Support.com Company

Description

Support.com, Inc. is a US-based multinational computer technology corporation that provides online tech support. It is headquartered in Sunnyvale, California, California, USA. Support.com provides online computer support to consumers and home-based business across the United States and Canada via remote access. Headquarters: Redwood City, California, United States CEO: Elizabeth Cholawsky (May 2014–) Founder: Mark Pincus Founded: December 1997 Subsidiaries: SDC Software, Inc., SupportSoft India Pvt Ltd,

Support.com List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Support.com. You can filter them based on skills, years of employment, job, education, department, and prior employment.

Support.com Salaries. You can even request information on how much does Support.com pay if you want to. Learn about salaries, pros and cons of working for Support.com directly from the past employees.

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Support.com Employees

Employee
Years
Job
Industry
Matt Fussell Matt Fussell Carl Junction, Missouri Details
Matt Fussell's Support.com Experience March 2015 - Present
Job Director of Technology at Axeum Technologies
Industry Information Technology and Services
Experience
Support.com   March 2015 - Present
Axeum Technologies   February 2014 - Present
IT Consultant Self Employed  March 2005 - Present
NCR Corporation  April 2013 - February 2014
SMARTECH & Associates, LP   January 2013 - April 2013
Zfere North America   October 2011 - January 2013
Ozark Center Turnaround Ranch   April 2009 - October 2011
Prime Elements   September 2005 - March 2009
Crowder College  August 2003 - August 2005

Skills
Network Administration, Linux, Linux System..., Windows System..., Responsive Web Design, Windows 7, Windows 8, Windows 8.1, Photoshop, Digital Photography, Web Design, Service Delivery, Time Management, HTML5, CSS, Bootstrap

Education
Missouri Southern State University   2005 — 2010
Bachelor's Degree, General Studies

Crowder College   2003 — 2005
Associate's Degree, Music

Franklin Technology Center   2001 — 2003
Certificate of Completion, Cisco Certified Networking Associate

Joplin High School   1999 — 2003
High School, General Studies

Neil Golden Neil Golden Crandall, Georgia Details
Neil Golden's Support.com Experience 2014 - 2014
Job Talented geek looking forward to working with other nerds!
Industry Computer Networking
Experience
Support.com   2014 - 2014
Cavo Broadband Communications LLC  2013 - 2014
Progressive Logistics Services  2003 - 2007

Skills
Cisco Routers, Cisco IOS, Cisco Wireless, Windows 7, Windows XP Pro, Visual Studio, Cisco Networking, Wireshark, Microsoft Office, Windows XP, Wireless, TCP/IP, Routers, Switches, Troubleshooting, Network Design, IP, Software Installation, Networking, Technical Support, Ethernet, Wireless Networking, Telecommunications

Education
Dalton State College   2010 — 2012
Computer networking, Computer Systems Networking and Telecommunications

Tim Mckibbin Tim Mckibbin Swedesboro, New Jersey Details
Tim Mckibbin's Support.com Experience January 2015 - Present
Job Student at ITT Technical Institute Marlton New Jersey
Industry Computer Hardware
Experience
Support.com   January 2015 - Present
SMARTECH & Associates, LP   October 2014 - January 2015

Skills
Computer Hardware, Dell Computers, Windows, Laptops, Software Installation, Technical Support

Education
ITT Technical Institute Marlton New Jersey   2013 — 2016

Paul Etheridge Paul Etheridge West Columbia, South Carolina Details
Paul Etheridge's Support.com Experience August 2014 - Present
Job Remote Support Technician at Support.com
Industry Computer Networking
Experience
Support.com   August 2014 - Present
IT Training, SC Vocational Rehabilitation   January 2014 - Present
K-Mart  June 2003 - January 2004
Barbatsuly Brothers   October 2000 - May 2003
Avis World Headquarters-Wizcom Department   June 1994 - September 2002

Skills
Computer Hardware, Technical Support, Networking, Servers, Windows Server, Help Desk Support, Windows, Computer Network..., Linux, Computer Repair, Windows Vista, Windows 7, Storage, Computer Maintenance, Solid computer skills, CompTIA, Microsoft Office, Software Installation, Troubleshooting, Customer Service, Windows XP, Operating Systems, Printers, Information Technology, OS X, Remote Desktop

Education
Midlands Technical College   2015 — 2018
Associate of Arts and Sciences (AAS), Network System Management

ITTC   2014 — 2015
Network + and MCSA, Network and Server System Administration/Administrator

Devry Institute of Technology   1988 — 1989
Electrical and Electronics Engineering

Farmingdale State University of New York

Joseph Townsend Joseph Townsend Klamath Falls, Oregon Details
Joseph Townsend's Support.com Experience September 2013 - June 2014
Job Applecare Advisor / iOS tech at Apple
Industry Wireless
Experience
Apple  November 2014 - Present
support.com   September 2013 - June 2014
Asurion  January 2013 - September 2013
Mill Creek Eco Resort   March 2010 - August 2012

Skills
Network Administration, Project Management, Game Development, Programming, Web Development, Technical Support, Customer Service, Digital Forensics, Penetration Testing, Linux System..., Windows, Marketing, Wireless Networking, Security, Databases, Troubleshooting

Education
Full Sail University   2014 — 2016
BS - Computer Animation, Animation, Interactive Technology, Video Graphics and Special Effects, Freshman

ITT Technical Institute-Indianapolis
Not Finished, Cyber/Computer Forensics and Counterterrorism

Charles Brownell Charles Brownell Bentonville, Arkansas Details
Charles Brownell's Support.com Experience March 2013 - April 2013
Job Facility Lead & System Administrator @ HP at Randstad
Industry Consumer Services
Experience
Randstad  July 2015 - Present
Hewlett-Packard  May 2014 - July 2015
Brownell's IT Solutions   August 1996 - March 2015
CompuCom  March 2014 - May 2014
support.com   March 2013 - April 2013
Gates Corporation  April 2012 - June 2012
Rocket Gaming systems  September 2010 - April 2012
R&R Solutions  July 2009 - July 2009
American Castings LLC   July 2008 - February 2009
Staffmark  November 2007 - July 2008

Skills
Video Games, Machine Control, Carpentry, IT Operations, IT Solutions, Computer Hardware, Computer Science, Computer Repair, Computer Security, Computer Proficiency, Computer Maintenance, Computer Forensics, Console Games, Game Console Repair, Hardware Modding, Software Modding, Power Tools, Flooring, Floor Cleaning, Metal Fabrication, Metallurgy, Automotive Repair, Automotive Parts, Industrial Production, Plumbing, Basic Household..., Houshold Appliance..., House Constuction, Industrial Labritory..., Microsoft Office, Adobe Creative Suite, Retail Sales, Online Sales, Web Design, Website Development, Routers, System Administration, Technical Support, Troubleshooting, Team Leadership, Management, Customer Service, Windows 7, Network Administration, Process Improvement, Team Building, Windows Server, Networking, Industrial Products, Sales

Education
DeVry University   2009 — 2011
Networking & Communications Managment

Oaks High School   2000 — 2003
High school diploma, Computer Science

Randall Ward Randall Ward Austin, Texas Area Details
Randall Ward's Support.com Experience July 2011 - January 2013
Job Quality Assurance Engineer
Industry Computer Software
Experience
SecureNet Payments  October 2013 - October 2014
SecureNet Payments  January 2013 - October 2013
support.com   July 2011 - January 2013
Blizzard Entertainment  September 2007 - June 2009
Keenan Honda  September 2006 - May 2007
Calumet Screw Machine Products   October 2005 - March 2006
Suncoast Motion Pictures Co  March 2002 - October 2005
GameStop  January 1999 - January 2002

Skills
Microsoft Office, Process Scheduler, Event Management, Sales, Maintenance & Repair, Multimedia, Shipping, Catalogs, Customer Service, Video Games, Call Center, Team Leadership, Call Centers, Active Directory..., Solarwinds, Kaseya, P2, Employee Training, Network Administration, Network Security, Payment Gateways, Credit Card Transaction..., Credit Card Terminals, Technical Support, Training, Online Gaming, OS X, Networking, MMORPG, Access, Security, MMO, Game Development, Time Management, Windows, Game Design, Quality Assurance, Customer Support, Software Documentation, iPhone, Analysis, Computer Games, Gaming, Troubleshooting, Management

Education
Full Sail University
Bachelor's Degree, Webdesign and Development, Sophmore

Defense Information School, US Armed Forces   1999 — 2000
Associate's Degree, Graphic Design

Rich Central High School   1996 — 1999
High School Diploma, General Studies

stephen follette stephen follette Fayetteville, North Carolina Details
stephen follette's Support.com Experience November 2014 - Present
Job Remote Service Technician at Support.com
Industry Transportation/Trucking/Railroad
Experience
Support.com   November 2014 - Present
Central Transport  September 2011 - May 2012

Skills
Computers, Transportation, Customer Service, Microsoft Excel, Microsoft Word, Sales, Logistics, Customer Satisfaction, Team Building, Operations Management, Shipping, Training, Time Management

Education
Fayetteville Technical Community College   2008 — 2014
Network administation, Information technology, 3.2

douglas byrd senior high   1982 — 1984
High school diploma

Charles Eads Charles Eads Washington D.C. Metro Area Details
Charles Eads's Support.com Experience January 2006 - Present
Job Chief Software Architect at Support.com, Inc.
Industry Computer Software
Experience
Support.com   January 2006 - Present
Educational Services International  April 2004 - December 2004
Support.com   February 2000 - September 2002
Eads Technologies, LLC   January 1999 - February 2000
PostLinear Entertainment   December 1996 - November 1998
Eidos Interactive  April 1996 - December 1996
Velocity, Inc.   November 1995 - April 1996
GlobalCast Communications, Inc.   June 1995 - October 1995
BayNetworks, Inc.   June 1994 - December 1994
Berkeley Plateau Multimedia Research Group, University of California at Berkeley   May 1993 - August 1993

Skills
Agile Methodologies, Software Development, Cloud Computing, SDLC, Scrum, SaaS, SOA, XML, Web Services, Software Design, Web Applications, Enterprise Software, Linux, SQL

Education
University of California, Berkeley   1991 — 1995
Bachelor of Science (B.S.), Electrical Engineering and Computer Science

Fuller Theological Seminary   2002 — 2005
Master of Arts (M.A.), Cross-Cultural Studies

David Maxey David Maxey Kent, Washington Details
David Maxey's Support.com Experience May 2014 - September 2014
Job Certified Webmaster & Business Technology Professional
Industry Information Technology and Services
Experience
PC Fix, Inc.   November 2014 - Present
Spark PC   December 2009 - Present
Support.com   May 2014 - September 2014
Career Education Corporation  January 2014 - May 2014
Sell Phone Store   July 2013 - September 2013
Manheim  October 2012 - January 2013
Manheim  September 2012 - October 2012
IST - Installation & Service Technologies, Inc   November 2011 - August 2012
National IT Force   June 2010 - September 2011
Advanced Broadcast Solutions   February 2008 - June 2008

Skills
HTML, XHTML, JavaScript, CSS, Photography, PC maintenance, PHP, Microsoft Office, DHTML, Elgg, Wordpress, Joomla, CAD, Web Design, Web Development, SEO, jQuery, Operating Systems, Windows, Troubleshooting, MySQL, XP, Networking, Laptops, Software Installation, Linux, Network Administration, Windows 7, Windows XP, Windows Server, Ubuntu, DOS, Small Business Support, Social Networking, Business Networking, Social Media Integration, Social Media Consulting, Hardware Installation, Computer Hardware..., WordPress, Computer Maintenance, Small Business, Management, Computer Hardware, Customer Service, Social Media, Technical Support, Sales

Education
International Academy of Design and Technology-Seattle   2013 — 2014
Bachelor of Applied Science (BASc), Web Page, Digital/Multimedia and Information Resources Design, 1

Green River Community College   2010 — 2011
Certification, Webmaster

Bethel High School   2003 — 2006
High School Diploma, Computers & Business

Kevin Tuuri Kevin Tuuri Charlotte, North Carolina Details
Kevin Tuuri's Support.com Experience June 2012 - October 2012
Job Cloud Platform Specialist ☁ SaaS Believer
Industry Information Technology and Services
Experience
Velocity Technology Solutions  December 2014 - Present
Cloudbakers  March 2014 - October 2014
Sundance Computers   March 2012 - March 2014
support.com   June 2012 - October 2012
Staples  July 2010 - April 2011
Circuit City  February 2006 - July 2009

Skills
Cloud Computing, SaaS, Integration, System Administration, Google Apps, CRM, Active Directory, Troubleshooting, Technical Support, Project Management, Problem Solving, Computer Hardware, Computer Repair, Microsoft Office, Windows 7, Network Security, Help Desk Support, Network Administration, Computer Security, Networking, System Deployment, Windows XP, Software Installation, Server Administration, Data Migration, Salesforce.com, Zoho, Microsoft Exchange, HTML, AngularJS, Communication

Education
ECPI University

Fredericksburg Christian School

Allen Taylor (De_Plane) Allen Taylor (De_Plane) Syracuse, New York Details
Allen Taylor (De_Plane)'s Support.com Experience August 2013 - Present
Job Technical Expert at support.com
Industry Restaurants
Experience
support.com   August 2013 - Present
Papa John's Pizza  July 2010 - May 2013

Skills
Marketing Strategy, Social Media, Marketing Communications, Market Planning, Email Marketing, Event Management, Food Service, Restaurants, Marketing Management, Customer Service, Social Networking, Sales, Operating Systems, Technical Support, Printers

Education
ITT Technical Institute-Liverpool   2011 — 2013
Associate's degree, Computer Systems Networking and Telecommunications

Branden Evans Branden Evans Las Vegas, Nevada Area Details
Branden Evans's Support.com Experience July 2013 - February 2014
Job Customer Loyalty Team at Zappos Family of Companies
Industry Information Technology and Services
Experience
Zappos Family of Companies  April 2015 - Present
College Student  March 2014 - Present
Support.com   July 2013 - February 2014
Target  January 2012 - July 2012
Tahiti Village  October 2010 - January 2011
Blockbuster  January 2010 - October 2010
Highland Estates Hotel   January 2008 - March 2009
Walmart  May 2007 - December 2007
Bill Heard Chevrolet  April 2006 - March 2007
Kohl's Department Stores  January 2004 - February 2006

Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training, Photoshop, Data Entry, Customer Service, Retail Sales, Windows, Telephone Skills, Wireless Networking, Social Networking, Network Security, PC building, Mobile Technology, Front to Back Office, Logistics, Cashiering, Auditing

Education
CSN Community College   2014 — 2016
Bachelor's Degree, Mobile Programming and Telecommunications, 3.5 GPA

ITT Technical Institute-Henderson   2005 — 2007
Associate's Degree, Computer Games and Programming Skills, 3.0 GPA

University High   2001 — 2004
High School, General Education, 3.2 GPA

Harlan Reed Harlan Reed Colorado Springs, Colorado Details
Harlan Reed's Support.com Experience October 2014 - January 2015
Job IT Professional
Industry Information Technology and Services
Experience
Sullivan and Cogliano  October 2013 - Present
Go2IT Group  August 2013 - Present
Mondo  April 2015 - May 2015
Artech Government Services, LLC   February 2015 - April 2015
Mondo  January 2015 - February 2015
Support.com   October 2014 - January 2015
Alorica  April 2014 - August 2014
Sitel  October 2013 - January 2014
Aerotek  August 2013 - September 2013
Robert Half Technology  November 2012 - April 2013

Skills
Help Desk Support, Outlook, Microsoft Office, Active Directory, VPN, Windows XP Pro, Windows 7, Windows Vista, Windows 8, Windows 8.1, Printers, Remote Desktop, Remote User Support, Desktop Computers, Employee Training, Training Delivery, Technical Training, Field Technicians, A+ Certified IT..., Windows Server, Batch Programming, Firefox, Windows System..., Network Connectivity, Blackberry, Cisco Desk Phones, Remote Access, Remote Troubleshooting, Atlassian JIRA, Atlassian Confluence, Atlassian JIRA Service..., Active Directory User..., Point of Sale Systems, Google Chrome, Google Apps for Business, Windows XP, Technical Support, Laptops, Servers, Troubleshooting, Microsoft Exchange, Networking

Education
Francis Tuttle Technology Center   2011 — 2012

Sakeem Deverteuil Sakeem Deverteuil Greater New York City Area Details
Sakeem Deverteuil's Support.com Experience September 2014 - Present
Job IT Support Technician at Support.com
Industry Information Technology and Services
Experience
Support.com   September 2014 - Present
Prospect Park Realty   March 2014 - July 2014
Santander Bank, N.A.   September 2012 - September 2013
Columbia University  December 2011 - February 2012
Prison Health Services  July 2009 - January 2011
HSBC  June 2007 - March 2009
Broadview Networks  September 2006 - October 2006
Brooklyn Children's Museum  July 2005 - February 2006

Skills
Microsoft Office, Customer Experience, Customer Service, Office Administration, Clerical Skills, Administrative Support, Retail Banking, Direct Sales, Computer Science, Computer Hardware, Computer Repair, Typing, Community Outreach, Group Presentations, Customer Presentations, Mac OS X, iWeb, Photoshop, Audio Engineering, Music Production, Audio Mixing, Audio Editing, Video Production, Video Editing, Multitasker, Multimedia, Music, Software Documentation, Sales, Administrative..., Employee Relations, Team Leadership

Education
Full Sail University   2011 — 2013
Bachelor of Arts (B.A.), Music Business

Berkeley College   2006 — 2009
Bachelor of Business (B.S.), Management Information Systems, General

Thomas Jefferson High School   2002 — 2006
Regents Diploma, Business Administration and Management, General

Christine Coder Christine Coder Tucson, Arizona Details
Christine Coder's Support.com Experience July 2013 - October 2014
Job Technical Support
Industry Information Technology and Services
Experience
The Results Companies  October 2014 - August 2015
support.com   July 2013 - October 2014
Coder Engineering, LLC   January 2012 - December 2012
AAA Allied Group  September 2009 - June 2012
moopWeb.net   January 2002 - December 2011
Wasinger Tech   2008 - 2009
AmeriCorps*NCCC  2003 - 2003
Emporia State University  January 2000 - January 2001

Skills
Web Development, CSS, HTML, Microsoft Office, XHTML, HTML 5, AutoCAD, Wireless Networking, Windows Server, ArcGIS, Social Networking, Fundraising, Copywriting, Marketing, WordPress, Leadership, Event Planning

Education
Johnson County Community College   2011 — 2013
Associate of Science (AS), Geology/Earth Science, General

Johnson County Community College   2011 — 2013
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

Emporia State University   1999 — 2010
English, Earth Science

Northern Arizona University   2004 — 2007
Geology/Earth Science, General

Nicolas Jackson Nicolas Jackson Chico, California Details
Nicolas Jackson's Support.com Experience August 2013 - January 2014
Job Nicnacjak Podcast Host
Industry Media Production
Experience
SkyHigh Radio   February 2012 - Present
Nicnacjak Podcast Network   May 2006 - Present
support.com   August 2013 - January 2014
Mains'l Services  August 2010 - September 2010
Sky Blue Radio   July 2007 - July 2010
Walmart  November 2008 - September 2009
Let's Talk Trains   July 2006 - August 2009
BBS Network Inc. (BBS Radio)   July 2008 - July 2008
UAT  January 2004 - December 2007
RPGDot   May 2006 - August 2006

Skills
Editing, Audacity, Content Development, Characters, Short Stories, Novels, Game Design, Video Games, Creative Writing, Game Development, Multimedia, Broadcast, Audio Editing, Sound, Blogging, Adobe Creative Suite, Writing, Radio, Podcasting, Storytelling, Publishing

Education
Green River Community College   2011 — 2011
Avation, 3.48

University of Advancing Technology   2004 — 2007
Bachelors of Arts, Multimedia emphasis in Game Design

Ebony Powell Ebony Powell Greenville, North Carolina Details
Ebony Powell's Support.com Experience August 2013 - July 2014
Job Animals and Technology are my Specialty
Industry Recreational Facilities and Services
Experience
support.com   August 2013 - July 2014
Boy Scouts of America  2013 - 2013

Skills
Computer Hardware, Computers, Computer Proficiency, Animals, Animal Behavior, Animal Welfare, First Aid, Cpr Certified, Microsoft Word, Microsoft Office, Microsoft Excel, Email Clients, Windows 7, Windows Vista, Windows XP Pro, windows 8, Mac OS, Windows & Mac operating...

Education
Free Code Camp   2015 — 2015
Computer and Information Sciences and Support Services

East Carolina University

Shekita Robinson Shekita Robinson Hampton, Georgia Details
Shekita Robinson's Support.com Experience December 2013 - Present
Job Remote Services Technician Support.com for Comcast
Industry Outsourcing/Offshoring
Experience
support.com   December 2013 - Present
VIP Desk - Aspire Lifestyles   August 2013 - December 2013
West at Home  September 2011 - January 2013
Alpine Access  April 2010 - July 2011
Alpine Access  January 2009 - June 2010
Marco’s Pizza  March 2008 - September 2008
SchoolPrint Inc   May 2007 - January 2008
Premier Realty  September 2006 - May 2007
All About Real Estate   April 2005 - May 2006
Olive Garden  June 2004 - May 2005

Skills
Call Center, Customer Satisfaction, Data Entry, Customer Service, Customer Experience, Technical Support, Telephone Skills, Troubleshooting, Windows 7, Customer Retention, Outlook, Fax, Computer Hardware, Help Desk Support, Microsoft Office, Phone Etiquette, 10 Key, Telemarketing, XP, Microsoft Word, Call Centers, Windows XP

Education
Georgia Southern University   2001 — 2004
Information Technology, Web Page, Digital/Multimedia and Information Resources Design

University of North Carolina at Charlotte   1999 — 2000

Evan Ford Evan Ford San Jose, California Details
Evan Ford's Support.com Experience May 2015 - September 2015
Job Sales Development at WhiteHat Security
Industry Information Technology and Services
Experience
WhiteHat Security  September 2015 - Present
Support.com   May 2015 - September 2015
Milestone Technologies, Inc.   September 2014 - May 2015
San Jose State University  September 2013 - February 2014

Skills
Customer Service, PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Communication, IT Solutions, Pre-sales, Sales Operations, Social Networking, Public Speaking, Marketing, Facebook, Teamwork, Sales, CRM

Education
San Jose State University   2012 — 2014
Bachelor's degree, Speech Communication and Rhetoric

Cuesta College   2009 — 2012

Adel Arif Adel Arif San Jose, California Details
Adel Arif's Support.com Experience October 2014 - Present
Job Business Development at Support.com
Industry Computer Software
Experience
Support.com   October 2014 - Present
Just Sports  June 2012 - October 2014
Sports Fanatic Inc   2006 - 2012
Shirtique   March 2004 - 2006

Skills
Sales, Management, Marketing, Customer Service, Retail, Team Leadership, Marketing Strategy, Salesforce.com, Leadership, Lead Generation, Sales Management, Microsoft Office, Visual Merchandising, Teamwork, Market Research, Microsoft Excel, Account Management, Business Development, Hiring, Store Management, Retail Sales, Purchasing, Recruiting, PowerPoint, CRM, SaaS, Team Building, sales loft

Education
San Jose State University   2010 — 2012
Bachelor's degree, Marketing

De Anza College   2007 — 2010
Associate's degree, Business Administration and Management, General

fremont high school
High School Diploma

Brett Alexander Brett Alexander Phoenix, Arizona Details
Brett Alexander's Support.com Experience April 2009 - August 2011
Job Director of IT at Economyware Inc.
Industry Information Technology and Services
Experience
Economyware Inc.   November 2012 - Present
Dragon's Professional Services   April 2008 - Present
Xisle Studios   February 2007 - December 2012
My Computer Works  July 2010 - October 2012
Krafft Virtual Solutions, LLC   November 2009 - May 2012
AT&T Mobility  June 2011 - March 2012
Support.com   April 2009 - August 2011

Skills
Program Management, Management Consulting, Start-up Consulting, IT Service Management, IT Management, Team Management, IT Solutions, Technical Leadership, Team Leadership, IT Operations, Dedicated Professional, Ethical Hacker, Remote Desktop, Information Security..., Virus Removal, Computer Maintenance, Computer Repair, Computer Hardware, Server Administration, Network Security, Customer Service, Technical Analysis, Computer Science, Team-oriented, Teamwork, Telecommunications, Networking, Internet Security, Computer Forensics, DDoS, Information Security, SQL Injection, Computer Security, Windows Server, Linux Server, Web Servers, TCP/IP, Microsoft Technologies, Windows, Android, Web Development, Web Design, HTML, HTML 5, CSS, SSH, FTP, Wordpress, Skype, Start-ups

Education
University of Phoenix   2010 — 2012
Associate's degree, Information Technology, 4.0

Eastern Maine Community College   2009 — 2011
Associate's degree, Computer Science, 3.6

Patrick Fallon Patrick Fallon Greenville, South Carolina Area Details
Patrick Fallon's Support.com Experience July 2014 - February 2015
Job Sales and Marketing Specialist
Industry Marketing and Advertising
Experience
Verizon Wireless  January 2015 - Present
Support.com   July 2014 - February 2015
Mosaic Sales Solutions  February 2013 - April 2014
The Marlin Del Ray   November 2011 - November 2012
YORK BEACH MAINE   May 2011 - September 2011
PC Connection, Inc.   June 2010 - May 2011
ELITE PRODUCER GROUP   August 2005 - March 2010

Skills
SUPERIOR SALES AND..., Strong interpersonal..., Sales, Training, and..., Design proactive plans..., Demonstration of..., Effectively execute..., Sales Operations, Account Management, Customer Service, Marketing Strategy, Negotiation, B2B, CRM, Online Advertising, Brand Development, Business Development, Sales, Training, Human Resources, Sales Management, Management, Customer Satisfaction, Marketing, Leadership

Education
Florida Atlantic University

Bryce Schmitendorf Bryce Schmitendorf Olathe, Kansas Details
Bryce Schmitendorf's Support.com Experience July 2013 - Present
Job ABA Rep at Randstad Technologies US
Industry Information Technology and Services
Experience
Randstad Technologies US  February 2015 - Present
support.com   July 2013 - Present
Cable ONE  January 2013 - May 2013
Interstate Brands Corporation  May 2012 - November 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets

Education
Flint Hills Technical College   2009 — 2010

Marsha Barnes Marsha Barnes Attalla, Alabama Details
Marsha Barnes's Support.com Experience December 2013 - Present
Job Information Technology
Industry Information Technology and Services
Experience
support.com   December 2013 - Present
CARCAM - Gadsden State Community College   March 2012 - September 2013
East Coast Migrant Head Start Project  April 2007 - March 2012
Hobby Lobby  December 2007 - February 2008
Bruister and Associates   November 2005 - August 2006
Dalton Flooring Liquidators   June 2005 - January 2006
Navigant SatoTravel   August 2003 - November 2004

Skills
Microsoft Office, Editing, CCNA, PowerPoint, Research, Microsoft Excel, Public Speaking, Access, Microsoft Word, Social Media, Spanish, Newsletters, Customer Service, Outlook, Administrative...

Education
George Mason University   1996 — 2000
Bachelor of Arts (B.A.), English Writing, 3.6

Gadsden State Community College
Associate of Science (A.S.), Computer Science - Network Administration

Travis McCully Travis McCully Granbury, Texas Details
Travis McCully's Support.com Experience October 2008 - January 2012
Job Customer Service Supervisor at HotelTonight
Industry Internet
Experience
HotelTonight  September 2011 - Present
support.com   October 2008 - January 2012
Wyndham International  May 2003 - May 2009

Skills
Gamification, Salesforce.com, Mobile Devices, Customer Service, Social Media, Social Networking, Microsoft Office, Customer Satisfaction, Management, Troubleshooting, Technical Support, Start-ups, Training, Networking, Leadership

Education
Dallas County Community College   2006 — 2008
Associate of Science (A.S.)

Jason Leopard Jason Leopard Simpsonville, South Carolina Details
Jason Leopard's Support.com Experience September 2014 - Present
Job Solutions Center Supervisor at Support.com
Industry Information Technology and Services
Experience
Support.com   September 2014 - Present
Support.com   June 2013 - September 2014
Walmart  September 1997 - May 2006

Skills
Management, Technical Support, Windows XP, Software Installation, Troubleshooting, Windows 7, Computer Hardware, Operating Systems, Windows, TCP/IP, Hardware, Call Centers, Photoshop, Customer Service, Training, Microsoft Office, Networking, Windows Server, Active Directory, Servers, HTML, System Administration, Linux

Education
Embry Riddle Aeronautical University-Worldwide

Kelly Kubsch Kelly Kubsch Manitowoc, Wisconsin Details
Kelly Kubsch's Support.com Experience August 2013 - Present
Job Remote Service Technician at Support.com
Industry Computer Software
Experience
Support.com   August 2013 - Present

Skills
Wireless Networking, Routers, Customer Service, Technology Solutions, Ticketing Systems, Remote Troubleshooting, Remote User Support, Remote Access, Computer Hardware, Computer Repair, Computer Graphics, Computer Network..., Help Desk Support, Hardware Support, Remote Desktop, Technical Support, Desktop Computers, Windows 7, Network Hardware, Router Configuration, Hardware, DHCP, LAN-WAN, Home Networking, Operating Systems

Education
ITT Technical Institute-Green Bay   2003 — 2004
Multimedia

Lincoln High School

William Sobolik William Sobolik Greater Denver Area Details
William Sobolik's Support.com Experience January 2009 - April 2014
Job Service Desk Analyst at Nissan Motor Corporation
Industry Information Technology and Services
Experience
Nissan Motor Corporation  September 2014 - Present
All American Computer Support   April 2014 - Present
Support.com   January 2009 - April 2014
Tech One Computer Services   January 1999 - January 2009
OfficeMax  October 1999 - November 2006

Skills
Operating Systems, Technical Support, TCP/IP, Windows 7, Computer Repair, Wireless Networking, Help Desk Support, Software Installation, Printers, Windows XP, VoIP, Antivirus, Routers, Security, Windows Vista, Hardware, Active Directory, Service Now, ITIL, PuTTY, OS Migration/deployment, Microsoft Office Suites, Virus / Malware removal, Peripheral Networking, Hardware Repair, Image & Data Backup, Computer Security, Software Diagnostics &..., Data Migration, Apple OS X, Apple iOS

Education
Elmira College
Coursework, Geology

State University of New York College at Buffalo
Coursework, Business Administration and Management, General

Alex Baransky Alex Baransky New York, New York Details
Alex Baransky's Support.com Experience June 2013 - August 2013
Job Animal Behavior Student
Industry Research
Experience
Absolutely Fish Inc   August 2014 - March 2015
Support.com   June 2013 - August 2013
Four Winds Hospital  October 2012 - January 2013
Oce  June 2010 - August 2010

Skills
Java, PowerPoint, Critical Thinking, Research, Data Analysis, Microsoft Office, Photoshop, Matlab, Microsoft Word, Microsoft Excel, Social Media, Teaching, Public Speaking, Statistics, C++, Biology, Marine Biology, Computer Science, Computer Repair, Communication, Zoology, Invertebrate Zoology, Herpetology, Etymology, Ichthyology, Botany, Marine Mammals, Mammalogy, Ornithology, Wildlife, Wildlife Biology, Wildlife Conservation, Wildlife Rehabilitation, Wildlife Photography, Animal Behavior, Animal Nutrition, Animal Husbandry, Animal Science, Animal Training, Animal Care

Education
Columbia University in the City of New York   2013 — 2017
Bachelor’s Degree, Enviornmental Biology and Ecology

Columbia Engineering   2008 — 2012
Computer Engineering

Daniel Benge Daniel Benge Gastonia, North Carolina Details
Daniel Benge's Support.com Experience September 2014 - Present
Job Solutions Engineer at Support.com
Industry Information Technology and Services
Experience
Support.com   September 2014 - Present
Blockbuster  August 2010 - July 2012
GameStop  June 2004 - December 2006

Skills
Computer Science, Computer Repair, Computer Maintenance, Technical Support, Computer Hardware, Computer Hardware..., Computer Hardware..., Computer Information..., Computer Hardware..., Computer Systems..., Windows XP

Education
Gaston College   2014 — 2017
Computer Information Technologies, Computer and Information Sciences and Support Services

Ashbrook High School   2002 — 2006
Diploma, Cooking and Related Culinary Arts, General

Cosimo Bressi Cosimo Bressi Moscow, Pennsylvania Details
Cosimo Bressi's Support.com Experience August 2014 - March 2015
Job Microsoft Xbox Support Specialist at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services  August 2015 - Present
Bressi PC Repairs   January 2007 - Present
Support.com   August 2014 - March 2015
OnForce  September 2011 - June 2014
c3i-inc  April 2012 - September 2013
RGIS  December 2011 - April 2012
odesk.com  2008 - 2011
Wal-Mart DC 6080   August 2010 - December 2010
Home Depot  May 2009 - October 2010

Skills
Active Directory..., Root Cause Analysis, Critical Thinking, Team Leadership, Thrive in..., Help Desk Support, Networking, Operating Systems, Blackberry, Computer Hardware, Laptops, Windows 7, Management, Web Development, Robotics, Concur, Mac OS X, Visual Basic, Project Management, Cisco VPN, Windows Vista, Microsoft Office, Mobile Applications, SCCM, Teacher Training, Malware Analysis, Problem Solving, Virus Removal, Analysis, Lotus Notes, Software Engineering, Windows XP Pro, Troubleshooting, Active Directory, User Acceptance Testing, NetBeans, Customer Service, Windows, Microsoft Excel, Call Centers, Software Documentation, Training, Technical Support

Education
University of Phoenix   2013 — 2016
Bachelor of Science (BS), Information Techonology w/ concentration in Software Engineering, 3.26

Free Code Camp   2013 — 2015
Certificate in Full Stack Web Development, Computer Software Engineering

Mccann School of Business and Technology   2010 — 2012
Undergrad, Computer Science and Programming, 3.6

Stratford Institute   2000 — 2003
High School Diploma, General Studies

Erick White Erick White Greater Detroit Area Details
Erick White's Support.com Experience September 2013 - Present
Job Solutions Center Supervisor at support.com
Industry Information Technology and Services
Experience
support.com   September 2013 - Present
Urbanlight Computer Solutions   January 2008 - Present
support.com   January 2012 - September 2013
Barbeau Enterprises Inc.  January 2009 - August 2013
A Word In Season Christian Fellowship   August 2007 - January 2013
CornerStone Staffing Solutions, Inc.   April 2011 - January 2012
Mott Community College  May 2010 - April 2011
ECCO Select  July 2009 - July 2009

Skills
Windows 7, Troubleshooting, Windows Server, Hardware, Operating Systems, Technical Support, Networking, Software Installation, Customer Service, Wireless Networking, HP, CompTIA A+ Certification, Computer Hardware, Help Desk Support, Team Leadership

Education
University of Michigan-Flint   2015 — 2017
Master of Business Administration (M.B.A.), Computer Information Systems

Eastern Michigan University
Bachelor’s Degree, Technology Management, 3.36

Mott Community College
Associates of Applied Science, Computer Network Engineering, 3.97

Southwestern Michigan College
AA, Social Sciences

Jim Guiltinan Jim Guiltinan Camarillo, California Details
Jim Guiltinan's Support.com Experience March 2010 - September 2014
Job System Admin / Tech Support at ABW Host, LLC
Industry Internet
Experience
ABW Host, LLC   July 1996 - Present
support.com   March 2010 - September 2014
At Your Location Computer Training and Consulting   July 1994 - July 1996
Unisys  March 1989 - April 1990
Northrop Grumman  February 1988 - March 1989
Cordata Technologies   January 1987 - January 1988

Skills
Windows Server, Servers, Network Administration, Linux, System Administration, Data Center, Windows, Technical Support, Databases, SharePoint, Computer Hardware, Troubleshooting, Microsoft SQL Server, Help Desk Support, Active Directory, Hardware, Windows XP, Enterprise Software

Education
Humboldt State University   1981 — 1985
BS, Business Administration

Janet Heard Janet Heard San Francisco Bay Area Details
Janet Heard's Support.com Experience October 2006 - July 2012
Job Senior Staff Accountant at Technical Instruments
Industry Education Management
Experience
Technical Instruments  August 2015 - Present
FreeWheel Media Inc.   August 2014 - August 2015
FreeWheel Media   2014 - 2015
Kranz & Associates  January 2014 - August 2014
Genentech  April 2013 - December 2013
University Now   September 2012 - April 2013
support.com   October 2006 - July 2012
DoveBid, Inc  March 2006 - October 2006
J. Gallagher Insurance   November 2005 - February 2006
ABD Insurance   November 2002 - April 2005

Skills
Access, QuickBooks, Forecasting, Account Management, Microsoft Office, Salesforce.com, Project Management, PowerPoint, Inventory Management, Call Center, Sales, Lotus Notes, Software Documentation, Invoicing, Payroll, Management, Accounts Payable, Call Centers, Budgets, Auditing

Education
San Diego State University
BA, Audiology

Golden Gate University
Accounting

Damien Collins Damien Collins Houston, Texas Details
Damien Collins's Support.com Experience March 2014 - Present
Job Freelance Computer Technician
Industry Computer Hardware
Experience
Support.com   March 2014 - Present
N/A  January 2012 - August 2014
Computer Pros  April 2010 - June 2010
CORA Works LLC   October 2008 - June 2009

Skills
Microsoft Office, Customer Relations, Computer Hardware, Computer Repair, Computer Software, Computer Sales, Customer Service, Windows, Windows 7, Windows XP, Windows Vista, Office Administration, Desktop Publishing, Computer Graphics, HTML + CSS, Web Design, Website Hosting, Website Administration, Home Networking, Information Technology, Remote Desktop, Software Installation, Technical Support, Laptops, Hardware, Troubleshooting, Help Desk Support, Windows Server, Operating Systems, Wireless Networking, Network Administration, Computer Maintenance, Networking, Servers, OS X, Active Directory, Printers

Education
East Tennessee State University   2005 — 2006
Information Technology

Science Hill High School   1999 — 2003
H.S. Diploma (Technical Path), JROTC, Desktop Publishing, Visual Basic, Photoshop, Office Administration, Chemistry, 2.87

Elec Boothe Elec Boothe Greater Boston Area Details
Elec Boothe's Support.com Experience June 2011 - December 2011
Job Customer Support Engineer at Demandware
Industry Computer Software
Experience
Demandware  April 2015 - Present
Sloan Professional Services, LLC   May 2012 - July 2015
Demandware  October 2014 - April 2015
LEAP4LIFE   December 2011 - September 2014
support.com   June 2011 - December 2011

Skills
jQuery, Web Design, MySQL, CSS, E-commerce, PHP, Troubleshooting, Programming, Customer Service, phpMyAdmin, AJAX, Website Development, Apache, Drupal, JavaScript, Web Development, Management, HTML, MySQLi, Photoshop, cPanel, Structural Equation..., PHP4/5, Sifter, Mantis, Ninjato, YouTube, E-commerce Optimization, Database Administration, CSS3, Microsoft Office, JSON, Joomla, Salesforce.com

Education
Florida State College at Jacksonville   2009 — 2013
Associate's degree, Computer Science

Darron Burow Darron Burow Satellite Beach, Florida Details
Darron Burow's Support.com Experience June 2011 - June 2012
Job Program Analyst
Industry Information Technology and Services
Experience
Sun Nuclear Corporation  January 2015 - Present
Mysurfflicks.com   June 2014 - Present
Inforats.com   May 2010 - Present
Sun Nuclear Corporation  May 2013 - December 2014
Sun Nuclear Corporation  June 2012 - May 2013
support.com   June 2011 - June 2012
support.com   January 2009 - June 2011
IT Independent Consultant  July 2007 - July 2009
MTC Technologies  October 1999 - July 2007
Harris Corporation  January 1998 - October 1999

Skills
Web Site Production, Troubleshooting, Technical Writing, Technical Support, Networking, Unix, Software Documentation, HTML, Customer Support, CSS, Multimedia, PHP, Maintenance and Support, Call Center Development, Business Process..., Business Development, Remote Monitoring, Remote Desktop, Remote Sensing, Sales Operations, Program Management, DNS, Cisco Technologies, Servers, Software Installation, Microsoft Exchange, VMware, Windows 7, Windows Server, Active Directory, Cloud Computing, Data Center, System Administration, Hardware, Testing

Education
University of Phoenix Online   2005 — 2007
Information Technology

Community College of the Air Force
Associate, Applied Science - Scientific Analysis Technology

Community College of the Air Force
Associate, Applied Science - Avionics Systems Technology

Mai Thao Tran Mai Thao Tran San Francisco Bay Area Details
Mai Thao Tran's Support.com Experience January 2015 - Present
Job Business Development: Make every agent your best agent
Industry Information Technology and Services
Experience
Support.com   January 2015 - Present
San Jose State University Housing Services  August 2012 - May 2014
Aeropostale  June 2013 - August 2013
Ad Publishing   June 2013 - August 2013

Skills
Public Speaking, Event Planning, Microsoft Office, Time Management, Research, Interpersonal Skill, Mediation, PowerPoint, Marketing, Sales, Social Networking, Community Outreach, Problem Solving, Social Media, Team Leadership, Customer Service, Teamwork, Event Management, Dance Instruction, Diversity & Inclusion, Fundraising, Blogging, Budgets, Microsoft Word

Education
San Jose State University   2010 — 2014
Bachelor's Degree, Communications, General

Edinburgh Napier University   2013 — 2013
Study Abroad Program, International Business

Jeremy Glassford Jeremy Glassford Bloomington, Indiana Details
Jeremy Glassford's Support.com Experience March 2015 - Present
Job Remote Support Technician at Support.com
Industry Professional Training & Coaching
Experience
Support.com   March 2015 - Present
Adventure Venture LLC   2012 - Present
Little Red Goblin Games LLC  2013 - 2013

Skills
Change Management, Social Media, Small Business, Public Speaking, Coaching, Personal Development, Executive Coaching, Strategic Planning, Leadership Development, Team Building, Twich Streamer, Social Games, Online Games, Game Development, Game Design, Casual Games, Game Mechanics, Unity3D, C#, Programming, Customer Service, Remote Desktop, Remote User Support

Education
DeVry University   2005 — 2009
Bachelor's of Game AND simulation Programming, Game AND Simulation Grogramming

Kenneth Enz Kenneth Enz Stuart, Florida Details
Kenneth Enz's Support.com Experience September 2013 - January 2014
Job Field Service Technician at Albuquerque Public Schools
Industry Information Technology and Services
Experience
Albuquerque Public Schools  October 2014 - April 2015
Presbyterian Healthcare Services  June 2014 - September 2014
US Forest Service  January 2014 - June 2014
Support.com   September 2013 - January 2014
PC Expert   September 2012 - July 2013
Future of Work Enabled   June 2012 - November 2012
Qwest Communications  December 2010 - March 2012
Kohl's  August 2010 - August 2010
Enterprise Rent-A-Car  August 2010 - August 2010
HP  July 2010 - July 2010

Skills
XP, Active Directory, Software Installation, Access, Troubleshooting, Technical Support, Windows, VPN, Operating Systems, Windows 7, Computer Hardware, Hardware, Printers, Networking, HP, Disaster Recovery, Laptops, Windows XP, Citrix, Antivirus, Servers

Education
DeVry University   1999 — 2002
Bachelor's, Computer Information Systems

Alex Conner Alex Conner Indianapolis, Indiana Area Details
Alex Conner's Support.com Experience April 2010 - October 2010
Job Support Engineer at PC Help Services, Inc
Industry Information Technology and Services
Experience
PC Help Services, Inc  May 2014 - Present
iGoDigital  August 2012 - April 2014
nFrame  October 2010 - August 2012
support.com   April 2010 - October 2010
IndyGeek.net   October 2009 - October 2010
Geekery For Rent, LLC   June 2009 - July 2010
Unisys  November 2008 - May 2009
BehNeem, LLC   January 2008 - June 2008
MSD Wayne Twp.   June 2006 - August 2007

Skills
DNS, Deployment, Ruby, Ruby on Rails, Agile, Linux, IP Networking, Web Development, JavaScript, Web Performance, MySQL, Agile Methodologies, LAN-WAN, Apache, Git, System Deployment, Unix, IP, Virtualization, Software Development, Networking, Cloud Computing, jQuery, HTML 5, CSS, PHP, VMware, Web Applications, SaaS

Education
Indiana University-Purdue University at Indianapolis   2007 — 2008

Donnie Snider Donnie Snider Raeford, North Carolina Details
Donnie Snider's Support.com Experience August 2014 - December 2014
Job Analyst at HCL Technologies
Industry Information Technology and Services
Experience
HCL Technologies  December 2014 - Present
Support.com   August 2014 - December 2014
Goodyear Tire and Rubber  April 2008 - June 2010
CSA Ltd.  November 2009 - May 2010
American Income Life Insurance Company  March 2007 - September 2007
PDS Tech, Inc.   July 2006 - December 2006
Groupware International  September 2005 - July 2006
US Army  January 2000 - August 2005

Skills
Java, HTML, Microsoft Office, Customer Service, Networking, Microsoft Word, Microsoft Excel, Network Security, Training, Help Desk Support, PowerPoint, Sales, Servers, C, C++, Testing, Windows, Windows XP

Education
Fayetteville Technical Community College   2014 — 2015
Associate's Degree, Business Administration Operations Management, 3.5

Fayetteville Technical Community College   2010 — 2014
Associate's Degree, Computer Information Technology, 3.493

Fayetteville Technical Community College   2010 — 2014
Associate's Degree, Information Systems Security, 3.4

Fayetteville Technical Community College   2010 — 2013
Associate's Degree, Networking Technology, 3.4

Andrew Moyes Andrew Moyes Greater Salt Lake City Area Details
Andrew Moyes's Support.com Experience July 2013 - March 2014
Job Software Engineer at Purch
Industry Computer Networking
Experience
Purch  April 2015 - Present
Boostability  June 2014 - April 2015
support.com   July 2013 - March 2014
Texas Roadhouse  May 2012 - July 2012

Skills
Linux, Amazon Web Services..., MySQL, PHP, Computer Network..., Troubleshooting, Wireless Networking, Nginx, Windows, Computer Hardware, English, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, JavaScript, HTML, Networking, Wireless, Databases, CSS

Education
Dixie State College   2009 — 2012
Associate's degree, Science

JOSEPH WARD JOSEPH WARD Radford, Virginia Details
JOSEPH WARD's Support.com Experience March 2012 - March 2014
Job Technical Support Specialist NRCC
Industry Information Technology and Services
Experience
New River Community College  November 2014 - Present
support.com   March 2012 - March 2014
HDH ASSOCIATES - ARCHITECTURE-ENGINEERING-ENVIORNMENTAL   July 2011 - October 2012
Lockheed Martin Information Technology  May 2011 - July 2011
Celanese  September 2010 - December 2010
United States Postal Service  1996 - 2004

Skills
Active Directory, Servers, Troubleshooting, VPN, Windows 7, XP, Operating Systems, DNS, Network Administration, Vendor Management, Strategic Planning, Customer Service, Software Installation, Windows Server 2003, Remedy, Help Desk Management, Desktop Support, Desktop Hardware, Wireless Networking, LAN/WAN, MS Office Suite, MS-DOS, Programming, Contract Negotiations, Consultation, Procurement, Budget Analysis, Piloting, Contract Management, Website Administration, Remote Web Workplace, Windows XP Professional, Windows Vista Business, Small Business, Satellite Communications, Wireless Broadband, Router Configuration, WiFi, Computer Hardware..., Software Implementation, Network Migrations, Data Migration, HP, Group Policy, Printers, Computer Hardware, Cisco, Deployment, System Administration, Windows

Education
National Radio Institute (Computer Programming)   1992 — 1995
Technical Diploma - Computer Programming, Information Technology

John Wood Community College   1982 — 1983
Applied Science, Electrical

Rock Island Technical School   1975 — 1976
Mechanical Engineering Related Technologies/Technicians

Josh Metcalf Josh Metcalf Merrill, Michigan Details
Josh Metcalf's Support.com Experience 2013 - Present
Job Computer Software Professional
Industry Computer Software
Experience
support.com   2013 - Present
Elauwit  August 2012 - February 2013
US Army  March 2005 - January 2009

Skills
Computer Hardware, Computers, Leadership, Team Leadership, Intelligence, Learning Quickly, Learning New Concepts, Thinking Outside The Box, Motivation, Network Administration, Wireless Networking, Apple OS, Windows, Networking, Computer Repair, Quick Thinker

Education
Hawaii Pacific University   2012 — 2012
None, Biology, General

Florida Career College-Miami   2009 — 2009
None, Computer Network Administration

Elijah Coleman Elijah Coleman Greater Atlanta Area Details
Elijah Coleman's Support.com Experience June 2014 - Present
Job Technical Support Expert
Industry Information Technology and Services
Experience
Support.com   June 2014 - Present
illustra  March 2010 - April 2014
Wildman Harrold  August 2004 - August 2008
Bowne Business Solutions  September 2000 - September 2002

Skills
Technical Support, Help Desk Support, Problem Solving, Troubleshooting, Best Practices, Windows, Microsoft Office, Outlook, iManage, Computer Hardware, Document Management, Lotus Notes, Hardware

Education
Ithaca College   1994 — 1996
Bachelor of Arts (BA), Communication and Media Studies

Hampshire College   1993 — 1994

Blake Clausnitzer Blake Clausnitzer Conyers, Georgia Details
Blake Clausnitzer's Support.com Experience May 2011 - July 2012
Job NOC IT Analyst at Innotrac
Industry Computer & Network Security
Experience
Innotrac  July 2014 - Present
iTOK  December 2012 - June 2014
iTOK  July 2012 - December 2012
Support.com   May 2011 - July 2012
Fry's Electronics  October 2006 - May 2011

Skills
Computer Hardware, Computer Repair, Customer Service, Virus Removal, Sales, Printers, Solid computer skills, Windows 7, Windows Vista, OS X, Windows XP Pro, World History, Mac OS, Christian Ministry, Android SDK, iOS, Self-confidence, Windows Server, Nagios, Workfront, Troubleshooting, Networking

Education
Georgia Perimeter College   2003 — 2006
Associate of Arts (A.A.), Education

Mark Forstneger Mark Forstneger Chicago, Illinois Details
Mark Forstneger's Support.com Experience February 2010 - December 2013
Job Help Desk Administrator at Cubic
Industry Computer Software
Experience
Cubic  January 2014 - Present
support.com   February 2010 - December 2013
Alexian Brothers AIDS Ministry  May 2009 - February 2010
American College of Foot and Ankle Surgeons  April 2006 - February 2009
Joint Commission  July 2001 - April 2006
Tribune Broadcasting  October 2000 - July 2001
WCIA-TV  August 1998 - October 2000
WCIA  May 1998 - August 1998

Skills
Press Releases

Education
Eastern Illinois University   1993 — 1998
Bachelor of Arts (BA), Journalism

Tomás Suzuki Tomás Suzuki San Francisco, California Details
Tomás Suzuki's Support.com Experience May 2015 - October 2015
Job Business Development Representative @ Support.com: Make every agent your best agent
Industry Information Technology and Services
Experience
Safety Training Seminars   April 2014 - Present
Support.com   May 2015 - October 2015
RadioShack  2011 - 2012
United Precision LLC   2010 - 2011
United Precision LLC   2008 - 2010
REI  2007 - 2008

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Teamwork, Public Speaking, Bilingual-English/Spanis..., Keynote, Networking, Employee Training, Marketing, Sales, Management

Education
SFSU   2011 — 2013
Bachelor of Business Administration (B.B.A.), International Business

Diablo Valley College

Abraham Lincoln High School (Lima - Perú)

Paul Sando Paul Sando Las Vegas, Nevada Details
Paul Sando's Support.com Experience June 2013 - January 2014
Job Technical Team Lead at Intelligent Technical Solutions
Industry Information Technology and Services
Experience
Intelligent Technical Solutions  January 2014 - Present
support.com   June 2013 - January 2014
Auto Point  May 2010 - May 2013
Tier 3 Support   May 2008 - May 2010
Cloud 10 Corporation  September 2007 - May 2008
West Corporation  March 2005 - September 2007

Skills
Customer Service, Sales, Business Process..., Operations Management, Business Analysis, Strategic Planning, CRM, Competitive Analysis, Management, Team Building, Team Leadership, Forecasting, Budgets, Call Center Development, Telecommunications, Automotive, Business Process..., BPO, Organizational Culture, Development & delivery..., KPI implementation, Recruiting, New Business Development, Distributed Team..., VoIP, IVR, Process Optimization, Emerging Technologies, Quality Assurance, Expense Management, Continuous Improvement, Employee Engagement, Relationship Management, Process Management, Process Flow..., Call Centers, Leadership, Leadership Development, Customer Satisfaction, Customer Retention, Marketing, Training, Coaching, Software Documentation, Technical Support, Analysis, Process Improvement, Sales Process, Direct Sales, Sales Operations

Education
Grand Canyon University   2009 — 2013
B.S., Management Information Systems

Tri-State Business Institute   1999 — 2001
A.S.B., Computer Science

Joseph E. Baatz Joseph E. Baatz Greater New York City Area Details
Joseph E. Baatz's Support.com Experience August 2013 - November 2014
Job eCommerce Marketing & Customer Support Manager at Computechsale
Industry Marketing and Advertising
Experience
Computechsale   November 2014 - Present
H. Foonman Associates LLC dba The Worlds Outlet   March 2010 - Present
Support.com   August 2013 - November 2014
Sussex County Community College  January 2012 - November 2013
Varian Medical Systems  February 2008 - November 2009
TomoTherapy  January 2006 - October 2007
Varian, Inc.   April 1999 - January 2006

Skills
Customer Satisfaction, Customer Oriented, Customer Service, Customer Retention, Customer Engagement, Customer Insight, Customer Relationships, Customer Focused, E-commerce, Windows, CRM, Leadership, Sales, Troubleshooting, Management, Team Building, Marketing, Online Marketing, Training, Cross-functional Team..., Networking, Social Media Marketing, Product Management, Technical Support, Selling, Negotiation, New Business Development

Education
University of Phoenix   2002 — 2006
Bachelor's Degree, Computer Science with Software Programming Emphasis, 3.82

County College of Morris
AAS/BMET, Bio-Medical Electronics

Hopatcong High School

Conrad Nuccio Conrad Nuccio Poughkeepsie, New York Details
Conrad Nuccio's Support.com Experience June 2012 - January 2013
Job IT Consultant at JRO Technology
Industry Information Technology and Services
Experience
JRO Technology   January 2014 - Present
Nuccio LTD   March 2012 - Present
support.com   June 2012 - January 2013
Northeast Computer Services   August 2010 - February 2012

Skills
Windows, Windows 7, Technical Support, HTML, OS X, CSS, E-commerce, SaaS, Troubleshooting, Computer Hardware, Networking, XP, Web Development, Security, iOS, Mac OS, Microsoft Office, Network Administration, Operating Systems, Help Desk Support, Outlook, Printers, Windows Vista, Linux, Servers, Network Security, Photoshop, Computer Security, Facebook, Computer Repair, Wireless Networking, Routers, Leadership, Windows XP, Hardware Support, LAN-WAN, Remote Desktop, Laptops, Antivirus, Information Technology, Software, Ubuntu, Dell Computers, IT Operations, Desktop Computers, Hardware, Smartphones, Computer Maintenance, Internet Security, Remote Access

Education
Dutchess Community College   2007 — 2009
Associate of Science (AS), Communication and Media Studies

Salvadore LeJeune Salvadore LeJeune San Diego, California Details
Salvadore LeJeune's Support.com Experience August 2012 - October 2012
Job Software Quality Assurance Engineer at Digium
Industry Internet
Experience
Digium  June 2013 - Present
Digium  October 2012 - June 2013
support.com   August 2012 - October 2012
Intuit  January 2010 - February 2010
Lunarpages  December 2008 - December 2009
US Navy  November 2003 - January 2008

Skills
Troubleshooting, Programming, PHP, Apache, Servers, Operating Systems, Linux, MySQL, System Administration, HTML, CSS, Web Development, Hardware, Navy, Photoshop, VMware, Electronics, C++, Web Design, AJAX, PostgreSQL, Asterisk, Perl, Perl Automation, Automation, Agile Testing, Quality Assurance, Information Security, VoIP, SIP, Java, JavaScript, Dreamweaver, Debian, Network Administration, Network Security, Penetration Testing

Education
DeVry University-California   2009 — 2012
Bachelor's degree, Game And Simulation Programming, 3.8-4.0

Justin Rouch Justin Rouch Fort Wayne, Indiana Area Details
Justin Rouch's Support.com Experience August 2013 - September 2014
Job Remote Service Technician at support.com
Industry Internet
Experience
Freelance Website Developer  January 2010 - Present
Freelance Tech Support   August 2000 - Present
Collected Beauty   January 2012 - January 2015
Guild Press, LLC   March 2010 - January 2015
support.com   August 2013 - September 2014
Quantum OPS   May 2012 - May 2013
The Cleaning Company  August 2012 - October 2012
Guild Press, LLC   September 2010 - January 2011
STFU Radio   September 2009 - August 2010
Gamer Powered Radio   January 2006 - May 2007

Skills
PHP, MySQL, CSS, Wordpress, HTML, Web Development, WordPress, JavaScript, HTML 5, jQuery, User Interface Design, Networking, Website Development, Web Design, User Experience

Education
Indiana University—Purdue University Fort Wayne   2005 — 2010

Central Noble High School   2001 — 2005
Diploma

Christine Ebangi Christine Ebangi Redwood City, California Details
Christine Ebangi's Support.com Experience May 2015 - Present
Job Executive Assistant to Dr. Elizabeth Cholawsky/President & CEO and Roop Lakkaraju/CFO/COO/EVP at Support.com
Industry Computer Software
Experience
Support.com   May 2015 - Present
IDG Consumer & SMB  January 2014 - September 2014
Walmart.com  February 2013 - August 2013
Delphi Solutions Inc   March 2012 - December 2012
California Common Sense  November 2011 - March 2012
California Academy of Sciences  February 2011 - November 2011
Propel Fuels  January 2010 - February 2011
Gracenote, Inc  February 2005 - December 2009
Sony Computer Entertainment America  May 2001 - January 2005
Internet Shopping Network  June 1999 - April 2001

Skills
Process Improvement, Photoshop, HTML, Social Media, Adobe Acrobat, Microsoft Excel, Project Management, Start-ups, Microsoft Word, FileMaker, Microsoft Office, Social Networking, Google Docs, Access, Office Management, Event Planning, Sales & Marketing..., Salesforce, Outlook, Peachtree, QuickBooks, TotalProjex, SharePoint, Salesgenie, PowerPoint, Galaxy, Basecamp, MailChimp, Hootsuite, Lotus Notes, Asana, Non-profits, Recruiting, Administrative..., Travel Arrangements, Business Development, Management, Marketing, Product Management, Salesforce.com, Video Games

Education
De Anza College
Associate of Arts (A.A.), Music Performance, General

Mountain View High School

Jon Georg (TopLinked.com, LION) Jon Georg (TopLinked.com, LION) Port Hadlock, Washington Details
Jon Georg (TopLinked.com, LION)'s Support.com Experience November 2011 - December 2013
Job IT Project Manager/Manager at Dailey Computer Consulting
Industry Information Technology and Services
Experience
Dailey Computer Consulting   January 2014 - Present
Support.com   November 2011 - December 2013
Leapforce  June 2011 - September 2011
US Army  October 2008 - August 2011
All Natural Zebra   January 1998 - December 2008
City of Gaston   March 2007 - October 2008
California Primary Care Association  January 2005 - March 2008
Sonrise Church  January 2003 - August 2007
CluelessGourmet.com   September 2004 - January 2005
Kelly IT for Intel   November 2004 - December 2004

Skills
Online Research, Problem Solving, Data Analysis, Quantitative Analysis, Proofreading, Cataloging, Market Research, Web Design, Technical Writing, Technical Analysis, Competitive Analysis, Legal Documentation, Supervisory Skills, Project Planning, Photoshop, MS Office Suite, Statistical Modeling, Query Optimization, Search Engine Technology, Training & Development, Staff Training, Technical Training, Procedure Development, Procedure Manuals, Independent Thinker, Team Coordination, Comparative Analysis, Fast Learner, Wise, Facility Design, Biofuels, Anaerobic Digestion, Integrity, Hard Worker, Issues Resolution, Conflict Resolution, Arbitration, Team Motivator, Mentoring Of Staff, Common Sense, Troubleshooting, Computer Hardware..., Team Building, Strategic Planning

Education
Drexel University   2001 — 2003
M.S., Library Science (Online Program)

Oregon State University   1993 — 1999
B.S., History

South Albany High School   1989 — 1993
Diploma, Electronics, Spanish, Calculus, Chemistry, Physics, AP History & AP English

Christopher Straley Christopher Straley Fort Wayne, Indiana Details
Christopher Straley's Support.com Experience May 2014 - Present
Job Remote Services Technician at Support.com
Industry Government Administration
Experience
Support.com   May 2014 - Present
jcpenney  November 2013 - June 2014
Indiana University - Purdue University Fort Wayne (IPFW)   January 2012 - August 2012
Mike's Carwash, Inc.   April 2009 - April 2012
Indiana University—Purdue University Fort Wayne (IPFW)   2010 - 2011

Skills
Customer Service, Technical Support, Help Desk Support, Sales, Windows, OS X, Microsoft Word, Access, Troubleshooting, Time Management, Problem Solving, Management, Leadership

Education
Ivy Tech Community College-Northeast   2012 — 2014
Associate's Degree, Airframe Mechanics and Aircraft Maintenance Technology/Technician

Indiana University-Purdue University Fort Wayne (IPFW)   2010 — 2012
Associate of Science (A.S.), Mechanical Engineering/Mechanical Technology/Technician

Bill Burnard Bill Burnard Woodstock, Georgia Details
Bill Burnard's Support.com Experience September 2014 - January 2015
Job Field Service Technicain at Retail Data Systems
Industry Information Technology and Services
Experience
Retail Data Systems  February 2015 - Present
Support.com   September 2014 - January 2015
Computer Generated Solutions  May 2014 - September 2014
Savage, Inc   October 2005 - May 2014
City of Bethel   January 2002 - June 2004

Skills
CompTIA A+, Teamwork, Laptops, Customer Service, Time Management, Microsoft Office, Management, Technical Support, Microsoft Excel, Microsoft Word, PowerPoint, Restaurants, Social Media, Restaurant Management, Hospitality, Food & Beverage, Food, Food Service, Networking, Public Speaking, laptop repair, Inventory Management, Sales, Team Building, Customer Satisfaction, Hardware, Computer Hardware, Troubleshooting, Windows 7

Education
Dekalb Technical College   2010 — 2012
Networking Specialist, Computer and Information Sciences and Support Services

Kennesaw State University   2008 — 2008
A+ Certification Prep

Windsor Jr/Sr High School   1984 — 1990

Alberto Pierluissi Alberto Pierluissi Spring Hill, Florida Details
Alberto Pierluissi's Support.com Experience October 2014 - Present
Job Remote Service Technician
Industry Animation
Experience
Support.com   October 2014 - Present

Skills
Video Games, 3D Studio Max, Maya, 3D Modeling, Computer Games, Animation, zbrush, Web Design, Computers, Live Streaming

Education
Full Sail University   2011 — 2015
Bachelor Degree, Game Art

Full Sail University   2011 — 2014
Bachelors, Game Art

Full Sail University   2011 — 2014
Bachelor Degree, Game Art

Alex Jefferson Alex Jefferson Brooklyn, New York Details
Alex Jefferson's Support.com Experience July 2011 - December 2013
Job Internet Specialist at CenturyLink
Industry Computer Networking
Experience
CenturyLink  November 2014 - Present
Support.com   July 2011 - December 2013

Skills
Windows Server, Technical Support, XP, Windows 7, Computer Hardware, Operating Systems, Active Directory, Troubleshooting, Servers, Network Administration, Software Installation, Hardware, VMware, Linux, TCP/IP, Windows, Help Desk Support, Computer Repair, DNS, Networking, DHCP, Windows XP, Laptops, Antivirus, Wireless Networking, Printers, Routers, VPN, Remote Desktop, Group Policy, Windows Vista, Switches, Microsoft Exchange, Firewalls, Cisco IOS, Computer Security, Network Security, Server Administration, System Deployment, Hardware Support, Norton Ghost, LAN-WAN, Citrix, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Telecommunications, Team Building

Education
DeVry University   2010 — 2012
Associate of Arts (AA), Computer Systems Networking and Telecommunications

John Tru John Tru Westfield, Massachusetts Details
John Tru's Support.com Experience July 2013 - Present
Job Remote Desktop Tech at Support.com
Industry Music
Experience
Tru Entertainment and Promotions   January 2011 - Present
Support.com   July 2013 - Present

Skills
Booking Shows, Tour Booking, Event Planning, Event Management, Events Coordination, Graphic Design, Flyers, Street Teams, Promotions

Education
Holyoke Community College   2011 — 2013

Jamie Pullman Jamie Pullman Chattanooga, Tennessee Area Details
Jamie Pullman's Support.com Experience March 2013 - Present
Job Remote Services Technician at support.com
Industry Retail
Experience
support.com   March 2013 - Present
Blockbuster  January 2003 - February 2013
Video Update/Movie Gallery   January 1999 - January 2003

Skills
Computer Repair, Computer Hardware, Customer Service, Wireless Networking, Managed Money, Management, Microsoft Office, Windows, VoIP, Routers, Switches, LAN-WAN, Cable Modems, PC building, Dedication to work, Leadership, Teamwork

Education
DeVry University
Bachelor of Science, Networking and Communications Management

Alisha Swindle Alisha Swindle United States Details
Alisha Swindle's Support.com Experience June 2011 - June 2012
Job Patient Transfer Coordinator at Air Methods
Industry Consumer Services
Experience
Air Methods  July 2015 - Present
AIM Careerlink  November 2014 - June 2015
Encore LLC   August 2012 - November 2014
support.com   June 2011 - June 2012
B&B Entertainment   February 2008 - December 2011
Cavalry Arms   January 2007 - June 2009
Adzact   January 2007 - January 2008
Kid To Kid  January 2005 - January 2007
Talkabout Wireless   January 2005 - January 2006
The Old Brick House Grill   January 2003 - January 2004

Skills
Team Orientation, Leadership Skills, Cross-functional..., Ability to Self-Manage..., Tenacious Work Ethic, Solid computer skills, Great people skills, Outstanding customer..., Highly motivated..., Enjoy helping people, Always Willing to Learn, Energetic, Fun attitude, Flexible Schedule, Flexible to Change, Enthusiasm to motivate, Great communications..., Enjoy working with the..., Strong leadership..., World Class Customer..., Customer-focused Service, Call Center, Retail Sales, Accounts Receivable, Teambuilding, Data Entry, Quality Assurance, Quality Control, Direct Sales, Troubleshooting, Cash Handling Experience, Cashiering, Customer Service, Team Building, Technical Support, Call Centers, Customer Retention, Management, Leadership, Software Documentation, Communication, Consumer Services, Sales, Customer Satisfaction, Marketing, Training, Account Management

Education
Glendale Community College

IVY BRIDGE/TIFFIN UNIVERSITY

Kevin Stringer Kevin Stringer Melbourne, Florida Area Details
Kevin Stringer's Support.com Experience July 2013 - Present
Job Remote Support Tech at Support.com
Industry Computer Networking
Experience
support.com   July 2013 - Present

Skills
Hardware, Servers, Networking, Linux, Software Installation, WAN, Windows, Operating Systems, Information Technology, Remote Desktop, Windows Server, Network Administration

Education
Eastern Florida State College   2007 — 2010
A.S. Computer Network Administration, Linux, MS, Computer Networks

Christine Emmick Christine Emmick Greater Pittsburgh Area Details
Christine Emmick's Support.com Experience March 2014 - March 2015
Job Owner and CFO of Quad H Properties, LLC
Industry Marketing and Advertising
Experience
Glutenfreefantasy.blogspot.com   March 2009 - Present
Quad H Properties   2009 - Present
Creative Content Writing Services   2008 - Present
Support.com   March 2014 - March 2015
Liberty Tax Service  February 2014 - April 2014
Liberty Tax Service  January 2013 - April 2014
Deep Dive Media  March 2010 - October 2012
Writer's Research Group  2006 - 2008
10xMedia   2005 - 2006
SiteForLess.com   2003 - 2003

Skills
Blogging, Blog Management, Blog Marketing, Writing, Editing, SEO, Poetry, Creative Writing, Content Marketing, Research, Newsletters, Social Media Marketing, Social Networking, Social Media, Public Speaking, Proofreading, Facebook, Copywriting, Copy Editing, Photography, Customer Service, Press Releases, Web Content, Video Production, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Management, Online Marketing, Email Marketing, Leadership, Marketing, Event Planning, Content Strategy

Education
Geneva College   2003 — 2005
B.S., Community Ministry

Community College of Allegheny County   1990 — 1995
A.S., Engineering Drafting and Design Technology

Community College of Allegheny County   1990 — 1995
A.S., Civil Engineering Technology

Community College of Allegheny County   1990 — 1995
Certificate, Engineering Drafting and Surveying

Plum High School

Plum High School

Matt Tatro Matt Tatro Gardner, Massachusetts Details
Matt Tatro's Support.com Experience March 2010 - May 2011
Job Test and Integration Technician
Industry Defense & Space
Experience
L-3 KEO  May 2011 - Present
Support.com   March 2010 - May 2011
Fitchburg State College  June 2008 - December 2009
University of Massachusetts - Amherst  October 2005 - July 2006
Affordable Computer   October 1998 - February 2002

Skills
Troubleshooting, Electronics, Test Equipment, Manufacturing, Electrical Engineering, Testing

Education
Fitchburg State University   2006 — 2009
BS, Electronics Engineering

Holden Brown Holden Brown Oskaloosa, Iowa Details
Holden Brown's Support.com Experience Remote Services TechnicianSupport.comOctober 2014 - Present
Job Remote Services Technician at Support.com
Industry Computer Software
Experience
Support.com   Remote Services TechnicianSupport.comOctober 2014 - Present

Skills
C#, C++, Mobile Applications, iOS Development, Java, Visual Basic, Visual Studio, CodeBlocks, Eclipse, Unity, Unity3D, Socket Programming, Game Development, MonoDevelop, Xamarin Studio, Xcode, Swift, Customer Service, Customer Satisfaction, Cocoa, Microsoft Access, Microsoft SQL Server, XAMPP, Object Oriented Design, Object Oriented Software, HTML Scripting, PHP, JavaScript, Web Development

Education
Kaplan University-Cedar Rapids Campus   2014 — 2016
Software Development

Damion Parker Damion Parker Fresno, California Details
Damion Parker's Support.com Experience September 2013 - Present
Job Remote Service Technician/ Web Design
Industry Information Technology and Services
Experience
Support.com   September 2013 - Present
Apria Healthcare  February 2007 - October 2007

Education
Fresno City College   2015 — 2016
Certificate of Achievement, Web Development, 3.5 GPA

Heald College-Fresno   2008 — 2011
AA and AS, Network and System Administration/Administrator, 3.46 GPA

Raheem Williford Sr., DCSE, A+ Raheem Williford Sr., DCSE, A+ Philadelphia, Pennsylvania Details
Raheem Williford Sr., DCSE, A+'s Support.com Experience July 2014 - April 2015
Job Remote Service Technician at Support.com
Industry Nonprofit Organization Management
Experience
Microsoft, Inc.   October 2015 - Present
Independent Contractor / Consultant  January 2008 - October 2015
Support.com   July 2014 - April 2015
SMARTECH & Associates, LP   February 2014 - April 2014
Gaudenzia, Inc.   March 2011 - October 2013
Gaudenzia, Inc.   July 2009 - March 2011
Ready Pac Foods, Inc.   May 2008 - July 2009
Ready Pac Foods, Inc.   January 2008 - May 2008

Skills
Computer Repair, Microsoft Office Suite, Sewing, Computer Security, Computer Hardware, Printer Support, Nimble thinker, Organized, Report Writing, Newsletter Production, Unemployment Claims, New Hire Orientations, Quarterly Reporting, Interview Preparation, Business, Analytical Skills, Typing, Software Installation, Office Management, Organization &..., Printers, Microsoft Office, Human Resources, Data Entry, Management, Operating Systems, Microsoft Excel, Recruiting, Time Management, Outlook, Windows, Windows 7, Public Speaking, PowerPoint, Microsoft Word, Leadership Development, Organizational..., Talent Acquisition, Technical Support, XP, HRIS, Laptops, Resume Writing, Coaching, Employee Relations, Employee Training, Research, Conflict Resolution, System Administration, Workshop Facilitation

Education
Community College of Philadelphia   2011 — 2015
Associate's Degree, Business, 3.0

Educate Dell   2014 — 2014
Dell Certified Service Engineer, Computer and Information Sciences and Support Services, A

Independent Study   2012 — 2012
A+ Certification, Information Technology

Community College of Philadelphia   2010 — 2011
Information Technology, 3.0

Strayer University 2008   2008 — 2009
Business Administration and Management, General

Vance-Granville Community College   2007 — 2007
Industrial Sewing Certificate, Industrial Sewing

Rakesh Kothur Rakesh Kothur San Jose, California Details
Rakesh Kothur's Support.com Experience October 2014 - September 2015
Job Business Development Representative at EORM
Industry Environmental Services
Experience
EORM – A BSI Professional Services Company  September 2015 - Present
Support.com   October 2014 - September 2015
Compuga Inc.   April 2014 - October 2014
Valley Yellow Pages  August 2013 - January 2014
CBS Corporation  January 2013 - May 2013
Permalla Dental Care   December 2010 - January 2012

Skills
Sales, Salesforce.com, Leadspace, Lead Generation, Cold Calling, Solution Selling, Marketing, Social Media, Social Networking, Social Media Marketing, Advertising, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Marketing Strategy, Project Management, Mobile Marketing, Research, Event Planning, Windows, Team Leadership, Business Analysis, SEO, Marketing Research, Facebook, PowerPoint, Photoshop, HTML, Outlook, QuickBooks, ToutApp, Business Development, Public Relations, Leadership, Management, Account Management

Education
SFSU   2011 — 2013
Bachelor of Science (B.S.) in Business Administration, Marketing

De Anza College   2009 — 2011

Donivian DeMar Donivian DeMar Lake Stevens, Washington Details
Donivian DeMar's Support.com Experience March 2010 - July 2010
Job Owner / Project Manager at Just Herb, LLC
Industry Farming
Experience
Just Herb   October 2013 - Present
BioMechTech   January 2008 - Present
Support.com   March 2010 - July 2010
Visible.net  September 2009 - March 2010
RMS Corp/Dell   April 2008 - November 2008
Sentry Credit Inc  January 2006 - January 2007

Skills
Website Administration, Office Automation, Process Automation, HTML, XP, Project Management, IT Service Management, SQL, Windows NT, Visual Basic, C++, DOS, IT Management, Virus Removal, E-commerce, PHP, Networking, Windows XP, Management, Social Media Marketing, Marketing Strategy

Education
Everett Community College   2004 — 2005

Sky Valley Education Center   2004 — 2005
Graduation, Information Technology

Kings Way Christian Academy   1997 — 2003
Highschool

Cannabis Profession
Cannabis Horticulture and Processing

Donald Remy Donald Remy Tallahassee, Florida Details
Donald Remy's Support.com Experience January 2015 - Present
Job Wireless Technician at Support.com
Industry Public Relations and Communications
Experience
Support.com   January 2015 - Present
Beta Lamba Sigma Alumni Chapter of Phi Beta Sigma Fraternity, Inc.   August 2014 - Present
Dollar Thrifty Automotive Group  August 2014 - January 2015
Rollins Marketing Group   May 2014 - August 2014
Florida A&M University Hansel E. Tookes Recreational Center   September 2013 - May 2014
Florida A&M University Hansel E. Tookes Recreational Center   January 2013 - May 2014
Big Bend Community Development Corporation   September 2013 - December 2013
Florida A&M University student newspaper, The FAMUan   August 2013 - December 2013
Florida A&M University student newspaper, The FAMUan   January 2013 - August 2013
Private Tutor  March 2012 - December 2012

Skills
Teamwork, Editing, AP Style, Human Resources, Public Speaking, Social Networking, Event Planning, Facebook, Customer Service, Microsoft Office, Cpr Certified, Notary Public, Fundraising, Speech, Press Kits, Research, Market Research, Survey Research, Qualitative Research, Quantitative Research, Press Releases

Education
Florida Agricultural and Mechanical University   2013 — 2014
Bachelor of Science (BS), Public Relations, Advertising, and Applied Communication

Miami Dade College   2008 — 2010
Associate of Arts (AA), Journalism

Aaron Dye Aaron Dye Soledad, California Details
Aaron Dye's Support.com Experience August 2013 - September 2014
Job IT Professional
Industry Information Technology and Services
Experience
RomNet Support Services, Inc.   July 2015 - Present
The Blue Horizon   June 2014 - April 2015
support.com   August 2013 - September 2014
Aaron Dye's Computer Service   August 2009 - August 2013
Golden State Phone and Wireless   July 2007 - August 2008
Geek Squad  March 2006 - July 2007
Blockbuster Video  April 2004 - July 2005
PC Service Center   2001 - 2001

Skills
Pc Software, Computer Hardware, Computer Repair, Laptops, Desktop Support, A+ Certified, Software Installation, Printers, Software, Help Desk Support, Hardware, Technical Support, Networking, Wireless Networking, Servers, Windows 7, Antivirus, Microsoft Office, Customer Service, Troubleshooting, Network Administration, Windows XP, Active Directory, Operating Systems

Education
University of Phoenix   2008 — 2012
Bachelor of Science, Information Technology

Naval Air Technical Training Center   2002 — 2002
Certificate, Aeronautics/Aviation/Aerospace Science and Technology, General

Heald College   2000 — 2000
Associates in Science, Computer Technology

North Monterey County High School   1996 — 1998

Don Seven Don Seven Cordova, Tennessee Details
Don Seven's Support.com Experience November 2013 - Present
Job Technology Professional
Industry Information Technology and Services
Experience
support.com   November 2013 - Present
FedEx TechConnect  September 2012 - Present
Jabil  December 2011 - August 2012

Skills
Testing, Six Sigma, Test Automation, Quality Assurance, Quality Management, Test Engineering, Lean Manufacturing, System Testing, Manufacturing, FMEA, Continuous Improvement, Technical Support, Leadership, Troubleshooting, Electronics, Engineering, Project Management, Customer Service, Windows, Test Equipment, Microsoft Office, Networking, Program Management

Education
ITT Technical Institute-Rancho Cordova

Charles Hamm Charles Hamm Ocklawaha, Florida Details
Charles Hamm's Support.com Experience November 2014 - Present
Job Remote Services Technician/WFM Intern at Support.com
Industry Computer & Network Security
Experience
Support.com   November 2014 - Present
Security and Fire Electronics   March 2012 - August 2014
Grant Electric   October 2011 - February 2012
Silver Springs Bottled Water   June 2008 - August 2011
Smithfield Beef Group - Plainwell, MI   September 2005 - April 2008

Skills
Workforce Management, Workforce Analytics, Workforce Planning, Microsoft Office, PostgreSQL, Troubleshooting, Maintenance & Repair, Software Installation, Construction, Electricity, Fire Alarm, Metal Fabrication, Machinery, Process Improvement, Team Leadership, Customer Service, Project Planning, Team Building, Project Management, Procurement, Quality Assurance, Program Management

Education
Kaplan University   2012 — 2016
BS, Information Technology, 4.0

Thomas Siera Thomas Siera Miami Beach, Florida Details
Thomas Siera's Support.com Experience July 2013 - Present
Job Remote Support Engineer at Support.com
Industry Computer Networking
Experience
Support.com   July 2013 - Present
Advance Tech Support   June 2014 - July 2014
Tomas General Welding   March 2013 - July 2014
Teleperformance, USA  September 2013 - April 2014
ECR Systems   June 2009 - September 2013
Hialeah Welding Supply   September 2012 - January 2013
Office Team  March 2011 - July 2012
Select Staffing  February 2012 - May 2012

Skills
Data Entry, Outlook, Microsoft Office, Microsoft Word, PowerPoint, Spreadsheets, Customer Service, Access, Office Administration, Filing, Microsoft Office 2007, Invoicing, Telephone Skills, Administrative..., System Administration, Visio, Windows 7, Photoshop, Customer Satisfaction, Sales

Education
Miami Dade College   2009 — 2011
Associate's degree, Computer Engineering

George T Baker Aviation School   2007 — 2010
Airframe & Powerplant Certification, Aeronautical/Aerospace Engineering Technology/Technician, C

Barbara Golemen   2007 — 2009
High School Diploma, General Studies

Palmer Mancebo Palmer Mancebo Rego Park, New York Details
Palmer Mancebo's Support.com Experience 2013 - 2014
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Self-employed  2000 - Present
Staples  2014 - 2014
Support.com   2013 - 2014
JAMAICA COMPUTER AND PHONE CENTER   2006 - 2010
COMPUTER DIAGNOSTICS   2005 - 2006
PITNEY BOWES at Merrill Lynch   2003 - 2005
U.S. ARMY   1999 - 2003

Skills
Computer Maintenance, Custom PCs, Virus/Spyware Removal, DATA Recovery and..., System Upgrades, Photoshop, Security Cameras..., Media Rooms..., Electronics, Troubleshooting, Professional Ethics, People Skills, Wireless and Networking..., Parental Controlled..., Phone Unlocking, Phone LCD Replacement, Phone Hardware Repair, Phone Cracked Screen..., Phone Battery..., Phone Data Recovery and..., Phone Charging Issues, Software Repair for..., LINUX, RIM, Apple, Google, Microsoft, Adobe, Business Intelligence

Education
CUNY New York City College of Technology   2004 — 2005
Computer Technology/Computer Systems Technology

Vincent (Gelinas) McBeigh Vincent (Gelinas) McBeigh Greater Boston Area Details
Vincent (Gelinas) McBeigh's Support.com Experience August 2013 - April 2014
Job Technical Support at Narrative1
Industry Information Technology and Services
Experience
Narrative1  March 2015 - Present
Rynlan Bow Farm, LLC   January 2012 - Present
Goin' Broke Farm   April 2009 - Present
Alexander Technology Group  October 2014 - December 2014
BlairIT   May 2014 - August 2014
Sagittarius Stables   March 2009 - August 2014
support.com   August 2013 - April 2014
Staples  December 2013 - March 2014
Save The Whale Foundation   March 2013 - July 2013
KeyCorp  June 2012 - December 2012

Skills
Computer Repair, Windows 7, Computer Hardware, Virus Removal, Laptops, Remote Desktop, Active Directory, Computer Diagnostics, XP, Norton Ghost, Windows Server, Printers, Troubleshooting, Help Desk Support, Home Networking, CompTIA A+ Certification, Hardware Installation, Software Installation, Hardware Support, Network Administration, Databases, Hardware, Technical Support, VMware

Education
ITT Technical Institute-Hilliard   2014 — 2016

Olentangy High School   2005 — 2007
HS Diploma

Kyle McGrath Kyle McGrath Haslett, Michigan Details
Kyle McGrath's Support.com Experience January 2015 - Present
Job Remote Services Technician
Industry Chemicals
Experience
Support.com   January 2015 - Present
Resinate Materials Group, Inc.   September 2012 - February 2014
Water Street Coffee Joint  August 2011 - August 2012
Kalamazoo College  August 2011 - March 2012
Kalamazoo College  March 2011 - July 2011
Michigan State University  January 2011 - March 2011
Chili's  April 2008 - June 2010

Skills
NMR, Gas Chromatography, IR spectroscopy, Polymer Chemistry, Scientific Writing, Experimental Design, Spartan, ChemDraw, Literature Reviews, Critical Thinking, Teaching, Tutoring, Research, Chemistry, Physics, Statistics, Fluorescence..., Spectroscopy, UV-Vis, GC-MS, HPLC, Titration, Karl Fisher, PCR, Cell Culture, UV/Vis

Education
Kalamazoo College   2008 — 2012
BS, Chemistry

Curtin University of Technology   2010 — 2011
N/A, Study Abroad

Haslett High School   2004 — 2008

Matt Grojean Matt Grojean Fort Myers, Florida Area Details
Matt Grojean's Support.com Experience June 2010 - November 2011
Job Jr. Network Administrator at SymMetric Revenue Solutions
Industry Retail
Experience
SymMetric Revenue Solutions, Inc   September 2014 - Present
SymMetric Revenue Solutions, Inc   May 2013 - September 2014
support.com   June 2010 - November 2011
Batteries Plus  September 2009 - February 2011

Skills
Troubleshooting, Sales, Windows 7, Computer Hardware, Technical Support, Active Directory, Windows Server, VMware, Networking, Windows, Computer Repair, SQL

Education
Florida Gulf Coast University   2007 — 2012
Bachelor's, Computer Science

Jeffrey Ronaldi Jeffrey Ronaldi San Francisco Bay Area Details
Jeffrey Ronaldi's Support.com Experience April 2015 - Present
Job SDR @ Support.com | Helping Companies Optimize their Support through Nexus | IoT | SaaS |
Industry Information Technology and Services
Experience
Support.com   April 2015 - Present
Mark Group, Inc.   March 2014 - January 2015
Lincare Holdings, Inc  November 2011 - May 2013
Lincare Holdings, Inc  November 2012 - April 2013
P.F. Chang's China Bistro   2011 - 2012

Skills
Sales, Cold Calling, Leadership, Healthcare, Marketing, Account Management, Customer Service, New Business Development, Training, SaaS, Research, Strategic Planning, Online Social Networking, Nutrition, Health Education, Healthcare Management, Microsoft Excel, Managed Care, Wellness, Clinical Research, Nursing, Orthopedic, Health Promotion, Pediatrics, Medical Nutrition..., Hospitals, BLS, PowerPoint, Dietetics, Patient Education, Medicare, Microsoft Office, CRM, Sales Management

Education
Southern New Hampshire University   2014 — 2019
Bachelor of Science (B.S.), Computer Games and Programming Skills, 3.8

Qp3   2011 — 2012
4.0

Howard Community College   2008 — 2010
Business Administration and Management, General

Reservoir High School   2004 — 2006

Dominion High School

Kevin Moe Kevin Moe Lake Stevens, Washington Details
Kevin Moe's Support.com Experience 2010 - 2015
Job Technical Support Specialist
Industry Computer Software
Experience
Support.com   2010 - 2015
Verizon FiOS  2007 - 2008
Cingular Wireless  August 2005 - August 2007
AT&T Wireless  May 2004 - August 2005
AT&T Wireless  May 2003 - May 2004

Skills
Software Development, Linux, Java, SQL, JavaScript, XML, Microsoft SQL Server, Agile Methodologies, C#, Cloud Computing, HTML, Enterprise Software, C++, Network Troubleshooting, Troubleshooting, Computer Hardware..., Remote Troubleshooting, Internet Troubleshooting, Copy Editing, Networking, Technical Support, Hardware, Operating Systems, Wireless, Android, Windows, Customer Support, Process Improvement, Windows Server, TCP/IP, Telecommunications, Leadership, Routers, Management

Education
University of Washington Bothell   1994 — 1996
B.A. United States Studies, Political Science and Government

Everett Community College   1990 — 1992
AA general transfer, Journalism

Chris Scheler Chris Scheler Daytona Beach, Florida Area Details
Chris Scheler's Support.com Experience Technical ProfessionalSelf-employedApril 2008 - Present
Job IT Professional
Industry Information Technology and Services
Experience
Support.com   Technical ProfessionalSelf-employedApril 2008 - Present

Skills
Windows, Microsoft Office, Google Docs, Google+, Google Apps, Information Technology, Computer Networking, Peripherals, POS, Mac OS, Android, Help Desk Support

Education
Daytona State College   2002 — 2008
Associate's Degree, Computer Science

New Smyrna Beach Highschool   1997 — 2001
High School

James Malphrus James Malphrus Albany, Georgia Area Details
James Malphrus's Support.com Experience January 2015 - Present
Job Curator at The Art Park on Pine
Industry Writing and Editing
Experience
The Art Park on Pine   February 2012 - Present
Support.com   January 2015 - Present
Deftwerk   September 2014 - Present
The Kattalistt Creative Group, Inc   January 2012 - Present
Pecha Kucha AlbanyGA   April 2013 - July 2014

Skills
Social Networking, Public Relations, Event Planning, Event Management, Marketing, Marketing Strategy, Marketing Communications, Social Media Marketing, Social Media, Facebook, Public Speaking, Press Releases, Media Relations, Strategic Communications, Corporate Communications, Editing, Journalism, Writing, Copywriting, Nonprofits, Community Outreach, Fundraising, Photoshop, Graphic Design, Digital Photography

Education
Darton College   2008 — 2010
Associate of Science (AS), Sociology, 3.54

Darton College   2008 — 2010
Associate of Arts (AA), Journalism, 3.54

Robert Griffeth Robert Griffeth Tucson, Arizona Details
Robert Griffeth's Support.com Experience 2013 - 2013
Job System Engineer at Integrated Axis
Industry Information Technology and Services
Experience
Integrated Axis  January 2014 - Present
Mural Consulting  2013 - 2014
Support.com   2013 - 2013
Ascension Health  2011 - 2012
Real-Time Solutions  August 2004 - February 2009
Smartronix  August 2003 - August 2004
TekSystems, U.S. Naval Weapons Station   July 2003 - August 2003
TekSystems  February 2003 - July 2003
United States Air Force  May 1998 - April 2002

Skills
Troubleshooting, Active Directory, Windows Server, TCP/IP, Windows, Hardware, DNS, Software Installation, Unix, DHCP, Testing, Electronics, Windows XP, Cloud Computing, Programming, Remote Desktop, Microsoft Exchange, Printers, Process Management

Education
Community College of the Air Force US
MS; Associate Degree, Applied Science/Communications

Georgia Southern University

Nicholas Galyon Nicholas Galyon Athens, Tennessee Details
Nicholas Galyon's Support.com Experience August 2014 - October 2014
Job Chat Support Representative at Needle
Industry Consumer Services
Experience
Needle  December 2014 - Present
Support.com   August 2014 - October 2014

Skills
Computer Hardware, Computer Repair, Consumer Electronics, Computer Information..., Sales, Chat, Logistics, Microsoft Office, Warehousing, Data Entry, Keyboard Skills, Process Improvement, Quality Control, Quality Auditing, Quality Assurance, Wireless Networking

Education
ITT Technical Institute-Knoxville   2007 — 2009
Information Technology

ITT Technical Institute-Knoxville   2007 — 2009
Associate's degree, Information Technology

Steffen Spear Steffen Spear Columbus, Georgia Details
Steffen Spear's Support.com Experience May 2014 - Present
Job Solutions Center Supervisor at Support.com
Industry Information Technology and Services
Experience
Support.com   May 2014 - Present
WC Bradley  August 2012 - August 2013
Columbus State University  November 2011 - August 2012

Skills
Help Desk Support, Operating Systems, SCCM, Management, Enterprise Software, Windows 7, Computer Management, Remote Desktop, System Center Products, PC Refresh Management, Microsoft Office, Customer Satisfaction, Customer Service, Information Technology, Computer Hardware, LANDesk, Account Management, Citrix Sharefile, Team Management, ADP Payroll

Education
Columbus State University   2010 — 2015
Bachelor's degree, Computer and Information Sciences, General, Junior

Columbus High School   2004 — 2009
Computer Science

Levi Blaney Levi Blaney Chillicothe, Ohio Details
Levi Blaney's Support.com Experience July 2014 - November 2014
Job Data Center Analyst I at WOW! Business
Industry Computer & Network Security
Experience
WOW! Business  July 2015 - Present
La-Tech  September 2007 - Present
Support.com   July 2014 - November 2014

Skills
Networking, Network Administration, Network Security, Microsoft Servers, Cisco Routers, Cloud Computing IaaS, Catalyst Switches, HTML, HTML 5, Programming, .NET, Electricians, Mechanics, Help Desk Support, Troubleshooting, Security, Wireless, Technical Support, Linux

Education
DeVry University-Ohio   2007 — 2008

Paint Valley High School

Mia Simmons Mia Simmons Charlotte, North Carolina Details
Mia Simmons's Support.com Experience May 2010 - Present
Job Experienced Computer and Mobile Device Technician
Industry Computer Software
Experience
support.com   May 2010 - Present

Skills
TCP/IP, Linux, VMware, Cloud Computing, Operating Systems, DNS, Virtualization, Solaris, Firewalls, SaaS, Enterprise Software, SMTP, VoIP, Malware Analysis, iSCSI, Unix, Cisco IOS, VPN, Wireless Networking, Data Center, Windows Server, Storage, Architecture, Storage Area Networks, Wireless, DHCP, Security, Disaster Recovery, Networking, Troubleshooting

Education
Converse College   2001 — 2004
Bachelor's Degree, Psychology

Benjamin Abernathy Benjamin Abernathy Brandon, Mississippi Details
Benjamin Abernathy's Support.com Experience February 2015 - Present
Job Technician at Support.Com
Industry Information Technology and Services
Experience
Support.com   February 2015 - Present

Skills
Troubleshooting, Microsoft Office, Customer Service, Windows, Project Management, Telecommunications, Microsoft Excel, Computer Hardware, Management, Technical Support

Education
Hinds Community College   2004 — 2006
Computer Design

Crystal Springs High School

Deanna Wigfall Deanna Wigfall Moncks Corner, South Carolina Details
Deanna Wigfall's Support.com Experience April 2015 - Present
Job Remote Services Technician at Support.com
Industry Telecommunications
Experience
Support.com   April 2015 - Present
Sutherland Global Services  December 2014 - Present
Kelly Services  May 2013 - May 2014
Kelly Services  May 2013 - December 2013

Skills
Wireless Networking, Technical Support, Troubleshooting, Customer Satisfaction, Apple OS, Internet Troubleshooting, Mac OS, iPhone Support, Time Management, Customer Service, Leadership, Social Networking, Training, iPad, Customer Support, Network Troubleshooting, Event Planning, Microsoft Office, Outlook, Management, Marketing, Sales, Microsoft Excel, Data Analysis

Education
Fort Hays State University   2013 — 2015
B.S, General Studies; Psychology

Jeremy Guillot Jeremy Guillot Salina, Kansas Details
Jeremy Guillot's Support.com Experience May 2014 - January 2015
Job IT Administrator at Wilson Communications
Industry Information Technology and Services
Experience
Wilson Communications   March 2015 - Present
Waconda School District USD 272   January 2015 - March 2015
Support.com   May 2014 - January 2015

Skills
Microsoft Office, Customer Service, Project Management, Windows, Troubleshooting, HTML, SQL, Networking, Java, Outlook, Technical Support, Windows Server, Active Directory, JavaScript, Computer Hardware, Windows 7, System Administration, Operating Systems, Software Documentation, Windows XP, Servers, Network Administration, Software Installation, VMware, Hardware, Visual C#, Microsoft Visual Studio..., HTML5, CSS3, CSS, Visual Studio

Education
North Central Kansas Technical College   2013 — 2015
Information Technology

Flint Hills Technical College   2011 — 2013
Network Technology

Monique Cliver Monique Cliver Goodyear, Arizona Details
Monique Cliver's Support.com Experience December 2014 - Present
Job Remote Service Technician at Support.com
Industry Information Technology and Services
Experience
Support.com   December 2014 - Present
Perot Systems Government Services  2004 - 2005
CheckFree Investment Services  July 1999 - June 2001

Skills
Typing, Coding Languages, Customer Service, Software, Computer Hardware, Computers, Databases, Data Entry, Software Installation, Windows, Process Improvement, Servers, Management, Software Documentation, Troubleshooting, Windows 7, Public Speaking, Help Desk Support, Technical Support, Training

Education
DeVry University Phoenix   2001 — 2004
Bachelor of Science (B.S.), Computer Science

Washington high school   1984 — 1988
General studies

Matthew St. Jean Matthew St. Jean Jacksonville, Florida Details
Matthew St. Jean's Support.com Experience August 2012 - December 2012
Job SQL/Software QA at DMEautomotive
Industry Information Technology and Services
Experience
DMEautomotive  February 2015 - Present
DMEautomotive  February 2015 - Present
DesertMicro  April 2014 - February 2015
DesertMicro  July 2013 - April 2014
Desert Microsystems   December 2012 - July 2013
Buchanan Sign and Flag   January 2012 - January 2013
support.com   August 2012 - December 2012
BulkEmailData.com   December 2011 - December 2012
MetroPCS  December 2008 - April 2009
Whaley Foodservice Repairs   April 2006 - November 2008

Skills
Leadership, Customer Service, Management, Troubleshooting, Sales, Program Management, Marketing, Sales Operations, Visio, Access, Team Building, Team Leadership, SQL, Business Analysis, Microsoft Office, Networking, Project Management, System Administration, SDLC, HTML, Training, Account Management, Project Planning

Education
Florida Community College at Jacksonville   2009 — 2011
Associate of Science (A.S.), Computer Software Engineering, 3.49

Jesse Peters Jesse Peters Eugene, Oregon Area Details
Jesse Peters's Support.com Experience August 2011 - June 2012
Job Website Administrator at Archaeology Legacy Institute
Industry Design
Experience
Archaeological Legacy Institute  September 2012 - Present
Archaeological Legacy Institute  January 2013 - Present
iTOK  July 2012 - September 2012
support.com   August 2011 - June 2012
Self Employed - IT Consultant  January 2010 - June 2011
Bi-mart  August 2007 - January 2009
Lane Community College  January 2007 - June 2007
RadioShack  September 2005 - September 2006
Klamath School District   September 2004 - June 2005

Skills
HTML, CSS, Web Development, Photoshop, JavaScript, Python, Multimedia, Computer Hardware, Computer Maintenance, PHP, Dreamweaver, Visual C#, jQuery, WordPress, Adobe Creative Suite, Final Cut Pro, Microsoft Visual Studios, Visual C++, Object Oriented Design, Audio Editing, Photography, Digital Media, Digital Imaging, Computer Animation, Computer Graphics, Video Editing, Sound Editing, Graphic Design, Joomla, CMS, Twitter, Facebook, Facebook Marketing, Custom Facebook Pages, Streaming Media, HTML 5, CSS3, Apache, Windows Server, Hootsuite, Google Analytics, Google Alerts, Drupal, Git, Github, Web Design, Flash, C#, User Interface Design, SQL

Education
Gonzaga University   2010 — 2011
Computer Science

Lane Community College   2005 — 2008
Associate of Science (A.S.), Multimedia Design

North Eugene Highschool   2001 — 2004
North Eugene Highschool, Engineering/Computer Sciences

Alexander Robert Simms Alexander Robert Simms Dallas, Texas Details
Alexander Robert Simms's Support.com Experience October 2011 - August 2012
Job Mechanical Design Engineer at L&T Technology Services Limited
Industry Mechanical or Industrial Engineering
Experience
L&T Technology Services Limited  December 2014 - Present
Dell  February 2014 - December 2014
Save Phace   May 2013 - March 2014
Dell  September 2012 - March 2013
support.com   October 2011 - August 2012

Skills
Business Strategy, Sales Management, Sales Operations, New Business Development, Project Management, Information Technology, Managing Database, Solidworks, AutoCAD Mechanical, SAP, Pro Engineer, HTML, Network Administration, Training, Advertising, Management, Adobe Creative Suite, Illustrator, Photoshop, InDesign, Lightroom, Adobe Fireworks, Dreamweaver, CSS, Social Media, Marketing, SolidWorks, Social Media Marketing, Customer Service, PTC Creo

Education
NYU   2008 — 2011
Business Administration and Management, General

SUNY Plattsburgh   2001 — 2004
Bachelor of Science (B.S.), Mass Communication/Media Studies

Fulton-Montgomery Community College
Associate of Arts and Sciences (A.A.S.)

Douglas Bodamer Douglas Bodamer Easton, Pennsylvania Details
Douglas Bodamer's Support.com Experience 2011 - 2012
Job Computer Software Professional
Industry Computer Software
Experience
Support.com   2011 - 2012

Skills
Enterprise Software, Cloud Computing

Education
DeSales University   2003 — 2007
Bachelor's degree, Theology/Theological Studies, 3.68

Jennifer callanan Jennifer callanan San Antonio, Texas Area Details
Jennifer callanan's Support.com Experience June 2008 - Present
Job engineer level 2 at support.com
Industry Computer Networking
Experience
support.com   June 2008 - Present

Skills
JavaScript, Troubleshooting, Windows Server, Web Design, Windows, Customer Service, Active Directory, Wordpress, Network Administration, Computer Hardware, Team Building, Coaching, Microsoft Office

Education
DeVry University   2014 — 2015
Bachelor of Science (B.S.)

John VanSickle John VanSickle Medford, Oregon Details
John VanSickle's Support.com Experience January 2010 - February 2014
Job Expert Technician, Tech Aid
Industry Computer & Network Security
Experience
Tech Aid  January 2000 - Present
Support.com   January 2010 - February 2014
Boeing Computer Services  January 1989 - January 1993

Skills
Management, Supervisory Skills, Electrical Engineering, System Administration, Software Development, Software Project..., Software Quality..., System Testing, Technical Writing, Technical Support, Help Desk Support, Routers, TCP/IP, VPN, Network Administration

Education
Florida Institute of Technology   1985 — 1989
Bachelor of Science (BS), Electrical and Electronics Engineering

Anthony Jurjonas Anthony Jurjonas Greater Chicago Area Details
Anthony Jurjonas's Support.com Experience December 2012 - February 2013
Job A+, MCP, Hardware Technician, Windows and Network Administration
Industry Information Technology and Services
Experience
CNA Insurance  December 2014 - March 2015
HR Plus  February 2014 - June 2014
American Medical Association  July 2013 - September 2013
support.com   December 2012 - February 2013
Ann and Robert H. Lurie Children's Hospital of Chicago   March 2012 - June 2012
One Economy Corporation  November 2010 - October 2011

Skills
Windows 7, Networking, Laptops, Troubleshooting, System Deployment, Computer Hardware, Wireless Networking, Hardware Support, Computer Repair, Cabling, Software Installation, Hands-on Training, Instructor-led Training, Printers, Active Directory, Windows Server, Computer Maintenance, WiFi, A+ Certified, Windows XP Pro, Workstations, Network Administration, Help Desk Support, Customer Service, Software Documentation, Technical Training, Technical Documentation, Cat5, Tech Support, Cable Management, VMware Workstation, Hardware Installation, Remote Access, Norton Ghost, Dell Computers, VPN, Desktop Deployment, Virus Removal, Remote Desktop, Gigabit Ethernet, Cat6, VoIP, Windows Server 2003, LogMeIn, Upgrades, Meraki, Software Quality..., Ethernet, HP Desktop, Hardware

Education
Westwood College-Chicago Loop   2007 — 2008

Banner Institute   2004 — 2006
Computer Repair Technician Diploma

DeVry University-Illinois   1996 — 1998

Scott Clausnitzer Scott Clausnitzer Greater Atlanta Area Details
Scott Clausnitzer's Support.com Experience May 2010 - June 2012
Job Information Technology Lab Supervisor at Georgia Gwinnett College
Industry Information Technology and Services
Experience
Georgia Gwinnett College  January 2011 - Present
Support.com   May 2010 - June 2012
Atlanta's John Marshall Law School  January 2002 - July 2008
Solarcom  October 1996 - July 2001
Universal Data Consultants, Inc.   September 1993 - October 1996
Inacom Information Systems  October 1989 - September 1993
Management Systems Associates   July 1989 - October 1989
ComputerLand  November 1987 - July 1989
Corporate Direct Systems   April 1987 - October 1987
Self Employed  November 1986 - April 1987

Skills
Security, System Administration, Networking, Servers, Software Documentation, Technical Support, Testing, Training, Laptops, IT Management, Firewalls, Hardware, Windows Server, Information Technology, Team Leadership, System Deployment, Operating Systems, Software Installation, Linux

Education
DeVry University   2008 — 2010
Bachelor’s Degree, Technical Management

William LaPorte William LaPorte Louisa, Virginia Details
William LaPorte's Support.com Experience July 2014 - December 2014
Job Technology Support Analyst at County Of Louisa
Industry Information Technology and Services
Experience
County Of Louisa  February 2015 - Present
Support.com   July 2014 - December 2014
KeyPoint Government Solutions  December 2012 - March 2014
LaPorte Solutions, Inc   September 2009 - September 2012
COMPU-DATA International, LLC  September 2010 - April 2012
Intergraph  2007 - 2010
EDAC Systems, Inc.   June 1995 - September 2007

Skills
Integration, Document Management, Enterprise Content..., Records Management, Program Management, SharePoint, Troubleshooting, Project Management, IT Management, System Architecture, SDLC, Solution Selling, Channel, Enterprise Architecture, Government, Document Imaging, SaaS, Enterprise Software, Business Intelligence, Business Analysis, National Security, Special Investigations

Education
Embry-Riddle Aeronautical University   1980 — 1987
B.S., Aeronautics

Brett Schuhmacher Brett Schuhmacher Orange, California Details
Brett Schuhmacher's Support.com Experience June 2011 - December 2013
Job Highly Experienced Network Administrator Able to Provide Technical Support and/or Network/System Administration
Industry Information Technology and Services
Experience
Troubledog Support   December 2001 - Present
support.com   June 2011 - December 2013
RadioFrame Networks  April 2001 - December 2001
Paradigm4  March 2000 - March 2001
Microsoft  March 1995 - July 1999

Skills
Servers, Disaster Recovery, Microsoft Exchange, Network Administration, System Administration, Firewalls, TCP/IP, Troubleshooting, Technical Support, Security, Switches, Networking

Education
Golden West College   1977 — 1978
Business

Orange Coast College   1976 — 1977
Business

Michael Pascuzzi Michael Pascuzzi Orlando, Florida Details
Michael Pascuzzi's Support.com Experience April 2014 - December 2014
Job Web Developer at Florida Cruise Ports
Industry Computer Software
Experience
Florida Cruise Ports   October 2015 - Present
Florida Army National Guard  2011 - Present
support.com   April 2014 - December 2014
Waldo Inn & Suites   March 2014 - July 2014
University of Florida  September 2013 - April 2014
The Salvation Army  March 2013 - September 2013

Skills
Microsoft Office, Customer Service, Event Planning, Teaching, Social Media, Project Management, Social Networking, PowerPoint, Microsoft Excel, Research, JavaScript, AngularJS, VueJS, HTML5, CSS, SASS, Bootstrap, Git, Github, jQuery

Education
Florida Institute of Technology   2014 — 2017
Bachelor of Science (B.S.), Information Systems

University of Florida   2010 — 2012

Alexandros Poulos Alexandros Poulos San Francisco Bay Area Details
Alexandros Poulos's Support.com Experience 2015 - Present
Job
Industry Computer Software
Experience
Support.com   2015 - Present
NetDimensions  2010 - 2015
Covisio   2006 - 2011
Enition   2001 - 2003
Narus  1999 - 2001
SGI  1996 - 1999

Skills
Product Marketing, SaaS, Lead Generation, Product Management, Marketing Strategy, Enterprise Software, Strategic Partnerships, Marketing, Online Marketing, E-Learning, Analytics, Competitive Analysis, Marketing Management, Talent Management, Go-to-market Strategy, Entrepreneurship, Cross-functional Team..., Social Media, Management, Learning Management, Online Lead Generation, Team Management, Social Media Marketing, Team Leadership, Mobile Learning, Leadership, Business Alliances, International Business..., Brand Awareness, Digital Marketing, Performance Management, Salesforce.com, Web Marketing, Global Marketing, HR Software, Strategy

Education
INSEAD   2003 — 2004
MBA

University of Rochester   1994 — 1996
MS

University of Patras   1989 — 1994
BS/MS

Dennis Wendorf Dennis Wendorf Greater New York City Area Details
Dennis Wendorf's Support.com Experience March 2013 - June 2015
Job Owner, Wendorf Consulting, Inc. and Computer Networking Consultant
Industry Computer Networking
Experience
Support.com   March 2013 - June 2015
Wendorf Consulting, Inc.   June 1997 - July 2013
Citi Group  January 1998 - November 2007
Predictive Dialing Systems, Inc.   1994 - 1997

Skills
Servers, Vendor Management, Disaster Recovery, Vendor Relations, IT Management, Information Security, Business Continuity, Active Directory, Technical Support, Information Technology, Security, Management, IT Operations, Laptops, Data Center, Microsoft Office, Networking

Education
Hofstra University   1979 — 1981
MS.Ed, Counselor Education

Hofstra University
MS Ed, Counselor Education

Hofstra University
Bachelor of Arts (B.A.), Speech Arts

Suketu Patel Suketu Patel San Francisco Bay Area Details
Suketu Patel's Support.com Experience Regional IT ServicesDPR Construction2008 - 2012
Job Information Technology and Services Consultant and Contractor
Industry Information Technology and Services
Experience
support.com   Regional IT ServicesDPR Construction2008 - 2012
CT Summation acquired by AccessData  2007 - 2008

Skills
Integration, Technical Support, Business Strategy, Requirements Analysis, Enterprise Software, Business Analysis, Cloud Computing, SaaS, Business Development, Project Management, Data Center, Information Technology, Software Project..., SharePoint

Education
Colorado Technical University   2003 — 2005
Master of Science (M.S.), Information Technology, 3.91

University of Phoenix   2001 — 2003
Bachelor of Science (B.S.), Information Technology, 3.5

Becky Pichardo Becky Pichardo Sunnyvale, California Details
Becky Pichardo's Support.com Experience 2011 - 2011
Job Sr. Payroll Manager at Fortinet
Industry Computer & Network Security
Experience
Fortinet  September 2014 - Present
Milestone Technologies, Inc.   September 2012 - September 2014
Mattson Technology  November 2011 - September 2012
ShoreTel  July 2008 - April 2011
support.com   2011 - 2011
Avago Technologies  September 2006 - January 2008
On Point Staffing  2002 - 2005

Skills
Mergers, Vendor Management, Human Resources, Management, Payroll, Process Improvement, Accounting, ADP Payroll, Customer Service, Temporary Placement, Employee Relations, Applicant Tracking...

Education
De Anza College   1993 — 1994

Matthew Chojnacki Matthew Chojnacki Greater Chicago Area Details
Matthew Chojnacki's Support.com Experience July 2014 - October 2014
Job Remote Support Technician for Support.com
Industry Computer Networking
Experience
Fox Valley Christian Action   August 2013 - Present
Paul Walden Building Maintenance   November 2012 - Present
Support.com   July 2014 - October 2014
ByMasons Printing   April 2014 - June 2014
Revcor  January 2014 - March 2014
Cardinal Industries  May 2013 - July 2013
Colony Display Systems  May 2012 - August 2012
SAZ Computers   August 2010 - November 2011
Elgin Community College  August 2009 - March 2010
Springbrook Community Church  October 2002 - February 2010

Skills
Computer Repair, Troubleshooting, Microsoft Office, Customer Service, Technical Support, Computer Hardware..., Networking, Cisco Networking, System Administration, Network Administration, Network Security, Electronics Repair, Website Development, Server Administration, Linux, Linux System..., Christian Ministry, Virtual Server, Information Security, Video Production, DHCP, DNS, Computer Hardware, Hardware Diagnostics, Windows Server

Education
Elgin Community College   2006 — 2010
Networking, Computer Science

VMware   2014 — 2014

Coursera   2013 — 2014

Learnable   2013 — 2014
Non-Accredited Technical Classes, Website Design and Server Administration

Kingdom Sending Center   2012 — 2014
License, Ministry

Shimer College   2008 — 2009
Philosophy, Social Sciences

Marcus Kern Marcus Kern Greater Philadelphia Area Details
Marcus Kern's Support.com Experience March 2009 - September 2010
Job Software Developer at PSCI working for Sunoco Logistics
Industry Computer & Network Security
Experience
PSCI  January 2014 - Present
Sky Corporation   January 2001 - Present
ArgoPay inc   July 2013 - October 2013
SilverSwitch Inc   September 2011 - July 2013
support.com   March 2009 - September 2010
Personalized Computer Services   January 2007 - April 2009

Skills
XP, Remote Desktop, HTML, Windows, Antivirus, Customer Service, Computer Hardware, Troubleshooting, Web Development, Microsoft Office, DHCP, Remote Access, Home Networking, Visual Studio, Computer Repair, Operating Systems, Hardware, Technical Support, IIS, Networking, Windows 7, Computer Security, Wireless Networking, Network Security, Internet Security, Malware Analysis, Software Installation, Servers

Education
Grace University   2000 — 2005

Preston Semer Preston Semer Flanders, New Jersey Details
Preston Semer's Support.com Experience January 2009 - June 2012
Job Techology Support Specialist at Morris Hills Regional Education Association
Industry Information Technology and Services
Experience
Morris Hills Regional Education Association  July 2012 - Present
support.com   January 2009 - June 2012

Skills
VMware, Troubleshooting, Windows Server, Technical Support, Operating Systems, XP, Help Desk Support

Education
Florida Atlantic University   2003 — 2007
B.B.A., Management Information Systems

Shawn Liddy Shawn Liddy Greater Boston Area Details
Shawn Liddy's Support.com Experience February 2010 - June 2013
Job Help Desk Specialist at Edward M. Kennedy Community Health Center
Industry Information Technology and Services
Experience
Edward M. Kennedy Community Health Center  June 2013 - Present
support.com   February 2010 - June 2013
Computers Down Under   May 2005 - February 2010
DOCUcom Xerox   2001 - 2005

Skills
Technical Support, Software Installation, Networking, Mac, Sales, Windows Server, Active Directory, Servers, VMware, Operating Systems, Network Administration, Windows 7, XP, Citrix, Help Desk Support, Printers, Windows XP, Hardware

Education
Fitchburg State University   2002 — 2012
in progress, Computer Information Systems - BA

Jonathan Valentine Jonathan Valentine Greater Minneapolis-St. Paul Area Details
Jonathan Valentine's Support.com Experience April 2013 - November 2013
Job Personal Care Assistant with Elite Home Care
Industry Information Technology and Services
Experience
Elite Home Care  April 2013 - Present
support.com   April 2013 - November 2013
Wells Fargo Home Mortgage  April 2012 - April 2013
Apex Systems  September 2011 - November 2011
Vonage  February 2010 - September 2010
Vonage  June 2009 - February 2010

Skills
Programming, Data Analysis, Data Entry, VoIP, HTML, JavaScript, Python, CSS, Basic CSS, Visual Basic, Android, Microsoft Office, Windows 7, Windows XP Professional, Ubuntu, Firefox, Chrome

Education
DeVry University   2004 — 2005
CIS, Programming

Colby Fitzwater Colby Fitzwater Dayton, Ohio Area Details
Colby Fitzwater's Support.com Experience February 2012 - March 2013
Job Support Center Analyst at Buchanan Technologies
Industry Telecommunications
Experience
Buchanan Technologies  May 2015 - Present
Buchanan Technologies  September 2014 - January 2015
The Reynolds and Reynolds Company  September 2013 - September 2014
Time Warner Cable  March 2013 - August 2013
Support.com   February 2012 - March 2013
Sprint Nextel  March 2010 - June 2011
Tazz Man Inc   March 2009 - March 2010
Teleperformance USA  August 2008 - March 2009
North Star Productions   March 2004 - August 2008
1470 West   October 2002 - May 2004

Skills
Entrepreneurship, Time Management, Customer Satisfaction, Live Sound, Windows, Customer Service, Strategic Planning, English, Computer Hardware, Computer Network..., Networking, Wireless Networking, Mac OS X, Linux, Virus Removal, OS X

Education
International College of Broadcasting   2004 — 2005
Associates Degree in Applied Science of Communication Arts, Recording and Video Production

Vandalia Butler High School   1998 — 2002
High School Diploma

Bob Glowienke Bob Glowienke Greater Chicago Area Details
Bob Glowienke's Support.com Experience April 2000 - April 2004
Job General Manager, Americas at ASG Software Solutions
Industry Computer Software
Experience
ASG Software Solutions  April 2014 - Present
ASG Software Solutions  August 2013 - Present
Micro Focus, Inc   January 2009 - May 2013
Relativity Technologies  April 2004 - December 2008
support.com   April 2000 - April 2004
BMC Software  October 1998 - April 2000
Boole & Babbage  December 1990 - October 1998

Skills
Product Management, Product Marketing, Lead Generation, Demand Generation, Salesforce.com, CRM, Integration, Management, Pre-sales, Customer Retention, Outsourcing, Selling, Sales, Competitive Analysis, Partner Management, Sales Operations, Cross-functional Team..., Business Intelligence, P&L Management, Key Account Management, Sales Management, E-commerce, Sales & Marketing..., Leadership, Multi-channel Marketing, Software Industry, Strategic Planning, Team Building, Business Analysis, B2B, Mergers & Acquisitions, Channel Partners, B2B Marketing, Strategy, Analysis, Entrepreneurship, Marketing Strategy, New Business Development, Sales Process, Sales Enablement, Enterprise Software, Managed Services, Mobile Devices, Market Analysis, Executive Management, Financial Services, Team Leadership, Contract Negotiation, Direct Marketing, Analytics

Education
Elmhurst College   1981 — 1985
BS, Marketing, Economics

Michael Brunson Michael Brunson Atlanta, Georgia Details
Michael Brunson's Support.com Experience April 2010 - April 2012
Job Veritiv Field Support Technician
Industry Information Technology and Services
Experience
Veritiv  June 2015 - Present
Veritiv  June 2015 - Present
Emory University  July 2014 - March 2015
IBM  February 2013 - June 2014
Gadget Pro Plus, LLC   January 2012 - December 2012
support.com   April 2010 - April 2012
Apollo Health Street  July 2006 - May 2009

Skills
Microsoft Office, Computer Diagnostics, Computer Repair, HTML 5, CSS3, Windows 7, Windows 8, Lotus Notes, Lotus Symphony, Remedy Ticketing System, Oracle E-Business Suite, Active Directory, Quality Assurance, Computer Building, Security, Technical Support, Customer Service

Education
Georgia Southern University   2014 — 2017
Bachelor's Degree, Information Technology

Mary Anne Ahmad Mary Anne Ahmad Urbana-Champaign, Illinois Area Details
Mary Anne Ahmad's Support.com Experience June 2011 - July 2012
Job Technical and Customer support for ViaSat, Inc.
Industry Consumer Services
Experience
support.com   June 2011 - July 2012
Church of Scientology of Illinois   August 1988 - March 2007

Education
Eastern Illinois University   1968 — 1971
none, Vocal Music and Foreign Languages

David Femiani David Femiani Phoenix, Arizona Area Details
David Femiani's Support.com Experience May 2010 - April 2012
Job Service Desk Administrator at Valor Global Services
Industry Information Technology and Services
Experience
Valor Global Services  September 2013 - Present
AWI Staffing  July 2013 - August 2013
Robert Half Technology  January 2013 - April 2013
Devau Human Resources   July 2012 - January 2013
support.com   May 2010 - April 2012
Kelly Services  March 2009 - January 2010
Emerge.MD  November 2004 - December 2005

Education
Rio Salado College   2011 — 2012
Certificate, Programming

ITT Technical Institute-Tempe
Associates in Applied Science, Computer Networking Systems

Marcellas Sims Marcellas Sims Winston Salem, North Carolina Details
Marcellas Sims's Support.com Experience April 2013 - December 2013
Job Consultant at jacknology.com
Industry Computer & Network Security
Experience
jacknology.com   May 2014 - Present
support.com   April 2013 - December 2013
Custom Computer Consultant   June 2008 - July 2010

Skills
Cloud Computing, Digital Marketing, Security, Entrepreneurship, Networking, Enterprise Software, SEO, SEM, Business Development, Firewalls, Network Security, Product Management, Online Advertising, Web Marketing, Web Design, Online Marketing, Start-ups, SaaS, Small Business, E-commerce, Web Development, Computer Security

Education
Forsyth Technical Community College   2012 — 2013

Bradley Mecoli Bradley Mecoli Jacksonville, Florida Area Details
Bradley Mecoli's Support.com Experience October 2013 - Present
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Support.com   October 2013 - Present

Skills
Windows

Education
Florida State College at Jacksonville   2003 — 2008
Associate of Arts and Sciences (AAS), Computer Engineering Technology/Technician

David Laffranchi David Laffranchi Killeen/Temple, Texas Area Details
David Laffranchi's Support.com Experience February 2010 - April 2011
Job Associate Consultant at Red Hat
Industry Computer Software
Experience
Red Hat  August 2015 - Present
Avnet Services: IBM Practice (formerly Ascendant Technology)   April 2013 - August 2015
Prithvi Catalytic  April 2011 - April 2012
support.com   February 2010 - April 2011
Aditi Staffing  May 2009 - January 2010
VMC  January 2008 - March 2009
VMC  April 2007 - January 2008
PC Recycle  August 2006 - November 2006

Skills
Testing, Troubleshooting, Xbox 360, Microsoft Office, Windows, JavaScript, Customer Relations, Data Analysis, Java, WebSphere Portal, HTML, Web Development, CSS, Networking, C#, Visual Studio

Education
Western Governors University   2012 — 2013
Bachelor of Science (B.S.), Information Technology (Software emphasis)

Edmonds Community College
Computer Science

Everett Community College
Associate of Science, Computer Science

Michael Wharton Michael Wharton Greenville, North Carolina Area Details
Michael Wharton's Support.com Experience July 2011 - February 2012
Job Information Security & Compliance
Industry Information Technology and Services
Experience
East Carolina University  May 2013 - Present
ABC Phones of North Carolina, Inc., DBA A Wireless - Verizon Wireless Premium Retailer   February 2012 - January 2014
Support.com   July 2011 - February 2012
Staples  May 2007 - July 2011
Triad Animal Hospital   January 2007 - July 2010
American Express  2007 - 2007
Church UK Retail Ltd. (Church's Footwear)   2005 - 2006
Kurt Geiger Ltd.   1999 - 2004

Skills
Troubleshooting, Active Directory, Network Security, VoIP, Technical Support, Networking, Antivirus, Microsoft Office, Computer Hardware, A+ Certified, Help Desk Support, Network Administration, Problem Solving, Software Installation, Windows Server, Retail, Sales Management, System Administration, Wireless Networking, Windows, Call Centers, Root Cause Analysis, Remote Access, Remote Desktop, Wireless Security, Computer Security, Hardware, Malware Analysis, Virus Removal, Laptops, Alarm Systems, Project Management, Xerox Printers, Cisco Call Manager, Consulting, Customer Service, Technical Writing, Service Level Agreements, Soft Skills, Nagios, Opsview, Remote Monitoring, Break Fix, Call Center, VNC, Security+

Education
East Carolina University   2014 — 2019
Bachelor of Science (BS): Industrial Technology, Concentration in Information & Computer Technology

Forsyth Technical Community College
Associate of Applied Science (AAS): Information Systems Security

London Chamber of Commerce and Industry
National Vocational Qualification, Customer Service, NVQ Level 2 Certificate & Level 3 Diploma

Keith Sellers Keith Sellers Asheville, North Carolina Area Details
Keith Sellers's Support.com Experience January 2014 - Present
Job Computer Tech Support at Support.com
Industry Retail
Experience
Support.com   January 2014 - Present
wholewellness club   August 2007 - Present
Best Western International  June 2005 - Present
teleNetwork  October 2012 - December 2013

Skills
SQL, HTML, CSS, Customer Service, Public Speaking, Strategic Planning, Microsoft Excel, Management, Team Building, Budgets, Marketing, Social Media, Team Leadership

Education
Haywood Community College   2001 — 2004
AAS, Network and System Administration/Administrator

University of North Carolina at Asheville   1998 — 2001
BS, Computer Science

Alek Tritt Alek Tritt Melbourne, Florida Area Details
Alek Tritt's Support.com Experience July 2013 - January 2014
Job Field Service Engineer for Philips Healthcare
Industry Biotechnology
Experience
Philips Healthcare  February 2014 - Present
Alek's PC Repair   April 2012 - August 2014
support.com   July 2013 - January 2014
The Wellness Center  January 2010 - July 2013
The Wellness Center  March 2007 - January 2010

Skills
Computer Hardware, Computer Science, Computer Repair, Computer Maintenance, Android Development, Linux, Java, Python, Hardware, Android, Servers, Networking, Unix, Windows, Ubuntu, Windows XP, Customer Service, Operating Systems, Windows 7, Technical Support, Troubleshooting, Software Installation, Help Desk Support, Customer Support, Wireless Networking, Windows Server

Education
Self taught   2009 — 2012
Network management, Computer Science

Brevard Community College   2007 — 2011
Associate of Arts (A.A.), Computer Systems Networking and Telecommunications

Albert Gaynor Albert Gaynor Sacramento, California Area Details
Albert Gaynor's Support.com Experience September 2011 - April 2014
Job Sacramento I.T. Contractor
Industry Computer & Network Security
Experience
Albert Gaynor   April 2004 - Present
support.com   September 2011 - April 2014
radioshack  March 2004 - June 2011

Skills
Networking, Retail Sales, Merchandising, Visual Merchandising, Retail, Store Management, Sales, Inventory Management, Customer Service, Store Operations, Planograms, Cashiering, Customer Satisfaction, Inventory Control, Active Directory, Microsoft Office, Microsoft Technologies, Operating Systems, Windows, Mac OS X, Router Configuration, Wireless Networking, Small Business, IT Solutions, Apple Remote Desktop, Desktop Administration, Remote Desktop, VMS, Windows Server, Linux Server, IEEE standards, Cabling, Cable Networks, Static IPs, Subnetting, IPv4, IPv6, PC building, Technical Documentation, Google Docs, Photoshop, Adobe Creative Suite, Print Management, Technical Support, Computer Security, Computer Hardware, OS X, Security, Software Installation, Troubleshooting

Education
Heald College-Rancho Cordova   2011 — 2013
Associate of Arts and Sciences (A.A.S.), Network Security

Natcoll Design Technology   2005 — 2007
Diploma of Multimedia, Animation, Interactive Technology, Video Graphics and Special Effects

Newlands College   2001 — 2004

Brandon Rinebold Brandon Rinebold Huntington, West Virginia Area Details
Brandon Rinebold's Support.com Experience April 2015 - Present
Job Tech Lead at Support.com
Industry Information Technology and Services
Experience
Support.com   April 2015 - Present
support.com   June 2012 - Present
National College of Business & Technology  July 2011 - February 2012
National College  June 2011 - July 2011
Community Action KY   August 2009 - August 2010
EDS  March 2009 - August 2009
Osram Sylvania  October 2007 - December 2007
Big Sandy Community and Technical College  August 2005 - May 2007
N/A  January 2005 - January 2005

Skills
Active Directory, Windows Client Support, IP Networking, Printer Support, Linux (not expert level), Blackberry Phone Support, College Teaching, Firewalls, PBX, MS Exchange, Microsoft Exchange, IP, Printers, Networking, Network Administration, Laser Printers, Copier Repair, Troubleshooting, SharePoint

Education
Eastern Kentucky University   2007 — 2010
Bachelor's of Business Administration, Computer Information Systems

Big Sandy Community and Technical College   2005 — 2007
Associates of Applied Science, Network Administration (Microsoft Option)

John Matthew Horton John Matthew Horton Portland, Oregon Area Details
John Matthew Horton's Support.com Experience July 2014 - Present
Job Remote Service Technician at Support.com
Industry Retail
Experience
Support.com   July 2014 - Present
Weed Man Chattanooga   January 2013 - June 2014
Fly Free Fest   January 2013 - October 2013
Friends of the Festival  January 2013 - June 2013
Panera Bread  July 2011 - February 2012
See Rock City Inc.   April 2011 - August 2011
The Retail Outsource  October 2010 - August 2011
Lee University  September 2008 - May 2010

Skills
Entertainment, Entertainment Management, Entertainment Services, Social Media Marketing, Digital Marketing, Promotions, music promotion, Customer Service, Sales, Inventory Management, Retail, Merchandising, Time Management, Data Entry, Microsoft Office, Networking, Loss Prevention, Teamwork, PowerPoint, Marketing, Customer Satisfaction, Event Planning, Management, Social Networking, Facebook, Social Media, Leadership

Education
Full Sail University   2012 — 2014
Bachelor of Science (BS), Entertainment Business, 3.6

Lee University   2008 — 2010
None, Telecommunications

Taylor Norwood Taylor Norwood Evergreen, North Carolina Details
Taylor Norwood's Support.com Experience June 2013 - Present
Job at
Industry Information Technology and Services
Experience
support.com   June 2013 - Present
Office Depot  August 2010 - April 2013

Education
Freed-Hardeman University

Adam Tuohy Adam Tuohy Baltimore, Maryland Area Details
Adam Tuohy's Support.com Experience June 2011 - September 2011
Job Systems Administrator at City of Havre de Grace
Industry Information Technology and Services
Experience
City of Havre de Grace  December 2012 - Present
Express CCTV LLC   April 2012 - October 2012
support.com   June 2011 - September 2011
Best Buy  April 2009 - January 2011
Circuit City  November 2007 - February 2009

Skills
Windows 7, Technical Support, Active Directory, XP, Printers, TCP/IP, Windows Server, Troubleshooting, Cisco Routers, Networking, Hyper-V, OS X, Remote Desktop, Desktop Computers, Cabling, Wireless Networking, Software Installation, HP, VPN, Routers, DHCP, Group Policy, Network Security, VMware ESX, Virtualization, Cisco Technologies, vSphere, Security, Microsoft Operating..., NAS, SAN, Disaster Recovery, Data Center

Education
ITT Technical Institute-Owings Mills   2011 — 2014
Computer Networking Systems, 4.0

Harford Community College   2007 — 2008

Kevin Sheely Kevin Sheely Greater Atlanta Area Details
Kevin Sheely's Support.com Experience November 2014 - Present
Job Remote Services Technician at Support.com
Industry Telecommunications
Experience
Support.com   November 2014 - Present
Survival-Foods.org   October 2013 - Present
Kaztronix  July 2013 - September 2013
Dish Network  March 2013 - May 2013
AT&T  January 1999 - November 2012
American Megatrends  January 1994 - January 1999
Micro Equipment Corp.   April 1994 - July 1994

Skills
Fiber Optics, Optical Fiber, Ethernet, Troubleshooting, Telecommunications, Switches, Cabling, Routers, Cables, Networking, TCP/IP, VoIP

Education
DeVry Institute of Technology   1992 — 1994
Degree:Associate of Applied Science, Electronics

Columbiana County Career Center   1990 — 1992
Certificate in Electronics

Brandon Whitfield Brandon Whitfield Orlando, Florida Area Details
Brandon Whitfield's Support.com Experience June 2014 - Present
Job Solutions Center Supervisor at Support.com
Industry Computer Software
Experience
Support.com   June 2014 - Present
Support.com   October 2011 - June 2014

Skills
Windows 7, Windows Vista, Windows XP Pro, Computer Hardware, Desktop Computers, Laptops, Windows, Troubleshooting, Technical Support, Operating Systems, Malware Analysis, TCP/IP, Hardware, Software Installation, Network Administration, Wireless Networking, Windows XP, Computer Repair, DHCP, Antivirus, DNS, Computer Security, Networking

Education
Daytona State College   2007 — 2009
Robotics Technology/Technician

New Smyrna Beach High School   2005 — 2009
High School Diploma (Accelerated College Credit)

Seth Reiter Seth Reiter The Dalles, Oregon Details
Seth Reiter's Support.com Experience October 2014 - Present
Job Owner/Glass Technition at Discover Auto Glass
Industry Entertainment
Experience
Support.com   October 2014 - Present
Discover Auto Glass   February 2013 - Present
Grab-A-Flick   January 2012 - Present
Johnson NETwork   February 2011 - August 2013
Fix Auto USA  July 2009 - September 2010
Fred Meyer  September 2007 - September 2008
Albertsons  May 2007 - September 2007
Kmart Corporation  October 2006 - May 2007

Skills
Social Media, Microsoft Office, Entertainment, Photoshop, Television, Microsoft Excel, Film, Event Management, Event Planning, Customer Service, PowerPoint, Microsoft Word, Video Production, Social Media Marketing, Editing

Education
Columbia Gorge Community College   2008 — 2009
Renewable Energy Technician, Renewable Energy

The Dalles Wahtonka High School   2006 — 2008
High School Diploma

Ashcher Ashley Ashcher Ashley Conyers, Georgia Details
Ashcher Ashley's Support.com Experience August 2008 - March 2011
Job Tech Support / Breakfix Technician
Industry Information Technology and Services
Experience
Technology Integration Group  February 2014 - April 2014
Mastec  October 2013 - April 2014
Courtroom Connect  April 2012 - October 2013
Sodexo  September 2011 - April 2012
Support.com   August 2008 - March 2011
Comcast Cable  August 2007 - August 2008
Mosaic Sales Solutions  December 2006 - April 2007

Education
Jackson State University
Bachelor of Science, Industrial Technology, Computer Technology

STRAYER UNIVERSITY
Masters of Science, Information Science, Network Management; Computer Security

Jacqueline Nicoulin Jacqueline Nicoulin Jacksonville, Florida Details
Jacqueline Nicoulin's Support.com Experience February 2014 - Present
Job Remote Service Technician at support.com
Industry Retail
Experience
support.com   February 2014 - Present
Walmart  April 2013 - Present
Walmart  November 2011 - April 2013
Walmart  August 2010 - November 2011
Walmart  November 2009 - August 2010

Education
Florida Community College at Jacksonville   2011 — 2016

Jeff Kalk Jeff Kalk Minneapolis, Minnesota Details
Jeff Kalk's Support.com Experience May 2010 - Present
Job IT Solutions Engineer at support.com
Industry Computer Software
Experience
support.com   May 2010 - Present
Fish & Richardson P.C.   June 2005 - November 2007
Wells Fargo  June 1999 - June 2004

Skills
Technical Support, Help Desk Support, Information Technology, Security, Employee Training, Networking, System Administration, Computer Hardware, Computer Proficiency, Computer Security, Windows, Testing, Information Security, Software Installation, Printers, Software Documentation, Active Directory, Hardware, Troubleshooting, Windows Server, Problem Solving, Windows 7

Education
Franciscan University of Steubenville   1994 — 1997
Bachelor of Arts (BA), Theology/Theological Studies

University of St. Thomas   1992 — 1994
None, General Studies

Nathan Lohse Nathan Lohse Sheboygan Falls, Wisconsin Details
Nathan Lohse's Support.com Experience February 2013 - Present
Job Remote Service Technician at support.com
Industry Computer Software
Experience
support.com   February 2013 - Present
Staff Management SMX  June 2009 - September 2011

Skills
Programming, Mobile Product..., Mobile Game Development

Education
Full Sail University   2013 — 2016
Bachelor's degree, Mobile Development

Milwaukee School of Engineering
Bachelor of Science (BS), Computer Software Engineering

Nick Faragasso Nick Faragasso Sacramento, California Area Details
Nick Faragasso's Support.com Experience March 2010 - July 2014
Job Information System Analyst at California Correctional Health Care Services
Industry Information Technology and Services
Experience
California Correctional Health Care Services  July 2014 - Present
Support.com   March 2010 - July 2014
California Air Resources Board  August 2005 - October 2009

Skills
Active Directory, Help Desk Support, Troubleshooting, Windows 7, Servers, Operating Systems, Software Installation, System Administration, Call Centers, TCP/IP, Virtualization, Wireless Networking, Computer Repair, Technical Support, Antivirus, Laptops, Windows XP, Hardware, Computer Hardware

Education
Cosumnes River College

Ariadna Sealy Smith Ariadna Sealy Smith Chesapeake, Virginia Details
Ariadna Sealy Smith's Support.com Experience November 2013 - Present
Job Higher Education Professional
Industry Higher Education
Experience
support.com   November 2013 - Present
ECPI University  2013 - 2013

Skills
Microsoft Office, Customer Service, Troubleshooting, Windows, Microsoft Excel, Technical Support, HTML, Research, Microsoft Word, PowerPoint, Computer Hardware, Windows 7, Linux, Active Directory, Data Analysis, OS X, SQL, Social Media, Public Speaking, Photoshop

Education
ECPI University   2011 — 2013
Bachelor of Science (BS), Computer Science

Sam E. Rand Sam E. Rand Jackson, Michigan Area Details
Sam E. Rand's Support.com Experience May 2013 - November 2013
Job Helpdesk Analyst at HCL Technologies
Industry Information Technology and Services
Experience
HCL Technologies  April 2014 - Present
Vortex Computing L.L.C.   November 2011 - Present
Lester Brothers Trucking   November 2013 - April 2014
support.com   May 2013 - November 2013

Skills
Servers, Windows Server, Technical Support, Troubleshooting, Networking, Network Security, Help Desk Support, Printers, Windows, Computer Repair, Storage, Management, Mac, Active Directory, Windows XP, Video, Windows 7, Operating Systems, Software Installation, Network Administration

Education
Jackson Community College   2012 — 2012
Associate of Science (AS), Computer Science Specializing in Computer Networking

Michael Vittorio Michael Vittorio Henderson, Nevada Details
Michael Vittorio's Support.com Experience March 2015 - Present
Job Remote Services Technician at Support.com
Industry Information Technology and Services
Experience
Support.com   March 2015 - Present
OfficeMax  September 2012 - May 2014

Skills
Sales, Retail, Customer Service, Sales Management, Microsoft Office, Merchandising, Inventory Management, Management, Customer Satisfaction, Leadership, Information Technology

Education
Indian River Community College   2011 — 2012

Morgan Sandoval Morgan Sandoval Woodbridge, Virginia Details
Morgan Sandoval's Support.com Experience
Job Information Systems and Security Analyst
Industry Information Technology and Services
Experience
Support.com  

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, Training, Information Security, Security, Data Analysis, Technical Support

Education
ITT Technical Institute-Springfield   2014 — 2016
Bachelor's degree, Information Systems and Cybersecurity, Junior

Anthony Crabtree Anthony Crabtree Indianapolis, Indiana Details
Anthony Crabtree's Support.com Experience May 2014 - Present
Job Remote Service Technician at Support.com
Industry Information Technology and Services
Experience
Support.com   May 2014 - Present

Skills
Wireless Networking, Wired Networking, MTA networking..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Public Speaking, C++, English, HTML, C, Windows, Event Planning, Time Management

Education
MyComputerCareer.com   2014 — 2015

Indiana University South Bend

Robert Bloxham Robert Bloxham Modesto, California Details
Robert Bloxham's Support.com Experience July 2013 - April 2014
Job At Home Advisor at Apple
Industry Consumer Electronics
Experience
Apple  April 2014 - Present
support.com   July 2013 - April 2014
Market Source, Inc  July 2012 - May 2013
Comcast Cable  November 2002 - October 2005
GC Services - California Relay Service   February 1999 - July 2002

Skills
Troubleshooting, Remote Troubleshooting, Customer Service, Marketing, Marketing Strategy, Marketing Communications, Social Media Marketing, Social Media, Technical Support, Technology, Wireless Networking, Windows 7, Mac OS, iOS, Training, Employee Training, Quality Assurance

Education
Colorado Technical University

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