Cingular Wireless (formerly AT&T Wireless)
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Cingular Wireless (formerly AT&T Wireless) Employees
AT&T Mobility (formerly AT&T Wireless) September 2006 - December 2013
Cingular Wireless (formerly Cellular One) December 2005 - September 2006
Cingular Wireless (formerly AT&T Wireless) January 2004 - December 2005
Cingular Wireless April 2002 - September 2002
Skills
Microsoft Excel, Customer Service, Microsoft Office, PowerPoint, Sales, Management, Operations Management, Team Building, Leadership, Training, Teamwork, Team Leadership, Customer Satisfaction, Research, Leadership Development, Troubleshooting, Customer Retention, Customer Relations, Problem Solving, Escalation Resolution, Employee Relations, Microsoft Word, English, Coaching
Education
University of Phoenix 2014 — 2016
Master's Degree, Master of Art in Education/ Adult Learning and Training.
University of Phoenix 2009 — 2013
Bachelor's Degree, Business Administration and Management, General & H/R Management
AT&T Mobility November 2005 - Present
Cingular Wireless (formerly AT&T Wireless) May 1997 - May 2005
AT&T (formerly Metrocel Cellular) 1991 - 1997
AT&T (formerly Metrocel Cellular) 1987 - 1991
U.S. Telecom, Inc. 1984 - 1987
Skills
Contract Management, Procurement, Six Sigma, Microsoft Office, Wireless, Supply Chain, Reverse Logistics, Vendor Management, Metrics, Supply Chain Management, Mobile Devices, Quality Assurance, Software Documentation, Operations Management, Outsourcing, Customer Satisfaction, Business Process..., Purchasing, Contract Negotiation, Program Management, Team Building, Inventory Management, Team Leadership, Telecommunications, Product Management, Process Improvement, Project Planning, Strategic Planning, Project Management, Management, Cellular Communications, Change Management, Cross-functional Team..., Logistics, Business Strategy, Negotiation, System Deployment, Leadership, Forecasting, Strategic Sourcing, Call Centers, Networking, Sales Operations
Education
Brookhaven Community College 2004 — 2012
Associates of Science, General Studies
Vonage June 2009 - Present
AIG November 2005 - June 2009
Cingular Wireless December 2004 - November 2005
Cingular Wireless (Formerly AT&T Wireless) January 2002 - December 2004
AT&T Wireless - Fixed Wireless Broadband Services May 2000 - December 2002
AT&T - WorldNet Service March 1997 - April 2000
AT&T February 1993 - February 1997
Skills
Call Center, Business Process..., Program Management, Business Intelligence, Contract Negotiation, Financial Analysis, Customer Experience, Operations Management, CRM, Business Strategy, Leadership, Financial Services, Call Centers, Customer Retention, Large Scale Change..., Management, Outsourcing, Process Improvement, Strategy, B2B, BPO, Budgets, Business Analysis, Business Development, Business Process..., Cross-functional Team..., Customer Service, Enterprise Software, Executive Management, Product Management, Professional Services, Business Relationship..., Start-ups, Strategic Partnerships, Team Management, Telecommunications, Vendor Management, Project Management, Wireless
Education
Rutgers - Graduate School of Management
MBA
The College of New Jersey
BS
AT&T January 2005 - Present
Cingular Wireless (formerly AT&T Wireless) January 2002 - January 2005
AT&T Wireless January 1998 - January 2002
Skills
IT Operations, IT Service Management, Telecommunications, Project Management, Project Planning, Business Process..., Business Requirements, Process Improvement, Microsoft Office, Integration, Six Sigma, ITIL Certified, Wireless, Mobile Communications, Mobile Technology, Data Center, Call Center, Customer Service, Customer Satisfaction
Education
Everett Community College
Expedia March 2012 - Present
Expedia June 2011 - March 2012
Expedia February 2008 - May 2011
Expedia Inc. November 2006 - February 2008
Expedia Inc. December 2005 - October 2006
Cingular Wireless (formerly AT&T Wireless) March 2000 - December 2005
LeBlanc Communications (contract to AT&T Wireless) May 1999 - March 2000
Skills
Call Center, Offshoring, PMO, Project Management, Vendor Management, International Business, Global Sourcing, Global Operations, Strategic Planning, Customer Loyalty, Customer Engagement, Operations Management, Program Management, Call Centers, Customer Experience, Strategy, Brand Loyalty, Software Project..., Management, New Business Development, Telecommunications, Cross-functional Team..., E-commerce, Integration
Education
University of Phoenix 1999 — 2004
Bachelor's, Business Management
British Columbia Institute of Technology 1991 — 1994
Associate's, Electronics Telecommunications
CitizenHawk July 2008 - November 2013
Ambassadors May 2007 - March 2008
Ambassadors International May 2007 - March 2008
White Cap Construction Supply October 2006 - May 2007
White Cap Construction Supply October 2006 - May 2007
Cingular Wireless (formerly AT&T Wireless) July 2003 - April 2005
Nordstrom April 1999 - April 2003
Computer Museum of Boston & Other non-profits May 1996 - April 1999
Kinkos Graphics Corp July 1993 - April 1996
Kinko's 1993 - 1996
Education
California State University-Northridge 1987 — 1990
Bachelor of Business Administration (BBA), Accounting
Wargaming Seattle October 2013 - Present
Microsoft Corporation June 2010 - Present
Gas Powered Games May 2007 - June 2010
Screenlife, Llc July 2005 - May 2007
Cingular Wireless (formerly AT&T Wireless) September 1998 - July 2005
Gouch Financial July 1995 - August 1998
Tullett & Tokyo Forex May 1992 - June 1995
Skills
Distributed Systems, System Architecture, Machine Learning, People Management, Application Design, Multiplayer, Gameplay, Real Time, Online Gaming, Game Mechanics, Game Development, Network Engineering, Game Design
Education
University of Washington 1999 — 2001
BA, Anthropology
Saint Bonaventure University 1988 — 1992
AT&T November 2012 - Present
AT&T Mobility 2011 - October 2012
Clearwire April 2010 - October 2010
Comverse March 2009 - February 2010
Comverse February 2006 - March 2009
Cingular Wireless (formerly AT&T Wireless) 2004 - 2005
Cingular Wireless (formerly AT&T Wireless) 2003 - 2004
AT&T Wireless Services 2000 - 2003
AT&T Wireless Services 1997 - 2000
GTE - Network Management Organization 1993 - 1997
Skills
Integration, Program Management, Cross-functional Team..., GSM, Business Intelligence, 3G, Management, Telecommunications, Wireless, Account Management, Mobile Devices, Product Management, Leadership, Mobile Technology, Testing, 4G, Go-to-market Strategy, Vendor Management, Cellular Communications, Mobile Communications, SIP, System Deployment, Product Development, IP, Strategy, VoIP, PMP, Product Marketing
Education
University of Manitoba
MSc
Telecommunications Systems Inc November 2012 - Present
AT&T June 2008 - November 2012
Cingular Wireless April 2006 - June 2008
Cingular Wireless (formerly AT&T Wireless) 2003 - 2006
At&T wireless 2000 - 2003
AT&T Wireless 1999 - 2000
AT&T Wireless 1998 - 1999
Skills
Call Center, Change Management, Capacity Planning, Network Security, Process Engineering, Negotiation, Sarbanes-Oxley, Voice & Data Convergence, Vendor Management, Telecommunications, Data Center, Program Management, Wireless, Strategy, Disaster Recovery, Servers, Network Architecture, Integration, Cloud Computing, Call Centers, Network Engineering, Enterprise Architecture, Networking, IT Management, ITIL, System Deployment, Security, IT Strategy, Network Design, IT Operations, Management, DNS, Business Process
Education
Drew University 1981 — 1983
King's College 1977 — 1981
BA
Independent Consultant August 2005 - Present
Open Text 2008 - 2009
Open Text (formerly Captaris) 2008 - 2009
Captaris 2008 - 2008
AT&T Wireless December 2003 - April 2005
Cingular Wireless (formerly AT&T Wireless) 2003 - 2005
Trendwest Resorts November 2000 - April 2003
VoiceStream Wireless 1995 - 1997
Skills
Accounting, General Ledger, Auditing, Financial Analysis, Access, Management, Visio, Leadership, Start-ups, Project Management, Finance, Human Resources, Financial Statements, Mergers & Acquisitions, Cash Management, Business Strategy, Sarbanes-Oxley, Banking, Bank Reconciliation, Microsoft Word
Education
University of Phoenix 2003 — 2005
MBA, Technology
Central Washington University 1979 — 1984
BS, Accounting and Finance
University of Phoenix
T-Mobile USA July 2012 - Present
T-Mobile May 2010 - January 2012
T-Mobile USA July 2008 - May 2010
T-Mobile January 2006 - July 2008
Cingular Wireless (Formerly AT&T Wireless) August 2003 - December 2005
AT&T Wireless October 2002 - August 2003
Skills
Deferred Compensation, Payroll, Pay, Employee Management, HRIS, Benefits Administration, Employee Benefits, Ceridian, Kronos, PeopleSoft, Employee Relations, ADP Payroll, Onboarding, Human Resources, Union, Vendor Management, Program Management, HR Policies, Training, Personnel Management, Process Improvement, Change Management, Management, Leadership
Education
UMUC Graduate School of Technology and Management
Master of Science in Management, Human Resource Specialty
University of Maryland University College
BS, Technology Management
Sprint January 2012 - Present
MarketSource Corporation April 2008 - January 2012
Cingular Wireless (formerly AT&T Wireless) 2001 - 2007
AT&T Wireless 1997 - 2001
Skills
Salesforce.com, Sales Operations, Account Management, Product Management, CRM, Selling, Telecommunications, Wireless, Management, Sales, Sales Process, Business Development, Customer Satisfaction, Customer Retention, Strategy, Training, Lead Generation, Leadership, Recruiting
Education
University of North Carolina at Asheville
BS, Business Administration-Management