark
Education
The University of Texas at Austin 2004 — 2010
Roop K. Lakkaraju's Support.com Experience October 2013 - Present
Job EVP, Chief Operating Officer & Chief Financial Officer at Support.com
Industry Computer Software
Experience
Support.com October 2013 - Present
Quantros June 2011 - October 2013
2Wire, Inc. December 2007 - October 2010
Solectron 2002 - 2007
Safeguard Scientifics 1999 - 2002
PricewaterhouseCoopers 1995 - 1999
Grant Thornton LLP January 1993 - October 1995
Skills
Leadership, Management, Internal Controls, Revenue Recognition, Financial Reporting, Auditing, Finance, Financial Analysis, Cross-functional Team..., Supply Chain, Financial Modeling, Forecasting, Manufacturing, Process Improvement, Mergers, Start-ups, Business Development, M&A execution, Sarbanes-Oxley Act, Mergers & Acquisitions, Business Strategy, Strategic Planning, Strategy, IPO, SEC filings, Venture Capital, Team Building, Acquisition Integration
Education
San Jose State University 1990 — 1992
BS, Business Administration/Accounting
Support.com October 2013 - Present
Quantros June 2011 - October 2013
2Wire, Inc. December 2007 - October 2010
Solectron 2002 - 2007
Safeguard Scientifics 1999 - 2002
PricewaterhouseCoopers 1995 - 1999
Grant Thornton LLP January 1993 - October 1995
Skills
Leadership, Management, Internal Controls, Revenue Recognition, Financial Reporting, Auditing, Finance, Financial Analysis, Cross-functional Team..., Supply Chain, Financial Modeling, Forecasting, Manufacturing, Process Improvement, Mergers, Start-ups, Business Development, M&A execution, Sarbanes-Oxley Act, Mergers & Acquisitions, Business Strategy, Strategic Planning, Strategy, IPO, SEC filings, Venture Capital, Team Building, Acquisition Integration
Education
San Jose State University 1990 — 1992
BS, Business Administration/Accounting
Catherine Zurita's Support.com Experience May 2011 - June 2012
Job Team Lead at PlumChoice
Industry Information Technology and Services
Experience
PlumChoice June 2013 - Present
PlumChoice November 2012 - June 2013
Capital One July 2012 - October 2012
support.com May 2011 - June 2012
J.Lodge March 2009 - May 2011
Cartus Corp April 2008 - September 2008
Washington Consulting Group March 2006 - December 2007
Adecco Group March 2002 - October 2002
Adecco Group January 1999 - March 2002
Education
University of Phoenix 2009 — 2011
Bachelor's Degree
University of Phoenix 2004 — 2006
Associates Degree
PlumChoice June 2013 - Present
PlumChoice November 2012 - June 2013
Capital One July 2012 - October 2012
support.com May 2011 - June 2012
J.Lodge March 2009 - May 2011
Cartus Corp April 2008 - September 2008
Washington Consulting Group March 2006 - December 2007
Adecco Group March 2002 - October 2002
Adecco Group January 1999 - March 2002
Education
University of Phoenix 2009 — 2011
Bachelor's Degree
University of Phoenix 2004 — 2006
Associates Degree
James Tess's Support.com Experience October 2011 - June 2012
Job Realtor at ZipRealty
Industry Computer Networking
Experience
Coldwell Banker Residential Brokerage March 2013 - Present
support.com October 2011 - June 2012
TrulyCreative Network Solutions, Inc February 2004 - October 2009
Vision Business Products July 2002 - October 2003
Recall, Data Protection Service July 2001 - June 2002
GA eXpress January 2000 - February 2001
Enterprising Service Solutions Company, Genicom Corporation January 1996 - January 2000
HELISYS, INCORPORATED January 1992 - January 1996
RJN COMPUTER SERVICES January 1991 - January 1992
DIGITAL EQUIPMENT CORPORATION January 1980 - January 1991
Skills
Solution Selling, Sales Management, Account Management, New Business Development, Sales, Management, Selling, Sales Operations, Program Management, Sales Process, Data Center, Integration, Outsourcing, Networking, Training, Security, Direct Sales
Education
Saddleback College 2012 — 2012
Real Estate
University of California, Berkeley
B.S, Electrical Engineering
Coldwell Banker Residential Brokerage March 2013 - Present
support.com October 2011 - June 2012
TrulyCreative Network Solutions, Inc February 2004 - October 2009
Vision Business Products July 2002 - October 2003
Recall, Data Protection Service July 2001 - June 2002
GA eXpress January 2000 - February 2001
Enterprising Service Solutions Company, Genicom Corporation January 1996 - January 2000
HELISYS, INCORPORATED January 1992 - January 1996
RJN COMPUTER SERVICES January 1991 - January 1992
DIGITAL EQUIPMENT CORPORATION January 1980 - January 1991
Skills
Solution Selling, Sales Management, Account Management, New Business Development, Sales, Management, Selling, Sales Operations, Program Management, Sales Process, Data Center, Integration, Outsourcing, Networking, Training, Security, Direct Sales
Education
Saddleback College 2012 — 2012
Real Estate
University of California, Berkeley
B.S, Electrical Engineering
Stephanie Leong's Support.com Experience March 2010 - March 2011
Job Director, Partnerships at Inflection
Industry Computer Software
Experience
Inflection March 2011 - Present
support.com March 2010 - March 2011
FileMaker October 2007 - October 2009
Skills
E-commerce, Product Management, Online Advertising, Strategic Partnerships, SaaS, Business Development, Analytics, Direct Marketing, SEO, SEM, Lead Generation, Marketing, Program Management, Project Management, Mobile Devices, Management
Education
Santa Clara University - Leavey School of Business
Marketing minor Retail Studies
Inflection March 2011 - Present
support.com March 2010 - March 2011
FileMaker October 2007 - October 2009
Skills
E-commerce, Product Management, Online Advertising, Strategic Partnerships, SaaS, Business Development, Analytics, Direct Marketing, SEO, SEM, Lead Generation, Marketing, Program Management, Project Management, Mobile Devices, Management
Education
Santa Clara University - Leavey School of Business
Marketing minor Retail Studies
Jeffrey A. Muth JR.'s Support.com Experience January 2014 - Present
Job Freelance IT service provider & community cyclist
Industry Computer & Network Security
Experience
Support.com January 2014 - Present
Justified Networking Systems January 2011 - Present
Directv January 2010 - October 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Public Speaking, Budgets, Negotiation, Editing, HTML, Windows 7, Laptops, Wireless Networking, Team Building, Team Leadership, Management, Leadership, Sales, Social Media, Retail, Team Management, New Business Development, System Administration, Troubleshooting, Time Management, Computer Security, Security, Computer Forensics, Computer Hardware, Internet Troubleshooting, Networking, Home Networking, Social Media Marketing, Contract Negotiation, Event Planning, Sales Management, Coaching, Training, Operating Systems, Access
Education
Strayer University-West Virginia 2010 — 2013
Associate's degree, Computer Forensics
Cabell Midland High 1995 — 1999
Diploma, Art & music
Support.com January 2014 - Present
Justified Networking Systems January 2011 - Present
Directv January 2010 - October 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Public Speaking, Budgets, Negotiation, Editing, HTML, Windows 7, Laptops, Wireless Networking, Team Building, Team Leadership, Management, Leadership, Sales, Social Media, Retail, Team Management, New Business Development, System Administration, Troubleshooting, Time Management, Computer Security, Security, Computer Forensics, Computer Hardware, Internet Troubleshooting, Networking, Home Networking, Social Media Marketing, Contract Negotiation, Event Planning, Sales Management, Coaching, Training, Operating Systems, Access
Education
Strayer University-West Virginia 2010 — 2013
Associate's degree, Computer Forensics
Cabell Midland High 1995 — 1999
Diploma, Art & music
Soraja Davis's Support.com Experience February 2012 - March 2013
Job Quality Assurance Analyst at Deutsche Bank
Industry Computer Networking
Experience
Deutsche Bank August 2014 - Present
Deutsche Bank 2014 - Present
JM Family Enterprises, Inc. November 2013 - August 2014
iVenture Solutions March 2013 - October 2013
support.com February 2012 - March 2013
CMSS Architects, PC July 2005 - July 2006
Orion International June 2004 - July 2005
Skills
Microsoft Windows XP, Microsoft Server 2008, Microsoft Office 2007, Linux, Windows 2007, Windows Server, XP, Networking, Network Engineering, Information Technology, Active Directory, Network Design, LAN-WAN, Wireless Networking, Troubleshooting, Operating Systems, Windows 7
Education
ITT Technical Institute 2010 — 2012
Associate of Science (A.S.), Information Technology - Computer Network Systems
University of Maryland University College 2007 — 2010
Information Technology
Deutsche Bank August 2014 - Present
Deutsche Bank 2014 - Present
JM Family Enterprises, Inc. November 2013 - August 2014
iVenture Solutions March 2013 - October 2013
support.com February 2012 - March 2013
CMSS Architects, PC July 2005 - July 2006
Orion International June 2004 - July 2005
Skills
Microsoft Windows XP, Microsoft Server 2008, Microsoft Office 2007, Linux, Windows 2007, Windows Server, XP, Networking, Network Engineering, Information Technology, Active Directory, Network Design, LAN-WAN, Wireless Networking, Troubleshooting, Operating Systems, Windows 7
Education
ITT Technical Institute 2010 — 2012
Associate of Science (A.S.), Information Technology - Computer Network Systems
University of Maryland University College 2007 — 2010
Information Technology
Joe Goral's Support.com Experience October 2011 - June 2012
Job Inside Sales, Artist At Large, Baker
Industry Fine Art
Experience
Swenson Products August 2015 - Present
The Sweetery Gourmet Cupcakes April 2011 - Present
Bourn & Koch September 2013 - August 2015
SalesRoads June 2012 - September 2013
support.com October 2011 - June 2012
Goral Enterprises June 2010 - October 2011
Sodexho USA October 2007 - May 2008
Western Illinois University October 2005 - May 2006
Skills
Inside Sales, Public Speaking, Social Networking, Catering, Research, Customer Service, Sales, Baking, Adobe Creative Suite, Illustrator, Outlook, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Strategic Planning, Graphic Design, Writing, Music Review, Training, Teaching, English, Windows, Microsoft Dynamics ERP, Salesforce.com
Education
The Chicago School of Professional Psychology 2008 — 2010
M.A, Industrial/ Organizational Psychology
Western Illinois University 2005 — 2008
B.S, Psychology
Swenson Products August 2015 - Present
The Sweetery Gourmet Cupcakes April 2011 - Present
Bourn & Koch September 2013 - August 2015
SalesRoads June 2012 - September 2013
support.com October 2011 - June 2012
Goral Enterprises June 2010 - October 2011
Sodexho USA October 2007 - May 2008
Western Illinois University October 2005 - May 2006
Skills
Inside Sales, Public Speaking, Social Networking, Catering, Research, Customer Service, Sales, Baking, Adobe Creative Suite, Illustrator, Outlook, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Strategic Planning, Graphic Design, Writing, Music Review, Training, Teaching, English, Windows, Microsoft Dynamics ERP, Salesforce.com
Education
The Chicago School of Professional Psychology 2008 — 2010
M.A, Industrial/ Organizational Psychology
Western Illinois University 2005 — 2008
B.S, Psychology
Joseph Undis's Support.com Experience August 2013 - November 2013
Job Helpdesk Technology Specialist Team Lead at TechGen Consulting, Inc.
Industry Computer Hardware
Experience
TechGen Consulting, Inc. November 2013 - Present
support.com August 2013 - November 2013
Activision May 2013 - August 2013
University of Minnesota November 2012 - May 2013
Activision June 2012 - August 2012
Skills
Linux, Quality Assurance, Testing, Windows, Software Quality..., Regression Testing, C++, Java, Python, MySQL, Servers, Troubleshooting, Scripting, SharePoint, Windows Server, Active Directory, SQL, Microsoft Exchange, Windows Azure, ESXi, Powershell, Sonicwall, MediaWiki, Microsoft Office, Cisco VPN, Rackspace Cloud, Acronis True Image, Kaseya, VMware, McAfee, TrueCrypt, LabTech
Education
University of Minnesota-Twin Cities 2012 — 2013
TechGen Consulting, Inc. November 2013 - Present
support.com August 2013 - November 2013
Activision May 2013 - August 2013
University of Minnesota November 2012 - May 2013
Activision June 2012 - August 2012
Skills
Linux, Quality Assurance, Testing, Windows, Software Quality..., Regression Testing, C++, Java, Python, MySQL, Servers, Troubleshooting, Scripting, SharePoint, Windows Server, Active Directory, SQL, Microsoft Exchange, Windows Azure, ESXi, Powershell, Sonicwall, MediaWiki, Microsoft Office, Cisco VPN, Rackspace Cloud, Acronis True Image, Kaseya, VMware, McAfee, TrueCrypt, LabTech
Education
University of Minnesota-Twin Cities 2012 — 2013
Patrick Doutre's Support.com Experience July 2011 - July 2012
Job Linux Support Analyst at A2 Hosting
Industry Information Technology and Services
Experience
A2 Hosting September 2014 - Present
Courier Technologies August 2010 - Present
Kelly Services June 2013 - August 2014
Support.com July 2011 - July 2012
Fast-teks On-Site Computer Services July 2008 - January 2011
Skills
Laptops, Wireless Networking, Windows Server, Computer Hardware, Software Installation, Technical Support, Printers, Computer Repair, Remote Desktop, A+ Certified, Windows Vista, Hardware Support, Help Desk Support, Antivirus, Customer Service, Microsoft Office, Windows
Education
University of Phoenix 2014 — 2016
Bachelor's Degree, Cyber Security
University of Phoenix 2012 — 2014
Associate's Degree, Networking, 3.85
A2 Hosting September 2014 - Present
Courier Technologies August 2010 - Present
Kelly Services June 2013 - August 2014
Support.com July 2011 - July 2012
Fast-teks On-Site Computer Services July 2008 - January 2011
Skills
Laptops, Wireless Networking, Windows Server, Computer Hardware, Software Installation, Technical Support, Printers, Computer Repair, Remote Desktop, A+ Certified, Windows Vista, Hardware Support, Help Desk Support, Antivirus, Customer Service, Microsoft Office, Windows
Education
University of Phoenix 2014 — 2016
Bachelor's Degree, Cyber Security
University of Phoenix 2012 — 2014
Associate's Degree, Networking, 3.85
Terrell Jordon's Support.com Experience OwnerBorn2WearCollection/Born2SpeakProductionsMarch 2002 - Present
Job Owner at Born2WearCollection/Born2SpeakProductions
Industry Computer Software
Experience
support.com OwnerBorn2WearCollection/Born2SpeakProductionsMarch 2002 - Present
AA June 2008 - May 2010
Education
University of Maryland College Park 1988 — 1990
AA, Medicine
support.com OwnerBorn2WearCollection/Born2SpeakProductionsMarch 2002 - Present
AA June 2008 - May 2010
Education
University of Maryland College Park 1988 — 1990
AA, Medicine
Emmanuelle Botz's Support.com Experience August 2013 - Present
Job Administrative Assistant, EQC Department at Otsuka Pharmaceutical Co., Ltd
Industry Biotechnology
Experience
support.com August 2013 - Present
Lendmark January 2013 - July 2013
Wells Fargo Home Mortgage November 2011 - December 2012
Otsuka Pharmaceutical Co., Ltd February 2011 - July 2011
Gene Logic July 2009 - February 2011
Skills
Microsoft Excel, PowerPoint, Filing, Microsoft Office, Analysis, Outlook, Customer Service, Telephone Skills, Time Management, Quality Assurance, Sales, Training
Education
Frederick Community College 2006 — 2009
Associate of Arts (AA), General Studies
University of Arizona
Animal Sciences; English; Art History, & Psychology
support.com August 2013 - Present
Lendmark January 2013 - July 2013
Wells Fargo Home Mortgage November 2011 - December 2012
Otsuka Pharmaceutical Co., Ltd February 2011 - July 2011
Gene Logic July 2009 - February 2011
Skills
Microsoft Excel, PowerPoint, Filing, Microsoft Office, Analysis, Outlook, Customer Service, Telephone Skills, Time Management, Quality Assurance, Sales, Training
Education
Frederick Community College 2006 — 2009
Associate of Arts (AA), General Studies
University of Arizona
Animal Sciences; English; Art History, & Psychology
James Camenos's Support.com Experience July 2011 - Present
Job Level 3 Tech Support at support.com
Industry
Experience
support.com July 2011 - Present
IBM August 2010 - January 2011
W & J Exteriors Inc. January 2008 - January 2009
Education
University of Phoenix 2009 — 2011
Bachelors, Computer Science
support.com July 2011 - Present
IBM August 2010 - January 2011
W & J Exteriors Inc. January 2008 - January 2009
Education
University of Phoenix 2009 — 2011
Bachelors, Computer Science
Chris Burgan's Support.com Experience April 2007 - Present
Job Call Center Tech Guru at support.com
Industry Information Technology and Services
Experience
support.com April 2007 - Present
Skills
Agile Methodologies, Customer Service, Enterprise Software, HTML, JavaScript, Linux, Microsoft Office, SaaS, Windows, Troubleshooting, Windows 7, Software Documentation, Computer Hardware, Technical Support, Windows XP
Education
The University of Texas at Austin 2001 — 2002
Computer Science
support.com April 2007 - Present
Skills
Agile Methodologies, Customer Service, Enterprise Software, HTML, JavaScript, Linux, Microsoft Office, SaaS, Windows, Troubleshooting, Windows 7, Software Documentation, Computer Hardware, Technical Support, Windows XP
Education
The University of Texas at Austin 2001 — 2002
Computer Science
David Whitcombe's Support.com Experience January 2011 - June 2012
Job General Manager at GCCS
Industry Education Management
Experience
GCCS June 2010 - Present
Support.com January 2011 - June 2012
Rifle High School January 1999 - June 2010
Intelligent Systems Group January 1989 - April 1992
Skills
Malware analysis, Network Troubleshooting, Network Forensics, Data Recovery, C/C++ STL, BASIC, Z80
Education
University of Colorado Colorado Springs 1994 — 1999
Bachelor's Degree, Philosophy
University of California, San Diego 1983 — 1986
Philosophy / Electrical Engineering
GCCS June 2010 - Present
Support.com January 2011 - June 2012
Rifle High School January 1999 - June 2010
Intelligent Systems Group January 1989 - April 1992
Skills
Malware analysis, Network Troubleshooting, Network Forensics, Data Recovery, C/C++ STL, BASIC, Z80
Education
University of Colorado Colorado Springs 1994 — 1999
Bachelor's Degree, Philosophy
University of California, San Diego 1983 — 1986
Philosophy / Electrical Engineering
George Marantos's Support.com Experience March 2010 - Present
Job Support Engineer at support.com
Industry Computer Software
Experience
support.com March 2010 - Present
Skills
A+ Certified
Education
Sullivan and Cogliano Training Center 2010 — 2011
Microsoft Certified System Analyst
Sarasota County Technical Institute 1998 — 1999
Computer Electronics
support.com March 2010 - Present
Skills
A+ Certified
Education
Sullivan and Cogliano Training Center 2010 — 2011
Microsoft Certified System Analyst
Sarasota County Technical Institute 1998 — 1999
Computer Electronics
AJ Friesen's Support.com Experience February 2014 - September 2014
Job Licensing Associate at Allstate Financial Services, LLC
Industry Information Technology and Services
Experience
Allstate Financial Services, LLC September 2014 - Present
support.com February 2014 - September 2014
Dell Services September 2010 - September 2013
Skills
Information Technology, Active Directory, Troubleshooting, Communication, Customer Service, Wireless Networking, Engineering, Patience, Training, Documentations, Microsoft Word, Outlook, Windows 7, Microsoft Office, Facebook, Editing, Proofreading, Research, Citrix, OPAS, Technical Support
Education
University of Nebraska at Kearney 2001 — 2008
Bachelor's degree, General Studies Emphasis English & Social Sciences
University of Nebraska at Kearney 2001 — 2008
Bachelor's degree, English Language and Literature, General
Allstate Financial Services, LLC September 2014 - Present
support.com February 2014 - September 2014
Dell Services September 2010 - September 2013
Skills
Information Technology, Active Directory, Troubleshooting, Communication, Customer Service, Wireless Networking, Engineering, Patience, Training, Documentations, Microsoft Word, Outlook, Windows 7, Microsoft Office, Facebook, Editing, Proofreading, Research, Citrix, OPAS, Technical Support
Education
University of Nebraska at Kearney 2001 — 2008
Bachelor's degree, General Studies Emphasis English & Social Sciences
University of Nebraska at Kearney 2001 — 2008
Bachelor's degree, English Language and Literature, General
Michael Goodin's Support.com Experience October 2012 - August 2013
Job IT Technician
Industry Information Technology and Services
Experience
Support.com October 2012 - August 2013
ABB 2008 - 2009
The Toro Company October 2007 - April 2008
Winn-Dixie June 2002 - October 2005
Skills
Microsoft Office, C Programming, Java Programming, Windows 7, Windows XP, HTML 5, CSS3, CompTIA A+
Education
University of Central Florida 2009 — 2012
Bachelor's degree, Information Technology
Seminole Community College 2005 — 2008
Associate's degree, Associates Degree
Support.com October 2012 - August 2013
ABB 2008 - 2009
The Toro Company October 2007 - April 2008
Winn-Dixie June 2002 - October 2005
Skills
Microsoft Office, C Programming, Java Programming, Windows 7, Windows XP, HTML 5, CSS3, CompTIA A+
Education
University of Central Florida 2009 — 2012
Bachelor's degree, Information Technology
Seminole Community College 2005 — 2008
Associate's degree, Associates Degree
Drake Bennett's Support.com Experience December 2008 - July 2014
Job Manager at Nomura Research Institute
Industry Computer Software
Experience
Nomura Research Institute July 2014 - Present
support.com December 2008 - July 2014
Bennett Industries Group February 1999 - December 2008
BancTec August 1996 - January 1999
Lomas Information Systems May 1986 - July 1996
EDS September 1982 - May 1986
Skills
Team Leadership, Troubleshooting, Call Centers, Windows, Team Building, Technical Support, Microsoft Office, System Administration, Networking, Software Documentation, Visio, Software Development, Quality Assurance, Access, Security
Education
University of Michigan
BA, Economics, Political Science
Nomura Research Institute July 2014 - Present
support.com December 2008 - July 2014
Bennett Industries Group February 1999 - December 2008
BancTec August 1996 - January 1999
Lomas Information Systems May 1986 - July 1996
EDS September 1982 - May 1986
Skills
Team Leadership, Troubleshooting, Call Centers, Windows, Team Building, Technical Support, Microsoft Office, System Administration, Networking, Software Documentation, Visio, Software Development, Quality Assurance, Access, Security
Education
University of Michigan
BA, Economics, Political Science
Hassan Amin's Support.com Experience August 2013 - August 2014
Job Help Desk Specialist at Teq
Industry Information Technology and Services
Experience
Teq August 2014 - Present
support.com August 2013 - August 2014
North Shore Animal League America July 2010 - September 2011
Skills
Active Directory, Microsoft Exchange, Remote Desktop, Virtualization, Windows Server, Microsoft Office, Security, Linux, Unix, Web Design, SQL, Visual Basic, Java, Permissions, Desktop Administration, Backup Solutions, FileMaker, Hardware Support, Network Administration, Databases, Printers, TCP/IP, Technical Support, Windows, Cisco Technologies
Education
Stony Brook University 2010 — 2013
BS, Information Systems
Suffolk County Community College 2007 — 2009
AAS, Information Technology
Teq August 2014 - Present
support.com August 2013 - August 2014
North Shore Animal League America July 2010 - September 2011
Skills
Active Directory, Microsoft Exchange, Remote Desktop, Virtualization, Windows Server, Microsoft Office, Security, Linux, Unix, Web Design, SQL, Visual Basic, Java, Permissions, Desktop Administration, Backup Solutions, FileMaker, Hardware Support, Network Administration, Databases, Printers, TCP/IP, Technical Support, Windows, Cisco Technologies
Education
Stony Brook University 2010 — 2013
BS, Information Systems
Suffolk County Community College 2007 — 2009
AAS, Information Technology
James Drennen, Jr.'s Support.com Experience April 2015 - Present
Job Technician
Industry Consumer Goods
Experience
Support.com April 2015 - Present
Cartridge World September 2013 - December 2014
Idaho Department of Labor January 2012 - June 2013
BAE Systems, Inc August 2007 - June 2010
API Systems February 2006 - August 2007
Argus Associates, Inc January 2005 - January 2006
Thornberry, LTD January 2003 - January 2004
Lancaster Health Alliance January 2000 - January 2002
Solanco School District January 1999 - January 2000
Skills
Resume Writing, Job Fairs, Employee Relations, Public Speaking, Interviews, Technical Support, Troubleshooting, Computer Hardware, Computer Software, Customer Service
Education
Thompson Institute 1998 — 1999
Diploma, Computer Specialist
Support.com April 2015 - Present
Cartridge World September 2013 - December 2014
Idaho Department of Labor January 2012 - June 2013
BAE Systems, Inc August 2007 - June 2010
API Systems February 2006 - August 2007
Argus Associates, Inc January 2005 - January 2006
Thornberry, LTD January 2003 - January 2004
Lancaster Health Alliance January 2000 - January 2002
Solanco School District January 1999 - January 2000
Skills
Resume Writing, Job Fairs, Employee Relations, Public Speaking, Interviews, Technical Support, Troubleshooting, Computer Hardware, Computer Software, Customer Service
Education
Thompson Institute 1998 — 1999
Diploma, Computer Specialist
Alan Teel's Support.com Experience February 2010 - March 2013
Job Pet Products Associate at PetSmart
Industry Retail
Experience
PetSmart November 2014 - Present
DataXstream December 2013 - November 2014
PetSmart September 2013 - June 2014
PetSmart November 2011 - September 2013
support.com February 2010 - March 2013
Self Employed February 2009 - February 2010
Office Depot May 2006 - February 2009
Skills
Customer Oriented, Creative Problem Solving, Multi Tasking, Charismatic Leadership, Learning Quickly, Quick Thinker, Keen Listener, Dependable Team Player, Analytical Reasoning
Education
Thomas Nelson Community College 2013 — 2015
Associate's Degree, Computer Science
PetSmart November 2014 - Present
DataXstream December 2013 - November 2014
PetSmart September 2013 - June 2014
PetSmart November 2011 - September 2013
support.com February 2010 - March 2013
Self Employed February 2009 - February 2010
Office Depot May 2006 - February 2009
Skills
Customer Oriented, Creative Problem Solving, Multi Tasking, Charismatic Leadership, Learning Quickly, Quick Thinker, Keen Listener, Dependable Team Player, Analytical Reasoning
Education
Thomas Nelson Community College 2013 — 2015
Associate's Degree, Computer Science
Philip Segura's Support.com Experience Assistant Store ManagerVerizon WirelessMay 2013 - June 2014
Job Production Trainer
Industry Education Management
Experience
Support.com Assistant Store ManagerVerizon WirelessMay 2013 - June 2014
Comcast Cable 2011 - 2013
Skills
Sales, Telecommunications, Wireless, Direct Sales, Customer Retention, Solution Selling, Account Management, Sales Operations, Sales Process, Customer Satisfaction, Training, Employee Training, Management
Education
University of Arizona
University of Arizona
Support.com Assistant Store ManagerVerizon WirelessMay 2013 - June 2014
Comcast Cable 2011 - 2013
Skills
Sales, Telecommunications, Wireless, Direct Sales, Customer Retention, Solution Selling, Account Management, Sales Operations, Sales Process, Customer Satisfaction, Training, Employee Training, Management
Education
University of Arizona
University of Arizona
Ian Houth's Support.com Experience September 2012 - January 2013
Job Freelance Contractor at SelfEmployed
Industry Retail
Experience
Self-Employed July 2015 - Present
Xerox Business Centre March 2015 - June 2015
Benchmark Hospitality December 2014 - December 2014
OfficeMax June 2013 - November 2014
OfficeMax July 2012 - November 2014
support.com September 2012 - January 2013
Ross Stores, Inc. August 2011 - November 2011
Kinetic gymnastics December 2009 - July 2010
Skills
Creative Problem Solving, Critical Thinking, Computer Proficiency, Organization, Microsoft Publisher, Microsoft Word, Microsoft Excel, PowerPoint, Photoshop, Retail Sales, Tenacious, Loss Prevention, Planograms, Wide Format Printing, Color Printing, Photographic Printing, Digital Media, Customer Service
Education
University of Northern Colorado 2011 — 2013
Unable to continue study at this facility, Engineering Physics/Applied Physics
Self-Employed July 2015 - Present
Xerox Business Centre March 2015 - June 2015
Benchmark Hospitality December 2014 - December 2014
OfficeMax June 2013 - November 2014
OfficeMax July 2012 - November 2014
support.com September 2012 - January 2013
Ross Stores, Inc. August 2011 - November 2011
Kinetic gymnastics December 2009 - July 2010
Skills
Creative Problem Solving, Critical Thinking, Computer Proficiency, Organization, Microsoft Publisher, Microsoft Word, Microsoft Excel, PowerPoint, Photoshop, Retail Sales, Tenacious, Loss Prevention, Planograms, Wide Format Printing, Color Printing, Photographic Printing, Digital Media, Customer Service
Education
University of Northern Colorado 2011 — 2013
Unable to continue study at this facility, Engineering Physics/Applied Physics
Kevin Meeks's Support.com Experience May 2012 - July 2012
Job Library Associate at SUNY Potsdam
Industry Computer Software
Experience
SUNY Potsdam May 2013 - Present
Support.com May 2012 - July 2012
Home Cafe, Inc. February 2011 - August 2011
Seneca October 2010 - December 2010
Pump N' Pantry June 2009 - May 2010
Skills
Python, Java, C++, Lua, Prolog, Git, Test Driven Development, Github, Game Design, Modding, Algorithm Analysis, Research, Higher Education, Critical Thinking, Teaching, Library, Customer Service, Microsoft Office, Microsoft Word, Facebook, Public Speaking
Education
State University of New York College at Potsdam 2011 — 2015
Bachelor of Science (B.S.), Computer Science, 3.45
SUNY Potsdam May 2013 - Present
Support.com May 2012 - July 2012
Home Cafe, Inc. February 2011 - August 2011
Seneca October 2010 - December 2010
Pump N' Pantry June 2009 - May 2010
Skills
Python, Java, C++, Lua, Prolog, Git, Test Driven Development, Github, Game Design, Modding, Algorithm Analysis, Research, Higher Education, Critical Thinking, Teaching, Library, Customer Service, Microsoft Office, Microsoft Word, Facebook, Public Speaking
Education
State University of New York College at Potsdam 2011 — 2015
Bachelor of Science (B.S.), Computer Science, 3.45
Kristina Nicholson's Support.com Experience 2015 - Present
Job Desktop Support Specialist
Industry Information Technology and Services
Experience
Support.com 2015 - Present
Support.com October 2014 - 2015
Spitzer Automotive Group April 2014 - September 2014
Sam's Club June 2013 - April 2014
AT&T February 2010 - April 2011
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Windows 7, Windows 8, Windows 8.1, Information Technology, Customer Support, Technical Support
Education
University of Phoenix 2010 — 2015
Bachelor's degree, Information Technology with a Concentration in Software Engineering
Support.com 2015 - Present
Support.com October 2014 - 2015
Spitzer Automotive Group April 2014 - September 2014
Sam's Club June 2013 - April 2014
AT&T February 2010 - April 2011
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Windows 7, Windows 8, Windows 8.1, Information Technology, Customer Support, Technical Support
Education
University of Phoenix 2010 — 2015
Bachelor's degree, Information Technology with a Concentration in Software Engineering
Emory Oakes's Support.com Experience February 2015 - Present
Job Remote Service Tech at Support.com
Industry Computer & Network Security
Experience
Support.com February 2015 - Present
Education
Tri-County Technical College 2014 — 2016
Support.com February 2015 - Present
Education
Tri-County Technical College 2014 — 2016