WOW! Internet, Cable & Phone
Industry: Cable company
DescriptionWide Open West is the sixth largest cable operator in the United States. The company offers landline telephone, Cable Television, and broadband Internet services. As of November 13, 2017, WOW! has about 776,400 subscribers. CEO: Teresa Elder (14 Dec 2017–) Headquarters: Englewood, Colorado, United States Traded as: NYSE: WOW; Russell 2000 Component Founded: 1996, Denver, Colorado, United States Subsidiary: Sigecom, LLC. Did you know: WOW! is the 10th-largest multichannel video service provider in the US by total subscribers (518,500). wikipedia.org
WOW! Internet, Cable & Phone List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at WOW! Internet, Cable & Phone. You can filter them based on skills, years of employment, job, education, department, and prior employment.
WOW! Internet, Cable & Phone Salaries. You can even request information on how much does WOW! Internet, Cable & Phone pay if you want to. Learn about salaries, pros and cons of working for WOW! Internet, Cable & Phone directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
439 WOW! Internet, Cable & Phone employees in database. Find out everything there's to know about WOW! Internet, Cable & Phone employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
WOW! Internet, Cable & Phone Employees
WOW! Internet, Cable & Phone May 2014 - November 2014
WOW! Internet, Cable & Phone August 2013 - May 2014
CH2M HILL January 2013 - May 2013
CH2M HILL June 2011 - January 2013
Skills
Customer Service, Accounts Payable, Accounting, Management, Proposal Writing, Microsoft Office, Public Speaking, Invoicing, Microsoft Word, Time Management, Financial Reporting
Education
Colorado State University 2000 — 2004
Bachelor's Degree, Speech Communication and Rhetoric
Quantum Research International August 2015 - Present
WOW! Internet, Cable & Phone January 2014 - July 2015
CSC April 2011 - November 2013
Computer Generated Solutions December 2010 - April 2011
AVI-SPL May 2010 - September 2010
Goodman Manufacturing July 2007 - October 2008
US Army May 1991 - June 1993
Skills
Troubleshooting, Windows, Wireless Networking, Network Architecture, Hardware, Checkpoint, McAfee, Symantec Endpoint..., Security+, A+ Certified, Windows 7, BMC Remedy, Network Security, PGP, Hardware/Software..., Remedy, Wiring, Quality Assurance, Programming, Inventory Management, Personnel Supervision, Networking, Laptops, Security, Routers, Windows Server, Network Administration, IP, Technical Support, Microsoft Exchange, Firewalls, IP Networking, SIP, Telephony, Metaswitch, Leadership, Servers
Education
Athens State University 2007 — 2009
BS, Computer Science
University of Alabama in Huntsville 2004 — 2007
Computer Engineering
Cigna March 2015 - Present
WOW! Internet, Cable & Phone October 2014 - December 2014
SCR Medical Transportation Inc. July 2014 - October 2014
Chicago Public Schools January 2014 - June 2014
U.S. Cellular August 2012 - May 2013
U.S. Cellular August 2010 - August 2012
U.S. Cellular January 2009 - August 2010
U.S. Cellular April 2008 - January 2009
CDW August 2006 - October 2007
Skills
Customer Service, Leadership Development, Employee Training, Project Management, Coaching, Microsoft Office, Building Relationships, Account Management, Small Business, Youth Mentoring, Annual Reviews, Terminations, Student Recruiting, Performance Assesement, Cold Calling, Team Building, Retail, Microsoft Word, Customer Satisfaction, Call Centers, Management, Sales, Training, Leadership, Public Speaking
Education
Aurora University 2007 — 2013
Master of Business Administration (MBA), Human Resource Management
Aurora University 1999 — 2004
Bachelor of Arts (B.A.), Corporate & Professional Communications
Vectrus March 2015 - Present
U.S. Army Reserve July 2001 - Present
WOW! Internet, Cable & Phone September 2013 - January 2015
Augusta Staffing Associates August 2013 - March 2014
MurTech Consulting July 2013 - September 2013
Roper Staffing October 2008 - June 2009
Skills
Military Tactics, OIF, Weapons, Military Experience, M4, Computer Hardware, FBCB2, CompTIA A Certification, CompTIA Network+..., CEH, Windows 7, Forklift Operator, Pallet Jack, RF Scanners, Order Picking, Palletizing, Shrink Wrap, CDL Class A, Air Brakes, Professional Driving, DOT Compliance, DOT regulations, Hours of Service, Heavy Haul, Specialized Equipment, Flatbed, Combat Life Saver, M-16, Weapons Handling, Military Skills, After Action Reviews, Military Training, Heavy Equipment, Overhead Cranes, Food Processing, Food Manufacturing, Pasta, Distribution Center..., Heavy Metals, Landscaping, Computers, Microsoft Office, PowerPoint, Microsoft Excel, Data Entry, Spreadsheets, Microsoft Word, Supervisory Skills, Hazardous Materials, Haz-Mat
Education
Western Governors University 2015 — 2016
Bachelor of Science (BS), IT Security
ITT Technical Institute-Columbia 2011 — 2013
Associate of Applied Science, Network Systems Administrator
WOW! Internet, Cable & Phone June 2015 - Present
Cricket Wireless January 2014 - September 2014
Cricket Communications August 2011 - September 2013
Skills
Help Desk Support, Troubleshooting, Networking
Education
Colorado State University-Global Campus 2011 — 2015
Bachelor’s Degree, Information Technology, 3.74
WOW! Internet, Cable & Phone August 2014 - Present
United Airlines June 2009 - August 2014
Skills
Training, Human Resources, Employee Benefits, New Hire Orientations, FMLA, Leadership, Benefits Administration, Taleo, Auditing, Employee Relations, Employee Engagement, HR Policies, Labor Relations, PeopleSoft, Analysis, Job Analysis, Personnel Management, Conflict Resolution, Safety, Targeted Selection..., Customer Service, Team Building, Process Improvement, Interviews
Education
Baldwin-Wallace College 2010 — 2013
Bachelor's degree, Human Resources Management and Services
Lorain County Community College 2007 — 2009
Associate's degree, Human Resources Management and Services
WOW! Internet, Cable & Phone August 2014 - Present
Discover Financial Services August 2001 - October 2012
Discover Financial Services April 2004 - July 2011
Skills
Customer Service, Inventory Management, Merchandising, Team Building, Time Management, Credit Cards, Customer Experience, Invoice Processing, Operating Budgets, Accounts Payable, Leadership
Education
Mount Vernon Nazarene University 2009 — 2010
MBA, Business
Franklin University 2004 — 2005
Bachelors, Business Administration
Columbus State Community College 2001 — 2004
Associates, Business Management
Cable Company Concepts October 2012 - Present
WOW! Internet, Cable & Phone May 2003 - October 2012
Skills
VoIP, Wireless, Telephony, Fiber Optics, Broadband, IP, Computer Network..., Leadership, Team Building, Ethernet
Education
Auburn University at Montgomery
SHAPE
WOW! Internet, Cable & Phone October 2015 - Present
CenturyLink August 2013 - Present
Frontier Communications June 2015 - September 2015
CenturyLink December 2009 - August 2013
QWEST COMMUNICATIONS CORP May 2005 - December 2009
Skills
Project Management, Product Development, IPTV, Telecommunications, Team Leadership, IP, VoIP, Product Management, Network Design, Mobile Devices, MPLS, Broadband
Education
Arizona State University, W. P. Carey School of Business 1993 — 1997
Bachelor of Science (B.S.), Marketing
C3 - Collaborative Communications Consulting June 2015 - Present
WOW! Internet, Cable & Phone May 2014 - May 2015
Comcast Cable February 2014 - July 2014
AT&T May 2012 - February 2014
ATT April 2011 - April 2012
ATT February 2010 - March 2011
ATT February 2009 - March 2010
Skills
Sales Management, Microsoft Office, Microsoft Excel, Microsoft Word, Project Management, Customer Retention, Consultative Selling..., Strategic Planning, Strategic Selling, Building Business..., Security, Time Management, Self-driven, Self Management, Proactive self-starter, Mobile Applications, Mobile Marketing, Mobile Communications, Mobile Technology, Mobile Advertising, Mobile Internet, Mobile Devices, Profit Margins, Network Security, Network Administration, Wireline, Wireless Broadband, T1s, Fiber Optics, Fiber Optic Technology, Employee Relations, Cloud Applications, Cloud Security, Cloud-based, Technology, VoIP, IP Phones, Oracle Applications, POTS, Key Account Management, Contract Negotiation, Presentations, Sales Presentations, Job Coaching, Executive Presentation..., C-Level Executive..., Account Management, Accounting, Building Relationships, Adaptability
Education
Central Michigan University 2013 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General, Freshman
Belleville High School 1993 — 1997
WOW! Internet, Cable & Phone December 2004 - Present
Prudential Financial July 1997 - July 2004
Skills
Call Center, Telephony, Vendor Management, Process Improvement, Customer Retention, VoIP, Telecommunications, Wireless, Customer Service, Troubleshooting, Broadband, Team Leadership, Employee Relations, Computer Network..., Customer Experience, IP, Customer Satisfaction, Call Centers, Account Management, Fiber Optics, T1, Direct Sales, Networking
Education
Beloit College 1992 — 1996
Bachelor's degree, Psychology
Hubbard Highschool 1988 — 1992
Diploma, Accounting and Business/Management
WOW! Internet, Cable & Phone October 2005 - Present
Skills
VoIP, Telecommunications, Switches, VPN, Troubleshooting, Telephony, Network Design, Routers, Technical Support, Windows Server, MPLS, TCP/IP, Call Centers, Computer Network..., Cisco Technologies, IP, Wireless, Routing, Servers, Broadband
Education
Abilene Christian University 1999 — 2003
Bachelor of Science (B.S.), Computer Science
SYNNEX Concentrix Corp December 2014 - April 2015
Barrister Global Services Network March 2010 - December 2014
WOW! Internet, Cable & Phone April 2013 - June 2014
Xerox November 2012 - April 2013
Skills
Cloud Computing, Cisco Technologies, Linux, Microsoft Office, Network Security, TCP/IP, Windows, Troubleshooting, Telecommunications, Windows Server, Data Center, Networking, Virtualization, Security, Computer Hardware, Technical Support, Routers, Switches, Customer Service, Printers, WAN, Hardware, Information Technology, Windows 7, Network Administration, Leadership, Active Directory, Windows XP, Software Installation, System Administration, Servers, VMware, IP, Help Desk Support, Software Documentation, Operating Systems, Disaster Recovery, Wireless Networking, Computer Repair, Team Leadership, Microsoft Exchange, Cabling, VPN, Computer Security, DNS, Call Centers
Education
Colorado Technical University 2012 — 2013
Bachelor of Applied Science (BASc), Information Technology
Intellitec College-Colorado Springs 2010 — 2011
Associate of Science (A.S.), Computer and Information Sciences and Support Services, 3.7
Charter Communications April 2015 - Present
Fryday Consulting, LLC (Contract) 2000 - Present
WOW! Internet, Cable & Phone October 2014 - March 2015
Hawkins Point Partners May 2014 - September 2014
SCL Health System November 2013 - May 2014
TeleTech June 2013 - October 2013
Ciber 2010 - 2013
StarTek, Inc. 2007 - 2009
Metso 2002 - 2004
Robinson Brick Company 1999 - 2000
Skills
SharePoint, Technical Writing, Microsoft Word, Software Documentation, Visio, Adobe Acrobat, MS Project, Salesforce.com, Training, Management, PowerPoint, Vendor Management, Access, Microsoft Excel, Analysis, Quality Assurance, Content Management, SnagIt, Doc-to-Help, Outlook, Microsoft Publisher, Business Analysis, Information Technology, Outsourcing, Process Improvement, CRM, Proofreading, HTML, RFP Machine, Client-Specific..., Web & Internet..., Business Intelligence, Project Management, FogBugz, Lotus Notes, Creative Writing, Recruiting, RFP, Microsoft Office, Team Leadership, Human Resources, Editing, SDLC, Leadership, Requirements Analysis, Professional Services, Call Centers, Networking, Sales Operations, ServiceNow
Education
Colorado Christian University
Bachelor of Science (B.S.), Management - Computer Information Systems
Veteran Engineering and Technology LLC September 2015 - Present
Data Business Systems March 2015 - June 2015
Recondo Technology December 2013 - March 2015
WOW! Internet, Cable & Phone September 2007 - December 2013
Tech For Less, Inc. March 2006 - July 2007
Skills
SaaS, Java, JavaScript, CSS, Microsoft SQL Server, AJAX, HTML 5, jQuery, Powershell, Entity Framework, LINQ, WCF, SOA, JSON, Silverlight, Software Project..., ASP.NET, C#, VB.NET, Telerik Controls, Release Engineering, Release Management, Jenkins, Web Applications, SQL, VoIP
Education
DeVry University 2007 — 2009
Red Rocks Community College 2002 — 2003
ICOMM Consulting August 2014 - Present
Xerox June 2009 - August 2014
American InterContinental University November 2006 - October 2008
WOW! Internet, Cable & Phone October 2004 - August 2006
Skills
Customer Service, Technical Support, Team Leadership, Leadership, Blackberry, Android, iOS, Windows Mobile, Customer Satisfaction, Troubleshooting, Networking, Interviews, Management, Time Management, Sales, Windows 7, Call Centers, Windows, Computer Hardware, Windows XP, Help Desk Support, Team Building, Telecommunications
Education
DeVry University 2011 — 2013
WOW! Internet, Cable & Phone January 2014 - Present
MindSpark Consulting and Coaching November 2009 - December 2014
Breaking the Habit: Change from the Inside Out September 2012 - December 2013
Philanthropy Expert June 2012 - December 2013
Allyson Crawford LCSW January 2001 - December 2013
Skills
Coaching, Personal Development, Leadership, Nonprofits, Public Speaking, Organizational..., Psychotherapy, Workshop Facilitation, Career Counseling, Leadership Development, Non-profits, Training, Executive Coaching, Family Therapy, Conflict Resolution, Emotional Intelligence, Psychology, Philanthropy
Education
Virginia Commonwealth University 1991 — 1993
Masters Degree, Social Work
Dartmouth College 1986 — 1990
Bachelor of Arts, Psychology
Hewlett Packard Enterprise Software Support Services October 2014 - Present
Hewlett-Packard December 2013 - October 2014
Hewlett Packard Enterprise Services May 2004 - December 2013
WOW! Internet, Cable & Phone February 2002 - May 2004
Gateway September 2000 - February 2002
St. Davids Medical Center, Austin TX May 1992 - December 1999
Texas Clinical Laboratories December 1985 - March 1992
United States Air Force & United States Air Force Reserves June 1981 - June 1989
Skills
Account Management, Knowledge Sharing, Sales Management, Independent, Team Oriented, Supervisory Experience, Phone Skills, Soft Skills, Technical Training, Technical Analysis, Phone Sales, Sales Coach, MS Office Suite, Medical Laboratory..., Humor, Caring, Team-oriented, Sales, Microsoft Office, Sales Process, Telemarketing, Telephone Skills, CRM, Sales Operations, New Business Development, B2B, Customer Satisfaction, Channel Partners, Strategic Planning, Channel, Strategy, Management, Solution Selling, Direct Sales, Negotiation, Storage Solutions, Strategic Partnerships, SaaS, Key Account Management, Pre-sales, HP, Sales Presentations, Salesforce.com, Cloud Computing, Business Alliances, Product Marketing, Team Leadership, Call Centers, Enterprise Software, Lead Generation
Education
Texas State University-San Marcos 1985 — 1996
Bachelor of Science (BS), Biology, General
Austin Community College 1988 — 1994
Associates of Applied Science, Medical Laboratory Sciences
Midwestern State University 1981 — 1985
Medical Microbiology and Bacteriology
UNM 1979 — 1981
General Studies
Tremco Roofing and Building Maintenance January 2015 - Present
WOW! Internet, Cable & Phone October 2014 - December 2014
BOEHRINGER INGELHEIM (Bedford, Ohio) June 2011 - December 2013
BOEHRINGER INGELHEIM (Bedford, Ohio) July 1999 - June 2011
Nordonia Hills City Schools August 2010 - November 2010
Skills
Manufacturing, GMP, Aseptic Processing, Process Improvement, Sop, Validation, Pharmaceutical Industry, Microsoft Excel, Microsoft Office, Change Control, Quality Assurance, Team Building, Clinical Development, ♦ Staff Supervision ♦..., CAPA, Leadership, SOP, Quality Control
Education
Polaris Career Center 2002 — 2002
Certification Arc welding and brazing, Welding Technology/Welder, Certified
Cuyahoga Community College
General Studies
Eagle Creek Software Services September 2013 - Present
WOW! Internet, Cable & Phone May 2013 - July 2013
CSD December 2010 - December 2012
Wells Fargo June 2008 - December 2010
Skills
SQL, Microsoft SQL Server, JavaScript, HTML, XML, Databases, Visio, Java, Visual Studio, Microsoft Office, Adobe Photoshop, Dreamweaver, Adobe Fireworks, Flash, Microsoft Project..., NetBeans, Expression Studio, Microsoft Dynamics CRM, Microsoft SQL Reporting..., C++, Visual Basic, .NET, ASP, ASP.NET, COBOL, PHP, jQuery UI, jQuery, C#, MySQL, Microsoft CRM, SSRS, Web Applications, Windows Server, Access, MS Project, Photoshop
Education
Colorado Technical University-Sioux Falls 2003 — 2010
Bachelor of Science (B.S.), Computer Science
Colorado Technical University-Sioux Falls 2003 — 2010
Bachelor of Science (B.S.), Information Technology
Comcast Business January 2014 - Present
WOW! Internet, Cable & Phone 2011 - December 2013
Kimball Midwest 2010 - 2011
Wurth USA 2007 - 2010
Skills
Sales Process, Direct Sales, Telecommunications, Customer Retention, New Business Development, Salesforce.com, Account Management, Management, Training, Wireless, Business Strategy, B2B, Building Relationships, VoIP, Metro Ethernet, IP, Strategic Planning, Microsoft Office, PowerPoint, Sales Funnel..., Research, Budgets, Public Speaking, Consulting
Education
Columbia College Chicago 1993 — 1995
Moraine Valley Community College 1991 — 1993
Southern Kansas Telephone November 2012 - Present
Southern Kansas Telephone November 2007 - October 2012
WOW! Internet, Cable & Phone 2004 - November 2007
WOW! Internet, Cable & Phone 2002 - 2004
Mutual Telephone Company 2001 - 2001
Skills
Broadband, Optical Fiber, Fiber Optics, Telecommunications, Telephony, Cabling, VoIP, DWDM, Switches, IP, Ethernet, DOCSIS, Wireless, Headend, Computer Network..., Network Design, Outside Plant, Transmission, Headend Maintenance, Fiber Optics..., Experience with..., Telecommunications - CO..., Cable modem and DSL..., Motorola Hardware, Cable Television, DSL, RF, T1, Wireless Networking, CATV - Headend to..., Software Installation, Routers, MPLS, Routing, TCP/IP, BGP, HFC, Premise Wiring, Employee Training, Hands-on Training, Operations Management, Project Management, Vendor Management, Vendor Relations
Education
Fort Hays State University 2015 — 2018
Bachelor of Science (B.S.), Technology Leadership
Cowley College 2014 — 2015
Business Administration and Management, General
Arapahoe Community College 2012 — 2012
Broadband Technology Certificate, Communications Technology
Motorola 2010 — 2012
Jones/NCTI 2005 — 2012
Broadband Certificate - Senior Master Technician, Broadband Technology
Colby Community College 2000 — 2002
Associate of Applied Science, Communications Technology
Northwest Kansas Technical College 2000 — 2002
Diploma, Communications Technology
WOW! Internet, Cable & Phone February 2008 - Present
Quest Community Church October 2003 - Present
Skills
Cabling, Broadband, Telephony, IP, Wireless, Cable Modems, Troubleshooting, Cable Television, Youth Leadership, Christian Leadership, Youth Mentoring, Team Leadership, Community Service, Youth Culture, Preaching, Ethernet, Fiber Optics, LAN-WAN, Leadership, VoIP, Public Speaking
Education
Cedarville University 1993 — 1998
General Theology, Christian Ed. Of Youth
Birch Communications March 2015 - Present
WOW! Internet, Cable & Phone June 2010 - January 2015
Knology July 2008 - May 2010
Knology January 2006 - June 2008
AT&T August 2005 - January 2006
UshaComm November 2003 - August 2005
UshaComm April 2001 - October 2003
UshaComm July 1999 - March 2001
Skills
Telecommunications..., Billing Systems, Integration, SDLC, Business Intelligence, Business Analysis, Requirements Analysis, Solution Architecture, Project Management, Team Building, Cross-functional Team..., Team Leadership, Product Management, CRM, Management, Call Centers, IT Management, Troubleshooting, Software Development, Enterprise Software, Telecommunications, Leadership, Data Migration, Cloud Computing, Wireless
Education
Institute of Engineering and Technology 1996 — 1999
Master of Computer Applications (MCA)
WOW! Internet, Cable & Phone March 2015 - Present
WOW! Internet, Cable & Phone September 2014 - March 2015
GNC February 2005 - September 2014
GNC August 2000 - February 2005
Skills
Auditing, Internal Audit, International Business, Management, Project Management, Microsoft Excel, Microsoft Word, Analytics, Account Management, Account Reconciliation, Highly Ambitious, Due Diligence, Invoice Verification, Shipping, Materials Management, Financial Audits, Financial Reporting, Summarizing Information, Travel Management, Business Travel, Business Planning, Strategic Planning, Strategic Financial..., Budget Reconciliation, Operating Budgets, Appointment Scheduling, Flexible Schedule, Job Scheduling, Financial Analysis, Employee Training, Hands-on Training, Corporate Communications, Internal Communications, Mobile Communications, Inventory Management, Inventory Control, Inventory Analysis, Inventory Accuracy, Physical Inventory, Inventory Planning, Conscientious, Cost Efficiency, Process Efficiency, Operational Efficiency, Love Of Learning, Creativity, Open Minded, Leadership, Corporate Social..., Enthusiastic...
Education
Colorado Technical University 2007 — 2009
Master of Business Administration (MBA), Accounting
University of Colorado Colorado Springs 2000 — 2004
Bachelor of Science (B.S.), International Business
WOW! Internet, Cable & Phone October 2014 - Present
BATA Investments October 2013 - September 2014
MCV - Manufacturing Commercial Vehicles March 2006 - January 2013
Egyptbuild April 2002 - December 2005
Skills
CAD, AutoCAD proficient, Solid Works, OSPInsight, SAP R/3, Quick learner, Strong decision maker, Work in diverse team..., Technical problem..., OSP Engineering, OSP Construction
Education
College of DuPage 2014 — 2015
Manufacturing Technology Certificate, Manufacturing Engineering
Cairo University 1995 — 2000
Bachelor's Degree, Mechanical Design & Production Engineering
WOW! Internet, Cable & Phone October 2013 - Present
KCB's Tactical Chaos May 2013 - August 2013
US Army March 2010 - May 2013
Education
Augusta Technical College 2007 — 2009
Automotive Engineering Technology/Technician
WOW! Internet, Cable & Phone November 2013 - Present
WOW! Internet, Cable & Phone October 2009 - November 2013
WOW! Internet, Cable & Phone January 2007 - October 2009
Colombiere Center January 2000 - January 2007
TSM Corporation January 1997 - January 2000
Skills
Human Resources, Background Checks, Customer Service, Deferred Compensation, Employee Benefits, Employee Relations, FMLA, HRIS, Hiring, Job Descriptions, Leadership Development, Management, New Hire Orientations, Notary Public, Onboarding, Payroll, Performance Appraisal, Personnel Management, Policy, Project Planning, Recruiting, Succession Planning, Talent Acquisition, Training, Leadership, Talent Management, Performance Management, Organizational..., HR Policies, Team Building
Education
Baker College Business and Corporate Services 2004 — 2007
BA, Human Resources Management
Central Michigan University
Courses toward MSA, General Administration
WOW! Internet, Cable & Phone January 2013 - Present
WOW! Internet, Cable & Phone May 2012 - Present
Tucker Communications April 2007 - May 2012
Tucker Communications January 2009 - November 2009
Cetek, Ltd. January 2006 - September 2006
Gill Painting and Blast January 2000 - December 2005
Skills
Broadband, Telecommunications, Telephony, Troubleshooting, Cabling, Switches, Routers, VoIP, IP, Fiber Optics, Training, Wireless, DOCSIS, Computer Network..., RF, Cable Television, Cable Modems, Leadership, Leadership Development, Team Leadership, E-Learning, Employee Training, Training Delivery, Training & Development, Microsoft Office, Microsoft Excel, PowerPoint, Cable Networks, Cable Broadband, Electronics, Fiber Optic Cable, Telephone Skills, Call Centers, Operating Budgets, Lab Design
Education
University of Phoenix 2015 — 2019
Bachelor of Applied Science (B.A.Sc.), Project Management
Flint River Technical College
Altec August 2014 - September 2015
WOW! Internet, Cable & Phone November 2013 - June 2014
WOW! Internet, Cable & Phone March 2011 - November 2013
WOW! Internet, Cable & Phone September 2010 - March 2011
WOW! Internet, Cable & Phone November 2007 - September 2010
WOW! Internet, Cable & Phone January 2007 - November 2007
WOW! Internet, Cable & Phone November 2003 - January 2007
Schwinn Cycling & Fitness 1994 - 2004
WOW! Internet, Cable & Phone April 2003 - November 2003
Ceridian Employer Services 2002 - 2003
Skills
Doc-Link Administration, Software Implementation, American Express..., Concur Travel and..., Troubleshooting, MS Dynamics GP 2010, ADP HRB, Program Management, Visio, Ceridian Payroll System, Microsoft Dynamics..., Payroll, HRIS, Business Process, Negotiation, Databases, Accounts Payable, Employee Benefits, Deferred Compensation, Process Improvement, Business Intelligence, Microsoft Word, Policies and Procedures, Documentation, Microsoft Excel, Integration, Business Analysis, Sage 500, Epicor, Microsoft Dynamics SL, SQL Server Management..., Windows Server, Project Management, Customer Service, Management, Vendor Management, CRM, Enterprise Software, Software Documentation, ERP, Leadership, Software Project..., SQL, Microsoft Office
Education
Diablo Valley College
Associate's degree, Business Administration and Management, General
SEO Exposed June 2012 - Present
Real Estate Investor 2011 - Present
SigmaTEK Systems, LLC October 2011 - November 2011
Yellowbook June 2011 - October 2011
Ohio Logos, Inc December 2009 - May 2011
WOW! Internet, Cable & Phone January 2009 - December 2009
Cedarville University August 2007 - May 2008
Gordon Food Service April 2004 - May 2008
Cedarville University August 2005 - May 2007
Skills
Sales Management, Sales, New Business Development, Consulting, Management Consulting, Strategic Partnerships, Strategic Planning, Executive Coaching, Business Coaching, Sales Management..., Sales Process, Sales Presentations, Entrepreneurship, Entrepreneurship..., Social Marketing, Social Media, Leadership, Marketing Strategy, SEO, Small Business, Public Speaking, Fundraising, SEO copywriting, SEM, SEO Training, SEO Consulting, Business Strategy, Marketing, Social Networking, Strategy, Advertising, Digital Marketing, Training, Selling, Integrated Marketing, Sales Operations, Management, Program Management, Online Marketing, Start-ups, Lead Generation, Budgets
Education
Ohio University 2008 — 2009
Doctor of Medicine (D.O.), Medicine
Cedarville University 2003 — 2007
Bachelor of Science (B.S.), Biology, General, Pre-Med
Roanoke Valley Christian Schools 2001 — 2003
High School Diploma, Roanoke, Virginia
WOW! Internet, Cable & Phone April 2013 - Present
U.S. Army August 2003 - February 2013
US Army December 2011 - January 2013
Hobart High School March 2002 - April 2003
Skills
Network Administration, Satellite Communications, Networking, Computers, RHN Satellite, Network Security, VMware, Tactical Communications, Strategic Communications, Management, Supervision, Microsoft Technologies, Security Clearance, COMSEC, Security+, Physical Security, Army, Military Logistics, Leadership, VoIP, Information Assurance, Military Experience, DoD
Education
DeVry University 2008 — 2012
Associates Degree, Network Systems Administration
Franklin County August 2015 - Present
WOW! Internet, Cable & Phone October 2014 - Present
The Garden City Group, Inc. July 2014 - Present
OCLC November 2013 - Present
Independent April 2013 - May 2014
Trinity Health System May 2013 - October 2013
IBM November 2012 - March 2013
Consultant February 2012 - March 2013
Technology Pointe, Inc. November 2011 - February 2012
QA Systems August 2011 - September 2011
Skills
CompTIA A+ Certification, Windows, Microsoft Office, Troubleshooting, Active Directory
Education
Daytona Beach Community College 2003 — 2007
Associate of Arts (A.A.), No Major, 3.0
WOW! Internet, Cable & Phone December 2014 - Present
WOW! Internet, Cable & Phone August 2014 - December 2014
WOW! Internet, Cable & Phone September 2012 - August 2014
Late Night BU August 2010 - May 2012
Boy Scouts of America- W. D. Boyce Council May 2011 - April 2012
Peoria County Government February 2011 - May 2011
Bradley Fund January 2009 - May 2011
Skills
Social Media Marketing, InDesign, Photoshop, Illustrator, Spanish, Event Planning, Branding & Identity, Writing, Media Planning, Fundraising, Marketing, Editing, Social Media, Facebook, Advertising, Customer Service, Microsoft Office, Social Networking, Public Speaking, Sales Presentations, Press Releases
Education
Bradley University 2008 — 2012
Communications, Advertising, 3.43/4.0 Cum Laude
Avista Capital Partners 2005 - Present
Telular Corporation 2013 - Present
DataBank 2011 - Present
WOW! Internet, Cable & Phone 2006 - Present
InvestorPlace Media 2007 - Present
IWCO Direct 2007 - Present
DLJ Merchant Banking Partners 2003 - 2005
J.P. Morgan 1998 - 2000
JP Morgan 1995 - 1998
Education
Harvard Business School 2000 — 2002
MBA
Boston College - Wallace E. Carroll Graduate School of Management 1991 — 1995
BS, Finance
WOW! Internet, Cable & Phone June 2003 - December 2014
Danzas AEI September 1996 - March 2002
Skills
Microsoft Office, Call Center, Troubleshooting, Help Desk Support, Desktop Computers, Desktop Deployment, Desktop Administration, IT Operations, Information Security, Computer Security, Information Security..., Call Centers, Training, Employee Training, Technical Writing, Technical Support, Information Technology, Microsoft Technologies, Customer Service, Customer Satisfaction, Windows, Telecommunications, Windows 7, Routers, Switches, VoIP, TCP/IP, Computer Hardware, System Administration
Education
DeVry University 2009 — 2013
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Front Range Community College 1987 — 1988
Associate of Science (AS), Automobile/Automotive Mechanics Technology/Technician
Consumer Energy Options, Inc January 2014 - Present
WOW! Internet, Cable & Phone October 2012 - November 2013
Verizon Wireless September 2004 - January 2012
Durr Systems, Inc. June 1999 - August 2004
Skills
Sales Management, Sales, Direct Sales, Wireless, Management, Account Management, Team Building, Solution Selling, Telecommunications, Customer Retention, Sales Operations, Cold Calling, Customer Satisfaction, Sales Process, B2B, New Business Development, Project Planning, Team Leadership, Training, Product Management, Marketing Strategy, Mobile Devices, Marketing, Contract Negotiation, Lead Generation, Customer Service, Negotiation, Key Account Management, Start-ups, Coaching, Quotas, salesforce, VoIP, Managed Services, Broadband, Cellular Communications, Team Management, Optical Fiber, Ethernet, Building Relationships, SIP, Mobile Technology, Marketing Communications, WordPress, Photoshop, Website Creation, Salesforce.com
Education
Bellevue University 2007 — 2009
Professional Retail Sales Management
CCI Systems, Inc September 2014 - Present
WOW! Internet, Cable & Phone July 2012 - September 2014
Knology October 2007 - July 2012
PurDigital Media (sub of Biltmore Communications) 2004 - 2007
MCI Corporation 1985 - 1999
Skills
Product Management, Product Life Cycle..., Operations Management, Marketing Management, IP, Strategic Partnerships, Product Lifecycle..., Ethernet, Product Development, VoIP, Broadband, Cross-functional Team..., Skill Marketing, Leadership, Management, Sales, IPTV, Telecommunications, Integrated Marketing, VOD, Channel Partners, Marketing, Strategy, Cloud Computing, Competitive Analysis, Cable Television, Wireless, DOCSIS, Product Marketing, Integration, P&L Management, Networking, Process Improvement, Telephony, Optical Fiber
Education
Auburn University, College of Business
Bachelor of Science, Organizational Management
WOW! Internet, Cable & Phone September 2013 - Present
Bethany College, KS May 2008 - May 2011
Bethany College 2008 - 2011
U.S Army March 2005 - May 2008
Skills
Public Speaking, Public Relations, Sales, Direct Sales, Sales Process, Sales Presentations, aggressive sales..., Time Management, Multi Tasking, Account Management, Marketing, Customer Retention, Telecommunications, Cold Calling, Microsoft Office, Coaching, Project Management, Sports Management
Education
Ashford University 2012 — 2014
Master of Business Administration (M.B.A.), Project Management
Bethany College 2008 — 2010
BA, Sports Management
WOW! Internet, Cable & Phone March 2013 - December 2014
CenturyLink, Enterprise Business June 2011 - November 2012
tw telecom, inc. February 2008 - June 2011
PAETEC July 2007 - February 2008
XO Communications February 2001 - February 2006
Winstar Communications February 2000 - February 2001
MicroAge January 1998 - October 1999
CompuCom November 1995 - January 1998
AT&T August 1993 - November 1995
Skills
Managed Services, Telecommunications, Cloud Computing, Co-location, MPLS, IP, VoIP, Solution Selling, Account Management, Strategy, Metro Ethernet, Unified Communications, Channel Partners, Networking, Telephony, PRI, Network Design, Data Center, Direct Sales, SIP Trunking, Project Management, Ethernet, Salesforce.com, Business Development, Selling, Disaster Recovery, Sales Operations, Professional Services, SaaS, Sales, SIP, Hosted Services, Wireless, WAN, IaaS, Optical Fiber, T1, Sales Engineering, Channel, Savvis Certified, PaaS, Cloud Computing IaaS, Management, Leadership, Sales Process, Pre-sales, Strategic Partnerships, Channel Sales, Channel Strategy, Sales Channel...
Education
Brigham Young University 1986 — 1988
Crosstel 2013 - Present
WOW! Internet, Cable & Phone December 2012 - October 2014
WOW! Internet, Cable & Phone 2009 - 2013
American Home Shield May 2006 - September 2008
Skills
Call Centers, Telecommunications, Microsoft Office, Troubleshooting, Windows, System Administration, IP, Routers, Active Directory, VoIP, Operating Systems, Networking, Network Design, TCP/IP, Switches, Computer Hardware, Customer Satisfaction, Cisco VoIP
Education
Columbus State University
WOW! Internet, Cable & Phone August 2014 - Present
WOW! Internet, Cable & Phone August 2014 - Present
WOW! Internet, Cable & Phone September 2011 - August 2014
Child Enrichment July 2008 - July 2011
Skills
Training, Employee Relations, Human Resources, Call Centers, Recruiting, Performance Management, Employee Training, Employee Engagement, Sales, Team Building, Troubleshooting, Customer Service, Telecommunications, Customer Satisfaction, Team Leadership, Management, Leadership
Education
Ashford University
BS, Psychology
Tallgrass Studios, Inc. February 2014 - Present
WOW! Internet, Cable & Phone August 2008 - January 2014
Sunflower Broadband August 2006 - July 2008
Harmony Literary Magazine August 2005 - May 2006
Tall Oaks Camp and Conference Center May 1999 - August 2005
Skills
Advertising, Telecommunications, Social Media, Broadband, Process Scheduler, Customer Satisfaction, Graphic Design, Logo Design, Design logos, Graphics, Computer Graphics Design, Art Direction, Visual Arts, Commercials, Script-writing, Online Advertising, Sales Presentations, Presentations, Presentation Design, Written & Oral..., Sales Presentation..., PowerPoint, Microsoft Publisher, Adobe Creative Suite, Adobe Design Programs, Photoshop, InDesign, Vector Illustration, Microsoft Office, Office Administration, OS X, Email Marketing, Social Media Marketing, Multimedia, Television, Newsletters, Illustrator, Copywriting, Creative Direction
Education
Culver Stockton College 2002 — 2006
Bachelor of Fine Arts (BFA), Graphic Design
Coldwell Banker Sea Coast Advantage - Sea Coast Rentals June 2014 - Present
WOW! Internet, Cable & Phone November 2012 - October 2013
Hitachi Cable America May 2012 - November 2012
Hanwha L&C Alabama January 2011 - May 2012
InterCall February 2007 - June 2010
InterCall August 2006 - January 2007
Child Care Resource Center May 2002 - June 2006
Skills
Recruiting, Applicant Tracking..., Benefits Administration, Onboarding, HR Policies, Talent Acquisition, Succession Planning, Human Resources, College Recruiting, Training, Employee Engagement, Employee Benefits
Education
Troy University
MBA, Management
Auburn University 1997 — 2000
HDFS, Human Sciences
WOW! Business July 2015 - Present
WOW! Internet, Cable & Phone April 2013 - July 2015
Cbeyond October 2011 - April 2013
Cbeyond January 2010 - October 2011
Cbeyond May 2009 - January 2010
C.H. Robinson Worldwide, Inc. October 2008 - April 2009
Skills
Account Management, Cold Calling, Sales, Sales Operations, Direct Sales, Sales Management, Sales Process, Logistics, Salesforce.com, New Business Development, Operations Management, Solution Selling, Transportation, Customer Service, Customer Retention, Business Development, Inventory Management, Customer Satisfaction, Contract Negotiation, 3PL, B2B, Selling
Education
Central Michigan University 2005 — 2008
Bachelor of Science (BS), Business Administration and Management, General
Macomb Community College 2003 — 2005
Associate's degree, General Studies
CSG International July 2015 - Present
WOW! Internet, Cable & Phone 2010 - 2015
WOW Internet and Cable 2007 - 2010
Adelphia 1997 - 2002
Skills
Linux, SQL, Microsoft SQL Server, JavaScript, Windows, Telecommunications, Call Centers, Call Center, Java, Computer Hardware, Visio, Routers, System Administration, VoIP, Troubleshooting, TCP/IP, Integration, Windows 7, Unix, Active Directory, Switches, Network Design, Operating Systems, Windows Server, Cloud Computing, VPN, Telephony, Technical Support, Wireless
Education
Keller 2009 — 2011
MBA, Computer Information Systems
DeVry University 2001 — 2008
BS, Information Systems Emphasis on Database
3 Day Blinds April 2015 - Present
WOW! Internet, Cable & Phone September 2011 - Present
RAB Communications (Outside contractor for Comcast Cable) January 2009 - September 2011
RE/MAX Centre REALTORS 1984 - 2009
Benjamin Sherman & Sons 1978 - 1984
Osco Drug, Inc 1975 - 1978
Skills
Sales Management
Education
Bradley University
BS, Business and Marketing
Safelite AutoGlass April 2012 - Present
WOW! Internet, Cable & Phone 2010 - 2011
CarMax 2007 - 2009
Skills
C#, Visual Studio, Programming, Java, Team Leadership, Continuous Improvement, Customer Retention, Account Management, Retail
Education
DeVry University 2012 — 2015
Bachelor's degree, Computer Information Systems
Hilliard Darby High School 2004 — 2007
Thompson Technologies April 2015 - Present
Crosstel, Inc November 2014 - March 2015
Crosstel, Inc August 2013 - October 2014
WOW! Internet, Cable & Phone September 2010 - October 2014
JCPenney April 2009 - September 2010
Skills
Telecommunications, Customer Satisfaction, Customer Service, Call Centers, Troubleshooting, Microsoft Excel, Customer Retention, Retail, Microsoft Word, PowerPoint, Wholesale, Number Portability, Active Directory, Wireless, Technical Support, Software Documentation, Microsoft Office, Customer Support, Organization Skills, Local Number Portability, Mail Distribution, Catering, Receptionist Duties, Reformatting Resumes, Account Management, VoIP
Education
West Georgia Technical College 2013 — 2015
Dental Hygiene/Hygienist
Columbus State University 2011 — 2013
Business Administration and Management, General
Callaway High School 2005 — 2009
High School Diploma, College Preparatory
WOW! Internet, Cable & Phone November 2013 - October 2014
WaveDivision Holdings, LLC May 2012 - October 2013
Wave Broadband August 2011 - April 2012
Skills
Telecommunications, Call Centers, Billing Systems, VoIP, Vendor Management, Access, Invoicing, Troubleshooting, Software Documentation, Technical Support, IP, Broadband, IT Management, Information Technology, Servers, Provisioning, Databases
Education
Boise State University 2007 — 2011
WOW! Internet, Cable & Phone October 2012 - Present
Kelly Services August 2011 - September 2012
Lowe's Home Improvement May 2009 - August 2011
ADP November 2007 - April 2009
Center for Primary Care August 2006 - March 2007
Lexington Women’s Care November 1999 - 2002
Skills
Employee Relations, Talent Acquisition, Onboarding, Recruiting, New Hire Orientations, Human Resources, Talent Management, HRIS, Applicant Tracking..., HR Policies, Succession Planning, Workforce Planning, Benefits Administration, Performance Management, Employee Engagement, FMLA, College Recruiting, Deferred Compensation, Temporary Placement, Technical Recruiting, Compensation/Benefits..., Employment Laws &..., FMLA/ADA/EEO/WC/AAP, HR Policies & Procedures, Training & Development, Strong Partnering Skills, HR Generalist Affairs
Education
Brenau University
Master of Business Administration (MBA), Human Resources Management and Services
Brenau University 2007 — 2009
Bachelors, Human Resource Management
Georgia Military College-Augusta Campus 2003 — 2005
Associate of Science (A.S.), General Study
WOW! Internet, Cable & Phone March 2015 - Present
Catholic Health Initiatives January 2013 - February 2015
Colorado Technical University September 2011 - December 2013
Catholic Health Initiatives September 2012 - January 2013
Parker Adventist Hospital March 2012 - November 2012
Syn Ack Fin Network & Computer Services, LLC February 2012 - August 2012
ProBuild Holdings February 2007 - December 2010
Orange Glo International February 2000 - December 2006
Charles Schwab March 1998 - February 2000
First Data Corporation January 1996 - March 1998
Skills
Business Process..., Customer Service..., Change Management, Process Improvement, Cross-functional Team..., Vendor Management, Project Coordination, Project Management, Operations Management, Network Traffic Analysis, Inventory Management, CompTIA A+ Essentials, Desktop Application..., Inventory Control, Forecasting, Supply Chain Management, Logistics, ERP, Application Support..., Budgets, Access, Business Analysis, Business Intelligence, Business Process, CRM, Customer Satisfaction, Data Analysis, Data Warehousing, ITIL, IT Management, Information Technology, Integration, Leadership, MS Project, Networking, Management, PMP, Process Engineering, Program Management, Quality Assurance, Project Planning, SharePoint, Strategic Planning, Software Documentation, Team Building, Team Leadership, Training, Troubleshooting, Visio
Education
Colorado Technical University-Greenwood Village 2009 — 2011
MBA
University of Phoenix-Colorado Campus 2004 — 2006
BS
Bryant & Stratton College-Cleveland 1995 — 1997
A.A.S
WOW! Internet, Cable & Phone January 2013 - Present
WOW! Internet, Cable & Phone July 2010 - January 2013
Sprint Nextel October 2008 - July 2010
Roma Produce September 2006 - August 2008
Skills
Negotiation, New Business Development, Wireless, Product Management, Windows, Direct Sales, Sales Process, Sales Presentations, High-Impact Sales..., Persuasive Presentation..., Coaching, Training, Cold Calling, Team Building, Recruiting, B2B
Education
Macomb Community College 2004 — 2012
In Progress, Public Relations, 3.5
Baker College of Clinton Township 2003 — 2004
SUNDERMEYER, L.L.C. January 2001 - Present
WOW! Internet, Cable & Phone June 2012 - July 2013
WorldWide Tech Services May 2011 - April 2012
Citibank September 2008 - June 2010
McCook County Treasurer July 2008 - September 2008
McCook County Assessor March 2007 - April 2008
Garrett Excavating, Inc. October 2004 - February 2007
Gateway June 1998 - June 2002
Skills
Computer Repair, Microsoft Office, Windows, Unix, Apple Macintosh, HTML + CSS, Forklift Operator, Sony Laptop Repair, LexMark Printer Repair, Computer Hardware, Computer Hardware..., Computer Maintenance, Heavy Equipment, Inventor, Fast Learner, Customer Satisfaction, Dell Desktops, Troubleshooting, Wikimedia, Software Documentation, Editing, Image Editing, Photoshop, Spreadsheets, Inventiveness, Creative Problem Solving, Mechanics, Patience, Computer Network..., Cable Television, Cable Modems, Cable Broadband, Wireless Networking, Wireless Routers, Telephony Support, Problem Solving, Creative Solutions, SharePoint, MediaWiki, Microsoft Groove, Open Office, Lync, Skype, Graphic Design, VoIP, Network Security, Access, Hardware, Windows 7, Training
Education
Dakota State University 1992 — 1999
Multimedia
WOW! Internet, Cable & Phone May 2013 - Present
Wide Open West January 2002 - May 2013
Skills
Telecommunications, Vendor Management, Operations Management, Customer Satisfaction, Call Center, Troubleshooting, Customer Experience, VoIP, Customer Retention, Technical Support, Team Leadership, Call Centers, Management, Avaya, Broadband, Computer Network..., Customer Service, Cross-functional Team..., Account Management
Education
Colorado State University 1996 — 2001
Business, Computer Information Systems
AMK9 April 2015 - Present
InterCall December 2014 - March 2015
WOW! Internet, Cable & Phone January 2014 - December 2014
WOW! Internet, Cable & Phone March 2013 - January 2014
Knology December 2009 - March 2013
Knology October 2007 - December 2009
Knology September 2005 - October 2007
Skills
Accounting, Fixed Assets, Financial Reporting, Analysis, JD Edwards, Microsoft Dynamics GP, Internal Audit, General Ledger, Forecasting, Invoicing, Variance Analysis, TM1, Microsoft Office, Capital Projects, Cash Flow Forecasting, Asset Disposition, Finance, Telecommunications, Budgets, Epicor, FRx
Education
Troy University 2007 — 2008
MBA, Business
Troy University 2003 — 2004
BSBA; Accounting, Accounting
Chattahoochee Valley Community College 2000 — 2002
Associate's Degree
WOW! Internet, Cable & Phone October 2015 - Present
WOW! Internet, Cable & Phone October 2015 - Present
Sears Holdings Corporation June 2013 - August 2015
T-Mobile August 2012 - February 2013
Teleperformance October 2011 - July 2012
Skills
Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Leadership, Team Building, Sales, PowerPoint, Training, Social Networking
Education
Georgia Military College-Augusta Campus 2014 — 2016
Associate of Science (AS), Registered Nursing/Registered Nurse
Augusta Technical College 2009 — 2011
Associate of Science (AS), Criminal Justice and Corrections
Wow! Internet, Cable & Phone September 2012 - Present
Knology Broadband, Inc. October 2010 - October 2012
Composite Construction Systems, Inc. January 2005 - October 2010
City Of Copperas Cove, TX May 2001 - December 2004
Skills
Payroll, Benefits Administration, Invoicing, Job Costing, Commercial Insurance, Software Conversions, HRIS, Telecommunications, Government Contracting, Process Improvement, Team Building, Human Resources, Training, Management, Payroll Accounting, Customer Service, General Ledger..., 401k Administration, Accounts Payable, Accounts Receivable, PeopleSoft, Team Leadership, Workers Compensation, Building Relationships, Supervisory Skills, Software Documentation, Forecasting, Budgets, Onboarding, Payroll Taxes, Performance Management, Talent Management, Employee Relations, Customer Retention, Call Centers, Vendor Management, Account Management, Deferred Compensation, VoIP
Education
Central Texas College
Accounting
Columbus Technical College
Associate of Arts and Sciences (A.A.S.), Accounting
WOW! Internet, Cable & Phone December 2008 - December 2014
Harbor House Publishing September 2006 - September 2008
Augusta Preparatory Day School 2003 - 2006
University Health Care System 1999 - 2002
Borders 1998 - 1999
Augusta College & Augusta State University 1993 - 1998
Ohio University 1988 - 1993
Skills
Training, Instructional Design, Leadership, Public Relations, Editing, Desktop Publishing, Management, Team Building, Team Leadership, Customer Satisfaction, Magazine Writing, Print Publication Design, Magazine Management, Interviewing Skills, Reporting, Making Deadlines, Graphic Design, Corporate Communications, Journalism, Call Centers, Coaching, University Teaching, Project Planning, Peer Mentoring, Marketing Event Planning, Nonprofits
Education
Augusta College
M.Ed., Secondary Education--English
The University of Georgia
ABJ, Journalism--Public Relations
Self Employed September 2015 - Present
SouthernLINC Wireless February 2015 - August 2015
WOW! Internet, Cable & Phone July 2011 - December 2014
InterCall February 1999 - February 2011
Skills
Unix, RedHat, Shell Scripting, Linux, Solaris, Solaris Zones, Symantec Backup, Netcool, SAN, Oracle, Vi, Perl, Bash, Ksh, Big Brother, Hitachi Storage, VM, Vim, CentOS, Red Hat Linux, CA Clarity, NMS, Virtualization, MySQL, Solarwinds, SQL, Software Quality..., HP Quality Center, Agile Methodologies, Agile Testing, Agile & Waterfall..., Change Management, SharePoint, SNMP, DNS Administration, Windows Server, Project Management, Requirements Analysis, Use Case Analysis, Apache, Tomcat, TQM, XML, Citrix
Education
Auburn University 1991 — 1995
Bachelor of Science Operations Management, Operations Management
Auburn University, College of Business 1991 — 1995
BSBA, Operations Management and Supervision
Capital One January 2015 - Present
WOW! Internet, Cable & Phone December 2013 - December 2014
Lawrence and Schiller Teleservices April 2013 - December 2013
Skills
Graphic Design, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Advertising, Social Media, Marketing, PowerPoint
Education
Dakota State University 1996 — 2003
Bachelor of Science (BS), Computer Science, Computer Graphic Design
WOW! Business August 2015 - Present
WOW! Internet, Cable & Phone August 2009 - Present
WOW! Internet, Cable & Phone January 2004 - 2009
Cable Express October 2002 - January 2004
Skills
Broadband, Fiber Optics, VoIP, IP, Telecommunications, Cable Modems, CMTS, Telephony, DOCSIS, Computer Network..., Switches, Cabling, Routers, MPLS, Network Design, Wireless, Cable Television, Ethernet, LAN-WAN, VOD, Cisco Technologies, Wireless Networking, Troubleshooting, TCP/IP, Software Installation, Networking, Technical Support, HFC, Internet Services, Transmission, Coax, Optical Fiber, Metro Ethernet, Fiber Optic Networks, T1, RF, SIP, Digital Cable, PRI, GPON, Broadband Access, Cables, ISDN, WiFi, Team Building, Cable Broadband, Call Centers, DWDM, Routing, DSL
Education
DeVry University 2004 — 2006
Electronics and Computer Technololgy
Columbus State 1995 — 1998
Associate of Arts
WOW! Internet, Cable & Phone December 2014 - Present
WOW! Internet, Cable & Phone February 2013 - Present
The Memory Company 2012 - 2012
Mode Transportation July 2011 - 2012
Witt, Callier and Prestley CPAs January 2008 - July 2011
Skills
Accounts Payable, Accounts Receivable, Office Administration, Invoicing, Accruals, PowerPoint, Microsoft Excel, Cost Reduction Analysis, Data Entry, Customer Service, Administrative..., Microsoft Office, Microsoft Word, Call Centers, Outlook, Office Management, Telephone Skills, Smart Client, Administrative..., Telecommunications, Team Building, Customer Satisfaction, Training
Education
Troy University 2009 — 2010
Bachelor's Degree, Human Services Minor Business Administration
Chattahoochee Valley Community College 2008 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Smith Station
WOW! Internet, Cable & Phone July 2015 - Present
Hewlett-Packard November 2013 - July 2015
Rhyming Planet Inc January 2008 - July 2015
Vista Life Sciences August 2012 - November 2013
Verizon Telecom April 2012 - August 2012
Verizon Small Business August 2010 - August 2011
Skills
SharePoint, Quality Assurance, Quality Center, Project Management, Project Planning, Requirements Analysis, Testing, Java, Product Management, SDLC, C#, Project Coordination, Project Delivery, Agile Project Management, Software Project..., BMC Remedy, Visio, User Acceptance Testing, PMBOK, MS Project, PMO, Business Analysis, Business Process..., Process Improvement, Microsoft Office, Management, Software Documentation, Integration, MS Office Suite, Adobe Creative Suite, HP Quality Center, Remedy, JavaScript, Training & Development, Project Implementation, Project Execution, Order Entry, Order Management, Agile Testing, Logistics Management, International Logistics, Visual Studio, Team Management, Business Requirements, Requirements Management, PDLC, Agile & Waterfall..., TFS, Business Process, IT Procurement
Education
University of Phoenix 2011 — 2012
Master of Management, Business Administration and Management
University of Phoenix 2009 — 2010
Bachelor of Science (BS) degree, Information Technology
Clarke University 2000 — 2002
Bachelor of Science (BS), Information Systems
Lewis University July 2015 - Present
ULTA Beauty April 2015 - Present
Norwich University April 2014 - Present
WOW! Internet, Cable & Phone August 2014 - April 2015
WOW! Internet, Cable & Phone September 2011 - August 2014
University of Phoenix July 2008 - September 2011
Home Run Inn Pizza Inc. September 2003 - September 2011
Safeco November 2000 - March 2003
Castle Metals February 2000 - October 2000
Chicago Title and Trust August 1998 - February 2000
Education
Capitol Technology University 2012 — 2015
Doctor of Science (DSc), CyberSecurity
University of Maryland University College 2009 — 2012
MS, Information Assurance
University of Phoenix 2001 — 2003
MS, Computer Information Systems
DePaul University 1998 — 1998
Certificate, Computer Career Program
University of Illinois at Chicago 1992 — 1996
BS, Liberal Arts and Sciences
ARRIS April 2015 - Present
WOW! Internet, Cable & Phone September 2002 - December 2014
Skills
VoIP, Telecommunications, IP, Wireless, Broadband, Ethernet, Fiber Optics, Optical Fiber, Cabling, Switches
Education
devry university columbus ohio 2002 — 2004
Associate's degree, Electrical/Electronics Maintenance and Repair Technology
DeVry University-Ohio 1992 — 1994
Associate's degree, Electrical and Electronics Engineering, 3.54
Germain Motor Company February 2014 - Present
Luxottica Retail North America September 2013 - February 2014
SOLCOMM, LLC April 2013 - September 2013
WOW! Internet, Cable & Phone January 2007 - June 2011
Shoku Restaurant 2002 - 2007
United States Army 1994 - 2002
Skills
Customer Retention, Customer Satisfaction, Customer Service, Sales, Direct Sales, Call Center, Telecommunications, Sales Operations, New Business Development, Sales Management, Account Management, Management, Team Building, Team Leadership, Leadership, Negotiation, Inventory Management, Recruiting, Contract Negotiation, Operations Management, Marketing Strategy, Forecasting, Coaching, Training, Microsoft Office, Strategic Planning, Leadership Development, Marketing
Education
Hocking College 2011 — 2013
Music Management, Business, 3.4 GPA
Columbus College of Art & Design 1996 — 1997
Advertising Design
Dish Network April 2015 - Present
WOW! Internet, Cable & Phone July 2013 - March 2015
Sonifi Solutions (f/k/a LodgeNet Interactive, via acquisition of On Command) April 2004 - June 2013
Jones & Keller PC July 2003 - March 2004
Bryan Cave LLP February 2002 - June 2003
Cooley LLP June 1999 - January 2002
Brobeck, Phleger & Harrison October 1996 - May 1999
Skills
Licensing, Contract Negotiation, Real Estate, Joint Ventures, Mergers, Intellectual Property, Securities, Corporate Law, Negotiation, Corporate Governance, Private Equity, Venture Capital, Start-ups, Cross-functional Team..., Mergers & Acquisitions, Management, Digital Media
Education
University of California, Hastings College of the Law 1993 — 1996
J.D., Cum Laude
Boston College 1989 — 1993
B.S., Finance, Magna Cum Laude
UtilityOne Professional Services March 2015 - Present
WOW! Internet, Cable & Phone July 2002 - December 2014
Time Warner Cable December 1999 - July 2002
Time Warner Cable September 1996 - December 1999
Skills
AutoCAD, Engineering, Network Design, Troubleshooting, Fiber Optics, Optical Fiber, IP, Project Management, CATV, Microsoft Office
Education
Arapahoe Community College 2012 — 2014
Certificate in Broadband Technology
The Ohio State University 1991 — 1994
non-degreed, International Business/French
Arrow Electronics June 2015 - Present
WOW! Internet, Cable & Phone October 2013 - June 2015
Burwell Industries Inc. November 2012 - October 2013
Burwell Industries August 2011 - December 2012
Intelligent Office March 2008 - August 2011
Skills
Purchasing, Planning, Vendor Relations, Account Reconciliation, Inventory Analysis, Customer Service, Accounts Payable, Project Management, Data Entry, Product Development, Administration, Invoicing, Data Analysis, Forecasting, Process Scheduler, Inventory Management, QuickBooks, Microsoft Dynamics GP, Microsoft Excel, Project Planning, Vendor Management, Procurement, Telecommunications, Risk Analysis, Materials Management, Management, Process Improvement, Strategic Planning, Team Building, Account Management, Time Management, Leadership
Education
Ringling College of Art and Design 2001 — 2005
BFA, Fine Arts
Arapahoe Community College 2006 — 2008
certificate, Graphic Design
Eaglecrest High School
Diploma
NewVoiceMedia August 2014 - Present
LiveOps July 2013 - August 2014
8x8, Inc. October 2010 - June 2013
inContact September 2009 - September 2010
CVS Caremark June 2008 - August 2009
H&R Block May 2007 - June 2008
Henry Schein May 2005 - December 2007
Rexnord 2004 - 2005
Kohl's Department Stores 2002 - 2004
WOW! Internet, Cable & Phone 2001 - 2002
Skills
Channel Management, Strategic Partnerships, Sales Management, Call Center, P&L Management, Contract Negotiations, Customer Experience, Sales Support, Sales Operations, Vendor Management, Contract Negotiation, Channel Partners, CRM, Operations Management, Team Management, Business Strategy, Cloud Computing, Salesforce.com, SaaS, Product Management, Management, Business Development, Start-ups, Enterprise Software, Recruiting, Call Centers, Integration, Training, Marketing, Strategy, Team Leadership, B2B, E-commerce, Account Management, New Business Development, Cross-functional Team..., Product Development, Leadership, Outsourcing, Solution Selling, Selling, Customer Satisfaction, Sales, Sales Process, Telecommunications, Business Networking, Lead Generation, Unified Communications, Direct Sales, Partner Management
Education
University of Phoenix 1995 — 1996
Bachelors Business Management, Business Management
Brigham Young University 1985 — 1990
Business Management
DiHydro March 2015 - Present
WOW! Business November 2013 - December 2014
WOW! Internet, Cable & Phone April 2010 - November 2013
WOW! Internet, Cable & Phone February 2010 - November 2013
WOW! Internet, Cable & Phone February 2006 - April 2010
Skills
Telecommunications, VoIP, Wireless, Customer Satisfaction, Customer Service, Broadband, Telephony, Customer Retention, Team Leadership, Account Management, Ethernet, Troubleshooting, Team Building, Direct Sales, Salesforce.com, Sales Management, Sales Process, Networking, IP, Call Centers
Education
Central Michigan University 2000 — 2003
Courses towards BSE degree in Mechanical Engineering, Courses in Computer Science, degree in progress.
Oakland University 1999 — 2000
Courses towards BSE degree in Mechanical Engineering
Army National Guard April 2008 - Present
Unisys December 2014 - Present
WOW! Internet, Cable & Phone May 2014 - December 2014
Army National Guard 2009 - 2010
Skills
Security, Technical Support, VPN, DHCP, TCP/IP, DNS, Software Installation, Security Clearance, VMware, Networking, Information Technology, Network Administration, FTP, Hardware, VoIP, Laptops, Printers, Office Professional..., Microsoft Internet..., DOS, HTTPS, UDP, LANGUAGES-SQL, HARDWARE-CISCO Routers..., Telnet, Unix, Adobe Acrobat Pro XI, Google Chrome, Adobe Flash Player, Microsoft Office Suite..., Win-T, Employee Training, OS-Windows, Solaris System..., HTML and CSS, PROTOCOLS-HTTP, SolarWinds SNMP Tools, VLAN, Remedy, Troubleshooting, Microsoft Office, Active Directory, Microsoft Exchange, Windows 7, Customer Service, System Administration, Email provisioning
Education
Augusta Technical College 2011 — 2014
Associate’s Degree, Computer Networking
Augusta Technical College 2011 — 2014
Associate’s Degree, Computer Support Specialist
122nd Regiment Regional Training Institute Signal Academy 2011 — 2011
Certificate, Information Technology Specialist
Federal Emergency Management Agency (FEMA) Emergency Management Institute (EMI )
Certificate
WOW! Internet, Cable & Phone April 2012 - July 2014
Augusta Lynx ECHL October 2007 - December 2009
Skills
Microsoft Excel, Microsoft Office, News Writing, Editing, Public Speaking, Video, Video Editing, Film Production, Video Production, Film, Camera, Documentaries, Time Management, Facebook, Blogging, Social Media, Telecommunications, Call Centers, Social Networking, Television, Radio, Advertising, Social Media Marketing, Creative Writing, Public Relations, Customer Satisfaction, Copywriting, Press Releases, Final Cut Pro, Management, Multimedia, Event Management, Digital Media, Data Entry, Broadcast, T1, Content Strategy, Digital Video, YouTube, Camera Operation, OS X
Education
Augusta State University 2005 — 2011
Bachelor of Arts, Communications, Television and Cinema
Augusta State University 2005 — 2011
Bachelor's Degree, Communications
Milestone Technologies, Inc., Facebook October 2013 - Present
WOW! Internet, Cable & Phone May 2012 - October 2012
The Goddard School March 2012 - May 2012
Informatica February 2012 - March 2012
Kohl's Department Stores November 2011 - February 2012
Urban Active Fitness June 2011 - November 2011
Private Family Position January 2011 - May 2011
Lakeside Cafe/Black Tie Catering May 2010 - August 2010
Skills
Customer Service, Sales, Customer Satisfaction, Time Management, Microsoft Word, Telephone Skills, Microsoft Office, Microsoft Excel, Data Entry, Inventory Management, Retail, Leadership, Team Leadership, Training, PowerPoint
Education
Bowling Green State University 2006 — 2010
Bachelor of Science (B.S.), Communication Disorders Sciences and Services
Unifi-Mobile December 2013 - Present
WOW! Internet, Cable & Phone March 2013 - Present
Knology November 2012 - March 2013
Midcontinent Communications September 2012 - December 2012
Wells Fargo November 2007 - July 2010
Esurance May 2004 - October 2007
Capital One (Formerly Household Bank) June 2003 - September 2003
Citi March 1997 - January 2001
Skills
Manufacturing, Marketing, Invoicing, Technical Support, Apple OS, Troubleshooting, VoIP, Sales Management, Retail Banking, DNS, Software Installation, Operating Systems, Training, TCP/IP, Windows, Routers, Linux, IP, Internet Troubleshooting, Sales, Customer Service, Mortgage Banking, Management, Collections, Quality Assurance, Insurance, Switches, Process Improvement, Technical Services, Property & Casualty..., Information Technology, Wireless, Data Entry
Education
National American University 1997 — 1999
Bachelor of Business Administration (BBA), Information Technology Project Management, 3.2
Stewart School 1996 — 1997
Cosmestologist, Cosmetology, Barber/Styling, and Nail Instructor
Horace Mann High School 1986 — 1990
Diploma, General Studies
WOW! Internet, Cable & Phone September 2014 - Present
Geek Squad October 2012 - September 2014
Skills
Hardware, Computer Hardware, Software Installation, Troubleshooting, Help Desk Support, Technical Support, Computer Repair, Windows 8, Windows 7, Windows Vista, Windows XP, Windows, OS X, Operating Systems, Networking, Laptops, Printers
Education
Cleveland State University
Columbus! Something New podcast and website 2014 - Present
Health Care Logistics 2012 - Present
WOW! Internet, Cable & Phone 2010 - 2012
Ohio School Boards Association June 1999 - October 2009
Skills
Coaching, Training, Heavy Equipment, Forklift Operator, Customer Service, Troubleshooting, Inventory Management, Maintenance, Computer Hardware, Microsoft Office, Shipping, Distribution Center..., Computer Repair, Schematic, Power Tools, Customer Satisfaction, Microsoft Excel, Time Management, Inventory Control
Education
Columbus State 2012 — 2012
Logistics, Materials, and Supply Chain Management
Columbus College of Art & Design 1995 — 1995
Electronic Publishing
U.S. Security AssociatesUS March 2013 - August 2013
WOW! Internet, Cable & Phone July 2012 - June 2013
Advanced Security and Investigative Services March 2011 - May 2012
Skills
PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Microsoft Office, Microsoft Excel, Microsoft Word, Dreamweaver, Fruity Loops, Organization
Education
Central State University 2007 — 2008
Some coursework completed, Computer Science
Oakland Community College 2002 — 2004
Coursework Completed, Major Undecided
District Attorrney's Office - 18th Judicial District Colorado March 2014 - Present
WOW! Internet, Cable & Phone February 2013 - April 2014
City of Colorado Springs September 2009 - February 2013
City of Colorado Springs January 2009 - February 2013
City of Colorado Springs March 2005 - January 2009
City of Colorado Springs January 1995 - January 2004
Colorado Springs Airport January 1993 - January 1995
Skills
Enterprise..., Consolidation &..., Client Relations, Strategic Planning, Project Management, Contract Management, ITIL, Service Delivery, Policy Development, Software Support Data..., Lifecycle Management, Enterprise Content..., Policy, Enterprise Content..., Enterprise Architecture, Leadership, Mechanics, Automobile, Lead Guitar, Electronics, Programming Concepts, TCP/IP, Data Center, Product Lifecycle..., Troubleshooting, Databases, IT Financial Management, Project Planning, Software Documentation, Active Directory, Networking, Program Management, Telecommunications, Government, Servers, Analysis, Microsoft SQL Server, Requirements Analysis, Integration, IT Service Management, Security, SharePoint, Microsoft Exchange, Software Development, Technical Support, System Deployment, ERP, IT Management, Windows Server, SDLC
Education
ITIL Foundation Certification EXIN 2009 — 2009
Foundation Certification, ITIL
Master of Science Management IT 1999 — 2001
Master of Science Management IT - CTU, Information Technology Management
Bachelor of Science MIS - CTU 1995 — 1999
Bachelor of Science MIS, Management of Information Systems
Colorado Technical University
Master of Science (MS), Business Administration, Management Technology
Agile Networks July 2015 - Present
Netcare Access March 2009 - Present
Association of Technology Professionals, Inc. (ATP)- Columbus Chapter October 2006 - Present
Leaderpromos September 2014 - April 2015
Windstream Communications September 2013 - September 2014
WOW! Internet, Cable & Phone November 2012 - October 2013
Fibertech Networks October 2007 - September 2012
Gahanna Area Chamber of Commerce June 2008 - June 2010
XO Communications May 2006 - October 2007
Sprint February 2003 - April 2006
Skills
Telecommunications, Teamwork, Microsoft CRM, Contract Negotiation, VoIP, Call Center, Co-location, Managed Services, MPLS, Direct Sales, Sales Management, Solution Selling, Account Management, Data Center, Wireless, Cross-functional Team..., Sales, Unified Communications, Ethernet, Sales Process, New Business Development, Team Building, Business Development, Fiber Optic Networks, Dark Fiber, Social Networking, Network Design, Cloud Computing, Networking, Strategy, Telephony, B2B, Call Centers, Sales Operations, Enterprise Software, Selling, Product Management, Start-ups, Strategic Partnerships, Salesforce.com, Management, Program Management, Security, SaaS
Education
Otterbein University 2000 — 2007
MBA
Baldwin-Wallace College 1984 — 1988
Bachelor's Degree
Magnificat
WOW! Internet, Cable & Phone August 2012 - Present
Master Tran's Martial Arts Academy July 2012 - Present
WOW! Internet, Cable & Phone December 2009 - August 2012
WOW! Internet, Cable & Phone May 2005 - December 2009
WideOpenWest July 2002 - May 2005
Decision One February 2002 - May 2002
Ciena February 2001 - November 2001
US Army July 1997 - January 2001
Skills
Time Management, Writing Skills, Problem Solving, RF, VoIP, DWDM, CWDM, MPLS, OSPF, BGP, Deployment, Switches, TCP/IP, Routers, Cisco, IP, Telecommunications, Windows, Routing, Fiber Optics, Microsoft Office, Telephony, Self Defense, Change Management, DOCSIS, CMTS, Cisco Technologies, Six Sigma, Cisco IOS, VPN, ATM networks, Frame Relay, Broadband, Ethernet, Network Engineering, Network Design, Active Directory, System Deployment, WAN
Education
Master Tran's Martial Arts Academy 2010 — 2019
Self Defense, Hapkido
Villanova University 2011 — 2011
Six Sigma Certification, Quality Management
Colorado Technical University 2009 — 2010
MBA, Technology Management
University of Phoenix 2006 — 2009
Bachelor's, Business Management
Techskills Columbus 2003 — 2005
Microsoft Certifications, Information Technology Certifications
WOW! Internet, Cable & Phone February 2015 - Present
WOW! Internet, Cable & Phone September 2012 - Present
WOW! Internet, Cable & Phone June 2014 - December 2014
Time Warner Cable May 2007 - June 2010
Skills
Call Centers, Troubleshooting, Customer Satisfaction, Customer Retention, Team Leadership, Cabling, Technical Support, Ethernet, Customer Support, Customer Service, Service Delivery, Team Building, Managed Services, Vendor Management, Network Design, Outlook, Data Entry, Process Improvement, Training, Contact Centers, Sales, Cross-functional Team..., Leadership, Mobile Devices
Education
Ashland University 2005 — 2006
Home January 2013 - Present
WOW Internet, Cable and Phone November 2007 - Present
WOW! Internet, Cable & Phone November 2007 - December 2012
WOW! Internet, Cable & Phone 2007 - 2011
Sprint Nextel 1999 - 2007
Nextel Communications 1999 - 2007
Skills
Wireless, Direct Sales, M2M, Telecommunications, Account Management, Customer Satisfaction, Sales, Sales Operations, Salesforce.com, Solution Selling, VoIP, Sales Process, Customer Retention, Managed Services, Unified Communications, Customer Experience, B2B, Selling, Cold Calling, Mobile Devices, Call Centers, Broadband, Telephony, Product Marketing, Strategic Partnerships, Product Management, Networking, Sales Management, Channel Partners, Cellular Communications, SaaS, Lead Generation, New Business Development, Team Leadership, CRM, Sales Presentations, Cross-functional Team..., Vendor Management, Forecasting, Business Development, Contract Negotiation, Competitive Analysis
Education
Central Michigan University 1966 — 1970
BS in Bus. Admin, Econ
Trinity Management August 2013 - Present
WOW! Internet, Cable & Phone August 2012 - August 2013
Knology April 2010 - August 2012
Knology January 2009 - March 2010
Charter Financial Corporation June 2002 - December 2008
ITC Holding Company November 2000 - May 2002
Powertel, Inc. June 1997 - November 2000
The Ayco Company, LP June 1995 - June 1997
Skills
Leadership, Product Development, Marketing, Forecasting, Financial Analysis, Mergers & Acquisitions, Telecommunications, Process Improvement, Budgets, Accounting, Strategic Planning, Financial Reporting, Cross-functional Team..., Call Centers, Team Building, Start-ups, Strategic Financial..., Financial Planning, Finance, Management, Strategy, Vendor Management, Product Management, Analysis, Consulting, Wireless, Business Analysis, Business Strategy, Contract Negotiation, Competitive Analysis
Education
University of Georgia - Terry College of Business 1994 — 1995
MBA, Finance
Auburn University, College of Business 1989 — 1993
BS, Accounting
WOW! Internet, Cable & Phone April 2015 - Present
WildBlue Communications / ViaSat May 2006 - April 2015
T-Mobile December 2003 - May 2006
Liberty Funds Group March 1996 - August 2003
Simmers Capital Management Corp. 1995 - 1996
Skills
SaaS, Customer Service, Financial Analysis, Start-ups, Mergers, Business Planning, Process Improvement, Call Center, CRM, Sales, Customer Retention, Business Analysis, Cross-functional Team..., Project Management, Team Leadership, Customer Satisfaction, Vendor Management, Leadership, Team Building, Customer Experience, Call Centers, Strategic Planning, Account Management, Management, Strategy, Program Management
Education
University of Colorado Denver 1998 — 2001
Master of Science, Finance
Baylor University 1989 — 1994
BBA, Management/Marketing
WOW! Internet, Cable & Phone June 2013 - Present
WOW! Internet, Cable & Phone January 2003 - June 2013
Digital Equipment Corporation June 1982 - September 2000
Skills
Troubleshooting, Unix, Telephony, Wireless, Direct Sales, Process Improvement, Training, Project Management, Call Center, Telecommunications, Networking, Customer Service, Software Development, Customer Retention, Customer Satisfaction, Team Leadership, Account Management, Linux, Security, Broadband, IP, VoIP, Network Security, Project Planning
Education
Colorado Technical University 2000 — 2003
ERP Analysts January 2015 - Present
WOW! Internet, Cable & Phone July 2013 - January 2015
WOW! Internet, Cable & Phone December 2010 - July 2013
SafeAuto Insurance Company June 2003 - December 2010
Marconi Medical Systems, Inc June 2001 - August 2001
Skills
Talent Planning, Talent Acquisition, Strategic Planning, Development and..., Rightsizing, Restructuring, Goal Setting, Management by Objectives, Performance Management, Succession Planning, Change Management, Employee Relations, Conflict Resolution, Problem Solving, Timely Decision Making, Hogan Assessments, EQi, Labor Relations, Human Resources, Leadership, Plannning, Management, Mergers & Acquisitions, Payroll, New Hire Orientations, Policy, Coaching, Onboarding, Employee Engagement, FMLA, Benefits Administration, Employee Benefits, Deferred Compensation, Organizational...
Education
Ashland University 2012 — 2016
Master of Business Administration (MBA), Human Resources Management/Strategic Management
University of Toledo
Bachelors, Business Management, Human Resources
WOW! Internet, Cable & Phone November 2013 - Present
WOW! Internet, Cable & Phone September 2013 - November 2013
WOW! Internet, Cable & Phone February 2011 - September 2013
Ryla and PRC of Alorica December 2009 - April 2012
PRC LLC October 2008 - December 2009
Murray CPA's February 2008 - March 2008
O'Phelan Attorney at Law January 2008 - February 2008
Builders (HR Works) October 2007 - November 2007
Avenue Baptist Church October 2005 - May 2007
SEL December 2002 - June 2004
Skills
Troubleshooting, Telecommunications, Call Centers, Customer Service, Sales, Databases, Hardware, Microsoft Office, Process Improvement, Time Management, Security, Training
Education
University of Hawai`i at Manoa 2004 — 2006
Bachelor of Arts, Journalism
Casper College 2000 — 2001
Computer Programming
WOW! Internet, Cable & Phone April 2012 - Present
Seneca Communications, LLC February 2000 - April 2009
Skills
Cisco Technologies, Firewalls, Data Center, Network Security, BGP, DNS, VPN, Network Design, Switches, Routing, TCP/IP, Network Administration
Education
Texas State Technical College Harlingen 1997 — 2000
Associate's Degree, Network Information Management
California Institute of the Arts 1996 — 1997
Theatre Lighting Design
WOW! Internet, Cable & Phone April 2015 - Present
WOW! Internet, Cable & Phone August 2013 - April 2015
InterCall August 2009 - July 2013
Knology November 2001 - August 2009
Knology November 2003 - August 2007
Intercall (Inview) March 2001 - November 2003
Skills
VoIP, Computer Network..., Broadband, Telephony, Wireless, Switches, Call Center, Network Design, Cisco Technologies, Microsoft Exchange, Ethernet, Troubleshooting, Technical Support, Unix, T1, Call Centers, Cloud Computing, Networking, Servers
Education
Southern Union State Community College 1997 — 2005
A.S., Academics
Colorado Technical University-Online
Comcast Corporation 2005 - Present
WOW! Internet, Cable & Phone 2004 - 2005
Charter Communications 2001 - 2002
High Speed Access Corp 2000 - 2001
Standard & Poor's 1990 - 2000
Skills
Vendor Management, Telephony, Workforce Management, VoIP, Call Centers, Call Center, Broadband, Product Management, Telecommunications, Cross-functional Team..., Program Management, Management, Project Management, Customer Experience, Process Improvement, CRM, Customer Retention, Integration, Customer Satisfaction, Operations Management, Strategic Partnerships, Outsourcing, Service Delivery, Mobile Devices, Wireless, IP, Salesforce.com, Troubleshooting, Solution Selling, Team Leadership, Team Management, Leadership, VOD, Networking, Account Management, Data Center, IVR, Managed Services, Business Process..., Strategy, IPTV, Cloud Computing
Education
Colorado State University 1986 — 1990
BA, Finance
WorldVentures August 2013 - Present
WOW! Internet, Cable & Phone June 2015 - August 2015
Guardian Protection Services March 2015 - June 2015
Cox Communications January 2011 - September 2014
Guardian Protection Services July 2010 - January 2011
Filter Fresh Office Coffee Services July 2009 - July 2010
Time Warner Cable April 1997 - July 2009
California Tanning Center January 1995 - April 1997
Body By Matt January 1987 - January 1995
Skills
Sales, Direct Sales, Social Media Marketing, Customer Service, Leadership, Team Building, Account Management, Entrepreneurship, Telecommunications, Strategic Planning, Team Leadership, Training, Sales Operations, Cold Calling, Relationship Marketing, Coaching, Marketing Strategy, PowerPoint, Leadership Development, Public Speaking, Networking, Lead Generation, Network Marketing..., Personal Development, Inspiring People, Bodybuilding, Nutrition, Self Help, Sales & Marketing..., Highly motivated..., Personal Training, Going the Extra Mile, Performance Management, Sales Motivation, Exceed Sales Goals, Cold Calling Experience, Project Management, Project Planning, Personnel Supervision, Sales Promotion, Communication, Travel, Fun, Energy, Facebook Marketing, Leisure Travel, Vacation, Tourism, Linkedin Marketing
Education
Cuyahoga Community College 1990 — 1993
Associate of Arts (A.A.), Communication, General
West Technical High School 1982 — 1985
Diploma
WOW! Internet, Cable & Phone July 2012 - Present
Davenport Evans Hurwitz & Smith LLP November 2009 - July 2012
Knology, Inc. November 2006 - December 2009
United States Department of Justice - United States Attorney's Office, District of South Dakota October 2002 - November 2006
Qwest Communications August 1994 - August 2002
Qwest/US WEST 1994 - 2002
United States District Court for the Northern District of Iowa June 1992 - July 1994
Skills
Litigation, Commercial Litigation, Compliance, Legal Writing, Telecommunications, Corporate Governance, Civil Litigation, Legal Advice, Legal Compliance
Education
Auburn University 2008 — 2010
MBA, Business
The University of South Dakota School of Law 1989 — 1992
JD, Law
The University of South Dakota 1987 — 1989
BS, Criminal Justice
Iowa State University 1984 — 1987
Business
Motorola Solutions September 2006 - Present
AT&T Managed IP Services 2008 - 2010
Motorola 2005 - 2006
WOW! Internet, Cable & Phone 2002 - 2004
MCI Worldcom 2000 - 2002
IBM / AT&T Global Network Services 1999 - 2000
Ameritech 1998 - 1999
Skills
Network Security, Routing, Computer Forensics, Splunk, VMware, ArcSight, McAfee, VirtualBox, TCP/IP protocols, Metasploit, Backtrack, SEP, Cisco Routers / Switches, WIPS AirDefense, IBM SiteProtector, WireShark, TCP Dump, Malware Analysis, Reverse Engineering..., Security Log analysis, Incident handling, FireEye, WildFire, APT, FTK, BigFix, NMAP, Nessus, IDA Pro, OllyDbg, Encase, Volatility, Process monitor, Cuckoo sandbox, Process Explorer, Airckrack-ng, John the Ripper, ADSP
Education
DeVry University 1997 — 2000
Bachelor's Degree, Telecommunications Management
Ross Environmental Services 2013 - Present
WOW! Internet, Cable & Phone 2009 - 2013
Babin Building Solutions 2007 - 2009
Education
Ashland University 2010 — 2011
Master of Business Administration - Executive Management, Human Resource Management
Ashland University 2003 — 2007
Bachelor of Science Business Administration, Marketing, Recreational Ministry/Leadership
WOW! Internet, Cable & Phone June 2013 - Present
WOW! Internet, Cable & Phone March 2011 - May 2013
Cox Communications December 2004 - March 2011
Cox Communications 2003 - 2005
HorizonUSA May 1998 - June 2000
Insight 1997 - 1998
Skills
Network Architecture, IP, DOCSIS, Network Engineering, Broadband, VoIP, Telecommunications, Network Design, Ethernet, Wireless, DWDM, VOD, Telephony, Fiber Optics, MPLS, Routing
Education
University of Nevada-Las Vegas - College of Business 2009 — 2010
MBA, Business Management
University of Nevada Las Vegas Lee Business School 2000 — 2002
BS, Management Informations Systems
Arizona State University 1996 — 1998
Computer Engineering
National Coatings and Supplies/Grinstead Group, Inc. April 2012 - Present
WOW! Internet, Cable & Phone February 2010 - April 2012
Sherwin Williams October 1999 - March 2008
Skills
Telecommunications, VoIP, Call Center, Troubleshooting, Telephony, Customer Service, Broadband, Sales Management, Team Building, Strategic Planning, Marketing Strategy, Vendor Management, Microsoft Excel, New Business Development, Business Process..., Lean Operations, Six Sigma
Education
Cuyahoga Community College 2008 — 2010
Business Administration, Management and Operations, 3.56
Aveta Business Solutions 2009 — 2009
Six Sigma Greenbelt Certification, Lean Six Sigma
Virtual Sprout July 2014 - Present
COSI - Center of Science and Industry 2011 - Present
Bluemile Inc. July 2003 - Present
WOW! Internet, Cable & Phone September 2013 - June 2014
Instant Workplace 2003 - 2006
Acendex 2001 - 2003
Dell Computer 2000 - 2001
Limited Brands 1999 - 2001
Bank One 1998 - 1999
Skills
Executive Management, Executive Coaching, Network Architecture, Corporate Finance, Business Strategy, Information Technology, Strategic Planning, IT Strategy, Global Business..., Mergers, Aquisition, M&A experience, Acquisition Integration, Technology Integration, Coaching, Operations Management, Wireless, Mergers & Acquisitions, New Business Development, Outsourcing, Networking, IT Management, VoIP, Business Development, Cisco Technologies, Disaster Recovery, Vendor Management, Cloud Computing, Telecommunications, Data Center, Leadership, Virtualization, Storage Area Networks, Business Continuity, Infrastructure, Co-location, Security, Strategy, Solution Selling, Storage, SaaS, Managed Services
Education
Denison University
WOW! Internet, Cable & Phone August 2014 - Present
Education
American Public University System 2008 — 2010
MA Transportation and Logistics Management
Georgia Southern University 2000 — 2006
BS Broadcasting, Communications
WOW! Internet, Cable & Phone July 2013 - January 2014
World IT Solutions October 2012 - March 2013
Centura College February 2011 - October 2012
Scientific Research Corporation August 2009 - September 2010
U.S. Air Force September 2006 - August 2009
U.S. Air Force September 2002 - September 2006
U.S. Air Force December 1999 - September 2002
U.S. Air Force December 1996 - December 1999
United States Air Force December 1986 - December 1996
Skills
Administrative..., Microsoft Office, Troubleshooting, Employee Training, Time Management, Human Resources, Networking, Analysis, Security Clearance, Visio, Windows, Security, Training, Information Assurance, Microsoft Word, Access, Outlook, SIGINT, Integration, Budgets, Computer Hardware
Education
Centura College-Newport News 2011 — 2012
Associate of Science, Computer Network Management, A / GPA 4.0
Strayer University (DC) 2006 — 2010
B.A., Information Systems Management and Homeland Security
Community College of the Air Force, Misawa, Japan 1994 — 1996
A.A., Communications Applications Technology
WOW! Internet, Cable & Phone October 2014 - Present
Catamaran October 2013 - October 2014
SXC Health Solutions October 2001 - October 2013
Skills
VMware, Cisco UCS, NetApp, Citrix, IBM Servers, IBM Tivoli, Dell PowerEdge Servers, vSphere, Windows Server, Virtualization, VMware ESX, Blackberry Enterprise..., Data Center, Storage Area Networks, SCCM, SAN, Cloud Computing, Integration, Disaster Recovery, Vendor Management, Servers, Visio, Process Improvement, Project Management, Troubleshooting, IT Management
Education
DeVry University-Illinois 1998 — 2001
Bachelor's degree, Computer and Information Sciences and Support Services
WOW! Internet, Cable & Phone December 2013 - Present
Vantiv July 2012 - December 2013
Earthlink Business September 2009 - June 2012
Education
Florida Institute of Technology 2013 — 2015
Master's degree, Logistics, Materials, and Supply Chain Management, 4.0
Athens State University 1998 — 2000
Administration, Business
WOW! Internet, Cable & Phone 2000 - Present
Howard & Howard February 1992 - 1998
Dow Corning June 1978 - April 1984
Skills
Telephone Skills, Outlook, Customer Service, Administration, PowerPoint
Education
Delta College 1979 — 1981
Associates Degree, Office Management
Rose Brooks Center Inc. October 2014 - Present
Sacred Arts Choral, Central Baptist Theological Seminary January 2014 - Present
Juls Creative Photography March 2008 - Present
Unity Church of Overland Park March 2011 - December 2012
WOW! Internet, Cable & Phone June 2003 - December 2006
Self-employed private tutor September 1999 - September 2000
Skills
Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Microsoft Word, Outlook, Budgets, Windows, Research, Negotiation, Photoshop, Strategic Planning, Non-profits, Public Speaking, Team Leadership, Team Building, Event Planning, Project Management, Coaching, Social Media, Community Outreach, Management, Nonprofits, Social Networking, Teaching, Photography, Volunteer Management
Education
Johnson County Community College 2008 — 2009
Adult and Continuing Education
Concordia University-Ann Arbor 1998 — 2000
Education
X-IO Technologies June 2014 - Present
X-IO Storage January 2014 - June 2014
X-IO Storage April 2012 - January 2014
The Game Domain, LLC January 2010 - April 2012
Hewlett-Packard March 2005 - January 2010
WOW! Internet, Cable & Phone May 2004 - March 2005
Lexmark October 2000 - January 2002
Lexmark October 1997 - October 2000
Skills
Account Management, Excel, Siebel, Technical Writing, Pre-sales Technical..., Post-sales Technical..., Computer Hardware, Team Management, Sales Operations, Sales Process, Sales, Salesforce.com, Solution Selling, Microsoft Excel, Customer Satisfaction, Business Development, Management, Pre-sales, Team Building, Analysis, Cloud Computing, Channel Partners, SaaS, Enterprise Software, Direct Sales
Education
Auburn University 2001 — 2004
University of Kentucky 1997 — 1999
WOW! Internet, Cable & Phone July 2013 - Present
Corinthian Colleges - Everest University Online November 2012 - July 2013
Corinthian Colleges - Everest University Online October 2011 - December 2012
Corinthian Colleges - Everest University Online May 2010 - October 2011
Walgreens February 2010 - May 2010
Walgreens January 2009 - February 2010
Nordstrom April 2006 - November 2008
Saks Fifth Avenue 2004 - 2006
Skills
Staff Development, Career Counseling, Adult Education, Student Financial Aid, Resume Writing, Higher Education, Enrollment Management, Leadership Development, Team Building, College Recruiting, Coaching, Leadership, Career Development, Retaining Customers, Interviews, Student Recruiting, Student Loans, Student Affairs, CampusVue, Admissions, Educational Leadership, E-Learning, Campus, Academic Administration, Student Development, Academic Advising, Training, Instructional Design, Customer Retention
Education
California Southern University 2008 — 2014
DBA
Marylhurst University 2005 — 2008
MBA
Brigham Young University 1999 — 2004
BA, Communications: Marketing/Advertising
Charter Communications May 2015 - Present
WOW! Internet, Cable & Phone April 2014 - May 2015
Media Audits International April 2011 - April 2014
Comcast Cable January 1997 - March 2010
Skills
Forecasting, Financial Reporting, Accounting, Telecommunications, Internal Controls, Sarbanes-Oxley Act, Sarbanes-Oxley, Financial Analysis, Process Improvement, Variance Analysis
Education
Arizona State University 1982 — 1986
BS, Accounting
WOW! Internet, Cable & Phone February 2013 - Present
The Wendy's Company March 2011 - February 2013
Colorado Technical University June 2006 - September 2008
Skills
Microsoft Office, Customer Service, Sales Management, Account Management, Product Management, Solution Selling, New Business Development, Computer Hardware, Storage, Cloud Computing, Project Management, Windows, Management, Sales, Product Marketing
Education
Community College of Aurora 2009 — 2010
WOW! Internet, Cable & Phone September 2013 - Present
Knology January 1990 - Present
Skills
VoIP, Call Centers, Wireless, Troubleshooting, IP, Fiber Optics, Computer Network..., Cabling, Team Building, Budgets, Network Design, Ethernet, Leadership, Management
Education
Southern Union State Community College 1972 — 1973
Auburn University 1971 — 1973
WOW! Internet, Cable & Phone May 2013 - Present
The Hangar teen center August 2011 - August 2012
Skills
Help Desk Support, Troubleshooting, Networking, Cisco Technologies, Technical Support, Network Administration, Computer Hardware, Windows 7, TCP/IP, Switches, Customer Service, Project Management
Education
Arapahoe Community College 2012 — 2013
CCNA ( Cisco certified network associate), Information Technology
Vertafore June 2014 - Present
WOW! Internet, Cable & Phone August 2012 - June 2014
NCR Corporation February 2012 - August 2012
NCR Corporation January 2007 - February 2012
Skills
Information Technology, Linux, Mobile Devices, Windows, Windows Mobile, Operating Systems, System Administration, Troubleshooting, Switches, Routers, Windows 7, Firewalls, Network Administration, Cisco Technologies, Network Security, Wireless Networking, Laptops, Software Installation, VPN, Technical Support, Computer Hardware, DHCP, Hardware, Servers, Computer Repair, Help Desk Support, Windows XP, A+ Certified, Remote Desktop, Customer Service, Call Centers, Windows Server, Microsoft Office, Active Directory, Software Documentation, SQL, Customer Satisfaction, Telecommunications, Team Leadership, VMware, Microsoft SQL Server, Networking, Telephony, VoIP
Education
Midlands Technical College 2005 — 2007
Computer and Information Sciences, General
Brevard College 2004 — 2005
Music Education
Irmo High School 2000 — 2004
Diploma
WOW! Internet, Cable & Phone June 2012 - Present
bhn and twc December 1992 - March 2006
Skills
Direct Sales, Sales, Customer Retention, VoIP, Sales Process, Solution Selling, Sales Operations, Telecommunications, Call Centers, Account Management, Salesforce.com
Education
saint petersburg college 2010 — 2014
Bachelor of Science (BS), management and organizational leadership
Bennett College for Women 1973 — 1974
Bachelor's degree, Business Administration and Management, General
Bennett College for Women / Georgia State University / Saint Petersburg College 1972 — 1973
Associate of Arts (A.A.) / 4 years-Management & Organizational Leadership-4 classes to complete BS, Management/Leadership
WOW! Internet, Cable & Phone February 2014 - October 2014
Bracco, Spezia & Starz Restaurants March 2012 - January 2014
Bracco Restaurant May 2009 - March 2012
Macerich July 2010 - December 2011
Skills
Marketing, Customer Service, Community Management, Microsoft Office, Microsoft Word, Microsoft Excel, Social Media, Event Planning, Facebook, Social Networking, Social Media Marketing, Public Relations, Public Speaking, Event Management, Community Outreach, Fundraising, Editing, PowerPoint, Research, Adobe, Photoshop, Illustrator, Budgets, InDesign
Education
Dakota State University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Dakota State University
Bachelor of Business Administration (B.B.A.), Management and Marketing
WOW! Internet, Cable & Phone May 2014 - Present
The Salvation Army 2010 - 2012
Honeywell Technology Solutions, Inc. July 2008 - March 2010
Terracon (WPC Envrionmental Engineering) June 2004 - June 2008
TEKsystems March 2004 - May 2004
United States Army June 1999 - November 2003
Skills
Switches, Networking, Cisco Routers, System Deployment, Troubleshooting, Active Directory, Windows Server, VPN, TCP/IP, Microsoft Exchange..., Windows Server..., XHTML, CSS, Cisco CCNA Security, VoIP, Windows 8
Education
Augusta Technical College 2012 — 2013
Associate's Degree, Networking Specialist
Anderson College 1992 — 1996
Bachelor's Degree, General Studio
WOW! Internet, Cable & Phone September 2012 - December 2014
Sitel 2012 - 2014
Skills
Customer Service, Technical Support, Problem Solving, Team Leadership, Mathematics
Education
Bevill State Community College 2009 — 2011
secondary mathematics education
WOW! Internet, Cable & Phone September 2013 - January 2015
Skills
Customer Service, Technical Support, History, Museums, Customer Satisfaction, Customer Relations, Social Media
Education
Towson University 2015 — 2017
Bachelor's Degree, History, Junior
Shepherd University 2011 — 2013
Bachelor's Degree, History
Anne Arundel Community College 2010 — 2011
General Studies
Severna Park High School 2006 — 2010
High School, General Studies
WOW! Internet, Cable & Phone assistant managerShellFebruary 2009 - June 2013
Education
Beechcroft high school 2006 — 2009
High school diploma
Columbus State Community College
working on Associate Degree, Accounting