Great Lakes Higher Education
Industry: Non profit corporation
DescriptionGreat Lakes Higher Education Corporation was one of the largest student loan providers and guarantors in the United States. Headquartered in Madison, Wisconsin, the corporation is non-profit. Tax ID: 39-1090394 Customer service: 1 (800) 236-4300 Headquarters: Madison, WI Parent organization: Nelnet Founded: 1967 Subsidiary: Great Lakes Higher Education Guaranty Corporation
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Great Lakes Higher Education Employees
Employee
Years
Job
Industry
felicia butler felicia butler's Great Lakes Higher Education Experience 2008 - Present
Job Human Services
Industry Nonprofit Organization Management
Experience
Care Wisconsin May 2014 - Present
Great Lakes Higher Education 2008 - Present
Sitel April 2005 - February 2008
R.F.D.F. Inc May 2001 - July 2005
Skills
Team Leadership, Leadership Development, Youth Leadership, Cultural Diversity, Strategic Planning, Crisis Communications, Community Outreach, Intercultural..., Interpersonal Skill, Community Development, Client Liaison, Public Speaking
Education
University of Phoenix 2012 — 2014
Bachelor's degree, Human Resources Management and Services
University of Phoenix 2010 — 2012
Associate of Science (A.S.), Business Administration and Management, General
Care Wisconsin May 2014 - Present
Great Lakes Higher Education 2008 - Present
Sitel April 2005 - February 2008
R.F.D.F. Inc May 2001 - July 2005
Skills
Team Leadership, Leadership Development, Youth Leadership, Cultural Diversity, Strategic Planning, Crisis Communications, Community Outreach, Intercultural..., Interpersonal Skill, Community Development, Client Liaison, Public Speaking
Education
University of Phoenix 2012 — 2014
Bachelor's degree, Human Resources Management and Services
University of Phoenix 2010 — 2012
Associate of Science (A.S.), Business Administration and Management, General
Genevieve Masterson Genevieve Masterson's Great Lakes Higher Education Experience February 2008 - January 2009
Job Lilla Rose Independent Consultant
Industry Human Resources
Experience
Lilla Rose August 2015 - Present
Waller Truck Inc. July 2014 - September 2014
National Marketing Resources April 2009 - July 2014
Great Lakes Higher Education February 2008 - January 2009
Missouri Secretary of State July 2006 - January 2008
Skills
Microsoft Office, ADP Payroll, Writing, Human Resources, Recruiting, Benefits Administration, PowerPoint, Call Centers, Payroll
Education
University of Missouri-Columbia 2004 — 2005
Bachelor of Arts (B.A.), English Language and Literature/Letters
University of Evansville 2001 — 2003
English Language and Literature, General
Lilla Rose August 2015 - Present
Waller Truck Inc. July 2014 - September 2014
National Marketing Resources April 2009 - July 2014
Great Lakes Higher Education February 2008 - January 2009
Missouri Secretary of State July 2006 - January 2008
Skills
Microsoft Office, ADP Payroll, Writing, Human Resources, Recruiting, Benefits Administration, PowerPoint, Call Centers, Payroll
Education
University of Missouri-Columbia 2004 — 2005
Bachelor of Arts (B.A.), English Language and Literature/Letters
University of Evansville 2001 — 2003
English Language and Literature, General
Paul Lanhart Paul Lanhart's Great Lakes Higher Education Experience 1999 - 2002
Job Owner, roaringcat.com
Industry Information Services
Experience
roaringcat.com February 2005 - Present
Evergreen Community Church 2002 - Present
Great Lakes Higher Education 1999 - 2002
Skills
Website Development, website hosting, Networking
Education
University of Minnesota Duluth 1979 — 1983
roaringcat.com February 2005 - Present
Evergreen Community Church 2002 - Present
Great Lakes Higher Education 1999 - 2002
Skills
Website Development, website hosting, Networking
Education
University of Minnesota Duluth 1979 — 1983
Daphne Brinkerhoff Daphne Brinkerhoff's Great Lakes Higher Education Experience May 2009 - August 2009
Job Programmer at LSS Data Systems
Industry Computer Software
Experience
LSS Data Systems June 2010 - Present
Great Lakes Higher Education May 2009 - August 2009
Kelly Services January 2006 - August 2007
Charter Communications November 2005 - January 2006
Critical Insights June 2001 - July 2005
Critical Insights June 2000 - June 2001
Education
University of Wisconsin-Eau Claire 2007 — 2010
BA, Software Engineering
University of Maine 1991 — 1997
BA, English
LSS Data Systems June 2010 - Present
Great Lakes Higher Education May 2009 - August 2009
Kelly Services January 2006 - August 2007
Charter Communications November 2005 - January 2006
Critical Insights June 2001 - July 2005
Critical Insights June 2000 - June 2001
Education
University of Wisconsin-Eau Claire 2007 — 2010
BA, Software Engineering
University of Maine 1991 — 1997
BA, English
Jake Jakubowski Jake Jakubowski's Great Lakes Higher Education Experience February 2001 - Present
Job Sr. Network Engineer at Great Lakes Higher Education
Industry Financial Services
Experience
Great Lakes Higher Education February 2001 - Present
Herzing University January 2004 - December 2004
Summit Credit Union August 1994 - February 2001
Holstein Paper Company August 1988 - June 1994
Skills
Cisco Technologies, Disaster Recovery, WebSphere Application..., Checkpoint, Linux, Data Center, Windows Server, Microsoft Exchange, VMware, Routers, Apache, Security, VPN, Firewalls, Management, Project Management, Active Directory, JavaScript, Visio, Leadership, Information Technology, Customer Service, SQL
Education
Towson University
Great Lakes Higher Education February 2001 - Present
Herzing University January 2004 - December 2004
Summit Credit Union August 1994 - February 2001
Holstein Paper Company August 1988 - June 1994
Skills
Cisco Technologies, Disaster Recovery, WebSphere Application..., Checkpoint, Linux, Data Center, Windows Server, Microsoft Exchange, VMware, Routers, Apache, Security, VPN, Firewalls, Management, Project Management, Active Directory, JavaScript, Visio, Leadership, Information Technology, Customer Service, SQL
Education
Towson University
Steven Storck Steven Storck's Great Lakes Higher Education Experience February 2009 - June 2012
Job Senior Tax Analyst at TMobile
Industry Accounting
Experience
T-Mobile February 2013 - Present
Kerry Flavors and Ingredients (LTE) October 2012 - January 2013
Great Lakes Higher Education February 2009 - June 2012
CDW July 2006 - January 2009
General Electric Healthcare Financial Services January 2006 - July 2006
Telephone and Data Systems™ (TDS™) January 2001 - December 2005
Grant Thornton LLP August 1999 - December 2000
Skills
Microsoft Office, Oracle Applications, Sales Tax, Corporate Tax, Property Tax, Apportionment, Six Sigma, Tax Returns, Journal Entries, Income Tax, Management, Auditing, Tax, Sales & Use Tax, Accounting
Education
University of Wisconsin-Madison 1975 — 1980
Bachelor of Business Administration (B.B.A.), Accounting and Finance
University of Wisconsin-Milwaukee 2002 — 2003
Graduate Certificate in State and Local Tax, Taxation
University of Houston 1984 — 1984
Oil and Gas Accounting, Accounting
T-Mobile February 2013 - Present
Kerry Flavors and Ingredients (LTE) October 2012 - January 2013
Great Lakes Higher Education February 2009 - June 2012
CDW July 2006 - January 2009
General Electric Healthcare Financial Services January 2006 - July 2006
Telephone and Data Systems™ (TDS™) January 2001 - December 2005
Grant Thornton LLP August 1999 - December 2000
Skills
Microsoft Office, Oracle Applications, Sales Tax, Corporate Tax, Property Tax, Apportionment, Six Sigma, Tax Returns, Journal Entries, Income Tax, Management, Auditing, Tax, Sales & Use Tax, Accounting
Education
University of Wisconsin-Madison 1975 — 1980
Bachelor of Business Administration (B.B.A.), Accounting and Finance
University of Wisconsin-Milwaukee 2002 — 2003
Graduate Certificate in State and Local Tax, Taxation
University of Houston 1984 — 1984
Oil and Gas Accounting, Accounting
Carlos Vilanova Carlos Vilanova's Great Lakes Higher Education Experience March 1994 - October 1998
Job Market Project Leader, at Iron Mountain
Industry Information Technology and Services
Experience
Iron Mountain April 2008 - Present
Iron Mountain January 2007 - April 2008
Iron Mountain June 2003 - January 2007
Transworld Systems March 2003 - June 2003
OSI Group (Consulting - Outsourcing - Innovation) November 1998 - March 2003
Great Lakes Higher Education March 1994 - October 1998
Skills
Records Management, Business Process..., Customer Service, Process Improvement, Document Imaging, Project Management, Change Management, Call Centers, Operations Management, Cross-functional Team..., Microsoft Office, Project Planning, Information Management, Operational Excellence, Business Analysis, Kofax, Performance Management, Technical Analysis, Reporting & Analysis, Customer Relations, Customer Loyalty, Problem Solving, Project Execution, Bilingual, SharePoint, Management, Leadership, Program Management, Account Management, Start-ups
Education
University of Wisconsin-Madison 1993 — 1996
University of Puerto Rico 1989 — 1993
Iron Mountain April 2008 - Present
Iron Mountain January 2007 - April 2008
Iron Mountain June 2003 - January 2007
Transworld Systems March 2003 - June 2003
OSI Group (Consulting - Outsourcing - Innovation) November 1998 - March 2003
Great Lakes Higher Education March 1994 - October 1998
Skills
Records Management, Business Process..., Customer Service, Process Improvement, Document Imaging, Project Management, Change Management, Call Centers, Operations Management, Cross-functional Team..., Microsoft Office, Project Planning, Information Management, Operational Excellence, Business Analysis, Kofax, Performance Management, Technical Analysis, Reporting & Analysis, Customer Relations, Customer Loyalty, Problem Solving, Project Execution, Bilingual, SharePoint, Management, Leadership, Program Management, Account Management, Start-ups
Education
University of Wisconsin-Madison 1993 — 1996
University of Puerto Rico 1989 — 1993
Scott Strecker Scott Strecker's Great Lakes Higher Education Experience February 2009 - Present
Job Senior Programmer / Analyst at Great Lakes Higher Education
Industry Computer Software
Experience
Great Lakes Higher Education February 2009 - Present
SGI April 1990 - December 2008
Cray Research 1990 - 1996
Sperry Univac December 1985 - April 1990
Skills
Linux, Unix, XML, Eclipse, Java, Perl, Shell Scripting, Troubleshooting, SDLC
Education
University of Minnesota-Twin Cities 1981 — 1985
Electrical Engineering, Electrical and Electronics Engineering
Great Lakes Higher Education February 2009 - Present
SGI April 1990 - December 2008
Cray Research 1990 - 1996
Sperry Univac December 1985 - April 1990
Skills
Linux, Unix, XML, Eclipse, Java, Perl, Shell Scripting, Troubleshooting, SDLC
Education
University of Minnesota-Twin Cities 1981 — 1985
Electrical Engineering, Electrical and Electronics Engineering
Andre Mayllen Andre Mayllen's Great Lakes Higher Education Experience June 2005 - September 2007
Job Owner Better Synergy Group USA INC
Industry Information Technology and Services
Experience
Better Synergy Group USA INC March 2009 - Present
FGCU SBDC 2012 - 2012
QubicaAMF September 2006 - February 2009
Great Lakes Higher Education June 2005 - September 2007
Environment Control November 1999 - October 2001
BSG Mexico August 1992 - June 1995
Country Inn & Suites August 1990 - March 1992
Skills
Sales Management, Advertising, Business Management..., Business Analysis, Start-up Business..., Business Development..., SEO, Entrepreneurship, Small Business, Social Networking, Sales, Time Management, Training, Leadership, Negotiation, Retail, Customer Service, Team Building, Social Media, Event Planning, Event Management, Coaching, Social Media Marketing, New Business Development, Web Design, Online Advertising, Market Research, Account Management, Strategic Planning, Budgets, Marketing Communications, Strategy, Team Leadership
Education
University of Wisconsin-Madison - School of Business 1997 — 2001
Colegio De Graduados en Alta Direccion 1996 — 1997
Business Administration and Economics
Universidad Nacional Autónoma de México 1987 — 1992
Business Administration
Better Synergy Group USA INC March 2009 - Present
FGCU SBDC 2012 - 2012
QubicaAMF September 2006 - February 2009
Great Lakes Higher Education June 2005 - September 2007
Environment Control November 1999 - October 2001
BSG Mexico August 1992 - June 1995
Country Inn & Suites August 1990 - March 1992
Skills
Sales Management, Advertising, Business Management..., Business Analysis, Start-up Business..., Business Development..., SEO, Entrepreneurship, Small Business, Social Networking, Sales, Time Management, Training, Leadership, Negotiation, Retail, Customer Service, Team Building, Social Media, Event Planning, Event Management, Coaching, Social Media Marketing, New Business Development, Web Design, Online Advertising, Market Research, Account Management, Strategic Planning, Budgets, Marketing Communications, Strategy, Team Leadership
Education
University of Wisconsin-Madison - School of Business 1997 — 2001
Colegio De Graduados en Alta Direccion 1996 — 1997
Business Administration and Economics
Universidad Nacional Autónoma de México 1987 — 1992
Business Administration
TANJA HORAN, MBA's Great Lakes Higher Education Experience 1997 - 1998
Job Global Product Management & Technology Leader | Drives Customer Value Integrating Business Strategy & Technology
Industry Information Technology and Services
Experience
RedBrick Health February 2012 - Present
Field Solutions, LLC October 2011 - January 2012
Tennant Company June 2008 - June 2011
Gelco Information Network (acquired by Adesso) December 2006 - October 2007
Gelco Information Network April 2006 - November 2006
Gelco Information Network February 2002 - March 2006
Metropolitan Council 1998 - 2000
Great Lakes Higher Education 1997 - 1998
Systematics / Alltel Information Services 1991 - 1996
Education
University of Minnesota - Carlson School of Management 2009 — 2011
MBA, Executive Program
Vanderbilt University
BA, Economics and English
RedBrick Health February 2012 - Present
Field Solutions, LLC October 2011 - January 2012
Tennant Company June 2008 - June 2011
Gelco Information Network (acquired by Adesso) December 2006 - October 2007
Gelco Information Network April 2006 - November 2006
Gelco Information Network February 2002 - March 2006
Metropolitan Council 1998 - 2000
Great Lakes Higher Education 1997 - 1998
Systematics / Alltel Information Services 1991 - 1996
Education
University of Minnesota - Carlson School of Management 2009 — 2011
MBA, Executive Program
Vanderbilt University
BA, Economics and English
Erica McCoy's Great Lakes Higher Education Experience December 2011 - Present
Job UX Design & Graphic Design
Industry Design
Experience
Great Lakes Higher Education December 2011 - Present
Skills
Web Design, HTML + CSS, Graphic Design, Color Theory, Typography, Adobe Creative Suite, ADA compliance, jQuery, SEO, Google Analytics, Microsoft Office, QuarkXPress, Fast Learner, Self-learner, Self-driven, Team Oriented, Mobile App Design, Photoshop, Graphics, HTML, Mobile Applications, CSS, User Experience, Illustrator, Advertising
Education
University of Baltimore 2015 — 2018
Master of Science (M.S.), Interaction Design and Information Architecture
University of Wisconsin-Eau Claire 2006 — 2010
Bachelor of Arts, Art / Graphic Design
Great Lakes Higher Education December 2011 - Present
Skills
Web Design, HTML + CSS, Graphic Design, Color Theory, Typography, Adobe Creative Suite, ADA compliance, jQuery, SEO, Google Analytics, Microsoft Office, QuarkXPress, Fast Learner, Self-learner, Self-driven, Team Oriented, Mobile App Design, Photoshop, Graphics, HTML, Mobile Applications, CSS, User Experience, Illustrator, Advertising
Education
University of Baltimore 2015 — 2018
Master of Science (M.S.), Interaction Design and Information Architecture
University of Wisconsin-Eau Claire 2006 — 2010
Bachelor of Arts, Art / Graphic Design
Nancy (Menard) Quenomoen Nancy (Menard) Quenomoen's Great Lakes Higher Education Experience March 1998 - May 2006
Job Affidavit Representative at Synchrony Financial
Industry Financial Services
Experience
Synchrony Financial Document Release SpecialistGE Capital Retail FinanceAugust 2012 - Present
Indecomm Global Services June 2012 - August 2012
Questar Assessment, Inc. April 2012 - May 2012
ECMC January 2010 - January 2012
US Bank June 2008 - January 2010
CLC May 2006 - August 2007
Great Lakes Higher Education March 1998 - May 2006
Skills
Microsoft Excel, Microsoft Office, Data Entry, Access, Microsoft Word, PowerPoint, Research, Customer Service, Outlook, Call Center, Process Improvement, Team Building, Team Leadership, 10 Key
Education
University of Minnesota-Twin Cities
Bachelor's degree, English Language and Literature/Letters
Synchrony Financial Document Release SpecialistGE Capital Retail FinanceAugust 2012 - Present
Indecomm Global Services June 2012 - August 2012
Questar Assessment, Inc. April 2012 - May 2012
ECMC January 2010 - January 2012
US Bank June 2008 - January 2010
CLC May 2006 - August 2007
Great Lakes Higher Education March 1998 - May 2006
Skills
Microsoft Excel, Microsoft Office, Data Entry, Access, Microsoft Word, PowerPoint, Research, Customer Service, Outlook, Call Center, Process Improvement, Team Building, Team Leadership, 10 Key
Education
University of Minnesota-Twin Cities
Bachelor's degree, English Language and Literature/Letters
Carlos Vilanova Carlos Vilanova's Great Lakes Higher Education Experience March 1994 - October 1998
Job Project Supervisor at Iron Mountain
Industry Information Technology and Services
Experience
Iron Mountain January 2008 - Present
OSI Group (Consulting - Outsourcing - Innovation) November 1998 - March 2003
Great Lakes Higher Education March 1994 - October 1998
Education
University of Wisconsin-Madison 1993 — 1996
University of Puerto Rico 1989 — 1993
BA, Humanities
Iron Mountain January 2008 - Present
OSI Group (Consulting - Outsourcing - Innovation) November 1998 - March 2003
Great Lakes Higher Education March 1994 - October 1998
Education
University of Wisconsin-Madison 1993 — 1996
University of Puerto Rico 1989 — 1993
BA, Humanities
Levi Capps's Great Lakes Higher Education Experience BLS - Lead WorkerGreat Lakes Higher EducationFebruary 2007 - March 2008
Job BLS Supervisor Trainer
Industry Higher Education
Experience
Great Lakes Higher Education BLS - Lead WorkerGreat Lakes Higher EducationFebruary 2007 - March 2008
Education
University of Phoenix 2006 — 2008
Associates, Accounting
Great Lakes Higher Education BLS - Lead WorkerGreat Lakes Higher EducationFebruary 2007 - March 2008
Education
University of Phoenix 2006 — 2008
Associates, Accounting
Joshua Leisen's Great Lakes Higher Education Experience June 2009 - July 2010
Job Watershed Project Manager at Huron Pines
Industry Environmental Services
Experience
Huron Pines November 2013 - Present
Huron Pines AmeriCorps January 2013 - October 2013
University of South Carolina May 2011 - August 2012
University of South Carolina May 2012 - June 2012
University of South Carolina August 2010 - May 2011
Great Lakes Higher Education June 2009 - July 2010
Skills
Research, Geography, GIS, Climate Change, Teaching, Customer Service, Spatial Analysis, Cartography, Community Outreach, Backpack Electrofishing, Microsoft Office, PC-ORD, SPSS, Public Speaking, Scuba Diving, Watercraft Operation, Project Management, Writing
Education
University of South Carolina-Columbia 2010 — 2012
Master of Science (M.S.), Geography, 4.0
University of Minnesota-Duluth 2004 — 2008
Bachelor of Arts (B.A.), Geography, 3.795
Huron Pines November 2013 - Present
Huron Pines AmeriCorps January 2013 - October 2013
University of South Carolina May 2011 - August 2012
University of South Carolina May 2012 - June 2012
University of South Carolina August 2010 - May 2011
Great Lakes Higher Education June 2009 - July 2010
Skills
Research, Geography, GIS, Climate Change, Teaching, Customer Service, Spatial Analysis, Cartography, Community Outreach, Backpack Electrofishing, Microsoft Office, PC-ORD, SPSS, Public Speaking, Scuba Diving, Watercraft Operation, Project Management, Writing
Education
University of South Carolina-Columbia 2010 — 2012
Master of Science (M.S.), Geography, 4.0
University of Minnesota-Duluth 2004 — 2008
Bachelor of Arts (B.A.), Geography, 3.795
Ross Richardson's Great Lakes Higher Education Experience March 2011 - Present
Job Senior Programmer Analyst at Great Lakes Higher Education
Industry Information Technology and Services
Experience
Great Lakes Higher Education March 2011 - Present
WPS Health Insurance September 2009 - March 2011
American Family Insurance July 2000 - August 2009
WPS Health Insurance January 1998 - July 2000
Great Lakes Higher Education January 1991 - October 1997
Skills
DB2, CICS, JCL, COBOL, VSAM, SDLC, SQL, SAS programming, WebSphere MQ
Education
National Institutes of Health 1984 — 1988
Post-doctoral fellowship
University of Illinois at Urbana-Champaign 1977 — 1984
Ph.D., Biochemistry
The University of New Mexico 1975 — 1977
B.S., Chemistry, minor in mathematics
Great Lakes Higher Education March 2011 - Present
WPS Health Insurance September 2009 - March 2011
American Family Insurance July 2000 - August 2009
WPS Health Insurance January 1998 - July 2000
Great Lakes Higher Education January 1991 - October 1997
Skills
DB2, CICS, JCL, COBOL, VSAM, SDLC, SQL, SAS programming, WebSphere MQ
Education
National Institutes of Health 1984 — 1988
Post-doctoral fellowship
University of Illinois at Urbana-Champaign 1977 — 1984
Ph.D., Biochemistry
The University of New Mexico 1975 — 1977
B.S., Chemistry, minor in mathematics
Dawn Moyer's Great Lakes Higher Education Experience December 2011 - Present
Job College Access Advisor at Great Lakes Higher Education
Industry Higher Education
Experience
Great Lakes Higher Education December 2011 - Present
University of Wisconsin - Whitewater July 2011 - December 2011
Madison Media Institute March 2009 - June 2011
Skills
Higher Education, Student Affairs, Student Financial Aid, CampusVue, Public Speaking, Microsoft Excel, Campus, PowerPoint, Student Loans, Higher Education..., Microsoft Word, Microsoft Office, Research, Teaching, Student Development, Staff Development, Academic Advising, Customer Service, Student Engagement, Event Planning
Education
University of Illinois at Chicago
Bachelor of Arts (BA), Psychology
Great Lakes Higher Education December 2011 - Present
University of Wisconsin - Whitewater July 2011 - December 2011
Madison Media Institute March 2009 - June 2011
Skills
Higher Education, Student Affairs, Student Financial Aid, CampusVue, Public Speaking, Microsoft Excel, Campus, PowerPoint, Student Loans, Higher Education..., Microsoft Word, Microsoft Office, Research, Teaching, Student Development, Staff Development, Academic Advising, Customer Service, Student Engagement, Event Planning
Education
University of Illinois at Chicago
Bachelor of Arts (BA), Psychology
Dean Kesler's Great Lakes Higher Education Experience February 2006 - Present
Job Business Analyst at Great Lakes Higher Education
Industry Financial Services
Experience
Great Lakes Higher Education February 2006 - Present
Applied Tech September 2004 - January 2006
Herzing College June 2003 - August 2004
Inacom Information Systems June 2000 - June 2003
American Institute of Banking - WI West Chapter July 1996 - February 2000
REAL Incorporated May 1994 - June 1996
Education
University of Iowa 1993 — 1994
Master of Arts, Student Development in Postsecondary Education
University of Wisconsin-La Crosse 1989 — 1991
Bachelor of Science, Recreation - Emphasis in Program Leadership
Great Lakes Higher Education February 2006 - Present
Applied Tech September 2004 - January 2006
Herzing College June 2003 - August 2004
Inacom Information Systems June 2000 - June 2003
American Institute of Banking - WI West Chapter July 1996 - February 2000
REAL Incorporated May 1994 - June 1996
Education
University of Iowa 1993 — 1994
Master of Arts, Student Development in Postsecondary Education
University of Wisconsin-La Crosse 1989 — 1991
Bachelor of Science, Recreation - Emphasis in Program Leadership
Stephen Nepstad's Great Lakes Higher Education Experience 1990 - 1994
Job Experienced Human Resources Leader/Consultant
Industry Human Resources
Experience
Richards Benefits and Financial Services 2012 - Present
Madison Green Apartment Services 2012 - September 2014
Summit Credit Union 2008 - 2011
Summit Credit Union 1994 - 2008
Great Lakes Higher Education 1990 - 1994
Skills
Organizational..., Compensation Planning, Employee Relations, HRIS, Vendor Management, Budget Management, Organizational..., Cost Reduction, HR Policies, HR Strategy, Performance Management, Benefits Design, RFP, Mergers, Change Management, Counseling, Coaching, Negotiation, Engagement, Staff Retention, Staff Development, Mentoring, Facilities Management, Leadership Development, Efficiency Improvement, Consulting, Affordable Care Act, Wellness, Psychotherapy, Leadership, Strategy, Team Building, Policy, Management, Human Resources, Personnel Management, Green Building, Executive Coaching, Process Improvement, Employee Benefits, Project Planning
Education
University of Michigan
BA, Psychology
University of Wisconsin-Madison
MBA, Management, Marketing
Richards Benefits and Financial Services 2012 - Present
Madison Green Apartment Services 2012 - September 2014
Summit Credit Union 2008 - 2011
Summit Credit Union 1994 - 2008
Great Lakes Higher Education 1990 - 1994
Skills
Organizational..., Compensation Planning, Employee Relations, HRIS, Vendor Management, Budget Management, Organizational..., Cost Reduction, HR Policies, HR Strategy, Performance Management, Benefits Design, RFP, Mergers, Change Management, Counseling, Coaching, Negotiation, Engagement, Staff Retention, Staff Development, Mentoring, Facilities Management, Leadership Development, Efficiency Improvement, Consulting, Affordable Care Act, Wellness, Psychotherapy, Leadership, Strategy, Team Building, Policy, Management, Human Resources, Personnel Management, Green Building, Executive Coaching, Process Improvement, Employee Benefits, Project Planning
Education
University of Michigan
BA, Psychology
University of Wisconsin-Madison
MBA, Management, Marketing
Erika Henning's Great Lakes Higher Education Experience November 2007 - June 2008
Job Customer Care Specialist IV
Industry Financial Services
Experience
TASC (Total Administrative Services Corporation) August 2013 - Present
TDS Telecom 2012 - 2013
West Business Services 2008 - 2012
Great Lakes Higher Education November 2007 - June 2008
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Retention, Process Improvement, Troubleshooting, Data Entry, Outlook, Software Documentation, Training, Telephone Skills, Access, Team Building, Account Management, Sales, Telecommunications
Education
University of Phoenix 2012 — 2016
Bachelor of Business Administration (B.B.A.)
James Madison Memorial High School 1998 — 2002
High School Diploma, General Studies
TASC (Total Administrative Services Corporation) August 2013 - Present
TDS Telecom 2012 - 2013
West Business Services 2008 - 2012
Great Lakes Higher Education November 2007 - June 2008
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Retention, Process Improvement, Troubleshooting, Data Entry, Outlook, Software Documentation, Training, Telephone Skills, Access, Team Building, Account Management, Sales, Telecommunications
Education
University of Phoenix 2012 — 2016
Bachelor of Business Administration (B.B.A.)
James Madison Memorial High School 1998 — 2002
High School Diploma, General Studies
St. John Providence Health System
Civil Air Patrol
New York City Economic Development Corporation
Institute for Defense Analyses
St. John Providence
CoreNet Global
American Printing House for the Blind
Vietnam Veterans of America