Wide Open West
Industry: Cable company
DescriptionWide Open West is the sixth largest cable operator in the United States. The company offers landline telephone, Cable Television, and broadband Internet services. As of November 13, 2017, WOW! has about 776,400 subscribers. Headquarters: Englewood, CO CEO: Teresa Elder (Dec 14, 2017–) Traded as: NYSE: WOW; Russell 2000 Component Founded: 1996, Denver, CO Subsidiary: Sigecom, LLC. Did you know: WOW! is the 10th-largest multichannel video service provider in the US by total subscribers (518,500). wikipedia.org
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Wide Open West Employees
Wide Open West May 2015 - Present
Level 3 Communications August 2004 - April 2015
Qwest Communications February 1998 - August 2004
American Management Systems (AMS) November 1996 - February 1998
Skills
VoIP, IP, Telecommunications, Ethernet, Cloud Computing, Data Center, Integration, Agile Methodologies, Network Design, Unix, Network Architecture, Enterprise Architecture, Software Development, Wireless, TCP/IP, Cisco Technologies, SIP, MPLS, SDLC, Managed Services, JSON
Education
DeVry Institute of Technology 1993 — 1996
BSc, Computer Information Systems
Wide Open West December 2013 - Present
Verizon Wireless (Worldwide Wireless) July 2013 - December 2013
Minor League Baseball June 2005 - August 2012
Skills
Sports, Management, Sports Marketing, Sports Management, Athletics, Baseball, Event Management, Professional Sports, Fitness Training, Coaching, Account Management, Sales, Customer Service, Leadership
Education
Newman University 2012 — 2013
Bachelor of Arts (B.A.), Sports Management
Auburn University at Montgomery 2003 — 2005
Sports Leadership
Creative Concrete and Countertops March 2014 - Present
Wide Open West April 2010 - March 2014
ALLTEL June 2003 - June 2008
ALLTEL June 2002 - July 2003
ALLTEL July 2001 - July 2002
ALLTEL April 2000 - July 2001
ALLTEL June 1998 - April 2000
ALLTEL May 1996 - June 1998
Skills
Social Media Marketing, Indirect Channel Sales, Wireless, Cellular Communications, Sales Presentations, Management Consulting, Call Center
Education
Edison Community College 1987 — 1989
Criminology, Law Enforcement
US Army Aviation Academy 1985 — 1987
Techinical, Avionics and Airframe, 4.0
Northrop Grumman Corporation September 2014 - Present
Northrop Grumman June 2004 - Present
Ft Carson Colorado FBCB2 BFT Present 2012 January 2007 - September 2014
Northrop Grumman July 2004 - November 2007
Northrop Grumman April 2004 - April 2006
Northrop Grumman FBCB2 BFT 2005 - March 2006
Wide Open West August 2000 - June 2004
US Army July 1980 - July 2000
Skills
Systems Engineering, Solaris, Security, Integration, Unix, Active Directory, DoD, Linux, VMware, Computer Security, Disaster Recovery, Security Clearance, Windows Server, Network Administration, TCP/IP, Servers, Network Security, DNS, Requirements Analysis, Information Assurance, Troubleshooting, Operating Systems, Windows 7, Switches, Red Hat Linux, DHCP, Computer Hardware, XP, Windows XP, Virtualization, Cisco Technologies, Data Center, Software Documentation, SharePoint, Network Architecture, Network Design, ITIL, A+ ,Linux, Unix..., CompTIA A+ Certification, Comptia Security +, Apache, Shell Scripting, Information Technology, System Architecture, Configuration Management, VMware ESX, Call Centers, Hardware, Network Engineering, Information Security
Education
Regis University 1998 — 2004
Computer Information Systems and Security networks, Computer and Information Systems Security/Information Assurance
Regis University
Bachelor's degree CS and Networking, Computer Science
Wide Open West April 2012 - Present
CINERGY METRONET January 2006 - April 2011
Cinergy MetroNet - New Castle 2002 - 2011
Cinergy MetroNet October 2004 - January 2006
Cinergy MetroNet December 2003 - October 2004
Cinergy MetroNet March 2003 - December 2003
Cinergy MetroNet October 2002 - March 2003
Ascension Health January 2001 - January 2002
Corporate Communications Deployment January 1995 - January 2001
Ascension Health January 1992 - January 1995
Skills
Telecommunications, T1, Telephony, Networking, Call Center, Broadband, WAN, Vendor Management, Cabling, Management, Ethernet, Fiber Optics, Managed Services, Troubleshooting, Team Leadership, Account Management, Process Improvement, Product Management, Project Management, Customer Service, Team Building, Analysis, Customer Satisfaction, Technical Support, Video Conferencing, Project Planning, Visio, Business Process, Optical Fiber, Call Centers, Training, Leadership, Computer Network..., IP, VoIP
Education
University of Evansville 1995 — 1999
Bachelors, Liberal Arts
University of Evansville
Liberal Arts and Sciences/Liberal Studies
TEKsystems October 2013 - Present
QTS (Quality Technology Services) June 2012 - September 2013
Time Warner Cable June 2009 - December 2011
Wide Open West January 2007 - March 2009
United States Marine Corps August 2002 - July 2006
Skills
Information Technology, Team Leadership, Computer Hardware, Operating Systems, Structured Cabling, Network Administration, DNS, Networking, Data Center, Routing, Software Installation, System Administration
Education
Heald College-Rancho Cordova 2012 — 2015
In Progress, Information Technology
Military Occupational School 2002 — 2006
N/A, Computer Systems Networking and Telecommunications
Wide Open West September 2004 - June 2009
Skills
Customer Service, Public Speaking, Research, Time Management, Microsoft Office, Wellness, Event Planning, Fitness, Healthcare, PowerPoint, Social Media, Strategic Planning, Coaching, Nutrition, Nutritional Counseling, Holistic Health, Pain Management, Rehabilitation, Sports Injuries
Education
Palmer College of Chiropractic 2009 — 2013
D.C., Chiropratic
Lincoln Heritage May 2014 - Present
Time Warner Cable March 2013 - December 2013
Cedarville Township Volunnteer Fire Department October 2010 - December 2013
Wide Open West May 2008 - February 2013
Skills
Direct Sales, Financial Management..., Remaining calm in a..., Marketing, Sales, Telecommunications, Budgets, Broadband, Customer Satisfaction, Team Building, Customer Service, Team Leadership, Leadership, Microsoft Office, Microsoft Excel, Social Media
Education
Cedarville University 2005 — 2009
Bachelor of Science (BS), Criminal Justice, 3.8
Wide Open West September 2015 - Present
Wide Open West August 2012 - December 2014
Wide Open West June 2008 - August 2012
Sigecom, LLC June 2001 - June 2008
Skills
Telecommunications, Ethernet, Troubleshooting, VoIP, IP, Telephony, Computer Network..., Switches, TCP/IP, Network Design, Routers, Fiber Optics, Call Centers, Managed Services, Broadband
Education
University of Evansville 1996 — 2000
Bachelor's degree, History
Alexandria Monroe High School 1992 — 1996
Deluxe Corporation September 2014 - February 2015
Xerox August 2012 - February 2014
Time Warner Cable July 2008 - July 2012
Time Warner Cable August 2007 - July 2008
Wide Open West March 2005 - July 2007
University of Wyoming May 1999 - June 2003
PIONEER PRINTING - Cheyenne June 1996 - April 1999
Self-Employed January 1990 - April 1996
DeTIENNE & ASSOCIATES - Industrial Design January 1995 - January 1996
BECHTEL CORPORATION January 1991 - January 1994
Skills
Production Art, Call Centers, Training, Instructional Design, Graphic Design, Customer Service..., Technical Documentation, Customer Service, Technical Support, Sales, Organizational..., Organizational Structure, Outbound Marketing, Space planning, Sketching, Sustainable Design, Interior Design, Design Research, Architectural Design, Rendering, Interior Architecture, SketchUp, FF&E, Industrial Design, Product Design, Concept Design, Concept Development, Residential Design, Illustrator, Troubleshooting, InDesign, Photoshop, Networking, Mac, Analysis, Marketing, Customer Retention
Education
Stanford University 1977 — 1981
Undergraduate, Biology
University of California, Berkeley 1982 — 1987
PhD Candidate, Biochemistry, Biophysics and Molecular Biology, 3.3
University of Wyoming 1999 — 2003
PhD Candidate, Molecular Biology, 4.0
Green River High School 1974 — 1977
Valedictorian, Pre-College, 3.9
Wide Open West November 2012 - Present
North American Title Loans September 2011 - October 2012
Skills
Sales Process, Overcoming Objectives, Organization, Microsoft Excel, Multi Tasking, Public Speaking, Sales Presentations, PowerPoint, Highly motivated..., Passion for Success, Thrive in A Fast-paced..., Thrift
Education
Kilian Community College 2010 — 2011
T.F. Riggs HS 2007 — 2010
Wide Open West March 2013 - Present
Wide Open West November 2005 - March 2013
Skills
Computer Hardware, Networking, Computer Repair, Testing, Hardware, Computer Security, Information Security..., LogRhythm, Computer Proficiency, CompTIA Security+, CompTIA Network+, Information Security, PCI Standards, SIEM, CompTIA A+ Certification, Google Adwords, Microsoft Office, Web Application Firewall, Security Incident..., IPS, PCI DSS, SOX Compliancy, SOX 404, Intrusion Detection, Troubleshooting, Basics of Unix, Telecommunications, Firewalls, Computer Network...
Education
Columbus State University 2007 — 2012
Bachelor's degree, Management Information Systems, General
Wide Open West April 2015 - Present
Dish Network August 2014 - March 2015
Fifth Third Bank August 2013 - September 2013
Dish Network May 2013 - August 2013
BrownHub May 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Creative Suite, PowerPoint, Management, Marketing Strategy, Cpr Certified, Marketing, Marketing Research, Social Media, Research, Retail, Leadership, Social Media Marketing, Customer Service, Time Management, Sales, Market Research
Education
Purdue University - Krannert School of Management 2010 — 2014
Bachelor of Science, Economics; Marketing
Carl Sandburg High School
Wide Open West May 2001 - Present
Ticketmaster Entertainment May 1999 - May 2001
United States Postal Service September 1996 - May 1999
Skills
Nortel Meridian, cs1000, Nortel Symposium, Envox, Intervoice, Aspect ACD, Telephony Support, ACD Management, Mitel PBX, VoIP, System Administration, Windows Server, Microsoft SQL Server, Microsoft Office, Microsoft Technologies, Windows, BartPE, Crystal Reports, Symon, Workforce Management, Witness, Blue Pumpkin, Help Desk Support, Cat 3, Cat5, Cat 6, iPhone Support, Liebert, UPS systems, Generators, Amateur Radio
Education
Marshall University 1991 — 1999
Bachelor of Science (B.S.), Computer Science
Wide Open West August 2012 - Present
Knology August 2009 - Present
Knology January 2004 - June 2010
DeltaCom April 1998 - December 2001
Skills
Broadband, Telecommunications, Vendor Management, Business Analysis, Business Intelligence, Computer Network..., Telephony, VoIP, Project Management, Process Improvement, SQL, DWDM, Troubleshooting, Oracle, Analysis, Networking, Databases, Network Design, Active Directory
Education
Auburn University, College of Business 2001 — 2003
BSBA, Marketing
George C Wallace State Community College-Hanceville 1993 — 1995
pre-reqs for AU transfer
Undead Cow Studios January 2009 - Present
Wide Open West April 2007 - January 2009
Skills
Broadcast, Film, Documentaries, Film Production, Marketing, Video Production, Social Media, Social Media Marketing, Voice Acting, Advertising, Acting, Video, Entertainment, Public Speaking, Editing, Commercials, Marketing Strategy, Public Relations, Blogging, Radio, Voice Over
Education
Stony Brook University 1990 — 1992
none, Religion and Philosophy
DICK'S Sporting Goods December 2014 - Present
DICK'S Sporting Goods 2014 - Present
WOW! Internet, Cable & Phone July 2014 - December 2014
The Underground Lab January 2014 - July 2014
Wide Open West January 2013 - January 2014
Knology August 2009 - January 2014
Lawrence Journal-World September 2005 - 2009
Coca-Cola Enterprises July 2003 - September 2005
JCPenney September 1999 - April 2002
Skills
Customer Satisfaction, Telecommunications, Customer Service, PowerPoint, Project Planning, Employee Relations, Microsoft Excel, Event Planning, Process Scheduler, Account Management, Coaching, Sales, Marketing, Leadership, Sales Management
Education
University of Kansas 1996 — 1999
BGS, Psychology
Poliquin Performance and Poliquin Strength Institute East Greenwich Rhode Island. 2013 — 2013
PICP Level 1 & 2, Strength and Conditioning
Hutchinson Community College 1994 — 1996
Associate of Arts (A.A.), General Studies
BenLangley.com March 2012 - Present
Progressive Insurance December 2009 - Present
BenLangley.com May 2006 - Present
The Moon Goddess, LLC 2009 - 2014
T-Mobile December 2008 - December 2009
Wide Open West March 2007 - May 2008
Emily Griffith Center June 2006 - November 2006
Devereux November 2002 - July 2004
US Army September 1999 - November 2002
Skills
Meditation, Public Speaking, Training, Personal Development, Networking, Stress Management, Coaching, Mindfulness, Mental Health, Lifestyle Coaching, Leadership Development, Troubleshooting, Customer Service, Blogging, Wellness, Holistic Health, Wellness Coaching, Teaching, Hypnosis, Psychotherapy, NLP, Writing, Interviews, Supervisory Skills, Stress Elimination, Real Time Mind Training, Stress Reduction, Stress Relief, EFT, Energy Medicine
Education
Hypnosis Motivation Institute 2014 — 2014
Foundations in Hypnotherapy, Hypnosis
Colorado Technical University 2005 — 2008
Bachelors, Information Systems Management
Okaloosa Walton Community College 1993 — 1995
Associates, General
JDM International Soccer Academy January 2013 - Present
Wide Open West January 2009 - Present
Skills
Sales&Marketing, Athletics, Soccer, Fitness, Coaching, Account Management, Budgets, Customer Retention, Event Planning, Fundraising, Leadership, Management, Microsoft Office, Program Management, Public Speaking, Sales, Team Building, Team Leadership, Time Management, Training
Education
Oakland City University 2002 — 2006
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Kamuzu Academy 1997 — 2001
Wide Open West September 2013 - Present
EarthLink Business November 2009 - September 2013
Nexcall Network Tech/Bay Wireless LLC 2004 - 2009
KMC Telecom 1999 - 2002
Skills
Telecommunications, Sales Management, Telecommunications..., Strategic Partnerships, New Business Development, Start-ups, Account Management, Sales, Wireless, Strategic Planning, Team Building, Solution Selling, Direct Sales, Contract Negotiation, Business Development, Managed Services, Salesforce.com
Education
Auburn University 1982 — 1987
Business, Communications-Business
Briarwood Christian High School
Wide Open West March 2013 - Present
Columbus State Community College January 2008 - July 2012
Student of Architecture January 2008 - June 2012
Barry L. Tullos Carpentry LLC June 1980 - June 2007
Skills
Microsoft Office, Public Speaking, Teaching, PowerPoint, Problem Solving, Word, Excel, Team Building, AutoCAD, Research, Mentoring, Microsoft Word
Education
Columbus State
Associate of Science (A.S.), Architecture
The Ohio State University
Freelance WEB Content Writers January 2013 - Present
HSS Security February 2009 - October 2012
Stephen Ministry Training 2007 - 2009
Hewlett Packard September 2007 - December 2007
Checks Unlimited September 2006 - July 2007
Wide Open West May 2005 - May 2006
Compaq OMC Group May 2000 - November 2001
Gateway Computers September 1999 - May 2000
Skills
EzineArticles Expert..., A+ Certified Computer..., Lucent G3 PBX and..., Octel, Audix, Pac Bell..., NERC Certified Cyber..., Network IT Architecture..., Warehouse -..., Economics Forecasting -..., Telecom Engineer PBX..., Health Pros Consultant...
Education
Pontifical College Josephinum 1972 — 1974
Bachelor of Arts (B.A.), Religious Studies - Church History
General Dynamics Information Technology February 2015 - Present
General Dynamics Information Technology August 2014 - February 2015
General Dynamics Information Technology January 2014 - August 2014
General Dynamics Information Technology August 2013 - January 2014
General Dynamics Information Technology September 2012 - August 2013
AIM Technical Consultants January 2012 - September 2012
Trilogy Communications 2006 - 2010
Wide Open West 2004 - 2006
PCS Pro Cable Services 2003 - 2004
Le Comm 2002 - 2003
Skills
Construction, Telecommunications, Wireless, Management, LTE, Cellular Communications, UMTS, Vendor Management, Contract Negotiation, Fiber Optics, Microwave, Project Planning, CDMA, GSM, 4G
Education
Schoolcraft College 2010 — 2012
Associates, Criminal Justice and Corrections
Wide Open West September 2012 - Present
Capital University January 2000 - February 2001
Skills
Microsoft Office, Public Speaking, Team Building, Training, Event Planning, Sales
Education
Columbus State 2012 — 2014
Wide Open West February 2006 - Present
US Army July 1998 - July 2002
Skills
Telecommunications, VoIP, Troubleshooting, Networking, IP, Customer Satisfaction, Sales, Team Leadership, Wireless, Account Management, Cisco Technologies, Cloud Computing, Call Centers
Education
Gulf Coast State College 2014 — 2016
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Mississippi Gulf Coast Community College
ADP July 2013 - Present
Wide Open West March 2007 - July 2013
Skills
Customer Service, Microsoft Office, Customer Satisfaction, Telecommunications, Call Center, Telephony, Salesforce.com, Call Centers, Wireless, IP, Fiber Optics, Broadband, Troubleshooting, VoIP, Computer Network..., Switches, T1, Ethernet, Training, Account Management
Education
Augusta State University
Bachelor's degree, Biology, General
La Grange Planning Commissioon 1995 - Present
Wide Open West 2001 - 2010
Illinois Bell, AT&T, Ameritech 1966 - 2001
Skills
Telecommunications, IP, VOD, Telephony, VoIP, Broadband, Vendor Management, Broadcast
Education
Elmhurst College 1984 — 1988
Bachelor of Business Administration (BBA), Business Administration and Management, General
Elmhurst College 1984 — 1988
Minor in Political Science, Political Science and Government
DigitalCodeSmith.com June 2008 - Present
FBI May 2006 - Present
TSA November 2003 - May 2006
St. Moritz Security June 2003 - November 2003
Pinkerton Government Services February 2003 - June 2003
Transworld Systems Incorporated October 2002 - February 2003
Wide Open West January 2002 - October 2002
J & S Audio Visual Services February 2001 - December 2001
Education
DeVry University 2004 — 2006
B.S., Computer Information Systems
West Chester University of Pennsylvania 1995 — 1998
B.A., Theater Arts: Directing
DeVry University
B.S, Computer Information Systems
West Chester UniversityWest
B.A, Theater Arts
Wide Open West November 2006 - Present
A.N.I Society January 1994 - Present
MCI June 1994 - June 2006
Skills
Troubleshooting, Telecommunications, Technical Support, IP, Invoicing, Customer Service, Sales, Web Applications, Help Desk Support, Research, Internal Audit, VoIP, Nonprofits
Education
Norfolk State University 1991 — 1992
Cert, Telecommunications
Cherry Creek Properties, LLC September 2014 - Present
WordPress December 2011 - Present
Keller Williams Partners January 2014 - September 2014
USAA October 2002 - May 2014
Political Candidate/Activist March 2006 - November 2008
Wide Open West August 2001 - January 2002
Skills
Blogging, Customer Service, Blogger, Outlook, Public Speaking, Public Relations, Budgets, Politics, Strategic Planning, Social Media, Social Networking, Contract Negotiation, Team Building, Process Improvement, Insurance, Real Estate, Training, Coaching, Claim, Event Planning, Leadership
Education
American Dream Real Estate 2013 — 2013
Real Estate Brokers License, Real Estate
University of Colorado at Colorado Springs 1993 — 1996
Bachelor of Arts, Communications
Pikes Peak Community College 1983 — 1985
General Studies, General Studies
Wide Open West April 2012 - Present
Knology May 2004 - Present
NTS / AES Inc 1998 - 2004
Scientific Atlanta April 1993 - September 1998
Skills
Telecommunications, Fiber Optics, VoIP, Telephony, Broadband, Computer Network..., DWDM, Optical Fiber, Network Design, T1, Transmission, Microwave, RF, RF Engineering, IPTV, Technical Support, OSP Engineering, MPLS, HFC, DOCSIS, Routers, WiFi, Cable Television, Network Engineering, SIP, FTTx, GPON, Cabling, Network Architecture, ATM networks, DSL, Routing, QoS
Education
Gwinnett Technical College 1995 — 1997
Telecommunications
Wide Open West June 2012 - Present
NIC Inc. May 2011 - June 2012
Skills
Salesforce.com, Project Management, Information Systems, Business Services, Supply Chain Management, Microsoft Office, Microsoft SQL Server, Visio, Customer Service, Mergers & Acquisitions, Telecommunications, Leadership, Web Applications, Management, E-commerce
Education
University of Alabama at Birmingham
Bachelor of Science (BS), Information Systems
Search Optics September 2015 - Present
Wide Open West March 2014 - January 2015
Midwest Memorial Group February 2013 - February 2014
Bright House Networks April 2011 - February 2013
Bright House Networks January 2001 - April 2011
Time Warner Cable September 1999 - January 2001
Time Warner Cable April 1998 - September 1999
Metrovision Cable January 1994 - April 1998
Skills
Team Building and..., Exemplary Internal and..., Planning, Development,..., Leadership, Relationship Management, Sales Management, Direct Sales, Sales, Broadband, Competitive Analysis, Customer Acquisition, Negotiation, Customer Retention, Management, Market Research, Telecommunications, Marketing, Product Marketing, Customer Experience, Contract Negotiation, Strategic Partnerships, Sales Process, Direct Marketing, Selling, Sales Operations, Sales Presentations, Brand Management, Marketing Management, Customer Service, Customer Satisfaction, Account Management, New Business Development, Solution Selling, Strategy, Marketing Strategy, CRM, Team Building, B2B, Business Strategy, Call Centers, Coaching, Lead Generation, Retail, Cold Calling, Change Management, Team Leadership, Online Marketing, Marketing Communications, Business Planning, Strategic Planning
Education
Jones International University 2008 — 2008
Honors Graduate, Business Law
Jones International University 2004 — 2004
Honors Graduate, Marketing
Jones International University 2003 — 2003
Honors Graduate, Principles of Management
Schoolcraft College 1999 — 2001
Business/Education
University of Michigan-Dearborn 1989 — 1993
English/Mathematics/Communications
Other
Douglas County February 2015 - Present
Pathways Center December 2013 - Present
Villa Rica Parks and Recreation January 2012 - Present
Fulks Fitness May 2005 - Present
Devereux February 2013 - December 2013
Wide Open West August 2003 - November 2013
Carroll County CASA December 2007 - May 2010
Skills
Adolescents, Case Managment, Life Transitions, Healthcare, Leadership Development, Treatment, Adolescent Therapy, Applied Behavior..., Child Development, Clinical Supervision, Community Outreach, Crisis Intervention, Psychotherapy, Dual Diagnosis, Event Planning, Family Therapy, Mental Health, Microsoft Office, Nonprofits, Psychology, Public Speaking, Volunteer Management
Education
Capella University 2014 — 2016
Master of Science (M.S.), Counselor Education/School Counseling and Guidance Services
Mercer University 2010 — 2013
Bachelors Degree In Social Science, Human Service/Mental Health
American InterContinental University 2006 — 2007
Associate of Arts (A.A.), Criminal Justice
National Personal Training Institute of Colorado 2004 — 2005
Associate of Science (A.S.), Exercise Physiology
School District 11 April 2012 - Present
ITT Systems Division October 2005 - May 2011
Wide Open West January 2005 - September 2005
Manstone April 2003 - January 2005
Skills
Laptops, Security, Windows, System Administration, Technical Support, Networking, Windows Server, Software Installation, Operating Systems, Hardware, Microsoft Office, Training, XP, Troubleshooting, VoIP, Computer Hardware, Windows 7, Help Desk Support, Servers, SharePoint, Linux, Unix, Active Directory, Windows XP
Education
DeVry University
B.A, Business and Technical Management
IntelliTec
A.A, Occupational Studies/Network Systems Administration
RAB Communications September 2012 - Present
PCF - Publishers Circulation Fulfillment November 2011 - July 2012
AWC Propane August 2011 - September 2011
Time Warner Cable October 2009 - August 2011
Rinaldi Builders October 2008 - March 2009
Wide Open West September 2007 - September 2008
United States Air Force July 2001 - July 2007
Skills
Security, Computer Repair, Troubleshooting, Computer Hardware, Security Clearance, Call Center, Networking, Customer Service, Weapons, Military, Telecommunications, Customer Satisfaction, Windows, Emergency Management, Microsoft Office, Access, Team Building, Outlook, Supervisory Experience, Command, Training, Supervisory Skills, Software Documentation, Call Centers
Education
Sullivan County Community College 2012 — 2014
Associate's degree, Computer Information Systems
Rondout Valley High School 1998 — 2001
Regents Diploma
e411 Technology Services, LLC January 2011 - Present
CRYSTAL CLASSICS – (ACT 1) May 2012 - July 2012
INTELISOL – (SNIDER BLAKE PERSONNEL) February 2012 - April 2012
SHANNON R THOMAS, ESQUIRE ATTORNEY AT LAW 2012 - 2012
Hot Stuff Cool Things 2009 - 2010
JP MORGAN CHASE – (SMARTSOURCE) July 2009 - September 2009
WIDE OPEN WEST 2006 - 2009
SAMEX TRADING COMPANY 2002 - 2003
CROWN MOTOR COMPANY 2001 - 2002
CallTech 2000 - 2001
Skills
Project Management, Business Development, Strategic Planning, Marketing Strategy, New Business Development, Customer Service, Negotiation, Entrepreneurship, Budgets, Website Development, Graphic Design, Database Design, Database Administration, Operational Efficiency, Software Installation, Business Analysis, Network Administration, Social Networking, Multimedia, Website Administration, Computer Maintenance, WordPress, HTML 5, PHP4/5, Microsoft Office, Joomla, Adobe Creative Suite, JavaScript, CSS
Education
Columbus State
Computer Information Technology: Project Management
Columbus State
Multimedia Production Technology
DeVry
Electronic Engineering
St. Charles Preparatory
High School
IKEA March 2011 - May 2012
The Home Depot May 2006 - May 2010
Home Depot May 2004 - July 2006
Home Depot May 2003 - May 2004
Wide Open West March 2001 - February 2002
Rush Creek Solutions April 2000 - February 2001
Haltec EngineeringContract September 1999 - April 2000
Walen / Sentrex January 1995 - September 1999
Walen / Sentrex January 1995 - September 1999
Walen / Sentrex June 1993 - January 1995
Skills
Loss Prevention, Inventory Control, Merchandising, Inventory Management, Multi-unit, Retail, Income Statement, Sales, Management, Store Management, Customer Service, Profit, Recruiting, CPFR, Team Building, Training, Forecasting, Leadership, Visual Merchandising, Human Resources, Budgets, Process Scheduler, Customer Satisfaction, Time Management, Big Box, Shrinkage, Employee Training, Cashiering, P
Education
ITT Technical Institute 1988 — 1991
B.S., Electrical Engineering Technology
Arapahoe Community College 1979 — 1981
Associates Arts, General
Wide Open West July 2012 - Present
Knology of Montgomery January 2005 - Present
Adelphia Cable Communications October 1999 - August 2004
Coaxial Communications July 1990 - October 1999
Continental Cablevision of Ohio, Inc. March 1985 - February 1990
Continental Cablevision of Ohio, Inc. 1983 - 1985
Continental Cablevision of Ohio, Inc. 1981 - 1983
Northwestern Business College 1972 - 1980
Skills
Broadband, Fiber Optics, Telecommunications, VoIP, Wireless, Computer Network..., Call Center, Telephony, Customer Satisfaction, IP, Cable Television, Vendor Management, Network Design, Sales Management, Team Building
Education
Tiffin University 1968 — 1972
BS Business Management, Business
Charter Communications March 2015 - Present
Rocky Mountain Children's Law Center August 2007 - Present
Wide Open West May 2014 - January 2015
Wide Open West August 2007 - May 2014
Skills
Non-profits, PowerPoint, Public Speaking, Customer Service, Project Management, Event Planning, Marketing, Outlook, Research, Microsoft Office, Microsoft Excel, Call Centers, Training, Telecommunications, Project Planning, Nonprofits, Fundraising, Leadership, Social Media, Public Relations, Microsoft Word, Recruiting, Social Media Marketing, Volunteer Management, Team Building, Budgets, Travel Arrangements, Employee Relations, Vendor Management, Call Center, Management, Team Leadership, Strategic Planning
Education
Colorado Mesa University
BidsThatGive December 2012 - Present
Wide Open West September 2010 - May 2011
Education
Cedarville University 2006 — 2010
Apple May 2015 - Present
Sitel August 2014 - April 2015
Sitel May 2013 - August 2014
Wide Open West November 2011 - April 2013
Wide Open West November 2011 - April 2013
Pearson March 2011 - November 2011
Best Buy September 2010 - January 2011
Obama for America September 2008 - September 2008
Michigan State University May 2008 - June 2008
Marla and Ron Jansen 2004 - 2006
Skills
Customer Service, Data Analysis, Microsoft Office, Social Media, Customer Relations, Planning, Adobe Creative Suite, Photo Editing, Public Speaking, Creative Problem Solving, Mac OS, Writing, Account Management, Troubleshooting, Recruiting, PowerPoint, Research, Training, Leadership
Education
Michigan State University 2005 — 2010
B.A., Political Science
North Farmington High School 2001 — 2005
Diploma, General studies
Norup Middle School 1998 — 1999
Henderson Community College August 2015 - Present
Peabody Energy May 2014 - August 2015
Wide Open West June 2013 - April 2014
Indiana University Southeast March 2012 - June 2013
Indiana University Southeast August 2009 - March 2012
Indiana University Southeast January 2009 - August 2009
F.C. Tucker Emge REALTORS May 1997 - August 2008
Skills
IT Help Desk Operations, IT Management, PC Desktop Support, Networking, Process Improvement, Access, Customer Service, Microsoft Office, Project Planning, Databases, Outlook, Project Management, Budget, Research, Technical Support, Troubleshooting, Training, Public Speaking, Leadership, Sales, Operations Management, Time Management, Computer Hardware, Testing, Help Desk Support, Network Administration, Software Documentation, System Administration, Information Technology, Windows, Windows 7, Team Leadership, Analysis, Active Directory, Management, Windows Server, Vendor Management, Microsoft Excel, PowerPoint, DNS, Team Building, Microsoft Exchange, Software Installation, Network Security, Servers, Wireless Networking, Hardware, Disaster Recovery, TCP/IP, Integration
Education
Indiana University-Southeast 2009 — 2013
Bachelor of Science in Business Administration, Information and Operations Management, Computer Science
Wide Open West January 2014 - Present
WOW! Internet, Cable & Phone January 2014 - Present
WOW! Internet, Cable & Phone 2014 - 2014
WOW! Internet, Cable & Phone 2014 - 2014
WOW! Internet, Cable & Phone 2014 - 2014
Skills
Microsoft Office, Microsoft Excel, Management, Research, Microsoft Word, Sales, Leadership, PowerPoint, Training, Photoshop, Home Builders, Remodeling, Boating, Telecommunications, Planning, Wireless, Team Leadership, IP, Account Management, Budgets, Telephony, VoIP, Process Improvement, Call Centers, Customer Satisfaction, Customer Service, Testing, Troubleshooting
Education
Jacksonville State University 1994 — 1999
Bachelor's degree, Elementary Education and Teaching, K-8
Jacksonville State University 1994 — 1999
BS, Elementary Education and Teaching
Quad Graphics April 2015 - Present
Independent June 2008 - Present
WideOpenWest June 2014 - December 2014
Wide Open West April 2013 - June 2014
Darden February 2011 - July 2012
Harrison Electrical Construction January 2007 - May 2009
Skills
Troubleshooting, Technical Support, Computer Repair, Wiring, Software Installation, Breadboard, Soldering, Blueprint Reading, Electrical..., Computer Hardware..., Wiring Diagrams, Panel Wiring, Computer Building, Cisco Networking, OSI Model, LAN Switching, Cisco Routers, Active Directory, Electrical Controls, Control Logic, PLC Ladder Logic, Circuit Analysis, Oral & Written..., Mathematics, CAD, Social Networking, Microsoft Office, Customer Service, Microprocessors, Electric Motors, Industrial Control, English language skills, Critical Thinking, Team Leadership, Time & Attendance, Time Management, Electronic..., Process Control, Windows Server, Vocals, Android SDK, Digital Electronics, Logic, Calibration, Networking, Electronics, Laptops, Electronics Repair, Computer Maintenance, Wireless Networking
Education
Aiken Technical College 2009 — 2012
Electronics Engineering Technology, Electronics/Computer Electronics, 3.95
ADP December 2013 - Present
Augusta Pride, Inc. July 2013 - Present
Wide Open West May 2012 - December 2013
Electrolux Major Appliances 2005 - 2010
The Crate June 2000 - January 2004
Skills
Process Improvement, Cross-functional Team..., Analysis, Call Centers, Microsoft Excel, Financial Reporting, Management, Auditing, Internal Audit, Team Leadership, Business Process..., Forecasting, Pricing Strategy, Access, Budgets, Pricing, Quality Assurance, Account Management, Human Resources, Sales, Competitive Analysis, Inventory Management, Training, Team Building
Education
Augusta State University 2011 — 2012
Bachelor of Business Administration (B.B.A.), Accounting
South Carolina State University 1994 — 1996
Wide Open West December 2013 - Present
Wide Open West October 2013 - December 2013
Bluemile Inc. February 2013 - October 2013
Bluemile Inc. October 2011 - February 2013
Platform Lab June 2009 - October 2011
In 7 Design Studio January 2010 - July 2011
Ohio Department of Development August 2004 - March 2009
NAFCO Fastening Systems August 2008 - December 2008
Skills
Sales, New Business Development, Web Design, Business Development, Cloud Computing, Strategic Planning, Data Center, Salesforce.com, Program Management, Virtualization, Business Strategy, Team Leadership, Disaster Recovery, VMware, Negotiation, Account Management, Start-ups, SaaS, Project Management, Solution Selling
Education
The Ohio State University 2004 — 2008
BA, History, English
Hiram College 2002 — 2004
History & Psychology
Paul's TV April 2013 - Present
Wide Open West 2010 - 2012
Progressive L.L.C. August 2009 - April 2010
Skills
Direct Sales, Sales Operations, Video Production, Videography, Microsoft Office, Communication, Customer Service
Education
Michigan State University
Southwestern University
U.S. Cellular December 2011 - Present
United States Cellular May 2011 - December 2011
Sentinel Technologies April 2010 - May 2011
WideOpenWest November 2008 - April 2011
Wide Open West May 2004 - November 2008
Skills
Frame Relay, MPLS, TCP/IP, BGP, OSPF, EIGRP, RIP, ATM networks, ISDN, SDH, Switches, Network Design, Software Installation, Firewalls, Troubleshooting, VPN, Networking, Cisco Technologies, CCNA, Routing, WAN, Juniper, Ethernet, IP, Routers, Juniper Technologies
Education
Cisco Networking Academy 2011 — 2011
Certificate in Building Core Network, Service Provider
Devry University Addison, IL 2007 — 2009
Bachelor of Science, Network and Communication Management
Devry University Addison, IL 2006 — 2007
Associate of Applied Science, Network System Administration
College of DuPage 2004 — 2006
General Study, Telecommunication
Independent IT Contractor June 2009 - Present
Self Employed IT contractor June 2009 - Present
HUB 2012 - 2012
wsd3 October 2007 - June 2009
Tandy Leather Store June 2007 - October 2007
Wide Open West May 2005 - April 2007
Skills
Computer Hardware, Troubleshooting, Call Center, Administration, Windows, XP, Microsoft Office, Customer Service, Operating Systems, Laptops, Problem Solving, Customer Relations, Excel, A+ Certified, TCP/IP, VoIP, PowerPoint, Software Installation, Security, Windows Server 2003, Acting and Drama Coach, Choreography, Stage Combat, Stage Make-up, Stage Direction, Printers, Windows Server, Call Centers, System Administration, Software Documentation, Active Directory, Windows 7, Microsoft Excel, Disaster Recovery, Servers, Windows XP
Education
Colorado Technical University 2006 — 2009
Computer Security, Computer Security
Intellitec College 2004 — 2005
Associates, Network Systems Administration
Pikes Peak Community College 1983 — 1985
Associates, Police Management
Pikes Peak Community College 1979 — 1983
Associates, Police Patrol
Wide Open West April 2008 - Present
Absolute Audio Ambiance May 2006 - Present
Martin Logan July 2000 - June 2008
Allied Signal/ Bindex King Areospace March 1994 - July 1999
Skills
Songwriting, Music Production, Music, Recording, Studio Recording, Guitar, Audio Engineering, Mastering, Audio Mixing, Sound, Sound Design, A&R, Audio, Pro Tools, Remixing, Coax, Optical Components, Splicing, Backhaul, Signal Generators, Multimeter, Spectrum Analyzer, Power Supplies, Test Equipment, Soldering, Racks, Wiring, 5.1 Mixing, Analog Recording, Audio System Design, Electronics, Troubleshooting, Management, Inventory Management, Microsoft Office, Customer Service, Networking, Telecommunications, Microsoft Excel, Wireless, Budgets, Sales, Microsoft Word, Team Building
Education
Haskell Indian Nations University
Wide Open West March 2011 - Present
Insight Communications October 2010 - May 2011
Time Warner Cable September 2006 - September 2009
Time Warner Cable July 2004 - September 2006
Time Warner Cable June 1996 - July 2004
Skills
Fiber Installation and..., Telecommunications, Software Installation, Marketing Activation, Optical Fiber, Routers, Computer Network..., Troubleshooting, Fiber Optics, Networking, Cabling, Wireless, VoIP, Broadband, Network Administration, TCP/IP, DWDM, Routing, Technical Support, Engineering, IP, Network Design, Telephony, Switches, RF, Ethernet, System Deployment, Disaster Recovery
Education
Franklin University 2000 — 2005
Human Resources, Training and Development
Franklin University 1992 — 1995
Business Management, Training and Development
Central Ohio Technical College 1986 — 1988
AAS, Electronic Engineering
WOW! Internet, Cable & Phone May 2013 - Present
Wide Open West January 2002 - May 2013
Skills
Telecommunications, Vendor Management, Operations Management, Customer Satisfaction, Call Center, Troubleshooting, Customer Experience, VoIP, Customer Retention, Technical Support, Team Leadership, Call Centers, Management, Avaya, Broadband, Computer Network..., Customer Service, Cross-functional Team..., Account Management
Education
Colorado State University 1996 — 2001
Business, Computer Information Systems
M3 Multifamily Media Management, LLC April 2015 - Present
Wide Open West September 2013 - December 2014
The National Academy of Television Arts and Sciences June 2011 - June 2013
Time Warner Cable March 2009 - October 2011
Lower Great Lakes Chapter of the National Academy of Television Arts & Sciences June 2010 - June 2011
Time Warner Cable August 2006 - August 2010
Adelphia Communications April 2004 - July 2006
Adelphia Communications July 2001 - March 2004
Cablevision 1992 - 1996
Skills
Public Relations, Marketing Communications, Community Relations, Sales Management, Contract Negotiation, Government Liaison, Event Planning, Cross-functional Team..., Budget Management, Strategic Planning, Crisis Communications, Media Relations, Team Leadership, Results Focused, Direct Marketing, Television, Customer Service, Business Change..., Goal Oriented, Trade Shows, Creative Problem Solving, Strategic Partnerships, Community Partnerships, Educational Outreach, Program Management, Public Speaking, Media Liaison, Media Buying, Training & Development, Budgets, Strategic Communications, Community Development, Change Management, Press Releases, Marketing, Integrated Marketing, Broadcast, Event Management, Video Production, Social Media, Corporate Communications, Digital Media, New Media, Radio, Voiceovers, Internal Communications, Advertising, Social Media Marketing
Education
Ohio University 1977 — 1981
Bachelor of Science, Communications
Wide Open West May 2014 - Present
WOW! Internet, Cable & Phone April 2012 - May 2014
PM Music Center August 2009 - April 2012
Skills
Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Sales, Microsoft Word, Inventory Management, Statistics, ServiceNow, Jasper Reports, Customer Satisfaction, Telecommunications
Education
Northern Illinois University 2009 — 2011
BS, Economics
Glenbard South
Insight Enterprises August 2015 - Present
Wide Open West August 2014 - August 2015
Comcast July 2011 - August 2014
XO Communications March 2010 - July 2011
Data Center Systems February 2007 - December 2009
Sun Microsystems February 2005 - February 2007
Qwest Communications 2003 - 2005
WorldCom 2001 - 2003
Skills
New Business Development, Account Management, Sales, Telecommunications, Cisco Technologies, Sales Process, Customer Service, Enterprise Software, Managed Services, WAN, Management, MPLS, Solution Selling, VoIP, Data Center, Training, IP, Direct Sales, Selling, Co-location, Wireless, Unified Communications, PRI, Ethernet
Education
Purdue University Calumet
Wide Open West April 2013 - Present
Wide Open West November 2012 - April 2013
Skills
Telecommunications, Sales, Team Leadership, VoIP, Wireless, Troubleshooting, Account Management, Networking, Process Improvement, Telephony, Broadband, Computer Network..., Switches, TCP/IP, Call Centers, IP, Network Design, Optical Fiber, Fiber Optics, Ethernet
Education
Pikes Peak Community College 2014 — 2016
Associate's degree in General Sciences. , Physics
Modern Woodmen of America August 2015 - Present
Senior Life Insurance Company September 2014 - Present
CB Tech January 2012 - September 2014
Joshua1and5 September 2004 - December 2012
Wide Open West January 2010 - January 2012
Time Warner Cable August 2006 - January 2010
National Football League April 2004 - July 2006
Skills
Motivational Speaking, Selling Skills, Business Development, Personal Development, Teaching, Inspiration, Truth, Leadership, Sports, Training, Coaching, Social Media Marketing, B2B, Business, Business Networking, Cold Calling, Consulting, Customer Retention, Direct Sales, Entrepreneurship, Event Management, Leadership Development, Management, Marketing, Marketing Strategy, Networking, New Business Development, Public Speaking, Sales, Sales Operations, Sales Presentations, Sales Process, Selling, Small Business, Social Media, Social Networking, Sports Marketing, Start-ups, Strategic Partnerships, Strategic Planning, Strategy, Team Building, Team Leadership, Time Management
Education
westerville north 1996 — 2006
Bowling Green State University 2000 — 2004
BA, Communications
Evolve IP November 2014 - Present
Wide Open West November 2013 - November 2014
Cbeyond October 2010 - November 2013
Comcast Cable August 2006 - November 2009
Charter Business May 2005 - August 2006
Charter Business September 2004 - May 2005
Saginaw Valley State University August 2000 - May 2005
Skills
B2B, Direct Sales, Telecommunications, Sales Management, VoIP, Cold Calling, Microsoft Office, Customer Service, Salesforce.com, New Business Development, Customer Relations, Coaching, Account Management, PowerPoint, Territory, Strategic Planning, Advertising, Problem Solving, Customer Satisfaction, Sales Support, Selling, Cloud Computing, Solution Selling, Managed Services, Sales Process, Unified Communications, Time Management, Business Development, MPLS, Team Leadership, SIP Trunking, Leadership, Wireless, Customer Retention, Networking, Team Building, T1, Telephony, Hosted Services, Metro Ethernet, Co-location, Sales Operations, Management, Marketing
Education
Saginaw Valley State University - College of Business and Management 2000 — 2005
Bachelor's, Business Administration and Marketing
Saginaw Valley State University, University 2000 — 2005
Bachelor of Business Administration (B.B.A.), Marketing
Howard Hanna Real Estate Services August 2015 - Present
Prtotective Industrial Polymers, Inc. March 2014 - April 2015
Wide Open West June 2008 - November 2012
WOW Internet, Cable June 2008 - November 2012
Standby Screw Machine Products January 1999 - June 2008
Manufacturers Wholesale Lumber November 1994 - March 1998
Manufacturers Wholesale Lumber September 1994 - November 1994
Skills
Invoicing, Accounts Payable, General Ledger, Accounting, Auditing, Budgets, Payroll, Finance, Variance Analysis, Accounts Receivable, Journal Entries, Accruals, Peachtree, Bank Reconciliation, Financial Statements, Human Resources, Financial Reporting, Internal Audit, Internal Controls, Managerial Finance, Cash Flow Forecasting, Expenses, Financial Forecasting, Cash Flow, Forecasting
Education
Baldwin Wallace University 2000 — 2005
Accounting Certificate, Accounting
Baldwin Wallace University
Preferred Care at Home August 2015 - Present
Unisys December 2014 - July 2015
Wide Open West July 2014 - December 2014
Medac, Inc and KAM Technologies November 2012 - January 2014
Medac, Inc and KAM Technologies 2012 - 2014
Teleperformance June 2008 - June 2011
Skills
Customer Service, Medical Billing, Call Centers, Process Improvement, Invoicing, Business Analysis, Revenue Cycle, Financial Reporting, Operations Management, Human Resources, Employee Training, Management, Microsoft Office, Microsoft Excel, Customer Satisfaction, Microsoft Word, Training, Security Clearance, Strategic Planning
Education
Paine College 1995 — 1997
Augusta Technical College
Sprinkman Real Estate June 2013 - Present
T5 Real Estate Solutions February 2013 - Present
Hummingbird Social Media, LLC June 2011 - Present
Wide Open West May 2012 - October 2012
Charter Communications January 2002 - May 2011
Marcus Communications 1990 - 2002
Total TV 1984 - 1990
Bank of Brodhead 1977 - 1984
Skills
Microsoft Office, Project Planning, Business Analysis, Customer Relations, Customer Service, Team Building, Process Improvement, Product Development, Staff Management, Problem Solving, Cross-functional Team..., Testing, Strategic Planning, Word, Excel, Budgeting, Team Leadership, Change Management, PowerPoint, Documentation, Analysis, Program Management, Outlook, Research, Operations Management, Requirements Analysis, Mentoring, Account Management, Scheduling, Team Management, Business Strategy, Customer Satisfaction, Administration, Supervisory Skills, Troubleshooting, Coaching, New Business Development, Planning, Product Management, Billing, Quality Assurance, Teamwork, Data Entry, Social Media, Public Speaking, Business Process..., Business Management, Customer Experience, Customer Retention, Management Consulting
Education
Social Media Academy 2011 — 2011
Certified Social Media Strategist, Social Media
Madison Area Technical College 2010 — 2010
Concordia University-Wisconsin 2003 — 2007
Bachelor of Arts, Management and Communications
Wide Open West April 2015 - Present
Nielsen Company 2013 - 2015
United States Air Force 2005 - 2010
United States Army 1996 - 2004
Skills
Technical Support, Networking, Troubleshooting, Management, Web Development, Custom CMS Development, Electronics Repair, Electronic..., Enterprise IT..., IT Hardware Support, IT Operations, Technical Documentation, Cryptography, Project Management, Databases, Microsoft Office, System Administration, Customer Service, Linux, Leadership, Windows, Microsoft Exchange, Security, Data Center
Education
University of South Florida 2014 — 2016
Information Studies, Information Science/Studies, 2.9
Colorado Technical University 2010 — 2013
Bachelor's degree, Computer Science, 3.0
Larime County Community College 2008 — 2009
Associate's degree, Information Technology
Community College of the Air Force 2007 — 2009
Avionic Systems Technology, Heavy Aircraft Communication and Navagation Avionics, N/A
DHL Global Forwarding April 2015 - Present
DHL Express February 2006 - Present
DHL June 2006 - January 2009
Wide Open West November 2000 - November 2005
Skills
Sales Management, Sales Process, Logistics, Account Management, Sales Operations, Key Account Management, Operations Management, New Business Development, Forecasting, B2B, Cold Calling, Contract Negotiation, Pricing, Direct Sales
Education
Purdue University
MBA
Roosevelt University
Bachelor of Arts
Wide Open West April 2014 - Present
Charles Schwab May 2011 - Present
Computer Information Systems Club at Colorado State University September 2010 - May 2011
Colorado State University August 2010 - May 2011
ProBuild Holdings May 2010 - August 2010
Colorado State University August 2009 - May 2010
Skills
Visio, Salesforce.com, Process Improvement, Microsoft Office, SQL, Business Analysis, Agile Methodologies, Management, Data Analysis, Microsoft SQL Server, SharePoint, Microsoft Excel, Leadership, Splunk, Production Support, Software Documentation, Requirements Analysis, Requirements Gathering, Business Process...
Education
Colorado State University 2006 — 2011
Business Administration, Computer Information Systems
Wide Open West Tier 2 Technical SupportWOW! Internet, Cable & PhoneMay 2012 - Present
125th MRBC SCARNG December 2006 - Present
Skills
Technical Support, Telecommunications, Customer Service, Troubleshooting, Networking, VoIP, Call Centers, Customer Satisfaction, Wireless, Cisco Technologies, TCP/IP, IP, Computer Hardware, Switches, Routers, Wireless Routers, Microsoft Office
Education
Aiken Technical College
Computer Systems Networking and Telecommunications
Wide Open West June 2011 - Present
MU Libraries January 2011 - May 2011
University of Missouri - Columbia Student Recreation Complex May 2009 - January 2011
JR Green Insurance Agency November 2006 - May 2008
Skills
Customer Service, Document Management, Sales, Access, Management, Call Center, Outlook, Customer Satisfaction, Technical Support, Microsoft Office, Troubleshooting, Networking, Microsoft Excel, PowerPoint, Microsoft Word, Windows, Research, Public Speaking, Data Entry, Budgets, Databases, System Administration, Call Centers
Education
University of Missouri-Columbia 2008 — 2011
Bachelor of Arts with Honors, English - Creative Writing
Rockhurst University 2007 — 2008
Eureka High School 2003 — 2007
High School Diploma
Bayer Women's Health (formerly Conceptus) January 2012 - Present
Novartis Consumer--inVentiv Health 2009 - January 2012
Wide Open West March 2004 - October 2009
Choice One Communications 1998 - 2003
Skills
Sales Management, Medical Devices, Cold Calling, Pharmaceutical Sales, Direct Sales, Hospitals, Product Launch, Account Management, Cardiology, Sales Presentations, Operating Room, Surgeons, Surgery, Market Development, B2B, Marketing, Leadership, Healthcare, Surgical Instruments, Gastroenterology, OB/GYN, Market Planning, New Business Development, Sales Operations, Sales Force Development, Sales, Selling Skills, Selling, Urology, Sales Effectiveness, Sales Process
Education
Indiana University Bloomington
Bachelor of Science (BS), Marketing
University of Southern Indiana
Advertising, Marketing, Public Relations
T-Mobile April 2014 - Present
T-Mobile January 2010 - April 2014
T-Mobile, USA October 2007 - January 2010
Wide Open West January 2000 - June 2005
Skills
Product Requirement..., Process Improvement, New Product Ideas, Team Leadership, Telecommunications, Customer Experience, Cross-functional Team..., Business Process, Customer Satisfaction, Business Analysis, Management, Quality Assurance, Customer Service, Call Center, Wireless, Sales, Microsoft Office, Customer Retention, Call Centers, Troubleshooting, Coaching, Systems Engineering
Education
Pikes Peak Community College
Associate of Science
Advanced Technology Group 2015 - Present
Wide Open West August 2006 - April 2015
Starwood Hotels & Resorts Worldwide, Inc. January 2005 - April 2006
Johnston Textiles Inc. October 1998 - November 2004
Skills
Telephony, Telecommunications, Customer Satisfaction, VoIP, Account Management, Customer Retention, Direct Sales, Broadband, Customer Service, Sales Process, Salesforce.com
Education
Chattahoochee Valley Community College 1986 — 1988
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Anthem, Inc. January 2008 - Present
Wide Open West June 2005 - January 2008
Triangle Communities June 2002 - January 2005
Skills
Benefits Administration, Call Center, Customer Service, Customer Satisfaction, Sales, Coaching, Microsoft Excel, Microsoft Word, Outlook, Microsoft Publisher, PowerPoint, SharePoint, Typing, Property Management, Dental Insurance, Health Insurance, Utilization Management, Quality Auditing, Continuous Improvement, Instructional Design, Lync, Live Meeting, Training Facilitation, Classroom Management, Synchronous Learning, Adult Learning Theory, Adobe Connect Pro, Time Management, Project Management, Call Centers, Performance Consulting, Insurance, Health Care Reform, HMO, PPO, SnagIt, Claim, Strategic Planning, Analysis, Healthcare, Access, Training, Instructor-led Training, Blended Learning, Needs Analysis, Hands-on Training, E-Learning
Education
University of Phoenix 2010 — 2014
Bachelor of Science (B.S.), Health Care Administration
Penn State University 1997 — 1998
Kinesiology
Time Warner Cable June 2015 - Present
ADT March 2015 - June 2015
Audax LLC September 2013 - February 2015
Grace Baptist Church February 2010 - April 2013
SCI June 2004 - February 2010
State Convention of Baptist in Indiana 2007 - 2010
Fuller Rehabilitation and Independent Living Aids 2008 - 2009
Wide Open West 2008 - 2009
Enterprise Rent-A-Car 2007 - 2008
The Morley Group 1999 - 2001
Skills
Customer Relations, Direct Sales, Fundraising, Account Management, New Business Development, Social Media, Public Relations, Teaching, Customer Service, Church Events, Religion, Music, Discipleship, Budgets, Training, Preaching, Youth Ministry, Event Management, Management, Community Outreach, Team Leadership, Volunteer Management
Education
Ball State University 1989 — 1994
Bachelor, Music
The Southern Baptist Theological Seminary
Master of Divinity (M.Div.), M. Div. Billy Graham School of Evangelism and Church Growth
T-Mobile July 2012 - July 2015
Wide Open West 2006 - 2011
ICT December 2005 - July 2006
Skills
Customer Service, Microsoft Excel, Microsoft Office, Outlook, Administrative..., Reception Areas, Answering Telephones, Troubleshooting, Sales, Sales Process
Education
The University of Texas at Austin 1999 — 2001
Some College Study, Advertising
Burkburnett High School 1995 — 1999
High School Diploma, General Studies
Mi-Jack Products June 2015 - Present
Redspeed Illinois February 2015 - May 2015
Northwestern Memorial Hospital December 2014 - February 2015
K-12 Teachers Alliance February 2014 - October 2014
Wide Open West August 2013 - October 2013
TCF Bank April 2007 - August 2013
ValCom June 2005 - April 2007
Williams Lea March 2004 - November 2005
Sinai Health System January 2001 - January 2002
Skills
Windows Server, Servers, Active Directory, Microsoft Exchange, Troubleshooting, Disaster Recovery, Networking, Windows XP, VMware ESX, Microsoft Certified..., Security, Network Administration, A+ Certified, DHCP, VPN, System Administration, Computer Hardware, A+, ITIL, Change Management, Remedy, DNS Management, Veeam, Microsoft Office, Ubuntu, Desktop Application..., Backup Exec, Microsoft Cluster, Linux
Education
American InterContinental University 2005 — 2006
Associate of Arts and Sciences (A.A.S.), Business Administration, 3.5
Devry University2003-2005 Attend college 2003 — 2005
Applied Associates of Science degree, Network Systems Administration
Chicago Vocational Career Academy 1996 — 1998
General Studies, Computer Maintenance
Wide Open West March 2014 - Present
Wide Open West November 2004 - February 2014
Skills
Customer Service, Forecasting, Sales, Customer Retention, Team Leadership, Negotiation, Team Building, Customer Satisfaction, Leadership
Education
Kaplan University 2008 — 2012
Bachelor's degree, Business Administration and Management, General
Kaplan University 2008 — 2012
Bachelor of Science in Management-Business Administration, Business Administration and Management, General
Wide Open West May 2013 - Present
Wide Open West April 2008 - May 2013
Wide Open West 2007 - 2008
Skills
VOD, IP, Computer Network..., Broadband, MPEG, Cable Television, DNCS, Cisco Technologies, IPTV, Video, DTA, Microsoft Office, Set Top Box, MPEG2, Linux, Windows 7, DSG, H.264, Spectrum Analyzer, Multicast, MoCA, Multiplexers, Encoders, Media Gateways, Unix, Solaris, Ubuntu, CentOS, Sound, Modulation, Windows Mobile, DCM, IP Probes, Video Transport, MPEG4, AAC Audio, AC3 Audio, ATSC, DCII, BNP, BMR, SEP, PSIP, DAC 6000, VMG, Stat Muxing, QAM Cricket, Triveni Products, CMM, HLS
Education
Northern Illinois University 2004 — 2007
Bachelor of Science (BS), Liberal Arts and Science, A
Harper College 2001 — 2003
Associates Degree, Computer Info Systems
Five Star Credit Union November 2014 - Present
Wide Open West May 2014 - November 2014
CenturyLink June 2002 - May 2012
Skills
Account Management, Sales, Customer Service, Telecommunications, Leadership, Customer Retention, Salesforce.com, Team Building, VoIP
Education
Troy University 2014 — 2016
Bachelor of Applied Science (BASc), Psychology/Business
George C Wallace State Community College-Dothan 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Psychology and Business
Wide Open West July 2013 - 2014
Bright House Networks 2008 - 2012
Vision Cable - Knology 1983 - 2005
Verizon 1996 - 2002
Skills
Telecommunications, Account Management, Solutions Marketing, Key Account Management, Renewals, Small Group..., Needs Analysis, Solution Selling, Call Centers, Sales Process, Sales Presentations, Channel Partners, IP, Selling, Cold Calling, Data Center, B2B, Avaya, Strategic Partnerships, Go-to-market Strategy, Building Relationships, Sales Operations, Networking, Salesforce.com, Wireless, Co-location, Fiber Optics, Mobile Devices, VoIP, IVR
Education
Florida State University
Bachelor of Science (BS), Busines - Marketing
Clearwater Central Catholic
Wide Open West May 2012 - Present
Skills
Call Centers, Telephony, Troubleshooting, VoIP, Broadband, Telecommunications, Switches, Routers, Ethernet, Technical Support, Fiber Optics, Computer Network..., IP, Customer Satisfaction, TCP/IP, Optical Fiber, Software Installation, Network Design, Customer Retention, Cisco Technologies
Education
Oakland City University
Reitz Memorial High School
Accounting
Liberty Mutual Insurance December 2014 - Present
Wide Open West February 2014 - December 2014
Career Connections, Inc. August 2012 - August 2013
Groupon 2010 - 2011
MCGLADREY & PULLEN LLP 2006 - 2007
INFINITE ELECTRONICS SOLUTIONS 2001 - 2004
TWEETER HOME ENTERTAINMENT GROUP 1999 - 2003
Skills
Sales, Training, Process Improvement, Management, Marketing, Account Management, Social Networking, Business Development, Social Media, Salesforce.com, Facebook, QuickBooks, Accounting, Microsoft Excel, Customer Service, Financial Analysis, Microsoft Office, Microsoft Word, CRM, Payroll, Outlook, Retail, Blogging, Business Strategy, Team Building, Customer Satisfaction, Employee Relations, Coaching, Property & Casualty..., Life Insurance, Fixed Annuities, Strategy, Strategic Planning, Business Process..., Entrepreneurship, Leadership, Analysis, Human Resources, Cold Calling, Public Speaking, PowerPoint, Start-ups, Data Analysis, Inventory Management, Interviews, Team Leadership, Teamwork, Selling, Social Media Marketing, Recruiting
Education
Illinois State University 2004 — 2006
B.S, Accounting
College of Lake County 2002 — 2006
Purdue University 2000 — 2001
SecurCare Self Storage May 2011 - Present
Wide Open West August 2008 - February 2010
King Soopers March 2008 - August 2008
Skills
Computer Maintenance, Microsoft Office, Typing
Education
Colorado Technical University 2011 — 2016
Information Technology, Network Engineering
Grand Mesa High School-Job Corps 2006 — 2008
Wide Open West January 2012 - Present
Broadstripe LLC 2009 - March 2012
Broadstripe LLC 2007 - 2009
General Motors 1998 - 2005
Oldsmobile, Division of GMC 1998 - 1999
Oldsmobile, Division of GMC 1995 - 1998
Skills
Customer Retention, Product Development, Marketing, Competitive Analysis, Budgets, Management, Analysis, Marketing Communications, Cross-functional Team..., Sales, Marketing Strategy, Forecasting, Account Management, Strategic Partnerships, Product Management, Telecommunications, Market Analysis
Education
University of Michigan-Flint MBA 1997 — 2000
MBA, Marketing/Finance
Michigan State University
Bachelors, Business Administration
Progressive Insurance October 2014 - Present
Wide Open West October 2013 - Present
The Mattress Firm February 2011 - October 2013
Skills
Customer Service, Computer Navigation, Windows, Music Production, Team Management, Customer Retention, Customer Support, Sales Presentations, Sales Process, Musicians, Restaurants, Bartending, Retail Category..., Restaurant Management, Customer Satisfaction
Education
Western State University, Colorado 2005 — 2006
Pikes Peak Community College 1999 — 2001
drs bonded 2009 - 2010
my company 2003 - 2004
Wide Open West 2001 - 2003
Wide Open West 2001 - 2003
Skills
Supervisory Skills, Customer Satisfaction, Project Management, Customer Service, Troubleshooting, Project Planning, Microsoft Word, Microsoft Office, Microsoft Excel, Team Leadership, PowerPoint, Inventory Management, Outlook, Teamwork
Education
Goodwill Training and Employment Center 2012 — 2012
certificate, office word, excell, invoice
milford high 1985 — 1989
high school diploma
for marketing August 2011 - Present
Wide Open West September 2009 - January 2011
Education
DeVry University
Bachelor of Applied Science (B.A.Sc.), Technical Management
ITT Educational Services, Inc. 2015 - Present
RCN April 2014 - April 2015
Career Education Corporation March 2012 - April 2014
Wide Open West April 2011 - September 2011
Career Education Corporation August 2008 - October 2010
Comcast August 2005 - June 2008
Skills
Customer Service, Project Management, Telecommunications, Leadership, Sales Operations, Program Management, VoIP, Leadership Development, Recruiting, Team Building, Microsoft Office, Coaching, Open Minded, Training, Sales, Direct Sales, Call Centers, Time Management, Team Leadership, Higher Education, Account Management, Marketing, Salesforce.com, Public Speaking, Career Development, Career Counseling, Sales Management, Interviews, Change Management, Admissions, College Recruiting, Adult Education, PowerPoint, E-Learning, Microsoft Excel, Community Outreach, Management, Resume Writing, Staff Development, Customer Retention, Strategic Planning, Cold Calling, Employee Training, Customer Satisfaction, Organizational..., Microsoft Word
Education
Colorado Technical University 2008 — 2010
Associate of Science, Criminal Justice; Psychology; Sociology, Professional Communication, English Composition
Colorado Technical University 2008 — 2010
Bachelors of Science, Project Management
Wide Open West November 2008 - January 2009
Volt Technical Resources September 2007 - April 2008
Live Lead Network March 2007 - August 2007
Education
Butler Community College 1995 — 1996
Art, Philosophy
T-Mobile April 2015 - Present
Wide Open West June 2014 - April 2015
Cricket Wireless/AT&T February 2008 - June 2014
Level 3 Communications July 2005 - February 2008
IBM Global Services September 2004 - July 2005
Sprint PCS June 2002 - September 2004
Skills
SDLC, Enterprise Architecture, System Architecture, Project Management, Systems Analysis, Integration, Telecommunications, CRM, Solution Architecture, Databases, Agile Methodologies, Architectures, SOA, Vendor Management, Change Management, Requirements Analysis, Software Development, Web Services, Cloud Computing, Business Analysis, Architecture, UML, ESB, Middleware, Process Improvement, Business Intelligence, Cross-functional Team..., SQL, Scrum, Systems Modeling, Portals, Cloud Applications, PCI DSS, Payment Systems, Application..., Mobile Strategy
Education
Kansas State University 1997 — 2002
Management Information Systems (MIS), Business
State Of Colorado (Department of Human Services) August 2014 - Present
Logistic Services Company April 2013 - Present
Sustainable Capacity Development for Afghanistan April 2010 - Present
GTC, Kabul Afghanistan February 2010 - Present
FranTrak January 2009 - Present
Bet Tzedek, D.C. August 2008 - Present
AIG SunAmerica 2011 - 2012
Wide Open West March 2002 - October 2005
Douglas County School District March 2001 - August 2003
3Si December 1997 - October 2001
Skills
Salesforce.com, Enterprise Management, Customer Relations, Government, Integration, Strategic Planning, Negotiation, Problem Solving, Public Speaking, Customer Service, Mentoring, Administration, New Business Development, Contract Negotiation, Program Management, Budgeting, Writing, Planning, Operations Management, Business Strategy, Business Analysis, Non-profits, Change Management, Analysis, Troubleshooting, Leadership Development, Mergers, Product Development, Process Improvement, Public Relations, Management, Project Planning, Budgets, System Administration, Entrepreneurship, Capacity Building, Policy, Start-ups, Security, Contract Management, Networking, Sales, Management Consulting, Leadership, Nonprofits, Mergers & Acquisitions, Telecommunications, Organizational..., Strategy, Team Leadership
Education
HASC - Proyecto Kalú Humanitarian Studies Institute-Spain 2014 — 2015
Master's International Cooperation and Humanitarian Aid
Colorado State University 2012 — 2012
Incomplete bridge AG Business, MBAAgriculture
Colorado State University 1992 — 1997
John Robert Powers Chicago Illinois 1984 — 1986
Associate of Arts (AA), Modeling and Finishing
Clear Creek Secondary High School
Bright House Networks May 2010 - Present
Firstsource Solutions Limited January 2009 - March 2010
Wide Open West June 2008 - December 2009
Precision Nissan August 2007 - March 2008
Merchants Bank August 2004 - November 2007
Skills
Administrative..., Outlook, Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Data Entry, Office Management, Office Administration, Access, Event Planning, Spreadsheets, Teamwork, Lotus Notes, Work Assure, Team Leadership, Employee Training, Troubleshooting, Cable Networks
Education
Wallace State 2004 — 2006
Troy University 2004 — 2005
Wide Open West September 2014 - Present
Internap Network Services April 2010 - Present
Internap Network Services October 2005 - Present
Internap Network Services October 2005 - Present
Tier 1 February 2007 - April 2010
Internap Network Services October 2005 - February 2007
NetBank Incorporated February 2005 - October 2005
Aaron Rents Incorporated March 2004 - February 2005
Aaron Rents, Inc. 2004 - 2005
Skills
Network Engineering, TCP/IP, VPN, DNS, Troubleshooting, Computer Hardware, WAN, OSPF, IP, BGP, Routing, Linux, Cisco Routers, Juniper, Hardware, Networking
Education
Kennesaw State University 2002 — 2003
Bachelor of Science (BS), Information Systems
Kennesaw State University 2002 — 2003
B.S, Information Systems
Gordon College
A.S, Information Systems
The Augusta Chronicle October 2014 - Present
United States Postal Service September 2014 - Present
Wide Open West March 2013 - July 2014
Knology August 2011 - March 2013
Siemens Energy May 2009 - July 2011
Knology August 2008 - May 2009
GuardsMark August 2007 - August 2008
US Navy October 2004 - May 2007
US Navy February 1996 - May 2007
US Navy August 1986 - May 2007
Skills
Personnel Supervision, System Administration, Organizational..., Management, Leadership, Supervisory Skills, Team Leadership, Maintenance Management, Security Clearance, Military, Quality Assurance, Military Experience, Software Documentation, Aircraft Maintenance, Process Improvement, Training, Troubleshooting, Operational Planning, Instructor-led Training, Operations Management, Program Management, Inspection, Administration, Preventive Maintenance, Test Equipment
Education
University of South Carolina-Aiken 2009 — 2009
Education
Trident Technical College 2007 — 2008
Education
Wide Open West October 2012 - Present
Network Utility Force LLC January 2012 - October 2012
TorreyPoint February 2011 - January 2012
Cbeyond August 2010 - February 2011
BT Global Services January 2010 - August 2010
Xiocom Wireless March 2008 - January 2010
Ledcor Technical Services October 2007 - February 2008
EarthLink January 2007 - October 2007
EarthLink July 2000 - May 2004
Hewlett Packard October 1998 - August 1999
Skills
Capacity Planning, Technical Writing, Training, Risk Assessment, Network Architecture, MPLS, OSPF, Juniper, Cisco, Wireless Networking, IEEE 802.11, Critical Thinking, Problem Solving, Root Cause Analysis, Linux, Solaris, Unix, Virtualization, VMware, Cost Benefit, Cisco Technologies, IP, Ethernet, Network Monitoring, Network Engineering, Troubleshooting, Network Monitoring Tools, Networking, Wireless, TCP/IP, Routing, Data Center, Network Design, VoIP, Routing Protocols
Education
Kennesaw State University 1991 — 1994
B.S., Computer Science
Verizon Enterprise Solutions (at Chrysler) February 2015 - Present
John Deere Landscapes LLC December 2014 - February 2015
Wide Open West January 2012 - December 2014
HP Enterprise Services January 2007 - February 2012
Ford Motor Company May 2006 - January 2007
Verizon Wireless October 2005 - May 2006
Los Angeles County May 2004 - October 2005
WebEx March 2001 - October 2002
MCI 1999 - 2000
MCI 1996 - 2000
Skills
Cisco, Routers, Cisco IOS, Data Center, Cisco Technologies, VPN, Firewalls, Troubleshooting, Cisco Nexus, Disaster Recovery, WAN, OSPF, Switches, DNS, VoIP, BGP, Network Security, TCP/IP, ASA, Routing, Network Engineering, CCNA, LAN-WAN, Network Administration, Active Directory, Virtualization, EIGRP, IP, Cisco Routers, QoS, Networking, DHCP, Network Design, Unix, Microsoft Certified..., Cisco Wireless, Network Architecture, CCNP, HP, Ethernet, Solaris, Security, MPLS, Windows Server, Cisco Call Manager, Wireless Networking, Catalyst Switches, Servers, Routing Protocols, Computer Network...
Education
Chaminade University of Honolulu 1992 — 1995
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Northern Virginia Community College 1988 — 1990
Slippery Rock University of Pennsylvania 1988 — 1989
Blackhawk High School 1983 — 1987
High School Diploma, General Studies
Wide Open West May 2014 - Present
SureWest Communications November 2011 - May 2014
Command Transportation January 2010 - November 2011
SureWest Communications July 2008 - January 2010
Regency Office Products August 2007 - January 2008
Time Warner Cable 2007 - 2008
Jayhawk Cafe 2001 - 2007
Skills
Cold Calling, Account Management, Sales, New Business Development, B2B, Direct Sales, Business Development, Customer Service, Salesforce.com, Solution Selling, Telecommunications, Sales Process, Selling, Data Center, Cloud Computing, Networking, Sales Management, Sales Operations
Education
University of Kansas 2001 — 2007
Bachelor's degree
Wide Open West August 2012 - Present
Knology February 1998 - August 2012
Skills
VoIP, Telecommunications, Broadband, Direct Sales, Account Management, Salesforce.com, Sales Management, Sales Process, New Business Development, B2B, Team Leadership, Solution Selling, DOCSIS, Managed Services, Contract Negotiation, Cable Television, Cabling, Product Management, Sales Operations
Education
Spring Hill College
Wide Open West July 2013 - Present
Self-Employed July 2008 - June 2012
The Producers Group Ltd. 2006 - 2009
Citibank N.A February 2006 - July 2008
JPMorgan Chase December 2004 - February 2006
Hartfield Trading Partners September 2002 - December 2004
Skills
Security, Business Development, Project Management, Marketing, Marketing Strategy, Computer Hardware, Finance, Relationship Management, Database Administration, Analysis, Troubleshooting
Education
DeVry University 1998 — 2001
Bachelor of Science (BS), Computer and Information Sciences and Support Services
DeVry University aka. DeVry Institute of Technology 1998 — 2001
Bachelor Degree, Computer Information Systems
Wide Open West October 2014 - Present
Education
National Institute of Technology Warangal 1991 — 1994
MCA(MSCS), Master of Computer Applications
Wide Open West December 2013 - Present
QuickBid LLC. August 2012 - Present
Wide Open West September 2011 - December 2013
Time Warner Cable Business Class August 2010 - September 2011
Time Warner Cable June 2008 - August 2010
Time Warner Cable June 2006 - May 2008
Kent State University August 2002 - May 2006
Skills
Ethernet, Routers, VoIP, Optical Fiber, MPLS, Switches, Troubleshooting, Telecommunications, Fiber Optics, Cisco Technologies, IP, BGP, Cabling, TCP/IP, Electronics, Network Design, OSPF, DOCSIS, Network Administration, Wireless, CCNA, iOS development, PHP, Python, Technical Support, Computer Network...
Education
Kent State University 2002 — 2006
B.S., Industrial Technology - Electronics Concentration
Streamline Connections Inc December 2014 - Present
Wide Open West September 2013 - December 2014
Lawrence Community Theatre June 2012 - March 2013
USD 497 September 2009 - May 2012
Plymouth Congregational Church July 1998 - June 2000
Skills
Budgets, Marketing Strategy, Staff Development, Change Management, Volunteer Recruiting, Business Development, Fundraising, Public Speaking, Public Relations, Research, Nonprofits
Education
Leadership Lawrence 2012 — 2013
The University of Kansas 1989 — 1993
BA, Biology
Junction City Senior High School 1987 — 1989
Wide Open West June 2009 - Present
New Life Church February 2000 - December 2011
Skills
Customer Service, Leadership, Event Planning, Sales
Education
Colorado Christian University 2004 — 2007
Organizational Management, Christian Leadership
WOW! Internet, Cable & Phone December 2014 - Present
Wide Open West August 2012 - December 2014
WOW! Internet Cable & Phone 2001 - August 2012
Travel Centers of America August 1998 - June 2001
Cable Michigan September 1994 - August 1998
Metromedia Steakhouses LLC October 1992 - June 1994
Emro Marketing May 1989 - October 1992
Skills
VoIP, Broadband, IP, Wireless, Telecommunications, Strategic Planning, Telephony, Strategic Partnerships, Vendor Management, Process Improvement, New Business Development, Contract Negotiation, Team Building, Product Management, Call Centers, Fiber Optics, Computer Network..., Cross-functional Team..., Customer Retention, Direct Sales, Ethernet, MPLS, Managed Services, Optical Fiber, Solution Selling, Troubleshooting, VOD, Customer Satisfaction, Management, Network Design, Switches, Networking
Education
Miami University 1985 — 1989
Bachelor of Science Business, Finance
Wide Open West February 2015 - Present
Internap Network Services June 2010 - February 2015
SDN Global May 2008 - June 2011
University Books of Statesboro July 2004 - July 2007
Skills
CCNA, OSPF, BGP, WAN, HSRP, Troubleshooting, Network Engineering, Cisco IOS, Routing, Load Balancing, Cisco Technologies, Juniper, JUNOS, Juniper Switches, Bash, Routers, LAN-WAN, DNS, IPv6, IP
Education
Georgia Institute of Technology 2004 — 2009
Bachelor of Science (BS), Mechanical Engineering
Acentek June 2015 - Present
Metro Engineering Solutions May 2015 - June 2015
Lynx Network Group July 2014 - May 2015
Wide Open West March 2014 - July 2014
CCI Systems, Inc November 2012 - March 2014
Great Lakes Comnet July 2011 - August 2012
American Red Cross 2005 - 2012
Skills
Engineering, Leadership, Network Design, Optical Fiber, Team Leadership, Wireless, Telecommunications, Program Management, Fiber Optics
Education
Western Michigan University 2005 — 2009
Master of Arts, Environmental Resources and Analysis
Central Michigan University 2001 — 2004
Bachelor of Science, Geography/Meteorology
Berkshire Hathaway Home Services January 2015 - Present
Wide Open West March 2011 - Present
Wide Open West August 2004 - March 2011
Cheap Tickets January 1999 - August 2004
Education
Kaplan University 2014 — 2015
Real Estate
Trinity College & University 1999 — 2000
Business, Management, Marketing, and Related Support Services
The University of Maine - Donald P Corbett School of Business 1996 — 1999
Business, Management, Marketing, and Related Support Services
COM Publishing 2008 - Present
Infotree Service, Inc. July 2012 - October 2014
Modis (Formerly Ajilon) - Contracted to General Motors July 2009 - March 2012
Ajilon Consulting - Contracted to General Motors June 2008 - October 2008
Wide Open West December 2007 - April 2008
Ajilon Consulting - Contracted to General Motors April 2005 - December 2007
Entech Personnel - Contracted to General Motors April 1998 - August 2004
Skills
Excel, Word, PowerPoint, Microsoft Office, Charts, Access, Budgeting, Creative Writing, Writing, Process Improvement, Business Process..., Procedure Development, Procedure Analysis, Process Auditing, Engineering Analysis, Internal Audit, Internet Research, Automotive, Pivot Tables, Microsoft Excel, Budgets, Customer Service, Microsoft Word, Forecasting, Auditing, Business Analysis, Project Management, Medical Records, Finance, Online Research, Leadership, Procedural Analysis
Education
ABI
BA, Theology/Liberal Arts
Oakland Community College
Wide Open West 2014 - Present
Sprint 2001 - 2014
Sprint 1999 - 2001
Sprint 1996 - 1999
Wicklander Printing Company 1995 - 1996
Midland Paper, Packaging + Supplies 1992 - 1995
Unisource Worldwide, Inc. 1987 - 1992
Skills
Telecommunications, Sales Operations, Sales, Direct Sales, Solution Selling, M2M, Wireless, Account Management, Sales Process, Customer Oriented, Channel Partners, Unified Communications, Salesforce.com, Team Leadership, SaaS, Technical Product Sales, Mobile Devices
Education
University of Illinois at Chicago
BA, Liberal Arts - Political Science
CCI Systems OwnerCascade CommunicationsOctober 2005 - Present
Wide Open West October 2000 - September 2005
Peregrine Commications November 1997 - October 1999
Education
Colorado State University-Pueblo 1971 — 1979
libarts, music
Network Dynamics February 2013 - Present
Network Dynamics September 2012 - February 2013
Classic Cartage September 2010 - September 2012
Wide Open West October 2008 - September 2010
Classic Cartage October 2005 - October 2008
Tech In a Sec Computer Services September 2003 - October 2005
Skills
Computer Hardware, Software, Customer Service, Laptops, Computer Repair, Software Installation, Troubleshooting, Routers, Windows 7, Switches, Wireless Networking, TCP/IP, Network Administration, Active Directory, XP, Cisco IOS, Nortel, Avaya, Ethernet, DNS, Hardware, VPN, Cisco Technologies, WAN, LAN-WAN, CCNA
Education
Henry Ford Community College 2002 — 2006
Associates Applied Sciece, Computer information systems
University of Detroit Mercy
Self Employed January 2012 - Present
Wide Open West January 2012 - Present
Mitco Limited August 2010 - December 2011
Pacer International March 1980 - December 2009
Pacer International, Inc. (formerly Rail Van, Inc January 1980 - December 2009
Pacer International January 1994 - January 1996
Pacer International January 1988 - January 1994
Lincoln Lodge January 1977 - January 1979
Education
Western Governors University 2010 — 2012
Business Sales and Sales Management
Crown College 1975 — 1977
AA, General
Crown College (formerly St. Paul Bible College)St 1975 — 1977
Associate of Arts, General Studies
Alliance Academy 1963 — 1975
2005Achieve Global
Georgia Institute of Technology
Wide Open West February 2003 - Present
Onestar Long Distance Inc January 2000 - February 2003
Skills
Agile Project Management, Application Lifecycle..., Software Development, Test Driven Development, Scrum, Telecommunications, Database Design, Cloud Computing, Management, Microsoft Technologies, Web Applications, Troubleshooting, Integration, IP
Education
University of Southern Indiana 2001 — 2003
Advanced Bachelor's Degree, Management Information Systems and Services
University of Southern Indiana 1991 — 1994
Bachelor's degree, Occupational Therapist
Indiana University Bloomington 1989 — 1991
General Studies
Indiana University Bloomington 1989 — 1991
Liberal Arts and Sciences/Liberal Studies
Wide Open West September 2009 - Present
Skills
ITIL, Customer Relations, Vendor Relations, Telecommunications, Contract Negotiation, Contract Negotiations, Vendor Management, VoIP, Customer Service, New Business Development, Product Management, IP, Data Center
Education
Siena College
Bachelor's Degree
Keller Williams October 2014 - Present
Key Bank July 2013 - Present
Prudential Lucien Realty February 2002 - November 2014
Wide Open West May 2010 - July 2013
Distinctive Home Decor November 2007 - May 2010
Skills
Short Sales, Foreclosures, Sellers, First Time Home Buyers, Customer Service, Single Family Homes, Relocation, New Home Sales, Condos, Residential Homes, Real Estate, Rentals, Investment Properties, Marketing, Buyer Representation, Sales Management, Sales
Education
Hondros College of Business 2002 — 2003
Real Estate, Real Estate
Sheffield International College 1990 — 1992
Associate's degree, Design
Cascade Communications LLC January 2011 - Present
Comcast Comunications 2011 - 2015
CCI Systems, Inc 2006 - 2010
Wide Open West August 1999 - September 2005
Champion Broadband 2000 - 2005
Peregrine Communications October 1997 - August 1999
Skills
Optical Fiber, Broadband, CAT6 structured cable..., Headend Installation..., Telecommunications, RF, Software Installation, Cables, Wireless, Telephony, Cisco Technologies, Fiber Optics, Data Center, Ethernet, VoIP, Headend Documentation, Troubleshooting
Education
Colorado State University-Pueblo
BS
The University of Southern Colorado
a graduate; a degree, Liberal Arts
T-Mobile October 2013 - July 2014
Time Warner Cable July 2010 - August 2013
Hewlett-Packard September 2006 - April 2010
ICT Group February 2005 - September 2006
Eterm.com March 2004 - February 2005
Circuit City April 2002 - February 2004
Wide Open West August 2001 - January 2002
Oracle May 2000 - June 2001
Circuit City August 1996 - May 2000
Skills
Windows 7, Windows Server, Help Desk Support, Technical Support, Windows Vista, XP, Servers, Active Directory, Networking, Software Installation, Databases, HP, Customer Service, Troubleshooting, Computer Hardware, LAN-WAN, Windows XP, Call Centers, Routers
Education
Colorado Technical University 1996 — 1997
Computer Science
Lewis Palmer High School 1993 — 1996
Wide Open West July 2010 - Present
Skills
Call Centers, Troubleshooting, Call Center, Active Directory, VoIP, Routers, Software Installation, Technical Support, LAN-WAN, Switches, TCP/IP, Telephony, Cisco Technologies, Wireless Networking, Windows XP
Education
Colorado Technical University 2008 — 2011
Bachelor, Information Systems Management
Insight Glocal (Kinder Morgan) December 2013 - Present
Modis December 2011 - February 2012
Wide Open West May 2005 - December 2010
Intelliitec College January 2010 - September 2010
Skills
Computer Hardware, Troubleshooting, Routers, VPN, Firewalls, Windows XP
Education
Intellitec College 1999 — 2000
Associates Degree, MicroComputer Network Technician and Software Developer
Pikes Peak Community College 1997 — 1999
17 Credit Hrs, General Education
Wide Open West April 2011 - Present
Skills
Security, Network Security, Linux, Windows, MySQL, SQL, Microsoft Office, Customer Relations, TCP/IP, Cisco, Computer Security, Operating Systems, Python, Active Directory, Troubleshooting, VMware, System Administration, Information Security..., Network Administration, Fiber Optics, Splicing, Radio, UHF, VHF, SATCOM, COMSEC, Secure Communications
Education
ITT Technical Institute-Newburgh 2010 — 2013
CNS
Wide Open West November 2000 - Present
Technical List Computing LLC November 1995 - November 2000
Education
Ivy Tech Community College 1992 — 1994
Associate degree, Computer Programming Science
Crossmark April 2010 - April 2011
Manpower Professional September 2009 - September 2009
Wide Open West August 2005 - January 2007
Kforce Inc. February 2005 - August 2005
TEKsystems September 2004 - March 2005
Computer Resources August 1998 - December 2000
Education
Walden University 2011 — 2013
Masters, Mental Health Counseling
Ashford University 2006 — 2008
Bachelors Degree, Psychology
Central Alabama Comm. College 1985 — 1987
Associates Degree, Electronics
Wide Open West Resource ManagementWOW! Internet, Cable & PhoneAugust 2005 - December 2014
Skills
Telecommunications, IP, Telephony, Wireless, VoIP, Management, Customer Satisfaction, Microsoft Office, Customer Service, Team Building, Call Centers, Troubleshooting
Education
University of Phoenix 2010 — 2012
Bachelor of Science with concentration on Networking and Telecommunications, Information Technology, 3.0
Intellitec College-Colorado Springs 2002 — 2004
Associate's degree, Information Technology, 3.0
Dryvyng LLC August 2015 - Present
Brittain LLC January 2005 - Present
Brittain LLC Part 2 January 2005 - Present
Inyfo Consulting January 2004 - January 2005
Wide Open West January 2001 - December 2003
MCI Group January 2000 - January 2001
Skills
Executive Management, Digital Strategy, SEO, SEM, SEO Audits, Business Intelligence, Operations Management, Business Development, Marketing Strategy, IT Operations, Server Administration, Web Design, Social Media Marketing, Content Strategy, Anti-spam, Social Networking, Web Development, Google Analytics, Social Media, E-commerce, Online Marketing, Graphic Design, CSS, Content Management, Online Advertising, Advertising, HTML, PHP, Marketing, Flash, Email Marketing, Website Development, Web Analytics, Facebook, Web 2.0, Google Adwords, Digital Marketing, Web Marketing, Copywriting, CMS, Blogging, WordPress, Project Management, IT Strategy, Journalism, Management, Data Analysis, Leadership, Video Games, Strategic Content...
Education
Pikes Peak Community College 2002 — 2004
Associate's Degree, English, Computer Networking, Business
Apple June 2007 - Present
Wide Open West July 2003 - April 2006
Kelly Services January 2003 - June 2003
Electronic Data Systems August 1998 - January 2002
Skills
Apple Certified, iWork, OS X, Computer Repair, Troubleshooting, Mac OS, Help Desk Support, Customer Service, iLife, Mac OS X Server, Computer Hardware, Technical Support, XP, Apple Remote Desktop, iPhone Support, iTunes, Macintosh hardware, Apple Certified..., System Administration, Microsoft Office, Hardware Support, Laptops, Hardware, Computer Maintenance, Information Technology, Computer Software..., Operating Systems, Mac, iOS, iPod, Keynote, iPad, Parallels, Driving Results, Macintosh Applications, Apple Support, iPhoto, Snow Leopard, Remote Desktop, Leopard, iCal, Windows Vista, Windows XP Pro, Apple OS, Technical Learning, Windows, Desktop Computers, Xserve, Windows 7, Server Administration
Education
Baker College of Auburn Hills
Computer/Information Technology Administration and Management
Wide Open West 2012 - Present
Comcast Cable May 1994 - April 2012
Comcast Cable March 2000 - December 2002
Comcast Cable August 1992 - May 1994
Skills
Information Analysis, Project Planning, Microsoft Office, Oracle, Essbase, Budgeting, Database Administration, Budgets
Education
Red Rocks Community College
Associate of Arts and Sciences (A.A.S.), Accounting
Regis University
Bachelor of Science (BS), Business Administration and Management, General
A-com Protection Services August 2014 - Present
Wide Open West March 2013 - July 2014
Knology April 2011 - March 2013
Wells Fargo August 2010 - April 2011
Wells Fargo August 2009 - August 2010
Skills
Microsoft Excel, Analytics, Operational Process..., Process Improvement, Project Design, System Testing, IT Project..., IT Operations, Operational Risk..., Credit Risk, Customer Retention, Risk Management, Troubleshooting, Analysis, Vendor Management
Education
Auburn University 2012 — 2016
Master’s Degree, Business Administration and Management, General
Columbus State University 2006 — 2009
Bachelor's degree, Finance, General, 3.52
School Intercom January 2013 - Present
Wide Open West April 2011 - Present
AT&T October 2000 - February 2010
Skills
Telecommunications, Fiber Optics, VoIP, Troubleshooting, IP, Telephony, Switches, Networking, Broadband, Mobile Devices, WAN, Computer Hardware, Wireless
Education
Trident Technical College 2012 — 2015
Associate's degree, Computer Programming
Apollo America January 2013 - Present
Wide Open West November 2006 - October 2012
Air Products and Controls Inc. May 2000 - November 2006
Noble Metal Processing January 1998 - May 2000
Skills
Microsoft Excel, Great Plains Software, DocLink, Mas 90, Microsoft Word, PowerPoint, Operations Management, Financial Modeling, Financial Analysis, Cost Accounting, Project Management, Capital Budgeting, Operating Budgets, Sales Management, Facilities Management, Marketing Management, Inventory Control, Customer Service, Financial Forecasting, Vehicle Maintenance, People Development, Leadership Development, Strategic Planning
Education
Wayne State University 2001 — 2003
Master of Business Administration (M.B.A.), International Finance
Texas A&M University 1993 — 1997
Bachelor of Business Administration (BBA), Finance, General
CABB Solutions December 2013 - Present
Wide Open West July 2009 - Present
Insurance Auto Auctions 2007 - 2009
Allstate February 2007 - November 2007
The Vitality Group Inc. 2005 - 2005
Riverside Publishing 2001 - 2004
Skills
Windows System..., SharePoint, Microsoft SQL Server, VMware Infrastructure, IT Infrastructure Design, Active Directory, Dell PowerEdge Servers, SAN, iSCSI, Visual C#, .NET, IT Project..., VMware, VPN, TCP/IP
Education
University of Phoenix 2001 — 2005
Bachelor of Science (BS), Information Technology
Northern Illinois University 1997 — 1999
private March 2012 - August 2012
Wide Open West 2012 - 2012
Education
Macomb Community College
Comcast Cable April 2013 - Present
Motorola Mobility October 2005 - December 2012
Wide Open West January 2003 - October 2005
RCN January 2001 - June 2003
Skills
Salesforce.com, Avaya, Web Design, TL9000, CSG, HP Openview, BMC Remedy, Cisco Routers, Digital Video Headend, DAC 6000, SEM, CompTIA A+ Certification, Telecommunications, Red Hat Linux, Microsoft Office, Mac OS X, Troubleshooting, Customer Satisfaction, DNCS, Cherry Picker, Cisco Technologies, Routing, DHCP, Operating Systems, XP, Windows 7, Networking, Network Security, Final Cut Pro, TCP/IP, Technical Support, Routers, IP, SNMP, Switches, Network Engineering, Broadband, WiFi, Wireshark
Education
DePaul University 2008 — 2013
Computer Science
Wide Open West January 2013 - Present
Education
Auburn University 1998 — 2001
Bachelor of Business Administration (B.B.A.), Management Information Systems and Services
Wide Open West February 2007 - Present
Education
Muskingum College
Wide Open West 2012 - 2013
Broadstripe April 2007 - January 2012
State Farm Insurance February 2006 - April 2007
Standard Federal Bank June 2005 - November 2005
PRWT Servics Inc April 2000 - April 2005
Skills
Telecommunications, Broadband, Training, Troubleshooting, Employee Management, Employee Training, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Quality Management, HR Policies, HR Consulting, Sales Management, Sales, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Microsoft Office, Payroll, Billing Systems, Billing Process, Telecommunications..., Event Planning, Time Management, Communication Skills, Coaching, Mentoring
Education
Lansing Community College 1989 — 1990
Laingsburg High School 1980 — 1984
Genesis Health Club March 2012 - Present
Wide Open West October 2013 - March 2014
Verizon Wireless July 2009 - August 2011
Alltel Wireless December 2005 - July 2009
Skills
Sales, Customer Service, Self Management, Sales Motivation, Wireless, Account Management, Sales Process, Sales Operations, Customer Satisfaction, Solution Selling, Customer Retention, Direct Sales, Training
Education
Heritage College-Wichita 2011 — 2012
ACE Certification, Personal Training
Fort Hays State University 2002 — 2003
Business/Corporate Communications
Wide Open West July 2013 - Present
Self-employed January 2010 - Present
Education
University of Northern Colorado 2009 — 2011
Psychology
Pikes Peak Community College 2006 — 2009
Psychology
SmartSource Technical Staffing August 2014 - Present
Wide Open West 2000 - 2014
Black Hills State University October 1997 - May 2000
Skills
Technical Support, System Administration
Education
Black Hills State University 1994 — 2000
History